Table of Contents
- Alienware 17 R5 Service Manual
- Before working inside your computer
- After working inside your computer
- Removing the base cover
- Replacing the base cover
- Removing the hard drive
- Replacing the hard drive
- Removing the wireless card
- Replacing the wireless card
- Removing the solid-state drive
- Replacing the solid-state drive
- Removing the memory modules
- Replacing the memory modules
- Removing the rear-I/O cover
- Replacing the rear-I/O cover
- Removing the computer base
- Replacing the computer base
- Removing the coin-cell battery
- Replacing the coin-cell battery
- Removing the speakers
- Replacing the speakers
- Removing the I/O board
- Replacing the I/O board
- Removing the subwoofer
- Replacing the subwoofer
- Removing the system board
- Replacing the system board
- Removing the heat-sink assembly
- Replacing the heat-sink assembly
- Removing the power-adapter port
- Replacing the power-adapter port
- Removing the power-button board
- Replacing the power-button board
- Removing the display assembly
- Replacing the display assembly
- Removing the battery
- Replacing the battery
- Removing the touchpad
- Replacing the touchpad
- Removing the keyboard
- Replacing the keyboard
- Removing the macro keys
- Replacing the macro keys
- Removing the palm rest
- Replacing the palm rest
- Downloading drivers
- System setup
- Troubleshooting
- Getting help and contacting Alienware
Alienware 17 R5 User Manual
Displayed below is the user manual for 17 R5 by Alienware which is a product in the Notebooks category. This manual has pages.
Related Manuals
Alienware 17 R5
Service Manual
Computer Model: Alienware 17 R5
Regulatory Model: P31E
Regulatory Type: P31E002
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make
better use of your product.
CAUTION: A CAUTION indicates either potential damage to
hardware or loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
© 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other
trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be
trademarks of their respective owners.
2018 - 03
Rev. A00
Contents
Before working inside your computer........................ 10
Before you begin ........................................................................... 10
Safety instructions...........................................................................10
Recommended tools........................................................................ 11
Screw list........................................................................................ 12
After working inside your computer...........................14
Removing the base cover.............................................15
Procedure.......................................................................................15
Replacing the base cover.............................................18
Procedure.......................................................................................18
Removing the hard drive............................................. 21
Prerequisites................................................................................... 21
Procedure.......................................................................................21
Replacing the hard drive............................................. 24
Procedure......................................................................................24
Post-requisites................................................................................26
Removing the wireless card........................................ 27
Prerequisites...................................................................................27
Procedure...................................................................................... 27
3
Replacing the wireless card.........................................29
Procedure......................................................................................29
Post-requisites................................................................................30
Removing the solid-state drive....................................31
Prerequisites................................................................................... 31
Procedure.......................................................................................31
Replacing the solid-state drive................................... 33
Procedure...................................................................................... 33
Post-requisites................................................................................34
Removing the memory modules..................................35
Prerequisites...................................................................................35
Procedure...................................................................................... 35
Replacing the memory modules..................................37
Procedure...................................................................................... 37
Post-requisites................................................................................38
Removing the rear-I/O cover.....................................39
Prerequisites...................................................................................39
Procedure...................................................................................... 39
Replacing the rear-I/O cover......................................41
Procedure.......................................................................................41
Post-requisites................................................................................42
Removing the computer base......................................43
Prerequisites...................................................................................43
Procedure...................................................................................... 43
4
Replacing the computer base......................................47
Procedure...................................................................................... 47
Post-requisites................................................................................49
Removing the coin-cell battery...................................50
Prerequisites.................................................................................. 50
Procedure......................................................................................50
Replacing the coin-cell battery...................................52
Procedure......................................................................................52
Post-requisites................................................................................53
Removing the speakers............................................... 54
Prerequisites.................................................................................. 54
Procedure......................................................................................54
Replacing the speakers............................................... 56
Procedure......................................................................................56
Post-requisites................................................................................57
Removing the I/O board............................................ 58
Prerequisites.................................................................................. 58
Procedure......................................................................................58
Replacing the I/O board............................................. 61
Procedure.......................................................................................61
Post-requisites................................................................................62
Removing the subwoofer............................................ 63
Prerequisites...................................................................................63
Procedure...................................................................................... 63
5
Replacing the subwoofer............................................ 65
Procedure......................................................................................65
Post-requisites................................................................................66
Removing the system board........................................67
Prerequisites...................................................................................67
Procedure...................................................................................... 67
Replacing the system board........................................ 73
Procedure...................................................................................... 73
Post-requisites................................................................................ 77
Removing the heat-sink assembly.............................. 78
Prerequisites...................................................................................78
Procedure...................................................................................... 78
Replacing the heat-sink assembly...............................81
Procedure.......................................................................................81
Post-requisites................................................................................83
Removing the power-adapter port.............................84
Prerequisites...................................................................................84
Procedure......................................................................................84
Replacing the power-adapter port.............................86
Procedure......................................................................................86
Post-requisites................................................................................87
Removing the power-button board............................88
Prerequisites...................................................................................88
Procedure...................................................................................... 88
6
Replacing the power-button board............................ 90
Procedure......................................................................................90
Post-requisites................................................................................ 91
Removing the display assembly..................................92
Prerequisites.................................................................................. 92
Procedure...................................................................................... 93
Replacing the display assembly..................................96
Procedure......................................................................................96
Post-requisites................................................................................98
Removing the battery..................................................99
Prerequisites.................................................................................. 99
Procedure......................................................................................99
Replacing the battery................................................ 101
Procedure.....................................................................................101
Post-requisites..............................................................................102
Removing the touchpad.............................................103
Prerequisites.................................................................................103
Procedure.................................................................................... 103
Replacing the touchpad............................................ 106
Procedure....................................................................................106
Post-requisites.............................................................................. 107
Removing the keyboard............................................ 109
Prerequisites.................................................................................109
Procedure....................................................................................109
7
Replacing the keyboard.............................................113
Procedure..................................................................................... 113
Post-requisites...............................................................................115
Removing the macro keys..........................................117
Prerequisites..................................................................................117
Procedure..................................................................................... 118
Replacing the macro keys..........................................119
Procedure.....................................................................................119
Post-requisites..............................................................................120
Removing the palm rest............................................. 121
Prerequisites................................................................................. 121
Procedure.................................................................................... 122
Replacing the palm rest............................................. 123
Procedure.................................................................................... 123
Post-requisites.............................................................................. 123
Downloading drivers................................................. 125
Downloading the audio driver.......................................................125
Downloading the chipset driver.....................................................126
Downloading the graphics driver...................................................127
Downloading the network driver................................................... 128
Downloading the tobii driver........................................................ 129
Downloading the USB driver.........................................................130
Downloading the wireless driver.....................................................131
8
System setup.............................................................. 133
Boot Sequence............................................................................. 133
Navigation keys............................................................................ 133
BIOS overview..............................................................................134
Entering BIOS setup program........................................................134
Enabling or disabling the USB in BIOS setup program.............. 135
Identifying the hard drive in BIOS setup program..................... 135
Checking the system memory in BIOS setup program................135
System setup options.....................................................................136
Troubleshooting.........................................................144
Flashing the BIOS.........................................................................144
Flashing BIOS (USB key)...............................................................144
Reinstall Windows using a USB recovery drive............................... 145
Enhanced Pre-Boot System Assessment (ePSA) diagnostics............ 146
Running the ePSA diagnostics................................................. 146
Diagnostics...................................................................................147
Wi-Fi power cycle........................................................................ 148
Flea power release........................................................................149
Getting help and contacting Alienware................... 150
Self-help resources.......................................................................150
Contacting Alienware....................................................................151
9
Before working inside your
computer
NOTE: The images in this document may dier from your computer
depending on the conguration you ordered.
Before you begin
1 Save and close all open les and exit all open applications.
2 Shut down your computer. Click Start → Power → Shut down.
NOTE: If you are using a dierent operating system, see the
documentation of your operating system for shut-down instructions.
3 Disconnect your computer and all attached devices from their electrical
outlets.
4 Disconnect all attached network devices and peripherals, such as keyboard,
mouse, and monitor from your computer.
5 Remove any media card and optical disc from your computer, if applicable.
Safety instructions
Use the following safety guidelines to protect your computer from potential
damage and ensure your personal safety.
WARNING: Before working inside your computer, read the safety
information that shipped with your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
WARNING: Disconnect all power sources before opening the computer
cover or panels. After you nish working inside the computer, replace all
covers, panels, and screws before connecting to the electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work
surface is at and clean.
10
CAUTION: To avoid damaging the components and cards, handle them by
their edges, and avoid touching pins and contacts.
