Table of Contents
- Inspiron 15-3573 Service Manual
- Before working inside your computer
- After working inside your computer
- Removing the battery
- Replacing the battery
- Removing the optical drive
- Replacing the optical drive
- Removing the keyboard
- Replacing the keyboard
- Removing the base cover
- Replacing the base cover
- Removing the optical-drive interposer
- Replacing the optical-drive interposer
- Removing the hard drive
- Replacing the hard drive
- Removing the memory modules
- Replacing the memory modules
- Removing the wireless card
- Replacing the wireless card
- Removing the power-button board
- Replacing the power-button board
- Removing the speakers
- Replacing the speakers
- Removing the I/O board
- Replacing the I/O board
- Removing the coin-cell battery
- Replacing the coin-cell battery
- Removing the heat sink
- Replacing the heat sink
- Removing the fan
- Replacing the fan
- Removing the status-light lens
- Replacing the status-light lens
- Removing the system board
- Replacing the system board
- Removing the touchpad
- Replacing the touchpad
- Removing the power-adapter port
- Replacing the power-adapter port
- Removing the display assembly
- Replacing the display assembly
- Removing the display bezel
- Replacing the display bezel
- Removing the display panel
- Replacing the display panel
- Removing the camera
- Replacing the camera
- Removing the display hinges
- Replacing the display hinges
- Removing the display back-cover and antenna assembly
- Replacing the display back-cover and antenna assembly
- Removing the palm rest
- Replacing the palm rest
- Downloading drivers
- System setup
- Troubleshooting
- Getting help and contacting Dell
DELL 3573 User Manual
Displayed below is the user manual for 3573 by DELL which is a product in the Notebooks category. This manual has pages.
Related Manuals
Inspiron 15-3573
Service Manual
Computer Model: Inspiron 15-3573
Regulatory Model: P63F
Regulatory Type: P63F004
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make
better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or
loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
© 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks
are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their
respective owners.
2018 - 01
Rev. A00
Contents
Before working inside your computer........................... 11
Before you begin .....................................................................................11
Safety instructions...................................................................................11
Recommended tools............................................................................... 12
Screw list................................................................................................ 13
After working inside your computer............................. 15
Removing the battery.................................................. 16
Procedure............................................................................................... 16
Replacing the battery.................................................. 18
Procedure............................................................................................... 18
Removing the optical drive.......................................... 19
Prerequisites........................................................................................... 19
Procedure............................................................................................... 19
Replacing the optical drive.......................................... 22
Procedure...............................................................................................22
Post-requisites....................................................................................... 22
Removing the keyboard...............................................23
Prerequisites...........................................................................................23
Procedure...............................................................................................23
3
Replacing the keyboard...............................................26
Procedure...............................................................................................26
Post-requisites....................................................................................... 26
Removing the base cover............................................ 27
Prerequisites...........................................................................................27
Procedure...............................................................................................27
Replacing the base cover............................................ 32
Procedure...............................................................................................32
Post-requisites....................................................................................... 34
Removing the optical-drive interposer.........................35
Prerequisites...........................................................................................35
Procedure...............................................................................................35
Replacing the optical-drive interposer......................... 37
Procedure...............................................................................................37
Post-requisites........................................................................................37
Removing the hard drive............................................. 38
Prerequisites...........................................................................................38
Procedure...............................................................................................38
Replacing the hard drive.............................................. 41
Procedure............................................................................................... 41
Post-requisites........................................................................................ 41
Removing the memory modules.................................. 42
Prerequisites...........................................................................................42
Procedure...............................................................................................42
4
Replacing the memory modules...................................44
Procedure...............................................................................................44
Post-requisites....................................................................................... 45
Removing the wireless card.........................................46
Prerequisites...........................................................................................46
Procedure...............................................................................................46
Replacing the wireless card.........................................48
Procedure...............................................................................................48
Post-requisites....................................................................................... 49
Removing the power-button board.............................. 51
Prerequisites........................................................................................... 51
Procedure............................................................................................... 51
Replacing the power-button board..............................54
Procedure...............................................................................................54
Post-requisites....................................................................................... 54
Removing the speakers............................................... 56
Prerequisites.......................................................................................... 56
Procedure.............................................................................................. 56
Replacing the speakers............................................... 58
Procedure.............................................................................................. 58
Post-requisites....................................................................................... 58
Removing the I/O board..............................................59
Prerequisites.......................................................................................... 59
Procedure.............................................................................................. 59
5
Replacing the I/O board...............................................61
Procedure............................................................................................... 61
Post-requisites........................................................................................ 61
Removing the coin-cell battery................................... 62
Prerequisites...........................................................................................62
Procedure...............................................................................................62
Replacing the coin-cell battery....................................64
Procedure...............................................................................................64
Post-requisites....................................................................................... 64
Removing the heat sink...............................................65
Prerequisites.......................................................................................... 65
Procedure.............................................................................................. 65
Replacing the heat sink............................................... 67
Procedure...............................................................................................67
Post-requisites........................................................................................67
Removing the fan........................................................ 68
Prerequisites...........................................................................................68
Procedure...............................................................................................68
Replacing the fan........................................................ 70
Procedure...............................................................................................70
Post-requisites........................................................................................70
Removing the status-light lens.....................................71
Prerequisites........................................................................................... 71
Procedure............................................................................................... 71
6
Replacing the status-light lens.................................... 73
Post-requisites........................................................................................73
Procedure...............................................................................................73
Removing the system board........................................ 74
Prerequisites........................................................................................... 74
Procedure...............................................................................................75
Replacing the system board........................................ 79
Procedure...............................................................................................79
Post-requisites....................................................................................... 80
Removing the touchpad............................................... 81
Prerequisites........................................................................................... 81
Procedure............................................................................................... 81
Replacing the touchpad...............................................84
Procedure...............................................................................................84
Post-requisites....................................................................................... 84
Removing the power-adapter port.............................. 85
Prerequisites.......................................................................................... 85
Procedure.............................................................................................. 85
Replacing the power-adapter port............................... 87
Procedure...............................................................................................87
Post-requisites........................................................................................87
Removing the display assembly................................... 88
Prerequisites...........................................................................................88
Procedure...............................................................................................88
7
Replacing the display assembly................................... 92
Procedure...............................................................................................92
Post-requisites....................................................................................... 92
Removing the display bezel......................................... 93
Prerequisites...........................................................................................93
Procedure...............................................................................................94
Replacing the display bezel......................................... 95
Procedure.............................................................................................. 95
Post-requisites....................................................................................... 95
Removing the display panel......................................... 96
Prerequisites.......................................................................................... 96
Procedure.............................................................................................. 96
Replacing the display panel......................................... 99
Post-requisites....................................................................................... 99
Procedure.............................................................................................. 99
Removing the camera................................................ 100
Prerequisites......................................................................................... 100
Procedure.............................................................................................100
Replacing the camera................................................ 102
Procedure............................................................................................. 102
Post-requisites......................................................................................102
Removing the display hinges......................................103
Prerequisites......................................................................................... 103
Procedure............................................................................................. 103
8
Replacing the display hinges...................................... 105
Post-requisites......................................................................................105
Procedure.............................................................................................105
Removing the display back-cover and antenna
assembly....................................................................106
Prerequisites......................................................................................... 106
Procedure.............................................................................................106
Replacing the display back-cover and antenna
assembly....................................................................108
Procedure............................................................................................. 108
Post-requisites......................................................................................108
Removing the palm rest............................................. 109
Prerequisites......................................................................................... 109
Procedure.............................................................................................109
Replacing the palm rest...............................................111
Post-requisites....................................................................................... 111
Procedure...............................................................................................111
Downloading drivers................................................... 112
Downloading the audio driver................................................................ 112
Downloading the graphics driver............................................................112
Downloading the USB 3.0 driver............................................................ 113
Downloading the Wi-Fi driver.................................................................113
Downloading the media-card reader driver............................................ 113
Downloading the chipset driver............................................................. 114
9
System setup............................................................. 115
Boot Sequence......................................................................................115
Navigation keys..................................................................................... 115
BIOS overview.......................................................................................116
Entering BIOS setup program................................................................ 116
System setup options............................................................................ 117
Troubleshooting......................................................... 123
Flashing the BIOS................................................................................. 123
Flashing BIOS (USB key)...................................................................... 123
Enhanced Pre-Boot System Assessment (ePSA) diagnostics............... 124
Running the ePSA diagnostics........................................................ 124
Diagnostics........................................................................................... 125
Flea power release................................................................................ 126
Wi-Fi power cycle................................................................................. 127
Getting help and contacting Dell................................ 128
Self-help resources............................................................................... 128
Contacting Dell..................................................................................... 129
10
Before working inside your
computer
NOTE: The images in this document may dier from your computer
depending on the conguration you ordered.
