Table of Contents
- Inspiron 3582 Service Manual
- Before working inside your computer
- After working inside your computer
- Safety instructions
- Recommended tools
- Screw list
- Removing the optical drive
- Replacing the optical drive
- Removing the base cover
- Replacing the base cover
- Removing the battery
- Replacing the battery
- Removing the memory modules
- Replacing the memory modules
- Removing the wireless card
- Replacing the wireless card
- Removing the optical-drive connector board
- Replacing the optical-drive connector board
- Removing the coin-cell battery
- Replacing the coin-cell battery
- Removing the solid-state drive/Intel Optane memory module
- Replacing the solid-state drive/Intel Optane memory module
- Removing the hard drive
- Replacing the hard drive
- Removing the touchpad
- Replacing the touchpad
- Removing the speakers
- Replacing the speakers
- Removing the thermal plate
- Replacing the thermal plate
- Removing the power-adapter port
- Replacing the power-adapter port
- Removing the display assembly
- Replacing the display assembly
- Removing the I/O board
- Replacing the I/O board
- Removing the power-button board
- Replacing the power-button board
- Removing the system board
- Replacing the system board
- Removing the power button with fingerprint reader
- Replacing the power button with fingerprint reader
- Removing the palm-rest and keyboard assembly
- Replacing the palm-rest and keyboard assembly
- Removing the display bezel
- Replacing the display bezel
- Removing the camera
- Replacing the camera
- Removing the display panel
- Replacing the display panel
- Removing the display hinges
- Replacing the display hinges
- Removing the display cable
- Replacing the display cable
- Removing the display back-cover and antenna assembly
- Replacing the display back-cover and antenna assembly
- Device drivers
- System setup
- Troubleshooting
- Getting help and contacting Dell
DELL 3582 User Manual
Displayed below is the user manual for 3582 by DELL which is a product in the Notebooks category. This manual has pages.
Related Manuals
Inspiron 3582
Service Manual
Regulatory Model: P75F
Regulatory Type: P75F107
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks
may be trademarks of their respective owners.
2018 - 12
Rev. A00
Contents
1 Before working inside your computer............................................................................................................. 9
Before you begin ............................................................................................................................................................... 9
2 After working inside your computer..............................................................................................................10
3 Safety instructions........................................................................................................................................11
Electrostatic discharge—ESD protection...................................................................................................................... 11
ESD eld service kit .........................................................................................................................................................12
Components of an ESD eld service kit.................................................................................................................. 12
ESD protection summary ..........................................................................................................................................12
Transporting sensitive components................................................................................................................................13
Lifting equipment .......................................................................................................................................................13
4 Recommended tools.....................................................................................................................................14
5 Screw list..................................................................................................................................................... 15
6 Removing the optical drive........................................................................................................................... 17
Procedure...........................................................................................................................................................................17
7 Replacing the optical drive........................................................................................................................... 19
Procedure ......................................................................................................................................................................... 19
8 Removing the base cover............................................................................................................................. 21
Prerequisites......................................................................................................................................................................21
Procedure.......................................................................................................................................................................... 21
Procedure..........................................................................................................................................................................22
9 Replacing the base cover.............................................................................................................................25
For computers shipped without optical drive...............................................................................................................25
Procedure .........................................................................................................................................................................26
Post-requisites..................................................................................................................................................................27
10 Removing the battery.................................................................................................................................28
Lithium-ion battery precautions..................................................................................................................................... 28
Prerequisites..................................................................................................................................................................... 28
Procedure..........................................................................................................................................................................28
11 Replacing the battery..................................................................................................................................30
Lithium-ion battery precautions..................................................................................................................................... 30
Procedure ........................................................................................................................................................................ 30
Post-requisites.................................................................................................................................................................. 31
12 Removing the memory modules..................................................................................................................32
Contents 3
Prerequisites..................................................................................................................................................................... 32
Procedure..........................................................................................................................................................................32
13 Replacing the memory modules..................................................................................................................34
Procedure .........................................................................................................................................................................34
Post-requisites..................................................................................................................................................................34
14 Removing the wireless card........................................................................................................................35
Prerequisites..................................................................................................................................................................... 35
Procedure..........................................................................................................................................................................35
15 Replacing the wireless card........................................................................................................................ 37
Procedure..........................................................................................................................................................................37
Post-requisites..................................................................................................................................................................37
16 Removing the optical-drive connector board..............................................................................................38
Prerequisites..................................................................................................................................................................... 38
Procedure..........................................................................................................................................................................38
17 Replacing the optical-drive connector board.............................................................................................. 39
Procedure ........................................................................................................................................................................ 39
Post-requisites..................................................................................................................................................................39
18 Removing the coin-cell battery...................................................................................................................40
Prerequisites..................................................................................................................................................................... 40
Procedure..........................................................................................................................................................................40
For computers shipped without optical drive.........................................................................................................40
19 Replacing the coin-cell battery...................................................................................................................42
Procedure..........................................................................................................................................................................42
For computers shipped without optical drive.........................................................................................................42
Post-requisites..................................................................................................................................................................43
20 Removing the solid-state drive/Intel Optane memory module....................................................................44
Prerequisites..................................................................................................................................................................... 44
Procedure..........................................................................................................................................................................44
21 Replacing the solid-state drive/Intel Optane memory module.................................................................... 45
Procedure ........................................................................................................................................................................ 45
Post-requisites..................................................................................................................................................................45
22 Removing the hard drive............................................................................................................................ 46
Prerequisites..................................................................................................................................................................... 46
Procedure..........................................................................................................................................................................46
23 Replacing the hard drive............................................................................................................................ 48
Procedure .........................................................................................................................................................................48
Post-requisites..................................................................................................................................................................49
4Contents
24 Removing the touchpad.............................................................................................................................50
Prerequisites.....................................................................................................................................................................50
Procedure......................................................................................................................................................................... 50
25 Replacing the touchpad............................................................................................................................. 52
Procedure..........................................................................................................................................................................52
Post-requisites..................................................................................................................................................................53
26 Removing the speakers..............................................................................................................................54
Prerequisites..................................................................................................................................................................... 54
Procedure..........................................................................................................................................................................54
27 Replacing the speakers.............................................................................................................................. 55
Procedure ........................................................................................................................................................................ 55
Post-requisites................................................................................................................................................................. 55
28 Removing the thermal plate.......................................................................................................................56
Prerequisites..................................................................................................................................................................... 56
Procedure......................................................................................................................................................................... 56
29 Replacing the thermal plate....................................................................................................................... 57
Procedure..........................................................................................................................................................................57
Post-requisites..................................................................................................................................................................57
30 Removing the power-adapter port.............................................................................................................58
Prerequisites..................................................................................................................................................................... 58
Procedure......................................................................................................................................................................... 58
31 Replacing the power-adapter port..............................................................................................................59
Procedure......................................................................................................................................................................... 59
Post-requisites................................................................................................................................................................. 59
32 Removing the display assembly................................................................................................................. 60
Prerequisites..................................................................................................................................................................... 60
Procedure......................................................................................................................................................................... 60
33 Replacing the display assembly..................................................................................................................63
Procedure..........................................................................................................................................................................63
Post-requisites..................................................................................................................................................................64
34 Removing the I/O board............................................................................................................................ 65
Prerequisites..................................................................................................................................................................... 65
Procedure......................................................................................................................................................................... 65
Procedure for computers shipped without optical drive.......................................................................................65
35 Replacing the I/O board.............................................................................................................................67
Procedure..........................................................................................................................................................................67
Contents 5
Procedure for computers shipped without optical drive.......................................................................................67
Post-requisites..................................................................................................................................................................68
36 Removing the power-button board............................................................................................................ 69
Prerequisites..................................................................................................................................................................... 69
Procedure......................................................................................................................................................................... 69
37 Replacing the power-button board..............................................................................................................71
Procedure ......................................................................................................................................................................... 71
Post-requisites..................................................................................................................................................................72
38 Removing the system board.......................................................................................................................73
Prerequisites..................................................................................................................................................................... 73
Procedure..........................................................................................................................................................................73
39 Replacing the system board.......................................................................................................................76
Procedure .........................................................................................................................................................................76
Post-requisites..................................................................................................................................................................78
Entering the Service Tag in the BIOS setup program..................................................................................................78
40 Removing the power button with ngerprint reader...................................................................................79
Prerequisites..................................................................................................................................................................... 79
Procedure..........................................................................................................................................................................79
41 Replacing the power button with ngerprint reader.................................................................................... 81
Procedure ......................................................................................................................................................................... 81
Post-requisites.................................................................................................................................................................. 81
42 Removing the palm-rest and keyboard assembly........................................................................................82
Prerequisites..................................................................................................................................................................... 82
Procedure..........................................................................................................................................................................82
43 Replacing the palm-rest and keyboard assembly........................................................................................84
Procedure .........................................................................................................................................................................84
Post-requisites..................................................................................................................................................................84
44 Removing the display bezel........................................................................................................................86
Prerequisites..................................................................................................................................................................... 86
Procedure..........................................................................................................................................................................86
45 Replacing the display bezel........................................................................................................................ 87
Procedure .........................................................................................................................................................................87
Post-requisites..................................................................................................................................................................87
46 Removing the camera................................................................................................................................ 88
Prerequisites..................................................................................................................................................................... 88
Procedure..........................................................................................................................................................................88
6Contents
47 Replacing the camera................................................................................................................................ 89
Procedure ........................................................................................................................................................................ 89
Post-requisites..................................................................................................................................................................89
48 Removing the display panel....................................................................................................................... 90
Prerequisites..................................................................................................................................................................... 90
Procedure......................................................................................................................................................................... 90
49 Replacing the display panel........................................................................................................................92
Procedure .........................................................................................................................................................................92
Post-requisites..................................................................................................................................................................93
50 Removing the display hinges......................................................................................................................94
Prerequisites..................................................................................................................................................................... 94
Procedure..........................................................................................................................................................................94
51 Replacing the display hinges...................................................................................................................... 95
Procedure ........................................................................................................................................................................ 95
Post-requisites................................................................................................................................................................. 95
52 Removing the display cable........................................................................................................................96
Prerequisites..................................................................................................................................................................... 96
Procedure......................................................................................................................................................................... 96
53 Replacing the display cable........................................................................................................................ 97
Procedure .........................................................................................................................................................................97
Post-requisites..................................................................................................................................................................97
54 Removing the display back-cover and antenna assembly...........................................................................98
Prerequisites..................................................................................................................................................................... 98
Procedure..........................................................................................................................................................................98
55 Replacing the display back-cover and antenna assembly........................................................................... 99
Procedure ........................................................................................................................................................................ 99
Post-requisites................................................................................................................................................................. 99
56 Device drivers.......................................................................................................................................... 100
Intel Chipset Software Installation Utility.................................................................................................................... 100
Video drivers................................................................................................................................................................... 100
Intel Serial IO driver........................................................................................................................................................100
Intel Trusted Execution Engine Interface.....................................................................................................................100
Intel Virtual Button driver.............................................................................................................................................. 100
Wireless and Bluetooth drivers..................................................................................................................................... 100
57 System setup............................................................................................................................................ 101
System setup...................................................................................................................................................................101
Entering BIOS setup program........................................................................................................................................101
Contents 7
Navigation keys............................................................................................................................................................... 101
Boot Sequence................................................................................................................................................................101
System setup options.................................................................................................................................................... 102
Clearing CMOS settings................................................................................................................................................ 107
Clearing BIOS (System Setup) and System passwords............................................................................................ 107
58 Troubleshooting........................................................................................................................................108
Flashing the BIOS...........................................................................................................................................................108
Flashing BIOS (USB key)...............................................................................................................................................108
Enhanced Pre-Boot System Assessment (ePSA) diagnostics................................................................................. 108
Running the ePSA diagnostics................................................................................................................................109
System diagnostic lights................................................................................................................................................109
Enabling Intel Optane memory...................................................................................................................................... 110
Disabling Intel Optane memory......................................................................................................................................110
WiFi power cycle............................................................................................................................................................. 110
Flea power release........................................................................................................................................................... 111
59 Getting help and contacting Dell............................................................................................................... 112
Self-help resources..........................................................................................................................................................112
Contacting Dell................................................................................................................................................................ 112
8Contents
Before working inside your computer
NOTE: The images in this document may dier from your computer depending on the conguration you ordered.
