Table of Contents
- Inspiron 22 3263 Service Manual
- Before working inside your computer
- After working inside your computer
- Technical overview
- Removing the stand
- Replacing the stand
- Removing the back cover
- Replacing the back cover
- Replacing the optical drive
- Removing the optical drive
- Removing the hard drive
- Replacing the hard drive
- Removing the system-board shield
- Replacing the system-board shield
- Removing the memory module
- Replacing the memory module
- Removing the wireless card
- Replacing the wireless card
- Removing the control-buttons board
- Replacing the control-buttons board
- Removing the microphone
- Replacing the microphone
- Removing the camera
- Replacing the camera
- Removing the coin-cell battery
- Replacing the coin-cell battery
- Removing the fan
- Replacing the fan
- Removing the heat sink
- Replacing the heat sink
- Removing the speakers
- Replacing the speakers
- Removing the system board
- Replacing the system board
- Removing the display assembly
- Replacing the display assembly
- Removing the display cable
- Replacing the display cable
- Removing the rubber feet
- Replacing the rubber feet
- BIOS setup program
- Flashing the BIOS
- Technology and components
- System diagnostic lights
- Getting help and contacting Dell
DELL 3264 User Manual
Displayed below is the user manual for 3264 by DELL which is a product in the All-in-One PCs/Workstations category. This manual has pages.
Related Manuals
Inspiron 22 3263
Service Manual
Computer Model: Inspiron 22–3263
Regulatory Model: W17B
Regulatory Type: W17B002
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make
better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or
loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other
trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be
trademarks of their respective owners.
2017 - 07
Rev. A02
Contents
Before working inside your computer............................ 11
Before you begin ......................................................................................11
Safety instructions....................................................................................11
Recommended tools................................................................................ 12
Screw list................................................................................................. 13
After working inside your computer.............................. 14
Technical overview....................................................... 15
Inside view of your computer...................................................................15
System-board components...................................................................... 17
Removing the stand......................................................19
Easel stand.............................................................................................. 19
Pedestal stand......................................................................................... 21
Procedure to remove stand riser from stand base.............................22
Replacing the stand..................................................... 25
Easel stand..............................................................................................25
Pedestal stand........................................................................................ 25
Procedure to replace stand riser to stand base................................. 25
Removing the back cover.............................................26
Prerequisites............................................................................................26
Procedure............................................................................................... 26
3
Replacing the back cover.............................................28
Procedure................................................................................................28
Post-requisites........................................................................................ 28
Replacing the optical drive...........................................29
Prerequisites........................................................................................... 29
Procedure............................................................................................... 29
Removing the optical drive...........................................32
Procedure................................................................................................32
Post-requisites........................................................................................ 32
Removing the hard drive.............................................. 33
Prerequisites............................................................................................33
Procedure................................................................................................33
Replacing the hard drive.............................................. 36
Procedure............................................................................................... 36
Post-requisites........................................................................................ 36
Removing the system-board shield...............................37
Prerequisites............................................................................................37
Procedure................................................................................................37
Replacing the system-board shield.............................. 39
Procedure............................................................................................... 39
Post-requisites........................................................................................ 39
Removing the memory module.....................................40
Prerequisites........................................................................................... 40
Procedure............................................................................................... 40
4
Replacing the memory module.....................................42
Procedure................................................................................................42
Post-requisites........................................................................................ 44
Removing the wireless card......................................... 45
Prerequisites........................................................................................... 45
Procedure............................................................................................... 45
Replacing the wireless card..........................................47
Procedure................................................................................................47
Post-requisites........................................................................................ 49
Removing the control-buttons board........................... 50
Prerequisites........................................................................................... 50
Procedure............................................................................................... 50
Replacing the control-buttons board............................52
Procedure............................................................................................... 52
Post-requisites........................................................................................ 52
Removing the microphone........................................... 53
Prerequisites........................................................................................... 53
Procedure............................................................................................... 53
Replacing the microphone........................................... 55
Procedure............................................................................................... 55
Post-requisites........................................................................................ 55
Removing the camera.................................................. 56
Prerequisites........................................................................................... 56
Procedure............................................................................................... 56
5
Replacing the camera.................................................. 60
Procedure............................................................................................... 60
Post-requisites........................................................................................ 60
Removing the coin-cell battery.....................................61
Prerequisites............................................................................................ 61
Procedure................................................................................................ 61
Replacing the coin-cell battery.................................... 63
Procedure............................................................................................... 63
Post-requisites........................................................................................ 63
Removing the fan.........................................................64
Prerequisites........................................................................................... 64
Procedure............................................................................................... 64
Replacing the fan.........................................................66
Procedure............................................................................................... 66
Post-requisites........................................................................................ 66
Removing the heat sink................................................67
Prerequisites............................................................................................67
Procedure................................................................................................67
Replacing the heat sink................................................69
Procedure............................................................................................... 69
Post-requisites........................................................................................ 69
Removing the speakers................................................ 70
Prerequisites............................................................................................70
Procedure................................................................................................70
6
Replacing the speakers................................................ 72
Procedure................................................................................................72
Post-requisites........................................................................................ 72
Removing the system board......................................... 73
Prerequisites............................................................................................73
Procedure................................................................................................73
Replacing the system board......................................... 76
Procedure................................................................................................76
Post-requisites........................................................................................ 76
Removing the display assembly.................................... 77
Prerequisites............................................................................................77
Procedure................................................................................................77
Replacing the display assembly.................................... 82
Procedure................................................................................................82
Post-requisites........................................................................................ 82
Removing the display cable..........................................84
Prerequisites............................................................................................84
Procedure............................................................................................... 84
Replacing the display cable.......................................... 86
