Table of Contents
- User Manual
- Chapter 1 Getting Started
- Chapter 2 Preinstalled Software
- Chapter 3 Storage Management
- Chapter 4 Backup and Replication
- Chapter 5 Additional Settings
- Chapter 6 Drive Replacement
- Chapter 7 Utilities
- Chapter 8 Troubleshooting
- The TeraStation Becomes Unaccessible
- Shared Folders Suddenly Do Not Open
- Unable to Access the Shared Folder or the System Becomes Unstable
- Drive Status Cannot Be Found
- LCD Panel Displays a Different IP Address
- Resynchronization Regressed When TeraStation Was Restarted While Resynchronizing
- TeraStation Does Not Boot
- Chapter 9 Appendix
Buffalo WSH5610DN User Manual
Displayed below is the user manual for WSH5610DN by Buffalo which is a product in the NAS & Storage Servers category. This manual has pages.
Related Manuals
Network Attached Storage
TeraStation WSS WSH5010N6
User Manual
Please make sure to read this manual before using and follow the procedures. If you have any inquiries about
the product, contact the number on the warranty statement or the packing box. Do not discard this manual, the
warranty statement, or the packing box.
Americas: www.buffaloamericas.com
Europe: www.buffalo-technology.com
Asia Pacific: www.buffalo-asia.com
35021340-01
May, 2018
Contents
Chapter 1 Getting Started .............................................5
Diagrams ...........................................................................................5
Opening Windows Storage Server ..................................................7
Changing Settings ...........................................................................7
Configuring Date and Time ....................................................................... 7
Creating a Shared Folder ........................................................................... 8
Turning the TeraStation On and Off............................................. 13
Installing Antivirus Software ....................................................... 13
Chapter 2 Preinstalled Software ................................ 14
RAID Builder .................................................................................. 14
Buffalo Dashboard ........................................................................ 15
Errors and Statuses on Buffalo Dashboard ............................................16
Email Notification ......................................................................... 17
Buffalo Replication ....................................................................... 18
TeraStation Backup & Replication Folder Settings ..................... 18
Chapter 3 Storage Management ................................ 20
Working with Volumes .................................................................. 20
Notice When Creating Volumes ..............................................................20
Volume Types ...........................................................................................20
Creating a Volume ......................................................................... 20
1
Chapter 4 Backup and Replication ............................. 22
Backing Up in Windows Storage Server ...................................... 22
Preparing a Backup Destination .............................................................22
Recovering Backup Data .........................................................................27
Configuring Replication ............................................................... 31
Differences Between Buffalo Replication and DFS Replication ...........31
Before Using Replication .........................................................................32
Buffalo Replication ..................................................................................32
DFS Replication ........................................................................................ 35
Chapter 5 Additional Settings .................................... 61
Changing Server Name, Workgroups, and Domains .................. 61
Changing the Password ................................................................ 63
Administrator’s Password .......................................................................63
Passwords for Other Users ......................................................................64
Adding a User ................................................................................ 65
Connecting with Standard Accounts ........................................... 66
Adding a Group ............................................................................. 70
Enabling Email Notification ......................................................... 72
Configuring Email Server ........................................................................72
Specifying TeraStation Reports ..............................................................74
Specifying Windows Event Logs .............................................................76
Acquiring Windows Event Logs .................................................... 77
Chapter 6 Drive Replacement ..................................... 78
LEDs ................................................................................................ 78
Drive Replacement Procedure ..................................................... 78
2
“ONE DRIVE DOWN” Is Displayed on the LCD Panel ..............................79
“TWO DRIVE DOWN” or “MULTIPLE DOWN” Is Displayed on the LCD
Panel .........................................................................................................81
“SYSTEM DOWN” Is Displayed on the LCD Panel ...................................85
Replacing a Non-Malfunctioning Drive .................................................90
Chapter 7 Utilities ........................................................ 91
NAS Navigator2 for Windows ....................................................... 91
Changing the IP Address .........................................................................93
NAS Navigator2 for macOS .......................................................... 93
Changing the IP Address .........................................................................95
NovaBACKUP ................................................................................. 95
Chapter 8 Troubleshooting ......................................... 96
The TeraStation Becomes Unaccessible ...................................... 96
Shared Folders Suddenly Do Not Open ....................................... 97
Unable to Access the Shared Folder or the System Becomes
Unstable ......................................................................................... 97
Drive Status Cannot Be Found ..................................................... 97
LCD Panel Displays a Different IP Address .................................. 97
Resynchronization Regressed When TeraStation Was Restarted
While Resynchronizing ................................................................. 97
TeraStation Does Not Boot ........................................................... 97
Notice Before Recovery ...........................................................................97
Recovering Windows Storage Server .....................................................98
3
Chapter 9 Appendix .................................................... 99
Default Settings ............................................................................ 99
Errors on the LCD Panel ................................................................ 99
Error Messages ......................................................................................... 99
Characters Added When “ONE DRIVE DOWN” or “SYSTEM DOWN”
Occurs .....................................................................................................101
Specifications .............................................................................. 101
4
Chapter 1 Getting Started
Diagrams
WSH5610DN6
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1 Power Button ( )
To power on, connect the power cable and wait for 10 seconds, then press the power button. To power off,
press the power button.
2 Power LED
The LED glows blue when power is on.
3 Access LED
Shows network activity. This LED blinks green when hard drives are being accessed.
4 Fail LED
If there is an error on the drives, this LED glows amber.
Open Buffalo Dashboard to see error messages.
5 LAN1 LED
When LAN port 1 is connected, this LED glows green. It blinks when the connection is active.
6 LAN2 LED
When LAN port 2 is connected, this LED glows green. It blinks when the connection is active.
7 LCD Panel
This display shows the status of many TeraStation settings.
5
8 Mode Button
Not in use normally; if the TeraStation beeps, press this button to stop the beeping.
9 Select Button
Not in use normally.
10 Drive Lock
Open the front panel with the key to replace hard drives or press the reset button.
11 Reset Button
To shut down and reboot the TeraStation, press and hold this button. Do not use this button normally.
12 Status LEDs
Normally, these LEDs blink green when hard drives are accessed. If a drive fails or dismounts, its LED will turn
amber.
13 VGA Port
You can connect a VGA monitor to this port. Connecting a monitor directly to the TeraStation is only supported
for monitoring the progress of Windows Update.
14 HDMI Port
You can connect a HDMI monitor to this port. Connecting a monitor directly to the TeraStation is only
supported for monitoring the progress of Windows Update.
15 eSATA Port
eSATA-compatible hard drives are available with this port. Turn the TeraStation off before connecting the
drives.
16 UPS Port
Connect to a UPS.
17 USB 3.0 Port ( )
Compatible Buffalo USB 3.0 hard drives, USB memory devices, and USB UPSs can be connected. USB hubs are
not supported.
18 USB 2.0 Port ( )
Compatible Buffalo USB hard drives, USB memory devices, and USB UPSs can be connected. USB hubs are not
supported.
19 LAN Port 2
This second Ethernet port may be used for network redundancy or backup. You may connect a second
TeraStation directly to this port for backup.
20 LAN Port 1
Use an Ethernet cable to connect this port to your network.
21 Power Connector
Use the included power cable to connect to an UPS, surge protector, or outlet.
22 Fan
Spins to avoid overheating inside. Do not block the fan.
23 Anti-Theft Security Slot
Use this slot to secure your TeraStation with a cable lock (not included).
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24 Link LED
Glows amber when the TeraStation is connected to a network.
25 Act LED
This LED shows network activity. It blinks amber when the TeraStation is accessed over the network.
Opening Windows Storage Server
To connect Windows Storage Server, follow the procedure below.
