DELL 5070 User Manual

Displayed below is the user manual for 5070 by DELL which is a product in the PCs/Workstations category. This manual has pages.

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Service Manual

Regulatory Model: D18M

Regulatory Type: D18M005

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the

problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

subsidiaries. Other trademarks may be trademarks of their respective owners.

2020 - 03

Rev. A00

1 Working on your computer.............................................................................................................7

Safety instructions.................................................................................................................................................................7

Before working inside your computer............................................................................................................................7

Safety precautions...........................................................................................................................................................8

Electrostatic discharge—ESD protection.................................................................................................................... 8

ESD field service kit ........................................................................................................................................................9

Transporting sensitive components.............................................................................................................................. 9

After working inside your computer.............................................................................................................................10

2 Technology and components........................................................................................................ 11

DDR4...................................................................................................................................................................................... 11

USB features.........................................................................................................................................................................12

USB Type-C..........................................................................................................................................................................14

Advantages of DisplayPort over USB Type-C..................................................................................................................14

HDMI 2.0............................................................................................................................................................................... 15

Intel Optane memory........................................................................................................................................................... 15

Enabling Intel Optane memory......................................................................................................................................16

Disabling Intel Optane memory.....................................................................................................................................16

3 Major components of your system ............................................................................................... 17

4 Removing and installing components............................................................................................ 19

Side cover............................................................................................................................................................................. 19

Removing side cover......................................................................................................................................................19

Installing side cover........................................................................................................................................................ 19

Bezel......................................................................................................................................................................................20

Removing front bezel....................................................................................................................................................20

Installing front bezel....................................................................................................................................................... 21

Front panel door.................................................................................................................................................................. 22

Opening front panel door..............................................................................................................................................22

Closing front panel door................................................................................................................................................23

Hard drive assembly—3.5-inch and 2.5-inch.................................................................................................................. 24

Removing 3.5–inch hard drive assembly....................................................................................................................24

Removing 3.5–inch hard drive from the hard drive bracket....................................................................................25

Installing the 3.5–inch hard drive into the hard drive bracket.................................................................................26

Installing 3.5–inch hard drive assembly...................................................................................................................... 26

Removing the 2.5–inch hard drive assembly.............................................................................................................28

Removing the 2.5–inch drive from the drive bracket...............................................................................................28

Installing the 2.5–inch hard drive into the hard drive bracket.................................................................................29

Installing the 2.5-inch drive assembly......................................................................................................................... 29

Optical drive......................................................................................................................................................................... 30

Removing optical drive..................................................................................................................................................30

Installing optical drive.................................................................................................................................................... 32

M.2 PCIe SSD ..................................................................................................................................................................... 34

Contents

Contents 3

Removing M.2 SSD ...................................................................................................................................................... 34

Installing M.2 SSD..........................................................................................................................................................35

SD card reader.....................................................................................................................................................................36

Removing SD card reader.............................................................................................................................................36

Installing SD card reader............................................................................................................................................... 37

Memory module...................................................................................................................................................................38

Removing memory module...........................................................................................................................................38

Installing memory module............................................................................................................................................. 39

Expansion card.....................................................................................................................................................................40

Removing PCIe expansion card................................................................................................................................... 40

Installing PCIe expansion card...................................................................................................................................... 41

Optional VGA module..........................................................................................................................................................42

Removing optional VGA module.................................................................................................................................. 42

Installing optional VGA module.....................................................................................................................................43

Power supply unit................................................................................................................................................................ 44

Removing power supply unit or PSU.......................................................................................................................... 44

Installing power supply unit or PSU.............................................................................................................................46

Intrusion switch....................................................................................................................................................................48

Removing intrusion switch........................................................................................................................................... 48

Installing intrusion switch..............................................................................................................................................49

Power button.......................................................................................................................................................................50

Removing power button...............................................................................................................................................50

Installing power button................................................................................................................................................. 52

Speaker.................................................................................................................................................................................54

Removing speaker......................................................................................................................................................... 54

Installing speaker........................................................................................................................................................... 55

Coin cell battery...................................................................................................................................................................56

Removing coin cell battery...........................................................................................................................................56

Installing the coin cell battery.......................................................................................................................................57

Heat sink fan........................................................................................................................................................................ 58