Procedure............................................................................................... 86
Post-requisites........................................................................................ 86
Removing the rubber feet............................................ 87
Prerequisites............................................................................................87
Procedure................................................................................................87
7
Replacing the rubber feet............................................ 89
Procedure............................................................................................... 89
Post-requisites........................................................................................ 89
BIOS setup program.................................................... 90
BIOS overview........................................................................................ 90
Entering BIOS setup program..................................................................90
Clearing forgotten passwords.................................................................. 91
Prerequisites...................................................................................... 91
Procedure.......................................................................................... 91
Post-requisites.................................................................................. 92
Clearing CMOS settings..........................................................................92
Prerequisites......................................................................................93
Procedure......................................................................................... 93
Post-requisites.................................................................................. 94
Flashing the BIOS........................................................ 95
Technology and components........................................96
Audio.......................................................................................................96
Downloading the audio driver............................................................96
Identifying the audio controller.......................................................... 96
Changing the audio settings.............................................................. 97
Camera....................................................................................................97
Identifying the webcam in device manager........................................97
Starting the camera application......................................................... 97
Getting the Dell Webcam Central......................................................98
Display.....................................................................................................98
Adjusting the brightness....................................................................98
Changing the screen resolution.........................................................99
8
Cleaning the display.........................................................................100
HDMI.....................................................................................................100
Graphics................................................................................................ 100
Downloading the graphics driver......................................................100
Identifying the display adapter..........................................................101
Changing the display and Graphics Control Panel.............................101
Intel WiDi............................................................................................... 102
Downloading the WiDi application....................................................103
Setting up the wireless display.........................................................103
USB....................................................................................................... 103
Downloading the USB 3.0 driver...................................................... 104
Enabling or disabling the USB in BIOS setup program......................104
Fixing a no-boot issue caused by USB emulation.............................105
Wi-Fi......................................................................................................105
Turning Wi-Fi on or o.....................................................................105
Downloading the Wi-Fi driver.......................................................... 105
Conguring Wi-Fi.............................................................................106
Bluetooth...............................................................................................106
Turning Bluetooth on or o.............................................................. 107
Pairing the Bluetooth-enabled devices.............................................107
Removing the Bluetooth device.......................................................108
Transferring les between devices using Bluetooth......................... 109
Hard Drive............................................................................................. 109
Identifying the hard drive.................................................................109
Identifying the hard drive in BIOS setup program............................. 110
Media-card reader.................................................................................. 110
Downloading the media-card reader driver....................................... 110
Browsing a media card...................................................................... 111
Power adapter.........................................................................................111
Chipsets.................................................................................................. 111
Downloading the chipset driver......................................................... 111
9
Identifying the chipset...................................................................... 112
Memory..................................................................................................113
Checking the system memory in Windows....................................... 113
Verifying the system memory in BIOS setup program.......................113
Testing memory using ePSA............................................................. 113
Processors..............................................................................................113
Checking the processor usage in the task manager..........................114
Identifying the processors in Windows..............................................114
Operating system................................................................................... 114
Service Tag location............................................................................... 115
Device drivers.........................................................................................115
Intel Dynamic Platform and Thermal Framework.............................. 115
Intel Chipset Software Installation Utility.......................................... 115
Graphics........................................................................................... 116
Intel Serial IO Driver.......................................................................... 117
Intel Trusted Execution Engine Interface...........................................118
Intel Virtual Button driver..................................................................119
Intel Wireless 3165 Wi-Fi and Bluetooth drivers............................... 120
BIOS overview........................................................................................121
Entering the BIOS setup program.....................................................121
Boot menu........................................................................................121
Boot menu enhancements................................................................121
Timing key sequences......................................................................122
System diagnostic lights.............................................123
Getting help and contacting Dell.................................125
Self-help resources................................................................................ 125
Contacting Dell...................................................................................... 126
10
Before working inside your
computer
NOTE: The images in this document may dier from your computer
depending on the conguration you ordered.
Before you begin
1 Save and close all open les and exit all open applications.
2 Shut down your computer.
The shut-down instruction varies depending on the operating system installed on
your computer.
– Windows 10: Click Start → Power → Shut down.
– Windows 8.1: On the Start screen, click the power icon → Shut down.
– Windows 7: Click Start → Shut down.
NOTE: If you are using a dierent operating system, see the
documentation of your operating system for shut-down instructions.
3 Disconnect your computer and all attached devices from their electrical outlets.
4 Disconnect all attached network devices and peripherals, such as keyboard,
mouse, and monitor from your computer.
5 Remove any media card and optical disc from your computer, if applicable.
6 After the computer is unplugged, press and hold the power button for 5 seconds
to ground the system board.
CAUTION: Place the computer on a at, soft, and clean surface to
avoid scratches on the display.
7 Place the computer face down.
Safety instructions
Use the following safety guidelines to protect your computer from potential damage
and ensure your personal safety.
11
WARNING: Before working inside your computer, read the safety
information that shipped with your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
WARNING: Disconnect all power sources before opening the computer
cover or panels. After you nish working inside the computer, replace all
covers, panels, and screws before connecting to the electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is
at and clean.
CAUTION: To avoid damaging the components and cards, handle them by
their edges, and avoid touching pins and contacts.
CAUTION: You should only perform troubleshooting and repairs as
authorized or directed by the Dell technical assistance team. Damage due to
servicing that is not authorized by Dell is not covered by your warranty. See
the safety instructions that shipped with the product or at www.dell.com/
regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself
by touching an unpainted metal surface, such as the metal at the back of
the computer. While you work, periodically touch an unpainted metal surface
to dissipate static electricity, which could harm internal components.
CAUTION: When you disconnect a cable, pull on its connector or on its pull
tab, not on the cable itself. Some cables have connectors with locking tabs
or thumb-screws that you must disengage before disconnecting the cable.
When disconnecting cables, keep them evenly aligned to avoid bending any
connector pins. When connecting cables, ensure that the ports and
connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
Recommended tools
The procedures in this document may require the following tools:
• Phillips screwdriver
• Plastic scribe
12
Screw list
Component Secured to Screw type Quantity
MB Bracket Main Bracket M3X5 4
Main Board Main Bracket M3X5 4
Fan Main Bracket M3X5 2
Stand Plate Main Bracket M3X5 4
HDD Bracket Main Bracket M3X5 1
ODD Bracket Main Bracket M3X5 1
HDD HDD Bracket M3X5 3
Main Bracket Middle Frame M3X5 15
Main Bracket Panel Bracket M3X5 4
Thermal Module Main Bracket M3X5 1
Foot Bracket Middle Frame M3X5 4
Easel Stand Stand Plate M4X8 2
Pedestal Stand Stand Plate M4X8 4
Panel Bracket Panel M3X3 4
ODD Bracket ODD M2X2.5 2
NGFF Main Board M2X2.5 1
DUMMY ODD BACL COVER M3X6(TAPPING
SCREW)
2
13
After working inside your
computer
CAUTION: Leaving stray or loose screws inside your computer may severely
damage your computer.
1 Replace all screws and ensure that no stray screws remain inside your computer.
2 Connect any external devices, peripherals, or cables you removed before working
on your computer.
3 Replace any media cards, discs, or any other parts that you removed before
working on your computer.
