DELL 3240 User Manual

Displayed below is the user manual for 3240 by DELL which is a product in the PCs/Workstations category. This manual has pages.

Related Manuals

DELL 3240 Manual

Dell Precision 3240 Compact

Service Manual

Regulatory Model: D16S

Regulatory Type: D16S001

August 2020

Rev. A00

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid

the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

trademarks may be trademarks of their respective owners.

Chapter 1: Working on your computer........................................................................................... 6

Safety instructions.............................................................................................................................................................. 6

Before working inside your computer.......................................................................................................................6

Safety precautions.........................................................................................................................................................7

Electrostatic discharge—ESD protection................................................................................................................7

ESD field service kit ..................................................................................................................................................... 8

After working inside your computer..........................................................................................................................9

Chapter 2: Technology and components.......................................................................................10

DDR4..................................................................................................................................................................................... 10

Graphics options................................................................................................................................................................. 11

Intel UHD graphics........................................................................................................................................................11

NVIDIA Quadro P400...................................................................................................................................................12

NVIDIA Quadro P620...................................................................................................................................................12

NVIDIA Quadro P1000.................................................................................................................................................13

System management features........................................................................................................................................ 13

Systems management features................................................................................................................................ 13

USB features.......................................................................................................................................................................14

Chapter 3: Major components of your system.............................................................................. 17

Chapter 4: Disassembly and reassembly...................................................................................... 20

Recommended tools......................................................................................................................................................... 20

Screw List........................................................................................................................................................................... 20

SMA antenna.......................................................................................................................................................................21

Removing the SMA antenna......................................................................................................................................21

Installing the SMA antenna....................................................................................................................................... 22

Side cover........................................................................................................................................................................... 23

Removing the side cover........................................................................................................................................... 23

Installing the side cover............................................................................................................................................. 25

Top Cover (side bezel).................................................................................................................................................... 26

Removing the top cover (side bezel) ....................................................................................................................26

Installing the top cover (side bezel)....................................................................................................................... 28

Front bezel..........................................................................................................................................................................29

Removing the front bezel..........................................................................................................................................29

Installing the front bezel............................................................................................................................................ 30

Hard-drive assembly..........................................................................................................................................................31

Removing the hard drive assembly.......................................................................................................................... 31

Removing the hard drive bracket............................................................................................................................ 32

Installing the hard drive bracket.............................................................................................................................. 33

Installing the 2.5 in. hard drive assembly...............................................................................................................34

WLAN card..........................................................................................................................................................................35

Removing the WLAN card.........................................................................................................................................35

Installing the WLAN card........................................................................................................................................... 36

Contents

Contents 3

Speaker................................................................................................................................................................................ 38

Removing the speaker................................................................................................................................................38

Installing the speaker.................................................................................................................................................. 38

Fan assembly...................................................................................................................................................................... 39

Removing the fan assembly...................................................................................................................................... 39

Installing the fan assembly........................................................................................................................................ 40

Memory modules............................................................................................................................................................... 42

Removing the memory modules...............................................................................................................................42

Installing the memory modules................................................................................................................................. 42

Riser card............................................................................................................................................................................ 43

Removing the riser card.............................................................................................................................................43

Installing the riser card...............................................................................................................................................44

Dell Ultra Speed Drive...................................................................................................................................................... 46

Removing the Dell Ultra Speed Drive..................................................................................................................... 46

Installing the Dell Ultra Speed Drive........................................................................................................................47

Graphics card..................................................................................................................................................................... 49

Removing the graphics card..................................................................................................................................... 49

Installing the graphics card....................................................................................................................................... 50

Solid-state drive................................................................................................................................................................ 52

Removing the M.2 2280 PCIe solid-state drive...................................................................................................52

Installing the M.2 2280 PCIe solid-state drive..................................................................................................... 52

Optional IO card.................................................................................................................................................................53

Removing the optional I/O card.............................................................................................................................. 53

Installing the optional I/O card.................................................................................................................................54

Coin-cell battery................................................................................................................................................................56

Removing the coin-cell battery................................................................................................................................56

Installing the coin-cell battery.................................................................................................................................. 57

Heat sink..............................................................................................................................................................................58

Removing the heat sink............................................................................................................................................. 58

Installing the heat sink................................................................................................................................................60

Interposer module............................................................................................................................................................. 63

Removing the interposer module.............................................................................................................................63

Installing the interposer module...............................................................................................................................63

Processor............................................................................................................................................................................ 64

Removing the processor............................................................................................................................................64

Installing the processor..............................................................................................................................................65

System board......................................................................................................................................................................67

Removing the system board..................................................................................................................................... 67

Installing the system board....................................................................................................................................... 69

Internal antenna................................................................................................................................................................. 72

Removing the Internal antenna................................................................................................................................ 72

Installing the Internal antenna.................................................................................................................................. 73

System board......................................................................................................................................................................74

Removing the system board..................................................................................................................................... 74

Installing the system board....................................................................................................................................... 76

System board Layout..................................................................................................................................................79

Internal antenna................................................................................................................................................................. 79

Removing the Internal antenna................................................................................................................................ 79

Installing the Internal antenna.................................................................................................................................. 80

4Contents

Chapter 5: Troubleshooting......................................................................................................... 82

Recovering the operating system................................................................................................................................. 82

Real-Time Clock (RTC Reset)........................................................................................................................................82

Dell SupportAssist Pre-boot System Performance Check diagnostics................................................................82

Running the SupportAssist Pre-Boot System Performance Check................................................................83

Diagnostic LED behavior..................................................................................................................................................83

Diagnostic error messages.............................................................................................................................................. 84

WiFi power cycle................................................................................................................................................................87

Chapter 6: Getting help and contacting Dell................................................................................ 88

Contents 5

Working on your computer

Safety instructions

Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless

otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped

with your computer.

WARNING: Before working inside your computer, read the safety information that is shipped with your

computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/

regulatory_compliance.

WARNING: Disconnect your computer from all power sources before opening the computer cover or panels.

After you finish working inside the computer, replace all covers, panels, and screws before connecting your

computer to an electrical outlet.

CAUTION: To avoid damaging the computer, ensure that the work surface is flat, dry and clean.

CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching the

pins and the contacts.

CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical

assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the

safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal

surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal

surface to dissipate static electricity which could harm internal components.

CAUTION: When you disconnect a cable, pull it by its connector or its pull tab, not the cable itself. Some cables

have connectors with locking tabs or thumb-screws that you must disengage before disconnecting the cable.

When disconnecting cables, keep them evenly-aligned to avoid bending the connector pins. When connecting

cables, ensure that the ports and the connectors are correctly oriented and aligned.

NOTE: The color of your computer and certain components may appear differently than shown in this document.

Before working inside your computer

About this task

NOTE: The images in this document may differ from your computer depending on the configuration you ordered.

Steps

1. Save and close all open files and exit all open applications.

2. Shut down your computer. Click Start > Power > Shut down.

NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down

instructions.

3. Disconnect your computer and all attached devices from their electrical outlets.

4. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.

6 Working on your computer

CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the

cable from the network device.

5. Remove any media card and optical disc from your computer, if applicable.

Safety precautions

The safety precautions chapter details the primary steps to be taken before performing any disassembly instructions.

Observe the following safety precautions before you perform any installation or break/fix procedures involving disassembly or

reassembly:

●Turn off the system and all attached peripherals.

●Disconnect the system and all attached peripherals from AC power.

●Disconnect all network cables, telephone, and telecommunications lines from the system.

●Use an ESD field service kit when working inside any to avoid electrostatic discharge (ESD) damage.

●After removing any system component, carefully place the removed component on an anti-static mat.

●Wear shoes with non-conductive rubber soles to reduce the chance of getting electrocuted.

Standby power

Dell products with standby power must be unplugged before you open the case. Systems that incorporate standby power are

essentially powered while turned off. The internal power enables the system to be remotely turned on (wake on LAN) and

suspended into a sleep mode and has other advanced power management features.

Unplugging, pressing and holding the power button for 15 seconds should discharge residual power in the system board.

Bonding

Bonding is a method for connecting two or more grounding conductors to the same electrical potential. This is done through the

use of a field service electrostatic discharge (ESD) kit. When connecting a bonding wire, ensure that it is connected to bare

metal and never to a painted or non-metal surface. The wrist strap should be secure and in full contact with your skin, and

ensure that you remove all jewelry such as watches, bracelets, or rings prior to bonding yourself and the equipment.

Electrostatic discharge—ESD protection

ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards,

processors, memory DIMMs, and system boards. Very slight charges can damage circuits in ways that may not be obvious, such

as intermittent problems or a shortened product life span. As the industry pushes for lower power requirements and increased

density, ESD protection is an increasing concern.

Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than

in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

Two recognized types of ESD damage are catastrophic and intermittent failures.

●Catastrophic – Catastrophic failures represent approximately 20 percent of ESD-related failures. The damage causes an

immediate and complete loss of device functionality. An example of catastrophic failure is a memory DIMM that has received

a static shock and immediately generates a "No POST/No Video" symptom with a beep code emitted for missing or

nonfunctional memory.

