Table of Contents
- Alienware m17 R2 Service Manual
- Safety instructions
- Removing and installing components
- Device drivers
- System setup
- Troubleshooting
- Getting help and contacting Dell
Alienware m17 R2 User Manual
Displayed below is the user manual for m17 R2 by Alienware which is a product in the Notebooks category. This manual has pages.
Related Manuals
Alienware m17 R2
Service Manual
Regulatory Model: P41E
Regulatory Type: P41E001
Contents
Safety instructions.............................................................................................................. 5
Before working inside your computer...................................................................................................................5
Before you begin .......................................................................................................................................... 5
Electrostatic discharge—ESD protection.............................................................................................................. 5
ESD eld service kit ............................................................................................................................................6
Components of an ESD eld service kit...........................................................................................................6
ESD protection summary ................................................................................................................................7
Transporting sensitive components........................................................................................................................7
Lifting equipment ..........................................................................................................................................7
After working inside your computer......................................................................................................................7
Removing and installing components.................................................................................8
Recommended tools............................................................................................................................................ 8
Screw list.............................................................................................................................................................8
Base cover...........................................................................................................................................................9
Removing the base cover................................................................................................................................9
Installing the base cover................................................................................................................................12
M.2 solid-state drive.......................................................................................................................................... 13
Removing the M.2 2230 solid-state drive...................................................................................................... 13
Installing the M.2 2230 solid-state drive........................................................................................................15
Removing the M.2 2280 solid-state drive...................................................................................................... 17
Installing the M.2 2280 solid-state drive........................................................................................................18
Coin-cell battery............................................................................................................................................... 19
Removing the coin-cell battery..................................................................................................................... 19
Installing the coin-cell battery...................................................................................................................... 20
Speakers............................................................................................................................................................21
Removing the speakers................................................................................................................................. 21
Installing the speakers...................................................................................................................................21
Rear-I/O cover................................................................................................................................................. 22
Removing the rear I/O-cover....................................................................................................................... 22
Installing the rear I/O-cover.........................................................................................................................24
Display assembly............................................................................................................................................... 25
Removing the display assembly.....................................................................................................................26
Installing the display assembly...................................................................................................................... 28
Battery............................................................................................................................................................. 30
Removing the battery.................................................................................................................................. 30
Installing the battery.....................................................................................................................................31
Keyboard-controller board.................................................................................................................................31
Removing the keyboard-controller board...................................................................................................... 31
2
Installing the keyboard-controller board....................................................................................................... 32
Left I/O-board................................................................................................................................................. 33
Removing the left I/O-board....................................................................................................................... 33
Installing the left I/O-board.........................................................................................................................34
Right I/O-board............................................................................................................................................... 36
Removing the right I/O-board..................................................................................................................... 36
Installing the right I/O-board.......................................................................................................................37
System board.................................................................................................................................................... 39
Removing the system board..........................................................................................................................39
Installing the system board........................................................................................................................... 42
Fan and heat-sink assembly............................................................................................................................... 45
Removing the fan and heat-sink assembly.....................................................................................................45
Installing the fan and heat-sink assembly.......................................................................................................47
Touchpad..........................................................................................................................................................49
Removing the touchpad...............................................................................................................................49
Installing the touchpad................................................................................................................................ 50
Power-adapter port...........................................................................................................................................51
Removing the power-adapter port................................................................................................................51
Installing the power-adapter port.................................................................................................................52
Power-button assembly..................................................................................................................................... 53
Removing the power-button assembly.......................................................................................................... 53
Installing the power-button assembly............................................................................................................54
Keyboard......................................................................................................................................................... 55
Removing the keyboard...............................................................................................................................55
Installing the keyboard.................................................................................................................................56
Palm rest...........................................................................................................................................................58
Removing the palm rest................................................................................................................................58
Installing the palm rest................................................................................................................................. 59
Device drivers....................................................................................................................61
Intel Chipset Software Installation Utility.............................................................................................................61
Video drivers.....................................................................................................................................................61
Intel Serial IO driver........................................................................................................................................... 61
Intel Trusted Execution Engine Interface............................................................................................................. 61
Intel Virtual Button driver...................................................................................................................................61
Wireless and Bluetooth drivers........................................................................................................................... 61
System setup..................................................................................................................... 62
System setup.....................................................................................................................................................62
Entering BIOS setup program............................................................................................................................ 62
Navigation keys................................................................................................................................................ 62
Boot Sequence................................................................................................................................................. 62
System setup options......................................................................................................................................... 63
Clearing CMOS settings.................................................................................................................................... 66
Clearing BIOS (System Setup) and System passwords..........................................................................................67
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Troubleshooting................................................................................................................ 68
Enhanced Pre-Boot System Assessment (ePSA) diagnostics.................................................................................68
Running the ePSA diagnostics...................................................................................................................... 68
System diagnostic lights.....................................................................................................................................68
Flashing BIOS (USB key)................................................................................................................................... 69
Flashing the BIOS............................................................................................................................................. 69
Backup media and recovery options...................................................................................................................70
WiFi power cycle.............................................................................................................................................. 70
Flea power release............................................................................................................................................ 70
Getting help and contacting Dell..................................................................................... 71
Self-help resources.............................................................................................................................................71
Contacting Dell................................................................................................................................................. 71
4
Safety instructions
Use the following safety guidelines to protect your computer from potential damage and ensure your personal safety.
WARNING: Before working inside your computer, read the safety information that shipped with your computer. For
more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
WARNING: Disconnect all power sources before opening the computer cover or panels. After you nish working
inside the computer, replace all covers, panels, and screws before connecting to the electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is at and clean.
CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching pins and
contacts.
CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical
assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the
safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface,
such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to
dissipate static electricity, which could harm internal components.
CAUTION: When you disconnect a cable, pull on its connector or on its pull tab, not on the cable itself. Some cables
have connectors with locking tabs or thumb-screws that you must disengage before disconnecting the cable. When
disconnecting cables, keep them evenly aligned to avoid bending any connector pins. When connecting cables,
ensure that the ports and connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
Before working inside your computer
NOTE: The images in this document may dier from your computer depending on the conguration you ordered.
Before you begin
1 Save and close all open les and exit all open applications.
2 Shut down your computer. Click Start → Power → Shut down.
NOTE: If you are using a dierent operating system, see the documentation of your operating system for shut-
down instructions.
3 Disconnect your computer and all attached devices from their electrical outlets.
4 Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.
5 Remove any media card and optical disc from your computer, if applicable.
Electrostatic discharge—ESD protection
ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards,
processors, memory DIMMs, and system boards. Very slight charges can damage circuits in ways that may not be obvious, such
as intermittent problems or a shortened product life span. As the industry pushes for lower power requirements and increased
density, ESD protection is an increasing concern.
Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than
in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.
Two recognized types of ESD damage are catastrophic and intermittent failures.
5
•Catastrophic – Catastrophic failures represent approximately 20 percent of ESD-related failures. The damage causes an
immediate and complete loss of device functionality. An example of catastrophic failure is a memory DIMM that has
received a static shock and immediately generates a "No POST/No Video" symptom with a beep code emitted for missing
or nonfunctional memory.
•Intermittent – Intermittent failures represent approximately 80 percent of ESD-related failures. The high rate of
intermittent failures means that most of the time when damage occurs, it is not immediately recognizable. The DIMM
receives a static shock, but the tracing is merely weakened and does not immediately produce outward symptoms related to
the damage. The weakened trace may take weeks or months to melt, and in the meantime may cause degradation of
memory integrity, intermittent memory errors, etc.
The more dicult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded")
failure.
Perform the following steps to prevent ESD damage:
• Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do
not provide adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on
parts with increased sensitivity to ESD damage.
• Handle all static-sensitive components in a static-safe area. If possible, use anti-static oor pads and workbench pads.
• When unpacking a static-sensitive component from its shipping carton, do not remove the component from the anti-static
packing material until you are ready to install the component. Before unwrapping the anti-static packaging, ensure that you
discharge static electricity from your body.
• Before transporting a static-sensitive component, place it in an anti-static container or packaging.
ESD eld service kit
The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main
components: anti-static mat, wrist strap, and bonding wire.
