Table of Contents
- Inspiron 3501 Service Manual
- Working inside your computer
- Removing and installing components
- Recommended tools
- Screw list
- Major components of Inspiron 3501
- Base cover
- Solid-state drive
- Memory module
- Wireless card
- Battery
- Hard drive
- I/O board
- Coin-cell battery
- Speakers
- Heat sink (integrated graphics)
- Heat sink (discrete graphics)
- Fan
- Power button with optional fingerprint reader
- Fingerprint-reader board
- Display assembly
- Display bezel
- Display panel
- Camera
- Touchpad
- System board
- Power-adapter port
- Palm-rest and keyboard assembly
- Drivers and downloads
- System setup
- Entering BIOS setup program
- Navigation keys
- One time boot menu
- System setup options (10th generation Intel Core processor)
- System setup options (11th generation Intel processors)
- Updating the BIOS in Windows
- Updating the Dell BIOS in Linux and Ubuntu environments
- Flashing the BIOS from the F12 One-Time boot menu
- System and setup password
- Troubleshooting
- Getting help and contacting Dell
DELL 3501 User Manual
Displayed below is the user manual for 3501 by DELL which is a product in the Notebooks category. This manual has pages.
Related Manuals
Inspiron 3501
Service Manual
Regulatory Model: P90F
Regulatory Type: P90F002/P90F005/P90F006
March 2021
Rev. A03
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2020-2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Other trademarks may be trademarks of their respective owners.
Chapter 1: Working inside your computer...................................................................................... 6
Before working inside your computer.............................................................................................................................6
Safety instructions.............................................................................................................................................................. 6
Electrostatic discharge—ESD protection......................................................................................................................7
ESD field service kit ........................................................................................................................................................... 7
Transporting sensitive components................................................................................................................................ 8
After working inside your computer................................................................................................................................8
Chapter 2: Removing and installing components........................................................................... 9
Recommended tools........................................................................................................................................................... 9
Screw list............................................................................................................................................................................... 9
Major components of Inspiron 3501.............................................................................................................................. 10
Base cover........................................................................................................................................................................... 12
Removing the base cover...........................................................................................................................................12
Installing the base cover.............................................................................................................................................14
Solid-state drive................................................................................................................................................................. 16
Removing the M.2 2230 solid-state drive..............................................................................................................16
Installing the M.2 2230 solid-state drive................................................................................................................ 17
Removing the M.2 2280 solid-state drive..............................................................................................................18
Installing the M.2 2280 solid-state drive................................................................................................................19
Memory module................................................................................................................................................................. 20
Removing the memory module.................................................................................................................................20
Installing the memory module....................................................................................................................................21
Wireless card...................................................................................................................................................................... 22
Removing the wireless card...................................................................................................................................... 22
Installing the wireless card........................................................................................................................................ 23
Battery................................................................................................................................................................................. 25
Lithium-ion battery precautions...............................................................................................................................25
Removing the battery.................................................................................................................................................25
Installing the battery...................................................................................................................................................26
Hard drive............................................................................................................................................................................27
Removing the hard drive............................................................................................................................................27
Installing the hard drive..............................................................................................................................................28
I/O board.............................................................................................................................................................................30
Removing the I/O board............................................................................................................................................ 30
Installing the I/O board............................................................................................................................................... 31
Coin-cell battery................................................................................................................................................................ 32
Removing the coin-cell battery................................................................................................................................32
Installing the coin-cell battery.................................................................................................................................. 32
Speakers.............................................................................................................................................................................. 33
Removing the speakers..............................................................................................................................................33
Installing the speakers................................................................................................................................................ 34
Heat sink (integrated graphics).....................................................................................................................................35
Removing the heat sink (integrated graphics).....................................................................................................35
Contents
Contents 3
Installing the heat sink (integrated graphics).......................................................................................................36
Heat sink (discrete graphics)......................................................................................................................................... 37
Removing the heat sink (discrete graphics)......................................................................................................... 37
Installing the heat sink (discrete graphics)........................................................................................................... 38
Fan........................................................................................................................................................................................ 39
Removing the fan........................................................................................................................................................ 39
Installing the fan.......................................................................................................................................................... 39
Power button with optional fingerprint reader.......................................................................................................... 40
Removing the power-button with optional fingerprint reader......................................................................... 40
Installing the power-button with optional fingerprint reader............................................................................ 41
Fingerprint-reader board................................................................................................................................................. 42
Removing the fingerprint-reader board................................................................................................................. 42
Installing the fingerprint-reader board................................................................................................................... 43
Display assembly................................................................................................................................................................44
Removing the display assembly............................................................................................................................... 44
Installing the display assembly..................................................................................................................................46
Display bezel....................................................................................................................................................................... 47
Removing the display bezel.......................................................................................................................................47
Installing the display bezel.........................................................................................................................................48
Display panel.......................................................................................................................................................................49
Removing the display panel.......................................................................................................................................49
Installing the display panel......................................................................................................................................... 51
Camera.................................................................................................................................................................................53
Removing the camera................................................................................................................................................ 53
Installing the camera...................................................................................................................................................54
Touchpad............................................................................................................................................................................ 55
Removing the touchpad............................................................................................................................................ 55
Installing the touchpad...............................................................................................................................................56
System board..................................................................................................................................................................... 57
Removing the system board (Realtek audio controller).....................................................................................57
Installing the system board (Realtek audio controller).......................................................................................62
Removing the system board (Cirrus Logic audio controller)............................................................................ 66
Installing the system board (Cirrus Logic audio controller)............................................................................... 71
Power-adapter port.......................................................................................................................................................... 75
Removing the power-adapter port..........................................................................................................................75
Installing the power-adapter port............................................................................................................................76
Palm-rest and keyboard assembly.................................................................................................................................77
Removing the palm-rest and keyboard assembly................................................................................................ 77
Installing the palm-rest and keyboard assembly.................................................................................................. 79
Chapter 3: Drivers and downloads............................................................................................... 82
Chapter 4: System setup............................................................................................................. 83
Entering BIOS setup program........................................................................................................................................ 83
Navigation keys..................................................................................................................................................................83
One time boot menu......................................................................................................................................................... 84
System setup options (10th generation Intel Core processor)............................................................................... 84
System setup options (11th generation Intel processors)........................................................................................ 92
Updating the BIOS in Windows .................................................................................................................................... 96
4Contents
Updating the Dell BIOS in Linux and Ubuntu environments....................................................................................97
Flashing the BIOS from the F12 One-Time boot menu............................................................................................ 97
System and setup password...........................................................................................................................................97
Assigning a system setup password....................................................................................................................... 98
Deleting or changing an existing system or admin password........................................................................... 98
Clearing CMOS settings............................................................................................................................................ 99
Clearing BIOS (System Setup) and System passwords.................................................................................... 99
Chapter 5: Troubleshooting....................................................................................................... 100
Locate the Service Tag or Express Service Code of your Dell computer ............................................100
System-diagnostic lights................................................................................................................................................100
SupportAssist diagnostics.............................................................................................................................................. 101
Recovering the operating system................................................................................................................................ 101
Flashing the BIOS............................................................................................................................................................ 102
Flashing BIOS (USB key)............................................................................................................................................... 102
Backup media and recovery options........................................................................................................................... 102
Flea power release...........................................................................................................................................................102
WiFi power cycle..............................................................................................................................................................103
Chapter 6: Getting help and contacting Dell...............................................................................104
Contents 5
Working inside your computer
Before working inside your computer
About this task
NOTE: The images in this document may differ from your computer depending on the configuration you ordered.
Steps
1. Save and close all open files and exit all open applications.
2. Shut down your computer. Click Start > Power > Shut down.
NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down
instructions.
3. Disconnect your computer and all attached devices from their electrical outlets.
4. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.
CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the
cable from the network device.
5. Remove any media card and optical disc from your computer, if applicable.
Safety instructions
Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless
otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped
with your computer.
WARNING: Before working inside your computer, read the safety information that is shipped with your
computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
WARNING: Disconnect your computer from all power sources before opening the computer cover or panels.
After you finish working inside the computer, replace all covers, panels, and screws before connecting your
computer to an electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is flat, dry, and clean.
CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching the
pins and the contacts.
CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical
assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the
safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal
surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal
surface to dissipate static electricity which could harm internal components.
1
6 Working inside your computer
CAUTION: When you disconnect a cable, pull it by its connector or its pull tab, not the cable itself. Some cables
have connectors with locking tabs or thumbscrews that you must disengage before disconnecting the cable.
When disconnecting cables, keep them evenly aligned to avoid bending the connector pins. When connecting
cables, ensure that the ports and the connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
NOTE: The color of your computer and certain components may appear differently than shown in this document.
Electrostatic discharge—ESD protection
ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards,
processors, memory DIMMs, and system boards. Very slight charges can damage circuits in ways that may not be obvious, such
as intermittent problems or a shortened product life span. As the industry pushes for lower power requirements and increased
density, ESD protection is an increasing concern.
Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than
in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.
Two recognized types of ESD damage are catastrophic and intermittent failures.
●Catastrophic – Catastrophic failures represent approximately 20 percent of ESD-related failures. The damage causes
an immediate and complete loss of device functionality. An example of catastrophic failure is a memory DIMM that has
received a static shock and immediately generates a "No POST/No Video" symptom with a beep code emitted for missing or
nonfunctional memory.
●Intermittent – Intermittent failures represent approximately 80 percent of ESD-related failures. The high rate of
intermittent failures means that most of the time when damage occurs, it is not immediately recognizable. The DIMM
receives a static shock, but the tracing is merely weakened and does not immediately produce outward symptoms related to
the damage. The weakened trace may take weeks or months to melt, and in the meantime may cause degradation of memory
integrity, intermittent memory errors, etc.
The more difficult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded")
failure.
Perform the following steps to prevent ESD damage:
●Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do not
provide adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on parts
with increased sensitivity to ESD damage.
●Handle all static-sensitive components in a static-safe area. If possible, use anti-static floor pads and workbench pads.
●When unpacking a static-sensitive component from its shipping carton, do not remove the component from the anti-static
packing material until you are ready to install the component. Before unwrapping the anti-static packaging, ensure that you
discharge static electricity from your body.
●Before transporting a static-sensitive component, place it in an anti-static container or packaging.
ESD field service kit
The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main components:
anti-static mat, wrist strap, and bonding wire.
Components of an ESD field service kit
The components of an ESD field service kit are:
●Anti-Static Mat – The anti-static mat is dissipative and parts can be placed on it during service procedures. When using an
anti-static mat, your wrist strap should be snug and the bonding wire should be connected to the mat and to any bare metal
on the system being worked on. Once deployed properly, service parts can be removed from the ESD bag and placed directly
on the mat. ESD-sensitive items are safe in your hand, on the ESD mat, in the system, or inside a bag.
●Wrist Strap and Bonding Wire – The wrist strap and bonding wire can be either directly connected between your wrist
and bare metal on the hardware if the ESD mat is not required, or connected to the anti-static mat to protect hardware that
is temporarily placed on the mat. The physical connection of the wrist strap and bonding wire between your skin, the ESD
mat, and the hardware is known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never
Working inside your computer 7
use wireless wrist straps. Always be aware that the internal wires of a wrist strap are prone to damage from normal wear
and tear, and must be checked regularly with a wrist strap tester in order to avoid accidental ESD hardware damage. It is
recommended to test the wrist strap and bonding wire at least once per week.
