Table of Contents
- Inspiron 3593 Service Manual
- Contents
- Working inside your computer
- Removing and installing components
- Recommended tools
- Screw list
- Optical drive
- Base cover
- Battery
- Memory modules
- Wireless card
- Optical-drive connector board
- Coin-cell battery
- Fan
- Solid-state drive/Intel Optane
- Hard drive
- Touchpad
- Speakers
- Heat sink
- Display assembly
- Power-adapter port
- I/O board
- Power button
- System board
- Power button with fingerprint reader
- Palm-rest and keyboard assembly
- Display bezel
- Camera
- Display panel
- Display hinges
- Display cable
- Display back-cover and antenna assembly
- Device drivers
- System setup
- Troubleshooting
- Getting help and contacting Dell
DELL 3593 User Manual
Displayed below is the user manual for 3593 by DELL which is a product in the Notebooks category. This manual has pages.
Related Manuals
Inspiron 3593
Service Manual
Regulatory Model: P75F
Regulatory Type: P75F013
August 2021
Rev. A01
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2019-2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its
subsidiaries. Other trademarks may be trademarks of their respective owners.
Chapter 1: Working inside your computer...................................................................................... 6
Before working inside your computer.............................................................................................................................6
Before you begin ...........................................................................................................................................................6
Safety instructions.............................................................................................................................................................. 6
Electrostatic discharge—ESD protection......................................................................................................................7
ESD field service kit ........................................................................................................................................................... 7
Transporting sensitive components................................................................................................................................ 8
After working inside your computer................................................................................................................................8
Chapter 2: Removing and installing components.......................................................................... 10
Recommended tools..........................................................................................................................................................10
Screw list............................................................................................................................................................................. 10
Optical drive......................................................................................................................................................................... 11
Removing the optical drive......................................................................................................................................... 11
Replacing the optical drive.........................................................................................................................................12
Base cover........................................................................................................................................................................... 14
Removing the base cover...........................................................................................................................................14
Replacing the base cover........................................................................................................................................... 17
Battery................................................................................................................................................................................. 20
Lithium-ion battery precautions...............................................................................................................................20
Removing the battery................................................................................................................................................. 21
Replacing the battery................................................................................................................................................. 22
Memory modules............................................................................................................................................................... 23
Removing the memory modules...............................................................................................................................23
Replacing the memory modules............................................................................................................................... 24
Wireless card...................................................................................................................................................................... 25
Removing the wireless card......................................................................................................................................25
Replacing the wireless card...................................................................................................................................... 26
Optical-drive connector board....................................................................................................................................... 27
Removing the optical-drive connector board....................................................................................................... 27
Replacing the optical-drive connector board....................................................................................................... 28
Coin-cell battery................................................................................................................................................................ 29
Removing the coin-cell battery................................................................................................................................29
Replacing the coin-cell battery................................................................................................................................ 29
Fan........................................................................................................................................................................................ 30
Removing the fan........................................................................................................................................................ 30
Replacing the fan......................................................................................................................................................... 31
Solid-state drive/Intel Optane....................................................................................................................................... 33
Removing the solid-state drive/Intel Optane....................................................................................................... 33
Replacing the solid-state drive/Intel Optane....................................................................................................... 35
Hard drive............................................................................................................................................................................37
Removing the hard drive............................................................................................................................................37
Replacing the hard drive............................................................................................................................................ 38
Touchpad.............................................................................................................................................................................40
Contents
Contents 3
Removing the touchpad.............................................................................................................................................40
Replacing the touchpad..............................................................................................................................................41
Speakers.............................................................................................................................................................................. 43
Removing the speakers..............................................................................................................................................43
Replacing the speakers.............................................................................................................................................. 43
Heat sink..............................................................................................................................................................................44
Removing the heat sink..............................................................................................................................................44
Replacing the heat sink..............................................................................................................................................45
Display assembly................................................................................................................................................................46
Removing the display assembly............................................................................................................................... 46
Replacing the display assembly................................................................................................................................48
Power-adapter port..........................................................................................................................................................50
Removing the power-adapter port......................................................................................................................... 50
Replacing the power-adapter port...........................................................................................................................51
I/O board.............................................................................................................................................................................52
Removing the I/O board............................................................................................................................................ 52
Replacing the I/O board............................................................................................................................................ 53
Power button..................................................................................................................................................................... 54
Removing the power button.....................................................................................................................................54
Replacing the power button..................................................................................................................................... 55
System board..................................................................................................................................................................... 56
Removing the system board..................................................................................................................................... 56
Replacing the system board..................................................................................................................................... 58
Power button with fingerprint reader........................................................................................................................... 61
Removing the power button with fingerprint reader.......................................................................................... 61
Replacing the power button with fingerprint reader.......................................................................................... 62
Palm-rest and keyboard assembly................................................................................................................................ 63
Removing the palm-rest and keyboard assembly................................................................................................ 63
Replacing the palm-rest and keyboard assembly................................................................................................ 64
Display bezel.......................................................................................................................................................................65
Removing the display bezel...................................................................................................................................... 65
Replacing the display bezel.......................................................................................................................................65
Camera.................................................................................................................................................................................66
Removing the camera................................................................................................................................................ 66
Replacing the camera................................................................................................................................................. 67
Display panel.......................................................................................................................................................................68
Removing the display panel...................................................................................................................................... 68
Replacing the display panel.......................................................................................................................................69
Display hinges.....................................................................................................................................................................70
Removing the display hinges.................................................................................................................................... 70
Replacing the display hinges......................................................................................................................................71
Display cable....................................................................................................................................................................... 72
Removing the display cable.......................................................................................................................................72
Replacing the display cable....................................................................................................................................... 73
Display back-cover and antenna assembly..................................................................................................................74
Removing the display back-cover and antenna assembly................................................................................. 74
Replacing the display back-cover and antenna assembly..................................................................................75
Chapter 3: Device drivers............................................................................................................ 77
Downloading the audio driver......................................................................................................................................... 77
4Contents
Downloading the network driver....................................................................................................................................77
Downloading the chipset driver..................................................................................................................................... 78
Downloading the media-card reader driver.................................................................................................................78
Downloading the WiFi driver...........................................................................................................................................79
Downloading the USB driver...........................................................................................................................................79
Downloading the graphics driver................................................................................................................................... 80
Chapter 4: System setup............................................................................................................. 81
System setup...................................................................................................................................................................... 81
Entering BIOS setup program......................................................................................................................................... 81
Navigation keys.................................................................................................................................................................. 81
Boot Sequence................................................................................................................................................................... 81
Updating the BIOS............................................................................................................................................................ 82
Flashing the BIOS........................................................................................................................................................ 82
Flashing BIOS (USB key)...........................................................................................................................................82
Updating the BIOS from the F12 One-Time boot menu.....................................................................................82
Clearing CMOS settings.................................................................................................................................................. 83
Clearing BIOS (System Setup) and System passwords.......................................................................................... 83
Chapter 5: Troubleshooting.........................................................................................................84
Handling swollen Lithium-ion batteries........................................................................................................................ 84
Enhanced Pre-Boot System Assessment (ePSA) diagnostics............................................................................... 84
Running the ePSA diagnostics................................................................................................................................. 85
System diagnostic lights..................................................................................................................................................85
Built-in self-test (BIST)................................................................................................................................................... 86
M-BIST...........................................................................................................................................................................86
LCD Built-in Self Test (BIST)................................................................................................................................... 86
Recovering the operating system..................................................................................................................................87
Enabling Intel Optane memory....................................................................................................................................... 87
Disabling Intel Optane memory...................................................................................................................................... 87
WiFi power cycle............................................................................................................................................................... 88
Flea power release............................................................................................................................................................ 88
Chapter 6: Getting help and contacting Dell................................................................................ 89
Contents 5
Working inside your computer
Before working inside your computer
NOTE: The images in this document may differ from your computer depending on the configuration you ordered.
Before you begin
1. Save and close all open files and exit all open applications.
2. Shut down your computer. Click Start > Power > Shut down.
NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down
instructions.
3. Disconnect your computer and all attached devices from their electrical outlets.
4. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.
5. Remove any media card and optical disc from your computer, if applicable.
Safety instructions
Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless
otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped
with your computer.
WARNING: Before working inside your computer, read the safety information that is shipped with your
computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
WARNING: Disconnect your computer from all power sources before opening the computer cover or panels.
After you finish working inside the computer, replace all covers, panels, and screws before connecting your
computer to an electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is flat, dry, and clean.
CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching the
pins and the contacts.
CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical
assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the
safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal
surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal
surface to dissipate static electricity which could harm internal components.
CAUTION: When you disconnect a cable, pull it by its connector or its pull tab, not the cable itself. Some cables
have connectors with locking tabs or thumbscrews that you must disengage before disconnecting the cable.
When disconnecting cables, keep them evenly aligned to avoid bending the connector pins. When connecting
cables, ensure that the ports and the connectors are correctly oriented and aligned.
1
6 Working inside your computer
CAUTION: Press and eject any installed card from the media-card reader.
CAUTION: Exercise caution when handling Lithium-ion batteries in laptops. Swollen batteries should not be used
and should be replaced and disposed properly.
NOTE: The color of your computer and certain components may appear differently than shown in this document.
Electrostatic discharge—ESD protection
ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards,
processors, memory DIMMs, and system boards. Very slight charges can damage circuits in ways that may not be obvious, such
as intermittent problems or a shortened product life span. As the industry pushes for lower power requirements and increased
density, ESD protection is an increasing concern.
Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than
in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.
Two recognized types of ESD damage are catastrophic and intermittent failures.
●Catastrophic – Catastrophic failures represent approximately 20 percent of ESD-related failures. The damage causes
an immediate and complete loss of device functionality. An example of catastrophic failure is a memory DIMM that has
received a static shock and immediately generates a "No POST/No Video" symptom with a beep code emitted for missing or
nonfunctional memory.
●Intermittent – Intermittent failures represent approximately 80 percent of ESD-related failures. The high rate of
intermittent failures means that most of the time when damage occurs, it is not immediately recognizable. The DIMM
receives a static shock, but the tracing is merely weakened and does not immediately produce outward symptoms related to
the damage. The weakened trace may take weeks or months to melt, and in the meantime may cause degradation of memory
integrity, intermittent memory errors, etc.
