Table of Contents
- 1. Introduction
- 2 Product Introduction
- 3 Getting Started with Nuclias
- 4 Accessing the Nuclias Portal
- 5 Interface Overview
- 6 Dashboard
- 7 Monitor
- 7.1 Switch
- 7.1.1 Devices
- 7.1.1.1 Customizing the Device Monitor Overview
- 7.1.1.2 Downloading Device Monitoring Logs
- 7.1.1.3 Changing the Device Site and Profile
- 7.1.1.4 Changing the Device Connection Type to DHCP
- 7.1.1.5 Changing the Device Connection to Static IP
- 7.1.1.6 Viewing and Customizing the Switch Performance Summary
- 7.1.1.7 Viewing and Customizing the Switch Port Status Overview
- 7.1.1.8 Viewing and Customizing The Switch Power Consumption Overview
- 7.1.1.9 Performing a Device Ping Test
- 7.1.1.10 Performing a MAC Forwarding Table Test
- 7.1.1.11 Performing a Cable Test
- 7.1.1.12 Performing a Port Cycle Test
- 7.1.1.13 Performing a Blink LED Test
- 7.1.1.14 Manually Rebooting a Device
- 7.1.1.15 Adding a License Key to a Device
- 7.1.1.16 Deleting a License Key From a Device
- 7.1.2 Clients
- 7.1.3 Event Logs
- 7.1.1 Devices
- 7.2 Map
- 7.3 Floor Plans
- 7.1 Switch
- 8 Configure – Switch
- 8.1 Profiles
- 8.1.1 Creating a Profile
- 8.1.2 Deleting a Profile
- 8.1.3 Deleting Multiple Profiles
- 8.1.4 Configuring Switch Port Settings
- 8.1.4.1 Customizing the Profile Port Configuration Overview
- 8.1.4.2 Configuring Profile Port Settings For One or More Switch Ports
- 8.1.4.3 Aggregating Multiple Switch Profile Ports
- 8.1.4.4 Splitting Aggregated Switch Ports
- 8.1.4.5 Mirroring Port Traffic to Another Switch Profile Port
- 8.1.4.6 Undoing Port Traffic Mirroring
- 8.1.4.7 Adding a Tag to One or More Switch Profile Ports
- 8.1.4.8 Removing a Tag From One or More Switch Ports
- 8.1.5 Configuring Switch Profile Port Schedules
- 8.1.6 Configuring Basic Switch Profile Settings
- 8.1.6.1 Configuring Management VLAN Membership
- 8.1.6.2 Configuring Spanning Tree Protocol (STP) Functionality
- 8.1.6.3 Configuring Internet Group Management Protocol (IGMP) Snooping Functionality
- 8.1.6.4 Configuring DHCP Server Screening
- 8.1.6.5 Configuring Voice VLAN Functionality
- 8.1.6.6 Configuring Jumbo Frame
- 8.1.6.7 Configuring Quality of Service Settings
- 8.1.7 Configuring Switch Profile IPv4 ACL Settings
- 8.1.8 Configuring Access Policies
- 8.1.9 Pushing Configuration Changes
- 8.2 Devices
- 8.2.1 Filtering Device Information
- 8.2.2 Adding a Single Device
- 8.2.3 Bulk Adding Multiple Devices to the Inventory
- 8.2.4 Bulk Adding and Registering Multiple Devices to a Site
- 8.2.5 Adding a Tag to One or More Devices
- 8.2.6 Removing a Tag From One or More Devices
- 8.2.7 Editing a Device
- 8.2.8 Deleting a Device
- 8.2.9 Deleting Multiple Devices
- 8.2.10 Download the Device List
- 8.3 Switch Ports
- 8.3.1 Customizing the Switch Ports Configuration Overview
- 8.3.2 Configuring Local Port Settings for One or More Switch Ports
- 8.3.3 Aggregating Switch Ports
- 8.3.4 Splitting Aggregated Switch Ports
- 8.3.5 Mirroring Port Traffic to Another Switch Port
- 8.3.6 Undoing Port Traffic Mirroring
- 8.3.7 Adding a Tag to One or More Switch Ports
- 8.3.8 Removing a Tag from One or More Switch Ports
- 8.1 Profiles
- 9 Reports
- 10 Settings
- 10.1 Account Management
- 10.2 Organization Management
- 10.3 License Management
- 10.4 Inventory
- 10.4.1 Adding and Registering a Single Device to a Site
- 10.4.2 Adding a Single Device to the Inventory
- 10.4.3 Bulk Adding Multiple Devices to the Inventory
- 10.4.4 Bulk Adding and Registering Multiple Devices to a Site
- 10.4.5 Deleting a Device from the Inventory
- 10.4.6 Searching for a Device
- 10.4.7 Exporting the Inventory List
- 10.5 Firmware
- 10.6 Alert Settings
- 10.7 Add Device
- 11 Help
D-Link DBS-2000-10MP User Manual
Displayed below is the user manual for DBS-2000-10MP by D-Link which is a product in the Network Switches category. This manual has pages.
i
ii
Information in this document is subject to change without notice. Reproduction in any manner
whatsoever, without the written permission of D-Link Corporation, is strictly forbidden.
Trademarks used in this text: D-Link and the D-LINK logo are trademarks of D-Link Corporation;
Microsoft and Windows are registered trademarks of Microsoft Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. D-Link Corporation disclaims any proprietary interest in
trademarks and trade names other than its own.
© 2020 D-Link Corporation. All rights reserved.
FCC Compliance Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
D-Link Corporate
17595 Mt. Hermann Street
Fountain Valley, CA 92708
(800) 326-1688
CE Mark Warning
This equipment is compliant with Class A of CISPR 32. In a residential environment, this equipment may
cause radio interference.
VCCI Warning
この装置は、クラスA機器です。この装置を住宅環境で使用すると電波妨害を引き起こすことがありま
す。この場合には使用者が適切な対策を講ずるよう要求されることがあります。 VCCI－A
BSMI Notice
此為甲類資訊技術設備，於居住環境中使用時，可能會造成射頻擾動，在此種情況下，使用者會被要求採
取某些適當的對策。
Safety Compliance
Warning: Class 1 Laser Product: When using a fiber optic media expansion module, never look at the
transmit laser while it is powered on. In addition, never look directly at the fiber TX port and fiber cable
ends when they are powered on.
Avertissement: Produit Laser de Classe 1: Ne regardez jamais le laser tant qu’il est sous tension. Ne
regardez jamais directement le port TX (Tramsmission) à fibres optiques et les embouts de câbles à
fibres optiques tant qu’ils sont sous tension.
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1 Table of Contents
1. Introduction................................................................................................. 1
1.1 Audience ............................................................................................................ 1
1.2 Other Documentation ......................................................................................... 1
1.3 Conventions ....................................................................................................... 1
1.4 Notes, Notices, and Cautions .............................................................................. 1
2 Product Introduction ....................................................................................... 2
2.1 Terms and Concepts ............................................................................................ 2
3 Getting Started
with Nuclias ........................................................................... 4
3.1 Creating an Account ............................................................................................ 4
3.2 Logging In To Nuclias ........................................................................................... 5
3.3 Adding a Device .................................................................................................. 6
3.3.1 Adding a Single Device ...................................................................................................... 6
3.3.2 Bulk Adding Devices to Inventory ..................................................................................... 7
3.3.3 Bulk Assigning Devices to Sites ......................................................................................... 7
3.3.4 Adding a Device from QR Code ......................................................................................... 8
3.4 Managing With Nuclias ....................................................................................... 9
4 Accessing the Nuclias Portal ........................................................................... 10
4.1 Logging in to Nuclias ......................................................................................... 10
4.2 Logging Out of Nuclias ...................................................................................... 10
5 Interface Overview ........................................................................................ 11
5.1 Global Toolbar .................................................................................................. 12
5.1.1 Site Menu ........................................................................................................................ 12
5.1.1.1 Selecting a Site ............................................................................................................ 12
5.1.2 Account Menu ................................................................................................................ 13
5.1.2.1 Editing a User Profile .................................................................................................. 13
5.1.2.2 Sending A User Profile Snapshot by Email .................................................................. 15
5.1.2.3 Deleting a User Account ............................................................................................. 15
5.1.3 Language Menu .............................................................................................................. 16
5.1.3.1 Changing the Portal Language .................................................................................... 16
5.2 Management Toolbar ........................................................................................ 16
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6 Dashboard ..................................................................................................... 17
6.1 Customizing the Overview ................................................................................ 17
6.2 Sending A Dashboard
Snapshot by Email ........................................................... 19
7 Monitor ......................................................................................................... 21
7.1 Switch .............................................................................................................. 21
7.1.1 Devices ............................................................................................................................ 21
7.1.1.1 Customizing the Device Monitor Overview ................................................................ 21
7.1.1.2 Downloading Device Monitoring Logs ........................................................................ 22
7.1.1.3 Changing the Device Site and Profile .......................................................................... 22
7.1.1.4 Changing the Device Connection Type to DHCP ......................................................... 22
7.1.1.5 Changing the Device Connection to Static IP .............................................................. 23
7.1.1.6 Viewing and Customizing the Switch Performance Summary .................................... 23
7.1.1.7 Viewing and Customizing the Switch Port Status Overview ....................................... 24
7.1.1.8 Viewing and Customizing The Switch Power Consumption Overview ........................ 26
7.1.1.9 Performing a Device Ping Test..................................................................................... 26
7.1.1.10 Performing a MAC Forwarding Table Test ............................................................... 27
7.1.1.11 Performing a Cable Test .......................................................................................... 27
7.1.1.12 Performing a Port Cycle Test ................................................................................... 27
7.1.1.13 Performing a Blink LED Test .................................................................................... 27
7.1.1.14 Manually Rebooting a Device ................................................................................. 27
7.1.1.15 Adding a License Key to a Device ............................................................................ 28
7.1.1.16 Deleting a License Key From a Device ..................................................................... 28
7.1.2 Clients ............................................................................................................................. 29
7.1.2.1 Customizing the Client Monitor Overview .................................................................. 29
7.1.2.2 Downloading Client Monitoring Logs ......................................................................... 29
7.1.3 Event Logs ....................................................................................................................... 30
7.1.3.1 Filtering Event Log Parameters ................................................................................... 30
7.1.3.2 Downloading Event Logs ............................................................................................. 30
7.2 Map ................................................................................................................. 31
7.2.1 Navigating the Map ........................................................................................................ 31
7.2.2 Navigating Sites on the Map Using the Site List .............................................................. 32
7.3 Floor Plans ....................................................................................................... 34
7.3.1 Adding a Floor Plan ......................................................................................................... 34
7.3.1 Editing Floor Plan ............................................................................................................ 34
7.3.1.1 Adding Devices to a Floor Plan ................................................................................... 34
7.3.1.2 Removing Devices from a Floor Plan .......................................................................... 35
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7.3.1.3 Editing a Floor Plan Name ........................................................................................... 36
7.3.1.4 Adding a Custom Floor Plan Image ............................................................................. 37
7.3.1.5 Removing a Custom Floor Plan Image ........................................................................ 37
7.3.2 Deleting a Floor Plan ....................................................................................................... 38
8 Configure – Switch ......................................................................................... 39
8.1 Profiles ............................................................................................................. 39
8.1.1 Creating a Profile ............................................................................................................ 39
8.1.2 Deleting a Profile ............................................................................................................ 40
8.1.3 Deleting Multiple Profiles ............................................................................................... 40
8.1.4 Configuring Switch Port Settings ..................................................................................... 40
8.1.4.1 Customizing the Profile Port Configuration Overview ................................................ 41
8.1.4.2 Configuring Profile Port Settings For One or More Switch Ports ................................ 41
8.1.4.3 Aggregating Multiple Switch Profile Ports .................................................................. 43
8.1.4.4 Splitting Aggregated Switch Ports ............................................................................... 44
8.1.4.5 Mirroring Port Traffic to Another Switch Profile Port ................................................. 45
8.1.4.6 Undoing Port Traffic Mirroring .................................................................................... 45
8.1.4.7 Adding a Tag to One or More Switch Profile Ports ...................................................... 46
8.1.4.8 Removing a Tag From One or More Switch Ports ....................................................... 47
8.1.5 Configuring Switch Profile Port Schedules ...................................................................... 47
8.1.5.1 Creating a Switch Port Schedule ................................................................................. 47
8.1.5.2 Editing a Switch Port Schedule.................................................................................... 48
8.1.5.3 Deleting a Switch Port Schedule ................................................................................. 50
8.1.6 Configuring Basic Switch Profile Settings ........................................................................ 50
8.1.6.1 Configuring Management VLAN Membership ............................................................ 50
8.1.6.2 Configuring Spanning Tree Protocol (STP) Functionality............................................. 51
8.1.6.3 Configuring Internet Group Management Protocol (IGMP) Snooping Functionality .. 51
8.1.6.4 Configuring DHCP Server Screening ............................................................................ 52
8.1.6.5 Configuring Voice VLAN Functionality ........................................................................ 53
8.1.6.6 Configuring Jumbo Frame ........................................................................................... 54
8.1.6.7 Configuring Quality of Service Settings .......................................................................... 54
8.1.7 Configuring Switch Profile IPv4 ACL Settings .................................................................. 56
8.1.7.1 Creating IPv4 Access Control Policy Rules ................................................................... 56
8.1.7.2 Editing IPv4 Access Control Policy Rules ..................................................................... 57
8.1.7.3 Deleting IPv4 Access Control Policy Rules ................................................................... 58
8.1.7.4 Moving IPv4 Access Control Policy Rules .................................................................... 58
8.1.8 Configuring Access Policies ............................................................................................. 59
8.1.8.1 Creating an Access Policy ............................................................................................ 59
8.1.8.2 Configure a Guest VLAN .............................................................................................. 60
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8.1.9 Pushing Configuration Changes ...................................................................................... 61
8.2 Devices ............................................................................................................. 61
8.2.1 Filtering Device Information ........................................................................................... 61
8.2.2 Adding a Single Device .................................................................................................... 62
8.2.3 Bulk Adding Multiple Devices to the Inventory .............................................................. 63
8.2.4 Bulk Adding and Registering Multiple Devices to a Site ................................................. 63
8.2.5 Adding a Tag to One or More Devices ............................................................................ 64
8.2.6 Removing a Tag From One or More Devices ................................................................... 65
8.2.7 Editing a Device .............................................................................................................. 65
8.2.8 Deleting a Device ............................................................................................................ 65
8.2.9 Deleting Multiple Devices ............................................................................................... 66
8.2.10 Download the Device List ............................................................................................... 66
