Table of Contents
- Alienware m15 R6 Service Manual
- Contents
- Working inside your computer
- Removing and installing components
- Recommended tools
- Screw list
- Major components of Alienware m15 R6
- Base cover
- Battery
- Battery cable
- Solid-state drive
- Removing the 2230 solid-state drive in SSD slot one
- Installing the 2230 solid-state drive in SSD slot one
- Removing the 2280 solid-state drive in SSD slot one
- Installing the 2280 solid-state drive in SSD slot one
- Removing the 2230 solid-state drive in SSD slot two
- Installing the 2230 solid-state drive in SSD slot two
- Removing the 2280 solid-state drive in SSD slot two
- Installing the 2280 solid-state drive in SSD slot two
- Procedure to move the screw mount in SSD slot one
- Procedure to move the screw mount in SSD slot two
- Speakers
- I/O board
- Memory module
- Wireless card
- Rear-I/O cover
- Touchpad
- Power-adapter port
- Display assembly
- Keyboard-controller board
- System board
- Heat-sink assembly
- USB board
- Power button
- Palm-rest and keyboard assembly
- Drivers and downloads
- System setup
- Troubleshooting
- Getting help and contacting Alienware
Alienware m15 R6 User Manual
Displayed below is the user manual for m15 R6 by Alienware which is a product in the Notebooks category. This manual has pages.
Related Manuals
Alienware m15 R6
Service Manual
Regulatory Model: P109F
Regulatory Type: P109F001/P109F004
September 2021
Rev. A01
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other
trademarks may be trademarks of their respective owners.
Contents
Chapter 1: Working inside your computer..............................................................................................6
Before working inside your computer.................................................................................................................................6
Safety instructions.................................................................................................................................................................6
Electrostatic discharge—ESD protection............................................................................................................................7
ESD field service kit .............................................................................................................................................................7
Transporting sensitive components......................................................................................................................................8
After working inside your computer....................................................................................................................................8
Chapter 2: Removing and installing components....................................................................................9
Recommended tools.............................................................................................................................................................9
Screw list............................................................................................................................................................................... 9
Major components of Alienware m15 R6 ......................................................................................................................... 10
Base cover........................................................................................................................................................................... 12
Removing the base cover.............................................................................................................................................. 12
Installing the base cover................................................................................................................................................15
Battery................................................................................................................................................................................. 17
Lithium-ion battery precautions....................................................................................................................................17
Removing the battery....................................................................................................................................................18
Installing the battery......................................................................................................................................................19
Battery cable...................................................................................................................................................................... 20
Lithium-ion battery precautions.................................................................................................................................. 20
Removing the battery cable.........................................................................................................................................20
Installing the battery cable............................................................................................................................................21
Solid-state drive................................................................................................................................................................. 22
Removing the 2230 solid-state drive in SSD slot one................................................................................................ 22
Installing the 2230 solid-state drive in SSD slot one.................................................................................................. 23
Removing the 2280 solid-state drive in SSD slot one................................................................................................ 24
Installing the 2280 solid-state drive in SSD slot one..................................................................................................25
Removing the 2230 solid-state drive in SSD slot two................................................................................................ 26
Installing the 2230 solid-state drive in SSD slot two.................................................................................................. 27
Removing the 2280 solid-state drive in SSD slot two................................................................................................ 28
Installing the 2280 solid-state drive in SSD slot two..................................................................................................29
Procedure to move the screw mount in SSD slot one................................................................................................. 30
Procedure to move the screw mount in SSD slot two..................................................................................................31
Speakers..............................................................................................................................................................................32
Removing the speakers.................................................................................................................................................32
Installing the speakers...................................................................................................................................................33
I/O board........................................................................................................................................................................... 34
Removing the I/O board..............................................................................................................................................34
Installing the I/O board................................................................................................................................................35
Memory module..................................................................................................................................................................36
Removing the memory module.....................................................................................................................................36
Installing the memory module.......................................................................................................................................37
Wireless card...................................................................................................................................................................... 39
Removing the wireless card.......................................................................................................................................... 39
3
Installing the wireless card............................................................................................................................................40
Rear-I/O cover................................................................................................................................................................... 41
Removing the rear I/O-cover.......................................................................................................................................41
Installing the rear I/O-cover........................................................................................................................................ 42
Touchpad............................................................................................................................................................................ 43
Removing the touchpad............................................................................................................................................... 43
Installing the touchpad.................................................................................................................................................45
Power-adapter port........................................................................................................................................................... 46
Removing the power-adapter port..............................................................................................................................46
Installing the power-adapter port................................................................................................................................47
Display assembly.................................................................................................................................................................48
Removing the display assembly....................................................................................................................................48
Installing the display assembly...................................................................................................................................... 51
Keyboard-controller board............................................................................................................................................... 54
Removing the keyboard-controller board.................................................................................................................. 54
Installing the keyboard-controller board.................................................................................................................... 54
System board......................................................................................................................................................................55
Removing the system board......................................................................................................................................... 55
Installing the system board...........................................................................................................................................59
Heat-sink assembly.............................................................................................................................................................63
Removing the heat-sink assembly................................................................................................................................ 63
Installing the heat-sink assembly..................................................................................................................................64
USB board.......................................................................................................................................................................... 66
Removing the USB board.............................................................................................................................................66
Installing the USB board...............................................................................................................................................67
Power button......................................................................................................................................................................68
Removing the power button........................................................................................................................................ 68
Installing the power button.......................................................................................................................................... 69
Palm-rest and keyboard assembly.....................................................................................................................................70
Removing the palm-rest and keyboard assembly........................................................................................................70
Installing the palm-rest and keyboard assembly.......................................................................................................... 71
Chapter 3: Drivers and downloads........................................................................................................ 72
Chapter 4: System setup........................................................................................................................ 73
BIOS overview.................................................................................................................................................................... 73
Entering BIOS setup program............................................................................................................................................73
Navigation keys.................................................................................................................................................................. 73
Boot Sequence................................................................................................................................................................... 73
System setup options..........................................................................................................................................................74
System and setup password............................................................................................................................................... 84
Assigning a system setup password..............................................................................................................................84
Deleting or changing an existing system setup password.......................................................................................... 85
Clearing CMOS settings...............................................................................................................................................85
Clearing BIOS (System Setup) and System passwords............................................................................................... 85
Updating the BIOS.............................................................................................................................................................86
Updating the BIOS in Windows...................................................................................................................................86
Updating the BIOS using the USB drive in Windows.................................................................................................86
Updating the BIOS from the F12 One-Time boot menu............................................................................................ 86
4
Chapter 5: Troubleshooting...................................................................................................................88
Handling swollen Lithium-ion batteries............................................................................................................................ 88
SupportAssist diagnostics...................................................................................................................................................88
Recovering the operating system...................................................................................................................................... 89
System-diagnostic lights.................................................................................................................................................... 89
Backup media and recovery options.................................................................................................................................90
WiFi power cycle............................................................................................................................................................... 90
Drain residual flea power (perform hard reset)................................................................................................................90
Chapter 6: Getting help and contacting Alienware............................................................................. 92
5
Working inside your computer
Before working inside your computer
About this task
NOTE: The images in this document may differ from your computer depending on the configuration you ordered.
Steps
1. Save and close all open files and exit all open applications.
2. Shut down your computer. Click Start > Power > Shut down.
NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down
instructions.
3. Disconnect your computer and all attached devices from their electrical outlets.
4. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.
CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the cable from
the network device.
5. Remove any media card and optical disc from your computer, if applicable.
Safety instructions
Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless
otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped with your
computer.
WARNING: Before working inside your computer, read the safety information that is shipped with your computer. For
more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
WARNING: Disconnect your computer from all power sources before opening the computer cover or panels. After you
finish working inside the computer, replace all covers, panels, and screws before connecting your computer to an electrical
outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is flat, dry, and clean.
CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching the pins and the
contacts.
CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance
team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions
that is shipped with the product or at www.dell.com/regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such
as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate static
electricity which could harm internal components.
CAUTION: When you disconnect a cable, pull it by its connector or its pull tab, not the cable itself. Some cables have
connectors with locking tabs or thumbscrews that you must disengage before disconnecting the cable. When disconnecting
cables, keep them evenly aligned to avoid bending the connector pins. When connecting cables, ensure that the ports and
the connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
6
CAUTION: Exercise caution when handling Lithium-ion batteries in laptops. Swollen batteries should not be used and
should be replaced and disposed properly.
NOTE: The color of your computer and certain components may appear differently than shown in this document.
Electrostatic discharge—ESD protection
ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards, processors,
memory DIMMs, and system boards. Very slight charges can damage circuits in ways that may not be obvious, such as intermittent
problems or a shortened product life span. As the industry pushes for lower power requirements and increased density, ESD
protection is an increasing concern.
Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in
previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.
Two recognized types of ESD damage are catastrophic and intermittent failures.
●Catastrophic – Catastrophic failures represent approximately 20 percent of ESD-related failures. The damage causes an
immediate and complete loss of device functionality. An example of catastrophic failure is a memory DIMM that has received a
static shock and immediately generates a "No POST/No Video" symptom with a beep code emitted for missing or nonfunctional
memory.
●Intermittent – Intermittent failures represent approximately 80 percent of ESD-related failures. The high rate of intermittent
failures means that most of the time when damage occurs, it is not immediately recognizable. The DIMM receives a static shock,
but the tracing is merely weakened and does not immediately produce outward symptoms related to the damage. The weakened
trace may take weeks or months to melt, and in the meantime may cause degradation of memory integrity, intermittent memory
errors, etc.
The more difficult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded") failure.
Perform the following steps to prevent ESD damage:
●Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do not
provide adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on parts with
increased sensitivity to ESD damage.
●Handle all static-sensitive components in a static-safe area. If possible, use anti-static floor pads and workbench pads.
●When unpacking a static-sensitive component from its shipping carton, do not remove the component from the anti-static
packing material until you are ready to install the component. Before unwrapping the anti-static packaging, ensure that you
discharge static electricity from your body.
●Before transporting a static-sensitive component, place it in an anti-static container or packaging.
ESD field service kit
The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main components:
anti-static mat, wrist strap, and bonding wire.
Components of an ESD field service kit
The components of an ESD field service kit are:
●Anti-Static Mat – The anti-static mat is dissipative and parts can be placed on it during service procedures. When using an
anti-static mat, your wrist strap should be snug and the bonding wire should be connected to the mat and to any bare metal on
the system being worked on. Once deployed properly, service parts can be removed from the ESD bag and placed directly on
the mat. ESD-sensitive items are safe in your hand, on the ESD mat, in the system, or inside a bag.
●Wrist Strap and Bonding Wire – The wrist strap and bonding wire can be either directly connected between your wrist and
bare metal on the hardware if the ESD mat is not required, or connected to the anti-static mat to protect hardware that is
temporarily placed on the mat. The physical connection of the wrist strap and bonding wire between your skin, the ESD mat,
and the hardware is known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never use wireless
wrist straps. Always be aware that the internal wires of a wrist strap are prone to damage from normal wear and tear, and must be
checked regularly with a wrist strap tester in order to avoid accidental ESD hardware damage. It is recommended to test the wrist
strap and bonding wire at least once per week.
