Table of Contents
- Latitude 3490 Owner’s Manual
- Working on your computer
- Removing and installing components
- Recommended tools
- Screw size list
- SIM tray – optional
- SD card – optional
- Base Cover
- Battery
- WLAN Card
- WWAN card – optional
- VGA board
- Memory Module
- Power button board
- Heat sink
- System Fan
- SATA Solid State Drive (SSD)
- Hard drive
- Input-Output board
- Fingerprint reader – optional
- Coin cell battery
- Speakers
- Touchpad panel
- Display assembly
- System board
- DC-In Port
- Display hinge cover
- LCD Bezel
- Camera
- LCD Panel
- eDP and camera cable
- LCD Hinge
- Palmrest
- Technical specifications
- Processor
- Memory
- Storage specifications
- Audio specifications
- Video specifications
- Webcam specifications
- Wired communications
- Wireless communications
- Ports and Connectors
- Display specifications
- Keyboards Hot Key Definitions
- Touchpad
- Battery specifications
- Adapter options
- System dimensions
- Security options
- Operating conditions
- Technology and components
- System setup options
- Boot Sequence
- Navigation keys
- System Setup overview
- Accessing System Setup
- General screen options
- System Configuration screen options
- Video screen options
- Security screen options
- Secure Boot screen options
- Intel Software Guard Extensions screen options
- Performance screen options
- Power management screen options
- POST behavior screen options
- Virtualization support screen options
- Wireless screen options
- Maintenance screen options
- System logs screen options
- SupportAssist system resolution
- Verifying system memory in system setup BIOS
- Updating the BIOS in Windows
- System and setup password
- Software
- Troubleshooting
- Contacting Dell
DELL 3490 User Manual
Displayed below is the user manual for 3490 by DELL which is a product in the Notebooks category. This manual has pages.
Related Manuals
Latitude 3490
Owner’s Manual
Regulatory Model: P89G
Regulatory Type: P89G001
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks
may be trademarks of their respective owners.
2018 - 01
Rev. A00
Contents
1 Working on your computer............................................................................................................................. 7
Safety precautions............................................................................................................................................................. 7
Standby power..............................................................................................................................................................7
Bonding .........................................................................................................................................................................7
Electrostatic discharge — ESD protection............................................................................................................... 7
ESD eld service kit ....................................................................................................................................................8
Transporting sensitive components........................................................................................................................... 9
Before working inside your computer..............................................................................................................................9
After working inside your computer.................................................................................................................................9
2 Removing and installing components............................................................................................................ 11
Recommended tools......................................................................................................................................................... 11
Screw size list.................................................................................................................................................................... 11
SIM tray – optional........................................................................................................................................................... 12
Removing the SIM tray – WWAN models............................................................................................................... 12
Installing the SIM tray – WWAN models................................................................................................................. 13
SD card – optional............................................................................................................................................................ 13
Removing the SD card – WWAN models................................................................................................................ 13
Installing the SD card – WWAN models.................................................................................................................. 13
Base Cover........................................................................................................................................................................ 13
Removing the base cover.......................................................................................................................................... 13
Installing base cover................................................................................................................................................... 16
Battery............................................................................................................................................................................... 16
Removing battery....................................................................................................................................................... 16
Installing the battery................................................................................................................................................... 17
WLAN Card........................................................................................................................................................................17
Removing the WLAN card......................................................................................................................................... 17
Installing the WLAN card........................................................................................................................................... 18
WWAN card – optional.................................................................................................................................................... 18
Removing the WWAN card....................................................................................................................................... 18
Installing the WWAN card..........................................................................................................................................19
VGA board......................................................................................................................................................................... 19
Removing VGA board.................................................................................................................................................19
Installing VGA board.................................................................................................................................................. 20
Memory Module...............................................................................................................................................................20
Removing the memory module................................................................................................................................ 20
Installing the memory module................................................................................................................................... 21
Power button board.........................................................................................................................................................22
Removing power button board.................................................................................................................................22
Installing power button board................................................................................................................................... 22
Heat sink........................................................................................................................................................................... 23
Removing the heatsink..............................................................................................................................................23
Installing the heatsink................................................................................................................................................ 24
Contents 3
System Fan....................................................................................................................................................................... 24
Removing the system fan......................................................................................................................................... 24
Installing the system fan............................................................................................................................................25
SATA Solid State Drive (SSD)........................................................................................................................................ 26
Removing the SSD card............................................................................................................................................26
Installing the SSD card...............................................................................................................................................27
Hard drive..........................................................................................................................................................................27
Removing the hard disk drive .................................................................................................................................. 27
Installing the hard disk drive .................................................................................................................................... 29
Input-Output board..........................................................................................................................................................30
Removing the Input-Output board.......................................................................................................................... 30
Installing the Input-Output board..............................................................................................................................31
Fingerprint reader – optional...........................................................................................................................................31
Removing the ngerprint reader...............................................................................................................................31
Installing the ngerprint reader................................................................................................................................ 33
Coin cell battery............................................................................................................................................................... 33
Removing the coincell battery..................................................................................................................................33
Installing the coincell battery.................................................................................................................................... 34
Speakers............................................................................................................................................................................34
Removing the speakers.............................................................................................................................................34
Installing the speakers............................................................................................................................................... 35
Touchpad panel................................................................................................................................................................ 35
Removing the touchpad............................................................................................................................................35
Installing the touchpad.............................................................................................................................................. 37
Display assembly.............................................................................................................................................................. 38
Removing the display assembly................................................................................................................................38
Installing the display assembly..................................................................................................................................39
System board................................................................................................................................................................... 40
Removing system board............................................................................................................................................40
Installing the system board....................................................................................................................................... 45
DC-In Port.........................................................................................................................................................................46
Removing the DC-in port..........................................................................................................................................46
Installing the DC-in port............................................................................................................................................ 46
Display hinge cover.......................................................................................................................................................... 47
Removing display hinge cover ................................................................................................................................. 47
Installing display hinge cover ................................................................................................................................... 48
LCD Bezel......................................................................................................................................................................... 48
Removing the LCD bezel...........................................................................................................................................48
Installing the LCD bezel.............................................................................................................................................49
Camera..............................................................................................................................................................................49
Removing the camera............................................................................................................................................... 49
Installing the camera..................................................................................................................................................50
LCD Panel.......................................................................................................................................................................... 51
Removing the LCD panel........................................................................................................................................... 51
Installing the LCD Panel............................................................................................................................................ 53
eDP and camera cable.....................................................................................................................................................53
Removing the eDP and camera cable..................................................................................................................... 53
4Contents
Installing the eDP and camera cable........................................................................................................................54
LCD Hinge.........................................................................................................................................................................55
Removing the LCD hinge..........................................................................................................................................55
Installing the LCD hinge............................................................................................................................................ 56
Palmrest............................................................................................................................................................................ 56
Removing the palmrest............................................................................................................................................. 56
3 Technical specications............................................................................................................................... 58
Processor .........................................................................................................................................................................58
Memory ............................................................................................................................................................................59
Storage specications..................................................................................................................................................... 59
Audio specications.........................................................................................................................................................59
Video specications.........................................................................................................................................................60
Webcam specications................................................................................................................................................... 60
Wired communications....................................................................................................................................................60
Wireless communications ............................................................................................................................................... 61
Ports and Connectors..................................................................................................................................................... 66
Display specications.......................................................................................................................................................66
Keyboards Hot Key Denitions...................................................................................................................................... 67
Function short cut keys............................................................................................................................................ 68
Touchpad...........................................................................................................................................................................68
Battery specications......................................................................................................................................................69
Adapter options................................................................................................................................................................69
System dimensions ......................................................................................................................................................... 70
Security options .............................................................................................................................................................. 70
Operating conditions ...................................................................................................................................................... 70
4 Technology and components........................................................................................................................72
Power adapter.................................................................................................................................................................. 72
DDR4................................................................................................................................................................................. 72
DDR4 Details...............................................................................................................................................................72
Memory Errors............................................................................................................................................................73
USB features.....................................................................................................................................................................73
USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB)........................................................................................................... 74
Speed...........................................................................................................................................................................74
Applications.................................................................................................................................................................75
Compatibility............................................................................................................................................................... 75
Advantages of Displayport over USB Type-C.........................................................................................................76
HDMI 1.4............................................................................................................................................................................ 76
HDMI 1.4 Features......................................................................................................................................................76
Advantages of HDMI................................................................................................................................................. 76
USB Type-C...................................................................................................................................................................... 77
Alternate Mode...........................................................................................................................................................77
USB Power Delivery...................................................................................................................................................77
USB Type-C and USB 3.1...........................................................................................................................................77
5 System setup options.................................................................................................................................. 78
Contents 5
Boot Sequence.................................................................................................................................................................78
Navigation keys................................................................................................................................................................ 79
System Setup overview.................................................................................................................................................. 79
Accessing System Setup.................................................................................................................................................79
General screen options....................................................................................................................................................79
System Conguration screen options........................................................................................................................... 80
Video screen options....................................................................................................................................................... 82
Security screen options...................................................................................................................................................82
Secure Boot screen options........................................................................................................................................... 84
Intel Software Guard Extensions screen options......................................................................................................... 85
Performance screen options.......................................................................................................................................... 85
Power management screen options..............................................................................................................................86
POST behavior screen options.......................................................................................................................................87
Virtualization support screen options............................................................................................................................88
Wireless screen options...................................................................................................................................................88
Maintenance screen options.......................................................................................................................................... 89
System logs screen options............................................................................................................................................89
SupportAssist system resolution....................................................................................................................................89
Verifying system memory in system setup BIOS......................................................................................................... 89
Updating the BIOS in Windows .................................................................................................................................... 90
Updating BIOS on systems with bitlocker enabled................................................................................................90
Updating your system BIOS using a USB ash drive............................................................................................ 90
Updating the Dell BIOS in Linux and Ubuntu environments..................................................................................91
System and setup password........................................................................................................................................... 91
Assigning a system password and setup password................................................................................................91
Deleting or changing an existing system and or setup password........................................................................ 92
6 Software......................................................................................................................................................93
Operating system congurations................................................................................................................................... 93
Downloading drivers........................................................................................................................................................ 93
Chipset driver............................................................................................................................................................. 93
Serial IO driver............................................................................................................................................................94
Graphics controller driver..........................................................................................................................................94
USB drivers.................................................................................................................................................................94
Network drivers......................................................................................................................................................... 95
Realtek Audio..............................................................................................................................................................95
Serial ATA drivers....................................................................................................................................................... 95
Security drivers.......................................................................................................................................................... 96
7 Troubleshooting............................................................................................................................................97
Enhanced Pre-Boot System Assessment — ePSA diagnostics................................................................................ 97
Running the ePSA diagnostics................................................................................................................................. 97
Testing memory using ePSA..................................................................................................................................... 97
Real Time Clock reset......................................................................................................................................................98
8 Contacting Dell............................................................................................................................................ 99
6Contents
Working on your computer
Topics:
• Safety precautions
• Before working inside your computer
• After working inside your computer
Safety precautions
The safety precautions chapter details the primary steps to be taken before performing any disassembly instructions.
Observe the following safety precautions before you perform any installation or break/x procedures involving disassembly or reassembly:
• Turn o the system and all attached peripherals.
• Disconnect the system and all attached peripherals from AC power.
• Disconnect all network cables, telephone, and telecommunications lines from the system.
• Use an ESD eld service kit when working inside any notebook to avoid electrostatic discharge (ESD) damage.
• After removing any system component, carefully place the removed component on an anti-static mat.
• Wear shoes with non-conductive rubber soles to reduce the chance of getting electrocuted.
Standby power
Dell products with standby power must be unplugged before you open the case. Systems that incorporate standby power are essentially
powered while turned o. The internal power enables the system to be remotely turned on (wake on LAN) and suspended into a sleep
mode and has other advanced power management features.
Unplugging, pressing and holding the power button for 15 seconds should discharge residual power in the system board, notebooks
Bonding
Bonding is a method for connecting two or more grounding conductors to the same electrical potential. This is done through the use of a
eld service electrostatic discharge (ESD) kit. When connecting a bonding wire, ensure that it is connected to bare metal and never to a
painted or non-metal surface. The wrist strap should be secure and in full contact with your skin, and ensure that you remove all jewelry
such as watches, bracelets, or rings prior to bonding yourself and the equipment.
Electrostatic discharge — ESD protection
ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards, processors,
memory DIMMs, and system boards. Very slight charges can damage circuits in ways that may not be obvious, such as intermittent
problems or a shortened product life span. As the industry pushes for lower power requirements and increased density, ESD protection is an
increasing concern.
Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous
Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.
1
Working on your computer 7
Two recognized types of ESD damage are catastrophic and intermittent failures.
•Catastrophic – Catastrophic failures represent approximately 20 percent of ESD-related failures. The damage causes an immediate and
complete loss of device functionality. An example of catastrophic failure is a memory DIMM that has received a static shock and
immediately generates a "No POST/No Video" symptom with a beep code emitted for missing or nonfunctional memory.
•Intermittent – Intermittent failures represent approximately 80 percent of ESD-related failures. The high rate of intermittent failures
means that most of the time when damage occurs, it is not immediately recognizable. The DIMM receives a static shock, but the
tracing is merely weakened and does not immediately produce outward symptoms related to the damage. The weakened trace may
take weeks or months to melt, and in the meantime may cause degradation of memory integrity, intermittent memory errors, etc.
The more dicult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded") failure.
Perform the following steps to prevent ESD damage:
• Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do not provide
adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on parts with increased
sensitivity to ESD damage.
• Handle all static-sensitive components in a static-safe area. If possible, use anti-static oor pads and workbench pads.
• When unpacking a static-sensitive component from its shipping carton, do not remove the component from the anti-static packing
material until you are ready to install the component. Before unwrapping the anti-static packaging, ensure that you discharge static
electricity from your body.
• Before transporting a static-sensitive component, place it in an anti-static container or packaging.
ESD eld service kit
The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main components: anti-static
mat, wrist strap, and bonding wire.
