Table of Contents
- Alienware m15 R4 Service Manual
- Working inside your computer
- Removing and installing components
- Recommended tools
- Screw list
- Major components of Alienware m15 R4
- Base cover
- Battery
- M.2 solid-state drive
- M.2 2230 WWAN/solid-state drive
- Rear-I/O cover
- Display assembly
- Speakers
- Touchpad
- Keyboard-controller board
- Right I/O-board
- System board
- Left I/O-board
- Fan and heat-sink assembly
- Power-adapter port
- Power-button assembly
- Keyboard
- Palmrest
- Drivers and downloads
- System setup
- Troubleshooting
- Getting help and contacting Alienware
Alienware m15 R4 User Manual
Displayed below is the user manual for m15 R4 by Alienware which is a product in the Notebooks category. This manual has pages.
Related Manuals
Alienware m15 R4
Service Manual
Regulatory Model: P87F
Regulatory Type: P87F003
February 2021
Rev. A01
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other
trademarks may be trademarks of their respective owners.
Contents
Chapter 1: Working inside your computer..............................................................................................6
Before working inside your computer.................................................................................................................................6
Safety instructions.................................................................................................................................................................6
Electrostatic discharge—ESD protection............................................................................................................................7
ESD field service kit .............................................................................................................................................................7
Transporting sensitive components......................................................................................................................................8
After working inside your computer....................................................................................................................................8
Chapter 2: Removing and installing components....................................................................................9
Recommended tools.............................................................................................................................................................9
Screw list............................................................................................................................................................................... 9
Major components of Alienware m15 R4.......................................................................................................................... 10
Base cover........................................................................................................................................................................... 12
Removing the base cover.............................................................................................................................................. 12
Installing the base cover................................................................................................................................................15
Battery................................................................................................................................................................................. 17
Lithium-ion battery precautions....................................................................................................................................17
Removing the battery....................................................................................................................................................17
Installing the battery......................................................................................................................................................18
M.2 solid-state drive...........................................................................................................................................................19
Removing the M.2 2230 solid-state drive................................................................................................................... 19
Installing the M.2 2230 solid-state drive..................................................................................................................... 21
Removing the M.2 2280 solid-state drive...................................................................................................................24
Installing the M.2 2280 solid-state drive.................................................................................................................... 25
M.2 2230 WWAN/solid-state drive................................................................................................................................ 27
Removing the M.2 2230 WWAN/solid-state drive...................................................................................................27
Installing the M.2 2230 WWAN/solid-state drive.....................................................................................................27
Rear-I/O cover...................................................................................................................................................................28
Removing the rear I/O-cover...................................................................................................................................... 28
Installing the rear I/O-cover........................................................................................................................................ 30
Display assembly.................................................................................................................................................................32
Removing the display assembly....................................................................................................................................32
Installing the display assembly......................................................................................................................................34
Speakers..............................................................................................................................................................................37
Removing the speakers................................................................................................................................................. 37
Installing the speakers...................................................................................................................................................38
Touchpad............................................................................................................................................................................ 39
Removing the touchpad............................................................................................................................................... 39
Installing the touchpad.................................................................................................................................................40
Keyboard-controller board................................................................................................................................................ 41
Removing the keyboard-controller board................................................................................................................... 41
Installing the keyboard-controller board.................................................................................................................... 42
Right I/O-board.................................................................................................................................................................43
Removing the right I/O-board.................................................................................................................................... 43
Installing the right I/O-board......................................................................................................................................44
3
System board......................................................................................................................................................................46
Removing the system board......................................................................................................................................... 46
Installing the system board........................................................................................................................................... 48
Left I/O-board................................................................................................................................................................... 51
Removing the left I/O-board.......................................................................................................................................51
Installing the left I/O-board........................................................................................................................................ 52
Fan and heat-sink assembly............................................................................................................................................... 53
Removing the fan and heat-sink assembly...................................................................................................................53
Installing the fan and heat-sink assembly.................................................................................................................... 55
Power-adapter port........................................................................................................................................................... 57
Removing the power-adapter port..............................................................................................................................57
Installing the power-adapter port................................................................................................................................58
Power-button assembly..................................................................................................................................................... 59
Removing the power-button assembly........................................................................................................................59
Installing the power-button assembly......................................................................................................................... 60
Keyboard.............................................................................................................................................................................61
Removing the keyboard................................................................................................................................................61
Installing the keyboard................................................................................................................................................. 63
Removing the mechanical keyboard............................................................................................................................65
Installing the mechanical keyboard..............................................................................................................................67
Palmrest.............................................................................................................................................................................. 70
Removing the palmrest................................................................................................................................................. 70
Installing the palmrest....................................................................................................................................................71
Chapter 3: Drivers and downloads........................................................................................................ 72
Chapter 4: System setup........................................................................................................................ 73
Entering BIOS setup program............................................................................................................................................73
Navigation keys.................................................................................................................................................................. 73
One time boot menu...........................................................................................................................................................73
System setup options..........................................................................................................................................................74
Main............................................................................................................................................................................... 74
Advanced...................................................................................................................................................................... 74
Security..........................................................................................................................................................................76
Secure boot................................................................................................................................................................... 78
Secure boot................................................................................................................................................................... 79
Updating the BIOS in Windows ....................................................................................................................................... 79
Updating BIOS on systems with BitLocker enabled................................................................................................... 80
Updating your system BIOS using a USB flash drive.................................................................................................. 80
Flashing the BIOS from the F12 One-Time boot menu.....................................................................................................81
System and setup password............................................................................................................................................... 82
Assigning a system setup password..............................................................................................................................82
Deleting or changing an existing system setup password...........................................................................................82
Clearing CMOS settings............................................................................................................................................... 83
Clearing BIOS (System Setup) and System passwords............................................................................................... 83
Chapter 5: Troubleshooting...................................................................................................................84
System-diagnostic lights.................................................................................................................................................... 84
Flashing BIOS (USB key)................................................................................................................................................... 85
4
Flashing the BIOS...............................................................................................................................................................85
Backup media and recovery options.................................................................................................................................85
WiFi power cycle................................................................................................................................................................86
Drain residual flea power (perform hard reset)................................................................................................................86
Chapter 6: Getting help and contacting Alienware............................................................................. 87
5
Working inside your computer
Before working inside your computer
About this task
NOTE: The images in this document may differ from your computer depending on the configuration you ordered.
Steps
1. Save and close all open files and exit all open applications.
2. Shut down your computer. Click Start > Power > Shut down.
NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down
instructions.
3. Disconnect your computer and all attached devices from their electrical outlets.
4. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.
CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the cable from
the network device.
5. Remove any media card and optical disc from your computer, if applicable.
Safety instructions
Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless
otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped with your
computer.
WARNING: Before working inside your computer, read the safety information that is shipped with your computer. For
more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
WARNING: Disconnect your computer from all power sources before opening the computer cover or panels. After you
finish working inside the computer, replace all covers, panels, and screws before connecting your computer to an electrical
outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is flat, dry, and clean.
CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching the pins and the
contacts.
CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance
team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions
that is shipped with the product or at www.dell.com/regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such
as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate static
electricity which could harm internal components.
CAUTION: When you disconnect a cable, pull it by its connector or its pull tab, not the cable itself. Some cables have
connectors with locking tabs or thumbscrews that you must disengage before disconnecting the cable. When disconnecting
cables, keep them evenly aligned to avoid bending the connector pins. When connecting cables, ensure that the ports and
the connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
6
NOTE: The color of your computer and certain components may appear differently than shown in this document.
Electrostatic discharge—ESD protection
ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards, processors,
memory DIMMs, and system boards. Very slight charges can damage circuits in ways that may not be obvious, such as intermittent
problems or a shortened product life span. As the industry pushes for lower power requirements and increased density, ESD
protection is an increasing concern.
Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in
previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.
Two recognized types of ESD damage are catastrophic and intermittent failures.
●Catastrophic – Catastrophic failures represent approximately 20 percent of ESD-related failures. The damage causes an
immediate and complete loss of device functionality. An example of catastrophic failure is a memory DIMM that has received a
static shock and immediately generates a "No POST/No Video" symptom with a beep code emitted for missing or nonfunctional
memory.
●Intermittent – Intermittent failures represent approximately 80 percent of ESD-related failures. The high rate of intermittent
failures means that most of the time when damage occurs, it is not immediately recognizable. The DIMM receives a static shock,
but the tracing is merely weakened and does not immediately produce outward symptoms related to the damage. The weakened
trace may take weeks or months to melt, and in the meantime may cause degradation of memory integrity, intermittent memory
errors, etc.
The more difficult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded") failure.
Perform the following steps to prevent ESD damage:
●Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do not
provide adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on parts with
increased sensitivity to ESD damage.
●Handle all static-sensitive components in a static-safe area. If possible, use anti-static floor pads and workbench pads.
●When unpacking a static-sensitive component from its shipping carton, do not remove the component from the anti-static
packing material until you are ready to install the component. Before unwrapping the anti-static packaging, ensure that you
discharge static electricity from your body.
●Before transporting a static-sensitive component, place it in an anti-static container or packaging.
ESD field service kit
The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main components:
anti-static mat, wrist strap, and bonding wire.
Components of an ESD field service kit
The components of an ESD field service kit are:
●Anti-Static Mat – The anti-static mat is dissipative and parts can be placed on it during service procedures. When using an
anti-static mat, your wrist strap should be snug and the bonding wire should be connected to the mat and to any bare metal on
the system being worked on. Once deployed properly, service parts can be removed from the ESD bag and placed directly on
the mat. ESD-sensitive items are safe in your hand, on the ESD mat, in the system, or inside a bag.
