Table of Contents
- Dell G3 17 Service Manual
- Before working inside your computer
- After working inside your computer
- Removing the base cover
- Replacing the base cover
- Removing the battery
- Replacing the battery
- Removing the memory modules
- Replacing the memory modules
- Removing the wireless card
- Replacing the wireless card
- Removing the coin-cell battery
- Replacing the coin-cell battery
- Removing the fan
- Replacing the fan
- Removing the processor fan
- Replacing the processor fan
- Removing the solid-state drive/Intel Optane
- Replacing the solid-state drive/Intel Optane
- Removing the hard drive
- Replacing the hard drive
- Removing the touchpad
- Replacing the touchpad
- Removing the power-adapter port
- Replacing the power-adapter port
- Removing the speakers
- Replacing the speakers
- Removing the heat sink
- Replacing the heat sink
- Removing the display assembly
- Replacing the display assembly
- Removing the I/O board
- Replacing the I/O board
- Removing the power-button board
- Replacing the power-button board
- Removing the system board
- Replacing the system board
- Removing the power button with fingerprint reader
- Replacing the power button with fingerprint reader
- Removing the palm-rest and keyboard assembly
- Replacing the palm-rest and keyboard assembly
- Removing the display bezel
- Replacing the display bezel
- Removing the camera
- Replacing the camera
- Removing the display panel
- Replacing the display panel
- Removing the display hinges
- Replacing the display hinges
- Removing the display cable
- Replacing the display cable
- Removing the display back-cover and antenna assembly
- Replacing the display back-cover and antenna assembly
- Downloading drivers
- System setup
- System and setup password
- Troubleshooting
- Getting help and contacting Dell
DELL 3779 User Manual
Displayed below is the user manual for 3779 by DELL which is a product in the Notebooks category. This manual has pages.
Related Manuals
Dell G3 17
Service Manual
Computer Model: Dell G3 3779
Regulatory Model: P35E
Regulatory Type: P35E003
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks
may be trademarks of their respective owners.
2018 - 05
Rev. A01
Contents
1 Before working inside your computer............................................................................................................. 9
Before you begin ............................................................................................................................................................... 9
Safety instructions............................................................................................................................................................. 9
Recommended tools.......................................................................................................................................................... 9
Screw list........................................................................................................................................................................... 10
2 After working inside your computer..............................................................................................................12
3 Removing the base cover............................................................................................................................. 13
Procedure.......................................................................................................................................................................... 13
4 Replacing the base cover............................................................................................................................. 16
Procedure ......................................................................................................................................................................... 16
5 Removing the battery...................................................................................................................................19
Prerequisites......................................................................................................................................................................19
Procedure.......................................................................................................................................................................... 19
6 Replacing the battery.................................................................................................................................. 20
Procedure ........................................................................................................................................................................ 20
Post-requisites..................................................................................................................................................................20
7 Removing the memory modules....................................................................................................................21
Prerequisites......................................................................................................................................................................21
Procedure.......................................................................................................................................................................... 21
8 Replacing the memory modules................................................................................................................... 22
Procedure .........................................................................................................................................................................22
Post-requisites..................................................................................................................................................................22
9 Removing the wireless card......................................................................................................................... 23
Prerequisites..................................................................................................................................................................... 23
Procedure..........................................................................................................................................................................23
10 Replacing the wireless card........................................................................................................................ 25
Procedure..........................................................................................................................................................................25
Post-requisites..................................................................................................................................................................25
11 Removing the coin-cell battery................................................................................................................... 26
Prerequisites..................................................................................................................................................................... 26
Procedure..........................................................................................................................................................................26
12 Replacing the coin-cell battery................................................................................................................... 27
Procedure..........................................................................................................................................................................27
Contents 3
Post-requisites..................................................................................................................................................................27
13 Removing the fan....................................................................................................................................... 28
Prerequisites..................................................................................................................................................................... 28
Procedure..........................................................................................................................................................................28
14 Replacing the fan....................................................................................................................................... 30
Procedure ........................................................................................................................................................................ 30
Post-requisites.................................................................................................................................................................. 31
15 Removing the processor fan.......................................................................................................................32
Prerequisites..................................................................................................................................................................... 32
Procedure..........................................................................................................................................................................32
16 Replacing the processor fan....................................................................................................................... 33
Procedure..........................................................................................................................................................................33
Post-requisites..................................................................................................................................................................33
17 Removing the solid-state drive/Intel Optane.............................................................................................. 34
Prerequisites..................................................................................................................................................................... 34
Procedure..........................................................................................................................................................................34
18 Replacing the solid-state drive/Intel Optane.............................................................................................. 35
Procedure ........................................................................................................................................................................ 35
Post-requisites..................................................................................................................................................................35
19 Removing the hard drive............................................................................................................................ 36
Prerequisites..................................................................................................................................................................... 36
Procedure..........................................................................................................................................................................36
20 Replacing the hard drive............................................................................................................................ 38
Procedure .........................................................................................................................................................................38
Post-requisites..................................................................................................................................................................39
21 Removing the touchpad............................................................................................................................. 40
Prerequisites..................................................................................................................................................................... 40
Procedure..........................................................................................................................................................................40
22 Replacing the touchpad..............................................................................................................................41
Procedure ......................................................................................................................................................................... 41
Post-requisites.................................................................................................................................................................. 41
23 Removing the power-adapter port............................................................................................................. 42
Prerequisites..................................................................................................................................................................... 42
Procedure..........................................................................................................................................................................42
24 Replacing the power-adapter port............................................................................................................. 43
Procedure .........................................................................................................................................................................43
4Contents
Post-requisites..................................................................................................................................................................43
25 Removing the speakers..............................................................................................................................44
Prerequisites..................................................................................................................................................................... 44
Procedure..........................................................................................................................................................................44
26 Replacing the speakers..............................................................................................................................45
Procedure ........................................................................................................................................................................ 45
Post-requisites..................................................................................................................................................................45
27 Removing the heat sink..............................................................................................................................46
Prerequisites..................................................................................................................................................................... 46
Procedure..........................................................................................................................................................................46
28 Replacing the heat sink.............................................................................................................................. 47
Procedure .........................................................................................................................................................................47
Post-requisites..................................................................................................................................................................47
29 Removing the display assembly................................................................................................................. 48
Prerequisites..................................................................................................................................................................... 48
Procedure..........................................................................................................................................................................48
30 Replacing the display assembly.................................................................................................................. 51
Procedure ......................................................................................................................................................................... 51
Post-requisites..................................................................................................................................................................52
31 Removing the I/O board............................................................................................................................. 53
Prerequisites..................................................................................................................................................................... 53
Procedure..........................................................................................................................................................................53
32 Replacing the I/O board.............................................................................................................................54
Procedure ........................................................................................................................................................................ 54
Post-requisites..................................................................................................................................................................54
33 Removing the power-button board............................................................................................................ 55
Prerequisites.....................................................................................................................................................................55
Procedure......................................................................................................................................................................... 55
34 Replacing the power-button board.............................................................................................................57
Procedure .........................................................................................................................................................................57
Post-requisites................................................................................................................................................................. 58
35 Removing the system board...................................................................................................................... 59
Prerequisites..................................................................................................................................................................... 59
Procedure......................................................................................................................................................................... 59
36 Replacing the system board.......................................................................................................................62
Procedure ........................................................................................................................................................................ 62
Contents 5
Post-requisites..................................................................................................................................................................63
Entering the Service Tag in the BIOS setup program................................................................................................. 64