4 Connect your computer and all attached devices to their electrical outlets.
5 Turn on your computer.
14
Technical overview
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Inside view of your computer
1 control-buttons board 2 hard-drive assembly
3 optical-drive assembly 4 display-assembly base
5 fan 6 camera module
15
7 microphone board 8 heat sink
9 wireless card 10 memory module
11 system board 12 coin-cell battery
13 speakers (2) 14 VESA-mount bracket
16
System-board components
1 wireless-card slot (NGFF_WI-FI) 2 memory-module slots (2)
3 camera-cable connector
(WEBCAM)
4 CMOS clear jumper (RTCRST)
5 Password clear jumper (PSWD) 6 coin-cell battery
17
7 speaker-cable connector
(SPEAKER)
8 touch-screen board cable
connector (TOUCH)
9 control-buttons board cable
connector
10 display-panel power cable
connector (PWRCN1)
11 display-cable connector 12 hard-drive data cable connector
(SATA HDD)
13 optical-drive cable connector (SATA
ODD)
14 hard-drive and optical-drive power
cable connector (SATAP1)
15 fan-cable connector (FAN_CPU)
18
Removing the stand
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Easel stand
1 Using a plastic scribe, pry the stand cover o the back cover.
2 Slide and remove the stand cover from the back cover.
1 back cover 2 plastic scribe
3 stand cover
3 Close the stand and remove the screws that secure the stand to the back cover.
19
4 Slide and remove the stand from the back cover.
1 screws (2) 2 easel stand
3 back cover
20
Pedestal stand
1 Using a plastic scribe, pry the stand cover o the back cover.
1 stand cover 2 plastic scribe
3 back cover
2 Remove the screws that secure the stand bracket to the back cover.
21
3 Lift the handle and slide it out from the back cover.
1 screws (4) 2 stand bracket
3 back cover 4 pedestal stand
Procedure to remove stand riser from stand base
1 Lift the screw handle on the stand base.
22
2 Using the screw handle, loosen the captive thumbscrew that secures the stand
base to the stand riser.
1 screw handle 2 captive thumbscrew
3 stand base
23
3 Slide the stand base o the stand riser.
1 stand riser 2 stand base
24
Replacing the stand
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Easel stand
1 Insert the tabs on the stand bracket into the slots on the back cover.
2 Align the screw holes on the stand with the screw holes on the back cover.
3 Replace the screws that secure the stand to the back cover.
4 Replace the stand cover.
Pedestal stand
1 Insert the tabs on the stand bracket into the slots on the back cover.
2 Align the screw holes on the stand with the screw holes on the back cover.
3 Replace the screws that secure the stand bracket to the back cover.
4 Replace the stand cover.
Procedure to replace stand riser to stand base
1 Slide the stand base into the slot on the stand riser.
2 Tighten the captive thumbscrew and fold the screw handle on the stand base.
25
Removing the back cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
Remove the stand.
Procedure
CAUTION: Do not remove the computer cover unless you need to install or
replace internal components on your computer.
1 Using your thumb, press the slot on the back cover.
2 Using your ngertips, pry and release the tabs from the back cover.
26
3 Lift the back cover o the display-assembly base.
1 back cover
27
Replacing the back cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
Align the tabs on the back cover with the slots on the display-assembly base and
snap the back cover into place.
NOTE: Make sure that no cables are caught between the back cover and the
display-assembly base.
Post-requisites
Replace the stand.
28
Replacing the optical drive
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the stand.
2 Remove the back cover.
Procedure
1 Disconnect the optical-drive cable from the optical drive.
2 Remove the screw that secures the optical-drive bracket to the display-assembly
base.
29
3 Lift the optical-drive bracket from the display-assembly base.
1 screw 2 optical drive
3 optical-drive cable
4 Carefully pull the optical-drive bezel and remove it from the optical drive.
5 Remove the screws that secure the optical-drive bracket to the optical drive.
30
6 Remove the optical-drive bracket from the optical drive.
NOTE: Note the orientation of the optical-drive bracket so that you can
replace it correctly.
1 optical-drive bezel 2 optical drive
3 optical-drive bracket 4 screws (2)
31
Removing the optical drive
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the screw holes on the optical-drive bracket with the screw holes on the
optical drive.
NOTE: You must correctly align the optical-drive bracket to ensure that
the optical drive can be properly secured to the computer. For correct
orientation, see step 6 in "Removing the optical drive".
2 Replace the screws that secure the optical-drive bracket to the optical drive.
3 Carefully push the optical-drive bezel into the optical drive.
4 Place the optical-drive bracket on the display-assembly base.
5 Replace the screw that secures the optical-drive bracket to the display-assembly
base.
6 Connect the optical-drive cable to the optical drive.
Post-requisites
1 Replace the back cover.
2 Replace the stand.
32
Removing the hard drive
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Hard drives are fragile. Exercise care when handling the hard
drive.
CAUTION: To avoid data loss, do not remove the hard drive while the
computer is in sleep or on state.
Prerequisites
1 Remove the stand.
2 Remove the back cover.
Procedure
1 Disconnect the hard-drive cable from the hard drive.
2 Remove the screw that secures the hard-drive assembly to the display-assembly
base.
3 Slide the hard-drive assembly until the securing tabs are released from the slots
on the display-assembly base.
33
4 Lift the hard-drive assembly o the display-assembly base.
1 display-assembly base 2 screw
3 hard-drive assembly 4 hard-drive cable
5 Remove the screws that secure the hard-drive bracket to the hard drive.
34
6 Remove the hard drive from the hard-drive bracket.
1 screws (3) 2 hard-drive bracket
3 hard drive
35
Replacing the hard drive
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Hard drives are fragile. Exercise care when handling the hard
drive.
Procedure
1 Align the screw holes on the hard drive with the screw holes on the hard-drive
bracket.
2 Replace the screws that secure the hard-drive bracket to the hard drive.
3 Align the tabs on the hard-drive assembly with the slots on the display-assembly
base.
4 Slide the securing tabs on the hard-drive assembly into the slots on the display-
assembly base.
5 Replace the screw that secures the hard-drive assembly to the display-assembly
base.
6 Connect the hard-drive cable to the hard drive.
Post-requisites
1 Replace the back cover.
2 Replace the stand.
36
Removing the system-board
shield
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the stand.
2 Remove the back cover.
Procedure
1 Remove the screws that secure the system-board shield to the display-assembly
base.
37
2 Lift the system-board shield o the display-assembly base.
1 system-board shield 2 screws (4)
3 display-assembly base
38
Replacing the system-board
shield
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the slots on the system-board shield with the ports on the system board
and place the system-board shield on the display-assembly base.
2 Align the screw holes on the system-board shield with the screw holes on the
display-assembly base.
3 Replace the screws that secure the system-board shield to the display-assembly
base.
Post-requisites
1 Replace the back cover.
2 Replace the stand.
39
Removing the memory module
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the stand.
2 Remove the back cover.
3 Remove the system-board shield.
Procedure
1 Using your ngertips, spread apart the securing clips at each end of the
memory-module slot until the memory module pops up.
40
2 Slide and remove the memory module from the memory-module slot.
1 memory module 2 securing clips (2)
3 memory-module slot
41
Replacing the memory module
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the notch on the memory module with the tab on the memory-module slot.
42
2 Slide the memory module rmly into the slot at an angle and press the memory
module down until it clicks into place.
NOTE: If you do not hear the click, remove the memory module and
reinstall it.
1 memory module 2 notch
3 memory-module slot 4 tab
43
Removing the wireless card
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the stand.
2 Remove the back cover.
3 Remove the system-board shield.
Procedure
1 Remove the screw that secures the wireless-card bracket and the wireless card
to the system board.