CAUTION: You should only perform troubleshooting and repairs as
authorized or directed by the Dell technical assistance team. Damage due
to servicing that is not authorized by Dell is not covered by your
warranty. See the safety instructions that shipped with the product or at
www.dell.com/regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground
yourself by touching an unpainted metal surface, such as the metal at the
back of the computer. While you work, periodically touch an unpainted
metal surface to dissipate static electricity, which could harm internal
components.
CAUTION: When you disconnect a cable, pull on its connector or on its
pull tab, not on the cable itself. Some cables have connectors with locking
tabs or thumb-screws that you must disengage before disconnecting the
cable. When disconnecting cables, keep them evenly aligned to avoid
bending any connector pins. When connecting cables, ensure that the
ports and connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
Recommended tools
The procedures in this document may require the following tools:
• Phillips screwdriver #1
• Plastic scribe
11
Screw list
Table 1. Screw list
Component Secured to Screw type Quantity Screw image
Base cover Palm-rest
assembly
M2.5x13 6
Battery Palm-rest
assembly
M2.5x5 4
Computer base Palm-rest
assembly
M2.5x8 14
Display
assembly
Palm-rest
assembly
M2.5x5 6
Hard-drive
assembly
Computer base M2.5x5 4
Hard-drive
bracket
Hard-drive
assembly
M3x3 4
Heat-sink
assembly
System board M2x3 7
I/O board Palm-rest
assembly
M2.5x5 2
Keyboard
bracket
Palm-rest
assembly
M2x3 17
Power-adapter
port bracket
Palm-rest
assembly
M2x3 1
Power-button
board
Palm-rest
assembly
M2x3 2
12
Component Secured to Screw type Quantity Screw image
Rear-I/O cover Computer base M2.5x7 2
Solid-state
drive
Computer base M2x3 1
Subwoofer Palm-rest
assembly
M2x2 2
System-board
assembly
Palm-rest
assembly
M2.5x5 7
Touchpad
bracket
Palm-rest
assembly
M2x3 5
Tron-light
holder
Palm-rest
assembly
M2.5x5 2
Wireless-card
bracket
Computer base M2x3 1
13
After working inside your
computer
CAUTION: Leaving stray or loose screws inside your computer may
severely damage your computer.
1 Replace all screws and ensure that no stray screws remain inside your
computer.
2 Connect any external devices, peripherals, or cables you removed before
working on your computer.
3 Replace any media cards, discs, or any other parts that you removed before
working on your computer.
4 Connect your computer and all attached devices to their electrical outlets.
5 Turn on your computer.
14
Removing the base cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your computer.
For more safety best practices, see the Regulatory Compliance home
page at www.dell.com/regulatory_compliance.
Procedure
1 Remove the six screws (M2.5x13) that secure the base cover to the computer
base.
2 Loosen the captive screw that secures the base cover to the computer base to
open a gap between the two parts.
15
3 Using a plastic scribe, gently pry the base cover from the gap around the
captive screw to release the clips on the base cover from the computer base.
4 Lift the base cover o the computer base.
16
5 Disconnect the battery cable from the system board.
6 Press and hold the power button for ve seconds to ground the system board.
17
Replacing the base cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your computer.
For more safety best practices, see the Regulatory Compliance home
page at www.dell.com/regulatory_compliance.
Procedure
1 Connect the battery cable to the system board.
18
2 Slide the base cover into the slots on the computer base.
3 Snap the base cover into place.
4 Tighten the captive screw that secures the base cover to the computer base.
19
5 Replace the six screws (M2.5x13) that secure the base cover to the computer
base.
20
Removing the hard drive
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your computer.
For more safety best practices, see the Regulatory Compliance home
page at www.dell.com/regulatory_compliance.
CAUTION: Hard drives are fragile. Exercise care when handling the hard
drive.
CAUTION: To avoid data loss, do not remove the hard drive while the
computer is in sleep or on state.
Prerequisites
Remove the base cover.
Procedure
1 Using the pull-tab, disconnect the hard-drive cable from the system board.
2 Remove the hard-drive cable from the routing guides on the computer base.
3 Remove the four screws (M2.5x5) that secure the hard-drive assembly to the
computer base.
21
4 Lift the hard-drive assembly along with its cable o the computer base.
5 Remove the four screws (M3x3) that secure the hard-drive bracket to the
hard-drive assembly.
6 Lift the hard-drive bracket o the hard-drive assembly.
22
7 Disconnect the interposer from the hard drive.
23
Replacing the hard drive
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your computer.
For more safety best practices, see the Regulatory Compliance home
page at www.dell.com/regulatory_compliance.
CAUTION: Hard drives are fragile. Exercise care when handling the hard
drive.
Procedure
1 Connect the interposer to the hard drive.
2 Align the screw holes on the hard-drive bracket with the screw holes on the
hard-drive assembly.
24
3 Replace the four screws (M3x3) that secure the hard-drive bracket to the
hard-drive assembly.
4 Align the screw holes on the hard-drive assembly with the screw holes on the
computer base.
5 Replace the four screws (M2.5x5) that secure the hard-drive assembly to the
computer base.
6 Route the hard-drive cable through the routing guides on the computer base.
25
Removing the wireless card
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your computer.
For more safety best practices, see the Regulatory Compliance home
page at www.dell.com/regulatory_compliance.
Prerequisites
Remove the base cover.
Procedure
1 Lift the ap covering the wireless card to access the wireless-card bracket
and screw.
27
2 Remove the screw (M2x3) that secures the wireless-card bracket to the
computer base.
3 Lift the wireless-card bracket o the wireless card.
4 Lift and slide the wireless card out of the wireless-card slot.
5 Disconnect the antenna cables from the wireless card.
28
Replacing the wireless card
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your computer.
For more safety best practices, see the Regulatory Compliance home
page at www.dell.com/regulatory_compliance.
Procedure
CAUTION: To avoid damaging the wireless card, do not place any cables
under it.
1 Connect the antenna cables to the wireless card.
The following table provides the antenna-cable color scheme for the wireless
card supported by your computer.
Table 2. Antenna-cable color scheme
Connectors on the wireless card Antenna cable color
Auxiliary (black triangle) Black
Main (white triangle) White
2 Slide the wireless card bracket on to the wireless card, and align the screw
hole on the wireless-card bracket with the screw hole on the wireless card.
3 Align the notch on the wireless card with the tab on the wireless-card slot,
and then slide the wireless card at an angle into the wireless-card slot.
29
Removing the solid-state drive
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your computer.
For more safety best practices, see the Regulatory Compliance home
page at www.dell.com/regulatory_compliance.
CAUTION: Solid-state drives are fragile. Exercise care when handling the
solid-state drive.
CAUTION: To avoid data loss, do not remove the solid-state drive while
the computer is in sleep or on state.
Prerequisites
Remove the base cover.
Procedure
1 Remove the screw (M2x3) that secures the solid-state drive shield and solid-
state drive to the computer base.
2 Peel o the solid-state drive shield from the solid-state drive.
NOTE: Solid-state drive shield is applicable to computers that are
shipped with 1 TB solid-state drive.
31
3 Slide and remove the solid-state drive from the solid-state drive slot.
32
Replacing the solid-state drive
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your computer.
For more safety best practices, see the Regulatory Compliance home
page at www.dell.com/regulatory_compliance.
CAUTION: Solid-state drives are fragile. Exercise care when handling the
solid-state drive.
Procedure
1 Align the notch on the solid-state drive with the tab on the solid-state drive
slot.
2 Slide the solid-state drive into the solid-state drive slot.
3 Slide and adhere the solid-state drive shield on the solid-state drive.
NOTE: Solid-state drive shield is applicable to computers that are
shipped with 1 TB solid-state drive.
4 Align the screw hole on the solid-state drive and solid-state drive shield with
the screw hole on the computer base.
33
Removing the memory modules
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your computer.
For more safety best practices, see the Regulatory Compliance home
page at www.dell.com/regulatory_compliance.
Prerequisites
Remove the base cover.
Procedure
1 Using your ngertips, carefully spread apart the securing clips on each end of
the memory-module slot until the memory module pops up.
35
2 Slide and remove the memory module from the memory-module slot.
36
Replacing the memory modules
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your computer.
For more safety best practices, see the Regulatory Compliance home
page at www.dell.com/regulatory_compliance.
Procedure
1 Align the notch on the memory module with the tab on the memory-module
slot and slide the memory module rmly into the slot at an angle.
2 Press the memory module down until it clicks into place.
NOTE: If you do not hear the click, remove the memory module and
reinstall it.
37
Removing the rear-I/O cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your computer.
For more safety best practices, see the Regulatory Compliance home
page at www.dell.com/regulatory_compliance.
Prerequisites
Remove the base cover.
Procedure
1 Remove the two screws (M2.5x7) that secure the rear-I/O cover to the palm-
rest assembly.
2 Using a plastic scribe, disengage the rear-I/O cover from the computer base
on the proper pry locations.
39
3 Pull the rear-I/O cover from the computer base.
40
Replacing the rear-I/O cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your computer.
