Candy ROW 4964DWME/1-S User Manual

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Thank you for choosing this product.

We are proud to offer the ideal product for

you and the best complete range of home

appliances for your daily routine.

Carefully read this manual for correct and

safe appliance use and for helpful tips on

efficient maintenance.

Only use the washing machine after

carefully reading these instructions. We

recommend you always keep this manual on

hand and in good condition for any future

owners.

Each product is identified by a unique 16-

character code, also called the “serial

number”, printed on the sticker. This can be

found inside the door opening. This code is

a unique code for your product that you will

need to register the product warranty, or if

you need to contact the Customer Service

Centre.

This appliance is marked according to

the European directive 2012/19/EU

on Waste Electrical and Electronic

Equipment (WEEE).

WEEE contains both polluting substances (which

can cause negative consequences for the

environment) and basic components (which can

be re-used). It is important to have WEEE

subjected to specific treatments, in order to

remove and dispose properly all pollutants, and

recover and recycle all materials. Individuals can

play an important role in ensuring that WEEE

does not become an environmental issue; it is

essential to follow some basic rules:

! WEEE should not be treated as household

waste;

! WEEE should be handed over to the relevant

collection points managed by the municipality or

by registered companies. In many countries, for

large WEEE, home collection could be present.

In many countries, when you buy a new

appliance, the old one may be returned to the

retailer who has to collect it free of charge on a

one-to-one basis, as long as the equipment is of

equivalent type and has the same functions as

the supplied equipment.

1. GENERAL SAFETY RULES

2. INSTALLATION

3. DETERGENT DRAWER

4. PRACTICAL HINTS

5. CLEANING AND MAINTENANCE

6. REMOTE CONTROL (WI-FI)

7. QUICK USER GUIDE

8. CONTROLS AND PROGRAMS

9. DRYING CYCLE

10.

TROUBLESHOOTING AND WARRANTY

FOR U.K. ONLY

On receipt of your appliance please

check it carefully for damage. Any

damage found must be reported

to the

delivery driver immediately.

Alternatively damage found must be

reported to the retailer within 2 days of

receipt.

Environmental conditions

Contents

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1. GENERAL SAFETY

RULES

! This appliance is intended to

be used in household and

similar applications such as:

- Staff kitchen areas in shops, offices

and other working environments;

- Farm houses;

- By clients in hotels, motels and

other residential type environments;

- Bed and breakfast type environments.

A different use of this appliance

from household environment

or from typical housekeeping

functions, as commercial use by

expert or trained users, is excluded

even in the above applications. If

the appliance is used in a manner

inconsistent with this it may reduce

the life of the appliance and may

void the manufacturer’s warranty.

Any damage to the appliance or

other damage or loss arising

through use that is not consistent

with domestic or household use

(even if located in a domestic or

household environment) shall not

be accepted by the manufacturer to

the fullest extent permitted by law.

! This appliance can be used by

children aged from 8 years and

above and persons with reduced

physical, sensory or mental

capabilities or lack of experience

and knowledge if they have been

given supervision or instruction

concerning use of the appliance

in a safe way and understand the

hazards involved.

Children shall not play with the

appliance. Cleaning and user

maintenance shall not be made

by children without supervision.

! Children should be supervised

to ensure that they do not play

with the appliance.

! Children of less than 3 years

should be kept away unless

continuously supervised.

! If the supply cord is damaged, it

must be replaced by a special

cord or assembly available from

the manufacturer or its service

agent.

! Only use the hose-sets

supplied with the appliance for

the water supply connection

(do not reuse old hose-sets).

! Water pressure must be between

0.05 MPa and 0.8 MPa.

! Make sure carpets or rugs do

not obstruct the base or any of

the ventilation openings.

! The final part of a washer dryer

cycle occurs without heat (cool

down cycle) to ensure that the

items are left at a temperature

that ensures that the items will

not be damaged.

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! After installation, the appliance

must be positioned so that the

plug is accessible.

! The appliance must not be

installed behind a lockable

door, a sliding door or a door

with a hinge on the opposite

side to that of the washer

dryer, in such way that a full

opening of the washer dryer

door is restricted.

! The maximum load capacity of

dry clothes depends on the

model used (see control panel).

! The appliance is not to be used

if industrial chemicals have

been used for cleaning.

! Do not dry unwashed items in

the washer dryer.

! Items that have been soiled with

substances such as cooking oil,

acetone, alcohol, petrol, kerosene,

spot removers, turpentine, waxes

and wax removers should be

washed in hot water with an extra

amount of detergent before being

dried in the washer dryer.

! Items such as foam rubber

(latex foam), shower caps,

waterproof textiles, rubber

backed articles and clothes or

pillows fitted with foam rubber

pads should not be dried in the

washer dryer.

! Fabric softeners, or similar

products, should be used as

specified by the fabric softener

instructions.

! Oil-affected items can ignite

spontaneously, especially when

exposed to heat sources such

as a washer dryer. The items

become warm, causing an

oxidation reaction in the oil,

Oxidation creates heat. If the

heat cannot escape, items can

become hot enough to catch

fire. Piling, stacking or storing

oil-effected items can prevent

heat from escaping and so

create a fire hazard.

! If it is unavoidable that fabrics

contain vegetable or cooking

oil or have been contaminated

by hair care products be

placed in a washer dryer they

should first be washed in hot

water with extra detergent -

this will reduce, but not

eliminate, the hazard.

! Remove all objects from pockets

such as lighters and matches.

WARNING:

never stop a washer dryer before

the end of the drying cycle

unless all items are quickly

removed and spread out so that

the heat is dissipated.

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! To consult the product technical

specification please refer to the

manufacturer website.

! The technical details (supply

voltage and power input) are

indicated on the product rating

plate

! Make sure that the electrical

system is earthed, complies

with all applicable law and that

the (electricity) socket is

compatible with the plug of the

appliance. Otherwise, seek

qualified professional assistance.

! The use of converters, multiple

sockets or extension cords is

strongly advised against

! Before cleaning or maintaining

the washing machine, unplug

the appliance and turn off the

water tap.

! Do not pull on the power cord

or appliance to unplug the

machine.

