Inspiron 15 3510 Service Manual
Contents
Working inside your computer
- Safety instructions
Removing and installing components
Drivers and downloads
System setup
Troubleshooting
Getting help and contacting Dell

DELL 3510 User Manual

Displayed below is the user manual for 3510 by DELL which is a product in the Notebooks category. This manual has pages.

Related Manuals

DELL 3510 Manual

Inspiron 15 3510

Service Manual

Regulatory Model: P112F

Regulatory Type: P112F004

August 2021

Rev. A01

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid

the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

trademarks may be trademarks of their respective owners.

Chapter 1: Working inside your computer...................................................................................... 7

Safety instructions.............................................................................................................................................................. 7

Before working inside your computer....................................................................................................................... 7

Safety precautions........................................................................................................................................................ 8

Electrostatic discharge—ESD protection............................................................................................................... 8

ESD field service kit ..................................................................................................................................................... 9

Transporting sensitive components.........................................................................................................................10

After working inside your computer........................................................................................................................ 10

Chapter 2: Removing and installing components...........................................................................11

Recommended tools...........................................................................................................................................................11

Screw List.............................................................................................................................................................................11

Major components of Inspiron 15 3510.........................................................................................................................13

Secure Digital Card............................................................................................................................................................15

Removing the Secure Digital card............................................................................................................................15

Installing the Secure Digital card..............................................................................................................................15

Base cover........................................................................................................................................................................... 16

Removing the base cover...........................................................................................................................................16

Installing the base cover.............................................................................................................................................18

Battery..................................................................................................................................................................................19

Lithium-ion battery precautions............................................................................................................................... 19

Removing the 3-cell battery..................................................................................................................................... 20

Installing the 3-cell battery........................................................................................................................................ 21

Removing the 4-cell battery......................................................................................................................................21

Installing the 4-cell battery....................................................................................................................................... 22

Disconnecting the battery cable..............................................................................................................................23

Disconnecting the battery.........................................................................................................................................24

Memory modules............................................................................................................................................................... 25

Removing the memory module.................................................................................................................................25

Installing the memory module...................................................................................................................................26

WLAN card..........................................................................................................................................................................27

Removing the WLAN card......................................................................................................................................... 27

Installing the WLAN card........................................................................................................................................... 28

Solid-state drive................................................................................................................................................................ 30

Removing the M.2 2230 solid-state drive............................................................................................................. 30

Installing the M.2 2230 solid-state drive............................................................................................................... 30

Removing the M.2 2280 solid-state drive..............................................................................................................31

Installing the M.2 2280 solid-state drive............................................................................................................... 32

Hard drive............................................................................................................................................................................33

Removing the hard drive........................................................................................................................................... 33

Installing the hard drive..............................................................................................................................................34

Heat sink..............................................................................................................................................................................36

Removing the heat sink - UMA................................................................................................................................36

Installing the heat sink - UMA.................................................................................................................................. 37

Contents

Contents 3

Removing the heat sink - Discrete.......................................................................................................................... 37

Installing the heat sink - Discrete............................................................................................................................ 38

Speakers.............................................................................................................................................................................. 39

Removing the speakers..............................................................................................................................................39

Installing the speakers................................................................................................................................................40

IO board................................................................................................................................................................................41

Removing the I/O board.............................................................................................................................................41

Installing the I/O board.............................................................................................................................................. 42

Touchpad.............................................................................................................................................................................43

Removing the touchpad assembly...........................................................................................................................43

Installing the touch pad assembly............................................................................................................................44

Display assembly................................................................................................................................................................46

Removing the display assembly............................................................................................................................... 46

Installing the display assembly..................................................................................................................................48

Hinge caps.......................................................................................................................................................................... 50

Removing the hinge caps.......................................................................................................................................... 50

Installing the hinge caps ............................................................................................................................................ 51

Display bezel.......................................................................................................................................................................53

Removing the display bezel.......................................................................................................................................53

Installing the display bezel ....................................................................................................................................... 54

Hinges.................................................................................................................................................................................. 55

Removing the hinges.................................................................................................................................................. 55

Installing the hinges ................................................................................................................................................... 57

Display panel.......................................................................................................................................................................58

Removing the display panel...................................................................................................................................... 58

Installation display panel............................................................................................................................................ 60

Camera.................................................................................................................................................................................62

Removing the camera.................................................................................................................................................62

Installing the camera...................................................................................................................................................63

Display eDP cable.............................................................................................................................................................. 63

Removing the eDP cable........................................................................................................................................... 63

Installing the eDP cable..............................................................................................................................................64

Display back-cover............................................................................................................................................................66

Removing the display back-cover........................................................................................................................... 66

Installing the display back-cover............................................................................................................................. 66

Power button......................................................................................................................................................................67

Removing the power button..................................................................................................................................... 67

Installing the power button....................................................................................................................................... 68

Power button with fingerprint reader.......................................................................................................................... 69

Removing the power-button with fingerprint reader......................................................................................... 69

Installing the power-button with fingerprint reader........................................................................................... 70

System board......................................................................................................................................................................72

System board connectors..........................................................................................................................................72

Removing the system board..................................................................................................................................... 72

Installing the system board....................................................................................................................................... 74

Power-adapter port.......................................................................................................................................................... 76

Removing the power-adapter port..........................................................................................................................76

Installing the power-adapter port............................................................................................................................ 77

Palm-rest and keyboard assembly.................................................................................................................................78

Removing the palm-rest and keyboard assembly................................................................................................ 78

4Contents

Installing the palm-rest and keyboard assembly.................................................................................................. 79

Chapter 3: Drivers and downloads............................................................................................... 80

Chapter 4: System setup............................................................................................................. 81

BIOS overview.................................................................................................................................................................... 81

Entering BIOS setup program......................................................................................................................................... 81

Navigation keys.................................................................................................................................................................. 81

One time boot menu.........................................................................................................................................................82

Boot Sequence...................................................................................................................................................................82

Navigation keys..................................................................................................................................................................83

System setup options.......................................................................................................................................................83

Boot menu.....................................................................................................................................................................83

Overview........................................................................................................................................................................83

Boot Configuration......................................................................................................................................................85

Integrated Devices...................................................................................................................................................... 86

Storage...........................................................................................................................................................................87

Display............................................................................................................................................................................ 88

Connection....................................................................................................................................................................88

Power............................................................................................................................................................................. 88

Security..........................................................................................................................................................................90

Passwords..................................................................................................................................................................... 92

Update Recovery.........................................................................................................................................................92

System Management..................................................................................................................................................93

Keyboard........................................................................................................................................................................94

Pre-boot Behavior.......................................................................................................................................................95

Virtualization.................................................................................................................................................................96

Performance................................................................................................................................................................. 96

System Logs................................................................................................................................................................. 97

Updating the BIOS............................................................................................................................................................ 98

Updating the BIOS in Windows................................................................................................................................98

Updating the BIOS using the USB drive in Windows..........................................................................................98

Updating the BIOS from the F12 One-Time boot menu.....................................................................................98

Updating BIOS on systems with BitLocker enabled........................................................................................... 99

System and setup password...........................................................................................................................................99

Assigning a system setup password....................................................................................................................... 99

Deleting or changing an existing system setup password............................................................................... 100

Clearing BIOS (System Setup) and System passwords...................................................................................100

Chapter 5: Troubleshooting........................................................................................................101

Handling swollen Lithium-ion batteries....................................................................................................................... 101

Dell SupportAssist Pre-boot System Performance Check diagnostics...............................................................101

Running the SupportAssist Pre-Boot System Performance Check.............................................................. 102

Built-in self-test (BIST)..................................................................................................................................................102

M-BIST......................................................................................................................................................................... 102

LCD Power rail test (L-BIST)................................................................................................................................. 103

LCD Built-in Self Test (BIST)................................................................................................................................. 103

System diagnostic lights................................................................................................................................................ 103

Contents 5

Recovering the operating system................................................................................................................................104

Real Time Clock—RTC reset........................................................................................................................................105

Backup media and recovery options........................................................................................................................... 105

WiFi power cycle..............................................................................................................................................................105

Drain residual flea power (perform hard reset)........................................................................................................106

Chapter 6: Getting help and contacting Dell...............................................................................107

6 Contents

Working inside your computer

Safety instructions

Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless

otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped

with your computer.

WARNING: Before working inside your computer, read the safety information that is shipped with your

computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/

regulatory_compliance.

WARNING: Disconnect your computer from all power sources before opening the computer cover or panels.

After you finish working inside the computer, replace all covers, panels, and screws before connecting your

computer to an electrical outlet.

CAUTION: To avoid damaging the computer, ensure that the work surface is flat, dry, and clean.

CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching the

pins and the contacts.

CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical

assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the

safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal

surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal

surface to dissipate static electricity which could harm internal components.

CAUTION: When you disconnect a cable, pull it by its connector or its pull tab, not the cable itself. Some cables

have connectors with locking tabs or thumbscrews that you must disengage before disconnecting the cable.

When disconnecting cables, keep them evenly aligned to avoid bending the connector pins. When connecting

cables, ensure that the ports and the connectors are correctly oriented and aligned.

CAUTION: Press and eject any installed card from the media-card reader.

CAUTION: Exercise caution when handling Lithium-ion batteries in laptops. Swollen batteries should not be used

and should be replaced and disposed properly.

NOTE: The color of your computer and certain components may appear differently than shown in this document.

Before working inside your computer

Steps

1. Save and close all open files and exit all open applications.

2. Shut down your computer. Click Start > Power > Shut down.

NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down

instructions.

3. Disconnect your computer and all attached devices from their electrical outlets.

Working inside your computer 7

4. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.

5. Remove any media card and optical disc from your computer, if applicable.

6. After the computer is unplugged, press and hold the power button for 5 seconds to ground the system board.

CAUTION: Place the computer on a flat, soft, and clean surface to avoid scratches on the display.

7. Place the computer face down.

Safety precautions

The safety precautions chapter details the primary steps to be taken before performing any disassembly instructions.

Observe the following safety precautions before you perform any installation or break/fix procedures involving disassembly or

reassembly:

●Turn off the system and all attached peripherals.

●Disconnect the system and all attached peripherals from AC power.

●Disconnect all network cables, telephone, and telecommunications lines from the system.

●Use an ESD field service kit when working inside any to avoid electrostatic discharge (ESD) damage.

●After removing any system component, carefully place the removed component on an anti-static mat.

●Wear shoes with non-conductive rubber soles to reduce the chance of getting electrocuted.

Standby power

Dell products with standby power must be unplugged before you open the case. Systems that incorporate standby power are

essentially powered while turned off. The internal power enables the system to be remotely turned on (wake on LAN) and

suspended into a sleep mode and has other advanced power management features.

Unplugging, pressing and holding the power button for 20 seconds should discharge residual power in the system board.

Bonding

Bonding is a method for connecting two or more grounding conductors to the same electrical potential. This is done through

the use of a field service electrostatic discharge (ESD) kit. When connecting a bonding wire, ensure that it is connected to bare

metal and never to a painted or non-metal surface. The wrist strap should be secure and in full contact with your skin, and

ensure that you remove all jewelry such as watches, bracelets, or rings prior to bonding yourself and the equipment.

Electrostatic discharge—ESD protection

ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards,

processors, memory DIMMs, and system boards. Very slight charges can damage circuits in ways that may not be obvious, such

as intermittent problems or a shortened product life span. As the industry pushes for lower power requirements and increased

density, ESD protection is an increasing concern.

Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than

in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

Two recognized types of ESD damage are catastrophic and intermittent failures.

●Catastrophic – Catastrophic failures represent approximately 20 percent of ESD-related failures. The damage causes

an immediate and complete loss of device functionality. An example of catastrophic failure is a memory DIMM that has

received a static shock and immediately generates a "No POST/No Video" symptom with a beep code emitted for missing or

nonfunctional memory.

●Intermittent – Intermittent failures represent approximately 80 percent of ESD-related failures. The high rate of

intermittent failures means that most of the time when damage occurs, it is not immediately recognizable. The DIMM

receives a static shock, but the tracing is merely weakened and does not immediately produce outward symptoms related to

the damage. The weakened trace may take weeks or months to melt, and in the meantime may cause degradation of memory

integrity, intermittent memory errors, etc.

The more difficult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded")

failure.

