Table of Contents
AOC PDS241 User Manual
Displayed below is the user manual for PDS241 by AOC which is a product in the Computer Monitors category. This manual has pages.
Related Manuals
LCD Monitor User Manual
PDS241 LED b acklight
www.aoc.com
©2016 AOC. All Rights Reserved.
1
Safety ........................................................................................................................................................................ 3
National Conventions ......................................................................................................................................... 3
Power ................................................................................................................................................................ 4
Installation .......................................................................................................................................................... 5
Cleaning............................................................................................................................................................. 6
Other .................................................................................................................................................................. 7
Setup ........................................................................................................................................................................ 8
Contents in Box ................................................................................................................................................. 8
justing View ing Angle ......................................................................................................................................... 9
Connecting the Monitor .................................................................................................................................... 10
Adjusting ................................................................................................................................................................. 11
Setting Optimal Resolution .............................................................................................................................. 11
Windows 10 .............................................................................................................................................. 11
Windo ws 8 ................................................................................................................................................ 13
Windo ws 7 ................................................................................................................................................ 15
Hotkeys ............................................................................................................................................................ 17
OSD Setting ..................................................................................................................................................... 18
LED Indicator ................................................................................................................................................... 19
Driver ...................................................................................................................................................................... 20
Monitor Driver .................................................................................................................................................. 20
Windows 10 .............................................................................................................................................. 20
Windo ws 8 ................................................................................................................................................ 24
Windo ws 7 ................................................................................................................................................ 28
i-Menu .............................................................................................................................................................. 32
e-Saver ............................................................................................................................................................ 33
Screen+ ........................................................................................................................................................... 34
Troubleshoot ........................................................................................................................................................... 35
Specification ............................................................................................................................................................ 37
General Specification ....................................................................................................................................... 37
Preset Display Modes ...................................................................................................................................... 38
Pin Assig nments .............................................................................................................................................. 39
Plug and Play ................................................................................................................................................... 40
Regulation ............................................................................................................................................................... 41
FCC Notic e ...................................................................................................................................................... 41
WEEE Declaratio n ........................................................................................................................................... 42
WEEE Declaratio n for India ............................................................................................................................. 42
EPA Energy Star .............................................................................................................................................. 44
EPEAT Declaration .......................................................................................................................................... 44
Service .................................................................................................................................................................... 45
Warranty Statement for Europe........................................................................................................................ 45
Warranty Statement for Middle East and Africa (MEA) .................................................................................... 47
AOC International (Europe) B.V. ...................................................................................................................... 49
Warranty Statement for North & South America (excluding Brazil) ........................................................... 50
EASE PROGRAME ......................................................................................................................................... 52
TCO DOCUMENT ........................................................................................................................................... 53
2
Safety
National Conventions
The following subsections describe notational conventions used in this docum ent.
Notes, Cautions, and Warnings
Throughout this guide, blocks of text may be accompanied by an icon and printed in bold type or in italic type.
These blocks are notes, cautions, and warnings, and they are used as follows:
NOTE: A NOTE indicates important information that helps you make better use of your computer system.
CAUTION: A CAUTION indica tes either potent ial da mage to hardw are or lo ss of da ta a nd te lls y ou how to av oid th e
problem.
WARNING: A WARNING indicates the potential for bodily harm and tells you how to avoid the problem. Some
warnings may appear in alternate formats and may be unaccompanied by an icon. In such cases, the specific
present at ion of the w arning is mandated by regulatory authority.
3
Power
The monitor should be operated only from the type of power source indicated on the label. If you are not sure
of the type of power supplied to your home, consult your dealer or local power company.
Unplug the un it dur ing a light ning stor m or w hen it w ill not be used f or lon g period s of ti me. T his will pr otect th e
monitor from damage due to power surges.
Do not overload power strips and extension cords. Overloading can result in fire or electric shock.
The wall socket shall be installed near the equipment and shall be easily accessible.
4
Installation
Do not place the monitor on an unstable cart, stand, tripod, bracket, or table. If the monit or falls , it can injure a
person and cause seriou s d am age to this pro duc t. Use only a cart , s tand, tripod , bracket, or table recomme nded by
the manufacturer or sold with this product. Follow the manufacturer’s instructions when installing the product and
use mounting accessories recommended by the manufacturer. A product and cart combination should be moved
with care.
Never push any object into the slot on the monitor cabinet. It could damage circuit parts causing a fire or
electric shock. Never spill liquids on the monitor.
Do not place the front of the product on the floor.
Leave some space around the monitor as shown below. Otherwise, air-circulation may be inadequate hence
overheating may cause a fire or damage to the monitor.
See below the recommended ventilation areas around the monitor when the monitor is installed with the stand:
Inst all ed with stand
Leave at lease this space
around the set
10cm
4 inches
10cm
4 inches
11 7/8 inches
10cm
4 inches
30cm
5
Cleaning
Clean the cabinet regularly with cloth. You can use soft-detergent to wipe out the stain, instead of
strong-detergent which will cauterize the product cabinet.
When clean ing, make sure no deterg ent is leaked int o the product. The cleani ng cloth sh ould not be too rough
as it will scratch the screen surface.
Please disconnect the power cord before cleaning the product.
6
Other
If the product is emitting a strange smell, sound or smoke, disconnect the power plug IMMEDIATELY and
contact a Service Center.
Make sure that the ventilating opening s are not block ed by a table or curt a in.
Do not engage the LCD monitor in severe vibration or high impact conditions during operation.
Do not knock or drop the monitor during operation or transportation.
