Table of Contents
AOC AG271QG User Manual
Displayed below is the user manual for AG271QG by AOC which is a product in the Computer Monitors category. This manual has pages.
Related Manuals
LCD Monitor User Manual
AG271QG LED backlight
www.aoc.com
©2016 AOC. All Rights Reserved.
2
Safety ........................................................................................................................................................................ 4
National Conventions ......................................................................................................................................... 4
Power ................................................................................................................................................................ 5
Installation.......................................................................................................................................................... 6
Cleaning............................................................................................................................................................. 7
Other .................................................................................................................................................................. 8
Setup ........................................................................................................................................................................ 9
Contents in Box ................................................................................................................................................. 9
Setup Stand & Base ........................................................................................................................................ 10
Adjusting Viewing Angle ................................................................................................................................... 11
Connecting the Monitor .................................................................................................................................... 12
System requirement ......................................................................................................................................... 13
Wall Mounting .................................................................................................................................................. 14
Adjusting ................................................................................................................................................................. 15
Setting Optimal Resolution .............................................................................................................................. 15
Windows 10 .............................................................................................................................................. 15
Windows 8 ................................................................................................................................................ 17
Windows 7 ................................................................................................................................................ 19
Hotkeys ............................................................................................................................................................ 21
OSD Setting ..................................................................................................................................................... 22
Luminance ................................................................................................................................................ 23
Color Setup ............................................................................................................................................... 24
OSD Setup ............................................................................................................................................... 25
Extra ......................................................................................................................................................... 26
LED Indicator ................................................................................................................................................... 27
Driver ...................................................................................................................................................................... 28
Monitor Driver .................................................................................................................................................. 28
Windows 10 .............................................................................................................................................. 28
Windows 8 ................................................................................................................................................ 32
Windows 7 ................................................................................................................................................ 36
Troubleshoot ........................................................................................................................................................... 39
Specification............................................................................................................................................................ 40
General Specification ....................................................................................................................................... 40
Preset Display Modes ...................................................................................................................................... 41
Pin Assignments .............................................................................................................................................. 42
Plug and Play ................................................................................................................................................... 43
Regulation ............................................................................................................................................................... 44
FCC Notice ...................................................................................................................................................... 44
WEEE Declaration ........................................................................................................................................... 45
WEEE Declaration for India ............................................................................................................................. 45
Service .................................................................................................................................................................... 46
Warranty Statement for Europe ....................................................................................................................... 46
Warranty Statement for Middle East and Africa (MEA) .................................................................................... 48
AOC PIXEL POLICY ........................................................................................................................................ 50
ISO 9241-307 CLASS 1 ................................................................................................................................... 50
Warranty Statement for North & South America (excluding Brazil) .................................................................. 51
4
Safety
National Conventions
The following subsections describe notational conventions used in this document.
Notes, Cautions, and Warnings
Throughout this guide, blocks of text may be accompanied by an icon and printed in bold type or in italic type. These
blocks are notes, cautions, and warnings, and they are used as follows:
NOTE: A NOTE indicates important information that helps you make better use of your computer system.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.
WARNING: A WARNING indicates the potential for bodily harm and tells you how to avoid the problem. Some
warnings may appear in alternate formats and may be unaccompanied by an icon. In such cases, the specific
presentation of the warning is mandated by regulatory authority.
5
Power
The monitor should be operated only from the type of power source indicated on the label. If you are not sure of
the type of power supplied to your home, consult your dealer or local power company.
The monitor is equipped with a three-pronged grounded plug, a plug with a third (grounding) pin. This plug
will fit only into a grounded power outlet as a safety feature. If your outlet does not accommodate the three-wire plug,
have an electrician install the correct outlet, or use an adapter to ground the appliance safely. Do not defeat the
safety purpose of the grounded plug.
Unplug the unit during a lightning storm or when it will not be used for long periods of time. This will protect
the monitor from damage due to power surges.
Do not overload power strips and extension cords. Overloading can result in fire or electric shock.
To ensure satisfactory operation, use the monitor only with UL listed computers which have appropriate
configured receptacles marked between 100 - 240V ~, Min. 5A
The wall socket shall be installed near the equipment and shall be easily accessible.
For use only with the attached power adapter (input：100-240V~, 50/60Hz Output 20Vdc,6A)
Manufacturer:
TPV ELECTRONICS(FUJIAN) CO., LTD Model : ADPC20120
6
Installation
Do not place the monitor on an unstable cart, stand, tripod, bracket, or table. If the monitor falls, it can injure a
person and cause serious damage to this product. Use only a cart, stand, tripod, bracket, or table recommended by
the manufacturer or sold with this product. Follow the manufacturer’s instructions when installing the product and
use mounting accessories recommended by the manufacturer. A product and cart combination should be moved
with care.
Never push any object into the slot on the monitor cabinet. It could damage circuit parts causing a fire or
electric shock. Never spill liquids on the monitor.
Do not place the front of the product on the floor.
If you mount the monitor on a wall or shelf, use a mounting kit approved by the manufacturer and follow the kit
instructions.
Leave some space around the monitor as shown below. Otherwise, air-circulation may be inadequate hence
overheating may cause a fire or damage to the monitor.
See below the recommended ventilation areas around the monitor when the monitor is installed on the wall or on the
stand:
Installed on the wall
Installed with stand
Leave at lease this space
around the set
10cm
4 inches
10cm
4 inches
11 7/8 inches
10cm
4 inches
30cm
10cm
4 inches
10cm
4 inches
11 7/8 inches
30cm
10cm
4 inches
Leave at lease this space
around the set
7
Cleaning
Clean the cabinet regularly with cloth. You can use soft-detergent to wipe out the stain, instead of
strong-detergent which will cauterize the product cabinet.