! Make sure there is no water in

the drum before opening the

door.

! Do not expose the washing

machine to rain, direct sunlight

or other weather elements.

Protect from possible freezing.

! When moving, do not lift the

washing machine by the knobs

or detergent drawer; during

transport, never rest the door on

the trolley. We recommend two

people lift the washing machine.

! In the event of fault and/or

malfunction, turn off the

washing machine, close the

water tap and do not tamper

with the appliance.

Immediately contact the

Customer Service Centre and

only use original spare parts.

Failure to observe these

instruction may jeopardise

appliance safety.

Electrical connections and

safety instructions

WARNING:

the appliance must not be

supplied through an external

switching device, such as a

timer, or connected to a circuit

that is regularly switched on

and off by a utility.

WARNING:

water may reach very high

temperatures during the

wash cycle.

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2. INSTALLATION

! Remove the 2 or 4 transportation

screws (A) on the back and

remove the 2 or 4 flat washers,

rubber bungs and plastic spacer

tubes (B) as illustrated in figure 1.

! If the washing machine is built-in,

unscrew the 3 or 4 transportation

screws (A) and remove the 3 or 4

flat washers, rubber bungs and

plastic spacer tubes (B).

!

During the removal of the screws

occasionally spacer tubes fall

inside the product, these can be

remove by tilting the product forward

and recovering them from the floor or

inside the base of the machine.

! Cover the open transportation screw

holes with the 2 or 4 plastic caps

included in the instruction bag.

! Place the corrugated plastic sheet,

found on top of the appliance during

the unpacking process, into the base

of the appliance as shown in figure 2

(according to the model, consider

version A, B or C).

A

B

1

3

2

1

3

1

2

A

C

B

2

WARNING:

keep packaging materials

away from children.

In some models this operation

will not be necessary, because

the corrugated plastic sheet

will be already placed on the

bottom of the appliance.

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! Connect the water hose to the water

supply tap (fig. 3) only using the hose

supplied with the appliance (do not

reuse old hose-sets).

! SOME MODELS may include one or

more of the following features:

! HOT&COLD (fig. 4):

water mains connection settings with hot

and cold water for higher energy savings.

Connect the grey tube to the cold water

tap and the red one to the hot water

tap. The machine can be connected to

the cold water tap only: in this case, some

programs may start a few minutes later.

! AQUASTOP (fig. 5):

a device located on the supply tube that

stops water flow if the tube deteriorates;

in this case, a red mark will appear in the

window “A” and the tube must be

replaced. To unscrew the nut, press the

one-way lock device "B".

! AQUAPROTECT – SUPPLY TUBE WITH

GUARD (fig. 6):

Should water leak from the primary

internal tube "A", the transparent

containment sheath "B" will contain water

to permit the washing cycle to complete.

At the end of the cycle, contact the

Customer Service Centre to replace the

supply tube.

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1

4

B

A

5

B

A

6

Hydraulic connections

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! The washing machine should be installed in

its final position such that the water fill hose

is not kinked or trapped. The corrugated

drain hose should be inserted into suitable

drain pipe of between 50 cm and 85 cm

height above the floor using the curved drain

hose support. If an under sink connection is

used the drain hose must be routed above

the sink overfill opening to prevent back

siphoning. Care must be taken to avoid

kinking or trapping the drain hose (fig. 7).

! Level the appliance using the feet as

illustrated in figure 8:

a. turn the nut clockwise to release the

screw;

b. rotate the foot to raise or lower it until it

touches to the floor;

c. lock the foot, screwing in the nut, until it

tightens against to the bottom of the

washing machine.

! Plug in the appliance.

min 50 cm

max 85 cm

+2,6 mt

max

max 100 cm

min 4 cm

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* ACCESSORY SOLD SEPARATELY

A

B

C

8

Setting

WARNING:

contact the Customer Service Centre

should the power cord need

replacement.

Installation faults are not covered by

the manufacturers warranty.

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3. DETERGENT DRAWER

The detergent draw is split into 3

compartments as illustrated in figure 9:

! compartment "1": for prewash detergent;

! compartment “ ”: for special additives,

softeners, starch fragrances, etc.;

! compartment "2": for washing

detergent.

A liquid detergent cup is also included IN

SOME MODELS (fig. 10). To use it, place it

in compartment "2". This way, liquid

detergent will only enter the drum at the

right time. The cup can also be used for

bleach when the “Rinse” program is

selected.

2

1

9

10

WARNING:

only use liquid products; the washing

machine is set to automatically dose

additives at each cycle during the last

rinse.

WARNING:

some detergents are not designed for

use in the dispenser drawer but are

supplied with their own dispenser that

is placed in the drum directly.

SOME MODELS are provided with the

automatic dosage, this carries out a

precise measurement of detergent and

softener.

In this case, refer to the

specific section in the CONTROLS

AND PROGRAMS chapter for details.

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4. PRACTICAL HINTS

When sorting laundry, make sure:

- have eliminated metallic objects such as

hair clips, pins, coins, from laundry;

- to have buttoned pillow cases, closed

zips, tied loose belts and long robe

ribbons;

- to have removed rollers, hooks or clips

from curtains;

- to have carefully read clothing washing

labels;

- to have removed any persistent stains

using specific detergents.

! When washing rugs, bedcovers or other

heavy clothing, we recommend you avoid

the spinning cycle.

! To wash wool, make sure the item can be

machine washed. Check the fabric label.

! Leave the appliance’s door slightly open

between washes, to prevent possible bad

smells developing inside the machine.

Tips on how to save money and not

damage the environment when using your

appliance.

! Load the machine to the highest capacity

shown in the programme table for each

programme - this will allow you to SAVE

energy and water.

! Noise and residual laundry moisture are

affected by spin speed: a faster spin is

associated with greater noise and lower

residual moisture in the laundry.

! The most efficient programmes in terms

of combined use of water and energy are

usually the longer-lasting ones with lower

temperature.

Maximise the load size

! Achieve the best use of energy, water,

detergent and time by using the

recommended maximum load size.

Save up to 50% energy by washing a full

load instead of 2 half loads.

Do you need to pre-wash?

! For heavily soiled laundry only!