●ESD Wrist Strap Tester – The wires inside of an ESD strap are prone to damage over time. When using an unmonitored kit, it is a
best practice to regularly test the strap prior to each service call, and at a minimum, test once per week. A wrist strap tester is the
7
best method for doing this test. If you do not have your own wrist strap tester, check with your regional office to find out if they
have one. To perform the test, plug the wrist-strap's bonding-wire into the tester while it is strapped to your wrist and push the
button to test. A green LED is lit if the test is successful; a red LED is lit and an alarm sounds if the test fails.
●Insulator Elements – It is critical to keep ESD sensitive devices, such as plastic heat sink casings, away from internal parts that are
insulators and often highly charged.
●Working Environment – Before deploying the ESD Field Service kit, assess the situation at the customer location. For example,
deploying the kit for a server environment is different than for a desktop or portable environment. Servers are typically installed
in a rack within a data center; desktops or portables are typically placed on office desks or cubicles. Always look for a large open
flat work area that is free of clutter and large enough to deploy the ESD kit with additional space to accommodate the type of
system that is being repaired. The workspace should also be free of insulators that can cause an ESD event. On the work area,
insulators such as Styrofoam and other plastics should always be moved at least 12 inches or 30 centimeters away from sensitive
parts before physically handling any hardware components
●ESD Packaging – All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded bags
are preferred. However, you should always return the damaged part using the same ESD bag and packaging that the new part
arrived in. The ESD bag should be folded over and taped shut and all the same foam packing material should be used in the
original box that the new part arrived in. ESD-sensitive devices should be removed from packaging only at an ESD-protected
work surface, and parts should never be placed on top of the ESD bag because only the inside of the bag is shielded. Always
place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag.
●Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be
returned to Dell, it is critical to place these parts in anti-static bags for safe transport.
ESD protection summary
It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat
at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts
while performing service and that they use anti-static bags for transporting sensitive components.
Transporting sensitive components
When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these
parts in anti-static bags for safe transport.
After working inside your computer
About this task
CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.
Steps
1. Replace all screws and ensure that no stray screws remain inside your computer.
2. Connect any external devices, peripherals, or cables you removed before working on your computer.
3. Replace any media cards, discs, or any other parts that you removed before working on your computer.
4. Connect your computer and all attached devices to their electrical outlets.
5. Turn on your computer.
8
Removing and installing components
NOTE: The images in this document may differ from your computer depending on the configuration you ordered.
Recommended tools
The procedures in this document may require the following tools:
●Phillips screwdriver #0
●Plastic scribe
Screw list
NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then
place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is restored when
the component is replaced.
NOTE: Some computers have magnetic surfaces. Ensure that the screws are not left attached to such surfaces when replacing a
component.
NOTE: Screw color may vary with the configuration ordered.
Table 1. Screw list
Component Screw type Quantity Screw image
Base cover M2.5x1.7 (captive screw) 4
Base cover M2.5x8.5 (captive screw) 2
Base cover M2.5x5 2
Solid-state drive in SSD Slot one M2x4 2
Solid-state drive in SSD Slot two M2x4 2
I/O board M2x4 1
I/O board M2x2 1
Wireless-card bracket M2x4 1
Display hinges M2.5x5 6
Battery M2x4 4
9
Table 1. Screw list (continued)
Component Screw type Quantity Screw image
Battery M2x3 4
Touchpad bracket M2.5x2.5 2
Touchpad M2x2 2
Keyboard-controller board M2x2 1
Rear I/O cover M2x4 2
Rear I/O cover M2.5x5 2
Power-adapter port-bracket M2x4 2
System board M2x4 9
Heat-sink assembly M2x4 6
USB board M2x4 2
Power button M2x2 3
Major components of Alienware m15 R6
The following image shows the major components of Alienware m15 R6 .
10
1. Base cover
2. 2280 solid-state drive thermal shield
3. 2280 solid-state drive
4. 2230 solid-state drive thermal shield
5. 2230 solid-state drive
6. Left fan
11
7. Heat sink
8. I/O board
9. Battery
10.Left speaker
11. Palm-rest and keyboard assembly
12. Display assembly
13. Touchpad
14. Touchpad bracket
15.Keyboard controller board
16.Right speaker
17. Rear I/O cover
18.USB board
19.Power button
20.Power-button bracket
21. Right fan
22.Memory modules
23.Wireless card
24.Wireless card bracket
25.System board
26.USB Type-C port bracket
NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts
are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase
options.
Base cover
Removing the base cover
Prerequisites
1. Follow the procedure in Before working inside your computer.
About this task
The following images indicate the location of the base cover and provide a visual representation of the removal procedure.
12
13
Steps
1. Remove the two screws (M2.5x5) that secure the base cover to the palm-rest and keyboard assembly.
2. Loosen the two captive screws (M2.5x8.5+3.5) that secure the base cover to the palm-rest and keyboard assembly.
3. Loosen the four captive screws (M2.5x1.7+3.3) that secure the base cover to the palm-rest and keyboard assembly.
NOTE: Loosening the four screws creates a gap, which can be used to pry and lift the base cover off the palm-rest and
keyboard assembly.
14
4. Using your fingertips, pry open the base cover from the middle of the front edge of base cover, and then pry the left and right
sides of the base cover.
5. Lift the base cover off the palm-rest and keyboard assembly.
NOTE: The following steps are applicable only if you want to further remove any other component from your computer.
6. Disconnect the battery cable from the system board.
7. Turn your computer over and press the power button for 20 seconds to drain the flea power.
Installing the base cover
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following images indicate the location of the base cover and provide a visual representation of the installation procedure.
15
16
Steps
1. Connect the battery cable to the system board.
2. Slide the notches on the top of the base cover under the rear I/O-cover, and snap the base cover into place on the palm-rest and
keyboard assembly.
3. Replace the two screws (M2.5x5) that secure the base cover to the palm-rest and keyboard assembly.
4. Tighten the two captive screws (M2.5x8.5+3.5) that secure the base cover to the palm-rest and keyboard assembly.
5. Tighten the four captive screws (M2.5x1.7+3.3) that secure the base cover to the palm-rest and keyboard assembly.
Next steps
1. Follow the procedure in After working inside your computer.
Battery
Lithium-ion battery precautions
CAUTION:
●Exercise caution when handling Lithium-ion batteries.
17
●Discharge the battery completely before removing it. Disconnect the AC power adapter from the system and operate
the computer solely on battery power—the battery is fully discharged when the computer no longer turns on when the
power button is pressed.
●Do not crush, drop, mutilate, or penetrate the battery with foreign objects.
●Do not expose the battery to high temperatures, or disassemble battery packs and cells.
●Do not apply pressure to the surface of the battery.
●Do not bend the battery.
●Do not use tools of any kind to pry on or against the battery.
●Ensure any screws during the servicing of this product are not lost or misplaced, to prevent accidental puncture or
damage to the battery and other system components.
●If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or
crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See
www.dell.com/contactdell.
●Always purchase genuine batteries from www.dell.com or authorized Dell partners and resellers.
●Swollen batteries should not be used and should be replaced and disposed properly. For guidelines on how to handle
and replace swollen Lithium-ion batteries, see Handling swollen Lithium-ion batteries.
Removing the battery
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
About this task
The following image indicates the location of the battery and provides a visual representation of the removal procedure.
Steps
1. Disconnect the battery cable from the system board (applicable only if not disconnected earlier).
18
NOTE: After removing the battery, store the battery cable safely. The replacement battery will not be shipped with the
battery cable. If you want to replace the battery cable, it has to be purchased separately.
2. Remove the four screws (M2x4) that secure the battery to the palm-rest and keyboard assembly.
3. Remove the four screws (M2x3) that secure the battery to the palm-rest and keyboard assembly.
4. Lift the battery off the palm-rest and keyboard assembly.
Installing the battery
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the battery and provides a visual representation of the installation procedure.
Steps
1. Using the alignment posts, place the battery on the palm-rest and keyboard assembly.
2. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly.
3. Replace the four screws (M2x4) that secure the battery to the palm-rest and keyboard assembly.
4. Replace the four screws (M2x3) that secure the battery to the palm-rest and keyboard assembly.
5. Connect the battery cable to the system board.
NOTE: If you are replacing your old battery with the new battery, use the battery cable that came with the old battery. If you
want to replace the battery cable, it has to be purchased separately.
Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.
19
Battery cable
Lithium-ion battery precautions
CAUTION:
●Exercise caution when handling Lithium-ion batteries.
●Discharge the battery completely before removing it. Disconnect the AC power adapter from the system and operate
the computer solely on battery power—the battery is fully discharged when the computer no longer turns on when the
power button is pressed.
●Do not crush, drop, mutilate, or penetrate the battery with foreign objects.
●Do not expose the battery to high temperatures, or disassemble battery packs and cells.
●Do not apply pressure to the surface of the battery.
●Do not bend the battery.
●Do not use tools of any kind to pry on or against the battery.
●Ensure any screws during the servicing of this product are not lost or misplaced, to prevent accidental puncture or
damage to the battery and other system components.
●If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or
crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See
www.dell.com/contactdell.
●Always purchase genuine batteries from www.dell.com or authorized Dell partners and resellers.
●Swollen batteries should not be used and should be replaced and disposed properly. For guidelines on how to handle
and replace swollen Lithium-ion batteries, see Handling swollen Lithium-ion batteries.
Removing the battery cable
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the battery.
NOTE: If battery is disconnected from system board for service, then there is a delay during system boot as the computer
undergoes RTC battery reset.
About this task
The following images indicate the location of the battery cable and provide a visual representation of the removal procedure.
20
Steps
1. Flip the battery and remove the battery cable from the routing guides on the battery.
2. Disconnect the battery cable from the connector on the battery.
3. Lift the battery cable off the battery.
Installing the battery cable
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the battery cable and provides a visual representation of the installation procedure.
21
Steps
1. Align and place the battery cable on the battery.
2. Route the battery cable through the routing guides on the battery.
3. Connect the battery cable to the connector on the battery.
Next steps
1. Install the battery.
2. Install the base cover.
3. Follow the procedure in After working on your computer.
Solid-state drive
Removing the 2230 solid-state drive in SSD slot one
Prerequisites
1. Follow the procedure in Before working inside your computer.
CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.
CAUTION: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state.
2. Remove the base cover.
About this task
NOTE: This procedure applies only to computers shipped with a 2230 solid-state drive installed in SSD slot one.
The following image indicates the location of the 2230 solid-state drive that is installed in SSD slot one and provides a visual
representation of the removal procedure.
22
Steps
1. Remove the two screws (M2x4) that secure the thermal shield to the solid-state drive and the system board.
2. Lift the thermal shield off the solid-state drive.
3. Slide and lift the solid-state drive off the solid-state drive slot on the system board.
Installing the 2230 solid-state drive in SSD slot one
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
NOTE: This procedure applies only to computers shipped with a 2230 solid-state drive installed in SSD slot one.
NOTE: Depending on the configuration ordered, your computer may support either 2230 solid-state drive or 2280 solid-state
drive in SSD slot one.
If you want to replace your 2230 solid-state drive with a 2280 solid-state drive, see procedure to move the screw mount.
