Table of Contents
- Precision 3260 Compact Service Manual
- Contents
- Working inside your computer
- Removing and installing components
- Recommended tools
- Screw list
- Major components of Precision 3260 Compact
- Side cover
- 2.5-inch hard drive
- Riser card
- Wireless card
- Speaker
- Processor fan
- Memory module
- M.2 solid-state drive
- Removing the M.2 2230 PCIe solid-state drive (slot-1)
- Installing the M.2 2230 PCIe solid-state drive (slot-1)
- Removing the M.2 2280 PCIe solid-state drive (slot-1)
- Installing the M.2 2280 PCIe solid-state drive (slot-1)
- Removing the M.2 2230 PCIe solid-state drive (slot-0)
- Installing the M.2 2230 PCIe solid-state drive (slot-0)
- Removing the M.2 2280 PCIe solid-state drive (slot-0)
- Installing the M.2 2280 PCIe solid-state drive (slot-0)
- Expansion card
- Optional I/O module
- Coin-cell battery
- Heat sink
- SATA FFC module
- Processor
- System board
- Internal antennae
- Drivers and downloads
- BIOS setup
- Troubleshooting
- Getting help and contacting Dell
DELL 3260 User Manual
Displayed below is the user manual for 3260 by DELL which is a product in the PCs/Workstations category. This manual has pages.
Related Manuals
Precision 3260 Compact
Service Manual
Regulatory Model: D16U
Regulatory Type: D16U001
March 2022
Rev. A00
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2022 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other
trademarks may be trademarks of their respective owners.
Chapter 1: Working inside your computer...................................................................................... 6
Safety instructions.............................................................................................................................................................. 6
Before working inside your computer.......................................................................................................................6
Safety precautions.........................................................................................................................................................7
Electrostatic discharge—ESD protection................................................................................................................7
ESD field service kit ..................................................................................................................................................... 8
Transporting sensitive components.......................................................................................................................... 9
After working inside your computer..........................................................................................................................9
BitLocker..........................................................................................................................................................................9
Chapter 2: Removing and installing components.......................................................................... 10
Recommended tools..........................................................................................................................................................10
Screw list............................................................................................................................................................................. 10
Major components of Precision 3260 Compact..........................................................................................................11
Side cover............................................................................................................................................................................ 13
Removing the side cover............................................................................................................................................13
Installing the side cover.............................................................................................................................................. 15
2.5-inch hard drive.............................................................................................................................................................17
Removing the 2.5-inch hard-drive assembly......................................................................................................... 17
Removing the 2.5-inch hard-drive caddy...............................................................................................................18
Installing the 2.5-inch hard-drive caddy.................................................................................................................19
Installing the 2.5-inch hard-drive assembly.......................................................................................................... 20
Riser card............................................................................................................................................................................. 21
Removing the riser card............................................................................................................................................. 21
Installing the riser card...............................................................................................................................................23
Wireless card...................................................................................................................................................................... 24
Removing the wireless card...................................................................................................................................... 24
Installing the wireless card........................................................................................................................................ 26
Speaker................................................................................................................................................................................ 27
Removing the speaker................................................................................................................................................ 27
Installing the speaker..................................................................................................................................................28
Processor fan..................................................................................................................................................................... 29
Removing the processor fan.....................................................................................................................................29
Installing the processor fan.......................................................................................................................................30
Memory module................................................................................................................................................................. 32
Removing the memory modules...............................................................................................................................32
Installing the memory modules................................................................................................................................. 33
M.2 solid-state drive.........................................................................................................................................................34
Removing the M.2 2230 PCIe solid-state drive (slot-1).................................................................................... 34
Installing the M.2 2230 PCIe solid-state drive (slot-1)...................................................................................... 35
Removing the M.2 2280 PCIe solid-state drive (slot-1).................................................................................... 36
Installing the M.2 2280 PCIe solid-state drive (slot-1).......................................................................................37
Removing the M.2 2230 PCIe solid-state drive (slot-0)................................................................................... 38
Installing the M.2 2230 PCIe solid-state drive (slot-0)..................................................................................... 38
Contents
Contents 3
Removing the M.2 2280 PCIe solid-state drive (slot-0)................................................................................... 39
Installing the M.2 2280 PCIe solid-state drive (slot-0)..................................................................................... 40
Expansion card....................................................................................................................................................................41
Removing the serial port PCIe card.........................................................................................................................41
Installing the serial port PCIe card.......................................................................................................................... 42
Removing the graphics card..................................................................................................................................... 43
Installing the graphics card....................................................................................................................................... 44
Optional I/O module......................................................................................................................................................... 46
Removing the optional I/O module......................................................................................................................... 46
Installing the optional I/O module............................................................................................................................47
Coin-cell battery................................................................................................................................................................ 48
Removing the coin-cell battery................................................................................................................................48
Installing the coin-cell battery..................................................................................................................................49
Heat sink............................................................................................................................................................................. 50
Removing the heat sink............................................................................................................................................. 50
Installing the heat sink................................................................................................................................................52
SATA FFC module............................................................................................................................................................. 54
Removing the SATA FFC module............................................................................................................................ 54
Installing the SATA FFC module.............................................................................................................................. 54
Processor............................................................................................................................................................................ 55
Removing the processor............................................................................................................................................55
Installing the processor.............................................................................................................................................. 57
System board..................................................................................................................................................................... 58
Removing the system board.....................................................................................................................................58
Installing the system board........................................................................................................................................61
Internal antennae...............................................................................................................................................................65
Removing the internal antenna—location 1..........................................................................................................65
Installing the internal antenna—location 1............................................................................................................ 66
Removing the internal antenna—location 2......................................................................................................... 67
Installing the internal antenna—location 2........................................................................................................... 68
Removing the SMA antenna—Location 3.............................................................................................................69
Installing the SMA antenna—Location 3................................................................................................................71
Chapter 3: Drivers and downloads............................................................................................... 73
Chapter 4: BIOS setup................................................................................................................. 74
Entering BIOS setup program.........................................................................................................................................74
Navigation keys..................................................................................................................................................................74
One time boot menu......................................................................................................................................................... 74
System setup options.......................................................................................................................................................75
Updating the BIOS............................................................................................................................................................ 84
Updating the BIOS in Windows................................................................................................................................84
Updating the BIOS in Linux and Ubuntu................................................................................................................ 84
Updating the BIOS using the USB drive in Windows..........................................................................................84
Updating the BIOS from the F12 One-Time boot menu.................................................................................... 85
System and setup password...........................................................................................................................................85
Assigning a system setup password....................................................................................................................... 86
Deleting or changing an existing system setup password.................................................................................86
Clearing CMOS settings.................................................................................................................................................. 87
4Contents
Clearing BIOS (System Setup) and System passwords...........................................................................................87
Chapter 5: Troubleshooting.........................................................................................................88
Dell SupportAssist Pre-boot System Performance Check diagnostics................................................................88
Running the SupportAssist Pre-Boot System Performance Check................................................................88
System-diagnostic lights................................................................................................................................................. 88
Recovering the operating system................................................................................................................................. 90
Real Time Clock—RTC reset......................................................................................................................................... 90
Backup media and recovery options..............................................................................................................................91
WiFi power cycle................................................................................................................................................................ 91
System limitations..............................................................................................................................................................91
Chapter 6: Getting help and contacting Dell................................................................................ 93
Contents 5
Working inside your computer
Safety instructions
Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless
otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped
with your computer.
WARNING: Before working inside your computer, read the safety information that is shipped with your
computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
WARNING: Disconnect your computer from all power sources before opening the computer cover or panels.
After you finish working inside the computer, replace all covers, panels, and screws before connecting your
computer to an electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is flat, dry, and clean.
CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching the
pins and the contacts.
CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical
assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the
safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal
surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal
surface to dissipate static electricity which could harm internal components.
CAUTION: When you disconnect a cable, pull it by its connector or its pull tab, not the cable itself. Some cables
have connectors with locking tabs or thumbscrews that you must disengage before disconnecting the cable.
When disconnecting cables, keep them evenly aligned to avoid bending the connector pins. When connecting
cables, ensure that the ports and the connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
CAUTION: Exercise caution when handling Lithium-ion batteries in laptops. Swollen batteries should not be used
and should be replaced and disposed properly.
NOTE: The color of your computer and certain components may appear differently than shown in this document.
Before working inside your computer
About this task
NOTE: The images in this document may differ from your computer depending on the configuration you ordered.
Steps
1. Save and close all open files and exit all open applications.
2. Shut down your computer. Click Start > Power > Shut down.
1
6 Working inside your computer
NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down
instructions.
3. Disconnect your computer and all attached devices from their electrical outlets.
4. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.
CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the
cable from the network device.
5. Remove any media card and optical disc from your computer, if applicable.
Safety precautions
The safety precautions chapter details the primary steps to be taken before performing any disassembly instructions.
Observe the following safety precautions before you perform any installation or break/fix procedures involving disassembly or
reassembly:
●Turn off the system and all attached peripherals.
●Disconnect the system and all attached peripherals from AC power.
●Disconnect all network cables, telephone, and telecommunications lines from the system.
●Use an ESD field service kit when working inside any tabletnotebookdesktop to avoid electrostatic discharge (ESD) damage.
●After removing any system component, carefully place the removed component on an anti-static mat.
●Wear shoes with non-conductive rubber soles to reduce the chance of getting electrocuted.
Standby power
Dell products with standby power must be unplugged before you open the case. Systems that incorporate standby power are
essentially powered while turned off. The internal power enables the system to be remotely turned on (wake on LAN) and
suspended into a sleep mode and has other advanced power management features.
Unplugging, pressing and holding the power button for 15 seconds should discharge residual power in the system board.
Bonding
Bonding is a method for connecting two or more grounding conductors to the same electrical potential. This is done through
the use of a field service electrostatic discharge (ESD) kit. When connecting a bonding wire, ensure that it is connected to bare
metal and never to a painted or non-metal surface. The wrist strap should be secure and in full contact with your skin, and
ensure that you remove all jewelry such as watches, bracelets, or rings prior to bonding yourself and the equipment.
