Canon MG3620 User Manual
Displayed below is the user manual for MG3620 by Canon which is a product in the Multifunctionals category. This manual has pages.
Related Manuals
MG3600 series
Online Manual
Read Me First
Printer Functions
Overview
Printing
Copying
Scanning
Troubleshooting
English
Contents
Notes on Site Usage and Cookies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Using This Online Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Trademarks and Licenses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Search Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Using the Machine. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Printing Photos from a Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Copying Originals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Printer Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Connect Wirelessly with Ease in "Access Point Mode". . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Print Photos Easily Using My Image Garden. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Download a Variety of Content Materials. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Print Items with Easy-PhotoPrint+ (Web Application). . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Available Connection Methods. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Direct Connection (Windows XP). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Restrictions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Easy Scan with the Auto Function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Scan Originals Larger than the Platen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Scan Multiple Originals at One Time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Using PIXMA/MAXIFY Cloud Link. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Notice for Web Service Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Using PIXMA/MAXIFY Cloud Link from Your Smartphone, Tablet, or Computer. . . . . . . . . . . . . . . . . . 48
Before Using Canon Inkjet Cloud Printing Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Requirements for Canon Inkjet Cloud Printing Center operation. . . . . . . . . . . . . . . . . . . . . . . 50
Registering User Information to Canon Inkjet Cloud Printing Center. . . . . . . . . . . . . . . . . . . . . . . 51
Registering User Information to Canon Inkjet Cloud Printing Center (No LCD Monitor). . . . . 52
Using Canon Inkjet Cloud Printing Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Canon Inkjet Cloud Printing Center window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Adding a Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Adding a PIXMA/MAXIFY Cloud Link User. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Troubleshooting Canon Inkjet Cloud Printing Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Print Easily from a Smartphone or Tablet with Canon PRINT Inkjet/SELPHY. . . . . . . . . 109
Printing with Windows RT. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Checking Printer Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Handling Paper, Originals, FINE Cartridges, etc.. . . . . . . . . . . . . . . . . . . . . . . 114
Loading Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Loading Plain Paper / Photo Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Loading Envelopes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Loading Originals. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Loading Originals on the Platen Glass. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Originals You Can Load. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
How to Detach / Attach the Document Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Replacing a FINE Cartridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Replacing a FINE Cartridge. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Checking Ink Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Checking the Ink Status with the Ink Lamps on the Operation Panel. . . . . . . . . . . . . . . . . . . . . . 136
Maintenance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
If Printing Is Faint or Uneven. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Maintenance Procedure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Printing the Nozzle Check Pattern. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Examining the Nozzle Check Pattern. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Cleaning the Print Head. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Cleaning the Print Head Deeply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Aligning the Print Head. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Performing Maintenance Functions from Your Computer (Mac OS). . . . . . . . . . . . . . . . 147
Cleaning the Print Heads. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Cleaning Inside the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Cleaning the Paper Feed Rollers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Printing a Nozzle Check Pattern. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Aligning the Print Head. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Aligning the Print Head Position. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Aligning the Print Head Position Automatically. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Checking the Ink Status from Your Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Cleaning the Exterior of the Machine. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Cleaning the Platen Glass and Document Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Cleaning the Paper Feed Roller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
Cleaning the Inside of the Machine (Bottom Plate Cleaning). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Safety Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Regulatory Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Main Components and Their Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Main Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Rear View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Inside View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Operation Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Power Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Confirming that the Power Is On. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Turning the Machine On and Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Notice for the Power Plug/Power Cord. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Notice for Unplugging the Power Cord. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Changing Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Changing Printer Settings from Your Computer (Mac OS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188
Registering a Changed Printing Profile. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Setting the Ink Cartridge to be Used. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Managing the Printer Power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Reducing the Printer Noise. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Changing the Printer Operation Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Changing Settings from Operation Panel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 197
Quiet setting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Turning on/off Machine Automatically. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
Initializing Machine Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Disabling Wireless LAN Function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Network Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
Network Connection Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Default Network Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Another Printer Found with Same Name. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Connecting to Another Computer via LAN/Changing from USB to LAN Connection. . . . . . . . . . 206
Printing Network Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
Network Communication (Mac OS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
Checking and Changing Network Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
IJ Network Tool. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
Canon IJ Network Tool Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Canon IJ Network Tool Menus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Changing Settings in Wireless LAN Sheet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217
Changing WEP Detailed Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Changing WPA/WPA2 Detailed Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Changing Settings in Wired LAN Sheet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225
Changing Settings in Admin Password Sheet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Monitoring Wireless Network Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
Changing Settings in Direct Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
Initializing Network Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
Viewing Modified Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
Network Communication Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
Using Card Slot over Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Technical Terms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
Restrictions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
Ensuring Optimal Printing Results. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 245
Ink Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246
Printing Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
Be Sure to Make Paper Settings after Loading Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248
Canceling a Print Job. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
Keeping Print Quality High. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
Transporting Your Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
Legal Restrictions on Scanning/Copying. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253
Information about Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256
Media Types You Can Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
Paper Load Limit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
Media Types You Cannot Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261
Printing Area. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 262
Printing Area. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263
Other Sizes than Letter, Legal, Envelopes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
Letter, Legal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
Envelopes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266
Administrator Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267
Authentication. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 268
Where Serial Number Is Located. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 269
List of Function for Each Model. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270
Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 271
Printing from Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272
Printing from Application Software (Mac OS Printer Driver). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 273
Printing with Easy Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 274
Paper Settings on the Printer Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277
Various Printing Methods. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278
Setting the Number of Copies and Printing Order. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279
Setting the Stapling Margin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281
Execute Borderless Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282
Scaling the Printing to Fit the Paper Size. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285
Scaled Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287
Page Layout Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288
Duplex Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 290
Printing on Postcards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 293
Setting Paper Dimensions (Custom Size). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294
Changing the Print Quality and Correcting Image Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295
Setting the Print Quality Level (Custom). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296
Printing a Color Document in Monochrome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297
Specifying Color Correction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298
Optimal Photo Printing of Image Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300
Adjusting Colors with the Printer Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301
Printing with ICC Profiles (Specifying an ICC Profile from the Application Software). . . . . . 302
Printing with ICC Profiles (Specifying an ICC Profile from the Printer Driver). . . . . . . . . . . . 304
Adjusting Color Balance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 305
Adjusting Brightness. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307
Adjusting Intensity. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309
Adjusting Contrast. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311
Overview of the Printer Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313
Canon IJ Printer Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314
How to Open the Printer Driver Setup Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315
Page Setup Dialog. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316
Print Dialog. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 317
Quality & Media. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 319
Color Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321
Borderless Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 323
Margin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324
Canon IJ Printer Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 325
Opening the Canon IJ Printer Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 327
Maintenance of this Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328
Display the Printing Status Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 329
Deleting the Undesired Print Job. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331
Instructions for Use (Printer Driver). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 332
Updating the Printer Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 333
Obtaining the Latest Printer Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334
Delete the Unnecessary Canon IJ Printer from the Printer List. . . . . . . . . . . . . . . . . . . . . . . 335
Before Installing the Printer Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336
Installing the Printer Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337
Printing Using Canon Application Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 338
My Image Garden Guide. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 339
Printing Using a Web Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 340
Using PIXMA/MAXIFY Cloud Link. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Printing with Google Cloud Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342
Getting Google Account. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 344
Registering Machine with Google Cloud Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 345
Printing from Computer or Smartphone with Google Cloud Print. . . . . . . . . . . . . . . . . . . . . 347
Deleting Machine from Google Cloud Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351
Printing from an AirPrint-enabled Printer with Mac. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352
Printing from Smartphone/Tablet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 354
Printing Directly from Smartphone/Tablet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355
Android Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 356
Printing from an AirPrint-enabled Printer with iOS Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357
Using Machine with Access Point Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 361
Printing Using a Web Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 364
Using PIXMA/MAXIFY Cloud Link. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Printing with Google Cloud Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342
Printing from Digital Camera. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 368
Printing Photographs Directly from PictBridge (Wireless LAN) Compliant Device. . . . . . . . . . . . . . . . 369
PictBridge (Wireless LAN) Print Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 371
Copying. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 373
Making Copies on Plain Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 374
Copying on Photo Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 376
Switching Page Size between A4 and Letter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 377
Copying from Smartphone/Tablet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 378
Scanning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 379
Scanning from Computer (Windows). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 380
Scanning from Computer (Mac OS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 381
Using IJ Scan Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 382
What Is IJ Scan Utility (Scanner Software)?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 383
Starting IJ Scan Utility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 385
Easy Scanning with Auto Scan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 386
Scanning Documents. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 387
Scanning Photos. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 388
Scanning with Favorite Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 389
Scanning Originals Larger than the Platen (Image Stitch). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 390
Adjusting Cropping Frames in the Image Stitch Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . 394
Scanning Multiple Originals at One Time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 395
Saving after Checking Scan Results. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 398
Sending Scanned Images via E-mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 401
Extracting Text from Scanned Images (OCR). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 404
IJ Scan Utility Screens. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407
IJ Scan Utility Main Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 408
Settings Dialog. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 410
Network Selection Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 441
Save Settings Dialog. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 442
Image Stitch Window. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 445
Using Scanner Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 449
Image Corrections and Color Adjustments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 450
General Notes (Scanner Driver). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 454
Updating the Scanner Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 455
Obtaining the Latest Scanner Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 456
Before Installing the Scanner Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 457
Installing the Scanner Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 458
Scanning Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 459
Resolution. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 460
Data Formats. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 461
Positioning Originals (Scanning from Computer). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 462
Network Scan Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 464
Scanning Using Smartphone/Tablet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 465
Using PIXMA/MAXIFY Cloud Link. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 467
Network Communication Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 469
Cannot Find Machine on Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 470
Cannot Find Machine on Check Printer Settings Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 471
Cannot Find Machine During Wireless LAN Setup: Check 1. . . . . . . . . . . . . . . . . . . . . . . . . 472
Cannot Find Machine During Wireless LAN Setup: Check 2. . . . . . . . . . . . . . . . . . . . . . . . . 473
Cannot Find Machine During Wireless LAN Setup: Check 3. . . . . . . . . . . . . . . . . . . . . . . . . 474
Cannot Find Machine During Wireless LAN Setup: Check 4. . . . . . . . . . . . . . . . . . . . . . . . . 475
Cannot Find Machine on Printers on Network List Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 476
Cannot Proceed beyond Printer Connection Screen/Connect Cable Screen. . . . . . . . . . . . . . . . 477
Cannot Find Machine on Wireless LAN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 479
Network Connection Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 482
Machine Suddenly Cannot Be Used. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 483
Network Key Unknown. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 487
Administrator Password Set for Machine Unknown. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 489
Machine Cannot Be Used After Replacing Wireless Router or Changing Its Settings. . . . . . . . . 490
Printing Is Slow. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 492
Ink Level Not Shown on Printer Status Monitor (Windows). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 493
Other Network Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 494
Message Appears on Computer During Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 495
Packets Are Sent Constantly (Windows). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 497
Checking Network Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 498
Restoring to Factory Defaults. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 501
Problems while Printing/Scanning from Smartphone/Tablet. . . . . . . . . . . . . . . . . . . . . . 502
Cannot Print/Scan from Smartphone/Tablet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 503
Printing Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 506
Printing Does Not Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 507
Paper Jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 510
Print Results Are Unsatisfactory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 511
Cannot Complete Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 513
Part of Page Is Not Printed (Windows). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 514
Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks Appear. . . . . . . . . . . . . . . . . 515
Colors Are Unclear. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 518
Lines Are Misaligned. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 519
Lines Incomplete or Missing (Windows). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 520
Images Incomplete or Missing (Windows). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 521
Ink Blots / Paper Curl. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 522
Paper Is Smudged / Printed Surface Is Scratched. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 523
Back of Paper Is Smudged. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 527
Vertical Line Next to Image. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 528
Uneven or Streaked Colors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 529
No Ink Comes Out. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 531
Paper Does Not Feed Properly/"No Paper" Error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 532
Automatic Duplex Printing Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 534
Copying/Printing Stops. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 536
Cannot Print Using AirPrint. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 537
Scanning Problems (Mac OS). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 538
Scanning Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 539
Scanner Does Not Work. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 540
Scanner Driver Does Not Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 541
Error Message Appears and the Scanner Driver Screen Does Not Appear. . . . . . . . . . . . . . . . . 542
Cannot Scan Multiple Originals at One Time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 543
Cannot Scan Properly with Auto Scan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 544
Slow Scanning Speed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 545
"There is not enough memory." Message Is Displayed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 546
Computer Stops Operating during Scanning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 547
Scanned Image Does Not Open. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 548
Scan Results Are Unsatisfactory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 549
Scan Quality (Image Displayed on the Monitor) Is Poor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 550
Scanned Image Is Surrounded by Extra White Areas. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 551
Cannot Scan at the Correct Size. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 552
Original Is Placed Correctly, but the Scanned Image Is Slanted. . . . . . . . . . . . . . . . . . . . . . . . . . 553
Scanned Image Is Enlarged (Reduced) on the Computer Monitor. . . . . . . . . . . . . . . . . . . . . . . . 554
IJ Scan Utility Error Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 555
Scanner Driver Error Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 557
Mechanical Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 558
Power Does Not Come On. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 559
Power Shuts Off By Itself. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 560
USB Connection Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 561
Cannot Communicate with Machine via USB. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 562
Printer Status Monitor Not Displayed (Windows). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 563
Installation and Download Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 564
Cannot Install MP Drivers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 565
Easy-WebPrint EX Does Not Start or Easy-WebPrint EX Menu Does Not Appear (Windows). . . . . . . 567
Updating MP Drivers in Network Environment (Windows). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 568
Uninstalling IJ Network Tool. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 569
Errors and Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 571
An Error Occurs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 572
Message Appears. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 575
Error Message Appears on PictBridge (Wireless LAN) Compliant Device. . . . . . . . . . . . . . . . . . . . . . 582
If You Cannot Solve a Problem. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 584
List of Support Code for Error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 585
List of Support Code for Error (Paper Jams). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 587
1300. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 588
1303. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 590
1304. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 593
Paper Is Jammed inside Machine. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 596
Other Cases. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 599
1003. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 600
1200. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 601
1202. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 602
1250. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 603
1310. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 604
1401. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 605
1403. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 606
1485. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 607
1486. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 608
1487. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 609
1682. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 610
1684. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 611
1686. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 612
1687. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 613
1688. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 614
1702. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 615
1703. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 616
1704. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 617
1705. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 618
1712. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 619
1713. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 620
1714. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 621
1715. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 622
1890. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 623
2100. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 624
2101. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 625
2102. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 626
2103. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 627
2900. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 628
2901. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 629
3402. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 630
3403. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 631
3405. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 632
3412. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 633
4100. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 634
4103. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 635
5011. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 636
5012. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 637
5050. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 638
5100. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 639
5200. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 640
5400. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 641
5B02. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 642
5B03. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 643
5B04. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 644
5B05. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 645
5B12. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 646
5B13. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 647
5B14. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 648
5B15. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 649
6000. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 650
6500. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 651
6800. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 652
6801. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 653
6900. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 654
6901. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 655
6902. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 656
6910. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 657
6911. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 658
6930. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 659
6931. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 660
6932. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 661
6933. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 662
6936. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 663
6937. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 664
6938. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 665
6940. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 666
6941. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 667
6942. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 668
6943. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 669
6944. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 670
6945. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 671
6946. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 672
B202. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 673
B203. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 674
B204. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 675
B205. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 676
Notes on Site Usage and Cookies
Notes on Site Usage
How to Print
Notes on Site Usage
• Five years after a product is discontinued, its setup file is made unavailable.
The Online Manual remains available, but as a rule it is not updated.
• When viewing this site, note the following:
◦ For best results, enable JavaScript in your browser settings.
◦ To display web pages tailored to your environment, Canon may send one or more cookies to your
computer, smartphone, or tablet. Most browsers automatically accept cookies, but you can modify
your browser setting so as not to accept cookies. If you have set not to accept cookies, some of
the functions of this website may be inoperative.
◦ If you are using Compatibility Mode in Internet Explorer 8, some pages may not be displayed
correctly.
In this case, turn off Compatibility Mode.
• Reproduction, diversion or copying of any text, photo or image published in this site, in whole or in
part, is prohibited.
• In principle, Canon shall change or delete the contents of this site without prior notice to customers. In
addition, Canon may suspend or stop the disclosure of this site due to unavoidable reasons. Canon
shall not be liable for any damage suffered by customers as a result of changes in or deletion of
information in this site, or suspension/stoppage of disclosure of this guide.
• Although the contents of this site have been prepared with utmost care, please contact the service
center if you find any incorrect or missing information.
• In principle, the descriptions in this site are based on the product at the time of its initial sale.
• This site does not disclose the manuals of all the products sold by Canon. See the manual supplied
with the product when using a product that is not described in this site.
How to Print
Use the print function of your Web browser to print this site.
For Windows:
To set to print background colors and images, follow the steps below.
Note
• In Windows 8, print in the desktop version.
•In Internet Explorer 9, 10, or 11
1. Select (Tools) > Print > Page setup....
2. Select the Print Background Colors and Images checkbox.
•In Internet Explorer 8
1. Press the Alt key to display the menus.
Alternatively, from Tools, select Toolbars > Menu Bar to display the menus.
2. Select Page Setup... from the File menu.
3. Select the Print Background Colors and Images checkbox.
14
•In Mozilla Firefox
1. Select (Menu) > Print > Page Setup....
2. Select the Print Background (colors & images) checkbox in Format & Options.
•In Google Chrome
1. Select (Chrome Menu) > Print....
2. Select the Background graphics checkbox in Options.
For Mac OS:
To print background colors and images, follow the steps below to display the Print dialog options, then
select the Print backgrounds checkbox.
1. Click Print... from the File menu.
2. Click Show Details or (Down Arrow).
3. Select Safari from the pop-up menu.
15
Using This Online Manual
Symbols Used in This Document
Touch-enabled Device Users (Windows)
Symbols Used in This Document
Warning
Instructions that, if ignored, could result in death or serious personal injury caused by incorrect
operation of the equipment. These must be observed for safe operation.
Caution
Instructions that, if ignored, could result in personal injury or material damage caused by incorrect
operation of the equipment. These must be observed for safe operation.
Important
Instructions including important information. To avoid damage and injury or improper use of the
product, be sure to read these indications.
Note
Instructions including notes for operation and additional explanations.
Basics
Instructions explaining basic operations of your product.
Note
• Icons may vary depending on your product.
Touch-enabled Device Users (Windows)
For touch actions, you need to replace "right-click" in this document with the action set on the operating
system. For example, if the action is set to "press and hold" on your operating system, replace "right-click"
with "press and hold."
16
Trademarks and Licenses
• Microsoft is a registered trademark of Microsoft Corporation.
• Windows is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other
countries.
• Windows Vista is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other
countries.
• Internet Explorer is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or
other countries.
• Mac, Mac OS, AirPort, Safari, Bonjour, iPad, iPhone and iPod touch are trademarks of Apple Inc.,
registered in the U.S. and other countries. App Store, AirPrint and the AirPrint logo are trademarks of
Apple Inc.
• IOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under
license.
• Google Cloud Print, Google Chrome, Chrome OS, Chromebook, Android, Google Play and Picasa are
either registered trademarks or trademarks of Google Inc.
• Adobe, Flash, Photoshop, Photoshop Elements, Lightroom, Adobe RGB and Adobe RGB (1998) are
either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or
other countries.
• Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A. and licensed to Canon Inc.
Note
• The formal name of Windows Vista is Microsoft Windows Vista operating system.
Copyright (c) 2003-2004, Apple Computer, Inc. All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted provided
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LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT INCLUDING NEGLIGENCE OR
OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF
THE POSSIBILITY OF SUCH DAMAGE.
Apache License
Version 2.0, January 2004
http://www.apache.org/licenses/
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The following applies only to products supporting Wi-Fi.
(c) 2009-2013 by Jeff Mott. All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted provided
that the following conditions are met:
* Redistributions of source code must retain the above copyright notice, this list of conditions, and the
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following disclaimer in the documentation or other materials provided with the distribution.
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products derived from this software without specific prior written permission.
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AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE
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FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL
DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR
SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER
CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR
TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF
THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
20
Enter keywords in the search window and click (Search).
You can search for target pages in this guide.
Entry example: "(your product's model name) load paper"
Search Tips
You can search for target pages by entering keywords in the search window.
Important
•This function may not be available in some countries/regions.
Note
•The displayed screen may vary.
•When searching from this page without entering your product's model name or your application's name,
all products supported by this guide will be considered for the search.
If you want to narrow down the search results, add your product's model name or your application's
name to the keywords.
•Searching for Functions
Enter your product's model name and a keyword for the function you want to learn about
Example: When you want to learn how to load paper
Enter "(your product's model name) load paper" in the search window and perform a search
•Troubleshooting Errors
Enter your product's model name and a support code
Example: When the following error screen appears
Enter "(your product's model name) 1003" in the search window and perform a search
21
Note
• The displayed screen varies depending on your product.
•Searching for Application Functions
Enter your application's name and a keyword for the function you want to learn about
Example: When you want to learn how to print collages with My Image Garden
Enter "My Image Garden collage" in the search window and perform a search
•Searching for Reference Pages
Enter your model name and a reference page title*
* You can find reference pages more easily by entering the function name as well.
Example: When you want to browse the page referred to by the following sentence on a scanning
procedure page
Refer to "Color Settings Tab" for your model from Home of the Online Manual for details.
Enter "(your product's model name) scan Color Settings Tab" in the search window and perform a
search
22
Printing Photos from a Computer
This section describes how to print photos with My Image Garden.
This section uses windows displayed when the Windows 8.1 operating system (hereinafter referred to as
Windows 8.1) is used.
1. Open the front cover (A).
2. Extend the paper support (B).
3. Load paper vertically WITH THE PRINT SIDE FACING DOWN.
Push the paper stack all the way to the back of the front tray.
4. Align the paper guides with the paper width.
5. Open the output tray extension (C).
6. Open the paper output tray (D).
7. Extend the paper output support (E).
24
8. Click the My Image Garden icon (F) in Quick Menu.
The Guide Menu screen is displayed.
Note
•The number and types of icons displayed vary depending on your region, the registered printer/
scanner and the installed applications.
9. Click the Photo Print icon (G).
10. Click the folder (H) with photos you want to print.
25
11. Click the photos (I) you want to print.
For Windows:
To select two or more photos at a time, click photos while pressing the Ctrl key.
For Mac OS:
To select two or more photos at a time, click photos while pressing the command key.
12. Click Print (J).
13. Specify the number of copies, your machine name, media type, etc. (K).
14. Click Print (L).
For Mac OS:
Click OK when the confirmation message appears, then click Print.
Note
• My Image Garden lets you use images on your computer, such as photos taken with a digital camera, in
a number of ways.
My Image Garden Guide (Windows)
26
My Image Garden Guide (Mac OS)
27
Copying Originals
This section describes how to load originals and copy them to plain paper.
1. Open the front cover (A).
2. Extend the paper support (B).
3. Load paper vertically WITH THE PRINT SIDE FACING DOWN.
Push the paper stack all the way to the back of the front tray.
4. Align the paper guides with the paper width.
5. Open the output tray extension (C).
6. Open the paper output tray (D).
7. Extend the paper output support (E).
28
8. Open the document cover (F).
9. Load the original WITH THE SIDE TO COPY FACING DOWN and align it with the
alignment mark (G).
10. Close the document cover gently.
11. Press the Paper button (H) to light the upper Paper lamp (I).
12. Press the Black button or Color button (J).
Important
• Do not open the document cover until copying is complete.
29
Printer Functions
Connect Wirelessly with Ease in "Access Point Mode"
Print Photos Easily Using My Image Garden
Download a Variety of Content Materials
Print Items with Easy-PhotoPrint+ (Web Application)
Available Connection Methods
Easy Scan with the Auto Function
Scan Originals Larger than the Platen
Scan Multiple Originals at One Time
Using PIXMA/MAXIFY Cloud Link
Print Easily from a Smartphone or Tablet with Canon PRINT Inkjet/SELPHY
Printing with Windows RT
Checking Printer Information
31
Connect Wirelessly with Ease in "Access Point Mode"
The machine supports "access point mode" in which you can connect to the machine wirelessly from a
computer or smartphone even in an environment without an access point (wireless router).
Switch to "access point mode" with simple steps to enjoy scanning and printing wirelessly.
When you use the machine with the access point mode, be sure to specify the access point name (SSID) of
the machine and the security setting in advance.
Using Machine with Access Point Mode
32
Print Photos Easily Using My Image Garden
Organize Images Easily
In My Image Garden, you can register the names of people and events to photos.
You can organize photos easily as you can display them not only by folder but also by calendar, event,
and person. This also allows you to find the target photos easily when you search for them later on.
<Calendar View>
<People View>
Display Recommended Items in Slide Shows
Based on the information registered to photos, Quick Menu automatically selects the photos on your
computer and creates recommended items such as collages and cards. The created items appear in slide
shows.
If there is an item you like, you can easily print it in just two steps.
1. In Image Display of Quick Menu, select the item you want to print.
2. Print the item with My Image Garden.
33
Place Photos Automatically
Delightful items are created easily as the selected photos are placed automatically according to the
theme.
Other Various Functions
My Image Garden has many other useful functions.
Refer to the following for details.
What You Can Do with My Image Garden (Windows)
What You Can Do with My Image Garden (Mac OS)
34
Download a Variety of Content Materials
CREATIVE PARK
A "printing materials site" where you can download all the printing materials for free.
Various types of content such as seasonal cards and paper crafts that can be made by assembling paper
parts are provided.
It is easily accessible from Quick Menu.
CREATIVE PARK PREMIUM
A service where customers using models that support PREMIUM Contents can download exclusive
printing materials.
PREMIUM Contents can be downloaded easily via My Image Garden or Easy-PhotoPrint+. Downloaded
PREMIUM Contents can be printed directly with My Image Garden or Easy-PhotoPrint+.
To download PREMIUM Contents, make sure that genuine Canon ink tanks/ink cartridges are installed for
all colors on a supported printer.
Note
• The designs of PREMIUM Contents provided in this page are subject to change without prior notice.
35
Print Items with Easy-PhotoPrint+ (Web Application)
You can easily create and print personalized items such as calendars and collages, anytime and anywhere,
by simply accessing Easy-PhotoPrint+ on the web from a computer or tablet.
By using Easy-PhotoPrint+, you can create items in the latest environment without going through the trouble
of installation.
Moreover, you can use various photos for your item through integration with social networks such as
Facebook, or with online storage, web albums, etc.
Refer to "Easy-PhotoPrint+ Guide" for details.
36
Available Connection Methods
The following connection methods are available on the machine.
Wireless Connection
•With a wireless router
•Without a wireless router
USB Connection
Wireless Connection
There are two methods for connecting the printer to your device (such as a smartphone). One method is
to connect using a wireless router, and the other method is to connect without using a wireless router.
The two connection methods cannot be used at the same time.
If you have a wireless router, we recommend you use the method described in Connection Using a
Wireless Router.
When connecting another device while a device is already connected to the printer, connect it using the
same connection method as the connected device.
If you connect using a different connection method, the connection to the device in use will be disabled.
•Connection Using a Wireless Router
◦ Connect the printer and a device using a wireless router.
◦ Connection methods vary depending on the wireless router type.
37
◦ When the connection between a device and a wireless router is completed and (Wi-Fi icon) is
displayed in the device's screen, you can connect the device to the printer using the wireless
router.
•Connection without Using a Wireless Router
◦ Connect the printer and a device without using a wireless router. Connect a device and the printer
directly using the printer's access point mode function.
◦ When establishing a connection in the access point mode, Internet connection may become
unavailable. In that case, web services for the printer cannot be used.
◦ If you connect a device connected to the Internet via a wireless router to the printer that is in the
access point mode, the connection between the device and wireless router will be disabled. In
that case, the connection of the device may switch to a mobile data connection automatically
depending on your device. Transmission fees for connecting to the Internet using a mobile data
connection apply.
◦ In the access point mode, you can connect up to five devices at the same time. If you try to
connect a sixth device while five devices are already connected, an error will appear. If an error
appears, disconnect one of the connected device you do not use and configure settings again.
When Using Windows XP:
Direct Connection (Windows XP)
USB Connection
Connect the printer and a computer with a USB cable. Prepare a USB cable.
Restrictions
(Appears in a new window)
38
Direct Connection (Windows XP)
Restrictions
(Appears in a new window)
1. If the Wi-Fi lamp (A) on the printer is flashing, press the Stop button (B).
2. Press and hold the Wi-Fi button (C) on the printer until the ON lamp (D) flashes.
Check the SSID and network key of your printer.
The default SSID is the printer name, and the default Password (Network key) is the serial number of the
printer. Check the rear side of the printer or warranty.
If the SSID/Password (Network key) are unknown, print the LAN setting information and check the SSID/
Password (Network key) field.
•How to print the LAN setting information
Press the Wi-Fi button on the printer. The LAN setting information will be printed.
If you printed the LAN setting information, repeat step 2 before proceeding to step 3.
3. Press the Color button (E) then the Black button (F).
The printer's Direct Connection will be enabled.
4. Right-click the Wireless Network Connection icon in the notification area of the taskbar on
the computer, then select View Available Wireless Networks.
5. Select the network name (SSID) you want to use, then click Connect.
39
6. Enter the Password (Network key), then click Connect.
7. When connection is complete, click Back until the screen below appears.
Proceed with the setup.
40
Restrictions
When connecting another device while a device (such as a smartphone) is already connected to the printer,
connect it using the same connection method as the connected device.
If you connect using a different connection method, the connection to the device in use will be disabled.
Connection Using a Wired Network cannot be performed on printers that do not support a wired connection.
Connect via wireless router
• You cannot establish a printer with wireless and wired connections at the same time.
• Make sure your device and the wireless router are connected. For details on checking these settings,
see the manual supplied with the wireless router or contact its manufacturer.
As for a device already connected to the printer without using a wireless router, reconnect it via a
wireless router.
• Configuration, router functions, setup procedures and security settings of network devices vary
depending on the system environment. For details, see the manual for your network device or contact
its manufacturer.
• Check if your device supports IEEE802.11n (2.4 GHz), IEEE802.11g or IEEE802.11b.
• If your device is set to the "IEEE802.11n only" mode, WEP or TKIP cannot be used as a security
protocol. Change the security protocol for your device to something other than WEP and TKIP or
change the setting to something other than "IEEE802.11n only."
The connection between your device and the wireless router will be temporarily disabled while the
setting is changed. Do not proceed to the next screen of this guide until setup is complete.
• For office use, consult your network administrator.
• Note that if you connect to a network with no security protection, your personal information could be
disclosed to a third party.
Direct Connection (Access Point Mode)
Important
• If a device is connected to the Internet via a wireless router, and you then connect it to a printer in
Direct Connection mode, the existing connection between the device and wireless router will be
disabled. In that case, the connection of the device may switch to a mobile data connection
automatically depending on your device. When you connect to the Internet using a mobile data
connection, charges may apply depending on your contract.
• When you connect a device and the printer using Direct Connection, the connection information
will be saved to Wi-Fi settings. The device may be connected to the printer automatically even
after disconnecting it or connecting it to another wireless router.
• You cannot connect to a wireless router and a printer in Direct Connection mode at the same
time. If you have a wireless router, it is recommended that you use the wireless router to connect
to the printer.
• To prevent automatic connection to the printer in Direct Connection mode, change the connection
mode after using the printer, or set not to connect automatically in the Wi-Fi settings of the
device.
For details on checking or changing wireless router settings, see the wireless router manual or
contact its manufacturer.
• If you connect a device and the printer using Direct Connection, Internet connection may become
unavailable depending on your environment. In that case, web services for the printer cannot be used.
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• In Direct Connection mode, you can connect up to five devices at the same time. If you try to connect
a sixth device while five devices are already connected, an error will appear.
If an error appears, disconnect a device that does not use the printer, then configure settings again.
• Devices connected to the printer using Direct Connection cannot communicate with each other.
• Firmware updates for the printer are not available while using Direct Connection.
• When a device has been connected to the printer without using a wireless router and you want to set
it up again using the same connection method, disconnect it first. Disable the connection between the
device and printer in the Wi-Fi setting screen.
Connection Using a Wired Network
• You cannot establish a printer with wireless and wired connections at the same time.
• When using a router, connect the printer and a device to the LAN side (same network segment).
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Scan Originals Larger than the Platen
By using the stitch function of IJ Scan Utility, you can scan the left and right halves of an item larger than the
platen and combine them back into one image. Items up to approximately twice as large as the platen are
supported.
Refer to the following for details.
Scanning Originals Larger than the Platen (Image Stitch) (Windows)
Scanning Originals Larger than the Platen (Image Stitch) (Mac OS)
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Scan Multiple Originals at One Time
By using IJ Scan Utility, you can scan two or more photos (small items) placed on the platen at one time and
save each image individually.
Refer to the following for details.
Scanning Multiple Originals at One Time (Windows)
Scanning Multiple Originals at One Time (Mac OS)
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Using PIXMA/MAXIFY Cloud Link
By using PIXMA/MAXIFY Cloud Link, you can connect your printer to a cloud service, such as CANON
iMAGE GATEWAY, Evernote, or Twitter, and use the following functions without using a computer:
• Print images from a photo-sharing service
• Print documents from a data management service
• Save scanned images to a data management service.
• Use Twitter to report the printer status, such as no paper or low ink levels.
In addition, you can use various functions by adding and registering apps that are linked with various cloud
services.
Using PIXMA/MAXIFY Cloud Link from Your Printer
Using PIXMA/MAXIFY Cloud Link from Your Smartphone, Tablet, or Computer
Important
• In certain countries, PIXMA/MAXIFY Cloud Link may not be available or the available apps may be
different.
• Some apps require that you have an account before you use those apps. For such apps, please set up
an account beforehand.
• To find out which models support PIXMA/MAXIFY Cloud Link check the Canon homepage.
• The screen display may change without prior notice.
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Notice for Web Service Printing
When Using Web Service
• Canon does not guarantee the continuity and reliability of the web services provided, the availability of
site access, or permission to download the materials.
• Canon may at any time update, change, or delete the information provided through the web service,
or may suspend or discontinue the service without prior notice. Canon shall not be held responsible
for any damages resulting from such actions.
• In no event shall Canon be liable for any damages whatsoever resulting from the use of the web
services.
• User registration is necessary before you can use the external link site.
When you use the external link site, observe the conditions of use of the site and use the service
within your own responsibility.
• All or part of the web service may not be available depending on the country or region you live in.
• Depending on your network environment, some functions on web service are not available. Even if
they are available, it may take a while to print or display the contents, or communication may be
interrupted while operation is in progress.
• When you use web service, your machine's name, information of your region or country, your selected
language, and what kind of service you use (e.g. photo sharing site) are sent to and saved in our
server. Canon is unable to identify specific customers using this information.
• Before you transfer ownership or dispose of a printer that supports a color LCD monitor, select
Device settings -> Reset setting -> Reset all and delete your login name and password.
• For details, contact a Canon-authorized sales representative in the country or region you live in.
To Those Living in Mainland China
• PIXMA/MAXIFY Cloud Link, Easy-PhotoPrint+, and some functions of Canon PRINT Inkjet/SELPHY,
which are included with this machine, are provided by Canon Inc.
However, as the server is installed outside of mainland China, some of these services may not be
available yet.
Copyrights and Rights of Publicity
When printing using a service provided by Canon
1. The copyright of each material (photos, illustrations, logos, or documents: hereinafter referred to as
"the materials") provided on the printing service belongs to their respective owners. Issues pertaining
to Rights of Publicity may arise regarding the use of any of people or characters displayed on the
printing service.
Except as otherwise permitted (please see "2" below), copying, modifying or distributing all or a
portion of any of the materials contained on the web template printing service without prior consent of
the respective rights (Rights of Publicity and Copyright) holder is strictly prohibited.
2. All of the materials provided on the web template printing service can be freely used for personal and
non-commercial purposes.
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Using PIXMA/MAXIFY Cloud Link from Your Smartphone, Tablet, or
Computer
Before Using Canon Inkjet Cloud Printing Center
Registering User Information to Canon Inkjet Cloud Printing Center
Using Canon Inkjet Cloud Printing Center
Adding a Printer
Adding a PIXMA/MAXIFY Cloud Link User
Troubleshooting Canon Inkjet Cloud Printing Center
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Before Using Canon Inkjet Cloud Printing Center
Canon Inkjet Cloud Printing Center is a service that links with the cloud function of the printer and allows you
to perform operations such as registering and managing apps from your smartphone or tablet device, and
checking the print status, print error, and ink status of the printer. You can also print app photos and
documents from your smartphone or tablet.
First, check the following content:
•Precautions
If you plan to use the web service to print documents, be sure to check these precautions beforehand.
•Printer specification
Check that Canon Inkjet Cloud Printing Center supports the printer.
Some models do not support this function. To check whether your model supports this function, see
"Models that Support Canon Inkjet Cloud Printing Center".
•Network environment
The printer must be connected to a LAN and to the Internet.
Important
• The user will bear the cost of Internet access.
•Operating requirements
For computers, smartphones, and tablet devices, see "Requirements for Canon Inkjet Cloud Printing
Center operation".
Important
• This service may not be available in certain countries or regions. Also even if the service is available,
there are apps that cannot be used in certain regions.
Registering User Information to Canon Inkjet Cloud Printing Center
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Requirements for Canon Inkjet Cloud Printing Center operation
Computer
CPU x86 or x64 1.6 GHz or higher
RAM 2 GB or higher
Monitor display Resolution 1024 x 768 pixels or higher
Number of display colors 24 bits (true-color) or higher
OS Browser
Windows Vista SP1 or later
Internet Explorer 9
Mozilla Firefox
Google Chrome
Windows 7
Internet Explorer 9, 10, 11
Mozilla Firefox
Google Chrome
Windows 8
Internet Explorer 10, 11
Mozilla Firefox
Google Chrome
Windows 8.1
Internet Explorer 11
Mozilla Firefox
Google Chrome
Mac OS X v10.6-OS X Mavericks v10.10 Safari 5.1, 6, 7, 8
Smartphone or tablet
OS Browser Resolution
iOS 6.1 or later
OS standard browser
320 x 480 (HVGA) or higher
Android 2.3.3 or later 480 x 800 (HVGA) or higher
*Android3.x is not supported.
The operation requirements may change without prior notice. If this happens, you may no longer be able to
use this service from your computer, smartphone, or tablet.
Important
• On the browser you are using, enable JavaScript and cookies.
• If you use the zoom function or change the font size on your browser, the web pages may not display
correctly.
• If you use the translation function of Google Chrome, the web pages may not display correctly.
• The service does not support the use of its provided services through a proxy server outside of your
country.
• In an in-house network environment, the 5222 port must be released. For confirmation instructions,
contact the network administrator.
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Registering User Information to Canon Inkjet Cloud Printing Center
To use the Canon Inkjet Cloud Printing Center, you need to follow the steps described below and register
My account information.
If your model has color LCD monitor
If your model has monochrome LCD monitor
If your model has no LCD monitor
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Registering User Information to Canon Inkjet Cloud Printing Center
(No LCD Monitor)
To use the Canon Inkjet Cloud Printing Center, you need to follow the steps described below and register
My account information.
Registering from Your Smartphone, Tablet, or Computer
1. Check that the printer is connected to the Internet
Important
•To use this function, you must connect this printer to the Internet.
2. Displaying Printer Information
For details, go to the Online Manual home page, and see "Checking Printer Information" for your
model.
3. Select IJ Cloud Printing Center setup -> Register with this service
4. Follow the instructions displayed in the window, and run the authentication
5. When the Preparation for registration screen appears, select Send blank e-mail
Note
•When you select Send blank e-mail, the "destination entry completed" mailer starts up
automatically.
After the blank e-mail is created, send that e-mail without making any changes.
If you want to register a different e-mail address, select Do not send to display the E-mail address
entry screen.
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In the displayed screen, enter the E-mail address that you want to register, and then select Continue
registration.
Note
• If you enter an e-mail address that has already been registered, you will receive an "already
registered" e-mail. Follow the instructions in the e-mail, and register a different e-mail address.
Important
• There are character restrictions for the e-mail address, as shown below.
•Up to 255 characters consisting of single-byte alphanumeric characters and symbols (!$'*/
^_{}|~.-@). (Uppercase and lowercase letters are differentiated.)
• Multibyte characters cannot be used.
You will get an error if the e-mail address you enter contains a character that cannot be
used.
• If you registered a different e-mail address by mistake, you can cancel the registration by
Displaying Printer Information and selecting IJ Cloud Printing Center setup -> Delete from
this service.
To display printer information, go to the Online Manual home page, and see "Checking Printer
Information" for your model.
•You may not be able to receive the notification if you are using a spam filter. If you have a
setting to receive only the e-mails from certain domains, be sure to change the setting to allow
receiving e-mails from "noreply@mail.cs.c-ij.com".
There will be no error display even if you could not receive the e-mail because of the spam filter
setting or if you entered an incorrect e-mail address.
6. Check that you received blank e-mail, and then select Yes
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7. Follow instructions in screen display, and select OK
The registration page URL will be sent to the registered e-mail address.
Access the URL in the e-mail, Register the Information, and Complete the
User Registration
1. Check that e-mail containing URL has been sent to registered e-mail address, and
access URL
2. In the License agreement and Privacy statement windows of Canon Inkjet Cloud
Printing Center, read the statements, and select Agree if you agree
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3. Register password for logging in to Canon Inkjet Cloud Printing Center
In the My account registration screen, enter the password you want to register into Password and
Password (Confirmation), and then select Next.
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Important
• There are character restrictions for the Password, as shown below.
• The password must be between 8 and 32 characters long, using single-byte alphanumeric
characters and symbols (!"#$%&'()*+,-./:;<=>?@[¥]^_`{|}~). (Alphabets are case-sensitive)
4. Enter Nickname
Enter any user name you want to use.
Important
•The user name entry field has the following character restrictions:
•The user name must be between 1 and 20 characters long, using single-byte alphanumeric
characters and symbols (!"#$%&'()*+,-./:;<=>?@[¥]^_`{|}~). (Alphabets are case-sensitive)
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5. Specify the Time zone setting, and select Done
Select your region on the list. If you cannot find your region on the list, select the one closest to your
region.
Apply daylight saving time
This appears only when there is a daylight saving time in the Time zone that you selected.
Select whether or not to apply the daylight saving time.
The registration is complete. A registration completion message is displayed.
When you select the OK button in the message, the login screen is displayed.
Enter the registered E-mail address and Password, and Log in to the Canon Inkjet Cloud Printing
Center.
Using Canon Inkjet Cloud Printing Center
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Using Canon Inkjet Cloud Printing Center
When the user registration is completed, you can log in to the Canon Inkjet Cloud Printing Center and use
the service.
1. From your PC, smartphone, or tablet, access the service login URL (http://cs.c-ij.com/)
2. On the Login screen, enter the E-mail address and Password, and then select Log in
Important
•The e-mail address and password are case-sensitive. Make sure the case is correct.
E-mail address
Enter the e-mail address that you entered in the user registration.
Password
Enter the password that you entered in the user registration.
Keep login info
When you select the check box, the login screen is skipped for 14 days since the last day that the
service screen was accessed.
Important
• If you fail to log in five straight times, you will not be able to login again for about the next 60 minutes.
• You remain logged in for 60 minutes after the last access.
• The service may not function properly if you log in by using the same e-mail address from multiple
devices at the same time.
After logging in, you can use useful services such as adding/managing apps that work in conjunction with
this product's cloud functionality and checking the ink status.
For screen descriptions and operation instructions, see "Canon Inkjet Cloud Printing Center window".
Printing procedure
This section introduces the photo printing procedure by using CANON iMAGE GATEWAY as an example.
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Important
• The available functions differ depending on the app.
• The printing procedure differs depending on the app.
• You need to get the account and register photo and other data beforehand.
• The following file formats can be printed: jpg, jpeg, pdf, docx, doc, xlsx, xls, pptx, ppt, and rtf.
The file formats that can be printed differ depending on the app.
• Before you print, check that printer is on and is connected to the network. Then start.
• This is available if you are using a smartphone or tablet.
Note
• You can use CANON iMAGE GATEWAY to print jpg and jpeg file formats.
1. On the Main screen, select the app to be used
2. Enter the information according to the instructions on the authentication screen, and then
select Log in
3. In the displayed album list, select the album of your choice
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4. In the displayed image list, select the image that you want to print, and then select Next
5. Make the necessary print settings, and then select Print
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6. A print job completion message appears, and printing starts
To continue printing, select Continue, and perform the operation from Step 3.
To end the printing, select Apps. The screen returns to the apps list screen.
Important
• If a print job is not printed within 24 hours after the print job is issued, the print job will expire and
cannot be printed.
• With premium apps that limit the number of print jobs, print jobs that expire and cannot be printed are
also included in the print count.
Adding a Printer
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Canon Inkjet Cloud Printing Center window
This section describes the Canon Inkjet Cloud Printing Center screens that are displayed on your
smartphone, tablet device, or computer.
Description of the Login screen
Description of the Main screen
Description of the Login screen
This section provides the description of the Login screen of Canon Inkjet Cloud Printing Center.
Important
• You have 5 tries to enter your password. If you fail, you will not be able to log in for about the next 60
minutes.
• You remain logged in for 60 minutes after the last access.
Language
Select the language you will be using.
E-mail address
Enter the e-mail address that you entered in the user registration.
Important
• The e-mail address is case-sensitive. Make sure the case is correct.
Password
Enter the password that you entered in the user registration.
Keep login info
When you select the check box, the login screen is skipped for 14 days since the last day that the
service screen was accessed.
Reset password from here
Select this if you forgot the password.
Reset your password by following the instructions on the screen.
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Create new account
A new registration will be added to the Canon Inkjet Cloud Printing Center.
For a new registration, you need the Printer registration ID.
About this service
This displays the descriptions of this service.
System requirements
This displays the system requirements for the Canon Inkjet Cloud Printing Center.
Software license info
The licensing information of Canon Inkjet Cloud Printing Center is displayed.
Description of the Main screen
When you log in to the Canon Inkjet Cloud Printing Center, the Main screen appears.
If you are using a smartphone or a tablet, you can also print photos and documents.
Important
• With this service, the available functions differ depending on whether the user is the Administrator
or Standard user of the printer, and also on the management method that was set.
You can use areas shown below to start, add, and manage apps.
(1) Left context menu (Administrator only)
(2) Select printer
(3) Printer name area
(4) Right context menu
(5) Display area
(6) Menu area
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(1) Left context menu (Administrator only)
When you select , the left context menu appears.
When you select Mng. printer, Manage users, Group management, or Advanced management, the
corresponding screen appears.
Note
•Group management appears only when you use Select how to manage and set Manage by group
(for office users).
Mng. printer screen
From the Mng. printer screen, you can check or update printer information registered to the Canon
Inkjet Cloud Printing Center, copy apps, change printer names, delete printers, and add printers.
•Check the printer information
The registered printer name is displayed.
indicates that an error occurred on the printer.
•Display update date/time of the printer information
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This displays the date and time the printer information was last updated.
refreshes the information.
•Multiuser mode (MAXIFY series only)
If multiple users will be using the printer, add a check mark to Multiuser mode.
The check mark is linked to the Require security code screen.
•Copy apps
Select this to copy apps added in the selected printer to another printer.
When you select , the screen shown below appears.
Set the Destination printer and the Source printer. Then select OK.
Note
• If Select how to manage has been set, you can use this function only when you select
Manage app availability by printer.
For details, see "Tips on Using Canon Inkjet Cloud Printing Center (at Work)".
•Change the printer name
When you select , a screen to change the printer name appears.
Follow the instructions on the screen to change the name.
Important
• The printer name entry has the following character limitation:
• Up to 128 characters (Uppercase and lowercase letters are differentiated.)
•Delete printers
When you select , the printer is deleted from the Canon Inkjet Cloud Printing Center.
When transferring the ownership of the printer, select Clear the information saved on the printer.
•Add printers
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Select this to add printers to be used in the Canon Inkjet Cloud Printing Center.
You need a Printer registration ID to add a printer.
Note
• Although the number of printers that can be registered for one domain is not limited, only up to
16 printers are guaranteed to operate.
Manage users screen
From the Manage users screen, you can check user information registered to the Canon Inkjet Cloud
Printing Center, delete users, add users, and change the Administrator and Standard user settings.
•User deletion
Select the check box of the user to be deleted, and select Delete.
However, you cannot delete yourself. To delete yourself, cancel your membership from the My
account screen.
•Adding a user
Select Add user. The user registration screen appears.
•Changing Administrator and Standard user settings
To change the privileges of the Administrator or a Standard user, select Authority for the user
whom you want to change the settings for.
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Group management screen
From the Group management screen, you can use functions for checking group information registered
to Canon Inkjet Cloud Printing Center, changing groups, deleting groups, adding groups, and setting up
users, printers, and apps belonging to each group.
•Checking group information
The registered group names appear.
If there are items that have not been set, appears.
Select to display the following screen, which allows you to set up information for each
group.
The displayed information changes depending on the selected tab.
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Users
Displays all users and mail addresses registered in the domain.
Printers
Displays all printers registered in the domain.
Apps
With the default settings, the screen displays all apps. To display only registered apps, select
the Registered category.
To switch between app registration/deletion, select / .
Web services
Displays the external link service.
You can restrict the use of other web services that use Canon Inkjet Cloud Printing Center
accounts such as Easy-PhotoPrint+.
To switch between service linking/release, select / .
appears for items that do not have anything selected.
In the default settings, all check marks are cleared for Printers and Users. Only the system apps
under Apps are set to ON.
•Changing a Group name
To display the Group name change screen, select .
You can change the name to one of your liking by following the instructions in the displayed screen.
Important
• When you enter a Group name, the following restrictions apply:
• When using single-byte alphanumeric characters, enter at least 1 but not more than 20
characters. When using double-byte characters, enter at least 1 but not more than 10
characters.
• Duplicate group names cannot be registered in the same domain.
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•Deleting a Group
To delete a group from Canon Inkjet Cloud Printing Center, select .
If you delete all groups, you must create a new one. To set a different management method, set the
target method from the Select how to manage screen.
•Add group
Add a group to be used in Canon Inkjet Cloud Printing Center.
Note
• You can register up to 20 groups.
•Apps available on printers that do not require a security code
For printers without the Multiuser mode setting or Security code settings, set the apps to be
displayed when a user selects Cloud from the printer's home screen.
If the domain does not have a printer that meets this condition, this setup screen does not appear.
To go to the setup screen, select .
Note
• If only the following printer is registered in the domain, it is not displayed.
• Printer without LCD monitor
• Printer with monochrome LCD monitor
• Multiuser mode printer
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Advanced management screen
The Advanced management screen allows you to set the management method for printer users and
apps that can be used.
To go to the setup screen, select .
•Require security code
Each user can set a Security code, start the app, and perform printing and other operations.
This setting is linked with Multiuser mode on the Mng. printer screen.
Note
• The list does not display models without an LCD or models with a monochrome LCD.
• The check box does not appear for models that do not support Multiuser mode.
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•Select how to manage
You can change the management method for usable apps and printers.
Manage app availability by printer
If you are using multiple printers, you can manage the useable apps for each printer.
Manage app availability by user
When one printer is used, you can manage the usable apps by user.
For usage examples, see "Tips on Using Canon Inkjet Cloud Printing Center (at Home)".
Manage by group (for office users)
You can manage the usable apps and printers by group.
For usage examples, see "Tips on Using Canon Inkjet Cloud Printing Center (at Work)".
Note
• If you manage the usable apps by printer, the default settings will allow all users to add, delete,
and rearrange apps.
Also, if you are using a MAXIFY series printer and you select Multiuser mode in the Mng.
printer screen, only the administrator will be able to add, delete, and rearrange apps.
• If you manage the usable apps by user, all users will be able to add, delete, and rearrange
apps, regardless of the Multiuser mode setting.
• If you manage the usable apps and printers by group, all users will only be able to rearrange
apps.
(2) Select printer
Select , and then from the Select printer screen, select a printer.
If you are using a computer, you can select a printer directly from the pull-down menu.
Note
• Printers with settings that restrict their use do not appear.
(3) Printer name area
The registered name of the printer selected is displayed.
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The Administrator can change the printer name from the Mng. printer screen of the left context menu.
(4) Right context menu
When you select , the context menu appears.
The information displayed depends on the menu currently selected in the menu area.
The symbol indicates that there is a new unread notice.
• Sort
This displays the screen to sort registered apps.
You can use the buttons to change the display order of apps. When you finish sorting, select
Done.
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Note
• Description of displayed icons
: Cannot be used because it is not yet released or does not support your region, model, or
language.
: Can be used with genuine Canon ink.
• Latest notices
This displays the latest notices. The symbol indicates that there is a new unread notice.
• My account
Displays user information.
From the My account screen, you can change your account settings.
From the My account screen, you can display the Permitted services screen and clear any linked
service setting.
• Help/legal notices
The description of the Canon Inkjet Cloud Printing Center screen and various reminders are
displayed.
• Log out
This opens the Log out screen of the Canon Inkjet Cloud Printing Center.
(5) Display area
The display changes based on the menu you select.
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(6) Menu area
The following 4 menu buttons are displayed:
• Apps
This displays the list of registered apps in the Display area.
• Config
This displays the Register apps screen in the Display area.
The display can be toggled between Registered and Search apps.
The Registered screen lists registered apps.
You can check the information of these apps or deregister them.
Note
• If Group management has been set, Config is not displayed.
• If Manage app availability by user has been set, even Standard user can register and delete
apps.
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On the Search apps screen, the apps that you can register by using the Canon Inkjet Cloud Printing
Center are displayed by category.
◦ When you select , the details of the app are displayed.
When you select / , you can choose to register or unregister the app.
Note
• Description of displayed icons
: Cannot be used because it is not yet released or does not support your region, model,
or language.
: Can be used with genuine Canon ink.
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• Properties
This screen displays the status of the printer that is currently selected.
You can check how much ink is remaining or details about an error that occurred. You can also
access the ink purchasing site and the Online Manual.
Important
• The Properties displayed may differ from the actual status at the display time, depending on the
printer status.
• Manage jobs
This screen displays the print or scan status and history.
You can check the print or scan status by looking at Status list, and the print or scan history by
looking at History.
You can also cancel print or scan jobs and delete history information.
To cancel or delete a job, select that job and then select Cancel or Delete.
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Tips on Using Canon Inkjet Cloud Printing Center (at Home)
The Advanced management function allows you to take advantage of the many useful functions that the
service offers for home use.
This section introduces those functions by using a family of 3 (father, mother, and child) as an example.
If the father registers the printer to Canon Inkjet Cloud Printing Center, only the father is managed by the
service, and the mother and the child cannot use the service unless the father tells them the login E-mail
address and Password.
If Mother and Child Want to Use the Service from Their Smartphones
1. The father registers to Canon Inkjet Cloud Printing Center and becomes the
Administrator
2. After logging in, the father selects Manage users from
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3. The father selects Add user, and by following the screen instructions, registers the
mother and child as users.