For more safety best practices, see the Regulatory Compliance home
page at www.dell.com/regulatory_compliance.
Procedure
1 Align the tabs on the rear-I/O cover with the slots on the computer base and
snap the rear-I/O cover into place.
2 Replace the two screws (M2.5x7) that secure the rear-I/O cover to the palm-
rest assembly.
41
Removing the computer base
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your computer.
For more safety best practices, see the Regulatory Compliance home
page at www.dell.com/regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Follow the procedure from step 1 to step 4 in “Removing the hard drive”.
3 Remove the wireless card.
4 Remove the solid-state drive.
5 Remove the rear-I/O cover.
Procedure
1 Note the antenna cables routing and remove them from the routing guides on
the computer base.
43
2 Disconnect the left and right tron-light cables from the system board.
3 Remove the two screws (M2.5x5) that secure the tron-light holder to the
palm-rest assembly.
44
4 Remove the 14 screws (M2.5x8) that secure the computer base to the palm-
rest assembly.
5 Starting from left corner, pry the computer base o the palm-rest assembly.
45
6 Lift the computer base o the palm-rest assembly.
46
Replacing the computer base
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your computer.
For more safety best practices, see the Regulatory Compliance home
page at www.dell.com/regulatory_compliance.
Procedure
NOTE: Ensure that the antenna cables are not covered by the computer
base.
1 Align the screw holes on the computer base with the screw holes on the palm-
rest assembly.
2 Align the screw holes on the tron-light holder with the screws holes on the
palm-rest assembly.
3 Replace the 14 screws (M2.5x8) that secure the computer base to the palm-
rest assembly.
47
4 Replace the two screws (M2.5x5) that secure the tron-light holder to the
palm-rest assembly.
5 Connect the left and right tron-light cables to the system board.
48
Removing the coin-cell battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your computer.
For more safety best practices, see the Regulatory Compliance home
page at www.dell.com/regulatory_compliance.
CAUTION: Removing the coin-cell battery resets the BIOS setup
program’s settings to default. It is recommended that you note the BIOS
setup program’s settings before removing the coin-cell battery.
Prerequisites
1 Remove the base cover.
2 Follow the procedure from step 1 to step 4 in “Removing the hard drive”.
3 Remove the wireless card.
4 Remove the solid-state drive.
5 Remove the rear-I/O cover.
6 Remove the computer base.
Procedure
1 Disconnect the coin-cell battery cable from the system board.
2 Peel the tape to access the coin-cell battery cable on the system board.
3 Peel the tape to access the coin-cell battery on the palm-rest assembly.
4 Note the cable routing, and remove the coin-cell battery cable from the
routing guide on the palm-rest assembly.
50
5 Gently peel the coin-cell battery along with its cable o the palm-rest
assembly.
51
Replacing the coin-cell battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your computer.
For more safety best practices, see the Regulatory Compliance home
page at www.dell.com/regulatory_compliance.
Procedure
1 Adhere the coin-cell battery to the palm-rest assembly.
2 Adhere the tape that secures the coin-cell battery to the palm-rest assembly.
3 Route the coin-cell battery cable through the routing guide and adhere the
tape that secures the coin-cell battery cable to the system board.
4 Adhere the tape that secures the coin-cell battery cable to the system board.
52
Removing the speakers
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your computer.
For more safety best practices, see the Regulatory Compliance home
page at www.dell.com/regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Follow the procedure from step 1 to step 4 in “Removing the hard drive”.
3 Remove the wireless card.
4 Remove the solid-state drive.
5 Remove the rear-I/O cover.
6 Remove the computer base.
Procedure
1 Disconnect the speaker cable from the system board.
2 Remove the speaker cable from the routing guides on the palm-rest assembly.
54
3 Lift the speakers along with its cable o the palm-rest assembly.
55
Replacing the speakers
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your computer.
For more safety best practices, see the Regulatory Compliance home
page at www.dell.com/regulatory_compliance.
Procedure
1 Using the alignment posts, place the speakers on the palm-rest assembly.
NOTE: The rubber grommets may get pushed out while replacing the
speaker. Ensure that the rubber grommets are in their position after
placing the speaker on the system board.
2 Route the speaker cable through the routing guides on the palm-rest
assembly.
56
Removing the I/O board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your computer.
For more safety best practices, see the Regulatory Compliance home
page at www.dell.com/regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Follow the procedure from step 1 to step 4 in “Removing the hard drive”.
3 Remove the wireless card.
4 Remove the solid-state drive.
5 Remove the rear-I/O cover.
6 Remove the computer base.
Procedure
1 Peel the tape to access the I/O-board cable on the I/O board.
2 Open the latch and disconnect the I/O-board cable from the I/O board.
3 Remove the two screws (M2.5x5) that secure the I/O board to the palm-rest
assembly.
58
4 Turn the I/O board over.
5 Disconnect the subwoofer cable.
59
6 Lift the I/O board o the palm-rest assembly.
60
Replacing the I/O board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your computer.
For more safety best practices, see the Regulatory Compliance home
page at www.dell.com/regulatory_compliance.
Procedure
1 Connect the subwoofer cable to the I/O board.
2 Turn the I/O board over.
61
3 Using the alignment posts, place the I/O board on the palm-rest assembly
and align the screw holes on the I/O board with the screw holes on the palm-
rest assembly.
4 Replace the two screws (M2.5x5) that secure the I/O board to the palm-rest
assembly.
5 Slide the I/O-board cable into the connector on the I/O board and close the
latch to secure the cable.
6 Adhere the tape that secures the I/O-board cable to the I/O board.
Post-requisites
1 Replace the computer base.
2 Replace the rear-I/O cover.
3 Replace the solid-state drive.
4 Replace the wireless card.
5 Follow the procedure from step 4 to step 7 in “Replacing the hard drive”.
6 Replace the base cover.
62
Removing the subwoofer
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your computer.
For more safety best practices, see the Regulatory Compliance home
page at www.dell.com/regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Follow the procedure from step 1 to step 4 in “Removing the hard drive”.
3 Remove the wireless card.
4 Remove the solid-state drive.
5 Remove the rear-I/O cover.
6 Remove the computer base.
7 Remove the I/O board.
Procedure
1 Remove the two screws (M2x2) that secure the subwoofer to the palm-rest
assembly.
63
2 Lift the subwoofer along with its cable o the palm-rest assembly.
64
Replacing the subwoofer
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your computer.
For more safety best practices, see the Regulatory Compliance home
page at www.dell.com/regulatory_compliance.
Procedure
1 Align the screw holes on the subwoofer with the screw holes on the palm-rest
assembly.
2 Replace the two screws (M2x2) that secure the subwoofer to the palm-rest
assembly.
65
Removing the system board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your computer.
For more safety best practices, see the Regulatory Compliance home
page at www.dell.com/regulatory_compliance.
NOTE: Your computer’s Service Tag is stored in the system board. You
must enter the Service Tag in the BIOS setup program after you replace
the system board.
NOTE: Replacing the system board removes any changes you have made
to the BIOS using the BIOS setup program. You must make the
appropriate changes again after you replace the system board.
NOTE: Before disconnecting the cables from the system board, note the
location of the connectors so that you can reconnect the cables correctly
after you replace the system board.
Prerequisites
1 Remove the base cover.
2 Follow the procedure from step 1 to step 4 in “Removing the hard drive”.
3 Remove the wireless card.
4 Remove the solid-state drive.
5 Remove the rear-I/O cover.
6 Remove the computer base.
7 Remove the memory modules.
Procedure
1 Turn the computer over.
2 Peel the tape to access the display cable on the system board.
3 Open the latch and disconnect the display cable from the system board.
67
4 Disconnect the tobii eye-tracker board cable (optional) from the system
board.
5 Open the latch and disconnect the power-button board cable from the
system board.
6 Disconnect the logo-board cable from the system board.
7 Turn the computer over.
8 Open the latch and disconnect the macro-keys backlight cable (optional)
from the system board.
9 Open the latch and disconnect the macro-keys cable (optional) from the
system board.
10 Open the latch and disconnect the keyboard-backlight cable (optional) from
the system board.
68
11 Open the latch and disconnect the keyboard cable (optional) from the system
board.
12 Peel the tape to access the I/O-board cable to the I/O board.
13 Open the latch and disconnect the I/O-board cable from the I/O board.
14 Open the latch and disconnect the touchpad cable from the system board.
15 Open the latch and disconnect the RGB per key keyboard cable (optional)
from the system board.
16 Disconnect the speaker cable from the system board.
17 Disconnect the power-adapter port cable from the system board.
18 Disconnect the coin-cell battery cable from the system board.
69
19 Peel the tape that secures the coin-cell battery cable to the system board.
20 Remove the screw (M2.5x5) that secures the USB Type-C port bracket to the
system board and lift the USB Type-C port bracket o the system board.