Components of an ESD eld service kit
The components of an ESD eld service kit are:
•Anti-Static Mat – The anti-static mat is dissipative and parts can be placed on it during service procedures. When using an
anti-static mat, your wrist strap should be snug and the bonding wire should be connected to the mat and to any bare metal
on the system being worked on. Once deployed properly, service parts can be removed from the ESD bag and placed
directly on the mat. ESD-sensitive items are safe in your hand, on the ESD mat, in the system, or inside a bag.
•Wrist Strap and Bonding Wire – The wrist strap and bonding wire can be either directly connected between your wrist
and bare metal on the hardware if the ESD mat is not required, or connected to the anti-static mat to protect hardware that
is temporarily placed on the mat. The physical connection of the wrist strap and bonding wire between your skin, the ESD
mat, and the hardware is known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never use
wireless wrist straps. Always be aware that the internal wires of a wrist strap are prone to damage from normal wear and
tear, and must be checked regularly with a wrist strap tester in order to avoid accidental ESD hardware damage. It is
recommended to test the wrist strap and bonding wire at least once per week.
•ESD Wrist Strap Tester – The wires inside of an ESD strap are prone to damage over time. When using an unmonitored kit,
it is a best practice to regularly test the strap prior to each service call, and at a minimum, test once per week. A wrist strap
tester is the best method for doing this test. If you do not have your own wrist strap tester, check with your regional oce to
nd out if they have one. To perform the test, plug the wrist-strap's bonding-wire into the tester while it is strapped to your
wrist and push the button to test. A green LED is lit if the test is successful; a red LED is lit and an alarm sounds if the test
fails.
•Insulator Elements – It is critical to keep ESD sensitive devices, such as plastic heat sink casings, away from internal parts
that are insulators and often highly charged.
•Working Environment – Before deploying the ESD Field Service kit, assess the situation at the customer location. For
example, deploying the kit for a server environment is dierent than for a desktop or portable environment. Servers are
typically installed in a rack within a data center; desktops or portables are typically placed on oce desks or cubicles.
Always look for a large open at work area that is free of clutter and large enough to deploy the ESD kit with additional
space to accommodate the type of system that is being repaired. The workspace should also be free of insulators that can
cause an ESD event. On the work area, insulators such as Styrofoam and other plastics should always be moved at least 12
inches or 30 centimeters away from sensitive parts before physically handling any hardware components.
•ESD Packaging – All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded
bags are preferred. However, you should always return the damaged part using the same ESD bag and packaging that the
new part arrived in. The ESD bag should be folded over and taped shut and all the same foam packing material should be
6
used in the original box that the new part arrived in. ESD-sensitive devices should be removed from packaging only at an
ESD-protected work surface, and parts should never be placed on top of the ESD bag because only the inside of the bag is
shielded. Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag.
•Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to
be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.
ESD protection summary
It is recommended that all eld service technicians use the traditional wired ESD grounding wrist strap and protective anti-
static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from
all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.
Transporting sensitive components
When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place
these parts in anti-static bags for safe transport.
Lifting equipment
Adhere to the following guidelines when lifting heavy weight equipment:
CAUTION: Do not lift greater than 50 pounds. Always obtain additional resources or use a mechanical lifting device.
1 Get a rm balanced footing. Keep your feet apart for a stable base, and point your toes out.
2 Tighten stomach muscles. Abdominal muscles support your spine when you lift, osetting the force of the load.
3 Lift with your legs, not your back.
4 Keep the load close. The closer it is to your spine, the less force it exerts on your back.
5 Keep your back upright, whether lifting or setting down the load. Do not add the weight of your body to the load. Avoid
twisting your body and back.
6 Follow the same techniques in reverse to set the load down.
After working inside your computer
About this task
CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.
Steps
1 Replace all screws and ensure that no stray screws remain inside your computer.
2 Connect any external devices, peripherals, or cables you removed before working on your computer.
3 Replace any media cards, discs, or any other parts that you removed before working on your computer.
4 Connect your computer and all attached devices to their electrical outlets.
5 Turn on your computer.
7
Removing and installing components
Recommended tools
The procedures in this document may require the following tools:
• Philips screwdriver #1
• Flat-head screwdriver
• Plastic scribe
Screw list
NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws,
and then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw
type is restored when the component is replaced.
NOTE: Some computers have magnetic surfaces. Ensure that the screws are not left attached to such surface when
replacing a component.
NOTE: Screw color may vary with the conguration ordered.
Table 1. Screw list
Component Secured to Screw type Quantity Screw image
Base cover Palm-rest assembly M2.5x5 2
M.2 connector shield System board M2x4.5 1
M.2 2230 solid-state
drive
M.2 2230 mounting
bracket
M2x3 1 per M.2 2230 solid-
state drive
M.2 2230 mounting
bracket
Palm-rest assembly M2x3 1 per M.2 2230 solid-
state drive
M.2 2280 solid-state
drive
Palm-rest assembly M2x3 1 per M.2 2280 solid-
state drive
Rear I/O-cover Palm-rest assembly M2.5x5 2
Wireless-card bracket Left I/O-board M2x3 1
Display assembly Palm-rest assembly M2.5x5 6
Battery • Palm-rest assembly
• System board
• Left I/O-board
• Right I/O-board
M2x4.5 8
Keyboard-backlight
cable
Keyboard-controller
board
M2x1.9 2
8
Component Secured to Screw type Quantity Screw image
Left I/O-board
connector • System board
• Left I/O-board
M2x3 2
Left I/O-board Palm-rest assembly M2x3 2
Right I/O-board
connector • System board
• Right I/O-board
M2x3 2
Right I/O-board Palm-rest assembly M2x3 2
Fans Palm-rest assembly M2.5x5 4
System board Palm-rest assembly M2x3 5
Fan and heat-sink
assembly
System board M2x3 6
Solid-state drive support
bracket
Palm-rest assembly M2x1.9 2
Touchpad Palm-rest assembly M2x1.9 4
Power-adapter port
bracket
Palm-rest assembly M2x3 2
Power-button assembly Palm-rest assembly M2x1.9 3
Keyboard bracket • Palm-rest assembly
• Keyboard
M1.2x2.1 14
Keyboard Palm-rest assembly M1.2x1.6 39
Base cover
Removing the base cover
Prerequisite
1 Follow the procedure in Before working inside your computer.
About this task
The following image indicates the location of the base cover and provides a visual representation of the removal procedure.
9
10
Steps
1 Remove the two screws (M2.5x5) that secure the base cover to the palm-rest assembly.
2 Loosen the six captive screws.
11
3 Using a plastic scribe, pry the base cover from the bottom-left corner and continue to work on the sides to open the base
cover.
4 Lift the base cover o the palm-rest assembly.
5 Disconnect the battery from the system board.
6 Press and hold the power button for 5 seconds to ground the computer and drain the ea power.
Installing the base cover
Prerequisite
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the base cover and provides a visual representation of the installation procedure.
12
Steps
1 Connect the battery cable to the system board.
2 Slide the notches on the top of the base cover under the rear I/O-cover and snap the base cover into place on the palm-
rest assembly.
3 Tighten the six captive screws on the base cover.
4 Replace the two screws (M2.5x5) that secure the base cover to the palm-rest assembly.
Next step
1 Follow the procedure in After working inside your computer.
M.2 solid-state drive
Removing the M.2 2230 solid-state drive
Prerequisite
1 Follow the procedure in Before working inside your computer.
2 Remove the base cover.
13
About this task
NOTE: This procedure applies only to computers shipped with a M.2 2230 solid-state drive installed.
NOTE: Depending on the conguration ordered your computer may have up to two M.2 cards installed. Supported
card congurations per M.2 card slot:
• M.2 2230 solid-state drive + 2230 mounting bracket
• M.2 2280 solid-state drive
The following image indicates the location of the M.2 2230 solid-state drive and provides a visual representation of the
removal procedure.
Steps
1 Remove the screw (M2x3) that secures the M.2 thermal shield to the mounting bracket.
2 Remove the M.2 2230 thermal shield from the M.2 2230 solid-state drive.
3 Lift and remove the M.2 2230 solid-state drive from the M.2 card slot on the system board.
4 Remove the screw (M2x3) that secures the M.2 2230 mounting bracket to the palm-rest assembly.
5 Remove the M.2 2230 mounting bracket from the palm-rest assembly.
14
Installing the M.2 2230 solid-state drive
Prerequisite
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
NOTE: This procedure applies if you are installing a M.2 2230 solid-state drive.
