Table of Contents
- Inspiron 22-3280 Service Manual
- Before working inside your computer
- After working inside your computer
- Removing the stand
- Replacing the stand
- Removing the back cover
- Replacing the back cover
- Removing the rubber feet
- Replacing the rubber feet
- Removing the hard drive
- Replacing the hard drive
- Removing the system-board shield
- Replacing the system-board shield
- Removing the memory module
- Replacing the memory module
- Removing the wireless card
- Replacing the wireless card
- Removing the antennas
- Replacing the antennas
- Removing the solid-state drive/Intel Optane memory module
- Replacing the solid-state drive/Intel Optane memory module
- Removing the media-card reader
- Replacing the media-card reader
- Removing the power-button board
- Replacing the power-button board
- Removing the microphone
- Replacing the microphone
- Removing the camera
- Replacing the camera
- Removing the coin-cell battery
- Replacing the coin-cell battery
- Removing the fan
- Replacing the fan
- Removing the heat sink
- Replacing the heat sink
- Removing the speakers
- Replacing the speakers
- Removing the system board
- Replacing the system board
- Removing the display panel
- Replacing the display panel
- Removing the middle frame
- Replacing the middle frame
- Downloading drivers
- System setup
- Troubleshooting
- Getting help and contacting Dell
DELL 3280 User Manual
Displayed below is the user manual for 3280 by DELL which is a product in the All-in-One PCs/Workstations category. This manual has pages.
Related Manuals
Inspiron 22-3280
Service Manual
Regulatory Model: W19B
Regulatory Type: W19B003
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make
better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or
loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
© 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks
are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their
respective owners.
2018 - 12
Rev. A00
Contents
Before working inside your computer...........................10
Before you begin .................................................................................... 10
Safety instructions.................................................................................. 10
Recommended tools................................................................................ 11
Screw list................................................................................................ 12
System-board components..................................................................... 14
After working inside your computer............................. 16
Removing the stand..................................................... 17
Easel Stand............................................................................................. 17
Pedestal stand........................................................................................ 18
Replacing the stand..................................................... 21
Easel stand..............................................................................................21
Pedestal stand........................................................................................22
Removing the back cover............................................ 25
Prerequisite............................................................................................ 25
Procedure...............................................................................................26
Replacing the back cover............................................ 27
Procedure...............................................................................................27
Post-requisite......................................................................................... 28
Removing the rubber feet........................................... 29
Prerequisites...........................................................................................29
Procedure...............................................................................................29
3
Replacing the rubber feet............................................ 31
Procedure............................................................................................... 31
Post-requisites........................................................................................ 31
Removing the hard drive............................................. 33
Prerequisites...........................................................................................33
Procedure...............................................................................................33
Replacing the hard drive..............................................35
Procedure...............................................................................................35
Post-requisites....................................................................................... 36
Removing the system-board shield.............................. 37
Prerequisites...........................................................................................37
Procedure...............................................................................................37
Replacing the system-board shield..............................39
Procedure...............................................................................................39
Post-requisites....................................................................................... 40
Removing the memory module.....................................41
Prerequisites........................................................................................... 41
Procedure............................................................................................... 41
Replacing the memory module.................................... 43
Procedure...............................................................................................43
Post-requisites....................................................................................... 43
Removing the wireless card.........................................44
Prerequisites...........................................................................................44
Procedure...............................................................................................44
4
Replacing the wireless card......................................... 47
Procedure...............................................................................................47
Post-requisites....................................................................................... 48
Removing the antennas...............................................49
Prerequisites...........................................................................................49
Procedure...............................................................................................49
Replacing the antennas................................................51
Procedure............................................................................................... 51
Post-requisites....................................................................................... 52
Removing the solid-state drive/Intel Optane
memory module.......................................................... 53
Prerequisites...........................................................................................53
Procedure.........................................................................................54
Procedure.............................................................................................. 55
Replacing the solid-state drive/Intel Optane
memory module.......................................................... 56
Procedure...............................................................................................57
Post-requisites....................................................................................... 58
Removing the media-card reader................................ 59
Prerequisites.......................................................................................... 59
Procedure.............................................................................................. 59
Replacing the media-card reader................................. 61
Procedure............................................................................................... 61
Post-requisites....................................................................................... 62
5
Removing the power-button board..............................63
Prerequisites...........................................................................................63
Procedure...............................................................................................63
Replacing the power-button board..............................65
Procedure.............................................................................................. 65
Post-requisites....................................................................................... 66
Removing the microphone...........................................67
Prerequisites...........................................................................................67
Procedure...............................................................................................67
Replacing the microphone...........................................69
Procedure.............................................................................................. 69
Post-requisites........................................................................................70
Removing the camera.................................................. 71
Prerequisites........................................................................................... 71
Procedure............................................................................................... 71
Replacing the camera.................................................. 74
Procedure...............................................................................................74
Post-requisites........................................................................................76
Removing the coin-cell battery....................................77
Prerequisites........................................................................................... 77
Procedure...............................................................................................78
Replacing the coin-cell battery....................................79
Procedure...............................................................................................79
Post-requisites........................................................................................79
6
Removing the fan........................................................ 80
Prerequisites.......................................................................................... 80
Procedure.............................................................................................. 80
Replacing the fan........................................................ 82
Procedure...............................................................................................82
Post-requisites....................................................................................... 83
Removing the heat sink............................................... 84
Prerequisites...........................................................................................84
Procedure...............................................................................................84
Replacing the heat sink............................................... 86
Procedure...............................................................................................86
Post-requisites........................................................................................87
Removing the speakers............................................... 88
Prerequisites...........................................................................................88
Procedure...............................................................................................88
Replacing the speakers............................................... 90
Procedure.............................................................................................. 90
Post-requisites........................................................................................ 91
Removing the system board........................................ 92
Prerequisites...........................................................................................92
Procedure...............................................................................................92
Replacing the system board........................................ 95
Procedure.............................................................................................. 95
Post-requisites........................................................................................97
Flashing the BIOS...................................................................................97
7
Removing the display panel......................................... 99
Prerequisites.......................................................................................... 99
Procedure.............................................................................................. 99
Replacing the display panel........................................ 103
Procedure............................................................................................. 103
Post-requisites...................................................................................... 107
Removing the middle frame....................................... 108
Prerequisites......................................................................................... 108
Procedure............................................................................................. 108
Replacing the middle frame........................................ 112
Procedure..............................................................................................112
Post-requisites.......................................................................................113
Downloading drivers................................................... 115
Operating system.................................................................................. 115
Downloading the audio driver................................................................ 115
Downloading the graphics driver............................................................116
Downloading the USB driver..................................................................117
Downloading the WiFi driver..................................................................118
Downloading the media-card reader driver............................................ 118
Downloading the chipset driver............................................................. 119
Downloading the network driver........................................................... 120
Device drivers........................................................................................121
Intel Chipset Software Installation Utility..........................................121
Video drivers....................................................................................121
Intel Serial IO driver..........................................................................121
Intel Serial IO driver.........................................................................122
Intel Trusted Execution Engine Interface......................................... 122
8
Intel Virtual Button driver................................................................ 122
Wireless and Bluetooth drivers........................................................122
System setup............................................................. 123
BIOS overview...................................................................................... 123
Entering BIOS setup program............................................................... 123
Navigation keys.....................................................................................124
Boot Sequence..................................................................................... 124
System Setup Options.......................................................................... 125
System and setup password................................................................. 130
Assigning a system setup password.................................................131
Deleting or changing an existing system setup password.................131
Clearing CMOS settings................................................................. 132
Clearing BIOS (System Setup) and System passwords...................133
Troubleshooting......................................................... 134
Flashing the BIOS................................................................................. 134
Reinstall Windows using a USB recovery drive......................................134
Enhanced Pre-Boot System Assessment (ePSA) diagnostics............... 135
Running the ePSA diagnostics........................................................ 136
Display built-in self test......................................................................... 136
Diagnostics........................................................................................... 136
Enabling Intel Optane memory.............................................................. 137
Disabling Intel Optane memory..............................................................138
Flea power release................................................................................ 139
WiFi power cycle...................................................................................139
Getting help and contacting Dell................................140
Self-help resources............................................................................... 140
Contacting Dell...................................................................................... 141
9
Before working inside your
computer
NOTE: The images in this document may dier from your computer
depending on the conguration you ordered.