Note: If using macOS, download and install “Microsoft Remote Desktop” from the Mac App Store.
1 Double-click the NAS Navigator2 icon ( ) to start NAS Navigator2.
2 Right-click your TeraStation’s icon and select Open Remote Desktop. For macOS, select the TeraStation’s icon
while holding down the control key, then select Open Remote Desktop.
If the message “The identity of the remote computer cannot be verified. Do you want to connect anyway?” is
displayed, click Yes or Continue.
3 Enter the admin username and password and press the Enter key. The default username and password are
“Administrator” and “password”.
Windows Storage Server will open in the remote desktop.
Changing Settings
Configuring Date and Time
1 Click the time in the system tray of Windows Storage Server.
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2 Click Change date and time settings > Change date and time, select the current date and time, and click OK.
Note: From the Internet Time tab, click Change settings, then select Synchronize with an Internet time server. The date
and time can be obtained automatically.
Creating a Shared Folder
No shared folders are configured by default. Before using the TeraStation, follow the procedure below to create one
or more shared folders.
This is an example to create a shared folder, named “Share” in drive D, which anyone can access.
1 From Server Manager, click Tools > Computer Management.
2 Click Shared Folders.
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3 Right-click Shares and click New Share.
4 Click Next.
5 Enter the path of an existing folder or a new folder, then click Next.
Notes:
• Enter “D:\Share” into the folder path to create the shared folder for the first time.
• If the message “The system cannot find the specified path. Do you want to create it?” is displayed, click Yes.
9
6 Enter a name for the share and a description (optional), then click Next.
7 Select “Customize permissions”, then click Custom.
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8 Choose Everyone and select the “Allow” checkbox for “Change”.
9 From the Security tab, click Edit > Add.
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10 Enter “Everyone” under “Enter the object names to select”, then click OK.
11 Choose “Everyone”, then select the “Allow” checkbox for Modify.
12 Click OK > OK > Finish > Finish.
Notes:
Enable a guest account:
(1) From Server Manager, click Tools > Computer Management.
(2) Click Local Users and Groups.
(3) Double-click Users > Guest.
(4) From the General tab, clear the “Account is disabled” checkbox, then click OK.
Enable access permissions:
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(1) From Server Manager, click Tools > Computer Management.
(2) Click Shared Folders.
(3) Double-click Shares, then double-click the desired shared folder.
(4) From the Security tab, click Edit.
(5) From the Local Users and Groups list, add the users or groups that will be allowed access (the groups and users
must be created beforehand). To allow access for all users, add a guest and change Administrator’s “Access
Permission” to “Full Control”.
Turning the TeraStation On and Off
Press the power button on the TeraStation to turn it on and off. Or you can turn off your TeraStation by following the
procedure below.
1 Click the Start button.
2 Click the icon, then Shut down.
3 Select the reason why you want to shut down, then click Continue.
When the power LED on the front of the TeraStation turns off, the shutdown process is complete.
Note: Always shut down the TeraStation before unplugging it. The TeraStation can be damaged if it is suddenly
unplugged without being powered down first.
Installing Antivirus Software
Installing antivirus software on the TeraStation is strongly recommended. The installation process may vary
depending on which antivirus software you use.
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Chapter 2 Preinstalled Software
The following software is preinstalled on the TeraStation.
• RAID Builder
• Buffalo Dashboard
• Email Notification
• Buffalo Replication
• TeraStation Backup & Replication Folder Settings
RAID Builder
RAID Builder is used to create RAID volumes. See the “Storage Management” chapter for more details. To launch
RAID Builder, you must be logged in as a member of the Administrators group in Windows Storage Server.
Note: This software cannot be accessed by multiple users at the same time. Before launching it, make sure that it is
not being used by another user.
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Buffalo Dashboard
Buffalo Dashboard displays system information and dismounts drives. To launch it, double-click the Buffalo
Dashboard icon in the system tray.
Note: This software cannot be accessed by multiple users at the same time. Before launching it, make sure that it is
not being used by another user.
Items Descriptions
System Information
Product Name: Displays the model name of the TeraStation.
Computer Name: Displays the hostname of the TeraStation.
Domain Name: Displays the type of domain that the TeraStation is a
member of.
OS: Displays the type of Windows installed on the TeraStation.
OS Version: Displays the version of the OS.
Firmware: Displays the firmware version of the TeraStation.
Check for updates: Enables or disables checking for new firmware
releases. When a new firmware version is available, you will be
notified here.
Manufacturer: Displays “Buffalo Inc.”.
Temperature Displays the temperature of the system.
Fan Displays the fan rpm.
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Items Descriptions
Backup Displays the status of backup and replication.
Network Information Displays IP addresses, subnet masks, default gateways, LAN port
numbers, link speed, and status.
Drive
Displays the status, drive numbers, names, capacity, and physical
sector sizes of each drive.
Options:
Shut down the TeraStation when the temperature of the drive
becomes abnormally high: The TeraStation will automatically shut
down if the drive gets too hot.
ERROR Displays error or information codes. For more detail information, refer
to the “Errors and Statuses on Buffalo Dashboard” section below.
Note: “Options” and “Check for updates” functionalities are only available when logged in as an administrator.
Errors and Statuses on Buffalo Dashboard
Note: The “x” in the message is a number of drive or assigned drive letter where an error or information event occurs.
Message Description Corrective Action
SYSTEM Error E11
Fan Failure An error occurred in the fan speed.
Check that no foreign objects or dust are
clogging the fan. If any foreign objects or
dust are found, use a pair of tweezers, air
duster, or other tools to remove them. If
the error is displayed again, contact Buffalo
technical support for assistance.
SYSTEM Error E12
Cooling Failure
A rise in the system temperature
may have exceeded the allowable
safety value.
Do not place objects in the area around the
TeraStation. Also, move the TeraStation to a
cool location. Make sure that the TeraStation’s
fan is working normally.
HDx Error E16
HDx Not Found Unable to find the drive. The drive may be disconnected or may have
failed.
HDx Broken E30
Replace the DISK
An error occurred, so the drive was
removed from the volume. Replace the drive.
SYSTEM I10
TOO HOT !
A rise in the system temperature
may have exceeded the allowable
safety value.
Move the TeraStation to a cool location. Do
not place objects in the area around the
TeraStation.
Operation I12
DEGRADE MODE Operating in degraded mode.
Check the drive where the error occurred
and replace it with a new drive. For the
replacement method, refer to chapter 6,
“Drive Replacement”.
RAID I18
x Drive Rebuilding
Resynchronizing the volume.
Note: Transfer speeds are slower
during the resynchronizing process.
Wait until resynchronization finishes. It will
take about 8–12 hours per terabyte for a
RAID 5 volume and 3–6 hours per terabyte
for a mirrored volume. This message will
disappear when resynchronization finishes.
Replication I33
Replicate Failure
An error occurred during
replication.
From Buffalo Replication, click Sync to
execute resynchronization. If the error is
displayed again, contact Buffalo technical
support for assistance.
New Firmware I52
Available
A new firmware version has been
released. Update the firmware.
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Message Description Corrective Action
I54
Backup Failure The backup job failed.
Make sure that the backup job is configured
correctly. Make sure that the NAS is on and
not in standby mode. If the backup job still
fails, check the status of NAS, the network,
and the backup source and destination. Also,
check the backup log to see if any errors
were recorded.
Email Notification
Your TeraStation can send you email reports when settings are changed or an error occurs. See the “Enabling Email
Notification” section in chapter 5 for more details.
To launch Email Notification, you must be logged in as a member of the Administrators group in Windows Storage
Server.
Note: This software cannot be accessed by multiple users at the same time. Before launching it, make sure that it is
not being used by another user.