The more difficult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded")
failure.
Perform the following steps to prevent ESD damage:
●Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do not
provide adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on parts
with increased sensitivity to ESD damage.
●Handle all static-sensitive components in a static-safe area. If possible, use anti-static floor pads and workbench pads.
●When unpacking a static-sensitive component from its shipping carton, do not remove the component from the anti-static
packing material until you are ready to install the component. Before unwrapping the anti-static packaging, ensure that you
discharge static electricity from your body.
●Before transporting a static-sensitive component, place it in an anti-static container or packaging.
ESD field service kit
The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main components:
anti-static mat, wrist strap, and bonding wire.
Components of an ESD field service kit
The components of an ESD field service kit are:
●Anti-Static Mat – The anti-static mat is dissipative and parts can be placed on it during service procedures. When using an
anti-static mat, your wrist strap should be snug and the bonding wire should be connected to the mat and to any bare metal
on the system being worked on. Once deployed properly, service parts can be removed from the ESD bag and placed directly
on the mat. ESD-sensitive items are safe in your hand, on the ESD mat, in the system, or inside a bag.
●Wrist Strap and Bonding Wire – The wrist strap and bonding wire can be either directly connected between your wrist
and bare metal on the hardware if the ESD mat is not required, or connected to the anti-static mat to protect hardware that
is temporarily placed on the mat. The physical connection of the wrist strap and bonding wire between your skin, the ESD
mat, and the hardware is known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never
use wireless wrist straps. Always be aware that the internal wires of a wrist strap are prone to damage from normal wear
Working inside your computer 7
and tear, and must be checked regularly with a wrist strap tester in order to avoid accidental ESD hardware damage. It is
recommended to test the wrist strap and bonding wire at least once per week.
●ESD Wrist Strap Tester – The wires inside of an ESD strap are prone to damage over time. When using an unmonitored
kit, it is a best practice to regularly test the strap prior to each service call, and at a minimum, test once per week. A
wrist strap tester is the best method for doing this test. If you do not have your own wrist strap tester, check with your
regional office to find out if they have one. To perform the test, plug the wrist-strap's bonding-wire into the tester while it is
strapped to your wrist and push the button to test. A green LED is lit if the test is successful; a red LED is lit and an alarm
sounds if the test fails.
●Insulator Elements – It is critical to keep ESD sensitive devices, such as plastic heat sink casings, away from internal parts
that are insulators and often highly charged.
●Working Environment – Before deploying the ESD Field Service kit, assess the situation at the customer location. For
example, deploying the kit for a server environment is different than for a desktop or portable environment. Servers are
typically installed in a rack within a data center; desktops or portables are typically placed on office desks or cubicles. Always
look for a large open flat work area that is free of clutter and large enough to deploy the ESD kit with additional space to
accommodate the type of system that is being repaired. The workspace should also be free of insulators that can cause an
ESD event. On the work area, insulators such as Styrofoam and other plastics should always be moved at least 12 inches or
30 centimeters away from sensitive parts before physically handling any hardware components
●ESD Packaging – All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded
bags are preferred. However, you should always return the damaged part using the same ESD bag and packaging that the
new part arrived in. The ESD bag should be folded over and taped shut and all the same foam packing material should be
used in the original box that the new part arrived in. ESD-sensitive devices should be removed from packaging only at an
ESD-protected work surface, and parts should never be placed on top of the ESD bag because only the inside of the bag is
shielded. Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag.
●Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts
to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.
ESD protection summary
It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static
mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all
insulator parts while performing service and that they use anti-static bags for transporting sensitive components.
Transporting sensitive components
When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place
these parts in anti-static bags for safe transport.
Lifting equipment
Adhere to the following guidelines when lifting heavy weight equipment:
CAUTION: Do not lift greater than 50 pounds. Always obtain additional resources or use a mechanical lifting
device.
1. Get a firm balanced footing. Keep your feet apart for a stable base, and point your toes out.
2. Tighten stomach muscles. Abdominal muscles support your spine when you lift, offsetting the force of the load.
3. Lift with your legs, not your back.
4. Keep the load close. The closer it is to your spine, the less force it exerts on your back.
5. Keep your back upright, whether lifting or setting down the load. Do not add the weight of your body to the load. Avoid
twisting your body and back.
6. Follow the same techniques in reverse to set the load down.
After working inside your computer
CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.
1. Replace all screws and ensure that no stray screws remain inside your computer.
8Working inside your computer
2. Connect any external devices, peripherals, or cables you removed before working on your computer.
3. Replace any media cards, discs, or any other parts that you removed before working on your computer.
4. Connect your computer and all attached devices to their electrical outlets.
5. Turn on your computer.
Working inside your computer 9
Removing and installing components
Recommended tools
The procedures in this document may require the following tools:
●Phillips screwdriver #1
●Flat-head screwdriver
●Plastic scribe
Screw list
NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and
then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is
restored when the component is replaced.
NOTE: Some computers have magnetic surfaces. Ensure that the screws are not left attached to such surface when
replacing a component.
NOTE: Screw color may vary with the configuration ordered.
Table 1. Screw list
Component Secured to Screw type Quantity Screw image
Base cover Palm-rest and keyboard
assembly
M2x2 2
Base cover Palm-rest and keyboard
assembly
M2x4 1
Base cover Palm-rest and keyboard
assembly
M2.5x7 6
Battery Palm-rest and keyboard
assembly
M2x3 4
Display panel Display back-cover and
antenna assembly
M2x2 4
Fan Palm-rest and keyboard
assembly
M2.5x5 3
Hard-drive assembly Palm-rest and keyboard
assembly
M2x3 4
Hard-drive bracket Hard drive M3x3 4
Heat sink System board M2x3 3
2
10 Removing and installing components
Table 1. Screw list (continued)
Component Secured to Screw type Quantity Screw image
Hinges Palm-rest and keyboard
assembly
M2.5x5 5
Hinge brackets Display back-cover and
antenna assembly
M2.5x4 8
Hinge brackets Display back-cover and
antenna assembly
M2x2 2
I/O board Palm-rest and keyboard
assembly
M2x4 1
Optical-drive bracket
(for computers shipped
with optical drive)
Optical drive M2x2 2
Optical-drive connector
board (for computers
shipped with optical
drive)
Palm-rest and keyboard
assembly
M2x2 Big Head 1
Power-adapter port Palm-rest and keyboard
assembly
M2x3 1
Power-button board Palm-rest and keyboard
assembly
M2x2 1
Power button with
fingerprint reader
(optional)
Palm-rest and keyboard
assembly
M2x2 1
Solid-state drive/Intel
Optane
Palm-rest and keyboard
assembly
M2x2.2 1
System board Palm-rest and keyboard
assembly
M2x4 1
Touchpad Palm-rest and keyboard
assembly
M2x2 4
Wireless-card bracket System board M2x3 1
Optical drive
Removing the optical drive
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
NOTE: Applicable only to computers that are shipped with optical drive.
1. Remove the screw (M2x2) that secures the optical-drive assembly to the base cover.
Removing and installing components 11
2. Using a screwdriver, push the optical drive through the slot to release the optical-drive assembly out of the optical-drive
bay.
3. Slide the optical-drive assembly out of the optical-drive bay.
4. Remove the two screws (M2x3) that secure the optical-drive bracket to the optical drive.
5. Remove the optical-drive bracket from optical drive.
6. Pull the optical-drive bezel carefully to remove it from the optical drive.
Replacing the optical drive
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
12 Removing and installing components
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1. NOTE: Applicable only to computers that are shipped with optical drive.
Align the tabs on the optical-drive bezel with the slots on the optical drive and snap the optical-drive bezel into place.
2. Align the screw holes on the optical-drive bracket with the screw holes on the optical drive.
3. Replace the two screws (M2x3) that secure the optical-drive bracket to the optical drive.
4. Slide the optical-drive assembly into the optical-drive bay.
5. Align the screw hole on the optical-drive bracket with the screw hole on the base cover. Replace the screw (M2x2) that
secures the optical-drive assembly to the base cover.
Removing and installing components 13
Base cover
Removing the base cover
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
Remove the optical drive (optional).
Procedure for computers shipped without optical drive
1. Loosen the three captive screws on the base cover.
2. Remove the screw (M2x4) that secures the base cover to the palm-rest and keyboard assembly.
3. Remove the six screws (M2.5x7) that secure the base cover to the palm-rest and keyboard assembly.
14 Removing and installing components
4. Pry the base cover starting from the top-left corner of the computer base.
5. Lift the base cover off the palm-rest and keyboard assembly.
NOTE: The following steps are applicable only if you want to further remove any other component from your computer.
6. Peel the tape that adheres the battery cable to the connector and disconnect the battery cable from the system board.
Removing and installing components 15
7. Press and hold the power button for five seconds to ground the computer and drain the flea power.
Procedure for the computers that are shipped with optical drive
1. Loosen the three captive screws on the base cover.
2. Remove the screw (M2x4) that secures the base cover to the palm-rest and keyboard assembly.
3. Remove the two screws (M2x2) that secure the base cover to the palm-rest and keyboard assembly.
4. Remove the six screws (M2.5x7) that secure the base cover to the palm-rest and keyboard assembly.
5. Pry the base cover starting from the top-left corner of the computer base.
6. Lift the base cover off the palm-rest and keyboard assembly.
16 Removing and installing components
NOTE: The following steps are applicable only if you want to further remove any other component from your computer.
7. Peel the tape that adheres the battery cable to the connector and disconnect the battery cable from the system board.
8. Disconnect the battery cable from the system board.
9. Press and hold the power button for five seconds to ground the computer and drain the flea power.
Replacing the base cover
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure for computers shipped without optical drive
1. Connect the battery cable to the system board and adhere the tape that secures the battery cable to the connector on the
system board, if applicable.
Removing and installing components 17
2. Place the base cover on the palm-rest and keyboard assembly.
3. Snap the base cover into place starting from the power-adapter port.
CAUTION: To avoid accidental damage to the power-adapter port, do not press the base cover against the
power-adapter port when you snap the base cover to the computer base.