For display with glossy bezel the user should consider the placement of the display as the bezel may cause
disturbing reflections from surrounding light and bright surfaces.
7
Setup
Contents in Box
Not all signal cables (Audio, HDMI, Communication cables),CD manual will be provided for all countries and
regions. Please check with the local dealer or AOC branch office for confirmation.
CD Manual Communication b ox Communication cable
Power Cable Audio HDMI
Monitor
8
justing Viewing A ngle
For optimal viewing, it is recommended to look at the full face of the monitor, and then adjust the monitor's angle to
your own preference.
Hold the stand so you will not topple the monitor when you change the monitor's angle.
You are able to adjust the monitor's angle from -5° to 15 °.
NOTE:
Do not adjust the viewing angle over 15 degrees in order to avoid dama ge.
9
Connecting the Monit or
Cable Connections In Communicati on box and Computer:
1 Power
2 Earphone out
3 HDMI
4 Communication input
To protect equipment, always turn off the PC and LCD monitor before connecting.
1 Connect the power cable to the AC port on the communication box.
2 Connect one end of the HDMI cable to the communication box and connect the other end to the computer’s
HDMI port.
3 Connect one end of the communication cable to the communication box and connect the other end to the
monitor’s communi cati on port.
4 Turn on your monitor and computer.
If your monitor displays an image, installation is complete. If it does not display an image, please refer
Troubleshooting.
* Please do not use other type communication cable, communication cable is not MINI HDMI cable.
10
Adjusting
Setting Optimal Resolution
Windows 10
For Windows 10:
• Right click START.
• Click "CONTROL PANEL".
• Click "DISPLAY".
11
• Click on the "Change display settings" button.
• Set the resolution SLIDE-BAR to Optimal preset resolution.
12
Windows 8
For Windows 8:
• Right click and clic k All apps at the bottom-right of the screen.
• Set the "View by" to "Category".
• Click "Appearance and Personalization".
13
• Click "DISPLAY".
• Set the resolution SLIDE-BAR to Optimal preset resolution
14
Windows 7
For Windows 7:
• Click START.
• Click "CONTROL PANEL".
• Click "Appearance".
• Click "DISPLAY".
15
• Click on the "Change display settings" button.
• Set the resolution SLIDE-BAR to Optimal preset resolution
16
Hotkeys
1
Power /Menu
Power/Menu
When Power off, press button to turn on the monitor.
When Power on, press button continuously about 3 seconds to turn off the monit.
17
OSD Setting
Basic and simple instruction on the control keys.
1).Press the bottom key to activate the OSD window.
2). You can now select any one of the functions by quickly repeat-pressing the bottom key . The blue box will
navigate towards the ri ght as you press the key. You can re le ase once the blu e box highlights the optio n y ou want
to choose. Note that the selection is one way loop always moving one direction and then returning at beginning of
the menu. The blue box will remain on the selected function for about 3 seconds and the function icon will flash
three times to confirm the choice visible on the 1st layer of the OSD and activate it.
Brightness
0-100 Adjust brightness from 0~100
Contrast
0-100 Adjust contrast from 0~100
Volume
0-100 Adjust Volume from 0~100
Overdrive
Weak
Adjust the response time.
Medium
Strong
Off
Low Blue
Light
Weak
Decrease blue light wave by
controll ing color temper atur e
Medium
Strong
Off
Language
English, Fran ce, Spanish,
Portuguese, German, Italian,
Dutch, Swedish, Finnish, Polish,
Czech, Russia, Korea, T
Chinese,S Ch ine se, Jap ane se .
Select the OSD language
Default is English.
Exit
Exit the main OSD
1. Main menu will disappear if no action for about 3 seconds..
2. Sub menu will disappear if no action for about 3 seconds..
3. Before ent ering O SD menu, m onitor w ill be p ower ed of f w hen continu ally pre ssing the bottom key for more than
3 seconds.
4. Those functions such as Gamma, ECO Mode, Color Temperature, DCB mode, Picture Boost and so on can
only be listed in i-Menu.
18
LED Indicator
Status LED Color
Full Power Mode Blue
Power Saving Flickering blue
19
Driver
Monitor Driver
Windows 10
• Start Window s® 10
• Right click START.
• Click "Control Panel".
• Click on the "Display" icon.
20
• Click on the "Change display settings" button
• Click the "Advanced Settings" button.
21
• Click the "Monitor" tab and then click the "Properties" button.
• Click the "Driver" tab.
• Open the "Update Driver Software-Generic PnP Monitor" window by clicking on "Update Dr iv er... “and then
click the "Browse my computer for driver software" button.
22
• Select "Let me pick from a list of device drivers on my computer".
• Click the "Have Disk" b utt on . Click on the "Browse" button and navigate to the following directory:
X:\Driver\module name(where X is the drive letter designator for the CD-ROM drive).
• Select the "xxx.inf" file and click the "Open" button. Click the "OK" button.
• Select your monitor model and click the "Next" button. The files will be copied from the CD to your hard disk
drive.
• Close all open windows and remove the CD.
• Restart the system. The system will automatically select the maximum refresh rate and corresponding Color
Matching Profiles.
23
Windows 8
• Start Window s® 8
• Right click and clic k All apps at the bottom-right of the screen.
• Click on the "Control Panel" icon
• Set the "View by" to "Large icons" or "Small icons".
24
• Click on the "Display" icon.
• Click on the "Change displa y settings" button.
• Click the "Advanced Settings" button.
25
• Click the "Monitor" tab and then click the "Properties" button.
• Click the "Driver" tab.