The following image indicates the location of the 2230 solid-state drive that is installed in SSD slot one and provides a visual
representation of the installation procedure.
23
Steps
1. Align the notch on the solid-state drive with the tab on the solid-state drive slot.
2. Slide the solid-state drive into the solid-state drive slot.
3. Place the thermal shield on the solid-state drive.
4. Align the screw holes on the thermal shield with the screw holes on the solid-state drive and system board.
5. Replace the two screws (M2x4) that secure the thermal shield to the solid-state drive and the system board.
Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.
Removing the 2280 solid-state drive in SSD slot one
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.
CAUTION: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state.
3. Remove the base cover.
About this task
NOTE: This procedure applies only to computers shipped with a 2280 solid-state drive installed in SSD slot one.
NOTE: Slot one supports both PCIe Gen3/Gen4 SSD.
The following image indicates the location of the 2280 solid-state drive that is installed in SSD slot one and provides a visual
representation of the removal procedure.
24
Steps
1. Remove the two screws (M2x4) that secure the thermal shield to the solid-state drive and the system board.
2. Lift the thermal shield off the solid-state drive.
3. Slide and lift the solid-state drive off the solid-state drive slot on the system board.
Installing the 2280 solid-state drive in SSD slot one
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
NOTE: This procedure applies only to computers shipped with a 2280 solid-state drive installed in SSD slot one.
NOTE: Slot one supports both PCIe Gen3/Gen4 SSD.
NOTE: Depending on the configuration ordered, your computer may support either 2230 solid-state drive or 2280 solid-state
drive in SSD slot one.
If you want to replace your 2230 solid-state drive with a 2280 solid-state drive, see procedure to move the screw mount.
The following image indicates the location of the 2280 solid-state drive that is installed in SSD slot one and provides a visual
representation of the installation procedure.
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Steps
1. Align the notch on the solid-state drive with the tab on the solid-state drive slot.
2. Slide the solid-state drive into the solid-state drive slot.
3. Place the thermal shield on the solid-state drive.
4. Align the screw holes on the thermal shield with the screw holes on the solid-state drive and system board.
5. Replace the two screws (M2x4) that secure the thermal shield to the solid-state drive and the system board.
Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.
Removing the 2230 solid-state drive in SSD slot two
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.
CAUTION: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state.
3. Remove the base cover.
About this task
NOTE: This procedure applies only to computers shipped with a 2230 solid-state drive installed in SSD slot two.
NOTE: Depending on the configuration ordered, your computer may support either 2230 solid-state drive or 2280 solid-state
drive in SSD slot two.
The following image indicates the location of the 2230 solid-state drive that is installed in SSD slot two and provides a visual
representation of the removal procedure.
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Steps
1. Remove the two screws (M2x4) that secure the thermal shield to the solid-state drive and system board.
2. Lift the thermal shield off the solid-state drive.
3. Slide and lift the solid-state drive off the solid-state drive slot on the system board.
Installing the 2230 solid-state drive in SSD slot two
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
NOTE: This procedure applies only to computers shipped with a 2230 solid-state drive installed in SSD slot two.
NOTE: Depending on the configuration ordered, your computer may support either 2230 solid-state drive or 2280 solid-state
drive in SSD slot two.
If you want to replace your 2280 solid-state drive with a 2230 solid-state drive , see procedure to change the screw mount.
The following image indicates the location of the 2230 solid-state drive installed in SSD slot two and provides a visual representation
of the installation procedure.
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Steps
1. Align the notch on the solid-state drive with the tab on the solid-state drive slot.
2. Slide the solid-state drive into the solid-state drive slot.
3. Place the thermal shield on the solid-state drive.
4. Align the screw holes on the thermal shield with the screw holes on the solid-state drive and system board.
5. Replace the two screws (M2x4) that secure the solid-state drive to the system board.
Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.
Removing the 2280 solid-state drive in SSD slot two
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.
CAUTION: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state.
3. Remove the base cover.
About this task
NOTE: This procedure applies only to computers shipped with a 2280 solid-state drive installed in SSD slot two.
NOTE: Slot two supports PCIe Gen3 SSD only.
NOTE: Depending on the configuration ordered, your computer may support either 2230 solid-state drive or 2280 solid-state
drive in SSD slot two.
The following image indicates the location of the 2280 solid-state drive that is installed in SSD slot two and provides a visual
representation of the removal procedure.
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Steps
1. Remove the two screws (M2x4) that secure the thermal shield to the solid-state drive and system board.
2. Lift the thermal shield off the solid-state drive.
3. Slide and lift the solid-state drive off the solid-state drive slot on the system board.
Installing the 2280 solid-state drive in SSD slot two
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
NOTE: This procedure applies only to computers shipped with a 2280 solid-state drive installed in SSD slot two.
NOTE: Slot two supports PCIe Gen3 SSD only.
NOTE: Depending on the configuration ordered, your computer may support either 2230 solid-state drive or 2280 solid-state
drive in SSD slot two.
If you want to replace your 2280 solid-state drive with a 2230 solid-state drive, see procedure to change the screw mount.
The following image indicates the location of the 2280 solid-state drive installed in SSD slot two and provides a visual representation
of the installation procedure.
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Steps
1. Align the notch on the solid-state drive with the tab on the solid-state drive slot.
2. Slide the solid-state drive into the solid-state drive slot.
3. Place the thermal shield on the solid-state drive.
4. Align the screw holes on the thermal shield with the screw holes on the solid-state drive and system board.
5. Replace the two screws (M2x4) that secure the solid-state drive to the system board.
Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.
Procedure to move the screw mount in SSD slot one
About this task
This computer supports two solid-state drive form factors in SSD slot one:
●M.2 2230
●M.2 2280
If you are replacing the current solid-state drive in SSD slot one, with another solid-state drive that is of a different form factor, see
the following procedure to move the location of the screw mount in SSD slot one.
Steps
1. Slide to remove the screw mount from the palm-rest and keyboard assembly.
2. Slide the screw mount into the other screw mount slot on the palm-rest and keyboard assembly.
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3. To install a 2230 solid-state drive in SSD slot one, see installing the 2230 solid-state drive in SSD slot one.
4. To install a 2280 solid-state drive in SSD slot one, see installing the 2280 solid-state drive in SSD slot one.
Procedure to move the screw mount in SSD slot two
About this task
This computer supports two solid-state drive form factors in SSD slot two:
●M.2 2230
●M.2 2280
If you are replacing the current solid-state drive in SSD slot two, with another solid-state drive that is of a different form factor, see
the following procedure to move the location of the screw mount in SSD slot two.
Steps
1. Slide to remove the screw mount from the palm-rest and keyboard assembly.
2. Slide the screw mount into the other screw mount slot on the palm-rest and keyboard assembly.
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3. To install a 2230 solid-state drive in SSD slot two, see installing the 2230 solid-state drive in SSD slot two.
4. To install a 2280 solid-state drive in SSD slot two, see installing the 2280 solid-state drive in SSD slot two.
Speakers
Removing the speakers
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the battery.
4. Remove the 2280 solid-state drive in SSD slot 2.
NOTE: This step is required if the device is shipped with a 2280 solid-state drive in SSD slot 2.
About this task
The following image indicates the location of the speakers and provides a visual representation of the removal procedure.
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Steps
1. Disconnect the speaker cable from the system board.
2. Peel the tape that secures the speaker cable to the palm-rest and keyboard assembly.
3. Peel the tape that secures the speaker cable to the touchpad bracket.
4. Note the speaker cable routing, and remove the speaker cable from the routing guides on the palm-rest and keyboard assembly.
5. Lift the speakers, along with the cables, off the palm-rest and keyboard assembly.
Installing the speakers
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the speakers and provides a visual representation of the installation procedure.
Steps
1. Using the alignment posts and rubber grommets, place the speakers in the slots on the palm-rest and keyboard assembly.
NOTE: If the rubber grommets are pushed out of the speakers when removing the speakers, push them back in place before
replacing the speakers.
2. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly.
3. Adhere the tape that secures the speaker cable to the touchpad bracket.
4. Adhere the tapes that secure the speaker cable to the palm-rest and keyboard assembly.
5. Connect the speaker cable to the system board.
Next steps
1. Install the 2280 solid-state drive 2 in SSD slot 2.
NOTE: This step is required if the device is shipped with a 2280 solid-state drive in SSD slot 2.
2. Install the battery.
3. Install the base cover.
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4. Follow the procedure in After working inside your computer.
I/O board
Removing the I/O board
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
About this task
The following image indicates the location of the I/O board and provides a visual representation of the removal procedure.
Steps
1. Lift the system board Mylar and open the latch to disconnect the I/O-board cable from the system board.
2. Open the latch to disconnect the I/O-board cable from the I/O board.
3. Remove the screw (M2x4) that secures the I/O board to the palm-rest and keyboard assembly.
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NOTE: If the device is shipped with the NVIDIA GeForce RTX 3050 Ti discrete GPU controller, there are two screws (M2x4)
that secure the I/O board to the palm-rest and keyboard assembly. Remove the two screws (M2x4) and see step 5.
4. Loosen the captive screw (M2x2) that secures the I/O board to the palm-rest and keyboard assembly.
NOTE: If your device is shipped with the NVIDIA GeForce RTX 3050 Ti discrete GPU controller, skip this step and see step
5.
5. Lift the I/O board off the palm-rest and keyboard assembly.
Installing the I/O board
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the I/O board and provides a visual representation of the installation procedure.
\
Steps
1. Peel back the system board Mylar.
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2. Align and place the I/O board on the palm-rest and keyboard assembly.
3. Replace the screw (M2x4) that secures the I/O board to the palm-rest and keyboard assembly.
NOTE: If the device is shipped with the NVIDIA GeForce RTX 3050 Ti discrete GPU controller, replace the two screws
(M2x4) that secure the I/O board to the palm-rest and keyboard assembly. See step 5.
4. Tighten the captive screw (M2x2) that secures the I/O board to the palm-rest and keyboard assembly.
NOTE: If the device is shipped with the NVIDIA GeForce RTX 3050 Ti discrete GPU controller, skip this step and see step 5.
5. Connect the I/O-board cable to the I/O board and close the latch to secure the cable.
6. Connect the I/O-board cable to the system board and close the latch to secure the cable.
7. Place the system board Mylar back on the system board.
Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.
Memory module
Removing the memory module
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
About this task
The following image indicates the location of the memory module and provides a visual representation of the removal procedure.
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Steps
1. Lift the system board Mylar to access the memory module.
2. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module
pops up.
3. Remove the memory module from the memory-module slot.
NOTE: Repeat step 1 and step 3 to remove the other memory module, if installed on your computer.
Installing the memory module
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the memory module and provides a visual representation of the installation procedure.
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Steps
1. Lift the system board Mylar to access the memory-module slot.
2. Align the notch on the memory module with the tab on the memory-module slot.
3. Slide the memory module firmly into the slot at an angle.
4. Press the memory module down until it clicks into place.
NOTE: If you do not hear the click, remove the memory module and reinstall it.
NOTE: Repeat step 1 to step 4 to install the other memory module, if available on your computer.
Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.
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Wireless card
Removing the wireless card
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
About this task
The following image indicates the location of the wireless card and provides a visual representation of the removal procedure.
