DELL 5040 User Manual

Displayed below is the user manual for 5040 by DELL which is a product in the PCs/Workstations category. This manual has pages.

Related Manuals

DELL 5040 Manual

OptiPlex 5040 Small Form Factor

Owner's Manual

Regulatory Model: D11S

Regulatory Type: D11S001

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your computer.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you

how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

intellectual property laws. Dell™ and the Dell logo are trademarks of Dell Inc. in the United States and/or other

jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies.

2015 - 10

Rev. A00

Contents

1 Working on your computer.................................................................................5

Before working inside your computer..................................................................................................5

Turning off your computer................................................................................................................... 6

After working inside your computer.....................................................................................................6

2 Removing and installing components..............................................................8

Removing the cover..............................................................................................................................8

Installing the cover................................................................................................................................8

Removing the front bezel..................................................................................................................... 8

Installing the front bezel....................................................................................................................... 9

Removing the fan duct..........................................................................................................................9

Installing the fan duct..........................................................................................................................10

Removing the heat sink assembly...................................................................................................... 10

Installing the heat sink assembly........................................................................................................ 10

Removing the processor......................................................................................................................11

Installing the processor........................................................................................................................11

Removing the memory module..........................................................................................................12

Installing the memory module............................................................................................................12

Removing the hard drive assembly.....................................................................................................12

Removing the hard drive from the hard drive bracket.......................................................................13

Installing the hard drive into the hard drive bracket.......................................................................... 14

Installing the hard drive assembly.......................................................................................................14

Removing the optical drive................................................................................................................. 14

Installing the optical drive................................................................................................................... 16

Removing the expansion card............................................................................................................ 16

Installing the expansion card...............................................................................................................17

Removing the system fan....................................................................................................................17

Installing the system fan......................................................................................................................18

Removing the power switch............................................................................................................... 18

Installing the power switch................................................................................................................. 19

Removing the power supply unit (PSU)..............................................................................................19

Installing the power supply unit (PSU)................................................................................................21

Removing the VGA daughter board....................................................................................................21

Installing the VGA daughter board..................................................................................................... 22

Removing the intrusion switch...........................................................................................................22

Installing the intrusion switch.............................................................................................................23

Removing the SD card reader.............................................................................................................23

Installing the SD card reader.............................................................................................................. 24

Installing the optional SSD card......................................................................................................... 24

Removing the optional SSD card....................................................................................................... 26

Removing the system board...............................................................................................................26

Installing the system board.................................................................................................................28

System board layout........................................................................................................................... 29

3 Troubleshooting your computer..................................................................... 31

Diagnostic power LED codes..............................................................................................................31

Diagnostic error messages................................................................................................................. 32

System error messages.......................................................................................................................36

4 System Setup.......................................................................................................38

Boot Sequence....................................................................................................................................38

Navigation keys................................................................................................................................... 38

System Setup overview.......................................................................................................................39

Accessing System Setup..................................................................................................................... 39

System Setup options......................................................................................................................... 39

System Setup options..........................................................................................................................47

Updating the BIOS ..............................................................................................................................55

System and setup password............................................................................................................... 56

Assigning a system password and setup password..................................................................... 56

Deleting or changing an existing system and/or setup password.............................................. 57

5 Specifications...................................................................................................... 58

6 Contacting Dell...................................................................................................63

Working on your computer

Before working inside your computer

Use the following safety guidelines to help protect your computer from potential damage and to help to

ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes

that the following conditions exist:

• You have read the safety information that shipped with your computer.

• A component can be replaced or--if purchased separately--installed by performing the removal

procedure in reverse order.

WARNING: Disconnect all power sources before opening the computer cover or panels. After you

finish working inside the computer, replace all covers, panels, and screws before connecting to

the power source.

WARNING: Before working inside your computer, read the safety information that shipped with

your computer. For additional safety best practices information, see the Regulatory Compliance

Homepage at www.Dell.com/regulatory_compliance

CAUTION: Many repairs may only be done by a certified service technician. You should only

perform troubleshooting and simple repairs as authorized in your product documentation, or as

directed by the online or telephone service and support team. Damage due to servicing that is

not authorized by Dell is not covered by your warranty. Read and follow the safety instructions

that came with the product.

CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or

by periodically touching an unpainted metal surface, such as a connector on the back of the

computer.

CAUTION: Handle components and cards with care. Do not touch the components or contacts

on a card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a

processor by its edges, not by its pins.

CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable

itself. Some cables have connectors with locking tabs; if you are disconnecting this type of cable,

press in on the locking tabs before you disconnect the cable. As you pull connectors apart, keep

them evenly aligned to avoid bending any connector pins. Also, before you connect a cable,

ensure that both connectors are correctly oriented and aligned.

NOTE: The color of your computer and certain components may appear differently than shown in

this document.

To avoid damaging your computer, perform the following steps before you begin working inside the

computer.

1. Ensure that your work surface is flat and clean to prevent the computer cover from being scratched.

2. Turn off your computer (see Turning off your computer).

CAUTION: To disconnect a network cable, first unplug the cable from your computer and

then unplug the cable from the network device.

3. Disconnect all network cables from the computer.

4. Disconnect your computer and all attached devices from their electrical outlets.

5. Press and hold the power button while the computer is unplugged to ground the system board.

6. Remove the cover.

CAUTION: Before touching anything inside your computer, ground yourself by touching an

unpainted metal surface, such as the metal at the back of the computer. While you work,

periodically touch an unpainted metal surface to dissipate static electricity, which could

harm internal components.

Turning off your computer

CAUTION: To avoid losing data, save and close all open files and exit all open programs before

you turn off your computer.

1. Turning off your computer:

• In Windows 10 (using a touch enabled device or mouse):

1. Click or tap .

2. Click or tap and then click or touch Shut down.

• In Windows 8 (using a touch enabled device):

1. Swipe in from the right edge of the screen, opening the Charms menu and select Settings.

2. Tap and then tap Shut down

• In Windows 8 (using a mouse):

1. Point to upper-right corner of the screen and click Settings.

2. Click and then click Shut down.

• In Windows 7:

1. Click Start.

2. Click Shut Down.

2. Ensure that the computer and all attached devices are turned off. If your computer and attached

devices did not automatically turn off when you shut down your operating system, press and hold

the power button for about 6 seconds to turn them off.

After working inside your computer

After you complete any replacement procedure, ensure that you connect any external devices, cards, and

cables before turning on your computer.

1. Replace the cover.

CAUTION: To connect a network cable, first plug the cable into the network device and then

plug it into the computer.

2. Connect any telephone or network cables to your computer.

3. Connect your computer and all attached devices to their electrical outlets.

4. Turn on your computer.

5. If required, verify that the computer works correctly by running Dell Diagnostics.

Removing and installing components

This section provides detailed information on how to remove or install the components from your

computer.

Removing the cover

1. Follow the procedure in Before Working Inside Your Computer.

2. To remove the cover:

a. Slide the cover toward the back of the computer [2].

b. Lift the cover from the computer [3].

Installing the cover

1. Place the cover on the computer and slide the cover until it clicks into place.

2. Follow the procedure in After Working Inside Your Computer

Removing the front bezel

1. Follow the procedure in Before Working Inside Your Computer.

2. Remove the cover.

3. To remove the front bezel:

a. Lift the tabs to release the front bezel from the computer [1].

b. Remove the front bezel from the computer [2].

Installing the front bezel

1. Insert the tabs on the bezel into the slots on the computer.

2. Press the bezel until the tabs clicks into place.

3. Install the cover.

4. Follow the procedure in After Working Inside Your Computer

Removing the fan duct

1. Follow the procedure in Before Working Inside Your Computer.

2. Remove the cover.

3. To remove the fan duct:

a. Holding the touch points, pull the fan duct bracket to release the fan duct [1].

b. Lift the fan duct away from the computer [2].

Installing the fan duct

1. Align the slots on the fan duct, with the screws on the heat sink.

2. Insert the fan duct until it clicks into place.

3. Install the cover.

4. Follow the procedure in After Working Inside Your Computer.

Removing the heat sink assembly

1. Follow the procedure in Before Working Inside Your Computer.

2. Remove the:

a. cover

b. front bezel

c. fan duct

d. hard drive assembly

e. optical drive

3. To remove the heat sink assembly:

a. Disconnect the heat sink cable from the system board. [1]

b. Loosen the captive screws that secure the heat sink assembly and lift it away from the computer

[2] [3].

Installing the heat sink assembly

1. Place the heat sink assembly onto the processor.

2. Tighten the captive screws to secure the heat sink assembly to the system board.

3. Connect the heat sink cable to the system board.

4. Install the:

a. fan duct

b. optical drive

c. hard drive assembly

d. front bezel

e. cover

5. Follow the procedure in After Working Inside Your Computer.

Removing the processor

1. Follow the procedure in Before Working Inside Your Computer.

2. Remove the:

a. cover

b. front bezel

c. hard drive assembly

d. optical drive

e. fan duct

f. heat sink

3. To remove the processor:

a. Release the socket lever by pushing the lever down and out from under the tab on the processor

shield [1].

b. Lift the lever upward and lift the processor shield [2].

c. Lift the processor out of the socket [3].