Removing heat sink fan................................................................................................................................................ 58

Installing heatsink fan....................................................................................................................................................59

Heat sink ..............................................................................................................................................................................60

Removing heatsink assembly....................................................................................................................................... 60

Installing heatsink assembly.......................................................................................................................................... 61

Processor..............................................................................................................................................................................62

Removing processor......................................................................................................................................................62

Installing processor........................................................................................................................................................63

System fan........................................................................................................................................................................... 64

Removing system fan....................................................................................................................................................64

Installing system fan......................................................................................................................................................66

System board.......................................................................................................................................................................68

Removing system board............................................................................................................................................... 68

Front panel door................................................................................................................................................................... 71

Opening front panel door...............................................................................................................................................71

Closing front panel door.................................................................................................................................................71

3.5-inch hard drive ............................................................................................................................................................. 72

Removing 3.5–inch hard drive assembly.................................................................................................................... 72

Installing 3.5–inch hard drive assembly...................................................................................................................... 73

3.5-inch hard drive........................................................................................................................................................ 75

4Contents

2.5-inch hard drive assembly ............................................................................................................................................ 76

Removing the 2.5–inch hard drive assembly............................................................................................................. 76

Installing the 2.5-inch drive assembly......................................................................................................................... 76

2.5-inch hard drive.........................................................................................................................................................77

Optical drive......................................................................................................................................................................... 78

Removing optical drive..................................................................................................................................................78

Installing optical drive....................................................................................................................................................80

M.2 SSD ...............................................................................................................................................................................82

Removing M.2 SSD ...................................................................................................................................................... 82

Installing M.2 SSD..........................................................................................................................................................83

SD card reader.....................................................................................................................................................................84

Removing SD card reader.............................................................................................................................................84

Installing SD card reader...............................................................................................................................................85

Memory module...................................................................................................................................................................86

Removing memory module...........................................................................................................................................86

Installing memory module............................................................................................................................................. 87

Expansion card.....................................................................................................................................................................88

Removing PCIe expansion card................................................................................................................................... 88

Installing PCIe expansion card......................................................................................................................................89

Power supply unit................................................................................................................................................................90

Removing power supply unit or PSU.......................................................................................................................... 90

Installing power supply unit or PSU.............................................................................................................................92

Intrusion switch....................................................................................................................................................................94

Removing intrusion switch........................................................................................................................................... 94

Installing intrusion switch..............................................................................................................................................95

Power button.......................................................................................................................................................................96

Removing power button...............................................................................................................................................96

Installing power button................................................................................................................................................. 98

Speaker............................................................................................................................................................................... 100

Removing speaker........................................................................................................................................................100

Installing speaker...........................................................................................................................................................101

Coin cell battery................................................................................................................................................................. 102

Removing coin cell battery..........................................................................................................................................102

Installing the coin cell battery..................................................................................................................................... 103

Heat sink fan.......................................................................................................................................................................104

Removing heat sink fan...............................................................................................................................................104

Installing heatsink fan.................................................................................................................................................. 105

Heatsink assembly............................................................................................................................................................. 106

Removing heatsink assembly......................................................................................................................................106

Installing heatsink assembly........................................................................................................................................ 107

Processor............................................................................................................................................................................ 108

Removing processor.................................................................................................................................................... 108

Installing processor...................................................................................................................................................... 109

System fan...........................................................................................................................................................................110

Removing system fan...................................................................................................................................................110

Installing system fan...................................................................................................................................................... 111

Optional VGA module......................................................................................................................................................... 112

Removing optional VGA module..................................................................................................................................112

Installing optional VGA module....................................................................................................................................113

System board...................................................................................................................................................................... 114

Contents 5

Removing system board...............................................................................................................................................114

Installing the system board.......................................................................................................................................... 117

5 Troubleshooting........................................................................................................................120

Enhanced Pre-Boot System Assessment — ePSA diagnostics..................................................................................120

Running the ePSA Diagnostics...................................................................................................................................120

Diagnostics..........................................................................................................................................................................120

Diagnostic error messages................................................................................................................................................122

System error messages.....................................................................................................................................................125

6 Getting help............................................................................................................................. 126

Contacting Dell...................................................................................................................................................................126

6 Contents

Working on your computer

Safety instructions

Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise

noted, each procedure included in this document assumes that the following conditions exist:

• You have read the safety information that shipped with your computer.

