Table of Contents
- Table of Contents
- Getting Started
- Creating an Account
- Log In and Out of Nuclias Cloud
- Adding a Device
- Nuclias Cloud
- Introduction
- Interface Overview
- Global Toolbar
- Management Toolbar
- Dashboard
- Overview
- Monitor-Access Point
- Monitor- Switch
- Map
- Floor Plans
- Configure-Access Points
- Profiles
- Deleting Multiple Profiles
- Creating an SSID
- Configuring Basic SSID Settings
- Configuring an SSID Click-Through Captive Portal
- Configuring an SSID Captive Portal With Basic Login Page Using Local Authentication
- Configuring an SSID Captive Portal With Basic Login Page Using a RADIUS Server
- Configuring an SSID Captive Portal With Third Party Login
- Configuring an SSID Captive Portal With Basic and Third Party Login Using Local Authentication
- Configuring an SSID Captive Portal With Basic and Third Party Login Using a RADIUS Server
- Configuring SSID MAC Filtering Settings Using MAC ACL
- Configuring SSID MAC Filtering Settings Using RADIUS Authentication
- Configuring SSID IP Filtering Settings Using IP ACL
- Configuring Basic Profile Radio Settings
- Configuring Profile Radio Channel Settings
- Configuring Advanced Profile Radio Settings
- Devices
- Editing the Device Name
- Changing the Device Site and Profile
- Changing the Device Connection Type to DHCP
- Changing the Device Connection to Static IP
- Configuring the Local Device SSID Settings
- Configuring the Local Device Radio Settings
- Performing a Device Ping Test
- Performing a Device Traceroute Test
- Performing a Blink LED Test
- Manually Rebooting a Device
- Adding a License Key to a Device
- Deleting a License Key From a Device
- IP ACLs
- MAC ACLs
- Local Authentication
- LDAP Servers
- RADIUS Server
- Splash Page Editor
- Walled Garden
- Configure - Switch
- Profiles
- Customizing the Profile Port Configuration Overview
- Configuring Profile Port Settings For One or More Switch Ports
- Aggregating Multiple Switch Profile Ports
- Splitting Aggregated Switch Ports
- Mirroring Port Traffic to Another Switch Profile Port
- Undoing Port Traffic Mirroring
- Adding a Tag to One or More Switch Profile Ports
- Removing a Tag From One or More Switch Ports
- Creating a Switch Port Schedule
- Editing a Switch Port Schedule
- Deleting a Switch Port Schedule
- Configuring Management VLAN Membership
- Configuring Spanning Tree Protocol (STP) Functionality
- Configuring Internet Group Management Protocol (IGMP) Snooping Functionality
- Configuring DHCP Server Screening
- Configuring Jumbo Frame
- Configuring Quality of Service Settings
- Creating IPv4 Access Control Policy Rules
- Deleting IPv4 Access Control Policy Rules
- Moving IPv4 Access Control Policy Rules
- Creating an Access Policy
- Configure a Guest VLAN
- Devices
- Switch Ports
- Reports
- Change Log
- Reports-Access Point
- Reports- Switch
- Alerts
- Licenses
- Settings
- Account Management
- Organization Management
- License Management
- Inventory
- Firmware
- Alert Settings
- Add Device
- Help
- Nuclias Cloud Mobile App
- Access Points
- Switches
D-Link Nuclias AX3600 User Manual
Displayed below is the user manual for Nuclias AX3600 by D-Link which is a product in the Wireless Access Points category. This manual has pages.
Related Manuals
Getting Started with Nuclias .................................................................................................................................................................................................................................................................................................
7
Getting Started .................................................................................................................................................................................................................................................................................................
7
Creating an Account .................................................................................................................................................................................................................................................................................................
8
Logging in to Nuclias .................................................................................................................................................................................................................................................................................................
10
Adding a Device .................................................................................................................................................................................................................................................................................................
11
Adding a Single Device .................................................................................................................................................................................................................................................................................................
11
Bulk Adding Devices .................................................................................................................................................................................................................................................................................................
12
Bulk Assigning Devices .................................................................................................................................................................................................................................................................................................
13
Adding a Device from QR Code .................................................................................................................................................................................................................................................................................................
13
Portal .................................................................................................................................................................................................................................................................................................
14
Portal - Overview .................................................................................................................................................................................................................................................................................................
14
Introduction .................................................................................................................................................................................................................................................................................................
15
Audience .................................................................................................................................................................................................................................................................................................
15
Conventions .................................................................................................................................................................................................................................................................................................
15
Terms and Concepts .................................................................................................................................................................................................................................................................................................
15
Interface .................................................................................................................................................................................................................................................................................................
17
Overview .................................................................................................................................................................................................................................................................................................
17
Global Toolbar .................................................................................................................................................................................................................................................................................................
18
Account Menu .................................................................................................................................................................................................................................................................................................
18
Language Menu .................................................................................................................................................................................................................................................................................................
20
Management Toolbar .................................................................................................................................................................................................................................................................................................
22
Dashboard .................................................................................................................................................................................................................................................................................................
23
Customizing the Overview .................................................................................................................................................................................................................................................................................................
23
Sending a Dashboard Snapshot by Email .................................................................................................................................................................................................................................................................................................
24
Monitor .................................................................................................................................................................................................................................................................................................
27
Overview .................................................................................................................................................................................................................................................................................................
27
Access Point .................................................................................................................................................................................................................................................................................................
28
Devices .................................................................................................................................................................................................................................................................................................
28
Clients .................................................................................................................................................................................................................................................................................................
28
Event Logs .................................................................................................................................................................................................................................................................................................
29
Switch .................................................................................................................................................................................................................................................................................................
31
Customizing the Device Monitor Overview .................................................................................................................................................................................................................................................................................................
31
Downloading Device Monitoring Logs .................................................................................................................................................................................................................................................................................................
31
Changing the Device Site and Profile .................................................................................................................................................................................................................................................................................................
31
Changing the Device Connection Type to DHCP .................................................................................................................................................................................................................................................................................................
32
Changing the Device Connection to Static IP .................................................................................................................................................................................................................................................................................................
32
Viewing and Customizing the Switch Performance Summary .................................................................................................................................................................................................................................................................................................
32
Viewing and Customizing the Switch Port Status Overview .................................................................................................................................................................................................................................................................................................
33
Table of Contents
Viewing and Customizing the Switch Power Consumption Overview .................................................................................................................................................................................................................................................................................................
34
Performing a Device Ping Test .................................................................................................................................................................................................................................................................................................
35
Performing a MAC Forwarding Table Test .................................................................................................................................................................................................................................................................................................
35
Performing a Cable Test .................................................................................................................................................................................................................................................................................................
35
Performing a Port Cycle Test .................................................................................................................................................................................................................................................................................................
35
Performing a Blink LED Test .................................................................................................................................................................................................................................................................................................
35
Manually Rebooting a Device .................................................................................................................................................................................................................................................................................................
35
Adding a Licence Key to a Device .................................................................................................................................................................................................................................................................................................
36
Deleting a License Key from a Device .................................................................................................................................................................................................................................................................................................
36
Clients .................................................................................................................................................................................................................................................................................................
36
Customizing the Client Monitor Overview .................................................................................................................................................................................................................................................................................................
36
Downloading Client Monitoring Logs .................................................................................................................................................................................................................................................................................................
37
Event Logs .................................................................................................................................................................................................................................................................................................
37
Filtering Event Log Parameters .................................................................................................................................................................................................................................................................................................
37
Downloading Event Logs .................................................................................................................................................................................................................................................................................................
37
Map .................................................................................................................................................................................................................................................................................................
39
Navigating the Map .................................................................................................................................................................................................................................................................................................
39
Navigating Sites on the Map Using the Site List .................................................................................................................................................................................................................................................................................................
40
Floor Plans .................................................................................................................................................................................................................................................................................................
42
Adding a Floor Plan .................................................................................................................................................................................................................................................................................................
42
Editing a Floor Plan .................................................................................................................................................................................................................................................................................................
42
Deleting a Floor Plan .................................................................................................................................................................................................................................................................................................
45
Configure - Access Point .................................................................................................................................................................................................................................................................................................
46
Overview .................................................................................................................................................................................................................................................................................................
46
Profiles .................................................................................................................................................................................................................................................................................................
47
Creating a Profile .................................................................................................................................................................................................................................................................................................
47
Deleting a Pofile .................................................................................................................................................................................................................................................................................................
47
Configuring SSID Captive Portal Settings .................................................................................................................................................................................................................................................................................................
54
Configuring SSID Access Control Settings .................................................................................................................................................................................................................................................................................................
58
Configuring SSID Schedule Settings .................................................................................................................................................................................................................................................................................................
60
Deleting an SSID .................................................................................................................................................................................................................................................................................................
62
Configuring Profile Radio Settings .................................................................................................................................................................................................................................................................................................
62
Configuring General Profile Settings .................................................................................................................................................................................................................................................................................................
66
Pushing Configuration Changes .................................................................................................................................................................................................................................................................................................
66
Configuring Advanced SSID Settings .................................................................................................................................................................................................................................................................................................
60
Devices .................................................................................................................................................................................................................................................................................................
67
Filtering Device Information .................................................................................................................................................................................................................................................................................................
67
Adding a Single Device .................................................................................................................................................................................................................................................................................................
67
Bulk Adding Multiple Devices to the Inventory .................................................................................................................................................................................................................................................................................................
68
Bulk Adding and Registering Multiple Devices to a Site .................................................................................................................................................................................................................................................................................................
68
Editing a Device .................................................................................................................................................................................................................................................................................................
69
Deleting a Device .................................................................................................................................................................................................................................................................................................
73
Deleting Multiple Devices .................................................................................................................................................................................................................................................................................................
73
Download the Device List .................................................................................................................................................................................................................................................................................................
73
IP ACLs .................................................................................................................................................................................................................................................................................................
74
Creating an IP ACL Using Single Entries .................................................................................................................................................................................................................................................................................................
74
Creating an IP ACL Using Bulk Import .................................................................................................................................................................................................................................................................................................
74
Editing Existing IP ACLs .................................................................................................................................................................................................................................................................................................
74
Exporting an IP ACL .................................................................................................................................................................................................................................................................................................
75
Deleting an IP ACL .................................................................................................................................................................................................................................................................................................
76
MAC ACLs .................................................................................................................................................................................................................................................................................................
77
Creating a MAC ACL Using Single Entries .................................................................................................................................................................................................................................................................................................
77
Creating MAC ACL Using Bulk Import .................................................................................................................................................................................................................................................................................................
77
Editing Existing MAC ACLs .................................................................................................................................................................................................................................................................................................
77
Exporting a MAC ACL .................................................................................................................................................................................................................................................................................................
78
Deleting a MAC ACL .................................................................................................................................................................................................................................................................................................
78
Local Authentication .................................................................................................................................................................................................................................................................................................
80
Creating a Local Authentication Database Using Single Entries .................................................................................................................................................................................................................................................................................................
80
Creating a Local Authentication Database Using Bulk Import .................................................................................................................................................................................................................................................................................................
80
Editing Existing Local Authentication Databases .................................................................................................................................................................................................................................................................................................
80
Exporting a Local Authentication Database .................................................................................................................................................................................................................................................................................................
82
Deleting a Local Authentication Database .................................................................................................................................................................................................................................................................................................
82
LDAP Servers .................................................................................................................................................................................................................................................................................................
83
RADIUS Servers .................................................................................................................................................................................................................................................................................................
85
Splash Page Editor .................................................................................................................................................................................................................................................................................................
87
Creating a Custom Splash Page .................................................................................................................................................................................................................................................................................................
87
Editing a Splash Page .................................................................................................................................................................................................................................................................................................
88
Walled Garden .................................................................................................................................................................................................................................................................................................
90
Configure - Switch .................................................................................................................................................................................................................................................................................................
92
Overview .................................................................................................................................................................................................................................................................................................
92
Profiles .................................................................................................................................................................................................................................................................................................
93
Creating a Profile .................................................................................................................................................................................................................................................................................................
93
Deleting a Profile .................................................................................................................................................................................................................................................................................................
93
Deleting Multiple Profiles .................................................................................................................................................................................................................................................................................................
93
Configuring Switch Port Settings .................................................................................................................................................................................................................................................................................................
94
Configuring Switch Port Schedules .................................................................................................................................................................................................................................................................................................
99
Configuring Basic Switch Profile Settings .................................................................................................................................................................................................................................................................................................
101
Configuring Quality of Service Settings .................................................................................................................................................................................................................................................................................................
105
Configuring Access Policies .................................................................................................................................................................................................................................................................................................
108
'','Video Tutorials'
Pushing Configuration Changes .................................................................................................................................................................................................................................................................................................
109
Devices .................................................................................................................................................................................................................................................................................................
110
Filtering Device Information .................................................................................................................................................................................................................................................................................................
110
Adding a Single Device .................................................................................................................................................................................................................................................................................................
110
Bulk Adding Multiple Devices to the Inventory .................................................................................................................................................................................................................................................................................................
111
Bulk Adding and Registering Multiple Devices to a Site .................................................................................................................................................................................................................................................................................................
111
Adding a Tag to One or More Devices .................................................................................................................................................................................................................................................................................................
112
Editing a Device .................................................................................................................................................................................................................................................................................................
113
Deleting a Device .................................................................................................................................................................................................................................................................................................
113
Deleting Multiple Devices .................................................................................................................................................................................................................................................................................................
113
Download the Device List .................................................................................................................................................................................................................................................................................................
113
Switch Ports .................................................................................................................................................................................................................................................................................................
115
Customizing the Switch Ports Configuration Overview .................................................................................................................................................................................................................................................................................................
115
Configuring Local Port Settings for One or More Switch Ports .................................................................................................................................................................................................................................................................................................
116
Aggregating Switch Ports .................................................................................................................................................................................................................................................................................................
117
Splitting Aggregated Switch Ports .................................................................................................................................................................................................................................................................................................
118
Undoing Port Traffic Mirroring .................................................................................................................................................................................................................................................................................................
119
Adding a Tag to One or More Switch Ports .................................................................................................................................................................................................................................................................................................
119
Removing a Tag from One or More Switch Ports .................................................................................................................................................................................................................................................................................................
119
Reports .................................................................................................................................................................................................................................................................................................
120
Overview .................................................................................................................................................................................................................................................................................................
120
Change Log .................................................................................................................................................................................................................................................................................................
121
Searching for Change Events .................................................................................................................................................................................................................................................................................................
121
Downloading Change Logs .................................................................................................................................................................................................................................................................................................
121
Access Point .................................................................................................................................................................................................................................................................................................
122
Filtering the Access Point Logs .................................................................................................................................................................................................................................................................................................
122
Sending Access Point Logs by Email .................................................................................................................................................................................................................................................................................................
122
Download Archived Access Point Logs .................................................................................................................................................................................................................................................................................................
122
Download Access Point Logs .................................................................................................................................................................................................................................................................................................
122
Switch .................................................................................................................................................................................................................................................................................................
124
Filtering the Switch Logs .................................................................................................................................................................................................................................................................................................
124
Sending Switch Logs by Email .................................................................................................................................................................................................................................................................................................
124
Download Archived Switch Logs .................................................................................................................................................................................................................................................................................................
124
Download Switch Logs .................................................................................................................................................................................................................................................................................................
124
Alerts .................................................................................................................................................................................................................................................................................................
125
Acknowledging Unprocessed Alerts .................................................................................................................................................................................................................................................................................................
125
Deleting Unprocessed Alerts .................................................................................................................................................................................................................................................................................................
125
Deleting Processed Alerts .................................................................................................................................................................................................................................................................................................
125
Searching for Alerts .................................................................................................................................................................................................................................................................................................
126
Licenses .................................................................................................................................................................................................................................................................................................
127
Filtering the License Logs .................................................................................................................................................................................................................................................................................................
127
Downloading License Logs .................................................................................................................................................................................................................................................................................................
127
Settings .................................................................................................................................................................................................................................................................................................
128
Overview .................................................................................................................................................................................................................................................................................................
128
Account Management .................................................................................................................................................................................................................................................................................................
129
Inviting a New User .................................................................................................................................................................................................................................................................................................
129
Editing an Existing User .................................................................................................................................................................................................................................................................................................
129
Searching for a User .................................................................................................................................................................................................................................................................................................
130
Deleting a User .................................................................................................................................................................................................................................................................................................
130
Organization Management .................................................................................................................................................................................................................................................................................................
132
Creating a New Organization .................................................................................................................................................................................................................................................................................................
132
Adding a Site to an Organization .................................................................................................................................................................................................................................................................................................
132
Adding a Site Tag to an Organization .................................................................................................................................................................................................................................................................................................
133
Invite Users to an Organization .................................................................................................................................................................................................................................................................................................
133
Deleting an Organization .................................................................................................................................................................................................................................................................................................
134
License Management .................................................................................................................................................................................................................................................................................................
135
Adding a License Key .................................................................................................................................................................................................................................................................................................
135
Bulk Adding Multiple Licenses .................................................................................................................................................................................................................................................................................................
135
Searching for a License Key .................................................................................................................................................................................................................................................................................................
136
Viewing the License History .................................................................................................................................................................................................................................................................................................
137
Downloading License Key List .................................................................................................................................................................................................................................................................................................
137
Inventory .................................................................................................................................................................................................................................................................................................
138
Adding and Registering a Single Device to a Site .................................................................................................................................................................................................................................................................................................
138
Adding a Single Device to the Inventory .................................................................................................................................................................................................................................................................................................
138
Bulk Adding Multiple Devices to the Inventory .................................................................................................................................................................................................................................................................................................
139
Bulk Adding and Registering Multiple Devices to a Site .................................................................................................................................................................................................................................................................................................
140
Deleting a Device from the Inventory .................................................................................................................................................................................................................................................................................................
140
Searching for a Device .................................................................................................................................................................................................................................................................................................
140
Exporting the Inventory List .................................................................................................................................................................................................................................................................................................
141
Firmware .................................................................................................................................................................................................................................................................................................
142
Setting an Automatic Upgrade Window .................................................................................................................................................................................................................................................................................................
142
Setting a Custom Device Upgrade Time .................................................................................................................................................................................................................................................................................................
142
Performing a Manual Firmware Upgrade .................................................................................................................................................................................................................................................................................................
143
Alert Settings .................................................................................................................................................................................................................................................................................................
144
Configuring Alert Notifications .................................................................................................................................................................................................................................................................................................
144
Add Device .................................................................................................................................................................................................................................................................................................
145
Help .................................................................................................................................................................................................................................................................................................
146
Contact Us .................................................................................................................................................................................................................................................................................................
146
Nuclias Cloud Mobile App .................................................................................................................................................................................................................................................................................................
147
Cloud - Supported Devices .................................................................................................................................................................................................................................................................................................
148
Access Points .................................................................................................................................................................................................................................................................................................
148
Switches .................................................................................................................................................................................................................................................................................................
152
Getting Started
This section is designed to provide new users with instructions on how to get started with the D-Link Nuclias Cloud. This covers
the basic requirements for using Nuclias, including how to create an account and adding a new device using the provided Default
Profile template that sets up a Wi-Fi network with recommended settings.
Below you will find a list of topics to help you get started:
Creating an Account
Logging in to Nuclias Cloud
Adding a Device
Creating an Account
Access to the D-Link Nuclias Cloud can be obtained by signing up for a free Nuclias account.
1. Go to www.nuclias.com and click Login.
2. Click Create Account.
3. Select a server region and customer service country and click Next.
Server Region Select which server region to store your data on.
Country Select a country for local support. If your country is not listed, choose the country closest to your area.
4. Fill out the required information:
Email Enter your email address. This is also your username to log into the Nuclias Portal interface.
Full Name Enter your full name
Password Enter your account password.
Confirm Password Confirm your password.