8.3 Switch Ports ..................................................................................................... 67
8.3.1 Customizing the Switch Ports Configuration Overview .................................................. 67
8.3.2 Configuring Local Port Settings for One or More Switch Ports ....................................... 68
8.3.3 Aggregating Switch Ports ................................................................................................ 70
8.3.4 Splitting Aggregated Switch Ports ................................................................................... 71
8.3.5 Mirroring Port Traffic to Another Switch Port ................................................................. 71
8.3.6 Undoing Port Traffic Mirroring ........................................................................................ 72
8.3.7 Adding a Tag to One or More Switch Ports ..................................................................... 72
8.3.8 Removing a Tag from One or More Switch Ports ............................................................ 73
9 Reports .......................................................................................................... 74
9.1 Change Log ....................................................................................................... 74
9.1.1 Searching for Change Events ........................................................................................... 74
9.1.2 Downloading Change Logs .............................................................................................. 75
9.2 Switch .............................................................................................................. 75
9.2.1 Filtering the Switch Logs ................................................................................................. 75
9.2.2 Sending Switch Logs by Email ......................................................................................... 75
9.2.3 Download Archived Switch Logs ..................................................................................... 76
9.2.4 Download Switch Logs .................................................................................................... 76
9.3 Alerts ............................................................................................................... 77
9.3.1 Acknowledging Unprocessed Alerts ............................................................................... 77
9.3.2 Deleting Unprocessed Alerts .......................................................................................... 77
9.3.3 Deleting Processed Alerts ............................................................................................... 78
9.3.4 Searching for Alerts......................................................................................................... 78
9.4 Licenses ............................................................................................................ 79
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9.4.1 Filtering the License Logs ................................................................................................ 79
9.4.2 Downloading License Logs .............................................................................................. 79
10 Settings ...................................................................................................... 79
10.1 Account Management ....................................................................................... 80
10.1.1 Inviting a New User ......................................................................................................... 80
10.1.2 Editing an Existing User................................................................................................... 81
10.1.2.1 Editing a User Name ............................................................................................... 81
10.1.2.2 Editing a User’s Access Privilege ............................................................................. 82
10.1.3 Searching for a User ........................................................................................................ 82
10.1.4 Deleting a User ............................................................................................................... 83
10.2 Organization Management ................................................................................ 83
10.2.1 Creating a New Organization .......................................................................................... 83
10.2.2 Adding A Site to an Organization .................................................................................... 83
10.2.3 Adding A Site Tag to an Organization .............................................................................. 84
10.2.4 Invite Users to an Organization ....................................................................................... 85
10.2.5 Searching for an Organization ......................................................................................... 86
10.2.6 Deleting an Organization ................................................................................................ 86
10.3 License Management ........................................................................................ 86
10.3.1 Adding a License Key ...................................................................................................... 86
10.3.2 Bulk Adding Multiple Licenses ........................................................................................ 86
10.3.3 Searching for a License Key ............................................................................................. 87
10.3.4 Viewing the License History ............................................................................................ 88
10.3.5 Downloading License Key List ......................................................................................... 88
10.4 Inventory .......................................................................................................... 88
10.4.1 Adding and Registering a Single Device to a Site ............................................................ 89
10.4.2 Adding a Single Device to the Inventory ......................................................................... 89
10.4.3 Bulk Adding Multiple Devices to the Inventory .............................................................. 90
10.4.4 Bulk Adding and Registering Multiple Devices to a Site ................................................. 91
10.4.5 Deleting a Device from the Inventory ............................................................................. 92
10.4.6 Searching for a Device .................................................................................................... 92
10.4.7 Exporting the Inventory List ............................................................................................ 93
10.5 Firmware .......................................................................................................... 93
10.5.1 Setting an Automatic Upgrade Window ......................................................................... 94
10.5.2 Setting a Custom Device Upgrade Time .......................................................................... 94
10.5.3 Performing a Manual Firmware Upgrade ....................................................................... 95
10.6 Alert Settings .................................................................................................... 96
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10.6.1 Configuring Alert Notifications ....................................................................................... 96
10.7 Add Device ....................................................................................................... 97
11 Help ........................................................................................................... 98
11.1 Contact Us ........................................................................................................ 98
11.1.1 Contacting Nuclias Support ............................................................................................ 98
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1. Introduction
The manual is organized according the menu layout of the Nuclias Portal interface.
1.1 Audience
This reference manual is intended for network administrators and other IT professionals
responsible for managing network devices using the Nuclias Portal. This manual is written in a
way that assumes that you already have a basic knowledge of modern networking principles.
1.2 Other Documentation
The documents below are a further source of information with regards to configuring and
troubleshooting Nuclias Portal. All the documents are available on either the D-Link or Nuclias
website. Other documents related to Nuclias Portal are:
• Nuclias Switch User Manual
1.3 Conventions
Convention Description
Boldface Font Indicates a button, a toolbar icon, menu, or menu item. For
example: Open the File menu and choose Cancel. Used for
emphasis. May also indicate system messages or prompts
appearing on screen. For example: You have mail. Bold font
is also used to represent file names, program names, and
commands. For example: Use the Copy command.
Initial capital letter Indicates a window name. Names of keys on the keyboard
have initial capitals. For example: Click Enter.
Menu Name > Menu
Option
Indicates the menu structure.
Device > Port > Port
Properties means the Port Properties menu option under
the Port menu option that is located under Device.
Table 1-1
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1.4 Notes, Notices, and Cautions
Below are examples of the three types of indicators used in this manual. When making changes
to Nuclias Portal using the information in this document, you should pay special attention to
these indicators. Each example below provides an explanatory remark regarding each type of
indicator.
NOTE: A note indicates important information that helps you make better use of
your device.
NOTICE: A notice indicates either potential damage to hardware or loss of data
and tells you how to avoid the problem.
CAUTION: A caution indicates a potential for property damage, personal injury, or
death.
2
2 Product Introduction
D-Link Nuclias is a cloud-hosted platform that removes the cost and complexity involved with
owning and maintaining your own wireless infrastructure.
D-Link Nuclias Portal platform is accessed via web browser, but can also be managed through
the iPad app. The Nuclias Portal is divided into organizations, allowing devices to be grouped
in Site Tags and Sites based on their physical location. Profiles are used to configure devices
as a group. Users may also be given access to the Nuclias Portal based on their roles and
privileges, allowing access only to parts of the platform that are required.
The Nuclias Portal simplifies the management of your wireless and wired network, reducing the
need for dedicated support staff, and allowing large numbers of devices to be managed from a
single interface. Devices can be pre-registered, allowing them to be installed on site without
requiring dedicated IT personnel. This reduces installation costs and simplifies network
management, making the Nuclias Cloud an ideal solution for both wired and wireless network.
2.1 Terms and Concepts
The following section provides a brief introduction and description of the terms and concepts
used in this product.
Service Provider (SP): A Service Provider is an instance that sells the D-Link Nuclias service
to customers and is responsible for providing user accounts (through invitation), and provision
devices and licenses to subscribed organizations. A Service Provider can also assist in
configuring an organization on request. Structurally, an SP operates at the highest level, one
level higher than an MSP.
Managed Service Provider (MSP): A Managed Service Provider (MSP) or Systems Integrator
(SI) is an instance that sells the Nuclias service to client organizations. A Managed Service
Provider can provision multiple organizations and can manage all organizations under it. A MSP
cannot manage another MSP or its affiliated organizations. Structurally, an MSP operates one
level higher than an organization.
Organization (Org.): An organization is a business entity that subscribes to the D-Link Nuclias
Cloud through a SP or MSP to provide wireless access to its branches. An organization may
manage itself or can request the Service Provider or MSP to manage the organization. An
organization cannot manage other organizations on the same level. Within the Nuclias structure,
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organizations are considered clients. Examples of organizations include, branch offices,
restaurants, medium-sized offices.
Site Tag: A Site Tag is a label for structurally organizing and visualizing an organization. Site
Tags act as branches, with each Site Tag being able to carry one or more Sites. For example,
an organization with activities in multiple geographical areas can use Site Tags to easily identify
and manage regional branches.
Site: A Site is a label representing a physical location. Sites are used to group devices together
for easier management. Sites can also be associated with a Site Tag, in which case the Site
will branch of from the Site Tag. Examples of Sites include cities, branch offices, and work floors,
depending on the size and scope of the organization.
Profile: Profiles are a set of general configuration settings that can be applied to all devices
associated with the Profile so all devices are configured identically as a group. Profiles can be
set up to cater to specific purposes and can be applied across different Sites and Site Tags.
Examples of Profiles include customer Wi-Fi with limited access, a secure office network, and
public Wi-Fi with captive portal login.
Privileges: Privileges determines to what extent the user can actively manage, ranging from
full access to viewing only. Some elements of the Portal interface may be locked depending on
the selected privilege. Refer to the overview below for a list of all available privileges.
Admin
An administrator has full access to all elements of the Portal
interface and has full management capabilities.
Editor An editor shares similar rights as an administrator, but cannot add
or delete devices, users, or organizations.
Monitor A monitor is limited to read-
only access to configurations and
analysis, and cannot configu
re or edit devices, users, or
organizations.
Viewer A viewer is restricted to read-
only access to analysis only and
cannot configure or edit devices, users, or organizations. This is
primarily for on-
site managers who only require organization
statistics.
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3 Getting Started
with Nuclias
This section is designed to provide new users with instructions on how to get started with the
D-Link Nuclias Cloud. This covers the basic requirements for using Nuclias, including how to
create an account and adding a new device using the provided Default Profile template that
sets up a Wi-Fi network with recommended settings.
3.1 Creating an Account
Access to the D-Link Nuclias Cloud can be obtained by signing up for a free Nuclias account.
1. Go to www.nuclias.com and click Login.
2. Click Create Account.
3. Select a server region and customer service country and click Next.
Server Region Select which server region to store your data on.
Country Select a country for local support. If your country is not
listed, choose the country closest to your area.
4. Fill out the required information:
Email Enter your email address. This is also your user name
to log into the Nuclias Portal interface.
Full Name Enter your full name
5
Password Enter your account password.
Confirm Password Confirm your password.
Organization Name Enter your organization name. This will automatically
create an organization with this name.
Region Select a region. This will automatically create a Site
using this region.
Timezone Select a time zone.
Address Enter your address.
3. Click Create Account.
4. You will receive an email containing a verification link. Once verified, you can now log
into the Nuclias Portal interface using your account email address and password.
3.2 Logging In To Nuclias
1. In a web browser, go to login.nuclias.com.
2. Enter your registration email address and password.
3. Click Log In.
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3.3 Adding a Device
In order to be able to manage the network, devices need be added to the organization and
assigned to Sites. There are multiple ways of adding devices to an organization.
3.3.1 Adding a Single Device
With all the configuration settings done, devices can be added to the organization. Devices are
linked to a Site and a Profile to automatically retrieve their configuration settings.
1. Navigate to the Configure > Access Point > Profiles page.
2. Click Add device.
3. Fill out the required information.
Device UID Enter the device’s Unique Identifier (UID) found on the
label printed on the device.
The UID may be listed in the format XXXX-XXXX-
XXXX or XXXXXXXXXXXX. When entering the UID,
do not include dashes.
Device name Enter a name for the device.
Site Select a Site to link this device to.
Profile Select a Profile for this device. The device will use the
settings configured in that profile.
License Key [Optional] Enter the device license key.
Note: Every new device will be issued a one year free
license key. Once expired, an additional license must
be purchased to continue using the device.
3. Click Save when you are done.
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3.3.2 Bulk Adding Devices to
Inventory
Devices can be bulk imported and added to Inventory to be assigned to a Site later.
1. Navigate to the Configure > Switch > Profiles page.
2. Click Bulk import.
3. [Optional] Download the reference sample template.
4. Click Browse.
5. Locate the CSV-formatted file containing the UIDs of the devices.
Note: To add devices to the inventory, use the following format:
[UID]
6. Click Upload.
3.3.3 Bulk Assigning Devices to Sites
Devices can be bulk imported and immediately registered to a Site.
1. Navigate to the Configure > Switch > Profiles page.
2. Click Bulk import.
8
3. [Optional] Download the reference sample template.
4. Click Browse.
5. Locate the CSV-formatted file containing the UIDs of the devices.
Note: To directly register devices to a Site, use the following format:
[UID][Device Name][Profile Name][Site][License Key]
6. Click Upload.
3.3.4 Adding a Device from QR Code
Devices can be imported and immediately registered to a Site by scanning the QR code on the
back or bottom of the device.
9
3.4 Managing With Nuclias
With the everything now set up, you can now start expanding and managing your network using
Nuclias. There are several ways you can manage your network, refer to the following overview
for more information.
• To view the real-time status of the network and at-a-glance information, refer to the
Dashboard section.
• To monitor the organization and device activity, refer to the Monitor section.
• To visually structure organizations and manage devices using maps and floor plans,
refer to the Map and Floor Plans sections.
• To create, edit, and manage Profiles for device group configuration, refer to the
Profiles section.
• To m anage devices and perform device-specific configurations, refer to the Devices
section.
• To create, edit, and manage organizations, Site Tags, and Sites, refer to the
Organization Management section.
• To create, edit, and manage user accounts, refer to the Account Management
section.