2 Slide the wireless-card bracket o the wireless card.
3 Disconnect the antenna cables from the wireless card.
45
4 Slide the wireless card out of the wireless-card slot.
1 wireless-card bracket 2 screw
3 wireless-card slot 4 wireless card
5 antenna cables
46
Replacing the wireless card
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the notch on the wireless card with the tab on the wireless-card slot.
2 Insert the wireless card into the wireless-card slot.
3 Connect the antenna cables to the wireless card.
The following table provides the antenna-cable color scheme for the wireless
card supported by your computer:
Connectors on the wireless card Antenna-cable color
Main (white triangle) White
Auxiliary (black triangle) Black
4 Press down the other end of the wireless card and align the screw hole on the
wireless-card bracket and wireless card with the screw hole on the system
board.
47
5 Replace the screw that secures the wireless-card bracket and the wireless card
to the system board.
1 tab 2 notch
3 wireless card 4 wireless-card slot
5 antenna cables 6 wireless-card bracket
7 screw
48
Removing the control-buttons
board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the stand.
2 Remove the back cover.
Procedure
1 Using a plastic scribe, push the securing clips on the control-buttons board slot.
NOTE: Note the orientation of the control-buttons board so that you
can replace it correctly.
2 Press the securing clips and lift the control-buttons board o the display-
assembly base.
50
3 Open the latch and disconnect the control-buttons board cable from the control-
buttons board.
1 control-buttons board 2 plastic scribe
3 securing clips (3) 4 control-buttons board cable
51
Replacing the control-buttons
board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Slide the control-buttons board cable into the connector on the control-buttons
board and close the latch to secure the cable.
NOTE: You must correctly align the control-buttons board to ensure
that it is properly secured to the display-assembly base. For correct
orientation, see step 1 in "Removing the control-buttons board".
2 Slide the control-buttons board into the slot on the display-assembly base until
the securing clips lock in place.
Post-requisites
1 Replace the back cover.
2 Replace the stand.
52
Removing the microphone
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the stand.
2 Remove the back cover.
Procedure
1 Lift the microphone module o the display-assembly base.
53
2 Disconnect the microphone cable from the microphone module.
1 microphone cable 2 display-assembly base
3 microphone module
54
Replacing the microphone
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Connect the microphone cable to the microphone module.
2 Slide the microphone module into the slot on the display-assembly base.
Post-requisites
1 Replace the back cover.
2 Replace the stand.
55
Removing the camera
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
NOTE: This chapter is applicable only for systems with a touch screen
display. For systems with a non-touch screen display, the microphones will
be integrated on the camera assembly.
1 Remove the stand.
2 Remove the back cover.
Procedure
1 Note the routing of the camera cable and antenna cable and remove it from the
routing guides using a plastic scribe.
56
2 Press the securing clip to release the camera frame from the tab on the display-
assembly base and lift it o.
1 antenna cable 2 plastic scribe
3 routing guides 4 securing clip
5 camera frame 6 camera cable
57
3 Turn the camera over and remove the camera cable from the tab on the back of
the camera frame.
1 tab 2 camera cable
3 camera frame
58
4 Peel o the camera from the camera frame and lift up the camera from the
frame.
1 camera frame 2 camera
59
Replacing the camera
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Place the camera on the camera frame and secure the camera.
2 Connect the camera cable to the camera module.
3 Press the camera frame down into the slot on the display-assembly base until it
snaps into place.
4 Route the camera cable and antenna cable through the routing guides on the
display-assembly base.
Post-requisites
1 Replace the back cover.
2 Replace the stand.
60
Removing the coin-cell battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Removing the coin-cell battery resets the BIOS setup program’s
settings to default. It is recommended that you note the BIOS setup
program’s settings before removing the coin-cell battery.
Prerequisites
1 Remove the stand.
2 Remove the back cover.
3 Remove the system-board shield.
Procedure
Using a plastic scribe, gently pry the coin-cell battery out of the battery socket on the
system board.
61
1 plastic scribe 2 coin-cell battery
3 battery socket
62
Replacing the coin-cell battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
With the positive-side facing up, insert the coin-cell battery into the battery socket
and press down the battery into place.
Post-requisites
1 Replace the system-board shield.
2 Replace the back cover.
3 Replace the stand.
63
Removing the fan
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the stand.
2 Remove the back cover.
3 Remove the system-board shield.
Procedure
1 Disconnect the fan cable from the system board.
2 Remove the screws that secure the fan to the display-assembly base.
64
3 Lift and slide the fan from under the heat sink.
1 fan 2 screws (2)
3 display-assembly base 4 fan cable
5 system board
65
Replacing the fan
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Slide the fan under the heat sink and place it on the display-assembly base.
2 Align the screw holes on the fan with the screw holes on the display-assembly
base.
3 Replace the screws that secure the fan to the display-assembly base.
4 Connect the fan cable to the system board.
Post-requisites
1 Replace the system-board shield.
2 Replace the back cover.
3 Replace the stand.
66
Removing the heat sink
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
WARNING: The heat sink may become hot during normal operation. Allow
sucient time for the heat sink to cool before you touch it.
CAUTION: For maximum cooling of the processor, do not touch the heat
transfer areas on the heat sink. The oils in your skin can reduce the heat
transfer capability of the thermal grease.
Prerequisites
1 Remove the stand.
2 Remove the back cover.
3 Remove the system-board shield.
Procedure
1 Remove the screw that secures the heat sink to the display-assembly base.
2 In sequential order (as indicated on the heat sink), loosen the captive screws that
secure the heat sink to the system board.
67
3 Lift the heat sink o the system board.
1 screw 2 heat sink
3 captive screws (3)
68
Replacing the heat sink
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Incorrect alignment of the heat sink can damage the system
board and processor.
NOTE: The original thermal grease can be reused if the original system
board and heat sink are reinstalled together. If either the system board or
the heat sink is replaced, use the thermal pad provided in the kit to ensure
that thermal conductivity is achieved.
Procedure
1 Align the captive screws on the heat sink with the screw holes on the system
board.
2 In sequential order (as indicated on the heat sink), tighten the captive screws
that secure the heat sink to the system board.
3 Replace the screw that secures the heat sink to the display-assembly base.
Post-requisites
1 Replace the system-board shield.
2 Replace the back cover.
3 Replace the stand.
69
Removing the speakers
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the stand.
2 Remove the back cover.
3 Remove the system-board shield.
Procedure
1 Disconnect the speaker cable from the system board.
2 Note the routing of the speaker cable and the position of the rubber grommets
on the computer bezel.
3 Remove the speaker cable from the routing guides.
4 Remove the screw that secures the tape to the display-assembly base.
5 Peel o the tape that secures the speaker cable to the display-assembly base.
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6 Lift the speakers, along with the speaker cable, o the display assembly.
1 speaker cable 2 routing guides
3 speakers (2) 4 screw
5 tape 6 rubber grommets (4)
71
Replacing the speakers
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Using the alignment posts and rubber grommets on the display-assembly base,
place the speakers on the display-assembly base.