Organization Name Enter your organization name. This will automatically create an organization with this name.
Region Select a region. This will automatically create a Site using this region.
Timezone Select a time zone.
Address Enter your address.
4. Click Create Account.
5. You will receive an email containing a verification link. Once verified, you can now log into the Nuclias Portal interface using
your account email address and password.
Adding a Device
In order to be able to manage the network, devices need be added to the organization and assigned to Sites. There are multiple
ways of adding devices to an organization.
Adding a Single Device
With all the configuration settings done, devices can be added to the organization. Devices are linked to a Site and a Profile to
automatically retrieve their configuration settings.
1. Navigate to Configure > Access Point/Switch > Profiles.
2. Click Add device.
Fill out the required information.
Device UID
Enter the device’s UID found on the label printed on the
device.
The UID may be listed in the format XXXX-XXXX-XXXX or
XXXXXXXXXXXX. When entering the UID, do not include
dashes.
Device name Enter a name for the device.
Site Select a Site to link this device to.
Profile Select a Profile for this device. The device will use the settings
configured in that profile.
License Key
[Optional] Enter the device license key.
Note: Every new device will be issued a one year free license
key. Once expired, an additional license must be purchased to
continue using the device.
Click Save when you are done.
Bulk Adding Devices to Inventory
Devices can be bulk imported and added to Inventory to be assigned to a Site later.
1. Navigate to Configure > Access Point/Switch > Profiles.
2. Click Bulk import.
3. [Optional] Download the reference sample template.
4. Click Browse.
5. Locate the CSV-formatted file containing the UIDs of the devices.
Note: To add devices to the inventory, use the following format:
[UID]
6. Click Upload.
Bulk Assigning Devices to Sites
Devices can be bulk imported and immediately registered to a Site.
1. Navigate to Configure > Access Point/Switch > Profiles.
2. Click Bulk import.
Adding a Device from QR Code
Devices can be imported and immediately registered to a Site by scanning the QR code on the back or bottom of the device.
Introduction
This manual is organized according the menu layout of the Nuclias Cloud Portal interface.
Audience
This online reference manual is intended for network administrators and other IT professionals responsible for managing network
devices using the Nuclias Portal. This online manual is written in a way that assumes that you already have a basic knowledge of
modern networking principles.
Conventions
Boldface Font
Indicates a button, a toolbar icon, menu, or menu item. For
example: Open the File menu and choose Cancel. Used for
emphasis.
May also indicate system messages or prompts appearing on
screen. For example: You have mail.
Bold font is also used to represent file names, program names,
and commands. For example: Use the Copy command.
Initial capital letter Indicates a window name. Names of keys on the keyboard
have initial capitals. For example: Click Enter.
Menu Name > Menu Option
Indicates the menu structure. Device > Port > Port
Properties means the Port Properties menu option under the
Port menu option that is located under Device.
Terms and Concepts
The following section provides a brief introduction and description of the terms and concepts used in this product.
Service Provider (SP): A Service Provider is an instance that sells the D-Link Nuclias Cloud service to customers and is responsible
for providing user accounts (through invitation), and provision devices and licenses to subscribed organizations. A Service
Provider can also assist in configuring an organization on request. Structurally, an SP operates at the highest level, one level
higher than an MSP.
Managed Service Provider (MSP): A Managed Service Provider (MSP) or Systems Integrator (SI) is an instance that sells the
Nuclias Cloud service to client organizations. A Managed Service Provider can provision multiple organizations and can manage
all organizations under it. A MSP cannot manage another MSP or its affiliated organizations. Structurally, an MSP operates one
level higher than an organization.
Organization (Org.): An organization is a business entity that subscribes to the D-Link Nuclias Cloud through a SP or MSP to
provide wireless access to its branches. An organization may manage itself or can request the Service Provider or MSP to manage
the organization. An organization cannot manage other organizations on the same level. Within the Nuclias structure,
organizations are considered clients. Examples of organizations include, branch offices, restaurants, medium-sized offices.
Site Tag: A Site Tag is a label for structurally organizing and visualizing an organization. Site Tags act as branches, with each Site
Tag being able to carry one or more Sites. For example, an organization with activities in multiple geographical areas can use Site
Tags to easily identify and manage regional branches.
Site: A Site is a label representing a physical location. Sites are used to group devices together for easier management. Sites can
also be associated with a Site Tag, in which case the Site will branch of from the Site Tag. Examples of Sites include cities, branch
offices, and work floors, depending on the size and scope of the organization.
Profile: Profiles are a set of general configuration settings that can be applied to all devices associated with the Profile so all
devices are configured identically as a group. Profiles can be set up to cater to specific purposes and can be applied across different
Sites and Site Tags. Examples of Profiles include customer Wi-Fi with limited access, a secure office network, and public Wi-Fi with
captive portal login.
Privileges: Privileges determines to what extent the user can actively manage, ranging from full access to viewing only. Some
elements of the Portal interface may be locked depending on the selected privilege. Refer to the overview below for a list of all
available privileges.
Admin An administrator has full access to all elements of the Portal interface and has full management capabilities.
Editor An editor shares similar rights as an administrator, but cannot add or delete devices, users, or organizations.
Monitor A monitor is limited to read-only access to configurations and analysis, and cannot configure or edit devices, users,
or organizations.
Viewer A viewer is restricted to read-only access to analysis only and cannot configure or edit devices, users, or
organizations. This is primarily for on-site managers who only require organization statistics.
Interface Overview
Section Item Description
AGlobal Toolbar Provides access to the organization and site selection menu
as well as alerts, user account, and language menu.
BManagement Toolbar Provides access to the various device management, report,
and inventory sections.
CDashboard
The interactive dashboard to manage and configure through
the Nuclias Portal. Information and options displayed in the
dashboard depend on the currently active management
section.
Global Toolbar
Site Menu
The Site menu is used to select a Site or Site Tag within the selected organization, and may only contain selected sites, depending
on the privilege of the account that you have logged in with. Site Tags and Sites are an easy way of grouping devices within an
organization and allow for multiple devices to be configured more easily. For most configuration options, it is necessary to select a
Site to manage. Site Tags are marked by a tag icon, while Sites are marked by a single pin icon.
Selecting a Site
By selecting a specific Site, users can view network activity, client information, and at-a-glances for the selected Site. Certain
management features are also handled on the Site-level.
1. From the Global Toolbar, click the Site menu.
2. [Optional] Click a Site Tag to only show Sites associated with that Site Tag or click All to show all Sites.
3. Click the Site name.
Note: Only information for that Site will be shown in the dashboard and management sections.
Account Menu
The account menu contains the User Profile and Logout options and can be reached by clicking the user name you have logged in
with.
Editing a User Profile
The User Profile page is used to view the current user’s profile and access privilege information. It can also be used to change the
user’s password and profile image.
1. From the Global Toolbar, click the Account menu.
2. Select User Profile.
3. Edit the user profile using one of the following actions:
a. Change user name
1. Click the username in the Name field.
2. Enter a new name and press Enter or click outside of the field.
b. Change password
1. Enter your current password in the Current Password field.
2. Enter a new password in the New Password field.
3. Enter the new password again in the Confirm Password field.
c. Edit profile image
1. Click on the green pencil icon in the bottom-right corner of the profile image.
2. In the Upload Image window click Browse and navigate to the image you want to use.
3. Click Save.
d. Email user information
1. Click the Email this page button to send your user information to your registered email address.
4. Click Save.
Sending A User Profile Snapshot by Email
1. From the Global Toolbar, click the Account menu.
2. Select User Profile.
3. Click Email this page.
Note: This will immediately send a snapshot of the user profile page to the email address registered to this user
account.
Deleting a User Account
1. From the Global Toolbar, click the Account menu.
2. Select User Profile.
3. Click Delete Account.
4. Enter your account password and click Save.
Note: Deleting an account will remove all data associated with this user. This is permanent and cannot be undone.
Language Menu
Changing the Portal Language
The language menu allows users to change the display language of the Portal interface.
1. From the dashboard, click the display language in the top-right.
2. Select a language from the drop-down menu.
Note: Selecting another language will immediately change the portal display language into the selected language.
Currently only English is supported.
Management Toolbar
From the Management toolbar, users can access the various management features of the Nuclias Cloud platform, including
Profiles and device management, device and network reports, account management, and the device and license inventory.
Dashboard
The Dashboard offers users a real time overview of the status of the network including device and user activity
and performance.
Refer to the Dashboard section for more information.
Monitor
The Monitor section grants access to detailed device, client, and event logs as well as the interactive map and
floor plan tools.
Refer to the Monitor section for more information.
Configure
The Configure section grants access to the main configuration section including Profiles and individual device
settings.
Refer to the Configure - Access Point or Configure - Switch sections respectively for more information.
Reports
The Reports section grants access to detailed reports for changes on the platform, device activity,
Refer to the Reports section for more information.
Settings
The Settings section grants access to organization and user management, the device and license inventory, and
firmware management.
Refer to the Settings section for more information.
Help
The Help section offers users a platform to submit support tickets and provide feedback.
Refer to the Help section for more information.
Dashboard
The Dashboard page is the default window that is displayed after logging into the Nuclias Cloud Portal interface. It can also be
reached by clicking the Dashboard tab in the tool bar, and. It provides an overview of the devices, connected clients, and device
activity for the selected organization. It is also possible to email a dashboard report, access the map and organization view from
this window by clicking the corresponding icons in the top right of the page.
Customizing the Overview
1. Navigate to the Dashboard page
2. Select a Site from the Site menu.
Note: Selecting a Site will only show network and device information for the selected Site. Select All to show network,
client, and device information for all Sites.
3. In the Usage Overview section, select device type or SSID, the devices(s) and SSID(s), and the time frame from the drop-
down menus.
4. In the Connected Clients section, select a time frame from the drop-down menu.
5. The PoE Utilization section helps manage and monitor how much power each switch is using.
6. The PoE Total Power section shows how much power is being used by PoE devices by the hour.
7. In the Top Information section, click the filter selection in the top-right.
8. Check the information parameters to display the corresponding top information in the overview window.
9. In the Top Information section, select a time frame from the drop-down menu for each enabled section.
Sending a Dashboard Snapshot by Email
Users can create and send a snapshot of the dashboard window by email.
1. Navigate to the Dashboard.
2. Select a dashboard viewing mode from the drop-down menu in the top-right of the screen.
Note: The information and subsequent sections on the dashboard vary depending on the currently selected viewing
mode.
3. In the Usage Overview section, select device type or SSID, the devices(s) and SSID(s), and the time frame from the drop-
down menus.
4. In the Connected Clients section, select a time frame from the drop-down menu.
5. In the Top Information section, click the filter selection in the top-right.
6. Check the information parameters to display the corresponding top information in the overview window.
7. In the Top Information section, select a time frame from the drop-down menu for each enabled section.
8. Click Email this page in the top-right.
9. In the Email report window, enter the email address of the recipient(s).
Note: Up to 10 recipients can be added, separated by “,”.
10. Click Send email.
Overview
From the Monitor menu, users can view detailed device monitoring reports and access the map and floor plan windows.
Switch
The Switch section provides detailed logs for switch devices, connected clients, and events.
Refer to the Switch section for more information.
Access
Point
The Access Point section provides detailed logs for AP devices, connected clients, and events.
Refer to the Access Point section for more information.
Map
The Map section provides users with an interactive map that offers a geographical overview of the
organization’s Sites.
Refer to the Map section for more information.
Floor Plans
The Floor Plans section allows users to create, edit, manage, and delete floor plans.
Refer to the Floor Plans section for more information.
Monitor-Access Point
Devices
From the Devices window, users can consult a detailed log of events occurring on the network. Users can also filter events using
specific event filter parameters, including event type and time period.
Customizing the Device Monitor Overview
1. Navigate to Monitor > Access Point > Device.
2. Select a time frame from the time frame drop-down menu.
3. Click the filter parameter icon.
4. Click the checkbox next to the parameters to display them in the overview.
Note: All checked parameters will automatically appear.
Downloading Device Monitoring Logs
1. Navigate to Monitor > Access Point > Device.
2. From the device list, click the Download icon in the top-right.
Clients
From the Clients window, users can consult a detailed overview of all currently registered devices with additional information
including status, clients, and general settings.
Customizing the Client Monitor Overview
1. Navigate to Monitor > Access Point > Clients.
2. Select a time frame from the time frame drop-down menu.
3. Select an access point from the access point drop-down menu.
Downloading Client Monitoring Logs
1. Navigate to Monitor > Access Point > Clients.
2. From the device list, click the Download icon in the top-right.
Event Logs
From the Events Logs window, users can consult a detailed log of events occurring on the network. Users can define event filter
parameters, including event type and time period.
Filtering Event Log Parameters
1. Navigate to Monitor > Access Point > Event Logs.
2. In the Start Date field, click the calendar icon to select a date and enter a time of day to define the event log starting
time.
3. In the End date field, click the calendar icon to select a date and enter a time of day to define the event log ending time.
4. Click the Severity drop-down menu and select the severity levels to display.
5. Click the Event type drop-down menu and select the event types to display.
6. Click Filter to display all events matching the defined parameters.
7. [Optional] Click Reset filters to reset all currently set parameters.
Downloading Event Logs
1. Navigate to Monitor > Access Point > Event Logs.
2. From the event log list, click Download icon in the center.
Monitor- Switch
Devices
From the Devices window, users can consult a detailed log of events occurring on the network. Users can also filter events using
specific event filter parameters, including event type and time period.
Customizing the Device Monitor Overview
1. Navigate to Monitor > Switch > Device.
2. Select a time frame from the drop-down menu.
3. Click the filter parameter icon.
4. Click the checkbox next to the parameters to display them in the overview.
Note: All checked parameters will automatically appear.
Downloading Device Monitoring Logs
1. Navigate to Monitor > Switch > Device.
2. From the device list, click the Download icon in the top-right.
Changing the Device Site and Profile
1. Navigate to Monitor > Switch > Device and select a device from the list.
2. Select the Basic tab in the top-right of the screen.
3. In the Site and Profile section, select a Site from the drop-down menu.
4. In the Site and Profile section, select a Profile from the drop-down menu.
5. Click Apply.
Changing the Device Connection Type to DHCP
1. Navigate to Monitor > Switch > Device and select a device from the list.
2. Select the Basic tab in the top-right of the screen.
3. In the IP Connection section, select a DHCP as the Type.
Note: Changing the connection type may disrupt the connection to the Nuclias Cloud.
4. When prompted to confirm, click Yes.
5. Select a VLAN ID from the drop-down menu to assign the switch to a VLAN.
Note: VLAN and Voice VLAN settings can be configured on the Profile Basic Settings page. Refer to the Configuring
Basic Switch Profile Settings section for more information.
6. Click Apply.
Changing the Device Connection to Static IP
1. Navigate to Monitor > Switch > Device and select a device from the list.
2. Select the Basic tab in the top-right of the screen.
3. In the IP Connection section, select a Static IP as the Type.
Note: Changing the connection type may disrupt the connection to the Nuclias Cloud.
4. When prompted to confirm, click Yes.
5. Specify the following information:
Local IP Enter a valid IP address.
VLAN [Optional] Check to enable VLAN functionality. This segments traffic on the SSID.
Subnet Mask Enter a Subnet Mask.
Gateway Enter a default gateway address.
DNS #1 Enter a primary DNS address.
DNS #2 [Optional] Enter a secondary DNS address.
DNS #3 [Optional] Enter a tertiary DNS address.
6. Click Apply.
Viewing and Customizing the Switch Performance Summary
1. Navigate to Monitor > Switch > Device and select a device from the list.
2. Select the Summary tab in the top-right of the screen.
3. In the Connectivity and CPU Utilization sections, select a time frame from the drop-down menu to show data for the
specified time frame. Click the refresh icon to renew the data.
4. [Optional] Click on a port on the interactive switch diagram to view port-specific information.
5. [Optional] Click Configure ports on the switch to go to the switch port configuration window. Refer to the Switch Ports
section for more information.
Viewing and Customizing the Switch Port Status Overview
1. Navigate to Monitor > Switch > Device and select a device from the list.
2. Select the Ports tab in the top-right of the screen.
3. Click on a port on the interactive switch diagram to view specific information for that port.
4. Select a time frame from the drop-down menu to show data for the specified time frame. Click the refresh icon to
renew the data.
5. In the Current Configuration section, click Edit to configure the selected port’s settings. Specify the following
information:
Port name Enter a name for the port. If multiple ports are selected, this name will be applied to all
ports.
Port state Choose to enable or disable the port.
RSTP
Choose to enable or disable RSTP
Note: RSTP cannot be used in conjunction with LBD.
STP guard
If RSTP is enabled, choose the guard type.
Disabled: Do not use root guard enhancement.
Root guard: Root guard enhancement allows administrators to define the position of
the root bridge port in the network.
LBD
Choose to enable or disable LBD
Note: LBD cannot be used in conjunction with RSTP.
Type
Choose the function type of the port.
Trunk: Sends and receives tagged data from different VLANs.
Access: Only sends and receives untagged data from the VLAN the port belongs to.
Native VLAN Enter the ID of the native VLAN the port belongs to.
Allowed VLANs Enter the IDs of the VLANs that can route traffic through this port. Enter All to allow all
traffic from all VLANs to pass through this port.
Tags Enter a descriptive tag for the port. Multiple tags can be entered. If multiple ports are
selected, any tags will be applied to all ports.
Link (RJ45) Choose the maximum link speed of the port. Select Auto to allow the port to auto-
negotiate port speed with the partner port or device.
PoE
Choose to enable or disable PoE functionality on this port.
Note: The PoE setting will only apply to ports that support Power over Ethernet.
Port Schedule Choose a port schedule. Port schedules are configured separately. Refer to the
Creating a Switch Port Schedule section.
6. Click Apply.
7. In the Cable Test window of the Troubleshooting section, click Test to perform a cable test on this port. This will scan
the physical connection to the port for any problems.
8. In the Cycle Port window of the Troubleshooting section, click Test to perform a port cycle test on this port. This will
disable and re-enable the port.
9. In the Overview Packets section, select a time frame from the drop-down menu to display data for the selected time
period.
Viewing and Customizing The Switch Power Consumption Overview
1. Navigate to Monitor > Switch > Device and select a device from the list.
2. Select the Power tab in the top-right of the screen.
3. Select a time frame from the drop-down menu to show data for the specified time frame. Click the refresh icon to
renew the data.
Performing a Device Ping Test
1. Navigate to Monitor > Switch > Device and select a device from the list.
2. Select the Tools tab in the top-right of the screen.
3. In the IP address/FQDA field in the Ping section, enter a valid IP address or FQDA.
4. Click Ping.
Performing a MAC Forwarding Table Test
1. Navigate to Monitor > Switch > Device and select a device from the list.
2. Select the Tools tab in the top-right of the screen.
3. In the MAC Forwarding Table section, click Run.
Performing a Cable Test
1. Navigate to Monitor > Switch > Device and select a device from the list.
2. Select the Tools tab in the top-right of the screen.
3. In the Cable Test section, enter the port numbers to run the cable test on.
Note: The scan will only be performed on ports with a physical connection.
4. Click Test.
Performing a Port Cycle Test
1. Navigate to Monitor > Switch > Device and select a device from the list.
2. Select the Tools tab in the top-right of the screen.
3. In the Cycle Port section, enter the port numbers to run the cable test on.
4. Click Test.
Performing a Blink LED Test
1. Navigate to Monitor > Switch > Device and select a device from the list.
2. Select the Tools tab in the top-right of the screen.
3. In the Others section, click Start.
Note: The Start button will change to Stop once the test begins.