• A component can be replaced or, if purchased separately, installed by performing the removal procedure in reverse order.

NOTE: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the

computer, replace all covers, panels, and screws before connecting to the power source.

WARNING: Before working inside your computer, read the safety information that shipped with your computer. For

additional safety best practices information, see the Regulatory Compliance Homepage

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and

support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow

the safety instructions that came with the product.

CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching

an unpainted metal surface at the same time as touching a connector on the back of the computer.

CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by

its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins.

CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some cables

have connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you

disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also,

before you connect a cable, ensure that both connectors are correctly oriented and aligned.

NOTE: The color of your computer and certain components may appear differently than shown in this document.

Before working inside your computer

To avoid damaging your computer, perform the following steps before you begin working inside the computer.

1. Ensure that you follow the Safety Instruction.

2. Ensure that your work surface is flat and clean to prevent the computer cover from being scratched.

3. Turn off your computer.

4. Disconnect all network cables from the computer.

CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the cable from

the network device.

5. Disconnect your computer and all attached devices from their electrical outlets.

6. Press and hold the power button while the computer is unplugged to ground the system board.

NOTE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching

an unpainted metal surface at the same time as touching a connector on the back of the computer.

Working on your computer 7

Safety precautions

The safety precautions chapter details the primary steps to be taken before performing any disassembly instructions.

Observe the following safety precautions before you perform any installation or break/fix procedures involving disassembly or reassembly:

• Turn off the system and all attached peripherals.

• Disconnect the system and all attached peripherals from AC power.

• Disconnect all network cables, telephone, and telecommunications lines from the system.

• Use an ESD field service kit when working inside any to avoid electrostatic discharge (ESD) damage.

• After removing any system component, carefully place the removed component on an anti-static mat.

• Wear shoes with non-conductive rubber soles to reduce the chance of getting electrocuted.

Standby power

Dell products with standby power must be unplugged before you open the case. Systems that incorporate standby power are essentially

powered while turned off. The internal power enables the system to be remotely turned on (wake on LAN) and suspended into a sleep

mode and has other advanced power management features.

Unplugging, pressing and holding the power button for 15 seconds should discharge residual power in the system board.

Bonding

Bonding is a method for connecting two or more grounding conductors to the same electrical potential. This is done through the use of a

field service electrostatic discharge (ESD) kit. When connecting a bonding wire, ensure that it is connected to bare metal and never to a

painted or non-metal surface. The wrist strap should be secure and in full contact with your skin, and ensure that you remove all jewelry

such as watches, bracelets, or rings prior to bonding yourself and the equipment.

Electrostatic discharge—ESD protection

ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards, processors,

memory DIMMs, and system boards. Very slight charges can damage circuits in ways that may not be obvious, such as intermittent

problems or a shortened product life span. As the industry pushes for lower power requirements and increased density, ESD protection is

an increasing concern.

Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in

previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

Two recognized types of ESD damage are catastrophic and intermittent failures.

•Catastrophic – Catastrophic failures represent approximately 20 percent of ESD-related failures. The damage causes an immediate

and complete loss of device functionality. An example of catastrophic failure is a memory DIMM that has received a static shock and

immediately generates a "No POST/No Video" symptom with a beep code emitted for missing or nonfunctional memory.

•Intermittent – Intermittent failures represent approximately 80 percent of ESD-related failures. The high rate of intermittent failures

means that most of the time when damage occurs, it is not immediately recognizable. The DIMM receives a static shock, but the

tracing is merely weakened and does not immediately produce outward symptoms related to the damage. The weakened trace may

take weeks or months to melt, and in the meantime may cause degradation of memory integrity, intermittent memory errors, etc.

The more difficult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded") failure.

Perform the following steps to prevent ESD damage:

• Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do not provide

adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on parts with increased

sensitivity to ESD damage.

• Handle all static-sensitive components in a static-safe area. If possible, use anti-static floor pads and workbench pads.

• When unpacking a static-sensitive component from its shipping carton, do not remove the component from the anti-static packing

material until you are ready to install the component. Before unwrapping the anti-static packaging, ensure that you discharge static

electricity from your body.

• Before transporting a static-sensitive component, place it in an anti-static container or packaging.