2 Route the speaker cable through the routing guides on the display-assembly
base.
3 Adhere the tape that secures the speaker cable to the display-assembly base.
4 Replace the screw that secures the tape to the display-assembly base.
5 Connect the speaker cable to the system board.
Post-requisites
1 Replace the system-board shield.
2 Replace the back cover.
3 Replace the stand.
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Removing the system board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
NOTE: Your computer’s Service Tag is stored in the system board. You must
enter the Service Tag in the BIOS setup program after you replace the
system board.
NOTE: Replacing the system board removes any changes you have made to
the BIOS using the BIOS setup program. You must make the appropriate
changes again after you replace the system board.
NOTE: Before disconnecting the cables from the system board, note the
location of the connectors so that you can reconnect the cables correctly
after you replace the system board.
Prerequisites
1 Remove the stand.
2 Remove the back cover.
3 Remove the system-board shield.
4 Remove the heat sink.
5 Remove the memory module.
6 Remove the wireless card.
Procedure
1 Disconnect the fan cable, hard-drive and optical-drive power cable, optical-drive
data cable, hard-drive data cable, microphone and camera cable, speaker cable,
display-panel power cable, and touch-board cable from the system board.
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2 Open the latches and disconnect the control-buttons board cable and display
cable from the system board.
1 fan cable 2 hard-drive and optical-drive
power cable
3 optical-drive data cable 4 hard-drive data cable
5 microphone and camera cable 6 speaker cable
7 display-panel power cable 8 control-buttons board cable
9 touch-board cable
NOTE: The touch-board
cable is not available on
the non-touch systems.
10 display cable
3 Remove the screws that secure the system board to the display-assembly base.
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4 Lift the system board o the display-assembly base.
1 system board 2 screws (4)
3 display-assembly base
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Replacing the system board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
NOTE: Your computer’s Service Tag is stored in the system board. You must
enter the Service Tag in the BIOS setup program after you replace the
system board.
NOTE: Replacing the system board removes any changes you have made to
the BIOS using the BIOS setup program. You must make the appropriate
changes again after you replace the system board.
Procedure
1 Align the screw holes on the system board with the screw holes on the display-
assembly base.
2 Replace the screws that secure the system board to the display-assembly base.
3 Slide the control-buttons board cable and the display cable into their respective
connectors on the system board and close the latches to secure the cables.
4 Connect the touch-board cable, display-panel power cable, speaker cable,
microphone and camera cable, hard-drive data cable, optical-drive data cable,
hard-drive and optical-drive power cable, and fan cable to the system board.
Post-requisites
1 Replace the wireless card.
2 Replace the memory module.
3 Replace the heat sink.
4 Replace the system-board shield.
5 Replace the back cover.
6 Replace the stand.
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Removing the display assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the stand.
2 Remove the back cover.
3 Remove the optical drive.
4 Follow the procedure from step 1 to step 4 in “Removing the hard drive”.
5 Remove the system-board shield.
6 Remove the memory module.
7 Remove the wireless card.
8 Remove the control-buttons board.
9 Remove the microphone.
10 Remove the camera.
11 Remove the fan.
12 Remove the heat sink.
13 Remove the speakers.
14 Remove the system board.
Procedure
1 Remove the screws that secure the VESA-mount bracket to the display-
assembly base.
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2 Lift the VESA-mount bracket o the display-assembly base.
1 screws (4) 2 VESA-mount bracket
3 display-assembly base
3 Disconnect the touch-screen board cable and display-panel power cable from
their connectors on the display-assembly base.
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4 Note the routing of the optical-drive data, touch-board, display backlight, hard
drive, and control-buttons board cables and remove the cables from the routing
guides on the display-assembly base.
1 touch-screen board cable 2 optical-drive data cable
3 hard-drive cable 4 routing guide
5 control-buttons board cable 6 display-panel power cable
5 Remove the screws that secure the display-assembly base to the display
assembly.
79
1 display assembly
81
Replacing the display assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Replace the rubber feet.
2 Slide the tabs on the display assembly into the slots on the display-assembly
base.
3 Replace the display-assembly base on the display assembly.
4 Replace the screws that secure the display-assembly base to the display
assembly.
5 Route the optical-drive data cable, touch-board cable, display-backlight cable,
hard-drive cables and control-buttons board cable through the routing guides on
the display-assembly base.
6 Connect the touch-screen board cable and display-panel power cable to their
connectors on the display-assembly base.
7 Align the screw holes on the VESA-mount bracket with the screw holes on the
display-assembly base.
8 Replace the screws that secure the VESA-mount bracket to the display-
assembly base.
Post-requisites
1 Replace the system board.
2 Replace the speakers.
3 Replace the heat sink.
4 Replace the fan.
5 Replace the camera.
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6 Replace the microphone.
7 Replace the control-buttons board.
8 Replace the wireless card.
9 Replace the memory module.
10 Replace the system-board shield.
11 Follow the procedure in step 3 to step 6 in “Replacing the hard drive”.
12 Replace the optical drive.
13 Replace the back cover.
14 Replace the stand.
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Removing the display cable
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the stand.
2 Remove the back cover.
3 Remove the optical drive.
4 Follow the procedure from step 1 to step 4 in “Removing the hard drive”.
5 Remove the system-board shield.
6 Remove the memory module.
7 Remove the wireless card.
8 Remove the control-buttons board.
9 Remove the microphone.
10 Remove the fan.
11 Remove the heat sink.
12 Remove the speakers.
13 Remove the system board.
14 Remove the display assembly.
Procedure
1 Peel o the tape that secures the display cable to the display assembly.
2 Press the clips and disconnect the display cable from the display assembly.
84
3 Lift the display cable o the display assembly.
1 display assembly 2 display cable
3 tape 4 clips (2)
85
Replacing the display cable
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Connect the display cable to the display assembly and close the latch to secure
the cable.
2 Adhere the tape that secures the display cable to the display assembly.
Post-requisites
1 Replace the display assembly.
2 Replace the system board.
3 Replace the speakers.
4 Replace the heat sink.
5 Replace the fan.
6 Replace the microphone.
7 Replace the control-buttons board.
8 Replace the wireless card.
9 Replace the memory module.
10 Replace the system-board shield.
11 Follow the procedure in step 3 to step 6 in “Replacing the hard drive”.
12 Replace the optical drive.
13 Replace the back cover.
14 Replace the stand.
86
Removing the rubber feet
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the stand.
2 Remove the back cover.
3 Remove the optical drive.
4 Follow the procedure from step 1 to step 4 in “Removing the hard drive”.
5 Remove the system-board shield.
6 Remove the memory module.
7 Remove the wireless card.
8 Remove the control-buttons board.
9 Remove the fan.
10 Remove the heat sink.
11 Remove the speakers.
12 Remove the system board.
13 Follow the procedure from step 1 to step 7 in Removing the display assembly.
Procedure
1 Remove the screws that secure the rubber feet to the display bezel.
87
2 Lift the rubber feet o the display bezel.
1 display bezel 2 screws (4)
3 rubber feet (2)
88
Replacing the rubber feet
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the screw holes on the rubber feet with the screw holes on the display
bezel.