10
4 Accessing the Nuclias Portal
4.1 Logging in to Nuclias
1. In a web browser, go to login.nuclias.com.
2. Enter your registration email address and password.
3. Click Log In.
4.2 Logging Out of Nuclias
1. Click the user name in the top-right corner.
2. Click Logout.
Note: Clicking Logout will immediately send the user back to the login page and will not
prompt for confirmation.
11
5 Interface Overview
Section Item Description
A Global Toolbar
Provides access to the organization and site selection
menu as well as alerts, user account, and language menu.
B Management
Toolbar
Provides access to the various device management,
report, and inventory sections.
C Workspace
The interactive workspace to manage and configure
through the Nuclias Portal. Information and options
displayed in the workspace depend on the currently active
management section.
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5.1 Global Toolbar
5.1.1 Site Menu
The Site menu is used to select a Site or Site Tag within the selected organization, and may
only contain selected sites, depending on the privilege of the account that you have logged in
with. Site Tags and Sites are an easy way of grouping devices within an organization and allow
for multiple devices to be configured more easily. For most configuration options, it is necessary
to select a Site to manage. Site Tags are marked by a tag icon, while Sites are marked by a
single pin icon.
5.1.1.1 Selecting a Site
By selecting a specific Site, users can view network activity, client information, and at-a-glances
for the selected Site. Certain management features are also handled on the Site-level.
1. From the Global Toolbar, click the Site menu.
2. [Optional] Click a Site Tag to only show Sites associated with that Site Tag or click All to
show all Sites.
3. Click the Site name.
Note: Only information for that Site will be shown in the dashboard and management
sections.
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5.1.2 Account Menu
The account menu contains the User Profile and Logout options and can be reached by clicking
the user name you have logged in with.
Figure 5-1
5.1.2.1 Editing a User Profile
The User Profile page is used to view the current user’s profile and access privilege information.
It can also be used to change the user’s password and profile image.
1. From the Global Toolbar, click the Account menu.
2. Select User Profile.
3. Edit the user profile using one of the following actions:
a. Change user name
i. Click the user name in the Name field.
ii. Enter a new name and press Enter or click outside of the field.
b. Change password
i. Enter your current password in the Current Password field.
ii. Enter a new password in the New Password field.
iii. Enter the new password again in the Confirm Password field.
14
c. Edit profile image
i. Click on the green pencil icon in the bottom-right corner of the profile
image.
ii. In the Upload Image window click Browse and navigate to the image
you want to use.
iii. Click Save.
d. Email user information
i. Click the Email this page button to send your user information to your
registered email address.
4. Click Save.
15
5.1.2.2 Sending A User Profile Snapshot by
Email
1. From the Global Toolbar, click the Account menu.
2. Select User Profile.
3. Click Email this page.
Note: This will immediately send a snapshot of the user profile page to the email address
registered to this user account.
5.1.2.3 Deleting a User Account
1. From the Global Toolbar, click the Account menu.
2. Select User Profile.
3. Click Delete Account.
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4. Enter your account password and click Save.
Note: Deleting an account will remove all data associated with this user. This is
permanent and cannot be undone.
5.1.3 Language Menu
5.1.3.1 Changing the Portal Language
The language menu allows users to change the display language of the Portal interface.
1. From the dashboard, click the display language in the top-right.
2. Select a language from the drop-down menu.
Note: Selecting another language will immediately change the portal display language
into the selected language. Currently only English is supported.
5.2 Management Toolbar
From the Management toolbar, users can access the various management features of the
Nuclias Cloud platform, including Profiles and device management, device and network reports,
account management, and the device and license inventory.
Dashboard The Dashboard offers users a real time overview of the status
of the network including device and user activity and
performance.
Refer to the Dashboard section on page 17
for more
information.
Monitor The Monitor section grants access to detailed device, client,
and event logs as well as the interactive map and floor plan
tools.
Refer to the Monitor section on page 21
for more
information.
Configure The Configure section grants access to the main configuration
section including Profiles and individual device settings.
Refer to the Configure section on page 39
for more
information.
Reports
The Reports section grants access to detailed reports for
changes on the platform, device activity,
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Refer to the Reports section on page 74
for more
information.
Settings The Settings section grants access to organization and user
management, the device and license inventory, and firmware
management.
Refer to the Settings section on page 79
for more
information.
Help
The Help section offers users a platform to submit support
tickets and provide feedback.
Refer to the Help section on page 98 for more information.
6 Dashboard
The Dashboard page is the default window that is displayed after logging into the Nuclias Portal
interface. It can also be reached by clicking the Dashboard tab in the tool bar, and. It provides
an overview of the devices, connected clients, and device activity for the selected organization.
It is also possible to email a dashboard report, access the map and organization view from this
window by clicking the corresponding icons in the top right of the page.
6.1 Customizing the Overview
1. Navigate to the Dashboard page
2. Select a Site from the Site menu.
Note: Selecting a Site will only show network and device information for the selected Site.
Select All to show network, client, and device information for all Sites.
3. In the Usage Overview section, select Switch or SSID, the Switch(s) and SSID(s), and
the time frame from the drop-down menus.
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4. In the Connected Clients section, select a time frame from the drop-down menu.
5. In the Top Information section, click the filter selection in the top-right.
6. Check the information parameters to display the corresponding top information in the
overview window.
7. In the Top Information section, select a time frame from the drop-down menu for each
enabled section.
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6.2 Sending A Dashboard
Snapshot
by Email
Users can create and send a snapshot of the dashboard window by email.
1. Navigate to the Dashboard page.
2. Select a dashboard viewing mode from the drop-down menu in the top-right of the screen.
Note: The information and subsequent sections on the dashboard vary depending on the
currently selected viewing mode.
3. In the Usage Overview section, select Switch or SSID, the Switch(s) and SSID(s), and
the time frame from the drop-down menus.
4. In the Connected Clients section, select a time frame from the drop-down menu.
5. In the Top Information section, click the filter selection in the top-right.
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6. Check the information parameters to display the corresponding top information in the
overview window.
7. In the Top Information section, select a time frame from the drop-down menu for each
enabled section.
8. Click Email this page in the top-right.
9. In the Email report window, enter the email address of the recipient(s).
Note: Up to 10 recipients can be added, separated by “,”.
10. Click Send email.
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7 Monitor
From the Monitor tab, users can view detailed device monitoring reports and access the map
and floor plan windows.
Switch The Switch section provides detailed logs for switch devices,
connected clients, and events.
Refer to the Switch section for more information.
Map The Map section provides users with an interactive map that
offers a geographical overview of the organization’s Sites.
Refer to the Map section on page 31 for more information.
Floor Plans The Floor Plans section allows users to create, edit, manage,
and delete floor plans.
Refer to the Floor Plans section on page 34
for more
information.
7.1 Switch
7.1.1 Devices
From the Devices window, users can consult a detailed log of events occurring on the network.
Users can also filter events using specific event filter parameters, including event type and time
period.
7.1.1.1 Customizing the Device Monitor
Overview
1. Navigate to the Monitor > Switch > Device page.
2. Select a time frame from the drop-down menu.
3. Click the filter parameter icon.
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4. Click the checkbox next to the parameters to display them in the overview.
Note: All checked parameters will automatically appear.
7.1.1.2 Downloading Device Monitoring
Logs
1. Navigate to the Monitor > Switch > Device page.
2. From the device list, click the Download icon in the top-right.
7.1.1.3 Changing the Device Site and
Profile
1. Navigate to the Monitor > Switch > Device page and select a device from the list.
2. Select the Basic tab in the top-right of the screen.
3. In the Site and Profile section, select a Site from the drop-down menu.
4. In the Site and Profile section, select a Profile from the drop-down menu.
5. Click Apply.
7.1.1.4 Changing the Device Connection
Type to DHCP
1. Navigate to the Monitor > Switch > Device page and select a device from the list.
2. Select the Basic tab in the top-right of the screen.
3. In the IP Connection section, select a DHCP as the Type.
Note: Changing the connection type may disrupt the connection to the Nuclias Cloud.
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4. When prompted to confirm, click Yes.
5. Select a VLAN ID from the drop-down menu to assign the switch to a VLAN.
Note: VLAN and Voice VLAN settings can be configured on the Profile Basic Settings
page. Refer to the Configuring Basic Switch Profile Settings section on page 50 for
more information.
6. Click Apply.
7.1.1.5 Changing the Device Connection to
Static IP
1. Navigate to the Monitor > Switch > Device page and select a device from the list.
2. Select the Basic tab in the top-right of the screen.
3. In the IP Connection section, select a Static IP as the Type.
Note: Changing the connection type may disrupt the connection to the Nuclias Cloud.
4. When prompted to confirm, click Yes.
5. Specify the following information:
Local IP Enter a valid IP address.
VLAN [Optional] Check to enable VLAN functionality. This
segments traffic on the SSID.
Subnet Mask Enter a subnet mask.
Gateway Enter a default gateway address.
DNS server#1 Enter a primary Domain Name System (DNS) server
address.
DNS server#2 [Optional] Enter a secondary Domain Name System
(DNS) server address.
DNS server#3 [Optional
] Enter a tertiary Domain Name System
(DNS) server address.
6. Click Apply.
7.1.1.6 Viewing and Customizing the
Switch Performance Summary
1. Navigate to the Monitor > Switch > Device page and select a device from the list.
2. Select the Summary tab in the top-right of the screen.
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3. In the Connectivity and CPU Utilization sections, select a time frame from the drop-down
menu to show data for the specified time frame. Click the refresh icon to renew the data.
4. [Optional] Click on a port on the interactive switch diagram to view port-specific
information.
5. [Optional] Click Configure ports on the switch to go to the switch port configuration
window. Refer to the Switch Ports section on page 67 for more information.
7.1.1.7 Viewing and Customizing the
Switch Port Status Overview
1. Navigate to the Monitor > Switch > Device page and select a device from the list.
2. Select the Ports tab in the top-right of the screen.
3. Click on a port on the interactive switch diagram to view specific information for that port.
4. Select a time frame from the drop-down menu to show data for the specified time frame.
Click the refresh icon to renew the data.
5. In the Current Configuration section, click Edit to configure the selected port’s settings.
Specify the following information:
Port name Enter a name fo
r the port. If multiple ports are
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selected, this name will be applied to all ports.
Port state Choose to enable or disable the port.
RSTP Choose to enable or disable Rapid Spanning Tree
Protocol (RSTP).
RSTP prevents data loops by
issuing frequent BPDU packets to monitor link status.
Note: RSTP cannot be used in conjunction with LBD.
STP guard If RSTP is enabled, choose the guard type.
Disabled: Do not use root guard enhancement.
Root guard
: Root guard enhancement allows
administrators to define the position of the root bridge
port in the network.
LBD Choose to enable or disable
Loopback Detection
(LBD). The Loopback Detection function is used to
detect the loop created by a specific port while
Spanning Tree Protocol (STP) is not enabled in the
network, especially when the down links are hubs or
unmanaged switches. The Switch will automatically
shut down the port and sends a log to the
administrator.
Note: LBD cannot be used in conjunction with RSTP.
Type Choose the function type of the port.
Trunk: Sends and receives tagged data from different
VLANs.
Access: Only sends and receives untagged data from
the VLAN the port belongs to.
Native VLAN Enter the ID of the native VLAN the port belongs to.
Allowed VLANs Enter the IDs of the VLANs
that can route traffic
through this port. Enter All to allow all traffic from all
VLANs to pass through this port.
Tags Enter a descriptive tag for the port. Multiple tags can
be entered. If multiple ports are selected, any tags will
be applied to all ports.
Link (RJ45) Choose the maximum link speed of the port. Select
Auto to allow the port to auto-negotiate port speed
with the partner port or device.
PoE
Choose to enable or disable Power over Ethernet
26
(PoE) functionality on this port.
Note: The PoE setting will only apply to ports that
support Power over Ethernet.
Port Schedule
Choose a port schedule. Port schedules are
configured separately. Refer to the Creating a Switch
Port Schedule section on page 47.
6. Click Apply.
7. In the Cable Test window of the Troubleshooting section, click Test to perform a cable
test on this port. This will scan the physical connection to the port for any problems.
8. In the Cycle Port window of the Troubleshooting section, click Test to perform a port cycle
test on this port. This will disable and re-enable the port.
9. In the Overview Packets section, select a time frame from the drop-down menu to display
data for the selected time period.
7.1.1.8 Viewing and Customizing The
Switch Power Consumption Overview
1. Navigate to the Monitor > Switch > Device page and select a device from the list.
2. Select the Power tab in the top-right of the screen.
3. Select a time frame from the drop-down menu to show data for the specified time frame.
Click the refresh icon to renew the data.
7.1.1.9 Performing a Device Ping Test
27
1. Navigate to the Monitor > Switch > Device page and select a device from the list.
2. Select the Tools tab in the top-right of the screen.
3. In the IP address/FQDA field in the Ping section, enter a valid IP address or FQDA.
4. Click Ping.
7.1.1.10 Performing a MAC Forwarding
Table Test
1. Navigate to the Monitor > Switch > Device page and select a device from the list.
2. Select the Tools tab in the top-right of the screen.
3. In the MAC Forwarding Table section, click Run.
7.1.1.11 Performing a Cable Test
1. Navigate to the Monitor > Switch > Device page and select a device from the list.
2. Select the Tools tab in the top-right of the screen.
3. In the Cable Test section, enter the port numbers to run the cable test on.
Note: The scan will only be performed on ports with a physical connection.
4. Click Test.
7.1.1.12 Performing a Port Cycle Test
1. Navigate to the Monitor > Switch > Device page and select a device from the list.
2. Select the Tools tab in the top-right of the screen.
3. In the Cycle Port section, enter the port numbers to run the cable test on.
4. Click Test.
7.1.1.13 Performing a Blink LED Test
1. Navigate to the Monitor > Switch > Device page and select a device from the list.
2. Select the Tools tab in the top-right of the screen.
3. In the Others section, click Start.
Note: The Start button will change to Stop once the test begins.