●ESD Wrist Strap Tester – The wires inside of an ESD strap are prone to damage over time. When using an unmonitored
kit, it is a best practice to regularly test the strap prior to each service call, and at a minimum, test once per week. A
wrist strap tester is the best method for doing this test. If you do not have your own wrist strap tester, check with your
regional office to find out if they have one. To perform the test, plug the wrist-strap's bonding-wire into the tester while it is
strapped to your wrist and push the button to test. A green LED is lit if the test is successful; a red LED is lit and an alarm
sounds if the test fails.
●Insulator Elements – It is critical to keep ESD sensitive devices, such as plastic heat sink casings, away from internal parts
that are insulators and often highly charged.
●Working Environment – Before deploying the ESD Field Service kit, assess the situation at the customer location. For
example, deploying the kit for a server environment is different than for a desktop or portable environment. Servers are
typically installed in a rack within a data center; desktops or portables are typically placed on office desks or cubicles. Always
look for a large open flat work area that is free of clutter and large enough to deploy the ESD kit with additional space to
accommodate the type of system that is being repaired. The workspace should also be free of insulators that can cause an
ESD event. On the work area, insulators such as Styrofoam and other plastics should always be moved at least 12 inches or
30 centimeters away from sensitive parts before physically handling any hardware components
●ESD Packaging – All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded
bags are preferred. However, you should always return the damaged part using the same ESD bag and packaging that the
new part arrived in. The ESD bag should be folded over and taped shut and all the same foam packing material should be
used in the original box that the new part arrived in. ESD-sensitive devices should be removed from packaging only at an
ESD-protected work surface, and parts should never be placed on top of the ESD bag because only the inside of the bag is
shielded. Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag.
●Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts
to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.
ESD protection summary
It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static
mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all
insulator parts while performing service and that they use anti-static bags for transporting sensitive components.
Transporting sensitive components
When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place
these parts in anti-static bags for safe transport.
After working inside your computer
About this task
CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.
Steps
1. Replace all screws and ensure that no stray screws remain inside your computer.
2. Connect any external devices, peripherals, or cables you removed before working on your computer.
3. Replace any media cards, discs, or any other parts that you removed before working on your computer.
4. Connect your computer and all attached devices to their electrical outlets.
5. Turn on your computer.
8Working inside your computer
Removing and installing components
NOTE: The images in this document may differ from your computer depending on the configuration you ordered.
Recommended tools
The procedures in this document may require the following tools:
●Phillips screwdriver #0 (use for M1.6, M2 screw types)
●Phillips screwdriver #1 (use for M2.5 screw types)
●Plastic scribe
Screw list
NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and
then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is
restored when the component is replaced.
NOTE: Some computers have magnetic surfaces. Ensure that the screws are not left attached to such surfaces when
replacing a component.
NOTE: Screw color may vary with the configuration ordered.
Table 1. Screw list
Component Secured to Screw type Quantity Screw image
Base cover Palm-rest and keyboard
assembly
M2.5x6 7
Base cover Palm-rest and keyboard
assembly
M2.5x2.5+5L
(captive screw)
2
Battery Palm-rest and keyboard
assembly
M2x3 3
Display panel Display assembly M2x2.5 2
Display panel Display assembly M2.5x2.5 6
Fan Palm-rest and keyboard
assembly
M2.5x5 2
Hard-drive assembly Palm-rest and keyboard
assembly
M2x3 3
Hard-drive bracket Hard drive M3x3 4
Heat sink (integrated
graphics)
System board M2x5.2 (captive
screw)
4
2
Removing and installing components 9
Table 1. Screw list
Component Secured to Screw type Quantity Screw image
Heat sink (discrete
graphics)
System board M2x3
M2x5.2 (captive
screw)
7
Display hinges Palm-rest and keyboard
assembly
M2.5x6 6
I/O board Palm-rest and keyboard
assembly
M2x4 3
Power button Palm-rest and keyboard
assembly
M2x3 2
M.2 thermal shield Palm-rest and keyboard
assembly
M2x4 (captive
screw)
1
M.2 thermal shield Palm-rest and keyboard
assembly
M2x2.2 1
M.2 2230 solid-state
drive
Palm-rest and keyboard
assembly
M2x2 1
System board Palm-rest and keyboard
assembly
M2x4 1
Touchpad Palm-rest and keyboard
assembly
M2x2 2
Touchpad bracket Palm-rest and keyboard
assembly
M2x2 3
Wireless-card bracket System board M2x3 1
Major components of Inspiron 3501
The following image shows the major components of Inspiron 3501.
10 Removing and installing components
1. Base cover
2. Battery
3. Power-adapter port
4. Wireless card
5. M.2 2280 solid-state drive, if installed
6. M.2 2230 solid-state drive, if installed
7. System board
8. Memory module
9. Speakers
10. Palm-rest and keyboard assembly
11. Touchpad
12. Display assembly
13. Power button with optional fingerprint reader
14. I/O board
15. Coin-cell battery
Removing and installing components 11
16. Hard drive
17. Heat sink
18. Fan
NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These
parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for
purchase options.
Base cover
Removing the base cover
Prerequisites
1. Follow the procedure in Before working inside your computer.
About this task
NOTE: Before removing the base cover, ensure that there is no micro-SD card installed in the micro-SD card slot on your
computer.
The following images indicate the location of the base cover and provides a visual representation of the removal procedure.
12 Removing and installing components
Removing and installing components 13
Steps
1. Remove the seven screws (M2.5x6) that secure the base cover to the palm-rest and keyboard assembly.
2. Loosen the two captive screws (M2.5x2.5+5) that secure the base cover to the palm-rest and keyboard assembly.
3. Using a plastic scribe, pry the base cover from the bottom left and continue to work on the sides to open the base cover.
4. Lift and slide the base cover off the palm-rest and keyboard assembly.
5. Disconnect the battery cable from the system board and turn the computer over.
6. Press and hold the power button for 15 seconds to ground the computer and drain the flea power.
Installing the base cover
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
The following images indicate the location of the base cover and provides a visual representation of the installation procedure.
14 Removing and installing components
Removing and installing components 15
Steps
1. Connect the battery cable to the connector on the system board.
2. Place and snap the base cover into place on the palm-rest and keyboard assembly.
3. Tighten the two captive screws (M2.5x2.5+5) that secure the base cover to the palm-rest and keyboard assembly.
4. Replace the seven screws (M2.5x6) that secure the base cover to the palm-rest and keyboard assembly.
Next steps
1. Follow the procedure in After working inside your computer.
Solid-state drive
Removing the M.2 2230 solid-state drive
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
About this task
NOTE: This procedure applies only to computers shipped with an M.2 2230 solid-state drive installed.
NOTE: The M.2 card installed on your computer will depend on the configuration ordered. Supported card configurations on
the M.2 card slot:
16 Removing and installing components
●M.2 2230 solid-state drive + 2230 mounting bracket
●M.2 2280 solid-state drive
The following images indicate the location of the M.2 2230 solid-state drive and provides a visual representation of the removal
procedure.
Steps
1. Remove the screw (M2x2.2) that secures the M.2 thermal shield to the palm-rest and keyboard assembly.
2. Loosen the captive screw (M2x4) that secures the M.2 thermal shield to the palm-rest and keyboard assembly.
3. Slide and remove the M.2 thermal shield off the palm-rest and keyboard assembly.
4. Remove the screw (M2x2) that secures the M.2 2230 solid-state drive to the screw mount on the M.2 thermal shield.
5. Lift the M.2 2230 solid-state drive off the M.2 thermal shield.
Installing the M.2 2230 solid-state drive
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
NOTE: This procedure applies if you are installing a M.2 2230 solid-state drive.
NOTE: The M.2 card installed on your computer will depend on the configuration ordered. Supported card configurations on
the M.2 card slot:
●M.2 2230 solid-state drive + 2230 mounting bracket
●M.2 2280 solid-state drive
The following images indicate the location of the M.2 2230 solid-state drive and provides a visual representation of the
installation procedure.
Removing and installing components 17
Steps
1. Place the M.2 2230 solid-state drive on the M.2 thermal shield.
2. Align the screw hole on the M.2 2230 solid-state drive to the screw mount on the M.2 thermal shield.
3. Replace the screw (M2x2) that secures the M.2 2230 solid-state drive to the M.2 thermal shield.
4. Align the notch on the M.2 2230 solid-state drive with the tab on the M.2 card slot on the system board.
5. Slide the M.2 2230 solid-state drive and M.2 thermal shield into the M.2 card slot on the palm-rest and keyboard assembly.
6. Align the screw holes on the M.2 thermal shield to the screw holes on the palm-rest and keyboard assembly.
7. Replace the screw (M2x2.2) that secures the M.2 thermal shield to the palm-rest and keyboard assembly.
8. Tighten the captive screw (M2x4) that secures the M.2 thermal shield to the palm-rest and keyboard assembly.
Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.
Removing the M.2 2280 solid-state drive
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
About this task
NOTE: This procedure applies only to computers shipped with a M.2 2280 solid-state drive installed.
NOTE: The M.2 card installed on your computer will depend on the configuration ordered. Supported card configurations on
the M.2 card slot:
●M.2 2230 solid-state drive + 2230 mounting bracket
18 Removing and installing components
●M.2 2280 solid-state drive
The following images indicate the location of the M.2 2280 solid-state drive and provides a visual representation of the removal
procedure.
Steps
1. Remove the screw (M2x2.2) that secures the M.2 thermal shield to the palm-rest and keyboard assembly.
2. Loosen the captive screw (M2x4) that secures the M.2 thermal shield to the palm-rest and keyboard assembly.
3. Lift the M.2 thermal shield from the palm-rest and keyboard assembly.
4. Slide and remove the M.2 2280 solid-state drive from the M.2 card slot on the system board.
Installing the M.2 2280 solid-state drive
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
NOTE: This procedure applies if you are installing a M.2 2280 solid-state drive.
NOTE: The M.2 card installed on your computer will depend on the configuration ordered. Supported card configurations on
the M.2 card slot:
●M.2 2230 solid-state drive + 2230 mounting bracket
●M.2 2280 solid-state drive
The following images indicate the location of the M.2 2280 solid-state drive and provides a visual representation of the
installation procedure.
Removing and installing components 19
Steps
1. Align the notch on the M.2 2280 solid-state drive with the tab on the M.2 card slot on the system board.
2. Slide the M.2 2280 solid-state drive into the M.2 card slot on the system board.
3. Place the M.2 thermal shield on the M.2 2280 solid-state drive.
4. Align the screw holes on the M.2 thermal shield with the screw holes on the palm-rest and keyboard assembly.
5. Replace the screw (M2x2.2) that secures the M.2 thermal shield to the palm-rest and keyboard assembly.
6. Tighten the captive screw (M2x4) that secures the M.2 thermal shield to the palm-rest and keyboard assembly.
Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.
Memory module
Removing the memory module
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
About this task
NOTE: Depending on the configuration ordered your computer may come shipped with one or two memory module
installed.
The following images indicate the location of the memory module and provides a visual representation of the removal procedure.
20 Removing and installing components
Steps
1. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory
module pops up.
2. Lift at an angle and remove the memory module from its slot on the system board.
3. Repeat the procedure above for the second memory module, if applicable.
Installing the memory module
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
The following images indicate the location of the memory module and provides a visual representation of the installation
procedure.
Removing and installing components 21
Steps
1. Align the slot on the memory module with the notch on the memory module slot on the system board.
2. Slide the memory module into the slot on the system board.
3. Press down on the memory module to snap it into place.
4. Ensure that the securing clips have locked the memory module into place.
NOTE: If the securing clips are not locking the memory module into place remove the memory module from the slot and
repeat steps 1 to 3.