Components of an ESD eld service kit
The components of an ESD eld service kit are:
•Anti-Static Mat – The anti-static mat is dissipative and parts can be placed on it during service procedures. When using an anti-static
mat, your wrist strap should be snug and the bonding wire should be connected to the mat and to any bare metal on the system being
worked on. Once deployed properly, service parts can be removed from the ESD bag and placed directly on the mat. ESD-sensitive
items are safe in your hand, on the ESD mat, in the system, or inside a bag.
•Wrist Strap and Bonding Wire – The wrist strap and bonding wire can be either directly connected between your wrist and bare metal
on the hardware if the ESD mat is not required, or connected to the anti-static mat to protect hardware that is temporarily placed on
the mat. The physical connection of the wrist strap and bonding wire between your skin, the ESD mat, and the hardware is known as
bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never use wireless wrist straps. Always be aware that the
internal wires of a wrist strap are prone to damage from normal wear and tear, and must be checked regularly with a wrist strap tester
in order to avoid accidental ESD hardware damage. It is recommended to test the wrist strap and bonding wire at least once per week.
•ESD Wrist Strap Tester – The wires inside of an ESD strap are prone to damage over time. When using an unmonitored kit, it is a best
practice to regularly test the strap prior to each service call, and at a minimum, test once per week. A wrist strap tester is the best
method for doing this test. If you do not have your own wrist strap tester, check with your regional oce to nd out if they have one.
To perform the test, plug the wrist-strap's bonding-wire into the tester while it is strapped to your wrist and push the button to test. A
green LED is lit if the test is successful; a red LED is lit and an alarm sounds if the test fails.
•Insulator Elements – It is critical to keep ESD sensitive devices, such as plastic heat sink casings, away from internal parts that are
insulators and often highly charged.
•Working Environment – Before deploying the ESD Field Service kit, assess the situation at the customer location. For example,
deploying the kit for a server environment is dierent than for a desktop or portable environment. Servers are typically installed in a rack
within a data center; desktops or portables are typically placed on oce desks or cubicles. Always look for a large open at work area
that is free of clutter and large enough to deploy the ESD kit with additional space to accommodate the type of system that is being
repaired. The workspace should also be free of insulators that can cause an ESD event. On the work area, insulators such as Styrofoam
and other plastics should always be moved at least 12 inches or 30 centimeters away from sensitive parts before physically handling any
hardware components
•ESD Packaging – All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded bags are
preferred. However, you should always return the damaged part using the same ESD bag and packaging that the new part arrived in.
The ESD bag should be folded over and taped shut and all the same foam packing material should be used in the original box that the
new part arrived in. ESD-sensitive devices should be removed from packaging only at an ESD-protected work surface, and parts should
8Working on your computer
never be placed on top of the ESD bag because only the inside of the bag is shielded. Always place parts in your hand, on the ESD mat,
in the system, or inside an anti-static bag.
•Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be
returned to Dell, it is critical to place these parts in anti-static bags for safe transport.
ESD protection summary
It is recommended that all eld service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all
times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while
performing service and that they use anti-static bags for transporting sensitive components.
Transporting sensitive components
When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in
anti-static bags for safe transport.
Lifting equipment
Adhere to the following guidelines when lifting heavy weight equipment:
CAUTION: Do not lift greater than 50 pounds. Always obtain additional resources or use a mechanical lifting device.
1 Get a rm balanced footing. Keep your feet apart for a stable base, and point your toes out.
2 Tighten stomach muscles. Abdominal muscles support your spine when you lift, osetting the force of the load.
3 Lift with your legs, not your back.
4 Keep the load close. The closer it is to your spine, the less force it exerts on your back.
5 Keep your back upright, whether lifting or setting down the load. Do not add the weight of your body to the load. Avoid twisting your
body and back.
6 Follow the same techniques in reverse to set the load down.
Before working inside your computer
1 Ensure that your work surface is at and clean to prevent the computer cover from being scratched.
2 Turn o your computer.
3 If the computer is connected to a docking device (docked), undock it.
4 Disconnect all network cables from the computer (if available).
CAUTION: If your computer has an RJ45 port, disconnect the network cable by rst unplugging the cable from your
computer.
5 Disconnect your computer and all attached devices from their electrical outlets.
6 Open the display.
7 Press and hold the power button for few seconds, to ground the system board.
CAUTION: To guard against electrical shock unplug your computer from the electrical outlet before performing Step # 8.
CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an
unpainted metal surface at the same time as touching a connector on the back of the computer.
8 Remove any installed ExpressCards or Smart Cards from the appropriate slots.
After working inside your computer
After you complete any replacement procedure, ensure you connect any external devices, cards, and cables before turning on your
computer.
Working on your computer 9
CAUTION: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use batteries
designed for other Dell computers.
1 Replace the battery.
2 Replace the base cover.
3 Connect any external devices, such as a port replicator or media base, and replace any cards, such as an ExpressCard.
4 Connect any telephone or network cables to your computer.
CAUTION: To connect a network cable, rst plug the cable into the network device and then plug it into the
computer.
5 Connect your computer and all attached devices to their electrical outlets.
6 Turn on your computer.
10 Working on your computer
Removing and installing components
This section provides detailed information on how to remove or install the components from your computer.
Recommended tools
The procedures in this document require the following tools:
• Phillips #0 screwdriver
• Phillips #1 screwdriver
• Plastic scribe
NOTE: The #0 screw driver is for screws 0-1 and the #1 screw driver is for screws 2-4
Screw size list
Table 1. Screw size list
Component M2x2 M2x3 M2x4 M2.5x2.5 M2.5x5 M2.0x5.5 M3x3 2.0D
0.8+2.2L K
Hinge Bracket L + R to LCD cover 10
LCD Module to LCD cover 4
TP DOME SUPP BRK to palmrest 2
CLICKPCB_SUPP_BRK_ASSY to
palmrest
4
Thermal (GPU) to System board
(For DSC)
3
Type C BRK to System board 1
HDD BRK to HDD Module 4
Dc-IN to palmrest 1
System board to palmrest 1
Power board to palmrest 1
VGA board to palmrest 2
WWAN board to palmrest 1
IO board to palmrest 2
2
Removing and installing components 11
Hinge Bracket L + R to palmrest 5
HDD BRK to palmrest 4
FAN to palmrest 2
Battery to palmrest 5
WLAN module to System board 1
WWAN module to WWAN board 1
SSD to palmrest 1
FP BRK to palmrest 1
Base to hinge plate L+R to
palmrest
SIM tray – optional
SIM tray is an optional component. You will see a SIM tray only in systems shipped with a WWAN card.
Removing the SIM tray – WWAN models
1 Follow the procedure Before working inside your computer
2 Open the SIM card slot cover on the right side of the system.
3 Insert the tip of a paperclip into the hole of the SIM tray slot and then pull out and remove the SIM tray.
12 Removing and installing components
Installing the SIM tray – WWAN models
1 Align and push the SIM tray back into the SIM tray slot.
2 Close the SIM card slot cover.
3 Follow the procedure in After working inside your computer
SD card – optional
SD card is an optional component. You will see a SD card only in systems shipped with a WWAN card.
Removing the SD card – WWAN models
1 Follow the procedure Before working inside your computer
2 Push the SD card so that the SD card pops out from its slot, and then remove it from the system.
Installing the SD card – WWAN models
1 Push the SD card into its slot until the SD card gets secured with a click sound.
2 Follow the procedure in After working inside your computer
Base Cover
Removing the base cover
1 Follow the procedure in Before working inside your computer
2 Remove the SIM tray (WWAN models):
3 To remove the base cover:
a Loosen the 10 M2.5xL8.5 captive screws that secure the base cover to the computer .
Removing and installing components 13
b Pry the base cover from the upper right edge [1] and continue to pry the outer edges of the base cover in clockwise direction
[2].
NOTE: You must use a plastic scribe to pry the base cover from the edge [1].
14 Removing and installing components
4 Lift the base cover away from the computer.
Removing and installing components 15
Installing base cover
1 Align the base cover with the screw holders on the computer.
2 Press the edges of the cover until it clicks into place.
3 Tighten the 10 M2.5xL8.5 screws to secure the base cover to the computer.
4 Install the SIM tray (WWAN models).
5 Follow the procedure in After working inside your computer
Battery
Removing battery
1 Follow the procedure in Before working inside your computer.
2 Remove the:
aRemoving the SIM tray – WWAN models
bbase cover
3 To remove the battery:
a Disconnect the battery cable from the connector on the system board .
b Remove the 5 M2x3 screws that secure the battery to the computer [1].
NOTE: The 3-cell battery has only 3 screws.
c Lift the battery away from the computer [2].
16 Removing and installing components
Installing the battery
1 Insert the battery into the slot on the computer.
2 Replace the 5 M2x3 screws to secure the battery to the computer.
NOTE: The 3-cell battery has only 3 screws.
3 Connect the battery cable to the connector on the system board.
4 Install the:
abase cover
bSIM tray (WWAN models)
5 Follow the procedure in After working inside your computer.
WLAN Card
Removing the WLAN card
1 Follow the procedure in Before working inside your computer.
2 Remove the:
aRemoving the SIM tray – WWAN models
bbase cover
cbattery
3 To remove the WLAN card:
a Remove the M2x3 screw that secures the WLAN bracket to the system [1].
b Slightly pull the bracket and lift it o the WLAN card [2].
c Disconnect the WLAN antenna cables from the connectors on the WLAN card [3].
Removing and installing components 17
d Pull the WLAN card from its connector on the system board [4].
Installing the WLAN card
1 Insert the WLAN card into its connector on the system board.
2 Route the antenna cables on the wireless card slot and secure the antennas underneath the wireless card, and then connect the two
antenna cables to the connectors on the WLAN card.
NOTE: Connect the MAIN antenna (white) to the MAIN pin and AUX antenna (black) to the AUX pin, respectively.
3 Replace the WLAN card holder on the WLAN card.
4 Tighten the M2x3 screw to secure the WLAN card and card holder to the system board.
5 Install the:
abattery
bbase cover
cSIM tray (WWAN models)
6 Follow the procedure in After working inside your computer
WWAN card – optional
Removing the WWAN card
1 Follow the procedure in Before working inside your computer.
2 Remove the:
aRemoving the SIM tray – WWAN models
bbase cover
cbattery
18 Removing and installing components
3 To remove the WWAN card:
a Remove the M2x3 screw that secures the WWAN metal bracket to the system [1] and then lift and remove the metal bracket o
the WWAN card [2].
b Disconnect the two antenna cables from the WWAN card [3].
c Pull out the WWAN card from its connector on the system board [4].
Installing the WWAN card
1 Insert the WWAN card into its connector on the system board.
2 Connect the two antenna cables to the WWAN card.
NOTE: The WWAN antennas should be routed underneath the display cable and above the VGA daughter board cable, and
then secured with the adhesive tape on the palm-rest.
3 Replace the metal bracket on the WWAN.
4 Tighten the M2x3 screw to secure the WWAN card and bracket to the system board.
5 Install the:
abattery
bbase cover
cInstalling the SIM tray – WWAN models
6 Follow the procedure in After working inside your computer
VGA board
Removing VGA board
1 Follow the procedure in Before working inside your computer.
2 Remove the:
abase cover
bbattery
3 To remove the VGA board:
a Disconnect the VGA daughter board cable from the VGA daughter board [1].
Removing and installing components 19
b Remove the two M2x3 screws that secure the VGA board to the system [2].
c Lift the VGA board from the system [3].
Installing VGA board
1 Place the VGA board in its slot on the system.
2 Replace the two M2x3 screws to secure the VGA board to the system.
3 Connect the VGA daughter board cable to the VGA daughter board.
4 Install the:
abattery
bbase cover
5 Follow the procedure in After working inside your computer.
Memory Module
Removing the memory module
1 Follow the procedure in Before working inside your computer.
2 Remove the:
aRemoving the SIM tray – WWAN models
bbase cover
cbattery
3 To remove the memory module:
a Pry apart the memory module latches until the memory module pops out [1].
b Lift and remove the memory module from the system board [2].
20 Removing and installing components
Installing the memory module
1 Insert the memory module into its connector at a 30 degree angle until the contacts are fully seated into the slot. Then, press the
module until the clips secure the memory module.
2 Install the:
abattery
bbase cover
3 Follow the procedure in After working inside your computer.
Removing and installing components 21
Power button board
Removing power button board
1 Follow the procedure in Before working inside your computer.
2 Remove the:
aRemoving the SIM tray – WWAN models
bbase cover
cbattery
dHard disk
eSystem fan
fVGA board
3 To remove the power button board:
a Disconnect the power button board cable from its connector on the system board [1] and peel the adhesive to release it [2].
b Remove the M2x2 screw that secures the power button board to the system [3].
c Slightly pull and lift the power button board from the system [4].
Installing power button board
1 Place the power button board in its slot to secure it under the metal clip.
2 Tighten the M2x2 screw that secures the power button board to the system.
3 Secure the adhesive-backed power button board cable to the system and then connect the cable to its connector on the system
board.
22 Removing and installing components
4 Install the:
aVGA board
bsystem fan
chard disk
dbattery
ebase cover
fSIM tray (WWAM models)
5 Follow the procedure in After working inside your computer.
Heat sink
Removing the heatsink
1 Follow the procedure in Before working inside your computer.
2 Remove the:
abase cover
bbattery
3 To remove the heatsink:
a Loosen the 4 M2.5x2.5 captive screws that secure the heatsink to the computer [1], and then remove another 3 M2x3 screws
to release it from the system [2].
NOTE: Remove the heat sink screws in sequential order as indicated on the heat-sink.
b Lift the heatsink away from the computer [2].
Removing and installing components 23
Installing the heatsink
1 Insert the heatsink into the slot on the computer.
2 Tighten the M2.5x2.5 screws and replace the three M2x3 screws to secure the heatsink to the computer.
NOTE: Tighten the heat sink screws in sequential order as indicated on the heat-sink.