Perform the following steps to prevent ESD damage:

8Working inside your computer

●Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do not

provide adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on parts

with increased sensitivity to ESD damage.

●Handle all static-sensitive components in a static-safe area. If possible, use anti-static floor pads and workbench pads.

●When unpacking a static-sensitive component from its shipping carton, do not remove the component from the anti-static

packing material until you are ready to install the component. Before unwrapping the anti-static packaging, ensure that you

discharge static electricity from your body.

●Before transporting a static-sensitive component, place it in an anti-static container or packaging.

ESD field service kit

The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main components:

anti-static mat, wrist strap, and bonding wire.

Components of an ESD field service kit

The components of an ESD field service kit are:

●Anti-Static Mat – The anti-static mat is dissipative and parts can be placed on it during service procedures. When using an

anti-static mat, your wrist strap should be snug and the bonding wire should be connected to the mat and to any bare metal

on the system being worked on. Once deployed properly, service parts can be removed from the ESD bag and placed directly

on the mat. ESD-sensitive items are safe in your hand, on the ESD mat, in the system, or inside a bag.

●Wrist Strap and Bonding Wire – The wrist strap and bonding wire can be either directly connected between your wrist

and bare metal on the hardware if the ESD mat is not required, or connected to the anti-static mat to protect hardware that

is temporarily placed on the mat. The physical connection of the wrist strap and bonding wire between your skin, the ESD

mat, and the hardware is known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never

use wireless wrist straps. Always be aware that the internal wires of a wrist strap are prone to damage from normal wear

and tear, and must be checked regularly with a wrist strap tester in order to avoid accidental ESD hardware damage. It is

recommended to test the wrist strap and bonding wire at least once per week.

●ESD Wrist Strap Tester – The wires inside of an ESD strap are prone to damage over time. When using an unmonitored

kit, it is a best practice to regularly test the strap prior to each service call, and at a minimum, test once per week. A

wrist strap tester is the best method for doing this test. If you do not have your own wrist strap tester, check with your

regional office to find out if they have one. To perform the test, plug the wrist-strap's bonding-wire into the tester while it is

strapped to your wrist and push the button to test. A green LED is lit if the test is successful; a red LED is lit and an alarm

sounds if the test fails.

●Insulator Elements – It is critical to keep ESD sensitive devices, such as plastic heat sink casings, away from internal parts

that are insulators and often highly charged.

●Working Environment – Before deploying the ESD Field Service kit, assess the situation at the customer location. For

example, deploying the kit for a server environment is different than for a desktop or portable environment. Servers are

typically installed in a rack within a data center; desktops or portables are typically placed on office desks or cubicles. Always

look for a large open flat work area that is free of clutter and large enough to deploy the ESD kit with additional space to

accommodate the type of system that is being repaired. The workspace should also be free of insulators that can cause an

ESD event. On the work area, insulators such as Styrofoam and other plastics should always be moved at least 12 inches or

30 centimeters away from sensitive parts before physically handling any hardware components

●ESD Packaging – All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded

bags are preferred. However, you should always return the damaged part using the same ESD bag and packaging that the

new part arrived in. The ESD bag should be folded over and taped shut and all the same foam packing material should be

used in the original box that the new part arrived in. ESD-sensitive devices should be removed from packaging only at an

ESD-protected work surface, and parts should never be placed on top of the ESD bag because only the inside of the bag is

shielded. Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag.

●Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts

to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

ESD protection summary

It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static

mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all

insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

Working inside your computer 9

Transporting sensitive components

When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place

these parts in anti-static bags for safe transport.

After working inside your computer

About this task

NOTE: Leaving stray or loose screws inside your computer may severely damage your computer.

Steps

1. Replace all screws and ensure that no stray screws remain inside your computer.

2. Connect any external devices, peripherals, or cables you removed before working on your computer.

3. Replace any media cards, discs, or any other parts that you removed before working on your computer.

4. Connect your computer and all attached devices to their electrical outlets.

5. Turn on your computer.

10 Working inside your computer

Removing and installing components

NOTE: The images in this document may differ from your computer depending on the configuration you ordered.

Recommended tools

The procedures in this document may require the following tools:

●Phillips #0 screwdriver

●Phillips #1 screwdriver

●Plastic scribe-Recommended for field technician

Screw List

The following table shows the screw list and the images for different components.

Table 1. Screw Size List

Component Screw type Quantity Image

Base cover M2x5

Captive screw

Battery 3-cell M2x3 3

Battery 4-cell M2x3 4

WLAN M2x3 1

M.2 2230 SSD M2x2 1

M.2 2280 SSD M2x2 1

Removing and installing components 11

Table 1. Screw Size List (continued)

Component Screw type Quantity Image

Hard drive M2x3 4

Hard Drive Bracket M3x3 4

Touchpad M2x2 2

Touchpad bracket M2x2 3

System fan M2x5 2

Heatsink - Integrated graphics M2x3 6

System board M2.5x5

M2x3

M2x2

Power button M2x2

M2.5x5

12 Removing and installing components

Table 1. Screw Size List (continued)

Component Screw type Quantity Image

I/O board M2x3 3

Display assembly M2.5x5 4

Display hinge M2.5x3.8 6

Major components of Inspiron 15 3510

The following image shows the major components of Inspiron 15 3510.

Removing and installing components 13

1. Base cover

2. Battery

3. Speaker

4. Power button with optional fingerprint reader

14 Removing and installing components

5. Trackpad

6. Trackpad bracket

7. DC-in port

8. SSD thermal bracket

9. Solid-state drive(SSD)

10. Palm-rest and keyboard assembly

11. Display assembly

12. Memory modules

13. WLAN card

14. IO daughter-board

15. System board

16. Heatsink

17. IO daughter-board FFC

18. Hard-drive assembly

Secure Digital Card

Removing the Secure Digital card

Prerequisites

1. Follow the procedure in Before working inside your computer.

About this task

Steps

1. Push the secure digital card to release it from the computer.

2. Slide the secure digital card out of the computer.

Installing the Secure Digital card

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

Removing and installing components 15

About this task

Steps

Slide the secure digital into the slot until it clicks into place.

Next steps

1. Follow the procedure in after working inside your computer.

Base cover

Removing the base cover

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the SD card.

16 Removing and installing components

About this task

Removing and installing components 17

Steps

1. Remove the six screws (M2x5) that secure the base cover to the palm-rest and keyboard assembly.

2. Loosen the two captive screws that secure the base cover to the palm-rest and keyboard assembly.

3. Pry open the base cover starting from the recesses located in the U-shaped indents at the top edge of the base cover near

the hinges.

4. Lift and slide the base cover off the palm-rest and keyboard assembly.

Installing the base cover

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

18 Removing and installing components

About this task

Steps

1. Align and place the base cover on the computer, press the edges and sides of the base cover until it snaps into place.

2. Tighten the two captive screws that secure the base cover to the palm-rest and keyboard assembly.

3. Replace the six screws (M2x5) that secure the base cover to the palm-rest and keyboard assembly.

Next steps

1. Replace the SD card

2. Follow the procedure in after working inside your computer

Battery

Lithium-ion battery precautions

CAUTION:

●Exercise caution when handling Lithium-ion batteries.

●Discharge the battery completely before removing it. Disconnect the AC power adapter from the system and

operate the computer solely on battery power—the battery is fully discharged when the computer no longer

turns on when the power button is pressed.

●Do not crush, drop, mutilate, or penetrate the battery with foreign objects.

●Do not expose the battery to high temperatures, or disassemble battery packs and cells.

●Do not apply pressure to the surface of the battery.

●Do not bend the battery.

●Do not use tools of any kind to pry on or against the battery.

●Ensure any screws during the servicing of this product are not lost or misplaced, to prevent accidental

puncture or damage to the battery and other system components.

Removing and installing components 19

●If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing,

bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical

support for assistance. See www.dell.com/contactdell.

●Always purchase genuine batteries from www.dell.com or authorized Dell partners and resellers.

●Swollen batteries should not be used and should be replaced and disposed properly. For guidelines on how to

handle and replace swollen Lithium-ion batteries, see Handling swollen Lithium-ion batteries.

Removing the 3-cell battery

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the SD card.

3. Remove the base cover.

About this task

The following image indicate the location of the battery and provides a visual representation of the removal procedure.

Steps

1. Disconnect the battery cable from the connector on the system board.

2. Fold back the hard-drive FFC from over the battery.

3. Remove the three (M2x3) screws that secure the battery to the palm-rest and keyboard assembly.

4. Lift and move the battery away from the computer.

20 Removing and installing components

Installing the 3-cell battery

Prerequisites

If you are replacing a component, remove the existing component before performing the installation process.

About this task

The following images indicate the location of the battery and provides a visual representation of the installation procedure.

Steps

1. Place the battery on the palm-rest and keyboard assembly.

2. Fold back the hard-drive FFC over the battery.

3. Align the screw holes on the battery to the screw holes on the palm-rest and keyboard assembly.

4. Replace the three screws (M2x3) that secure the battery to the palm-rest and keyboard assembly.

5. Connect the battery cable to the connector on the system board.

Next steps

1. Install the base cover.

2. Install the SD card.

3. Follow the procedure in after working inside your computer.

Removing the 4-cell battery

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the SD card.

3. Remove the base cover.

Removing and installing components 21

About this task

The following images indicate the location of the battery and provides a visual representation of the installation procedure.

Steps

1. Disconnect the battery cable from the connector on the system board.

2. Remove the four (M2x3) screws that secure the battery to the palmrest.

3. Lift and move the battery away from the computer.

Installing the 4-cell battery

Prerequisites

If you are replacing a component, remove the existing component before performing the installation process.

About this task

The following images indicate the location of the battery and provides a visual representation of the installation procedure.

22 Removing and installing components

Steps

1. Place the battery on the palm-rest and keyboard assembly.

2. Align the screw holes on the battery to the screw holes on the palmrest and keyboard assembly.

3. Replace the three screws (M2x3) that secure the battery to the palmrest and keyboard assembly.

4. Connect the battery cable to the connector on the system board.

Next steps

1. Install the base cover.

2. Install the SD card.

3. Follow the procedure in after working inside your computer.

Disconnecting the battery cable

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the SD card.

3. Remove the base cover.

Removing and installing components 23

About this task

Steps

1. Lift the latch on the battery cable.

2. Disconnect the battery cable from the connector on the battery.

Disconnecting the battery

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the SD card.

3. Remove the base cover.

24 Removing and installing components

About this task

Steps

1. Connect the battery cable to the connector on the battery.

2. Close the latch on the battery cable connector to secure it to the battery.

Memory modules

Removing the memory module

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the SD card.

3. Remove the base cover.

4. Disconnect the battery cable.

About this task

The following images indicate the location of the memory module and provides a visual representation of the removal procedure.

NOTE: Depending on the configuration ordered your computer may come shipped with one or two memory module

installed.

Removing and installing components 25

Steps

1. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory

module pops up.

2. Lift at an angle and remove the memory module from its slot on the system board.

3. Repeat the procedure above for the second memory module, if applicable.

Installing the memory module

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following images indicate the location of the memory module and provides a visual representation of the installation

procedure.

26 Removing and installing components

Steps

1. Align the notch on the memory module with the tab on the memory module slot and slide the memory module firmly into the

slot at an angle.

2. Press down on the memory module to snap it into place.

NOTE: If you do not hear the click, remove the memory module and reinstall it.

3. Ensure that the securing clips have locked the memory module into place.

NOTE: If the securing clips are not locking the memory module into place remove the memory module from the slot and

repeat steps 1 and 2.

4. Repeat the procedure above for the second memory module, if applicable.

Next steps

1. Connect the battery cable.

2. Install the base cover.

3. Install the SD card.

4. Follow the procedure in after working inside your computer.

WLAN card

Removing the WLAN card

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the SD card.

3. Remove the base cover.

4. Disconnect the battery cable.

Removing and installing components 27

About this task

The following images indicate the location of the wireless card and provides a visual representation of the removal procedure.

Steps

1. Remove the single (M2x3) screw that secures the WLAN-card bracket to the system board.

2. Slide and remove the WLAN-card bracket that secures the WLAN-antenna cables.

3. Disconnect the WLAN-antenna cables from the connectors on the WLAN card.

4. Slide and remove the wireless card from the M.2 card slot on the system board.

Installing the WLAN card

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following images indicate the location of the wireless card and provides a visual representation of the installation procedure.