Steps
1. Lift the system board Mylar to access the wireless card.
2. Remove the screw (M2x4) that secures the wireless-card bracket to the system board and palm-rest and keyboard assembly.
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3. Lift the wireless-card bracket off the wireless card.
4. Disconnect the antenna cables from the wireless card.
5. Slide and remove the wireless card from the wireless-card slot.
Installing the wireless card
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the wireless card and provides a visual representation of the installation procedure.
Steps
1. Lift the system board Mylar to access the wireless-card slot.
2. Connect the antenna cables to the wireless card.
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The following table provides the antenna-cable color scheme for the wireless card that is supported by your computer.
Table 2. Antenna-cable color scheme
Connectors on the
wireless card Antenna-cable color Silkscreen marking
Main White MAIN △ (white triangle)
Auxiliary Black AUX ▲ (black triangle)
3. Align the notch on the wireless card with the tab on the wireless-card slot and insert the wireless card at an angle into the
wireless-card slot.
4. Align and place the wireless-card bracket on the wireless card.
5. Replace the screw (M2x4) that secures the wireless-card bracket to the system board and palm-rest and keyboard assembly.
6. Secure the wireless-card cables to the palm-rest and keyboard assembly with the keyboard Mylar.
Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.
Rear-I/O cover
Removing the rear I/O-cover
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
About this task
The following image indicates the location of the rear I/O-cover and provides a visual representation of the removal procedure.
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Steps
1. Remove the two screws (M2x4) that secure the rear I/O-cover to the palm-rest and keyboard assembly.
2. Remove the two screws (M2.5x5) that secure the rear I/O-cover to the palm-rest and keyboard assembly.
3. Disconnect the Tron light cable from the system board.
4. Firmly grasp the sides of your computer with both hands and push the rubber feet on the rear I/O-cover outwards with your
thumbs to release the rear I/O-cover from the palm-rest and keyboard assembly.
5. Slide the rear I/O-cover away from the palm-rest and keyboard assembly.
Installing the rear I/O-cover
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the rear I/O-cover and provides a visual representation of the installation procedure.
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Steps
1. Slide the rear I/O-cover onto the palm-rest and keyboard assembly until it snaps into place.
2. Replace the two screws (M2x4) that secure the rear I/O-cover to the palm-rest and keyboard assembly.
3. Connect the Tron light cable to the system board.
4. Replace the two screws (M2.5x5) that secure the rear I/O-cover to the palm-rest and keyboard assembly.
Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.
Touchpad
Removing the touchpad
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the battery.
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About this task
The following image indicates the location of the touchpad and provides a visual representation of the removal procedure.
Steps
1. Remove the speaker cable from the routing guides on the palm-rest and keyboard assembly.
2. Open the latch and disconnect the touchpad cable from the system board.
3. Open the latch and disconnect the touchpad cable from the touchpad.
4. Remove the two (M2.5x2.5) screws that secure the touchpad bracket to the palm-rest and keyboard assembly.
5. Lift the touchpad bracket off the palm-rest and keyboard assembly.
NOTE: Install the touchpad bracket on the replacement palm-rest and keyboard assembly. The touchpad bracket is not
available on the replacement palm-rest and keyboard assembly.
6. Remove the two (M2x2) screws that secure the touchpad to the palm-rest and keyboard assembly.
7. Lift the touchpad off the palm-rest and keyboard assembly.
NOTE: After removing the touchpad, if the replacement touchpad is not installed immediately, replace the touchpad bracket
to the palm-rest and keyboard assembly.
44
Installing the touchpad
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the touchpad and provides a visual representation of the installation procedure.
Steps
1. Align and place the touchpad into the slot on the palm-rest and keyboard assembly.
2. Replace the two (M2x2) screws that secure the touchpad to the palm-rest and keyboard assembly.
3. Connect the touchpad cable to the system board and close the latch to secure the cable.
4. Connect the touchpad cable to the touchpad and close the latch to secure the cable.
5. Align and place the touchpad bracket into the slot on the palm-rest and keyboard assembly.
6. Replace the two (M2.5x2.5) screws that secure the touchpad bracket to the palm-rest and keyboard assembly.
7. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly.
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Next steps
1. Install the battery.
2. Install the base cover.
3. Follow the procedure in After working inside your computer.
Power-adapter port
Removing the power-adapter port
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the rear I/O-cover.
About this task
The following image indicates the location of the power-adapter port and provides a visual representation of the removal procedure.
Steps
1. Open the latch and disconnect the display cable from the system board.
2. Disconnect the Alienhead LED cable from the system board.
46
3. Peel the display cable from the system board and remove the display cable from the slot on the system board.
4. Lift the system board Mylar next to the left fan to access the power-adapter port.
5. Remove the two screws (M2x4) on the power-adapter port-bracket that secures the power-adapter port bracket to the system
board.
6. Lift the power-adapter port-bracket off the system board.
7. Disconnect the power-adapter port-cable from the system board.
8. Peel and lift the power-adapter port, along with its cable, off the system board.
Installing the power-adapter port
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the power-adapter port and provides a visual representation of the installation
procedure.
Steps
1. Lift the system board Mylar next to the left fan to access the power-adapter port slot.
2. Place the power-adapter port into the slot on the system board.
3. Connect the power-adapter port cable to the system board.
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4. Adhere the power-adapter port cable on the system board.
5. Align the screw holes on the power-adapter port bracket to the screw holes on the system board.
6. Replace the two screws (M2x4) that secure the power-adapter port bracket to the system board.
7. Replace the system board Mylar back to the edge of the left fan.
8. Route the display cable through the opening between the power-adapter port and the heat-sink assembly.
9. Connect the display cable on the system board and close the latch to secure the cable.
10.Connect the Alienhead LED cable to the system board.
11. Adhere the display cable to the system board.
Next steps
1. Install the rear I/O-cover.
2. Install the base cover.
3. Follow the procedure in After working inside your computer.
Display assembly
Removing the display assembly
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the rear I/O-cover.
About this task
The following images indicate the location of the display assembly and provide a visual representation of the removal procedure.
48
49
Steps
1. Open the latch and disconnect the display cable from the system board.
2. Disconnect the Alienhead LED cable from the system board.
3. Disconnect the RGB-IR camera cable from the USB board.
NOTE: This step applies to devices that are shipped with a hybrid RGB-IR camera module.
4. Lift the system board Mylar and peel the tapes that secure the RGB-IR camera cable to the system board.
NOTE: This step applies to devices that are shipped with a hybrid RGB-IR camera module.
5. Lift the RGB-IR camera cable off the system board.
NOTE: This step applies to devices that are shipped with a hybrid RGB-IR camera module.
6. Turn the computer over and place the computer on a clean and flat surface.
7. Remove the display cable from the routing guides on the palm-rest and keyboard assembly.
8. Remove the RGB-IR camera cable from the routing guides on the palm-rest and keyboard assembly.
NOTE: This step applies to devices that are shipped with a hybrid RGB-IR camera module.
9. Remove the six screws (M2.5x5) that secure the display hinges to the palm-rest and keyboard assembly.
50
10.Lift the display assembly off the palm-rest and keyboard assembly.
11. After performing all the above steps, you are left with the display assembly.
Installing the display assembly
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the display assembly and provides a visual representation of the installation procedure.
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Steps
1. Align the screw holes on the display hinges with screw holes on the palm-rest and keyboard assembly and place the display
assembly on the palm-rest and keyboard assembly.
2. Route the display cable through the routing guides on the palm-rest and keyboard assembly.
3. Route the RGB-IR camera cable through the slot on the palm-rest and keyboard assembly.
NOTE: This step applies to devices that are shipped with a hybrid RGB-IR camera module.
4. Replace six screws (M2.5x5) that secure the display hinges to the palm-rest and keyboard assembly.
5. Turn the computer over.
6. Connect the display cable to the connector on the system board and close the latch to secure the cable.
7. Connect the Alienhead LED cable to the system board.
8. Adhere the display cable to the system board.
9. Lift the system board Mylar.
10.Adhere the RGB-IR camera cable to the system board along the edge of right fan of the heatsink assembly.
NOTE: This step applies to devices that are shipped with a hybrid RGB-IR camera module.
11. Connect the RGB-IR camera cable to the USB board.
NOTE: This step applies to devices that are shipped with a hybrid RGB-IR camera module.
12. Place the system board Mylar back onto the system board.
Next steps
1. Install the rear I/O-cover.
2. Install the base cover.
3. Follow the procedure in After working inside your computer.
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Keyboard-controller board
Removing the keyboard-controller board
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the battery.
About this task
The following image indicates the location of the keyboard-controller board and provides a visual representation of the removal
procedure.
Steps
1. Open the latch and disconnect the keyboard-backlight cable from the keyboard-controller board.
2. Open the latch and disconnect the keyboard cable from the keyboard-controller board.
3. Open the latch and disconnect the keyboard-controller board cable from the keyboard-controller board.
4. Remove the screw (M2x2) that secures the keyboard-controller board to the palm-rest and keyboard assembly.
5. Remove the keyboard-controller board off the palm-rest and keyboard assembly.
Installing the keyboard-controller board
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the keyboard-controller board and provides a visual representation of the installation
procedure.
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Steps
1. Using the alignment posts, adhere the keyboard-controller board into the slot on the palm-rest and keyboard assembly.
2. Align the screw hole on the keyboard-controller board with the screw hole on the palm-rest and keyboard assembly.
3. Replace the screw (M2x2) that secures the keyboard-controller board to the palm-rest and keyboard assembly.
4. Connect the keyboard-controller board cable to the keyboard-controller board and close the latch to secure the cable.
5. Connect the keyboard cable to the keyboard-controller board and close the latch to secure the cable.
6. Connect the keyboard-backlight cable to the keyboard-controller board and close the latch to secure the cable.
Next steps
1. Install the battery.
2. Install the base cover.
3. Follow the procedure in After working inside your computer.
System board
Removing the system board
Prerequisites
1. Follow the procedure in Before working inside your computer.
NOTE: Replacing the system board removes any changes that you have made to the BIOS using the BIOS setup program.
Make the appropriate changes again after you replace the system board.
NOTE: Before disconnecting the cables from the system board, note the location of the connectors so that you can
reconnect the cables correctly after you replace the system board.
2. Remove the base cover.
3. Remove the battery.
4. Remove the 2230 solid-state drive or 2280 solid-state drive in SSD slot one, whichever applicable.
5. Remove the 2230 solid-state drive or 2280 solid-state drive in SSD slot two, whichever applicable.
6. Remove the memory module.
7. Remove the wireless card.
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8. Remove the rear I/O-cover.
9. Remove the system board Mylar.
About this task
The following image indicates the connectors on your system board.
1. Display cable
2. Alienhead LED cable
3. Speaker cable
4. I/O-board cable
5. Power-adapter port cable
6. Touchpad cable
7. Keyboard-controller board cable
8. RGB-IR camera cable
NOTE: This applies to devices that are shipped with a hybrid RGB-IR camera module.
9. Power-button board cable
The following image indicates the location of the system board and provides a visual representation of the removal procedure.