• Open the "Update Driver Software-Generic PnP Monitor" window by clicking on "Update Driver..." and
then click the "Browse my computer for driver software" button.
26
• Select "Let me pick from a list of device drivers on my computer".
• Click the "Have Disk" b utton . Click on the "Browse" button and navigate to the following directory:
X:\Driver\module name (where X is the drive letter designator for the CD-ROM drive).
• Select the "xxx.inf" file and click the "Open" button. Click the "OK" button.
• Select your monitor model and click the "Next" button. The files will be copied from the CD to your hard disk
drive.
• Close all open windows and remove the CD.
• Restart the system. The system will automatically select the maximum refresh rate and corresponding Color
Matching Profiles.
27
Windows 7
• Start Window s® 7
• Click on the "Start" button and then click on "Control Panel".
• Click on the "Display" icon.
• Click on the "Change display settings" button.
28
• Click the "Advanced Settings" button.
• Click the "Monitor" tab and then click the "Properties" button.
• Click the "Driver" tab.
29
• Open the "Update Driver Software-Generic PnP Monitor" window by clicking on “Update Driver... " and
then click the "Browse my computer for driver software" button.
• Select "Let me pick from a list of device drivers on my computer".
• Click the "Have Disk" b utt on . Click on the "Browse" button and navigate to the following directory:
X:\Driver\module name(where X is the drive letter designator for the CD-ROM drive).
• Select the "xxx.inf" file and click the "Open" button. Click the "OK" button.
• Select your monitor model and click the "Next" button. The files will be copied from the CD to your hard disk
drive.
30
• Close all open windows and remove the CD.
• Restart the system. The system will automatically select the maximum refresh rate and corresponding Color
Matching Profiles.
31
i-Menu
Welcome to “i-Menu” software by AOC. i-Menu makes it easy to adjust your monitor display setting by using on
screen menus instead of the OSD button on the monitor. To complete inst al lation, please follow the installation
guide.
32
e-Saver
Welcome to use AOC e-Saver monitor power management software! The AOC e-Saver features Smart Shutdown
functions for y our mon itors, allow s y our monito r to ti mely s hu tdown when PC unit is at any s t atus (O n, O ff , S lee p or
Screen Saver); the actual shutdown time depends on your preferences (see example below).
Please click on "driver/e-Saver/setup.exe" to start installing the e-Saver software, follow the install wizard to
complete software installation.
Under each of the four PC statuses, you may choose the desired time (in minutes) from the pull-down menu for
your monitor to automatically shutdown. The example below illustrated:
1) The monitor will never shutdown when the PC is powered on.
2) The monitor will automatically shutdown 5 minutes after the PC is powered off.
3) The monitor will automatically shutdown 10 minutes after the PC is in sleep/stand-by mode.
4) The monitor will automatically shutdown 20 minutes after the screen saver appears.
You can click “RESET” to set the e-Saver to its default settings like below.
33
Screen+
Welcome to "Screen+" software by AOC. Screen+ software is a desktop screen splitting tool; it splits the desktop
into dif feren t panels, and each panel displays a different window. You only need to drag the window to a
corresponding panel when you want to access it. It supports multiple monitor display to make your task easier.
Please follow the installation software to install it.
34
Troubleshoot
Problem & Question Possible Solutions
Power LE D Is Not ON
Make sure th e pow er butt on is ON and the Pow er Cor d is pro perly co nnected
to a grounded power outlet and to the monitor.
No images on the screen
Is the power cord connected properly?
Check the power cord connection and power supply.
Is the cable connected co rrectly?
(Connected using the D-sub c able)
Check the DB-15 cable connection.
(Connected us ing the DVI cab l e)
Check the DVI cable connection.
* DVI input is not available on every model.
If the power is on, reboot the computer to see the initial screen (the login
screen), which can be seen.
If the initial screen (the login screen) appears, boot the computer in the
applicable mo de (the safe mode for Window s ME/2000) and t hen change
the frequency of the video card.
(Refer to the Setting the Optimal Resolution)
If the initial screen (the login screen) does not appear, contact the
Service Center or your dealer.
Can you see "Input Not Supported" on the screen?
You can see this message when the signal from the video card exceeds
the maximum resolution and frequency that the monitor can handle
properly.
Adjust the maximum resolution and frequency that the monitor can
handle properly.
Make sure the AOC Monitor Drivers are installed.
Picture Is Fuzzy & Has
Ghosting Shadowing Problem
Adjust the Contrast and Brightness Controls.
Press to auto adjust.
Make sure you are not using an extension cable or switch box. We
recommend plugging the monitor directly to the video card output connector
on the back.
Picture Bounces, Flickers Or
Wave Pattern Appears In The
Picture
Move electrical devices that may cause electrical interference as far away
from the monitor as possible.
Use the maximum refresh rate your monitor is capable of at the resolution
you are using.
35
Monitor Is Stuck In Active
Off-Mode"
The Computer Power Switch should be in the ON position.
The Computer Video Card should be snugly fitted in its slot.
Make sure the monitor's video cable is properly connected to the computer.
Inspect the monitor's video cable and make sure no pin is bent.
Make sure your computer is operational by hitting the CAPS LOCK key on
the keyboard while observing the CAPS LOCK LED. The LED should either
turn ON or OFF after hitting the CAPS LOCK key.
Missing one of the primary
colors (RE D, GREEN, or
BLUE)
Inspect the monitor's video cable and make sure that no pin is damaged.
Make sure the monitor's video cable is properly connected to the computer.
Screen image is not centered
or sized properly Adjust H-Position and V-Position or press hot-key (AUTO).
