Table of Contents
- Inspiron 3583 Service Manual
- Contents
- Before working inside your computer
- After working inside your computer
- Safety instructions
- Recommended tools
- Screw list
- Removing the base cover
- Replacing the base cover
- Removing the battery
- Replacing the battery
- Removing the memory modules
- Replacing the memory modules
- Removing the wireless card
- Replacing the wireless card
- Removing the coin-cell battery
- Replacing the coin-cell battery
- Removing the fan
- Replacing the fan
- Removing the solid-state drive/Intel Optane
- Replacing the solid-state drive/Intel Optane
- Removing the hard drive
- Replacing the hard drive
- Removing the touchpad
- Replacing the touchpad
- Removing the speakers
- Replacing the speakers
- Removing the heat sink
- Replacing the heat sink
- Removing the power-adapter port
- Replacing the power-adapter port
- Removing the display assembly
- Replacing the display assembly
- Removing the I/O board
- Replacing the I/O board
- Removing the power-button board
- Replacing the power-button board
- Removing the system board
- Replacing the system board
- Removing the power button with fingerprint reader
- Replacing the power button with fingerprint reader
- Removing the palm-rest and keyboard assembly
- Replacing the palm-rest and keyboard assembly
- Removing the display bezel
- Replacing the display bezel
- Removing the camera
- Replacing the camera
- Removing the display panel
- Replacing the display panel
- Removing the display hinges
- Replacing the display hinges
- Removing the display cable
- Replacing the display cable
- Removing the display back-cover and antenna assembly
- Replacing the display back-cover and antenna assembly
- Device drivers
- System setup
- Troubleshooting
- Getting help and contacting Dell
DELL 3583 User Manual
Displayed below is the user manual for 3583 by DELL which is a product in the Notebooks category. This manual has pages.
Related Manuals
Inspiron 3583
Service Manual
Regulatory Model: P75F
Regulatory Type: P75F106
July 2021
Rev. A02
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2018-2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Other trademarks may be trademarks of their respective owners.
Chapter 1: Before working inside your computer........................................................................... 9
Before you begin .................................................................................................................................................................9
Chapter 2: After working inside your computer............................................................................10
Chapter 3: Safety instructions..................................................................................................... 11
Electrostatic discharge—ESD protection.....................................................................................................................11
ESD field service kit ......................................................................................................................................................... 12
Transporting sensitive components...............................................................................................................................13
Chapter 4: Recommended tools................................................................................................... 14
Chapter 5: Screw list................................................................................................................... 15
Chapter 6: Removing the base cover............................................................................................ 17
Procedure.............................................................................................................................................................................17
Chapter 7: Replacing the base cover............................................................................................ 19
Procedure............................................................................................................................................................................ 19
Chapter 8: Removing the battery................................................................................................. 21
Lithium-ion battery precautions..................................................................................................................................... 21
Prerequisites........................................................................................................................................................................21
Procedure.............................................................................................................................................................................21
Chapter 9: Replacing the battery.................................................................................................23
Lithium-ion battery precautions.....................................................................................................................................23
Procedure ...........................................................................................................................................................................23
Post-requisites................................................................................................................................................................... 24
Chapter 10: Removing the memory modules................................................................................ 25
Prerequisites.......................................................................................................................................................................25
Procedure............................................................................................................................................................................25
Chapter 11: Replacing the memory modules................................................................................. 26
Procedure ...........................................................................................................................................................................26
Post-requisites...................................................................................................................................................................26
Chapter 12: Removing the wireless card...................................................................................... 27
Prerequisites....................................................................................................................................................................... 27
Procedure............................................................................................................................................................................ 27
Chapter 13: Replacing the wireless card...................................................................................... 29
Contents
Contents 3
Procedure............................................................................................................................................................................29
Post-requisites...................................................................................................................................................................29
Chapter 14: Removing the coin-cell battery................................................................................. 30
Prerequisites.......................................................................................................................................................................30
Procedure............................................................................................................................................................................30
Procedure....................................................................................................................................................................30
Chapter 15: Replacing the coin-cell battery................................................................................. 31
Procedure.............................................................................................................................................................................31
Procedure.......................................................................................................................................................................31
Post-requisites....................................................................................................................................................................31
Chapter 16: Removing the fan..................................................................................................... 32
Prerequisites.......................................................................................................................................................................32
Procedure............................................................................................................................................................................32
Chapter 17: Replacing the fan......................................................................................................34
Procedure............................................................................................................................................................................34
Post-requisites................................................................................................................................................................... 34
Chapter 18: Removing the solid-state drive/Intel Optane............................................................ 35
Prerequisites.......................................................................................................................................................................35
Procedure............................................................................................................................................................................35
Chapter 19: Replacing the solid-state drive/Intel Optane............................................................ 36
Procedure ...........................................................................................................................................................................36
Post-requisites...................................................................................................................................................................36
Chapter 20: Removing the hard drive.......................................................................................... 37
Prerequisites....................................................................................................................................................................... 37
Procedure............................................................................................................................................................................ 37
Chapter 21: Replacing the hard drive........................................................................................... 39
Procedure ...........................................................................................................................................................................39
Post-requisites...................................................................................................................................................................40
Chapter 22: Removing the touchpad............................................................................................ 41
Prerequisites........................................................................................................................................................................41
Procedure.............................................................................................................................................................................41
Chapter 23: Replacing the touchpad............................................................................................43
Procedure............................................................................................................................................................................43
Post-requisites................................................................................................................................................................... 44
Chapter 24: Removing the speakers............................................................................................ 45
Prerequisites.......................................................................................................................................................................45
Procedure............................................................................................................................................................................45
4Contents
Chapter 25: Replacing the speakers............................................................................................ 46
Procedure ...........................................................................................................................................................................46
Post-requisites...................................................................................................................................................................46
Chapter 26: Removing the heat sink............................................................................................ 47
Prerequisites....................................................................................................................................................................... 47
Procedure............................................................................................................................................................................ 47
Chapter 27: Replacing the heat sink............................................................................................ 48
Procedure ...........................................................................................................................................................................48
Post-requisites...................................................................................................................................................................48
Chapter 28: Removing the power-adapter port............................................................................49
Removing the display assembly..................................................................................................................................... 49
Prerequisites.................................................................................................................................................................49
Procedure......................................................................................................................................................................49
Procedure............................................................................................................................................................................ 51
Chapter 29: Replacing the power-adapter port............................................................................52
Procedure............................................................................................................................................................................52
Replacing the display assembly......................................................................................................................................52
Procedure......................................................................................................................................................................52
Post-requisites............................................................................................................................................................. 54
Chapter 30: Removing the display assembly................................................................................ 55
Prerequisites.......................................................................................................................................................................55
Procedure............................................................................................................................................................................55
Chapter 31: Replacing the display assembly.................................................................................58
Procedure............................................................................................................................................................................58
Post-requisites...................................................................................................................................................................59
Chapter 32: Removing the I/O board........................................................................................... 60
Prerequisites.......................................................................................................................................................................60
Procedure............................................................................................................................................................................60
Chapter 33: Replacing the I/O board............................................................................................61
Procedure............................................................................................................................................................................ 61
Post-requisites....................................................................................................................................................................61
Chapter 34: Removing the power-button board........................................................................... 62
Prerequisites.......................................................................................................................................................................62
Procedure............................................................................................................................................................................62
Chapter 35: Replacing the power-button board........................................................................... 64
Procedure ...........................................................................................................................................................................64
Post-requisites...................................................................................................................................................................65
Contents 5
Chapter 36: Removing the system board..................................................................................... 66
Prerequisites.......................................................................................................................................................................66
Procedure............................................................................................................................................................................66
Chapter 37: Replacing the system board..................................................................................... 69
Procedure .......................................................................................................................................................................... 69
Post-requisites....................................................................................................................................................................71
Entering the Service Tag in the BIOS setup program............................................................................................... 71
Chapter 38: Removing the power button with fingerprint reader................................................. 72
Prerequisites....................................................................................................................................................................... 72
Procedure............................................................................................................................................................................ 72
Chapter 39: Replacing the power button with fingerprint reader................................................. 73
Procedure ...........................................................................................................................................................................73
Post-requisites................................................................................................................................................................... 73
Chapter 40: Removing the palm-rest and keyboard assembly...................................................... 74
Prerequisites....................................................................................................................................................................... 74
Procedure............................................................................................................................................................................ 74
Chapter 41: Replacing the palm-rest and keyboard assembly....................................................... 76
Procedure ...........................................................................................................................................................................76
Post-requisites................................................................................................................................................................... 76
Chapter 42: Removing the display bezel...................................................................................... 78
Prerequisites....................................................................................................................................................................... 78
Procedure............................................................................................................................................................................ 78
Chapter 43: Replacing the display bezel...................................................................................... 79
Procedure ...........................................................................................................................................................................79
Post-requisites................................................................................................................................................................... 79
Chapter 44: Removing the camera...............................................................................................80
Prerequisites.......................................................................................................................................................................80
Procedure............................................................................................................................................................................80
Chapter 45: Replacing the camera............................................................................................... 81
Procedure ........................................................................................................................................................................... 81
Post-requisites....................................................................................................................................................................81
Chapter 46: Removing the display panel...................................................................................... 82
Prerequisites.......................................................................................................................................................................82
Procedure............................................................................................................................................................................82
Chapter 47: Replacing the display panel...................................................................................... 84
Procedure ...........................................................................................................................................................................84
6Contents
Post-requisites...................................................................................................................................................................85
Chapter 48: Removing the display hinges.................................................................................... 86
Prerequisites.......................................................................................................................................................................86
Procedure............................................................................................................................................................................86
Chapter 49: Replacing the display hinges.................................................................................... 87
Procedure ...........................................................................................................................................................................87
Post-requisites................................................................................................................................................................... 87
Chapter 50: Removing the display cable...................................................................................... 88
Prerequisites.......................................................................................................................................................................88
Procedure............................................................................................................................................................................88
Chapter 51: Replacing the display cable.......................................................................................89
Procedure .......................................................................................................................................................................... 89
Post-requisites...................................................................................................................................................................89
Chapter 52: Removing the display back-cover and antenna assembly.......................................... 90
Prerequisites.......................................................................................................................................................................90
Procedure............................................................................................................................................................................90
Chapter 53: Replacing the display back-cover and antenna assembly...........................................91
Procedure ........................................................................................................................................................................... 91
Post-requisites....................................................................................................................................................................91
Chapter 54: Device drivers.......................................................................................................... 92
Intel Chipset Software Installation Utility....................................................................................................................92
Video drivers.......................................................................................................................................................................92
Intel Serial IO driver.......................................................................................................................................................... 92
Intel Trusted Execution Engine Interface.................................................................................................................... 92
Intel Virtual Button driver................................................................................................................................................92
Wireless and Bluetooth drivers...................................................................................................................................... 92
Chapter 55: System setup........................................................................................................... 93
System setup......................................................................................................................................................................93
Entering BIOS setup program........................................................................................................................................ 93
Navigation keys..................................................................................................................................................................93
Boot Sequence...................................................................................................................................................................93
System setup options.......................................................................................................................................................94
System and setup password...........................................................................................................................................98
Assigning a system setup password....................................................................................................................... 99
Deleting or changing an existing system setup password.................................................................................99
Clearing CMOS settings............................................................................................................................................ 99
Clearing BIOS (System Setup) and System passwords...................................................................................100
Updating the BIOS.......................................................................................................................................................... 100
Updating the BIOS in Windows.............................................................................................................................. 100
Updating the BIOS using the USB drive in Windows........................................................................................ 100
Updating the BIOS in Linux and Ubuntu.............................................................................................................. 100
Contents 7
Updating the BIOS from the F12 One-Time boot menu...................................................................................100
Chapter 56: Troubleshooting..................................................................................................... 102
Handling swollen Lithium-ion batteries.......................................................................................................................102
SupportAssist diagnostics............................................................................................................................................. 102
System-diagnostic lights................................................................................................................................................103
Recovering the operating system................................................................................................................................104
Enabling Intel Optane memory..................................................................................................................................... 104
Disabling Intel Optane memory.....................................................................................................................................104
WiFi power cycle..............................................................................................................................................................104
Drain residual flea power (perform hard reset)....................................................................................................... 105
Chapter 57: Getting help and contacting Dell.............................................................................106
8 Contents
Before working inside your computer
NOTE: The images in this document may differ from your computer depending on the configuration you ordered.