After this registration is complete, the mother and child can individually use the service.
If Father, Mother, and Child Want to Manage Apps Individually
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With the default settings, only the Administrator (father) can register apps to be used or delete apps.
After the Administrator (father) specifies settings according to the procedure below, the father, the
mother, and the child will be able to manage apps individually.
1. As the Administrator, the father logs in to Canon Inkjet Cloud Printing Center and
selects Advanced management from
2. For Select how to manage, the father selects Set
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3. The father sets Manage app availability by user and selects OK
4. The screen for checking the management method change appears
To complete the setup and return to the Advanced management window, select OK.
All registered users can register and delete apps freely.
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Tips on Using Canon Inkjet Cloud Printing Center (at Work)
The Group management function allows you take advantage of the many useful functions that the service
offers for office use.
This section introduces an example in which two printers are used, the Administrator is the senior clerk,
and the other members are the company president, the section manager, and the new hire.
Note
• If the second printer has not been registered, select "Adding a Printer" and register the printer by
following the procedure.
Creating a Group for All Office Members to Use
Set the basic group.
In this example, only the Evernote app will be used on 2 printers.
1. The senior clerk registers to Canon Inkjet Cloud Printing Center and becomes the
Administrator
2. The senior clerk selects Manage users from
3. On the displayed screen, the senior clerk selects Add user and registers the company
president, the section manager, and the new hire as users
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4. The senior clerk selects Advanced management from
5. For Select how to manage, the senior clerk selects Set
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6. The senior clerk sets Manage by group (for office users) and selects OK
Note
•If Group management has already been set up, refer to step 10 and the subsequent steps.
7. On the screen for checking management method changes, the senior clerk checks the
displayed information and selects OK.
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This appears only if the selected mode is Group management.
To complete the setup and display the Group management screen, select OK.
Note
•With the default settings, the group is named "group1".
•With the default settings, all registered users belong to the same group.
8. In the Group management screen, the senior clerk selects the of the group to be
renamed
9. The senior clerk enters the Group name and selects OK
The chief clerk enters "Office" here because the clerk is setting up a group that everyone in the office
will use.
Important
• The following restrictions apply to entering the Group name.
• The group name can have up to 20 single-byte alphanumeric characters or up to 10 double-
byte characters.
•The same group name cannot be registered more than once in the same domain.
•Up to 20 groups can be registered.
•The person who created the group becomes the Administrator.
10. Select Settings, and in group setup screen, check that all users on the Users tab are
selected
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11. On Printers tab, check that all printers are selected
12. On Apps tab, set only Evernote app to
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To switch between app registration/deletion, select / .
To return to the Group management screen, select Close.
This completes the setup of the group to be used by the entire office.
Note
• The group setup screen displays all users and printers that are registered in the domain.
• If you want to set up new apps as an individual, you can add a group.
To create a new group, use Add group, and then in the setup screen for the added group, add users
and printers.
Limiting Apps That Each User Can Use
Limiting Apps That All Members Can Use on Printer
Limiting Apps That Individual Users Can Use on Printer
Limiting Printers That Individual Users Can Use
Important
• The available apps may differ depending on the country or the region.
Limiting Apps That Each User Can Use
Set the following:
• Entire office: Use only Evernote app
• President: Use Evernote app and Facebook app
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1. From , select Group management
Note
•This appears only if Manage by group (for office users) is set in Advanced management.
2. In displayed screen, select Add group
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3. The senior clerk enters the Group name and selects OK
In this field, enter "President" as the president-only group because you will be setting apps that only
the president can use.
Important
• The following restrictions apply to entering the Group name.
• The group name can have up to 20 single-byte alphanumeric characters or up to 10 double-
byte characters.
• The same group name cannot be registered more than once in the same domain.
•Up to 20 groups can be registered.
•The person who created the group becomes the Administrator.
4. Follow messages displayed on screen, and select OK
The group setup screen appears.
5. On Users tab, select only president
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6. On the Printers tab, select printer to be used.
7. On the Apps tab, set the Evernote and Facebook apps to
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To switch between app registration/deletion, select / .
To return to the Group management screen, select Close.
The above procedure allows you to set apps that only the president can use.
Note
• The group setup screen displays all users and printers that are registered in the domain.
Limiting Apps That All Members Can Use on Printer
To set the apps to be used on the printer, use the following procedure provided by this service.
As an example, this section describes the procedure for allowing all users to use the Evernote app from
the printer.
1. From , select Group management
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Note
• This appears only if Manage by group (for office users) is set in Advanced management.
2. For Apps available on printers that do not require a security code, select Settings
3. On Apps tab, set only Evernote app to
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To switch between app registration/deletion, select / .
To return to the Group management screen, select Close.
The above procedure sets up Evernote as the only app that all users can use on the printer.
Limiting Apps That Individual Users Can Use on Printer
For each user, you can set the apps that the user can use on the printer.
As an example, this section describes the procedure for allowing only the president to also use the
Facebook app from the printer.
1. From , select Advanced management
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2. For Require security code, select Set.
3. Select printer for setting up Security code.
Security codes identify individual users when multiple users are using a printer.
Note
•On models where the settings cannot be changed, this function cannot be selected.
Some models do not support this function. To check whether your model supports this function,
see "Models that Support Security Codes".
4. Set up Security code
If there are users who have not set up a Security code, a screen appears for checking whether to
send an e-mail prompting those users to set up a Security code.
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To send a notification e-mail only to users without a Security code, select OK.
To display the Security code setup screen when each user logs in and not send the notification e-
mail, select Cancel.
Important
• The following character restriction applies to Security code entries:
• Up to 8 alphanumeric characters
The Security code change process ends, and the change completion message appears.
In the message screen, select OK to return to the main screen.
5. Select Cloud from the printer's home screen
6. In Switch user screen, select user
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7. Enter Security code that you set and Log in
Note
• If you have not set a Security code, set a Security code from My account, and then Log in.
8. Select Facebook app
Only the president will be able to use the Facebook app from the printer.
Limiting Printers That Individual Users Can Use
As an example, this section describes the procedure for setting up one printer for the president and
another printer for all users.
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1. From , select Group management
Note
•This appears only if Manage by group (for office users) is set in Advanced management.
2. Select Settings for the group containing all users
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3. On the Printers tab, clear printer that was set up for president
To return to the Group management screen, select Close.
Important
•If a user is being managed in multiple groups and an app is deleted or the target printer is
changed for one of those groups, the user can still use that app or printer if the one of the other
groups allows it.
Only the printer that was set can be used by all users.
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What is a Security code?
A Security code identifies the user when multiple other users are sharing the same printer.
Important
• If you are using the MAXIFY series, you can set a Security code. We recommend that you set a
Security code to prevent other users from using your account.
• This code is valid only when you use MAXIFY Cloud Link from the printer operation panel. You cannot
use this code when you access the Canon Inkjet Cloud Printing Center from your smartphone, tablet, or
computer.
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Adding a Printer
With one account, you can use the Canon Inkjet Cloud Printing Center services on multiple printers.
The procedure for adding a printer is as follows:
If your model has color LCD monitor
1. Check that an e-mail containing the URL has been sent to the registered e-mail address,
and access the URL
2. Enter the information according to the instructions on the authentication screen, and then
select Log in
3. When printer addition complete message appears, select OK
The printer addition process ends, and the main screen of Canon Inkjet Cloud Printing Center
appears.
Note
•If you select Cancel, the printer selection status does not change and the main screen of
Canon Inkjet Cloud Printing Center appears.
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If your model has monochrome LCD monitor
If your model has no LCD monitor
1. Check that an e-mail containing the URL has been sent to the registered e-mail address,
and access the URL
If your model has monochrome LCD monitor
If your model has no LCD monitor
2. Enter the information according to the instructions on the authentication screen, and then
select Log in
3. When printer addition complete message appears, select OK
The printer addition process ends, and the main screen of Canon Inkjet Cloud Printing Center
appears.
Note
•If you select Cancel, the printer selection status does not change and the main screen of
Canon Inkjet Cloud Printing Center appears.
Adding a PIXMA/MAXIFY Cloud Link User
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Adding a PIXMA/MAXIFY Cloud Link User
Several people can use one printer.
This section describes the user addition procedure and the user privileges.
Adding a user
1. On the service screen, select Manage users from .
2. Select Add user
Note
•When you select Add user, the service first checks whether the maximum number of users has
been reached. If new users can be added, the user registration screen appears.
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• The maximum number of users that can be added for 1 printer is 20.
3. Enter the e-mail address of the user to be added, and then select OK
The URL for completing the registration is then sent to the entered e-mail address.
Note
• If you enter an e-mail address that is already registered, you will receive notification that the
address is registered. To specify another e-mail address, follow the displayed instructions.
4. Access the URL reported in the e-mail
The procedure that follows describes what to do if you receive a notification e-mail.
5. Read the terms displayed in the License agreement and Privacy statement screens. If
you agree to the terms, select Agree.
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6. Register a password for logging in to the Canon Inkjet Cloud Printing Center.
On the My Account Registration screen, enter you desired password into Password and Password
(Confirmation) and select Next.
Important
•There are character restrictions for the Password, as shown below.
•The password must be between 8 and 32 characters long, using single-byte alphanumeric
characters and symbols (!"#$%&'()*+,-./:;<=>?@[¥]^_`{|}~). (Alphabets are case-sensitive)
7. Enter Nickname
Enter any user name that you want to use.
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Important
• The user name entry field has the following character restrictions:
• The user name must be between 1 and 20 characters long, using single-byte alphanumeric
characters and symbols (!"#$%&'()*+,-./:;<=>?@[¥]^_`{|}~). (Alphabets are case-sensitive)
8. Specify the Time zone setting, and select Done
Select your region on the list. If you cannot find your region on the list, select the one closest to your
region.
Apply daylight saving time
This appears only when there is a daylight saving time in the Time zone that you selected.
Select whether or not to apply the daylight saving time.
The main registration is complete, and a registration completion e-mail is sent.
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Note
• When you use MAXIFY Cloud Link, a cookie for the selected user is added to the printer, and the
login status of each user is recovered. For each printer, you can register cookies for up to 8 users.
Printer user privileges
If several users are using the cloud service for 1 printer, each user is categorized as the Administrator or
a Standard user.
Note
• The user who is registered first becomes the Administrator. The administrator can change the
privileges of users from the Manage users screen.
An Administrator can change printer information, add and delete apps, manage users, and perform
various other operations.
A Standard user can check printer information and start apps.
For information about the functions that each user can use, refer to the "Canon Inkjet Cloud Printing
Center window".
If you are using MAXIFY Cloud Link from the printer, select Multiuser mode in the Mng. printer screen to
set the printer to Multiuser mode. Each user can then start an app and print documents.
Note
• If you have not set your own Security code, select Multiuser mode to display the Security code
setup screen.
If you select Cancel, you will not be able to set Multiuser mode.
• If you are the Administrator, a confirmation screen appears asking whether you want to send an e-
mail prompting standard users without a Security code to set up their Security code.
• To send a notification e-mail is sent only to users without a Security code and to set Multiuser
mode, select OK.
• To set Multiuser mode without sending a notification e-mail, select Cancel.
Troubleshooting Canon Inkjet Cloud Printing Center
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Troubleshooting Canon Inkjet Cloud Printing Center
If an app cannot be installed
If the registered app is not in the Apps list
If the information is not updated when you press the update button
If you do not receive the registration e-mail
If you cannot print
Printing starts on its own even if you do not do anything
If you are unable to log in correctly even after entering the correct password in iOS or Mac
If an app cannot be installed
Check the country or region where the printer was purchased.
If the printer is taken outside the country or region where it was purchased, apps cannot be installed.
If You Are Using iP110 series
Check the country or region where the printer was purchased.
If you take the printer outside the country or region where you purchased it, you may not be able to install
certain apps.
You can continue to use apps that are already installed, as long as the apps support the country or region
you are moving to.
If the registered app is not in the Apps list
Check the display language of Canon Inkjet Cloud Printing Center.
If the display language is switched to a language that does not support an app, the app will not be
displayed in the apps list but will continue to be registered.
If you switch back to the target language of the app, it will be displayed in the apps list and you will be
able to start, register, or unregister the app.
If the information is not updated when you press the update button
Because the Properties screen requires network connection with this product, the information may not be
reflected immediately. Please wait awhile, and then try updating the information again.
If the information is still not updated, then check that the product is connected to the Internet.
If you do not receive the registration e-mail
You may have entered a different e-mail address during the user registration of Canon Inkjet Cloud
Printing Center.
If your model has color LCD monitor
On the printer's Home screen, select Setup -> Web service setup -> Web service
connection setup -> IJ Cloud Printing Center setup -> Delete from this service to delete the
service registration.
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If your model has monochrome LCD monitor
On the printer operation panel, select the Setup button, and then select Web service setup ->
Connection setup -> IJCloudPrintingCtr -> Delete from service to delete the service registration.
If your model has no LCD monitor
Displaying Printer Information -> IJ Cloud Printing Center setup -> Delete from this service to
delete the service registration.
To display printer information, go to the Online Manual home page, and see "Checking Printer
Information" for your model.
After resetting the printer, repeat the user registration of Canon Inkjet Cloud Printing Center from the
beginning.
If you cannot print
Check the following if you cannot print.
If your model has color LCD monitor
• Check that the printer is connected to the Internet.
• Check that the printer is connected to a LAN and the LAN environment is connected to the Internet.
• Check that no error message is displayed on the printer's LCD monitor.
• If printing does not start even after you wait awhile, go to the printer's home screen, and select
Setup -> Web service inquiry.
If your model has monochrome LCD monitor
• Check that the printer is connected to the Internet.
• Check that the printer is connected to a LAN and the LAN environment is connected to the Internet.
• Check that no error message is displayed on the printer's LCD monitor.
• If printing does not start even after you wait awhile, go to the printer operation panel, select
Setup, and run Web service inquiry. If printing does not start, run the inquiry several times.
If your model has no LCD monitor
• Check that the printer is connected to the Internet.
• Check that the printer is connected to a LAN and the LAN environment is connected to the Internet.
• If printing does not start even after you wait awhile, first turn off the printer, and then turn it back on
again.
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If the problem is not resolved, use the printer driver from your computer to perform the print job and check
whether the data can be printed normally on the printer.
If you still cannot print, see the troubleshooting page for your model on the Home of the Online Manual.
Note
• With a wireless LAN connection, after the printer is turned on, it may take several minutes before
communication is possible. Check that your printer is connected to the wireless network, and wait a
while before you start printing.
• If the printer is not turned on or is not connected to the Internet, and consequently a print job is not
processed within 24 hours after it was submitted, the print job is automatically canceled. If this
happens, check the printer power and the Internet connection, and then re-submit the print job.
Printing starts on its own even if you do not do anything
A third party may be able to illegally use the Canon Inkjet Cloud Printing Center services.
If your model has color LCD monitor
On the printer's Home screen, select Setup -> Web service setup -> Web service
connection setup -> IJ Cloud Printing Center setup -> Delete from this service to delete the
service registration.
If your model has monochrome LCD monitor
On the printer operation panel, select the Setup button, and then select Web service setup ->
Connection setup -> IJCloudPrintingCtr -> Delete from service to delete the service registration.
If your model has no LCD monitor
Displaying Printer Information -> IJ Cloud Printing Center setup -> Delete from this service to
delete the service registration.
To display printer information, go to the Online Manual home page, and see "Checking Printer
Information" for your model.
After resetting the printer, repeat the user registration of Canon Inkjet Cloud Printing Center from the
beginning.
If you are unable to log in correctly even after entering the correct
password in iOS or Mac
If you are using iOS or Mac and the password contains the ¥ or ₩ symbol, enter a backslash instead. For
instructions on entering a backslash, see the OS help.
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Print Easily from a Smartphone or Tablet with Canon PRINT Inkjet/
SELPHY
Use Canon PRINT Inkjet/SELPHY to easily print photos saved on a smartphone or tablet wirelessly.
You can also receive scanned data (PDForJPEG) directly on a smartphone or tablet without using a
computer.
Canon PRINT Inkjet/SELPHY can be downloaded from App Store and Google Play.
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Printing with Windows RT
When you use Windows RT 8.1 or a later version, printing is easy because you simply connect this printer to
the network.
For information about connecting to the network, see the setup URL (http://www.canon.com/ijsetup) for
using this product from your computer, smartphone, or tablet device.
When the connection is complete, the Canon Inkjet Print Utility software, which allows you to specify
detailed print settings, is downloaded automatically.
By using Canon Inkjet Print Utility, you can check the Printer status and specify detailed print settings. (The
available functions will differ depending on your usage environment and connection method.)
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Checking Printer Information
You can check the printer status and change the printer settings using the web browser on your
smartphone, tablet, or computer.
Note
• You can use this function on the following OS and the web browser.
• iOS device
OS: iOS 6.1 or later
Web browser: iOS standard Web browser (Mobile Safari)
• Android device
OS: Android 2.3.3 or later
Web browser: Android standard Web browser (Browser or Chrome)
• Mac OS device
OS: Mac OS X v.10.6 or later
Web browser: Safari 5.1 or later
• Windows device
OS: Windows XP or later
Web browser: Internet Explorer 8 or later, Google Chrome 38.0.2125.104m or later, Mozilla Firefox
33.0 or later
1. Check machine's IP address and serial number.
Print the network setting information to check the machine's IP address and serial number by following
the steps below.
1. Make sure machine is turned on.
2. Load two sheets of A4 or Letter-sized plain paper.
3. Press and hold Wi-Fi button and release it when ON lamp flashes.
4. Press Wi-Fi button again.
The machine starts printing the network setting information.
5. Check "IP Address" column and "Serial Number" column on network setting information sheet.
Note
•The password has been specified to the machine serial number at the time of purchase.
Checking the serial number is not required if you have already changed to any password.
2. Open web browser on your smartphone, tablet, or computer and enter IP address.
Enter as following in the URL field of the web browser.
http://XXX.XX.X.XXX
For "XXX.XX.X.XXX", enter the IP address that you checked in the "IP Address" column on the network
setting information sheet.
When you access, the printer information will be displayed on the web browser on your smartphone,
tablet, or computer.
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If you want to check the printer status and change the printer settings, proceed to the next step. If you do
not, close the web browser.
3. Select Log on to check printer status and change printer settings.
The Admin password authentication screen is displayed.
Important
• Before the Admin password authentication screen is displayed, a message to warn you that the
identification information is not verified may be displayed.
You can set not to display a message by specifying the SSL/TLS settings of certificate for
encrypted communication in step 5.
4. Enter password.
The password is specified to the machine serial number at the time of purchase. If you have not changed
the password yet, enter the machine serial number that is printed on the "Serial Number" column of the
network setting information sheet.
When the password authentication is complete, the menus that can be utilized are displayed on the web
browser.
5. Check printer status and change printer settings.
You can utilize the following menus.
Printer status
This function displays printer information such as the remaining ink amount, the status, and detailed
error information.
You can also connect to the ink purchase site or support page, and use Web Services.
Utilities
This function allows you to set and execute the printer utility functions such as cleaning.
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Device settings
This function allows you to change the printer settings such as the quiet setting, the energy saving
settings, and the print settings.
AirPrint settings
This function allows you to specify the AirPrint settings, such as paper size and media type.
Web service connection setup
This function allows you to register to Google Cloud Print or IJ Cloud Printing Center, or delete a
registration.
Security
This function allows you to specify the administrator password and SSL/TLS settings of certificate
for encrypted communication.
Important
•The password is specified to the machine serial number at the time of purchase.
For the password, refer to Administrator Password.
•The following character restrictions apply to the password that you change:
• Set the password by using 4 to 32 characters.
• The allowed characters are single-byte alphanumeric characters.
• For security reasons, we recommend you use 6 and more alphanumeric characters.
System info and LAN settings
This function allows you to check the system information and to change the LAN settings.
Firmware update
This function allows you to update the firmware and check version information.
Language selection
This function allows you to change the language on the display.
Manual (Online)
This function displays the Online Manual.
6. When you finish checking printer status and changing printer settings, select Log off.
7. Close web browser.
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Handling Paper, Originals, FINE Cartridges, etc.
Loading Paper
Loading Plain Paper / Photo Paper
Loading Envelopes
Loading Originals
Loading Originals on the Platen Glass
Originals You Can Load
How to Detach / Attach the Document Cover
Replacing a FINE Cartridge
Replacing a FINE Cartridge
Checking Ink Status
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Loading Plain Paper / Photo Paper
You can load plain paper or photo paper.
Important
• If you cut plain paper into small size such as 4" x 6" (10 x 15 cm) or 5" x 7" (13 x 18 cm) to perform trial
print, it can cause paper jams.
Note
• We recommend Canon genuine photo paper for printing photos.
For details on the Canon genuine paper, see Media Types You Can Use.
• You can use general copy paper or Canon Red Label Superior WOP111/Canon Océ Office Colour
Paper SAT213.
For the page size and paper weight you can use for this machine, see Media Types You Can Use.
1. Prepare paper.
Align the edges of paper. If paper is curled, flatten it.
Note
• Align the edges of paper neatly before loading. Loading paper without aligning the edges may
cause paper jams.
• If paper is curled, hold the curled corners and gently bend them in the opposite direction until the
paper becomes completely flat.
For details on how to flatten curled paper, see "Load the paper after correcting its curl." in Paper Is
Smudged / Printed Surface Is Scratched.
•When using Photo Paper Plus Semi-gloss SG-201, even if the sheet is curled, load one sheet at a
time as it is. If you roll up this paper to flatten, this may cause cracks on the surface of the paper
and reduce the print quality.
2. Open the front cover (A) gently, then extend the paper support (B).
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3. Use the right paper guide (C) to slide both paper guides all the way out.
4. Load the paper in the center of the front tray WITH THE PRINT SIDE FACING DOWN.
Push the paper stack all the way to the back of the front tray.
Important
• Always load paper in the portrait orientation (D). Loading paper in the landscape orientation (E)
can cause paper jams.
5. Slide the right paper guide (C) to align the paper guides with both sides of the paper stack.
Do not slide the paper guides too hard against the paper. The paper may not be fed properly.
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Note
•Do not overload paper by stacking until the top of the stack touches the paper guides.
•Load small size paper, such as 4" x 6" (10 x 15 cm), by pushing it in all the way to the back of the
front tray.
6. Open the output tray extension.
7. Open the paper output tray (F) gently, then extend the paper output support (G).
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Important
•Be sure to open the paper output tray when printing. If not open, the machine cannot start printing.
Note
•When printing, select the size and type of the loaded paper on the print settings screen of the operation
panel or printer driver.
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Loading Envelopes
You can load Envelope DL and Envelope Com 10.
The address is automatically rotated and printed according to the envelope's direction by specifying with the
printer driver properly.
Important
• Printing of envelopes from the operation panel or from a PictBridge (Wireless LAN) compliant device is
not supported.
• Do not use the following envelopes. They could jam in the machine or cause the machine to
malfunction.
• Envelopes with an embossed or treated surface
• Envelopes with a double flap
• Envelopes whose gummed flaps are already moistened and adhesive
1. Prepare envelopes.
• Press down on all four corners and edges of the envelopes to flatten them.
•If the envelopes are curled, hold the opposite corners and gently twist them in the opposite
direction.
• If the corner of the envelope flap is folded, flatten it.
• Use a pen to press the leading edge in the inserting direction flat and sharpen the crease.
The figures above show a side view of the leading edge of the envelope.
Important
•The envelopes may jam in the machine if they are not flat or the edges are not aligned. Make sure
that no curl or puff exceeds 0.1 inch (3 mm).
2. Open the front cover (A) gently, then extend the paper support (B).
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3. Use the right paper guide (C) to slide both paper guides all the way out.
4. Load the envelopes in the center of the front tray WITH THE ADDRESS SIDE FACING
DOWN.
The folded flap of the envelope will be faced up on the left side.
D: Rear side
E: Address side
Push the envelopes all the way to the back of the front tray.
Up to 5 envelopes can be loaded at once.
5. Slide the right paper guide (C) to align the paper guides with both sides of the envelopes.
Do not slide the paper guides too hard against the envelopes. The envelopes may not be fed properly.
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Note
•Do not overload envelopes by stacking until the top of the stack touches the paper guides.
6. Open the output tray extension.
7. Open the paper output tray (F) gently, then extend the paper output support (G).
Important
•Be sure to open the paper output tray when printing. If not open, the machine cannot start printing.
Note
• When printing, select the size and type of the loaded envelopes on the print settings screen of the
printer driver.
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Loading Originals on the Platen Glass
1. Open the document cover.
2. Load the original WITH THE SIDE TO SCAN FACING DOWN on the platen glass.
Originals You Can Load
Align the corner of the original with the alignment mark .
Important
• Be sure to observe the following when loading the original on the platen glass.
•Do not place any objects weighing 4.4 lb (2.0 kg) or more on the platen glass.
• Do not put any pressure of 4.4 lb (2.0 kg) or more on the platen glass, such as pressing down
the original.
Failure to observe the above may cause the scanner to malfunction or the platen glass to break.
• The machine cannot scan the shaded area (A) (0.04 inch (1 mm) from the edges of the platen
glass).
3. Close the document cover gently.
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Important
• After loading the original on the platen glass, be sure to close the document cover before starting to
copy or scan.
125
Originals You Can Load
Item Details
Types of originals - Text document, magazine, or newspaper
- Printed photo, postcard, business card, or disc (BD/DVD/CD, etc.)
Size (width x height) Max. 8.5 x 11.7 inches (216 x 297 mm)
Note
• When loading a thick original such as a book on the platen glass, you can load it by removing the
document cover from the machine.
How to Detach / Attach the Document Cover
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How to Detach / Attach the Document Cover
Detaching the document cover:
Hold up the document cover vertically and then pull it up.
Attaching the document cover:
Fit both hinges (A) of the document cover into the holder (B) and insert both hinges of the document cover
vertically as illustrated below.
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Replacing a FINE Cartridge
When remaining ink cautions or errors occur, the ink lamps and the Alarm lamp will flash to inform you of
the error. Count the number of flashes and take appropriate action.
An Error Occurs
Note
• For precautionary notes on handling FINE cartridges, see Notes on FINE cartridges.
Replacing Procedure
When you need to replace a FINE cartridge, follow the procedure below.
1. Make sure that the power is turned on, then open the front cover (A) and the paper output
tray (B).
2. Open the paper output cover (C).
When the FINE cartridge holder moves to the replacement position, the head cover (D) OPENS
AUTOMATICALLY.
Caution
•Do not hold the FINE cartridge holder to stop or move it forcibly. Do not touch the FINE
cartridge holder until it stops completely.
Important
•The head cover will open automatically after you open the paper output cover. If you have
closed the head cover while replacing a FINE cartridge, close the paper output cover, then open
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it again. Trying to force open the head cover with your hand may cause the machine to
malfunction.
• Do not touch the metallic parts or other parts inside the machine.
•If the paper output cover is left open for more than 10 minutes, the FINE cartridge holder moves
to the far right and the Alarm lamp lights. In this case, close the paper output cover, then open
it again.
3. Push down the ink cartridge lock lever of the empty FINE cartridge until it clicks.
4. Remove the FINE cartridge.
Important
•Handle the FINE cartridge carefully to avoid staining of clothing or the surrounding area.
•Discard the empty FINE cartridge according to the local laws and regulations regarding disposal
of consumables.
5. Take a new FINE cartridge out of its package and remove the protective tape (E) gently.
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Important
• If you shake a FINE cartridge, ink may spill out and stain your hands and the surrounding area.
Handle a FINE cartridge carefully.
•Be careful not to stain your hands and the surrounding area with ink on the removed protective
tape.
• Do not reattach the protective tape once you have removed it. Discard it according to the local
laws and regulations regarding disposal of consumables.
• Do not touch the electrical contacts or print head nozzle on a FINE cartridge. The machine may
not print properly if you touch them.
6. Insert the new FINE cartridge straight into the FINE cartridge holder all the way until it
touches the back.
The color FINE cartridge should be installed into the left slot and the black FINE cartridge should be
installed into the right slot.
Important
•Insert the FINE cartridge gently so that it does not hit the electrical contacts on the FINE
cartridge holder.
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7. Push up the ink cartridge lock lever to lock the FINE cartridge into place.
The FINE cartridge is locked into place when the ink cartridge lock lever clicks.
Important
• Check if the FINE cartridge is installed correctly.
•The machine cannot print unless both the color FINE cartridge and black FINE cartridge are
installed. Be sure to install both cartridges.
8. Close the paper output cover.
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Note
•If the Alarm lamp lights or flashes after the paper output cover is closed, take appropriate
action.
An Error Occurs
•When you start printing after replacing the FINE cartridge, the machine starts cleaning the print
head automatically. Do not perform any other operations until the machine completes the
cleaning of the print head.
• If the print head is out of alignment, as indicated by misaligned printed ruled lines or similar
symptoms, align the print head.
•The machine may make noise during operation.
Notes on FINE cartridges
Important
• Do not touch the electrical contacts (A) or print head nozzle (B) on a FINE cartridge. The machine
may not print properly if you touch them.
• If you remove a FINE cartridge, replace it immediately. Do not leave the machine with the FINE
cartridge removed.
• Use a new FINE cartridge for replacement. Installing a used FINE cartridge may cause the nozzles to
clog.
Furthermore, with such a FINE cartridge, the machine will not be able to inform you when to replace
the FINE cartridge properly.
• Once a FINE cartridge has been installed, do not remove it from the machine and leave it out in the
open. This will cause the FINE cartridge to dry out, and the machine may not operate properly when it
is reinstalled. To maintain optimal printing quality, use a FINE cartridge within six months of first use.
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Note
• If a FINE cartridge runs out of ink, you can print with either color or black FINE cartridge, in whichever
ink remains, only for a while. However the print quality may be reduced compared to when printing
with both cartridges. We recommend to use a new FINE cartridge in order to obtain optimum
qualities.
Even when printing with one ink only, print with leaving the empty FINE cartridge installed. If either of
the color FINE cartridge or black FINE cartridge is not installed, an error occurs and the machine
cannot print. For information on how to configure this setting, see below.
Setting the Ink Cartridge to be Used (Windows)
Setting the Ink Cartridge to be Used (Mac OS)
• Color ink may be consumed even when printing a black-and-white document or when black-and-
white printing is specified.
Both color ink and black ink are also consumed in the standard cleaning and deep cleaning of the
print head, which may be necessary to maintain the performance of the machine.
When ink runs out, replace the FINE cartridge immediately with a new one.
Ink Tips
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Checking the Ink Status with the Ink Lamps on the Operation Panel
Note
• The ink level detector is mounted on the machine to detect the remaining ink level. The machine
considers as ink is full when a new FINE cartridge is installed, and then starts to detect a remaining ink
level. If you install a used FINE cartridge, the indicated ink level of it may not be correct. In such case,
refer to the ink level information only as a guide.
• When remaining ink cautions or errors occur, the ink lamps and the Alarm lamp will flash to inform you
of the error. Count the number of flashes and take appropriate action.
An Error Occurs
In the copy standby mode, you can check the ink status with the Color Ink lamp and Black Ink lamp.
A: Alarm lamp
B: Color Ink lamp
C: Black Ink lamp
Color Ink lamp or Black Ink lamp lights
The ink is running low. Prepare a new ink cartridge.
The resulting print quality may not be satisfactory, if printing is continued under this condition.
Color Ink lamp or Black Ink lamp flashes, while Alarm lamp flashes
An error has occurred.
An Error Occurs
* For some types of errors, the Alarm lamp may not flash.
Note
• You can also check the ink status on the computer screen.
Checking the Ink Status from Your Computer (Windows)
Checking the Ink Status from Your Computer (Mac OS)
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Maintenance Procedure
If print results are blurred, colors are not printed correctly, or print results are unsatisfactory (e.g. misaligned
printed ruled lines), perform the maintenance procedure below.
Important
• Do not rinse or wipe the FINE cartridge. This can cause trouble with the FINE cartridge.
Note
• Check if ink remains in the FINE cartridge.
Checking the Ink Status with the Ink Lamps on the Operation Panel
Check if the FINE cartridge is installed correctly.
Replacing Procedure
Also check if the protective tape on the bottom of the FINE cartridge is removed.
• If the Alarm lamp lights or flashes, see An Error Occurs.
• Increasing the print quality in the printer driver settings may improve the print result.
Changing the Print Quality and Correcting Image Data (Windows)
Changing the Print Quality and Correcting Image Data (Mac OS)
When the Print Results Are Blurred or Uneven:
Step1 Print the nozzle check pattern.
From the machine
Printing the Nozzle Check Pattern
From the computer
Printing a Nozzle Check Pattern (Windows)
Printing a Nozzle Check Pattern (Mac OS)
Step2 Examine the nozzle check pattern.
If there are missing lines or horizontal white streaks in the pattern:
Step3 Clean the print head.
From the machine
Cleaning the Print Head
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From the computer
Cleaning the Print Heads (Windows)
Cleaning the Print Heads (Mac OS)
After cleaning the print head, print and examine the nozzle check pattern: Step1
If the problem is not resolved after performing from step 1 to step 3 twice:
Step4 Clean the print head deeply.
From the machine
Cleaning the Print Head Deeply
From the computer
Cleaning the Print Heads (Windows)
Cleaning the Print Heads (Mac OS)
If the problem is not resolved, turn off the power and clean the print head deeply again after 24 hours. Do not
unplug the power cord when turning off the power.
If the problem is still not resolved:
Step5 Replace a FINE cartridge.
Replace a FINE cartridge
Note
• If the problem is still not resolved after replacing the FINE cartridge, contact the service center.
When the Print Results Are Not Even such as the Ruled Lines Are
Misaligned:
Step Align the print head.
From the machine
Aligning the Print Head
From the computer
Aligning the Print Head Position Automatically (Windows)
Aligning the Print Head Position Automatically (Mac OS)
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Printing the Nozzle Check Pattern
Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle.
Note
• If the remaining ink level is low, the nozzle check pattern will not be printed correctly. Replace the FINE
cartridge whose ink is low.
You need to prepare: a sheet of A4 or Letter-sized plain paper
1. Make sure that the power is turned on.
2. Load a sheet of A4 or Letter-sized plain paper in the front tray.
3. Open the output tray extension, open the paper output tray, then extend the paper output
support.
4. Hold down the Stop button until the Alarm lamp flashes once, then release it immediately.
The nozzle check pattern will be printed.
Do not perform any other operations until the machine completes the printing of the nozzle check
pattern.
5. Examine the nozzle check pattern.
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Examining the Nozzle Check Pattern
Examine the nozzle check pattern, and clean the print head if necessary.
1. Check if there are missing lines in the pattern A or horizontal white streaks in the pattern B.
C: Number of sheets printed so far
If there are missing lines in the pattern A:
Cleaning the print head is required.
D: Good
E: Bad (lines are missing)
If there are horizontal white streaks in the pattern B:
Cleaning the print head is required.
F: Good
G: Bad (horizontal white streaks are present)
Note
• The total number of sheets printed so far is shown in increments of 50 sheets on the printout of the
nozzle check pattern.
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Cleaning the Print Head
Clean the print head if lines are missing or if horizontal white streaks are present in the printed nozzle check
pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head
consumes ink, so clean the print head only when necessary.
1. Make sure that the power is turned on.
2. Hold down the Stop button until the Alarm lamp flashes twice, then release it immediately.
The machine starts cleaning the print head.
The cleaning will be complete when the ON lamp lights after flashing.
Do not perform any other operations until the machine completes the cleaning of the print head. This
takes about 1 to 2 minutes.
3. Check the print head condition.
To check the print head condition, print the nozzle check pattern.
Note
• If the problem is not resolved after cleaning the print head twice, clean the print head deeply.
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Cleaning the Print Head Deeply
If print quality does not improve by the standard cleaning of the print head, clean the print head deeply.
Cleaning the print head deeply consumes more ink than the standard cleaning of the print head, so clean
the print head deeply only when necessary.
1. Make sure that the power is turned on.
2. Hold down the Stop button until the Alarm lamp flashes three times, then release it
immediately.
The machine starts cleaning the print head deeply.
The cleaning will be complete when the ON lamp lights after flashing.
Do not perform any other operations until the machine completes the deep cleaning of the print head.
This takes about 1 to 2 minutes.
3. Check the print head condition.
To check the print head condition, print the nozzle check pattern.
If the problem is not resolved, turn off the power and clean the print head deeply again after 24 hours.
If the problem is still not resolved, replace the FINE cartridge with a new one.
If the problem is still not resolved after replacing the FINE cartridge, contact the service center.
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Aligning the Print Head
If printed ruled lines are misaligned or print results are otherwise unsatisfactory, adjust the print head
position.
Note
• If the remaining ink level is low, the print head alignment sheet will not be printed correctly.
Replace the FINE cartridge whose ink is low.
You need to prepare: a sheet of A4 or Letter-sized plain paper (including recycled paper)*
* Be sure to use paper that is white and clean on both sides.
1. Make sure that the power is turned on.
2. Load a sheet of A4 or Letter-sized plain paper in the front tray.
3. Open the output tray extension, open the paper output tray, then extend the paper output
support.
4. Hold down the Stop button until the Alarm lamp flashes four times, then release it
immediately.
The print head alignment sheet will be printed.
Important
•Do not touch any printed part on the print head alignment sheet. If the sheet is stained or wrinkled,
it may not be scanned properly.
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• If the print head alignment sheet was not printed correctly, press the Stop button, then redo this
procedure from the beginning.
5. Load the print head alignment sheet on the platen glass.
Load the print head alignment sheet WITH THE PRINTED SIDE FACING DOWN and align the mark
on the bottom right corner of the sheet with the alignment mark .
6. Close the document cover gently, then press the Black or Color button.
The machine starts scanning the print head alignment sheet, and the print head position will be adjusted
automatically.
The print head position adjustment will be complete when the ON lamp lights after flashing.
Remove the print head alignment sheet on the platen glass.
Important
• Do not open the document cover or move the print head alignment sheet on the platen glass until
adjusting the print head position is complete.
•If adjusting the print head position has failed, the Alarm lamp flashes. Press the Black or Color
button to release the error, then take appropriate action.
An Error Occurs
Note
• If the print results are still not satisfactory after adjusting the print head position as described above,
adjust the print head position manually from the computer.
Aligning the Print Head Position (Windows)
Aligning the Print Head Position (Mac OS)
• To print and check the current head position adjustment values, hold down the Stop button until the
Alarm lamp flashes six times, then release it immediately.
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Performing Maintenance Functions from Your Computer (Mac OS)
Cleaning the Print Heads
Cleaning Inside the Printer
Cleaning the Paper Feed Rollers
Printing a Nozzle Check Pattern
Aligning the Print Head
Aligning the Print Head Position Automatically
Aligning the Print Head Position
Checking the Ink Status from Your Computer
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Cleaning the Print Heads
The print head cleaning function allows you to clear up clogged print head nozzle. Perform print head
cleaning if printing is faint or a specific color fails to print, even though there is enough ink.
The procedure for cleaning the print head is as follows:
Cleaning
1. Select Cleaning from the pop-up menu on the Canon IJ Printer Utility
2. Click the Cleaning icon
When the dialog opens, select the ink group for which cleaning is to be performed.
Before running the cleaning, check the following items:
On some printer models, pressing the tank cover open button on the printer opens the tank cover.
Check the following items for each ink. Then, if necessary, perform Cleaning.
•Is there ink remaining in the tank?
• Did you push in the ink tank completely until you heard a clicking sound?
• If the orange tape is there, has it been peeled off completely?
Any remaining tape will hinder ink output.
• Did you install the ink tanks in their correct positions?
3. Execute cleaning
Make sure that the printer is on and then click OK.
Print head cleaning starts.
Important
•Do not close the paper output tray until the cleaning is complete.
4. Complete cleaning
Next, the message for nozzle check pattern printing is displayed.
5. Check the results
To check whether the print quality has improved, click Print Check Pattern. To cancel the check
process, click Cancel.
If cleaning the head once does not resolve the print head problem, clean it once more.
Important
•Cleaning consumes a small amount of ink.
Cleaning the print head frequently will rapidly deplete your printer's ink supply. Consequently, perform
cleaning only when necessary.
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Deep Cleaning
Deep Cleaning is more thorough than cleaning. Perform deep cleaning when two Cleaning attempts do
not resolve the print head problem.
1. Select Cleaning from the pop-up menu on the Canon IJ Printer Utility
2. Click the Deep Cleaning icon
When the dialog opens, select the ink group for which deep cleaning is to be performed.
Before running the deep cleaning, check the following items:
On some printer models, pressing the tank cover open button on the printer opens the tank cover.
Check the following items for each ink. Then, if necessary, perform Deep Cleaning.
•Is there ink remaining in the tank?
•Did you push in the ink tank completely until you heard a clicking sound?
•If the orange tape is there, has it been peeled off completely?
Any remaining tape will hinder ink output.
• Did you install the ink tanks in their correct positions?
3. Execute deep cleaning
Make sure that the printer is on and then click OK.
Click OK when the confirmation message appears.
Print head deep cleaning starts.
Important
•Do not close the paper output tray until the deep cleaning is complete.
4. Complete deep cleaning
The Nozzle Check dialog opens after the confirmation message.
5. Check the results
To check whether the print quality has improved, click Print Check Pattern. To cancel the check
process, click Cancel.
Important
•Deep Cleaning consumes a larger amount of ink than Cleaning.
Cleaning the print head frequently will rapidly deplete your printer's ink supply. Consequently, perform
cleaning only when necessary.
Note
• If there is no sign of improvement after Deep Cleaning, turn off the printer, wait 24 hours, and then
perform Deep Cleaning again. If there is still no sign of improvement, see "No Ink Comes Out."
Related Topic
Printing a Nozzle Check Pattern
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Cleaning Inside the Printer
Perform bottom plate cleaning before you execute duplex printing to prevent smudges on the back side of
the paper.
Also perform bottom plate cleaning if ink smudges caused by something other than print data appear on the
printed page.
The procedure for performing bottom plate cleaning is as follows:
Bottom Plate Cleaning
1. Select Cleaning from the pop-up menu on the Canon IJ Printer Utility
2. Click the Bottom Plate Cleaning icon
The dialog opens.
3. Load paper in the printer
As instructed in the dialog, fold the A4 size or Letter size plain paper in half horizontally, and then
unfold the sheet.
Fold one side of the paper in another half, aligning the edge with the center crease, then unfold the
paper.
With the ridges of the creases facing up, load the paper into the front tray, so that the edge of the half
with no crease faces away from you.
4. Perform the bottom plate cleaning
Make sure that the printer is on and then click OK.
Bottom plate cleaning starts.
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Cleaning the Paper Feed Rollers
Cleans the paper feed rollers. Perform feed roller cleaning when there are paper particles sticking to the
paper feed rollers and paper is not fed properly.
The procedure for performing the feed roller cleaning is as follows:
Roller Cleaning
1. Prepare the printer
Remove all sheets of paper from the front tray.
2. Select Cleaning from the pop-up menu on the Canon IJ Printer Utility
3. Click the Roller Cleaning icon
The confirmation message appears.
4. Execute paper feed roller cleaning
Make sure that the printer is on and then click OK.
Paper feed roller cleaning starts.
5. Complete paper feed roller cleaning
After the rollers have stopped, follow the message instructions and load one sheet of plain paper or a
cleaning sheet available on the market into the front tray. Then click OK.
Paper will be ejected and feed roller cleaning will be completed.
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Printing a Nozzle Check Pattern
The nozzle check function allows you to check whether the print head is working properly by printing a
nozzle check pattern. Print the pattern if printing becomes faint, or if a specific color fails to print.
The procedure for printing a nozzle check pattern is as follows:
Nozzle Check
1. Select Test Print from the pop-up menu on the Canon IJ Printer Utility
2. Click the Nozzle Check icon
The confirmation message appears.
Before printing the nozzle check pattern, check the following items:
On some printer models, pressing the tank cover open button on the printer opens the tank cover.
Check the following items for each ink. Then, if necessary, perform Nozzle Check.
•Is there ink remaining in the tank?
• Did you push in the ink tank completely until you heard a clicking sound?
• If the orange tape is there, has it been peeled off completely?
Any remaining tape will hinder ink output.
• Did you install the ink tanks in their correct positions?
3. Load paper in the printer
Load one sheet of A4 size or Letter size plain paper into the front tray.
4. Print a nozzle check pattern
Make sure that the printer is on and click Print Check Pattern.
Printing of the nozzle check pattern begins.
5. Check the print result
When the dialog opens, check the print result. If the print result is normal, click Quit.
If the print result is smudged or if there are any unprinted sections, click Cleaning to clean the print
head.
Related Topic
Cleaning the Print Heads
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Aligning the Print Head
When you perform head position adjustment, errors in the print head adjustment position are corrected and
conditions such as color and line streaking are improved.
If the print results appear uneven because of line shifts or other conditions, adjust the position of the print
head.
On this printer, you can adjust the print head either automatically or manually.
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Aligning the Print Head Position
Print head alignment corrects the installation positions of the print head and improves deviated colors and
lines.
This printer supports two head alignment methods: automatic head alignment and manual head alignment.
The procedure for performing manual print head alignment is as follows:
Print Head Alignment
1. Select Custom Settings from the pop-up menu on the Canon IJ Printer Utility
2. Switch head alignment to manual
Check the Align heads manually check box.
3. Apply the settings
Click Apply and when the confirmation message appears, click OK.
4. Select Test Print from the pop-up menu on the Canon IJ Printer Utility
5. Click the Print Head Alignment icon
A message is displayed.
6. Load paper in the printer
Load three sheets of A4 size or Letter size plain paper into the front tray.
7. Execute head alignment
Make sure that the printer is on and click Align Print Head.
The first pattern is printed.
Important
•Do not open the paper output cover while printing is in progress.
8. Check the printed pattern
Enter the numbers of the patterns with the least noticeable streaks in the associated boxes, and click
OK.
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Note
• If it is difficult to pick the best pattern, pick the setting that produces the least noticeable vertical
streaks.
(A) Least noticeable vertical streaks
(B) Most noticeable vertical streaks
• If it is difficult to pick the best pattern, pick the setting that produces the least noticeable
horizontal streaks.
(A) Least noticeable horizontal streaks
(B) Most noticeable horizontal streaks
9. Confirm the displayed message and click OK
The second pattern is printed.
Important
•Do not open the paper output cover while printing is in progress.
10. Check the printed pattern
Enter the numbers of the patterns with the least noticeable streaks in the associated boxes, and click
OK.
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Note
• If it is difficult to pick the best pattern, pick the setting that produces the least noticeable vertical
streaks.
(A) Least noticeable vertical streaks
(B) Most noticeable vertical streaks
11. Confirm the displayed message and click OK
The third pattern is printed.
Important
• Do not open the paper output cover while printing is in progress.
12. Check the printed pattern
Enter the numbers of the patterns with the least noticeable stripes in the associated boxes, and click
OK.
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Note
• If it is difficult to pick the best pattern, pick the setting that produces the least noticeable
horizontal stripes.
(A) Least noticeable horizontal stripes
(B) Most noticeable horizontal stripes
Note
• After head alignment is completed, you can print and check the current setting. To do so, click the
Print Head Alignment icon and when the message is displayed, click Print Alignment Value.
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Aligning the Print Head Position Automatically
Print head alignment corrects the installation positions of the print head and improves deviated colors and
lines.
This printer supports two head alignment methods: automatic head alignment and manual head alignment.
Normally, the printer is set for automatic head alignment. If the printing results of automatic print head
alignment are not satisfactory, perform manual head alignment.
The procedure for performing automatic print head alignment is as follows:
Print Head Alignment
1. Select Test Print from the pop-up menu on the Canon IJ Printer Utility
2. Click the Print Head Alignment icon
A message is displayed.
3. Load paper in the printer
Load one sheet of A4 size or Letter size plain paper into the front tray.
Note
• The number of sheets to be used differs when you select the manual head alignment.
4. Print head alignment pattern printing
Make sure that the printer is on and click Align Print Head.
The adjustment pattern is printed.
Important
• Do not open the paper output cover while printing is in progress.
5. Adjustment pattern scanning
After the adjustment pattern is printed, a message is displayed.
Load the adjustment pattern onto the platen, and press the Start button on the printer.
Print head alignment starts.
Note
• After head alignment is completed, you can print and check the current setting. To do so, click the
Print Head Alignment icon and when the message is displayed, click Print Alignment Value.
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Checking the Ink Status from Your Computer
You can check the remaining ink level and the FINE cartridge types for your model.
1. Select Ink Level Information from the pop-up menu on the Canon IJ Printer Utility
An illustration of the ink types and their status is displayed.
If a warning or error related to the remaining ink level occurs, the printer driver displays an icon to let you
know.
2. If necessary, click Ink Details
You can check the ink-related information.
Note
•Ink Details is displayed when the ink level is low.
• Click to check which FINE cartridge your model uses.
•Click Update to display the current remaining ink level.
• When you receive a notice about the remaining ink level, a mark appears above the ink icon.
For example:
The ink is running low. Prepare a new ink cartridge.
The resulting print quality may not be satisfactory, if printing is continued under this condition.
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Cleaning the Exterior of the Machine
Be sure to use a soft and dry cloth such as eyeglasses cleaning cloth and wipe off dirt on the surface gently.
Smooth out wrinkles on the cloth if necessary before cleaning.
Important
• Be sure to turn off the power and unplug the power cord before cleaning the machine.
• Do not use tissue paper, paper towels, rough-textured cloth, or similar materials for cleaning so as not
to scratch the surface.
• Never use volatile liquids such as thinners, benzene, acetone, or any other chemical cleaner to clean
the machine, as this may cause a malfunction or damage the surface of the machine.
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Cleaning the Platen Glass and Document Cover
Important
• Be sure to turn off the power and unplug the power cord before cleaning the machine.
• Do not use tissue paper, paper towels, rough-textured cloth, or similar materials for cleaning so as not
to scratch the surface.
• Never use volatile liquids such as thinners, benzene, acetone, or any other chemical cleaner to clean
the machine, as this may cause a malfunction or damage the surface of the machine.
Use a soft, clean, lint-free and dry cloth. Wipe the platen glass (A) and the inner side of the document cover
(white sheet) (B) gently. Make sure not to leave any residue, especially on the glass surface.
Important
• The inner side of the document cover (white sheet) (B) is easily damaged, so wipe it gently.
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Cleaning the Paper Feed Roller
If the paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly.
In this case, clean the paper feed roller. Cleaning will wear out the paper feed roller, so perform this only
when necessary.
You need to prepare: a sheet of A4 or Letter-sized plain paper or cleaning sheet available on the
market
1. Make sure that the power is turned on and remove any paper from the front tray.
2. Open the paper output tray.
3. Hold down the Stop button until the Alarm lamp flashes seven times, then release it
immediately.
The paper feed roller will rotate as it is cleaned without paper.
4. Make sure that the paper feed roller has stopped rotating, close the paper output tray, then
load a sheet of A4 or Letter-sized plain paper or cleaning sheet available on the market in
the front tray.
5. Open the output tray extension, open the paper output tray, then extend the paper output
support.
6. Hold down the Stop button until the Alarm lamp flashes seven times, then release it
immediately.
The machine starts cleaning. The cleaning will be complete when the paper is ejected.
If the problem is not resolved after cleaning the paper feed roller, contact the service center.
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Cleaning the Inside of the Machine (Bottom Plate Cleaning)
Remove stains from the inside of the machine. If the inside of the machine becomes dirty, printed paper may
get dirty, so we recommend performing cleaning regularly.
You need to prepare: a sheet of A4 or Letter-sized plain paper*
* Be sure to use a new piece of paper.
1. Make sure that the power is turned on and remove any paper from the front tray.
2. Fold a single sheet of A4 or Letter-sized plain paper in half widthwise, then unfold the
paper.
3. Fold one side of the opened paper in another half, aligning the edge with the center crease,
then unfold the paper.
4. Load only this sheet of paper in the front tray with the ridges of the creases facing up and
the edge of the half with no crease facing to the far side.
5. Open the output tray extension, open the paper output tray, then extend the paper output
support.
6. Hold down the Stop button until the Alarm lamp flashes eight times, then release it
immediately.
The paper cleans the inside of the machine as it feeds through the machine.
Check the folded parts of the ejected paper. If they are smudged with ink, perform Bottom Plate Cleaning
again.
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Note
• When performing Bottom Plate Cleaning again, be sure to use a new piece of paper.
If the problem is not resolved after performing cleaning again, the protrusions inside the machine may be
stained. Wipe off any ink from the protrusions using a cotton swab or the like.
Important
• Be sure to turn off the power and unplug the power cord before cleaning the machine.
165
Overview
Safety
Safety Precautions
Regulatory Information
Main Components and Their Use
Main Components
Power Supply
Changing Settings
Changing Printer Settings from Your Computer (Windows)
Changing Printer Settings from Your Computer (Mac OS)
Changing Settings from Operation Panel
Initializing Machine Settings
Disabling Wireless LAN Function
Network Connection
Network Connection Tips
Network Communication (Windows)
Checking and Changing Network Settings
IJ Network Tool (Network Connection)
IJ Network Tool (Other Screens)
Network Communication Tips
Network Communication (Mac OS)
Checking and Changing Network Settings
Network Communication Tips
Ensuring Optimal Printing Results
Ink Tips
Printing Tips
Be Sure to Make Paper Settings after Loading Paper
Canceling a Print Job
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Safety Precautions
Choosing a location
• Do not install the machine in a location that is unstable or subject to excessive vibration.
• Do not install the machine in locations that are very humid or dusty, in direct sunlight, outdoors, or
close to a heating source.
To avoid the risk of fire or electric shocks, use the machine under the operating environment specified
in the Specification.
• Do not place the machine on a thick rug or carpet.
• Do not place the machine with its back attached to the wall.
Power supply
• Ensure that the area around the power outlet is kept clear at all times so you can easily unplug the
power cord if necessary.
• Never remove the plug by pulling on the cord.
Pulling the cord may damage the power cord, leading to possible fire or electrical shock.
• Do not use an extension lead/cord.
Working around the machine
• Never put your hands or fingers in the machine while it is printing.
• When moving the machine, carry the machine at both ends. In case the machine weighs more than
14 kg, it is recommended to have two people lifting the machine. Accidental dropping of the machine
causes injury. For the machine's weight, refer to the Specification.
• Do not place any object on the machine. Especially do not place metal objects (paper clips, staples,
etc.) or containers of flammable solvents (alcohol, thinners, etc.) on top of the machine.
• Do not transport or use the machine on a slant, vertically or upside-down, as the ink may leak and
damage the machine.
Working around the machine (For the multifunction printer)
• When loading a thick book on the Platen Glass, do not press hard on the Document Cover. The
Platen Glass may break and cause injury.