Before you begin
1 Save and close all open les and exit all open applications.
2 Shut down your computer. Click Start → Power → Shut down.
NOTE: If you are using a dierent operating system, see the
documentation of your operating system for shut-down instructions.
3 Disconnect your computer and all attached devices from their electrical outlets.
4 Disconnect all attached network devices and peripherals, such as keyboard,
mouse, and monitor from your computer.
5 Remove any media card and optical disc from your computer, if applicable.
Safety instructions
Use the following safety guidelines to protect your computer from potential damage
and ensure your personal safety.
WARNING: Before working inside your computer, read the safety
information that shipped with your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
WARNING: Disconnect all power sources before opening the computer
cover or panels. After you nish working inside the computer, replace all
covers, panels, and screws before connecting to the electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is
at and clean.
11
CAUTION: To avoid damaging the components and cards, handle them by
their edges, and avoid touching pins and contacts.
CAUTION: You should only perform troubleshooting and repairs as
authorized or directed by the Dell technical assistance team. Damage due
to servicing that is not authorized by Dell is not covered by your warranty.
See the safety instructions that shipped with the product or at
www.dell.com/regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself
by touching an unpainted metal surface, such as the metal at the back of
the computer. While you work, periodically touch an unpainted metal
surface to dissipate static electricity, which could harm internal
components.
CAUTION: When you disconnect a cable, pull on its connector or on its pull
tab, not on the cable itself. Some cables have connectors with locking tabs
or thumb-screws that you must disengage before disconnecting the cable.
When disconnecting cables, keep them evenly aligned to avoid bending any
connector pins. When connecting cables, ensure that the ports and
connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
Recommended tools
The procedures in this document may require the following tools:
• Phillips screwdriver #1
• Plastic scribe
12
Screw list
The following table provides the list of screws that are used for securing dierent
components to the palm-rest assembly.
Table 1. Screw list
Component Secured to Screw type Quantity Screw image
Optical-drive
assembly
Base cover M2x5 1
Optical-drive
bracket
Optical drive M2x3 1
Base cover Palm-rest
assembly
M2.5x8 8
Base cover Palm-rest
assembly
M2x5 2
Base cover Palm-rest
assembly
M2x2 3
Base cover Palm-rest
assembly
M2x5 5
Hard-drive
assembly
Palm-rest
assembly
M2x3 4
Hard-drive
bracket
Hard drive M3x3 4
Wireless-card
bracket
System board M2x3 1
Display hinge Palm-rest
assembly
M2.5x8 3
Power-button
board
Palm-rest
assembly
M2x2 1
13
Component Secured to Screw type Quantity Screw image
I/O board Palm-rest
assembly
M2x3 1
Fan System board M2x5 2
System board Palm-rest
assembly
M2x3 2
Touch-pad
bracket
Touch pad M2x3 6
Power-adapter
port
Palm-rest
assembly
M2x3 1
Display panel Display back-
cover and
antenna
assembly
M2x3 4
Display hinges Display back-
cover and
antenna
assembly
M2.5xM2.5 big
head
6
14
After working inside your
computer
CAUTION: Leaving stray or loose screws inside your computer may severely
damage your computer.
1 Replace all screws and ensure that no stray screws remain inside your computer.
2 Connect any external devices, peripherals, or cables you removed before
working on your computer.
3 Replace any media cards, discs, or any other parts that you removed before
working on your computer.
4 Connect your computer and all attached devices to their electrical outlets.
5 Turn on your computer.
15
Removing the battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Slide the battery-release latch to the unlocked position.
You hear a click sound when the battery is unlocked.
2 Using your ngertips, lift the battery at an angle and remove it from the battery
bay.
16
3 Turn the computer over, open the display, and press the power button for ve
seconds to ground the system board.
17
Replacing the battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Close the display and turn the computer over.
2 Place the battery in the battery bay and snap the battery into place.
18
Removing the optical drive
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
Remove the battery.
Procedure
1 Remove the screw (M2x5) that secures the optical-drive assembly to the base
cover.
2 Using a plastic scribe, push to release the optical-drive assembly from the
optical-drive bay.
19
3 Pull the optical-drive assembly out of the optical-drive bay.
4 Remove the screw (M2x3) that secures the optical-drive bracket to the optical
drive.
NOTE: Note the orientation of the optical-drive bracket so that you
can replace it correctly.
20
5 Remove the optical-drive bracket from the optical drive.
6 Carefully pull the optical-drive bezel and remove it from the optical drive.
21
Replacing the optical drive
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the tabs on the optical-drive bezel with the slots on the optical drive and
snap it into place.
2 Align the screw hole on the optical-drive bracket with the screw hole on the
optical-drive assembly.
NOTE: You must correctly align the optical-drive bracket to ensure that
the optical drive can be properly secured to the computer. For correct
orientation, see step 4 in "Removing the optical drive".
3 Replace the screw (M2x3) that secures the optical-drive bracket to the optical-
drive assembly.
4 Slide the optical-drive assembly into the optical-drive bay and snap it into place.
5 Replace the screw (M2x5) that secures the optical-drive assembly to the
computer base.
Post-requisites
Replace the battery.
22
Removing the keyboard
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
Remove the battery.
Procedure
1 Turn the computer over and open the display as far as possible.
2 Using a plastic scribe, gently release the tabs that secure the keyboard to the
palm-rest assembly.
3 Slide the keyboard up to release it from the slots on the palm-rest assembly.
23
4 Carefully turn the keyboard over and place it on the palm-rest assembly.
5 Open the latch and disconnect the keyboard cable from the system board.
24
6 Lift the keyboard o the palm-rest assembly.
25
Replacing the keyboard
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Slide the keyboard cable into the system-board connector and close the latch to
secure the cable.
2 Turn the keyboard over, slide the tabs on the keyboard into the slots on the
palm-rest assembly, and snap the keyboard into place.
Post-requisites
Replace the battery.
26
Removing the base cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the battery.
2 Follow the procedure from step 1 to step 3 in “Removing the optical drive”.
3 Remove the keyboard.
Procedure
1 Remove the ve screws (M2x5) that secure the base cover to the palm-rest
assembly.
27
2 Open the latch, and disconnect the optical-drive cable from the connector on
the system board.
3 Close the display and the turn the computer over.
4 Remove the eight screws (M2.5x8) that secure the base cover to the palm-rest
assembly.
5 Remove the three screws (M2x2) that secure the base cover to the palm-rest
assembly.
