Table of Contents
AOC E2727SHE User Manual
Displayed below is the user manual for E2727SHE by AOC which is a product in the Computer Monitors category. This manual has pages.
Related Manuals
2
Safety ........................................................................................................................................................................ 4
National Conventions ......................................................................................................................................... 4
Power ................................................................................................................................................................ 5
Installation .......................................................................................................................................................... 6
Cleaning ............................................................................................................................................................ 7
Other .................................................................................................................................................................. 8
Setup ........................................................................................................................................................................ 9
Contents in Box ................................................................................................................................................. 9
Setup Stand & Base ......................................................................................................................................... 10
Adjusting Viewing Angle ................................................................................................................................... 11
Connecting t he Monitor .................................................................................................................................... 12
Wall Mounting .................................................................................................................................................. 13
Adjusting ................................................................................................................................................................. 14
Setting Optim al Resolution .............................................................................................................................. 14
Windows Vista .......................................................................................................................................... 14
Windows XP ............................................................................................................................................. 16
Windows ME/2000 .................................................................................................................................... 17
Windows 8 ................................................................................................................................................ 18
Hotkeys ............................................................................................................................................................ 20
OSD Setting ..................................................................................................................................................... 22
Luminance ................................................................................................................................................ 23
Image Setup ............................................................................................................................................. 25
Color Setup ............................................................................................................................................... 27
Picture Boost ............................................................................................................................................ 29
OSD Setup ............................................................................................................................................... 31
Extra ......................................................................................................................................................... 33
Exit ........................................................................................................................................................... 35
LED Indicator ................................................................................................................................................... 36
Driver ...................................................................................................................................................................... 37
Monitor Driver .................................................................................................................................................. 37
Windows 8 ................................................................................................................................................ 37
Windows 7 ................................................................................................................................................ 41
Windows Vista .......................................................................................................................................... 45
Windows XP ............................................................................................................................................. 47
Windows 2000 .......................................................................................................................................... 50
Windows ME ............................................................................................................................................. 50
i-Menu .............................................................................................................................................................. 51
e-Saver ............................................................................................................................................................ 52
Screen+ ........................................................................................................................................................... 53
Troubleshoot ........................................................................................................................................................... 54
Specification ............................................................................................................................................................ 55
General Specific ation ....................................................................................................................................... 55
Preset Display Modes ...................................................................................................................................... 56
Pin Assignments .............................................................................................................................................. 57
Plug and Pla y ................................................................................................................................................... 59
Regulation ............................................................................................................................................................... 60
3
FCC Notice ...................................................................................................................................................... 60
WEEE Declaration ........................................................................................................................................... 61
WEEE Declaration for India ............................................................................................................................. 61
EPA Energy Star .............................................................................................................................................. 62
Service .................................................................................................................................................................... 63
Warranty Statement for Europe ........................................................................................................................ 63
Warranty Statement for Middle East and Africa (MEA ) .................................................................................... 65
AOC PIXEL POLICY ........................................................................................................................................ 67
ISO 9241-307 C LA SS 1 ................................................................................................................................... 67
Warranty Statement for North & South America (exclu ding Brazil) .................................................................. 68
EASE PROGRAME ......................................................................................................................................... 70
4
Safety
National Convention s
The following subsections d escribe notational conventions us ed i n this document.
Notes, Cautions, and Warnings
Throughout this guide, blocks of text may be ac c ompanied by an icon and printed in bold type or in italic type.
These blocks are notes, cautions, and warnings, and they are us ed as follows:
NOTE: A NOTE indicates important information that helps you make better use of your computer system .
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.
WARNING: A WARNING indic ates the potential for bodily harm and tells you how to avoid the problem. Some
warnings may appear in alternate formats and may be u naccompanied by an icon. In such cases, the specific
presentation of t he warning is mandated by regulatory authority.
5
Power
The monitor should be operated only from the type of power sourc e indicated on th e l abel. If you are not sure
of the type of power supplied to your home, consu lt your dealer or l oc al power company.
The monitor is equipped with a three-pronged grounded plug, a plug with a third (gro unding) pin. This plug
will fit only into a grounded power outlet as a s afety feature. If your outlet does not accommodate the t hree-wire
plug, have an electrician install the correct outlet, or use an adapter to ground the appl iance safely. Do not defeat
the safety purpose of the grou nded plug.
Unplug the unit during a lightning storm or wh en it will not be used for long periods of time. This will protec t
the monitor from damage due to power surges.
Do not overload power strips and extension cords. Overloading can result in fire or elec tric shock.
To ensur e satisfactory operation, use t he monitor onl y with UL listed computers which have appropriate
configured r eceptacles marked between 100 - 240V ~, Min. 5A
The wall socket shall be installed near the equipment and shall be easily accessible.
6
Installation
Do not place the monitor on an unstable cart, stand, tripod, bracket, or table. If the monitor falls, it can injure a
person and cause serious damage to this product. Use only a cart, stand, tripod, bracket, or table recommended by
the manufacturer or sold with this product. Follow the manufacturer’s instructions when installing t he product and
use mounting ac cessories recommended by the ma nufacturer. A product and cart combination should be moved
with care.
Never push any object into th e slot on the monitor cabinet. It could damage circuit parts causing a fire or
electric shoc k. Never spill liquids on the monitor.
Do not place th e front of the product on the floor.
If you mount the monitor on a wall or shelf, use a mounting kit approved by the manufacturer and follow the kit
instructions.
Leave some space around the monitor as shown belo w. Other wise, air-circulation may be inadequate hence
overheating m ay cause a fire or damage to the monitor.
See below the r ec ommended ventilation areas ar ound the monitor when the monitor is installed on the wall or on
the stand:
7
Cleaning
Clean the cabinet regularly with cloth. You can use soft-deter gent to wipe out t he stain, instead of
strong-detergent which will cauterize the product cabinet.
When cleaning, make sure no detergent is leaked into the product. The cleaning cloth should not be too rough
as it will scrat ch the screen surface.
Please disco nnect the power c or d before cleani ng the product.
8
Other
If the product is emitting a strange smell, sound or sm oke, disconnect the power plug IMMEDIATELY and
contact a Service Cent er.
Make sure that the ventilating openings are not bl oc ked by a table or curtain.
Do not engage the LCD monitor in severe vibration or high impact conditions during o peration.
Do not knock o r drop the monit or during operati on or transportation.
For display with glossy bezel the user shoul d consider the placement of the display as the bezel may cause
disturbing ref lections fr om surrounding light and bright sur faces.
9
Setup
Contents in Box
Monitor
CD Manual
Power Cable
Base
Analog Cable DVI Cable HDMI Cable
Not all signal cables (Analog , DVI, and HDMI cables) will be provided for al l countries and regions. Please
check with the local dealer or AOC branch office f or confirmation.
10
Setup Stand & Ba se
Please setup o r remove the base following the steps as below.