4. Click Stop to end the test.
7.1.1.14 Manually Rebooting a Device
28
1. Navigate to the Monitor > Switch > Device page and select a device from the list.
2. Select the Tools tab in the top-right of the screen.
3. In the Others section, click Reboot.
7.1.1.15 Adding a License Key to a Device
1. Navigate to the Monitor > Switch > Device page and select a device from the list.
2. Select the License tab in the top-right of the screen.
3. In the License Table section, click Add License.
4. Enter a valid license key.
5. Click Save.
7.1.1.16 Deleting a License Key From a
Device
6. Navigate to the Monitor > Switch > Device page and select a device from the list.
7. Select the License tab in the top-right of the screen.
8. In the License Table section, from the license key list, click Delete under the Actions
column of the license key you wish to delete.
9. When prompted to confirm, click Yes.
Note: Deleting a license key from a device will move it back to the license management
inventory until it is reassigned to another device.
29
7.1.2 Clients
From the Clients window, users can consult a detailed overview of all currently registered
devices with additional information including status, clients, and general settings.
7.1.2.1 Customizing the Client Monitor
Overview
1. Navigate to the Monitor > Switch > Clients page.
2. Select a time frame from the drop-down menu.
3. Click the parameter filter icon.
4. Click the checkbox next to the parameters to display them in the overview.
Note: All checked parameters will automatically appear.
7.1.2.2 Downloading Client Monitoring
Logs
1. Navigate to the Monitor > Switch > Clients page.
2. From the device list, click the Download icon in the top-right.
30
7.1.3 Event Logs
From the Events Logs window, users can consult a detailed log of events occurring on the
network. Users can define event filter parameters, including event type and time period.
7.1.3.1 Filtering Event Log Parameters
1. Navigate to the Monitor > Switch > Event Logs page.
2. In the Start Date field, click the calendar icon to select a date and enter a time of day to
define the event log starting time.
3. In the End date field, click the calendar icon to select a date and enter a time of day to
define the event log ending time.
4. Click the Severity drop-down menu and select the severity levels to display.
5. Click the Event type drop-down menu and select the event types to display.
6. Click the Device drop-down menu and select a device who’s events logs you wish to filter.
Note: Select All to show event logs for all devices.
7. Click Filter to display all events matching the defined parameters.
8. [Optional] Click Reset filters to reset all currently set parameters.
7.1.3.2 Downloading Event Logs
1. Navigate to the Monitor > Switch > Event Logs page.
2. From the event log list, click Download icon in the center.
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7.2 Map
From the Map window, users can consult a geographical overview of the organization’s Sites
in the form of an interactive world map.
Note: Sites must be linked to a valid address in order to show up on the map.
7.2.1 Navigating the Map
From the interactive map, users can view a geographical representation of the Site’s physical
location as well as view basic information and the current status of the Site.
1. Navigate to the Monitor > Map page.
2. Click Map or Satellite in the top-left corner of the map to switch between the street
map and satellite image map.
3. Click the expand icon in the top-right corner of the map to toggle full-screen mode.
Note: Click the expand icon again to return to windowed mode.
32
4. Click and drag the left-mouse button to move around on the map.
5. Click the + and – buttons in the bottom-right corner of the map to zoom in and out on
the map. Alternatively, hold Ctrl and scroll the mouse wheel up and down to zoom in
and out.
6. Drag and drop the Pegman icon anywhere on the map to open the street view of that
location.
Note: When in street view, click the return arrow to return to the map view.
7.2.2 Navigating Sites on the Map
Using the Site List
From the interactive map, users can view a geographical representation of the Site’s physical
location as well as view basic information and the current status of the Site.
33
1. Navigate to the Monitor > Map page.
2. Click Site List on the left-hand side of the map.
3. In the Site List, click the organization name to expand the list of Sites under the
organization.
4. [Optional] Click the search field and enter the Site name.
5. From the expanded Site list, click the Site name. The map will automatically navigate to
the Site’s location on the map.
6. Hover the cursor over the Site icon to view basic information.
7. [Optional] Click the Site name in the Site window to open the Dashboard view for that
Site.
34
7.3 Floor Plans
Floor plans offer an easy way to visually represent the location of each device within the
organization. Floor plans are managed per Site, and each Site can have multiple floor plans.
7.3.1 Adding a Floor Plan
Users can create floor plans to have a visual overview of device placement.
Note: Floor plans are created for individual Sites within the organization.
1. Navigate to the Monitor > Floor plans page.
2. Select a Site from the Site menu.
Note: Selecting a Site will only show floor plans created for the selected Site. Select All
to show all floor plans for all Sites.
3. From the floor plan list, click Add Floor Plan.
4. Select the Site to associate this floor plan with.
5. Click OK.
7.3.1 Editing Floor Plan
Users can add and remove device icons to floor plans for a visual overview of the device
placement, edit the floor plan name, and upload a custom floor plan image.
7.3.1.1 Adding Devices to a Floor Plan
Devices can be dragged onto the floor plan to create a visual representation of the placement
of the devices within the organization.
1. Navigate to the Monitor > Floor Plan page.
35
2. Select a Site from the Site menu.
Note: Selecting a Site will only show floor plans created for the selected Site. Select All
to show all floor plans for all Sites.
3. From the floor plan list click on the floor plan name.
4. Click and drag a device from the Unplaced Devices list onto the floor plan to place it on
the floor plan.
5. Click Save.
7.3.1.2 Removing Devices from a Floor
Plan
1. Navigate to the Monitor > Floor Plan page.
2. Select a Site from the Site menu.
Note: Selecting a Site will only show floor plans created for the selected Site. Select All
to show all floor plans for all Sites.
3. From the floor plan list, click on the floor plan name.
4. Click the X icon next to the device in the AP list that you wish to remove.
Note: Devices removed from the floor plan will automatically be moved to the Unplaced
Devices list.
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5. Click Save.
7.3.1.3 Editing a Floor Plan Name
1. Navigate to the Monitor > Floor Plan page.
2. Select a Site from the Site menu.
Note: Selecting a Site will only show floor plans created for the selected Site. Select All
to show all floor plans for all Sites.
3. From the floor plan list, click on the floor plan name.
4. Click the floor plan name in the Floor Plan Name field.
37
5. Enter a new name and press Enter or click outside of the field
6. Click Save.
7.3.1.4 Adding a Custom Floor Plan Image
1. Navigate to the Monitor > Floor Plan page.
2. Select a Site from the Site menu.
Note: Selecting a Site will only show floor plans created for the selected Site. Select
All to show all floor plans for all Sites.
3. From the floor plan list, click on the floor plan name.
4. On the floor plan page, click Upload image.
5. In the Upload Image window click Browse and navigate to the floor plan image you
want to use.
6. Click Upload.
7. Click Save.
7.3.1.5 Removing a Custom Floor Plan
Image
1. Navigate to the Monitor > Floor plans page.
38
2. Select a Site from the Site menu.
Note: Selecting a Site will only show floor plans created for the selected Site. Select
All to show all floor plans for all Sites.
3. From the floor plan list, click on the floor plan name.
4. On the floor plan page, click Remove image.
5. When prompted to confirm, click Delete.
Note: Deleting a custom image will restore the default floor plan image.
6. Click Save.
7.3.2 Deleting a Floor Plan
1. Navigate to the Monitor > Floor plans page.
2. Select a Site from the Site menu.
Note: Selecting a Site will only show floor plans created for the selected Site. Select All
to show all floor plans for all Sites.
3. From the floor plan list, click the trash can icon under the Actions column of the floor plan
you wish to delete.
4. When prompted to confirm, click Yes.
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8 Configure – Switch
From the Configure section, users can manage Profiles and devices for organizations. Because
Profiles and Devices are managed on the organization level and are not shared between
organizations, users must select a specific organization from the organization drop-down menu.
The following sections provides more detailed information about Profile and Device
management respectively.
Profiles
From the Profiles section, users can create new and edit
existing profiles, add a single device or bulk import a group of
devices, and apply profile configuration settings to device
groups.
Refer to the Profiles section on page 39
for more
information.
Devices From the Devices section, users can add a single device, or
bulk import a group of d
evices, and configure individual
devices.
Refer to the Devices section on page 61
for more
information.
Switch Ports From the Switch Ports section, users can configure features
on a single port or a group of selected ports.
Refer to the Switch Ports section on page 67
for more
information.
8.1 Profiles
8.1.1 Creating a Profile
Profiles are a set of general configuration settings that can be swiftly and easily applied to all
devices associated with the Profile so all devices are configured identically as a group. Within
each profile, users can configure switch port functionality, port activity schedules, and
advanced features including VLAN, Quality of Service, and access control functions.
Note: Profiles are created for individual organizations. In order to configure Profiles, select the
organization from the drop-down menu at the top of the page.
1. Navigate to the Configure > Switch > Profiles page.
40
2. Click Create Profile.
3. Enter a name for the Profile and choose the device model.
Note: The Profile can only be used for the selected device model type.
4. [Optional] Select Clone from exist profile and choose a Profile from the drop-down
menu to clone an existing Profile.
5. Click Create Profile.
8.1.2 Deleting a Profile
1. Navigate to the Configure > Switch > Profiles page.
2. From the Profile list, click Delete under the Actions column of the Profile you wish to
delete.
3. When prompted to confirm, click Yes.
8.1.3 Deleting Multiple Profiles
1. Navigate to the Configure > Switch > Profiles page.
2. Click the checkbox next to the Profiles you wish to delete.
3. Click Delete profile.
4. When prompted to confirm, click Yes.
8.1.4 Configuring Switch Port Settings
From the Ports window, users can configure basic and advanced settings for individual ports or
groups of ports. Switch ports are categorized into group ports, with each group referring to the
number of ports on the physical switch model. For example, port group 10 configures port
settings for 10-port switches. The port settings configured in the profile will only apply to the
ports of the corresponding switch type. For example, any port configurations for port group 10
will only apply to corresponding ports on 10-port switch using this profile.
41
8.1.4.1 Customizing the Profile Port
Configuration Overview
1. Navigate to the Configure > Switch > Profiles page.
2. From the Profile list, click Ports under the Actions column of the Profile you wish to
edit.
3. Select a port group from the drop-down menu. This will only display ports for the
selected port group profile. For example, selecting port group 28 will only show ports 1
to 28 of the profile used for 28-port switches. Select All to show all port groups.
4. Click the filter parameter icon.
5. Click the checkbox next to the parameters to display them in the overview.
Note: All checked parameters will automatically appear.
8.1.4.2 Configuring Profile Port Settings
For One or More Switch Ports
Switch port configuration allows administrators to configure extensive port functionality
including port availability, port speed, redundancy, VLAN, PoE, and port activity schedules for
an individual port or for a group of ports.
1. Navigate to the Configure > Switch > Profiles page.
42
2. From the Profile list, click Ports under the Actions column of the Profile you wish to
edit.
3. From the port list, check the box next to the ports you wish to edit.
4. Click Edit.
5. Specify the following information:
Note: At the top of the edit port window is a list of all selected ports. The changes made
will apply to all selected ports.
Port name
Enter a name for the port. If multiple ports are
selected, this name will be applied to all ports.
Port state Choose to enable or disable the port.
RSTP Choose to enable or disable Rapid Spanning Tree
Protocol (RSTP).
RSTP prevents data loops by
issuing frequent BPDU packets to monitor link status.
Note: RSTP cannot be used in conjunction with LBD.
STP guard If RSTP is enabled, choose the guard type.
Disabled: Do not use root guard enhancement.
Root guard
: Root guard enhancement allows
administrators to define the position of the root bridge
port in the network.
LBD Choose to enable or disable Loopback Detection
(LBD). The Loopback Detection function is used to
detect the loop created by a specif
ic port while
Spanning Tree Protocol (STP) is not enabled in the
network, especially when the down links are hubs or
unmanaged switches. The Switch will automatically
shut
down the port and sends a log to the
administrator.
Note: LBD cannot be used in conjunction with RSTP.
Type Choose the function type of the port.
Trunk: Sends and receives tagged data from different
VLANs.
Access: Only sends and receives untagged data from
the VLAN the port belongs to.
Native VLAN Enter the ID of the native VLAN the port belongs to.
Allowed VLANs Enter the IDs of the VLANs
that can route traffic
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through this port. Enter All to allow all traffic from all
VLANs to pass through this port.
Tags Enter a descriptive tag for the port. Multiple tags can
be entered. If multiple ports are selected, any tags will
be applied to all ports.
Link (RJ45) Choose the maximum link speed of the port. Select
Auto to allow the port to auto-negotiate port speed
with the partner port or device.
PoE Choose to enable or disable Power over Ethernet
(PoE) functionality on this port.
Note: The PoE setting will only apply to ports that
support Power over Ethernet.
Port Schedule
Choose a port schedule. Port schedules are
separately configured. Refer to the Creating a Switch
Port Schedule section on page 47.
6. Click Save.
7. Click Push Configuration.
8.1.4.3 Aggregating Multiple Switch Profile
Ports
Port aggregation allows users to link multiple physical ports together as one logical link to
increase port bandwidth and redundancy in the event of a single physical link failure. Ports can
be aggregated using either LACP or static link.
Note: Port aggregation is not supported if the port type is set to “Access”. To configure the port
type, refer to the Configuring Port Settings for One or More Switch Ports section on page
41 for more information.
1. Navigate to the Configure > Switch > Profiles page.
2. From the Profile list, click Ports under the Actions column of the Profile you wish to
edit.
3. From the port list, check the box next to the ports you wish to link together.
4. Click Aggregate.
5. In the Link Aggregation Setting window, select the aggregation type.
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Note: Static link requires manual configuration of the ports in the aggregation group.
Link Aggregation Control Protocol (LACP) dynamically queries to listening ports to join
the aggregation group.
LACP LACP (Link Aggregation Control Protocol) allows the
switch to automatically detect links in a port trunk
group.
Static Static link aggregation.
6. Click Aggregate.
Note: Aggregated ports can be identified by the combined port number in the Port #
column of the port overview.
