Table of Contents
AOC AG241QX User Manual
Displayed below is the user manual for AG241QX by AOC which is a product in the Computer Monitors category. This manual has pages.
Related Manuals
LCD Monitor User Manual
AG271QX LED backlight
www.aoc.com
©2016 AOC. All Rights Reserved.
2
Safety ........................................................................................................................................................................ 4
National Conventions ......................................................................................................................................... 4
Power ................................................................................................................................................................ 5
Installation .......................................................................................................................................................... 6
Cleaning............................................................................................................................................................. 7
Other .................................................................................................................................................................. 8
Setup ........................................................................................................................................................................ 9
Contents in Box ................................................................................................................................................. 9
Setup Stand & Base ......................................................................................................................................... 10
Adjusting Viewing Angle ................................................................................................................................... 11
Using "MHL(Mobile High-Definition Link)"........................................................................................................ 12
Connecting the Monitor .................................................................................................................................... 13
System requirement ......................................................................................................................................... 14
Adaptive-Sync function ............................................................................................................................. 14
Wall Mounting .................................................................................................................................................. 15
Adjusting ................................................................................................................................................................. 16
Setting Optimal Resolution .............................................................................................................................. 16
Windows 10 .............................................................................................................................................. 16
Windows 8 ................................................................................................................................................ 18
Windows 7 ................................................................................................................................................ 20
Hotkeys ............................................................................................................................................................ 22
OSD Setting ..................................................................................................................................................... 23
Luminance ................................................................................................................................................ 24
Image Setup ............................................................................................................................................. 25
Color Setup ............................................................................................................................................... 26
Picture Boost ............................................................................................................................................ 27
OSD Setup ............................................................................................................................................... 28
Game Setting ............................................................................................................................................ 29
Extra ......................................................................................................................................................... 30
Exit............................................................................................................................................................ 31
LED Indicator ................................................................................................................................................... 31
Driver ...................................................................................................................................................................... 32
Monitor Driver .................................................................................................................................................. 32
Windows 10 .............................................................................................................................................. 32
Windows 8 ................................................................................................................................................ 36
Windows 7 ................................................................................................................................................ 40
i-Menu .............................................................................................................................................................. 43
e-Saver ............................................................................................................................................................ 44
Screen+ ........................................................................................................................................................... 45
Troubleshoot ........................................................................................................................................................... 46
Specification ............................................................................................................................................................ 47
General Specification ....................................................................................................................................... 47
Preset Display Modes ...................................................................................................................................... 49
Pin Assignments .............................................................................................................................................. 50
Plug and Play ................................................................................................................................................... 52
Regulation ............................................................................................................................................................... 53
3
FCC Notice ...................................................................................................................................................... 53
WEEE Declaration ........................................................................................................................................... 54
WEEE Declaration for India ............................................................................................................................. 54
Service .................................................................................................................................................................... 55
Warranty Statement for Europe........................................................................................................................ 55
Warranty Statement for Middle East and Africa (MEA) .................................................................................... 57
AOC PIXEL POLICY ........................................................................................................................................ 59
ISO 9241-307 CLASS 1 ................................................................................................................................... 59
Warranty Statement for North & South America (excluding Brazil) .................................................................. 60
EASE PROGRAME ......................................................................................................................................... 62
4
Safety
National Conventions
The following subsections describe notational conventions used in this document.
Notes, Cautions, and Warnings
Throughout this guide, blocks of text may be accompanied by an icon and printed in bold type or in italic type.
These blocks are notes, cautions, and warnings, and they are used as follows:
NOTE: A NOTE indicates important information that helps you make better use of your computer system.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.
WARNING: A WARNING indicates the potential for bodily harm and tells you how to avoid the problem.Some
warnings may appear in alternate formats and may be unaccompanied by an icon. In such cases, the specific
presentation of the warning is mandated by regulatory authority.
5
Power
The monitor should be operated only from the type of power source indicated on the label. If you are not sure
of the type of power supplied to your home, consult your dealer or local power company.
The monitor is equipped with a three-pronged grounded plug, a plug with a third (grounding) pin. This plug will
fit only into a grounded power outlet as a safety feature. If your outlet does not accommodate the three-wire plug,
have an electrician install the correct outlet, or use an adapter to ground the appliance safely. Do not defeat the
safety purpose of the grounded plug.
Unplug the unit during a lightning storm or when it will not be used for long periods of time. This will protect the
monitor from damage due to power surges.
Do not overload power strips and extension cords. Overloading can result in fire or electric shock.
To ensure satisfactory operation, use the monitor only with UL listed computers which have appropriate
configured receptacles marked between 100 - 240V ~, Min. 5A
The wall socket shall be installed near the equipment and shall be easily accessible.
For use only with the attached power adapter (Output 20Vdc)
Manufacturers: TPV ELECTRONICS（FUJIAN）CO.,LTD. Model: ADPC20120
6
Installation
Do not place the monitor on an unstable cart, stand, tripod, bracket, or table. If the monitor falls, it can injure a
person and cause serious damage to this product. Use only a cart, stand, tripod, bracket, or table recommended by
the manufacturer or sold with this product. Follow the manufacturer’s instructions when installing the product and
use mounting accessories recommended by the manufacturer. A product and cart combination should be moved
with care.
Never push any object into the slot on the monitor cabinet. It could damage circuit parts causing a fire or
electric shock. Never spill liquids on the monitor.
Do not place the front of the product on the floor.
If you mount the monitor on a wall or shelf, use a mounting kit approved by the manufacturer and follow the kit
instructions.
Leave some space around the monitor as shown below. Otherwise, air-circulation may be inadequate hence
overheating may cause a fire or damage to the monitor.
See below the recommended ventilation areas around the monitor when the monitor is installed on the wall or on
the stand:
Installed on the wall
Installed with stand
Leave at lease this space
around the set
10cm
4 inches
10cm
4 inches
11 7/8 inches
10cm
4 inches
30cm
10cm
4 inches
10cm
4 inches
11 7/8 inches
30cm
10cm
4 inches
Leave at lease this space
around the set
7
Cleaning
Clean the cabinet regularly with cloth. You can use soft-detergent to wipe out the stain, instead of
strong-detergent which will cauterize the product cabinet.
When cleaning, make sure no detergent is leaked into the product. The cleaning cloth should not be too rough
as it will scratch the screen surface.
Please disconnect the power cord before cleaning the product.
8
Other
If the product is emitting a strange smell, sound or smoke, disconnect the power plug IMMEDIATELY and
contact a Service Center.
Make sure that the ventilating openings are not blocked by a table or curtain.
Do not engage the LCD monitor in severe vibration or high impact conditions during operation.
Do not knock or drop the monitor during operation or transportation.
9
Setup
Contents in Box
Not all signal cables (Audio,Analog,DVI,USB, DP and HDMI cables) will be provided for all countries and regions.
Please check with the local dealer or AOC branch office for confirmation.
