Galaxy VS

APC GALAXY VS User Manual

Displayed below is the user manual for GALAXY VS by APC which is a product in the Uninterruptible Power Supplies (UPSs) category. This manual has pages.

Related Manuals

APC Galaxy VS Manual

APC GALAXY VS Manual

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Galaxy VS

UPS

Operation

5/2020

www.schneider-electric.com

Legal Information

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This guide and its content are protected under applicable copyright laws and

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recording, or otherwise), for any purpose, without the prior written permission of

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Schneider Electric does not grant any right or license for commercial use of the guide

or its content, except for a non-exclusive and personal license to consult it on an "as

is" basis. Schneider Electric products and equipment should be installed, operated,

serviced, and maintained only by qualified personnel.

As standards, specifications, and designs change from time to time, information

contained in this guide may be subject to change without notice.

To the extent permitted by applicable law, no responsibility or liability is assumed by

Schneider Electric and its subsidiaries for any errors or omissions in the informational

content of this material or consequences arising out of or resulting from the use of the

information contained herein.

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UPS

Table of Contents

Important Safety Instructions — SAVE THESE

INSTRUCTIONS.........................................................................................5

FCC Statement ..........................................................................................6

Electromagnetic Compatibility .....................................................................6

Safety Precautions .....................................................................................6

ENERGY STAR Qualification.......................................................................6

Overview of User Interface........................................................................7

Display ......................................................................................................7

Menu Tree..........................................................................................10

Controller Section.....................................................................................11

Operation Modes ......................................................................................12

UPS Modes..............................................................................................12

System Modes .........................................................................................14

Configuration .............................................................................................16

Configure the UPS Input ...........................................................................16

Configure the Output.................................................................................17

Output Transformer Voltage Compensation ..........................................18

Configure the Battery Solution ...................................................................19

Configure High Efficiency Mode.................................................................23

Configure the Breakers .............................................................................24

Configure the Input Contacts .....................................................................25

Configure the Output Relays .....................................................................26

Configure the Network ..............................................................................28

Configure the Modbus...............................................................................29

Set the UPS Name ...................................................................................31

Set the Date and Time ..............................................................................31

Configure the Display Preferences.............................................................31

Configure the Air Filter Reminder ...............................................................32

Save the UPS Settings on a USB Device....................................................32

Restore the UPS Settings from a USB Device.............................................33

Set the Display Language .........................................................................33

Change the Password...............................................................................34

Operation Procedures..............................................................................35

Start Up the UPS System from Off Mode ....................................................35

Transfer the UPS from Normal Operation to Static Bypass

Operation.................................................................................................35

Transfer the UPS from Static Bypass Operation to Normal

Operation.................................................................................................35

Turn the Inverter OFF ...............................................................................35

Turn the Inverter ON .................................................................................35

Set the Charger Mode...............................................................................36

Shut Down the UPS System into Maintenance Bypass Operation.................36

Shut Down into Maintenance Bypass Operation for Single UPS System

with Kirk Key Installed ..............................................................................37

Start Up the UPS System from Maintenance Bypass Operation ...................38

Start Up from Maintenance Bypass Operation for Single UPS System

with Kirk Key Installed ..............................................................................39

990-5910D-001 3

UPS

Access a Configured Network Management Interface..................................40

Enable HTTP/HTTPS Protocols ...........................................................40

Enable SNMP Protocols ......................................................................41

View the Logs...........................................................................................42

View the System Status Information...........................................................43

View the Modular Battery Status ..........................................................46

Tests............................................................................................................47

Start a Runtime Calibration Test.................................................................47

Stop a Runtime Calibration Test.................................................................48

Start a Battery Test ...................................................................................48

Stop a Battery Test ...................................................................................48

Maintenance ..............................................................................................49

Connect Temperature/Humidity Sensor (Option) .........................................49

Replace the Air Filter (GVSOPT001 and GVSOPT015) ...............................49

Replace the Air Filters (GVSOPT014) ........................................................51

Replace or Install a Modular Battery String .................................................52

Determine if you need a Replacement Part.................................................54

Find the Serial Numbers......................................................................54

Return Parts to Schneider Electric .............................................................55

Troubleshooting ........................................................................................56

Status LED Lighting per UPS Operation Mode ............................................56

Status LEDs on the Modular Battery Cabinet ..............................................57

Alarm Messages.......................................................................................58

Export UPS Report to a USB Device ..........................................................67

4 990-5910D-001

Important Safety Instructions — SAVE THESE

INSTRUCTIONS UPS

Important Safety Instructions — SAVE THESE

INSTRUCTIONS

Read these instructions carefully and look at the equipment to become familiar

with it before trying to install, operate, service or maintain it. The following safety

messages may appear throughout this manual or on the equipment to warn of

potential hazards or to call attention to information that clarifies or simplifies a

procedure.

The addition of this symbol to a “Danger” or “Warning” safety

message indicates that an electrical hazard exists which will result in

personal injury if the instructions are not followed.

This is the safety alert symbol. It is used to alert you to potential

personal injury hazards. Obey all safety messages with this symbol

to avoid possible injury or death.

DANGER

DANGER indicates a hazardous situation which, if not avoided, will result in

death or serious injury.

Failure to follow these instructions will result in death or serious injury.

WARNING

WARNING indicates a hazardous situation which, if not avoided, could result

in death or serious injury.

Failure to follow these instructions can result in death, serious injury, or

equipment damage.

CAUTION

CAUTION indicates a hazardous situation which, if not avoided, could result in

minor or moderate injury.

Failure to follow these instructions can result in injury or equipment

damage.

NOTICE

NOTICE is used to address practices not related to physical injury. The safety

alert symbol shall not be used with this type of safety message.

Failure to follow these instructions can result in equipment damage.

Please Note

Electrical equipment should only be installed, operated, serviced, and maintained

by qualified personnel. No responsibility is assumed by Schneider Electric for any

consequences arising out of the use of this material.

A qualified person is one who has skills and knowledge related to the construction,

installation, and operation of electrical equipment and has received safety training

to recognize and avoid the hazards involved.

990-5910D-001 5

UPS Important Safety Instructions — SAVE THESE

INSTRUCTIONS

FCC Statement

NOTE: This equipment has been tested and found to comply with the limits for

a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits

are designed to provide reasonable protection against harmful interference

when the equipment is operated in a commercial environment. This equipment

generates, uses, and can radiate radio frequency energy and, if not installed

and used in accordance with the instruction manual, may cause harmful

interference to radio communications. Operation of this equipment in a

residential area is likely to cause harmful interference in which case the user

will be required to correct the interference at his own expense.

Any changes or modifications not expressly approved by the party responsible for

compliance could void the user’s authority to operate the equipment.

Electromagnetic Compatibility

NOTICE

RISK OF ELECTROMAGNETIC DISTURBANCE

This is a product category C2 UPS product. In a residential environment, this

product may cause radio inference, in which case the user may be required to

take additional measures.

Failure to follow these instructions can result in equipment damage.

Safety Precautions

DANGER

HAZARD OF ELECTRICAL SHOCK, EXPLOSION OR ARC FLASH

All safety instructions in this document must be read, understood and followed.

Failure to follow these instructions will result in death or serious injury.

DANGER

HAZARD OF ELECTRICAL SHOCK, EXPLOSION OR ARC FLASH

After the UPS system has been electrically wired, do not start up the system.

Start-up must only be performed by Schneider Electric.

Failure to follow these instructions will result in death or serious injury.

ENERGY STAR Qualification

Select models are ENERGY STAR® qualified.

For more information on your specific model go to www.se.

com.

6 990-5910D-001

Overview of User Interface UPS

Overview of User Interface

Display

Overview of the Home Screen

A. Home button - tap here on any screen to return to the home screen.

B. Main menu button - tap here to access the menus.

C. Mimic diagram button - tap here to access the mimic diagram.

D. Alarm status symbol - tap here to access the active alarms log.

You can tap on the output or battery fields on the home screen to go directly to the

detailed measurement pages.

Main Menu

Tap the main menu button on the home screen to access the menus.

990-5910D-001 7

UPS Overview of User Interface

Mimic Diagram

The mimic diagram will adapt to your system configuration – the mimic diagrams

shown here are just examples.

The green power line (gray in illustration) in the mimic diagram shows the power

flow through the UPS system. Active modules (inverter, rectifier, battery, static

bypass switch, etc.) are framed in green and inactive modules are framed in black.

Modules framed in red are inoperable or in an alarm condition.

In mimic diagrams for parallel systems, tap on the gray UPS to see the mimic

diagram on UPS level.

NOTE: The mimic diagram only shows one battery breaker BB even if more

battery breakers have been connected and configured for monitoring. If one or

more of the monitored battery breakers are in the closed position, the BB on

the mimic diagram will show as closed. If all of the monitored battery breakers

are in the open position, the BB on the mimic diagram will show as open.

Example of Single UPS System – Dual Mains

Example of Simplified 1+1 Parallel System – Dual Mains

8 990-5910D-001

Overview of User Interface UPS

Example of Parallel System – Dual Mains

Alarm Status Symbol

The alarm status symbol (gray in illustration) in the top right corner of the display

changes depending on the alarm status of the UPS system.

Green: No alarms present in the UPS system.

Blue: Informational alarm(s) present in the UPS system. Tap

the alarm status symbol to open the active alarms log.

Yellow: Warning alarm(s) present in the UPS system. Tap the

alarm status symbol to open the active alarms log.

Red: Critical alarm(s) present in the UPS system. Tap the

alarm status symbol to open the active alarms log.

990-5910D-001 9

UPS Overview of User Interface

Menu Tree

Tap the main menu button on the home screen to access the menus.

•Status

◦Input

◦Output

◦Bypass

◦Battery

◦Temperature

◦Parallel

•Logs

•Control1

◦Operation mode

◦Inverter

◦Charger

◦Guided sequences

•Configuration1

◦UPS

◦Output

◦Battery

◦High efficiency

◦Breakers

◦Contacts and relays

◦Network

◦Modbus

◦General

◦Reminder

◦Save/restore

◦Update status

•Maintenance

◦Buzzer

◦Status LEDs

◦Breaker lamp

◦Battery1

◦Runtime calibration1

◦Battery replacement1

◦UPS report1

•About

•Logout

• Flag button – See Set the Display Language, page 33.

Some menus contain more submenus than described in this manual. These

submenus are grayed out and are only for use by Schneider Electric to avoid

unwanted load impacts. Other menu items can also be grayed out if they are not

relevant for this particular UPS system.

10 990-5910D-001

1. This menu requires administrator login to access.

Overview of User Interface UPS

Controller Section

NOTE: Remove the front panel to access the controller section.