8Working on your computer

ESD field service kit

The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main components: anti-

static mat, wrist strap, and bonding wire.

Components of an ESD field service kit

The components of an ESD field service kit are:

•Anti-Static Mat – The anti-static mat is dissipative and parts can be placed on it during service procedures. When using an anti-

static mat, your wrist strap should be snug and the bonding wire should be connected to the mat and to any bare metal on the system

being worked on. Once deployed properly, service parts can be removed from the ESD bag and placed directly on the mat. ESD-

sensitive items are safe in your hand, on the ESD mat, in the system, or inside a bag.

•Wrist Strap and Bonding Wire – The wrist strap and bonding wire can be either directly connected between your wrist and bare

metal on the hardware if the ESD mat is not required, or connected to the anti-static mat to protect hardware that is temporarily

placed on the mat. The physical connection of the wrist strap and bonding wire between your skin, the ESD mat, and the hardware is

known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never use wireless wrist straps. Always be

aware that the internal wires of a wrist strap are prone to damage from normal wear and tear, and must be checked regularly with a

wrist strap tester in order to avoid accidental ESD hardware damage. It is recommended to test the wrist strap and bonding wire at

least once per week.

•ESD Wrist Strap Tester – The wires inside of an ESD strap are prone to damage over time. When using an unmonitored kit, it is a

best practice to regularly test the strap prior to each service call, and at a minimum, test once per week. A wrist strap tester is the

best method for doing this test. If you do not have your own wrist strap tester, check with your regional office to find out if they have

one. To perform the test, plug the wrist-strap's bonding-wire into the tester while it is strapped to your wrist and push the button to

test. A green LED is lit if the test is successful; a red LED is lit and an alarm sounds if the test fails.

•Insulator Elements – It is critical to keep ESD sensitive devices, such as plastic heat sink casings, away from internal parts that are

insulators and often highly charged.

•Working Environment – Before deploying the ESD Field Service kit, assess the situation at the customer location. For example,

deploying the kit for a server environment is different than for a desktop or portable environment. Servers are typically installed in a

rack within a data center; desktops or portables are typically placed on office desks or cubicles. Always look for a large open flat work

area that is free of clutter and large enough to deploy the ESD kit with additional space to accommodate the type of system that is

being repaired. The workspace should also be free of insulators that can cause an ESD event. On the work area, insulators such as

Styrofoam and other plastics should always be moved at least 12 inches or 30 centimeters away from sensitive parts before physically

handling any hardware components

•ESD Packaging – All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded bags are

preferred. However, you should always return the damaged part using the same ESD bag and packaging that the new part arrived in.

The ESD bag should be folded over and taped shut and all the same foam packing material should be used in the original box that the

new part arrived in. ESD-sensitive devices should be removed from packaging only at an ESD-protected work surface, and parts

should never be placed on top of the ESD bag because only the inside of the bag is shielded. Always place parts in your hand, on the

ESD mat, in the system, or inside an anti-static bag.

•Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be

returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

ESD protection summary

It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all

times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while

performing service and that they use anti-static bags for transporting sensitive components.

Transporting sensitive components

When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in

anti-static bags for safe transport.

Lifting equipment

Adhere to the following guidelines when lifting heavy weight equipment:

CAUTION: Do not lift greater than 50 pounds. Always obtain additional resources or use a mechanical lifting device.

1. Get a firm balanced footing. Keep your feet apart for a stable base, and point your toes out.

2. Tighten stomach muscles. Abdominal muscles support your spine when you lift, offsetting the force of the load.

3. Lift with your legs, not your back.

Working on your computer 9

4. Keep the load close. The closer it is to your spine, the less force it exerts on your back.

5. Keep your back upright, whether lifting or setting down the load. Do not add the weight of your body to the load. Avoid twisting your

body and back.

6. Follow the same techniques in reverse to set the load down.

After working inside your computer

After you complete any replacement procedure, ensure that you connect any external devices, cards, and cables before turning on your

computer.

1. Connect any telephone or network cables to your computer.

CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into the

computer.

2. Connect your computer and all attached devices to their electrical outlets.

3. Turn on your computer.

4. If required, verify that the computer works correctly by running ePSA diagnostics.

10 Working on your computer

Technology and components

This chapter details the technology and components available in the system.