When cleaning, make sure no detergent is leaked into the product. The cleaning cloth should not be too rough
as it will scratch the screen surface.
Please disconnect the power cord before cleaning the product.
8
Other
If the product is emitting a strange smell, sound or smoke, disconnect the power plug IMMEDIATELY and
contact a Service Center.
Make sure that the ventilating openings are not blocked by a table or curtain.
Do not engage the LCD monitor in severe vibration or high impact conditions during operation.
Do not knock or drop the monitor during operation or transportation.
9
Setup
Contents in Box
Not all signal cables (HDMI, USB, DP and Audio cables) will be provided for all countries and regions. Please
check with the local dealer or AOC branch office for confirmation.
CD manual Warranty card Stand Base VESA bracket
Adapter Power Cable DP cable HDMI cable USB cable Audio cable
Monitor
10
Setup Stand & Base
Please setup or remove the base following the steps as below.
Setup:
Remove:
11
Adjusting Viewing Angle
For optimal viewing it is recommended to look at the full face of the monitor, then adjust the monitor's angle to your
own preference.
Hold the stand so you will not topple the monitor when you change the monitor's angle.
You are able to adjust the monitor as below:
Tilt angle:-3.5°~21.5° Pivot angle: 0°~90°
Swivel angle: -20°~20° Height adjustment: 130mm
NOTE:
Do not touch the LCD screen when you change the angle. It may cause damage or break the LCD screen.
12
Connecting the Monitor
Cable Connections In Back of Monitor and Computer:
1 Power 6 USB3.0 downstream
2 DP 7 USB3.0+ fast charging
3 HDMI 8 Earphone(Combined with microphone)
4 Microphone out 9 Microphone in
5 USB3.0 upstream 10 Headphone hook
To protect equipment, always turn off the PC and LCD monitor before connecting.
1 Connect the power cable to the DC port on the back of the monitor.
2 Connect one end of the DP cable to the back of the monitor and connect the other end to the computer’s DP
port.
3 Connect one end of the HDMI cable to the back of the monitor and connect the other end to the computer’s
HDMI port.
4 Connect one end of the AUDIO cable to the Microphone out and connect the other end to the computer's
Microphone port
5 Turn on your monitor and computer.
6 Video content supporting resolution:
DP:2560 x 1440@144Hz (Over clock off,Maximum)
DP:2560 x 1440@165Hz (Over clock on, Maximum)
HDMI:2560 x 1440@60Hz (Maximum)
If your monitor displays an image, installation is complete. If it does not display an image, please refer
Troubleshooting.
14
Wall Mounting
Preparing to Install An Optional Wall Mounting Arm.
This monitor can be attached to a wall mounting arm you purchase separately. Disconnect power before this
procedure. Follow these steps:
1 Remove the base.
2 Follow the manufacturer's instructions to assemble the wall mounting arm.
3 Place the wall mounting arm onto the back of the monitor. Line up the holes of the arm with the holes in the
back of the monitor.
4 Insert the 4 screws into the holes and tighten.
5 Reconnect the cables. Refer to the user's manual that came with the optional wall mounting arm for
instructions on attaching it to the wall.
Noted : VESA mounting screw holes are not available for all models, please check with the dealer or official
department of AOC.
15
Adjusting
Setting Optimal Resolution
Windows 10
For Windows 10:
• Right click START.
• Click "CONTROL PANEL".
• Click "DISPLAY".
• Click on the "Change display settings" button.
16
•Set the resolution SLIDE-BAR to Optimal preset resolution.
17
Windows 8
For Windows 8:
• Right click and click All apps at the bottom-right of the screen.
• Set the "View by" to "Category".
• Click "Appearance and Personalization".
• Click"DISPLAY".
18
•Set the resolution SLIDE-BAR to Optimal preset resolution
19
Windows 7
For Windows 7:
•Click START.
•Click "CONTROL PANEL".
•Click "Appearance".
•Click "DISPLAY".
•Click on the "Change display settings" button.
20
• Set the resolution SLIDE-BAR to Optimal preset resolution
21
Hotkeys
1 Source/Exit
2 </Volume
3 ULMB / >
4 Menu / Enter
5 Power
Exit
When the OSD is not closed，press Exit button to save user data.
< / Volume
When there is no OSD,Press Volume button to active volume adjustment bar, Press <or > to adjust volume(Only for
the models with speakers).
> / ULMB (Ultra Low Motion Blur)
When there is no OSD, Press ULMB button to active ULMB off/on bar, Press < or > button to active ULMB mode .
NVIDIA ULMB is a technology that eliminates virtually all motion blur associated with LCD displays. When playing a
game using ULMB, moving images will be perfectly sharp, without the blurring seen on a traditional LCD monitor.
ULMB can be a big advantage in gaming. In First Person Shooters you can spot an enemy faster. In top view
scrolling games, you can read text without stopping to identify a treasure. Try ULMB on your game whenever you
have a high FPS, for amazing results.
Menu/Enter
Press to display the OSD or confirm the selection.
Power
Press the Power button, the monitor will go into standby mode. After 12minutes, the monitor will turn off
automatically.
22
OSD Setting
Basic and simple instruction on the control keys.
1) Press the MENU-button to activate the OSD window.
2) Press < or > to navigate through the functions. Once the desired function is highlighted, press the
MENU-button to activate it. press < or > to navigate through the sub-menu functions. Once the desired function
is highlighted, press MENU-button to activate it.