3 Install the:
abattery
bbase cover
4 Follow the procedure in After working inside your computer.
System Fan
Removing the system fan
1 Follow the procedure in Before working inside your computer.
2 Remove the:
abase cover
bbattery
3 To remove the system fan:
a Unroute the eDP cable from its routing channel on the system fan [1] and disconnect the system fan cable from its connector on
the system board [2].
24 Removing and installing components
b Remove the 2 M2.5x5 screws that secure the fan to the computer [1] and lift the fan o the computer [2].
Installing the system fan
1 Place the fan on the computer.
2 Tighten the 2 M2.5x5 screws to secure the fan to the computer.
Removing and installing components 25
3 Connect the fan cable to the system board.
4 Route the eDP cable through its routing channel on the system fan.
NOTE: Display cable should be routed above the WWAN antennas (for models shipped with a WWAN card), and then
secured with conductive tape on the palm rest.
5 Install the:
abattery
bbase cover
6 Follow the procedure in After working inside your computer.
SATA Solid State Drive (SSD)
Removing the SSD card
1 Follow the procedure in Before working inside your computer.
2 Remove the:
abase cover
bbattery
3 To remove the Solid State Drive (SSD) card:
a Remove the single (M2x3) screw that secures the SSD to the system [1].
b Slide and lift the SSD from the system [2].
26 Removing and installing components
Installing the SSD card
1 Insert the SSD card into its slot on the system.
2 Replace the single (M2x3) screw that secures the SSD card to the system.
3 Install the: .
abattery
bbase cover
4 Follow the procedure in After working inside your computer.
Hard drive
Removing the hard disk drive
1 Follow the procedure in Before working inside your computer.
2 Remove the:
aRemoving the SIM tray – WWAN models
bbase cover
cbattery
3 To remove the hard disk drive (HDD):
a Disconnect the HDD cable from the system board [1].
b Peel the adhesive tape that secures the HDD cable to the system board [2]
c Remove the 4 M2.0x5.5 screws that secure the HDD to the palmrest [1].
d Lift the HDD from the computer [2].
Removing and installing components 27
4 Disconnect the HDD cable interposer.
5 Then, remove the M3x3 screws to detach the bracket from the HDD.
28 Removing and installing components
6 Lift the HDD bracket to remove it from the HDD.
Installing the hard disk drive
1 Tighten the M3xL3 screws that secure the bracket to the HDD.
2 Connect the HDD cable interposer.
3 Insert the HDD into the connector on the computer.
4 Tighten the 4 M2.0x5.5 screws to secure the HDD to the computer.
Removing and installing components 29
5 Route the hard drive cable underneath the bottom-right corner of the hard drive bracket and ax the adhesive tape to secure the
hard drive cable to the system board.
6 Connect the HDD cable to the system board.
7 Install the:
abattery
bbase cover
8 Follow the procedure in After working inside your computer.
Input-Output board
Removing the Input-Output board
1 Follow the procedure in Before working inside your computer.
2 Remove the:
abase cover
bbattery
cspeaker
3 To remove the Input-Output (I/O) board:
a Disconnect the I/O board cable [1], peel the adhesive tape that secures the I/O cable to the system [2].
b Remove the two M2x3 screws that secure the I/O board to the system [1] and lift the I/O board o the palmrest [2].
30 Removing and installing components
Installing the Input-Output board
1 Place the Input-Output (I/O) board into its slot on the palmrest.
2 Replace the M2x3 screws to secure the I/O board to the palmrest.
3 Connect the I/O board cable to its connector on the system board.
4 Install the:
aspeaker
bbattery
cbase cover
5 Follow the procedure in After working inside your computer
Fingerprint reader – optional
Removing the ngerprint reader
1 Follow the procedure in Before working inside your computer.
2 Remove the:
abase cover
bbattery
Removing and installing components 31
3 To remove the ngerprint reader:
a Disconnect the ngerprint reader cable from its connector on the system board [1], peel the adhesive that secures the cable to
the palmrest [2].
b Peel the adhesive tape that secures the ngerprint reader to the palmrest [3].
c Remove the M2x2 screw securing the metal bracket of the connector [4] and lift it o the computer [5]
d Lift the ngerprint reader o the computer
32 Removing and installing components
Installing the ngerprint reader
1 Place the ngerprint reader into the slot on the palmrest.
2 Place the metal bracket on the ngerprint reader and replace the M2x2 screw to secure the ngerprint reader to the system.
3 Secure the metal bracket on the ngerprint reader with an adhesive tape.
4 Ax the adhesive–backed cable to secure it to the palmrest.
5 Connect the ngerprint reader cable to the connector on the system board.
6 Install the:
abattery
bbase cover
7 Follow the procedure in After working inside your computer
Coin cell battery
Removing the coincell battery
1 Follow the procedure in Before working inside your computer.
2 Remove the:
abase cover
bbattery
3 To remove the coin cell:
a Pry the coincell battery until it pops out from its slot [1].
b Lift and remove the coin cell from the system [2].
Removing and installing components 33
Installing the coincell battery
1 Place the coin cell into the slot on the system board.
2 Connect the battery cable to the system board.
3 Install the:
abattery
bbase cover
4 Follow the procedure in After working inside your computer
Speakers
Removing the speakers
1 Follow the procedure in Before working inside your computer.
2 Remove the:
abase cover
bbattery
3 To remove the speakers:
a Disconnect the speaker cable from the connector on the system board [1].
b Unroute the speaker cable from the routing channel [2].
4 Lift the speakers from the computer.
34 Removing and installing components
Installing the speakers
1 Place the speakers into the slots on the computer.
2 Route the speaker cable through its routing channel.
3 Connect the speaker cable to the connector on the system board.
4 Install the:
abattery
bbase cover
5 Follow the procedure in After working inside your computer.
Touchpad panel
Removing the touchpad
1 Follow the procedure in Before working inside your computer.
2 Remove the:
abase cover
bbattery
3 Remove the two M2x2 screws that secures the touchpad bracket to the system [1].
4 Peel o the adhesive tape that secures the touchpad bracket [2].
Removing and installing components 35
5 Lift the metal bracket from the system.
6 Disconnect the touchpad cable from its connector on the system board [1] and Peel o the adhesive that secures the TP cable to the
touchpad to release it from the touchpad.
7 Peel o the adhesive tape that secures the touchpad panel [2].
36 Removing and installing components
8 Remove the four M2x2 screws that secure the touchpad on the computer [1] and lift the touchpad from the system [2].
Installing the touchpad
1 Place the touchpad into the slot on the system and replace the four M2x2 screws to secure it to the system.
2 Ax the adhesive tape to secure the touchpad pane.
Removing and installing components 37
3 Connect the touchpad cable to the connector and ax the adhesive-backed cable to secure it to the touchpad.
4 Align and place touchpad bracket over the plastic hold down and replace the two M2x2 screws to secure it.
5 Ax the adhesive tape to secure the touchpad bracket
6 Install the:
abattery
bbase cover
7 Follow the procedure in After working inside your computer.
Display assembly
Removing the display assembly
1 Follow the procedure in Before working inside your computer.
2 Remove the:
abase cover
bbattery
chard drive
dRemoving the WLAN card
eRemoving the WWAN card
3 Remove the eDP cable from its connector on the system board [1] and unroute the cable from the routing channel on the system fan
[2].
4 Unroute the eDP cable from the routing channel on the system [3].
5 Peel the tape securing the WLAN cables [4] and unroute the cables from the routing channel.
6 Then, open the palmrest assembly and ip over the computer on a at surfaced table.
38 Removing and installing components
7 Remove the 5 M2.5x5 screws that secure the hinge brackets to palm rest [1] and lift the display assembly away from the computer
[2].
Installing the display assembly
1 Place the display assembly to align with the screw holders on the computer.
2 Replace the 5 M2.5x5 screws to secure the hinge brackets to palm rest.
Removing and installing components 39
3 Turn over the computer
4 Route the WLAN cables through the routing channel and secure the cables to the system with adhesive tape.
5 Route the display cable through the routing channel on the system fan and the clip on the system, and connect the display cable to its
connector on the system board.
NOTE: Display cable should be routed above the WWAN antennas (for models shipped with a WWAN card), and then
secured with conductive tape on the palm rest.
6 Install the:
aInstalling the WWAN card
bInstalling the WLAN card
chard drive
dbattery
ebase cover
7 Follow the procedure in After working inside your computer
System board
Removing system board
1 Follow the procedure in Before working inside your computer.
2 Remove the:
abase cover
bbattery
chard drive
dfan
eWLAN card
fWWAN card
gdisplay assembly
3 Disconnect the following cables and connectors:
a VGA cable [1]
b Unroute the VGA cable from the routing channel [2]
c Speaker cable connector [3]
d DC-in cable [4]
40 Removing and installing components
4 Disconnect the following cables :
a Power button board cable [1]
b I/O cable [2]
c Touchpad cable [3]
d Keyboard backlight cable [4]
e Keyboard cable [5]
Removing and installing components 41
5 Remove the M2x4 screw that secures the system board to the system.
42 Removing and installing components
6 To remove the system board:
• For systems shipped with WWAN card and ngerprint sensor:
1 Carefully lift the right side of the system board and ip it over.
2 Disconnect the WWAN daughter board FPC [1] and VGA daughter board cable [2] from the connectors on the bottom side of
the system board.
3 Lift the system board from the system.
Removing and installing components 43
• For other congurations, lift the system board.
7 Remove the screw securing the USB Type-C bracket to the system board [1] and lift the USB Type-C bracket from the system board
[2].
44 Removing and installing components
Installing the system board
1 Connect the WWAN and ngerprint cables to the connectors on the bottom side of the system board.
NOTE: This step is applicable only for systems shipped with WWAN card and ngerprint reader.
2 Align the system board with the screw holders on the computer.
3 Tighten the M2x4 screw to secure the system board to the computer.
4 Connect the Power button board, I/O, touchpad, keyboard backlight, and the keyboard cables to their respective connectors.
5 Connect the DC-in, Speaker, and the VGA cables to their respective connectors.
6 Route the VGA cable through its routing channel.
7 Install the:
adisplay assembly
bWWAN card
cWLAN card
dfan
ehard drive
fbattery
gbase cover
8 Follow the procedure in After working inside your computer.
Removing and installing components 45
DC-In Port
Removing the DC-in port
1 Follow the procedure in Before working inside your computer.
2 Remove the:
abase cover
bbattery
chard drive
dfan
eWLAN card
fWWAN card
gdisplay assembly
hsystem board
3 To remove the DC-in port:
a Peel the tape securing the power-adapter cable in place.
b Unroute the power-adapter cable [1].
c Remove the M2x3 screw that secures the DC-in port to the palmrest [2].
d Lift and remove the DC-in port from the system [3].
Installing the DC-in port
1 Place the DC-in port in its place on the palmrest.
2 Replace the M2x3 screw to secure the port to the palmrest.
3 Route the DC-in cable through its routing channel.
4 Secure the DC-in cable with the adhesive tape.
5 Install the:
46 Removing and installing components
asystem board
bdisplay assembly
cWLAN card
dWWAN card
efan
fhard drive
gbattery
hbase cover
6 Follow the procedure in After working inside your computer
Display hinge cover
Removing display hinge cover
1 Follow the procedure in Before working inside your computer.
2 Remove the:
abase cover
bbattery
chard drive
dRemoving the WLAN card
eRemoving the WWAN card
fdisplay assembly
3 To remove the display hinge cover:
a Press the display hinge cover from both sides [1].
b Lift the display hinge cover away from the display hinge [2].
c Repeat step a and step b to remove the other display hinge cover.
Removing and installing components 47
Installing display hinge cover
1 Place the display hinge cover on the display hinge and press to secure it to the system.
2 Install the:
adisplay assembly
bInstalling the WWAN card
cInstalling the WLAN card
dhard drive
ebattery
fbase cover
3 Follow the procedure in After working inside your computer.
LCD Bezel
Removing the LCD bezel
1 Follow the procedure in Before working inside your computer.
2 Remove the:
abase cover
bbattery
chard drive
dRemoving the WLAN card
eRemoving the WWAN card
fdisplay assembly
gdisplay hinge cover
3 Using a plastic scribe, gently open the bezel by prying from the outer edge of the top side of the display bezel [1] , and then continue
throughout the system [2]. Lift the bezel away from the system.
NOTE: Use a plastic scribe and handle the bezel with your hands to avoid leaving glue residue on the display panel
48 Removing and installing components
Installing the LCD bezel
1 Replace the bezel and gently press on the edges to snap the bezel into place.
2 Install the:
adisplay hinge cover
bdisplay assembly
cInstalling the WWAN card
dInstalling the WLAN card
ehard drive
fbattery
gbase cover
3 Follow the procedure in After working inside your computer
Camera
Removing the camera
1 Follow the procedure in Before working inside your computer.
2 Remove the:
abase cover
bbattery
cRemoving the WLAN card
dRemoving the WWAN card
edisplay assembly
fdisplay hinge cover
Removing and installing components 49
gLCD bezel
3 Remove the adhesive tapes securing the camera to the LCD back cover [1].
4 Disconnect the camera cable [2] and lift the camera to release it from the adhesive securing it to the LCD back cover [3].
Installing the camera
1 Place the camera on the LCD back cover.
2 Connect the camera cable to its connector.
3 Ax the adhesive tapes to secure the camera to the LCD back cover.
4 Install the:
aLCD bezel
bdisplay hinge cover
cdisplay assembly
dInstalling the WWAN card
eWLAN
fbattery
gbase cover
5 Follow the procedure in After working inside your computer
50 Removing and installing components
LCD Panel
Removing the LCD panel
1 Follow the procedure in Before working inside your computer.
2 Remove the:
abase cover
bhard drive
cbattery
dRemoving the WLAN card
eRemoving the WWAN card
fdisplay assembly
gdisplay hinge cover
hLCD bezel
3 Remove the adhesive tape that secures the eDP cable to the display panel [1].
4 Unroute the eDP cable from the routing channel [2].
5 Then, remove the 4 M2x2 screws [1] securing the LCD panel to the LCD back cover and ip it over to expose the eDP cable
connector [2].