CD manual Warranty card Adapter Stand Base Quick Switch Keypad
Power Cable Audio Cable Dual-Link Analog cable DP cable HDMI cable USB cable
DVI Cable
Monitor
10
Setup Stand & Base
Please setup or remove the base following the steps as below.
Setup:
Remove:
11
Adjusting Viewing Angle
For optimal viewing it is recommended to look at the full face of the monitor, then adjust the monitor's angle to your
own preference.
Hold the stand so you will not topple the monitor when you change the monitor's angle.
You are able to adjust the monitor as below:
Tilt angle:-3.5°~21.5° Pivot angle: 0°~90°
Swivel angle: -20°~20° Height adjustment:130mm
NOTE:
1. Do not touch the LCD screen when you change the angle. It may cause damage or break the LCD screen.
2. The scale on the stand can remember which location is your favorite.
12
Using "MHL(Mobile High-Definition Link)"
1."MHL" (Mobile High-Definition Link)
This feature allows you to enjoy videos and photos (imported from a connected mobile device that supports MHL)
on the screenof the product.
• To use the MHL function, you need an MHL-certified mobile device. You can check if your mobile device is
MHL certified on the device manufacturer's website. To find a list of MHL-certified devices, visit the official
MHL website (http://www.mhlconsortium.org).
• To use the MHL function, the latest version of software must be installed on the mobile device.
• On some mobile devices, the MHL function may not be available depending on the device's performance or
functionality.
• Since the display size of the product is larger than those of mobile devices, the picture quality may degrade.
• This product is officially MHL-certified. If you encounter any problem when using the MHL function, please
contact the manufacturer of the mobile device.
• The picture quality may degrade when content (imported from the mobile device) with a low Resolution is
played on the product.
Using "MHL"
1. Connect the micro USB port on the mobile device to the [HDMI / MHL] port on the product using the MHL cable.
• When the MHL cable is used, [HDMI / MHL] is the only port on this monitor that supports the MHL function.
• Mobile device must be purchased separately.
2. Connect the AC power cord to the product and a power outlet.
3. Press the source button and switch to HDMI /MHL to activate MHL mode.
4. After about 3 seconds, the MHL screen will be displayed if MHL mode is active.
Remark: The indicated time "3 sec later" may vary depending on the mobile device.
When the mobile device is not connected or does not support MHL
• If MHL mode is not activated even though the mobile device supports MHL, check if mobile device MHL port is
MHL standard port otherwise an additional MHL-enabled adapter is required.
13
Connecting the Monitor
Cable Connections In Back of Monitor and Computer:
1 Power 9 Quick Switch port
2 DVI Dual-Link 10 Microphone in
3 HDMI-2(HDMI1.4)/MHL 11
Earphone( Combined with
Microphone)
4 HDMI-1(HDMI1.4/2.0) 12
USB3.0 downstream + fast
charging
5 DP 13 USB3.0 downstream
6 D-SUB 14 USB3.0 upstream
7 Audio line in 15 Headphone hook
8 Microphone out
To protect equipment, always turn off the PC and LCD monitor before connecting.
1 Connect the power cable to the DC port on the back of the monitor.
2 Connect one end of the 15-pin D-Sub cable to the back of the monitor and connect the other end to the
computer's D-Sub port..
3 (Optional – Requires a video card with DVI port) - Connect one end of the DVI cable to the back of the monitor
and connect the other end to the computer’s DVI port.
4 (Optional – Requires a video card with HDMI port) - Connect one end of the HDMI cable to the back of the
monitor and connect the other end to the computer’s HDMI port.
5 (Optional –Requires a video card with Audio port) - Connect one end of the Audio cable to the back of the
monitor and connect the other end to the computer’s Audio port.
6 (Optional–Requires a video card with DP port) –Connect one end of the DP cable to the back of the monitor
and connect the other end to the computer’s DP port.
14
7 Turn on your monitor and computer.
8 Video content supporting resolution:
VGA:1920x1080@60Hz(Maximum)
DVI Dual-Link\ MHL:2560x1440@60Hz(Maximum)
HDMI1.4:2560x1440@75Hz(Maximum)
DP\HDMI2.0:2560x1440@144Hz(Maximum)
If your monitor displays an image, installation is complete. If it does not display an image, please refer
Troubleshooting.
System requirement
Adaptive-Sync function
1. Adaptive-Sync function is working with DP/HDMI1/HDMI2
DP : 30~144Hz
HDMI1:30~144Hz(HDMI2.0)
HDMI1:30~75Hz(HDMI1.4)
HDMI2:30~75Hz
2. Compatible Graphics Card: Recommend list is as the below, also could be checked by visiting
www.AMD.com
AMD Radeon R9 295X2
AMD Radeon R9 290X
AMD Radeon R9 290
AMD Radeon R9 285
AMD Radeon R7 260X
AMD Radeon R7 260
15
Wall Mounting
Preparing to Install An Optional Wall Mounting Arm.
This monitor can be attached to a wall mounting arm you purchase separately. Disconnect power before this
procedure. Follow these steps:
1 Remove the base.
2 Follow the manufacturer's instructions to assemble the wall mounting arm.
3 Place the wall mounting arm onto the back of the monitor. Line up the holes of the arm with the holes in the
back of the monitor.
4 Insert the 4 screws into the holes and tighten.
5 Reconnect the cables. Refer to the user's manual that came with the optional wall mounting arm for
instructions on attaching it to the wall.
Noted : VESA mounting screw holes are not available for all models, please check with the dealer or official
department of AOC.
16
Adjusting
Setting Optimal Resolution
Windows 10
For Windows 10:
• Right click START.
• Click "CONTROL PANEL".
• Click "DISPLAY".
• Click on the "Change display settings" button.
17
• Set the resolution SLIDE-BAR to Optimal preset resolution.
18
Windows 8
For Windows 8:
• Right click and click All apps at the bottom-right of the screen.
• Set the "View by" to "Category".
• Click "Appearance and Personalization".
• Click "DISPLAY".
19
• Set the resolution SLIDE-BAR to Optimal preset resolution
20
Windows 7
For Windows 7:
• Click START.
• Click "CONTROL PANEL".
• Click "Appearance".
• Click "DISPLAY".
• Click on the "Change display settings" button.
21
• Set the resolution SLIDE-BAR to Optimal preset resolution
22
Hotkeys
1 Source/Auto/Exit
2 Game Mode/<
3 Shadow Control />
4 Menu/Enter
5 Power
Power
Press the Power button to turn on/off the monitor.
Menu/Enter
Press to display the OSD or confirm the selection.
Shadow Control/>
When there is no OSD,Press Shadow Control button to active Shadow Control adjustment bar, Press <or > to
adjust contrast for clear picture.
Game Mode/<
When there is no OSD, press the minus key to open game mode function, then press < or > key to select game
mode (FPS, RTS, Racing, Gamer 1, Gamer 2 or Gamer 3) basing on the different game types.