4. Tighten the three captive screws that secure the base cover to the palm-rest and keyboard assembly.
5. Replace the six screws (M2.5x7) that secure the base cover to the palm-rest and keyboard assembly.
6. Replace the screw (M2x4) that secures the base cover to the palm-rest and keyboard assembly.
18 Removing and installing components
Procedure for computers that are shipped with optical drive
1. Connect the battery cable to the system board and adhere the tape that secures the battery cable to the connector on the
system board, if applicable.
2. Place the base cover on the palm-rest and keyboard assembly.
3. Snap the base cover into place starting from the power-adapter port.
CAUTION: To avoid accidental damage to the power-adapter port, do not press the base cover against the
power-adapter port when you snap the base cover to the computer base.
Removing and installing components 19
4. Replace the six screws (M2.5x7) that secure the base cover to the palm-rest and keyboard assembly.
5. Replace the two screws (M2x2) that secure the base cover to the palm-rest and keyboard assembly (only for computers
shipped with optical drive).
6. Replace the screw (M2x4) that secures the base cover to the palm-rest and keyboard assembly.
7. Tighten the three captive screws that secure the base cover to the palm-rest and keyboard assembly.
Post-requisites
Replace the optical drive (optional).
Battery
Lithium-ion battery precautions
CAUTION:
●Exercise caution when handling Lithium-ion batteries.
20 Removing and installing components
●Discharge the battery completely before removing it. Disconnect the AC power adapter from the system and
operate the computer solely on battery power—the battery is fully discharged when the computer no longer
turns on when the power button is pressed.
●Do not crush, drop, mutilate, or penetrate the battery with foreign objects.
●Do not expose the battery to high temperatures, or disassemble battery packs and cells.
●Do not apply pressure to the surface of the battery.
●Do not bend the battery.
●Do not use tools of any kind to pry on or against the battery.
●Ensure any screws during the servicing of this product are not lost or misplaced, to prevent accidental
puncture or damage to the battery and other system components.
●If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing,
bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical
support for assistance. See www.dell.com/contactdell.
●Always purchase genuine batteries from www.dell.com or authorized Dell partners and resellers.
●Swollen batteries should not be used and should be replaced and disposed properly. For guidelines on how to
handle and replace swollen Lithium-ion batteries, see Handling swollen Lithium-ion batteries.
Removing the battery
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Lithium-ion battery precautions
CAUTION:
●Exercise caution when handling Lithium-ion batteries.
●Discharge the battery completely before removing it. Disconnect the AC power adapter from the system and
operate the computer solely on battery power—the battery is fully discharged when the computer no longer
turns on when the power button is pressed.
●Do not crush, drop, mutilate, or penetrate the battery with foreign objects.
●Do not expose the battery to high temperatures, or disassemble battery packs and cells.
●Do not apply pressure to the surface of the battery.
●Do not bend the battery.
●Do not use tools of any kind to pry on or against the battery.
●Ensure any screws during the servicing of this product are not lost or misplaced, to prevent accidental
puncture or damage to the battery and other system components.
●If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing,
bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical
support for assistance. See www.dell.com/contactdell.
●Always purchase genuine batteries from www.dell.com or authorized Dell partners and resellers.
●Swollen batteries should not be used and should be replaced and disposed properly. For guidelines on how to
handle and replace swollen Lithium-ion batteries, see Handling swollen Lithium-ion batteries.
Prerequisites
1. Remove the optical drive (applicable only to computers shipped with optical drive).
2. Remove the base cover.
Removing and installing components 21
Procedure
1. Remove the four screws (M2x3) that secure the battery to the palm-rest and keyboard assembly.
2. Lift the battery off the palm-rest and keyboard assembly.
Replacing the battery
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Lithium-ion battery precautions
CAUTION:
●Exercise caution when handling Lithium-ion batteries.
●Discharge the battery completely before removing it. Disconnect the AC power adapter from the system and
operate the computer solely on battery power—the battery is fully discharged when the computer no longer
turns on when the power button is pressed.
●Do not crush, drop, mutilate, or penetrate the battery with foreign objects.
●Do not expose the battery to high temperatures, or disassemble battery packs and cells.
●Do not apply pressure to the surface of the battery.
●Do not bend the battery.
●Do not use tools of any kind to pry on or against the battery.
●Ensure any screws during the servicing of this product are not lost or misplaced, to prevent accidental
puncture or damage to the battery and other system components.
●If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing,
bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical
support for assistance. See www.dell.com/contactdell.
●Always purchase genuine batteries from www.dell.com or authorized Dell partners and resellers.
●Swollen batteries should not be used and should be replaced and disposed properly. For guidelines on how to
handle and replace swollen Lithium-ion batteries, see Handling swollen Lithium-ion batteries.
22 Removing and installing components
Procedure
1. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly.
2. Replace the four screws (M2x3) that secure the battery to the palm-rest and keyboard assembly.
3. Connect the battery cable to the system board.
Post-requisites
1. Replace the base cover.
2. Replace the optical drive (applicable only to computers shipped with optical drive).
Memory modules
Removing the memory modules
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
Removing and installing components 23
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1. Remove the optical drive (applicable only to computers shipped with optical drive).
2. Remove the base cover.
Procedure
1. Locate the memory module on your computer.
2. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory
module pops up.
3. Remove the memory module from the memory-module slot.
Replacing the memory modules
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1. Align the notch on the memory module with the tab on the memory-module slot.
24 Removing and installing components
2. Slide the memory module firmly into the slot at an angle.
3. Press the memory module down until it clicks into place.
NOTE: If you do not hear the click, remove the memory module and reinstall it.
Post-requisites
1. Replace the base cover.
2. Replace the optical drive (applicable only to computers shipped with optical drive).
Wireless card
Removing the wireless card
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1. Remove the optical drive (applicable only to computers shipped with optical drive).
2. Remove the base cover.
Procedure
1. Locate the wireless card on your computer.
Removing and installing components 25
2. Remove the screw (M2x3) that secures the wireless-card bracket to the system board.
3. Slide and remove the wireless-card bracket from the wireless card.
4. Using a plastic scribe, disconnect the antenna cables from the wireless card.
5. Slide and remove the wireless card from the wireless-card slot.
Replacing the wireless card
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
CAUTION: To avoid damage to the wireless card, do not place any cables under it.
1. Connect the antenna cables to the wireless card.
The following table provides the antenna-cable color scheme for the wireless card supported by your computer.
26 Removing and installing components
Table 2. Antenna-cable color scheme
Connectors on the wireless card Antenna-cable color
Main (white triangle) White
Auxiliary (black triangle) Black
2. Slide and replace the wireless-card bracket on the wireless-card.
3. Align the notch on the wireless card with the tab on the wireless-card slot and insert the wireless card at an angle into the
wireless-card slot.
4. Replace the screw (M2x3) that secures the wireless-card bracket to the system board.
Post-requisites
1. Replace the base cover.
2. Replace the optical drive (applicable only to computers shipped with optical drive).
Optical-drive connector board
Removing the optical-drive connector board
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1. Remove the optical drive (applicable only to computers shipped with optical drive).
2. Remove the base cover.
Procedure
NOTE: Applicable only to computers that are shipped with optical drive.
Removing and installing components 27
1. Lift the latch and disconnect the optical-drive connector-board cable from the system board.
2. Remove the screw (M2x2 Big Head) that secures the optical-drive connector board to the palm-rest and keyboard
assembly.
3. Lift the optical-drive connector board along with the cable off the palm-rest and keyboard assembly.
Replacing the optical-drive connector board
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1. Align the screw hole on the optical-drive connector board with the screw hole on the palm-rest and keyboard assembly.
2. Replace the screw (M2x2 Big Head) that secures the optical-drive connector board to the palm-rest and keyboard assembly.
3. Connect the optical-drive connector-board cable to the system board and close the latch that secures the optical-drive
connector-board cable to the system board.
28 Removing and installing components
Post-requisites
1. Replace the base cover.
2. Replace the optical drive (applicable only to computers shipped with optical drive).
Coin-cell battery
Removing the coin-cell battery
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is
recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
Prerequisites
1. Remove the optical drive (applicable only to computers shipped with optical drive).
2. Remove the base cover.
Procedure
CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. Before removing
the coin-cell battery, it is recommended to note the BIOS setup program’s settings.
Using a plastic scribe, gently pry the coin-cell battery out of the battery socket on the I/O board.
Replacing the coin-cell battery
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
Removing and installing components 29
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
With the positive-side facing up, snap the coin-cell battery into the battery socket on the I/O board.
Post-requisites
1. Replace the base cover.
2. Replace the optical drive (applicable only to computers shipped with optical drive).
Fan
Removing the fan
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1. Remove the optical drive (applicable only to computers shipped with optical drive).
2. Remove the base cover.
Procedure
1. Lift the latch and disconnect the optical-drive connector-board cable from the system board (applicable only to computers
shipped with optical drive).
2. Lift the latch and disconnect the optical-drive connector-board cable from the optical-drive board connector (applicable only
to computers shipped with optical drive).
3. Lift the optical-drive connector-board cable off the system board (applicable only to computers shipped with optical drive).
4. Open the latch and disconnect the display cable from the system board.
30 Removing and installing components
5. Remove the display cable from the routing guides on the fan.
6. Disconnect the fan cable from the system board.
7. Remove the three screws (M2.5x5) that secure the fan to the palm-rest and keyboard assembly.
8. Lift the fan off the palm-rest and keyboard assembly.
Replacing the fan
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Removing and installing components 31
Procedure
1. Align the screw holes on the fan with the screw holes on to the palm-rest and keyboard assembly.
2. Replace the three screws (M2.5x5) that secure the fan to the palm-rest and keyboard assembly.
3. Connect the fan cable to the system board.
4. Route the display cable through the routing guides on the fan.
5. Connect the display cable to its connector on system board and close the latch to secure the cable.
NOTE: The following steps are applicable only to computers that are shipped with optical drive.
6. Press down on the latch to connect the optical-drive connector-board cable to the optical-drive connector board.
7. Press down on the latch to connect the optical-drive connector-board cable to the system board.
32 Removing and installing components
Post-requisites
1. Replace the base cover.
2. Replace the optical drive (applicable only to computers shipped with optical drive).
Solid-state drive/Intel Optane
Removing the solid-state drive/Intel Optane
You need to disable the Intel Optane device before removing it from your computer. For more information about disabling the
Intel Optane device, see Disabling Intel Optane memory.