NOTE: Depending on the conguration ordered your computer may have up to two M.2 cards installed. Supported
card congurations per M.2 card slot:
• M.2 2230 solid-state drive + 2230 mounting bracket
• M.2 2280 solid-state drive
NOTE: For PCIe, NVMe solid-state drives a thermal shield is required for optimal heat dissipation and is installed in
the computer when these congurations are ordered. If these congurations are installed After Point-of-Sale
(APOS), contact Dell support for the thermal shield.
NOTE: Before replacing the M.2 card take note that there are two M.2 card slots present on your computer, for:
• the left card slot PCIe, NVMe and SATA AHCI cards are supported.
• the right card slot only PCIe, NVMe cards are supported.
The following image indicates the location of the M.2 2230 solid-state drive and provides a visual representation of the
installation procedure.
15
Steps
1 Place and align the M.2 2230 mounting bracket on the palm-rest assembly.
2 Replace the screw (M2x3) that secures the M.2 2230 mounting bracket to the palm-rest assembly.
3 Align the notch on the M.2 2230 solid-state drive with the tab on the M.2 card slot on the system board.
4 Slide the M.2 2230 solid-state drive into the M.2 card slot on the system board.
5 Place the M.2 thermal shield on the M.2 2230 solid-state drive.
6 Replace the screw (M2x3) that secures the M.2 2230 solid-state drive and thermal shield to the M.2 2230 mounting
bracket.
Next step
1 Install the base cover.
2 Follow the procedure in After working inside your computer.
16
Removing the M.2 2280 solid-state drive
Prerequisite
1 Follow the procedure in Before working inside your computer.
2 Remove the base cover.
About this task
NOTE: This procedure applies only to computers shipped with a M.2 2280 solid-state drive installed.
NOTE: Depending on the conguration ordered your computer may have up to two M.2 cards installed. Supported
card congurations per M.2 card slot:
• M.2 2230 solid-state drive + 2230 mounting bracket
• M.2 2280 solid-state drive
NOTE: For PCIe, NVMe solid-state drives a thermal shield is required for optimal heat dissipation and is installed in
your computer when these congurations are ordered. If these congurations are installed After Point-of-Sale
(APOS), contact Dell support for the thermal shield.
NOTE: Before replacing the M.2 card take note that there are two M.2 card slots present on your computer, for:
• the left card slot PCIe, NVMe and SATA AHCI cards are supported.
• the right card slot only PCIe, NVMe cards are supported.
The following image indicates the location of the M.2 2280 solid-state drive and provides a visual representation of the
removal procedure.
Steps
1 Remove the screw (M2x3) that secures the M.2 thermal shield to the palm-rest assembly.
2 Lift and remove the M.2 2280 thermal shield o the M.2 2280 solid-state drive.
NOTE: A thermal shield is only present on PCIe M.2 cards.
3 Slide and remove the M.2 2280 solid-state drive from the M.2 card slot on the system board.
17
Installing the M.2 2280 solid-state drive
Prerequisite
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
NOTE: This procedure applies if you are installing a M.2 2280 solid-state drive.
NOTE: Depending on the conguration ordered your computer may have up to two M.2 cards installed. Supported
card congurations per M.2 card slot:
• M.2 2230 solid-state drive + 2230 mounting bracket
• M.2 2280 solid-state drive
NOTE: For PCIe, NVMe solid-state drives a thermal shield is required for optimal heat dissipation and is installed in
your computer when these congurations are ordered. If these congurations are installed After Point-of-Sale
(APOS), contact Dell support for the thermal shield.
NOTE: Before replacing the M.2 card take note that there are two M.2 card slots present on your computer, for:
• the left card slot PCIe, NVMe and SATA AHCI cards are supported.
• the right card slot only PCIe, NVMe cards are supported.
The following image indicates the location of the M.2 2280 solid-state drive and provides a visual representation of the
installation procedure.
Steps
1 Align the notch on the M.2 2280 solid-state drive with the tab on the M.2 card slot on the system board.
2 Slide the M.2 2280 solid-state drive into the M.2 card slot on the system board.
3 Slide and align the screw hole of the M.2 thermal shield with the screw hole on the palm-rest assembly.
NOTE: This step is only applicable when installing a PCIe M.2 card.
4 Replace the screw (M2x3) that secures the M.2 2280 solid-state drive to the palm-rest assembly.
18
Next step
1 Install the base cover.
2 Follow the procedure in After working inside your computer.
Coin-cell battery
Removing the coin-cell battery
Prerequisites
CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended
that you note the BIOS setup program’s settings before removing the coin-cell battery.
1 Follow the procedure in Before working inside your computer.
2 Remove the base cover.
About this task
The following image indicates the location of the coin-cell battery and provides a visual representation of the removal
procedure.
Steps
1 Disconnect the coin-cell battery cable from the connector on the system board.
2 Peel and lift the coin-cell battery o the right I/O-board along with its cable.
19
3 Disconnect the coin-cell battery from the coin-cell battery cable.
Installing the coin-cell battery
Prerequisite
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the coin-cell battery and provides a visual representation of the installation
procedure.
Steps
1 Connect the coin-cell battery to the coin-cell battery cable.
2 Adhere the coin-cell battery onto the RTC marking on the right I/O-board.
3 Connect the coin-cell battery cable to the connector on the system board.
Next steps
1 Install the base cover.
2 Follow the procedure in After working inside your computer.
20
Speakers
Removing the speakers
Prerequisites
1 Follow the procedure in Before working inside your computer.
2 Remove the base cover.
About this task
The following image indicates the location of the speakers and provides a visual representation of the removal procedure.
Steps
1 Disconnect the speaker cable from the right I/O-board.
2 Lift the right speaker o the palm-rest assembly.
3 Remove the speaker cables from the routing guides on the palm-rest assembly.
4 Lift the left speaker o the palm-rest assembly.
Installing the speakers
Prerequisite
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the speakers and provides a visual representation of the installation procedure.
21
Steps
1 Using the alignment posts, place the left speaker on the palm-rest assembly.
NOTE: Ensure that the alignment posts are threaded through the rubber grommets on the speaker.
2 Route the speaker cable through the routing guides on the palm-rest assembly.
3 Using the alignment posts, place the right speaker on the palm-rest assembly.
NOTE: Ensure that the alignment posts are threaded through the rubber grommets on the speaker.
4 Connect the speaker cable to the right I/O-board.
Next step
1 Install the base cover.
2 Follow the procedure in After working inside your computer.
Rear-I/O cover
Removing the rear I/O-cover
Prerequisite
1 Follow the procedure in Before working inside your computer.
2 Remove the base cover.
About this task
The following image indicates the location of the rear I/O-cover and provides a visual representation of the removal procedure.
22
23
Steps
1 Peel and lift the Mylar covering the system board.
2 Disconnect and peel the Tron light cable from the system board and route the cable through the slot on the Mylar.
NOTE: To prevent damaging your computer ensure the Tron light cable has been disconnected from the system
board before removing the rear I/O-cover.
3 Remove the two screws (M2.5x5) that secure the rear I/O-cover to the palm-rest assembly.
4 Firmly grasp the sides of your computer with both hands and push the rubber feet on the rear I/O-cover outwards with
your thumbs to release the rear I/O-cover from the palm-rest assembly.
5 Lift the rear I/O-cover from the palm-rest assembly.
Installing the rear I/O-cover
Prerequisite
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the rear I/O-cover and provides a visual representation of the installation
procedure.
24
Steps
1 Push the rear I/O-cover into the palm-rest assembly snapping it into place.
NOTE: To avoiding damaging your computer, ensure the Tron light cable is not pinched and that the Mylar is
pasted on the system board before snapping the rear I/O-cover into place.