●Wrist Strap and Bonding Wire – The wrist strap and bonding wire can be either directly connected between your wrist and
bare metal on the hardware if the ESD mat is not required, or connected to the anti-static mat to protect hardware that is
temporarily placed on the mat. The physical connection of the wrist strap and bonding wire between your skin, the ESD mat,
and the hardware is known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never use wireless
wrist straps. Always be aware that the internal wires of a wrist strap are prone to damage from normal wear and tear, and must be
checked regularly with a wrist strap tester in order to avoid accidental ESD hardware damage. It is recommended to test the wrist
strap and bonding wire at least once per week.
●ESD Wrist Strap Tester – The wires inside of an ESD strap are prone to damage over time. When using an unmonitored kit, it is a
best practice to regularly test the strap prior to each service call, and at a minimum, test once per week. A wrist strap tester is the
best method for doing this test. If you do not have your own wrist strap tester, check with your regional office to find out if they
have one. To perform the test, plug the wrist-strap's bonding-wire into the tester while it is strapped to your wrist and push the
button to test. A green LED is lit if the test is successful; a red LED is lit and an alarm sounds if the test fails.
7
●Insulator Elements – It is critical to keep ESD sensitive devices, such as plastic heat sink casings, away from internal parts that are
insulators and often highly charged.
●Working Environment – Before deploying the ESD Field Service kit, assess the situation at the customer location. For example,
deploying the kit for a server environment is different than for a desktop or portable environment. Servers are typically installed
in a rack within a data center; desktops or portables are typically placed on office desks or cubicles. Always look for a large open
flat work area that is free of clutter and large enough to deploy the ESD kit with additional space to accommodate the type of
system that is being repaired. The workspace should also be free of insulators that can cause an ESD event. On the work area,
insulators such as Styrofoam and other plastics should always be moved at least 12 inches or 30 centimeters away from sensitive
parts before physically handling any hardware components
●ESD Packaging – All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded bags
are preferred. However, you should always return the damaged part using the same ESD bag and packaging that the new part
arrived in. The ESD bag should be folded over and taped shut and all the same foam packing material should be used in the
original box that the new part arrived in. ESD-sensitive devices should be removed from packaging only at an ESD-protected
work surface, and parts should never be placed on top of the ESD bag because only the inside of the bag is shielded. Always
place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag.
●Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be
returned to Dell, it is critical to place these parts in anti-static bags for safe transport.
ESD protection summary
It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat
at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts
while performing service and that they use anti-static bags for transporting sensitive components.
Transporting sensitive components
When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these
parts in anti-static bags for safe transport.
Lifting equipment
Adhere to the following guidelines when lifting heavy weight equipment:
CAUTION: Do not lift greater than 50 pounds. Always obtain additional resources or use a mechanical lifting device.
1. Get a firm balanced footing. Keep your feet apart for a stable base, and point your toes out.
2. Tighten stomach muscles. Abdominal muscles support your spine when you lift, offsetting the force of the load.
3. Lift with your legs, not your back.
4. Keep the load close. The closer it is to your spine, the less force it exerts on your back.
5. Keep your back upright, whether lifting or setting down the load. Do not add the weight of your body to the load. Avoid twisting
your body and back.
6. Follow the same techniques in reverse to set the load down.
After working inside your computer
About this task
CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.
Steps
1. Replace all screws and ensure that no stray screws remain inside your computer.
2. Connect any external devices, peripherals, or cables you removed before working on your computer.
3. Replace any media cards, discs, or any other parts that you removed before working on your computer.
4. Connect your computer and all attached devices to their electrical outlets.
5. Turn on your computer.
8
Removing and installing components
NOTE: The images in this document may differ from your computer depending on the configuration you ordered.
Recommended tools
The procedures in this document may require the following tools:
●Phillips screwdriver #0
●Plastic scribe
Screw list
NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then
place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is restored when
the component is replaced.
NOTE: Some computers have magnetic surfaces. Ensure that the screws are not left attached to such surfaces when replacing a
component.
NOTE: Screw color may vary with the configuration ordered.
Table 1. Screw list
Component Secured to Screw type Quantity Screw image
Base cover Palm-rest assembly M2.5x5 2
Battery Palm-rest assembly M2x3 4
Battery Palm-rest assembly M2x4 4
M.2 2230 solid-state
drive
M.2 2230 mounting
bracket
M2x2.5 1 per M.2 2230 solid-
state drive
M.2 2230 mounting
bracket
Palm-rest assembly M2x2.5 1 per M.2 2230 solid-
state drive
M.2 2280 solid-state
drive
Palm-rest assembly M2x2.5 1 per M.2 2280 solid-
state drive
M.2 2230 WWAN/
solid-state drive
M.2 2230 thermal shield M2x2.5 1
M.2 2230 thermal shield Left I/O-board M2x2.5 1
Rear I/O-cover Palm-rest assembly M2x4 2
Rear I/O-cover Palm-rest assembly M2.5x5 2
Wireless-card bracket Left I/O-board M2x3 1
9
Table 1. Screw list
Component Secured to Screw type Quantity Screw image
Display assembly Palm-rest assembly M2.5x4 8
Touchpad Palm-rest assembly M2x1.9 4
Keyboard-controller
board
Palm-rest assembly M2x1.9 2
Right I/O-board cable ●System board
●Right I/O-board
M2x3 2
Right I/O-board Palm-rest assembly M2x3 2
M.2 solid-state drive
(SSD) frame
System board M2x4.5 3
Fan and heat-sink
assembly
Palm-rest assembly M2x4.5 2
Fan and heat-sink
assembly
Palm-rest assembly M2x3 3
System board Palm-rest assembly M2x3 5
Left I/O-board Palm-rest assembly M2x3 2
Left I/O-board System board M2x4.5 4
Fan and heat-sink
assembly
System board M2x3 10
Power-adapter port
bracket
Palm-rest assembly M2x3 2
Power-button assembly Palm-rest assembly M2x1.9 3
Keyboard bracket Keyboard M1.2x2.1 12
Keyboard Palmrest M1.2x1.6 19
Mechanical keyboard
bracket
Keyboard M2x2.5 11
Mechanical keyboard
bracket
Keyboard M2x2 2
Mechanical keyboard Palmrest M1.2x2 18
Major components of Alienware m15 R4
The following image shows the major components of Alienware m15 R4.
10
1. Base cover
2. Battery
3. M.2 2280 thermal shield (if applicable)
4. M.2 2280 solid-state drive (if applicable)
5. M.2 2230 solid-state drive (if applicable)
6. M.2 2280 solid-state drive/WWAN (if applicable)
7. Right I/O-board connector
8. Touchpad
9. M.2 mounting frame
10.Right I/O-board
11. Keyboard-controller board
12. Speakers
13. Display assembly
14. Palmrest
15.Left I/O-board
16.System board
11
17. Keyboard
18.Keyboard bracket
19.Fan and heat-sink assembly
20.M.2 2230 thermal shield (if applicable)
21. M.2 2230 mounting bracket (if applicable)
22.Power-button assembly
23.Power-button bracket
24.Power-adapter port
25.Power-adapter port bracket
26.Rear I/O-cover
NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts
are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase
options.
NOTE: Depending on the configuration ordered, some components may not be installed in your computer.
Base cover
Removing the base cover
Prerequisites
1. Follow the procedure in Before working inside your computer.
About this task
NOTE: Before removing the base cover, ensure that there is no micro-SD card installed in the micro-SD card slot on your
computer.
The following image(s) indicate the location of the base cover and provides a visual representation of the removal procedure.
12
13
Steps
1. Remove the two screws (M2.5x5) that secure the base cover to the palm-rest assembly.
14
2. Loosen the six captive screws.
3. Using a plastic scribe, pry the base cover from the bottom left and continue to work on the sides to open the base cover.
4. Lift and slide the base cover off the palm-rest assembly.
5. Disconnect the battery cable from the system board.
6. Peel the tape that secures the battery cable to the battery.
7. Press and hold the power button for five seconds to ground the computer and drain the flea power.
Installing the base cover
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
The following image(s) indicate the location of the base cover and provides a visual representation of the installation procedure.
15
16
Steps
1. Connect the battery cable to the system board.
2. Adhere the tape that secures the battery cable to the battery.
3. Slide the notches on the top of the base cover under the rear I/O-cover and snap the base cover into place on the palm-rest
assembly.
4. Tighten the six captive screws on the base cover.
5. Replace the two screws (M2.5x5) that secure the base cover to the palm-rest assembly.
Next steps
1. Follow the procedure in After working inside your computer.
Battery
Lithium-ion battery precautions
CAUTION:
●Exercise caution when handling Lithium-ion batteries.
●Discharge the battery completely before removing it. Disconnect the AC power adapter from the system and operate
the computer solely on battery power—the battery is fully discharged when the computer no longer turns on when the
power button is pressed.
●Do not crush, drop, mutilate, or penetrate the battery with foreign objects.
●Do not expose the battery to high temperatures, or disassemble battery packs and cells.
●Do not apply pressure to the surface of the battery.
●Do not bend the battery.
●Do not use tools of any kind to pry on or against the battery.
●Ensure any screws during the servicing of this product are not lost or misplaced, to prevent accidental puncture or
damage to the battery and other system components.
●If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or
crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See
www.dell.com/contactdell.
●Always purchase genuine batteries from www.dell.com or authorized Dell partners and resellers.
Removing the battery
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
About this task
CAUTION: This computer is designed without an RTC coin cell-battery. After a service incident where the system battery
is disconnected, when the battery is fully discharged, or when the system is reassembled and turned on, an RTC reset cycle
will occur. When an RTC Reset cycle occurs, the system turns on and off three times. An "Invalid Configuration" error
message is displayed prompting you to enter the BIOS and configure the date and time. The computer starts functioning
normally after setting the date and time.
CAUTION: Removing the battery resets the BIOS setup program’s settings to default. It is recommended that you note the
BIOS setup program’s settings before removing the battery.