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1. Remove the optical drive (applicable only to computers shipped with optical drive).
2. Remove the base cover.
Procedure to remove the M.2 2230 solid-state drive
1. Loosen the captive screw that secures the M.2 2230 shield to the palm-rest and keyboard assembly.
2. Remove the screw (M2x3) that secures the M.2 2230 shield to the palm-rest and keyboard assembly.
3. Slide and remove the tab on the M.2 2230 thermal shield from the slot on the palm-rest and keyboard assembly.
4. Lift the solid-state drive and M.2 2230 thermal shield at an angle and remove it from the M.2 slot on the system board.
Removing and installing components 33
5. Turn the M.2 2230 thermal shield over.
6. Remove the screw (M2x2) that secures the solid-state drive to the M.2 2230 thermal shield.
7. Lift the solid-state drive off the M.2 2230 thermal shield.
Procedure to remove the M.2 2280 solid-state drive
1. Loosen the captive screw that secures the M.2 2280 thermal shield to the palm-rest and keyboard assembly.
2. Remove the screw (M2x3) that secures the M.2 2280 thermal shield and the solid-state drive to the palm-rest and keyboard
assembly.
3. Slide and remove the M.2 2280 thermal shield from the slot on the palm-rest and keyboard assembly.
4. Lift the solid-state drive at an angle and remove it from the M.2 slot on the system board.
34 Removing and installing components
Replacing the solid-state drive/Intel Optane
Enable the Intel Optane device after you replace it. For more information about enabling the Intel Optane device, see Enabling
Intel Optane memory.
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.
Procedure to replace M.2 2230 solid-state drive
1. Place the solid-state drive into the slot at the back of the M.2 2230 thermal shield.
2. Replace the screw (M2x2) that secures the solid-state drive to the M.2 2230 thermal shield.
Removing and installing components 35
3. Turn over the solid-state drive and M.2 2230 thermal shield.
4. Align the notch on the solid-state drive with the tab on the M.2 slot and slide the solid-state drive into place.
5. Insert the tab on the M.2 2230 thermal shield into the slot on the palm-rest and keyboard assembly.
6. Tighten the captive screw that secures the M.2 2230 thermal shield to the palm-rest and keyboard assembly.
7. Replace the screw (M2x3) that secures the M.2 2230 thermal shield to the palm-rest and keyboard assembly.
Procedure to replace the M.2 2280 solid-state drive
1. Align the notch on the solid-state drive with the tab on the M.2 slot and slide the solid-state drive into place.
2. Insert the tab of the M.2 2280 thermal shield into the slot on the palm-rest and keyboard assembly.
36 Removing and installing components
3. Replace the screw (M2x3) that secures the M.2 2280 thermal shield and solid-state drive to the palm-rest and keyboard
assembly.
4. Tighten the captive screw that secures the M.2 2280 thermal shield to the palm rest and keyboard assembly.
Post-requisites
1. Replace the base cover.
2. Replace the optical drive (applicable only to computers shipped with optical drive).
Hard drive
Removing the hard drive
If your computer is using a SATA storage device accelerated by Intel Optane memory, disable Intel Optane before removing the
SATA storage device. For more information about disabling the Intel Optane, see Disabling Intel Optane.
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
Prerequisites
1. Remove the optical drive (applicable only to computers shipped with optical drive).
2. Remove the base cover.
3. Remove the battery.
Procedure
1. Lift the latch and disconnect the hard-drive cable from the system board.
Removing and installing components 37
2. Remove the four screws (M2x3) that secure the hard-drive assembly to the palm-rest and keyboard assembly.
3. Lift the hard-drive assembly along with its cable off the palm-rest and keyboard assembly.
4. Disconnect the interposer from the hard-drive assembly.
5. Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive.
6. Lift the hard drive off the hard-drive bracket.
Replacing the hard drive
Enable Intel Optane after replacing the SATA storage. For more information about enabling the Intel Optane, see Enabling Intel
Optane.
38 Removing and installing components
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
Procedure
1. Align the screw holes on the hard-drive bracket with the screw holes on the hard drive.
2. Replace the four screws (M3x3) that secure the hard-drive bracket to the hard drive.
3. Connect the interposer to the hard-drive assembly.
4. Using the alignment posts, place the hard-drive assembly on the palm-rest and keyboard assembly.
5. Replace the four screws (M2x3) that secure the hard-drive assembly to the palm-rest and keyboard assembly.
6. Connect the hard-drive cable to the system board and close the latch to secure the cable.
Removing and installing components 39
Post-requisites
1. Replace the battery.
2. Replace the base cover.
3. Replace the optical drive (applicable only to computers shipped with optical drive).
Touchpad
Removing the touchpad
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1. Remove the optical drive (applicable only to computers shipped with optical drive).
2. Remove the base cover.
3. Remove the battery.
Procedure
1. Open the latch and disconnect the hard-drive cable from the system board.
2. Open the latch and disconnect the touchpad cable from the system board.
40 Removing and installing components
3. Open the latch and disconnect the keyboard back-light cable, if available, from the system board.
4. Gently peel the tape that secures the touchpad to the palm-rest and keyboard assembly.
5. Remove the four screws (M2x2) that secure the touchpad to the palm-rest and keyboard assembly.
6. Slide and lift the touchpad off the palm-rest and keyboard assembly.
Replacing the touchpad
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
NOTE: Ensure that the touchpad is aligned with the guides available on the palm-rest and keyboard assembly, and the gap
on either sides of the touchpad is equal.
1. Using the alignment post, slide and place the touchpad into the slot on the palm-rest and keyboard assembly.
Removing and installing components 41
2. Replace the four screws (M2x2) that secure the touchpad to the palm-rest and keyboard assembly.
3. Adhere the tape that secures the touchpad to the palm-rest and keyboard assembly.
4. Slide the hard-drive cable into the connector on the system board and close the latch to secure the cable.
5. Slide the touchpad cable into the connector on the system board and close the latch to secure the cable.
6. If available, slide the keyboard back-light cable if into the connector on the system board and close the latch to secure the
cable.
Post-requisites
1. Replace the battery.
2. Replace the base cover.
3. Replace the optical drive (applicable only to computers shipped with optical drive).
42 Removing and installing components
Speakers
Removing the speakers
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1. Remove the optical drive (applicable only to computers shipped with optical drive).
2. Remove the base cover.
3. Remove the solid-state drive/Intel Optane.
Procedure
1. Disconnect the speaker cable from the system board.
2. Note the speaker cable routing and remove it from the routing guides on palm-rest and keyboard assembly.
3. Lift the speakers, along with the cable, off the palm-rest and keyboard assembly.
Replacing the speakers
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
NOTE: If the rubber grommets are pushed out when removing the speakers, push them back in before replacing the
speakers.
1. Using the alignment posts and rubber grommets, place the speakers in the slots on the palm-rest and keyboard assembly.
Removing and installing components 43
2. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly.
3. Connect the speaker cable to the system board.
Post-requisites
1. Replace the solid-state drive/Intel Optane.
2. Replace the base cover.
3. Replace the optical drive (applicable only to computers shipped with optical drive).
Heat sink
Removing the heat sink
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you
touch it.
CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils
in your skin can reduce the heat transfer capability of the thermal grease.
Prerequisites
1. Remove the optical drive (applicable only to computers shipped with optical drive).
2. Remove the base cover.
Procedure
1. In reverse sequential order (4->3->2->1), loosen the four captive screws that secure the heat sink to the system board.
2. Lift the heat sink off the system board.
44 Removing and installing components
Replacing the heat sink
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.
NOTE: If either the system board or the heat sink is replaced, use the thermal pad/paste provided in the kit to ensure that
thermal conductivity is achieved.
Procedure
1. Place the heat sink on the system board and align the screw holes on the heat sink with the screw holes on the system
board.
2. In sequential order (1->2->3->4) as indicated on the heat sink, tighten the captive screws to secure the heat sink to the
system board.
Removing and installing components 45
Post-requisites
1. Replace the base cover.
2. Replace the optical drive (applicable only to computers shipped with optical drive).
Display assembly
Removing the display assembly
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1. Remove the optical drive (applicable only to computers shipped with optical drive).
2. Remove the base cover.
3. Remove the wireless card.
Procedure
NOTE: Steps 1 to 3 are applicable only for the computers that are shipped with optical drive.
1. Lift the latch and disconnect the optical-drive connector-board cable from the system board.
2. Lift the latch and disconnect the optical-drive connector-board cable from the optical-drive board connector.
3. Lift the optical-drive connector-board cable off the system board.
4. Open the latch and disconnect the display cable from the system board.
5. Note the display-cable routing and remove the cable from its routing guides on the fan and the palm-rest and keyboard
assembly.
46 Removing and installing components
6. Remove the five screws (M2.5x5) that secure the left and the right hinges to the system board and the palm-rest and
keyboard assembly.
NOTE: For computers shipped without optical drive, there is an additional screw on the left hinge.
7. Open the hinges.
8. Lift the palm-rest and keyboard assembly at an angle.
9. Slide and remove the palm-rest and keyboard assembly off the display assembly.
Removing and installing components 47
10. After performing all the above steps, you are left with display assembly.
Replacing the display assembly
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
NOTE: Ensure that the hinges are opened to the maximum before replacing the display assembly on palm-rest and
keyboard assembly.
1. Slide the palm-rest and keyboard assembly at an angle.
48 Removing and installing components
2. Close the palm-rest and keyboard assembly.
3. Using the alignment posts, press the hinges down on the system board and the palm-rest and keyboard assembly.
4. Replace the five screws (M2.5x5) that secure the left and the right hinges to the system board and the palm-rest and
keyboard assembly.
NOTE: For computers shipped without optical drive, there is an additional screw on the left hinge.
5. Route the display cable through the routing guides on the fan and the palm-rest and keyboard assembly.
6. Slide the display cable to the connector on the system board and close the latch to secure the cable.
Removing and installing components 49
NOTE: The following steps are applicable only to computers that are shipped with optical drive.