2 Replace the two screws (M2.5x5) that secure the rear I/O-cover to the palm-rest assembly.
3 Peel and lift the Mylar from the system board.
4 Route the Tron light cable through the slot on the Mylar.
5 Connect the Tron light cable to the system board.
6 Route and adhere the Tron light cable into place on the system board.
7 Adhere the Mylar into place onto the system board.
Next steps
1 Install the base cover.
2 Follow the procedure in After working inside your computer.
Display assembly
25
Removing the display assembly
Prerequisites
1 Follow the procedure in Before working inside your computer.
2 Remove the base cover.
3 Remove the rear I/O-cover.
About this task
NOTE: The display assembly is a Hinge-up Display (HUD) and cannot be further disassembled. If components within
the display assembly need to be replaced, the entire display assembly is to be replaced.
The following image indicates the location of the display assembly and provides a visual representation of the removal
procedure.
26
Steps
1 Peel the Mylar covering the system board.
2 Remove the screw (M2x3) that secures the wireless card bracket to the left I/O-board.
3 Lift the wireless card bracket o the left I/O-board.
4 Disconnect the antenna cables from the wireless card.
5 Peel the tapes securing the antenna cables to system board and left fan.
6 Remove the antenna cables from the routing guides on the left fan and system board.
7 Lift the latch and disconnect the display cable from the connector on the system board.
8 Disconnect the G-sensor cable from the connector on the system board.
9 Disconnect the Tobii eye tracker cable from the connector on the system board.
NOTE: This step is only applicable to computers shipped with a Tobii eye tracker.
10 Place the computer face up.
27
11 Remove the following cables from the routing guides on the palm-rest assembly.
– Display cable
– G-sensor cable
– Tobii eye tracker cable
– Antenna cables
12 Remove the six screws (M2.5x5) securing the display assembly to the palm-rest assembly.
13 Gently lift the display assembly from the palm-rest assembly.
Installing the display assembly
Prerequisite
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
NOTE: The display assembly is a Hinge-up Display (HUD) and cannot be further disassembled. If components within
the display assembly need to be replaced, the entire display assembly is to be replaced.
The following image indicates the location of the display assembly and provides a visual representation of the installation
procedure.
28
Steps
1 Ensure that the palm-rest assembly is placed face up with the keyboard facing you.
2 Gently place the display assembly on the palm-rest assembly and align the screw holes on the display assembly to the
screw holes on the palm-rest assembly.
3 Replace the six screws (M2.5x5) that secure the display assembly to the palm-rest assembly.
4 Route the following cables to the routing guides on the palm-rest assembly.
– Display cable
– G-sensor cable
– Tobii eye tracker cable
– Antenna cables
5 Place the computer face down.
6 Connect the Tobii eye tracker cable to the connector on the system board.
NOTE: This step is only applicable to computers shipped with a Tobii eye tracker.
7 Connect the G-sensor cable to the connector on the system board.
8 Connect the display cable to the connector on the system board and close the latch.
29
9 Route the antenna cables to the routing guides on the left fan and system board.
10 Adhere the tapes that secure the antenna cables to system board and left fan.
11 Connect the antenna cables to the wireless card.
The following table provides the antenna-cable color scheme for the wireless card supported by your computer.
Table 2. Antenna-cable color scheme
Connectors on the wireless card Antenna-cable color
Main (white triangle) White
Auxiliary (black triangle) Black
12 Place the wireless card bracket on the wireless card.
13 Replace the screw (M2x3) that secures the wireless card bracket to the left I/O-board.
14 Adhere the Mylar over the system board.
Next steps
1 Install the rear I/O-cover.
2 Install the base cover.
3 Follow the procedure in After working inside your computer.
Battery
Removing the battery
Prerequisites
1 Follow the procedure in Before working inside your computer.
2 Remove the base cover.
3 Remove the 2230 solid-state drive. (if applicable)
4 Remove the 2280 solid-state drive. (if applicable)
About this task
The following image indicates the location of the battery and provides a visual representation of the removal procedure.
30
Steps
1 Ensure that the battery cable has been disconnected from the system board.
2 Remove the eight screws (M2x4.5) that secure the battery to the palm-rest assembly.
3 Remove the battery from the palm-rest assembly.
Installing the battery
Prerequisite
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the battery and provides a visual representation of the installation procedure.
Steps
1 Place the battery on the palm-rest assembly.
2 Replace the eight screws (M2x4.5) that secure the battery to the palm-rest assembly.
Next steps
1 Install the 2230 solid-state drive. (if applicable)
2 Install the 2280 solid-state drive. (if applicable)
3 Install the battery.
4 Follow the procedure in After working inside your computer.
Keyboard-controller board
Removing the keyboard-controller board
Prerequisites
1 Follow the procedure in Before working inside your computer.
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2 Remove the base cover.
3 Remove the 2230 solid-state drive. (If applicable)
4 Remove the 2280 solid-state drive. (If applicable)
5 Remove the battery.
About this task
The following image indicates the location of the keyboard-controller board and provides a visual representation of the
removal procedure.
Steps
1 Remove the two screws (M2x1.9) that secure the keyboard-backlight cable to the keyboard-controller board.
2 Disconnect the keyboard-backlight cable from the keyboard-controller board.
3 Open the latch and disconnect the keyboard-controller board cable from the keyboard-controller board.
4 Open the latch and disconnect the keyboard cable from the keyboard-controller board.
5 Pull on the securing tab to release the keyboard-controls board from the palm-rest assembly.
6 Using the plastic tab, pry and remove the keyboard-controller board from the palm-rest assembly.
Installing the keyboard-controller board
Prerequisite
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the keyboard-controller board and provides a visual representation of the
installation procedure.
32
Steps
1 Using the alignment posts, adhere the keyboard-controller board into place on the palm-rest assembly.
2 Connect the keyboard-controller board-cable to the keyboard-controller board and close the connector latch.
3 Connect the keyboard cable to the keyboard-controller board and close the connector latch.
4 Connect the keyboard-backlight cable to the keyboard-controller board .
5 Replace the two screws (M2x1.9) that secure the keyboard-backlight cable to the keyboard-controller board.
Next steps
1 Install the battery.
2 Install the 2230 solid-state drive. (if applicable)
3 Install the 2280 solid-state drive. (if applicable)
4 Install the base cover.
5 Follow the procedure in After working inside your computer.
Left I/O-board
Removing the left I/O-board
Prerequisite
1 Follow the procedure in Before working inside your computer.
2 Remove the base cover.
3 Remove the 2230 solid-state drive. (if applicable)
4 Remove the 2280 solid-state drive. (if applicable)
5 Remove the battery.
About this task
The following image indicates the location of the left I/O-board and provides a visual representation of the removal procedure.
33
Steps
1 Peel the Mylar covering the system board.
2 Remove the screw (M2x3) that secures the wireless-card bracket to the left I/O-board.
3 Lift the wireless-card bracket o the left I/O-board.
4 Remove the two screws (M2x3) that secure the left I/O-board cable connecting the left I/O-board and the system board.
5 Lift the left I/O-board cable from the left I/O-board and the system board.
6 Disconnect the antenna cables from the wireless card.
7 Lift the latch and disconnect the power-button assembly-cable from the left I/O-board.
8 Remove the two screws (M2x3) that secure the left I/O-board to the palm-rest assembly.
9 Lift the left I/O-board o the palm-rest assembly.
Installing the left I/O-board
Prerequisite
If you are replacing a component, remove the existing component before performing the installation procedure.
34
About this task
The following image indicates the location of the left I/O-board and provides a visual representation of the installation
procedure.
Steps
1 Using the alignment post, place the left I/O-board on the palm-rest assembly.
2 Replace the two screws (M2x3) that secure the left I/O-board to the palm-rest assembly.
3 Connect the power-button assembly-cable to the left I/O-board and close the latch.
4 Connect the antenna cables to the wireless card.
The following table provides the antenna-cable color scheme for the wireless card supported by your computer.
Table 3. Antenna-cable color scheme
Connectors on the wireless card Antenna-cable color
Main (white triangle) White
Auxiliary (black triangle) Black
35
5 Using the alignment pins, connect the left I/O-board cable on the left I/O-board and the system board.
NOTE: The I/O-board cable is polarity sensitive. To prevent damage to your computer ensure that the MB UMT
end of the cable is connected to the system board.