28
6 Remove the two screws (M2x5) that secure the base cover to the palm-rest
assembly.
29
7 Using a plastic scribe, pry the base cover o the palm-rest assembly.
8 Turn the base cover over.
30
Replacing the base cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Replace the optical-drive interposer.
2 Turn the base cover over.
32
3 Place the base cover on the palm-rest assembly and route the optical-drive
cable through the slot on the palm-rest assembly.
4 Slide the tabs on the base cover into the slots on the palm-rest assembly and
snap the base cover into place.
5 Slide the optical-drive cable into its connector on the system board and close
the latch to secure the cable.
6 Replace the ve screws (M2x5) that secure the palm-rest assembly to the base
cover.
7 Close the display and turn the computer over.
8 Replace the three screws (M2x2) that secure the base cover to the palm-rest
assembly.
33
9 Replace the two screws (M2x5) that secure the base cover to the palm-rest
assembly.
10 Replace the eight screws (M2.5x8) that secure the base cover to the palm-rest
assembly.
Post-requisites
1 Replace the keyboard.
2 Follow the procedure from step 4 to step 5 in “Replacing the optical drive”.
3 Replace the battery.
34
Removing the optical-drive
interposer
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the battery.
2 Follow the procedure from step 1 to step 3 in “Removing the optical drive”.
3 Remove the keyboard.
4 Follow the procedure from step 1 to step 8 in “Removing the base cover”.
Procedure
Release the optical-drive interposer from the tabs on the base cover.
35
36
Replacing the optical-drive
interposer
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
Align the tabs on the base cover and snap it into place.
Post-requisites
1 Follow the procedure from step 2 to step 9 in “Replacing the base cover”.
2 Replace the keyboard.
3 Follow the procedure from step 4 to step 5 in “Replacing the optical drive”.
4 Replace the battery.
37
Removing the hard drive
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Hard drives are fragile. Exercise care when handling the hard
drive.
CAUTION: To avoid data loss, do not remove the hard drive while the
computer is in sleep or on state.
Prerequisites
1 Remove the battery.
2 Follow the procedure from step 1 to step 3 in “Removing the optical drive”.
3 Remove the keyboard.
4 Follow the procedure from step 1 to step 7 in “Removing the base cover”.
Procedure
1 Open the latch and disconnect the hard-drive cable from the system board.
2 Remove the four screws (M2x3) that secure the hard-drive assembly to the
palm-rest assembly.
38
3 Lift the hard-drive assembly o the palm-rest assembly.
4 Disconnect the interposer from the hard-drive assembly.
5 Remove the four screws (M3x3) that secure the hard-drive bracket to the hard
drive.
39
6 Lift the hard drive o the hard-drive bracket.
40
Replacing the hard drive
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Hard drives are fragile. Exercise care when handling the hard
drive.
Procedure
1 Align the screw holes on the hard-drive bracket with the screw holes on the
hard drive.
2 Replace the four screws (M3x3) that secure the hard-drive bracket to the hard
drive.
3 Connect the interposer to the hard drive.
4 Place the hard-drive assembly in the palm-rest assembly and align the screw
holes on the hard-drive assembly with the screw holes on the palm-rest
assembly.
5 Replace the four screws (M2x3) that secure the hard-drive assembly to the
palm-rest assembly.
6 Slide the hard-drive cable into its connector on the system board and close the
latch to secure the cable.
Post-requisites
1 Follow the procedure from step 2 to step 8 in “Replacing the base cover”.
2 Replace the keyboard.
3 Follow the procedure from step 4 to step 5 in “Replacing the optical drive”.
4 Replace the battery.
41
Removing the memory modules
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the battery.
2 Follow the procedure from step 1 to step 3 in “Removing the optical drive”.
3 Remove the keyboard.
4 Follow the procedure from step 1 to step 7 in “Removing the base cover”.
Procedure
1 Using your ngertips, carefully spread apart the securing clips on each end of
the memory-module slot until the memory module pops up.
42
2 Slide and remove the memory module from the memory-module slot.
43
Replacing the memory modules
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the notch on the memory module with the tab on the memory-module slot
and slide it rmly into the slot at an angle.
44
2 Press the memory module down until it clicks into place.
NOTE: If you do not hear the click, remove the memory module and
reinstall it.
Post-requisites
1 Follow the procedure from step 2 to step 8 in “Replacing the base cover”.
2 Replace the keyboard.
3 Follow the procedure from step 4 to step 5 in “Replacing the optical drive”.
4 Replace the battery.
45
Removing the wireless card
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the battery.
2 Follow the procedure from step 1 to step 3 in “Removing the optical drive”.
3 Remove the keyboard.
4 Follow the procedure from step 1 to step 7 in “Removing the base cover”.
Procedure
1 Remove the screw (M2x3) that secures the wireless-card bracket to the
wireless card and system board.
2 Remove the wireless-card bracket from the wireless card.
3 Disconnect the antenna cables from the wireless card.
46
4 Slide and remove the wireless card from the wireless-card slot.
47
Replacing the wireless card
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
CAUTION: To avoid damage to the wireless card, do not place any cables
under it.
1 Align the notch on the wireless card with the tab on the wireless-card slot.
2 Slide the wireless card at an angle into the wireless-card slot.
48
3 Connect the antenna cables to the wireless card.
The following table provides the antenna-cable color scheme for the wireless
card supported by your computer:
Table 2. Antenna-cable color scheme
Connectors on the wireless card Antenna cable color
Auxiliary (black triangle) Black
Main (white triangle) White
4 Align the screw hole on the wireless-card bracket with the screw hole on the
wireless card and the system board.
5 Replace the screw (M2x3) that secures the wireless-card bracket to the
wireless card and system board.
Post-requisites
1 Follow the procedure from step 2 to step 8 in “Replacing the base cover”.
2 Replace the keyboard.
49
Removing the power-button
board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the battery.
2 Follow the procedure from step 1 to step 3 in “Removing the optical drive”.
3 Remove the keyboard.
4 Follow the procedure from step 1 to step 7 in “Removing the base cover”.
Procedure
1 Remove the two screws (M2.5x8) that secure the display hinge to the palm-rest
assembly.
51
2 Open the hinge to an angle of 90 degrees.
3 Open the latch and disconnect the power-button board cable from the system
board.
4 Remove the screw (M2x2) that secures the power-button board to the palm-
rest assembly.
5 Peel the tape that secures the power-button board to the palm-rest assembly.
6 Slide and remove the power-button board from the tab on the palm-rest
assembly.
52
7 Note the power-button board cable routing and peel it o the palm-rest
assembly.
53
Replacing the power-button
board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Slide the power-button board under the tab on the palm-rest assembly and align
the screw hole on the power-button board with the screw hole on the palm-rest
assembly.
2 Replace the screw (M2x2) that secures the power-button board to the palm-
rest assembly.
3 Adhere the tape that secures the power-button board to the palm-rest
assembly.
4 Route the power-button board cable through the slot on the palm-rest
assembly.
5 Slide the power-button board cable into its connector on the system board and
close the latch to secure the cable.
6 Close the display hinges.
7 Align the screw holes on the display hinges with the screw holes on the palm-
rest assembly.
8 Replace the two screws (M2.5x8) that secure the display hinges to the palm-
rest assembly.
Post-requisites
1 Follow the procedure from step 2 to step 8 in “Replacing the base cover”.
2 Replace the keyboard.
3 Follow the procedure from step 4 to step 5 in “Replacing the optical drive”.
54
Removing the speakers
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the battery.