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Steps
1. Peel the system board Mylar off the system board.
2. Remove the two screws (M2x4) that secure the USB Type-C port bracket to the system board.
3. Remove the USB Type-C port bracket from the system board.
4. Open the latch, and disconnect the display cable from the system board.
5. Disconnect the Alienhead LED cable from the system board.
6. Peel the display cable from the system board.
7. Disconnect the power-adapter port cable from the system board.
8. Peel the power-adapter port cable from the system board.
9. Disconnect the I/O-board cable from the system board.
10.Disconnect the speaker cable from the system board.
11. Open the latch, and disconnect the touchpad cable from the system board.
12. Open the latch, and disconnect the keyboard-controller board-cable from the system board.
13. Open the latch, and disconnect the power-button board cable from the USB board.
14. Open the latch, and disconnect the RGB-IR camera cable from the USB board.
NOTE: This step is applicable for devices that are shipped with a hybrid RGB-IR camera module.
15.Peel the RGB-IR camera cable from the system board.
NOTE: This step is applicable for devices that are shipped with a hybrid RGB-IR camera module.
16.Remove the eight (M2x4) screws that secure the system board to the palm-rest and keyboard assembly.
NOTE: The USB board and heat sink are attached to the system board.
CAUTION: Before removing the system board, give sufficient time for the heat sink to cool down to avoid injury.
17. Lift the system-board assembly off the palm-rest and keyboard assembly.
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18.Place the system-board assembly on a clean and flat surface.
19.Turn the system-board assembly over.
20.Remove the USB board.
21. Remove the heat-sink assembly.
22.After performing all the above steps, you are left with the system board.
Installing the system board
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
NOTE: When replacing/accessing other parts, the system board can be installed with the heat sink attached in order to simplify
the procedure and preserve the thermal bond between the system board and heat-sink.
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NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program
after you replace the system board.
NOTE: Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program. You must
make the appropriate changes again after you replace the system board.
About this task
The following image indicates the connectors on your system board.
1. Display cable
2. Alienhead LED cable
3. Speaker cable
4. I/O-board cable
5. Power-adapter port cable
6. Touchpad cable
7. Keyboard cable
8. RGB-IR camera cable
NOTE: This applies to devices that are shipped with a hybrid RGB-IR camera module.
9. Power button cable
The following image indicates the location of the system board and provides a visual representation of the installation procedure.
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Steps
1. NOTE: Place the system board on a clean and flat surface.
Replace the USB board.
2. Replace the heat-sink assembly.
3. Turn the system-board assembly over.
4. Align the screw holes on the system-board assembly with the screw holes on the palm-rest and keyboard assembly.
5. Route the power-button board cable under the USB board.
6. Replace the eight screws (M2x4) that secure the system-board assembly to the palm-rest and keyboard assembly.
7. Align the screw holes on the USB Type-C port bracket with the screw holes on the system board.
NOTE: The USB Type-C port bracket must be removed from the previous system board and placed at the new system board.
This step is applicable if a new system board is replacing the previous system board.
8. Replace the two screws (M2x4) that secure the USB Type-C bracket to the system board.
9. Connect the display cable to the system board and close the latch to secure the cable.
NOTE: Move in clock-wise direction to connect the cables to the system board.
10.Connect the Alienhead LED cable to the system board.
11. Adhere the display cable to the system board.
12. Adhere the power-adapter port cable to the system board, and connect the power-adapter port cable to the system board.
13. Connect the I/O-board cable to the system board and close the latch to secure the cable.
14. Connect the speaker cable to the system board.
15.Connect the touchpad cable to the system board and close the latch to secure the cable.
16.Connect the keyboard-controller board-cable to the system board and close the latch to secure the cable.
17. Connect the power-button board cable to the USB board and close the latch to secure the cable.
18.Adhere the RGB-IR camera cable to the system board along the edge of right fan of the heatsink assembly.
NOTE: This step is applicable for devices that are shipped with a hybrid RGB-IR camera module.
19.Connect the RGB-IR camera cable to the connector on the USB board and close the latch to secure the cable on the USB board.
NOTE: This step is applicable for devices that are shipped with a hybrid RGB-IR camera module.
20.Replace the system board Mylar on the system board.
Next steps
1. Install the rear I/O-cover.
2. Install the wireless card.
3. Install the memory module.
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4. Install the 2230 solid-state drive or 2280 solid-state drive in SSD slot one, whichever applicable.
5. Install the 2230 solid-state drive or 2280 solid-state drive in SSD slot two, whichever applicable.
6. Install the battery.
7. Install the base cover.
8. Follow the procedure in After working inside your computer.
Heat-sink assembly
Removing the heat-sink assembly
Prerequisites
1. Follow the procedure in Before working inside your computer.
CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils in your
skin can reduce the heat transfer capability of the thermal grease.
NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you
touch it.
2. Remove the base cover.
3. Remove the 2230 solid-state drive or 2280 solid-state drive in SSD slot one, whichever applicable.
4. Remove the 2230 solid-state drive or 2280 solid-state drive in SSD slot two, whichever applicable.
5. Remove the I/O board.
6. Remove the memory module.
7. Remove the wireless card.
8. Remove the battery.
9. Remove the rear I/O-cover.
10.Follow the procedure from step 1 to step 16 in Removing the system board.
NOTE: System board can be removed with the heat-sink assembly and USB board attached.
About this task
The following image indicates the location of the heat-sink assembly and provides a visual representation of the removal procedure.
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Steps
1. Disconnect the left and right fan cables from the system board.
2. Turn the system-board assembly over.
3. Remove the six screws (M2x4) that secure the heat-sink assembly to the system board.
4. Lift the heat-sink assembly off the system board.
Installing the heat-sink assembly
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the heat-sink assembly and provides a visual representation of the installation
procedure.
CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.
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CAUTION: If either the processor or the heat sink is replaced, use the thermal grease that is provided in the kit to ensure
that thermal conductivity is achieved.
Steps
1. Place the heat-sink assembly on the system board.
2. Align the screw holes on the heat-sink assembly with the screw holes on the system board.
3. Replace the six screws (M2x4) that secure the heat-sink assembly to the system board.
4. Turn the system board over, and connect the left and right fan cables.
Next steps
1. Follow the procedure from step 4 to step 20 in Installing the system board.
2. Install the rear I/O-cover.
3. Install the battery.
4. Install the wireless card.
5. Install the memory module.
6. Install the I/O board.
7. Install the 2230 solid-state drive or 2280 solid-state drive in SSD slot one, whichever applicable.
8. Install the 2230 solid-state drive or 2280 solid-state drive in SSD slot two, whichever applicable.
9. Install the base cover.
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10.Follow the procedure in After working inside your computer.
USB board
Removing the USB board
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the 2230 solid-state drive or 2280 solid-state drive in SSD slot one, whichever applicable.
4. Remove the 2230 solid-state drive or 2280 solid-state drive in SSD slot two, whichever applicable.
5. Remove the I/O board.
6. Remove the memory module.
7. Remove the wireless card.
8. Remove the battery.
9. Remove the rear I/O-cover.
10.Follow the procedure from step 1 to step 16 in Removing the system board.
NOTE: System board can be removed with the heat sink, I/O board, and USB board attached.
About this task
The following image indicates the location of the USB board and provides a visual representation of the removal procedure.
Steps
1. Turn the system-board assembly over.
2. Remove the two screws (M2x4) that secure the USB board to the system board.
3. Remove the USB board off the system board.
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Installing the USB board
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the USB board and provides a visual representation of the installation procedure.
Steps
1. Align the screw holes on the USB board with the screw holes on the system board.
2. Replace the two screws (M2x4) that secure the USB board to the system board.
Next steps
1. Follow the procedure from step 4 to step 20 in Installing the system board.
2. Install the rear I/O cover.
3. Install the battery.
4. Install the wireless card.
5. Install the memory module.
6. Install the I/O board.
7. Install the 2230 solid-state drive or 2280 solid-state drive in SSD slot one, whichever applicable.
8. Install the 2230 solid-state drive or 2280 solid-state drive in SSD slot two, whichever applicable.
9. Install the base cover.
10.Follow the procedure in After working inside your computer.
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Power button
Removing the power button
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the 2230 solid-state drive or 2280 solid-state drive in SSD slot one, whichever applicable.
4. Remove the 2230 solid-state drive or 2280 solid-state drive in SSD slot two, whichever applicable.
5. Remove the I/O board.
6. Remove the memory module.
7. Remove the wireless card.
8. Remove the display assembly.
9. Remove the battery.
10.Remove the rear I/O-cover.
11. Follow the procedure from step 1 to step 16 in Removing the system board.
NOTE: System board can be removed with the heat-sink assembly and USB board attached.
About this task
The following images indicate the location of the power button and provide a visual representation of the removal procedure.
Steps
1. Remove the three screws (M2x2) that secure the power-button bracket to the palm-rest and keyboard assembly.
2. Lift the power-button bracket off the palm-rest and keyboard assembly.
3. Peel and lift the power button off the palm-rest and keyboard assembly.
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Installing the power button
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the power button and provides a visual representation of the installation procedure.
Steps
1. Place the power button on the slot on the palm-rest and keyboard assembly.
2. Align the screw holes on the power-button bracket with the screw holes on the palm-rest and keyboard assembly.
3. Replace the three screws (M2x2) that secure the power-button bracket to the palm-rest and keyboard assembly.
Next steps
1. Follow the procedure from step 4 to step 20 in Installing the system board.
2. Install the rear I/O-cover.
3. Install the battery.
4. Install the display assembly.
5. Install the wireless card.
6. Install the memory module.
7. Install the I/O board.
8. Install the 2230 solid-state drive or 2280 solid-state drive in SSD slot one, whichever applicable.
9. Install the 2230 solid-state drive or 2280 solid-state drive in SSD slot two, whichever applicable.
10.Install the base cover.
11. Follow the procedure in After working inside your computer.
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Palm-rest and keyboard assembly
Removing the palm-rest and keyboard assembly
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the 2230 solid-state drive or 2280 solid-state drive in SSD slot one, whichever applicable.
4. Remove the 2230 solid-state drive or 2280 solid-state drive in SSD slot two, whichever applicable.
5. Remove the I/O board.
6. Remove the memory module.
7. Remove the wireless card.
8. Remove the display assembly.
9. Remove the battery.
10.Remove the rear I/O-cover.
11. Remove the touchpad.
12. Follow the procedure from step 1 to step 16 in Removing the system board.
NOTE: System board can be removed with the heat sink and USB board attached.
13. Remove the power button.
About this task
After performing the steps in the pre-requisites, we are left with the palm-rest and keyboard assembly.
NOTE: When replacing the palm-rest and keyboard assembly, the solid-state drive mounting brackets have to be removed from
the existing palm-rest and keyboard assembly and transferred to the replacement palm-rest and keyboard assembly.
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Installing the palm-rest and keyboard assembly
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
Place the palm-rest and keyboard assembly on a flat surface.
NOTE: When replacing the palm-rest and keyboard assembly, the solid-state drive mounting brackets have to be transferred
from the old palm-rest and keyboard assembly to the replacement palm-rest and keyboard assembly.