Before you begin
1 Save and close all open les and exit all open applications.
2 Shut down your computer. Click Start > Power > Shut down.
NOTE: If you are using a dierent operating system, see the documentation of your operating system for shut-down
instructions.
3 Disconnect your computer and all attached devices from their electrical outlets.
4 Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.
5 Remove any media card and optical disc from your computer, if applicable.
1
Before working inside your computer 9
After working inside your computer
CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.
1 Replace all screws and ensure that no stray screws remain inside your computer.
2 Connect any external devices, peripherals, or cables you removed before working on your computer.
3 Replace any media cards, discs, or any other parts that you removed before working on your computer.
4 Connect your computer and all attached devices to their electrical outlets.
5 Turn on your computer.
2
10 After working inside your computer
Safety instructions
Use the following safety guidelines to protect your computer from potential damage and ensure your personal safety.
WARNING: Before working inside your computer, read the safety information that shipped with your computer. For more safety
best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
WARNING: Disconnect all power sources before opening the computer cover or panels. After you nish working inside the
computer, replace all covers, panels, and screws before connecting to the electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is at and clean.
CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching pins and contacts.
CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped
with the product or at www.dell.com/regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the
metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate static electricity,
which could harm internal components.
CAUTION: When you disconnect a cable, pull on its connector or on its pull tab, not on the cable itself. Some cables have
connectors with locking tabs or thumb-screws that you must disengage before disconnecting the cable. When disconnecting
cables, keep them evenly aligned to avoid bending any connector pins. When connecting cables, ensure that the ports and
connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
Electrostatic discharge—ESD protection
ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards, processors,
memory DIMMs, and system boards. Very slight charges can damage circuits in ways that may not be obvious, such as intermittent
problems or a shortened product life span. As the industry pushes for lower power requirements and increased density, ESD protection is an
increasing concern.
Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous
Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.
Two recognized types of ESD damage are catastrophic and intermittent failures.
•Catastrophic – Catastrophic failures represent approximately 20 percent of ESD-related failures. The damage causes an immediate and
complete loss of device functionality. An example of catastrophic failure is a memory DIMM that has received a static shock and
immediately generates a "No POST/No Video" symptom with a beep code emitted for missing or nonfunctional memory.
•Intermittent – Intermittent failures represent approximately 80 percent of ESD-related failures. The high rate of intermittent failures
means that most of the time when damage occurs, it is not immediately recognizable. The DIMM receives a static shock, but the
tracing is merely weakened and does not immediately produce outward symptoms related to the damage. The weakened trace may
take weeks or months to melt, and in the meantime may cause degradation of memory integrity, intermittent memory errors, etc.
The more dicult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded") failure.
Perform the following steps to prevent ESD damage:
• Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do not provide
adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on parts with increased
sensitivity to ESD damage.
3
Safety instructions 11
• Handle all static-sensitive components in a static-safe area. If possible, use anti-static oor pads and workbench pads.
• When unpacking a static-sensitive component from its shipping carton, do not remove the component from the anti-static packing
material until you are ready to install the component. Before unwrapping the anti-static packaging, ensure that you discharge static
electricity from your body.
• Before transporting a static-sensitive component, place it in an anti-static container or packaging.
ESD eld service kit
The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main components: anti-static
mat, wrist strap, and bonding wire.
Components of an ESD eld service kit
The components of an ESD eld service kit are:
•Anti-Static Mat – The anti-static mat is dissipative and parts can be placed on it during service procedures. When using an anti-static
mat, your wrist strap should be snug and the bonding wire should be connected to the mat and to any bare metal on the system being
worked on. Once deployed properly, service parts can be removed from the ESD bag and placed directly on the mat. ESD-sensitive
items are safe in your hand, on the ESD mat, in the system, or inside a bag.
•Wrist Strap and Bonding Wire – The wrist strap and bonding wire can be either directly connected between your wrist and bare metal
on the hardware if the ESD mat is not required, or connected to the anti-static mat to protect hardware that is temporarily placed on
the mat. The physical connection of the wrist strap and bonding wire between your skin, the ESD mat, and the hardware is known as
bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never use wireless wrist straps. Always be aware that the
internal wires of a wrist strap are prone to damage from normal wear and tear, and must be checked regularly with a wrist strap tester
in order to avoid accidental ESD hardware damage. It is recommended to test the wrist strap and bonding wire at least once per week.
•ESD Wrist Strap Tester – The wires inside of an ESD strap are prone to damage over time. When using an unmonitored kit, it is a best
practice to regularly test the strap prior to each service call, and at a minimum, test once per week. A wrist strap tester is the best
method for doing this test. If you do not have your own wrist strap tester, check with your regional oce to nd out if they have one.
To perform the test, plug the wrist-strap's bonding-wire into the tester while it is strapped to your wrist and push the button to test. A
green LED is lit if the test is successful; a red LED is lit and an alarm sounds if the test fails.
•Insulator Elements – It is critical to keep ESD sensitive devices, such as plastic heat sink casings, away from internal parts that are
insulators and often highly charged.
•Working Environment – Before deploying the ESD Field Service kit, assess the situation at the customer location. For example,
deploying the kit for a server environment is dierent than for a desktop or portable environment. Servers are typically installed in a rack
within a data center; desktops or portables are typically placed on oce desks or cubicles. Always look for a large open at work area
that is free of clutter and large enough to deploy the ESD kit with additional space to accommodate the type of system that is being
repaired. The workspace should also be free of insulators that can cause an ESD event. On the work area, insulators such as Styrofoam
and other plastics should always be moved at least 12 inches or 30 centimeters away from sensitive parts before physically handling any
hardware components.
•ESD Packaging – All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded bags are
preferred. However, you should always return the damaged part using the same ESD bag and packaging that the new part arrived in.
The ESD bag should be folded over and taped shut and all the same foam packing material should be used in the original box that the
new part arrived in. ESD-sensitive devices should be removed from packaging only at an ESD-protected work surface, and parts should
never be placed on top of the ESD bag because only the inside of the bag is shielded. Always place parts in your hand, on the ESD mat,
in the system, or inside an anti-static bag.
•Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be
returned to Dell, it is critical to place these parts in anti-static bags for safe transport.
ESD protection summary
It is recommended that all eld service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all
times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while
performing service and that they use anti-static bags for transporting sensitive components.
12 Safety instructions
Transporting sensitive components
When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in
anti-static bags for safe transport.
Lifting equipment
Adhere to the following guidelines when lifting heavy weight equipment:
CAUTION: Do not lift greater than 50 pounds. Always obtain additional resources or use a mechanical lifting device.