Print Heads/ink tanks and FINE Cartridges
• Keep ink tanks out of the reach of children. In case ink* is accidentally licked or swallowed, rinse out
mouth or give one or two glasses of water to drink. If irritation or discomfort occurs, obtain medical
advice immediately.
* Clear Ink contains nitrate salts (For models containing Clear Ink).
• In case ink gets in contact with eyes, rinse with water immediately. In case ink gets in contact with
skin, wash with soap and water immediately. If irritation to eyes or skin persists, obtain medical advice
immediately.
• Never touch the electrical contacts on a Print Head or FINE Cartridges after printing.
The metal parts may be very hot and could cause burns.
• Do not throw ink tanks and FINE Cartridges into fire.
• Do not attempt to disassemble or modify the Print Head, ink tanks, and FINE Cartridges.
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Regulatory Information
For models containing lithium battery
• Dispose of used batteries according to the local regulations.
• Risk of explosion if battery is replaced by an incorrect type.
Users in the U.S.A.
FCC Notice (U.S.A. Only)
For 120V, 60Hz model
Model Number: K10425 (Contains FCC Approved WLAN Module K30365)
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment
does cause harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
Use of a shielded cable is required to comply with Class B limits in Subpart B of Part 15 of the FCC Rules.
Do not make any changes or modifications to the equipment unless otherwise specified in the manual. If
such changes or modifications should be made, you could be required to stop operation of the equipment.
FCC ID:AZDK30365
Changes or modifications not expressly approved by the party responsible for compliance could void the
user's authority to operate equipment.
This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter.
The equipment complies with FCC radiation exposure limits for at uncontrolled equipment. This
equipment should be installed and operated with minimum distance at least 20cm between the radiator
and persons body (excluding extremities: hands, wrists, feet and ankles) and must not be colocated or
operated with any other antenna or transmitter.
Canon U.S.A., Inc.
One Canon Park
Melville, New York 11747
1-800-652-2666
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Users in Canada
This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the
following two conditions:
(1) this device may not cause interference, and (2) this device must accept any interference, including
interference that may cause undesired operation of the device.
This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment and
meets RSS-102 of the IC radio frequency (RF) Exposure rules. This equipment should be installed and
operated keeping the radiator at least 20cm or more away from person's body (excluding extremities:
hands, wrists, feet and ankles).
Pour les usagers résidant au Canada
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts
de licence. L'exploitation est autorisée aux deux conditions suivantes :
(1) l'appareil ne doit pas produire de brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage
radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.
Cet équipement est conforme aux limites d'exposition aux rayonnements énoncées pour un
environnement non contrôlé et respecte les règles d'exposition aux fréquences radioélectriques (RF)
CNR-102 de l'IC. Cet équipement doit être installé et utilisé en gardant une distance de 20 cm ou plus
entre le dispositif rayonnant et le corps (à l'exception des extrémités : mains, poignets, pieds et chevilles).
Only for European Union and EEA (Norway, Iceland and Liechtenstein)
This symbol indicates that this product is not to be disposed of with your household waste, according to
the WEEE Directive (2012/19/EU) and national legislation. This product should be handed over to a
designated collection point, e.g., on an authorized one-for-one basis when you buy a new similar product
or to an authorized collection site for recycling waste electrical and electronic equipment (EEE). Improper
handling of this type of waste could have a possible negative impact on the environment and human
health due to potentially hazardous substances that are generally associated with EEE. At the same time,
your cooperation in the correct disposal of this product will contribute to the effective usage of natural
resources. For more information about where you can drop off your waste equipment for recycling, please
contact your local city office, waste authority, approved WEEE scheme or your household waste disposal
service. For more information regarding return and recycling of WEEE products, please visit www.canon-
europe.com/weee.
Korisnici u Srbiji
Ovaj simbol označava da ovaj proizvod ne sme da se odlaže sa ostalim kućnim otpadom, u skladu sa
WEEE Direktivom (2012/19/EU) i nacionalnim zakonima. Ovaj proizvod treba predati određenom centru
za prikupljanje, npr. na osnovi "jedan-za-jedan" kada kupujete sličan novi proizvod, ili ovlašćenom centru
za prikupljanje za reciklažu istrošene električne i elektronske opreme (EEE). Nepravilno rukovanje ovom
171
vrstom otpada može da ima moguće negativne posledice po životnu sredinu i ljudsko zdravlje usled
potencijalno opasnih materijala koji se uglavnom vezuju za EEE. U isto vreme, vaša saradnja na
ispravnom odlaganju ovog proizvoda će doprineti efikasnom korišćenju prirodnih resursa. Za više
informacija o tome gde možete da predate vašu staru opremu radi recikliranje, vas molimo, da
kontaktirate lokalne gradske vlasti, komunalne službe, odobreni plan reciklaže ili Gradsku čistoću. Za više
informacija o vraćanju i recikliranju WEEE proizvoda, posetite stranicu www.canon-europe.com/weee.
Environmental Information
Reducing your environmental impact while saving money
Power Consumption and Activation Time
The amount of electricity a device consumes depends on the way the device is used. This product is
designed and set in a way to allow you to reduce your electricity costs. After the last print it switches to
Ready Mode. In this mode it can print again immediately if required. If the product is not used for a time,
the device switches to its Power Save Mode. The devices consume less power (Watt) in these modes.
If you wish to set a longer Activation Time or would like to completely deactivate the Power Save Mode,
please consider that this device may then only switch to a lower energy level after a longer period of
time or not at all.
Canon does not recommend extending the Activation Times from the optimum ones set as default.
Energy Star®
The Energy Star® programme is a voluntary scheme to promote the development and purchase of
energy efficient models, which help to minimise environmental impact.
Products which meet the stringent requirements of the Energy Star® programme for both environmental
benefits and the amount of energy consumption will carry the Energy Star® logo accordingly.
Paper types
This product can be used to print on both recycled and virgin paper (certified to an environmental
stewardship scheme), which complies with EN12281 or a similar quality standard. In addition it can
support printing on media down to a weight of 64g/m2, lighter paper means less resources used and a
lower environmental footprint for your printing needs.
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Front View
(1) paper output support
Extend to support ejected paper.
(2) paper output tray
Printed paper is ejected.
(3) paper output cover
Open to replace the FINE cartridge or remove jammed paper inside the machine.
(4) document cover
Open to load an original on the platen glass.
(5) paper guides
Align with both sides of the paper stack.
(6) front tray
Load paper here. Two or more sheets of the same size and type of paper can be loaded at the same
time, and fed automatically one sheet at a time.
Loading Plain Paper / Photo Paper
Loading Envelopes
(7) front cover
Open to load paper in the front tray.
(8) paper support
Extend to load paper in the front tray.
(9) output tray extension
Open to support ejected paper.
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Rear View
(1) transport unit
Open when removing jammed paper.
(2) power cord connector
Plug in the supplied power cord.
(3) USB port
Plug in the USB cable to connect the machine with a computer.
Important
• Do not touch the metal casing.
• Do not plug in or unplug the USB cable while the machine is printing or scanning originals with the
computer.
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Inside View
(1) ink cartridge lock lever
Locks the FINE cartridge into place.
(2) FINE cartridge (ink cartridges)
A replaceable cartridge that integrates print head and ink tank.
(3) FINE cartridge holder
Install the FINE cartridges here.
The color FINE cartridge should be installed into the left slot and the black FINE cartridge should be
installed into the right slot.
(4) head cover
Opens to enable replacement of the FINE cartridge. The head cover will open automatically when you
open the paper output cover.
Note
• For details on replacing a FINE cartridge, see Replacing a FINE Cartridge.
Important
• The area around the parts A may be splattered with ink. This does not affect the performance of the
machine.
• Do not touch the parts A or the electrical contacts B behind them. The machine may not print properly if
you touch them.
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Operation Panel
* All lamps on the operation panel are shown lit in the figure below for explanatory purposes.
(1) ON lamp
Lights after flashing when the power is turned on.
Note
• You can check the status of the machine by the ON and Alarm lamps.
•ON lamp is off: The power is off.
•ON lamp lights: The machine is ready to print.
•ON lamp flashes: The machine is getting ready to print, or printing is in progress.
•Alarm lamp flashes: An error has occurred and the machine is not ready to print.
•ON lamp flashes and Alarm lamp flashes alternately: An error that requires contacting the service
center may have occurred.
An Error Occurs
(2) ON button
Turns the power on or off. Before turning on the power, make sure that the document cover is closed.
Turning the Machine On and Off
(3) Wi-Fi lamp
Lights or flashes to indicate the wireless LAN status.
Lights:
Wireless LAN connection is enabled.
Flashes:
Printing or scanning over wireless LAN. Also flashes while configuring the wireless LAN
connection.
(4) Wi-Fi button
Hold down to automatically set up the wireless LAN connection.
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(5) ink lamps
Light or flash when ink runs out, etc.
The left lamp indicates the color FINE cartridge status, the right lamp the black FINE cartridge status.
(6) Paper button
Selects the page size and media type.
(7) Paper lamp
Lights to indicate the page size and media type selected with the Paper button.
(8) Stop button
Cancels operation when print, copy, or scan job is in progress.
Holding this button down lets you select maintenance options or machine settings.
(9) Color button*
Starts color copying. You can also press this button to finalize your selection for the setting item.
(10) Black button*
Starts black & white copying. You can also press this button to finalize your selection for the setting
item.
(11) Alarm lamp
Lights or flashes when an error occurs. When performing machine maintenance or machine settings,
options can be selected according to the number of flashes.
* In the software applications or manuals, the Color and Black buttons are collectively called the "Start" or
"OK" button.
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Confirming that the Power Is On
The ON lamp is lit when the machine is turned on.
Note
• It may take a while for the machine to start printing immediately after you turn on the machine.
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Turning the Machine On and Off
Turning on the machine
1. Press the ON button to turn on the machine.
The ON lamp flashes and then remains lit.
Confirming that the Power Is On
Note
• It may take a while for the machine to start printing immediately after you turn on the machine.
• If the Alarm lamp lights up or flashes, see An Error Occurs.
• You can set the machine to automatically turn on when a print or scan operation is performed
from a computer connected by USB cable or wireless network. This feature is set to off by
default.
Managing the Printer Power (Windows)
Managing the Printer Power (Mac OS)
Turning off the machine
1. Press the ON button to turn off the machine.
When the ON lamp stops flashing, the machine is turned off.
Important
•When you unplug the power cord after turning off the machine, be sure to confirm that the ON
lamp is off.
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Notice for the Power Plug/Power Cord
Unplug the power cord once a month to confirm that the power plug/power cord does not have anything
unusual described below.
• The power plug/power cord is hot.
• The power plug/power cord is rusty.
• The power plug/power cord is bent.
• The power plug/power cord is worn.
• The power plug/power cord is split.
Caution
• If you find anything unusual with the power plug/power cord described above, unplug the power cord
and call for service. Using the machine with one of the unusual conditions above may cause a fire or an
electric shock.
185
Notice for Unplugging the Power Cord
To unplug the power cord, follow the procedure below.
Important
• When you unplug the power cord, press the ON button, then confirm that the ON lamp is off.
Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print
head and print quality may be reduced.
1. Press the ON button to turn the machine off.
2. Confirm that the ON lamp is off.
3. Unplug the power cord.
The specification of the power cord differs depending on the country or region of use.
186
Registering a Changed Printing Profile
You can name and register the printing profile you made in the Print Dialog. The registered printing profile
can be called up from Presets to be used. You can also delete the unnecessary printing profile.
The procedure for registering a printing profile is as follows:
Registering a Printing Profile
1. In the Print dialog, set the necessary items
2. Select Save Current Settings as Preset... from the Presets
3. Save the settings
In the displayed dialog, enter a name in Preset Name, and if necessary, set Preset Available For.
Then click OK.
Important
•There are also print settings that cannot be saved to preset.
Using Registered Printing Profile
1. On Presets in the Print dialog, select the name of printing profile you want to use
Printing profile in the Print dialog will be updated to the called profile.
Deleting Unnecessary Printing Profile
1. Select the printing profile to be deleted
189
In the print dialog, select Show Presets... in the Presets section. Then in the dialog that appears,
select the name of the printing profile to be deleted.
2. Delete the printing profile
Click Delete, and click OK. The selected printing profiles will be deleted from Presets.
190
Setting the Ink Cartridge to be Used
This feature enables you to specify the most appropriate FINE cartridge among installed cartridges
according to an intended use.
When one of the FINE cartridges becomes empty and cannot be replaced immediately by a new one, you
can specify the other FINE cartridge that still has ink and continue printing.
The procedure for specifying the FINE cartridge is as follows:
1. Select Ink Cartridge Settings from the pop-up menu on the Canon IJ Printer Utility
2. Select the FINE cartridge to be used
Select the FINE cartridge you use for printing, and click Apply.
Color Only
Uses the color ink cartridge only.
Black Only
Uses the black ink cartridge only.
Both Black and Color
Uses the color and black ink cartridges installed on the printer.
3. Complete the setup
Click OK when the confirmation message appears.
The specified FINE cartridge will be used from the next printing.
Important
• When the following settings are specified, Black Only does not function because the printer uses the
color FINE cartridge to print documents.
• A paper type other than Plain Paper, Envelope, Ink Jet Hagaki (A), Hagaki K (A), Hagaki (A), or
Hagaki is selected from the Media Type of the Quality & Media on the pop-up menu in the Print
dialog.
• "XXX (borderless)" is selected from the Paper Size pop-up menu in the Print dialog.
• Do not detach the FINE cartridge that is not in use. Printing cannot be performed while either FINE
cartridge is detached.
191
Managing the Printer Power
This function allows you to manage the printer power from the printer driver.
The procedure for managing the printer power is as follows:
Power Off
The Power Off function turns off the printer. When you use this function, you will not be able to turn the
printer on from the printer driver.
1. Select Power Settings from the pop-up menu on the Canon IJ Printer Utility
2. Execute power off
Click Power Off, and when the confirmation message appears, click OK.
The printer power switches off.
Auto Power
Auto Power allows you to set Auto Power On and Auto Power Off.
The Auto Power On function automatically turns on the printer when data is received.
The Auto Power Off function automatically turns off the printer when there are no operations from the
printer driver or the printer for a specified period of time.
1. Select Power Settings from the pop-up menu on the Canon IJ Printer Utility
2. Check that the printer is on, and then click Auto Power
A dialog appears.
Note
•If the printer is off or if communication between the printer and the computer is disabled, an
error message may appear because the computer cannot collect the printer status.
3. If necessary, complete the following settings:
Auto Power On
Specifying Enable from the list will turn the printer on upon receipt of print data.
Auto Power Off
Specify the time from the list. When this time lapses without any operations from the printer driver
or the printer, the printer is turned off automatically.
4. Apply the settings
The setting is enabled after this. When you want to disable this function, select Disable from the list
according to the same procedure.
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Reducing the Printer Noise
The silent function allows you to reduce the operating noise of this printer. Select when you wish to reduce
the operating noise of the printer at night, etc.
Using this function may lower the print speed.
The procedure for using the quiet mode is as follows:
1. Select Quiet Settings from the pop-up menu on the Canon IJ Printer Utility
Note
• If the computer is unable to communicate with the printer, a message may be displayed because
the computer cannot access the function information that was set on the printer. If this happens,
click Cancel to display the most recent settings specified on your computer.
2. Set the quiet mode
If necessary, specify one of the following items:
Do not use quiet mode
Select this option when you wish to use the printer with volume of normal operating noise.
Always use quiet mode
Select this option when you wish to reduce the operating noise of the printer.
Use quiet mode during specified hours
Select this option when you wish to reduce the operating noise of the printer during a specified
period of time.
Set the Start time and the End time of the quiet mode you wish to be activated. If both are set to
the same time, the quiet mode will not function.
Important
•You can set the quiet mode from the operation panel of the printer or the printer driver.
No matter how you use to set the quiet mode, the mode is applied when you perform operations
from the operation panel of the printer or printing and scanning from the computer.
•If you specify a time for Use quiet mode during specified hours, quiet mode is not applied to
operations (copy, direct print, etc.) performed directly from the printer.
193
3. Apply the settings
Make sure that the printer is on and click Apply.
Click OK when the confirmation message appears.
The settings are enabled hereafter.
Note
• The effects of the quiet mode may be less depending on the print quality settings.
194
Changing the Printer Operation Mode
If necessary, switch between various modes of printer operation.
The procedure for configuring Custom Settings is as follows:
1. Make sure that the printer is on, and then select Custom Settings from the pop-up menu
on the Canon IJ Printer Utility
Note
•If the computer is unable to communicate with the printer, a message may be displayed because
the computer cannot access the function information that was set on the printer.
If this happens, click Cancel to display the most recent settings specified on your computer.
2. If necessary, complete the following settings:
Ink Drying Wait Time
You can set the length of the printer rest time until printing of the next page begins. Moving the
slider to the right increases the pause time, and moving the slider to the left decreases the time.
If the paper gets stained because the next page is ejected before the ink on the printed page dries,
increase the ink drying wait time.
Reducing the ink drying wait time speeds up printing.
Prevent paper abrasion
The printer can increase the gap between the print head and the paper during high-density printing
to prevent paper abrasion.
Check this check box to prevent paper abrasion.
Prevent paper double-feed
Select this check box only if the printer is feeding multiple sheets of plain paper at the same time.
Important
• Using this function slows down the print speed.
Align heads manually
Usually, the Print Head Alignment function of Test Print on the pop-up menu in the Canon IJ
Printer Utility is set to automatic head alignment, but you can change it to manual head alignment.
If the printing results of automatic print head alignment are not satisfactory, perform manual head
alignment.
Check this check box to perform the manual head alignment. Uncheck this check box to perform the
automatic head alignment.
Detect the paper width when printing from computer
When you print from the computer, this function identifies the paper that was loaded into this printer.
When the paper width detected by the printer differs from the width of the paper specified in Paper
Size on the Print dialog, a message is displayed.
To use paper width detection when printing from the computer, select the check box.
Important
•When you use a custom page size, correctly set the size of the paper loaded in the printer in
the Custom Paper Sizes dialog.
If an error message is displayed even though paper of the same size that was specified is
loaded, uncheck the Detect the paper width when printing from computer check box.
195
3. Apply the settings
Click Apply and when the confirmation message appears, click OK.
The printer operates with the modified settings hereafter.
196
Quiet setting
Enables this function on the machine if you want to reduce the operating noise, such as when printing at
night.
Follow the procedure below to perform setting.
1. Make sure machine is turned on.
2. Press and hold Stop button and release it when Alarm lamp flashes 9 times.
3. Press Color button.
To disable the function, press the Black button in step 4.
Important
•Operating speed is reduced compared to when the quiet mode is not selected.
Note
•You can set the quiet mode from the operation panel of the machine or the printer driver. No
matter how you set the quiet mode, the mode is applied when you perform operations from the
operation panel of the machine or printing and scanning from the computer.
•For Windows, you can set the quiet mode from ScanGear (scanner driver).
198
Turning on/off Machine Automatically
You can enable the machine to turn on/off automatically considering the environment
Turning on Machine Automatically
Turning off Machine Automatically
Turning on Machine Automatically
You can enable the machine to turn on automatically when a scanning command from a computer or
printing data is sent to the machine.
1. Make sure machine is turned on.
2. Press and hold Stop button and release it when Alarm lamp flashes 14 times.
3. Press Color button.
To disable the function, press the Black button.
Note
• You can select whether you turn the machine on automatically from the operation panel of the
machine or the printer driver. No matter how you set the mode, the mode is applied when you
perform printing or scanning operations from the computer.
• For Windows, you can select whether you turn the machine on automatically from ScanGear
(scanner driver).
Turning off Machine Automatically
You can enable the machine to turn off automatically when no operation is made or no printing data is
sent to the machine for a specified period of time.
1. Make sure machine is turned on.
2. Press and hold Stop button and release it when Alarm lamp flashes 13 times.
3. Press Color button.
To disable the function, press the Black button.
Note
•You can select whether you turn off the machine automatically from the operation panel of the
machine or the printer driver. From the printer driver, you can specify the time before turning off
the machine.
•For Windows, you can select whether you turn off the machine automatically from ScanGear
(scanner driver). From ScanGear (scanner driver), you can specify the time before turning off
the machine.
199
Initializing Machine Settings
You can initialize the machine settings.
Important
• For Windows:
When using the machine over wireless LAN, note that initialization erases all network settings on the
machine, and printing operation from a computer over network becomes impossible. To use the
machine over network, set it up using the Setup CD-ROM or follow the instructions on the Canon
website.
• For Mac OS, smartphone, or tablet:
When using the machine over wireless LAN, note that initialization erases all network settings on the
machine, and printing operation from a computer over network becomes impossible. To use the
machine over network, follow the instructions on the Canon website.
To initialize the machine settings, press and hold the Stop button and release it when Alarm lamp flashes
21 times.
All the machine settings are initialized. The administrator password specified by IJ Network Tool returns to
the default setting.
After initializing the printer, perform setup again as necessary.
Note
• You cannot set the following setting items back to the default:
• Current position of the print head
• CSR (Certificate Signing Request) for encryption method (SSL/TLS) setting
200
Disabling Wireless LAN Function
Follow the procedure below to disable the wireless LAN.
1. Make sure machine is turned on.
2. Press and hold Wi-Fi button and release it when ON lamp flashes.
3. Press Black button twice and press Wi-Fi button.
When the ON lamp changed from flashing to lit and the Wi-Fi lamp goes off, the wireless LAN is
disabled.
Note
•When you enable the wireless LAN, press Color button, Black button, and then Wi-Fi button in
this order.
201
Default Network Settings
LAN Connection Defaults
Item Default
Enable/disable Wireless LAN Enable
SSID BJNPSETUP
Communication mode Infrastructure
Wireless LAN security Disable
IPv4 IP address Auto setup
IPv6 IP address Auto setup
Set printer name XXXXXX000000
Enable/disable IPv6 Enable
Enable/disable WSD (WSD settings) Enable
Timeout setting (WSD settings) 1 minute
Enable/disable Bonjour (Bonjour settings) Enable
Service name (Bonjour settings) Canon MG3600 series
LPR protocol setting Enable
PictBridge communication Enable
("XXXXXX" represents last six digits of machine's MAC address.)
Access Point Mode Defaults
Item Default
SSID (access point name) *1 XXXXXX-MG3600series
Security setting WPA2-PSK (AES)
Password *2 machine serial number
*1 "XXXXXX" represents last six digits of machine's MAC address.
*2 Default value depends on machine.
204
Another Printer Found with Same Name
When the printer is found during setup, other printers with the same name may appear on the results
screen.
Select a printer with checking the printer settings against those on detection result screen.
• For Windows:
Check the printer's MAC address or serial to select the correct printer from the results.
• For Mac OS:
The printer names appear with the MAC address added at the end or as the printer name specified by
Bonjour.
Check identifiers such as the MAC address, the printer name specified by Bonjour, and the printer's
serial number to select the printer from among those that appear.
Note
• Serial number may not appear on result screen.
To check the printer's MAC address and the serial number, print out the network settings information using
the operation panel.
Printing Network Settings
205
Connecting to Another Computer via LAN/Changing from USB to
LAN Connection
For Windows:
For Mac OS:
For Windows:
To add a computer to connect to the machine on a LAN or to change from USB to LAN connection,
perform setup using the Setup CD-ROM or follow the instructions on the Canon website.
For Mac OS:
To connect an additional computer to the machine via LAN, or to change from USB to LAN connection,
follow the instructions on the Canon website.
206
Printing Network Settings
Use the operation panel to print the machine's current network settings.
Important
• The network settings printout contains important information about your network. Handle it with care.
1. Make sure machine is turned on.
2. Load two sheets of A4 or Letter-sized plain paper.
3. Press and hold Wi-Fi button and release it when ON lamp flashes.
4. Press Wi-Fi button again.
The machine starts printing network settings information.
The printed network settings information is as follows:
Item Description Setting
Product Information Product information –
Product Name Product name XXXXXXXX
ROM Version ROM version XXXXXXXX
Serial Number Serial number XXXXXXXX
Wireless LAN Wireless LAN Enable/Disable
MAC Address MAC address XX:XX:XX:XX:XX:XX
WPS PIN CODE WPS PIN code XXXXXXXX
Infrastructure Infrastructure Enable/Disable
Connection Connection status Active/Inactive
SSID SSID Wireless LAN SSID
Channel *1 Channel XX (1 to 11)
Encryption Encryption method None/WEP/TKIP/AES
WEP Key Length WEP key length (bits) Inactive/128/64
Authentication Authentication method None/auto/open/shared/WPA-PSK/WPA2-PSK
Signal Strength Signal strength 0 to 100 [%]
TCP/IPv4 TCP/IPv4 Enable
IP Address IP address XXX.XXX.XXX.XXX
Subnet Mask Subnet mask XXX.XXX.XXX.XXX
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Default Gateway Default gateway XXX.XXX.XXX.XXX
TCP/IPv6 TCP/IPv6 Enable/Disable
IP Address *2 IP address XXXX:XXXX:XXXX:XXXX
XXXX:XXXX:XXXX:XXXX
Subnet Prefix Length *2 Subnet prefix length XXX
Default Gateway *2 Default gateway XXXX:XXXX:XXXX:XXXX
XXXX:XXXX:XXXX:XXXX
IPsec *3 IPsec setting Active
Security Protocol *3 Security method ESP/ESP & AH/AH
Access Point Mode Access point mode Enable/Disable
Connection Connection status Active/Inactive
SSID SSID Access Point Mode SSID
Password Password Password of the access point mode (8 to 10
alphanumeric characters)
Channel Channel 3
Encryption Encryption method AES
Authentication Authentication method WPA2-PSK
TCP/IPv4 TCP/IPv4 Enable
IP Address IP address XXX.XXX.XXX.XXX
Subnet Mask Subnet mask XXX.XXX.XXX.XXX
Default Gateway Default gateway XXX.XXX.XXX.XXX
TCP/IPv6 TCP/IPv6 Enable/Disable
IP Address *2 IP address XXXX:XXXX:XXXX:XXXX
XXXX:XXXX:XXXX:XXXX
Subnet Prefix Length *2 Subnet prefix length XXX
Default Gateway *2 Default gateway XXXX:XXXX:XXXX:XXXX
XXXX:XXXX:XXXX:XXXX
IPsec *3 IPsec setting Active
Security Protocol *3 Security method –
Other Settings Other settings –
Printer Name Printer name Printer name (Up to 15 alphanumeric characters)
WSD Printing WSD printing setting Enable/Disable
WSD Timeout Timeout 1/5/10/15/20 [min]
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LPD Printing LPD printing setting Enable/Disable
Bonjour Bonjour setting Enable/Disable
Bonjour Service Name Bonjour service name Bonjour service name (Up to 52 alphanumeric
characters)
PictBridge Commun. PictBridge communication Enable/Disable
DNS Server Obtain DNS server address
automatically
Auto/Manual
Primary Server Primary server address XXX.XXX.XXX.XXX
Secondary Server Secondary server address XXX.XXX.XXX.XXX
Proxy Server Proxy server setting Enable/Disable
Proxy Address Proxy address XXXXXXXXXXXXXXXXXXXX
Proxy Port Proxy port specification 1 to 65535
("XX" represents alphanumeric characters.)
*1 Channel may range from 1 to 11 depending on country or region of purchase.
*2 Network status is only printed when IPv6 is enabled.
*3 Network status is only printed when IPv6 and IPsec settings are enabled.
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Checking and Changing Network Settings
IJ Network Tool
Canon IJ Network Tool Screen
Canon IJ Network Tool Menus
Changing Settings in Wireless LAN Sheet
Changing WEP Detailed Settings
Changing WPA/WPA2 Detailed Settings
Changing Settings in Wired LAN Sheet
Changing Settings in Admin Password Sheet
Monitoring Wireless Network Status
Changing Settings in Direct Connection
Initializing Network Settings
Viewing Modified Settings
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IJ Network Tool
IJ Network Tool is a utility that enables you to display and modify the machine network settings. It is installed
when the machine is set up.
Important
• To use the machine over LAN, make sure you have the equipment necessary for the connection type,
such as a wireless router or a LAN cable.
• Do not start up IJ Network Tool while printing.
• Do not print when IJ Network Tool is running.
• If the firewall function of your security software is turned on, a message may appear warning that
Canon software is attempting to access the network. If the warning message appears, set the security
software to always allow access.
Starting up IJ Network Tool
1. Select Applications from Go menu of Finder, double-click Canon Utilities > IJ Network
Tool, and then double-click the Canon IJ Network Tool icon.
Depending on the printer you are using, an administrator password is already specified for the printer at
the time of purchase. When you change the network settings, authentication by the administrator
password is required.
For details:
Administrator Password
For improving security, we recommend you change the administrator password.
Changing Settings in Admin Password Sheet
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Canon IJ Network Tool Screen
This section describes the items displayed on the Canon IJ Network Tool screen.
1. Utilities
Modifies the settings of the machine.
Select to change the network name (SSID) settings.
Setup
Sets up the machine.
If you setup the machine from scratch, connect your computer and the machine with a USB cable.
2. Printers:
Printer name, type, and connection destination are displayed.
The selected printer can be set up or be modified.
3. Update
Performs printer detection again. Click this button if the target printer is not displayed.
Important
•To change the printer's network settings using IJ Network Tool, it must be connected via a LAN.
•If the printer on a network is not detected, make sure the printer is turned on and click Update. It
may take several minutes to detect printers. If the printer is not yet detected, connect the machine
and the computer with a USB cable and click Update.
•If the printer is being used from another computer, a screen is displayed informing you of this
condition.
Note
•This item has the same function as Refresh in the View menu.
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4. Configuration...
Enabled when Utilities is selected. Click to display the Configuration screen to configure settings of the
selected printer.
Note
• This item has the same function as Configuration... in the Settings menu.
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Canon IJ Network Tool Menus
This section describes the menus in Canon IJ Network Tool.
1. Canon IJ Network Tool menu
About Canon IJ Network Tool
Displays the version of this application.
Quit Canon IJ Network Tool
Exits IJ Network Tool.
2. View menu
Status
Displays the Status screen to check the printer connection status and wireless communication
status.
In the direct connection (access point mode), this item is grayed out and you cannot check the
printer connection status.
Refresh
Updates and displays the contents of Printers: to the latest information.
Important
• To change the printer's network settings using IJ Network Tool, it must be connected via a LAN.
•If the printer on a network is not detected, make sure the printer is turned on and select Refresh. It
may take several minutes to detect printers. If the printer is not yet detected, connect the machine
and the computer with a USB cable and select Refresh.
•If the printer is being used from another computer, a screen is displayed informing you of this
condition.
Note
• This item has the same function as Update in the Canon IJ Network Tool screen.
Network Information
Displays the Network Information screen to check the network settings of the printer.
3. Settings menu
Configuration...
Displays the Configuration screen to configure settings of the selected printer.
Note
•This item has the same function as Configuration... in the Canon IJ Network Tool screen.
Maintenance...
Displays the Maintenance screen to return the network settings of the printer to factory default.
Set up printer's direct connection...
You can change or check the direct connection (access point mode) settings.
215
Changing Settings in Wireless LAN Sheet
To change the wireless network settings of the printer, connect the printer and the computer with a USB
cable temporarily. If you modify the wireless network settings of the computer over wireless connection
without USB connection, your computer may not be able to communicate with the machine after modifying
the settings.
Note
• This function is not available depending on the printer you are using.
• Enable the wireless LAN setting of the printer to change the settings in the Wireless LAN sheet.
1. Start up IJ Network Tool.
2. Select printer in Printers:.
When the printer is connected to the computer with a USB cable temporarily, select the printer with USB
appearing in the Connected to column.
3. Click Configuration... button.
4. Click Wireless LAN button.
5. Change or check settings.
Click OK after changing configuration. A screen is displayed asking you for confirmation before the
settings are sent to the printer. If you click OK, the settings are sent to the printer and the Transmitted
Settings screen is displayed.
1. Network Type:
Displays the wireless LAN mode currently selected.
AirPort Network (Infra)
Connects the printer to the wireless LAN with a wireless router.
217
Direct Connection
Connects external wireless communication devices (e.g. computers, smartphones, or tablets)
to the printer using it as an access point (wireless router).
Note
• When Direct Connection is displayed on Network Type:, you cannot change the settings on
the Wireless LAN sheet or the Admin Password sheet.
•You can change or check the settings from Set up printer's direct connection... on the
Settings menu when you use the printer with the direct connection (access point mode).
Changing Settings in Direct Connection
2. Network (SSID):
The network name (SSID) of the wireless LAN currently used is displayed.
Note
•Enter the same SSID that the wireless router is configured to use. The SSID is case-
sensitive.
In the direct connection (access point mode), the access point name (SSID) of the printer is
displayed.
3. Search...
The Wireless Routers screen is displayed to select a wireless router to connect to.
Wireless Routers Screen
Note
• When IJ Network Tool runs over a LAN, the button is grayed out and cannot be selected.
Connect the printer and the computer with a USB cable temporarily to change the settings.
4. Encryption Method:
Select the encryption method used over the wireless LAN.
Important
• If all encryption types of the wireless router, printer, or computer do not match, the printer
cannot communicate with the computer. If the printer cannot communicate with the computer
after the encryption type of the printer was switched, make sure encryption types for the
computer and the wireless router match that set to the printer.
•If you connect to a network that is not protected with security measures, there is a risk of
disclosing data such as your personal information to a third party.
Do Not Use
Select to disable encryption.
Use Password (WEP)
Transmission is encrypted using a WEP key you specified.
If a network password (WEP) has not been set, the WEP Details screen is displayed
automatically. To change WEP settings set before, click Configuration... to display the
screen.
Changing WEP Detailed Settings
218
Use WPA/WPA2
Transmission is encrypted using a network key you specified.
The security has been strengthened more than WEP.
If a network key has not been set, the Authentication Type Confirmation screen is
displayed automatically. To change network key settings before, click Configuration... to
display the WPA/WPA2 Details screen.
Changing WPA/WPA2 Detailed Settings
5. Configuration...
The detailed settings screen is displayed. The network password (WEP) or the WPA/WPA2 key
selected in Encryption Method: can be checked and changed.
For more on WEP setting:
Changing WEP Detailed Settings
For more on WPA/WPA2 setting:
Changing WPA/WPA2 Detailed Settings
6. TCP/IP Setting:
Sets the IP address of the printer to be used over the LAN. Specify a value appropriate for your
network environment.
Get IP address automatically
Select this option to use an IP address automatically assigned by a DHCP server. DHCP
server functionality must be enabled on your wireless router.
Use following IP address
Select this option if no DHCP server functionality is available in your setup where you use the
printer, or you want to use a particular IP address or a fixed IP address.
•Wireless Routers Screen
1. Detected Wireless Routers:
The signal strength from the wireless router, encryption type, name of wireless router, and the radio
channel can be checked.
Important
•If you connect to a network that is not protected with security measures, there is a risk of
disclosing data such as your personal information to a third party.
219
Note
• Signal strength is displayed as follows.
: Good
: Fair
: Poor
•Type of encryption is displayed as follows.
Blank: No encryption
WEP: WEP is set
WPA/WPA2: WPA/WPA2 is set
2. Refresh
Click to update the list of wireless routers when your target wireless router is not detected.
If the target wireless router is set to a closed network (the stealth mode), click Cancel to return to the
previous screen and enter the network name (SSID) in Network (SSID).
Note
• Make sure the wireless router is turned on.
3. Set
Click to set the network name (SSID) in Network (SSID): on the Wireless LAN sheet.
Note
• The WPA/WPA2 Details screen or the WEP Details screen appears if the selected wireless
router is encrypted. In this case, configure the details to use the same encryption settings set
to the wireless router.
• Wireless routers that cannot be used by this machine (including those configured to use
different encryption methods) are displayed grayed out and cannot be configured.
220
Changing WEP Detailed Settings
Note
• This function is not available depending on the printer you are using.
To change the wireless network settings of the printer, connect the printer and the computer with a USB
cable temporarily. If you modify the wireless network settings of the computer over wireless connection
without USB connection, your computer may not be able to communicate with the machine after modifying
the settings.
1. Start up IJ Network Tool.
2. Select printer in Printers:.
When the printer is connected to the computer with a USB cable temporarily, select the printer with USB
appearing in the Connected to column.
3. Click Configuration... button.
4. Click Wireless LAN button.
5. Select Use Password (WEP) in Encryption Method: and click Configuration....
The WEP Details screen is displayed.
6. Change or check settings.
When changing the password (WEP key), the same change must be made to the password (WEP key)
of the wireless router.
1. Password (WEP Key):
Enter the same key as the one set to the wireless router.
The number of characters and character type that can be entered differ depending on the
combination of the key length and key format.
Key Length
64 bit 128 bit
Key Format ASCII 5 characters 13 characters
Hexadecimal (Hex)10 digits 26 digits
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2. Key Length:
Select either 64 bit or 128 bit.
3. Key Format:
Select either ASCII or Hex.
4. Key ID:
Select the Key ID (index) set to the wireless router.
Note
• When the printer is connected to an AirPort Base Station via a LAN:
When the printer is connected to an AirPort Base Station via a LAN, check the settings in
Wireless Security of AirPort Utility.
•Select 64 bit if WEP 40 bit is selected for the key length in the AirPort Base Station.
•Select 1 for Key ID:. Otherwise your computer will not be able to communicate with the
printer via the wireless router.
5. Authentication:
Select the authentication method to authenticate the printer's access to the wireless router.
Normally, select Auto. If you want to specify the method manually, select Open System or
Shared Key according to the setting of the wireless router.
7. Click OK.
Important
• If the printer cannot communicate with the computer after the encryption type of the printer was
switched, make sure encryption types for the computer and the wireless router match that set to
the printer.
222
Changing WPA/WPA2 Detailed Settings
Note
• This function is not available depending on the printer you are using.
To change the wireless network settings of the printer, connect the printer and the computer with a USB
cable temporarily. If you modify the wireless network settings of the computer over wireless connection
without USB connection, your computer may not be able to communicate with the machine after modifying
the settings.
The example screenshots in this section refer to the WPA detailed settings.
1. Start up IJ Network Tool.
2. Select printer in Printers:.
When the printer is connected to the computer with a USB cable temporarily, select the printer with USB
appearing in the Connected to column.
3. Click Configuration... button.
4. Click Wireless LAN button.
5. Select Use WPA/WPA2 in Encryption Method: and click Configuration....
6. Enter passphrase and click OK.
1. Passphrase:
Enter the passphrase set to the wireless router. The passphrase should be a string of 8 to 63
alphanumeric characters or a 64-digit hexadecimal value.
If you do not know the wireless router passphrase, refer to the instruction manual provided with
the wireless router or contact its manufacturer.
2. Dynamic Encryption Type:
The dynamic encryption method is selected from either TKIP (basic encryption) or AES (secure
encryption) automatically.
Important
•If Auto is not displayed on Dynamic Encryption Type:, select either TKIP(Basic Encryption) or
AES(Secure Encryption).
•If the printer cannot communicate with the computer after the encryption type of the printer was
switched, make sure encryption types for the computer and the wireless router match that set to
the printer.
223
Note
• This machine supports WPA/WPA2-PSK (WPA/WPA2-Personal) and WPA2-PSK (WPA2-
Personal).
224
Changing Settings in Wired LAN Sheet
Note
• This function is not available depending on the printer you are using.
• Enable the wired LAN setting of the printer to change the settings in the Wired LAN sheet.
1. Start up IJ Network Tool.
2. Select printer in Printers:.
3. Click Configuration... button.
4. Click Wired LAN button.
5. Change or check settings.
Click OK after changing configuration. A screen is displayed asking you for confirmation before the
settings are sent to the printer. If you click OK, the settings are sent to the printer and the Transmitted
Settings screen is displayed.
1. TCP/IP Setting:
Sets the IP address of the printer to be used over the LAN. Specify a value appropriate for your
network environment.
Get IP address automatically
Select this option to use an IP address automatically assigned by a DHCP server. DHCP
server functionality must be enabled on your router.
Use following IP address
Select this option if no DHCP server functionality is available in your setup where you use the
printer, or you want to use a particular IP address or a fixed IP address.
225
Changing Settings in Admin Password Sheet
Note
• You cannot change the settings when using the direct connection (access point mode).
1. Start up IJ Network Tool.
2. Select printer in Printers:.
3. Click Configuration... button.
4. Click Admin Password button.
The Admin Password sheet is displayed.
5. Change or check settings.
1. Use admin password
Sets an administrator password with privileges to set up and change detailed options. To use this
feature, select this check box and enter a password.
Important
•The password should consist of 4 to 32 alphanumeric characters. The password is case-
sensitive. Do not forget the password you set.
2. Password:
Enter the password to set.
3. Password Confirmation:
Enter the password again for confirmation.
6. Click OK.
226
A screen is displayed asking you for confirmation before the settings are sent to the printer. If you click
OK, the settings are sent to the printer and the Transmitted Settings screen is displayed.
Enter Password Screen
The following screen is displayed if an administrator password is set to the printer.
•Admin Password
Enter the administrator password that was set. For security purposes, your password is not displayed
as you type it.
Important
• If you forget the administrator password you specified, initialize the printer to return the password
to the default setting.
•OK
Click this item after you enter the administrator password.
•Cancel
This item returns you to list of detected printers. If you do not enter the correct administrator
password, you cannot operate the printer.
227
Monitoring Wireless Network Status
Note
• This function is not available depending on the printer you are using.
• When using the machine over the wired LAN, you cannot monitor network status.
1. Start up IJ Network Tool.
2. Select printer in Printers:.
3. Select Status on View menu.
The Status screen is displayed and you can check the printer status and connection performance.
1. Signal Level:
Indicates the strength of the signal received by the printer, ranging from 0% to 100%.
2. Link Quality:
Indicates the signal quality excluding the noise while communicating, ranging from 0% to 100%.
Important
• If the indicated value is low, move your printer closer to the wireless network device.
3. Advanced Measurement...
Click to examine the connection performance between the printer and the wireless router. Follow
the instructions on the screen to start measuring and display the status. Measurement takes a few
minutes.
When is displayed in Connection performance between the printer and the wireless
router:, the printer can communicate with the wireless router. Otherwise, refer to displayed
comments and Help for improving the status of communication link, and click Remeasurement.
•Check that the printer and the wireless router are located within the wireless connectivity
range with no obstacles between them.
•Check if the distance between the printer and the wireless router is not too far.
If they are too far, move them closer together (within 164 ft. / 50 m).
•Check that there is no barrier or obstacle between the printer and the wireless router.
In general, connection performance decreases for communications through walls or between
different floors. Adjust the locations to avoid such situations.
•Check that there are no sources of radio interference near the printer and the wireless router.
228
The wireless connection may use the same frequency band as microwave ovens and other
sources of radio interference. Try to keep the printer and the wireless router away from such
sources.
•Check if the radio channel of the wireless router is close to that of other wireless routers
nearby.
If the radio channel of the wireless router is close to that of other wireless routers nearby, the
connection performance may become unstable. Be sure to use a radio channel that does not
interfere with other wireless routers.
•Check that the printer and the wireless router face each other.
Connection performance may depend on the orientations of the wireless devices. Replace the
wireless router and the printer in another direction to achieve the best performance.
•Check whether other computers are not accessing the printer.
If appears in the result of the measurement, check whether other computers are not
accessing the printer.
If still appears even if you have tried the above, finish the measurement and restart the IJ
Network Tool to start over the measurement.
Note
• If any messages appear on Overall Network Performance:, move the machine and wireless
router as instructed on the screen to improve the performance.
229
Changing Settings in Direct Connection
Note
• This function is not available depending on the printer you are using.
• Depending on the printer you are using, "Direct connection" may be referred to as "Access point mode"
in the manuals.
• You can use this function only when you are using a computer compatible with the wireless LAN.
1. Start up IJ Network Tool.
2. Select Set up printer's direct connection... on Settings menu.
The Direct Connection Setup of the Printer screen is displayed.
3. Check displayed message and click Next.
If the screen asking you to enter the password is displayed, enter the password specified for your
computer and click Install Helper.
4. Click Allow on displayed screen.
The Select Printer screen is displayed.
Note
•If only one printer is available for changing the settings, the Direct Connection Setup of the
Printer screen is displayed. In this case, go to step 6.
5. Select printer from Select Printer screen and click OK.
The specified SSID (access point name), encryption method, and password are displayed on the Select
Printer screen.
6. Change encryption method or password as necessary.
230
Important
•You cannot change the encryption method or password depending on the printer you are using.
•If you cannot change the settings from the screen above, you can update the SSID (access point
name) and password at the same time using the operation panel (You cannot change the
encryption method.).
For details, search for "UG500"/"UG501" on your printer's Online Manual and see the instructions
shown.
7. Click Settings.
The setting information is sent to the printer.
231
Initializing Network Settings
Important
• Note that initialization erases all network settings on the machine, and printing or scanning operation
from a computer over network becomes impossible. To use the machine over network, perform setup
according to the instructions on the Canon website.
1. Start up IJ Network Tool.
2. Select printer in Printers:.
3. Select Maintenance... on Settings menu.
1. Setting Initialization
Initialize
Returns all the network settings of the printer to factory default.
4. Click Initialize.
The Setting Initialization screen is displayed.
Click OK to initialize the network settings of the printer. Do not turn off the printer during initialization.
Click OK when initialization is complete.
Performing initialization when connected over wireless LAN will break the connection, so perform setup
according to the instructions on the Canon website.
Note
• You can change the network settings of the printer using IJ Network Tool with USB connection after
initializing the LAN settings. To change the network settings using Canon IJ Network Tool, enable
wireless LAN in advance.
232
Viewing Modified Settings
The Confirmation screen is displayed after you modified the printer settings on the Configuration screen.
When you click OK on the Confirmation screen, the following screen is displayed for checking the modified
settings.
1. Settings:
A list of changes made in the Configuration screen is displayed.
233
Using Card Slot over Network
Note
• This function is not available depending on the printer you are using. To make sure whether this
function is available with your printer, refer to List of Function for Each Model.
Mounting Card Slot as Network Drive
Restrictions on Card Slot Use over Network
Mounting Card Slot as Network Drive
The card slot must be mounted to use it over a network.
To mount the card slot as the network drive, follow the procedure below.
1. Insert memory card into card slot.
2. Check current printer name.
You can check the current printer name on the LCD of the printer.
3. On Finder, click Go menu and Connect to Server.
4. Input "smb://xxxxxxxxxxxx/canon_memory/" and click Connect.
For example, if the current printer name is "123ABC000000", then input "smb://123ABC000000/
canon_memory/".
5. Make sure card slot is mounted.
When the card slot is mounted, the following icon appears on the desktop or in the Computer window
on the Go menu of Finder.
Note
•The authentication screen may appear. If it appears, you do not need to input the password.
•If you cannot mount the card slot with the method above, input the IP address of the machine
instead of the current printer name, and try again. For example, "smb://192.168.1.1/
canon_memory/". If you mount the card slot with the IP address, you have to remount it
whenever the machine's IP address changes.
Restrictions on Card Slot Use over Network
• You cannot write data to a memory card in the card slot over a network. You can only read data from
a memory card.
235
• The card slot can be shared by multiple computers, if the machine is connected to a network. Multiple
computers can read files from a memory card in the card slot at the same time.
• If your computer joins a domain, the card slot may not be mounted as the network drive.
• If you use the memory card stored the large size files or many files, a large amount of card access
may be generated. In this case, the operation in the memory card may be impossible or slow. Operate
after the Access lamp of the machine is lit.
• When you access the network drive for the card slot over the network, file names consisting of eight
or less lowercase letters (not including its extension) may be shown in uppercase.
For example, a file name such as "abcdefg.doc" will be "ABCDEFG.DOC", while a name such as
"AbcdeFG.doc" will appear the same.
The file is not actually renamed, but merely appears to be changed.
• Disable the function to write files to a memory card from a computer to read files from a memory card
over a network.
236
Technical Terms
In this section, technical terms used in the manual are explained.
A
B
C
D
F
I
K
L
M
N
P
R
S
T
U
W
A
•Access point mode
The machine is used as a wireless router to connect external wireless communication devices (e.g.
computers, smartphones, or tablets) in an environment where no wireless router is available. You can
connect up to 5 devices to the machine using the access point mode (direct connection).
•Ad-hoc
Client computer and machine setting where wireless communication occurs on a peer-to-peer basis,
i.e., all clients in with the same SSID/network name communicate directly with each other. No wireless
router is required. This machine does not support ad-hoc communication.
•Admin Password
Administrator password in IJ Network Tool to restrict access to network users. It must be entered to
access the printer and change printer settings.
•AES
An encryption method. It is optional for WPA/WPA2. Strong cryptographic algorithm adopted within
U.S. government organizations for information processing.
•AirPort Network (Infra)
Client computer and machine setup where all wireless communications pass through a wireless
router.
237
•Authentication Method
The method that a wireless router uses to authenticate a printer through a wireless LAN. The methods
are agreeable each other.
When using WEP as an encryption method, the authentication method is able to fix to Open System
or Shared Key.
For WPA/WPA2, authentication method is PSK.
◦Auto
The printer automatically changes its authentication method to match the wireless router.
◦Open System
In this authentication method, the communication partner is authenticated without using WEP key
even if Use Password (WEP) is selected.
◦Shared Key
In this authentication method, the communication partner is authenticated using the WEP key that
was set for encryption.
B
•Bonjour
A service built into Mac OS X operating system to detect the connectable devices on a network
automatically.
C
•Channel
Frequency channel for wireless communication. In the infrastructure mode, the channel is
automatically adjusted to match that set to the wireless router. This machine supports channels 1 to
13. (Channels 12 and 13 are not supported depending on the country or region of purchase.) Note
that the number of channels that can be used for your wireless LAN varies depending on the region or
country.
D
•DHCP server functionality
The router assigns an IP address automatically whenever the printer or the personal computer on a
network starts up.
•Direct connection (Access point mode)
The machine is used as a wireless router to connect external wireless communication devices (e.g.
computers, smartphones, or tablets) in an environment where no wireless router is available. You can
connect up to 5 devices to the machine using the direct connection (access point mode).
•DNS server
A server that converts device names into IP addresses. When specifying IP addresses manually,
specify the addresses of both a primary and a secondary server.
238
F
•Firewall
It is a system that prevents an unlawful computer access in the network. To prevent, you can use the
firewall function of a broadband router, the security software installed in the computer, or operation
system for computer.
I
•IEEE 802.11b
International standard for wireless LAN using the 2.4 GHz frequency range with a throughput of up to
11 Mbps.
•IEEE 802.11g
International standard for wireless LAN using the 2.4 GHz frequency range with a throughput of up to
54 Mbps. Compatible with 802.11b.
•IEEE 802.11n
International standard for wireless LAN using the 2.4 GHz and 5 GHz frequency ranges. Even when
using two or more antennas simultaneously or obtaining a bigger transfer rate than before by using
multiple communication channels at the same time, the transmission speed may be influenced by the
connected apparatus.
At the maximum transfer rate of 600 Mbps, it is possible to communicate with multiple computer
terminals within a dozen or so metre radius.
Compatible with 802.11b and 802.11g.
•IP Address
A unique number with four parts separated by dots. Every network device that is connected to the
Internet has an IP address. Example: 192.168.0.1
An IP address is usually assigned by a wireless router or a DHCP server of the router automatically.
•IPv4/IPv6
They are internetwork-layer protocol used on the internet. IPv4 uses 32-bit addresses and IPv6 uses
128-bit addresses.
K
•Key Format
Select either ASCII or Hex as the Password (WEP) key format. The character that can be used for the
WEP key differs depending on the selected key formats.
◦ ASCII
Specify with a 5 or 13-character string that can include alphanumeric and underscore "_"
characters. It is case-sensitive.
◦ Hex
Specify a 10-digit or 26-digit string that can contain hexadecimal (0 to 9, A to F, and a to f).
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•Key Length
Length of the WEP key. Select either 64 bits or 128 bits. Longer key length allows you to set a more
complex WEP key.
L
•Link Quality
The status of the connection between the wireless router and the printer excluding noise
(interference) is indicated with a value from 0 to 100%.
•LPR
A platform-independent printing protocol used in TCP/IP networks. It does not support bidirectional
communication.
M
•MAC Address (AirPort ID)
Also known as the physical address. A unique and permanent hardware identifier that is assigned to
network devices by its manufacturer. MAC addresses are 48 bits long and are written as a
hexadecimal number separated by colons, i.e., 11:22:33:44:55:66.
N
•Network (SSID)
Unique label for wireless LAN. It is often represented such as a network name or a wireless router
name.
SSID distinguishes one wireless LAN from another to prevent interference.
The printer and all clients on a wireless LAN must use the same SSID in order to communicate with
each other. The SSID can be up to 32 characters long, and is made up of alphanumeric characters.
The SSID may also be referred to by its network name.
P
•Password (WEP)/Password (WEP Key)
An encryption method employed by IEEE 802.11. Shared security key used to encrypt and decrypt
data sent over wireless networks. This printer supports key length of 64 bits or 128 bits, key format of
ASCII code or Hexadecimal, and key number of 1 to 4.
•Performance
Indicates the status on whether the printer can be used.
•Proxy server
A server that links a LAN-connected computer to the Internet. When using a proxy server, specify the
address and the port number of the proxy server.
•PSK
An encryption method employed by WPA/WPA2.
240
R
•Router
A relay device to connect to another network.
S
•Signal Level
The strength of the signal received by the printer from the wireless router is indicated with a value
from 0 to 100%.
•SSID
Unique label for wireless LAN. It is often represented such as a network name or a wireless router
name.
SSID distinguishes one wireless LAN from another to prevent interference.
The printer and all clients on a wireless LAN must use the same SSID in order to communicate with
each other. The SSID can be up to 32 characters long, and is made up of alphanumeric characters.
The SSID may also be referred to by its network name.
•Stealth
In the stealth mode, a wireless router hides itself by not broadcasting its SSID. The client must specify
the SSID set to the wireless router to detect it.
The stealth mode is called a "closed network".
•Subnet Mask Address
IP address has two components, the network address and the host address. Subnet Mask used to
calculate the Subnet Mask address from the IP address. A Subnet Mask is usually assigned by a
wireless router or a DHCP server of the router automatically.
Example:
IP Address: 192.168.127.123
Subnet Mask: 255.255.255.0
Subnet Mask Address: 192.168.127.0
T
•TCP/IP
Suite of communications protocols used to connect hosts on the Internet or the LAN. This protocol
allows different terminals to communicate with each other.
•TKIP
An encryption protocol employed by WPA/WPA2.
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U
•USB
Serial interface designed to enable you to "hot-swap" devices, i.e., by plugging and unplugging them
without turning off the power.
W
•WEP/WEP Key
An encryption method employed by IEEE 802.11. Shared security key used to encrypt and decrypt
data sent over wireless networks. This printer supports key length of 64 bits or 128 bits, key format of
ASCII code or Hexadecimal, and key number of 1 to 4.