Next steps
1. Install the power button.
2. Follow the procedure from step 4 to step 20 in Installing the system board.
3. Install the touchpad.
4. Install the rear I/O-cover.
5. Install the battery.
6. Install the display assembly.
7. Install the wireless card.
8. Install the memory module.
9. Install the I/O board.
10.Install the 2230 solid-state drive or 2280 solid-state drive in SSD slot one, whichever applicable.
11. Install the 2230 solid-state drive or 2280 solid-state drive in SSD slot two, whichever applicable.
12. Install the base cover.
13. Follow the procedure in After working inside your computer.
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System setup
CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain
changes can make your computer work incorrectly.
NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen
information for future reference.
Use the BIOS Setup program for the following purposes:
●Get information about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive.
●Change the system configuration information.
●Set or change a user-selectable option, such as the user password, type of hard drive installed, and enabling or disabling base
devices.
BIOS overview
The BIOS manages data flow between the computer's operating system and attached devices such as hard disk, video adapter,
keyboard, mouse, and printer.
Entering BIOS setup program
Steps
1. Turn on (or restart) your computer.
2. During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately.
NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for
it, and then press F2. If you press F2 before the F2 prompt, this keystroke is lost. If you wait too long and the operating
system logo appears, continue to wait until you see the desktop. Then, turn off your computer and try again.
Navigation keys
NOTE: For most of the System Setup options, changes that you make are recorded but do not take effect until you restart the
system.
Keys Navigation
Up arrow Moves to the previous field.
Down arrow Moves to the next field.
Enter Selects a value in the selected field (if applicable) or follow the link in the field.
Spacebar Expands or collapses a drop-down list, if applicable.
Tab Moves to the next focus area.
Esc Moves to the previous page until you view the main screen. Pressing Esc in the main screen displays a message
that prompts you to save any unsaved changes and restarts the system.
Boot Sequence
Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for
example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can:
●Access System Setup by pressing F2 key
●Bring up the one-time boot menu by pressing F12 key
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The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are:
●Removable Drive (if available)
●STXXXX Drive (if available)
NOTE: XXX denotes the SATA drive number.
●Optical Drive (if available)
●SATA Hard Drive (if available)
●Diagnostics
The boot sequence screen also displays the option to access the System Setup screen.
System setup options
NOTE: Depending on this computer and its installed devices, the items that are listed in this section may or may not be
displayed.
Table 3. System setup options—System information menu
Overview
Alienware m15 R6
BIOS Version Displays the BIOS version number.
Service Tag Displays the Service Tag of the computer.
Asset Tag Displays the Asset Tag of the computer.
Manufacture Date Displays the manufacture date of the computer.
Ownership Date Displays the ownership date of the computer.
Express Service Code Displays the express service code of the computer.
Ownership Tag Displays the ownership tag of the computer.
Signed Firmware Update Displays whether the signed firmware update is enabled.
Default: Enabled
BATTERY
Primary
Battery Level Displays the battery level.
Battery State Displays the battery state.
Health Displays the battery health information.
AC Adapter Displays whether an AC adapter is connected. If connected, the AC adapter type.
PROCESSOR
Processor Type Displays the processor type.
Maximum Clock Speed Displays the maximum processor clock speed.
Minimum Clock Speed Displays the minimum processor clock speed.
Current Clock Speed Displays the current processor clock speed.
Core Count Displays the number of cores on the processor.
Processor ID Displays the processor identification code.
Processor L2 Cache Displays the processor L2 Cache size.
Processor L3 Cache Displays the processor L3 Cache size.
Microcode Version Displays the microcode version.
Intel® Hyper-Threading Capable Displays whether the processor is Hyper-Threading (HT) capable.
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Table 3. System setup options—System information menu (continued)
Overview
64-Bit Technology Displays whether 64-bit technology is used.
MEMORY
Memory Installed Displays the total computer memory installed.
Memory Available Displays the total computer memory available.
Memory Speed Displays the memory speed.
Memory Channel Mode Displays single or dual channel mode.
Memory Technology Displays the technology that is used for the memory.
DIMM A Size Displays the memory configuration of DIMM A.
DIMM B Size Displays the memory configuration of DIMM B.
DEVICES
Panel Type Displays the Panel Type of the computer.
Video Controller Displays the integrate graphics information of the computer.
Video Memory Displays the video memory information of the computer.
Wi-Fi Device Displays the Wi-Fi device installed in the computer.
Native Resolution Displays the native resolution of the computer.
Video BIOS Version Displays the video BIOS version of the computer.
Audio Controller Displays the audio controller information of the computer.
Bluetooth® Device Displays whether a Bluetooth device is installed in the computer.
LOM MAC Address Displays the MAC address of the LAN on Motherboard (LOM).
dGPU Video Controller Displays the discrete graphics controller.
Table 4. System setup options—Boot Configuration menu
Boot Configuration
Boot Sequence
Boot Mode: UEFI only Displays the boot mode of this computer.
Boot Sequence Enables or disables Windows Boot Manager and UEFI Hard Drive.
By default, Windows Boot Manager is selected
By default, UEFI Hard Drive is selected
Secure Boot
Enable Secure Boot Enables secure boot using only validated boot software.
Default: OFF
Secure Boot Mode Displays the secure boot mode .
Default: Deployed Mode
Expert Key Management
Enable Custom Mode Allows the PK, KEK, db, and dbx security key databases to be modified.
Default: OFF
Custom Mode Key Management Allows for selection of key database.
Default: PK
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Table 5. System setup options—Integrated Devices menu
Integrated Devices
Date/Time
Date Sets the computer date in MM/DD/YYYY format. Changes to the date take
effect immediately.
Time Sets the computer time in HH/MM/SS 24-hour format. You can switch between
12-hour and 24-hour clock. Changes to the time take effect immediately.
Camera
Enable Camera Enables or disables the camera.
By default, Enable Camera is selected.
Audio
Enable Audio Enables or disables all integrated audio controller.
Default: ON
Enable Microphone Enables or disables microphone.
By default, Enable Microphone is selected.
Enable Internal Speaker Enables or disables internal speaker.
By default, Enable Internal Speaker is selected.
USB/Thunderbolt Configuration
Enable External USB Ports Enables or disables all external USB ports in an OS environment.
By default, Enable External USB Ports is selected.
Enable USB Boot Support Enables or disables booting from USB mass storage devices such as external hard
drive, optical drive, and USB drive.
By default, Enable USB Boot Support is selected.
Enable Thunderbolt™ Boot Support Enables or disables Thunderbolt™ adapter peripheral devices and USB devices
connected to the Thunderbolt™ adapter to be used during BIO's pre-boot.
Default: OFF
Enable Thunderbolt™ (and PCIe behind
TBT) pre-boot modules
Enables or disables PCIe devices that are connected through a Thunderbolt™
adapter to run the PCIe device's UEFI Option ROM(s) during pre-boot.
Default: OFF
Table 6. System setup options—Storage menu
Storage
SATA/NVMe Operation
SATA/NVMe Operation Sets the operating mode of the integrated storage device controller.
Default: RAID On
Storage Interface
Port Enablement Enables or disables the onboard drives.
M.2 PCIe SSD-0 Enables or disables the M.2 PCIe SSD-0.
Default: ON
M.2 PCIe SSD-1 Enables or disables the M.2 PCIe SSD-1.
Default: ON
SMART Reporting
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Table 6. System setup options—Storage menu (continued)
Storage
Enable SMART Reporting Enables or disables Self-Monitoring, Analysis, and Reporting Technology
(SMART).
Default: OFF
Drive Information Displays the information of various onboard drives.
Table 7. System setup options—Display menu
Display
Display Brightness
Brightness on battery power Sets the screen brightness when the computer is running on battery power.
Default: 50
Brightness on AC power Sets the screen brightness when the computer is running on AC power.
Default: 100
Full Screen Logo
Full Screen Logo When turned on, the full screen logo is displayed if the image matches the screen
resolution.
Default: OFF
Hybrid Graphics / Advanced Optimus Enables or disables the touchscreen.
Default: ON
Enable Hybrid Graphics / Advanced
Optimus (when available) When turned on, the system allows both integrated and discrete graphics
controllers to work together for optimized capability and battery life. When
turned off, the discrete graphics controller will drive all displays to prioritize
graphics capability over battery life.
Default: On
NOTE: Linux is not supported with Hybrid Graphics enabled.
Table 8. System setup options—Connection menu
Connection
Network Controller Configuration
Integrated NIC Controls the onboard LAN controller.
Default: Enabled with PXE
Wireless Device Enable
WLAN Enable or disable internal WLAN devices.
By default, WLAN is selected.
Bluetooth® Enable or disable internal Bluetooth devices.
By default, Bluetooth is selected.
Enable UEFI Network Stack
Enable UEFI Network Stack Enables or disables UEFI networking protocols, if they are installed and available.
Default: ON
HTTP(s) Boot Feature
HTTP(s) Boot Enable or disable HTTP(s) Boot feature.
Default: ON
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Table 8. System setup options—Connection menu (continued)
Connection
HTTP(s) Boot Modes Configures HTTP(s) Boot Modes.
Default: Auto Mode. HTTP(s) Boot automatically extracts Boot URL from the
Dynamic Host Configuration (DHCP).
NOTE: Provisioning of the Certificate is required to connect to HTTPs Boot
server.
Table 9. System setup options—Power menu
Power
Battery 1 Charge Mode
Battery 1 Charge Mode Enables the computer to run on battery during peak power usage hours. Use the
below options to prevent AC power usage between certain times of each day.
Default: Adaptive. Battery settings are adaptively optimized based on your typical
battery usage pattern.
Advanced Configuration
Enable Advanced Battery Charge
Configuration
Enables Advanced Battery Charge Configuration from the beginning of the day
to a specified work period. Advanced Battery Charged maximizes battery health
while still supporting heavy use during the work day.
Default: OFF
USB PowerShare
Enable USB PowerShare Enables external devices such as phones and portable music players to be
powered or charged using the stored system battery..
Default: OFF
Thermal Management
Thermal Management Enables the cooling fan and processor heat management to adjust system
performance, noise, and temperature.
Default: Optimized. Standard settings for cooling fan and processor heat
management. This setting is a balance of performance, noise, and temperature.
Block Sleep
Block Sleep Blocks the computer from entering Sleep (S3) mode in the operating system.
Default: OFF
NOTE: If enabled, the computer will not go to sleep, Intel® Rapid Start will be
disabled automatically, and the operating system power option will be blank if
it was set to Sleep.
Lid Switch
Enable Lid Switch Enable or disable the lid switch.
Default: ON
Power On Lid Open Enables the computer to turn on from the off state whenever the lid is opened.
Default: ON
Intel Speed Shift Technology
Intel Speed Shift Technology Enables or disables the Intel Speed Shift Technology support. Setting this
option to enable allows the operating system to select the appropriate processor
performance automatically.
Default: ON
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Table 10. System setup options—Security menu
Security
Intel® Platform Trust Technology
Intel® Platform Trust Technology On Enable or disable the Intel® Platform Trust Technology (PPT) feature in the OS.
Default: ON
PPI Bypass for Clear Commands Enables or disables the Trusted Platform Model (TPM) Physical Presence Interface
(PPI). When enabled, the OS will skip BIOS Physical Presence Interface (PPI) user
prompts when issuing the Clear command.