Topics:

•DDR4

•USB features

•USB Type-C

•Advantages of DisplayPort over USB Type-C

•HDMI 2.0

•Intel Optane memory

DDR4

DDR4 (double data rate fourth generation) memory is a higher-speed successor to the DDR2 and DDR3 technologies and allows up to 512

GB in capacity, compared to the DDR3's maximum of 128 GB per DIMM. DDR4 synchronous dynamic random-access memory is keyed

differently from both SDRAM and DDR to prevent the user from installing the wrong type of memory into the system.

DDR4 needs 20 percent less or just 1.2 volts, compared to DDR3 which requires 1.5 volts of electrical power to operate. DDR4 also

supports a new, deep power-down mode that allows the host device to go into standby without needing to refresh its memory. Deep

power-down mode is expected to reduce standby power consumption by 40 to 50 percent.

DDR4 Details

There are subtle differences between DDR3 and DDR4 memory modules, as listed below.

Key notch difference

The key notch on a DDR4 module is in a different location from the key notch on a DDR3 module. Both notches are on the insertion edge

but the notch location on the DDR4 is slightly different, to prevent the module from being installed into an incompatible board or platform.

Figure 1. Notch difference

Increased thickness

DDR4 modules are slightly thicker than DDR3, to accommodate more signal layers.

Figure 2. Thickness difference

Technology and components 11

Curved edge

DDR4 modules feature a curved edge to help with insertion and alleviate stress on the PCB during memory installation.

Figure 3. Curved edge

Memory Errors

Memory errors on the system display the new ON-FLASH-FLASH or ON-FLASH-ON failure code. If all memory fails, the LCD does not

turn on. Troubleshoot for possible memory failure by trying known good memory modules in the memory connectors on the bottom of the

system or under the keyboard, as in some portable systems.

NOTE: The DDR4 memory is imbedded in board and not a replaceable DIMM as shown and referred.

USB features

Universal Serial Bus, or USB, was introduced in 1996. It dramatically simplified the connection between host computers and peripheral

devices like mice, keyboards, external drivers, and printers.

Let's take a quick look on the USB evolution referencing to the table below.

Table 1. USB evolution

Type Data Transfer Rate Category Introduction Year

USB 2.0 480 Mbps High Speed 2000

USB 3.0/USB 3.1 Gen 1 5 Gbps Super Speed 2010

USB 3.1 Gen 2 10 Gbps Super Speed 2013

USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB)

For years, the USB 2.0 has been firmly entrenched as the de facto interface standard in the PC world with about 6 billion devices sold, and

yet the need for more speed grows by ever faster computing hardware and ever greater bandwidth demands. The USB 3.0/USB 3.1 Gen 1

finally has the answer to the consumers' demands with a theoretically 10 times faster than its predecessor. In a nutshell, USB 3.1 Gen 1

features are as follows:

• Higher transfer rates (up to 5 Gbps)

• Increased maximum bus power and increased device current draw to better accommodate power-hungry devices

• New power management features

• Full-duplex data transfers and support for new transfer types

• Backward USB 2.0 compatibility

• New connectors and cable

The topics below cover some of the most commonly asked questions regarding USB 3.0/USB 3.1 Gen 1.

12 Technology and components

Speed

Currently, there are 3 speed modes defined by the latest USB 3.0/USB 3.1 Gen 1 specification. They are Super-Speed, Hi-Speed and Full-

Speed. The new SuperSpeed mode has a transfer rate of 4.8Gbps. While the specification retains Hi-Speed, and Full-Speed USB mode,

commonly known as USB 2.0 and 1.1 respectively, the slower modes still operate at 480Mbps and 12Mbps respectively and are kept to

maintain backward compatibility.

USB 3.0/USB 3.1 Gen 1 achieves the much higher performance by the technical changes below:

• An additional physical bus that is added in parallel with the existing USB 2.0 bus (refer to the picture below).

• USB 2.0 previously had four wires (power, ground, and a pair for differential data); USB 3.0/USB 3.1 Gen 1 adds four more for two

pairs of differential signals (receive and transmit) for a combined total of eight connections in the connectors and cabling.

• USB 3.0/USB 3.1 Gen 1 utilizes the bidirectional data interface, rather than USB 2.0's half-duplex arrangement. This gives a 10-fold

increase in theoretical bandwidth.