2 Follow the procedure from step 1 to step 3 in “Removing the optical drive”.
3 Remove the keyboard.
4 Follow the procedure from step 1 to step 7 in “Removing the base cover”.
Procedure
1 Disconnect the speaker cable from the system board.
2 Peel o the tape that secures the speaker cable to the palm-rest assembly.
56
3 Note the speaker-cable routing and lift the speakers, along with the speaker
cable, o the palm-rest assembly.
NOTE: Note the position of the rubber grommets before lifting the
speaker.
57
Replacing the speakers
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
NOTE: The rubber grommets may get pushed out while replacing the
speaker. Ensure that the rubber grommets are in their position after placing
the speaker on the system board.
1 Align the speakers using the alignment posts on the palm-rest assembly and
snap the speakers into place.
2 Route the speaker cable through the routing guides on the palm-rest assembly.
3 Connect the speaker cable to the system board.
4 Adhere the tape that secures the speaker cable to the palm-rest assembly.
Post-requisites
1 Follow the procedure from step 2 to step 8 in “Replacing the base cover”.
2 Replace the keyboard.
3 Follow the procedure from step 4 to step 5 in “Replacing the optical drive”.
4 Replace the battery.
58
Removing the I/O board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the battery.
2 Follow the procedure from step 1 to step 3 in “Removing the optical drive”.
3 Remove the keyboard.
4 Follow the procedure from step 1 to step 7 in “Removing the base cover”.
Procedure
1 Open the latch and disconnect the I/O-board cable from the I/O board.
2 Remove the screw (M2x3) that secures the I/O board to the palm-rest
assembly.
3 Push the securing tab to release the I/O board from the palm-rest assembly.
59
4 Lift the I/O board o the palm-rest assembly.
60
Replacing the I/O board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Using the alignment posts, place the I/O board on the palm-rest assembly and
snap the I/O board into place.
2 Slide the I/O-board cable into its connector on the I/O board and close the latch
to secure the cable.
3 Replace the screw (M2x3) that secures the I/O board to the palm-rest
assembly.
Post-requisites
1 Follow the procedure from step 2 to step 8 in “Replacing the base cover”.
2 Replace the keyboard.
3 Follow the procedure from step 4 to step 5 in “Replacing the optical drive”.
4 Replace the battery.
61
Removing the coin-cell battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Removing the coin-cell battery resets the BIOS setup program’s
settings to default. It is recommended that you note the BIOS setup
program’s settings before removing the coin-cell battery.
Prerequisites
1 Remove the battery.
2 Follow the procedure from step 1 to step 3 in “Removing the optical drive”.
3 Remove the keyboard.
4 Follow the procedure from step 1 to step 7 in “Removing the base cover”.
Procedure
Using a plastic scribe, gently pry the coin-cell battery out of the battery socket.
62
63
Replacing the coin-cell battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
With the positive-side facing up, snap the coin-cell battery into the battery socket.
Post-requisites
1 Follow the procedure from step 2 to step 8 in “Replacing the base cover”.
2 Replace the keyboard.
3 Follow the procedure from step 4 to step 5 in “Replacing the optical drive”.
4 Replace the battery.
64
Removing the heat sink
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
WARNING: The heat sink may become hot during normal operation. Allow
sucient time for the heat sink to cool before you touch it.
CAUTION: For maximum cooling of the processor, do not touch the heat
transfer areas on the heat sink. The oils in your skin can reduce the heat
transfer capability of the thermal grease.
Prerequisites
1 Remove the battery.
2 Follow the procedure from step 1 to step 3 in “Removing the optical drive”.
3 Remove the keyboard.
4 Follow the procedure from step 1 to step 7 in “Removing the base cover”.
Procedure
1 Remove the captive screws that secure the heat sink to the system board.
65
2 Lift the heat sink o the system board.
Integrated: Eight screws
Discrete: Four screws
66
Replacing the heat sink
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Incorrect alignment of the heat sink can damage the system
board and processor.
NOTE: If either the system board or the heat sink is replaced, use the
thermal pad provided in the kit to ensure that thermal conductivity is
achieved.
Procedure
1 Align the screws on the heat sink with the screw holes on the system board.
2 Replace the captive screws that secure the heat sink to the system board.
Integrated: Eight screws
Discrete: Four screws
Post-requisites
1 Follow the procedure from step 2 to step 8 in “Replacing the base cover”.
2 Replace the keyboard.
3 Follow the procedure from step 4 to step 5 in “Replacing the optical drive”.
4 Replace the battery.
67
Removing the fan
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the battery.
2 Follow the procedure from step 1 to step 3 in “Removing the optical drive”.
3 Remove the keyboard.
4 Follow the procedure from step 1 to step 7 in “Removing the base cover”.
Procedure
1 Disconnect the fan cable from the system board.
2 Remove the two screws (M2x5) that secure the fan to the palm-rest assembly.
68
3 Lift the fan o the palm-rest assembly.
69
Replacing the fan
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Place the fan on the palm-rest assembly.
2 Align the screw holes on the fan with the screw holes on the palm-rest
assembly.
3 Replace the two screws (M2x5) that secure the fan to the system board.
4 Connect the fan cable to the system board.
Post-requisites
1 Follow the procedure from step 2 to step 8 in “Replacing the base cover”.
2 Replace the keyboard.
3 Follow the procedure from step 4 to step 5 in “Replacing the optical drive”.
4 Replace the battery.
70
Removing the status-light lens
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the battery.
2 Follow the procedure from step 1 to step 3 in “Removing the optical drive”.
3 Remove the keyboard.
4 Follow the procedure from step 1 to step 7 in “Removing the base cover”.
Procedure
Remove the status-light lens from the guide on the palm-rest assembly.
71
72
Replacing the status-light lens
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Post-requisites
1 Follow the procedure from step 2 to step 8 in “Replacing the base cover”.
2 Replace the keyboard.
3 Follow the procedure from step 4 to step 5 in “Replacing the optical drive”.
4 Replace the battery.
Procedure
Align the status-light lens with the guide on the palm-rest assembly.
73
Removing the system board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
NOTE: Your computer’s Service Tag is stored in the system board. You must
enter the Service Tag in the BIOS setup program after you replace the
system board.
NOTE: Replacing the system board removes any changes you have made to
the BIOS using the BIOS setup program. You must make the appropriate
changes again after you replace the system board.
NOTE: Before disconnecting the cables from the system board, note the
location of the connectors so that you can reconnect the cables correctly
after you replace the system board.
Prerequisites
1 Remove the battery.
2 Follow the procedure from step 1 to step 3 in “Removing the optical drive”.
3 Remove the keyboard.
4 Follow the procedure from step 1 to step 7 in “Removing the base cover”.
5 Remove the wireless card.
6 Remove the memory modules.
7 Remove the heat sink.
8 Remove the fan.
74
Procedure
1 Remove the screw (2.5x8) that secure the display hinge to the palm-rest
assembly.
NOTE: These instructions are applicable only for laptops with a non-
touch screen display.
2 Open the hinge to an angle of 90 degrees.
3 Peel the tape that secures the display cable to the system board.
4 Open the latch and disconnect the display cable from the system board.
5 Open the latch and disconnect the power-button board cable from the system
board.
6 Open the latch and disconnect the hard-drive cable from the system board.
7 Open the latch and disconnect the I/O-board cable from the system board.
8 Disconnect the speaker cable from the system board.
75
9 Open the latch and disconnect the touch-pad cable from the system board.
10 Remove the two screws (M2x3) that secures the system board to the palm-rest
assembly.
11 Gently release the ports on the system board from the slots on the palm-rest
assembly.
76
12 Carefully turn the system board over.
13 Peel the tape that secures the power-adapter port cable to the system board
and disconnect the power-adapter port from the system board.