Electrostatic discharge—ESD protection
ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards,
processors, memory DIMMs, and system boards. Very slight charges can damage circuits in ways that may not be obvious, such
as intermittent problems or a shortened product life span. As the industry pushes for lower power requirements and increased
density, ESD protection is an increasing concern.
Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than
in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.
Two recognized types of ESD damage are catastrophic and intermittent failures.
●Catastrophic – Catastrophic failures represent approximately 20 percent of ESD-related failures. The damage causes
an immediate and complete loss of device functionality. An example of catastrophic failure is a memory DIMM that has
received a static shock and immediately generates a "No POST/No Video" symptom with a beep code emitted for missing or
nonfunctional memory.
●Intermittent – Intermittent failures represent approximately 80 percent of ESD-related failures. The high rate of
intermittent failures means that most of the time when damage occurs, it is not immediately recognizable. The DIMM
receives a static shock, but the tracing is merely weakened and does not immediately produce outward symptoms related to
the damage. The weakened trace may take weeks or months to melt, and in the meantime may cause degradation of memory
integrity, intermittent memory errors, etc.
Working inside your computer 7
The more difficult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded")
failure.
Perform the following steps to prevent ESD damage:
●Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do not
provide adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on parts
with increased sensitivity to ESD damage.
●Handle all static-sensitive components in a static-safe area. If possible, use anti-static floor pads and workbench pads.
●When unpacking a static-sensitive component from its shipping carton, do not remove the component from the anti-static
packing material until you are ready to install the component. Before unwrapping the anti-static packaging, ensure that you
discharge static electricity from your body.
●Before transporting a static-sensitive component, place it in an anti-static container or packaging.
ESD field service kit
The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main components:
anti-static mat, wrist strap, and bonding wire.
Components of an ESD field service kit
The components of an ESD field service kit are:
●Anti-Static Mat – The anti-static mat is dissipative and parts can be placed on it during service procedures. When using an
anti-static mat, your wrist strap should be snug and the bonding wire should be connected to the mat and to any bare metal
on the system being worked on. Once deployed properly, service parts can be removed from the ESD bag and placed directly
on the mat. ESD-sensitive items are safe in your hand, on the ESD mat, in the system, or inside a bag.
●Wrist Strap and Bonding Wire – The wrist strap and bonding wire can be either directly connected between your wrist
and bare metal on the hardware if the ESD mat is not required, or connected to the anti-static mat to protect hardware that
is temporarily placed on the mat. The physical connection of the wrist strap and bonding wire between your skin, the ESD
mat, and the hardware is known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never
use wireless wrist straps. Always be aware that the internal wires of a wrist strap are prone to damage from normal wear
and tear, and must be checked regularly with a wrist strap tester in order to avoid accidental ESD hardware damage. It is
recommended to test the wrist strap and bonding wire at least once per week.
●ESD Wrist Strap Tester – The wires inside of an ESD strap are prone to damage over time. When using an unmonitored
kit, it is a best practice to regularly test the strap prior to each service call, and at a minimum, test once per week. A
wrist strap tester is the best method for doing this test. If you do not have your own wrist strap tester, check with your
regional office to find out if they have one. To perform the test, plug the wrist-strap's bonding-wire into the tester while it is
strapped to your wrist and push the button to test. A green LED is lit if the test is successful; a red LED is lit and an alarm
sounds if the test fails.
●Insulator Elements – It is critical to keep ESD sensitive devices, such as plastic heat sink casings, away from internal parts
that are insulators and often highly charged.
●Working Environment – Before deploying the ESD Field Service kit, assess the situation at the customer location. For
example, deploying the kit for a server environment is different than for a desktop or portable environment. Servers are
typically installed in a rack within a data center; desktops or portables are typically placed on office desks or cubicles. Always
look for a large open flat work area that is free of clutter and large enough to deploy the ESD kit with additional space to
accommodate the type of system that is being repaired. The workspace should also be free of insulators that can cause an
ESD event. On the work area, insulators such as Styrofoam and other plastics should always be moved at least 12 inches or
30 centimeters away from sensitive parts before physically handling any hardware components
●ESD Packaging – All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded
bags are preferred. However, you should always return the damaged part using the same ESD bag and packaging that the
new part arrived in. The ESD bag should be folded over and taped shut and all the same foam packing material should be
used in the original box that the new part arrived in. ESD-sensitive devices should be removed from packaging only at an
ESD-protected work surface, and parts should never be placed on top of the ESD bag because only the inside of the bag is
shielded. Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag.
●Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts
to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.
8Working inside your computer
ESD protection summary
It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static
mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all
insulator parts while performing service and that they use anti-static bags for transporting sensitive components.
Transporting sensitive components
When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place
these parts in anti-static bags for safe transport.
Lifting equipment
Adhere to the following guidelines when lifting heavy weight equipment:
CAUTION: Do not lift greater than 50 pounds. Always obtain additional resources or use a mechanical lifting
device.
1. Get a firm balanced footing. Keep your feet apart for a stable base, and point your toes out.
2. Tighten stomach muscles. Abdominal muscles support your spine when you lift, offsetting the force of the load.
3. Lift with your legs, not your back.
4. Keep the load close. The closer it is to your spine, the less force it exerts on your back.
5. Keep your back upright, whether lifting or setting down the load. Do not add the weight of your body to the load. Avoid
twisting your body and back.
6. Follow the same techniques in reverse to set the load down.
After working inside your computer
About this task
CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.
Steps
1. Replace all screws and ensure that no stray screws remain inside your computer.
2. Connect any external devices, peripherals, or cables you removed before working on your computer.
3. Replace any media cards, discs, or any other parts that you removed before working on your computer.
4. Connect your computer and all attached devices to their electrical outlets.
5. Turn on your computer.
BitLocker
CAUTION: If BitLocker is not suspended before updating the BIOS, the next time you reboot the system it
will not recognize the BitLocker key. You will then be prompted to enter the recovery key to progress, and
the system will ask for this on each reboot. If the recovery key is not known this can result in data loss or
an unnecessary operating system reinstall. For more information about this subject, see Knowledge Article:
updating the BIOS on Dell systems with BitLocker enabled.
The installation of the following components triggers BitLocker:
●Hard disk drive or solid state drive
●System board
Working inside your computer 9
Removing and installing components
NOTE: The images in this document may differ from your computer depending on the configuration you ordered.
Recommended tools
The procedures in this document may require the following tools:
●Phillips # 1 screwdriver
●Small flat blade screwdriver
Screw list
NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and
then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is
restored when the component is replaced.
NOTE: Some computers have magnetic surfaces. Ensure that the screws are not left attached to such surfaces when
replacing a component.
NOTE: Screw color may vary with the configuration ordered.
Table 1. Screw list
Component Screw type Quantity Screw image
Side cover #6-32 (Thumbscrew) 1
Wireless card M2x3 2
M.2 2230/2280 Solid-state
drive
M2x3.5 1+1 (for slot1 and slot2)
Riser card bracket M3x5 2
Optional I/O modules M3x3 2
Heat sink Captive screws 3
System board M3x4 5
2
10 Removing and installing components
Table 1. Screw list (continued)
Component Screw type Quantity Screw image
M2x4 3
Speaker holder M3x4
Internal antenna - Location 1
and Location 2
M3x3 2
SATA FFC module M3x5 1
Major components of Precision 3260 Compact
The following image shows the major components of Precision 3260 Compact.
Removing and installing components 11
12 Removing and installing components
1. Side cover 2. Riser-card bracket
3. Graphics card 4. Processor fan
5. Speaker 6. System board
7. Bottom chassis 8. Coin-cell battery
9. Speaker holder 10. Processor
11. Heat sink 12. Memory module
13. Wireless card 14. solid-state drive
NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These
parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for
purchase options.
Side cover
Removing the side cover
Prerequisites
1. Follow the procedure in before working inside your computer.
NOTE: Ensure that you remove the security cable from the security-cable slot (if applicable).
About this task
The following images indicate the location of the side cover and provide a visual representation of the removal procedure.
Removing and installing components 13
14 Removing and installing components
Steps
1. Loosen the thumbscrew (#6-32) that secures the side cover to the computer.
2. Slide the side cover towards the front of the computer and remove the side cover from the computer.
Installing the side cover
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the side cover and provides a visual representation of the installation procedure.
Removing and installing components 15
16 Removing and installing components
Steps
1. Align the side cover with the grooves on the computer.
2. Slide the side cover into the chassis towards the front of the computer.
3. Tighten the thumbscrew (#6-32) to secure the side cover to the computer.
Next steps
1. Follow the procedure in after working inside your computer.
2.5-inch hard drive
Removing the 2.5-inch hard-drive assembly
Prerequisites
1. Follow the procedure in before working inside your computer.
2. Remove the side cover.
Removing and installing components 17
About this task
The following image(s) indicate the location of the 2.5-inch hard-drive assembly and provides a visual representation of the
removal procedure.
Steps
1. Place the computer on its side with the left side facing up.
2. Press the release tabs on the hard-drive caddy and slide the hard-drive caddy out to disconnect from the connector on the
system board.
3. Lift the hard-drive assembly from the computer.
NOTE: Note the orientation of the hard drive so that you can replace it correctly.
Removing the 2.5-inch hard-drive caddy
Prerequisites
1. Follow the procedure in before working inside your computer.
2. Remove the side cover.
18 Removing and installing components
About this task
The following image(s) provides a visual representation of the 2.5-inch hard-drive caddy removal procedure.
Steps
1. Pry the hard-drive caddy to release the tabs on the caddy from the slots on the 2.5-inch hard drive.
2. Lift the 2.5-inch hard drive off the hard-drive caddy.
Installing the 2.5-inch hard-drive caddy
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image(s) provide a visual representation of the 2.5-inch hard-drive caddy installation procedure.
Removing and installing components 19
Steps
1. Place the 2.5-inch hard drive into the hard-drive caddy and align the tabs on the caddy with the slots on the hard drive.
2. Snap the hard-drive caddy onto the 2.5-inch hard drive.
Next steps
1. Install the side cover.
2. Follow the procedure in after working inside your computer.
Installing the 2.5-inch hard-drive assembly
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image(s) indicate the location of the 2.5-inch hard-drive assembly and provide a visual representation of the
installation procedure.