Picture has color defects
(white does not look white) Adjust RGB color or select desired color temperature.
Horizontal or vertical
disturbances on the screen
Use Window s 95/98/2000/M E shut-down mode to adjust CLOCK and
PHASE.
Press to auto-adjust.
36
Specification
General Specification
Panel
Model name
PDS241
Driving system
TFT Color LCD
Viewable Image Size
60.47cm diagonal
Pixel pitch 0.2745(H)mm x 0.2745(V)mm
Video HDMI Interface
Display Color
16.7M Colors
Dot Clock
148.5MHz
Others
Horizontal scan range
30~83KHz
Horizontal scan
Size(Maximum) 527.04 mm
Vertical scan range
50Hz ~ 76Hz
Vertical sca n Size(Maximum)
296.46 mm
Optimal preset resolution 1920x1080@60Hz
Plug & Play V E S A DDC2B/CI
Input Connector
HDMI
Power Source 100-240V～,50/60Hz
Power Consumption
Typical (Brightness = 90,Contrast = 50) 25W
(Brightness = 100,Contrast = 100)
30W
Power saving
≤0.5W
Off timer
0-24 hrs
Dimensions &
Weight:
Height (with base) 416.0mm
Width 541.1mm
Depth
178.5 mm
Weight (monitor only)
3.15 kg
Environmental
Temperature:
Operating
0° to 40°C
Non-Operating -25° to 55°C
Humidity: Operating 10% to 85% (non-condensing)
Non-Operating 5% to 93% (non-condensing)
Altitude:
Operating
0~ 5000m(0~ 16404 ft)
Non-Operating
0~ 12192m (0~ 40000 ft )
37
Preset Display Modes
Standard
Resolution
H. Freque ncy (kHz)
V. Frequency (Hz)
VGA
640x480@60Hz
31.469
59.94
VGA
640x480@72Hz
37.861
72.809
VGA
640x480@75Hz
37.5
75
SVGA
800x600@56Hz
35.156
56.25
SVGA
800x600@60Hz
37.879
60.317
SVGA
800x600@72Hz
48.077
72.188
SVGA
800x600@75Hz
46.875
75
XGA
1024x768@60Hz
48.363
60.004
XGA
1024x768@70Hz
56.476
70.069
XGA
1024x768@75Hz
60.023
75.029
SXGA
1280x1024@60Hz
63.981
60.02
SXGA
1280x1024@75Hz
79.976
75.025
WXGA+
1440x900@60Hz
55.935
59.887
WXGA+
1440x900@60Hz
55.469
59.901
WSXGA
1680x1050@60Hz
65.29
59.954
WSXGA
1680x1050@60Hz
64.674
59.883
HD
1920x1080@60Hz
67.5
60
***
1280x960@60HZ
60
60
IBM MODES DOS
640x350@70Hz
31.469
70.087
IBM MODES DOS
720x400@70Hz
31.469
70.087
MAC MODES VGA
640x480@67Hz
35
66.667
MAC MODES SVGA
832x624@75Hz
49.725
74.551
MAC MODES XGA
1024x768@75Hz
60.241
74.927
FHD
1920x1080@50Hz
56.250
50.000
FHD
1920x1080i@50Hz
28.125
50.000
FHD
1920x1080i@60Hz
33.750
60.000
HD
1280x720@50Hz
37.500
50.000
HD
1280x720@60Hz
45.000
60.000
PAL
720x576@50Hz
31.250
50.000
SD
720x480@60Hz
31.250
60.000
38
Pin Assignment s
19-Pin Color Display Signal Cable
Pin No.
Signal Name
Pin No.
Signal Name
1
TMDS Data 2+
11
TMDS Clock Shield
2 TMDS Data 2 Shield 12 TMDS Clock
3 TMDS Data 2 13 CEC
4 TMDS Data 1+ 14 Reserved (N.C. on device
5 TMDS Data 1Shield 15 SCL
6 TMDS Data 1 16 SDA
7 TMDS Data 0+ 17 DDC/CEC Ground
8 TMDS Data 0 Shield 18 +5V Power
9 TMDS Data 0 19 Hot Plug Detect
10
TMDS Clock +
39
Plug and Play
Plug & Play DDC2B Feature
This monitor is equipped with VESA DDC2B capabilities according to the VESA DDC STANDARD. It allows the
monitor to inform the host system of its identity and, depending on the level of DDC used, communicate additional
information about its display capabilities.
The DDC 2B is a bi-directio nal data c hannel ba sed on the I2C prot ocol. T he host can req ues t EDI D informat ion over
the DDC2B channel.
40
Regulation
FCC Notice
FCC Class B Radio Frequency Interference Statement WARNING : (FOR FCC CERTIFIED MODELS)
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses and can radiate radio frequency energy, and if not
installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Howev er, there is no guarante e that int erfer e nce will not occ ur in a par tic ular in st allation. If this equipm ent doe s
cause harmful interference to radio or television reception, which can be determined by turning the equipment off
and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
NOTICE:
The changes or mo difications not expressly approv ed by the party respons ible f or co mpl ian ce co uld v oid th e user's
authority to operate the equipment.
Shielded interface cables and AC power cord, if any, must be used in order to comply with the emission limits.
The manufacturer is not responsible for any radio or TV interference caused by unauthorized modification to this
equipment. It is the responsibilities of the user to correct such interference. It is the responsibility of the user to
correct such interference.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this
device may not cause harmful interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
41
WEEE Declaration
Disposal of Waste Equipment by Users in Private Household in the European Union.