4. Click Stop to end the test.
Manually Rebooting a Device
1. Navigate to Monitor > Switch > Device and select a device from the list.
2. Select the Tools tab in the top-right of the screen.
3. In the Others section, click Reboot.
Adding a License Key to a Device
1. Navigate to Monitor > Switch > Device and select a device from the list.
2. Select the License tab in the top-right of the screen.
3. In the License Table section, click Add License.
4. Enter a valid license key.
5. Click Save.
Deleting a License Key From a Device
1. Navigate to Monitor > Switch > Device and select a device from the list.
2. Select the License tab in the top-right of the screen.
3. In the License Table section, from the license key list, click Delete under the Actions column of the license key you wish
to delete.
4. When prompted to confirm, click Yes.
Note: Deleting a license key from a device will move it back to the license management inventory until it is reassigned
to another device.
Clients
From the Clients window, users can consult a detailed overview of all currently registered devices with additional information
including status, clients, and general settings.
Customizing the Client Monitor Overview
1. Navigate to Monitor > Switch > Clients.
2. Select a time frame from the drop-down menu.
3. Click the parameter filter icon.
4. Click the checkbox next to the parameters to display them in the overview.
Note: All checked parameters will automatically appear.
Downloading Client Monitoring Logs
1. Navigate to Monitor > Switch > Clients.
2. From the device list, click the download icon in the top-right.
Event Logs
From the Events Logs window, users can consult a detailed log of events occurring on the network. Users can define event filter
parameters, including event type and time period.
Filtering Event Log Parameters
1. Navigate to Monitor > Switch > Event Logs.
2. In the Start Date field, click the calendar icon to select a date and enter a time of day to define the event log starting
time.
3. In the End date field, click the calendar icon to select a date and enter a time of day to define the event log ending time.
4. Click the Severity drop-down menu and select the severity levels to display.
5. Click the Event type drop-down menu and select the event types to display.
6. Click the Device drop-down menu and select a device who’s events logs you wish to filter.
Note: Select All to show event logs for all devices.
7. Click Filter to display all events matching the defined parameters.
8. [Optional] Click Reset filters to reset all currently set parameters.
Downloading Event Logs
1. Navigate to Monitor > Switch > Event Logs.
2. From the event log list, click Download icon in the center.
Map
From the Map window, users can consult a geographical overview of the organization’s Sites in the form of an interactive world
map.
Note: Sites must be linked to a valid address in order to show up on the map.
Navigating the Map
From the interactive map, users can view a geographical representation of the Site’s physical location as well as view basic
information and the current status of the Site.
1. Navigate to Monitor > Map.
2. Click Map or Satellite in the top-left corner of the map to switch between the street map and satellite image map.
3. Click the expand icon in the top-right corner of the map to toggle full-screen mode.
Note: Click the expand icon again to return to windowed mode.
4. Click and drag the left-mouse button to move around on the map.
5. Click the + and – buttons in the bottom-right corner of the map to zoom in and out on the map. Alternatively, hold Ctrl
and scroll the mouse wheel up and down to zoom in and out.
6. Drag and drop the Pegman icon anywhere on the map to open the street view of that location.
Note: When in street view, click the return arrow to return to the map view.
Navigating Sites on the Map Using the Site List
From the interactive map, users can view a geographical representation of the Site’s physical location as well as view basic
information and the current status of the Site.
1. Navigate to Monitor > Map.
2. Click Site List on the left-hand side of the map.
3. In the Site List, click the organization name to expand the list of Sites under the organization.
4. [Optional] Click the search field and enter the Site name.
5. From the expanded Site list, click the Site name. The map will automatically navigate to the Site’s location on the map.
6. Hover the cursor over the Site icon to view basic information.
7. [Optional] Click the Site name in the Site window to open the Dashboard view for that Site.
Floor Plans
Floor plans offer an easy way to visually represent the location of each device within the organization. Floor plans are managed
per Site, and each Site can have multiple floor plans.
Adding a Floor Plan
Users can create floor plans to have a visual overview of device placement.
Note : Floor plans are created for individual Sites within the organization.
1. Navigate to Monitor > Floor Plan.
2. Select a Site from the Site menu.
Note: Selecting a Site will only show floor plans created for the selected Site. Select All to show all floor plans for all
Sites.
3. From the floor plan list, click Add Floor Plan.
4. Select the Site to associate this floor plan with.
5. Click OK.
Editing Floor Plan
Users can add and remove device icons to floor plans for a visual overview of the device placement, edit the floor plan name, and
upload a custom floor plan image.
Adding Devices to a Floor Plan
Devices can be dragged onto the floor plan to create a visual representation of the placement of the devices within the
organization.
1. Navigate to Monitor > Floor Plan.
2. Select a Site from the Site menu.
Note: Selecting a Site will only show floor plans created for the selected Site. Select All to show all floor plans for all
Sites.
3. From the floor plan list click on the floor plan name.
4. Click and drag a device from the Unplaced Devices list onto the floor plan to place it on the floor plan.
5. Click Save.
Removing Devices from a Floor Plan
1. Navigate to Monitor > Floor Plan.
2. Select a Site from the Site menu.
Note: Selecting a Site will only show floor plans created for the selected Site. Select All to show all floor plans for all
Sites.
3. From the floor plan list, click on the floor plan name.
4. Click the X icon next to the device in the AP list that you wish to remove.
Note: Devices removed from the floor plan will automatically be moved to the Unplaced Devices list.
5. Click Save.
Editing a Floor Plan Name
1. Navigate to Monitor > Floor Plan.
2. Select a Site from the Site menu.
Note: Selecting a Site will only show floor plans created for the selected Site. Select All to show all floor plans for all
Sites.
3. From the floor plan list, click on the floor plan name.
4. Click the floor plan name in the Floor Plan Name field.
5. Enter a new name and press Enter or click outside of the field
6. Click Save.
Adding a Custom Floor Plan Image
1. Navigate to Monitor > Floor Plan.
2. Select a Site from the Site menu.
Note: Selecting a Site will only show floor plans created for the selected Site. Select All to show all floor plans for all
Sites.
3. From the floor plan list, click on the floor plan name.
4. On the floor plan page, click Upload image.
5. In the Upload Image window click Browse and navigate to the floor plan image you want to use.
6. Click Upload.
7. Click Save.
Removing a Custom Floor Plan Image
1. Navigate to Monitor > Floor Plan.
2. Select a Site from the Site menu.
Note: Selecting a Site will only show floor plans created for the selected Site. Select All to show all floor plans for all
Sites.
3. From the floor plan list, click on the floor plan name.
4. On the floor plan page, click Remove image.
5. When prompted to confirm, click Delete.
Note: Deleting a custom image will restore the default floor plan image.
6. Click Save.
Deleting a Floor Plan
1. Navigate to Monitor > Floor Plan.
2. Select a Site from the Site menu.
Note: Selecting a Site will only show floor plans created for the selected Site. Select All to show all floor plans for all
Sites.
3. From the floor plan list, click the trash can icon under the Actions column of the floor plan you wish to delete.
4. When prompted to confirm, click Yes.
Configure-Access Points
From the Configure-Access Points section, users can manage Profiles and devices for the organization.
The following sections provide more detailed information about Profile and device management respectively.
Profiles From the Profiles section, users can create new and edit existing profiles, add a single device or bulk
import a group of devices, and apply profile configuration settings to associated devices.
Devices From the Devices section, users can add a single device, or bulk import a group of devices, and
configure individual device settings.
IP ACLs From the IP ACL section, users can create, manage, and delete IP access control lists used to manage
user network access based on their IP address.
MAC ACLs From the MAC ACL section, users can create, manage, and delete MAC access control lists used to
manage user network access based on their device’s MAC address or through remote RADIUS server
authentication.
Local
Authentication
From the Local Authentication section, users can create, manage, and delete local user account
databases that are used as a user authentication method in Wi-Fi captive portal pages.
Splash Page
Editor
From the Splash Page Editor window, users can configure and customize splash pages to use with the
SSID. This can be configured to have users click through or enter credentials to access the network.
Users can either customize any of the default splash pages or create their own unique splash pages.
LDAP Servers
From the LDAP Servers page, users can create, manage, and delete LDAP servers that allow for access and
maintenance of information services over an IP network, often to used to store, access and share
information within an organization.
RADIUS
Server
From the RADIUS server page, users can create, edit and delete RADIUS servers that help to maintain and
manage a central database to authenticate all users/clients, giving you control over who accesses the
network.
Walled
Garden
From the Walled Garden page, users can create, edit or delete walled gardens that can either restrict or
redirect clients to certain web addresses
Profiles
Creating a Profile
Profiles are a set of general configuration settings that can be swiftly and easily applied to all devices associated with the Profile
so all devices are configured identically as a group. Within each profile, users can configure SSID and wireless settings, set up
landing and captive portal pages, and configure general settings.
1. Navigate to Configure > Access Point > Profiles.
2. Click Create Profile.
3. Enter a name for the Profile and choose the device model.
Note: The Profile can only be used for the selected device model type.
4. [Optional] Select Clone from exist profile and choose a Profile from the drop-down menu to clone an existing Profile.
5. Click Create Profile.
Deleting a Profile
1. Navigate to Configure > Access Point > Profiles.
2. From the Profile list, click Delete under the Actions column of the Profile you wish to delete.
3. When prompted to confirm, click Yes.
Deleting Multiple Profiles
1. Navigate to Configure > Access Point > Profiles.
2. Click the checkbox next to the Profiles you wish to delete.
3. Click Delete profile.
4. When prompted to confirm, click Yes.
Creating an SSID
Users can create multiple SSIDs under a single Profile and configure each SSID with unique settings to accommodate different
wireless usage scenarios.
1. Navigate to Configure > Access Point > Profiles.
2. From the Profile list, click SSID under the Actions column of the Profile you wish to create an SSID for.
3. On the SSID page, click Add SSID.
4. Enter a name for the SSID and choose which wireless bands to enable.
5. Click Save.
6. [Optional] Repeat steps 1 to 5 to create additional SSIDs.
Configuring Basic SSID Settings
Configuring Basic SSID Settings Using No Security
From the basic SSID configuration section, users can configure general wireless and SSID settings, including SSID name, security
mode, DHCP settings, broadcasting mode, and VLAN functionality.
1. Navigate to Configure > Access Point > Profiles.
2. From the Profile list, click SSID under the Actions column of the Profile of the SSID you wish to edit.
3. From the SSID list, click the SSID name of the SSID you wish to edit.
4. In the SSID configuration window, click the Basic tab.
5. From the Security drop-down menu, select Open.
Note: This removes all security from the SSID and will allow all clients to associate to the SSID without requiring
authentication or authorization. This is not recommended.
6. Choose to enable or disable SSID broadcasting.
Note: If SSID broadcasting is disabled, users will not see the SSID on their device.
7. Check the wireless bands to enable. If both bands are enabled, choose to enable or disable band steering which
automatically connects compatible clients to the 5 GHz band.
8. Choose to enable or disable guest access mode.
Note: Enabling guest access will make this SSID an isolated guest network and will automatically enable NAT mode and
station isolation. This prevents external clients from connecting to the internal network.
9. Choose to enable or disable Network Address Translation (NAT mode).
Note: This is enabled by default if guest access mode is enabled.
10. If NAT Mode is enabled, select Auto to use an automatic IP pool or select a customized 2.4 GHz and 5 GHz DHCP pool
from the drop-down menu.
11. [Optional] To create a customized DHCP pool, click Add a DHCP Pool and specify the following information:
DHCP name Enter a name for the DHCP pool.
Lease time Select a duration from the drop-down menus to specify the IP lease time. When the
lease time expires, the client will be assigned a new IP address from the pool.
Start IP Enter the starting IP address of the pool. Only IP address within the start/end range
will be assigned to clients.
End IP Enter the starting IP address of the pool. Only IP address within the start/end range
will be assigned to clients.
Subnet Mask Enter a valid subnet mask.
Gateway Enter a valid gateway address.
Primary Enter a primary DNS server address.
Secondary Enter a secondary DNS server address.
12. Choose to enable or disable VLAN.
13. If VLAN is enabled, specify the following information:
Note: If VLAN and NAT mode are both enabled, the device’s IP connection setting must be configured to use the same
VLAN in order to connect to the Internet. Refer to the Editing a Device section.
VLAN mode
Select the VLAN type.
Tagged: Adds an 802.1Q header to traffic.
Untagged: Does not add a tag to traffic.
VLAN tag If the VLAN mode is set to Tagged, specify a VLAN tag. This will segment traffic with
the respective VLAN tag.
14. Choose to enable or disable Station Isolation. This prevents clients connected to the same SSID from communicating
with each other.
15. Choose to enable URL redirection.
16. If URL redirection is enabled, specify the following information:
URL for redirection Enter the URL clients connecting to the SSID will be redirected to.
Redirection interval Enter the time (in minutes) clients will be periodically redirected to the URL.
17. Click Save.
18. Click Push Configuration.
Configuring Basic SSID Settings Using WPA, WPA+WPA2 With
Preshared Key Authentication
1. Navigate to Configure > Access Point > Profiles.
2. From the Profile list, click SSID under the Actions column of the Profile of the SSID you wish to edit.
3. From the SSID list, click the SSID name of the SSID you wish to edit.
4. In the SSID configuration window, click the Basic tab.
5. From the Security drop-down menu, select WPA or WPA+WPA2.
6. From the Auth Method drop-down menu, selectPSK.
7. Specify the following information:
Encryption Select an encryption method.
Pre-shared key Enter a pre-shared key which clients will need to enter in order to connect to the SSID.
Group key update interval Set the interval (in seconds) at which the group key is updated for the SSID. The default
is 3600 seconds.
8. Choose to enable or disable SSID broadcasting.
Note: If SSID broadcasting is disabled, users will not see the SSID on their device.
9. Check the wireless bands to enable. If both bands are enabled, choose to enable or disable band steering which
automatically connects compatible clients to the 5 GHz band.
10. Choose to enable or disable guest access mode.
Note: Enabling guest access will make this SSID an isolated guest network and will automatically enable NAT mode and
station isolation. This prevents external clients from connecting to the internal network.
11. Choose to enable or disable Network Address Translation (NAT mode).
Note: This is enabled by default if guest access mode is enabled.
12. If NAT Mode is enabled, select Auto to use an automatic IP pool or select a customized 2.4 GHz and 5 GHz DHCP pool
from the drop-down menu.
13. [Optional] To create a customized DHCP pool, click Add a DHCP Pool and specify the following information:
DHCP name Enter a name for the DHCP pool.
Lease time Select a duration from the drop-down menus to specify the IP lease time. When the
lease time expires, the client will be assigned a new IP address from the pool.
Start IP Enter the starting IP address of the pool. Only IP address within the start/end range
will be assigned to clients.
End IP Enter the starting IP address of the pool. Only IP address within the start/end range
will be assigned to clients.
Subnet mask Enter a valid subnet mask.
Gateway Enter a valid gateway address.
Primary Enter a primary DNS server address.
Secondary Enter a secondary DNS server address.
14. Choose to enable or disable VLAN.
15. If VLAN is enabled, specify the following information:
Note: If VLAN and NAT mode are both enabled, the device’s IP connection setting must be configured to use the same
VLAN in order to connect to the Internet. Refer to the Editing a Device section on page 64.
VLAN mode
Select the VLAN type.
Tagged: Adds an 802.1Q header to traffic.
Untagged: Does not add a tag to traffic.
VLAN tag If the VLAN mode is set to Tagged, specify a VLAN tag. This will segment traffic with
the respective VLAN tag.
16. Choose to enable or disable Station Isolation. This prevents clients connected to the same SSID from communicating
with each other.
17. Choose to enable URL redirection.
18. If URL redirection is enabled, specify the following information:
URL for redirection Enter the URL clients connecting to the SSID will be redirected to.
Redirection interval Enter the time (in minutes) clients will be periodically redirected to the URL.
19. Click Save.
20. Click Push Configuration.
Configuring Basic SSID Settings Using WPA, WPA+WPA2 With
802.1X Enterprise (RADIUS) Authentication
1. Navigate to Configure > Access Point > Profiles.
2. From the Profile list, click SSID under the Actions column of the Profile of the SSID you wish to edit.
3. From the SSID list, click the SSID name of the SSID you wish to edit.
4. In the SSID configuration window, click the Basic tab.
5. From the Security drop-down menu, select WPA or WPA+WPA2.
6. From the Authentication Method drop-down menu, select RADIUS.
7. [Optional] If you have no pre-configured RADIUS servers, click Add a RADIUS server and specify the following
information:
Host Enter the IP address of the RADIUS server.
Port Enter a port for the RADIUS server. The range is between 1 and 65535.
Secret Enter a shared secret.
8. Select a primary RADIUS server database from the drop-down menu.
9. [Optional] Select a secondary RADIUS server database from the drop-down menu.
10. Specify the following information:
Encryption Select an encryption method.
Group key update interval Set the interval (in seconds) at which the group key is updated for the SSID. The default
is 3600 seconds.
11. Choose to enable or disable SSID broadcasting.
Note: If SSID broadcasting is disabled, users will not see the SSID on their device.
12. Check the wireless bands to enable. If both bands are enabled, choose to enable or disable band steering which
automatically connects compatible clients to the 5 GHz band.
13. Choose to enable or disable guest access mode.
Note: Enabling guest access will make this SSID an isolated guest network and will automatically enable NAT mode and
station isolation. This prevents external clients from connecting to the internal network.
14. Choose to enable or disable Network Address Translation (NAT mode).
Note: This is enabled by default if guest access mode is enabled.
15. If NAT Mode is enabled, select Auto to use an automatic IP pool or select a customized 2.4 GHz and 5 GHz DHCP pool
from the drop-down menu.
16. [Optional] To create a customized DHCP pool, click Add a DHCP Pool and specify the following information:
DHCP name Enter a name for the DHCP pool.
Lease time Select a duration from the drop-down menus to specify the IP lease time. When the
lease time expires, the client will be assigned a new IP address from the pool.
Start IP Enter the starting IP address of the pool. Only IP address within the start/end range
will be assigned to clients.
End IP Enter the starting IP address of the pool. Only IP address within the start/end range
will be assigned to clients.
Subnet mask Enter a valid subnet mask.
Gateway Enter a valid gateway address.
Primary Enter a primary DNS server address.
Secondary Enter a secondary DNS server address.
17. Choose to enable or disable VLAN.
18. If VLAN is enabled, specify the following information:
Note: If VLAN and NAT mode are both enabled, the device’s IP connection setting must be configured to use the same
VLAN in order to connect to the Internet. Refer to the Editing a Device section.
VLAN mode
Select the VLAN type.
Tagged: Adds an 802.1Q header to traffic.
Untagged: Does not add a tag to traffic.
VLAN tag If the VLAN mode is set to Tagged, specify a VLAN tag. This will segment traffic with
the respective VLAN tag.
19. Choose to enable or disable Station Isolation. This prevents clients connected to the same SSID from communicating
with each other.
20. Choose to enable URL redirection.
21. If URL redirection is enabled, specify the following information:
URL for redirection Enter the URL clients connecting to the SSID will be redirected to.
Redirection interval Enter the time (in minutes) clients will be periodically redirected to the URL.
22. Click Save.
23. Click Push Configuration.
Configuring SSID Captive Portal Settings
Configuring an SSID Click-Through Captive Portal
A click-through captive portal page requires users to click through a splash page such as a Terms of Agree page before connecting
to the SSID. This requires no additional login credentials.
1. Navigate to Configure > Access Point > Profiles.
2. From the Profile list, click SSID under the Actions column of the Profile of the SSID you wish to edit.
3. From the SSID list, click the SSID name of the SSID you wish to edit.
4. In the SSID configuration window, click the Captive Portal tab.
5. Select Click-through as the Splash page type.
6. Select a click-through page from the drop-down menu.
7. [Optional] Click Splash page editor. Refer to Splash page editor for more information.