20 Removing and installing components
Steps
1. Align and place the hard-drive assembly into the slot on the computer.
2. Slide the hard-drive assembly towards the connector on the system board until it snaps into place.
Next steps
1. Install the side cover.
2. Follow the procedure in after working inside your computer.
Riser card
Removing the riser card
Prerequisites
1. Follow the procedure in before working inside your computer.
2. Remove the side cover.
Removing and installing components 21
About this task
The following image(s) indicate the location of the riser card and provide a visual representation of the removal procedure.
Steps
1. Place the computer on its side with the left side facing up.
2. Remove the two (M3x5) screws that secure the riser card to the chassis.
3. Lift the riser card away from the computer.
22 Removing and installing components
Installing the riser card
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image(s) indicate the location of the riser card and provide a visual representation of the installation procedure.
Removing and installing components 23
Steps
1. Align the screw holes on the riser card with the screw holes on the chassis.
2. Replace the two (M3x5) screws to secure the riser card to the chassis.
Next steps
1. Install the side cover.
2. Follow the procedure in after working inside your computer.
Wireless card
Removing the wireless card
Prerequisites
1. Follow the procedure in before working inside your computer.
2. Remove the side cover.
3. Remove the hard-drive assembly.
About this task
The following image(s) indicate the location of the wireless card and provide a visual representation of the removal procedure.
24 Removing and installing components
Steps
1. Place the computer on its side with the left side facing up.
2. Remove the screw (M2x3) that secure the wireless-card shield to the system board.
3. Lift the wireless-card shield out of the computer.
4. Remove the screw (M2x3) that secure the Wireless-card bracket to the wireless card.
5. Slide and remove the wireless-card bracket off the wireless card.
6. Disconnect the antenna cables from the wireless card.
7. Slide and remove the wireless card from the wireless-card slot.
Removing and installing components 25
Installing the wireless card
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image(s) indicates the location of the wireless card and provides a visual representation of the installation
procedure.
26 Removing and installing components
Steps
1. Connect the antenna cables to the wireless card.
The following table provides the antenna-cable color scheme for the WLAN card of your computer.
Table 2. Antenna-cable color scheme
Connectors on the
wireless card
Antenna-cable color Silkscreen marking
Main White MAIN △ (white triangle)
Auxiliary Black AUX ▲ (black triangle)
2. Place the wireless-card bracket on the wireless card.
3. Align the notch on the wireless card with the tab on the wireless-card slot.
4. Slide the wireless card at an angle into the wireless-card slot.
5. Replace the screw (M2x3) to secure the wireless card and wireless-card bracket to the system board.
6. Align and place the wireless-card shield on the system board and wireless card.
7. Replace the screw (M2x3) to secure the wireless-card shield to the system board.
Next steps
1. Install the hard-drive assembly.
2. Install the side cover.
3. Follow the procedure in after working inside your computer.
Speaker
Removing the speaker
Prerequisites
1. Follow the procedure in before working inside your computer.
2. Remove the side cover.
About this task
The following image(s) indicate the location of the speaker and provide a visual representation of the removal procedure.
Removing and installing components 27
Steps
1. Disconnect the speaker cable from the connector on the system board.
2. Unroute the speaker cable from the routing guide on the fan assembly.
3. Press the release tab and lift the speaker along with the cable from the system board.
Installing the speaker
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image(s) indicate the location of the speaker and provide a visual representation of the installation procedure.
28 Removing and installing components
Steps
1. Align and insert the speaker into the slot and press it until the release tab clicks.
2. Route the speaker cable through the routing guide on the fan assembly.
3. Connect the speaker cable to the connector on the system board.
Next steps
1. Install the side cover.
2. Follow the procedure in after working inside your computer.
Processor fan
Removing the processor fan
Prerequisites
1. Follow the procedure in before working inside your computer.
2. Remove the side cover.
3. Remove the speaker.
About this task
The following image(s) indicate the location of the processor fan and provide a visual representation of the removal procedure.
Removing and installing components 29
Steps
1. NOTE: Unroute the speaker cable from the routing guide on the processor fan.
Press the blue tabs on both sides of the processor fan, and lift the fan to release it from the computer and turn it over.
2. Disconnect the fan cable from the connector on the system board.
3. Lift the processor fan out of the computer.
Installing the processor fan
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image(s) indicate the location of the processor fan and provide a visual representation of the installation
procedure.
30 Removing and installing components
Steps
1. Connect the fan cable to the connector on the system board, and turn up-side down.
2. Press the release tab on the processor fan and place it on the computer until it clicks into place.
NOTE: Route the speaker cable through the routing guides on the fan assembly.
Next steps
1. Install the speaker.
2. Install the side cover.
3. Follow the procedure in after working inside your computer.
Removing and installing components 31
Memory module
Removing the memory modules
Prerequisites
1. Follow the procedure in before working inside your computer.
2. Remove the side cover.
3. Remove the processor fan.
About this task
The following image(s) indicate the location of the memory modules and provide a visual representation of the removal
procedure.
Steps
1. Place the computer on its side with the left side facing up.
2. Carefully spread apart the securing-clips on each end of the memory-module slot.
3. Grasp the memory module near the securing clip, and then gently ease the memory module out of the memory-module slot.
CAUTION: To prevent damage to the memory module, hold the memory module by the edges. Do not touch
the components on the memory module.
NOTE: Repeat step 2 to step 3 to remove any other memory modules installed in your computer.
NOTE: Note the slot and the orientation of the memory module in order to replace it in the correct slot.
32 Removing and installing components
NOTE: If the memory module is difficult to remove, gently ease the memory module back and forth to remove it from
the slot.
Installing the memory modules
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image(s) indicate the location of the memory modules and provide a visual representation of the installation
procedure.
Steps
1. NOTE: The thermal pad is applicable only for computers with 32 GB x 2 configuration, install the thermal pad before
installing the 32 GB x 2 memory module.
Align the notch on the memory module with the tab on the memory-module slot.
2. Insert the memory module into the memory-module slot.
3. Press down on the memory module until the memory module snaps into position and the securing clip locks in place.
CAUTION: To prevent damage to the memory module, hold the memory module by the edges. Do not touch
the components on the memory module.
NOTE: The securing clips return to the locked position. If you do not hear the click, remove the memory module and
reinstall it.
Removing and installing components 33
NOTE: If the memory module is difficult to remove, gently ease the memory module back and forth to remove it from
the slot.
Next steps
1. Install the processor fan.
2. Install the side cover.
3. Follow the procedure in after working inside your computer.
M.2 solid-state drive
Removing the M.2 2230 PCIe solid-state drive (slot-1)
Prerequisites
1. Follow the procedure in before working inside your computer.
2. Remove the side cover.
3. Remove the processor fan.
4. Remove the riser card—optional.
5. Remove the hard-drive assembly.
About this task
The following image(s) indicate the location of the solid-state drive and provide a visual representation of the removal
procedure.
34 Removing and installing components
Steps
1. Place the computer on its side with the left side facing up.
2. Remove the screw (M2x3.5) that secures the 2230 solid-state drive to the system board.
3. Slide and lift the 2230 solid-state drive from the M.2 card slot on the system board.
Installing the M.2 2230 PCIe solid-state drive (slot-1)
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image(s) indicate the location of the solid-state drive and provides a visual representation of the installation
procedure.
Steps
1. Align the notch on the 2230 solid-state drive with the tab on the M.2 card slot on the system board.
2. Slide the 2230 solid-state drive into the M.2 card slot on the system board.
3. Replace the screw (M2x3.5) that secures the 2230 solid-state drive to the system board.
4. Place the computer in an upright position.
Next steps
1. Install the hard-drive assembly.
2. Install the riser card—optional.
Removing and installing components 35
3. Install the processor fan.
4. Install the side cover.
5. Follow the procedure in after working inside your computer.
Removing the M.2 2280 PCIe solid-state drive (slot-1)
Prerequisites
1. Follow the procedure in before working inside your computer.
2. Remove the side cover.
3. Remove the processor fan.
4. Remove the riser card—optional.
5. Remove the hard-drive assembly.
About this task
The following image(s) indicate the location of the solid-state drive and provide a visual representation of the removal
procedure.
Steps
1. Place the computer on its side with the left side facing up.
2. Remove the screw (M2x3.5) that secures the 2280 solid-state drive to the system board.
3. Slide and lift the 2280 solid-state drive from the M.2 card slot on the system board.
36 Removing and installing components
Installing the M.2 2280 PCIe solid-state drive (slot-1)
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image(s) indicate the location of the solid-state drive and provides a visual representation of the installation
procedure.
Steps
1. Align the notch on the 2280 solid-state drive with the tab on the M.2 card slot on the system board.
2. Slide the 2280 solid-state drive into the M.2 card slot on the system board.
3. Replace the screw (M2x3.5) that secures the 2280 solid-state drive to the system board.
4. Place the computer in an upright position.
Next steps
1. Install the hard-drive assembly.
2. Install the riser card—optional.
3. Install the processor fan.
4. Install the side cover.
5. Follow the procedure in after working inside your computer.
Removing and installing components 37
Removing the M.2 2230 PCIe solid-state drive (slot-0)
Prerequisites
1. Follow the procedure in before working inside your computer.
2. Remove the side cover.
3. Remove the processor fan.
4. Remove the riser card—optional.
5. Remove the hard-drive assembly.
About this task
The following image(s) indicate the location of the solid-state drive and provide a visual representation of the removal
procedure.
Steps
1. Place the computer on its side with the left side facing up.
2. Remove the screw (M2x3.5) that secures the 2230 solid-state drive to the system board.
3. Slide and lift the 2230 solid-state drive from the M.2 card slot on the system board.
Installing the M.2 2230 PCIe solid-state drive (slot-0)
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
38 Removing and installing components
About this task
The following image(s) indicate the location of the solid-state drive and provides a visual representation of the installation
procedure.