Removing and installing components 51
6 Lift up the adhesive sticker [1]and disconnect the cable from the LCD panel [2,3].
52 Removing and installing components
Installing the LCD Panel
1 Connect the LCD cable to its connector on the back side of the LCD panel.
2 Ax the adhesive sticker.
3 Place the LCD panel on the LCD back cover and align the LCD panel with the screw holders on the LCD back cover.
4 Replace the 4 M2x2 screws to secure the LCD panel to the LCD back cover.
5 Route the eDP cable through the routing channel and secure the cable to the display panel with an adhesive tape.
6 Install the:
aLCD bezel
bdisplay hinge cover
cdisplay assembly
dWLAN
eInstalling the WLAN card
fhard drive
gbattery
hbase cover
7 Follow the procedure in After working inside your computer
eDP and camera cable
Removing the eDP and camera cable
1 Follow the procedure in Before working inside your computer.
2 Remove the:
abase cover
bhard drive
cbattery
dRemoving the WLAN card
eRemoving the WWAN card
fdisplay assembly
gdisplay hinge cover
hLCD bezel
iLCD panel
3 Remove the 5 M2.5x2.5 screws securing the left hinge bracket to the LCD back cover [1] and lift the bracket away from the LCD back
cover [2].
4 Disconnect the camera cable from its connector on the LCD back cover [3].
Removing and installing components 53
5 Peel the adhesive tapes securing the display cable to the LCD back cover and unroute it from the routing channel.
Installing the eDP and camera cable
1 Route the display cable through its routing channel and secure the display cable to the LCD back cover with the adhesive tapes.
2 Connect the camera cable to its connector on the LCD back cover.
3 Replace the 5 M2.5x2.5 screws to secure the left hinge bracket to the LCD back cover.
4 Secure the eDP cable to the LCD back cover with adhesive tapes.
54 Removing and installing components
5 Install the:
aLCD panel
bLCD bezel
cdisplay hinge cover
ddisplay assembly
eWWAN
fInstalling the WLAN card
ghard drive
hbattery
ibase cover
6 Follow the procedure in After working inside your computer
LCD Hinge
Removing the LCD hinge
1 Follow the procedure in Before working inside your computer.
2 Remove the:
abase cover
bbattery
cRemoving the WLAN card
dRemoving the WWAN card
edisplay assembly
fLCD bezel
3 Remove the 10 M2.5x2.5 screws that secure the left and right hinge brackets to the LCD back cover [1] and remove it from the
system [2].
Removing and installing components 55
Installing the LCD hinge
1 Place the left and right hinge brackets on the LCD back cover, align with the lock tabs on the side of LCD back cover.
2 Tighten the 10 M2.5x2.5 screws to secure the left and right hinge brackets to the LCD back cover.
3 Install the:
aLCD bezel
bdisplay assembly
cWWAN card
dInstalling the WLAN card
ebattery
fbase cover
4 Follow the procedure in After working inside your computer
Palmrest
Removing the palmrest
1 Follow the procedure in Before working inside your computer.
2 Remove the:
abase cover
bbattery
cheatsink
dfan
eWLAN card
fWWAN card
gmemory module
hHDD
iDC-in port
jI/O board
kcoincell battery
lspeakers
mtouchpad
ndisplay assembly
osystem board
NOTE: The component you are left with is the palmrest.
56 Removing and installing components
3 Install the following components on the new palmrest.
asystem board
bdisplay assembly
ctouchpad
dspeakers
ecoincell battery
fI/O board
gDC-in port
hmemory module
iWLAN card
jWWAN card
kHDD
lfan
mheatsink
nbattery
obase cover
4 Follow the procedure in After working inside your computer.
Removing and installing components 57
Technical specications
NOTE: Oerings may vary by region. For more information regarding the conguration of your computer in:
• Windows 10, click or tap Start > Settings > System > About.
Topics:
• Processor
• Memory
• Storage specications
• Audio specications
• Video specications
• Webcam specications
• Wired communications
• Wireless communications
• Ports and Connectors
• Display specications
• Keyboards Hot Key Denitions
• Touchpad
• Battery specications
• Adapter options
• System dimensions
• Security options
• Operating conditions
Processor
The system is built with Intel Celeron Processors and Core i processors.
Table 2. Supported processors
Processors Support List UMA Graphics
Intel® Celeron™ 3865U (2MB Cache, up to 1.8 GHz Intel® HD Graphics 610
Intel® Core™ i3-6006U (3MB Cache, up to 2.0 GHz Intel® HD Graphics 520
Intel® Core™ i5-7200U (3MB Cache, up to 3.1 GHz) Intel® HD Graphics 620
Intel® Core™ i3-7130U (3MB Cache, up to 2.7 GHz) Intel® HD Graphics 620
Intel® Core™ i5-8350U (6MB Cache, up to 3.6 GHz) Intel® UHD Graphics 620
Intel® Core™ i7-8550U (8MB Cache, up to 4.0 GHz) Intel® UHD Graphics 620
Intel® Core™ i5-8250U (6MB Cache, up to 3.4 GHz) Intel® UHD Graphics 620
3
58 Technical specications
Memory
Your computer supports a maximum of 32 GB of memory when you use two 16 GB DIMMs; however, 32-bit operating systems, such as the
32-bit version of Microsoft Windows 10, can only use a maximum of 4GB of address space. Moreover, certain components within the
computer require address space in the 4GB range. Any address space reserved for these components cannot be used by computer
memory; therefore, the amount of memory available to a 32-bit operating system is less than 4GB. •Greater than 4GB memory requires a
64-bit operating system.
Memory Feature
SoDIMM Slots 2
Minimum Memory
Conguration
4 GB
Maximum Memory
Conguration
32 GB
DIMM
Congurations:
(1 X 4GB; 1 x 8GB; 1 x 16 GB; 2 x 4GB; 2 x 8GB; 2 x 16GB;) 2400 MHz DDR4
Storage specications
• 2.5" 500GB 7200 RPM (7mm)
• 2.5" 500GB 8GB Value Hybrid (7mm)
• 2.5" 1TB 8GB Value Hybrid (7mm)
• 2.5" 1TB 5400RPM SMR (7mm)
• 128GB M.2 2280 SATA SSD
• 256GB M.2 2280 SATA SSD
• 256GB M.2 2280 PCIe SSD
• 512GB M.2 2280 PCIe SSD
Audio specications
Feature Specication
Types High-denition audio
Controller Realtek ALC3246
Stereo conversion Stereo conversion: 16/20/24-bit (analog-to-digital and digital-to-analog)
Internal interface High-denition audio codec
External interface microphone-in and stereo headphones/speakers universal connector
Speakers Two
Internal speaker
amplier • 2.5 W (RMS) per channel (peak)
• 2 W (RMS) per channel (average)
Volume controls Hot keys
Technical specications 59
Video specications
Table 3. Table showing video specifcations
Feature Specication
Type Integrated on system board, hardware
accelerated
Controller UMA :
• Sky Lake: Intel HD Graphics 520
• Kaby Lake: Intel HD Graphics 610\620,
Intel UHD Graphics 620
Discrete:
• AMD Radeon 530
External display support VGA, HDMI 1.4
Webcam specications
This topics lists out the detailed camera specications.
Easy Remote Collaboration:
• Video conference online with a built-in camera.
• Touch congurations include Infra-Red camera which is dedicated to support Windows Hello feature but also functions as normal RGB
camera.
Table 4. Webcam specications
Webcam Features HD VGA Infra-Red
Mode RGB Infra-Red RGB
Camera Type HD xed focus VGA xed focus HD xed focus
Sensor Type CMOS sensor technology CMOS sensor
technology
CMOS sensor technology
Resolution: Motion Video Up to 1280 x 720 (0.92
MP)
Up to 640 X 480 (0.3
MP)
Up to 1280 x 720 (0.92 MP)
Resolution: Still Image Up to 1280 x 720
(0.92MP)
Up to 640 X 480
(0.3MP)
Up to 1280 x 720 (0.92MP)
Imaging Rate Up to 30 frames per
second
Up to 30 frames per
second
Up to 30 frames per second
Wired communications
Table 5. Realtek RTL8111-HSD Gigabit Ethernet Controller
Network Adapter (NIC)
Realtek RTL8111-HSD Gigabit Ethernet Controller Integrated on system board
External connector type RJ-45
60 Technical specications
Data Rates 10/100/1000 Mbps
Controller bus architecture PCI-e V1.1x1
Power consumption (full operation per data rate connection speed) 1000 Mbps: 828 mW
100 Mbps: 441.77 mW
10 Mbps: 387.94 mW
Power consumption (standby operation) WOL Disabled: 10mW (Disabled using driver)
No Link (w/ WOL): 51.89 mW (cable Disconnent)
10 Mbps Idle (w/ WOL): 68 mW
100 Mbps Idle (w/ WOL): 176 mW
IEEE standards compliance 802.3, 802.3ab, 802.3u, 802.az
Boot ROM Support Support boot from PXE option ROM
Network Transfer Rate Full duplex at 10, 100, or 1000 Mbps and
half duplex at 10 or 100 Mbps.
Operating Temp/Storage Temp 0C to70C/-55C to 125C
Operating Humidity 30°C / 60% RH (Level 3)
Operating System Driver support Linux, Win7, Win10
Manageability WOL, PXE
Wireless communications
Table 6. Qualcomm QCA9377 802.11ac MU-MIMO Dual Band (1x1) Wi-Fi + Bluetooth 4.1 LE M.2 Wireless Card
Attribute Specication
Host interface M.2 2230 form factor (WiFi– PCIe, Bluetooth – USB)
Network standard 802.11a, 802.11b, 802.11g, 802.11n and 802.11ac
11ac Wave2 feature MU-MIMO RX
Wi-Fi Alliance Certications 802.11a, 802.11b, 802.11g, WPA, WPA2, WMM, 11ac, Wi-Direct,
WMM-Power Save, WiProtected Setup, Voice-Personal
Operating Frequency Bands 2.4 GHz (802.11b/g/n) and 5 GHz (802.11a/n/ac)
Dual Diversity Antenna Switching Dual diversity antenna switching for systems designed with main
and auxiliary antennas
Data Rate 802.11ac – Up to 433 Mbps; 802.11n - Up to 150 Mbps; 802.11a/g -
Up to 54 Mbps
802.11b - Up to 11 Mbps
Receive Sensitivity 802.11ac: -59 dBm@ 433.3 Mbps
802.11n/a: -65 dBm@ 150 Mbps ; -68 dBm @ 72.2Mbps
802.11g/a: -72 dBm@ 54 Mbps
Technical specications 61
Attribute Specication
802.11b: -85 dBm@ 11 Mbps
Security
Authentication
EAP Methods
Open, Shared, WPA, WPA-PSK, WPA2, WPA2-PSK
EAP-TLS, EAP-TTLS (MSCHAPv2), PEAPv0(EAP-MS-CHAPv2)
Client Utility Native Wi-Fi and Bluetooth Microsoft UI support
Radio On/O Hardware and software on/o disables transmit and receive to
comply with aviation in-ight restrictions
Roaming Seamless roaming between 802.11a, 802.11b, 802.11b/g, 802.11n and
802.11ac access points
Wake On Wireless Supported
Miracast (WiFi Display) Supports Miracast (WiFi Display) on Win8.1/10
Wireless PAN Standard Dual-mode Bluetooth™ 4.1, BLE
Bluetooth Data rates Up to 3Mbps
Bluetooth Operating Frequency Bands 2.4GHz
Transmission FHSS (Frequency Hopping Spread Spectrum)
Bluetooth Data Encryption 128-bit encryption
Bluetooth Receive Sensitivity ‐70dBm@BER≤0.01% (EDR)
-100dBm@BER≤30.8% (LE nominal)
Temperature Operating temperature -10° to +65° C
Storage temperature of –40° to +70° C
Humidity Up to 90%
Table 7. Qualcomm QCA61x4A 802.11ac MU-MIMO Dual Band (2x2) Wi-Fi + Bluetooth 4.1 LE M.2 Wireless Card
Attribute Specication
Host interface M.2 2230 form factor (WiFi– PCIe, Bluetooth – USB)
Network standard 802.11a, 802.11b, 802.11g, 802.11n and 802.11ac
11ac Wave2 feature MU-MIMO RX
Wi-Fi Alliance Certications 802.11a, 802.11b, 802.11g, WPA, WPA2, WMM, 11ac, Wi-Direct,
WMM-Power Save, WiProtected Setup, Voice-Personal
Operating Frequency Bands 2.4 GHz (802.11b/g/n) and 5 GHz (802.11a/n/ac)
Dual Diversity Antenna Switching Dual diversity antenna switching for systems designed with main
and auxiliary antennas 2x2 MIMO operation when in 802.11n mode
with 2x2 or greater Access Point
62 Technical specications
Attribute Specication
Data Rate 802.11ac – Up to 867 Mbps; 802.11n - Up to 450 Mbps; 802.11a/g -
Up to 54 Mbps
802.11b - Up to 11 Mbps
Receive Sensitivity 802.11ac: -59 dBm@ 400 Mbps; - 57dBm @ 866.7Mbps
802.11n/a: -67 dBm@ 300 Mbps ; -70 dBm @ 144.4Mbps
802.11g/a: -75 dBm@ 54 Mbps
802.11b: -85 dBm@ 11 Mbps
Security
Authentication
EAP Methods
Open, Shared, WPA, WPA-PSK, WPA2, WPA2-PSK
EAP-TLS, EAP-TTLS (MSCHAPv2), PEAPv0(EAP-MS-CHAPv2)
Client Utility Native Wi-Fi and Bluetooth Microsoft UI support
Radio On/O Hardware and software on/o disables transmit and receive to
comply with aviation in-ight restrictions
Roaming Seamless roaming between 802.11a, 802.11b, 802.11b/g,
802.11n and 802.11ac access points
Wake On Wireless Supported
Miracast (WiFi Display) Supports Miracast (WiFi Display) on Win8.1/10
Wireless PAN Standard Dual-mode Bluetooth™ 4.1, BLE
Bluetooth Data rates Up to 3Mbps
Bluetooth Operating Frequency Bands 2.4GHz
Transmission FHSS (Frequency Hopping Spread Spectrum)
Bluetooth Data Encryption 128-bit encryption
Bluetooth Receive Sensitivity ‐70dBm@BER≤0.01% (EDR)
-100dBm@BER≤30.8% (LE nominal)
Temperature Operating temperature -10° to +65° C
Storage temperature of –45° to +70° C
Humidity Up to 90%
Table 8. Intel® Dual Band Wireless-AC 8265 802.11AC 2x2 Wi-Fi + BT 4.2 LE M.2 Wireless Card
Attribute Specication
Host interface M.2 2230 form factor (WiFi– PCIe, Bluetooth – USB)
Network standard IEEE 802.11a/b/g/n/ac MU-MIMO RX
Technical specications 63
Attribute Specication
Wi-Fi Alliance Certications 802.11a/b/g/n/ac, WPA, WPA2, WMM, WPS, Wi-Fi Direct
Operating Frequency Bands 2.4 GHz and 5 GHz
Dual Stream N Support for two transmit and receive antennas enable better
wireless at the same distance when compared to older 802.11a/b/g
solutions.