1 Get a rm balanced footing. Keep your feet apart for a stable base, and point your toes out.
2 Tighten stomach muscles. Abdominal muscles support your spine when you lift, osetting the force of the load.
3 Lift with your legs, not your back.
4 Keep the load close. The closer it is to your spine, the less force it exerts on your back.
5 Keep your back upright, whether lifting or setting down the load. Do not add the weight of your body to the load. Avoid twisting your
body and back.
6 Follow the same techniques in reverse to set the load down.
Safety instructions 13
Recommended tools
The procedures in this document may require the following tools:
• Philips screwdriver #1
• Flat-head screwdriver
• Plastic scribe
4
14 Recommended tools
Screw list
NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then
place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is restored when
the component is replaced.
NOTE: Some computers have magnetic surfaces. Ensure that the screws are not left attached to such surface when replacing a
component.
NOTE: Screw color may vary with the conguration ordered.
Table 1. Screw list
Component Secured to Screw type Quantity Screw image
Base cover Palm rest and keyboard
assembly
M2x2 2
Base cover Palm rest and keyboard
assembly
M2x4 1
Base cover Palm rest and keyboard
assembly
M2.5x7 6
NOTE: Screw color
may vary depending
on the conguration
ordered.
Battery Palm rest and keyboard
assembly
M2x3 4
Display panel Display back-cover and
antenna assembly
M2x2 4
Hard-drive assembly Palm rest and keyboard
assembly
M2x3 4
Hard-drive bracket Hard drive M3x3 4
Thermal plate System board M2x3 2
Hinges Palm rest and keyboard
assembly
M2.5x5 5
Hinge brackets Display back-cover and
antenna assembly
M2.5x4 8
Hinge brackets Display back-cover and
antenna assembly
M2x2 2
5
Screw list 15
Component Secured to Screw type Quantity Screw image
I/O board Palm rest and keyboard
assembly
M2x4 • 1 (for computers
shipped with optical
drive)
• 2 (for computers
shipped without
optical drive)
Optical-drive bracket
(Applicable only on the
computers shipped with
optical drive)
Optical drive M2x3 2
Optical-drive connector
board (Applicable only on
the computers shipped
with optical drive)
Palm rest and keyboard
assembly
M2x2 Big Head 1
Power-adapter port Palm rest and keyboard
assembly
M2x3 1
Power-button board Palm rest and keyboard
assembly
M2x2 1
Power button with
ngerprint reader
(optional)
Palm rest and keyboard
assembly
M2x2 1
Solid-state drive Palm rest and keyboard
assembly
M2x2.2+0.8 1
System board Palm rest and keyboard
assembly
M2x4 1
Touchpad Palm rest and keyboard
assembly
M2x2 4
Wireless-card bracket System board M2x3 1
16 Screw list
Removing the optical drive
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
NOTE: Applicable only for computers that are shipped with optical drive.
1 Remove the screw (M2x2) that secures the optical-drive assembly to the base cover.
2 Using a screwdriver, push the optical drive through the slot to release the optical-drive assembly out of the optical-drive bay.
3 Slide the optical-drive assembly out of the optical-drive bay.
4 Remove the two screws (M2x3) that secure the optical-drive bracket to the optical drive.
5 Remove the optical-drive bracket from optical drive.
6 Pull the optical-drive bezel carefully to remove it from the optical drive.
6
Removing the optical drive 17
18 Removing the optical drive
Replacing the optical drive
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
NOTE: Applicable only for computers that are shipped with optical drive.
1 Align the tabs on the optical-drive bezel with the slots on the optical drive and snap the optical-drive bezel into place.
2 Align the screw holes on the optical-drive bracket with the screw holes on the optical drive.
3 Replace the two screws (M2x3) that secure the optical-drive bracket to the optical drive.
4 Slide the optical-drive assembly into the optical-drive bay.
5 Replace the screw (M2x2) that secures the optical-drive assembly to the base cover.
7
Replacing the optical drive 19
20 Replacing the optical drive
Removing the base cover
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
Remove the optical drive (optional).
Procedure
1 Loosen the three captive screws on the base cover.
2 Remove the screw (M2x4) that secures the base cover to the palm rest and keyboard assembly.
3 Remove the two screws (M2x2) that secure the base cover to the palm rest and keyboard assembly.
4 Remove the six screws (M2.5x7) that secure the base cover to the palm rest and keyboard assembly.
5 Pry the base cover starting from the top-left corner of the computer base.
6 Lift the base cover o the palm rest and keyboard assembly.
8
Removing the base cover 21
NOTE: The following steps are applicable only if you want to further remove any other component from your computer.
7 Disconnect the battery cable from the system board.
8 Press and hold the power button for 5 seconds to ground the computer and drain the ea power.
Procedure
1 Loosen the three captive screws on the base cover.
2 Remove the screw (M2x4) that secures the base cover to the palm rest and keyboard assembly.
3 Remove the six screws (M2.5x7) that secure the base cover to the palm rest and keyboard assembly.
22 Removing the base cover
4 Pry the base cover starting from the top-left corner of the computer base.
5 Lift the base cover o the palm rest and keyboard assembly.
NOTE: The following steps are applicable only if you want to further remove any other component from your computer.
6 Disconnect the battery cable from the system board.
Removing the base cover 23
7 Press and hold the power button for 5 seconds to ground the computer and drain the ea power.
24 Removing the base cover
Replacing the base cover
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
For computers shipped without optical drive
1 Connect the battery cable to the system board, if applicable.
CAUTION: To avoid accidental damage to the power-adapter port, do not press the base cover against the power-
adapter port when you snap the base cover to the computer base.
2 Place the base cover on the palm rest and keyboard assembly.
3 Snap the base cover into place starting from the power-adapter port.
4 Tighten the three captive screws that secure the base cover to the palm rest and keyboard assembly.
5 Replace the six screws (M2.5x7) that secure the base cover to the palm rest and keyboard assembly.
6 Replace the screw (M2x4) that secures the base cover to the palm rest and keyboard assembly.
9
Replacing the base cover 25
Procedure
1 Connect the battery cable to the system board, if applicable.
CAUTION: To avoid accidental damage to the power-adapter port, do not press the base cover against the power-
adapter port when you snap the base cover to the computer base.
2 Place the base cover on the palm rest and keyboard assembly.
3 Snap the base cover into place starting from the power-adapter port.
4 Replace the six screws (M2.5x7) that secure the base cover to the palm rest and keyboard assembly.
5 Replace the two screws (M2x2) that secure the base cover to the palm rest and keyboard assembly. (Only for computers shipped
with optical drive)
6 Replace the screw (M2x4) that secures the base cover to the palm rest and keyboard assembly.
7 Tighten the three captive screws that secure the base cover to the palm rest and keyboard assembly.
26 Replacing the base cover
Removing the battery
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Lithium-ion battery precautions
CAUTION:
• Exercise caution when handling Lithium-ion batteries.
• Discharge the battery as much as possible before removing it from the system. This can be done by disconnecting the AC adapter
from the system to allow the battery to drain.
• Do not crush, drop, mutilate, or penetrate the battery with foreign objects.
• Do not expose the battery to high temperatures, or disassemble battery packs and cells.
• Do not apply pressure to the surface of the battery.
• Do not bend the battery.
• Do not use tools of any kind to pry on or against the battery.
• If a battery gets stuck in a device as a result of swelling, do not try to free it as puncturing, bending, or crushing a Lithium-ion
battery can be dangerous. In such an instance, the entire system should be replaced. Contact https://www.dell.com/support for
assistance and further instructions.
• Always purchase genuine batteries from https://www.dell.com or authorized Dell partners and re-sellers.
Prerequisites
1 Remove the optical drive (optional).
2 Remove the base cover.
Procedure
1 Remove the four screws (M2x3) that secure the battery to the palm rest and keyboard assembly.
2 Lift the battery o the palm rest and keyboard assembly.
10
28 Removing the battery
Removing the battery 29
Replacing the battery
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Lithium-ion battery precautions
CAUTION:
• Exercise caution when handling Lithium-ion batteries.
• Discharge the battery as much as possible before removing it from the system. This can be done by disconnecting the AC adapter
from the system to allow the battery to drain.
• Do not crush, drop, mutilate, or penetrate the battery with foreign objects.
• Do not expose the battery to high temperatures, or disassemble battery packs and cells.
• Do not apply pressure to the surface of the battery.
• Do not bend the battery.
• Do not use tools of any kind to pry on or against the battery.
• If a battery gets stuck in a device as a result of swelling, do not try to free it as puncturing, bending, or crushing a Lithium-ion
battery can be dangerous. In such an instance, the entire system should be replaced. Contact https://www.dell.com/support for
assistance and further instructions.
• Always purchase genuine batteries from https://www.dell.com or authorized Dell partners and re-sellers.
Procedure
1 Align the screw holes on the battery with the screw holes on the palm rest and keyboard assembly.
2 Replace the four screws (M2x3) that secure the battery to the palm rest and keyboard assembly.
3 Connect the battery cable to the system board.
11
30 Replacing the battery
Removing the memory modules
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the optical drive (optional).
2 Remove the base cover.
Procedure
1 Locate the memory module on your computer.
2 Use your ngertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops
up.
3 Remove the memory module from the memory-module slot.
12
32 Removing the memory modules
Removing the memory modules 33
Replacing the memory modules
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the notch on the memory module with the tab on the memory-module slot.
2 Slide the memory module rmly into the slot at an angle.
3 Press the memory module down until it clicks into place.
NOTE: If you do not hear the click, remove the memory module and reinstall it.
Post-requisites
1 Replace the base cover.
2 Replace the optical drive (optional).
13
34 Replacing the memory modules
Removing the wireless card
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the optical drive (optional).