Before you begin
1. Save and close all open files and exit all open applications.
2. Shut down your computer. Click Start > Power > Shut down.
NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down
instructions.
3. Disconnect your computer and all attached devices from their electrical outlets.
4. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.
5. Remove any media card and optical disc from your computer, if applicable.
1
Before working inside your computer 9
After working inside your computer
CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.
1. Replace all screws and ensure that no stray screws remain inside your computer.
2. Connect any external devices, peripherals, or cables you removed before working on your computer.
3. Replace any media cards, discs, or any other parts that you removed before working on your computer.
4. Connect your computer and all attached devices to their electrical outlets.
5. Turn on your computer.
2
10 After working inside your computer
Safety instructions
Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless
otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped
with your computer.
WARNING: Before working inside your computer, read the safety information that is shipped with your
computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
WARNING: Disconnect your computer from all power sources before opening the computer cover or panels.
After you finish working inside the computer, replace all covers, panels, and screws before connecting your
computer to an electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is flat, dry, and clean.
CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching the
pins and the contacts.
CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical
assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the
safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal
surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal
surface to dissipate static electricity which could harm internal components.
CAUTION: When you disconnect a cable, pull it by its connector or its pull tab, not the cable itself. Some cables
have connectors with locking tabs or thumbscrews that you must disengage before disconnecting the cable.
When disconnecting cables, keep them evenly aligned to avoid bending the connector pins. When connecting
cables, ensure that the ports and the connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
CAUTION: Exercise caution when handling Lithium-ion batteries in laptops. Swollen batteries should not be used
and should be replaced and disposed properly.
NOTE: The color of your computer and certain components may appear differently than shown in this document.
Electrostatic discharge—ESD protection
ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards,
processors, memory DIMMs, and system boards. Very slight charges can damage circuits in ways that may not be obvious, such
as intermittent problems or a shortened product life span. As the industry pushes for lower power requirements and increased
density, ESD protection is an increasing concern.
Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than
in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.
Two recognized types of ESD damage are catastrophic and intermittent failures.
●Catastrophic – Catastrophic failures represent approximately 20 percent of ESD-related failures. The damage causes
an immediate and complete loss of device functionality. An example of catastrophic failure is a memory DIMM that has
received a static shock and immediately generates a "No POST/No Video" symptom with a beep code emitted for missing or
nonfunctional memory.
3
Safety instructions 11
●Intermittent – Intermittent failures represent approximately 80 percent of ESD-related failures. The high rate of
intermittent failures means that most of the time when damage occurs, it is not immediately recognizable. The DIMM
receives a static shock, but the tracing is merely weakened and does not immediately produce outward symptoms related to
the damage. The weakened trace may take weeks or months to melt, and in the meantime may cause degradation of memory
integrity, intermittent memory errors, etc.
The more difficult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded")
failure.
Perform the following steps to prevent ESD damage:
●Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do not
provide adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on parts
with increased sensitivity to ESD damage.
●Handle all static-sensitive components in a static-safe area. If possible, use anti-static floor pads and workbench pads.
●When unpacking a static-sensitive component from its shipping carton, do not remove the component from the anti-static
packing material until you are ready to install the component. Before unwrapping the anti-static packaging, ensure that you
discharge static electricity from your body.
●Before transporting a static-sensitive component, place it in an anti-static container or packaging.
ESD field service kit
The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main components:
anti-static mat, wrist strap, and bonding wire.
Components of an ESD field service kit
The components of an ESD field service kit are:
●Anti-Static Mat – The anti-static mat is dissipative and parts can be placed on it during service procedures. When using an
anti-static mat, your wrist strap should be snug and the bonding wire should be connected to the mat and to any bare metal
on the system being worked on. Once deployed properly, service parts can be removed from the ESD bag and placed directly
on the mat. ESD-sensitive items are safe in your hand, on the ESD mat, in the system, or inside a bag.
●Wrist Strap and Bonding Wire – The wrist strap and bonding wire can be either directly connected between your wrist
and bare metal on the hardware if the ESD mat is not required, or connected to the anti-static mat to protect hardware that
is temporarily placed on the mat. The physical connection of the wrist strap and bonding wire between your skin, the ESD
mat, and the hardware is known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never
use wireless wrist straps. Always be aware that the internal wires of a wrist strap are prone to damage from normal wear
and tear, and must be checked regularly with a wrist strap tester in order to avoid accidental ESD hardware damage. It is
recommended to test the wrist strap and bonding wire at least once per week.
●ESD Wrist Strap Tester – The wires inside of an ESD strap are prone to damage over time. When using an unmonitored
kit, it is a best practice to regularly test the strap prior to each service call, and at a minimum, test once per week. A
wrist strap tester is the best method for doing this test. If you do not have your own wrist strap tester, check with your
regional office to find out if they have one. To perform the test, plug the wrist-strap's bonding-wire into the tester while it is
strapped to your wrist and push the button to test. A green LED is lit if the test is successful; a red LED is lit and an alarm
sounds if the test fails.
●Insulator Elements – It is critical to keep ESD sensitive devices, such as plastic heat sink casings, away from internal parts
that are insulators and often highly charged.
●Working Environment – Before deploying the ESD Field Service kit, assess the situation at the customer location. For
example, deploying the kit for a server environment is different than for a desktop or portable environment. Servers are
typically installed in a rack within a data center; desktops or portables are typically placed on office desks or cubicles. Always
look for a large open flat work area that is free of clutter and large enough to deploy the ESD kit with additional space to
accommodate the type of system that is being repaired. The workspace should also be free of insulators that can cause an
ESD event. On the work area, insulators such as Styrofoam and other plastics should always be moved at least 12 inches or
30 centimeters away from sensitive parts before physically handling any hardware components.
●ESD Packaging – All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded
bags are preferred. However, you should always return the damaged part using the same ESD bag and packaging that the
new part arrived in. The ESD bag should be folded over and taped shut and all the same foam packing material should be
used in the original box that the new part arrived in. ESD-sensitive devices should be removed from packaging only at an
ESD-protected work surface, and parts should never be placed on top of the ESD bag because only the inside of the bag is
shielded. Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag.
●Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts
to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.
12 Safety instructions
ESD protection summary
It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static
mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all
insulator parts while performing service and that they use anti-static bags for transporting sensitive components.
Transporting sensitive components
When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place
these parts in anti-static bags for safe transport.
Lifting equipment
Adhere to the following guidelines when lifting heavy weight equipment:
CAUTION: Do not lift greater than 50 pounds. Always obtain additional resources or use a mechanical lifting
device.
1. Get a firm balanced footing. Keep your feet apart for a stable base, and point your toes out.
2. Tighten stomach muscles. Abdominal muscles support your spine when you lift, offsetting the force of the load.
3. Lift with your legs, not your back.
4. Keep the load close. The closer it is to your spine, the less force it exerts on your back.
5. Keep your back upright, whether lifting or setting down the load. Do not add the weight of your body to the load. Avoid
twisting your body and back.