7. Press down on the latch to connect the optical-drive connector board cable to the optical-drive connector board.
8. Press down on the latch to connect the optical-drive connector board cable to the system board.
Post-requisites
1. Replace the wireless card.
2. Replace the base cover.
3. Replace the optical drive (applicable only to computers shipped with optical drive).
Power-adapter port
Removing the power-adapter port
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1. Remove the optical drive (applicable only to computers shipped with optical drive).
2. Remove the base cover.
3. Remove the wireless card.
50 Removing and installing components
Procedure
1. Remove the three screws (M2.5x5) that secure the left hinge to the system board and palm-rest assembly.
2. Lift the left hinge.
3. Disconnect the power-adapter port cable from the system board.
4. Note the power-adapter port cable routing and remove it from the routing guides on the palm-rest and keyboard assembly.
5. Remove the screw (M2x2) that secures the power-adapter port to the palm-rest and keyboard assembly.
6. Lift the power-adapter port, along with its cable, off the palm-rest and keyboard assembly.
Replacing the power-adapter port
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1. Align the screw hole on the power-adapter port with the screw hole on the palm-rest and keyboard assembly.
2. Replace the screw (M2x2) that secures the power-adapter port to the palm-rest and keyboard assembly.
3. Route the power-adapter port cable through the routing guides on the palm-rest and keyboard assembly.
4. Connect the power-adapter port cable to the system board.
5. Close the left hinge.
6. Replace the three screws (M2.5x5) that secure the left hinge to the system board and palm-rest assembly.
Removing and installing components 51
I/O board
Removing the I/O board
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. Before removing
the I/O board along with the coin-cell battery, it is recommended to note the BIOS setup program’s settings.
1. Remove the optical drive (applicable only to computers shipped with optical drive).
2. Remove the base cover.
3. Remove the battery.
4. Remove the hard drive with Intel optane.
Procedure
1. Open the latch and disconnect the I/O-board cable from the system board.
2. Peel the I/O-board cable from the palm-rest and keyboard assembly.
3. Remove the screw (M2x4) that secures the I/O board to the palm-rest and keyboard assembly.
4. Lift the I/O board, along with the cable, off the palm-rest and keyboard assembly.
52 Removing and installing components
Replacing the I/O board
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1. Using the alignment posts, place the I/O board on the palm-rest and keyboard assembly.
2. Replace the screw (M2x4) that secures the I/O board to the palm-rest and keyboard assembly.
3. Adhere the I/O-board cable to the palm rest and keyboard assembly.
4. Connect the I/O-board cable to the system board and close the latch to secure the cable.
Post-requisites
1. Replace the hard drive with Intel optane..
2. Replace the battery.
Removing and installing components 53
3. Replace the base cover.
4. Replace the optical drive (applicable only to computers shipped with optical drive).
Power button
Removing the power button
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1. Remove the optical drive (applicable only to computers shipped with optical drive).
2. Remove the base cover.
3. Remove the fan.
Procedure
1. Remove the two screws (M2.5x5) that secure the right hinge to the palm-rest and keyboard assembly.
NOTE: For computers shipped without optical drive, there is an additional screw on the right hinge that secures the
right hinge to palm-rest and keyboard assembly.
NOTE: Unhook the display cable from the right hinge before opening the right hinge.
2. Unhook the display cable and open the right hinge.
3. Open the latch and disconnect the power button cable from the system board.
4. Peel off the tape that secures the power button to the palm-rest and keyboard assembly.
5. Remove the screw (M2x3) that secures the power button to the palm-rest and keyboard assembly.
6. Lift the power button, along with the cable, off the palm-rest and keyboard assembly.
54 Removing and installing components
Replacing the power button
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1. Place the power button on the palm-rest and keyboard assembly and align the screw hole on the power button with the
screw hole on the palm-rest and keyboard assembly.
2. Replace the screw (M2.5x5) that secures the power button to the palm-rest and keyboard assembly.
3. Adhere the tape that secures the power button to the palm-rest and keyboard assembly.
4. Slide the power-button cable to the system board and close the latch to secure the cable.
5. Route the display cable through the hook on the right hinge and close the right hinge.
6. Replace the three screws (M2.5x5) that secure the right hinge to the palm-rest and keyboard assembly.
Removing and installing components 55
NOTE: For computers shipped without optical drive, there is an additional screw on the right hinge that secures the
right hinge to palm-rest and keyboard assembly.
Post-requisites
1. Replace the fan.
2. Replace the base cover.
3. Replace the optical drive (applicable only to computers shipped with optical drive).
System board
Removing the system board
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup
program after you replace the system board.
NOTE: Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program. You
must make the appropriate changes again after you replace the system board.
NOTE: Before disconnecting the cables from the system board, note the location of the connectors so that you can
reconnect the cables correctly after you replace the system board.
Prerequisites
1. Remove the optical drive (applicable only to computers shipped with optical drive).
2. Remove the base cover.
3. Remove the battery.
4. Remove the memory modules.
5. Remove the wireless card.
56 Removing and installing components
6. Remove the solid-state drive/Intel Optane.
7. Remove the fan.
8. Remove the heat sink.
Procedure
1. Disconnect the power-adapter port cable from the system board.
2. Disconnect the speaker cable from the system board.
3. Open the latch and disconnect the keyboard from the system board.
4. Open the latch and disconnect the keyboard back-light cable from the system board.
5. Open the latch and disconnect the touchpad cable from the system board.
6. Open the latch and disconnect the hard-drive cable from the system board.
7. Open the latch and disconnect the I/O board cable from the system board.
8. Open the latch and disconnect the finger-print reader cable from the system board.
9. Lift the latch and disconnect the optical-drive connector-board cable from the system board (optional).
10. Lift the latch and disconnect the optical-drive connector-board cable from the palm rest and keyboard assembly .
11. Lift the optical-drive connector board along with the cable off the palm rest and keyboard assembly (optional).
12. Open the latch and disconnect the display cable from the system board.
13. Open the latch and disconnect the power-button board cable from the system board.
14. Remove the three screws (M2.5x5) that secure the right hinge to the system board.
15. Open the right hinge.
Removing and installing components 57
16. Remove the screw (M2x4) that secures the system board to palm rest and keyboard assembly.
17. Lift the system board off the palm rest and keyboard assembly.
Replacing the system board
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup
program after you replace the system board.
NOTE: Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program. You
must make the appropriate changes again after you replace the system board.
58 Removing and installing components
Procedure
1. Align the screw hole on the system board with the screw hole on the palm rest and keyboard assembly.
2. Replace the screw (M2x4) that secures the system board to the palm rest and keyboard assembly.
3. Close the right display hinge.
4. Replace the three screws (M2.5x5) that secure the right hinge to the system board.
5. Slide the finger-print reader cable into the connector on the system board and close the latch.
6. Slide the I/O-board cable into the connector on the system board and close the latch.
7. Slide the hard-drive cable into the connector on the system board and close the latch.
8. Slide the touchpad cable into the connector on the system board and close the latch.
9. Slide the keyboard back-light cable into the connector on the system board and close the latch.
10. Slide the keyboard cable into the connector on the system board and close the latch.
11. Connect the speaker cable to the system board.
12. Connect the power-adapter port cable to the system board.
Removing and installing components 59
13. Slide the power-button board cable into the connector on the system board and close the latch.
14. Open the latch and connect the display cable to the system board.
15. Align the optical-drive connector-board cable to the connectors on the system board and palm rest and keyboard assembly
(optional).
16. Slide the optical-drive connector-board cable to the connector on the palm rest and keyboard assembly (optional).
17. Slide the optical-drive connector-board cable to the connector on the system board (optional).
Post-requisites
1. Replace the heat sink.
2. Replace the fan.
3. Replace the solid-state drive/Intel Optane.
4. Replace the wireless card.
5. Replace the memory modules.
6. Replace the battery.
7. Replace the base cover.
8. Replace the optical drive (applicable only to computers shipped with optical drive).
Entering the Service Tag in the BIOS setup program
1. Turn on or restart your computer.
2. Press F2 when the Dell logo is displayed to enter the BIOS setup program.
3. Navigate to the Main tab and enter the Service Tag in the Service Tag Input field.
NOTE: Service tag is the alphanumeric identifier located at the back side of your computer.
60 Removing and installing components
Power button with fingerprint reader
Removing the power button with fingerprint reader
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
NOTE: Applicable only for computers that are shipped with fingerprint reader.
Prerequisites
1. Remove the optical drive (applicable only to computers shipped with optical drive).
2. Remove the base cover.
3. Remove the battery.
4. Remove the solid-state drive/Intel Optane.
5. Remove the fan.
6. Remove the heat sink.
7. Remove the wireless card.
8. Remove the system board.
NOTE: When removing and replacing the power button with fingerprint reader, do not remove the heat sink from the
system board.
Procedure
1. Peel the fingerprint reader cable off the palm-rest and keyboard assembly.
2. Remove the screw (M2x2) that secures the power button with fingerprint reader to the palm-rest and keyboard assembly.
3. Using a plastic scribe, release the fingerprint-reader board from the palm-rest and keyboard assembly.
4. Lift the power button with fingerprint reader, along with its cable, off the palm-rest and keyboard assembly.
Removing and installing components 61
Replacing the power button with fingerprint reader
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
NOTE: Applicable only for computers that are shipped with fingerprint reader.
Procedure
1. Using the alignment posts, align and place the power button with fingerprint reader on the palm-rest and keyboard assembly.
2. Replace the screw (M2x2) that secures the power button with fingerprint reader to the palm-rest and keyboard assembly.
3. Adhere the fingerprint reader cable on the palm-rest and keyboard assembly.
Post-requisites
1. Replace the system board.
2. Replace the wireless card.
3. Replace the heat sink.
4. Replace the fan.
5. Replace the solid-state drive/Intel Optane.
6. Replace the battery.
7. Replace the base cover.
8. Replace the optical drive (applicable only to computers shipped with optical drive).
62 Removing and installing components
Palm-rest and keyboard assembly
Removing the palm-rest and keyboard assembly
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1. Remove the optical drive (applicable only to computers shipped with optical drive).