77
14 Lift the system board o the palm-rest assembly.
78
Replacing the system board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
NOTE: Your computer’s Service Tag is stored in the system board. You must
enter the Service Tag in the BIOS setup program after you replace the
system board.
NOTE: Replacing the system board removes any changes you have made to
the BIOS using the BIOS setup program. You must make the appropriate
changes again after you replace the system board.
Procedure
1 Connect the power-adapter port cable to the system board.
2 Adhere the tape that secures the power-adapter port cable to the system board.
3 Turn the system board over.
4 Align the screw holes on the system board with the screw holes on the palm-
rest assembly.
5 Replace the two screws (M2x3) that secures the system board to the palm-rest
assembly.
6 Connect the touch-pad cable and close the latch to secure the cable.
7 Connect the speaker cable to the system board.
8 Connect the I/O-board cable and close the latch to secure the cable.
9 Connect the hard-drive cable and close the latch to secure the cable.
10 Connect the power-button board cable and close the latch to secure the cable.
11 Connect the display cable and close the latch to secure the cable.
12 Adhere the tape that secures the display cable to the system board.
13 Close the display hinges.
79
14 Align the screw holes on the display hinges with the screw holes on the palm-
rest assembly.
NOTE: These instructions are applicable only for laptops with a non-
touch screen display.
15 Replace the screw (2.5x8) that secure the display hinges to the palm-rest
assembly.
Post-requisites
1 Replace the fan.
2 Replace the heat sink.
3 Replace the memory modules.
4 Replace the wireless card.
5 Follow the procedure from step 2 to step 8 in “Replacing the base cover”.
6 Replace the keyboard.
7 Follow the procedure from step 4 to step 5 in “Replacing the optical drive”.
8 Replace the battery.
80
Removing the touchpad
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the battery.
2 Follow the procedure from step 1 to step 3 in “Removing the optical drive”.
3 Remove the keyboard.
4 Follow the procedure from step 1 to step 7 in “Removing the base cover”.
5 Remove the memory modules.
6 Remove the wireless card.
7 Remove the heat sink.
8 Remove the fan.
9 Remove the system board.
Procedure
1 Peel the tape that secures the touch-pad bracket to the palm-rest assembly.
2 Remove the six screws (M2x3) that secure the touch-pad bracket to the touch
pad.
81
3 Lift the touch-pad bracket o the palm-rest assembly.
82
4 Lift the touch pad o the palm-rest assembly.
83
Replacing the touchpad
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Place the touch pad on the palm-rest assembly.
2 Align the screw holes on the touch-pad bracket with the screw holes on the
palm-rest assembly.
3 Replace the six screws (M2x3) that secure the touch-pad bracket to the touch
pad.
4 Adhere the tape that secures the touch-pad bracket to the palm-rest assembly.
Post-requisites
1 Replace the system board.
2 Replace the fan.
3 Replace the heat sink.
4 Replace the wireless card.
5 Replace the memory modules.
6 Follow the procedure from step 2 to step 8 in “Replacing the base cover”.
7 Replace the keyboard.
8 Follow the procedure from step 4 to step 5 in “Replacing the optical drive”.
9 Replace the battery.
84
Removing the power-adapter
port
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the battery.
2 Follow the procedure from step 1 to step 3 in “Removing the optical drive”.
3 Remove the keyboard.
4 Follow the procedure from step 1 to step 7 in “Removing the base cover”.
5 Remove the coin-cell battery.
6 Remove the memory modules.
7 Remove the wireless card.
8 Remove the heat sink.
9 Remove the fan.
10 Remove the system board.
Procedure
1 Remove the screw (M2x3) that secures the power-adapter port to the palm-
rest assembly.
2 Note the power-adapter port cable routing and remove the cable from its
routing guides.
85
3 Lift the power-adapter port o the palm-rest assembly.
86
Replacing the power-adapter
port
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Slide the power-adapter port into the slot on the palm-rest assembly.
2 Replace the screw (M2x3) that secures the power-adapter port to the palm-
rest assembly.
3 Route the power-adapter port cable along its routing guides on the palm-rest
assembly.
Post-requisites
1 Replace the system board.
2 Replace the fan.
3 Replace the heat sink.
4 Replace the wireless card.
5 Replace the memory modules.
6 Replace the coin-cell battery.
7 Follow the procedure from step 2 to step 8 in “Replacing the base cover”.
8 Replace the keyboard.
9 Follow the procedure from step 4 to step 5 in “Replacing the optical drive”.
10 Replace the battery.
87
Removing the display assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the battery.
2 Follow the procedure from step 1 to step 3 in “Removing the optical drive”.
3 Remove the keyboard.
4 Follow the procedure from step 1 to step 7 in “Removing the base cover”.
5 Remove the wireless card.
Procedure
1 Remove the three screws (2.5x8) that secure the display hinges to the palm-
rest assembly.
88
2 Open the display hinges to an angle of 90 degrees.
3 Peel the tape that secures the display cable to the palm-rest assembly.
4 Open the latch and disconnect the display cable.
5 Note the display cable routing and remove the display cable from the routing
guides on the palm-rest assembly.
89
6 Note the antenna cable routing and remove the cable from its routing guides on
the palm-rest assembly.
90
7 Open the palm-rest assembly at an angle and slide it o the display assembly.
91
Replacing the display assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Place the display assembly on a clean, at surface.
2 Place the palm-rest assembly on the display assembly.
3 Close the display hinges and align the screw holes on the display hinges with the
screw holes on the palm-rest assembly.
4 Replace the three screws (2.5x8) that secure the display hinges to the palm-
rest assembly.
5 Route the antenna cables through the routing guides on the palm-rest assembly.
6 Connect the display cable and close the latch to secure the cable.
7 Route the display cable through the routing guides on the palm-rest assembly.
8 Adhere the tape that secures the display cable to the palm-rest assembly.
9 Close the display and turn the computer over.
Post-requisites
1 Replace the wireless card.
2 Follow the procedure from step 2 to step 8 in “Replacing the base cover”.
3 Replace the keyboard.
4 Follow the procedure from step 4 to step 5 in “Replacing the optical drive”.
5 Replace the battery.
92
Removing the display bezel
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
NOTE: These instructions are applicable only for laptops with a non-touch
screen display.
1 Remove the battery.
2 Follow the procedure from step 1 to step 3 in “Removing the optical drive”.
3 Remove the keyboard.
4 Follow the procedure from step 1 to step 7 in “Removing the base cover”.
5 Remove the wireless card.
6 Remove the display assembly.
93
Procedure
1 Using your ngertips, carefully pry up the inner edges of the display bezel.
2 Remove the display bezel o the display back-cover and antenna assembly.
94
Replacing the display bezel
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
Align the display bezel with the display back-cover and gently snap the display bezel
into place.
Post-requisites
1 Replace the display assembly.
2 Replace the wireless card.
3 Follow the procedure from step 2 to step 8 in “Replacing the base cover”.
4 Replace the keyboard.
5 Follow the procedure from step 4 to step 5 in “Replacing the optical drive”.
6 Replace the battery.
95
Removing the display panel
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
NOTE: These instructions are applicable only for laptops with a non-touch
screen display.
1 Remove the battery.
2 Follow the procedure from step 1 to step 3 in “Removing the optical drive”.
3 Remove the keyboard.
4 Follow the procedure from step 1 to step 7 in “Removing the base cover”.
5 Remove the wireless card.
6 Remove the display assembly.
7 Remove the display bezel.
Procedure
1 Remove the four screws (M2x3) that secure the display panel to the display
back-cover and antenna assembly.