SAVE detergent, time, water and

between 5 to 15% energy consumption

by NOT selecting Prewash for slight to

normally soiled laundry.

Is a hot wash required?

! Pretreat stains with stain remover or soak

dried in stains in water before washing to

reduce the necessity of a hot wash

programme. Save energy by using a low

temperature wash programme.

Before using a drying programme

(WASHER-DRYERS)

! SAVE energy and time by selecting a

high spin speed to reduce the water

content in laundry before using a drying

programme.

Below is a short guide with tips and advice

on the use of detergent.

! Only use detergents suitable for machine

washing.

! Select your detergent according to the

type of fabric (cotton, delicates,

synthetics, wool, silk, etc.), the colour, the

type and level of soiling and the

programmed washing temperature.

! To use the right amount of detergent,

softener or any other additives, carefully

follow the manufacturer’s instructions

every time: correctly using the

appliance with the right dose allows

you to avoid waste and to reduce the

environmental impact.

Load tips

Useful advice for saving

Dosing the detergent

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! Too much detergent leads to excessive

foam, which prevents the cycle being

carried out correctly. It could also affect

the quality of the washing and rinsing.

The use of ecological detergents without

phosphates may cause the following

effects:

- cloudier rinse drain water: This effect is

tied to the suspended zeolites which do

not have negative effects on rinse

efficiency.

- white powder (zeolites) on laundry at

the end of the wash: this is normal, the

powder is not absorbed by fabric and does

not change its colour.

To remove the zeolites, select a rinse

programme. In the future consider using

slightly less detergent.

- foam in the water at last rinse: this does

not necessary indicate poor rinsing.

Consider using less detergent in future

washes.

- abundant foam: This is often due to the

anionic surfactants found in the detergents

which are hard to eliminate from laundry.

In this case, do not re-rinse to eliminate

these effects: it will not help at all.

We suggest conducting a maintenance

wash using a proprietary cleaner.

If the problem persists or if you suspect a

malfunction, immediately contact an

Authorised Customer Service Centre.

When washing heavily soiled whites,

we recommend using cotton programs

of

60°C or above and a normal washing

powder (heavy duty) that contains

bleaching agents that at medium/high

temperatures provide excellent results.

For washes between 40°C and 60°C

the type of detergent used needs to be

appropriate for the type of fabric and

level of soiling. Normal powders are

suitable for “white” or colour fast fabrics

with high soiling, while liquid detergents

or “colour protecting” powders are

suitable for coloured fabrics with light

levels of soiling.

For washing at temperatures below

40°C we recommend the use of liquid

detergents or detergents specifically

labeled as suitable for low temperature

washing.

For washing wool or silk, only use

detergents specifically formulated for

these fabrics.

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5. CLEANING AND

MAINTENANCE

Looking after your appliance correctly can

extend its lifespan.

! Disconnect the machine from the power

supply.

! Clean the appliance’s external cabinet,

using a damp cloth and AVOIDING

ABRASIVES, ALCOHOL AND/OR

DILUENTS.

! It is advisable to regularly clean the

detergent drawer to avoid the

accumulation of detergent and additive

residues.

! Remove the drawer gently but firmly.

! Clean the drawer under running water

and put it back into its compartment.

FOR MODELS WITH AUTOMATIC LIQUID

DETERGENT AND SOFTENER DOSING

SYSTEM:

! Pull out the drawer completely by

pressing the release button, paying

attention to the leakage of detergent

residues.

1

2

! Fill the drawer with hot water.

! Shake the drawer in order to let the water

flow in all the compartments.

! Empty the drawer from excess water and

reinsert it completely.

Cleaning the appliance’s exterior

Drawer cleaning

Before proceeding with cleaning, all

the compartments must be empty.

WARNING:

DO NOT use acid products (for example

vinegar) or aggressive detergents to

clean the drawer, in order to avoid

damaging the seals and/or internal

parts of the appliance.

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! The appliance has a special filter that

traps larger residues that could block the

draining system, such as buttons or coins

(depending on the model, consider

version A or B).

We recommend checking and cleaning

the filter 5 or 6 times a year.

! Disconnect the machine from the power

supply.

! Ensure all the water has been emptied

from the drum.

! Before unscrewing the filter, we

recommend you place an absorbent cloth

under it to keep the floor dry. A small

amount of water will come out of the filter

as you remove it - this is normal.

! Turn the filter counter-clockwise to the

limit stop.

! Remove and clean the filter; when

finished, replace it turning it clockwise.

The filter handle will be locked when it is

not possible to turn any further and the

handle is horizontal. Smearing a small

amount of liquid soap on the filter seal will

help refitting.

! Repeat the previous steps in reverse

order to reassemble all parts.

B

A

! If the appliance is kept in a non-heated

room for long periods of time, all water

residues must be completely removed

from the pipes.

! Disconnect the machine from the power

supply socket.

! Detach the tube from the drainage system

and clip on the rear of the machine and

lower it, fully draining water into a bowl.

! Secure the drain tube with the drainage

system and clip on the rear of the

machine when finished.

! Keep the door glass and gasket clean.

Cleaning the pump filter

Suggestions for moves or

prolonged disuse

FOR MODELS WITH AUTOMATIC

LIQUID DETERGENT AND SOFTENER

DOSING SYSTEM:

should you need to tilt or move the

machine, remove the detergent drawer

before proceeding, keeping it

horizontal so as to avoid any leakage.

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6. REMOTE CONTROL (WI-FI)

This appliance is equipped with Wi-Fi

technology that allows you to control it

remotely via App.

MACHINE ENROLLMENT (ON APP)

! Download the Candy simply-Fi App on

your device.

! Open the App, create the user profile

(or log-in if it is already created previously)

and enroll the appliance following the

instructions on the device display or the

"Quick Guide" attached on the machine.

TO ENABLE REMOTE CONTROL

! Check that the router is switched on and

connected to the Internet.

! Load the laundry, close the door, add the

detergent if it’s necessary.

! Turn the SMART RING (programme

selection ring) to the REMOTE CONTROL

(Wi-Fi) position: the door will lock and the

controls on the control panel will be

disabled.