28 Removing and installing components

Steps

1. Connect the antenna cables to the wireless card.

The following table provides the antenna-cable color scheme for the wireless card supported by your computer.

Table 2. WLAN Antenna Cables

Connectors on the wireless card Antenna-cable color

Main(white triangle) White

Auxiliary(black triangle) Black

2. Slide the wireless card into the M.2 card slot on the system board.

3. Place the wireless-card bracket on the wireless card.

4. Replace the single (M2x3) screw to secure the wireless-card bracket and the wireless card to the system board.

Next steps

1. Connect the battery cable.

2. Install the base cover.

3. Install the SD card.

4. Follow the procedure in after working inside your computer.

Removing and installing components 29

Solid-state drive

Removing the M.2 2230 solid-state drive

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the SD card.

3. Remove the base cover.

4. Disconnect the battery cable.

About this task

The following images indicate the location of the M.2 2230 solid-state drive and provides a visual representation of the removal

procedure.

Steps

1. Remove the single (M2x2) screw that secures the thermal plate to the palm-rest and keyboard assembly.

2. Lift the M.2 2230 solid-state drive thermal pate from over the M.2 2230 solid-state drive.

3. Slide and remove the M.2 2230 solid-state drive from the M.2 card slot on the system board.

Installing the M.2 2230 solid-state drive

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following images indicate the location of the M.2 2230 solid-state drive and provide a visual representation of the

installation procedure.

30 Removing and installing components

Steps

1. Align the notch on the M.2 2230 solid-state drive with the tab on the M.2 card slot on the system board.

2. Slide the M.2 2230 solid-state drive into the M.2 card slot on the system board

3. Place the thermal plate on the solid-state drive.

NOTE:

When installing the M.2 2230 SSD on the system, tuck the tabs on the thermal plate under the hooks on the palm rest.

4. Align the screw hole on the thermal plate to the screw hole on the palm-rest and keyboard assembly.

5. Replace the screw (M2x2) that secures the thermal plate to the palm-rest and keyboard assembly.

Next steps

1. Connect the battery cable.

2. Install the base cover.

3. Install the SD card.

4. Follow the procedure in after working inside your computer.

Removing the M.2 2280 solid-state drive

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the SD card.

3. Remove the base cover.

4. Disconnect the battery cable.

About this task

The following images indicate the location of the M.2 2280 solid-state drive and provides a visual representation of the removal

procedure.

Removing and installing components 31

Steps

1. Remove the screw (M2x2) that secures the thermal plate to the palm-rest and keyboard assembly.

2. Lift the thermal plate from the palm-rest and keyboard assembly.

3. Slide and remove the M.2 2280 solid-state drive from the M.2 card slot on the system board.

Installing the M.2 2280 solid-state drive

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following images indicate the location of the M.2 2280 solid-state drive and provides a visual representation of the

installation procedure.

32 Removing and installing components

Steps

1. Align the notch on the M.2 2280 solid-state drive with the tab on the M.2 card slot on the system board.

2. Slide the M.2 2280 solid-state drive into the M.2 card slot on the system board.

3. Place the thermal plate on the M.2 2280 solid-state drive.

NOTE: While installing the M.2 2280 solid-state drive on the system, tuck the tabs on the thermal plate under the hooks

on the palm rest.

4. Replace the screw (M2x2) that secures the thermal plate to the palm-rest and keyboard assembly.

Next steps

1. Connect the battery cable.

2. Install the base cover.

3. Install the SD card.

4. Follow the procedure in after working inside your computer.

Hard drive

Removing the hard drive

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the SD card.

3. Remove the base cover.

4. Remove the battery.

About this task

The following images indicate the location of the hard drive and provides a visual representation of the removal procedure.

Removing and installing components 33

Steps

1. Lift the latch and disconnect the hard-drive cable from the system board.

2. Remove the three screws (M2x3) that secure the hard-drive assembly to the palm-rest and keyboard assembly.

3. Lift the hard-drive assembly along with its cable from the palm-rest and keyboard assembly.

4. Disconnect the interposer from the hard drive.

5. Remove the four (M3x3) screws from the hard-drive bracket.

6. Slide and remove the hard-drive bracket from the hard drive

Installing the hard drive

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following images indicate the location of the hard drive and provides a visual representation of the installation procedure.

34 Removing and installing components

Steps

1. Slide and install the hard-drive into the hard-drive bracket.

2. Install the four (M3x3) screws to secure the hard drive to the hard-drive bracket.

3. Connect the interposer to the hard drive.

4. Align and place the hard-drive assembly on to the palm-rest and keyboard assembly.

5. Replace the four (M2x3) screws to secure the hard drive assembly to the palm-rest.

6. Connect the hard drive cable to the system board and close the latch to secure the cable.

Next steps

1. Install the battery.

2. Install the base cover.

3. Install the SD card.

4. Follow the procedure in after working inside your computer.

Removing and installing components 35

Heat sink

Removing the heat sink - UMA

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the SD card.

3. Remove the base cover.

4. Disconnect the battery cable.

About this task

The following images indicate the location of the heat sink and provides a visual representation of the removal procedure.

Steps

1. Loosen the six (M2x3) screws that secure the heat sink to the system board.

36 Removing and installing components

2. Lift the heat sink off the system board.

Installing the heat sink - UMA

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following images indicate the location of the heat sink and provides a visual representation of the installation procedure.

Steps

1. Place the heat sink on the system board and align the screw holes on the heat sink with the screw holes on the system

board.

2. Install the six (M2x3) screws to secure the heat sink to the system board.

Next steps

1. Connect the battery cable.

2. Install the base cover.

3. Install the SD card.

4. Follow the procedure in after working inside your computer.

Removing the heat sink - Discrete

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the SD card.

3. Remove the base cover.

4. Disconnect the battery cable.

About this task

The following images indicate the location of the discrete heat sink and provide a visual representation of the removal

procedure.

Removing and installing components 37

Steps

1. Remove the seven (M2x3) screws that secure the heat sink to the system board.

2. Lift the heat sink off the system board.

Installing the heat sink - Discrete

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following images indicate the location of the discrete heat sink and provides a visual representation of the installation

procedure.

38 Removing and installing components

Steps

1. Place the heat sink on the system board and align the screw holes with the ones on the system board.

2. Replace the seven (M2x3) screws to secure the heat sink to the system board.

Next steps

1. Connect the battery cable.

2. Install the base cover.

3. Install the SD card.

4. Follow the procedure in after working inside your computer.

Speakers

Removing the speakers

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the SD card.

3. Remove the base cover.

4. Disconnect the battery cable.

About this task

The following images indicate the location of the speakers and provides a visual representation of the removal procedure.

Removing and installing components 39

Steps

1. Disconnect the speaker cable from the system board.

2. Unroute and remove the speaker cable from the routing guides on palm-rest and keyboard assembly.

3. Lift the speakers, along with the cable, off the computer.

Installing the speakers

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following images indicate the location of the speakers and provides a visual representation of the installation procedure.

NOTE: If the rubber grommets are pushed out when removing the speakers, push them back in before replacing the

speakers.

40 Removing and installing components

Steps

1. Using the alignment posts and rubber grommets, place the speakers in the slots on the palm-rest and keyboard assembly.

2. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly..

3. Connect the speaker cable to the connector on the system board .

Next steps

1. Connect the battery cable.

2. Install the base cover.

3. Install the SD card.

4. Follow the procedure in after working inside your computer.

IO board

Removing the I/O board

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the SD card.

3. Remove the base cover.

4. Disconnect the battery cable.

About this task

The following images indicate the location of the I/O board and provides a visual representation of the removal procedure.

Removing and installing components 41

Steps

1. Remove the two (M2.5x5) screws that secure the left hinge to the palm-rest and keyboard assembly.

2. Fold up the left hinge.

3. Open the latch and disconnect the fingerprint-reader board cable from the I/O board, if applicable.

4. Open the latch and disconnect the I/O-board power cable from the I/O board.

Installing the I/O board

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following images indicate the location of the I/O board and provides a visual representation of the installation procedure.

42 Removing and installing components

Steps

1. Align and place the I/O board under the left hinge assembly and on to the palm-rest and keyboard assembly.

2. Connect the fingerprint-reader board cable to the connector on the I/O board and close the latch, if applicable.

3. Connect the I/O-board power cable to the connector on the I/O board and close the latch.

4. Fold back the left hinge over the I/O board.

5. Replace the two (M2.5x5) screws to secure the hinge to the palm-rest and keyboard assembly.

Next steps

1. Connect the battery cable.

2. Install the base cover.

3. Install the SD card.

4. Follow the procedure in after working inside your computer.

Touchpad

Removing the touchpad assembly

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the SD card.

3. Remove the base cover.

4. Remove the battery.

About this task

The following images indicate the location of the touchpad and provide a visual representation of the removal procedure.

Removing and installing components 43

Steps

1. Disconnect the hard-drive FFC from the system board.

2. Remove the three (M2x2) screws securing the touchpad bracket to the palm-rest and keyboard assembly.

3. Remove the touchpad bracket from the computer.

4. Remove the two (M2x2) screws securing the touchpad module in palm-rest and keyboard assembly.

5. Disconnect the touchpad FFC from the system board.

6. Remove the touchpad module with touchpad FFC from the computer.

Installing the touch pad assembly

About this task

The following images indicate the location of the touchpad and provides a visual representation of the installation procedure.

NOTE: Ensure that the touch pad is aligned with the guides available on the palm-rest and keyboard assembly, and the gap

on either sides of the touch pad is equal.

44 Removing and installing components

Steps

1. Align and place the touchpad module onto the computer.

2. Reconnect the touchpad FFC to the touchpad module.

3. Install the two (M2x2) screws to secure the touchpad module to the palm-rest and keyboard assembly.

4. Install the touchpad bracket on the touchpad and secure it using the three (M2x2) screws.

5. Reconnect the hard-drive FFC to the system board.

Next steps

1. Install the battery.

2. Install the base cover.

3. Install the SD card.

4. Follow the procedure in after working inside your computer.

Removing and installing components 45

Display assembly

Removing the display assembly

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the SD card.

3. Remove the base cover.

4. Disconnect the battery cable.

5. Remove the WLAN card.

About this task

The following images indicate the location of the display assembly and provides a visual representation of the removal

procedure.

46 Removing and installing components

Steps

1. Disconnect the display cable from the connector on the system board.

2. Unroute the WLAN antenna cables and the speaker cables from the routing guides on the computer.

Removing and installing components 47

3. Remove the six (M2.5x5) screws that secure the display hinges to the palm-rest and keyboard assembly.

4. Fold the left and right hinges away from the palm-rest and keyboard assembly.

5. Lift the palm-rest and keyboard assembly at an angle to free it from the hinges and remove it from the display assembly.

Installing the display assembly

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

NOTE: Ensure that the hinges are opened to the maximum before replacing the display assembly on the palmrest and

keyboard assembly.

48 Removing and installing components

Steps

1. Align and place the system under the hinges on the display assembly.

2. Fold the hinges back and install the four (M2.5x5) screws to secure the display assembly.

Removing and installing components 49

3. Re-route the speaker and WLAN antenna cables through the routing channels on the palmrest.

4. Reconnect the display cable to the connector on the system board.

Next steps

1. Install the WLAN card.

2. Connect the battery cable.

3. Install the base cover.

4. Install the SD card.

5. Follow the procedure in after working inside your computer.

Hinge caps

Removing the hinge caps

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Remove the SD card.

3. Remove the base cover.

4. Disconnect the battery cable.

5. Remove the WLAN card.

6. Remove the display assembly.

About this task

The following images indicate the location of the hinge caps and provide a visual representation of the installation procedure.

50 Removing and installing components

Steps

NOTE: Before removing the display hinge caps, open the display hinges to at least 90 degrees.

1. Pinch the left-hinge cap in the center.

2. Use the scribe to pry open the left-hinge cap from the openings on its inner side.

3. Lift the inner side of the left-hinge cap and remove it from the left hinge.

4. Pinch the right hinge cap in the center.

5. Use the scribe to pry open the right-hinge cap from the openings on its inner side.

6. Lift the inner side of the right-hinge cap and remove it from the right hinge.

Installing the hinge caps

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following images indicate the location of the hinge caps and provides a visual representation of the installation procedure.