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Buffalo Replication
Your TeraStation can be synchronized with another TeraStation, replicating most data. See the “Configuring
Replication” section in chapter 4 for more details.
To launch Buffalo Replication, you must be logged in as a member of the Administrators group in Windows Storage
Server.
Note: This software cannot be accessed by multiple users at the same time. Before launching it, make sure that it is
not being used by another user.
TeraStation Backup & Replication Folder Settings
Before using it as a backup device on the network, configure your TeraStation in “TeraStation Backup & Replication
Folder Settings”.
To launch TeraStation Backup & Replication Folder Settings, you must be logged in as a member of the
Administrators group in Windows Storage Server.
Note: This software cannot be accessed by multiple users at the same time. Before launching it, make sure that it is
not being used by another user.
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Items Descriptions
Label Enter a name for the backup or replication destination. When you
search for backup devices on the network, this name will appear.
Folder Specify a shared folder where backup data will be stored. Do not
select the root directory where the shared folder is created.
Backup Device Access Key
Enter the desired characters for a backup device access key. The
backup device access key may contain up to 8 alphanumeric
characters, hyphens (-), and underscores (_). The first character should
not be a symbol.
You may leave this field blank if you do not want a backup device
access key, but for security reasons we highly recommend entering
one for the shared folder. If a backup device access key is configured
for the shared folder, that folder will not show up as a target for
the replication destination or backup source or destination when
configuring a backup job on another Buffalo device unless it’s
entered.
To remove a folder from the list of available backup targets, select the
folder and click this button.
Save Saves the settings.
Close Exits TeraStation Backup & Replication Folder Settings.
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Chapter 3 Storage Management
Working with Volumes
Notice When Creating Volumes
• To create a volume, use RAID Builder instead of the Disk Management option in Windows Storage Server.
• When volumes are deleted, formatted, or changed to another volume type, all data stored on the volumes is
erased. Before executing these operations, back up any important data.
• In this manual, “recover” means reverting the TeraStation (including data) to its former state prior to the drive
failure. It doesn’t refer to reading data from a failed drive.
Volume Types
RAID 6 Volumes
RAID 6 distributes two parity blocks when writing data. The usable space is equal to the sum of the capacity of four
drives. If two drives in a RAID 6 volume fail, data on the volume can be recovered after the failed drives are replaced.
However, if three or more drives fail, all data is lost.
RAID 5 Volumes
RAID 5 distributes a parity block when writing data. The usable space is equal to the sum of the capacity of the five
drives. If one drive in a RAID 5 volume fails, data on the volume can be recovered after the failed drive is replaced.
However, if two or more drives fail, all data is lost.
RAID 10 Volumes
Mirrored pairs of drives in RAID 1 volumes are combined into a RAID 0 volume. The usable space is equal to the
capacity of three drives. The same data is written to multiple drives so that if one drive from either or both RAID 1
volume fails, data on the volume can be recovered after the failed drives are replaced. However, if two drives on the
same RAID 1 volume or three drives in total fail, all data is lost.
Striped Volumes
RAID 0 stripes data across the multiple drives, but lacks parity blocks like RAID 5 or RAID 6. The usable space is equal
to the capacity of all drives on the TeraStation. RAID 0 doesn’t have any redundancy so data cannot be recovered if
even a single drive fails.
Creating a Volume
To create a volume, follow the procedure below. Successfully following the procedure will erase all data stored on
the volumes.
1 Click the Start button and click RAID Builder.
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2 Select the desired volume type under “RAID Mode” and click Build New RAID Array.
3 Click OK when a warning message is displayed.
4 Click OK again. Creating the volume will begin. The TeraStation will shut down automatically after about a
minute.
5 When the power LED is distinguished, press the power button on the TeraStation to turn it on.
6 Connect Windows Storage Server via the remote desktop.
7 Click the Start button and click RAID Builder.
8 Click Format RAID and click OK.
After creating the volume is completed, refer to chapter 1 to create a shared folder.
Notes:
• If the I18 message is displayed under “ERROR” on Buffalo Dashboard, the volume has not been created yet. Wait
until the message disappears and try from the step 7 again.
• You can also format the volume using the “Format RAID” button on RAID Builder.
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Chapter 4 Backup and Replication
Data stored in the TeraStation may be lost through drive failure or wrong operation. To avoid losing data
accidentally, back up your data regularly.
You can back up data using the following functions:
• Windows Server Backup
• Buffalo Replication
• DFS Replication
Backing Up in Windows Storage Server
Preparing a Backup Destination
Follow the procedure below to set your backup schedule.
1 From Server Manager, click Tools > Windows Server Backup. The “Windows Server Backup” wizard will start.
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2 Click Local Backup. If “Reading data; please wait...” is displayed, please wait until any messages disappear.
3 Right-click on “Local Backup” and select Backup Schedule.... The “Backup Schedule Wizard” will start.
4 Click Next.
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5 Select “Custom” and click Next.
6 Click Add Items.
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7 Select the backup source folders or drives and click OK.
8 Click Next.
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9 Specify the schedule to run the backup and click Next.
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10 Select the backup destination and click Next.
11 Step through the wizard to finish.
Recovering Backup Data
Follow the procedure below to recover the backup data to the TeraStation.
Note: Bare-metal recovery is not supported for the backup data stored using the backup function of Windows
Storage Server.
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1 From Server Manager, click Tools > Windows Server Backup. The “Windows Server Backup” wizard will start.
2 Click Local Backup. If “Reading data; please wait...” is displayed, please wait until any messages disappear.
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3 Right-click on “Local Backup” and click Recover.... The recovery wizard will start.
4 Select where the backup data is saved and click Next. When “A backup stored on another location” is selected,
specify the folder of the backup data in the next page.
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5 Select the date when a data backup occurred and click Next.
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6 Select the recovery targets and click Next.
7 Step through the wizard to finish.
Configuring Replication
Replication copies all data from a share to a share on a different TeraStation. This is an easy way to configure a
reliable system to provide data protection in the event your main TeraStation fails. To configure replication, connect
an Ethernet cable to the LAN port of each TeraStation and follow the steps below.
Note: The replication operation may not proceed properly if a large number of files or a large capacity file have been
replicated continually for a long time, causing too large of a data load. Before starting replication, check if there are
any possible pauses for operational issues.
Differences Between Buffalo Replication and DFS Replication
Buffalo Replication
• One-way replication (from the TeraStation to another device)
• Another Buffalo NAS devices can easily be configured for the replication destinations.
DFS Replication
• Two-way replication
• The Active Directory domain environment is required and the TeraStation should be joined to the domain.
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If your environment must join the Active Directory domain, use DFS Replication. If joining the Active Directory is
not required, or if a TeraStation or LinkStation has been configured as the replication destination, using Buffalo
Replication is recommended.
Before Using Replication
• For best results, use static IP addresses with the same subnet masks for both replication TeraStations (source and
destination). If on a VPN network, configure the network settings so that broadcast packets are not dropped.
• Setting the TeraStation on a 1000 Mbps network is recommended.
• Up to five replication tasks can be created.
• Filenames and file paths that will be copied by replication should be within 170 characters. Files with filenames
that are longer than 170 characters may not be copied correctly.
Buffalo Replication
If using Buffalo Windows Storage Server-installed TeraStations as both the replication source and destination, start
from step 1. If using a different TeraStation as the replication destination, refer to that TeraStation’s user manual to
configure it as a replication destination. After you finish configuring on the TeraStation’s Settings, go to step 3.
1 Click TeraStation Backup & Replication Folder Settings in the Start menu on the replication destination
TeraStation’s Windows Storage Server.
2 Click the blank space under “Label” and enter a label for the folder. Click under “Folder” and select the
folder as a replication destination. Enter the desired characters for a backup device access key and click Save
when finished.
