Table of Contents
Alienware AW3418DW User Manual
Displayed below is the user manual for AW3418DW by Alienware which is a product in the Computer Monitors category. This manual has pages.
Related Manuals
Alienware
AW3418DW/AW3418HW Monitor
User’s Guide
Model: AW3418DW/AW3418HW
Regulatory model: AW3418DWb/AW3418HWb
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make
better use of your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss
of data if instructions are not followed.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
Copyright © 2017 Dell Inc. All rights reserved. This product is protected by U.S. and international
copyright and intellectual property laws. Dell™ and the Dell logo are trademarks of Dell Inc. in the
United States and/or other jurisdictions. All other marks and names mentioned herein may be
trademarks of their respective companies.
2017 - 09
Rev. A00
|3
Contents
About your monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Package contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Product features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Identifying parts and controls . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Front view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Back view. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Rear and bottom view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Monitor specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Flat panel specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Resolution specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Supported video modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Preset display modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Electrical specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Physical characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Environmental characteristics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Power management modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Pin assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Plug and Play capability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Universal Serial Bus (USB) interface . . . . . . . . . . . . . . . . . . . 21
USB upstream connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
USB downstream connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
USB ports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
LCD monitor quality and pixel policy. . . . . . . . . . . . . . . . . . . 23
Maintenance guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Cleaning your monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Setting up the monitor. . . . . . . . . . . . . . . . . . . . . . . . . .24
Attaching the stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
4|
Connecting the computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Removing the monitor stand . . . . . . . . . . . . . . . . . . . . . . . . . 29
VESA wall mounting (optional). . . . . . . . . . . . . . . . . . . . . . . .31
Operating the monitor. . . . . . . . . . . . . . . . . . . . . . . . . . 32
Power on the monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Using the front-panel controls. . . . . . . . . . . . . . . . . . . . . . . . .32
Front-panel button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Using the On-Screen Display (OSD) menu . . . . . . . . . . . . . .34
Accessing the menu system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
OSD warning message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Setting the maximum resolution . . . . . . . . . . . . . . . . . . . . . . 47
Using the tilt, swivel, and vertical extension . . . . . . . . . . . . 48
Tilt, swivel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Vertical extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Self-test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Built-in diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Common problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Product specific problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Universal Serial Bus (USB) specific problems . . . . . . . . . . . 55
Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
FCC notices (U.S. only) and other regulatory
information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Contact Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
About your monitor | 5
About your monitor
Package contents
Your monitor ships with the components shown below. If any component is
missing, contact Dell technical support. For more information see Contact Dell.
NOTE: Some items may be optional and may not ship with your monitor.
Some features or media may not be available in certain countries.
Monitor
Stand riser
I/O cover
6 | About your monitor
Power cable (varies by
country)
DisplayPort cable
Mini-DisplayPort to
DisplayPort cable
USB 3.0 upstream cable
(Enables the USB ports
on the monitor)
• Drivers and Utilities
media
•Quick Setup Guide
• Safety, Environmental,
and Regulatory
Information
About your monitor | 7
Product features
The Alienware AW3418DW/AW3418HW flat panel display has an active
matrix, Thin-Film Transistor (TFT), Liquid Crystal Display (LCD) and LED
backlight. The monitor features include:
•AW3418DW: 86.72 cm (34.14 inch) viewable area (measured
diagonally). Resolution: Up to 3440 x 1440 through DisplayPort and
HDMI, with full-screen support or lower resolutions, supporting an
extremely high refresh rate of 100 Hz (120 Hz with overclock).
•AW3418HW: 86.70 cm (34.13 inch) viewable area (measured diagonally).
Resolution: Up to 2560 x 1080 through DisplayPort and HDMI, with full-
screen support or lower resolutions, supporting an extremely high refresh
rate of 144 Hz (160 Hz with overclock).
• Nvidia G-Sync-enabled monitor with a rapid response time of 4 ms.
• Color gamut of 99% sRGB.
• Tilt, swivel, and height adjustment capabilities.
• Removable stand and Video Electronics Standards Association (VESA™)
100 mm mounting holes for flexible mounting solutions.
• Digital connectivity with DisplayPort and HDMI.
• Equipped with one USB upstream port and four USB downstream ports.
• Plug and play capability if supported by your system.
• On-Screen Display (OSD) adjustments for ease of set-up and screen
optimization.
• AW3418DW and AW3418HW offer six preset modes including FPS (First-
Person Shooter), RTS (Real-Time Strategy), RPG (Role-Playing Game) and
three customizable game modes for user's own preference.
In addition, key enhanced gaming features such as Timer, Frame Rate and
Display Alignment are provided to help improve gamer's performance and
provide best-in game advantage.
• Software and documentation media includes an Information File (INF),
Image Color Matching File (ICM), and product documentation.
• 0.5 W standby power when in sleep mode.
• Optimize eye comfort with a flicker-free screen.
WARNING: The possible long-term effects of blue light emission from
the monitor may cause damage to the eyes, including eye fatigue, digital
eye strain, and so on. ComfortView feature is designed to reduce the
amount of blue light emitted from the monitor to optimize eye comfort.
About your monitor | 9
Back view
Back view with monitor stand
Label Description Use
1VESA mounting holes (100 mm
x 100 mm - behind attached
VESA Cover)
Wall mount monitor using VESA-
compatible wall mount kit (100 mm x
100 mm).
2Lighting dock When the stand riser is attached to the
monitor, the dock supplies power to
the light on the stand.
3Regulatory label Lists the regulatory approvals.
4Stand release button Releases stand from the monitor.
5Barcode serial number label Refer to this label if you need to
contact Dell for technical support.
6Cable-management slots
(on the left and right sides of
the stand)
Use to organize cables by inserting
them through the slots.