7. Click Push Configuration.
8.1.4.4 Splitting Aggregated Switch Ports
Linked port groups can be split into their respective individual ports. Splitting port groups will
undo all aggregation settings applied to the affected ports.
1. Navigate to the Configure > Switch > Profiles page.
2. From the Profile list, click Ports under the Actions column of the Profile you wish to
edit.
3. From the port list, check the box next to the aggregated port(s) you wish to split.
4. Click Split.
Note: This will immediately split the selected aggregated ports.
5. Click Push Configuration.
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8.1.4.5 Mirroring Port Traffic to Another
Switch Profile Port
Port Mirroring is a method of monitoring network traffic that forwards a copy of each incoming
and/or outgoing packet from one port of the switch to another port, where the packet can be
studied. This enables network managers to better monitor network performance.
1. Navigate to the Configure > Switch > Profiles page.
2. From the Profile list, click Ports under the Actions column of the Profile you wish to
edit.
3. From the port list, check the box next to the port(s) you wish to mirror.
4. Click Mirror.
5. Specify the following information:
Source ports Select the data to mirror from the drop-down menu for
each selected port.
Both: Mirror both incoming and outgoing.
Rx: Mirror only data received on the port.
Tx: Mirror only data transmitted by the port.
Destination port Enter the port number of the destination port.
Note: The port number should be in numerical format,
for example 28.
6. Click Create port mirror.
7. Click Push Configuration.
8.1.4.6 Undoing Port Traffic Mirroring
1. Navigate to the Configure > Switch > Profiles page.
2. From the Profile list, click Ports under the Actions column of the Profile you wish to
edit.
3. From the port list, check the box next to the mirrored port(s) you wish to unmirror.
4. Click Unmirror.
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Note: This will immediately undo the selected mirrored ports.
5. Click Push Configuration.
8.1.4.7 Adding a Tag to One or More Switch
Profile Ports
User can add descriptive tag to ports to identify and filter different ports or groups of ports. Tags
are purely informational and do not affect the functionality of the port.
1. Navigate to the Configure > Switch > Profiles page.
2. From the Profile list, click Ports under the Actions column of the Profile you wish to
edit.
3. From the port list, check the box next to the port(s) you wish to add a tag to.
4. Click Tag.
5. In the Add field, enter the tag content. Multiple tags can be entered.
Note: If this is a new tag, click Add option to make this a reusable tag.
6. Click Add.
Note: Any tags associated to a port will be shown in the Tags column.
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8.1.4.8 Removing a Tag From One or More
Switch Ports
1. Navigate to the Configure > Switch > Profiles page.
2. From the Profile list, click Ports under the Actions column of the Profile you wish to
edit.
3. From the port list, check the box next to the tagged port(s) you wish to remove the tag(s)
from.
4. Click Tag.
5. In the Delete field, enter the tag name. Alternatively, click the input field to bring up a
list with all the associated tags.
6. Click Remove.
8.1.5 Configuring Switch Profile Port
Schedules
8.1.5.1 Creating a Switch Port Schedule
Users can create customized schedules to configure port activity for each day of the week.
Schedules are applied to individual ports. To apply schedules to ports, refer to the Configuring
Port Settings for One or More Ports section on page 41.
1. Navigate to the Configure > Switch > Profiles page.
2. From the Profile list, click Port Schedules under the Actions column of the Profile you
wish to edit.
3. Click Add port schedule.
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4. Enter a name for the schedule.
5. [Optional] Select a predefined schedule template from the drop-down menu.
6. [Optional] Click the 24 HOURS or AM/PM button in the top-right to change the time
display format.
7. In the Availability column, select the schedule behavior for each day of the week:
On The port will be active during the defined time period.
Off The port will be disabled
during the defined time
period.
8. In the From and To column, select a schedule starting and ending time from the drop-
down menu. Alternatively, drag the left and right sliders in the Time display column to
define the port activity period.
9. In the add port schedule window, click Save.
10. [Optional] Repeat steps 3 to 9 to create additional schedules.
11. Click Save.
8.1.5.2 Editing a Switch Port Schedule
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1. Navigate to the Configure > Switch > Profiles page.
2. From the Profile list, click Port Schedules under the Actions column of the Profile you
wish to edit.
3. From the port schedule list, click Edit under the Actions column of the port schedule
you wish to edit.
4. [Optional] Select a predefined schedule template from the drop-down menu.
5. [Optional] Click the 24 HOURS or AM/PM button in the top-right to change the time
display format.
6. In the Availability column, select the schedule behavior for each day of the week:
On The port will be active during the defined time period.
Off
The port will be disabled during the defined time
period.
7. In the From and To column, select a schedule starting and ending time from the drop-
down menu. Alternatively, drag the left and right sliders in the Time display column to
define the port activity period.
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8. Click Save.
9. Click Push Configuration.
8.1.5.3 Deleting a Switch Port Schedule
1. Navigate to the Configure > Switch > Profiles page.
2. From the Profile list, click Port Schedules under the Actions column of the Profile you
wish to edit.
3. From the port schedule list, click Delete under the Actions column of the port schedule
you wish to delete.
4. When prompted to confirm, click Yes.
8.1.6 Configuring Basic Switch Profile
Settings
8.1.6.1 Configuring Management VLAN
Membership
The management VLAN is the primary VLAN to connect to the cloud to configure and manage
the network. By default, management VLAN 1 is the default for all switch ports.
1. Navigate to the Configure > Switch > Profiles page.
2. From the Profile list, click Settings under the Actions column of the Profile you wish to
edit.
3. Click the Basic tab.
4. In the VLAN Configuration section, select a VLAN ID from the drop-down menu or
directly enter an ID into the VLAN ID field.
Note: Changing the management VLAN ID requires the management port(s) to be
assigned to the new management VLAN ID.
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5. Click Save.
6. Click Push Configuration.
8.1.6.2 Configuring Spanning Tree
Protocol (STP) Functionality
Rapid Spanning Tree Protocol (RSTP) is an availability and redundancy feature that prevents
redundant backup links between switches and prevents switch loops from forming by shutting
down the port causing the loop. If RSTP is enabled under profile settings, this profile’s device
will be enabled. Users can enable/disable RSTP of individual ports under the Switch Ports
page, or at Configure > Profile > Ports. Note: RSTP must be manually enabled under BOTH
Switch Settings of a profile and Switch Ports.
1. Navigate to the Configure > Switch > Profiles page.
2. From the Profile list, click Settings under the Actions column of the Profile you wish to
edit.
3. Click the Basic tab.
4. In the STP Configuration section, select Enable next to RSTP.
5. Click Add to add a STP bridge priority.
6. In the Set the bridge priority for switches window, specify the following information:
Switch Enter the name of the switch or click the field and
select an available switch from the drop-down menu.
Bridge Priority Select a priority value from the drop-
down menu.
Lower values are more likely to act as the root, while
higher values are more likely to act as edges.
7. [Optional] Click Add to add additional bridge priorities.
8. Click Add.
9. [Optional] To delete a bridge priority, check the checkbox next to the switch and click
Delete.
10. Click Save.
11. Click Push Configuration.
8.1.6.3 Configuring Internet Group
Management Protocol (IGMP) Snooping
Functionality
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Internet Group Management Protocol (IGMP) Snooping allows administrators to configure
switches to subscribe to and receive multicast traffic. If a switch is not added to the IGMP list,
it will not receive multicast traffic by default.
1. Navigate to the Configure > Switch > Profiles page.
2. From the Profile list, click Settings under the Actions column of the Profile you wish to
edit.
3. Click the Basic tab.
4. In the IGMP Snooping Configuration section, click Add to add a switch to the IGMP
snooping list.
5. In the Set multicast settings for switches window, specify the following information:
Switch Enter the name of the switch or click the field and
select an available switch from the drop-down menu.
IGMP Snooping Select an IGMP policy.
Enable: The switch w
ill subscribe to and receive
multicast traffic.
Disable: The switch will not receive multicast traffic.
6. [Optional] Click Add to add switches to the IGMP list.
7. Click Add.
8. [Optional] To delete a switch from the list, check the checkbox next to the switch and
click Delete.
9. Click Save.
10. Click Push Configuration.
8.1.6.4 Configuring DHCP Server
Screening
DCHP screening allows administrators to whitelist DHCP servers to prevent unauthorized
DHCP servers and devices from gaining access to the network.
1. Navigate to the Configure > Switch > Profiles page.
2. From the Profile list, click Settings under the Actions column of the Profile you wish to
edit.
3. Click the Basic tab.
4. In the DHCP Server Screening Configuration section, select Enable next to DHCP
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Server Screening.
5. In the Allowed DHCP server field, enter the IP address of the DHCP server to whitelist.
Note: Currently, only one DHCP server can be whitelisted.
6. Click Save.
7. Click Push Configuration.
8.1.6.5 Configuring Voice VLAN
Functionality
The voice traffic from IP phone can be assigned to a dedicated VLAN (via Voice VLAN ID
setting) and given traffic priority (via Voice VLAN CoS setting).
Note: Voice VLAN priority settings overrule any priority settings configured in the Quality of
Service section.
Note: Voice VLAN is not supported if the port type is set to “Trunk”. To configure the port type,
refer to the Configuring Port Settings for One or More Switch Ports section on page 41
for more information.
1. Navigate to the Configure > Switch > Profiles page.
2. From the Profile list, click Settings under the Actions column of the Profile you wish to
edit.
3. Click the Basic tab.
4. In the Voice VLAN Configuration section, select Enable next to Voice VLAN.
5. In the Voice VLAN ID field, enter an ID between 2 and 4094.
6. Select a Voice VLAN Class of Service (CoS) level from the drop-down menu.
Note: The CoS level reflects the priority level of Voice VLAN traffic. A higher value
means a high priority, whereas a lower value means a low priority.
7. [Optional] Click Add to add a Voice VLAN OUI.
Note: An Organizationally Unique Identifier (OUI) is used to add additional
manufacturers to the voice VLAN identification list.
8. In the Add OUIs for switches window, specify the following information:
OUI Address This field will contain which MAC address range the
OUI mask will begin with.
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Mask With the same concept of subnet mask, OUI Mask
uses “F” as match, while ”0” as any.
Description Add a description for the OUI.
9. [Optional] Click Add to add additional OUIs.
10. Click Add.
11. [Optional] To delete an OUI, check the checkbox next to the OUI and click Delete.
Note: Default OUIs cannot be deleted.
12. Click Save.
13. Click Push Configuration.
8.1.6.6 Configuring Jumbo Frame
Enabling Jumbo Frame allows the port to switch frames larger than the standard Ethernet 1518
byte frame. Utilizing Jumbo Frames, packets of up to 9,000 bytes, can maximize server-to-
server performance.
1. Navigate to the Configure > Switch > Profiles page.
2. From the Profile list, click Settings under the Actions column of the Profile you wish to
edit.
3. Click the Basic tab.
4. In the Jumbo Frame Configuration section, select Enable next to Jumbo Frame.
5. Click Save.
6. Click Push Configuration.
8.1.6.7 Configuring Quality of Service
Settings
QoS is an implementation of the IEEE 802.1p standard that allows network administrators to
Note: The above figure represents the default OUI
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reserve bandwidth for important functions that require a larger bandwidth or that might have a
higher priority, such as VoIP (voice-over Internet Protocol), web browsing applications, file
server applications or video conferencing. By reserving more bandwidth for critical traffic, less
critical traffic is deprioritized to ensure that critical data is transmitted smoothly.
The Quality of Service windows displays the status of Quality of Service priority levels of each
port, a higher priority means the traffic from this port will be first handled by the switch. For
packets that are untagged, the switch will assign the priority depending on your configuration.
1. Navigate to the Configure > Switch > Profiles page.
2. From the Profile list, click Settings under the Actions column of the Profile you wish to
edit.
3. Click the Basic tab.
4. In the Quality of Service section, click Edit.
5. In the DSCP to Class-of-Service Queue Mapping window, select a Class of Service
(CoS) value between 0 to 7 for each DSCP value. A higher value means a higher
priority while a lower value means a lower priority. Traffic from ports with high CoS
values are processed first.
6. Click Save.
7. Click Save.
8. Click Push Configuration.
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8.1.7 Configuring Switch Profile IPv4
ACL Settings
8.1.7.1 Creating IPv4 Access Control
Policy Rules
IPv4 Access Control Lists (ACL) allow administrators to configure a set of criteria for permitting
or denying traffic coming from and to the switch based on IP address.
1. Navigate to the Configure > Switch > Profiles page.
2. From the Profile list, click Settings under the Actions column of the Profile you wish to
edit.
3. Click the IPV4 ACL tab.
4. In the User Defined IPv4 Rules section, click Add.
5. In the Add IPv4 rules window, specify the following information:
Policy Select an access policy.
Permit:
Traffic with matching parameters will be
forwarded.
Deny: Traffic with matching parameters will be denied.
Protocol Select a protocol from the drop-down menu.
Any: The rule applies to any protocol traffic.
UDP
: The rule only applies to traffic with a User
Datagram Protocol (UDP) header.
TCP
: The rule only applies to traffic with a
Transmission Control Protocol (TCP) header.
Source Enter the source IP address. If the source address is
configured as Any, all source traffic will be evaluated
according to the conditions of the rule.
Src port Specify the source port number between 0 and 65535.
If the source port is configured as Any, all source ports
will be evaluated according to the conditions of the
rule.
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Destination Enter the destination IP address. If the destination
address is configured as Any, all destination traffic will
be evaluated according to the conditions of the rule.
Dst port Specify the destination port number between 0 and
65535.
If the source port is configured as Any, all source ports
will be evaluated according to the conditions of the
rule.
Comment Enter a description for the rule.
6. [Optional] Click Add to add additional rules.
7. Click Add.
8. Click Save.
9. Click Push Configuration.
8.1.7.2 Editing IPv4 Access Control Policy
Rules
1. Navigate to the Configure > Switch > Profiles page.
2. From the Profile list, click Settings under the Actions column of the Profile you wish to
edit.
