Table of Contents
- OptiPlex 3080 Small Form Factor Service Manual
- Contents
- Working on your computer
- Technology and components
- Field service information
- Recommended tools
- Screw List
- Side cover
- Front bezel
- 2.5-inch hard-drive assembly
- 3.5-inch hard-drive assembly
- Hard-drive and optical-drive module
- Solid-state drive
- Optical drive
- WLAN card
- Heat sink
- Coin-cell battery
- Expansion card
- Memory modules
- Processor
- Power-supply unit
- Intrusion switch
- Optional I/O modules (Type C/ HDMI/VGA/DP/Serial)
- System board
- BIOS setup
- Troubleshooting
- Getting help
DELL 3080 User Manual
Displayed below is the user manual for 3080 by DELL which is a product in the PCs/Workstations category. This manual has pages.
Related Manuals
OptiPlex 3080 Small Form Factor
Service Manual
Regulatory Model: D15S
Regulatory Type: D15S002
February 2022
Rev. A03
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other
trademarks may be trademarks of their respective owners.
Chapter 1: Working on your computer........................................................................................... 6
Safety instructions.............................................................................................................................................................. 6
Before working inside your computer.......................................................................................................................6
Safety precautions.........................................................................................................................................................7
Electrostatic discharge—ESD protection................................................................................................................7
ESD field service kit ..................................................................................................................................................... 8
After working inside your computer..........................................................................................................................9
Chapter 2: Technology and components.......................................................................................10
Graphics options................................................................................................................................................................ 10
Intel UHD 610 Graphics...............................................................................................................................................10
Intel UHD 630 Graphics..............................................................................................................................................10
NVIDIA GeForce GT 730............................................................................................................................................. 11
AMD Radeon RX 640.................................................................................................................................................. 12
AMD Radeon R5 430...................................................................................................................................................13
System management features........................................................................................................................................ 13
Dell Client Command Suite for In-Band systems management ........................................................... 14
Chapter 3: Field service information............................................................................................ 15
Recommended tools..........................................................................................................................................................15
Screw List............................................................................................................................................................................15
Side cover............................................................................................................................................................................ 16
Removing the side cover............................................................................................................................................16
Installing the side cover.............................................................................................................................................. 17
Front bezel...........................................................................................................................................................................19
Removing the front bezel...........................................................................................................................................19
Installing the front bezel.............................................................................................................................................19
2.5-inch hard-drive assembly......................................................................................................................................... 20
Removing the 2.5 in. hard drive assembly.............................................................................................................20
Removing the hard drive bracket.............................................................................................................................21
Installing the 2.5 in. hard drive assembly...............................................................................................................22
Installing the hard drive bracket.............................................................................................................................. 23
3.5-inch hard-drive assembly......................................................................................................................................... 24
Removing the 3.5-inch hard drive...........................................................................................................................24
Installing the 3.5-inch hard drive............................................................................................................................. 26
Hard-drive and optical-drive module............................................................................................................................ 28
Removing the hard-disk drive and optical-disk drive module...........................................................................28
Installing the hard-disk drive and optical-disk drive module............................................................................. 30
Solid-state drive................................................................................................................................................................ 33
Removing the M.2 2230 PCIe solid-state drive................................................................................................... 33
Installing the M.2 2230 PCIe solid-state drive..................................................................................................... 33
Removing the M.2 2280 PCIe solid-state drive................................................................................................... 34
Installing the M.2 2280 PCIe solid-state drive..................................................................................................... 35
Optical drive....................................................................................................................................................................... 36
Contents
Contents 3
Removing the slim optical-drive...............................................................................................................................36
Installing the slim optical-drive.................................................................................................................................37
WLAN card..........................................................................................................................................................................39
Removing the WLAN card.........................................................................................................................................39
Installing the WLAN card...........................................................................................................................................40
Heat sink.............................................................................................................................................................................. 41
Removing the heat-sink..............................................................................................................................................41
Installing the heat-sink................................................................................................................................................41
Coin-cell battery................................................................................................................................................................ 42
Removing the coin-cell battery................................................................................................................................42
Installing the coin-cell battery.................................................................................................................................. 43
Expansion card...................................................................................................................................................................44
Removing the expansion card.................................................................................................................................. 44
Installing the graphics card....................................................................................................................................... 45
Memory modules............................................................................................................................................................... 46
Removing the memory modules...............................................................................................................................46
Installing the memory modules................................................................................................................................. 47
Processor............................................................................................................................................................................ 48
Removing the processor............................................................................................................................................48
Installing the processor..............................................................................................................................................49
Power-supply unit..............................................................................................................................................................51
Removing the power-supply unit............................................................................................................................. 51
Installing the power-supply unit...............................................................................................................................54
Intrusion switch................................................................................................................................................................. 58
Removing the intrusion switch.................................................................................................................................58
Installing the intrusion switch...................................................................................................................................59
Optional I/O modules (Type C/ HDMI/VGA/DP/Serial)........................................................................................ 59
Removing optional I/O modules (Type C/ HDMI/VGA/DP/Serial)............................................................... 59
Installing optional I/O modules (Type C/ HDMI/VGA/DP/Serial)..................................................................60
System board..................................................................................................................................................................... 64
Removing the system board..................................................................................................................................... 64
Installing the system board....................................................................................................................................... 66
Chapter 4: BIOS setup................................................................................................................. 71
BIOS overview.................................................................................................................................................................... 71
Entering BIOS setup program......................................................................................................................................... 71
Navigation keys...................................................................................................................................................................71
One time boot menu......................................................................................................................................................... 72
System setup options....................................................................................................................................................... 72
General options............................................................................................................................................................ 72
System information..................................................................................................................................................... 73
Video screen options.................................................................................................................................................. 74
Security.......................................................................................................................................................................... 74
Secure boot options....................................................................................................................................................75
Intel Software Guard Extensions options.............................................................................................................. 76
Performance................................................................................................................................................................. 76
Power management.................................................................................................................................................... 77
Post behavior................................................................................................................................................................78
Virtualization support..................................................................................................................................................78
Wireless options........................................................................................................................................................... 78
4Contents
Maintenance................................................................................................................................................................. 79
System logs...................................................................................................................................................................79
Advanced configuration............................................................................................................................................. 79
SupportAssist System Resolution........................................................................................................................... 80
Updating the BIOS............................................................................................................................................................ 80
Updating the BIOS in Windows................................................................................................................................80
Updating the BIOS in Linux and Ubuntu................................................................................................................80
Updating the BIOS using the USB drive in Windows.......................................................................................... 81
Updating the BIOS from the F12 One-Time boot menu..................................................................................... 81
System and setup password...........................................................................................................................................82
Assigning a system setup password....................................................................................................................... 82
Deleting or changing an existing system setup password.................................................................................83
Clearing CMOS settings.................................................................................................................................................. 83
Clearing BIOS (System Setup) and System passwords.......................................................................................... 83
Chapter 5: Troubleshooting.........................................................................................................84
Dell SupportAssist Pre-boot System Performance Check diagnostics................................................................84
Running the SupportAssist Pre-Boot System Performance Check................................................................84
Diagnostics..........................................................................................................................................................................85
Diagnostic error messages.............................................................................................................................................. 87
System error messages................................................................................................................................................... 89
Recovering the operating system................................................................................................................................. 90
Backup media and recovery options.............................................................................................................................90
WiFi power cycle............................................................................................................................................................... 90
Chapter 6: Getting help...............................................................................................................92
Contacting Dell.................................................................................................................................................................. 92
Contents 5
Working on your computer
Topics:
•Safety instructions
Safety instructions
Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless
otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped
with your computer.
WARNING: Before working inside your computer, read the safety information that is shipped with your
computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
WARNING: Disconnect your computer from all power sources before opening the computer cover or panels.
After you finish working inside the computer, replace all covers, panels, and screws before connecting your
computer to an electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is flat, dry and clean.
CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching the
pins and the contacts.
CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical
assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the
safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal
surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal
surface to dissipate static electricity which could harm internal components.
CAUTION: When you disconnect a cable, pull it by its connector or its pull tab, not the cable itself. Some cables
have connectors with locking tabs or thumb-screws that you must disengage before disconnecting the cable.
When disconnecting cables, keep them evenly-aligned to avoid bending the connector pins. When connecting
cables, ensure that the ports and the connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
NOTE: The color of your computer and certain components may appear differently than shown in this document.
Before working inside your computer
About this task
NOTE: The images in this document may differ from your computer depending on the configuration you ordered.
Steps
1. Save and close all open files and exit all open applications.
2. Shut down your computer. Click Start > Power > Shut down.
1
6 Working on your computer
NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down
instructions.
3. Disconnect your computer and all attached devices from their electrical outlets.
4. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.
CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the
cable from the network device.
5. Remove any media card and optical disc from your computer, if applicable.
Safety precautions
The safety precautions chapter details the primary steps to be taken before performing any disassembly instructions.
Observe the following safety precautions before you perform any installation or break/fix procedures involving disassembly or
reassembly:
●Turn off the system and all attached peripherals.
●Disconnect the system and all attached peripherals from AC power.
●Disconnect all network cables, telephone, and telecommunications lines from the system.
●Use an ESD field service kit when working inside any desktop to avoid electrostatic discharge (ESD) damage.
●After removing any system component, carefully place the removed component on an anti-static mat.
●Wear shoes with non-conductive rubber soles to reduce the chance of getting electrocuted.
Standby power
Dell products with standby power must be unplugged before you open the case. Systems that incorporate standby power are
essentially powered while turned off. The internal power enables the system to be remotely turned on (wake on LAN) and
suspended into a sleep mode and has other advanced power management features.
Unplugging, pressing and holding the power button for 15 seconds should discharge residual power in the system board.
Bonding
Bonding is a method for connecting two or more grounding conductors to the same electrical potential. This is done through
the use of a field service electrostatic discharge (ESD) kit. When connecting a bonding wire, ensure that it is connected to bare
metal and never to a painted or non-metal surface. The wrist strap should be secure and in full contact with your skin, and
ensure that you remove all jewelry such as watches, bracelets, or rings prior to bonding yourself and the equipment.
Electrostatic discharge—ESD protection
ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards,
processors, memory DIMMs, and system boards. Very slight charges can damage circuits in ways that may not be obvious, such
as intermittent problems or a shortened product life span. As the industry pushes for lower power requirements and increased
density, ESD protection is an increasing concern.
Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than
in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.
Two recognized types of ESD damage are catastrophic and intermittent failures.
●Catastrophic – Catastrophic failures represent approximately 20 percent of ESD-related failures. The damage causes
an immediate and complete loss of device functionality. An example of catastrophic failure is a memory DIMM that has
received a static shock and immediately generates a "No POST/No Video" symptom with a beep code emitted for missing or
nonfunctional memory.
●Intermittent – Intermittent failures represent approximately 80 percent of ESD-related failures. The high rate of
intermittent failures means that most of the time when damage occurs, it is not immediately recognizable. The DIMM
receives a static shock, but the tracing is merely weakened and does not immediately produce outward symptoms related to
the damage. The weakened trace may take weeks or months to melt, and in the meantime may cause degradation of memory
integrity, intermittent memory errors, etc.
Working on your computer 7
The more difficult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded")
failure.
Perform the following steps to prevent ESD damage:
●Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do not
provide adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on parts
with increased sensitivity to ESD damage.
●Handle all static-sensitive components in a static-safe area. If possible, use anti-static floor pads and workbench pads.
●When unpacking a static-sensitive component from its shipping carton, do not remove the component from the anti-static
packing material until you are ready to install the component. Before unwrapping the anti-static packaging, ensure that you
discharge static electricity from your body.
●Before transporting a static-sensitive component, place it in an anti-static container or packaging.
ESD field service kit
The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main components:
anti-static mat, wrist strap, and bonding wire.
Components of an ESD field service kit
The components of an ESD field service kit are:
●Anti-Static Mat – The anti-static mat is dissipative and parts can be placed on it during service procedures. When using an
anti-static mat, your wrist strap should be snug and the bonding wire should be connected to the mat and to any bare metal
on the system being worked on. Once deployed properly, service parts can be removed from the ESD bag and placed directly
on the mat. ESD-sensitive items are safe in your hand, on the ESD mat, in the system, or inside a bag.
●Wrist Strap and Bonding Wire – The wrist strap and bonding wire can be either directly connected between your wrist
and bare metal on the hardware if the ESD mat is not required, or connected to the anti-static mat to protect hardware that
is temporarily placed on the mat. The physical connection of the wrist strap and bonding wire between your skin, the ESD
mat, and the hardware is known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never
use wireless wrist straps. Always be aware that the internal wires of a wrist strap are prone to damage from normal wear
and tear, and must be checked regularly with a wrist strap tester in order to avoid accidental ESD hardware damage. It is
recommended to test the wrist strap and bonding wire at least once per week.
●ESD Wrist Strap Tester – The wires inside of an ESD strap are prone to damage over time. When using an unmonitored
kit, it is a best practice to regularly test the strap prior to each service call, and at a minimum, test once per week. A
wrist strap tester is the best method for doing this test. If you do not have your own wrist strap tester, check with your
regional office to find out if they have one. To perform the test, plug the wrist-strap's bonding-wire into the tester while it is
strapped to your wrist and push the button to test. A green LED is lit if the test is successful; a red LED is lit and an alarm
sounds if the test fails.
●Insulator Elements – It is critical to keep ESD sensitive devices, such as plastic heat sink casings, away from internal parts
that are insulators and often highly charged.
●Working Environment – Before deploying the ESD Field Service kit, assess the situation at the customer location. For
example, deploying the kit for a server environment is different than for a desktop or portable environment. Servers are
typically installed in a rack within a data center; desktops or portables are typically placed on office desks or cubicles. Always
look for a large open flat work area that is free of clutter and large enough to deploy the ESD kit with additional space to
accommodate the type of system that is being repaired. The workspace should also be free of insulators that can cause an
ESD event. On the work area, insulators such as Styrofoam and other plastics should always be moved at least 12 inches or
30 centimeters away from sensitive parts before physically handling any hardware components
●ESD Packaging – All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded
bags are preferred. However, you should always return the damaged part using the same ESD bag and packaging that the
new part arrived in. The ESD bag should be folded over and taped shut and all the same foam packing material should be
used in the original box that the new part arrived in. ESD-sensitive devices should be removed from packaging only at an
ESD-protected work surface, and parts should never be placed on top of the ESD bag because only the inside of the bag is
shielded. Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag.
●Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts
to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.
8Working on your computer
ESD protection summary
It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static
mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all
insulator parts while performing service and that they use anti-static bags for transporting sensitive components.
After working inside your computer
About this task
CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.
Steps
1. Replace all screws and ensure that no stray screws remain inside your computer.
2. Connect any external devices, peripherals, or cables you removed before working on your computer.
3. Replace any media cards, discs, or any other parts that you removed before working on your computer.
4. Connect your computer and all attached devices to their electrical outlets.
5. Turn on your computer.
Working on your computer 9
Technology and components
This chapter details the technology and components available in the system.
Topics:
•Graphics options
•System management features
Graphics options
Intel UHD 610 Graphics
Table 1. Intel UHD 610 Graphics specifications
Intel UHD 610 Graphics
Bus Type Integrated
Memory Type UMA
Graphics Level Celeron/Pentium Gold: GT2 (UHD)
Overlay Planes Yes
Operating Systems Graphics/ Video API Support DirectX 12, OpenGL (4.5 from Intel CML POR)
Supports maximum resolution ●DP: 4096 x 2304 @60 Hz, 24 bpp
●Option DP: 4096 x 2304 @60 Hz
●Option USB type-C Alt mode: 4096 x 2304 @60 Hz
●Option VGA: 1920 x 1200 @60 Hz
●Option HDMI2.0: 4096 x 2160 @60 Hz
Number of display supported Up to three displays supported
Multiple Display Support ●Two motherboard integrated DP1.4 HBR2 + One video
option (VGA/DP1.4 HBR2/HDMI2.0/USB3.2 Gen2 type-C
Alt-mode)
External Connectors Two MB integrated DP1.4 HBR2 + One video option (VGA/
DP1.4 HBR2/HDMI2.0/USB3.2 Gen2 type-C Alt-mode)
Intel UHD 630 Graphics
Table 2. Intel UHD 630 Graphics specifications
Intel UHD 630 Graphics
Bus Type Integrated
Memory Type UMA
Graphics Level
Overlay Planes Yes
Operating Systems Graphics/ Video API Support DirectX 12, OpenGL (4.5 from Intel CML POR)
2
10 Technology and components
Table 2. Intel UHD 630 Graphics specifications (continued)
Intel UHD 630 Graphics
Supports maximum resolution ●DP: 4096 x 2304 @60 Hz, 24 bpp
●Option DP: 4096 x 2304 @60 Hz
●Option USB type-C Alt mode: 4096 x 2304 @60 Hz
●Option VGA: 1920 x 1200 @60 Hz
●Option HDMI2.0: 4096 x 2160 @60 Hz
Number of display supported Up to three displays supported
Multiple Display Support ●Two motherboard integrated DP1.4 HBR2 + One video
option (VGA/DP1.4 HBR2/HDMI2.0/USB3.2 Gen2 type-C
Alt-mode)
External Connectors Two MB integrated DP1.4 HBR2 + One video option (VGA/
DP1.4 HBR2/HDMI2.0/USB3.2 Gen2 type-C Alt-mode)
NVIDIA GeForce GT 730
Table 3. NVIDIA GeForce GT 730 specifications
Feature Values
GPU frequency 902 MHz
DirectX 12.0
Shader model 5.0
Open CL 1.1
Open GL 4.5
GPU memory interface 64 bit
PCIe bus PCIe 3.0 x8
Display support One DisplayPort 1.2
Graphics memory configuration 2 GB, GDDR5
Graphics memory clock speed 2.5 GHz
Active fan sink 2-pin excluded fan controller
Slot number Single slot
PCB form factor Low profile
PCB layer 4 layer
PCB solder mask Green
Bracket form factor Low profile
Maximum resolution 3840 x 2160
Power consumption u
●20 W TDP
Technology and components 11
Table 3. NVIDIA GeForce GT 730 specifications (continued)
Feature Values
30 W TGP
3D mark performance ●3DMark 11 (P): E4131
●3Dmark Vantage(P):
AMD Radeon RX 640
Table 4. AMD Radeon RX 640 specifications
Feature Values
GPU frequency 1.2 GHz
DirectX 12
Shader model 5.0
Open CL 2.0
Open GL 4.5
GPU memory interface 128 bit
PCIe bus PCIe 3.0 x8
Display support ●Two Mini DisplayPorts
●One DisplayPort
Graphics memory configuration 4 GB, GDDR5
Graphics memory clock speed 7 Gbps
Active fan sink 4-pin embedded fan controller
Slot number Single slot
PCB form factor Low profile
PCB layer 6 layer
PCB solder mask Green
Bracket form factor Low profile
Maximum resolution 5120 x 2880
Power consumption 50 W
3D mark performance 3DMark 11 (P): 5315
12 Technology and components
AMD Radeon R5 430
Table 5. AMD Radeon R5 430 specifications
Feature Values
GPU frequency 780 MHz
DirectX 11.2
Shader model 5.0
Open CL 1.2
Open GL 4.2
GPU memory interface 64 bit
PCIe bus PCIe 3.0 x8
Display support Two DisplayPorts
Graphics memory configuration 2 GB, GDDR5
Graphics memory clock speed 1.5 GHz
Active fan sink 2-pin excluded fan controller
Slot number Single slot
PCB form factor Low profile
PCB layer 6 layer
PCB solder mask Green
Bracket form factor ●Full height
●Low profile
Maximum resolution 4096 x 2160
Power consumption ●25 W TDP
●35 W TGP
3D mark performance ●3DMark 11 (P)
●3Dmark Vantage(P)
System management features
Dell commercial systems come with a number of systems management options that are included by default for In-Band
management with the Dell Client Command Suite. In-Band management is when the system has a functional operating system
and the device is connected to a network so that it can be managed. The Dell Client Command Suite of tools can be leveraged
individually or with a systems management console like SCCM, LANDESK, KACE, etc.
We also offer Out-of-Band management as an option. Out-of-band management is when the system does not have a functional
operating system or is turned off and you still want to be able to manage the system in that state.
Technology and components 13
Dell Client Command Suite for In-Band systems management
Dell Client Command Suite is a free toolkit available for download, for all Latitude Rugged tablets at dell.com/support,
automates and streamlines systems management tasks, saving time, money, and resources. It consists of the following modules
that can be used independently, or with a variety of systems management consoles such as SCCM.