Before you begin
1 Save and close all open les and exit all open applications.
2 Shut down your computer. Click Start → Power → Shut down.
NOTE: If you are using a dierent operating system, see the
documentation of your operating system for shut-down instructions.
3 Disconnect your computer and all attached devices from their electrical outlets.
4 Disconnect all attached network devices and peripherals, such as keyboard,
mouse, and monitor from your computer.
5 Remove any media card and optical disc from your computer, if applicable.
6 After the computer is unplugged, press and hold the power button for 5 seconds
to ground the system board.
CAUTION: Place the computer on a at, soft, and clean surface to
avoid scratches on the display.
7 Place the computer face down.
Safety instructions
Use the following safety guidelines to protect your computer from potential damage
and ensure your personal safety.
WARNING: Before working inside your computer, read the safety
information that shipped with your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
10
WARNING: Disconnect all power sources before opening the computer
cover or panels. After you nish working inside the computer, replace all
covers, panels, and screws before connecting to the electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is
at and clean.
CAUTION: To avoid damaging the components and cards, handle them by
their edges, and avoid touching pins and contacts.
CAUTION: You should only perform troubleshooting and repairs as
authorized or directed by the Dell technical assistance team. Damage due
to servicing that is not authorized by Dell is not covered by your warranty.
See the safety instructions that shipped with the product or at
www.dell.com/regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself
by touching an unpainted metal surface, such as the metal at the back of
the computer. While you work, periodically touch an unpainted metal
surface to dissipate static electricity, which could harm internal
components.
CAUTION: When you disconnect a cable, pull on its connector or on its pull
tab, not on the cable itself. Some cables have connectors with locking tabs
or thumb-screws that you must disengage before disconnecting the cable.
When disconnecting cables, keep them evenly aligned to avoid bending any
connector pins. When connecting cables, ensure that the ports and
connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
Recommended tools
The procedures in this document may require the following tools:
• Philips screwdriver #1
• Flat-head screwdriver
• Plastic scribe
11
Screw list
NOTE: When removing screws from a component, it is recommended to
note the screw type, the quantity of screws, and then place them in a screw
storage box. This is to ensure that the correct number of screws and
correct screw type is restored when the component is replaced.
NOTE: Some computers have magnetic surfaces. Ensure that the screws
are not left attached to such surface when replacing a component.
NOTE: Screw color may vary with the conguration ordered.
Table 1. Screw list
Component Secured to Screw
type
Quantity Screw image
Stand System-board
shield
M3x5 4
Hard-drive
bracket
Display-
assembly base
M3x5 1
Hard-drive
bracket
Hard drive M3x3.5 4
System-board
shield
Display-
assembly base
M3x5 5
Media-card
reader cover
Display-
assembly base
M3x5 1
Media-card
reader
Display-
assembly base
M3x5 1
Power-button
board
Display-
assembly base
M3x5 1
12
Component Secured to Screw
type
Quantity Screw image
Microphone Display-
assembly base
M2x2.5 2
Speakers Display-
assembly base
M3 4+7.1 4
Fan Display-
assembly base
M2x2.5 3
Retractable-
camera
assembly
Display-
assembly base
M3x5 2
System board Display-
assembly base
M3x5 6
Wireless-card
shield
System board M2x2.5 2
Wireless card System board M2x2.5 1
Display panel Display-
assembly base
M3x5 8
Middle frame Display-
assembly base
M3x5,
black
13
Rubber feet Display-
assembly base
M3x5,
black
4
Solid-state
drive
System board M2x2.5 1
13
System-board components
1 display-cable connector 2 memory-module (SO-DIMM) slots
(2)
3 camera-cable connector 4 touchscreen cable connector
5 coin-cell battery 6 fan-cable connector
7 microphone-cable connector 8 media-card reader cable
connector
9 speaker-cable connector 10 M.2 PCIe/SATA slot
11 power-button board cable
connector
12 M.2 wireless-card slot
13 display-backlight cable 14 hard-drive connector
14
15 Password clear jumper 16 CMOS clear jumper
17 Service mode jumper
15
After working inside your
computer
CAUTION: Leaving stray or loose screws inside your computer may severely
damage your computer.
1 Replace all screws and ensure that no stray screws remain inside your computer.
2 Connect any external devices, peripherals, or cables you removed before
working on your computer.
3 Replace any media cards, discs, or any other parts that you removed before
working on your computer.
4 Connect your computer and all attached devices to their electrical outlets.
5 Turn on your computer.
16
Removing the stand
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Easel Stand
1 CAUTION: Place the computer on a at, soft, and clean surface to
avoid scratches on the display.
Place the computer on a clean and at surface.
2 Using your ngertips, pry the stand cover o the back cover.
3 Remove the four screws (M3x5) that secure the stand to the system-board
shield.
17
4 Lift and slide the stand from the system-board shield.
Pedestal stand
1 CAUTION: Place the computer on a at, soft, and clean surface to
avoid damaging the display.
Place the computer on a clean and at surface.
2 Extend the stand upward.
18
3 Using your ngertips, pry the stand cover o the back cover.
4 Remove the four screws (M3x5) that secure the stand bracket to the system-
board shield.
19
5 Lift and slide the stand o the system-board shield.
20
Replacing the stand
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Easel stand
1 Insert the tabs on the stand bracket into the slots on the system-board shield
and align the screw holes on the stand with the screw holes on the system-
board shield.
2 Replace the four screws (M3x5) that secure the stand to the system-board
shield.
21
3 Replace the stand cover.
Pedestal stand
1 Insert the tabs on the stand bracket into the slots on the system-board shield
and align the screw holes on the stand bracket with the screw holes on the
system-board shield.
22
2 Replace the four screws (M3x5) that secure the stand bracket to the system-
board shield.
23
3 Replace the stand cover.
4 Place the computer in an upright position.
24
Removing the back cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisite
Remove the stand.
25
Procedure
CAUTION: Do not remove the computer cover unless you must install or
replace internal components on your computer.
Use one hand to stabilize your computer, and use another hand to pull the back
cover from the center to lift it o the display assembly base.
26
Replacing the back cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
CAUTION: Check and ensure that no cables are caught between the back
cover and the display-assembly base.
Align the tabs on the back cover with the slots on the display-assembly base
and snap the back cover into place.
27
Removing the rubber feet
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the stand.
2 Remove the back cover.
Procedure
1 Remove the four screws (M3x5 black) that secure the rubber feet to the
display-assembly base.
29
2 Lift the rubber feet o the display-assembly base.
30
Replacing the rubber feet
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the screw holes on the rubber feet with the screw holes on the display-
assembly base.
2 Replace the four screws (M3x5 black) that secure the rubber feet to the
display-assembly base.
Post-requisites
1 Replace the back cover.
31
Removing the hard drive
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Hard drives are fragile. Exercise care when handling the hard
drive.
CAUTION: To avoid data loss, do not remove the hard drive while the
computer is in sleep or on state.
Prerequisites
1 Remove the stand.
2 Remove the back cover.
Procedure
1 Remove the screw (M3x5) that secures the hard-drive assembly to the display-
assembly base.