10 | About your monitor
Rear and bottom view
Rear and bottom view without monitor stand
Label Description Use
1Power connector Connect the power cable (shipped with your
monitor).
2Line-out port Connect your speakers.
NOTE: This port does not support
headphones.
3DisplayPort Connect your computer with DisplayPort-
DisplayPort or Mini-DisplayPort-DisplayPort
cable (shipped with your monitor).
4HDMI port Connect your computer with HDMI cable.
5USB upstream port Connect the USB cable (shipped with your
monitor) to this port and your computer to
enable the USB ports on your monitor.
6, 9 USB 3.0 ports (3) Connect your USB device.
NOTE: To use these ports, you must connect
the USB cable (shipped with your monitor) to
the USB-upstream port on the monitor and to
your computer.
7USB port with
Power Charging
Connect to charge your USB device.
About your monitor | 11
Monitor specifications
Flat panel specifications
8Headphone port Connect a headphone or speakers.
10 Downlights When the monitor is completely set up (see
Attaching the stand and Connecting the
computer), tap the touch sensor to turn the
downlights on or off.
NOTE: The factory setting is on. To change
the default settings, see AlienFX Lighting.
Model AW3418DW AW3418HW
Screen type Active matrix - TFT LCD
Panel technology In-Plane Switching Type
Aspect ratio 21:9
Viewable image
Diagonal
Width (active area)
Height (active area)
Total area
867.2 mm (34.14 inches)
799.80 mm (31.49 inches)
334.80 mm (13.18 inches)
267773.04 mm2 (415.01
inch2)
867.0 mm (34.13 inches)
799.80 mm (31.49 inches)
334.80 mm (13.18 inches)
267771.43 mm2 (415.01
inch2)
Pixel pitch 0.2325 mm x 0.2325 mm 0.31 mm x 0.31 mm
Pixel per inch (PPI) 109 81.9
12 | About your monitor
Viewing angle 178° (vertical) typical
178° (horizontal) typical
Luminance output 300 cd/m² (typical)
Contrast ratio 1000 to 1 (typical)
Faceplate coating Anti-Glare with 3H hardness
Backlight LED edgelight system
Response time 4 ms gray-to-gray
Curvature 1900R (typical) 3800R (typical)
Color depth 16.77 million colors
Color gamut sRGB 99%, CIE1931 (73%)
and CIE 1976 (82%)
sRGB 99%, CIE1931
(74%) and CIE 1976 (81%)
Built-in devices • USB 3.0 super-speed hub (with one USB 3.0
upstream port)
• Four USB 3.0 downstream ports (including one port
which supports power-charging)
Ports and connectors • One DisplayPort version 1.2
• One HDMI port version 1.4
• One USB 3.0 Upstream port (rear)
• Two USB 3.0 Downstream ports (rear)
• Two USB 3.0 Downstream ports (bottom)
• One Headphone port (bottom)
• One Audio line-out port (rear)
Border width (edge of
monitor to active area)
10.45 mm (Top)
9.77 mm (Left/Right)
18.43 mm (Bottom)
7.9 mm (Top)
7.02 mm (Left/Right)
25.58 mm (Bottom)
Adjustability
Height adjustable stand
Tilt
Swivel
0 to 130 mm
-5° to 25°
-20° to 20°
About your monitor | 13
Resolution specifications
Horizontal scan range 73 kHz to 151 kHz
(automatic)
66 kHz to 166 kHz
(automatic)
Vertical scan range 30 Hz to 100 Hz
(automatic)
120 Hz (with overclock)
30 Hz to 144 Hz
(automatic)
160 Hz (with overclock)
Maximum preset resolution 3440 x 1440 at 120 Hz
(with overclock)
2560 x 1080 at 160 Hz
(with overclock)
Supported video modes
Video display capabilities
(HDMI & DP playback)
480p, 576p, 720p, 1080p, FHD
Preset display modes
HDMI display modes (AW3418DW)
Model AW3418DW AW3418HW
Model AW3418DW/AW3418HW
Display mode Horizontal
frequency
(kHz)
Vertical
frequency
(Hz)
Pixel clock
(MHz)
Sync polarity
(Horizontal/
Vertical)
IBM VGA, 640 x
480p
31.5 60 25.2 -/-
VESA, 720 x 480p 29.83 60 26.25 +/-
VESA, 720 x 576p 29.55 50 26 +/-
VESA, 800 x 600p 37.88 60 40 +/+
VESA, 1024 x 768p 48.36 60 65 -/-
HDTV, 1280 x 720p 37.5 50 74.25 +/+
HDTV, 1280 x 720p 45 60 74.25 +/+
HDTV, 1920 x
1080p
56.25 50 148.5 -/+
14 | About your monitor
HDMI display modes (AW3418HW)
DP Display Modes (AW3418DW)
HDTV, 1920 x
1080p
67.5 60 148.5 +/+
3440 x 1440 @
50Hz
73.7 50 265.25 +/-
Display mode Horizontal
frequency
(kHz)
Vertical
frequency
(Hz)
Pixel clock
(MHz)
Sync polarity
(Horizontal/
Vertical)
IBM VGA, 640 x
480p
31.5 60 25.2 -/-
VESA, 720 x 480p 29.83 60 26.25 +/-
VESA, 720 x 576p 29.55 50 26 +/-
VESA, 800 x 600p 37.88 60 40 +/+
VESA, 1024 x 768p 48.36 60 65 -/-
HDTV, 1280 x 720p 37.5 50 74.25 +/+
HDTV, 1280 x 720p 45 60 74.25 +/+
HDTV, 1920 x
1080p
56.25 50 148.5 -/+
HDTV, 1920 x
1080p
67.5 60 148.5 +/+
2560 x 1080 @
60Hz
66.64 60 181.25 +/-
Display mode Horizontal
frequency
(kHz)
Vertical
frequency
(Hz)
Pixel clock
(MHz)
Sync polarity
(Horizontal/
Vertical)
VESA, 640 x 480 31.5 60 25.2 -/-
VESA, 800 x 600 37.88 60 40 +/+
VESA, 1024 x 768 48.36 60 65 -/-
3440 x 1440@60Hz 88.8 60 319.75 +/-
3440 x 1440@50Hz 73.7 50 265.25 +/-
3440 x 1440@85Hz 127.4 85 458.5 +/-
About your monitor | 15
DP display modes (AW3418HW)
NOTE: This monitor supports NVIDIA G-Sync. For information about the
graphic cards that support NVIDIA G-SYNC feature, go to
www.geforce.com.