5. Repeat the procedure above for the second memory module, if applicable.
Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.
Wireless card
Removing the wireless card
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
About this task
The following images indicate the location of the wireless card and provides a visual representation of the removal procedure.
22 Removing and installing components
Steps
1. Remove the screw (M2x3) that secures the wireless-card bracket to the system board.
2. Lift the wireless-card bracket off the system board.
3. Disconnect the antenna cables from the wireless card.
4. Slide and remove the wireless card from the M.2 card slot on the system board.
Installing the wireless card
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
The following images indicate the location of the wireless card and provides a visual representation of the installation procedure.
Removing and installing components 23
Steps
1. Connect the antenna cables to the wireless card.
The following table provides the antenna-cable color scheme for the wireless card supported by your computer.
Table 2. Antenna-cable color scheme
Connectors on the wireless card Antenna-cable color
Main (white triangle) White
Auxiliary (black triangle) Black
2. Slide the wireless card into the M.2 card slot on the system board.
3. Place the wireless-card bracket on the wireless card.
4. Replace the screw (M2x3) that secures the wireless-card bracket to the system board.
Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.
24 Removing and installing components
Battery
Lithium-ion battery precautions
CAUTION:
●Exercise caution when handling Lithium-ion batteries.
●Discharge the battery completely before removing it. Disconnect the AC power adapter from the system and
operate the computer solely on battery power—the battery is fully discharged when the computer no longer
turns on when the power button is pressed.
●Do not crush, drop, mutilate, or penetrate the battery with foreign objects.
●Do not expose the battery to high temperatures, or disassemble battery packs and cells.
●Do not apply pressure to the surface of the battery.
●Do not bend the battery.
●Do not use tools of any kind to pry on or against the battery.
●Ensure any screws during the servicing of this product are not lost or misplaced, to prevent accidental
puncture or damage to the battery and other system components.
●If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing,
bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical
support for assistance. See www.dell.com/contactdell.
●Always purchase genuine batteries from www.dell.com or authorized Dell partners and resellers.
Removing the battery
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
About this task
The following images indicate the location of the battery and provides a visual representation of the removal procedure.
Removing and installing components 25
Steps
1. Disconnect the battery cable from the system board, if applicable.
2. Remove the three screws (M2x3) that secure the battery to the palm-rest and keyboard assembly.
3. Slide and lift the battery off the palm-rest and keyboard assembly.
Installing the battery
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
The following images indicate the location of the battery and provides a visual representation of the installation procedure.
26 Removing and installing components
Steps
1. Slide the notch on the battery under the tab on the palm-rest and keyboard assembly and place the battery on the palm-rest
and keyboard assembly.
2. Align the screw holes on the battery to the screw holes on the palm-rest and keyboard assembly.
3. Replace the three screws (M2x3) that secure the battery to the palm-rest and keyboard assembly.
4. Connect the battery cable to the connector on the system board.
Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.
Hard drive
Removing the hard drive
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the battery.
About this task
The following images indicate the location of the hard drive and provides a visual representation of the removal procedure.
Removing and installing components 27
Steps
1. Disconnect the hard-drive cable from the system board.
2. Remove the three screws (M2x3) that secure the hard-drive assembly to the palm-rest and keyboard assembly.
3. Lift the hard-drive assembly along with its cable from the palm-rest and keyboard assembly.
4. Disconnect the hard-drive cable from the hard drive.
5. Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive.
6. Slide and remove the hard-drive bracket from the hard drive.
Installing the hard drive
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
The following images indicate the location of the hard drive and provides a visual representation of the installation procedure.
28 Removing and installing components
Steps
1. Place and slide the hard drive into the hard-drive bracket.
2. Align the screw holes on the hard-drive bracket with the screw holes on the hard drive.
3. Replace the four screws (M3x3) that secure the hard-drive bracket to the hard drive.
4. Connect the hard-drive cable to the hard drive.
5. Place the hard-drive assembly on the palm-rest and keyboard assembly.
6. Align the screw holes on the hard-drive assembly to the screw holes on the palm-rest and keyboard assembly.
7. Replace the three screws (M2x3) that secure the hard-drive assembly to the palm-rest and keyboard assembly.
8. Connect the hard-drive cable to the connector on the system board.
Next steps
1. Install the battery.
2. Install the base cover.
3. Follow the procedure in After working inside your computer.
Removing and installing components 29
I/O board
Removing the I/O board
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
About this task
The following images indicate the location of the I/O board and provides a visual representation of the removal procedure.
Steps
1. Open the latch and disconnect the fingerprint-reader board cable from the I/O board, if applicable.
2. Open the latch and disconnect the I/O-board power cable from the I/O board.
3. Open the latch and disconnect the fingerprint-reader cable from the I/O board, if applicable.
4. Open the latch and disconnect the I/O-board cable from the I/O board.
5. Remove the three screws (M2x4) that secure the I/O board to the palm-rest and keyboard assembly.
6. Lift the I/O board off the palm-rest and keyboard assembly.
30 Removing and installing components
Installing the I/O board
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
The following images indicate the location of the I/O board and provides a visual representation of the installation procedure.
Steps
1. Place the I/O board on the palm-rest and keyboard assembly.
2. Align the screw holes on the I/O board to the screw holes on the palm-rest and keyboard assembly.
3. Replace the three screws (M2x4) that secure the I/O board to the palm-rest and keyboard assembly.
NOTE: When replacing the screws, only replace the screws in the locations shown in the image.
4. Connect the fingerprint-reader board cable to the connector on the I/O board and close the latch, if applicable.
5. Connect the I/O-board power cable to the connector on the I/O board and close the latch.
6. Connect the fingerprint-reader cable to the connector on the I/O board and close the latch, if applicable.
7. Connect the I/O-board cable to the connector on the I/O board and close the latch.
Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.
Removing and installing components 31
Coin-cell battery
Removing the coin-cell battery
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the I/O board.
About this task
The following images indicate the location of the coin-cell battery and provides a visual representation of the removal procedure.
Steps
1. Flip the I/O board over.
2. Push on the securing clip to release the coin-cell battery from its holder on the I/O board.
3. Lift the coin-cell battery from its holder on the I/O board.
Installing the coin-cell battery
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
The following images indicate the location of the coin-cell battery and provides a visual representation of the installation
procedure.
32 Removing and installing components
Steps
1. Place the coin-cell battery into the coin-cell battery holder on the I/O board with the plus sign facing up.
2. Press down on the coin-cell battery to lock it in place in the coin-cell battery holder.
3. Turn the I/O board over.
Next steps
1. Install the I/O board.
2. Install the base cover.
3. Follow the procedure in After working inside your computer.
Speakers
Removing the speakers
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the M.2 2230 solid-state drive, if applicable.
4. Remove the M.2 2280 solid-state drive, if applicable.
About this task
The following images indicate the location of the speakers and provides a visual representation of the removal procedure.
Removing and installing components 33
Steps
1. Disconnect the speaker cable from the system board.
2. Remove the speaker cable from the routing guides on the palm-rest and keyboard assembly.
3. Lift the speakers along with its cable off the palm-rest and keyboard assembly.
Installing the speakers
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
The following images indicate the location of the speakers and provides a visual representation of the installation procedure.
34 Removing and installing components
Steps
1. Using the alignment posts, place the speakers on the palm-rest and keyboard assembly.
NOTE: Ensure that the alignment posts are threaded through the rubber grommets on the speaker.
2. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly.
3. Connect the speaker cable to the system board.
Next steps
1. Install the M.2 2230 solid-state drive, if applicable.
2. Install the M.2 2280 solid-state drive, if applicable.
3. Install the base cover.
4. Follow the procedure in After working inside your computer.
Heat sink (integrated graphics)
Removing the heat sink (integrated graphics)
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
About this task
NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you
touch it.
NOTE: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils in your skin
can reduce the heat transfer capability of the thermal grease.
The following image indicates the location of the heat sink and provides a visual representation of the removal procedure.
NOTE: This heatsink is installed on the system that supports the 10th Generation Intel Core i3 processor.
Removing and installing components 35
Steps
1. In reverse sequential order (4>3>2>1) loosen the four screws (M2x5.2) that secure the heat sink to the system board.
2. Lift the heat sink from the system board.
Installing the heat sink (integrated graphics)
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
NOTE: If either the system board or the heat sink is replaced, use the thermal grease provided in the kit to ensure that
thermal conductivity is achieved.
The following image indicate the location of the heat sink and provides a visual representation of the installation procedure.
NOTE: This heatsink is for the system that supports the 10th Generation Intel Core i3 processor.
Steps
1. Place the heat sink on the system board.
2. In sequential order (1>2>3>4) tighten the four screws (M2x5.2) that secure the heat sink to the system board.
Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.
36 Removing and installing components
Heat sink (discrete graphics)
Removing the heat sink (discrete graphics)
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
About this task
NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you
touch it.
NOTE: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils in your skin
can reduce the heat transfer capability of the thermal grease.
The following image indicates the location of the heat sink and provides a visual representation of the removal procedure.
NOTE: This heatsink is installed on the system that supports the following processors:
●Intel Celeron
●Intel Pentium Silver/Gold
●11th Generation Intel Core i3/i5/i7
Steps
1. Remove the three screws (M2x3) that secure the heatsink to the system board.
2. In reverse sequential order (4>3>2>1) loosen the four screws (M2x5.2) that secure the heat sink to the system board.
3. Lift the heat sink from the system board.
Removing and installing components 37
Installing the heat sink (discrete graphics)
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
NOTE: If either the system board or the heat sink is replaced, use the thermal grease provided in the kit to ensure that
thermal conductivity is achieved.
The following image indicate the location of the heat sink and provides a visual representation of the installation procedure.
NOTE: This heatsink is for the system that supports the following processors:
●Intel Celeron
●Intel Pentium Silver/Gold
●11th Generation Intel Core i3/i5/i7
Steps
1. Place the heat sink on the system board.
2. Replace the three screws (M2x3) that secure the heatsink to the system board.
3. In sequential order (1>2>3>4) tighten the four screws (M2x5.2) that secure the heat sink to the system board.
Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.
38 Removing and installing components
Fan
Removing the fan
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
About this task
The following images indicate the location of the fan and provides a visual representation of the removal procedure.
Steps
1. Remove the two screws (M2.5x5) that secure the fan to the palm-rest and keyboard assembly.
2. Disconnect the fan cable from the system board.
3. Lift the fan from the palm-rest and keyboard assembly.
Installing the fan
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
The following images indicate the location of the fan and provides a visual representation of the installation procedure.
Removing and installing components 39
Steps
1. Place the fan on the palm-rest and keyboard assembly.
2. Align the screw holes on the fan to the screw holes on the palm-rest and keyboard assembly.
3. Replace the two screws (M2.5x5) that secure the fan to the palm-rest and keyboard assembly.
4. Connect the fan cable to the connector on the system board.
Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.
Power button with optional fingerprint reader
Removing the power-button with optional fingerprint reader
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the I/O board.
About this task
The following images indicate the location of the power-button with optional fingerprint reader and provides a visual
representation of the removal procedure.
40 Removing and installing components
Steps
1. Remove the two screws (M2x3) that secure the power-button with optional fingerprint reader to the palm-rest and
keyboard assembly.
2. Open the latch and disconnect the power-button cable from the fingerprint-reader board, if applicable.
NOTE: This step is only applicable if your computer was shipped with the optional fingerprint reader.