2 Remove the base cover.
Procedure
1 Locate the wireless card on your computer.
2 Remove the screw (M2x3) that secures the wireless-card bracket to the system board.
3 Slide and remove the wireless-card bracket from the wireless card.
4 Using a plastic scribe, disconnect the antenna cables from the wireless card.
5 Slide and remove the wireless card from the wireless-card slot.
14
Removing the wireless card 35
36 Removing the wireless card
Replacing the wireless card
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
CAUTION: To avoid damage to the wireless card, do not place any cables under it.
1 Connect the antenna cables to the wireless card.
The following table provides the antenna-cable color scheme for the wireless card supported by your computer.
Table 2. Antenna-cable color scheme
Connectors on the wireless card Antenna-cable color
Main (white triangle) White
Auxiliary (black triangle) Black
2 Slide and replace the wireless-card bracket on the wireless-card.
3 Align the notch on the wireless card with the tab on the wireless-card slot and insert the wireless card at an angle into the wireless-
card slot.
4 Replace the screw (M2x3) that secures the wireless-card bracket to the wireless card and the palm rest and keyboard assembly.
Post-requisites
1 Replace the base cover.
2 Replace the optical drive (optional).
15
Replacing the wireless card 37
Removing the optical-drive connector board
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the optical drive (optional).
2 Remove the base cover.
Procedure
NOTE: Applicable only for computers that are shipped with optical drive.
1 Lift the latch and disconnect the optical-drive connector-board cable from the system board.
2 Remove the screw (M2x2) that secures the optical-drive connector board to the palm rest and keyboard assembly.
3 Lift the optical-drive connector board along with the cable o the palm rest and keyboard assembly.
16
38 Removing the optical-drive connector board
Replacing the optical-drive connector board
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the screw hole on the optical-drive connector board with the screw hole on the palm rest and keyboard assembly.
2 Replace the screw (M2x2) that secures the optical-drive connector board to the palm rest and keyboard assembly.
3 Connect the optical-drive connector-board cable to the system board and close the latch.
Post-requisites
1 Replace the base cover.
2 Replace the optical drive (optional).
17
Replacing the optical-drive connector board 39
Removing the coin-cell battery
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note
the BIOS setup program’s settings before removing the coin-cell battery.
Prerequisites
1 Remove the optical drive (optional).
2 Remove the base cover.
Procedure
CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. Before removing the coin-cell
battery, it is recommended to note the BIOS setup program’s settings.
Using a plastic scribe, gently pry the coin-cell battery out of the battery socket on the I/O board.
For computers shipped without optical drive
1 Disconnect the coin-cell battery cable from the I/O board.
2 Peel the coin-cell battery cable from the palm rest and keyboard assembly.
18
40 Removing the coin-cell battery
Removing the coin-cell battery 41
Replacing the coin-cell battery
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
With the positive-side facing up, snap the coin-cell battery into the battery socket on the I/O board.
For computers shipped without optical drive
1 Adhere the coin-cell battery on the palm rest and keyboard assembly.
2 Connect the coin-cell battery cable to the I/O board.
19
42 Replacing the coin-cell battery
Removing the solid-state drive/Intel Optane
memory module
You need to disable the Intel Optane memory before removing Intel Optane memory module from your computer. For more information
about disabling the Intel Optane memory, see Disabling Intel Optane memory.
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the optical drive (optional).
2 Remove the base cover.
Procedure
1 Loosen the two captive screws that secure the solid-state drive shield/Intel Optane shield and solid-state drive/Intel Optane to the
palm rest and keyboard assembly.
NOTE: solid-state drive shield/Intel Optane shield is available only on computers shipped with NVMe solid-state drive/
Intel Optane. In computers shipped with SATA solid-state drive/Intel Optane, remove the screw (M2x2.2) that secures
the solid-state drive/Intel Optane to the palm rest and keyboard assembly.
2 Lift the solid-state drive shield/Intel Optane shield o the palm rest and keyboard assembly.
3 Slide and remove the solid-state drive/Intel Optane from the solid-state drive/Intel Optane slot.
20
44 Removing the solid-state drive/Intel Optane memory module
Replacing the solid-state drive/Intel Optane
memory module
Enable the Intel Optane memory after you replace the Intel Optane memory module. For more information about enabling the Intel Optane
memory, see Enabling Intel Optane memory.
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.
Procedure
1 Align the notch on the solid-state drive/Intel Optane with the tab on the solid-state drive/Intel Optane slot.
2 Slide the solid-state drive/Intel Optane into the solid-state drive/Intel Optane slot.
3 Align the screw holes on the solid-state drive shield/Intel Optane shield with the screw holes on the palm rest and keyboard assembly.
4 Tighten the two captive screws that secure the solid-state drive shield/Intel Optane shield and solid-state drive/Intel Optane to the
palm rest and keyboard assembly.
Post-requisites
1 Replace the base cover.
2 Replace the optical drive (optional).
21
Replacing the solid-state drive/Intel Optane memory module 45
Removing the hard drive
If your computer is using a SATA storage device accelerated by Intel Optane memory, disable Intel Optane before removing the SATA
storage device. For more information about disabling the Intel Optane, see Disabling Intel Optane.
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
Prerequisites
1 Remove the optical drive (optional).
2 Remove the base cover.
3 Remove the battery.
Procedure
1 Open the latch and disconnect the hard-drive cable from the system board.
2 Remove the four screws (M2x3) that secure the hard-drive assembly to the palm rest and keyboard assembly.
3 Lift the hard-drive assembly along with its cable o the palm rest and keyboard assembly.
4 Disconnect the interposer from the hard-drive assembly.
22
46 Removing the hard drive
5 Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive.
6 Lift the hard-drive bracket o the hard drive.
Removing the hard drive 47
Replacing the hard drive
Enable Intel Optane after replacing the SATA storage. For more information about enabling the Intel Optane, see Enabling Intel Optane.
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
Procedure
1 Align the screw holes on the hard-drive bracket with the screw holes on the hard drive.
2 Replace the four screws (M3x3) that secure the hard-drive bracket to the hard drive.
3 Connect the interposer to the hard-drive assembly.
4 Align the screw holes on the hard-drive assembly with the screw holes on the palm rest and keyboard assembly.
5 Replace the four screws (M2x3) that secure the hard-drive assembly to the palm rest and keyboard assembly.
6 Connect the hard-drive cable to the system board and close the latch to secure the cable.
23
48 Replacing the hard drive
Removing the touchpad
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the optical drive (optional).
2 Remove the base cover.
3 Remove the battery.
Procedure
1 Open the latch and disconnect the hard-drive cable from the system board.
2 Open the latch and disconnect the touchpad cable from the system board.
3 Open the latch and disconnect the keyboard back-light cable from the system board.
4 Gently peel the tape that secures the touchpad to the palm rest and keyboard assembly.
5 Remove the four screws (M2x2) that secure the touchpad to the palm rest and keyboard assembly.
6 Slide and lift the touchpad o the palm rest and keyboard assembly.
24
50 Removing the touchpad
Removing the touchpad 51
Replacing the touchpad
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
NOTE: Ensure that the touchpad is aligned with the guides available on the palm-rest and keyboard assembly, and the gap on
either sides of the touchpad is equal.
1 Slide and place the touchpad into the slot on the palm rest and keyboard assembly.
2 Replace the four screws (M2x2) that secure the touchpad to the palm rest and keyboard assembly.
3 Adhere the tape that secures the touchpad to the palm rest and keyboard assembly.
4 Slide the hard-drive cable into the connector on the system board and close the latch to secure the cable.
5 Slide the touchpad cable into the connector on the system board and close the latch to secure the cable.
6 Slide the keyboard back-light cable into the connector on the system board and close the latch to secure the cable.
25
52 Replacing the touchpad
Removing the speakers
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the optical drive (optional).
2 Remove the base cover.
3 Remove the solid-state drive/Intel Optane.
Procedure
1 Disconnect the speaker cable from the system board and lift the right speaker o the palm rest and keyboard assembly.
2 Note the speaker cable routing and remove it from the routing guides on palm rest and key board assembly.
3 Lift the left speaker, along with the cable, o the palm rest and keyboard assembly.
26
54 Removing the speakers
Replacing the speakers
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
NOTE: If the rubber grommets are pushed out when removing the speakers, push them back in before replacing the speakers.
1 Using the alignment posts and rubber grommets, place the left speakers in the slots on the palm rest and keyboard assembly.
2 Route the speaker cable through the routing guides on the palm rest and keyboard assembly and replace the right speaker.
3 Connect the speaker cable to the system board.
Post-requisites
1 Replace the solid-state drive/Intel Optane.
2 Replace the base cover.
3 Replace the optical drive (optional).
27
Replacing the speakers 55
Removing the thermal plate
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the optical drive (optional).
2 Remove the base cover.
Procedure
1 Remove the display cable from the routing guides on the thermal plate.
2 In reverse order (4->3->2->1), loosen the four captive screws that secure the thermal plate to the system board.
3 Remove the two (M2x3) screws that secure the thermal plate to the system board.
4 Lift the thermal plate o the system board.
28
56 Removing the thermal plate
Replacing the thermal plate
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Place the thermal plate on the system board and align the screw holes on the thermal plate with the screw holes on the system board.
2 Tighten the captive screws in the sequential order (as indicated on the heat sink), to secure the thermal plate to the system board.
3 Replace the two (M2x3) screws that secure the thermal plate to the system board.
Post-requisites
1 Replace the base cover.
2 Replace the optical drive (optional).
29
Replacing the thermal plate 57
Removing the power-adapter port
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the optical drive (optional).