3) Press < or > to change the settings of the selected function. Press AUTO to exit. If you want to adjust any
other function, repeat steps 2-3.
23
Luminance
1. Press (Menu) to display menu.
2. Press< or >to select (Luminance), and press to enter.
3. Press< or >to select submenu, and press to enter.
4. Press< or >to adjust.
5. Press to exit.
Luminance
Contrast
Contrast from
Digital-register. Each step will
increase / decrease value by 1
0-100
Brightness
Backlight Adjustment Each step
will increase / decrease value by
1
0-100
Game color Adjust Game color 0-200
Shadow
Control Adjust Digital Brightness Off set 0-3
Gamma Gamma Adjustment
Gamma 1 (2,2)
Gamma 2 (2,0)
Gamma 3 (2,4)
Overdrive adjust the response time Strong/Medium/Weak/
Light/Off
24
Color Setup
1. Press (Menu) to display menu.
2. Press< or >to select (Color Setup), and press to enter.
3. Press< or >to select submenu, and press to enter.
4. Press< or >to adjust.
5. Press to exit.
Color Setup
Blue Light Adjust Blue Gain Offset 0-20
Color Temp
Warm Recall Warm Color Temperature from
EEPROM. N/A
Normal
Recall Normal Color Temperature from
EEPROM.
N/A
Cool
Recall Cool Color Temperature from
EEPROM.
N/A
sRGB
Recall sRGB Color Temperature from
EEPROM.
N/A
User Recall User Color Temperature from
EEPROM. N/A
Red
N/A
Red gain from Digital-register.Each step
will increase / decrease value by 1
0-100
Green
N/A
Green gain from Digital-register. Each
step will increase / decrease value by 1
0-100
Blue
N/A
Blue gain from Digital-register. Each step
will increase / decrease value by 1
0-100
Note:
(1) In the sRGB color temperature, brightness, contrast is not adjustable
(2) OSD menu color will change with the picture color change
25
OSD Setup
1. Press (Menu) to display menu.
2. Press< or >to select (OSD Setup), and press to enter.
3. Press< or >to select submenu, and press to enter.
4. Press< or >to adjust.
5. Press to exit.
OSD Setup
Language Set OSD display language to
English.（English is default setting
）
English, Français, Español,
Português, Deutsch,
Italiano,Nederlands,Suomi
,
Svenska, Polski, Čeština,
Русский, 한국어, 繁体中
文, 简体中文, 日本语
Timeout
Adjust the OSD timeout.
Each step will increase / decrease
value by 5
5-120
H. Position
Adjust the horizontal position of
the OSD. Each step will increase /
decrease value by 25
0-100
V. Position
Adjust the vertical position of the
OSD. Each step will increase /
decrease value by 5
0-100
Transparence
Adjust the OSD transparent each
step will increase/decrease value
by 25
0-100
Break Reminder
Break Reminder if the user
continuely work for mare than 1
hurs
ON/OFF
Note：
1） If turn on, a time break reminder message is generated for each hour (1, 2, 3 ……24 hours, > 24 hours),
the message will be showed for 10 sec. Also, the message will disappear when press any function key.
2） The message location is at the default screen center position and cannot change via OSD.
3） When power on/off, DC on/off, or enter/exit power saving mode, the working time is to clear and recalculate.
4） OSD time out can save data.
26
Extra
1. Press (Menu) to display menu.
2. Press< or >to select (Extra), and press to enter.
3. Press< or >to select submenu, and press to enter.
4. Press< or >to adjust.
5. Press to exit.
Extra
Reset
Clear each old status of
Auto-configuration and set the color
temperature to Warm
YES
Do not execute reset, return to main
menu.
NO
Over Clock
Over clock Enable
Can choose “On” and “Off” to
decide whether you want to over
clock, default is ”Off”.
Max Refresh rate
V frequency can select:
150Hz/155Hz/Hz/160Hz/165Hz,
the default is 150Hz.
Apply & Reboot
Press the Key “select” to reboot
the PC and make changes in V
Frequency allow monitor over
clocking display.
Deep Sleep
When no signal, monitor will go to
sleep after 15 minutes
ON
When no signal, monitor will not go
to sleep mode
OFF
ULMB
G_sync function disable and timing
V freq>=85HZ & V freq<=120HZ
On
G_sync function enable or display
card do not support G_sync function
Off
Note ：
1） The OSD language is not be reseted.
2） ULMB mode cannot be adjusted when G_sync function enable or display card do not support G_sync function.
27
LED Indicator
Status LED Color
Full Power Mode White
Active-off Mode Orange
28
Driver
Monitor Driver
Windows 10
• Start Windows® 10
• Right click START.
• Click "Control Panel".
• Click on the "Display" icon.
29
• Click on the"Change display settings"button
• Click the"AdvancedSettings"button.
30
•Click the "Monitor" tab and then click the "Properties" button.
•Click the "Driver" tab.
•Open the "Update Driver Software-Generic PnP Monitor" window by clicking on "Update Driver... “and then
click the "Browse my computer for driver software" button.
31
• Select "Let me pick from a list of device drivers on my computer".
• Click the "Have Disk" button. Click on the "Browse" button and navigate to the following directory:
X:\Driver\module name(where X is the drive letter designator for the CD-ROM drive).
• Select the "xxx.inf" file and click the "Open" button. Click the "OK" button.
• Select your monitor model and click the "Next" button. The files will be copied from the CD to your hard disk
drive.
• Close all open windows and remove the CD.
• Restart the system. The system will automatically select the maximum refresh rate and corresponding Color
Matching Profiles.