6 Replace the two screws (M2x3) that secure the left I/O-board cable to the left I/O-board and the system board.
7 Place the wireless-card bracket on the wireless card .
8 Replace the screw (M2x3) that secures the wireless-card bracket to the left I/O-board.
9 Adhere the Mylar over the system board and left I/O-board.
Next step
1 Install the battery.
2 Install the 2230 solid-state drive. (if applicable)
3 Install the 2280 solid-state drive. (if applicable)
4 Install the base cover.
5 Follow the procedure in After working inside your computer.
Right I/O-board
Removing the right I/O-board
Prerequisite
1 Follow the procedure in Before working inside your computer.
2 Remove the base cover.
3 Remove the 2230 solid-state drive. (if applicable)
4 Remove the 2280 solid-state drive. (if applicable)
5 Remove the battery.
About this task
The following image indicates the location of the right I/O-board and provides a visual representation of the removal
procedure.
36
Steps
1 Remove the two screws (M2x3) that secure the right I/O-board cable connecting the right I/O-board and the system
board.
2 Lift the right I/O-board cable o the right I/O-board and system board.
3 Disconnect the speaker cable from the right I/O-board.
4 Peel the coin-cell battery o the right I/O-board.
5 Remove the two screws (M2x3) that secure the right I/O-board to the palm-rest assembly.
6 Lift the right I/O-board o the palm-rest assembly.
Installing the right I/O-board
Prerequisite
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the right I/O-board and provides a visual representation of the installation
procedure.
37
Steps
1 Using the alignment posts, place the right I/O-board in place on the palm-rest assembly.
2 Replace the two screws (M2x3) that secure the right I/O-board to the palm-rest asssembly.
3 Adhere the coin-cell battery onto the RTC marking on the right I/O-board.
4 Connect the speaker cable to the connector on the right I/O-board.
5 Using the alignment pins, connect the right I/O-board cable on the right I/O-board and the system board.
NOTE: The I/O-board cable is polarity sensitive. To prevent damage to your computer ensure that the MB UMT
end of the cable is connected to the system board.
6 Replace the two screws (M2x3) that secure the right I/O-board cable to the right I/O-board and system board.
Next step
1 Install the battery.
2 Install the 2230 solid-state drive. (if applicable)
3 Install the 2280 solid-state drive. (if applicable)
4 Install the base cover.
38
5 Follow the procedure in After working inside your computer.
System board
Removing the system board
Prerequisites
1 Follow the procedure in Before working inside your computer.
2 Remove the base cover.
3 Remove the 2230 solid-state drive. (if applicable)
4 Remove the 2280 solid-state drive. (if applicable)
5 Remove the rear I/O-cover.
6 Remove the battery.
About this task
The following image indicates the location of the system board and provides a visual representation of the removal procedure.
39
40
Steps
1 Peel the Mylar covering the system board.
2 Remove the screw (M2x3) that secures the wireless card bracket to the left I/O-board.
3 Lift the wireless-card bracket o the left I/O-board.
4 Disconnect the antenna cables from the wireless card.
5 Remove the two screws (M2x3) that secure the left I/O-board cable to the left I/O-board and the system board.
6 Lift the left I/O-board cable o the left I/O-board and the system board.
7 Peel the tapes securing the antenna cables to system board and left fan.
8 Remove the screw (M2x4.5) that secures the M.2 connector shield to the system board.
9 Remove the M.2 connector shield from the system board.
10 Remove the two screws (M2x3) that secure the right I/O-board cable to the right I/O-board and the system board.
11 Lift the right I/O-board cable o the right I/O-board and the system board.
12 Disconnect the power-adapter port cable from the system board.
13 Disconnect the coin-cell battery cable from the system board.
14 Lift the latch and disconnect the keyboard-controller board-cable from the system board.
15 Lift the latch and disconnect the display cable from the connector on the system board.
16 Disconnect the G-sensor cable from the connector on the system board.
17 Disconnect the Tobii eye tracker cable from the connector on the system board.
NOTE: This step is only applicable to computers shipped with a Tobii eye tracker.
18 Lift the latch and disconnect the touchpad cable from the touchpad.
19 Remove the four (M2.5x5) screws that secure the fans to the palm-rest assembly.
20 Remove the ve (M2x3) screws that secure the system board to the palm-rest assembly.
21 Lift the system board from the palm-rest assembly and turn the system board over.
22 Lift the latch and disconnect the touchpad cable from the system board.
23 Remove the fan and heat-sink assembly.
41
Installing the system board
Prerequisite
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the system board and provides a visual representation of the removal procedure.
42
43
Steps
1 Install the fan and heat-sink assembly.
2 Connect the touchpad cable to the system board and close the latch.
3 Turn the system board over and place the system board on the palm-rest assembly.
4 Replace the four (M2.5x5) screws that secure the fans to the palm-rest assembly.
5 Replace the ve (M2x3) screws that secure the system board to the palm-rest assembly.
6 Connect the touchpad cable to the touchpad and close the latch.
7 Connect the Tobii eye tracker cable to the connector on the system board.
NOTE: This step is only applicable to computers shipped with a Tobii eye tracker.
8 Connect the G-sensor cable to the connector on the system board.
9 Connect the display cable to the connector on the system board and close the latch.
10 Connect the keyboard-controller board-cable to the system board and close the latch.
11 Connect the coin-cell battery cable to the system board.
12 Connect the power-adapter port cable to the system board.
44
13 Using the alignment pins, connect the right I/O-board cable to the right I/O-board and the system board.
NOTE: The I/O-board cable is polarity sensitive. To prevent damage to your computer ensure that the MB UMT
end of the cable is connected to the system board.
14 Replace the two screws (M2x3) that secure the right I/O-board cable to the right I/O-board and the system board.
15 Using the tab on the M.2 connector shield and the slot on the system board, align the screw hole of the M.2 connector
shield with the screw hole on the system board.
16 Replace the screw (M2x4.5) that secures the M.2 connector shield to the system board.
17 Using the alignment pins, connect the left I/O-board cable to the left I/O-board and the system board.
NOTE: The I/O-board cable is polarity sensitive. To prevent damage to your computer ensure that the MB UMT
end of the cable is connected to the system board.
18 Replace the two screws (M2x3) that secure the left I/O-board cable to the left I/O-board and the system board.
19 Route the antenna cables to the routing guides on the left fan and system board.
20 Adhere the tapes that secure the antenna cables to system board and left fan.
21 Connect the antenna cables to the wireless card.
The following table provides the antenna-cable color scheme for the wireless card supported by your computer.
Table 4. Antenna-cable color scheme
Connectors on the wireless card Antenna-cable color
Main (white triangle) White
Auxiliary (black triangle) Black
22 Place the wireless card bracket on the wireless card.
23 Replace the screw (M2x3) that secures the wireless card bracket to the left I/O-board.
24 Adhere the Mylar over the system board.
Next steps
1 Install the battery.
2 Install the rear I/O-cover.
3 Install the 2230 solid-state drive. (if applicable)
4 Install the 2280 solid-state drive. (if applicable)
5 Install the base cover.
6 Follow the procedure in After working inside your computer.
Fan and heat-sink assembly
Removing the fan and heat-sink assembly
Prerequisite
1 Follow the procedure in Before working inside your computer.
2 Remove the base cover.
3 Remove the 2230 solid-state drive. (if applicable)
4 Remove the 2280 solid-state drive. (if applicable)
5 Remove the rear I/O-cover.
6 Remove the battery.
7 Remove the system board.
45
About this task
WARNING: The heat sink may become hot during normal operation. Allow sucient time for the heat sink to cool
before you touch it.
CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils in
your skin can reduce the heat transfer capability of the thermal grease.
The following image indicates the location of the fan and heat-sink assembly and provides a visual representation of the
removal procedure.
Steps
1 Disconnect the left and right fan cables from the system board.
2 In the reverse sequential order (6>5>4>3>2>1) remove the six screws (M2x3) that secure the fan and heat-sink assembly
to the system board.
46
3 Lift the fan and heat-sink assembly from the system board.
Installing the fan and heat-sink assembly
Prerequisite
If you are replacing a component, remove the existing component before performing the installation procedure.
CAUTION: If either the processor or the heat sink is replaced, use the thermal grease provided in the kit to ensure
that thermal conductivity is achieved.
About this task
The following image indicates the location of the fan and heat-sink assembly and provides a visual representation of the
installation procedure.