3 Click Buffalo Replication in the Start menu on the replication source TeraStation’s Windows Storage Server.
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4 Click the blank space under “Replication Source”, click , and select a folder from the list as the replication
source folder, then click OK.
5 If you had configured a backup device access key to the replication destination folder, click Set Backup Device
Access Key. If you didn’t, skip to step 7.
6 Enter the configured backup device access key of the replication destination folder and click OK.
7 Click the blank space under “Replication Target” and select the folder, then click Select from a folder list. If no
shared folders appear, click Refresh and try again.
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To configure folders on the device that is located on another network, click Add and enter the IP address of the
device, then click Save. After the IP address is added to the list, click Refresh again to add the folder to the list of
folders.
8 When finished configuring, click Apply.
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9 Click OK. The task will start a differential overwrite from the replication source data to the replication
destination. The task will start a full backup from the replication source data to the replication destination after
deleting existing files in the replication destination.
Notes:
• To delete the settings from the list, select the task and click Delete.
• The Ethernet port number to use for replication cannot be specified in the replication task.
• The following files and folders will not be replicated:
Files with periods (.) or underscores (_) as the first character in their name.
Folders with periods (.) or underscores (_) as the first character in their name.
.AppleDesktop/
Network Trash Folder/
TheVolumeSeHngsFolder/
.DS_Store/
.AppleDouble/
.AppleDB/
If the Network Settings Are Changed After Replication Tasks Are Created
If the network settings are changed after replication tasks are created, the TeraStation cannot communicate with
the replication destination TeraStation and replication may fail. For example, disconnecting the Ethernet cable and
reconnecting it to another LAN port or changing the IP address of the replication source or destination TeraStation.
If the network settings are changed, refresh the list of TeraStations and LinkStations as follows.
1 Click Buffalo Replication in the Start menu on Windows Storage Server.
2 Click Refresh and refresh the detected TeraStations and LinkStations list.
3 When the TeraStation that the network settings were changed is displayed in the refreshed list, close the
window and click Sync.
DFS Replication
DFS (Distributed File System) is a set of client and server services that allows Windows users to organize many
distributed SMB file shares into a distributed file system.
To use DFS Replication, the TeraStation must be joined to an Active Directory domain. Make the necessary settings
as detailed below to use DFS Replication on Windows Storage Server.
This section uses the following environment parameters as an example:
Replication Source: “WSH5610DN6A0E”
Replication Destination: “Server-A”
Namespace Server: “WSH5610DN6A0E”
Namespace Name: “Public2”
Namespace Folder: “buffalo-share”
Replication Group: “Buffalo_DFS”
Replication Source Folder: “D:\rep_src”
Replication Destination Folder: “D:\rep_dst”
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Joining an Active Directory
1 From Server Manager, click Local Server.
2 Click the hostname of your TeraStation.
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3 From the Computer Name tab, click Change.
4 Select “Domain”, enter a domain name, and click OK.
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5 Enter an administrator username and password for the Active Directory domain controller.
6 Click OK, then click OK again.
7 Click Close.
8 Click Restart Now and restart your computer to apply settings.
Installing DFS
1 From Server Manager, click Dashboard > Add roles and features.
2 Click Next.
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3 Select “Role-based or feature-based installation” and click Next.
4 Click Next.
5 Select “DFS Namespaces” under “File and Storage Services” > “File and iSCSI Services”.
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6 Select “Include management tools (if applicable)” and click Add Features.
7 Select and “DFS Replication”.
8 Click Next twice, then click Install.
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9 Click Close to finish.
Creating Namespaces
1 From Server Manager, click Tools > DFS Management.
2 Right-click Namespaces, then click New Namespace.
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3 Enter a hostname for the namespace server and click Next.
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4 Enter a name for the namespace and click Next.
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5 Select Domain-based namespace and click Next.
6 Click Create.
7 Click Close when the New Namespace Wizard finishes.
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8 From DFS Management, right-click the name you created through the wizard and click New Folder.
9 Enter a folder name and click Add.
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10 Enter a path to the folder or select from the list by clicking Browse. Click OK. You may be asked to create a new
folder if the selected path doesn’t exist. In such a case, click Yes.
11 Click OK again.
Configuring DFS Replication
1 From Server Manager, click Tools > DFS Management.
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2 Right-click Replication, then click New Replication Group.
3 Select the group replication type and click Next.
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4 Enter a name for the replication group and click Next.
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5 Click Add.
6 Enter more than two servers’ hostnames to join the replication group and click OK.
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7 Click Next.
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8 Select “Full mesh” and click Next.
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9 Click Next again.
Note: You have options to specify the network band and the date and time. To configure bandwidth, select
Replicate continuously using the specified bandwidth and the bit rate from the drop-down list. To configure the
schedule time, select Replicate during the specified days and times and click Edit Schedule. You can select the
date and time in the displayed window.
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10 Select the device as the primary member and click Next.
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11 Click Add.
12 Select the folder as the replication source and click OK.
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13 Click Next.
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14 Click Edit.
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15 Select “Enabled” and select the folder as the replication destination, then click OK.
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16 Click Next.
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17 Click Create.
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18 Click Close when completed.
Note: >It may take some time before actual replication is caught up. When the following window appears, click
OK.
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Chapter 5 Additional Settings
Changing Server Name, Workgroups, and Domains
1 From Server Manager, click Local Server.
2 Click the hostname of your TeraStation.
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3 From the Computer Name tab, click Change.
4 Enter the computer name, choose domain or workgroup, and click OK.
Note: The computer name should contain 15 characters or less. If 16 or more characters are entered, all characters
from the 16th character on are ignored.
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Changing the Password
The default password for the TeraStation’s administrator account is “password”. This is public knowledge, so for
security, you should change it immediately. Follow the procedure below to change the password.
Administrator’s Password
1 Log on to Windows Storage Server using “Administrator”.
2 Press Ctrl+Alt+End.
3 Click Change a password.
4 Enter the current administrator’s password and a new password (twice), then press the Enter key.
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Passwords for Other Users
1 From Server Manager, click Tools > Computer Management.
2 Click Local Users and Groups, then double-click Users.
3 Right-click the user whose password will be changed and click Set Password.
4 Click Proceed.
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5 Enter a new password (twice).
Adding a User
1 From Server Manager, click Tools > Computer Management.
2 Click Local Users and Groups.
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3 Right-click Users and click New User.
4 Enter the desired settings and click Create.
5 Click Close.
Connecting with Standard Accounts
Accounts not belonging to the Administrators group cannot connect to Windows Storage Server through the
remote desktop. Those accounts must be added to the “Remote Desktop Users” group. Follow the procedure below
to add accounts to the group.
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1 From Server Manager, click Tools > Computer Management.
2 Click Local Users and Groups, then double-click Groups.
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3 Double-click Remote Desktop Users.
4 Click Add.
5 Click Advanced.
6 Click Find Now.
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7 Select the user to be added as a group member and click OK.
8 Click OK, then click OK again.
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Adding a Group
1 From Server Manager, click Tools > Computer Management.
2 Click Local Users and Groups.
3 Right-click Groups and choose New Group.
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4 Enter a group name and click Add.
5 Click Advanced.
6 Click Find Now.
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7 Select the users to be registered to the group.
8 Click OK, then click OK again.
9 Click Create.
10 Click Close.
Enabling Email Notification
Your TeraStation can send you email reports daily, or when settings are changed or an error occurs. Notification
emails may be triggered by any of TeraStation reports or Windows event logs.
Configuring Email Server
1 Click the Start button and click Email Notification.
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2 Select the “Enable email notification” checkbox.