Installing the processor

1. Align the processor with the socket keys.

2. Align the pin-1 indicator of the processor with the triangle on the socket.

3. Place the processor on the socket such that the slots on the processor align with the socket keys.

4. Close the processor shield by sliding it under the retention screw.

5. Lower the socket lever and push it under the tab to lock it.

6. Install the:

a. heat sink

b. fan duct

c. optical drive

d. hard drive assembly

e. front bezel

f. cover

7. Follow the procedure in After Working Inside Your Computer.

Removing the memory module

1. Follow the procedure in Before Working Inside Your Computer.

2. Remove the:

a. cover

b. fan duct

c. hard drive assembly

d. optical drive

3. To remove the memory module:

a. Press the memory module retention tabs on both sides of the memory module.

b. Lift the memory module from the memory module connector on the system board.

Installing the memory module

1. Align the notch on the memory module with the tab on the memory module connector.

2. Insert the memory module into the memory module socket.

3. Press the memory module until the memory module retention tabs click into place.

4. Install the:

a. optical drive

b. hard drive assembly

c. fan duct

d. cover

5. Follow the procedure in After Working Inside Your Computer.

Removing the hard drive assembly

1. Follow the procedure in Before Working Inside Your Computer.

2. Remove the:

a. cover

b. fan duct

3. To release the hard drive assembly:

a. Push the retention tabs and remove the power connector [1,2].

b. Disconnect the data and power cables from the hard drives [3, 4].

4. To remove the hard drive assembly:

a. Pull the hard drive release handle forward to release the hard drive bracket from the computer [1].

b. Lift the hard drive assembly away from the computer [2].

Removing the hard drive from the hard drive bracket

1. Follow the procedure in Before Working Inside Your Computer.

2. Remove the:

a. cover

b. bezel

c. hard drive assembly

3. To remove the hard drive bracket:

a. Pull the hard drive bracket to release the hard drive [1].

b. Lift the hard drive out of the hard drive bracket [2].

Installing the hard drive into the hard drive bracket

1. Insert the hard drive into the hard drive bracket until it clicks into place.

2. Install the:

a. hard drive assembly

b. bezel

c. cover

3. Follow the procedure in After Working Inside Your Computer.

Installing the hard drive assembly

1. Insert the hard drive assembly into the slot on the computer.

2. Connect the power cable to the slot on the hard drive bracket.

3. Install the:

a. fan duct

b. cover

4. Follow the procedure in After Working Inside Your Computer.

Removing the optical drive

1. Follow the procedure in Before Working Inside Your Computer.

2. Remove the:

a. cover

b. front bezel

c. hard drive assembly

3. To release the optical drive:

a. Remove the hard drive connector cables from the optical drive latch [1].

b. Slide the blue latch to the unlock position [2].

4. To remove the optical drive:

a. Holding the blue latch [1], lift the optical drive cage and disconnect the cables from the optical

drive. [2]

b. Lift the optical drive cage away from the computer [3].

5. To remove the optical drive from the optical drive cage:

a. Press the optical drive release latch [1] and slide the optical drive forward. [2]

b. Remove the optical drive from the optical drive cage [3].

Installing the optical drive

1. Slide the optical drive into the optical drive cage.

2. Align the tabs on the optical cage with the slots on the computer.

3. Lower the optical drive cage into the computer and lock the latch.

4. Connect the data and power cables to the optical drive.

5. Install the:

a. hard drive assembly

b. front bezel

c. cover

6. Follow the procedure in After Working Inside Your Computer.

Removing the expansion card

1. Follow the procedure in Before Working Inside Your Computer.

2. Remove the:

a. cover

b. fan duct

3. To remove the expansion card:

a. Pull the metal tab to open the expansion card latch [1].

b. Pull the tab forward [2] and pull the expansion card from the connector on the computer [3].

Installing the expansion card

1. Insert the expansion card into the connector on the system board.

2. Press the expansion card until it clicks into place.

3. Close the expansion card latch and press it until it clicks into place.

4. Install the:

a. fan duct

b. cover

5. Follow the procedure in After Working Inside Your Computer.

Removing the system fan

1. Follow the procedure in Before Working Inside Your Computer.

2. Remove the:

a. cover

b. front bezel

c. hard drive assembly

d. optical drive

3. To remove the system fan:

a. Disconnect the system fan cable from the system board [1].

b. Slide the fan grommets toward the slot on the back wall [2].

c. Lift the fan away from the computer. [3]

Installing the system fan

1. Place the system fan in the computer.

2. Pass the grommets through the chassis and slide outward along the groove to secure it in place.

3. Connect the system fan cable to the system board.

4. Install the:

a. optical drive

b. hard drive assembly

c. front bezel

d. cover

5. Follow the procedure in After Working Inside Your Computer.

Removing the power switch

1. Follow the procedure in Before Working Inside Your Computer.

2. Remove the:

a. cover

b. front bezel

c. hard drive assembly

d. optical drive

e. power supply unit

3. To remove the power switch:

a. Disconnect the power switch cable from the system board [1].

b. Press the power switch retention tabs and remove it from the chassis [2] [3].

Installing the power switch

1. Slide the power switch module into the slot on the chassis until it clicks into place.

2. Connect the power switch cable to the connector on the system board.

3. Install the:

a. power supply unit

b. optical drive

c. hard drive assembly

d. front bezel

e. cover

4. Follow the procedure in After Working Inside Your Computer.

Removing the power supply unit (PSU)

1. Follow the procedure in Before Working Inside Your Computer.

2. Remove the:

a. cover

b. front bezel

c. hard drive assembly

d. optical drive

e. fan duct

3. To release the PSU:

a. Disconnect the power cable from the system board [1] [2].

b. Unroute the power cables from the retention clips on the chassis [3] [4].

4. To remove the PSU:

a. Disconnect the power cable from the system board [1] [2].

b. Lift the cables away from the computer [3].

c. Remove the screws that secure the PSU to the computer [4].

5. Press the blue release tab [1], slide the PSU and lift it away from the computer [2].

Installing the power supply unit (PSU)

1. Insert the PSU in the chassis and slide it toward the back of the computer to secure it.

2. Tighten the screws to secure the PSU to the back of the computer.

3. Route the PSU cables through the retention clips.

4. Connect the power cables to the system board.

5. Install the:

a. fan duct

b. optical drive

c. hard drive assembly

d. front bezel

e. cover

6. Follow the procedure in After Working Inside Your Computer.

Removing the VGA daughter board

1. Follow the procedure in Before Working Inside Your Computer.

2. Remove the:

a. cover

b. fan duct

3. To remove the VGA daughter board:

a. Remove the screws that secure the VGA connector to the computer [1].

b. Slide the VGA connector to release it from the computer [2].

c. Remove the screw that secures the VGA daughter board to the computer [3].

d. Lift the VGA daughter board using the handle to remove it from the computer [4].

Installing the VGA daughter board

1. Align the VGA daughter board with the screw holder on the system board.

2. Tighten the screw to secure the VGA daughter board to the system board.

3. Insert the VGA connector into the slot at the back of the computer.

4. Tighten the screws to secure the VGA connector to the computer.

5. Install the:

a. fan duct

b. cover

6. Follow the procedure in After Working Inside Your Computer.

Removing the intrusion switch

1. Follow the procedure in Before Working Inside Your Computer.

2. Remove the:

a. cover

b. fan duct

3. To remove the intrusion switch:

a. Disconnect the intrusion switch cable from the connector on the system board [1][2].

b. Slide the intrusion switch and lift it away from the computer [3].

Installing the intrusion switch

1. Insert the intrusion switch into the slot on the chassis.

2. Connect the intrusion switch cable to the system board.

3. Install the:

a. fan duct

b. cover

4. Follow the procedure in After Working Inside Your Computer.

Removing the SD card reader

1. Follow the procedure in Before Working Inside Your Computer.

2. Remove the:

a. cover

b. front bezel

c. hard drive assembly

d. optical drive

e. power supply unit

3. To remove the SD card reader:

a. Remove the power supply unit cables from the retention clips on the SD card reader enclosure

[1].

b. Remove the screws that secure the SD card reader and lift it away from the computer [2] [3].

Installing the SD card reader

1. Place the SD card reader on the chassis.

2. Tighten the screws that secure the SD card reader to the computer.

3. Route the power supply unit cables into the retention clips.

4. Install the:

a. power supply unit

b. optical drive

c. hard drive assembly

d. front bezel

e. cover

5. Follow the procedure in After Working Inside Your Computer.

Installing the optional SSD card

1. Remove the:

a. cover

b. front bezel

2. Peel the adhesive tape (blue) from the rubber.

3. Place the rubber on the computer [1] and peel the adhesive tape (pink) from the rubber [2].

4. To install the SSD card:

a. Connect the SSD card to the connector on the system board [1].

b. Tighten the screw to secure the SSD card to the system board [2].