21 Remove the seven screws (M2.5x5) that secure the system-board assembly to
the palm-rest assembly.
70
25 After performing all the above steps, you are left with the system board.
72
Replacing the system board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your computer.
For more safety best practices, see the Regulatory Compliance home
page at www.dell.com/regulatory_compliance.
NOTE: Your computer’s Service Tag is stored in the system board. You
must enter the Service Tag in the BIOS setup program after you replace
the system board.
NOTE: Replacing the system board removes any changes you have made
to the BIOS using the BIOS setup program. You must make the
appropriate changes again after you replace the system board.
Procedure
CAUTION: Ensure that there are no cables under the system board.
1 Replace the heat-sink assembly.
2 Connect the I/O-board cable to the back of the system board.
3 Align the screw holes on the system board with the screw holes on the palm-
rest assembly.
4 Replace the seven screws (M2.5x5) that secure the system-board assembly to
the palm-rest assembly.
5 Align the screw hole on the USB Type-C port bracket with the screw hole on
the system board.
73
6 Replace the screw (M2.5x5) that secures the USB Type-C port bracket to the
system board.
7 Slide the I/O-board cable into the connector on the I/O-board and close the
latch to secure the cable.
8 Adhere the tape that secures the I/O-board cable to the I/O board.
9 Slide the touchpad cable into the connector on the system board and close
the latch to secure the cable.
10 Insert the RGB per key keyboard cable (optional) into the connector and
press down the latch to secure the cable.
11 Connect the speaker cable to the system board.
12 Connect the power-adapter port cable to the system board.
13 Route the coin-cell battery through the routing channel and adhere the tape
to secure the cable.
74
14 Connect the coin-cell battery cable to the system board.
15 Slide the keyboard cable (optional) into the connector on the system board
and close the latch to secure the cable.
16 Slide the keyboard-backlight cable (optional) into the connector on the
system board and close the latch to secure the cable.
17 Slide the macro-keys cable (optional) into the connector on the system board
and close the latch to secure the cable.
75
18 Slide the macro-keys backlight cable (optional) into the connector on the
system board and close the latch to secure the cable.
19 Turn the computer over.
20 Connect the logo-board cable to the system board.
21 Slide the power-button board cable into the connector on the system board
and close the latch to secure the cable.
22 Connect the tobii eye-tracker board cable to the system board.
23 Slide the display cable into the connector on the system board and close the
latch to secure the cable.
76
24 Adhere the tape that secures the display cable to the system board.
Post-requisites
1 Replace the memory modules.
2 Replace the computer base.
3 Replace the rear-I/O cover.
4 Replace the solid-state drive.
5 Replace the wireless card.
6 Follow the procedure from step 4 to step 7 in “Replacing the hard drive”.
7 Replace the base cover.
77
Removing the heat-sink assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your computer.
For more safety best practices, see the Regulatory Compliance home
page at www.dell.com/regulatory_compliance.
WARNING: The heat sink may become hot during normal operation.
Allow sucient time for the heat sink to cool before you touch it.
CAUTION: For maximum cooling of the processor, do not touch the heat
transfer areas on the heat sink. The oils in your skin can reduce the heat
transfer capability of the thermal grease.
Prerequisites
1 Remove the base cover.
2 Follow the procedure from step 1 to step 4 in “Removing the hard drive”.
3 Remove the wireless card.
4 Remove the solid-state drive.
5 Remove the memory modules.
6 Remove the rear-I/O cover.
7 Remove the computer base.
8 Follow the procedure from step 1 to step 22 in “Removing the system board”.
Procedure
1 Turn the system-board assembly over.
2 Disconnect the fan cable from the system board.
3 Peel o the tape that secures the fan cable to the fan.
4 Disconnect the fan cable from the system board.
78
5 Peel o the tape that secures the fan cable to the fan.
NOTE: For computers shipped with NVIDIA GeForce GTX 1060
graphics controller, remove the fans after disconnecting the fan
cables from the system board.
6 Turn the system-board assembly over.
7 Remove the seven screws (M2x3) that secure the heat-sink assembly to the
system board.
79
8 Lift the heat-sink assembly o the system board.
80
Replacing the heat-sink assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your computer.
For more safety best practices, see the Regulatory Compliance home
page at www.dell.com/regulatory_compliance.
CAUTION: Incorrect alignment of the heat sink can damage the system
board and processor.
NOTE: If either the system board or the fan and heat-sink assembly is
replaced, use the thermal pad provided in the kit to ensure that thermal
conductivity is achieved.
Procedure
1 Align the screw holes on the heat-sink assembly with the screw holes on the
system board.
81
2 Replace the seven screws (M2x3) that secure the heat-sink assembly to the
system board.
3 Turn the system-board assembly over.
NOTE: For computers shipped with NVIDIA GeForce GTX 1060
graphics controller, place the fans on the slots on the system board.
4 Connect the fan cables to their respective connectors on the system board.
82
5 Adhere the tape that secures the fan cables to the fans.
Post-requisites
1 Follow the procedure from step 2 to step 18 in “Replacing the system board”.
2 Replace the computer base.
3 Replace the rear-I/O cover.
4 Replace the memory modules.
5 Replace the solid-state drive.
6 Replace the wireless card.
7 Follow the procedure from step 4 to step 7 in “Replacing the hard drive”.
8 Replace the base cover.
83
Removing the power-adapter port
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your computer.
For more safety best practices, see the Regulatory Compliance home
page at www.dell.com/regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Follow the procedure from step 1 to step 4 in “Removing the hard drive”.
3 Remove the wireless card.
4 Remove the solid-state drive.
5 Remove the memory modules.
6 Remove the rear-I/O cover.
7 Remove the computer base.
8 Follow the procedure from step 1 to step 22 in “Removing the system board”.
Procedure
1 Remove the screw (M2x3) that secures the power-adapter port bracket to the
palm-rest assembly.
2 Lift the power-adapter port bracket o the power-adapter port.
3 Lift the power-adapter port o the palm-rest assembly.
4 Peel the tape to access the power-adapter port cable on the palm-rest
assembly.
84
5 Remove the cable from the routing guides on the palm-rest assembly.
85
Replacing the power-adapter port
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your computer.
For more safety best practices, see the Regulatory Compliance home
page at www.dell.com/regulatory_compliance.
Procedure
1 Slide the power-adapter port into the slot on the palm-rest assembly.
2 Using the alignment post, place the power-adapter port bracket on the
power-adapter port.
3 Align the screw hole on the power-adapter port bracket with the screw hole
on the palm-rest assembly.
4 Route the power-adapter port cable through the routing guides on the palm-
rest assembly, and adhere it to the palm-rest assembly.
86
5 Replace the screw (M2x3) that secures the power-adapter port bracket to
the palm-rest assembly.
Post-requisites
1 Follow the procedure from step 2 to step 18 in “Replacing the system board”.
2 Replace the computer base.
3 Replace the rear-I/O cover.
4 Replace the memory modules.
5 Replace the solid-state drive.
6 Replace the wireless card.
7 Follow the procedure from step 4 to step 7 in “Replacing the hard drive”.
8 Replace the base cover.
87
Removing the power-button board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your computer.
For more safety best practices, see the Regulatory Compliance home
page at www.dell.com/regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Follow the procedure from step 1 to step 4 in “Removing the hard drive”.
3 Remove the wireless card.
4 Remove the solid-state drive.
5 Remove the memory modules.
6 Remove the rear-I/O cover.
7 Remove the computer base.
8 Follow the procedure from step 1 to step 22 in “Removing the system board”.
Procedure
1 Remove the two screws (M2x3) that secure the power-button board to the
palm-rest assembly.
88
2 Lift the power-button board along with its cable o the palm-rest assembly.
89
Replacing the power-button board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your computer.
For more safety best practices, see the Regulatory Compliance home
page at www.dell.com/regulatory_compliance.
Procedure
1 Place the power-button board on the palm-rest assembly, and align the screw
holes on the power-button board with the screw holes on the palm-rest
assembly.
2 Replace the two screws (M2x3) that secure the power-button board to the
palm-rest assembly.
90
Post-requisites
1 Follow the procedure from step 2 to step 18 in “Replacing the system board”.
2 Replace the computer base.
3 Replace the rear-I/O cover.
4 Replace the memory modules.
5 Replace the solid-state drive.
6 Replace the wireless card.
7 Follow the procedure from step 4 to step 7 in “Replacing the hard drive”.
8 Replace the base cover.
91
Removing the display assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your computer.
For more safety best practices, see the Regulatory Compliance home
page at www.dell.com/regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Follow the procedure from step 1 to step 4 in “Removing the hard drive”.
