Acer Aspire C27-1655 User Manual
Displayed below is the user manual for Aspire C27-1655 by Acer which is a product in the All-in-One PCs/Workstations category. This manual has pages.
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Aspire All-in-one Computer
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© 2020. All Rights Reserved.
Aspire All-in-one Computer
Covers: All-in-one models (non-touch)
This revision: April 2020
Register your Acer product
If your new device runs on Windows OS, you may have had your
product registered automatically while you start up your device with
Windows OS.
Log in at www.acer.com/myproducts with the email address you
registered for Windows OS to review your product record. (Reset your
password if you do not know it.)
If the record is not found, please follow the steps below to register.
1. Ensure you are connected to the Internet.
2. Go to www.acer.com/register-product.
3. Sign in or sign up for an Acer ID.
4. Enter S/N or SNID of your device to register it.
Important
This manual contains proprietary information that is protected by
copyright laws. The information contained in this manual is subject to
change without notice. Some features described in this manual may not
be supported depending on the Operating System version. Images
provided herein are for reference only and may contain information or
features that do not apply to your computer. Acer Group shall not be
liable for technical or editorial errors or omissions contained in this
manual.
Model number: _________________________________
Serial number: _________________________________
Date of purchase: ______________________________
Place of purchase: ______________________________
Table of contents - 3
TABLE OF CONTENTS
First things first 5
Your guides ............................................. 5
Basic care and tips for using your
computer.................................................. 5
Turning your computer off........................... 5
Taking care of your computer ..................... 6
Taking care of your AC adapter .................. 7
Cleaning and servicing................................ 7
Recovery 8
Creating a file history backup .................. 8
Backing up your wireless and LAN
drivers...................................................... 9
Creating a factory default backup............ 9
Restoring your computer ....................... 10
Reset this PC and keep my files ............... 10
Reset this PC and remove everything ...... 11
Using a Bluetooth connection 13
Enabling and disabling Bluetooth .......... 13
Enable Bluetooth and add a device .......... 13
Connecting to the Internet 15
Connecting to a wireless network.......... 15
Connecting to a wireless LAN................... 15
Connecting with a cable ........................ 16
Built-in network feature ............................. 16
Securing your computer 18
Using a computer security lock.............. 18
Using passwords ................................... 18
Entering passwords .................................. 19
BIOS utility 20
Boot sequence....................................... 20
Setting passwords ................................. 20
Power management 21
Saving power......................................... 21
Ports and connectors 23
USB 3.2 Gen 1 information ....................... 23
USB 3.2 Gen 2 information ....................... 24
Rear panel audio ports.............................. 24
Universal Serial Bus (USB) 25
USB Type-C port 26
HDMI 27
SD card reader 28
Video and audio connectors 29
Connecting a monitor............................. 29
Headphones and microphone................ 29
Frequently asked questions 31
Requesting service ................................ 33
Tips and hints for using Windows 10 ..... 34
How do I get to Start? ............................... 34
How do I turn off my computer?................ 34
How do I unlock my computer?................. 34
How do I set the alarm? ............................ 36
Where are my apps?................................. 36
What is a Microsoft ID (account)?............. 37
How do I check for Windows updates?..... 38
Where can I get more information?........... 38
Troubleshooting ..................................... 39
Troubleshooting tips.................................. 39
Error messages......................................... 39
Internet and online security 41
First steps on the net ............................. 41
Protecting your computer.......................... 41
Choose an Internet Service Provider ........ 41
Network connections................................. 42
Surf the Net!.............................................. 44
Internet security software.......................... 44
Playing Blu-Ray or DVD movies 49
Getting started...
In this section you will find:
• Useful information on caring for your computer and your health
• How to create recovery backups
• Guidelines for connecting to a network
• Information on using Acer’s bundled software
First things first - 5
FIRST THINGS FIRST
We would like to thank you for making this Acer desktop computer
your choice for meeting your computing needs.
Your guides
To help you use your Acer desktop computer, we have designed a set
of guides:
First off, the Setup Guide (or Setup Poster) helps you get started
with setting up your computer.
For more on how your computer can help you to be more productive,
please refer to the User’s Manual. This guide contains detailed
information on such subjects as system utilities, data recovery,
expansion options and troubleshooting.
Once you have connected to the internet, you can download updates
for your computer from:
http://go.acer.com/?id=17883
1. The link will open the Acer Support webpage.
2. Scroll down to Drivers and Manuals and search for your model by
pasting in or manually entering the serial number, SNID, or
product model.
3. From this page you can also download and install the Acer
identification utility that will automatically detect your computer’s
serial number and SNID and allow you to copy it to the clipboard.
4. Once you have found your product model, any updates, or
documents will be listed.
Basic care and tips for using your computer
Turning your computer off
To turn the power off, do any of the following:
• Use the Windows shutdown command: Press the Windows key or
select the Windows Start button, select Power > Shut down.
6 - First things first
• Right-click the Windows Start button > Shut down or sign out >
Shut down.
If you need to power down the computer for a short while, but don’t
want to completely shut it down, you can put it to Sleep by doing any
of the following:
• Press the power button.
• Press the sleep hotkey.
• Press the Windows key or select the Windows Start button, select
Power > Sleep.
• Right-click the Windows Start button > Shut down or sign out >
Sleep.
Taking care of your computer
Your computer will serve you well if you take care of it.
• Only use the adapter provided with your device, or an Acer-
approved adapter to power your device.
• Do not expose the computer to direct sunlight. Do not place it near
sources of heat, such as a radiator.
• Do not expose the computer to temperatures below 0º C (32º F) or
above 50º C (122º F).
• Do not subject the computer to magnetic fields.
• Do not expose the computer to rain or moisture.
• Do not spill water or any liquid on the computer.
• Do not subject the computer to heavy shock or vibration.
• Do not expose the computer to dust or dirt.
• Never place objects on top of the computer.
• Do not slam the computer display when you close it.
Note
If you cannot power off the computer normally, press and hold the power
button for up to ten seconds to shut down the computer. If you turn off the
computer and want to turn it on again, wait at least two seconds before
powering up.