2 Remove the base cover.
3 Remove the wireless card.
Procedure
1 Remove the three screws (M2.5x5) that secure the right hinge to the system board and palm rest assembly.
2 Lift the right hinge.
3 Disconnect the power-adapter port cable from the system board.
4 Note the power-adapter port cable routing and remove it from the routing guides on the palm rest and keyboard assembly.
5 Remove the screw (M2x2) that secures the power-adapter port to the palm rest and keyboard assembly.
6 Lift the power-adapter port, along with its cable, o the palm rest and keyboard assembly.
30
58 Removing the power-adapter port
Replacing the power-adapter port
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the screw hole on the power-adapter port with the screw hole on the palm rest and keyboard assembly.
2 Replace the screw (M2x2) that secures the power-adapter port to the palm rest and keyboard assembly.
3 Route the power-adapter port cable through the routing guides on the palm rest and keyboard assembly.
4 Connect the power-adapter port cable to the system board.
5 Close the right hinge.
6 Replace the three screws (M2.5x5) that secure the right hinge to the system board and palm rest assembly.
Post-requisites
1 Replace the wireless card.
2 Replace the base cover.
3 Replace the optical drive (optional).
31
Replacing the power-adapter port 59
Removing the display assembly
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the optical drive (optional).
2 Remove the base cover.
3 Remove the wireless card.
Procedure
1 Lift the latch and disconnect the optical-drive connector-board cable from the system board.
2 Lift the latch and disconnect the optical-drive connector-board cable from the optical-drive board connector.
3 Lift the optical-drive connector-board cable o the system board.
4 Open the latch and disconnect the display cable from the system board.
5 Note the routing of the display cable and remove the cable from its routing guides on the fan and palm rest and keyboard assembly.
6 Remove the ve screws (M2.5x5) that secure the left and right hinges to the system board and palm rest and keyboard assembly.
NOTE: For computers shipped without optical drive, there is an additional screw on the left hinge.
7 Open the hinges.
32
60 Removing the display assembly
8 Lift the palm rest and keyboard assembly at an angle.
9 Slide and remove the palm rest and keyboard assembly o the display assembly.
10 After performing all the above steps, you are left with display assembly.
Removing the display assembly 61
62 Removing the display assembly
Replacing the display assembly
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
NOTE: Ensure that the hinges are opened to the maximum before replacing the display assembly on palm rest and keyboard
assembly.
1 Slide the palm rest and keyboard assembly at an angle.
2 Close the palm rest and keyboard assembly.
3 Using the alignment posts, press the hinges down on the system board and the palm rest and keyboard assembly.
4 Replace the ve screws (M2.5x5) that secure the left and right hinges to the system board and palm rest and keyboard assembly.
33
Replacing the display assembly 63
5 Route the display cable through the routing guides on the fan and the palm rest and keyboard assembly.
6 Slide the display cable to the connector on the system board and close the latch to secure the cable.
7 Place the optical-drive connector-board cable on the system board (optional).
8 Press down on the latch to connect the optical-drive connector board cable to the optical-drive connector board (optional).
9 Press down on the latch to connect the optical-drive connector board cable to the system board.
Post-requisites
1 Replace the wireless card.
2 Replace the base cover.
3 Replace the optical drive (optional).
64 Replacing the display assembly
Removing the I/O board
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. Before removing the I/O board
along with the coin-cell battery, it is recommended to note the BIOS setup program’s settings.
1 Remove the optical drive (optional).
2 Remove the base cover.
3 Remove the battery.
4 Remove the hard drive.
Procedure
1 Open the latch and disconnect the I/O-board cable from the system board.
2 Peel the I/O-board cable from the palm rest and keyboard assembly.
3 Remove the screw (M2x4) that secures the I/O board to the palm rest and keyboard assembly.
4 Lift the I/O board, along with the cable, o the palm rest and keyboard assembly.
Procedure for computers shipped without optical drive
1 Disconnect the coin-cell battery cable from the I/O board.
2 Open the latch and disconnect the I/O-board cable from the system board.
3 Remove the two screws (M2x4) that secure the I/O board to the palm rest and keyboard assembly.
34
Removing the I/O board 65
4 Lift the I/O board o the palm rest and keyboard assembly.
66 Removing the I/O board
Replacing the I/O board
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Using the alignment posts, place the I/O board on the palm rest and keyboard assembly.
2 Replace the screw (M2x4) that secures the I/O board to the palm rest and keyboard assembly.
3 Adhere the I/O-board cable to the palm rest and keyboard assembly.
4 Connect the I/O-board cable to the system board and close the latch to secure the cable.
Procedure for computers shipped without optical drive
1 Using the alignment posts, place the I/O board on the palm rest and keyboard assembly.
2 Replace the screw (M2x4) that secures the I/O board to the palm rest and keyboard assembly.
3 Connect the I/O-board cable to the system board and close the latch to secure the cable.
4 Connect the coin-cell battery cable to the I/O board.
35
Replacing the I/O board 67
Removing the power-button board
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the optical drive (optional).
2 Remove the base cover.
Procedure
1 Remove the two screws (M2.5x5) that secure the left hinge to palm rest and keyboard assembly.
2 Open the left hinge.
3 Open the latch and disconnect the power-button board cable from the system board.
4 Peel o the tape that secures the power-button board to the palm rest and keyboard assembly.
5 Remove the screw (M2x3) that secures the power-button board to the palm rest and keyboard assembly.
6 Lift the power-button board, along with the cable, o the palm rest and keyboard assembly.
36
Removing the power-button board 69
70 Removing the power-button board
Replacing the power-button board
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Place the power-button board on the palm rest and keyboard assembly and align the screw hole on the power-button board with the
screw hole on the palm rest and keyboard assembly.
2 Replace the screw (M2x3) that secures the power-button board to the palm rest and keyboard assembly.
3 Adhere the tape that secures the power-button board to the palm rest and keyboard assembly.
4 Slide the power-button cable to the system board and close the latch to secure the cable.
5 Close the left hinge.
6 Replace the two screws (M2.5x5) that secure the left hinge to palm rest and keyboard assembly.
NOTE: For computers shipped without optical drive, there is an additional screw on the left hinge that secures the left
hinge to palm rest and keyboard assembly.
37
Replacing the power-button board 71
Removing the system board
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program
after you replace the system board.
NOTE: Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program. You must
make the appropriate changes again after you replace the system board.
NOTE: Before disconnecting the cables from the system board, note the location of the connectors so that you can reconnect
the cables correctly after you replace the system board.
Prerequisites
1 Remove the optical drive (optional).
2 Remove the base cover.
3 Remove the battery.
4 Remove the memory modules.
5 Remove the wireless card.
6 Remove the solid-state drive/Intel Optane.
7 Remove the thermal plate.
Procedure
1 Disconnect the power-adapter port cable from the system board.
2 Disconnect the speaker cable from the system board.
3 Open the latch and disconnect the keyboard from the system board.
4 Open the latch and disconnect the keyboard back-light cable from the system board.
5 Open the latch and disconnect the touchpad cable from the system board.
6 Open the latch and disconnect the hard-drive cable from the system board.
7 Open the latch and disconnect the I/O board cable from the system board.
8 Open the latch and disconnect the nger-print reader cable from the system board.
9 Lift the latch and disconnect the optical-drive connector-board cable from the system board (optional).
10 Lift the latch and disconnect the optical-drive connector-board cable from the palm rest and keyboard assembly (optional).
11 Lift the optical-drive connector board along with the cable o the palm rest and keyboard assembly ((optional).
12 Open the latch and disconnect the display cable from the system board.
13 Open the latch and disconnect the power-button board cable from the system board.
38
Removing the system board 73
14 Remove the three screws (M2.5x5) that secure the right hinge to the system board.
15 Open the right hinge.
16 Remove the screw (M2x4) that secures the system board to palm rest and keyboard assembly.
17 Lift the system board o the palm rest and keyboard assembly.
74 Removing the system board
Removing the system board 75
Replacing the system board
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program
after you replace the system board.
NOTE: Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program. You must
make the appropriate changes again after you replace the system board.
Procedure
1 Align the screw hole on the system board with the screw hole on the palm rest and keyboard assembly.
2 Replace the screw (M2x4) that secures the system board to the palm rest and keyboard assembly.
3 Close the right display hinge.
4 Replace the three screws (M2.5x5) that secure the right hinge to the system board.
39
76 Replacing the system board
5 Slide the nger-print reader cable into the connector on the system board and close the latch.
6 Slide the I/O-board cable into the connector on the system board and close the latch.
7 Slide the hard-drive cable into the connector on the system board and close the latch.
8 Slide the touchpad cable into the connector on the system board and close the latch.
9 Slide the keyboard back-light cable into the connector on the system board and close the latch.
10 Slide the keyboard cable into the connector on the system board and close the latch.
11 Connect the speaker cable to the system board.
12 Connect the power-adapter port cable to the system board.
13 Slide the power-button board cable into the connector on the system board and close the latch.
14 Open the latch and connect the display cable to the system board.
15 Align the optical-drive connector-board cable to the connectors on the system board and palm rest and keyboard assembly (optional).