•Wi-Fi
International association that certifies interoperability of wireless LAN products based on the IEEE
802.11 specification.
This machine is a Wi-Fi authorized product.
•Wireless LAN
A network that, instead of being connected by physical wires, is connected by a wireless technology,
such as Wi-Fi.
•Wireless Router
A wireless transceiver or base station that receives information from wireless clients/the machine and
rebroadcasts it. Required in an infrastructure network.
•WPA
Security framework announced by the Wi-Fi Alliance in October 2002. The security has been
strengthened more than WEP.
◦ Authentication
WPA defines the following authentication methods: WPA Personal that can be used without an
authentication server, plus WPA Enterprise that do require an authentication server.
This machine supports WPA Personal.
◦ Passphrase
This encrypted key is used to perform WPA Personal authentication.
The passphrase should be a string of 8 to 63 alphanumeric characters or a 64-digit hexadecimal
value.
•WPA2
Security framework released by the Wi-Fi Alliance in September 2004 as a later version of WPA.
Provides a stronger encryption mechanism through Advanced Encryption Standard (AES).
◦ Authentication
WPA2 defines the following authentication methods: WPA2 Personal that can be used without an
authentication server, plus WPA2 Enterprise that do require an authentication server.
This machine supports WPA2 Personal.
◦ Passphrase
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This encrypted key is used to perform WPA2 Personal authentication.
The passphrase should be a string of 8 to 63 alphanumeric characters or a 64-digit hexadecimal
value.
•WPS (Wi-Fi Protected Setup)
WPS is a standard for easy and secure establishment of a wireless network.
There are 2 primary methods used in the Wi-Fi Protected Setup:
PIN entry: a mandatory method of setup for all WPS certified devices
Push button configuration (PBC): an actual push button on the hardware or through a simulated push
button in the software.
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Restrictions
If you use a printer over the wireless LAN, the printer may recognize nearby wireless systems, you should
set a network key (WEP or WPA/WPA2) to the wireless router to encrypt wireless transmission. Wireless
communication with a product that does not comply with the Wi-Fi standard cannot be guaranteed.
Connecting with too many computers may affect the printer performance, such as printing speed.
244
Ink Tips
How is ink used for various purposes other than printing?
Ink may be used for purposes other than printing. Ink is not only used for printing, but also for cleaning the
print head to maintain the optimal printing quality.
The machine has the function to automatically clean the ink jet nozzles to prevent clogging. In the
cleaning procedure, used ink for nozzle cleaning is limited to a small amount.
Does black-and-white printing use color ink?
Black-and-white printing may use ink other than black ink depending on the type of printing paper or the
settings of the printer driver. So, color ink is consumed even when printing in black-and-white.
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Printing Tips
Check the machine status before printing!
• Is the print head OK?
If a print head nozzle is clogged, print will be faint and papers will be wasted. Print the nozzle check
pattern to check the print head.
Maintenance Procedure
• Is the inside of the machine smeared with ink?
After printing large quantities of paper or performing borderless printing, the area where papers go
through may get smeared with ink. Clean the inside of your machine with Bottom Plate Cleaning.
Check how to load the paper correctly!
• Is the paper loaded in the correct orientation?
To load paper in the front tray, load paper WITH THE PRINTING SIDE FACING DOWN.
Loading Paper
• Is the paper curled?
The curled paper causes paper jam. Flatten the curled paper, then reload it.
"Load the paper after correcting its curl." in Paper Is Smudged / Printed Surface Is Scratched
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Be Sure to Make Paper Settings after Loading Paper
If the media type setting is not the one for the loaded paper, printing results may not be satisfactory. After
loading paper, be sure to select the appropriate media type setting for the loaded paper.
Print Results Are Unsatisfactory
There are various types of paper: paper with special coating on the surface for printing photos with optimal
quality and paper suitable for documents.
Each media type has specific preset settings, such as how ink is used and sprayed, distance from nozzles,
etc., so that you can print on that type with optimal image quality.
This allows you to print with the settings best suited for the loaded media type just by selecting that media
type.
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Canceling a Print Job
Never press the ON button!
If you press the ON button while printing is in progress, the print data sent from the computer queues in
the machine and you may not be able to continue to print.
Press the Stop button to cancel printing.
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Keeping Print Quality High
The key to printing with the optimal printing quality is to prevent the print head from drying or clogging.
Always observe the following rules for optimal printing quality.
Note
• Depending on the type of paper, ink may blur if you trace the printed area with a highlight pen or paint-
stick, or bleed if water or sweat comes in contact with the printed area.
Never unplug the power cord until the power is turned off!
If you press the ON button to turn off the power, the machine caps the print head (nozzles) automatically
to prevent from drying. If you unplug the power cord from the wall outlet before the ON lamp is turned off,
the print head will not be capped properly and this will cause drying or clogging.
When unplugging the power cord, make sure that the ON lamp is not lit.
Print periodically!
Just as the tip of a felt pen becomes dry and unusable if it has not been used for a long time, even if it is
capped, the print head too, may become dried or clogged if the machine has not been used for a long
time. We recommend you to use the machine at least once a month.
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Transporting Your Printer
When relocating the machine for changing your living place or repairing it, make sure of the following.
Important
• Pack the machine in a sturdy box so that it is placed with its bottom facing down, using sufficient
protective material to ensure safe transport.
• With the FINE cartridge left installed in the machine, press the ON button to turn off the power. This
allows the machine to automatically cap the print head, thus preventing it from drying.
• After packing, do not tilt the box containing the machine or turn it on its side or upside down. Doing so
may cause the ink to leak during transport and cause damage to the machine.
• When a shipping agent is handling transport of the machine, have its box marked "THIS SIDE UP" to
keep the machine with its bottom facing down. Mark also with "FRAGILE" or "HANDLE WITH CARE".
1. Turn the machine off.
2. Confirm that the ON lamp is off and unplug the power cord.
Important
• Do not unplug the machine while the ON lamp is lit or flashing, as it may cause malfunction or
damage to the machine, making the machine unable to print.
3. Retract the paper output support, then close the paper output tray. Retract the paper
support with the output tray extension closed.
4. Close the front cover.
5. Unplug the printer cable from the computer and from the machine, then unplug the power
cord from the machine.
6. Use adhesive tape to secure all the covers on the machine to keep them from opening
during transportation. Then pack the machine in the plastic bag.
7. Attach the protective material to the machine when packing the machine in the box.
251
Legal Restrictions on Scanning/Copying
It may be unlawful to make copies of, scan, print, or use reproductions of the following documents.
The list provided is non-exhaustive. When in doubt, check with a legal representative in your jurisdiction.
• Paper money
• Money orders
• Certificates of deposit
• Postage stamps (canceled or uncanceled)
• Identifying badges or insignias
• Selective service or draft papers
• Checks or drafts issued by governmental agencies
• Motor vehicle licenses and certificates of title
• Traveler's checks
• Food stamps
• Passports
• Immigration papers
• Internal revenue stamps (canceled or uncanceled)
• Bonds or other certificates of indebtedness
• Stock certificates
• Copyrighted works/works of art without permission of copyright owner
252
Specifications
General Specifications
Printing resolution (dpi) 4800* (horizontal) x 1200 (vertical)
* Ink droplets can be placed with a pitch of 1/4800 inch at minimum.
Interface USB Port:
Hi-Speed USB *1
LAN Port:
Wireless LAN: IEEE802.11n / IEEE802.11g / IEEE802.11b *2
*1 A computer that complies with Hi-Speed USB standard is required. Since
the Hi-Speed USB interface is fully upwardly compatible with USB 1.1, it can
be used at USB 1.1.
*2 Setup possible through WPS (Wi-Fi Protected Setup), WCN (Windows
Connect Now) or Cableless setup.
USB and LAN can be used at the same time.
Print width 8 inches/203.2 mm
(for Borderless Printing: 8.5 inches/216 mm)
Operating environment Temperature: 41 to 95 °F (5 to 35 °C)
Humidity: 10 to 90 % RH (no condensation)
* The performance of the printer may be reduced under certain temperature
and humidity conditions.
Recommended conditions:
Temperature: 59 to 86 °F (15 to 30 °C)
Humidity: 10 to 80 % RH (no condensation)
* For the temperature and humidity conditions of papers such as photo paper,
refer to the paper's packaging or the supplied instructions.
Storage environment Temperature: 32 to 104 °F (0 to 40 °C)
Humidity: 5 to 95 % RH (no condensation)
Power supply AC 100-240 V, 50/60 Hz
Power consumption Printing (Copy): Approx. 16 W *1
Standby (minimum): Approx. 1.4 W *1*2
OFF: Approx. 0.1 W
*1 Wireless LAN is active.
*2 The wait time for standby cannot be changed.
External dimensions Approx. 17.7 (W) x 12 (D) x 6 (H) inches
Approx. 449 (W) x 304 (D) x 152 (H) mm
* With the Front Cover retracted.
Weight Approx. 11.9 lb (Approx. 5.4 kg)
* With the FINE Cartridges installed.
Canon FINE Cartridge Total 1792 nozzles (BK 640 nozzles, C/M/Y each 384 nozzles)
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Copy Specifications
Multiple copy max. 21 pages
Reduction / Enlargement Fit-to-page
Scan Specifications
Scanner driver Windows: TWAIN 1.9 Specification, WIA
Mac OS: ICA
Maximum scanning size A4/Letter, 8.5" x 11.7"/216 x 297 mm
Scanning resolution Optical resolution (horizontal x vertical) max: 1200 x 2400 dpi *1
Interpolated resolution max: 19200 x 19200 dpi *2
*1 Optical Resolution represents the maximum sampling rate based on ISO
14473.
*2 Increasing the scanning resolution will limit the maximum possible scanning
area.
Gradation (Input / Output) Gray: 16 bit/8 bit
Color: 48 bit/24 bit (RGB each 16 bit/8 bit)
Network Specifications
Communication protocol TCP/IP
Wireless LAN Supported Standards: IEEE802.11n / IEEE802.11g / IEEE802.11b
Frequency bandwidth: 2.4 GHz
Channel: 1-11 or 1-13
* Frequency bandwidth and available channels differ depending on country or
region.
Communication distance: Indoors 164 feet/50 m
* Effective range varies depending on the installation environment and location.
Security:
WEP (64/128 bits)
WPA-PSK (TKIP/AES)
WPA2-PSK (TKIP/AES)
Setup:
WPS (Push button configuration/PIN code method)
WCN (WCN-NET)
Cableless setup
Other Features: Administration password
Minimum System Requirements
Conform to the operating system's requirements when higher than those given here.
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Windows
Operating System Windows 8.1*, Windows 8
Windows 7, Windows 7 SP1
Windows Vista SP2
Windows XP SP3 32-bit only
* Windows 8.1 includes Windows 8.1 Update.
Hard Disk Space 3.1 GB
Note: For bundled software installation.
The necessary amount of hard disk space may be changed without notice.
Display XGA 1024 x 768
Mac OS
Operating System OS X v10.7.5 - OS X v10.10
Hard Disk Space 1.5 GB
Note: For bundled software installation.
The necessary amount of hard disk space may be changed without notice.
Display XGA 1024 x 768
Other Supported OS
Some functions may not be available with each OS. Refer to the Canon web site for details on operation with iOS,
Android, and Windows RT.
Mobile Printing Capability
Apple AirPrint
Google Cloud Print
PIXMA Cloud Link
•An internet connection is required to use Easy-WebPrint EX and all the Online Manual.
•Windows: Operation can only be guaranteed on a computer with Windows 8.1, Windows 8,
Windows 7, Windows Vista or Windows XP pre-installed.
•Windows: A CD-ROM Drive or internet connection is required during software installation.
•Windows: Internet Explorer 8, 9, 10 or 11 is required to install Easy-WebPrint EX.
•Windows: Some functions may not be available with Windows Media Center.
•Windows: .NET Framework 4 or 4.5 must be installed to use the Windows software.
•Windows: XPS Essentials Pack is required to print on Windows XP.
•Windows: The TWAIN driver (ScanGear) is based on the TWAIN 1.9 Specification and requires the
Data Source Manager bundled with the operating system.
•Mac OS: For Mac OS, an internet connection is required during software installation.
•In an in-house network environment, the 5222 port must be open. Contact the network
administrator for details.
Information in this guide is subject to change without notice.
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Media Types You Can Use
To get the best printing result, choose paper suitable for printing. Canon provides various types of paper
suitable for documents as well as paper suitable for photos or illustrations. We recommend the use of
Canon genuine paper for printing your important photos.
Media Types
Commercially available papers
• Plain Paper (including recycled paper)*1
• Envelopes*2
• T-Shirt Transfers*2
Canon genuine papers
The Model Number of Canon genuine paper is shown in brackets. Refer to the instruction manual
supplied with the paper for detailed information on the printable side and notes on handling paper. For
information on the page sizes available for each Canon genuine paper, access our website.
Note
• You may not be able to purchase some Canon genuine papers depending on the country or region
of purchase. Paper is not sold in the US by Model Number. Purchase paper by name.
Paper for printing documents:
• Canon Red Label Superior <WOP111>*1
• Canon Océ Office Colour Paper <SAT213>*1
Paper for printing photos:
• Photo Paper Pro Platinum <PT-101>
• Glossy Photo Paper "Everyday Use" <GP-501/GP-601>
• Photo Paper Glossy <GP-601>
• Photo Paper Plus Glossy II <PP-201>*1
• Photo Paper Pro Luster <LU-101>
• Photo Paper Plus Semi-gloss <SG-201>
• Matte Photo Paper <MP-101>*2
Paper for printing business documents:
• High Resolution Paper <HR-101N>*2
*1 This paper is also available for making copies. Select with the Paper button on the operation panel.
You can select only A4 or Letter-sized plain paper or 4" x 6" (10 x 15 cm) photo paper.
*2 Printing to this paper from a PictBridge (Wireless LAN) compliant device is not supported.
Paper Load Limit
Paper Settings on the Printer Driver (Windows)
Paper Settings on the Printer Driver (Mac OS)
Note
• When printing photos saved on a PictBridge (Wireless LAN) compliant device, you must specify the
page size and media type.
Printing from Digital Camera
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Page Sizes
You can use the following page sizes.
Note
• Only the following sizes may be printed from the operation panel.
• A4, Letter, and 4" x 6" (10 x 15 cm)
• Printing on the following page sizes from a PictBridge (Wireless LAN) compliant device is not
supported.
• B5, A5, Legal, and Envelopes
Standard sizes:
• Letter
• Legal
• A5
• A4
• B5
• 4" x 6" (10 x 15 cm)
• 5" x 7" (13 x 18 cm)
• 8" x 10" (20 x 25 cm)
• Envelope DL
• Envelope Com 10
Non-standard sizes:
You can print on non-standard size paper within the following ranges.
• Minimum size: 3.50 x 5.00 inches (89.0 x 127.0 mm)
• Maximum size: 8.50 x 26.61 inches (215.9 x 676.0 mm)
Paper Weight
You can use paper in the following weight range.
• 17 to 28 lb (64 to 105 g /m2) (plain paper except for Canon genuine paper)
Do not use heavier or lighter paper (except for Canon genuine paper), as it could jam in the machine.
Notes on Storing Paper
• Take out only the necessary number of paper from the package, just before printing.
• To avoid curling, when you do not print, put unused paper back into the package and keep it on a
level surface. And also, store it avoiding heat, humidity, and direct sunlight.
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Paper Load Limit
Commercially Available Papers
Media Name Front Tray Paper Output Tray
Plain Paper (including recycled paper)*1 Approx. 100 sheets
(10 sheets: Legal)
Approx. 50 sheets
(10 sheets: Legal)
Envelopes 5 envelopes *2
T-Shirt Transfers 1 sheet : A4 *2
Canon Genuine Papers
Note
• We recommend that you remove the previously printed sheet from the paper output tray before
continuously printing to avoid blurs and discoloration (except for Canon Red Label Superior
<WOP111>, Canon Océ Office Colour Paper <SAT213>, and High Resolution Paper <HR-101N>).
Paper for printing documents:
Media Name Front Tray Paper Output Tray
Canon Red Label Superior <WOP111> Approx. 100 sheets Approx. 50 sheets
Canon Océ Office Colour Paper <SAT213> Approx. 80 sheets Approx. 50 sheets
Paper for printing photos:
Media Name <Model No.> Front Tray
Photo Paper Pro Platinum <PT-101>*3 10 sheets: A4, Letter, and 8" x 10" (20 x 25 cm)
20 sheets: 4" x 6" (10 x 15 cm)
Glossy Photo Paper "Everyday Use" <GP-501/GP-601>*3 10 sheets: A4 and Letter
20 sheets: 4" x 6" (10 x 15 cm)
Photo Paper Glossy <GP-601>*3 10 sheets: A4 and Letter
20 sheets: 4" x 6" (10 x 15 cm)
Photo Paper Plus Glossy II <PP-201>*3 10 sheets: A4, Letter, 5" x 7" (13 x 18 cm), and 8" x 10"
(20 x 25 cm)
20 sheets: 4" x 6" (10 x 15 cm)
Photo Paper Pro Luster <LU-101>*3 10 sheets: A4 and Letter
Photo Paper Plus Semi-gloss <SG-201>*3 10 sheets: A4, Letter, 5" x 7" (13 x 18 cm), and 8" x 10"
(20 x 25 cm)
20 sheets: 4" x 6" (10 x 15 cm)
Matte Photo Paper <MP-101> 10 sheets: A4 and Letter
20 sheets: 4" x 6" (10 x 15 cm)
259
Paper for printing business documents:
Media Name <Model No.> Front Tray Paper Output Tray
High Resolution Paper <HR-101N> 80 sheets 50 sheets
*1 Proper feeding of paper may not be possible at the maximum capacity depending on the type of paper
or environmental conditions (either very high or low temperature or humidity). In such cases, reduce the
number of paper you load at a time to less than half.
*2 We recommend that you remove the previously printed paper or envelope from the paper output tray
before continuously printing to avoid blurs and discoloration.
*3 When loading paper in stacks, the print side may become marked as it is fed or paper may not feed
properly. In this case, load one sheet at a time.
260
Media Types You Cannot Use
Do not use the following types of paper. Using such paper will cause not only unsatisfactory results, but also
the machine to jam or malfunction.
• Folded, curled, or wrinkled paper
• Damp paper
• Paper that is too thin (weighing less than 17 lb (64 g /m2))
• Paper that is too thick (plain paper weighing more than 28 lb (105 g /m2), except for Canon genuine
paper)
• Plain paper or notepad paper cut to a small size (when printing on paper smaller than A5)
• Picture postcards
• Postcards affixed with photos or stickers
• Envelopes with a double flap
• Envelopes with an embossed or treated surface
• Envelopes whose gummed flaps are already moistened and adhesive
• Any type of paper with holes
• Paper that is not rectangular
• Paper bound with staples or glue
• Paper with adhesives
• Paper decorated with glitter, etc.
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Printing Area
To ensure the best print quality, the machine allows a margin along each edge of media. The actual
printable area will be the area inside these margins.
Recommended printing area : Canon recommends that you print within this area.
Printable area : The area where it is possible to print. However, printing in this area can affect the print
quality or the paper feed precision.
Note
• With performing Automatic Duplex Printing, the printable area will be 0.08 inch (2 mm) smaller at the
top margin.
• By selecting Borderless Printing option, you can make prints with no margins.
• When performing Borderless Printing, slight cropping may occur at the edges since the printed image is
enlarged to fill the whole page.
• For Borderless Printing, use the following paper:
• Photo Paper Pro Platinum <PT-101>
• Glossy Photo Paper "Everyday Use" <GP-501/GP-601>
• Photo Paper Glossy <GP-601>
• Photo Paper Plus Glossy II <PP-201>
• Photo Paper Pro Luster <LU-101>
• Photo Paper Plus Semi-gloss <SG-201>
• Matte Photo Paper <MP-101>
Performing Borderless Printing on any other type of paper may substantially reduce printing quality
and/or result in printouts with altered color hues.
Borderless Printing on plain paper may result in printouts with reduced quality. Use them only for test
printing. Borderless Printing onto plain paper from the operation panel or from a PictBridge (Wireless
LAN) compliant device is not supported.
• Borderless Printing is not available for legal, A5, or B5 sized paper, or envelopes.
• Depending on the type of paper, Borderless Printing may reduce the print quality at the top and bottom
edges of the paper or cause these parts to become smudged.
263
Other Sizes than Letter, Legal, Envelopes
Size Printable Area (width x height)
A5 5.56 x 7.95 inches (141.2 x 202.0 mm)
A4 8.00 x 11.38 inches (203.2 x 289.0 mm)
B5 6.90 x 9.80 inches (175.2 x 249.0 mm)
4" x 6" (10 x 15 cm) 3.73 x 5.69 inches (94.8 x 144.4 mm)
5" x 7" (13 x 18 cm) 4.73 x 6.69 inches (120.2 x 169.8 mm)
8" x 10" (20 x 25 cm) 7.73 x 9.69 inches (196.4 x 246.0 mm)
Recommended printing area
A: 1.28 inches (32.5 mm)
B: 1.32 inches (33.5 mm)
Printable area
C: 0.12 inch (3.0 mm)
D: 0.20 inch (5.0 mm)
E: 0.13 inch (3.4 mm)
F: 0.13 inch (3.4 mm)
264
Letter, Legal
Size Printable Area (width x height)
Letter 8.00 x 10.69 inches (203.2 x 271.4 mm)
Legal 8.00 x 13.69 inches (203.2 x 347.6 mm)
Recommended printing area
A: 1.28 inches (32.5 mm)
B: 1.32 inches (33.5 mm)
Printable area
C: 0.12 inch (3.0 mm)
D: 0.20 inch (5.0 mm)
E: 0.25 inch (6.4 mm)
F: 0.25 inch (6.3 mm)
265
Envelopes
Size Recommended Printing Area (width x height)
Envelope DL 3.88 x 7.20 inches (98.8 x 183.0 mm)
Envelope Com 10 3.68 x 8.04 inches (93.5 x 204.3 mm)
Recommended printing area
A: 0.31 inch (8.0 mm)
B: 1.14 inches (29.0 mm)
C: 0.22 inch (5.6 mm)
D: 0.22 inch (5.6 mm)
266
Administrator Password
Depending on the printer you are using, an administrator password is specified at the time of purchase.
The password is either "canon" or the printer serial number if it is specified.
Model whose administrator password is specified as "canon":
• The administrator password is specified as "canon" for the models below.
MG7500 series, MG6700 series, MG6600 series, MG5600 series
MG2900 series, MX490 series, MB5300 series, MB5000 series
MB2300 series, MB2000 series, E480 series, E460 series
iP110 series, iB4000 series, PRO-100S series, PRO-10S series
• At the time of purchase, the user name "ADMIN" is also specified for the models above.
• The following character restrictions apply to the password that you change:
◦ Set the password by using 0 to 32 characters.
◦ The allowed characters are single-byte alphanumeric characters.
◦ For security reasons, we recommend you use 6 and more alphanumeric characters.
Model whose serial number is used as the administrator password:
• For the models other than the above, the printer serial number is used as the administrator password.
Where Serial Number Is Located
• The following character restrictions apply to the password that you change:
◦ Set the password by using 4 to 32 characters.
◦ The allowed characters are single-byte alphanumeric characters.
◦ For security reasons, we recommend you use 6 and more alphanumeric characters.
Important
• You can change the password using one of the tools below. (Some tools may not be available
depending on the printer you are using.)
• operation panel of the printer
• IJ Network Tool
• printer information screen displayed on some Canon application software
• If the password has been changed while you are sharing the printer and you do not know the password,
ask the administrator of the printer you are using.
• Set the password back to the default setting by initializing the printer settings.
For more on initializing the printer, search for "UG067" or "UG505" on your printer's Online Manual and
see the instructions shown.
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Authentication
Enter the password when the authentication screen is displayed.
Administrator Password
You need to enter the user name as well as the password depending on the printer you are using. For more
on the user name, see the link above.
Important
• A message to warn you that the identification information is not verified may be displayed depending on
the printer you are using.
• For security reasons, we recommend you change the password.
Note
• Use an OS or web browser below to use Remote UI.
• iOS devices:
OS: iOS 6.1 or later
Browser: Default browser of iOS device (Mobile Safari)
• Android devices:
OS: Android 2.3.3 or later
Browser: Default browser of Android device (browser or Chrome)
• Mac OS devices:
OS: Mac OS X v.10.6 or later
Browser: Safari 5.1 or later
• Windows devices:
OS: Windows XP or later
Browser: Internet Explorer 8 or later / Google Chrome 38.0.2125.104m or later / Mozilla Firefox
33.0 or later
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Where Serial Number Is Located
The printer serial number is printed on the sticker attached on the printer. It consists of 9 alphanumeric
characters (four alphabets followed by five numbers).
Example:
Note
• The printer serial number is written on the warranty.
• Depending on the printer you are using, you can check the serial number by printing out the network
setting information of the printer. For more on printing, search for "NR044" on your printer's Online
Manual and see the instructions shown.
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List of Function for Each Model
See below to check the models you can/cannot use the card slot via a network.
MG series
MX series / MB series / E series / P series / iP series / iX series / iB series / PRO series
MG series
Model name Using the card slot via a network
MG7700 ×
MG7530F ✓
MG7500 ✓
MG7100 ✓
MG6930 ×
MG6800 ×
MG6730 ✓
MG6600 ✓
MG6500 ✓
MG6400 ✓
MG5700 No card slot
MG5600 No card slot
MG5500 No card slot
MG3600 No card slot
MG3500 No card slot
MG2900 No card slot
MG2500 No card slot
MG2400 No card slot
MX series / MB series / E series / P series / iP series / iX series / iB series /
PRO series
Model name Using the card slot via a network
MX series No card slot
MB series No card slot
E series No card slot
P series No card slot
iP series No card slot
iX series No card slot
iB series No card slot
PRO series No card slot
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Printing with Easy Setup
The simple setup procedure for carrying out appropriate printing on this printer is as follows:
1. Check that the printer is turned on
2. Load paper on the printer
3. Select the printer
Select your model from the Printer list in the Print Dialog.
Note
• Click Show Details to switch the Setup window to the detailed display.
4. Select the paper size
For Paper Size, select the paper size to be used.
If necessary, set the number of copies, the pages to be printed, and the orientation.
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5. Select Quality & Media from the pop-up menu
6. Select the media type
For Media Type, select the same paper type loaded in the printer.
7. Select the print quality
For Print Quality, select High, Standard, or Draft according to your purpose.
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Important
• The print quality settings that can be selected may differ depending on a printing profile.
8. Complete the setup
Click Print.
When you execute print, the document will be printed in accordance with the type and size of the media.
Important
• If you check the Do not show again check box when a guide message is displayed before printing
starts, this will stop any more guide messages from being displayed.
• In the Presets section, click Save Current Settings as Preset... to register the specified settings.
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Paper Settings on the Printer Driver
When you use this printer, selecting a media type that matches the print purpose will help you achieve the
best print results.
You can use the following media types on this printer.
Commercially available papers
Media name Media Type in the printer driver
Plain Paper (including recycled paper) Plain Paper
Envelopes Envelope
Other Photo Paper Other Photo Paper
T-Shirt Transfers T-Shirt Transfers
Canon genuine papers (Document Printing)
Media name <Model No.> Media Type in the printer driver
Canon Red Label Superior <WOP111> Plain Paper
Canon Océ Office Colour Paper <SAT213> Plain Paper
Canon genuine papers (Photo Printing)
Media name <Model No.> Media Type in the printer driver
Photo Paper Plus Glossy II <PP-201> Photo Paper Plus Glossy II
Photo Paper Pro Platinum <PT-101> Photo Paper Pro Platinum
Photo Paper Pro Luster <LU-101> Photo Paper Pro Luster
Photo Paper Plus Semi-gloss <SG-201> Photo Paper Plus Semi-gloss
Photo Paper Glossy <GP-501/GP-601> Glossy Photo Paper
Matte Photo Paper <MP-101> Matte Photo Paper
Canon genuine papers (Business Letter Printing)
Media name <Model No.> Media Type in the printer driver
High Resolution Paper <HR-101N> High Resolution Paper
Canon genuine papers (Original Products)
Media name <Model No.> Media Type in the printer driver
Photo Stickers <PS-101> Glossy Photo Paper
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Setting the Number of Copies and Printing Order
Collate pages + Reverse Collate pages + Normal Reverse
The procedure for specifying the number of copies and printing order is as follows:
1. Specify the number of copies to be printed
Specify the number of copies to print from the Copies in the Print Dialog.
2. Select Paper Handling from the pop-up menu
3. Check the Collate pages check box when you are specifying multiple copies in the Copies
box
Check the Collate pages check box to print all the pages of a single copy together.
Uncheck this check box to print all pages with the same page number together.
4. Specify the print order
Check Page Order.
When you select Automatic or Reverse, printing starts from the last page.
When you select Normal, printing starts from the first page.
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5. Complete the setup
Click Print.
When you execute print, the specified number of copies will be printed with the specified printing order.
Important
• When the application software that you used to create the document has the same function, specify the
settings on the printer driver. However, if the print results are not acceptable, specify the function
settings on the application software. When you specify the number of copies and the printing order with
both the application software and this printer driver, the number of copies may be multiplied numbers of
the two settings or the specified printing order may not be enabled.
280
Setting the Stapling Margin
The procedure for setting the margin width and the staple side is as follows:
1. Select Margin from the pop-up menu on the Print Dialog
2. Set the margin width and the staple side
If necessary, set the Margin width, and select a stapling position from the Stapling Side list.
Note
•The printer automatically reduces the print area depending on the staple position margin.
•Depending on the Two-Sided setting in the Layout pop-up menu, the Stapling Side that can be
selected differs.
3. Complete the setup
Click Print.
When you execute print, the data is printed with the specified margin width and staple side.
Important
• When borderless printing is enabled, Margin and Stapling Side appear grayed out and are
unavailable.
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Execute Borderless Printing
The borderless printing function allows you to print data without any margin by enlarging the data so that it
extends slightly off the paper. In standard printing, margins are created around the document area.
However, in borderless printing function, these margins are not created. When you want to print data such
as a photo without providing any margin around it, set borderless printing.
The procedure for performing borderless printing is as follows:
Setting Borderless Printing
1. Select the size of the paper for borderless printing
Select "XXX (borderless)" from the Paper Size in the Print Dialog.
2. Select Borderless Printing from the pop-up menu
3. Adjust the amount of extension from the paper
If necessary, adjust the amount of extension using the Amount of Extension slider.
Moving the slider to the right increases the amount extending off the paper, and moving the slider to
the left decreases the amount.
It is recommended to set the slider at the second position from the right for most cases.
282
Important
•When the Amount of Extension slider is set to the rightmost position, the back side of the
paper may become smudged.
4. Complete the setup
Click Print.
When you execute print, the data is printed without any margins on the paper.
Important
• Borderless printing only supports specific paper sizes. Make sure to select a paper size with the
wording "(borderless)" from the Paper Size.
• When borderless printing is enabled, Envelope, High Resolution Paper, and T-Shirt Transfers
appear grayed out and are unavailable in Media Type list of Quality & Media of the pop-up menu in
the Print dialog.
• Print quality may deteriorate or the sheet may be stained at the top and bottom depending on the
type of paper used.
• When the ratio of the height to the width differs from the image data, a portion of the image may not
be printed depending on the size of the media used.
In this case, crop the image data with an application software according to the paper size.
• When scaled printing or page layout printing is enabled, you cannot perform borderless printing.
Note
• When Plain Paper is selected from the Media Type menu of the Quality & Media, borderless
printing is not recommended.
Expanding the Range of the Document to Print
Setting a large amount of extension allows you to perform borderless printing with no problems. However,
the portion of the document extending off the paper range will not be printed and for this reason, the
subjects around the perimeter of a photo may not be printed.
When you are not satisfied with the result of borderless printing, reduce the amount of extension. The
extension amount decreases as the Amount of Extension slider is moved to the left.
283
Important
• When the amount of extension is decreased, an unexpected margin may be produced on the print,
depending on the size of the paper.
Note
• When the Amount of Extension slider is set to the leftmost position, image data will be printed in the
full size. If you set this when printing the address side of a postcard, the postal code of the sender is
printed in the correct position.
284
Scaling the Printing to Fit the Paper Size
The procedure for printing a document that is automatically enlarged or reduced to fit the page size to be
used is as follows:
1. Check the paper size
Check that the Paper Size in the Print Dialog is the same as the paper size that you set in the
application software.
2. Select Paper Handling from the pop-up menu
3. Set the print paper size
Check the Scale to fit paper size check box. Then from the Destination Paper Size pop-up menu,
select the paper size that is actually loaded in the printer.
4. If necessary, check the Scale down only check box
When you check this check box, the document will be reduced to fit to the paper size when the
document size is larger than the page size. The document will be printed in the original size when the
document size is smaller than the page size.
5. Complete the setup
285
Click Print.
When you execute print, the document will be enlarged or reduced to fit to the page size.
286
Scaled Printing
The procedure for printing a document with pages enlarged or reduced is as follows:
1. Select the printer
In the Page Setup Dialog, select your model name from the Format For list.
2. Set scaled printing
Specify the scaling factor in the Scale box, and click OK.
Note
• Depending on the Scale value that you set, an error message may be displayed.
3. Complete the setup
On the Print Dialog, click Print.
When you execute print, the document will be printed with the specified scale.
Important
• When the application software which you used to create the original has the scaled printing function,
configure the settings on your application software. You do not need to configure the same setting in
the Page Setup dialog.
287
Page Layout Printing
The page layout printing function allows you to print more than one page image on a single sheet of paper.
The procedure for performing page layout printing is as follows:
1. Select Layout from the pop-up menu in the Print Dialog
2. Set the number of original you print on one page
In Pages per Sheet, specify the number of page you print on one page.
3. If necessary, set the following items
Layout Direction
To change the page placement order, select an icon from the list.
Border
To print a page border around each document page, select a type of page border.
Reverse page orientation
Select this check box to change the paper orientation.
Flip horizontally
Select this check box to reverse left and right of the document.
288
4. Complete the setup
Click Print.
When you execute print, the specified number of pages will be arranged on each sheet of paper in the
specified order.
289
For Two-Sided, select either Long-Edge binding or Short-Edge binding.
4. Select Margin from the pop-up menu on the Print Dialog
5. Set the stapling margin
If necessary, set the Margin width, and to change the Stapling Side, select a setting from the list.
Note
• Depending on the Two-Sided setting in the Layout pop-up menu, the Stapling Side that can be
selected differs.
6. Complete the setup
Click Print.
When you execute print, duplex printing will be started.
Important
• When a media type other than Plain Paper is selected from Media Type menu of Quality & Media,
duplex printing cannot be executed.
• When borderless printing is set, duplex printing cannot be executed.
• Duplex printing can be performed only when one of the following paper sizes is selected from Paper
Size.
•US Letter, A4
• After printing the front page, there is an ink drying wait time before starting to print the back page
(Operation stops temporarily). Do not touch the paper during this time. You can change the ink drying
wait time from Custom Settings in the Canon IJ Printer Utility.
Note
• If the back side of the paper becomes smudged during duplex printing, display the pop-up menu of
Canon IJ Printer Utility, select Cleaning from the menu, and then perform Bottom Plate Cleaning.
• When you use duplex printing, the print area becomes slightly smaller than the normal print area.
291
Printing on Postcards
This section describes the procedure for postcard printing.
1. Load postcard on the printer
2. Select paper size in the Print Dialog
Select Postcard or Postcard Double from the Paper Size menu.
Important
•Return postcards can be used only when you print them from the computer.
•When printing a return postcard, always set the paper size to Postcard Double from your
application software or the printer driver.
•Do not fold the return postcard. If a crease is formed, the printer will not be able to feed the
postcard properly, and this condition will cause line shifts or a paper jam.
•With return postcards, borderless printing cannot be used.
3. Select Quality & Media from the pop-up menu
4. Select the media type
For Media Type, select the same paper type loaded in the printer.
Important
• This printer cannot print on postcards that have photos or stickers attached.
• When printing on each side of a postcard separately, you will get cleaner printing if you print the
message side first and then print the address side.
5. Complete the setup
Click Print.
When you execute printing, the data will be printed onto the postcard.
Important
• If you check the Do not show again check box when a guide message is displayed before printing
starts, this will stop any more guide messages from being displayed.
293
Setting Paper Dimensions (Custom Size)
You can specify the height and width of paper when its size cannot be selected from the Paper Size menu.
Such a paper size is called "custom size."
The procedure for specifying a custom size is as follows:
1. Creating a new custom paper size
In the Print Dialog, select Manage Custom Sizes... from Paper Size.
In the Custom Paper Sizes dialog, click +.
Untitled will be added to the list.
2. Setting details about the custom paper size
Double-click Untitled, enter the name of the paper size you want to register, and specify the Width and
Height of the paper for Paper Size.
Select User Defined or your model for Non-Printable Area, and enter the margins.
3. Registering the custom paper size
Click OK.
The custom size is registered.
Important
• If the application software that created the document has a function for specifying height and width
values, use the application software to set the values. If the application software does not have such a
function or if the document does not print correctly, perform the above procedure from the printer driver
to set the values.
Note
• To duplicate the registered paper size, select the paper size that you want to duplicate from the
Custom Paper Sizes list, and click Duplicate.
• To delete a registered paper size, select the paper size that you want to delete from the Custom Paper
Sizes list, and click -.
294
Changing the Print Quality and Correcting Image Data
Setting the Print Quality Level (Custom)
Printing a Color Document in Monochrome
Specifying Color Correction
Optimal Photo Printing of Image Data
Adjusting Colors with the Printer Driver
Printing with ICC Profiles (Specifying an ICC Profile from the Application
Software)
Printing with ICC Profiles (Specifying an ICC Profile from the Printer Driver)
Adjusting Color Balance
Adjusting Brightness
Adjusting Intensity
Adjusting Contrast
295
Setting the Print Quality Level (Custom)
The print quality level can be set in the Custom.
The procedure for setting the print quality level is as follows:
1. Select Quality & Media from the pop-up menu on the Print Dialog
2. Select the print quality
Select Custom for Print Quality.
3. Setting the print quality level
Move the Quality slider to select the print quality level.
4. Complete the setup
Click Print.
When you execute print, the image data is printed with the selected print quality level.
Important
• Certain print quality levels cannot be selected depending on the settings of Media Type.
Related Topics
Specifying Color Correction
Adjusting Color Balance
Adjusting Brightness
Adjusting Intensity
Adjusting Contrast
296
Printing a Color Document in Monochrome
The procedure for printing a color document in monochrome is as follows:
1. Select Quality & Media from the pop-up menu on the Print Dialog
2. Set grayscale printing
Check the Grayscale Printing check box.
3. Complete the setup
Click Print.
When you execute print, the document is converted to grayscale data. It allows you to print the color
document in monochrome.
Note
• During Grayscale Printing, inks other than black ink may be used as well.
297
Specifying Color Correction
You can specify the color correction method suited to the type of document to be printed.
Normally, the printer driver adjusts the colors by using Canon Digital Photo Color so that data is printed with
color tints that most people prefer.
When you want to print by using the color space (sRGB) of the image data effectively or by specifying a
printing ICC profile from your application software, select ColorSync. When you want to print by having the
printer driver correct the colors, select Canon Color Matching.
The procedure for specifying color correction is as follows:
1. Select Color Matching from the pop-up menu of the Print Dialog
2. Select color correction
Select the item below that matches your purpose.
ColorSync
Perform color correction using ColorSync.
Canon Color Matching
With Canon Digital Photo Color, you can print with color tints that most people prefer.
3. Complete the setup
Click Print.
When you execute print, the document data is printed with the specified color correction.
Important
• Depending on the application software, when a printing ICC profile is specified from that application
software, Canon Color Matching cannot be selected because ColorSync is selected automatically.
• The Quality & Media setting is necessary even when ColorSync or Canon Color Matching is
selected.
Related Topics
Optimal Photo Printing of Image Data
Adjusting Colors with the Printer Driver
Printing with ICC Profiles (Specifying an ICC Profile from the Application Software)
298
Optimal Photo Printing of Image Data
When people print images taken with digital cameras, they sometimes feel that the printed color tones differ
from those of actual image or those displayed on the monitor.
To get the print results as close as possible to the desired color tones, you must select a printing method
that is best suited to the application software used or to your purpose.
Color Management
Devices such as digital cameras, scanners, monitors, and printers handle color differently. Color
management (color matching) is a method that manages device-dependent "colors" as a common color
space.
For Mac OS, a color management system called "ColorSync" is built into the operating system.
sRGB is one of the common color spaces that is frequently used.
ICC profiles convert device-dependent "colors" into a common color space. By using an ICC profile and
carrying out color management, you can draw out the color space of the image data within the color
reproduction area that the printer can express.
Selecting a Printing Method Suited to the Image Data
The recommended printing method depends on the color space (sRGB) of the image data or the
application software to be used.
There are two typical printing methods.
Check the color space (sRGB) of the image data and the application software to be used, and then select
the printing method suited to your purpose.
Adjusting Colors with the Printer Driver
Describes the procedure for printing by using the color correction function of the printer driver.
• To print using Canon Digital Photo Color
The printer prints data with color tints that most people prefer, reproducing colors of the original
image data and producing three-dimensional effects and high, sharp contrasts.
• To print by directly applying editing and touch-up results of an application software
When printing the data, the printer brings out subtle color difference between dark and light
areas, while leaving the darkest and lightest areas intact.
When printing the data, the printer applies fine adjustment results, such as brightness
adjustments made with an application software.
Printing with ICC Profiles (Specifying an ICC Profile from the Application Software)
Describes the procedure for printing by using the color space of sRGB effectively.
You can print with a common color space by setting up the application software and the printer driver
so that the color management matches the input ICC profile of the image data.
The method for setting up the printer driver differs depending on the application software to be used.
300
Adjusting Colors with the Printer Driver
You can specify the color correction function of the printer driver to print with color tints that most people
prefer through the use of Canon Digital Photo Color.
When printing from an application software that can identify ICC profiles and allows you to specify them, use
a printing ICC profile in the application software, and select settings for color management.
The procedure for adjusting colors with the printer driver is as follows:
1. Select Color Matching from the pop-up menu of the Print Dialog
2. Select color correction
Select Canon Color Matching.
3. Set the other items
From the pop-up menu, select Color Options. If necessary, adjust the color balance (Cyan, Magenta,
Yellow) and adjust Brightness, Intensity, and Contrast settings.
4. Complete the setup
Click Print.
When you execute print, the printer driver adjusts the colors when printing the data.
Related Topics
Setting the Print Quality Level (Custom)
Specifying Color Correction
Adjusting Color Balance
Adjusting Brightness
Adjusting Intensity
Adjusting Contrast
301
Printing with ICC Profiles (Specifying an ICC Profile from the
Application Software)
When you print from Adobe Photoshop, Canon Digital Photo Professional, or any application software that
can identify input ICC profiles and allows you to specify such profiles, printer uses the color management
system (ColorSync) built-into Mac OS when printing. The printer prints the editing and touch-up results of
the application software and effectively uses the color space of the input ICC profile specified in the image
data.
To use this printing method, use your application software to select color management items and specify an
input ICC profile and a printing ICC profile in the image data.
Even if you print using a printing ICC profile that you created yourself from your application software, be
sure to select color management items from your application software.
For instructions, refer to the manual of the application software you are using.
1. Select Color Matching from the pop-up menu of the Print Dialog
2. Select color correction
Select ColorSync.
You can leave Profile set to Automatic.
Important
•Depending on the application software you use, you may not be able to select setting items other
than ColorSync.
•If you choose a Profile setting other than Automatic, the printer will not be able to print with the
correct colors.
3. Complete the setup
Click Print.
When you execute print, the printer uses the color space of the image data.
Related Topics
Setting the Print Quality Level (Custom)
Specifying Color Correction
Adjusting Color Balance
302
Printing with ICC Profiles (Specifying an ICC Profile from the
Printer Driver)
Print from an application software that cannot identify or specify input ICC profiles by using the color space
of the input ICC profile (sRGB) found in the data.
1. Select Color Matching from the pop-up menu of the Print Dialog
2. Select color correction
Select ColorSync.
You can leave Profile set to Automatic.
Important
• If you choose a Profile setting other than Automatic, the printer will not be able to print with the
correct colors.
3. Complete the setup
Click Print.
When you execute print, the printer uses the color space of the image data.
Important
• You cannot specify an input ICC profile from the printer driver.
Related Topics
Setting the Print Quality Level (Custom)
Specifying Color Correction
Adjusting Color Balance
Adjusting Brightness
Adjusting Intensity
Adjusting Contrast
304
Adjusting Color Balance
You can adjust the color tints when printing.
Since this function adjusts color balance of the output by changing the ink ratios of each color, it changes
the total color balance of the document. Use the application software when you want to change the color
balance significantly. Use the printer driver only when you want to adjust the color balance slightly.
The following sample shows the case when color balance is used to intensify cyan and to diminish yellow so
that the overall colors are more uniform.
No adjustment Adjust color balance
The procedure for adjusting color balance is as follows:
1. Select Color Options from the pop-up menu of the Print Dialog
2. Adjust color balance
There are individual sliders for Cyan, Magenta, and Yellow. Each color becomes stronger when the
corresponding slider is moved to the right, and becomes weaker when the corresponding slider is moved
to the left. For example, when cyan becomes weaker, the color red becomes stronger.
You can also directly enter a value linked to the slider. Enter a value in the range from -50 to 50. The
current settings are displayed in the settings preview on the left side of the printer driver.
3. Complete the setup
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Click Print.
When you execute print, the document is printed with the adjusted color balance.
Important
• When the Grayscale Printing check box is checked for Quality & Media, the color balance (Cyan,
Magenta, Yellow) appear grayed out and are unavailable.
• If you select ColorSync for Color Matching, then the color balance (Cyan, Magenta, Yellow) appear
grayed out and are unavailable.
Related Topics
Setting the Print Quality Level (Custom)
Specifying Color Correction
Adjusting Brightness
Adjusting Intensity
Adjusting Contrast
306
Adjusting Brightness
You can change the brightness of the overall image data during printing.
This function does not change pure white or pure black but it changes the brightness of the intermediate
colors.
The following sample shows the print result when the brightness setting is changed.
Light is selected Normal is selected Dark is selected
The procedure for adjusting brightness is as follows:
1. Select Color Options from the pop-up menu of the Print Dialog
2. Specify the brightness
Select Light, Normal, or Dark for Brightness. The current settings are displayed in the settings preview
on the left side of the printer driver.
3. Complete the setup
Click Print.
When you execute print, the data is printed at the specified brightness.
Important
• If you select ColorSync for Color Matching, then the Brightness appears grayed out and is
unavailable.
307
Adjusting Intensity
You can dilute (brighten) or intensify (darken) the colors of the overall image data during printing.
The following sample shows the case when the intensity is increased so that all colors become more intense
when the image data is printed.
No adjustment Higher intensity
The procedure for adjusting intensity is as follows:
1. Select Color Options from the pop-up menu of the Print Dialog
2. Adjust intensity
Moving the Intensity slider to the right intensifies (darkens) the colors, and moving the slider to the left
dilutes (brightens) the colors.
You can also directly enter a value linked to the slider. Enter a value in the range from -50 to 50. The
current settings are displayed in the settings preview on the left side of the printer driver.
3. Complete the setup
Click Print.
When you execute print, the image data is printed with the adjusted intensity.
Important
• If you select ColorSync for Color Matching, then the Intensity appears grayed out and is unavailable.
309
Adjusting Contrast
You can adjust the image contrast during printing.
To make the differences between the light and dark portions of images greater and more distinct, increase
the contrast. On the other hand, to make the differences between the light and dark portions of images
smaller and less distinct, reduce the contrast.
No adjustment Adjust the contrast
The procedure for adjusting contrast is as follows:
1. Select Color Options from the pop-up menu of the Print Dialog
2. Adjust the contrast
Moving the Contrast slider to the right increases the contrast, and moving the slider to the left decreases
the contrast.
You can also directly enter a value linked to the slider. Enter a value in the range from -50 to 50. The
current settings are displayed in the settings preview on the left side of the printer driver.
3. Complete the setup
Click Print.
When you execute print, the image is printed with the adjusted contrast.
Important
• If you select ColorSync for Color Matching, then the Contrast appears grayed out and is unavailable.
311
Overview of the Printer Driver
Canon IJ Printer Driver
How to Open the Printer Driver Setup Window
Page Setup Dialog
Print Dialog
Quality & Media
Color Options
Borderless Printing
Margin
Canon IJ Printer Utility
Opening the Canon IJ Printer Utility
Maintenance of this Printer
Display the Printing Status Screen
Deleting the Undesired Print Job
Instructions for Use (Printer Driver)
313
Canon IJ Printer Driver
The Canon IJ printer driver (called printer driver below) is a software that is installed on your computer for
printing data with this printer.
The printer driver converts the print data created by your application software into data that your printer can
understand, and sends the converted data to the printer.
Because different models support different print data formats, you need a printer driver for the specific
model you are using.
Using Help of the Printer Driver
You can display Help function from the Print Dialog.
Select a setup item from the pop-up menu in the Print dialog. Then click at the bottom left of the
screen to display an explanation of the item.
Help for the printer driver is displayed when the following pop-up menu item is selected:
•Quality & Media
•Color Options
•Borderless Printing
•Margin
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How to Open the Printer Driver Setup Window
You can display the printer driver setup window from the application software you are using.
Opening the Page Setup Dialog
Use this procedure to set the page (paper) settings before printing.
1. Select Page Setup... from the File menu of the application software
The Page Setup Dialog opens.
Opening the Print Dialog
Use this procedure to set the print settings before printing.
1. Select Print... from the File menu of the application software
The Print Dialog opens.
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Page Setup Dialog
In the Page Setup dialog, you configure the basic print settings such as the size of paper loaded in the
printer or the scaling ratio.
To open the Page Setup dialog, you typically select Page Setup... from the File menu of your application
software.
Settings
Click the pop-up menu, and then select the following items:
Page Attributes
Set the paper size or scaled printing.
Save as Default
You can save the attributes of the displayed page as the default settings.
Format For
Select the model to be used for printing.
Paper Size
Select the size of the paper to be used for printing.
To set a non-standard size, select Manage Custom Sizes....
Orientation
Select the print orientation.
Scale
Set the scaling percentage.
You can expand or reduce the size of the document when printing.
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Print Dialog
In the Print dialog, you can set paper type and print quality to start printing.
To open the Print dialog, you typically select Print... from the File menu of your application software.
Printer
Select the model to be used for printing.
When you click Add Printer..., a dialog for specifying the printer opens.
Presets
You can save or delete the settings of the Print dialog.
Note
• You can select Show Presets... to check the print settings that are set in the Print dialog.
Copies
You can set the number of copies to be printed.
Note
• You can set collated printing by choosing Paper Handling from the pop-up menu.
Two-Sided
You can set duplex printing.
Pages
You can set the range of pages to be printed.
Paper Size
Select the size of the paper to be used for printing.
To set a non-standard size, select Manage Custom Sizes....
Orientation
Select the print orientation.
Pop-up Menu
You can switch between pages in the Print dialog by the pop-up menu. The first menu to appear differs
depending on the application software that opened the Print dialog.
You can choose one of the following items from the pop-up menu.
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Layout
You can set page layout printing.
Use Reverse page orientation to change the paper orientation, and use Flip horizontally to print
a mirror image of the document. You can also set duplex printing.
Color Matching
You can select the color correction method.
Paper Handling
You can set the pages to be printed on paper and the print order.
Cover Page
You can output cover pages both before and after a document.
Quality & Media
You can set basic print settings that match the printer.
Color Options
You can adjust the print colors as you desire.
Borderless Printing
You can adjust the amount of document that extends off the paper when performing borderless
printing.
Margin
You can set the stapling side and the stapling margin.
Supply Levels
A rough indication of the remaining ink level is displayed.
PDF
You can save a document in PDF (Portable Document Format) format.
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Quality & Media
This dialog allows you to create a basic print setup in accordance with the paper type. Unless special
printing is required, normal printing can be performed just by setting the items in this dialog.
Media Type
Select the type of media to be used.
You must select the type of media actually loaded in the printer. This selection enables the printer to
carry out printing properly for the material of the media used.
Note
• When printing on a double postcard, select Postcard Double for Paper Size, and then print again.
• If you print on paper other than hagaki, load the paper according to usage instructions, and then click
OK.
Paper Source
Shows the source from which paper is supplied.
Print Quality
Select the one that is closest to the original document type and the purpose.
When one of the radio buttons is selected, the appropriate quality will be set automatically.
High
Gives priority to print quality over printing speed.
Standard
Prints with average speed and quality.
Draft
This setting is appropriate for test printing.
Custom
Select this radio button to specify a quality.
Quality
When you select Custom in Print Quality, you can use the slider bar to adjust the print quality
level.
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Grayscale Printing
Set grayscale printing. Grayscale printing refers to the function of converting your document to
grayscale data in the printer to print it in monochrome.
When you check the check box, both monochrome and color documents will be printed in monochrome.
When printing a color document, be sure to uncheck the check box.
Related Topics
Setting the Print Quality Level (Custom)
Printing a Color Document in Monochrome
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Color Options
This dialog allows you to adjust the print color as you like. If the color of the printed image is not as
expected, adjust the properties in the dialog and retry printing.
The adjustments made here do not affect the colors of the original print data unlike application software
dedicated to image processing. Use this dialog just to make fine adjustments.
Preview
Shows the effect of color adjustment.
As you adjust each item, the effects are reflected in the color and brightness.
Sample Type
Select an image that you want to display as a sample.
If necessary, select one from Standard, Landscape, or Graphics, whichever is most similar to the print
results.
View Color Pattern
Displays a pattern for checking color changes produced by color adjustment.
When you want to display the sample image with a color pattern, check this check box.
When you want to display the sample image with one that you selected with Sample Type, uncheck
this check box.
Note
• When the Grayscale Printing check box is checked in the Quality & Media, the graphic is
displayed in monochrome.
Color balance (Cyan, Magenta, Yellow)
If necessary, adjust the strength of each color. To strengthen a color, drag the slider to the right. To
weaken a color, drag the slider to the left.
You can also directly enter a value linked to the slider. Enter a value in the range from -50 to 50.
Adjusting the color balance will result in variations in the balance among the volumes of the individual
color inks and hence in the hues of the document as a whole.
Use the printer driver only when adjusting the color balance slightly. To change the color balance
significantly, use the application software.
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Brightness
Select the brightness of printed images.
You cannot change the levels of pure white and black. You can change the contrast of the colors
between white and black.
Select from Light, Normal, or Dark, if necessary.
Intensity
Select this method to adjust the overall density of your print.
To increase the overall intensity, drag the slider to the right. To decrease the overall intensity, drag the
slider to the left.