8. Specify the following information:
Session Timeout Enter a duration (in minutes) before the connection session automatically times out.
Idle timeout Enter a duration (in minutes) of allowed inactivity before the captive portal page times
out.
9. Click Save.
10. Click Push Configuration.
Configuring an SSID Captive Portal With Basic Login Page Using
Local Authentication
A basic login captive portal page requires users to log in using a user account configured in local authentication databases. To
create and manage local authentication databases, refer to Local Authentication for more information.
1. Navigate to Configure > Access Point > Profiles.
2. From the Profile list, click SSID under the Actions column of the Profile of the SSID you wish to edit.
3. From the SSID list, click the SSID name of the SSID you wish to edit.
4. In the SSID configuration window, click the Captive Portal tab.
5. Select Sign-on with basic login page as the Splash page type.
6. Select a basic login page from the drop-down menu.
7. [Optional] Click Splash page editor to open the splash page editor window.
8. Select Local authentication as the Basic Login Page type.
9. [Optional] Choose to enable or disable simultaneous logins.
10. Select a local authentication database from the drop-down menu.
Note: Local authentication databases can be configured separately. Refer to the Local Authentication section for more
information.
11. [Optional] Click Add authentication users to create a new local authentication database.
12. Specify the following information:
Session Timeout Enter a duration (in minutes) before the connection session automatically times out.
Idle timeout Enter a duration (in minutes) of allowed inactivity before the captive portal page times
out.
13. Click Save.
14. Click Push Configuration.
Configuring an SSID Captive Portal With Basic Login Page Using a
RADIUS Server
1. Navigate to Configure > Access Point > Profiles.
2. From the Profile list, click SSID under the Actions column of the Profile of the SSID you wish to edit.
3. From the SSID list, click the SSID name of the SSID you wish to edit.
4. In the SSID configuration window, click the Captive Portal tab.
5. Select Sign-on with basic login page as the Splash page type.
6. Select a basic login page from the drop-down menu.
7. [Optional] Click Splash page editor to open the splash page editor window. Refer to the Splash Page Editor section for
more information.
8. Select RADIUS as the Basic Login Page type.
9. [Optional] If you have no pre-configured RADIUS servers, click Add a RADIUS server and specify the following
information:
Host Enter the IP address of the RADIUS server.
Port Enter a port for the RADIUS server. The range is between 1 and 65535.
Secret Enter a shared secret.
10. Select a primary RADIUS server database from the drop-down menu.
11. [Optional] Select a secondary RADIUS server database from the drop-down menu.
12. Specify the following information:
Session Timeout Enter a duration (in minutes) before the connection session automatically times out.
Idle timeout Enter a duration (in minutes) of allowed inactivity before the captive portal page times
out.
13. Click Save.
14. Click Push Configuration.
Configuring an SSID Captive Portal With Third Party Login
1. Navigate to Configure > Access Point > Profiles.
2. From the Profile list, click SSID under the Actions column of the Profile of the SSID you wish to edit.
3. From the SSID list, click the SSID name of the SSID you wish to edit.
4. In the SSID configuration window, click the Captive Portal tab.
5. Select Sign-on with third party credentials as the Splash page type.
6. Select a social login page from the drop-down menu.
7. [Optional] Click Splash page editor to open the splash page editor window. Refer to Splash Page Editor for more
information.
8. Select the required information:
3rd party credentials Check to the box next to Facebook and Google to enable logging in using Facebook and
Google account credentials.
Session Timeout Enter a duration (in minutes) before the connection session automatically times out.
Idle timeout Enter a duration (in minutes) of allowed inactivity before the captive portal page times
out.
9. Click Save.
10. Click Push Configuration.
Configuring an SSID Captive Portal With Basic and Third Party Login
Using Local Authentication
1. Navigate to Configure > Access Point > Profiles.
2. From the Profile list, click SSID under the Actions column of the Profile of the SSID you wish to edit.
3. From the SSID list, click the SSID name of the SSID you wish to edit.
4. In the SSID configuration window, click the Captive Portal tab.
5. Select Sign-on with basic login page and third party credentials as the Splash page type.
6. Select a third party sign-on page from the drop-down menu.
7. [Optional] Click Splash page editor to open the splash page editor window. Refer to the Splash Page Editor section for
more information.
8. Select Local authentication as the Basic Login Page type.
9. [Optional] Choose to enable or disable simultaneous logins.
10. Select a local authentication database from the drop-down menu.
Note: Local authentication databases can be configured separately. Refer to Local Authentication for more information.
11. [Optional] Click Add authentication users to create a new local authentication database.
12. Specify the following information:
3rd party credentials Check to the box next to Facebook and Google to enable logging in using Facebook and
Google account credentials.
Session Timeout Enter a duration (in minutes) before the connection session automatically times out.
Idle timeout Enter a duration (in minutes) of allowed inactivity before the captive portal page times
out.
13. Click Save.
14. Click Push Configuration.
Configuring an SSID Captive Portal With Basic and Third Party Login
Using a RADIUS Server
1. Navigate to Configure > Access Point > Profiles.
2. From the Profile list, click SSID under the Actions column of the Profile of the SSID you wish to edit.
3. From the SSID list, click the SSID name of the SSID you wish to edit.
4. In the SSID configuration window, click the Captive Portal tab.
5. Select Sign-on with basic login page and third party credentials as the Splash page type.
6. Select a basic login page from the drop-down menu.
7. [Optional] Click Splash page editor to open the splash page editor window. Refer to the Splash Page Editor section for
more information.
8. Select RADIUS as the Basic Login Page type.
9. [Optional] If you have no pre-configured RADIUS servers, click Add a RADIUS server and specify the following
information:
Host Enter the IP address of the RADIUS server.
Port Enter a port for the RADIUS server. The range is between 1 and 65535.
Secret Enter a shared secret.
10. Select a primary RADIUS server database from the drop-down menu.
11. [Optional] Select a secondary RADIUS server database from the drop-down menu.
12. Specify the following information:
3rd party credentials Check to the box next to Facebook and Google to enable logging in using Facebook and
Google account credentials.
Session Timeout Enter a duration (in minutes) before the connection session automatically times out.
Idle timeout Enter a duration (in minutes) of allowed inactivity before the captive portal page times
out.
13. Click Save.
14. Click Push Configuration.
Configuring SSID Access Control Settings
Configuring SSID MAC Filtering Settings Using MAC ACL
Using MAC Access Control Lists (ACL), users can manage access to the network based on the MAC address of the connecting
device. Clients with MAC addresses corresponding to MAC addresses in the ACL can be allowed or denied access to the network.
1. Navigate to Configure > Access Point > Profiles.
2. From the Profile list, click SSID under the Actions column of the Profile the SSID you wish to edit.
3. From the SSID list, click the SSID name of the SSID you wish to edit.
4. In the SSID configuration window, click Access Control.
5. In the MAC Filtering section, click Enable.
6. Choose a MAC ACL policy:
Allow Allow devices that correspond with a MAC address in the MAC ACL to connect to the
SSID.
Deny Prevent devices that correspond with a MAC address in the MAC ACL to connect to
the SSID.
7. Select a MAC ACL from the drop-down menu.
Note: To create a MAC ACL, refer to MAC ACL for more information.
8. [Optional] Click Add a MAC ACL to create a new MAC ACL.
9. Click Save.
10. Click Push Configuration.
Configuring SSID MAC Filtering Settings Using RADIUS
Authentication
Users can configure an external 802.1x RADIUS server to authenticate users attempting to access the network.
1. Navigate to Configure > Access Point > Profiles.
2. From the Profile list, click SSID under the Actions column of the Profile the SSID you wish to edit.
3. From the SSID list, click the SSID name of the SSID you wish to edit.
4. In the SSID configuration window, click Access Control.
5. In the MAC Filtering section, click Enable.
6. Select RADIUS as the Filter type
7. [Optional] If you have no pre-configured RADIUS servers, click Add a RADIUS server and specify the following
information:
Host Enter the IP address of the RADIUS server.
Port Enter a port for the RADIUS server. The range is between 1 and 65535.
Secret Enter a shared secret.
8. Select a primary RADIUS server database from the drop-down menu.
9. [Optional] Select a secondary RADIUS server database from the drop-down menu.
10. Click Save.
11. Click Push Configuration.
Configuring SSID IP Filtering Settings Using IP ACL
Using IP Access Control Lists (ACL), users can manage access to the network based on the IP address. Clients with IP addresses
corresponding to IP addresses in the ACL can be allowed or denied access to the network.
1. Navigate to Configure > Access Point > Profiles.
2. From the Profile list, click SSID under the Actions column of the Profile the SSID you wish to edit.
3. From the SSID list, click the SSID name of the SSID you wish to edit.
4. In the SSID configuration window, click Access Control.
5. In the IP Filtering section, click Enable.
6. Choose an IP ACL policy:
Allow Allow devices that correspond with an IP address in the IP ACL to connect to the SSID.
Deny Prevent devices that correspond with an IP address in the IP ACL to connect to the
SSID.
7. Select an IP ACL from the drop-down menu.
Note: To create an IP ACL, refer to the IP ACL section on page 70.
8. [Optional] Click Add a IP ACL to create a new IP ACL.
9. Click Save.
10. Click Push Configuration.
Configuring SSID Schedule Settings
Configuring Advanced SSID Settings
1. Navigate to Configure > Access Point > Profiles.
2. From the Profile list, click SSID under the Actions column of the Profile of the SSID you wish to edit.
3. From the SSID list, click the SSID name of the SSID you wish to edit.
4. In the SSID configuration window, click the Advanced tab.
5. Specify the following information:
Max Clients Enter the maximum number of concurrent clients that can connect to the SSID. The
maximum is 64.
Max Allowed Client Retries
Enter the maximum amount of times a client can attempt to reconnect to the SSID once
the maximum client limit has been reached. After retrying the set amount times, the
client will associate with the AP for a maximum of up to 128 clients.
Note: If set to 0, no additional clients will be accepted by the AP despite the amount of
retries.
Max Upstream Enter a maximum uploading bandwidth limit (in Kbps) for this SSID.
Max Downstream Enter a maximum downloading bandwidth limit (in Kbps) for this SSID.
Max Client Upstream Enter a maximum uploading bandwidth limit (in Kbps) for each client connected to this
SSID.
Max Client Downstream Enter a maximum downloading bandwidth limit (in Kbps) for each client connected to
this SSID.
Forward Bonjour Pkts Enable or disable the forwarding of Apple Bonjour packets from wireless clients to the
rest of the network.
IGMP Snooping Enable or disable IGMP Snooping. This allows the SSID to listen in on IGMP
conversations on the network.
Max Mcast Ingress Enter a maximum multicast ingress bandwidth limit (in Kbps).
RTS Threshold Enter the packet size threshold to determine when the device will issue a RTS before
sending the packet.
Fragmentation Threshold
Specify the maximum frame size threshold for before a data packet is fragmented. A
lower threshold reduces the time to transmit frames and reduces the possibility of data
corruption. The range is between 257 and 2346.
Force Roaming Enable or disable force roaming. Clients will be forced to roam to another access point
once the signal strength falls below the set threshold.
Signal Strength Threshold Enter the signal strength threshold (in dbm) for clients to start roaming.
Enable Weak Signal Exception Enable or disable weak signal exception. This allows clients with a weak signal to
connect to the SSID after a set number of attempts.
Allow weak RSSI Client
Associations After
Enter the number of times a client with a weak signal can try to connect, after which
the access point will allow the client to connect to it.
6. Click Save.
7. Click Push Configuration.
Deleting an SSID
1. Navigate to Configure > Access Point > Profiles.
2. From the Profile list, click SSID under the Actions column of the Profile the SSID you wish to delete belongs to.
3. From the SSID list, click the checkbox next to the SSIDs you wish to delete.
4. Click Delete.
5. When prompted to confirm, click Yes.
Configuring Profile Radio Settings
From the Radio window, users can configure the 2.4 GHz and 5 GHz wireless bands settings including basic radio functionality,
channel selection, and advanced settings and troubleshooting features.
Configuring Basic Profile Radio Settings
1. Navigate to Configure > Access Point > Profiles.
2. From the Profile list, click RADIO under the Actions column of the Profile you wish to edit radio settings for.
3. Click the Basic tab.
4. Specify the following information:
Note: The settings below apply to both the 2.4 GHz and 5 GHz bands.
Enabled radio Choose to enable or disable the 2.4 GHz and 5 GHz wireless band.
Radio Mode Select a radio mode from the drop-down menu. Only devices that support the selected
wireless standards will be able to connect to this wireless band.
Channel Bandwidth Select the channel transmission bandwidth for the 2.4 and 5 GHz wireless frequencies
from the drop-down menu.
Tx power Enter the maximum transmission power (in %) for the 2.4 GHz and 5 GHz wireless
bands.
SSID Isolation Choose to enable or disable station isolation.
5. Click Save.
6. Click Push Configuration.
Configuring Profile Radio Channel Settings
1. Navigate to Configure > Access Point > Profiles.
2. From the Profile list, click RADIO under the Actions column of the Profile you wish to edit radio settings for.
3. Select the Channel tab.
4. Specify the following information:
Note: The settings below apply to both the 2.4 GHz and 5 GHz bands.
Auto channel Choose to enable or disable to automatically scan and assign devices.
Channel If Auto channel is disabled, select a wireless channel from the drop-down menu.
Eligible channels
Click on a channel number to enable (dark blue) or disable (white) the channel. The SSID
will only broadcast on the enabled channels.
Note: The available channels may vary based on the country of operation.
Force auto channel scan Choose to enable or disable the auto channel scan to be forced. Forcing the scan is more
accurate, but wireless clients may be disconnected during the scan.
Auto channel interval Specify the interval (in hours) at which the auto-channel scan is performed.
5. [Optional] Click Run Auto Channel now to manually perform an auto-channel scan.
6. Click Save.
7. Click Push Configuration.
Configuring Advanced Profile Radio Settings
1. Navigate to Configure > Access Point > Profiles.
2. From the Profile list, click RADIO under the Actions column of the Profile you wish to edit radio settings for.
3. Click the Advanced tab.
4. Specify the following information:
Note: The settings below apply to both the 2.4 GHz and 5 GHz bands.
Multi-cast rate
Select the multi-cast rate for the 2.4 GHz and 5 GHz wireless bands from the drop-
down menu. This value determines the minimal signal quality for connection. A lower
rate allows longer, weaker signals to connect. A higher rate only allows shorter,
stronger signals to connect.
Beacon interval Enter a beacon interval value (in ms) between 40 and 3500. This determines the delay
in ms between each information beacon broadcasted by the AP.
DTIM interval
Enter a DTIM interval value between 1 and 255. This determines the delay between
each Delivery Traffic Indication Map (DTIM). The value represents the number of
beacons sent before a DTIM is sent.
Preamble mode
Choose a preamble mode. This determines the data string length for error checking
purposes.
Long: Slower, but more accurate.
Short: Faster, but less accurate.
Protection Mode
Select a protection mode from the drop-down menu.
None: No protection applied.
CTS-to-Self Protection: mode for mixed-mode environments with 802.11b devices.
UAPSD Choose to enable or disable UAPSD. This feature allows connected clients to save
power.
Short guard interval Choose to enable or disable Short Guard Interval. This reduces signal loss from the
multipath effect where multiple signals reach the receiving antenna at different times.
5. Click Save.
6. Click Push Configuration.
Configuring General Profile Settings
From the General Profile settings, users can configure a proxy server to route traffic and enable IPv6 support.
1. Navigate to Configure > Access Point > Profiles.
2. From the Profile list, click Settings under the Actions column of the Profile you wish to edit general settings for.
3. Specify the following information:
Proxy Choose to enable or disable proxy server functionality.
Proxy Host If proxy server is enabled, enter the proxy server host address.
Proxy Port If proxy server is enabled, enter the proxy server port. The range is between 1 and
65535.
IPv6 Choose to enable or disable IPv6 support. This allows the Profile to work in an IPv6
network environment.
4. Click Save.
5. Click Push Configuration.
Pushing Configuration Changes
The Push Configuration function allows users to quickly apply Profile configuration changes to all devices using this Profile.
Note: Any time a change is made to the Profile or SSID settings, the changes need to be pushed to all associated devices in order to
apply these changes.
1. Navigate to Configure > Access Point > Profiles.
2. From the Profile list, click Push Configuration under the Actions column of the Profile you wish to update the
configuration settings of.
Note: A result window will appear providing a summary of the update status.
3. In the Push Configuration Result window, click the X icon in the top-right to close the window.
Devices
From the Devices page, users can add a single device, or bulk import a group of devices, and configure individual devices. This page
also provides a detailed overview of all currently registered devices with additional information including status, clients, and
general settings.
Filtering Device Information
1. Navigate to Monitor > Access Point > Devices.
2. Select a time frame from the drop-down menu.
3. Click the filter selection in the top-right.
4. Check the information parameters to display the corresponding device information in the overview window. Check All
to show all device information parameters.
Adding a Single Device
1. Navigate to Configure > Access Point > Devices.
2. Click Add device.
3. Fill out the required information.
Device UID
Enter the device’s UID is found on the label printed on the device.
The UID may be listed in the format XXXX-XXXX-XXXX or XXXXXXXXXXXX. When
entering the UID, do not include dashes.
Device name Enter a name for the device.
Site Select a Site to link this device to.
Profile Select a Profile for this device. The device will use the settings configured in that
profile.
License Key
[Optional] Enter the device license key.
Note: Every new device will be issued a one year free license key. Once expired, an
additional license must be purchased to continue using the device.
4. Click Save.
Bulk Adding Multiple Devices to the Inventory
Bulk adding new devices to the Inventory stores the devices in a warehouse where they are kept inactive until they are manually
assigned to a Site and Profile by the user at a later point.
1. Navigate to Configure > Access Point > Devices.
2. Click Bulk import.
3. [Optional] Download the reference sample template.
4. Click Browse.
5. Locate the CSV-formatted file containing the UIDs of the devices.
Note: To add devices to the inventory, use the following format:
[UID]
6. Click Upload.
Bulk Adding and Registering Multiple Devices to a Site
When bulk adding a new device, assigning a Site and Profile to the devices during the device registration process allows them to be
used immediately.
1. Navigate to Configure > Access Point > Devices.
2. Click Bulk import.
3. [Optional] Download the reference sample template.
4. Click Browse.
5. Locate the CSV-formatted file containing the UIDs of the devices.
Note: To directly register devices to a Site, use the following format:
[UID][Device Name][Profile Name][Site][License Key]
6. Click Upload.
Editing a Device
Editing the Device Name
1. Navigate to Configure > Access Point > Device.
2. From the device list, click the device name.
3. Click the device name in the Name field.
4. Enter a new name and press Enter or click outside of the field.
5. Click Apply.
Changing the Device Site and Profile
1. Navigate to Configure > Access Point > Devices.
2. From the device list, click the device name.
3. In the Site and Profile section, select a Site from the drop-down menu.
4. In the Site and Profile section, select a Profile from the drop-down menu.
5. Click Apply.
Changing the Device Connection Type to DHCP
Depending on configuration of the network, the device may require DHCP configuration in order to connect to the Nuclias Cloud.
Note: By default, the connection type is set to Local Setting, which refers to the local connection type configured on the physical
device. All unmodified devices are configured to use DHCP.
1. Navigate to Configure > Access Point > Devices.
2. From the device list, click the device name.
3. In the IP Connection section, select DHCP as the Type.
Note: Changing the connection type may disrupt the connection to the Nuclias Cloud.
4. When prompted to confirm, click Yes.
5. Specify the following information:
VLAN [Optional] Check to enable VLAN functionality. This segments traffic on the SSID.
VLAN mode
Select the VLAN type.
Tagged: Adds an 802.1Q header to traffic.
Untagged: Does not add a tag to traffic.