Data Rate Up to 867 Mbps
Power Consumption Optimized power modes (sleep states) reduce power consumption
during periods of inactivity
Authentication
Authentication Protocols
Encryption
Product Safety
WPA and WPA2, 802.1X (EAP-TLS, TTLS, PEAP, LEAP, EAP-FAST),
EAP-SIM, EAP-AKA
PAP, CHAP, TLS, GTC, MS-CHAP, MS-CHAPv2
64-bit and 128-bit WEP, 128-bit AES-CCMP
UL, C-UL, CB (IEC60950-1)
Management Capabilities Alerting Support for Intel® AMT 11.x on KabyLake
Government Compliance FIPS, FISMA
Client Utility Intel PRO/Set Wireless Software v19.0 and later.
Radio On/O Supported
Roaming Supports seamless roaming between respective access points
(802.11b, 802.11g, 802.11a/b/g, and 802.11a/b/g/n/ac)
Wake On Wireless Supported
Wireless Display Native Miracast support by Windows 8.1 and 10
Wireless PAN Standard Dual Mode Bluetooth 4.2, BLE (HW ready, SW depends on OS,
Windows 10 supports up to Bluetooth 4.1)
Bluetooth Data rates 2.4GHz
Bluetooth Operating Frequency Bands 128-bit encryption
Bluetooth Proles Supported For Windows 7, includes DID, HID, PAN, HCRP, SPP, HFP, HSP
DUN, OPP, FTP, BIP, BPP, SYNCH, A2DP(source/sink), AVRCP
(target/controller), HOGP (LE HID)
Support for Microsoft Inbox Bluetooth proles in Windows 8.1 and
future OS versions.
Bluetooth Data Encryption 128-bit encryption
Bluetooth Output Power Power class 1
Temperature Operating temperature 0° to +50° C (Full performance at shield
temperatures up to 80° C)
Storage temperature of –40° to +70° C
Humidity Up to 90% RH non-condensing (at temperatures of 25° C to 35°
C)
64 Technical specications
Table 9. DW5811e Snapdragon™ X7 LTE (US AT&T, Verizon, Sprint Wireless, Canada Rogers, Telus, and Generic)
Carrier Verizon AT&T Sprint Rogers Telus Generic
Network LTE CAT6 LTE CAT6 LTE CAT6 LTE CAT6 LTE CAT6 LTE CAT6
Speed
(Downlink)
< 300 Mbps < 300 Mbps < 300 Mbps < 300 Mbps < 300 Mbps < 300 Mbps
Speed (Uplink) < 50 Mbps < 50 Mbps < 50 Mbps < 50 Mbps < 50 Mbps < 50 Mbps
Fallback
Network
NA HSPA+ NA HSPA+ HSPA+ HSPA+
Fallback Speed
(Downlink)
NA HSPA+ 42
Mbps
NA HSPA+ 42
Mbps
HSPA+ 42
Mbps
HSPA+ 42 Mbps
Frequency
Bands
Band 4, 13 LTE Band 13 LTE
Band 2, 4, 5, 17
and 7
Band 25, 26, 41
LTE
Band 13 LTE
Band 2, 4, 5, 17
and 7
Band 13 LTE
Band 2, 4, 5, 17
and 7
Band 1, 2, 3, 4, 5, 7, 8, 12,
13, 17, 20, 25, 26, 29, 30,
41 LTE
LTE/WWAN
Antenna
Main (Tx/Rx)
+Aux (Rx/
GNSS)
Main (Tx/Rx)
+Aux (Rx/
GNSS)
Main (Tx/Rx)
+Aux (Rx/
GNSS)
Main (Tx/Rx)
+Aux (Rx/
GNSS)
Main (Tx/Rx)
+Aux (Rx/
GNSS)
Main (Tx/Rx) +Aux (Rx/
GNSS)
Operating
System Support
Windows 8.1,
32/64 bits
Windows 7,
32/64 bits
Windows 10,
32/64 bits
Windows 8.1,
32/64 bits
Windows 7,
32/64 bits
Windows 10,
32/64 bits
Windows 8.1,
32/64 bits
Windows 7,
32/64 bits
Windows 10,
32/64 bits
Windows 8.1,
32/64 bits
Windows 7,
32/64 bits
Windows 10,
32/64 bits
Windows 8.1,
32/64 bits
Windows 7,
32/64 bits
Windows 10,
32/64 bits
Windows 8.1, 32/64 bits
Windows 7, 32/64 bits
Windows 10, 32/64 bits
Host Interface Supported both
USB 3.1 Gen 1/
USB 2.0
Supported both
USB 33.1 Gen 1/
USB 2.0
Supported both
USB 3.1 Gen 1/
USB 2.0
Supported both
USB 3.1 Gen 1/
USB 2.0
Supported both
USB 3.1 Gen 1/
USB 2.0
Supported both
USB 3.1 Gen 1/ USB 2.0
Table 10. Qualcomm Snapdragon X7 HSPA+ (DW5811e) for China and Indonesia regions
Carrier Generic China / Indonesia
Network HSPA+ HSPA+
Speed (Downlink) < 100 Mbps < 100 Mbps
Speed (Uplink) < 50 Mbps < 50 Mbps
Fallback Network HSPA+ HSPA+
Fallback Speed
(Downlink)
HSPA+ 42 Mbps HSPA+ 42 Mbps
Frequency Bands Band 1, 2, 3, 4, 5, 8, HSPA+ Band 1, 2, 3, 4, 5, 8, HSPA+
SIM Yes Yes
LTE/WWAN Antenna Main (Tx/Rx) +Aux (Rx/GNSS) Main (Tx/Rx) +Aux (Rx/GNSS)
Operating System Support Windows 8.1, 32/64 bits Windows 8.1, 32/64 bits
Technical specications 65
Carrier Generic China / Indonesia
Windows 10, 32/64 bits Windows 10, 32/64 bits
GNSS Supports both autonomous GNSS (GPS +
GLONASS) and assisted GNSS (A-GNSS)
Supports both autonomous GNSS (GPS +
GLONASS) and assisted GNSS (A-GNSS)
Host Interface USB 3.1 Gen 1/USB 2.0 USB 3.1 Gen 1/USB 2.0
Ports and Connectors
Table 11. Ports and Connectors
Feature Specications
USB USB Type-C with display port and power delivery
Modem NA
Audio Two channel high denition audio
Waves MaxxAudio Pro
Stereo conversion: 24-bit (analog-to-digital and digital-to-analog)
Internal Interface - high-denition audio codec.
External Interface - microphone-in and stereo headphones/
speakers universal connector
Speakers:Power / Peak Power: 2X2Wrms/2X2.5Wpeak, Internal
speaker amplier: 2 watt per channel, Internal microphone: digital
microphone dual microphone with camera)
No volume control buttons, only support hot-key keyboard button
Expansion SD 3.0 Memory card reader
Express Card NA
Display specications
This topics lists out the detailed display specications.
Table 12. 3490 Display specications
14.0– HD Non touch 14.0– FHD Non touch 14.0– FHD Touch
Type HD Anti-Glare FHD Anti-Glare FHD True-Life
Luminance/
Brightness
(typical)
HD 220nits FHD 220nits FHD 220nits
Diagonal 14.0 inches 14.0 inches 14.0 inches
Native
Resolution
HD 1366x768 FHD 1920x1080 FHD 1920x1080
66 Technical specications
14.0– HD Non touch 14.0– FHD Non touch 14.0– FHD Touch
Megapixels
(millions of
pixels)
HD 1.05 FHD 2.07 FHD 2.07
Pixels per Inch
(PPI)
112 for HD 157 for FHD 157 for FHD
Contrast Ratio
(min)
300:1 for HD 600:1 for FHD 600:1 for FHD
Refresh Rate 60 Hz 60 Hz 60 Hz
Horizontal
Viewing Angle
(min)
HD +40/- 40 degrees FHD +80/- 80 degrees FHD +80/- 80 degrees
Vertical
Viewing Angle
(min)
HD +10/-30 degrees FHD +80/-80 degrees FHD +80/- 80 degrees
Pixel Pitch HD 0.226 mm FHD 0.161 mm FHD 0.161 mm
Power
Consumption
(max)
HD 3.0 W FHD 2.85 W FHD 3.5 W
Keyboards Hot Key Denitions
Table 13. Keyboards Hot Key Denitions
Fn Key Combination Function
Fn+ESC Fn Toggle
Fn+ F1 Speaker Mute
Fn + F2 Volume Down
Fn + F3 Volume Up
Fn + F4 Rewind
Fn + F5 Play/Pause
Fn + F6 Fast forward
Fn + F8 Display Toggle (Win + P)
Fn + F9 Search
Fn + F10 Increase Keyboard Backlight Brightness
Fn + F11 Brightness up
Fn + F12 Brightness down
Fn + Printscreen Wireless
Technical specications 67
• Primary behavior is F1–F12 keys; Secondary behavior is media keys.
• Fn Lock only switches primary and secondary behavior on F1–F12
• F7 will behave the same because there is no secondary behavior
Function short cut keys
You can perform several actions using the function short cut keys.
• If Fn + F3 is for increasing volume, then you must press the Fn key and F3 keys together to increase the volume.
• If you wish to use the function keys directly without pressing the Fn key for each action, then you can activate the function key lock.
Press Fn and Esc keys together to activate the function key lock. This activates the function key.
Touchpad
Table 14. TouchPad
Dimensions 3490
Width 105 mm
Height 65 mm
Table 15. Supported gestures for Windows 10
Supported Gestures
Cursor moving
Clicking/ tapping
Click and drag
2-nger scroll
2-nger Pinch/ Zoom
2-nger tapping
3-nger tapping (Invoke Cortana)
3-nger swipe up (See all open windows)
3-nger swipe down (Show the desktop)
3-nger swipe right or left (Switch between open windows)
4-nger tapping (Invoke Action Center)
4-nger swipe right or left (Switch virtual desktops)
68 Technical specications
Battery specications
This topics lists out the detailed battery specications.
Table 16. Battery specications
42 Whr (3 Cell) Prismatic with
ExpressCharge
56 Whr (4 Cell) Prismatic with
ExpressCharge
Type Li-polymer Li-polymer
Length 184.00 mm (7.24 inch) 233.06 mm (9.170 inch)
Width 97.00 mm (3.82 inch) 90.73 mm (3.572 inch)
Weight 185 g 250.00 g
Height 5.90 mm (0.23 inch) 5.90 mm (0.23 inch)
Voltage 11.4VDC 15.2VDC
Typical Amp-hour capacity 3.5Ahr 3.67Ahr
Typical Watt-hour capacity 42Whr 56Whr
Temperature:
Operating • Charge: 0 °C to 50 °C (32 °F to
122 °F)
• Discharge: 0 °C to 70 °C (32 °F to
158 °F)
• Charge: 0 °C to 50 °C (32 °F to
122 °F)
• Discharge: 0 °C to 70 °C (32 °F to
158 °F)
Non-operating –20 °C to 65 °C (–4 °F to 149 °F) –20 °C to 65 °C (–4 °F to 149 °F)
Charging time:
Express Charge mode • 0~15°C: 4 hours
• 16~45°C: 2 hours
• 46~60°C: 3 hours
• 0~15°C: 4 hours
• 16~45°C: 2 hours
• 46~60°C: 3 hours
Standard mode • 0~15°C: 4 hours
• 16~60°C: 3 hours
• 0~15°C: 4 hours
• 16~60°C: 3 hours
ExpressCharge capable Yes Yes
BattMan capable Yes Yes
Adapter options
This topic lists the adapter specications.
Table 17. AC Adapter
Wattage E4 65W - 65 Wàtt AC AdapterE4 E4 65W BFR/PVC free
System supportability UMA/Discrete UMA/Discrete
Input voltage 100 to 240 VAC 100 to 240 VAC
Input current (max) 1.7 A 1.7 A
Input Frequency 50 Hz to 60 Hz 50 Hz to 60 Hz
Output current 3.34 A (continuous) 3.34 A (continuous)
Technical specications 69
Rated output voltage 19.5 VDC 19.5 VDC
Weight (kg) 0.23 0.29
Dimensions (HxWxD inches) 1.1x1.9x4.3 1.1 x 1.9 x 4.3
Dimensions (HxWxD mm) 28 x 47 x 108 28 x 47 x 108
Temperature range: 0° to 40°C 0° to 40°C
Operating 32° to 104°F 32° to 104°F
Storage -40° to 70°C
-40° to 158°F
-40° to 70°C
-40° to 158°F
System dimensions
This topic lists out the dimensions of the computer in detail.
System dimension
Weight (pounds/
kilogram)
Starts from 3.79 lb / 1.72 kg
Dimensions inches:
Height 0.82 in (21.0 mm)
Width 13.34 in (339.0 mm)
Depth 9.52 in (241.9 mm)
NOTE: System weight and shipping weight is based on a typical conguration and may vary based on the actual conguration.