●Intermittent – Intermittent failures represent approximately 80 percent of ESD-related failures. The high rate of

intermittent failures means that most of the time when damage occurs, it is not immediately recognizable. The DIMM

receives a static shock, but the tracing is merely weakened and does not immediately produce outward symptoms related to

the damage. The weakened trace may take weeks or months to melt, and in the meantime may cause degradation of memory

integrity, intermittent memory errors, etc.

The more difficult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded")

failure.

Perform the following steps to prevent ESD damage:

Working on your computer 7

●Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do

not provide adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on

parts with increased sensitivity to ESD damage.

●Handle all static-sensitive components in a static-safe area. If possible, use anti-static floor pads and workbench pads.

●When unpacking a static-sensitive component from its shipping carton, do not remove the component from the anti-static

packing material until you are ready to install the component. Before unwrapping the anti-static packaging, ensure that you

discharge static electricity from your body.

●Before transporting a static-sensitive component, place it in an anti-static container or packaging.

ESD field service kit

The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main components:

anti-static mat, wrist strap, and bonding wire.

Components of an ESD field service kit

The components of an ESD field service kit are:

●Anti-Static Mat – The anti-static mat is dissipative and parts can be placed on it during service procedures. When using an

anti-static mat, your wrist strap should be snug and the bonding wire should be connected to the mat and to any bare metal

on the system being worked on. Once deployed properly, service parts can be removed from the ESD bag and placed directly

on the mat. ESD-sensitive items are safe in your hand, on the ESD mat, in the system, or inside a bag.

●Wrist Strap and Bonding Wire – The wrist strap and bonding wire can be either directly connected between your wrist

and bare metal on the hardware if the ESD mat is not required, or connected to the anti-static mat to protect hardware that

is temporarily placed on the mat. The physical connection of the wrist strap and bonding wire between your skin, the ESD

mat, and the hardware is known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never use

wireless wrist straps. Always be aware that the internal wires of a wrist strap are prone to damage from normal wear and

tear, and must be checked regularly with a wrist strap tester in order to avoid accidental ESD hardware damage. It is

recommended to test the wrist strap and bonding wire at least once per week.

●ESD Wrist Strap Tester – The wires inside of an ESD strap are prone to damage over time. When using an unmonitored

kit, it is a best practice to regularly test the strap prior to each service call, and at a minimum, test once per week. A wrist

strap tester is the best method for doing this test. If you do not have your own wrist strap tester, check with your regional

office to find out if they have one. To perform the test, plug the wrist-strap's bonding-wire into the tester while it is

strapped to your wrist and push the button to test. A green LED is lit if the test is successful; a red LED is lit and an alarm

sounds if the test fails.

●Insulator Elements – It is critical to keep ESD sensitive devices, such as plastic heat sink casings, away from internal parts

that are insulators and often highly charged.

●Working Environment – Before deploying the ESD Field Service kit, assess the situation at the customer location. For

example, deploying the kit for a server environment is different than for a desktop or portable environment. Servers are

typically installed in a rack within a data center; desktops or portables are typically placed on office desks or cubicles. Always

look for a large open flat work area that is free of clutter and large enough to deploy the ESD kit with additional space to

accommodate the type of system that is being repaired. The workspace should also be free of insulators that can cause an

ESD event. On the work area, insulators such as Styrofoam and other plastics should always be moved at least 12 inches or

30 centimeters away from sensitive parts before physically handling any hardware components

●ESD Packaging – All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded

bags are preferred. However, you should always return the damaged part using the same ESD bag and packaging that the

new part arrived in. The ESD bag should be folded over and taped shut and all the same foam packing material should be

used in the original box that the new part arrived in. ESD-sensitive devices should be removed from packaging only at an

ESD-protected work surface, and parts should never be placed on top of the ESD bag because only the inside of the bag is

shielded. Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag.

●Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts

to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

ESD protection summary

It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static

mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all

insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

8Working on your computer

After working inside your computer

About this task

CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.

Steps

1. Replace all screws and ensure that no stray screws remain inside your computer.

2. Connect any external devices, peripherals, or cables you removed before working on your computer.

3. Replace any media cards, discs, or any other parts that you removed before working on your computer.

4. Connect your computer and all attached devices to their electrical outlets.

5. Turn on your computer.

Working on your computer 9

Technology and components

This chapter details the technology and components available in the system.

DDR4

DDR4 (double data rate fourth generation) memory is a higher-speed successor to the DDR2 and DDR3 technologies and allows

up to 512 GB in capacity, compared to the DDR3's maximum of 128 GB per DIMM. DDR4 synchronous dynamic random-access

memory is keyed differently from both SDRAM and DDR to prevent the user from installing the wrong type of memory into the

system.

DDR4 needs 20 percent less or just 1.2 volts, compared to DDR3 which requires 1.5 volts of electrical power to operate. DDR4

also supports a new, deep power-down mode that allows the host device to go into standby without needing to refresh its

memory. Deep power-down mode is expected to reduce standby power consumption by 40 to 50 percent.

DDR4 Details

There are subtle differences between DDR3 and DDR4 memory modules, as listed below.

Key notch difference

The key notch on a DDR4 module is in a different location from the key notch on a DDR3 module. Both notches are on the

insertion edge but the notch location on the DDR4 is slightly different, to prevent the module from being installed into an

incompatible board or platform.

Figure 1. Notch difference

Increased thickness

DDR4 modules are slightly thicker than DDR3, to accommodate more signal layers.

Figure 2. Thickness difference

Curved edge

DDR4 modules feature a curved edge to help with insertion and alleviate stress on the PCB during memory installation.

10 Technology and components

Figure 3. Curved edge

Memory Errors

Memory errors on the system display 2,3 failure code. If all memory fails, the LCD does not turn on. Troubleshoot for possible

memory failure by trying known good memory modules in the memory connectors on the bottom of the system or under the

keyboard, as in some portable systems.

NOTE: The DDR4 memory is imbedded in board and not a replaceable DIMM as shown and referred.

Graphics options

Intel UHD graphics

Intel UHD graphics P630

Table 1. Intel UHD P630 graphics specifications

Description Specifications

Bus type Integrated

Memory type DDR4

Memory interface N/A, Unified Memory Architecture (UMA)

Graphics level 10th Generation Intel Comet Lake Xeon W-series : GT2 (UHD P630)

Estimated Maximum Power Consumption (TDP) 45 W—included in the CPU power

Maximum color depth 24 (non-HDR), 30 (HDR) bit per pixel

Maximum vertical refresh rate Up to 60 Hz depending on resolution

Intel UHD graphics 630

Table 2. Intel UHD 630 graphics specifications

Description Specifications

Bus type Integrated

Memory type DDR4

Memory interface N/A, Unified Memory Architecture (UMA)

Graphics level 10th Generation Intel Core i processors : GT2 (UHD 630)

Estimated Maximum Power Consumption (TDP) 45 W—included in the CPU power

Maximum color depth 224 (non-HDR), 30 (HDR) bit per pixel

Maximum vertical refresh rate Up to 60 Hz depending on resolution

Technology and components 11

NVIDIA Quadro P400

Table 3. NVIDIA Quadro P400 specifications

Description Values

GPU Memory 2 GB GDDR5

Memory Interface 64-bit

Memory Bandwidth Up to 32 GB/s

NVIDIA CUDA Cores 256

System Interface PCI Express 3.0 x16

Max Power Consumption 30 W

Thermal Solution Active

Form Factor Height: 2.713 in./68.91 mm and Length: 5.7 in./144.78 mm,

Single Slot, Low Profile

Display Connectors 3x mDP 1.4

Max Simultaneous Displays 3 displays

Display Resolution ●3x 4096x2160 @ 120Hz

●1x 5120x2880 @ 60Hz

Graphics APIs ●Shader Model 5.1

●OpenGL 4.5

●DirectX 12.0

●Vulkan 1.0

Compute APIs ●CUDA, DirectCompute

●OpenCL

NVIDIA Quadro P620

Table 4. NVIDIA Quadro P620 specifications

Description Values

Graphics memory 2 GB GDDR5

Bus type PCIe x16 Gen 3

Memory Interface 128-bit

Clock Speeds 1266 MHz graphics core (min. at P0) 4012 MHz memory

GPU base clock 1266 MHz (min. at P0)

Estimated Maximum Power 40 W

Display Support 4 x mini-DisplayPort

Maximum Color Depth Up to 10 bit/color

Maximum Vertical Refresh Rate ●Up to 395 Hz at 1920 x 1080

●Up to 118 Hz at 3840 x 2160

Operating Systems Graphics/ Video API Support DirectX 12, OpenGL 4.5

12 Technology and components

Table 4. NVIDIA Quadro P620 specifications (continued)

Description Values

Supported Resolutions and Max Refresh Rates (Hz) Max Digital : Single DisplayPort 1.4 - 5120 x 2880 (4k) @ 60