Removing and installing components 51

Steps

1. Align the rib inside the left-hinge cap to the outer sides.

2. Push the left-hinge cap down until it clicks in place.

3. Align the rib inside the right-hinge cap to the outer sides.

4. Push the right-hinge cap down until it clicks in place.

Next steps

1. Install the display assembly.

2. Install the WLAN card.

3. Connect the battery cable.

4. Install the base cover.

5. Install the SD card.

6. Follow the procedure in after working inside your computer.

52 Removing and installing components

Display bezel

Removing the display bezel

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the SD card.

3. Remove the base cover.

4. Disconnect the battery cable.

5. Remove the display assembly.

About this task

The following images indicate the location of the display bezel and provide a visual representation of the removal procedure.

Steps

1. Use a plastic scribe to pry open the display bezel from the outer edge at the left and right sides of the display hinges.

NOTE: The display bezel is adhered to the display panel with adhesive. Insert a plastic scribe into the recesses near both

hinge caps to start the prying process to release the display bezel. Pry along the outside edge of the display bezel and

work your way around the entire display bezel until the display bezel is separated from the display cover.

Removing and installing components 53

2. Carefully pry the bezel along the edges with your fingers.

NOTE: Do not use a scribe or any other objects, and apply pressure to the display panel to avoid damaging the display

panel.

3. Work around the edge of the display assembly to pry the display bezel from the display assembly.

4. Lift and remove the display bezel from the display assembly.

Installing the display bezel

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following images indicate the location of the display bezel and provides a visual representation of the installation procedure.

54 Removing and installing components

Steps

1. Place the display panel and display assembly on a clean and flat surface.

2. Place the display bezel on the display assembly.

3. Align the tabs on the display bezel to the slots on the display assembly.

4. Press down on the display bezel and snap the display bezel in place.

Next steps

1. Install the display assembly.

2. Connect the battery cable.

3. Install the base cover.

4. Install the SD card.

5. Follow the procedure in after working inside your computer.

Hinges

Removing the hinges

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Remove the SD card.

Removing and installing components 55

3. Remove the base cover.

4. Disconnect the battery cable.

5. Remove the WLAN card.

6. Remove the display assembly.

7. Remove the hinge caps.

8. Remove the display bezel.

About this task

The following images indicate the location of the hinge caps and provides a visual representation of the installation procedure.

Steps

1. Remove the three (M2.5x3.8) from the left hinge.

2. Lift and remove the left hinge from the display assembly.

3. Remove the three (M2.5x3.8) from the right hinge.

4. Lift and remove the right hinge from the display assembly.

56 Removing and installing components

Installing the hinges

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following images indicate the location of the hinges and provides a visual representation of the installation procedure.

Steps

1. Align and place the left hinge on the display assembly.

2. Install the three (M2.5x3.8) screws to secure the hinge to the display panel and back cover.

3. Align and place the right hinge on the display assembly.

4. Install the three (M2.5x3.8) screws to secure the hinge to the display panel and back cover.

Next steps

1. Install the display bezel.

2. Install the hinge caps.

3. Install the display assembly.

Removing and installing components 57

4. Install the WLAN card.

5. Connect the battery cable.

6. Install the base cover.

7. Install the SD card.

8. Follow the procedure in after working inside your computer.

Display panel

Removing the display panel

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the SD card.

3. Remove the base cover.

4. Disconnect the battery cable.

5. Remove the WLAN card.

6. Remove the display assembly.

7. Remove the hinge caps.

8. Remove the display bezel.

About this task

The following images indicate the location of the display panel and provides a visual representation of the removal procedure.

58 Removing and installing components

Steps

1. Use a plastic scribe to pry the display panel from the bottom-right corner.

2. Gently start prying the display panel along the left and right sides of the display back-cover using your hands.

3. Lift the bottom side of the display panel and slide it downward to release the display brackets from the slots at the top side

of the display cover.

4. Gently flip the display panel assembly forward, peel back the Mylar tape securing the display cable on the rear of the display

panel.

Removing and installing components 59

NOTE: Ensure that the panel has a clean and smooth surface to rest on to prevent damage.

5. Disconnect the display cable from the display panel assembly and lift the display panel away from the system.

NOTE: Do not remove the metal brackets from the panel.

Installation display panel

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following images indicate the location of the display panel and provides a visual representation of the installation procedure.

60 Removing and installing components

Steps

1. Place the display panel on a flat and clean surface .

2. Connect the display cable to the connector at the back of the display panel and close the latch to secure the cable .

3. Adhere the tape that secures the display cable to the back of the display panel .

4. Turn the display panel over and place it on the display back-cover.

5. Lift the bottom side of the display panel and slide the top side into the slots at the top of the display back-cover.

6. Gently push down on the edges of the display panel until it clicks into the tabs on the display back-cover.

Removing and installing components 61

Next steps

1. Install the display bezel.

2. Install the hinge caps.

3. Install the display assembly.

4. Install the WLAN card.

5. Connect the battery cable.

6. Install the base cover.

7. Install the SD card.

8. Follow the procedure in after working inside your computer.

Camera

Removing the camera

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the SD card.

3. Remove the base cover.

4. Disconnect the battery cable.

5. Remove the WLAN card.

6. Remove the display assembly.

7. Remove the hinge caps.

8. Remove the display bezel.

9. Remove the display panel.

About this task

Steps

1. Disconnect the camera cable from the camera module.

2. Using a plastic scribe, gently pry the camera off the display back-cover and antenna assembly.

62 Removing and installing components

Installing the camera

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

Steps

1. Using the alignment post, adhere the camera module on the display back-cover and antenna assembly.

2. Connect the camera cable to the camera module.

Next steps

1. Install the display panel.

2. Install the display bezel.

3. Install the hinge caps.

4. Install the display assembly.

5. Install the WLAN card.

6. Connect the battery cable.

7. Install the base cover.

8. Install the SD card.

9. Follow the procedure in after working inside your computer.

Display eDP cable

Removing the eDP cable

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the SD card.

3. Remove the base cover.

4. Disconnect the battery cable.

5. Remove the WLAN card.

6. Remove the display assembly.

Removing and installing components 63

7. Remove the hinge caps.

8. Remove the display bezel.

9. Remove the display panel.

About this task

The following images indicate the location of the eDP cable and provides a visual representation of the removal procedure.

Steps

1. Disconnect the eDP cable from the camera module.

2. Carefully peel the eDP cable from the display back-cover.

Installing the eDP cable

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following images indicate the location of the eDP cable and provides a visual representation of the installation procedure.

64 Removing and installing components

Steps

1. Adhere the eDP cable to the display back cover.

2. Connect the eDP cable to the camera module.

Next steps

1. Install the display panel.

2. Install the display bezel.

3. Install the hinge caps.

4. Install the display assembly.

5. Install the WLAN card.

6. Connect the battery cable.

7. Install the base cover.

8. Install the SD card.

9. Follow the procedure in after working inside your computer.

Removing and installing components 65

Display back-cover

Removing the display back-cover

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the SD card.

3. Remove the base cover.

4. Disconnect the battery cable.

5. Remove the WLAN card.

6. Remove the display assembly.

7. Remove the hinge caps.

8. Remove the display bezel.

9. Remove the display panel.

10. Remove the camera.

About this task

The following images indicate the location of the display back-cover and provides a visual representation of the removal

procedure.

Steps

After performing all the preceding steps, you are left with the display back-cover.

Installing the display back-cover

About this task

The following images indicate the location of the display back-cover and provides a visual representation of the installation

procedure.

66 Removing and installing components

Steps

Place the display back-cover on a clean surface and perform the post-requisites to install the display back-cover.

Next steps

1. Install the camera.

2. Install the display panel.

3. Install the display bezel.

4. Install the hinge caps.

5. Install the display assembly.

6. Install the WLAN card.

7. Connect the battery cable.

8. Install the base cover.

9. Install the SD card.

10. Follow the procedure in after working inside your computer.

Power button

Removing the power button

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the SD card.

3. Remove the base cover.

4. Disconnect the battery cable.

5. Remove the IO board.

About this task

The following images indicate the location of the power button and provides a visual representation of the removal procedure.

Removing and installing components 67

Steps

1. Remove the single (M2x2) screws securing the power button to the palm-rest and keyboard assembly.

2. Remove the power button from the computer.

Installing the power button

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following images indicate the location of the power button and provides a visual representation of the installation

procedure.

68 Removing and installing components

Steps

1. Place the power-button board into the slot on the palm-rest and keyboard assembly.

2. Install the single (M2x2) screws to secure the power button to the palm-rest and keyboard assembly.

Next steps

1. Install the IO board.

2. Connect the battery cable.

3. Install the base cover.

4. Install the SD card.

5. Follow the procedure in after working inside your computer.

Power button with fingerprint reader

Removing the power-button with fingerprint reader

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the SD card.

3. Remove the base cover.

4. Disconnect the battery cable.

5. Remove the IO board.

About this task

The following images indicate the location of the power-button with fingerprint reader and provides a visual representation of

the removal procedure.

Removing and installing components 69

Steps

1. Remove the two (M2.5x5) screws securing the left hinge to the palm-rest and keyboard assembly.

2. Fold back the hinge to access the power-button with fingerprint reader.

3. Remove the single (M2x3) screw securing the power-button with fingerprint reader to the palm-rest and keyboard assembly.

4. Peel back the tape holding the fingerprint-reader FFC to the palm-rest and keyboard assembly.

5. Remove the power-button with fingerprint reader and FFC from the computer.

Installing the power-button with fingerprint reader

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following images indicate the location of the power-button with fingerprint reader and provides a visual representation of

the installation procedure.

70 Removing and installing components

Steps

1. Place the power-button with fingerprint reader into the slot on the palm-rest and keyboard assembly.

2. Install the single (M2x2) screws to secure the power-button with fingerprint reader to the palm-rest and keyboard assembly.

NOTE:

For models shipped with a fingerprint reader, when installing the power-button, fold and align the fingerprint-reader FPC

to the mark at the right of the power button. Then align the white line on the FPC to the mark on the palm rest.

3. Re-adhere the tape to secure the fingerprint-reader FFC to the palm-rest and keyboard assembly.

4. Fold back the left hinge and install two single (M2.5x5) screws to secure the hinge to the palm-rest and keyboard assembly.

Removing and installing components 71

Next steps

1. Install the IO board.

2. Connect the battery cable.

3. Install the base cover.

4. Install the SD card.

5. Follow the procedure in after working inside your computer.

System board

System board connectors

The following image shows the different connectors on the system board.

1. IO board FFC connector

2. eDP connector

3. DC-in port connector

4. Keyboard FFC connector

5. Backlit FFC connector

6. Battery connector

7. Memory module connectors

8. Touchpad FFC connector

9. Hard-drive FFC connector

10. WLAN connector

11. Speaker cable connector

12. SSD connector

Removing the system board

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the SD card.

3. Remove the base cover.

72 Removing and installing components

4. Remove the battery.

5. Remove the WLAN card.

6. Remove the memory modules

7. Remove the display assembly.

8. Remove the SSD.

9. Remove the heatsink.

NOTE: The system board can be removed along with the heat sink.

About this task

The following images indicate the location of the system board and provides a visual representation of the removal procedure.

Steps

1. Remove the two (M2.5x5) screws from the right hinge and fold the right hinge up.

2. Disconnect the following cables from the system board:

Removing and installing components 73

a. Fan cable

b. IO board FFC

c. Power- adapter port cable

d. Fingerprint-reader cable, if applicable

e. Keyboard FFC

f. Keyboard backlight FFC, if applicable

g. Touchpad FFC

h. Hard drive FFC

i. Speaker cable

3. Remove the three (M2x3) screws and the single (M2x2) screw that secures the system board to the palm-rest and

keyboard assembly.

4. Carefully lift the system board away from the palm-rest and keyboard assembly.

Installing the system board

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following images indicate the location of the system board and provides a visual representation of the installation procedure.