Steps
1. Align the notch on the 2230 solid-state drive with the tab on the M.2 card slot on the system board.
2. Slide the 2230 solid-state drive into the M.2 card slot on the system board.
3. Replace the screw (M2x3.5) that secures the 2230 solid-state drive to the system board.
4. Place the computer in an upright position.
Next steps
1. Install the hard-drive assembly.
2. Install the riser card—optional.
3. Install the processor fan.
4. Install the side cover.
5. Follow the procedure in after working inside your computer.
Removing the M.2 2280 PCIe solid-state drive (slot-0)
Prerequisites
1. Follow the procedure in before working inside your computer.
2. Remove the side cover.
3. Remove the processor fan.
4. Remove the riser card—optional.
Removing and installing components 39
5. Remove the hard-drive assembly.
About this task
The following image(s) indicate the location of the solid-state drive and provide a visual representation of the removal
procedure.
Steps
1. Place the computer on its side with the left side facing up.
2. Remove the screw (M2x3.5) that secures the 2280 solid-state drive to the system board.
3. Slide and lift the 2280 solid-state drive from the M.2 card slot on the system board.
Installing the M.2 2280 PCIe solid-state drive (slot-0)
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image(s) indicate the location of the solid-state drive and provides a visual representation of the installation
procedure.
40 Removing and installing components
Steps
1. Align the notch on the 2280 solid-state drive with the tab on the M.2 card slot on the system board.
2. Slide the 2280 solid-state drive into the M.2 card slot on the system board.
3. Replace the screw (M2x3.5) that secures the 2280 solid-state drive to the system board.
4. Place the computer in an upright position.
Next steps
1. Install the hard-drive assembly.
2. Install the riser card—optional.
3. Install the processor fan.
4. Install the side cover.
5. Follow the procedure in after working inside your computer.
Expansion card
Removing the serial port PCIe card
Prerequisites
1. Follow the procedure in before working inside your computer.
2. Remove the side cover.
Removing and installing components 41
About this task
The following image(s) indicate the location of the serial port PCIe card and provide a visual representation of the removal
procedure.
Steps
1. Place the computer on its side with the left side facing up.
2. Open the PCI retainer latch.
3. Slide and remove the serial port PCIe card out of the computer.
4. Insert the PCIe bracket and close the PCI retainer latch.
Installing the serial port PCIe card
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the serial port PCIe card and provides a visual representation of the installation
procedure.
42 Removing and installing components
Steps
1. Open the PCI retainer latch and slide the PCIe bracket out of the computer.
2. Align the serial port PCIe card and slide it into the slot on the computer.
3. Ensure to check the serial port PCIe card assembly is placed within the structure limit.
4. Close the PCI retainer latch.
Next steps
1. Install the side cover.
2. Follow the procedure in after working inside your computer.
Removing the graphics card
Prerequisites
1. Follow the procedure in before working inside your computer.
2. Remove the side cover.
Removing and installing components 43
About this task
The following image(s) indicate the location of the graphics card and provide a visual representation of the removal procedure.
Steps
1. Pull and open the PCI retainer latch.
2. Slide the graphics card along the edges of the riser card to release it from the riser card.
3. Remove the two (M3x5) screws that secure the riser card to the chassis.
4. Lift the riser card away from the computer.
Installing the graphics card
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image(s) indicate the location of the graphics card and provide a visual representation of the installation
procedure.
44 Removing and installing components
Steps
1. Align the screw holes on the riser card with the screw holes on the chassis.
2. Replace the two (M3x5) screws to secure the riser card to the chassis.
3. Slide the graphics card into the slot on the riser card until it clicks into place.
4. Close the PCI retainer latch and press until it clicks into place.
Next steps
1. Install the side cover.
2. Follow the procedure in after working inside your computer.
Removing and installing components 45
Optional I/O module
Removing the optional I/O module
Prerequisites
1. Follow the procedure in before working inside your computer.
2. Remove the side cover.
3. Remove the hard-drive assembly.
4. Remove the riser card.
About this task
The following image(s) indicate the location of the optional I/O module and provide a visual representation of the removal
procedure.
Steps
1. Place the computer on its side with the left side facing up.
46 Removing and installing components
2. Remove the two screws (M3x3) that secure the optional I/O module to the chassis.
NOTE: The screw type differs with the kind of I/O module used.
3. Slide and remove the optional I/O module from its slot in the chassis.
4. Disconnect the cable that connects the optional I/O module to the system board.
5. Remove the I/O module from the computer.
Installing the optional I/O module
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the optional I/O module and provides a visual representation of the installation
procedure.
Removing and installing components 47
Steps
1. Insert a flat-head screwdriver in the dummy optional-I/O module bracket.
2. Push the bracket to release the bracket from the chassis.
3. Connect the I/O-module cable to the connector on the system board.
4. Insert the I/O module into the slot from the inside your computer.
5. Replace the two screws (M3x3) to secure the optional I/O module to the chassis.
NOTE: The screw type differs with the kind of I/O module used.
6. Place the computer in an upright position.
Next steps
1. Install the riser card.
2. Install the hard-drive assembly.
3. Install the side cover.
4. Follow the procedure in after working inside your computer.
Coin-cell battery
Removing the coin-cell battery
Prerequisites
1. Follow the procedure in before working inside your computer.
2. Remove the side cover.
48 Removing and installing components
3. Remove the riser card.
4. Remove the optional I/O module .
NOTE: Removing the coin-cell battery resets the BIOS setup program settings to default. It is recommended that you note
the BIOS setup program settings before removing the coin-cell battery.
About this task
The following image(s) indicate the location of the coin-cell battery and provide a visual representation of the removal
procedure.
Steps
1. Place the computer on its side with the left side facing up.
2. Using a plastic scribe, push the coin-cell battery securing-clip on the coin-cell battery socket to release the coin-cell battery.
3. Remove the coin-cell battery from the computer.
Installing the coin-cell battery
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image(s) indicate the location of the coin-cell battery and provides a visual representation of the installation
procedure.
Removing and installing components 49
Steps
1. Insert the coin-cell battery into the socket with the positive side (+) label facing up and snap the battery in the socket.
2. Place the computer in an upright position.
Next steps
1. Install the optional I/O module.
2. Install the riser card.
3. Install the side cover.
4. Follow the procedure in after working inside your computer.
Heat sink
Removing the heat sink
Prerequisites
1. Follow the procedure in before working inside your computer.
2. Remove the side cover.
3. Remove the processor fan.
About this task
NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you
touch it.
50 Removing and installing components
NOTE: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils in your skin
can reduce the heat transfer capability of the thermal grease.
The following image(s) indicate the location of the heat sink and provide a visual representation of the removal procedure.
Steps
1. Place the computer on its side with the left side facing up.
2. Loosen the three captive screws in the sequential order (1->3->2) that secure the heat sink to the computer.
3. Lift the heat sink from the system board.
Removing and installing components 51
Installing the heat sink
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
NOTE: If either the processor or the fan and heat-sink assembly is replaced, use the thermal grease provided in the kit to
ensure that thermal conductivity is achieved.
The following image indicates the location of the heat sink and provides a visual representation of the installation procedure.
52 Removing and installing components
Steps
1. Align the screw holes on the heat sink with the screw holes on the system board.
2. Tighten the three captive screws in a sequential order (1->2->3) to secure the heat sink to the system board.
3. Place the computer in an upright position.
Next steps
1. Install the processor fan.
2. Install the side cover.
Removing and installing components 53
3. Follow the procedure in after working inside your computer.
SATA FFC module
Removing the SATA FFC module
Prerequisites
1. Follow the procedure in before working inside your computer.
2. Remove the side cover.
3. Remove the processor fan.
4. Remove the hard drive.
About this task
The following image(s) indicate the location of the SATA FFC module and provide a visual representation of the removal
procedure.
Steps
1. Remove the single screw (M3x5) that secures the SATA interposer module to the system board.
2. Open the latch and disconnect the SATA FFC from the connector on the system board.
3. Lift the SATA FFC module along with the SATA FFC out of the computer.
Installing the SATA FFC module
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image(s) indicate the location of the SATA FFC module and provide a visual representation of the installation
procedure.
54 Removing and installing components
Steps
1. Align the screw hole on the SATA FFC module with the screw hole on the system board.
2. Replace the single screw (M3x5) that secures the SATA FFC module to the system board.
3. Connect the SATA FFC to the connector on the system board and close the latch.
Next steps
1. Install the hard drive.
2. Install the processor fan.
3. Install the side cover.
4. Follow the procedure in after working inside your computer.
Processor
Removing the processor
Prerequisites
1. Follow the procedure in before working inside your computer.
2. Remove the side cover.
3. Remove the processor fan.
4. Remove the heat sink.
About this task
The following image(s) indicate the location of the processor and provide a visual representation of the removal procedure.
Removing and installing components 55
Steps
1. Press the release lever down and then push it away from the processor to release it from the securing tab.
2. Extend the release lever completely and open the processor cover.
CAUTION: When removing the processor, do not touch any of the pins inside the socket or allow any objects
to fall on the pins in the socket.
3. Gently lift the processor from the processor socket.
56 Removing and installing components
Installing the processor
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image(s) indicate the location of the processor and provides a visual representation of the installation procedure.
Removing and installing components 57
Steps
1. Ensure that the release lever on the processor socket is fully extended in the open position.
NOTE: The pin-1 corner of the processor has a triangle that aligns with the triangle on the pin-1 corner on the processor
socket. When the processor is properly seated, all four corners are aligned at the same height. If one or more corners of
the processor are higher than the others, the processor is not seated properly.
2. Align the notches on the processor with the tabs on the processor socket and place the processor in the processor socket.
CAUTION: Ensure that the processor-cover notch is positioned underneath the alignment post.
3. When the processor is fully seated in the socket, pivot the release-lever down and place it under the tab on the processor
cover.
Next steps
1. Install the heat sink.
2. Install the processor fan.
3. Install the side cover.
4. Follow the procedure in after working inside your computer.
System board
Removing the system board
Prerequisites
1. Follow the procedure in before working inside your computer.
2. Remove the side cover.
3. Remove the hard-drive assembly.
4. Remove the wireless card.
5. Remove the speaker.
6. Remove the processor fan.
7. Remove the processor.
8. Remove the memory modules.
9. Remove the riser card.
10. Remove the solid-state drive.
11. Remove the optional I/O module.
12. Remove the heat sink.
13. Remove the interposer module.
14. Remove the internal antenna
About this task
The following image indicates the connectors on your system board.