Numbers of displays supported Up to four displays

NVIDIA Quadro P1000

Table 5. NVIDIA Quadro P1000 specifications

Description Values

Graphics memory 4 GB GDDR5

Bus type PCIe x16 Gen3

Memory Interface 128-bit

Clock Speeds 1088 MHz graphics core (min. at P0) 2430 MHz memory

GPU base clock 3504 MHz (min. at P0)

Maximum Power 47 W

Display Support Four mDP 1.4

Maximum Color Depth Up to 10bit/color

Maximum Vertical Refresh Rate Up to 395 Hz at 1920 x 1080 Up to 118 Hz at 3840 x 2160

Operating Systems Graphics/ Video API Support DirectX 12, OpenGL 4.5

Supported Resolutions and Max Refresh Rates (Hz) ●Max Digital : Single DisplayPort 1.4 - 7680 x 4320 (8k) @

30 Hz (mDP/Type-C to DP)

●Max Digital : Dual DisplayPort 1.4 - 7680 x 4320 (8k) @ 60

Hz (mDP/Type-C to DP)

Numbers of display supported Up to four displays

System management features

Dell commercial systems come with a number of systems management options that are included by default for In-Band

management with the Dell Client Command Suite. In-Band management is when the system has a functional operating system

and the device is connected to a network so that it can be managed. The Dell Client Command Suite of tools can be leveraged

individually or with a systems management console like SCCM, LANDESK, KACE, etc.

We also offer Out-of-Band management as an option. Out-of-band management is when the system does not have a functional

operating system or is turned off and you still want to be able to manage the system in that state.

Systems management features

Systems Management—From On-Premises To The Cloud

Dell Client Command Suite—A free toolkit available for download, for all Precision Workstations at https://dell.com/

command, automates and streamlines systems management tasks, saving time, money, and resources. It consists of the

following modules that can be used independently, or with various systems management consoles such as SCCM.

Technology and components 13

●Dell Command | Deploy—Enables easy operating system deployment across all major Operating System (OS) deployment

methodologies and provides numerous system-specific drivers that have been extracted and reduced to an Operating

System-consumable state.

●Dell Command l Configure—A graphical user interface (GUI) admin tool for configuring and deploying hardware settings in

a pre-Operating System or post-Operating System environment. It operates seamlessly with SCCM and Airwatch and can be

self-integrated into LANDesk and KACE. Command l Configure allows you to remotely automate and configure over 150+

BIOS settings for a personalized user experience.

●Dell Command l PowerShell Provider—Can do the same things as Command l Configure, but with a different method.

PowerShell is a scripting language that allows customers to create a customized and dynamic configuration process.

●Dell Command l Monitor—A Windows Management Instrumentation (WMI) agent that provides IT administrators with an

extensive inventory of the hardware and health-state data. IT administrators can also configure hardware remotely by using

command line and scripting.

●Dell Command | Update (end-user tool)—A factory-installed software and allows IT administrators to individually manage

and automatically present, install Dell updates to the BIOS drivers, and software. Command Update eliminates the time-

consuming process of update installation.

●Dell Command l Update Catalog—Provides searchable metadata that allows the management console to retrieve the

latest system-specific updates (driver, firmware, BIOS). The updates are then delivered seamlessly to end-users using the

customer’s systems management infrastructure that is consuming the catalog (like SCCM).

●Dell Command | vPro Out of Band console—Extends hardware management to systems that are offline or have an un-

reachable Operating System (Dell exclusive features).

●Dell Command | Integration Suite for System Center—Integrates all the key components of the Client Command Suite

into Microsoft System Center Configuration Manager 2012 and Current Branch versions.

USB features

Universal Serial Bus, or USB, was introduced in 1996. It dramatically simplified the connection between host computers and

peripheral devices like mice, keyboards, external drivers, and printers.

Table 6. USB evolution

Type Data Transfer Rate Category Introduction Year

USB 1.x 12 Mbps Full Speed 1996

USB 2.0 480 Mbps High Speed 2000

USB 3.0 5 Gbps SuperSpeed 2010

USB 3.1 10 Gbps SuperSpeed+ 2010

USB 3.2 20 Gbps SuperSpeed+ 2017

USB4 40 Gbps SuperSpeed+ and

Thunderbolt 3

2019

USB 3.2 Gen 1 (SuperSpeed USB)

For years, the USB 2.0 has been firmly entrenched as the de facto interface standard in the PC world with about 6 billion

devices sold, and yet the need for more speed grows by ever faster computing hardware and ever greater bandwidth demands.

The USB 3.2 Gen 1 finally has the answer to the consumers' demands with a theoretically 10 times faster than its predecessor. In

a nutshell, USB 3.2 Gen 1 features are as follows:

●Higher transfer rates (up to 5 Gbps)

●Increased maximum bus power and increased device current draw to better accommodate power-hungry devices

●New power management features

●Full-duplex data transfers and support for new transfer types

●Backward USB 2.0 compatibility

●New connectors and cable

14 Technology and components

The topics below cover some of the most commonly asked questions regarding USB 3.2 Gen 1.

USB 3.2 Gen 2 (SuperSpeed USB)

For years, the USB 2.0 has been firmly entrenched as the de facto interface standard in the PC world with about 6 billion

devices sold, and yet the need for more speed grows by ever faster computing hardware and ever greater bandwidth demands.

The USB 3.2 Gen 2 finally has the answer to the consumers' demands with a theoretically 10 times faster than its predecessor.

In a nutshell, USB 3.2 Gen 2 features are as follows:

●Higher transfer rates (up to 10Gbps)

●Increased maximum bus power and increased device current draw to better accommodate power-hungry devices

●New power management features

●Full-duplex data transfers and support for new transfer types

●Backward USB 2.0 compatibility

●New connectors and cable

The topics below cover some of the most commonly asked questions regarding USB 3.2 Gen 1.

Speed

Currently, there are 3 speed modes defined by the latest USB 3.2 Gen 1/USB 3.2 Gen 1 and USB 3.2 Gen 2x2 specification. They

are Super-Speed, Hi-Speed and Full-Speed. The new SuperSpeed mode has a transfer rate of 4.8 Gbps. While the specification

retains Hi-Speed, and Full-Speed USB mode, commonly known as USB 2.0 and 1.1 respectively, the slower modes still operate at

480 Mbps and 12 Mbps respectively and are kept to maintain backward compatibility.

USB 3.2 Gen 1 achieves the much higher performance by the technical changes below:

●An additional physical bus that is added in parallel with the existing USB 2.0 bus (refer to the picture below).

●USB 2.0 previously had four wires (power, ground, and a pair for differential data); USB 3.0/USB 3.1 Gen 1 adds four more

for two pairs of differential signals (receive and transmit) for a combined total of eight connections in the connectors and

cabling.

●USB 3.2 Gen 1 utilizes the bidirectional data interface, rather than USB 2.0's half-duplex arrangement. This gives a 10-fold

increase in theoretical bandwidth.

With today's ever increasing demands placed on data transfers with high-definition video content, terabyte storage devices,

high megapixel count digital cameras etc., USB 2.0 may not be fast enough. Furthermore, no USB 2.0 connection could ever

come close to the 480Mbps theoretical maximum throughput, making data transfer at around 320 Mbps (40 MB/s) — the

actual real-world maximum. Similarly, USB 3.0/USB 3.1 Gen 1 connections will never achieve 4.8Gbps. We will likely see a real-

world maximum rate of 400MB/s with overheads. At this speed, USB 3.0/USB 3.1 Gen 1 is a 10x improvement over USB 2.0.

Technology and components 15

Applications

USB 3.2 Gen 1 opens up the laneways and provides more headroom for devices to deliver a better overall experience. Where

USB video was barely tolerable previously (both from a maximum resolution, latency, and video compression perspective), it's

easy to imagine that with 5-10 times the bandwidth available, USB video solutions should work that much better. Single-link DVI

requires almost 2 Gbps throughput. Where 480Mbps was limiting, 5Gbps is more than promising. With its promised 4.8Gbps

speed, the standard will find its way into some products that previously weren't USB territory, like external RAID storage

systems.

Listed below are some of the available SuperSpeed USB 3.2 Gen 1 products:

●External Desktop USB Hard Drives

●Portable USB Hard Drives

●USB Drive Docks & Adapters

●USB Flash Drives & Readers

●USB Solid-state Drives

●USB RAIDs

●Optical Media Drives

●Multimedia Devices

●Networking

●USB Adapter Cards & Hubs

Compatibility

The good news is that USB 3.2 Gen 1 has been carefully planned from the start to peacefully co-exist with USB 2.0. First of all,

while USB 3.2 Gen 1 specifies new physical connections and thus new cables to take advantage of the higher speed capability of

the new protocol, the connector itself remains the same rectangular shape with the four USB 2.0 contacts in the exact same

location as before. Five new connections to carry receive and transmitted data independently are present on USB 3.2 Gen 1

cables and only come into contact when connected to a proper SuperSpeed USB connection.