Dell Client Command Suite's integration with VMware Workspace ONE Powered by AirWatch, now allows customers to manage
their Dell client hardware from the cloud, using a single Workspace ONE console.
Dell Command | Deploy enables easy operating system (OS) deployment across all major OS deployment methodologies and
provides numerous system-specific drivers that have been extracted and reduced to an OS-consumable state.
Dell Command l Configure is a graphical user interface (GUI) admin tool for configuring and deploying hardware settings in a
pre-OS or post-OS environment, and it operates seamlessly with SCCM and Airwatch and can be self-integrated into LANDesk
and KACE. Simply, this is all about the BIOS. Command l Configure allows you to remotely automate and configure over 150+
BIOS settings for a personalized user experience.
Dell Command l PowerShell Provider can do the same things as Command l Configure, but with a different method.
PowerShell is a scripting language that allows customers to create a customized and dynamic configuration process.
Dell Command l Monitor is a Windows Management Instrumentation (WMI) agent that provides IT admins with an extensive
inventory of the hardware and health-state data. Admins can also configure hardware remotely by using command line and
scripting.
Dell Command l Power Manager (end-user tool) is a GUI-based factory-installed battery management tool that allows end
users to choose the battery management methods that meet their personal preferences or work schedule without sacrificing
IT's capability to control those settings with Group Policy.
Dell Command | Update (end-user tool) is factory-installed and allows admins to individually manage and automatically
present and install Dell updates to the BIOS, drivers, and software. Command l Update eliminates the time-consuming hunting
and pecking process of update installation.
Dell Command l Update Catalog provides searchable metadata that allows the management console to retrieve the latest
system-specific updates (driver, firmware or BIOS). The updates are then delivered seamlessly to end-users using the
customer's systems management infrastructure that is consuming the catalog (like SCCM).
Dell Command | vPro Out of Band console extends hardware management to systems that are offline or have an un-
reachable OS (Dell exclusive features).
Dell Command | Integration Suite for System Center - This suite integrates all the key components of the Client Command
Suite into Microsoft System Center Configuration Manager 2012 and Current Branch versions.
14 Technology and components
Field service information
Topics:
•Recommended tools
•Screw List
•Side cover
•Front bezel
•2.5-inch hard-drive assembly
•3.5-inch hard-drive assembly
•Hard-drive and optical-drive module
•Solid-state drive
•Optical drive
•WLAN card
•Heat sink
•Coin-cell battery
•Expansion card
•Memory modules
•Processor
•Power-supply unit
•Intrusion switch
•Optional I/O modules (Type C/ HDMI/VGA/DP/Serial)
•System board
Recommended tools
The procedures in this document require the following tools:
●Phillips #0 screwdriver
●Phillips #1 screwdriver
●Plastic scribe-Recommended for field technician
Screw List
The following table shows the screw list and the images for different components.
Table 6. Screw list
Component Screw type Quantity Image
FIO bracket 6-32 2
M.2 2230/2280 Solid-state drive M2x3 1
WLAN card M2x3 1
Power supply unit #6-32 3
3
Field service information 15
Table 6. Screw list (continued)
Component Screw type Quantity Image
System board #6-32 8
Side cover
Removing the side cover
Prerequisites
1. Follow the procedure in before working inside your computer.
NOTE: Ensure that you remove the security cable from the security-cable slot (if applicable).
About this task
The following images indicate the location of the side panels and provide a visual representation of the removal procedure.
16 Field service information
Steps
1. Press down on the release latch until your hear a click.
2. Slide the side cover towards the back of the system.
3. Lift the side cover from the system.
Installing the side cover
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the side panels and provides a visual representation of the installation procedure.
Field service information 17
Steps
1. Locate the side cover slot on your computer.
2. Slide the side cover towards the front of the system till you hear the release latch click.
Next steps
1. Follow the procedure in after working inside your computer.
18 Field service information
Front bezel
Removing the front bezel
Prerequisites
1. Follow the procedure in before working inside your computer.
2. Remove the side cover.
About this task
The following images indicate the location of the front bezel and provide a visual representation of the removal procedure.
Steps
1. Pry the retention tabs to release the front bezel from the system.
2. Remove the front bezel from the system.
Installing the front bezel
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the front bezel and provides a visual representation of the installation procedure.
Field service information 19
Steps
1. Position the bezel to align the tab holders with the slots on the system chassis.
2. Press the bezel until the tabs click into place.
Next steps
1. Install the side cover.
2. Follow the procedure in after working inside your computer.
2.5-inch hard-drive assembly
Removing the 2.5 in. hard drive assembly
Prerequisites
1. Follow the procedure in before working inside your computer.
2. Remove the side cover.
3. Remove the front bezel.
About this task
The following images indicate the location of the 2.5 in. hard drive and provide a visual representation of the removal procedure.
20 Field service information
Steps
1. Disconnect the hard drive data cable and power cable from the connectors on the hard drive.
2. Remove the 6-32 screw.
3. Release the hard drive assembly from the notch and slide the hard drive assembly out.
NOTE: Note the orientation of the hard drive so that you can replace it correctly.
Removing the hard drive bracket
Prerequisites
1. Follow the procedure in before working inside your computer.
2. Remove the side cover.
3. Remove the front bezel.
4. Remove the 2.5 in. hard drive assembly.
About this task
The following images indicate the location of the hard drive cage and provide a visual representation of the removal procedure.
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Steps
1. Locate the hard drive bracket on your computer.
2. Remove the eight M3x3 screws from the hard drive bracket.
Installing the 2.5 in. hard drive assembly
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the 2.5 in. hard drive and provides a visual representation of the installation
procedure.
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Steps
1. Insert the hard drive assembly into the slot on the system and slide the hard drive assembly down.
2. Press down the hard drive assembly, until it clicks into place.
3. Replace the 6-32 screw to fix the hard drive assembly.
4. Connect the power cable and hard drive cable to the connectors on the hard drive.
Next steps
1. Install the front bezel.
2. Install the side cover.
3. Follow the procedure in after working inside your computer.
Installing the hard drive bracket
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the hard drive cage and provides a visual representation of the installation
procedure.
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Steps
1. Replace the eight M3x3 screws to secure the hard drive bracket.
2. Align and insert the drive bracket with the slots on the drive.
Next steps
1. Install the 2.5 in. hard drive assembly.
2. Install the front bezel.
3. Install the side cover.
4. Follow the procedure in after working inside your computer.
3.5-inch hard-drive assembly
Removing the 3.5-inch hard drive
Prerequisites
1. Follow the procedure in before working inside your computer.
2. Remove the side cover.
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Steps
1. Remove the two (6x32) screws that secure the hard-drive caddy to the hard-drive and optical-drive cage.
2. Slide the hard-drive towards the right to free it from the mounting points on the caddy and lift it away from the system.
3. Remove the two (6x32) screws that secure the hard drive to the caddy.
4. Slide and remove the hard drive from the caddy.
Installing the 3.5-inch hard drive
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the 3.5-inch hard drive and provides a visual representation of the installation
procedure.
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Steps
1. Slide the hard drive into the hard-drive caddy.
2. Install the two (6x32) screws to secure the hard drive to the hard-drive caddy.
3. Place the tabs on the right side of the hard-drive caddy onto the holders on the chassis and push the left side of the caddy
down.
NOTE: Use the arrows seen on the caddy as guides to identify the tabs on the tray.
4. Install the two (6x32) screws to secure the hard-caddy to the hard-drive and optical-drive cage.
Next steps
1. Install the front bezel.
2. Install the side cover.
3. Follow the procedure in after working inside your computer.
Hard-drive and optical-drive module
Removing the hard-disk drive and optical-disk drive module
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the Side cover
3. Remove the Front bezel
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About this task
The following images indicate the location of the hard-disk drive and optical-disk drive module and provide a visual
representation of the removal procedure.
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Removing ODD
Steps
1. Remove the hard-disk drive power cable and the SATA cable through the recess in the release latch.
2. Unroute the optical-disk drive cable and the hard-disk drive cable from the retention clip on the hard-disk drive and
optical-disk drive module.
3. Slide the release latch to unlock the hard-disk drive and optical-disk drive module.
4. Holding the release latch lift the hard-disk drive and optical-disk drive module.
5. Lift the hard-disk drive and optical-disk drive module and slide it out of the slot.
6. Flip the hard-disk drive and optical-disk drive module to disconnect the optical-disk drive data and power cables.
Installing the hard-disk drive and optical-disk drive module
Prerequisites
About this task
The following image indicates the location of the hard-disk drive and optical-disk drive module and provides a visual
representation of the installation procedure.
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Steps
1. Connect the optical-drive data and power cable to the connectors on the optical-drive and flip the hard-disk drive and
optical-disk drive module.
2. Insert the tabs on the hard-disk drive and optical-disk drive module into the slot on the system at an angle.
3. Lower the hard-disk drive and optical-disk drive module into the slot.
4. Slide the release latch to lock the hard-disk drive and optical-disk drive module.
5. Reroute the hard-disk drive power cable and SATA cable through the retention clips on the hard-disk drive and optical-disk
drive module.
6. Reroute the hard-disk drive power cable and the SATA cable through the recess on the release tab.
Next steps
1. Install the Front bezel
2. Install the Side cover
3. Follow the procedure in After working inside your computer.
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Solid-state drive
Removing the M.2 2230 PCIe solid-state drive
Prerequisites
1. Follow the procedure in before working inside your computer.
2. Remove the side cover.
3. Remove the front bezel.
4. Remove the 2.5 in. hard drive assembly.
About this task
The following images indicate the location of the solid-state drive and provide a visual representation of the removal procedure.
Steps
1. Remove the screw (M2x3) that secures the solid-state drive to the system board.
2. Slide and lift the solid-state drive off the system board.
Installing the M.2 2230 PCIe solid-state drive
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the solid-state drive and provides a visual representation of the installation
procedure.