96
2 Lift the display panel and turn it over.
3 Peel the tape that secures the display cable to the display panel.
4 Open the latch and disconnect the display cable from the display panel.
97
5 Lift the display panel o the display back-cover and antenna assembly.
98
Replacing the display panel
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Post-requisites
1 Replace the display bezel.
2 Replace the display assembly.
3 Replace the wireless card.
4 Follow the procedure from step 2 to step 8 in “Replacing the base cover”.
5 Replace the keyboard.
6 Follow the procedure from step 4 to step 5 in “Replacing the optical drive”.
7 Replace the battery.
Procedure
1 Slide the display cable into the connector on the display panel and close the
latch to secure the cable.
2 Adhere the tape that secures the display cable to the display panel.
3 Turn the display panel over and place it on the display back-cover and antenna
assembly.
4 Align the screw holes on the display panel with the screw holes on the display
back-cover and antenna assembly.
5 Replace the four screws (M2x3) that secure the display panel to the display
back-cover and antenna assembly.
99
Removing the camera
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
NOTE: These instructions are applicable only for laptops with a non-
touchscreen display.
1 Remove the battery.
2 Follow the procedure from step 1 to step 3 in “Removing the optical drive”.
3 Remove the keyboard.
4 Follow the procedure from step 1 to step 7 in “Removing the base cover”.
5 Remove the wireless card.
6 Remove the display assembly.
7 Remove the display bezel.
Procedure
1 Using a plastic scribe, gently pry the camera and lift it at an angle.
2 Disconnect the camera cable from the camera.
100
3 Lift the camera o the display back-cover and antenna assembly.
101
Replacing the camera
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Using the alignment post, adhere the camera on the display back-cover and
antenna assembly.
2 Connect the camera cable to the camera.
Post-requisites
1 Replace the display bezel.
2 Replace the display assembly.
3 Replace the wireless card.
4 Follow the procedure from step 2 to step 8 in “Replacing the base cover”.
5 Replace the keyboard.
6 Follow the procedure from step 4 to step 5 in “Replacing the optical drive”.
7 Replace the battery.
102
Removing the display hinges
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
NOTE: These instructions are applicable only for laptops with a non-
touchscreen display.
1 Remove the battery.
2 Follow the procedure from step 1 to step 3 in “Removing the optical drive”.
3 Remove the keyboard.
4 Follow the procedure from step 1 to step 7 in “Removing the base cover”.
5 Remove the wireless card.
6 Remove the display assembly.
7 Remove the display bezel.
8 Remove the display panel.
Procedure
1 Remove the six screws (M2.5x2.5 big head) that secure the display hinges to
the display back-cover and antenna assembly.
103
2 Carefully lift the display hinges o the display back-cover and antenna assembly.
104
Replacing the display hinges
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Post-requisites
1 Replace the display panel.
2 Replace the display bezel.
3 Replace the display assembly.
4 Replace the wireless card.
5 Follow the procedure from step 2 to step 8 in “Replacing the base cover”.
6 Replace the keyboard.
7 Follow the procedure from step 4 to step 5 in “Replacing the optical drive”.
8 Replace the battery.
Procedure
1 Align the screw holes on the display hinges with the screw holes on the display
back-cover and antenna assembly.
2 Replace the six screws (M2.5x2.5 big head) that secure the display hinges to
the display back-cover and antenna assembly.
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Removing the display back-cover
and antenna assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the battery.
2 Follow the procedure from step 1 to step 3 in Removing the optical drive
3 Remove the keyboard.
4 Follow the procedure from step 1 to step 7 in “Removing the base cover”.
5 Remove the wireless card.
6 Remove the display assembly.
7 Remove the display bezel.
8 Remove the display panel.
9 Remove the display hinges.
10 Remove the camera.
Procedure
NOTE: These instructions are applicable only for laptops with a non-touch
screen display.
After performing the steps mentioned in the prerequisites, we are left with the
display back-cover and antenna assembly.
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107
Replacing the display back-cover
and antenna assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
Place the display back-cover and antenna assembly on a clean, at surface.
Post-requisites
1 Replace the camera.
2 Replace the display hinges.
3 Replace the display panel.
4 Replace the display bezel.
5 Replace the display assembly.
6 Replace the wireless card.
7 Follow the procedure from step 2 to step 8 in “Replacing the base cover”.
8 Replace the keyboard.
9 Follow the procedure from step 4 to step 5 in “Replacing the optical drive.
10 Replace the battery.
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Removing the palm rest
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the battery.
2 Follow the procedure from step 1 to step 3 in “Removing the optical drive”.
3 Remove the keyboard.
4 Follow the procedure from step 1 to step 7 in “Removing the base cover”.
5 Follow the procedure from step 1 to step 3 in “Removing the hard drive”.
6 Remove the memory modules.
7 Remove the wireless card.
8 Remove the power-button board.
9 Remove the speakers.
10 Remove the I/O board.
11 Remove the heat sink.
12 Remove the fan.
13 Remove the status-light lens.
14 Remove the system board.
15 Remove the touch pad.
16 Remove the power-adapter port.
17 Remove the display assembly.
Procedure
After performing the steps in the prerequisites we are left with the palm rest.
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110
Replacing the palm rest
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Post-requisites
1 Replace the display assembly.
2 Replace the power-adapter port.
3 Replace the touch pad.
4 Replace the system board.
5 Replace the status-light lens.
6 Replace the fan.
7 Replace the heat sink.
8 Replace the I/O board.
9 Replace the speakers.
10 Replace the power-button board.
11 Replace the wireless card.
12 Replace the memory modules.
13 Follow the procedure from step 4 to step 6 in “Replacing the hard drive”.
14 Follow the procedure from step 2 to step 8 in “Replacing the base cover”.
15 Replace the keyboard.
16 Follow the procedure from step 4 to step 5 in “Replacing the optical drive”.
17 Replace the battery.
Procedure
Place the palm rest on a clean and at surface.
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Downloading drivers
Downloading the audio driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click or tap Product support, enter the Service Tag of your computer, and then
click or tap Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click or tap Drivers & downloads → Find it myself.
5 Scroll down the page and expand Audio.
6 Click or tap Download to download the audio driver for your computer.
7 After the download is complete, navigate to the folder where you saved the
audio driver le.
8 Double-click or double-tap the audio driver le icon and follow the instructions
on the screen to install the driver.
Downloading the graphics driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click or tap Product support enter the Service Tag of your computer, and then
click or tap Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click or tap Drivers & downloads → Find it myself.
5 Scroll down the page and expand Video.
6 Click or tap Download to download the graphics driver for your computer.
7 After the download is complete, navigate to the folder where you saved the
graphics driver le.
8 Double-click or double-tap the graphics driver le icon and follow the
instructions on the screen.
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Downloading the USB 3.0 driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click or tap Product support enter the Service Tag of your computer, and then
click or tap Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click or tap Drivers & downloads → Find it myself.
5 Scroll down the page and expand Chipset.
6 Click or tap Download to download the USB 3.0 driver for your computer.
7 After the download is complete, navigate to the folder where you saved the USB
3.0 driver le.
8 Double-click or double-tap the driver le icon and follow the instructions on
screen.
Downloading the Wi-Fi driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click or tap Product support enter the Service Tag of your computer, and then
click or tap Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click or tap Drivers & downloads → Find it myself.
5 Scroll down the page and expand Network.
6 Click or tap Download to download the Wi-Fi driver for your computer.
7 After the download is complete, navigate to the folder where you saved the Wi-
Fi driver le.
8 Double-click or double-tap the driver le icon and follow the on-screen
instructions to install the driver.
Downloading the media-card reader driver
1 Turn on your computer.
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2 Go to www.dell.com/support.