16 Technology and components

Major components of your system 17

Major components of your system

18 Major components of your system

1. Top Cover

2. Riser card

3. Fan assembly

4. Heat sink

5. Speaker

6. 2.5 in. Hard drive support bracket

7. System board

8. Internal WLAN antenna

9. Processor

10. WLAN card

11. Memory modules

12. Interposer module

13. Solid-state drive

14. Hard-drive assembly

NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These

parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for

purchase options.

Major components of your system 19

Disassembly and reassembly

Recommended tools

The procedures in this document require the following tools:

●Phillips # 1 screwdriver

●Small flat blade screwdriver

Screw List

The following table shows the screw list and the image of the screws.

Table 7. Screw list

Component Screw type Quantity Image

Top cover #6x32 (Thumbscrew) 1

M.2 2230/2280 Solid-state drive M2x3.5 1+1 (optional

second solid-state

drive)

WLAN card M2x3.5 1

I/O module (optional) M3x3 2

20 Disassembly and reassembly

Table 7. Screw list (continued)

Component Screw type Quantity Image

System board M3x4

#6-32

Riser card M3x5 2

SMA antenna

Removing the SMA antenna

Prerequisites

1. Follow the procedure in before working inside your computer.

About this task

The following image indicates the location of the SMA antenna and provides a visual representation of the removal procedure.

Disassembly and reassembly 21

Steps

1. Turn the SMA antenna horizontal to its connector on the chassis.

2. Loosen the nut on the base of the SMA antenna to separate the SMA antenna from the system unit.

3. Remove the SMA antenna from the system unit.

Installing the SMA antenna

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the SMA antenna and provides a visual representation of the installation procedure.

22 Disassembly and reassembly

Steps

1. Align and place the antenna on the SMA connector of the system unit.

2. Tighten the nut at the bottom of SMA antenna to secure the antenna to the system unit.

3. Turn the antenna at a convenient angle as per the deployment infrastructure.

Next steps

1. Follow the procedure in after working inside your computer.

Side cover

Removing the side cover

Prerequisites

1. Follow the procedure in before working inside your computer.

NOTE: Ensure that you remove the security cable from the security-cable slot (if applicable).

About this task

The following images indicate the location of the side cover and provide a visual representation of the removal procedure.

Disassembly and reassembly 23

Steps

1. Loosen the thumbscrew (#6x32) that secures the side cover to the system.

24 Disassembly and reassembly

2. Slide the side cover towards the front of the system and lift the side cover from the system unit.

Installing the side cover

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the side cover and provides a visual representation of the installation procedure.

Disassembly and reassembly 25

Steps

1. Align the side cover with the grooves on the chassis.

2. Slide the side cover towards the back of the system to install it.

3. Tighten the thumbscrew (#6x32) to secure the side cover to the system.

Next steps

1. Follow the procedure in after working inside your computer.

Top Cover (side bezel)

Removing the top cover (side bezel)

Prerequisites

1. Follow the procedure in before working inside your computer.

NOTE: Turn the optional SMA antenna downwards or remove it for convenient sliding of the top cover (side bezel).

About this task

The following image indicates the location of the top cover (side bezel) and provides a visual representation of the removal

procedure.

26 Disassembly and reassembly

Steps

1. Slide the top cover (side bezel) towards the back of the system unit.

2. Lift the top cover (side bezel) away from the system unit.

Disassembly and reassembly 27

Installing the top cover (side bezel)

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following images indicate the location of the top cover (side bezel) and provide a visual representation of the installation

procedure.

28 Disassembly and reassembly

Steps

1. Align and place the top cover (side bezel) with the grooves on the chassis.

2. Slide the top cover (side bezel) towards to the front of the system unit to install it.

Next steps

NOTE: Turn the optional SMA antenna to a convenient angle after safely sliding back the top cover (side bezel) on the

chassis.

1. Follow the procedure in after working inside your computer.

Front bezel

Removing the front bezel

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the side cover.

3. Remove the top cover (side bezel).

About this task

The following image indicates the location of the front bezel and provides a visual representation of the removal procedure.

Disassembly and reassembly 29

Steps

1. Pry the retention tabs to release the front bezel from the system.

2. Remove the front bezel from the system.

Installing the front bezel

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the front bezel and provides a visual representation of the installation procedure.

30 Disassembly and reassembly

Steps

1. Position the bezel to align the tabs with the slots on the chassis.

2. Press the bezel until the release tabs click into place.

Next steps

1. Install the side cover.

2. Install the top cover (side bezel).

3. Follow the procedure in after working inside your computer.

Hard-drive assembly

Removing the hard drive assembly

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the side cover.

3. Remove the top cover (side bezel).

4. Remove the front bezel.

About this task

The following images indicate the location of the hard drive assembly and provide a visual representation of the removal

procedure.

Disassembly and reassembly 31

Steps

1. Press the release tabs on the hard drive assembly and slide it towards the front of the system to disconnect it from the

connector on the system board.

2. Lift the hard drive assembly from the system.

NOTE: Note the orientation of the hard drive so that you can replace it correctly.

Removing the hard drive bracket

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the side cover.

3. Remove the top cover (side bezel)

4. Remove the front bezel.

5. Remove the 2.5 in. hard-drive assembly.

32 Disassembly and reassembly

About this task

The following images indicate the location of the hard drive bracket and provide a visual representation of the removal

procedure.

Steps

1. Pull one side of the hard drive bracket to disengage the pins on the bracket from the slots on the drive.

2. Lift the hard drive out of the bracket.

Installing the hard drive bracket

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the hard drive bracket and provides a visual representation of the installation

procedure.

Disassembly and reassembly 33

Steps

1. Place the hard drive into the bracket.

2. Align and insert the pins on the drive bracket with the slots on the drive.

NOTE: Note the orientation of the hard drive so that you can replace it correctly.

Next steps

1. Install the 2.5 in. hard-drive assembly.

2. Install the front bezel.

3. Install the top cover (side bezel).

4. Install the side cover.

5. Follow the procedure in after working inside your computer.

Installing the 2.5 in. hard drive assembly

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the hard drive assembly and provides a visual representation of the installation

procedure.

34 Disassembly and reassembly

Steps

1. Insert the hard drive assembly into the slot on the system.

2. Slide the hard drive assembly towards the connector in the system board until the release tabs clicks into place.

Next steps

1. Install the front bezel.

2. Install the top cover (side bezel).

3. Install the side cover.

4. Follow the procedure in after working inside your computer.

WLAN card

Removing the WLAN card

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the side cover.

Disassembly and reassembly 35

3. Remove the top cover (side bezel).

4. Remove the front bezel.

5. Remove the hard-drive assembly.

About this task

The following images indicate the location of the wireless card and provide a visual representation of the removal procedure.

Steps

1. Remove the (M2x3.5) screw that secures the WLAN card bracket to the system board.

2. Slide and lift the WLAN card bracket away from the WLAN card.

3. Disconnect the antenna cables from the WLAN card.

4. Slide and remove the WLAN card from the connector on the system board.

Installing the WLAN card

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

36 Disassembly and reassembly

About this task

The following image indicates the location of the wireless card and provides a visual representation of the installation procedure.

Steps

1. Connect the antenna cables to the WLAN card.

The following table provides the antenna-cable color scheme for the WLAN card of your computer.

Table 8. Antenna-cable color scheme

Connectors on the

wireless card

Antenna-cable color Silkscreen marking

Main White MAIN △ (white triangle)

Auxiliary Black AUX ▲ (black triangle)

2. Place the WLAN card bracket to secure the antenna cables.

3. Align the notch on the WLAN card with the tab on the WLAN card slot. Insert the WLAN card into the connector on the

system board.

4. Replace the (M2x3.5) screw to secure the WLAN card bracket to the WLAN card.

Next steps

1. Install the hard-drive assembly.

Disassembly and reassembly 37

2. Install the front bezel.

3. Install the top cover (side bezel).

4. Install the side cover.

5. Follow the procedure in after working inside your computer.

Speaker

Removing the speaker

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the side cover.

3. Remove the top cover (side bezel).

4. Remove the front bezel.

About this task

The following images indicate the location of the speaker and provide a visual representation of the removal procedure.

Steps

1. Disconnect the speaker cable from the system board.

2. Press the release tab and lift the speaker along with the cable from the system board.

Installing the speaker

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

38 Disassembly and reassembly

About this task

The following image indicates the location of the speaker and provides a visual representation of the installation procedure.

Steps

1. Align and insert the speaker into the slot and press it until the release tab clicks.

2. Connect the speaker cable to the system board.

Next steps

1. Install the front bezel.

2. Install the top cover (side bezel).

3. Install the side cover.

4. Follow the procedure in after working inside your computer.

Fan assembly

Removing the fan assembly

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the side cover.

3. Remove the top cover (side bezel).

4. Remove the front bezel.

About this task

The following images indicate the location of the fan assembly and provide a visual representation of the removal procedure.