First things first - 7
• Never place the computer on uneven surfaces.
Taking care of your AC adapter
Here are some ways to take care of your AC adapter:
• Do not connect the adapter to any other device.
• Do not step on the power cord or place heavy objects on top of it.
Route the power cord and any cables away from where people walk.
• When unplugging the power cord, do not pull on the cord itself but
pull on the plug.
• The total ampere ratings of the equipment plugged in should not
exceed the ampere rating of the cord if you are using an extension
cord. Also, the total current rating of all equipment plugged into a
single wall outlet should not exceed the fuse rating.
Cleaning and servicing
When cleaning the computer, follow these steps:
1. Turn off the computer.
2. Disconnect the AC adapter.
3. Use a soft, moist cloth. Do not use liquid or aerosol cleaners.
If your computer is dropped or visibly damaged, or does not work
normally, please contact your nearest authorized Acer service center.
WARNING: Hot surface. Do not touch.
8 - Recovery
RECOVERY
If you are having trouble with your computer, and the frequently asked
questions (see Got a question? on page 30) do not help, you can
recover your computer.
This section describes the recovery tools available on your computer.
Acer provides Acer Care Center, which allows you to reset your PC,
refresh your PC, backup files/data or create a factory default backup.
If you cannot access Acer Care Center, click Settings in the Start
menu, select Update & Security and then click Recovery.
Creating a file history backup
Recovery Management allows you to quickly and easily back up your
files and restore them if the originals are lost, damaged or deleted.
1. From Start, select Care Center then Recovery Management.
2. Select the Backup tab and click Get started for Create backup to
open the Backup window.
3. Plug in the USB drive (or a portable external hard drive) and click +
to add a drive. Select the USB drive from the drop-down list.
4. Click More options to select back-up options which best fit your
needs, such as schedule the backup interval, how long you want to
keep those backups (default is Forever), which folders to be backed
up or be excluded. Click Back up now to continue.
5. Follow the process until it completes.
6. Unplug the USB drive (or a portable external hard drive) and label it
clearly.
Note
Acer Care Center vary depending on model or Operating System.
Important
Write a unique, descriptive label on the backup, such as 'File History
Recovery Backup'. Make sure you keep the backup in a safe place that
you will remember.
Recovery - 9
Backing up your wireless and LAN drivers
Back up your wireless and LAN drivers. You can use these backups to
install the wireless and LAN drivers if you install another operating
system.
1. From Start, select Care Center then Recovery Management.
2. Select the Backup tab and click Get started for Backup wireless
and LAN drivers. Choose a folder to save your drivers and select
OK.
3. You will be shown the backup progress on the screen.
Creating a factory default backup
Recovery Management allows you to quickly and easily back up your
operating system, installed apps and data.
1. From Start, select Care Center then Recovery Management.
2. Select the Backup tab and click Get started for Create backup to
open the Backup window.
3. Click Go to Backup and Restore (Windows 7).
4. Click Security and Maintenance in the bottom left of the page and
click Recovery.
5. Select Create a recovery drive to open the Recovery Drive
window.
6. Make sure Back up system files to the recovery drive is selected
and click Next.
7. Plug in the USB drive and wait for the PC to detect the USB drive
then click Next.
8. Everything on the drive will be deleted. Click Create to continue.
9. You will be shown the backup progress on the screen.
10.Follow the process until it completes.
11.Unplug the USB drive and label it clearly.
10 - Recovery
Restoring your computer
Recovery Management allows you to quickly and easily restore your
computer back to its default status. You can choose to keep your files
or remove them before reinstalling Windows.
Reset this PC and keep my files
1. From Start, select Care Center then Recovery Management.
2. Select the Restore tab and click Get started to open the
Recovery
window.
3. Click Get started to Choose an option. Select Keep my files to
refresh your PC and reinstall your operating system without
removing your personal files. Click Next to continue.
Important
Write a unique, descriptive label on the backup, such as 'Windows
Recovery Backup'. Make sure you keep the backup in a safe place that
you will remember.
Note
Since the recovery backup requires at least 8 GB of storage after formatting,
it is recommended to use a USB drive with a capacity of 16 GB or larger.
Important
If you have apps installed on your PC, they will be removed. If you'd like
not to restore apps and setting that came with your PC, go to Change
settings and turn off the option to not restore preinstalled apps that
came with this PC before proceeding the restore progress. Click
Confirm to continue.
Recovery - 11
4. Resetting the PC will reinstall Windows, change settings back to
their factory defaults and remove all preinstalled apps and programs
without removing your personal files. Click Reset to continue. This
will take a while and your PC will restart.
5. You will be shown the reset progress on the screen. The screen will
turn off during the reset process.
6. The screen will turn back on when it is installing Windows. Your PC
will restart several times during the reset process.
7. Follow the process until it completes.
8. When your PC has completed the reset process, Windows will have
been reset back to its factory default settings without removing your
personal files.
Reset this PC and remove everything
1. From Start, select Care Center then Recovery Management.
2. Select the Restore tab and click Get Started to open the
Recovery
window.
3. Click Get started to Choose an option. Select Remove everything
to reset your PC back to its factory default.
4. Click Change settings to choose restore settings (Data erasure
and Data drives) which best fit your needs. Then click Confirm to
continue.
5. Make sure all settings are properly made, click Next to continue.
6. Click Reset to continue.
7. You will be shown the reset progress on the screen. The screen will
turn off during the reset process.
8. The screen will turn back on when it is installing Windows. Your PC
will restart several times during the reset process.
9. Follow the process until it completes.
Warning
Turn on "Data erasure" will remove all of your personal files and
accounts, along with pre-existing drivers that may affect your Windows
installation.
12 - Recovery
10.When your PC has completed the reset process, Windows will use
factory default settings.
Using a Bluetooth connection - 13
USING A BLUETOOTH CONNECTION
Bluetooth is a technology enabling you to transfer data wirelessly over
short distances between many different types of devices. Bluetooth-
enabled devices include computers, cell phones, tablets, wireless
headsets, and keyboards.