2 Replace the screws that secure the rubber feet to the display bezel.
Post-requisites
1 Follow the procedure in step 2 to step 8 in “Replacing the display assembly”.
2 Replace the system board.
3 Replace the speakers.
4 Replace the heat sink.
5 Replace the fan.
6 Replace the control-buttons board.
7 Replace the wireless card.
8 Replace the memory module.
9 Replace the system-board shield.
10 Follow the procedure in step 3 to step 6 in “Replacing the hard drive”.
11 Replace the optical drive.
12 Replace the back cover.
13 Replace the stand.
89
BIOS setup program
BIOS overview
CAUTION: Unless you are an expert computer user, do not change the
settings in the BIOS Setup program. Certain changes can make your
computer work incorrectly.
NOTE: Before you change BIOS Setup program, it is recommended that you
write down the BIOS Setup program screen information for future
reference.
Use the BIOS Setup program for the following purposes:
• Get information about the hardware installed in your computer, such as the
amount of RAM and the size of the hard drive.
• Change the system conguration information.
• Set or change a user-selectable option, such as the user password, type of hard
drive installed, and enabling or disabling base devices.
Entering BIOS setup program
1 Turn on (or restart) your computer.
2 During POST, when the DELL logo is displayed, watch for the F2 prompt to
appear, and then press F2 immediately.
NOTE: The F2 prompt indicates that the keyboard is initialized. This
prompt can appear very quickly, so you must watch for it, and then
press F2. If you press F2 before the F2 prompt, this keystroke is lost. If
you wait too long and the operating system logo appears, continue to
wait until you see the desktop. Then, turn o your computer and try
again.
90
Clearing forgotten passwords
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the stand.
2 Remove the back cover.
3 Remove the system-board shield.
Procedure
1 Locate the password reset jumper (PSWD) on the system board.
NOTE: For more information on the location of the jumper, see
“System-board components”.
2 Remove the jumper plug from the password jumper-pins.
91
3 Wait for 5 seconds and then replace the jumper plug in its original location.
1 password jumper-pins 2 jumper plug
Post-requisites
1 Replace the system-board shield.
2 Replace the back cover.
3 Replace the stand.
Clearing CMOS settings
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
92
Prerequisites
1 Remove the stand.
2 Remove the back cover.
3 Remove the system-board shield.
Procedure
1 Locate the CMOS reset jumper (RTCRST) on the system board.
2 Remove the jumper plug from the password jumper-pins and connect it to the
CMOS jumper-pins.
3 Wait for 5 seconds and then replace the jumper plug to its original location.
1 jumper plug 2 password jumper pins
3 CMOS jumper-pins
93
Flashing the BIOS
You may need to ash (update) the BIOS when an update is available or when you
replace the system board. To ash the BIOS:
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product support, enter the Service Tag of your computer, and then click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Select the operating system installed on your computer.
6 Scroll down the page and expand BIOS.
7 Click Download to download the latest version of the BIOS for your computer.
8 After the download is complete, navigate to the folder where you saved the BIOS
update le.
9 Double-click the BIOS update le icon and follow the instructions on the screen.
95
Technology and components
NOTE: The screen shots of the device manager in your computer may vary
depending on the conguration ordered.
Audio
This computer is shipped with Realtek ALC3661 with Waves MaxxAudio Pro, which is
the utility to adjust various audio settings.
NOTE: The audio drivers are already installed when you receive your
computer.
Downloading the audio driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product support, enter the Service Tag of your computer, and then click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Scroll down the page and expand Audio.
6 Click Download to download the audio driver.
7 Save the le, and after the download is complete, navigate to the folder where
you saved the audio driver le.
8 Double-click the audio driver le icon and follow the instructions on the screen to
install the driver.
Identifying the audio controller
1 On the taskbar, click the search box, and then type Device Manager.
2 Click Device Manager.
The Device Manager window is displayed.
96
3 Expand Sound, video and game controllers to view the audio controller.
Before installation After installation
Changing the audio settings
1 On the taskbar, click the search box, and then type Dell Audio.
2 Click Dell Audio and change the audio settings as required.
Camera
This computer is shipped with an integrated 0.92 megapixel high-speed camera with a
maximum of 1280 X 720 HD resolution at 30 FPS.
NOTE: You must replace the camera module if you encounter any issues
with the built-in microphones.
Identifying the webcam in device manager
1 On the taskbar, click the search box, and then type Device Manager.
2 Click Device Manager.
The Device Manager window is displayed.
3 Expand Imaging devices.
Starting the camera application
1 On the taskbar, click the search box, and then type Camera.
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2 Click Camera.
Getting the Dell Webcam Central
A CD is shipped along with your computer which contains the Dell Webcam Central
software. If you do not have the software, you can download it by registering through
My Account on the Dell website.
NOTE: The Dell Webcam Central is not available for download from the
support site or the resource CD.
Display
This computer is shipped with the following display options:
• 21.5-in FHD + touch screen with 1920 x 1080 resolution
• 21.5-in FHD + non-touch screen with 1920 x 1080 resolution
Adjusting the brightness
1 Right-click on your desktop and select Display settings.
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2 Drag the Adjust brightness level slider to adjust the brightness.
Changing the screen resolution
1 Right-click and hold on your desktop and select Display settings.
2 Click Advanced display settings.
3 Select the desired resolution from the drop-down list.
4 Click Apply.
99
Cleaning the display
CAUTION: Do not use substances such as alcohol, chemicals, or household
cleaners for cleaning the display.
CAUTION: To avoid damaging the display, do not apply force when cleaning
and wipe o any remaining liquid after cleaning.
NOTE: A commercial display cleaning kit should be used for cleaning. If
unavailable, use a soft, damp microber cloth lightly sprayed with distilled
water.
1 Turn o your computer and display before cleaning.
2 Gently wipe the display in circular motion to remove any dust or dirt particles.
3 Let the display dry thoroughly before turning it on.
HDMI
This computer has an HDMI-in port located on the back side of your computer. The
HDMI-in port allows you to connect a gaming console, Blu-ray player, or other HDMI-
out enabled devices.
Graphics
This computer is shipped with AMD Radeon R5 A335 video controller.
Downloading the graphics driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product support, enter the Service Tag of your computer and click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Scroll down the page and expand Video.
6 Click Download to download the graphics driver for your computer.
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7 Save the le, and after the download is complete, navigate to the folder where
you saved the graphics driver le.
8 Double-click the graphics driver le icon and follow the instructions on the
screen to install the driver.
Identifying the display adapter
1 On the taskbar, click the search box, and then type Device Manager.
2 Click Device Manager.
The Device Manager window is displayed.
3 Expand Display adapters.
Changing the display and Graphics Control Panel
1 Right-click on the desktop and select Graphics Properties to launch the Intel
HD Graphics Control Panel.