32
Windows 8
• Start Windows® 8
• Right click and click All apps at the bottom-right of the screen.
• Click on the "Control Panel"icon
• Set the "View by" to "Large icons" or "Small icons".
33
• Click on the "Display"icon.
• Click on the "Change display settings"button.
• Click the "Advanced Settings"button.
• Click the "Monitor"tab and then click the "Properties"button.
34
• Click the "Driver"tab.
• Open the "Update Driver Software-Generic PnP Monitor"window by clicking on "Update Driver..."and then
click the "Browse my computer for driver software" button.
35
•Select "Let me pick from a list of device drivers on my computer".
•Click the "Have Disk"button. Click on the "Browse"button and navigate to the following directory:
X:\Driver\module name (where X is the drive letter designator for the CD-ROM drive).
•Select the "xxx.inf" file and click the "Open"button. Click the "OK"button.
•Select your monitor model and click the "Next"button. The files will be copied from the CD to your hard disk
drive.
•Close all open windows and remove the CD.
•Restart the system. The system will automatically select the maximum refresh rate and corresponding Color
Matching Profiles.
36
Windows 7
•Start Windows® 7
•Click on the "Start" button and then click on "Control Panel".
•Click on the "Display"icon.
•Click on the "Change display settings" button.
37
• Click the "AdvancedSettings" button.
• Click the "Monitor" tab and then click the "Properties" button.
• Click the "Driver" tab.
• Open the "Update Driver Software-Generic PnP Monitor" window by clicking on “Update Driver... "and
then click the "Browse my computer for driver software" button.
38
• Select "Let me pick from a list of device drivers on my computer".
• Click the "Have Disk" button. Click on the "Browse" button and navigate to the following directory:
X:\Driver\module name(where X is the drive letter designator for the CD-ROM drive).
• Select the "xxx.inf" file and click the "Open" button. Click the "OK" button.
• Select your monitor model and click the"Next" button. The files will be copied from the CD to your hard disk
drive.
• Close all open windows and remove the CD.
• Restart the system. The system will automatically select the maximum refresh rate and corresponding Color
Matching Profiles.
39
Troubleshoot
Problem & Question Possible Solutions
Power LED Is Not ON Make sure the power button is ON and the Power Cord is properly connected
to a grounded power outlet and to the monitor.
No images on the screen
Is the power cord connected properly?
Check the power cord connection and power supply.
Is the cable connected correctly? (Connected using the DP cable)
If the power is on, reboot the computer to see the initial screen (the login
screen), which can be seen.
If the initial screen (the login screen) appears, boot the computer in the
applicable mode (the safe mode for Windows ME/XP/2000) and then change
the frequency of the video card.
(Refer to the Setting the Optimal Resolution)
If the initial screen (the login screen) does not appear, contact the Service
Center or your dealer.
Can you see "Input Not Supported" on the screen?
You can see this message when the signal from the video card exceeds the
maximum resolution and frequency that the monitor can handle properly.
Adjust the maximum resolution and frequency that the monitor can handle
properly.
Make sure the AOC Monitor Drivers are installed.
Picture Is Fuzzy & Has Ghosting
Shadowing Problem
Adjust the Contrast and Brightness Controls.
Make sure you are not using an extension cable or switch box. We
recommend plugging the monitor directly to the video
card output connector on
the back .
Picture Bounces, Flickers Or
Wave Pattern Appears In The
Picture
Move electrical devices that may cause electrical interference as far away from
the monitor as possible.
Use the maximum refresh rate your monitor is
capable of at the resolution your
are using.
Monitor Is Stuck In Active
Off-Mode"
The Computer Power Switch should be in the ON position. The Computer
Video Card should be snugly fitted in its slot.
Make sure the monitor's video cable is properly connected to the computer.
Inspect the monitor's video cable and make sure no pin is bent.
Make sure your computer is operational by hitting the CAPS LOCK key on
the keyboard while observing the CAPS LOCK LED. The LED should either
turn ON or OFF after hitting the CAPS LOCK key.
Missing one of the primary
colors (RED, GREEN, or BLUE)
Inspect the monitor's video cable and make sure that no pin is damaged. Make
sure the monitor's video cable is properly connected to the computer.
Picture has color defects (white
does not look white) Adjust RGB color or select desired color temperature.