3440 x
1440@100Hz
151 100 531.52 +/-
3440 x
1440@105Hz
159 105 559.57 +/-
3440 x
1440@110Hz
166.9 110 587.38 +/-
3440 x
1440@115Hz
172.5 115 607.2 +/+
3440 x
1440@120Hz
180 120 633.6 +/+
Display mode Horizontal
frequency
(kHz)
Vertical
frequency
(Hz)
Pixel clock
(MHz)
Sync polarity
(Horizontal/
Vertical)
VESA, 640 x 480 31.5 60 25.2 -/-
VESA, 800 x 600 37.88 60 40 +/+
VESA, 1024 x 768 48.36 60 65 -/-
2560 x 1080@60Hz 66.6 60 181.25 +/-
2560 x 1080@85Hz 95.5 85 259.75 +/-
2560 x
1080@100Hz
113.2 100 308 +/-
2560 x
1080@120Hz
137.2 120 373.25 +/-
2560 x
1080@144Hz
166.5 144 453 +/-
2560 x
1080@150Hz
174.1 150 473.5 +/-
2560 x
1080@155Hz
180.2 155 490.25 +/-
2560 x
1080@160Hz
186.5 160 507.25 +/-
16 | About your monitor
Electrical specifications
Video input signals • HDMI 1.4, 600 mV for each differential line, 100
ohm input impedance per differential pair
• DisplayPort 1.2, 600 mV for each differential line,
100 ohm input impedance per differential pair
AC input voltage/
frequency/current
100 VAC to 240 VAC /
50 Hz or 60 Hz + 3 Hz /
1.8 A (typical)
100 VAC to 240 VAC /
50 Hz or 60 Hz + 3 Hz /
1.5 A (typical)
Inrush current • 120 V: 30 A (Max.) at
0 °C (cold start)
• 220 V: 60 A (Max.) at
0 °C (cold start)
• 120 V: 30 A (Max.) at
0 °C (cold start)
• 220 V: 60 A (Max.) at
0 °C (cold start)
Physical characteristics
Model AW3418DW AW3418HW
Model AW3418DW AW3418HW
Signal cable type • Digital: HDMI, 19 pins (cable not included)
• Digital: DisplayPort, 20 pins
• Universal Serial Bus: USB, 9 pins
Dimensions (with stand)
Height (extended) 560.89 mm
(22.08 inches)
563.15 mm
(22.17 inches)
Height (compressed) 442.44 mm
(17.42 inches)
442.44 mm
(17.42 inches)
Width 813.45 mm
(32.03 inches)
813.83 mm
(32.04 inches)
Depth 319.09 mm
(12.56 inches)
319.09 mm
(12.56 inches)
Dimensions (without stand)
Height 363.68 mm
(14.32 inches)
368.28 mm
(14.50 inches)
Width 813.45 mm
(32.03 inches)
813.83 mm
(32.04 inches)
About your monitor | 17
Environmental characteristics
Depth 121.37 mm
(4.78 inches)
95.15 mm
(3.74 inches)
Stand dimensions
Height (extended) 448.95 mm (17.68 inches)
Height (compressed) 442.44 mm (17.42 inches)
Width 559.40 mm (22.02 inches)
Depth 319.09 mm (12.56 inches)
Weight
Weight with packaging 19.28 kg (42.49 lb) 18.89 kg (41.64 lb)
Weight with stand assembly
and cables
12.24 kg (26.98 lb) 11.81 kg (26.03 lb)
Weight without stand
assembly (For wall mount or
VESA mount considerations
- no cables)
7.27 kg (16.02 lb) 6.91 kg (15.23 lb)
Weight of stand assembly 4.59 kg (10.12 lb) 4.52 kg (9.96 lb)
Front frame gloss Black Frame - 20 gloss unit (max.)
Model AW3418DW AW3418HW
Compliant standards
• Arsenic-free glass and Mercury-free for the panel only
Temperature
Operating 0 °C to 40 °C (32 °F to 104 °F)
Non-operating •Storage: -20 °C to 60 °C (-4 °F to 140 °F)
•Shipping: -20 °C to 60 °C (-4 °F to 140 °F)
Humidity
Operating 10% to 80% (non-condensing)
Non-operating • Storage: 5% to 90% (non-condensing)
• Shipping: 5% to 90% (non-condensing)
Altitude
Operating 5,000 m (16,404 ft) (maximum)
18 | About your monitor
Power management modes
If you have VESA's DPM™ compliance display card or software installed on your
computer, the monitor can automatically reduce its power consumption when
not in use. This is referred to as Power save mode*. If the computer detects input
from the keyboard, mouse, or other input devices, the monitor automatically
resumes to function. The following table shows the power consumption and
signaling of this automatic power saving feature.