The following image(s) indicate the location of the battery and provides a visual representation of the removal procedure.
17
Steps
1. Ensure that the battery cable has been disconnected from the system board.
2. Remove the four screws (M2x4) that secure the battery to the palm-rest assembly.
3. Remove the four screws (M2x3) that secure the battery to the palm-rest assembly.
4. Remove the battery from the palm-rest assembly.
Installing the battery
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
The following image(s) indicate the location of the battery and provides a visual representation of the installation procedure.
18
Steps
1. Place the battery on the palm-rest assembly.
2. Align the screw holes on the batery to the screw holes on the palm-rest assembly.
3. Replace the four screws (M2x4) that secure the battery to the palm-rest assembly.
4. Replace the four screws (M2x3) that secure the battery to the palm-rest assembly.
Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.
M.2 solid-state drive
Removing the M.2 2230 solid-state drive
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
About this task
NOTE: This procedure applies only to computers shipped with a M.2 2230 solid-state drive installed in the following M.2 card
slots:
●M.2 card slot 1
●M.2 card slot 2
The following image(s) indicate the location of the M.2 2230 solid-state drive and provides a visual representation of the removal
procedure.
M.2 2230 solid-state drive in M.2 card slot 1
19
M.2 2230 solid-state drive in M.2 card slot 2
20
Steps
1. Remove the screw (M2x2.5) that secures the M.2 thermal shield to the M.2 2230 mounting bracket.
2. Remove the M.2 2230 thermal shield from the M.2 2230 solid-state drive.
3. Lift and remove the M.2 2230 solid-state drive from the M.2 card slot on the system board.
4. Remove the screw (M2x2.5) that secures the M.2 2230 mounting bracket to the palm-rest assembly.
5. Remove the M.2 2230 mounting bracket from the palm-rest assembly.
Installing the M.2 2230 solid-state drive
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
NOTE: This procedure applies if you are installing a M.2 2230 solid-state drive in the following M.2 card slots:
●M.2 card slot 1
●M.2 card slot 2
21
The following image(s) indicate the location of the M.2 2230 solid-state drive and provides a visual representation of the installation
procedure.
M.2 2230 solid-state drive in M.2 card slot 1
M.2 2230 solid-state drive in M.2 card slot 2
22
Steps
1. Place the M.2 2230 mounting bracket on the palm-rest assembly.
2. Align the screw hole on the M.2 2230 mounting bracket to the screw hole on the palm-rest assembly.
3. Replace the screw (M2x2.5) that secures the M.2 2230 mounting bracket to the palm-rest assembly.
4. Align the notch on the M.2 2230 solid-state drive with the tab on the M.2 card slot on the system board.
5. Slide the M.2 2230 solid-state drive into the M.2 card slot on the system board.
6. Slide the M.2 2230 thermal shield into the slot on the M.2 SSD frame.
7. Align the screw hole on the M.2 2230 thermal shield to the screw hole on the M.2 2230 mounting bracket.
8. Replace the screw (M2x2.5) that secures the M.2 2230 solid-state drive and thermal shield to the M.2 2230 mounting bracket.
Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.
23
Removing the M.2 2280 solid-state drive
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
About this task
NOTE: This procedure applies only to computers shipped with a M.2 2280 solid-state drive installed in the following M.2 card
slots:
●M.2 card slot 1
●M.2 card slot 2
The following image(s) indicate the location of the M.2 2280 solid-state drive and provides a visual representation of the removal
procedure.
M.2 2280 solid-state drive in M.2 card slot 1
M.2 2280 solid-state drive in M.2 card slot 2
24
Steps
1. Remove the screw (M2x2.5) that secures the M.2 2280 thermal shield to the palm-rest assembly.
2. Lift and remove the M.2 2280 thermal shield off the M.2 2280 solid-state drive.
3. Slide and remove the M.2 2280 solid-state drive from the M.2 card slot on the system board.
Installing the M.2 2280 solid-state drive
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
NOTE: This procedure applies if you are installing a M.2 2230 solid-state drive in the following M.2 card slots:
●M.2 card slot 1
●M.2 card slot 2
The following image(s) indicate the location of the M.2 2280 solid-state drive and provides a visual representation of the installation
procedure.
M.2 2280 solid-state drive in M.2 card slot 1
25
M.2 2280 solid-state drive in M.2 card slot 2
Steps
1. Align the notch on the M.2 2280 solid-state drive with the tab on the M.2 card slot on the system board.
2. Slide the M.2 2280 solid-state drive into the M.2 card slot on the system board.
3. Slide the M.2 2280 thermal shield into the slot on the M.2 SSD frame.
4. Align the screw hole on the M.2 2280 thermal shield to the screw hole on the palm-rest assembly.
5. Replace the screw (M2x2.5) that secures the M.2 2280 solid-state drive to the palm-rest assembly.
Next steps
1. Install the base cover.
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2. Follow the procedure in After working inside your computer.
M.2 2230 WWAN/solid-state drive
Removing the M.2 2230 WWAN/solid-state drive
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
About this task
NOTE: This procedure applies only to computers shipped with a M.2 2230 solid-state drive or M.2 2230 WWAN card installed
in M.2 card slot 3.
The following image(s) indicate the location of the M.2 2230 WWAN/solid-state drive and provides a visual representation of the
removal procedure.
Steps
1. Remove the screw (M2x2.5) that secures the M.2 2230 thermal shield to the left I/O-board.
2. Lift and remove the M.2 2230 thermal shield from the left I/O-board.
3. Flip over the M.2 2230 thermal shield.
4. Remove the screw (M2x2.5) that secures the M.2 2230 WWAN/solid-state drive to the M.2 2230 thermal shield.
5. Remove the M.2 2230 WWAN/solid-state drive from the M.2 2230 thermal shield.
Installing the M.2 2230 WWAN/solid-state drive
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
27
About this task
NOTE: This procedure applies if you are installing a M.2 2230 solid-state drive or M.2 2230 WWAN card in M.2 card slot 3.
The following image(s) indicate the location of the M.2 2230 WWAN/solid-state drive and provides a visual representation of the
installation procedure.
Steps
1. Place the M.2 2230 WWAN/solid-state drive on the M.2 2230 thermal shield.
2. Align the screw hole on the M.2 2230 WWAN/solid-state drive to the screw hole on the M.2 2230 thermal shield.
3. Replace the screw (M2x2.5) that secures the M.2 2230 WWAN/solid-state drive to the M.2 2230 thermal shield.
4. Flip over the M.2 2230 thermal shield.
5. Align the notch on the M.2 2230 WWAN/solid-state drive with the tab on the M.2 card slot on the left I/O-board.
6. Slide the M.2 2230 WWAN/solid-state drive into the M.2 card slot on the left I/O-board.
7. Align the screw hole on the M.2 2230 thermal shield with the screw hole on the left I/O-board.
8. Replace the screw (M2x2.5) that secures the M.2 2230 WWAN/solid-state drive and thermal shield to the left I/O-board.
Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.
Rear-I/O cover
Removing the rear I/O-cover
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
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About this task
The following image(s) indicate the location of the rear I/O-cover and provides a visual representation of the removal procedure.
Steps
1. Peel and lift the Mylar covering the system board.
2. Disconnect and peel the Tron-light cable from the system board.
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NOTE: To prevent damaging your computer ensure the Tron-light cable has been disconnected from the system board
before removing the rear I/O-cover.
3. Remove the two screws (M2.5x5) that secure the rear I/O-cover to the palm-rest assembly.
4. Remove the two screws (M2.5x4) that secure the rear I/O-cover to the palm-rest assembly.
5. Firmly grasp the sides of your computer with both hands and push the rubber feet on the rear I/O-cover outwards with your
thumbs to release the rear I/O-cover from the palm-rest assembly.
6. Lift the rear I/O-cover from the palm-rest assembly.
Installing the rear I/O-cover
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
The following image(s) indicate the location of the rear I/O-cover and provides a visual representation of the installation procedure.
30
Steps
1. Push the rear I/O-cover into the palm-rest assembly snapping it into place.
NOTE: To avoiding damaging your computer, ensure the Tron-light cable is not pinched and that the Mylar is pasted on the
system board before snapping the rear I/O-cover into place.
2. Replace the two screws (M2.5x4) that secure the rear I/O-cover to the palm-rest assembly.
3. Replace the two screws (M2.5x5) that secure the rear I/O-cover to the palm-rest assembly.
4. Peel and lift the Mylar from the system board.
5. Connect the Tron-light cable to the system board.
6. Route and adhere the Tron-light cable into place on the system board.
7. Adhere the Mylar into place onto the system board.
Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.
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Display assembly
Removing the display assembly
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the rear I/O-cover.
About this task
NOTE: The display assembly is a Hinge-Up Display (HUD) and cannot be further disassembled. If components within the display
assembly must be replaced, the entire display assembly is to be replaced.
The following image(s) indicate the location of the display assembly and provides a visual representation of the removal procedure.
32
Steps
1. Peel the Mylar covering the system board.
2. Remove the screw (M2x3) that secures the wireless card bracket to the left I/O-board.
3. Lift the wireless card bracket off the left I/O-board.
4. Disconnect the antenna cables from the wireless card.
5. Peel the tapes securing the antenna cables to system board and left fan.
6. Remove the antenna cables from the routing guides on the left fan and system board.
7. Lift the latch and disconnect the display cable from the connector on the system board.
NOTE: Ensure that you disconnect the display cable before disconnecting the G-sensor cable.
8. Disconnect the G-sensor cable from the connector on the system board.
9. Disconnect the Tobii eye tracker cable from the connector on the system board.
NOTE: This step is only applicable to computers shipped with a Tobii eye tracker.
10.Place the computer face up.