Front View of the Controller Section

A. Inverter ON/OFF buttons

B. USB ports2

C. Universal I/O2

D. Modbus port2

E. USB Micro-B port2

F. Network port2

G. Reset button2

H. Input status LED3

I. Inverter status LED3

J. Output status LED3

K. Bypass status LED3

L. Battery status LED3

M. Display power supply

N. Display port

O. Service port4

P. For future use

Q. For future use

R. PBUS 15

S. PBUS 25

990-5910D-001 11

2. Built-in network management card.

3. See Status LED Lighting per UPS Operation Mode, page 56.

4. The service port can only be used by a Schneider Electric Field Service Representative with approved Schneider Electric tools to

configure the unit, retrieve logs, and upgrade firmware. The service port cannot be used for any other purpose. The service port is only

active when the Field Service Representative is within physical proximity to the UPS and manually activates the connection. Do not

connect to a network. The connection is not intended for network operation and may cause inoperability of the network.

5. Do not disconnect during operation of the UPS. Do not connect to a network. The connection is not intended for network operation and

may cause inoperability of the network.

UPS Operation Modes

Operation Modes

The Galaxy UPS has two different levels of operation modes:

•UPS mode: The operation mode of the individual UPS. See UPS Modes,

page 12.

•System mode: The operation mode of the complete UPS system that

supplies the load. See System Modes, page 14.

UPS Modes

Normal Operation

In normal operation, the UPS supports the load with conditioned power.

Battery Operation

If the utility/mains supply fails, the UPS transfers to battery operation and supports

the load with conditioned power from the DC source.

Requested Static Bypass Operation

The UPS can be transferred to requested static bypass operation following a

command from the display. During requested static bypass operation, the load is

supplied from the bypass source. If a fault is detected, the UPS will transfer to

normal operation or forced static bypass operation. If there is an interruption to the

utility/mains supply during requested static bypass operation, the UPS will transfer

to battery operation.

Forced Static Bypass Operation

The UPS is in forced static bypass operation following a command from the UPS

or because the user has pressed the inverter OFF button on the UPS. During

forced static bypass operation, the load is supplied from the bypass source.

NOTE: The batteries are not available as an alternate power source while the

UPS is in forced static bypass operation.

Internal Maintenance Bypass Operation via the Internal Maintenance Breaker IMB

When the internal maintenance breaker IMB is closed, the UPS transfers to

internal maintenance bypass operation. The load is supplied with unconditioned

power from the bypass source. Service and replacement can be performed on

power modules, the static bypass switch module, and on the controller box during

internal maintenance bypass operation via the internal maintenance breaker IMB.

The internal maintenance breaker IMB can only be used in single systems and in

simplified 1+1 parallel systems with no external maintenance bypass breaker.

NOTE: The batteries are not available as an alternate power source while the

UPS is in internal maintenance bypass operation.

External Maintenance Bypass Operation via the Maintenance Bypass Breaker MBB

When the maintenance bypass breaker MBB is closed in the external

maintenance bypass panel/cabinet or third party switchgear, the UPS transfers to

external maintenance bypass operation. The load is supplied with unconditioned

power from the bypass source. Service and replacement can be performed on the

entire UPS during external maintenance bypass operation via the maintenance

bypass breaker MBB.

12 990-5910D-001

Operation Modes UPS

NOTE: The batteries are not available as an alternate power source while the

UPS is in external maintenance bypass operation.

Static Bypass Standby Operation

Static bypass standby is only applicable to an individual UPS in a parallel system.

The UPS enters static bypass standby operation if the UPS is prevented from

entering forced static bypass operation and the other UPSs of the parallel system

can support the load. In static bypass standby the output of the specific UPS is

OFF. The UPS automatically transfers to the preferred operation mode when

possible.

NOTE: If the other UPSs cannot support the load, the parallel system

transfers to forced static bypass operation. The UPS in static bypass standby

operation will then transfer to forced static bypass operation.

Battery Test

The UPS is in battery test mode when the UPS is performing a battery self-test or

a runtime calibration.

NOTE: The battery test will be aborted if the utility/mains supply is interrupted

or if a critical alarm is present and the UPS will return to normal operation

upon return of utility/mains.

ECO Mode

ECO mode allows the UPS to be configured to use requested static bypass, with

the load supplied through the bypass, as the preferred operation mode under

predefined circumstances. If a fault is detected (bypass voltage out of tolerance,

output voltage out of tolerance, etc), the UPS will immediately transfer to normal

operation or forced static bypass. The main advantage of ECO mode is a

reduction in the consumption of electrical power. In case of interruption to the

utility/mains supply, the UPS transfers to battery operation for an uninterrupted

supply of the load. The batteries are charged when the UPS is in ECO mode.

NOTE: When changes to ECO mode settings are made on one UPS in a

parallel system, the settings are shared to all UPSs in the parallel system.

ECOnversion Mode

ECOnversion allows the UPS to supply the active part of the load through the

static bypass. The inverter is kept running in parallel with the bypass source and

supplies the reactive part of the load. The input power factor of the UPS is,

regardless of the load power factor, maintained close to unity as the reactive part

of the load is significantly reduced in the UPS input current. In case of an

interruption to the utility/mains supply, the inverter immediately maintains the

output voltage so that breaks or drops during the transfer from ECOnversion mode

are practically eliminated. The batteries are charged when the UPS is in

ECOnversion mode.

NOTE: When changes to ECOnversion mode settings are made on one UPS

in a parallel system, the settings are shared to all UPSs in the parallel system.

OFF Mode

The UPS is not supplying the load with power. The batteries are charged and the

display is on.

990-5910D-001 13

UPS Operation Modes

System Modes

The system mode indicates the output status of the complete UPS system

including the surrounding switchgear and indicates which source supplies the

load.

Inverter Operation

In inverter operation the load is supplied by the inverters. The UPS mode can be

in either normal or battery operation when the system operation mode is inverter

operation.

Requested Static Bypass Operation

When the system is in requested static bypass operation, the load is supplied from

the bypass source. If a fault is detected, the system will transfer to inverter

operation or forced static bypass operation.

Forced Static Bypass Operation

The system is in forced static bypass operation following a command from the

UPS system or because the user has pressed the inverter OFF button on the

UPSs. During forced static bypass operation, the load is supplied directly by the

bypass source with unconditioned power.

NOTE: The batteries are not available as an alternate power source while the

system is in forced static bypass operation.

Maintenance Bypass Operation

In maintenance bypass operation, the load is supplied directly by the bypass

source with unconditioned power.

NOTE: The batteries are not available as an alternate power source in

maintenance bypass operation.

ECO Mode

ECO mode allows the system to be configured to use requested static bypass

operation, with the load supplied through the bypass, as the preferred operation

mode under predefined circumstances. The main advantage of ECO mode is a

reduction in the consumption of electrical power. In case of interruption to the

utility/mains supply, the UPS transfers to inverter operation for an uninterrupted

supply of the load.

NOTE: When changes to ECO mode settings are made on one UPS in a

parallel system, the settings are shared to all UPSs in the parallel system.

ECOnversion Mode

ECOnversion allows the system to supply the active part of the load through the

bypass. The inverter is kept running in parallel with the bypass source and

supplies the reactive part of the load. The input power factor of the UPS is,

regardless of the load power factor, maintained close to unity as the reactive part

of the load is significantly reduced in the UPS input current. In case of an

interruption to the utility/mains supply, the inverter immediately maintains the

output voltage so that breaks or drops during the transfer from ECOnversion mode

are practically eliminated.

NOTE: When changes to ECOnversion mode settings are made on one UPS

in a parallel system, the settings are shared to all UPSs in the parallel system.

14 990-5910D-001

Operation Modes UPS

OFF Mode

The system is not supplying the load with power. The batteries are charged and

the display is on.

990-5910D-001 15

UPS Configuration

Configuration

Configure the UPS Input

NOTE: This configuration is mandatory for correct UPS operation.

1. Tap Configuration > UPS.

a. Set the Mains configuration to Single mains or Dual mains.

b. Select Autostart of the inverter if you want to enable this function.

When Autostart of the inverter has been enabled, the inverter will start

up automatically when input voltage returns, after a shutdown due to

drained battery.

DANGER

HAZARD OF ELECTRIC SHOCK, EXPLOSION, OR ARC FLASH

Always perform correct Lockout/Tagout before working on the UPS. A

UPS with autostart enabled will automatically restart when the mains

supply returns.

Failure to follow these instructions will result in death or serious

injury.

c. Set Transformer present to No transformer present,Input

transformer, or Output transformer.

2. Tap OK to save your settings.

16 990-5910D-001

Configuration UPS

Configure the Output

NOTE: This configuration is mandatory for correct UPS operation.

1. Tap Configuration > Output.

a. Set the AC voltage ph-ph to 200VAC,208VAC,220VAC,380VAC,

400VAC,415VAC, or 480VAC depending on your configuration. (Not all

voltages are available in all regions.)

b. Set the Frequency to 50Hz ±1.0,50Hz ±3.0,50Hz ±10.0,60Hz ±1.0,

60Hz ±3.0, or 60Hz ±10.0 depending on your configuration.

c. Tap OK to save your settings and tap the arrow symbol to go to the next

page.

990-5910D-001 17

UPS Configuration

d. Set the Bypass and output tolerance (%). The bypass and output

tolerance range is +3% to +10%, default is +10%.

e. Set the Voltage compensation (%). The output voltage of the UPS can

be adjusted up to ±3% to compensate for different cable lengths.

f. Set the Overload threshold (%). The overload range is 0% to 100%,

default is 75%.

g. Set the Transformer voltage compensation (%). The transformer

voltage compensation range is 0% to 3%, default is 0%. See Output

Transformer Voltage Compensation, page 18 for more details and

Configure the UPS Input, page 16 for configuring that an output

transformer is present.

h. Tap OK to save your settings.

Output Transformer Voltage Compensation

It is possible to compensate for an output transformer and balance the output

voltage drop (0-3%). The output transformer voltage compensation works without

having the UPS to measure the voltage on the secondary side of the transformer.

1. At 0% load you must measure the voltage on the secondary side of the

transformer, and the output voltage of the UPS is then manually adjusted via

the Voltage compensation (%) setting to offset compensation if necessary.

2. Then load must be applied on the UPS. You must measure the voltage on the

secondary side of the transformer again, and the output voltage of the UPS

must be adjusted via the Transformer voltage compensation (%) setting to

compensate for the voltage drop in the transformer.

The voltage compensation required at the specific load is used to make an

automatic linear output voltage adjustment on the UPS according to the output

load percentage.