3. Peel the Mylar that secures and grounds the power-button cable to the palm-rest and keyboard assembly, if applicable.
NOTE: This step is only applicable if your computer was shipped with the optional fingerprint reader.
4. Lift the power-button, along with its cable, off the palm-rest and keyboard assembly.
Installing the power-button with optional fingerprint reader
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
The following images indicate the location of the power-button with optional fingerprint reader and provides a visual
representation of the installation procedure.
Removing and installing components 41
Steps
1. Using the alignment posts, place the power-button into its slot on the palm-rest and keyboard assembly.
2. Replace the two screws (M2x3) that secure the power-button to the palm-rest and keyboard assembly.
3. Connect the power-button cable to the fingerprint-reader board and close the latch, if applicable.
NOTE: This step is only applicable if your computer was shipped with the optional fingerprint reader.
4. Adhere the Mylar that secures and grounds the power-button cable to the palm-rest and keyboard assembly, if applicable.
NOTE: This step is only applicable if your computer was shipped with the optional fingerprint reader.
Next steps
1. Install the I/O board.
2. Install the base cover.
3. Follow the procedure in After working inside your computer.
Fingerprint-reader board
Removing the fingerprint-reader board
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
About this task
NOTE: The fingeprint-reader board is an optional component and will only be installed in systems shipped with a fingerprint
reader.
42 Removing and installing components
The following images indicate the location of the fingerprint-reader board and provides a visual representation of the removal
procedure.
Steps
1. Open the latch and disconnect the power-button cable from the fingerprint-reader board.
2. Open the latch and disconnect the fingerprint-reader board cable from the fingerprint-reader board.
3. Slide and remove the fingerprint-reader board from the securing clip on the palm-rest and keyboard assembly.
Installing the fingerprint-reader board
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
The following images indicate the location of the fingerprint-reader board and provides a visual representation of the installation
procedure.
Removing and installing components 43
Steps
1. Place and slide the fingerprint-reader board under the securing clip on the palm-rest and keyboard assembly.
2. Connect the fingerprint-reader board cable to the fingerprint-reader board and close the latch.
3. Connect the power-button cable to the fingerprint-reader board and close the latch.
Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.
Display assembly
Removing the display assembly
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the wireless card.
About this task
The following images indicate the location of the display assembly and provides a visual representation of the removal
procedure.
44 Removing and installing components
Removing and installing components 45
Steps
1. Disconnect the display cable from the system board.
2. Remove the display cable from the routing guides on the palm-rest and keyboard assembly.
3. Open the display and place the computer with the lid open at the edge of a stable elevation with the display hanging
downwards.
4. Remove the six screws (M2.5x6) that secure the display hinges to the palm-rest and keyboard assembly.
5. Lift the display assembly from the palm-rest and keyboard assembly.
Installing the display assembly
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
The following images indicate the location of the display assembly and provides a visual representation of the installation
procedure.
46 Removing and installing components
Steps
1. Place the display assembly on the palm-rest and keyboard assembly.
2. Align the screw holes on the display hinges with the screw holes on the palm-rest and keyboard assembly.
3. Replace the 6 screws (M2.5x6) that secure the display hinges to the palm-rest and keyboard assembly.
4. Route the display cable through the routing guides on the palm-rest and keyboard assembly.
5. Connect the display cable to the connector on the system board.
Next steps
1. Install the wireless card.
2. Install the base cover.
3. Follow the procedure in After working inside your computer.
Display bezel
Removing the display bezel
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the wireless card.
4. Remove the display assembly.
About this task
The following images indicate the location of the display bezel and provides a visual representation of the removal procedure.
Removing and installing components 47
Steps
1. Using a plastic scribe, pry the the display bezel from the display assembly at the location shown.
2. Work around the edge of the display assembly to pry the display bezel from the display assembly.
3. Lift the display bezel from the display assembly.
Installing the display bezel
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
The following images indicate the location of the display bezel and provides a visual representation of the installation procedure.
48 Removing and installing components
Steps
1. Place the display panel and display assembly on a clean and flat surface.
2. Place the display bezel on the display assembly.
3. Align the tabs on the display bezel to the slots on the display assembly.
4. Press down on the display bezel and snap the display bezel in place.
Next steps
1. Install the display assembly.
2. Install the wireless card.
3. Install the base cover.
4. Follow the procedure in After working inside your computer.
Display panel
Removing the display panel
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the wireless card.
4. Remove the display assembly.
Removing and installing components 49
Steps
1. Remove the six screws (M2.5x2.5) that secure the display panel to the display assembly.
2. Remove the two screws (M2x2.5) that secure the display panel to the display assembly.
3. Lift and rotate the display panel forward.
NOTE: Ensure that the display panel has a smooth and clean surface to rest on to prevent damage.
4. Disconnect the display cable from the display panel.
5. Peel the tape that secures the display-cable connector latch to the display panel.
6. Lift the display-cable latch and disconect the display cable from the display panel.
7. Lift the display panel off the display assembly.
NOTE: The display brackets are shipped together with the display panel, do not remove the display brackets from the
display panel.
Installing the display panel
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
The following images indicate the location of the display panel and provides a visual representation of the installation procedure.
Removing and installing components 51
52 Removing and installing components
Steps
1. Place the display panel and display assembly on a clean and flat surface.
2. Connect the display cable to the connector on the diplay panel and close the latch.
3. Adhere the tape that secures the display-cable connector latch to the display panel.
4. Lift and rotate the display panel, then place the display panel on the display assembly.
5. Align the screw holes on the display panel to the screw holes on the display assembly.
6. Replace the six screws (M2.5x2.5) that secure the display panel to the display assembly.
7. Replace the two screws (M2x2.5) that secure the display panel to the display assembly.
Next steps
1. Install the display assembly.
2. Install the wireless card.
3. Install the base cover.
4. Follow the procedure in After working inside your computer.
Camera
Removing the camera
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the wireless card.
4. Remove the display assembly.
5. Remove the display bezel.
6. Remove the display panel.
Removing and installing components 53
About this task
The following images indicate the location of the camera and provides a visual representation of the removal procedure.
Steps
1. Using the pull tab, disconnect the camera cable from the camera.
2. Using a plastic scribe, pry the camera from the display assembly.
3. Lift the camera off the display assembly.
Installing the camera
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
The following images indicate the location of the camera and provides a visual representation of the installation procedure.
54 Removing and installing components
Steps
1. Adhere the camera in its slot on the display assembly.
2. Connect the camera cable to the camera.
Next steps
1. Install the display panel.
2. Install the display bezel.
3. Install the display assembly.
4. Install the wireless card.
5. Install the base cover.
6. Follow the procedure in After working inside your computer.
Touchpad
Removing the touchpad
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the battery.
About this task
The following images indicate the location of the touchpad and provides a visual representation of the removal procedure.
Removing and installing components 55
Steps
1. Open the latch and disconnect the the touchpad cable from the touchpad.
2. Remove the three screws (M2x2) that secure the touchpad bracket to the palm-rest and keyboard assembly.
3. Lift the touchpad bracket off the touchpad.
4. Remove the two screws (M2x2) that secure the touchpad to the palm-rest and keyboard assembly.
5. Peel the tape that secures the touchpad to the palm-rest and keyboard assembly.
6. Lift the touchpad off the palm-rest and keyboard assembly.
Installing the touchpad
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
The following images indicate the location of the touchpad and provides a visual representation of the installation procedure.
56 Removing and installing components
Steps
1. Place the touchpad into its slot on the palm-rest and keyboard assembly.
2. Align the screw holes on the touchpad to the screw holes on the palm-rest and keyboard assembly.
3. Turn the computer over and open the display to ensure that the touchpad is equally aligned on all sides.
4. Close the display and place the computer in the position shown.
5. Replace the two screws (M2x3) that secure the touchpad to the palm-rest and keyboard assembly.
6. Adhere the tape that secures the touchpad to the palm-rest and keyboard assembly.
7. Place the touchpad bracket on the touchpad.
8. Align the screw holes on the touchpad bracket to the screw holes on the palm-rest and keyboard assembly.
9. Replace the three screws (M2x3) that secure the touchpad bracket to the palm-rest and keyboard assembly.
10. Connect the touchpad cable to the touchpad and close the latch.
Next steps
1. Install the battery.
2. Install the base cover.
3. Follow the procedure in After working inside your computer.
System board
Removing the system board (Realtek audio controller)
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the M.2 2230 solid-state drive, if applicable.
4. Remove the M.2 2280 solid-state drive, if applicable.
5. Remove the memory module.
6. Remove the fan.
7. Remove the heat sink (integrated graphics).
Removing and installing components 57
NOTE: This step is for the system board that supports the 10th Generation Intel Core i3 processor.
8. Remove the heat sink (discrete graphics).
NOTE: This step is only applicable for the system board that ships with the following processors:
●Intel Celeron
●Intel Pentium Silver/Gold
●11th Generation Intel Core i3/i5/i7
9. Remove the wireless card.
10. Remove the display assembly.
About this task
NOTE: The following procedure only applies to computers shipped with a Realtek ALC3204 audio controller.
The following images indicate the connectors on the system board.
NOTE: This system board supports the 10th Generation Intel Core i3 processor.
NOTE: This system board supports the following processors:
●Intel Celeron
●Intel Pentium Silver/Gold
●11th Generation Intel Core i3/i5/i7
58 Removing and installing components
1. Power-adapter port cable
2. Speaker cable
3. Keyboard cable
4. Keyboard-backlight cable
5. Touchpad cable
6. Battery cable
7. Hard-drive cable
8. I/O-board cable
9. Fingerprint-reader cable
10. Power-button cable
The following images indicate the location of the system board and provide a visual representation of the removal procedure.
NOTE: This system board supports the 10th Generation Intel Core i3 processor.
Removing and installing components 59
NOTE: This system board supports the following processors:
●Intel Celeron
●Intel Pentium Silver/Gold
●11th Generation Intel Core i3/i5/i7
60 Removing and installing components
Steps
1. Disconnect the power-adapter port cable from the system board.
2. Disconnect the fan cable from the system board.
3. Open the latch and disconnect the fingerprint-reader cable from the system board, if applicable.
4. Open the latch and disconnect the I/O-board cable from the system board.
5. Open the latch and disconnect the hard-drive cable from the system board, if applicable.
6. Open the latch and disconnect the touchpad cable from the system board.
7. Open the latch and disconnect the keyboard-backlight cable from the system board, if applicable.
8. Open the latch and disconnect the keyboard cable from the system board.
9. Disconnect the speaker cable from the system board.
10. Remove the screw (M2x4) that secures the system board to the palm-rest and keyboard assembly.
Removing and installing components 61
11. Lift the system board off the palm-rest and keyboard assembly.
Installing the system board (Realtek audio controller)
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
NOTE: This procedure only applies if you're installing a system board with a Realtek ALC3204 audio controller into your
computer.
The following images indicate the connectors on the system board.
NOTE: This system board supports the 10th Generation Intel Core i3 processor.
NOTE: This system board supports the following processors:
●Intel Celeron
●Intel Pentium Silver/Gold
●11th Generation Intel Core i3/i5/i7
62 Removing and installing components
1. Power-adapter port cable
2. Speaker cable
3. Keyboard cable
4. Keyboard-backlight cable
5. Touchpad cable
6. Battery cable
7. Hard-drive cable
8. I/O-board cable
9. Fingerprint-reader cable
10. Power-button cable
The following images indicate the location of the system board and provides a visual representation of the installation procedure.
NOTE: This system board supports the 10th Generation Intel Core i3 processor.