Removing the optional SSD card

1. Follow the procedure in Before Working Inside Your Computer.

2. Remove the:

a. cover

b. front bezel

3. To remove the SSD card:

a. Remove the screw that secures the SSD card to the computer.

b. Disconnect the SSD card from the connector.

c. Lift the SSD card.

d. Peel away the rubber adhesive from the system board.

Removing the system board

1. Follow the procedure in Before Working Inside Your Computer.

2. Remove the:

a. cover

b. fan duct

c. front bezel

d. memory module

e. hard drive assembly

f. optical drive

g. expansion card

h. optional SSD card

i. SD card reader

j. VGA daughter board

k. heat sink

l. processor

3. To remove the I/O panel:

a. Remove the screw that secures the I/O panel to the chassis [1].

b. Remove the I/O panel from the computer [2].

4. Disconnect all the cables connected to the system board.

5. To remove the system board:

a. Remove the screws that secure the system board to the computer [1].

b. Slide the system board toward the front of the computer and lift it from the computer [2].

Installing the system board

1. Hold the system board by its edges and angle it toward the back of the computer.

2. Lower the system board into the computer until the connectors at the back of the system board

align with the slots on the back wall of the computer, and the screw holes on the system board align

with the standoffs on the computer.

3. Tighten the screws that secure the system board to the computer.

4. Connect the cables to the system board.

5. Install the:

a. VGA daughter board

b. SD card reader

c. optional SSD card

d. expansion card

e. processor

f. heat sink

g. optical drive

h. hard drive assembly

i. memory module

j. front bezel

k. fan duct

l. cover

6. Place the I/O panel on the chassis.

7. Tighten the screws to secure the I/O panel to the chassis.

8. Follow the procedure in After Working Inside Your Computer.

System board layout

1. PCIex16 connector 2. PCIex4 connector

3. RJ-45/USB 2.0 connector 4. USB 3.0 connector

5. PS2 keyboard/MS connector 6. Serial port connector

7. DisplayPort connector 8. HDMI connector

9. Line-out connector 10. CPU power connector

11. Intrusion switch connector 12. VGA daughter board connector

13. Processor 14. CPU fan connector

15. Memory module connectors 16. M.2 socket3 connector

17. Power switch connector 18. Media card reader connector

19. System fan connector 20. Hard drive activity LED

21. Universal audio jack 22. USB 2.0 connector

23. USB 3.0 connector 24. ATX power connector

25. SATA2 connector 26. SATA0 connector

27. Internal speaker connector 28. Hard drive and optical drive power cable

connector

29. Internal USB connector 30. SATA1 connector

31. Coin cell battery

Troubleshooting your computer

You can troubleshoot your computer using indicators like diagnostic lights, beep codes, and error

messages during the operation of the computer.

Diagnostic power LED codes

Table 1. Diagnostic power LED codes

Power LED light status Possible cause Troubleshooting steps

Off The computer is either

turned off or is not

receiving power or in

Hibernation mode.

• Re-seat the power

cable in the power

connector on the

back of the

computer and the

electrical outlet.

• If the computer is

plugged into a power

strip, ensure that the

power strip is

plugged into an

electrical outlet and

is turned on. Also,

bypass power

protection devices,

power strips, and

power extension

cables to verify that

the computer turns

on properly.

• Ensure the electrical

outlet is working by

testing it with

another device, such

as a lamp.

Steady/blinking amber Computer fails to

complete POST or

processor failure.

• Remove and reinstall

any cards.

• Remove and reinstall

the graphics card, if

applicable.

• Ensure the power

cable is connected

to the system board

and processor.

Slow Blinking white light Computer is in sleep

mode.

• Press the power

button to bring the

computer out of the

sleep mode.

• Ensure all power

cables are securely

Power LED light status Possible cause Troubleshooting steps

connected to the

system board.

• Ensure the main

power cable and

front panel cable are

connected to the

system board.

Steady white The computer is fully

functional and in the On

state.

If the computer is not

responding, do the

following:

• Ensure the display is

connected and

turned on.

• If the display is

connected and

turned on, listen for a

beep code.

Diagnostic error messages

Table 2. Diagnostic error messages

Error messages Description

AUXILIARY DEVICE FAILURE The touchpad or external mouse may be faulty. For

an external mouse, check the cable connection.

Enable the Pointing Device option in the System

Setup program.

BAD COMMAND OR FILE NAME Ensure that you have spelled the command

correctly, put spaces in the proper place, and used

the correct path name.

CACHE DISABLED DUE TO FAILURE The primary cache internal to the microprocessor

has failed. Contact Dell.

CD DRIVE CONTROLLER FAILURE The optical drive does not respond to commands

from the computer.

DATA ERROR The hard drive cannot read the data.

DECREASING AVAILABLE MEMORY One or more memory modules may be faulty or

improperly seated. Reinstall the memory modules

or, if necessary, replace them.

DISK C: FAILED INITIALIZATION The hard drive failed initialization. Run the hard

drive tests in Dell Diagnostics.

DRIVE NOT READY The operation requires a hard drive in the bay

before it can continue. Install a hard drive in the

hard drive bay.

ERROR READING PCMCIA CARD The computer cannot identify the ExpressCard.

Reinsert the card or try another card.

Error messages Description

EXTENDED MEMORY SIZE HAS CHANGED The amount of memory recorded in non-volatile

memory (NVRAM) does not match the memory

module installed in the computer. Restart the

computer. If the error appears again, Contact Dell

THE FILE BEING COPIED IS TOO LARGE FOR

THE DESTINATION DRIVE

The file that you are trying to copy is too large to fit

on the disk, or the disk is full. Try copying the file to

a different disk or use a larger capacity disk.

A FILENAME CANNOT CONTAIN ANY OF THE

FOLLOWING CHARACTERS: \ / : * ? " < > |

Do not use these characters in filenames.

GATE A20 FAILURE A memory module may be loose. Reinstall the

memory module or, if necessary, replace it.

GENERAL FAILURE The operating system is unable to carry out the

command. The message is usually followed by

specific information. For example, Printer out

of paper. Take the appropriate action.

HARD-DISK DRIVE CONFIGURATION ERROR The computer cannot identify the drive type. Shut

down the computer, remove the hard drive, and

boot the computer from an optical drive. Then,

shut down the computer, reinstall the hard drive,

and restart the computer. Run the Hard Disk Drive

tests in Dell Diagnostics.

HARD-DISK DRIVE CONTROLLER FAILURE 0 The hard drive does not respond to commands

from the computer. Shut down the computer,

remove the hard drive, and boot the computer

from an optical drive. Then, shut down the

computer, reinstall the hard drive, and restart the

computer. If the problem persists, try another

drive. Run the Hard Disk Drive tests in Dell

Diagnostics.

HARD-DISK DRIVE FAILURE The hard drive does not respond to commands

from the computer. Shut down the computer,

remove the hard drive, and boot the computer

from an optical drive. Then, shut down the

computer, reinstall the hard drive, and restart the

computer. If the problem persists, try another

drive. Run the Hard Disk Drive tests in Dell

Diagnostics.

HARD-DISK DRIVE READ FAILURE The hard drive may be defective. Shut down the

computer, remove the hard drive, and boot the

computer from an optical. Then, shut down the

computer, reinstall the hard drive, and restart the

computer. If the problem persists, try another

drive. Run the Hard Disk Drive tests in Dell

Diagnostics.

Error messages Description

INSERT BOOTABLE MEDIA The operating system is trying to boot to non-

bootable media, such as an optical drive. Insert

bootable media.

INVALID CONFIGURATION INFORMATION-

PLEASE RUN SYSTEM SETUP PROGRAM

The system configuration information does not

match the hardware configuration. The message is

most likely to occur after a memory module is

installed. Correct the appropriate options in the

system setup program.

KEYBOARD CLOCK LINE FAILURE For external keyboards, check the cable

connection. Run the Keyboard Controller test in

Dell Diagnostics.

KEYBOARD CONTROLLER FAILURE For external keyboards, check the cable

connection. Restart the computer, and avoid

touching the keyboard or the mouse during the

boot routine. Run the Keyboard Controller test in

Dell Diagnostics.

KEYBOARD DATA LINE FAILURE For external keyboards, check the cable

connection. Run the Keyboard Controller test in

Dell Diagnostics.

KEYBOARD STUCK KEY FAILURE For external keyboards or keypads, check the cable

connection. Restart the computer, and avoid

touching the keyboard or keys during the boot

routine. Run the Stuck Key test in Dell Diagnostics.