Disassembly and reassembly 39

Steps

1. NOTE: Unroute the speaker cable from the routing guide on the fan assembly.

Press the blue tabs on both sides of the fan, and slide to lift the fan to release it from the system and turn it over.

2. Disconnect the fan cable from the connector on the system board. Lift the fan assembly out of the system.

Installing the fan assembly

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following images indicate the location of the fan assembly and provide a visual representation of the removal procedure.

40 Disassembly and reassembly

Steps

1. Connect the fan cable to the connector on the system board.

2. Press the release tab on the fan assembly and place it on the system up-side down until it clicks into place.

NOTE: Route the speaker cable through the routing guides on the fan assembly.

Next steps

1. Install the front bezel.

2. Install the top cover (side bezel).

3. Install the side cover.

4. Follow the procedure in after working inside your computer.

Disassembly and reassembly 41

Memory modules

Removing the memory modules

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the side cover.

3. Remove the top cover (side bezel).

4. Remove the front bezel.

5. Remove the fan assembly.

About this task

The following images indicate the location of the memory modules and provide a visual representation of the removal procedure.

CAUTION: To prevent damage to the memory module, hold the memory module by the edges. Do not touch the

components on the memory module.

Steps

1. Pull the securing clips from the memory module until the memory module pops-up.

2. Slide and remove the memory module from the memory-module slot.

Installing the memory modules

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the memory modules and provides a visual representation of the installation

procedure.

42 Disassembly and reassembly

Steps

1. Align the notch on the memory module with the tab on the memory-module slot.

2. Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place.

NOTE: If you do not hear the click, remove the memory module and reinstall it.

Next steps

1. Install the fan assembly.

2. Install the front bezel.

3. Install the top cover (side bezel).

4. Install the side cover.

5. Follow the procedure in after working inside your computer.

Riser card

Removing the riser card

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the side cover.

3. Remove the top cover (side bezel)

4. Remove the front bezel.

5. Remove the fan assembly.

NOTE: This step is valid for system configuration that is shipped with 80 W CPU.

About this task

The following images indicate the location of the riser card and provide a visual representation of the removal procedure.

Disassembly and reassembly 43

Steps

1. Loosen the two screws (M2x4) that secure the riser card to the system chassis.

2. Lift the riser card from the system board.

Installing the riser card

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the riser card and provides a visual representation of the installation procedure.

44 Disassembly and reassembly

Steps

1. Align the riser card and push it down on the PCIe connector of the system board.

2. Tighten the screws (M2x4) that secure the riser card to the system chassis.

Next steps

1. Install the fan assembly.

NOTE: This step is valid for system configuration that is shipped with 80 W CPU.

2. Install the front bezel.

3. Install the top cover (side bezel).

4. Install the side cover.

5. Follow the procedure in after working inside your computer.

Disassembly and reassembly 45

Dell Ultra Speed Drive

Removing the Dell Ultra Speed Drive

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the side cover.

3. Remove the top cover (side bezel)

4. Remove the front bezel.

5. Remove the fan assembly.

NOTE: This step is valid for system configuration that is shipped with 80 W CPU.

6. Remove the riser card.

About this task

The following images indicate the location of the Dell Ultra Speed Drive and provide a visual representation of the removal

procedure.

46 Disassembly and reassembly

Steps

1. Pull the metal tab to open the expansion card latch.

2. Slide the Dell Ultra speed drive along the edges of the riser card to release it from the riser card.

3. Flip over the Dell Ultra Speed Drive with SSD facing down.

4. Loosen the single screw (M2x5) securing the standoff nut to the Dell Ultra Speed Drive.

5. Remove the standoff nut from the SSD.

6. Slide the SSD out of the M.2 slot on the Dell Ultra Speed Drive.

Installing the Dell Ultra Speed Drive

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the Dell Ultra Speed Drive and provides a visual representation of the installation

procedure.

Disassembly and reassembly 47

48 Disassembly and reassembly

Steps

1. Align the notch on the SSD with the tab on the solid-state drive connector on the Dell Ultra Speed Drive.

2. Install the standoff nut on the notch of the SSD.

3. Replace the single screw (M2x5) securing the standoff nut to the Dell Ultra Speed Drive.

4. Flip over the Dell Ultra Speed Drive with the SSD facing up.

5. Replace the Dell Ultra Speed Drive into the slot on the riser card until it clicks into place.

6. Close the expansion card latch and press it until it clicks into place.

Next steps

1. Install the riser card.

2. Install the fan assembly.

NOTE: This step is valid for system configuration that is shipped with 80 W CPU.

3. Install the front bezel.

4. Install the top cover (side bezel).

5. Install the side cover.

6. Follow the procedure in after working inside your computer.

Graphics card

Removing the graphics card

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the side cover.

3. Remove the top cover (side bezel)

4. Remove the front bezel.

5. Remove the fan assembly.

NOTE: This step is valid for system configuration that is shipped with 80 W CPU.

6. Remove the riser card.

About this task

The following images indicate the location of the graphics card and provide a visual representation of the removal procedure.

Disassembly and reassembly 49

Steps

1. Pull the metal tab to open the expansion card latch.

2. Slide the graphics card along the edges of the riser card to release it from the riser card.

Installing the graphics card

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the graphics card and provides a visual representation of the installation procedure.

50 Disassembly and reassembly

Steps

1. Replace the graphics card into the slot on the riser card until it clicks into place.

2. Close the expansion card latch and press it until it clicks into place.

Next steps

1. Install the riser card.

2. Install the fan assembly.

NOTE: This step is valid for system configuration that is shipped with 80 W CPU.

3. Install the front bezel.

4. Install the top cover (side bezel).

5. Install the side cover.

6. Follow the procedure in after working inside your computer.

Disassembly and reassembly 51

Solid-state drive

Removing the M.2 2280 PCIe solid-state drive

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the side cover.

3. Remove the top cover (side bezel).

4. Remove the front bezel.

5. Remove the fan assembly.

NOTE: This step is valid for system configuration that is shipped with 80 W CPU.

6. Remove the riser card.

7. Remove the hard-drive assembly.

About this task

The following images indicate the location of the solid-state drive and provide a visual representation of the removal procedure.

Steps

1. Remove the screw (M2x3.5) that secures the solid-state drive to the system board.

2. Slide and lift the solid-state drive off the system board.

Installing the M.2 2280 PCIe solid-state drive

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

52 Disassembly and reassembly

About this task

The following image indicates the location of the solid-state drive and provides a visual representation of the installation

procedure.

Steps

1. Align the notch on the solid-state drive with the tab on the solid-state drive connector on the system board.

2. Insert the solid-state drive at a 45-degree angle into the solid-state drive connector.

3. Replace the screw (M2x3.5) that secures the M.2 2280 PCIe solid-state drive to the system board.

Next steps

1. Install the hard-drive assembly.

2. Install the riser card.

3. Install the fan assembly.

NOTE: This step is valid for system configuration that is shipped with 80 W CPU.

4. Install the front bezel.

5. Install the top cover (side bezel).

6. Install the side cover.

7. Follow the procedure in after working inside your computer.

Optional IO card

Removing the optional I/O card

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the side cover.

3. Remove the top cover (side bezel).

4. Remove the front bezel.

5. Remove the hard drive assembly.

Disassembly and reassembly 53

6. Remove the solid-state drive.

7. Remove the riser card.

About this task

The following images indicate the location of the optional I/O card and provide a visual representation of the removal procedure.

Steps

1. Remove the two (M3x3) screws that secure the optional I/O module to the system chassis.

NOTE: The screw type differs with the kind of I/O module used.

2. Slide and remove the optional I/O card from its slot in the chassis.

3. Disconnect the cable that connects the optional I/O card to the system board.

4. Remove the I/O card from the system unit.

Installing the optional I/O card

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

54 Disassembly and reassembly

About this task

The following image indicates the location of the optional I/O card and provides a visual representation of the installation

procedure.

Disassembly and reassembly 55

Steps

1. Insert a flat-head screwdriver in the hole of the bracket for optional I/O module.

2. Push the bracket to release the bracket from the system chassis.

3. Connect the I/O card cable to the connector on the system board.

4. Insert the I/O card into its slot from the inside your system.

5. Use the two (M3x3) screws to secure the optional I/O card to the chassis.

NOTE: The screw type differs with the kind of I/O module used.

Next steps

1. Install the riser card.

2. Install the hard drive assembly.

3. Install the front bezel.

4. Install the top cover (side bezel).

5. Install the side cover.

6. Follow the procedure in after working inside your computer.

Coin-cell battery

Removing the coin-cell battery

Prerequisites

1. Follow the procedure in before working inside your computer.

56 Disassembly and reassembly

2. Remove the top cover.

3. Remove the front bezel.

4. Remove the fan assembly.

NOTE: Removing the coin-cell battery resets the BIOS setup program settings to default. It is recommended that you note

the BIOS setup program settings before removing the coin-cell battery.

About this task

The following images indicate the location of the coin-cell battery and provide a visual representation of the removal procedure.