Source/Auto/Exit
When the OSD is closed, press Source/Auto/Exit button will be auto configure hot key function. When the OSD is
closed, press Source/Auto/Exit button continuously about 2 second to do auto configure (Only for the models with
dual or more inputs).
23
OSD Setting
Basic and simple instruction on the control keys.
1) Press the -button to activate the OSD window.
2) Press< or >to navigate through the functions. Once the desired function is highlighted, press the -button
to activate it . press< or >to navigate through the sub-menu functions.Once the desired function is highlighted,
press -button to activate it.
3) Press< or >to change the settings of the selected function. Press to exit. If you want to adjust any other
function, repeat steps 2-3.
4) OSD Lock Function: To lock the OSD, press and hold the button while the monitor is off and then press
button to turn the monitor on. To un-lock the OSD - press and hold the button while the monitor is off
and then press button to turn the monitor on.
Notes:
1) If the product has only one signal input, the item of "Input Select" is disable to adjust.
2) ECO modes(except Standard mode), DCR, DCB mode and Picture Boost, for these four states that only one
state can exist..
24
Luminance
1. Press (Menu) to display menu.
2. Press< or >to select (Luminance), and press to enter.
3. Press< or >to select submenu, and press to enter.
4. Press< or >to adjust.
5. Press to exit.
Contrast 0-100 Contrast from Digital-register.
Brightness 0-100 Backlight Adjustment
Eco mode
Standard Standard Mode
Text Text Mode
Internet Internet Mode
Game Game Mode
Movie Movie Mode
Sports Sports Mode
Gamma
Gamma1 Adjust to Gamma1
Gamma2 Adjust to Gamma 2
Gamma3 Adjust to Gamma 3
DCR
Off Disable dynamic contrast ratio
On Enable dynamic contrast ratio
25
Image Setup
1. Press (Menu) to display menu.
2. Press< or >to select (Image Setup), and press to enter.
3. Press< or >to select submenu, and press to enter.
4. Press< or >to adjust.
5. Press to exit.
Clock 0-100 Adjust picture Clock to reduce Vertical-Line noise.
Phase 0-100 Adjust Picture Phase to reduce Horizontal-Line noise
Sharpness 0-100 Adjust picture sharpness
H.Position 0-100 Adjust the horizontal position of the picture.
V.Position 0-100 Adjust the vertical position of the picture.
26
Color Setup
1. Press (Menu) to display menu.
2. Press< or >to select (Color Setup), and press to enter.
3. Press< or >to select submenu, and press to enter.
4. Press< or >to adjust.
5. Press to exit.
Color Te m p .
Warm Recall Warm Color Temperature from EEPROM.
Normal Recall Normal Color Temperature from EEPROM.
Cool Recall Cool Color Temperature from EEPROM.
sRGB Recall SRGB Color Temperature from EEPROM.
User
Red Red Gain from Digital-register
Green Green Gain Digital-register.
Blue Blue Gain from Digital-register
DCB Mode
Full Enhance on or off Disable or Enable Full Enhance Mode
Nature Skin on or off Disable or Enable Nature Skin Mode
Green Field on or off Disable or Enable Green Field Mode
Sky-blue on or off Disable or Enable Sky-blue Mode
AutoDetect on or off Disable or Enable AutoDetect Mode
DCB Demo On or off Disable or Enable Demo
27
Picture Boost
1. Press (Menu) to display menu.
2. Press< or >to select (Picture Boost), and press to enter.
3. Press< or >to select submenu, and press to enter.
4. Press< or >to adjust.
5. Press to exit.
Bright Frame on or off Disable or Enable Bright Frame
Frame Size 14-100 Adjust Frame Size
Brightness 0-100 Adjust Frame Brightness
Contrast 0-100 Adjust Frame Contrast
H. position 0-100 Adjust Frame horizontal Position
V.position 0-100 Adjust Frame vertical Position
Note:
Adjust the brightness, contrast, and position of the Bright Frame for better viewing experience.
28
OSD Setup
1. Press (Menu) to display menu.
2. Press< or >to select (OSD Setup), and press to enter.
3. Press< or >to select submenu, and press to enter.
4. Press< or >to adjust.
5. Press to exit.
Language Select the OSD language
Timeout 5-120 Adjust the OSD Timeout
H.Position 0-100 Adjust the horizontal position of OSD
V.Position 0-100 Adjust the vertical position of OSD
Transparence 0-100 Adjust the transparence of OSD
Break Reminder on or off
Break reminder if the user continuously work for more
than 1hrs
DP Capability 1.1/1.2
please be noted that only DP1.2 support free sync
function
HDMI 1.4/2.0
The factory default setting is at HDMI 2.0.But HDMI 1.4
supports most Blu-Ray/DVD players on the market.
Volume
0-100
Volume Adjustment.
29
Game Setting
1. Press (Menu) to display menu.
2. Press< or >to select (Game setting), and press to enter.
3. Press< or >to select submenu, and press to enter.
4. Press< or >to adjust.
5. Press to exit.
Game Mode
FPS
For playing FPS(first Person Shooters) games.Improves
dark theme black level details.
RTS
For playing RTS(Real Time Strategy). Improves the
image quality.
Racing
For playing Racing games,Provides fastest response
time and high color saturation.
Gamer 1 User’s preference settings saved as Gamer 1.
Gamer 2 User’s preference settings saved as Gamer 2.
Gamer 3 User’s preference settings saved as Gamer 3.
off No optimization by Smartimage game
Shadow Control 0-100
Shadow Control Default is 50, then end-user can adjust
from 50 to 100 or 0 to increase contrast for clear picture.
1. If picture is too dark to be saw the detail clearly,
adjusting from 50 to100 for clear picture..
2. If picture is too white to be saw the detail clearly,
adjusting from 50 to0 for clear picture
Low input Lag
On/off
Turn off frame buffer to decrease input lag
Game Color 0-20
Game Color will provide 0-20 level for adjusting gray
level to better picture detail
Low Blue Light 0-10
Decrease blue light wave by controlling color
temperature
Overdrive
Weak
Adjust the response time.
Medium
Strong
Off
30
Extra
1. Press (Menu) to display menu.
2. Press< or >to select (Extra), and press to enter.
3. Press< or >to select submenu, and press to enter.
4. Press< or >to adjust.
5. Press to exit.
Input Select AUTO/D-SUB/DVI/HDMI1/H
DMI2-MHL/DP Select Input Signal Source
Auto Config yes or no Auto adjust the picture to default
Off timer 0-24hrs Select DC off time
Image Ratio wide or 4:3 Select image ratio for display.
DDC-CI yes or no Turn ON/OFF DDC-CI Support
Reset Yes or no Reset the menu to default
Information Show the information of the main image and
sub-image source
31
Exit
1. Press (Menu) to display menu.
2. Press< or >to select (Exit), and press to enter.
3. Press to exit.
Exit Exit the main OSD
LED Indicator
Status LED Color
Full Power Mode White
Active-off Mode Orange
32
Driver
Monitor Driver
Windows 10
• Start Windows® 10
• Right click START.