2. Remove the base cover.
3. Remove the battery.
4. Remove the optical-drive connector board (applicable only to computers shipped with optical drive).
5. Remove the fan.
6. Remove the solid-state drive/Intel Optane.
7. Remove the wireless card.
8. Remove the speakers.
9. Remove the hard drive with Intel optane.
10. Remove the touchpad.
11. Remove the power-adapter port.
12. Remove the display assembly.
13. Remove the I/O board.
14. Remove the system board.
NOTE: When removing and replacing the palm-rest and keyboard assembly, do not remove the heat sink from the
system board.
15. Remove the power button with fingerprint reader (optional).
Procedure
After performing the above steps, we are left with the palm-rest and keyboard assembly.
Removing and installing components 63
Replacing the palm-rest and keyboard assembly
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
Place the palm-rest and keyboard assembly on a flat surface.
Post-requisites
1. Replace the power button with fingerprint reader (optional).
2. Replace the system board.
3. Replace the I/O board.
4. Replace the display assembly.
5. Replace the power-adapter port.
6. Replace the touchpad.
7. Replace the hard drive with Intel Optane.
8. Replace the speakers.
9. Replace the wireless card.
10. Replace the solid-state drive/Intel Optane.
11. Replace the fan.
12. Replace the optical-drive connector board (applicable only to computers shipped with optical drive).
13. Replace the battery.
14. Replace the base cover.
15. Replace the optical drive (applicable only to computers shipped with optical drive).
64 Removing and installing components
Display bezel
Removing the display bezel
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1. Remove the optical drive (applicable only to computers shipped with optical drive).
2. Remove the base cover.
3. Remove the wireless card.
4. Remove the display assembly.
Procedure
NOTE: This procedure is applicable only for computers shipped with non-touchscreen displays.
1. Using a plastic scribe, carefully pry up the display bezel from the top-left outer edge of the display back-cover and antenna
assembly.
2. Remove the display bezel off the display back-cover and antenna assembly.
Replacing the display bezel
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Removing and installing components 65
Procedure
NOTE: This procedure is applicable only for computers shipped with non-touchscreen displays.
Align the display bezel with the display back-cover and antenna assembly, and then gently snap the display bezel into place.
Post-requisites
1. Replace the display assembly.
2. Replace the wireless card.
3. Replace the base cover.
4. Replace the optical drive (applicable only to computers shipped with optical drive).
Camera
Removing the camera
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1. Remove the optical drive (applicable only to computers shipped with optical drive).
2. Remove the base cover.
3. Remove the wireless card.
4. Remove the display assembly.
5. Remove the display bezel.
66 Removing and installing components
Procedure
NOTE: This procedure is applicable only for computers shipped with non-touchscreen displays.
1. Using a plastic scribe, gently pry the camera off the display back-cover and antenna assembly.
2. Disconnect the camera cable from the camera module.
3. Lift the camera module from the display back-cover and antenna assembly.
Replacing the camera
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
NOTE: This procedure is applicable only for computers shipped with non-touchscreen displays.
1. Align the camera module with the camera cable.
2. Connect the camera cable to the camera module.
3. Using the alignment post adhere the camera module to the display back-cover and antenna assembly.
Removing and installing components 67
Post-requisites
1. Replace the display bezel.
2. Replace the display assembly.
3. Replace the wireless card.
4. Replace the base cover.
5. Replace the optical drive (applicable only to computers shipped with optical drive).
Display panel
Removing the display panel
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1. Remove the optical drive (applicable only to computers shipped with optical drive).
2. Remove the base cover.
3. Remove the wireless card.
4. Remove the display assembly.
5. Remove the display bezel.
Procedure
NOTE: This procedure is applicable only for computers shipped with non-touchscreen displays.
1. Remove the four screws (M2x2) that secure the display panel to the display back-cover and antenna assembly.
2. Lift the display panel and turn it over.
68 Removing and installing components
3. Peel the tape adhering the display cable to the back of the display panel.
4. Lift the latch and disconnect the display cable from the display-panel cable connector.
5. Lift the display panel away from the display back-cover and antenna assembly.
Replacing the display panel
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
NOTE: This procedure is applicable only for computers shipped with non-touchscreen displays.
1. Place the display panel on a flat and clean surface.
2. Connect the display cable to the connector at the back of the display panel and close the latch to secure the cable.
3. Adhere the tape that secures the display cable to the back of the display panel.
Removing and installing components 69
4. Place the display panel on the display back-cover and antenna assembly.
5. Replace the four screws (M2x2) that secure the display panel to the display back-cover and antenna assembly.
Post-requisites
1. Replace the display bezel.
2. Replace the display assembly.
3. Replace the wireless card.
4. Replace the base cover.
5. Replace the optical drive (applicable only to computers shipped with optical drive).
Display hinges
Removing the display hinges
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
70 Removing and installing components
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1. Remove the optical drive (applicable only to computers shipped with optical drive).
2. Remove the base cover.
3. Remove the wireless card.
4. Remove the display assembly.
5. Remove the display bezel.
6. Remove the display panel.
Procedure
1. Remove the eight screws (M2.5x2.5) that secure the hinges to the display back-cover and antenna assembly.
2. Remove the two screws (M2x2) that secure the hinge brackets to the display back-cover and antenna assembly.
3. Lift the hinges and brackets off the display back-cover and antenna assembly.
Replacing the display hinges
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1. Align the screw holes on the hinges and brackets with the screw holes on the display back-cover and antenna assembly.
2. Replace the two screws (M2x2) that secure the hinge plates to the display back-cover and antenna assembly.
3. Replace the eight screws (M2.5x2.5) that secure the hinges to the display back-cover and antenna assembly.
Removing and installing components 71
Post-requisites
1. Replace the display panel.
2. Replace the display bezel.
3. Replace the display assembly.
4. Replace the wireless card.
5. Replace the base cover.
6. Replace the optical drive (applicable only to computers shipped with optical drive).
Display cable
Removing the display cable
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1. Remove the optical drive (applicable only to computers shipped with optical drive).
2. Remove the base cover.
3. Remove the wireless card.
4. Remove the display assembly.
5. Remove the display bezel.
6. Remove the display panel.
7. Remove the display hinges.
Procedure
NOTE: This procedure is applicable only for computers shipped with non-touchscreen displays.
72 Removing and installing components
1. Disconnect the camera cable from the camera module.
2. Note the display cable routing and remove the cable from the routing guides on the display back-cover and antenna
assembly.
3. Remove the display cable from the display back-cover and antenna assembly.
Replacing the display cable
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
NOTE: This procedure is applicable only for computers shipped with non-touchscreen displays.
1. Route the display cable along the routing guides, starting from the bottom of the display (near the hinges).
2. Route the rest of the display cable along the routing guides on the left side of the display back-cover and antenna assembly.
3. Slide the camera cable into the connector on the camera module to secure the cable.
Removing and installing components 73
Post-requisites
1. Replace the display hinges.
2. Replace the display panel.
3. Replace the display bezel.
4. Replace the display assembly.
5. Replace the wireless card.
6. Replace the base cover.
7. Replace the optical drive (applicable only to computers shipped with optical drive).
Display back-cover and antenna assembly
Removing the display back-cover and antenna assembly
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1. Remove the optical drive (applicable only to computers shipped with optical drive).
2. Remove the base cover.
3. Remove the wireless card.
4. Remove the display assembly.
5. Remove the display bezel.
6. Remove the camera.
7. Remove the display panel.
8. Remove the display hinges.
9. Remove the display cable.
Procedure
NOTE: This procedure is applicable only for computers shipped with non-touchscreen displays.
After performing all the above steps, we are left with the display back-cover and antenna assembly.
74 Removing and installing components
Replacing the display back-cover and antenna assembly
NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow
the steps in Before working inside your computer. After working inside your computer, follow the instructions in After
working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
NOTE: This procedure is applicable only for computers shipped with non-touchscreen displays.
Place the display back-cover and antenna assembly on a clean and flat surface.
Post-requisites
1. Replace the display cable.
2. Replace the display hinges.
3. Replace the display panel.
Removing and installing components 75
Device drivers
Downloading the audio driver
1. Turn on your computer.
2. Go to www.dell.com/support.
3. Enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
4. Click Drivers & downloads.
5. Click the Detect Drivers button.
6. Review and agree to the Terms and Conditions to use SupportAssist, then click Continue.
7. If necessary, your computer starts to download and install SupportAssist.
NOTE: Review on-screen instructions for browser-specific instructions.
8. Click View Drivers for My System.
9. Click Download and Install to download and install all driver updates detected for your computer.
10. Select a location to save the files.
11. If prompted, approve requests from User Account Control to make changes on the system.
12. The application installs all drivers and updates identified.
NOTE: Not all files can be installed automatically. Review the installation summary to identify if manual installation is
necessary.
13. For manual download and installation, click Category.
14. Click Audio in the drop-down list.
15. Click Download to download the audio driver for your computer.
16. After the download is complete, navigate to the folder where you saved the audio driver file.
17. Double-click the audio driver file icon and follow the instructions on the screen to install the driver.
Downloading the network driver
1. Turn on your computer.
2. Go to www.dell.com/support.
3. Enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
4. Click Drivers & downloads.
5. Click the Detect Drivers button.
6. Review and agree to the Terms and Conditions to use SupportAssist, then click Continue.
7. If necessary, your computer starts to download and install SupportAssist.
NOTE: Review on-screen instructions for browser-specific instructions.
8. Click View Drivers for My System.
9. Click Download and Install to download and install all driver updates detected for your computer.
3
Device drivers 77
10. Select a location to save the files.
11. If prompted, approve requests from User Account Control to make changes on the system.
12. The application installs all drivers and updates identified.
NOTE: Not all files can be installed automatically. Review the installation summary to identify if manual installation is
necessary.
13. For manual download and installation, click Category.
14. Click Network in the drop-down list.
15. Click Download to download the network driver for your computer.
16. After the download is complete, navigate to the folder where you saved the network driver file.
17. Double-click the network driver file icon and follow the instructions on the screen to install the driver.
Downloading the chipset driver
1. Turn on your computer.
2. Go to www.dell.com/support.
3. Enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
4. Click Drivers & downloads.
5. Click the Detect Drivers button.
6. Review and agree to the Terms and Conditions to use SupportAssist, then click Continue.
7. If necessary, your computer starts to download and install SupportAssist.
NOTE: Review on-screen instructions for browser-specific instructions.