6. Follow the same techniques in reverse to set the load down.
Safety instructions 13
Recommended tools
The procedures in this document may require the following tools:
●Phillips screwdriver #1
●Flat-head screwdriver
●Plastic scribe
4
14 Recommended tools
Screw list
NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and
then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is
restored when the component is replaced.
NOTE: Some computers have magnetic surfaces. Ensure that the screws are not left attached to such surfaces when
replacing a component.
NOTE: Screw color may vary with the configuration ordered.
Table 1. Screw list
Component Secured to Screw type Quantity Screw image
Base cover Palm rest and keyboard
assembly
M2x2 2
Base cover Palm rest and keyboard
assembly
M2x4 1
Base cover Palm rest and keyboard
assembly
M2.5x7 6
NOTE: Screw color
may vary depending
on the configuration
ordered.
Battery Palm rest and keyboard
assembly
M2x3 4
Display panel Display back-cover and
antenna assembly
M2x2 4
Fan Palm rest and keyboard
assembly
M2.5x5 3
Hard-drive assembly Palm rest and keyboard
assembly
M2x3 4
Hard-drive bracket Hard drive M3x3 4
Heat sink System board M2x3 3
Hinges Palm rest and keyboard
assembly
M2.5x5 5
Hinge brackets Display back-cover and
antenna assembly
(M2.5x4) 8
Hinge brackets Display back-cover and
antenna assembly
M2x2 2
5
Screw list 15
Table 1. Screw list (continued)
Component Secured to Screw type Quantity Screw image
I/O board Palm rest and keyboard
assembly
M2x4 2
Power-adapter port Palm rest and keyboard
assembly
M2x3 1
Power-button board Palm rest and keyboard
assembly
M2x2 1
Power button with
fingerprint reader
(optional)
Palm rest and keyboard
assembly
M2x2 1
Solid-state drive/Intel
Optane
Palm rest and keyboard
assembly
M2x2.2 1
System board Palm rest and keyboard
assembly
M2x4 1
Touchpad Palm rest and keyboard
assembly
M2x2 4
Wireless-card bracket System board M2x3 1
16 Screw list
Removing the base cover
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1. Loosen the three captive screws on the base cover.
2. Remove the screw (M2x4) that secures the base cover to the palm rest and keyboard assembly.
3. Remove the six screws (M2.5x7) that secure the base cover to the palm rest and keyboard assembly.
4. Pry the base cover starting from the top-left corner of the computer base.
5. Lift the base cover off the palm rest and keyboard assembly.
6
Removing the base cover 17
NOTE: The following steps are applicable only if you want to further remove any other component from your computer.
6. Disconnect the battery cable from the system board.
7. Press and hold the power button for 5 seconds to ground the computer and drain the flea power.
18 Removing the base cover
Replacing the base cover
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1. Connect the battery cable to the system board, if applicable.
CAUTION: To avoid accidental damage to the power-adapter port, do not press the base cover against the
power-adapter port when you snap the base cover to the computer base.
2. Place the base cover on the palm rest and keyboard assembly.
3. Snap the base cover into place starting from the power-adapter port.
4. Tighten the three captive screws that secure the base cover to the palm rest and keyboard assembly.
5. Replace the six screws (M2.5x7) that secure the base cover to the palm rest and keyboard assembly.
6. Replace the screw (M2x4) that secures the base cover to the palm rest and keyboard assembly.
7
Replacing the base cover 19
20 Replacing the base cover
Removing the battery
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Lithium-ion battery precautions
CAUTION:
●Exercise caution when handling Lithium-ion batteries.
●Discharge the battery completely before removing it. Disconnect the AC power adapter from the system and
operate the computer solely on battery power—the battery is fully discharged when the computer no longer
turns on when the power button is pressed.
●Do not crush, drop, mutilate, or penetrate the battery with foreign objects.
●Do not expose the battery to high temperatures, or disassemble battery packs and cells.
●Do not apply pressure to the surface of the battery.
●Do not bend the battery.
●Do not use tools of any kind to pry on or against the battery.
●Ensure any screws during the servicing of this product are not lost or misplaced, to prevent accidental
puncture or damage to the battery and other system components.
●If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing,
bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical
support for assistance. See www.dell.com/contactdell.
●Always purchase genuine batteries from www.dell.com or authorized Dell partners and resellers.
●Swollen batteries should not be used and should be replaced and disposed properly. For guidelines on how to
handle and replace swollen Lithium-ion batteries, see Handling swollen Lithium-ion batteries.
Prerequisites
Remove the base cover.
Procedure
1. Remove the four screws (M2x3) that secure the battery to the palm rest and keyboard assembly.
2. Lift the battery off the palm rest and keyboard assembly.
8
Removing the battery 21
22 Removing the battery
Replacing the battery
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Lithium-ion battery precautions
CAUTION:
●Exercise caution when handling Lithium-ion batteries.
●Discharge the battery completely before removing it. Disconnect the AC power adapter from the system and
operate the computer solely on battery power—the battery is fully discharged when the computer no longer
turns on when the power button is pressed.
●Do not crush, drop, mutilate, or penetrate the battery with foreign objects.
●Do not expose the battery to high temperatures, or disassemble battery packs and cells.
●Do not apply pressure to the surface of the battery.
●Do not bend the battery.
●Do not use tools of any kind to pry on or against the battery.
●Ensure any screws during the servicing of this product are not lost or misplaced, to prevent accidental
puncture or damage to the battery and other system components.
●If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing,
bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical
support for assistance. See www.dell.com/contactdell.
●Always purchase genuine batteries from www.dell.com or authorized Dell partners and resellers.
●Swollen batteries should not be used and should be replaced and disposed properly. For guidelines on how to
handle and replace swollen Lithium-ion batteries, see Handling swollen Lithium-ion batteries.
Procedure
1. Align the screw holes on the battery with the screw holes on the palm rest and keyboard assembly.
2. Replace the four screws (M2x3) that secure the battery to the palm rest and keyboard assembly.
9
Replacing the battery 23
Removing the memory modules
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
Remove the base cover.
Procedure
1. Locate the memory module on your computer.
2. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory
module pops up.
3. Remove the memory module from the memory-module slot.
10
Removing the memory modules 25
Replacing the memory modules
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1. Align the notch on the memory module with the tab on the memory-module slot.
2. Slide the memory module firmly into the slot at an angle.
3. Press the memory module down until it clicks into place.
NOTE: If you do not hear the click, remove the memory module and reinstall it.
Post-requisites
Replace the base cover.
11
26 Replacing the memory modules
Removing the wireless card
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
Remove the base cover.
Procedure
1. Locate the wireless card on your computer.
2. Remove the screw (M2x3) that secures the wireless-card bracket to the system board.
3. Slide and remove the wireless-card bracket from the wireless card.
4. Using a plastic scribe, disconnect the antenna cables from the wireless card.
5. Slide and remove the wireless card from the wireless-card slot.
12
Removing the wireless card 27
28 Removing the wireless card
Replacing the wireless card
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
CAUTION: To avoid damage to the wireless card, do not place any cables under it.
1. Connect the antenna cables to the wireless card.
The following table provides the antenna-cable color scheme for the wireless card supported by your computer.
Table 2. Antenna-cable color scheme
Connectors on the wireless card Antenna-cable color
Main (white triangle) White
Auxiliary (black triangle) Black
2. Slide and replace the wireless-card bracket on the wireless-card.
3. Align the notch on the wireless card with the tab on the wireless-card slot and insert the wireless card at an angle into the
wireless-card slot.
4. Replace the screw (M2x3) that secures the wireless-card bracket to the wireless card and the palm rest and keyboard
assembly.
Post-requisites
Replace the base cover.
13
Replacing the wireless card 29
Removing the coin-cell battery
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is
recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
Prerequisites
Remove the base cover.
Procedure
CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. Before removing
the coin-cell battery, it is recommended to note the BIOS setup program’s settings.
Procedure
1. Disconnect the coin-cell battery cable from the I/O board.
2. Peel the coin-cell battery cable from the palm rest and keyboard assembly.
14
30 Removing the coin-cell battery
Replacing the coin-cell battery
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
Procedure
1. Adhere the coin-cell battery on the palm rest and keyboard assembly.
2. Connect the coin-cell battery cable to the I/O board.
Post-requisites
Replace the base cover.
15
Replacing the coin-cell battery 31
Removing the fan
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
Remove the base cover.
Procedure
1. Open the latch and disconnect the display cable from the system board.
2. Remove the display cable from the routing guides on the fan.
3. Disconnect the fan cable from the system board.
4. Remove the three screws (M2.5x5) that secure the fan to the palm rest and keyboard board assembly.
5. Lift the fan off the palm rest and keyboard board assembly.
16
32 Removing the fan
Removing the fan 33
Replacing the fan
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1. Align the screw holes on the fan with the screw holes on to the palm rest and keyboard board assembly.
2. Replace the three screws (M2.5x5) that secure the fan to the palm rest and keyboard board assembly.
3. Connect the fan cable to the system board.
4. Route the display cable through the routing guides on the fan.
5. Connect the display cable to its connector on system board and close the latch to secure the cable.
Post-requisites
Replace the base cover.
17
34 Replacing the fan
Removing the solid-state drive/Intel Optane
You need to disable the Intel Optane device before removing it from your computer. For more information about disabling the
Intel Optane device, see Disabling Intel Optane memory.
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
Remove the base cover.
Procedure
1. Loosen the two captive screws that secure the solid-state drive shield/Intel Optane shield and solid-state drive/Intel Optane
to the palm rest and keyboard assembly.