VESA
modes
Horizontal
sync
Vertical
sync
Video Power
indicator
Power
consumption
Normal
operation
Active Active Active Blue 110 W
(maximum)**
60 W (typical)
Active-off
mode
Inactive Inactive Blanked White
(blinking)
Less than 0.5 W
Switch off ---Off Less than 0.3 W
AW3418DW
VESA
modes
Horizontal
sync
Vertical
sync
Video Power
indicator
Power
consumption
Normal
operation
Active Active Active Blue 95 W (maximum)**
50 W (typical)
Active-off
mode
Inactive Inactive Blanked White
(blinking)
Less than 0.5 W
Switch off ---Off Less than 0.3 W
AW3418HW
* Zero power consumption in OFF mode can only be achieved by disconnecting
the main cable from the monitor.
** Maximum power consumption with max luminance, and USB active.
Non-operating 12,192 m (40,000 ft) (maximum)
Thermal
dissipation
•375.3 BTU/hour (maximum)
• 204.7 BTU/hour (typical)
• 324.1 BTU/hour (maximum)
•170.6 BTU/hour (typical)
About your monitor | 19
Pin assignments
DisplayPort connector
Pin number 20-pin side of the connected
signal cable
1ML0(p)
2GND
3ML0(n)
4ML1(p)
5GND
6ML1(n)
7ML2(p)
8GND
9ML2(n)
10 ML3(p)
11 GND
12 ML3(n)
13 GND
14 GND
15 AUX(p)
16 GND
17 AUX(n)
18 GND
19 Re-PWR
20 +3.3 V DP_PWR
20 | About your monitor
HDMI connector
Pin number 19-pin side of the connected
signal cable
1TMDS DATA 2+
2TMDS DATA 2 SHIELD
3TMDS DATA 2-
4TMDS DATA 1+
5TMDS DATA 1 SHIELD
6TMDS DATA 1-
7TMDS DATA 0+
8TMDS DATA 0 SHIELD
9TMDS DATA 0-
10 TMDS CLOCK+
11 TMDS CLOCK SHIELD
12 TMDS CLOCK-
13 CEC
14 Reserved (N.C. on device)
15 DDC CLOCK (SCL)
16 DDC DATA (SDA)
17 DDC/CEC Ground
18 +5V POWER
19 HOT PLUG DETECT
Plug and Play capability
You can install the monitor in any Plug and Play-compatible system. The monitor
automatically provides the computer system with its Extended Display
Identification Data (EDID) using Display Data Channel (DDC) protocols so that
the system can configure itself and optimize the monitor settings. Most monitor
installations are automatic; you can select different settings if desired. For more
information about changing the monitor settings, see Operating the monitor.
About your monitor | 21
Universal Serial Bus (USB) interface
This section gives you information about the USB ports that are available on the
monitor.
Transfer speed Data rate Power consumption*
Super-speed 5 Gbps 4.5 W (Max, each port)
High speed 480 Mbps 4.5 W (Max, each port)
Full speed 12 Mbps 4.5 W (Max, each port)
NOTE: This monitor is Super-Speed USB 3.0 compatible.
* Up to 2 A on USB downstream port (port with battery icon) with
battery charging version-compliant devices or normal USB devices.
USB upstream connector
Pin number 9-pin side of the
connector
1VCC
2D-
3D+
4GND
5SSTX-
6SSTX+
7GND
8SSRX-
9SSRX+
22 | About your monitor
USB downstream connector
Pin number 9-pin side of the
connector
1VCC
2D-
3D+
4GND
5SSRX-
6SSRX+
7GND
8SSTX-
9SSTX+
USB ports
• One upstream - rear
• Two downstream - rear
• Two downstream - bottom
• Power charging port - the port with battery icon; supports fast
current charging capability if the device is BC1.2 compatible.
NOTE: USB 3.0 functionality requires a USB 3.0-capable computer.
NOTE: The USB ports on the monitor work only when the monitor is
turned On or in power save mode. If you turn Off the monitor and then
turn it On, the attached peripherals may take a few seconds to resume
normal functionality.
About your monitor | 23
LCD monitor quality and pixel policy
During the LCD Monitor manufacturing process, it is not uncommon for one or
more pixels to become fixed in an unchanging state which are hard to see and
do not affect the display quality or usability. For more information on Dell
Monitor Quality and Pixel Policy, see www.dell.com/support/monitors.
Maintenance guidelines
Cleaning your monitor
CAUTION: Read and follow the Safety instructions before cleaning the
monitor.
WARNING: Before cleaning the monitor, unplug the monitor power
cable from the electrical outlet.
For best practices, follow the instructions in the list below when unpacking,
cleaning, or handling your monitor:
• To clean your anti-static screen, lightly dampen a soft, clean cloth with
water. If possible, use a special screen-cleaning tissue or solution suitable
for the anti-static coating. Do not use benzene, thinner, ammonia, abrasive
cleaners, or compressed air.
• Use a lightly-dampened, warm cloth to clean the monitor. Avoid using
detergent of any kind as some detergents leave a milky film on the monitor.
• If you notice white powder when you unpack your monitor, wipe it off with
a cloth.
• Handle your monitor with care as a darker-colored monitor may get
scratched and show white scuff marks more than a lighter-colored monitor.
• To help maintain the best image quality on your monitor, use a dynamically
changing screen saver and turn off your monitor when not in use.
24 | Setting up the monitor
Setting up the monitor
Attaching the stand
NOTE: The stand is not installed at the factory when shipped.
NOTE: The following instructions are applicable only for attaching the
stand that was shipped with your monitor. If you are attaching a stand
that you purchased from any other source, follow the set up instructions
that were included with the stand.
CAUTION: The steps are important to protect your curved screen. Do
follow the instructions below to finish up the installation.
To attach the monitor stand:
1. After opening the box, remove the foam cushion from the top of the
package.