LICENSED CONTENT IS NOT ACCESSIBLE IN

MEDIADIRECT

Dell MediaDirect cannot verify the Digital Rights

Management (DRM) restrictions on the file, so the

file cannot be played.

MEMORY ADDRESS LINE FAILURE AT ADDRESS,

READ VALUE EXPECTING VALUE

A memory module may be faulty or improperly

seated. Reinstall the memory module or, if

necessary, replace it.

MEMORY ALLOCATION ERROR The software you are attempting to run is

conflicting with the operating system, another

program, or a utility. Shut down the computer, wait

for 30 seconds, and then restart it. Run the

program again. If the error message still appears,

see the software documentation.

MEMORY DOUBLE WORD LOGIC FAILURE AT

ADDRESS, READ VALUE EXPECTING VALUE

A memory module may be faulty or improperly

seated. Reinstall the memory module or, if

necessary, replace it.

MEMORY ODD/EVEN LOGIC FAILURE AT

ADDRESS, READ VALUE EXPECTING VALUE

A memory module may be faulty or improperly

seated. Reinstall the memory module or, if

necessary, replace it.

Error messages Description

MEMORY WRITE/READ FAILURE AT ADDRESS,

READ VALUE EXPECTING VALUE

A memory module may be faulty or improperly

seated. Reinstall the memory module or, if

necessary, replace it.

NO BOOT DEVICE AVAILABLE The computer cannot find the hard drive. If the

hard drive is your boot device, ensure that the drive

is installed, properly seated, and partitioned as a

boot device.

NO BOOT SECTOR ON HARD DRIVE The operating system may be corrupted, Contact

Dell.

NO TIMER TICK INTERRUPT A chip on the system board may be

malfunctioning. Run the System Set tests in Dell

Diagnostics.

NOT ENOUGH MEMORY OR RESOURCES. EXIT

SOME PROGRAMS AND TRY AGAIN

You have too many programs open. Close all

windows and open the program that you want to

use.

OPERATING SYSTEM NOT FOUND Reinstall the operating system. If the problem

persists, Contact Dell.

OPTIONAL ROM BAD CHECKSUM The optional ROM has failed. Contact Dell.

SECTOR NOT FOUND The operating system cannot locate a sector on

the hard drive. You may have a defective sector or

corrupted File Allocation Table (FAT) on the hard

drive. Run the Windows error-checking utility to

check the file structure on the hard drive. See

Windows Help and Support for instructions (click

Start → Help and Support). If a large number of

sectors are defective, back up the data (if possible),

and then format the hard drive.

SEEK ERROR The operating system cannot find a specific track

on the hard drive.

SHUTDOWN FAILURE A chip on the system board may be

malfunctioning. Run the System Set tests in Dell

Diagnostics. If the message reappears, Contact

Dell.

TIME-OF-DAY CLOCK LOST POWER System configuration settings are corrupted.

Connect your computer to an electrical outlet to

charge the battery. If the problem persists, try to

restore the data by entering the System Setup

program, then immediately exit the program. If the

message reappears, Contact Dell.

TIME-OF-DAY CLOCK STOPPED The reserve battery that supports the system

configuration settings may require recharging.

Connect your computer to an electrical outlet to

Error messages Description

charge the battery. If the problem persists, Contact

Dell.

TIME-OF-DAY NOT SET-PLEASE RUN THE

SYSTEM SETUP PROGRAM

The time or date stored in the system setup

program does not match the system clock. Correct

the settings for the Date and Time options.

TIMER CHIP COUNTER 2 FAILED A chip on the system board may be

malfunctioning. Run the System Set tests in Dell

Diagnostics.

UNEXPECTED INTERRUPT IN PROTECTED MODE The keyboard controller may be malfunctioning, or

a memory module may be loose. Run the System

Memory tests and the Keyboard Controller test in

Dell Diagnostics or Contact Dell.

X:\ IS NOT ACCESSIBLE. THE DEVICE IS

NOT READY

Insert a disk into the drive and try again.

System error messages

Table 3. System error messages

System message Description

Alert! Previous attempts at booting

this system have failed at checkpoint

[nnnn]. For help in resolving this

problem, please note this checkpoint

and contact Dell Technical Support

The computer failed to complete the boot routine

three consecutive times for the same error.

CMOS checksum error RTC is reset, BIOS Setup default has been loaded.

CPU fan failure CPU fan has failed.

System fan failure System fan has failed.

Hard-disk drive failure Possible hard disk drive failure during POST.

Keyboard failure Keyboard failure or loose cable. If reseating the

cable does not solve the problem, replace the

keyboard.

No boot device available No bootable partition on hard disk drive, the hard

disk drive cable is loose, or no bootable device

exists.

• If the hard drive is your boot device, ensure that

the cables are connected and that the drive is

installed properly and partitioned as a boot

device.

• Enter system setup and ensure that the boot

sequence information is correct.

No timer tick interrupt A chip on the system board might be

malfunctioning or motherboard failure.

System message Description

NOTICE - Hard Drive SELF MONITORING

SYSTEM has reported that a parameter

has exceeded its normal operating

range. Dell recommends that you back up

your data regularly. A parameter out of

range may or may not indicate a

potential hard drive problem

S.M.A.R.T error, possible hard disk drive failure.

System Setup

System Setup enables you to manage your computer hardware and specify BIOS level options. From the

System Setup, you can:

• Change the NVRAM settings after you add or remove hardware

• View the system hardware configuration

• Enable or disable integrated devices

• Set performance and power management thresholds

• Manage your computer security

Boot Sequence

Boot Sequence allows you to bypass the System Setup‐defined boot device order and boot directly to a

specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the

Dell logo appears, you can:

• Access System Setup by pressing F2 key

• Bring up the one-time boot menu by pressing F12 key

The one-time boot menu displays the devices that you can boot from including the diagnostic option.

The boot menu options are:

• Removable Drive (if available)

• STXXXX Drive

NOTE: XXX denotes the SATA drive number.

• Optical Drive

• Diagnostics

NOTE: Choosing Diagnostics, will display the ePSA diagnostics screen.

The boot sequence screen also displays the option to access the System Setup screen.

Navigation keys

The following table displays the system setup navigation keys.

NOTE: For most of the System Setup options, changes that you make are recorded but do not take

effect until you restart the system.

Table 4. Navigation keys

Keys Navigation

Up arrow Moves to the previous field.

Down arrow Moves to the next field.

Enter Allows you to select a value in the selected field (if applicable) or follow the link in

the field.

Spacebar Expands or collapses a drop‐down list, if applicable.

Tab Moves to the next focus area.

NOTE: For the standard graphics browser only.

Esc Moves to the previous page till you view the main screen. Pressing Esc in the main

screen displays a message that prompts you to save any unsaved changes and

restarts the system.

F1 Displays the System Setup help file.

System Setup overview

System Setup allows you to:

• Change the system configuration information after you add, change, or remove any hardware in your

computer.

• Set or change a user-selectable option such as the user password.

• Read the current amount of memory or set the type of hard drive installed.

Before you use System Setup, it is recommended that you write down the System Setup screen

information for future reference.

CAUTION: Unless you are an expert computer user, do not change the settings for this program.

Certain changes can cause your computer to work incorrectly.

Accessing System Setup

1. Turn on (or restart) your computer.

2. After the white Dell logo appears, press F2 immediately.

The System Setup page is displayed.

NOTE: If you wait too long and the operating system logo appears, wait until you see the

desktop. Then, shut down or restart your computer and try again.

NOTE: After the Dell logo appears, you can also press F12 and then select BIOS setup.

System Setup options

NOTE: Depending on the computer and its installed devices, the items listed in this section may or

may not appear.

Table 5. General

Option Description

System Information Displays the following information:

• System Information: Displays BIOS Version, Service Tag, Asset Tag,

Ownership Date, Manufacture Date, and the Express Service Code.

• Memory Information: Displays Memory Installed, Memory Available,

Memory Speed, Memory Channels Mode, Memory Technology, DIMM 1

Size,, DIMM 2 Size, DIMM 3 Size, and DIMM 4 Size.

• PCI Information: Displays SLOT1, SLOT2, SLOT3, SLOT4, and SLOT5_M.

• Processor Information: Displays Processor Type, Core Count, Processor

ID, Current Clock Speed, Minimum Clock Speed, Maximum Clock

Speed, Processor L2 Cache, Processor L3 Cache, HT Capable, and 64-

Bit Technology.

• Device Information: Displays SATA-0, LOM MAC Address, Video

Controller, Audio Controller, Wi-Fi Device, and Bluetooth Device.

Boot Sequence Allows you to specify the order in which the computer attempts to find an

operating system from the devices specified in this list.

• Legacy

• UEFI

Advanced Boot Options Allows you to select the Enable Legacy Option ROMs option, when in UEFI

boot mode. By default, this option is enabled.