3 Remove the wireless card.
4 Remove the solid-state drive.
5 Remove the memory modules.
6 Remove the rear-I/O cover.
7 Remove the computer base.
8 Follow the procedure from step 1 to step 22 in “Removing the system board”.
9 Remove the power-adapter port.
92
Procedure
1 Remove the six screws (M2.5x5) that secure the display assembly to the palm-
rest assembly.
2 Turn the computer over.
3 Peel the tape to remove the antenna cables from the palm-rest assembly.
4 Remove the logo board cable from the routing guides on the palm-rest
assembly.
93
5 Remove the tobii eye-tracker cable and the display cable from the routing
guides on the palm-rest assembly.
6 Push the antenna cables, logo board cable, tobii eye-tracker cable, and the
display cable through the holes on the palm-rest assembly.
94
7 Lift the display assembly o the computer base.
95
Replacing the display assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your computer.
For more safety best practices, see the Regulatory Compliance home
page at www.dell.com/regulatory_compliance.
Procedure
1 Place the palm-rest assembly on the display assembly.
2 Push the antenna cables, the logo-board cable, the tobii eye-tracker cable,
and the display cable through the holes on the palm-rest assembly.
3 Route the tobii eye-tracker cable and the display cable through the routing
guides on the palm-rest assembly.
96
4 Route the antenna cables and the logo-board cable through the routing
guides on the palm-rest assembly.
5 Turn the computer over.
97
6 Replace the six screws (M2.5x5) that secure the display assembly to the palm-
rest assembly.
Post-requisites
1 Replace the power-adapter port.
2 Follow the procedure from step 2 to step 18 in “Replacing the system board”.
3 Replace the computer base.
4 Replace the rear-I/O cover.
5 Replace the memory modules.
6 Replace the solid-state drive.
7 Replace the wireless card.
8 Follow the procedure from step 4 to step 7 in “Replacing the hard drive”.
9 Replace the base cover.
98
Removing the battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your computer.
For more safety best practices, see the Regulatory Compliance home
page at www.dell.com/regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Follow the procedure from step 1 to step 4 in “Removing the hard drive”.
3 Remove the wireless card.
4 Remove the solid-state drive.
5 Remove the rear-I/O cover.
6 Remove the computer base.
Procedure
1 Remove the four screws (M2.5x5) that secure the battery to the palm-rest
assembly.
99
2 Lift the battery o the palm-rest assembly.
100
Replacing the battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your computer.
For more safety best practices, see the Regulatory Compliance home
page at www.dell.com/regulatory_compliance.
Procedure
1 Place the battery on the palm-rest assembly, and align the screw holes on the
battery with the screw holes on the palm-rest assembly.
2 Replace the four screws (M2.5x5) that secure the battery to the palm-rest
assembly.
101
Removing the touchpad
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your computer.
For more safety best practices, see the Regulatory Compliance home
page at www.dell.com/regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Follow the procedure from step 1 to step 4 in “Removing the hard drive”.
3 Remove the wireless card.
4 Remove the solid-state drive.
5 Remove the rear-I/O cover.
6 Remove the computer base.
7 Remove the battery.
Procedure
1 Open the latch, and disconnect the touchpad cable from the system board.
2 Open the latches, and disconnect the touchpad cable and the touchpad
buttons cable from the touchpad.
3 Remove the ve screws (M2x3) that secure the touchpad bracket to the
palm-rest assembly.
103
4 Lift the touchpad bracket o the palm-rest assembly.
5 Open the computer 90 degrees, and using a plastic scribe to release the
touchpad from the adhesive on the palm-rest assembly.
104
6 Peel the touchpad o the palm-rest assembly.
CAUTION: To avoid potential damage to the alignment posts on
palm-rest assembly, carefully peel the touchpad o the palm-rest
assembly.
105
Replacing the touchpad
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your computer.
For more safety best practices, see the Regulatory Compliance home
page at www.dell.com/regulatory_compliance.
Procedure
1 Using the alignment posts on the palm-rest assembly, adhere the touchpad to
the palm-rest assembly.
NOTE: Clean the adhesive thoroughly on the palm-rest assembly to
avoid having a gap between the touchpad and the palm-rest
assembly.
106
2 Align the screw holes on the touchpad bracket with the screw holes on the
palm-rest assembly.
3 Replace the ve screws (M2x3) that secure the touchpad bracket to the
palm-rest assembly.
4 Slide the touchpad cable and touchpad buttons cable into their respective
connectors on the touchpad and close the latches to secure the cables.
5 Slide the touchpad cable into the connector on the system board and close
the latch to secure the cable.
Post-requisites
1 Replace the battery.
2 Replace the computer base.
3 Replace the rear-I/O cover.
4 Replace the solid-state drive.
5 Replace the wireless card.
6 Follow the procedure from step 4 to step 7 in “Replacing the hard drive”.
107
Removing the keyboard
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your computer.
For more safety best practices, see the Regulatory Compliance home
page at www.dell.com/regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Follow the procedure from step 1 to step 4 in “Removing the hard drive”.
3 Remove the wireless card.
4 Remove the solid-state drive.
5 Remove the memory modules.
6 Remove the rear-I/O cover.
7 Remove the computer base.
8 Remove the coin-cell battery.
9 Remove the I/O board.
10 Remove the subwoofer.
11 Follow the procedure from step 1 to step 22 in “Removing the system board”.
12 Remove the power-adapter port.
13 Remove the battery.
Procedure
1 Remove the 17 screws (M2x3) that secure the keyboard bracket to the palm-
rest assembly.
109
2 Lift the keyboard bracket o the palm-rest assembly.
3 Open the latches and disconnect the macro-keys cable and macro-keys
backlight cable from the keyboard.
110
4 Peel o the macro-keys cable and macro-keys backlight cable from the
keyboard.
111
5 Lift the keyboard at an angle, and remove it from the tabs on the palm-rest
assembly.
112
Replacing the keyboard
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your computer.
For more safety best practices, see the Regulatory Compliance home
page at www.dell.com/regulatory_compliance.
Procedure
CAUTION: Ensure that there are no cables under the keyboard.
1 Slide the keyboard under the tabs on the palm-rest assembly.
2 Slide the macro-keys cable and the macro-keys backlight cable to their
respective connectors on the keyboard, and close the latches to secure the
cables.
113
3 Adhere the macro-keys cable and the macro-keys backlight cable to the
keyboard.
4 Align the screw holes on the keyboard bracket with the screw holes on the
palm-rest assembly.
114
5 Replace the 17 screws (M2x3) that secure the keyboard bracket to the palm-
rest assembly.
Post-requisites
1 Replace the battery.
2 Replace the power-adapter port.
3 Follow the procedure from step 2 to step 18 in “Replacing the system board”.
4 Replace the subwoofer.
5 Replace the I/O board.
6 Replace the coin-cell battery.
7 Replace the computer base.
8 Replace the rear-I/O cover.
9 Replace the memory modules.
10 Replace the solid-state drive.
11 Replace the wireless card.
12 Follow the procedure from step 4 to step 7 in “Replacing the hard drive”.
115
Removing the macro keys
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your computer.
For more safety best practices, see the Regulatory Compliance home
page at www.dell.com/regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Follow the procedure from step 1 to step 4 in “Removing the hard drive”.
3 Remove the wireless card.
4 Remove the solid-state drive.
5 Remove the memory modules.
6 Remove the rear-I/O cover.
7 Remove the computer base.
8 Remove the coin-cell battery.
9 Remove the I/O board.
10 Remove the subwoofer.
11 Follow the procedure from step 1 to step 22 in “Removing the system board”.
12 Remove the power-adapter port.
13 Remove the battery.
14 Remove the keyboard.
117
Procedure
Lift the macro keys at an angle, and release it from the tabs on the palm-rest
assembly.
118
Replacing the macro keys
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your computer.
For more safety best practices, see the Regulatory Compliance home
page at www.dell.com/regulatory_compliance.
Procedure
CAUTION: Ensure that there are no cables under the macro keys.
Slide the macro keys under the tabs on the palm-rest assembly.
119
Post-requisites
1 Replace the keyboard.
2 Replace the battery.
3 Replace the power-adapter port.
4 Follow the procedure from step 2 to step 18 in “Replacing the system board”.
5 Replace the subwoofer.
6 Replace the I/O board.
7 Replace the coin-cell battery.
8 Replace the computer base.
9 Replace the rear-I/O cover.
10 Replace the memory modules.
11 Replace the solid-state drive.
12 Replace the wireless card.
13 Follow the procedure from step 4 to step 7 in “Replacing the hard drive”.
14 Replace the base cover.
120
Removing the palm rest
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your computer.
For more safety best practices, see the Regulatory Compliance home
page at www.dell.com/regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Follow the procedure from step 1 to step 4 in “Removing the hard drive”.