18 990-5910D-001

Configuration UPS

Configure the Battery Solution

DANGER

HAZARD OF ELECTRICAL SHOCK, EXPLOSION, OR ARC FLASH

Battery settings must only be entered by qualified personnel knowledgeable of

batteries, battery configuration, and the required precautions.

Failure to follow these instructions will result in death or serious injury.

1. Tap Configuration > Battery.

2. Select your battery solution type:

a. Select Standard if you have a standard Galaxy VS battery solution and

choose the commercial reference for your specific battery configuration

from the drop-down list.

b. Select Modular if you have a modular Galaxy VS battery solution.

c. Select Custom if you have a custom battery solution.

990-5910D-001 19

UPS Configuration

3. Tap General settings and set up the following parameters:

NOTE: On each page, tap OK to save your settings and tap the arrow

symbol to go to the next page. Only the first three settings are available

for modular battery solutions.

Number of battery cabinets connected to the

battery breaker/Number of modular battery

cabinets

Set the number of battery cabinets connected to each

battery breaker/Set the number of modular battery

cabinets connected to the UPS.

Low runtime warning (sec) Set the threshold for remaining runtime in seconds

that will activate the low runtime warning.

Charge capacity (%) Set the maximum charge capacity in percentage of

the UPS nominal power rating.

Minimum threshold (°C) Set the minimum acceptable battery temperature in

Celsius or Fahrenheit. Temperatures below this

threshold will activate an alarm.

Maximum threshold (°C) Set the maximum acceptable battery temperature in

Celsius or Fahrenheit. Temperatures above this

threshold will activate an alarm.

Charger autoboost mode Select to enable charger autoboost mode. This

function will automatically transfer the charger to

boost charger mode after the system has been in

battery operation.

Cyclic charge mode Select to enable cyclic charge mode.

During a cyclic charge, the system cycles between

periods of float charging and resting. This function will

continuously maintain the battery charge status

without stressing the batteries by conducting a

permanent float charging.

Test interval every Set how often the UPS should run a battery test.

Test day of the week Set on which day of the week the battery test should

run.

Test start time (hh:mm) Set which time of day the battery test should run.

20 990-5910D-001

Configuration UPS

4. Only for custom battery solution: Tap Specific settings and set up the

following parameters:

NOTE: On each page, tap OK to save your settings and tap the arrow

symbol to go to the next page.

Battery type Select the battery type.

Battery midpoint connected Select if a battery midpoint is connected.

Disable temperature monitoring Select to disable battery temperature monitoring.

Battery capacity per block (Ah) Set the battery capacity per battery block in ampere

hours for the battery bank connected to each battery

breaker.

Number of parallel battery strings Set the number of battery strings connected in parallel

for the battery bank connected to each battery

breaker.

Number of battery blocks per string Set the number of battery blocks per battery string.

Number of battery cells per block Set the number of battery cells in a battery block.

DC voltage per battery cell (V) Set the charging voltage per battery cell for Float

charging.

Float charging is the basic charging function available

on all types of batteries and automatically initiated by

the charger.

Set the charging voltage per battery cell for Boost

charging.

Boost charging makes it possible to conduct a fast

charging in order to quickly restore a discharged

battery.

Set the charging voltage per battery cell for

Equalization charging.

Equalization charging is used when equalizing

skewed open cell batteries. This is the charging

method available using the highest possible charging

voltage level. When equalization charging is

conducted, water is evaporated from the open cell

batteries which must be replaced when charging is

completed.

Charge duration (sec) Set the duration in seconds of the charge for Boost

charging and Equalization charging.

DC shutdown voltage per battery cell (V) Set the voltage level per battery cell for when the

battery must be shut down.

Nominal temperature (°C)/Nominal temperature (°

Set the nominal temperature in Celsius or Fahrenheit.

Charge current rate Set the charge current rate.

Allow boost charge Select to allow boost charge of the batteries.

Boost charging makes it possible to conduct a fast

charging in order to quickly restore a discharged

battery.

990-5910D-001 21

UPS Configuration

Allow battery deep discharge Select to allow deep discharge of the batteries when

the UPS is in battery operation. This function allows to

discharge the batteries to an even lower voltage level

than the normally recommended value. Note that this

may damage the batteries.

Enable battery automatic disconnect Select to enable automatic disconnection of the

batteries. When the UPS system is left with output off

and no ability to charge the batteries, this function will

trip the battery breakers to avoid battery deep

discharge after a period of:

• Two weeks.

• 10 minutes with the battery cell voltage below the

low battery shutdown level.

22 990-5910D-001

Configuration UPS

Configure High Efficiency Mode

1. Tap Configuration > High efficiency.

2. Select the High efficiency mode:Disable,ECO mode, or ECOnversion.

NOTE: Contact Schneider Electric to enable ECO mode.

3. Select ECOnversion harmonics compensator, if relevant.

4. Select the High efficiency schedule:Active on schedule,Always active,

or Never active.

a. For Active on schedule, tap Schedule and set up and enable the

schedule(s) as needed.

990-5910D-001 23

UPS Configuration

Configure the Breakers

NOTE: This configuration is mandatory for correct UPS operation.

1. Tap Configuration > Breakers.

2. Tap the different breakers in the mimic diagram to configure which breakers

are present in the UPS system. Square with a √ means that the breaker is

present, empty square means that the breaker is not present, grayed out

square means that the breaker is automatically configured in your UPS

system.

NOTE: The UPS can monitor up to two battery breakers in a standard

battery solution. The UPS can monitor up to four battery breakers in a

modular battery solution – this is configured automatically by the UPS.

The mimic diagram only shows one battery breaker BB even if more

battery breakers have been connected and configured for monitoring. If

one or more of the monitored battery breakers are in the closed position,

the BB on the mimic diagram will show as closed. If all of the monitored

battery breakers are in the open position, the BB on the mimic diagram

will show as open.

3. Tap OK to save your settings.

24 990-5910D-001

Configuration UPS

Configure the Input Contacts

1. Tap Configuration > Contacts and relays and select the input contact that

you want to configure.

2. Select a function from the drop-down list for the selected input contact:

None: No action assigned to this input contact. Genset is supplying the UPS: Input to indicate that

the UPS is being supplied by a generator. You must

also select the reduction in battery charge current

while the UPS is being supplied by a generator. Set

Battery charge power during genset supply to 0%

(no battery charging), 10%,25%,50%,75%, or 100%

(full battery charging). Battery charge power during

genset supply is only selectable for this function.

Ground fault: Input to indicate that a ground fault is

present. Battery room ventilation is inoperable: Input to

indicate that the battery room ventilation is inoperable.

When the input is active, the battery charger will turn

OFF.

User-defined 1: General purpose input. External battery monitoring detected a fault: Input

to indicate that the external battery monitoring has

detected a fault. When the input is active, the UPS will

post an alarm (no other action).

User-defined 2: General purpose input. High efficiency mode is disabled: If this input is

activated, the UPS is prevented from entering high

efficiency mode (ECO mode and ECOnversion mode)

or will exit any active high efficiency mode.

External energy storage monitoring detected a

minor fault: Input to indicate that the external energy

storage monitoring has detected a minor fault.

External signal turns charger off: If this input is

activated, the charger will turn OFF on a signal from

external equipment, e.g. on a signal from the external

energy storage.

External energy storage monitoring detected a

major fault: Input to indicate that the external energy

storage monitoring has detected a major fault.

Transformer temperature is too high: Input to

indicate that there is a high temperature alarm for the

transformer.

3. Tap OK to save your settings.

990-5910D-001 25

UPS Configuration

Configure the Output Relays

1. Tap Configuration > Contacts and relays and select the output relay that

you want to configure.

2. Set the Delay (sec).

3. Select to enable Energized check mode (disabled as default).

When Energized check mode is enabled, the output relay is activated, and

will deactivate when the events assigned to the output relay occurs (normally

activated).

When Energized check mode is disabled, the output relay is deactivated,

and will activate when the events assigned to the output relay occurs

(normally deactivated).

Energized check mode must be individually enabled for each output relay

and makes it possible to detect if the output relay is inoperable:

• If the power supply to the output relays is lost, the events assigned to all

the output relays will be indicated as present.

• If a single output relay has become inoperable, the events assigned to

the single output relay will be indicated as present.

4. Select the event(s) you want to assign to the output relay. On each page, tap

OK to save your settings and tap the arrow symbol to go to the next page.

26 990-5910D-001

Configuration UPS

NOTE: It is possible to assign several functions to the same output relay.

UPS common alarm: The output is triggered when

any alarm is present for the UPS. UPS in maintenance mode: The output is triggered

when the unit output breaker UOB has been opened

which transfers the UPS to maintenance mode. The

UPS is not supplying the load.

UPS informational alarm: The output is triggered

when an information alarm is present for the UPS. External fault: The output is triggered the UPS

detects an external fault.

UPS warning alarm: The output is triggered when a

warning alarm is present for the UPS. Fan inoperable: The output is triggered when one or

more fans are inoperable.

UPS critical alarm: The output is triggered when a

critical alarm is present for the UPS. Battery voltage low: The output is triggered when the

battery voltage is below the threshold.

System common alarm: The output is triggered

when any alarm is present for the system. Battery is not working correctly: The output is

triggered when the batteries are not working correctly.

System informational alarm: The output is triggered

when an information alarm is present for the system. Battery is disconnected: The output is triggered

when the batteries have been disconnected or the

battery breaker(s) are open.

System warning alarm: The output is triggered when

a warning alarm is present for the system. Inverter overload: The output is triggered when there

is an overload condition, while the UPS is in inverter

operation.

System critical alarm: The output is triggered when a

critical alarm is present for the system. Output overload: The output is triggered when there

is an overload condition, while the UPS is in inverter

operation or bypass operation.

UPS in normal operation: The output is triggered

when the UPS is in normal operation. Input out of tolerance: The output is triggered when

the input is out of tolerance.

UPS in battery operation: The output is triggered

when the UPS is in battery operation. Bypass out of tolerance: The output is triggered

when the bypass is out of tolerance.

UPS in static bypass operation: The output is

triggered when the UPS is in forced static bypass

operation or requested static bypass operation.

EPO active: The output is triggered when the EPO

has been activated.

UPS in maintenance bypass operation: The output

is triggered when the UPS is in internal maintenance

bypass operation or external maintenance bypass

operation.

5. Tap OK to save your settings.

990-5910D-001 27

UPS Configuration

Configure the Network

The network can be configured for the integrated and the optional network

management card (NMC).