To use Bluetooth, you must ensure the following:
1. Bluetooth is enabled on both devices.
2. Your devices are "paired" (or connected).
Enabling and disabling Bluetooth
The Bluetooth adapter must be enabled on both devices. For your
computer, this may be an external switch, a software setting, or a
separate Bluetooth dongle plugged into the computer’s USB port (if no
internal Bluetooth adapter is available).
Enable Bluetooth and add a device
Every new device must first be "paired" with your computer’s
Bluetooth adapter. This means it must first be authenticated for
security purposes. You only need to pair once. After that, simply
turning on the Bluetooth adapter of both devices will connect them.
Bluetooth on your computer is disabled by default. To enable your
computer’s Bluetooth adapter, do the following:
1. Press the Windows key or select the Windows Start button >
Settings > Devices > Bluetooth & other devices, and click the
toggle under Bluetooth to enable/disable it.
2. Click on Add Bluetooth or other device then select the device that
you want to add.
3. Your computer will automatically start searching for devices, as well
as make itself visible to other devices.
Note
Please check your devices owner’s manual to determine how to turn on its
Bluetooth adapter.
14 - Using a Bluetooth connection
4. Select the device you wish to pair from the list of discovered
devices.
5. After pairing, if there is a code displaying on the screen, enter that
code on the device to proceed the connection.
You can also enter the Bluetooth settings by selecting the
Notifications icon in the lower right-hand corner of the screen to open
the Notifications pane. From here, you can enable or disable
Bluetooth or right-click on Bluetooth > Go to Settings to enter the
Bluetooth settings.
Note
Some devices using older versions of the Bluetooth technology require both
devices to enter a PIN. In the case of one of the devices not having any inputs
(as in a headset), the passcode is hardcoded into the device (usually "0000"
or "1234"). Consult your device’s user manual for more information.
Connecting to the Internet - 15
CONNECTING TO THE INTERNET
This chapter includes general information on types of connections,
and getting connected to the internet. For detailed information, please
refer to Network connections on page 42.
Your computer’s built-in network features make it easy for you to
connect your computer to the internet using a cable or a wireless
connection.
First though, in order to connect to the internet, you’ll need to sign up
for internet services from an ISP (Internet Service Provider) -- usually
a phone or cable company -- that will have to go to your home or
office to set up internet service. The ISP will install a small box, a
router or modem, that will allow you to connect to the internet.
Connecting to a wireless network
Connecting to a wireless LAN
A wireless LAN (or WLAN) is a wireless local area network, which can
link two or more computers without using wires. Once connected to
WLAN, you can access the internet. You can also share files, other
devices, and even your internet connection itself.
Your computer's wireless connection is turned on by default and
Windows will detect and display a list of available networks during
setup. Select your network and enter the password if required. You
can use the network management options to turn your wireless
network on/off or control what is shared over the network.
To connect to a wireless network, please follow the steps below.
1. Ensure you have a wireless router/access point and current internet
connection through the ISP of your choice. Make a note of the
wireless network’s name and password (if necessary).
Note
Please refer to your ISP or router documentation for details on connecting to
the internet.
16 - Connecting to the Internet
2. Click Network icon in the notification area.
3. You will see a list of available wireless networks. Select the one you
wish to use.
4. Once you select a wireless network, select Connect.
5. If required, enter the network’s password.
Connecting with a cable
Built-in network feature
If your computer has a network port, plug one end of a network cable
into the network port on your computer, and the other end into a port
on your router (refer to the image below.) Then, you'll be ready to get
online.
Note
If Wi-Fi is turned off, please click Wi-Fi tile to turn it on.
Keeping your computer
and data safe...
In this section you will find:
• How to secure your computer
• Setting passwords
18 - Securing your computer
SECURING YOUR COMPUTER
Your computer is a valuable investment that you need to take care of.
Learn how to protect and take care of your computer.
Security features include hardware and software locks — a security
notch and passwords.
Using a computer security lock
The computer comes with a computer security slot for a security lock.
Wrap a computer security lock cable around an immovable object
such as a table or handle of a locked drawer. Insert the lock into the
notch and turn the key to secure the lock. Some keyless models are
also available.
Using passwords
Passwords protect your computer from unauthorized access. Setting
these passwords creates several different levels of protection for your
computer and data:
• Supervisor Password prevents unauthorized entry into the BIOS
utility. Once set, you must enter this password to gain access to the
BIOS utility. See Setting passwords on page 20.
• User Password secures your computer against unauthorized use.
Combine the use of this password with password checkpoints on
boot-up and resume from Hibernation (if available) for maximum
security.
• Password on Boot secures your computer against unauthorized
use. Combine the use of this password with password checkpoints
on boot-up and resume from Hibernation (if available) for maximum
security.
Important
Do not forget your Supervisor Password! If you forget your password,
please get in touch with your dealer or an authorized service center.
Securing your computer - 19
Entering passwords
When a password is set, a password prompt appears in the center of
the display screen.
• When the Supervisor Password is set, a prompt appears when you
enter the BIOS utility.
• Type the Supervisor Password and press Enter to access the BIOS
utility. If you enter the password incorrectly, a warning message
appears. Try again and press Enter.
• When the User Password is set and the password on boot
parameter is enabled, a prompt appears at boot-up.
• Type the User Password and press Enter to use the computer. If
you enter the password incorrectly, a warning message appears. Try
again and press Enter.
Important
You have three chances to enter a password. If you fail to enter the
password correctly after three tries, the system halts. Press and hold
the power button for four seconds to shut down the computer. Then
turn on the computer again, and try again.
20 - BIOS utility
BIOS UTILITY
The BIOS utility is a hardware configuration program built into your
computer's BIOS.
Your computer is already properly configured and optimized, and you
do not normally need to run this utility. However, if you encounter
configuration problems, you may need to run it.
To activate the BIOS utility, press F2 while the computer logo is being
displayed.
Boot sequence
To set the boot sequence in the BIOS utility, activate the BIOS utility,
then select Boot from the categories listed on the top of the screen.