Setup:
Remove:
11
Adjusting Viewing Angle
For optimal vie wing it is recomm ended to look at the full face of the monitor, then adjust the monitor's angle to your
own preference.
Hold the stand so you will not topple the monitor when you change the monitor's angle.
You are able to adjus t the monitor's angle from 0° to 20 °.
NOTE: Do not adjust the viewing angle over 20 degrees in order to avoid damage.
NOTE:
Do not touch the LCD s creen when you change the angle. It may cause damage or break the LCD scr een.
Do not put your hand close to the gap between the monitor and the base to avoid the injury when adjusting the
viewing angle.
12
Connecting the Mon i to r
Cable Connections In Back of Monitor and Comput er:
1. Power
2. DVI
3. Analog (D-Sub 15-Pin VGA cable)
4. HDMI
5.
Earphone
To protect equipment, always turn off the PC and LC D monitor before connecting.
1 Connect the po wer cable to the AC port on the bac k of the monitor.
2 Connect one end of the 15-pin D-Sub ca bl e to the back of the m onitor and connect the other en d to the
computer's D-S ub por t.
3 Optional –(Requires a video card with DVI por t) - Connect one end of the DVI cable to the back of the monitor
and connect the other end to the com puter’s DVI port.
4 Optional –(Requires a video card with HDMI por t) - Connect one end of the HDMI c abl e to the back of the
monitor and connect the other end to the comput er’s HDMI por t.
5 Turn on your monitor and computer.
If your monitor di s plays an image, ins tallation is complete. If it does not display an image, please refer
Troubleshooting.
13
Wall Mounting
Preparing to Install An Optional Wall Mounting Arm.
This monitor c an be attached to a wall mounting arm you purc hase separately. Disconnect power before this
procedure. Follow these steps:
1 Remove the bas e.
2 Follow the manufacturer's ins tructions to as semble the wall mounting arm.
3 Place the wall mounting arm ont o the back of the monitor. Line up the holes of t he arm with the holes in the
back of the monitor.
4 Insert the 4 screws into the hol es and tighten.
5 Reconnect the cables. Refer to the user's m anual that came with the optional wall mounting arm for
instructio ns on attaching it to the wall.
Noted : VESA mounting screw holes are not available for all models, please check with th e dealer or official
department of AOC.
14
Adjusting
Setting Optimal Resolu ti o n
Windows V ista
For Windows Vista:
1 Click START.
2 Click CONTROL PANEL.
3 Click Appear ance and Personalization.
4 Click Personalization
15
5 Click Display Settings.
6 Set the resolution SLIDE-BAR to Optimal preset resolution
16
Windows XP
For Windows XP:
1 Click START.
2 Click SETTINGS.
3 Click CONTROL PANEL.
4 Click Appear ance and Themes.
5 Double click DISPLAY.
17
6 Click SETTINGS.
7 Set the resolution SLIDE-BAR to Optimal preset resolution
Windows ME/2000
For Windows ME/2000:
1 Click START.
2 Click SETTINGS.
3 Click CONTROL PANEL.
4 Double click DISPLAY.
5 Click SETTINGS.
6 Set the resolution SLIDE-BAR to Optimal preset resolution
18
Windows 8
For Windows 8:
1. Right click and click All apps at the bottom-right of the s creen.
2. Set the “View by” to “Category”.
3. Click Appear ance and Personalization .
19
4. Click DISPLAY.
5. Set the resolution SLIDE-BAR to Optimal preset resolut i on.
20
Hotkeys
1 Source/Auto/Exit
2 Clear vision /<
3 4:3 or wide/ Volume / >
4 Menu/Enter
5 Power
Power
Press the Power button to tur n on/off the monitor.
Menu/Enter
Press to displ ay the OSD or conf i r m the select ion.
4:3 or wide i mage ratio / >
When there is no OSD, press hotkey continuously to change 4: 3 or wide image ratio. (If the product screen size is
4:3 or input signal resolution is wide format, the hot key is di sable to adjust. ). (VGA/DVI)
Volume / >
When there is no OSD, press Volum e adjust volume. (HDMI)
Source /Auto / Exit
When the OSD is closed, press Auto/Sourc e/Exit button con tinuously about 2 second to do auto configure (only for
the models with dual or more inputs). When the OSD is closed, pr es s Auto/Source/Exit button will be Source hot
key function (Only for the models with dual or more inputs).
21
Clear Vision
1. When there is no OSD, Press the “<” button to activate Clear Vision.
2. Use the “<” or “>” buttons to select between weak, medium , strong, or off setti ngs . Default setting i s always
“off”.
3. Press and hold “<” button f or 5 seconds to activate the Clear Vision Demo, and a message of “Clear Vision
Demo: on” will be display on the screen for a duration of 5 seconds. Press Menu or Exit button, the message
will disappe ar. Press and hold “<” button for 5 seconds again, Clear Vision Demo will be off.
Clear Vision function provides the best image viewing experienc e by converting low resolution and blurry images
into clear and vivid images.
22
OSD Setting
Basic and sim ple instruction on the control keys.
1) Press the -button to activate the OSD window.
2) Press < or > to navigate through the functions. Once the desired funct ion is highlighted, press t he -button
to activate it . press < or > to navigate through the sub-menu functions. Once the desired function is highlighted,
press -button to activate it.
3) Press < or > to change the settings of the selected f unc tion. Press to exit. If you want to adjus t any other
function, rep eat steps 2-3.
4) OSD Lock Function: To lock t he OSD, press and hold the button while the moni tor is off and then press
button to turn the monitor on. To un-lock the OSD - press and ho ld the button while the monitor is off
and then press button to turn the monitor on.
Notes:
1) If the product has only one si gnal input, the item of "Input Sel ec t" is disable to adjust.
2) If the product screen size is 4: 3 or input signal res olution is wide for mat, the item of "Image Ratio" is disable to
adjust.
3) One of Clear vision, DCR, Color Boost, and Picture Boost funct i ons is activated; the other three functions are
turned off accordin gly.
23
Luminance
1. Press (Menu) to display menu.
2. Press < or > to select (Luminance), and press to enter.
3. Press < or > to select submenu, and press to enter.
24
4. Press < or > to adjust.
5. Press to exit.
Brightness 0-100 Bac klight Adjustment
Contrast 0-100 Cont rast from Digital-register.
Eco mode
Standard Standard Mode
Text Text Mode
Internet Internet Mode
Game Game Mode
Movie Movie Mode
Sports Sports Mode
Gamma
Gamma1 Adjust to Gamma1
Gamma2 Adjust to Gamma 2
Gamma3 Adjust to Gamma 3
DCR Off Disable dynamic contras t ratio
On Enable dynamic contrast ratio
25
Image Setup
1. Press (Menu) to display menu.
2. Press < or > to select (Image Setup), and press to enter.
3. Press < or > to select submenu, and press to enter.
26
4. Press < or > to adjust.
5. Press to exit.
Clock 0-100 Adjust picture Clock to reduce Vertical-Line noise.