2 Click Display.
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3 Change the display settings as required.
Intel WiDi
The wireless display feature allows you to share your computer display with a
compatible TV without using cables. You must connect a wireless display adapter to
your TV before setting up the wireless display. To check if your TV supports this
feature, see the documentation that is shipped with the TV.
The following table provides the basic system requirements for a wireless display.
Processor 2nd generation Intel Core i3/i5/i7
Video Controller Intel HD Graphics
WLAN card Intel 2230 or Intel 6150
Operating
System
Windows 7 or later
Driver Download and install the latest driver for “Intel Wireless Display
Connection Manager” available at www.dell.com/support
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Downloading the WiDi application
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product Support, enter the Service Tag of your computer and click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Scroll down the page and expand Video.
6 Click Download to download the Intel WiDi application for your computer.
7 After the download is complete, navigate to the folder where you saved the
application.
8 Double-click the application le icon and follow the instructions on the screen to
install the application.
Setting up the wireless display
1 Turn on your computer.
NOTE: Ensure that Wi-Fi is enabled.
2 Connect the wireless display adapter to the TV.
3 Turn on the TV and the wireless display adapter.
4 Select the appropriate video source for your TV, such as HDMI1, HDMI2, or S-
Video.
5 Double-click or double-tap the Intel Wireless Display icon on the desktop.
The Intel Wireless Display window is displayed.
6 Click or tap Scan for available displays.
7 Select your wireless display adapter from the Detected Wireless Displays list.
8 Enter the security code that is displayed on your TV.
USB
This computer is shipped with the following USB ports:
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Ports Location
USB 2.0 ports (2) Back side
USB 3.0 ports (2) Left side
NOTE: USB 3.0 needs the driver to be installed before it can detect any USB
devices.
Downloading the USB 3.0 driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product Support, enter the Service Tag of your computer and click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Scroll down the page and expand Chipset.
6 Click Download to download the USB 3.0 driver.
7 After the download is complete, navigate to the folder where you saved the USB
3.0 driver le.
8 Double-click the USB 3.0 driver le icon and follow the instructions on the
screen.
Enabling or disabling the USB in BIOS setup program
1 Turn on or restart your computer.
2 Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup
program.
The BIOS setup program is displayed.
3 On the left pane, select Settings → System Conguration → USB
Conguration.
The USB conguration is displayed on the right pane.
4 Check the Enable External USB Port check box to either enable or disable it.
5 Save the BIOS setup program settings and exit.
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Fixing a no-boot issue caused by USB emulation
Sometimes the computer does not boot to the operating system when USB devices
are connected to the computer during startup. This behavior occurs because the
computer is looking for bootable les in the USB devices. Follow these steps to x the
no-boot issue:
1 Turn on or restart your computer.
2 Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup
program.
3 On the left pane, select Settings → System Conguration → USB
Conguration.
The USB conguration is displayed on the right pane.
4 Clear the Enable Boot Supportcheck box to either enable or disable it.
5 Save the settings and exit.
Wi-Fi
This computer is shipped with the following:
• Wi-Fi 802.11 ac
• Wi-Fi 802.11b/g/n
Turning Wi-Fi on or o
NOTE: There is no physical switch to enable or disable Wi-Fi. It has to be
done through computer settings.
1 Swipe-in from the right edge of the display, or click the Action Center icon on
the taskbar to access the Action Center.
2 Click Wi-Fi to turn Wi-Fi on or o.
Downloading the Wi-Fi driver
1 Turn on your computer.
2 Go to www.dell.com/support.
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3 Click Product Support, enter the Service Tag of your computer and click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Scroll down the page and expand Network.
6 Click Download to download the Wi-Fi driver for your computer.
7 After the download is complete, navigate to the folder where you saved the Wi-
Fi driver le.
8 Double-click the driver le icon and follow the instructions on the screen.
Conguring Wi-Fi
1 Turn on Wi-Fi. For more information, see Turning Wi-Fi on or o.
2 Swipe-in from the right edge of the display or click the Action Center icon on
the taskbar to access the Action Center.
3 Click Wi-Fi and then click Go to settings. A list of available networks is displayed.
4 Select your network and click Connect.
NOTE: Type the network security key, if prompted.
Bluetooth
This computer is shipped with Bluetooth 4.0.
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Turning Bluetooth on or o
NOTE: There is no physical switch to enable or disable Bluetooth. It has to
be done through the computer settings.
1 Swipe-in from the right edge of the display, or click the Action Center icon on
the taskbar to access the Action Center.
2 Click Bluetooth to turn Bluetooth on or o.
Pairing the Bluetooth-enabled devices
1 Turn on Bluetooth.
For more information, see Turning Bluetooth on or o.
2 Swipe-in from the right edge of the display, or click the Action Center icon on
the taskbar to access the Action Center.
3 Click Bluetooth , and then click Go to settings.
4 Select the desired Bluetooth device.
5 Click Pair to pair the bluetooth devices.
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6 Click Yes to conrm the passcodes on both the devices.
Removing the Bluetooth device
1 Swipe-in from the right edge of the display, or click the Action Center icon on
the taskbar to access the Action Center.
2 Click Bluetooth, and then click Go to settings.
3 Click the device you want to remove, and then click Remove device.
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Transferring les between devices using Bluetooth
1 Swipe-in from the right edge of the display, or click the Action Center icon on
the taskbar to access the Action Center.
2 Click on Bluetooth and then click Go to settings.
3 Select your Bluetooth device.
4 Click Send or receive les via Bluetooth.
5 In the Bluetooth le transfer window, click Send les and select the desired le.
Hard Drive
The following table shows the hard drive options available in this computer:
Options Dimensions
HDD 2.5 inch drive
Identifying the hard drive
1 On the taskbar, click the search box, and then type Device Manager.
2 Click Device Manager.
The Device Manager window is displayed.
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3 Expand Disk drives.
Identifying the hard drive in BIOS setup program
1 Turn on or restart the computer.
2 Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup
program.
A list of hard drives is displayed under the System Information in the General
group.
Media-card reader
This computer has one SD card slot located on the left side of your computer.
Downloading the media-card reader driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product Support, enter the Service Tag of your computer and click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Scroll down the page and expand Chipset.
6 Click Download to download the media-card reader driver for your computer.
7 After the download is complete, navigate to the folder where you saved the
media-card reader driver le.
8 Double-click the card-reader driver le icon and follow the instructions on the
screen.
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Browsing a media card
1 Insert the media card with the metal contacts facing down.
The card will auto-play and a notication appears on the screen.
2 Follow the instructions on the screen.
Power adapter
This computer is shipped with a 65 W or 90 W power adapter.
WARNING: When you disconnect the power adapter cable from the
computer, pull on its connector, not the cable itself. When disconnecting
cable, keep it evenly aligned to avoid bending any connector pins. When
connecting the cable, ensure that the port and the connector are correctly
oriented and aligned.