33
2 Slide and lift the hard-drive assembly o the display-panel base.
3 Remove the four screws (M3x3.5) that secure the hard-drive bracket to the
hard drive.
4 Lift the hard drive o the hard-drive bracket.
34
Replacing the hard drive
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Hard drives are fragile. Exercise care when handling the hard
drive.
Procedure
1 Place the hard drive in the hard-drive bracket with the label facing up and align
the screw holes on the hard drive with the screw holes on the hard-drive
bracket .
2 Replace the four screws (M3x3.5) that secure the hard-drive bracket to the
hard drive.
3 Align the socket on the hard-drive assembly with the connector on the system
board and slide the hard-drive assembly to connect the hard-drive assembly to
the system board.
35
Removing the system-board
shield
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the stand.
2 Remove the back cover.
Procedure
1 Remove the ve screws (M3x5) that secure the system-board shield to the
display-assembly base.
37
2 Use the handle to lift the system-board shield o the display-assembly base.
38
Replacing the system-board
shield
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the slots on the system-board shield with the ports on the system board
and place the system-board shield on the display-assembly base. Then, align the
screw holes on the system-board shield with the screw holes on the display-
assembly base.
39
Removing the memory module
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the stand.
2 Remove the back cover.
3 Remove the system-board shield.
Procedure
1 Locate the memory module on the system board.
41
2 Using your ngertips, spread apart the securing clips at each end of the
memory-module slot until the memory module pops up.
3 Slide and remove the memory module from the memory-module slot.
42
Replacing the memory module
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
NOTE: Replace the DIMM2, and then replace the DIMM1.
1 Align the notch on the memory module with the tab on the memory-module slot.
2 Slide the memory module rmly into the slot at an angle.
3 Press the memory module down until it clicks into place.
NOTE: If you do not hear the click, remove the memory module and
reinstall it.
Post-requisites
1 Replace the system-board shield.
2 Replace the back cover.
3 Replace the stand.
43
Removing the wireless card
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the stand.
2 Remove the back cover.
3 Remove the system-board shield.
Procedure
1 Remove the two screws (M2x2.5) that secure the wireless-card shield to the
system board.
44
2 Lift the wireless-card shield from the system board.
3 Remove the screw (M2x2.5) that secures the wireless-card bracket and the
wireless card to the system board.
4 Slide the wireless-card bracket o the wireless card.
5 Disconnect the antenna cables from the wireless card.
45
6 Slide the wireless card out of the wireless-card slot.
46
Replacing the wireless card
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Connect the antenna cables to the wireless card.
The following table provides the antenna-cable color scheme for the wireless
card supported by your computer:
Table 2. Antenna-cable color scheme
Connectors on the wireless card Antenna cable color
Auxiliary (black triangle) Black
Main (white triangle) White
2 Slide the wireless-card bracket onto the wireless card and secure the antenna
cables with the wireless-card bracket.
3 Align the notch on the wireless card with the tab on the wireless-card slot, and
then insert the wireless card into the wireless-card slot on the system board.
4 Press down the other end of the wireless card, and then align the screw hole on
the wireless-card bracket and wireless card with the screw hole on the system
board.
47
5 Replace the screw that secures the wireless-card bracket and the wireless card
to the system board.
6 Place the wireless-card shield on top of the wireless card.
NOTE: There is a cut-out on the wireless-card shield for the antenna
cables to come out.
7 Align the screw holes on the wireless-card shield with the screw holes on the
system board.
8 Replace the two screws (M2x2.5) that secure the wireless-card shield to the
system board.
Post-requisites
1 Replace the system-board shield.
2 Replace the back cover.
3 Replace the stand.
48
Removing the antennas
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the stand.
2 Remove the back cover.
3 Remove the system-board shield.
4 Remove the wireless card.
Procedure
1 Note the routing of the antenna cables, and remove it from the routing guides
on the display-assembly base.
2 Remove the two screws (M2x2.5) that secure the antennas to the display-
assembly base.
49
3 Peel o the antennas from the display-assembly base.
50
Replacing the antennas
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Adhere the antennas to the slot on the display-assembly base.
2 Replace the two screws (M2x2.5) that secure antennas to the display-assembly
base.
3 Route the antenna cables through the routing guides on the display-assembly
base.
51
Removing the solid-state drive/
Intel Optane memory module
You need to disable the Intel Optane memory before removing Intel Optane memory
module from your computer. For more information about disabling the Intel Optane
memory, see Disabling Intel Optane memory.
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the stand.
2 Remove the back cover.
3 Remove the system-board shield.
53
Procedure
1 Locate the solid-state drive/Intel Optane memory on the system board.
2 Remove the screw (M2x3) that secures the solid-state drive/Intel Optane
memory to the system board.
3 Slide and remove the solid-state drive/Intel Optane memory from the M.2 slot.
54
Procedure
1 Locate the solid-state drive/Intel Optane memory on the system board.
2 Remove the screw (M2x3) that secures the solid-state drive/Intel Optane
memory to the system board.
3 Slide and remove the solid-state drive/Intel Optane memory from the M.2 slot.
55
Replacing the solid-state drive/
Intel Optane memory module
Enable the Intel Optane memory after you replace the Intel Optane memory module.
For more information about enabling the Intel Optane memory, see Enabling Intel
Optane memory.
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Solid-state drives are fragile. Exercise care when handling the
solid-state drive.
56
Procedure
1 Replace the thermal pad on the rectangular outline marked on the system board.
2 Align the notch on the solid-state drive/Intel Optane memory with the tab on
the solid-state drive/Intel Optane memory slot.
3 Slide the solid-state drive/Intel Optane memory rmly into the solid-state drive/
Intel Optane memory slot at an angle.
57
Removing the media-card reader
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the stand.
2 Remove the back cover.
3 Remove the system-board shield.
Procedure
1 Open the latch, and disconnect the media-card reader cable from the system
board.
2 Peel o the media-card reader cable from the display-assembly base and slide it
through the microphone cable and speaker cable.
3 Remove the screw (M3x5) that secures the media-card reader shield to the
display-assembly base.
4 Lift the media-card reader shield from the display-assembly base.
5 Remove the screw (M3x5) that secures the media-card reader board to the
display-assembly base.
59
6 Lift the media-card reader board from the display-assembly base.
60
Replacing the media-card reader
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Using the alignment post, place and align the screw hole on the media-card
reader board with the screw hole on the display-assembly base.
2 Replace the screw (M3x5) that secures the media-card reader board to the
display-assembly base.
3 Place the media-card reader shield on the media-card board and align the screw
hole on the media-card reader shield with the screw hole on the display-
assembly base.
4 Replace the screw (M3x5) that secures the media-card reader shield to the
display-assembly base.
5 Route and adhere the media-card reader cable to the display-assembly base.
61
Removing the power-button
board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the stand.
2 Remove the back cover.
3 Remove the system-board shield.
Procedure
1 Open the latch, and disconnect the power-button board cable from the system
board.
2 Peel o the power-button board cable from the display-assembly base and slide
it through the antenna cable.
3 Remove the screw (M3x5) that secures the power-button board to the display
assembly base.
63
4 Lift the power-button board, along with its cable, o the display assembly base.
64
Replacing the power-button
board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Using the alignment post, align the screw hole on the power-button board with
the screw hole on the display-assembly base.
2 Replace the screw (M3x5) that secures the power-button board to the display-
assembly base.
3 Route and adhere the power-button board cable to the display-assembly base.
65
Removing the microphone
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the stand.
2 Remove the back cover.
3 Remove the system-board shield.
Procedure
1 Disconnect the microphone cable from the system board.
2 Note the routing of the microphone cable, and then remove it from the routing
guides on the display-assembly base.
3 Remove the two screws (M2x2.5) that secure the microphone boards to the
display-assembly base.