Phase 0-100 Adjust Picture Phase to reduce Horizontal-Line no i s e
Sharpness 0-100 Adjust pic ture sharpness
H.Position 0-100 Adjust the horiz ontal position of the picture.
V.Position 0-100 Adjust the vertic al position of the pi c ture.
27
Color Setup
1. Press (Menu) to display menu.
2. Press < or > to select (Color S etup), and press to enter.
3. Press < or > to select submenu, and press to enter.
28
4. Press < or > to adjust.
5. Press to exit.
Color Temp.
Warm Recall Warm Color Temperature from EEPROM.
Normal Recall Normal Color T em perature from EE PROM.
Cool Recall Cool Color Temper ature from EEP ROM.
sRGB Recall SRGB Color Temperature from EEPROM.
User
Red Red Gain from Digital-register
Green Green G ai n Digital-register.
Blue Blue Gai n from Digital-register
DCB Mode
Full Enhance on or off Disable or En able Full Enhance Mode
Nature Skin on or of f Disable or Enable Nature Skin Mode
Green Field on or off Disable or Enable Green Fi eld Mode
Sky-blue on or off Disable or Enable Sky-b l ue Mode
AutoDetect on or off Disable or Enable AutoDet ect Mode
DCB Demo On or off Disable or Enable D emo
29
Picture Boost
1. Press (Menu) to display menu.
2. Press < or > to select (Pic ture Boost), and press to enter.
3. Press < or > to select submenu, and press to enter.
30
4. Press < or > to adjust.
5. Press to exit.
Frame Size 14-100 Adjust Frame Size
Brightness 0-100 Adjust Frame Brightness
Contrast 0-100 Adjust Frame Contr ast
H. position 0-100 Adjust Frame horizontal Posit ion
V.position 0-100 Adjust Frame vertical Position
Bright Frame on or off Disab le or Enable Bri ght Frame
31
OSD Setup
1. Press (Menu) to display menu.
2. Press < or > to select (OSD Setup), and press to enter.
3. Press < or > to select submenu, and press to enter.
32
4. Press < or > to adjust.
5. Press to exit.
H.Position 0-100 Adjust the horiz ontal position of OSD
V.Position 0-100 Adjust the vertic al position of OSD
Timeout 5-120 Adjust t he OSD Timeout
Transparence 0-100 Adjust t he transparence of OSD
Language Select the OSD language
Break Remind er on or off Break reminder if the user continuous ly work for more
than 1hrs
33
Extra
1. Press (Menu) to display menu.
2. Press < or > to select (Extra), and press to ent er.
3. Press < or > to select submenu, and press to enter.
34
4. Press < or > to adjust.
5. Press to exit.
Input Select Auto / D-SUB / DVI / HDMI Select Input Signal Source
Auto Config yes or no Auto adjust the pict ur e to default
Off timer 0-24hrs Select DC off time
Image Ratio wide or 4:3 Selec t wide or 4:3 f or mat for display
DDC-CI yes or no Turn ON/OFF DDC-CI Support
Reset Yes or no Res et the menu to default
Information Show the information of the m ai n image and
sub-image source
35
Exit
1. Press (Menu) to display menu.
2. Press < or > to select (Exit), and press to enter.
3. Press to exit.
Exit Exit the main OSD
36
LED Indicator
Status LED Color
Full Power Mode Green
Active-off Mode Orange
37
Driver
Monitor Driver
Windows 8
1. Start Windows® 8
2. Right click and click All apps at the bottom-right of the screen.
3. Click on the “Control panel” icon
4. Set the “View by” to “Large icon s” or “Small icons”.
38
5. Click on the “Display” icon.
6. Click on the “ Change display settings” button.
7. Click the “Advanced Settings” button.
39
8. Click the “Monitor” tab and then click the “Properties” button.
9. Click the “Driver” tab.
10. Open the “Update Driver Software-Generic PnP Monitor” window by cl icking on “Update Driver... “ and
then click the " Browse my computer for d river software" button.
40
11. Select "Let me pick from a list of device drivers on my computer".
12. Click the “H ave Disk” butto n. Click on the “Browse” button and navigate t o the following direc tory:
X:\Driver\module name (where X is the drive lett er designator f or the CD-ROM dr ive).
13. Select t he "xxx.inf" file and cl ick the “Open” button. Cl ick the “OK” button.
14. Select your monitor model and click the “Next” but ton. The files will be co pied from the CD to your hard disk
drive.
15. Close all open windows and remove the CD.
16. Restart the system. The system will automaticall y select the maximum refresh rate and corresponding Color
Matching Profiles.
41
Windows 7
1.Start Windows® 7
2.Click on the 'Start' button and then c lick on 'Control Panel'.
3. Click on the 'Display' icon.
42
4.Ckick on the “Change display settings” button.
5.Click the “Advanced Settings” button.
6.Click the “Monitor” tab and then click the “Properties” button.
43
7.Click the “Driver” tab.
8. Open the "Updat e D river Software-Generic PnP Monitor" window by clicking on “Update Dri ver... “and then
click the "Browse my computer f or driver softw are" button.
9. Select "Let me pick from a list of device drivers on my computer".
44
10. Click the “ Ha ve Disk” button. Click on the “Browse” button and navigat e to the following directory:
X:\Driver\module name (where X is the drive l etter designat or for the CD-ROM drive).
11. Select the "xxx.inf" file and click the “Open” button. Click the “OK” button.
12. Select yo ur monitor model and click the “Next” button. The files will be copied from the CD to your hard disk
drive.
13. Close all open windows and remove the CD.
14. Restart the system. T he system will automatically select the maximum refresh rate and cor responding Color
Matching Profiles.
45
Windows V ista
1. Click "Start " and "Control Panel". Then, doubl e-c l ick on "Appear ance and Personali zation".
2. Click "Personalization" and then "Display Settings".
3. Click "Adv anced Settings...".
46
4. Click "Properties" in the "Monitor" tab. If the "Properties" button is deactivated, it means the configuration for your
monitor is com pl eted. The monitor can be used as is.
If the message "Windows needs ..." is display ed, as shown in the figure below, click "Continue".
5. Click "Update Driv er..." in the "Driver" tab.
6. Check the "Browse my computer for driver software" checkbox and click "Let me pick from a list of device drivers
on my computer ".
7. Click on the 'Have disk...' button, then cli c k on the 'Browse...' button and then select the appropriate dr ive
F:\Driver (CD-ROM Drive).
8. Select your monitor model and click on the ' N ext' button.
9. Click "Close" → "Close" → "OK" → "OK" on the followin g screens displayed in sequence.
47
Windows XP
1. Start Windows® XP
2. Click on the 'Start' button and then click o n 'Control Panel'.
3. Select and cl ick on the category ‘Appearan ce and Themes’
4. Click on the 'Display' Item.
48
5. Select the 'Settings' tab then clic k on the 'Advanced' button.
6. Select 'Monitor' tab
- If the 'Propert ies' button is inactive, it means your monitor is properly conf i gured. Please stop installation.