! Start the cycle using the Candy simply-Fi

app. When the cycle has been completed,

turn off the machine by turning the

SMART RING to the OFF position to

unlock the door.

*OFF

* REMOTE CONTROL (Wi-Fi)

TO DISABLE REMOTE CONTROL

! To exit REMOTE CONTROL mode while

a cycle is underway, turn the SMART

RING to any position other than REMOTE

CONTROL (Wi-Fi). The control panel on

the appliance will be operative once

again, and if the cycle is paused, you will

be able to open the door once the DOOR

LOCKED indicator light switches off.

! With the door closed, turn the knob to the

REMOTE CONTROL (Wi-Fi) position to

control the appliance using the app once

again. If there is a cycle underway, it will

continue.

The Candy simply-Fi App is available

for devices running both Android and

iOS, both for tablets and for

smartphones.

Get all the details of the Wi-Fi

functions by browsing the App in

DEMO mode.

For safety reasons, in some wash

cycle phases, the door can be

opened only if the level of the water

is below its lower edge and if the

temperature is less than 45°C. If

these conditions are met, wait for the

DOOR LOCKED light to switch off

before opening the door.

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7. QUICK USER GUIDE

This appliance automatically adjusts the

level of the water to the type and quantity of

washing. This system gives a reduction in

energy consumption and a saving in

washing times.

! Turn on the appliance and select the

required program.

! Adjust the washing settings if necessary

and select the required options.

! Press the programme start button.

! The end of the programme will be

indicated by a message on the display

(on some models, all the indicator lights

on the stage will light up).

! Turn off the appliance.

For any type of wash, see the program

table and follow the operating sequence

as indicated.

Water pressure:

min 0.05 Mpa / max 0.8 Mpa

(0.05 MPa dispenses approximately 1 litre

of water in 10 seconds)

Spin r.p.m.: See rating plate.

Power input / Power current fuse amp /

Supply voltage: See rating plate.

8. CONTROLS AND

PROGRAMS

10 0 0

800

400

600

Pre

100 0

800

400

600

Pre

OFF

A

HDCB

I

EGF

A

SMART RING (programme

selection ring)

B

PLAY/PAUSE button

C

DELAY START button

D

OPTIONS button

E

STAIN LEVEL/ALTERNATIVE

PROGRAMME SELECTION button

F

TEMPERATURE SELECTION

button

G

SPIN SELECTION button

H

DRYING SELECTION/STEAM

button

F+G

CHILD LOCK

I

Digital display

Program selection

DRYING (WASHER-DRYERS only)

If you would like the drying cycle to

begin automatically after washing,

select the washing programme

required and select the drying cycle.

Or you can finish the wash and then

select the drying programme.

Technical data

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! When the SMART RING is turned, the

appliance will be turned on and the

display will show the description and

parameters of the selected programme.

! At the end of the cycle, remember to

switch off the appliance by turning the

SMART RING to the OFF position, then

unplug the appliance and turn off the

water supply.

- Language setting

! After connecting the machine to the

network and turning it on, press the

STAIN LEVEL/ALTERNATIVE PROGRAMME

SELECTION or DELAY START button to

display the available languages.

! Select the desired language pressing the

PLAY/PAUSE button.

- Change the language

If you want to change the setting language

you will have to press simultaneously

STAIN LEVEL/ALTERNATIVE PROGRAMME

SELECTION and DELAY START buttons

for about 3 seconds. ENGLISH will appear

on the display, and you will be able to

choose a new language.

! To start the selected cycle with the preset

parameters, press PLAY/PAUSE. When

the programme is running, the display will

show the time to elapse.

! Moreover, If you want to modify the

chosen program, press the desired

options buttons, modify the default

parameters and then press PLAY/

PAUSE button to start the cycle.

! After switching on the appliance, wait a

few seconds for the programme to start

running.

PROGRAMME DURATION

! When a programme is selected the

display automatically shows the cycle

duration, which can vary, depending on

the options selected.

! Once the programme has started you will

be kept informed constantly of the time

remaining to the end of the wash.

! The appliance calculates the time to the

end of the selected programme based

upon a standard loading, during the cycle,

the appliance corrects the time to that

applicable to the size and composition of

the load.

PROGRAMME END

! "END" will appear in the display at the

end of the program and the DOOR

LOCKED light will go off, it is now

possible to open the door.

! At the end of the cycle, turn off the

washing machine by turning the SMART

RING to the OFF position.

WARNING:

Don’t touch the buttons while inserting

the plug because the machines

calibrates the systems during the first

seconds: touching the buttons, the

machine couldn’t work property. In

this case, remove the plug and repeat

the operation.

SMART RING (ring for selecting

programmes)

First starting

PLAY/PAUSE button

Close the porthole BEFORE pressing

the PLAY/PAUSE button.

Only the options compatible with the

set programme can be selected.

The SMART RING must ALWAYS be

put in the OFF position at the end of

the washing cycle before you can

select a new washing cycle.

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PAUSING THE MACHINE

! Keep the PLAY/PAUSE button pressed

for about 2 seconds (some light indicators

and the residual time display will flash,

showing that the machine is paused).

! Press the PLAY/PAUSE button again to

re-start the programme from the point it

had been paused at.

CANCELLING THE SET PROGRAMME

! To cancel the programme, turn the

SMART RING to the OFF position.

! Wait until the DOOR LOCKED light has

gone out before opening the door.

! This button allows you to pre-programme

the wash cycle to delay the start of the

cycle for up to 24 hours.

! To delay the start use the following

procedure:

- Select the required programme.

- Press the button once to activate the

delay start and then press it again (or

hold it) to set the desired delay. The

delay increases each time the button is

pressed up to 24 hours, at which point

pressing the button again will reset the

delay start to zero.

- Confirm by pressing the PLAY/PAUSE

button. The delay countdown will begin

and when it has finished the programme

will start automatically.

! You can cancel the start delay by turning

the SMART RING to the OFF position.

If there is a break in the power supply

whilst the machine is operating, when

the power is restored, the machine will

restart from the beginning of the phase it

was in when the power was lost.

This button allows you to choose between

three different options:

- PREWASH

! This option allows you to make a prewash

and it is particularly useful for heavily

soiled loads (can be used only on some

programmes as shown in the table of

programmes).