You can also directly enter a value linked to the slider. Enter a value in the range from -50 to 50.
Contrast
The Contrast function changes the differences between light and dark in images during printing.
To make the differences between the light and dark portions of images greater and more distinct,
increase the contrast. On the other hand, to make the differences between the light and dark portions of
images smaller and less distinct, reduce the contrast.
You can also directly enter a value linked to the slider. Enter a value in the range from -50 to 50.
Important
• When the Grayscale Printing check box is checked for Quality & Media, the color balance (Cyan,
Magenta, Yellow) appear grayed out and are unavailable.
• If you select ColorSync for Color Matching, then the color balance (Cyan, Magenta, Yellow),
Brightness, Intensity, and Contrast appear grayed out and are unavailable.
Related Topics
Specifying Color Correction
Adjusting Color Balance
Adjusting Brightness
Adjusting Intensity
Adjusting Contrast
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Borderless Printing
This dialog allows you to adjust the amount of the document that extends off the paper when borderless
printing is performed.
Amount of Extension
Use the Amount of Extension slider to adjust the amount of the document that extends off the paper.
Moving the slider to the right makes the amount larger and moving the slider to the left makes the
amount smaller.
Related Topic
Execute Borderless Printing
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Margin
This dialog allows you to set the stapling side and amount of margin for stapling multiple sheets of paper.
Margin
Specify the amount of margin space for stapling the paper. Enter a value between 0 inch (0 mm) to 1.2
inches (30 mm).
Stapling Side
Specify the stapling side.
Long-side stapling (Left) / Long-side stapling (Right)
Select this option to staple the long side of the paper.
Choose left or right.
Short-side stapling (Top) / Short-side stapling (Bottom)
Select this option to staple the short side of the paper.
Choose top or bottom.
Related Topics
Setting the Stapling Margin
Duplex Printing
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Canon IJ Printer Utility
The Canon IJ Printer Utility allows you to perform printer maintenance or change the settings of the printer.
What You Can Do with the Canon IJ Printer Utility
You can switch between pages in Canon IJ Printer Utility by the pop-up menu. You can choose one of the
following items from the pop-up menu.
Cleaning
Clean the printer to prevent print smudges and clear up clogged print head nozzle.
Cleaning the Print Heads
Cleaning Inside the Printer
Cleaning the Paper Feed Rollers
Test Print
Execute a test print to check the condition of the print head nozzle and to adjust the print head
position.
Aligning the Print Head Position
Printing a Nozzle Check Pattern
Power Settings
Operate the power of this printer from the printer driver.
Ink Level Information
Check the remaining ink levels.
Ink Cartridge Settings
Selects the FINE cartridge you use for printing.
Quiet Settings
You can reduce the operating noise of the printer.
Custom Settings
Change the settings of this printer.
Note
• To operate the Canon IJ Printer Utility, you must first turn on the printer.
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• Depending on the items selected, the computer communicates with the printer to obtain information.
If the computer is unable to communicate with the printer, an error message may be displayed.
If this happens, click Cancel to display the most recent settings specified on your computer.
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Opening the Canon IJ Printer Utility
To open the Canon IJ Printer Utility, follow the steps below.
1. Open System Preferences, and select Printers & Scanners (Print & Scan)
2. Start the Canon IJ Printer Utility
Select your model from the printer list, and click Options & Supplies....
Click Open Printer Utility in Utility tab.
Canon IJ Printer Utility is launched.
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Maintenance of this Printer
Cleaning the Print Heads
Cleaning Inside the Printer
Cleaning the Paper Feed Rollers
Printing a Nozzle Check Pattern
Aligning the Print Head Position
Checking the Ink Status from Your Computer
Setting the Ink Cartridge to be Used
Managing the Printer Power
Reducing the Printer Noise
Changing the Printer Operation Mode
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Display the Printing Status Screen
Check the print progress according to the following procedure:
1. Launch the printing status screen
• If the print data has been sent to the printer
The printing status screen opens automatically. To display the printing status screen, click the
(the printer icon) displayed on the Dock.
• If the print data has not been sent to the printer
Open System Preferences, and select Printers & Scanners (Print & Scan).
To display the printing status screen, select the name of your printer model from the printer list,
and then click Open Print Queue....
2. Checking the printing status
You can check the name of the file being printed or ready for being printed.
• If you are using OS X Yosemite v10.10, OS X Mavericks v10.9, or OS X Mountain Lion v10.8
Deletes the specified print job.
Stops printing the specified document.
Resumes printing the specified document.
Stops printing all documents.
Displayed only when printing of all documents is being stopped, and resumes printing all documents.
•If you are using OS X Lion v10.7
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Deletes the specified print job.
Stops printing the specified document.
Resumes printing the specified document.
Displays the print job information.
Stops printing all documents.
Displayed only when printing of all documents is being stopped, and resumes printing all documents.
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Deleting the Undesired Print Job
If the printer does not start printing, canceled or failed print job data may be remaining.
Delete unnecessary print jobs from the print status check screen.
1. Open System Preferences, and select Printers & Scanners (Print & Scan)
2. Select your model, and then click Open Print Queue...
The print status check screen appears.
3. Select the unnecessary print job and click ( Delete)
The selected print jobs will be deleted.
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Instructions for Use (Printer Driver)
This printer driver is subject to the following restrictions. Keep the following points in mind when using the
printer driver.
Restrictions on the Printer Driver
• When you set up the Page Setup dialog, be sure to begin by selecting the model you are using from
the Format For list. If you select another printer, printing may not be performed properly.
• If the Canon IJ Printer Utility does not display the remaining ink level in the Ink Level Information,
check whether the FINE cartridge is properly installed.
• When the Canon IJ Printer Utility displays the Ink Level Information, close the paper output cover of
the printer.
• The following functions cannot be used in Mac OS, though they can be used in Windows computers.
◦ Duplex Printing (manual)
◦ Booklet Printing
◦ Tiling/Poster Printing
• Depending on the application software that you are using, a preview may not be displayed on the left
side of the Print dialog.
• Do not start up the Canon IJ Network Tool while printing.
• Do not print when the Canon IJ Network Tool is running.
• If you connect this printer and AirPort with a USB cable and print, you must install the latest AirPort
firmware.
• If you are using OS X Mavericks v10.9, close the print status check window when you perform printer
maintenance from the Canon IJ Printer Utility.
Notes on Adding a Printer
• If you will be installing the Canon printer driver on Mac OS and using the printer through a network
connection, you can select Bonjour or Canon IJ Network in the Add (Add Printer) dialog.
Canon recommends you to use Canon IJ Network for printing.
If Bonjour is selected, remaining ink level messages may differ from those indicated by Canon IJ
Network.
• If you install a Canon printer driver to OS X Yosemite v10.10 or OS X Mavericks v10.9 and use a USB
connection, the Add (Add Printer) dialog may display several selections for Use.
We recommend that you use Canon XXX series (XXX is the model) so that you can specify detailed
print settings.
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Obtaining the Latest Printer Driver
By updating the printer driver to the latest version of the printer driver, unresolved problems may be solved.
You can access our website and download the latest printer driver for your model.
Important
• You can download the printer driver for free, but any Internet access charges incurred are your
responsibility.
Related Topics
Before Installing the Printer Driver
Installing the Printer Driver
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Delete the Unnecessary Canon IJ Printer from the Printer List
A Canon IJ Printer that you no longer use can be deleted from the printer list.
Before deleting the Canon IJ Printer, disconnect the cable that connects the printer to the computer.
The procedure to delete the unnecessary Canon IJ Printer from the printer list is as follows:
You cannot delete the Canon IJ Printer unless you are logged in as a user with the administrative right. For
information about an administrative user, refer to the user's manual for the Mac OS.
1. Open System Preferences, and select Printers & Scanners (Print & Scan)
2. Delete the Canon IJ Printer from the printer list
From the printer list, select the Canon IJ Printer to be deleted, and then click -.
Click Delete Printer when the confirmation message appears.
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Before Installing the Printer Driver
This section describes the items that you should check before installing the printer driver. You should also
refer to this section if the printer driver cannot be installed.
Checking the Personal Computer Settings
• Terminate all running applications.
• Log on as a user who has the administrator account. The installer will prompt you to enter the name
and password of the administrative user. When multiple users are using Mac OS, log on with the
account of the administrator who registered first.
Important
• When you upgrade Mac OS, all printer drivers that were installed will be deleted.
If you plan to continue using this printer, re-install the latest printer driver.
Related Topics
Obtaining the Latest Printer Driver
Installing the Printer Driver
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Installing the Printer Driver
You can access our web site through the Internet and download the latest printer driver for your model.
The procedure for installing the downloaded printer driver is as follows:
1. Mount the disk
Double-click the disk image file you have downloaded.
The file is unpacked, and then the disk is mounted.
2. Start the installer
Double-click "PrinterDriver_XXX_YYY.pkg" (where "XXX" is your model name, and "YYY" is version)
contained in the disk.
3. Start the installation
Install the printer driver according to the messages on the screen.
When the Software License Agreement is displayed, check the contents, and click Continue. If you do
not agree to the terms of the Software License Agreement, you cannot install this software.
4. Selecting the install destination
If necessary, select where you want to install the printer driver, and then click Continue.
5. Executing the installation
Click Install.
When the authentication screen is displayed, enter the name and password of the administrator, and
then click Install Software.
6. Complete the installation
When the completion message appears, click Close.
The printer driver is installed successfully.
Important
• If the Installer does not operate properly, select Quit Installer from the Installer menu of the Finder to
quit the Installer. Then start the Installer again.
• You can download the printer driver for free, but you are responsible for paying any connection fees to
the Internet.
Related Topics
Obtaining the Latest Printer Driver
Delete the Unnecessary Canon IJ Printer from the Printer List
Before Installing the Printer Driver
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My Image Garden Guide
You can learn about the operations and screens of My
Image Garden.
For Windows:
Latest Version
My Image Garden V3.2.x
It is recommended that you use the latest version of the application.
Access the Canon website and download the latest application.
How to Check the Version
Earlier Versions
Select the version of your My Image Garden.
V3.1.x/V3.0.x
V2.1.x
V2.0.x
V1.1.x
For Mac OS:
Latest Version
My Image Garden V3.2.x
It is recommended that you use the latest version of the application.
Access the Canon website and download the latest application.
How to Check the Version
Earlier Versions
Select the version of your My Image Garden.
V3.1.x/V3.0.x
V2.1.x
V2.0.x
V1.1.x
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Using PIXMA/MAXIFY Cloud Link
By using PIXMA/MAXIFY Cloud Link, you can connect your printer to a cloud service, such as CANON
iMAGE GATEWAY, Evernote, or Twitter, and use the following functions without using a computer:
• Print images from a photo-sharing service
• Print documents from a data management service
• Save scanned images to a data management service.
• Use Twitter to report the printer status, such as no paper or low ink levels.
In addition, you can use various functions by adding and registering apps that are linked with various cloud
services.
Using PIXMA/MAXIFY Cloud Link from Your Printer
Using PIXMA/MAXIFY Cloud Link from Your Smartphone, Tablet, or Computer
Important
• In certain countries, PIXMA/MAXIFY Cloud Link may not be available or the available apps may be
different.
• Some apps require that you have an account before you use those apps. For such apps, please set up
an account beforehand.
• To find out which models support PIXMA/MAXIFY Cloud Link check the Canon homepage.
• The screen display may change without prior notice.
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Printing with Google Cloud Print
The machine is compatible with Google Cloud Print™ (Google Cloud Print is a service provided by Google
Inc.).
By using Google Cloud Print, you can print from anywhere with applications or services supporting Google
Cloud Print.
Sending Print Data and Printing via Internet
Once you register the machine to Google Cloud Print, you can print from applications or services supporting
Google Cloud Print without internet connection.
Sending Print Data and Printing without Going through Internet
Important
• This function may not be available depending on the country or region you live in.
• To use Google Cloud Print, you need to get Google account and register the machine with Google
Cloud Print in advance.
Additionally, LAN connection with the machine and internet connection are required to register the
machine to Google Cloud Print. Internet connection fees apply.
1. Getting Google Account
2. Registering Machine with Google Cloud Print
3. Printing from Computer or Smartphone with Google Cloud Print
Important
• When the machine owner changes, delete its registration from Google Cloud Print.
Deleting Machine from Google Cloud Print
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LAN connection with the machine and internet connection are required to delete the machine from
Google Cloud Print. Internet connection fees apply.
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Getting Google Account
To print with Google Cloud Print, you need to get Google account and register the machine with Google
Cloud Print in advance.
Note
• If you already have Google account, register the machine to Google Cloud Print.
Registering Machine with Google Cloud Print
Access to Google Cloud Print with the web browser on the computer or the mobile device and register the
required information.
* The screen above may change without prior notice.
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Registering Machine with Google Cloud Print
The machine can be registered to Google Cloud Print with the following two methods.
Registration Using Google Chrome
Registration Using Other Web Browser
Important
• If you have not gotten Google account, get it.
Getting Google Account
• When the machine owner changes, delete its registration from Google Cloud Print.
Deleting Machine from Google Cloud Print
• LAN connection with the machine and internet connection are required to register the machine to
Google Cloud Print and to delete it. Internet connection fees apply.
Registration Using Google Chrome
1. Start Google Chrome browser on your computer.
2. Select Sign in to Chrome... from (Chrome menu).
3. Log in to your Google account.
4. Select Settings from (Chrome menu).
5. Select Show advanced settings... to display information.
6. Select Manage for Google Cloud Print.
7. When Canon MG3600 series and Add printers button are displayed, select Add
printers.
8. When confirmation message for registering machine appears, select OK.
9. When machine's Wi-Fi lamp flashes 3 times, press Wi-Fi button.
Printer registration is complete.
Registration Using Other Web Browser
1. Make sure machine is turned on.
2. Display printer status on web browser.
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3. Select Web service connection setup -> Google Cloud Print setup -> Register with
Google Cloud Print.
Note
• If you have already registered the machine with Google Cloud Print, the confirmation message
to re-register the machine is displayed.
4. When confirmation screen to register machine is displayed, select Yes.
5. Select display language in print setup for Google Cloud Print.
6. Perform authentication process.
7. When registration completion message appears, select OK.
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Printing from Computer or Smartphone with Google Cloud Print
When you send print data with Google Cloud Print, the machine receives the print data and prints it
automatically.
When printing from a smartphone, tablet, computer, or other external device by using Google Cloud Print,
load paper into the machine in advance.
You can print with Google Cloud Print with the following two methods.
• Printing via internet
LAN connection with the machine and internet connection are required.
Sending Print Data via Internet
• Printing without going through internet
Local network connection with the machine or enabling machine's access point mode is required.
Enabling Bonjour on the machine is required.
Sending Print Data without Going through Internet
Note
• Depending on the communication status, it may take a while to print the print data or the machine may
not receive the print data.
• While printing with Google Cloud Print, the printing may be canceled depending on the machine's
status, such as when the machine is being operated or an error has occurred. To resume printing,
check the machine's status and print with Google Cloud Print again.
• For print settings:
• If you select the media type other than plain paper or if you select the paper size other than A4 or
Letter size, the print data is printed in single-sided even when you select the duplex print setting.
• If you select plain paper as media type or if you select B5/A5-size as paper size, the print data is
printed with border even when you select the borderless print setting.
• The print results may differ from the print image depending on the print data.
• Depending on the device sending the print data, you may not select the print settings when sending
the print data with Google Cloud Print.
Sending Print Data via Internet
This section describes the operation to send print data from Google Chrome browser on the computer.
The operation differs depending on the device, applications, or services.
Important
•LAN connection with the machine and internet connection are required to sending print data via
internet. Internet connection fees apply.
1. Make sure machine is turned on.
Note
•If the machine's Auto Power On function is enabled, the machine is turned on automatically
when it receives the print data.
2. Start Google Chrome browser on your computer.
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3. Select Sign in to Chrome... from (Chrome menu).
4. Log in to your Google account.
5. Select Print... from (Chrome menu).
6. Select Change... next Destination.
7. Select Canon MG3600 series in Google Cloud Print.
8. Select Print.
When the preparation for printing with Google Cloud Print is complete, the machine receives the print
data and prints it automatically.
Sending Print Data without Going through Internet
This section describes the operation to send print data from Google Chrome browser on the computer.
The operation differs depending on the device, applications, or services.
Important
• Local network connection with the machine or enabling machine's access point mode is required.
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• Enabling Bonjour on the machine is required.
1. Make sure machine is turned on.
Note
• If the machine's Auto Power On function is enabled, the machine is turned on automatically
when it receives the print data.
2. Start Google Chrome browser on your computer.
3. Select Sign in to Chrome... from (Chrome menu).
4. Log in to your Google account.
5. Select Print... from (Chrome menu).
6. Select Change... next Destination.
7. Select Canon MG3600 series in Local Destinations.
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8. Select Print.
When the preparation for printing with Google Cloud Print is complete, the machine receives the print
data and prints it automatically.
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Deleting Machine from Google Cloud Print
If the machine's owner changes or if you want to re-register the machine, delete it from Google Cloud Print
by following the steps below.
The machine can be deleted from Google Cloud Print with the following two methods.
Deletion Using Google Chrome
Deletion Using Other Web Browser
Important
• LAN connection with the machine and internet connection are required to delete the machine from
Google Cloud Print. Internet connection fees apply.
Deletion Using Google Chrome
1. Start Google Chrome browser on your computer.
2. Select Sign in to Chrome... from (Chrome menu).
3. Log in to your Google account.
4. Select Settings from (Chrome menu).
5. Select Show advanced settings... to display information.
6. Select Manage for Google Cloud Print.
7. Select Manage next Canon MG3600 series on device list.
8. Select Delete.
9. When confirmation message for deleting machine appears, select OK.
Deletion Using Other Web Browser
1. Make sure machine is turned on.
2. Display printer status on web browser.
3. Select Web service connection setup -> Google Cloud Print setup -> Delete from
Google Cloud Print.
4. When confirmation screen to delete machine is displayed, select Yes.
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Printing from an AirPrint-enabled Printer with Mac
Using AirPrint to print from your iPhone, iPad, iPod touch, or Mac.
AirPrint enables you to print photos, email, Web pages and documents from iPhone, iPad, iPod touch, and
Mac without the need to install drivers, or download apps or software.
Note
• If you want to print using AirPrint from iOS device, see below.
Printing from an AirPrint-enabled Printer with iOS Device
Checking Your Environment
First, check your environment.
•AirPrint Operation Environment
◦ iPhone, iPad, and iPod touch running the latest version of iOS
◦ Mac running the latest version of Mac OS
•Connection method
The iOS device or Mac and the machine must be connected to the same network over a LAN or
connected directly without wireless router.
Adding Machine as AirPrint Printer to Your Mac
1. Open System Preferences, and select Printers & Scanners (Print & Scan) on your
Mac.
2. Select + to display the printer list.
3. Select the machine's name listed as Bonjour Multifunction.
4. Select Secure AirPrint or AirPrint from Use.
5. Select Add.
Printing with AirPrint from Mac
1. Make sure machine is turned on.
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Note
• If the machine's Auto Power On function is enabled, the machine is turned on automatically
when it receives the print data.
2. Load paper.
3. Perform printing on your application software.
Print dialog appears.
4. Select your model name added as AirPrint printer from the Printer list in the Print Dialog.
5. Set the paper size, media type, and other settings as needed.
6. Select Print.
When you execute printing, the machine prints according to the specified settings.
Note
• For wireless LAN connection:
• After you turn on the machine, it may take few minutes before the machine can communicate
through a wireless LAN connection. Make sure the machine is connected to the wireless LAN
and try printing.
• If Bonjour on the machine is disabled, AirPrint cannot be used. Check the LAN settings on the
machine, and enable Bonjour.
• For other AirPrint troubleshooting, see below.
Cannot Print Using AirPrint
Checking Print Status
Display the Printing Status Screen
Deleting Print Job
To delete a print job with AirPrint, use one of the following two methods:
• From machine: Use Stop button to cancel the print job.
• From iOS device: Deleting the Undesired Print Job
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Android Print
Use the Canon printing plug-in
Canon Print Service is a printing plug-in for Android 4.4.2 or later, and is available for free on Google
Play. Installing and activating the plug-in enables your Android smartphone or tablet to print to a Canon
printer over a wireless LAN.
Printing via Mopria
You can print to a Canon printer from a Mopria compatible Android smartphone or tablet over a wireless
LAN.
See the Mopria homepage (http://www.mopria.org) for details including supported devices.
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Printing from an AirPrint-enabled Printer with iOS Device
Using AirPrint to print from your iPhone, iPad, iPod touch, or Mac.
AirPrint enables you to print photos, email, Web pages and documents from iPhone, iPad, iPod touch, and
Mac without the need to install drivers, or download apps or software.
Note
• If you want to print using AirPrint from Mac, see below.
Printing from an AirPrint-enabled Printer with Mac
Checking Your Environment
First, check your environment.
•AirPrint Operation Environment
◦ iPhone, iPad, and iPod touch running the latest version of iOS
◦ Mac running the latest version of Mac OS
•Connection method
The iOS device or Mac and the machine must be connected to the same network over a LAN or
connected directly without wireless router.
Printing with AirPrint from iOS Device
1. Make sure machine is turned on.
Note
•If the machine's Auto Power On function is enabled, the machine is turned on automatically
when it receives the print data.
2. Load paper.
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3. Tap operation icon to display menu options from applications of your iOS device.
The figure below is an example of when printing from the iPad web browser. The screen differs
depending on the devices or applications.
4. Tap Print from menu options.
5. Select your model name from Printer on Printer Options.
Important
•Because some applications do not support AirPrint, Printer Options may not be displayed. If
an application does not let you use printer options, you cannot print from that application.
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Note
•Printer Options differ depending on the application that you are using.
6. When printing file type that has multiple pages, such as PDF file, tap Range and tap All
Pages or select range of pages to be printed.
7. For 1 Copy, tap + or - to set number of required copies.
8. For Duplex Printing, tap On to enable duplex printing or tap Off to disable function.
9. Tap Print.
When you execute printing, the machine prints according to the specified settings.
Note
• For wireless LAN connection:
• After you turn on the machine, it may take few minutes before the machine can communicate
through a wireless LAN connection. Make sure the machine is connected to the wireless LAN
and try printing.
• If Bonjour on the machine is disabled, AirPrint cannot be used. Check the LAN settings on the
machine, and enable Bonjour.
• For other AirPrint troubleshooting, see below.
Cannot Print Using AirPrint
Paper Size
With AirPrint, the paper size is selected automatically according to the application being used on the iOS
device and the region in which AirPrint is used.
When you use the photo application, the default paper size is L size in Japan, and 4"x6" or KG in other
countries and regions.
When you use the document application, the default paper size is letter size in the U.S. region, and A4 in
Japan and Europe.
Important
• Depending on the device or operation system, the default paper size is different from above size.
We recommend you perform test printing.
• Your application may support different paper sizes.
Checking Print Status
During printing, a Print Center icon is displayed in the list of recently used applications and you can use it
to check the print progress.
Press the Home button on the iOS device twice to set the Multitasking mode. Then swipe to the right to
display the Print Center icon and a Print Summary.
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Deleting Print Job
To delete a print job with AirPrint, use one of the following two methods:
• From machine: Use Stop button to cancel the print job.
• From iOS device: Press the Home button on the iOS device twice to set the Multitasking mode and
swipe to the right. Tap the Print Center icon to display a Print Summary. Tap the print job to be
canceled and tap Cancel Printing.
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Using Machine with Access Point Mode
Access point mode allows you to print or scan by connecting the machine to a device such as a computer,
smartphone, or tablet via wireless connection in an environment where a wireless router is not available. In
addition, you can connect the machine to a device without a wireless router even where it is available.
This section describes how to enable the access point mode, the access point name (SSID) of the machine,
and the security setting.
Enabling Access Point Mode
Printing/Scanning with Access Point Mode
Terminating Access Point Mode
Access Point Mode Setting
Important
• Before using the machine with the access point mode, check the usage restrictions and switch the
machine to the access point mode.
Restrictions
• If you use the machine with the access point mode for a long time, we recommend you change the
default password to the combination of numbers and letters from the point of view of security.
Enabling Access Point Mode
Enable the access point mode following the procedure below.
1. Make sure machine is turned on.
2. Press and hold Wi-Fi button and release it when ON lamp flashes.
3. Press Black button, Color button, and then Wi-Fi button in this order.
The ON lamp changed from flashing to lit and the access point mode is enabled.
Note
• To check the machine's MAC address and serial number, and the current access point mode
settings, print out the network setting information.
Printing Network Settings
• You can specify the security setting optionally.
Access Point Mode Setting
Printing/Scanning with Access Point Mode
Specify the device settings, connect the device to the machine, and then start printing/scanning following
the procedure below.
Note
• Before connecting a device, we recommended you check the access point name (SSID) and the
password for the access point mode.
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To check the access point name (SSID) and the password, print out the network setting information
of the machine.
Printing Network Settings
1. Turn on wireless communication on your device.
Enable "Wi-Fi" on your device's "Setting" menu.
For more on turning on wireless communication, see your device's instruction manual.
2. Select "XXXXXX-MG3600 series" ("XXXXXX" represents last six digits of machine's MAC
address.) from list displayed on device.
3. Enter password.
Your device is connected to the machine.
4. Start printing or scanning from your device.
Note
• For more on printing or scanning from a device via wireless LAN, refer to the device's or
application's instruction manual.
Terminating Access Point Mode
In environments that the machine is usually connected with the computer over the wireless LAN, set the
machine to the wireless LAN connection following the procedure below when you finish using the machine
with the access point mode temporarily.
1. Press and hold Wi-Fi button and release it when ON lamp flashes.
2. Press Color button, Black button, and then Wi-Fi button in this order.
The ON lamp changed from flashing to lit, the Wi-Fi lamp lights up, and then the wireless LAN is
enabled.
Note
•If you do not use the machine with the access point mode or over the wireless LAN:
Follow the procedure below to disable the access point mode and the wireless LAN.
1. Press and hold Wi-Fi button and release it when ON lamp flashes.
2. Press Black button twice and press Wi-Fi button.
The ON lamp changed from flashing to lit, the Wi-Fi lamp goes off, and then the wireless
LAN is disabled.
Access Point Mode Setting
The initial value of the access point mode is set as follows.
SSID (access point name) XXXXXX-MG3600series
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* "XXXXXX" represents last six digits of machine's MAC address.
Security setting WPA2-PSK (AES)
Password machine serial number
The machine serial number is printed on the sticker attached on the rear of the machine. It consists of 9
alphanumeric characters (four alphabets followed by five numbers).
Note
• To check the machine's MAC address and serial number, and the current access point mode
settings, print out the network setting information.
Printing Network Settings
• You can change the security setting and the password using IJ Network Tool.
If you change the access point mode setting of the machine, also change the access point setting of
your device.
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Using PIXMA/MAXIFY Cloud Link
By using PIXMA/MAXIFY Cloud Link, you can connect your printer to a cloud service, such as CANON
iMAGE GATEWAY, Evernote, or Twitter, and use the following functions without using a computer:
• Print images from a photo-sharing service
• Print documents from a data management service
• Save scanned images to a data management service.
• Use Twitter to report the printer status, such as no paper or low ink levels.
In addition, you can use various functions by adding and registering apps that are linked with various cloud
services.
Using PIXMA/MAXIFY Cloud Link from Your Printer
Using PIXMA/MAXIFY Cloud Link from Your Smartphone, Tablet, or Computer
Important
• In certain countries, PIXMA/MAXIFY Cloud Link may not be available or the available apps may be
different.
• Some apps require that you have an account before you use those apps. For such apps, please set up
an account beforehand.
• To find out which models support PIXMA/MAXIFY Cloud Link check the Canon homepage.
• The screen display may change without prior notice.
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Printing with Google Cloud Print
The machine is compatible with Google Cloud Print™ (Google Cloud Print is a service provided by Google
Inc.).
By using Google Cloud Print, you can print from anywhere with applications or services supporting Google
Cloud Print.
Sending Print Data and Printing via Internet
Once you register the machine to Google Cloud Print, you can print from applications or services supporting
Google Cloud Print without internet connection.
Sending Print Data and Printing without Going through Internet
Important
• This function may not be available depending on the country or region you live in.
• To use Google Cloud Print, you need to get Google account and register the machine with Google
Cloud Print in advance.
Additionally, LAN connection with the machine and internet connection are required to register the
machine to Google Cloud Print. Internet connection fees apply.
1. Getting Google Account
2. Registering Machine with Google Cloud Print
3. Printing from Computer or Smartphone with Google Cloud Print
Important
• When the machine owner changes, delete its registration from Google Cloud Print.
Deleting Machine from Google Cloud Print
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LAN connection with the machine and internet connection are required to delete the machine from
Google Cloud Print. Internet connection fees apply.
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Printing Photographs Directly from PictBridge (Wireless LAN)
Compliant Device
You can connect a PictBridge (Wireless LAN) compliant device such as a digital camera, camcorder, or
mobile phone to the machine through wireless LAN, and print recorded images directly without using a
computer.
Connectable devices:
PictBridge (Wireless LAN) compliant device
Printable image data format:
The machine accepts images* taken with a camera compliant with the Design rule for Camera File system
and PNG files.
* Exif 2.2/2.21/2.3 compliant
Important
• LAN connection with the machine is required to use this function.
Note
• PictBridge is the Standard to print your photos directly without using a computer, connecting a device
such as a digital still camera, digital camcorder, or camera-equipped mobile phone.
In this manual, PictBridge printing with the wireless LAN connection is referred to as "PictBridge
(Wireless LAN)."
• When printing photos with the PictBridge (Wireless LAN) compliant device connected to the machine,
we recommend the use of the AC adapter supplied with the device. If you are using the device battery,
be sure to charge it fully.
• Depending on the model or brand of your device, you may have to select a print mode compliant with
PictBridge (Wireless LAN) before connecting the device. You may also have to turn on the device or
select Play mode manually after connecting the device to the machine.
Perform necessary operations on the PictBridge (Wireless LAN) compliant device before connecting it
to this machine according to instructions given in the device's instruction manual.
1. Make sure machine is turned on.
2. Load paper.
3. Connect PictBridge (Wireless LAN) compliant device to machine.
Detect the machine with the PictBridge (Wireless LAN) compliant device and connect the PictBridge
(Wireless LAN) compliant device to the machine with wireless LAN.
Note
•For more on detecting the machine, refer to your PictBridge (Wireless LAN) compliant device's
instruction manual.
4. Specify print settings such as the paper type and layout.
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PictBridge (Wireless LAN) Print Settings
Settings on PictBridge (Wireless LAN) Compliant Device
This section describes the PictBridge (Wireless LAN) function of the machine. For the print settings on a
PictBridge (Wireless LAN) compliant device, refer to the instructions given in the device's instruction
manual.
Note
• In the following description, names of setting items are given according to those used in Canon-brand
PictBridge (Wireless LAN) compliant devices. Setting item names may be different depending on the
brand or model of your device.
• Some setting items explained below may not be available on some devices. When you cannot
change print settings on a device, the printer prints images as follows:
Paper size: 4" x 6"/ 10 x 15 cm
Paper type: Photo
Layout: 1-up, Borderless
Date/File No. Print: Not printed
Image Optimize: The Auto photo fix function will be used for optimized printing.
The following settings can be used when printing from a PictBridge (Wireless LAN) compliant device.
Paper size 4" x 6"/ 10 x 15 cm, 5" x 7"/ 13 x 18 cm*, 8" x 10"/ 20 x 25 cm, A4, 8.5" x 11"(Letter)
* Can be selected only on certain Canon-brand PictBridge (Wireless LAN) compliant devices. (May
not be selected depending on the device.)
Paper type • Default:
Photo Paper Plus Glossy II PP-201/Glossy Photo Paper "Everyday Use" GP-501, GP-601/Photo
Paper Plus Semi-gloss SG-201/Photo Paper Pro Luster LU-101
• Photo:
Photo Paper Plus Glossy II PP-201/Photo Stickers*
* When printing on sticker paper, select 4"x6"/10x15cm in Paper size. Do not set Layout to
Borderless.
• Fast Photo:
Photo Paper Pro Platinum PT-101
• Plain:
A4/Letter sized plain paper
When Paper type is set to Plain, borderless printing will be disabled even when Layout is set to
Borderless.
Layout Default (Borderless), Index, Bordered, Borderless, N-up (2, 4, 9, 16)*1, 20-up*2, 35-up*3
*1 Layout compatible with A4 or Letter-sized paper and Canon-brand sticker above.
-A4/Letter: 4-up
-Photo Stickers: 2-up, 4-up, 9-up, 16-up.
*2 With a Canon brand PictBridge (Wireless LAN) compliant device, selecting items with "i" mark
allows you to print shooting info (Exif Data) in list format (20-up) or on the margins of the specified
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data (1-up). (May not be available with some Canon-brand PictBridge (Wireless LAN) compliant
devices.)
*3 Printed in 35 mm Film Style Layout (Contact Printing Layout). Available only with a Canon-brand
PictBridge (Wireless LAN) compliant device. (May not be available with some Canon-brand PictBridge
(Wireless LAN) compliant devices.)
Print date &
file no.
Default (Off: No printing), Date, File No., Both, Off
Image
optimize
Default (Auto photo fix)*1, On (Auto photo fix)*1, Off, Red-Eye correction*2
*1 The scene or person's face of a shot photo is recognized and the most suitable correction for each
photo is made automatically. It makes a darkened face by backlight brighter to print. It also analyzes a
scene such as scenery, night scene, person, etc. and corrects each scene with the most suitable
color, brightness, or contrasts automatically to print.
*2 Can be selected only on certain Canon-brand PictBridge (Wireless LAN) compliant devices. (May
not be selected depending on the device.)
Trimming Default (Off: No trimming), On (follow the camera's setting), Off
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Making Copies on Plain Paper
Load the original on the platen glass to copy on A4 sized plain paper.
1. Make sure machine is turned on.
2. Load A4 or Letter-sized plain paper.
3. Load original on platen glass.
4. Press Paper button to light upper Paper lamp.
Note
• You can switch the size of paper loaded in the front tray between A4 and Letter.
Switching Page Size between A4 and Letter
5. Press Color button for color copying, or Black button for black & white copying.
The machine starts copying.
Remove the original on the platen glass after copying is complete.
•To make multiple copies:
Press the Color button or the Black button repeatedly according to the number of copies you
want.
Press the same button (Color button or Black button) as the one which you previously pressed.
•To cancel copying:
Press the Stop button.
Important
• Do not open the document cover or remove the original from the platen glass until scanning is
completed.
While the machine is scanning the original, the ON lamp keeps flashing.
Note
•To set the print quality to "Draft" (speed priority)
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You can set the print quality to "Draft" (speed priority) following the procedure below.
1. Press and hold down Color or Black button for 2 or more seconds in step 5.
The ON lamp flashes once.
2. Release button.
The machine starts copying.
When the print quality is set to "Draft", print speed is given priority over quality. To give priority to
quality, press the Color or Black button for less than 2 seconds to copy in the print quality "Standard".
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Copying on Photo Paper
You can copy the loaded original on 10 x 15 cm or 4" x 6" photo paper without borders. The original is
enlarged or reduced automatically to fit the paper size.
1. Make sure machine is turned on.
2. Load 10 x 15 cm or 4" x 6" photo paper.
3. Load original on platen glass.
4. Press Paper button to light lower Paper lamp.
5. Press Color button for color copying, or Black button for black & white copying.
The machine starts Fit to Page copying.
Remove the original on the platen glass after copying is complete.
•To make multiple copies:
Press the Color button or the Black button repeatedly according to the number of copies you
want.
Press the same button (Color button or Black button) as the one which you previously pressed.
•To cancel copying:
Press the Stop button.
Important
• Do not open the document cover or remove the original from the platen glass until scanning is
completed.
While the machine is scanning the original, the ON lamp keeps flashing.
Note
• When the original is copied, slight cropping may occur at the edges since the copied image is enlarged
to fill the whole page.
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Switching Page Size between A4 and Letter
You can switch the size of paper loaded in the front tray between A4 and Letter.
This setting is useful if you usually load Letter-sized paper in the front tray.
1. Make sure machine is turned on.
2. Press and hold Stop button and release it when Alarm lamp flashes 10 times.
The ON lamp starts flashing instead of remaining lit.
3. Press Black button to select A4, or Color button to select Letter.
The ON lamp stops flashing and remains lit and the paper size is changed.
Note
•When you switch the page size to A4 or Letter, load paper of the selected size.
When the page size is set to A4, load A4 plain paper.
When the page size is set to Letter, load Letter-sized plain paper.
• This setting is retained even if the machine is turned off.
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Copying from Smartphone/Tablet
By installing Canon PRINT Inkjet/SELPHY on your smartphone or tablet, you can copy an original by
checking the settings on your smartphone/tablet.
Canon PRINT Inkjet/SELPHY can be downloaded from App Store and Google Play.
1. Make sure machine is turned on.
2. Load paper.
3. Connect machine and your smartphone/tablet.
•Connection with a wireless router:
Wireless Connection
•Connection without a wireless router:
Using Machine with Access Point Mode
4. Start Canon PRINT Inkjet/SELPHY from your smartphone/tablet.
5. Make sure your machine is selected.
If not, select your machine.
6. Tap Copy.
7. Specify settings as necessary.
The setting items below are available.
• Number of copies
• Media type
• Paper size
•Magnification
•Quality
8. Load original document on platen glass.
9. Tap Color for color copying or Black for black & white copying.
10. If screen asking you to enter password is displayed, enter password and tap OK.
The machine starts copying.
Note
•The machine serial number is used as a password at the time of purchase.
Administrator Password
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Scanning from Computer (Windows)
Using IJ Scan Utility
Scanning Using Application Software (ScanGear)
Other Scanning Methods
IJ Network Scanner Selector EX Menu and Setting Screen
Scanning Tips
Positioning Originals (Scanning from Computer)
Network Scan Settings
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Using IJ Scan Utility
What Is IJ Scan Utility (Scanner Software)?
Starting IJ Scan Utility
Easy Scanning with Auto Scan Basics
Scanning Documents
Scanning Photos
Scanning with Favorite Settings
Scanning Originals Larger than the Platen (Image Stitch)
Adjusting Cropping Frames in the Image Stitch Window
Scanning Multiple Originals at One Time
Saving after Checking Scan Results
Sending Scanned Images via E-mail
Extracting Text from Scanned Images (OCR)
IJ Scan Utility Screens
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What Is IJ Scan Utility (Scanner Software)?
IJ Scan Utility is an application that allows you to easily scan documents, photos, etc.
You can complete from scanning to saving at one time by simply clicking the corresponding icon in the IJ
Scan Utility main screen.
What You Can Do with IJ Scan Utility
Scan Easily according to Purposes
You can scan by simply clicking an icon such as Auto to scan easily, Document to sharpen text in a
document or magazine for better readability, or Photo to scan with settings suitable for photos,
according to the item type or your purpose.
Note
• Refer to "IJ Scan Utility Main Screen" for details on the IJ Scan Utility main screen.
Save Scanned Images Automatically
Scanned images are automatically saved in a preset folder. You can change the folder as required.
Note
• The default save folder is the Pictures folder.
• Refer to "Settings Dialog" for how to specify a folder.
Integrate with Applications
You can utilize scanned images through integration with other applications; display scanned images in
your favorite application, attach them to e-mails, extract text from images, and more.
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Starting IJ Scan Utility
Note
• If you have more than one scanner or have changed the connection from USB connection to network
connection, set up the network environment from IJ Scan Utility.
Network Scan Settings
From the Go menu of Finder, select Applications, then double-click the Canon Utilities folder, IJ Scan
Utility folder, and then Canon IJ Scan Utility2 icon to start IJ Scan Utility.
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Easy Scanning with Auto Scan
You can scan easily by automatically detecting the item type.
Important
• The following types of items may not be scanned correctly. In that case, adjust the cropping frames
(selection boxes; scan areas) in the screen displayed by clicking Driver in the IJ Scan Utility main
screen and scan again.
• Photos that have a whitish background
• Items printed on white paper, hand-written documents, business cards, etc.
• Thin items
• Thick items
1. Make sure that your scanner or printer is turned on.
2. Place items on the platen of your scanner or printer.
Positioning Originals (Scanning from Computer)
3. Start IJ Scan Utility.
4. Click Auto.
Scanning starts.
Note
• Click Cancel to cancel the scan.
• To apply suitable corrections based on the item type, click Settings..., then select the Apply
recommended image correction checkbox in the Settings (Auto Scan) dialog.
• Scanned images are saved in the folder set for Save in in the Settings (Auto Scan) dialog displayed
by clicking Settings.... In the Settings (Auto Scan) dialog, you can also make advanced scan settings.
• Refer to the following pages to scan by specifying the item type.
Scanning Photos
Scanning Documents
Scanning with Favorite Settings
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Scanning Documents
You can scan items placed on the platen with settings suitable for documents.
1. Place the item on the platen.
Positioning Originals (Scanning from Computer)
2. Start IJ Scan Utility.
3. Click Settings..., then set the paper size, resolution, etc. in the Settings (Document Scan)
dialog as required.
When setting is completed, click OK.
4. Click Document.
Scanning starts.
Note
• Click Cancel to cancel the scan.
• Scanned images are saved in the folder set for Save in in the Settings (Document Scan) dialog
displayed by clicking Settings.... In the Settings (Document Scan) dialog, you can also make
advanced scan settings.
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Scanning Photos
You can scan photos placed on the platen with settings suitable for photos.
1. Place the photo on the platen.
Positioning Originals (Scanning from Computer)
2. Start IJ Scan Utility.
3. Click Settings..., then set the paper size, resolution, etc. in the Settings (Photo Scan)
dialog as required.
When setting is completed, click OK.
4. Click Photo.
Scanning starts.
Note
• Click Cancel to cancel the scan.
• Scanned images are saved in the folder set for Save in in the Settings (Photo Scan) dialog displayed
by clicking Settings.... In the Settings (Photo Scan) dialog, you can also make advanced scan
settings.
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Scanning with Favorite Settings
You can scan items placed on the platen with your favorite settings saved beforehand.
This is convenient for saving frequently used settings or when specifying scan settings in detail.
1. Start IJ Scan Utility.
2. Click Settings..., then set the item type, resolution, etc. in the Settings (Custom Scan)
dialog as required.
When setting is completed, click OK.
Note
•Once the settings are made, you can scan with the same settings from the next time.
3. Place the item on the platen.
Positioning Originals (Scanning from Computer)
4. Click Custom.
Scanning starts.
Note
• Click Cancel to cancel the scan.
• Scanned images are saved in the folder set for Save in in the Settings (Custom Scan) dialog
displayed by clicking Settings.... In the Settings (Custom Scan) dialog, you can also make advanced
scan settings.
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Scanning Originals Larger than the Platen (Image Stitch)
You can scan the left and right halves of an item larger than the platen and combine them back into one
image. Items up to approximately twice as large as the platen are supported.
Note
• The following explains how to scan from the item to be placed on the left side.
1. Start IJ Scan Utility.
2. Click Settings..., then set the item type, resolution, etc. in the Settings (Scan and Stitch)
dialog as required.
When setting is completed, click OK.
3. Click Stitch.
The Image Stitch window appears.
4. In Select Output Size, select an output size according to the paper size.
5. Make sure that Scan from Left is selected in Scan Direction.
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6. Place the item that is to be displayed on the left side of the screen face-down on the platen.
7. Click Start Scanning Image 1.
The first item is scanned and appears in 1.
Note
•Click Cancel to cancel the scan.
8. Place the item that is to be displayed on the right side of the screen face-down on the
platen.
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9. Click Start Scanning Image 2.
The second item is scanned and appears in 2.
Note
• Click Cancel to cancel the scan.
10. Adjust the scanned images as required.
Use the Toolbar to rotate or zoom in/out, or drag the images to adjust their positions.
Note
•Select the Adjust cropping frames checkbox to specify the area to be saved.
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Adjusting Cropping Frames in the Image Stitch Window
• To scan an item again, select the image in the Preview area or the thumbnail at the top of the
screen, then click (Delete). The selected image is deleted, allowing you to scan the item
again.
11. Click Save.
The combined image is saved.
Note
• Refer to "Image Stitch Window" for details on the Image Stitch window.
• You can make advanced scan settings in the Settings (Scan and Stitch) dialog displayed by clicking
Settings....
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Adjusting Cropping Frames in the Image Stitch Window
"Cropping" is the act of selecting the area you want to keep in an image and discarding the rest when
scanning it.
In the Image Stitch window, you can specify a cropping frame on the image displayed in the Preview area.
Note
• Refer to Help of Image Capture for how to adjust the cropping frames (selection boxes) in the screen
displayed by clicking Driver in the IJ Scan Utility main screen.
Initial Cropping Frame
No cropping frame is specified. When you select the Adjust cropping frames checkbox, an active
cropping frame is automatically specified around the image in the Preview area. You can drag the
cropping frame to specify the area.
When you perform a scan, the image in the area specified with the cropping frame will be scanned.
Adjusting a Cropping Frame
The cursor will change into (Arrow) when it is positioned over a cropping frame. Click and drag
the mouse to expand or contract the cropping frame.
The cursor will change into (Hand) when it is positioned within a cropping frame. Click and drag the
mouse to move the entire cropping frame.
Deleting Cropping Frames
To delete the cropping frame, deselect the Adjust cropping frames checkbox.
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Scanning Multiple Originals at One Time
You can scan two or more photos (small items) placed on the platen at one time and save each image
individually.
Important
• The following types of items may not be scanned correctly. In that case, adjust the cropping frames
(selection boxes; scan areas) in the screen displayed by clicking Driver in the IJ Scan Utility main
screen and scan again.
• Photos that have a whitish background
• Items printed on white paper, hand-written documents, business cards, etc.
• Thin items
• Thick items
Using Auto Scan:
Whether there are multiple items or not is detected automatically. Click Auto in the IJ Scan Utility main
screen and scan.
Easy Scanning with Auto Scan
Not Using Auto Scan:
In the Settings dialog, set Paper Size to Auto scan and scan.
Note
• The screens for scanning with favorite settings are used as examples in the following descriptions.
1. Place the items on the platen.
Positioning Originals (Scanning from Computer)
2. Start IJ Scan Utility.
3. Click Settings....
The Settings dialog appears.
4. Click Custom Scan.
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5. Select Select Source according to the items to be scanned.
6. Select Auto scan for Paper Size, then click OK.
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The IJ Scan Utility main screen appears.
Note
• Refer to the following pages for details on the setting items in the Settings dialog.
Settings (Document Scan) Dialog
Settings (Photo Scan) Dialog
Settings (Custom Scan) Dialog
7. Click Custom.
Multiple items are scanned at one time.
Note
•Click Cancel to cancel the scan.
•Scanned images are saved in the folder set for Save in in the corresponding Settings dialog displayed
by clicking Settings.... In each Settings dialog, you can also make advanced scan settings.
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Saving after Checking Scan Results
You can check the scan results, then save the images to a computer.
Important
• You cannot check the scan results before saving when scanned using Auto scan.
Note
• The screens for scanning photos are used as examples in the following descriptions.
1. Start IJ Scan Utility.
2. Click Settings....
The Settings dialog appears.
3. Click Photo Scan.
4. Select the Check scan results checkbox, then click OK.
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The IJ Scan Utility main screen appears.
Note
• Refer to the following pages for details on the setting items in the Settings dialog.
Settings (Document Scan) Dialog
Settings (Photo Scan) Dialog
Settings (Custom Scan) Dialog
Settings (Scan and Stitch) Dialog
Settings (Driver) Dialog
5. Click Photo.
Scanning starts.
When scanning is completed, the Save Settings dialog appears.
Note
•Click Cancel to cancel the scan.
6. Change the image order or file save options as required.
You can change the image order or file save options in the Save Settings dialog.
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Note
• The default save folder is the Pictures folder.
7. Click OK.
Scanned images are saved according to the settings.
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Sending Scanned Images via E-mail
You can send scanned images via e-mail.
Note
• The screens for scanning photos are used as examples in the following descriptions.
1. Start IJ Scan Utility.
2. Click Settings....
The Settings dialog appears.
3. Click Photo Scan.
4. Select Attach to e-mail in Application Settings, then select an e-mail client.
401
Note
• You can add e-mail clients to use for attachments from the pop-up menu.
• If None (Attach Manually) is selected, manually attach scanned and saved images to e-mail.
5. Click OK.
The IJ Scan Utility main screen appears.
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Note
• Refer to the following pages for details on the setting items in the Settings dialog.
Settings (Auto Scan) Dialog
Settings (Document Scan) Dialog
Settings (Photo Scan) Dialog
Settings (Custom Scan) Dialog
Settings (Driver) Dialog
6. Click Photo.
Scanning starts.
When scanning is completed, the specified e-mail client starts and the images will be attached to a new
message.
Note
• Click Cancel to cancel the scan.
• The scanned images are saved according to the settings made in the Settings dialog.
•When the Check scan results checkbox is selected in the Settings dialog, the Save Settings
dialog appears. After you set the save options and click OK, the scanned images are saved and
automatically attached to a new message of the specified e-mail client.
7. Specify the recipient, enter the subject and message, then send e-mail.
Refer to the manual of your e-mail client for e-mail settings.
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Extracting Text from Scanned Images (OCR)
Scan text in scanned magazines and newspapers and display it in your text editor.
Note
• You can extract text when scanning via Document, Custom, or Driver.
• The screens for scanning documents are used as examples in the following descriptions.
1. Start IJ Scan Utility.
2. Click Settings....
The Settings dialog appears.
3. Click Document Scan.
Note
•For Resolution, only 300 dpi or 400 dpi can be set when Start OCR is selected in Application
Settings.
4. Select Start OCR for Application Settings, then select the application in which you want
to display the result.
404
Note
• If a compatible application is not installed, the text in the image is extracted and appears in your
text editor.
Text to be displayed is based on Document Language in the Settings (General Settings)
dialog. Select the language you want to extract in Document Language and scan.
• You can add the application from the pop-up menu.
5. Click OK.
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The IJ Scan Utility main screen appears.
Note
•Refer to the following pages for details on the setting items in the Settings dialog.
Settings (Document Scan) Dialog
Settings (Custom Scan) Dialog
Settings (Driver) Dialog
6. Click Document.
Scanning starts.
When scanning is completed, the scanned images are saved according to the settings, and the extracted
text appears in the specified application.
Note
• Click Cancel to cancel the scan.
•Text displayed in your text editor is for guidance only. Text in the image of the following types of
documents may not be detected correctly.
• Documents containing text with font size outside the range of 8 points to 40 points (at 300 dpi)
•Slanted documents
• Documents placed upside down or documents with text in the wrong orientation (rotated
characters)
• Documents containing special fonts, effects, italics, or hand-written text
•Documents with narrow line spacing
• Documents with colors in the background of text
• Documents containing multiple languages
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IJ Scan Utility Screens
IJ Scan Utility Main Screen
Settings Dialog
Settings (Auto Scan) Dialog
Settings (Document Scan) Dialog
Settings (Photo Scan) Dialog
Settings (Custom Scan) Dialog
Settings (Scan and Stitch) Dialog
Settings (Driver) Dialog
Settings (General Settings) Dialog
Network Selection Screen
Save Settings Dialog
Image Stitch Window
407
IJ Scan Utility Main Screen
From the Go menu of Finder, select Applications, then double-click the Canon Utilities folder, IJ Scan
Utility folder, and then Canon IJ Scan Utility2 icon to start IJ Scan Utility.
You can complete from scanning to saving at one time by simply clicking the corresponding icon.
Product Name
Displays the name of the product that IJ Scan Utility is currently set to use.
If the displayed product is not the one you want to use, select the desired product from the list.
In addition, for network connection, select one with "Network" after the product name.
Note
• Refer to "Network Scan Settings" for how to set up a network environment.
Auto
Detects the item type automatically and saves them to a computer. The data format for saving will also
be set automatically.
Save settings and the response after scanning can be specified in the Settings (Auto Scan) dialog.
Document
Scans items as documents and saves them to a computer.
Scan/save settings and the response after scanning can be specified in the Settings (Document Scan)
dialog.
Photo
Scans items as photos and saves them to a computer.
Scan/save settings and the response after scanning can be specified in the Settings (Photo Scan)
dialog.
Custom
Scans items with your favorite settings and saves the images to a computer. The item type can be
automatically detected.
Scan/save settings and the response after scanning can be specified in the Settings (Custom Scan)
dialog.
Stitch
Displays the Image Stitch window in which you can scan the left and right halves of an item larger than
the platen and combine the scanned images back into one image.
Scan/save settings and the response after scanning can be specified in the Settings (Scan and Stitch)
dialog.
Driver
Allows you to make image corrections and color adjustments when scanning.
Scan/save settings and the response after scanning can be specified in the Settings (Driver) dialog.
408
Settings Dialog
There are two tabs in the Settings dialog: (Scanning from a Computer) and (General Settings).
When you click a tab, the view in the red frame switches and you can make advanced settings to functions
on each tab.
(Scanning from a Computer) Tab
You can specify how to respond when scanning from IJ Scan Utility or My Image Garden.
Settings (Auto Scan) Dialog
Settings (Document Scan) Dialog
Settings (Photo Scan) Dialog
Settings (Custom Scan) Dialog
Settings (Scan and Stitch) Dialog
Settings (Driver) Dialog
(General Settings) Tab
You can set the product to use, file size restriction on e-mail attachment, language to detect text in
images, and folder in which to save images temporarily.
Settings (General Settings) Dialog
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Settings (Auto Scan) Dialog
Click Auto Scan on the (Scanning from a Computer) tab to display the Settings (Auto Scan) dialog.
In the Settings (Auto Scan) dialog, you can make advanced scan settings to scan by automatically
detecting the item type.
(1) Scan Options Area
(2) Save Settings Area
(3) Application Settings Area
Important
• When the Settings dialog is displayed from My Image Garden, the setting items for Application
Settings do not appear.
Supported Items
Photos, postcards, business cards, magazines, newspapers, documents, and BD/DVD/CD.
Important
• To scan the following types of items, specify the item type and size in the Settings (Document Scan)
dialog, Settings (Photo Scan) dialog, or Settings (Custom Scan) dialog, then click Photo,
Document, or Custom in the IJ Scan Utility main screen. You cannot scan correctly with Auto.
• A4 size photos
• Text documents smaller than 2L (5 inches x 7 inches) (127 mm x 178 mm), such as paperback
pages with the spine cut off
• Items printed on thin white paper
• Long narrow items such as panoramic photos
• Reflective disc labels may not be scanned as expected.
• Place items to be scanned on the platen correctly. Otherwise, items may not be scanned correctly.
411
Refer to "Positioning Originals (Scanning from Computer)" for how to place items.