Date/Time Allows you to set the date and time settings. Changes to the system date

and time take effect immediately.

Table 6. System Configuration

Option Description

Integrated NIC Allows you to control the on-board LAN controller. The options are:

• Disabled

• Enabled (default)

• Enabled w/PXE

• Enabled w/Cloud Desktop

NOTE: Depending on the computer and its installed devices, the items

listed in this section may or may not appear.

WIDI Allows you to connect to display through WiFi. WIDI requires Intel WiFi card,

Intel graphics, and WIDI receiver in display (or WIDI compliant display). To

install the WIDI application, see the dell.com/support site to download the

WIDI application.

NOTE: When installing the WIDI application, connect the display to Intel

on-board graphic output.

Serial Port Allows you to determine how the built-in serial port to operate. The options

are:

• Disabled

• COM 1 – Default setting

• COM 2

• COM 3

Option Description

• COM 4

SATA Operation Allows you to configure the operating mode of the integrated hard drive

controller.

• Disabled = The SATA controllers are hidden

• ATA = SATA is configured for ATA mode

• RAID ON = SATA is configured to support RAID mode

Drives Allows you to enable or disable the various drives on-board:

• SATA-0

• SATA-1

• SATA-2

• SATA-3

Smart Reporting This field controls whether hard drive errors for integrated drives are

reported during system startup. This option is disabled by default.

USB Configuration Allows you to enable or disable the integrated USB controller for:

• Enable Boot Support

• Enable Front USB Ports

• Enable Rear USB Ports

All the options are enabled by default.

Front USB Configuration Allows you to enable or disable the front USB ports. All the ports are enabled

by default.

Back USB Configuration Allows you to enable or disable the back USB ports. All the ports are enabled

by default.

USB PowerShare This option allows you to charge the external devices, such as mobile

phones, music player. This option is disabled by default.

Audio Allows you to enable or disable the integrated audio controller.

• Enable Microphone

• Enable Internal Speaker

Both the options are enabled by default.

Miscellaneous Devices Allows you to enable or disable the various on-board devices.

• Enable PCI Slot

• Enable Media Card (default option)

• Disable Media Card

Table 7. Video

Option Description

Primary Display Allows you to select the primary display when multiple controllers are

available in the system.

• Auto

Option Description

• Intel HD Graphics

NOTE: If you do not select Auto, the on-board graphics device will be

present and enabled.

Table 8. Security

Option Description

Admin Password Allows you to set, change, and delete the admin password.

System Password Allows you to set, change, and delete the system password.

Internal HDD-0 Password Allows you to set, change, and delete the computer’s internal HDD.

Strong Password This option lets you enable or disable strong passwords for the system.

Password Configuration Allows you to control the minimum and maximum number of characters

allowed for a administrative password and the system password.

Password Bypass This option lets you bypass the System (Boot) Password and the internal

HDD password prompts during a system restart.

• Disabled — Always prompt for the system and internal HDD password

when they are set. This option is disabled by default.

• Reboot Bypass — Bypass the password prompts on Restarts (warm

boots).

NOTE: The system will always prompt for the system and internal HDD

passwords when powered on from the off state (a cold boot). Also, the

system will always prompt for passwords on any module bay HDDs that

may be present.

Password Change This option lets you determine whether changes to the System and Hard

Disk passwords are permitted when an administrator password is set.

Allow Non-Admin Password Changes - This option is enabled by default.

TPM 1.2 Security Allows you to control whether the Trusted Platform Module (TPM) is visible

to the operating system.

• TPM On (default)

• Clear

• PPI Bypass for Enable Commands

• PPI Bypass for Disable Commands

• Disabled

• Enabled (default)

Computrace This field lets you Activate or Disable the BIOS module interface of the

optional Computrace Service from Absolute Software. Enables or disables

the optional Computrace service designed for asset management.

•Deactivate - This option is disabled by default.

• Disable

• Activate

Option Description

Chassis Intrusion Allows you to control the chassis intrusion feature. You can set this option

to:

• Enable

• Disable

•On-Silent — Enabled by default if chassis intrusion is detected.

CPU XD Support Allows you to enable or disable the Execute Disable mode of the processor.

This option is enabled by default.

OROM Keyboard Access This option determines whether users are able to enter Option ROM

Configuration screens via hotkeys during boot. Specifically, these settings

are capable of preventing access to Intel RAID (CTRL+I) or Intel

Management Engine BIOS Extension (CTRL+P/F12)

•Enable — User may enter OROM configuration screens via the hotkey.

•One-Time Enable — User may enter OROM configuration screens via

the hotkeys on next boot only. After next boot, the setting will revert to

disabled.

•Disable — User may not enter OROM configuration screens via the

hotkey.

This option is set to Enable by default.

Admin Setup Lockout Allows you to enable or disable the option to enter Setup when an

Administrative password is set. This option is not set by default.

HDD Protection Support Allows you to enable or disable the HDD Protection feature. This option is

an advanced feature, which is intended to keep the HDD data secure and

unchangeable. By default, this option is disabled.

Table 9. Secure Boot

Option Description

Secure Boot Enable Allows you to enable or disable Secure Boot feature

• Disable

• Enable

Expert key Management Allows you to manipulate the security key databases only if the system is in

Custom Mode. The Enable Custom Mode option is disabled by default.

The options are:

• PK

• KEK

• db

• dbx

If you enable the Custom Mode, the relevant options for PK, KEK, db, and

dbx appear. The options are:

•Save to File- Saves the key to a user-selected file

•Replace from File- Replaces the current key with a key from a user-

selected file

•Append from File- Adds a key to the current database from a user-

selected file

•Delete- Deletes the selected key

•Reset All Keys- Resets to default setting

Option Description

•Delete All Keys- Deletes all the keys

NOTE: If you disable the Custom Mode, all the changes made will be

erased and the keys will restore to default settings.

Table 10. Intel Software Guard Extensions

Option Description

Intel SGX Enable Allows you to enable or disable the Intel Software Guard Extensions to

provide a secured environment for running code/storing sensitive

information in the context of the main operating system.

• Disabled (default)

• Enabled

Enclave Memory Size Allows you to set the Intel SGX Enclave Reserve Memory Size.

• 32 MB

• 64 MB

• 128 MB

Table 11. Performance

Option Description

Multi Core Support This field specifies whether the process will have one or all cores enabled.

This option is enabled by default.

Intel SpeedStep Allows you to enable or disable the Intel SpeedStep mode of the processor.

This option is disabled by default.

C States Control Allows you to enable or disable additional processor sleep states. This option

is disabled by default.

Limited CPUID Value Allows you to limit the maximum value of the processor standard CPUID

function. This options is disable by default.

Intel TurboBoost Allows you to enable or disable the Intel TurboBoost mode of the processor.

This option is enabled by default.

HyperThread control Allows you to enable or disable HyperThreading in the processor.

Table 12. Power Management

Option Description

AC Recovery Determines how the system responds when AC power is re-applied after a

power loss. You can set the AC Recovery to:

• Power Off

• Power On

• Last Power State

This option is Power Off by default.

Auto On Time Sets time to automatically turn on the computer. Time is kept in standard

12-hour format (hour:minutes:seconds). Change the startup time by typing

the values in the time and AM/PM fields.

Option Description

NOTE: This feature does not work if you turn off your computer using

the switch on a power strip or surge protector or if Auto Power is set to

disabled.

Deep Sleep Control Allows you to define the controls when Deep Sleep is enabled.

• Disabled

• Enabled in S5 only

• Enabled in S4 and S5

This option is Disabled by default.

Fan Control Override Allows you to determine the speed of the system fan. When this option is

enabled, the system fan runs at the maximum speed. This option is disabled

by default.

USB Wake Support Allows you to enable the USB devices to wake the computer from standby

mode.

Wake on LAN/WWAN This option allows the computer to power up from the off state when

triggered by a special LAN signal. This feature only works when the

computer is connected to AC power supply.

•Disabled - Does not allows the system to power on by special LAN

signals when it receives a wake-up signal from the LAN or wireless LAN.

•LAN or WLAN - Allows the system to be powered on by special LAN or

wireless LAN signals.

•LAN Only - Allows the system to be powered on by special LAN signals.

•LAN with PXE Boot - A wakeup packet sent to the system in either the

S4 or S5 state, that will cause the system to wake-up and immediately

boot to PXE.

•WLAN Only - Allows the system to be powered on by special WLAN

signals.

This option is Disabled by default.

Block Sleep Allows you to block entering to sleep (S3 state) in OS environment. This

option is disabled by default.

Intel Ready Mode Allows you to enable the capability of Intel Ready Mode Technology. This

option is disabled by default.

Table 13. POST Behavior

Option Description

Numlock LED Allows you to enable or disable the Numlock feature when your computer

starts. This option is enabled by default.

MEBx Hotkey Allows you to specify whether the MEBx Hotkey function should be enabled

when the system boots. This option is enabled by default.