Setting passwords
To set a password on boot, activate the BIOS utility, then select
Security from the categories listed on the top of the screen.
Find Set Supervisor Password and enter a password to enable this
feature. Once you have entered a password for this feature, you may
then enable/disable Password on Boot.
Remember to select F10 to properly save and exit the BIOS utility
when you are done making changes.
Power management - 21
POWER MANAGEMENT
This computer has a built-in power management unit that monitors
system activity. System activity refers to any activity involving one or
more of the following devices: keyboard, mouse, hard disk,
peripherals connected to the computer, and video memory. If no
activity is detected for a period of time, the computer stops some or all
of these devices in order to conserve energy.
Saving power
Disable Fast startup
Your computer uses Fast startup to start quickly, but also uses a small
amount of power to check for signals to start.These checks consume
extra power.
If you prefer to reduce your computer’s power requirements and
environmental impact, turn off Fast startup:
1. Press the Windows key or select the Windows Start button then
select Settings > System > Power & sleep.
2. Select Choose what the power buttons do.
3. Select Change settings that are currently unavailable.
4. Scroll down and disable Turn on fast startup.
5. Select Save changes.
Note
If Fast startup is off, your computer will take longer to start from Sleep.
Your computer will also not start if it receives an instruction to start over a
network (Wake on LAN).
In this section you will find:
• Information on the ports and connectors fitted to your computer
Ports and connectors...
Ports and connectors - 23
PORTS AND CONNECTORS
The tables below indicate what the different icons represent.
USB 3.2 Gen 1 information
• USB 3.2 Gen 1 compatible ports are blue.
• Compatible with 3.2 Gen 1 and earlier devices.
• For optimal performance, use 3.2 Gen 1-certified devices.
• Defined by the 3.2 Gen 1 specification (SuperSpeed USB).
Note
The ports and connectors listed below may not be available on all models.
Icon Item Icon Item
Power button Audio combo-jack
Microphone jack SD card reader
Speaker or headphone
jack Line-in jack
USB port HDMI port
RJ-45 Ethernet
connector
USB port with power-off
charging
Line-out / speaker-out
jack DP DisplayPort
Kensington lock slot USB Type-C port
DC-in jack
24 - Ports and connectors
USB 3.2 Gen 2 information
• USB 3.2 Gen 2 compatible ports are red.
• Compatible with 3.2 Gen 2 and earlier devices.
• For optimal performance, use 3.2 Gen 2-certified devices.
• Defined by the 3.2 Gen 2 specification (SuperSpeed USB).
Rear panel audio ports
The table below indicates the functions of the audio jacks on the rear
panel (if available).
Icon color Headset Stereo Quadrophonic 5.1-channel
Blue
Rear Rear
Green
Headset Front Front Front
Blue
Mic-in Mic-in Mic-in Center/
woofer
Universal Serial Bus (USB) - 25
UNIVERSAL SERIAL BUS (USB)
The USB port is a high-speed port which allows you to connect USB
peripherals, such as a mouse, an external keyboard, additional
storage (external hard disks), or any other compatible device.
You can also charge devices such as tablets, smartphones, or other
devices through a USB port. Some USB 3.2 Gen 1 ports support
charging devices when the computer is in Hibernate or turned off.
Additionally, you can use a USB hub to connect multiple devices to a
single USB port.
Note
Two USB standards are currently available on Acer computers: USB 2.0
(High-speed USB) and USB 3.2 Gen 1 (SuperSpeed USB). USB 2.0 ports on
Acer computers have a black tongue in the port, while USB 3.2 Gen 1 ports
have a blue tongue. For best performance, USB 3.2 Gen 1 devices should
always be plugged into USB 3.2 Gen 1 ports. Consult your device’s
documentation to see which standard it supports.
Important
When removing a USB storage device, you should right-click on the
USB icon in the Windows task bar and select "Eject <device>" to tell the
operating system to stop using the device before removing it. Failure to
do this may result in data loss or damage to your peripheral.
26 - USB Type-C port
USB TYPE-C PORT
A USB Type-C port is a connector that allows you to easily connect
USB Type-C peripherals, such as additional storage (e.g. an external
drive), or any other compatible device.
The Type-C port is reversable; connectors may be inserted with either
side up.
Note
On Acer
computers USB Type-C ports support up to USB 3.2 (SuperSpeed
USB, 10 Gbps).
Other USB devices with a USB Type-C connector are supported, but transfer
speed may be reduced and certain functions will be disabled (such as
Thunderbolt video support).
Important
When removing a USB storage device, you should right-click on the
USB icon in the Windows task bar and select "Eject <device>" to tell the
operating system to stop using the device before removing it. Failure to
do this may result in data loss or damage to your peripheral.
HDMI - 27
HDMI
HDMI (High-Definition Multimedia Interface) is a high-quality, digital
audio/video interface. HDMI allows you to connect any compatible
digital audio/video source, such as your computer, a set-top box, DVD
player, and audio/video receiver to any compatible digital audio and/or
video monitor, such as a digital television (DTV) with a single cable.
The single cable keeps everything neat and tidy while ensuring easy
connection and the best audio and visual quality.
28 - SD card reader
SD CARD READER
SD (Secure Digital) cards are used in a wide
selection of digital cameras, tablets, media players
and cellular phones.
Inserting an SD card
1. Align the card so that the connector points towards the port, with the
connectors facing down.
2. Carefully slide the card into the port. If you find you need to use any
force to insert the card, try reorientating the card slightly.
3. Push the card until it clicks into place. A few millimetres of the card
will extend from beyond the slot.
If the card contains some files, the Windows AutoPlay window may
appear (this depends on the contents of the card) and ask you if you
wish to use a program to access the contents of the card.
SD, SDHC and SDXC cards
Different types of SD cards cover different capacities, while using the
same overall design. SD cards contain up to 4 GB; SDHC cards
contain up to 32 GB; and SDXC cards can contain up to 2048 GB
(2 TB). Your computer provides an SDHC or SDXC compatible card
reader.