74 Removing and installing components

Steps

1. Align and place the system board on the palm-rest and keyboard assembly.

2. Replace the single (M2x4) screw that secures the system board to the palm-rest and keyboard assembly.

3. Connect the following cables to the system board:

a. Fan cable

b. IO board FFC

c. Power-adapter port cable

d. Fingerprint-reader cable, if applicable

e. Keyboard FFC

f. Keyboard backlight FFC, if applicable

g. Touchpad FFC

h. Hard drive FFC

i. Speaker cable

Removing and installing components 75

4. Fold back the right hinge and install the two (M2.5x5) screws to secure it to the palm-rest and keyboard assembly.

Next steps

1. Install the display assembly.

2. Install the heatsink.

3. Install the memory modules.

4. Install the SSD.

5. Install the WLAN card.

6. Install the battery.

7. Install the base cover.

8. Install the SD card.

9. Follow the procedure in after working inside your computer.

Power-adapter port

Removing the power-adapter port

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the SD card.

3. Remove the base cover.

4. Disconnect the battery cable.

About this task

The following images indicate the location of the power-adapter port and provides a visual representation of the installation

procedure.

Steps

1. Remove the two (M2.5x5) screws from the right hinge and fold the hinge up.

2. Disconnect the power-adapter port cable from the system board.

3. Remove the power-adapter port module from the computer.

76 Removing and installing components

NOTE: The power-adapter port is secured in place only by the right display hinge. Ensure that the power-adapter port

does not fall off from the slot after the right hinge is removed.

Installing the power-adapter port

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following images indicate the location of the power-adapter port and provides a visual representation of the installation

procedure.

Steps

1. Place the power adapter port module into the slot provided on the palmrest.

2. Connect the power adapter cable to the connector on the system board.

3. Fold the right hinge back down and install the two (M2.5x5) screws to secure it.

Next steps

1. Connect the battery cable.

2. Install the base cover.

3. Install the SD card.

4. Follow the procedure in after working inside your computer.

Removing and installing components 77

Palm-rest and keyboard assembly

Removing the palm-rest and keyboard assembly

Prerequisites

1. Follow the procedure in before working inside your computer.

2. Remove the SD card.

3. Remove the base cover.

4. Remove the battery.

5. Remove the WLAN card.

6. Remove the memory modules

7. Remove the display assembly.

8. Remove the SSD.

9. Remove the hard drive assembly.

10. Remove the speakers.

11. Remove the heatsink.

NOTE: The system board can be removed along with the heat sink.

12. Remove the IO board.

13. Remove the touchpad.

14. Remove the power adapter port.

15. Remove the system board.

About this task

The following images indicate the location of the palm-rest and keyboard assembly, and provides a visual representation of the

installation procedure.

Steps

After performing the preceding steps, you are left with the palmrest and keyboard assembly.

78 Removing and installing components

Installing the palm-rest and keyboard assembly

Prerequisites

If you are replacing a component, remove the existing component before performing the installation process.

About this task

The following images indicate the location of the palm-rest and keyboard assembly and provides a visual representation of the

installation procedure.

Steps

Place the palm-rest and keyboard assembly on a flat and clean surface, and perform the post-requisites to install the palm-rest

and keyboard assembly.

Next steps

1. Install the system board.

2. Install the power adapter port.

3. Install the touchpad.

4. Install the IO board.

5. Install the heatsink.

6. Install the speakers.

7. Install the hard drive assembly.

8. Install the SSD.

9. Install the display assembly.

10. Install the memory modules

11. Install the WLAN card.

12. Install the battery.

13. Install the base cover.

14. Install the SD card.

15. Follow the procedure in after working inside your computer.

Removing and installing components 79

Drivers and downloads

When troubleshooting, downloading, or installing drivers, it is recommended that you read the Dell knowledge base article,

Drivers and Downloads FAQs .

80 Drivers and downloads

System setup

CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program.

Certain changes can make your computer work incorrectly.

NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed.

NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen

information for future reference.

Use the BIOS Setup program for the following purposes:

●Get information about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive.

●Change the system configuration information.

●Set or change a user-selectable option, such as the user password, type of hard drive installed, and enabling or disabling

base devices.

BIOS overview

The BIOS manages data flow between the computer's operating system and attached devices such as hard disk, video adapter,

keyboard, mouse, and printer.

Entering BIOS setup program

About this task

Turn on (or restart) your computer and press F2 immediately.

Navigation keys

NOTE: For most of the System Setup options, changes that you make are recorded but do not take effect until you restart

the system.

Table 3. Navigation keys

Keys Navigation

Up arrow Moves to the previous field.

Down arrow Moves to the next field.

Enter Selects a value in the selected field (if applicable) or follow

the link in the field.

Spacebar Expands or collapses a drop-down list, if applicable.

Tab Moves to the next focus area.

NOTE: For the standard graphics browser only.

Esc Moves to the previous page until you view the main screen.

Pressing Esc in the main screen displays a message that

prompts you to save any unsaved changes and restarts the

system.

System setup 81

One time boot menu

To enter one time boot menu, turn on your computer, and then press F2 immediately.

NOTE: It is recommended to shutdown the computer if it is on.

The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options

are:

●Removable Drive (if available)

●STXXXX Drive (if available)

NOTE: XXX denotes the SATA drive number.

●Optical Drive (if available)

●SATA Hard Drive (if available)

●Diagnostics

NOTE: Choosing Diagnostics, will display the ePSA diagnostics screen.

The boot sequence screen also displays the option to access the System Setup screen.

One time boot menu

To enter one time boot menu, turn on your computer, and then press F12 immediately.

NOTE: It is recommended to shutdown the computer if it is on.

The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options

are:

●Removable Drive (if available)

●STXXXX Drive (if available)

NOTE: XXX denotes the SATA drive number.

●Optical Drive (if available)

●SATA Hard Drive (if available)

●Diagnostics

The boot sequence screen also displays the option to access the System Setup screen.

Boot Sequence

Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for

example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can:

●Access System Setup by pressing F2 key

●Bring up the one-time boot menu by pressing F12 key

The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options

are:

●Removable Drive (if available)

●STXXXX Drive (if available)

NOTE: XXX denotes the SATA drive number.

●Optical Drive (if available)

●SATA Hard Drive (if available)

●Diagnostics

The boot sequence screen also displays the option to access the System Setup screen.

82 System setup

Navigation keys

NOTE: For most of the System Setup options, changes that you make are recorded but do not take effect until you restart

the system.

Keys Navigation

Up arrow Moves to the previous field.

Down arrow Moves to the next field.

Enter Selects a value in the selected field (if applicable) or follow the link in the field.

Spacebar Expands or collapses a drop-down list, if applicable.

Tab Moves to the next focus area.

Esc Moves to the previous page until you view the main screen. Pressing Esc in the main screen displays a

message that prompts you to save any unsaved changes and restarts the system.

System setup options

NOTE: Depending on the laptop and its installed devices, the items listed in this section may or may not appear.

Boot menu

Press <F12> when the Dell logo appears to initiate a one-time boot menu with a list of the valid boot devices for the system.

Diagnostics and BIOS Setup options are also included in this menu. The devices that are listed on the boot menu depend on the

bootable devices in the system. This menu is useful when you are attempting to boot to a particular device or to bring up the

diagnostics for the system. Using the boot menu does not make any changes to the boot order stored in the BIOS.

Table 4. UEFI Boot options

Options

Windows Boot Manager

UEFI hard drive

Table 5. Other Options

Options Description

BIOS SETUP Allows the user to configure the BIOS and control system

functions

Diagnostics Allows the user to run system tests to identify issues

BIOS Update Allows the user to search and install the latest BIOS updates

SupportAssist OS Recovery Used to analyze, repair, and restore the operating system on

the system

BIOS Flash Update - Remote

Device Configuration

Overview

This section provides hardware specification for the system and contains no modifiable settings.

System setup 83

Table 6. BIOS Overview Page

Options Description

Series and system model number This field shows the following information:

●BIOS Version - The version of the BIOS installed on the

computer.

●Service tag - The unique 7 digit hexadecimal identification

number for the computer.

●Asset tag

●Manufacture Date - The date for when the unit was

manufactured.

●Ownership Date - The date for when the unit's ownership

was transferred to the end user.

●Express Service Code - An alternative to Service Tag, 11-

digit numerical identification number for the computer.

●Ownership Tag

●Signed Firmware Update - This helps to verify that only

Dell Signed and released BIOS can be installed on the

computer.

Battery The Battery field provides battery and adapter related

information:

●Primary battery - This helps identify if the system is

running on the primary battery.

●Battery level - This gives the percentage of battery

backup remaining for the computer.

●Battery state - This helps identify if the battery is in

charging or active use state.

●Health - This helps identify the health of the battery.

It would show one of the following states based on the

battery life remaining:

○Excellent

○Good

○Fair

○Poor

●AC Adapter - This helps identify if the charger is plugged

in and mentions the wattage of the charger connected.

Processor The Processor field provides information related to the CPU

on the computer:

●Processor Type - This field mentions the CPU model and

generation information.

●Maximum Clock Speed - This field mentions the maximum

clock speed that the CPU is capable of reaching.

●Minimum Clock Speed - This field mentions the minimum

clock speed that the CPU is capable of reaching.

●Current Clock Speed - This field mentions the clock speed

that the CPU is running at currently.

●Core Count - This field gives the count of the physical

cores on the CPU.

●Processor ID

●Processor L3 Cache - This field shows the amount of

cache storage available on the CPU.

●Microcode Version

●Intel Hyper-Threading Capable - This field helps identify if

the CPU is capable of Hyper-Threading.

●64-bit Technology - This field helps identify the CPU

architecture.

84 System setup

Table 6. BIOS Overview Page (continued)

Options Description

Memory The Memory field provides information related to the memory

on the computer:

●Memory Installed - This field gives the amount of memory

installed on the computer.

●Memory Available - This field gives the amount of memory

available for use on the computer.

●Memory Speed - This field mentions the speed at which

the memory runs on the computer.

●Memory Channel Mode - This field helps us identify if the

computer has Dual-Channel memory utilization capability.

●DIMM_SLOT 1 - This field shows the capacity of the

memory installed in the first DIMM slot.

●DIMM_SLOT 2 - This field shows the capacity of the

memory installed in the second DIMM slot.

Devices The Devices field provides information related to the memory

on the computer:

●Panel Type - This field mentions the type of display panel

used on the computer.

●Video controller - This field mentions the type of video

controller used on the computer.

●Video Memory - This field gives the capacity of the video

memory available for use on the computer.

●Wi-Fi Device - This field mentions the type of wireless

device available for use on the computer.

●Native Resolution - This field mentions the native video

resolution supported on the computer.

●Video BIOS Version - The version of the BIOS installed on

the computer.

●Audio Controller - This field mentions the type of audio

controller used on the computer.

●Bluetooth Device - This field mentions the type of

Bluetooth device available for use on the computer.

●LOM MAC Address - This field provides the unique MAC

address for the computer.

●Pass Through MAC Address - This field provides the MAC

address used to override the dock or dongle MAC address

every time it's connected to the network.

Boot Configuration

This section provides Boot Configuration related details and settings.

Table 7. Boot Configuration:

Options Description

Boot Sequence

Boot Mode: UEFI only This section allows the user to choose the first bootable

device that the computer should use to boot the system. It

lists all potential bootable devices.

●Windows Boot Manager (Enabled by default)

●UEFI Boot Drive (Enabled by default)

●Add Boot option - Allows the user to manually add a Boot

path.

System setup 85

Table 7. Boot Configuration: (continued)

Options Description

Secure Boot

Enable Secure Boot This section contains a toggle switch that allows the user to

enable or disable Secure Boot. (OFF by default)

Secure Boot Mode This section allows the user to select one of the two Secure

Boot options available on the computer:

●Deployed Mode - This mode checks the integrity of UEFI

drivers and bootloaders before allowing execution. This

option allows for full Secure Boot protections (Enabled by

default.)

●Audit Mode - This mode performs a signature check but

never does a block execution of all UEFI drivers and

bootloaders. This mode is only used when making changes

to Secure Boot Keys.

Expert Key Management

Enable Custom Mode This section contains a toggle switch that allows the user to

enable or disable Custom Mode. This mode allows the PK,

KEK, db and dbx security key databases to be manipulated.

(OFF by default)

Custom Mode Key Management This section helps the user to select the Key Database to

allow modification. The options available are as below:

●PK (Selected by default)

●KEK

●db

●dbx

Integrated Devices

This section provides Integrated Devices details and settings.

Table 8. Integrated Devices

Options Description

Date/Time

Date This section allows the user to change the date which takes

effect immediately. The format used is MM/DD/YYYY

Time This section allows the user to change the time which takes

effect immediately. The format used is HH/MM/SS in 24 hour

format. The user also has an option to switch between 12-

hours or 24-hours clock.