Keyboard Errors Allows you to enable or disable the keyboard error reporting when the

computer starts. This option is enabled by default.

Fast Boot This option can speed up the boot process by bypassing some compatibility

steps:

• Minimal — The system boots quickly, unless the BIOS has been updated,

memory changed, or the previous POST did not complete.

• Thorough — The system does not skip any steps in the boot process.

Option Description

• Auto — This allows the operating system to control this setting (this

works only when the operating system supports Simple Boot Flag).

This option is set to Thorough by default.

Table 14. Virtualization Support

Option Description

Virtualization This option specifies whether a Virtual Machine Monitor (VMM) can utilize

the additional hardware capabilities provided by Intel® Virtualization

Technology. Enable Intel Virtualization Technology - This option is

disabled by default.

VT for Direct I/O Enables or disables the Virtual Machine Monitor (VMM) from utilizing the

additional hardware capabilities provided by Intel® Virtualization technology

for direct I/O. Enable Intel Virtualization Technology for Direct I/O - This

option is disabled by default.

Trusted Execution This option specifies whether a Measured Virtual Machine Monitor (MVMM)

can utilize the additional hardware capabilities provided by the Intel Trusted

Execution Technology. This option is disabled by default.

Table 15. Maintenance

Option Description

Service Tag Displays the Service Tag of your computer.

Asset Tag Allows you to create a system asset tag if an asset tag is not already set. This

option is not set by default.

SERR Messages Controls the SERR message mechanism. This option is not set by default.

Some graphics cards require that the SERR message mechanism be

disabled.

Dell Development

Configuration

Allows you to turn on/off certain features to control the BIOS. This option is

disabled by default.

BIOS Downgrade Allows you to control flashing of the system firmware to the previous

versions. This option is enabled by default.

NOTE: If this option is not selected, the flashing of the system firmware

to the previous versions is blocked.

Data Wipe Allows you to securely erase the data from all the available internal storages,

such as HDD, SSD, mSATA, and eMMC. This option is disabled by default.

BIOS recovery Allows you to recover the corrupted BIOS conditions from the recovery files

on the primary hard drive or an external USB key.

Table 16. Cloud Desktop

Option Description

Server Lookup Method Allows you to specify how the cloud desktop software will lookup server

addresses.

• Static

Option Description

• DNS (Default)

Server Name Allows you to specify the name of the server

Server IP Address Specifies the primary static IP address of the cloud desktop server. The

default IP address is 255.255.255.255

Server port Specifies the primary port of the cloud desktop. The default setting is 06910.

Client Address Method Specifies how the client will obtain the IP address.

• Static IP

• DHCP (Default)

Client IP address Specifies the static IP address of the client. The default IP address is

255.255.255.255

Client Subnet Mask Specifies the subnet mask address of the client. The default IP address is

255.255.255.255

Client Gateway Specifies the gateway address of the client. The default IP address is

255.255.255.255

DNS IP Address Specifies the DNS IP address of the client. The default IP address is

255.255.255.255

Domain Name Specifies the domain name of the client.

Advanced Allows you to turn on the Verbose mode for advanced debugging. This

option is disabled by default.

Table 17. System Logs

Option Description

BIOS Events Displays the system event log and allows you to:

• Clear Log

• Mark all Entries

Table 18. Advanced configurations

Option Description

ASPM Allows you to activate the state power management.

• Auto (Default)

• Disabled

• L1 Only

System Setup options

NOTE: Depending on the computer and its installed devices, the items listed in this section may or

may not appear.

Table 19. General

Option Description

System Information Displays the following information:

• System Information: Displays BIOS Version, Service Tag, Asset Tag,

Ownership Date, Manufacture Date, and the Express Service Code.

• Memory Information: Displays Memory Installed, Memory Available,

Memory Speed, Memory Channels Mode, Memory Technology, DIMM 1

Size,, DIMM 2 Size, DIMM 3 Size, and DIMM 4 Size.

• PCI Information: Displays SLOT1, SLOT2, SLOT3, SLOT4, and SLOT5_M.

• Processor Information: Displays Processor Type, Core Count, Processor

ID, Current Clock Speed, Minimum Clock Speed, Maximum Clock

Speed, Processor L2 Cache, Processor L3 Cache, HT Capable, and 64-

Bit Technology.

• Device Information: Displays SATA-0, LOM MAC Address, Video

Controller, Audio Controller, Wi-Fi Device, and Bluetooth Device.

Boot Sequence Allows you to specify the order in which the computer attempts to find an

operating system from the devices specified in this list.

• Legacy

• UEFI

Advanced Boot Options Allows you to select the Enable Legacy Option ROMs option, when in UEFI

boot mode. By default, this option is enabled.

Date/Time Allows you to set the date and time settings. Changes to the system date

and time take effect immediately.

Table 20. System configuration

Option Description

Integrated NIC Allows you to control the on-board LAN controller. The options are:

• Disabled

• Enabled (default)

• Enabled w/PXE

• Enabled w/Cloud Desktop

NOTE: Depending on the computer and its installed devices, the items

listed in this section may or may not appear.

WIDI Allows you to connect to display through WiFi. WIDI requires Intel WiFi card,

Intel graphics, and WIDI receiver in display (or WIDI compliant display). To

install the WIDI application, see the Dell.com/support site to download the

WIDI application.

NOTE: When installing the WIDI application, connect the display to Intel

onboard graphic output.

Serial Port Allows you to determine how the built-in serial port to operate. The options

are:

• Disabled

• COM 1 – Default setting

• COM 2

• COM 3

Option Description

• COM 4

SATA Operation Allows you to configure the operating mode of the integrated hard drive

controller.

• Disabled = The SATA controllers are hidden

• ATA = SATA is configured for ATA mode

• RAID ON = SATA is configured to support RAID mode

Drives Allows you to enable or disable the various drives on-board:

• SATA-0

• SATA-1

• SATA-2

Smart Reporting This field controls whether hard drive errors for integrated drives are

reported during system startup. This option is disabled by default.

USB Configuration Allows you to enable or disable the integrated USB controller for:

• Enable Boot Support

• Enable Front USB Ports

• Enable Rear USB Ports

All the options are enabled by default.

Front USB Configuration Allows you to enable or disable the front USB ports. All the ports are enabled

by default.

Back USB Configuration Allows you to enable or disable the back USB ports. All the ports are enabled

by default.

USB PowerShare This option allows you to charge the external devices, such as mobile

phones, music player. This option is disabled by default.

Audio Allows you to enable or disable the integrated audio controller.

• Enable Microphone

• Enable Internal Speaker

Both the options are enabled by default.

Miscellaneous Devices Allows you to enable or disable the various on-board devices.

• Enable PCI Slot

• Enable Media Card (default option)

• Disable Media Card

Table 21. Video

Option Description

Primary Display Allows you to select the primary display when multiple controllers are

available in the system.

• Auto

• Intel HD Graphics

Option Description

NOTE: If you do not select Auto, the on-board graphics device will be

present and enabled.

Table 22. Security

Option Description

Admin Password Allows you to set, change, and delete the admin password.

System Password Allows you to set, change, and delete the system password.

Internal HDD-0 Password Allows you to set, change, and delete the computer’s internal HDD.

Strong Password This option lets you enable or disable strong passwords for the system.

Password Configuration Allows you to control the minimum and maximum number of characters

allowed for a administrative password and the system password.

Password Bypass This option lets you bypass the System (Boot) Password and the internal

HDD password prompts during a system restart.

• Disabled — Always prompt for the system and internal HDD password

when they are set. This option is disabled by default.

• Reboot Bypass — Bypass the password prompts on Restarts (warm

boots).

NOTE: The system will always prompt for the system and internal HDD

passwords when powered on from the off state (a cold boot). Also, the

system will always prompt for passwords on any module bay HDDs that

may be present.

Password Change This option lets you determine whether changes to the System and Hard

Disk passwords are permitted when an administrator password is set.

Allow Non-Admin Password Changes - This option is enabled by default.

TPM 1.2 Security Allows you to control whether the Trusted Platform Module (TPM) is visible

to the operating system.

• TPM On (default)

• Clear

• PPI Bypass for Enable Commands

• PPI Bypass for Disable Commands

• Disabled

• Enabled (default)

Computrace This field lets you Activate or Disable the BIOS module interface of the

optional Computrace Service from Absolute Software. Enables or disables

the optional Computrace service designed for asset management.

•Deactivate - This option is disabled by default.

• Disable

• Activate

Chassis Intrusion Allows you to control the chassis intrusion feature. You can set this option

to:

• Enable

Option Description

• Disable

•On-Silent — Enabled by default if chassis intrusion is detected.

CPU XD Support Allows you to enable or disable the Execute Disable mode of the processor.

This option is enabled by default.