NOTE: solid-state drive shield/Intel Optane shield is available only on computers shipped with NVMe solid-state drive/
Intel Optane. In computers shipped with SATA solid-state drive/Intel Optane, remove the screw (M2x2.2) that secures
the solid-state drive/Intel Optane to the palm rest and keyboard assembly.
2. Lift the solid-state drive shield/Intel Optane shield off the palm rest and keyboard assembly.
3. Slide and remove the solid-state drive/Intel Optane from the solid-state drive/Intel Optane slot.
18
Removing the solid-state drive/Intel Optane 35
Replacing the solid-state drive/Intel Optane
Enable the Intel Optane device after you replace it. For more information about enabling the Intel Optane device, see Enabling
Intel Optane memory.
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.
Procedure
1. Align the notch on the solid-state drive/Intel Optane with the tab on the solid-state drive/Intel Optane slot.
2. Slide the solid-state drive/Intel Optane into the solid-state drive/Intel Optane slot.
3. Align the screw holes on the solid-state drive shield/Intel Optane shield with the screw holes on the palm rest and keyboard
assembly.
4. Tighten the two captive screws that secure the solid-state drive shield/Intel Optane shield and solid-state drive/Intel
Optane to the palm rest and keyboard assembly.
Post-requisites
Replace the base cover.
19
36 Replacing the solid-state drive/Intel Optane
Removing the hard drive
If your computer is using a SATA storage device accelerated by Intel Optane memory, disable Intel Optane before removing the
SATA storage device. For more information about disabling the Intel Optane, see Disabling Intel Optane.
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
Prerequisites
1. Remove the base cover.
2. Remove the battery.
Procedure
1. Open the latch and disconnect the hard-drive cable from the system board.
2. Remove the four screws (M2x3) that secure the hard-drive assembly to the palm rest and keyboard assembly.
3. Lift the hard-drive assembly along with its cable off the palm rest and keyboard assembly.
4. Disconnect the interposer from the hard-drive assembly.
20
Removing the hard drive 37
5. Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive.
6. Lift the hard-drive bracket off the hard drive.
38 Removing the hard drive
Replacing the hard drive
Enable Intel Optane after replacing the SATA storage. For more information about enabling the Intel Optane, see Enabling Intel
Optane.
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
Procedure
1. Align the screw holes on the hard-drive bracket with the screw holes on the hard drive.
2. Replace the four screws (M3x3) that secure the hard-drive bracket to the hard drive.
3. Connect the interposer to the hard-drive assembly.
4. Align the screw holes on the hard-drive assembly with the screw holes on the palm rest and keyboard assembly.
5. Replace the four screws (M2x3) that secure the hard-drive assembly to the palm rest and keyboard assembly.
6. Connect the hard-drive cable to the system board and close the latch to secure the cable.
21
Replacing the hard drive 39
Removing the touchpad
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1. Remove the base cover.
2. Remove the battery.
Procedure
1. Open the latch and disconnect the hard-drive cable from the system board.
2. Open the latch and disconnect the touchpad cable from the system board.
3. Open the latch and disconnect the keyboard back-light cable from the system board.
4. Gently peel the tape that secures the touchpad to the palm rest and keyboard assembly.
5. Remove the four screws (M2x2) that secure the touchpad to the palm rest and keyboard assembly.
6. Slide and lift the touchpad off the palm rest and keyboard assembly.
22
Removing the touchpad 41
42 Removing the touchpad
Replacing the touchpad
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
NOTE: Ensure that the touchpad is aligned with the guides available on the palm-rest and keyboard assembly, and the gap
on either sides of the touchpad is equal.
1. Slide and place the touchpad into the slot on the palm rest and keyboard assembly.
2. Replace the four screws (M2x2) that secure the touchpad to the palm rest and keyboard assembly.
3. Adhere the tape that secures the touchpad to the palm rest and keyboard assembly.
4. Slide the hard-drive cable into the connector on the system board and close the latch to secure the cable.
5. Slide the touchpad cable into the connector on the system board and close the latch to secure the cable.
6. Slide the keyboard back-light cable into the connector on the system board and close the latch to secure the cable.
23
Replacing the touchpad 43
Removing the speakers
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1. Remove the base cover.
2. Remove the solid-state drive/Intel Optane.
Procedure
1. Disconnect the speaker cable from the system board and lift the right speaker off the palm rest and keyboard assembly.
2. Note the speaker cable routing and remove it from the routing guides on palm rest and key board assembly.
3. Lift the left speaker, along with the cable, off the palm rest and keyboard assembly.
24
Removing the speakers 45
Replacing the speakers
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
NOTE: If the rubber grommets are pushed out when removing the speakers, push them back in before replacing the
speakers.
1. Using the alignment posts and rubber grommets, place the left speakers in the slots on the palm rest and keyboard assembly.
2. Route the speaker cable through the routing guides on the palm rest and keyboard assembly and replace the right speaker.
3. Connect the speaker cable to the system board.
Post-requisites
1. Replace the solid-state drive/Intel Optane.
2. Replace the base cover.
25
46 Replacing the speakers
Removing the heat sink
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you
touch it.
CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils
in your skin can reduce the heat transfer capability of the thermal grease.
Prerequisites
Remove the base cover.
Procedure
1. In the reverse order (4->3->2->1), loosen the four captive screws that secure the heat sink to the system board.
2. Lift the heat sink off the system board.
26
Removing the heat sink 47
Replacing the heat sink
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.
NOTE: If either the system board or the heat sink is replaced, use the thermal pad/paste provided in the kit to ensure that
thermal conductivity is achieved.
Procedure
1. Place the heat sink on the system board and align the screw holes on the heat sink with the screw holes on the system
board.
2. Tighten the captive screws in the sequential order (as given on the heat sink) to secure the heat sink to the system board.
Post-requisites
Replace the base cover.
27
48 Replacing the heat sink
Removing the power-adapter port
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Removing the display assembly
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1. Remove the base cover.
2. Remove the wireless card.
Procedure
1. Open the latch and disconnect the display cable from the system board.
2. Note the routing of the display cable and remove the cable from its routing guides on the fan and palm rest and keyboard
assembly.
28
Removing the power-adapter port 49
3. Remove the six screws (M2.5x5) that secure the left and right hinges to the system board and palm rest and keyboard
assembly.
4. Open the hinges.
5. Lift the palm rest and keyboard assembly at an angle.
6. Slide and remove the palm rest and keyboard assembly off the display assembly.
7. After performing all the above steps, you are left with display assembly.
50 Removing the power-adapter port
Procedure
1. Remove the three screws (M2.5x5) that secure the right hinge to the system board and palm rest assembly.
2. Lift the right hinge.
3. Disconnect the power-adapter port cable from the system board.
4. Note the power-adapter port cable routing and remove it from the routing guides on the palm rest and keyboard assembly.
5. Remove the screw (M2x2) that secures the power-adapter port to the palm rest and keyboard assembly.
6. Lift the power-adapter port, along with its cable, off the palm rest and keyboard assembly.
Removing the power-adapter port 51
Replacing the power-adapter port
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1. Align the screw hole on the power-adapter port with the screw hole on the palm rest and keyboard assembly.
2. Replace the screw (M2x2) that secures the power-adapter port to the palm rest and keyboard assembly.
3. Route the power-adapter port cable through the routing guides on the palm rest and keyboard assembly.
4. Connect the power-adapter port cable to the system board.
5. Close the right hinge.
6. Replace the three screws (M2.5x5) that secure the right hinge to the system board and palm rest assembly.
Replacing the display assembly
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
NOTE: Ensure that the hinges are opened to the maximum before replacing the display assembly on palm rest and keyboard
assembly.
29
52 Replacing the power-adapter port
1. Slide the palm rest and keyboard assembly at an angle.
2. Close the palm rest and keyboard assembly.
3. Using the alignment posts, press the hinges down on the system board and the palm rest and keyboard assembly.
4. Replace the six screws (M2.5x5) that secure the left and right hinges to the system board and palm rest and keyboard
assembly.
5. Route the display cable through the routing guides on the fan and the palm rest and keyboard assembly.
6. Slide the display cable to the connector on the system board and close the latch to secure the cable.
Replacing the power-adapter port 53
Removing the display assembly
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1. Remove the base cover.
2. Remove the wireless card.
Procedure
1. Open the latch and disconnect the display cable from the system board.
2. Note the routing of the display cable and remove the cable from its routing guides on the fan and palm rest and keyboard
assembly.
3. Remove the six screws (M2.5x5) that secure the left and right hinges to the system board and palm rest and keyboard
assembly.
4. Open the hinges.
30
Removing the display assembly 55
5. Lift the palm rest and keyboard assembly at an angle.
6. Slide and remove the palm rest and keyboard assembly off the display assembly.
7. After performing all the above steps, you are left with display assembly.
56 Removing the display assembly
Removing the display assembly 57
Replacing the display assembly
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
NOTE: Ensure that the hinges are opened to the maximum before replacing the display assembly on palm rest and keyboard
assembly.
1. Slide the palm rest and keyboard assembly at an angle.
2. Close the palm rest and keyboard assembly.
3. Using the alignment posts, press the hinges down on the system board and the palm rest and keyboard assembly.
4. Replace the six screws (M2.5x5) that secure the left and right hinges to the system board and palm rest and keyboard
assembly.
31
58 Replacing the display assembly
5. Route the display cable through the routing guides on the fan and the palm rest and keyboard assembly.
6. Slide the display cable to the connector on the system board and close the latch to secure the cable.
Post-requisites
1. Replace the wireless card.
2. Replace the base cover.
Replacing the display assembly 59
Removing the I/O board
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. Before removing
the I/O board along with the coin-cell battery, it is recommended to note the BIOS setup program’s settings.