- If the 'Propert ies' button is active, click on 'Properties' button.
Please follow the steps below.
7. Click on the 'Driver' tab and then click on 'Update Driver...' button.
49
8. Select the 'Install from a list or specific location [advanced]' radio button and then clic k on the 'Next' button.
9. Select the 'D on't Search. I will c hoose the driver to install' radio button. Then click on the ' Next' button.
10. Click on the 'Have disk...' button, then click on the 'Browse...' button and then select the appropriate drive F:
(CD-ROM Drive).
11. Click on the 'Open' button, then click the 'OK' button.
12. Select your monitor model and click on the 'Next' button.
- If you can see the 'has not passed Windows® Logo testing to verify its compatibility with Windows® XP' message,
please click o n the 'Continue Anyway' but ton.
13. Click on the 'Finish' button then the 'Clo s e' button.
14. Click on the 'OK' button and then the 'OK' but ton again to close the Display Proper ties dialog box.
50
Windows 2000
1. Start Windows® 2000
2. Click on the ' Start' button, point to 'Set tings', and then click on 'Control Panel'.
3. Double clic k on the 'Display' Icon.
4. Select the 'Settings' tab then clic k on 'Advanced...'.
5. Select 'Monitor'
- If t he 'Properties' button is inactive, i t means your moni tor is properly configured. Please stop installation.
- If t he 'Properties' button is active. Click on 'Properties' button. Pl eas e follow the steps given below.
6. Click on 'Driver' and then clic k on 'Update Driver...' then click on the 'Next' butt on.
7. Select 'Display a list of the known drivers for this devic e s o that I can choose a s pec i fic driver', then click on
'Next' and then click on 'Have dis k...'.
8. Click on the 'Browse...' button then select the appropriate drive F: ( CD -ROM Drive).
9. Click on the 'Open' button, then click on the 'OK' button.
10. Select your monitor model and click on the ' N ext' button.
11. Click on the 'Finish' button then the 'Cl os e' button.
If you can see the 'Digital Signature Not Found' window, click on t he 'Yes' button.
Windows ME
1. Start Windows® Me
2. Click on the 'Start' button, point to 'S ettings', and then cli c k on 'Control P anel'.
3. Double clic k on the 'Display' Icon.
4. Select the 'Settings' tab then clic k on 'Advanced...'.
5. Select the 'Monitor' butt on, then click o n 'Change... ' button.
6. Select 'Specify the location of t he driver(Advanced)' and click on the 'Next' button.
7. Select 'Display a list of al l the drivers in a specific location, so you can choose the driver you want', then click
on 'Next' and then click on 'Have Disk...'.
8. Click on the 'Browse...' button, select the appropriate dr i v e F: ( CD-RO M Drive) then click on the 'OK' button.
9. Click on the 'OK' button, s el ect your monitor model and click on the 'Next' button.
10. Click on 'Finish' button then the 'Close' button.
51
i-Menu
Welcome to “i-Menu” software b y AOC. i-Menu m ak es it easy to adjust your monitor display setting by using on
screen menus instead of the OSD button on the monit or. To com plete installation, pl ease follow the installation
guide.
52
e-Saver
Welcome to us e AOC e-Saver monit or power management software! The AOC e-Saver feat ures Smart Shut down
functions for your monitors, allows your monitor to timely shutdown when PC unit is at any status (On, Off, Sleep or
Screen Saver) ; the actual shutdown time depends on your preferences (see example below).
Please click on "driver/e-Saver/setup.exe" to start ins talling the e-Saver software, follow the install wizard to
complete software installation.
Under each of the four PC status, you may choose fr om the pull-down menu the desired time (in minutes) for your
monitor to aut omatically s hutdown. The example above illustrated:
1) The monitor will never shutdown when the PC is powered on.
2) The monitor will automatic al ly shutdown 5 minutes after the PC is powered off.
3) The monitor will automatic al ly shutdown 1 0 m i nutes after the P C is in sleep/stand-by mode.
4) The monitor will automatic al ly shutdown 2 0 m i nutes after the s creen saver appears .
You can click “RESET” to set the e-Saver to its default settings like below.
53
Screen+
Welcome to "Screen+" software by AOC, Screen+ software is a desktop screen sp li tting tool, it s pl its the desktop
into different panes, each pane dis pl ays a different window. You only need to dr ag the window to a corresponding
pane, when you want to access it. It supports multiple monit or display to make your task easier. Please follow the
installation software to i ns tall it.
54
Troubleshoot
Problem & Quest ion Possible Solutions
Power LED Is Not ON Make sure the power button is ON and the Power Cord is properly connected
to a grounded power outlet and to t he monitor.
No images on th e scr een
Is the power co r d connected properly?
Check the power cord connect ion and power supply.
Is the cable connected correc tly?
(Connected us ing the D-sub cable)
Check the DB-15 cab l e c onnection.
(Connected us ing the DVI cable)
Check the DVI c able connection.
* DVI input is not available on ev ery model.
(Connected using the HDMI cable)
Check the HDM I cable connect ion.
* HDMI input is not available on ev ery model.
If the power is on, rebo ot the computer to see the initial screen (the logi n
screen), which can be seen.
If the initial screen (the login screen) appears, boot the c omputer in the
applicable mode (the safe mode for Windows ME/XP/2000) and then change
the frequency of the video card.
(Refer to the Setting the Optim al Resolution)
If the initial screen (the login screen) does not appear, contact the Service
Center or your dealer.
Can you see "Input Not Supported" on the screen?
You can see this mes sage when the sig nal from the vide o c ard exceeds the
maximum resolution and freq uency that the monitor can handle properly.
Adjust the maximum resolution and frequency that the monitor can handle
properly.
Make sure the AOC Monitor Drivers are ins tall ed.
Picture Is F uzzy & Has
Ghosting Shadowing Problem
Adjust the Contrast and Brightness Controls.
Press to auto a dj us t.
Make sure you are not using an ext ension cable or switch box. We
recommend plugging the monitor directly to the video card out put connector
on the back .
Picture Bou nces, Flickers Or
Wave Pattern Appears In The
Picture
Move electric al devices that may cause electrical interf er ence as far a way
from the monitor as possible.
Use the maximum refresh rate your monitor is capable of at the resolution
your are using.
Monitor Is Stuck In Active
Off-Mode"
The Computer Power Switch shou l d be in the ON posit ion.
The Computer Video Card s hould be snugly fitted in its slot.
Make sure the moni tor's video cable is proper ly connected to the computer.
Inspect the monitor's video cable and make s ur e no pin is bent.
Make sure you r computer is operational by hit ting the CAPS LOCK key on
the keyboard while observin g the CAPS LOCK LED . The LED should either
turn ON or OFF after hitting the CAPS LOCK key.
Missing on e of t he primary
colors (RED, GREEN, or
BLUE)
Inspect the monitor's video c able and make sur e that no pin is damaged.
Make sure the moni tor's video cable is proper ly connected to the computer.