OROM Keyboard Access This option determines whether users are able to enter Option ROM

Configuration screens via hotkeys during boot. Specifically, these settings

are capable of preventing access to Intel RAID (CTRL+I) or Intel

Management Engine BIOS Extension (CTRL+P/F12)

•Enable — User may enter OROM configuration screens via the hotkey.

•One-Time Enable — User may enter OROM configuration screens via

the hotkeys on next boot only. After next boot, the setting will revert to

disabled.

•Disable — User may not enter OROM configuration screens via the

hotkey.

This option is set to Enable by default.

Admin Setup Lockout Allows you to enable or disable the option to enter Setup when an

Administrative password is set. This option is not set by default.

HDD Protection Support Allows you to enable or disable the HDD Protection feature. This option is

an advanced feature, which is intended to keep the HDD data secure and

unchangeable. By default, this option is disabled.

Table 23. Secure boot

Option Description

Secure Boot Enable Allows you to enable or disable Secure Boot feature

• Disable

• Enable

Expert key Management Allows you to manipulate the security key databases only if the system is in

Custom Mode. The Enable Custom Mode option is disabled by default.

The options are:

• PK

• KEK

• db

• dbx

If you enable the Custom Mode, the relevant options for PK, KEK, db, and

dbx appear. The options are:

•Save to File- Saves the key to a user-selected file

•Replace from File- Replaces the current key with a key from a user-

selected file

•Append from File- Adds a key to the current database from a user-

selected file

•Delete- Deletes the selected key

•Reset All Keys- Resets to default setting

•Delete All Keys- Deletes all the keys

Option Description

NOTE: If you disable the Custom Mode, all the changes made will be

erased and the keys will restore to default settings.

Table 24. Intel software guard extensions

Option Description

Intel SGX Enable Allows you to enable or disable the Intel Software Guard Extensions to

provide a secured environment for running code/storing sensitive

information in the context of the main operating system.

• Disabled (default)

• Enabled

Enclave Memory Size Allows you to set the Intel SGX Enclave Reserve Memory Size.

• 32 MB

• 64 MB

• 128 MB

Table 25. Performance

Option Description

Multi Core Support This field specifies whether the process will have one or all cores enabled.

This option is enabled by default.

Intel SpeedStep Allows you to enable or disable the Intel SpeedStep mode of the processor.

This option is disabled by default.

C States Control Allows you to enable or disable additional processor sleep states. This option

is disabled by default.

Limited CPUID Value Allows you to limit the maximum value of the processor standard CPUID

function. This options is disable by default.

Intel TurboBoost Allows you to enable or disable the Intel TurboBoost mode of the processor.

This option is enabled by default.

HyperThread control Allows you to enable or disable HyperThreading in the processor.

Table 26. Power management

Option Description

AC Recovery Determines how the system responds when AC power is re-applied after a

power loss. You can set the AC Recovery to:

• Power Off

• Power On

• Last Power State

This option is Power Off by default.

Auto On Time Sets time to automatically turn on the computer. Time is kept in standard

12-hour format (hour:minutes:seconds). Change the startup time by typing

the values in the time and AM/PM fields.

Option Description

NOTE: This feature does not work if you turn off your computer using

the switch on a power strip or surge protector or if Auto Power is set to

disabled.

Deep Sleep Control Allows you to define the controls when Deep Sleep is enabled.

• Disabled

• Enabled in S5 only

• Enabled in S4 and S5

This option is Disabled by default.

Fan Control Override Allows you to determine the speed of the system fan. When this option is

enabled, the system fan runs at the maximum speed. This option is disabled

by default.

USB Wake Support Allows you to enable the USB devices to wake the computer from standby

mode.

Wake on LAN/WWAN This option allows the computer to power up from the off state when

triggered by a special LAN signal. This feature only works when the

computer is connected to AC power supply.

•Disabled - Does not allows the system to power on by special LAN

signals when it receives a wake-up signal from the LAN or wireless LAN.

•LAN or WLAN - Allows the system to be powered on by special LAN or

wireless LAN signals.

•LAN Only - Allows the system to be powered on by special LAN signals.

•LAN with PXE Boot - A wakeup packet sent to the system in either the

S4 or S5 state, that will cause the system to wake-up and immediately

boot to PXE.

•WLAN Only - Allows the system to be powered on by special WLAN

signals.

This option is Disabled by default.

Block Sleep Allows you to block entering to sleep (S3 state) in OS environment. This

option is disabled by default.

Intel Ready Mode Allows you to enable the capability of Intel Ready Mode Technology. This

option is disabled by default.

Table 27. POST behavior

Option Description

Numlock LED Allows you to enable or disable the Numlock feature when your computer

starts. This option is enabled by default.

MEBx Hotkey Allows you to specify whether the MEBx Hotkey function should be enabled

when the system boots. This option is enabled by default.

Keyboard Errors Allows you to enable or disable the keyboard error reporting when the

computer starts. This option is enabled by default.

Fast Boot This option can speed up the boot process by bypassing some compatibility

steps:

• Minimal — The system boots quickly, unless the BIOS has been updated,

memory changed, or the previous POST did not complete.

• Thorough — The system does not skip any steps in the boot process.

Option Description

• Auto — This allows the operating system to control this setting (this

works only when the operating system supports Simple Boot Flag).

This option is set to Thorough by default.

Table 28. Virtualization support

Option Description

Virtualization This option specifies whether a Virtual Machine Monitor (VMM) can utilize

the additional hardware capabilities provided by Intel® Virtualization

Technology. Enable Intel Virtualization Technology - This option is

disabled by default.

VT for Direct I/O Enables or disables the Virtual Machine Monitor (VMM) from utilizing the

additional hardware capabilities provided by Intel® Virtualization technology

for direct I/O. Enable Intel Virtualization Technology for Direct I/O - This

option is disabled by default.

Trusted Execution This option specifies whether a Measured Virtual Machine Monitor (MVMM)

can utilize the additional hardware capabilities provided by the Intel Trusted

Execution Technology. This option is disabled by default.

Table 29. Maintenance

Option Description

Service Tag Displays the Service Tag of your computer.

Asset Tag Allows you to create a system asset tag if an asset tag is not already set. This

option is not set by default.

SERR Messages Controls the SERR message mechanism. This option is not set by default.

Some graphics cards require that the SERR message mechanism be

disabled.

Dell Development

Configuration

Allows you to turn on/off certain features to control the BIOS. This option is

disabled by default.

BIOS Downgrade Allows you to control flashing of the system firmware to the previous

versions. This option is enabled by default.

NOTE: If this option is not selected, the flashing of the system firmware

to the previous versions is blocked.

Data Wipe Allows you to securely erase the data from all the available internal storages,

such as HDD, SSD, mSATA, and eMMC. This option is disabled by default.

BIOS recovery Allows you to recover the corrupted BIOS conditions from the recovery files

on the primary hard drive or an external USB key.

Table 30. Cloud desktop

Option Description

Server Lookup Method Allows you to specify how the cloud desktop software will lookup server

addresses.

• Static

Option Description

• DNS (Default)

Server Name Allows you to specify the name of the server

Server IP Address Specifies the primary static IP address of the cloud desktop server. The

default IP address is 255.255.255.255

Server port Specifies the primary port of the cloud desktop. The default setting is 06910.

Client Address Method Specifies how the client will obtain the IP address.

• Static IP

• DHCP (Default)

Client IP address Specifies the static IP address of the client. The default IP address is

255.255.255.255

Client Subnet Mask Specifies the subnet mask address of the client. The default IP address is

255.255.255.255

Client Gateway Specifies the gateway address of the client. The default IP address is

255.255.255.255

DNS IP Address Specifies the DNS IP address of the client. The default IP address is

255.255.255.255

Domain Name Specifies the domain name of the client.

Advanced Allows you to turn on the Verbose mode for advanced debugging. This

option is disabled by default.

Table 31. System logs

Option Description

BIOS Events Displays the system event log and allows you to:

• Clear Log

• Mark all Entries

Table 32. Advanced configurations

Option Description

ASPM Allows you to activate the state power management.

• Auto (Default)

• Disabled

• L1 Only

Updating the BIOS

It is recommended to update your BIOS (System Setup), on replacing the system board or if an update is

available. For laptops, ensure that your computer battery is fully charged and connected to a power

outlet

1. Restart the computer.

2. Go to Dell.com/support.

3. Enter the Service Tag or Express Service Code and click Submit.

NOTE: To locate the Service Tag, click Where is my Service Tag?

NOTE: If you cannot find your Service Tag, click Detect My Product. Proceed with the

instructions on screen.

4. If you are unable to locate or find the Service Tag, click the Product Category of your computer.

5. Choose the Product Type from the list.

6. Select your computer model and the Product Support page of your computer appears.

7. Click Get drivers and click View All Drivers.

The Drivers and Downloads page opens.