1. Tap Configuration > Network > IPv4 and select Integrated NMC to

configure the integrated network management card or Optional NMC to

configure the optional network management card.

a. Set the Address mode to Manual,BOOTP, or DCHP.

b. You can also disable the network by selecting Disable integrated NMC

IPv4/Disable optional NMC IPv4.

c. Tap OK to save your settings.

28 990-5910D-001

Configuration UPS

2. Tap Configuration > Network > IPv6 and select Integrated NMC to

configure the integrated network management card or Optional NMC to

configure the optional network management card.

a. Set the DHCPV6 mode to Address and other information,Non-

address information only, or IPv6 never.

b. Select Auto configuration or Manual.

c. You can also disable the network by selecting Disable integrated NMC

IPv6/Disable optional NMC IPv6.

d. Tap OK to save your settings.

Configure the Modbus

The Modbus can be configured for the integrated and the optional network

management card (NMC).

990-5910D-001 29

UPS Configuration

1. Tap Configuration > Modbus and select Integrated NMC to configure the

integrated network management card or Optional NMC to configure the

optional network management card.

a. Enable or disable Serial Modbus.

b. Set the Parity to None,Even, or Odd.

c. Set the Baud rate to 9600 or 19200.

d. Set the Target unique ID to a number between 1 and 247.

NOTE: Every device on the bus must have exactly the same settings

except the device address Target unique ID, which must be unique

for every device. No two devices on the bus can have the same

address.

e. Tap OK to save your settings and tap the arrow symbol to go to the next

page.

f. Enable or disable TCP Modbus.

g. Select Port 502 or Port [5000 to 32768].

h. Tap OK to save your settings.

30 990-5910D-001

Configuration UPS

Set the UPS Name

1. Tap Configuration > General > UPS name.

2. Set the UPS name.

3. Tap OK to save your settings.

Set the Date and Time

1. Tap Configuration > General > Date and time.

2. Set the Year,Month,Day,Hour,Minute, and Second.

3. Tap OK to save your settings.

Configure the Display Preferences

1. Tap Configuration > General > Display.

a. Set the temperature unit to Celsius or Fahrenheit.

b. Tap the - or + to set the display brightness.

c. Set the Alarm sound to Enable or Disable. This will enable/mute all

alarm sounds.

d. Set the Touch screen sound to Enable or Disable. This will enable/

mute all display sounds (excluding alarm sounds).

990-5910D-001 31

UPS Configuration

Configure the Air Filter Reminder

When the air filter has been replaced, reset the air filter reminder.

1. Tap Configuration > Reminder.

a. Select Enable reminder to get reminders about replacing the air filter.

b. Select the reminder interval: 1 month,3 months,6 months, or 1 year

based on the installation room environment.

Under Remaining time (weeks) you can see how much service life the

air filter in use has left.

c. Tap Reset to reset the air filter service life counter.

2. Tap OK to save your settings.

Save the UPS Settings on a USB Device

NOTE: The UPS can only accept settings that were originally saved from the

same UPS. Settings saved from other UPSs can not be reused.

1. Tap Configuration > Save/restore.

2. Open the front panel.

3. Insert your USB device in USB port 1 on the UPS.

4. Tap Save to save the present UPS settings on the USB device.

NOTE: Do not remove the USB device until the save process has

finished.

32 990-5910D-001

Configuration UPS

Restore the UPS Settings from a USB Device

NOTE: The UPS can only accept settings that were originally saved from the

same UPS. Settings saved from other UPSs cannot be reused.

Settings can only be restored when the UPS is in maintenance bypass

operation or off mode.

NOTE: Do not open the unit input breaker UIB at the end of the shutdown

sequence as this will turn off the power to the display.

1. Tap Control > Guided sequences > Shut down UPS system or Control >

Guided sequences > Shut down a UPS in a parallel system, and follow

the steps which appear on the display.

2. Select Configuration > Save/restore.

3. Open the front panel.

4. Insert your USB device in one of the USB ports on the UPS.

5. Tap Restore to implement saved UPS settings from the USB device. Wait for

the controller to reboot automatically.

NOTE: Do not remove the USB device until the restore process has

finished.

6. Select Control > Guided sequences > Start up UPS system or Control >

Guided sequences > Start up a UPS in a parallel system, and follow the

steps which appear on the display.

Set the Display Language

1. Tap the flag symbol in the bottom right corner.

2. Tap your language.

990-5910D-001 33

UPS Configuration

Change the Password

1. Tap Logout.

2. Tap Configuration.

3. Enter your password.

NOTE: The default administrator username and password is admin.

4. Tap Change password and enter the new password.

34 990-5910D-001

Operation Procedures UPS

Operation Procedures

Start Up the UPS System from Off Mode

NOTE: Use this procedure to start up a UPS from Off mode with no supplied

load. If you are starting up the UPS with load supplied via MBB or IMB, please

follow the procedure described in Start Up the UPS System from Maintenance

Bypass Operation, page 38.

1. Close the unit input breaker UIB.

The display turns on. The rebooting sequence lasts approximately 3 minutes.

2. Close the static switch input breaker SSIB (if present).

3. Close the battery breakers (if present).

4. Close the unit output breaker UOB.

5. Close the system isolation breaker SIB (if present).

6. Turn on the inverter by pressing the inverter ON button on the controller box

or by following Turn the Inverter ON, page 35.

Transfer the UPS from Normal Operation to Static Bypass

Operation

1. Select Control > Operation mode > Transfer to bypass operation.

2. Tap OK on the confirmation screen.

Transfer the UPS from Static Bypass Operation to Normal

Operation

1. Select Control > Operation mode > Transfer to normal operation.

2. Tap OK on the confirmation screen.

Turn the Inverter OFF

IMPORTANT: This will turn off the supply to the load.

1. Select Control > Inverter > Inverter off.

2. Tap OK on the confirmation screen.

Turn the Inverter ON

1. Select Control > Inverter > Inverter on.

2. Tap OK on the confirmation screen.

990-5910D-001 35

UPS Operation Procedures

Set the Charger Mode

1. Tap Control > Charger.

2. Tap Float,Boost, or Equalization.

3. Tap OK on the confirmation screen.

Shut Down the UPS System into Maintenance Bypass Operation

NOTE: Only operate a breaker when the associated breaker indicator lamp is

illuminated.

1. Tap Control > Guided sequences > Shut down UPS system or Control >

Guided sequences > Shut down a UPS in a parallel system, and follow

the steps which appear on the display.

2. Generic shutdown procedure for a UPS system with external

maintenance bypass breaker MBB:

NOTE: The following are generic shutdown procedures. Always follow the

steps of the Guided sequences which are specific to your system

a. Select Control > Operation mode > Transfer to bypass operation if

possible.

b. Close the maintenance bypass breaker MBB.

c. Open the system isolation breaker SIB (if present).

d. Open the unit output breaker UOB.

e. Select Control > Inverter > Inverter off or press the inverter OFF button

(hold for five seconds) on the controller section.

f. Open the static switch input breaker SSIB (if present).

g. Open the battery breaker(s).

h. Open the unit input breaker UIB.

i. Repeat step d to h for other UPSs in a parallel system.

3. Generic shutdown procedure for a UPS system using the internal

maintenance breaker IMB (no MBB present):

NOTE: The following are generic shutdown procedures. Always follow the

steps of the Guided sequences which are specific to your system

a. Select Control > Operation mode > Transfer to bypass operation if

possible.

b. Close the internal maintenance breaker IMB.

c. Open the battery breaker(s).

d. Repeat step c for other UPS in a simplified 1+1 parallel system.

36 990-5910D-001

Operation Procedures UPS

Shut Down into Maintenance Bypass Operation for Single UPS

System with Kirk Key Installed

NOTE: Only operate a breaker when the associated breaker indicator lamp is

illuminated.

1. Select Control > Operation mode > Transfer to bypass operation.

2. Hold down the SKRU push-button, turn and remove key A from the SKRU

interlock.

3. Insert key A in the interlock for the maintenance bypass breaker MBB and

turn the key.

4. Close the maintenance bypass breaker MBB.

5. Open the unit output breaker UOB.

6. Turn and remove key B from the interlock for the unit output breaker UOB.

7. Insert key B in the SKRU interlock and turn the key to the locked position.

8. Select Control > Inverter > Inverter off.

9. Open the static switch input breaker SSIB (if present).

10. Open the battery breaker(s).

11. Open the unit input breaker UIB.

990-5910D-001 37

UPS Operation Procedures

Start Up the UPS System from Maintenance Bypass Operation

NOTE: Only operate a breaker when the associated breaker indicator lamp is

illuminated.

1. If open, close the unit input breaker UIB.

The display turns on. The rebooting sequence lasts approximately 3 minutes.

2. Select Control > Guided sequences > Start up UPS system or Control >

Guided sequences > Start up a UPS in a parallel system, and follow the

steps which appear on the display.

3. Generic start-up procedure for a UPS system with external maintenance

bypass breaker MBB:

NOTE: The following are generic shutdown procedures. Always follow the

steps of the Guided sequences which are specific to your system

a. If open, close the unit input breaker UIB.

b. Close the static switch input breaker SSIB (if present).

c. Close the battery breaker(s).

d. Select Control > Operation mode > Transfer to bypass operation if

possible.

e. Close the unit output breaker UOB.

f. Repeat step a to e for other UPSs in a parallel system.

g. Close the system isolation breaker SIB (if present).

h. Open the maintenance bypass breaker MBB.

i. Select Control > Inverter > Inverter on or press the inverter ON button

(hold for five seconds) on the controller section.

4. Generic start-up procedure for a UPS system using the internal

maintenance breaker IMB (no MBB present):

NOTE: The following are generic shutdown procedures. Always follow the

steps of the Guided sequences which are specific to your system

a. If open, close the unit input breaker UIB.

b. Close the battery breaker(s).

c. Repeat step a to b for other UPS in a simplified 1+1 parallel system.

d. Open the internal maintenance breaker IMB.

e. Select Control > Inverter > Inverter on or press the inverter ON button

(hold for five seconds) on the controller section.

38 990-5910D-001

Operation Procedures UPS

Start Up from Maintenance Bypass Operation for Single UPS

System with Kirk Key Installed

NOTE: Only operate a breaker when the associated breaker indicator lamp is

illuminated.

1. Close the unit input breaker UIB.

The display turns on. The rebooting sequence lasts approximately three

minutes.

2. Close the static switch input breaker SSIB (if present).

3. Close the battery breakers.

4. Select Control > Operation mode > Transfer to bypass operation.

5. Hold down the SKRU push-button, turn and remove key B from the SKRU

interlock.

6. Insert key B in the interlock for the unit output breaker UOB and turn the key.

7. Close the unit output breaker UOB.

8. Open the maintenance bypass breaker MBB.

9. Turn and remove key A from the interlock for the maintenance bypass

breaker MBB.