3 Click Product support, enter the Service Tag of your computer, and then click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Scroll down the page, and expand Chipset.
6 Click Download to download the media-card reader driver for your computer.
7 After the download is complete, navigate to the folder where you saved the card
reader driver le.
8 Double-click the card reader driver le icon, and follow the instructions on the
screen.
Downloading the chipset driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click or tap Product support, enter the Service Tag of your computer, and then
click or tap Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click or tap Drivers & downloads → Find it myself.
5 Scroll down the page and expand Chipset.
6 Click or tap Download to download the chipset driver for your computer.
7 After the download is complete, navigate to the folder where you saved the
chipset driver le.
8 Double-click or double-tap the chipset driver le icon and follow the instructions
on the screen.
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System setup
NOTE: Depending on the computer and its installed devices, the items
listed in this section may or may not be displayed.
Boot Sequence
Boot Sequence allows you to bypass the System Setup–dened boot device order
and boot directly to a specic device (for example: optical drive or hard drive). During
the Power-on Self Test (POST), when the Dell logo appears, you can:
• Access System Setup by pressing F2 key
• Bring up the one-time boot menu by pressing F12 key
The one-time boot menu displays the devices that you can boot from including the
diagnostic option. The boot menu options are:
• Removable Drive (if available)
• STXXXX Drive
NOTE: XXX denotes the SATA drive number.
• Optical Drive (if available)
• SATA Hard Drive (if available)
• Diagnostics
NOTE: Choosing Diagnostics, will display the ePSA diagnostics screen.
The boot sequence screen also displays the option to access the System Setup
screen.
Navigation keys
NOTE: For most of the System Setup options, changes that you make are
recorded but do not take eect until you restart the system.
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Keys Navigation
Up arrow Moves to the previous eld.
Down arrow Moves to the next eld.
Enter Selects a value in the selected eld (if applicable) or follow
the link in the eld.
Spacebar Expands or collapses a drop‐down list, if applicable.
Tab Moves to the next focus area.
NOTE: For the standard graphics browser only.
Esc Moves to the previous page until you view the main screen.
Pressing Esc in the main screen displays a message that
prompts you to save any unsaved changes and restarts the
system.
BIOS overview
CAUTION: Unless you are an expert computer user, do not change the
settings in the BIOS Setup program. Certain changes can make your
computer work incorrectly.
NOTE: Before you change BIOS Setup program, it is recommended that you
write down the BIOS Setup program screen information for future
reference.
Use the BIOS Setup program for the following purposes:
• Get information about the hardware installed in your computer, such as the
amount of RAM and the size of the hard drive.
• Change the system conguration information.
• Set or change a user-selectable option, such as the user password, type of hard
drive installed, and enabling or disabling base devices.
Entering BIOS setup program
1 Turn on (or restart) your computer.
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2 During POST, when the DELL logo is displayed, watch for the F2 prompt to
appear, and then press F2 immediately.
NOTE: The F2 prompt indicates that the keyboard is initialized. This
prompt can appear very quickly, so you must watch for it, and then
press F2. If you press F2 before the F2 prompt, this keystroke is lost. If
you wait too long and the operating system logo appears, continue to
wait until you see the desktop. Then, turn o your computer and try
again.
System setup options
NOTE: Depending on your computer and its installed devices, the items
listed in this section may or may not appear.
Table 3. System setup options—Main menu
Main
System Time Displays the current time in hh:mm:ss
format.
System Date Displays the current date in mm/dd/
yyyy format.
BIOS Version Displays the BIOS version.
Product Name Displays the model number of your
computer.
Service Tag Displays the service tag of your
computer.
Asset Tag Displays the asset tag of your
computer.
CPU Type Displays the processor type.
CPU Speed Displays the processor speed.
CPU ID Displays the processor identication
code.
CPU Cache
L1 Cache Displays the processor L1 cache size.
L2 Cache Displays the processor L2 cache size.
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Main
First HDD Displays the type of hard drive installed.
SATA ODD Displays the type of optical drive
installed.
AC Adapter Type Displays the type of AC adapter.
System Memory Displays the size of memory installed.
Memory Speed Displays the speed of memory.
Table 4. System setup options—Advanced menu
Advanced
Virtualization Allows you to enable or disable the Intel
Virtualization technology.
Default: Enabled
USB Emulation Allows you to enable or disable the USB
emulation feature. This feature denes
how the BIOS, in the absence of a
USB-aware operating system, handles
USB devices. USB emulation is always
enabled during POST.
NOTE: You cannot boot any type
of USB device (oppy, hard
drive, or memory key) when this
option is o.
Default: Enabled
USB Wake Support Allows you to enable USB devices to
wake the computer from standby or to
disable the USB wake support feature.
NOTE: If USB PowerShare is
enabled, a device connected to
the USB PowerShare connector
may not wake the computer.
Default: Disabled
SATA Operation Allows you to congure the operating
mode of the integrated SATA hard drive
controller.
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Advanced
Default: AHCI
Adapter Warnings Allows you to choose if the computer
should display warning messages when
you use AC adapters that are not
supported by your computer.
Default: Enabled
Function Key Behavior Allows you to set function key or
multimedia key as the default function
key behavior.
Default: Multimedia key
Battery Health Displays the battery health.
Intel (R) Software Guard
Extensions
Intel SGX Enable Enable or disable Intel Software Guard
Extensions.
Enclave Memory Size Set the Intel Software Guard Extensions
Enclave Reserve Memory Size.
PRMRR Size Set the PRMRR size.
BIOS Recovery from Hard Drive Enable the user to recover from certain
corrupted BIOS conditions from a
recovery le on the user primary hard
drive.
Default: Enabled
BIOS Auto-Recovery BIOS auto-recovery automatically
recovers BIOS without user actions.
Default: Disabled
BIOS Recovery Optimization Allows you to enable or disable the
BIOS recovery optimization.
Default: Enabled
Always Perform Intefrity Check
SupportAssist System Resolution
Auto OS Recovery Threshold Controls the automatic boot ow for
SupportAssist System Resolution
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Advanced
Console and for the Dell OS Recovery
tool.
Default: 2
SupportAssist OS Recovery Enable or disable the boot ow for the
SupportAssist OS Recovery tool in the
even of certain system errors.
Default: Disabled
Battery Charge Conguration Set the battery charge settings with a
preselected custom charge start and
stop.
Default: Adaptive
Advanced Battery Charge
Conguration
Enable Advanced Battery Charge
Conguration from the beginning of the
day to a specied work period.
Default: Disabled
Table 5. System setup options—Security menu
Security
Unlock Setup Status Displays if the setup status is unlocked.
Admin Password Status Displays if the administrator password
is clear or set. Default: Not set
System password Status Displays if the system password is clear
or set. Default: Not set
HDD Password Status Displays if the HDD password is clear
or set.
Default: Not set.
Asset Tag Set your system’s Asset Tag.
Admin Password Allows you to set the administrator
password. The administrator password
controls access to the system setup
utility.
System Password Allows you to set the system
password. The system password
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Security
controls access to the computer at
boot.
HDD password Allows you to set, change, or delete
the hard-disk drive password.
Password Change Allows you to permit or deny system
password or HDD password changes.
Default: Permitted
Password Bypass Bypass the System (Boot) Password
and the internal HDD password
prompts during a system restart.
Computrace Enable or disable the BIOS module
interface of the optional Computrace
Service from Absolute Software.
Firmware TPM Enable or disable the rmware TPM.
Default: Enabled.
PPI Bypass for Clear Command Enable or diaable PPI Bypass for Clear
Command.
Default: Enabled.
UEFI Firmware Capsule Updates Enable or disable BIOS updates
through UEFI capsule update
packages.