This symbol on the product or on its packaging indicates that this product must not be disposed of with your other
household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a
designated col lec tion point for the recycling of waste electrical and electronic equipment. The separate collection
and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure
that it is recycled in a manner that protects human health and the environment. For more information about where
you can drop off your waste equipment for recycling, please contact your local city office, your household waste
disposal service or the shop where you purchased the product.
This product complies with all implemented RoHS type regulations worldwide, including but not limited to, EU,
Korea, Japan, US States (e.g. California), Ukraine, Serbia, Turkey, Vietnam and India.
We continue to monitor, influence and dev elo p our pro ces se s to comply with upcoming proposed RoHS type
regulatio ns, in clud ing but not li mite d to, Brazil, Argentina, Ca nada.
WEEE Declaration for India
This symbol on the product or on its packaging indicates that this product must not be disposed of with your other
household waste. Instead it is your responsibility to dispose of your waste equipment by handing it over to a
designated collection point for the recycling of waste electrical and electronic equipment. The separate collection
and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure
that it is recycled in a manner that protects human health and the environment. For more information about E
-waste plea se v isit http://www.aocindia.com/ewaste.php and to know where you can drop off y our waste equipment
for recycling in India please contact on below given contact details.
Helpline number: 080-6788-6788 / 080-3323-1313 (Monday to Saturday, 10 a.m. to 6 p.m.)
Centralized E-waste collection center
Address: T P V Technology India Private Limited, 59, Maheswari Nagar, 1st Main Road, Mahadevapura Post,
Whitefield Road, Bangalore, Karnataka, PIN: 560048, Tel: 080-3023-1000
E-mail: serviceindia@aoc.com
42
Restricti on on Hazardous Sub stances statement (I ndia)
This product complies with the “E-Waste (Management) Rules, 2016” CHAPTER V, rule 16, sub-rule (1) . Whereas
New Electrical and Electronic Equipment and their components or consumables o r parts or spares do not contain
Lead, Mercury, Cadmium, Hexavalent Chromium, polybrominated biphenyls and polybrominated diphenyl ethers
beyond a maximum concentration value of 0.1% by weight in homogenous materials for lead, mercury, hexavalent
chromium, polybrominated biphenyls and polybrominated diphenyl ethers and of 0.01% by weight in homogenous
materials for cadmium. except of exemptions set in Schedule 2 of the Rule.
43
EPA Energy Star
ENERGY STAR® is a U.S. registered mark. As an ENERGY STAR® Partner, AOC International (Europe) BV and
Envision Peripherals, Inc. have determined that this product meets the ENERGY S TAR® guidelines for energy
efficiency. (FOR EPA CERTIFIED MODELS)
EPEAT Declaration
EPEAT is a system to help purchasers in the public and private sectors evaluate, compare and select desktop
computers, notebooks and monitors based on their environmental attributes. EPEAT also provides a clear and
consistent set of performance criteria for the design of products, and provides an opportunity for manufacturers to
secure market recognition for efforts to reduce the environmental impact of its products.
AOC believes in protecting the environment. With a key concern for the conservation of natural resources, as well
as landfill protection, AOC announces the launch of AOC monitor’s packaging recycling program. This program is
designed to help you discard of your monitor carton and filler materials properly. If a local recycling center is not
available, AOC will recycle the packaging material for you, including foam filler and carton. AOC Display solution
will only recycle AOC monitor packaging. Please refer to the following website address:
Only for North and South American, excluding Brazil:
http://us.aoc.com/aoc-corporation/?page=environmental-impact
For Germany:
http://aoc-europe.com/de/content/environment
For Brazil:
http://www.aoc.com.br/pg/embalagem-verde
44
Service
Warranty Statement for Europe
LIMITED THREE-YEAR WARRANTY*
For AOC LCD Monitors sold within Europe, AOC International (Europe) B.V. warrants this product to be free from
defects in material and workmanship for a period of Three (3) years after the original date of consumer purchase.
During this period , AOC International (Europe) B.V. will, at its option, either repair the defective product with new or
rebuilt parts, or replace it with a new or rebuilt product at no charge except as *stated below. In the absent of the
proof of purchase, the warranty will start 3 months after the date of manufacturing indicated on the product.
If the product appears to be defective, please contact your local dealer or refer to the service and support section
on www.aoc-europe.com for the warranty instructions in your country. The freight cost for the warranty is pre-paid
by AOC for the delivery and return. Please ensure you provide a dated proof of purchase along with the product
and deliver to the AOC Certified or Authorized Service Center under the following condit ion :
• Make sure the LCD Monitor is packed in a proper carton box (AOC prefers the original carton box to
protects your monitor well enough during transport).
• Put the RMA number on the address label
• Put the RMA number on the shipping carton
AOC International (Eur o pe) B . V. will pay the r eturn shipping c har ge s w it hi n o ne of the coun tr ies s pec ifie d within this
warranty statement. AOC International (Europe) B.V. is not responsible for any costs associated with the
transportation of product across international borders. This includes the international border within the European
Union. If the LCD Monitor is not available for collection when the currier attends, you will be charged a collection
fee.
* This limited warranty does not cover any losses or damages that occur as a result of:
• Damages during transport due to improper packaging
• Improper installation or maintenance other then in accordance with AOC’s user manual
• Misuse
• Neglect
• Any cause other than ordinary commercial or industrial application
• Adjustment by non-authoriz ed source
• Repair, modification, or installation of options or parts by anyone other than an AOC Certified or
Authorized Service Center
• Improper environments like humidity, water damage and dusts
• Damaged by violence, earthquake and terrorist attacks
• Excessive or inadequat e heati ng or air cond itio nin g or electr i cal pow er s failure s, surg es, or ot her
irregularities
This limited warranty does not cover any of the product firmware or hardware that you or any third party have
modified or altered; you bear the sole responsibility and liability for any such modifications or alteration.