Note
• To reduce moire in scans, set Select Source to Magazine in the Settings (Document Scan) dialog or
Settings (Custom Scan) dialog, then click Document or Custom in the IJ Scan Utility main screen.
(1) Scan Options Area
Apply recommended image correction
Applies suitable corrections automatically based on the item type.
Important
• The color tone may differ from the source image due to corrections. In that case, deselect the
checkbox and scan.
Note
• Scanning takes longer than usual when you enable this function.
(2) Save Settings Area
File Name
Enter the file name of the image to be saved. When you save a file, the date and four digits are
appended to the set file name in the "_20XX0101_0001" format.
Note
• When you select the Save to a subfolder with current date checkbox, the date and four digits
are appended to the set file name.
Save in
Displays the folder in which to save the scanned images. To add a folder, select Add... from the pop-
up menu, then click (Plus) in the displayed dialog and specify the destination folder.
The default save folder is the Pictures folder.
Important
• When the Settings dialog is displayed from My Image Garden, this option does not appear.
Data Format
Auto is selected. The following data formats are automatically applied according to the item type
when saving.
• Photos, postcards, BD/DVD/CD, and business cards: JPEG
• Magazines, newspapers, and documents: PDF
Important
• The save format may differ depending on how you place the item.
Positioning Originals (Scanning from Computer)
JPEG Image Quality
You can specify the image quality of JPEG files.
412
PDF Compression
Select the compression type for saving PDF files.
Standard
It is recommended that you normally select this setting.
High
Compresses the file size when saving, allowing you to reduce the load on your network/server.
Create a PDF file that supports keyword search
Select this checkbox to convert text in images into text data and create PDF files that support
keyword search.
Note
• PDF files that are searchable in the language selected in Document Language on the
(General Settings) tab of the Settings dialog are created.
Save to a subfolder with current date
Select this checkbox to create a current date folder in the folder specified in Save in and save
scanned images in it. The folder will be created with a name such as "20XX_01_01"
(Year_Month_Date).
If this checkbox is not selected, files are saved directly in the folder specified in Save in.
(3) Application Settings Area
Open with an application
Select this when you want to enhance or correct the scanned images.
You can specify the application from the pop-up menu.
Send to an application
Select this when you want to use the scanned images as they are in an application that allows you to
browse or organize images.
You can specify the application from the pop-up menu.
Send to a folder
Select this when you also want to save the scanned images to a folder other than the one specified in
Save in.
You can specify the folder from the pop-up menu.
Attach to e-mail
Select this when you want to send e-mails with the scanned images attached.
You can specify the e-mail client you want to start from the pop-up menu.
Do not start any application
Saves to the folder specified in Save in.
Note
• To add an application or folder to the pop-up menu, select Add... from the pop-up menu, then click
(Plus) in the displayed dialog and specify the application or folder.
Instructions
Opens this guide.
413
Defaults
You can restore the settings in the displayed screen to the default settings.
414
Settings (Document Scan) Dialog
Click Document Scan on the (Scanning from a Computer) tab to display the Settings (Document
Scan) dialog.
In the Settings (Document Scan) dialog, you can make advanced scan settings to scan items as
documents.
(1) Scan Options Area
(2) Save Settings Area
(3) Application Settings Area
Important
• When the Settings dialog is displayed from the Scan screen of My Image Garden, the setting items for
Application Settings do not appear.
(1) Scan Options Area
Select Source
Select the type of item to be scanned.
• Scanning documents: Document
• Scanning magazines: Magazine
Color Mode
Select the color mode in which to scan the item.
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Paper Size
Select the size of the item to be scanned.
When you select Custom, a screen in which you can specify the paper size appears. Select a Unit,
then enter the Width and Height, and then click OK.
Note
• Click Defaults to restore the specified settings to the default settings.
Resolution
Select the resolution of the item to be scanned.
The higher the resolution (value), the more detail in your image.
Resolution
Note
• Only 300 dpi or 400 dpi can be set when Start OCR is selected in Application Settings.
Image Processing Settings
Click (Right Arrow) to set the following.
Note
• When Color Mode is Black and White, only Reduce gutter shadow, Correct slanted text
document, and Detect the orientation of text document and rotate image appear.
Apply Auto Document Fix
Select this checkbox to sharpen text in a document or magazine for better readability.
Important
• The color tone may differ from the source image due to corrections. In that case, deselect
the checkbox and scan.
Note
• Scanning takes longer than usual when you enable this function.
Sharpen outline
Emphasizes the outline of the subjects to sharpen the image.
Reduce show-through
Sharpens text in an item or reduces show-through in newspapers, etc.
Reduce moire
Reduces moire patterns.
Printed materials are displayed as a collection of fine dots. "Moire" is a phenomenon where
uneven gradation or a stripe pattern appears when such photos or pictures printed with fine dots
are scanned.
416
Note
• Scanning takes longer than usual when you enable Reduce moire.
Reduce gutter shadow
Reduces gutter shadows that appear between pages when scanning open booklets.
Note
• Click Driver in the IJ Scan Utility main screen and scan to correct gutter shadows when
scanning non-standard size items or specified areas.
Refer to "Gutter Correction" for details.
• When you enable this function, scanning may take longer than usual with network
connection.
Correct slanted text document
Detects the scanned text and corrects the angle (within -0.1 to -10 degrees or +0.1 to +10
degrees) of the document.
Important
• The following types of documents may not be corrected properly since the text cannot be
detected correctly.
• Documents in which the text lines are inclined more than 10 degrees or the angles vary
by line
• Documents containing both vertical and horizontal text
• Documents with extremely large or small fonts
• Documents with small amount of text
• Documents containing figures/images
• Hand-written text
• Documents containing both vertical and horizontal lines (tables)
Note
• Scanning takes longer than usual when you enable Correct slanted text document.
Detect the orientation of text document and rotate image
Automatically rotates the image to the correct orientation by detecting the orientation of text in
the scanned document.
Important
• Only text documents written in the language selected from Document Language in the
Settings (General Settings) dialog are supported.
• The orientation may not be detected for the following types of settings or documents since
the text cannot be detected correctly.
• Resolution is outside the range of 300 dpi to 600 dpi
• Font size is outside the range of 8 points to 48 points
• Documents containing special fonts, effects, italics, or hand-written text
• Documents with patterned backgrounds
In that case, select the Check scan results checkbox and rotate the image in the Save
Settings dialog.
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(2) Save Settings Area
File Name
Enter the file name of the image to be saved. When you save a file, the date and four digits are
appended to the set file name in the "_20XX0101_0001" format.
Note
• When you select the Save to a subfolder with current date checkbox, the date and four digits
are appended to the set file name.
Save in
Displays the folder in which to save the scanned images. To add a folder, select Add... from the pop-
up menu, then click (Plus) in the displayed dialog and specify the destination folder.
The default save folder is the Pictures folder.
Important
• When the Settings dialog is displayed from My Image Garden, this option does not appear.
Data Format
Select the data format in which to save the scanned images.
You can select JPEG/Exif, TIFF, PNG, PDF, or PDF (Multiple Pages).
Important
• You cannot select JPEG/Exif when Color Mode is Black and White.
• When Start OCR is selected in Application Settings, you cannot select PDF or PDF (Multiple
Pages).
Note
• With network connection, scanning may take longer than usual when you set TIFF or PNG in
Data Format.
PDF Compression
Select the compression type for saving PDF files.
Standard
It is recommended that you normally select this setting.
High
Compresses the file size when saving, allowing you to reduce the load on your network/server.
Important
• This appears only when PDF or PDF (Multiple Pages) is selected in Data Format.
• When Black and White is selected in Color Mode, this option does not appear.
JPEG Image Quality
You can specify the image quality of JPEG files.
Important
• This appears only when JPEG/Exif is selected in Data Format.
Create a PDF file that supports keyword search
Select this checkbox to convert text in images into text data and create PDF files that support
keyword search.
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Important
• This appears only when PDF or PDF (Multiple Pages) is selected in Data Format.
Note
• PDF files that are searchable in the language selected in Document Language on the
(General Settings) tab of the Settings dialog are created.
Save to a subfolder with current date
Select this checkbox to create a current date folder in the folder specified in Save in and save
scanned images in it. The folder will be created with a name such as "20XX_01_01"
(Year_Month_Date).
If this checkbox is not selected, files are saved directly in the folder specified in Save in.
Check scan results
Displays the Save Settings dialog after scanning.
Important
• When the Settings dialog is displayed from My Image Garden, this option does not appear.
(3) Application Settings Area
Open with an application
Select this when you want to enhance or correct the scanned images.
You can specify the application from the pop-up menu.
Send to an application
Select this when you want to use the scanned images as they are in an application that allows you to
browse or organize images.
You can specify the application from the pop-up menu.
Send to a folder
Select this when you also want to save the scanned images to a folder other than the one specified in
Save in.
You can specify the folder from the pop-up menu.
Attach to e-mail
Select this when you want to send e-mails with the scanned images attached.
You can specify the e-mail client you want to start from the pop-up menu.
Start OCR
Select this when you want to convert text in the scanned image into text data.
You can specify the application from the pop-up menu.
Do not start any application
Saves to the folder specified in Save in.
Note
• To add an application or folder to the pop-up menu, select Add... from the pop-up menu, then click
(Plus) in the displayed dialog and specify the application or folder.
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Instructions
Opens this guide.
Defaults
You can restore the settings in the displayed screen to the default settings.
420
Settings (Photo Scan) Dialog
Click Photo Scan on the (Scanning from a Computer) tab to display the Settings (Photo Scan) dialog.
In the Settings (Photo Scan) dialog, you can make advanced scan settings to scan items as photos.
(1) Scan Options Area
(2) Save Settings Area
(3) Application Settings Area
Important
• When the Settings dialog is displayed from My Image Garden, the setting items for Application
Settings do not appear.
(1) Scan Options Area
Select Source
Photo is selected.
Color Mode
Select the color mode in which to scan the item.
Paper Size
Select the size of the item to be scanned.
When you select Custom, a screen in which you can specify the paper size appears. Select a Unit,
then enter the Width and Height, and then click OK.
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Note
• Click Defaults to restore the specified settings to the default settings.
Resolution
Select the resolution of the item to be scanned.
The higher the resolution (value), the more detail in your image.
Resolution
Image Processing Settings
Click (Right Arrow) to set the following.
Important
• When Color Mode is Black and White, Image Processing Settings is not available.
Sharpen outline
Emphasizes the outline of the subjects to sharpen the image.
(2) Save Settings Area
File Name
Enter the file name of the image to be saved. When you save a file, the date and four digits are
appended to the set file name in the "_20XX0101_0001" format.
Note
• When you select the Save to a subfolder with current date checkbox, the date and four digits
are appended to the set file name.
Save in
Displays the folder in which to save the scanned images. To add a folder, select Add... from the pop-
up menu, then click (Plus) in the displayed dialog and specify the destination folder.
The default save folder is the Pictures folder.
Important
• When the Settings dialog is displayed from My Image Garden, this option does not appear.
Data Format
Select the data format in which to save the scanned images.
You can select JPEG/Exif, TIFF, or PNG.
Important
• You cannot select JPEG/Exif when Color Mode is Black and White.
422
Note
• With network connection, scanning may take longer than usual when you set TIFF or PNG in
Data Format.
JPEG Image Quality
You can specify the image quality of JPEG files.
Important
• This appears only when JPEG/Exif is selected in Data Format.
Save to a subfolder with current date
Select this checkbox to create a current date folder in the folder specified in Save in and save
scanned images in it. The folder will be created with a name such as "20XX_01_01"
(Year_Month_Date).
If this checkbox is not selected, files are saved directly in the folder specified in Save in.
Check scan results
Displays the Save Settings dialog after scanning.
Important
• When the Settings dialog is displayed from My Image Garden, this option does not appear.
(3) Application Settings Area
Open with an application
Select this when you want to enhance or correct the scanned images.
You can specify the application from the pop-up menu.
Send to an application
Select this when you want to use the scanned images as they are in an application that allows you to
browse or organize images.
You can specify the application from the pop-up menu.
Send to a folder
Select this when you also want to save the scanned images to a folder other than the one specified in
Save in.
You can specify the folder from the pop-up menu.
Attach to e-mail
Select this when you want to send e-mails with the scanned images attached.
You can specify the e-mail client you want to start from the pop-up menu.
Do not start any application
Saves to the folder specified in Save in.
Note
•To add an application or folder to the pop-up menu, select Add... from the pop-up menu, then click
(Plus) in the displayed dialog and specify the application or folder.
Instructions
Opens this guide.
423
Defaults
You can restore the settings in the displayed screen to the default settings.
424
Settings (Custom Scan) Dialog
Click Custom Scan on the (Scanning from a Computer) tab to display the Settings (Custom Scan)
dialog.
In the Settings (Custom Scan) dialog, you can make advanced scan settings to scan according to your
preference.
(1) Scan Options Area
(2) Save Settings Area
(3) Application Settings Area
Important
• When the Settings dialog is displayed from the Scan screen of My Image Garden, the setting items for
Application Settings do not appear.
(1) Scan Options Area
Select Source
Select the type of item to be scanned. Select Auto to detect the item type automatically and to set
Color Mode, Paper Size, and Resolution automatically as well.
Important
• Item types supported by Auto are photos, postcards, business cards, magazines, newspapers,
documents, and BD/DVD/CD.
425
• To scan the following types of items, specify the item type or size. You cannot scan correctly with
Auto.
• A4 size photos
• Text documents smaller than 2L (5 inches x 7 inches) (127 mm x 178 mm), such as
paperback pages with the spine cut off
• Items printed on thin white paper
• Long narrow items such as panoramic photos
• Reflective disc labels may not be scanned as expected.
• Place items correctly according to the type of item to be scanned. Otherwise, items may not be
scanned correctly.
Refer to "Positioning Originals (Scanning from Computer)" for how to place items.
Note
• To convert text in the image into text data after scanning, specify Select Source instead of
selecting Auto.
• To reduce moire, set Select Source to Magazine or select the Reduce moire checkbox in
Image Processing Settings.
Color Mode
Select the color mode in which to scan the item.
Note
• Only Color is available when Select Source is Auto.
Paper Size
Select the size of the item to be scanned.
When you select Custom, a screen in which you can specify the paper size appears. Select a Unit,
then enter the Width and Height, and then click OK.
Note
• Only Auto is available when Select Source is Auto.
• Click Defaults in the screen in which you can specify the paper size to restore the specified
settings to the default settings.
Resolution
Select the resolution of the item to be scanned.
The higher the resolution (value), the more detail in your image.
Resolution
Note
• Only Auto is available when Select Source is Auto.
• Only 300 dpi or 400 dpi can be set when Start OCR is selected in Application Settings.
426
Image Processing Settings
Click (Right Arrow) to set the following. Available setting items vary by Select Source.
•When Select Source is Auto:
Apply recommended image correction
Applies suitable corrections automatically based on the item type.
Important
• The color tone may differ from the source image due to corrections. In that case,
deselect the checkbox and scan.
Note
• Scanning takes longer than usual when you enable this function.
•When Select Source is Photo:
Important
• When Color Mode is Black and White, Image Processing Settings is not available.
Sharpen outline
Emphasizes the outline of the subjects to sharpen the image.
•When Select Source is Magazine or Document:
Note
• When Color Mode is Black and White, only Reduce gutter shadow, Correct slanted text
document, and Detect the orientation of text document and rotate image appear.
Apply Auto Document Fix
Select this checkbox to sharpen text in a document or magazine for better readability.
Important
• The color tone may differ from the source image due to corrections. In that case,
deselect the checkbox and scan.
Note
• Scanning takes longer than usual when you enable this function.
Sharpen outline
Emphasizes the outline of the subjects to sharpen the image.
Reduce show-through
Sharpens text in an item or reduces show-through in newspapers, etc.
Reduce moire
Reduces moire patterns.
Printed materials are displayed as a collection of fine dots. "Moire" is a phenomenon where
uneven gradation or a stripe pattern appears when such photos or pictures printed with fine
dots are scanned.
Note
• Scanning takes longer than usual when you enable Reduce moire.
427
Reduce gutter shadow
Reduces gutter shadows that appear between pages when scanning open booklets.
Note
• Click Driver in the IJ Scan Utility main screen and scan to correct gutter shadows when
scanning non-standard size items or specified areas.
Refer to "Gutter Correction" for details.
• When you enable this function, scanning may take longer than usual with network
connection.
Correct slanted text document
Detects the scanned text and corrects the angle (within -0.1 to -10 degrees or +0.1 to +10
degrees) of the document.
Important
• The following types of documents may not be corrected properly since the text cannot
be detected correctly.
• Documents in which the text lines are inclined more than 10 degrees or the angles
vary by line
• Documents containing both vertical and horizontal text
• Documents with extremely large or small fonts
• Documents with small amount of text
• Documents containing figures/images
• Hand-written text
• Documents containing both vertical and horizontal lines (tables)
Note
• Scanning takes longer than usual when you enable Correct slanted text document.
Detect the orientation of text document and rotate image
Automatically rotates the image to the correct orientation by detecting the orientation of text
in the scanned document.
Important
• Only text documents written in languages that can be selected from Document
Language in the Settings (General Settings) dialog are supported.
• The orientation may not be detected for the following types of settings or documents
since the text cannot be detected correctly.
• Resolution is outside the range of 300 dpi to 600 dpi
• Font size is outside the range of 8 points to 48 points
• Documents containing special fonts, effects, italics, or hand-written text
• Documents with patterned backgrounds
In that case, select the Check scan results checkbox and rotate the image in the Save
Settings dialog.
428
(2) Save Settings Area
File Name
Enter the file name of the image to be saved. When you save a file, the date and four digits are
appended to the set file name in the "_20XX0101_0001" format.
Note
• When you select the Save to a subfolder with current date checkbox, the date and four digits
are appended to the set file name.
Save in
Displays the folder in which to save the scanned images. To add a folder, select Add... from the pop-
up menu, then click (Plus) in the displayed dialog and specify the destination folder.
The default save folder is the Pictures folder.
Important
• When the Settings dialog is displayed from My Image Garden, this option does not appear.
Data Format
Select the data format in which to save the scanned images.
You can select JPEG/Exif, TIFF, PNG, PDF, PDF (Multiple Pages), or Auto.
Important
• When Auto is selected, the save format may differ depending on how you place the item.
Positioning Originals (Scanning from Computer)
• You cannot select JPEG/Exif when Color Mode is Black and White.
• When Start OCR is selected in Application Settings, you cannot select PDF, PDF (Multiple
Pages), or Auto.
Note
•Auto appears only when Auto is selected for Select Source.
• With network connection, scanning may take longer than usual when you set TIFF or PNG in
Data Format.
JPEG Image Quality
You can specify the image quality of JPEG files.
Important
• This appears only when JPEG/Exif or Auto is selected in Data Format.
PDF Compression
Select the compression type for saving PDF files.
Standard
It is recommended that you normally select this setting.
High
Compresses the file size when saving, allowing you to reduce the load on your network/server.
Important
• This appears only when PDF, PDF (Multiple Pages), or Auto is selected in Data Format.
• When Black and White is selected in Color Mode, this option does not appear.
429
Create a PDF file that supports keyword search
Select this checkbox to convert text in images into text data and create PDF files that support
keyword search.
Important
• This appears only when PDF, PDF (Multiple Pages), or Auto is selected in Data Format.
Note
• PDF files that are searchable in the language selected in Document Language on the
(General Settings) tab of the Settings dialog are created.
Save to a subfolder with current date
Select this checkbox to create a current date folder in the folder specified in Save in and save
scanned images in it. The folder will be created with a name such as "20XX_01_01"
(Year_Month_Date).
If this checkbox is not selected, files are saved directly in the folder specified in Save in.
Check scan results
Displays the Save Settings dialog after scanning.
Important
• This does not appear when Select Source is Auto.
• When the Settings dialog is displayed from My Image Garden, this option does not appear.
(3) Application Settings Area
Open with an application
Select this when you want to enhance or correct the scanned images.
You can specify the application from the pop-up menu.
Send to an application
Select this when you want to use the scanned images as they are in an application that allows you to
browse or organize images.
You can specify the application from the pop-up menu.
Send to a folder
Select this when you also want to save the scanned images to a folder other than the one specified in
Save in.
You can specify the folder from the pop-up menu.
Attach to e-mail
Select this when you want to send e-mails with the scanned images attached.
You can specify the e-mail client you want to start from the pop-up menu.
Start OCR
Select this when you want to convert text in the scanned image into text data.
You can specify the application from the pop-up menu.
Do not start any application
Saves to the folder specified in Save in.
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Note
• To add an application or folder to the pop-up menu, select Add... from the pop-up menu, then click
(Plus) in the displayed dialog and specify the application or folder.
Instructions
Opens this guide.
Defaults
You can restore the settings in the displayed screen to the default settings.
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Settings (Scan and Stitch) Dialog
Click Scan and Stitch on the (Scanning from a Computer) tab to display the Settings (Scan and
Stitch) dialog.
In the Settings (Scan and Stitch) dialog, you can make advanced scan settings for scanning items larger
than the platen.
(1) Scan Options Area
(2) Save Settings Area
(3) Application Settings Area
Important
• When the Settings dialog is displayed from the Scan screen of My Image Garden, the setting items for
Application Settings do not appear.
(1) Scan Options Area
Select Source
Select the type of item to be scanned.
• Scanning photos: Photo
• Scanning documents: Document
• Scanning magazines: Magazine
Note
• To reduce moire, set Select Source to Magazine or select the Reduce moire checkbox in
Image Processing Settings.
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Color Mode
Select the color mode in which to scan the item.
Resolution
Select the resolution of the item to be scanned.
The higher the resolution (value), the more detail in your image.
Resolution
Image Processing Settings
Click (Right Arrow) to set the following. Available setting items vary by Select Source.
Important
• When Color Mode is Black and White, Image Processing Settings is not available.
•When Select Source is Photo:
Sharpen outline
Emphasizes the outline of the subjects to sharpen the image.
•When Select Source is Magazine or Document:
Sharpen outline
Emphasizes the outline of the subjects to sharpen the image.
Reduce show-through
Sharpens text in an item or reduces show-through in newspapers, etc.
Reduce moire
Reduces moire patterns.
Printed materials are displayed as a collection of fine dots. "Moire" is a phenomenon where
uneven gradation or a stripe pattern appears when such photos or pictures printed with fine
dots are scanned.
Note
• Scanning takes longer than usual when you enable Reduce moire.
(2) Save Settings Area
File Name
Enter the file name of the image to be saved. When you save a file, the date and four digits are
appended to the set file name in the "_20XX0101_0001" format.
Note
• When you select the Save to a subfolder with current date checkbox, the date and four digits
are appended to the set file name.
Save in
Displays the folder in which to save the scanned images. To add a folder, select Add... from the pop-
up menu, then click (Plus) in the displayed dialog and specify the destination folder.
The default save folder is the Pictures folder.
Important
• When the Settings dialog is displayed from My Image Garden, this option does not appear.
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Data Format
Select the data format in which to save the scanned images.
You can select JPEG/Exif, TIFF, PNG, PDF, or PDF (Multiple Pages).
Important
• You cannot select JPEG/Exif when Color Mode is Black and White.
Note
• With network connection, scanning may take longer than usual when you set TIFF or PNG in
Data Format.
PDF Compression
Select the compression type for saving PDF files.
Standard
It is recommended that you normally select this setting.
High
Compresses the file size when saving, allowing you to reduce the load on your network/server.
Important
• This appears only when PDF or PDF (Multiple Pages) is selected in Data Format.
• When Black and White is selected in Color Mode, this option does not appear.
Create a PDF file that supports keyword search
Select this checkbox to convert text in images into text data and create PDF files that support
keyword search.
Important
• This appears only when PDF or PDF (Multiple Pages) is selected in Data Format.
Note
• PDF files that are searchable in the language selected in Document Language on the
(General Settings) tab of the Settings dialog are created.
JPEG Image Quality
You can specify the image quality of JPEG files.
Important
• This appears only when JPEG/Exif is selected in Data Format.
Save to a subfolder with current date
Select this checkbox to create a current date folder in the folder specified in Save in and save
scanned images in it. The folder will be created with a name such as "20XX_01_01"
(Year_Month_Date).
If this checkbox is not selected, files are saved directly in the folder specified in Save in.
Check scan results
Displays the Save Settings dialog after scanning.
Important
• When the Settings dialog is displayed from My Image Garden, this option does not appear.
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(3) Application Settings Area
Open with an application
Select this when you want to enhance or correct the scanned images.
You can specify the application from the pop-up menu.
Send to an application
Select this when you want to use the scanned images as they are in an application that allows you to
browse or organize images.
You can specify the application from the pop-up menu.
Send to a folder
Select this when you also want to save the scanned images to a folder other than the one specified in
Save in.
You can specify the folder from the pop-up menu.
Do not start any application
Saves to the folder specified in Save in.
Note
• To add an application or folder to the pop-up menu, select Add... from the pop-up menu, then click
(Plus) in the displayed dialog and specify the application or folder.
Instructions
Opens this guide.
Defaults
You can restore the settings in the displayed screen to the default settings.
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Settings (Driver) Dialog
Click Driver on the (Scanning from a Computer) tab to display the Settings (Driver) dialog.
In the Settings (Driver) dialog, you can specify how to save images when scanning items by starting the
scanner driver from IJ Scan Utility and how to respond after saving them.
(1) Save Settings Area
(2) Application Settings Area
Important
• When the Settings dialog is displayed from My Image Garden, the setting items for Application
Settings do not appear.
(1) Save Settings Area
File Name
Enter the file name of the image to be saved. When you save a file, the date and four digits are
appended to the set file name in the "_20XX0101_0001" format.
Note
• When you select the Save to a subfolder with current date checkbox, the date and four digits
are appended to the set file name.
Save in
Displays the folder in which to save the scanned images. To add a folder, select Add... from the pop-
up menu, then click (Plus) in the displayed dialog and specify the destination folder.
The default save folder is the Pictures folder.
Important
• When the Settings dialog is displayed from My Image Garden, this option does not appear.
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Data Format
Select the data format in which to save the scanned images.
You can select JPEG/Exif, TIFF, PNG, PDF, or PDF (Multiple Pages).
Note
• When PDF or PDF (Multiple Pages) is selected, images up to 9600 pixels x 9600 pixels can be
scanned.
• When the Enable large image scans checkbox is selected in Save Settings, or when Start
OCR is selected in Application Settings, you can select JPEG/Exif, TIFF, or PNG.
• With network connection, scanning may take longer than usual when you set TIFF or PNG in
Data Format.
JPEG Image Quality
You can specify the image quality of JPEG files.
Important
• This appears only when JPEG/Exif is selected in Data Format.
PDF Compression
Select the compression type for saving PDF files.
Standard
It is recommended that you normally select this setting.
High
Compresses the file size when saving, allowing you to reduce the load on your network/server.
Important
• This appears only when PDF or PDF (Multiple Pages) is selected in Data Format.
Create a PDF file that supports keyword search
Select this checkbox to convert text in images into text data and create PDF files that support
keyword search.
Important
• This appears only when PDF or PDF (Multiple Pages) is selected in Data Format.
Note
• PDF files that are searchable in the language selected in Document Language on the
(General Settings) tab of the Settings dialog are created.
Save to a subfolder with current date
Select this checkbox to create a current date folder in the folder specified in Save in and save
scanned images in it. The folder will be created with a name such as "20XX_01_01"
(Year_Month_Date).
If this checkbox is not selected, files are saved directly in the folder specified in Save in.
Enable large image scans
Select this checkbox to scan images up to 21000 pixels x 30000 pixels and 1.8 GB.
Important
• When this checkbox is selected, you cannot select Send to an application, Send to a folder,
Attach to e-mail, or Start OCR.
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• When the Settings dialog is displayed from My Image Garden, this option does not appear.
Note
• When this checkbox is not selected, images up to 10208 pixels x 14032 pixels can be scanned.
Check scan results
Displays the Save Settings dialog after scanning.
Important
• When the Settings dialog is displayed from My Image Garden, this option does not appear.
(2) Application Settings Area
Open with an application
Select this when you want to enhance or correct the scanned images.
You can specify the application from the pop-up menu.
Send to an application
Select this when you want to use the scanned images as they are in an application that allows you to
browse or organize images.
You can specify the application from the pop-up menu.
Send to a folder
Select this when you also want to save the scanned images to a folder other than the one specified in
Save in.
You can specify the folder from the pop-up menu.
Attach to e-mail
Select this when you want to send e-mails with the scanned images attached.
You can specify the e-mail client you want to start from the pop-up menu.
Start OCR
Select this when you want to convert text in the scanned image into text data.
You can specify the application from the pop-up menu.
Do not start any application
Saves to the folder specified in Save in.
Note
•To add an application or folder to the pop-up menu, select Add... from the pop-up menu, then click
(Plus) in the displayed dialog and specify the application or folder.
Instructions
Opens this guide.
Defaults
You can restore the settings in the displayed screen to the default settings.
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Settings (General Settings) Dialog
Click the (General Settings) tab to display the Settings (General Settings) dialog.
In the Settings (General Settings) dialog, you can set the product to use, file size restriction on e-mail
attachment, language to detect text in images, and folder in which to save images temporarily.
Important
• When the Settings dialog is displayed from My Image Garden, some options may not appear.
Product Name
Displays the name of the product that IJ Scan Utility is currently set to use.
If the displayed product is not the one you want to use, select the desired product from the list.
In addition, for network connection, select one with "Network" after the product name.
Note
• With network connection, Select appears on the right side of the product name. Click Select to
display the network selection screen in which you can change the scanner to use. Refer to
"Network Scan Settings" for the setting procedure.
E-mail Attachment Size
You can restrict the size of scanned images to be attached to an e-mail.
You can select Small (Suitable for 640 x 480 Windows), Medium (Suitable for 800 x 600 Windows),
Large (Suitable for 1024 x 768 Windows), or No Change.
Document Language
You can select the language for detecting text in images and for use with search when a PDF file that
supports keyword search is created.
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Folder to Save Temporary Files
Displays the folder in which to save images temporarily. Click Browse... to specify the destination
folder.
Instructions
Opens this guide.
Defaults
You can restore the settings in the displayed screen to the default settings.
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Network Selection Screen
You can select the scanners or printers to be used for scanning or printing over a network from your
computer.
Network Selection Screen
In Product Name in the Settings (General Settings) dialog, select an item with "Network" after the
product name from the list, then click Select that appears to the right of the product name to display the
network selection screen.
Scanners
The Bonjour service names of the scanners or printers that can be used over the network are
displayed.
You can select one scanner or printer per model.
Important
• You cannot use over the network if Bonjour is disabled. Enable Bonjour on your scanner or
printer.
• If you have changed the Bonjour service name after selecting your scanner or printer by Bonjour
service name, reopen the network selection screen and select the new Bonjour service name
from Scanners.
Instructions
Opens this guide.
Note
• If the Bonjour service name of your scanner or printer does not appear or cannot be selected, check the
following, click OK to close the screen, then reopen it and try selecting again.
• The scanner driver is installed
• Network settings of your scanner or printer is completed after installing the scanner driver
• Network communication between your scanner or printer and computer is enabled
If your scanner or printer still does not appear, refer to "Network Communication Problems" for your
model from Home of the Online Manual.
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Save Settings Dialog
Select the Check scan results checkbox in Save Settings of the Settings dialog to display the Save
Settings dialog after scanning.
You can specify the data format and destination while viewing the thumbnails of scan results.
Important
• After scanning from My Image Garden, the Save Settings dialog does not appear.
(1) Preview Operation Buttons
(2) Scan Results Area
(3) Save Settings Area
(1) Preview Operation Buttons
/ (Rotate Left 90°)/(Rotate Right 90°)
Rotates scanned images 90 degrees counter-clockwise or clockwise.
Select the image you want to rotate, then click (Rotate Left 90°) or (Rotate Right 90°).
Important
• The preview operation buttons do not appear when the Enable large image scans checkbox is
selected in the Settings (Driver) dialog.
(2) Scan Results Area
Displays the thumbnails of the scanned images. You can change the save order of images via drag-and-
drop. The file names for saving appear below the thumbnails.
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(3) Save Settings Area
File Name
Enter the file name of the image to be saved. When you save a file, the date and four digits are
appended to the set file name in the "_20XX0101_0001" format.
Note
• When you select the Save to a subfolder with current date checkbox, the date and four digits
are appended to the set file name.
Save in
Displays the folder in which to save the scanned images. To add a folder, select Add... from the pop-
up menu, then click (Plus) in the displayed dialog and specify the destination folder.
The default save folder is the Pictures folder.
Data Format
Select the data format in which to save the scanned images.
You can select JPEG/Exif, TIFF, PNG, PDF, or PDF (Multiple Pages).
Important
• You cannot select PDF or PDF (Multiple Pages) in the following cases.
• When scanned by clicking Photo in the IJ Scan Utility main screen
• The Enable large image scans checkbox is selected in Save Settings of the Settings
(Driver) dialog
•Start OCR is selected in Application Settings of the Settings (Document Scan), Settings
(Custom Scan), or Settings (Driver) dialog
• You cannot select JPEG/Exif when Color Mode is Black and White.
Note
• With network connection, scanning may take longer than usual when you set TIFF or PNG in
Data Format.
JPEG Image Quality
You can specify the image quality of JPEG files.
Important
• This appears only when JPEG/Exif is selected in Data Format.
PDF Compression
Select the compression type for saving PDF files.
Standard
It is recommended that you normally select this setting.
High
Compresses the file size when saving, allowing you to reduce the load on your network/server.
Important
• This appears only when PDF or PDF (Multiple Pages) is selected in Data Format.
• When Black and White is selected in Color Mode, this option does not appear.
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Create a PDF file that supports keyword search
Select this checkbox to convert text in images into text data and create PDF files that support
keyword search.
Important
• This appears only when PDF or PDF (Multiple Pages) is selected in Data Format.
Note
• PDF files that are searchable in the language selected in Document Language on the
(General Settings) tab of the Settings dialog are created.
Save to a subfolder with current date
Select this checkbox to create a current date folder in the folder specified in Save in and save
scanned images in it. The folder will be created with a name such as "20XX_01_01"
(Year_Month_Date).
If this checkbox is not selected, files are saved directly in the folder specified in Save in.
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Image Stitch Window
Click Stitch in the IJ Scan Utility main screen to display the Image Stitch window.
You can scan the left and right halves of an item larger than the platen and combine them back into one
image. You can scan items up to approximately twice as large as the platen.
(1) Settings and Operation Buttons
(2) Toolbar
(3) Thumbnail View Area
(4) Preview Area
Note
• The displayed items vary depending on the select source and view.
(1) Settings and Operation Buttons
Select Output Size
B4 (B5 x 2)
Scans the left and right halves of a B4 size item separately.
A3 (A4 x 2)
Scans the left and right halves of an A3 size item separately.
11 x 17 (Letter x 2)
Scans the left and right halves of an item twice as large as Letter size separately.
Full Platen x 2
Scans the left and right halves of an item twice as large as the platen separately.
Scan Direction
Scan from Left
Displays the first scanned image on the left side.
Scan from Right
Displays the first scanned image on the right side.
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Scan Image 1
Start Scanning Image 1
Scans the first item.
Scan Image 2
Start Scanning Image 2
Scans the second item.
Adjust cropping frames
You can adjust the scan area in preview.
If no area is specified, the image of the size selected in Select Output Size will be saved. If an area
is specified, only the image in the cropping frame will be scanned and saved.
Adjusting Cropping Frames in the Image Stitch Window
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Save
Save
Saves the two scanned images as one image.
Cancel
Cancels Stitch scan.
(2) Toolbar
You can delete the scanned images or adjust the previewed images.
(Delete)
Deletes the image selected in the Thumbnail View area.
(Enlarge/Reduce)
Allows you to enlarge or reduce the preview image.
Left-clicking the Preview area enlarges the displayed image.
Control-clicking the Preview area reduces the displayed image.
(Rotate Left)
Rotates the preview image 90 degrees counter-clockwise.
(Rotate 180°)
Rotates the preview image 180 degrees.
(Rotate Right)
Rotates the preview image 90 degrees clockwise.
(Open Guide)
Opens this page.
(3) Thumbnail View Area
Displays the thumbnails of the scanned images. Appears blank if none has been scanned.
(4) Preview Area
Displays the scanned images. You can adjust the layout by dragging the scanned image or check the
results of the settings made in "(1) Settings and Operation Buttons."
447
When no image has been scanned:
After scanning the first item by clicking Start Scanning Image 1:
The image is scanned in the direction specified in Scan Direction, and 2 appears next to it.
After scanning the second item by clicking Start Scanning Image 2:
The two scanned images appear.
Related Topic
Scanning Originals Larger than the Platen (Image Stitch)
448
Using Scanner Driver
You can scan by starting the scanner driver from various applications.
Refer to Help of Mac OS for how to scan.
Note
• Refer to "Image Corrections and Color Adjustments" for details on the setting procedures for image
correction and color adjustment.
• Refer to "General Notes (Scanner Driver)" for the scanner driver.
• Refer to "Updating the Scanner Driver" for the scanner driver.
• In the Settings (Driver) dialog of IJ Scan Utility, you can also make advanced settings for scanning
with the scanner driver.
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Image Corrections and Color Adjustments
You can correct images and adjust colors using the scanner driver.
Important
• When image correction or color adjustment is applied to items without moire, dust/scratches, or faded
colors, the color tone may be adversely affected.
• Image correction results are not reflected in the trial scan screen.
Note
• Screens may vary depending on the application.
• Selectable settings depend on Kind settings.
• Scanning may take longer than usual when image correction or color adjustment is applied.
Image Adjustment
When Image Adjustment is set, the brightness of the specified portion of the image is optimized. Images
can be adjusted according to the automatically detected item type or the specified item type. The result
of the adjustment will be reflected in the entire image.
None
Image Adjustment will not be applied.
Auto
Applies Image Adjustment by automatically detecting the item type. It is recommended that you
normally select this setting.
Photo
Applies Image Adjustment suitable for photos.
Magazine
Applies Image Adjustment suitable for magazines.
Document
Applies Image Adjustment suitable for text documents.
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Note
• If the image is not adjusted properly with Auto, specify the item type.
• The color tone may change from the source image due to the Image Adjustment. In that case, set
Image Adjustment to None.
Reduce Dust
Scanned photos may contain white dots caused by dust or scratches. Use this function to reduce such
noise.
None
Dust and scratches will not be reduced.
Low
Select this to reduce small dust particles and scratches. Large ones may remain.
Medium
It is recommended that you normally select this setting.
High
Select this to reduce large dust particles and scratches; however, evidence of the reduction
process may remain or delicate parts of the image may be removed.
Important
• This function may not be effective for some types of photos.
Note
• It is recommended that you select None when scanning printed materials.
Fading Correction
Use this function to correct photos that have faded with time or have a colorcast. "Colorcast" is a
phenomenon where a specific color affects the entire picture due to the weather or ambient strong
colors.
None
Fading Correction will not be applied.
Low
Select this to correct a small amount of fading and colorcast.
Medium
It is recommended that you normally select this setting.
High
Select this to correct a large amount of fading and colorcast. This can affect the tone of the image.
Important
• Correction may not be applied properly if the scan area is too small.
• Not effective if Color is not selected for Kind.
Grain Correction
Use this function to reduce graininess (roughness) in photos taken with high-speed or sensitized film,
etc.
None
Graininess will not be reduced.
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Low
Select this when the photo is slightly grainy.
Medium
It is recommended that you normally select this setting.
High
Select this when the photo is very grainy. This can affect the gradation and sharpness of the
image.
Important
• Correction may not be applied properly if the scan area is too small.
Gutter Correction
Use this function to correct shadows that appear between pages when scanning open booklets.
Unclear or blurred text/lines caused by curved pages are not corrected.
None
Gutter shadow will not be corrected.
Low
Select this when the effect level is too strong with the medium setting.
Medium
It is recommended that you normally select this setting.
High
Select this when the effect level is too weak with the medium setting.
Important
• Do not place objects that weigh 4.4 lbs (2.0 kg) or more on the platen. In addition, do not press on
the item with a force exceeding 4.4 lbs (2.0 kg). If you press heavily, the scanner may not work
correctly or you might break the glass.
• Align the item with the edge of the platen. If placed slanted, correction will not be applied properly.
• Correction may not be applied properly depending on the item. If the page background is not white,
shadows may not be detected correctly or may not be detected at all.
• While scanning, press down on the spine with the same amount of pressure you used to preview
the scan. If the binding part is not even, correction will not be applied properly.
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• How to place the item depends on your model and the item to be scanned.
Unsharp Mask
Emphasizes the outline of the subjects to sharpen the image.
Descreen
Reduces moire patterns.
Printed materials are displayed as a collection of fine dots. "Moire" is a phenomenon where uneven
gradation or a stripe pattern appears when such photos or pictures printed with fine dots are scanned.
Important
• When enabling Descreen, disable Unsharp Mask. If Unsharp Mask is enabled, some moire
effects may remain.
Note
• Scanning takes longer than usual when you enable Descreen.
Reduce Show-through
Use this function to reduce show-through in duplex documents or lighten the base color in recycled
paper and other colored paper when scanning documents.
Important
•Reduce Show-through is effective only when Document or Magazine is selected for Image
Adjustment.
Calibrate before each scan
Calibrates the scanner every time before trial scanning and scanning, to reproduce correct color tones
in scanned images.
Note
• Calibration may take time depending on your computer.
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General Notes (Scanner Driver)
The scanner driver is subject to the following restrictions. Keep these points in mind when using the scanner
driver.
Scanner Driver Restrictions
• If the computer is shared among multiple users or when you have logged out and back on, a message
indicating that the scanner driver is in use may appear. In that case, disconnect the USB cable from
the computer, then reconnect it.
• Scanning may fail if the computer has resumed from sleep state with the scanner driver active. In that
case, follow these steps and scan again.
1. Turn off the machine.
2. Exit the scanner driver, then disconnect the USB cable from the computer and reconnect it.
3. Turn on the machine.
• Do not connect two or more scanners or multifunction printers with scanner function to the same
computer simultaneously. If multiple scanning devices are connected, you may experience errors
while accessing the devices.
• When using a network compatible model by connecting to a network, the machine cannot be
accessed from multiple computers at the same time.
• When using a network compatible model by connecting to a network, scanning takes longer than
usual.
• Make sure that you have adequate disk space available when scanning large images at high
resolutions. For example, at least 300 MB of free space is required to scan an A4 document at 600
dpi in full-color.
• Do not enter the computer into sleep or hibernate state during scanning.
454
Obtaining the Latest Scanner Driver
Upgrading your current scanner driver to the latest scanner driver may solve some problems you have
experienced.
To obtain the scanner driver, access our website and download the scanner driver for your model.
Important
• Scanner driver can be downloaded for free; however, Internet connection fees apply.
Related Topic
Before Installing the Scanner Driver
Installing the Scanner Driver
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Before Installing the Scanner Driver
Check the following points before installing the scanner driver. Check these also when you cannot install the
scanner driver.
Machine Status
• If the machine and computer are connected with a USB cable, disconnect the USB cable from the
computer.
Computer Settings
• Close all running applications.
• Log in as the administrator of the computer. You will be required to enter the name and password of the
user with administrator privileges. If you have multiple user accounts on Mac OS X, log in with the first
administrator account created.
Important
• If you install an older version of the scanner driver after installing a newer one, the scanner driver may
not operate properly. In that case, reinstall the newer scanner driver.
Note
• When installing multiple versions of the scanner driver, install the older scanner driver first.
Related Topic
Obtaining the Latest Scanner Driver
Installing the Scanner Driver
457
Installing the Scanner Driver
Access our website via the Internet to download the latest scanner driver.
Follow these steps to install the downloaded scanner driver.
1. Mount the disk.
Double-click the downloaded disk image file.
The file is decompressed and the disk is mounted.
2. Start the installer.
Double-click the ".pkg" file in the decompressed disk.
Installation starts.
3. Install the driver.
Follow the prompts to install.
When the license agreement screen appears, read the terms and click Continue. If you do not accept
the license agreement, you cannot install this software.
If an authentication screen appears, enter the administrator's name and password, then click Install
Software.
4. Complete the installation.
The scanner driver is installed.
Set up the network environment if you have more than one scanner or have a network compatible model
and changed the connection from USB connection to network connection.
Refer to "Network Scan Settings" for the setting procedure.
Important
• Installation may fail if you click Go Back during the process. In that case, select Quit Installer from the
Installer menu to exit the installer, then start over the installation.
• Scanner driver can be downloaded for free; however, Internet connection fees apply.
Related Topic
Obtaining the Latest Scanner Driver
Before Installing the Scanner Driver
458
Resolution
The data in the image you have scanned is a collection of dots carrying information about brightness and
color. The density of these dots is called "resolution," and resolution will determine the amount of detail your
image contains. The unit of resolution is dots per inch (dpi). Dpi is the number of dots per inch (2.5 cm).
The higher the resolution (value), the more detail in your image; the lower the resolution (value), the less
detail.
How to Set the Resolution
You can set the resolution in Resolution on the (Scanning from a Computer) tab of the Settings
dialog.
Appropriate Resolution Settings
Set the resolution according to the use of the scanned image.
Item Type Use Color Mode Appropriate
Resolution
Color photo
Copying
(Printing) Color 300 dpi
Creating a postcard Color 300 dpi
Saving to a computer Color 300 dpi
Using on a website or attaching
to e-mail Color 150 dpi
Black and white photo
Saving to a computer Grayscale 300 dpi
Using on a website or attaching
to e-mail Grayscale 150 dpi
Text document (document or
magazine)
Copying Color, Grayscale, or
Black and White 300 dpi
Attaching to e-mail Color, Grayscale, or
Black and White 150 dpi
Scanning text using OCR Color or Grayscale 300 dpi
Important
• If you double the resolution, the data size of the scanned image quadruples. If the file is too large, the
processing speed will slow down significantly, and you will experience inconvenience such as lack of
memory. Set the minimum required resolution according to the use of the image.
Note
• When you will be printing the scanned image by enlarging it, scan by setting a higher resolution than
the recommended one above.
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Data Formats
You can select a data format when saving scanned images. You should specify the most suitable data
format according to how you want to use the image on which application.
Available data formats vary by application and operating system (Windows or Mac OS).
See below for the characteristics of each image data format.
PNG (Standard File Extension: .webp)
A data format often used on websites.
PNG is suitable for editing saved images.
JPEG (Standard File Extension: .jpg)
A data format often used on websites and for digital camera images.
JPEG features high compression rates. JPEG images slightly degrade every time they are saved, and
cannot be returned to their original state.
JPEG is not available for black and white images.
TIFF (Standard File Extension: .tif)
A data format featuring a relatively high compatibility between various computers and applications.
TIFF is suitable for editing saved images.
Note
• Some TIFF files are incompatible.
• IJ Scan Utility supports the following TIFF file formats.
• Uncompressed, black and white binary
• Uncompressed, RGB (8 bits per channel)
• Uncompressed, Grayscale
PDF (Standard File Extension: .pdf)
A data format for electronic documents, developed by Adobe Systems Incorporated.
It can be used on various computers and operating systems, and fonts can be embedded as well; therefore,
people in different environments can exchange the files without being aware of the differences.
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Positioning Originals (Scanning from Computer)
Learn how to place items on the platen of your scanner or printer. Place items correctly according to the
type of item to be scanned. Otherwise, items may not be scanned correctly.
Important
• Do not place objects on the document cover. When you open the document cover, the objects may fall
into your scanner or printer, resulting in malfunction.
• Close the document cover when scanning.
Placing Items
Place items as described below to scan by detecting the item type or size automatically.
Important
• When scanning by specifying the paper size in IJ Scan Utility or the scanner driver, align an upper
corner of the item with the corner at the arrow (alignment mark) of the platen.
• Photos that have been cut to various shapes and items smaller than 1.2 inches (3 cm) square cannot
be cropped accurately when scanning.
• Reflective disc labels may not be scanned as expected.
• When scanned using the scanner driver, the response may differ. In that case, adjust the cropping
frame (selection box) manually.
For Photos, Postcards, Business Cards, or BD/DVD/CD For Magazines, Newspapers, or Documents
Placing a Single Item:
Place the item face-down on the platen, with 0.4 inch (1
cm) or more space between the edges (diagonally striped
area) of the platen and the item. Portions placed on the
diagonally striped area cannot be scanned.
Important
• Large items (such as A4 size photos) that cannot be
placed away from the edges/arrow (alignment mark) of
the platen may be saved as PDF files. To save in a
format other than PDF, scan by specifying the data
format.
Place the item face-down on the platen and align an
upper corner of the item with the corner at the arrow
(alignment mark) of the platen. Portions placed on the
diagonally striped area cannot be scanned.
Important
• Refer to "Loading Originals" for your model from
Home of the Online Manual for details on the
portions in which items cannot be scanned.
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Placing Multiple Items:
Allow 0.4 inch (1 cm) or more space between the edges
(diagonally striped area) of the platen and items, and
between items. Portions placed on the diagonally striped
area cannot be scanned.
more than 0.4 inch (1 cm)
Note
• In IJ Scan Utility, you can place up to 12 items.
• Positions of slanted items (10 degrees or less) are
corrected automatically.
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Network Scan Settings
You can connect your scanner or printer to a network to share it among multiple computers.
Important
• Multiple users cannot scan at the same time.
• To scan over a network, enable Bonjour on your scanner or printer.
Note
• Complete the network settings of your scanner or printer beforehand by following the instructions on the
web page.
• With network connection, scanning takes longer than USB connection.
Setting for Scanning with IJ Scan Utility
In the IJ Scan Utility main screen, select your scanner or printer that is connected to a network.
1. Start IJ Scan Utility.
2. Select "Canon XXX series Network" (where "XXX" is the model name) for Product
Name.
You can scan via a network connection.
Note
• If you cannot scan, check that your scanner or printer is selected in the network selection
screen.
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Scanning Using Smartphone/Tablet
This machine supports the following scan functions.
PIXMA/MAXIFY Cloud Link
PIXMA/MAXIFY Cloud Link is a web service provided by Canon. Save scanned images to data storage
services through integration with various cloud services without using a computer.
Using PIXMA/MAXIFY Cloud Link
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Using PIXMA/MAXIFY Cloud Link
By using PIXMA/MAXIFY Cloud Link, you can connect your printer to a cloud service, such as CANON
iMAGE GATEWAY, Evernote, or Twitter, and use the following functions without using a computer:
• Print images from a photo-sharing service
• Print documents from a data management service
• Save scanned images to a data management service.
• Use Twitter to report the printer status, such as no paper or low ink levels.
In addition, you can use various functions by adding and registering apps that are linked with various cloud
services.
Using PIXMA/MAXIFY Cloud Link from Your Printer
Using PIXMA/MAXIFY Cloud Link from Your Smartphone, Tablet, or Computer
Important
• In certain countries, PIXMA/MAXIFY Cloud Link may not be available or the available apps may be
different.
• Some apps require that you have an account before you use those apps. For such apps, please set up
an account beforehand.
• To find out which models support PIXMA/MAXIFY Cloud Link check the Canon homepage.
• The screen display may change without prior notice.
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Troubleshooting
Frequently Asked Questions
•Cannot Find Machine on Network
•Cannot Find Machine on Wireless LAN
•Printing Does Not Start
•Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks Appear
•An Error Occurs
•Print Results Are Unsatisfactory
•Message Appears
•Cannot Install MP Drivers
•Network Key Unknown
•Paper Jams
Examples of Problems
Machine Does Not Move
•Power Does Not Come On
•Power Shuts Off By Itself
•Machine Suddenly Cannot Be Used
•Printing Does Not Start
•Paper Jams
• Scanning Problems (Windows)
•Scanning Problems (Mac OS)
•Cannot Print/Scan from Smartphone/Tablet
Cannot Set Correctly
•Cannot Find Machine on Check Printer Settings Screen
•Message Appears on Computer During Setup
•Cannot Find Machine on Wireless LAN
•USB Connection Problems
•Cannot Communicate with Machine via USB
•Network Key Unknown
•Machine Cannot Be Used After Replacing Wireless Router or Changing Its Settings
•Administrator Password Set for Machine Unknown
•Checking Network Information
•Restoring to Factory Defaults
•Cannot Install MP Drivers
•Easy-WebPrint EX Does Not Start or Easy-WebPrint EX Menu Does Not Appear (Windows)
•Updating MP Drivers in Network Environment (Windows)
Print/Scan Results Are Unsatisfactory
•Printing Does Not Start
•Printing Is Slow
•Copying/Printing Stops
•Print Results Are Unsatisfactory
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•No Ink Comes Out
•Paper Jams
•Paper Does Not Feed Properly/"No Paper" Error
•Automatic Duplex Printing Problems
• Scan Results Are Unsatisfactory (Windows)
•Scan Results Are Unsatisfactory (Mac OS)
Error or Message Appears
•An Error Occurs
•Message Appears
•List of Support Code for Error
•Error Message Appears on PictBridge (Wireless LAN) Compliant Device
• IJ Scan Utility Error Messages (Windows)
•IJ Scan Utility Error Messages (Mac OS)
• ScanGear (Scanner Driver) Error Messages
•Scanner Driver Error Messages
Operation Problems
Network Communication Problems
Printing Problems
Problems while Printing/Scanning from Smartphone/Tablet
Scanning Problems (Windows)
Scanning Problems (Mac OS)
Mechanical Problems
Installation and Download Problems
Errors and Messages
If You Cannot Solve a Problem
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Cannot Find Machine on Check Printer Settings Screen
If the machine cannot be found on the Check Printer Settings screen during network communications
setup, check the network settings and try again.
Cannot Find Machine During Wireless LAN Setup: Check 1
Important
• If the machine cannot be detected while you are setting up the network communication using a USB
cable, the machine may be in the access point mode. In this case, finish the access point mode and
enable the wireless LAN and try to redetect the machine.
Using Machine with Access Point Mode
Note
• To set up network communications via USB instead, select Set up the network connection via USB
check box on Check Printer Settings screen, and then click Next.
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Cannot Find Machine During Wireless LAN Setup: Check 1
Are computer and network device (router, etc.) configured and can
computer connect to network?
Make sure you can view web pages on your computer.
If you cannot view any web pages:
Configure the computer and network device.
For the procedures, refer to the instruction manuals supplied with the computer and network device, or
contact their manufacturers.
If you can view web pages after configuring the computer and network device, click Redetect on the
Check Printer Settings screen to detect the machine.
If the machine is found, follow the instructions on the screen to continue to set up network communication.
If you can view web pages:
Go to check 2.
Cannot Find Machine During Wireless LAN Setup: Check 2
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Cannot Find Machine During Wireless LAN Setup: Check 2
Does your security software's firewall or computer operating system
interfere with network communications setup?
The firewall of your security software or operation system for computer may limit communication between
the machine and your computer. Check the firewall setting of your security software or operation system
or the message shown on your computer.