40
Specification
General Specification
Panel
Model
name AG271QG
Driving system
TFT Color LCD
Viewable Image Size
68.5cm diagonal
Pixel pitch
0. 2331 mm(H) x 0. 2331 mm(V)
Video
DP Interface/ HDMI Interface
Display Color
16.7M Colors
Others
Horizontal scan range
DP: 34kHz~222kHz
HDMI: 30kHz~144kHz
Horizontal scan Size(Maximum)
596.74 mm
Vertical
scan range
DP: 30Hz~165Hz
HDMI:24~60Hz
Vertical scan Size(Maximum)
335.66 mm
Optimal preset resolution
HDMI: 2560x 1440 @ 60Hz
DP: 2560x 1440 @ 144Hz (Maximum 165Hz)
Plug & Play
VESA DDC2B™
Input Connector
DP/HDMI/ Microphone in
Output Connector
Microphone out
Power Source
20Vdc, 6A
Power Consumption
Typical(Brightness = 90,Contrast = 50) 45W
(brightness = 100, contrast =100) 80W
Power saving <0.6W
Off timer
0~24 hrs
Speakers
2Wx2
Physical
Characteristics
Connector Type
DP/HDMI
Signal Cable Type
Detachable
Dimensions & Weight:
Height(with Base)
433~563mm
Width
623mm
Depth
218.2mm
Weight(Monitor only)
6.8Kg
Environmental
Temperature
Operating 0°~ 40°
Non-Operating -25°~ 55°
Altitude
Operating 0~ 5000 m (0~ 16404ft )
Non-Operating 0~ 12192m (0~ 40000ft )
41
Preset Display Modes
STANDARD RESOLUTION HORIZONTAL
FREQUENCY(kHZ)
VERTICAL
FREQUENCY(Hz) SOURCE
VGA 640x480 60Hz 31.469 59.94 HDMI/DP
SVGA 800x600 60Hz 37.879 60.317 HDMI/DP
XGA 1024x768 60Hz 48.363 60.004 HDMI/DP
QHD
2560x1440 60Hz 88.787 59.95 HDMI/DP
2560x1440 85Hz 127.39 84.98 DP
2560x1440 100Hz 150.919 99.95 DP
2560x1440 120Hz 182.996 120 DP
2560x1440 144Hz 222.189 144 DP
2560x1440 24Hz 34.926 23.97 DP
42
Pin Assignments
20-Pin Color Display Signal Cable
Pin No. Signal Name Pin No. Signal Name
1 ML_Lane 3 (n) 11 GND
2 GND 12 ML_Lane 0 (p)
3 ML_Lane 3 (p) 13 CONFIG1
4 ML_Lane 2 (n) 14 CONFIG2
5 GND 15 AUX_CH(p)
6 ML_Lane 2 (p) 16 GND
7 ML_Lane 1 (n) 17 AUX_CH(n)
8 GND 18 Hot Plug Detect
9 ML_Lane 1 (p) 19 Return DP_PWR
10 ML_Lane 0 (n) 20 DP_PWR
Pin No.
Signal Name
Pin No.
Signal Name
Pin No.
Signal Name
1. TMDS Data 2+ 9. TMDS Data 0- 17. DDC/CEC Ground
2. TMDS Data 2 Shield 10. TMDS Clock + 18. +5V Power
3. TMDS Data 2- 11. TMDS Clock Shield 19. Hot Plug Detect
4. TMDS Data 1+ 12. TMDS Clock-
5. TMDS Data 1Shield 13. CEC
6. TMDS Data 1- 14. Reserved (N.C. on device)
7. TMDS Data 0+ 15. SCL
8. TMDS Data 0 Shield 16. SDA
43
Plug and Play
Plug & Play DDC2B Feature
This monitor is equipped with VESA DDC2B capabilities according to the VESA DDC STANDARD. It allows the
monitor to inform the host system of its identity and, depending on the level of DDC used, communicate additional
information about its display capabilities.
44
Regulation
FCC Notice
FCC Class B Radio Frequency Interference Statement WARNING: (FOR FCC CERTIFIED MODELS)
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses and can radiate radio frequency energy, and if not
installed and used in accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
NOTICE :
The changes or modifications not expressly approved by the party responsible for compliance could void the user's
authority to operate the equipment.
Shielded interface cables and AC power cord, if any, must be used in order to comply with the emission limits.
The manufacturer is not responsible for any radio or TV interference caused by unauthorized modification to this
equipment. It is theresponsibilities of the user to correct such interference. It is the responsibility of the user to
correct such interference.
45
WEEE Declaration
Disposal of Waste Equipment by Users in Private Household in the European Union.
This symbol on the product or on its packaging indicates that this product must not be disposed of with your other
household waste.Instead, it is your responsibility to dispose of your waste equipment by handing it over to a
designated collection point for the recycling of waste electrical and electronic equipment.The separate collection
and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure
that it is recycled in a manner that protects human health and the environment. For more information about where
you can drop off your waste equipment for recycling, please contact your local city office, your household waste
disposal service or the shop where you purchased the product .
WEEE Declaration for India
This symbol on the product or on its packaging indicates that this product must not be disposed of with your other
household waste. Instead it is your responsibility to dispose of your waste equipment by handing it over to a
designated collection point for the recycling of waste electrical and electronic equipment. The separate collection
and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure
that it is recycled in a manner that protects human health and the environment.
For more information about where you can drop off your waste equipment for recycling in India please visit the
below web link.
www.aocindia.com/ewaste.php.
This product complies with all implemented RoHS type regulations worldwide,including but not limited to, EU, Korea,
Japan, US States (e.g. California),Ukraine, Serbia, Turkey, Vietnam and India.
We continue to monitor, influence and develop our processes to comply withupcoming proposed RoHS type
regulations, including but not limited to, Brazil,Argentina, Canada.
Restriction on Hazardous Substances statement (India)
This product complies with the “India E-waste Rule 2011” and prohibits use oflead, mercury, hexavalent chromium,
polybrominated biphenyls or polybrominateddiphenyl ethers in concentrations exceeding 0.1 weight % and 0.01
weight % for cadmium, except for the exemptions set in Schedule 2 of the Rule.
46
Service
Warranty Statement for Europe
LIMITED THREE-YEAR WARRANTY*
For AOC LCD Monitors sold within Europe, AOC International (Europe) B.V. warrants this product to be free from
defects in material and workmanship for a period of Three (3) years after the original date of consumer purchase.
During this period, AOC International (Europe) B.V. will, at its option, either repair the defective product with new or
rebuilt parts, or replace it with a new or rebuilt product at no charge except as *stated below. In the absent of the
proof of purchase, the warranty will start 3 months after the date of manufacturing indicated on the product.
If the product appears to be defective, please contact your local dealer or refer to the service and support section
onwww.aoc-europe.comfor the warranty instructions in your country. The freight cost for the warranty is pre-paid by
AOC for the delivery and return.Please ensure you provide a dated proof of purchase along with the product and
deliver to the AOC Certified or Authorized Service Center under the following condition:
• Make sure the LCD Monitor is packed in a proper carton box (AOC prefers the original carton box to
protects your monitor well enough during transport).