3 Click New and enter an email address.
4 Enter your email server settings. Click OK to finish the email notification settings. You can send a test email
when clicking Test Message.
5 Enter the password of the user you’re logged in as and click OK.
Items Descriptions
Enable email notification If enabled, email reports will be sent during specific events.
Send to
Adds a new receiver for the notification email. Click New to add a new
email address. Click Edit to change the receiver settings or Delete to
remove an address from the list.
Note: Up to five email addresses may be added.
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Items Descriptions
Authentication
SMTP Server Address: Enter your email SMTP server’s address and
port number. Port number 25 is configured by default.
Note: If you choose “None” or “POP before SMTP” for the user
authorization, the port number is locked to “25”.
User Authentication Method: Select the user authorization type
from “None”, “POP before SMTP”, “LOGIN (SMTP-AUTH/LOGIN)”, and
“CRAM-MD5 (SMTP-AUTH/CRAM-MD5)”. If “POP before SMTP” is
selected, enter the POP server address and port number. Unless the
port is specified, the standard port number (110) is used.
Username and Password: Enter the username and password of your
email server.
SSL/TLS: If “LOGIN (SMTP-AUTH/LOGIN)” or “CRAM-MD5 (SMTP-AUTH/
CRAM-MD5)” is selected, select whether to use SSL/TLS or STARTTLS.
Email Settings
Sender Address: Enter the sender’s email address for notification
emails.
Title: Enter the subject of the notification email.
Click Content Options to select the event that will trigger the
notification emails to be sent.
Test Message Sends a test email to the email address which is configured.
Specifying TeraStation Reports
A notification email can be sent using TeraStation reports.
1 Click the Start button and click Email Notification.
2 Click Content Options.
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3 Click the Report Settings tab and select the “Use TeraStation reports to determine notification type” checkbox.
4 Click On or Off to enable/disable the notifications of the function. When you select the checkboxes to the left
of each log level, all notifications of the line will be selected at once.
5 Click OK, then click OK again.
6 Enter the password of the user you’re logged in as and click OK.
The notification emails will be categorized into the following importance levels.
Levels Details
Daily Report Describes the status of the TeraStation in a daily report email.
Info Sends a notification email if an event occurs. Info reports will contain just
information such as capacity information, backup job starts/finishes, etc.
Notice
Sends a notification email if a non-critical error occurs. Notice reports will contain
warnings such as something has failed, but the function or TeraStation can
continue operating as usual. It is recommended to do the corrective action for the
notice as soon as possible.
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Levels Details
Error
Sends a notification email if an error occurs. Error reports will describe any
critical failures that prevented a function or TeraStation from operating. It is
recommended to do the corrective action for the error immediately.
Specifying Windows Event Logs
A notification email will be sent when the specified event occurs. This section describes notifications using Windows
Update events.
1 Click the Start button and click Email Notification.
2 Click Content Options.
3 Click the Event ID Settings tab and select the “Use Windows event logs to determine notification type”
checkbox.
4 Click New.
5 Select the importance level from the “Log Level” list.
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6 Select “System” from the “Log Type” list.
7 Enter “Microsoft-Windows-WindowsUpdateClient” into the “Source” box.
8 An event ID can be blank. All events triggered by Windows Update will be notified. If you prefer only being
notified of specific events, enter those event IDs.
9 Click OK three times.
10 Enter the password of the user you’re logged in as and click OK.
Acquiring Windows Event Logs
To acquire event logs of the TeraStation, follow the procedure below.
1 From Server Manager, click Tools > Event Viewer.
2 Double-click Windows Logs.
3 Right-click on either “Application”, “Security”, “Setup”, or “System” in the left-side menu to determine the logs to
be saved.
4 Click Save All Events As.
5 Specify the desired location and enter a filename, then click Save. Do not change the file type.
6 When the “Display Information” screen appears, click OK.
The operation to acquire event logs is complete. Open the log file stored in the specified location to check the
contents of the event logs.
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Chapter 6 Drive Replacement
LEDs
If a drive fails or dismounts, the LED will glow as below. To see the status LEDs, open the front cover.
2
1
1 Fail LED
Glows amber if a drive has failed.
2 Status LEDs
The failed drive’s status LED will be glowing a steady amber. It also glows when the drive is dismounted.
If the volume is fragmented by a drive failure, such as in the case of a 3-drive failure in a RAID 6 volume, the LEDs will
glow as above and the “SYSTEM DOWN” message will be displayed on the LCD panel.
Notes:
• For the replacement drive, use a Buffalo OP-HDBN/B series drive. The new drive should be the same size as the
replacement drive.
• The TeraStation is fragile. Handle it with care. Do not drop or bump the TeraStation.
• Use caution when handling the TeraStation in order to avoid personal injury.
• Never disassemble any parts while replacing a drive unless instructed to do so in this manual. Any malfunction or
damage caused by disassembling the TeraStation will void your warranty.
• To avoid damaging the TeraStation with static electricity, ground yourself by touching something made of metal
before handling any sensitive electronic parts.
• Do not change the order of the drives in the TeraStation. For example, pulling out drive 1 and replacing it with
drive 2 may cause data to be corrupted or lost.
Drive Replacement Procedure
Follow the procedure below to replace a defective drive.
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“ONE DRIVE DOWN” Is Displayed on the LCD Panel
If the “ONE DRIVE DOWN” message is displayed, there is no redundancy for RAID 5 and RAID 10 volumes. It is
recommended to replace the defective drive immediately. Back up data before replacing drives.
Note: The “x” on the LCD panel message is a number of volume type.
1 Open the front cover with the included key.
2 Check the status LEDs. The LED for the failed drive glows amber.
3 Push the unlock button of the drive whose status LED is glowing amber and swing the locking mechanism out.
Do not unplug and remove the drives with the status LED lit green. If you do, it may cause data loss or
the TeraStation to malfunction.
1
2
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4 Pull out the drive cartridge and remove it from the TeraStation.
5 Remove the drive from the cartridge.
6 Install a new drive into the cartridge.
7 Replace the four screws.
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8 Insert the new drive into the empty slot, slide the drive in with the locking mechanism open, and swing the
lock back down until it clicks into the place.
2
1
9 Close the front cover with the key.
10 The “RAID-x RECOVERING 0%” message will be displayed on the LCD panel after 3 minutes.
RAID-x
RECOVERING 0%
11 When “RAID-x NORMAL” is displayed, drive replacement is finished.
RAID-x
NORMAL
Drive replacement is finished.
“TWO DRIVE DOWN” or “MULTIPLE DOWN” Is Displayed on the LCD
Panel
If either the “TWO DRIVE DOWN” message or the “MULTIPLE DOWN” message is displayed, there is no redundancy. It
is recommended to replace the defective drive immediately. Back up data before replacing drives.
Note: The “x” on the LCD panel message is a number of volume type.
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1 Open the front cover with the included key.
2 Check the status LEDs. The LED for the failed drive glows amber.
3 Push the unlock button of the drive whose status LED is glowing amber and swing the locking mechanism out.
Do not unplug and remove the drives with the status LED lit green. If you do, it may cause data loss or
the TeraStation to malfunction.
1
2
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4 Pull out the drive cartridge and remove it from the TeraStation.
5 Remove the drive from the cartridge.
6 Install a new drive into the cartridge.
7 Replace the four screws.
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8 Insert the new drive into the empty slots, slide the drive in with the locking mechanism open, and swing the
lock back down until it clicks into the place.