1. Remove the base cover.
2. Remove the battery.
3. Remove the hard drive.
Procedure
1. Disconnect the coin-cell battery cable from the I/O board.
2. Open the latch and disconnect the I/O-board cable from the system board.
3. Remove the two screws (M2x4) that secure the I/O board to the palm rest and keyboard assembly.
4. Lift the I/O board off the palm rest and keyboard assembly.
32
60 Removing the I/O board
Replacing the I/O board
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1. Using the alignment posts, place the I/O board on the palm rest and keyboard assembly.
2. Replace the screw (M2x4) that secures the I/O board to the palm rest and keyboard assembly.
3. Connect the I/O-board cable to the system board and close the latch to secure the cable.
4. Connect the coin-cell battery cable to the I/O board.
Post-requisites
1. Replace the hard drive.
2. Replace the battery.
3. Replace the base cover.
33
Replacing the I/O board 61
Removing the power-button board
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1. Remove the base cover.
2. Remove the fan.
Procedure
1. Remove the three screws (M2.5x5) that secure the left hinge to palm rest and keyboard assembly.
2. Open the left hinge.
3. Open the latch and disconnect the power-button board cable from the system board.
4. Peel off the tape that secures the power-button board to the palm rest and keyboard assembly.
5. Remove the screw (M2x3) that secures the power-button board to the palm rest and keyboard assembly.
6. Lift the power-button board, along with the cable, off the palm rest and keyboard assembly.
34
62 Removing the power-button board
Removing the power-button board 63
Replacing the power-button board
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1. Place the power-button board on the palm rest and keyboard assembly and align the screw hole on the power-button board
with the screw hole on the palm rest and keyboard assembly.
2. Replace the screw (M2x3) that secures the power-button board to the palm rest and keyboard assembly.
3. Adhere the tape that secures the power-button board to the palm rest and keyboard assembly.
4. Slide the power-button cable to the system board and close the latch to secure the cable.
5. Close the left hinge.
6. Replace the three screws (M2.5x5) that secure the left hinge to palm rest and keyboard assembly.
35
64 Replacing the power-button board
Removing the system board
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup
program after you replace the system board.
NOTE: Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program. You
must make the appropriate changes again after you replace the system board.
NOTE: Before disconnecting the cables from the system board, note the location of the connectors so that you can
reconnect the cables correctly after you replace the system board.
Prerequisites
1. Remove the base cover.
2. Remove the battery.
3. Remove the memory modules.
4. Remove the wireless card.
5. Remove the solid-state drive/Intel Optane.
6. Remove the fan.
7. Remove the heat sink.
Procedure
1. Disconnect the power-adapter port cable from the system board.
2. Disconnect the speaker cable from the system board.
3. Open the latch and disconnect the keyboard from the system board.
4. Open the latch and disconnect the keyboard back-light cable from the system board.
5. Open the latch and disconnect the touchpad cable from the system board.
6. Open the latch and disconnect the hard-drive cable from the system board.
7. Open the latch and disconnect the I/O board cable from the system board.
8. Open the latch and disconnect the finger-print reader cable from the system board.
9. Open the latch and disconnect the display cable from the system board.
10. Open the latch and disconnect the power-button board cable from the system board.
36
66 Removing the system board
11. Remove the three screws (M2.5x5) that secure the right hinge to the system board.
12. Open the right hinge.
13. Remove the screw (M2x4) that secures the system board to palm rest and keyboard assembly.
14. Lift the system board off the palm rest and keyboard assembly.
Removing the system board 67
68 Removing the system board
Replacing the system board
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup
program after you replace the system board.
NOTE: Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program. You
must make the appropriate changes again after you replace the system board.
Procedure
1. Align the screw hole on the system board with the screw hole on the palm rest and keyboard assembly.
2. Replace the screw (M2x4) that secures the system board to the palm rest and keyboard assembly.
3. Close the right display hinge.
4. Replace the three screws (M2.5x5) that secure the right hinge to the system board.
37
Replacing the system board 69
5. Slide the finger-print reader cable into the connector on the system board and close the latch.
6. Slide the I/O-board cable into the connector on the system board and close the latch.
7. Slide the hard-drive cable into the connector on the system board and close the latch.
8. Slide the touchpad cable into the connector on the system board and close the latch.
9. Slide the keyboard back-light cable into the connector on the system board and close the latch.
10. Slide the keyboard cable into the connector on the system board and close the latch.
11. Connect the speaker cable to the system board.
12. Connect the power-adapter port cable to the system board.
13. Slide the power-button board cable into the connector on the system board and close the latch.
14. Open the latch and connect the display cable to the system board.
70 Replacing the system board
Post-requisites
1. Replace the heat sink.
2. Replace the fan.
3. Replace the solid-state drive/Intel Optane.
4. Replace the wireless card.
5. Replace the memory modules.
6. Replace the battery.
7. Replace the base cover.
Entering the Service Tag in the BIOS setup program
1. Turn on or restart your computer.
2. Press F2 when the Dell logo is displayed to enter the BIOS setup program.
3. Navigate to the Main tab and enter the Service Tag in the Service Tag Input field.
NOTE: Service tag is the alphanumeric identifier located at the back side of your computer.
Replacing the system board 71
Removing the power button with fingerprint
reader
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1. Remove the base cover.
2. Remove the battery.
3. Remove the solid-state drive/Intel Optane.
4. Remove the fan.
5. Remove the heat sink.
6. Remove the wireless card.
7. Remove the power-button board.
8. Remove the system board.
Procedure
1. Peel the fingerprint reader cable off the palm rest and keyboard assembly.
2. Remove the screw (M2x2) that secures the power button with fingerprint reader to the palm rest and keyboard assembly.
3. Using a plastic scribe, release the fingerprint-reader board from the palm rest and keyboard assembly.
4. Lift the power button with fingerprint reader, along with its cable, off the palm rest and keyboard assembly.
38
72 Removing the power button with fingerprint reader
Replacing the power button with fingerprint
reader
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1. Using the alignment posts, align and place the power button with fingerprint reader on the palm rest and keyboard assembly.
2. Replace the screw (M2x2) that secures the power button with fingerprint reader to the palm rest and keyboard assembly.
3. Adhere the fingerprint reader cable on the palm rest and keyboard assembly.
Post-requisites
1. Replace the system board.
2. Replace the power-button board.
3. Replace the wireless card.
4. Replace the heat sink.
5. Replace the fan.
6. Replace the solid-state drive/Intel Optane.
7. Replace the battery.
8. Replace the base cover.
39
Replacing the power button with fingerprint reader 73
Removing the palm-rest and keyboard
assembly
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1. Remove the base cover.
2. Remove the battery.
3. Remove the fan.
4. Remove the heat sink.
5. Remove the solid-state drive/Intel Optane.
6. Remove the wireless card.
7. Remove the speakers.
8. Remove the hard drive.
9. Remove the touchpad.
10. Remove the power-adapter port.
11. Remove the display assembly.
12. Remove the I/O board.
13. Remove the power-button board.
14. Remove the system board.
15. Remove the power button with fingerprint reader (optional).
Procedure
After performing the above steps, we are left with the palm rest and keyboard assembly.
40
74 Removing the palm-rest and keyboard assembly
Removing the palm-rest and keyboard assembly 75
Replacing the palm-rest and keyboard
assembly
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
Place the palm rest and keyboard assembly on a flat
surface.
Post-requisites
1. Replace the power button with fingerprint reader (optional).
2. Replace the system board.
3. Replace the power-button board.
4. Replace the I/O board.
5. Replace the display assembly.
6. Replace the power-adapter port.
7. Replace the touchpad.
41
76 Replacing the palm-rest and keyboard assembly
Removing the display bezel
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1. Remove the base cover.
2. Remove the wireless card.
3. Remove the display assembly.
Procedure
1. Using a plastic scribe, carefully pry up the display bezel from the top-left outer edge of the display back-cover and antenna
assembly.
2. Remove the display bezel off the display back-cover and antenna assembly.
42
78 Removing the display bezel
Replacing the display bezel
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
Align the display bezel with the display back-cover and antenna assembly, and then gently snap the display bezel into
place.
Post-requisites
1. Replace the display assembly.
2. Replace the wireless card.
3. Replace the base cover.
43
Replacing the display bezel 79
Removing the camera
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1. Remove the base cover.
2. Remove the wireless card.
3. Remove the display assembly.
4. Remove the display bezel.
Procedure
1. Using a plastic scribe, gently pry the camera off the display back-cover and antenna assembly.
2. Disconnect the camera cable from the camera module.
3. Lift the camera module from the display back-cover and antenna assembly.
44
80 Removing the camera
Replacing the camera
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1. Align the camera module with the camera cable.
2. Connect the camera cable to the camera module.
3. Using the alignment post adhere the camera module to the display back-cover and antenna assembly.
Post-requisites
1. Replace the display bezel.
2. Replace the display assembly.
3. Replace the wireless card.
4. Replace the base cover.
45
Replacing the camera 81
Removing the display panel
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1. Remove the base cover.
2. Remove the wireless card.
3. Remove the display assembly.
4. Remove the display bezel.
Procedure
1. Remove the four screws (M2x2) that secure the display panel to the display back-cover and antenna assembly.
2. Lift the display panel and turn it over.
3. Peel the tape adhering the display cable to the back of the display panel.
4. Lift the latch and disconnect the display cable from the display-panel cable connector.
5. Lift the display panel away from the display back-cover and antenna assembly.
46
82 Removing the display panel
Removing the display panel 83
Replacing the display panel
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1. Place the display panel on a flat and clean surface.
2. Connect the display cable to the connector at the back of the display panel and close the latch to secure the cable.
3. Adhere the tape that secures the display cable to the back of the display panel.
4. Place the display panel on the display back-cover and antenna assembly.
5. Align the screw holes on the display panel with the screw holes on the display back-cover and antenna assembly and
Rreplace the screws that secure the display panel to the display back-cover and antenna assembly.