• Put the RMA number on the address label
• Put the RMA number on the shipping carton
AOC International (Europe) B.V. will pay the return shipping charges within one of the countries specified within this
warranty statement. AOC International (Europe) B.V. is not responsible for any costs associated with the
transportation of product across international borders. This includes the international border within the European
Union. If the LCD Monitor is not available for collection when the currier attends, you will be charged a collection
fee.
* This limited warranty does not cover any losses or damages that occur as a result of:
• Damages during transport due to improper packaging
• Improper installation or maintenance other then in accordance with AOC’s user manual
• Misuse
• Neglect
• Any cause other than ordinary commercial or industrial application
• Adjustment by non-authorized source
• Repair, modification, or installation of options or parts by anyone other than an AOC Certified or
Authorized ServiceCenter
• Improper environments like humidity, water damage and dusts
• Damaged by violence, earthquake and terrorist attacks
• Excessive or inadequate heating or air conditioning or electrical powers failures, surges, or other
irregularities
This limited warranty does not cover any of the product firmware or hardware that you or any third party have
modified or altered; you bear the sole responsibility and liability for any such modifications or alteration.
47
All AOC LCD Monitors are produced according to the ISO 9241-307 Class 1 pixel policy standards.
If your warranty has expired, you still have access to all available service options, but you will be responsible for the
cost of service, including parts, labor, shipping (if any) and applicable taxes. AOC Certified or Authorized Service
Center will provide you with an estimate of service costs before receiving your authorization to perform service.
ALL EXPRESS AND IMPLIED WARRANTIES FOR THIS PRODUCT (INCLUDING THE WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) ARE LIMITED IN DURATION TO A
PERIOD OF THREE (3) YEARS FOR PARTS AND LABOR FROM THE ORIGINAL DATE OF CONSUMER
PURCHASE. NO WARRANTIES (EITHER EXPRESSED OR IMPLIED) APPLY AFTER THIS PERIOD. AOC
INTERNATIONAL (EUROPE) B.V. OBLIGATIONS AND YOUR REMEDIES HEREUNDER ARE SOLELY AND
EXCULSIVELY AS STATED HERE. AOC INTERNATIONAL (EUROPE) B.V. LIABILITY, WHETHER BASED ON
CONTRACT, TORT, WARRANTY, STRICT LIABILITY, OR OTHER THEORY, SHALL NOT EXCEED THE PRICE
OF THE INDIVIDUAL UNIT WHOSE DEFECT OR DAMAGE IS THE BASIS OF THE CLAIM. IN NO EVENT
SHALL AOC INTERNATIONAL (EUROPE) B.V. BE LIABLE FOR ANY LOSS OF PROFITS, LOSS OF USE OR
FACILITIES OR EQUIPMENT, OR OTHER INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGE. SOME
STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. ALTHOUGH THIS LIMITED WARRANTY
GIVES YOU SPECIFIC LEGAL RIGHTS, YOU MAY HAVE OTHER RIGHTS, WHICH MAY VARY FROM
COUNTRY TO COUNTRY. THIS LIMITED WARRANTY IS ONLY VALID FOR PRODUCTS PURCHASED IN THE
MEMBER COUNTRIES OF THE EUROPEAN UNION.
Information in this document is subject to change without notice.For more information, please visit:
http://www.aoc-europe.com
48
Warranty Statement for Middle East and Africa (MEA)
And
The Commonwealth of Independent States (CIS)
LIMITED ONE to THREE YEARS WARRANTY*
For AOC LCD Monitors sold within the Middle East and Africa (MEA) and the Commonwealth of Independent
States (CIS), AOC International (Europe) B.V. warrants this product to be free from defects in material and
workmanship for a period of One (1) to Three (3) years from the manufacture date depending on sale country.
During this period, AOC International (Europe) B.V. offers a Carry-In (return to Service Center)Warranty Support at
an AOC’s Authorized Service Center or Dealer andat its option, either repair the defective product with new or
rebuilt parts, or replace it with a new or rebuilt product at no charge except as *stated below. As a Standard
Policy,the warranty will be calculated from the manufacture date identified from the product ID serial number, but
the total warranty will be Fifteen (15) months to Thirty Nine (39) months from MFD (manufacture date) depending
on sale country. Warranty will be considered for exceptional cases that are out of warranty as per the product ID
serial number and for such exceptional cases; Original Invoice/Proof Of Purchase Receipt is mandatory.
If the product appears to be defective, please contact your AOC authorized dealer or refer to the service and
support section on AOC’s website for the warranty instructions in your country:
• Egypt: http://aocmonitorap.com/egypt_eng
• CIS Central Asia: http://aocmonitorap.com/ciscentral
• Middle East: http://aocmonitorap.com/middleeast
• South Africa: http://aocmonitorap.com/southafrica
• Saudi Arabia: http://aocmonitorap.com/saudiarabia
Please ensure you provide a dated proof of purchase along with the product and deliver to the AOC Authorized
Service Center or Dealer under the following condition:
• Make sure the LCD Monitor is packed in a proper carton box (AOC prefers the original carton box to
protects your monitor well enough during transport).