67
4 Lift the microphone boards o the display assembly base.
68
Replacing the microphone
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Slide the microphone modules into the slots on the display-assembly base.
2 Replace the two screws (M2x2.5) that secure the microphone modules to the
display-assembly base.
3 Route the microphone cable through the routing guides on the display-assembly
base.
4 Connect the microphone cable to the system board.
69
Removing the camera
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the stand.
2 Remove the back cover.
3 Remove the system-board shield.
Procedure
1 Disconnect the camera cable from the system board.
2 Remove the two screws (M3x5) that secure the retractable-camera assembly
to the display-assembly base.
3 Slide and lift the retractable-camera assembly out of the display-assembly base.
71
4 Note the routing of the camera cable, and remove it from the routing guides.
5 Press the top of the retractable-camera assembly to extend the retractable
camera.
6 Remove the three screws (M3x5) that secure the retractable-camera bezel to
the retractable-camera assembly.
72
7 Lift the retractable-camera bezel o the retractable-camera assembly.
8 Pull the clip on the retractable-camera assembly, and rotate the camera and
camera bracket along with the camera cable, o the retractable-camera
assembly.
73
Replacing the camera
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Place the camera and camera bracket in the slot on the retractable-camera
assembly and snap it in place.
2 Align the screw holes on the camera-assembly cover with the screw holes on
the retractable-camera assembly.
74
3 Replace the three screws (M3x5) that secure the camera-assembly cover to
the retractable-camera assembly.
4 Press the top of the retractable-camera assembly to retract the retractable
camera.
5 Route the camera cable through the routing guides on the display-assembly
base.
6 Place and slide the retractable-camera assembly on the display-panel base,
aligning the screw holes on the retractable camera assembly with the screw
holes on the display-panel base.
7 Replace the two screws (M3x5) that secure the retractable-camera assembly to
the display-assembly base.
75
Removing the coin-cell battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Removing the coin-cell battery resets the BIOS setup program’s
settings to default. It is recommended that you note the BIOS setup
program’s settings before removing the coin-cell battery.
Prerequisites
1 Remove the stand.
2 Remove the back cover.
3 Remove the system-board shield.
77
Procedure
1 Locate the coin-cell battery on the system board.
2 Press the tab on the coin-cell battery socket until the coin-cell battery pops up.
3 Lift the coin-cell battery out of the coin-cell battery socket.
78
Replacing the coin-cell battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 With the positive-side facing up, insert the coin-cell battery into the battery
socket.
2 Press down the battery into place.
Post-requisites
1 Replace the system-board shield.
2 Replace the back cover.
3 Replace the stand.
79
Removing the fan
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the stand.
2 Remove the back cover.
3 Remove the system-board shield.
Procedure
1 Disconnect the fan cable from the system board and remove it from the routing
guides.
2 Remove the three screws (M2x2.5) that secure the fan to the display-assembly
base.
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3 Lift and slide the fan from under the heat sink.
81
Replacing the fan
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 .
2 Slide the fan under the heat sink and place it on the display-assembly base and
align the screw holes on the fan with the screw holes on the display-assembly
base.
3 Replace the three screws (M2x2.5) that secure the fan to the display-assembly
base.
4 Route the fan cable through the routing guide and connect the fan cable to the
system board.
82
Removing the heat sink
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
WARNING: The heat sink may become hot during normal operation. Allow
sucient time for the heat sink to cool before you touch it.
CAUTION: For maximum cooling of the processor, do not touch the heat
transfer areas on the heat sink. The oils in your skin can reduce the heat
transfer capability of the thermal grease.
Prerequisites
1 Remove the stand.
2 Remove the back cover.
3 Remove the system-board shield.
Procedure
NOTE: The number of captive screws on the heat sink vary depending on
the conguration ordered.
• Without discrete graphics: 4 captive screws
• Discrete graphics: 7 captive screws
1 In reversed order (as indicated on the heat sink), loosen the captive screws that
secure the heat sink to the system board.
2 Loosen the captive screw that secures the heat sink to the display-assembly
base.
84
3 Lift the heat sink o the system board.
85
Replacing the heat sink
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Incorrect alignment of the heat sink can damage the system
board and processor.
NOTE: If either the system board or the heat sink is replaced, use the
thermal pad provided in the kit to ensure that thermal conductivity is
achieved.
Procedure
NOTE: The number of captive screws on the heat sink vary depending on
the conguration ordered.
• Without discrete graphics: 4 captive screws
• Discrete graphics: 7 captive screws
1 Slide the heat sink under the fan shroud and between the fan and align the
captive screws on the heat sink with the screw holes on the system board and
the display assembly base.
2 Tighten the captive screw that secures the heat sink to the display-assembly
base.
86
Removing the speakers
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the stand.
2 Remove the back cover.
3 Remove the system-board shield.
Procedure
1 Disconnect the speaker cable from the system board.
2 Remove the four screws (M3 4+7.1) that secures the speaker to the display-
assembly base.
3 Lift the speaker (SPK1) from the display-assembly base.
4 Note the routing of the speaker cable and remove the speaker cable from the
routing guides.
88
5 Lift the speaker (SPK2), along with the speaker cable, o the display assembly.
89
Replacing the speakers
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Using the alignment posts on the display-assembly base, place the speakers on
the display-assembly base.
2 Replace the four screws (M3 4+7.1) that secure the speakers to the display-
assembly base.
3 Route the speaker cable through the routing guides on the display-assembly
base.
4 Connect the speaker cable to the system board.
90
Removing the system board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
NOTE: Your computer’s Service Tag is stored in the system board. You must
enter the Service Tag in the BIOS setup program after you replace the
system board.
NOTE: Replacing the system board removes any changes you have made to
the BIOS using the BIOS setup program. You must make the appropriate
changes again after you replace the system board.
NOTE: Before disconnecting the cables from the system board, note the
location of the connectors so that you can reconnect the cables correctly
after you replace the system board.
Prerequisites
1 Remove the stand.
2 Remove the back cover.
3 Remove the hard drive.
4 Remove the system-board shield.
5 Remove the heat sink.
6 Remove the memory module.
7 Remove the wireless card.
Procedure
1 Disconnect the camera cable from the system board.
2 Disconnect the fan cable from the system board.
3 Disconnect the microphone cable from the system board.
4 Open the latch, and disconnect the media-card reader cable from the system
board.
92
5 Disconnect the speaker cable from the system board.
6 Open the latch, and disconnect the power-button board cable from the system
board.
7 Disconnect the display-backlight cable from the system board.
8 Peel o the tape that secures the display cable from the connector on the
system board.
9 Using your nger tips, push the securing clips on the display cable inwards and
disconnect it from the system board.
10 Remove the six screws (M3x5) that secure the system board to the display-
assembly base.
93
11 Lift the system board o the display-assembly base.
94
Replacing the system board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
NOTE: Your computer’s Service Tag is stored in the system board. You must
enter the Service Tag in the BIOS setup program after you replace the
system board.
NOTE: Replacing the system board removes any changes you have made to
the BIOS using the BIOS setup program. You must make the appropriate
changes again after you replace the system board.
Procedure
1 Align the screw holes on the system board with the screw holes on the display-
assembly base.
95
2 Replace the six screws (M3x5) that secure the system board to the display-
assembly base.
3 Slide the display cable into the connector on the system board and close the
latch to secure the cable.
4 Adhere the tape that secures the display cable from the connector on the
system board.
5 Connect the display-backlight cable to the system board.
6 Slide the power-button board cable into the connector on the system board and
close the latch to secure the cable.
7 Connect the microphone cable to the system board.
8 Slide the media-card reader cable into the connector on the system board and
close the latch to secure the cable.