3. Click the IPV4 ACL tab.
4. In the policy rules list, click Edit in the Actions column of the rule you wish to edit.
5. Specify the following information:
Policy Select an access policy.
Enable
: Traffic with matching parameters will be
forwarded.
Deny: Traffic with matching parameters will be denied.
Protocol Select a protocol from the drop-down menu.
Any: The rule applies to any protocol traffic.
UDP
: The rule only applies to traffic with a User
Datagram Protocol (UDP) header.
TCP: The rule only applie
s to traffic with a
Transmission Control Protocol (TCP) header.
Source Enter the source IP address. If the source address is
configured as Any, all source traffic will be evaluated
according to the conditions of the rule.
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Src port Specify the source port number between 0 and 65535.
If the source port is configured as Any, all source ports
will be evaluated according to the conditions of the
rule.
Destination Enter the destination IP address. If the destination
address is configured as Any, all destination traffic will
be evaluated according to the conditions of the rule.
Dst port Specify the destination port number between 0 and
65535.
If the source port is configured as Any, all source ports
will be evaluated according to the conditions of the
rule.
VLAN Specify a VLAN to which the rule will apply.
Comment Enter a description for the rule.
6. Click Save.
7. Click Push Configuration.
8.1.7.3 Deleting IPv4 Access Control Policy
Rules
1. Navigate to the Configure > Switch > Profiles page.
2. From the Profile list, click Settings under the Actions column of the Profile you wish to
edit.
3. Click the IPV4 ACL tab.
4. In the policy rules list, click the checkbox next to the rule(s) you wish to delete.
5. Click Delete.
6. When prompted to confirm, click Yes.
8.1.7.4 Moving IPv4 Access Control Policy
Rules
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If an IPv4 Access Control List contains multiple rules other than the default rule, rules can be
moved around. Moving rules will affect their priority. In the event of a conflict between two rules,
the rule listed as #1 will override the rule(s) below it.
Note: The index means priority. The lower the index the higher the priority.
1. Navigate to the Configure > Switch > Profiles page.
2. From the Profile list, click Settings under the Actions column of the Profile you wish to
edit.
3. Click the IPV4 ACL tab.
4. In the policy rules list, click and drag the Move icon of the rule you wish to move.
Dragging it below another rule will lower its priority, dragging above another rule
increases its priority over that rule.
5. Click Save.
6. Click Push Configuration.
8.1.8 Configuring Access Policies
8.1.8.1 Creating an Access Policy
Administrators can configure one or more remote RADIUS servers for port-based or MAC-
based authorization and authentication. This ensures that only users with matching credentials
have access to the network. Administrators can also configure a Guest VLAN to grant internet
access to visitors, while preventing them from accessing the network.
1. Navigate to the Configure > Switch > Profiles page.
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2. From the Profile list, click Settings under the Actions column of the Profile you wish to
edit.
3. Click the Access Policies tab.
4. Enter a name for the policy.
5. In the RADIUS servers field, click Add to add a new RADIUS server.
6. In the Add RADIUS servers window, specify the following information:
Host Enter the IP address of the RADIUS server.
Port Enter a port for the RADIUS server. The range is
between 1 and 65535.
Key Enter a shared secret.
7. [Optional] Click Add to add additional RADIUS servers.
8. Click Save.
9. Select an access policy type:
802.1x port-based
This method requires only one user to be
authenticated per port by a remote RADIUS server to
allow the remaining users on the same port to access
the network.
802.1x MAC-based Using this method, the Switch will automatically learn
up to a maximum of 448 MAC addresses by port and
set them in a list. Each MAC address must be
authenticated by the Switch using a remote RADIUS
server before being allowed access to the Network.
10. [Optional] Select a VLAN ID from the drop-down menu.
11. Click Save.
12. Click Push Configuration.
8.1.8.2 Configure a Guest VLAN
Administrators can configure one or more Guest VLAN to grant internet access to visitors, while
preventing them from accessing the network.
1. Navigate to the Configure > Switch > Profiles page.
2. From the Profile list, click Settings under the Actions column of the Profile you wish to
edit.
3. Click the Access Policies tab.
4. Select a Guest VLAN from the list.
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5. Click Save.
6. Click Push Configuration.
8.1.9 Pushing Configuration Changes
The Push Configuration function allows users to quickly apply Profile configuration changes to
all devices using this Profile.
Note: Changes made to a Profile’s ports, port schedule or settings, will be pushed to all
associated devices after the user selects Push Configuration.
1. Navigate to the Configure > Switch > Profiles page.
2. From the Profile list, click Push Configuration under the Actions column of the Profile
you wish to update the configuration settings of.
Note: A result window will appear providing a summary of the update status.
3. In the Push Configuration Result window, click the X icon in the top-right to close the
window.
8.2 Devices
From the Devices page, users can add a single device, or bulk import a group of devices, and
configure individual devices. This page also provides a detailed overview of all currently
registered devices with additional information including status, clients, and general settings.
8.2.1 Filtering Device Information
1. Navigate to the Monitor > Switch > Devices page.
2. [Optional] Select a time frame from the drop-down menu.
3. Click the filter selection in the top-right.
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4. Check the information parameters to display the corresponding device information in the
overview window. Check All to show all device information parameters.
8.2.2 Adding a Single Device
1. Navigate to the Configure > Switch > Devices page.
2. Click Add device.
3. Fill out the required information.
Device UID Enter the device’s Unique Identifier (UID) found on the
label printed on the device.
The UID may be listed in the format XXXX-XXXX-
XXXX or XXXXXXXXXXXX. When entering the UID,
do not include dashes.
Device name Enter a name for the device.
Site Select a Site to link this device to.
Profile Select a Profile for this device. The device will use the
settings configured in that profile.
License Key Enter the device license key.
Note: Every new device will be issued a one-year free
license key. Once expired, an additional license must
be purchased to continue using the device.
4. Click Save.
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8.2.3 Bulk Adding Multiple Devices to
the Inventory
Bulk adding new devices to the Inventory stores the devices in a warehouse where they are
kept inactive until they are manually assigned to a Site and Profile by the user at a later point.
1. Navigate to the Configure > Switch > Devices page.
2. Click Bulk import.
3. [Optional] Download the reference sample template.
4. Click Browse.
5. Locate the CSV-formatted file containing the UIDs of the devices.
Note: To add devices to the inventory, use the following format:
[UID]
6. Click Upload.
8.2.4 Bulk Adding and Registering
Multiple Devices to a Site
When bulk adding a new device, assigning a Site and Profile to the devices during the device
registration process allows them to be used immediately.
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1. Navigate to the Configure > Switch > Devices page.
2. Click Bulk import.
3. [Optional] Download the reference sample template.
4. Click Browse.
5. Locate the CSV-formatted file containing the UIDs of the devices.
Note: To directly register devices to a Site, use the following format:
[UID][Device Name][Profile Name][Site][License Key]
6. Click Upload.
8.2.5 Adding a Tag to One or More
Devices
Users can add descriptive tag to devices to identify and filter different devices or groups of
devices. Tags are purely informational and do not affect the functionality of the device.
1. Navigate to the Configure > Switch > Profiles page.
2. From the devices list, check the box next to the tagged device(s) you wish to add a tag
to.
3. Click Tag.
4. In the Add field, enter the tag content. Multiple tags can be entered.
Note: If this is a new tag, click Add option to make this a reusable tag.
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5. Click Add Tag.
Note: Any tags associated to a device will be shown in the Tags column.
8.2.6 Removing a Tag From One or
More Devices
1. Navigate to the Configure > Switch > Devices page.
2. From the devices list, check the box next to the tagged device(s) you wish to remove
the tag(s) from.
3. Click Tag.
4. In the Delete field, enter the tag name. Alternatively, click the input field to bring up a
list with all the associated tags.
5. Click Remove.
8.2.7 Editing a Device
1. Navigate to the Configure > Switch > Device page.
2. From the device list, click the device name.
3. In the Device Information section, click the device name in the Name field. You will be
navigated to Monitor > Switch >Device page when you select a device from this list.
Please refer to Monitor > Switch > Devices for a comprehensive guide on how to edit
and monitor your switch.
8.2.8 Deleting a Device
Assigned devices can be unassigned and sent back to the device inventory so they can be
reassigned at a later point.
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1. Navigate to the Configure > Switch > Devices page.
2. From the device list, click the checkbox next to the device you wish to delete.
3. Click Delete.
4. When prompted to confirm, click Yes.
Note: Deleted devices are automatically moved to the inventory until they are
reassigned by the user.
8.2.9 Deleting Multiple Devices
Assigned devices can be unassigned and sent back to the device inventory so they can be
reassigned at a later point.
1. Navigate to the Configure > Switch > Devices page.
2. From the device list, click the checkbox next to the devices you wish to delete.
3. Click Delete.
4. When prompted to confirm, click Yes.
Note: Deleted devices are automatically moved to the inventory until they are
reassigned by the user.
8.2.10 Download the Device List
The device list can be exported in a CSV-formatted file and download to the local device.
1. Navigate to the Configure > Switch > Devices page.
2. From the device list, click the Download icon in the top-right.
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8.3 Switch Ports
From the Switch Ports section, users can configure individual ports or groups of ports for
physical switches. Any settings configured in this window are applied to the physical switch
directly and override any overlapping or conflicting settings in the Profile applied to the switch.
Local switch configurations may be useful in cases where one switch in a group of switches
requires specialized settings that are not configured in the associated Profile to accommodate
a specific application.
8.3.1 Customizing the Switch Ports
Configuration Overview
1. Navigate to the Configure > Switch > Switch Ports page.
2. Select a port group from the port groups drop-down menu. This will only display ports
for the select port group profile. For example, selecting port group 28 will only show
ports 1 to 28 of 28-port switches added to the organization. Select All to show all port
groups.
3. If the organization has multiple switches of the same port group, for example multiple
DBS-2000-10MP switches, select a specific switch from the drop-down menu to only
show the ports of that switch.
4. Select a time frame from the time frame drop-down menu.
5. Click the filter parameter icon.
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6. Click the checkbox next to the parameters to display them in the overview.
Note: All checked parameters will automatically appear.
8.3.2 Configuring Local Port Settings
for One or More Switch Ports
Switch port configuration allows administrators to configure extensive port functionality
including port availability, port speed, RSTP, VLAN, PoE, and port activity schedules for an
individual port or for a group of ports.
Note: These local settings will override any conflicting Profile settings associated with the
device.
1. Navigate to the Configure > Switch > Switch Ports page.
2. From the port list, check the box next to the ports you wish to edit.
3. Click Edit.
4. Specify the following information:
Note: At the top of the edit port window is a list of all selected ports. The changes made
will apply to all selected ports.
Port name Enter a name
for the port. If multiple ports are
selected, this name will be applied to all ports.
Port state Choose to enable or disable the port.
RSTP Choose to enable or disable Rapid Spanning Tree
Protocol (RSTP). RSTP prevents data loops caused
by issuing frequ
ent BPDU packets to monitor link
status.
Note: RSTP cannot be used in conjunction with LBD.
Note: User must enable
Profile/Settings/STP
Configuration for this port to enable RSTP
STP guard If RSTP is enabled, choose the guard type.
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Disabled: Do not use root guard enhancement.
Root guard
: Root guard enhancement allows
administrators to define the position of the root bridge
port in the network.
LBD Choose to enable or disable
Loopback Detection
(LBD). The Loopback Detection function is used to
detect the
loop created by a specific port while
Spanning Tree Protocol (STP) is not enabled in the
network, especially when the down links are hubs or
unmanaged switches. The Switch will automatically
shut down the port and sends a log to the
administrator.
Note: LBD cannot be used in conjunction with RSTP.
Type Choose the function type of the port.
Trunk: Sends and receives tagged data from different
VLANs.
Access: Only sends and receives untagged data from
the VLAN the port belongs to.
Native VLAN Enter the ID of the native VLAN the port belongs to.
Allowed VLANs Enter the IDs of the VLANs
that can route traffic
through this port. Enter All to allow all traffic from all
VLANs to pass through this port.
Tags Enter a descriptive tag for the port. Multiple tags can
be entered. If multiple ports are selected, any tags will
be applied to all ports.
Link (RJ45) Choose the maximum link speed of the port. Select
Auto to allow the port to auto-negotiate port speed
with the partner port or device.
Link (SFP) Choose the maximum link speed of the port. Select
Auto to allow the port to auto-negotiate port speed
with the partner port or device.
PoE
Choose to enable or disable Power over Ethernet
(PoE) functionality on this port.
Note: The PoE setting will only apply to ports that
support Power over Ethernet.
Port Schedule
Choose a port schedule. Port schedules are
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separately configured. Refer to the Creating a Switch
Port Schedule section on page 47.
5. Click Save.
8.3.3 Aggregating Switch Ports
Port aggregation allows users to link multiple physical ports together as one logical link to
increase port bandwidth and redundancy in the event of a single physical link failure. Ports can
be aggregated using either LACP or static link.
Note: Aggregated ports must maintain the same settings, otherwise users will not be permitted
to aggregate multiple ports in one group.
Note: Port aggregation is not supported if the port type is set to “Access”. To configure the port
type, refer to the Configuring Local Port Settings for One or More Switch Ports section on
page 68 for more information.
Note: These local settings will override any conflicting Profile settings associated with the
device.
1. Navigate to the Configure > Switch > Profiles page.
2. From the Profile list, click Ports under the Actions column of the Profile you wish to
edit.
3. From the port list, check the box next to the ports you wish to link together.
4. Click Aggregate.
5. In the Link Aggregation Setting window, select the aggregation type.
Note: Static link requires manual configuration of the ports in the aggregation group.
Link Aggregation Control Protocol (LACP) dynamically queries to listening ports to join
the aggregation group.
LACP LACP (Link Aggregation Control Protocol) allows the
switch to automatically detect links in a port trunk
group.
Static Static link aggregation.