11. Remove the following cables from the routing guides on the palm-rest assembly.
●Display cable
●G-sensor cable
●Tobii eye tracker cable (optional)
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●Antenna cables
12. Remove the eight screws (M2.5x4) securing the display assembly to the palm-rest assembly.
13. Lift the display assembly off the palm-rest assembly.
14. After performing the steps above you are left with the display assembly.
Installing the display assembly
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
CAUTION: Place the computer on a soft and clean surface to avoid scratching the display.
NOTE: The display assembly is a Hinge-Up Display (HUD) and cannot be further disassembled. If components within the display
assembly must be replaced, the entire display assembly is to be replaced.
The following image(s) indicate the location of the display assembly and provides a visual representation of the installation
procedure.
34
35
Steps
1. Ensure that the palm-rest assembly is placed face up with the keyboard facing you.
2. Gently place the display assembly on the palm-rest assembly.
NOTE: Ensure that the screw holes on the display hinges are aligned with the screw holes on the palm-rest assembly.
3. Align the screw holes on the display assembly with the screw holes on the palm-rest assembly.
4. Replace the eight screws (M2.5x4) that secure the display assembly to the palm-rest assembly.
5. Route the following cables to the routing guides on the palm-rest assembly.
●Display cable
●G-sensor cable
●Tobii eye tracker cable (optional)
●Antenna cables
6. Place the computer face down.
7. Connect the Tobii eye tracker cable to the connector on the system board.
NOTE: This step is only applicable to computers shipped with a Tobii eye tracker.
8. Connect the G-sensor cable to the connector on the system board.
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NOTE: Ensure that you connect the G-sensor cable before you connect the display cable.
9. Connect the display cable to the connector on the system board and close the latch.
10.Route the antenna cables to the routing guides on the left fan and system board.
11. Adhere the tapes that secure the antenna cables to system board and left fan.
12. Connect the antenna cables to the wireless card.
The following table provides the antenna-cable color scheme for the wireless card supported by your computer.
Table 2. Antenna-cable color scheme
Connectors on the wireless card Antenna-cable color
Main (white triangle) White or Grey
Auxiliary (black triangle) Black or Orange
13. Place the wireless card bracket on the wireless card.
14. Replace the screw (M2x3) that secures the wireless card bracket to the left I/O-board.
15.Adhere the Mylar over the system board.
Next steps
1. Install the rear I/O-cover.
2. Install the base cover.
3. Follow the procedure in After working inside your computer.
Speakers
Removing the speakers
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the battery.
About this task
The following image(s) indicate the location of the speakers and provides a visual representation of the removal procedure.
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Steps
1. Disconnect the speaker cable from the right I/O-board.
2. Lift the right speaker off the palm-rest assembly.
3. Remove the speaker cables from the routing guides on the palm-rest assembly.
4. Lift the left speaker off the palm-rest assembly.
Installing the speakers
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
The following image(s) indicate the location of the speakers and provides a visual representation of the installation procedure.
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Steps
1. Using the alignment posts, place the left speaker on the palm-rest assembly.
NOTE: Ensure that the alignment posts are threaded through the rubber grommets on the speaker.
2. Route the speaker cable through the routing guides on the palm-rest assembly.
3. Using the alignment posts, place the right speaker on the palm-rest assembly.
NOTE: Ensure that the alignment posts are threaded through the rubber grommets on the speaker.
4. Connect the speaker cable to the right I/O-board.
Next steps
1. Install the battery.
2. Install the base cover.
3. Follow the procedure in After working inside your computer.
Touchpad
Removing the touchpad
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the battery.
About this task
The following image(s) indicate the location of the touchpad and provides a visual representation of the removal procedure.
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Steps
1. Open the latch and disconnect the keyboard-controller board-cable from keyboard-controller board.
2. Lift the keyboard-controller board-cable off the palm-rest assembly.
3. Open the latch and disconnect the keyboard cable from the keyboard-controller board.
4. Fold up the keyboard cable.
5. Open the latch and disconnect the touchpad cable from the touchpad.
6. Lift the touchpad cable from the palm-rest assembly.
7. Remove the four (M2x1.9) screws that secure the touchpad to the palm-rest assembly.
8. Lift the touchpad off the palm-rest assembly.
Installing the touchpad
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
The following image(s) indicate the location of the touchpad and provides a visual representation of the installation procedure.
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Steps
1. Place the touchpad into the slot on the palm-rest assembly.
NOTE: Turn the computer over and open the display. Ensure that the touchpad is equally aligned along all four sides.
2. Replace the four (M2x1.9) screws that secure the touchpad to the palm-rest assembly.
3. Connect the touchpad cable to the touchpad and close the latch.
NOTE: This step is only applicable when the touchpad cable is not being replaced.
4. Fold down the keyboard cable.
5. Connect the keyboard cable to the keyboard-controller board and close the latch.
6. Connect the keyboard-controller board cable to the keyboard-controller board and close the latch.
Next steps
1. Install the battery.
2. Install the base cover.
3. Follow the procedure in After working inside your computer.
Keyboard-controller board
Removing the keyboard-controller board
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the battery.
About this task
The following image(s) indicate the location of the keyboard-controller board and provides a visual representation of the removal
procedure.
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Steps
1. Open the latch and disconnect the keyboard-backlight cable from the keyboard-controller board.
2. Open the latch and disconnect the keyboard-controller board cable from the keyboard-controller board.
3. Open the latch and disconnect the keyboard cable from the keyboard-controller board.
4. Remove the two screws (M2x1.9) that secure the keyboard-controller board to the palm-rest assembly.
5. Pull on the securing tab to release the keyboard-controls board from the palm-rest assembly.
6. Using the plastic tab, pry and remove the keyboard-controller board from the palm-rest assembly.
Installing the keyboard-controller board
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
The following image(s) indicate the location of the keyboard-controller board and provides a visual representation of the installation
procedure.
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Steps
1. Using the alignment posts, adhere the keyboard-controller board into place on the palm-rest assembly.
2. Replace the two screws (M2x1.9) that secure the keyboard-controller board to the palm-rest assembly.
3. Connect the keyboard-controller board-cable to the keyboard-controller board and close the connector latch.
4. Connect the keyboard cable to the keyboard-controller board and close the connector latch.
5. Connect the keyboard-backlight cable to the keyboard-controller board and close the connector latch.
Next steps
1. Install the battery.
2. Install the base cover.
3. Follow the procedure in After working inside your computer.
Right I/O-board
Removing the right I/O-board
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the battery.
4. Remove the M.2 2230 or 2280 solid-state drive, if one was installed in M.2 card slot 2.
About this task
The following image(s) indicate the location of the right I/O-board and provides a visual representation of the removal procedure.
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Steps
1. Peel and lift the Mylar covering the system board.
2. Disconnect the speaker cable from the right I/O-board.
3. Remove the two screws (M2x3) that secure the right I/O-board cable connecting the right I/O-board and the system board.
4. Lift the right I/O-board cable off the right I/O-board and system board.
5. Remove the two screws (M2x3) that secure the right I/O-board to the palm-rest assembly.
6. Lift the right I/O-board off the palm-rest assembly.
Installing the right I/O-board
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
The following image(s) indicate the location of the right I/O-board and provides a visual representation of the installation procedure.
44
Steps
1. Using the alignment posts, place the right I/O-board in place on the palm-rest assembly.
2. Replace the two screws (M2x3) that secure the right I/O-board to the palm-rest asssembly.
3. Connect the speaker cable to the connector on the right I/O-board.
4. Using the alignment pins, connect the right I/O-board cable on the right I/O-board and the system board.
NOTE: The I/O-board cable is polarity sensitive. To prevent damage to your computer ensure that the MB UMT end of the
cable is connected to the system board.
5. Replace the two screws (M2x3) that secure the right I/O-board cable to the right I/O-board and system board.
6. Adhere the Mylar to the system board.
Next steps
1. Install the M.2 2230 or 2280 solid-state drive, if one was installed in M.2 card slot 2.
2. Install the battery.
3. Install the base cover.
4. Follow the procedure in After working inside your computer.
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System board
Removing the system board
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the battery.
4. Remove the M.2 2230 solid-state drive, if applicable.
5. Remove the M.2 2280 solid-state drive, if applicable.
6. Remove the M.2 2230 WWAN/solid-state drive, if applicable.
7. Remove the rear I/O-cover.
8. Remove the right I/O-board.
About this task
The following image(s) indicate the location of the system board and provides a visual representation of the removal procedure.
46
Steps
1. Peel the Mylar covering the system board.
2. Remove the screw (M2x3) that secures the wireless card bracket to the left I/O-board.
3. Lift the wireless-card bracket off the left I/O-board.
4. Disconnect the antenna cables from the wireless card on the left I/O-board.
5. Peel the tapes securing the antenna cables to system board and left fan.
6. Lift the latch and disconnect the power-button cable from the left I/O-board.
7. Disconnect the power-adapter port cable from the system board.
8. Remove the three screws (M2x4.5) that secures the M.2 SSD frame to the system board.
9. Lift the M.2 SSD frame from the system board.
10.Lift the latch and disconnect the keyboard-controller board-cable from the system board.
11. Lift the latch and disconnect the touchpad cable from the system board.
12. Lift the latch and disconnect the display cable from the connector on the system board.
NOTE: Ensure that you disconnect the display cable before disconnecting the G-sensor cable.
13. Disconnect the Tobii eye tracker cable from the connector on the system board.
NOTE: This step is only applicable to computers shipped with a Tobii eye tracker.
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14. Disconnect the G-sensor cable from the connector on the system board.
15.Remove the two (M2x4.5) screws that secure the fan and heat-sink assembly to the palm-rest assembly.
16.Remove the three (M2x3) screws that secure the fan and heat-sink assembly to the palm-rest assembly.
17. Remove the five (M2x3) screws that secure the system board to the palm-rest assembly.
18.Remove the two (M2x3) screws that secure the left I/O-board to the palm-rest assembly.
19.Lift the system-board assembly from the palm-rest assembly and turn the system-board assembly over.