Camera

Enable Camera This section contains a toggle switch that allows the user to

enables/disable the internal webcam (Enabled by default).

Audio

Enable Audio This section contains a toggle switch that allows the user to

enable or disable the audio on the computer. It also allows the

user to:

●Enable Microphone (Enabled by default.)

86 System setup

Table 8. Integrated Devices (continued)

Options Description

●Enable Internal Speakers (Enabled by default.)

USB Configuration This section helps the user to make changes to the USB

settings on the computer. The options available are as follows:

●Enable USB Boot Support - Allows the system to boot

from an external USB device (Enabled by default.)

●Enable External USB Ports - Allows the user to enable

or disable the USB ports on the computer (Enabled by

default)

Storage

This section provides storage details and settings.

Table 9. Storage

Options Description

SATA Operation

SATA Operation This section allows the user to select the operating mode

of the integrated SATA hard drive controller. The following

options are available:

●Disabled - SATA controllers are disabled.

●AHCI - SATA is configured in AHCI mode.

●RAID On - SATA is setup to support RAID (Intel Rapid

Storage Technology). (Selected by default)

Storage Interface

Port Enablement This section allows the user to enable or disable the onboard

drives on the computer. The following options is available:

●M.2 PCIe SSD-0 (ON by default)

●SATA-0 (ON by default)

SMART Reporting

Enable SMART Reporting This section contains a toggle switch that allows the user

to enable or disable the S.M.A.R.T(Self-Monitoring, Analysis,

and Reporting Technology) option on the system (OFF by

default).

Drive Information This section provides information about the connected and

active drives on the computer. The following options are

available:

●M.2 PCIe SSD-0

○Type

○Device

Enable MediaCard This section allows the user to switch all media cards On/

Off, or enable/disable the media card in read-state only. The

options are as follows:

●Secure Digital (SD) Card (Enabled by default).

●Secure Digital (SD) Card Read-Only Mode (Disabled by

default).

System setup 87

Display

This section provides display details and settings.

Table 10. Display

Options Description

Display Brightness

Brightness on battery power This section has a scroll bar which allows the user to set the

brightness level on battery power (lowest setting by default).

Brightness on AC power This section has a scroll bar which allows the user to set the

brightness level when system is connected to the AC adapter

(highest setting by default).

EcoPower This section contains a toggle switch which allows the

user to enable/disable EcoPower feature that can increase

the battery life by reducing the display brightness when

appropriate.

Full Screen Logo

Full Screen Logo This section contains a toggle switch which allows the user to

enable/disable the option to view a full screen logo (disabled

by default).

Connection

This section provides connection details and settings.

Table 11. Connection

Options Description

Wireless Device Enable This section contains a toggle switch that allows the user to

enable or disable WLAN and Bluetooth on the computer. The

options are as follows:

●WLAN (Enabled by default).

●Bluetooth (Enabled by default).

Enable UEFI Network Stack This section contains a toggle switch that allows the user to

enable or disable installation of UEFI networking protocols.

(ON by default)

Wireless Radio Control This section contains a toggle switch that allows the user

to enable or disable a feature where the system will sense

a connection to a wired network and disable the WLAN or

WWAN connection (OFF by default).

Power

This section provides power details and settings.

Table 12. Power

Options Description

Battery configuration This section provides options to enable different power modes

on the computer. The options are as follows:

88 System setup

Table 12. Power (continued)

Options Description

●Adaptive - battery settings are adaptively optimized based

on the users typical battery usage patterns (selected by

default).

●Standard - Fully charge the battery at a standard rate.

●ExpressCharge - The battery may be charged over a

shorter period using Dell's fast charging technology.

●Primarily AC use - The battery lifespan for users who

primarily operate their system while plugged in to an

external power source.

●Custom - Custom select when the battery starts and stops

charging.

○Custom Charge Start

○Custom Charge Stop

Advanced Configuration

Enable Advanced Battery Charge Configuration This feature maximizes battery health while still supporting

heavy use during the work day. The section contains a toggle

switch that allows the user to enable or disable this feature

and set the daily times and work time periods (OFF by

default).

Peak Shift This feature allows the computer to run on battery during

peak usage hours. The section contains a toggle switch that

allows the user to enable or disable this feature and set the

Peak Shift Start/End times and Peak Shift Charge Start/End

(OFF by default).

USB PowerShare This setting contains a toggle switch which allows the user to

enable or disable this feature. It allows for any external USB

devices to charge via the designated USB PowerShare port,

even when the computer is on sleep mode (ON by default).

Thermal Management This setting allows for cooling fan and processor heat

management to adjust system performance, noise and

temperature. The options available are as below:

●Optimized - Standard setting for cooling fan and processor

heat management (selected by default).

●Cool - Processor and cooling fan speed are adjusted for a

cooler system surface temperature.

●Quiet - Processor and cooling fan speed are adjusted to

reduce fan noise.

●Ultra Performance - Processor and cooling fan speed are

increased for more performance.

USB Wake Support

Block Sleep

Block Sleep This section contains a toggle switch to allow the user to

enable or disable the system from entering Sleep(S3) mode in

the operating system (OFF by default).

NOTE: When enabled, it will not allow the system to go to

sleep, IRST is disabled and power options in the operating

system will be blank.

LID Switch

System setup 89

Table 12. Power (continued)

Options Description

Enable Lid Switch This section contains a toggle switch to allow the user to

enable or disable the lid switch (ON by default).

Power On Lid Open This section contains a toggle switch to allow the user to

enable or disable the system from powering on when the lid is

open (ON by default).

Intel Speed Shift Technology

Intel Speed Shift Technology This section contains a toggle switch to allow the user to

enable or disable Intel Speed Shift Technology support. This

feature enables the operating system to select appropriate

processor performance automatically (ON by default).

Security

This section provides security details and settings.

Table 13. Security

Options Description

TPM 2.0 Security

TPM 2.0 Security On This section contains a toggle switch to select whether

Trusted Platform Module(TPM) is visible to the Operating

System(OS). (ON by default)

Attestation Enable This section contains a toggle switch which lets the user

control whether the TPM Endorsement Hierarchy is available

to the operating system (OFF by default).

Key Storage Enable This section contains a toggle switch that allows the user to

control whether TPM Storage Hierarchy is available to the

operating system (ON by default).

SHA-256 This section contains a toggle switch that when enabled,

allows the BIOS and the TPM to use the SHA-256 hash

algorithm to extend measurements into the TPM PCRs during

BIOS boot (ON by default).

Clear This section contains a toggle switch which clears the TPM

owner information, and returns the TPM to the default state

(OFF by default).

PPI Bypass for Clear Commands This section contains a toggle switch which controls the TPM

Physical Presence Interface(PPI). When enabled, this setting

will allow the OS to skip BIOS PPI user prompts when issuing

the clear command (OFF by default).

TPM State This section allows the user to enable or disable the TPM. This

is the default operating state for the TPM when you want to

use its complete arrays of capabilities (enabled by default).

Intel Total Memory Encryption

Total Memory Encryption(TME) This section allows the user to enable/disable TME to protect

memory from physical attachs including freeze spray, probing

DDR to read the cycles etc. All of the system memory

90 System setup

Table 13. Security (continued)

Options Description

is encrypted by the TME block attached to the memory

controller

Chassis Intrusion

Chassis Intrusion This field controls the chassis intrusion feature

●Disabled - Will not report intrusions during POST

●Enabled - Will report intrusions during POST

●On-silent - Detects intrusions but does not display any

detected intrusions during POST (Selected by default)

Clear Intrusion Warning This section contains a toggle switch to enable/disable

warnings on intrusion (OFF by default).

SMM Security Mitigation This section allows the user to enable or disable UEFI SMM

security Mitigation protections (ON by default).

Data Wipe on Next Boot

Start Data Wipe This section contains toggle switch which when enabled

ensures that the BIOS will queue up a data wipe cycle for

storage device(s) connected to the system board on the next

reboot (OFF by default).

Absolute

Absolute This section lets the user enable, disable or permanently

disable the BIOS module interface of the optional Absolute

Persistence Module service from Absolute Software. The

options available are as follows:

●Enable Absolute - Enables Absolute Persistence and load

the firmware Persistence Module (Selected by default)

●Disable Absolute - Disables Absolute Persistence. The

firmware Persistence Module is not installed.

●Permanently Disable Absolute - Permanently disables

Absolute Persistence module interface from further use.

UEFI Boot Path Security

UEFI Boot Path Security This section lets the user control whether the system will

prompt the user to enter the admin password(if set) when

booting to a UEFI booth path device from F12 boot menu. The

options available are as below:

●Never

●Always

●Always Except Internal HDD (Selected by default)

●Always Except Internal HDD&PXE

SafeShutter

SafeShutter This section allows the user to choose between dynamic and

manual shutter control:

●Dynamic Shutter - Camera shutter will automatically open

when user grants application permission and close when

permission ends. Can be disabled by using the F9 camera

mute key(LED on). This is the default selected option.

●Manual Shutter Control - Shutter opens when F9 key is

pressed(LED off) and closes when F9 key is pressed(LED

on)

System setup 91

Passwords

This section provides details on password settings.

Table 14. Passwords

Options Description

Admin Password This field allows the user to set, change, or delete the

administrator password.

System Password This field allows the user to set, change, or delete the system

password.

NVMe SSD0 This field allows the user to set, change, or delete the storage

drive password.

Password Configurator

Upper Case Letter Enable or disable reinforced use of upper case letters (OFF by

default).

Lower Case Letter Enable or disable reinforced use of lower case letters (OFF by

default).

Digit Enable or disable reinforced use of at least one digit (OFF by

default).

Special Character Enable or disable reinforced use of at least one special

character (OFF by default).

Minimum Character Allows the user to select the number of characters allowed for

a password (4 is the default value).

Password Bypass

Password Bypass When enabled, this always prompts for system and internal

hard drive passwords when powered on from Off state.

Options available are as below:

●Disabled (selected by default)

●Reboot Bypass

Password Changes

Enable Non-Admin Password Changes This section contains a toggle switch which when on, user can

change system and hard drive password without the need for

admin password (OFF by default).

Admin Setup Lockout

Enable Admin Setup Lockout This section contains a toggle switch which allows the

administrator to control how users can or cannot access BIOS

setup (OFF by default).

Active Password Lockout

Enable Active Password Lockout This section contains a toggle switch which allows the user to

disable active password support (OFF by default).

Update Recovery

This section provides details on Update Recovery settings.

92 System setup

Table 15. Update Recovery

Options Description

UEFI capsule Firmware Updates

Enable UEFI Capsule Firmware Updates This field contains a toggle switch which allows the user to

enable or disable BIOS updates through UEFI capsule update

packages (ON by default).

BIOS Recovery from Hard Drive

BIOS Recovery from Hard Drive This field contains a toggle switch which allows the user

to enable or disable recovery from certain corrupted BIOS

conditions from a recovery file on the user's primary hard

drive or an external USB key (ON by default).

BIOS Downgrade

Allow BIOS Downgrade This field contains a toggle switch which allows the user to

enable or disable flashing of the system firmware to previous

revisions.

SupportAssist OS Recovery

SupportAssist OS Recovery This field contains a toggle switch which allows the user

to enable or disable the boot flow for SupportAssist OS

Recovery tool in the events of certain system errors (ON by

default).

BIOSConnect

BIOSConnect This field contains a toggle switch which allows the user to

enable or disable BIOSConnect setup to attempt cloud Service

OS recovery if the main operating system fails to boot with a

set number of failures (ON by default).

Dell Auto OS Recovery Threshold

Dell Auto OS Recovery Threshold This field allows the user to select the number of failed boot

attempts by the system before SupportAssist OS Recovery is

triggered. The options here are as below:

●Off

●1

●2 (selected by default)

●3

System Management

This section provides System Management settings.

Table 16. System Management

Options Description

Service Tag

Service Tag This field provides the unique Service Tag of the computer.

Asset Tag

Asset Tag This field provides the asset tag which is a unique and up

to 64-character identification that can be set by the IT

administrator.

System setup 93

Table 16. System Management (continued)

Options Description

AC Behavior

Wake on AC This field contains a toggle switch which allows the user to

enable or disable the feature where the system boots when

charger is detected (OFF by default).