9 Connect the speaker cable to the system board.
10 Connect the fan cable to the system board.
96
11 Connect the camera cable to the system board.
Post-requisites
1 Replace the wireless card.
2 Replace the memory module.
3 Replace the heat sink.
4 Replace the system-board shield.
5 Replace the hard drive.
6 Replace the back cover.
7 Replace the stand.
Flashing the BIOS
You may need to ash (update) the BIOS when an update is available or when you
replace the system board.
97
Follow these steps to ash the BIOS:
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product support, enter the Service Tag of your computer, and then click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Select the operating system installed on your computer.
6 Scroll down the page and expand BIOS.
7 Click Download to download the latest version of the BIOS for your computer.
8 After the download is complete, navigate to the folder where you saved the
BIOS update le.
9 Double-click the BIOS update le icon and follow the instructions on the screen.
98
Removing the display panel
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the stand.
2 Remove the back cover.
3 Remove the system-board shield.
Procedure
1 Peel o the tape that secures the display cable to the connector on the system
board.
2 Using your ngertips, push the securing clips on the display cable inwards and
disconnect it from the system board.
3 Disconnect the display-backlight cable and touch-screen cable (optional) from
the display panel.
99
4 Remove the eight screws (M3x5) that secure the display-assembly base to the
display assembly.
5 Place the display-assembly base in its upright position.
6 Push the display panel away from the display-assembly base.
7 Slide the display cable and the touch-screen cable (optional) through the slots
on the display-assembly base.
100
8 Lift the display panel o the display-assembly base.
101
9 You are left with the display panel.
102
Replacing the display panel
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Note the positions of the four jig screws on the display panel.
2 Place the display-assembly base in its upright position, and slide the display
panel into the display-assembly base.
3 Push the display cable and the touch-screen cable (optional) through the slot on
the display-assembly base.
4 Align the four jig screws on the display panel with the screw holes on the
display-assembly base.
103
5 Push the display panel into the slot on the display-assembly base.
6 Place the display-assembly base on a clean and at surface with the display
panel facing down.
104
7 In sequential order indicated on the image, replace the four screws (M3x5) that
secure the display panel to the display-assembly base.
105
8 Remove the four jig screws from the display panel.
9 Replace the four screws (M3x5) that secure the display panel to the display-
assembly base.
10 Connect the display-backlight cable to the display panel, and then connect the
touch-screen cable (optional) to the system board.
11 Push the securing clips inward, and connect the display cable to the system
board.
106
Removing the middle frame
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the stand.
2 Remove the back cover.
3 Remove the hard drive.
4 Remove the system-board shield.
5 Remove the memory module.
6 Remove the wireless card.
7 Remove the antenna.
8 Remove the media-card reader.
9 Remove the power-button board.
10 Remove the microphone.
11 Remove the camera.
12 Remove the coin-cell battery.
13 Remove the fan.
14 Remove the heat sink.
15 Remove the speakers.
16 Remove the system board.
17 Remove the display panel.
18 Remove the rubber feet.
Procedure
1 Remove the 13 screws (M3x5 black) that secure the middle frame to the
display-assembly base.
108
2 Slide and lift to release the tabs on the middle frame from the slots on the
display-assembly base from the top.
109
3 Lift and slide the display-assembly base o the middle frame.
110
4 You are left with the middle frame.
111
Replacing the middle frame
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Slide the middle frame onto the display-assembly base and snap the middle
frame into place.
112
2 Replace the 13 screws (M3x5 black) that secure the middle frame to the
display-assembly base.
Post-requisites
1 Replace the rubber feet.
2 Replace the display panel.
3 Replace the system board.
4 Replace the speakers.
5 Replace the heat sink.
6 Replace the fan.
7 Replace the coin-cell battery.
8 Replace the camera.
9 Replace the microphone.
10 Replace the power-button board.
11 Replace the media-card reader.
12 Replace the antenna.
113
Downloading drivers
Operating system
• Windows 10 Home (64-bit)
• Windows 10 Professional (64-bit)
• Ubuntu
Downloading the audio driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads.
5 Click the Detect Drivers button.
6 Review and agree to the Terms and Conditions to use SupportAssist, then click
Continue.
7 If necessary, your computer starts to download and install SupportAssist.
NOTE: Review on-screen instructions for browser-specic
instructions.
8 Click View Drivers for My System.
9 Click Download and Install to download and install all driver updates detected
for your computer.
10 Select a location to save the les.
11 If prompted, approve requests from User Account Control to make changes on
the system.
12 The application installs all drivers and updates identied.
NOTE: Not all les can be installed automatically. Review the
installation summary to identify if manual installation is necessary.
13 For manual download and installation, click Category.
14 Click Audio in the drop-down list.
115
15 Click Download to download the audio driver for your computer.
16 After the download is complete, navigate to the folder where you saved the
audio driver le.
17 Double-click the audio driver le icon and follow the instructions on the screen
to install the driver.
Downloading the graphics driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads.
5 Click the Detect Drivers button.
6 Review and agree to the Terms and Conditions to use SupportAssist, then click
Continue.
7 If necessary, your computer starts to download and install SupportAssist.
NOTE: Review on-screen instructions for browser-specic
instructions.
8 Click View Drivers for My System.
9 Click Download and Install to download and install all driver updates detected
for your computer.
10 Select a location to save the les.
11 If prompted, approve requests from User Account Control to make changes on
the system.
12 The application installs all drivers and updates identied.
NOTE: Not all les can be installed automatically. Review the
installation summary to identify if manual installation is necessary.
13 For manual download and installation, click Category.
14 Click Video in the drop-down list.
15 Click Download to download the graphics driver for your computer.
16 After the download is complete, navigate to the folder where you saved the
graphics driver le.
116
17 Double-click the graphics driver le icon and follow the instructions on the
screen to install the driver.
Downloading the USB driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads.
5 Click the Detect Drivers button.
6 Review and agree to the Terms and Conditions to use SupportAssist, then click
Continue.
7 If necessary, your computer starts to download and install SupportAssist.
NOTE: Review on-screen instructions for browser-specic
instructions.
8 Click View Drivers for My System.
9 Click Download and Install to download and install all driver updates detected
for your computer.
10 Select a location to save the les.
11 If prompted, approve requests from User Account Control to make changes on
the system.
12 The application installs all drivers and updates identied.
NOTE: Not all les can be installed automatically. Review the
installation summary to identify if manual installation is necessary.
13 For manual download and installation, click Category.
14 Click Chipset in the drop-down list.
15 Click Download to download the USB driver for your computer.
16 After the download is complete, navigate to the folder where you saved the USB
driver le.
17 Double-click the USB driver le icon and follow the instructions on the screen to
install the driver.
117
Downloading the WiFi driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads.
5 Click the Detect Drivers button.
6 Review and agree to the Terms and Conditions to use SupportAssist, then click
Continue.
7 If necessary, your computer starts to download and install SupportAssist.
NOTE: Review on-screen instructions for browser-specic
instructions.
8 Click View Drivers for My System.
9 Click Download and Install to download and install all driver updates detected
for your computer.
10 Select a location to save the les.
11 If prompted, approve requests from User Account Control to make changes on
the system.
12 The application installs all drivers and updates identied.
NOTE: Not all les can be installed automatically. Review the
installation summary to identify if manual installation is necessary.
13 For manual download and installation, click Category.
14 Click Network in the drop-down list.
15 Click Download to download the WiFi driver for your computer.
16 After the download is complete, navigate to the folder where you saved the WiFi
driver le.
17 Double-click the WiFi driver icon and follow the instructions on the screen to
install the driver.
Downloading the media-card reader driver
1 Turn on your computer.
118
2 Go to www.dell.com/support.
3 Enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads.
5 Click the Detect Drivers button.
6 Review and agree to the Terms and Conditions to use SupportAssist, then click
Continue.