Important
When removing an SD card, you should right-click on the USB icon in
the Windows task bar and select "Eject <card name>" to tell the
operating system to stop using the device before removing it. Failure to
do this may result in data loss or damage to your peripheral.
Note
SDXC memory cards can only be used in an SDXC-compatible reader; SD
and SDHC cards can be used in either type.
Video and audio connectors - 29
VIDEO AND AUDIO CONNECTORS
Add an external monitor to your computer via a video port. The type of
port available depends on your computer’s configuration.
Connecting a monitor
1. Check that the computer is powered off and the monitor power
switch is turned off.
2. Attach the video cable to the monitor port on the computer.
3. Connect the monitor power cable and plug it into a properly
grounded wall outlet.
4. Follow any setup instructions in the monitor's user's guide.
5. Turn on power to the monitor, then the computer.
6. The correct resolution and refresh rate should be detected
automatically. If necessary, change the display settings used by the
computer.
Headphones and microphone
One or more 3.5 mm jacks on your computer allow you to connect
audio devices.
Use the headphone port to plug in stereo headphones or powered
speakers; connecting an audio device to the headphone port disables
the built-in speakers.
Use the microphone port to connect an external microphone;
connecting a microphone disables the built-in microphone.
Note
To access the display controls, right-click anywhere on the desktop and
select Display settings.
Note
Some computers have a single "combo" port that allows you to use single-pin
headsets with a built-in microphone. These headsets are most commonly
used with smartphones.
Got a question?
In this section you will find:
• Frequently asked questions
• Tips for using Windows 10
• Troubleshooting information
• How to protect yourself while online
• Where to find Acer service center contact information
Frequently asked questions - 31
FREQUENTLY ASKED QUESTIONS
The following is a list of possible situations that may arise during the
use of your computer. Easy solutions are provided for each one.
I turned on the power, but the computer does not start or boot up.
Check if power is being supplied to the computer (if your computer
has a power indicator, it will be off); if there is no power, check the
following:
• If you are using on the battery, it may be low and unable to power
the computer. Connect the AC adapter to recharge the battery pack.
You may need to wait a few minutes before trying to turn your
computer on again.
• Make sure that the AC adapter is properly plugged into the
computer and to the power outlet.
If power is being supplied to the computer, check the following:
• Is a disc in the optical drive? Remove it and press Ctrl + Alt + Del to
restart the system.
• Do you have a USB storage device (USB drive or smartphone)
plugged into your computer? Unplug it and press Ctrl + Alt + Del to
restart the system.
Nothing appears on the screen.
The computer’s power management system automatically blanks the
screen to save power. Press any key to turn the display back on.
If pressing a key does not turn the display back on, three things might
be the cause:
• The brightness level might be too low. Use the Brightness up hotkey
to adjust the brightness level.
• The display device might be set to an external monitor. Press the
display toggle hotkey to toggle the display back to the computer.
• The computer may be in Sleep or Hibernate mode (if there is a
power LED, it will flash). Press and release the power button to
resume.
32 - Frequently asked questions
No audio is heard from the computer.
Check the following:
• The volume may be muted. Look at the volume control (speaker)
icon in the taskbar. If it is crossed-out, click the icon and drag the
slider to the right to increase the volume.
• The volume level may be too low. Check the volume from the
volume control (speaker) icon in the taskbar. You can also use the
volume control hotkeys to adjust the volume.
• If headphones, earphones or external speakers are connected to
the headphone jack on the computer, the internal speakers
automatically turn off.
I want to eject the optical drive tray without turning on the power.
There is a mechanical eject hole on the optical drive. Insert the tip of a
pen or straightened-out paperclip into the hole and push to eject the tray.
The keyboard does not respond.
Try attaching an external keyboard to a USB port on the computer. If it
works, contact your dealer or an authorized service center as the
internal keyboard cable may be loose.
The printer does not work.
• Make sure that the printer is connected to a power outlet and that it
is turned on.
• Make sure that the printer cable is connected securely to a USB port
and the corresponding port on the printer.
I want to restore my computer to its original settings.
This recovery process helps you restore the C: drive with the original
software content that is installed when you purchased your computer.
Note
If your system is the multilingual version, the operating system and language
you choose when you first turn on the system will be the only option for future
recovery operations.
Frequently asked questions - 33
Before performing a restore operation, please check the BIOS settings.
1. If there is a D2D Recovery setting in Main, make sure it is Enabled.
2. Exit the BIOS utility and save changes. The system will reboot.
For more information, see Restoring your computer on page 10.
Requesting service
Before you call
Please have the following information available when you call Acer for
online service, and please be at your computer when you call. With
your support, we can reduce the amount of time a call takes and help
solve your problems efficiently. If there are error messages or beeps
reported by your computer, write them down as they appear on the
screen (or the number and sequence in the case of beeps).
You are required to provide the following information:
Name:
Address:
Telephone number:
Machine and model type:
Serial number:
Date of purchase:
Warning
Your C: drive will be reformatted and all data will be erased. It is
important to back up all data files before using this option.
Note
To access the BIOS utility, press F2 when you see the Acer logo during boot
up.
34 - Frequently asked questions
Tips and hints for using Windows 10
We know this is a new operating system that will take some getting
used to, so we've created a few pointers to help you get started.
How do I get to Start?
Press the Windows key or select the Windows Start button on the
lower left-hand corner of the screen. Selecting it will open Start where
you can launch apps.
How do I see all of my apps?
Press the Windows key or select the Windows Start button to show a
list of installed apps on the computer.
How do I turn off my computer?
Press the Windows key or select the Windows Start button and select
the power icon > Shut down. You can also turn off the computer by
right-clicking the Windows Start button > Shut down or sign out >
Shut down.
Can I turn off notifications?
You can turn off notifications so that you can leave your computer
running, but not be disturbed by notifications.
Press the Windows key or select the Windows Start button and select
Settings > System > Notifications & actions. From here you can
enable/disable notifications for all of your apps or choose which apps
to enable/disable.
How do I unlock my computer?
Press the space bar and select a user account icon to unlock the
computer. If your account has a password set, you will need to enter
the password to continue.