Security options
This topic lists the security information.
• TPM 2.0 FIPS 140-2 Certied, TCG Certied (Windows® 10 only)
• Noble Wedge Lock Slot
• Optional Touch Fingerprint Reader
• Optional DDP|E Encryption Software
Operating conditions
Table 18. Operating conditions
Model Dell Latitude 3000 series
Temperature Range Operating 0° to 35°C (32° to 95°F)
Storage –40° to 65°C (–40° to 149°F)
Relative humidity (maximum) Operating 10% to 90%
Storage 0% to 95%
70 Technical specications
Model Dell Latitude 3000 series
Altitude (maximum) Operating 0 to 3048 m (0 to 10,000 ft)
Storage 0 to 10,668 m (0 to 35,000 ft)
Technical specications 71
Technology and components
This chapter details the technology and components available in the system.
Topics:
• Power adapter
• DDR4
• USB features
• HDMI 1.4
• USB Type-C
Power adapter
This laptop is shipped with 7.4mm barrel plug on power adapter.
WARNING: When you disconnect the power adapter cable from the laptop, grasp the connector, not the cable itself, and then
pull rmly but gently to avoid damaging the cable.
WARNING: The power adapter works with electrical outlets worldwide. However, power connectors and power strips vary
among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may
cause re or equipment damage.
DDR4
DDR4 (double data rate fourth generation) memory is a higher-speed successor to the DDR2 and DDR3 technologies and allows up to 512
GB in capacity, compared to the DDR3's maximum of 128 GB per DIMM. DDR4 synchronous dynamic random-access memory is keyed
dierently from both SDRAM and DDR to prevent the user from installing the wrong type of memory into the system.
DDR4 needs 20 percent less or just 1.2 volts, compared to DDR3 which requires 1.5 volts of electrical power to operate. DDR4 also supports
a new, deep power-down mode that allows the host device to go into standby without needing to refresh its memory. Deep power-down
mode is expected to reduce standby power consumption by 40 to 50 percent.
DDR4 Details
There are subtle dierences between DDR3 and DDR4 memory modules, as listed below.
Key notch dierence
The key notch on a DDR4 module is in a dierent location from the key notch on a DDR3 module. Both notches are on the insertion edge
but the notch location on the DDR4 is slightly dierent, to prevent the module from being installed into an incompatible board or platform.
4
72 Technology and components
Figure 1. Notch dierence
Increased thickness
DDR4 modules are slightly thicker than DDR3, to accommodate more signal layers.
Figure 2. Thickness dierence
Curved edge
DDR4 modules feature a curved edge to help with insertion and alleviate stress on the PCB during memory installation.
Figure 3. Curved edge
Memory Errors
Memory errors on the system display the new ON-FLASH-FLASH or ON-FLASH-ON failure code. If all memory fails, the LCD does not
turn on. Troubleshoot for possible memory failure by trying known good memory modules in the memory connectors on the bottom of the
system or under the keyboard, as in some portable systems.
USB features
Universal Serial Bus, or USB, was introduced in 1996. It dramatically simplied the connection between host computers and peripheral
devices like mice, keyboards, external drivers, and printers.
Let's take a quick look on the USB evolution referencing to the table below.
Technology and components 73
Table 19. USB evolution
Type Data Transfer Rate Category Introduction Year
USB 3.0/USB 3.1 Gen 1 5 Gbps Super Speed 2010
USB 2.0 480 Mbps High Speed 2000
USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB)
For years, the USB 2.0 has been rmly entrenched as the de facto interface standard in the PC world with about 6 billion devices sold, and
yet the need for more speed grows by ever faster computing hardware and ever greater bandwidth demands. The USB 3.0/USB 3.1 Gen 1
nally has the answer to the consumers' demands with a theoretically 10 times faster than its predecessor. In a nutshell, USB 3.1 Gen 1
features are as follows:
• Higher transfer rates (up to 5 Gbps)
• Increased maximum bus power and increased device current draw to better accommodate power-hungry devices
• New power management features
• Full-duplex data transfers and support for new transfer types
• Backward USB 2.0 compatibility
• New connectors and cable
The topics below cover some of the most commonly asked questions regarding USB 3.0/USB 3.1 Gen 1.
Speed
Currently, there are 3 speed modes dened by the latest USB 3.0/USB 3.1 Gen 1 specication. They are Super-Speed, Hi-Speed and Full-
Speed. The new SuperSpeed mode has a transfer rate of 4.8Gbps. While the specication retains Hi-Speed, and Full-Speed USB mode,
commonly known as USB 2.0 and 1.1 respectively, the slower modes still operate at 480Mbps and 12Mbps respectively and are kept to
maintain backward compatibility.
USB 3.0/USB 3.1 Gen 1 achieves the much higher performance by the technical changes below:
• An additional physical bus that is added in parallel with the existing USB 2.0 bus (refer to the picture below).
• USB 2.0 previously had four wires (power, ground, and a pair for dierential data); USB 3.0/USB 3.1 Gen 1 adds four more for two pairs
of dierential signals (receive and transmit) for a combined total of eight connections in the connectors and cabling.
• USB 3.0/USB 3.1 Gen 1 utilizes the bidirectional data interface, rather than USB 2.0's half-duplex arrangement. This gives a 10-fold
increase in theoretical bandwidth.
74 Technology and components
With today's ever increasing demands placed on data transfers with high-denition video content, terabyte storage devices, high megapixel
count digital cameras etc., USB 2.0 may not be fast enough. Furthermore, no USB 2.0 connection could ever come close to the 480Mbps
theoretical maximum throughput, making data transfer at around 320Mbps (40MB/s) — the actual real-world maximum. Similarly, USB
3.0/USB 3.1 Gen 1 connections will never achieve 4.8Gbps. We will likely see a real-world maximum rate of 400MB/s with overheads. At this
speed, USB 3.0/USB 3.1 Gen 1 is a 10x improvement over USB 2.0.
Applications
USB 3.0/USB 3.1 Gen 1 opens up the laneways and provides more headroom for devices to deliver a better overall experience. Where USB
video was barely tolerable previously (both from a maximum resolution, latency, and video compression perspective), it's easy to imagine
that with 5-10 times the bandwidth available, USB video solutions should work that much better. Single-link DVI requires almost 2Gbps
throughput. Where 480Mbps was limiting, 5Gbps is more than promising. With its promised 4.8Gbps speed, the standard will nd its way
into some products that previously weren't USB territory, like external RAID storage systems.
Listed below are some of the available SuperSpeed USB 3.0/USB 3.1 Gen 1 products:
• External Desktop USB 3.0/USB 3.1 Gen 1 Hard Drives
• Portable USB 3.0/USB 3.1 Gen 1 Hard Drives
• USB 3.0/USB 3.1 Gen 1 Drive Docks & Adapters
• USB 3.0/USB 3.1 Gen 1 Flash Drives & Readers
• USB 3.0/USB 3.1 Gen 1 Solid-state Drives
• USB 3.0/USB 3.1 Gen 1 RAIDs
• Optical Media Drives
• Multimedia Devices
• Networking
• USB 3.0/USB 3.1 Gen 1 Adapter Cards & Hubs
Compatibility
The good news is that USB 3.0/USB 3.1 Gen 1 has been carefully planned from the start to peacefully co-exist with USB 2.0. First of all,
while USB 3.0/USB 3.1 Gen 1 species new physical connections and thus new cables to take advantage of the higher speed capability of
the new protocol, the connector itself remains the same rectangular shape with the four USB 2.0 contacts in the exact same location as
before. Five new connections to carry receive and transmitted data independently are present on USB 3.0/USB 3.1 Gen 1 cables and only
come into contact when connected to a proper SuperSpeed USB connection.
Windows 8/10 will be bringing native support for USB 3.1 Gen 1 controllers. This is in contrast to previous versions of Windows, which
continue to require separate drivers for USB 3.0/USB 3.1 Gen 1 controllers.
Technology and components 75
Microsoft announced that Windows 7 would have USB 3.1 Gen 1 support, perhaps not on its immediate release, but in a subsequent Service
Pack or update. It is not out of the question to think that following a successful release of USB 3.0/USB 3.1 Gen 1 support in Windows 7,
SuperSpeed support would trickle down to Vista. Microsoft has conrmed this by stating that most of their partners share the opinion that
Vista should also support USB 3.0/USB 3.1 Gen 1.
Super-Speed support for Windows XP is unknown at this point. Given that XP is a seven-year-old operating system, the likelihood of this
happening is remote.
Advantages of Displayport over USB Type-C
• Full DisplayPort audio/video (A/V) performance (up to 4K at 60Hz)
• SuperSpeed USB (USB 3.1) data
• Reversible plug orientation and cable direction
• Backwards compatibility to VGA, DVI with adaptors
• Supports HDMI 2.0a and is backwards compatible with previous versions
HDMI 1.4
This topic explains the HDMI 1.4 and its features along with the advantages.
HDMI (High-Denition Multimedia Interface) is an industry-supported, uncompressed, all-digital audio/video interface. HDMI provides an
interface between any compatible digital audio/video source, such as a DVD player, or A/V receiver and a compatible digital audio and/or
video monitor, such as a digital TV (DTV). The intended applications for HDMI TVs, and DVD players. The primary advantage is cable
reduction and content protection provisions. HDMI supports standard, enhanced, or high-denition video, plus multichannel digital audio on
a single cable.
NOTE: The HDMI 1.4 will provide 5.1 channel audio support.
HDMI 1.4 Features
•HDMI Ethernet Channel - Adds high-speed networking to an HDMI link, allowing users to take full advantage of their IP-enabled
devices without a separate Ethernet cable
•Audio Return Channel - Allows an HDMI-connected TV with a built-in tuner to send audio data "upstream" to a surround audio system,
eliminating the need for a separate audio cable
•3D - Denes input/output protocols for major 3D video formats, paving the way for true 3D gaming and 3D home theater applications
•Content Type - Real-time signaling of content types between display and source devices, enabling a TV to optimize picture settings
based on content type
•Additional Color Spaces - Adds support for additional color models used in digital photography and computer graphics
•4K Support - Enables video resolutions far beyond 1080p, supporting next-generation displays that will rival the Digital Cinema systems
used in many commercial movie theaters
•HDMI Micro Connector - A new, smaller connector for phones and other portable devices, supporting video resolutions up to 1080p
•Automotive Connection System - New cables and connectors for automotive video systems, designed to meet the unique demands of
the motoring environment while delivering true HD quality
Advantages of HDMI
• Quality HDMI transfers uncompressed digital audio and video for the highest, crispest image quality.
• Low -cost HDMI provides the quality and functionality of a digital interface while also supporting uncompressed video formats in a
simple, cost-eective manner
• Audio HDMI supports multiple audio formats from standard stereo to multichannel surround sound
• HDMI combines video and multichannel audio into a single cable, eliminating the cost, complexity, and confusion of multiple cables
currently used in A/V systems
76 Technology and components
• HDMI supports communication between the video source (such as a DVD player) and the DTV, enabling new functionality
USB Type-C
USB Type-C is a new, tiny physical connector. The connector itself can support various exciting new USB standard like USB 3.1 and USB
power delivery (USB PD).
Alternate Mode
USB Type-C is a new connector standard that's very small. It's about a third the size of an old USB Type-A plug. This is a single connector
standard that every device should be able to use. USB Type-C ports can support a variety of dierent protocols using “alternate modes,”
which allows you to have adapters that can output HDMI, VGA, DisplayPort, or other types of connections from that single USB port
USB Power Delivery
The USB PD specication is also closely intertwined with USB Type-C. Currently, smartphones, tablets, and other mobile devices often use
a USB connection to charge. A USB 2.0 connection provides up to 2.5 watts of power — that'll charge your phone, but that's about it. A
laptop might require up to 60 watts, for example. The USB Power Delivery specication ups this power delivery to 100 watts. It's bi-
directional, so a device can either send or receive power. And this power can be transferred at the same time the device is transmitting
data across the connection.
This could spell the end of all those proprietary laptop charging cables, with everything charging via a standard USB connection. You could
charge your laptop from one of those portable battery packs you charge your smartphones and other portable devices from today. You
could plug your laptop into an external display connected to a power cable, and that external display would charge your laptop as you used
it as an external display — all via the one little USB Type-C connection. To use this, the device and the cable have to support USB Power
Delivery. Just having a USB Type-C connection doesn't necessarily mean they do.
USB Type-C and USB 3.1
USB 3.1 is a new USB standard. USB 3's theoretical bandwidth is 5 Gbps, while USB 3.1 Gen2 is10Gbps . That's double the bandwidth, as
fast as a rst-generation Thunderbolt connector. USB Type-C isn't the same thing as USB 3.1. USB Type-C is just a connector shape, and
the underlying technology could just be USB 2 or USB 3.0. In fact, Nokia's N1 Android tablet uses a USB Type-C connector, but underneath
it's all USB 2.0 — not even USB 3.0. However, these technologies are closely related.
Technology and components 77
System setup options
NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not appear.
Topics:
• Boot Sequence
• Navigation keys
• System Setup overview
• Accessing System Setup
• General screen options
• System Conguration screen options
• Video screen options
• Security screen options
• Secure Boot screen options
• Intel Software Guard Extensions screen options
• Performance screen options
• Power management screen options
• POST behavior screen options
• Virtualization support screen options
• Wireless screen options
• Maintenance screen options
• System logs screen options
• SupportAssist system resolution
• Verifying system memory in system setup BIOS
• Updating the BIOS in Windows
• System and setup password
Boot Sequence
Boot Sequence allows you to bypass the System Setup–dened boot device order and boot directly to a specic device (for example:
optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can:
• Access System Setup by pressing F2 key
• Bring up the one-time boot menu by pressing F12 key
The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are:
• Removable Drive (if available)
• STXXXX Drive
NOTE: XXX denotes the SATA drive number.
• Optical Drive (if available)
• SATA Hard Drive (if available)
• Diagnostics
5
78 System setup options
NOTE: Choosing Diagnostics, will display the ePSA diagnostics screen.