10. Insert key A in the SKRU interlock and turn the key to the locked position.

11. Select Control > Inverter > Inverter on.

990-5910D-001 39

UPS Operation Procedures

Access a Configured Network Management Interface

The network management card web interface is compatible with:

Windows® operating systems:

• Microsoft® Internet Explorer® (IE) 10.x or higher, with compatibility view

turned on.

• The latest release of Microsoft Edge

All operating systems:

• The latest releases of Mozilla® Firefox® or Google® Chrome®

The below procedure describes how to access the network management interface

from a web interface. If enabled, it is also possible to use the following interfaces:

• SSH

• SNMP

• FTP

• SFTP

NOTE: Please visit www.schneider-electric.com to view the Security

Deployment Guidelines and Security Handbook for the product.

The network management card supports NTP connection for synchronization of

time. Ensure that only one network management interface in the entire UPS

system (single or parallel) is set to synchronize time.

You can use either of the following protocols when you use the web interface:

• The HTTP protocol (disabled by default), which provides authentication by

user name and Pin but no encryption.

• The HTTPS protocol (enabled by default), which provides extra security

through Secure Socket Layer (SSL); encrypts user names, Pin, and data

being transmitted; and authenticates network management cards by means

of digital certificates.

See Enable HTTP/HTTPS Protocols, page 40.

By default, SNMP protocols are disabled on the network management card to

avoid cybersecurity risks. SNMP protocols must be enabled to use the monitoring

functions of the network management card, or to connect to EcoStruxure IT

Gateway or StruxureWare Data Center Expert. You can enable and use either of

these SNMP protocols:

• SNMPv1, which provides minimal security. If using this protocol, Schneider

Electric recommends customizing the access control parameters to enhance

security.

• SNMPv3, which provides extra security through both encryption and

authentication. Schneider Electric recommends using this protocol for better

security and customizing the access control parameters.

See Enable SNMP Protocols, page 41.

Enable HTTP/HTTPS Protocols

1. Access the network management interface by its IP address (or its DNS

name, if a DNS name is configured).

2. Enter the user name and password. The default user name and password is

apc. You will be prompted to change this password on the first login.

3. To enable or disable the HTTP or HTTPS protocol, go to Configuration >

Network > Web > Access, select the protocol, set the parameters, and click

on Apply.

40 990-5910D-001

Operation Procedures UPS

Enable SNMP Protocols

1. Access the network management interface by its IP address (or its DNS

name, if a DNS name is configured).

2. Enter the user name and password. The default user name and password is

apc. You will be prompted to change this password on the first login.

3. To enable SNMPv1 protocol:

a. Go to Configuration > Network > SNMPv1 > Access, select Enable

and click on Apply

b. Go to Configuration > Network > SNMPv1 > Access Control and set

up the parameters.

4. To enable SNMPv3 protocol:

a. Go to Configuration > Network > SNMPv3 > Access, select Enable

and click on Apply.

b. Go to Configuration > Network > SNMPv3 > Access Control and set

up the parameters.

c. Go to Configuration > Network > SNMPv3 > User Profiles and set up

the parameters.

NOTE: The SNMPv1 or SNMPv3 settings must match your settings on the

EcoStruxure IT Gateway or StruxureWare Data Center Expert for the network

management card 4 to communicate correctly with EcoStruxure IT Gateway or

StruxureWare Data Center Expert.

990-5910D-001 41

UPS Operation Procedures

View the Logs

1. Tap Logs. The log shows the lastest 100 events with the newest events at the

top of the list.

a. Tap the arrow buttons to go to the next or previous page.

b. Tap the double arrow buttons to go the first or last page.

c. Tap the recycle bin button to delete all events stored in the log.

42 990-5910D-001

Operation Procedures UPS

View the System Status Information

1. Tap Status.

a. Tap Input,Output,Bypass,Battery,Temperature, or Parallel to see

the status.

Input

Voltage ph-ph (phase-to-phase) The present phase-to-phase input voltage.

Current The present input current from the AC utility power source per phase in

amperes (A).

Frequency The present input frequency in hertz (Hz).

Voltage ph-N (phase-to-neutral)6The present phase-to-neutral input voltage in volts (V).

Total power The present total active power input (for all three phases) in kW.

Power The present active power (or real power) input for each phase in

kilowatts (kW). Active power is the portion of power flow that, averaged

over a complete cycle of the AC waveform, results in net transfer of

energy in one direction.

Peak current The input peak current in amperes (A)

Power factor The ratio of the active power to apparent power.

Energy The total energy consumption since the time of installation.

Output

Voltage ph-ph (phase-to-phase) The phase-to-phase output voltage at the inverter in volts (V).

Current The present output current for each phase in amperes (A).

Frequency The present output frequency in hertz (Hz).

Voltage ph-N (phase-to-neutral)6The phase-to-neutral output voltage at the inverter in volts (V).

Load The percentage of the UPS capacity presently used across all phases.

The load percentage for the highest phase load is displayed.

Neutral current6The present output neutral current in amperes (A).

Total power The present active total output power (for all three phases) in kilowatts

(kW).

Power The present active power (or real power) output for each phase in

kilowatts (kW). Active power is the portion of power flow that, averaged

over a complete cycle of the AC waveform, results in net transfer of

energy in one direction.

Peak current The output peak current in amperes (A).

Power factor The present output power factor for each phase. Power factor is the ratio

of active power to apparent power.

Energy The total energy supplied since the time of installation.

Crest factor The present output crest factor for each phase. The output crest factor is

the ratio of the peak value of the output current to the RMS (root mean

square) value.

990-5910D-001 43

6. Only applicable in systems with neutral connection.

UPS Operation Procedures

Bypass

Voltage ph-ph (phase-to-phase)7The present phase-to-phase bypass voltage (V).

Current The present bypass current for each phase, in amperes (A).

Frequency The present bypass frequency in hertz (Hz).

Voltage ph-N (phase-to-neutral) The present phase-to-neutral bypass voltage (V).

Total power The present total active bypass power (for all three phases) in kilowatts

(kW).

Power The present active bypass power for each phase in kilowatts (kW).

Active power is the time average of the instantaneous product of voltage

and current.

Peak current The bypass peak current in amperes (A).

Power factor The present bypass power factor for each phase. Power factor is the

ratio of active power to apparent power.

Battery

Measurements The present DC power being drawn from the battery, in kilowatts (kW).

The present battery voltage (VDC).

The present battery current in amperes (A). A positive current indicates

that the battery is charging; a negative current indicates that the battery

is discharging.

Battery temperature from the connected temperature sensors in Celsius

or Fahrenheit.

Battery The amount of time before the batteries reach the low-voltage shutdown

level. Also shows charge level of the battery as a percentage of full

charge capacity.

The present battery charge (Ah).

Configuration Shows battery type. For a modular battery, tap the Details button in this

field to see the modular battery details. See View the Modular Battery

Status, page 46.

Status The general condition of the charger.

Mode The operation mode of the charger (Off,Float,Boost,Equalization,

Cyclic,Test).

Charging capacity The maximum charge capacity in percentage of the UPS nominal power

rating.

Temperature

Ambient temperature Ambient temperature in Celsius or Fahrenheit.

Battery temperature Battery temperature in Celsius or Fahrenheit from the connected battery

temperature sensors.

Temperature Ambient temperature in Celsius or Fahrenheit from the optional

connected temperature sensors (AP9335T and AP9335TH). Naming to

be set up via the network management interface.

Humidity Humidity in percentage from the optional connected humidity sensors

(AP9335TH). Naming to be set up via the network management

interface.

44 990-5910D-001

7. Only applicable in systems with neutral connection.

Operation Procedures UPS

Parallel

Input current The present input current from the input source per phase in amperes

(A).

Bypass current The present bypass current from the bypass source per phase in

amperes (A).

Total output power The total output power of the parallel UPS system showing the total load

percentage and the total output power in kW and kVA for the parallel

system.

Output current The present output current for each phase in amperes (A).

Number of redundant UPSs The number of redundant UPSs present.

Redundancy setting The configured redundancy setting.

990-5910D-001 45

UPS Operation Procedures

View the Modular Battery Status

1. Select Status > Battery > Details. An overview of the modular battery

solution is shown. You can see the battery breaker status for each modular

battery cabinet and for the modular batteries inside the UPS (only available

for UPS models for internal batteries). If the battery symbol is red, it means

that an alarm exists for modular batteries in the modular battery cabinet or in

the UPS. The temperature shown on this screen is the highest battery string

temperature measured in the modular battery cabinet/UPS.

2. Tap the battery symbol named Internal (in UPS) (only present for UPS

models for internal batteries) to see the information for modular batteries in

the UPS or tap the battery symbol named ModBC # x to see the information

for modular battery cabinet x. You will then be able to see details for each

battery string such as number of installed battery modules, alarm presence,

temperature for each battery string, and battery module type.

46 990-5910D-001

Tests UPS

Tests

The UPS system can perform the following tests to ensure correct performance of

the system:

•Buzzer

•Status LEDs

•Breaker lamp

•Runtime calibration

•Battery

Tap the menu button on the home screen and select Maintenance and Buzzer, or

Status LEDs, or Breaker lamp to start the test of these functions. See Start a

Runtime Calibration Test, page 47 and Start a Battery Test, page 48 for details

and requirements for these tests.

Start a Runtime Calibration Test

This feature is used for calibrating the estimated remaining battery runtime value.

In this test, the UPS transfers to battery operation and the batteries are

discharged to the low DC warning level. Based on the elapsed time and

information about the load, the battery capacity can be calculated and the

estimated runtime calibrated.

Schneider Electric recommends performing a runtime calibration test at start-up,

when batteries are replaced, or when changes are made to the battery solution.

NOTICE

RISK OF EQUIPMENT DAMAGE

• During a runtime calibration test, the batteries are reduced to a very low

capacity and are therefore not capable of supporting the load in case of an

input power failure.

• Batteries will be discharged to the low DC warning level and this will result in

a short battery runtime after the calibration until the batteries are fully

recharged.

• Repeated battery testing or calibration can affect the service life of the

battery.

Failure to follow these instructions can result in equipment damage.

Prerequisites:

• Batteries must be 100% charged.

• The load percentage must be at least 10% and must not change more than

20% during test. Example: If the load percentage is 30% at the start of the

test, the test will abort if the load percentage drops below 24% or rises above

36% during the test.

• The bypass supply must be available.

• The operation mode must be normal operation, ECOnversion, or ECO mode.

• The system operation mode must be inverter, ECOnversion, or ECO mode.