Steps

1. Using a plastic scribe, gently pry the coin-cell battery out of the battery socket on the system board.

2. Remove the coin-cell battery out of the system.

Installing the coin-cell battery

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the coin-cell battery and provides a visual representation of the installation

procedure.

Disassembly and reassembly 57

Steps

1. Insert the coin cell battery with the "+" sign facing up and slide it under the securing tabs at the positive side of the

connector.

2. Press the battery into the connector until it locks into place.

Next steps

1. Install the fan assembly.

2. Install the front bezel.

3. Install the top cover.

4. Follow the procedure in after working inside your computer.

Heat sink

Removing the heat sink

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the side cover.

3. Remove the top cover (side bezel).

4. Remove the front bezel.

5. Remove the fan assembly.

About this task

The following images indicate the location of the heat sink and provide a visual representation of the removal procedure.

58 Disassembly and reassembly

Figure 4. Heat sink shipped with system configuration shipped with 65 W CPU

Disassembly and reassembly 59

Figure 5. Heat sink shipped with system configuration shipped with 80 W CPU

Steps

1. Loosen the three captive screws that secure the heat sink to the system.

NOTE: Loosen the screw in the sequential order (3,2,1) as printed on the heat sink.

2. Lift the heat-sink from the system board.

Installing the heat sink

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the heat sink and provides a visual representation of the installation procedure.

60 Disassembly and reassembly

Figure 6. Heat sink shipped with system configuration shipped with 65 W CPU

Disassembly and reassembly 61

Figure 7. Heat sink shipped with system configuration shipped with 80 W CPU

Steps

1. Align the screws of the heat sink with the holders on the system board and place the heat sink on the processor.

2. Tighten the captive screws that secure the heat sink to the system board.

NOTE: Tighten the screws in a sequential order (1,2,3) as printed on the heat sink.

Next steps

1. Install the fan assembly.

2. Install the front bezel.

3. Install the top cover (side bezel).

4. Install the side cover.

5. Follow the procedure in after working inside your computer.

62 Disassembly and reassembly

Interposer module

Removing the interposer module

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the side cover.

3. Remove the top cover (side bezel)

4. Remove the front bezel.

5. Remove the fan assembly.

NOTE: This step is valid for system configuration that is shipped with 80 W CPU.

6. Remove the riser card.

About this task

The following images indicate the location of the interposer module and provide a visual representation of the removal

procedure.

Steps

1. Flip open the actuator and disconnect the SATA FPC cable from the system board.

2. Loosen and remove the single screw (M3x5) securing the interposer module to the system board.

Installing the interposer module

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

Disassembly and reassembly 63

About this task

The following image indicates the location of the interposer module and provides a visual representation of the installation

procedure.

Steps

1. Align and replace the interposer module on the system board.

2. Replace the single screw (M3x5) and connect the SATA cable to the connector on the system board and close the actuator.

Next steps

1. Install the riser card.

2. Install the fan assembly.

NOTE: This step is valid for system configuration that is shipped with 80 W CPU.

3. Install the front bezel.

4. Install the top cover (side bezel).

5. Install the side cover.

6. Follow the procedure in after working inside your computer.

Processor

Removing the processor

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the side cover.

3. Remove the top cover (side bezel).

4. Remove the front bezel.

5. Remove the fan assembly.

6. Remove the heat sink.

64 Disassembly and reassembly

About this task

The following images indicate the location of the processor and provide a visual representation of the removal procedure.

Steps

1. Press down and push the release lever away from the processor to release it from the securing tab.

2. Lift the lever upward to lift the processor cover.

CAUTION: When removing the processor, do not touch any of the pins inside the socket or allow any objects

to fall on the pins in the socket.

3. Gently lift the processor from the processor socket.

Installing the processor

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the processor and provides a visual representation of the installation procedure.

Disassembly and reassembly 65

Steps

1. Align the pin-1 corner of the processor with the pin 1 corner of the processor socket, and then place the processor in the

processor socket.

NOTE: The pin-1 corner of the processor has a triangle that aligns with the triangle on the pin-1 corner on the processor

socket. When the processor is properly seated, all four corners are aligned at the same height. If one or more corners of

the processor are higher than the others, the processor is not seated properly.

2. When the processor is fully seated in the socket, close the processor cover.

3. Press down and push the release lever under the securing tab to lock it.

Next steps

1. Install the heat sink.

2. Install the fan assembly.

3. Install the front bezel.

4. Install the top cover (side bezel).

5. Install the side cover.

6. Follow the procedure in after working inside your computer.

66 Disassembly and reassembly

System board

Removing the system board

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the side cover.

3. Remove the top cover.

4. Remove the SMA antenna

5. Remove the front bezel.

6. Remove the hard drive assembly.

7. Remove the solid-state drive.

8. Remove the WLAN card.

9. Remove the speaker.

10. Remove the fan assembly.

11. Remove the memory modules.

12. Remove the riser card.

13. Remove the heat sink.

14. Remove the interposer module.

About this task

The following images indicate the location of the system board and provide a visual representation of the removal procedure.

Disassembly and reassembly 67

68 Disassembly and reassembly

Steps

1. Remove the single (6-32) screw that secures the hard drive caddy support to the system board.

2. Lift the hard drive caddy support away from the system board.

3. Remove the three (M3x4) screws and three (6-32) screws that secure the system board to the chassis.

4. Lift the system board away from the chassis.

Installing the system board

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the system board and provides a visual representation of the installation procedure.

Disassembly and reassembly 69

70 Disassembly and reassembly

Steps

1. Align and lower the system board into the system until the connectors at the back of the system board align with the slots

on the chassis, and the screw holes on the system board align with the standoffs on the system.

2. Align the slot on the hard drive caddy support with system board and place the hard drive caddy on the system board.

3. Replace the screw (6-32) to secure the hard drive caddy support to the system board.

4. Replace the three (M3x4) screws and three (6-32) screws to secure the system board to the chassis.

Next steps

1. Install the interposer card.

2. Install the heat sink.

3. Install the riser card.

4. Install the memory modules.

5. Install the speaker.

6. Install the fan assembly.

7. Install the WLAN card.

8. Install the solid-state drive.

9. Install the hard drive assembly.

10. Install the front bezel.

11. Install the SMA antenna.

12. Install the top cover.

13. Install the side cover.

14. Follow the procedure in after working inside your computer.

Disassembly and reassembly 71

Internal antenna

Removing the Internal antenna

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the side cover.

3. Remove the top cover.

4. Remove the SMA antenna

5. Remove the front bezel.

6. Remove the hard drive assembly.

7. Remove the solid-state drive.

8. Remove the WLAN card.

9. Remove the speaker.

10. Remove the fan assembly.

11. Remove the memory modules.

12. Remove the riser card.

13. Remove the heat sink.

14. Remove the interposer module.

15. Remove the system board.

About this task

The following images indicate the location of the internal antenna and provide a visual representation of the removal procedure.

72 Disassembly and reassembly

Steps

1. Pry the metallic routing tabs and unroute the antenna cables from the chassis.

2. Loosen and remove the single screw (M3x3) securing the internal antenna to the chassis.

Installing the Internal antenna

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the Internal antenna and provides a visual representation of the installation

procedure.

Steps

1. Align and replace the SMA antenna connector on the rear of the chassis and secure it using the single M3x3 screw to the

chassis.

2. Route the antenna cable along the metallic guide path on the chassis.

Next steps

1. Install the system board.

2. Install the interposer card.

3. Install the heat sink.

4. Install the riser card.

5. Install the memory modules.

Disassembly and reassembly 73

6. Install the speaker.

7. Install the fan assembly.

8. Install the WLAN card.

9. Install the solid-state drive.

10. Install the hard drive assembly.

11. Install the front bezel.

12. Install the SMA antenna.

13. Install the top cover.

14. Install the side cover.

15. Follow the procedure in after working inside your computer.

System board

Removing the system board

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the side cover.

3. Remove the top cover.

4. Remove the SMA antenna

5. Remove the front bezel.

6. Remove the hard drive assembly.

7. Remove the solid-state drive.

8. Remove the WLAN card.

9. Remove the speaker.

10. Remove the fan assembly.

11. Remove the memory modules.

12. Remove the riser card.

13. Remove the heat sink.

14. Remove the interposer module.

About this task

The following images indicate the location of the system board and provide a visual representation of the removal procedure.

74 Disassembly and reassembly

Disassembly and reassembly 75

Steps

1. Remove the single (6-32) screw that secures the hard drive caddy support to the system board.

2. Lift the hard drive caddy support away from the system board.

3. Remove the three (M3x4) screws and three (6-32) screws that secure the system board to the chassis.

4. Lift the system board away from the chassis.

Installing the system board

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the system board and provides a visual representation of the installation procedure.

76 Disassembly and reassembly

Disassembly and reassembly 77

Steps

1. Align and lower the system board into the system until the connectors at the back of the system board align with the slots

on the chassis, and the screw holes on the system board align with the standoffs on the system.