The boot sequence screen also displays the option to access the System Setup screen.
Navigation keys
NOTE: For most of the System Setup options, changes that you make are recorded but do not take eect until you restart the
system.
Keys Navigation
Up arrow Moves to the previous eld.
Down arrow Moves to the next eld.
Enter Selects a value in the selected eld (if applicable) or follow the link in the eld.
Spacebar Expands or collapses a drop‐down list, if applicable.
Tab Moves to the next focus area.
NOTE: For the standard graphics browser only.
Esc Moves to the previous page until you view the main screen. Pressing Esc in the main screen displays a message
that prompts you to save any unsaved changes and restarts the system.
System Setup overview
System Setup allows you to:
• Change the system conguration information after you add, change, or remove any hardware in your computer.
• Set or change a user-selectable option such as the user password.
• Read the current amount of memory or set the type of hard drive installed.
Before you use System Setup, it is recommended that you write down the System Setup screen information for future reference.
CAUTION: Unless you are an expert computer user, do not change the settings for this program. Certain changes can cause your
computer to work incorrectly.
Accessing System Setup
1 Turn on (or restart) your computer.
2 After the white Dell logo appears, press F2 immediately.
The System Setup page is displayed.
NOTE: If you wait too long and the operating system logo appears, wait until you see the desktop. Then, shut down or
restart your computer and try again.
NOTE: After the Dell logo appears, you can also press F12 and then select BIOS setup.
General screen options
This section lists the primary hardware features of your computer.
Option Description
System Information This section lists the primary hardware features of your computer.
• System Information: Displays BIOS Version, Service Tag, Asset Tag, Ownership Tag, Ownership Date,
Manufacture Date, Express Service Code. Signed rmware update is enabled by default
System setup options 79
Option Description
• Memory Information: Displays Memory Installed, Memory Available, Memory Speed, Memory Channels Mode,
Memory Technology, DIMM A Size, and DIMM B Size
• Processor Information: Displays Processor Type, Core Count, Processor ID, Current Clock Speed, Minimum
Clock Speed, Maximum Clock Speed, Processor L2 Cache, Processor L3 Cache , HT Capable, and 64-Bit
Technology
• Device Information: Primary HDD, M.2 SATA SSD, M.2 PCIe SSD-0, LOC MAC Address, Video Controller,
dGPU Video Controller, Video BIOS Version, Video Memory, Panel Type, Native Resolution, Audio Controller,
Wi-Fi Device, Cellular device, and Bluetooth Device
Battery Information Displays the battery status health and whether the AC adapter is installed.
Boot Sequence Allows you to change the order in which the computer attempts to nd an operating system.
• Windows Boot Manager ( Default)
• Boot List Option
• Legacy External Devices
• UEFI (System Default)
Advanced Boot
Options
This option allows you the legacy option ROMs to load. By default, the Enable Legacy Option ROMs is disabled.
Enable Attempt Legacy Boot is enabled by default.
UEFI boot path
security • Always, except internal HDD ( Default)
• Always
• Never
Date/Time Allows you to change the date and time.
System Conguration screen options
Option Description
Integrated NIC Controls the on-board LAN controller. The option Enable Network Stack is not selected by default.
options:
• Disabled
• Enabled
•Enabled w/PXE (default)
SATA Operation Allows you to congure the operating mode of the integrated SATA hard drive controller.
• Disabled
• AHCI
•RAID On — default
Drives Allows you to enable or disable various drives on board.
•SATA-0 (default)
•SATA-2 (default)
•M.2 PCIe SSD-0 (default)
SMART Reporting Controls whether hard drive errors for integrated drivers are reported during system startup. The option ‘Enable
Smart Reporting’ is not selected by default.
80 System setup options
Option Description
USB Conguration This is an optional feature.
This eld congures the integrated USB controller. If Boot Support is enabled, the system is allowed to boot any
type of USB Mass Storage Devices—HDD, memory key, oppy.
If USB port is enabled, device attached to this port is enabled and available for OS.
If USB port is disabled, the OS cannot see any device attached to this port.
The options are:
•Enable USB Boot Support (default)
•Enable External USB Port (default)
NOTE: USB keyboard and mouse always work in the BIOS setup irrespective of these settings.
Dell Type-C Dock
Conguration
The option ‘Always Allow Dell Docks’ is selected by default.
When set to enabled, allows connection to the Dell WD and TB family of docks (Type-C docks) independent of
USB and Thunderbolt Adapter conguration settings.
When set to disabled, the docks will be controlled via the USB and Thunderbolt Adapter conguration settings.
USB PowerShare This eld congures the USB PowerShare feature behavior. This option allows you to charge external devices using
the stored system battery power through the USB PowerShare port. The option Enable USB Powershare is
disabled by default.
Audio This eld enables or disables the integrated audio controller. By default, the Enable Audio option is selected. The
options are:
• Enable Microphone—by default enable
• Enable Internal Speaker—(default enable)
Keyboard illumination The options are:
• Disabled
• Dim
•Bright (default)
Keyboard Backlight
Timeout on AC
The options are:
• 5 seconds
•10 seconds (default)
• 15 seconds
• 30 seconds
• 1 minute
• 5 minutes
• 15 minutes
• Never
Keyboard Backlight
Timeout on Battery
This feature determines the timeout value for the keyboard backlight when the system is running only on battery
power.
The options are:
• 5 seconds
System setup options 81
Option Description
•10 seconds (default)
• 15 seconds
• 30 seconds
• 1 minute
• 5 minutes
• 15 minutes
• Never
Touchscreen Controls whether the touchscreen is enabled or disabled. The touch screen option is enabled by default.
Unobtrusive Mode When enabled, pressing Fn+F7 will turn o all light and sound emissions from the system.
• Disabled — default
Miscellaneous
Devices
Allows you to enable or disable the following devices:
•Enable Camera (default)
•Enable Secure Digital (SD) Card (default)
• Secure Digital (SD) Card Read-Only Mode
•Enable Hard Drive Free Fall Protection (default)
• Secure Digital (SD) Card Boot
Video screen options
Option Description
LCD Brightness Allows you to set the display brightness depending up on the power source—On Battery and On AC. The LCD
brightness is independent for battery and AC adapter. It can be set using the slider.
Security screen options
Option Description
Admin Password Allows you to set, change, or delete the administrator (admin) password.
NOTE: You must set the admin password before you set the system or hard drive password. Deleting the
admin password automatically deletes the system password and the hard drive password.
NOTE: Successful password changes take eect immediately.
Default setting: Not set
System Password Allows you to set, change, or delete the system password.
NOTE: Successful password changes take eect immediately.
Default setting: Not set
Internal HDD-0
Password
Allows you to set, change, or delete the administrator password.
NOTE: Successful password changes take eect immediately.
Default setting: Not set
82 System setup options
Option Description
M.2 SATA SSD-2
Password
Allows you to set, change, or delete the system’s SATA solid state drive (SSD).
NOTE: Successful password changes take eect immediately.
Default setting: Not set
Strong Password Allows you to enforce the option to always set strong passwords.
Default Setting: Enable Strong Password is not selected.
NOTE: If Strong Password is enabled, the Admin and System passwords must contain at least one
uppercase character, one lowercase character and be at least eight characters long.
Password
Conguration
Allows you to specify the minimum and max password lengths of the Administrator and System passwords.
• min-4—by default, if you want to change you can increase the number.
• max-32—you can decrease the number.
Password Bypass Allows you to enable or disable the permission to bypass the System and the Internal HDD password, when they
are set. The options are:
• Disabled —enabled by default
• Reboot bypass
Password Change Allows you to enable the disable permission to the System and Hard Drive passwords when the admin password is
set.
Default setting: Allow Non-Admin Password Changes is selected.
Non-Admin Setup
Changes
Allows you to determine whether changes to the setup options are allowed when an Administrator Password is set.
If disabled, the setup options are locked by the admin password.
Option "Allow wireless switch changes" is not selected by default.
UEFI Capsule
Firmware Updates
Allows you to enable or disable. This option controls whether this system allows BIOS updated via UEFI capsule
update packages. The options are:
• Enable UEFI Capsule Firmware Updates—enabled by default
TPM 2.0 Security Allows you to enable the Trusted Platform Module (TPM) during POST. The options are:
•TPM On—enabled by default
• Clear
•PPI Bypass for Enable Commands—enabled by default
• PPI Bypass for Disable Commands
• PPI Bypass for Clear Command
•Attestation enable—enabled by default
•Key storage enable—enabled by default
•SHA-256—enabled by default
• Disabled
•Enabled—enabled by default
NOTE: To upgrade or downgrade TPM 2.0, download the TPM wrapper tool—software.
Computrace Allows you to activate or disable the optional Computrace software The options are:
System setup options 83
Option Description
• Deactivate
• Disable
• Activate—enabled by default
NOTE: The Activate, Deactivate, and Disable options will permanently activate or disable the feature and
no further changes will be allowed.
CPU XD Support Allows you to enable the Execute Disable mode of the processor.
Enable CPU XD Support—enabled by default
OROM Keyboard
Access
options:
Enabled (default)
Disabled
One Time Enable
Admin Setup
Lockout
Allows you to prevent users from entering Setup when an Administrator password is set.
Default Setting: The option-Enable Admin Setup lockout is disabled by default.
Master password
lockout
This option is not enabled by default
SMM Security
Mitigation
This option enables or disables additional UEFI SMM Security Mitigation protection. The operating system can use
this feature to help protect the secure environment created by virtualization based security. The option is disabled
by default.
Secure Boot screen options
Option Description
Secure Boot Enable This option enables or disables the Secure Boot feature.
• Disabled
•Enabled (Default)
Expert Key
Management
Allows you to manipulate the security key databases only if the system is in Custom Mode. The Enable Custom
Mode option is disabled by default. The options are:
• PK—enabled by default
• KEK
• db
• dbx
If you enable the Custom Mode, the relevant options for PK, KEK, db, and dbx appear. The options are:
•Save to File—Saves the key to a user-selected le
•Replace from File—Replaces the current key with a key from a user-selected le
•Append from File—Adds a key to the current database from a user-selected le
•Delete—Deletes the selected key
•Reset All Keys—Resets to default setting
•Delete All Keys—Deletes all the keys
84 System setup options
Option Description
NOTE: If you disable the Custom Mode, all the changes made are erased and the keys restore to default
settings.
Intel Software Guard Extensions screen options
Option Description
Intel SGX Enable This eld species you to provide a secured environment for running code/storing sensitive information in the
context of the main OS. The options are:
• Disabled
• Enabled
•Software Controlled (default)
Enclave Memory
Size
This option sets SGX Enclave Reserve Memory Size. The options are:
• 32 MB
• 64 MB
• 128 MB
Performance screen options
Option Description
Multi-Core Support This eld species whether the process has one or all cores enabled. The performance of some applications
improves with the additional cores. This option is enabled by default. Allows you to enable or disable multi-core
support for the processor. The installed processor supports two cores. If you enable Multi-Core Support, two cores
are enabled. If you disable Multi-Core Support, one core is enabled.
Options:
• All (selected by default)
• 1
• 2
• 3
Intel SpeedStep Allows you to enable or disable the Intel SpeedStep feature.
• Enable Intel SpeedStep
Default setting: The option is enabled.
C-States Control Allows you to enable or disable the additional processor sleep states.
• C states
Default setting: The option is enabled.
Intel TurboBoost Allows you to enable or disable the Intel TurboBoost mode of the processor.
• Enable Intel TurboBoost
Default setting: The option is enabled.
System setup options 85
Option Description
HyperThread
Control
Enables or disables HyperThreading in the processor.
• Enabled — default
• Disabled
Power management screen options
Option Description
AC Behavior Allows you to enable or disable the computer from turning on automatically when an AC adapter is connected.
Default setting: Wake on AC is not selected.
Enable Intel Speed
shift Technology
This option is enabled by default.
Auto On Time Allows you to set the time at which the computer must turn on automatically. The options are:
• Disabled
• Every Day
• Weekdays
• Select Days
Default setting: Disabled
USB Wake Support Allows you to enable USB devices to wake the system from Standby.
NOTE: This feature is only functional when the AC power adapter is connected. If the AC power adapter
is removed during Standby, the system setup removes power from all the USB ports to conserve battery
power.
• Enable USB Wake Support
• Wake on Dell USB-C dock
Default setting: Wake on Dell USB-C dock is enabled.
Wireless Radio
Control
Options:
• Control WLAN radio
• Control WWAN radio
None of the options are selected by default
Wake on WLAN Allows you to enable or disable the feature that powers on the computer from the O state when triggered by a
LAN signal.
•Disabled (default)
• LAN only
• WLAN only
• LAN or WLAN
• LAN with PXE Boot
Block Sleep This option lets you block entering to sleep (S3 state) in operating system environment.
Block Sleep (S3 state)
86 System setup options
Option Description
Default setting: This option is disabled
Peak Shift This option enables you to minimize the AC power consumption during the peak power times of day. After you
enable this option, your system runs only in battery even if the AC is attached.
• Enable peak shift is not selected by default
• Set battery threshold (15% to 100%) - 15 % (enabled by default)
Advanced Battery
Charge
Conguration
This option enables you to maximize the battery health. By enabling this option, your system uses the standard
charging algorithm and other techniques during the nonwork hours to improve the battery health.
Enable Advanced Battery Charge Mode is disabled by default
Primary Battery
Charge
Conguration
Allows you to select the charging mode for the battery. The options are:
• Adaptive—enabled by default
• Standard—Fully charges your battery at a standard rate.
• ExpressCharge—The battery charges over a shorter time using Dell’s fast charging technology This option is
enabled by default.
• Primarily AC use
• Custom
If Custom Charge is selected, you can also congure Custom Charge Start and Custom Charge Stop.
NOTE: All charging mode may not be available for all the batteries. To enable this option, disable the
Advanced Battery Charge Conguration option.
POST behavior screen options
Option Description
Adapter Warnings Allows you to enable or disable the system setup (BIOS) warning messages when you use certain power adapters.