1. Tap the menu button on the home screen.

2. Select Maintenance > Runtime calibration > Start calibration.

3. Tap OK on the confirmation screen.

990-5910D-001 47

UPS Tests

Stop a Runtime Calibration Test

1. Tap the menu button on the home screen.

2. Select Maintenance > Runtime calibration > Stop calibration.

3. Tap OK on the confirmation screen.

Start a Battery Test

Prerequisites:

• The batteries must be more than 50% charged.

• The runtime available must be more than 4 minutes.

• The operation mode must be normal operation, ECOnversion, or ECO mode.

• The system operation mode must be inverter, ECOnversion, or ECO mode.

This feature performs a number of tests on the batteries, such as fuse-blown

check and weak battery detection. The test will discharge the batteries and use

about 10% of the total runtime capacity. Example: If you have 10 minutes of

runtime, the test will run for 1 minute. The Battery can be scheduled to run

automatically in different time intervals (from weekly and up to once a year). See

Configure the Battery Solution, page 19.

1. Tap the menu button on the home screen.

2. Select Maintenance > Battery > Start test.

3. Tap OK on the confirmation screen.

Stop a Battery Test

1. Tap the menu button on the home screen.

2. Select Maintenance > Battery > Stop test.

3. Tap OK on the confirmation screen.

48 990-5910D-001

Maintenance UPS

Maintenance

Connect Temperature/Humidity Sensor (Option)

Temperature/humidity sensor (AP9335T or AP9335TH) can be connected to the

network management card.

1. Connect the temperature/humidity sensor to the universal I/O port of the

network management card.

2. Set up the temperature/humidity sensor via the network management

interface, see Access a Configured Network Management Interface, page 40.

3. To see the temperature/humidity measurements, tap Status > Temperature.

Replace the Air Filter (GVSOPT001 and GVSOPT015)

1. Open the front panel of the UPS.

2. Remove the air filter by pushing it upwards until you can ease it over the two

metal grips in the bottom and pull it out.

3. Hold the new air filter by the sides and insert the air filter by pushing it

upwards into the door frame until you can ease it in over the two metal grips.

990-5910D-001 49

UPS Maintenance

4. Mount the two provided rubber gaskets on each side of the door as close to

the edge of the door frame as possible. Replace the rubber gaskets as

needed on the next replacement of the air filter.

5. Close the front panel of the UPS.

6. Restart the air filter counter, see Configure the Air Filter Reminder, page 32.

50 990-5910D-001

Maintenance UPS

Replace the Air Filters (GVSOPT014)

1. Open the front door.

2. Remove the two air filters from the door.

3. Install the two new air filters in the door.

4. Close the front door.

5. Restart the air filter counter, see Configure the Air Filter Reminder, page 32.

990-5910D-001 51

UPS Maintenance

Replace or Install a Modular Battery String

DANGER

HAZARD OF ELECTRIC SHOCK, EXPLOSION, OR ARC FLASH

Batteries can present a risk of electric shock and high short-circuit current. The

following precautions must be observed when working on batteries:

• Servicing of batteries must only be performed or supervised by qualified

personnel knowledgeable of batteries and the required precautions. Keep

unqualified personnel away from batteries.

• Do not dispose of batteries in a fire as they can explode.

• Do not open, alter, or mutilate batteries. Released electrolyte is harmful to

the skin and eyes. It may be toxic.

• Remove watches, rings, or other metal objects.

• Use tools with insulated handles.

• Wear protective glasses, gloves and boots.

• Do not lay tools or metal parts on top of batteries.

• Set the battery breaker BB to the open (OFF) position before starting this

procedure.

Failure to follow these instructions will result in death or serious injury.

WARNING

RISK OF EQUIPMENT DAMAGE

• When replacing or installing battery modules, always use with the same

battery module type (same commercial reference) in the entire UPS system.

• Always replace or install an entire battery string (four battery modules).

• Wait until the system is ready to be powered up before installing battery

modules in the system. The time duration from battery module installation

until the UPS system is powered up must not exceed 72 hours or 3 days.

• If the UPS system remains de-energized for a long period, we recommend

that you energize the UPS system for a period of 24 hours at least once

every month. This charges the installed battery modules, thus avoiding

irreversible damage from deep discharging.

• Store the battery modules at an ambient temperature of -15 to 40 °C (5 to

104 °F).

• Store the battery modules in their original protective packaging.

• Battery modules stored at -15 to 25 °C (5 to 77 °F) must be recharged every

six months to avoid damages from deep discharging. Battery modules stored

at over 25 °C (77 °F) must be recharged at shorter intervals.

Failure to follow these instructions can result in death, serious injury, or

equipment damage.

NOTICE

RISK OF LOAD DROP

Battery backup is not available from a cabinet when the battery breaker BB on

the cabinet is in the open (OFF) position.

Failure to follow these instructions can result in equipment damage.

1. Set the battery breaker BB to the open (OFF) position on the UPS and/or the

modular battery cabinet where battery modules must be replaced or installed.

2. Remove the battery cover from the UPS and/or the modular battery cabinet.

52 990-5910D-001

Maintenance UPS

3. Remove a battery module:

a. Disconnect the battery terminals from the front of the battery module.

b. Remove the screw from the battery module handle and turn the handle

upwards.

c. Pull the battery module carefully out of the slot. Always remove the

complete battery string (four battery modules).

4. Install a battery module:

a. Push the battery module into the slot. Fill the shelves from the bottom

and upwards. Always install a complete battery string (four battery

modules).

b. Turn down the handle on the battery module and fasten the handle to the

shelf with the provided screw.

c. Connect the battery terminals to the front of the battery module.

5. See View the Modular Battery Status, page 46 to verify correct installation of

the battery modules.

6. Reinstall the battery cover on the UPS and/or the modular battery cabinet.

7. Set the battery breaker BB to the closed (ON) position on the UPS and/or the

modular battery cabinet.

8. Only for complete replacement of all battery modules in the UPS

system: Select Maintenance > Battery replacement to reset all battery data

(includes battery runtime aging factor, service life counters, and battery

statistics).

990-5910D-001 53

UPS Maintenance

Determine if you need a Replacement Part

To determine if you need a replacement part, contact Schneider Electric and

follow the procedure below so that the representative can assist you promptly:

1. In the event of an alarm condition, scroll through the alarm lists, record the

information, and provide it to the representative.

2. Write down the serial number of the unit so that you will have it easily

accessible when you contact Schneider Electric.

3. If possible, call Schneider Electric from a telephone that is within reach of the

display so that you can gather and report additional information to the

representative.

4. Be prepared to provide a detailed description of the problem. A representative

will help you solve the problem over the telephone, if possible, or will assign a

return material authorization (RMA) number to you. If a module is returned to

Schneider Electric, this RMA number must be clearly printed on the outside of

the package.

5. If the unit is within the warranty period and has been started up by Schneider

Electric, repairs or replacements will be performed free of charge. If it is not

within the warranty period, there will be a charge.

6. If the unit is covered by a Schneider Electric service contract, have the

contract available to provide information to the representative.

Find the Serial Numbers

1. Tap the menu button on the home screen.

2. Tap About.

3. Note down the serial number of the UPS cabinet and have it ready for

customer support.

NOTE: If the display is not available, remove the front panel to find the

UPS serial number on the name plate label under SERIAL:.

Example of Name Plate Label for UPS

4. Tap the arrow to go to the next pages and note down the serial numbers of

the display and the network management card(s) and have them ready for

customer support.

54 990-5910D-001

Maintenance UPS

Return Parts to Schneider Electric

To return an inoperable part to Schneider Electric, contact Schneider Electric

customer support to obtain an RMA number.

Pack the part in the original shipping materials, and return it by insured, prepaid

carrier. The customer support representative will provide the destination address.

If you no longer have the original shipping materials, ask the representative about

obtaining a new set.

• Pack the part properly to avoid damage in transit. Never use styrofoam beads

or other loose packaging materials when shipping a part. The part may settle

in transit and become damaged.

• Enclose a letter in the package with your name, RMA number, address, a

copy of the sales receipt, description of the problem, a phone number, and a

confirmation for payment (if necessary).

NOTE: Damages sustained in transit are not covered under warranty.

990-5910D-001 55

UPS Troubleshooting

Troubleshooting

Status LED Lighting per UPS Operation Mode

If the display becomes inoperable, you can see the UPS operation mode via the

status LEDs behind the front panel.

• Green LED means function active.

• Off LED means function inactive.

• Red LED means function inoperable or in alarm condition.

Normal operation

Battery operation (in dual mains system with bypass

available)

Battery operation (in single mains system or in dual

mains system with bypass unavailable)

Requested static bypass operation

Forced static bypass operation

ECO mode

ECOnversion mode

Off mode

Static bypass standby operation

56 990-5910D-001

Troubleshooting UPS

Status LEDs on the Modular Battery Cabinet

Remove the front door/front panel from the modular battery cabinet to see the

status LEDs for the battery strings.

• Green LED means that this battery string is OK.

• Off LED means that the modular battery cabinet is powered off or that no

battery modules are installed for this battery string.

• Red LED means that this battery string is incomplete (not all four required

battery modules are connected).

• Flashing red LED means that an alarm is present for this battery string.

See View the Modular Battery Status, page 46 and View the Logs, page 42 for

more alarm information. See Replace or Install a Modular Battery String, page 52

on how to replace a battery string.

990-5910D-001 57

UPS Troubleshooting

Alarm Messages

Display text Severity Description Corrective action

Activation code is not valid

for UPS

Critical The activation code is not valid

for the UPS. Enter a valid activation code.

Activation code missing Critical The activation code is missing. Enter the activation code.

Air filter technical check

recommended

Informational The air filters need to be checked

as preventive maintenance is

recommended.

The air filters may need to be

replaced.

Ambient temperature high Warning Ambient temperature is high.

Ambient temperature out

of tolerance

Warning Ambient temperature is out of

tolerance.

Available UPS power lower

than configured UPS

power rating

Warning The available power from inverter

is lower than the configured UPS

power rating.

Batteries are discharging Warning The load is drawing more power

than the UPS can draw from the

input, causing the UPS to draw

power from the batteries.

Battery breaker BB1 open Warning Battery breaker BB1 is open.

Battery breaker BB2 open Warning Battery breaker BB2 is open.

Battery capacity is below

minimum acceptable level

Warning The battery capacity is below the

minimum acceptable value

according to UPS power rating.

Risk of battery damage.

Change battery configuration

and/or add larger capacity

battery.

Battery condition is poor Warning Battery capacity is lower than

50%. Batteries should be replaced.

Battery condition is weak Warning Battery capacity is between 50%

to 75%.