Auto On Time

Auto On Time This field allows the user to set defined days/time when the

sytem can automatically power on. The options here are as

follows:

●Disabled (selected by default)

●Everyday

●Weekdays

●Select Days

First Power On Date This field contains a toggle switch which sets the ownership

date when the system is powered on first (OFF by default).

Keyboard

This section provides keyboard settings.

Table 17. Keyboard

Options Description

Numlock Enable This field contains a toggle switch to enable Numlock function

when the system boots (ON by default).

Fn Lock Options

Fn Lock Options This field contains a toggle switch to change the mode of the

function keys (ON by default). The options are as follows:

●Lock Mode Standard - Traditional F1-F12 functions

●Lock Mode Secondary - Enables secondary functions on

the Fn keys (selected by default)

Keyboard Illumination

Keyboard Illumination This field allows the user to set the keyboard illumination

settings. The options available are as follows:

●Disabled - The keyboard illumination will be off

●Dim - Enable the keyboard illumination feature at 50%

brightness level

●Bright - Enable the keyboard illumination feature at 100%

brightness level (selected by default)

Keyboard Backlight Timeout on AC

Keyboard Backlight Timeout on AC This field allows the user to define the timeout value for the

backlight when the AC adapter is connected to the computer.

The options here are as follows:

●5 seconds

●10 seconds (selected by default)

●15 seconds

●30 seconds

●1 minute

94 System setup

Table 17. Keyboard (continued)

Options Description

●5 minutes

●15 minutes

●Never

Keyboard Backlight Timeout on Battery

Keyboard Backlight Timeout on Battery This field allows the user to define the timeout value for the

backlight when the battery is powering to the computer. The

options here are as follows:

●5 seconds

●10 seconds (selected by default)

●15 seconds

●30 seconds

●1 minute

●5 minutes

●15 minutes

●Never

Pre-boot Behavior

This section provides Pre-boot Behavior details and settings.

Table 18. Pre-boot Behavior

Options Description

Adapter Warnings

Enable Adapter Warnings This field contains a toggle switch to enable or disable warning

messages during boot when adapters with low power capacity

are detected (enabled by default).

Warning and Errors

Warning and Errors This field allows the user to enable or disable boot process

to be paused only when warnings or errors are detected. The

options are as follows:

●Prompt on Warnings and Errors - Stop, prompt and wait

for user input when warnings or errors are detected

(selected by default)

●Continue on Warnings - Continue when warnings are

detected but pause on errors

●Continue on Warnings and Errors - Continue when either

warnings or errors are detected during POST

USB-C Warnings

Enable Dock Warning Messages This field contains a toggle switch to enable or disable dock

warning messages (enabled by default).

Fastboot

Fastboot This field allows the user to configure the speed of the UEFI

boot process. The options here are as follows:

●Minimal - reduces boot time by skipping certain hardware

and configuration initialization during boot (selected by

default)

System setup 95

Table 18. Pre-boot Behavior (continued)

Options Description

●Thorough - Performs complete hardware and configuration

initialization during boot

●Auto - Allows the BIOS to decide configuration

initialization performed during boot

Extend BIOS POST Time

Extend BIOS POST Time This field allows the user to configure the BIOS POST load

time. The options are as follows:

●0 seconds (selected by default)

●5 seconds

●10 seconds

MAC Address Pass-Through

MAC Address Pass-Through This field allows the user to configure the MAC address pass-

through replacing the external NIC MAC address.:

●System Unique MAC Address (selected by default)

●Integrated NIC 1 MAC Address

●Disabled

Virtualization

This section provides details on Virtualization settings.

Table 19. Virtualization

Options Description

Intel Virtualization Technology

Enable Intel Virtualization Technology(VT) This field contains a toggle switch to enable or disable

Virtualization to run Virtual machine monitor(VMM) (enabled

by default).

VT for Direct I/O

Enable Intel VT for Direct I/O This field allows the user to enable or disable the system from

being able to perform VT for Direct I/O (enabled by default).

Performance

This section provides Performance settings.

Table 20. Performance

Options Description

Multi-Core Support

Active Cores This field allows the user to configure the number of active

cores on the computer. The options are as follows:

●All Cores (selected by default)

●1

●2

●3

Intel SpeedStep

96 System setup

Table 20. Performance (continued)

Options Description

Enable Intel SpeedStep Technology This field contains a toggle switch to enable or disable

Intel SpeedStep Technology which allows the computer to

dynamically adjust processor voltage and core frequency,

decreasing average power consumption and heat production

(enabled by default).

C-States Control

Enable C-States Control This field contains a toggle switch to enable or disable C-

States Control that configures the CPU's ability to enter

and exit low power states. When off, it disables all C-States

(enabled by default).

Intel Turbo Boost Technology

Enable Intel Turbo Boost Technology This field allows the user to enable or disable Intel Turbo

Boost Technology (enabled by default).

●Disabled - Does not allow the Intel Turbo Boost

Technology driver to increase the performance state of

the processor above the standard performance.

●Enabled - Allows the Intel Turbo Boost Technology

to increase the performance of the CPU or graphics

processor.

Intel Hyper-Threading Technology

Enable Intel Hyper-Threading Technology This field allows the user to configure this feature where

the processor resources are used more effectively, enabling

multiple threads to run on each core (enabled by default).

Dynamic Tuning: Machine Learning

Enable Dynamic Tuning: Machine Learning This field allows the user to configure the OS' capability to

enhance dynamic power tuning capabilities based on detected

workloads (disabled by default)

System Logs

This section contains BIOS, Thermal and Power event logs.

Table 21. System Logs

Options Description

BIOS Event Log

Clear BIOS Event log This field contains a toggle switch to Keep or Clear BIOS

Event logs. It also lists all saved events(Date, Time, Message)

- ("Keep" selected by default).

Thermal Event Log

Clear Thermal Event Log This field contains a toggle switch to Keep or Clear Thermal

Event logs. It also lists all saved events(Date, Time, Message)

- ("Keep" selected by default).

Power Event Log

Clear Power Event Log This field contains a toggle switch to Keep or Clear Power

Event logs. It also lists all saved events(Date, Time, Message)

- ("Keep" selected by default).

System setup 97

Updating the BIOS

Updating the BIOS in Windows

Steps

1. Go to www.dell.com/support.

2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search.

NOTE: If you do not have the Service Tag, use the SupportAssist feature to automatically identify your computer. You

can also use the product ID or manually browse for your computer model.

3. Click Drivers & Downloads. Expand Find drivers.

4. Select the operating system installed on your computer.

5. In the Category drop-down list, select BIOS.

6. Select the latest version of BIOS, and click Download to download the BIOS file for your computer.

7. After the download is complete, browse the folder where you saved the BIOS update file.

8. Double-click the BIOS update file icon and follow the on-screen instructions.

For more information, see knowledge base article 000124211 at www.dell.com/support.

Updating the BIOS using the USB drive in Windows

Steps

1. Follow the procedure from step 1 to step 6 in Updating the BIOS in Windows to download the latest BIOS setup program file.

2. Create a bootable USB drive. For more information, see the knowledge base article 000145519 at www.dell.com/support.

3. Copy the BIOS setup program file to the bootable USB drive.

4. Connect the bootable USB drive to the computer that needs the BIOS update.

5. Restart the computer and press F12 .

6. Select the USB drive from the One Time Boot Menu.

7. Type the BIOS setup program filename and press Enter.

The BIOS Update Utility appears.

8. Follow the on-screen instructions to complete the BIOS update.

Updating the BIOS from the F12 One-Time boot menu

Update your computer BIOS using the BIOS update.exe file that is copied to a FAT32 USB drive and booting from the F12

One-Time boot menu.

About this task

BIOS Update

You can run the BIOS update file from Windows using a bootable USB drive or you can also update the BIOS from the F12

One-Time boot menu on the computer.

Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12

One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the

BIOS supports this BIOS update option.

NOTE: Only computers with BIOS Flash Update option in the F12 One-Time boot menu can use this function.

Updating from the One-Time boot menu

To update your BIOS from the F12 One-Time boot menu, you need the following:

●USB drive formatted to the FAT32 file system (key does not have to be bootable)

●BIOS executable file that you downloaded from the Dell Support website and copied to the root of the USB drive

98 System setup

●AC power adapter that is connected to the computer

●Functional computer battery to flash the BIOS

Perform the following steps to perform the BIOS update flash process from the F12 menu:

CAUTION: Do not turn off the computer during the BIOS update process. The computer may not boot if you turn

off your computer.

Steps

1. From a turn off state, insert the USB drive where you copied the flash into a USB port of the computer.

2. Turn on the computer and press F12 to access the One-Time Boot Menu, select BIOS Update using the mouse or arrow keys

then press Enter.

The flash BIOS menu is displayed.

3. Click Flash from file.

4. Select external USB device.

5. Select the file and double-click the flash target file, and then click Submit.

6. Click Update BIOS. The computer restarts to flash the BIOS.

7. The computer will restart after the BIOS update is completed.

Updating BIOS on systems with BitLocker enabled

CAUTION: If BitLocker is not suspended before updating the BIOS, the next time you reboot the system it

will not recognize the BitLocker key. You will then be prompted to enter the recovery key to progress and the

system will ask for this on each reboot. If the recovery key is not known this can result in data loss or an

unnecessary operating system re-install. For more information on this subject, see Dell Knowledge Base article:

000134415

System and setup password

Table 22. System and setup password

Password type Description

System password Password that you must enter to log in to your system.

Setup password Password that you must enter to access and make changes to

the BIOS settings of your computer.

You can create a system password and a setup password to secure your computer.

CAUTION: The password features provide a basic level of security for the data on your computer.

CAUTION: Anyone can access the data that is stored on your computer if it is not locked and left unattended.

NOTE: System and setup password feature is disabled.

Assigning a system setup password

Prerequisites

You can assign a new System or Admin Password only when the status is in Not Set.

About this task

To enter the system setup, press F12 immediately after a power-on or reboot.

System setup 99

Steps

1. In the System BIOS or System Setup screen, select Security and press Enter.

The Security screen is displayed.

2. Select System/Admin Password and create a password in the Enter the new password field.

Use the following guidelines to assign the system password:

●At least one special character: ! " # $ % & ' ( ) * + , - . / : ; < = > ? @ [ \ ] ^ _ ` { | }

●Numbers 0 through 9.

●Upper case letters from A to Z.

●Lower case letters from a to z.

3. Type the system password that you entered earlier in the Confirm new password field and click OK.

4. Press Esc and save the changes as prompted by the pop-up message.

5. Press Y to save the changes.

The computer restarts.

Deleting or changing an existing system setup password

Prerequisites

Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing

System and/or Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is

Locked.

About this task

To enter the System Setup, press F12 immediately after a power-on or reboot.

Steps

1. In the System BIOS or System Setup screen, select System Security and press Enter.

The System Security screen is displayed.

2. In the System Security screen, verify that Password Status is Unlocked.

3. Select System Password, update, or delete the existing system password, and press Enter or Tab.

4. Select Setup Password, update, or delete the existing setup password, and press Enter or Tab.

NOTE: If you change the System and/or Setup password, reenter the new password when prompted. If you delete the

System and/or Setup password, confirm the deletion when prompted.

5. Press Esc and a message prompts you to save the changes.

6. Press Y to save the changes and exit from System Setup.

The computer restarts.

Clearing BIOS (System Setup) and System passwords

About this task

To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell.

NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying

Windows or your application.

100 System setup

Troubleshooting

Handling swollen Lithium-ion batteries

Like most laptops, Dell laptops use lithium-ion batteries. One type of lithium-ion battery is the lithium-ion polymer battery.

Lithium-ion polymer batteries have increased in popularity in recent years and have become standard in the electronics industry

due to customer preferences for a slim form factor (especially with newer ultra-thin laptops) and long battery life. Inherent to

lithium-ion polymer battery technology is the potential for swelling of the battery cells.

Swollen battery may impact the performance of the laptop. To prevent possible further damage to the device enclosure or

internal components leading to malfunction, discontinue the use of the laptop and discharge it by disconnecting the AC adapter

and letting the battery drain.

Swollen batteries should not be used and should be replaced and disposed of properly. We recommend contacting Dell product

support for options to replace a swollen battery under the terms of the applicable warranty or service contract, including options

for replacement by a Dell authorized service technician.

The guidelines for handling and replacing Lithium-ion batteries are as follows:

●Exercise caution when handling Lithium-ion batteries.