! We recommend you use only 20% of the

recommended quantities shown on the

detergent pack.

- EXTRA RINSE

! This option allows you to add one rinse at

the end of the washing cycle and is useful

for people with delicate and sensitive

skin, for which a small amount of

detergent residue can cause irritations or

allergies.

! It is advisable to also use this function for

the children clothes and for the washing

of heavily soiled items, which requires a

lot of detergent to be used, or for the

washing of toweling items whose fibres

mostly have the tendency to hold the

detergent.

For safety reasons, in some wash

cycle phases, the door can be opened

only if the level of the water is below

its lower edge and if the temperature

is less than 45°C. If these conditions

are met, wait for the DOOR LOCKED

light to switch off before opening the

door.

DELAY START button

The following options must be

selected before pressing the PLAY/

PAUSE button.

OPTIONS button

!

EN

19

This button can be used to select two

different functions, depending on the

selected programme:

- STAIN LEVEL button

! Once the programme has been selected

the wash time set for that programme will

be automatically shown.

! This option allows you to choose between

3 levels of wash intensity modifying the

length of the programme, depending on

how much the fabrics are soiled (can

only be used on some programmes as

shown in the table of programmes).

- ALTERNATIVE PROGRAMME

SELECTION

Where shown in the table, this option

permits selection of an alternative to the

pre-set programme (in the case of the

RAPID (14'/30'/44') programme, it allows

you to choose one of the three available

durations).

! This button allows you to change the

temperature of the wash cycles.

! It is not possible to raise the temperature

over the maximum allowed for the

programme, in order to protect the fabrics.

! If you want carry out a cold wash all the

indicators must be off.

! By pressing this button, it is possible to

reduce the maximum speed, and if you

wish, the spin cycle can be cancelled.

! If the label does not indicate specific

information, it is possible to use the

maximum spin expected in the program.

! To reactivate the spin cycle press the

button until you reach the spin speed you

would like to set.

! It is possible to modify the spin speed

without pausing the machine.

This button allows you to choose between

two different options:

- DRYING SELECTION

! Automatic washing/drying cycle:

after the selection of washing programme

according to laundry type, select a degree

of dryness by pressing this button. At the

end of the washing programme, the selected

drying cycle will start automatically.

If an option is selected that is not

compatible with the selected

programme then the option indicator

light first flashes and then goes off.

STAIN LEVEL/ALTERNATIVE

PROGRAMME SELECTION button

TEMPERATURE SELECTION

button

SPIN SELECTION button

To prevent damage to the fabrics, it is

not possible to increase the speed

over the maximum allowed for the

programme.

An over dosing of detergent can cause

excessive foaming. If the appliance

detects the presence of excessive foam,

it may exclude the spinning phase or

extend the duration of the program

and increase water consumption.

The machine is fitted with a special

electronic device, which prevents the

spin cycle should the load be

unbalanced. This reduces the noise

and vibration in the machine and so

prolongs the life of your machine.

DRYING SELECTION/STEAM

button

!

20

If a washing programme is not compatible

with automatic drying is selected, this

function will not be activated.

! To only perform a drying cycle:

select the desired drying programme

in conjunction with your fabrics, by

pressing this button it is possible to

select a degree of dryness that is

different to the default one (except for

the wool drying programme).

! To cancel the cycle during the drying

phase, turn the SMART RING to the OFF

position.

"End" will appear in the display at the end

of the program and the DOOR LOCKED

light will go off, it is now possible to open

the door.

- STEAM

! By this option you can add a specific

steam treatment to some washing cycles

(see programme table).

! The steam function relaxes the folds and

makes ironing times shorter.

! Fibres are regenerated and refreshed,

removing all smells from the items.

! A dedicated steam treatment was devised

for each programme, to guarantee

washing top efficiency depending on item

fabrics and colours.

To follow the treatment to wash cycle,

press repeatedly the button (or keep it

pressed) until the relevant indicator

lights up.

! Pressing simultaneously the buttons

TEMPERATURE SELECTION and SPIN

SELECTION for about 3 seconds, the

machine allows you to lock the keys. In

this way, you can avoid making accidental

or

unwanted changes if a button on the

display is pressed accidently during a cycle.

! The key lock can be simply cancelled by

pressing the two buttons simultaneously

again or turning off the appliance.

The display’s indicator system allows you to

be constantly informed about the status of

the machine.

10 0 0

800

400

600

Pre

1267

3

10

4

9 8

5

1)

WASH TEMPERATURE INDICATOR LIGHTS

This show the washing temperature of the

selected programme that can be changed

(where allowed) by the relevant button. If

you want carry out a cold wash all the

indicators must be off.

2) SPIN SPEED INDICATOR LIGHTS

This show the spin speed of the selected

programme, you can reduce or omit by the

relevant button.

3) DOOR LOCKED INDICATOR LIGHT

! The indicator light is illuminated when the

door is fully closed.

If you exceed the maximum dryable load

of laundry indicated in the programme

table, the laundry may not be dried

satisfactory.

This option must be selected before

pressing the PLAY/PAUSE button.

CHILD LOCK

Digital Display

Close the door BEFORE selecting the

PLAY/PAUSE button.

!

EN

21

! When PLAY/PAUSE is pressed on

the machine with the door closed, the

indicator will flash momentarily and then

illuminate.

! Wait until the DOOR LOCKED light has

gone out before opening the door.

4) Kg Detector (function active only on

certain programmes)

! During the first minutes of the cycle, the

"Kg Detector" indicator remain on while

the intelligent sensor will weigh the

laundry and adjust the cycle time, water

and electricity consumption accordingly.

!

Through every wash phase "Kg Detector"

allows to monitor information on the wash

load in the drum and in the first minutes

of the wash it:

- adjusts the amount of water required;

- determines the length of the wash cycle;

- controls rinsing according to the type of

fabric selected to be washed it;

- adjusts the rhythm of drum rotation for

the type of fabric being washed;

- recognizes the presence of lather,

increasing, if necessary, the amount of

water during rinsing;

- adjusts the spin speed according to the

load, thus avoiding any imbalance.