2. Invert the foam cushion and place it on a flat surface.
Setting up the monitor | 25
3. Gently lift up the monitor by holding it firmly on both sides.
4. Place the monitor on the foam and lift the cover from the monitor.
26 | Setting up the monitor
5. Place the monitor on the foam with the screen facing down.
6. Attach the stand riser till it snaps into place.
Setting up the monitor | 27
7. Connect the necessary cables to the monitor, as shown in the illustration,
and route the cables through the cable-management slot on the stand riser.
a. Power cable
b. DisplayPort cable or Mini-DisplayPort to DisplayPort cable
c. HDMI cable (optional, cable not included)
d. USB upstream cable
e. USB downstream cables (optional, cable not included)
NOTE: Route each cable neatly so that the cables will be organized after
the I/O cover is attached.
WARNING: Do not plug-in power cable to the wall outlet or turn on the
monitor until you are instructed to do so.
8. Slide the I/O cover till it snaps into place.
NOTE: Ensure that the cables are free from obstruction and pass through
the I/O cover and cable-management slot on the stand riser.
28 | Setting up the monitor
Connecting the computer
WARNING: Before you begin any of the procedures in this section,
follow the Safety instructions.
NOTE: Do not connect all cables to the computer at the same time.
To connect your monitor to the computer:
1. Connect the other end of the connected DisplayPort (or Mini-DisplayPort
to DisplayPort), or HDMI cable to your computer.
2. Connect the upstream USB 3.0 port (cable supplied) to an appropriate
USB 3.0 port on your computer. (See Rear and bottom view for details.)
3. Connect the USB 3.0 peripherals to the downstream USB 3.0 ports on the
monitor.
4. Plug the power cables for your computer and monitor into a nearby outlet.
5. Turn On the monitor and the computer.
If your monitor displays an image, installation is complete. If it does not
display an image, see Universal Serial Bus (USB) specific problems.
NOTE: The graphics are used for the purpose of illustration only.
Appearance of the computer may vary.
Setting up the monitor | 29
Removing the monitor stand
NOTE: To prevent scratches on the LCD when removing the stand,
ensure that the monitor is placed on a soft, clean surface.
NOTE: The following instructions are applicable only for attaching the
stand that was shipped with your monitor. If you are attaching a stand
that you purchased from any other source, follow the set up instructions
that were included with the stand.
To remove the stand:
1. Turn off the monitor.
2. Disconnect the cables from the computer.
3. Place the monitor on a soft cloth or cushion.
4. Using your thumbs, apply gentle pressure on the I/O cover and slide it off
from the monitor.
5. Disconnect the cables from the monitor and slide the cables through the
cable-management slot on the stand riser.
30 | Setting up the monitor
6. Press and hold the stand release button.
7. Lift the stand riser up and away from the monitor.
Setting up the monitor | 31
VESA wall mounting (optional)
(Screw dimension: M4 x 10 mm).
Refer to the instructions that come with the VESA-compatible wall mounting kit.
1. Place the monitor panel on a soft cloth or cushion on a stable flat surface.
2. Remove the monitor stand. (See Removing the monitor stand.)
3. Use a Phillips crosshead screwdriver to remove the four screws securing the
plastic cover.
4. Attach the mounting bracket from the wall mounting kit to the monitor.
5. Mount the monitor on the wall. For more information, see the
documentation that shipped with the wall mounting kit.
NOTE: For use only with UL-listed wall mount bracket with minimum
weight or load bearing capacity of 29.1 kg (AW3418DW)/27.6 kg
(AW3418HW).
32 | Operating the monitor
Operating the monitor
Power on the monitor
Press the Power button to turn on the monitor.
Using the front-panel controls
Use the control buttons on the front of the monitor to adjust settings.
The following table describes the front-panel buttons:
Front-panel button Description
1
Shortcut key/
Preset Modes
Use this button to choose from a list of preset
color modes.
2
Shortcut key/
Overclock Refresh
Rate
Use this button to launch the Overclock Refresh
Rate menu.
3
Shortcut key/
Dark Stabilizer
Use this button to launch the Dark Stabilizer
menu.
Operating the monitor | 33
Front-panel button
Use the buttons on the front of the monitor to adjust the image settings.
Front-panel button Description
1Use the Up button to adjust (increase ranges) items in the
OSD menu.
2Use the Down button to adjust (decrease ranges) items in the
OSD menu.
3Use the Select button to confirm your selection.
4Use the Back button to go back to the previous menu.
4
Shortcut key/
Brightness/
Contrast
Use this button to directly access the
Brightness/Contrast menu.
5
Menu
Use the MENU button to launch the On-Screen
Display (OSD). See Accessing the menu
system.
6
Exit
Use this button to exit the OSD main menu.
Up
Down
Select
Back
34 | Operating the monitor
Using the On-Screen Display (OSD) menu
Accessing the menu system
NOTE: If you change the settings and then either proceed to another
menu or exit the OSD menu, the monitor automatically saves those
changes. The changes are also saved if you change the settings and then
wait for the OSD menu to disappear.
1. Press the button to launch the OSD menu and display the main menu.
2. Press the and buttons to move between the setting options. As you
move from one icon to another, the option name is highlighted. See the
following table for a complete list of all the options available for the
monitor.
3. Press the button once to activate the highlighted option.
4. Press the and buttons to select the desired parameter.
5. Press to enter the submenu and then use the directional buttons,
according to the indicators on the menu, to make your changes.
6. Select the button to return to the main menu.
Operating the monitor | 35
Icon Menu and
submenus
Description
Game Use this menu to personalize your visual gameplay experience.
Preset Modes Allows you to choose from a list of preset color modes.
•Standard: Loads the monitor's default color settings. This is
the default preset mode.
•FPS: Loads color settings ideal for First-Person Shooter
games.
•RTS: Loads color settings ideal for Real-Time Strategy
games.
•RPG: Loads color settings ideal for Role-Playing games.
•Game 1/Game 2/Game 3: Allows you to customize the
color settings for your gaming needs.
36 | Operating the monitor
Preset Modes •ComfortView: Decreases the level of blue light emitted
from the screen to make viewing more comfortable for your
eyes.