7 If necessary, your computer starts to download and install SupportAssist.
NOTE: Review on-screen instructions for browser-specic
instructions.
8 Click View Drivers for My System.
9 Click Download and Install to download and install all driver updates detected
for your computer.
10 Select a location to save the les.
11 If prompted, approve requests from User Account Control to make changes on
the system.
12 The application installs all drivers and updates identied.
NOTE: Not all les can be installed automatically. Review the
installation summary to identify if manual installation is necessary.
13 For manual download and installation, click Category.
14 Click Chipset in the drop-down list.
15 Click Download to download the media-card reader driver for your computer.
16 After the download is complete, navigate to the folder where you saved the
media-card reader driver le.
17 Double-click the media-card reader driver le icon and follow the instructions on
the screen to install the driver.
Downloading the chipset driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
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4 Click Drivers & downloads.
5 Click the Detect Drivers button.
6 Review and agree to the Terms and Conditions to use SupportAssist, then click
Continue.
7 If necessary, your computer starts to download and install SupportAssist.
NOTE: Review on-screen instructions for browser-specic
instructions.
8 Click View Drivers for My System.
9 Click Download and Install to download and install all driver updates detected
for your computer.
10 Select a location to save the les.
11 If prompted, approve requests from User Account Control to make changes on
the system.
12 The application installs all drivers and updates identied.
NOTE: Not all les can be installed automatically. Review the
installation summary to identify if manual installation is necessary.
13 For manual download and installation, click Category.
14 Click Chipset in the drop-down list.
15 Click Download to download the chipset driver for your computer.
16 After the download is complete, navigate to the folder where you saved the
saved the chipset driver le.
17 Double-click the chipset driver le icon and follow the instructions on the screen
to install the driver.
Downloading the network driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads.
5 Click the Detect Drivers button.
6 Review and agree to the Terms and Conditions to use SupportAssist, then click
Continue.
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7 If necessary, your computer starts to download and install SupportAssist.
NOTE: Review on-screen instructions for browser-specic
instructions.
8 Click View Drivers for My System.
9 Click Download and Install to download and install all driver updates detected
for your computer.
10 Select a location to save the les.
11 If prompted, approve requests from User Account Control to make changes on
the system.
12 The application installs all drivers and updates identied.
NOTE: Not all les can be installed automatically. Review the
installation summary to identify if manual installation is necessary.
13 For manual download and installation, click Category.
14 Click Network in the drop-down list.
15 Click Download to download the network driver for your computer.
16 After the download is complete, navigate to the folder where you saved the
network driver le.
17 Double-click the network driver le icon and follow the instructions on the
screen to install the driver.
Device drivers
Intel Chipset Software Installation Utility
In the Device Manager, check if the chipset driver is installed.
Install the Intel chipset updates from www.dell.com/support.
Video drivers
In the Device Manager, check if the video driver is installed.
Install the video driver update from www.dell.com/support.
Intel Serial IO driver
In the Device Manager, check if the Intel Serial IO driver is installed.
Install the driver updates from www.dell.com/support.
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Intel Serial IO driver
In the Device Manager, check if the Intel Serial IO driver is installed.
Install the driver updates from www.dell.com/support.
Intel Trusted Execution Engine Interface
In the Device Manager, check if the Intel Trusted Execution Engine Interface driver is
installed.
Install the driver update from www.dell.com/support.
Intel Virtual Button driver
In the Device Manager, check if the Intel Virtual Button driver is installed.
Install the driver updates from www.dell.com/support.
Wireless and Bluetooth drivers
In the Device Manager, check if the network card driver is installed.
Install the driver updates from www.dell.com/support.
In the Device Manager, check if the Bluetooth driver is installed.
Install the driver updates from www.dell.com/support.
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System setup
CAUTION: Unless you are an expert computer user, do not change the
settings in the BIOS Setup program. Certain changes can make your
computer work incorrectly.
NOTE: Before you change BIOS Setup program, it is recommended that you
write down the BIOS Setup program screen information for future
reference.
Use the BIOS Setup program for the following purposes:
• Get information about the hardware installed in your computer, such as the
amount of RAM and the size of the hard drive.
• Change the system conguration information.
• Set or change a user-selectable option, such as the user password, type of hard
drive installed, and enabling or disabling base devices.
BIOS overview
The BIOS manages data ow between the computer's operating system and
attached devices such as hard disk, video adapter, keyboard, mouse, and printer.
Entering BIOS setup program
1 Turn on (or restart) your computer.
2 During POST, when the DELL logo is displayed, watch for the F2 prompt to
appear, and then press F2 immediately.
NOTE: The F2 prompt indicates that the keyboard is initialized. This
prompt can appear very quickly, so you must watch for it, and then
press F2. If you press F2 before the F2 prompt, this keystroke is lost. If
you wait too long and the operating system logo appears, continue to
wait until you see the desktop. Then, turn o your computer and try
again.
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Navigation keys
NOTE: For most of the System Setup options, changes that you make are
recorded but do not take eect until you restart the system.
Keys Navigation
Up arrow Moves to the previous eld.
Down arrow Moves to the next eld.
Enter Selects a value in the selected eld (if applicable) or follow
the link in the eld.
Spacebar Expands or collapses a drop-down list, if applicable.
Tab Moves to the next focus area.
NOTE: For the standard graphics browser only.
Esc Moves to the previous page until you view the main screen.
Pressing Esc in the main screen displays a message that
prompts you to save any unsaved changes and restarts the
system.
Boot Sequence
Boot Sequence allows you to bypass the System Setup–dened boot device order
and boot directly to a specic device (for example: optical drive or hard drive). During
the Power-on Self Test (POST), when the Dell logo appears, you can:
• Access System Setup by pressing F2 key
• Bring up the one-time boot menu by pressing F12 key
The one-time boot menu displays the devices that you can boot from including the
diagnostic option. The boot menu options are:
• Removable Drive (if available)
• STXXXX Drive
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NOTE: XXX denotes the SATA drive number.
• Optical Drive (if available)
• SATA Hard Drive (if available)
• Diagnostics
NOTE: Choosing Diagnostics, will display the ePSA diagnostics screen.
The boot sequence screen also displays the option to access the System Setup
screen.
System Setup Options
NOTE: Depending on your computer and its installed devices, the items
listed in this section may or may not appear.
Table 3. System setup options—Main menu
Main
System Time Displays the current time in hh:mm:ss
format.
System Date Displays the current date in mm/dd/
yyyy format.
BIOS Version Displays the BIOS version number.
Product Name Displays the product name.
Service Tag Allows you to enter the service tag of
your computer.
Asset Tag Displays the asset tag of your
computer.
CPU Type Displays the CPU type.
CPU Speed Displays the speed of the CPU.
CPU ID Displays the CPU identication code.
Cache L1 Displays the processor L1 cache size.
Cache L2 Displays the processor L2 cache size.
Cache L3 Displays the processor L3 cache size.
First HDD Displays the primary hard disk.
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Main
AC Adapter Type Displays the power adapter type.
System Memory Displays the total computer memory
installed.
Memory Speed Displays the memory speed.
Table 4. System setup options—Advanced menu
Advanced
Advanced BIOS Features
Intel(R)SpeedStep(TM) Enable or disable the Intel SpeedStep
feature.
Default: Enabled.
Integrated NIC Enable or disable the on-board LAN
controller.
Default: Enabled
Intel Speed Shift Technology Enable/disable Intel Speed Shift
Technology support . Setting this option
to enable to allows the operating system
to select the appropriate processor
performance automatically.
Default: Enabled
SATA Option This option congures the operating
mode of the integrated SATA hard drive
controller.
Default: AHCI
Adapter Warnings Enables or disables the power adapter
warnings.
Default: Enabled
Intel Software Guard Extensions Enable/Disable/Software Controlled
Intel® Software Guard Extensions
(SGX).