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Steps
1. Align the notch on the solid-state drive with the tab on the solid-state drive slot.
2. Insert the solid-state drive at a 45-degree angle into the system board.
3. Replace the screw (M2X3) that secures the M.2 PCIe solid-state drive to the system board.
Next steps
1. Install the 2.5 in. hard drive assembly.
2. Install the front bezel.
3. Install the side cover.
4. Follow the procedure in after working inside your computer.
Removing the M.2 2280 PCIe solid-state drive
Prerequisites
1. Follow the procedure in before working inside your computer.
2. Remove the side cover.
3. Remove the front bezel.
4. Remove the 2.5 in. hard drive assembly.
About this task
The following images indicate the location of the solid-state drive and provide a visual representation of the removal procedure.
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Steps
1. Remove the screw (M2x3) that secures the solid-state drive to the system board.
2. Slide and lift the solid-state drive off the system board.
Installing the M.2 2280 PCIe solid-state drive
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the solid-state drive and provides a visual representation of the installation
procedure.
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Steps
1. Align the notch on the solid-state drive with the tab on the solid-state drive slot.
2. Insert the solid-state drive at a 45-degree angle into the system board.
3. Replace the screw (M2X3) that secures the M.2 PCIe solid-state drive to the system board.
Next steps
1. Install the 2.5 in. hard drive assembly.
2. Install the front bezel.
3. Install the side cover.
4. Follow the procedure in after working inside your computer.
Optical drive
Removing the slim optical-drive
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the Side cover
3. Remove the Front bezel
About this task
The following images indicate the location of the slim optical-drive and provide a visual representation of the removal procedure.
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Steps
1. Press the release tab on the optical drive/ hard drive module.
2. Slide the optical drive out of the optical drive/ hard drive module.
3. Optical drive unit.
4. Optical drive/ hard drive module.
Installing the slim optical-drive
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
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About this task
The following image indicates the location of the slim optical-drive and provides a visual representation of the installation
procedure.
Steps
1. Optical drive/ hard drive module.
2. Optical drive unit.
3. Insert the optical drive into the optical drive/ hard drive module.
4. Press the Optical drive unit until it clicks in place.
Next steps
1. Install the Side cover
2. Install the Front bezel
3. Follow the procedure in After working inside your computer.
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WLAN card
Removing the WLAN card
Prerequisites
1. Follow the procedure in before working inside your computer.
2. Remove the side cover.
3. Remove the front bezel.
4. Remove the 2.5 in. hard drive assembly.
About this task
The following images indicate the location of the wireless card and provide a visual representation of the removal procedure.
Steps
1. Remove the (M2x3) screw that secures the WLAN card to the system board.
2. Lift the WLAN card bracket away from the WLAN card.
3. Disconnect the antenna cables from the WLAN card.
4. Slide and remove the WLAN card from the connector on the system board.
Field service information 39
Installing the WLAN card
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the wireless card and provides a visual representation of the installation procedure.
Steps
1. Connect the antenna cables to the WLAN card.
The following table provides the antenna-cable color scheme for the WLAN card of your computer.
Table 7. Antenna-cable color scheme
Connectors on the wireless card Antenna-cable color
Main (white triangle) White
Auxiliary (black triangle) Black
2. Place the WLAN card bracket to secure the WLAN cables.
3. Insert the WLAN card into the connector on the system board.
40 Field service information
4. Replace the (M2x3) screw to secure the plastic tab to the WLAN card.
Next steps
1. Install the 2.5 in. hard drive assembly.
2. Install the front bezel.
3. Install the side cover.
4. Follow the procedure in after working inside your computer.
Heat sink
Removing the heat-sink
Prerequisites
1. Follow the procedure in before working inside your computer.
2. Remove the side cover.
3. Remove the front bezel.
About this task
The following images indicate the location of the heat-sink and provide a visual representation of the removal procedure.
Steps
1. Disconnect the heat sink fan cable and loosen the four captive screws that secure the heat sink to the system.
2. Lift the heat-sink from the system board.
Installing the heat-sink
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
Field service information 41
About this task
The following image indicates the location of the VR heat sink and provides a visual representation of the installation procedure.
Steps
1. Place the heat sink on the processor.
2. Tighten the captive screws that secure the heat-sink to the system board and connect the heat sink fan cable to the system
board.
Next steps
1. Install the front bezel.
2. Install the side cover.
3. Follow the procedure in after working inside your computer.
Coin-cell battery
Removing the coin-cell battery
Prerequisites
1. Follow the procedure in before working inside your computer.
2. Remove the side cover.
3. Remove the front bezel.
About this task
The following images indicate the location of the coin-cell battery and provide a visual representation of the removal procedure.
42 Field service information
Steps
1. Using a plastic scribe, gently pry the coin-cell battery out of the slot on the system board.
2. Remove the coin-cell battery away from the system.
Installing the coin-cell battery
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the coin-cell battery and provides a visual representation of the installation
procedure.
Field service information 43
Steps
1. Insert the coin cell battery with the "+" sign facing up and slide it under the securing tabs at the positive side of the
connector.
2. Press the battery into the connector until it locks into place.
Next steps
1. Install the front bezel.
2. Install the side cover.
3. Follow the procedure in after working inside your computer.
Expansion card
Removing the expansion card
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the Side cover
About this task
The following images indicate the location of the graphics card and provide a visual representation of the removal procedure.
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Steps
1. Pull the metal tab to open the expansion card latch.
2. Pull the release tab at the base of the expansion card.
3. Lift the expansion card away from the connector on the system board.
Installing the graphics card
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the graphics card and provides a visual representation of the installation procedure.
Field service information 45
Steps
1. Align the expansion card with the connector on the system board.
2. Place the card in the connector and press down firmly. Ensure that the card is firmly seated.
3. Close the expansion card latch and press it until it clicks into place.
Next steps
1. Install the Side cover
2. Follow the procedure in After working inside your computer.
Memory modules
Removing the memory modules
Prerequisites
1. Follow the procedure in before working inside your computer.
2. Remove the side cover.
46 Field service information
3. Remove the front bezel.
4. Remove the 2.5 in. hard drive assembly.
About this task
The following images indicate the location of the memory modules and provide a visual representation of the removal procedure.
Steps
1. Pull the securing clips from the memory module until the memory module pops up.
2. Slide and remove the memory module from the memory-module slot.
Installing the memory modules
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the memory modules and provides a visual representation of the installation
procedure.
Field service information 47
Steps
1. Align the notch on the memory module with the tab on the memory-module slot.
2. Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place.
NOTE: If you do not hear the click, remove the memory module and reinstall it.
Next steps
1. Install the 2.5 in. hard drive assembly.
2. Install the front bezel.
3. Install the side cover.
4. Follow the procedure in after working inside your computer.
Processor
Removing the processor
Prerequisites
1. Follow the procedure in before working inside your computer.
2. Remove the side cover.
3. Remove the front bezel.
4. Remove the heat-sink.
NOTE: The processor might still be hot after the computer is shut down. Allow the processor to cool down before removing
it.
About this task
The following images indicate the location of the processor and provide a visual representation of the removal procedure.
48 Field service information
Steps
1. Press down and push the release lever away from the processor to release it from the securing tab.
2. Lift the lever upward to lift the processor cover.
CAUTION: When removing the processor, do not touch any of the pins inside the socket or allow any objects
to fall on the pins in the socket.
3. Gently lift the processor from the processor socket.
Installing the processor
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the processor and provides a visual representation of the installation procedure.
Field service information 49
Steps
1. Align the pin-1 corner of the processor with the pin 1 corner of the processor socket, and then place the processor in the
processor socket.
NOTE: The pin-1 corner of the processor has a triangle that aligns with the triangle on the pin-1 corner on the processor
socket. When the processor is properly seated, all four corners are aligned at the same height. If one or more corners of
the processor are higher than the others, the processor is not seated properly.
2. When the processor is fully seated in the socket, close the processor cover.
3. Press down and push the release lever under the tab to lock it.
Next steps
1. Install the heat-sink.
2. Install the front bezel.
3. Install the side cover.
4. Follow the procedure in after working inside your computer.
50 Field service information
Power-supply unit
Removing the power-supply unit
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the Side cover
3. Remove the Front bezel
4. Remove the Hard drive and optical drive module
NOTE: Note the routing of cables as you must route them again after you complete the task.
About this task
The following images indicate the location of the power-supply unit and provide a visual representation of the removal
procedure.
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Steps
1. Unroute the SATA cables from the retention clip on the support bracket.
2. Remove the two screws (M6X32) and slide the support bracket out from the slot.
3. Unroute the power-supply cable from the retention clip on the chassis.
4. Remove the three screws (M6X32) that secure the power-supply unit to the back of the chassis.
5. Press the power-supply unit release latch and slide the unit into the chassis.
6. Remove the power-supply unit out of the chassis.
Installing the power-supply unit
Prerequisites
Replace the exisiting components before you start the installation procedure.
About this task
The following image indicates the location of the power-supply unit and provides a visual representation of the installation
procedure.
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Steps
1. Align and place the power-supply unit into the slot on the chassis.
2. Slide the power-supply unit into the slot until it clicks in place.
3. Replace the three screws (M6X32) to secure the power-supply unit to the chassis.
4. Reroute the power-supply cables through retention clips and connect it to the connectors on the system board.
5. Place the support bracket into the slot and secure it with the two screws (M6X32).
6. Reroute the SATA cables through the retention clip on the support bracket.
Next steps
1. Install the Hard drive and optical drive module
2. Install the Front bezel
3. Install the Side cover
4. Follow the procedure in After working inside your computer.
Intrusion switch
Removing the intrusion switch
Prerequisites
1. Follow the procedure in before working inside your computer.
2. Remove the side cover.
3. Remove the fan duct.
About this task
The following images indicate the location of the intrusion switch and provides a visual representation of the removal procedure.
Steps
1. Disconnect the intruder cable from the connector on the system board.
2. Slide and remove the intrusion switch from the chassis.
58 Field service information
Installing the intrusion switch
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following images indicate the location of the intrusion switch and provides a visual representation of the installation
procedure.
Steps
1. Insert the intrusion switch into its slot and slide the switch to secure it into the slot.
2. Connect the intruder cable to the connector on the system board.
Next steps
1. Install the fan duct.
2. Install the side cover.
3. Follow the procedure in after working inside your computer.
Optional I/O modules (Type C/ HDMI/VGA/DP/Serial)
Removing optional I/O modules (Type C/ HDMI/VGA/DP/Serial)
Prerequisites
1. Follow the procedure in before working inside your computer.
2. Remove the side cover.
3. Remove the front bezel.
4. Remove the chassis fan.
5. Remove the fan duct.
Field service information 59
About this task
The following images indicate the location of the optional I/O Modules and provides a visual representation of the removal
procedure.