WARNING: The power adapter works with electrical outlets worldwide.
However, power connectors and power strips vary among countries. Using
an incompatible cable or improperly connecting the cable to the power strip
or electrical outlet may cause re or equipment damage.
Chipsets
The chipset is virtually divided into two sections — Northbridge and Southbridge. All
computer components communicate with the CPU through the chipset.
This computer is shipped with the chipset integrated in the processor.
Downloading the chipset driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product Support, enter the Service Tag of your computer and click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Scroll down the page and expand Chipset.
6 Click Download to download the chipset driver for your computer.
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7 After the download is complete, navigate to the folder where you saved the
chipset driver le.
8 Double-click the chipset driver le icon and follow the instructions on the screen.
Identifying the chipset
1 On the taskbar, click the search box, and then type Device Manager.
2 Click Device Manager.
The Device Manager window is displayed.
3 Expand System devices.
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Memory
This computer has two SODIMM (RAM) slots, which are accessible by removing the
back cover. Memory congurations supported are 2GB, 4GB, 6GB, 8GB, 10GB, 12GB,
and 16GB.
Checking the system memory in Windows
1 Click Start .
2 Select Settings .
3 Click System → About.
Verifying the system memory in BIOS setup program
1 Turn on or restart your computer.
2 Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup
program.
3 On the left pane, select Settings → General → System Information.
The memory information is displayed on the right pane.
Testing memory using ePSA
1 Turn on or restart your computer.
2 Press F12 after the Dell logo is displayed on the screen to access the boot menu.
3 Use the arrow keys to highlight the Diagnostics menu option and press Enter.
4 Follow the instructions on the screen to complete the ePSA Pre-boot System
Assessment (PSA).
NOTE: If the operating system logo appears, wait until you see the
desktop. Turn o your computer and try again.
Processors
This computer is shipped with the following processors:
• 6th Generation Intel Core i3/i5
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Checking the processor usage in the task manager
1 Right-click on the taskbar.
2 Click Task Manager.
The Task Manager window is displayed.
3 Click the Performance tab to display the processor performance details.
Identifying the processors in Windows
1 On the taskbar, click the search box, and then type Device Manager.
2 Click Device Manager.
The Device Manager window is displayed.
3 Expand Processors.
Operating system
This computer is shipped with the Windows 10 factory installation.
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Service Tag location
The service tag is a unique alphanumeric identier that allows Dell service technicians
to identify the hardware components in your computer and access warranty
information.
Device drivers
Intel Dynamic Platform and Thermal Framework
In the Device Manager, check if the Intel Dynamic Platform and Thermal Framework is
installed. Install the driver updates from www.dell.com/support.
Intel Chipset Software Installation Utility
In the Device Manager, check if the chipset driver is installed. Install the driver
updates from www.dell.com/support.
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In the Device Manager, check if the Bluetooth driver is installed. Install the driver
updates from www.dell.com/support.
BIOS overview
The BIOS manages data ow between the computer's operating system and
attached devices such as hard disk, video adapter, keyboard, mouse, and printer.
Entering the BIOS setup program
1 Turn on or restart your computer.
2 Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup
program.
You can change the user-dened settings in BIOS setup program.
Boot menu
This computer includes a one-time boot menu. This feature allows you to change the
sequence of devices that your computer attempts to boot from, for example, oppy,
CD-ROM, or hard drive.
Boot menu enhancements
The boot menu enhancements are as follows:
•Easier Access – Press F12 to access the boot selection menu.
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•User Prompting – The user is prompted to use the keystroke on the BIOS screen.
•Diagnostics Options – The boot menu includes the ePSA diagnostic options.
Timing key sequences
The keyboard is not the rst device initialized by Setup. As a result, if you press a
keystroke too early, the keyboard is locked out. In such case, a keyboard error
message is displayed on the screen, and you cannot restart your computer with the
Ctrl+Alt+Del key combination.
To prevent the keyboard from locking, wait until the keyboard is initialized completely.
The keyboard is initialized if one of the following occurs:
• The keyboard lights ash.
• The F2=Setup prompt appears at the top-right corner of the screen during boot.
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System diagnostic lights
Power status light: Indicates the power status.
Solid Amber – The computer is unable to boot to the operating system. This indicates
that the power supply or another device in the computer is failing.
Blinking Amber – The computer is unable to boot to the operating system. This
indicates that the power supply is normal but another device in the computer is failing
or not installed properly.
NOTE: See the light patterns to determine the device that is failing.
O – Computer is in hibernation or turned o.
The power status light blinks amber along with beep codes indicating failures.
For example, the power status light blinks amber two times followed by a pause, and
then blinks white three times followed by a pause. This 3,3 pattern continues until the
computer is turned o indicating the Recovery image is not found.
The following table shows dierent light patterns what they indicate, and the
suggested solutions:
Light pattern Problem description Suggested solution
1System board: BIOS and
ROM failure
Flash latest BIOS version. If
problem persists, replace the
system board.
2No memory or RAM
detected
Conrm that the memory module is
installed properly. If problem
persists, replace the memory
module.
3System board or chipset
error
Replace the system board.
3,3 Recovery image not found Reimage the system.
3,4 Recovery image found but
invalid
Reimage the system.
4Memory or RAM failure Replace the memory module.
5CMOS battery failure Replace the CMOS battery.
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Light pattern Problem description Suggested solution
6Video card or chip failure Replace the system board.
7CPU failure Replace the system board.
8LCD failure Replace the LCD.
The computer may emit a series of beeps during start-up if the errors or problems
cannot be displayed. The repetitive beep codes help the user troubleshoot problems
with the computer.
Camera status light: Indicates whether the camera is in use.
• Solid white – Camera is in use.
•O – Camera is not in use.
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Getting help and contacting Dell
Self-help resources
You can get information and help on Dell products and services using these self-help
resources:
Table 1. Self-help resources.
Information about Dell products and
services
www.dell.com
Windows 8.1 and Windows 10
Dell Help & Support app
Windows 10
Get started app
Windows 8.1
Help + Tips app
Accessing help in Windows 8, Windows
8.1, and Windows 10
In Windows search, type Help and
Support, and press Enter.
Accessing help in Windows 7 Click Start → Help and Support.
Online help for operating system www.dell.com/support/windows
www.dell.com/support/linux
Troubleshooting information, user
manuals, setup instructions, product
specications, technical help blogs,
drivers, software updates, and so on.
www.dell.com/support
Learn about your operating system,
setting up and using your computer, data
backup, diagnostics, and so on.
See Me and My Dell at www.dell.com/
support/manuals.
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Contacting Dell
To contact Dell for sales, technical support, or customer service issues, see
www.dell.com/contactdell.
NOTE: Availability varies by country and product, and some services may
not be available in your country.
NOTE: If you do not have an active internet connection, you can nd
contact information on your purchase invoice, packing slip, bill, or Dell
product catalog.
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