WARNING: The possible long-term effects of
blue light emission from the monitor may cause
personal injury such as digital eye strain, eye
fatigue and damage to the eyes. Using monitor for
extended periods of time may also cause pain in
parts of body such as neck, arm, back and
shoulder.
To reduce the risk of eye strain and neck/arm/back/
shoulder pain from using the monitor for long periods of
time, we suggest you to:
1. Set the distance of the screen between 20 inches to 28
inches (50cm-70cm) from your eyes.
2. Blink frequently to moisten your eyes or wet your eyes
with water after prolonged usage of the monitor.
3. Take regular and frequent breaks for 20 minutes every
two hours.
4. Look away from your monitor and gaze at a distant
object at 20 feet away for at least 20 seconds during
the breaks.
5. Perform stretches to relieve tension in the neck, arm,
back, and shoulders during the breaks.
•Warm: Increases the color temperature. The screen
appears warmer with a red/yellow tint.
•Cool: Decreases the color temperature. The screen appears
cooler with a blue tint.
•Custom Color: Allows you to manually adjust the color
settings. Press the and buttons to adjust the three
colors (R, G, B) values and create your own preset color
mode.
Operating the monitor | 37
Game Enhance
Mode
The feature offers three available functions to enhance your
gameplay experience.
•Off
Select to disable the functions under Game Enhance Mode.
•Timer
Allows you to disable or enable the timer at the upper left
corner of the display. The timer shows the time elapsed since
the game starts. Select an option from the time-interval list to
measure your target game rate.
•Frame Rate
Selecting On allows you to display the current frames per
second when playing games. The higher the rate, the
smoother the motion appears.
•Display Alignment
Activate the function to help ensure the perfect alignment of
the video contents from multiple displays.
Overclock Allows you to operate the monitor at a higher refresh rate than
specified by the panel specification.
NOTE: This function is only available when using DP
(DisplayPort) input.
NOTE: Overclocking may cause screen flickering. To reduce
such effects, try to setting a lower refresh rate in the
Overclock Refresh Rate menu.
38 | Operating the monitor
Overclock
Refresh Rate
The function increases your displays refresh rate.
Use or to adjust the frequency in 5 Hz increments,
from 105 to 120 Hz (for AW3418DW) or 150 to 160 Hz (for
AW3418HW).
After you specify the refresh rate, the following message
appears to guide you through the process:
NOTE: This function is only available when Overclock is
enabled.
NOTE: Overclocking may cause screen flickering. To reduce
such effects, try to setting a lower refresh rate.
Response Time Allows you to set the Response Time to Normal, Fast or
Super Fast.
Dark Stabilizer The feature improves the visibility in the dark gaming
scenarios. The higher the value (between 0 to 3), the better
visibility in dark area of the display image.
Reset Game Select this option to restore default game settings.
Operating the monitor | 39
Brightness/
Contrast
Use this menu to activate Brightness/Contrast adjustment.
Brightness Brightness adjusts the luminance of the backlight.
Press the button to increase the brightness and press the
button to decrease the brightness (min. 0 / max. 100).
Contrast Adjust the Brightness first, and then adjust the Contrast only
if further adjustment is necessary.
Press the button to increase the contrast and press the
button to decrease the contrast (min. 0 / max. 100).
The Contrast function adjusts the degree of difference
between darkness and lightness on the monitor screen.
40 | Operating the monitor
Input Source Use the Input Source menu to select between the different
video signals that may be connected to your monitor.
HDMI Select the HDMI input when you are using the HDMI
connector.
DP Select the DP input when you are using the DisplayPort (DP)
connector.
Operating the monitor | 41
AlienFX
Lighting
Use this menu to adjust the Alienware logo lighting, Triad
lights on the back and stand of the monitor, downlights on the
bottom of the monitor, and the power button.
Before making any adjustments, select any or all of these 4
zones from the submenus. The illustration below indicates the
lighting zones.
42 | Operating the monitor
All Zones To specify an LED lighting color for the selected area, select
On and press the button to highlight the Custom Color
option.
Then make a selection from the list of 20 available colors by
using the and buttons.
Zone 1: Back
Zone 2: Stand
Zone 3:
Downlights
Zone 4: Power
Button
Operating the monitor | 43
The following table depicts the color number and the RGB
codes used for the 20 LED colors.
1 0 0 0
2 100 0 240
3 144 0 240
4 240 0 240
5 240 0 176
6 240 0 112
7 240 0 0
8 240 80 0
9 240 128 0
10 240 224 0
11 120 240 0
12 160 240 0
13 100 245 35
14 0 240 0
15 0 240 85
16 70 240 145
17 0 240 240
18 0 160 240
19 0 96 240
20 0 0 240
No. RGB
To turn off the AlienFX lights, select Off.
NOTE: These functions are only available when Spectrum is
disabled.
44 | Operating the monitor
Spectrum When you select On, the AlienFX lights of 4 zones glow and
change colors in sequence of spectrum: red, orange, yellow,
green, blue, indigo, and violet.
NOTE: When the function is On, the functions above are
deactivated.
Reset AlienFX
Lighting
Select this option to restore default lighting settings.
Audio
Volume Allows you to set the volume level of headphone output.
Use or to adjust the volume level from 0 to 100.
Reset Audio Select this option to restore default audio settings.
Operating the monitor | 45
Menu Select this option to adjust the settings of the OSD, such as,
the languages of the OSD, the amount of time the menu
remains on screen, and so on.
Language Set the OSD display to one of the eight languages (English,
Spanish, French, German, Brazilian Portuguese, Russian,
Simplified Chinese, or Japanese).
Transparency Select this option to change the menu transparency by
pressing the and buttons (min. 0 / max. 100).
Timer Sets the length of time the OSD will remain active after the
last time you pressed a button.