47
84 Replacing the display panel
Removing the display hinges
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1. Remove the base cover.
2. Remove the wireless card.
3. Remove the display assembly.
4. Remove the display bezel.
5. Remove the display panel.
Procedure
1. Remove the eight screws (M2.5x2.5) that secure the hinges to the display back-cover and antenna assembly.
2. Remove the two screws (M2x2) that secure the hinge brackets to the display back-cover and antenna assembly.
3. Lift the hinges and brackets off the display back-cover and antenna assembly.
48
86 Removing the display hinges
Replacing the display hinges
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1. Align the screw holes on the hinges and brackets with the screw holes on the display back-cover and antenna assembly.
2. Replace the two screws (M2x2) that secure the hinge plates to the display back-cover and antenna assembly.
3. Replace the eight screws (M2.5x2.5) that secure the hinges to the display back-cover and antenna assembly .
Post-requisites
1. Replace the display panel.
2. Replace the display bezel.
3. Replace the display assembly.
4. Replace the wireless card.
5. Replace the base cover.
49
Replacing the display hinges 87
Removing the display cable
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1. Remove the base cover.
2. Remove the wireless card.
3. Remove the display assembly.
4. Remove the display bezel.
5. Remove the display panel.
6. Remove the display hinges.
Procedure
1. Disconnect the camera cable from the camera module.
2. Note the display cable routing and remove the cable from the routing guides on the display back-cover and antenna
assembly.
3. Remove the display cable from the display back-cover and antenna assembly.
50
88 Removing the display cable
Replacing the display cable
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1. Route the display cable along the routing guides, starting from the bottom of the display (near the hinges).
2. Route the rest of the display cable along the routing guides on the left side of the display back-cover and antenna assembly.
3. Slide the camera cable into the connector on the camera module to secure the cable.
Post-requisites
1. Replace the display hinges.
2. Replace the display panel.
3. Replace the display bezel.
4. Replace the display assembly.
5. Replace the wireless card.
6. Replace the base cover.
51
Replacing the display cable 89
Removing the display back-cover and
antenna assembly
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1. Remove the base cover.
2. Remove the wireless card.
3. Remove the display assembly.
4. Remove the display bezel.
5. Remove the camera.
6. Remove the display panel.
7. Remove the display hinges.
8. Remove the display cable.
Procedure
After performing all the above steps, we are left with the display back-cover and antenna assembly.
52
90 Removing the display back-cover and antenna assembly
Replacing the display back-cover and
antenna assembly
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
Place the display back-cover and antenna assembly on a clean and flat surface.
Post-requisites
1. Replace the display cable.
2. Replace the display hinges.
3. Replace the display panel.
4. Replace the camera.
5. Replace the display bezel.
6. Replace the display assembly.
7. Replace the wireless card.
8. Replace the base cover.
53
Replacing the display back-cover and antenna assembly 91
Device drivers
Intel Chipset Software Installation Utility
In the Device Manager, check if the chipset driver is installed.
Install the Intel chipset updates from www.dell.com/support.
Video drivers
In the Device Manager, check if the video driver is installed.
Install the video driver update from www.dell.com/support.
Intel Serial IO driver
In the Device Manager, check if the Intel Serial IO driver is installed.
Install the driver updates from www.dell.com/support.
Intel Trusted Execution Engine Interface
In the Device Manager, check if the Intel Trusted Execution Engine Interface driver is installed.
Install the driver update from www.dell.com/support.
Intel Virtual Button driver
In the Device Manager, check if the Intel Virtual Button driver is installed.
Install the driver updates from www.dell.com/support.
Wireless and Bluetooth drivers
In the Device Manager, check if the network card driver is installed.
Install the driver updates from www.dell.com/support.
In the Device Manager, check if the Bluetooth driver is installed.
Install the driver updates from www.dell.com/support.
54
92 Device drivers
System setup
NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed.
System setup
CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program.
Certain changes can make your computer work incorrectly.
NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen
information for future reference.
Use the BIOS Setup program for the following purposes:
●Get information about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive.
●Change the system configuration information.
●Set or change a user-selectable option, such as the user password, type of hard drive installed, and enabling or disabling
base devices.
Entering BIOS setup program
1. Turn on (or restart) your computer.
2. During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately.
NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch
for it, and then press F2. If you press F2 before the F2 prompt, this keystroke is lost. If you wait too long and the
operating system logo appears, continue to wait until you see the desktop. Then, turn off your computer and try again.
Navigation keys
NOTE: For most of the System Setup options, changes that you make are recorded but do not take effect until you restart
the system.
Keys Navigation
Up arrow Moves to the previous field.
Down arrow Moves to the next field.
Enter Selects a value in the selected field (if applicable) or follow the link in the field.
Spacebar Expands or collapses a drop-down list, if applicable.
Tab Moves to the next focus area.
Esc Moves to the previous page until you view the main screen. Pressing Esc in the main screen displays a
message that prompts you to save any unsaved changes and restarts the system.
Boot Sequence
Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for
example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can:
55
System setup 93
●Access System Setup by pressing F2 key
●Bring up the one-time boot menu by pressing F12 key
The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options
are:
●Removable Drive (if available)
●STXXXX Drive (if available)
NOTE: XXX denotes the SATA drive number.
●Optical Drive (if available)
●SATA Hard Drive (if available)
●Diagnostics
The boot sequence screen also displays the option to access the System Setup screen.
System setup options
NOTE: Depending on this computer and its installed devices, the items listed in this section may or may not appear.
Table 3. System setup options—System information menu
General-System Information
System Information
BIOS Version Displays the BIOS version number.
Service Tag Displays the Service Tag of the computer.
Asset Tag Displays the Asset Tag of the computer.
Ownership Tag Displays the ownership tag of the computer.
Manufacture Date Displays the manufacture date of the computer.
Ownership Date Displays the ownership date of the computer.
Express Service Code Displays the express service code of the computer.
Memory Information
Memory Installed Displays the total computer memory installed.
Memory Available Displays the total computer memory available.
Memory Speed Displays the memory speed.
Memory Channel Mode Displays single or dual channel mode.
Memory Technology Displays the technology used for the memory.
DIMM A Size Displays the DIMM A memory size.
DIMM B Size Displays the DIMM B memory size.
Processor Information
Processor Type Displays the processor type.
Core Count Displays the number of cores on the processor.
Processor ID Displays the processor identification code.
Current Clock Speed Displays the current processor clock speed.
Minimum Clock Speed Displays the minimum processor clock speed.
Maximum Clock Speed Displays the maximum processor clock speed.
Intel Smart Cache Displays the Intel Smart Cache size.
HT Capable Displays whether the processor is HyperThreading (HT) capable.
64-Bit Technology Displays whether 64-bit technology is used.
94 System setup
Table 3. System setup options—System information menu (continued)
General-System Information
Device Information
Primary HDD Displays the primary hard drive information of the computer.
M.2 SATA SSD Displays the M.2 SATA SSD device information of the computer.
M.2 PCIe SSD-0 Displays the M.2 PCIe SSD information of the computer.
LOM MAC Address Displays the LOM MAC address of the computer.
Video Controller Displays the video controller type of the computer.
dGPU Video Controller Displays the discrete graphics information of the computer.
Video BIOS Version Displays the video BIOS version of the computer.
Video Memory Displays the video memory information of the computer.
Panel Type Displays the Panel Type of the computer.
Native Resolution Displays the native resolution of the computer.
Audio Controller Displays the audio controller information of the computer.
Wi-Fi Device Displays the wireless device information of the computer.
Bluetooth Device Displays the bluetooth device information of the computer.
Battery Information Displays the battery health information.
Boot Sequence
Boot Sequence Displays the boot sequence.
Boot List Option Displays the available boot options.
Advanced Boot Options
Enable Legacy Option ROMs Enable or disable the Legacy Option ROMs.
Enable Attempt Legacy Boot Enable or disable Legacy Boot.
UEFI Boot Path Security Enable or disable the system to prompt the user to enter the Admin password
when booting a UEFI boot path from the F12 boot menu.
Date/Time Displays the current date in MM/DD/YY format and current time in HH:MM:SS
AM/PM format.
Table 4. System setup options—System Configuration menu
System Configuration
Integrated NIC Controls the on-board LAN controller.
Enable UEFI Network Stack Enable or disable UEFI Network Stack.
SATA Operation Configure operating mode of the integrated SATA hard drive controller.
Drives Enable or disable various drives on board.
SMART Reporting Enable or disable SMART Reporting during system startup.
USB Configuration
Enable Boot Support Enable or disable booting from USB mass storage devices such as external
hard drive, optical drive, and USB drive.
Enable External USB Port Enable or disable booting from USB mass storage devices connected to
external USB port.
Thunderbolt Adapter Configuration Enable or disable Thunderbolt technology support.
Audio Enable or disable the integrated audio controller.
Keyboard Illumination Enables you to choose the operating mode of the keyboard illumination feature.
System setup 95
Table 4. System setup options—System Configuration menu (continued)
System Configuration
Keyboard Backlight Timeout on AC When the backlight is enabled, this feature defines the timeout value for the
keyboard backlight when an AC adapter is plugged into the computer.
Keyboard Backlight Timeout on
Battery
When the backlight is enabled, this feature defines the timeout value for the
keyboard backlight when the computer is running only on battery power.
Miscellaneous Devices Enable or disable various onboard devices.
Table 5. System setup options—Video menu
Video
LCD Brightness Set the panel brightness independently for Battery and AC power.
Table 6. System setup options—Security menu
Security
Admin Password Set, change, or delete the administrator password.