5) KEY LOCK INDICATOR LIGHT

The indicator light show that the keys

are locked.

6) OPTIONS INDICATOR LIGHTS

The indicator lights show the option that

can be selected by the relevant button.

7)

DRYING SELECTION INDICATOR LIGHTS

The indicators display the degrees of dryness

that can be selected by the relevant button:

Automatic drying programmes

EXTRA DRY

(suitable for towels, bathrobes and

bulky loads).

IRON DRY

(that leaves the laundry ready for

ironing).

CUPBOARD DRY

(for items that will be put away

without ironing).

8) STEAM INDICATOR LIGHT

The indicator light shows the selection of

the relevant option.

9) Wi-Fi INDICATOR LIGHT

! On models equipped with Wi-Fi, it

indicates the status of the connection. It

could be:

- FIXED ON: remote control enabled.

- SLOW FLASHING: remote control disabled.

- QUICK FLASHING FOR 3 SECONDS,

THEN OFF: the machine cannot connect

to the home Wi-Fi network or has not yet

been enrolled on the App.

- SLOW BLINKING FOR 3 TIMES, THEN

OFF FOR 2 SECONDS: reset of the Wi-Fi

network (during enrollment on the App).

- ON FOR 1 SECOND, THEN OFF FOR 3

SECONDS: the door is open. Remote

control cannot be activated.

! For all the information about the

functionality and the instructions for an

easy configuration of the Wi-Fi, please

refer to:

go.candy-group.com/simplyfi-dualble

10) STAIN LEVEL INDICATOR LIGHT

The indicator light shows the selection of

the relevant option.

If the door is not properly closed,

the light will continue to flash for

about 7 seconds, after which the

start command will be automatically

delete. In this case, close the door in

the proper way and press the

PLAY/PAUSE button.

!

22

PROGRAMME

(MAX.) *

1)

2

1

(see control panel)

(MAX.)

2

1

SPECIAL 39'

4)

3

4

4,5

5

6

6,5

7

40°

PERFECT

COTTON 59'

4)

3

4

4,5

5

6

6,5

7

40°

20°C

3)

MIXED &

COLOURED 59'

4)

6

8

9

10

12

13

14

40°

DELICATE 59'

4)

2

2,5

3

3,5

40°

3)

RAPID

14'

1

1,5

2

30°

30'

2

2,5

3

30°

44'

3

3,5

4

40°

WOOL/HAND WASH

1

2

2,5

30°

SYNTHETIC

AND COLOURED

2)

4)

3

4

4,5

5

6

6,5

7

60°

( )

3)

RINSE

-

DRAIN & SPIN

-

COTTONS

2)

4)

6

8

9

10

12

13

14

90°

( )

ECO

40- 60

ECO 40-60

2)

6

8

9

10

12

13

14

60°

ECO

40-60

WASH AND DRY

4

5

6

9

8

9

-

DRYING

DRY WOOL

1

-

LOW HEAT

3

4

4,5

5

6

6,5

7

-

HIGH HEAT

4

5

6

9

8

9

-

REMOTE CONTROL (Wi-Fi)

Position that you have to select when you want to enable remote control through the

App (via Wi-Fi).

Table of programmes

!

EN

23

Please read these notes:

* Maximum load capacity of dry clothes,

according to the model used (see control

panel).

(Only for models with liquid

detergent compartment)

When only a limited number of

articles have stains which require

treatment with liquid bleaching

agents, preliminary removal of

stain can be carried out in the

washing machine.

Pour the bleach into the liquid

bleach

container, inserted into the

compartment

marked "2" in the

detergent drawer, and set the

special programme RINSE.

When this phase has terminated,

switch off the appliance, add

the rest of the fabrics and

proceed with a normal wash on

the most suitable programme.

( )

Only with PREWASH option

selected (programmes with

PREWASH option available).

Programmes for automatic drying.

1)

When a programme is selected,

on the display is shown the

display shows the recommended

wash temperature that can be

reduced (where allowed) by the

relevant button.

2)

For the programmes shown you

can adjust the duration and

intensity of the wash using the

STAIN LEVEL button.

3)

In the programmes specified, the

STAIN LEVEL/ALTERNATIVE

PROGRAMME SELECTION button

may be used to select an alternative

to the pre-set programme (in the

case of the RAPID 14'-30'-44'

programme, it allows you to

choose one of the three available

durations).

4)

Steam Function Available

INFORMATION FOR THE TEST

LABORATORIES

STANDARD PROGRAMMES

ACCORDING TO

Directive 96/60/CE

WASHING:

ECO 40-60 PROGRAMME

SETTING THE TEMPERATURE TO

60°C

DRYING:

DRYING PROGRAMME

HIGH HEAT (COTTON)

DEGREE OF DRYNESS

CUPBOARD DRY

_______________________________________

STANDARD PROGRAMMES

ACCORDING TO

(EU) No 2019/2023

WASHING:

ECO 40-60 PROGRAMME

WASH AND DRY:

ECO 40-60 PROGRAMME +

DEGREE OF DRYNESS

CUPBOARD DRY

!

24

To clean different types of fabrics and

various levels of dirt, the washing machine

has specific programs to meet every need

of washing (see table of programmes).

WASHING

SPECIAL 39’

The perfect combination of time saving and

performance. This programme provides an

excellent wash for half a load of laundry in

only 39 minutes. Recommended for

washing of laundry with average levels of

soiling.

PERFECT COTTON 59'

This programme guarantees excellent

results for cotton laundry. This option was

designed to cut washing time at medium

temperatures for medium-soiled cotton

laundry. Fill the machine only halfway for

best results.

MIXED & COLOURED 59'/DELICATE 59'

Press the STAIN LEVEL/ALTERNATIVE

PROGRAMME SELECTION button to

choose one of the two available programmes*:

- MIXED & COLOURED 59'

This programme offers you the freedom to

wash all kinds of fabrics and non-fading

colours together, with a full load, obtaining

excellent results in only 59 minutes. With

washing at medium temperature, this

programme is recommended for laundry

that is not particularly dirty.

- DELICATE 59'

Developed to wash and treat delicate

garments and precious fabrics. This programme

washes at a low temperature for 59 minutes.