NOTE: When the system board is removed it is removed as an assembly consisting of:
●system board
●left I/O-board
●fan and heat-sink assembly
NOTE: When lifting the system board, hold firmly on the left and right sides of the fan and heat-sink assembly.
CAUTION: To avoid damaging your computer, do not support the system board by the left I/O-board when lifting the
system board.
20.Remove the left I/O-board.
21. Remove the fan and heat-sink assembly.
Installing the system board
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
The following image(s) indicate the location of the system board and provides a visual representation of the installation procedure.
48
49
Steps
1. Install the fan and heat-sink assembly.
2. Install the left I/O-board.
3. Turn the system-board assembly over and place the system-board assembly on the palm-rest assembly.
NOTE: When placing the system board in place, hold firmly on the left and right sides of the fan and heat-sink assembly.
CAUTION: To avoid damaging your computer, do not support the system board by the left I/O-board when placing the
system board.
4. Align the screw holes on the system board with the screw holes on the palm-rest assembly.
5. Replace the two (M2x3) screws that secure the left I/O-board to the palm-rest assembly.
6. Replace the eight (M2x3) screws that secure the system board to the palm-rest assembly.
7. Replace the three (M2x3) screws that secure the fan and heat-sink assembly to the palm-rest assembly.
8. Replace the two (M2x4.5) screws that secure the fan and heat-sink assembly to the palm-rest assembly.
9. Connect the G-sensor cable to the connector on the system board.
NOTE: Ensure that you connect the G-sensor cable before you connect the display cable.
10.Connect the Tobii eye tracker cable to the connector on the system board.
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NOTE: This step is only applicable to computers shipped with a Tobii eye tracker.
11. Connect the display cable to the connector on the system board and close the latch.
12. Connect the touchpad cable to the touchpad and close the latch.
13. Connect the keyboard-controller board-cable to the system board and close the latch.
14. Connect the power-adapter port cable to the system board.
15.Using the tabs on the M.2 SSD frame and the slots on the system board, align the screw holes of the M.2 SSD frame with the
screw holes on the system board.
16.Replace the three screws (M2x4.5) that secure the M.2 SSD frame to the system board.
17. Route the antenna cables to the routing guides on the left fan and system board.
18.Adhere the tapes that secure the antenna cables to system board and left fan.
19.Connect the antenna cables to the wireless card on the left I/O-board.
The following table provides the antenna-cable color scheme for the wireless card supported by your computer.
Table 3. Antenna-cable color scheme
Connectors on the wireless card Antenna-cable color
Main (white triangle) White or Grey
Auxiliary (black triangle) Black or Orange
20.Connect the power-button cable to the left I/O-board and close the latch.
21. Place the wireless card bracket on the wireless card.
22.Align the screw hole on the wireless card bracket to the screw hole on the wireless card.
23.Replace the screw (M2x3) that secures the wireless card bracket to the left I/O-board.
24.Adhere the Mylar over the system board.
Next steps
1. Install the right I/O-board.
2. Install the rear I/O-cover.
3. Install the M.2 2230 solid-state drive, if applicable.
4. Install the M.2 2280 solid-state drive, if applicable.
5. Install the M.2 2230 WWAN/solid-state drive, if applicable.
6. Install the battery.
7. Install the base cover.
8. Follow the procedure in After working inside your computer.
Left I/O-board
Removing the left I/O-board
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the battery.
4. Remove the M.2 2230 solid-state drive, if applicable.
5. Remove the M.2 2280 solid-state drive, if applicable.
6. Remove the M.2 2230 WWAN/solid-state drive, if applicable.
7. Remove the rear I/O-cover.
8. Remove the right I/O-board.
9. Follow the procedure from step 1 to step 19 in Removing the system board.
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About this task
The following image(s) indicate the location of the left I/O-board and provides a visual representation of the removal procedure.
Steps
1. Flip the system-board assembly over.
2. Remove the four screws (M2x4.5) that secure the left-I/O board
3. Lift the left I/O-board from the system-board assembly.
4. Lift the left I/O-board connector board from the system-board assembly.
Installing the left I/O-board
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
The following image(s) indicate the location of the left I/O-board and provides a visual representation of the installation procedure.
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Steps
1. Using the alignment posts, connect the left I/O-board connector board to the system-board assembly
NOTE: The I/O-board connector board is polarity sensitive. To prevent damaging your computer, utilize the alignment pins
to correctly replace the I/O-board connector board.
2. Using the alightment posts, replace and connect the left I/O-board to the connector on the system-board assembly.
3. Replace the four screws (M2x4.5) that secure the left I/O-board to the system-board assembly.
Next steps
1. Follow the procedure from step 3 to step 24 in Installing the system board.
2. Install the right I/O-board.
3. Install the rear I/O-cover.
4. Install the M.2 2230 solid-state drive, if applicable.
5. Install the M.2 2280 solid-state drive, if applicable.
6. Install the M.2 2230 WWAN/solid-state drive, if applicable.
7. Install the battery.
8. Install the base cover.
9. Follow the procedure in After working inside your computer.
Fan and heat-sink assembly
Removing the fan and heat-sink assembly
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the battery.
4. Remove the M.2 2230 solid-state drive, if applicable.
5. Remove the M.2 2280 solid-state drive, if applicable.
6. Remove the rear I/O-cover.
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7. Remove the right I/O-board.
8. Follow the procedure from step 1 to step 19 in Removing the system board.
About this task
NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch
it.
NOTE: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils in your skin can
reduce the heat transfer capability of the thermal grease.
The following image(s) indicate the location of the fan and heat-sink assembly and provides a visual representation of the removal
procedure.
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Steps
1. Disconnect the left and right fan cables from the system board.
2. Flip the system-board assembly over.
3. In reverse sequential order (10>9>8>7>6>5>4>3>2>1) remove the 10 screws (M2x3) that secure the fan and heat-sink
assembly to the system board.
NOTE: Depending on the discrete graphics processing unit installed in your computer, the number of screws securing the
fan and heat-sink assembly to the system board may be 8 or 10.
4. Lift the fan and heat-sink assembly from the system board.
Installing the fan and heat-sink assembly
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
NOTE: If either the system board or the heat sink is replaced, use the thermal grease provided in the kit to ensure that thermal
conductivity is achieved.
The following image(s) indicate the location of the fan and heat-sink assembly and provides a visual representation of the installation
procedure.
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Steps
1. Place the fan and heat-sink assembly on the system board.
2. Align the screw holes on the fan and heat-sink assembly to the screw holes on the system board.
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3. In sequential order (1>2>3>4>5>6>7>8>9>10) replace the 10 screws (M2x3) that secure the fan and heat-sink assembly to
the system board.
NOTE: Depending on the discrete graphics processing unit installed in your computer, the number of screws securing the
fan and heat-sink assembly to the system board may be 8 or 10.
4. Turn the system-board assembly over.
5. Connect the left and right fan cables to the system board.
Next steps
1. Follow the procedure from step 3 to step 24 in Installing the system board.
2. Install the right I/O-board.
3. Install the rear I/O-cover.
4. Install the M.2 2230 solid-state drive, if applicable.
5. Install the M.2 2280 solid-state drive, if applicable.
6. Install the battery.
7. Install the base cover.
8. Follow the procedure in After working inside your computer.
Power-adapter port
Removing the power-adapter port
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the battery.
4. Remove the M.2 2230 solid-state drive, if applicable.
5. Remove the M.2 2280 solid-state drive, if applicable.
6. Remove the rear I/O-cover.
7. Remove the right I/O-board.
8. Follow the procedure from step 1 to step 19 in Removing the system board.
About this task
The following image(s) indicate the location of the power-adapter port and provides a visual representation of the removal
procedure.
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Steps
1. Remove the two screws (M2x3) that secure the power-adapter port bracket to the palm-rest assembly.
2. Lift the power-adapter port bracket off the palm-rest assembly.
3. Lift the power-adapter port along with its cable off the palm-rest assembly.
Installing the power-adapter port
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
The following image(s) indicate the location of the power-adapter port and provides a visual representation of the installation
procedure.
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Steps
1. Place the power-adapter port into the slot on the palm-rest assembly.
2. Place the power-adapter port bracket on the power-adapter port.
3. Align the screw holes on the power-adapter port bracket to the screw holes on the palm-rest assembly.
4. Replace the two screws (M2x3) that secure the power-adapter port bracket to the palm-rest assembly.
Next steps
1. Follow the procedure from step 3 to step 24 in Installing the system board.
2. Install the right I/O-board.
3. Install the rear I/O-cover.
4. Install the M.2 2230 solid-state drive, if applicable.
5. Install the M.2 2280 solid-state drive, if applicable.
6. Install the battery.
7. Install the base cover.
8. Follow the procedure in After working inside your computer.
Power-button assembly
Removing the power-button assembly
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the battery.
4. Remove the M.2 2230 solid-state drive, if applicable.
5. Remove the M.2 2280 solid-state drive, if applicable.
6. Remove the rear I/O-cover.
7. Remove the right I/O-board.
8. Follow the procedure from step 1 to step 19 in Removing the system board.
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About this task
The following image(s) indicate the location of the power-button assembly and provides a visual representation of the removal
procedure.
Steps
1. Remove the three (M2x1.9) screws that secure the power-button bracket to the palm-rest assembly.
2. Lift the power-button bracket off the power-button assembly.
3. Peel the power-button assembly and its cable off the palm-rest assembly.
Installing the power-button assembly
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
The following image(s) indicate the location of the power-button assembly and provides a visual representation of the installation
procedure.