16 Slide the optical-drive connector-board cable to the connector on the palm rest and keyboard assembly (optional).
17 Slide the optical-drive connector-board cable to the connector on the system board (optional).
Replacing the system board 77
Post-requisites
1 Replace the thermal plate.
2 Replace the solid-state drive/Intel Optane.
3 Replace the wireless card.
4 Replace the memory modules.
5 Replace the battery.
6 Replace the base cover.
7 Replace the optical drive (optional).
Entering the Service Tag in the BIOS setup program
1 Turn on or restart your computer.
2 Press F2 when the Dell logo is displayed to enter the BIOS setup program.
3 Navigate to the Main tab and enter the Service Tag in the Service Tag Input eld.
NOTE: Service tag is the alphanumeric identier located at the back side of your computer.
78 Replacing the system board
Removing the power button with ngerprint
reader
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
NOTE: Applicable only for computers that are shipped with ngerprint reader.
Prerequisites
1 Remove the optical drive (optional).
2 Remove the base cover.
3 Remove the battery.
4 Remove the solid-state drive/Intel Optane.
5 Remove the thermal plate.
6 Remove the wireless card.
7 Remove the power-button board.
8 Remove the system board.
Procedure
1 Peel the ngerprint reader cable o the palm rest and keyboard assembly.
2 Remove the screw (M2x2) that secures the power button with ngerprint reader to the palm rest and keyboard assembly.
3 Using a plastic scribe, release the ngerprint-reader board from the palm rest and keyboard assembly.
4 Lift the power button with ngerprint reader, along with its cable, o the palm rest and keyboard assembly.
40
Removing the power button with ngerprint reader 79
80 Removing the power button with ngerprint reader
Replacing the power button with ngerprint
reader
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
NOTE: Applicable only for computers that are shipped with ngerprint reader.
Procedure
1 Using the alignment posts, align and place the power button with ngerprint reader on the palm rest and keyboard assembly.
2 Replace the screw (M2x2) that secures the power button with ngerprint reader to the palm rest and keyboard assembly.
3 Adhere the ngerprint reader cable on the palm rest and keyboard assembly.
Post-requisites
1 Replace the system board.
2 Replace the power-button board.
3 Replace the wireless card.
4 Replace the thermal plate.
5 Replace the solid-state drive/Intel Optane.
6 Replace the battery.
7 Replace the base cover.
8 Replace the optical drive (optional).
41
Replacing the power button with ngerprint reader 81
Removing the palm-rest and keyboard assembly
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the optical drive (optional).
2 Remove the base cover.
3 Remove the battery.
4 Remove the optical-drive connector board.
5 Remove the thermal plate.
6 Remove the solid-state drive/Intel Optane.
7 Remove the wireless card.
8 Remove the speakers.
9 Remove the hard drive.
10 Remove the touchpad.
11 Remove the power-adapter port.
12 Remove the display assembly.
13 Remove the I/O board.
14 Remove the power-button board.
15 Remove the system board.
16 Remove the power button with ngerprint reader (optional).
Procedure
After performing the above steps, we are left with the palm rest and keyboard assembly.
42
82 Removing the palm-rest and keyboard assembly
Removing the palm-rest and keyboard assembly 83
Replacing the palm-rest and keyboard assembly
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
Place the palm rest and keyboard assembly on a at surface.
Post-requisites
1 Replace the power button with ngerprint reader (optional).
2 Replace the system board.
3 Replace the power-button board.
4 Replace the I/O board.
5 Replace the display assembly.
6 Replace the power-adapter port.
7 Replace the touchpad.
8 Replace the hard drive.
9 Replace the speakers.
43
84 Replacing the palm-rest and keyboard assembly
Removing the display bezel
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the optical drive (optional).
2 Remove the base cover.
3 Remove the wireless card.
4 Remove the display assembly.
Procedure
1 Using a plastic scribe, carefully pry up the display bezel from the top-left outer edge of the display back-cover and antenna assembly.
2 Remove the display bezel o the display back-cover and antenna assembly.
44
86 Removing the display bezel
Replacing the display bezel
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
Align the display bezel with the display back-cover and antenna assembly, and then gently snap the display bezel into place.
Post-requisites
1 Replace the display assembly.
2 Replace the wireless card.
3 Replace the base cover.
4 Replace the optical drive (optional).
45
Replacing the display bezel 87
Removing the camera
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the optical drive (optional).
2 Remove the base cover.
3 Remove the wireless card.
4 Remove the display assembly.
5 Remove the display bezel.
Procedure
1 Using a plastic scribe, gently pry the camera o the display back-cover and antenna assembly.
2 Disconnect the camera cable from the camera module.
3 Lift the camera module from the display back-cover and antenna assembly.
46
88 Removing the camera
Replacing the camera
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the camera module with the camera cable.
2 Connect the camera cable to the camera module.
3 Using the alignment post adhere the camera module to the display back-cover and antenna assembly.
Post-requisites
1 Replace the display bezel.
2 Replace the display assembly.
3 Replace the wireless card.
4 Replace the base cover.
5 Replace the optical drive (optional).
47
Replacing the camera 89
Removing the display panel
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the optical drive (optional).
2 Remove the base cover.
3 Remove the wireless card.
4 Remove the display assembly.
5 Remove the display bezel.
Procedure
1 Remove the four screws (M2x2) that secure the display panel to the display back-cover and antenna assembly.
2 Lift the display panel and turn it over.
3 Peel the tape adhering the display cable to the back of the display panel.
4 Lift the latch and disconnect the display cable from the display-panel cable connector.
5 Lift the display panel away from the display back-cover and antenna assembly.
48
90 Removing the display panel
Removing the display panel 91
Replacing the display panel
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Place the display panel on a at and clean surface.
2 Connect the display cable to the connector at the back of the display panel and close the latch to secure the cable.
3 Adhere the tape that secures the display cable to the back of the display panel.
4 Place the display panel on the display back-cover and antenna assembly.
5 Align the screw holes on the display panel with the screw holes on the display back-cover and antenna assembly and Rreplace the
screws that secure the display panel to the display back-cover and antenna assembly.
49
92 Replacing the display panel
Removing the display hinges
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the optical drive (optional).
2 Remove the base cover.
3 Remove the wireless card.
4 Remove the display assembly.
5 Remove the display bezel.
6 Remove the display panel.
Procedure
1 Remove the eight screws (M2.5x2.5) that secure the hinges to the display back-cover and antenna assembly.
2 Remove the two screws (M2x2) that secure the hinge brackets to the display back-cover and antenna assembly.
3 Lift the hinges and brackets o the display back-cover and antenna assembly.
50
94 Removing the display hinges
Replacing the display hinges
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the screw holes on the hinges and brackets with the screw holes on the display back-cover and antenna assembly.
2 Replace the two screws (M2x2) that secure the hinge plates to the display back-cover and antenna assembly.
3 Replace the eight screws (M2.5x2.5) that secure the hinges to the display back-cover and antenna assembly .
Post-requisites
1 Replace the display panel.
2 Replace the display bezel.
3 Replace the display assembly.
4 Replace the wireless card.
5 Replace the base cover.
6 Replace the optical drive (optional).
51
Replacing the display hinges 95
Removing the display cable
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the optical drive (optional).
2 Remove the base cover.
3 Remove the wireless card.
4 Remove the display assembly.
5 Remove the display bezel.
6 Remove the display panel.
7 Remove the display hinges.
Procedure
1 Disconnect the camera cable from the camera module.
2 Note the display cable routing and remove the cable from the routing guides on the display back-cover and antenna assembly.
3 Remove the display cable from the display back-cover and antenna assembly.
52
96 Removing the display cable
Replacing the display cable
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Route the display cable along the routing guides, starting from the bottom of the display (near the hinges).
2 Route the rest of the display cable along the routing guides on the left side of the display back-cover and antenna assembly.
3 Slide the camera cable into the connector on the camera module to secure the cable.
Post-requisites
1 Replace the display hinges.
2 Replace the display panel.
3 Replace the display bezel.
4 Replace the display assembly.
5 Replace the wireless card.
6 Replace the base cover.
7 Replace the optical drive (optional).
53
Replacing the display cable 97
Removing the display back-cover and antenna
assembly
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the optical drive (optional).
2 Remove the base cover.
3 Remove the wireless card.
4 Remove the display assembly.
5 Remove the display bezel.
6 Remove the camera.
7 Remove the display panel.
8 Remove the display hinges.
9 Remove the display cable.
Procedure
After performing all the above steps, we are left with the display back-cover and antenna assembly.
54
98 Removing the display back-cover and antenna assembly
Replacing the display back-cover and antenna
assembly
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
Place the display back-cover and antenna assembly on a clean and at surface.
Post-requisites
1 Replace the display cable.
2 Replace the display hinges.
3 Replace the display panel.
4 Replace the camera.
5 Replace the display bezel.
6 Replace the display assembly.
7 Replace the wireless card.
8 Replace the base cover.
9 Replace the optical drive (optional).
55
Replacing the display back-cover and antenna assembly 99
Device drivers
Intel Chipset Software Installation Utility
In the Device Manager, check if the chipset driver is installed.
Install the Intel chipset updates from www.dell.com/support.
Video drivers
In the Device Manager, check if the video driver is installed.
Install the video driver update from www.dell.com/support.
Intel Serial IO driver
In the Device Manager, check if the Intel Serial IO driver is installed.
Install the driver updates from www.dell.com/support.
Intel Trusted Execution Engine Interface
In the Device Manager, check if the Intel Trusted Execution Engine Interface driver is installed.
Install the driver update from www.dell.com/support.
Intel Virtual Button driver
In the Device Manager, check if the Intel Virtual Button driver is installed.
Install the driver updates from www.dell.com/support.
Wireless and Bluetooth drivers
In the Device Manager, check if the network card driver is installed.
Install the driver updates from www.dell.com/support.