37 Removing the power button with ngerprint reader...................................................................................65
Prerequisites..................................................................................................................................................................... 65
Procedure......................................................................................................................................................................... 65
38 Replacing the power button with ngerprint reader................................................................................... 67
Procedure .........................................................................................................................................................................67
Post-requisites..................................................................................................................................................................67
39 Removing the palm-rest and keyboard assembly....................................................................................... 69
Prerequisites..................................................................................................................................................................... 69
Procedure......................................................................................................................................................................... 69
40 Replacing the palm-rest and keyboard assembly........................................................................................70
Procedure .........................................................................................................................................................................70
Post-requisites..................................................................................................................................................................70
41 Removing the display bezel......................................................................................................................... 71
Prerequisites...................................................................................................................................................................... 71
Procedure.......................................................................................................................................................................... 71
42 Replacing the display bezel........................................................................................................................ 72
Procedure .........................................................................................................................................................................72
Post-requisites..................................................................................................................................................................72
43 Removing the camera................................................................................................................................ 73
Prerequisites..................................................................................................................................................................... 73
Procedure..........................................................................................................................................................................73
44 Replacing the camera.................................................................................................................................74
Procedure .........................................................................................................................................................................74
Post-requisites..................................................................................................................................................................74
45 Removing the display panel........................................................................................................................75
Prerequisites..................................................................................................................................................................... 75
Procedure..........................................................................................................................................................................75
46 Replacing the display panel........................................................................................................................ 77
Procedure .........................................................................................................................................................................77
Post-requisites..................................................................................................................................................................78
47 Removing the display hinges...................................................................................................................... 79
Prerequisites..................................................................................................................................................................... 79
Procedure..........................................................................................................................................................................79
48 Replacing the display hinges......................................................................................................................80
6Contents
Procedure ........................................................................................................................................................................ 80
Post-requisites................................................................................................................................................................. 80
49 Removing the display cable........................................................................................................................ 81
Prerequisites...................................................................................................................................................................... 81
Procedure.......................................................................................................................................................................... 81
50 Replacing the display cable........................................................................................................................82
Procedure .........................................................................................................................................................................82
Post-requisites..................................................................................................................................................................82
51 Removing the display back-cover and antenna assembly............................................................................83
Prerequisites..................................................................................................................................................................... 83
Procedure..........................................................................................................................................................................83
52 Replacing the display back-cover and antenna assembly........................................................................... 84
Procedure .........................................................................................................................................................................84
Post-requisites..................................................................................................................................................................84
53 Downloading drivers.................................................................................................................................. 85
Downloading the audio driver.........................................................................................................................................85
Downloading the graphics driver................................................................................................................................... 85
Downloading the USB 3.0 driver....................................................................................................................................85
Downloading the Wi-Fi driver.........................................................................................................................................86
Downloading the media-card reader driver.................................................................................................................. 86
Downloading the chipset driver..................................................................................................................................... 86
Downloading the network driver....................................................................................................................................86
54 System setup.............................................................................................................................................88
Boot Sequence.................................................................................................................................................................88
Navigation keys................................................................................................................................................................ 88
BIOS overview..................................................................................................................................................................89
Entering BIOS setup program........................................................................................................................................ 89
Enabling or disabling the USB in BIOS setup program..........................................................................................89
Identifying the hard drive in BIOS setup program..................................................................................................89
Checking the system memory in BIOS setup program......................................................................................... 89
System setup options......................................................................................................................................................89
55 System and setup password...................................................................................................................... 95
Assigning a system password and setup password.....................................................................................................95
Deleting or changing an existing system setup password.......................................................................................... 95
Clearing CMOS settings................................................................................................................................................. 96
Clearing forgotten passwords........................................................................................................................................ 96
56 Troubleshooting......................................................................................................................................... 97
Flashing the BIOS.............................................................................................................................................................97
Flashing BIOS (USB key).................................................................................................................................................97
Intel Optane memory (Optional).....................................................................................................................................97
Contents 7
Enabling Intel Optane memory................................................................................................................................. 97
Disabling Intel Optane memory................................................................................................................................ 98
Reinstall Windows using a USB recovery drive............................................................................................................98
Enhanced Pre-Boot System Assessment (ePSA) diagnostics...................................................................................98
Running the ePSA diagnostics.................................................................................................................................99
System diagnostic lights................................................................................................................................................. 99
Wi-Fi power cycle...........................................................................................................................................................100
Flea power release..........................................................................................................................................................100
57 Getting help and contacting Dell...............................................................................................................102
Self-help resources.........................................................................................................................................................102
Contacting Dell............................................................................................................................................................... 102
8 Contents
Before working inside your computer
NOTE: The images in this document may dier from your computer depending on the conguration you ordered.
Before you begin
1 Save and close all open les and exit all open applications.
2 Shut down your computer. Click Start > Power > Shut down.
NOTE: If you are using a dierent operating system, see the documentation of your operating system for shut-down
instructions.
3 Disconnect your computer and all attached devices from their electrical outlets.
4 Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.
5 Remove any media card and optical disc from your computer, if applicable.
Safety instructions
Use the following safety guidelines to protect your computer from potential damage and ensure your personal safety.
WARNING: Before working inside your computer, read the safety information that shipped with your computer. For more safety
best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
WARNING: Disconnect all power sources before opening the computer cover or panels. After you nish working inside the
computer, replace all covers, panels, and screws before connecting to the electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is at and clean.
CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching pins and contacts.
CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped
with the product or at www.dell.com/regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the
metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate static electricity,
which could harm internal components.
CAUTION: When you disconnect a cable, pull on its connector or on its pull tab, not on the cable itself. Some cables have
connectors with locking tabs or thumb-screws that you must disengage before disconnecting the cable. When disconnecting
cables, keep them evenly aligned to avoid bending any connector pins. When connecting cables, ensure that the ports and
connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
Recommended tools
The procedures in this document may require the following tools:
• Phillips screwdriver #1
• Plastic scribe
1
Before working inside your computer 9
Screw list
Table 1. Screw list
Component Secured to Screw type Quantity Screw image
Base cover Palm rest and keyboard
assembly
M2.5x7 10
Battery Palm rest and keyboard
assembly
M2x3 5
Display panel Display back-cover and
antenna assembly
M2x3 4
Fan Palm rest and keyboard
assembly
M2.5x5 2
Processor fan Palm rest and keyboard
assembly
M2.5x5 2
Hard-drive assembly Palm rest and keyboard
assembly
M2x3 4
Hard-drive bracket Hard drive M3x3 4
Heat sink System board M2x3 4
NOTE: Applicable only for computers shipped
with discrete conguration.
Hinges Palm rest and keyboard
assembly
M2.5x5 6
Hinge brackets Display back-cover and
antenna assembly
M2.5x4 8
Hinge brackets Display back-cover and
antenna assembly
M2x3 2
I/O board Palm rest and keyboard
assembly
M2.5x2.5 2
Power-adapter port Palm rest and keyboard
assembly
M2x2 1
Power-button board Palm rest and keyboard
assembly
M2x2 1
Power button with
ngerprint reader
(optional)
Palm rest and keyboard
assembly
M2x2 1
Solid-state drive Palm rest and keyboard
assembly
M2x3 1
System board Palm rest and keyboard
assembly
M2.5x2.5 4
10 Before working inside your computer
Component Secured to Screw type Quantity Screw image
Touchpad Touchpad and palm rest M2x2 4
Wireless-card bracket System board M2x3 1
Before working inside your computer 11
After working inside your computer
CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.
1 Replace all screws and ensure that no stray screws remain inside your computer.
2 Connect any external devices, peripherals, or cables you removed before working on your computer.
3 Replace any media cards, discs, or any other parts that you removed before working on your computer.
4 Connect your computer and all attached devices to their electrical outlets.
5 Turn on your computer.
2
12 After working inside your computer
Removing the base cover
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Remove the 10 screws (M2.5x7) that secure the base cover to the palm rest and keyboard assembly.
2 Loosen the two captive screws (M2.5) on the base cover.
3 Pry the base cover starting from the left hinge.
4 Continue prying the base cover from the bottom of the computer base.
3
Removing the base cover 13
5 Pry the base cover from the right side and lift it o the palm rest and keyboard assembly.
NOTE: The following steps are applicable only if you want to further remove any other component from your computer.
6 Peel the tape that secures the battery cable to the system board.
7 Disconnect the battery cable from the system board.
14 Removing the base cover
8 Press and hold the power button for 5 seconds to ground the computer and drain the ea power.
Removing the base cover 15
Replacing the base cover
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Connect the battery cable to the system board, if applicable.
2 Adhere the tape that secures the battery cable to the system board.
CAUTION: To avoid accidental damage to the power-adapter port, do not press the base cover against the power-adapter
port when you snap the base cover to the computer base.
3 Place the base cover on the palm rest and keyboard assembly, and snap the base cover into place starting from the power-adapter
port.
4
16 Replacing the base cover
4 Align the tabs on the base cover with the slots on the palm-rest assembly and snap it into place.
5 Tighten the two captive screws (M2.5) that secure the base cover to the palm rest and keyboard assembly.
6 Replace the 10 screws (M2.5x7) that secure the base cover to the palm rest and keyboard assembly.
Replacing the base cover 17
18 Replacing the base cover
Removing the battery
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
Remove the base cover.
Procedure
1 Remove the ve screws (M2x3) that secure the battery to the palm rest and keyboard assembly.
2 Lift the battery o the palm rest and keyboard assembly.
5
Removing the battery 19
Replacing the battery
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the screw holes on the battery with the screw holes on the palm rest and keyboard assembly.