If firewall interferes with setup:
•If message appears:
If a message appears warning that Canon software is attempting to access the network, set the
security software to allow access.
After allowing the software to access, click Redetect on the Check Printer Settings screen to
redetect the machine.
If the machine is found, follow the instructions on the screen to continue to set up network
communication.
•If no message appears:
Cancel the setup, and then set the security software to allow Canon software to access the network.
◦ For Windows:
The file Setup.exe or Setup64.exe in the win > Driver > DrvSetup folder on the Setup CD-ROM
◦ For Mac OS:
Setup.app, Canon IJ Network Tool.app, canonijnetwork.bundle, CIJScannerRegister.app,
Canon IJ Scan Utility2.app, and CIJSUAgent.app
After setting the security software, redo the network communication setup from the beginning.
Note
• For more on firewall settings of your operating system or security software, see instruction manual or
contact its manufacturer.
If firewall settings are not causing problem:
Go to check 3.
Cannot Find Machine During Wireless LAN Setup: Check 3
473
Cannot Find Machine During Wireless LAN Setup: Check 3
Check wireless router settings.
Check wireless router network connection settings, such as IP address filtering, MAC address filtering,
and DHCP function.
Make sure the same radio channel is assigned to the wireless router and the machine.
To check the settings of the wireless router, see the instruction manual supplied with the wireless router or
contact the manufacturer.
After checking the wireless router settings, click Redetect on the Check Printer Settings screen to
redetect the machine.
If the machine is found, follow the instructions on the screen to continue to set up network communication.
If wireless router settings are not causing problem:
Go to check 4.
Cannot Find Machine During Wireless LAN Setup: Check 4
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Cannot Find Machine During Wireless LAN Setup: Check 4
Check wireless router configuration and make sure the machine is not
placed too far away from the wireless router.
Make sure the wireless router you are using is configured to use 2.4 GHz bandwidth.
For more on checking the setting of the wireless router, refer to the instruction manual supplied with the
wireless router or contact its manufacturer.
After checking the wireless router setting, make sure the machine is not placed far away from the wireless
router.
The machine can be up to 50 m (164 ft) from the wireless router indoors. Make sure the machine is close
enough to the wireless router to be used.
In addition, check where the machine and the wireless router are located and take the appropriate action.
• Check for obstructions between the machine and the wireless router.
Wireless communication between different rooms or floors is generally poor. Adjust the location of the
machine and the wireless router.
• Make sure there is no source of radio wave interference near the machine or the wireless router.
If a device like a microwave oven that emits radio waves of the same frequency bandwidth as a
wireless router is nearby, it may cause interference. Place the machine or the wireless router as far
away from the interference source as possible.
After taking measures above, click Redetect on the Check Printer Settings screen to redetect the
machine.
If the machine is found, follow the instructions on the screen to continue to set up network communication.
If the machine is not yet detected, select the Set up the network connection via USB check box on the
Check Printer Settings screen, and then click Next to set up the network communication via USB.
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Cannot Find Machine on Printers on Network List Screen
The machine could not be detected with the current setup method.
Select the Setting printer could not be found on the list check box and click Next. The screen to show
another setup method is displayed.
Perform setup following the instructions on the screen.
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Cannot Proceed beyond Printer Connection Screen/Connect Cable
Screen
If you cannot proceed beyond the Printer Connection screen or the Connect Cable screen, check the
following.
Check1 Make sure USB cable is securely plugged in to machine and computer.
Connect the machine and the computer using a USB cable as the illustration below. The USB port is located at
the back of the machine.
Check the items below only if you cannot proceed beyond the Printer Connection screen.
Check2 Follow procedure below to connect machine and computer again.
Important
•For Mac OS, make sure the lock icon is on the lower left of the Printers & Scanners screen (Print & Scan
screen in Mac OS X v10.8 or Mac OS X v10.7).
If the icon (locked) is displayed, click the icon to unlock. (The administrator name and the password
are necessary to unlock.)
1. Turn off machine.
2. Unplug USB cable from machine and computer and connect it again.
3. Turn on machine.
Check3 If you cannot resolve problem, follow procedure below to reinstall MP Drivers.
1. Click Cancel.
2. Click Start Over on Installation Failure screen.
3. Click Exit on Start Setup screen and finish setup.
4. Turn off machine.
5. Restart computer.
6. Make sure you have no application software running.
7. Redo setup according to instructions on Canon website.
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Note
• For Windows, you can use the Setup CD-ROM to redo setup.
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Cannot Find Machine on Wireless LAN
Check1 Make sure machine is turned on.
Check2 Make sure Wi-Fi lamp is lit on machine.
If the Wi-Fi lamp is off, the wireless LAN is disabled. Follow the procedure below to enable the wireless LAN.
1. Press and hold Wi-Fi button and release it when ON lamp flashes.
2. Press Color button, Black button, and then Wi-Fi button in this order.
When the ON lamp changed from flashing to lit and the Wi-Fi lamp lights up, and then the wireless LAN is
enabled.
Check3 If machine is temporarily connected to computer via USB cable, make sure
USB cable is connected properly.
If you set up the wireless LAN connection or change the wireless LAN settings using IJ Network Tool over a USB
connection, connect the machine and the computer using a USB cable as the illustration below. The USB port is
at the back of the machine.
Check4 Make sure machine setup is complete.
If it is not, perform setup.
•For Windows:
Use the Setup CD-ROM or follow the instructions on the Canon website.
• For Mac OS:
Follow the instructions on the Canon website.
Check5 If using IJ Network Tool, look for machine again.
•For Windows:
Canon IJ Network Tool Screen
• For Mac OS:
Canon IJ Network Tool Screen
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Check6 If searching for machine over a network, make sure machine is associated with
a port. (Windows)
If No Driver appears under Name in IJ Network Tool, the machine is not associated with a port. Select
Associate Port in the Settings menu to associate a port with the machine.
When Printer Driver Is Not Associated with Port
Check7 Make sure machine and wireless router network settings match.
See instruction manual provided with wireless router or contact its manufacturer to check wireless router
settings, and then modify machine settings to match.
Setting an Encryption Key
Check8 Check for obstructions.
Wireless communication between different rooms or floors is generally poor. Move the machine and wireless
router as necessary.
To check the radio status,
•For Windows:
Monitoring Wireless Network Status
•For Mac OS:
Monitoring Wireless Network Status
Check9 Make sure the machine is not placed too far away from the wireless router.
The machine can be up to 50 m (164 ft) from the wireless router indoors. Make sure the machine is close
enough to the wireless router to be used.
To check the radio status,
•For Windows:
Monitoring Wireless Network Status
•For Mac OS:
Monitoring Wireless Network Status
Check10 Make sure there is no source of radio wave interference nearby.
If a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router is
nearby, it may cause interference. Place the wireless router as far away from interference sources as possible.
To check the radio status,
•For Windows:
Monitoring Wireless Network Status
• For Mac OS:
Monitoring Wireless Network Status
Check11 Make sure computer network settings are correct.
Make sure the computer can communicate with the wireless router over the wireless LAN.
480
Check12 Make sure Enable bidirectional support is selected in Ports sheet of
properties dialog box of printer driver. (Windows)
Check13 Make sure security software's firewall is off.
If your security software's firewall is on, a message may appear warning you that Canon software is attempting
to access the network. If this warning message appears, set security software to always allow access.
If you are using any programs that switch between network environments, check their settings. Some programs
use a firewall by default.
Check14 If using a router, connect machine and computer to LAN side (same network
segment).
Check15 If machine is connected to an AirPort Base Station via LAN, use alphanumeric
characters for network name (SSID). (Mac OS)
Check16 Check machine's TCP/IP setting and disable IPv6.
To check the current TCP/IP setting, print out the network setting information using the operation panel.
Printing Network Settings
If "TCP/IPv6" is set to "Enable", both IPv4 and IPv6 are enabled.
Press and hold Stop button and release it when Alarm lamp flashes 23 times.
IPv6 is disabled and only IPv4 is enabled.
If the problem is not resolved, redo setup.
•For Windows:
Use the Setup CD-ROM or follow the instructions on the Canon website.
•For Mac OS:
Follow the instructions on the Canon website.
481
Machine Suddenly Cannot Be Used
Cannot Communicate with Machine Following Network Settings Change (Windows)
Cannot Communicate with Machine via Wireless LAN
Cannot Communicate with Machine Using Access Point Mode
Cannot Print or Scan from Network Computer
Cannot Communicate with Machine Following Network Settings
Change (Windows)
It may take a while for the computer to obtain an IP address, or you may need to restart your computer.
Make sure the computer has obtained a valid IP address, and try again to find the machine.
Cannot Communicate with Machine via Wireless LAN
Check1 Make sure machine is turned on.
Check2 Make sure machine and wireless router network settings match.
To check the settings of the wireless router, refer to the instruction manual provided with it or contact its
manufacturer.
To check the current network settings of the machine, print out the network setting information.
Printing Network Settings
If the machine network settings do not match with those of the wireless router, change the network settings of
the machine to match with those of the wireless router using IJ Network Tool.
Check3 Make sure machine is not placed too far away from the wireless router.
The machine can be up to 50 m (164 ft) from the wireless router indoors. Make sure the machine is close
enough to the wireless router to be used.
Check4 Check for obstructions.
Wireless communication between different rooms or floors is generally poor. Move the machine and wireless
router as necessary.
Check5 Make sure there is no source of radio wave interference nearby.
If a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router
is nearby, it may cause interference. Place the wireless router as far away from interference sources as
possible.
Check6 Make sure computer network settings are correct.
483
For more on connecting and setting up a network device, see the device instruction manual or contact its
manufacturer.
Check7 Make sure wireless signal is strong. Monitor signal status and move machine
and wireless router as necessary.
• For Windows:
Monitoring Wireless Network Status
•For Mac OS:
Monitoring Wireless Network Status
Check8 Make sure you are using a valid channel.
Usable wireless channels may be limited depending on wireless network device used by your computer. See
the instruction manual provided with your computer or wireless network device to check usable wireless
channels.
Check9 Make sure channel set on wireless router is a usable channel as confirmed in
Check 8.
If it is not, change the channel set on the wireless router.
Check10 Make sure security software's firewall is off.
If your security software's firewall is on, a message may appear warning you that Canon software is attempting
to access the network. If this warning message appears, set security software to always allow access.
If you are using any programs that switch between network environments, check their settings. Some
programs use a firewall by default.
Check11 If using a router, connect machine and computer to LAN side (same network
segment).
Check12 If machine is connected to an AirPort Base Station via LAN, use
alphanumeric characters for network name (SSID). (Mac OS)
If the problem is not resolved, redo setup.
• For Windows:
Use the Setup CD-ROM or follow the instructions on the Canon website.
• For Mac OS:
Follow the instructions on the Canon website.
•Positioning:
Make sure there are no obstacles between the wireless router and the machine.
Note
•To connect machine to Windows XP computer using cableless setup, follow these steps:
Follow the procedure below to set up the machine and computer.
1. Set machine to Access Point Mode.
484
2. Right-click Wireless Network Connections icon on notification area of desktop, and then click
View Available Wireless Networks.
3. Select network name on screen that appears, and then click Connect.
Select "XXXXXX-MGXXXXseries" ("XX" represents alphanumeric characters) as network name.
4. Enter network key on screen that appears, and then click Connect.
By default, the serial number of the machine is used as the network key. Check the serial
number on the back of the machine.
5. Use Setup CD-ROM or follow instructions on Canon website.
Cannot Communicate with Machine Using Access Point Mode
Check1 Make sure machine is turned on.
Check2 Is the access point mode disabled?
Enable the access point mode following the procedure below.
1. Press and hold Wi-Fi button and release it when ON lamp flashes.
2. Press Black button, Color button, and then Wi-Fi button in this order.
The ON lamp changed from flashing to lit and the access point mode is enabled.
Check3 Make sure machine is selected as connection for wireless communication
device (e.g. computer, smartphone, or tablet).
Select the access point name (SSID) specified for the machine as the connection destination for
communication devices.
Check4 Have you entered the proper password specified for the access point mode?
If the security setting of the access point mode is enabled, you need to enter the password to connect your
communication device to the machine.
Check5 Make sure machine is not too far away.
Place wireless communication devices a suitable distance from the machine.
Check6 Check for obstructions.
Wireless communication between different rooms or floors is generally poor. Move the machine as necessary.
Check7 Make sure there is no source of radio wave interference nearby.
If a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router
is nearby, it may cause interference. Place the machine as far away from interference sources as possible.
Check8 Make sure 5 devices are already connected.
Access Point Mode does not allow more than 5 devices to be connected.
485
Cannot Print or Scan from Network Computer
Check1 Make sure computer network settings are correct.
For more on computer setup, see your computer instruction manual or contact its manufacturer.
Check2 If MP Drivers are not installed, install them.
• For Windows:
Install the MP Drivers using the Setup CD-ROM or install them from the Canon website.
•For Mac OS:
Install the MP Drivers from the Canon website.
Check3 Make sure wireless router does not restrict which computers can access it.
For more on connecting to and setting up your wireless router, see the wireless router instruction manual or
contact its manufacturer.
Note
•To check the MAC address or IP address of your computer, see Checking Computer IP Address or MAC
Address.
486
Network Key Unknown
WEP or WPA/WPA2 Key Set for Access Point Unknown, Cannot Connect
Setting an Encryption Key
WEP or WPA/WPA2 Key Set for Access Point Unknown, Cannot
Connect
For details on setting up a wireless router, see the instruction manual provided with the wireless router or
contact its manufacturer. Make sure your computer can communicate with the wireless router.
Set up the machine to match the wireless router settings using IJ Network Tool.
Setting an Encryption Key
For details on setting up a wireless router, see the instruction manual provided with the wireless router or
contact its manufacturer. Make sure your computer can communicate with the wireless router.
Set up the machine to match the wireless router settings using IJ Network Tool.
•Using WEP
The key length, key format, key to use (one of 1 to 4), and authentication method must be the same
for the wireless router, the machine, and your computer.
To communicate with a wireless router that uses automatically generated WEP keys, you must set the
machine to use the key generated by the wireless router, entering it in hexadecimal format.
◦ For Windows:
Normally, select Auto for the authentication method. Otherwise, select Open System or Shared
Key depending on the wireless router's settings.
When the WEP Details screen appears after you click Set on the Search screen, follow the on-
screen instructions and set key length, key format, key number, and authentication method to
enter a WEP key.
For details, see Changing WEP Detailed Settings.
◦ For Mac OS:
Normally, select Auto for the authentication method. Otherwise, select Open System or Shared
Key depending on the wireless router's settings.
When the WEP Details screen appears after you click Set on the Wireless Routers screen,
follow the on-screen instructions and set key length, key format, key number, and authentication
method to enter a WEP key.
For details, see Changing WEP Detailed Settings.
Note
• If the machine is connected to an AirPort Base Station via LAN:
487
If the machine is connected to an AirPort Base Station via a LAN, check the settings in
Wireless Security of AirPort Utility.
• Select 64 bit if WEP 40 bit is selected for key length in AirPort Base Station.
• Select 1 for Key ID. Otherwise, computer will not be able to communicate with machine
via the wireless router.
•Using WPA/WPA2
The authentication method, passphrase, and dynamic encryption type must be the same for the
wireless router, the machine, and your computer.
Enter the passphrase configured on the wireless router (a sequence of between 8 and 63
alphanumeric characters, or a 64-character hexadecimal number).
Either TKIP (basic encryption) or AES (secure encryption) is selected automatically as the dynamic
encryption method.
◦ For Windows:
For details, see Changing WPA/WPA2 Detailed Settings.
◦ For Mac OS:
For details, see Changing WPA/WPA2 Detailed Settings.
Note
• This machine supports WPA/WPA2-PSK (WPA/WPA2-Personal) and WPA2-PSK (WPA2-
Personal).
488
Administrator Password Set for Machine Unknown
Initialize the machine settings.
Initializing Machine Settings
After initializing the machine settings, redo setup.
•For Windows:
Use the Setup CD-ROM or follow the instructions on the Canon website.
•For Mac OS:
Follow the instructions on the Canon website.
489
Machine Cannot Be Used After Replacing Wireless Router or
Changing Its Settings
When you replace a wireless router, redo the network setup for the machine.
• For Windows:
Use the Setup CD-ROM or follow the instructions on the Canon website.
• For Mac OS:
Follow the instructions on the Canon website.
If this does not solve the problem, see below.
Cannot Communicate with Machine After Enabling MAC/IP Address Filtering or Encryption Key on
Wireless Router
With Encryption On, Cannot Communicate with Machine After Changing Encryption Type at Wireless
Router
Cannot Communicate with Machine After Enabling MAC/IP Address
Filtering or Encryption Key on Wireless Router
Check1 Check wireless router setting.
To check the wireless router setting, see the instruction manual provided with the wireless router or contact its
manufacturer. Make sure the computer and the wireless router can communicate with each other under this
setting.
Check2 If filtering MAC addresses or IP addresses at wireless router, check that MAC
addresses or IP addresses for computer, network device, and machine are registered.
Check3 If using WEP or WPA/WPA2 key, make sure encryption key for computer,
network device, and machine matches key set for wireless router.
Not only the WEP key itself, but also the key length, key format, the key ID to use, and the authentication
method must be the same for the machine, the wireless router, and the computer.
Normally, select Auto for the authentication method. To set it manually, select Open System or Shared Key
depending on the wireless router's settings.
For details, see Setting an Encryption Key.
490
With Encryption On, Cannot Communicate with Machine After
Changing Encryption Type at Wireless Router
If you change the encryption type for the machine and it subsequently cannot communicate with the
computer, make sure the encryption type for the computer and the wireless router matches the type set
for the machine.
Cannot Communicate with Machine After Enabling MAC/IP Address Filtering or Encryption Key on
Wireless Router
491
Printing Is Slow
Check1 Machine may be printing or scanning a large job from another computer.
Check2 Monitor signal status and move machine and wireless router as necessary.
• For Windows:
Monitoring Wireless Network Status
•For Mac OS:
Monitoring Wireless Network Status
Make sure there are no obstacles between the wireless router and the machine. Wireless communication
between different rooms or floors is generally poor. Wireless communication can be impeded by building
materials containing metal or concrete. If the machine cannot communicate with the computer over a wireless
LAN due to a wall, place the machine and the computer in the same room.
Check3 Make sure there is no source of radio wave interference nearby.
If a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router is
nearby, it may cause interference. Place the wireless router as far away from interference sources as possible.
492
Ink Level Not Shown on Printer Status Monitor (Windows)
Use the printer driver with bidirectional communication.
Select Enable bidirectional support in the Ports sheet of the properties dialog box of the printer driver.
How to Open the Printer Driver Setup Window
493
Message Appears on Computer During Setup
Enter Password Screen Appears During Setup
Encryption Settings Screen Appears When Access Point Selected from Search Screen
"You are connecting the machine to the non encrypted wireless network" Appears
Enter Password Screen Appears During Setup
The following screen appears if the machine is set up for use with a network and an administrator
password has been set.
• For Windows:
• For Mac OS:
Enter the administrator password set for the machine.
Note
• An administrator password is already set for the machine at the time of purchase.
For details:
Administrator Password
For improved security, we recommend that you change the administrator password.
• For Windows:
Changing Settings in Admin Password Sheet
• For Mac OS:
Changing Settings in Admin Password Sheet
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Encryption Settings Screen Appears When Access Point Selected
from Search Screen
This screen appears automatically if the selected wireless router is encrypted. Set the same encryption
settings as those set for the wireless router.
• For Windows:
For more on encryption settings, see Changing Settings in Wireless LAN Sheet.
• For Mac OS:
For more on encryption settings, see Changing Settings in Wireless LAN Sheet.
"You are connecting the machine to the non encrypted wireless
network" Appears
Security is not configured on the wireless router. The machine can still be used, so continue the setup
procedure and complete it.
Important
• If you connect to a network that is not protected with security measures, there is a risk of disclosing
data such as your personal information to a third party.
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Packets Are Sent Constantly (Windows)
When IJ Network Scanner Selector EX is enabled, it periodically transmits packets to check communication
with the machine over the network. If you are using your computer in a network environment other than the
one used to set up the machine, disable IJ Network Scanner Selector EX.
To disable IJ Network Scanner Selector EX, right-click the icon on the notification area on the desktop
and select Disable Canon IJ Network Scanner Selector EX.
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Checking Network Information
Checking Machine IP Address or MAC Address
Checking Computer IP Address or MAC Address
Checking Communication Between the Computer, the Printer, and the Wireless Router
Checking Network Settings Information
Checking Machine IP Address or MAC Address
To check the machine's IP Address or MAC address, print out the network setting information using the
operation panel.
Printing Network Settings
You can check the network setting information on the computer screen.
• For Windows:
Canon IJ Network Tool Screen
• For Mac OS:
Canon IJ Network Tool Menus
Checking Computer IP Address or MAC Address
To check the IP Address or MAC address of your computer, follow the instructions below.
• For Windows:
1. Select Command Prompt as shown below.
◦ In Windows 8.1 or Windows 8, select Command Prompt from the Start screen. If Command
Prompt is not displayed on the Start screen, select the Search charm and search for
"Command Prompt".
◦ In Windows 7, Windows Vista, or Windows XP, click Start > All Programs > Accessories >
Command Prompt.
2. Enter "ipconfig/all" and press Enter.
The IP address and MAC address of your computer appear. If your computer is not connected to
a network, the IP address does not appear.
• For Mac OS:
1. Select System Preferences from Apple menu, and then click Network.
2. Make sure network interface used by computer is selected, and then click Advanced.
Make sure Wi-Fi is selected as network interface.
3. Check the IP address or MAC address.
Click TCP/IP to check the IP address.
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Click Hardware to check the MAC address.
Checking Communication Between the Computer, the Printer, and the
Wireless Router
Perform a ping test to check if communication is taking place.
• For Windows:
1. Select Command Prompt as shown below.
◦ In Windows 8.1 or Windows 8, select Command Prompt from the Start screen. If Command
Prompt is not displayed on the Start screen, select the Search charm and search for
"Command Prompt".
◦ In Windows 7, Windows Vista, or Windows XP, click Start > All Programs > Accessories >
Command Prompt.
2. Type ping command and press Enter.
The ping command is as follows: ping XXX.XXX.XXX.XXX
"XXX.XXX.XXX.XXX" is the IP address of the target device.
If communication is taking place, a message like the one shown below appears.
Reply from XXX.XXX.XXX.XXX: bytes=32 time=10ms TTL=255
If Request timed out appears, communication is not taking place.
• For Mac OS:
1. Start Network Utility as shown below.
◦ In Mac OS X v10.10 or Mac OS X v10.9, select Computer from Go menu of Finder, double-
click Macintosh HD > System > Library > CoreServices > Applications > Network Utility.
◦ In Mac OS X v10.8 or Mac OS X v10.7, open Utilities folder in Applications folder and
double-click Network Utility.
2. Click Ping.
3. Make sure Send only XX pings (XX are numbers) is selected.
4. Enter IP address of target machine or target wireless router in Enter the network address to
ping.
5. Click Ping.
"XXX.XXX.XXX.XXX" is the IP address of the target device.
A message such as the following appears.
64 bytes from XXX.XXX.XXX.XXX: icmp_seq=0 ttl=64 time=3.394 ms
64 bytes from XXX.XXX.XXX.XXX: icmp_seq=1 ttl=64 time=1.786 ms
64 bytes from XXX.XXX.XXX.XXX: icmp_seq=2 ttl=64 time=1.739 ms
--- XXX.XXX.XXX.XXX ping statistics ---
3 packets transmitted, 3 packets received, 0% packet loss
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If packet loss is 100%, communication is not taking place. Otherwise, computer is communicating
with target device.
Checking Network Settings Information
To check the machine's network settings information, print out the network settings information using the
operation panel.
Printing Network Settings
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Restoring to Factory Defaults
Important
• For Windows:
Initialization erases all network settings on the machine, making printing or scanning operation from a
computer over a network impossible. To use the machine over a network again after restoring it to the
factory defaults, use the Setup CD-ROM or follow the instructions on the Canon website to redo setup.
• For Mac OS:
Initialization erases all network settings on the machine, making printing or scanning operation from a
computer over a network impossible. To use the machine over a network again after restoring it to the
factory defaults, follow the instructions on the Canon website to redo setup.
Press and hold Stop button and release it when Alarm lamp flashes 19 times.
The network settings are initialized.
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Cannot Print/Scan from Smartphone/Tablet
If you cannot print/scan from your smartphone/tablet, it is possible that your smartphone/tablet cannot
communicate with the machine.
Check the cause of your problem according to the connection method.
Cannot Communicate with Machine over Wireless LAN
Cannot Communicate with Machine while It Is in Access Point Mode
Note
• For problems on printing with other connection methods or more on performing settings of each
connection method:
Using PIXMA/MAXIFY Cloud Link
Printing with Google Cloud Print
Printing from an AirPrint-enabled Printer with iOS Device
Cannot Communicate with Machine over Wireless LAN
If your smartphone/tablet cannot communicate with the machine, check the following.
Check1 Make sure machine is turned on.
Check2 Is Wi-Fi lamp of machine lit?
If the Wi-Fi lamp is off, the wireless LAN is disabled. Follow the procedure below to enable the wireless LAN.
1. Press and hold Wi-Fi button, and then release button when ON lamp flashes.
2. Press Color button, Black button, and then Wi-Fi button in this order.
When the ON lamp changed from flashing to lit and the Wi-Fi lamp lights up, the wireless LAN is
enabled.
Check3 Are network settings of machine identical with those of wireless router?
Make sure the network settings of the machine (e.g. wireless router name, SSID, network key, etc.) are
identical with those of the wireless router.
To check the settings of the wireless router, refer to the instruction manual provided with it or contact its
manufacturer.
To check the current network settings of the machine, print out the network setting information.
Printing Network Settings
If the network settings of the machine are not identical with those of the wireless router, change the network
settings of the machine to match with those of the wireless router using IJ Network Tool.
Check4 Are network settings of your smartphone/tablet identical with those of wireless
router?
Make sure the network settings of your smartphone/tablet (e.g. wireless router name, SSID, network key, etc.)
are identical with those of the wireless router.
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To check the settings of your smartphone/tablet, refer to the instruction manual provided with it.
If the network settings of your smartphone/tablet are not identical with those of the wireless router, change the
network settings of it to match with those of the wireless router.
Check5 Make sure machine is not placed far away from wireless router.
The wireless router is located indoors within the effective range for wireless communication. Locate the
machine within 164 ft. / 50 m from the wireless router.
Check6 Check for obstructions.
Wireless communication between different rooms or floors is generally poor. Move the machine and wireless
router as necessary.
Check7 Make sure there is no source of radio wave interference nearby.
If a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router
is nearby, it may cause interference. Place the wireless router as far away from the interference source as
possible.
Cannot Communicate with Machine while It Is in Access Point Mode
If your smartphone/tablet cannot communicate with the machine in the access point mode, check the
following.
Check1 Make sure machine is turned on.
Check2 Enable access point mode.
Enable the access point mode following the procedure below.
1. Press and hold Wi-Fi button, and then release button when ON lamp flashes.
2. Press Black button, Color button, and then Wi-Fi button in this order.
The ON lamp changed from flashing to lit and the access point mode is enabled.
Check3 Check settings of your smartphone/tablet.
Make sure your smartphone/tablet can use the wireless LAN.
For more on performing setting of the wireless LAN, refer to the instruction manual provided with your
smartphone/tablet.
Check4 Have you selected machine as destination of your smartphone/tablet?
Select the access point name (SSID) of the machine with your smartphone/tablet.
Check5 Have you entered proper password specified for access point mode?
If the security setting of the access point mode is enabled, you need to enter the password to connect your
smartphone/tablet to the machine.
Check6 Make sure machine is not too far away.
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Locate your smartphone/tablet close enough to communicate with the machine.
Check7 Check for obstructions.
Wireless communication between different rooms or floors is generally poor. Move the machine as necessary.
Check8 Make sure there is no source of radio wave interference nearby.
If a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router
is nearby, it may cause interference. Place the machine as far away from the interference source as possible.
Check9 Make sure 5 devices are already connected.
Access point mode does not allow more than 5 devices to be connected.
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Printing Does Not Start
Check1 Make sure machine is securely plugged in and press ON button to turn it on.
The ON lamp flashes while the machine is initializing. Wait until the ON lamp stops flashing and remains lit.
Note
•If you are printing large data such as photos or other graphics, printing may take longer to start. The ON
lamp flashes while the computer is processing data and sending it to the machine. Wait until printing starts.
Check2 Make sure machine is properly connected to computer.
If you are using a USB cable, make sure it is securely connected to both the machine and the computer. When
the USB cable is securely plugged in, check the following:
•If you are using a relay device such as a USB hub, disconnect it, connect the machine directly to the
computer, and retry the printing. If printing starts normally, there is a problem with the relay device. Contact
the vendor of the relay device.
•There could also be a problem with the USB cable. Replace the USB cable and retry the printing.
If you use the machine over a LAN, make sure the machine is correctly set up for network use.
Check3 Is access point mode enabled?
To print using a mode other than the access point mode, disable access point mode first.
Using Machine with Access Point Mode
Check4 Make sure paper output tray is open.
Check5 If printing from a computer, delete unnecessary print jobs.
•For Windows:
Deleting the Undesired Print Job
• For Mac OS:
Deleting the Undesired Print Job
Check6 Is your machine's printer driver is selected when printing?
The machine will not print properly if you are using a printer driver for a different printer.
• For Windows:
Make sure "Canon XXX series Printer" (where "XXX" is your machine's name) is selected in the Print dialog
box.
Note
• To make the machine the one selected by default, select Set as Default Printer.
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• For Mac OS:
Make sure your machine's name is selected in Printer in the Print dialog.
Note
• To make the machine the one selected by default, select the machine for Default printer.
Check7 Set correct printer port. (Windows)
Make sure the correct printer port is set.
1. Log in using an account with administrator privileges.
2. Make the following settings.
•In Windows 8.1 or Windows 8, select Control Panel from Settings charm on Desktop > Hardware
and Sound > Devices and Printers.
•In Windows 7, select Devices and Printers from Start menu.
•In Windows Vista, select Start menu > Control Panel > Hardware and Sound > Printers.
•In Windows XP, select Start menu > Control Panel > Printers and Other Hardware > Printers and
Faxes.
3. Open printer driver properties.
•In Windows 8.1, Windows 8, or Windows 7, right-click "Canon XXX series Printer" icon (where "XXX" is
your machine's name), and then select Printer properties.
•In Windows Vista or Windows XP, right-click "Canon XXX series Printer" icon (where "XXX" is your
machine's name), and then select Properties.
4. Click Ports tab to check port settings.
Make sure that a port named "USBnnn" (where "n" is a number) with "Canon XXX series Printer" appearing
in Printer column is selected for Print to the following port(s).
Note
•When the machine is used over LAN, the port name of the machine is displayed as
"CNBJNP_xxxxxxxxxx". "xxxxxxxxxx" is the character string generated from the MAC address or a
character string specified by the user when setting up the machine.
•If setting is incorrect:
Reinstall the MP Drivers from the Setup CD-ROM or the Canon website.
• Printing does not start even though the machine is connected to the computer using a USB cable and
the port named "USBnnn" is selected:
In Windows 8.1 or Windows 8, select My Printer on Start screen to start My Printer. If My Printer is
not displayed on Start screen, select Search charm, and then search for "My Printer".
Set the correct printer port on Diagnose and Repair Printer. Follow the on-screen instructions to set
the correct printer port, and then select your machine's name.
In Windows 7, Windows Vista, or Windows XP, click Start and select All programs, Canon Utilities,
Canon My Printer, Canon My Printer, and then select Diagnose and Repair Printer. Follow the on-
screen instructions to set the correct printer port, and then select your machine's name.
If the problem is not resolved, reinstall the MP Drivers from the Setup CD-ROM or the Canon website.
• Printing does not start even though the port named "CNBJNP_xxxxxxxxxx" is selected when the
machine is used over LAN:
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Launch IJ Network Tool, select "CNBJNP_xxxxxxxxxx" as you checked in step 4, and then associate
the port with the printer using Associate Port in Settings menu.
If the problem is not resolved, reinstall the MP Drivers from the Setup CD-ROM or the Canon website.
Check8 Is print data extremely large? (Windows)
Click Print Options on Page Setup sheet of the printer driver. Then set Prevention of Print Data Loss to On in
the dialog that appears.
* This may reduce print quality.
Check9 If printing from your computer, restart computer.
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Paper Jams
When paper is jammed, the Alarm lamp flashes and a troubleshooting message is displayed on the
computer screen automatically. Take the appropriate action described in the message.
• For Windows:
• For Mac OS:
* The screen differs depending on the OS you are using.
To remove the jammed paper, see List of Support Code for Error (Paper Jams).
Note
• You can also search for details on resolving the errors indicated by the support code shown.
Search
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Print Results Are Unsatisfactory
If the print results are unsatisfactory due to white streaks, misaligned lines, or uneven colors, check the
paper and print quality settings first.
Check1 Do page size and media type settings match size and type of loaded paper?
If these settings do not match, it is not possible to obtain the proper result.
If you are printing a photograph or an illustration, an incorrect paper type setting may reduce the quality of the
printout color.
Also, if you print with an incorrect paper type setting, the printed surface may be scratched.
In borderless printing, uneven coloring may occur depending on the combination of the paper type setting and
the loaded paper.
The method for checking the paper and print quality settings differs depending on what you are using your
machine for.
Printing from a PictBridge (Wireless LAN)
compliant device
Check the settings on your PictBridge (Wireless LAN) compliant device.
PictBridge (Wireless LAN) Print Settings
Printing from your computer Check the settings using the printer driver.
Printing with Easy Setup
Check2 Make sure appropriate print quality is selected (see table above).
Select a print quality suited to the paper and to what you are printing. If you notice blurs or uneven colors,
increase the print quality setting and retry the printing.
Note
• This setting cannot be made on the PictBridge (Wireless LAN) compliant device.
Check3 If problem is not resolved, check other causes.
See also the sections below:
Cannot Complete Printing
Part of Page Is Not Printed (Windows)
Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks Appear
Colors Are Unclear
Lines Are Misaligned
Lines Incomplete or Missing (Windows)
Images Incomplete or Missing (Windows)
Ink Blots / Paper Curl
Paper Is Smudged / Printed Surface Is Scratched
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Cannot Complete Printing
Check1 Select setting not to compress printing data. (Windows)
If you select the setting not to compress the printing data with an application software you are using, the printing
result may be improved.
Click Print Options on Page Setup sheet of the printer driver. Select the Do not allow application software to
compress print data check box and click OK.
* Clear the check box once printing is complete.
Check2 Is print data extremely large? (Windows)
Click Print Options on Page Setup sheet of the printer driver. Then set Prevention of Print Data Loss to On in
the dialog that appears.
* This may reduce print quality.
Check3 Your hard disk may not have sufficient free space to store job.
Delete unnecessary files to free up disk space.
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Part of Page Is Not Printed (Windows)
Check Are you using automatic duplex printing?
If you are using automatic duplex printing, the printable area at the top of the page will be 0.08 inches / 2 mm
shorter than usual.
Therefore, the bottom of the page may not be printed. To prevent this, set reduced printing on the printer driver.
Important
•Reducing the printing size may affect the layout of your document.
If the application you used to create your document has a zoom function, set the reduced size in the
application.
1. Open printer driver setup window.
How to Open the Printer Driver Setup Window
2. Check Duplex Printing check box in Page Setup sheet.
3. Click Print Area Setup and select Use reduced printing.
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Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks
Appear
Paper Is Blank
Printing Is Blurry
Colors Are Wrong
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White Streaks Appear
Check1 Check paper and print quality settings.
Print Results Are Unsatisfactory
Check2 Print nozzle check pattern and perform any necessary maintenance operations
such as print head cleaning.
Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles.
For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see If Printing
Is Faint or Uneven.
•If nozzle check pattern is not printed correctly:
After performing the print head cleaning, print the nozzle check pattern and examine the pattern.
•If problem is not resolved after performing print head cleaning twice:
Perform print head deep cleaning.
If the problem is not resolved after performing print head deep cleaning, turn off the machine and perform
print head deep cleaning again 24 hours later.
•If problem is not resolved after performing print head deep cleaning twice:
Ink may have run out. Replace the FINE cartridge.
Check3 When a FINE cartridge runs out of ink, replace it with a new one.
Check4 When using paper with one printable surface, make sure paper is loaded with
printable side facing down.
Printing on the wrong side of such paper may cause unclear prints or prints with reduced quality.
Load paper with the printable side facing down.
Refer to the instruction manual supplied with the paper for detailed information on the printable side.
Check5 Is FINE cartridge installed properly?
If the FINE cartridge is not installed securely, ink may not be ejected correctly.
Open the paper output cover and the head cover opens.
Push up the ink cartridge lock lever to make sure the FINE cartridge is installed properly.
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After making sure the FINE cartridge is installed properly, close the paper output cover.
If the problem is not resolved, remove the FINE cartridges and install them again.
For more on installing the FINE cartridges, see Replacing a FINE Cartridge.
•When copying, see also the sections below:
Check6 Is platen glass dirty?
Clean the platen glass.
Cleaning the Platen Glass and Document Cover
Check7 Make sure original is properly loaded on platen glass.
Loading Originals
Check8 Is original loaded with side to be copied facing down on platen glass?
Check9 Did you copy a printout done by this machine?
If you use a printout done by this machine as the original, print quality may be reduced depending on the
condition of the original.
Reprint from the computer if you can reprint from it.
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Colors Are Unclear
Check1 Is nozzle check pattern printed properly?
Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles.
For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see If Printing
Is Faint or Uneven.
•If nozzle check pattern is not printed correctly:
After performing the print head cleaning, print the nozzle check pattern and examine the pattern.
•If problem is not resolved after performing print head cleaning twice:
Perform print head deep cleaning.
If the problem is not resolved after performing print head deep cleaning, turn off the machine and perform
print head deep cleaning again 24 hours later.
•If problem is not resolved after performing print head deep cleaning twice:
Ink may have run out. Replace the FINE cartridge.
Check2 When a FINE cartridge runs out of ink, replace it with a new one.
Check3 Is FINE cartridge installed properly?
If the FINE cartridge is not installed securely, ink may not be ejected correctly.
Open the paper output cover and the head cover opens.
Push up the ink cartridge lock lever to make sure the FINE cartridge is installed properly.
After making sure the FINE cartridge is installed properly, close the paper output cover.
If the problem is not resolved, remove the FINE cartridges and install them again.
For more on installing the FINE cartridges, see Replacing a FINE Cartridge.
Note
• Printed colors may not match screen colors due to basic differences in the methods used to produce
colors. Color control settings and environmental differences can also affect how colors appear on the
screen. Therefore, colors of printing results may be different from those on the screen.
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Lines Are Misaligned
Check1 Check paper and print quality settings.
Print Results Are Unsatisfactory
Check2 Perform print head alignment.
If printed lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position.
Aligning the Print Head
Note
•If the problem is not resolved after performing the print head alignment, perform print head alignment
manually from your computer.
•For Windows:
Aligning the Print Head Position
•For Mac OS:
Aligning the Print Head Position
Check3 Increase print quality and try printing again.
Increasing the print quality using the printer driver may improve the print result.
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Lines Incomplete or Missing (Windows)
Check1 Are you using Page Layout Printing or Binding Margin function?
When the Page Layout Printing or Binding margin function is in use, thin lines may not be printed. Try thickening
the lines in the document.
Check2 Is print data extremely large?
Click Print Options on Page Setup sheet of the printer driver. Then set Prevention of Print Data Loss to On in
the dialog that appears.
* This may reduce print quality.
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Images Incomplete or Missing (Windows)
Check1 Select setting not to compress printing data.
If you select the setting not to compress the printing data with an application software you are using, the printing
result may be improved.
Click Print Options on Page Setup sheet of the printer driver. Select Do not allow application software to
compress print data check box and click OK.
* Clear the check box once printing is complete.
Check2 Is print data extremely large?
Click Print Options on Page Setup sheet of the printer driver. Then set Prevention of Print Data Loss to On in
the dialog that appears.
* This may reduce print quality.
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Ink Blots / Paper Curl
Ink Blots
Paper Curl
Check1 Check paper and print quality settings.
Print Results Are Unsatisfactory
Check2 If intensity is set high, reduce intensity setting and try printing again.
If you are printing with a high intensity setting on plain paper, the paper may absorb too much ink and become
wavy, causing paper abrasion.
Check the intensity setting in the printer driver.
•For Windows:
Adjusting Intensity
•For Mac OS:
Adjusting Intensity
Check3 Use Photo Paper to print photos.
To print data with high color saturation such as photographs or images with dark colors, we recommend that you
use Photo Paper Plus Glossy II or other Canon specialty paper.
Media Types You Can Use
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Paper Is Smudged / Printed Surface Is Scratched
Paper Is Smudged
Smudged Edges Smudged Surface
Printed Surface Is Scratched
Check1 Check paper and print quality settings.
Print Results Are Unsatisfactory
Check2 Check paper type.
•Make sure you are using the right paper for what you are printing.
Media Types You Can Use
•For borderless printing, use a paper suitable for borderless printing.
If the paper you are using is not suitable for borderless printing, the print quality may be reduced at the top
and bottom edges of the paper.
Printing Area
Check3 Correct curl before loading paper.
When using Photo Paper Plus Semi-gloss, even if the sheet is curled, load one sheet at a time as it is. Rolling
this paper in the opposite direction to flatten it may crack the paper surface and reduce the print quality.
We recommend putting unused paper back into the package and storing it flat.
•Plain Paper
Turn the paper over and reload it to print on the other side.
Leaving the paper loaded on the front tray for a long time may cause the paper to curl. In this case, load the
paper with the other side facing up. It may resolve the problem.
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•Other Paper
If the paper corners curl more than 0.1 inch / 3 mm (A) in height, the paper may smudge or may not feed
properly. Follow the instructions below to correct the paper curl.
1. Roll up paper in opposite direction to paper curl as shown below.
2. Check that paper is now flat.
We recommend printing curl-corrected paper one sheet at a time.
Note
•Depending on paper type, the paper may smudge or may not feed properly even if it is not curled inward.
Follow the instructions below to curl the paper outward up to 0.1 inch / 3 mm (B) in height before printing.
This may improve the print result.
(C) Print side
We recommend feeding paper that has been curled outward one sheet at a time.
Check4 Set printer to prevent paper abrasion.
Adjusting the setting to prevent paper abrasion will widen the clearance between the print head and the paper. If
you notice abrasion even with the media type set correctly to match the paper, set the machine to prevent paper
abrasion using the operation panel or the computer.
This may reduce the print speed.
* Once you have finished printing, undo this setting. Otherwise, it will apply to subsequent print jobs.
• From operation panel
Press and hold the Stop button until the Alarm lamp flashes 11 times, release the button, and then press
the Color button to enable the Prevent paper abrasion function.
To disable the Prevent paper abrasion function, press and hold the Stop button until the Alarm lamp
flashes 11 times, release the button, and then press the Black button.
• From computer
◦For Windows:
Open the printer driver setup window, select Custom Settings in Maintenance sheet, select the
Prevent paper abrasion check box, and then click OK.
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To open the printer driver setup window, see How to Open the Printer Driver Setup Window.
◦ For Mac OS:
In the Canon IJ Printer Utility, select Custom Settings in the pop-up menu, select Prevent paper
abrasion check box, and then click Apply.
To open the Canon IJ Printer Utility, see Opening the Canon IJ Printer Utility.
Check5 If intensity is set high, reduce intensity setting and try printing again.
If you are printing with a high intensity setting on plain paper, the paper may absorb too much ink and become
wavy, causing paper abrasion.
Check the intensity setting in the printer driver.
•For Windows:
Adjusting Intensity
•For Mac OS:
Adjusting Intensity
Check6 Do not print outside recommended printing area.
If you print outside the recommended printing area of your paper, ink may stain the lower edge of the paper.
Resize the document using application software.
Printing Area
Check7 Is platen glass dirty?
Clean the platen glass.
Cleaning the Platen Glass and Document Cover
Check8 Is paper feed roller dirty?
Clean paper feed roller.
Cleaning the Paper Feed Roller
Note
•Cleaning the paper feed roller abrades it, so do this only when necessary.
Check9 Is inside of machine dirty?
During duplex printing, ink may stain the inside of the machine, smudging the printout.
Perform bottom plate cleaning to clean inside of machine.
Cleaning the Inside of the Machine (Bottom Plate Cleaning)
Note
•To prevent staining inside the machine, be sure to set the correct paper size.
Check10 Set longer ink drying time.
This allows the printed surface to dry, preventing smudges and scratches.
• For Windows:
1. Make sure machine is turned on.
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2. Open printer driver setup window.
How to Open the Printer Driver Setup Window
3. Click Maintenance tab and Custom Settings.
4. Drag Ink Drying Wait Time slide bar to set the wait time and click OK.
5. Check message and click OK.
•For Mac OS:
1. Make sure machine is turned on.
2. Open the Canon IJ Printer Utility.
Opening the Canon IJ Printer Utility
3. Select Custom Settings in the pop-up menu.
4. Drag Ink Drying Wait Time: slide bar to set the wait time and click Apply.
5. Check message and click OK.
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Back of Paper Is Smudged
Check1 Check paper and print quality settings.
Print Results Are Unsatisfactory
Check2 Perform bottom plate cleaning to clean inside of machine.
Cleaning the Inside of the Machine (Bottom Plate Cleaning)
Note
•During borderless printing, duplex printing, or too much printing, ink may stain the inside of the machine.
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Vertical Line Next to Image
Check Is loaded paper size correct?
If the loaded paper is larger than the size you specified, a vertical line may appear in the margin.
Set the paper size to match the loaded paper.
Print Results Are Unsatisfactory
Note
•The direction of the vertical line pattern may vary depending on the image data or the print setting.
•This machine performs automatic cleaning when necessary to keep printouts clean. A small amount of ink
is ejected for cleaning.
Although the ink is normally ejected onto the ink absorber at the outer edge of the paper, it may get onto
the paper if the loaded paper is larger than the set size.
528
Uneven or Streaked Colors
Uneven Colors
Streaked Colors
Check1 Check paper and print quality settings.
Print Results Are Unsatisfactory
Check2 Print nozzle check pattern and perform any necessary maintenance operations
such as print head cleaning.
Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles.
For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see If Printing
Is Faint or Uneven.
•If nozzle check pattern is not printed correctly:
After performing the print head cleaning, print the nozzle check pattern and examine the pattern.
• If problem is not resolved after performing print head cleaning twice:
Perform print head deep cleaning.
529
If the problem is not resolved after performing print head deep cleaning, turn off the machine and perform
print head deep cleaning again 24 hours later.
• If problem is not resolved after performing print head deep cleaning twice:
Ink may have run out. Replace the FINE cartridge.
Check3 Perform print head alignment.
Aligning the Print Head
Note
•If the problem is not resolved after performing the print head alignment, perform print head alignment
manually from your computer.
•For Windows:
Aligning the Print Head Position
•For Mac OS:
Aligning the Print Head Position
530
No Ink Comes Out
Check1 When a FINE cartridge runs out of ink, replace it with a new one.
Check2 Is FINE cartridge installed properly?
If the FINE cartridge is not installed securely, ink may not be ejected correctly.
Open the paper output cover and the head cover opens.
Push up the ink cartridge lock lever to make sure the FINE cartridge is installed properly.
After making sure the FINE cartridge is installed properly, close the paper output cover.
If the problem is not resolved, remove the FINE cartridges and install them again.
For more on installing the FINE cartridges, see Replacing a FINE Cartridge.
Check3 Are the print head nozzles clogged?
Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles.
For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see If Printing
Is Faint or Uneven.
•If nozzle check pattern is not printed correctly:
After performing the print head cleaning, print the nozzle check pattern and examine the pattern.
• If problem is not resolved after performing print head cleaning twice:
Perform print head deep cleaning.
If the problem is not resolved after performing print head deep cleaning, turn off the machine and perform
print head deep cleaning again 24 hours later.
•If problem is not resolved after performing print head deep cleaning twice:
Ink may have run out. Replace the FINE cartridge.
531
Paper Does Not Feed Properly/"No Paper" Error
Check1 Make sure paper is loaded.
Loading Paper
Check2 When loading paper, consider the following.
•When loading two or more sheets of paper, align the edges of the sheets before loading the paper.
•When loading two or more sheets of paper, make sure the paper stack does not exceed the paper load
limit.
However, paper may not feed correctly at the maximum capacity, depending on the type of paper or
environmental conditions (very high or low temperature and humidity). In such cases, reduce the amount of
paper you load at a time to less than half of the paper load limit.
•Always load the paper in portrait orientation, regardless of the printing orientation.
•When you load the paper, place the print side facing DOWN and slide the paper guides to align with both
sides of the paper.
Loading Paper
•When you load the paper, insert the paper stack until the leading edge touches the far end of the front tray.
Check3 Is paper too thick or curled?
Media Types You Cannot Use
Check4 When loading postcards or envelopes, consider the following:
•If a postcard is curled, it may not feed properly even though the paper stack does not exceed the paper load
limit.
Load Japanese postcards with their postcode column toward the far end of the front tray.
•When printing on envelopes, see Loading Paper, and prepare the envelopes before printing.
Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed in
landscape orientation, they will not feed properly.
Check5 Make sure media type and paper size settings match with loaded paper.
Check6 Do several sheets of paper feed at once?
•From operation panel
Press and hold the Stop button until the Alarm lamp flashes 12 times, release the button, and then press
the Color button to enable the Prevent paper double-feed function.
To disable the Prevent paper double-feed function, press and hold the Stop button until the Alarm lamp
flashes 12 times, release the button, and then press the Black button.
• From computer
532
◦ For Windows:
Open the printer driver setup window, select Custom Settings in Maintenance sheet, select the
Prevent paper double-feed check box, and then click OK.
To open the printer driver setup window, see How to Open the Printer Driver Setup Window.
◦ For Mac OS:
In the Canon IJ Printer Utility, select Custom Settings in the pop-up menu, select Prevent paper
double-feed check box, and then click Apply.
To open the Canon IJ Printer Utility, see Opening the Canon IJ Printer Utility.
Note
• Prevent paper double-feed function reduces the printing speed.
Check7 Clean paper feed roller.
Cleaning the Paper Feed Roller
Note
•Cleaning the paper feed roller abrades it, so do this only when necessary.
If the measures above do not solve the problem, contact your nearest Canon service center to request a
repair.
533
Automatic Duplex Printing Problems
Check1 Is automatic duplex printing selected?
• For Windows:
Make sure Duplex Printing and Automatic check boxes are selected on Page Setup sheet in the printer
driver setup window.
Duplex Printing
•For Mac OS:
Make sure Two-Sided check box is selected on the Print dialog.
Duplex Printing
Check2 Make sure loaded paper size is suitable for automatic duplex printing.
The paper sizes suitable for automatic two-sided printing are A4 and Letter.
Load paper of suitable size press the Color button or Black button.
Check3 Make sure paper size setting is correct.
Make sure the paper size setting is appropriate for automatic duplex printing.
Check the paper size setting in the application software.
Then, check the paper size setting in the printer driver.
•For Windows:
Check Page Size setting on Page Setup sheet in the printer driver setup window.
•For Mac OS:
Check Paper Size on the Page Setup dialog.
Note
• Duplex printing may not be available depending on the version of the application software.
Check4 Make sure media type setting is correct.
Make sure the media type setting is appropriate for automatic duplex printing.
• For Windows:
Make sure the loaded paper is suited to automatic duplex printing in Main sheet in the printer driver setup
window.
• For Mac OS:
Make sure the loaded paper is suited to automatic duplex printing in Quality & Media sheet on the Print
dialog.
534
Note
• For Windows:
To switch to manual duplex printing, follow the procedure below.
Open the printer driver setup window, clear Automatic check box on Page Setup sheet, and reprint.
When performing manual duplex printing, note the following.
• If you are printing three or more pages of a document with manual duplex printing, one side of each
sheet is printed first. Turn over and reload the paper to print the reverse sides. Do not change the
order of the sheets.
• The procedure for turning the paper over varies depending on the staple side and printing
orientation. Follow the on-screen instructions.
• For Mac OS:
Manual duplex printing is not available.
535
Copying/Printing Stops
Check1 Is paper loaded?
Make sure paper is loaded.
If necessary, load paper.
Check2 Do documents to be printed have many photographs or illustrations?
It takes time for the machine and the computer to process large data such as photos or other graphics, so it may
seem that the machine is not working.
Also, if you are printing data that requires a lot of ink on successive sheets of plain paper, the machine may
pause temporarily. In either case, wait until the process is complete.
Note
•If you are printing a document with a large printing area or printing several copies, printing may pause to
allow the ink to dry.
Check3 Has machine been printing continuously for a long period?
If the machine has been printing continuously for a long time, the print head or other parts around it may
overheat. The machine may stop printing at a line break for a period of time and then resume printing.
In this case, wait a while without doing anything. If the printing does not resume, interrupt your print session and
turn the machine off for at least 15 minutes.
Caution
•Print head and surrounding area can become extremely hot. Never touch print head or nearby
components.
Check4 If copying stops before it is completed, retry copying.
If a certain time passes after some errors occurred while copying, the machine stops the operation.
536
Cannot Print Using AirPrint
Check1 Make sure machine is turned on.
If the machine is turned on, turn it off and back on, and then check whether the issue is resolved.
Check2 Make sure machine is connected by LAN to same network subnet as AirPrint
compliant device when printing over LAN.
Check3 Make sure machine has enough paper and ink.
Check4 Make sure machine's Alarm lamp is not flashing.
If the problem is not resolved, use the printer driver on your computer to execute printing and check whether
the document can be printed normally on the machine.
537
Scanning Problems
Scanner Does Not Work
Scanner Driver Does Not Start
Error Message Appears and the Scanner Driver Screen Does Not Appear
Cannot Scan Multiple Originals at One Time
Cannot Scan Properly with Auto Scan
Slow Scanning Speed
"There is not enough memory." Message Is Displayed
Computer Stops Operating during Scanning
Scanned Image Does Not Open
539
Scanner Does Not Work
Check 1 Make sure that your scanner or printer is turned on.
Check 2 Connect the USB cable to a different USB port on the computer.
Check 3 If the USB cable is connected to a USB hub, remove it from the USB hub and
connect it to a USB port on the computer.
Check 4 Restart the computer.
540
Scanner Driver Does Not Start
Check 1 Make sure that the scanner driver is installed.
If not installed, install the scanner driver from the web page.
Check 2 Select your scanner or printer on the application's menu.
Note
•The operation may differ depending on the application.
Check 3 Make sure that the application supports the ICA (Image Capture Architecture)
driver.
You cannot start the scanner driver from applications not supporting the ICA driver.