3 Remove the wireless card.
4 Remove the solid-state drive.
5 Remove the rear-I/O cover.
6 Remove the computer base.
7 Remove the coin-cell battery.
8 Remove the speakers.
9 Remove the I/O board.
10 Remove the subwoofer.
11 Remove the memory modules.
12 Follow the procedure from step 1 to step 22 in “Removing the system board”.
13 Remove the power-button board.
14 Remove the power-adapter port.
15 Remove the battery.
16 Remove the touchpad.
17 Remove the keyboard.
18 Remove the macro keys.
19 Remove the display assembly.
121
Procedure
After performing all the prerequisites, we are left with the palm rest.
122
Replacing the palm rest
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in
Before working inside your computer. After working inside your
computer, follow the instructions in After working inside your computer.
For more safety best practices, see the Regulatory Compliance home
page at www.dell.com/regulatory_compliance.
Procedure
Place the palm rest on a at surface.
Post-requisites
1 Replace the display assembly.
2 Replace the macro keys.
3 Replace the keyboard.
4 Replace the touchpad.
5 Replace the battery.
6 Replace the power-adapter port.
7 Replace the power-button board.
8 Follow the procedure from step 2 to step 18 in “Replacing the system board”.
9 Replace the memory modules.
10 Replace the subwoofer.
11 Replace the I/O board.
12 Replace the speakers.
13 Replace the coin-cell battery.
14 Replace the computer base.
15 Replace the rear-I/O cover.
16 Replace the solid-state drive.
17 Replace the wireless card.
18 Follow the procedure from step 4 to step 7 in “Replacing the hard drive”.
123
Downloading drivers
Downloading the audio driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the autodetect feature
or manually browse for your computer model.
4 Click Drivers & downloads.
5 Click the Detect Drivers button.
6 Review and agree to the Terms and Conditions for using Dell System Detect,
then click Continue.
If necessary, your computer starts to download and install Dell System
Detect.
NOTE: Review on-screen instructions for browser-specic
instructions.
7 Click View Drivers for My System.
8 Click Download and Install to install all driver updates detected for your
computer.
9 Select a location to save the les.
10 If prompted, approve requests from User Account Control to make changes
on the system.
The application installs all drivers and updates identied.
NOTE: Not all les can be installed automatically. Review the
installation summary to identify if manual installation is necessary.
11 Click Category for manual download and installation.
12 Click Audio in the drop-down list.
13 Click Download to download the audio driver for your computer.
14 After the download is complete, navigate to the folder where you saved the
audio driver le.
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15 Double-click the audio driver le icon and follow the instructions on the
screen to install the driver.
Table 3. Audio controllers in Device Manager
Before installation After installation
Downloading the chipset driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the autodetect feature
or manually browse for your computer model.
4 Click Drivers & downloads.
5 Click the Detect Drivers button.
6 Review and agree to the Terms and Conditions for using Dell System Detect,
then click Continue.
If necessary, your computer starts to download and install Dell System
Detect.
NOTE: Review on-screen instructions for browser-specic
instructions.
7 Click View Drivers for My System.
8 Click Download and Install to install all driver updates detected for your
computer.
9 Select a location to save the les.
10 If prompted, approve requests from User Account Control to make changes
on the system.
The application installs all drivers and updates identied.
NOTE: Not all les can be installed automatically. Review the
installation summary to identify if manual installation is necessary.
11 Click Category for manual download and installation.
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12 Click Chipset in the drop-down list.
13 Click Download to download the chipset driver for your computer.
14 After the download is complete, navigate to the folder where you saved the
chipset driver le.
15 Double-click the chipset driver le icon and follow the instructions on the
screen to install the driver.
Downloading the graphics driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the autodetect feature
or manually browse for your computer model.
4 Click Drivers & downloads.
5 Click the Detect Drivers button.
6 Review and agree to the Terms and Conditions for using Dell System Detect,
then click Continue.
If necessary, your computer starts to download and install Dell System
Detect.
NOTE: Review on-screen instructions for browser-specic
instructions.
7 Click View Drivers for My System.
8 Click Download and Install to install all driver updates detected for your
computer.
9 Select a location to save the les.
10 If prompted, approve requests from User Account Control to make changes
on the system.
The application installs all drivers and updates identied.
NOTE: Not all les can be installed automatically. Review the
installation summary to identify if manual installation is necessary.
11 Click Category for manual download and installation.
12 Click Video in the drop-down list.
13 Click Download to download the graphics driver for your computer.
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14 After the download is complete, navigate to the folder where you saved the
graphics driver le.
15 Double-click the graphics driver le icon and follow the instructions on the
screen to install the driver.
Table 4. Video controllers in Device Manager
Before installation After installation
Downloading the network driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the autodetect feature
or manually browse for your computer model.
4 Click Drivers & downloads.
5 Click the Detect Drivers button.
6 Review and agree to the Terms and Conditions for using Dell System Detect,
then click Continue.
If necessary, your computer starts to download and install Dell System
Detect.
NOTE: Review on-screen instructions for browser-specic
instructions.
7 Click View Drivers for My System.
8 Click Download and Install to install all driver updates detected for your
computer.
9 Select a location to save the les.
10 If prompted, approve requests from User Account Control to make changes
on the system.
The application installs all drivers and updates identied.
NOTE: Not all les can be installed automatically. Review the
installation summary to identify if manual installation is necessary.
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11 Click Category for manual download and installation.
12 Click Network in the drop-down list.
13 Click Download to download the network driver for your computer.
14 After the download is complete, navigate to the folder where you saved the
network driver le.
15 Double-click the network driver le icon and follow the instructions on the
screen to install the driver.
Downloading the tobii driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the autodetect feature
or manually browse for your computer model.
4 Click Drivers & downloads.
5 Click the Detect Drivers button.
6 Review and agree to the Terms and Conditions for using Dell System Detect,
then click Continue.
If necessary, your computer starts to download and install Dell System
Detect.
NOTE: Review on-screen instructions for browser-specic
instructions.
7 Click View Drivers for My System.
8 Click Download and Install to install all driver updates detected for your
computer.
9 Select a location to save the les.
10 If prompted, approve requests from User Account Control to make changes
on the system.
The application installs all drivers and updates identied.
NOTE: Not all les can be installed automatically. Review the
installation summary to identify if manual installation is necessary.
11 Click Category for manual download and installation.
12 Click Chipset in the drop-down list.
13 Click Download to download the tobii driver for your computer.
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14 After the download is complete, navigate to the folder where you saved the
tobii driver le.
15 Double-click the tobii driver le icon and follow the instructions on the
screen to install the driver.
Downloading the USB driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the autodetect feature
or manually browse for your computer model.
4 Click Drivers & downloads.
5 Click the Detect Drivers button.
6 Review and agree to the Terms and Conditions for using Dell System Detect,
then click Continue.
If necessary, your computer starts to download and install Dell System
Detect.
NOTE: Review on-screen instructions for browser-specic
instructions.
7 Click View Drivers for My System.
8 Click Download and Install to install all driver updates detected for your
computer.
9 Select a location to save the les.
10 If prompted, approve requests from User Account Control to make changes
on the system.
The application installs all drivers and updates identied.
NOTE: Not all les can be installed automatically. Review the
installation summary to identify if manual installation is necessary.
11 Click Category for manual download and installation.
12 Click Chipset in the drop-down list.
13 Click Download to download the USB driver for your computer.
14 After the download is complete, navigate to the folder where you saved the
USB driver le.
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15 Double-click the USB driver le icon and follow the instructions on the screen
to install the driver.
Table 5. USB controllers in Device Manager
Before installation After installation
Downloading the wireless driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the autodetect feature
or manually browse for your computer model.
4 Click Drivers & downloads.
5 Click the Detect Drivers button.
6 Review and agree to the Terms and Conditions for using Dell System Detect,
then click Continue.
If necessary, your computer starts to download and install Dell System
Detect.
NOTE: Review on-screen instructions for browser-specic
instructions.
7 Click View Drivers for My System.
8 Click Download and Install to install all driver updates detected for your
computer.
9 Select a location to save the les.
10 If prompted, approve requests from User Account Control to make changes
on the system.
The application installs all drivers and updates identied.
NOTE: Not all les can be installed automatically. Review the
installation summary to identify if manual installation is necessary.
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11 Click Category for manual download and installation.
12 Click Network in the drop-down list.
13 Click Download to download the wireless driver for your computer.
14 After the download is complete, navigate to the folder where you saved the
wireless driver le.
15 Double-click the wireless driver le icon and follow the instructions on the
screen to install the driver.
Table 6. Network adapters in Device Manager
Before installation After installation
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System setup
NOTE: Depending on the computer and its installed devices, the items
listed in this section may or may not be displayed.
Boot Sequence
Boot Sequence allows you to bypass the System Setup–dened boot device order
and boot directly to a specic device (for example: optical drive or hard drive).