System Password Set, change, or delete the system password.
Internal HDD-0 Password Set, change, or delete the internal hard-disk drive password.
Strong Password Enable or disable strong passwords.
Password Configuration Control the minimum and maximum number of characters allowed for Admin
and System passwords.
Password Bypass Bypass the System (Boot) Password and the internal HDD password prompts
during a system restart.
Password Change Enable or disable changes to the System and Hard Disk passwords when an
administrator password is set.
Non-Admin Setup Changes Determines whether changes to the setup option are permitted when an
administrator password is set.
UEFI Capsule Firmware Updates Enable or disable BIOS updates through UEFI capsule update packages.
PTT Security Enable or disable Platform Trust Technology (PTT) visibility to the operating
system.
Computrace(R) Enable or disable the BIOS module interface of the optional Computrace(R)
Service from Absolute Software.
Admin Setup Lockout Enable to prevent users from entering Setup when an Admin Password is set.
Master Password Lockout Disables the master password support. Hard Disk passwords need to be
cleared before changing the setting.
Table 7. System setup options—Secure Boot menu
Secure Boot
Secure Boot Enable Enable or disable the secure boot feature.
Secure Boot Mode Modifies the behavior of Secure Boot to allow evaluation or enforcement of
UEFI driver signatures.
Expert Key Management
Expert Key Management Enable or disable Expert Key Management.
Custom Mode Key Management Select the custom values for expert key management.
Table 8. System setup options—Intel Software Guard Extensions menu
Intel Software Guard Extensions
Intel SGX Enable Enable or disable Intel Software Guard Extensions.
96 System setup
Table 8. System setup options—Intel Software Guard Extensions menu (continued)
Intel Software Guard Extensions
Enclave Memory Size Set the Intel Software Guard Extensions Enclave Reserve Memory Size.
Performance
Multi Core Support Enable multiple cores.
Default: Enabled.
Intel SpeedStep Enable or disable Intel Speedstep Technology.
Default: Enabled.
NOTE: If enabled, the processor clock speed and core voltage are adjusted
dynamically based on the processor load.
C-States Control Enable or disable additional processor sleep states.
Default: Enabled.
Intel TurboBoost Enable or disable Intel TurboBoost mode of the processor.
Default: Enabled.
HyperThread control Enable or disable HyperThreading in the processor.
Default: Enabled.
Power Management
AC Behavior Enables the system to turn on automatically, when AC power is supplied.
Enable Intel Speed Shift Technology Enable or disable Intel Speed Shift Technology.
Auto On Time Enable to set the computer to turn on automatically every day or on a
preselected date and time. This option can be configured only if the Auto On
Time is set to Everyday, Weekdays or Selected Days.
Default: Disabled.
USB Wake Support Enable the USB devices to wake the computer from Standby.
Advanced Battery Charge Configuration Enable Advanced Battery Charge Configuration from the beginning of the day
to a specified work period.
Primary Battery Charge Configuration Set the primary battery charge settings with a preselected custom charge start
and stop.
Default: Adaptive.
POST Behavior
Adapter Warnings Enable adapter warnings.
Default: Enabled.
Numlock Enable Enables the NumLock funcltion when computer boots.
Fn Lock Options Enable or disable the Fn lock mode.
Fastboot Enable to set the speed of the boot process.
Default: Thorough.
Extend BIOS POST Time Configure additional pre-boot delay.
Full Screen Logo Enable or disable to display full screen logo.
Warnings and Errors Sets the boot process to pause when Warnings or Errors are detected.
Sign of Life Indication Enable or disable to indicate during POST time that the power button press is
acknowledged in a manner the user can either hear of feel.
System setup 97
Table 9. System setup options—Virtualization Support menu
Virtualization Support
Virtualization Specify whether a Virtual Machine Monitor (VMM) can utilize the additional
hardware capabilities provided by Intel Virtualization Technology.
VT for Direct I/O Specify whether a Virtual Machine Monitor (VMM) can utilize the additional
hardware capabilities provided by Intel Virtualization Technology for Direct I/O.
Table 10. System setup options—Wireless menu
Wireless
Wireless Switch Determine which wireless devices can be controlled by the Wireless Switch.
Wireless Device Enable Enable or disable internal wireless devices.
Table 11. System setup options—Maintenance menu
Maintenance
Service Tag Display the system’s Service Tag.
Asset Tag Create a system Asset Tag.
BIOS Downgrade Control flashing of the system firmware to previous revisions.
Data Wipe Enable to securely erase data from all internal storage devices.
BIOS Recovery Enable the user to recover from certain corrupted BIOS conditions from a
recovery file on the user primary hard drive or an external USB key.
Table 12. System setup options—System Logs menu
System Logs
BIOS Events Display BIOS events.
Thermal Events Display Thermal events.
Power Events Display Power events.
Table 13. System setup options—SupportAssist System Resolution menu
SupportAssist System Resolution
Auto OS Recovery Threshold Control the automatic boot flow for SupportAssist System Resolution Console
and for Dell OS Recovery tool.
SupportAssist OS Recovery Enable or disable the boot flow for SupportAssist OS Recovery tool in the even
of certain system errors.
System and setup password
Table 14. System and setup password
Password type Description
System password Password that you must enter to log on to your system.
Setup password Password that you must enter to access and make changes to
the BIOS settings of your computer.
You can create a system password and a setup password to secure your computer.
CAUTION: The password features provide a basic level of security for the data on your computer.
CAUTION: Anyone can access the data stored on your computer if it is not locked and left unattended.
98 System setup
NOTE: System and setup password feature is disabled.
Assigning a system setup password
You can assign a new System or Admin Password only when the status is in Not Set.
To enter the system setup, press F2 immediately after a power-on or reboot.
1. In the System BIOS or System Setup screen, select Security and press Enter.
The Security screen is displayed.
2. Select System/Admin Password and create a password in the Enter the new password field.
Use the following guidelines to assign the system password:
●A password can have up to 32 characters.
●The password can contain the numbers 0 through 9.
●Only lower case letters are valid, upper case letters are not allowed.
●Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`).
3. Type the system password that you entered earlier in the Confirm new password field and click OK.
4. Press Esc and a message prompts you to save the changes.
5. Press Y to save the changes.
The computer reboots.
Deleting or changing an existing system setup password
Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing
System and Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is
Locked.
To enter the System Setup, press F2 immediately after a power-on or reboot.
1. In the System BIOS or System Setup screen, select System Security and press Enter.
The System Security screen is displayed.
2. In the System Security screen, verify that Password Status is Unlocked.
3. Select System Password, alter or delete the existing system password and press Enter or Tab.
4. Select Setup Password, alter or delete the existing setup password and press Enter or Tab.
NOTE: If you change the System and/or Setup password, re enter the new password when prompted. If you delete the
System and Setup password, confirm the deletion when prompted.
5. Press Esc and a message prompts you to save the changes.
6. Press Y to save the changes and exit from System Setup.
The computer restarts.
Clearing CMOS settings
CAUTION: Clearing CMOS settings will reset the BIOS settings on your computer.
1. Remove the base cover.
2. Disconnect the battery cable from the system board.
3. Remove the coin-cell battery.
4. Wait for one minute.
5. Replace the coin-cell battery.
6. Connect the battery cable to the system board.
7. Replace the base cover.
System setup 99
Clearing BIOS (System Setup) and System passwords
To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell.
NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying
Windows or your application.
Updating the BIOS
Updating the BIOS in Windows
1. Go to www.dell.com/support.
2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search.
NOTE: If you do not have the Service Tag, use the SupportAssist feature to automatically identify your computer. You
can also use the product ID or manually browse for your computer model.
3. Click Drivers & Downloads. Expand Find drivers.
4. Select the operating system installed on your computer.
5. In the Category drop-down list, select BIOS.
6. Select the latest version of BIOS, and click Download to download the BIOS file for your computer.
7. After the download is complete, browse the folder where you saved the BIOS update file.
8. Double-click the BIOS update file icon and follow the on-screen instructions.
For more information, see knowledge base article 000124211 at www.dell.com/support.
Updating the BIOS using the USB drive in Windows
1. Follow the procedure from step 1 to step 6 in Updating the BIOS in Windows to download the latest BIOS setup program file.
2. Create a bootable USB drive. For more information, see the knowledge base article 000145519 at www.dell.com/support.
3. Copy the BIOS setup program file to the bootable USB drive.
4. Connect the bootable USB drive to the computer that needs the BIOS update.
5. Restart the computer and press F12 .
6. Select the USB drive from the One Time Boot Menu.
7. Type the BIOS setup program filename and press Enter.
The BIOS Update Utility appears.
8. Follow the on-screen instructions to complete the BIOS update.
Updating the BIOS in Linux and Ubuntu
To update the system BIOS on a computer that is installed with Linux or Ubuntu, see the knowledge base article 000131486 at
www.dell.com/support.
Updating the BIOS from the F12 One-Time boot menu
Update your computer BIOS using the BIOS update.exe file that is copied to a FAT32 USB drive and booting from the F12
One-Time boot menu.
BIOS Update
You can run the BIOS update file from Windows using a bootable USB drive or you can also update the BIOS from the F12
One-Time boot menu on the computer.
Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12
One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the
BIOS supports this BIOS update option.
100 System setup
NOTE: Only computers with BIOS Flash Update option in the F12 One-Time boot menu can use this function.
Updating from the One-Time boot menu
To update your BIOS from the F12 One-Time boot menu, you need the following:
●USB drive formatted to the FAT32 file system (key does not have to be bootable)
●BIOS executable file that you downloaded from the Dell Support website and copied to the root of the USB drive
●AC power adapter that is connected to the computer
●Functional computer battery to flash the BIOS
Perform the following steps to perform the BIOS update flash process from the F12 menu:
CAUTION: Do not turn off the computer during the BIOS update process. The computer may not boot if you turn
off your computer.