• Click "Control Panel".
• Click on the "Display" icon.
33
• Click on the"Change display settings"button
• Click the"AdvancedSettings"button.
34
• Click the "Monitor" tab and then click the "Properties" button.
• Click the "Driver" tab.
• Open the "Update Driver Software-Generic PnP Monitor" window by clicking on "Update Driver... “and then
click the "Browse my computer for driver software" button.
• Select "Let me pick from a list of device drivers on my computer".
35
• Click the "Have Disk" button. Click on the "Browse" button and navigate to the following directory:
X:\Driver\module name(where X is the drive letter designator for the CD-ROM drive).
• Select the "xxx.inf" file and click the "Open" button. Click the "OK" button.
• Select your monitor model and click the "Next" button. The files will be copied from the CD to your hard disk
drive.
• Close all open windows and remove the CD.
• Restart the system. The system will automatically select the maximum refresh rate and corresponding Color
Matching Profiles.
36
Windows 8
• Start Windows® 8
• Right click and click All apps at the bottom-right of the screen.
• Click on the "Control Panel"icon
• Set the "View by" to "Large icons" or "Small icons".
• Click on the "Display"icon.
37
• Click on the "Change display settings"button.
• Click the "Advanced Settings"button.
• Click the "Monitor"tab and then click the "Properties"button.
38
• Click the "Driver"tab.
• Open the "Update Driver Software-Generic PnP Monitor"window by clicking on "Update Driver..."and then
click the "Browse my computer for driver software" button.
• Select "Let me pick from a list of device drivers on my computer".
39
• Click the "Have Disk"button. Click on the "Browse"button and navigate to the following directory:
X:\Driver\module name (where X is the drive letter designator for the CD-ROM drive).
• Select the "xxx.inf" file and click the "Open"button. Click the "OK"button.
• Select your monitor model and click the "Next"button. The files will be copied from the CD to your hard disk
drive.
• Close all open windows and remove the CD.
• Restart the system. The system will automatically select the maximum refresh rate and corresponding Color
Matching Profiles.
40
Windows 7
• Start Windows® 7
• Click on the "Start" button and then click on "Control Panel".
• Click on the "Display"icon.
• Click on the "Change display settings" button.
41
• Click the "AdvancedSettings" button.
• Click the "Monitor" tab and then click the "Properties" button.
• Click the "Driver" tab.
• Open the "Update Driver Software-Generic PnP Monitor" window by clicking on “Update Driver... "and
then click the "Browse my computer for driver software" button.
42
• Select "Let me pick from a list of device drivers on my computer".
• Click the "Have Disk" button. Click on the "Browse" button and navigate to the following directory:
X:\Driver\module name(where X is the drive letter designator for the CD-ROM drive).
• Select the "xxx.inf" file and click the "Open" button. Click the "OK" button.
• Select your monitor model and click the"Next" button. The files will be copied from the CD to your hard disk
drive.
• Close all open windows and remove the CD.
• Restart the system. The system will automatically select the maximum refresh rate and corresponding Color
Matching Profiles.
43
i-Menu
Welcome to “i-Menu” software by AOC. i-Menu makes it easy to adjust your monitor display setting by using on
screen menus instead of the OSD button on the monitor. To complete installation, please follow the installation
guide. The software Supported operating systems:Windows 10, Windows 8, Windows 7.
44
e-Saver
Welcome to use AOC e-Saver monitor power management software! The AOC e-Saver features Smart Shutdown
functions for your monitors, allows your monitor to timely shutdown when PC unit is at any status (On, Off, Sleep or
Screen Saver); the actual shutdown time depends on your preferences (see example below).
Please click on "driver/e-Saver/setup.exe" to start installing the e-Saver software, follow the install wizard to
complete software installation.
Under each of the four PC status, you may choose from the pull-down menu the desired time (in minutes) for your
monitor to automatically shutdown. The example above illustrated:
1) The monitor will never shutdown when the PC is powered on.
2) The monitor will automatically shutdown 5 minutes after the PC is powered off.
3) The monitor will automatically shutdown 10 minutes after the PC is in sleep/stand-by mode.
4) The monitor will automatically shutdown 20 minutes after the screen saver appears.
You can click “RESET” to set the e-Saver to its default settings like below.
45
Screen+
Welcome to “Screen+” software by AOC. Screen+ software is a desktop screen splitting tool; it splits the desktop
into different panels, and each panel displays a different window. You only need to drag the window to a
corresponding panel when you want to access it. It supports multiple monitor display to make your task easier.
Please follow the installation software to install it.The software Supported operating systems:Windows 10，
Windows 8,Windows 7.
46
Troubleshoot
Problem & Question Possible Solutions
Power LED Is Not ON
Make sure the power button is ON and the Power Cord is properly connected
to a grounded power outlet and to the monitor.
No images on the screen
Is the power cord connected properly?
Check the power cord connection and power supply.
Is the cable connected correctly?
(Connected using the D-sub cable)
Check the DB-15 cable connection.
(Connected using the DVI cable)
Check the DVI cable connection.
* DVI input is not available on every model.
If the power is on, reboot the computer to see the initial screen (the login
screen), which can be seen.
If the initial screen (the login screen) appears, boot the computer in the
applicable mode (the safe mode for Windows ME/XP/2000) and then change
the frequency of the video card.
(Refer to the Setting the Optimal Resolution)
If the initial screen (the login screen) does not appear, contact the Service
Center or your dealer.
Can you see "Input Not Supported" on the screen?
You can see this message when the signal from the video card exceeds the
maximum resolution and frequency that the monitor can handle properly.
Adjust the maximum resolution and frequency that the monitor can handle
properly.
Make sure the AOC Monitor Drivers are installed.
Picture Is Fuzzy & Has
Ghosting Shadowing Problem
Adjust the Contrast and Brightness Controls.
Press to auto adjust.
Make sure you are not using an extension cable or switch box. We
recommend plugging the monitor directly to the video card output connector
on the back .
Picture Bounces, Flickers Or
Wave Pattern Appears In The
Picture
Move electrical devices that may cause electrical interference as far away
from the monitor as possible.
Use the maximum refresh rate your monitor is capable of at the resolution
your are using.
Monitor Is Stuck In Active
Off-Mode"
The Computer Power Switch should be in the ON position.
The Computer Video Card should be snugly fitted in its slot.
Make sure the monitor's video cable is properly connected to the computer.
Inspect the monitor's video cable and make sure no pin is bent.
Make sure your computer is operational by hitting the CAPS LOCK key on
the keyboard while observing the CAPS LOCK LED. The LED should either
turn ON or OFF after hitting the CAPS LOCK key.