●Discharge the battery before removing it from the system. To discharge the battery, unplug the AC adapter from the system

and operate the system only on battery power. When the system will no longer power on when the power button is pressed,

the battery is fully discharged.

●Do not crush, drop, mutilate, or penetrate the battery with foreign objects.

●Do not expose the battery to high temperatures, or disassemble battery packs and cells.

●Do not apply pressure to the surface of the battery.

●Do not bend the battery.

●Do not use tools of any type to pry on or against the battery.

●If a battery gets stuck in a device as a result of swelling, do not try to free it as puncturing, bending, or crushing a battery

can be dangerous.

●Do not attempt to reassemble a damaged or swollen battery into a laptop.

●Swollen batteries that are covered under warranty should be returned to Dell in an approved shipping container (provided

by Dell)—this is to comply with transportation regulations. Swollen batteries that are not covered under warranty should be

disposed of at an approved recycling center. Contact Dell product support at https://www.dell.com/support for assistance

and further instructions.

●Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a

compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other

computers with your computer. Always purchase genuine batteries from https://www.dell.com or otherwise directly from

Dell.

Lithium-ion batteries can swell for various reasons such as age, number of charge cycles, or exposure to high heat. For more

information on how to improve the performance and lifespan of the laptop battery and to minimize the possibility of occurrence

of the issue, see Dell Laptop Battery - Frequently Asked Questions.

Dell SupportAssist Pre-boot System Performance

Check diagnostics

About this task

SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell

SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS

internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to:

●Run tests automatically or in an interactive mode

●Repeat tests

Troubleshooting 101

●Display or save test results

●Run thorough tests to introduce additional test options to provide extra information about the failed device(s)

●View status messages that inform you if tests are completed successfully

●View error messages that inform you of problems encountered during testing

NOTE: Some tests for specific devices require user interaction. Always ensure that you are present at the computer

terminal when the diagnostic tests are performed.

For more information, see https://www.dell.com/support/kbdoc/000180971.

Running the SupportAssist Pre-Boot System Performance Check

Steps

1. Turn on your computer.

2. As the computer boots, press the F12 key as the Dell logo appears.

3. On the boot menu screen, select the Diagnostics option.

4. Click the arrow at the bottom left corner.

Diagnostics front page is displayed.

5. Click the arrow in the lower-right corner to go to the page listing.

The items detected are listed.

6. To run a diagnostic test on a specific device, press Esc and click Yes to stop the diagnostic test.

7. Select the device from the left pane and click Run Tests.

8. If there are any issues, error codes are displayed.

Note the error code and validation number and contact Dell.

Built-in self-test (BIST)

M-BIST

M-BIST (Built In Self-Test) is the system board's built-in self-test diagnostics tool that improves the diagnostics accuracy of

system board embedded controller (EC) failures.

NOTE: M-BIST can be manually initiated before POST (Power On Self Test).

How to run M-BIST

NOTE: M-BIST must be initiated on the system from a power-off state either connected to AC power or with battery only.

1. Press and hold both the M key on the keyboard and the power button to initiate M-BIST.

2. With both the M key and the power button held down, the battery indicator LED may exhibit two states:

a. OFF: No fault detected with the system board

b. AMBER: Indicates a problem with the system board

3. If there is a failure with the system board, the battery status LED will flash one of the following error codes for 30 seconds:

Table 23. LED error codes

Blinking Pattern Possible Problem

Amber White

2 1 CPU Failure

2 8 LCD Power Rail Failure

1 1 TPM Detection Failure

2 4 Unrecoverable SPI Failure

102 Troubleshooting

4. If there is no failure with the system board, the LCD will cycle through the solid color screens described in the LCD-BIST

section for 30 seconds and then power off.

LCD Power rail test (L-BIST)

L-BIST is an enhancement to the single LED error code diagnostics and is automatically initiated during POST. L-BIST will check

the LCD power rail. If there is no power being supplied to the LCD (i.e., the L-BIST circuit fails), the battery status LED will flash

either an error code [2,8] or an error code [2,7].

NOTE: If L-BIST fails, LCD-BIST cannot function as no power will be supplied to the LCD.

How to invoke L-BIST Test:

1. Press the power button to start the system.

2. If the system does not start up normally, look at the battery status LED:

●If the battery status LED flashes an error code [2,7], the display cable may not be connected properly.

●If the battery status LED flashes an error code [2,8], there is a failure on the LCD power rail of the system board, hence

there is no power supplied to the LCD.

3. For cases, when a [2,7] error code is shown, check to see if the display cable is properly connected.

4. For cases when a [2,8] error code is shown, replace the system board.

LCD Built-in Self Test (BIST)

Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent

problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and PC settings.

When you notice screen abnormalities like flickering, distortion, clarity issues, fuzzy or blurry image, horizontal or vertical lines,

color fade etc., it is always a good practice to isolate the LCD (screen) by running the Built-In Self Test (BIST).

How to invoke LCD BIST Test

1. Power off the Dell laptop.

2. Disconnect any peripherals that are connected to the laptop. Connect only the AC adapter (charger) to the laptop.

3. Ensure that the LCD (screen) is clean (no dust particles on the surface of the screen).

4. Press and hold D key and Power on the laptop to enter LCD built-in self test (BIST) mode. Continue to hold the D key, until

the system boots up.

5. The screen will display solid colors and change colors on the entire screen to white, black, red, green, and blue twice.

6. Then it will display the colors white, black and red.

7. Carefully inspect the screen for abnormalities (any lines, fuzzy color or distortion on the screen).

8. At the end of the last solid color (red), the system will shut down.

NOTE: Dell SupportAssist Pre-boot diagnostics upon launch, initiates an LCD BIST first, expecting a user intervention

confirm functionality of the LCD.

System diagnostic lights

Power and battery-status light

Indicates the power and battery-charge status.

Solid white—Power adapter is connected and the battery has more than 5% charge.

Amber—Computer is running on battery and the battery has less than 5% charge.

Off

●Power adapter is connected, and the battery is fully charged.

●Computer is running on battery, and the battery has more than 5% charge.

●Computer is in sleep state, hibernation, or turned off.

Troubleshooting 103

The power and battery-status light blinks amber along with beep codes indicating failures.

For example, the power and battery-status light blinks amber two times followed by a pause, and then blinks white three times

followed by a pause. This 2,3 pattern continues until the computer is turned off indicating no memory or RAM is detected.

The following table shows different power and battery-status light patterns and associated problems.

Table 24. LED codes

Diagnostic light codes Problem description Recommended solutions

1,3 Short in hinge cable tripped OCP1 Check if the display cable (EDP) is seated

properly or pinched at the hinges. If problem

persists, replace either display cable (EDP) or

display assembly (LCD).

1,4 Short in hinge cable tripped OCP2 Check if the display cable (EDP) is seated

properly or pinched at the hinges. If problem

persists, replace either display cable (EDP) or

display assembly (LCD).

2,1 Processor failure Run the Intel CPU diagnostics tools. If

problem persists, replace the system board.

2,3 No memory or RAM (Random-Access Memory)

detected

Confirm that the memory module is installed

properly. If problem persists, replace the

memory module.

2,4 Memory or RAM (Random-Access Memory)

failure

Reset and swap memory modules among the

slots. If problem persists, replace the memory

module.

2,5 Invalid memory installed Reset and swap memory modules among the

slots. If problem persists, replace the memory

module.

2,7 LCD failure - SBIOS message Replace display cable (EDP) if possible,

otherwise replace the display assembly

(LCD).

2,8 LCD failure - EC detection of power rail failure Replace the system board.

3,1 Coin-cell battery failure Reset the CMOS battery connection. If

problem persists, replace the RTC battery.

3,3 Recovery image not found Flash latest BIOS version. If problem persists,

replace the system board.

3,4 Recovery image found but invalid Flash latest BIOS version. If problem persists,

replace the system board.

3,5 Power-rail failure EC ran into power sequencing failure. If

problem persists, replace the system board.

Camera status light: Indicates whether the camera is in use.

●Solid white—Camera is in use.

●Off—Camera is not in use.

Caps Lock status light: Indicates whether Caps Lock is enabled or disabled.

●Solid white—Caps Lock enabled.

●Off—Caps Lock disabled.

Recovering the operating system

When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell

SupportAssist OS Recovery.

Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows operating

system. It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating

104 Troubleshooting

system. It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its

factory state.

You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their

primary operating system due to software or hardware failures.

For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at

www.dell.com/serviceabilitytools. Click SupportAssist and then, click SupportAssist OS Recovery.

Real Time Clock—RTC reset

The Real Time Clock (RTC) reset function allows you or the service technician to recover the recently launched model Dell

Latitude and Precision systems from No POST/No Boot/No Power situations. You can initiate the RTC reset on the system

from a power-off state only if it is connected to AC power. Press and hold the power button for 25 seconds. The system RTC

reset occurs after you release the power button.

NOTE: If AC power is disconnected from the system during the process or the power button is held longer than 40

seconds, the RTC reset process gets aborted.

The RTC reset will reset the BIOS to Defaults, un-provision Intel vPro and reset the system date and time. The following items

are unaffected by the RTC reset:

●Service Tag

●Asset Tag

●Ownership Tag

●Admin Password

●System Password

●HDD Password

●Key Databases

●System Logs

NOTE: The IT administrator's vPro account and password on the system will be un-provisioned. The system needs to go

through the setup and configuration process again to reconnect it to the vPro server.

The below items may or may not reset based on your custom BIOS setting selections:

●Boot List

●Enable Legacy Option ROMs

●Secure Boot Enable

●Allow BIOS Downgrade

Backup media and recovery options

It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes

multiple options for recovering Windows operating system on your Dell PC. For more information. see Dell Windows Backup

Media and Recovery Options.

WiFi power cycle

About this task

If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be

performed. The following procedure provides the instructions on how to conduct a WiFi power cycle:

NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device.

Steps

1. Turn off your computer.

2. Turn off the modem.

3. Turn off the wireless router.

Troubleshooting 105

4. Wait for 30 seconds.

5. Turn on the wireless router.

6. Turn on the modem.

7. Turn on your computer.

Drain residual flea power (perform hard reset)

About this task

Flea power is the residual static electricity that remains in the computer even after it has been powered off and the battery is

removed.

For your safety, and to protect the sensitive electronic components in your computer, you are requested to drain residual flea

power before removing or replacing any components in your computer.

Draining residual flea power, also known as a performing a "hard reset", is also a common troubleshooting step if your computer

does not power on or boot into the operating system.

To drain residual flea power (perform a hard reset)

Steps

1. Turn off your computer.

2. Disconnect the power adapter from your computer.

3. Remove the base cover.

4. Remove the battery.

5. Press and hold the power button for 20 seconds to drain the flea power.

6. Install the battery.

7. Install the base cover.

8. Connect the power adapter to your computer.

9. Turn on your computer.

NOTE: For more information about performing a hard reset, see the knowledge base article 000130881 at

www.dell.com/support.

106 Troubleshooting

Getting help and contacting Dell

Self-help resources

You can get information and help on Dell products and services using these self-help resources:

Table 25. Self-help resources

Self-help resources Resource location

Information about Dell products and services www.dell.com

My Dell app

Tips

Contact Support In Windows search, type Contact Support, and press

Enter.

Online help for operating system www.dell.com/support/windows

Access top solutions, diagnostics, drivers and downloads, and

learn more about your computer through videos, manuals and

documents.

Your Dell computer is uniquely identified by a Service Tag or

Express Service Code. To view relevant support resources for

your Dell computer, enter the Service Tag or Express Service

Code at www.dell.com/support.

For more information on how to find the Service Tag for your

computer, see Locate the Service Tag on your computer.

Dell knowledge base articles for a variety of computer

concerns 1. Go to www.dell.com/support.

2. On the menu bar at the top of the Support page, select

Support > Knowledge Base.

3. In the Search field on the Knowledge Base page, type the

keyword, topic, or model number, and then click or tap the

search icon to view the related articles.

Contacting Dell

To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell.

NOTE: Availability varies by country/region and product, and some services may not be available in your country/region.

NOTE: If you do not have an active Internet connection, you can find contact information about your purchase invoice,

packing slip, bill, or Dell product catalog.

Getting help and contacting Dell 107

Table of Contents

DELL 3510 User Manual

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