47
Steps
1 Place the fan and heat-sink assembly on the system board.
2 In sequential order (1>2>3>4>5>6) replace the six screws (M2x3) that secure the fan and heat-sink assembly to the
system board.
3 Connect the left and right fan cables to the system board.
Next step
1 Install the system board.
2 Install the battery.
3 Install the rear I/O-cover.
4 Install the 2230 solid-state drive. (if applicable)
5 Install the 2280 solid-state drive. (if applicable)
6 Install the base cover.
7 Follow the procedure in After working inside your computer.
48
Touchpad
Removing the touchpad
Prerequisites
1 Follow the procedure in Before working inside your computer.
2 Remove the base cover.
3 Remove the 2230 solid-state drive. (if applicable)
4 Remove the 2280 solid-state drive. (if applicable)
5 Remove the rear I/O-cover.
6 Remove the battery.
7 Remove the system board. (only applicable when the touchpad cable needs to be removed)
About this task
The following image indicates the location of the touchpad and provides a visual representation of the removal procedure.
Steps
1 Open the latch and disconnect the keyboard-controller board-cable from keyboard-controller board.
2 Lift the keyboard-controller board-cable o the palm-rest assembly.
3 Open the latch and disconnect the keyboard cable from the keyboard-controller board.
4 Fold up the keyboard cable.
5 Open the latch and disconnect the touchpad cable from the touchpad.
6 Lift the touchpad cable from the palm-rest assembly.
7 Remove the four (M2x2.5) screws that secure the touchpad to the palm-rest assembly.
8 Lift the touchpad o the palm-rest assembly.
49
Installing the touchpad
Prerequisite
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the touchpad and provides a visual representation of the installation procedure.
Steps
1 Place the touchpad into the slot on the palm-rest assembly.
NOTE: Turn the computer over and open the display. Ensure that the touchpad is equally aligned along all four
sides.
2 Replace the four (M2x2.5) screws that secure the touchpad to the palm-rest assembly.
3 Connect the touchpad cable to the touchpad and close the latch.
NOTE: This step is only applicable when the touchpad cable is not being replaced.
4 Fold down the keyboard cable.
5 Connect the keyboard cable to the keyboard-controller board and close the latch.
6 Connect the keyboard-controller board cable to the keyboard-controller board and close the latch.
Next steps
1 Install the system board. (only applicable when the touchpad cable has been replaced)
2 Install the battery.
3 Install the rear I/O-cover.
4 Install the 2230 solid-state drive. (if applicable)
5 Install the 2280 solid-state drive. (if applicable)
6 Install the base cover.
7 Follow the procedure in After working inside your computer.
50
Power-adapter port
Removing the power-adapter port
Prerequisites
1 Follow the procedure in Before working inside your computer.
2 Remove the base cover.
3 Remove the 2230 solid-state drive. (if applicable)
4 Remove the 2280 solid-state drive. (if applicable)
5 Remove the rear I/O-cover.
6 Remove the battery.
7 Remove the system board.
About this task
The following image indicates the location of the power-adapter port and provides a visual representation of the removal
procedure.
51
Steps
1 Remove the two screws (M2x3) that secure the power-adapter port bracket to the palm-rest assembly.
2 Lift the power-adapter port bracket o the palm-rest assembly.
3 Lift the power-adapter port along with its cable o the palm-rest assembly.
Installing the power-adapter port
Prerequisite
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the power-adapter port and provides a visual representation of the installation
procedure.
Steps
1 Place the power-adapter port into the slot on the palm-rest assembly.
2 Place the power-adapter port bracket on the power-adapter port.
3 Replace the two screws (M2x3) that secure the power-adapter port bracket to the palm-rest assembly.
52
Next steps
1 Install the system board.
2 Install the battery.
3 Install the rear I/O-cover.
4 Install the 2230 solid-state drive. (if applicable)
5 Install the 2280 solid-state drive. (if applicable)
6 Install the base cover.
7 Follow the procedure in After working inside your computer.
Power-button assembly
Removing the power-button assembly
Prerequisites
1 Follow the procedure in Before working inside your computer.
2 Remove the base cover.
3 Remove the 2230 solid-state drive. (if applicable)
4 Remove the 2280 solid-state drive. (if applicable)
5 Remove the rear I/O-cover.
6 Remove the battery.
7 Remove the system board.
About this task
The following image indicates the location of the power-button assembly and provides a visual representation of the removal
procedure.
Steps
1 Remove the three (M2x1.9) screws that secure the power-button bracket to the palm-rest assembly.
53
2 Lift the power-button bracket o the power-button assembly.
3 Lift the latch and disconnect the power-button assembly cable from the left I/O-board.
4 Peel the power-button assembly and its cable o the palm-rest assembly.
Installing the power-button assembly
Prerequisite
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the power-button assembly and provides a visual representation of the installation
procedure.
Steps
1 Place the power-button assembly and its cable in the slot on the palm-rest assembly.
2 Place the power-button bracket on the power-button assembly.
3 Connect the power-button assembly cable to the left I/O-board and close the connector latch.
4 Replace the three (M2x1.9) screws that secure the power-button bracket to the palm-rest assembly.
5 Adhere the power-button assembly cable on the palm-rest assembly.
Next steps
1 Install the system board.
2 Install the battery.
3 Install the rear I/O-cover.
4 Install the 2230 solid-state drive. (if applicable)
5 Install the 2280 solid-state drive. (if applicable)
6 Install the base cover.
7 Follow the procedure in After working inside your computer.
54
Keyboard
Removing the keyboard
Prerequisites
1 Follow the procedure in Before working inside your computer.
2 Remove the base cover.
3 Remove the 2230 solid-state drive. (if applicable)
4 Remove the 2280 solid-state drive. (if applicable)
5 Remove the rear I/O-cover.
6 Remove the battery.
7 Remove the coin-cell battery.
8 Remove the left I/O-board.
9 Remove the right I/O-board.
10 Remove the system board.
11 Remove the power-button assembly.
About this task
The following image indicates the location of the keyboard and provides a visual representation of the removal procedure.
55
Steps
1 Remove the two (M2x1.9) screws that secure the keyboard-backlight cable to the keyboard-controller board.
2 Disconnect the keyboard-backlight cable from the keyboard-controller board.
3 Lift the latch and disconnect the keyboard cable from the keyboard-controller board.
4 Remove the 14 (M1.2x2.1) screws that secure the keyboard bracket to the keyboard.
5 Lift the keyboard bracket o the keyboard.
6 Remove the 39 (M1.2x1.6) screws that secure the keyboard to the palm-rest assembly.
7 Lift the keyboard o the palm-rest assembly.
Installing the keyboard
Prerequisite
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the keyboard and provides a visual representation of the installation procedure.
56
Steps
1 Place the keyboard on the palm-rest assembly.
2 Replace the 39 (M1.2x1.6) screws that secure the keyboard to the palm-rest assembly.
3 Place the keyboard bracket on the keyboard.
4 Replace the 14 (M1.2x2.1) screws that secure the keyboard bracket to the keyboard.
5 Connect the keyboard cable to the keyboard-controller board and close the latch.
6 Connect the keyboard-backlight cable to the keyboard controller board.
7 Replace the two (M2x1.9) screws that secure the keyboard-backlight cable to the keyboard-controller board.
Next steps
1 Install the power-button assembly.
2 Install the system board.
3 Install the right I/O-board.
4 Install the left I/O-board.
5 Install the coin-cell battery.
6 Install the battery.
57
7 Install the rear I/O-cover.
8 Install the 2230 solid-state drive. (if applicable)
9 Install the 2280 solid-state drive. (if applicable)
10 Install the base cover.
11 Follow the procedure in After working inside your computer.
Palm rest
Removing the palm rest
Prerequisites
1 Follow the procedure in Before working inside your computer.
2 Remove the base cover.
3 Remove the 2230 solid-state drive. (if applicable)
4 Remove the 2280 solid-state drive. (if applicable)
5 Remove the speakers.
6 Remove the rear I/O-cover.
7 Remove the battery.
8 Remove the display assembly.
9 Remove the coin-cell battery.
10 Remove the keyboard-controller board.
11 Remove the left I/O-board.
12 Remove the right I/O-board.
13 Remove the system board.
14 Remove the touchpad.
15 Remove the power-adapter port.
16 Remove the power-button assembly.
17 Remove the keyboard.
58
Step
After performing the pre-requisites, you are left with the palm rest.