Recommended for small loads.

* Preset temperature of 20°C (modifiable

by the relevant button). The washing

cycles are also suitable for washing

cotton fabrics.

RAPID (14'/30'/44')

Saving without compromising! This new

programme may be used to obtain excellent

results while saving water, energy,

detergent and time. This option washes at a

medium temperature suitable for any kind of

fabric. Recommended for small loads and

lightly soiled items. Use the STAIN

LEVEL/ALTERNATIVE PROGRAMME

SELECTION button to choose one of the

three available durations.

WOOL/HAND WASH

This programme performs a wash cycle

dedicated to the wool fabrics that can be

washed in a washing machine, the articles

to be washed by hand or laundry items

made from silk or specified as "Wash as

Silk" on the fabric label.

SYNTHETIC AND COLOURED

This programme allows you to wash

different type’s fabrics and different colours

all together. The rotation movement of the

drum and the water levels are optimized,

both during the washing the rinsing phase.

The accurate spin action, ensures a

reduced formation of creases in the fabrics.

RINSE/DRAIN & SPIN

Press the STAIN LEVEL/ALTERNATIVE

PROGRAMME SELECTION button to

choose one of the two available programmes:

- RINSE

This program performs 3 rinses with an

intermediate spin (which can be reduced or

excluded by using the appropriate button). It

Description of programmes

Choose programme in accordance

with the laundry instructions appearing

on labels, especially the maximum

recommended temperature.

WARNING:

IMPORTANT WASH PERFORMANCE

ADVICE.

! New, coloured garments should be

washed separately for at least 5 or 6

washes.

! Certain large dark items such as

jeans and towels should always be

washed separately.

! Never mix NON COLOURFAST fabrics.

!

EN

25

is used for rinsing any type of fabric, for

example after a wash carried out by hand.

- DRAIN & SPIN

The program completes the drain and a

maximum spin. It is possible to delete or

reduce the spin through the SPIN

SELECTION button.

COTTONS

This programme is suitable for washing

coloured cotton garments at 40°C or for

ensuring the highest degree of cleanliness for

cotton resistant laundry washing at 60°C or

90°C. The final spin is at maximum speed that

ensures excellent water removal.

ECO 40-60

The ECO 40-60 programme is able to clean

normally soiled cotton laundry declared to

be washable at 40°C or 60°C, together in

the same cycle. This programme is used

to assess the compliance with the EU

Ecodesign legislation (environmentally

friendly products design).

WASH AND DRY (ECO 40-60 + )

The WASH AND DRY cycle is able to

clean normally soiled cotton laundry

declared to be washable at 40°C or 60°C,

together in the same cycle, and to dry it in

such a way that it can be immediately

stored in a cupboard. This programme is

used to assess the compliance with the EU

Ecodesign legislation (environmentally

friendly products design).

DRYING

The drum changes direction during the

drying cycle to prevent the laundry from

tangling and producing even more drying.

Cool air is used during the last 10/20 minutes

of the drying cycle to minimize creasing.

DRY WOOL

Low temperature drying programme, ideal

to dry woollen clothes with maximum care

and softness, reducing rubbing of fabrics

and avoid possible felting. It’s suggested to

reverse clothing before drying. Timing is

related to the amount of the washing and

the spin speed selected for the wash.

The cycle is suitable for small loads up to

1 kg (3 sweaters).

LOW HEAT

Low temperature drying programme

recommended for synthetics and mixed

fibres (always refer to the laundry care label).

HIGH HEAT

High temperature drying programme

recommended for cottons and linen items

(always refer to the laundry care label).

REMOTE CONTROL (Wi-Fi)

Position that you have to select when you

want to enable / disable remote control

through the App, via Wi-Fi.

In this case, the start of cycle will take place

through the App commands.

More details in the REMOTE CONTROL

(Wi-Fi) section.

WARNING:

Dispensers used for concentrated

powders and liquid detergents must

be removed from the drum before

commencing the tumble drying

programmes.

The wool drying cycle of this

machine has been approved by "The

Woolmark Company" for the drying

of machine washable wool products

provided that the products are

washed and dried according to the

instructions on the garment label and

those issues by the manufacturer of

this machine.

The Woolmark symbol is a

Certification mark in many countries.

M1715

!

26

9. DRYING CYCLE

! Drying guidance advice is general, but

practical experience of using the product

will help you to achieve the best drying

results.

! We recommend setting a lower drying

time than indicated, when first using the

appliance in order to establish the degree

of dryness required.

! We recommend not drying fabrics that

fray easily, such as rugs or garments with

a deep pile, in order to avoid air duct

clogging.

! We recommend that you sort the laundry

by the following methods:

- By drying care symbols, which are

displayed on the clothing labels

Suitable for tumble drying.

Tumble dry at high temperature.

Tumble dry at low temperature only.

DO NOT tumble dry.

- By size and thickness

Whenever the wash load is bigger than

the drying capacity, separate the clothes

according to thickness (e.g. towels from

thin underwear).

- By fabric type

Cottons/linen: towels, cotton jersey, bed

and table linen.

Synthetics: blouses, shirts, overalls, etc.

made of polyester or polyamide, as well

as for cotton/synthetic mixes.

! Only dry pre-spun laundry.

! Open the door.

! Fill with the laundry, not exceeding the

maximum drying load indicated in the

programme table. For large items (e.g.

sheets) or very absorbent items (e.g.

towels or jeans), it is a good idea to

reduce the load.

! Close the door.

! Select the more suitable drying program

for your laundry (HIGH HEAT, LOW

HEAT, DRY WOOL).

! Select the degree of dryness that you

require:

EXTRA DRY

(suitable for towels, bathrobes and bulky

loads).

IRON DRY

(that leaves the laundry ready for ironing).

CUPBOARD DRY

(for items that will be put away without

ironing).

TIMED DRYING PROGRAMS

- 120 MINUTES

- 90 MINUTES

- 60 MINUTES

- 30 MINUTES

! The washer dryer will calculate the time

needed for drying and the level of

moisture remaining in the laundry,

according to the load and drying type

selected.

If the fabric does not have a care label,

you should assume that it is not

suitable for drying.