Screen image is not centered
or sized properly Adjust H-Positi on and V-Position or press hot-key (AUTO).
Picture has c olor defects
(white does not look white) Adjust RGB color or select desired color temperature.
Horizontal or vertical
disturban ces on the screen
Use Windows 95/98/2000/M E/XP shut-down mode Adjust CLOCK and
FOCUS.
Press to auto-adjust.
55
Specification
General Specification
Panel
Model name E2727SHE
Driving system TFT Color LCD
Viewable Image Size 68.6 cm diagonal
Pixel pitch 0.311 mm(H) x 0.311 mm(V)
Video R, G, B Analog lnterface, DVI & HDMI Digital lnterface
Separate Sync. H/V TTL
Display Color 16.7M C olors
Pixel clock 170 MHz
Resolution
Horizontal scan range 30 kHz - 83 k Hz
Horizontal scan Size(Maximum) 597.6 mm
Vertical scan range 50 Hz - 76 Hz
Vertical scan Size(Maximum) 336.15 mm
Optimal pres et resolution 1920 x 1080 (60 Hz)
Plug & Play VESA DDC2B/CI
Input Connector D-Sub 15pin, DVI 24pin, HDMI 19pin
Input Video Signal Analog: 0.7Vp-p(standard), 75 OHM, Positive,
DVI-D & HDMI Digital Interface (TMDS)
Power Source 100-240V~, 50/60Hz
Power Consum ption Active 32 W (typical)
Standby < 0.5 W
Off timer 0~24 hrs
Physical
Characteristics
Connector Type 15-pin D-Sub , 24-pin DVI-D, 19-pin HDMI
Signal Cable T ype Detachable
Dimensions & Weight
Height (with base) 455.1 mm
Width 646.9 mm
Depth 238 mm
Weight (monitor onl y) 5.4 kg
Environmental
Temperature Operating 0°C to 40°C
Non-Operating -20°C to 60°C
Humidity Operating 10% to 90% (non-condensing)
Non-Operating 5% to 90% (non-condensing)
Altitude Operating 0~ 2000m (0~ 6560 ft )
Non-Operating 0~ 12192m (0~ 40000 ft )
56
Preset Display Modes
STANDARD RESOLUTION HORIZONTAL
FREQUENCY(kHZ)
VERTICAL
FREQUENCY(Hz)
VGA
640×480@60Hz 31.469 59.940
640×480@72Hz 37.861 72.809
640×480@75Hz 37.500 75.000
SVGA
800×600@56Hz 35.156 56.250
800×600@60Hz 37.879 60.317
800×600@72Hz 48.077 72.188
800×600@75Hz 46.875 75.000
XGA
1024×768@60Hz 48.363 60.004
1024×768@70Hz 56.476 70.069
1024×768@75Hz 60.023 75.029
*** 1080×720@60Hz 45.000 60.000
SXGA 1280×1024@60Hz 63.981 60.020
1280×1024@75Hz 79.976 75.025
WXGA
1360x768@60Hz 47.712 60.015
1360x768@60Hz 48.000 60.000
1360x768@60Hz 47.712 59.790
WXGA+ 1440×900@60Hz 55.935 59.876
1440×900@60Hz 55.469 59.901
WSXGA 1600x900@60Hz 60.000 60.000
WSXGA+ 1680×1050@60Hz 65.290 59.950
1680×1050@60Hz 64.674 59.883
FHD 1920×1080@60Hz 67.500 60.000
*** 1280x960@60Hz 60.000 60.000
IBM-MODE
DOS 720×400@70Hz 31.469 70.087
MAC MODE
VGA 640×480@67Hz 35.000 66.667
SVGA 832×624@75Hz 49.725 74.551
XGA 1024×768@75Hz 60.241 74.927
HDMI timing
FORMAT RESOLUTION VERTICAL FREQUENCY
480p 640x480 60Hz
480p 720x480 60Hz
576p 720x576 50Hz
720p 1280x720 50Hz,60Hz
1080i 1920x1080 50Hz,60Hz
1080p 1920x1080 50Hz,60Hz
57
Pin Assignment s
15-Pin Color Display Signal Cable
Pin NO.
Signal Name
1 Video-Red
2
Video-Green
3
Video-Blue
4 N.C.
5
Detect Cable
6 GND-R
7
GND-G
8
GND-B
9 +5V
10
Ground
11 N.C.
12
DDC-Serial data
13
H-sync
14 V-sync
15
DDC-Serial clock
24-Pin Color Display Signal Cable
Pin No.
Signal Name
Pin No.
Signal Name
Pin No.
Signal Name
1. TMDS Data 2- 9. TMDS Data 1- 17. TMDS D ata 0-
2. TMDS Data 2+ 10. TMDS Data 1+ 18. TMDS Data 0+
3. TMDS Data 2/4 Shield 11. TMDS Data 1/3 Shield 19. TMDS Data 0/5 Shield
4. TMDS Data 4- / N.C. 12. TMDS Data 3- / N.C. 20. TMDS Data 5- / N.C.
5. TMDS Data 4+ / N.C. 13. TMDS Data 3+ / N.C. 21. TMDS Data 5+ / N.C.
6. DDC Clock 14. +5V Power 22. TMDS Clock Shield
7. DDC Data 15. Ground（f or +5V） 23. TMDS Clock +
8. N.C. 16. Hot Plug Detect 24. TMDS Clock -
58
19-Pin Color Display Signal Cable
Pin No. Sign al N ame Pin No. S i gnal Name Pin No. Signal Name
1 TMDS Data 2+ 9 TMDS Data 0- 17 DDC/CEC Ground
2 TMDS Data 2 Shield 10 TMDS Clock + 18 +5V Power
3 TMDS Data 2- 11 TMDS Clock Shield 19 Hot Plug Detect
4 TMDS Data 1+ 12 TMDS Clock -
5 TMDS Data 1Shield 13 CEC
6 TMDS Data 1- 14 Reserved (N .C. on device)
7 TMDS Data 0+ 15 SCL
8 TMDS Data 0 Shield 16 SDA
59
Plug and Play
Plug & Play DDC2B Feature
This monitor is equipped with V ESA DDC2B capabilities according to the VESA DDC STANDARD. It allows the
monitor to inform the host system of its identity and, depending on th e level of DDC used, c ommunicate addit ional
information about its display capabilit ies.
The DDC2B is a bi-directional data channel based on the I2C protocol. The host can request EDID information over
the DDC2B ch annel.
60
Regulation
FCC Notice
FCC Class B Radio Frequency Interference Statement WARNING: (FOR F CC CE RTIFIED MODELS)
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rul es . These limits are designed t o provide reasonable protection against harm ful interf er ence
in a residenti al installation. This equi pm ent generates, uses and can radi ate radio frequency energy, and if not
installed and used in accordance with the instr uc tions, may cause harmful inter ference to radi o c ommunications.