Use or to adjust the slider in 1 second increments, from
5 to 60 seconds.
Reset Menu Reset all OSD settings to the factory preset values.
46 | Operating the monitor
Personalize
Shortcut Key 1 Allows you to choose a feature from Preset Modes,
Overclock Refresh Rate, Dark Stabilizer, Brightness/
Contrast, Game Enhance Mode, Input Source, or Volume
and set it as a shortcut key.
Shortcut Key 2
Shortcut Key 3
Shortcut Key 4
Reset
Personalization
Restores shortcut keys to factory defaults.
Others
Display Info Displays the monitor's current settings.
Power Saving The default setting is On, letting the monitor go to sleep as the
system sleeps. Selecting Off may prevent the monitor from
going into deep sleep and being unable to wake up.
NOTE: Pressing any button (except the Power button) on the
front panel of the monitor may also wake up the monitor after
it goes into deep sleep.
Factory Reset Reset all settings to the factory preset values.
Operating the monitor | 47
OSD warning message
When the monitor enters the Power Saving mode, the following message
appears:
See Troubleshooting for more information.
Setting the maximum resolution
To set the maximum resolution for the monitor:
In Windows 7, Windows 8, and Windows 8.1:
1. For Windows 8 and Windows 8.1 only, select the Desktop tile to switch to
classic desktop.
2. Right-click on the desktop and click Screen Resolution.
3. Click the Dropdown list of the Screen Resolution and select 3440 x 1440
(for AW3418DW) or 2560 x 1080 (for AW3418HW).
4. Click OK.
In Windows 10:
1. Right-click on the desktop and click Display settings.
2. Click Advanced display settings.
3. Click the dropdown list of Resolution and select 3440 x 1440 (for
AW3418DW) or 2560 x 1080 (for AW3418HW).
4. Click Apply.
If you do not see 3440 x 1440 or 2560 x 1080 as an option, you may need to
update your graphics driver. Depending on your computer, complete one of the
following procedures:
If you have a Dell desktop or a laptop:
•Go to www.dell.com/support, enter your service tag, and download the
latest driver for your graphics card.
48 | Operating the monitor
If you are using a non-Dell computer (laptop or desktop):
• Go to the support site for your computer and download the latest graphic
drivers.
• Go to your graphics card website and download the latest graphic drivers.
Using the tilt, swivel, and vertical extension
NOTE: The following instructions are applicable only for attaching the
stand that was shipped with your monitor. If you are attaching a stand
that you purchased from any other source, follow the set up instructions
that were included with the stand.
Tilt, swivel
With the stand attached to the monitor, you can tilt and swivel the monitor for
the most comfortable viewing angle.
NOTE: The stand is not installed at the factory when shipped.
Operating the monitor | 49
Vertical extension
NOTE: The stand extends vertically up to 130 mm. The figure below
illustrates how to extend the stand vertically.
50 | Troubleshooting
Troubleshooting
WARNING: Before you begin any of the procedures in this section,
follow the Safety instructions.
Self-test
Your monitor provides a self-test feature that allows you to check whether your
monitor is functioning properly. If your monitor and computer are properly
connected but the monitor screen remains dark, run the monitor self-test by
performing the following steps:
1. Turn off both your computer and the monitor.
2. Unplug the video cable from the back of the computer. To ensure proper
Self-Test operation, remove all digital cables from the back of computer.
3. Turn on the monitor.
NOTE: A dialog box should appear on-screen (against a black
background), if the monitor cannot sense a video signal and is working
correctly. While in self-test mode, the power LED blinks white.
NOTE: This box also appears during normal system operation, if the video
cable is disconnected or damaged.
4. Turn Off your monitor and reconnect the video cable; then turn On both
your computer and the monitor.
If your monitor screen remains blank after you use the previous procedure, check
your video controller and computer, because your monitor is functioning
properly.
Troubleshooting | 51
Built-in diagnostics
Your monitor has a built-in diagnostic tool that helps you determine if the screen
abnormality you are experiencing is an inherent problem with your monitor, or
with your computer and video card.
NOTE: You can run the built-in diagnostics only when the video cable is
unplugged and the monitor is in self-test mode.
To run the built-in diagnostics:
1. Ensure that the screen is clean (no dust particles on the surface of the
screen).
2. Unplug the video cable(s) from the back of the computer or monitor. The
monitor then goes into the self-test mode.
3. Press and hold Button 3 for 5 seconds. A gray screen appears.
4. Carefully inspect the screen for abnormalities.
5. Press Button 3 again. The color of the screen changes to red.
6. Inspect the display for any abnormalities.
7. Repeat steps 5 and 6 to inspect the display in green, blue, black, and white
screens.
The test is complete when the white screen appears. To exit, press Button 3
again.
If you do not detect any screen abnormalities upon using the built-in diagnostic
tool, the monitor is functioning properly. Check the video card and computer.
52 | Troubleshooting
Common problems
The following table contains general information about common monitor
problems you might encounter and the possible solutions:
Common
symptoms
What you
experience
Possible solutions
No Video/
Power LED off
No picture • Ensure that the video cable connecting the
monitor and the computer is properly connected
and secure.
• Verify that the power outlet is functioning
properly using any other electrical equipment.
• Ensure that the power button is depressed fully.
• Ensure that the correct input source is selected in
the Input Source menu.
No Video/
Power LED on
No picture or no
brightness
• Increase brightness & contrast controls via OSD.
• Perform monitor self-test feature check.
• Check for bent or broken pins in the video cable
connector.
• Run the built-in diagnostics.
• Ensure that the correct input source is selected in
the Input Source menu.
Poor Focus Picture is fuzzy,
blurry, or
ghosting
• Eliminate video extension cables.
• Reset the monitor to factory settings.
• Change the video resolution to the correct
aspect ratio.