8. Click View Drivers for My System.
9. Click Download and Install to download and install all driver updates detected for your computer.
10. Select a location to save the files.
11. If prompted, approve requests from User Account Control to make changes on the system.
12. The application installs all drivers and updates identified.
NOTE: Not all files can be installed automatically. Review the installation summary to identify if manual installation is
necessary.
13. For manual download and installation, click Category.
14. Click Chipset in the drop-down list.
15. Click Download to download the chipset driver for your computer.
16. After the download is complete, navigate to the folder where you saved the saved the chipset driver file.
17. Double-click the chipset driver file icon and follow the instructions on the screen to install the driver.
Downloading the media-card reader driver
1. Turn on your computer.
2. Go to www.dell.com/support.
3. Enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
4. Click Drivers & downloads.
5. Click the Detect Drivers button.
6. Review and agree to the Terms and Conditions to use SupportAssist, then click Continue.
7. If necessary, your computer starts to download and install SupportAssist.
78 Device drivers
NOTE: Review on-screen instructions for browser-specific instructions.
8. Click View Drivers for My System.
9. Click Download and Install to download and install all driver updates detected for your computer.
10. Select a location to save the files.
11. If prompted, approve requests from User Account Control to make changes on the system.
12. The application installs all drivers and updates identified.
NOTE: Not all files can be installed automatically. Review the installation summary to identify if manual installation is
necessary.
13. For manual download and installation, click Category.
14. Click Chipset in the drop-down list.
15. Click Download to download the media-card reader driver for your computer.
16. After the download is complete, navigate to the folder where you saved the media-card reader driver file.
17. Double-click the media-card reader driver file icon and follow the instructions on the screen to install the driver.
Downloading the WiFi driver
1. Turn on your computer.
2. Go to www.dell.com/support.
3. Enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
4. Click Drivers & downloads.
5. Click the Detect Drivers button.
6. Review and agree to the Terms and Conditions to use SupportAssist, then click Continue.
7. If necessary, your computer starts to download and install SupportAssist.
NOTE: Review on-screen instructions for browser-specific instructions.
8. Click View Drivers for My System.
9. Click Download and Install to download and install all driver updates detected for your computer.
10. Select a location to save the files.
11. If prompted, approve requests from User Account Control to make changes on the system.
12. The application installs all drivers and updates identified.
NOTE: Not all files can be installed automatically. Review the installation summary to identify if manual installation is
necessary.
13. For manual download and installation, click Category.
14. Click Network in the drop-down list.
15. Click Download to download the WiFi driver for your computer.
16. After the download is complete, navigate to the folder where you saved the WiFi driver file.
17. Double-click the WiFi driver icon and follow the instructions on the screen to install the driver.
Downloading the USB driver
1. Turn on your computer.
2. Go to www.dell.com/support.
3. Enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
Device drivers 79
4. Click Drivers & downloads.
5. Click the Detect Drivers button.
6. Review and agree to the Terms and Conditions to use SupportAssist, then click Continue.
7. If necessary, your computer starts to download and install SupportAssist.
NOTE: Review on-screen instructions for browser-specific instructions.
8. Click View Drivers for My System.
9. Click Download and Install to download and install all driver updates detected for your computer.
10. Select a location to save the files.
11. If prompted, approve requests from User Account Control to make changes on the system.
12. The application installs all drivers and updates identified.
NOTE: Not all files can be installed automatically. Review the installation summary to identify if manual installation is
necessary.
13. For manual download and installation, click Category.
14. Click Chipset in the drop-down list.
15. Click Download to download the USB driver for your computer.
16. After the download is complete, navigate to the folder where you saved the USB driver file.
17. Double-click the USB driver file icon and follow the instructions on the screen to install the driver.
Downloading the graphics driver
1. Turn on your computer.
2. Go to www.dell.com/support.
3. Enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
4. Click Drivers & downloads.
5. Click the Detect Drivers button.
6. Review and agree to the Terms and Conditions to use SupportAssist, then click Continue.
7. If necessary, your computer starts to download and install SupportAssist.
NOTE: Review on-screen instructions for browser-specific instructions.
8. Click View Drivers for My System.
9. Click Download and Install to download and install all driver updates detected for your computer.
10. Select a location to save the files.
11. If prompted, approve requests from User Account Control to make changes on the system.
12. The application installs all drivers and updates identified.
NOTE: Not all files can be installed automatically. Review the installation summary to identify if manual installation is
necessary.
13. For manual download and installation, click Category.
14. Click Video in the drop-down list.
15. Click Download to download the graphics driver for your computer.
16. After the download is complete, navigate to the folder where you saved the graphics driver file.
17. Double-click the graphics driver file icon and follow the instructions on the screen to install the driver.
80 Device drivers
System setup
NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed.
System setup
CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program.
Certain changes can make your computer work incorrectly.
NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen
information for future reference.
Use the BIOS Setup program for the following purposes:
●Get information about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive.
●Change the system configuration information.
●Set or change a user-selectable option, such as the user password, type of hard drive installed, and enabling or disabling
base devices.
Entering BIOS setup program
1. Turn on (or restart) your computer.
2. During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately.
NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch
for it, and then press F2. If you press F2 before the F2 prompt, this keystroke is lost. If you wait too long and the
operating system logo appears, continue to wait until you see the desktop. Then, turn off your computer and try again.
Navigation keys
NOTE: For most of the System Setup options, changes that you make are recorded but do not take effect until you restart
the system.
Keys Navigation
Up arrow Moves to the previous field.
Down arrow Moves to the next field.
Enter Selects a value in the selected field (if applicable) or follow the link in the field.
Spacebar Expands or collapses a drop-down list, if applicable.
Tab Moves to the next focus area.
Esc Moves to the previous page until you view the main screen. Pressing Esc in the main screen displays a
message that prompts you to save any unsaved changes and restarts the system.
Boot Sequence
Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for
example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can:
4
System setup 81
●Access System Setup by pressing F2 key
●Bring up the one-time boot menu by pressing F12 key
The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options
are:
●Removable Drive (if available)
●STXXXX Drive (if available)
NOTE: XXX denotes the SATA drive number.
●Optical Drive (if available)
●SATA Hard Drive (if available)
●Diagnostics
NOTE: Choosing Diagnostics, will display the ePSA diagnostics screen.
The boot sequence screen also displays the option to access the System Setup screen.
Updating the BIOS
Flashing the BIOS
You may need to flash (update) the BIOS when an update is available or when you replace the system board.
Follow these steps to flash the BIOS:
1. Turn on your computer.
2. Go to www.dell.com/support.
3. Click Product support, enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
4. Click Drivers & downloads > Find it myself.
5. Select the operating system installed on your computer.
6. Scroll down the page and expand BIOS.
7. Click Download to download the latest version of the BIOS for your computer.
8. After the download is complete, navigate to the folder where you saved the BIOS update file.
9. Double-click the BIOS update file icon and follow the instructions on the screen.
Flashing BIOS (USB key)
1. Follow the procedure from step 1 to step 7 in "Flashing the BIOS" to download the latest BIOS setup program file.
2. Create a bootable USB drive. For more information see the knowledge base article SLN143196 at www.dell.com/support.
3. Copy the BIOS setup program file to the bootable USB drive.
4. Connect the bootable USB drive to the computer that needs the BIOS update.
5. Restart the computer and press F12 when the Dell logo is displayed on the screen.
6. Boot to the USB drive from the One Time Boot Menu.
7. Type the BIOS setup program filename and press Enter.
8. The BIOS Update Utility appears. Follow the instructions on the screen to complete the BIOS update.
Updating the BIOS from the F12 One-Time boot menu
Update your computer BIOS using the BIOS update.exe file that is copied to a FAT32 USB drive and booting from the F12
One-Time boot menu.
BIOS Update
82 System setup
You can run the BIOS update file from Windows using a bootable USB drive or you can also update the BIOS from the F12
One-Time boot menu on the computer.
Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12
One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the
BIOS supports this BIOS update option.
NOTE: Only computers with BIOS Flash Update option in the F12 One-Time boot menu can use this function.
Updating from the One-Time boot menu
To update your BIOS from the F12 One-Time boot menu, you need the following:
●USB drive formatted to the FAT32 file system (key does not have to be bootable)
●BIOS executable file that you downloaded from the Dell Support website and copied to the root of the USB drive
●AC power adapter that is connected to the computer
●Functional computer battery to flash the BIOS
Perform the following steps to perform the BIOS update flash process from the F12 menu:
CAUTION: Do not turn off the computer during the BIOS update process. The computer may not boot if you turn
off your computer.
1. From a turn off state, insert the USB drive where you copied the flash into a USB port of the computer.
2. Turn on the computer and press F12 to access the One-Time Boot Menu, select BIOS Update using the mouse or arrow keys
then press Enter.
The flash BIOS menu is displayed.
3. Click Flash from file.
4. Select external USB device.
5. Select the file and double-click the flash target file, and then click Submit.
6. Click Update BIOS. The computer restarts to flash the BIOS.
7. The computer will restart after the BIOS update is completed.
Clearing CMOS settings
CAUTION: Clearing CMOS settings will reset the BIOS settings on your computer.
1. Remove the base cover.
2. Disconnect the battery cable from the system board.
3. Remove the coin-cell battery.
4. Wait for one minute.
5. Replace the coin-cell battery.
6. Connect the battery cable to the system board.
7. Replace the base cover.
Clearing BIOS (System Setup) and System passwords
To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell.
NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying
Windows or your application.
System setup 83
Troubleshooting
Handling swollen Lithium-ion batteries
Like most laptops, Dell laptops use lithium-ion batteries. One type of lithium-ion battery is the lithium-ion polymer battery.
Lithium-ion polymer batteries have increased in popularity in recent years and have become standard in the electronics industry
due to customer preferences for a slim form factor (especially with newer ultra-thin laptops) and long battery life. Inherent to
lithium-ion polymer battery technology is the potential for swelling of the battery cells.
Swollen battery may impact the performance of the laptop. To prevent possible further damage to the device enclosure or
internal components leading to malfunction, discontinue the use of the laptop and discharge it by disconnecting the AC adapter
and letting the battery drain.
Swollen batteries should not be used and should be replaced and disposed of properly. We recommend contacting Dell product
support for options to replace a swollen battery under the terms of the applicable warranty or service contract, including options
for replacement by a Dell authorized service technician.