45
All AOC LCD Monitors are produced according to the ISO 9241-307 Class 1 pixel policy standards.
If your w arranty has ex pired, you sti ll have a cces s to all av ailable s ervice o ptions , but you w ill be re spons ible for the
cost of service, including parts, labor, shipping (if any) and applicable taxes. AOC Certified or Authorized Service
Center will provide you with an estimate of service costs before receiving your authorization to perform service.
ALL EXPRESS AND IMPLIED WARRANTIES FOR THIS P RODUCT (INCLUDING THE WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) ARE LIMITED IN DURATION TO A
PERIOD OF THREE (3) YEARS FOR PARTS AND LABOR FROM THE ORIGINAL DATE OF CONSUMER
PURCHASE. NO WARRANTIES (EITHER EXPRESSED OR IMPLIED) APPLY AFTER THIS PERIOD. AOC
INTERNATIONAL (EUROPE) B. V. OBLI GATIONS AND YOU R REMEDIES HEREUNDER ARE SOLELY AND
EXCULSIVELY AS STATED HERE. AOC INTERNATIONAL (EUROPE) B.V. LIABILITY, WHETHER BASED ON
CONTRACT, TORT, WARRANTY, STRICT LIABILITY, OR OTHER THEORY, SHALL NOT EXCEED THE PRICE
OF THE INDIVIDUAL UNIT WHOSE DEFECT OR DAMAGE IS THE BASIS OF THE CLAIM. IN NO EVENT
SHALL AOC INTERNATIONA L (EUROPE) B.V. BE LIABL E FOR ANY LOSS OF PROFITS, LOSS OF USE OR
FACILITIES OR EQUIP MENT, OR OTHER INDIRE CT, INCIDE NTAL, OR CONSEQ UE NTIAL DAMAGE. SOME
STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO Y OU. AL T HOUGH T H IS LIMITED WARRANTY
GIVES YOU SPECIFIC LEGAL RIGHTS, YOU MAY HAVE OTHER RIGHTS, WHICH MAY VA RY FROM
COUNTRY TO COUNTRY. THIS LIMITED WARRANTY IS ONLY VALID F OR PRODUCTS PURCHASE D IN THE
MEMBER COUNTRIES OF THE EUROPEAN UNION.
Information in this document is subject to change without notice. For more information, please visit:
http://www.aoc-europe.com
46
Warranty Statement for Middle East and Africa (MEA)
And
The Commonwealth of Independent States (CIS)
LIMITED ONE to THREE YEARS WARRANTY*
For AOC LCD Monitors sold within the Middle East and Africa (MEA) and the Commonwealth of Independent
States (CIS), AOC International (Europe) B.V. warrants this product to be free from defects in material and
workmanship for a period of One (1) to Three (3) years from the manufacture date depending on sale country.
During this period, AO C Int ernational (Eur ope) B.V. of f ers a Carry-In (retur n t o Ser v ic e Cen t er) Warran ty S upport at
an AOC’s Authorized Service Center or Dealer and at its option, either repair the defective product with new or
rebuilt parts, or replace it with a new or rebuilt product at no charge except as *stated below. As a Standard Policy,
the warranty will be calculated from the manufacture date identified from the product ID serial number, but the total
warranty will be Fifteen (15) months to Thirty Nine (39) months from MFD (manufacture date) depending on sale
country. Warranty will be considered for exceptional cases that are out of warranty as per the product ID serial
number and for such exceptional cases; Original Invoice/Proof Of Purchase Receipt is mandatory.
If the product appears to be defective, please contact your AOC authorized dealer or refer to the service and
support section on AOC’s website for the warranty instructions in your country:
• Egypt: http://aocmonitorap.com/egypt_eng
• CIS Central Asia: http://aocmonitorap.com/ciscentral
• Middle East: http://aocmonitorap.com/middleeast
• South Africa: http://aocmonitorap.com/southafrica
• Saudi Arabia: http://aocmonitorap.com/saudiarabia
Please ensure you provide a dated proof of purchase along with the product and deliver to the AOC Authorized
Service Center or Dealer under the following condition:
• Make sure the LCD Monitor is packed in a proper carton box (AOC prefers the original carton box to
protects your monitor well enough during transport).
• Put the RMA number on the address label
• Put the RMA number on the shipping carton
* This limited warranty does not cover any losses or damages that occur as a result of:
• Damages during transport due to improper packaging
• Improper installation or maintenance other then in accordance with AOC’s user manual
• Misuse
• Neglect
• Any cause other than ordinary commercial or industrial application
• Adjustment by non-authoriz ed source
47
• Repair, modification, or installation of options or parts by anyone other than an AOC Certified or
Authorized Service Center
• Improper environments like humidity, water damage and dusts
• Damaged by violence, earthquakes and terrorist attacks
• Excessive or inadequate heating or air conditionin g or electri cal powers failures, surges, or ot her
irregularities
This limited warranty does not cover any of the product firmware or hardware that you or any third party have
modified or altered; you bear the sole responsibility and liability for any such modifications or alteration.
All AOC LCD Monitors are produced according to the ISO 9241-307 Class 1 pixel policy standards.