• Put the RMA number on the address label
• Put the RMA number on the shipping carton
* This limited warranty does not cover any losses or damages that occur as a result of:
• Damages during transport due to improper packaging
• Improper installation or maintenanceother then in accordance with AOC’s user manual
• Misuse
• Neglect
• Any cause other than ordinary commercial or industrial application
• Adjustment by non-authorized source
49
• Repair, modification, or installation of options or parts by anyone other than an AOC Certified or
Authorized Service Center
• Improper environments like humidity, water damage and dusts
• Damaged by violence, earthquakes and terrorist attacks
• Excessive or inadequate heating or air conditioning or electrical powers failures, surges, or other
irregularities
This limited warranty does not cover any of the product firmware or hardware that you or any third party have
modified or altered; you bear the sole responsibility and liability for any such modifications or alteration.
All AOC LCD Monitors are produced according to the ISO 9241-307 Class 1 pixel policy standards.
If your warranty has expired, you still have access to all available service options, but you will be responsible for the
cost of service, including parts, labor, shipping (if any) and applicable taxes. AOC Certified, Authorized Service
Centeror dealerwill provide you with an estimate of service costs before receiving your authorization to perform
service.
ALL EXPRESS AND IMPLIED WARRANTIES FOR THIS PRODUCT (INCLUDING THE WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) ARE LIMITED IN DURATION TO A
PERIOD OF ONE (1) to THREE (3) YEARS FOR PARTS AND LABOR FROM THE ORIGINAL DATE OF
CONSUMER PURCHASE. NO WARRANTIES (EITHER EXPRESSED OR IMPLIED) APPLY AFTER THIS
PERIOD. AOC INTERNATIONAL (EUROPE) B.V. OBLIGATIONS AND YOUR REMEDIES HEREUNDER ARE
SOLELY AND EXCULSIVELY AS STATED HERE. AOC INTERNATIONAL (EUROPE) B.V. LIABILITY, WHETHER
BASED ON CONTRACT, TORT, WARRANTY, STRICT LIABILITY, OR OTHER THEORY, SHALL NOT EXCEED
THE PRICE OF THE INDIVIDUAL UNIT WHOSE DEFECT OR DAMAGE IS THE BASIS OF THE CLAIM. IN NO
EVENT SHALL AOC INTERNATIONAL (EUROPE) B.V. BE LIABLE FOR ANY LOSS OF PROFITS, LOSS OF USE
OR FACILITIES OR EQUIPMENT, OR OTHER INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGE.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. ALTHOUGH THIS LIMITED WARRANTY
GIVES YOU SPECIFIC LEGAL RIGHTS, YOU MAY HAVE OTHER RIGHTS, WHICH MAY VARY FROM
COUNTRY TO COUNTRY. THIS LIMITED WARRANTY IS ONLY VALID FOR PRODUCTS PURCHASED IN THE
MEMBER COUNTRIES OF THE EUROPEAN UNION.
Information in this document is subject to change without notice. For more information, please
visit:http://www.aocmonitorap.com
50
AOC International (Europe) B.V.
Prins Bernhardplein 200 / 6th floor, Amsterdam, The Netherlands
Tel: +31 (0)20 504 6962 • Fax: +31 (0)20 5046933
AOC PIXEL POLICY
ISO 9241-307 CLASS 1
July 25th, 2013
AOC strives to deliver the highest quality products. We use some of the industry’s most advanced manufacturing
processes and practice stringent quality control. However, pixel or sub pixel defects on the TFT monitor panels
used in flat panel monitors are sometimes unavoidable. No manufacturer can guarantee that all panels will be free
from pixel defects, but AOC guarantees that any monitor with an unacceptable number of defects will be repaired or
replaced under warranty. This Pixel Policy explains the different types of pixel defects and defines acceptable
defect levels for each type. In order to qualify for repair or replacement under warranty, the number of pixel defects
on a TFT monitor panel must exceed these acceptable levels.
Pixels and Sub Pixel Definition
A pixel, or picture element, is composed of three sub pixels in the primary colors of red, green and blue. When all
sub pixels of pixel are lit, the three colored sub pixel together appear as a single white pixel. When all are dark, the
three colored sub pixels together appear as a single black pixel.
Types of Pixel Defects
Bright Dot Defects: the monitor displays a dark pattern, sub pixels or pixels are always lit or “on”
Black Dot Defects: the monitor displays a light pattern, sub pixels or pixels are always dark or “off”.
ISO 9241-307
Pixel Defect Class
Defect Type
1Bright Pixel
Defect Type 2
Black Pixel
Defect Type 3
Bright Sub pixel
Defect Type 4
Black Sub pixel
Classe 1 1 1
2
1
0
+
+
+
1
3
5
AOC International (Europe) B.V.
51
Warranty Statement for North & South America (excluding
Brazil)
WARRANTY STATEMENT
for AOC Color Monitors
Including those Sold within North America as Specified
Envision Peripherals, Inc. warrants this product to be free from defects in material and workmanship for a period of
three (3) years for parts & labor and one (1) year for CRT Tube or LCD Panel after the original date of consumer
purchase. During this period, EPI ( EPI is the abbreviation of Envision Peripherals, Inc. ) will, at its option, either
repair the defective product with new or rebuilt parts, or replace it with a new or rebuilt product at no charge except
as *stated below. The parts or product that are replaced become the property of EPI.
In the USA to obtain service under this limited warranty, call EPI for the name of the Authorized Service Center
closest to your area. Deliver the product freight pre-paid, along with the dated proof of purchase, to the EPI
Authorized Service Center. If you cannot deliver the product in person:
Pack it in its original shipping container (or equivalent)
Put the RMA number on the address label
Put the RMA number on the shipping carton
Insure it (or assume the risk of loss/damage during shipment)
Pay all shipping charges
EPI is not responsible for damage to inbound product that was not properly packaged.