During the Power-on Self Test (POST), when the Dell logo appears, you can:
• Access System Setup by pressing F2 key
• Bring up the one-time boot menu by pressing F12 key
The one-time boot menu displays the devices that you can boot from including the
diagnostic option. The boot menu options are:
• Removable Drive (if available)
• STXXXX Drive
NOTE: XXX denotes the SATA drive number.
• Optical Drive (if available)
• SATA Hard Drive (if available)
• Diagnostics
NOTE: Choosing Diagnostics, will display the ePSA diagnostics
screen.
The boot sequence screen also displays the option to access the System Setup
screen.
Navigation keys
NOTE: For most of the System Setup options, changes that you make are
recorded but do not take eect until you restart the system.
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Keys Navigation
Up arrow Moves to the previous eld.
Down arrow Moves to the next eld.
Enter Selects a value in the selected eld (if applicable) or follow
the link in the eld.
Spacebar Expands or collapses a drop‐down list, if applicable.
Tab Moves to the next focus area.
NOTE: For the standard graphics browser only.
Esc Moves to the previous page until you view the main screen.
Pressing Esc in the main screen displays a message that
prompts you to save any unsaved changes and restarts the
system.
BIOS overview
CAUTION: Unless you are an expert computer user, do not change the
settings in the BIOS Setup program. Certain changes can make your
computer work incorrectly.
NOTE: Before you change BIOS Setup program, it is recommended that
you write down the BIOS Setup program screen information for future
reference.
Use the BIOS Setup program for the following purposes:
• Get information about the hardware installed in your computer, such as the
amount of RAM and the size of the hard drive.
• Change the system conguration information.
• Set or change a user-selectable option, such as the user password, type of hard
drive installed, and enabling or disabling base devices.
Entering BIOS setup program
1 Turn on (or restart) your computer.
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2 During POST, when the DELL logo is displayed, watch for the F2 prompt to
appear, and then press F2 immediately.
NOTE: The F2 prompt indicates that the keyboard is initialized. This
prompt can appear very quickly, so you must watch for it, and then
press F2. If you press F2 before the F2 prompt, this keystroke is lost.
If you wait too long and the operating system logo appears, continue
to wait until you see the desktop. Then, turn o your computer and
try again.
Enabling or disabling the USB in BIOS setup program
1 Turn on or restart your computer.
2 Press F2 when the Dell logo is displayed on the screen to enter the BIOS
setup program.
The BIOS setup program is displayed.
3 On the left pane, select Settings → System Conguration → USB
Conguration.
The USB conguration is displayed on the right pane.
4 Select or clear the Enable External USB Port check box to enable or disable
it, respectively.
5 Save the settings and exit.
Identifying the hard drive in BIOS setup program
1 Turn on or restart your computer.
2 Press F2 when the Dell logo is displayed on the screen to enter the BIOS
setup program.
A list of hard drives are displayed under the System Information in the
General group.
Checking the system memory in BIOS setup program
1 Turn on or restart your computer.
2 Press F2 when the Dell logo is displayed to enter the BIOS setup program.
3 On the left pane, select Settings → General → System Information.
The memory information is displayed on the right pane.
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System setup options
NOTE: Depending on your computer and its installed devices, the items
listed in this section may or may not appear.
Table 7. System setup options—Main menu
Main
System Time Displays the current time in hh:mm:ss
format.
System Date Displays the current date in mm/dd/
yyyy format.
BIOS Version Displays the BIOS version.
Product Name Displays the model number of your
computer.
Service Tag Displays the service tag of your
computer.
Asset Tag Displays the asset tag of your
computer.
CPU Type Displays the processor type.
CPU Speed Displays the processor speed.
CPU ID Displays the processor identication
code.
CPU L1 Cache Displays the processor L1 cache size.
CPU L2 Cache Displays the processor L2 cache size.
CPU L3 Cache Displays the processor L3 cache size.
Integrated Graphics Displays the integrated graphics.
Discrete Graphics 1 Displays the rst discrete graphics
installed on your computer.
Discrete Graphics 1 Displays the second discrete graphics
installed on your computer.
First HDD Displays the type of hard drive
installed.
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Main
Second HDD Displays the type of secondary hard-
drive installed.
Third HDD Displays the type of third hard-drive
installed.
M.2 PCIe SSD-1 Displays the type of primary SSD
installed.
M.2 PCIe SSD-2 Displays the type of secondary SSD
installed.
M.2 PCIe SSD-3 Displays the type of third SSD
installed.
AC Adapter Type Displays the AC adapter type.
Table 8. System setup options—Advanced menu
Advanced
Intel(R) SpeedStep(TM) Enables you to enable or disable Intel
Speedstep Technology.
Default: Enabled
NOTE: If enabled, the processor
clock speed and core voltage are
adjusted dynamically based on
the processor load.
Virtualization Enables you to enable or disable Intel
Virtualization Technology feature for
the processor.
Default: Enabled
VT for Direct I/O Specify whether a Virtual Machine
Monitor (VMM) can utilize the
additional hardware capabilities
provided by Intel Virtualization
Technology for Direct I/O.
Trusted Execution Specify whether a Virtual Machine
Monitor (VMM) can utilize the
additional hardware capabilities
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Advanced
provided by Intel Trusted Execution
Technology.
Default: Disabled
Integrated NIC Enables you to enable or disable the
on-board LAN controller.
Default: Enabled
USB Emulation Enables you to enable or disable the
USB emulation feature. This feature
denes how the BIOS, in the absence
of a USB-aware operating system,
handles USB devices. USB emulation is
always enabled during POST.
Default: Enabled
NOTE: You cannot boot any
type of USB device (oppy,
hard drive, or memory key)
when this option is o.
USB Powershare Enables you to charge USB devices
when the computer is turned o or in
standby mode.
Default: Enabled
USB Wake Support Enables you to enable the USB
devices to wake the computer from
Standby.
Default: Disabled
NOTE: If USB PowerShare is
enabled, a device connected to
the USB PowerShare connector
may not wake the computer.
Intel Speed Shift Technology Enable/disable Intel Speed Shift
Technology support. Setting this
option to enable to allows the
operating system to select the
appropriate processor performance
automatically.
Default: Enabled
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Advanced
SATA Operation Enables you to congure the
operating mode of the integrated
SATA hard drive controller.
Default: AHCI
Adapter Warnings Ebales you to choose if the computer
should display warning messages when
you use AC adapters that are not
supported by your computer.
Default: Enabled
Function Key Behavior Enables you to set function key or
multimedia key as the default function
key behavior.
Default: Function key
Express Charge Enables you to charge your computer
battery using Standard Charge or
Express Charge mode.
Default: Express Charge
Touchpad Backlight Enables you to congure the
touchpad backlight option.
Default: Auto
Battery Health Displays the battery health.
Intel(R) Software Guard
Extensions
Enable or disable Intel Software
Guard Extensions.
Default: Software Controlled
Intel(R) Software Guard
Extensions allocated memory size
Displays the allocated memory size for
Intel Software Guard Extensions.
BIOS Recovery from Hard Drive Enable the user to recover from
certain corrupted BIOS conditions
from a recovery le on the user
primary hard drive
Default: Enabled
BIOS Auto-Recovery Enable or disable BIOS Auto-
Recovery.
Default: Disabled
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Advanced
Always Perform Integrity Check Enable or disable Always Perform
Integrity Check.
Default: Disabled
Performance Options
CPU Performance Mode Enables you to select the CPU
performance mode.
Default: Enabled
Fan Performance Mode Enables you to select the fan
performance mode.
Default: Balanced Mode
Core Over Clocking Level Enable or disable the over-clocking
setting and adjust the processor ex
ratio and voltage in the Customization
mode.
Default: Disabled
SupportAssist System Resolution
Auto OS Recovery Threshold Control the automatic boot ow for
SupportAssist System Resolution
Console and for Dell OS Recovery
tool.
Default: 2
SupportAssist OS Recovery Enable or disable SupportAssist OS
recovery.
Default: Enabled
Intel(R) Rapid Storage Technology
Non-RAID Physical Disks Displays the disk using the Intel(R)
Rapid Storage Technology.
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Table 9. System setup options—Security menu
Security
Unlock Setup Status Displays if the setup status is
unlocked.
Admin Password Status Displays if the administrator password
is clear or set.
Default: Not set
System Password Status Displays if the system password is
clear or set.
Default: Not set
HDD Password Status Displays if the HDD password is clear
or set.
Default: Not set
Admin Password Enables you to set the administrator
password. The administrator password
controls access to the system setup
utility.
System Password Enables you to set the system
password. The system password
controls access to the computer at
boot.
HDD password Enables you to set, change or delete
the hard-disk drive password.
Password Change Enables you to permit or deny system
password or HDD password changes.
Default: Permitted
Computrace Enable or disable the BIOS module
interface of the optional Computrace
Service from Absolute Software.
Default: Activate
Firmware TPM Enables you to enable or disable the
rmware TPM function.