2. Align the slot on the hard drive caddy support with system board and place the hard drive caddy on the system board.

3. Replace the screw (6-32) to secure the hard drive caddy support to the system board.

4. Replace the three (M3x4) screws and three (6-32) screws to secure the system board to the chassis.

Next steps

1. Install the interposer card.

2. Install the heat sink.

3. Install the riser card.

4. Install the memory modules.

5. Install the speaker.

6. Install the fan assembly.

7. Install the WLAN card.

8. Install the solid-state drive.

9. Install the hard drive assembly.

10. Install the front bezel.

11. Install the SMA antenna.

12. Install the top cover.

13. Install the side cover.

14. Follow the procedure in after working inside your computer.

78 Disassembly and reassembly

System board Layout

1. M.2 2230 WLAN connector

2. SATA FFC connector

3. PCIe x8 slot Gen3 slot

4. M.2 2230/2280 SSD PCIe x4 connector

5. Coin-cell battery

6. Optional I/O board connector (USB 3.2 Gen 2 Type-C Port)

7. Keyboard and mouse serial port connector

8. Optional video connector (VGA Port/DisplayPort 1.4 Port/HDMI 2.0b Port/USB 3.2Gen 2 Type-C Port with Alt-mode)

9. Processor socket

10. CPU Fan connector

11. Internal speaker connector

12. Two SODIMM DDR4 memory slots

13. M.2 2230/2280 SSD PCIe x4 connector

Internal antenna

Removing the Internal antenna

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the side cover.

3. Remove the top cover.

4. Remove the SMA antenna

5. Remove the front bezel.

6. Remove the hard drive assembly.

Disassembly and reassembly 79

7. Remove the solid-state drive.

8. Remove the WLAN card.

9. Remove the speaker.

10. Remove the fan assembly.

11. Remove the memory modules.

12. Remove the riser card.

13. Remove the heat sink.

14. Remove the interposer module.

15. Remove the system board.

About this task

The following images indicate the location of the internal antenna and provide a visual representation of the removal procedure.

Steps

1. Pry the metallic routing tabs and unroute the antenna cables from the chassis.

2. Loosen and remove the single screw (M3x3) securing the internal antenna to the chassis.

Installing the Internal antenna

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

80 Disassembly and reassembly

About this task

The following image indicates the location of the Internal antenna and provides a visual representation of the installation

procedure.

Steps

1. Align and replace the SMA antenna connector on the rear of the chassis and secure it using the single M3x3 screw to the

chassis.

2. Route the antenna cable along the metallic guide path on the chassis.

Next steps

1. Install the system board.

2. Install the interposer card.

3. Install the heat sink.

4. Install the riser card.

5. Install the memory modules.

6. Install the speaker.

7. Install the fan assembly.

8. Install the WLAN card.

9. Install the solid-state drive.

10. Install the hard drive assembly.

11. Install the front bezel.

12. Install the SMA antenna.

13. Install the top cover.

14. Install the side cover.

15. Follow the procedure in after working inside your computer.

Disassembly and reassembly 81

Troubleshooting

Recovering the operating system

When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell

SupportAssist OS Recovery.

Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows 10 operating

system. It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating

system. It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its

factory state.

You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their

primary operating system due to software or hardware failures.

For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at

www.dell.com/support.

Real-Time Clock (RTC Reset)

The Real Time Clock (RTC) reset function allows you or the service technician to recover Dell Inspiron, systems from No

POST/No Power/No Boot situations. The legacy jumper enabled RTC reset has been retired on these models.

Start the RTC reset with the system powered off and connected to AC power. Press and hold the power button for thirty (30)

seconds. The system RTC Reset occurs after you release the power button.

Dell SupportAssist Pre-boot System Performance

Check diagnostics

About this task

The SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell

SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS

internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to:

●Run tests automatically or in an interactive mode

●Repeat tests

●Display or save test results

●Run thorough tests to introduce additional test options to provide extra information about the failed device(s)

●View status messages that inform you if tests are completed successfully

●View error messages that inform you of problems encountered during testing

NOTE: Some tests for specific devices require user interaction. Always ensure that you are present at the computer

terminal when the diagnostic tests are performed.

For more information, see Resolve Hardware Issues With Built-in and Online Diagnostics (SupportAssist ePSA, ePSA or PSA

Error Codes) .

82 Troubleshooting

Running the SupportAssist Pre-Boot System Performance Check

Steps

1. Turn on your computer.

2. As the computer boots, press the F12 key as the Dell logo appears.

3. On the boot menu screen, select the Diagnostics option.

4. Click the arrow at the bottom left corner.

Diagnostics front page is displayed.

5. Click the arrow in the lower-right corner to go to the page listing.

The items detected are listed.

6. To run a diagnostic test on a specific device, press Esc and click Yes to stop the diagnostic test.

7. Select the device from the left pane and click Run Tests.

8. If there are any issues, error codes are displayed.

Note the error code and validation number and contact Dell.

Diagnostic LED behavior

Table 9. Diagnostic LED behavior

Blinking pattern

Problem description Suggested resolutionAmber White

1 2 Unrecoverable SPI Flash

Failure

2 1 CPU failure ●Run the Intel CPU

diagnostics tools.

●If problem persists,

replace the system board.

2 2 System board failure (included

BIOS corruption or ROM

error)

●Flash latest BIOS version

●If problem persists,

replace the system board.

2 3 No memory/RAM detected ●Confirm that the memory

module is installed

properly.

●If problem persists,

replace the memory

module.

2 4 Memory/RAM failure ●Reset the memory module.

●If problem persists,

replace the memory

module.

2 5 Invalid memory installed ●Reset the memory module.

●If problem persists,

replace the memory

module.

2 6 System board / Chipset

Error / Clock failure / Gate

A20 failure / Super I/O

failure / Keyboard controller

failure

●Flash latest BIOS version

●If problem persists,

replace the system board.

Troubleshooting 83

Table 9. Diagnostic LED behavior (continued)

Blinking pattern

Problem description Suggested resolutionAmber White

3 1 CMOS battery failure ●Reset the CMOS battery

connection.

●If problem persists,

replace the RTS battery.

3 2 PCI or Video card/chip failure Replace the system board.

3 3 BIOS Recovery image not

found

●Flash latest BIOS version

●If problem persists,

replace the system board.

3 4 BIOS Recovery image found

but invalid

●Flash latest BIOS version

●If problem persists,

replace the system board.

3 5 Power rail failure ●EC ran into power

sequencing failure.

●If problem persists,

replace the system board.

3 6 SBIOS Flash corruption ●Flash corruption detected

by SBIOS

●If problem persists,

replace the system board.

3 7 Intel ME (Management

Engine) Error

●Timeout waiting on ME to

reply to HECI message

●If problem persists,

replace the system board.

4 2 CPU Power Cable Connection

Issue

Diagnostic error messages

Table 10. Diagnostic error messages

Error messages Description

AUXILIARY DEVICE FAILURE The touchpad or external mouse may be faulty. For an

external mouse, check the cable connection. Enable the

Pointing Device option in the System Setup program.

BAD COMMAND OR FILE NAME Ensure that you have spelled the command correctly, put

spaces in the proper place, and used the correct path name.

CACHE DISABLED DUE TO FAILURE The primary cache internal to the microprocessor has failed.

Contact Dell

CD DRIVE CONTROLLER FAILURE The optical drive does not respond to commands from the

computer.

DATA ERROR The hard drive cannot read the data.

DECREASING AVAILABLE MEMORY One or more memory modules may be faulty or improperly

seated. Reinstall the memory modules or, if necessary, replace

them.

84 Troubleshooting

Table 10. Diagnostic error messages (continued)

Error messages Description

DISK C: FAILED INITIALIZATION The hard drive failed initialization. Run the hard drive tests in

Dell Diagnostics.

DRIVE NOT READY The operation requires a hard drive in the bay before it can

continue. Install a hard drive in the hard drive bay.

ERROR READING PCMCIA CARD The computer cannot identify the ExpressCard. Reinsert the

card or try another card.

EXTENDED MEMORY SIZE HAS CHANGED The amount of memory recorded in non-volatile memory

(NVRAM) does not match the memory module installed in the

computer. Restart the computer. If the error appears again,

Contact Dell

THE FILE BEING COPIED IS TOO LARGE FOR THE

DESTINATION DRIVE

The file that you are trying to copy is too large to fit on the

disk, or the disk is full. Try copying the file to a different disk

or use a larger capacity disk.

A FILENAME CANNOT CONTAIN ANY OF THE

FOLLOWING CHARACTERS: \ / : * ? " < > | -

Do not use these characters in filenames.

GATE A20 FAILURE A memory module may be loose. Reinstall the memory module

or, if necessary, replace it.

GENERAL FAILURE The operating system is unable to carry out the command.

The message is usually followed by specific information. For

example, Printer out of paper. Take the

appropriate action.