Missing one of the primary
colors (RED, GREEN, or
BLUE)
Inspect the monitor's video cable and make sure that no pin is damaged.
Make sure the monitor's video cable is properly connected to the computer.
Screen image is not centered
or sized properly Adjust H-Position and V-Position or press hot-key (AUTO).
Picture has color defects
(white does not look white) Adjust RGB color or select desired color temperature.
Horizontal or vertical
disturbances on the screen
Use Windows 95/98/2000/ME/XP shut-down mode to adjust CLOCK and
FOCUS.
Press to auto-adjust.
DP (V1.2) image anomalies Please DP in the OSD menu is set to 1.1 or reset.
47
Specification
General Specification
Panel
Model
name AG271QX
Driving system
TFT Color LCD
Viewable Image Size
68.5 cm diagonal
Pixel pitch
0. 2331mm(H) x 0.2331mm(V)
Video
R, G, B Analog lnterface& DVI interface& HDMI lnterface& DP
Interface
Separate Sync.
H/V TTL
Display Color
16.7M Colors
Others
Horizontal scan range
30k - 99kHz(D-SUB/ DVI-Dual-Link/ MHL)
30k-160kHz(HDMI1.4b)
30k-230kHz(HDMI2.0/DP)
Horizontal scan Size(Maximum)
596.74mm
Vertical
scan range
23-76Hz(MHL)
50-76Hz(D-SUB/DVI-Dual-Link)
30-146Hz(HDMI/DP)
Vertical Scan Size(Maximum)
335.66mm
Optimal preset resolution
1920x1080@60Hz(D-SUB\MHL)
2560x1440@60Hz(DVI-Dual-Link\HDMI1.4b\DP)
2560x1440@144Hz(DP/HDMI2.0)
Plug & Play
VESA DDC2B/CI
Input Connector
VGA /DVI Dual-Link /HDMI /MHL/DP/Audio input/USB
Input Video Signal
Analog: 0.7Vp-p(standard), 75 OHM, TMDS
Output Connector
Earphone、Microphone out
Power Source
20Vdc, 6A
Power Consumption
Typical(Brightness = 90,Contrast = 50)
47
W
(brightness = 100, contrast =100)
96
W
Power saving
≤
0.5W
Off timer
0~24 hrs
Speakers
3W x 2
Physical
Characteristics
Connector Type
VGA\DVI Dual-Link\HDMI\MHL\DP\Audio input \Earphone
out\Microphone in\Microphone out\USB3.0
Signal Cable Type
Detachable
Dimensions & Weight:
Height(with Base)
433~563mm
Width
623mm
Depth
218mm
Weight(Monitor only)
6.8Kg
48
Environmental
Temperature
Operating 0°~ 50°
Non-Operating -25°~ 55°
Humidity
Operating 10% ~ 85% (non-condensing)
Non-Operating 5% ~ 90% (non-condensing)
Altitude
Operating 0~ 5000 m (0~ 16404ft )
Non-Operating 0~ 12192m (0~ 40000ft )
49
Preset Display Modes
STANDARD RESOLUTION HORIZONTAL
FREQUENCY(kHz)
VERTICAL
FREQUENCY(Hz)
VGA
640×480 @60Hz
31.469
59.940
640×480 @67Hz
35.000
66.667
640×480 @72Hz
37.861
72.809
640×480 @75Hz
37.500
75.000
Dos-mode
720×400 @70Hz
31.469
70.087
SVGA
800×600 @56Hz
35.156
56.250
800×600 @60Hz
37.879
60.317
800×600 @72Hz
48.077
72.188
800×600 @75Hz
46.875
75.000
832×624 @75Hz
49.725
74.551
XGA
1024×768 @60Hz
48.363
60.004
1024×768 @70Hz
56.476
70.069
1024×768 @75Hz
60.023
75.029
1024×768 @75Hz
60.241
74.927
1024×768 @100Hz
60.023
75.029
1024x768@120Hz
97.551
119.989
1152x864@75Hz
67.500
75.00
HD
1280×720 @60Hz
45.000
60.000
1280×960 @60Hz
60.000
60.000
SXGA
1280×1024 @60Hz
63.981
60.02
1280×1024 @75Hz
79.976
75.025
WXGA+
1440×900 @60Hz
55.935
59.887
WSXGA
1680X1050 @60Hz
65.290
59.954
FHD
1920×1080@60Hz
67.500
60.000
1920×1080@100Hz
112.5
100
1920×1080@120Hz
135
120
QHD
2560x1440@60Hz
88.787
59.951
2560x1440@75Hz
66.636
74.968
2560x1440@100Hz
150.998
99.99
2560x1440@120Hz
182.997
119.998
2560x1440@144Hz
222.056
143.912
For MHL:
Format
Resolution
Vertical frequency
480p
720 x 480
60Hz
576p
720 x 576
50Hz
720p
1280 x 720
50Hz , 60Hz
1080p
1920 x 1080
60Hz
50
Pin Assignments
15-Pin Color Display Signal Cable
Pin Number
15-Pin Side of the
Signal Cable
Pin Number 15-Pin Side of the
Signal Cable
1
Video-Red
9
+5V
2
Video-Green
10
Ground
3
Video-Blue
11
N.C.
4
N.C.
12
DDC-Serial data
5
Detect Cable
13
H-sync
6
GND-R
14
V-sync
7
GND-G
15
DDC-Serial clock
8
GND-B
24-Pin Color Display Signal Cable
Pin No.
Signal Name
Pin No.
Signal Name
1 TMDS data 2－ 13 TMDS data 3＋
2 TMDS data 2＋ 14 ＋5V Power
3 TMDS data 2/4 Shield 15 Ground (for+5V)
4 TMDS data 4－ 16 Hot Plug Detect
5 TMDS data 4＋ 17 TMDS data 0－
6 DDC Clock 18 TMDS data 0＋
7 DDC Data 19 TMDS data 0/5 Shield
8 N.C. 20 TMDS data 5－
9 TMDS data 1－ 21 TMDS data 5＋
10 TMDS data 1＋ 22 TMDS Clock Shield
11
TMDS data 1/3 Shield
23
TMDS Clock +
12 TMDS data 3－ 24 TMDS Clock －
51
Pin No.
Signal Name
Pin No.
Signal Name
Pin No.