2
1
9 The “RAID-x RECOVERING 0%” message will be displayed on the LCD panel after 3 minutes.
RAID-x
RECOVERING 0%
10 When “RAID-x ONE DRIVE DOWN” is displayed, replacement for a defective drive is finished.
RAID-x
ONE DRIVE DOWN
11 Push the rest of the failed drive’s unlock button and swing the locking mechanism out.
12 Insert the new drive into the empty slot, slide the drive in with the locking mechanism open, and swing the
lock back down until it clicks into the place.
13 Close the front cover with the key.
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14 The “RAID-x RECOVERING 0%” message will be displayed on the LCD panel after 3 minutes.
RAID-x
RECOVERING 0%
15 When “RAID-x NORMAL” is displayed, drive replacement is finished.
RAID-x
NORMAL
“SYSTEM DOWN” Is Displayed on the LCD Panel
When the “SYSTEM DOWN” message is displayed, data on the TeraStation has already been lost. The issue occurs
on the drive so the operating system may become unstable. It is recommended to replace the defective drive
immediately. Back up data before replacing drives.
For Striped Volume:
1 Turn off the TeraStation. It may take some time until the shutdown process completes.
2 Turn the TeraStation on while holding down the mode button.
3 When “RAID-0 NORMAL” is displayed, you can proceed.
If “SYSTEM DOWN” is still displayed, go to the next step to replace the defective drive.
4 Open the front cover with the included key.
5 Check the status LEDs. The LED for the failed drive glows amber.
6 Push the unlock button of the drive whose status LED is glowing amber and swing the locking mechanism out.
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Do not unplug and remove the drives with the status LED lit green. If you do, it may cause data loss or
the TeraStation to malfunction.
1
2
7 Pull out the drive cartridge and remove it from the TeraStation.
8 Remove the drive from the cartridge.
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9 Install a new drive into the cartridge.
10 Replace the four screws.
11 Insert the new drive into the empty slots, slide the drive in with the locking mechanism open, and swing the
lock back down until it clicks into the place.
2
1
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12 Close the front cover with the key.
13 Turn the TeraStation off first, then turn it on while holding down the mode button.
14 “RAID-0 NORMAL” will be displayed on the LCD panel.
RAID-0
NORMAL
15 Create a volume by referring to the “Creating a Volume” section in chapter 3.
For RAID 6 or RAID 10 Volumes:
1 Open the front cover with the included key.
2 Check the status LEDs. The LED for the failed drive glows amber.
3 Pull out two drive cartridges whose status LED glow amber and remove them from the TeraStation. Leave the
drives whose status LEDs blink amber in the TeraStation.
Do not unplug and remove the drives with the status LED lit green. If you do, it may cause data loss or
the TeraStation to malfunction.
4 Turn off the TeraStation. It may take some time until the shutdown process completes.
5 Turn on the TeraStation while holding down the mode button with the drives left removed.
6 When either the “RAID-x TWO DRIVE DOWN” message or the “MULTIPLE DOWN” message is displayed, replace
the defective drive by referring to the ““TWO DRIVE DOWN” or “MULTIPLE DOWN” Is Displayed on the LCD
Panel” section above.
If “SYSTEM DOWN” is still displayed, go to the next step to replace more defective drives.
7 Pull out other defective drive cartridges whose status LED glows amber and remove them from the
TeraStation.
8 Remove drives from the cartridges and install new drives in them.
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9 Insert the new drive into all empty slots, slide the drive in with the locking mechanism open, and swing the
lock back down until it clicks into the place.
10 Close the front cover with the key.
11 Turn the TeraStation off, then turn it on while holding down the mode button.
12 “RAID-x NORMAL” will be displayed on the LCD panel.
RAID-x
NORMAL
If either “RAID-x ONE DRIVE DOWN”, “RAID-x TWO DRIVE DOWN”, or “SYSTEM DOWN” messages are displayed,
try the procedure described in each section above.
13 Create a volume by referring to the “Creating a Volume” section in chapter 3.
For RAID 5 Volume:
1 Open the front cover with the included key.
2 Check the status LEDs. The LED for the failed drive glows amber.
3 Pull out one drive cartridge whose status LED glow amber and remove them from the TeraStation. Leave the
drives whose status LEDs blink amber in the TeraStation.
Do not unplug and remove the drives with the status LED lit green. If you do, it may cause data loss or
the TeraStation to malfunction.
4 Turn off the TeraStation. It may take some time until the shutdown process completes.
5 Turn on the TeraStation while holding down the mode button with the drives left removed.
6 When the “RAID-5 ONE DRIVE DOWN” message is displayed, replace the defective drive by referring to the
““ONE DRIVE DOWN” Is Displayed on the LCD Panel” section above.
If “SYSTEM DOWN” is still displayed, go to the next step to replace the defective drive.
7 Remove another defective drive cartridge whose status LED glows amber from the TeraStation.
8 Remove drives from the cartridges and install new drives in them.
9 Insert the new drive into all empty slots, slide the drive in with the locking mechanism open, and swing the
lock back down until it clicks into the place.
10 Close the front cover with the key.
11 Turn the TeraStation off, then turn it on while holding down the mode button.
12 “RAID-5 NORMAL” will be displayed on the LCD panel.
RAID-5
NORMAL
If “RAID-5 ONE DRIVE DOWN” or “SYSTEM DOWN” is displayed, try the procedure described in the each section
above.
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13 Create a volume by referring to the “Creating a Volume” section in chapter 3.
Replacing a Non-Malfunctioning Drive
Do not replace a drive that is not malfunctioning.
If you must change a drive that is not malfunctioning, shut down the TeraStation before replacing the drive. If you
need to replace more than one drive at the same time, replace the drives one at a time to preserve your data. When
replacing the non-malfunctioning drive, follow the procedures below:
Operating in Striped Volume
All data on the volume will be deleted after replacing the drive. You will not be able to use the TeraStation until
the drive has been replaced. Refer to the ““SYSTEM DOWN” Is Displayed on the LCD Panel” section above for the
procedure.
Operating in a Redundant Volume Other Than Striped Volume
If you are using a redundant volume such as RAID 5 or 6, the volume will be in degraded mode after replacing the
drive. You need to recover from degraded mode by replacing the drive. Refer to the ““ONE DRIVE DOWN” Is Displayed
on the LCD Panel” section above for the procedure.
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Chapter 7 Utilities
NAS Navigator2 for Windows
NAS Navigator2 is a utility program that makes it easy to display Windows Storage Server, change the TeraStation’s
IP address, or check its drive in remote desktop. To install NAS Navigator2, download the installer from
http://d.buffalo.jp/WSH5010N6/.
Double-click the NAS Navigator2 icon ( ) to start NAS Navigator2.
Click a TeraStation’s icon to display total capacity, used capacity, workgroup name, IP address, subnet mask, default
gateway, MAC address, and firmware version.
Double-click the icon to open a shared folder on the TeraStation.
Name Description
Menu
Map All Remote Shares to
Drive Letters
Assigns all Buffalo NAS devices’ shared folders as network
drives. This is available only when a shared folder has been
created.
Create Desktop Shortcut*Creates a desktop shortcut to the Buffalo NAS device’s
shared folders.
Launch NAS Navigator2
on Startup
Launches NAS Navigator2 in the system tray when Windows
boots.
Display Errors If an error occurs, an error message will appear from the
NAS Navigator2 icon in the system tray.
Properties*
Opens the properties page that lets you configure the
Buffalo NAS device’s IP address or open Windows Storage
Server in remote desktop.
Close Closes NAS Navigator2.
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Name Description
View
View
Icons: Displays icons.
Details: Displays the hostname, product name, workgroup,
IP address, subnet mask, and default gateway.
Sort by
If you have multiple Buffalo NAS devices on the network,
you may choose to display them in order of hostname,
product name, workgroup, IP address, subnet mask, or
default gateway.
Browse*Opens the Buffalo NAS device’s shared folders.