2 Replace the four screws (M2x3) that secure the battery to the palm rest and keyboard assembly.
Post-requisites
Replace the base cover.
6
20 Replacing the battery
Removing the memory modules
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
Remove the base cover.
Procedure
1 Locate the memory modules on your computer.
2 Use your ngertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops
up.
3 Remove the memory modules from the memory-module slot.
7
Removing the memory modules 21
Replacing the memory modules
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the notch on the memory module with the tab on the memory-module slot.
2 Slide the memory modules rmly into the slot at an angle.
3 Press the memory module down until it clicks into place.
NOTE: If you do not hear the click, remove the memory module and reinstall it.
Post-requisites
Replace the base cover.
8
22 Replacing the memory modules
Removing the wireless card
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
Remove the base cover.
Procedure
1 Locate the wireless card on your computer.
2 Remove the screw (M2x3) that secures the wireless-card bracket to the system board.
3 Slide and remove the wireless-card bracket from the wireless card.
4 Disconnect the antenna cables from the wireless card.
5 Slide and remove the wireless card from the wireless-card slot.
9
Removing the wireless card 23
24 Removing the wireless card
Replacing the wireless card
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
CAUTION: To avoid damage to the wireless card, do not place any cables under it.
1 Connect the antenna cables to the wireless card.
The following table provides the antenna-cable color scheme for the wireless card supported by your computer.
Table 2. Antenna-cable color scheme
Connectors on the wireless card Antenna-cable color
Main (white triangle) White
Auxiliary (black triangle) Black
2 Slide and replace the wireless-card bracket on the wireless-card.
3 Align the notch on the wireless card with the tab on the wireless-card slot and insert the wireless card at an angle into the wireless-
card slot.
4 Replace the screw (M2x3) that secures the wireless-card bracket to the wireless card and the palm rest and keyboard assembly.
Post-requisites
Replace the base cover.
10
Replacing the wireless card 25
Removing the coin-cell battery
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note
the BIOS setup program’s settings before removing the coin-cell battery.
Prerequisites
Remove the base cover.
Procedure
CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. Before removing the coin-cell
battery, it is recommended to note the BIOS setup program’s settings.
Using a plastic scribe, gently pry the coin-cell battery out of the battery socket on the I/O board.
11
26 Removing the coin-cell battery
Replacing the coin-cell battery
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
With the positive-side facing up, snap the coin-cell battery into the battery socket on the I/O board.
Post-requisites
Replace the base cover.
12
Replacing the coin-cell battery 27
Removing the fan
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
Remove the base cover.
Procedure
1 Open the latch and disconnect the display cable from the system board.
2 Remove the display cable from the routing guides on the fan.
3 Disconnect the fan cable from the system board.
4 Remove the two screws (M2.5x5) that secure the fan to the palm rest and keyboard assembly.
5 Lift the fan o the palm rest and keyboard assembly.
13
28 Removing the fan
Removing the fan 29
Replacing the fan
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the screw holes on the fan with the screw holes on to the palm rest and keyboard assembly.
2 Replace the two screws (M2.5x5) that secure the fan to the palm rest and keyboard assembly.
3 Connect the fan cable to the system board.
4 Route the display cable through the routing guides on the fan.
5 Connect the display cable to its connector on the system board and close the latch.
14
30 Replacing the fan
Removing the processor fan
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
Remove the base cover.
Procedure
1 Disconnect the processor-fan cable from the system board.
2 Remove the two screws (M2.5x5) that secure the processor fan to the palm rest and keyboard assembly.
3 Lift the processor fan from the heat-sink.
15
32 Removing the processor fan
Replacing the processor fan
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the screw holes on the processor fan with the screw holes on the palm rest and keyboard assembly.
2 Replace the two screws (M2.5x5) that secure the processor fan to the palm rest and keyboard assembly.
3 Slide and connect the processor-fan cable into the connector on the system board.
Post-requisites
Replace the base cover.
16
Replacing the processor fan 33
Removing the solid-state drive/Intel Optane
You need to disable the Intel Optane before removing it from your computer. For more information about disabling the Intel Optane, see
Disabling Intel Optane.
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
Remove the base cover.
Procedure
1 Loosen the captive screw that secures the solid-state drive shield/Intel Optane shield and solid-state drive/Intel Optane to the palm
rest and keyboard assembly.
NOTE: Solid-state drive shield is available only on computers shipped with NVMe solid-state drive.
2 In computers shipped with mSATA solid-state drive/Intel Optane, remove the screw (M2x3) that secures the solid-state drive/Intel
Optane to the palm rest and keyboard assembly.
3 Slide the solid-stare drive shield/Intel Optane shield and lift the solid-state drive shield/Intel Optane shield o the palm rest and
keyboard assembly.
4 Slide and remove the solid-state drive/Intel Optane from the slot.
17
34 Removing the solid-state drive/Intel Optane
Replacing the solid-state drive/Intel Optane
Enable the Intel Optane after you replace it. For more information about enabling the Intel Optane, see Enabling Intel Optane.
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.
Procedure
1 Align the notch on the solid-state drive/Intel Optane with the tab on the slot and slide the solid-state drive/Intel Optane into the slot.
NOTE: Solid-state drive shield is available only on computers shipped with NVMe solid-state drive.
2 Slide the solid-state drive shield/Intel Optane shield into the tabs and replace the solid-state drive shield/Intel Optane shield on the
palm rest and keyboard assembly.
3 Replace the screw (M2x3) that secures the solid-state drive/Intel Optane to the palm rest and keyboard assembly.
4 Tighten the captive screw that secures the solid-state drive shield/Intel Optane shield and solid-state drive/Intel Optane to the palm
rest and keyboard assembly.
Post-requisites
Replace the base cover.
18
Replacing the solid-state drive/Intel Optane 35
Removing the hard drive
If your computer is using a SATA storage device accelerated by Intel Optane memory, disable Intel Optane before removing the SATA
storage device. For more information about disabling the Intel Optane, see Disabling Intel Optane.
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
Procedure
1 Open the latch and using the pull tab, disconnect the hard-drive cable from the system board.
2 Remove the four screws (M2x3) that secure the hard-drive assembly to the palm rest and keyboard assembly.
3 Lift the hard-drive assembly along with its cable o the palm rest and keyboard assembly.
4 Disconnect the interposer from the hard-drive assembly.
19
36 Removing the hard drive
5 Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive.
6 Lift the hard drive o the hard-drive bracket.
Removing the hard drive 37
Replacing the hard drive
Enable Intel Optane after replacing the SATA storage. For more information about enabling the Intel Optane, see Enabling Intel Optane.
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
Procedure
1 Place the hard-drive bracket on the hard drive and align the screw holes on the hard-drive bracket with the screw holes on the hard
drive.
2 Replace the four screws (M3x3) that secure the hard-drive bracket to the hard drive.
3 Connect the interposer to the hard-drive assembly.
4 Align the screw holes on the hard-drive assembly with the screw holes on the palm rest and keyboard assembly.
5 Replace the four screws (M2x3) that secure the hard-drive assembly to the palm rest and keyboard assembly.
6 Fold the hard-drive cable and connect it to the system board.
7 Slide the hard-drive cable into the connector on the system board and close the latch.
20
38 Replacing the hard drive
Removing the touchpad
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
Procedure
1 Open the latch and disconnect the touchpad cable from the system board.
2 Gently peel the tape that secures the touchpad to the palm rest and keyboard assembly.
3 Remove the four screws (M2x2) that secure the touchpad to the palm rest and keyboard assembly.
4 Slide the touchpad along with its cable at an angle and lift the touchpad o the palm rest and keyboard assembly.
21
40 Removing the touchpad
Replacing the touchpad
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
NOTE: Ensure that the touchpad is aligned with the guides available on the palm-rest and keyboard assembly, and the gap on
either sides of the touchpad is equal.
1 Slide and place the touchpad into the slot on the palm rest and keyboard assembly.
2 Replace the four screws (M2x2) that secure the touchpad to the palm rest and keyboard assembly.
3 Adhere the tape that secures the touchpad to the palm rest and keyboard assembly.
4 Slide the touchpad cable into the connector on the system board and close the latch.
Post-requisites
1 Replace the battery.
2 Replace the base cover.
22
Replacing the touchpad 41
Removing the power-adapter port
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the wireless card.
Procedure
Applicable on computers that are shipped with power button only.