Default: OFF
Clear Enables or disables the computer to clear the PTT owner information, and returns
the PTT to the default state.
Default: OFF
SMM Security Mitigation
SMM Security Mitigation Enables or disables additional UEFI SMM Security Mitigation protections.
Default: OFF
NOTE: This feature may cause compatibility issues or loss of functionality with
some legacy tools and applications.
Data Wipe on Next Boot
Start Data Wipe When enabled, the BIOS will schedule a data wipe cycle for all storage devices
that are connected to the system board on the next reboot.
Default: OFF
Absolute®
Absolute® Enables, disables or permanently disable the BIOS module interface of the
optional Absolute Persistence Module service from Absolute Software.
Default: Enabled
UEFI Boot Path Security
UEFI Boot Path Security Determines if the system will prompt the user to enter the admin password (if set)
when booting to a UEFI boot path device frim the F12 boot menu.
Default: Always Except Internal HDD.
Table 11. System setup options—Passwords menu
Passwords
Admin Password Enables you to set, change, or delete the administrator (admin) password. The
admin password enables several security features
System Password Enables you to set, change, or delete the system password.
M.2 PCIe SSD-0 Enables you to set, change, or delete the M.2 PCIe SSD-0 password.
Password Configuration
Upper Case Letter Enforces password restriction that the password must contain at least one upper
case letter.
Default: OFF
Lower Case Letter Enforces password restriction that the password must contain at least one lower
case letter.
Default: OFF
Digit Enforces password restriction that the password must contain at least one digit.
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Table 11. System setup options—Passwords menu (continued)
Passwords
Default: OFF
Special Character Enforces password restriction that the password must contain at least one special
character.
Default: OFF
Minimum Characters Controls the minimum number of characters allowed for password.
Default: 04
Password Bypass
Password Bypass Bypass the System (Boot) Password and the internal hard drive password prompts
during a system restart.
Default: Disabled
Password Changes Bypass the System (Boot) Password and the internal hard drive password prompts
during a system restart.
Default: Disabled
Enable Non-Admin Password Changes Enables or disables the user to change the system and hard drive password
without the need for admin password.
Default: ON
Admin Setup Lockout
Enable Admin Setup Lockout Enables or disables the user from entering BIOS Setup when an Admin Password
is set.
Default: OFF
Master Password Lockout
Enable Master Password Lockout Enables or disables master password support.
Default: OFF
NOTE: Hard drive passwords must be cleared before the setting can be
changed.
Allow Non-Admin PSID Revert
Enable Allow Non-Admin PSID Revert Controls access to the Physical Security ID (PSID) revert of NVMe hard-drives
from the Dell Security Manager prompt.
Default: OFF
Table 12. System setup options—Update,Recovery menu
Update,Recovery
UEFI Capsule Firmware Updates
Enable UEFI Capsule Firmware Updates Enables or disables BIOS updates through UEFI capsule update packages.
Default: ON
BIOS Recovery from Hard Drive
BIOS Recovery from Hard Drive Enables the computer to recover from a bad BIOS image, as long as the Boot
Block portion is intact and functioning.
Default: ON
NOTE: BIOS recovery is designed to fix the main BIOS block and cannot
work if the Boot Block is damaged. In addition, this feature cannot work in
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Table 12. System setup options—Update,Recovery menu (continued)
Update,Recovery
the event of EC corruption, ME corruption, or a hardware issue. The recovery
image must exist on an unencrypted partition on the drive.
BIOS Downgrade
Allow BIOS Downgrade Controls flashing of the system firmware to previous revisions.
Default: ON
SupportAssist OS Recovery Enables or disables the boot flow for SupportAssist OS Recovery tool, in the event
of certain system error.
Default: ON
BIOSConnect
BIOSConnect Enables or disables cloud Service OS recovery if the main OS fails to boot within
the number of failures equal or greater than the value specified by Dell Auto OS
Recovery Threshold, and local Service does not boot, or is not installed.
Default: ON
Dell Auto OS Recovery Threshold
Dell Auto OS Recovery Threshold Controls the automatic boot flow for SupportAssist System Resolution Console
and for Dell operating system Recovery tool.
Default: 2.
Table 13. System setup options—System Management menu
System Management
Service Tag Displays the Service Tag of the computer.
Asset Tag Creates a system Asset Tag that can be used by an IT administrator to uniquely
identify a particular system. Once set in BIOS, the Asset Tag cannot be changed.
AC Behavior
Wake on AC Enables or disables basic checks when AC power is applied to the device. The
checks include determining how the AC Recovery option is set. The system will
boot up if Wake on AC is enabled, the system will power off, if Wake on AC is
disabled.
Default: OFF
Auto On Time
Auto On Time Controls automatic powering up of system for defined days and times.
Default: Every Day
First Power On Date
Set Ownership Date Enables the user to configure the Ownership date.
Default: OFF
Table 14. System setup options—Keyboard menu
Keyboard
Fn Lock Options
Fn Lock Options Enables or disables the Fn lock mode.
Default: ON
Lock Mode Controls operation of function keys F1-F12.
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Table 14. System setup options—Keyboard menu (continued)
Keyboard
Default: Lock Mode Standard
Keyboard Backlight Timeout on AC
Keyboard Backlight Timeout on AC Enables the user to define the timeout value for the keyboard backlight when an
AC adapter is plugged into the system.
Default: Never
Keyboard Backlight Timeout on Battery
Keyboard Backlight Timeout on Battery Enables the user to define the timeout value for the keyboard backlight when the
system is operating only on battery power.
Default: Never
RGB Per Key Keyboard Language Enables the user to select the language that matches the keyboard installed on the
system.
Default: English US
WARNING: Selecting the incorrect language may cause the keyboard and
lighting malfunction.
RGB Per Key Keyboard Color Enables the user to select the keyboard color that matches the keyboard installed
on the system.
Default: Dark
WARNING: Selecting the incorrect language may cause the keyboard and
lighting malfunction.
Table 15. System setup options—Pre-boot Behavior menu
Pre-boot Behavior
Adapter warnings
Enable Adapter warnings Enables or disables the computer to display adapter warning messages when
adapters with too little power capacity are detected.
Default: ON
Warnings and Errors
Warnings and Errors Selects an action on encountering a warning or error during boot.
Default: Prompt on Warnings and Errors. Stop, prompt, and wait for user input
when warnings or errors are detected.
NOTE: Errors deemed critical to the operation of the computer hardware will
always halt the computer.
USB-C Warnings Specify the maximum number of characters allowed for Admin password.
Default: 32
Enable Dock Warning Messages Enable or disable dock warning messages.
Default: ON
Fastboot
Fastboot Configures the speed of the UEFI boot process.
Default: Thorough. Performs complete hardware and configuration initialization
during boot.
Extend BIOS POST Time
Extend BIOS POST Time Configures the BIOS POST (Power-On Self-Test) load time.
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Table 15. System setup options—Pre-boot Behavior menu (continued)
Pre-boot Behavior
Default: 0 seconds
Table 16. System setup options—Virtualization Support menu
Virtualization
Intel® Virtualization Technology
Enable Intel® Virtualization Technology
(VT)
Enables the computer to run a virtual machine monitor (VMM).
Default: ON
VT for Direct I/O
Enable Intel® VT for Direct I/O Enables the computer to perform Virtualization Technology for Direct I/O (VT-d).
VT-d is an Intel method that provides virtualization for memory map I/O.
Default: ON
Table 17. System setup options—Performance menu
Performance
Multi-Core Support
Active Cores Changes the number of CPU cores available to the operating system. The default
value is set to the maximum number of cores.
Default: All
Intel® SpeedStep
Enable Intel® SpeedStep Technology Enables or disables the Intel® SpeedStep Technology to dynamically adjust
processor voltage and core frequency, decreasing average power consumption
and heat production.
Default: ON
C-States Control
Enable C-State Control Enables or disables the CPU's ability to enter and exit low-power states.
Default: ON
Enable Adaptive C-States for Discrete
Graphics
Allows to dynamically detect high usage of discrete graphics and adjust system
parameters for higher performance during that time period.
Default: ON
Intel® Turbo Boost Technology
Enable Intel® Turbo Boost Technology Enabled or disabled the Intel® TurboBoost mode of the processor. If enabled,
the Intel® TurboBoost driver increases the performance of the CPU or graphics
processor.
Default: ON
Intel® Hyper-Threading Technology
Enable Intel® Hyper-Threading
Technology
Enabled or disabled the Intel® Hyper-Threading mode of the processor. If
enabled, the Intel® Hyper-Threading increases the efficiency of the processor
resources when multiple threads run on each core.
Default: ON
Extreme Memory Profile
Extreme Memory Profile Enables the user to select one of two alternate memory time profiles, in order to
take advantage of the fastest possible memory performance.
Default: DIMM profile
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Table 17. System setup options—Performance menu (continued)
Performance
TCC Activation Offset
TCC Activation Offset Enables user to adjust CPU's Tcc offset to moderate the performance of the CPU.
Default: 00
Table 18. System setup options—System Logs menu
System Logs
BIOS Event Log
Clear BIOS Event Log Select keep or clear BIOS events.
Default: Keep Log
Thermal Event Log
Clear Thermal Event Log Select keep or clear Thermal events.
Default: Keep Log
Power Event Log
Clear Power Event Log Select keep or clear Power events.
Default: Keep Log
System and setup password
Table 19. System and setup password
Password type Description
System password Password that you must enter to log on to your system.
Setup password Password that you must enter to access and make changes to the
BIOS settings of your computer.
You can create a system password and a setup password to secure your computer.
CAUTION: The password features provide a basic level of security for the data on your computer.
CAUTION: Anyone can access the data stored on your computer if it is not locked and left unattended.
NOTE: System and setup password feature is disabled.
Assigning a system setup password
Prerequisites
You can assign a new System or Admin Password only when the status is in Not Set.
About this task
To enter the system setup, press F12 immediately after a power-on or reboot.
Steps
1. In the System BIOS or System Setup screen, select Security and press Enter.
The Security screen is displayed.
2. Select System/Admin Password and create a password in the Enter the new password field.
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Use the following guidelines to assign the system password:
●A password can have up to 32 characters.
●The password can contain the numbers 0 through 9.
●Only lower case letters are valid, upper case letters are not valid.
●Only the following special characters are valid: Space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`).
3. Type the system password that you entered earlier in the Confirm new password field and click OK.
4. Press Esc and a message prompt's you to save the changes.
5. Press Y to save the changes.
The computer restarts.
Deleting or changing an existing system setup password
Prerequisites
Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing System
and/or Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is Locked.
About this task
To enter the System Setup, press F12 immediately after a power-on or reboot.
Steps
1. In the System BIOS or System Setup screen, select System Security and press Enter.
The System Security screen is displayed.
2. In the System Security screen, verify that Password Status is Unlocked.
3. Select System Password, update, or delete the existing system password, and press Enter or Tab.
4. Select Setup Password, update, or delete the existing setup password, and press Enter or Tab.
NOTE: If you change the System and/or Setup password, reenter the new password when prompted. If you delete the
System and/or Setup password, confirm the deletion when prompted.
5. Press Esc and a message prompts you to save the changes.
6. Press Y to save the changes and exit from System Setup.
The computer restarts.