Signal Name
1. TMDS Data 2+ 9. TMDS Data 0- 17. DDC/CEC Ground
2. TMDS Data 2 Shield 10. TMDS Clock + 18. +5V Power
3. TMDS Data 2- 11. TMDS Clock Shield 19. Hot Plug Detect
4. TMDS Data 1+ 12. TMDS Clock-
5. TMDS Data 1Shield 13. CEC
6. TMDS Data 1- 14. Reserved (N.C. on device)
7. TMDS Data 0+ 15. SCL
8. TMDS Data 0 Shield 16. SDA
20-Pin Color Display Signal Cable
Pin No. Signal Name Pin No. Signal Name
1 ML_Lane 3 (n) 11 GND
2 GND 12 ML_Lane 0 (p)
3 ML_Lane 3 (p) 13 CONFIG1
4 ML_Lane 2 (n) 14 CONFIG2
5 GND 15 AUX_CH(p)
6 ML_Lane 2 (p) 16 GND
7 ML_Lane 1 (n) 17 AUX_CH(n)
8 GND 18 Hot Plug Detect
9 ML_Lane 1 (p) 19 Return DP_PWR
10 ML_Lane 0 (n) 20 DP_PWR
52
Plug and Play
Plug & Play DDC2B Feature
This monitor is equipped with VESA DDC2B capabilities according to the VESA DDC STANDARD. It allows the
monitor to inform the host system of its identity and, depending on the level of DDC used, communicate additional
information about its display capabilities.
The DDC2B is a bi-directional data channel based on the I2C protocol. The host can request EDID information over
the DDC2B channel.
53
Regulation
FCC Notice
FCC Class B Radio Frequency Interference Statement WARNING: (FOR FCC CERTIFIED MODELS)
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses and can radiate radio frequency energy, and if not
installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
NOTICE :
The changes or modifications not expressly approved by the party responsible for compliance could void the user's
authority to operate the equipment.
Shielded interface cables and AC power cord, if any, must be used in order to comply with the emission limits.
The manufacturer is not responsible for any radio or TV interference caused by unauthorized modification to this
equipment. It is the responsibilities of the user to correct such interference. It is the responsibility of the user to
correct such interference.
54
WEEE Declaration
Disposal of Waste Equipment by Users in Private Household in the European Union.
This symbol on the product or on its packaging indicates that this product must not be disposed of with your other
household waste.Instead, it is your responsibility to dispose of your waste equipment by handing it over to a
designated collection point for the recycling of waste electrical and electronic equipment.The separate collection
and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure
that it is recycled in a manner that protects human health and the environment. For more information about where
you can drop off your waste equipment for recycling, please contact your local city office, your household waste
disposal service or the shop where you purchased the product .
WEEE Declaration for India
This symbol on the product or on its packaging indicates that this product must not be disposed of with your other
household waste. Instead it is your responsibility to dispose of your waste equipment by handing it over to a
designated collection point for the recycling of waste electrical and electronic equipment. The separate collection
and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure
that it is recycled in a manner that protects human health and the environment.
For more information about where you can drop off your waste equipment for recycling in India please visit the
below web link.
www.aocindia.com/ewaste.php.
This product complies with all implemented RoHS type regulations worldwide,including but not limited to, EU, Korea,
Japan, US States (e.g. California),Ukraine, Serbia, Turkey, Vietnam and India.
We continue to monitor, influence and develop our processes to comply withupcoming proposed RoHS type
regulations, including but not limited to, Brazil,Argentina, Canada.
Restriction on Hazardous Substances statement (India)
This product complies with the “India E-waste Rule 2011” and prohibits use oflead, mercury, hexavalent chromium,
polybrominated biphenyls or polybrominateddiphenyl ethers in concentrations exceeding 0.1 weight % and 0.01
weight % for cadmium, except for the exemptions set in Schedule 2 of theRule.
55
Service
Warranty Statement for Europe
LIMITED THREE-YEAR WARRANTY*
For AOC LCD Monitors sold within Europe, AOC International (Europe) B.V. warrants this product to be free from
defects in material and workmanship for a period of Three (3) years after the original date of consumer purchase.
During this period, AOC International (Europe) B.V. will, at its option, either repair the defective product with new or
rebuilt parts, or replace it with a new or rebuilt product at no charge except as *stated below. In the absent of the
proof of purchase, the warranty will start 3 months after the date of manufacturing indicated on the product.
If the product appears to be defective, please contact your local dealer or refer to the service and support section
onwww.aoc-europe.comfor the warranty instructions in your country. The freight cost for the warranty is pre-paid by
AOC for the delivery and return.Please ensure you provide a dated proof of purchase along with the product and
deliver to the AOC Certified or Authorized Service Center under the following condition:
• Make sure the LCD Monitor is packed in a proper carton box (AOC prefers the original carton box to
protects your monitor well enough during transport).
• Put the RMA number on the address label
• Put the RMA number on the shipping carton
AOC International (Europe) B.V. will pay the return shipping charges within one of the countries specified within this
warranty statement. AOC International (Europe) B.V. is not responsible for any costs associated with the
transportation of product across international borders. This includes the international border within the European
Union. If the LCD Monitor is not available for collection when the currier attends, you will be charged a collection
fee.
* This limited warranty does not cover any losses or damages that occur as a result of:
• Damages during transport due to improper packaging
• Improper installation or maintenance other then in accordance with AOC’s user manual
• Misuse
• Neglect
• Any cause other than ordinary commercial or industrial application
• Adjustment by non-authorized source
• Repair, modification, or installation of options or parts by anyone other than an AOC Certified or
Authorized ServiceCenter
• Improper environments like humidity, water damage and dusts
• Damaged by violence, earthquake and terrorist attacks
• Excessive or inadequate heating or air conditioning or electrical powers failures, surges, or other
irregularities
This limited warranty does not cover any of the product firmware or hardware that you or any third party have
modified or altered; you bear the sole responsibility and liability for any such modifications or alteration.
56
All AOC LCD Monitors are produced according to the ISO 9241-307 Class 1 pixel policy standards.
If your warranty has expired, you still have access to all available service options, but you will be responsible for the
cost of service, including parts, labor, shipping (if any) and applicable taxes. AOC Certified or Authorized Service
Center will provide you with an estimate of service costs before receiving your authorization to perform service.
ALL EXPRESS AND IMPLIED WARRANTIES FOR THIS PRODUCT (INCLUDING THE WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) ARE LIMITED IN DURATION TO A
PERIOD OF THREE (3) YEARS FOR PARTS AND LABOR FROM THE ORIGINAL DATE OF CONSUMER
PURCHASE. NO WARRANTIES (EITHER EXPRESSED OR IMPLIED) APPLY AFTER THIS PERIOD. AOC
INTERNATIONAL (EUROPE) B.V. OBLIGATIONS AND YOUR REMEDIES HEREUNDER ARE SOLELY AND
EXCULSIVELY AS STATED HERE. AOC INTERNATIONAL (EUROPE) B.V. LIABILITY, WHETHER BASED ON
CONTRACT, TORT, WARRANTY, STRICT LIABILITY, OR OTHER THEORY, SHALL NOT EXCEED THE PRICE
OF THE INDIVIDUAL UNIT WHOSE DEFECT OR DAMAGE IS THE BASIS OF THE CLAIM. IN NO EVENT
SHALL AOC INTERNATIONAL (EUROPE) B.V. BE LIABLE FOR ANY LOSS OF PROFITS, LOSS OF USE OR
FACILITIES OR EQUIPMENT, OR OTHER INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGE. SOME
STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. ALTHOUGH THIS LIMITED WARRANTY
GIVES YOU SPECIFIC LEGAL RIGHTS, YOU MAY HAVE OTHER RIGHTS, WHICH MAY VARY FROM
COUNTRY TO COUNTRY. THIS LIMITED WARRANTY IS ONLY VALID FOR PRODUCTS PURCHASED IN THE
MEMBER COUNTRIES OF THE EUROPEAN UNION.