Removing and installing components 63
NOTE: This system board supports the following processors:
●Intel Celeron
●Intel Pentium Silver/Gold
●11th Generation Intel Core i3/i5/i7
64 Removing and installing components
Steps
1. Place the system board on the palm-rest and keyboard assembly.
2. Align the screw hole on the system board to the screw hole on the palm-rest and keyboard assembly.
3. Replace the screw (M2x4) that secures the system board to the palm-rest and keyboard assembly.
4. Connect the speaker cable to the system board.
5. Connect the keyboard cable to the connector on the system board and close the latch.
6. Connect the keyboard-backlight cable to the connector on the system board and close the latch, if applicable.
7. Connect the touchpad cable to the connector on the system board and close the latch.
8. Connect the hard-drive cable to the connector on the system board and close the latch, if applicable.
9. Connect the I/O-board cable to the connector on the system board and close the latch.
10. Connect the fingerprint-reader cable to the connector on the system board and close the latch, if applicable.
Removing and installing components 65
11. Connect the fan cable to the system board.
12. Connect the power-adapter port cable to the system board.
Next steps
1. Install the display assembly.
2. Install the wireless card.
3. Install the heat sink (integrated graphics).
NOTE: This step is for the system board that supports the 10th Generation Intel Core i3 processor.
4. Install the heat sink (discrete graphics).
NOTE: This step is for the system board that supports the following processors:
●Intel Celeron
●Intel Pentium Silver/Gold
●11th Generation Intel Core i3/i5/i7
5. Install the fan.
6. Install the memory module.
7. Install the M.2 2230 solid-state drive, if applicable.
8. Install the M.2 2280 solid-state drive, if applicable.
9. Install the base cover.
10. Follow the procedure in After working inside your computer.
Removing the system board (Cirrus Logic audio controller)
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the M.2 2230 solid-state drive, if applicable.
4. Remove the M.2 2280 solid-state drive, if applicable.
5. Remove the memory module.
6. Remove the fan.
7. Remove the heat sink (integrated graphics).
NOTE: This step is for the system board that supports the 10th Generation Intel Core i3 processor.
8. Remove the heat sink (discrete graphics).
NOTE: This step is only applicable for the system board that ships with the following processors:
●Intel Celeron
●Intel Pentium Silver/Gold
●11th Generation Intel Core i3/i5/i7
9. Remove the wireless card.
10. Remove the display assembly.
About this task
NOTE: The following procedure only applies to computers shipped with a Cirrus Logic CS8409 audio controller.
The following images indicate the connectors on the system board.
NOTE: This system board supports the 10th Generation Intel Core i3 processor.
66 Removing and installing components
NOTE: This system board supports the following processors:
●Intel Celeron
●Intel Pentium Silver/Gold
●11th Generation Intel Core i3/i5/i7
Removing and installing components 67
1. Power-adapter port cable
2. Speaker cable
3. Keyboard cable
4. Keyboard-backlight cable
5. Touchpad cable
6. Battery cable
7. Hard-drive cable
8. I/O-board cable
9. Fingerprint-reader cable
10. Power-button cable
The following images indicate the location of the system board and provide a visual representation of the removal procedure.
NOTE: This system board supports the 10th Generation Intel Core i3 processor.
68 Removing and installing components
NOTE: This system board supports the following processors:
●Intel Celeron
●Intel Pentium Silver/Gold
●11th Generation Intel Core i3/i5/i7
Removing and installing components 69
Steps
1. Disconnect the power-adapter port cable from the system board.
2. Disconnect the fan cable from the system board.
3. Open the latch and disconnect the fingerprint-reader cable from the system board, if applicable.
4. Open the latch and disconnect the I/O-board cable from the system board.
5. Open the latch and disconnect the hard-drive cable from the system board, if applicable.
6. Open the latch and disconnect the touchpad cable from the system board.
7. Open the latch and disconnect the keyboard-backlight cable from the system board, if applicable.
70 Removing and installing components
8. Open the latch and disconnect the keyboard cable from the system board.
9. Disconnect the speaker cable from the system board.
10. Peel and lift the Mylar off the system-board screw that secures the system board to the palm-rest and keyboard assembly.
11. Remove the two screws (M2x4) that secure the system board to the palm-rest and keyboard assembly.
12. Lift the system board off the palm-rest and keyboard assembly.
Installing the system board (Cirrus Logic audio controller)
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
NOTE: This procedure only applies if you're installing a system board with a Cirrus Logic CS8409 audio controller into your
computer.
The following images indicate the connectors on the system board.
NOTE: This system board supports the 10th Generation Intel Core i3 processor.
NOTE: This system board supports the following processors:
●Intel Celeron
●Intel Pentium Silver/Gold
●11th Generation Intel Core i3/i5/i7
Removing and installing components 71
1. Power-adapter port connector
2. Speaker connector
3. Keyboard connector
4. Keyboard-backlight connector
5. Touchpad connector
6. Battery connector
7. Hard-drive connector
8. I/O-board connector
9. Fingerprint-reader connector
10. Power-button connector
The following images indicate the location of the system board and provides a visual representation of the installation procedure.
NOTE: This system board supports the 10th Generation Intel Core i3 processor.
72 Removing and installing components
NOTE: This system board supports the following processors:
●Intel Celeron
●Intel Pentium Silver/Gold
●11th Generation Intel Core i3/i5/i7
Removing and installing components 73
Steps
1. Place the system board on the palm-rest and keyboard assembly.
2. Align the screw holes on the system board to the screw holes on the palm-rest and keyboard assembly.
3. Replace the two screws (M2x4) that secure the system board to the palm-rest and keyboard assembly.
4. Adhere the Mylar over the system-board screw that secures the system board to the palm-rest and keyboard assembly.
5. Connect the speaker cable to the system board.
6. Connect the keyboard cable to the connector on the system board and close the latch.
7. Connect the keyboard-backlight cable to the connector on the system board and close the latch, if applicable.
74 Removing and installing components
8. Connect the touchpad cable to the connector on the system board and close the latch.
9. Connect the hard-drive cable to the connector on the system board and close the latch, if applicable.
10. Connect the I/O-board cable to the connector on the system board and close the latch.
11. Connect the fingerprint-reader cable to the connector on the system board and close the latch, if applicable.
12. Connect the fan cable to the system board.
13. Connect the power-adapter port cable to the system board.
Next steps
1. Install the display assembly.
2. Install the wireless card.
3. Install the heat sink (integrated graphics).
NOTE: This step is for the system board that supports the 10th Generation Intel Core i3 processor.
4. Install the heat sink (discrete graphics).
NOTE: This step is for the system board that supports the following processors:
●Intel Celeron
●Intel Pentium Silver/Gold
●11th Generation Intel Core i3/i5/i7
5. Install the fan.
6. Install the memory module.
7. Install the M.2 2230 solid-state drive, if applicable.
8. Install the M.2 2280 solid-state drive, if applicable.
9. Install the base cover.
10. Follow the procedure in After working inside your computer.
Power-adapter port
Removing the power-adapter port
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the M.2 2230 solid-state drive, if applicable.
4. Remove the M.2 2280 solid-state drive, if applicable.
5. Remove the fan.
6. Remove the wireless card.
7. Remove the display assembly.
8. Remove the system board.
NOTE: The system board can be removed along with the heat sink.
About this task
The following images indicate the location of the power-adapter port and provides a visual representation of the removal
procedure.
Removing and installing components 75
Steps
Lift the power-adapter port from its slot on the palm-rest and keyboard assembly.
Installing the power-adapter port
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
The following images indicate the location of the power-adapter port and provides a visual representation of the installation
procedure.
76 Removing and installing components
Steps
Place the power-adapter port into its slot on the palm-rest and keyboard assembly.
Next steps
1. Install the system board.
2. Install the display assembly.
3. Install the wireless card.
4. Install the fan.
5. Install the M.2 2230 solid-state drive, if applicable.
6. Install the M.2 2280 solid-state drive, if applicable.
7. Install the base cover.
8. Follow the procedure in After working inside your computer.
Palm-rest and keyboard assembly
Removing the palm-rest and keyboard assembly
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the M.2 2230 solid-state drive, if applicable.
4. Remove the M.2 2280 solid-state drive, if applicable.
5. Remove the hard drive.
6. Remove the fan.
7. Remove the wireless card.
8. Remove the display assembly.
9. Remove the fingerprint-reader board.
10. Remove the touchpad.
Removing and installing components 77
11. Remove the speakers.
12. Remove the I/O board.
13. Remove the power-button with optional fingerprint reader.
14. Remove the system board.
NOTE: The system board can be removed along with the heat sink.
15. Remove the power-adapter port.
About this task
The following images indicate the location of the palm-rest and keyboard assembly and provides a visual representation of the
removal procedure.
For computers shipped with a Realtek ALC3204 audio controller
For computers shipped with a Cirrus Logic CS8409 audio controller
78 Removing and installing components
Steps
After performing the pre-requisites you are left with the palm-rest and keyboard assembly.
Installing the palm-rest and keyboard assembly
Prerequisites
If you are replacing a component, remove the existing component before performing the installation process.
About this task
The following images indicate the location of the palm-rest and keyboard assembly and provides a visual representation of the
installation procedure.
For computers shipped with a Realtek ALC3204 audio controller
Removing and installing components 79
For computers shipped with a Cirrus Logic CS8409 audio controller
Steps
Place the palm-rest and keyboard assembly on a flat and clean surface and perform the post-requisites to install the palm-rest
and keyboard assembly.
Next steps
1. Install the power-adapter port.
2. Install the system board.
3. Install the power-button with optional fingerprint reader.
4. Install the I/O board.
80 Removing and installing components
5. Install the speakers.
6. Install the touchpad.
7. Install the fingerprint-reader board.
8. Install the display assembly.
9. Install the wireless card.
10. Install the fan.
11. Install the hard drive.
12. Install the M.2 2230 solid-state drive, if applicable.
13. Install the M.2 2280 solid-state drive, if applicable.
14. Install the base cover.
15. Follow the procedure in After working inside your computer.
Removing and installing components 81
System setup
CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program.
Certain changes can make your computer work incorrectly.
NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed.
NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen
information for future reference.
Use the BIOS Setup program for the following purposes:
●Get information about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive.
●Change the system configuration information.
●Set or change a user-selectable option, such as the user password, type of hard drive installed, and enabling or disabling
base devices.
Entering BIOS setup program
Steps
1. Turn on your computer.
2. Press F2 immediately to enter the BIOS setup program.
NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the desktop. Then,
turn off your computer and try again.
Navigation keys
NOTE: For most of the System Setup options, changes that you make are recorded but do not take effect until you restart
the system.
Table 3. Navigation keys
Keys Navigation
Up arrow Moves to the previous field.
Down arrow Moves to the next field.
Enter Selects a value in the selected field (if applicable) or follow
the link in the field.
Spacebar Expands or collapses a drop-down list, if applicable.
Tab Moves to the next focus area.
NOTE: For the standard graphics browser only.
Esc Moves to the previous page until you view the main screen.
Pressing Esc in the main screen displays a message that
prompts you to save any unsaved changes and restarts the
system.
4
System setup 83
One time boot menu
To enter one time boot menu, turn on your computer, and then press F12 immediately.
NOTE: It is recommended to shutdown the computer if it is on.
The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options
are:
●Removable Drive (if available)
●STXXXX Drive (if available)
NOTE: XXX denotes the SATA drive number.