Battery configuration is

incorrect

Warning The configuration of the settings

for number of batteries in series,

number of cells in battery and

nominal cell voltage does not

match the battery voltage range

of the UPS.

Check and correct battery

settings.

Battery float charge

current exceeds expected

value

Warning The battery float charge current

exceeds the expected value and

has been limited to avoid thermal

runaway.

Check battery.

Battery is below minimum

acceptable runtime

Warning The battery runtime is below

configured minimum acceptable

value.

Battery is not working

correctly

Critical A battery is not working correctly. Contact Schneider Electric.

Battery module

temperature out of

tolerance

Warning Battery module temperature is

out of tolerance. Contact Schneider Electric.

Battery module

temperature sensor not

working correctly

Warning Battery module temperature

sensor is not working correctly. Contact Schneider Electric.

Battery module type

unknown

Warning Battery module type is unknown. Contact Schneider Electric.

Battery room ventilation

inoperable

Warning Input contact indicates that the

battery room ventilation is not

working correctly.

Battery voltage does not

match battery

configuration

Critical Battery voltage does not match

the battery configuration settings. Check and correct battery

settings.

BMC communication lost -

connected

Warning Communication link between

battery monitor controller (BMC)

and system level controller (SLC)

is lost. Battery monitor controller

(BMC) is connected.

Contact Schneider Electric.

58 990-5910D-001

Troubleshooting UPS

Display text Severity Description Corrective action

BMC communication lost -

disconnected

Warning Communication link between

battery monitor controller (BMC)

and system level controller (SLC)

is lost. Battery monitor controller

(BMC) is disconnected.

Contact Schneider Electric.

BMC communication not

authenticated

Warning Communication link between

battery monitor controller (BMC)

and system level controller (SLC)

is not authenticated.

Contact Schneider Electric.

Bonding between neutral

and ground missing

Warning Bonding between neutral and

ground is missing.

Breaker IMB closed Warning Internal maintenance breaker

IMB is closed, supplying the load

with unprotected power from

bypass.

Breaker MBB closed Warning Maintenance bypass breaker

MBB is closed, supplying the

load with unprotected power from

bypass.

Breaker RIMB closed Warning Remote internal maintenance

bypass breaker RIMB is closed,

supplying the load with

unprotected power from bypass.

Breaker SIB open Warning System isolation breaker SIB is

open, and system cannot supply

the load.

Breaker SSIB open Warning Static switch input breaker SSIB

is open, preventing static bypass

operation.

Breaker UIB open Warning Unit input breaker UIB is open,

and the UPS is prevented from

running in normal operation.

Breaker UOB open Warning Unit output breaker UOB is open,

and the UPS is prevented from

supplying the load.

Bypass frequency out of

tolerance

Warning Bypass frequency is out of

tolerance. Check bypass frequency and

bypass frequency setting.

Bypass phase missing Warning Bypass is missing a phase. Check bypass. Contact

Schneider Electric.

Bypass phase sequence

incorrect

Warning The phase rotation on bypass is

incorrect. Check bypass. Contact

Schneider Electric.

Bypass voltage out of

tolerance

Warning Bypass voltage is out of

tolerance and UPS is prevented

from going into requested bypass

mode.

Charge power is reduced Informational The battery charge power has

been reduced. The input for this functionality

was activated, or the input

current has reached the

maximum limit.

Charger shutdown due to

high battery temperature

Warning The charger has been shut down

due to a high battery

temperature.

Check the battery temperature.

Configured UPS power

rating exceeds frame

power rating

Critical The configured UPS power rating

is higher than the power rating of

the frame.

Contact Schneider Electric.

Confirm redundancy lost

and/or transfer to forced

static bypass

Warning Inverter OFF button has been

pushed and user must confirm

that the redundancy will be lost

and/or system will transfer to

forced static bypass.

Confirm or abort using the

display.

Controller box disabled Warning Controller box has been disabled

by user.

Display communication

lost - connected

Warning Communication link between

display and system level Contact Schneider Electric.

990-5910D-001 59

UPS Troubleshooting

Display text Severity Description Corrective action

controller (SLC) is lost. The

display is connected.

Display communication

lost - disconnected

Warning Communication link between

display and system level

controller (SLC) is lost. The

display is disconnected.

Contact Schneider Electric.

Display communication

not authenticated

Warning Communication link between

display and system level

controller (SLC) is not

authenticated.

Contact Schneider Electric.

EPO switch activated Critical An emergency power off (EPO)

switch is activated. Deactivate the emergency power

off (EPO) switch.

External battery

monitoring detected fault

Warning Input contact indicates external

battery monitoring detected fault.

External energy storage

monitoring: Major alarm

Critical Input contact indicates that the

external energy storage

monitoring has detected a major

alarm.

Contact Schneider Electric.

External energy storage

monitoring: Minor alarm

Warning Input contact indicates that the

external energy storage

monitoring has detected a minor

alarm.

Contact Schneider Electric.

External signal turns

charger off: Activated

Warning Input contact for charger off is

activated. Contact Schneider Electric.

Firmware versions in

parallel UPS units are not

identical

Warning The firmware versions in parallel

UPS units are not identical. Firmware update all UPS units in

the parallel system to the same

version.

General parallel system

event

Critical The parallel system is not

configured correctly or is not

working correctly.

Contact Schneider Electric.

Genset is supplying the

UPS

Informational Input contact indicates that a

genset is supplying the UPS.

Ground fault detected Warning Input contact indicates that a

ground wire fault has been

detected.

Contact Schneider Electric.

High Battery Temperature

Level

Warning The battery temperature is above

the Alarm setting. Check the battery temperature. A

high temperature may decrease

the battery lifetime.

High battery temperature

shutdown

Critical The energy storage surveillance

has detected a battery

temperature above shutdown

limit.

Check the battery temperature.

High efficiency mode

disabled

Informational High efficiency mode is disabled

from an input contact.

High humidity threshold

violation at remote sensor

Warning A high humidity threshold

violation exists for integrated

environmental monitor sensor.

Check the environment.

High temperature

threshold violation at

remote sensor

Warning A high temperature threshold

violation exists for integrated

environmental monitor sensor.

Check the environment.

IMB closed in parallel

system with MBB

Warning Internal maintenance breaker

IMB has been closed in parallel

system with maintenance bypass

breaker MBB.

IMB redundant monitoring

not working correctly

Warning The two redundant AUX switches

of the internal maintenance

breaker IMB do not report the

same status.

Check AUX switch wiring of the

internal maintenance breaker

IMB.

Incomplete battery string

detected

Warning Incomplete battery string

detected. Add missing battery module(s).

Incorrect 3-wire

configuration detected

Critical The UPS is not allowed to

operate as a 3-wire system at the

configured UPS system voltage.

Contact Schneider Electric.

60 990-5910D-001

Troubleshooting UPS

Display text Severity Description Corrective action

Incorrect battery monitor

controller (BMC)

configuration detected

Warning Incorrect battery monitor

controller (BMC) configuration

detected.

Check that the battery monitor

controller (BMC) address IDs

have been assigned correctly,

and that the configured number

of modular battery cabinets

corresponds to what is installed.

Incorrect system voltage

configuration detected

Critical The configured UPS system

voltage is not within the allowed

range.

Contact Schneider Electric.

Incorrect UPS base model

number detected

Critical The UPS base model number

does not match the installed

frame type, power module type,

and/or static bypass switch

module (SBS) type.

Contact Schneider Electric.

Incorrect UPS model

number detected

Critical The UPS model number does not

match the UPS base model

number.

Contact Schneider Electric.

Input frequency out of

tolerance

Warning Input frequency is out of

tolerance. Check input frequency and input

frequency setting.

Input phase missing Warning Input is missing a phase. Check input. Contact Schneider

Electric.

Input phase sequence

incorrect

Warning The phase rotation on input is

incorrect. Check input. Contact Schneider

Electric.

Input voltage out of

tolerance

Warning Input voltage is out of tolerance.

Internal power module

redundancy lost

Warning The configured internal power

module redundancy is lost

because there are not enough

power modules available.

Add more power modules.

Inverter is off due to a

request by the user

Warning The inverter is off due to a

request by the user.

Inverter output is not in

phase with bypass input

Warning The UPS inverter output is not in

phase with the bypass input.

Load on UPS is above

warning level

Warning Load on UPS has exceeded the

warning level. Reduce load on system.

Lost communication to

remote sensor

Critical Lost the local network

management interface-to-

integrated environmental monitor

communication.

Check the environment.

Low Battery Temperature

Level

Warning The battery temperature is below

the alarm setting.

Low humidity threshold

violation at remote sensor

Warning A low humidity threshold violation

exists for integrated

environmental monitor sensor.

Check the environment.

Low temperature threshold

violation at remote sensor

Warning A low temperature threshold

violation exists for integrated

environmental monitor sensor.

Check the environment.

Maximum humidity

threshold violation at

remote sensor

Critical A maximum humidity threshold

violation exists for integrated

environmental monitor sensor.

Check the environment.

Maximum temperature

threshold violation at

remote sensor

Critical A maximum temperature

threshold violation exists for

integrated environmental monitor

sensor.

Check the environment.

MBB redundant monitoring

not working correctly

Warning The two redundant AUX switches

of the maintenance bypass

breaker MBB do not report the

same status.

Check AUX switch wiring of the

maintenance bypass breaker

MBB.

Minimum humidity

threshold violation at

remote sensor

Critical A minimum humidity threshold

violation exists for integrated

environmental monitor sensor.

Check the environment.

Minimum temperature

threshold violation at

remote sensor

Critical A minimum temperature

threshold violation exists for

integrated environmental monitor

sensor.

Check the environment.

990-5910D-001 61

UPS Troubleshooting

Display text Severity Description Corrective action

Mixed battery brands on

string level detected

Warning The battery modules in the string

are not of the same brand. Ensure battery modules in a

string are of the same brand.

Mixed battery module

commercial references on

system level detected

Warning Mixed battery module

commercial references on

system level detected.

Ensure all battery modules

installed have the same

commercial reference.

Mixed battery solution

detected

Warning The UPS is configured for a

classic battery solution but one or

more battery modules are

detected present.

Ensure no battery modules are

installed.

Modular battery breaker

open

Warning Modular battery breaker is open.

Modular battery cabinet

commercial reference

unknown

Warning Modular battery cabinet

commercial reference is

unknown.

Contact Schneider Electric.

Modular battery cabinet

fuse blown

Warning Modular battery cabinet fuse

blown. Contact Schneider Electric.

Modular battery DC relay

open

Warning Modular battery DC relay open.