1 Remove the three screws (M2.5x5) that secure the right hinge to the system board and palm rest assembly.
2 Lift the right hinge.
3 Disconnect the power-adapter port cable from the system board.
4 Peel and lift the power-adapter port along with its cable o the palm rest and keyboard assembly.
23
42 Removing the power-adapter port
Replacing the power-adapter port
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Place the power-adapter port into the slot and adhere the power-adapter port on the palm rest and keyboard assembly.
2 Connect the power-adapter port cable to the system board.
3 Close the right hinge.
4 Replace the three screws (M2.5x5) that secure the right hinge to the system board and palm rest assembly.
Post-requisites
1 Replace the wireless card.
2 Replace the base cover.
24
Replacing the power-adapter port 43
Removing the speakers
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
Remove the base cover.
Procedure
1 Disconnect the speaker cable from the system board and lift the right speaker o the palm rest and keyboard assembly.
2 Note the speaker cable routing and remove it from the routing guides on palm rest and key board assembly.
3 Lift the left speaker, along with the cable, o the palm rest and keyboard assembly.
25
44 Removing the speakers
Replacing the speakers
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
NOTE: If the rubber grommets are pushed out of the speakers when removing the speakers, push them back in place before
replacing the speakers.
1 Using the alignment posts and rubber grommets, place the left speaker in the slots on the palm rest and keyboard assembly.
2 Route the speaker cable through the routing guides on the palm rest and keyboard assembly.
3 Replace the right speaker.
4 Connect the speaker cable to the system board.
Post-requisites
Replace the base cover.
26
Replacing the speakers 45
Removing the heat sink
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
WARNING: The heat sink may become hot during normal operation. Allow sucient time for the heat sink to cool before you
touch it.
CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils in your skin can
reduce the heat transfer capability of the thermal grease.
Prerequisites
Remove the base cover.
Procedure
1 Remove the four (M2x3) screws in the reverse sequential order (8>7>6>5) that secure the heat sink to the system board.
2 In the reverse sequential order (4>3>2>1), loosen the four captive screws that secure the heat sink to the system board.
3 Lift the heat sink o the system board.
27
46 Removing the heat sink
Replacing the heat sink
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.
NOTE: If either the system board or the heat sink is replaced, use the thermal pad provided in the kit to ensure that thermal
conductivity is achieved.
Procedure
1 Place the heat sink on the system board and align the screw holes on the heat sink with the screw holes on the system board.
2 Tighten the captive screws in the sequential order (1>2>3>4) to secure the heat sink to the system board.
3 Replace the four (M2x3) screws in the sequential order (5>6>7>8) that secure the heat sink to the system board.
Post-requisites
Replace the base cover.
28
Replacing the heat sink 47
Removing the display assembly
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the wireless card.
Procedure
1 Open the latch and disconnect the display cable from the system board.
2 Note the routing of the display cable and remove the cable from its routing guides on the fan and palm rest and keyboard assembly.
3 Remove the six screws (M2.5x5) that secure the left and right hinges to the system board and palm rest and keyboard assembly.
4 Open the hinges.
29
48 Removing the display assembly
5 Lift the palm rest and keyboard assembly at an angle.
6 Slide and remove the palm rest and keyboard assembly o the display assembly.
7 After performing all these steps, you are left with the display assembly.
Removing the display assembly 49
50 Removing the display assembly
Replacing the display assembly
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
NOTE: Ensure that the hinges are opened to the maximum before replacing the display assembly on palm rest and keyboard
assembly.
1 Slide the palm rest and keyboard assembly at an angle under the hinges on the display assembly.
2 Place the palm rest and keyboard assembly on the display assembly.
3 Using the alignment posts, press the hinges down on the system board and the palm rest and keyboard assembly.
30
Replacing the display assembly 51
4 Replace the six screws (M2.5x5) that secure the left and right hinges to the system board and palm rest and keyboard assembly.
5 Route the display cable through the routing guides on the fan and the palm rest and keyboard assembly.
6 Slide the display cable into the connector on the system board and close the latch to secure the cable.
Post-requisites
1 Replace the wireless card.
2 Replace the base cover.
52 Replacing the display assembly
Removing the I/O board
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. Before removing the I/O board
along with the coin-cell battery, it is recommended to note the BIOS setup program’s settings.
Remove the base cover.
Procedure
1 Open the latch and disconnect the power-button board cable from the system board.
2 Remove the two screws (M2.5x2.5) that secures the I/O board to the palm rest and keyboard assembly.
3 Turn the I/O-board over.
4 Open the latch and disconnect the I/O-board cable from the I/O-board.
5 Lift the I/O board o the palm rest and keyboard assembly.
31
Removing the I/O board 53
Replacing the I/O board
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Connect the I/O-board cable to the I/O board and close the latch.
2 Turn over the I/O board.
3 Using the alignment posts, place the I/O board on the palm rest and keyboard assembly.
4 Replace the two screws (M2.5x2.5) that secure the I/O board to the palm rest and keyboard assembly.
5 Connect the power-button board cable to the system board and close the latch.
Post-requisites
Replace the base cover.
32
54 Replacing the I/O board
Removing the power-button board
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
Remove the base cover.
Procedure
1 Open the latch and disconnect the display-assembly cable from the system board.
2 Note the routing of the display cable and remove the cable from its routing guides on the fan and palm rest and keyboard assembly.
3 Remove the three screws (M2.5x5) that secure the left hinge to palm rest and keyboard assembly.
4 Open the left hinge.
5 Open the latch and disconnect the power-button board cable from the I/O board.
6 Gently peel o the tape that secures the power-button board to the palm rest and keyboard assembly.
7 Remove the screw (M2x2) that secures the power-button board to the palm rest and keyboard assembly.
8 Release the power-button board from the tabs and lift the power-button board along with the cable o the palm rest and keyboard
assembly.
33
Removing the power-button board 55
56 Removing the power-button board
Replacing the power-button board
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Slide the power-button board into the tabs on the palm rest and keyboard assembly and then align the screw hole on the power-
button board with the screw hole on the palm rest and keyboard assembly.
2 Replace the screw (M2x2) that secures the power-button board to the palm rest and keyboard assembly.
3 Adhere the tape that secures the power-button board to the palm rest and keyboard assembly.
4 Slide the power-button cable to the I/O board and close the latch.
5 Close the left hinge.
6 Replace the three screws (M2.5x5) that secure the left hinge to palm rest and keyboard assembly.
7 Route the display cable through the routing guides on the fan and the palm rest and keyboard assembly.
8 Slide the display cable to the connector on the system board and close the latch.
34
Replacing the power-button board 57
Removing the system board
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program
after you replace the system board.
NOTE: Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program. You must
make the appropriate changes again after you replace the system board.
NOTE: Before disconnecting the cables from the system board, note the location of the connectors so that you can reconnect
the cables correctly after you replace the system board.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
3 Remove the memory modules.
4 Remove the wireless card.
5 Remove the solid-state drive/Intel Optane.
6 Remove the heat sink.
Procedure
1 Remove the three screws (M2.5x5) that secure the right hinge to the system board.
2 Open the right hinge.
3 Disconnect the graphics-card fan cable.
35
Removing the system board 59
4 Open the latch and disconnect the display-assembly cable.
5 Open the latch and disconnect the hard-drive cable.
6 Open the latch and disconnect the I/O-board cable.
7 Open the latch and disconnect the ngerprint-reader cable.
8 Open the latch and disconnect the touchpad cable.
9 Open the latch and disconnect the keyboard back-light cable.
10 Open the latch and disconnect the keyboard cable.
11 Disconnect the speaker cable.
12 Disconnect the power-adapter port cable.
13 Remove the four screws (M2.5x2.5) that secure the system board to palm rest and keyboard assembly.
14 Lift the system board o the palm rest and keyboard assembly.
60 Removing the system board
Removing the system board 61
Replacing the system board
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program
after you replace the system board.
NOTE: Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program. You must
make the appropriate changes again after you replace the system board.