●Optical Drive (if available)
●SATA Hard Drive (if available)
●Diagnostics
The boot sequence screen also displays the option to access the System Setup screen.
System setup options (10th generation Intel Core
processor)
NOTE: Depending on this computer and its installed devices, the items that are listed in this section may or may not be
displayed.
Table 4. System setup options—System information menu
Overview
BIOS Version Displays the BIOS version number.
Service Tag Displays the Service Tag of the computer.
Asset Tag Displays the Asset Tag of the computer.
Ownership Tag Displays the ownership tag of the computer.
Manufacture Date Displays the manufacture date of the computer.
Ownership Date Displays the ownership date of the computer.
Express Service Code Displays the express service code of the computer.
Ownership Tag Displays the ownership tag of the computer.
Signed Firmware Update Displays whether the signed firmware update is enabled.
Battery Displays the battery health information.
Primary Displays the primary battery.
Battery Level Displays the battery level.
Battery State Displays the battery state.
Health Displays the battery health.
AC Adapter Displays whether an AC adapter is installed.
Processor Information
Processor Type Displays the processor type.
Maximum Clock Speed Displays the maximum processor clock speed.
Core Count Displays the number of cores on the processor.
Processor L2 Cache Displays the processor L2 Cache size.
Processor ID Displays the processor identification code.
84 System setup
Table 4. System setup options—System information menu
Overview
Processor L3 Cache Displays the processor L3 Cache size.
Current Clock Speed Displays the current processor clock speed.
Minimum Clock Speed Displays the minimum processor clock speed.
Microcode Version Displays the microcode version.
Intel Hyper-Threading Capable Displays whether the processor is Intel Hyper-Threading capable.
64-Bit Technology Displays whether 64-bit technology is used.
Memory Information
Memory Installed Displays the total computer memory installed.
Memory Available Displays the total computer memory available.
Memory Speed Displays the memory speed.
Memory Channel Mode Displays single or dual channel mode.
Memory Technology Displays the technology that is used for the memory.
Device Information
Video Controller Displays the integrate graphics information of the computer.
Video BIOS Version Displays the video BIOS version of the computer.
Video Memory Displays the video memory information of the computer.
Panel Type Displays the Panel Type of the computer.
Native Resolution Displays the native resolution of the computer.
Audio Controller Displays the audio controller information of the computer.
Wi-Fi Device Displays the wireless device information of the computer.
Bluetooth Device Displays the Bluetooth device information of the computer.
LOM MAC Address Displays the LOM MAC address of the computer.
Table 5. System setup options—Boot options menu
Boot options
Boot Mode
Boot Mode: UEFI only Displays the boot mode of this computer.
Enable Boot Devices Enables or disables boot devices for this computer.
Boot Sequence Displays the boot sequence.
UEFI Boot Path Security Enables or disables the system to prompt the user to enter the Admin
password when booting a UEFI boot path from the F12 boot menu.
Default: Always Except Internal HDD.
Table 6. System setup options—System Configuration menu
System Configuration
Date/Time
Date Sets the computer date in MM/DD/YYYY format. Changes to the date take
effect immediately.
Time Sets the computer time in HH/MM/SS 24-hour format. You can switch
between 12-hour and 24-hour clock. Changes to the time take effect
immediately.
Integrated NIC
System setup 85
Table 6. System setup options—System Configuration menu (continued)
System Configuration
Enable UEFI Network Stack Enables or disables UEFI Network Stack.
Default: OFF.
SATA Operation Configures operating mode of the integrated SATA hard drive controller.
Default: RAID. SATA is configured to support RAID (Intel Rapid Restore
Technology).
Storage Interface Enables or disables various onboard drives.
M.2 PCIe SSD-0/SATA-2 Default: ON.
SATA-0 Default: ON.
Drive Information Displays the information of various onboard drives.
Enable SMART Reporting Enables or disables SMART (Self-Monitoring, Analysis, and Reporting
Technology) during computer startup to report hard drive errors.
Default: OFF.
Enable Audio
NOTE: The Audio options in the
BIOS are only available for computers
shipped with the Realtek ALC3204
audio controller.
Enables or disables all integrated audio controller.
Default: ON.
Enable Microphone
NOTE: The Audio options in the
BIOS are only available for computers
shipped with the Realtek ALC3204
audio controller.
Enables or disables microphone.
Default: ON.
Enable Internal Speaker
NOTE: The Audio options in the
BIOS are only available for computers
shipped with the Realtek ALC3204
audio controller.
Enables or disables internal speaker.
Default: ON.
USB Configuration
Enable Boot Support Enables or disables booting from USB mass storage devices such as external
hard drive, optical drive, and USB drive.
Enable External USB Ports Enables or disables USB ports to be functional in an operating system
environment.
Miscellaneous Devices Enables or disables various onboard devices.
Enable Camera Enables or disables the camera.
Default: ON.
Keyboard Illumination Configures the operating mode of the keyboard illumination feature.
Default: Disabled. The keyboard illumination will always be off.
Keyboard Backlight Timeout on AC Configures the timeout value for the keyboard when an AC adapter is
connected to the computer. The keyboard backlight timeout value is only
effect when the backlight is enabled.
Default: 10 seconds.
Keyboard Backlight Timeout on Battery Configures the timeout value for the keyboard when the computer is running
on battery. The keyboard backlight timeout value is only effect when the
backlight is enabled.
86 System setup
Table 6. System setup options—System Configuration menu
System Configuration
Default: 10 seconds.
Touchscreen Enables or disables the touchscreen for the operating system.
NOTE: Touchscreen will always work in the BIOS setup irrespective of this
setting.
Default: ON.
Table 7. System setup options—Video menu
Video
LCD Brightness
Brightness on battery power Sets the screen brightness when the computer is running on battery power.
Brightness on AC power Sets the screen brightness when the computer is running on AC power.
EcoPower Enables or disables EcoPower which increases the battery life by reducing the
screen brightness when appropriate.
Default: ON.
Table 8. System setup options—Security menu (continued)
Security
Enable Admin Setup Lockout Enables or disables the user from entering BIOS Setup when an Admin
Password is set.
Default: OFF.
Password Bypass Bypass the System (Boot) Password and the internal hard drive password
prompts during a system restart.
Default: Disabled.
Enable Non-Admin Password Changes Enables or disables the user to change the system and hard drive password
without the need for admin password.
Default: ON.
Enable UEFI Capsule Firmware Updates Enables or disables BIOS updates through UEFI capsule update packages.
Absolute Enable or disable the BIOS module interface of the optional Computrace(R)
Service from Absolute Software.
Intel Platform Trust Technology On Enables or disables Platform Trust Technology (PTT) visibility to the operating
system.
Default: ON.
PPI Bypass for Clear Commands Enables or disables the operating system to skip BIOS Physical Presence
Interface (PPI) user prompts when issuing the Clear command.
Default: OFF.
Clear Enables or disables the computer to clear the PTT owner information, and
returns the PTT to the default state.
Default: OFF.
Intel SGX Enables or disables the Intel Software Guard Extensions (SGX) to provide a
secured environment for running code/storing sensitive information.
Default: Software Control
SMM Security Mitigation Enables or disables additional UEFI SMM Security Mitigation protections.
Default: OFF.
System setup 87
Table 8. System setup options—Security menu
Security
NOTE: This feature may cause compatibility issues or loss of functionality
with some legacy tools and applications.
Table 9. System setup options—Passwords
Passwords
Enable Strong Password Enables or disables strong passwords.
Default: OFF.
Password Configuration Control the minimum and maximum number of characters that are allowed for
Admin and System passwords.
Admin Password Sets, Changes, or deletes the administrator (admin) password (sometimes
called the "setup" password).
System Password Sets, Changes, or deletes the system password.
Enable Master Password Lockout Enables or disables the master password support. Hard drive passwords need
to be cleared before changing the setting.
Default: OFF.
Internal HDD-0 Password Sets, changes, or deletes the internal hard drive password.
Table 10. System setup options—Secure Boot menu
Secure Boot
Enable Secure Boot Enables or disables the computer to boos using only validated boot software.
Default: OFF.
NOTE: For Secure Boot to be enabled, the computer needs to be in UEFI
boot mode and the Enable Legacy Option ROMs option needs to be turned
off.
Secure Boot Mode Selects the Secure Boot operation mode.
Default: Deployed Mode.
NOTE: Deployed Mode should be selected for normal operation of Secure
Boot.
Table 11. System setup options—Expert Key Management menu
Expert Key Management
Enable Custom Mode Enables or disables the keys in the PK, KEK, db, and dbx security key databases
to be modified.
Default: OFF.
Custom Mode Key Management Selects the custom values for expert key management.
Default: PK.
Table 12. System setup options—Performance menu
Performance
Intel Hyper-Threading Technology Enables or disables the Intel Hyper-Threading Technology to use processor
resources more efficiently.
Default: ON.
88 System setup
Table 12. System setup options—Performance menu
Performance
Intel SpeedStep Enables or disables the Intel SpeedStep Technology to dynamically adjust
processor voltage and core frequency, decreasing average power consumption
and heat production.
Default: ON.
Intel TurboBoost Technology Enabled or disabled the Intel TurboBoost mode of the processor. If enabled,
the Intel TurboBoost driver increases the performance of the CPU or graphics
processor.
Default: ON.
Multi-Core Support Changes the number of CPU cores available to the operating system. The
default value is set to the maximum number of cores.
Default: All Cores.
Enable C-State Control Enables or disables the CPU's ability to enter and exit low-power states.
Default: ON.
Table 13. System setup options—Power Management menu
Power Management
Wake on AC Enables the computer to turn on and go to boot when AC power is supplied to
the computer.
Default: OFF.
Enable USB Wake Support Enables the USB devices to wake the computer from Standby.
Default: OFF.
Auto on Time Enables the computer to automatically power on for defined days and times.
Default: Disabled. The system will not automatically power up.
Battery Charge Configuration Enables the computer to run on battery during power usage hours. Use the
below options to prevent AC power usage between certain times of each day.
Default: Adaptive. Battery settings are adaptively optimized based on your
typical battery usage pattern.
Enable Advanced Battery Charge
Configuration
Enables Advanced Battery Charge Configuration from the beginning of the
day to a specified work period. Advanced Battery Charged maximizes battery
health while still supporting heavy use during the work day.
Default: OFF.
Block Sleep Blocks the computer from entering Sleep (S3) mode in the operating system.
Default: OFF.
NOTE: If enabled, the computer will not go to sleep, Intel Rapid Start will
be disabled automatically, and the operating system power option will be
blank if it was set to Sleep.
Enable Intel Speed Shift Technology Enables or disables Intel Speed Shift Technology support which enables
the operating system to select the appropriate processor performance
automatically.
Default: ON.
Peak Shift Enables or disables the Peak Shift function which automatically switches the
computer to battery power even if the power adapter is connected.
Default: ON.
System setup 89
Table 14. System setup options—Wireless menu
Wireless
Wireless Device Enable Enables or disables internal WLAN/Bluetooth devices.
WLAN Default: ON.
Bluetooth Default: ON.
Table 15. System setup options—POST Behavior menu
POST Behavior
Numlock Enable Enables or disables Numlock when the computer boots.
Default: ON.
Enable Adapter Warnings Enables the computer to display adapter warning messages during boot.
Default: ON.
Extend BIOS POST Time Configures the BIOS POST (Power-On Self-Test) load time.
Default: 0 seconds.
Fastboot Configures the speed of the UEFI boot process.
Default: Thorough. Performs complete hardware and configuration initialization
during boot.
Fn Lock Options Enables or disables the Fn lock mode.