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Steps
1. Place the power-button assembly and its cable in the slot on the palm-rest assembly.
2. Place the power-button bracket on the power-button assembly.
3. Align the screw holes on the power-button bracket to the screw holes on the palm-rest assembly.
4. Replace the three (M2x1.9) screws that secure the power-button bracket to the palm-rest assembly.
5. Adhere the power-button assembly cable on the palm-rest assembly.
Next steps
1. Follow the procedure from step 3 to step 24 in Installing the system board.
2. Install the right I/O-board.
3. Install the rear I/O-cover.
4. Install the M.2 2230 solid-state drive, if applicable.
5. Install the M.2 2280 solid-state drive, if applicable.
6. Install the battery.
7. Install the base cover.
8. Follow the procedure in After working inside your computer.
Keyboard
Removing the keyboard
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the battery.
4. Remove the M.2 2230 solid-state drive, if applicable.
5. Remove the M.2 2280 solid-state drive, if applicable.
6. Remove the rear I/O-cover.
7. Remove the speakers.
8. Remove the right I/O-board.
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Steps
1. Open the latch and disconnect the keyboard-backlight cable from the keyboard-controller board.
2. Open the latch and disconnect the keyboard-controller board cable from the keyboard-controller board.
3. Open the latch and disconnect the keyboard cable from the keyboard-controller board.
4. Fold up the touchpad cable so that it is no longer resting on the keyboard.
5. Fold up the power-button assembly cable so that it is no longer resting on the keyboard.
6. Remove the 12 screws (M1.2x2.1) that secure the keyboard bracket to the keyboard and palmrest.
7. Lift the keyboard bracket off the keyboard.
8. Remove the 19 screws (M1.2x1.6) that secure the keyboard to the palmrest.
Installing the keyboard
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
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About this task
The following image(s) indicate the location of the keyboard and provides a visual representation of the installation procedure.
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Steps
1. Place the keyboard and its cables on the palmrest.
2. Align the screw holes on the keyboard to the screw holes on the palmrest.
3. Replace the 19 screws (M1.2x1.6) that secure the keyboard to the palmrest.
4. Place the keyboard bracket on the keyboard.
5. Align the screw holes on the keyboard bracket to the screw holes on the keyboard and palmrest.
6. Replace the 12 screws (M1.2x2.1) that secure the keyboard bracket to the palmrest.
7. Fold down the touchpad cable so that it rests on the keyboard.
8. Fold down the power-button assembly cable so that it rests on the keyboard.
9. Connect the keyboard-backlight cable to the keyboard-controller board and close the latch.
10.Connect the keyboard-controller board cable to the keyboard-controller board and close the latch.
11. Connect the keyboard cable to the keyboard-controller board and close the latch.
Next steps
1. Install the power-adapter port.
2. Follow the procedure from step 3 to step 24 in Installing the system board.
3. Install the right I/O-board.
4. Install the rear I/O-cover.
5. Install the M.2 2230 solid-state drive, if applicable.
6. Install the M.2 2280 solid-state drive, if applicable.
7. Install the battery.
8. Install the base cover.
9. Follow the procedure in After working inside your computer.
Removing the mechanical keyboard
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the battery.
4. Remove the M.2 2230 solid-state drive, if applicable.
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5. Remove the M.2 2280 solid-state drive, if applicable.
6. Remove the rear I/O-cover.
7. Remove the speakers.
8. Remove the right I/O-board.
9. Follow the procedure from step 1 to step 19 in Removing the system board.
10.Remove the power-adapter port.
About this task
NOTE: This procedure is only applicable for computers shipped with a mechanical keyboard.
The following image(s) indicate the location of the keyboard and provides a visual representation of the removal procedure.
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Steps
1. Open the latch and disconnect the keyboard-backlight cable from the mechanical keyboard.
2. Open the latch and disconnect the keyboard-controller board cable from the mechanical keyboard.
3. Open the latch and disconnect the keyboard cable from the mechanical keyboard.
4. Fold up the touchpad cable so that it is no longer resting on the mechanical keyboard.
5. Fold up the power-button assembly cable so that it is no longer resting on the keyboard.
6. Remove the 2 screws (M2x2) that secure the keyboard bracket to the keyboard and palmrest.
7. Remove the 11 screws (M2x2.5) that secure the keyboard bracket to the keyboard and palmrest.
8. Lift the keyboard bracket off the keyboard.
9. Remove the 18 screws (M1.2x2) that secure the mechanical keyboard to the palmrest.
10.Lift the mechanical keyboard from the palmrest.
Installing the mechanical keyboard
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
NOTE: This procedure is only applicable if you are installing a mechanical keyboard.
The following image(s) indicate the location of the keyboard and provides a visual representation of the installation procedure.
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Steps
1. Place the keyboard and its cables on the palmrest.
2. Align the screw holes on the keyboard to the screw holes on the palmrest.
3. Replace the 18 screws (M1.2x2) that secure the keyboard to the palmrest.
4. Place the keyboard bracket on the keyboard.
5. Align the screw holes on the keyboard bracket to the screw holes on the keyboard and palmrest.
6. Replace the 11 screws (M2x2.5) that secure the keyboard bracket to the palmrest.
7. Replace the 2 screws (M2x2) that secure the keyboard bracket to the palmrest.
8. Fold down the touchpad cable so that it rests on the keyboard.
9. Fold down the power-button assembly cable so that it rests on the keyboard.
10.Connect the keyboard-backlight cable to the keyboard-controller board and close the latch.
11. Connect the keyboard-controller board cable to the keyboard-controller board and close the latch.
12. Connect the keyboard cable to the keyboard-controller board and close the latch.
Next steps
1. Install the power-adapter port.
2. Follow the procedure from step 3 to step 24 in Installing the system board.
3. Install the right I/O-board.
4. Install the rear I/O-cover.
5. Install the M.2 2230 solid-state drive, if applicable.
6. Install the M.2 2280 solid-state drive, if applicable.
7. Install the battery.
8. Install the base cover.
9. Follow the procedure in After working inside your computer.
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Palmrest
Removing the palmrest
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the battery.
4. Remove the M.2 2230 solid-state drive, if applicable.
5. Remove the M.2 2280 solid-state drive, if applicable.
6. Remove the rear I/O-cover.
7. Remove the display assembly.
8. Remove the speakers.
9. Remove the touchpad.
10.Remove the keyboard-controller board.
11. Remove the right I/O-board.
12. Follow the procedure from step 1 to step 19 in Removing the system board.
13. Remove the power-adapter port.
14. Remove the power-button assembly.
15.Remove the keyboard.
About this task
The following image(s) indicate the location of the palmrest and provides a visual representation of the removal procedure.
Steps
After performing the pre-requisites, you are left with the palmrest.
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Installing the palmrest
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
The following image(s) indicate the location of the palmrest and provides a visual representation of the installation procedure.
Steps
To install the palmrest perform the post-requisites.
Next steps
1. Install the keyboard.
2. Install the power-button assembly.
3. Install the power-adapter port.
4. Follow the procedure from step 3 to step 24 in Installing the system board.
5. Install the right I/O-board.
6. Install the keyboard-controller board.
7. Install the touchpad.
8. Install the speakers.
9. Install the display assembly.
10.Install the rear I/O-cover.
11. Install the M.2 2230 solid-state drive, if applicable.
12. Install the M.2 2280 solid-state drive, if applicable.
13. Install the battery.
14. Install the base cover.
15.Follow the procedure in After working inside your computer.
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System setup
CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain
changes can make your computer work incorrectly.
NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed.
NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen
information for future reference.
Use the BIOS Setup program for the following purposes:
●Get information about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive.
●Change the system configuration information.
●Set or change a user-selectable option, such as the user password, type of hard drive installed, and enabling or disabling base
devices.
Entering BIOS setup program
Steps
1. Turn on your computer.
2. Press F2 immediately to enter the BIOS setup program.
NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the desktop. Then, turn off
your computer and try again.
Navigation keys
NOTE: For most of the System Setup options, changes that you make are recorded but do not take effect until you restart the
system.
Table 4. Navigation keys
Keys Navigation
Up arrow Moves to the previous field.
Down arrow Moves to the next field.
Enter Selects a value in the selected field (if applicable) or follow the
link in the field.
Spacebar Expands or collapses a drop-down list, if applicable.
Tab Moves to the next focus area.
NOTE: For the standard graphics browser only.
Esc Moves to the previous page until you view the main screen.
Pressing Esc in the main screen displays a message that prompts
you to save any unsaved changes and restarts the system.
One time boot menu
To enter one time boot menu, turn on your computer, and then press F2 immediately.
NOTE: It is recommended to shutdown the computer if it is on.
The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are:
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●Removable Drive (if available)
●STXXXX Drive (if available)
NOTE: XXX denotes the SATA drive number.
●Optical Drive (if available)
●SATA Hard Drive (if available)
●Diagnostics
NOTE: Choosing Diagnostics, will display the ePSA diagnostics screen.
The boot sequence screen also displays the option to access the System Setup screen.
System setup options
Main
Table 5. Main
Option Description
System Time Displays the current time in hh:mm:ss format.
System Date Displays the current date in mm/dd/yyyy format.
BIOS Version Displays the BIOS version.
Product Name Displays the model number of your computer.
Service Tag Displays the service tag of your computer.
Asset Tag Displays the asset tag of your computer.
CPU Type Displays the processor type.
CPU Speed Displays the processor speed.
CPU ID Displays the processor identification code.
CPU L1 Cache Displays the processor L1 cache size.
CPU L2 Cache Displays the processor L2 cache size.
CPU L3 Cache Displays the processor L3 cache size.
Integrated Graphics Displays the integrated graphics.
Discrete Graphics 1 Displays the first discrete graphics that are installed on your
computer.
Discrete Graphics 2 Displays the second discrete graphics that are installed on your
computer.
M.2 PCIe SSD-1 Displays the type of primary SSD installed.
AC Adapter Type Displays the AC adapter type.
System Memory Displays the system memory information.
Memory Speed Displays the memory speed information.
Advanced
Table 6. Advanced
Option Description
Chassis Color Sets the chassis color.