Procedure
1 Align the screw hole on the system board with the screw hole on the palm rest and keyboard assembly.
2 Replace the four screws (M2.5x2.5) that secure the system board to the palm rest and keyboard assembly.
3 Connect the power-adapter port cable.
4 Connect the speaker cable.
5 Close the latch and connect the keyboard cable.
6 Close the latch and connect the keyboard back-light cable.
7 Close the latch and connect the touchpad cable.
8 Close the latch and connect the ngerprint-reader.
9 Close the latch and connect the I/O-board cable.
10 Close the latch and connect the hard-drive cable.
11 Close the latch and connect the display-assembly cable.
12 Connect the graphics-card fan cable to the system board.
36
62 Replacing the system board
13 Close the right display hinge.
14 Replace the three screws (M2.5x5) that secure the right hinge to the system board.
Post-requisites
1 Replace the heat sink.
2 Replace the solid-state drive/Intel Optane.
3 Replace the wireless card.
4 Replace the memory modules.
5 Replace the battery.
6 Replace the base cover.
Replacing the system board 63
Entering the Service Tag in the BIOS setup program
1 Turn on or restart your computer.
2 Press F2 when the Dell logo is displayed to enter the BIOS setup program.
3 Navigate to the Main tab and enter the Service Tag in the Service Tag Input eld.
NOTE: Service tag is the alphanumeric identier located at the back side of your computer.
64 Replacing the system board
Removing the power button with ngerprint
reader
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
NOTE: Applicable only for computers that are shipped with ngerprint reader.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
3 Remove the solid-state drive/Intel Optane.
4 Remove the fan.
5 Remove the heat sink.
6 Remove the wireless card.
7 Remove the power-button board.
8 Remove the system board.
9 Remove the display assembly.
Procedure
1 Peel the ngerprint reader cable o the palm rest and keyboard assembly.
2 Remove the screw (M2x2) that secures the power button to the palm rest and keyboard assembly.
3 Using a plastic scribe, release the ngerprint-reader board from the palm rest and keyboard assembly.
4 Lift the power button, along with its cable, o the palm rest and keyboard assembly.
37
Removing the power button with ngerprint reader 65
66 Removing the power button with ngerprint reader
Replacing the power button with ngerprint
reader
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
NOTE: Applicable only for computers that are shipped with ngerprint reader.
Procedure
1 Using the alignment posts, align the power button on the palm rest and keyboard assembly.
2 Slide and place the power button into the slots on the palm rest and keyboard assembly.
3 Replace the screw (M2x2) that secures the power button to the palm rest and keyboard assembly.
4 Adhere the ngerprint reader cable on the palm rest and keyboard assembly.
Post-requisites
1 Replace the display assembly.
2 Replace the system board.
3 Replace the power-button board.
4 Replace the wireless card.
5 Replace the heat sink.
6 Replace the fan.
38
Replacing the power button with ngerprint reader 67
Removing the palm-rest and keyboard assembly
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
3 Remove the fan.
4 Remove the solid-state drive/Intel Optane.
5 Remove the wireless card.
6 Remove the speakers.
7 Remove the hard drive.
8 Remove the touchpad.
9 Remove the power-adapter port.
10 Remove the display assembly.
11 Remove the I/O board.
12 Remove the power-button board (optional).
13 Remove the system board.
14 Remove the power button with ngerprint reader (optional).
Procedure
After performing the above steps, we are left with the palm rest and keyboard assembly.
39
Removing the palm-rest and keyboard assembly 69
Replacing the palm-rest and keyboard assembly
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
Place the palm rest and keyboard assembly on a at surface.
Post-requisites
1 Replace the power button with ngerprint reader (optional).
2 Replace the system board.
3 Replace the power-button board.
4 Replace the I/O board.
5 Replace the display assembly.
6 Replace the power-adapter port (optional).
7 Replace the touchpad.
8 Replace the hard drive.
9 Replace the speakers.
10 Replace the wireless card.
11 Replace the solid-state drive/Intel Optane.
12 Replace the fan.
13 Replace the battery.
14 Replace the base cover.
40
70 Replacing the palm-rest and keyboard assembly
Removing the display bezel
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the wireless card.
3 Remove the display assembly.
Procedure
1 Using your ngertips, carefully pry up the display bezel from the top-left outer edge of the display back-cover and antenna assembly.
2 Remove the display bezel o the display back-cover and antenna assembly.
41
Removing the display bezel 71
Replacing the display bezel
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the display bezel with the display back-cover and antenna assembly.
2 Gently snap the display bezel into place.
Post-requisites
1 Replace the display assembly.
2 Replace the wireless card.
3 Replace the base cover.
42
72 Replacing the display bezel
Removing the camera
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the wireless card.
3 Remove the display assembly.
4 Remove the display bezel.
5 Remove the display panel.
Procedure
1 Using a plastic scribe, gently pry the camera o the display back-cover and antenna assembly.
2 Disconnect the camera cable from the camera module.
3 Lift the camera module from the display back-cover and antenna assembly.
43
Removing the camera 73
Replacing the camera
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Connect the camera cable to the camera module.
2 Using the alignment post adhere the camera module on the display back-cover and antenna assembly.
Post-requisites
1 Replace the display panel.
2 Replace the display bezel.
3 Replace the display assembly.
4 Replace the wireless card.
5 Replace the base cover.
44
74 Replacing the camera
Removing the display panel
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the wireless card.
3 Remove the display assembly.
4 Remove the display bezel.
Procedure
1 Remove the four screws (M2x3) that secure the display panel to the display back-cover and antenna assembly.
2 Lift the display panel and turn it over.
3 Peel the tape adhering the display cable to the back of the display panel.
4 Open the latch and disconnect the display cable from the display-panel cable connector.
5 Lift the display panel away from the display back-cover and antenna assembly.
45
Removing the display panel 75
76 Removing the display panel
Replacing the display panel
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Place the display panel on a at and clean surface.
2 Connect the display cable to the connector at the back of the display panel and close the latch to secure the cable.
3 Adhere the tape that secures the display cable to the back of the display panel.
4 Place the display panel on the display back-cover and antenna assembly.
5 Align the screw holes on the display panel with the screw holes on the display back-cover and antenna assembly.
6 Replace the four screws (M2x3) that secure the display panel to the display back-cover and antenna assembly.
46
Replacing the display panel 77
Removing the display hinges
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the wireless card.
3 Remove the display assembly.
4 Remove the display bezel.
5 Remove the display panel.
Procedure
1 Remove the eight screws (M2.5x4) that secure the hinges to the display back-cover and antenna assembly.
2 Remove the two screws (M2x3) that secure the hinge brackets to the display back-cover and antenna assembly.
3 Lift the hinges and brackets o the display back-cover and antenna assembly.
47
Removing the display hinges 79
Replacing the display hinges
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the screw holes on the hinges and brackets with the screw holes on the display back-cover and antenna assembly.
2 Replace the two screws (M2x2) that secure the hinges to the display back-cover and antenna assembly.
3 Replace the eight screws (M2.5x4) that secure the hinges to the display back-cover and antenna assembly .
Post-requisites
1 Replace the display panel.
2 Replace the display bezel.
3 Replace the display assembly.
4 Replace the wireless card.
5 Replace the base cover.
48
80 Replacing the display hinges
Removing the display cable
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the wireless card.
3 Remove the display assembly.
4 Remove the display bezel.
5 Remove the display panel.
6 Remove the display hinges.
Procedure
1 Disconnect the camera cable from the camera module.
2 Note the display cable routing and remove the cable from the routing guides on the display back-cover and antenna assembly.
3 Remove the display cable from the display back-cover and antenna assembly.
49
Removing the display cable 81
Replacing the display cable
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Route the display cable on the display back-cover and antenna assembly.
2 Route the camera cable through the routing guides on the display back-cover and antenna assembly.
3 Slide the camera cable into the connector on the camera module to secure the cable.
Post-requisites
1 Replace the display hinges.
2 Replace the display panel.
3 Replace the display bezel.
4 Replace the display assembly.
5 Replace the wireless card.
6 Replace the base cover.
50
82 Replacing the display cable
Removing the display back-cover and antenna
assembly
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the wireless card.
3 Remove the display assembly.
4 Remove the display bezel.
5 Remove the camera.
6 Remove the display panel.
7 Remove the display hinges.
8 Remove the display cable.
Procedure
After performing all the above steps, we are left with the display back-cover and antenna assembly.
51
Removing the display back-cover and antenna assembly 83
Replacing the display back-cover and antenna
assembly
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
Place the display back-cover and antenna assembly on a clean and at surface.