Frequently as
k
Frequently asked questions - 35
Can I personalize the Lock screen?
You can personalize the lock screen with a different image, to run a
slideshow of images, or to show you quick status and notifications to
suit your personal needs.
To change the background, press the Windows key or select the
Windows Start button and select Settings > Personalization > Lock
screen. From here you can:
• Select a background image for the lock screen
• Turn the Slideshow on or off
• Select lock screen apps.
How do I set up the lock screen slideshow?
1. Press the Windows key or select the Windows Start button and
select Settings > Personalization.
2. Under Lock screen, select Slideshow.
3. Select Add a folder and open the folder you wish to use (your
Pictures folder will open by default). Select Choose this folder to
add the folder to the lock screen slideshow.
4. Select a folder and select Remove to remove the folder from the
lock screen slideshow.
5. Change the other settings to suit your needs.
How do I move tiles?
Select a tile and drag it to the place on Start that you want it to
appear. Other tiles will be moved to accommodate the tile in its new
location.
Can I arrange tiles in groups?
Yes, you can. Select an existing tile and drag the tile to arrange Start
to your liking. Right-click on an app and select Pin to Start to create a
new group on Start. From here, you can drag the tile to an existing
group on Start. You can give the group(s) a name and arrange the
tiles within the groups to suit your needs.
Can I make tiles bigger or smaller?
Yes, you can. Right-click on a tile and select Resize. Select a size
from the menu that appears.
36 - Frequently asked questions
Can I change the screen resolution?
Yes, you can. Move your cursor to the lower left-hand corner of the
screen and type '
Resolution
' in the text box to display the results; select
Change the resolution of the display
. Alternatively, you can also
right-click anywhere on the desktop and select
Display settings >
Display
.
How do I set the alarm?
Your computer can act as an alarm clock. Type ’Alarms’ to search for
the Alarms & Clock app.
1. Select an alarm from the list, or select the + in the lower-right corner
to create a new alarm.
2. Enter the Alarm name.
3. Set the time by choosing the hour and minute.
4. Choose which days the alarm should go off.
5. Select the sound notification.
6. Select the snooze time.
7. Select the Save icon in the bottom right-hand corner to save the alarm.
8. Select On or Off to activate or deactivate the alarm.
Where are my apps?
Move your cursor to the lower left-hand corner of the screen and click
search box, start typing the name of the app you would like to open.
How do I make an app appear on Start?
If you're in all apps list and you want to make an app appear on Start,
right-click an app and select Pin to Start.
How do I remove a tile from Start?
Right-click a tile to select it and select Unpin from Start to remove
the tile from Start.
Note
The alarm will only sound if your computer is awake at the set time.
Frequently asked questions - 37
How do I make an app appear on my taskbar?
If you're in all apps list and you want to make an app appear on the
taskbar, right-click an app or tile and select More > Pin to taskbar.
How do I install apps?
You will need to have a Microsoft ID to purchase and download apps
from Microsoft Store.
I can't find apps like Notepad and Paint! Where are they?
Move your cursor to the lower left-hand corner of the screen and click
search box. Type the name of the app you would like to open.
Alternatively, open all apps list and scroll to ’Windows Accessories’ to
see the list of legacy programs.
What is a Microsoft ID (account)?
A Microsoft account is an email address and password that you use to
sign in to Windows. You can use any email address, but it is best if
you choose the one you already use to communicate with friends and
sign in to your favorite websites. When you sign in to your PC with a
Microsoft account, you'll connect your PC to the people, files, and
devices you care about.
Do I need one?
You do not need a Microsoft ID to use Windows 10, but it makes life
easier because you can sync data across different machines you sign
in to using a Microsoft ID.
How do I get one?
If you've already installed Windows 10 and didn't sign in with a
Microsoft account or you don't have a Microsoft account and want to
get one, press the Windows key or select the Windows Start button >
Settings > Accounts > Sign in with a Microsoft account instead,
and follow the onscreen instructions.
38 - Frequently asked questions
How do I check for Windows updates?
Press the Windows key or select the Windows Start button > Settings
> Update & Security > Windows Update. Select Advanced options
to configure the settings.
Where can I get more information?
For more information please visit the following pages:
• Windows 10 information: www.microsoft.com
• Support FAQs: support.acer.com
Frequently asked questions - 39
Troubleshooting
This chapter shows you how to deal with common system problems.
Read it before calling a technician if a problem occurs. Solutions to
more serious problems require opening up the computer. Do not
attempt to open the computer yourself; contact your dealer or
authorized service center for assistance.
Troubleshooting tips
This computer incorporates an advanced design that delivers
onscreen error message reports to help you solve problems.
If the system reports an error message or an error symptom occurs,
see "Error messages" below. If the problem cannot be resolved,
contact your dealer.
Error messages
If you receive an error message, note the message and take the
corrective action. The following table lists the error messages in
alphabetical order together with the recommended course of action.
Error messages Corrective action
CMOS battery bad Contact your dealer or an authorized service
center.
CMOS checksum
error
Contact your dealer or an authorized service
center.
Disk boot failure Insert a system (bootable) disk, then press
Enter to reboot.
Equipment
configuration error
Press F2 (during POST) to enter the BIOS
utility, then press Exit in the BIOS utility to
reboot.
Hard disk 0 error Contact your dealer or an authorized service
center.
Hard disk 0
extended type error
Contact your dealer or an authorized service
center.
I/O parity error Contact your dealer or an authorized service
center.
F
requen
tl
y as
k
e
d
ques
ti
ons
40 - Frequently asked questions
If you still encounter problems after going through the corrective
measures, please contact your dealer or an authorized service center
for assistance.
Keyboard error or no
keyboard connected
Contact your dealer or an authorized service
center.
Keyboard interface
error
Contact your dealer or an authorized service
center.
Memory size
mismatch
Press F2 (during POST) to enter the BIOS
utility, then press Exit in the BIOS utility to
reboot.
Error messages Corrective action
Internet and online security - 41
INTERNET AND ONLINE SECURITY
First steps on the net
Protecting your computer
It is vital to protect your computer from viruses and attacks over the
internet (see Internet security software on page 44).