If your w arranty has ex pired, you sti ll have a cces s to all av ailable s ervice o ptions , but you w ill be re spons ible for the
cost of service, including parts, labor, shipping (if any) and applicable taxes. AOC Certified, Authorized Service
Center or dealer will provide you with an estimate of service costs before receiving your authorization to perform
service.
ALL EXPRESS AND IMPLIED WARRANTIES FOR THIS PRODUCT (INCLUDING THE WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) ARE LIMITED IN DURATION TO A
PERIOD OF ONE (1) to THREE (3) YEARS FOR PARTS AND LABOR FROM THE ORIGINAL DATE OF
CONSUMER PURCHASE. NO WARRANTIES (EITHER EXPRESSED OR IMPLIED) APPLY AFTER THIS
PERIOD. AOC INTERNATIONAL (EUROPE) B.V. OBLIGATIONS AND YOUR REMEDIES HEREUNDE R ARE
SOLELY AND EXCULSIVELY AS STATED HERE. AOC INTERNATIONAL (EUROPE) B.V. LIABILITY, WHETHER
BASED ON CONTRACT, TORT, WARRANTY, STRICT LIABILITY, OR OTHER THEORY, SHALL NOT EXCEED
THE PRICE OF THE INDIVIDUAL UNIT WHOSE DE FECT OR DAMAGE IS THE BASI S OF THE CLAIM. IN NO
EVENT SH ALL AOC INTERNATIONAL (EUROPE) B.V. BE LIABLE FOR ANY LOSS OF PROFITS, LOSS OF USE
OR FACILITIES OR EQUIPMENT, OR OTHER INDIRECT, INCIDE NTAL, OR CONSEQUENTIAL DAMAGE.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCI DE NTAL OR CONSEQUENTIAL
DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO Y OU. AL T HOUGH T H IS LIMITED WARRANTY
GIVES YOU SPECIFIC LEGAL RIGHTS, YOU MAY HAVE OTHER RIGHTS, WHICH MAY VARY FROM
COUNTRY TO COUNTRY. THIS LIMITED WARRANTY IS ONLY VALID F OR PRODUCTS PURCHASE D IN THE
MEMBER COUNTRIES OF THE EUROPEAN UNION.
Information in this document is subject to change without notice. For more information, please visit:
http://www.aocmonitorap.com
48
AOC International (Europe) B.V.
Prins Bernhardplein 200 / 6th floor, Amst erdam, T he Netherlands
Tel: +31 (0)20 504 6962 • Fax: +31 (0)20 5046933
AOC Pixel Policy
ISO 9241-307 Class 1
July 25th, 2013
AOC strives to deliver the highest quality products. We use some of the industry’s most advanced manufacturing
processes and practice stringent qu al ity control. However, pixel or su b pi xel defects on the TFT monitor panels used in
flat pan el monitors are sometimes unavoi dable. No manufacturer can guarantee th at al l panels will be free f rom pixel
defects, bu t AOC guarantees that an y monitor with an unacceptable number of defects will be repaired or replaced
under warranty. This Pixel Poli cy explains the diff eren t types of pixel defects and d efines acceptable defect levels for
each type. In order to qualif y for repair or replacement under warranty, the number of pixel defects on a TFT monitor
panel must exceed these acceptable levels.
Pixels and Sub Pixel Definition
A pixel, or picture element, is composed of three sub pixels in the primary colors of red, green and blue. When all sub
pixels of pixel are lit, the three colo red sub p ixel together appear as a single wh i te pixel. When all are dark, the three
colored sub pixels together appear as a single black pixel.
Types of Pixel Defects
• Bright Dot Defects: the monitor displays a dark pattern, sub pixels or pixels are always lit or “on”
• Black Dot Defects: the monitor displays a light pattern, sub pixels or pixels are always dark or “off”.
ISO 9241-307
Pixel Defect Class
Defect Type 1
Bright Pixel
Defect Type 2
Black Pixel
Defect Type 3
Bright Sub pixel
Defect Type 4 Black
Sub pixel
Class 1 1 1
2
1
0
+
+
+
1
3
5
AOC International (Euro pe) B.V.
49
Warranty Statement for North & South Ameri ca (excluding Brazil)
WARRANTY STATEMENT
for AOC Color Monitors
Including those Sold within North America as Specified
Envision Peripherals, Inc. warrants this product to be free from defects in material and workmanship for a period of
three (3) years for parts & labor and one (1) year for CRT Tube or LCD Panel after the original date of consumer
purchase. During this period, EPI ( EPI is the abbreviation of Envision Peripherals, Inc. ) will, at its option, either
repair the defective product with new or rebuilt parts, or replace it with a new or rebuilt product at no charge except
as *stated below. The parts or product that are replaced become the property of EPI.
In the USA to obtain service under this limited warranty, call EPI for the name of the Authorized Service Center
closest to your area. Deliver the product freight pre-paid, along with the dated proof of purchase, to the EPI
Authorized Service Center. If you cannot deliver the product in person:
Pack it in its origi nal shipping container (or equivalent)
Put the RMA number on the address label
Put the RMA number on the shipping carton
Insure it (or assume the risk of loss/damage during shipment)
Pay all shipping charges
EPI is not responsible for damage to inbound product that was not properly packaged.
EPI will pay the return shipment charges within one of the countries specified within this warranty statement. EPI is
not responsible for any costs associated with the transportation of product across international borders. This
includes the international borders of the countries within this warranty statements.
In the United States and Canada contact your Dealer or EPI Customer Service, RMA Department at the toll free
number (888) 662-9888. Or you can request an RMA Number online at www.aoc.com/na-warranty.