The correct way to dry

By selecting the wool drying

programme, it's not possible to select

a degree of dryness different from the

default one.

!

EN

27

! Check that the tap is turned on and that

the discharge hose is positioned

correctly.

! Press the START/PAUSE button (the

display will show the drying time

remaining).

In order to ensure the correct operation

of the appliance, it is advisable not to

interrupt the drying phase unless it is

absolutely necessary.

AUTOMATIC WASHING/DRYING CYCLE

If you want a drying cycle to start

automatically after washing, simply select

the desired washing cycle, set the desired

degree of drying through the DRYING

SELECTION button and start the cycle.

At the end of the washing programme,

the set drying cycle will automatically start

(see section "DRYING SELECTION").

WARNING:

Do not dry articles with special

padding (e.g. quilts, quilted anoraks,

etc.) and very delicate fabrics.

If garments are drip/dry, load less

items to prevent creasing.

The appliance calculates the time to

the end of the selected programme

based upon a standard loading.

During the cycle, the appliance

corrects the time according to the size

and composition of the load.

During the drying phase the drum will

accelerate to a higher speed to

distribute the load and to optimize the

drying performance.

You cannot exceed the maximum

dryable load of laundry indicated in

the programme table, otherwise the

laundry will not be dried satisfactory.

!

28

10. TROUBLESHOOTING AND WARRANTY

If you believe the washing machine is not working correctly, consult the quick guide

provided below which includes some practical tips on how to fix the most common

problems.

ERROR CODE FORMAT

Error shown

Possible causes and practical solutions

E2 (with display)

2 flashes of the LEDs

(without display)

The machine cannot load water.

Make sure the water supply tap is open.

Make sure the water supply hose isn’t bent, kinked or trapped.

Make sure the drain pipe is at the proper height (see installation section).

Close the water supply tap, unscrew the filler hose from the back of

the washing machine and make sure the “anti-sand” filter is clean

and not blocked.

Check that the filter is not clogged or that there are no foreign bodies

inside the filter compartment that can obstruct the proper flow of

water.

E3 (with display)

3 flashes of the LEDs

(without display)

The washing machine does not drain water.

Check that the filter is not clogged or that there are no foreign bodies

inside the filter compartment that can obstruct the proper flow of

water.

Make sure the drain hose isn’t bent, kinked or trapped.

Make sure the home drainage system is not blocked and is allowing

water to flow through without obstruction. Try to drain the water in the sink.

E4 (with display)

4 flashes of the LEDs

(without display)

There is too much foam and/or water.

Ensure the correct amount of detergent is being used and the

detergent is designed for use in a washing machine.

E7 (with display)

7 flashes of the LEDs

(without display)

Door problem.

Make sure the door is correctly closed.

Make sure the clothes inside the drum are not preventing the door

from closing fully.

If the door is locked, turn off and unplug the washing machine from

the electrical supply socket, wait 2-3 minutes and reopen the door.

Any other code

Turn off and unplug the washing machine, wait a minute. Turn on the

machine and restart a program. If the error occurs again contact an

Authorised Customer Service Centre directly.

! Models with a display: the error is shown by a number preceded by the letter “E”

(example: E2 = Error 2).

! Models without display: an error is shown by a sequence of flashes of every LED.

The error code is shown by the number of flashes followed by a pause of 5 seconds

(example: two flashes – pause 5 seconds – two flashes – repeating = Error 2).

!

EN

29

OTHER ANOMALIES

Problem

Possible causes and practical solutions

The washing machine

does not work / start

Make sure the product is plugged into a working supply socket.

Make sure power is on.

Make sure the wall socket is working, testing it with another

appliance such as a lamp.

The door may not be correctly closed: open and close it again.

Check whether the required program was correctly selected and the

start button pressed.

Make sure the washing machine is not in pause or time delay mode.

Water leaked on the

floor near the

washing machine

This may be due to a leak from the seal between the tap, supply

hose and fill valve; in this case, replace it and tighten the hose

connections correctly.

Make sure the front filter is correctly closed.

The washing machine

does not spin

The machine is fitted with a detection system that protects the load

and product from damage if the load is not balanced before spinning.

This may result in:-

• The machine attempts to balance the load, increasing the time of

spin.

• Reduction of the speed of spin to decrease vibrations and noise.

• The spin cycle aborting to protect the machine and load.

If this is experienced remove the load de-tangle it, reload it and

restart the spin program.

This could be due to the fact that water has not been completely

drained: wait a few minutes. If the problem persists, see Error 3

section.

Some models include a "no spin" function: make sure it is not

selected.

Check which options are selected and their effect on the spin cycle.

Excessive detergent can impede the spin cycle, ensure the correct

amount of detergent is being used.

Strong vibrations /

noises are heard

during the spin cycle

The washing machine may not be fully levelled: if necessary, adjust

the feet as indicated in the specific section.

Make sure transport screws, rubber bungs and spacer tubes were

removed.

Make sure there are no foreign objects inside the drum (coins,

hinges, buttons, etc…).

The standard manufacturer warranty covers faults caused by electrical or

mechanical faults in the product due to an act or omission of the manufacturer. If

a fault is found to be caused by factors outside the product supplied, miss-use or

as a result of the instructions on use not being followed, a charge may be

applied.

!

30

It is always recommended to use original

spare parts, that are available at our

Authorised Customer Service Centres.

By placing the mark on this

product, we are confirming compliance

to all relevant European safety, health

and environmental requirements which

are applicable in legislation for this

product.

The manufacturer declines all

responsibility for any printing errors in

the booklet included with this product.

Moreover, it also reserves the right to

make any changes deemed useful to its

products without changing their

essential characteristics.

Warranty

The product is guaranteed under the

terms and conditions stated on the

certificate included with the product. The

certificate has to be stored so as to be

shown to the Authorized Customer

Service Centre in case of need. You can

also check the warranty conditions on

our web site. To obtain assistance,

please fill in the form on-line or contact

us at the number indicated on the

support page of our web site.

 hldsk

- WD Rapidó (NEL) -

20.05 - 43032489.A - IDM s.r.l.

Candy ROW 4964DWME/1-S User Manual

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