Default: Software controlled
Intel Software Guard Extensions
allocated memory size
Setting memory allocation for Intel
Software Guard Extensions (SGX). The
support would be 128MB allocation by
default. When SGX is set to Software
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Advanced
Controlled this setting is not available and
has no eect.
BIOS Recovery from Hard Drive Enable or disable BIOS recovery from
hard drive.
Default: Enabled
BIOS Auto-Recovery Enable or disable BIOS Auto-Recovery.
Default :Disabled
Integrity Check When enabled, BIOS checks the BIOS
image integrity on every boot. When
Disabled, BIOS checks the image
integrity only if the previous boot did not
complete.
Default :Disabled
Intel BIOS Guard Support Enable or disable the Intel BIOS Guard
Support.
Default: Enabled
USB Conguration
Rear USB Ports Allows you to enable or disable the rear
USB ports.
Power Options
Wake Up by Integrated LAN Enable or disable the computer to be
powered on by special LAN signals.
Default: Disabled
AC Recovery Sets what action the computer takes
when power is restored.
Deep Sleep Control Enable or disable the Deep Sleep mode
support.
Default: Enabled
USB Wake support Enable or disable USB devices to wake
the system from Standby.
Default: Enabled
USB Powershare Support State Enable or disable charging USB devices.
Default: Disabled
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Advanced
Auto Power On This option sets the time of day when
you would like the system to turn on
automatically.
Auto Power On Mode System turns on automatically.
Auto Power On Date Auto power on date.
Auto Power On Time Auto power on time.
Numlock Key Allows you to set the status of the
Numlock key during boot to On or O.
SupportAssist System Resolution
Auto OS Recovery Threshold Control the automatic boot ow for
SupportAssist System Resolution
Console and for Dell OS Recovery tool.
SupportAssist OS Recovery The SupportAssist OS Recovery option
will enable or disable the boot ow for
SupportAssist OS Recovery tool in the
event of certain system errors. If the
SupportAssist OS Recovery setup option
is set to disabled then all automatic boot
ow for SupportAssist OS Recovery tool
will be disabled.
Default: Disabled
Table 5. System setup options—Security menu
Security
Unlock Setup Status Displays the Unlock Setup status.
Admin Password Status Displays the administrative password
status.
System Password Status Displays the system password status.
HDD Password Status Displays the hard-drive password
status.
Asset Tag Displays the asset tag of your
computer.
Admin Password Allows you to set the admin password.
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Security
System Password Allows you to set the system
password.
HDD Password Allows you to set the hard drive
password.
Password change Allows you determine whether
changes to the System and Hard Disk
passwords are permitted when an
administrator password is set.
Computrance Allows you to help track assets and
provide recovery services in the event
the computer is lost or stolen.
Firmware TPM Allows you to enable or disable the
rmware TPM function.
PPI Bypass for Clear Command Allows you to control the TPM
Physical Presence Interface (PPI).
When enabled, this setting will allow
the OS to skip BIOS PPI user prompts
when issuing the Clear command.
Changes to this setting take eect
immediately..
UEFI Firmware Capsule Updates Allows you to enable or disable the
UEFI Firmware Capsule Updates
function.
Default: Enabled
Table 6. System setup options—Boot menu
Boot
Boot List Option Allows you to select system boot from
Legacy or UEFI.
File Browser Add Boot Option Allows you to browse into the le
system of devices to select the
bootloader.
File Browser Del Boot Option Allows you to delete the boot menu.
Secure Boot Allows you to enable or disable the
secure boot control.
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Boot
Default: Disabled
Legacy option ROMs Enable or disable the Legacy Option
ROMs.
Attempt Legacy Boot Allows the system to immediately boot
the Legacy Boot List if system fails to
boot the UEFI Boot List.
Boot Option Priorities Displays the boot option priorities.
Boot Option #1 Displays the rst boot option.
Boot Option #2 Displays the second boot option.
Boot Option #3 Displays the third boot option.
Table 7. System setup options—Exit menu
Exit
Save Changes and Reset Allows you to reset the system after
saving the changes.
Discard Changes and Reset Allows you to reset the system
without saving any changes.
Restore defaults Allows you to restore defaults.
Discard Changes Allows you to discard your changes.
Save Changes Allows you to save your changes.
System and setup password
Table 8. System and setup password
Password type Description
System password Password that you must enter to log on
to your system.
Setup password Password that you must enter to access
and make changes to the BIOS settings
of your computer.
You can create a system password and a setup password to secure your computer.
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CAUTION: The password features provide a basic level of security for the
data on your computer.
CAUTION: Anyone can access the data stored on your computer if it is not
locked and left unattended.
NOTE: System and setup password feature is disabled.
Assigning a system setup password
You can assign a new System or Admin Password only when the status is in Not
Set.
To enter the system setup, press F2 immediately after a power-on or re-boot.
1 In the System BIOS or System Setup screen, select Security and press Enter.
The Security screen is displayed.
2 Select System/Admin Password and create a password in the Enter the new
password eld.
Use the following guidelines to assign the system password:
– A password can have up to 32 characters.
– The password can contain the numbers 0 through 9.
– Only lower case letters are valid, upper case letters are not allowed.
– Only the following special characters are allowed: space, (”), (+), (,), (-), (.),
(/), (;), ([), (\), (]), (`).
3 Type the system password that you entered earlier in the Conrm new
password eld and click OK.
4 Press Esc and a message prompts you to save the changes.
5 Press Y to save the changes.
The computer reboots.
Deleting or changing an existing system setup password
Ensure that the Password Status is Unlocked (in the System Setup) before
attempting to delete or change the existing System and/or Setup password. You
cannot delete or change an existing System or Setup password, if the Password
Status is Locked.
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To enter the System Setup, press F2 immediately after a power-on or reboot.
1 In the System BIOS or System Setup screen, select System Security and
press Enter.
The System Security screen is displayed.
2 In the System Security screen, verify that Password Status is Unlocked.
3 Select System Password, alter or delete the existing system password and
press Enter or Tab.
4 Select Setup Password, alter or delete the existing setup password and press
Enter or Tab.
NOTE: If you change the System and/or Setup password, re-enter the
new password when prompted. If you delete the System and/or Setup
password, conrm the deletion when prompted.
5 Press Esc and a message prompts you to save the changes.
6 Press Y to save the changes and exit from System Setup.
The computer reboot.
Clearing CMOS settings
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the stand.
2 Remove the back cover.
3 Remove the system-board shield.
Procedure
1 Locate the CMOS reset jumper (RTCRST) on the system board.
NOTE: For more information on the location of the jumper, see
“System-board components”.
2 Remove the jumper plug from the password jumper-pins and connect it to the
CMOS jumper-pins.
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3 Wait for 5 seconds and then replace the jumper plug in its original location.
Post-requisites
1 Replace the system-board shield.
2 Replace the back cover.
3 Replace the stand.
Clearing BIOS (System Setup) and System passwords
To clear the system or BIOS passwords, contact Dell technical support as described
at www.dell.com/contactdell.
NOTE: For information on how to reset Windows or application passwords,
refer to the documentation accompanying Windows or your application.
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Troubleshooting
Flashing the BIOS
You may need to ash (update) the BIOS when an update is available or when you
replace the system board.
Follow these steps to ash the BIOS:
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product support, enter the Service Tag of your computer, and then click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Select the operating system installed on your computer.
6 Scroll down the page and expand BIOS.
7 Click Download to download the latest version of the BIOS for your computer.
8 After the download is complete, navigate to the folder where you saved the
BIOS update le.
9 Double-click the BIOS update le icon and follow the instructions on the screen.
Reinstall Windows using a USB recovery drive
CAUTION: This process formats the hard drive and removes all data on your
computer. Ensure that you back up data on your computer before beginning
this task.