Refresh Searches for the Buffalo NAS devices on the network again.
Right-click your
device’s icon to show
these menus.
Browse Shares Opens the Buffalo NAS device’s shared folders.
Open Remote Desktop Opens Windows Storage Server in remote desktop.
Properties
Opens the properties page that lets you configure the
Buffalo NAS device’s IP address or open Windows Storage
Server in remote desktop.
Create Desktop Shortcut Creates a desktop shortcut to the Buffalo NAS device’s
shared folders.
*Click on the Buffalo NAS device’s icon to display these options.
When NAS Navigator2 is closed, right-click the NAS Navigator2 icon in the system tray for the following options.
Name Description
Buffalo NAS device
name
Browse Shares Opens the Buffalo NAS device’s shared folders.
Open Remote Desktop Opens Windows Storage Server in remote desktop.
Properties
Opens the properties page that lets you configure the
Buffalo NAS device’s IP address or open Windows Storage
Server in remote desktop.
Create Shortcut Creates a desktop shortcut to the Buffalo NAS device’s
shared folders.
Refresh Searches for the Buffalo NAS devices on the network again.
Open NAS Navigator2 Opens the NAS Navigator2 window.
Exit Exits NAS Navigator2.
The following tasks may be performed from the Buffalo NAS device’s properties page.
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Name Description
Remote Desktop Click Open Remote Desktop to open Windows Storage Server.
IP Address
Select the “Use DHCP” checkbox to assign an IP address from the DHCP server
automatically. If there is no DHCP server on the network, you cannot use this
function. Select the “Renew IP address” checkbox to obtain an IP address from the
DHCP server. You can manually enter a static IP address, subnet mask, and default
gateway.
Changing the IP Address
1 Double-click the NAS Navigator2 icon ( ) to start NAS Navigator2.
2 Right-click your TeraStation’s icon and select Properties > IP Address.
3 Clear the “Use DHCP” checkbox and enter the desired settings, then click OK. If the username and password
prompt appears, enter the admin username and password.
NAS Navigator2 for macOS
NAS Navigator2 is a utility program that makes it easy to display Windows Storage Server, change the TeraStation’s
IP address, or check its drive in remote desktop. To install NAS Navigator2, download the installer from
http://d.buffalo.jp/WSH5010N6/.
Click the NAS Navigator2 icon ( ) in the Dock to start NAS Navigator2.
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Click a TeraStation’s icon to display total capacity, used capacity, workgroup name, IP address, subnet mask, default
gateway, MAC address, and firmware version.
Double-click the icon to open a shared folder on the TeraStation.
Name Description
Open Opens the Buffalo NAS device’s shared folders.
Refresh Searches for the Buffalo NAS devices on the network
again.
Open Remote Desktop Opens Windows Storage Server in remote desktop.
Configure
Opens the properties page that lets you configure
the Buffalo NAS device’s IP address or open Windows
Storage Server in remote desktop.
Label Color Selects the color of the name displayed below the icon.
View Options Lets you choose icon size, position, and view mode.
Auto Power Mode Auto power mode can turn supported Buffalo NAS
devices on the network on and off automatically.
To display these options,
hold down the control
key and click your
device’s icon.
Open Folder Opens the Buffalo NAS device’s shared folders.
Open Remote Desktop Opens Windows Storage Server in remote desktop.
Configure
Opens the properties page that lets you configure
the Buffalo NAS device’s IP address or open Windows
Storage Server in remote desktop.
Label Color Selects the color of the name displayed below the icon.
The following tasks may be performed from the Buffalo NAS device’s properties page.
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Name Description
Remote Desktop Click Open Remote Desktop to open Windows Storage Server.
IP Address
Select the “Use DHCP” checkbox to assign an IP address from the DHCP server
automatically. If there is no DHCP server on the network, you cannot use this
function. Select the “Renew IP address” checkbox to obtain an IP address from the
DHCP server. You can manually enter a static IP address, subnet mask, and default
gateway.
Changing the IP Address
1 Click the NAS Navigator2 icon ( ) in the Dock to start NAS Navigator2.
2 Click the TeraStation icon while holding down the control key, then select Configure > IP Address.
3 Clear the “Use DHCP” checkbox; enter the desired settings and the administrator password, then click Apply.
NovaBACKUP
NovaBACKUP is a Windows utility that lets you back up data on your computer.
The NovaBACKUP installer is available from http://d.buffalo.jp/WSH5010N6/. Select the region and model to go to
your specific model’s d.buffalo website. Download the NovaBACKUP installer and install it onto your computer.
To download the installer, you will need the serial number of your TeraStation. The serial number is printed on the
label on the back of the unit.
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Chapter 8 Troubleshooting
While using the TeraStation, you may lose your important data due to sudden accidents, hard disk failure, or
accidental misoperation. Back up your data regularly! For best results, back up your data to Buffalo drives like the
TeraStation, LinkStation, or DriveStation series.
The TeraStation Becomes Unaccessible
Common causes of typical issues that may occur, including if you are unable to search using NAS Navigator2 or the
remote desktop screen does not open, are described below.
Cause 1. The cables are not connected correctly:
The cables are not physically connected, or there may be a contact defect. Reconnect the AC cable and Ethernet
cable and restart both the computer and TeraStation.
Cause 2. Security software in the background is blocking communication:
Add an exception to your firewall software, or disable the firewall software completely. Turn off any software security
suite that might include a firewall. Try searching again.
Cause 3. Wireless and wired adapters are both enabled:
Disable all adapters except for the Ethernet adapter connected to the TeraStation.
Cause 4. The Ethernet cable is defective, or the connection is unstable:
Try changing the hub port or Ethernet cable that you used to connect.
Cause 5. The LAN board, card, or adapter that you are using is defective:
Try changing the LAN board, card, or adapter.
Cause 6. The duplex mode of the network adapter or hub has not been set:
Select either “10M half-duplex” or “100M half-duplex” for the duplex mode of the network adapter or hub. Some
network adapters may be unable to connect the network correctly when the duplex mode is set to auto negotiation.
Cause 7. A network bridge is installed:
If the network has a network bridge that is not being used, remove it.
Cause 8. You are searching from a different network:
You cannot conduct searches beyond your local network subnet. Connect the TeraStation to the same network
subnet as the computer performing the search.
Cause 9. TCP/IP is not operating correctly:
Reinstall the LAN adapter drivers.
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Cause 10. Remote desktop connection software is not installed on your Mac:
If using macOS, download and install “Microsoft Remote Desktop” from the Mac App Store.
Shared Folders Suddenly Do Not Open
If the TeraStation shared folder is assigned and used as a network drive, the TeraStation may suddenly become
inaccessible if network settings such as IP addresses or groups are changed. If this happens, open NAS Navigator2
and double-click your TeraStation icon to access a shared folder.
Unable to Access the Shared Folder or the System Becomes
Unstable
This usually happens because too many software applications are running on Windows Storage Server, causing
a memory shortage. Exit or uninstall some of the software running on Windows Storage Server, then restart the
TeraStation.
Drive Status Cannot Be Found
If the language settings are not the same for the following options, the drive status such as error, resynchronization,
or degraded may not be detected correctly. Configure the same language for these options.
• Display language
• Welcome screen and system account
• System locale
LCD Panel Displays a Different IP Address
The IP address displayed when pressing the select button is for maintenance use only and this is not the IP address
of the TeraStation.
Resynchronization Regressed When TeraStation Was
Restarted While Resynchronizing
If you restart the TeraStation while resynchronizing, the resynchronization temporarily halts and will resume after
the reboot completes. The ones place digit of the progress display will be reset to “0”.
For example, if rebooted when resynchronizing has proceeded to 15%, the progress status after restarting will be
10%.