HARD-DISK DRIVE CONFIGURATION ERROR The computer cannot identify the drive type. Shut down the

computer, remove the hard drive, and boot the computer from

an optical drive. Then, shut down the computer, reinstall the

hard drive, and restart the computer. Run the Hard Disk

Drive tests in Dell Diagnostics.

HARD-DISK DRIVE CONTROLLER FAILURE 0 The hard drive does not respond to commands from the

computer. Shut down the computer, remove the hard drive,

and boot the computer from an optical drive. Then, shut down

the computer, reinstall the hard drive, and restart the

computer. If the problem persists, try another drive. Run the

Hard Disk Drive tests in Dell Diagnostics.

HARD-DISK DRIVE FAILURE The hard drive does not respond to commands from the

computer. Shut down the computer, remove the hard drive,

and boot the computer from an optical drive. Then, shut down

the computer, reinstall the hard drive, and restart the

computer. If the problem persists, try another drive. Run the

Hard Disk Drive tests in Dell Diagnostics.

HARD-DISK DRIVE READ FAILURE The hard drive may be defective. Shut down the computer,

remove the hard drive, and boot the computer from an

optical. Then, shut down the computer, reinstall the hard

drive, and restart the computer. If the problem persists, try

another drive. Run the Hard Disk Drive tests in Dell

Diagnostics.

INSERT BOOTABLE MEDIA The operating system is trying to boot to non-bootable media,

such as an optical drive. Insert bootable media.

INVALID CONFIGURATION INFORMATION-PLEASE RUN

SYSTEM SETUP PROGRAM

The system configuration information does not match the

hardware configuration. The message is most likely to occur

after a memory module is installed. Correct the appropriate

options in the system setup program.

KEYBOARD CLOCK LINE FAILURE For external keyboards, check the cable connection. Run the

Keyboard Controller test in Dell Diagnostics.

Troubleshooting 85

Table 10. Diagnostic error messages (continued)

Error messages Description

KEYBOARD CONTROLLER FAILURE For external keyboards, check the cable connection. Restart

the computer, and avoid touching the keyboard or the mouse

during the boot routine. Run the Keyboard Controller test in

Dell Diagnostics.

KEYBOARD DATA LINE FAILURE For external keyboards, check the cable connection. Run the

Keyboard Controller test in Dell Diagnostics.

KEYBOARD STUCK KEY FAILURE For external keyboards or keypads, check the cable

connection. Restart the computer, and avoid touching the

keyboard or keys during the boot routine. Run the Stuck Key

test in Dell Diagnostics.

LICENSED CONTENT IS NOT ACCESSIBLE IN

MEDIADIRECT

Dell MediaDirect cannot verify the Digital Rights Management

(DRM) restrictions on the file, so the file cannot be played.

MEMORY ADDRESS LINE FAILURE AT ADDRESS, READ

VALUE EXPECTING VALUE

A memory module may be faulty or improperly seated.

Reinstall the memory module or, if necessary, replace it.

MEMORY ALLOCATION ERROR The software you are attempting to run is conflicting with the

operating system, another program, or a utility. Shut down the

computer, wait for 30 seconds, and then restart it. Run the

program again. If the error message still appears, see the

software documentation.

MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS,

READ VALUE EXPECTING VALUE

A memory module may be faulty or improperly seated.

Reinstall the memory module or, if necessary, replace it.

MEMORY ODD/EVEN LOGIC FAILURE AT ADDRESS,

READ VALUE EXPECTING VALUE

A memory module may be faulty or improperly seated.

Reinstall the memory module or, if necessary, replace it.

MEMORY WRITE/READ FAILURE AT ADDRESS, READ

VALUE EXPECTING VALUE

A memory module may be faulty or improperly seated.

Reinstall the memory module or, if necessary, replace it.

NO BOOT DEVICE AVAILABLE The computer cannot find the hard drive. If the hard drive is

your boot device, ensure that the drive is installed, properly

seated, and partitioned as a boot device.

NO BOOT SECTOR ON HARD DRIVE The operating system may be corrupted, Contact Dell.

NO TIMER TICK INTERRUPT A chip on the system board may be malfunctioning. Run the

System Set tests in Dell Diagnostics.

NOT ENOUGH MEMORY OR RESOURCES. EXIT SOME

PROGRAMS AND TRY AGAIN

You have too many programs open. Close all windows and

open the program that you want to use.

OPERATING SYSTEM NOT FOUND Reinstall the operating system. If the problem persists,

Contact Dell.

OPTIONAL ROM BAD CHECKSUM The optional ROM has failed. Contact Dell.

SECTOR NOT FOUND The operating system cannot locate a sector on the hard

drive. You may have a defective sector or corrupted File

Allocation Table (FAT) on the hard drive. Run the Windows

error-checking utility to check the file structure on the hard

drive. See Windows Help and Support for instructions (click

Start > Help and Support). If a large number of sectors are

defective, back up the data (if possible), and then format the

hard drive.

SEEK ERROR The operating system cannot find a specific track on the hard

drive.

SHUTDOWN FAILURE A chip on the system board may be malfunctioning. Run the

System Set tests in Dell Diagnostics. If the message

reappears, Contact Dell.

86 Troubleshooting

Table 10. Diagnostic error messages (continued)

Error messages Description

TIME-OF-DAY CLOCK LOST POWER System configuration settings are corrupted. Connect your

computer to an electrical outlet to charge the battery. If the

problem persists, try to restore the data by entering the

System Setup program, then immediately exit the program. If

the message reappears, Contact Dell.

TIME-OF-DAY CLOCK STOPPED The reserve battery that supports the system configuration

settings may require recharging. Connect your computer to an

electrical outlet to charge the battery. If the problem persists,

Contact Dell.

TIME-OF-DAY NOT SET-PLEASE RUN THE SYSTEM

SETUP PROGRAM

The time or date stored in the system setup program does not

match the system clock. Correct the settings for the Date

and Time options.

TIMER CHIP COUNTER 2 FAILED A chip on the system board may be malfunctioning. Run the

System Set tests in Dell Diagnostics.

UNEXPECTED INTERRUPT IN PROTECTED MODE The keyboard controller may be malfunctioning, or a memory

module may be loose. Run the System Memory tests and the

Keyboard Controller test in Dell Diagnostics or Contact

Dell.

X:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT

READY

Insert a disk into the drive and try again.

WiFi power cycle

About this task

If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be

performed. The following procedure provides the instructions on how to conduct a WiFi power cycle:

NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device.

Steps

1. Turn off your computer.

2. Turn off the modem.

3. Turn off the wireless router.

4. Wait for 30 seconds.

5. Turn on the wireless router.

6. Turn on the modem.

7. Turn on your computer.

Troubleshooting 87

Getting help and contacting Dell

Self-help resources

You can get information and help on Dell products and services using these self-help resources:

Table 11. Self-help resources

Self-help resources Resource location

Information about Dell products and services https://www.dell.com/

Dell Support

Tips

Contact Support In Windows search, type Contact Support, and press

Enter.

Online help for operating system ●Windows: https://www.dell.com/support/windows

●Linux: https://www.dell.com/support/linux

Troubleshooting information, user manuals, set up

instructions, product specifications, technical help blogs,

drivers, software updates, and so on.

https://www.dell.com/support/home/

Dell knowledge base articles for various of system concerns: 1. Go to https://www.dell.com/support/home/?

app=knowledgebase.

2. Type the subject or keyword in the Search box.

3. Click Search to retrieve the related articles.

Learn and get more information about your product:

●Product specifications

●Operating system

●Setting up and using your product

●Data backup

●Troubleshooting and diagnostics

●Factory and system restore

●BIOS information

Dell provides several online and telephone-based support and

service options. If you do not have an active Internet

connection, you can find contact information about your

purchase invoice, packing slip, bill, or Dell product catalog.

●Select Detect Product.

●Locate your product through the drop-down menu under

View Products.

●Enter the Service Tag number or Product ID in the

search bar.

●Once on product support page, scroll down to Manuals and

Documents section to preview all the Manuals, documents,

and other information for your product.

88 Getting help and contacting Dell

Contacting Dell

Dell provides several online and telephone-based support and service options. If you do not have an active Internet connection,

you can find contact information about your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by

country/region and product, and some services may not be available in your area. To contact Dell for sales, technical support, or

customer service issues:

1. Go to https://www.dell.com/support/.

2. Select your country/region from the drop-down menu on the lower right corner of the page.

3. For customized support:

a. Enter your system Service Tag in the Enter your Service Tag field.

b. Click submit.

●The support page that lists the various support categories is displayed.

4. For general support:

a. Select your product category.

b. Select your product segment.

c. Select your product.

●The support page that lists the various support categories is displayed.

5. For contact details of Dell Global Technical Support, see https://www.dell.com/contactdell.

NOTE: The Contact Technical Support page is displayed with details to call, chat, or email the Dell Global Technical

Support team.

NOTE: Availability varies by country/region and product, and some services may not be available in your area.

Getting help and contacting Dell 89

Table of Contents

DELL 3240 User Manual

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