The guidelines for handling and replacing Lithium-ion batteries are as follows:
●Exercise caution when handling Lithium-ion batteries.
●Discharge the battery before removing it from the system. To discharge the battery, unplug the AC adapter from the system
and operate the system only on battery power. When the system will no longer power on when the power button is pressed,
the battery is fully discharged.
●Do not crush, drop, mutilate, or penetrate the battery with foreign objects.
●Do not expose the battery to high temperatures, or disassemble battery packs and cells.
●Do not apply pressure to the surface of the battery.
●Do not bend the battery.
●Do not use tools of any type to pry on or against the battery.
●If a battery gets stuck in a device as a result of swelling, do not try to free it as puncturing, bending, or crushing a battery
can be dangerous.
●Do not attempt to reassemble a damaged or swollen battery into a laptop.
●Swollen batteries that are covered under warranty should be returned to Dell in an approved shipping container (provided
by Dell)—this is to comply with transportation regulations. Swollen batteries that are not covered under warranty should be
disposed of at an approved recycling center. Contact Dell product support at https://www.dell.com/support for assistance
and further instructions.
●Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a
compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other
computers with your computer. Always purchase genuine batteries from https://www.dell.com or otherwise directly from
Dell.
Lithium-ion batteries can swell for various reasons such as age, number of charge cycles, or exposure to high heat. For more
information on how to improve the performance and lifespan of the laptop battery and to minimize the possibility of occurrence
of the issue, see Dell Laptop Battery - Frequently Asked Questions.
Enhanced Pre-Boot System Assessment (ePSA)
diagnostics
The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded
with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular
devices or device groups allowing you to:
●Run tests automatically or in an interactive mode
●Repeat tests
●Display or save test results
5
84 Troubleshooting
●Run thorough tests to introduce additional test options to provide extra information about the failed device(s)
●View status messages that inform you if tests are completed successfully
●View error messages that inform you of problems encountered during testing
NOTE: Some tests for specific devices require user interaction. Always ensure that you are present at the computer
terminal when the diagnostic tests are performed.
Running the ePSA diagnostics
1. Turn on your computer.
2. As the computer boots, press the F12 key as the Dell logo appears.
3. On the boot menu screen, select the Diagnostics option.
4. Click the arrow at the bottom left corner.
Diagnostics front page is displayed.
5. Click the arrow in the lower-right corner to go to the page listing.
The items detected are listed.
6. To run a diagnostic test on a specific device, press Esc and click Yes to stop the diagnostic test.
7. Select the device from the left pane and click Run Tests.
8. If there are any issues, error codes are displayed.
Note the error code and validation number and contact Dell.
System diagnostic lights
Battery-status light
Indicates the power and battery-charge status.
Solid white — Power adapter is connected and the battery has more than 5 percent charge.
Amber — Computer is running on battery and the battery has less than 5 percent charge.
Off
●Power adapter is connected and the battery is fully charged.
●Computer is running on battery and the battery has more than 5 percent charge.
●Computer is in sleep state, hibernation, or turned off.
The power and battery-status light blinks amber along with beep codes indicating failures.
For example, the power and battery-status light blinks amber two times followed by a pause, and then blinks white three times
followed by a pause. This 2,3 pattern continues until the computer is turned off indicating no memory or RAM is detected.
The following table shows different power and battery-status light patterns and associated problems.
Table 3. LED codes
Diagnostic light codes Problem description
2,1 Processor failure
2,2 System board: BIOS or ROM (Read-Only Memory) failure
2,3 No memory or RAM (Random-Access Memory) detected
2,4 Memory or RAM (Random-Access Memory) failure
2,5 Invalid memory installed
2,6 System-board or chipset error
2,7 Display failure
3,1 Coin-cell battery failure
3,2 PCI, video card/chip failure
3,3 Recovery image not found
Troubleshooting 85
Table 3. LED codes (continued)
Diagnostic light codes Problem description
3,4 Recovery image found but invalid
3,5 Power-rail failure
3,6 System BIOS Flash incomplete
3,7 Management Engine (ME) error
Camera status light: Indicates whether the camera is in use.
●Solid white — Camera is in use.
●Off — Camera is not in use.
Caps Lock status light: Indicates whether Caps Lock is enabled or disabled.
●Solid white — Caps Lock enabled.
●Off — Caps Lock disabled.
Built-in self-test (BIST)
M-BIST
M-BIST (Built In Self-Test) is the system board's built-in self-test diagnostics tool that improves the diagnostics accuracy of
system board embedded controller (EC) failures.
NOTE: M-BIST can be manually initiated before POST (Power On Self Test).
How to run M-BIST
NOTE: M-BIST must be initiated on the system from a power-off state either connected to AC power or with battery only.
1. Press and hold both the M key on the keyboard and the power button to initiate M-BIST.
2. With both the M key and the power button held down, the battery indicator LED may exhibit two states:
a. OFF: No fault detected with the system board
b. AMBER: Indicates a problem with the system board
3. If there is a failure with the system board, the battery status LED will flash one of the following error codes for 30 seconds:
Table 4. LED error codes
Blinking Pattern Possible Problem
Amber White
2 1 CPU Failure
2 8 LCD Power Rail Failure
1 1 TPM Detection Failure
2 4 Unrecoverable SPI Failure
4. If there is no failure with the system board, the LCD will cycle through the solid color screens described in the LCD-BIST
section for 30 seconds and then power off.
LCD Built-in Self Test (BIST)
Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent
problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and PC settings.
86 Troubleshooting
When you notice screen abnormalities like flickering, distortion, clarity issues, fuzzy or blurry image, horizontal or vertical lines,
color fade etc., it is always a good practice to isolate the LCD (screen) by running the Built-In Self Test (BIST).
How to invoke LCD BIST Test
1. Power off the Dell laptop.
2. Disconnect any peripherals that are connected to the laptop. Connect only the AC adapter (charger) to the laptop.
3. Ensure that the LCD (screen) is clean (no dust particles on the surface of the screen).
4. Press and hold D key and Power on the laptop to enter LCD built-in self test (BIST) mode. Continue to hold the D key, until
the system boots up.
5. The screen will display solid colors and change colors on the entire screen to white, black, red, green, and blue twice.
6. Then it will display the colors white, black and red.
7. Carefully inspect the screen for abnormalities (any lines, fuzzy color or distortion on the screen).
8. At the end of the last solid color (red), the system will shut down.
NOTE: Dell SupportAssist Pre-boot diagnostics upon launch, initiates an LCD BIST first, expecting a user intervention
confirm functionality of the LCD.
Recovering the operating system
When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell
SupportAssist OS Recovery.
Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows 10 operating
system. It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating
system. It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its
factory state.
You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their
primary operating system due to software or hardware failures.
For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at
www.dell.com/support.
Enabling Intel Optane memory
1. On the taskbar, click the search box, and then type Intel Rapid Storage Technology.
2. Click Intel Rapid Storage Technology.
The Intel Rapid Storage Technology window is displayed.
3. On the Status tab, click Enable to enable the Intel Optane memory.
4. On the warning screen, select a compatible fast drive, and then click Yes to continue enabling Intel Optane memory.
5. Click Intel Optane memory > Reboot to complete enabling your Intel Optane memory.
NOTE: Applications may take up to three subsequent launches after enablement to see the full performance benefits.
Disabling Intel Optane memory
CAUTION: After disabling Intel Optane memory, do not uninstall the driver for Intel Rapid Storage Technology
as it will result in a blue screen error. The Intel Rapid Storage Technology user interface can be removed without
uninstalling the driver.
NOTE: Disabling Intel Optane memory is required before removing the SATA storage device accelerated by the Intel Optane
memory module from the computer.
1. On the taskbar, click the search box, and then type Intel Rapid Storage Technology.
2. Click Intel Rapid Storage Technology.
Troubleshooting 87
The Intel Rapid Storage Technology window is displayed.
3. On the Intel Optane memory tab, click Disable to disable the Intel Optane memory.
NOTE: For computers in which Intel Optane memory acts as a primary storage, do not disable the Intel Optane memory.
The Disable option will be grayed out.
4. Click Yes if you accept the warning.
The disabling progress is displayed.
5. Click Reboot to complete disabling your Intel Optane memory and restart your computer.
WiFi power cycle
If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be
performed. The following procedure provides the instructions on how to conduct a WiFi power cycle:
NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device.
1. Turn off your computer.
2. Turn off the modem.
3. Turn off the wireless router.
4. Wait for 30 seconds.
5. Turn on the wireless router.
6. Turn on the modem.
7. Turn on your computer.
Flea power release
Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has
been removed. The following procedure provides the instructions on how to conduct flea power release:
1. Turn off your computer.
2. Disconnect the power adapter from your computer.
3. Press and hold the power button for 15 seconds to drain the flea power.
4. Connect the power adapter to your computer.
5. Turn on your computer.
88 Troubleshooting
Getting help and contacting Dell
Self-help resources
You can get information and help on Dell products and services using these self-help resources:
Table 5. Self-help resources
Self-help resources Resource location
Information about Dell products and services www.dell.com
My Dell
Tips
Contact Support In Windows search, type Contact Support, and press
Enter.
Online help for operating system www.dell.com/support/windows
www.dell.com/support/linux
Troubleshooting information, user manuals, setup instructions,
product specifications, technical help blogs, drivers, software
updates, and so on.
www.dell.com/support
Dell knowledge base articles for a variety of computer
concerns.
1. Go to www.dell.com/support.
2. Type the subject or keyword in the Search box.
3. Click Search to retrieve the related articles.
Learn and know the following information about your product:
●Product specifications
●Operating system
●Setting up and using your product
●Data backup
●Troubleshooting and diagnostics
●Factory and system restore
●BIOS information
See Me and My Dell at www.dell.com/support/manuals.
To locate the Me and My Dell relevant to your product,
identify your product through one of the following:
●Select Detect Product.
●Locate your product through the drop-down menu under
View Products.
●Enter the Service Tag number or Product ID in the
search bar.
Contacting Dell
To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell.
NOTE: Availability varies by country/region and product, and some services may not be available in your country/region.
NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing
slip, bill, or Dell product catalog.
6
Getting help and contacting Dell 89