6. Click Aggregate.
Note: Aggregated ports can be identified by the combined port number in the Port #
column of the port overview.
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7. Click Push Configuration.
8.3.4 Splitting Aggregated Switch
Ports
Linked port groups can be split into their respective individual ports. Splitting port groups will
undo all aggregation settings applied to the affected ports.
Note: These local settings will override any conflicting Profile settings associated with the
device.
1. Navigate to the Configure > Switch > Switch Ports page.
2. From the port list, check the box next to the aggregated port(s) you wish to split.
3. Click Split.
Note: This will immediately split the selected aggregated ports.
8.3.5 Mirroring Port Traffic to Another
Switch Port
Port Mirroring is a method of monitoring network traffic that forwards a copy of each incoming
and/or outgoing packet from one port of the switch to another port, where the packet can be
studied. This enables network managers to better monitor network performance.
Note: These local settings will override any conflicting Profile settings associated with the
device.
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1. Navigate to the Configure > Switch > Switch Ports page.
2. From the port list, check the box next to the port(s) you wish to mirror.
3. Click Mirror.
4. Specify the following information:
Source ports Select the data to mirror from the drop-down menu for
each selected port.
Both: Mirror both incoming and outgoing.
Rx: Mirror only data received on the port.
Tx: Mirror only data transmitted by the port.
Destination port Enter the destination port number.
Note: The port number should be in numerical format,
for example 28.
5. Click Create port mirror.
8.3.6 Undoing Port Traffic Mirroring
1. Navigate to the Configure > Switch > Switch Ports page.
2. From the port list, check the box next to the mirrored port(s) you wish to unmirror.
3. Click Unmirror.
Note: This will immediately undo the selected mirrored ports.
4. Click Push Configuration.
8.3.7 Adding a Tag to One or More
Switch Ports
User can add descriptive tag to ports to identify and filter different ports or groups of ports. Tags
are purely informational and do not affect the functionality of the port.
Note: These local settings will override any conflicting Profile settings associated with the
device.
1. Navigate to the Configure > Switch > Switch Ports page.
2. From the port list, check the box next to the port(s) you wish to add a tag to.
3. Click Tag.
4. In the Add field, enter the tag content. Multiple tags can be entered.
Note: if this is a new tag, click Add option to make this a reusable tag.
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5. Click Add.
Note: Any tags associated to a port will be shown in the Tags column.
8.3.8 Removing a Tag from One or
More Switch Ports
1. Navigate to the Configure > Switch > Switch Ports page.
2. From the port list, check the box next to the tagged port(s) you wish to remove the tag(s)
from.
3. Click Tag.
4. In the Delete field, enter the tag name. Alternatively, click the input field to bring up a
list with all the associated tags.
5. Click Remove.
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9 Reports
From the Reports section, users can view and generate detailed reports for changes on the
platformsuch as switch activity, network alerts, and license reports.
The following sections provide more detailed information about the different types of reports.
Change Log From the Change Log section, users can consult a detailed
log of changes occurring on the network.
Refer to the Change Log section on page 74
for more
information.
Switch From the switch section, users can view detailed reports about
switch activity on the managed network.
Refer to the Switch section on page 75 for more information
Alerts From the Alerts section, users can view a detailed log of all
alerts occurring on the network.
Refer to the Alerts section on page 77 for more information.
Licenses From the Licenses section, users can consult a list of detailed
information about licenses assigned to the selected
organization.
Refer to the Licenses section on page 79
for more
information.
9.1 Change Log
From the Change Log window, users can consult a detailed log of changes to user accounts,
profiles, SSIDs, and sites.
9.1.1 Searching for Change Events
1. Navigate to the Reports > Change Log page.
2. [Optional] Select a time frame from the drop-down menu.
3. From the change event list, click the Search field.
4. Enter the change event name.
Note: All events matching the value entered in the search field will automatically appear.
5. [Optional] Click the filter drop-down menu and enter the following information:
Note: Multiple filters can be populated to narrow down the search result.
Account Enter the Account name that the event is linked to.
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Site Enter the name of the Site the event is linked to.
Profile Enter the name of the Profile the event is linked to.
SSID Enter the name of the SSID the event is linked to.
Device Enter the name of the Device the event is linked to.
9.1.2 Downloading Change Logs
1. Navigate to the Reports > Change Log page.
2. From the change log list, click the Download icon in the top-right.
9.2 Switch
9.2.1 Filtering the Switch Logs
1. Navigate to the Reports > Switch page.
2. [Optional] Select a time frame from the drop-down menu.
3. Check the profiles to filter switch logs for from the Device report drop-down menu.
4. Check the devices to filter switch logs for from the Device drop-down menu.
Note: Only devices using the profile selected in the previous step will be shown.
5. Check the profiles to filter switch rankings for from the Ranking report drop-down menu.
6. Select the maximum number of entries to display from the Show top results drop-down
menu.
7. Check the type of switch logs to show from the Customize report drop-down menu. Select
All to show all report types.
8. Click Preview.
9.2.2 Sending Switch Logs by Email
1. Navigate to the Reports > Switch page.
2. [Optional] Select a time frame from the drop-down menu.
3. Check the profiles to filter switch logs for from the Device report drop-down menu.
4. Check the devices to filter switch logs for from the Device drop-down menu.
Note: Only devices using the profile selected in the previous step will be shown.
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5. Check the profiles to filter switch rankings for from the Ranking report drop-down menu.
6. Select the maximum number of entries to display from the Show Top Results drop-down
menu.
7. Check the type of switch logs to show from the Customize Report drop-down menu.
Select All to show all report types.
8. [Optional] Click Preview to see a preview version of the switch log with the selected
parameters.
9. Click Send email.
9.2.3 Download Archived Switch Logs
Monthly switch logs are automatically archived in the system and can be downloaded for
reference.
1. Navigate to the Reports > Switch page.
2. From the change log list, click Archive in the top-right.
3. Select a time frame from the drop-down menu.
4. Click Download.
9.2.4 Download Switch Logs
1. Navigate to the Reports > Switch page.
2. [Optional] Select a time frame from the drop-down menu.
3. Check the profiles to filter switch logs for from the Device report drop-down menu.
4. Check the devices to filter switch logs for from the Device drop-down menu.
Note: Only devices using the profile selected in the previous step will be shown.
5. Check the profiles to filter switch rankings for from the Ranking report drop-down menu.
6. Select the maximum number of entries to display from the Show Top results drop-down
menu.
7. Check the type of switch logs to show from the Customize report drop-down menu. Select
All to show all report types.
8. [Optional] Click Preview to see a preview version of the switch log with the selected
parameters.
9. Click Download.
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9.3 Alerts
From the Alerts window, users can view a detailed log of all alerts occurring on the network.
Alerts are divided into two types: processed and not processed alerts. Unprocessed alerts are
events that have occurred on the network which are pending action by the managing user.
Processed alerts are event alerts that have been acknowledged and handled by the managing
user.
The type of alerts shown in the alert log can be configured in the Alert Settings. Refer to the
Alert Settings section on page 96 for more information.
9.3.1 Acknowledging Unprocessed
Alerts
Unprocessed alerts shown in the alert log can be flagged as acknowledged to keep track of
which alerts have been reviewed and handled by the user.
Note: Alerts are managed per user. Multiple users with the required editing rights within the
same organizations will see the same alerts. If one user acknowledges or deletes alerts, they
will no longer appear for this user, but will still be visible for the other users until they
acknowledge or delete these alerts on their respective user accounts.
1. Navigate to the Reports > Alerts page.
2. Click the Not Processed tab in the top-right of the screen.
3. From the alerts list, click the checkbox next to the alert(s) you wish to acknowledge.
4. Click Acknowledge.
Note: Acknowledged alerts will be automatically moved to the Processed tab.
9.3.2 Deleting Unprocessed Alerts
Unprocessed alerts shown in the alert log can be deleted from the log.
Note: Alerts are managed per user. Multiple users with the required editing rights within the
same organizations will see the same alerts. If one user acknowledges or deletes alerts, they
will no longer appear for this user, but will still be visible for the other users until they
acknowledge or delete these alerts on their respective user accounts.
1. Navigate to the Reports > Alerts page.
2. Click the Not Processed tab in the top-right of the screen.
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3. From the alerts list, click the checkbox next to the alert(s) you wish to delete.
4. Click Delete.
5. When prompted to confirm, click Yes.
Note: Deleted alerts will be permanently deleted, this action cannot be undone.
9.3.3 Deleting Processed Alerts
Unprocessed alerts shown in the alert log can be deleted from the log.
Note: Alerts are managed per user. Multiple users with the required editing rights within the
same organizations will see the same alerts. If one user acknowledges or deletes alerts, they
will no longer appear for this user, but will still be visible for the other users until they
acknowledge or delete these alerts on their respective user accounts.
1. Navigate to the Reports > Alerts page.
2. Click the Processed tab in the top-right of the screen.
3. From the alerts list, click the checkbox next to the alert(s) you wish to delete.
4. Click Delete.
5. When prompted to confirm, click Yes.
Note: Deleted alerts will be permanently deleted, this action cannot be undone.
9.3.4 Searching for Alerts
1. Navigate to the Reports > Alerts page.
2. Click the Not Processed or Processed tab to the filter the shown alerts.
3. [Optional] Select a time frame from the drop-down menu.
4. From the alert list, click the Search field.
5. Enter the alert name.
Note: All alerts matching the value entered in the search field will automatically appear.
6. [Optional] Click the filter drop-down menu and enter the following information:
Note: Multiple filters can be populated to narrow down the search result.
Device type Select the device type from the drop-down menu to
filter alerts for.
Device name Enter the name of the device that triggered the alert.
Severity Select an alert severity level from the drop-down
menu.
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9.4 Licenses
9.4.1 Filtering the License Logs
1. Navigate to the Reports > Licenses page.
2. Click the filter selection in the top-right.
3. Check the information parameters to display the corresponding license information in the
overview window. Check All to show all license information parameters.
9.4.2 Downloading License Logs
1. Navigate to the Reports > Licenses page.
2. From the license log list, click the Download icon in the top-right.
10 Settings
Account Management From the Account Management section, users can view a full
overview that includes
detailed information of all managed
user accounts, invite new users, and edit existing users.
Refer to the Account Management section on page 80 for
more information.
Organization
Management
From the Organization Management section, users can create
and edit Sites and Site Tags, as well as invite users to the
organization.
Refer to the Organization Management section on page 83
for more information.
License Management
From the License Management section, users can consult
more detailed information of all licenses assigned to the
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organization including status, activation and expiration dates,
and how much time is currently left on a license.
Refer to the License Management section on page 86 for
more information.
Inventory From the Inventory section, users can consult comprehensive
information about all devices currently assigned to the
selected organization, including status, hardware information,
and which Site (Tag) it is associated with. New devices can
also be added from this window.
Refer to the Inventory section on page 88
for more
information.
Firmware
From the Firmware section, users can set device upgrade
schedules, or manually upgrade a device’s firmware.
Refer to the Firmware section on page 93
for more
information.
Alert Settings From the Alert Settings section, users can choose the type of
network events that will trigger alert notifications.
Refer to the Alert Settings section on page 96
for more
information.
Add Device From the Add Device section, users can quickly add a new
device to the organization.
Refer to the Add Device section on page 97
for more
information.
10.1 Account Management
From the Account Management window users can consult an overview of all managed user
accounts. It provides additional information about users, including the organization, Site Tag,
and Site(s) the user is assigned to, and the user status.
Note: Access to user accounts depends on the account type and privilege level of the managing
user.
10.1.1 Inviting a New User
1. Navigate to the Settings > Account Management page.
2. Click Invite User.
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3. Specify the following information:
User name Enter the user’s name.
Access Level Select the access level of the user. This determines
what information the user can view. Based on the
selected access level, select the organization from the
drop-down menu.
Email address Enter the user’s email address. This is also the user
name to log into the Nuclias Portal interface.
Managed Site This determines which Sites of which the organization
can be viewed by the user. Selecting All sites will
allow the user to see all Sites under the selected
organization.
Role Select a role for the user. Roles determine the degree
of editing and viewing privileges of the user.
Admin: Full editing and full viewing rights.
Editor: Partial editing and full viewing rights.
Monitor: Limited editing and partial viewing rights.
Viewer: Limited viewing rights.
4. Click Save change.
10.1.2 Editing an Existing User
10.1.2.1 Editing a User Name
1. Navigate to the Settings > Account Management page.
2. From the user account list, click the user you wish to edit.
3. In the Edit User window, edit the following information:
Name Enter a user name
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4. Click Save change.
10.1.2.2 Editing a User’s Access Privilege
1. Navigate to the Settings > Account Management page.
2. From the user account list, click the user you wish to edit.
3. In the Edit User window, edit the following information:
Managed Site Based on the selected Site tag, select a Site. This
determines which Sites of the organization can be
viewed by the user. Selecting All will allow the user to
see all Sites under the selected organization.
Role Select a role for the user. Roles determine the degree
of editing and viewing privileges of the user.
Admin: Full editing and full viewing rights.
Editor: Partial editing and full viewing rights.
Monitor: Limited editing and partial viewing rights.
Viewer: Limited viewing rights.
4. Click Save change.
10.1.3 Searching for a User
1. Navigate to the Configure > Account Management.
2. From the user list, click the Search field.
3. Enter the user name.
Note: All user names matching the value entered in the search field will automatically
appear.
4. [Optional] Click the filter drop-down menu and enter the following information:
Note: Multiple filters can be populated to narrow down the search result.
Name Enter the user name.
Email Enter the user’s email address.
Role Enter the role assigned to the user.
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10.1.4 Deleting a User
Users can be deleted from an organization, permanently removing their ability to view and edit
the organization.
Note: The ability to delete a user is dependent on the role and privilege level of the managing
user.
1. Navigate to the Settings > Account Management page.
2. From the user account list, click the checkbox next to the user account(s) you wish to
delete.
3. Click Delete.
4. When prompted to confirm, enter your user password.
Note: This is the password of the managing user and not the password of the user to
be deleted.