A comprehensive internet security program is offered when you first
start your computer. You should activate this protection as soon as
possible, certainly before you connect to the internet.
Choose an Internet Service Provider
Using the internet has become a natural part of daily
computing. Just a few simple steps can connect you to
a vast collection of knowledge and communication
tools. To accomplish these steps you should first
select an Internet Service Provider (ISP), which
supplies the connection between your computer and
the internet. You should research the ISPs available in
your region, not forgetting to talk to friends and family about their
experiences or to check reviews and consumer reports. The ISP you
select will provide instructions on how to connect to the internet (you
may need additional software or a special ‘box’ that connects to your
phone line).
Connection types
Depending on your computer model, your location and your
communication needs, you have several ways to connect to the
internet.
Dial-up
Some computers include a telephone dial-up (‘modem’) connector.
This allows you to connect to the internet using your telephone line.
With a dial-up connection, you cannot use the modem and the
telephone simultaneously on a single phone line. This type of
connection is recommended only if you have limited use of the
42 - Internet and online security
internet as the connection speed is low and connection time is
typically charged per hour.
DSL (e.g. ADSL)
DSL (Digital Subscriber Line) is an ‘always-on’ connection that runs
over the phone line. As DSL and phone do not use the same
frequencies, you can use your telephone at the same time you are
connected to the internet (this requires a ‘micro-filter’ on each
telephone socket to avoid interference). To be eligible for DSL, you
must be located near an DSL-equipped phone exchange (service is
sometimes unavailable in rural areas). Connection speeds vary
depending on your location, but DSL generally provides very fast and
reliable internet connection. As the connection is always-on, it is
generally charged at fixed monthly rates.
Cable
A cable connection provides fast and always-on internet service via a
cable television line. This service is generally available in large cities.
You can use your telephone and watch cable TV at the same time you
are connected to the internet.
Network connections
A LAN (Local Area Network) is a group of computers (for example,
within an office building or home) that share a common
communications line and resources. When you set up a network, you
can share files, peripheral devices (such as a printer) and an internet
connection. You can set up a LAN using wired technologies (such as
Ethernet) or wireless technologies (such as Wi-Fi or Bluetooth).
Wireless networks
A wireless LAN or WLAN is a wireless local area network, which may
link two or more computers without using wires. Setting up a wireless
Note
A DSL connection requires an appropriate modem. A modem is usually
provided by the ISP when you register. Many of these modems include an
‘router’ that provides network and Wi-Fi access.
Internet and online security - 43
network is easy and allows you to share files, peripheral devices and
an internet connection.
What are benefits of a wireless network?
Mobility
Wireless LAN systems allow you and other users of your home
network to share access to files and devices connected to the
network, for example a printer or scanner.
Also you can share an internet connection with other computers in
your home.
Installation speed and simplicity
Installing a wireless LAN system can be fast and easy and eliminates
the need to pull cables through walls and ceilings.
Components of a wireless LAN
To set up your Wireless network at home you need to have the
following:
Access point (router)
Access points (routers) are two-way transceivers that broadcast data
into the surrounding environment. Access points act as a mediator
between wired and wireless network. Most routers have a built-in DSL
modem that will allow you access to a high speed DSL internet
connection. The ISP (Internet Service Provider) you have chosen
normally supplies a modem/router with the subscription to their
services. Read carefully the documentation supplied with your Access
point/router for detailed setup instructions.
Network cable (RJ45)
A network cable (also called RJ45 cable) is used to connect the host
computer to the access point (see illustration below); this type of cable
may also be used to connect peripheral devices to the access point.
Wireless adapter
Most computers feature a wireless module and Wi-Fi button that turns
the network connection on or off. You may also turn your wireless
44 - Internet and online security
network on or off, or control what is shared over the network with the
network management options.
Surf the Net!
To surf the internet, you need a program called an
internet browser. Microsoft Edge provides an easy and
secure web browsing experience. As soon as you have
your internet access installed and you are connected,
from the Start Menu, click the Microsoft Edge tile or the
icon located in the taskbar and take your internet
experience to a new level!
Acer website
To get you started why not visit our website, www.acer.com.
Acer is dedicated to provide you with on-going personalized support.
Check out our Support section to get help tailored to your needs.
www.acer.com is your portal to a world of online activities and
services: visit us regularly for the latest information and downloads!
Internet security software
To help you stay ahead of cybercriminals, Acer has partnered with
Norton to offer you security for all your devices.
Select Acer computers include protection by Norton Security
Norton Security is pre-installed on select Acer computers, protecting
your identity and financial data from viruses, spyware, malware and
other online threats. Learn more about how to stay safe online and
how to stay protected after your introductory subscription ends.
Warning
Using wireless devices while flying in aircraft may be prohibited. Switch
off all devices before boarding an aircraft; they may be dangerous to
the operation of the aircraft, disrupt communications, and even be
illegal. After take off, ask the cabin crew if you may enable Wi-Fi.
Note
Specifications vary depending on model or Operating System.
Internet and online security - 45
Staying ahead of cybercriminals
Stay ahead of hackers and cybercriminals by understanding the
tactics they use to access your private data.
Ensure your software is up to date
Cybercriminals rely heavily upon software or platform vulnerabilities,
as they are the easiest way to sneak malware into a user's device
unnoticed, sometimes with little action on the user's part. Immediately
after a software manufacturer announces an update, hackers are
ready with malware that can breach holes in the software that would
have been patched if the update was installed.
How to stay safe: Perform any and all software updates as soon as
they are available.
Keep a lookout for fake or phishing emails
Beware of emails that appear to be from a friend or business
colleague that you know but seem a little odd. Maybe they didn't
capitalize your name or there are misspellings. The email might be
from cybercriminals who are trying to fool you into sending them your
credit card number, social security number, or logging into a fake
bank website that looks like yours but really isn't.
How to stay safe: Use a strong antispam filter. If an email looks
strange, don't click on anything and delete it immediately. Instead
manually launch a browser and type in your bank's website address
and log-in yourself.