Default setting: Enable Adapter Warnings
Numlock Enable This option species whether the Numlock function should be enable when the system boots. The option ‘Enable
Numlock’ is selected by default.
Fn Key Emulation Allows you to use the <Scroll Lock> key on an external PS/2 keyboard the same way you use the <Fn> key on the
computer’s internal keyboard.
•Enable Fn key Emulation — default
Fn Lock Options Allows you to let hot key combinations Fn + Esc toggle the primary behavior of F1–F12, between their standard
and secondary functions. If you disable this option, you cannot toggle dynamically the primary behavior of these
keys. The available options are:
• Lock Mode Disable/Standard—enabled by default
• Lock Mode Enable or Secondary
Fastboot Allows you to speed up the boot process by bypassing some of the compatibility steps. The options are:
• Minimal
•Thorough—enabled by default
• Auto
System setup options 87
Option Description
Extended BIOS
POST Time
Allows you to create an extra preboot delay. The options are:
• 0 seconds—enabled by default.
• 5 seconds
• 10 seconds
Full Screen Logo • Enable Full Screen Logo—not enabled
Warnings and Errors This option causes the boot process to only pause when warnings or errors are detected, rather than stop, prompt,
and wait for user input.
• Prompt on Warnings and Errors — enabled (default)
• Continue on warnings
• Continue on Warnings and Errors
Sign of Life
Indication
The option " Enable Sign of Life Keyboard Backlight Indication" is not selected by default
Virtualization support screen options
Option Description
Virtualization Allows you to enable or disable the Intel Virtualization Technology.
Enable Intel Virtualization Technology: This option is enabled by default.
VT for Direct I/O Enables or disables the Virtual Machine Monitor (VMM) from utilizing the additional hardware capabilities provided
by Intel® Virtualization technology for direct I/O.
Enable VT for Direct I/O: This option is enabled by default.
Wireless screen options
Option Description
Wireless Switch This setting determines which wireless devices can be controlled by the Wireless Switch.
•WWAN — enabled by default
•WLAN — enabled by default
•Bluetooth — enabled by default
•GPS (on WWAN Module) — enabled by default
Wireless Device
Enable
Allows you to enable or disable the internal wireless devices.
• WLAN
• Bluetooth
• WWAN/GPS
All the options are enabled by default.
88 System setup options
Maintenance screen options
Option Description
Service Tag Displays the Service Tag of your computer.
Asset Tag Allows you to create a system asset tag if an asset tag is not already set. This option is not set by default.
BIOS Downgrade This controls ashing of the system rmware to previous revisions. Option 'Allow BIOS downgrade' is enabled by
default.
Data Wipe This eld allows users to erase the data securely from all internal storage devices. Option 'Wipe on Next boot' is not
enabled by default. The following is list of devices aected:
• Internal SATA HDD/SSD
• Internal M.2 SATA SDD
• Internal M.2 PCIe SSD
• Internal eMMC
BIOS Recovery This eld allows you to recover from certain corrupted BIOS conditions from a recover le on the user primary hard
drive or an external USB key.
• BIOS Recovery from Hard Drive—enabled by default
• BIOS Auto-Recovery
System logs screen options
Option Description
BIOS Events Allows you to view and clear the System Setup (BIOS) POST events.
Thermal Events Allows you to view and clear the System Setup (Thermal) events.
Power Events Allows you to view and clear the System Setup (Power) events.
SupportAssist system resolution
Option Description
Auto OS Recovery
Threshold
The Auto OS Recovery Threshold setup option controls the automatic boot ow for SupportAssist System
Resolution Console and for Dell OS Recovery Tool.
• OFF
• 1
• 2 (default)
• 3
Verifying system memory in system setup BIOS
1 Turn on or restart your system.
2 Perform the following actions after the Dell logo is displayed
• With keyboard — Tap F2 until the Entering BIOS setup message appears. To enter the Boot selection menu, tap F12.
3 On the left pane, select Settings > General > System Information,
The memory information is displayed on the right pane.
System setup options 89
Updating the BIOS in Windows
It is recommended to update your BIOS (System Setup), when you replace the system board or if an update is available. For laptops, ensure
that your computer battery is fully charged and connected to a power outlet
NOTE: If BitLocker is enabled, it must be suspended prior to updating the system BIOS, and then re-enabled after the BIOS
update is completed.
1 Restart the computer.
2 Go to Dell.com/support.
• Enter the Service Tag or Express Service Code and click Submit.
• Click Detect Product and follow the instructions on screen.
3 If you are unable to detect or nd the Service Tag, click Choose from all products.
4 Choose the Products category from the list.
NOTE: Choose the appropriate category to reach the product page
5 Select your computer model and the Product Support page of your computer appears.
6 Click Get drivers and click Drivers and Downloads.
The Drivers and Downloads section opens.
7 Click Find it myself.
8 Click BIOS to view the BIOS versions.
9 Identify the latest BIOS le and click Download.
10 Select your preferred download method in the Please select your download method below window, click Download File.
The File Download window appears.
11 Click Save to save the le on your computer.
12 Click Run to install the updated BIOS settings on your computer.
Follow the instructions on the screen.
NOTE: It is recommended not to update the BIOS version for more than three revisions. For example: If you want to update the
BIOS from 1.0 to 7.0, then install version 4.0 rst and then install version 7.0.
Updating BIOS on systems with bitlocker enabled
CAUTION: If BitLocker is not suspended before updating the BIOS, the next time you reboot the system it will not recognize the
BitLocker key. You will then be prompted to enter the recovery key to progress and the system will ask for this on each reboot. If
the recovery key is not known this can result in data loss or an unnecessary operating system re-install. For more information on
this subject, see Knowledge Article: http://www.dell.com/support/article/us/en/19/SLN153694/updating-bios-on-systems-
with-bitlocker-enabled
Updating your system BIOS using a USB ash drive
If the system cannot load into Windows but there is still a need to update the BIOS, download the BIOS le using another system and save
it to a bootable USB Flash Drive.
NOTE: You will need to use a bootable USB Flash drive. Please refer to the following article for further details: http://
www.dell.com/support/article/us/en/19/SLN143196/how-to-create-a-bootable-usb-ash-drive-using-dell-diagnostic-
deployment-package--dddp-
1 Download the BIOS update .EXE le to another system.
2 Copy the le e.g. O9010A12.EXE onto the bootable USB Flash drive.
3 Insert the USB Flash drive into the system that requires the BIOS update.
4 Restart the system and press F12 when the Dell Splash logo appears to display the One Time Boot Menu.
90 System setup options
5 Using arrow keys, select USB Storage Device and click Return.
6 The system will boot to a Diag C:\> prompt.
7 Run the le by typing the full lename e.g. O9010A12.exe and press Return.
8 The BIOS Update Utility will load, follow the instructions on screen.
Figure 4. DOS BIOS Update Screen
Updating the Dell BIOS in Linux and Ubuntu environments
If you want to update the system BIOS in a Linux environment such as Ubuntu, see http://www.dell.com/support/article/us/en/19/
SLN171755/updating-the-dell-bios-in-linux-and-ubuntu-environments.
System and setup password
You can create a system password and a setup password to secure your computer.
Password type Description
System password Password that you must enter to log on to your system.
Setup password Password that you must enter to access and make changes to the BIOS settings of your computer.
CAUTION: The password features provide a basic level of security for the data on your computer.
CAUTION: Anyone can access the data stored on your computer if it is not locked and left unattended.
NOTE: System and setup password feature is disabled.
Assigning a system password and setup password
You can assign a new System Password only when the status is in Not Set.
To enter the system setup, press F2 immediately after a power-on or re-boot.
1 In the System BIOS or System Setup screen, select Security and press Enter.
System setup options 91
The Security screen is displayed.
2 Select System Password and create a password in the Enter the new password eld.
Use the following guidelines to assign the system password:
• A password can have up to 32 characters.
• The password can contain the numbers 0 through 9.
• Only lower case letters are valid, upper case letters are not allowed.
• Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`).
3 Type the system password that you entered earlier in the Conrm new password eld and click OK.
4 Press Esc and a message prompts you to save the changes.
5 Press Y to save the changes.
The computer reboots.
Deleting or changing an existing system and or setup password
Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing System and/or
Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is Locked.
To enter the System Setup, press F2 immediately after a power-on or reboot.
1 In the System BIOS or System Setup screen, select System Security and press Enter.
The System Security screen is displayed.
2 In the System Security screen, verify that Password Status is Unlocked.
3 Select System Password, alter or delete the existing system password and press Enter or Tab.
4 Select Setup Password, alter or delete the existing setup password and press Enter or Tab.
NOTE: If you change the System and/or Setup password, re-enter the new password when promoted. If you delete the
System and/or Setup password, conrm the deletion when promoted.
5 Press Esc and a message prompts you to save the changes.
6 Press Y to save the changes and exit from System Setup.
The computer reboots.
92 System setup options
Software
This chapter details the supported operating systems along with instructions on how to install the drivers.
Topics:
• Operating system congurations
• Downloading drivers
Operating system congurations
This topic lists the operating system supported by
Table 20. Operating systems
Windows 10 • Microsoft Windows 10 Home 64 bit
• Microsoft Windows10 Professional 64 bit
• Microsoft Windows 10 National Academic 64-bit (Bid Desk)
Others • Ubuntu 16.04 LTS 64-bit
• NeoKylin 6.0 64 bit
Downloading drivers
1 Turn on the notebook.
2 Go to Dell.com/support.
3 Click Product Support, enter the Service Tag of your notebook, and then click Submit.
NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your notebook model.
4 Click Drivers and Downloads.
5 Select the operating system installed on your notebook.
6 Scroll down the page and select the driver to install.
7 Click Download File to download the driver for your notebook.
8 After the download is complete, navigate to the folder where you saved the driver le.
9 Double-click the driver le icon and follow the instructions on the screen.
Chipset driver
The chipset driver helps the system identify the components and install necessary drivers accurately. Verify that the chipset was installed in
the system by checking the below controllers. Many of the common devices are visible under Other Devices if no drivers are installed. The
unknown devices disappear once you install the chipset driver.
Make sure to install the following drivers, some of them may exist by default.
• Intel HID Event Filter Driver
• Intel Dynamic Platform and Thermal Framework Driver
6
Software 93
• Intel serial IO driver
• Management Engine
• Realtek PCI-E memory card
Serial IO driver
Verify if the drivers for Touchpad, IR camera, and keyboard and are installed.
Figure 5. Serial IO driver
Graphics controller driver
Verify if the graphics controller driver is already installed in the computer.
Table 21. Graphics controller driver
Before Installation After Installation
USB drivers
Verify if the USB drivers are already installed in the computer.
94 Software
Network drivers
Install the WLAN and Bluetooth drivers from the Dell support site.
Table 22. Network drivers
Before installation After installation
Realtek Audio
Verify if audio drivers are already installed in the computer.
Table 23. Realtek audio
Before Installation After Installation
Serial ATA drivers
Install the latest Intel Rapid Storage driver for best performance. Using the default Windows storage drivers is not recommended. Verify if
the default serial ATA drivers are installed in the computer.
Software 95
Security drivers
This section lists the security devices in the Device Manager.
Security device drivers
Verify if the security device drivers are installed in the computer.
96 Software
Troubleshooting
Enhanced Pre-Boot System Assessment — ePSA
diagnostics
The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded with the
BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device
groups allowing you to:
• Run tests automatically or in an interactive mode
• Repeat tests
• Display or save test results
• Run thorough tests to introduce additional test options to provide extra information about the failed device(s)
• View status messages that inform you if tests are completed successfully
• View error messages that inform you of problems encountered during testing
CAUTION: Use the system diagnostics to test only your computer. Using this program with other computers may cause invalid
results or error messages.
NOTE: Some tests for specic devices require user interaction. Always ensure that you are present at the computer terminal
when the diagnostic tests are performed.
Running the ePSA diagnostics
1 Power-on the computer.
2 As the computer boots, press the F12 key as the Dell logo appears.
3 On the boot menu screen, select the Diagnostics option.
4 Click the arrow key at the bottom left corner.
Diagnostics front page is displayed.
5 Press the arrow in the lower-right corner to go to the page listing.
The items detected are listed.
6 To run a diagnostic test on a specic device, press Esc and click Yes to stop the diagnostic test.
7 Select the device from the left pane and click Run Tests.
8 If there are any issues, error codes are displayed.
Note the error code and validation number and contact Dell.
Testing memory using ePSA
1 Turn on or restart your system.
2 Perform one of the following actions after the Dell logo is displayed:
• With keyboard — Press F12.
The PreBoot System Assessment (PSA) starts on your system.
7
Troubleshooting 97
NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the desktop. Turn o the
laptop and try again.
Real Time Clock reset
The Real Time Clock (RTC) reset function allows you or the service technician to recover the recently launched model Dell Latitude and
Precision systems from select No POST/No Boot/No Power situations. You can initiate the RTC reset on the system from a power o
state only if it is connected to AC power. Press and hold the power button for 25 seconds. The system RTC reset occurs after you release
the power button.
NOTE: If AC power is disconnected from the system during the process or the power button is held longer than 40 seconds, the
RTC reset process is aborted.
The RTC reset will reset the BIOS to Defaults, un-provision Intel vPro and reset the system date and time. The following items are
unaected by the RTC reset:
• Service Tag
• Asset Tag
• Ownership Tag
• Admin Password
• System Password
• HDD Password
• Key Databases
• System Logs
The following items may or may not reset based on your custom BIOS setting selections:
• The Boot List
• Enable Legacy OROMs
• Secure Boot Enable
• Allow BIOS Downgrade
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Contacting Dell
NOTE: If you do not have an active Internet connection, you can nd contact information on your purchase invoice, packing slip,
bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services
may not be available in your area. To contact Dell for sales, technical support, or customer service issues:
1 Go to Dell.com/support.
2 Select your support category.
3 Verify your country or region in the Choose a Country/Region drop-down list at the bottom of the page.
4 Select the appropriate service or support link based on your need.
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Contacting Dell 99