However, there is no guarantee that interf erence will not occur in a particular ins tallation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the equipm ent off
and on, the user is encouraged to try to correct the interference by one or more of t he following measures:
Reorient or relocate the receiving antenna.
Increase the s eparat i on between the equipment and receiver.
Connect the eq uipment into an outl et on a circuit different from that to which the receiver is connect ed.
Consult the de al er or an experienced radio/TV technician for help.
NOTICE :
The changes or modifications not expressly approved by the party responsible for compliance could void the user's
authorit y to o perate the equipment.
Shielded inter face cables a nd AC power cord, if any, must be used in or der to comply with the emission limits.
The manufact urer is not respo ns i ble for any radio or TV interference caus ed by unauthorized modificat i on to this
equipment. It is the responsib i lities of the user to correct suc h i nterference. It is the responsibility of the user to
correct such interference.
61
WEEE Declaration
Disposal of Waste Equipment by Users in Private Household in t he European Union.
This symbol on the product or on i ts packagin g i ndicates that this product must not be disposed of with your ot her
household waste.Instead, it is your responsibility to d i s pose of your waste equipment by handing it over to a
designated collection point for the recycling of waste e l ec trical and el ectronic equipment.The separate collec tion
and recyclin g of your waste equi pment at the time of disposal will help to conserve natural resources and ensure
that it is recycled in a manner that protects human health and the environment. For m ore information a bout where
you can drop off your wast e equipment for recycling, please contact your lo c al c i ty office, your household waste
disposal service or the shop wh ere you purchase d the product .
WEEE Declaration for India
This symbol on the product or on i ts packagin g i ndicates that this product must not be disposed of with your ot her
household waste. Instead it is your responsibility to dis pose of your waste e quipment by handi ng it over to a
designated collection point for the recycling of waste e l ec trical and el ectronic equipment. The separate collection
and recyclin g of your waste equi pment at the time of disposal will help to conserve natural resources and ensure
that it is recycled in a manner that protects human health and the environment.
For more information about where you can drop off your wast e equipment for r ecycling in India please visit the
below web link.
www.aocindia.com/ewaste.php.
62
EPA Energy Star
ENERGY STAR® is a U.S. registered mark. As an ENERGY STAR® Partner, AOC International (Europe) BV and
Envision Peripherals, Inc. have determined that this product meets the ENERG Y STAR® guidelines for energ y
efficiency.
63
Service
Warranty S tatement for Europe
LIMITED THREE-YEAR WA RRANTY*
For AOC LCD Monitors so l d within Europe, AOC International (Europe) B.V. warrants this product to be free from
defects in material and workmanship for a period of Three (3) years after the original date of consumer purchase.
During this period, AOC International (E urope) B.V. will, at i ts option, either repair the defec tive product wit h new or
rebuilt parts, or replace it with a new or rebui lt product at no charge except as *stated below. In the absent of the
proof of purchase, the warranty will start 3 months after the date of manufa cturing indicated on the produc t.
If the product appears to be defective, please contact your local dealer or refer to t he service and support section
onwww.aoc-europe.comfor the warranty instructions in your country. The freight cost for the warranty is pre-paid by
AOC for the delivery and return.Please ensure you provide a dated proof of purchase along with the product and
deliver to the AOC Certified or Authorized Service Center under the following condition:
• Make sure the LCD M onitor is packed in a proper carton box (A OC prefers the or i ginal carton box to
protects your monit or well enough dur ing transport).
• Put the RMA number on the address label
• Put the RMA number on the shipping cart on
AOC International (Europe) B.V. will pay the return shipping charges within one of the countries specified within this
warranty statement. AOC International (Europe) B.V. is not responsible for any costs associated with the
transportation of product acro ss internation al borders. This includes the internati onal border within the European
Union. If t he LC D Monitor is not available for col lection when the cur rier attends , you will be charged a collecti on
fee.
* This limited warranty does not cover any losses or damages t hat occur as a re sult of:
• Damages during transport due to improper packagi ng
• Improper installation or maintenance other then in accordance with AOC’s user manual
• Misuse
• Neglect
• Any cause other than ordinary commercial or industrial application
• Adjustment by non-authorized source
• Repair, modification, or installation of options or parts by anyone other than an AOC Certified or
Authorized ServiceCenter
• Improper environments like humidity, water damage and dusts
• Damaged by violence, earthquake and terrorist attacks
• Excessive or inadequate heating or air condi tioning or elec trical powers failures, surges, or other
irregularities
This limited warranty does n ot cover any of the product firmwar e or hardware that you or any third party have
modified or altered; you bear the sole responsibility and lia bil ity for any such m odi fications or alteration.
64
All AOC LCD Monitors are produced according to the ISO 9241-307 Class 1 pi xel policy standards.
If your warranty has expired, you still have access to all available service options, but you will be responsible for the
cost of servic e, including parts, labor, shipping (if any) and applicable taxes. AOC Certified or Authorized Service
Center will provide you with an estimate of s er vice costs before rec ei ving your auth orization to perform service.
ALL EXPRESS AND IMPLIED WARRANTIES FOR THIS PRODUCT (INCLUDING THE WARRANTIES OF
MERCHANTABILITY AND FITNESS FO R A PARTICULAR PURPOSE) ARE LIMITED IN DURATION TO A
PERIOD OF THREE (3) YEARS FOR PARTS AND LABOR FROM THE ORIGINAL DATE OF CONSUMER
PURCHASE. NO WARRANTIES (EITHER EXPRESSED OR IMPLIED) APPLY AFTER THIS PERIOD. AOC
INTERNATIONAL (EUROPE) B.V. OBLIGATIONS AND YOUR REMEDIES HEREUNDER ARE SOLELY AND
EXCULSIVELY AS STATED HERE. AOC INTERNATI O NAL (EUROPE) B.V. LIABILITY, WHETHER BASED ON
CONTRACT, TORT, WARRANTY, STRICT LIABILITY, OR OTHER THEORY, SHALL NOT EXCEED THE PRICE
OF THE INDIVIDUAL UNIT WHOSE DEFECT OR DAMAGE IS THE BASIS OF THE CLAIM. IN NO EVENT
SHALL AO C INTERNATIONAL (EUROPE) B.V. BE LIABLE FOR ANY LOSS OF PROFITS, LOSS OF USE OR
FACILITIES OR EQUIPMENT, OR OTHER INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGE. SOME
STATES DO NOT ALLO W THE EXCLUSION OR LIMITATION OF INCIDENTA L OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. ALTHOUGH THIS LIMITED WARRANTY
GIVES YOU SPECIFIC LEGAL RIGHT S, YOU MAY HAVE OTHER RIGHTS, WHICH MAY VARY FROM
COUNTRY TO COUNTRY. THIS LIMITED WARRANTY IS ONLY VALID FOR PRODUCTS PURCHASED IN THE
MEMBER COUNTRI E S OF THE EUROPEAN UNION.