Installing the palm rest
Prerequisite
If you are replacing a component, remove the existing component before performing the installation procedure.
59
Step
To install the palm rest perform the post-requisites.
Next steps
1 Install the keyboard.
2 Install the power-button assembly.
3 Install the power-adapter port.
4 Install the touchpad.
5 Install the system board.
6 Install the right I/O-board.
7 Install the left I/O-board.
8 Install the keyboard-controller board.
9 Install the coin-cell battery.
10 Install the display assembly.
11 Install the battery.
12 Install the rear I/O-cover.
13 Install the speakers.
14 Install the 2230 solid-state drive. (if applicable)
15 Install the 2280 solid-state drive. (if applicable)
16 Install the base cover.
17 Follow the procedure in After working inside your computer.
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Device drivers
Intel Chipset Software Installation Utility
In the Device Manager, check if the chipset driver is installed.
Install the Intel chipset updates from www.dell.com/support.
Video drivers
In the Device Manager, check if the video driver is installed.
Install the video driver update from www.dell.com/support.
Intel Serial IO driver
In the Device Manager, check if the Intel Serial IO driver is installed.
Install the driver updates from www.dell.com/support.
Intel Trusted Execution Engine Interface
In the Device Manager, check if the Intel Trusted Execution Engine Interface driver is installed.
Install the driver update from www.dell.com/support.
Intel Virtual Button driver
In the Device Manager, check if the Intel Virtual Button driver is installed.
Install the driver updates from www.dell.com/support.
Wireless and Bluetooth drivers
In the Device Manager, check if the network card driver is installed.
Install the driver updates from www.dell.com/support.
In the Device Manager, check if the Bluetooth driver is installed.
Install the driver updates from www.dell.com/support.
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System setup
NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be
displayed.
System setup
CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain
changes can make your computer work incorrectly.
NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program
screen information for future reference.
Use the BIOS Setup program for the following purposes:
• Get information about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive.
• Change the system conguration information.
• Set or change a user-selectable option, such as the user password, type of hard drive installed, and enabling or disabling
base devices.
Entering BIOS setup program
1 Turn on (or restart) your computer.
2 During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately.
NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you
must watch for it, and then press F2. If you press F2 before the F2 prompt, this keystroke is lost. If you wait too
long and the operating system logo appears, continue to wait until you see the desktop. Then, turn o your
computer and try again.
Navigation keys
NOTE: For most of the System Setup options, changes that you make are recorded but do not take eect until you
restart the system.
Keys Navigation
Up arrow Moves to the previous eld.
Down arrow Moves to the next eld.
Enter Selects a value in the selected eld (if applicable) or follow the link in the eld.
Spacebar Expands or collapses a drop-down list, if applicable.
Tab Moves to the next focus area.
Esc Moves to the previous page until you view the main screen. Pressing Esc in the main screen displays a
message that prompts you to save any unsaved changes and restarts the system.
Boot Sequence
Boot Sequence allows you to bypass the System Setup–dened boot device order and boot directly to a specic device (for
example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can:
• Access System Setup by pressing F2 key
• Bring up the one-time boot menu by pressing F12 key
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The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options
are:
• Removable Drive (if available)
• STXXXX Drive (if available)
NOTE: XXX denotes the SATA drive number.
• Optical Drive (if available)
• SATA Hard Drive (if available)
• Diagnostics
NOTE: Choosing Diagnostics, will display the ePSA diagnostics screen.
The boot sequence screen also displays the option to access the System Setup screen.
System setup options
NOTE: Depending on your computer and its installed devices, the items listed in this section may or may not appear.
Table 5. System setup options—Main menu
Main
System Time Displays the current time in hh:mm:ss format.
System Date Displays the current date in mm/dd/yyyy format.
BIOS Version Displays the BIOS version.
Product Name Displays the model number of your computer.
Service Tag Displays the service tag of your computer.
Asset Tag Displays the asset tag of your computer.
CPU Type Displays the processor type.
CPU Speed Displays the processor speed.
CPU ID Displays the processor identication code.
CPU L1 Cache Displays the processor L1 cache size.
CPU L2 Cache Displays the processor L2 cache size.
CPU L3 Cache Displays the processor L3 cache size.
Integrated Graphics Displays the integrated graphics.
Discrete Graphics 1 Displays the rst discrete graphics installed on your
computer.
Discrete Graphics 1 Displays the second discrete graphics installed on your
computer.
First HDD Displays the type of hard drive installed.
M.2 PCIe SSD-1 Displays the type of primary SSD installed.
AC Adapter Type Displays the AC adapter type.
System Memory Displays the system memory information.
Memory Speed Displays the memory speed information.
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Table 6. System setup options—Advanced menu
Advanced
Intel(R) SpeedStep(TM) Enables you to enable or disable Intel Speedstep
Technology.
Default: Enabled
NOTE: If enabled, the processor clock speed and core
voltage are adjusted dynamically based on the
processor load.
Integrated NIC Enables you to enable or disable the on-board LAN
controller.
Default: Enabled
USB Emulation Enables you to enable or disable the USB emulation feature.
This feature denes how the BIOS, in the absence of a USB-
aware operating system, handles USB devices. USB
emulation is always enabled during POST.
Default: Enabled
NOTE: You cannot boot any type of USB device
(oppy, hard drive, or memory key) when this option
is o.
USB Powershare Enables you to charge USB devices when the computer is
turned o or in standby mode.
Default: Enabled
USB Wake Support Enables you to enable the USB devices to wake the
computer from Standby.
Default: Disabled
NOTE: If USB PowerShare is enabled, a device
connected to the USB PowerShare connector may not
wake the computer.
Sleep Mode Enable or disable sleep mode.
Intel Speed Shift Technology Enable/disable Intel Speed Shift Technology support.
Setting this option to enable to allows the operating system
to select the appropriate processor performance
automatically.
Default: Enabled
SATA Operation Enables you to congure the operating mode of the
integrated SATA hard drive controller.
Default: AHCI
Adapter Warnings Ebales you to choose if the computer should display warning
messages when you use AC adapters that are not supported
by your computer.
Default: Enabled
Function Key Behavior Enables you to set function key or multimedia key as the
default function key behavior.
Default: Function key
Express Charge Enables you to charge your computer battery using
Standard Charge or Express Charge mode.
Default: Express Charge
Battery Health Displays the battery health.
Intel(R) Software Guard Extensions Enable or disable Intel Software Guard Extensions.
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Advanced
Default: Software Controlled
Intel(R) Software Guard Extensions allocated memory
size
Displays the allocated memory size for Intel Software Guard
Extensions.
BIOS Recovery from Hard Drive Enable the user to recover from certain corrupted BIOS
conditions from a recovery le on the user primary hard
drive
Default: Enabled
BIOS Auto-Recovery Enable or disable BIOS Auto-Recovery.
Default: Disabled
SupportAssist System Resolution
Auto OS Recovery Threshold Control the automatic boot ow for SupportAssist System
Resolution Console and for Dell OS Recovery tool.
Default: 2
SupportAssist OS Recovery Enable or disable SupportAssist OS recovery.
Default: Enabled
Intel(R) Rapid Storage Technology
Non-RAID Physical Disks Displays the disk using the Intel(R) Rapid Storage
Technology.
Table 7. System setup options—Security menu
Security
Unlock Setup Status Displays if the setup status is unlocked.
Admin Password Status Displays if the administrator password is clear or set.
Default: Not set
System Password Status Displays if the system password is clear or set.
Default: Not set
HDD Password Status Displays if the HDD password is clear or set.
Default: Not set
Admin Password Enables you to set the administrator password. The
administrator password controls access to the system setup
utility.
System Password Enables you to set the system password. The system
password controls access to the computer at boot.
HDD password Enables you to set, change or delete the hard-disk drive
password.
Password Change Enables you to permit or deny system password or HDD
password changes.
Default: Permitted
Computrace Enable or disable the BIOS module interface of the
optional Computrace Service from Absolute Software.
Default: Activate
Firmware TPM Enables you to enable or disable the rmware TPM
function.