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Table 6. Advanced (continued)
Option Description
Keyboard Language Sets the keyboard language.
Keyboard Color Sets the keyboard color.
Intel SpeedStep Enables or disables the Intel SpeedStep mode of processor.
●Enable Intel SpeedStep
Default: Enabled
Intel Speed Shift Technology Enables or disables the Intel Speed Shift Technology. This option
enables the operating system to select the appropriate processor
performance automatically.
●Enabled
Default: Enabled
Hyper-Thread Control Allows you to enable or disable the HyperThreading in the
processor.
●Disabled
●Enabled
Default: Enabled
Integrated NIC Enables you to configure the onboard LAN controller.
Choose one of the following options:
●Disabled: The internal LAN is off and not visible to the
operating system
●Enabled: The internal LAN is enabled
●Enabled w/PXE:The internal LAN is enabled (with PXE
boot)
Default: Enabled w/PXE
Power on LID open Enables or disables the computer to turn on from opening the
lid.
Default: Enabled
USB Emulation Enables or disables the USB emulation feature. This feature
defines how the BIOS, in the absence of a USB-aware operating
system, handles USB devices. USB emulation is always enabled
during POST.
Default: Enabled
NOTE: You cannot boot any type of USB device (floppy,
hard drive, or memory key) when this option is off.
USB PowerShare Enables or disables the USB PowerShare feature. This option
enables you to charge external devices using the stored system
battery power through the USB PowerShare port when the
computer is turned off or in standby mode.
●Enable USB PowerShare
Default: Enabled
USB Wake Support Enables or disables the USB devices to wake the computer from
Standby.
●Enable USB Wake Support
Default: Disabled
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Table 6. Advanced
Option Description
NOTE: If USB PowerShare is enabled, a device that is
connected to the USB PowerShare connector may not wake
the computer.
SATA Operation Enables you to configure the operating mode of the integrated
SATA drive controller.
Choose one of the following options:
●Disabled: The SATA controllers are hidden
●AHCI: SATA is configured for AHCI mode
●RAID On: SATA is configured to support RAID mode
Default: RAID On
Adapter Warnings Enables or disables the system setup (BIOS) warning messages
when you use certain power adapters.
●Enable Adapter Warnings
Default: Enabled
Function Key Behavior Enables you to set function key or multimedia key as the default
function key behavior.
Default: Function key
Battery Health Displays the battery health.
Intel Software Guard Extensions Enables or disables Intel Software Guard Extensions.
Default: Software Controlled
Intel Software Guard Extensions allocated memory size Displays the allocated memory size for Intel Software Guard
Extensions.
Camera
Thunderbolt Enables or disables Thunderbolt technology support.
The options are:
●Enabled
●Disabled
Default: Disabled
Thunderbolt Boot Support Enables or disables booting from storage devices connected to
Thunderbolt port.
Default: Disabled
Security
Table 7. Security
Option Description
Unlock Setup Status Displays if the setup status is unlocked.
Admin Password Status Displays if the administrator password is clear or set.
Default: Not set
System Password Status Displays if the system password is clear or set.
Default: Not set
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Table 7. Security (continued)
Option Description
Admin Password Allows you to set, change, or delete the administrator(admin) password.
The entries to set password are:
●Enter the old password:
●Enter the new password:
●Confirm new password:
Click OK once you set the password.
NOTE: For the first time login, "Enter the old password:" field is marked to "Not set". Hence,
password has to be set for the first time you login and then you can change or delete the
password.
System Password Allows you to set, change, or delete the System password.
The entries to set password are:
●Enter the old password:
●Enter the new password:
●Confirm new password:
Click OK once you set the password.
NOTE: For the first time login, "Enter the old password:" field is marked to "Not set". Hence,
password has to be set for the first time you login and then you can change or delete the
password.
Strong Password Allows you to enforce the option to always set strong password.
●Enable Strong Password
This option is not set by default.
Password Configuration You can define the length of your password. Min = 4, Max = 32
Password Bypass Allows you to bypass the System password and the Internal HDD password, when it is set, during a
system restart.
Choose one of the options:
●Disabled:Always prompt for the system and internal HDD password when they are set. This
option is enabled by default.—Default
●Reboot bypass:Bypass the password prompts on Restarts (warm boots).
Password Change Allows you to change the System password when the administrator password is set.
●Allow Non-Admin Password Changes
This option is enabled by default.
Non-Admin Setup Changes Allows you to determine whether changes to the setup options are allowed when an Administrator
Password is set. If disabled the setup options are locked by the admin password.
●Allow Wireless Switch Changes
This option is not set by default.
UEFI Capsule Firmware
Updates Allows you to update the system BIOS via UEFI capsule update packages.
●Enable UEFI Capsule Firmware Updates
This option is enabled by default.
TPM 2.0 Security Allows you to enable or disable the Trusted Platform Module (TPM) during POST.
The options are:
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Table 7. Security
Option Description
●TPM On—Default
●Clear
●PPI Bypass for Enable Command—Default
●PPI Bypass for Disbale Command
●PPI Bypass for Clear Command
●Attestation Enable—Default
●Key Storage Enable—Default
●SHA-256—Default
Choose one of the options:
●Disbaled
●Enabled—Default
TPM Security Allows you to enable the Trusted Platform Module (TPM) during POST.
Default Setting: This option is not set by default.
PPI Bypass for Clear
Command Enables you to control the TPM Physical Presence Interface (PPI). When enabled, this setting will
allow the OS to skip BIOS PPI user prompts when issuing the Clear command. Changes to this setting
take effect immediately.
Computrace (R) Allows you to activate or disable the optional Computrace software.
The options are:
●Deactivate
●Disable
●Activate—Default
Secure boot
Table 8. Secure Boot
Option Description
Boot List Option Displays the available boot options.
●Legacy
●UEFI
Default: UEFI
File Browser Add Boot Option Enables you to add the boot options.
File Browser Del Boot Option Enables you to delete the boot options.
Secure Boot Enables or disables the Secure Boot Feature.
Choose one of the options:
●Secure Boot Enable
●Secure Boot Disable
Default: Enabled
Legacy Option ROMs Enables or disables the Legacy Option ROMs.
Default: Disabled
Attempt Legacy Boot Enables or disables Attempt Legacy Boot.
Default: Disabled
Boot Option Priorities Displays the boot sequence.
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Table 8. Secure Boot
Option Description
Boot Option #1 Displays the available first boot option.
Boot Option #2 Displays the available second boot option.
Boot Option #3 Displays the available third boot option.
Secure boot
Table 9. Secure Boot
Option Description
Boot List Option Displays the available boot options.
●Legacy
●UEFI
Default: UEFI
File Browser Add Boot Option Enables you to add the boot options.
File Browser Del Boot Option Enables you to delete the boot options.
Secure Boot Enables or disables the Secure Boot Feature.
Choose one of the options:
●Secure Boot Enable
●Secure Boot Disable
Default: Enabled
Legacy Option ROMs Enables or disables the Legacy Option ROMs.
Default: Disabled
Attempt Legacy Boot Enables or disables Attempt Legacy Boot.
Default: Disabled
Boot Option Priorities Displays the boot sequence.
Boot Option #1 Displays the available first boot option.
Boot Option #2 Displays the available second boot option.
Boot Option #3 Displays the available third boot option.
Updating the BIOS in Windows
Prerequisites
It is recommended to update your BIOS (System Setup), when you replace the system board or if an update is available. For laptops,
ensure that your computer battery is fully charged and connected to a power outlet.
About this task
NOTE: If BitLocker is enabled, it must be suspended before updating the system BIOS, and then re-enabled after the BIOS
update is completed.
Steps
1. Restart the computer.
2. Go to www.dell.com/support.
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●Enter the Service Tag or Express Service Code and click Search.
●Click Drivers & Downloads.
●Click Detect Drivers and follow the on-screen instructions.
3. If you are unable to detect or find the Service Tag, click Browse all products.
4. Choose the appropriate category to reach the product page.
5. Select your computer model, followed by its model number.
NOTE: The Product Support page of your computer appears.
6. Click Drivers & Downloads.
NOTE: The Drivers & Downloads section is displayed.
7. Click Category, and select BIOS from the drop-down list.
8. Click the toggle button Show downloads for only THIS PC XXXXXXX.
NOTE: XXXXXXX denotes the Service Tag.
9. Select the latest BIOS file and click Download.
10.After the download is complete, browse to the folder where you saved the system BIOS executable file.
11. Double-click the system BIOS executable file.
NOTE: Follow the on-screen instructions.
Updating BIOS on systems with BitLocker enabled
CAUTION: If BitLocker is not suspended before updating the BIOS, the next time you reboot the system it will not
recognize the BitLocker key. You will then be prompted to enter the recovery key to progress and the system will ask
for this on each reboot. If the recovery key is not known this can result in data loss or an unnecessary operating system re-
install. For more information on this subject, see Knowledge Article: https://www.dell.com/support/article/sln153694
Updating your system BIOS using a USB flash drive
About this task
If the computer cannot load into Windows but there is still a need to update the BIOS, download the BIOS file using another
computer and save it to a bootable USB flash drive.
NOTE: You must use a bootable USB flash drive. For more information, see the knowledge base article SLN143196.
Steps
1. Download the BIOS update .exe file to another computer.
2. Copy the .exe file onto the bootable USB flash drive.
3. Insert the USB flash drive into the computer that requires the BIOS update.
4. Restart the computer and press F12 when the Dell logo appears to display the One Time Boot Menu.
5. Using arrow keys, select USB Storage Device and press Enter.
6. The computer restarts to a Diag C:\> prompt.
7. Run the file by typing the complete filename and press Enter.
8. The BIOS Update Utility is displayed. Follow the on-screen instructions.
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Flashing the BIOS from the F12 One-Time boot menu
Update your computer BIOS using the BIOS update.exe file that is copied to a FAT32 USB drive and booting from the F12
One-Time boot menu.