Post-requisites
1 Replace the display cable.
2 Replace the display hinges.
3 Replace the display panel.
4 Replace the camera.
5 Replace the display bezel.
6 Replace the display assembly.
7 Replace the wireless card.
8 Replace the base cover.
52
84 Replacing the display back-cover and antenna assembly
Downloading drivers
Downloading the audio driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product support, enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
4 Click Drivers & downloads > Find it myself.
5 Scroll down the page, and expand Audio.
6 Click Download to download the audio driver for your computer.
7 After the download is complete, navigate to the folder where you saved the audio driver le.
8 Double-click the audio driver le icon and follow the instructions on the screen to install the driver.
Downloading the graphics driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product support enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
4 Click Drivers & downloads > Find it myself.
5 Scroll down the page, and expand Video.
6 Click Download to download the graphics driver for your computer.
7 After the download is complete, navigate to the folder where you saved the graphics driver le.
8 Double-click the graphics driver le icon, and follow the instructions on the screen.
Table 3. Display adapter in device manager
Before driver installation After driver installation
Downloading the USB 3.0 driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product support enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
4 Click Drivers & downloads > Find it myself.
5 Scroll down the page and expand Chipset.
6 Click Download to download the USB 3.0 driver for your computer.
7 After the download is complete, navigate to the folder where you saved the USB 3.0 driver le.
53
Downloading drivers 85
8 Double-click the driver le icon and follow the instructions on screen.
Downloading the Wi-Fi driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product support enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
4 Click Drivers & downloads > Find it myself.
5 Scroll down the page, and expand Network.
6 Click Download to download the Wi-Fi driver for your computer.
7 After the download is complete, navigate to the folder where you saved the Wi-Fi driver le.
8 Double-click the driver le icon and follow the on-screen instructions to install the driver.
Downloading the media-card reader driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product support, enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
4 Click Drivers & downloads > Find it myself.
5 Scroll down the page, and expand Chipset.
6 Click Download to download the media-card reader driver for your computer.
7 After the download is complete, navigate to the folder where you saved the card reader driver le.
8 Double-click the card reader driver le icon, and follow the instructions on the screen.
Downloading the chipset driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product support, enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
4 Click Drivers & downloads > Find it myself.
5 Scroll down the page and expand Chipset.
6 Click Download to download the chipset driver for your computer.
7 After the download is complete, navigate to the folder where you saved the chipset driver le.
8 Double-click the chipset driver le icon and follow the instructions on the screen.
Downloading the network driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product support enter the Service Tag of your computer and click Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
4 Click Drivers & downloads > Find it myself.
5 Scroll down the page and expand Network.
6 Click Download to download the network driver for your computer.
7 Save the le, and after the download is complete, navigate to the folder where you saved the network driver le.
86 Downloading drivers
8 Double-click the network driver le icon and follow the instructions on screen.
Downloading drivers 87
System setup
NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed.
Boot Sequence
Boot Sequence allows you to bypass the System Setup–dened boot device order and boot directly to a specic device (for example:
optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can:
• Access System Setup by pressing F2 key
• Bring up the one-time boot menu by pressing F12 key
The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are:
• Removable Drive (if available)
• STXXXX Drive
NOTE: XXX denotes the SATA drive number.
• Optical Drive (if available)
• SATA Hard Drive (if available)
• Diagnostics
NOTE: Choosing Diagnostics, will display the ePSA diagnostics screen.
The boot sequence screen also displays the option to access the System Setup screen.
Navigation keys
NOTE: For most of the System Setup options, changes that you make are recorded but do not take eect until you restart the
system.
Keys Navigation
Up arrow Moves to the previous eld.
Down arrow Moves to the next eld.
Enter Selects a value in the selected eld (if applicable) or follow the link in the eld.
Spacebar Expands or collapses a drop‐down list, if applicable.
Tab Moves to the next focus area.
NOTE: For the standard graphics browser only.
Esc Moves to the previous page until you view the main screen. Pressing Esc in the main screen displays a message
that prompts you to save any unsaved changes and restarts the system.
54
88 System setup
BIOS overview
CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can
make your computer work incorrectly.
NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen
information for future reference.
Use the BIOS Setup program for the following purposes:
• Get information about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive.
• Change the system conguration information.
• Set or change a user-selectable option, such as the user password, type of hard drive installed, and enabling or disabling base devices.
Entering BIOS setup program
1 Turn on (or restart) your computer.
2 During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately.
NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for
it, and then press F2. If you press F2 before the F2 prompt, this keystroke is lost. If you wait too long and the operating
system logo appears, continue to wait until you see the desktop. Then, turn o your computer and try again.
Enabling or disabling the USB in BIOS setup program
1 Turn on or restart your computer.
2 Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program.
The BIOS setup program is displayed.
3 On the left pane, select Settings > System Conguration > USB Conguration.
The USB conguration is displayed on the right pane.
4 Select or clear the Enable External USB Port check box to enable or disable it respectively.
5 Save the BIOS setup program settings and exit.
Identifying the hard drive in BIOS setup program
1 Turn on or restart your computer.
2 Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program.
A list of hard drives is displayed under the System Information in the General group.
Checking the system memory in BIOS setup program
1 Turn on or restart your computer.
2 Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program.
3 On the left pane, select Settings > General > System Information.
The memory information is displayed on the right pane.
System setup options
NOTE: Depending on this computer and its installed devices, the items listed in this section may or may not appear.
System setup 89
Table 4. System setup options—System information menu
General-System Information
System Information
BIOS Version Displays the BIOS version number.
Service Tag Displays the Service Tag of the computer.
Asset Tag Displays the Asset Tag of the computer.
Ownership Tag Displays the ownership tag of the computer.
Manufacture Date Displays the manufacture date of the computer.
Ownership Date Displays the ownership date of the computer.
Express Service Code Displays the express service code of the computer.
Memory Information
Memory Installed Displays the total computer memory installed.
Memory Available Displays the total computer memory available.
Memory Speed Displays the memory speed.
Memory Channel Mode Displays single or dual channel mode.
Memory Technology Displays the technology used for the memory.
DIMM A Size Displays the DIMM A memory size.
DIMM B Size Displays the DIMM B memory size.
Processor Information
Processor Type Displays the processor type.
Core Count Displays the number of cores on the processor.
Processor ID Displays the processor identication code.
Current Clock Speed Displays the current processor clock speed.
Minimum Clock Speed Displays the minimum processor clock speed.
Maximum Clock Speed Displays the maximum processor clock speed.
Processor L2 Cache Displays the processor L2 Cache size.
Processor L3 Cache Displays the processor L3 Cache size.
HT Capable Displays whether the processor is HyperThreading (HT) capable.
64-Bit Technology Displays whether 64-bit technology is used.
Device Information
Primary HDD Displays the primary hard drive information of the computer.
M.2 SATA SSD Displays the M.2 SATA SSD device information of the computer.
M.2 PCIe SSD-0 Displays the M.2 PCIe SSD information of the computer.
LOM MAC Address Displays the LOM MAC address of the computer.
Video Controller Displays the video controller type of the computer.
dGPU Video Controller Displays the discrete graphics information of the computer.
Video BIOS Version Displays the video BIOS version of the computer.
Video Memory Displays the video memory information of the computer.
Panel Type Displays the Panel Type of the computer.
Native Resolution Displays the native resolution of the computer.
90 System setup
General-System Information
Audio Controller Displays the audio controller information of the computer.
Wi-Fi Device Displays the wireless device information of the computer.
Bluetooth Device Displays the bluetooth device information of the computer.
Battery Information Displays the battery health information.
Boot Sequence
Boot Sequence Displays the boot sequence.
Boot List Option Displays the available boot options.
Advanced Boot Options
Enable Legacy Option ROMs Enable or disable the Legacy Option ROMs.
Enable Attempt Legacy Boot Enable or disable Legacy Boot.
UEFI Boot Path Security Enable or disable the system to prompt the user to enter the Admin password when
booting a UEFI boot path from the F12 boot menu.
Date/Time Displays the current date in MM/DD/YY format and current time in HH:MM:SS
AM/PM format.
Table 5. System setup options—System Conguration menu
System Conguration
Integrated NIC Controls the on-board LAN controller.
Enable UEFI Network Stack Enable or disable UEFI Network Stack.
SATA Operation Congure operating mode of the integrated SATA hard drive controller.
Drives Enable or disable various drives on board.
SMART Reporting Enable or disable SMART Reporting during system startup.
USB Conguration
Enable Boot Support Enable or disable booting from USB mass storage devices such as external hard drive,
optical drive, and USB drive.
Enable External USB Port Enable or disable booting from USB mass storage devices connected to external USB
port.
Thunderbolt Adapter Conguration Enable or disable Thunderbolt technology support.
Audio Enable or disable the integrated audio controller.
Keyboard Illumination Enables you to choose the operating mode of the keyboard illumination feature.