58 Removing and installing components
1. M.2 2230/2280 solid-state drive PCIe connector (SSD-1
slot)
2. Coin-cell battery
3. Optional video port connector 4. USB Type-C connector
5. SATA FFC connector 6. Keyboard and mouse serial port connector
7. PCIe x8 Gen4 slot 8. Processor
9. Processor fan connector 10. Internal speaker connector
11. Memory modules 12. M.2 2230/2280 solid-state drive PCIe connector (SSD-0
slot)
13. M.2 WLAN connector
The following image(s) indicate the location of the system board and provide a visual representation of the removal procedure.
Removing and installing components 59
60 Removing and installing components
Steps
1. Remove the single screw (M3x4) that secures the speaker holder to the system board.
2. Lift and remove the speaker holder away from the system board.
3. Remove the four screws (M3x4) that secure the system board to the chassis.
4. Remove the three screws (M2x4) that secure the system board to the chassis.
5. Slide and lift the system board away from the chassis.
Installing the system board
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the connectors on your system board.
Removing and installing components 61
1. M.2 2230/2280 solid-state drive PCIe connector (SSD-1
slot)
2. Coin-cell battery
3. Optional video port connector 4. USB Type-C connector
5. SATA FFC connector 6. Keyboard and mouse serial port connector
7. PCIe x8 Gen4 slot 8. Processor
9. Processor fan connector 10. Internal speaker connector
11. Memory modules 12. M.2 2230/2280 solid-state drive PCIe connector (SSD-0
slot)
13. M.2 WLAN connector
The following image(s) indicate the location of the system board and provide a visual representation of the installation
procedure.
62 Removing and installing components
Removing and installing components 63
Steps
1. Align the screw holes on the system board with screw holes on the chassis.
2. Replace the three screws (M2x4) to secure the system board to the chassis.
3. Replace the three screws (M3x4) to secure the system board to the chassis.
4. Align the screw hole on the speaker holder with the screw hole on the system board.
5. Replace the single screw (M3x4) to secure the speaker holder to the system board.
Next steps
1. Install the internal antenna
2. Install the interposer module.
3. Install the heat sink.
4. Install the optional I/O module.
5. Install the solid-state drive.
6. Install the riser card.
7. Install the memory modules.
8. Install the processor fan.
9. Install the processor.
10. Install the speaker.
11. Install the wireless card.
12. Install the hard-drive assembly.
13. Install the side cover.
14. Follow the procedure in after working inside your computer.
64 Removing and installing components
Internal antennae
Removing the internal antenna—location 1
Prerequisites
1. Follow the procedure in before working inside your computer.
2. Remove the side cover.
3. Remove the hard-drive assembly—optional.
4. Remove the riser card—optional.
5. Remove the wireless card.
About this task
The following image(s) indicate the location of the internal antenna and provide a visual representation of the removal
procedure.
Steps
1. Unroute the antenna cable from the routing guides under the EMI shielding along with the chassis using a plastic scribe.
Removing and installing components 65
2. Remove the antenna cable from the securing clip on the computer.
3. Remove the single (M3x3) screw that secures the internal antenna to the chassis.
4. Remove the antenna holder ribs from the holes on the chassis.
5. Lift the internal antenna module away from the chassis.
Installing the internal antenna—location 1
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the Internal antenna and provides a visual representation of the installation
procedure.
Steps
1. Remove the Aux antenna-cable adhesive tape.
2. Align the screw holes on the chassis with screw hole on the internal antenna module.
3. Insert the antenna holder ribs into the holes on the chassis.
66 Removing and installing components
4. Replace the single (M3x3) secure to secure the internal antennae to the chassis.
5. Replace the antenna cable into securing clip on the computer.
6. Route the antenna cable through the metallic routing guides under the EMI shielding along with the chassis using a plastic
scribe.
Next steps
1. Install the wireless card.
2. Install the riser card—optional.
3. Install the hard-drive assembly—optional.
4. Install the side cover.
5. Follow the procedure in after working inside your computer.
Removing the internal antenna—location 2
Prerequisites
1. Follow the procedure in before working inside your computer.
2. Remove the side cover.
3. Remove the hard-drive assembly—optional.
4. Remove the riser card—optional.
5. Remove the wireless card.
About this task
The following image(s) indicate the location of the internal antenna and provide a visual representation of the removal
procedure.
Removing and installing components 67
Steps
1. Pry the metallic routing guide and unroute the antenna cables from the chassis.
2. Remove the single screw (M3x3) that secures the internal antennae to the chassis.
3. Lift and remove the internal antennae away from the computer.
Installing the internal antenna—location 2
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the Internal antenna and provides a visual representation of the installation
procedure.
68 Removing and installing components
Steps
1. Remove adhesive tape and place the Aux antenna stand off into the hole on the chassis.
2. Align the antenna module screw hole with the screw hole on the chassis.
3. Replace the single screw (M3x3) to secure the internal antennae to the chassis.
4. Route the antenna cable through the metallic routing guide on the computer.
Next steps
1. Install the wireless card.
2. Install the riser card—optional.
3. Install the hard-drive assembly—optional.
4. Install the side cover.
5. Follow the procedure in after working inside your computer.
Removing the SMA antenna—Location 3
Prerequisites
1. Follow the procedure in before working inside your computer.
2. Remove the side cover.
Removing and installing components 69
3. Remove the hard-drive assembly—optional.
4. Remove the riser card—optional.
About this task
The following images indicate the location of the SMA antenna and provide a visual representation of the removal procedure.
Steps
1. Remove the cable-protective cover from the SMA antenna.
2. Loosen the nut using the 8 mm wrench or with automatic screw driver.
3. Remove the SMA antenna module out of the chassis.
4. Remove the single (M2x3.5) screw that secures the wireless-card shield to the system board.
5. Remove the wireless-card shield away from the wireless card.
6. Unroute the antenna cables from the routing guides on the sides of the system board.
7. Remove the (M2x3.5) screw that secures the wireless-card bracket to the wireless card.
8. Disconnect the antenna cables from the connectors on the wireless card.
9. Slide and remove the wireless card away from the system board.
10. Unroute the location 1 and location 2 internal antenna cables from the securing clip on the chassis.
70 Removing and installing components
Installing the SMA antenna—Location 3
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the SMA antenna and provides a visual representation of the installation procedure.
Steps
1. Route the location1 and location 2 internal antenna cables through the securing clip on the chassis.
2. Connect the antenna cables to the wireless card.
3. Place the wireless-card bracket to secure the antenna cables.
4. Align the notch on the wireless card with the tab on the wireless-card slot. Insert the wireless card into the connector on the
system board.
5. Replace the (M2x3.5) screw to secure the wireless-card bracket to the wireless card.
6. Align and place the wireless-card shield on the wireless card.
7. Replace the single (M2x3.5) screw to secure the wireless-card shield to the system board.
Removing and installing components 71
8. Route the antenna cables through the routing guides on the sides of the system board.
9. Remove the cable-protective cover from the SMA antenna.
10. Use a screwdriver remove the upper filler in the SMA antenna holes on the chassis.
11. Insert the SMA antenna module through the bottom cover inside the chassis.
12. Tighten the nut using the 8 mm wrench or with automatic screw driver.
13. Replace the cable-protective cover to the SMA antenna.
Next steps
1. Install the riser card—optional.
2. Install the hard-drive assembly—optional.
3. Install the side cover.
4. Follow the procedure in after working inside your computer.
72 Removing and installing components
BIOS setup
CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program.
Certain changes can make your computer work incorrectly.
NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed.
NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen
information for future reference.
Use the BIOS Setup program for the following purposes:
●Get information about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive.
●Change the system configuration information.
●Set or change a user-selectable option, such as the user password, type of hard drive installed, and enabling or disabling
base devices.
Entering BIOS setup program
About this task
Turn on (or restart) your computer and press F2 immediately.
Navigation keys
NOTE: For most of the System Setup options, changes that you make are recorded but do not take effect until you restart
the system.
Table 3. Navigation keys
Keys Navigation
Up arrow Moves to the previous field.
Down arrow Moves to the next field.
Enter Selects a value in the selected field (if applicable) or follow
the link in the field.
Spacebar Expands or collapses a drop-down list, if applicable.
Tab Moves to the next focus area.
NOTE: For the standard graphics browser only.
Esc Moves to the previous page until you view the main screen.
Pressing Esc in the main screen displays a message that
prompts you to save any unsaved changes and restarts the
system.
One time boot menu
To enter one time boot menu, turn on your computer, and then press F12 immediately.
NOTE: It is recommended to shutdown the computer if it is on.
4
74 BIOS setup
The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options
are:
●Removable Drive (if available)
●STXXXX Drive (if available)
NOTE: XXX denotes the SATA drive number.
●Optical Drive (if available)
●SATA Hard Drive (if available)
●Diagnostics
The boot sequence screen also displays the option to access the System Setup screen.
System setup options
NOTE: Depending on your system and its installed devices, the items that are listed in this section may or may not appear.
Table 4. System setup options—System information menu
Overview
Lattitude 3320
BIOS Version Displays the BIOS version number.
Service Tag Displays the Service Tag of the system.
Asset Tag Displays the Asset Tag of the system.
Manufacture Date Displays the manufacture date of the system.
Ownership Date Displays the ownership date of the system.
Express Service Code Displays the express service code of the system.
Ownership Tag Displays the Ownership Tag of the system.
Signed Firmware Update Displays whether the Signed Firmware Update is enabled on your system.
Battery Information
Primary Displays that battery is primary.
Battery Level Displays the battery level of the system.
Battery State Displays the battery state of the system.
Health Displays the battery health of the system.
AC Adapter Displays whether the AC adapter is connected or not.
Processor Information
Processor Type Displays the processor type.
Maximum Clock Speed Displays the maximum processor clock speed.
Minimum Clock Speed Displays the minimum processor clock speed.
Current Clock Speed Displays the current processor clock speed.
Core Count Displays the number of cores on the processor.
Processor ID Displays the processor identification code.
Processor L2 Cache Displays the processor L2 Cache size.