VLAN tag If the VLAN mode is set to Tagged, specify a VLAN tag. This will segment traffic with
the respective VLAN tag.
6. Click Apply.
Changing the Device Connection to Static IP
Depending on configuration of the network, the device may require a static IP configuration in order to connect to the Nuclias
Cloud.
Note: By default, the connection type is set to Local Setting, which refers to the local connection type configured on the physical
device. All unmodified devices are configured to use DHCP.
1. Navigate to Configure > Access Point > Devices.
2. From the device list, click the device name.
3. In the IP Connection section, select Static IP as the Type.
Note: Changing the connection type may disrupt the connection to the Nuclias Cloud.
4. When prompted to confirm, click Yes.
5. Specify the following information:
Local IP Enter a valid IP address.
Subnet Mask Enter a subnet mask.
VLAN [Optional] Check to enable VLAN functionality. This segments traffic on the SSID.
VLAN mode
Select the VLAN type.
Tagged: Adds an 802.1Q header to traffic.
Untagged: Does not add a tag to traffic.
VLAN tag If the VLAN mode is set to Tagged, specify a VLAN tag. This will segment traffic with
the respective VLAN tag.
Gateway Enter a default gateway address.
DNS Enter a DNS server address.
6. Click Apply.
Configuring the Local Device SSID Settings
Under normal circumstances, devices will use the SSID configuration settings of the Profile it is assigned to. If necessary, users can
configure individual devices using local settings which override the Profile settings. This may be useful in instances where a device
requires customized settings to accommodate a specific use.
1. Navigate to Configure > Access Point > Devices.
2. From the device list, click the device name.
3. Click the SSID tab in the top-right of the screen.
4. In the Use profile configuration field, select disable.
Note: Local settings are configured identically to Profile settings. Refer to Profiles for more information on how to
configure each section.
Configuring the Local Device Radio Settings
Under normal circumstances, devices will use the radio configuration settings of the Profile it is assigned to. If necessary, users can
configure individual devices using local settings which override the Profile settings. This may be useful in instances where a device
requires customized settings to accommodate a specific use.
1. Navigate to Configure > Access Point > Devices.
2. From the device list, click the device name.
3. Click the Radio tab in the top-right of the screen.
4. In the Use profile configuration field, select disable.
Note: Local settings are configured identically to Profile settings. Refer to the Profiles for more information on how to
configure each section.
Performing a Device Ping Test
A ping test is used to test the connection of the device to a target IP address.
1. Navigate to Configure > Access Point > Devices.
2. From the device list, click the device name.
3. Click the Tools tab in the top-right of the screen.
4. In the IP address/FQDA field in the Ping section, enter a valid IP address or FQDA.
5. Click Ping.
Performing a Device Traceroute Test
A traceroute test can be used to analyze the amount of hops a data packet requires to reach its destination. This may be useful to
diagnose slow data transmissions.
1. Navigate to Configure > Access Point > Devices.
2. From the device list, click the device name.
3. Click the Tools tab in the top-right of the screen.
4. In the IP address/FQDA field in the Traceroute section, enter a valid IP address or FQDA.
5. Click Traceroute.
Performing a Blink LED Test
A blink LED diagnostics test is used to verify the indicator LEDs on the tested device are working correctly.
1. Navigate to Configure > Access Point > Devices.
2. From the device list, click the device name.
3. Click the Tools tab in the top-right of the screen.
4. In the Others section, click Start to start the test.
Note: The Start button will change to Stop once the test begins.
5. Click Stop to stop the test.
Manually Rebooting a Device
1. Navigate to Configure > Access Point > Devices.
2. From the device list, click the device name.
3. Click the Tools tab in the top-right of the screen.
4. In the Others section, click Reboot.
Adding a License Key to a Device
1. Navigate to Configure > Access Point > Devices.
2. From the device list, click the device name.
3. Click the License tab in the top-right of the screen.
4. In the License Table section, click Add License.
5. Enter a valid license key.
6. Click Save.
Deleting a License Key From a Device
1. Navigate to Configure > Access Point > Devices.
2. From the device list, click the device name.
3. Click the License tab in the top-right of the screen.
4. In the License Table section, from the license key list, click Delete under the Actions column of the license key you wish
to delete.
5. When prompted to confirm, click Yes.
Note: Deleting a license key from a device will move it back to the license management inventory until it is reassigned
to another device.
Deleting a Device
Assigned devices can be unassigned and sent back to the device inventory so they can be reassigned at a later point.
1. Navigate to Configure > Access Point > Devices.
2. From the device list, click the checkbox next to the device you wish to delete.
3. Click Delete.
4. When prompted to confirm, click Yes.
Note: Deleted devices are automatically moved to the inventory until they are reassigned by the user.
Deleting Multiple Devices
Assigned devices can be unassigned and sent back to the device inventory so they can be reassigned at a later point.
1. Navigate to Configure > Access Point > Devices.
2. From the device list, click the checkbox next to the devices you wish to delete.
3. Click Delete.
4. When prompted to confirm, click Yes.
Note: Deleted devices are automatically moved to the inventory until they are reassigned by the user.
Download the Device List
The device list can be exported in a CSV-formatted file and download to the local device.
1. Navigate to Configure > Access Point > Device.
2. From the device list, click the Download icon in the top-right.
IP ACLs
Creating an IP ACL Using Single Entries
1. Navigate to Configure > Access Point > IP ACL.
2. Click Add IP ACL.
3. In the Add IP address window, enter a name for the IP ACL.
4. Select Add IP address.
5. Specify the following information:
IP address [#] Enter a valid IP address.
Subnet Mask [#] Enter a valid subnet mask.
6. [Optional] Click Add to add additional IP entries. Repeat step 4 to 5 for each new entry.
7. Click Save.
Creating an IP ACL Using Bulk Import
1. Navigate to Configure > Access Point > IP ACL.
2. Click Add IP ACL.
3. In the Add IP address window, enter a name for the IP ACL.
4. Select Bulk import.
5. [Optional] Download the reference sample template.
6. Click Browse.
7. Locate the CSV-formatted file containing the IP addresses and subnet masks using the following format:
[IP address][subnet mask]
8. Click Save.
Editing Existing IP ACLs
Adding IP Addresses to an Existing IP ACL
1. Navigate to Configure > Access Point > IP ACL.
2. From the IP ACL list, click the pencil icon under the Actions column of the IP ACL you wish to edit.
3. In the Update IP ACL window, click Add IP address.
4. Specify the following information:
IP Address [#] Enter a valid IP address.
Subnet mask [#] Enter a valid subnet mask.
5. [Optional] Click Add to add additional IP entries. Repeat step 4 for each new entry.
6. Click Save.
Editing an IP Address in an IP ACL
1. Navigate to Configure > Access Point > IP ACL.
2. From the IP ACL list, click the pencil icon under the Actions column of the IP ACL you wish to edit.
3. In the Update IP ACL window, click the pencil icon under the Actions column of the IP entry you wish to edit.
4. In the Edit IP address window, edit the following information:
IP Address [#] Enter a valid IP address.
Subnet mask [#] Enter a valid subnet mask.
5. Click Save.
Deleting an IP Address From an Existing IP ACL
1. Navigate to Configure > Access Point > IP ACL.
2. From the IP ACL list, click the pencil icon under the Actions column of the IP ACL you wish to edit.
3. In the Update IP ACL window, click the trash can icon under the Actions column of the IP entry you wish to delete.
4. Click Save.
5. When prompted to confirm, click Yes.
Exporting an IP ACL
IP access control lists can be exported in a CSV-formatted file and download to the local device.
1. Navigate to Configure > Access Point > IP ACL.
2. From the IP ACL list, click the pencil icon under the Actions column of the IP ACL you wish to edit.
3. In the Update IP ACL window, click Export to CSV.
Deleting an IP ACL
1. Navigate to Configure > Access Point > IP ACL.
2. From the IP ACL list, click the trash can icon under the Actions column of the IP ACL you wish to delete.
3. When prompted to confirm, click Yes.
MAC ACLs
From the MAC ACL section, users can create, manage, and delete MAC access control lists used to manage user network access
based on their device’s MAC address or through remote RADIUS server authentication.
Creating a MAC ACL Using Single Entries
1. Navigate to Configure > Access Point > MAC ACL.
2. Click Add MAC ACL.
3. In the Add MAC ACL window, enter a name for the MAC ACL.
4. Select Add MAC address.
5. Specify the following information:
MAC Address [#] Enter a valid MAC address.
6. [Optional] Click Add to add additional MAC entries. Repeat step 4 to 5 for each new entry.
7. Click Save.
Creating a MAC ACL Using Bulk Import
1. Navigate to Configure > Access Point > MAC ACL.
2. Click Add MAC ACL.
3. In the Add MAC ACL window, enter a name for the MAC ACL.
4. Select Bulk import.
5. [Optional] Download the reference sample template.
6. Click Browse.
7. Locate the CSV-formatted file containing the MAC addresses of the devices using the following format:
[MAC address]
8. Click Save.
Editing Existing MAC ACLs
Adding MAC Addresses to an Existing MAC ACL
1. Navigate to Configure > Access Point > MAC ACL.
2. From the MAC ACL list, click the pencil icon under the Actions column of the MAC ACL you wish to edit.
3. In the Update MAC ACL window, click Add MAC address.
4. Specify the following information:
MAC Address [#] Enter a valid MAC address.
5. [Optional] Click Add to add additional MAC entries.
6. Click Save.
Editing a MAC Address in an Existing MAC ACL
1. Navigate to Configure > Access Point > MAC ACL.
2. From the MAC ACL list, click the pencil icon under the Actions column of the MAC ACL you wish to edit.
3. In the Update MAC ACL window, click the pencil icon under the Actions column of the MAC entry you wish to edit.
4. In the Edit MAC address window, edit the following information:
MAC Address [#] Enter a valid MAC address.
5. Click Save.
Deleting a MAC Address From an Existing MAC ACL
1. Navigate to Configure > Access Point > MAC ACL.
2. From the MAC ACL list, click the pencil icon under the Actions column of the MAC ACL you wish to edit.
3. In the Update MAC ACL window, click the trash can icon under the Actions column of the IP entry you wish to delete.
4. Click Save.
5. When prompted to confirm, click Yes.
Exporting a MAC ACL
MAC access control lists can be exported in a CSV-formatted file and download to the local device.
1. Navigate to Configure > Access Point > MAC ACL.
2. From the MAC ACL list, click the pencil icon under the Actions column of the MAC ACL you wish to edit.
3. In the Update MAC ACL window, click Export to CSV.
Deleting a MAC ACL
1. Navigate to Configure > Access Point > MAC ACL.
2. From the MAC ACL list, click the trash can icon under the Actions column of the MAC ACL you wish to delete.
3. When prompted to confirm, click Yes.
Local Authentication
Creating a Local Authentication Database Using Single
Entries
1. Navigate to Configure > Access Point > Local authentication.
2. Click Add local authentication.
3. In the Add local authentication window, enter a name for the local authentication list.
4. Select Add local authentication.
5. Specify the following information:
User name Enter a local user name.
Password Enter a password.
6. [Optional] Click Add to add additional local user accounts. Repeat step 4 to 5 for each new entry.
7. Click Save.
Creating a Local Authentication Database Using Bulk
Import
1. Navigate to Configure > Access Point > Local authentication.
2. Click Add MAC ACL.
3. In the Add local authentication window, enter a name for the local authentication list.
4. Select Bulk import.
5. [Optional] Download the reference sample template.
6. Click Browse.
7. Locate the CSV-formatted file containing the local user names and passwords using the following format:
[User name][Password]
8. Click Save.
Editing Existing Local Authentication Databases
Adding a New Local User to an Existing Local Authentication
Database
1. Navigate to Configure > Access Point > Local authentication.
2. From the local authentication database list, click the pencil icon under the Actions column of the database you wish to
edit.
3. In the Update local authentication window, click Add local authentication.
4. Specify the following information:
User name Enter a local user name.
Password Enter a password.
5. [Optional] Click Add to add additional local user accounts.
6. Click Save.
Editing an Existing Local User in an Existing Local Authentication
Database
1. Navigate to Configure > Access Point > Local authentication.
2. From the local authentication database, click the pencil icon under the Actions column of the database you wish to edit.
3. In the Update local authentication window, click the pencil icon under the Actions column of the local user you wish to
edit.
4. In the Edit local authentication window, edit the following information:
User name Enter a local user name.
Password Enter a password.
5. Click Save.
Deleting an Existing Local User From an Existing Local
Authentication Database
1. Navigate to Configure > Access Point > Local authentication.
2. From the local authentication database, click the pencil icon under the Actions column of the database you wish to edit.
3. In the Update local authentication window, click the trash can icon under the Actions column of the local user you wish
to delete.
4. Click Save.
5. When prompted to confirm, click Yes.
Exporting a Local Authentication Database
Local authentication databases can be exported in a CSV-formatted file and download to the local device.
1. Navigate to Configure > Access Point > Local authentication.
2. From the local authentication database list, click the pencil icon under the Actions column of the database you wish to
edit.
3. In the Update local authentication window, click Export to CSV.
Deleting a Local Authentication Database
1. Navigate to Configure > Access Point > Local authentication.
2. From the local authentication database list, click the trash can icon under the Actions column of the database you wish
to delete.
3. When prompted to confirm, click Yes.
LDAP Servers
Lightweight Directory Access Protocol servers help medium to large-sized companies access and maintain information services
over an IP network, often to used to store, access and share information within an organization.
Add an LDAP Server
1. Navigate to Configure > Access point > LDAP Server
2. Click Add an LDAP server in the top left.
3. In the Add an LDAP server window, enter the information below:
LDAP server name Enter a local name for the server.
IP address Enter a valid IP address.
Port Enter the port used to connect to the server.
Base DN Enter the Base DN, which is the point where the server will search for users.
Encryption Select the type of encryption of the LDAP server from the drop-down menu. You can
also choose to disable encryption.
Access level Select between Organization, Site Tag or Site for the access level from the drop-down
menu to restrict who has access to this server.
4. Click Save.
Editing an Existing LDAP Server
1. Navigate to Configure > Access Point > IP ACL.
2. From the IP ACL list, click the pencil icon under the Actions column of the IP ACL you wish to edit.
3. In the Update IP ACL window, click the pencil icon under the Actions column of the IP entry you wish to edit.
4. In the Edit IP address window, edit the following information:
IP Address [#] Enter a valid IP address.
Subnet mask [#] Enter a valid subnet mask.
5. Click Save.
Deleting an LDAP Server
1. Navigate to Configure > Access Point > LDAP server.
2. From the LDAP server list, click the trash can icon under the Actions column of the LDAP server you wish to delete.
3. When prompted to confirm, click Yes.
RADIUS Server
Radius servers are a client/server protocol that runs a backround process of windows or linux server to maintain and manage a
central database to authenticate all users/clients, giving you control over who accesses the network.
Add a RADIUS Server
1. Navigate to Configure > Access point > RADIUS Server
2. Click Add a RADIUS server in the top left.
3. In the Add an RADIUS server window, enter the information below:
RADIUS server name Enter a RADIUS server name.
Host Enter the host, or physical address of the RADIUS server.
Port Enter the RADIUS server 16 bit port number.
Secret Enter the secret text string that serves as a password between hosts.
Access level Select between Organization, Site Tag or Site for the access level from the drop-down
menu to restrict who has access to this server.
Edit an Existing RADIUS Server
1. Navigate to Configure > Access point > RADIUS Server
2. From the RADIUS servers list, click the pencil icon under the Actions column of the server connection you wish to edit.
3. In the Update RADIUS server window, click the pencil icon under the Actions column of the entry you wish to edit.
4. In the Edit IP address window, edit the following information:
IP Address [#] Enter a valid IP address.
Subnet mask [#] Enter a valid subnet mask.
5. Click Save.
Delete a RADIUS Server
1. Navigate to Configure > Access Point > MAC ACL
2. From the MAC ACL list, click the trash can icon under the Actions column of the MAC ACL you wish to delete
3. When prompted to confirm, click Yes.
Splash Page Editor
From the Splash Page Editor window, users can configure and customize splash pages to use with the SSID. This can be configured
to have users click through or enter credentials to access the network. Users can either customize any of the default splash pages
or create their own unique splash pages.
Creating a Custom Splash Page
1. Navigate to Configure > Access Point > Splash Page Editor.
2. In the top-right, click Add Splash Page.
3. In the Add Splash Page window, enter the required information:
Name Enter a name for the splash page.
Type
Select the type of splash page. The following types of splash pages are available:
Click-through: Only requires users to click through the splash page without entering
credentials.
Sign-on with basic login page: Requires users to log in using local user account
credentials.
Sign-on with third party credentials: Requires users to log in using third party account
credentials.
Sign-on with basic login and third party credentials: Requires users to log in using both
local user account and third party account credentials.
Background
Select a default background image for the splash page.
[Optional] Click Add Image to navigate to and upload a custom background image.
4. Click Save.
Editing a Splash Page
1. Navigate to Configure > Access Point > Splash Page Editor.
2. In the Splash page column, click the splash page you wish to edit.
3. Click the respective splash page section tab and edit the following information:
Header Edit the header section of the splash page.
Footer Edit the footer section of the splash page.
Click-through [login] Edit the click-through content. This content will only show if the splash page is using the
click-through method.
Progress Edit the processing page. This content will show while connecting to the SSID.
Landing Edit the landing page content. This content will show when users have successfully
connected to the SSID.
Error Edit the error page content. This content will show when users have failed to connect
to the SSID.
Managed Files Upload or remove files from the splash page. Example files include logos, icons, and
images.
Terms of Use Edit the Terms of Use content.
4. Click Save.
Deleting a Custom Splash Page
1. Navigate to Configure > Access Point > Splash Page Editor.
2. In the Splash page column, click the splash page you wish to delete.
Note: Default splash pages cannot be deleted.
3. Click the trash can icon.
4. When prompted to confirm, click Yes.
Walled Garden
Walled gardens are an internet browsing environment that either restricts from or redirects clients to certain web addresses.
These gardens restrict to a particular section of a network and prevent access to other websites.
Add a Walled Garden
1. Navigate to Configure > Access point > Walled Garden.
2. Click Add Walled Garden in the top left.
3. In the Add an Walled Garden server window, enter the information below:
Walled Garden name Enter a name for your walled garden.
Walled Garden Ranges Either enter a hostname or a valid IP address for the range of the walled garden.
4. [Optional] To add multiple ranges for your walled garden, click Add.
5. Click Save.
Edit an Existing Walled Garden
1. Navigate to Configure > Access Point > IP ACL.
2. From the Walled Garden list, click the pencil icon under the Actions column of the Walled Garden you wish to edit.
3. From there, edit or delete existing addresses, or add addresses to list of permitted websites.
4. [Optional] Delete multiple entries by clicking the boxes on the left-hand side and then click Delete.
5. In the update window, edit the walled garden range (e.g. 192.168.10.100/32 or 10.90.0.0/16, google.com, dlink.com).
6. Click Save.
Delete a Walled Garden
1. Navigate to Configure > Access Point > MAC ACL.
2. From the Walled Garden list, click Delete under the Actions column of the Walled Garden you wish to delete.
3. When prompted to confirm, click Yes.
Configure - Switch
From the Configure section, users can manage profiles and devices for organizations. Because profiles and devices are managed on
the organization level and are not shared between organizations, users must select a specific organization from the organization
drop-down menu.
The following sections provides more detailed information about Profile and Device management respectively.
Profiles From the Profiles section, users can create new and edit existing profiles, add a single device or bulk import a group
of devices, and apply profile configuration settings to device groups.
Devices From the Devices section, users can add a single device, or bulk import a group of devices, and configure individual
devices.
Switch
Ports From the Switch Ports section, users can configure features on a single port or a group of selected ports.