TeraStation Does Not Boot
If Windows Storage Server no longer functions properly, perform recovery using the supplied SD card. This recovery
procedure erases your data. Backing up regularly is highly recommended to avoid losing your important data.
Notice Before Recovery
• Do not connect the SD card to another TeraStation or your computer. The recovery process that involves using
this SD card is intended for this product only.
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• If the storage pool is created on drive 1, delete the storage pool before running the recovery process.
• Remove all USB devices except for the supplied SD card, a card reader, a mouse, and keyboard before recovering.
When it’s completed, you can connect them back to the TeraStation.
Recovering Windows Storage Server
1 Turn off the TeraStation, following the procedure on the “Turning the TeraStation On and Off” section in
chapter 1.
2 Insert the SD card into the card reader (not included).
3 Connect a mouse, keyboard, and the card reader to the TeraStation using a USB 3.0 or 2.0 port.
4 Connect the monitor to the TeraStation using a HDMI or VGA port.
5 Press the power button to turn the TeraStation on.
6 Press the F11 key some times until the “Please select boot device:” is displayed. When it’s displayed, stop
pressing F11. If it not displayed, repeat from the step 1.
7 Press the Down Arrow key and select the SD card beginning from “UEFI:”, then press the Enter key.
8 The recovery process proceeds automatically.
9 When the recovery process finishes, the TeraStation shuts down automatically.
10 Turn on the TeraStation. If it boots up properly, recovery is completed.
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Chapter 9 Appendix
Default Settings
Administrator’s Name Administrator
Password password
Shared Folders Drives C and D are configured as administrative hidden shares
by Windows Storage Server’s default settings.
IP Address
The TeraStation will get its IP address automatically from a DHCP
server on the network. If no DHCP server is available, then an IP
address will be assigned as follows:
IP Address: 169.254.xxx.xxx (“xxx” is assigned randomly when
booting the TeraStation.)
Subnet Mask: 255.255.0.0
Registered Groups Windows Storage Server’s default groups are registered.
Microsoft Network Group Setting WORKGROUP
Volume Type RAID 6 volume
Local Security Policy “Password must meet complexity requirements” is disabled by
default.
Note: The Windows settings on this TeraStation have been customized for best performance so that the power
options settings can be left alone as recommended.
The TeraStation has the following functions and roles:
Features:
.NET Framework 4.7, iSNS Server, Windows PowerShell 5.1, WoW64 Support etc.
Roles:
File and Storage Services
Note: For other installed roles and features, see “Roles and Features”, which you can reach by clicking “Local Server”
on the left side menu in “Server Manager”.
Errors on the LCD Panel
The TeraStation indicates errors on the LCD panel. The LCD panel can help you troubleshoot problems. Refer to the
“Diagrams” section in chapter 1 to locate where the LCD panel is.
If an error occurs, the TeraStation will beep. You can stop the beeping by pressing the mode button.
Note: The “x” on the LCD panel message is a number of volume type.
Error Messages
LCD Panel Corrective Action
RAID-x
ONE DRIVE DOWN
One drive failed. Check the LED in front for the defective drive. Refer to
chapter 6, “Drive Replacement”, and replace the failed drive with a new drive.
You can stop the beeping by pressing the mode button.
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LCD Panel Corrective Action
RAID-x
TWO DRIVE DOWN
Two drives failed. Check the LED in front for the defective drive. Refer to
chapter 6, “Drive Replacement”, and replace the failed drive with a new drive.
You can stop the beeping by pressing the mode button.
MULTIPLE
DOWN
Two or three drives failed. Check the LED in front for the defective drive.
Refer to chapter 6, “Drive Replacement”, and replace the failed drive with a
new drive.
You can stop the beeping by pressing the mode button.
SYSTEM
DOWN
Three or more drives failed. Check the LED in front for the defective drive.
Refer to chapter 6, “Drive Replacement”, and replace the failed drive with a
new drive.
You can stop the beeping by pressing the mode button.
Code ROM Error
System Halted
Program ROM cannot be read. Shut off the TeraStation, wait 10 seconds, then
turn it back on. If the error still remains, contact Buffalo technical support.
Work RAM Error
System Halted
A work memory error occurred on the array controller. Shut off the
TeraStation, wait 10 seconds, then turn it back on. If the error still remains,
contact Buffalo technical support.
Dispatch
Nesting Error
Divide or FPP or
Invalid Code Err
System
INTERRUPT Error
System
SBI INT Occur
System
RIE INT:0x000
System
AE INT:0x000
System
TRAP Error
Buffer Manager
Queue Error
Cache Buffer
Error 0x#######
Buffer Size
Error
Buffer Manager
Link Error
Internal error. The TeraStation cannot be accessed. Contact Buffalo technical
support.
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Characters Added When “ONE DRIVE DOWN” or “SYSTEM DOWN”
Occurs
When “ONE DRIVE DOWN” or “SYSTEM DOWN” is displayed on the LCD panel, one of the following characters will
also be displayed. Refer to the chart below for more detailed information about the error that occurred.
For Hardware Errors
r
The drives may be malfunctioning. Replace the drive by referring to chapter 6,
“Drive Replacement”.
A
B
C
D
E
I
M
N
O
p
R
S
T
Y
Z
z
L
W
X Drive disconnected. Reconnect the drive.
Note: If “S”, “Z”, or “z” is displayed, the drives may be malfunctioning. Contact Buffalo technical support while keeping
the TeraStation power on.
For Software Errors
UThe drives may be malfunctioning. Replace the drive by referring to chapter 6,
“Drive Replacement”.
E
Specifications
Check the Buffalo website for information about the latest products and specifications.
Installed System
Microsoft Windows Storage Server 2016 Standard Edition
Note: The Microsoft Software License is on the d.buffalo website,
http://d.buffalo.jp/WSH5010N6/. Be sure to read the terms and conditions of this
license.
LAN Interface
Standards Compliance IEEE 802.3ab (1000BASE-T), IEEE 802.3u (100BASE-
TX), IEEE 802.3 (10BASE-T)
Data Transfer Rates 10/100/1000 Mbps (auto sensing)
Number of Ports 2
Connector Type RJ-45 8-pin (auto MDI-X)
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USB Interface
Standards Compliance USB 3.0/2.0
Data Transfer Rates USB 3.0: max. 5 Gbps
USB 2.0: max. 480 Mbps
Number of Ports 2 x USB 2.0, 1 x USB 3.0
Connector Type Type A
Other Interfaces 1 x eSATA port, 1 x HDMI port, 1 x VGA port, 1 x D-sub 9 pin (male) port
Internal Hard Drives
Number of Drive Bays 6
Drive Interface SATA 3 Gbps
Supported Volume Types RAID 0/10/5/6
Replacement Drive
Buffalo OP-HDBN/B series drive
Note: The new drive should be the same size as
the replacement drive. The drives listed above are
available from the Buffalo website.
Other
Power Supply AC 100–240 V, 3.0 A, 50/60 Hz
Dimensions (W x H x D,
excluding protruding
parts)
170 x 260 x 230 mm; 6.7 x 10.2 x 9.1 in
Weight 9.0 kg; 19.8 lb
Power Consumption Max. 120 W
Operating Environment Temperature: 5–35°C; 41–95°F
Humidity: 20–80% non-condensing
Compatible Devices
Windows PCs, tablets, and Mac computers with
wired or wireless Ethernet connection.
Note: The TeraStation requires an Ethernet
connection with your computer for operation. The
TeraStation cannot connect via USB.
Supported OS
Windows 10, 8.1, 7
Windows Server 2016, 2012 R2, 2012, 2008 R2, 2008
macOS 10.13, 10.12, 10.11
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