Default: Enabled
PPI Bypass for Clear Command Enables you to control the TPM Physical Presence Interface
(PPI). When enabled, this setting will allow the OS to skip
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Security
BIOS PPI user prompts when issuing the Clear command.
Changes to this setting take eect immediately.
Default: Enabled
UEFI Capsule Firmware Updates Enable or disable BIOS updates through UEFI capsule
update packages.
Default: Enabled
Table 8. System setup options—Boot menu
Boot
Boot List Option Displays the available boot options.
Default: UEFI
File Browser Add Boot Option Enables you to add the boot options.
File Browser Del Boot Option Enables you to delete the boot options
Secure Boot Enable or disable the secure boot feature.
Default: Disabled
Legacy Option ROMs Enable or disable the Legacy Option ROMs.
Default: Disabled
Attempt Legacy Boot Enable or disable Attempt Legacy Boot.
Default: Disabled
Boot Option Priorities Displays the boot sequence.
Boot Option #1 Displays the available rst boot option.
Boot Option #2 Displays the available second boot option.
Boot Option #3 Displays the available third boot option.
Table 9. System setup options—Exit menu
Exit
Save Changes and Reset Allows you to exit system setup and save your changes.
Discard Changes and Reset Allows you to exit system setup and load previous values for
all system setup options.
Restore Defaults Allows you to restore default values for all system setup
options.
Discard Changes Allows you to load previous values for all system setup
options.
Save Changes Allows you to save the changes for all system setup options.
Clearing CMOS settings
About this task
CAUTION: Clearing CMOS settings will reset the BIOS settings on your computer.
Steps
1 Remove the base cover.
2 Follow step 1 of removing the coin-cell battery to disconnect the coin-cell battery cable from the system board.
3 Wait for one minute.
4 Follow step 2 of installing the coin-cell battery to connect the coin-cell battery cable to the system board.
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5 Replace the back cover.
Clearing BIOS (System Setup) and System passwords
To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell.
NOTE: For information on how to reset Windows or application passwords, refer to the documentation
accompanying Windows or your application.
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Troubleshooting
Enhanced Pre-Boot System Assessment (ePSA) diagnostics
The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded
with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular
devices or device groups allowing you to:
• Run tests automatically or in an interactive mode
• Repeat tests
• Display or save test results
• Run thorough tests to introduce additional test options to provide extra information about the failed device(s)
• View status messages that inform you if tests are completed successfully
• View error messages that inform you of problems encountered during testing
NOTE: Some tests for specic devices require user interaction. Always ensure that you are present at the computer
terminal when the diagnostic tests are performed.
Running the ePSA diagnostics
1 Turn on your computer.
2 As the computer boots, press the F12 key as the Dell logo appears.
3 On the boot menu screen, select the Diagnostics option.
4 Click the arrow at the bottom left corner.
Diagnostics front page is displayed.
5 Click the arrow in the lower-right corner to go to the page listing.
The items detected are listed.
6 To run a diagnostic test on a specic device, press Esc and click Yes to stop the diagnostic test.
7 Select the device from the left pane and click Run Tests.
8 If there are any issues, error codes are displayed.
Note the error code and validation number and contact Dell.
System diagnostic lights
Battery-status light
Indicates the power and battery-charge status.
Solid white — Power adapter is connected and the battery has more than 5 percent charge.
Amber — Computer is running on battery and the battery has less than 5 percent charge.
O
• Power adapter is connected and the battery is fully charged.
• Computer is running on battery and the battery has more than 5 percent charge.
• Computer is in sleep state, hibernation, or turned o.
The power and battery-status light blinks amber along with beep codes indicating failures.
For example, the power and battery-status light blinks amber two times followed by a pause, and then blinks white three times
followed by a pause. This 2,3 pattern continues until the computer is turned o indicating no memory or RAM is detected.
The following table shows dierent power and battery-status light patterns and associated problems.
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Table 10. LED codes
Diagnostic light codes Problem description
2,1 Processor failure
2,2 System board: BIOS or ROM (Read-Only Memory) failure
2,3 No memory or RAM (Random-Access Memory) detected
2,4 Memory or RAM (Random-Access Memory) failure
2,5 Invalid memory installed
2,6 System-board or chipset error
2,7 Display failure
3,1 Coin-cell battery failure
3,2 PCI, video card/chip failure
3,3 Recovery image not found
3,4 Recovery image found but invalid
3,5 Power-rail failure
3,6 System BIOS Flash incomplete
3,7 Management Engine (ME) error
Camera status light: Indicates whether the camera is in use.
• Solid white — Camera is in use.
•O — Camera is not in use.
Caps Lock status light: Indicates whether Caps Lock is enabled or disabled.
• Solid white — Caps Lock enabled.
•O — Caps Lock disabled.
Flashing BIOS (USB key)
1 Follow the procedure from step 1 to step 7 in "Flashing the BIOS" to download the latest BIOS setup program le.
2 Create a bootable USB drive. For more information see the knowledge base article SLN143196 at www.dell.com/support.
3 Copy the BIOS setup program le to the bootable USB drive.
4 Connect the bootable USB drive to the computer that needs the BIOS update.
5 Restart the computer and press F12 when the Dell logo is displayed on the screen.
6 Boot to the USB drive from the One Time Boot Menu.
7 Type the BIOS setup program lename and press Enter.
8 The BIOS Update Utility appears. Follow the instructions on the screen to complete the BIOS update.
Flashing the BIOS
About this task
You may need to ash (update) the BIOS when an update is available or when you replace the system board.
Follow these steps to ash the BIOS:
Steps
1 Turn on your computer.
2 Go to www.dell.com/support.
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3 Click Product support, enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer
model.
4 Click Drivers & downloads → Find it myself.
5 Select the operating system installed on your computer.
6 Scroll down the page and expand BIOS.
7 Click Download to download the latest version of the BIOS for your computer.
8 After the download is complete, navigate to the folder where you saved the BIOS update le.
9 Double-click the BIOS update le icon and follow the instructions on the screen.
Backup media and recovery options
Dell proposes multiple options for recovering Windows operating system on your Dell PC. For more information. see Dell
Windows Backup Media and Recovery Options.
WiFi power cycle
About this task
If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be
performed. The following procedure provides the instructions on how to conduct a WiFi power cycle:
NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device.
Steps
1 Turn o your computer.
2 Turn o the modem.
3 Turn o the wireless router.
4 Wait for 30 seconds.
5 Turn on the wireless router.
6 Turn on the modem.
7 Turn on your computer.
Flea power release
About this task
Flea power is the residual static electricity that remains on the computer even after it has been powered o and the battery has
been removed. The following procedure provides the instructions on how to conduct ea power release:
Steps
1 Turn o your computer.
2 Disconnect the power adapter from your computer.
3 Remove the base cover.
4 Press and hold the power button for 15 seconds to drain the ea power.
5 Install the base cover.
6 Connect the power adapter to your computer.
7 Turn on your computer.
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Getting help and contacting Dell
Self-help resources
You can get information and help on Dell products and services using these self-help resources:
Table 11. Self-help resources
Self-help resources Resource location
Information about Dell products and services www.dell.com
My Dell
Tips
Contact Support In Windows search, type Contact Support, and press
Enter.
Online help for operating system www.dell.com/support/windows
www.dell.com/support/linux
Troubleshooting information, user manuals, setup instructions,
product specications, technical help blogs, drivers, software
updates, and so on.
www.dell.com/support
Dell knowledge base articles for a variety of computer
concerns. 1 Go to www.dell.com/support.
2 Type the subject or keyword in the Search box.
3 Click Search to retrieve the related articles.
Learn and know the following information about your
product:
• Product specications
• Operating system
• Setting up and using your product
• Data backup
• Troubleshooting and diagnostics
• Factory and system restore
• BIOS information
See
Me and My Dell
at www.dell.com/support/manuals.
To locate the
Me and My Dell
relevant to your product,
identify your product through one of the following:
• Select Detect Product.
• Locate your product through the drop-down menu under
View Products.
• Enter the Service Tag number or Product ID in the search
bar.
Contacting Dell
To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell.
NOTE: Availability varies by country/region and product, and some services may not be available in your country/
region.
NOTE: If you do not have an active internet connection, you can nd contact information on your purchase invoice,
packing slip, bill, or Dell product catalog.
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