Profiles
Creating a Profile
Profiles are a set of general configuration settings that can be swiftly and easily applied to all devices associated with the Profile
so all devices are configured identically as a group. Within each profile, users can configure switch port functionality, port activity
schedules, and advanced features including VLAN, Quality of Service, and access control functions.
Note: Profiles are created for individual organizations. In order to configure Profiles, select the organization from the drop-down
menu at the top of the page.
1. Navigate to Configure > Switch > Profiles.
2. Click Create Profile.
3. Enter a name for the Profile and choose the device model.
Note: The Profile can only be used for the selected device model type.
4. [Optional] Select Clone from existing profile and choose a Profile from the drop-down menu to clone an existing
Profile.
5. Click Create Profile.
Deleting a Profile
1. Navigate to Configure > Switch > Profiles.
2. From the Profile list, click Delete under the Actions column of the Profile you wish to delete.
3. When prompted to confirm, click Yes.
Deleting Multiple Profiles
1. Navigate to Configure > Switch > Profiles.
2. Click the checkbox next to the Profiles you wish to delete.
3. Click Delete profile.
4. When prompted to confirm, click Yes.
Configuring Switch Port Settings
From the Ports window, users can configure basic and advanced settings for individual ports or groups of ports. Switch ports are
categorized into group ports, with each group referring to the number of ports on the physical switch model. For example, port
group 10 configures port settings for 10-port switches. The port settings configured in the profile will only apply to the ports of
the corresponding switch type. For example, any port configurations for port group 10 will only apply to corresponding ports on
10-port switch using this profile.
Customizing the Profile Port Configuration Overview
1. Navigate to Configure > Switch > Profiles.
2. From the Profile list, click Ports under the Actions column of the Profile you wish to edit.
3. Select a port group from the drop-down menu. This will only display ports for the selected port group profile. For
example, selecting port group 28 will only show ports 1 to 28 of the profile used for 28-port switches. Select All to
show all port groups.
4. Click the filter parameter icon.
5. Click the checkbox next to the parameters to display them in the overview.
Note: All checked parameters will automatically appear.
Configuring Profile Port Settings For One or More Switch Ports
Switch port configuration allows administrators to configure extensive port functionality including port availability, port speed,
redundancy, VLAN, PoE, and port activity schedules for an individual port or for a group of ports.
1. Navigate to Configure > Switch > Profiles.
2. From the Profile list, click Ports under the Actions column of the Profile you wish to edit.
3. From the port list, check the box next to the ports you wish to edit.
4. Click Edit.
5. Specify the following information:
Note: At the top of the edit port window is a list of all selected ports. The changes made will apply to all selected ports.
Port name Enter a name for the port. If multiple ports are selected, this name will be applied to all
ports.
Port state Choose to enable or disable the port.
RSTP
Choose to enable or disable Rapid Spanning Tree Protocol (RSTP). RSTP prevents data
loops by issuing frequent BPDU packets to monitor link status.
Note: RSTP cannot be used in conjunction with LBD.
STP guard
If RSTP is enabled, choose the guard type.
Disabled: Do not use root guard enhancement.
Root guard: Root guard enhancement allows administrators to define the position of
the root bridge port in the network.
LBD
Choose to enable or disable Loopback Detection (LBD).
Note: LBD cannot be used in conjunction with RSTP.
Type
Choose the function type of the port.
Trunk: Sends and receives tagged data from different VLANs.
Access: Only sends and receives untagged data from the VLAN the port belongs to.
Native VLAN Enter the ID of the native VLAN the port belongs to.
Allowed VLANs Enter the IDs of the VLANs that can route traffic through this port. Enter All to allow
all traffic from all VLANs to pass through this port.
Tags Enter a descriptive tag for the port. Multiple tags can be entered. If multiple ports are
selected, any tags will be applied to all ports.
Link (RJ45) Choose the maximum link speed of the port. Select Auto to allow the port to auto-
negotiate port speed with the partner port or device.
PoE
Choose to enable or disable Power over Ethernet (PoE) functionality on this port.
Note: The PoE setting will only apply to ports that support Power over Ethernet.
Port Schedule Choose a port schedule. Port schedules are separately configured. Refer to the
Creating a Switch Port Schedule section.
6. Click Save.
7. Click Push Configuration.
Aggregating Multiple Switch Profile Ports
Port aggregation allows users to link multiple physical ports together as one logical link to increase port bandwidth and
redundancy in the event of a single physical link failure. Ports can be aggregated using either LACP or static link.
Note: Port aggregation is not supported if the port type is set to “Access”. To configure the port type, refer to the Configuring Port
Settings for One or More Switch Ports section for more information.
1. Navigate to Configure > Switch > Profiles.
2. From the Profile list, click Ports under the Actions column of the Profile you wish to edit.
3. From the port list, check the box next to the ports you wish to link together.
4. Click Aggregate.
5. In the Link Aggregation Setting window, select the aggregation type.
Note: Static link requires manual configuration of the ports in the aggregation group. Link Aggregation Control
Protocol (LACP) dynamically queries to listening ports to join the aggregation group.
LACP LACP (Link Aggregation Control Protocol) allows the switch to automatically detect
links in a port trunk group.
Static Static link aggregation.
6. Click Aggregate.
Note: Aggregated ports can be identified by the combined port number in the Port # column of the port overview.
7. Click Push Configuration.
Splitting Aggregated Switch Ports
Linked port groups can be split into their respective individual ports. Splitting port groups will undo all aggregation settings
applied to the affected ports.
1. Navigate to Configure > Switch > Profiles.
2. From the Profile list, click Ports under the Actions column of the Profile you wish to edit.
3. From the port list, check the box next to the aggregated port(s) you wish to split.
4. Click Split.
Note: This will immediately split the selected aggregated ports.
5. Click Push Configuration.
Mirroring Port Traffic to Another Switch Profile Port
Port Mirroring is a method of monitoring network traffic that forwards a copy of each incoming and/or outgoing packet from one
port of the switch to another port, where the packet can be studied. This enables network managers to better monitor network
performance.
1. Navigate to Configure > Switch > Profiles.
2. From the Profile list, click Ports under the Actions column of the Profile you wish to edit.
3. From the port list, check the box next to the port(s) you wish to mirror.
4. Click Mirror.
5. Specify the following information:
Source ports
Select the data to mirror from the drop-down menu for each selected port.
Both: Mirror both incoming and outgoing.
Rx: Mirror only data received on the port.
Tx: Mirror only data transmitted by the port.
Destination port Enter the port number of the destination port.
Note: The port number should be in numerical format, for example 28.
6. Click Create port mirror.
7. Click Push Configuration.
Undoing Port Traffic Mirroring
1. Navigate to Configure > Switch > Profiles.
2. From the Profile list, click Ports under the Actions column of the Profile you wish to edit.
3. From the port list, check the box next to the mirrored port(s) you wish to unmirror.
4. Click Unmirror.
Note: This will immediately undo the selected mirrored ports.
5. Click Push Configuration.
Adding a Tag to One or More Switch Profile Ports
User can add descriptive tag to ports to identify and filter different ports or groups of ports. Tags are purely informational and do
not affect the functionality of the port.
1. Navigate to Configure > Switch > Profiles.
2. From the Profile list, click Ports under the Actions column of the Profile you wish to edit.
3. From the port list, check the box next to the port(s) you wish to add a tag to.
4. Click Tag.
5. In the Add field, enter the tag content. Multiple tags can be entered.
Note: If this is a new tag, click Add option to make this a reusable tag.
6. Click Add.
Note: Any tags associated to a port will be shown in the Tags column.
Removing a Tag From One or More Switch Ports
1. Navigate to Configure > Switch > Profiles.
2. From the Profile list, click Ports under the Actions column of the Profile you wish to edit.
3. From the port list, check the box next to the tagged port(s) you wish to remove the tag(s) from.
4. Click Tag.
5. In the Delete field, enter the tag name. Alternatively, click the input field to bring up a list with all the associated tags.
6. Click Remove.
Configuring Switch Profile Port Schedules
Creating a Switch Port Schedule
Users can create customized schedules to configure port activity for each day of the week. Schedules are applied to individual
ports.
1. Navigate to Configure > Switch > Profiles.
2. From the Profile list, click Port Schedules under the Actions column of the Profile you wish to edit.
3. Click Add port schedule.
4. Enter a name for the schedule.
5. [Optional] Select a predefined schedule template from the drop-down menu.
6. [Optional] Click the 24 HOURS or AM/PM button in the top-right to change the time display format.
7. In the Availability column, select the schedule behavior for each day of the week:
On The port will be active during the defined time period.
Off The port will be disabled during the defined time period.
8. In the From and To column, select a schedule starting and ending time from the drop-down menu. Alternatively, drag
the left and right sliders in the Time display column to define the port activity period.
9. In the add port schedule window, click Save.
10. [Optional] Repeat steps 3 to 9 to create additional schedules.
11. Click Save.
Editing a Switch Port Schedule
1. Navigate to Configure > Switch > Profiles.
2. From the Profile list, click Port Schedules under the Actions column of the Profile you wish to edit.
3. From the port schedule list, click Edit under the Actions column of the port schedule you wish to edit.
4. [Optional] Select a predefined schedule template from the drop-down menu.
5. [Optional] Click the 24 HOURS or AM/PM button in the top-right to change the time display format.
6. In the Availability column, select the schedule behavior for each day of the week:
On The port will be active during the defined time period.
Off The port will be disabled during the defined time period.
7. In the From and To column, select a schedule starting and ending time from the drop-down menu. Alternatively, drag
the left and right sliders in the Time display column to define the port activity period.
8. Click Save.
9. Click Push Configuration.
Deleting a Switch Port Schedule
1. Navigate to Configure > Switch > Profiles.
2. From the Profile list, click Port Schedules under the Actions column of the Profile you wish to edit.
3. From the port schedule list, click Delete under the Actions column of the port schedule you wish to delete.
4. When prompted to confirm, click Yes.
Configuring Basic Switch Profile Settings
Configuring Management VLAN Membership
The management VLAN is the primary VLAN to connect to the cloud to configure and manage the network. By default,
management VLAN 1 is the default for all switch ports.
1. Navigate to Configure > Switch > Profiles.
2. From the Profile list, click Settings under the Actions column of the Profile you wish to edit.
3. Click the Basic tab.
4. In the VLAN Configuration section, select a VLAN ID from the drop-down menu or directly enter an ID into the VLAN
ID field.
Note: Changing the management VLAN ID requires the management port(s) to be assigned to the new management
VLAN ID.
5. Click Save.
6. Click Push Configuration.
Configuring Spanning Tree Protocol (STP) Functionality
RSTP is an availability and redundancy feature that prevents redundant backup links between switches and prevents switch loops
from forming by shutting down the port causing the loop. If RSTP is enabled under profile settings, this profile’s device will be
enabled. Users can enable/disable RSTP of individual ports under the Switch Ports page, or at Configure > Profile > Ports. Note:
RSTP must be manually enabled under BOTH Switch Settings of a profile and Switch Ports.
1. Navigate to Configure > Switch > Profiles.
2. From the Profile list, click Settings under the Actions column of the Profile you wish to edit.
3. Click the Basic tab.
4. In the STP Configuration section, select Enable next to RSTP.
5. Click Add to add a STP bridge priority.
6. In the Set the bridge priority for switches window, specify the following information:
Switch Enter the name of the switch or click the field and select an available switch from the
drop-down menu.
Bridge Priority Select a priority value from the drop-down menu. Lower values are more likely to act as
the root, while higher values are more likely to act as edges.
7. [Optional] Click Add to add additional bridge priorities.
8. Click Add.
9. [Optional] To delete a bridge priority, check the checkbox next to the switch and click Delete.
10. Click Save.
11. Click Push Configuration.
Configuring Internet Group Management Protocol (IGMP) Snooping
Functionality
IGMP Snooping allows administrators to configure switches to subscribe to, and receive multicast traffic. If a switch is not added
to the IGMP list, it will not receive multicast traffic by default.
1. Navigate to Configure > Switch > Profiles.
2. From the Profile list, click Settings under the Actions column of the Profile you wish to edit.
3. Click the Basic tab.
4. In the IGMP Snooping Configuration section, click Add to add a switch to the IGMP snooping list.
5. In the Set multicast settings for switches window, specify the following information:
Switch Enter the name of the switch or click the field and select an available switch from the
drop-down menu.
IGMP Snooping
Select an IGMP policy.
Enable: The switch will subscribe to and receive multicast traffic.
Disable: The switch will not receive multicast traffic.
6. [Optional] Click Add to add switches to the IGMP list.
7. Click Add.
8. [Optional] To delete a switch from the list, check the checkbox next to the switch and click Delete.
9. Click Save.
10. Click Push Configuration.
Configuring DHCP Server Screening
DHCP screening allows administrators to whitelist DHCP servers to prevent unauthorized DHCP servers and devices from
gaining access to the network.
1. Navigate to Configure > Switch > Profiles.
2. From the Profile list, click Settings under the Actions column of the Profile you wish to edit.
3. Click the Basic tab.
4. In the DHCP Server Screening Configuration section, select Enable next to DHCP Server Screening.
5. In the Allowed DHCP server field, enter the IP address of the DHCP server to whitelist.
Note: Currently, only one DHCP server can be whitelisted.
6. Click Save.
7. Click Push Configuration.
Configuring Voice VLAN Functionality
Voice traffic from IP phones can be assigned to a dedicated VLAN (via Voice VLAN ID setting) and given traffic priority (via Voice
VLAN CoS setting).
Note: Voice VLAN priority settings overrule any priority settings configured in the Quality of Service section.
Note: Voice VLAN is not supported if the port type is set to “Trunk”.
1. Navigate to Configure > Switch > Profiles.
2. From the Profile list, click Settings under the Actions column of the Profile you wish to edit.
3. Click the Basic tab.
4. In the Voice VLAN Configuration section, select Enable next to Voice VLAN.
5. In the Voice VLAN ID field, enter an ID between 2 and 4094.
6. Select a Voice VLAN Class of Service (CoS) level from the drop-down menu.
Note: The CoS level reflects the priority level of Voice VLAN traffic. A higher value means a high priority, whereas a
lower value means a low priority.
7. [Optional] Click Add to add a Voice VLAN OUI.
Note: An Organizationally Unique Identifier (OUI) is used to add additional manufacturers to the voice VLAN
identification list.
8. In the Add OUIs for switches window, specify the following information:
OUI Address This field will contain which MAC address range the OUI mask will begin with.
Mask With the same concept of subnet mask, OUI Mask uses “F” as match, while ”0” as any.
Description Add a description for the OUI.
9. [Optional] Click Add to add additional OUIs.
10. Click Add.
11. [Optional] To delete an OUI, check the checkbox next to the OUI and click Delete.
Note: Default OUIs cannot be deleted.
12. Click Save.
13. Click Push Configuration.
Configuring Jumbo Frame
Enabling Jumbo Frame allows the port to switch frames larger than the standard Ethernet frame and can maximize server-to-
server performance.
1. Navigate to Configure > Switch > Profiles.
2. From the Profile list, click Settings under the Actions column of the Profile you wish to edit.
3. Click the Basic tab.
4. In the Jumbo Frame Configuration section, select Enable next to Jumbo Frame.
5. Click Save.
6. Click Push Configuration.
Configuring Quality of Service Settings
QoS is an implementation of the IEEE 802.1p standard that allows network administrators to reserve bandwidth for important
functions that require a larger bandwidth or that might have a higher priority, such as VoIP (voice-over Internet Protocol), web
browsing applications, file server applications or video conferencing. By reserving more bandwidth for critical traffic, less critical
traffic is deprioritized to ensure that critical data is transmitted smoothly.
The Quality of Service windows displays the status of Quality of Service priority levels of each port, a higher priority means the
traffic from this port will be first handled by the switch. For packets that are untagged, the switch will assign the priority
depending on your configuration.
1. Navigate to Configure > Switch > Profiles.
2. From the Profile list, click Settings under the Actions column of the Profile you wish to edit.
3. Click the Basic tab.
4. In the Quality of Service section, click Edit.
5. In the DSCP to CoS Queue Mapping window, select a Class of Service value between 0 to 7 for each DSCP value. A
higher value means a higher priority while a lower value means a lower priority. Traffic from ports with high CoS values
are processed first.
6. Click Save.
7. Click Push Configuration.
Configuring Switch Profile IPv4 ACL Settings
Creating IPv4 Access Control Policy Rules
IPv4 Access Control Lists (ACL) allow administrators to configure a set of criteria for permitting or denying traffic coming from
and to the switch based on IP address.
1. Navigate to Configure > Switch > Profiles.
2. From the Profile list, click Settings under the Actions column of the Profile you wish to edit.
3. Click the IPv4 ACL tab.
4. In the User Defined IPv4 Rules section, click Add.
5. In the Add IPv4 rules window, specify the following information:
Policy
Select an access policy.
Permit : Traffic with matching parameters will be forwarded.
Deny: Traffic with matching parameters will be denied.
Protocol
Select a protocol from the drop-down menu.
Any : The rule applies to any protocol traffic.
UDP: The rule only applies to traffic with a UDP header.
TCP: The rule only applies to traffic with a TCP header.
Source Enter the source IP address. If the source address is configured as Any, all source traffic
will be evaluated according to the conditions of the rule.
Src port
Specify the source port number between 0 and 65535.
If the source port is configured as Any, all source ports will be evaluated according to
the conditions of the rule.
Destination Enter the destination IP address. If the destination address is configured as Any, all
destination traffic will be evaluated according to the conditions of the rule.
Dst port
Specify the destination port number between 0 and 65535.
If the source port is configured as Any, all source ports will be evaluated according to
the conditions of the rule.
Comment Enter a description for the rule.
6. [Optional] Click Add to add additional rules.
7. Click Add.
8. Click Save.
9. Click Push Configuration.
Editing IPv4 Access Control Policy Rules
1. Navigate to Configure > Switch > Profiles.
2. From the Profile list, click Settings under the Actions column of the Profile you wish to edit.
3. Click the IPv4 ACL tab.
4. In the policy rules list, click Edit in the Actions column of the rule you wish to edit.
5. Specify the following information:
Policy
Select an access policy.
Enable : Traffic with matching parameters will be forwarded.
Deny: Traffic with matching parameters will be denied.
Protocol
Select a protocol from the drop-down menu.
Any : The rule applies to any protocol traffic.
UDP: The rule only applies to traffic with a User Datagram Protocol (UDP) header.
TCP: The rule only applies to traffic with a Transmission Control Protocol (TCP) header.
Source Enter the source IP address. If the source address is configured as Any, all source traffic
will be evaluated according to the conditions of the rule.
Src port
Specify the source port number between 0 and 65535.
If the source port is configured as Any, all source ports will be evaluated according to
the conditions of the rule.
Destination Enter the destination IP address. If the destination address is configured as Any, all
destination traffic will be evaluated according to the conditions of the rule.
Dst port
Specify the destination port number between 0 and 65535.
If the source port is configured as Any, all source ports will be evaluated according to
the conditions of the rule.
VLAN Specify a VLAN to which the rule will apply.
Comment Enter a description for the rule.
6. Click Save.
7. Click Push Configuration.
Deleting IPv4 Access Control Policy Rules
1. Navigate to Configure > Switch > Profiles.
2. From the Profile list, click Settings under the Actions column of the Profile you wish to edit.
3. Click the IPV4 ACL tab.
4. In the policy rules list, click the checkbox next to the rule(s) you wish to delete.
5. Click Delete.
6. When prompted to confirm, click Yes.
Moving IPv4 Access Control Policy Rules
If an IPv4 Access Control List contains multiple rules other than the default rule, rules can be moved around. Moving rules will
affect their priority. In the event of a conflict between two rules, the rule listed as #1 will override the rule(s) below it.