Default: Enabled.
Table 6. System setup options—Boot menu
Boot
Boot List Option Displays the available boot options.
Default: Legacy.
File Browser Add Boot Option Allows to add the boot options.
File Browser Del Boot Option Allows to delete the boot options
Secure Boot Enable or disable the secure boot
feature.
Boot Option Priorities Displays the boot sequence.
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Boot
Boot Option #1 Displays the available rst boot option.
Table 7. System setup options—Exit menu
Exit
Save Changes and Reset Allows you to exit system setup and
save your changes.
Discard Changes and Reset Allows you to exit system setup and
load previous values for all system
setup options.
Restore Defaults Allows you to restore default values for
all system setup options.
Discard Changes Allows you to load previous values for
all system setup options.
Save Changes Allows you to save the changes for all
system setup options.
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Troubleshooting
Flashing the BIOS
You may need to ash (update) the BIOS when an update is available or when you
replace the system board.
Follow these steps to ash the BIOS:
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product support, enter the Service Tag of your computer, and then click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Select the operating system installed on your computer.
6 Scroll down the page and expand BIOS.
7 Click Download to download the latest version of the BIOS for your computer.
8 After the download is complete, navigate to the folder where you saved the
BIOS update le.
9 Double-click the BIOS update le icon and follow the instructions on the screen.
Flashing BIOS (USB key)
1 Follow the procedure from step 1 to step 7 in "Flashing the BIOS" to download
the latest BIOS setup program le.
2 Create a bootable USB drive. For more information see the knowledge base
article SLN143196 at www.dell.com/support.
3 Copy the BIOS setup program le to the bootable USB drive.
4 Connect the bootable USB drive to the computer that needs the BIOS update.
5 Restart the computer and press F12 when the Dell logo is displayed on the
screen.
6 Boot to the USB drive from the One Time Boot Menu.
7 Type the BIOS setup program lename and press Enter.
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8 The BIOS Update Utility appears. Follow the instructions on the screen to
complete the BIOS update.
Enhanced Pre-Boot System Assessment
(ePSA) diagnostics
CAUTION: Use the ePSA diagnostics to test only your computer. Using this
program with other computers may cause invalid results or error messages.
The ePSA diagnostics (also known as system diagnostics) performs a complete
check of your hardware. The ePSA is embedded with the BIOS and is launched by
the BIOS internally. The embedded system diagnostics provides a set of options for
particular devices or device groups allowing you to:
• Run tests automatically or in an interactive mode
• Repeat tests
• Display or save test results
• Run thorough tests to introduce additional test options to provide extra
information about the failed device(s)
• View status messages that inform you if tests are completed successfully
• View error messages that inform you of problems encountered during testing
NOTE: Some tests for specic devices require user interaction. Always
ensure that you are present at the computer terminal when the diagnostic
tests are performed.
For more information, see Dell EPSA Diagnostic 3.0.
Running the ePSA diagnostics
1 Turn on your computer.
2 As the computer boots, press the F12 key as the Dell logo appears.
3 On the boot menu screen, select the Diagnostics option.
4 Click the arrow at the bottom left corner.
Diagnostics front page is displayed.
5 Click the arrow in the lower-right corner to go to the page listing.
The items detected are listed.
6 To run a diagnostic test on a specic device, press Esc and click Yes to stop the
diagnostic test.
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7 Select the device from the left pane and click Run Tests.
8 If there are any issues, error codes are displayed.
Note the error code and validation number and contact Dell.
Diagnostics
Power and battery-status light/hard-drive activity light: Indicates the battery-
charge status or the hard-drive activity.
NOTE: Press Fn+H to toggle this light between power and battery-status
light and hard-drive activity light.
Hard-drive activity light
Turns on when the computer reads from or writes to the hard drive.
Power and battery-status light
Indicates the power and battery-charge status.
Solid white – Power adapter is connected and the battery has more than 5 percent
charge.
Amber – Computer is running on battery and the battery has less than 5 percent
charge.
O
• Power adapter is connected and the battery is fully charged.
• Computer is running on battery and the battery has more than 5 percent charge.
• Computer is in sleep state, hibernation, or turned o.
The power and battery-status light blinks amber along with beep codes indicating
failures.
For example, the power and battery-status light blinks amber two times followed by a
pause, and then blinks white three times followed by a pause. This 2,3 pattern
continues until the computer is turned o indicating no memory or RAM is detected.
The following table shows dierent light patterns and what they indicate.
Table 8. Diagnostics
Light Pattern Problem description
2,1 CPU failure
2,2 System board: BIOS and ROM failure
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Light Pattern Problem description
2,3 No memory or RAM detected
2,4 Memory or RAM failure
2,5 Invalid memory installed
2,6 System board or chipset error
2,7 LCD failure
3,1 CMOS battery failure
3,2 PCI or video card or chip failure
3,3 Recovery image not found
3,4 Recovery image found but invalid
The computer may emit a series of beeps during start-up if the errors or problems
cannot be displayed. The repetitive beep codes help the user troubleshoot problems
with the computer.
Camera status light: Indicates whether the camera is in use.
• Solid white – Camera is in use.
•O – Camera is not in use.
Caps Lock status light: Indicates whether Caps Lock is enabled or disabled.
• Solid white – Caps Lock enabled.
•O – Caps Lock disabled.
Flea power release
Flea power is the residual static electricity that remains on the computer even after it
has been powered o and the battery has been removed. The following procedure
provides the instructions on how to conduct ea power release:
1 Turn o your computer.
2 Remove the base cover.
3 Press and hold the power button for 15 seconds to drain the ea power.
4 Replace the base cover.
5 Turn on your computer.
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Wi-Fi power cycle
If your computer is unable to access the internet due to Wi-Fi connectivity issues a
Wi-Fi power cycle procedure may be performed. The following procedure provides
the instructions on how to conduct a Wi-Fi power cycle:
NOTE: Some ISPs (Internet Service Providers) provide a modem/router
combo device.
1 Turn o your computer.
2 Turn o the modem.
3 Turn o the wireless router.
4 Wait for 30 seconds.
5 Turn on the wireless router.
6 Turn on the modem.
7 Turn on your computer.
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Getting help and contacting Dell
Self-help resources
You can get information and help on Dell products and services using these self-help
resources:
Table 9. Self-help resources
Information about Dell products and
services
www.dell.com
Dell Help & Support app
Tips
Contact Support In Windows search, type Contact
Support, and press Enter.
Online help for operating system www.dell.com/support/windows
www.dell.com/support/linux
Troubleshooting information, user
manuals, setup instructions, product
specications, technical help blogs,
drivers, software updates, and so on.
www.dell.com/support
Dell knowledge base articles for a variety
of computer concerns. 1 Go to www.dell.com/support.
2 Type the subject or keyword in the
Search box.
3 Click Search to retrieve the related
articles.
Learn and know the following
information about your product:
• Product specications
• Operating system
See Me and My Dell at www.dell.com/
support/manuals.
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• Setting up and using your product
• Data backup
• Troubleshooting and diagnostics
• Factory and system restore
• BIOS information
To locate the Me and My Dell relevant to
your product, identify your product
through one of the following:
• Select Detect Product.
• Locate your product through the
drop-down menu under View
Products.
• Enter the Service Tag number or
Product ID in the search bar.
Contacting Dell
To contact Dell for sales, technical support, or customer service issues, see
www.dell.com/contactdell.
NOTE: Availability varies by country and product, and some services may
not be available in your country.
NOTE: If you do not have an active internet connection, you can nd
contact information on your purchase invoice, packing slip, bill, or Dell
product catalog.
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