Modular battery string

temperature out of

tolerance

Warning Modular battery string

temperature is out of tolerance.

Modular battery

temperature out of

tolerance

Warning Modular battery temperature is

out of tolerance.

Multiple NTP server

connections enabled

Warning Multiple NTP server connections

are enabled. Disable NTP service.

Neutral displacement

detected

Warning Neutral displacement detected.

NMC communication lost -

connected

Warning Communication link between

network management card

(NMC) and system level

controller (SLC) is lost. The

network management card

(NMC) is connected.

Contact Schneider Electric.

NMC communication lost -

disconnected

Warning Communication link between

network management card

(NMC) and system level

controller (SLC) is lost. The

network management card

(NMC) is disconnected.

Contact Schneider Electric.

NMC communication not

authenticated

Warning Communication link between

network management card

(NMC) and system level

controller (SLC) is not

authenticated.

Contact Schneider Electric.

NMC firmware

incompatible

Warning Firmware version of the network

management card (NMC) is

incompatible.

Contact Schneider Electric.

No power module(s)

present

Warning No power module(s) present.

No SBS present Warning No static bypass switch module

(SBS) present.

Not enough UPS units

ready to turn on inverter

Warning One or more parallel UPS units

have been requested to turn on

inverter, but not enough UPS

units are ready for system to

enter inverter on operation.

Turn on inverter of more UPS

units and/or check the setting

"Minimum number of parallel

UPS required to supply load".

Output frequency out of

tolerance

Warning Output frequency is out of

tolerance. Check output frequency and

output frequency setting.

Output voltage out of

tolerance

Warning The output voltage is out of

tolerance.

Overload on UPS due to

high ambient temperature

Warning The load exceeds the rated UPS

capacity when running in high

ambient temperature.

Reduce load on system or

ambient temperature.

62 990-5910D-001

Troubleshooting UPS

Display text Severity Description Corrective action

Overload or short circuit

on UPS

Warning The load exceeds 100% of rated

capacity or there is a short circuit

on the output.

Reduce load on system or check

for output short circuit.

Parallel communication

lost on PBUS cable 1

Warning PBUS cable 1 may be damaged. Replace PBUS cable 1.

Parallel communication

lost on PBUS cable 2

Warning PBUS cable 2 may be damaged. Replace PBUS cable 2.

Parallel mixed operation

mode

Warning One or more parallel UPS units

are operating in battery

operation, while others are

operating in normal operation.

Parallel redundancy lost Warning The configured parallel

redundancy is lost, either

because the output load is too

high, or because there are not

enough parallel UPS units

available.

Reduce load on system or add

more parallel UPS units.

Parallel unit not present Warning UPS is unable to communicate

with parallel UPS %d. The UPS

might have been powered down

or PBUS cables may be

damaged.

Contact Schneider Electric.

PMC communication lost -

connected

Warning Communication link between

power module controller (PMC)

and unit controller (UC) is lost.

The power module controller

(PMC) is connected.

Contact Schneider Electric.

PMC communication lost -

disconnected

Warning Communication link between

power module controller (PMC)

and unit controller (UC) is lost.

The power module controller

(PMC) is disconnected.

Contact Schneider Electric.

PMC communication not

authenticated

Warning Communication link between

power module controller (PMC)

and unit controller (UC) is not

authenticated.

Contact Schneider Electric.

Power module disabled Warning The power module has been

disabled.

Power module fan

inoperable

Warning The power module has one or

more inoperable fans. Fan

redundancy is lost.

Contact Schneider Electric.

Power module inlet

temperature high

Warning The power module inlet

temperature is high.

Power module inlet

temperature out of

tolerance

Warning The power module inlet

temperature is out of tolerance.

Power module inoperable Warning Power module is inoperable. Replace power module or

contact Schneider Electric.

Power module overheated Critical Power module temperature

exceeds critical level.

Power module surveillance

detected fault

Critical Power module surveillance

detected a fault. Contact Schneider Electric.

Power module temperature

warning

Warning Power module temperature

exceeds warning level.

Product not registered Informational Your UPS is not registered. Please register your product.

RIMB redundant

monitoring not working

correctly

Warning The two redundant AUX switches

of the remote internal

maintenance breaker RIMB do

not report the same status.

Check AUX switch wiring of the

remote internal maintenance

breaker RIMB.

SBS module disabled Warning The static bypass switch module

(SBS) has been disabled by user.

SBS power rating lower

than configured UPS

power rating

Warning The static bypass switch module

(SBS) power rating is lower than

the configured UPS power rating.

UPS power rating has been

990-5910D-001 63

UPS Troubleshooting

Display text Severity Description Corrective action

derated to match static bypass

switch module (SBS) power

rating.

SBSC communication lost

- connected

Warning Communication link between

static bypass switch module

controller (SBSC) and unit

controller (UC) is lost. The static

bypass switch module controller

(SBSC) is connected.

Contact Schneider Electric.

SBSC communication lost

- disconnected

Warning Communication link between

static bypass switch module

controller (SBSC) and unit

controller (UC) is lost. The static

bypass switch module controller

(SBSC) is disconnected.

Contact Schneider Electric.

SBSC communication not

authenticated

Warning Communication link between

static bypass switch module

controller (SBSC) and unit

controller (UC) is not

authenticated.

Contact Schneider Electric.

Settings file not accepted Warning The settings file is not valid or not

intended for this UPS.

SLC in controller box is not

working correctly

Critical The system level controller (SLC)

in the controller box is not

working correctly.

Contact Schneider Electric.

Static bypass switch fan

inoperable

Warning The static bypass switch module

(SBS) has one or more

inoperable fans. Fan redundancy

is lost.

Contact Schneider Electric.

Static bypass switch

inoperable

Critical Static bypass switch is

inoperable. UPS is prevented

from going into static bypass

operation.

Contact Schneider Electric.

Static bypass switch

warning

Warning The static bypass switch needs a

technical check but is still fully

operational.

Contact Schneider Electric.

Synchronization

unavailable - system is

freerunning

Warning The UPS is unable to

synchronize to the bypass input,

external source or parallel

system.

System locked in bypass

operation

Critical The system is locked in bypass

operation. The system has toggled between

inverter operation and bypass

operation more than 10 times

within 75 seconds. Please press

inverter ON button to transfer

back to normal operation.

System operation mode -

Forced static bypass

Critical The system is in bypass in

response to a critical event or an

inverter off request.

System operation mode -

Maintenance bypass

Warning The system load is supplied

through the maintenance bypass

breaker (MBB).

System operation mode -

Off

Critical The system output power is

turned off.

System operation mode -

Requested static bypass

Warning The system is in bypass in

response to the UPS front-panel

or a user-initiated software

command, typically for

maintenance.

System operation mode -

Static bypass standby

Critical The system is in static bypass

standby operation in response to

a critical event or an inverter off

request.

Technical check

recommended

Informational The product and its batteries

need to be checked as

preventive maintenance is

recommended.

Contact Schneider Electric.

64 990-5910D-001

Troubleshooting UPS

Display text Severity Description Corrective action

Temperature of input and/

or output transformer is

too high

Warning Temperature of input and/or

output transformer is too high. Check temperature of the input

and/or output transformer.

UC communication lost -

connected

Warning Communication link between unit

controller (UC) and system level

controller (SLC) is lost. The unit

controller (UC) is connected.

Contact Schneider Electric.

UC communication lost -

disconnected

Warning Communication link between unit

controller (UC) and system level

controller (SLC) is lost. The unit

controller (UC) is disconnected.

Contact Schneider Electric.

UC communication not

authenticated

Warning Communication link between unit

controller (UC) and system level

controller (SLC) is not

authenticated.

Contact Schneider Electric.

UC in controller box is not

working correctly

Critical The unit controller (UC) in the

controller box is not working

correctly.

Contact Schneider Electric.

Unsupported power frame

type detected

Critical The detected UPS power frame

type is not supported by the

current UPS power configuration.

Contact Schneider Electric.

Unsupported power

module type detected

Critical The detected power module type

is not supported by the current

UPS power configuration.

Contact Schneider Electric.

Unsupported SBS module

type detected

Critical The detected static bypass

switch module (SBS) type is not

supported by the current UPS

power configuration.

Contact Schneider Electric.

UOB redundant monitoring

not working correctly

Warning The two redundant AUX switches

of the unit output breaker UOB

do not report the same status.

Check AUX switch wiring of the

unit output breaker UOB .

UPS locked in static

bypass mode: Activated

Warning Input contact for UPS locked in

static bypass mode is activated.

UPS operation mode -

Battery

Warning On battery power in response to

an input power problem or due to

a transfer out of ECOnversion.

UPS operation mode -

Battery test

Informational On battery power in response to

a test of the performance of the

batteries.

UPS operation mode -

Forced static bypass

Critical The UPS is in forced static

bypass. Check active alarms and event

log to get details about why UPS

is in forced static bypass.

UPS operation mode -

Inverter standby

Informational The UPS is ready to enter battery

operation but awaits permission

from the system. UPS output is

off.

UPS operation mode -

Maintenance bypass

Warning The UPS load is supplied

through maintenance bypass

breaker (MBB).

UPS operation mode - Off Critical The output power is turned off.

UPS operation mode -

Requested static bypass

Warning The UPS is in bypass in

response to the UPS front-panel

or a user-initiated software

command, typically for

maintenance.

UPS operation mode -

Static bypass standby

Warning The UPS is ready to enter static

bypass but awaits permission

from the system. UPS output is

off.

UPS output load is too low

to allow ECOnversion

Informational UPS output load is too low to

allow ECOnversion. Increase UPS output load or

disable ECOnversion.

UPS surveillance detected

fault

Critical UPS surveillance detected a

fault. Contact Schneider Electric.

User-defined input 1

activated

Informational User-defined input contact 1 is

activated.

990-5910D-001 65

UPS Troubleshooting

Display text Severity Description Corrective action

User-defined input 2

activated

Informational User-defined input contact 2 is

activated.

Warranty expiring soon Informational The product is reaching the end

of warranty. Contact Schneider Electric.

66 990-5910D-001

Troubleshooting UPS

Export UPS Report to a USB Device

1. Select Maintenance > UPS report.

2. Open the front panel.

3. Insert your USB device in the USB port on the UPS.

4. Tap Export.

NOTE: Do not remove the USB device until the export process has

finished.

5. Send the UPS report to Schneider Electric customer support.

990-5910D-001 67

Schneider Electric

35 rue Joseph Monier

92500 Rueil Malmaison

France

+ 33 (0) 1 41 29 70 00

*990-5910D-001*

As standards, specifications, and design change from time to time,

please ask for confirmation of the information given in this publication.

990-5910D-001