Processor L3 Cache Displays the processor L3 Cache size.
Microcode Version Displays the microcode version.
Intel Hyper-Threading Capable Displays whether the processor is Hyper-Threading (HT) capable.
64-Bit Technology Displays whether 64-bit technology is used.
BIOS setup 75
Table 4. System setup options—System information menu (continued)
Overview
Memory Information
Memory Installed Displays the total system memory installed.
Memory Available Displays the total system memory available.
Memory Speed Displays the memory speed.
Memory Channel Mode Displays single or dual channel mode.
Memory Technology Displays the technology that is used for the memory.
Devices Information
Panel Type Displays the Panel Type of the system.
Video Controller Displays the video controller type of the system.
Video Memory Displays the video memory information of the system.
Wi-Fi Device Displays the wireless device information of the system.
Native Resolution Displays the native resolution of the system.
Video BIOS Version Displays the video BIOS version of the system.
Audio Controller Displays the audio controller information of the system.
Bluetooth Device Displays the Bluetooth device information of the system.
Table 5. System setup options—Boot Configuration menu
Boot Configuration
Boot Sequence
Boot mode Displays the boot mode.
Boot Sequence Displays the boot sequence.
Secure Digital (SD) Card Boot Enable or disable the SD card read-only boot.
By default, the Secure Digital (SD) Card Boot option is not enabled.
Secure Boot
Enable Secure Boot Enable or disable the secure boot feature.
By default, the option is not enabled.
Secure Boot Mode Enable or disable to change the secure boot mode options.
By default, the Deployed Mode is enabled.
Expert Key Management
Enable Custom Mode Enable or disable custom mode.
By default, the custom mode option is not enabled.
Custom Mode Key Management Select the custom values for expert key management.
Table 6. System setup options—Integrated Devices menu
Integrated Devices
Date/Time Displays the current date in MM/DD/YYYY format and current time in
HH:MM:SS AM/PM format.
Camera Enables or disable the camera.
By default, the Enable Camera option is selected
Audio
76 BIOS setup
Table 6. System setup options—Integrated Devices menu (continued)
Integrated Devices
Enable Audio Enable or disable the integrated audio controller.
By default, all the options are enabled.
USB Configuration ●Enable or disable booting from USB mass storage devices that are
connected to external USB ports.
By default, the Enable External USB Ports option is enabled.
●Enable or disable booting from USB mass storage devices such as external
hard drive, optical drive, and USB drive.
By default, the Enable USB Boot Support option is enabled.
Disable USB4 PCIE Tunneling Disable the USB4 PCIE Tunneling option.
By default, the option is disabled.
Video/Power only on Type-C Ports Enable or disable the Type-C port functionality to video or power only.
By default, the Video/Power only on Type-C Ports option is disabled.
Table 7. System setup options—Storage menu
Storage
SATA/NVMe Operation
SATA/NVMe Operation Set the operating mode of the integrated storage device controller.
By default, the RAID On option is enabled.
Storage interface
Port Enablement This page allows you to enable the onboard drives.
By default, the M.2 PCIe SSD option is enabled.
SMART Reporting
Enable SMART Reporting Enable or disable Self-Monitoring, Analysis, and Reporting Technology
(SMART) during system startup.
By default, the Enable SMART Reporting option is not enabled.
Drive Information
M.2 PCIe SSD
Type Displays the M.2 PCIe SSD type information of the system.
Device Displays the M.2 PCIe SSD device information of the system.
Enable MediaCard
Secure Digital (SD) Card Enable or disable the SD card.
By default, the Secure Digital (SD) Card option is enabled.
Secure Digital (SD) Card Read-Only Mode Enable or disable the SD card read-only mode.
By default, the Secure Digital (SD) Card Read-Only Mode option is not
enabled.
Table 8. System setup options—Display menu
Display
Display Brightness
Brightness on battery power Enable to set screen brightness when the system is running on battery power.
Brightness on AC power Enable to set screen brightness when the system is running on AC power.
BIOS setup 77
Table 8. System setup options—Display menu (continued)
Display
EcoPower Enable or disable EcoPower Feature in your panel. EcoPower can increase
the battery life of your system by reducing the display brightness when
appropriate.
By default, Enable EcoPower option is enabled.
Full Screen Logo Enable or disable full screen logo.
By default, the option is not enabled.
Table 9. System setup options—Connection menu
Connection
Wireless Device Enable
WLAN Enable or disable the internal WLAN device.
By default, the option enabled.
Bluetooth Enable or disable the internal Bluetooth device
By default, the option enabled.
Enable UEFI Network Stack Enable or disable UEFI Network Stack and controls the on-board LAN
Controller.
By default, the Enable UEFI Network Stack option is enabled.
HTTPs Boot Feature
HTTPs Boot Enable or disable the HTTPs Boot feature.
By default, the HTTPs Boot option is disabled.
Table 10. System setup options—Power menu
Power
Battery configuration Enables the system to run on battery during peak power usage hours. Use the
table Custom Charge Start and Custom Charge Stop, to prevent AC power
usage between certain times of each day.
By default, the Adaptive option is enabled.
Advanced Configuration
Enable Advanced Battery Charge
Configuration
Enable or disable the advanced battery charge configuration.
By default, the Enable Advanced Battery Charge Configuration option is
disabled.
Peak Shift Enables the system to run on battery during peak power usage hours.
Enable Peak Shift By default, the Enable Peak Shift option is disabled.
Thermal Management Enables to cool the fan and processor heat management to adjust the system
performance, noise, and temperature.
By default, the Optimized option is enabled.
USB Wake Support
Enable USB Wake Support When enabled, the USB devices like a mouse or keyboard can be used to wake
the system from Standby, Hibernate, and Power Off.
NOTE: This feature requires Deep Sleep Control to be disabled.
78 BIOS setup
Table 10. System setup options—Power menu (continued)
Power
NOTE: This feature is only functional when the AC power adapter is
connected. If the AC power adapter is removed before Standby, the BIOS
will remove power from all of the USB ports to conserve battery power.
By default, the Enable USB Wake Support option is disabled.
Wake on Dell USB-C Dock When enabled, connecting a Dell USB-C Dock will wake the system from
Standby, Hibernate, and Power Off.
By default, the Wake on Dell USB-C Dock option is enabled.
Block Sleep Enables to block entering sleep (S3) mode in the operating system.
By default, the Block Sleep option is disabled.
Lid Switch
Enabled Lid Switch Enable or disable the lid switch.
By default, the Enable Lid Switch option is enabled.
Power On Lid Open When enabled, allows the system to power up from the off state whenever the
lid is opened.
By default, the Power On Lid Open option is enabled.
Intel Speed Shift Technology Enable or disable the Intel speed shift technology support.
By default, the Intel Speed Shift Technology option is enabled.
Table 11. System setup options—Security menu
Security
TPM 2.0 Security
TPM 2.0 Security On Allows you to enable or disable TPM visibility to operating system.
By default, the TPM 2.0 Security On option is enabled.
Attestation Enable Enables to control whether the Trusted Platform Module (TPM) Endorsement
Hierarchy is available to the operating system.
By default, the Attestation Enable option is enabled.
Key Storage Enable Enables to control whether the Trusted Platform Module (TPM) Storage
Hierarchy is available to the operating system.
By default, the Key Storage Enable option is enabled.
SHA-256 When enabled, the BIOS and TPM will use the SHA-256 hash algorithm to
extend measurements into the TPM PCRs during BIOS boot.
By default, the SHA-256 option is enabled.
Clear Enables to clear the TPM owner information and returns the TPM to the
default state.
By default, the Clear option is disabled.
PPI Bypass for Clear Commands Controls the TPM Physical Presence Interface (PPI).
By default, the PPI ByPass for clear Commands option is disabled.
SMM Security Mitigation Enable or disable additional UEFI SMM Security Mitigation protections.
By default, the option is enabled.
Data Wipe on Next Boot
Start Data Wipe Enable or disable the data wipe on next boot.
BIOS setup 79
Table 11. System setup options—Security menu (continued)
Security
By default, the Start Data Wipe option is disabled.
Absolute Enable or disable or permanently disable the BIOS module interface of the
optional Absolute Persistence Module service from Absolute software.
By default, the option is enabled.
WARNING: The 'Permanently Disabled' option can only be
selected once. When 'Permanently Disabled' is selected, Absolute
Persistence cannot be re-enabled. No further changes to the
Enable/Disable states are allowed.
NOTE: The Enable/Disable options will be unavailable while Computrace is
in the activated state.
UEFI Boot Path Security Controls whether the system will prompt the user to enter the admin password
(if set) when booting to a UEFI boot path device from the F12 boot menu.
By default, the Always Except Internal HDD option is enabled.
Table 12. System setup options—Passwords menu
Passwords
Admin Password Set, change, or delete the administrator password.
System Password Set, change, or delete the system password.
NVMe SSD0 Set, change, or delete the NVMe SSD0 password.
Password Configuration
Upper Case Letter Reinforces password must have at least one upper case letter.
By default, the option is disabled.
Lower Case Letter Reinforces password must have at least one lower case letter.
By default, the option is disabled.
Digit Reinforces password must have at least one digit number.
By default, the option is disabled.
Special Character Reinforces password must have at least one special character.
By default, the option is disabled.
Minimum Characters Set the minimum characters allowed for password.
Password Bypass When enabled, this always prompts for system and internal hard drive
passwords when powered on from the off state.
By default, the Disabled option is selected.
Password Changes
Enable Non-Admin Password Changes Enable or disable to change system and hard drive password without the need
for admin password.
By default, the option is enabled.
Admin Setup Lockout
Enable Admin Setup Lockout Enables administrators control over how their users can or cannot access BIOS
setup.
By default, the option is disabled.
Master Password Lockout
80 BIOS setup
Table 12. System setup options—Passwords menu (continued)
Passwords
Enable Master Password Lockout When enabled, this disables the master password support.
By default, the option is disabled.
Allow Non-Admin PSID Revert
Enable Allow Non-Admin PSID Revert Controls access to the Physical Security ID (PSID) revert of NVMe hard-drives
from the Dell Security Manager prompt.
By default, the option is disabled.