Default: ON.
Lock Mode Default: Lock Mode Secondary. Lock Mode Secondary = If this option is
selected, the F1-F12 keys scan the code for their secondary functions.
Full Screen Logo Enabled or disabled the computer to display full screen logo if the image match
screen resolution.
Default: OFF.
Mouse/Touchpad Configures the mouse and touchpad input.
Sign of Life Enables or disables to indicate during POST time that the power button press
is acknowledged by keyboard backlight.
Default: ON.
Warnings and Errors Selects an action on encountering a warning or error during boot.
Default: Prompt on Warnings and Errors. Stop, prompt and wait for user input
when warnings or errors are detected.
NOTE: Errors deemed critical to the operation of the computer hardware
will always halt the computer.
Table 16. System setup options—Virtualization menu
Virtualization
Intel Virtualization Technology Enables the computer to run a virtual machine monitor (VMM).
Default: ON.
VT for Direct I/O Enables the computer to perform Virtualization Technology for Direct I/O (VT-
d). VT-d is an Intel method that provides virtualization for memory map I/O.
Default: ON.
Table 17. System setup options—Maintenance menu
90 System setup
Table 17. System setup options—Maintenance menu
Maintenance
Asset Tag Creates a system Asset Tag that can be used by an IT administrator to
uniquely identify a particular system. Once set in BIOS, the Asset Tag cannot
be changed.
Service Tag Displays the Service Tag of the computer.
BIOS Recovery from Hard Drive Enables the computer to recover from a bad BIOS image, as long as the Boot
Block portion is intact and functioning.
Default: ON.
NOTE: BIOS recovery is designed to fix the main BIOS block and cannot
work if the Boot Block is damaged. In addition, this feature cannot work
in the event of EC corruption, ME corruption, or a hardware issue. The
recovery image must exist on an unencrypted partition on the drive.
BIOS Auto-Recovery Enables the computer to automatically recover the BIOS without user actions.
This feature requires BIOS Recovery from Hard Drive to be set to Enabled.
Default: OFF.
Start Data Wipe CAUTION: This Secure Wipe Operation will delete information in a
way that it cannot be reconstructed.
If enabled, the BIOS will queue up a data wipe cycle for storage devices that
are connected to the motherboard on the next reboot.
Default: OFF.
Allow BIOS Downgrade Controls flashing of the system firmware to previous revisions.
Default: ON.
Table 18. System setup options—System Logs menu
System Logs
Power Event Log Displays Power events.
Default: Keep.
BIOS Event Log Displays BIOS events.
Default: Keep.
Thermal Event Log Displays Thermal events.
Default: Keep.
Table 19. System setup options—SupportAssist menu
SupportAssist
Dell Auto operating system Recovery
Threshold
Controls the automatic boot flow for SupportAssist System Resolution
Console and for Dell operating system Recovery tool.
Default: 2.
SupportAssist operating system Recovery Enables or disables the boot flow for SupportAssist operating system
Recovery tool in the even of certain system errors.
Default: ON.
BIOSConnect Enables or disables the BIOSConnect function.
Default: ON.
System setup 91
System setup options (11th generation Intel
processors)
NOTE: Depending on this computer and its installed devices, the items that are listed in this section may or may not be
displayed.
Table 20. System setup options—System information menu
Overview
BIOS Version Displays the BIOS version number.
Service Tag Displays the Service Tag of the computer.
Asset Tag Displays the Asset Tag of the computer.
Manufacture Date Displays the manufacture date of the computer.
Ownership Date Displays the ownership date of the computer.
Express Service Code Displays the express service code of the computer.
Ownership Tag Displays the ownership tag of the computer.
Signed Firmware Update Displays whether the signed firmware update is enabled.
Default: Enabled
Battery Displays the battery health information.
Primary Displays the primary battery.
Battery Level Displays the battery level.
Battery State Displays the battery state.
Health Displays the battery health.
AC Adapter Displays whether an AC adapter is connected. If connected, the AC adapter
type.
PROCESSOR
Processor Type Displays the processor type.
Maximum Clock Speed Displays the maximum processor clock speed.
Minimum Clock Speed Displays the minimum processor clock speed.
Current Clock Speed Displays the current processor clock speed.
Core Count Displays the number of cores on the processor.
Processor ID Displays the processor identification code.
Processor L2 Cache Displays the processor L2 Cache size.
Processor L3 Cache Displays the processor L3 Cache size.
Microcode Version Displays the microcode version.
Intel Hyper-Threading Capable Displays whether the processor is Hyper-Threading (HT) capable.
64-Bit Technology Displays whether 64-bit technology is used.
MEMORY
Memory Installed Displays the total computer memory installed.
Memory Available Displays the total computer memory available.
Memory Speed Displays the memory speed.
Memory Channel Mode Displays single or dual channel mode.
Memory Technology Displays the technology that is used for the memory.
92 System setup
Table 20. System setup options—System information menu
Overview
DIMM A Size Displays the memory configuration of DIMM A.
DIMM B Size Displays the memory configuration of DIMM B.
DEVICES
Panel Type Displays the Panel Type of the computer.
Video Controller Displays the integrate graphics information of the computer.
Video Memory Displays the video memory information of the computer.
Wi-Fi Device Displays the Wi-Fi device installed in the computer.
Native Resolution Displays the native resolution of the computer.
Video BIOS Version Displays the video BIOS version of the computer.
Audio Controller Displays the audio controller information of the computer.
Bluetooth Device Displays whether a Bluetooth device is installed in the computer.
LOM MAC Address Displays the MAC address of the LAN on Motherboard (LOM)
Table 21. System setup options—Boot Configuration menu (continued)
Boot Configuration
Boot Sequence
Boot Mode: UEFI only Displays the boot mode of this computer.
Boot Sequence Specifies the order that the BIOS searches the list of devices to find an
operating system to boot.
By default, ONBOARD NIC (IPV4) is selected
By default, ONBOARD NIC (IPV6) is selected
By default, UEFI Hard Drive is selected
Secure Boot
Enable Secure Boot Enables secure boot using only validated boot software.
Default: OFF
Secure Boot Mode Modifies the behavior of Secure Boot to allow evaluation or enforcement of
UEFI driver signatures. Deployed Mode should be selected for normal operation
of Secure Boot.
By default, Deployed Mode is selected.
Expert Key Management
Enable Custom Mode Allows the PK, KEK, db, and dbx security key databases to be modified.
Default: OFF
NOTE: If Custom Mode is not enabled, any changes made with respect to
the keys will not be saved.
Custom Mode Key Management Allows for selection of key database.
●Save to File will save the key to a user-selected file.
●Replace from File will replace the current key with a key from a user-
selected file.
●Append from File will add a key to the current database from a user-
selected file.
●Delete will delete the selected key.
●Reset All Keys will reset all four keys to their default settings.
By default, PK security key database is selected.
System setup 93
Table 21. System setup options—Boot Configuration menu
Boot Configuration
By default, Save to File is selected.
Table 22. System setup options—Integrated Devices menu
Integrated Devices
Date/Time
Date Sets the computer date in MM/DD/YYYY format. Changes to the date take
effect immediately.
Time Sets the computer time in HH/MM/SS 24-hour format. You can switch
between 12-hour and 24-hour clock. Changes to the time take effect
immediately.
Camera
Enable Camera Enables or disables the camera.
By default, Enable Camera is selected.
Audio
NOTE: The Audio options in the
BIOS are only available for computers
shipped with the Realtek ALC3204
audio controller.
Enables or disables all integrated audio controller.
Default: ON
Enable Microphone Enables or disables microphone.
By default, Enable Microphone is selected.
Enable Internal Speaker Enables or disables internal speaker.
By default, Enable Internal Speaker is selected.
USB Configuration Enables or disables booting from USB mass storage devices such as external
hard drive, optical drive, and USB drive.
By default, Enable USB Boot Support is selected.
Table 23. System setup options—Storage menu
Storage
SATA/NVMe Operation
SATA/NVMe Operation Configures operating mode of the integrated storage device controller.
Default: RAID On. Storage device is configured to support RAID functions.
When enabled, all NVMe and SATA devices will be mapped under VMD
controller. Windows RST (Intel Rapid Restore Technology) driver, or Linux
kernel VMD driver must be loaded in order to boot the OS.
Storage Interface
Port Enablement Enables or disables the onboard drives.
Default: ON
Drive Information Displays the information of various onboard drives.
Table 24. System setup options—Display menu (continued)
Display
Display Brightness
Brightness on battery power Sets the screen brightness when the computer is running on battery power.
94 System setup
Table 24. System setup options—Display menu
Display
Default: 50
Brightness on AC power Sets the screen brightness when the computer is running on AC power.
Default: 100
Table 25. System setup options—Passwords menu
Passwords
Admin Password Enables the user to set, change, or delete the administrator (admin) password.
The admin password enables several security features
System Password Enables the user to set, change, or delete the system password.
Internal HDD-1 Password Enables the user to set, change, or delete the Internal HDD-1 password.
Table 26. System setup options—Update,Recovery menu
Update,Recovery
SupportAssist OS Recovery Enables or disables the boot flow for SupportAssist OS Recovery tool, in the
event of certain system error.
Default: ON
BIOSConnect Enables or disables cloud Service OS recovery if the main OS fails to boot
within the number of failures equal or greater than the value specified by
Dell Auto OS Recovery Threshold, and local Service does not boot, or is not
installed.
Default: ON
Dell Auto OS Recovery Threshold Controls the automatic boot flow for SupportAssist System Resolution Console
and for Dell operating system Recovery tool.
Default: 2.
Table 27. System setup options—System Management menu
System Management
Service Tag Displays the Service Tag of the computer.
Asset Tag Creates a system Asset Tag that can be used by an IT administrator to
uniquely identify a particular system. Once set in BIOS, the Asset Tag cannot
be changed.
Table 28. System setup options—Pre-boot Behavior menu
Pre-boot Behavior
Adapter warnings
Enable Adapter warnings Enables or disables the computer to display adapter warning messages when
adapters with too little power capacity are detected.
Default: ON
Warnings and Errors Selects an action on encountering a warning or error during boot.
Default: Prompt on Warnings and Errors. Stop, prompt, and wait for user input
when warnings or errors are detected.
NOTE: Errors deemed critical to the operation of the computer hardware
will always halt the computer.
Table 29. System setup options—System Logs menu
System setup 95
Table 29. System setup options—System Logs menu
System Logs
BIOS Event Log
Clear Bios Event Log Select keep or clear BIOS events.
Default: Keep
Thermal Event Log
Clear Thermal Event Log Select keep or clear Thermal events.
Default: Keep
Power Event Log
Clear POWER Event Log Select keep or clear Power events.
Default: Keep
Updating the BIOS in Windows
Prerequisites
It is recommended to update your BIOS (System Setup), when you replace the system board or if an update is available. For
laptops, ensure that your computer battery is fully charged and connected to a power outlet.
About this task
NOTE: If BitLocker is enabled, it must be suspended before updating the system BIOS, and then re-enabled after the BIOS
update is completed.
Steps
1. Restart the computer.
2. Go to www.dell.com/support.
●Enter the Service Tag or Express Service Code and click Search.
●Click Drivers & Downloads.
●Click Detect Drivers and follow the on-screen instructions.
3. If you are unable to detect or find the Service Tag, click Browse all products.
4. Choose the appropriate category to reach the product page.
5. Select your computer model, followed by its model number.
NOTE: The Product Support page of your computer appears.