Note: The index means priority. The lower the index the higher the priority.
1. Navigate to Configure > Switch > Profiles.
2. From the Profile list, click Settings under the Actions column of the Profile you wish to edit.
3. Click the IPv4 ACL tab.
4. In the policy rules list, click and drag the Move icon of the rule you wish to move. Dragging it below another rule will
lower its priority, dragging above another rule increases its priority over that rule.
5. Click Save.
6. Click Push Configuration.
Configuring Access Policies
Creating an Access Policy
Administrators can configure one or more remote RADIUS servers for port-based or MAC-based authorization and
authentication. This ensures that only users with matching credentials have access to the network. Administrators can also
configure a Guest VLAN to grant internet access to visitors, while preventing them from accessing the network.
1. Navigate to Configure > Switch > Profiles.
2. From the Profile list, click Settings under the Actions column of the Profile you wish to edit.
3. Click the Access Policies tab.
4. Enter a name for the policy.
5. In the RADIUS servers field, click Add to add a new RADIUS server.
6. In the Add RADIUS servers window, specify the following information:
Host Enter the IP address of the RADIUS server.
Port Enter a port for the RADIUS server. The range is between 1 and 65535.
Key Enter a shared secret.
7. [Optional] Click Add to add additional RADIUS servers.
8. Click Save.
9. Select an access policy type:
802.1x port-based This method requires only one user to be authenticated per port by a remote RADIUS
server to allow the remaining users on the same port to access the network.
802.1x MAC-based
Using this method, the Switch will automatically learn up to a maximum of 448 MAC
addresses by port and set them in a list. Each MAC address must be authenticated by
the Switch using a remote RADIUS server before being allowed access to the Network.
10. [Optional] Select a VLAN ID from the drop-down menu.
11. Click Save.
12. Click Push Configuration.
Configure a Guest VLAN
Administrators can configure one or more Guest VLANs to grant internet access to visitors, while preventing them from accessing
the network.
1. Navigate to Configure > Switch > Profiles.
2. From the Profile list, click Settings under the Actions column of the Profile you wish to edit.
3. Click the Access Policies tab.
4. Select a Guest VLAN from the list.
5. Click Save.
6. Click Push Configuration.
Pushing Configuration Changes
The Push Configuration function allows users to quickly apply Profile configuration changes to all devices using this Profile.
Note: Changes made to a Profile’s ports, port schedule or settings, will be pushed to all associated devices after the user selects
Push Configuration.
1. Navigate to Configure > Switch > Profiles.
2. From the Profile list, click Push Configuration under the Actions column of the Profile you wish to update the
configuration settings of.
Note: A result window will appear providing a summary of the update status.
3. In the Push Configuration Result window, click the X icon in the top-right to close the window.
Devices
From the Devices page, users can add a single device, or bulk import a group of devices, and configure individual devices. This page
also provides a detailed overview of all currently registered devices with additional information including status, clients, and
general settings.
Filtering Device Information
1. Navigate to Monitor > Switch > Devices.
2. [Optional] Select a time frame from the drop-down menu.
3. Click the filter selection in the top-right.
4. Check the information parameters to display the corresponding device information in the overview window. Check All
to show all device information parameters.
Adding a Single Device
1. Navigate to Configure > Switch > Devices.
2. Click Add device.
3. Fill out the required information.
Device UID
Enter the device’s UID found on the label printed on the device.
The UID may be listed in the format XXXX-XXXX-XXXX or XXXXXXXXXXXX. When
entering the UID, do not include dashes.
Device name Enter a name for the device.
Site Select a Site to link this device to.
Profile Select a Profile for this device. The device will use the settings configured in that
profile.
License Key
Enter the device license key.
Note: Every new device will be issued a one-year free license key. Once expired, an
additional license must be purchased to continue using the device.
4. Click Save.
Bulk Adding Multiple Devices to the Inventory
Bulk adding new devices to the Inventory stores the devices in a warehouse where they are kept inactive until they are manually
assigned to a Site and Profile by the user at a later point.
1. Navigate to Configure > Switch > Devices.
2. Click Bulk import.
3. [Optional] Download the reference sample template.
4. Click Browse.
5. Locate the CSV-formatted file containing the UIDs of the devices.
Note: To add devices to the inventory, use the following format:
[UID]
6. Click Upload.
Bulk Adding and Registering Multiple Devices to a Site
When bulk adding a new device, assigning a Site and Profile to the devices during the device registration process allows them to be
used immediately.
1. Navigate to Configure > Switch > Devices.
2. Click Bulk import.
3. [Optional] Download the reference sample template.
4. Click Browse.
5. Locate the CSV-formatted file containing the UIDs of the devices.
Note: To directly register devices to a Site, use the following format:
[UID][Device Name][Profile Name][Site][License Key]
6. Click Upload.
Adding a Tag to One or More Devices
Users can add descriptive tag to devices to identify and filter different devices or groups of devices. Tags are purely informational
and do not affect the functionality of the device.
1. Navigate to Configure > Switch > Profiles.
2. From the devices list, check the box next to the tagged device(s) you wish to add a tag to.
3. Click Tag.
4. In the Add field, enter the tag content. Multiple tags can be entered.
Note: If this is a new tag, click Add option to make this a reusable tag.
5. Click Add Tag.
Note: Any tags associated to a device will be shown in the Tags column.
Removing a Tag From One or More Devices
1. Navigate to Configure > Switch > Devices.
2. From the devices list, check the box next to the tagged device(s) you wish to remove the tag(s) from.
3. Click Tag.
4. In the Delete field, enter the tag name. Alternatively, click the input field to bring up a list with all the associated tags.
5. Click Remove.
Editing a Device
1. Navigate to Configure > Switch > Devices.
2. From the device list, click the device name.
3. In the Device Information section, click the device name in the Name field. You will be navigated to the Monitor >
Switch > Device page when you select a device from this list. Please refer to Monitor > Switch > Device for a
comprehensive guide on how to edit and monitor your switch.
Deleting a Device
Assigned devices can be unassigned and sent back to the device inventory so they can be reassigned at a later point.
1. Navigate to Configure > Switch > Devices.
2. From the device list, click the checkbox next to the device you wish to delete.
3. Click Delete.
4. When prompted to confirm, click Yes.
Note: Deleted devices are automatically moved to the inventory until they are reassigned by the user.
Deleting Multiple Devices
Assigned devices can be unassigned and sent back to the device inventory so they can be reassigned at a later point.
1. Navigate to Configure > Switch > Devices.
2. From the device list, click the checkbox next to the devices you wish to delete.
3. Click Delete.
4. When prompted to confirm, click Yes.
Note: Deleted devices are automatically moved to the inventory until they are reassigned by the user.
Download the Device List
The device list can be exported in a CSV-formatted file and download to the local device.
1. Navigate to Configure > Switch > Devices.
2. From the device list, click the Download icon in the top-right.
Switch Ports
From the Switch Ports section, users can configure individual ports or groups of ports for physical switches. Any settings
configured in this window are applied to the physical switch directly and override any overlapping or conflicting settings in the
Profile applied to the switch.
Local switch configurations may be useful in cases where one switch in a group of switches requires specialized settings that are
not configured in the associated Profile to accommodate a specific application.
Customizing the Switch Ports Configuration Overview
1. Navigate to Configure > Switch > Switch Ports.
2. Select a port group from the port groups drop-down menu. This will only display ports for the select port group profile.
For example, selecting port group 28 will only show ports 1 to 28 of 28-port switches added to the organization. Select
All to show all port groups.
3. If the organization has multiple switches of the same port group, for example multiple DBS-2000-10MP switches,
select a specific switch from the drop-down menu to only show the ports of that switch.
4. Select a time frame from the time frame drop-down menu.
5. Click the filter parameter icon.
6. Click the checkbox next to the parameters to display them in the overview.
Note: All checked parameters will automatically appear.
Configuring Local Port Settings for One or More Switch
Ports
Switch port configuration allows administrators to configure extensive port functionality including port availability, port speed,
RSTP, VLAN, PoE, and port activity schedules for an individual port or for a group of ports.
Note: These local settings will override any conflicting Profile settings associated with the device.
1. Navigate to Configure > Switch > Switch Ports.
2. From the port list, check the box next to the ports you wish to edit.
3. Click Edit.
4. Specify the following information:
Note: At the top of the edit port window is a list of all selected ports. The changes made will apply to all selected ports.
Port name Enter a name for the port. If multiple ports are selected, this name will be applied to all
ports.
Port state Choose to enable or disable the port.
RSTP
Choose to enable or disable RSTP.
Note: RSTP cannot be used in conjunction with LBD.
Note: User must enable Profile/Settings/STP Configuration for this port to enable
RSTP
STP guard
If RSTP is enabled, choose the guard type.
Disabled: Do not use root guard enhancement.
Root guard: Root guard enhancement allows administrators to define the position of
the root bridge port in the network.
LBD
Choose to enable or disable LBD
Note: LBD cannot be used in conjunction with RSTP.
Type
Choose the function type of the port.
Trunk: Sends and receives tagged data from different VLANs.
Access: Only sends and receives untagged data from the VLAN the port belongs to.
Native VLAN Enter the ID of the native VLAN the port belongs to.
Allowed VLANs Enter the IDs of the VLANs that can route traffic through this port. Enter All to allow
all traffic from all VLANs to pass through this port.
Tags Enter a descriptive tag for the port. Multiple tags can be entered. If multiple ports are
selected, any tags will be applied to all ports.
Link (RJ45) Choose the maximum link speed of the port. Select Auto to allow the port to auto-
negotiate port speed with the partner port or device.
Link (SFP) Choose the maximum link speed of the port. Select Auto to allow the port to auto-
negotiate port speed with the partner port or device.
PoE
Choose to enable or disable Power over Ethernet (PoE) functionality on this port.
Note: The PoE setting will only apply to ports that support Power over Ethernet.
Port Schedule Choose a port schedule. Port schedules are separately configured. Refer to the
Creating a Switch Port Schedule section.
5. Click Save.
Aggregating Switch Ports
Port aggregation allows users to link multiple physical ports together as one logical link to increase port bandwidth and
redundancy in the event of a single physical link failure. Ports can be aggregated using either LACP or static link.
Note: Aggregated ports must maintain the same settings, otherwise users will not be permitted to aggregate multiple ports in one
group.
Note: Port aggregation is not supported if the port type is set to “Access”.
Note: These local settings will override any conflicting Profile settings associated with the device.
1. Navigate to Configure > Switch > Profiles.
2. From the Profile list, click Ports under the Actions column of the Profile you wish to edit.
3. From the port list, check the box next to the ports you wish to link together.
4. Click Aggregate.
5. In the Link Aggregation Setting window, select the aggregation type.
Note: Static link requires manual configuration of the ports in the aggregation group. Link Aggregation Control
Protocol (LACP) dynamically queries to listening ports to join the aggregation group.
1. LACP
2. Static
6. Click Aggregate.
Note: Aggregated ports can be identified by the combined port number in the Port # column of the port overview.
7. Click Push Configuration.
Splitting Aggregated Switch Ports
Linked port groups can be split into their respective individual ports. Splitting port groups will undo all aggregation settings
applied to the affected ports.
Note: These local settings will override any conflicting Profile settings associated with the device.
1. Navigate to Configure > Switch > Switch Ports.
2. From the port list, check the box next to the aggregated port(s) you wish to split.
3. Click Split.
Note: This will immediately split the selected aggregated ports.
Mirroring Port Traffic to Another Switch Port
Port Mirroring is a method of monitoring network traffic that forwards a copy of each incoming and/or outgoing packet from one
port of the switch to another port, where the packet can be studied. This enables network managers to better monitor network
performance.
Note: These local settings will override any conflicting Profile settings associated with the device.
1. Navigate to Configure > Switch > Switch Ports.
2. From the port list, check the box next to the port(s) you wish to mirror.
3. Click Mirror.
4. Specify the following information:
Source ports
Select the data to mirror from the drop-down menu for each selected port.
Both: Mirror both incoming and outgoing.
Rx: Mirror only data received on the port.
Tx: Mirror only data transmitted by the port.
Destination port Enter the destination port number.
Note: The port number should be in numerical format, for example 28.
5. Click Create port mirror.
Undoing Port Traffic Mirroring
1. Navigate to Configure > Switch > Switch Ports.
2. From the port list, check the box next to the mirrored port(s) you wish to unmirror.
3. Click Unmirror.
Note: This will immediately undo the selected mirrored ports.
4. Click Push Configuration.
Adding a Tag to One or More Switch Ports
Users can add descriptive tag to ports to identify and filter different ports or groups of ports. Tags are purely informational and do
not affect the functionality of the port.
Note: These local settings will override any conflicting Profile settings associated with the device.
1. Navigate to Configure > Switch > Switch Ports.
2. From the port list, check the box next to the port(s) you wish to add a tag to.
3. Click Tag.
4. In the Add field, enter the tag content. Multiple tags can be entered.
Note: if this is a new tag, click Add option to make this a reusable tag.
5. Click Add.
Note: Any tags associated to a port will be shown in the Tags column.
Removing a Tag from One or More Switch Ports
1. Navigate to Configure > Switch > Switch Ports.
2. From the port list, check the box next to the tagged port(s) you wish to remove the tag(s) from.
3. Click Tag.
4. In the Delete field, enter the tag name. Alternatively, click the input field to bring up a list with all the associated tags.
5. Click Remove.
Reports
From the Reports section, users can view and generate detailed reports for changes on the platform such as switch activity,
network alerts, and license reports.
The following sections provide more detailed information about the different types of reports.
Change Log From the Change Log section, users can consult a detailed log of changes occurring
on the network.
Access Point From the access point section, users can view detailed reports about AP activity on
the managed network.
Switch From the switch section, users can view detailed reports about switch activity on the
managed network.
Alerts From the Alerts section, users can view a detailed log of all alerts occurring on the
network.
Licenses From the Licenses section, users can consult a list of detailed information about
licenses assigned to the selected organization.
Change Log
From the Change Log window, users can consult a detailed log of changes to user accounts, profiles, SSIDs, and sites.
Searching for Change Events
1. Navigate to Reports > Change Log.
2. [Optional] Select a time frame from the drop-down menu.
3. From the change event list, click the Search field.
4. Enter the change event name.
Note: All events matching the value entered in the search field will automatically appear.
5. [Optional] Click the filter drop-down menu and enter the following information:
Note: Multiple filters can be populated to narrow down the search result.
Account Enter the Account name that the event is linked to.
Site Enter the name of the Site the event is linked to.
Profile Enter the name of the Profile the event is linked to.
SSID Enter the name of the SSID the event is linked to.
Device Enter the name of the Device the event is linked to.
Downloading Change Logs
1. Navigate to Reports > Change Log.
2. From the change log list, click the Download icon in the top-right.
Reports-Access Point
Filtering the Access Point Logs
1. Navigate to Reports > Access Point.
2. [Optional] Select a time frame from the drop-down menu.
3. Check the profiles to filter access point logs for from the Device report drop-down menu.
4. Check the devices to filter access point logs for from the Device drop-down menu.
Note: Only devices using the profile selected in the previous step will be shown.
5. Check the profiles to filter access point rankings for from the Ranking report drop-down menu.
6. Select the maximum number of entries to display from the Show top results drop-down menu.
7. Check the type of access point logs to show from the Customize report drop-down menu. Select All to show all report
types.
8. Click Preview.
Sending Access Point Logs by Email
1. Navigate to Reports > Access Point.
2. [Optional] Select a time frame from the drop-down menu.
3. Check the profiles to filter access point logs for from the Device report drop-down menu.
4. Check the devices to filter access point logs for from the Device drop-down menu.
Note: Only devices using the profile selected in the previous step will be shown.
5. Check the profiles to filter access point rankings for from the Ranking report drop-down menu.
6. Select the maximum number of entries to display from the Show top results drop-down menu.
7. Check the type of access point logs to show from the Customize report drop-down menu. Select All to show all report
types.
8. [Optional] Click Preview to see a preview version of the access point log with the selected parameters.
9. Click Send email.
Download Archived Access Point Logs
Monthly access point logs are automatically archived in the system and can be downloaded for reference.
1. Navigate to Reports > Access Point.
2. From the change log list, click Archive in the top-right.
3. Select a time frame from the drop-down menu.
4. Click Download.
Download Access Point Logs
1. Navigate to Reports > Access Point.
2. [Optional] Select a time frame from the drop-down menu.
3. Check the profiles to filter access point logs for from the Device report drop-down menu.
4. Check the devices to filter access point logs for from the Device drop-down menu.
Note: Only devices using the profile selected in the previous step will be shown.
5. Check the profiles to filter access point rankings for from the Ranking report drop-down menu.
6. Select the maximum number of entries to display from the Show top results drop-down menu.
7. Check the type of access point logs to show from the Customize report drop-down menu. Select All to show all report
types.
8. [Optional] Click Preview to see a preview version of the access point log with the selected parameters.
9. Click Download.
Reports- Switch
Filtering the Switch Logs
1. Navigate to Reports > Switch.
2. [Optional] Select a time frame from the drop-down menu.
3. Check the profiles to filter switch logs for from the Device report drop-down menu.
4. Check the devices to filter switch logs for from the Device drop-down menu.
Note: Only devices using the profile selected in the previous step will be shown.
5. Check the profiles to filter switch rankings for from the Ranking report drop-down menu.
6. Select the maximum number of entries to display from the Show top results drop-down menu.
7. Check the type of switch logs to show from the Customize report drop-down menu. Select All to show all report types.
8. Click Preview.
Sending Switch Logs by Email
1. Navigate to Reports > Switch.
2. [Optional] Select a time frame from the drop-down menu.
3. Check the profiles to filter switch logs for from the Device report drop-down menu.
4. Check the devices to filter switch logs for from the Device drop-down menu.
Note: Only devices using the profile selected in the previous step will be shown.
5. Check the profiles to filter switch rankings for from the Ranking report drop-down menu.
6. Select the maximum number of entries to display from the Show Top Results drop-down menu.
7. Check the type of switch logs to show from the Customize Report drop-down menu. Select All to show all report types.
8. [Optional] Click Preview to see a preview version of the switch log with the selected parameters.
9. Click Send email.
Download Archived Switch Logs
Monthly switch logs are automatically archived in the system and can be downloaded for reference.
1. Navigate to Reports > Switch.
2. From the change log list, click Archive in the top-right.
3. Select a time frame from the drop-down menu.
4. Click Download.
Download Switch Logs
1. Navigate to Reports > Switch.
2. [Optional] Select a time frame from the drop-down menu.
3. Check the profiles to filter switch logs for from the Device report drop-down menu.
4. Check the devices to filter switch logs for from the Device drop-down menu.
Note: Only devices using the profile selected in the previous step will be shown.
5. Check the profiles to filter switch rankings for from the Ranking report drop-down menu.
6. Select the maximum number of entries to display from the Show Top results drop-down menu.
7. Check the type of switch logs to show from the Customize report drop-down menu. Select All to show all report types.
8. [Optional] Click Preview to see a preview version of the switch log with the selected parameters.
9. Click Download.
Alerts
From the Alerts window, users can view a detailed log of all alerts occurring on the network. Alerts are divided into two types:
processed and not processed alerts. Unprocessed alerts are events that have occurred on the network which are pending action
by the managing user. Processed alerts are event alerts that have been acknowledged and handled by the managing user.
The type of alerts shown in the alert log can be configured in the Alert Settings. Refer to the Alert Settings section for more
information.
Acknowledging Unprocessed Alerts
Unprocessed alerts shown in the alert log can be flagged as acknowledged to keep track of which alerts have been reviewed and
handled by the user.
Note: Alerts are managed per user. Multiple users with the required editing rights within the same organizations will see the same
alerts. If one user acknowledges or deletes alerts, they will no longer appear for this user, but will still be visible for the other users
until they acknowledge or delete these alerts on their respective user accounts.