Table 13. System setup options—Update, Recovery menu
Update, Recovery
UEFI Capsule Firmware Updates Enable or disable BIOS updates through UEFI capsule update packages.
NOTE: Disabling this option will block BIOS updates from services such as
Microsoft Windows Update and Linux Vendor Firmware Service (LVFS).
By default, the option is enabled.
BIOS Recovery from Hard Drive Enables the user to recover from certain corrupted BIOS conditions from a
recovery file on the user primary hard drive or an external USB key.
By default, the option is enabled.
NOTE: BIOS Recovery from Hard Drive is not available for self-encrypting
drives (SED).
BIOS Downgrade
Allow BIOS Downgrade This field controls the flashing of the system firmware to previous revisions.
By default, the option is enabled.
SupportAssist OS Recovery Enable or disable the boot flow for SupportAssist OS Recovery tool in the
event of certain system errors.
By default, the option is enabled.
BIOSConnect Enable or disable cloud Service operating system recovery if the main operating
system fails to boot with the number of failures equal to or greater than the
value specified by the Auto operating system Recovery Threshold setup option
and local Service operating system does not boot or is not installed.
By default, the option is enabled.
Dell Auto operating system Recovery
Threshold
Controls the automatic boot flow for SupportAssist System Resolution Console
and for Dell operating system Recovery Tool.
By default, the threshold value is set to 2.
Table 14. System setup options—System Management menu
System Management
Service Tag Displays the Service Tag of the system.
Asset Tag Create a system Asset Tag.
AC Behavior
Wake on AC Enable or disable the wake on AC option.
By default, the option is disabled.
Auto on Time Enable to set the system to turn on automatically every day or on a preselected
date and time. This option can be configured only if the Auto On Time is set to
Everyday, Weekdays, or Selected Days.
BIOS setup 81
Table 14. System setup options—System Management menu (continued)
System Management
By default, the option is disabled.
Table 15. System setup options—Keyboard menu
Keyboard
Numlock Enable Allows you to enable or disable the Numlock function when the system boots.
By default, the option Fn Lock Options is enabled.
Fn Lock Options By default, the Fn lock option is enabled.
Lock Mode By default, the Lock Mode Secondary option is enabled. With this option, the
F1-F2 keys scan the code for their secondary functions.
Table 16. System setup options—Pre-boot Behavior menu
Pre-boot Behavior
Adapter Warnings
Enable Adapter Warnings Enable or disable the warning messages during boot when the adapters with
less power capacity are detected.
By default, the option is enabled.
Warning and Errors Enable or disable the action to be done when a warning or error is encountered.
By default, the Prompt on Warnings and Errors option is enabled.
USB-C Warnings
Enable Dock Warning Messages By default, the option is enabled.
Fastboot Allows you to configure the speed of the UEFI boot process.
By default, the Minimal option is enabled.
Extend BIOS POST Time Set the BIOS POST load time.
By default, the 0 seconds option is enabled.
Table 17. System setup options—Virtualization menu
Virtualization
Intel Virtualization Technology
Enable Intel Virtualization Technology
(VT)
When enabled, the system will be able to run a Virtual Machine Monitor
(VMM).
By default, the option is enabled.
VT for Direct I/O When enabled, the system will be able to perform Virtualization Technology for
Direct I/O (VT-d).
By default, the option is enabled.
Intel Trusted Execution Technology
(TXT)
Enable Intel Trusted Execution
Technology (TXT)
Specifies whether a measured Virtual Machine Monitor (MVMM) can use the
additional hardware capabilities that are provided by Intel Trusted Execution
Technology. The following must be enabled in order to enable Intel TXT.
●Trusted Platform Module (TPM)
●Intel Hyper-Threading
●All CPU cores (Multi-Core Support)
●Intel Virtualization Technology
82 BIOS setup
Table 17. System setup options—Virtualization menu (continued)
Virtualization
●Intel VT for Direct I/O
By default, the option is disabled.
Table 18. System setup options—Performance menu
Performance
Multi Core Support
Active Cores Enables to change the number of CPU cores available to the operating system.
By default, the All Cores option is enabled.
Intel SpeedStep
Enable Intel SpeedStep Technology Enables the system to dynamically adjust processor voltage and core
frequency, decreasing average power consumption and heat production.
By default, the option is enabled.
C-States Control
Enable C-State Control Enable the ability of the CPU to enter and exit low power state. When disabled,
it disabled all C-states. When enabled, it enabled all C-states that the chipset
or platform allows.
By default, the option is enabled.
Intel Turbo Boost Technology
Enable Intel Turbo Boost Technology Enable or disable the Intel TurboBoost mode of the processor.
By default, the option is enabled.
Intel Hyper-Threading Technology
Enable Intel Hyper-Threading Technology Enable or disable Hyper-Threading in the processor.
By default, the option is enabled.
Dynamic Tuning:Machine Learning
Enable Dynamic Tuning:Machine Learning Enables the operating system capability to enhance dynamic power tuning
capabilities based on detected workloads.
By default, the option is disabled.
Table 19. System setup options—System Logs menu
System Logs
BIOS Event Log
Clear Bios Event Log Displays BIOS events.
By default, the Keep Log option is enabled.
Thermal Event Log
Clear Thermal Event Log Displays Thermal events.
By default, the Keep Log option is enabled.
Power Event Log
Clear Power Event Log Displays power events.
By default, the Keep Log option is enabled.
License Information Displays the license information of the system.
BIOS setup 83
Updating the BIOS
Updating the BIOS in Windows
About this task
CAUTION: If BitLocker is not suspended before updating the BIOS, the next time you reboot the system it
will not recognize the BitLocker key. You will then be prompted to enter the recovery key to progress and the
system will ask for this on each reboot. If the recovery key is not known this can result in data loss or an
unnecessary operating system re-install. For more information on this subject, see Knowledge Article: https://
www.dell.com/support/article/sln153694
Steps
1. Go to www.dell.com/support.
2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search.
NOTE: If you do not have the Service Tag, use the SupportAssist feature to automatically identify your computer. You
can also use the product ID or manually browse for your computer model.
3. Click Drivers & Downloads. Expand Find drivers.
4. Select the operating system installed on your computer.
5. In the Category drop-down list, select BIOS.
6. Select the latest version of BIOS, and click Download to download the BIOS file for your computer.
7. After the download is complete, browse the folder where you saved the BIOS update file.
8. Double-click the BIOS update file icon and follow the on-screen instructions.
For more information, see knowledge base article 000124211 at www.dell.com/support.
Updating the BIOS in Linux and Ubuntu
To update the system BIOS on a computer that is installed with Linux or Ubuntu, see the knowledge base article 000131486 at
www.dell.com/support.
Updating the BIOS using the USB drive in Windows
About this task
CAUTION: If BitLocker is not suspended before updating the BIOS, the next time you reboot the system it
will not recognize the BitLocker key. You will then be prompted to enter the recovery key to progress and the
system will ask for this on each reboot. If the recovery key is not known this can result in data loss or an
unnecessary operating system re-install. For more information on this subject, see Knowledge Article: https://
www.dell.com/support/article/sln153694
Steps
1. Follow the procedure from step 1 to step 6 in Updating the BIOS in Windows to download the latest BIOS setup program file.
2. Create a bootable USB drive. For more information, see the knowledge base article 000145519 at www.dell.com/support.
3. Copy the BIOS setup program file to the bootable USB drive.
4. Connect the bootable USB drive to the computer that needs the BIOS update.
5. Restart the computer and press F12 .
6. Select the USB drive from the One Time Boot Menu.
7. Type the BIOS setup program filename and press Enter.
The BIOS Update Utility appears.
8. Follow the on-screen instructions to complete the BIOS update.
84 BIOS setup
Updating the BIOS from the F12 One-Time boot menu
Update your computer BIOS using the BIOS update.exe file that is copied to a FAT32 USB drive and booting from the F12
One-Time boot menu.
About this task
CAUTION: If BitLocker is not suspended before updating the BIOS, the next time you reboot the system it
will not recognize the BitLocker key. You will then be prompted to enter the recovery key to progress and the
system will ask for this on each reboot. If the recovery key is not known this can result in data loss or an
unnecessary operating system re-install. For more information on this subject, see Knowledge Article: https://
www.dell.com/support/article/sln153694
BIOS Update
You can run the BIOS update file from Windows using a bootable USB drive or you can also update the BIOS from the F12
One-Time boot menu on the computer.
Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12
One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the
BIOS supports this BIOS update option.
NOTE: Only computers with BIOS Flash Update option in the F12 One-Time boot menu can use this function.
Updating from the One-Time boot menu
To update your BIOS from the F12 One-Time boot menu, you need the following:
●USB drive formatted to the FAT32 file system (key does not have to be bootable)
●BIOS executable file that you downloaded from the Dell Support website and copied to the root of the USB drive
●AC power adapter that is connected to the computer
●Functional computer battery to flash the BIOS
Perform the following steps to perform the BIOS update flash process from the F12 menu:
CAUTION: Do not turn off the computer during the BIOS update process. The computer may not boot if you turn
off your computer.
Steps
1. From a turn off state, insert the USB drive where you copied the flash into a USB port of the computer.
2. Turn on the computer and press F12 to access the One-Time Boot Menu, select BIOS Update using the mouse or arrow keys
then press Enter.
The flash BIOS menu is displayed.
3. Click Flash from file.
4. Select external USB device.
5. Select the file and double-click the flash target file, and then click Submit.
6. Click Update BIOS. The computer restarts to flash the BIOS.
7. The computer will restart after the BIOS update is completed.
System and setup password
Table 20. System and setup password
Password type Description
System password Password that you must enter to log in to your system.
Setup password Password that you must enter to access and make changes to
the BIOS settings of your computer.
You can create a system password and a setup password to secure your computer.
BIOS setup 85
CAUTION: The password features provide a basic level of security for the data on your computer.
CAUTION: Anyone can access the data that is stored on your computer if it is not locked and left unattended.
NOTE: System and setup password feature is disabled.
Assigning a system setup password
Prerequisites
You can assign a new System or Admin Password only when the status is in Not Set.
About this task
To enter the system setup, press F12 immediately after a power-on or reboot.