Information in this document is subject to change without notice.For more information, please visit :
http://www.aoc-europe.com
65
Warranty S tatement for Middle East and Africa (MEA)
And
The Comm onwealth of Independent States (CIS)
LIMITED ONE to THREE YEARS WA RRANTY*
For AOC LCD Monitors sol d within the Middle East and Africa (MEA) and the Commonwealth of Indepen dent
States (CIS), AOC International (Europe) B.V. warrants this product t o be free from defects in material and
workmanship for a period of One (1) to Three (3) years from the m anufacture date d epending on sale c ountry.
During this period, AOC Internation al ( Europe) B.V. offers a Carry-In (return t o Service Center)Warranty Support at
an AOC’s Authorized Service Center or Dealer andat i ts option, either repair the defec tive product with new or
rebuilt parts, or replace it with a new or rebui lt product at no charge except as *stated below. As a Standard
Policy, the warranty will be calculated from the manufacture date identi fied from t he product ID s er i al number, but
the total warrant y will be Fifteen (15) months to Thirty Nine (39) months from MFD (manufacture date) depending
on sale country. Warranty will be consid ered for exceptional cases that ar e out of warranty as per the product ID
serial number and for such exceptional cases; Original Invoice/ Proof Of Purchase Receipt is mandatory.
If the product appears to be defective, please contact your AOC authorized dealer or refer to the service and
support sect i on on AOC’s website for the warranty instructions in your country:
• Egypt: http://aocmonitorap.com/egypt_eng
• CIS Central Asia: http://aocmonitorap.com/ciscentral
• Middle East: http://aocmonitorap.com/middleeast
• South Africa: http://aocmonitorap.com/southafrica
• Saudi Arabia: http://aocmonitorap.com/saudiarabia
Please ensure you provide a dated proof of purchase along with t he pr oduct and deliver to the AOC Authorized
Service Center or Dealer under the following condition:
• Make sure the LCD M onitor is packed in a proper carton box (AOC prefers the original carton box to
protects your monit or well enough dur ing transport).
• Put the RMA number on the address label
• Put the RMA number on the shipping carton
* This limit ed warranty does n ot cover any losses o r damages that occur as a result of:
• Damages during transport due to improper packagi ng
• Improper installation or maintenanceother the n i n ac cordance with AOC’s user manual
• Misuse
• Neglect
• Any cause other than ordinary commercial or industrial application
66
• Adjustment by non-authorized source
• Repair, modification, or installation of options or parts by anyone other than an AOC Certified or
Authorized Service Center
• Improper environments like humidity, water damage and dusts
• Damaged by violence, earthquakes and terr or i s t attacks
• Excessive or inadequate heating or air condit i oning or electrical powers failures, surges, or other
irregularities
This limited warranty does n ot cover any of the product firmwar e or hardware that you or any third party have
modified or altered; you bear the sole responsibility and li ability for any such modificati ons or alteratio n.
All AOC LCD Monitors are produced according to the ISO 9241-307 Class 1 pi xel policy standards.
If your warranty has expired, you still have access to all available service options, but you will be responsible for the
cost of servic e, including parts, labor, shipping (if any) and applicable taxes. AOC Certified, Authorized Service
Centeror dealerwill provide you with an estimate of service costs before receiving your author i zation to perf orm
service.
ALL EXPRESS AND IMPLIED WARRANTIES FOR THIS PRODUCT (INCLUDING THE WARRANTIES OF
MERCHANTABILITY AND FITNESS FO R A PARTICULAR PURPOSE) ARE LIMITED IN DURATION TO A
PERIOD OF ONE (1) to THREE (3) YEARS FOR PARTS AND LABOR FROM THE ORIGINAL DATE OF
CONSUMER PURCHASE. NO WARRANTIES (EITHER EXPRESSED OR IMPLIED) APPLY AFTER THIS
PERIOD. AOC INTERNATIONAL (EUROPE) B.V. OB LI GATIONS AND YOUR REMEDIES HEREUNDER ARE
SOLELY AND EXCULSIVELY AS STATED HERE. AOC INTERNATIONAL (EUROPE) B.V. LIABILITY, WHETHER
BASED ON CONTRACT, TORT, WARRANTY, STRICT LIABILITY, OR OTHER THEORY, SHA LL NOT EXCEED
THE PRICE OF THE INDIVIDUAL UNIT WHOSE DEFECT OR DAMAGE IS THE BASIS OF THE CLAIM. IN NO
EVENT SHALL AOC IN TERNATIONAL (EUROPE) B.V. BE LIABLE FOR ANY LOSS OF PROFITS, LOSS OF USE
OR FACILITIES OR EQUIPMENT, OR OTHER INDIRECT, INCIDENTAL, OR CO NS E QUENTIAL DAMAGE.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIM ITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. ALTHOUGH THIS LIMITED WARRANTY
GIVES YOU SPECIFIC LEGAL RIGHT S, YOU MAY HAVE OTHER RIGHTS, WHICH MAY VARY FROM
COUNTRY TO COUNTRY. THIS LIMITED WARRANTY IS ONLY VALID FOR PRODUCTS PURCHASED IN THE
MEMBER COUNTRI E S OF THE EUROPEAN UNION.
Information in this document is subject to ch ange without notice. For more i nformation, please
visit:http://www.aocmonitorap.com
67
AOC International (Europe) B.V.
Prins Bernhardplein 200 / 6th floor, Amsterdam, The Netherlands
Tel: +31 (0)20 504 6962 • Fax: +31 (0)20 5046933
AOC PIXEL POLI CY
ISO 9241-307 CLASS 1
July 25th, 2013
AOC strives to deliver the highest quality products. We use some of the industry’s most advanced manufacturing
processes an d practice strin gent quality control. However, pixel or s ub pixel defects on the TFT monitor panels
used in flat panel moni tors are sometim es unavoidable. No manufacturer can guarantee that all panels will be free
from pixel defects, but AOC guarantees that any monitor with an unacceptable number of defects will be repaired or
replaced und er warranty. This Pixel Policy explains the different types of pixel defects an d defines acceptable
defect levels for each type. I n order to qualify for repair or replacement under warra nty, the number of pixel defects
on a TFT monitor panel must exceed these acceptable levels.
Pixels and Sub Pixel Defini ti on
A pixel, or picture elem ent, is composed of three sub pixe l s i n the primary colors of red, green and blue. When all
sub pixels of pixel are lit, t he thr ee c olored sub pixel together app ear as a single whit e pixel. When all are dark, the
three colore d sub pixels toget her appear as a sing le black pixel.
Types of Pixel Defects
Bright Dot Defects: the monitor disp l ays a dark pattern, sub pixels or pixels are always lit or “on”
Black Dot Defe cts: the monitor displays a light pattern, s ub pixels or pixels ar e always dark or “ off”.
ISO 9241-307
Pixel Defect Class
Defect Type 1
Bright Pixel
Defect Type 2
Black Pixel
Defect Type 3
Bright Sub pixel
Defect Type 4
Black Sub pixel
Classe 1 1 1
2
1
0
+
+
+
1
3
5
AOC Internati onal (Europe) B.V.