6. Click Drivers & Downloads.
NOTE: The Drivers & Downloads section is displayed.
7. Click Category, and select BIOS from the drop-down list.
8. Click the toggle button Show downloads for only THIS PC XXXXXXX.
NOTE: XXXXXXX denotes the Service Tag.
9. Select the latest BIOS file and click Download.
10. After the download is complete, browse to the folder where you saved the system BIOS executable file.
11. Double-click the system BIOS executable file.
NOTE: Follow the on-screen instructions.
96 System setup
Updating the Dell BIOS in Linux and Ubuntu
environments
If you want to update the system BIOS in a Linux environment such as Ubuntu, see https://www.dell.com/support/article/
sln171755/.
Flashing the BIOS from the F12 One-Time boot menu
Update your computer BIOS using the BIOS update.exe file that is copied to a FAT32 USB drive and booting from the F12
One-Time boot menu.
About this task
BIOS Update
You can run the BIOS update file from Windows using a bootable USB drive or you can also update the BIOS from the F12
One-Time boot menu on the computer.
Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12
One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the
BIOS supports this BIOS update option.
NOTE: Only computers with BIOS Flash Update option in the F12 One-Time boot menu can use this function.
Updating from the One-Time boot menu
To update your BIOS from the F12 One-Time boot menu, you need the following:
●USB drive formatted to the FAT32 file system (key does not have to be bootable)
●BIOS executable file that you downloaded from the Dell Support website and copied to the root of the USB drive
●AC power adapter that is connected to the computer
●Functional computer battery to flash the BIOS
Perform the following steps to perform the BIOS update flash process from the F12 menu:
CAUTION: Do not turn off the computer during the BIOS update process. The computer may not boot if you turn
off your computer.
Steps
1. From a turn off state, insert the USB drive where you copied the flash into a USB port of the computer.
2. Turn on the computer and press F12 to access the One-Time Boot Menu, select BIOS Update using the mouse or arrow keys
then press Enter.
The flash BIOS menu is displayed.
3. Click Flash from file.
4. Select external USB device.
5. Select the file and double-click the flash target file, and then click Submit.
6. Click Update BIOS. The computer restarts to flash the BIOS.
7. The computer will restart after the BIOS update is completed.
System and setup password
Table 30. System and setup password
Password type Description
System password Password that you must enter to log on to your system.
System setup 97
Table 30. System and setup password
Password type Description
Setup password Password that you must enter to access and make changes to
the BIOS settings of your computer.
You can create a system password and a setup password to secure your computer.
CAUTION: The password features provide a basic level of security for the data on your computer.
CAUTION: Anyone can access the data stored on your computer if it is not locked and left unattended.
NOTE: System and setup password feature is disabled.
Assigning a system setup password
Prerequisites
You can assign a new System or Admin Password only when the field Enter the old password is grayed out.
About this task
To enter the system setup, press F2 immediately after a power-on or reboot.
Steps
1. In the System BIOS or System Setup screen, click Passwords on the left pane.
The Passwords screen is displayed.
2. Create a password in Enter the new password field, and press Enter.
Use the following guidelines to assign the system password:
●A password can have up to 32 characters.
●The password can contain the numbers 0 through 9.
●Only lower case letters are valid, upper case letters are not allowed.
●Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`).
3. Reenter the new password and press Enter to confirm.
4. Click APPLY CHANGES and a message prompts you to save the changes.
5. Click EXIT to restart the computer.
Deleting or changing an existing system or admin password
About this task
To enter the System Setup, press F2 immediately after a power-on or reboot.
Steps
1. In the System BIOS or System Setup screen, click Passwords in the left pane.
The Passwords screen is displayed.
2. In the Passwords screen, alter, or delete the existing system/admin password.
NOTE: If you change the System and/or Admin password, reenter the new password when prompted. If you delete the
System and Admin password, confirm the deletion when prompted.
3. Click APPLY CHANGES and a message prompts you to save the changes.
4. Click EXIT to save the changes and exit from System Setup.
The computer restarts.
98 System setup
Clearing CMOS settings
About this task
CAUTION: Clearing CMOS settings will reset the BIOS settings on your computer.
Steps
1. Remove the base cover.
2. Disconnect the battery cable from the system board.
3. Remove the coin-cell battery.
4. Wait for one minute.
5. Replace the coin-cell battery.
6. Connect the battery cable to the system board.
7. Replace the base cover.
Clearing BIOS (System Setup) and System passwords
About this task
To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell.
NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying
Windows or your application.
System setup 99
Troubleshooting
Locate the Service Tag or Express Service Code of
your Dell computer
Your Dell computer is uniquely identified by a Service Tag or Express Service Code. To view relevant support resources for your
Dell computer, we recommend entering the Service Tag or Express Service Code at www.dell.com/support.
For more information on how to find the Service Tag for your computer, see Locate the Service Tag for your Dell Laptop.
System-diagnostic lights
The power and battery status light indicates the power and battery status of the computer. These are the power states:
Solid white: Power adapter is connected, and the battery has more than 5% charge.
Amber: Computer is running on battery, and the battery has less than 5% charge.
Off:
●Power adapter is connected, and the battery is fully charged.
●Computer is running on battery, and the battery has more than 5% charge.
●Computer is in sleep state, hibernation, or turned off.
The power and battery-status light may also blink amber or white according to predefined "beep codes" indicating various
failures.
For example, the power and battery-status light blinks amber two times followed by a pause, and then blinks white three times
followed by a pause. This 2,3 pattern continues until the computer is turned off, indicating no memory or RAM is detected.
The following table shows different power and battery-status light patterns and associated problems.
NOTE: The following diagnostic light codes and recommended solutions are intended for Dell service technicians to
troubleshoot problems. You should only perform troubleshooting and repairs as authorized or directed by the Dell technical
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Table 31. Diagnostic-light codes
Diagnostic light codes
(Amber, white)
Problem description
1,1 TPM detection failure
1,2 Unrecoverable SPI flash failure
1,3 Short in hinge cable tripped OCP1
1,4 Short in hinge cable tripped OCP2
1,5 EC unable to program i-Fuse
1,6 EC internal Failure
2,1 Processor failure
2,2 System board: BIOS or ROM (Read-Only
Memory) failure
2,3 No memory or RAM (Random-Access Memory)
detected
5
100 Troubleshooting
Table 31. Diagnostic-light codes
Diagnostic light codes
(Amber, white)
Problem description
2,4 Memory or RAM (Random-Access Memory)
failure
2,5 Invalid memory installed
2,6 System-board or chipset error
2,7 Display failure - SBIOS message
2,8 Display failure - EC detection of power rail
failure
3,1 CMOS battery failure
3,2 PCI, video card/chip failure
3,3 BIOS recovery image not found
3,4 Recovery image found but invalid
3,5 Power-rail failure
3,6 System BIOS Flash incomplete
3,7 Management Engine (ME) error
Camera status light: Indicates whether the camera is in use.
●Solid white—Camera is in use.
●Off—Camera is not in use.
Caps Lock status light: Indicates whether Caps Lock is enabled or disabled.
●Solid white—Caps Lock enabled.
●Off—Caps Lock disabled.
SupportAssist diagnostics
About this task
The SupportAssist diagnostics (previously known as ePSA diagnostics) performs a complete check of your hardware. The
SupportAssist diagnostics is embedded in the BIOS and is launched by it internally. The SupportAssist diagnostics provides a set
of options for particular devices or device groups. It allows you to:
●Run tests automatically or in an interactive mode.
●Repeat tests
●Display or save test results
●Run thorough tests to introduce additional test options and provide extra information about the failed device(s)
●View status messages that indicate if the tests are completed successfully
●View error messages that indicate if problems were encountered during the test
NOTE: Some tests are meant for specific devices and require user interaction. Ensure that you are present in front of the
computer when the diagnostic tests are performed.
For more information, see SupportAssist Pre-Boot System Performance Check.
Recovering the operating system
When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell
SupportAssist OS Recovery.
Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows 10 operating
system. It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating
system. It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its
factory state.
Troubleshooting 101
You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their
primary operating system due to software or hardware failures.
For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at
www.dell.com/support.
Flashing the BIOS
About this task
You may need to flash (update) the BIOS when an update is available or when you replace the system board.
Follow these steps to flash the BIOS:
Steps
1. Turn on your computer.
2. Go to www.dell.com/support.
3. Click Product support, enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
4. Click Drivers & downloads > Find it myself.
5. Select the operating system installed on your computer.
6. Scroll down the page and expand BIOS.
7. Click Download to download the latest version of the BIOS for your computer.
8. After the download is complete, navigate to the folder where you saved the BIOS update file.
9. Double-click the BIOS update file icon and follow the instructions on the screen.
Flashing BIOS (USB key)
Steps
1. Follow the procedure from step 1 to step 7 in "Flashing the BIOS" to download the latest BIOS setup program file.
2. Create a bootable USB drive. For more information see the knowledge base article SLN143196 at www.dell.com/support.
3. Copy the BIOS setup program file to the bootable USB drive.
4. Connect the bootable USB drive to the computer that needs the BIOS update.
5. Restart the computer and press F12 when the Dell logo is displayed on the screen.
6. Boot to the USB drive from the One Time Boot Menu.
7. Type the BIOS setup program filename and press Enter.
8. The BIOS Update Utility appears. Follow the instructions on the screen to complete the BIOS update.
Backup media and recovery options
It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes
multiple options for recovering Windows operating system on your Dell PC. For more information. see Dell Windows Backup
Media and Recovery Options.
Flea power release
About this task
Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has
been removed or disconnected from the system board. The following procedure provides the instructions on how to conduct
flea power release:
102 Troubleshooting
Steps
1. Turn off your computer.
2. Remove the base cover.
NOTE: Ensure that the battery cable is disconnected from the system board.
3. Press and hold the power button for 20 seconds to drain the flea power.
4. Install the base cover.
5. Turn on your computer.
WiFi power cycle
About this task
If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be
performed. The following procedure provides the instructions on how to conduct a WiFi power cycle:
NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device.
Steps
1. Turn off your computer.
2. Turn off the modem.
3. Turn off the wireless router.
4. Wait for 30 seconds.
5. Turn on the wireless router.
6. Turn on the modem.
7. Turn on your computer.
Troubleshooting 103
Getting help and contacting Dell
Self-help resources
You can get information and help on Dell products and services using these self-help resources:
Table 32. Self-help resources
Self-help resources Resource location
Information about Dell products and services www.dell.com
My Dell
Tips
Contact Support In Windows search, type Contact Support, and press
Enter.
Online help for operating system www.dell.com/support/windows
www.dell.com/support/linux
Access top solutions, diagnostics, drivers and downloads, and
learn more about your computer through videos, manuals and
documents.
Your Dell computer is uniquely identified by a Service Tag or
Express Service Code. To view relevant support resources for
your Dell computer, enter the Service Tag or Express Service
Code at www.dell.com/support.
For more information on how to find the Service Tag for your
computer, see Locate the Service Tag on your computer.
Dell knowledge base articles for a variety of computer
concerns
1. Go to www.dell.com/support.
2. On the menu bar at the top of the Support page, select
Support > Knowledge Base.
3. In the Search field on the Knowledge Base page, type the
keyword, topic, or model number, and then click or tap the
search icon to view the related articles.
Contacting Dell
To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell.
NOTE: Availability varies by country/region and product, and some services may not be available in your country/region.
NOTE: If you do not have an active Internet connection, you can find contact information about your purchase invoice,
packing slip, bill, or Dell product catalog.
6
104 Getting help and contacting Dell