8. On the Drivers and Downloads screen, under the Operating System drop-down list, select BIOS.

9. Identify the latest BIOS file and click Download File.

You can also analyze which drivers need an update. To do this for your product, click Analyze

System for Updates and follow the instructions on the screen.

10. Select your preferred download method in the Please select your download method below window,

click Download File.

The File Download window appears.

11. Click Save to save the file on your computer.

12. Click Run to install the updated BIOS settings on your computer.

Follow the instructions on the screen.

NOTE: It is recommended not to update the BIOS version for more than 3 revisions. For example: If

you want to update the BIOS from 1.0 to 7.0, then install version 4.0 first and then install version 7.0.

System and setup password

You can create a system password and a setup password to secure your computer.

Password type Description

System password Password that you must enter to log on to your system.

Setup password Password that you must enter to access and make changes to the BIOS settings of

your computer.

CAUTION: The password features provide a basic level of security for the data on your computer.

CAUTION: Anyone can access the data stored on your computer if it is not locked and left

unattended.

NOTE: Your computer is shipped with the system and setup password feature disabled.

Assigning a system password and setup password

You can assign a new System Password and/or Setup Password or change an existing System Password

and/or Setup Password only when Password Status is Unlocked. If the Password Status is Locked, you

cannot change the System Password.

NOTE: If the password jumper is disabled, the existing System Password and Setup Password are

deleted and you need not provide the system password to log on to the computer.

To enter the system setup, press F2 immediately after a power-on or re-boot.

1. In the System BIOS or System Setup screen, select System Security and press Enter.

The System Security screen appears.

2. In the System Security screen, verify that Password Status is Unlocked.

3. Select System Password , enter your system password, and press Enter or Tab.

Use the following guidelines to assign the system password:

• A password can have up to 32 characters.

• The password can contain the numbers 0 through 9.

• Only lower case letters are valid, upper case letters are not allowed.

• Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`).

Re-enter the system password when prompted.

4. Type the system password that you entered earlier and click OK.

5. Select Setup Password, type your system password and press Enter or Tab.

A message prompts you to re-type the setup password.

6. Type the setup password that you entered earlier and click OK.

7. Press Esc and a message prompts you to save the changes.

8. Press Y to save the changes.

The computer reboots.

Deleting or changing an existing system and/or setup password

Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change

the existing System and/or Setup password. You cannot delete or change an existing System or Setup

password, if the Password Status is Locked.

To enter the System Setup, press F2 immediately after a power-on or reboot.

1. In the System BIOS or System Setup screen, select System Security and press Enter.

The System Security screen is displayed.

2. In the System Security screen, verify that Password Status is Unlocked.

3. Select System Password, alter or delete the existing system password and press Enter or Tab.

4. Select Setup Password, alter or delete the existing setup password and press Enter or Tab.

NOTE: If you change the System and/or Setup password, re-enter the new password when

promoted. If you delete the System and/or Setup password, confirm the deletion when

promoted.

5. Press Esc and a message prompts you to save the changes.

6. Press Y to save the changes and exit from System Setup.

The computer reboots.

Specifications

NOTE: Offerings may vary by region. For more information regarding the configuration of your

computer in:

• Windows 10, click or tap Start → Settings → System → About.

• Windows 8.1 and Windows 8, click or tap Start → PC Settings → PC and devices → PC

Info.

• Windows 7, click Start , right-click My Computer, and then select Properties.

Table 33. Processor

Feature Specification

Processor type • Intel Core i3/i5/i7 series

• Intel Dual Core series

Total cache Up to 8 MB cache depending on processor type

Table 34. Memory

Feature Specification

Type DDR3L

Speed 1600 MHz

Connectors Four DIMM slots

Capacity 4 GB and 8 GB

Minimum memory 4 GB

Maximum memory 16 GB

Table 35. Video

Feature Specification

Integrated Integrated Intel HD graphics 530 / 510

Discrete PCI Express x16 graphics adapter

Table 36. Audio

Feature Specification

Integrated Two channel High Definition Audio

Table 37. Network

Feature Specification

Integrated Integrated Intel I219-V Ethernet capable of 10/100/1000

Mb/s communication

Table 38. System information

Feature Specification

System chipset Intel Q170 Platform Controller Hub

Interrupt levels Integrated I/O APIC capability with 24 interrupts

BIOS chip (NVRAM) 16 MB

Table 39. Expansion bus

Feature Specification

Bus type PCIe gen3, USB 2.0, and USB 3.0

Bus speed PCI Express:

• x4-slot each direction speed –3.94 GB/s

• x16-slot each direction speed–16 GB/s

SATA: 1.5 Gbps, 3.0 Gbps, and 6 Gbps

Table 40. Cards

Feature Specification

PCI Express x4 One low-profile card

PCI Express x16 One low-profile card

Table 41. Drives

Feature Specification

Externally accessible (5.25-inch drive bays) One slim optical drive bay

Internally accessible

3.5-inch SATA

drive bays

One

2.5-inch SATA

drive bays

Two

Table 42. External connectors

Feature Specification

Audio

Front panel • One universal audio headset connector

Back panel • One line-out connector

Network adapter One RJ–45 connector

Serial One 9-pin connector; 16550 C compatible

Parallel One 25-pin connector (optional for minitower and small

form factor)

PS/2 • One 6–pin keyboard connector

• One 6–pin mouse connector

USB 2.0 • Front panel: two

• Back panel: two

USB 3.0 • Front panel: two

• Back panel: four

Video • 15-pin VGA connector (optional)

• One 19-pin HDMI connector

• Two 20-pin DisplayPort connectors

NOTE: Available video connectors may vary based

on the graphics card selected.

Table 43. Internal connectors

Feature Specification

PCI Express x4 64-pin connector

PCI Express x16 data width (maximum) – 16 PCI Express lanes 164-pin connector

PCI Express M.2 22x80 socket-3 SSD 74-pin connector

Serial ATA Three 7-pin connectors

Memory Four 240-pin connectors

Internal USB 10-pin connector

System fan 4-pin connector

Front panel control 5-pin connector

Processor 1151-pin connector

Processor fan 4-pin connector

Service mode jumper 2-pin connector

Password clear jumper 2-pin connector

Feature Specification

Internal speaker 4-pin connector

RTC reset jumper 2-pin connector

Intruder connector One 3-pin connector

Power connector 8-pin PSU, 4-pin CPU ,6-pin, SATA

connector

Table 44. Controls and lights

Feature Specification

Front of the computer

Power button light White light — Solid white light indicates power-on state;

blinking white light indicates sleep state of the

computer.

Drive activity light White light — Blinking white light indicates that the

computer is reading data from or writing data to the

hard drive.

Back of the computer

Link integrity light on integrated network

adapter

Green — a 100 Mbps connection exists between the

network and the computer.

Green — a 100 Mbps connection exists between the

network and the computer.

Orange — a 1000 Mbps connection exists between the

network and the computer.

Off (no light) — the computer is not detecting a physical

connection to the network.

Network activity light on integrated

network adapter

Yellow light — A blinking yellow light indicates that

network activity is present.

Power supply diagnostic light Green light — The power supply is turned on and is

functional. The power cable must be connected to the

power connector (at the back of the computer) and the

electrical outlet.

Table 45. Power

NOTE: Heat dissipation is calculated by using the power supply wattage rating.

Wattage Maximum Heat

Dissipation Voltage

Small Form Factor 180 W 614.00 BTU/hr 100 V AC to 240 V AC, 50 Hz

to 60 Hz, 3 A/ 1.5 A

Coin cell battery 3 V CR2032 lithium coin cell

Table 46. Physical dimension

Height Width Depth Weight

Small Form

Factor

29.00 cm (11.42

inches)

9.30 cm (3.66

inches)

31.20 cm (12.28 inches) 6.00 kg

(13.22 lb)

Table 47. Environmental

Feature Specification

Temperature range

Operating 5°C to 35°C (41°F to 95°F)

Storage –40°C to 65°C (–40°F to 149°F)

Relative humidity (maximum)

Operating 20 percent to 80 percent (non-condensing)

Storage 5 percent to 95 percent (non-condensing)

Maximum vibration

Operating 0.26 GRMS

Storage 2.20 GRMS

Maximum shock

Operating 40 G

Storage 105 G

Altitude

Operating –15.2 m to 3048 m (–50 to 10,000 ft)

Storage –15.20 m to 10,668 m (–50 ft to 35,000 ft)

Airborne contaminant level G1 or lower as defined by ANSI/ISA-S71.04-1985

Contacting Dell

NOTE: If you do not have an active Internet connection, you can find contact information on your

purchase invoice, packing slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options. Availability varies by

country and product, and some services may not be available in your area. To contact Dell for sales,

technical support, or customer service issues:

1. Go to Dell.com/support.

2. Select your support category.

3. Verify your country or region in the Choose a Country/Region drop-down list at the bottom of the

page.

4. Select the appropriate service or support link based on your need.

Table of Contents

DELL 5040 User Manual

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