Don't be fooled if someone calls your phone
A tech support scam is a form of online fraud where people call you
on the phone saying they're Technical Support from a trusted
company like Norton or Microsoft and that you have a virus. The main
motive behind these scams is to extort money from the victim.
Cybercriminals can also install malware such as keylogging software
or backdoor Trojans in order to gain access to personal information.
How to stay safe: Don't fall for phone calls that tell you your software
or computer isn't working. Never give your personal information like
social security or credit card numbers to someone that you don't know
over the phone.
46 - Internet and online security
Common threats cybercriminals use
Now you know a few very common ways cybercriminals try to sneak
onto your device or trick you into providing private information to them
directly. Here are a few of the types of malware they like to deploy
once they've got into a device and what to do if you're ever infected.
Ransomware
A form of malware that will encrypt personal data files on your
computer and attached devices. Encryption converts files into another
format, that can only be opened with a specific decryption key. Once
the ransomware installs itself, it will display a warning message that
the computer is now locked. The user is given a specific amount of
money to pay as a "fine" and a timeframe in which to pay. Even if
paid, the criminal might choose to not unencrypt the files anyway!
What to do if you're infected: Avoid getting infected in the first place
by staying protected with internet security software like Norton
Security. Also, perform regular backups of all your data either online
or to a separate external hard drive that is only attached to your
computer while performing the backup. Ransomware has been known
to lock access to external hard drives attached to the computer.
If you are infected with ransomware, think twice before you pay the
ransom. There is no guarantee the cybercriminal will unlock your files
and you'll be funding them to prey upon another innocent victim.
Botnets
A botnet is a string of infected, connected computers coordinated
together to perform a task. Botnets gain access to your machine
through some piece of malicious coding. Once the software is
downloaded, the botnet will now contact its master computer and let it
know that everything is ready to go. Now your computer, phone,
tablet, or IoT device is entirely under the control of the person who
created the botnet. Most people who are infected with botnets aren't
even aware that their computer's security has become compromised!
What to do if you're infected: If you're infected you probably don't
realize it as bots are notoriously quiet. Your Internet Service Provider
might send you a notification alerting you that they found a threat on
your network and that you need to remove the bot. If you have a bot,
Internet and online security - 47
use internet security software like Norton Security to scan all of your
devices.
Viruses/Malware
"Virus" is the commonplace word for all malicious software programs
for years now; however, a virus is just one type of malicious threat. A
virus is classified as a self-replicating piece of malicious code that
travels by inserting itself into files or programs.
What to do if you're infected: Take steps to avoid infection by
staying protected with internet security software like Norton Security.
If you subscribed to Norton Security and think you may have a virus,
contact Norton's on-call technicians to help eliminate the virus.
Take special precautions when using public Wi-Fi
Public Wi-Fi is available just about everywhere, from the local coffee
shop to the hotels and airports you visit while traveling. While public
Wi-Fi has made our lives a little easier, it also poses security risks to
the personal information available on our laptops and smartphones. A
virtual private network (VPN) gives you online privacy and anonymity
by creating a private network from a public internet connection. VPNs
mask your internet protocol (IP) address so your online actions are
virtually untraceable as well as secure. One of the biggest security
risks on public Wi-Fi are man-in-the-middle attacks (MITM). These
attacks are akin to eavesdropping. Data is sent from point A
(computer) to point B (server/website), and an attacker can get in-
between these transmissions. They then set up tools programmed to
"listen in" on transmissions, intercept data that is specifically targeted
as valuable, and capture the data, such as your login credentials and
passwords.
Use a virtual private network (VPN) to ensure your privacy and
anonymity are protected when you use public Wi-Fi. VPN services
can encrypt all the data that you send and receive while using a public
Wi-Fi hotspot, securing your information from hackers and other users
of the same connection.
For more tips on how to stay safe
Good security habits can reduce your exposure to online crime. By
adopting a few basic behaviors, you can make big strides in reducing
cybercrime risk:
48 - Internet and online security
• Protect your accounts with strong, unique passwords that use a
combination of at least 10 uppercase and lowercase letters,
symbols and numbers.
• Don't click on random links or open unsolicited messages and
attachments-particularly from people you don't know.
• Don't access any personal information or social media accounts
over unprotected Wi-Fi networks.
• Use security software on your devices to help protect yourself from
the latest threats.
Protect your computer with Windows security tools
Windows provides a variety of protection applications.
Windows Updates
If you have an active internet connection, Windows can check for
important updates for your computer and install them automatically.
These updates include security patches and program updates that
can improve your computing experience and help protect your
computer against new viruses and attacks.
How do I know when my computer is at risk?
If the Action Center reports an alert, or if your computer behaves
erratically, crashes unexpectedly or if some of your programs do not
work correctly, your computer may be infected by malicious software.
However, do not blame every computer problem on a virus! If you
suspect your computer is infected, the first thing to do is update, if you
have not already done so, and run your antivirus and anti-spyware
software.
Playing Blu-Ray or DVD movies - 49
PLAYING BLU-RAY OR DVD MOVIES
If your computer is equipped with a Blu-Ray or DVD drive, you can
play movies on your computer or on a high-definition TV via HDMI.
1. Insert the disc into the drive.
2. After a few seconds, the movie will start playing.
3. If the movie does not start playing, open your movie playback
program and open the disc from the File menu.
Important
When you launch the DVD player for the first time, the program asks
you to enter the region code. DVDs are available for 6 regions.
Region code Country or region
1 USA, Canada
2 Europe, Middle East, South Africa, Japan
3 Southeast Asia, Taiwan, South Korea
4 Latin America, Australia, New Zealand
5 Former USSR, parts of Africa, India
6 People’s Republic of China
Note
To change the region code, insert a DVD movie of a different region into the
DVD drive.
Once your DVD drive is set to a region code, it will only play DVDs for that
region. You can set the region code a maximum of five times (including the
first time), after which the last region code set will remain permanent.
Recovering your hard disk does not reset the number of times the region
code has been set.