Steps
1. Remove the two (M3X3) screws that secure the optional i/O module to the computer chassis.
2. Disconnect the I/O-module cable from the connector on the system board.
3. Remove the I/O module from the computer.
Installing optional I/O modules (Type C/ HDMI/VGA/DP/Serial)
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following images indicate the location of the system board and provides a visual representation of the installation procedure.
60 Field service information
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Steps
1. To remove the dummy metal bracket, insert a flathead screwdriver in the hole of the bracket, push the bracket to release
the bracket, and then lift the bracket out from the system.
2. Insert the optional I/O module into its slot from the inside of your computer.
3. Connect the I/O cable to the connector on the system board .
4. Replace the two (M3X3) screws to secure the optional I/O module to the system.
Next steps
1. Install the chassis fan.
2. Install the fan duct
3. Install the front bezel.
4. Install the side cover.
5. Follow the procedure in after working inside your computer.
Field service information 63
System board
Removing the system board
Prerequisites
1. Remove the side cover.
2. Remove the front bezel.
3. Remove the hard drive assembly.
4. Remove the solid-state drive.
5. Remove the WLAN card.
6. Remove the heat-sink.
7. Remove the memory modules.
8. Remove the processor.
About this task
The following images indicate the location of the system board and provide a visual representation of the removal procedure.
64 Field service information
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Steps
1. Remove the screw (6-32) that secures the I/O panel.
2. Lift the I/O panel away from the system board.
3. Disconnect the intrusion switch cable.
4. Disconnect the system board power supply cables.
5. Disconnect the power button switch cable.
6. Disconnect the system fan cable.
7. Disconnect the processor power supply cable.
8. Disconnect the SATA cables.
9. Disconnect the SATA power cable.
10. Disconnect the internal speaker cable.
11. Remove the four Screws (6-32) and the single standoff screw (M2X4).
12. Lift and slide the system board out.
Installing the system board
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the system board and provides a visual representation of the installation procedure.
66 Field service information
Field service information 67
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Steps
1. Align and lower the system board into the system until the connectors at the back of the system board align with the slots
on the chassis, and the screw holes on the system board align with the standoffs on the system.
2. Replace the four screws (6-32) and the single standoff screw (M2X4) screw to secure the system board to the chassis.
3. Align and lower the I/O panel into the slot on the chassis.
4. Replace the screws (6-32) to secure the I/O panel to the chassis.
5. Reconnect the intrusion switch cable.
6. Reconnect the system board power supply cables.
7. Reconnect the power button switch cable.
8. Reconnect the system fan cable.
9. Reconnect the processor power supply cable.
10. Reconnect the SATA cables.
11. Reconnect the SATA power cable.
12. Reconnect the internal speaker cables.
Next steps
1. Install the memory modules.
2. Install the heat-sink.
Field service information 69
3. Install the WLAN card.
4. Install the solid-state drive.
5. Install the hard drive assembly.
6. Install the front bezel.
7. Install the side cover.
8. Follow the procedure in after working inside your computer.
70 Field service information
BIOS setup
CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program.
Certain changes can make your computer work incorrectly.
NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed.
NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen
information for future reference.
Use the BIOS Setup program for the following purposes:
●Get information about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive.
●Change the system configuration information.
●Set or change a user-selectable option, such as the user password, type of hard drive installed, and enabling or disabling
base devices.
Topics:
•BIOS overview
•Entering BIOS setup program
•Navigation keys
•One time boot menu
•System setup options
•Updating the BIOS
•System and setup password
•Clearing CMOS settings
•Clearing BIOS (System Setup) and System passwords
BIOS overview
The BIOS manages data flow between the computer's operating system and attached devices such as hard disk, video adapter,
keyboard, mouse, and printer.
Entering BIOS setup program
Steps
1. Turn on your computer.
2. Press F2 immediately to enter the BIOS setup program.
NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the desktop. Then,
turn off your computer and try again.
Navigation keys
NOTE: For most of the System Setup options, changes that you make are recorded but do not take effect until you restart
the system.
4
BIOS setup 71
Table 8. Navigation keys
Keys Navigation
Up arrow Moves to the previous field.
Down arrow Moves to the next field.
Enter Selects a value in the selected field (if applicable) or follow
the link in the field.
Spacebar Expands or collapses a drop-down list, if applicable.
Tab Moves to the next focus area.
NOTE: For the standard graphics browser only.
Esc Moves to the previous page until you view the main screen.
Pressing Esc in the main screen displays a message that
prompts you to save any unsaved changes and restarts the
system.
One time boot menu
To enter one time boot menu, turn on your computer, and then press F12 immediately.
NOTE: It is recommended to shutdown the computer if it is on.
The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options
are:
●Removable Drive (if available)
●STXXXX Drive (if available)
NOTE: XXX denotes the SATA drive number.
●Optical Drive (if available)
●SATA Hard Drive (if available)
●Diagnostics
The boot sequence screen also displays the option to access the System Setup screen.
System setup options
NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not appear.
General options
Table 9. General
Option Description
System Information Displays the following information:
●System Information: Displays BIOS Version, Service Tag, Asset Tag, Ownership Tag,
Manufacture Date, Ownership Date, and the Express Service Code.
●Memory Information: Displays Memory Installed, Memory Available, Memory Speed,
Memory Channel Mode, Memory Technology, DIMM 1 Size, and DIMM 2 Size.
●PCI Information: Displays Slot1_M.2, Slot2_M.2
●Processor Information: Displays Processor Type, Core Count, Processor ID, Current
Clock Speed, Minimum Clock Speed, Maximum Clock Speed, Processor L2 Cache,
Processor L3 Cache, HT Capable, and 64-Bit Technology.
●Device Information: Displays SATA-0, M.2 PCIe SSD-2, LOM MAC Address, Video
Controller, Audio Controller, Wi-Fi Device, and Bluetooth Device.
72 BIOS setup
Table 9. General (continued)
Option Description
Boot Sequence Allows you to specify the order in which the computer attempts to find an operating system
from the devices specified in this list.
UEFI Boot Path Security This option controls whether or not the system prompts the user to enter the Admin
password when booting a UEFI boot path from the F12 Boot Menu.
Date/Time Allows you to set the date and time settings. Changes to the system date and time take
effect immediately.
.
System information
Table 10. System Configuration
Option Description
Integrated NIC Allows you to control the onboard LAN controller. The option ‘Enable UEFI Network Stack’ is
not selected by default. The options are:
●Disabled
●Enabled
●Enabled w/PXE (default)
NOTE: Depending on the computer and its installed devices, the items that are listed in
this section may or may not appear.
SATA Operation Allows you to configure the operating mode of the integrated hard drive controller.
●Disabled = The SATA controllers are hidden
●AHCI = SATA is configured for AHCI mode
●RAID ON = SATA is configured to support RAID mode (selected by default)
Drives Allows you to enable or disable the various drives onboard:
●SATA-0 (enabled by default)
●M.2 PCIe SSD-0 (enabled by default)
Smart Reporting This field controls whether hard-drive errors for integrated drives are reported during system
startup. The Enable Smart Reporting option is disabled by default.
USB Configuration Allows you to enable or disable the integrated USB controller for:
●Enable USB Boot Support
●Enable Front USB Ports
●Enable Rear USB Ports
All the options are enabled by default.
Front USB Configuration Allows you to enable or disable the front USB ports. All the ports are enabled by default.
Rear USB Configuration Allows you to enable or disable the back USB ports. All the ports are enabled by default.
Audio Allows you to enable or disable the integrated audio controller. The option Enable Audio is
selected by default.
●Enable Microphone
●Enable Internal Speaker
Both the options are selected by default.
Dust Filter Maintenance Allows you to enable or disable BIOS messages for maintaining the optional dust filter that
is installed in your computer. BIOS will generate a pre-boot reminder to clean or replace the
dust filter based on the interval set. The option Disabled is selected by default.
●Disabled
●15 days
●30 days
BIOS setup 73
Table 10. System Configuration (continued)
Option Description
●60 days
●90 days
●120 days
●150 days
●180 days
Video screen options
Table 11. Video
Option Description
Primary Display Allows you to select the primary display when multiple controllers are available in the system.
●Auto (default)
●Intel HD Graphics
NOTE: If you do not select Auto, the on-board graphics device will be present and
enabled.
Security
Table 12. Security
Option Description
Admin Password Allows you to set, change, and delete the admin password.
System Password Allows you to set, change, and delete the system password.
Internal HDD-0 Password Allows you to set, change, and delete the computer’s internal hard drive password.
Password Configuration Allows you to control the minimum and maximum number of characters that are allowed for
an administrative password and the system password. The range of characters is between 4
and 32.
Password Bypass This option lets you bypass the System (Boot) Password and the internal hard drive
password prompts during a system restart.
●Disabled — Always prompt for the system and internal HDD password when they are set.
This option is disabled by default.
●Reboot Bypass — Bypass the password prompts on Restarts (warm boots).
NOTE: The system will always prompt for the system and internal HDD passwords when
powered on from the off state (a cold boot). Also, the system will always prompt for
passwords on any module bay HDDs that may be present.
Password Change This option lets you determine whether changes to the System and Hard Disk passwords are
permitted when an administrator password is set.
Allow Non-Admin Password Changes - This option is enabled by default.
UEFI Capsule Firmware
Updates
This option controls whether this system allows BIOS updates via UEFI capsule update
packages. This option is selected by default. Disabling this option will block BIOS updates
from services such as Microsoft Windows Update and Linux Vendor Firmware Service
(LVFS).
TPM 2.0 Security Allows you to control whether the Trusted Platform Module (TPM) is visible to the operating
system.
●TPM On (default)
●Clear
●PPI Bypass for Enable Commands
74 BIOS setup
Table 12. Security (continued)
Option Description
●PPI Bypass for Disable Commands
●PPI Bypass for Clear Commands
●Attestation Enable (default)
●Key Storage Enable (default)
●SHA-256 (default)
Choose any one option:
●Disabled
●Enabled (default)
Absolute This field lets you Enable, Disable or permanently Disable the BIOS module interface of the
optional Absolute Persistence Module service from Absolute Software.
●Enabled - This option is selected by default.
●Disable
●Permanently Disabled
Chassis Intrusion This field controls the chassis intrusion feature.