Keyboard Backlight Timeout on AC When the backlight is enabled, this feature denes the timeout value for the keyboard
backlight when an AC adapter is plugged into the computer.
Keyboard Backlight Timeout on Battery When the backlight is enabled, this feature denes the timeout value for the keyboard
backlight when the computer is running only on battery power.
Miscellaneous Devices Enable or disable various onboard devices.
Table 6. System setup options—Video menu
Video
LCD Brightness Set the panel brightness independently for Battery and AC power.
System setup 91
Table 7. System setup options—Security menu
Security
Admin Password Set, change, or delete the administrator password.
System Password Set, change, or delete the system password.
Internal HDD-0 Password Set, change, or delete the internal hard-disk drive password.
Strong Password Enable or disable strong passwords.
Password Conguration Control the minimum and maximum number of characters allowed for Admin and
System passwords.
Password Bypass Bypass the System (Boot) Password and the internal HDD password prompts during
a system restart.
Password Change Enable or disable changes to the System and Hard Disk passwords when an
administrator password is set.
Non-Admin Setup Changes Determines whether changes to the setup option are permitted when an
administrator password is set.
UEFI Capsule Firmware Updates Enable or disable BIOS updates through UEFI capsule update packages.
PTT Security Enable or disable Platform Trust Technology (PTT) visibility to the operating system.
Computrace(R) Enable or disable the BIOS module interface of the optional Computrace(R) Service
from Absolute Software.
Admin Setup Lockout Enable to prevent users from entering Setup when an Admin Password is set.
Master Password Lockout Disables the master password support. Hard Disk passwords need to be cleared
before changing the setting.
Table 8. System setup options—Secure Boot menu
Secure Boot
Secure Boot Enable Enable or disable the secure boot feature.
Secure Boot Mode Modies the behavior of Secure Boot to allow evaluation or enforcement of UEFI
driver signatures.
Expert Key Management
Expert Key Management Enable or disable Expert Key Management.
Custom Mode Key Management Select the custom values for expert key management.
Table 9. System setup options—Intel Software Guard Extensions menu
Intel Software Guard Extensions
Intel SGX Enable Enable or disable Intel Software Guard Extensions.
Enclave Memory Size Set the Intel Software Guard Extensions Enclave Reserve Memory Size.
Performance
Multi Core Support Enable multiple cores.
Default: Enabled.
Intel SpeedStep Enable or disable Intel Speedstep Technology.
Default: Enabled.
NOTE: If enabled, the processor clock speed and core voltage are adjusted
dynamically based on the processor load.
92 System setup
Intel Software Guard Extensions
C-States Control Enable or disable additional processor sleep states.
Default: Enabled.
Intel TurboBoost Enable or disable Intel TurboBoost mode of the processor.
Default: Enabled.
HyperThread control Enable or disable HyperThreading in the processor.
Default: Enabled.
Power Management
AC Behavior Enables the system to turn on automatically, when AC power is supplied.
Enable Intel Speed Shift Technology Enable or disable Intel Speed Shift Technology.
Auto On Time Enable to set the computer to turn on automatically every day or on a preselected
date and time. This option can be congured only if the Auto On Time is set to
Everyday, Weekdays or Selected Days.
Default: Disabled.
USB Wake Support Enable the USB devices to wake the computer from Standby.
Advanced Battery Charge Conguration Enable Advanced Battery Charge Conguration from the beginning of the day to a
specied work period.
Primary Battery Charge Conguration Set the primary battery charge settings with a preselected custom charge start and
stop.
Default: Adaptive.
POST Behavior
Adapter Warnings Enable adapter warnings.
Default: Enabled.
Numlock Enable Enables the NumLock funcltion when computer boots.
Fn Lock Options Enable or disable the Fn lock mode.
Fastboot Enable to set the speed of the boot process.
Default: Thorough.
Extend BIOS POST Time Congure additional pre-boot delay.
Full Screen Logo Enable or disable to display full screen logo.
Warnings and Errors Sets the boot process to pause when Warnings or Errors are detected.
Sign of Life Indication Enable or disable to indicate during POST time that the power button press is
acknowledged in a manner the user can either hear of feel.
Table 10. System setup options—Virtualization Support menu
Virtualization Support
Virtualization Specify whether a Virtual Machine Monitor (VMM) can utilize the additional hardware
capabilities provided by Intel Virtualization Technology.
VT for Direct I/O Specify whether a Virtual Machine Monitor (VMM) can utilize the additional hardware
capabilities provided by Intel Virtualization Technology for Direct I/O.
System setup 93
Table 11. System setup options—Wireless menu
Wireless
Wireless Switch Determine which wireless devices can be controlled by the Wireless Switch.
Wireless Device Enable Enable or disable internal wireless devices.
Table 12. System setup options—Maintenance menu
Maintenance
Service Tag Display the system’s Service Tag.
Asset Tag Create a system Asset Tag.
BIOS Downgrade Control ashing of the system rmware to previous revisions.
Data Wipe Enable to securely erase data from all internal storage devices.
BIOS Recovery Enable the user to recover from certain corrupted BIOS conditions from a recovery
le on the user primary hard drive or an external USB key.
Table 13. System setup options—System Logs menu
System Logs
BIOS Events Display BIOS events.
Thermal Events Display Thermal events.
Power Events Display Power events.
Table 14. System setup options—SupportAssist System Resolution menu
SupportAssist System Resolution
Auto OS Recovery Threshold Control the automatic boot ow for SupportAssist System Resolution Console and for
Dell OS Recovery tool.
SupportAssist OS Recovery Enable or disable the boot ow for SupportAssist OS Recovery tool in the even of
certain system errors.
94 System setup
System and setup password
Table 15. System and setup password
Password type Description
System password Password that you must enter to log on to your system.
Setup password Password that you must enter to access and make changes to the
BIOS settings of your computer.
You can create a system password and a setup password to secure your computer.
CAUTION: The password features provide a basic level of security for the data on your computer.
CAUTION: Anyone can access the data stored on your computer if it is not locked and left unattended.
NOTE: System and setup password feature is disabled.
Assigning a system password and setup password
You can assign a new System Password only when the status is in Not Set.
To enter the system setup, press F2 immediately after a power-on or re-boot.
1 In the System BIOS or System Setup screen, select Security and press Enter.
The Security screen is displayed.
2 Select System Password and create a password in the Enter the new password eld.
Use the following guidelines to assign the system password:
• A password can have up to 32 characters.
• The password can contain the numbers 0 through 9.
• Only lower case letters are valid, upper case letters are not allowed.
• Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`).
3 Type the system password that you entered earlier in the Conrm new password eld and click OK.
4 Press Esc and a message prompts you to save the changes.
5 Press Y to save the changes.
The computer reboots.
Deleting or changing an existing system setup
password
Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing System and/or
Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is Locked.
To enter the System Setup, press F2 immediately after a power-on or reboot.
1 In the System BIOS or System Setup screen, select System Security and press Enter.
55
System and setup password 95
The System Security screen is displayed.
2 In the System Security screen, verify that Password Status is Unlocked.
3 Select System Password, alter or delete the existing system password and press Enter or Tab.
4 Select Setup Password, alter or delete the existing setup password and press Enter or Tab.
NOTE: If you change the System and/or Setup password, re-enter the new password when promoted. If you delete the
System and/or Setup password, conrm the deletion when promoted.
5 Press Esc and a message prompts you to save the changes.
6 Press Y to save the changes and exit from System Setup.
The computer reboot.
Clearing CMOS settings
CAUTION: Clearing CMOS settings will reset the BIOS settings on your computer.
1 Remove the base cover.
2 Disconnect the battery cable from the system board.
3 Remove the coin-cell battery.
4 Wait for one minute.
5 Replace the coin-cell battery.
6 Connect the battery cable to the system board.
7 Replace the base cover.
Clearing forgotten passwords
Contact Dell technical support to clear the forgotten passwords, see www.dell.com/contactdell.
96 System and setup password
Troubleshooting
Flashing the BIOS
You may need to ash (update) the BIOS when an update is available or when you replace the system board.