Information in this document is subject to change without notice.For more information, please visit:
http://www.aoc-europe.com
57
Warranty Statement for Middle East and Africa (MEA)
And
The Commonwealth of Independent States (CIS)
LIMITED ONE to THREE YEARS WARRANTY*
For AOC LCD Monitors sold within the Middle East and Africa (MEA) and the Commonwealth of Independent
States (CIS), AOC International (Europe) B.V. warrants this product to be free from defects in material and
workmanship for a period of One (1) to Three (3) years from the manufacture date depending on sale country.
During this period, AOC International (Europe) B.V. offers a Carry-In (return to Service Center)Warranty Support at
an AOC’s Authorized Service Center or Dealer andat its option, either repair the defective product with new or
rebuilt parts, or replace it with a new or rebuilt product at no charge except as *stated below. As a Standard
Policy,the warranty will be calculated from the manufacture date identified from the product ID serial number, but
the total warranty will be Fifteen (15) months to Thirty Nine (39) months from MFD (manufacture date) depending
on sale country. Warranty will be considered for exceptional cases that are out of warranty as per the product ID
serial number and for such exceptional cases; Original Invoice/Proof Of Purchase Receipt is mandatory.
If the product appears to be defective, please contact your AOC authorized dealer or refer to the service and
support section on AOC’s website for the warranty instructions in your country:
• Egypt: http://aocmonitorap.com/egypt_eng
• CIS Central Asia: http://aocmonitorap.com/ciscentral
• Middle East: http://aocmonitorap.com/middleeast
• South Africa: http://aocmonitorap.com/southafrica
• Saudi Arabia: http://aocmonitorap.com/saudiarabia
Please ensure you provide a dated proof of purchase along with the product and deliver to the AOC Authorized
Service Center or Dealer under the following condition:
• Make sure the LCD Monitor is packed in a proper carton box (AOC prefers the original carton box to
protects your monitor well enough during transport).
• Put the RMA number on the address label
• Put the RMA number on the shipping carton
* This limited warranty does not cover any losses or damages that occur as a result of:
• Damages during transport due to improper packaging
• Improper installation or maintenanceother then in accordance with AOC’s user manual
• Misuse
• Neglect
• Any cause other than ordinary commercial or industrial application
58
• Adjustment by non-authorized source
• Repair, modification, or installation of options or parts by anyone other than an AOC Certified or
Authorized Service Center
• Improper environments like humidity, water damage and dusts
• Damaged by violence, earthquakes and terrorist attacks
• Excessive or inadequate heating or air conditioning or electrical powers failures, surges, or other
irregularities
This limited warranty does not cover any of the product firmware or hardware that you or any third party have
modified or altered; you bear the sole responsibility and liability for any such modifications or alteration.
All AOC LCD Monitors are produced according to the ISO 9241-307 Class 1 pixel policy standards.
If your warranty has expired, you still have access to all available service options, but you will be responsible for the
cost of service, including parts, labor, shipping (if any) and applicable taxes. AOC Certified, Authorized Service
Centeror dealerwill provide you with an estimate of service costs before receiving your authorization to perform
service.
ALL EXPRESS AND IMPLIED WARRANTIES FOR THIS PRODUCT (INCLUDING THE WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) ARE LIMITED IN DURATION TO A
PERIOD OF ONE (1) to THREE (3) YEARS FOR PARTS AND LABOR FROM THE ORIGINAL DATE OF
CONSUMER PURCHASE. NO WARRANTIES (EITHER EXPRESSED OR IMPLIED) APPLY AFTER THIS
PERIOD. AOC INTERNATIONAL (EUROPE) B.V. OBLIGATIONS AND YOUR REMEDIES HEREUNDER ARE
SOLELY AND EXCULSIVELY AS STATED HERE. AOC INTERNATIONAL (EUROPE) B.V. LIABILITY, WHETHER
BASED ON CONTRACT, TORT, WARRANTY, STRICT LIABILITY, OR OTHER THEORY, SHALL NOT EXCEED
THE PRICE OF THE INDIVIDUAL UNIT WHOSE DEFECT OR DAMAGE IS THE BASIS OF THE CLAIM. IN NO
EVENT SHALL AOC INTERNATIONAL (EUROPE) B.V. BE LIABLE FOR ANY LOSS OF PROFITS, LOSS OF USE
OR FACILITIES OR EQUIPMENT, OR OTHER INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGE.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. ALTHOUGH THIS LIMITED WARRANTY
GIVES YOU SPECIFIC LEGAL RIGHTS, YOU MAY HAVE OTHER RIGHTS, WHICH MAY VARY FROM
COUNTRY TO COUNTRY. THIS LIMITED WARRANTY IS ONLY VALID FOR PRODUCTS PURCHASED IN THE
MEMBER COUNTRIES OF THE EUROPEAN UNION.
Information in this document is subject to change without notice. For more information, please
visit:http://www.aocmonitorap.com
59
AOC International (Europe) B.V.
Prins Bernhardplein 200 / 6th floor, Amsterdam, The Netherlands
Tel: +31 (0)20 504 6962 • Fax: +31 (0)20 5046933
AOC PIXEL POLICY
ISO 9241-307 CLASS 1
July 25th, 2013
AOC strives to deliver the highest quality products. We use some of the industry’s most advanced manufacturing
processes and practice stringent quality control. However, pixel or sub pixel defects on the TFT monitor panels
used in flat panel monitors are sometimes unavoidable. No manufacturer can guarantee that all panels will be free
from pixel defects, but AOC guarantees that any monitor with an unacceptable number of defects will be repaired or
replaced under warranty. This Pixel Policy explains the different types of pixel defects and defines acceptable
defect levels for each type. In order to qualify for repair or replacement under warranty, the number of pixel defects
on a TFT monitor panel must exceed these acceptable levels.
Pixels and Sub Pixel Definition
A pixel, or picture element, is composed of three sub pixels in the primary colors of red, green and blue. When all
sub pixels of pixel are lit, the three colored sub pixel together appear as a single white pixel. When all are dark, the
three colored sub pixels together appear as a single black pixel.
Types of Pixel Defects
Bright Dot Defects: the monitor displays a dark pattern, sub pixels or pixels are always lit or “on”
Black Dot Defects: the monitor displays a light pattern, sub pixels or pixels are always dark or “off”.