Clearing CMOS settings
About this task
CAUTION: Clearing CMOS settings will reset the BIOS settings on your computer.
Steps
1. Remove the base cover.
2. Disconnect the battery cable from the system board.
3. Press the power button for 20 seconds.
4. Wait for one minute.
5. Connect the battery cable to the system board.
6. Install the base cover.
Clearing BIOS (System Setup) and System passwords
About this task
To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell.
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NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows
or your application.
Updating the BIOS
Updating the BIOS in Windows
Steps
1. Go to www.dell.com/support.
2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search.
NOTE: If you do not have the Service Tag, use the SupportAssist feature to automatically identify your computer. You can
also use the product ID or manually browse for your computer model.
3. Click Drivers & Downloads. Expand Find drivers.
4. Select the operating system installed on your computer.
5. In the Category drop-down list, select BIOS.
6. Select the latest version of BIOS, and click Download to download the BIOS file for your computer.
7. After the download is complete, browse the folder where you saved the BIOS update file.
8. Double-click the BIOS update file icon and follow the on-screen instructions.
For more information, see knowledge base article 000124211 at www.dell.com/support.
Updating the BIOS using the USB drive in Windows
Steps
1. Follow the procedure from step 1 to step 6 in Updating the BIOS in Windows to download the latest BIOS setup program file.
2. Create a bootable USB drive. For more information, see the knowledge base article 000145519 at www.dell.com/support.
3. Copy the BIOS setup program file to the bootable USB drive.
4. Connect the bootable USB drive to the computer that needs the BIOS update.
5. Restart the computer and press F12 .
6. Select the USB drive from the One Time Boot Menu.
7. Type the BIOS setup program filename and press Enter.
The BIOS Update Utility appears.
8. Follow the on-screen instructions to complete the BIOS update.
Updating the BIOS from the F12 One-Time boot menu
Update your computer BIOS using the BIOS update.exe file that is copied to a FAT32 USB drive and booting from the F12
One-Time boot menu.
About this task
BIOS Update
You can run the BIOS update file from Windows using a bootable USB drive or you can also update the BIOS from the F12 One-Time
boot menu on the computer.
Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-Time
Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the BIOS supports
this BIOS update option.
NOTE: Only computers with BIOS Flash Update option in the F12 One-Time boot menu can use this function.
Updating from the One-Time boot menu
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To update your BIOS from the F12 One-Time boot menu, you need the following:
●USB drive formatted to the FAT32 file system (key does not have to be bootable)
●BIOS executable file that you downloaded from the Dell Support website and copied to the root of the USB drive
●AC power adapter that is connected to the computer
●Functional computer battery to flash the BIOS
Perform the following steps to perform the BIOS update flash process from the F12 menu:
CAUTION: Do not turn off the computer during the BIOS update process. The computer may not boot if you turn off your
computer.
Steps
1. From a turn off state, insert the USB drive where you copied the flash into a USB port of the computer.
2. Turn on the computer and press F12 to access the One-Time Boot Menu, select BIOS Update using the mouse or arrow keys then
press Enter.
The flash BIOS menu is displayed.
3. Click Flash from file.
4. Select external USB device.
5. Select the file and double-click the flash target file, and then click Submit.
6. Click Update BIOS. The computer restarts to flash the BIOS.
7. The computer will restart after the BIOS update is completed.
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Troubleshooting
Handling swollen Lithium-ion batteries
Like most laptops, Dell laptops use lithium-ion batteries. One type of lithium-ion battery is the lithium-ion polymer battery. Lithium-
ion polymer batteries have increased in popularity in recent years and have become standard in the electronics industry due to
customer preferences for a slim form factor (especially with newer ultra-thin laptops) and long battery life. Inherent to lithium-ion
polymer battery technology is the potential for swelling of the battery cells.
Swollen battery may impact the performance of the laptop. To prevent possible further damage to the device enclosure or internal
components leading to malfunction, discontinue the use of the laptop and discharge it by disconnecting the AC adapter and letting
the battery drain.
Swollen batteries should not be used and should be replaced and disposed of properly. We recommend contacting Dell product
support for options to replace a swollen battery under the terms of the applicable warranty or service contract, including options for
replacement by a Dell authorized service technician.
The guidelines for handling and replacing Lithium-ion batteries are as follows:
●Exercise caution when handling Lithium-ion batteries.
●Discharge the battery before removing it from the system. To discharge the battery, unplug the AC adapter from the system
and operate the system only on battery power. When the system will no longer power on when the power button is pressed, the
battery is fully discharged.
●Do not crush, drop, mutilate, or penetrate the battery with foreign objects.
●Do not expose the battery to high temperatures, or disassemble battery packs and cells.
●Do not apply pressure to the surface of the battery.
●Do not bend the battery.
●Do not use tools of any type to pry on or against the battery.
●If a battery gets stuck in a device as a result of swelling, do not try to free it as puncturing, bending, or crushing a battery can be
dangerous.
●Do not attempt to reassemble a damaged or swollen battery into a laptop.
●Swollen batteries that are covered under warranty should be returned to Dell in an approved shipping container (provided by
Dell)—this is to comply with transportation regulations. Swollen batteries that are not covered under warranty should be disposed
of at an approved recycling center. Contact Dell product support at https://www.dell.com/support for assistance and further
instructions.
●Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a compatible
battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other computers with
your computer. Always purchase genuine batteries from https://www.dell.com or otherwise directly from Dell.
Lithium-ion batteries can swell for various reasons such as age, number of charge cycles, or exposure to high heat. For more
information on how to improve the performance and lifespan of the laptop battery and to minimize the possibility of occurrence of
the issue, see Dell Laptop Battery - Frequently Asked Questions.
SupportAssist diagnostics
About this task
The SupportAssist diagnostics (previously known as ePSA diagnostics) performs a complete check of your hardware. The
SupportAssist diagnostics is embedded in the BIOS and is launched by it internally. The SupportAssist diagnostics provides a set
of options for particular devices or device groups. It allows you to:
●Run tests automatically or in an interactive mode.
●Repeat tests
●Display or save test results
●Run thorough tests to introduce additional test options and provide extra information about the failed device(s)
●View status messages that indicate if the tests are completed successfully
●View error messages that indicate if problems were encountered during the test
NOTE: Some tests are meant for specific devices and require user interaction. Ensure that you are present in front of the
computer when the diagnostic tests are performed.
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For more information, see SupportAssist Pre-Boot System Performance Check.
Recovering the operating system
When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell
SupportAssist OS Recovery.
Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows operating
system. It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating system. It
enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state.
You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary
operating system due to software or hardware failures.
For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at www.dell.com/
serviceabilitytools. Click SupportAssist and then, click SupportAssist OS Recovery.
System-diagnostic lights
Power and battery-status light
The power and battery status light indicates the power and battery status of the computer. These are the power states:
Solid white:Power adapter is connected and the battery has more than 5% charge.
Amber:Computer is running on battery and the battery has less than 5% charge.
Off:
●Power adapter is connected, and the battery is fully charged.
●Computer is running on battery, and the battery has more than 5% charge.
●Computer is in sleep state, hibernation, or turned off.
The power and battery-status light may also blink red or blue according to pre-defined "beep codes" indicating various failures.
For example, the power and battery-status light blinks red two times followed by a pause, and then blinks blue three times followed
by a pause. This 2,3 pattern continues until the computer is turned off, indicating no memory or RAM is detected.
The following table shows different power and battery-status light patterns and associated problems.
NOTE: The following diagnostic light codes and recommended solutions are intended for Dell service technicians to
troubleshoot problems. You should only perform troubleshooting and repairs as authorized or directed by the Dell technical
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Table 20. Diagnostic-light LED codes
Diagnostic light codes Problem description
1,1 TPM detection failure
1,2 Unrecoverable SPI Flash Failure
1,3 Short in hinge cable tripped OCP1 (camera/
touchpad)
1,4 Short in hinge cable tripped OCP2 (display)
1,5 EC unable to program i-Fuse
1,6 Generic catch-all for ungraceful EC code flow
errors
2,1 Processor failure
2,2 System board: BIOS or ROM (Read-Only
Memory) failure
2,3 No memory or RAM (Random-Access Memory)
detected
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Table 20. Diagnostic-light LED codes (continued)
Diagnostic light codes Problem description
2,4 Memory or RAM (Random-Access Memory)
failure
2,5 Invalid memory installed
2,6 System-board or chipset error
2,7 Display failure - SBIOS message
2,8 Display failure - EC detection of power rail failure
3,1 RTC power failure
3,2 PCI, video card/chip failure
3,3 Recovery image not found
3,4 Recovery image found but invalid
3,5 Power-rail failure
3,6 System BIOS Flash incomplete
3,7 Management Engine (ME) error
Backup media and recovery options
It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple
options for recovering Windows operating system on your Dell PC. For more information. see Dell Windows Backup Media and
Recovery Options.
WiFi power cycle
About this task
If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be performed.
The following procedure provides the instructions on how to conduct a WiFi power cycle:
NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device.
Steps
1. Turn off your computer.
2. Turn off the modem.
3. Turn off the wireless router.
4. Wait for 30 seconds.
5. Turn on the wireless router.
6. Turn on the modem.
7. Turn on your computer.
Drain residual flea power (perform hard reset)
About this task
Flea power is the residual static electricity that remains in the computer even after it has been powered off and the battery is
removed.
For your safety, and to protect the sensitive electronic components in your computer, you are requested to drain residual flea power
before removing or replacing any components in your computer.
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Draining residual flea power, also known as a performing a "hard reset", is also a common troubleshooting step if your computer does
not power on or boot into the operating system.
To drain residual flea power (perform a hard reset)
Steps
1. Turn off your computer.
2. Disconnect the power adapter from your computer.
3. Remove the base cover.
4. Remove the battery.
5. Press and hold the power button for 20 seconds to drain the flea power.
6. Install the battery.
7. Install the base cover.
8. Connect the power adapter to your computer.
9. Turn on your computer.
NOTE: For more information about performing a hard reset, see the knowledge base article 000130881 at www.dell.com/
support.
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Getting help and contacting Alienware
Self-help resources
You can get information and help on Alienware products and services using these online self-help resources:
Table 21. Alienware products and online self-help resources
Self-help resources Resource location
Information about Alienware products and services www.alienware.com
My Dell app
Tips
Contact Support In Windows search, type Contact Support, and press Enter.
Online help for operating system www.dell.com/support/windows
Access top solutions, diagnostics, drivers and downloads, and
learn more about your computer through videos, manuals and
documents.
Your Alienware computer is uniquely identified by a Service Tag
or Express Service Code. To view relevant support resources for
your Dell computer, enter the Service Tag or Express Service
Code at www.dell.com/support.
For more information on how to find the Service Tag for your
computer, see Locate the Service Tag on your computer.
VR Support www.dell.com/VRsupport
Videos providing step-by-step instructions to service your
computer
www.youtube.com/alienwareservices
Contacting Alienware
To contact Alienware for sales, technical support, or customer service issues, see www.alienware.com.
NOTE: Availability varies by country/region and product, and some services may not be available in your country/region.
NOTE: If you do not have an active Internet connection, you can find contact information about your purchase invoice, packing
slip, bill, or Dell product catalog.
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