Choose any one of the options:
●Disabled (default)
●Enabled
●On-Silent
Admin Setup Lockout Allows you to prevent users from entering Setup when Admin password is set. This option is
not set by default.
Master Password Lockout Allows you to disable master password support. Hard Disk passwords need to be cleared
before the settings can be changed. This option is not set by default.
SMM Security Mitigation Allows you to enable or disable additional UEFI SMM Security Mitigation protections. This
option is not set by default.
Secure boot options
Table 13. Secure Boot
Option Description
Secure Boot Enable Allows you to enable or disable Secure Boot feature
●Secure Boot Enable
This option is not selected by default.
Secure Boot Mode Allows you to modify the behavior of Secure Boot to allow evaluation or enforcement of
UEFI driver signatures.
●Deployed Mode (default)
●Audit Mode
Expert key Management Allows you to manipulate the security key databases only if the system is in Custom Mode.
The Enable Custom Mode option is disabled by default. The options are:
●PK (default)
●KEK
●db
●dbx
If you enable the Custom Mode, the relevant options for PK, KEK, db, and dbx appear.
The options are:
●Save to File- Saves the key to a user-selected file
●Replace from File- Replaces the current key with a key from a user-selected file
●Append from File- Adds a key to the current database from a user-selected file
BIOS setup 75
Table 13. Secure Boot (continued)
Option Description
●Delete- Deletes the selected key
●Reset All Keys- Resets to default setting
●Delete All Keys- Deletes all the keys
NOTE: If you disable the Custom Mode, all the changes made will be erased and the
keys will restore to default settings.
Intel Software Guard Extensions options
Table 14. Intel Software Guard Extensions
Option Description
Intel SGX Enable This field specifies you to provide a secured environment for
running code/storing sensitive information in the context of
the main OS.
Click one of the following options:
●Disabled
●Enabled
●Software controlled—Default
Enclave Memory Size This option sets SGX Enclave Reserve Memory Size
Click one of the following options:
●32 MB
●64 MB
●128 MB—Default
Performance
Table 15. Performance
Option Description
Multi Core Support This field specifies whether the process has one or all cores
enabled. The performance of some applications improves with
the additional cores.
●All—Default
●1
●2
●3
Intel SpeedStep Allows you to enable or disable the Intel SpeedStep mode of
processor.
●Enable Intel SpeedStep
This option is set by default.
C-States Control Allows you to enable or disable the additional processor sleep
states.
●C states
This option is set by default.
Intel TurboBoost Allows you to enable or disable the Intel TurboBoost mode of
the processor.
76 BIOS setup
Table 15. Performance (continued)
Option Description
●Enable Intel TurboBoost
This option is set by default.
Hyper-Thread Control Allows you to enable or disable the HyperThreading in the
processor.
●Disabled
●Enabled—Default
Power management
Table 16. Power Management
Option Description
AC Recovery Determines how the system responds when AC power is re-applied after a power loss. You
can set the AC Recovery to:
●Power Off
●Power On
●Last Power State
This option is Power Off by default.
Enable Intel Speed Shift
Technology
Allows you to enable or disable Intel Speed Shift Technology support. The option Enable
Intel Speed Shift Technology is set by default.
Auto On Time Sets time to automatically turn on the computer. Time is kept in standard 12-hour format
(hour:minutes:seconds). Change the startup time by typing the values in the time and
AM/PM fields.
NOTE: This feature does not work if you turn off your computer using the switch on a
power strip or surge protector or if Auto Power is set to disabled.
Deep Sleep Control Allows you to define the controls when Deep Sleep is enabled.
●Disabled
●Enabled in S5 only
●Enabled in S4 and S5
.
USB Wake Support Allows you to enable the USB devices to wake the computer from standby mode. The option
"Enable USB Wake Support" is selected by default
Wake on LAN/WWAN This option allows the computer to power up from the off state when triggered by a special
LAN signal. This feature only works when the computer is connected to AC power supply.
●Disabled - Does not allows the system to power on by special LAN signals when it
receives a wake-up signal from the LAN or wireless LAN.
●LAN or WLAN - Allows the system to be powered on by special LAN or wireless LAN
signals.
●LAN Only - Allows the system to be powered on by special LAN signals.
●LAN with PXE Boot - A wakeup packet sent to the system in either the S4 or S5 state,
that will cause the system to wake-up and immediately boot to PXE.
●WLAN Only - Allows the system to be powered on by special WLAN signals.
This option is Disabled by default.
Block Sleep Allows you to block entering to sleep (S3 state) in OS environment. This option is disabled by
default.
BIOS setup 77
Post behavior
Table 17. POST Behavior
Option Description
Adapter Warnings This option lets you choose whether the system displays warning messages when you use
certain power adapters. This option is enabled by default.
Numlock LED Allows you to enable or disable the Numlock feature when your computer starts. This option
is enabled by default.
Keyboard Errors Allows you to enable or disable the keyboard error reporting when the computer starts. The
option Enable Keyboard Error Detection is enabled by default.
Fast Boot This option can speed up the boot process by bypassing some compatibility steps:
●Minimal — The system boots quickly, unless the BIOS has been updated, memory
changed, or the previous POST did not complete.
●Thorough — The system does not skip any steps in the boot process.
●Auto — This allows the operating system to control this setting (this works only when
the operating system supports Simple Boot Flag).
This option is set to Thorough by default.
Extend BIOS POST Time This option creates an additional pre-boot delay.
●0 seconds (default)
●5 seconds
●10 seconds
Full Screen Logo This option will display full screen logo if your image match screen resolution. The option
Enable Full Screen Logo is not set by default.
Warnings and Errors This option causes the boot process to only pause when warning or errors are detected.
Choose any one of the option:
●Prompt on Warnings and Errors - default
●Continue on Warnings
●Continue on Warnings and Errors
Virtualization support
Table 18. Virtualization Support
Option Description
Virtualization This option specifies whether a Virtual Machine Monitor (VMM) can utilize the additional
hardware capabilities provided by the Intel Virtualization technology.
●Enable Intel Virtualization Technology
This option is set by default.
VT for Direct I/O Enables or disables the Virtual Machine Monitor (VMM) from utilizing the additional hardware
capabilities provided by the Intel Virtualization technology for direct I/O.
●Enable VT for Direct I/O
This option is set by default.
Wireless options
Table 19. Wireless
Option Description
Wireless Device Enable Allows you to enable or disable the internal wireless devices.
78 BIOS setup
Table 19. Wireless
Option Description
The options are:
●WLAN/WiGig
●Bluetooth
All the options are enabled by default.
Maintenance
Table 20. Maintenance
Option Description
Service Tag Displays the service tag of your computer.
Asset Tag Allows you to create a system asset tag if an asset tag is not already set.
This option is not set by default.
SERR Messages Controls the SERR message mechanism. This option is set by default. Some graphics cards
require that the SERR message mechanism be disabled.
BIOS Downgrade Allows you to flash previous revisions of the system firmware.
●Allow BIOS Downgrade
This option is set by default.
Data Wipe Allows you to securely erase data from all internal storage devices.
●Wipe on Next Boot
This option is not set by default.
BIOS Recovery BIOS Recovery from Hard Drive—This option is set by default. Allows you to recover the
corrupted BIOS from a recovery file on the HDD or an external USB key.
NOTE: BIOS Recovery from Hard Drive field must be enabled.
Always Perform Integrity Check—Performs integrity check on every boot.
First Power On Date Allows you the set Ownership date. The option Set Ownership Date is not set by default.
System logs
Table 21. System Logs
Option Description
BIOS events Allows you to view and clear the System Setup (BIOS) POST events.
Advanced configuration
Table 22. Advanced configuration
Option Description
ASPM Allows you to set the ASPM level.
●Auto (default) - There is handshaking between the device and PCI Express hub to
determine the best ASPM mode supported by the device
BIOS setup 79
Table 22. Advanced configuration
Option Description
●Disabled - ASPM power management is turned off at all time
●L1 Only - ASPM power management is set to use L1
SupportAssist System Resolution
Option Description
Auto OS
Recovery
Threshold
Allows you to control the automatic boot flow for SupportAssist System. Options are:
●Off
●1
●2 (Enabled by default)
●3
SupportAssist
OS Recovery
Allows you to recover the SupportAssist OS Recovery (Enabled by default).
BIOSConnect BIOSConnect enable or disable cloud Service OS upon absence of Local OS Recovery (Enabled by
default).
Updating the BIOS
Updating the BIOS in Windows
About this task
CAUTION: If BitLocker is not suspended before updating the BIOS, the next time you reboot the system it
will not recognize the BitLocker key. You will then be prompted to enter the recovery key to progress and the
system will ask for this on each reboot. If the recovery key is not known this can result in data loss or an
unnecessary operating system re-install. For more information on this subject, see Knowledge Article: https://
www.dell.com/support/article/sln153694
Steps
1. Go to www.dell.com/support.
2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search.
NOTE: If you do not have the Service Tag, use the SupportAssist feature to automatically identify your computer. You
can also use the product ID or manually browse for your computer model.
3. Click Drivers & Downloads. Expand Find drivers.
4. Select the operating system installed on your computer.
5. In the Category drop-down list, select BIOS.
6. Select the latest version of BIOS, and click Download to download the BIOS file for your computer.
7. After the download is complete, browse the folder where you saved the BIOS update file.
8. Double-click the BIOS update file icon and follow the on-screen instructions.
For more information, see knowledge base article 000124211 at www.dell.com/support.
Updating the BIOS in Linux and Ubuntu
To update the system BIOS on a computer that is installed with Linux or Ubuntu, see the knowledge base article 000131486 at
www.dell.com/support.
80 BIOS setup
Updating the BIOS using the USB drive in Windows
About this task
CAUTION: If BitLocker is not suspended before updating the BIOS, the next time you reboot the system it
will not recognize the BitLocker key. You will then be prompted to enter the recovery key to progress and the
system will ask for this on each reboot. If the recovery key is not known this can result in data loss or an
unnecessary operating system re-install. For more information on this subject, see Knowledge Article: https://
www.dell.com/support/article/sln153694
Steps
1. Follow the procedure from step 1 to step 6 in Updating the BIOS in Windows to download the latest BIOS setup program file.