Check 4 Scan and save images with IJ Scan Utility and open the files in your
application.
541
Error Message Appears and the Scanner Driver Screen Does Not
Appear
Check 1 Make sure that your scanner or printer is turned on.
Check 2 Turn off your scanner or printer, then reconnect the USB cable and replug the
power cord.
Check 3 Connect the USB cable to a different USB port on the computer.
Check 4 If the USB cable is connected to a USB hub, remove it from the USB hub and
connect it to a USB port on the computer.
Check 5 Make sure that the scanner driver is installed.
If not installed, install the scanner driver from the web page.
Check 6 Select your scanner or printer on the application's menu.
Note
•The operation may differ depending on the application.
Check 7 Make sure that the application supports the ICA driver.
You cannot start the scanner driver from applications not supporting the ICA driver.
Check 8 Exit the scanner driver if it is running on another application.
542
Slow Scanning Speed
Check 1 To view the image on a monitor, set the output resolution to around 150 dpi. To
print, set it to around 300 dpi.
Resolution
Check 2 Set Fading Correction, Grain Correction, etc. to None.
Refer to "Image Corrections and Color Adjustments" for details.
Check 3 In IJ Scan Utility, deselect the Correct slanted text document / Detect the
orientation of text document and rotate image checkbox and scan again.
Settings (Document Scan) Dialog
Settings (Custom Scan) Dialog
545
Computer Stops Operating during Scanning
Check 1 Restart the computer, reduce the output resolution and scan again.
Resolution
Check 2 Delete unnecessary files to obtain sufficient free hard disk space, then scan
again.
Error message may appear if there is not enough hard disk space to scan and save, when the image size is too
large (such as when scanning a large item at high resolution).
Check 3 In Folder to Save Temporary Files of IJ Scan Utility, specify a folder on a
drive with sufficient free space.
Settings (General Settings) Dialog
Check 4 Multiple devices may be connected to USB ports.
Disconnect devices other than your scanner or printer.
547
Scanned Image Does Not Open
Check If the data format is not supported by the application, scan the image again and
select a popular data format such as JPEG when saving it.
Refer to the application's manual for details. If you have any questions, contact the manufacturer of the
application.
548
Scan Quality (Image Displayed on the Monitor) Is Poor
Check 1 If the image is jagged, increase the scanning resolution, or select TIFF or PNG
in Data Format of the Settings dialog.
Resolution
Settings Dialog
Check 2 Set the display size to 100 %.
Some applications do not display images clearly if the display size is too small.
Check 3 If moire (stripe pattern) appears, take the following measures and scan again.
•Set one of the following settings in the Settings (Document Scan) dialog, Settings (Custom Scan) dialog,
or Settings (Scan and Stitch) dialog of IJ Scan Utility, then scan from the IJ Scan Utility main screen.
◦Set Select Source to Magazine and set Color Mode to Color
◦Select the Reduce moire checkbox in Image Processing Settings
Settings (Document Scan) Dialog
Settings (Custom Scan) Dialog
Settings (Scan and Stitch) Dialog
•Click Driver in the IJ Scan Utility main screen, then set one of the following settings.
◦Select Magazine for Image Adjustment
◦Select the Descreen checkbox
Refer to "Image Corrections and Color Adjustments" for details.
Note
•If moire appears when you scan a digital print photo, take the above measures and scan again.
Check 4 Clean the platen and document cover.
Check 5 If the item is in poor condition (dirty, faded, etc.), click Driver in the IJ Scan
Utility main screen, then set Reduce Dust, Fading Correction, Grain Correction, etc.
Refer to "Image Corrections and Color Adjustments" for details.
Check 6 If the color tone of images is different from the original document, take the
following measures and scan again.
Click Driver in the IJ Scan Utility main screen, then set Image Adjustment to None.
Refer to "Image Corrections and Color Adjustments" for details.
550
Scanned Image Is Enlarged (Reduced) on the Computer Monitor
Check 1 Change the display setting in the application.
Refer to the application's manual for details. If you have any questions, contact the manufacturer of the
application.
Check 2 Click Driver in the IJ Scan Utility main screen, then change the resolution
setting and scan again.
The higher the resolution, the larger the resulting image will be.
Resolution
554
IJ Scan Utility Error Messages
If an error message for IJ Scan Utility appears, check the error code and follow the corresponding solution.
Error Code Error Message Solution
152 There is not enough memory. Exit other applications to increase
available memory.
• The memory required to start
IJ Scan Utility cannot be
obtained; exit other
applications.
153 The image you attempted to scan is in a size that cannot be
opened in the specified application. Change the settings so that
the image size is reduced.
• Reduce the resolution or
output size and scan again.
157 Cannot communicate with scanner for these reasons:
- Scanner is turned off.
- (If using Wired LAN connection) It is disconnected from Wired
LAN.
- (If using wireless LAN connection) Signal strength is poor due
to obstructions.
- Network connection is prohibited by security software.
- Different scanner on the network is selected.
Check the above and try scanning again.
If you still cannot communicate, restart the computer.
• With network connection,
check the connection status
and reconnect as required.If
the same error message still
appears, restart the
computer.
201 A required file is missing or corrupted, or settings are incorrect.
Try the installation again.
• Reinstall the scanner driver
from the web page.
• Reinstall IJ Scan Utility from
the web page.
202 An internal error has occurred. Take the following measures.
- Check the scanner status.
- Restart the scanner.
- Restart the computer, then try again.
- Reinstall the scanner driver.
• An internal error has
occurred. Take the following
measures.
◦ Check the scanner
status.
◦ Restart the scanner.
◦ Restart the computer,
then try again.
◦ Reinstall the scanner
driver.
230 A scanner driver supporting this software is not installed. Install
it and try again.
• Reinstall the scanner driver
from the web page.
231 Cannot complete the scan. The disk space is insufficient. • Delete unnecessary files on
the hard disk and scan
again.
232 Cannot save the file. The disk is write-protected.
Cancel the protection or use another disk.
• Cancel the write protection
on the disk.
242 Cannot write file. • Check the access
permission on the folder in
Folder to Save Temporary
Files in the Settings
555
(General Settings) dialog or
Save in in the corresponding
Settings dialog .
243 Cannot read file. • Check the access
permission on the folder in
Folder to Save Temporary
Files in the Settings
(General Settings) dialog or
Save in in the corresponding
Settings dialog .
244 You do not have the required privileges to access the specified
folder.
• Grant access permission to
the specified folder.
556
Scanner Driver Error Messages
Error Message Solution
Error in scanner. See the manual for solutions. • Make sure that your scanner or
printer and the computer are
connected correctly.
• Your scanner or printer may be
damaged.
Restart the computer, then
reconnect your scanner. If the same
error message still appears, contact
the service center.
USB connection:
Cannot communicate with scanner for these reasons:
- Scanner is turned off.
- USB cable is disconnected.
Please check and try again.
• Make sure that your scanner or
printer is turned on.
• Make sure that the selected scanner
is correct. Refer to the application's
manual for details.
• With USB connection, check the
connection of the USB cable and
reconnect as required.
Network connection:
Cannot communicate with scanner for these reasons:
- Scanner is turned off.
- (If using Wired LAN connection) It is disconnected from Wired LAN.
- (If using wireless LAN connection) Signal strength is poor due to
obstructions.
- Network connection is prohibited by security software.
- Different scanner on the network is selected.
Please check and try again.
• With network connection, check the
connection status and reconnect as
required.
A required file is missing or corrupted, or settings are incorrect. Try the
installation again.
• Reinstall the scanner driver from the
web page.
Cannot write or read file. • Exit running applications, check that
there is sufficient free space on the
hard disk, then scan again.
• Make sure that there is no problem
with the destination folder, file name,
or access permission.
There is not enough free disk space to complete the scan. • Delete unnecessary files on the hard
disk and scan again.
Printer is in use or an error has occurred. Check status. • Check the printer status.
The scanner is not available while in use by another application or user. • Close the other application.
557
Power Does Not Come On
Check1 Press ON button.
Check2 Make sure power plug is securely connected to machine, and then turn it back
on.
Check3 Unplug machine, leave it for at least 2 minutes, and then plug it back in and
turn it on again.
If this does not solve the problem, contact your nearest Canon service center to request a repair.
559
Power Shuts Off By Itself
Check If machine is set to turn off automatically after a certain time, disable this setting.
If you have set the machine to turn off automatically after a specified time, the power will shut off by itself once
that time has elapsed.
•If you are using a Windows and if you do not want the machine to turn off automatically:
Open the printer driver setup window and in Auto Power in Maintenance sheet, select Disable for Auto
Power Off.
•If you are using a Mac OS and if you do not want the machine to turn off automatically:
Open Canon IJ Printer Utility, select Power Settings in the pop-up menu, and then select Disable for Auto
Power Off on Auto Power.
Note
•You can also enable the machine to turn on/off automatically from the operation panel.
Turning on/off Machine Automatically
•If you are using a Windows, you can also enable the machine to turn on/off automatically from ScanGear
(scanner driver).
Scanner Tab
560
USB Connection Problems
Printing or Scanning Is Slow/Hi-Speed USB Connection Does Not
Work/"This device can perform faster" Message Appears (Windows)
If your system environment does not support Hi-Speed USB, the machine operates at the slower speed of
USB 1.1. In this case, the machine works properly but printing or scanning speed may slow down due to
the communication speed.
Check Check following to make sure your system environment supports Hi-Speed
USB connection.
• Does the USB port on your computer support Hi-Speed USB connection?
•Does the USB cable or the USB hub support Hi-Speed USB connection?
Be sure to use a certified Hi-Speed USB cable. We recommend that the USB cable be no longer than 10
feet / 3 meters or so.
•Does the operating system of your computer support Hi-Speed USB connection?
Install the latest update for your computer.
•Is the Hi-Speed USB driver working properly?
If necessary, obtain and install the latest version of the Hi-Speed USB driver for your computer.
Important
•For more information, contact the manufacturer of your computer, USB cable, or USB hub.
561
Cannot Communicate with Machine via USB
Check1 Make sure machine is turned on.
Check2 Connect USB cable properly.
As the illustration below, the USB port is at the back of the machine.
Check3 Do not start IJ Network Tool while printing.
Check4 Do not print while IJ Network Tool is running.
Check5 Make sure Enable bidirectional support is selected in Ports sheet of
properties dialog box of printer driver. (Windows)
How to Open the Printer Driver Setup Window
562
Printer Status Monitor Not Displayed (Windows)
Check Is printer status monitor enabled?
Make sure that Enable Status Monitor is selected on the Option menu of the printer status monitor.
1. Open printer driver setup window.
How to Open the Printer Driver Setup Window
2. On Maintenance sheet, click View Printer Status.
3. Select Enable Status Monitor on Option menu if it is not selected.
563
Cannot Install MP Drivers
For Windows:
For Mac OS:
For Windows:
•If installation does not start when you insert Setup CD-ROM:
Follow the instructions below to start the installation.
1. Make the following settings.
◦ In Windows 8.1 or Windows 8, select Explorer icon in Taskbar on Desktop, and then select
Computer from the list on the left.
◦ In Windows 7 or Windows Vista, click Start, and then click Computer.
◦ In Windows XP, click Start, and then click My Computer.
2. Double-click CD-ROM icon in the window that appears.
If the contents of the CD-ROM appear, double-click MSETUP4.EXE.
If you cannot install the MP Drivers with the Setup CD-ROM, install them from the Canon
website.
Note
• If the CD-ROM icon does not appear, try the following:
• Remove the CD-ROM from your computer and reinsert it.
• Restart your computer.
If the icon still does not appear, try a different disc and see if it appears. If it does, there is a
problem with the Setup CD-ROM. Contact your nearest Canon service center to request a repair.
565
•If you cannot get past the Printer Connection screen:
Cannot Proceed beyond Printer Connection Screen/Connect Cable Screen
•Other cases:
Reinstall the MP Drivers.
If the MP Drivers were not installed correctly, uninstall the MP Drivers, restart your computer, and
then reinstall the MP Drivers.
Deleting the Unnecessary MP Drivers
Reinstall the MP Drivers with the Setup CD-ROM or install them from the Canon website.
Note
• If the installer was stopped due to a Windows error, Windows operation may be unstable, and
you may not be able to install the drivers. Restart your computer and then reinstall the drivers.
For Mac OS:
Download the drivers from the support page of Canon website and reinstall it.
566
Easy-WebPrint EX Does Not Start or Easy-WebPrint EX Menu Does
Not Appear (Windows)
If Easy-WebPrint EX does not start or its menu does not appear on Internet Explorer, check the following.
Check1 Is Canon Easy-WebPrint EX displayed on Toolbars menu in Internet
Explorer's View menu?
If Canon Easy-WebPrint EX is not displayed, Easy-WebPrint EX is not installed on your computer. Install the
latest version of Easy-WebPrint EX from the Canon website.
Note
•If Easy-WebPrint EX is not installed, a message asking you to install it may appear in the notification area
on the desktop. Click the message and follow the instructions to install Easy-WebPrint EX.
•Internet access is required to install or download Easy-WebPrint EX.
Check2 Is Canon Easy-WebPrint EX selected on Toolbars menu in Internet
Explorer's View menu?
If Canon Easy-WebPrint EX is not selected, Easy-WebPrint EX is disabled. Select Canon Easy-WebPrint EX
to enable it.
Check3 Check the following to make sure your system environment supports Easy-
WebPrint EX.
•Is it installed on the computer with proper system requirements?
•Did you start it using a compatible version of Internet Explorer?
Visit Canon website for more information of the system requirements of Easy-WebPrint EX.
567
Updating MP Drivers in Network Environment (Windows)
Download the latest MP Drivers.
The latest MP Drivers for your model are available for download on the Canon website.
Uninstall the existing MP Drivers and follow the installation instructions to install the latest MP Drivers that
you downloaded. In the connection method selection screen, select Use the printer with wireless LAN
connection. The machine is detected automatically in the network.
Make sure the machine was found, and install the MP Drivers following the on-screen instructions.
Note
• The network settings on the machine are not affected, so the machine can be used on the network
without redoing settings.
568
Uninstalling IJ Network Tool
To uninstall IJ Network Tool from your computer, follow these steps.
For Windows:
For Mac OS:
For Windows:
Important
• Even if IJ Network Tool is uninstalled, you can still use a network to print or scan from the computer.
However, you cannot use the network to change the network settings.
• Log into a user account with administrator privileges.
1. To uninstall IJ Network Tool, follow these steps.
• Windows 8.1 or Windows 8:
1. Select Control Panel from Settings charm in Desktop > Programs > Programs and
Features.
2. Select Canon IJ Network Tool from program list, and then click Uninstall.
If User Account Control screen appears, click Continue.
•Windows 7 or Windows Vista:
1. Click Start > Control Panel > Programs > Programs and Features.
2. Select Canon IJ Network Tool from program list, and then click Uninstall.
If User Account Control screen appears, click Continue.
•Windows XP:
1. Click Start > Control Panel > Add or Remove Programs.
2. Select Canon IJ Network Tool from program list and click Remove.
2. When confirmation message appears, click Yes.
When message appears saying to restart your computer, click OK and restart computer.
For Mac OS:
Important
• Even if IJ Network Tool is uninstalled, you can still use a network to print or scan from the computer.
However, you cannot use the network to change the network settings.
569
1. Select Applications from Go menu of Finder, double-click Canon Utilities > IJ Network
Tool, and then drag Canon IJ Network Tool icon into Trash.
2. Restart computer.
Empty the Trash and restart your computer.
Note
•To reinstall IJ Network Tool, uninstall IJ Network Tool and install it again from the Canon
website.
570
An Error Occurs
If an error occurs in printing, for example if the paper runs out or jams, a troubleshooting message appears
automatically. Take the appropriate action described in the message.
When an error occurs, the Alarm lamp flashes and a support code (error number) appears on the computer
screen. For some errors, the ON lamp and the Alarm lamp flashes alternately. Check the status of the
lamps and the message, and take the appropriate action.
Support Code Corresponding to Number of Flashes of Alarm Lamp
Example of 2 times flashing:
(A) Flashes
(B) Goes off
Number of flashes Cause Support Code
2 flashes Machine is out of paper or paper does not feed. 1003
Paper size in print settings and size of loaded paper do not match. 2100, 2101
3 flashes Paper output tray is closed. 1250
Paper is jammed in paper output slot. 1300
Paper is jammed near transport unit. 1303
Paper is jammed during automatic duplex printing. 1304
4 flashes FINE cartridge is not installed properly. 1687
5 flashes FINE cartridge is not installed. 1401
FINE cartridge cannot be recognized. 1403
Appropriate ink cartridge is not installed. 1485
6 flashes Paper output cover is open. 1202
FINE cartridge is not installed in correct position. 1486, 1487
8 flashes Ink absorber is almost full. 1702, 1703, 1704,
1705, 1712, 1713,
1714, 1715
572
9 flashes Protective material or tape may still be attached to FINE cartridge
holder.
1890
10 flashes Loaded paper is not compatible with automatic duplex printing. 1310
11 flashes Cannot perform printing with current print setting. 4103
12 flashes Specified data cannot be printed. 4100
13 flashes Ink may have run out. 1686
14 flashes Ink cartridge cannot be recognized. 1684
15 flashes FINE cartridge cannot be recognized. 1682
16 flashes Ink has run out. 1688
21 flashes Machine cannot detect paper size. 2103
22 flashes Machine has detected that paper has been fed aligned to one side. 2102
Support Code Corresponding to Number of Alternate Flashes of ON Lamp
and Alarm Lamp
Example of 2 times flashing:
(A) Alternately flashes
(B) Goes off
Number of flashes Cause Support Code
2 flashes Printer error has occurred. 5100
7 flashes Printer error has occurred. 5B02, 5B03, 5B04, 5B05, 5B12, 5B13, 5B14, 5B15
10 flashes An error requiring a repair has
occurred.
B202, B203, B204, B205
Other cases than above Printer error has occurred. 5011, 5012, 5050, 5200, 5400, 6000, 6500, 6800, 6801,
6900, 6901, 6902, 6910, 6911, 6930, 6931, 6932, 6933,
6936, 6937, 6938, 6940, 6941, 6942, 6943, 6944, 6945,
6946
When a Support Code and a Message Are Displayed on Computer Screen:
• For Windows:
573
Message Appears
This section describes some of the errors and messages that may appear.
Note
• A support code (error number) is displayed on the computer for some errors. For details on errors that
have support code, see List of Support Code for Error.
Error Regarding Automatic Duplex Printing Is Displayed
Error Regarding Power Cord Being Unplugged Is Displayed (Windows)
Writing Error/Output Error/Communication Error (Windows)
Other Error Messages (Windows)
Inkjet Printer/Scanner/Fax Extended Survey Program Screen Is Displayed (Windows)
Inkjet Printer/Scanner/Fax Extended Survey Program Icon Appears (Mac OS)
Error Regarding Automatic Duplex Printing Is Displayed
Check See Automatic Duplex Printing Problems and take the appropriate action.
Error Regarding Power Cord Being Unplugged Is Displayed
(Windows)
The machine may have been unplugged while it was on.
Check the error message that appears on the computer and click OK.
The machine starts printing.
See Notice for Unplugging the Power Cord for unplugging the power cord.
Writing Error/Output Error/Communication Error (Windows)
Check1 If the ON lamp is off, make sure machine is plugged in and turn it on.
The ON lamp flashes while the machine is initializing. Wait until the ON lamp stops flashing and remains lit.
Check2 Make sure correct printer port is set in printer driver.
* In the following instructions, "XXX" signifies your machine's name.
1. Log in using an account with administrator privileges.
575
2. Make the following settings.
• In Windows 8.1 or Windows 8, select Control Panel from Settings charm on Desktop > Hardware
and Sound > Devices and Printers.
• In Windows 7, select Devices and Printers from Start menu.
• In Windows Vista, select Start menu > Control Panel > Hardware and Sound > Printers.
•In Windows XP, select Start menu > Control Panel > Printers and Other Hardware > Printers
and Faxes.
3. Open printer driver properties.
•In Windows 8.1, Windows 8, or Windows 7, right-click "Canon XXX series Printer" icon (where "XXX"
is your machine's name), and then select Printer properties.
•In Windows Vista or Windows XP, right-click "Canon XXX series Printer" icon (where "XXX" is your
machine's name), and then select Properties.
4. Click Ports tab to check port settings.
Make sure that a port named "USBnnn" (where "n" is a number) with "Canon XXX series Printer"
appearing in Printer column is selected for Print to the following port(s).
Note
•When the machine is used over LAN, the port name of the machine is displayed as
"CNBJNP_xxxxxxxxxx". "xxxxxxxxxx" is the character string generated from the MAC address or a
character string specified by the user when setting up the machine.
•If setting is incorrect:
Reinstall the MP Drivers from the Setup CD-ROM or the Canon website.
•Printing does not start even though the machine is connected to the computer using a USB cable
and the port named "USBnnn" is selected:
In Windows 8.1 or Windows 8, select My Printer on Start screen to start My Printer. If My Printer is
not displayed on Start screen, select Search charm, and then search for "My Printer".
Set the correct printer port on Diagnose and Repair Printer. Follow the on-screen instructions to
set the correct printer port, and then select your machine's name.
In Windows 7, Windows Vista, or Windows XP, click Start and select All programs, Canon
Utilities, Canon My Printer, Canon My Printer, and then select Diagnose and Repair Printer.
Follow the on-screen instructions to set the correct printer port, and then select your machine's
name.
If the problem is not resolved, reinstall the MP Drivers from the Setup CD-ROM or the Canon
website.
• Printing does not start even though the port named "CNBJNP_xxxxxxxxxx" is selected when the
machine is used over LAN:
Launch IJ Network Tool, select "CNBJNP_xxxxxxxxxx" as you checked in step 4, and then associate
the port with the printer using Associate Port in Settings menu.
If the problem is not resolved, reinstall the MP Drivers from the Setup CD-ROM or the Canon
website.
Check3 Make sure machine is properly connected to computer.
If you are using a USB cable, make sure it is securely connected to both the machine and the computer. When
the USB cable is securely plugged in, check the following:
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• If you are using a relay device such as a USB hub, disconnect it, connect the machine directly to the
computer, and retry the printing. If printing starts normally, there is a problem with the relay device.
Contact the vendor of the relay device.
• There could also be a problem with the USB cable. Replace the USB cable and retry the printing.
If you use the machine over a LAN, make sure the machine is correctly set up for network use.
Check4 Make sure MP Drivers are installed correctly.
Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers and
reinstall them from the Setup CD-ROM or the Canon website.
Check5 When machine is connected to your computer with a USB cable, check
device status from your computer.
Follow the procedure below to check the device status.
1. Open the Device Manager on your computer as shown below.
If User Account Control screen is displayed, follow the on-screen instructions.
•In Windows 8.1 or Windows 8, select Control Panel from Settings charm on Desktop > Hardware
and Sound > Device Manager.
•In Windows 7 or Windows Vista, click Control Panel, Hardware and Sound, and Device Manager.
•In Windows XP, click Control Panel, Performance and Maintenance, System, and Device
Manager on Hardware sheet.
2. Double-click Universal Serial Bus controllers and USB Printing Support.
If USB Printing Support Properties screen does not appear, make sure the machine is correctly
connected to the computer.
Check3 Make sure machine is properly connected to computer.
3. Click General tab and check for a device problem.
If a device error is shown, see Windows Help to resolve it.
Other Error Messages (Windows)
Check If an error message appears outside printer status monitor, check the
following:
• "Could not spool successfully due to insufficient disk space"
Delete any unnecessary files to increase the amount of free space on the disk.
•"Could not spool successfully due to insufficient memory"
Close other applications to increase the available memory.
If you still cannot print, restart your computer and retry the printing.
• "Printer driver could not be found"
Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers and
reinstall them from the Setup CD-ROM or the Canon website.
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• "Could not print Application name - File name"
Try printing again once the current job is complete.
Inkjet Printer/Scanner/Fax Extended Survey Program Screen Is
Displayed (Windows)
If the Inkjet Printer/Scanner/Fax Extended Survey Program is installed, a screen appears asking for
permission to send the machine and application usage information every month for about ten years.
Read the information on the screen and follow the instructions below.
•If you agree to participate in survey program:
Click Agree and follow the on-screen instructions. The printer usage information is sent via the
Internet. Once you have completed the procedure, the information is subsequently sent automatically
and the confirmation screen does not reappear.
Note
• When the information is being sent, a warning such as an Internet security message may appear.
Make sure the program name is "IJPLMUI.exe" and allow it.
• If you clear Send automatically from the next time check box, the information will not be sent
automatically from next time and a confirmation screen will appear at the time of the next survey.
To send the information automatically, see Changing confirmation screen setting:.
•If you do not agree to participate in survey program:
Click Do not agree. The confirmation screen closes and the survey is skipped. The confirmation
screen will reappear one month later.
578
•To uninstall Inkjet Printer/Scanner/Fax Extended Survey Program:
To uninstall the Inkjet Printer/Scanner/Fax Extended Survey Program, click Uninstall and follow the
on-screen instructions.
•Changing confirmation screen setting:
1. Make the following settings.
◦ In Windows 8.1 or Windows 8, select Control Panel from Settings charm on Desktop >
Programs > Programs and Features.
◦ In Windows 7, or Windows Vista, select Start menu > Control Panel > Programs >
Programs and Features.
◦ In Windows XP, select Start menu > Control Panel > Add or Remove Programs.
Note
• In Windows 8.1, Windows 8, Windows 7, or Windows Vista, a confirmation/warning dialog
box may appear when installing, uninstalling or starting up software.
This dialog box appears when administrative rights are required to perform a task.
If you are logged in on an account with administrator privileges, follow the on-screen
instructions.
2. Select Canon Inkjet Printer/Scanner/Fax Extended Survey Program.
3. Select Change.
If you select Yes after you have followed the on-screen instructions, the confirmation screen will
appear at the time of the next survey.
If you select No, the information will be sent automatically.
Note
• If you select Uninstall (or Remove in Windows XP), the Inkjet Printer/Scanner/Fax
Extended Survey Program is uninstalled. Follow the on-screen instructions.
Inkjet Printer/Scanner/Fax Extended Survey Program Icon Appears
(Mac OS)
If the Inkjet Printer/Scanner/Fax Extended Survey Program is installed, the printer and application
software usage information is sent every month for about ten years. The Inkjet Printer/Scanner/Fax
Extended Survey Program icon appears in the Dock when it is time to send the printer usage
information.
Click the icon, read the information that appears, and then follow the instructions below.
579
•If you agree to participate in survey program:
Click Agree and follow the on-screen instructions. The printer usage information is sent via the
Internet. Once you have completed the procedure, the information is subsequently sent automatically
and the confirmation screen does not reappear.
Note
• If you clear the Send automatically from the next time check box, the information will not be
sent automatically the next time and the Inkjet Printer/Scanner/Fax Extended Survey Program
icon will appear in the Dock at the time of the next survey.
•If you do not agree to participate in survey program:
Click Do not agree. The confirmation screen closes and the survey is skipped. The confirmation
screen will reappear one month later.
•To stop sending the information:
Click Turn off. This stops the Inkjet Printer/Scanner/Fax Extended Survey Program, and information
is not sent. To resume the survey, see Changing setting:.
•To uninstall Inkjet Printer/Scanner/Fax Extended Survey Program:
1. Stop Inkjet Printer/Scanner/Fax Extended Survey Program.
Changing setting:
2. Select Applications from Go menu of Finder, double-click the Canon Utilities folder and Inkjet
Extended Survey Program folder.
3. Move Canon Inkjet Printer/Scanner/Fax Extended Survey Program.app to Trash.
580
4. Restart computer.
Empty Trash and restart your computer.
•Changing setting:
To display the confirmation screen every time the printer usage information is sent or to resume
surveying, follow the procedure below.
1. Select Applications from Go menu of Finder, double-click the Canon Utilities folder and Inkjet
Extended Survey Program folder.
2. Double-click Canon Inkjet Printer/Scanner/Fax Extended Survey Program icon.
◦Do not display the confirmation screen when information is sent:
If the check box is selected, the information will be sent automatically.
If the check box is not selected, Inkjet Printer/Scanner/Fax Extended Survey Program
icon will appear in the Dock at the time of the next survey. Click the icon and follow the on-
screen instructions.
◦Turn off/Turn on button:
Click the Turn off button to stop the Inkjet Printer/Scanner/Fax Extended Survey Program.
Click the Turn on button to restart the Inkjet Printer/Scanner/Fax Extended Survey Program.
581
Error Message Appears on PictBridge (Wireless LAN) Compliant
Device
The following errors may occur when you print directly from a PictBridge (Wireless LAN) compliant device.
Follow the instructions below to resolve them.
Note
• This section describes errors that appear on Canon-brand PictBridge (Wireless LAN) compliant
devices. The error messages and operations may vary depending on the device you are using. For
errors on other brands of PictBridge (Wireless LAN) compliant devices, check the status of the Alarm
lamp and take the appropriate action to clear the error. For details, see An Error Occurs.
• For the errors indicated on the PictBridge (Wireless LAN) compliant device and their solution, also refer
to the instruction manual of the device. For other device problems, contact the manufacturer.
Error Message on
PictBridge
(Wireless LAN)
Compliant Device
What to Do
"Printer in use" If the machine is printing from the computer or warming up, wait until it finishes.
When it is ready, the machine starts automatically.
If the machine is not printing from a computer or warming up, check the number of how many
the Alarm lamp flashes and take the appropriate action to resolve the error.
An Error Occurs
"No paper" Load paper and select Continue* in the display of your PictBridge (Wireless LAN) compliant
device.
* Alternatively, load paper and press the Color button or the Black button on the machine to
resume printing.
"Paper Error" Check the number of how many the Alarm lamp flashes and take the appropriate action to
resolve the error.
An Error Occurs
"Paper jam" Select Stop in the display of your PictBridge (Wireless LAN) compliant device to stop printing.
Remove the jammed paper, load new paper, press the Color button or the Black on the
machine, and then try printing again.
"Printer cover open" Close the paper output cover on the machine.
"No print head" Check the number of how many the Alarm lamp flashes and take the appropriate action to
resolve the error.
An Error Occurs
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"Waste tank full"/"Ink
absorber full"
The ink absorber is nearly full.
Check the number of how many the Alarm lamp flashes and take the appropriate action to
resolve the error.
An Error Occurs
"No ink"/"Ink cassette
error"
Check the number of how many the Alarm lamp flashes and take the appropriate action to
resolve the error.
An Error Occurs
"Ink Error" The ink may have run out.
When the Alarm lamp flashes 13 times, see 1686 to resolve the error.
"Hardware Error" Check the number of how many the Alarm lamp flashes and take the appropriate action to
resolve the error.
An Error Occurs
"Printer error" An error requiring servicing may have occurred.
Turn off the machine and unplug it.
Plug in the machine again and turn it back on.
If this does not solve the problem, contact your nearest Canon service center to request a
repair.
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If You Cannot Solve a Problem
If there is a problem that you cannot solve following the instructions in this chapter, contact Canon through
the Support page of the Canon website or contact your nearest Canon service center.
Canon support staff are trained to be able to provide technical support to satisfy customers.
Caution
• If the machine emits any unusual sound, smoke, or odor, turn it off immediately. Unplug the machine
and contact the seller you bought it from or your nearest Canon service center. Never attempt to repair
or disassemble the machine yourself.
• If you attempt to repair or take apart the machine, your warranty will be invalidated even if it has not
expired.
Before contacting the service center, note the following:
• Product name
(Your machine's name is written on the front cover of the setup manual.)
• Serial number (see setup manual)
• Details of problem
• What you tried to solve the problem, and what happened
584
List of Support Code for Error
Support code appears on your computer screen when errors occur.
A "support code" is an error number, and appears along with an error message.
When an error occurs, check the support code displayed on the computer screen and take the appropriate
action in response.
Support Code Appears on Computer Screen
•1000 to 1ZZZ
1003 1200 1202 1250 1300 1303
1304 1310 1401 1403 1485 1486
1487 1682 1684 1686 1687 1688
1702 1703 1704 1705 1712 1713
1714 1715 1890
•2000 to 2ZZZ
2100 2101 2102 2103 2900 2901
•3000 to 3ZZZ
3402 3403 3405 3412
•4000 to 4ZZZ
4100 4103
•5000 to 5ZZZ
5011 5012 5050 5100 5200 5400
5B02 5B03 5B04 5B05 5B12 5B13
5B14 5B15
•6000 to 6ZZZ
6000 6500 6800 6801 6900 6901
6902 6910 6911 6930 6931 6932
6933 6936 6937 6938 6940 6941
6942 6943 6944 6945 6946
•A000 to ZZZZ
B202 B203 B204 B205
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List of Support Code for Error (Paper Jams)
If paper jams, remove it following the appropriate procedure as shown below.
• If you can see the jammed paper at the paper output slot:
1300
• If you cannot see the jammed paper at the paper output slot:
1303
• If the paper is jammed during automatic duplex printing:
1304
• If the paper tears and you cannot remove it from the paper output slot or from the transport unit:
Paper Is Jammed inside Machine
• Cases other than above:
Other Cases
587
1300
Cause
Paper is jammed in paper output slot.
What to Do
If you can see the jammed paper at the paper output slot, remove the paper by following these steps.
1. Slowly pull out paper.
Hold the paper with both hands, and pull it out slowly so as not to tear it.
Important
• Do not pull the paper out from the front tray even though you can see the jammed paper at the
front tray. Pulling the paper out forcibly from the front tray may damage the machine.
Note
•If you cannot pull out the paper, turn the machine back on. The paper may be ejected
automatically.
• If paper becomes jammed during printing and you need to turn off the machine to remove it,
press the Stop button to stop the printing before you turn off the machine.
• If you cannot pull the paper out from the paper output slot, try to pull the paper out from the
transport unit.
1300
•If the paper tears and you cannot remove the jammed paper from the paper output slot, remove
the paper from inside the machine.
Paper Is Jammed inside Machine
2. Reload the paper and press machine's Black or Color button.
The printer resumes printing. Reprint the page you were printing if it was not printed properly due to
the paper jam.
If you turned off the machine in step 1, the print data that was sent to the printer is erased. Redo the
printing.
Note
•When reloading the paper, make sure you are using suitable paper and loading it correctly.
588
• We recommend using paper sizes other than A5 to print documents with photos or graphics. A5
paper may curl and jam as it leaves the machine.
If the measures above do not solve the problem, contact your nearest Canon service center to request a
repair.
589
1303
Cause
Paper is jammed near transport unit.
What to Do
If you cannot see the paper at the paper output slot, remove the paper from the transport unit.
To remove the paper, follow these steps.
Note
• If paper becomes jammed during printing and you need to turn off the machine to remove it, press
the Stop button to stop the printing before you turn off the machine.
1. Turn off machine and unplug it.
2. Stand machine up on its right side.
If you can see the jammed paper at the front tray, stand the machine with the front tray open.
Important
• Make sure the document cover is closed before you stand the machine up on its side.
•Stand the machine on a wide and flat surface such as a desk.
• Hold the machine securely with both hands to stand it up, being careful not to hit anything.
3. If protective material for transport unit remains attached, remove it.
4. Push open lever to open transport unit.
Support the machine with your hand so that it does not fall over when you open or close the transport
unit.
590
5. Pull out jammed paper slowly.
Support the machine with your hand so that it does not fall over as you pull out the jammed paper.
Note
•If the paper is rolled up and difficult to remove, pull out the edge of the paper first.
• If you cannot remove the jammed paper from the transport unit, close the transport unit, return
the machine to its original position, and remove the paper from inside the machine.
Paper Is Jammed inside Machine
6. Close transport unit.
Note
•Once you have closed the transport unit, return the printer to its original position right away.
591
7. Plug machine back in and turn it back on.
8. Reload paper.
All jobs in the print queue are canceled. Redo the printing.
If the measures above do not solve the problem, contact your nearest Canon service center to request a
repair.
592
1304
Cause
Paper is jammed during automatic duplex printing.
What to Do
If the paper is jammed when performing automatic duplex printing, remove the paper by following these
steps.
Note
• If paper becomes jammed during printing and you need to turn off the machine to remove it, press
the Stop button to stop the printing before you turn off the machine.
1. Pull out paper slowly from paper output slot.
Hold the paper with both hands, and pull it out slowly so as not to tear it.
Important
• Do not pull the paper out from the front tray even though you can see the jammed paper at the
front tray. Pulling the paper out forcibly from the front tray may damage the machine.
2. Reload the paper and press machine's Black or Color button.
If you were not able to remove the paper in step 1:
Follow the instructions below to remove the paper from the transport unit.
1. Turn off machine and unplug it.
2. Stand machine up on its right side.
Important
•Make sure the document cover is closed before you stand the machine up on its side.
•Stand the machine on a wide and flat surface such as a desk.
•Hold the machine securely with both hands to stand it up, being careful not to hit anything.
3. If protective material for transport unit remains attached, remove it.
593
4. Push open lever to open transport unit.
Support the machine with your hand so that it does not fall over when you open or close the transport
unit.
5. Pull out jammed paper slowly.
Support the machine with your hand so that it does not fall over as you pull out the jammed paper.
Note
•If the paper is rolled up and difficult to remove, pull out the edge of the paper first.
•If you cannot remove the jammed paper from the transport unit, close the transport unit, return
the machine to its original position, and remove the paper from inside the machine.
Paper Is Jammed inside Machine
6. Close transport unit.
594
Note
•Once you have closed the transport unit, return the printer to its original position right away.
7. Plug machine back in and turn it back on.
8. Reload paper.
All jobs in the print queue are canceled. Redo the printing.
If the measures above do not solve the problem, contact your nearest Canon service center to request a
repair.
595
Paper Is Jammed inside Machine
If the jammed paper tears and you cannot remove the paper either from the paper output slot or from the
transport unit, or if the jammed paper remains inside the machine, remove the paper following the
instructions below.
Note
• If paper becomes jammed during printing and you need to turn off the machine to remove it, press the
Stop button to stop the printing before you turn off the machine.
1. Turn off the machine and unplug it.
2. Open paper output cover.
Remove the paper in the cassette if any.
Important
•Do not touch clear film (A).
If you soil or scratch the clear film by touching it with paper or your hand, it could damage the
machine.
3. Check if jammed paper is under FINE cartridge holder.
If the jammed paper is under the FINE cartridge holder, move the FINE cartridge holder to the far right or
left, whichever makes it easier to remove the paper.
When moving the FINE cartridge holder, hold the top of the FINE cartridge holder and slide it slowly to
the far right or left.
596
4. Hold jammed paper firmly in both hands.
If the paper is rolled up, pull out it.
5. Slowly pull out paper, so as not to tear it.
6. Make sure all jammed paper is removed.
597
If the paper tears when you pull out it, a bit of paper may remain in the machine. Check the following and
remove any remaining paper.
• Any paper left under the FINE cartridge holder?
• Any small bits of paper left in the machine?
•Any paper left in the left and right empty spaces (B) in the machine?
7. Close paper output cover and reload paper.
All jobs in the print queue are canceled. Redo the printing.
Note
• When reloading the paper, make sure you are using suitable paper and loading it correctly. If a
paper jam message appears on your computer screen when you resume printing after removing
all the jammed paper, there may be some paper still inside the machine. Check the machine
again for any remaining bits of paper.
If the measures above do not solve the problem, contact your nearest Canon service center to request a
repair.
598
Other Cases
Check the following:
Check1 Is anything blocking paper output slot?
Check2 Is paper curled?
Load the paper after correcting its curl.
599
1003
Cause
Machine is out of paper or paper does not feed.
What to Do
Reload the paper and press machine's Black or Color button.
When you load the paper, insert the paper stack until the leading edge touches the far end of the front
tray.
600
1200
Cause
Paper output cover is open.
What to Do
Close the paper output cover and wait for a while.
Do not close it while you are replacing a FINE cartridge.
601
1202
Cause
Paper output cover is open.
What to Do
Close the paper output cover.
602
1250
Cause
Paper output tray is closed.
What to Do
Open the paper output tray and resume printing.
603
1310
Cause
Size of paper may not be compatible with automatic duplex printing.
What to Do
The sizes of media suitable for auto duplex printing are A4 and Letter. Make sure paper of the correct size
is loaded. Press the Black or Color button to eject the paper and restart printing from the front of the next
piece of paper. The reverse side of the ejected sheet is not printed.
604
1401
Cause
FINE cartridge is not installed.
What to Do
Install the FINE cartridge.
If the error is not resolved, the FINE cartridge may be damaged. Contact your nearest Canon service
center to request a repair.
605
1403
Cause
FINE cartridge cannot be recognized.
What to Do
Replace the FINE cartridge.
If the error is not resolved, the FINE cartridge may be damaged. Contact your nearest Canon service
center to request a repair.
606
1485
Cause
Appropriate ink cartridge is not installed.
What to Do
Printing cannot be executed because the ink cartridge is not compatible with this machine.
Install the appropriate ink cartridge.
If you want to cancel printing, press the machine's Stop button.
607
1486
Cause
FINE cartridge is not installed in correct position.
What to Do
Make sure each FINE cartridge is installed in the correct position.
608
1487
Cause
FINE cartridge is not installed in correct position.
What to Do
Make sure each FINE cartridge is installed in the correct position.
609
1682
Cause
FINE cartridge cannot be recognized.
What to Do
Replace the FINE cartridge.
If the error is not resolved, the FINE cartridge may be damaged. Contact your nearest Canon service
center to request a repair.
610
1684
Cause
The ink cartridge cannot be recognized.
What to Do
Printing cannot be executed because the ink cartridge may not be installed properly or may not be
compatible with this machine.
Install the appropriate ink cartridge.
If you want to cancel printing, press the machine's Stop button.
611
1686
Cause
The ink may have run out.
What to Do
The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly
detected.
If you want to continue printing without this function, press the machine's Stop button for at least 5
seconds.
Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities.
Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of
printing under the ink out condition.
612
1687
Cause
The FINE cartridge is not installed properly.
What to Do
Open the paper output cover. When the head cover opens, push up the ink cartridge lock lever to make
sure the FINE cartridges are installed properly.
After that, close the paper output cover.
If the error is not resolved, remove the FINE cartridges and install them again.
613
1688
Cause
The ink has run out.
What to Do
Replace the ink cartridge and close the paper output cover.
If printing is in progress and you want to continue printing, press the machine's Stop button for at least 5
seconds with the ink cartridge installed. Then printing can continue under the ink out condition.
The function for detecting the remaining ink level will be disabled.
Replace the empty ink cartridge immediately after the printing. The resulting print quality is not
satisfactory, if printing is continued under the ink out condition.
614
1702
Cause
Ink absorber is almost full.
What to Do
Press the machine's Black or Color button to continue printing. Contact your nearest Canon service
center to request a repair.
615
1703
Cause
Ink absorber is almost full.
What to Do
Press the machine's Black or Color button to continue printing. Contact your nearest Canon service
center to request a repair.
616
1704
Cause
Ink absorber is almost full.
What to Do
Press the machine's Black or Color button to continue printing. Contact your nearest Canon service
center to request a repair.
617
1705
Cause
Ink absorber is almost full.
What to Do
Press the machine's Black or Color button to continue printing. Contact your nearest Canon service
center to request a repair.
618
1712
Cause
Ink absorber is almost full.
What to Do
Press the machine's Black or Color button to continue printing. Contact your nearest Canon service
center to request a repair.
619
1713
Cause
Ink absorber is almost full.
What to Do
Press the machine's Black or Color button to continue printing. Contact your nearest Canon service
center to request a repair.
620
1714
Cause
Ink absorber is almost full.
What to Do
Press the machine's Black or Color button to continue printing. Contact your nearest Canon service
center to request a repair.
621
1715
Cause
Ink absorber is almost full.
What to Do
Press the machine's Black or Color button to continue printing. Contact your nearest Canon service
center to request a repair.
622
1890
Cause
Protective material or tape may still be attached to FINE cartridge holder.
What to Do
Open the paper output cover and make sure the protective material and tape have been removed from
the FINE cartridge holder.
If the protective material or tape is still there, remove it and close the paper output cover.
If this does not solve the problem, contact your nearest Canon service center to request a repair.
623
2100
Cause
Paper size in print settings and size of loaded paper do not match.
What to Do
Check the print settings and the loaded paper, load paper of the correct size, and then press the
machine's Black or Color button.
To cancel printing, press the machine's Stop button.
624
2101
Cause
Paper size in print settings and size of loaded paper do not match.
What to Do
Check the print settings and the loaded paper, load paper of the correct size, and then press the
machine's Black or Color button.
To cancel printing, press the machine's Stop button.
625
2102
Cause
Machine has detected that paper has been fed aligned to one side.
What to Do
Load the paper into the center of the front tray and slide the paper guides to align with the both edges of
the paper stack.
Press the machine's Black or Color button.
626
2103
Cause
Machine cannot detect paper size.
What to Do
Press the machine's Stop button and try to print again.
If this error still occurs even after printing again, set the machine not to detect the paper width by using the
operation panel, the printer driver, or Remote UI.
Note
• Depending on the type of paper, the machine may not detect the paper width.
• If the paper output cover is opened while printing is in progress, the machine may not detect the
paper width.
627
2900
Cause
Scanning print head alignment sheet failed.
What to Do
Press the machine's Black or Color button. Check the following points, perform automatic print head
alignment again.
• Make sure the print head alignment sheet is set in the correct position and orientation on the platen
glass.
• Make sure the platen glass and the print head alignment sheet are not dirty.
• Make sure the loaded paper is correct.
For automatic print head alignment, load A4 or Letter-sized plain paper.
•Make sure the print head nozzle is not clogged.
Check the print head condition by printing the nozzle check pattern.
If the error is not resolved, perform manual print head alignment.
628
2901
Cause
Print head alignment pattern has been printed and machine is waiting to scan sheet.
What to Do
Scan the printed alignment pattern.
1. Load print head alignment sheet on platen glass.
Place the printed side down and align the mark in the upper left corner of the sheet with the
alignment mark .
2. Slowly close the document cover and press machine's Black or Color button.
The machine starts scanning the print head alignment sheet, and automatically adjusts the print head
position.
629
3402
Cause
Machine could not make copies because its memory is full.
What to Do
Press the machine's Black or Color button.
Wait a while and retry copying.
630
3403
Cause
Machine could not make copies because its memory is full.
What to Do
Press the machine's Black or Color button.
Wait a while and retry copying.
631
3405
Cause
Machine could not make copies because its memory is full.
What to Do
Press the machine's Black or Color button.
Wait a while and retry copying.
632
3412
Cause
Scanning original has failed.
What to Do
Press the machine's Black or Color button, and then follow the actions below.
• Make sure that the original is placed on the platen glass.
• Make sure that the original is set in the correct position and orientation.
After carrying out the above actions, retry scanning or copying.
If the error is still not resolved, specify the size of the original.
Important
• The original that is smaller than 1.2 inches (3 cm) square may not be scanned correctly.
633
4100
Cause
Specified data cannot be printed.
What to Do
If you are printing CREATIVE PARK PREMIUM contents, check the message shown your computer,
make sure genuine Canon FINE cartridges are installed properly for all colors, and retry the printing.
634
4103
Cause
Cannot perform printing with current print settings.
What to Do
Press the machine's Stop button to cancel printing.
Then change the print settings and retry printing.
635
5011
Cause
Printer error has occurred.
What to Do
Turn off the machine and unplug it.
Plug in the machine again and turn it back on.
If this does not solve the problem, contact your nearest Canon service center to request a repair.
636
5012
Cause
Printer error has occurred.
What to Do
Turn off the machine and unplug it.
Plug in the machine again and turn it back on.
If this does not solve the problem, contact your nearest Canon service center to request a repair.
637
5050
Cause
Printer error has occurred.
What to Do
Turn off the machine and unplug it.
Plug in the machine again and turn it back on.
If this does not solve the problem, contact your nearest Canon service center to request a repair.
638
5100
Cause
Printer error has occurred.
What to Do
Cancel printing and turn off the machine.
Check the following:
• Make sure FINE cartridge holder motion is not impeded by stabilizer, jammed paper, etc.
Remove any impediment.
• Make sure the FINE cartridges are properly installed.
Open the paper output cover. When the head cover opens, push up the ink cartridge lock lever to
make sure the FINE cartridges are installed properly. After that, close the paper output cover.
Turn the machine back on.
If this does not solve the problem, contact your nearest Canon service center to request a repair.
Important
• When clearing an impediment to FINE cartridge holder motion, be careful not to touch clear film (A).
639
5200
Cause
Printer error has occurred.
What to Do
Turn off the machine and unplug it.
Plug in the machine again and turn it back on.
If this does not solve the problem, contact your nearest Canon service center to request a repair.
640
5400
Cause
Printer error has occurred.
What to Do
Turn off the machine and unplug it.
Plug in the machine again and turn it back on.
If this does not solve the problem, contact your nearest Canon service center to request a repair.
641
5B02
Cause
Printer error has occurred.
What to Do
Contact your nearest Canon service center to request a repair.
642
5B03
Cause
Printer error has occurred.
What to Do
Contact your nearest Canon service center to request a repair.
643
5B04
Cause
Printer error has occurred.
What to Do
Contact your nearest Canon service center to request a repair.
644
5B05
Cause
Printer error has occurred.
What to Do
Contact your nearest Canon service center to request a repair.
645
5B12
Cause
Printer error has occurred.
What to Do
Contact your nearest Canon service center to request a repair.
646
5B13
Cause
Printer error has occurred.
What to Do
Contact your nearest Canon service center to request a repair.
647
5B14
Cause
Printer error has occurred.
What to Do
Contact your nearest Canon service center to request a repair.
648
5B15
Cause
Printer error has occurred.
What to Do
Contact your nearest Canon service center to request a repair.
649
6000
Cause
Printer error has occurred.
What to Do
Turn off the machine and unplug it.
Plug in the machine again and turn it back on.
If this does not solve the problem, contact your nearest Canon service center to request a repair.
650
6500
Cause
Printer error has occurred.
What to Do
Turn off the machine and unplug it.
Plug in the machine again and turn it back on.
If this does not solve the problem, contact your nearest Canon service center to request a repair.
651
6800
Cause
Printer error has occurred.
What to Do
Turn off the machine and unplug it.
Plug in the machine again and turn it back on.
If this does not solve the problem, contact your nearest Canon service center to request a repair.
652
6801
Cause
Printer error has occurred.
What to Do
Turn off the machine and unplug it.
Plug in the machine again and turn it back on.
If this does not solve the problem, contact your nearest Canon service center to request a repair.
653
6900
Cause
Printer error has occurred.
What to Do
Turn off the machine and unplug it.
Plug in the machine again and turn it back on.
If this does not solve the problem, contact your nearest Canon service center to request a repair.
654
6901
Cause
Printer error has occurred.
What to Do
Turn off the machine and unplug it.
Plug in the machine again and turn it back on.
If this does not solve the problem, contact your nearest Canon service center to request a repair.
655
6902
Cause
Printer error has occurred.
What to Do
Turn off the machine and unplug it.
Plug in the machine again and turn it back on.
If this does not solve the problem, contact your nearest Canon service center to request a repair.
656
6910
Cause
Printer error has occurred.
What to Do
Turn off the machine and unplug it.
Plug in the machine again and turn it back on.
If this does not solve the problem, contact your nearest Canon service center to request a repair.
657
6911
Cause
Printer error has occurred.
What to Do
Turn off the machine and unplug it.
Plug in the machine again and turn it back on.
If this does not solve the problem, contact your nearest Canon service center to request a repair.
658
6930
Cause
Printer error has occurred.
What to Do
Turn off the machine and unplug it.
Plug in the machine again and turn it back on.
If this does not solve the problem, contact your nearest Canon service center to request a repair.
659
6931
Cause
Printer error has occurred.
What to Do
Turn off the machine and unplug it.
Plug in the machine again and turn it back on.
If this does not solve the problem, contact your nearest Canon service center to request a repair.
660
6932
Cause
Printer error has occurred.
What to Do
Turn off the machine and unplug it.
Plug in the machine again and turn it back on.
If this does not solve the problem, contact your nearest Canon service center to request a repair.
661
6933
Cause
Printer error has occurred.
What to Do
Turn off the machine and unplug it.
Plug in the machine again and turn it back on.
If this does not solve the problem, contact your nearest Canon service center to request a repair.
662
6936
Cause
Printer error has occurred.
What to Do
Turn off the machine and unplug it.
Plug in the machine again and turn it back on.
If this does not solve the problem, contact your nearest Canon service center to request a repair.
663
6937
Cause
Printer error has occurred.
What to Do
Turn off the machine and unplug it.
Plug in the machine again and turn it back on.
If this does not solve the problem, contact your nearest Canon service center to request a repair.
664
6938
Cause
Printer error has occurred.
What to Do
Turn off the machine and unplug it.
Plug in the machine again and turn it back on.
If this does not solve the problem, contact your nearest Canon service center to request a repair.
665
6940
Cause
Printer error has occurred.
What to Do
Turn off the machine and unplug it.
Plug in the machine again and turn it back on.
If this does not solve the problem, contact your nearest Canon service center to request a repair.
666
6941
Cause
Printer error has occurred.
What to Do
Turn off the machine and unplug it.
Plug in the machine again and turn it back on.
If this does not solve the problem, contact your nearest Canon service center to request a repair.
667
6942
Cause
Printer error has occurred.
What to Do
Turn off the machine and unplug it.
Plug in the machine again and turn it back on.
If this does not solve the problem, contact your nearest Canon service center to request a repair.
668
6943
Cause
Printer error has occurred.
What to Do
Turn off the machine and unplug it.
Plug in the machine again and turn it back on.
If this does not solve the problem, contact your nearest Canon service center to request a repair.
669
6944
Cause
Printer error has occurred.
What to Do
Turn off the machine and unplug it.
Plug in the machine again and turn it back on.
If this does not solve the problem, contact your nearest Canon service center to request a repair.
670
6945
Cause
Printer error has occurred.
What to Do
Turn off the machine and unplug it.
Plug in the machine again and turn it back on.
If this does not solve the problem, contact your nearest Canon service center to request a repair.
671
6946
Cause
Printer error has occurred.
What to Do
Turn off the machine and unplug it.
Plug in the machine again and turn it back on.
If this does not solve the problem, contact your nearest Canon service center to request a repair.
672
B202
Cause
An error requiring a repair has occurred.
What to Do
Turn off the machine and unplug it.
Contact your nearest Canon service center to request a repair.
673
B203
Cause
An error requiring a repair has occurred.
What to Do
Turn off the machine and unplug it.
Contact your nearest Canon service center to request a repair.
674
B204
Cause
An error requiring a repair has occurred.
What to Do
Turn off the machine and unplug it.
Contact your nearest Canon service center to request a repair.
675
B205
Cause
An error requiring a repair has occurred.
What to Do
Turn off the machine and unplug it.
Contact your nearest Canon service center to request a repair.
676