Steps
1. In the System BIOS or System Setup screen, select Security and press Enter.
The Security screen is displayed.
2. Select System/Admin Password and create a password in the Enter the new password field.
Use the following guidelines to assign the system password:
●A password can have up to 32 characters.
●At least one special character: ! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ \ ] ^ _ ` { | }
●Numbers 0 through 9.
●Upper case letters from A to Z.
●Lower case letters from a to z.
3. Type the system password that you entered earlier in the Confirm new password field and click OK.
4. Press Esc and save the changes as prompted by the pop-up message.
5. Press Y to save the changes.
The computer restarts.
Deleting or changing an existing system setup password
Prerequisites
Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing
System and/or Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is
Locked.
About this task
To enter the System Setup, press F12 immediately after a power-on or reboot.
Steps
1. In the System BIOS or System Setup screen, select System Security and press Enter.
The System Security screen is displayed.
2. In the System Security screen, verify that Password Status is Unlocked.
3. Select System Password, update, or delete the existing system password, and press Enter or Tab.
4. Select Setup Password, update, or delete the existing setup password, and press Enter or Tab.
NOTE: If you change the System and/or Setup password, reenter the new password when prompted. If you delete the
System and/or Setup password, confirm the deletion when prompted.
5. Press Esc and a message prompts you to save the changes.
6. Press Y to save the changes and exit from System Setup.
The computer restarts.
86 BIOS setup
Clearing CMOS settings
About this task
CAUTION: Clearing CMOS settings will reset the BIOS settings on your computer.
Steps
1. Remove the side cover.
2. Remove the riser card.
3. Remove the coin-cell battery.
4. Wait for one minute.
5. Replace the coin-cell battery.
6. Replace the riser card.
7. Replace the side cover.
Clearing BIOS (System Setup) and System passwords
About this task
To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell.
NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying
Windows or your application.
BIOS setup 87
Troubleshooting
Dell SupportAssist Pre-boot System Performance
Check diagnostics
About this task
SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell
SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS
internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to:
●Run tests automatically or in an interactive mode
●Repeat tests
●Display or save test results
●Run thorough tests to introduce additional test options to provide extra information about the failed device(s)
●View status messages that inform you if tests are completed successfully
●View error messages that inform you of problems encountered during testing
NOTE: Some tests for specific devices require user interaction. Always ensure that you are present at the computer
terminal when the diagnostic tests are performed.
For more information, see https://www.dell.com/support/kbdoc/000180971.
Running the SupportAssist Pre-Boot System Performance Check
Steps
1. Turn on your computer.
2. As the computer boots, press the F12 key as the Dell logo appears.
3. On the boot menu screen, select the Diagnostics option.
4. Click the arrow at the bottom left corner.
Diagnostics front page is displayed.
5. Click the arrow in the lower-right corner to go to the page listing.
The items detected are listed.
6. To run a diagnostic test on a specific device, press Esc and click Yes to stop the diagnostic test.
7. Select the device from the left pane and click Run Tests.
8. If there are any issues, error codes are displayed.
Note the error code and validation number and contact Dell.
System-diagnostic lights
This section lists the system-diagnostic lights of your Precision 3260 Compact.
Table 21. System-diagnostic lights
Blinking pattern
Problem description Suggested resolutionAmber White
1 2 Unrecoverable SPI Flash
Failure Replace the system board.
5
88 Troubleshooting
Table 21. System-diagnostic lights (continued)
Blinking pattern
Problem description Suggested resolutionAmber White
2 1 CPU failure ●Run the Dell Support
Assist/Dell Diagnostics
tool.
●If problem persists,
replace the system board.
2 2 System board failure (included
BIOS corruption or ROM
error)
●Flash latest BIOS version
●If problem persists,
replace the system board.
2 3 No memory/RAM detected ●Confirm that the memory
module is installed
properly.
●If problem persists,
replace the memory
module.
2 4 Memory/RAM failure ●Reset and swap memory
modules among the slots.
●If problem persists,
replace the memory
module.
2 5 Invalid memory installed ●Reset and swap memory
modules among the slots.
●If problem persists,
replace the memory
module.
2 6 System board/Chipset Error Replace the system board.
3 1 CMOS battery failure ●Reset the main battery
connection.
●If problem persists,
replace the main battery.
3 2 PCI or Video card/chip failure Replace the system board.
3 3 BIOS Recovery image not
found
●Flash latest BIOS version
●If problem persists,
replace the system board.
3 4 BIOS Recovery image found
but invalid
●Flash latest BIOS version
●If problem persists,
replace the system board.
3 5 Power rail failure ●EC ran into power
sequencing failure.
●If problem persists,
replace the system board.
3 6 Flash corruption detected by
SBIOS.
●Press power button for
over 25 seconds to do
RTC reset. If problem
persists, replace the
system board.
●Disconnect all power
source (AC, battery, coin
cell) and drain flea power
by pressing and holding
down power button 3~5
Troubleshooting 89
Table 21. System-diagnostic lights (continued)
Blinking pattern
Problem description Suggested resolutionAmber White
seconds to ensure all
power are drained.
●Run "BIOS recovery from
USB", and the instructions
are in the website Dell
support.
●If problem persists,
replace the system board.
3 7 Timeout waiting on ME to
reply to HECI message.
●Timeout waiting on ME to
reply to HECI message
●If problem persists,
replace the system board.
4 2 CPU Power Cable Connection
Issue
Recovering the operating system
When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell
SupportAssist OS Recovery.
Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows operating
system. It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating
system. It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its
factory state.
You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their
primary operating system due to software or hardware failures.
For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at
www.dell.com/serviceabilitytools. Click SupportAssist and then, click SupportAssist OS Recovery.
Real Time Clock—RTC reset
The Real Time Clock (RTC) reset function allows you or the service technician to recover the recently launched model Dell
Latitude and Precision systems from No POST/No Boot/No Power situations. You can initiate the RTC reset on the system
from a power-off state only if it is connected to AC power. Press and hold the power button for 25 seconds. The system RTC
reset occurs after you release the power button.
NOTE: If AC power is disconnected from the system during the process or the power button is held longer than 40
seconds, the RTC reset process gets aborted.
The RTC reset will reset the BIOS to Defaults, un-provision Intel vPro and reset the system date and time. The following items
are unaffected by the RTC reset:
●Service Tag
●Asset Tag
●Ownership Tag
●Admin Password
●System Password
●HDD Password
●Key Databases
●System Logs
NOTE: The IT administrator's vPro account and password on the system will be un-provisioned. The system needs to go
through the setup and configuration process again to reconnect it to the vPro server.
90 Troubleshooting
The below items may or may not reset based on your custom BIOS setting selections:
●Boot List
●Enable Legacy Option ROMs
●Secure Boot Enable
●Allow BIOS Downgrade
Backup media and recovery options
It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes
multiple options for recovering Windows operating system on your Dell PC. For more information. see Dell Windows Backup
Media and Recovery Options.
WiFi power cycle
About this task
If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be
performed. The following procedure provides the instructions on how to conduct a WiFi power cycle:
NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device.
Steps
1. Turn off your computer.
2. Turn off the modem.
3. Turn off the wireless router.
4. Wait for 30 seconds.
5. Turn on the wireless router.
6. Turn on the modem.
7. Turn on your computer.
System limitations
This section contains information about some limitations of this computer.
●Modern standby support limitation
●Intel System Agent Enhanced Speed Step (SAGV) always disabled
●TPM setting through SMMM
Modern standby support limitation
●Computers with 2.5-inch hard drives take longer to enter Modern Standby for the first time. Computer will enter Modern
Standby normally from the second time onwards.
●Computers with Add-in cards and Graphic cards which are not Dell factory installed may not enter Modern Standby as these
cards may not be compliant with Modern Standby.
Table 22. Computer behavior with hard drives and add-in cards which do not support modern standby
System behavior Screen dGfx fan Hard drive LED PWR LED Processor fan
MODS "Should
be"
Off Off Off Off Off
MODS first entry
on SATA hard drive
Off Off/On (Up to
dGfx)
On Off On
Troubleshooting 91
Table 22. Computer behavior with hard drives and add-in cards which do not support modern
standby (continued)
System behavior Screen dGfx fan Hard drive LED PWR LED Processor fan
MODS "Should
be"
Off Off Off Off Off
MODS normal after
second entry on
SATA hard drive
Off Off Off Off Off
Intel System Agent Enhanced Speed Step (SAGV) always disabled
For Precision 3260 Compact, the SAGV option is disabled by default. If enabled, your computer will incur additional boot time
when memory is added or swapped.
TPM setting through SMMM
When the system board is replaced, by default the TPM is enabled and this is applicable for most of the computers in the rest
of the world. Select the Enable Firmware/Integrated TPM - For Regional Restrictions option, this option permanently
disables the Discrete Hardware TPM and applicable for China region.
92 Troubleshooting
Getting help and contacting Dell
Self-help resources
You can get information and help on Dell products and services using these self-help resources:
Table 23. Self-help resources
Self-help resources Resource location
Information about Dell products and services www.dell.com
My Dell app
Tips
Contact Support In Windows search, type Contact Support, and press
Enter.
Online help for operating system www.dell.com/support/windows
www.dell.com/support/linux
Access top solutions, diagnostics, drivers and downloads, and
learn more about your computer through videos, manuals and
documents.
Your Dell computer is uniquely identified by a Service Tag or
Express Service Code. To view relevant support resources for
your Dell computer, enter the Service Tag or Express Service
Code at www.dell.com/support.
For more information on how to find the Service Tag for your
computer, see Locate the Service Tag on your computer.
Dell knowledge base articles for a variety of computer
concerns 1. Go to www.dell.com/support.
2. On the menu bar at the top of the Support page, select
Support > Knowledge Base.
3. In the Search field on the Knowledge Base page, type the
keyword, topic, or model number, and then click or tap the
search icon to view the related articles.
Contacting Dell
To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell.
NOTE: Availability varies by country/region and product, and some services may not be available in your country/region.
NOTE: If you do not have an active Internet connection, you can find contact information about your purchase invoice,
packing slip, bill, or Dell product catalog.
6
Getting help and contacting Dell 93