2. Create a bootable USB drive. For more information, see the knowledge base article 000145519 at www.dell.com/support.
3. Copy the BIOS setup program file to the bootable USB drive.
4. Connect the bootable USB drive to the computer that needs the BIOS update.
5. Restart the computer and press F12 .
6. Select the USB drive from the One Time Boot Menu.
7. Type the BIOS setup program filename and press Enter.
The BIOS Update Utility appears.
8. Follow the on-screen instructions to complete the BIOS update.
Updating the BIOS from the F12 One-Time boot menu
Update your computer BIOS using the BIOS update.exe file that is copied to a FAT32 USB drive and booting from the F12
One-Time boot menu.
About this task
CAUTION: If BitLocker is not suspended before updating the BIOS, the next time you reboot the system it
will not recognize the BitLocker key. You will then be prompted to enter the recovery key to progress and the
system will ask for this on each reboot. If the recovery key is not known this can result in data loss or an
unnecessary operating system re-install. For more information on this subject, see Knowledge Article: https://
www.dell.com/support/article/sln153694
BIOS Update
You can run the BIOS update file from Windows using a bootable USB drive or you can also update the BIOS from the F12
One-Time boot menu on the computer.
Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12
One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the
BIOS supports this BIOS update option.
NOTE: Only computers with BIOS Flash Update option in the F12 One-Time boot menu can use this function.
Updating from the One-Time boot menu
To update your BIOS from the F12 One-Time boot menu, you need the following:
●USB drive formatted to the FAT32 file system (key does not have to be bootable)
●BIOS executable file that you downloaded from the Dell Support website and copied to the root of the USB drive
●AC power adapter that is connected to the computer
●Functional computer battery to flash the BIOS
Perform the following steps to perform the BIOS update flash process from the F12 menu:
CAUTION: Do not turn off the computer during the BIOS update process. The computer may not boot if you turn
off your computer.
BIOS setup 81
Steps
1. From a turn off state, insert the USB drive where you copied the flash into a USB port of the computer.
2. Turn on the computer and press F12 to access the One-Time Boot Menu, select BIOS Update using the mouse or arrow keys
then press Enter.
The flash BIOS menu is displayed.
3. Click Flash from file.
4. Select external USB device.
5. Select the file and double-click the flash target file, and then click Submit.
6. Click Update BIOS. The computer restarts to flash the BIOS.
7. The computer will restart after the BIOS update is completed.
System and setup password
Table 23. System and setup password
Password type Description
System password Password that you must enter to log in to your system.
Setup password Password that you must enter to access and make changes to
the BIOS settings of your computer.
You can create a system password and a setup password to secure your computer.
CAUTION: The password features provide a basic level of security for the data on your computer.
CAUTION: Anyone can access the data that is stored on your computer if it is not locked and left unattended.
NOTE: System and setup password feature is disabled.
Assigning a system setup password
Prerequisites
You can assign a new System or Admin Password only when the status is in Not Set.
About this task
To enter the system setup, press F12 immediately after a power-on or reboot.
Steps
1. In the System BIOS or System Setup screen, select Security and press Enter.
The Security screen is displayed.
2. Select System/Admin Password and create a password in the Enter the new password field.
Use the following guidelines to assign the system password:
●A password can have up to 32 characters.
●At least one special character: ! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ \ ] ^ _ ` { | }
●Numbers 0 through 9.
●Upper case letters from A to Z.
●Lower case letters from a to z.
3. Type the system password that you entered earlier in the Confirm new password field and click OK.
4. Press Esc and save the changes as prompted by the pop-up message.
5. Press Y to save the changes.
The computer restarts.
82 BIOS setup
Deleting or changing an existing system setup password
Prerequisites
Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing
System and/or Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is
Locked.
About this task
To enter the System Setup, press F12 immediately after a power-on or reboot.
Steps
1. In the System BIOS or System Setup screen, select System Security and press Enter.
The System Security screen is displayed.
2. In the System Security screen, verify that Password Status is Unlocked.
3. Select System Password, update, or delete the existing system password, and press Enter or Tab.
4. Select Setup Password, update, or delete the existing setup password, and press Enter or Tab.
NOTE: If you change the System and/or Setup password, reenter the new password when prompted. If you delete the
System and/or Setup password, confirm the deletion when prompted.
5. Press Esc and a message prompts you to save the changes.
6. Press Y to save the changes and exit from System Setup.
The computer restarts.
Clearing CMOS settings
About this task
CAUTION: Clearing CMOS settings will reset the BIOS settings on your computer.
Steps
1. Remove the side cover.
2. Disconnect the battery cable from the system board.
3. Remove the coin-cell battery.
4. Wait for one minute.
5. Replace the coin-cell battery.
6. Connect the battery cable to the system board.
7. Replace the side cover.
Clearing BIOS (System Setup) and System passwords
About this task
To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell.
NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying
Windows or your application.
BIOS setup 83
Troubleshooting
Topics:
•Dell SupportAssist Pre-boot System Performance Check diagnostics
•Diagnostics
•Diagnostic error messages
•System error messages
•Recovering the operating system
•Backup media and recovery options
•WiFi power cycle
Dell SupportAssist Pre-boot System Performance
Check diagnostics
About this task
SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell
SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS
internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to:
●Run tests automatically or in an interactive mode
●Repeat tests
●Display or save test results
●Run thorough tests to introduce additional test options to provide extra information about the failed device(s)
●View status messages that inform you if tests are completed successfully
●View error messages that inform you of problems encountered during testing
NOTE: Some tests for specific devices require user interaction. Always ensure that you are present at the computer
terminal when the diagnostic tests are performed.
For more information, see https://www.dell.com/support/kbdoc/000180971.
Running the SupportAssist Pre-Boot System Performance Check
Steps
1. Turn on your computer.
2. As the computer boots, press the F12 key as the Dell logo appears.
3. On the boot menu screen, select the Diagnostics option.
4. Click the arrow at the bottom left corner.
Diagnostics front page is displayed.
5. Click the arrow in the lower-right corner to go to the page listing.
The items detected are listed.
6. To run a diagnostic test on a specific device, press Esc and click Yes to stop the diagnostic test.
7. Select the device from the left pane and click Run Tests.
8. If there are any issues, error codes are displayed.
Note the error code and validation number and contact Dell.
5
84 Troubleshooting
Diagnostics
The computer POST (Power On Self Test) ensures that it meets the basic computer requirements and the hardware is working
appropriately before the boot process begins. If the computer passes the POST, the computer continues to start in a normal
mode. However, if the computer fails the POST, the computer emits a series of LED codes during the start-up. The system LED
is integrated on the Power button.
The following table shows different light patterns and what they indicate.
Table 24. Power LED summary
Amber LED state White LED state System state Notes
Off Off S4, S5 ●Hibernate or Suspend to
Disk (S4)
●Power is off (S5)
Off Blinking S1, S3 System is in a low power
state, either S1 or S3. This
does not indicate a fault
condition.
Previous State Previous State S3, no PWRGD_PS This entry provides for
the possibility of a delay
from SLP_S3# active to
PWRGD_PS inactive.
Blinking Off S0, no PWRGD_PS Boot Failure - The computer is
receiving electrical power, and
power supplied by the power
supply is normal. A device
might be malfunctioning or
incorrectly installed. Refer to
the table below for Amber
Blinking Pattern diagnostics
suggestion and possible
failures.
Steady Off S0, no PWRGD_PS, Code
fetch = 0 Boot Failure - This is a system
fault error condition, including
the power supply. Only the
+5VSB rail on the power
supply is working correctly.
Off Steady S0, no PWRGD_PS, Code
fetch = 1
This indicates that the host
BIOS has started to execute
and the LED register is now
writable.
Table 25. Amber LED blinking failures
Amber LED state White LED state System state Notes
2 1 Bad MBD Bad MBD - Rows A, G, H, and
J from table 12.4 of SIO Spec
- Pre-Post indicators [40]
2 2 Bad MB, PSU or cabling Bad MBD, PSU or PSU
cabling - Rows B, C and D of
table 12.4 SIO spec [40]
2 3 Bad MBD, DIMMS, or CPU Bad MBD, DIMMS or CPU -
Rows F and K from table 12.4
of SIO spec [40]
Troubleshooting 85
Table 25. Amber LED blinking failures (continued)
Amber LED state White LED state System state Notes
2 4 Bad coin cell Bad coin cell - Row M of table
12.4 in SIO spec [40]
Table 26. States Under Host BIOS Control
Amber LED state White LED state System state Notes
2 5 BIOS state 1 BIOS Post code (Old LED
pattern 0001) Corrupt BIOS.
2 6 BIOS state 2 BIOS Post code (Old LED
pattern 0010) CPU config or
CPU failure.
2 7 BIOS state 3 BIOS Post code (Old LED
pattern 0011) MEM config
in process. Appropriate mem
modules detected but failure
has occurred.
3 1 BIOS state 4 BIOS Post code (Old LED
pattern 0100) Combine PCI
device config or failure with
video sub sytem config or
failure. BIOS to eliminate 0101
video code.
3 2 BIOS state 5 BIOS Post code (Old
LED pattern 0110) Combine
storage and USB config or
failure. BIOS to eliminate 0111
USB code.
3 3 BIOS state 6 BIOS Post code (Old LED
pattern 1000) MEM config, no
memory detected.
3 4 BIOS state 7 BIOS Post code (Old
LED pattern 1001) Fatal
Motherboard error.
3 5 BIOS state 8 BIOS Post code (Old LED
pattern 1010) Mem config,
modules incompatible or
invalid config.
3 6 BIOS state 9 BIOS Post code (Old
LED pattern 1011) combine
"Other pre-video activity and
resource configuration codes.
BIOS to eliminate 1100 code.
3 7 BIOS state 10 BIOS Post code (Old LED
pattern 1110) Other pre-post
activity, routine subsequent to
video init.
86 Troubleshooting
Diagnostic error messages
Table 27. Diagnostic error messages
Error messages Description
AUXILIARY DEVICE FAILURE The touchpad or external mouse may be faulty. For an
external mouse, check the cable connection. Enable the
Pointing Device option in the System Setup program.
BAD COMMAND OR FILE NAME Ensure that you have spelled the command correctly, put
spaces in the proper place, and used the correct path name.
CACHE DISABLED DUE TO FAILURE The primary cache internal to the microprocessor has failed.
Contact Dell
CD DRIVE CONTROLLER FAILURE The optical drive does not respond to commands from the
computer.