Shaky/Jittery
Video
Wavy picture or
fine movement
• Reset the monitor to factory settings.
• Check environmental factors.
• Relocate the monitor and test in another room.
Missing Pixels LCD screen has
spots
• Cycle power On-Off.
• Pixel that is permanently Off is a natural defect
that can occur in LCD technology.
• For more information on Dell Monitor Quality
and Pixel Policy, see Dell support site:
www.dell.com/support/monitors.
Stuck-on Pixels LCD screen has
bright spots
• Cycle power On-Off.
• Pixel that is permanently off is a natural defect
that can occur in LCD technology.
• For more information on Dell Monitor Quality
and Pixel Policy, see Dell support site:
www.dell.com/support/monitors.
Troubleshooting | 53
Brightness
Problems
Picture too dim
or too bright
• Reset the monitor to factory settings.
• Adjust brightness & contrast controls via OSD.
Geometric
Distortion
Screen not
centered
correctly
• Reset the monitor to factory settings.
Horizontal/
Vertical Lines
Screen has one
or more lines
• Reset the monitor to factory settings.
• Perform monitor self-test feature check and
determine if these lines are also in self-test mode.
• Check for bent or broken pins in the video cable
connector.
• Run the built-in diagnostics.
Synchronization
Problems
Screen is
scrambled or
appears torn
• Reset the monitor to factory settings.
• Perform monitor self-test feature check to
determine if the scrambled screen appears in
self-test mode.
• Check for bent or broken pins in the video cable
connector.
• Restart the computer in the safe mode.
Safety Related
Issues
Visible signs of
smoke or sparks
• Do not perform any troubleshooting steps.
• Contact Dell immediately.
Intermittent
Problems
Monitor
malfunctions on
& off
• Ensure that the video cable connecting the
monitor to the computer is connected properly
and is secure.
• Reset the monitor to factory settings.
• Perform monitor self-test feature check to
determine if the intermittent problem occurs in
self-test mode.
Missing Color Picture missing
color
• Perform monitor self-test feature check.
• Ensure that the video cable connecting the
monitor to the computer is connected properly
and is secure.
• Check for bent or broken pins in the video cable
connector.
54 | Troubleshooting
Product specific problems
Specific
symptoms
What you
experience
Possible solutions
Screen image is
too small
Image is
centered on
screen, but does
not fill entire
viewing area
• Reset the monitor to factory settings.
Cannot adjust
the monitor with
the buttons on
the front panel
OSD does not
appear on the
screen
• Turn Off the monitor, unplug the power cord,
plug it back, and then turn On the monitor.
No Input Signal
when user
controls are
pressed
No picture, the
LED light is blue
• Check the signal source. Ensure the computer is
not in the power saving mode by moving the
mouse or pressing any key on the keyboard.
• Check whether the signal cable is plugged in
properly. Re-plug the signal cable if necessary.
• Reset the computer or video player.
The picture does
not fill the entire
screen
The picture
cannot fill the
height or width
of the screen
• Due to different video formats (aspect ratio) of
DVDs, the monitor may display in full screen.
• Run the built-in diagnostics.
Wrong Color Picture color not
good
• Change the settings of the Preset Modes in the
Game menu OSD depending on the application.
• Adjust R/G/B value under Custom Color in
Game menu OSD.
• Run the built-in diagnostics.
Image retention
from a static
image left on the
monitor for a
long period of
time
Faint shadow
from the static
image displayed
appears on the
screen
• Use the Power Management feature to turn off
the monitor at all times when not in use (for more
information, see Power management modes).
• Alternatively, use a dynamically changing
screensaver.
Troubleshooting | 55
Universal Serial Bus (USB) specific problems
Specific
symptoms
What you
experience
Possible solutions
USB interface is
not working
USB peripherals
are not working
• Check that your monitor is turned On.
• Reconnect the upstream cable to your computer.
• Reconnect the USB peripherals (downstream
connector).
• Switch Off and then turn On the monitor again.
• Reboot the computer.
• Some USB devices like external portable HDD
require higher electric current; connect the
device directly to the computer system.
High Speed USB
3.0 interface is
slow
High Speed USB
3.0 peripherals
working slowly
or not working at
all
• Check that your computer is USB 3.0-capable.
• Some computers have USB 3.0, USB 2.0, and
USB 1.1 ports. Ensure that the correct USB port is
used.
• Reconnect the upstream cable to your computer.
• Reconnect the USB peripherals (downstream
connector).
• Reboot the computer.
Wireless USB
peripherals stop
working when a
USB 3.0 device
is plugged in
Wireless USB
peripherals
responding
slowly or only
working as the
distance
between itself
and its receiver
decreases
• Increase the distance between the USB 3.0
peripherals and the wireless USB receiver.
• Position your wireless USB receiver as close as
possible to the wireless USB peripherals.
• Use a USB-extender cable to position the
wireless USB receiver as far away as possible
from the USB 3.0 port.
56 | Appendix
Appendix
WARNING: Safety instructions
WARNING: Use of controls, adjustments, or procedures other than those
specified in this documentation may result in exposure to shock, electrical
hazards, and/or mechanical hazards.
For information on safety instructions, see the Safety, Environmental, and
Regulatory Information (SERI).
FCC notices (U.S. only) and other regulatory information
For FCC notices and other regulatory information, see the regulatory
compliance website located at www.dell.com/regulatory_compliance.
Contact Dell
For customers in the United States, call 800-WWW-DELL (800-999-
3355).
NOTE: If you do not have an active Internet connection, you can find
contact information on your purchase invoice, packing slip, bill, or Dell
product catalog.
Dell provides several online and telephone-based support and service
options. Availability varies by country and product, and some services may
not be available in your area.
• Online technical assistance — www.dell.com/support/monitors
• Contacting Dell — www.dell.com/contactdell