In the Device Manager, check if the Bluetooth driver is installed.
Install the driver updates from www.dell.com/support.
56
100 Device drivers
System setup
NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed.
System setup
CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can
make your computer work incorrectly.
NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen
information for future reference.
Use the BIOS Setup program for the following purposes:
• Get information about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive.
• Change the system conguration information.
• Set or change a user-selectable option, such as the user password, type of hard drive installed, and enabling or disabling base devices.
Entering BIOS setup program
1 Turn on (or restart) your computer.
2 During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately.
NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch
for it, and then press F2. If you press F2 before the F2 prompt, this keystroke is lost. If you wait too long and the
operating system logo appears, continue to wait until you see the desktop. Then, turn o your computer and try again.
Navigation keys
NOTE: For most of the System Setup options, changes that you make are recorded but do not take eect until you restart the
system.
Keys Navigation
Up arrow Moves to the previous eld.
Down arrow Moves to the next eld.
Enter Selects a value in the selected eld (if applicable) or follow the link in the eld.
Spacebar Expands or collapses a drop-down list, if applicable.
Tab Moves to the next focus area.
NOTE: For the standard graphics browser only.
Esc Moves to the previous page until you view the main screen. Pressing Esc in the main screen displays a message
that prompts you to save any unsaved changes and restarts the system.
Boot Sequence
Boot Sequence allows you to bypass the System Setup–dened boot device order and boot directly to a specic device (for example:
optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can:
57
System setup 101
• Access System Setup by pressing F2 key
• Bring up the one-time boot menu by pressing F12 key
The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are:
• Removable Drive (if available)
• STXXXX Drive
NOTE: XXX denotes the SATA drive number.
• Optical Drive (if available)
• SATA Hard Drive (if available)
• Diagnostics
NOTE: Choosing Diagnostics, will display the ePSA diagnostics screen.
The boot sequence screen also displays the option to access the System Setup screen.
System setup options
NOTE: Depending on this computer and its installed devices, the items listed in this section may or may not appear.
Table 3. System setup options—System information menu
General-System Information
System Information
BIOS Version Displays the BIOS version number.
Service Tag Displays the Service Tag of the computer.
Asset Tag Displays the Asset Tag of the computer.
Ownership Tag Displays the ownership tag of the computer.
Manufacture Date Displays the manufacture date of the computer.
Ownership Date Displays the ownership date of the computer.
Express Service Code Displays the express service code of the computer.
Memory Information
Memory Installed Displays the total computer memory installed.
Memory Available Displays the total computer memory available.
Memory Speed Displays the memory speed.
Memory Channel Mode Displays single or dual channel mode.
Memory Technology Displays the technology used for the memory.
DIMM A Size Displays the DIMM A memory size.
DIMM B Size Displays the DIMM B memory size.
Processor Information
Processor Type Displays the processor type.
Core Count Displays the number of cores on the processor.
Processor ID Displays the processor identication code.
Current Clock Speed Displays the current processor clock speed.
Minimum Clock Speed Displays the minimum processor clock speed.
Maximum Clock Speed Displays the maximum processor clock speed.
102 System setup
General-System Information
Intel Smart Cache Displays the Intel Smart Cache size.
HT Capable Displays whether the processor is HyperThreading (HT) capable.
64-Bit Technology Displays whether 64-bit technology is used.
Device Information
Primary HDD Displays the primary hard drive information of the computer.
M.2 SATA SSD Displays the M.2 SATA SSD device information of the computer.
M.2 PCIe SSD-0 Displays the M.2 PCIe SSD information of the computer.
LOM MAC Address Displays the LOM MAC address of the computer.
Video Controller Displays the video controller type of the computer.
dGPU Video Controller Displays the discrete graphics information of the computer.
Video BIOS Version Displays the video BIOS version of the computer.
Video Memory Displays the video memory information of the computer.
Panel Type Displays the Panel Type of the computer.
Native Resolution Displays the native resolution of the computer.
Audio Controller Displays the audio controller information of the computer.
Wi-Fi Device Displays the wireless device information of the computer.
Bluetooth Device Displays the bluetooth device information of the computer.
Battery Information Displays the battery health information.
Boot Sequence
Boot Sequence Displays the boot sequence.
Boot List Option Displays the available boot options.
Advanced Boot Options
Enable Legacy Option ROMs Enable or disable the Legacy Option ROMs.
Enable Attempt Legacy Boot Enable or disable Legacy Boot.
UEFI Boot Path Security Enable or disable the system to prompt the user to enter the Admin password when
booting a UEFI boot path from the F12 boot menu.
Date/Time Displays the current date in MM/DD/YY format and current time in HH:MM:SS
AM/PM format.
Table 4. System setup options—System Conguration menu
System Conguration
Integrated NIC Controls the on-board LAN controller.
Enable UEFI Network Stack Enable or disable UEFI Network Stack.
SATA Operation Congure operating mode of the integrated SATA hard drive controller.
Drives Enable or disable various drives on board.
SMART Reporting Enable or disable SMART Reporting during system startup.
USB Conguration
Enable Boot Support Enable or disable booting from USB mass storage devices such as external hard drive,
optical drive, and USB drive.
System setup 103
System Conguration
Enable External USB Port Enable or disable booting from USB mass storage devices connected to external USB
port.
Thunderbolt Adapter Conguration Enable or disable Thunderbolt technology support.
Audio Enable or disable the integrated audio controller.
Keyboard Illumination Enables you to choose the operating mode of the keyboard illumination feature.
Keyboard Backlight Timeout on AC When the backlight is enabled, this feature denes the timeout value for the keyboard
backlight when an AC adapter is plugged into the computer.
Keyboard Backlight Timeout on Battery When the backlight is enabled, this feature denes the timeout value for the keyboard
backlight when the computer is running only on battery power.
Miscellaneous Devices Enable or disable various onboard devices.
Table 5. System setup options—Video menu
Video
LCD Brightness Set the panel brightness independently for Battery and AC power.
Table 6. System setup options—Security menu
Security
Admin Password Set, change, or delete the administrator password.
System Password Set, change, or delete the system password.
Internal HDD-0 Password Set, change, or delete the internal hard-disk drive password.
Strong Password Enable or disable strong passwords.
Password Conguration Control the minimum and maximum number of characters allowed for Admin and
System passwords.
Password Bypass Bypass the System (Boot) Password and the internal HDD password prompts during
a system restart.
Password Change Enable or disable changes to the System and Hard Disk passwords when an
administrator password is set.
Non-Admin Setup Changes Determines whether changes to the setup option are permitted when an
administrator password is set.
UEFI Capsule Firmware Updates Enable or disable BIOS updates through UEFI capsule update packages.
PTT Security Enable or disable Platform Trust Technology (PTT) visibility to the operating system.
Computrace(R) Enable or disable the BIOS module interface of the optional Computrace(R) Service
from Absolute Software.
Admin Setup Lockout Enable to prevent users from entering Setup when an Admin Password is set.
Master Password Lockout Disables the master password support. Hard Disk passwords need to be cleared
before changing the setting.
Table 7. System setup options—Secure Boot menu
Secure Boot
Secure Boot Enable Enable or disable the secure boot feature.
Secure Boot Mode Modies the behavior of Secure Boot to allow evaluation or enforcement of UEFI
driver signatures.
104 System setup
Secure Boot
Expert Key Management
Expert Key Management Enable or disable Expert Key Management.
Custom Mode Key Management Select the custom values for expert key management.
Table 8. System setup options—Intel Software Guard Extensions menu
Intel Software Guard Extensions
Intel SGX Enable Enable or disable Intel Software Guard Extensions.
Enclave Memory Size Set the Intel Software Guard Extensions Enclave Reserve Memory Size.
Performance
Multi Core Support Enable multiple cores.
Default: Enabled.
Intel SpeedStep Enable or disable Intel Speedstep Technology.
Default: Enabled.
NOTE: If enabled, the processor clock speed and core voltage are adjusted
dynamically based on the processor load.
C-States Control Enable or disable additional processor sleep states.
Default: Enabled.
Intel TurboBoost Enable or disable Intel TurboBoost mode of the processor.
Default: Enabled.
HyperThread control Enable or disable HyperThreading in the processor.
Default: Enabled.
Power Management
AC Behavior Enables the system to turn on automatically, when AC power is supplied.
Enable Intel Speed Shift Technology Enable or disable Intel Speed Shift Technology.
Auto On Time Enable to set the computer to turn on automatically every day or on a preselected
date and time. This option can be congured only if the Auto On Time is set to
Everyday, Weekdays or Selected Days.
Default: Disabled.
USB Wake Support Enable the USB devices to wake the computer from Standby.
Advanced Battery Charge Conguration Enable Advanced Battery Charge Conguration from the beginning of the day to a
specied work period.
Primary Battery Charge Conguration Set the primary battery charge settings with a preselected custom charge start and
stop.
Default: Adaptive.
POST Behavior
Adapter Warnings Enable adapter warnings.
Default: Enabled.
Numlock Enable Enables the NumLock funcltion when computer boots.
Fn Lock Options Enable or disable the Fn lock mode.
Fastboot Enable to set the speed of the boot process.
System setup 105
Intel Software Guard Extensions
Default: Thorough.
Extend BIOS POST Time Congure additional pre-boot delay.
Full Screen Logo Enable or disable to display full screen logo.
Warnings and Errors Sets the boot process to pause when Warnings or Errors are detected.
Sign of Life Indication Enable or disable to indicate during POST time that the power button press is
acknowledged in a manner the user can either hear of feel.