About this task
BIOS Update
You can run the BIOS update file from Windows using a bootable USB drive or you can also update the BIOS from the F12 One-Time
boot menu on the computer.
Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time
Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports
this BIOS update option.
NOTE: Only computers with BIOS Flash Update option in the F12 One-Time boot menu can use this function.
Updating from the One-Time boot menu
To update your BIOS from the F12 One-Time boot menu, you need the following:
●USB drive formatted to the FAT32 file system (key does not have to be bootable)
●BIOS executable file that you downloaded from the Dell Support website and copied to the root of the USB drive
●AC power adapter that is connected to the computer
●Functional computer battery to flash the BIOS
Perform the following steps to perform the BIOS update flash process from the F12 menu:
CAUTION: Do not turn off the computer during the BIOS update process. The computer may not boot if you turn off your
computer.
Steps
1. From a turn off state, insert the USB drive where you copied the flash into a USB port of the computer.
2. Turn on the computer and press F12 to access the One-Time Boot Menu, select BIOS Update using the mouse or arrow keys then
press Enter.
The flash BIOS menu is displayed.
3. Click Flash from file.
4. Select external USB device.
5. Select the file and double-click the flash target file, and then click Submit.
6. Click Update BIOS. The computer restarts to flash the BIOS.
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7. The computer will restart after the BIOS update is completed.
System and setup password
Table 10. System and setup password
Password type Description
System password Password that you must enter to log in to your system.
Setup password Password that you must enter to access and make changes to the
BIOS settings of your computer.
You can create a system password and a setup password to secure your computer.
CAUTION: The password features provide a basic level of security for the data on your computer.
CAUTION: Anyone can access the data that is stored on your computer if it is not locked and left unattended.
NOTE: System and setup password feature is disabled.
Assigning a system setup password
Prerequisites
You can assign a new System or Admin Password only when the status is in Not Set.
About this task
To enter the system setup, press F12 immediately after a power-on or reboot.
Steps
1. In the System BIOS or System Setup screen, select Security and press Enter.
The Security screen is displayed.
2. Select System/Admin Password and create a password in the Enter the new password field.
Use the following guidelines to assign the system password:
●A password can have up to 32 characters.
●The password can contain the numbers 0 through 9.
●Only lower case letters are valid, upper case letters are not valid.
●Only the following special characters are valid: Space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`).
3. Type the system password that you entered earlier in the Confirm new password field and click OK.
4. Press Esc and a message prompt's you to save the changes.
5. Press Y to save the changes.
The computer restarts.
Deleting or changing an existing system setup password
Prerequisites
Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing System
and/or Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is Locked.
About this task
To enter the System Setup, press F12 immediately after a power-on or reboot.
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Steps
1. In the System BIOS or System Setup screen, select System Security and press Enter.
The System Security screen is displayed.
2. In the System Security screen, verify that Password Status is Unlocked.
3. Select System Password, update, or delete the existing system password, and press Enter or Tab.
4. Select Setup Password, update, or delete the existing setup password, and press Enter or Tab.
NOTE: If you change the System and/or Setup password, reenter the new password when prompted. If you delete the
System and/or Setup password, confirm the deletion when prompted.
5. Press Esc and a message prompts you to save the changes.
6. Press Y to save the changes and exit from System Setup.
The computer restarts.
Clearing CMOS settings
About this task
CAUTION: Clearing CMOS settings will reset the BIOS settings on your computer.
Steps
1. Remove the base cover.
2. Disconnect the battery cable from the system board.
3. Press the power button for 15 seconds.
4. Wait for one minute.
5. Connect the battery cable to the system board.
6. Replace the base cover.
Clearing BIOS (System Setup) and System passwords
About this task
To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell.
NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows
or your application.
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Troubleshooting
System-diagnostic lights
Power and battery-status light
The power and battery status light indicates the power and battery status of the computer. These are the power states:
Solid white:Power adapter is connected and the battery has more than 5% charge.
Amber:Computer is running on battery and the battery has less than 5% charge.
Off:
●Power adapter is connected, and the battery is fully charged.
●Computer is running on battery, and the battery has more than 5% charge.
●Computer is in sleep state, hibernation, or turned off.
The power and battery-status light may also blink red or blue according to pre-defined "beep codes" indicating various failures.
For example, the power and battery-status light blinks red two times followed by a pause, and then blinks blue three times followed
by a pause. This 2,3 pattern continues until the computer is turned off, indicating no memory or RAM is detected.
The following table shows different power and battery-status light patterns and associated problems.
NOTE: The following diagnostic light codes and recommended solutions are intended for Dell service technicians to
troubleshoot problems. You should only perform troubleshooting and repairs as authorized or directed by the Dell technical
assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Table 11. Diagnostic-light LED codes
Diagnostic light codes
(Red, Blue) Problem description Recommended solutions
2,1 Processor failure Replace the system board.
2,2 System board: BIOS or ROM (Read-Only
Memory) failure
Flash latest BIOS version. If problem persists, replace the
system board.
2,3 No memory or RAM (Random-Access
Memory) detected
Confirm that the memory module is installed properly. If
problem persists, replace the memory module.
2,4 Memory or RAM (Random-Access Memory)
failure
Reset and swap memory modules among the slots. If
problem persists, replace the memory module.
2,5 Invalid memory installed Reset and swap memory modules among the slots. If
problem persists, replace the memory module.
2,6 System-board or chipset error Flash latest BIOS version. If problem persists, replace the
system board.
2,7 Display failure - SBIOS message Flash latest BIOS version. If problem persists, replace the
system board.
3,1 Coin-cell battery failure Reset the CMOS battery connection. If problem persists,
replace the RTC battery.
3,2 PCI, video card/chip failure Replace the system board.
3,3 Recovery image not found Flash latest BIOS version. If problem persists, replace the
system board.
3,4 Recovery image found but invalid Flash latest BIOS version. If problem persists, replace the
system board.
3,5 Power-rail failure EC ran into power sequencing failure. If problem
persists, replace the system board.
3,6 System BIOS Flash incomplete Flash corruption detected by SBIOS. If problem persists,
replace the system board.
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Table 11. Diagnostic-light LED codes
Diagnostic light codes
(Red, Blue) Problem description Recommended solutions
3,7 Management Engine (ME) error Timeout waiting on ME to reply to HECI message. If
problem persists, replace the system board.
Flashing BIOS (USB key)
Steps
1. Follow the procedure from step 1 to step 7 in "Flashing the BIOS" to download the latest BIOS setup program file.
2. Create a bootable USB drive. For more information see the knowledge base article SLN143196 at www.dell.com/support.
3. Copy the BIOS setup program file to the bootable USB drive.
4. Connect the bootable USB drive to the computer that needs the BIOS update.
5. Restart the computer and press F12 when the Dell logo is displayed on the screen.
6. Boot to the USB drive from the One Time Boot Menu.
7. Type the BIOS setup program filename and press Enter.
8. The BIOS Update Utility appears. Follow the instructions on the screen to complete the BIOS update.
Flashing the BIOS
About this task
You may need to flash (update) the BIOS when an update is available or when you replace the system board.
Follow these steps to flash the BIOS:
Steps
1. Turn on your computer.
2. Go to www.dell.com/support.
3. Click Product support, enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
4. Click Drivers & downloads > Find it myself.
5. Select the operating system installed on your computer.
6. Scroll down the page and expand BIOS.
7. Click Download to download the latest version of the BIOS for your computer.
8. After the download is complete, navigate to the folder where you saved the BIOS update file.
9. Double-click the BIOS update file icon and follow the instructions on the screen.
Backup media and recovery options
It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple
options for recovering Windows operating system on your Dell PC. For more information. see Dell Windows Backup Media and
Recovery Options.
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WiFi power cycle
About this task
If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be performed.
The following procedure provides the instructions on how to conduct a WiFi power cycle:
NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device.
Steps
1. Turn off your computer.
2. Turn off the modem.
3. Turn off the wireless router.
4. Wait for 30 seconds.
5. Turn on the wireless router.
6. Turn on the modem.
7. Turn on your computer.
Drain residual flea power (perform hard reset)
About this task
Flea power is the residual static electricity that remains in the computer even after it has been powered off and the battery is
removed.
For your safety, and to protect the sensitive electronic components in your computer, you are requested to drain residual flea power
before removing or replacing any components in your computer.
Draining residual flea power, also known as a performing a "hard reset", is also a common troubleshooting step if your computer does
not power on or boot into the operating system.
To drain residual flea power (perform a hard reset)
Steps
1. Turn off your computer.
2. Disconnect the power adapter from your computer.
3. Remove the base cover.
4. Remove the battery.
5. Press and hold the power button for 20 seconds to drain the flea power.
6. Install the battery.
7. Install the base cover.
8. Connect the power adapter to your computer.
9. Turn on your computer.
NOTE: For more information about performing a hard reset, see the knowledge base article SLN85632 at www.dell.com/
support.
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Getting help and contacting Alienware
Self-help resources
You can get information and help on Alienware products and services using these online self-help resources:
Table 12. Alienware products and online self-help resources
Self-help resources Resource location
Information about Alienware products and services www.alienware.com
Dell Help & Support app
Tips
Contact Support In Windows search, type Help and Support, and press Enter.
Online help for operating system www.dell.com/support/windows
Troubleshooting information, user manuals, setup instructions,
product specifications, technical help blogs, drivers, software
updates, and so on
www.alienware.com/gamingservices
Videos providing step-by-step instructions to service your
computer
www.youtube.com/alienwareservices
Contacting Alienware
To contact Alienware for sales, technical support, or customer service issues, see www.alienware.com.
NOTE: Availability varies by country and product, and some services may not be available in your country.
NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip,
bill, or Dell product catalog.
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