DATA ERROR The hard drive cannot read the data.
DECREASING AVAILABLE MEMORY One or more memory modules may be faulty or improperly
seated. Reinstall the memory modules or, if necessary, replace
them.
DISK C: FAILED INITIALIZATION The hard drive failed initialization. Run the hard drive tests in
Dell Diagnostics.
DRIVE NOT READY The operation requires a hard drive in the bay before it can
continue. Install a hard drive in the hard drive bay.
ERROR READING PCMCIA CARD The computer cannot identify the ExpressCard. Reinsert the
card or try another card.
EXTENDED MEMORY SIZE HAS CHANGED The amount of memory recorded in non-volatile memory
(NVRAM) does not match the memory module installed in the
computer. Restart the computer. If the error appears again,
Contact Dell
THE FILE BEING COPIED IS TOO LARGE FOR THE
DESTINATION DRIVE
The file that you are trying to copy is too large to fit on the
disk, or the disk is full. Try copying the file to a different disk
or use a larger capacity disk.
A FILENAME CANNOT CONTAIN ANY OF THE
FOLLOWING CHARACTERS: \ / : * ? " < > | -
Do not use these characters in filenames.
GATE A20 FAILURE A memory module may be loose. Reinstall the memory module
or, if necessary, replace it.
GENERAL FAILURE The operating system is unable to carry out the command.
The message is usually followed by specific information.
For example, Printer out of paper. Take the
appropriate action.
HARD-DISK DRIVE CONFIGURATION ERROR The computer cannot identify the drive type. Shut down the
computer, remove the hard drive, and boot the computer from
an optical drive. Then, shut down the computer, reinstall the
hard drive, and restart the computer. Run the Hard Disk
Drive tests in Dell Diagnostics.
HARD-DISK DRIVE CONTROLLER FAILURE 0 The hard drive does not respond to commands from the
computer. Shut down the computer, remove the hard drive,
and boot the computer from an optical drive. Then, shut
down the computer, reinstall the hard drive, and restart the
computer. If the problem persists, try another drive. Run the
Hard Disk Drive tests in Dell Diagnostics.
HARD-DISK DRIVE FAILURE The hard drive does not respond to commands from the
computer. Shut down the computer, remove the hard drive,
Troubleshooting 87
Table 27. Diagnostic error messages (continued)
Error messages Description
and boot the computer from an optical drive. Then, shut
down the computer, reinstall the hard drive, and restart the
computer. If the problem persists, try another drive. Run the
Hard Disk Drive tests in Dell Diagnostics.
HARD-DISK DRIVE READ FAILURE The hard drive may be defective. Shut down the computer,
remove the hard drive, and boot the computer from an
optical. Then, shut down the computer, reinstall the hard
drive, and restart the computer. If the problem persists,
try another drive. Run the Hard Disk Drive tests in Dell
Diagnostics.
INSERT BOOTABLE MEDIA The operating system is trying to boot to non-bootable media,
such as an optical drive. Insert bootable media.
INVALID CONFIGURATION INFORMATION-PLEASE RUN
SYSTEM SETUP PROGRAM
The system configuration information does not match the
hardware configuration. The message is most likely to occur
after a memory module is installed. Correct the appropriate
options in the system setup program.
KEYBOARD CLOCK LINE FAILURE For external keyboards, check the cable connection. Run the
Keyboard Controller test in Dell Diagnostics.
KEYBOARD CONTROLLER FAILURE For external keyboards, check the cable connection. Restart
the computer, and avoid touching the keyboard or the mouse
during the boot routine. Run the Keyboard Controller test in
Dell Diagnostics.
KEYBOARD DATA LINE FAILURE For external keyboards, check the cable connection. Run the
Keyboard Controller test in Dell Diagnostics.
KEYBOARD STUCK KEY FAILURE For external keyboards or keypads, check the cable
connection. Restart the computer, and avoid touching the
keyboard or keys during the boot routine. Run the Stuck Key
test in Dell Diagnostics.
LICENSED CONTENT IS NOT ACCESSIBLE IN
MEDIADIRECT
Dell MediaDirect cannot verify the Digital Rights Management
(DRM) restrictions on the file, so the file cannot be played.
MEMORY ADDRESS LINE FAILURE AT ADDRESS, READ
VALUE EXPECTING VALUE
A memory module may be faulty or improperly seated.
Reinstall the memory module or, if necessary, replace it.
MEMORY ALLOCATION ERROR The software you are attempting to run is conflicting with the
operating system, another program, or a utility. Shut down
the computer, wait for 30 seconds, and then restart it. Run
the program again. If the error message still appears, see the
software documentation.
MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS,
READ VALUE EXPECTING VALUE
A memory module may be faulty or improperly seated.
Reinstall the memory module or, if necessary, replace it.
MEMORY ODD/EVEN LOGIC FAILURE AT ADDRESS,
READ VALUE EXPECTING VALUE
A memory module may be faulty or improperly seated.
Reinstall the memory module or, if necessary, replace it.
MEMORY WRITE/READ FAILURE AT ADDRESS, READ
VALUE EXPECTING VALUE
A memory module may be faulty or improperly seated.
Reinstall the memory module or, if necessary, replace it.
NO BOOT DEVICE AVAILABLE The computer cannot find the hard drive. If the hard drive is
your boot device, ensure that the drive is installed, properly
seated, and partitioned as a boot device.
NO BOOT SECTOR ON HARD DRIVE The operating system may be corrupted, Contact Dell.
NO TIMER TICK INTERRUPT A chip on the system board may be malfunctioning. Run the
System Set tests in Dell Diagnostics.
88 Troubleshooting
Table 27. Diagnostic error messages (continued)
Error messages Description
NOT ENOUGH MEMORY OR RESOURCES. EXIT SOME
PROGRAMS AND TRY AGAIN
You have too many programs open. Close all windows and
open the program that you want to use.
OPERATING SYSTEM NOT FOUND Reinstall the operating system. If the problem persists,
Contact Dell.
OPTIONAL ROM BAD CHECKSUM The optional ROM has failed. Contact Dell.
SECTOR NOT FOUND The operating system cannot locate a sector on the hard
drive. You may have a defective sector or corrupted File
Allocation Table (FAT) on the hard drive. Run the Windows
error-checking utility to check the file structure on the hard
drive. See Windows Help and Support for instructions (click
Start > Help and Support). If a large number of sectors are
defective, back up the data (if possible), and then format the
hard drive.
SEEK ERROR The operating system cannot find a specific track on the hard
drive.
SHUTDOWN FAILURE A chip on the system board may be malfunctioning. Run
the System Set tests in Dell Diagnostics. If the message
reappears, Contact Dell.
TIME-OF-DAY CLOCK LOST POWER System configuration settings are corrupted. Connect your
computer to an electrical outlet to charge the battery. If
the problem persists, try to restore the data by entering the
System Setup program, then immediately exit the program. If
the message reappears, Contact Dell.
TIME-OF-DAY CLOCK STOPPED The reserve battery that supports the system configuration
settings may require recharging. Connect your computer to an
electrical outlet to charge the battery. If the problem persists,
Contact Dell.
TIME-OF-DAY NOT SET-PLEASE RUN THE SYSTEM
SETUP PROGRAM
The time or date stored in the system setup program does
not match the system clock. Correct the settings for the Date
and Time options.
TIMER CHIP COUNTER 2 FAILED A chip on the system board may be malfunctioning. Run the
System Set tests in Dell Diagnostics.
UNEXPECTED INTERRUPT IN PROTECTED MODE The keyboard controller may be malfunctioning, or a memory
module may be loose. Run the System Memory tests and the
Keyboard Controller test in Dell Diagnostics or Contact
Dell.
X:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT
READY
Insert a disk into the drive and try again.
System error messages
Table 28. System error messages
System message Description
Alert! Previous attempts at booting this
system have failed at checkpoint [nnnn]. For
help in resolving this problem, please note
this checkpoint and contact Dell Technical
Support
The computer failed to complete the boot routine three
consecutive times for the same error.
CMOS checksum error RTC is reset, BIOS Setup default has been loaded.
Troubleshooting 89
Table 28. System error messages (continued)
System message Description
CPU fan failure CPU fan has failed.
System fan failure System fan has failed.
Hard-disk drive failure Possible hard disk drive failure during POST.
Keyboard failure Keyboard failure or loose cable. If reseating the cable does not
solve the problem, replace the keyboard.
No boot device available No bootable partition on hard disk drive, the hard disk drive
cable is loose, or no bootable device exists.
●If the hard drive is your boot device, ensure that the
cables are connected and that the drive is installed
properly and partitioned as a boot device.
●Enter system setup and ensure that the boot sequence
information is correct.
No timer tick interrupt A chip on the system board might be malfunctioning or
motherboard failure.
NOTICE - Hard Drive SELF MONITORING SYSTEM
has reported that a parameter has exceeded
its normal operating range. Dell recommends
that you back up your data regularly. A
parameter out of range may or may not
indicate a potential hard drive problem
S.M.A.R.T error, possible hard disk drive failure.
Recovering the operating system
When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell
SupportAssist OS Recovery.
Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows operating
system. It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating
system. It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its
factory state.
You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their
primary operating system due to software or hardware failures.
For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at
www.dell.com/serviceabilitytools. Click SupportAssist and then, click SupportAssist OS Recovery.
Backup media and recovery options
It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes
multiple options for recovering Windows operating system on your Dell PC. For more information. see Dell Windows Backup
Media and Recovery Options.
WiFi power cycle
About this task
If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be
performed. The following procedure provides the instructions on how to conduct a WiFi power cycle:
NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device.
90 Troubleshooting
Steps
1. Turn off your computer.
2. Turn off the modem.
3. Turn off the wireless router.
4. Wait for 30 seconds.
5. Turn on the wireless router.
6. Turn on the modem.
7. Turn on your computer.
Troubleshooting 91
Getting help
Topics:
•Contacting Dell
Contacting Dell
Prerequisites
NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing
slip, bill, or Dell product catalog.
About this task
Dell provides several online and telephone-based support and service options. Availability varies by country and product, and
some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:
Steps
1. Go to Dell.com/support.
2. Select your support category.
3. Verify your country or region in the Choose a Country/Region drop-down list at the bottom of the page.
4. Select the appropriate service or support link based on your need.
6
92 Getting help