Table 9. System setup options—Virtualization Support menu
Virtualization Support
Virtualization Specify whether a Virtual Machine Monitor (VMM) can utilize the additional hardware
capabilities provided by Intel Virtualization Technology.
VT for Direct I/O Specify whether a Virtual Machine Monitor (VMM) can utilize the additional hardware
capabilities provided by Intel Virtualization Technology for Direct I/O.
Table 10. System setup options—Wireless menu
Wireless
Wireless Switch Determine which wireless devices can be controlled by the Wireless Switch.
Wireless Device Enable Enable or disable internal wireless devices.
Table 11. System setup options—Maintenance menu
Maintenance
Service Tag Display the system’s Service Tag.
Asset Tag Create a system Asset Tag.
BIOS Downgrade Control ashing of the system rmware to previous revisions.
Data Wipe Enable to securely erase data from all internal storage devices.
BIOS Recovery Enable the user to recover from certain corrupted BIOS conditions from a recovery
le on the user primary hard drive or an external USB key.
Table 12. System setup options—System Logs menu
System Logs
BIOS Events Display BIOS events.
Thermal Events Display Thermal events.
Power Events Display Power events.
Table 13. System setup options—SupportAssist System Resolution menu
SupportAssist System Resolution
Auto OS Recovery Threshold Control the automatic boot ow for SupportAssist System Resolution Console and for
Dell OS Recovery tool.
SupportAssist OS Recovery Enable or disable the boot ow for SupportAssist OS Recovery tool in the even of
certain system errors.
106 System setup
Clearing CMOS settings
CAUTION: Clearing CMOS settings will reset the BIOS settings on your computer.
1 Remove the base cover.
2 Disconnect the battery cable from the system board.
3 Remove the coin-cell battery.
4 Wait for one minute.
5 Replace the coin-cell battery.
6 Connect the battery cable to the system board.
7 Replace the base cover.
Clearing BIOS (System Setup) and System passwords
To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell.
NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows
or your application.
System setup 107
Troubleshooting
Flashing the BIOS
You may need to ash (update) the BIOS when an update is available or when you replace the system board.
Follow these steps to ash the BIOS:
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product support, enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
4 Click Drivers & downloads > Find it myself.
5 Select the operating system installed on your computer.
6 Scroll down the page and expand BIOS.
7 Click Download to download the latest version of the BIOS for your computer.
8 After the download is complete, navigate to the folder where you saved the BIOS update le.
9 Double-click the BIOS update le icon and follow the instructions on the screen.
Flashing BIOS (USB key)
1 Follow the procedure from step 1 to step 7 in "Flashing the BIOS" to download the latest BIOS setup program le.
2 Create a bootable USB drive. For more information see the knowledge base article SLN143196 at www.dell.com/support.
3 Copy the BIOS setup program le to the bootable USB drive.
4 Connect the bootable USB drive to the computer that needs the BIOS update.
5 Restart the computer and press F12 when the Dell logo is displayed on the screen.
6 Boot to the USB drive from the One Time Boot Menu.
7 Type the BIOS setup program lename and press Enter.
8 The BIOS Update Utility appears. Follow the instructions on the screen to complete the BIOS update.
Enhanced Pre-Boot System Assessment (ePSA)
diagnostics
CAUTION: Use the ePSA diagnostics to test only your computer. Using this program with other computers may cause invalid
results or error messages.
The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded with the
BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device
groups allowing you to:
• Run tests automatically or in an interactive mode
• Repeat tests
• Display or save test results
• Run thorough tests to introduce additional test options to provide extra information about the failed device(s)
• View status messages that inform you if tests are completed successfully
• View error messages that inform you of problems encountered during testing
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108 Troubleshooting
NOTE: Some tests for specic devices require user interaction. Always ensure that you are present at the computer terminal
when the diagnostic tests are performed.
Running the ePSA diagnostics
1 Turn on your computer.
2 As the computer boots, press the F12 key as the Dell logo appears.
3 On the boot menu screen, select the Diagnostics option.
4 Click the arrow at the bottom left corner.
Diagnostics front page is displayed.
5 Click the arrow in the lower-right corner to go to the page listing.
The items detected are listed.
6 To run a diagnostic test on a specic device, press Esc and click Yes to stop the diagnostic test.
7 Select the device from the left pane and click Run Tests.
8 If there are any issues, error codes are displayed.
Note the error code and validation number and contact Dell.
System diagnostic lights
Battery-status light
Indicates the power and battery-charge status.
Solid white — Power adapter is connected and the battery has more than 5 percent charge.
Amber — Computer is running on battery and the battery has less than 5 percent charge.
O
• Power adapter is connected and the battery is fully charged.
• Computer is running on battery and the battery has more than 5 percent charge.
• Computer is in sleep state, hibernation, or turned o.
The power and battery-status light blinks amber along with beep codes indicating failures.
For example, the power and battery-status light blinks amber two times followed by a pause, and then blinks white three times followed by
a pause. This 2,3 pattern continues until the computer is turned o indicating no memory or RAM is detected.
The following table shows dierent power and battery-status light patterns and associated problems.
Table 14. LED codes
Diagnostic light codes Problem description
2,1 Processor failure
2,2 System board: BIOS or ROM (Read-Only Memory) failure
2,3 No memory or RAM (Random-Access Memory) detected
2,4 Memory or RAM (Random-Access Memory) failure
2,5 Invalid memory installed
2,6 System-board or chipset error
2,7 Display failure
3,1 Coin-cell battery failure
Troubleshooting 109
Diagnostic light codes Problem description
3,2 PCI, video card/chip failure
3,3 Recovery image not found
3,4 Recovery image found but invalid
3,5 Power-rail failure
3,6 System BIOS Flash incomplete
3,7 Management Engine (ME) error
Camera status light: Indicates whether the camera is in use.
• Solid white — Camera is in use.
•O — Camera is not in use.
Caps Lock status light: Indicates whether Caps Lock is enabled or disabled.
• Solid white — Caps Lock enabled.
•O — Caps Lock disabled.
Enabling Intel Optane memory
1 On the taskbar, click the search box, and then type Intel Rapid Storage Technology.
2 Click Intel Rapid Storage Technology.
The Intel Rapid Storage Technology window is displayed.
3 On the Status tab, click Enable to enable the Intel Optane memory.
4 On the warning screen, select a compatible fast drive, and then click Yes to continue enabling Intel Optane memory.
5 Click Intel Optane memory > Reboot to complete enabling your Intel Optane memory.
NOTE: Applications may take up to three subsequent launches after enablement to see the full performance benets.
Disabling Intel Optane memory
CAUTION: After disabling Intel Optane memory, do not uninstall the driver for Intel Rapid Storage Technology as it will result in a
blue screen error. The Intel Rapid Storage Technology user interface can be removed without uninstalling the driver.
NOTE: Disabling Intel Optane memory is required before removing the SATA storage device accelerated by the Intel Optane
memory module from the computer.
1 On the taskbar, click the search box, and then type Intel Rapid Storage Technology.
2 Click Intel Rapid Storage Technology.
The Intel Rapid Storage Technology window is displayed.
3 On the Intel Optane memory tab, click Disable to disable the Intel Optane memory.
NOTE: For computers in which Intel Optane memory acts as a primary storage, do not disable the Intel Optane memory.
The Disable option will be grayed out.
4 Click Yes if you accept the warning.
The disabling progress is displayed.
5 Click Reboot to complete disabling your Intel Optane memory and restart your computer.
WiFi power cycle
If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be performed. The
following procedure provides the instructions on how to conduct a WiFi power cycle:
110 Troubleshooting
NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device.
1 Turn o your computer.
2 Turn o the modem.
3 Turn o the wireless router.
4 Wait for 30 seconds.
5 Turn on the wireless router.
6 Turn on the modem.
7 Turn on your computer.
Flea power release
Flea power is the residual static electricity that remains on the computer even after it has been powered o and the battery has been
removed. The following procedure provides the instructions on how to conduct ea power release:
1 Turn o your computer.
2 Disconnect the power adapter from your computer.
3 Press and hold the power button for 15 seconds to drain the ea power.
4 Connect the power adapter to your computer.
5 Turn on your computer.
Troubleshooting 111
Getting help and contacting Dell
Self-help resources
You can get information and help on Dell products and services using these self-help resources:
Table 15. Self-help resources
Self-help resources Resource location
Information about Dell products and services www.dell.com
My Dell app
Tips
Contact Support In Windows search, type Contact Support, and press Enter.
Online help for operating system www.dell.com/support/windows
Troubleshooting information, user manuals, setup instructions,
product specications, technical help blogs, drivers, software
updates, and so on.
www.dell.com/support
Dell knowledge base articles for a variety of computer concerns. 1 Go to www.dell.com/support.
2 Type the subject or keyword in the Search box.
3 Click Search to retrieve the related articles.
Learn and know the following information about your product:
• Product specications
• Operating system
• Setting up and using your product
• Data backup
• Troubleshooting and diagnostics
• Factory and system restore
• BIOS information
See Me and My Dell at www.dell.com/support/manuals.
To locate the Me and My Dell relevant to your product, identify your
product through one of the following:
• Select Detect Product.
• Locate your product through the drop-down menu under View
Products.
• Enter the Service Tag number or Product ID in the search bar.
Contacting Dell
To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell.
NOTE: Availability varies by country and product, and some services may not be available in your country.
NOTE: If you do not have an active internet connection, you can nd contact information on your purchase invoice, packing slip,
bill, or Dell product catalog.
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112 Getting help and contacting Dell