NOTE: Before reinstalling Windows, ensure your computer has more than 2
GB of memory and more than 32 GB of storage space.
NOTE: This process may take up to an hour to complete and your computer
will restart during the recovery process.
1 Connect the USB recovery drive to your computer.
2 Restart your computer.
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3 Press F12 after the Dell logo is displayed on the screen to access the boot menu.
A Preparing one-time boot menu message appears.
4 After the boot menu loads, select the USB recovery device under UEFI BOOT.
The system reboots and a screen to Choose the keyboard layout is displayed.
5 Choose your keyboard layout.
6 In the Choose an option screen, click Troubleshoot.
7 Click Recover from a drive.
8 Choose one of the following options:
–Just remove my les to do a quick format.
–Fully clean the drive to do a complete format.
9 Click Recover to start the recovery process.
Enhanced Pre-Boot System Assessment
(ePSA) diagnostics
CAUTION: Use the ePSA diagnostics to test only your computer. Using this
program with other computers may cause invalid results or error messages.
The ePSA diagnostics (also known as system diagnostics) performs a complete
check of your hardware. The ePSA is embedded with the BIOS and is launched by
the BIOS internally. The embedded system diagnostics provides a set of options for
particular devices or device groups allowing you to:
• Run tests automatically or in an interactive mode
• Repeat tests
• Display or save test results
• Run thorough tests to introduce additional test options to provide extra
information about the failed device(s)
• View status messages that inform you if tests are completed successfully
• View error messages that inform you of problems encountered during testing
NOTE: Some tests for specic devices require user interaction. Always
ensure that you are present at the computer terminal when the diagnostic
tests are performed.
For more information, see Dell EPSA Diagnostic 3.0.
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Running the ePSA diagnostics
1 Turn on your computer.
2 As the computer boots, press the F12 key as the Dell logo appears.
3 On the boot menu screen, select the Diagnostics option.
4 Click the arrow at the bottom left corner.
Diagnostics front page is displayed.
5 Click the arrow in the lower-right corner to go to the page listing.
The items detected are listed.
6 To run a diagnostic test on a specic device, press Esc and click Yes to stop the
diagnostic test.
7 Select the device from the left pane and click Run Tests.
8 If there are any issues, error codes are displayed.
Note the error code and validation number and contact Dell.
Display built-in self test
The following procedure provides the instructions on how to run the built-in self test
for the display:
1 Turn o your computer.
2 Press and hold the display built-in self test button.
3 Press and hold the power button.
4 Release the power button.
5 Hold the display built-in self test button until the test starts.
Diagnostics
Power status light: Indicates the power status.
Solid Amber – The computer is unable to boot to the operating system. This
indicates that the power supply or another device in the computer is failing.
Blinking Amber – The computer is unable to boot to the operating system. This
indicates that the power supply is normal but another device in the computer is
failing or not installed properly.
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NOTE: See the light patterns to determine the device that is failing.
O – Computer is in hibernation or turned o.
The power status light blinks amber along with beep codes indicating failures.
For example, the power status light blinks amber two times followed by a pause, and
then blinks white three times followed by a pause. This 2,3 pattern continues until the
computer is turned o indicating the Recovery image is not found.
The following table shows dierent light patterns and what they indicate:
Table 9. System diagnostic lights
Light pattern Problem description
1System board, BIOS corruption, or ROM error
2Memory not found
3System board, chipset failure
4Memory or RAM failure
5Coin-cell battery failure
6GPU failure
7CPU failure
8Display failure
3,6 BIOS recovery image not found
3,7 BIOS recovery image found but invalid
Solid Amber → 2,1 CPU failure
The computer may emit a series of beeps during start-up if the errors or problems
cannot be displayed. The repetitive beep codes help the user troubleshoot problems
with the computer.
Camera status light: Indicates whether the camera is in use.
• Solid white – Camera is in use.
•O – Camera is not in use.
Enabling Intel Optane memory
1 On the taskbar, click the search box, and then type Intel Rapid Storage
Technology.
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2 Click Intel Rapid Storage Technology.
The Intel Rapid Storage Technology window is displayed.
3 On the Status tab, click Enable to enable the Intel Optane memory.
4 On the warning screen, select a compatible fast drive, and then click Yes to
continue enabling Intel Optane memory.
5 Click Intel Optane memory → Reboot to complete enabling your Intel Optane
memory.
NOTE: Applications may take up to three subsequent launches after
enablement to see the full performance benets.
Disabling Intel Optane memory
CAUTION: After disabling Intel Optane memory, do not uninstall the driver
for Intel Rapid Storage Technology as it will result in a blue screen error. The
Intel Rapid Storage Technology user interface can be removed without
uninstalling the driver.
NOTE: Disabling Intel Optane memory is required before removing the SATA
storage device accelerated by the Intel Optane memory module from the
computer.
1 On the taskbar, click the search box, and then type Intel Rapid Storage
Technology.
2 Click Intel Rapid Storage Technology.
The Intel Rapid Storage Technology window is displayed.
3 On the Intel Optane memory tab, click Disable to disable the Intel Optane
memory.
NOTE: For computers in which Intel Optane memory acts as a primary
storage, do not disable the Intel Optane memory. The Disable option
will be grayed out.
4 Click Yes if you accept the warning.
The disabling progress is displayed.
5 Click Reboot to complete disabling your Intel Optane memory and restart your
computer.
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Flea power release
Flea power is the residual static electricity that remains on the computer even after it
has been powered o and the battery has been removed. The following procedure
provides the instructions on how to conduct ea power release:
1 Turn o your computer.
2 Disconnect the power adapter from your computer.
3 Press and hold the power button for 15 seconds to drain the ea power.
4 Connect the power adapter to your computer.
5 Turn on your computer.
WiFi power cycle
If your computer is unable to access the internet due to WiFi connectivity issues a
WiFi power cycle procedure may be performed. The following procedure provides the
instructions on how to conduct a WiFi power cycle:
NOTE: Some ISPs (Internet Service Providers) provide a modem/router
combo device.
1 Turn o your computer.
2 Turn o the modem.
3 Turn o the wireless router.
4 Wait for 30 seconds.
5 Turn on the wireless router.
6 Turn on the modem.
7 Turn on your computer.
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Getting help and contacting Dell
Self-help resources
You can get information and help on Dell products and services using these self-help
resources:
Table 10. Self-help resources
Self-help resources Resource location
Information about Dell products and
services
www.dell.com
My Dell
Tips
Contact Support In Windows search, type Contact
Support, and press Enter.
Online help for operating system www.dell.com/support/windows
www.dell.com/support/linux
Troubleshooting information, user
manuals, setup instructions, product
specications, technical help blogs,
drivers, software updates, and so on.
www.dell.com/support
Dell knowledge base articles for a variety
of computer concerns. 1 Go to www.dell.com/support.
2 Type the subject or keyword in the
Search box.
3 Click Search to retrieve the related
articles.
Learn and know the following
information about your product:
See Me and My Dell at www.dell.com/
support/manuals.
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Self-help resources Resource location
• Product specications
• Operating system
• Setting up and using your product
• Data backup
• Troubleshooting and diagnostics
• Factory and system restore
• BIOS information
To locate the Me and My Dell relevant to
your product, identify your product
through one of the following:
• Select Detect Product.
• Locate your product through the
drop-down menu under View
Products.
• Enter the Service Tag number or
Product ID in the search bar.
Contacting Dell
To contact Dell for sales, technical support, or customer service issues, see
www.dell.com/contactdell.
NOTE: Availability varies by country and product, and some services may
not be available in your country.
NOTE: If you do not have an active internet connection, you can nd
contact information on your purchase invoice, packing slip, bill, or Dell
product catalog.
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