* This limited warranty does not cover any losses or damages that occur as a result of:
Shipping or improper installation or maintenance
Misuse
Neglect
Any cause other than ordinary commercial or industrial application
Adjustment by non-authoriz ed sour ce
Repair, modification, or installation of options or parts by anyone other than an EPI Authorized Service Center
Improper environment
Excessive or inadequate heating or air conditioning or electrical power failures, surges, or other irregularities
This three-year limited warranty does not cover any of the product's firmware or hardware that you or any third
party have modified or altered; you bear the sole responsibility and liability for any such modification or alteration.
50
ALL EXPRESS AND IMPLIED WARRANTIES FOR THIS P RODUCT (INCLUDING THE WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) ARE LIMITED IN DURATION TO A
PERIOD OF THREE (3) YEARS FOR PARTS AND LABOR AND ONE (1) YEAR FOR CRT TUBE OR LCD PANEL
FROM THE ORIGINAL DATE OF CONSUMER PURCHASE. NO WARRANTIES (EITHER EXPRESSED OR
IMPLIED) APPLY AFTER THIS PERIOD. IN THE UNITED STATES OF AMERICA, SOME STATES DO NOT
ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY
NOT APPLY T O YO U.
EPI OBLIGATIONS AND YOUR REMEDIES HEREUNDER ARE SOLELY AND EXCLUSIVELY AS STAT E D HERE .
EPI’ LIABIL I TY, WHETHER BASED ON CONTRACT, TORT. WARRANTY, STRICT LIABILITY, OR OTHER
THEORY, SHALL NOT EXCEED THE PRICE OF THE INDIVIDUAL UNIT WHOSE DEFECT OR DAMAGE IS THE
BASIS OF THE CLAIM. IN NO EVENT SHALL ENVISION PERIPHERALS, INC. BE LIABLE FOR ANY LOSS OF
PROFITS, LOSS OF USE OR FACILITIES OR EQUIPMENT OR OTHER INDIRECT, INCIDENTAL, OR
CONSEQUENTIAL DAMAGE. IN THE UNITED STATES OF AMERICA, SOME STATES DO NOT ALLOW THE
EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES. SO THE ABOVE LIMITATION
MAY NOT APPLY TO YOU. ALTHOUGH THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS.
YOU MAY HAVE OTHER RIGHTS WHICH MAY VARY FROM STATE TO STATE.
In the United States of America, this limited warranty is only valid for Products purchased in the Continental United
States, Alaska, and Hawaii.
Outside the United States of America, this limited warranty is only valid for Products purchased in Canada.
Information in this document is subject to change without notice.
For more details, please visit:
USA: http://us.aoc.com/support/find_service_center
ARGENTINA: http://ar.aoc.com/support/find_service_center
BOLIVIA: http://bo.aoc.com/support/find_service_center
CHILE: http://cl.aoc.com/support/find_service_center
COLOMBIA: http://co.aoc.com/support/find_service_center
COSTA RICA: http://cr.aoc.com/support/find_service_center
DOMINICAN REPUBLIC: http://do.aoc.com/support/find_service_center
ECUADOR: http://ec.aoc.com/support/find_service_center
EL SALVADOR: http://sv.aoc.com/support/find_service_center
GUATEMALA: http://gt.aoc.com/support/find_service_center
HONDURAS: http://hn.aoc.com/support/find_service_center
NICARAGUA: http://ni.aoc.com/support/find_service_center
PANAMA: http://pa.aoc.com/support/find_service_center
PARAGUAY: http://py.aoc.com/support/find_service_center
PERU: http://pe.aoc.com/support/find_service_center
URUGUAY: http://pe.aoc.com/support/find_service_center
VENEZUELA: http://ve.aoc.com/support/find_service_center
IF COUNTRY NOT LISTED: http://latin.aoc.com/support/find_service_center
51
EASE PROGRAME
Only for AOC branded monitors sold within the continental United States.
All A OC branded monitor s are no w covered by the EA SE Program. If your monitor malf unction s at any time
during the first three months, AOC will provide a replacement monitor within 72 hours after you are
approved for our program. If your monitor qualifies for the EASE program, AOC will pay for freight both
ways.
Step 1: Phone our TECH Department at 888.662.9888.
Step 2: Fill out and return EASE registration forms by mail or fax.
Step 3: We will issue a Return Authorization Number upon verification into the program.
Step 4: A monitor will be advance shipped to your location.
Step 5: We will issue a UPS Call Tag to pick up the defective unit.
Step 6: Please review the following chart to see your EASE program qualifications.
WARRANTY
PERIOD
COVERAGE AT
NO CHARGE
CUSTOMER
CHARGES
Within the first three months of
purchase: Covered by EASE
- New AO C monitor - Call tag
dispatched and return freight
charges via UPS
- None*
Between 4 months – 1 Year
- All Parts & Labor Including CRT
Tube & LCD Panel
- UPS Return Freight to AOC
Between 1 Year - 3 Years: Cov er ed
by standard limited warranty
- Parts & Labor (excluding CRT
Tube & LCD Panel)
- UPS Return Freight to AOC
*AOC w ill need to obt a in a cre dit card nu mber if you w ould lik e to get a new AOC monitor ad vanced shipped t o your
location, prior to the defective unit arriving at AOC’s service center. If you do not wish to supply a credit card,
AOC will only ship the new monitor, once the defective unit arrives at the AOC service center.
www.aocmonitor.com
52
TCO DOCUMENT
(FOR TCO CERTIFIED MODELS)
53