EPI will pay the return shipment charges within one of the countries specified within this warranty statement. EPI is
not responsible for any costs associated with the transportation of product across international borders. This
includes the international borders of the countries within this warranty statements.
In the United States and Canada contact your Dealer or EPI Customer Service, RMA Department at the toll free
number (888) 662-9888. Or you can request an RMA Number online at www.aoc.com/na-warranty.
* This limited warranty does not cover any losses or damages that occur as a result of:
Shipping or improper installation or maintenance
Misuse
Neglect
Any cause other than ordinary commercial or industrial application
Adjustment by non-authorized source
Repair, modification, or installation of options or parts by anyone other than an EPI Authorized Service Center
Improper environment
Excessive or inadequate heating or air conditioning or electrical power failures, surges, or other irregularities
This three-year limited warranty does not cover any of the product's firmware or hardware that you or any third
party have modified or altered; you bear the sole responsibility and liability for any such modification or alteration.
52
ALL EXPRESS AND IMPLIED WARRANTIES FOR THIS PRODUCT (INCLUDING THE WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) ARE LIMITED IN DURATION TO A
PERIOD OF THREE (3) YEARS FOR PARTS AND LABOR AND ONE (1) YEAR FOR CRT TUBE OR LCD PANEL
FROM THE ORIGINAL DATE OF CONSUMER PURCHASE. NO WARRANTIES (EITHER EXPRESSED OR
IMPLIED) APPLY AFTER THIS PERIOD. IN THE UNITED STATES OF AMERICA, SOME STATES DO NOT
ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY
NOT APPLY TO YOU.
EPI OBLIGATIONS AND YOUR REMEDIES HEREUNDER ARE SOLELY AND EXCLUSIVELY AS STATED HERE.
EPI’ LIABILITY, WHETHER BASED ON CONTRACT, TORT. WARRANTY, STRICT LIABILITY, OR OTHER
THEORY, SHALL NOT EXCEED THE PRICE OF THE INDIVIDUAL UNIT WHOSE DEFECT OR DAMAGE IS THE
BASIS OF THE CLAIM. IN NO EVENT SHALL ENVISION PERIPHERALS, INC. BE LIABLE FOR ANY LOSS OF
PROFITS, LOSS OF USE OR FACILITIES OR EQUIPMENT OR OTHER INDIRECT, INCIDENTAL, OR
CONSEQUENTIAL DAMAGE. IN THE UNITED STATES OF AMERICA, SOME STATES DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES. SO THE ABOVE LIMITATION
MAY NOT APPLY TO YOU. ALTHOUGH THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS.
YOU MAY HAVE OTHER RIGHTS WHICH MAY VARY FROM STATE TO STATE.
In the United States of America, this limited warranty is only valid for Products purchased in the Continental United
States, Alaska, and Hawaii.
Outside the United States of America, this limited warranty is only valid for Products purchased in Canada.
Information in this document is subject to change without notice.
For more details, please visit:
USA: http://us.aoc.com/support/warranty
ARGENTINA: http://ar.aoc.com/support/warranty
BOLIVIA: http://bo.aoc.com/support/warranty
CHILE: http://cl.aoc.com/support/warranty
COLOMBIA: http://co.aoc.com/warranty
COSTA RICA: http://cr.aoc.com/support/warranty
DOMINICAN REPUBLIC: http://do.aoc.com/support/warranty
ECUADOR: http://ec.aoc.com/support/warranty
EL SALVADOR: http://sv.aoc.com/support/warranty
GUATEMALA: http://gt.aoc.com/support/warranty
HONDURAS: http://hn.aoc.com/support/warranty
NICARAGUA: http://ni.aoc.com/support/warranty
PANAMA: http://pa.aoc.com/support/warranty
PARAGUAY: http://py.aoc.com/support/warranty
PERU: http://pe.aoc.com/support/warranty
URUGUAY: http://pe.aoc.com/warranty
VENEZUELA: http://ve.aoc.com/support/warranty
IF COUNTRY NOT LISTED: http://latin.aoc.com/warranty
53
EASE PROGRAME
Only for AOC branded monitors sold within the continental United States.
All AOC branded monitors are now covered by the EASE Program. If your monitor malfunctions at
any time during the first three months, AOC will provide a replacement monitor within 72 hours after
you are approved for our program. If your monitor qualifies for the EASE program, AOC will pay for
freight both ways.
Step 1:Phone our TECH Department at 888.662.9888
Step 2:Fill out and return EASE registration forms by mail or fax.
Step 3:We will issue a Return Authorization Number upon verification into the program.
Step 4:A monitor will be advance shipped to your location.
Step 5:We will issue a UPS Call Tag to pick up the defective unit.
Step 6:Please review the following chart to see your EASE program qualifications.
WARRANTY
PERIOD
COVERAGE AT
NO CHARGE
CUSTOMER
CHARGES
Within the first three months of
purchase: Covered by EASE
- New AOC monitor
- Call tag dispatched and return
freightcharges via UPS
- None*
Between 4 months – 1 Year - All Parts & Labor Including CRT
Tube & LCD Panel - UPS Return Freight to AOC
Between 1 Year - 3 Years: Covered
by standard limited warranty
- Parts & Labor (excluding CRT Tube
& LCD Panel)
- UPS Return Freight to AOC
*AOC will need to obtain a credit card number if you would like to get a new AOC monitor advanced shipped to your location, prior to the
defective unitarriving at AOC’s service center. If you do not wish to supply a credit card, AOC will only ship the new monitor, once the
defective unit arrives at the AOCservice center.
www.aocmonitor.com