Follow these steps to ash the BIOS:
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product support, enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
4 Click Drivers & downloads > Find it myself.
5 Select the operating system installed on your computer.
6 Scroll down the page and expand BIOS.
7 Click Download to download the latest version of the BIOS for your computer.
8 After the download is complete, navigate to the folder where you saved the BIOS update le.
9 Double-click the BIOS update le icon and follow the instructions on the screen.
Flashing BIOS (USB key)
1 Follow the procedure from step 1 to step 7 in "Flashing the BIOS" to download the latest BIOS setup program le.
2 Create a bootable USB drive. For more information see the knowledge base article SLN143196 at www.dell.com/support.
3 Copy the BIOS setup program le to the bootable USB drive.
4 Connect the bootable USB drive to the computer that needs the BIOS update.
5 Restart the computer and press F12 when the Dell logo is displayed on the screen.
6 Boot to the USB drive from the One Time Boot Menu.
7 Type the BIOS setup program lename and press Enter.
8 The BIOS Update Utility appears. Follow the instructions on the screen to complete the BIOS update.
Intel Optane memory (Optional)
Disable Intel Optane before removing or replacing Intel Optane and/or a SATA hard drive. Enable Intel Optane after replacing Intel Optane
and/or a SATA hard drive.
Enabling Intel Optane memory
1 On the taskbar, click the search box, and then type Intel Rapid Storage Technology.
2 Click Intel Rapid Storage Technology.
The Intel Rapid Storage Technology window is displayed.
3 On the Status tab, click Enable to enable the Intel Optane memory.
4 On the warning screen, select a compatible fast drive, and then click Yes to continue enabling Intel Optane memory.
5 Click Intel Optane memory > Reboot to complete enabling your Intel Optane memory.
NOTE: Applications may take up to three subsequent launches after enablement to see the full performance benets.
56
Troubleshooting 97
Disabling Intel Optane memory
CAUTION: Do not try to remove the Intel Rapid Storage Technology driver after disabling Intel Optane memory, it will result in a
blue screen error. The Intel Rapid Storage Technology user interface can be removed without uninstalling the driver.
NOTE: Disabling Intel Optane memory is required before removing the SATA storage device accelerated by the Intel Optane
memory or the Intel Optane memory module from the system.
1 On the taskbar, click the search box, and then type Intel Rapid Storage Technology.
2 Click Intel Rapid Storage Technology.
The Intel Rapid Storage Technology window is displayed.
3 On the Intel Optane memory tab, click Disable to disable the Intel Optane memory.
4 Click Yes if you accept the warning.
The disabling progress is displayed.
5 Click Reboot to complete disabling your Intel Optane memory and restart your computer.
Reinstall Windows using a USB recovery drive
CAUTION: This process formats the hard drive and removes all data on your computer. Ensure that you back up data on your
computer before beginning this task.
NOTE: Before reinstalling Windows, ensure your computer has more than 2 GB of memory and more than 32 GB of storage
space.
NOTE: This process may take up to an hour to complete and your computer will restart during the recovery process.
1 Connect the USB recovery drive to your computer.
2 Restart your computer.
3 Press F12 after the Dell logo is displayed on the screen to access the boot menu.
A Preparing one-time boot menu message appears.
4 After the boot menu loads, select the USB recovery device under UEFI BOOT.
The system reboots and a screen to Choose the keyboard layout is displayed.
5 Choose your keyboard layout.
6 In the Choose an option screen, click Troubleshoot.
7 Click Recover from a drive.
8 Choose one of the following options:
•Just remove my les to do a quick format.
•Fully clean the drive to do a complete format.
9 Click Recover to start the recovery process.
Enhanced Pre-Boot System Assessment (ePSA)
diagnostics
CAUTION: Use the ePSA diagnostics to test only your computer. Using this program with other computers may cause invalid
results or error messages.
The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded with the
BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device
groups allowing you to:
• Run tests automatically or in an interactive mode
• Repeat tests
98 Troubleshooting
• Display or save test results
• Run thorough tests to introduce additional test options to provide extra information about the failed device(s)
• View status messages that inform you if tests are completed successfully
• View error messages that inform you of problems encountered during testing
NOTE: Some tests for specic devices require user interaction. Always ensure that you are present at the computer terminal
when the diagnostic tests are performed.
For more information, see Dell EPSA Diagnostic 3.0.
Running the ePSA diagnostics
1 Turn on your computer.
2 As the computer boots, press the F12 key as the Dell logo appears.
3 On the boot menu screen, select the Diagnostics option.
4 Click the arrow at the bottom left corner.
Diagnostics front page is displayed.
5 Click the arrow in the lower-right corner to go to the page listing.
The items detected are listed.
6 To run a diagnostic test on a specic device, press Esc and click Yes to stop the diagnostic test.
7 Select the device from the left pane and click Run Tests.
8 If there are any issues, error codes are displayed.
Note the error code and validation number and contact Dell.
System diagnostic lights
Power and battery-status light/hard-drive activity light
Indicates the battery-charge status or the hard-drive activity.
NOTE: Press Fn+H to toggle this light between power and battery-status light and hard-drive activity light.
Hard-drive activity light
Turns on when the computer reads from or writes to the hard drive.
NOTE: Hard-drive activity light is supported only on computers shipped with hard drive.
Power and battery-status light
Indicates the power and battery-charge status
Solid white — Power adapter is connected and the battery has more than 5 percent charge.
Amber — Computer is running on battery and the battery has less than 5 percent charge.
O
• Power adapter is connected and the battery is fully charged.
• Computer is running on battery and the battery has more than 5 percent charge.
• Computer is in sleep state, hibernation, or turned o
NOTE: Hard-drive activity light is supported only on computers shipped with hard drive.
The power and battery-status light blinks amber along with beep codes indicating failures.
Troubleshooting 99
For example, the power and battery-status light blinks amber two times followed by a pause, and then blinks white three times followed by
a pause. This 2,3 pattern continues until the computer is turned o indicating no memory or RAM is detected.
The following table shows dierent light patterns and describes what they indicate.
Table 16. Diagnostics
Light pattern Problem description
2,1 CPU failure
2,2 System board: BIOS and ROM failure
2,3 No memory or RAM detected
2,4 Memory or RAM failure
2,5 Invalid memory installed
2,6 System board or chipset error
2,7 LCD failure
3,1 CMOS battery failure
3,2 PCI or video card or chip failure
3,3 Recovery image not found
3,4 Recovery image found but invalid
Camera status light: Indicates whether the camera is in use.
• Solid white — Camera is in use.
•O — Camera is not in use.
Caps Lock status light: Indicates whether Caps Lock is enabled or disabled.
• Solid white — Caps Lock enabled.
•O — Caps Lock disabled.
Wi-Fi power cycle
If your computer is unable to access the internet due to Wi-Fi connectivity issues a Wi-Fi power cycle procedure may be performed. The
following procedure provides the instructions on how to conduct a Wi-Fi power cycle:
NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device.
1 Turn o your computer.
2 Turn o the modem.
3 Turn o the wireless router.
4 Wait for 30 seconds.
5 Turn on the wireless router.
6 Turn on the modem.
7 Turn on your computer.
Flea power release
Flea power is the residual static electricity that remains on the computer even after it has been powered o and the battery has been
removed. The following procedure provides the instructions on how to conduct ea power release:
1 Turn o your computer.
2 Disconnect the power adapter from your computer.
100 Troubleshooting
3 Press and hold the power button for 15 seconds to drain the ea power.
4 Connect the power adapter to your computer.
5 Turn on your computer.
Troubleshooting 101
Getting help and contacting Dell
Self-help resources
You can get information and help on Dell products and services using these self-help resources:
Table 17. Self-help resources
Information about Dell products and services www.dell.com
Dell Help & Support app
Tips
Contact Support In Windows search, type Contact Support, and press Enter.
Online help for operating system www.dell.com/support/windows
www.dell.com/support/linux
Troubleshooting information, user manuals, setup instructions,
product specications, technical help blogs, drivers, software
updates, and so on.
www.dell.com/support
Dell knowledge base articles for a variety of computer concerns. 1 Go to www.dell.com/support.
2 Type the subject or keyword in the Search box.
3 Click Search to retrieve the related articles.
Learn and know the following information about your product:
• Product specications
• Operating system
• Setting up and using your product
• Data backup
• Troubleshooting and diagnostics
• Factory and system restore
• BIOS information
See Me and My Dell at www.dell.com/support/manuals.
To locate the Me and My Dell relevant to your product, identify your
product through one of the following:
• Select Detect Product.
• Locate your product through the drop-down menu under View
Products.
• Enter the Service Tag number or Product ID in the search bar.
Contacting Dell
To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell.
NOTE: Availability varies by country and product, and some services may not be available in your country.
NOTE: If you do not have an active internet connection, you can nd contact information on your purchase invoice, packing slip,
bill, or Dell product catalog.
57
102 Getting help and contacting Dell