Default: Enabled
PPI Bypass for Clear Command Enables you to control the TPM
Physical Presence Interface (PPI).
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Security
When enabled, this setting will allow
the OS to skip BIOS PPI user prompts
when issuing the Clear command.
Changes to this setting take eect
immediately.
Default: Enabled
UEFI Capsule Firmware Updates Enable or disable BIOS updates
through UEFI capsule update
packages.
Default: Enabled
Table 10. System setup options—Boot menu
Boot
Boot List Option Displays the available boot options.
Default: UEFI
File Browser Add Boot Option Enables you to add the boot options.
File Browser Del Boot Option Enables you to delete the boot
options
Secure Boot Enable or disable the secure boot
feature.
Default: Disabled
Legacy Option ROMs Enable or disable the Legacy Option
ROMs.
Default: Disabled
Attempt Legacy Boot Enable or disable Attempt Legacy
Boot.
Default: Disabled
Boot Option Priorities Displays the boot sequence.
Boot Option #1 Displays the available rst boot
option.
Boot Option #2 Displays the available second boot
option.
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Boot
Boot Option #3 Displays the available third boot
option.
Table 11. System setup options—Exit menu
Exit
Save Changes and Reset Allows you to exit system setup and
save your changes.
Discard Changes and Reset Allows you to exit system setup and
load previous values for all system
setup options.
Restore Defaults Allows you to restore default values
for all system setup options.
Discard Changes Allows you to load previous values for
all system setup options.
Save Changes Allows you to save the changes for all
system setup options.
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Troubleshooting
Flashing the BIOS
You may need to ash (update) the BIOS when an update is available or when you
replace the system board.
Follow these steps to ash the BIOS:
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product support, enter the Service Tag of your computer, and then
click Submit.
NOTE: If you do not have the Service Tag, use the auto-detect
feature or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Select the operating system installed on your computer.
6 Scroll down the page and expand BIOS.
7 Click Download to download the latest version of the BIOS for your
computer.
8 After the download is complete, navigate to the folder where you saved the
BIOS update le.
9 Double-click the BIOS update le icon and follow the instructions on the
screen.
Flashing BIOS (USB key)
1 Follow the procedure from step 1 to step 7 in "Flashing the BIOS" to
download the latest BIOS setup program le.
2 Create a bootable USB drive. For more information see the knowledge base
article SLN143196 at www.dell.com/support.
3 Copy the BIOS setup program le to the bootable USB drive.
4 Connect the bootable USB drive to the computer that needs the BIOS
update.
5 Restart the computer and press F12 when the Dell logo is displayed on the
screen.
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6 Boot to the USB drive from the One Time Boot Menu.
7 Type the BIOS setup program lename and press Enter.
8 The BIOS Update Utility appears. Follow the instructions on the screen to
complete the BIOS update.
Reinstall Windows using a USB recovery
drive
CAUTION: This process formats the hard drive and removes all data on
your computer. Ensure that you back up data on your computer before
beginning this task.
NOTE: Before reinstalling Windows, ensure your computer has more than
2 GB of memory and more than 32 GB of storage space.
NOTE: This process may take up to an hour to complete and your
computer will restart during the recovery process.
1 Connect the USB recovery drive to your computer.
2 Restart your computer.
3 Press F12 after the Dell logo is displayed on the screen to access the boot
menu.
A Preparing one-time boot menu message appears.
4 After the boot menu loads, select the USB recovery device under UEFI
BOOT.
The system reboots and a screen to Choose the keyboard layout is displayed.
5 Choose your keyboard layout.
6 In the Choose an option screen, click Troubleshoot.
7 Click Recover from a drive.
8 Choose one of the following options:
–Just remove my les to do a quick format.
–Fully clean the drive to do a complete format.
9 Click Recover to start the recovery process.
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Enhanced Pre-Boot System Assessment
(ePSA) diagnostics
CAUTION: Use the ePSA diagnostics to test only your computer. Using
this program with other computers may cause invalid results or error
messages.
The ePSA diagnostics (also known as system diagnostics) performs a complete
check of your hardware. The ePSA is embedded with the BIOS and is launched by
the BIOS internally. The embedded system diagnostics provides a set of options for
particular devices or device groups allowing you to:
• Run tests automatically or in an interactive mode
• Repeat tests
• Display or save test results
• Run thorough tests to introduce additional test options to provide extra
information about the failed device(s)
• View status messages that inform you if tests are completed successfully
• View error messages that inform you of problems encountered during testing
NOTE: Some tests for specic devices require user interaction. Always
ensure that you are present at the computer terminal when the diagnostic
tests are performed.
For more information, see Dell EPSA Diagnostic 3.0.
Running the ePSA diagnostics
1 Power-on the computer.
2 As the computer boots, press the F12 key as the Dell logo appears.
3 On the boot menu screen, select the Diagnostics option.
4 Click the arrow key at the bottom left corner.
Diagnostics front page is displayed.
5 Press the arrow in the lower-right corner to go to the page listing.
The items detected are listed.
6 To run a diagnostic test on a specic device, press Esc and click Yes to stop
the diagnostic test.
7 Select the device from the left pane and click Run Tests.
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8 If there are any issues, error codes are displayed.
Note the error code and validation number and contact Dell.
Diagnostics
Power and battery-status light: Indicates the power and battery-charge status.
Solid amber – Computer is running on battery and the battery has less than 10
percent charge.
User-dened color (AC mode) – Power adapter is connected and the battery is
fully charged.
User-dened color (Battery mode) – Computer is running on battery and the
battery has more than 10 percent charge.
User-dened color (Breath) – Computer is in sleep state.
O – Computer is in hibernation, or turned o.
The power and battery-status light blinks red and blue along with beep codes
indicating failures.
For example, the power and battery-status light blinks red two times followed by a
pause, and then blinks blue three times followed by a pause. This 2,3 pattern
continues until the computer is turned o indicating no memory or RAM is
detected.
The following table shows dierent light patterns and what they indicate.
Table 12. Diagnostics
Light Pattern Problem description
2,1 CPU failure
2,2 System board: BIOS and ROM failure
2,3 No memory or RAM detected
2,4 Memory or RAM failure
2,5 Invalid memory installed
2,6 System board or chipset error
2,7 LCD failure
3,1 CMOS battery failure
3,2 PCI/video card failure
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Light Pattern Problem description
3,3 Recovery image not found
3,4 Recovery image found but invalid
Camera status light: Indicates whether the camera is in use.
• Solid white – Camera is in use.
•O – Camera is not in use.
Caps Lock status light: Indicates whether Caps Lock is enabled or disabled.
• Solid white – Caps Lock enabled.
•O – Caps Lock disabled.
Network port light: Indicates network connectivity.
•O – No network connection.
• Solid green – 10 Mbps connection.
• Solid orange – 100 Mbps connection.
• Solid yellow – 1000 Mbps connection.
• Flicker yellow – Network activity.
Wi-Fi power cycle
If your computer is unable to access the internet due to Wi-Fi connectivity issues a
Wi-Fi power cycle procedure may be performed. The following procedure
provides the instructions on how to conduct a Wi-Fi power cycle:
NOTE: Some ISPs (Internet Service Providers) provide a modem/router
combo device.
1 Turn o your computer.
2 Turn o the modem.
3 Turn o the wireless router.
4 Wait for 30 seconds.
5 Turn on the wireless router.
6 Turn on the modem.
7 Turn on your computer.
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Flea power release
Flea power is the residual static electricity that remains on the computer even after
it has been powered o and the battery has been removed. The following
procedure provides the instructions on how to conduct ea power release:
1 Turn o your computer.
2 Remove the base cover.
3 Press and hold the power button for 15 seconds to drain the ea power.
4 Replace the base cover.
5 Turn on your computer.
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Getting help and contacting
Alienware
Self-help resources
You can get information and help on Alienware products and services using these
online self-help resources:
Table 13. Alienware products and online self-help resources
Information about Alienware products
and services
www.alienware.com
Dell Help & Support app
Tips
Contact Support In Windows search, type Contact
Support, and press Enter.
Online help for operating system www.dell.com/support/windows
www.dell.com/support/linux
Troubleshooting information, user
manuals, setup instructions, product
specications, technical help blogs,
drivers, software updates, and so on
www.alienware.com/gamingservices
VR Support www.dell.com/VRsupport
Tobii Eye Tracker and Tobii Eye
Tracking
www.tobii.com
Videos providing step-by-step
instructions to service your computer
www.youtube.com/alienwareservices
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Contacting Alienware
To contact Alienware for sales, technical support, or customer service issues, see
www.alienware.com.
NOTE: Availability varies by country and product, and some services may
not be available in your country.
NOTE: If you do not have an active internet connection, you can nd
contact information on your purchase invoice, packing slip, bill, or Dell
product catalog.
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