68
Warranty S tatement for North & South America (excluding
Brazil)
WARRANTY STATEMENT
for AOC Color Monitors
Including th ose Sold within North America as Specified
Envision Peripherals, Inc. warrants this prod uc t to be free from def ec ts in material and workmanship for a per i od of
three (3) years for parts & labor and one (1) year f or C RT Tube or LCD Panel after the original date of consumer
purchase. During this period, EPI ( EPI is the abbr eviation of Envision Peri pherals, Inc. ) will, at its option, either
repair the defective product with new or rebuilt parts, or replace it with a new or rebuilt product at no charge except
as *stated below. The parts or product that are replaced become the pr operty of EPI .
In the USA to obtain service under this limite d warranty, c all EPI for the name of the Authorized Service Center
closest to your area. Deliver t he product frei ght pre-paid, along with the dated proof of purchase, to the EPI
Authorized Service Center. If you cannot deliver the pr oduct in person:
Pack it in its original s hipping container (or equivalent)
Put the RMA number on the address label
Put the RMA number on the shipping carton
Insure it (or assume the risk o f loss/damage dur ing shipment )
Pay all shippi ng charges
EPI is not respons ible for dam age to inbound product that was not properly packaged.
EPI will pay the return shipment charges within one of the countries specified within this warranty statement. E PI is
not responsible for any costs associ ated with the t ransportation of product across international borders. This
includes the i nternationa l borders of the countries within this warranty statements.
In the United States and Canada contact your Dealer or EPI Customer Service, RMA Department at the tol l free
number (888) 662-9888. Or you can re quest an RMA Number online at www.aoc.com/na-warranty.
* This limited warranty does not cover any losses or damages that occur as a result of:
Shipping or improper installation or maintenance
Misuse
Neglect
Any cause other than ordinary commercial or industrial application
Adjustment by non-authorized source
Repair, modification, or installation of options or parts by anyone other than an EPI Authorized Serv i c e Center
Improper environment
Excessive or inadequate heating or air condi tioning or elec trical power failures, surges, or other irregularities
This three-year limited warranty does not cover any of the product's firmware or hardware that you or any third
party have modified or al tered; you bear the sole responsibility and l iability for any such modificat i on or alteration.
69
ALL EXPRESS AND IMPLIED WARRANTIES FOR THIS PRODUCT (INCLUDING THE WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) ARE LIMITED IN DURATION TO A
PERIOD OF THREE (3) YEARS FOR PARTS AND LABOR AND ONE (1) YEAR FOR CRT TUBE OR LCD PANEL
FROM THE ORIGINAL DATE OF CONSUMER PURCHASE. NO WARRANTIES (EITHER EXPRESSED OR
IMPLIED) APPLY AFTER THIS PERIOD. IN THE UNITED STATES OF AMERICA, SOME STATES DO NOT
ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY
NOT APPLY T O YOU.
EPI OBLIGATIONS AND YOUR REMEDIES HEREUNDER ARE SOLELY AND EXCLUSIVELY AS STATED HERE.
EPI’ LIABILITY, WHETHER BASED ON CONT RA CT, TORT. WARRANTY, STRICT LIABILITY, OR OTHER
THEORY, SHALL NOT EXCEED THE PRICE OF THE INDIVIDUAL UNIT WHOSE DEFECT OR DAMAGE IS THE
BASIS OF THE CLAIM. IN NO EVENT SHALL ENVISIO N PERIPHERALS, I NC. BE LIABLE FOR ANY LOSS OF
PROFITS, LOSS OF USE OR FACILIT IES OR EQUIPMENT OR OTHER INDIRECT, INCIDENTAL, OR
CONSEQUENTIAL DAMAGE. IN THE UNITED STATES OF AMERICA, SOME STAT ES DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES. SO THE ABOVE LIMITATION
MA Y NOT APPL Y TO YOU. ALTHOUGH THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS.
YOU MAY HAVE OT HE R RIGHTS WHICH MAY VARY FROM STATE TO STATE.
In the United States of America, thi s l imited warrant y is only valid for P r oducts purchased in t he Continental United
S tates, Alaska, and Hawaii.
Outside the United States of America, this l imited warranty is only valid for Products purchas ed in Canada.
Information in this document is subject to ch ange without notice.
For more details, please visit:
USA: http://us.aoc.com/support/warranty
ARGENTINA: http://ar.aoc.com/support/warranty
BOLIVIA: http://bo.aoc.com/support/warranty
CHILE: http://cl.aoc.com/support/warranty
COLOMBIA: http://co.aoc.com/warranty
COSTA RICA: http://cr.aoc.com/support/warranty
DOMINICAN REPUBLIC: http://do.aoc.com/support/warranty
ECUADOR: http://ec.aoc.com/support/warranty
EL SALVADOR: http://sv.aoc.com/support/warranty
GUATEMALA: http://gt.aoc.com/support/warranty
HONDURAS: http://hn.aoc.com/support/warranty
NICARAGUA: http://ni.aoc.com/support/warranty
PANAMA: http://pa.aoc.com/support/warranty
PARAGUAY: http://py.aoc.com/support/warranty
PERU: http://pe.aoc.com/support/warranty
URUGUAY: http://pe.aoc.com/warranty
VENEZUELA: http://ve.aoc.com/support/warranty
IF COUNTRY NOT LISTED: http://latin.aoc.com/warranty
70
EASE PROGRA ME
Only for AOC branded monitors sold within the continental United States.
All AOC branded monitors are now covered by the EASE Program. If your monitor malfunctions at
any time during the first three months, AOC will provide a replacement monitor within 72 hours after
you are approved for our program. If your monitor qualifies for the EASE program, AOC will pay for
freight both wa ys.
Step 1: Phone our TECH Department at 888.662.9888
Step 2: Fill out and return EASE registration forms by mail or fax.
Step 3: We will issue a Return Authorization Number upon verification into the program.
Step 4: A monitor will be advance shipped to your location.
Step 5: We will issue a UPS C all Tag to pick up the defective unit.
Step 6: Please review the following chart to see your EASE program qualifications.
WARRANTY
PERIOD COVERAGE AT
NO CHARGE CUSTOMER
CHARGES
Within the first three months of
purchase: Covered by EASE
- New AOC monitor
- Call tag dispatched and return freight
charges via UPS
- None*
Between 4 months – 1 Year - All Parts & Labor Including CRT
Tube & LCD Panel - UPS Return Freight to AOC
Between 1 Year - 3 Years: Covered
by standard limited warranty
- Parts & Labor (excluding CRT Tube
& LCD Panel)
- UPS Return Freight to AOC
*AOC will need to obtain a credit card number if you would like to get a new AOC monitor advanced shipped to your location, prior to the
defective unit arriving at AOC’s service center. If you do not wish to supply a credit card, AOC will only ship the new monitor, once the
defective unit arrives at the AOC service center.
www.aocmonitor.com