1. From a turn off state, insert the USB drive where you copied the flash into a USB port of the computer.
2. Turn on the computer and press F12 to access the One-Time Boot Menu, select BIOS Update using the mouse or arrow keys
then press Enter.
The flash BIOS menu is displayed.
3. Click Flash from file.
4. Select external USB device.
5. Select the file and double-click the flash target file, and then click Submit.
6. Click Update BIOS. The computer restarts to flash the BIOS.
7. The computer will restart after the BIOS update is completed.
System setup 101
Troubleshooting
Handling swollen Lithium-ion batteries
Like most laptops, Dell laptops use lithium-ion batteries. One type of lithium-ion battery is the lithium-ion polymer battery.
Lithium-ion polymer batteries have increased in popularity in recent years and have become standard in the electronics industry
due to customer preferences for a slim form factor (especially with newer ultra-thin laptops) and long battery life. Inherent to
lithium-ion polymer battery technology is the potential for swelling of the battery cells.
Swollen battery may impact the performance of the laptop. To prevent possible further damage to the device enclosure or
internal components leading to malfunction, discontinue the use of the laptop and discharge it by disconnecting the AC adapter
and letting the battery drain.
Swollen batteries should not be used and should be replaced and disposed of properly. We recommend contacting Dell product
support for options to replace a swollen battery under the terms of the applicable warranty or service contract, including options
for replacement by a Dell authorized service technician.
The guidelines for handling and replacing Lithium-ion batteries are as follows:
●Exercise caution when handling Lithium-ion batteries.
●Discharge the battery before removing it from the system. To discharge the battery, unplug the AC adapter from the system
and operate the system only on battery power. When the system will no longer power on when the power button is pressed,
the battery is fully discharged.
●Do not crush, drop, mutilate, or penetrate the battery with foreign objects.
●Do not expose the battery to high temperatures, or disassemble battery packs and cells.
●Do not apply pressure to the surface of the battery.
●Do not bend the battery.
●Do not use tools of any type to pry on or against the battery.
●If a battery gets stuck in a device as a result of swelling, do not try to free it as puncturing, bending, or crushing a battery
can be dangerous.
●Do not attempt to reassemble a damaged or swollen battery into a laptop.
●Swollen batteries that are covered under warranty should be returned to Dell in an approved shipping container (provided
by Dell)—this is to comply with transportation regulations. Swollen batteries that are not covered under warranty should be
disposed of at an approved recycling center. Contact Dell product support at https://www.dell.com/support for assistance
and further instructions.
●Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a
compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other
computers with your computer. Always purchase genuine batteries from https://www.dell.com or otherwise directly from
Dell.
Lithium-ion batteries can swell for various reasons such as age, number of charge cycles, or exposure to high heat. For more
information on how to improve the performance and lifespan of the laptop battery and to minimize the possibility of occurrence
of the issue, see Dell Laptop Battery - Frequently Asked Questions.
SupportAssist diagnostics
The SupportAssist diagnostics (previously known as ePSA diagnostics) performs a complete check of your hardware. The
SupportAssist diagnostics is embedded in the BIOS and is launched by it internally. The SupportAssist diagnostics provides a set
of options for particular devices or device groups. It allows you to:
●Run tests automatically or in an interactive mode.
●Repeat tests
●Display or save test results
●Run thorough tests to introduce additional test options and provide extra information about the failed device(s)
●View status messages that indicate if the tests are completed successfully
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102 Troubleshooting
●View error messages that indicate if problems were encountered during the test
NOTE: Some tests are meant for specific devices and require user interaction. Ensure that you are present in front of the
computer when the diagnostic tests are performed.
For more information, see SupportAssist Pre-Boot System Performance Check.
System-diagnostic lights
Power and battery-status light
The power and battery status light indicates the power and battery status of the computer. These are the power states:
Solid white:Power adapter is connected and the battery has more than 5% charge.
Amber:Computer is running on battery and the battery has less than 5% charge.
Off:
●Power adapter is connected, and the battery is fully charged.
●Computer is running on battery, and the battery has more than 5% charge.
●Computer is in sleep state, hibernation, or turned off.
The power and battery-status light may blink amber or white according to pre-defined "beep codes" indicating various failures.
For example, the power and battery-status light blinks amber two times followed by a pause, and then blinks white three times
followed by a pause. This 2,3 pattern continues until the computer is turned off, indicating no memory or RAM is detected.
The following table shows different power and battery-status light patterns and associated problems.
NOTE: The following diagnostic light codes and recommended solutions are intended for Dell service technicians to
troubleshoot problems. You should only perform troubleshooting and repairs as authorized or directed by the Dell technical
assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Table 15. Diagnostic-light LED codes
Diagnostic light codes
(Amber,White)
Problem description
2,1 Processor failure
2,2 System board: BIOS or ROM (Read-Only
Memory) failure
2,3 No memory or RAM (Random-Access Memory)
detected
2,4 Memory or RAM (Random-Access Memory)
failure
2,5 Invalid memory installed
2,6 System-board or chipset error
2,7 Display failure - SBIOS message
3,1 Coin-cell battery failure
3,2 PCI, video card/chip failure
3,3 Recovery image not found
3,4 Recovery image found but invalid
3,5 Power-rail failure
3,6 System BIOS Flash incomplete
3,7 Management Engine (ME) error
Troubleshooting 103
Recovering the operating system
When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell
SupportAssist OS Recovery.
Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows operating
system. It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating
system. It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its
factory state.
You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their
primary operating system due to software or hardware failures.
For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at
www.dell.com/serviceabilitytools. Click SupportAssist and then, click SupportAssist OS Recovery.
Enabling Intel Optane memory
1. On the taskbar, click the search box, and then type Intel Rapid Storage Technology.
2. Click Intel Rapid Storage Technology.
The Intel Rapid Storage Technology window is displayed.
3. On the Status tab, click Enable to enable the Intel Optane memory.
4. On the warning screen, select a compatible fast drive, and then click Yes to continue enabling Intel Optane memory.
5. Click Intel Optane memory > Reboot to complete enabling your Intel Optane memory.
NOTE: Applications may take up to three subsequent launches after enablement to see the full performance benefits.
Disabling Intel Optane memory
CAUTION: After disabling Intel Optane memory, do not uninstall the driver for Intel Rapid Storage Technology
as it will result in a blue screen error. The Intel Rapid Storage Technology user interface can be removed without
uninstalling the driver.
NOTE: Disabling Intel Optane memory is required before removing the SATA storage device accelerated by the Intel Optane
memory module from the computer.
1. On the taskbar, click the search box, and then type Intel Rapid Storage Technology.
2. Click Intel Rapid Storage Technology.
The Intel Rapid Storage Technology window is displayed.
3. On the Intel Optane memory tab, click Disable to disable the Intel Optane memory.
NOTE: For computers in which Intel Optane memory acts as a primary storage, do not disable the Intel Optane memory.
The Disable option will be grayed out.
4. Click Yes if you accept the warning.
The disabling progress is displayed.
5. Click Reboot to complete disabling your Intel Optane memory and restart your computer.
WiFi power cycle
If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be
performed. The following procedure provides the instructions on how to conduct a WiFi power cycle:
NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device.
1. Turn off your computer.
2. Turn off the modem.
104 Troubleshooting
3. Turn off the wireless router.
4. Wait for 30 seconds.
5. Turn on the wireless router.
6. Turn on the modem.
7. Turn on your computer.
Drain residual flea power (perform hard reset)
Flea power is the residual static electricity that remains in the computer even after it has been powered off and the battery is
removed.
For your safety, and to protect the sensitive electronic components in your computer, you are requested to drain residual flea
power before removing or replacing any components in your computer.
Draining residual flea power, also known as a performing a "hard reset", is also a common troubleshooting step if your computer
does not power on or boot into the operating system.
To drain residual flea power (perform a hard reset)
1. Turn off your computer.
2. Disconnect the power adapter from your computer.
3. Remove the base cover.
4. Remove the battery.
5. Press and hold the power button for 20 seconds to drain the flea power.
6. Install the battery.
7. Install the base cover.
8. Connect the power adapter to your computer.
9. Turn on your computer.
NOTE: For more information about performing a hard reset, see the knowledge base article 000130881 at
www.dell.com/support.
Troubleshooting 105
Getting help and contacting Dell
Self-help resources
You can get information and help on Dell products and services using these self-help resources:
Table 16. Self-help resources
Self-help resources Resource location
Information about Dell products and services www.dell.com
My Dell app
Tips
Contact Support In Windows search, type Contact Support, and press
Enter.
Online help for operating system www.dell.com/support/windows
Access top solutions, diagnostics, drivers and downloads, and
learn more about your computer through videos, manuals and
documents.
Your Dell computer is uniquely identified by a Service Tag or
Express Service Code. To view relevant support resources for
your Dell computer, enter the Service Tag or Express Service
Code at www.dell.com/support.
For more information on how to find the Service Tag for your
computer, see Locate the Service Tag on your computer.
Dell knowledge base articles for a variety of computer
concerns
1. Go to www.dell.com/support.
2. On the menu bar at the top of the Support page, select
Support > Knowledge Base.
3. In the Search field on the Knowledge Base page, type the
keyword, topic, or model number, and then click or tap the
search icon to view the related articles.
Contacting Dell
To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell.
NOTE: Availability varies by country/region and product, and some services may not be available in your country/region.
NOTE: If you do not have an active Internet connection, you can find contact information about your purchase invoice,
packing slip, bill, or Dell product catalog.
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106 Getting help and contacting Dell