ISO 9241-307
Pixel Defect Class
Defect Type
1Bright Pixel
Defect Type 2
Black Pixel
Defect Type 3
Bright Sub pixel
Defect Type 4
Black Sub pixel
Classe 1 1 1
2
1
0
+
+
+
1
3
5
AOC International (Europe) B.V.
60
Warranty Statement for North & South America (excluding
Brazil)
WARRANTY STATEMENT
for AOC Color Monitors
Including those Sold within North America as Specified
Envision Peripherals, Inc. warrants this product to be free from defects in material and workmanship for a period of
three (3) years for parts & labor and one (1) year for CRT Tube or LCD Panel after the original date of consumer
purchase. During this period, EPI ( EPI is the abbreviation of Envision Peripherals, Inc. ) will, at its option, either
repair the defective product with new or rebuilt parts, or replace it with a new or rebuilt product at no charge except
as *stated below. The parts or product that are replaced become the property of EPI.
In the USA to obtain service under this limited warranty, call EPI for the name of the Authorized Service Center
closest to your area. Deliver the product freight pre-paid, along with the dated proof of purchase, to the EPI
Authorized Service Center. If you cannot deliver the product in person:
Pack it in its original shipping container (or equivalent)
Put the RMA number on the address label
Put the RMA number on the shipping carton
Insure it (or assume the risk of loss/damage during shipment)
Pay all shipping charges
EPI is not responsible for damage to inbound product that was not properly packaged.
EPI will pay the return shipment charges within one of the countries specified within this warranty statement. EPI is
not responsible for any costs associated with the transportation of product across international borders. This
includes the international borders of the countries within this warranty statements.
In the United States and Canada contact your Dealer or EPI Customer Service, RMA Department at the toll free
number (888) 662-9888. Or you can request an RMA Number online at www.aoc.com/na-warranty.
* This limited warranty does not cover any losses or damages that occur as a result of:
Shipping or improper installation or maintenance
Misuse
Neglect
Any cause other than ordinary commercial or industrial application
Adjustment by non-authorized source
Repair, modification, or installation of options or parts by anyone other than an EPI Authorized Service Center
Improper environment
Excessive or inadequate heating or air conditioning or electrical power failures, surges, or other irregularities
This three-year limited warranty does not cover any of the product's firmware or hardware that you or any third
party have modified or altered; you bear the sole responsibility and liability for any such modification or alteration.
61
ALL EXPRESS AND IMPLIED WARRANTIES FOR THIS PRODUCT (INCLUDING THE WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) ARE LIMITED IN DURATION TO A
PERIOD OF THREE (3) YEARS FOR PARTS AND LABOR AND ONE (1) YEAR FOR CRT TUBE OR LCD PANEL
FROM THE ORIGINAL DATE OF CONSUMER PURCHASE. NO WARRANTIES (EITHER EXPRESSED OR
IMPLIED) APPLY AFTER THIS PERIOD. IN THE UNITED STATES OF AMERICA, SOME STATES DO NOT
ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY
NOT APPLY TO YOU.
EPI OBLIGATIONS AND YOUR REMEDIES HEREUNDER ARE SOLELY AND EXCLUSIVELY AS STATED HERE.
EPI’ LIABILITY, WHETHER BASED ON CONTRACT, TORT. WARRANTY, STRICT LIABILITY, OR OTHER
THEORY, SHALL NOT EXCEED THE PRICE OF THE INDIVIDUAL UNIT WHOSE DEFECT OR DAMAGE IS THE
BASIS OF THE CLAIM. IN NO EVENT SHALL ENVISION PERIPHERALS, INC. BE LIABLE FOR ANY LOSS OF
PROFITS, LOSS OF USE OR FACILITIES OR EQUIPMENT OR OTHER INDIRECT, INCIDENTAL, OR
CONSEQUENTIAL DAMAGE. IN THE UNITED STATES OF AMERICA, SOME STATES DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES. SO THE ABOVE LIMITATION
MAY NOT APPLY TO YOU. ALTHOUGH THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS.
YOU MAY HAVE OTHER RIGHTS WHICH MAY VARY FROM STATE TO STATE.
In the United States of America, this limited warranty is only valid for Products purchased in the Continental United
States, Alaska, and Hawaii.
Outside the United States of America, this limited warranty is only valid for Products purchased in Canada.
Information in this document is subject to change without notice.
For more details, please visit:
USA: http://us.aoc.com/support/warranty
ARGENTINA: http://ar.aoc.com/support/warranty
BOLIVIA: http://bo.aoc.com/support/warranty
CHILE: http://cl.aoc.com/support/warranty
COLOMBIA: http://co.aoc.com/warranty
COSTA RICA: http://cr.aoc.com/support/warranty
DOMINICAN REPUBLIC: http://do.aoc.com/support/warranty
ECUADOR: http://ec.aoc.com/support/warranty
EL SALVADOR: http://sv.aoc.com/support/warranty
GUATEMALA: http://gt.aoc.com/support/warranty
HONDURAS: http://hn.aoc.com/support/warranty
NICARAGUA: http://ni.aoc.com/support/warranty
PANAMA: http://pa.aoc.com/support/warranty
PARAGUAY: http://py.aoc.com/support/warranty
PERU: http://pe.aoc.com/support/warranty
URUGUAY: http://pe.aoc.com/warranty
VENEZUELA: http://ve.aoc.com/support/warranty
IF COUNTRY NOT LISTED: http://latin.aoc.com/warranty
62
EASE PROGRAME
Only for AOC branded monitors sold within the continental United States.
All AOC branded monitors are now covered by the EASE Program. If your monitor malfunctions at
any time during the first three months, AOC will provide a replacement monitor within 72 hours after
you are approved for our program. If your monitor qualifies for the EASE program, AOC will pay for
freight both ways.
Step 1:Phone our TECH Department at 888.662.9888
Step 2:Fill out and return EASE registration forms by mail or fax.
Step 3:We will issue a Return Authorization Number upon verification into the program.
Step 4:A monitor will be advance shipped to your location.
Step 5:We will issue a UPS Call Tag to pick up the defective unit.
Step 6:Please review the following chart to see your EASE program qualifications.
WARRANTY
PERIOD
COVERAGE AT
NO CHARGE
CUSTOMER
CHARGES
Within the first three months of
purchase: Covered by EASE
- New AOC monitor
- Call tag dispatched and return
freightcharges via UPS
- None*
Between 4 months – 1 Year - All Parts & Labor Including CRT
Tube & LCD Panel - UPS Return Freight to AOC
Between 1 Year - 3 Years: Covered
by standard limited warranty
- Parts & Labor (excluding CRT Tube
& LCD Panel)
- UPS Return Freight to AOC
*AOC will need to obtain a credit card number if you would like to get a new AOC monitor advanced shipped to your location, prior to the
defective unit arriving at AOC’s service center. If you do not wish to supply a credit card, AOC will only ship the new monitor, once the
defective unit arrives at the AOC service center.
www.aocmonitor.com