5. click Yes.
Note: The deleted user will receive a notification email to confirm the account was
deleted.
10.2 Organization Management
From the Organization Management window, users can view more information about all
organizations linked to the user account including organization type, device status and amount.
Users can also create Site and Site Tags, and invite new users.
10.2.1 Creating a New Organization
Organization creation is only available for Managed Services Providers (MSP)-level users.
Normal user accounts cannot create additional organizations.
10.2.2 Adding A Site to an Organization
Sites are an easy way for organizations to geographically group devices together. Sites are
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informational and do not impact the configuration settings of devices that are listed under it.
Creating additional Sites allows users to further subdivide and structure the organization and
network.
1. Navigate to the Settings > Organization Management page.
2. From the organization list, click Create Site under the Actions column.
3. Specify the following information:
Site Name Enter a name for the Site
Site tag [Optional] Select a Site Tag from the drop-down
menu. This will place the Site under the selected Site
Tag in the organization structure.
Country and local
time zone
Select a country and time zone from the respective
drop-menu.
Address Enter a valid address. This is required for the Site to
properly show on the Map overview.
NTP server 1 Enter an NTP server address.
NTP server 2 [Optional] Enter a secondary NTP server address.
Name [Optional
] Enter the name of the Site’s contact
person.
Phone [Optional
] Enter the contact number of the Site’s
contact person.
Email address [Optional] Enter the email address
of the Site’s
contact person.
4. Click Save.
10.2.3 Adding A Site Tag to an
Organization
1. Navigate to the Settings > Organization Management page.
2. From the organization list, click Create Site Tag under the Actions column.
3. Specify the following information:
Site Name Enter a name for the Site
Parent Tag Select a Parent Tag from the drop-down menu. This
will place this Site Tag under the selected Parent Tag
in the organization’s structure.
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4. Click Save.
10.2.4 Invite Users to an Organization
Additional users can be invited to the organization through the organization management
window.
Note: The ability to invite users depends on the account role and privilege level of the managing
user.
1. Navigate to the Settings > Organization Management page.
2. From the organization list, click Invite User under the Actions column.
3. Specify the following information:
User name Enter the user’s name.
Access Level Select the access level of the user. This determines
what information the user can view. Based on the
selected access level, select the organization from the
drop-down menu.
Email address Enter the user’s email address. This is also the user
name to log into the Nuclias Portal interface.
Site Tag Select a Site tag. This determines which Site tags of
the organization can be viewed by the user. Selecting
None will allow the user to see all Site tags under the
selected organization.
Site Based on the selected Site tag, select a Site. This
determines which Sites of the organization can be
viewed by the user. Selecting All will allow the user to
see all Sites under the selected organization.
Role Select a role for the user. Roles determine the degree
of editing and viewing privileges of the user.
Admin: Full editing and full viewing rights.
Editor: Partial editing and full viewing rights.
Monitor: Limited editing and partial viewing rights.
Viewer: Limited viewing rights.
4. Click Save change.
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10.2.5 Searching for an Organization
Organization deletion is only available for Managed Services Providers (MSP)-level users.
Normal user accounts cannot delete additional organizations.
10.2.6 Deleting an Organization
Organization deletion is only available for Managed Services Providers (MSP)-level users.
Normal user accounts cannot delete additional organizations.
10.3 License Management
The License Management window provides more detailed information for all licenses assigned
to the selected organization including status, activation and expiration dates, and how much
time is currently left on a license.
10.3.1 Adding a License Key
A single licenses key can be added to the organization so they can be manually assigned to a
device at a later point.
1. Navigate to the Settings > License Management page.
2. Click Add Licenses.
3. In the License Key window, enter the required information:
License Key Enter a valid license key.
4. Click Add.
10.3.2 Bulk Adding Multiple Licenses
Multiple licenses keys can be bulk added to the organization so they can be manually assigned
to a device at a later point.
1. Navigate to the Configure > License Management.
2. Click Bulk Import.
3. [Optional] Download the reference sample template.
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4. Click Browse.
5. Locate the CSV-formatted file containing the license keys using the following format:.
[License key]
6. Click Upload.
10.3.3 Searching for a License Key
1. Navigate to the Configure > License Management page.
2. From the license key list, click the Search field.
3. Enter the license key number.
Note: All license keys matching the value entered in the search field will automatically
appear.
4. [Optional] Click the filter drop-down menu and enter the following information:
Note: Multiple filters can be populated to narrow down the search result.
Status Enter the current status of the license. The available
statuses are Inactive and Active.
License Key Enter the license key serial number.
Term Enter the license term. The available terms are 1 Year
and 3 Years.
Claimed at Enter the date and time the license was added to the
organization in the format mm/dd/yyyy 00:00 AM/PM.
Organization Enter the name of the organization the license key is
linked to.
Device UID Enter the UID of the device the license is linked to.
Model Name Enter the model name of the device the license is
linked to.
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MAC Address Enter the MAC address of the device the license is
linked to.
Start Date Enter the license start date in the format mm/dd/yyyy.
Expiration Date
Enter the license expiration date in the format
mm/dd/yyyy.
Time Remaining Enter the time remaining on the license in the format
mm/dd/yyyy.
10.3.4 Viewing the License History
1. Navigate to the Settings > License Management page.
2. From the license key list, click License History in the top-right.
10.3.5 Downloading License Key List
1. Navigate to the Settings > License Management page.
2. From the license key list, click the Download icon in the top-right.
10.4 Inventory
From the Inventory windows, users can consult comprehensive information about all devices
currently assigned to the selected organization, including status, hardware information, and
which Site and Profile it is associated with. The inventory is divided into three sections: Used
(assigned], Unused (unassigned devices), and Both (all devices).
Note: The displayed devices are based on the selected organization and Site.
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10.4.1 Adding and Registering a Single
Device to a Site
When adding a new device, assigning a Site and Profile to a device during the device
registration process allows it to be used immediately.
1. Navigate to the Settings > Inventory page.
2. Click Add device.
3. Specify the following information:
Device UID Enter the device’s Unique Identifier (UID) found on the
label printed on the device.
The UID may be listed in the format XXXX-XXXX-
XXXX or XXXXXXXXXXXX. When entering the UID,
do not include dashes.
Device Name Enter a name for the device.
4. Under Register device, select Enable.
5. Specify the following information:
Site Select a Site to link this device to.
Profile Select a Profile for this device. The device will use the
settings configured in that profile.
License Key [Optional] Enter the device license key.
Note: Every new device will be issued a one-year free
license key. Once expired, an additional license must
be purchased to continue using the device.
6. Click Save.
10.4.2 Adding a Single Device to the
Inventory
Adding a new device to the Inventory stores the device in a warehouse where it is kept inactive
until it is manually assigned to a Site and Profile by the user at a later point.
1. Navigate to the Settings > Inventory page.
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2. Click Add device.
3. Specify the following information:
Device UID Enter the device’s Unique Identifier (UID) found on the
label printed on the device.
The UID may be listed in the format XXXX-XXXX-
XXXX or XXXXXXXXXXXX. When entering the UID,
do not include dashes.
Device Name Enter a name for the device.
4. Under the Register Device option, select Disable.
5. Click Save.
10.4.3 Bulk Adding Multiple Devices to
the Inventory
Bulk adding new devices to the Inventory stores the devices in a warehouse where they are
kept inactive until they are manually assigned to a Site and Profile by the user at a later point.
1. Navigate to the Settings > Inventory page.
2. Click Bulk import.
3. [Optional] Download the reference sample template.
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4. Click Browse.
5. Locate the CSV-formatted file containing the UIDs of the devices.
Note: To add devices to the inventory, use the following format:
[UID]
6. Click Upload.
10.4.4 Bulk Adding and Registering
Multiple Devices to a Site
When bulk adding a new device, assigning a Site and Profile to the devices during the device
registration process allows them to be used immediately.
1. Navigate to the Settings > Inventory page.
2. Click Bulk import.
3. [Optional] Download the reference sample template.
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4. Click Browse.
5. Locate the CSV-formatted file containing the UIDs of the devices.
Note: To directly register devices to a Site, use the following format:
[UID][Device Name][Profile Name][Site][License Key]
6. Click Upload.
10.4.5 Deleting a Device from the
Inventory
Deleting a device from the inventory completely removes the device from the organization it
was linked to, allowing it to be reassigned to a different organization.
1. Navigate to the Settings > Inventory page.
2. Click the tab of the inventory list to filter shown devices.
3. From the device list, click the checkbox next to the device(s) you wish to delete.
4. Click Delete.
5. When prompted to confirm, click Yes.
10.4.6 Searching for a Device
1. Navigate to the Configure > Inventory page.
2. Click the tab of the inventory list to filter shown devices.
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3. From the device list, click the Search field.
4. Enter the device name.
Note: All devices matching the value entered in the search field will automatically appear.
10.4.7 Exporting the Inventory List
1. Navigate to the Settings > Inventory page.
2. Click the tab of the inventory list you wish to export.
Note: Each tab exports a separate inventory list for the respective tab.
3. From the device list, click the Download icon in the top-right.
10.5 Firmware
From the Firmware window, users can view basic firmware information, and set up a firmware
upgrade schedule. Firmware upgrades are managed at the Site level and configured per device
type, which means that all devices of the same type that are linked to that Site will use the same
firmware upgrading policy.
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10.5.1 Setting an Automatic Upgrade
Window
Automatic upgrade windows provide an easy way of regularly maintaining device firmware by
setting a fixed weekly time and date to automatically scan for new firmware and upgrade
devices if a new firmware version is available.
1. Navigate to the Settings > Firmware page.
2. Select a Site from the Site menu in the top of the screen.
3. Select a day of a week and time of day from the drop-down menu.
4. Click the tab of the device you wish to configure firmware upgrades for.
Note: Upgrade windows need to be configured separately for each device type.
5. Select Follow upgrade window.
6. Click Save.
10.5.2 Setting a Custom Device
Upgrade Time
Users can define a specific time and date to scan for firmware updates which overrides the
automatic upgrade schedule.
1. Navigate to the Settings > Firmware page.
2. Select a Site from the Site menu in the top of the screen.
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3. Select a day of a week and time of day from the drop-down menu.
4. Click the tab of the device you wish to configure firmware upgrades for.
Note: Upgrade windows need to be configured separately for each device type.
5. Select Reschedule the upgrade to.
6. Click the date field to choose a date and select a time from the drop-down menu.
7. Click Save.
10.5.3 Performing a Manual Firmware
Upgrade
Devices can be manually upgraded by performing an on-the-spot firmware upgrade check.
1. Navigate to the Settings > Firmware page.
2. Select a Site from the Site menu in the top of the screen.
3. Select a day of a week and time of day from the drop-down menu.
4. Click the tab of the device you wish to configure firmware upgrades for.
Note: Upgrade windows need to be configured separately for each device type.
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5. Select Perform the upgrade now.
6. Click Upgrade now.
7. When prompted to confirm, click Yes.
10.6 Alert Settings
10.6.1 Configuring Alert Notifications
Users can customize what type of network events will trigger alert notifications. Events are
divided into general and device-specific events.
1. Navigate to the Settings > Alert Settings page.
2. In the General section, select the event types to receive alert notifications for:
Firmware upgraded Sends an alert notification when a device firmware has
successfully upgraded.
Firmware upgrade
failed
Sends an alert notification when a device firmware
upgrade failed.
Device added to
profile
Sends an alert notification when a device has been
assigned to a Profile.
Device removed
from profile
Sends an alert notification when a device has been
unassigned from a Profile.
Device connected to
Nuclias
Sends an alert notification when a device has
successfully connected to the Nuclias server.
Configuration
pushed to devices
Sends an alert notification when a configuration
update has been successfully pushed to affected
devices.
Configuration failed
to push to device
Sends an alert notification when a configuration
update failed to be pushed to affected devices.
3. In the Access Point section, select a time (in minutes) from the drop-down menu, and
check the respective checkbox to receive notifications by email or through the app
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whenever the device goes offline for longer than the selected time period.
4. In the Switch section, select a time (in minutes) from the drop-down menu, and check the
respective checkbox to receive notifications by email or through the app whenever the
device goes offline for longer than the selected time period.
5. Select Any port or a specific from the drop-down menu, select a time (in minutes) from
the drop-down menu, and check the respective checkbox to receive notifications by email
or through the app whenever the selected port(s) are down for longer than the selected
time period..
6. Click Save.
10.7 Add Device
1. Navigate to the Settings > Add device page.
Note: The add device window will automatically appear.
2. Specify the following information:
Device UID Enter the device’s Unique Identifier (UID) found on the
label printed on the device.
The UID may be listed in the format XXXX-XXXX-
XXXX or XXXXXXXXXXXX. When entering the UID,
do not include dashes.
Device name Enter a name for the device.
Site Select a Site to link this device to.
Profile Select a Profile for this device. The device will use the
settings configured in that profile.
License Key [Optional] Enter the device license key.
Note: Every new device will be issued a one year free
license key. Once expired, an additional license must
be purchased to continue using the device.
3. Click Save.
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11 Help
11.1 Contact Us
From the Contact Us window, users can submit a support ticket for various issues with devices
or the platform as well as provide feedback so we may continue to improve the quality of our
platform.
11.1.1 Contacting Nuclias Support
1. Navigate to the Help > Contact Us page.
2. Specify the following information:
Name Click to enter a sender name. The recipient will see this
name. By default, this is the user name.
E-mail
Enter an email address. Responses to submitted
tickets will be received on this email address. By
default, this is the user account email.
Phone [Optional] Enter a contact number.
Issue category Select a category type from the drop-down menu.
Problem device
If Installation, Device Problem, or License Issue is
selected as the category, enter the UID of the affected
device.
[Optional] Click Add to enter additional device UIDs.
Description Enter a description of the issue or feedback.
3. [Optional] Drag and drop an image file of up to 2 mb in size. Alternatively, click Browse
and navigate to the image file.
4. Click Submit.