1. Navigate to Reports > Alerts.
2. Click the Not Processed tab in the top-right of the screen.
3. From the alerts list, click the checkbox next to the alert(s) you wish to acknowledge.
4. Click Acknowledge.
Note: Acknowledged alerts will be automatically moved to the Processed tab.
Deleting Unprocessed Alerts
Unprocessed alerts shown in the alert log can be deleted from the log.
Note: Alerts are managed per user. Multiple users with the required editing rights within the same organizations will see the same
alerts. If one user acknowledges or deletes alerts, they will no longer appear for this user, but will still be visible for the other users
until they acknowledge or delete these alerts on their respective user accounts.
1. Navigate to Reports > Alerts.
2. Click the Not Processed tab in the top-right of the screen.
3. From the alerts list, click the checkbox next to the alert(s) you wish to delete.
4. Click Delete.
5. When prompted to confirm, click Yes.
Note: Deleted alerts will be permanently deleted, this action cannot be undone.
Deleting Processed Alerts
Unprocessed alerts shown in the alert log can be deleted from the log.
Note: Alerts are managed per user. Multiple users with the required editing rights within the same organizations will see the same
alerts. If one user acknowledges or deletes alerts, they will no longer appear for this user, but will still be visible for the other users
until they acknowledge or delete these alerts on their respective user accounts.
1. Navigate to Reports > Alerts.
2. Click the Processed tab in the top-right of the screen.
3. From the alerts list, click the checkbox next to the alert(s) you wish to delete.
4. Click Delete.
5. When prompted to confirm, click Yes.
Note: Deleted alerts will be permanently deleted, this action cannot be undone.
Searching for Alerts
1. Navigate to Reports > Alerts.
2. Click the Not Processed or Processed tab to filter the shown alerts.
3. [Optional] Select a time frame from the drop-down menu.
4. From the alert list, click the Search field.
5. Enter the alert name.
Note: All alerts matching the value entered in the search field will automatically appear.
6. [Optional] Click the filter drop-down menu and enter the following information:
Note: Multiple filters can be populated to narrow down the search result.
Device type Select the device type from the drop-down menu to filter alerts for.
Device name Enter the name of the device that triggered the alert.
Severity Select an alert severity level from the drop-down menu.
Licenses
Filtering the License Logs
1. Navigate to Reports > Licenses.
2. Click the filter selection in the top-right.
3. Check the information parameters to display the corresponding license information in the overview window. Check All
to show all license information parameters.
Downloading License Logs
1. Navigate to Reports > Licenses.
2. From the license log list, click the Download icon in the top-right.
Settings
Account
Management
From the Account Management section, users can view a full overview that includes detailed information of
all managed user accounts, invite new users, and edit existing users.
Refer to the Account Management section for more information.
Organization
Management
From the Organization Management section, users can create and edit Sites and Site Tags, as well as invite
users to the organization.
Refer to the Organization Management section for more information.
License
Management
From the License Management section, users can consult more detailed information of all licenses assigned to
the organization including status, activation and expiration dates, and how much time is currently left on a
license.
Refer to the License Management section for more information.
Inventory
From the Inventory section, users can consult comprehensive information about all devices currently assigned
to the selected organization, including status, hardware information, and which Site (Tag) it is associated with.
New devices can also be added from this window.
Refer to the Inventory section for more information.
Firmware
From the Firmware section, users can set device upgrade schedules, or manually upgrade a device’s firmware.
Refer to the Firmware section for more information.
Alert
Settings
From the Alert Settings section, users can choose the type of network events that will trigger alert
notifications.
Refer to the Alert Settings section for more information.
Add Device
From the Add Device section, users can quickly add a new device to the organization.
Refer to the Add Device section for more information.
Account Management
From the Account Management window users can consult an overview of all managed user accounts. It provides additional
information about users, including the organization, Site Tag, and Site(s) the user is assigned to, and the user status.
Note: Access to user accounts depends on the account type and privilege level of the managing user.
Inviting a New User
1. Navigate to Settings > Account Management.
2. Click Invite User.
3. Specify the following information:
User name Enter the user’s name.
Email address Enter the user’s email address. This is also the user name to log into the Nuclias Portal
interface.
Role
Select a role for the user. Roles determine the degree of editing and viewing privileges
of the user.
Admin: Full editing and full viewing rights.
Editor: Partial editing and full viewing rights.
Monitor: Limited editing and partial viewing rights.
Viewer: Limited viewing rights.
Access Level Select the access level of the user. This determines what information the user can view.
Based on the selected access level, select the organization from the drop-down menu.
Managed Site This determines which Sites of which the organization can be viewed by the user.
Selecting All sites will allow the user to see all Sites under the selected organization.
4. Click Submit.
Editing an Existing User
1. Navigate to Settings > Account Management.
2. From the user account list, click the user you wish to edit.
3. In the Edit User window, edit the following information:
Name Enter a user name
Role
Select a role for the user. Roles determine the degree of editing and viewing privileges
of the user.
Admin: Full editing and full viewing rights.
Editor: Partial editing and full viewing rights.
Monitor: Limited editing and partial viewing rights.
Viewer: Limited viewing rights.
Managed Site This determines which Sites of which the organization can be viewed by the user.
Selecting All sites will allow the user to see all Sites under the selected organization.
4. Click Save change.
Searching for a User
1. Navigate to Settings > Account Management.
2. From the user list, click the Search field.
3. Enter the user name.
Note: All user names matching the value entered in the search field will automatically appear.
4. [Optional] Click the filter drop-down menu and enter the following information:
Note: Multiple filters can be populated to narrow down the search result.
Name Enter the user name.
Email Enter the user’s email address.
Role Enter the role assigned to the user.
Deleting a User
Users can be deleted from an organization, permanently removing their ability to view and edit the organization.
Note: The ability to delete a user is dependent on the role and privilege level of the managing user.
1. Navigate to Settings > Account Management.
2. From the user account list, click the checkbox next to the user account(s) you wish to delete.
3. Click Delete.
4. When prompted to confirm, enter your user password.
Note: This is the password of the managing user and not the password of the user to be deleted.
5. Click Yes.
Note: The deleted user will receive a notification email to confirm the account was deleted.
Organization Management
From the Organization Management window, users can view more information about all organizations linked to the user account
including organization type, device status and amount. Users can also create Site and Site Tags, and invite new users.
Creating a New Organization
Organization creation is only available for MSP-level users. Normal user accounts cannot create additional organizations.
Adding a Site to an Organization
Sites are an easy way for organizations to geographically group devices together. Sites are informational and do not impact the
configuration settings of devices that are listed under it. Creating additional Sites allows users to further subdivide and structure
the organization and network.
1. Navigate to Settings > Organization Management.
2. From the organization list, click Create Site under the Actions column.
3. Specify the following information:
Site Name Enter a name for the Site
Site tag [Optional] Select a Site Tag from the drop-down menu. This will place the Site under the
selected Site Tag in the organization structure.
Country and local time zone Select a country and time zone from the respective drop-menu.
Address Enter a valid address. This is required for the Site to properly show on the Map
overview.
NTP server 1 Enter an NTP server address.
NTP server 2 [Optional] Enter a secondary NTP server address.
Name [Optional] Enter the name of the Site’s contact person.
Phone [Optional] Enter the contact number of the Site’s contact person.
Email address [Optional] Enter the email address of the Site’s contact person.
4. Click Save.
Adding A Site Tag to an Organization
1. Navigate to Settings > Organization Management.
2. From the organization list, click Create Site Tag under the Actions column.
3. Specify the following information:
Site Name Enter a name for the Site
Parent Tag Select a Parent Tag from the drop-down menu. This will place this Site Tag under the
selected Parent Tag in the organization’s structure.
4. Click Save.
Invite Users to an Organization
Additional users can be invited to the organization through the organization management window.
Note: The ability to invite users depends on the account role and privilege level of the managing user.
1. Navigate to Settings > Organization Management.
2. From the organization list, click Invite User under the Actions column.
3. Specify the following information:
User name Enter the user’s name.
Access Level Select the access level of the user. This determines what information the user can view.
Based on the selected access level, select the organization from the drop-down menu.
Email address Enter the user’s email address. This is also the user name to log into the Nuclias Portal
interface.
Site Tag
Select a Site tag. This determines which Site tags of the organization can be viewed by
the user. Selecting None will allow the user to see all Site tags under the selected
organization.
Site
Based on the selected Site tag, select a Site. This determines which Sites of the
organization can be viewed by the user. Selecting All will allow the user to see all Sites
under the selected organization.
Role
Select a role for the user. Roles determine the degree of editing and viewing privileges
of the user.
Admin: Full editing and full viewing rights.
Editor: Partial editing and full viewing rights.
Monitor: Limited editing and partial viewing rights.
Viewer: Limited viewing rights.
4. Click Save.
Deleting an Organization
Organization deletion is only available for Managed Services Providers (MSP)-level users. Normal user accounts cannot delete
additional organizations.
License Management
The License Management window provides more detailed information for all licenses assigned to the selected organization
including status, activation and expiration dates, and how much time is currently left on a license.
Adding a License Key
A single licenses key can be added to the organization so they can be manually assigned to a device at a later point.
1. Navigate to Settings > License Management.
2. Click Add Licenses.
3. In the License Key window, enter the required information:
License Key Enter a valid license key.
4. Click Add.
Bulk Adding Multiple Licenses
Multiple licenses keys can be bulk added to the organization so they can be manually assigned to a device at a later point.
1. Navigate to Configure > License Management.
2. Click Bulk Import.
3. [Optional] Download the reference sample template.
4. Click Browse.
5. Locate the CSV-formatted file containing the license keys using the following format:.
[License key]
6. Click Upload.
Searching for a License Key
1. Navigate to Configure > License Management.
2. From the license key list, click the Search field.
3. Enter the license key number.
Note: All license keys matching the value entered in the search field will automatically appear.
4. [Optional] Click the filter drop-down menu and enter the following information:
Note: Multiple filters can be populated to narrow down the search result.
Status Enter the current status of the license. The available statuses are Inactive and Active.
License Key Enter the license key serial number.
Term Enter the license term. The available terms are 1 Year and 3 Years.
Claimed at Enter the date and time the license was added to the organization in the format
mm/dd/yyyy 00:00 AM/PM.
Organization Enter the name of the organization the license key is linked to.
Device UID Enter the UID of the device the license is linked to.
Model Name Enter the model name of the device the license is linked to.
MAC Address Enter the MAC address of the device the license is linked to.
Start Date Enter the license start date in the format mm/dd/yyyy.
Expiration Date Enter the license expiration date in the format mm/dd/yyyy.
Time Remaining Enter the time remaining on the license in the format mm/dd/yyyy.
Viewing the License History
1. Navigate to Settings > License Management.
2. From the license key list, click License History in the top-right.
Downloading License Key List
1. Navigate to Settings > License Management.
2. From the license key list, click the Download icon in the top-right.
Inventory
From the Inventory window, users can consult comprehensive information about all devices currently assigned to the selected
organization, including status, hardware information, and which Site and Profile it is associated with. The inventory is divided into
three sections: Used (assigned), Unused (unassigned devices), and Both (all devices).
Note: The displayed devices are based on the selected organization and Site.
Adding and Registering a Single Device to a Site
When adding a new device, assigning a Site and Profile to a device during the device registration process allows it to be used
immediately.
1. Navigate to Settings > Inventory.
2. Click Add device.
3. Specify the following information:
Device UID
Enter the device’s Unique Identifier (UID) found on the label printed on the device.
The UID may be listed in the format XXXX-XXXX-XXXX or XXXXXXXXXXXX. When
entering the UID, do not include dashes.
Device Name Enter a name for the device.
4. Under Register device, select Enable.
5. Specify the following information:
Site Select a Site to link this device to.
Profile Select a Profile for this device. The device will use the settings configured in that
profile.
License Key
[Optional] Enter the device license key.
Note: Every new device will be issued a one-year free license key. Once expired, an
additional license must be purchased to continue using the device.
6. Click Save.
Adding a Single Device to the Inventory
Adding a new device to the Inventory stores the device in a warehouse where it is kept inactive until it is manually assigned to a
Site and Profile by the user at a later point.
1. Navigate to Settings > Inventory.
2. Click Add device.
3. Specify the following information:
Device UID
Enter the device’s Unique Identifier (UID) found on the label printed on the device.
The UID may be listed in the format XXXX-XXXX-XXXX or XXXXXXXXXXXX. When
entering the UID, do not include dashes.
Device Name Enter a name for the device.
4. Under the Register Device option, select Disable.
5. Click Save.
Bulk Adding Multiple Devices to the Inventory
Bulk adding new devices to the Inventory stores the devices in a warehouse where they are kept inactive until they are manually
assigned to a Site and Profile by the user at a later point.
1. Navigate to Settings > Inventory.
2. Click Bulk import.
3. [Optional] Download the reference sample template.
4. Click Browse.
5. Locate the CSV-formatted file containing the UIDs of the devices.
Note: To add devices to the inventory, use the following format:
[UID]
6. Click Upload.
Bulk Adding and Registering Multiple Devices to a Site
When bulk adding a new device, assigning a Site and Profile to the devices during the device registration process allows them to be
used immediately.
1. Navigate to Settings > Inventory.
2. Click Bulk import.
3. [Optional] Download the reference sample template.
4. Click Browse.
5. Locate the CSV-formatted file containing the UIDs of the devices.
Note: To directly register devices to a Site, use the following format:
[UID][Device Name][Profile Name][Site][License Key]
6. Click Upload.
Deleting a Device from the Inventory
Deleting a device from the inventory completely removes the device from the organization it was linked to, allowing it to be
reassigned to a different organization.
1. Navigate to Settings > Inventory.
2. Click the tab of the inventory list to filter shown devices.
3. From the device list, click the checkbox next to the device(s) you wish to delete.
4. Click Delete.
5. When prompted to confirm, click Yes.
Searching for a Device
1. Navigate to Configure > Inventory.
2. Click the tab of the inventory list to filter shown devices.
3. From the device list, click the Search field.
4. Enter the device name.
Note: All devices matching the value entered in the search field will automatically appear.
Exporting the Inventory List
1. Navigate to Settings > Inventory.
2. Click the tab of the inventory list you wish to export.
Note: Each tab exports a separate inventory list for the respective tab.
3. From the device list, click the Download icon in the top-right.
Firmware
From the Firmware window, users can view basic firmware information, and set up a firmware upgrade schedule. Firmware
upgrades are managed at the Site level and configured per device type, which means that all devices of the same type that are
linked to that Site will use the same firmware upgrading policy.
Setting an Automatic Upgrade Window
Automatic upgrade windows provide an easy way of regularly maintaining device firmware by setting a fixed weekly time and
date to automatically scan for new firmware and upgrade devices if a new firmware version is available.
1. Navigate to Settings > Firmware.
2. Select a Site from the Site menu in the top of the screen.
3. Select a day of a week and time of day from the drop-down menu.
4. Click the tab of the device you wish to configure firmware upgrades for.
Note: Upgrade windows need to be configured separately for each device type.
5. Select Follow upgrade window.
6. Click Save.
Setting a Custom Device Upgrade Time
Users can define a specific time and date to scan for firmware updates which overrides the automatic upgrade schedule.
1. Navigate to Settings > Firmware.
2. Select a Site from the Site menu in the top of the screen.
3. Select a day of a week and time of day from the drop-down menu.
4. Click the tab of the device you wish to configure firmware upgrades for.
Note: Upgrade windows need to be configured separately for each device type.
5. Select Reschedule the upgrade to.
6. Click the date field to choose a date and select a time from the drop-down menu.
7. Click Save.
Performing a Manual Firmware Upgrade
Devices can be manually upgraded by performing an on-the-spot firmware upgrade check.
1. Navigate to Settings > Firmware.
2. Select a Site from the Site menu in the top of the screen.
3. Select a day of a week and time of day from the drop-down menu.
4. Click the tab of the device you wish to configure firmware upgrades for.
Note: Upgrade windows need to be configured separately for each device type.
5. Select Perform the upgrade now.
6. Click Upgrade now.
7. When prompted to confirm, click Yes.
Alert Settings
Configuring Alert Notifications
Users can customize what type of network events will trigger alert notifications. Events are divided into general and device-
specific events.
1. Navigate to Settings > Alert Settings.
2. In the General section, select the event types to receive alert notifications for:
Firmware upgraded Sends an alert notification when a device firmware has successfully upgraded.
Firmware upgrade failed Sends an alert notification when a device firmware upgrade failed.
Device added to profile Sends an alert notification when a device has been assigned to a Profile.
Device removed from profile Sends an alert notification when a device has been unassigned from a Profile.
Device connected to Nuclias
Sends an alert notification when a device has successfully connected to the Nuclias
server.
Configuration pushed to devices Sends an alert notification when a configuration update has been successfully pushed to
affected devices.
Configuration failed to push to
device
Sends an alert notification when a configuration update failed to be pushed to affected
devices.
3. In the Access Point section, select a time (in minutes) from the drop-down menu, and check the respective checkbox to
receive notifications by email or through the app whenever the device goes offline for longer than the selected time
period.
4. In the Switch section, select a time (in minutes) from the drop-down menu, and check the respective checkbox to
receive notifications by email or through the app whenever the device goes offline for longer than the selected time
period.
5. Select Any port or a specific from the drop-down menu, select a time (in minutes) from the drop-down menu, and check
the respective checkbox to receive notifications by email or through the app whenever the selected port(s) are down
for longer than the selected time period.
6. Click Save.
Add Device
1. Navigate to Settings > Add device.
Note: The add device window will automatically appear.
2. Specify the following information:
Device UID
Enter the device’s Unique Identifier (UID) found on the label printed on the device.
The UID may be listed in the format XXXX-XXXX-XXXX or XXXXXXXXXXXX. When
entering the UID, do not include dashes.
Device name Enter a name for the device.
Site Select a Site to link this device to.
Profile Select a Profile for this device. The device will use the settings configured in that
profile.
License Key
[Optional] Enter the device license key.
Note: Every new device will be issued a one year free license key. Once expired, an
additional license must be purchased to continue using the device.
3. Click Save.
Help
Contact Us
From the Contact Us window, users can submit a support ticket for various issues with devices or the platform, as well as provide
feedback so we may continue to improve the quality of our platform.
Contacting Nuclias Support
1. Navigate to Help > Contact Us.
2. Specify the following information:
Name Click to enter a sender name. The recipient will see this name. By default, this is the
username.
E-mail Enter an email address. Responses to submitted tickets will be received on this email
address. By default, this is the user account email.
Phone [Optional] Enter a contact number.
Issue category Select a category type from the drop-down menu.
Problem device
If Installation, Device Problem, or License Issue is selected as the category, enter the
UID of the affected device.
[Optional] Click Add to enter additional device UIDs.
Description Enter a description of the issue or feedback.
3. [Optional] Drag and drop an image file of up to 2 mb in size. Alternatively, click Browse and navigate to the image file.
4. Click Submit.
Nuclias Cloud Mobile App
The Nuclias Cloud App is D-Link’s mobile cloud-based networking solution. With the Nuclias App, organizations can deploy,
configure, manage and monitor networks, all from the convenience of your mobile device.
Download the Nuclias Cloud App
The Nuclias Cloud App is currently available for iOS smart devices. Go to the App Store and search for Nuclias, or scan the QR
code below:
Logging into your Nuclias Cloud Account
After you have downloaded and installed the Nuclias Cloud app from the app store, open the application and you will be prompted
to enter your Nuclias Cloud account's email and password.
Note: It is recommended you first register, set up and configure your account from the your desktop, then login using your existing
account.
DBA-3621P
Nuclias Cloud Managed AC1300 Wave 2 Outdoor Access Point