With today's ever increasing demands placed on data transfers with high-definition video content, terabyte storage devices, high

megapixel count digital cameras etc., USB 2.0 may not be fast enough. Furthermore, no USB 2.0 connection could ever come close to the

480Mbps theoretical maximum throughput, making data transfer at around 320Mbps (40MB/s) — the actual real-world maximum.

Similarly, USB 3.0/USB 3.1 Gen 1 connections will never achieve 4.8Gbps. We will likely see a real-world maximum rate of 400MB/s with

overheads. At this speed, USB 3.0/USB 3.1 Gen 1 is a 10x improvement over USB 2.0.

Applications

USB 3.0/USB 3.1 Gen 1 opens up the laneways and provides more headroom for devices to deliver a better overall experience. Where USB

video was barely tolerable previously (both from a maximum resolution, latency, and video compression perspective), it's easy to imagine

that with 5-10 times the bandwidth available, USB video solutions should work that much better. Single-link DVI requires almost 2Gbps

throughput. Where 480Mbps was limiting, 5Gbps is more than promising. With its promised 4.8Gbps speed, the standard will find its way

into some products that previously weren't USB territory, like external RAID storage systems.

Listed below are some of the available SuperSpeed USB 3.0/USB 3.1 Gen 1 products:

• External Desktop USB 3.0/USB 3.1 Gen 1 Hard Drives

• Portable USB 3.0/USB 3.1 Gen 1 Hard Drives

• USB 3.0/USB 3.1 Gen 1 Drive Docks & Adapters

• USB 3.0/USB 3.1 Gen 1 Flash Drives & Readers

• USB 3.0/USB 3.1 Gen 1 Solid-state Drives

• USB 3.0/USB 3.1 Gen 1 RAIDs

• Optical Media Drives

• Multimedia Devices

• Networking

• USB 3.0/USB 3.1 Gen 1 Adapter Cards & Hubs

Technology and components 13

Compatibility

The good news is that USB 3.0/USB 3.1 Gen 1 has been carefully planned from the start to peacefully co-exist with USB 2.0. First of all,

while USB 3.0/USB 3.1 Gen 1 specifies new physical connections and thus new cables to take advantage of the higher speed capability of

the new protocol, the connector itself remains the same rectangular shape with the four USB 2.0 contacts in the exact same location as

before. Five new connections to carry receive and transmitted data independently are present on USB 3.0/USB 3.1 Gen 1 cables and only

come into contact when connected to a proper SuperSpeed USB connection.

Windows 8/10 will be bringing native support for USB 3.1 Gen 1 controllers. This is in contrast to previous versions of Windows, which

continue to require separate drivers for USB 3.0/USB 3.1 Gen 1 controllers.

Microsoft announced that Windows 7 would have USB 3.1 Gen 1 support, perhaps not on its immediate release, but in a subsequent

Service Pack or update. It is not out of the question to think that following a successful release of USB 3.0/USB 3.1 Gen 1 support in

Windows 7, SuperSpeed support would trickle down to Vista. Microsoft has confirmed this by stating that most of their partners share the

opinion that Vista should also support USB 3.0/USB 3.1 Gen 1.

USB Type-C

USB Type-C is a new, tiny physical connector. The connector itself can support various exciting new USB standards like USB 3.1 and USB

power delivery (USB PD).

Alternate Mode

USB Type-C is a new connector standard that is very small. It is about a third the size of an old USB Type-A plug. This is a single

connector standard that every device should be able to use. USB Type-C ports can support a variety of different protocols using

“alternate modes,” which allows you to have adapters that can output HDMI, VGA, DisplayPort, or other types of connections from that

single USB port

USB Power Delivery

The USB PD specification is also closely intertwined with USB Type-C. Currently, smartphones, tablets, and other mobile devices often

use a USB connection to charge. A USB 2.0 connection provides up to 2.5 watts of power — that'll charge your phone, but that's about

it. A laptop might require up to 60 watts, for example. The USB Power Delivery specification ups this power delivery to 100 watts. It's bi-

directional, so a device can either send or receive power. And this power can be transferred at the same time the device is transmitting

data across the connection.

This could spell the end of all those proprietary laptop charging cables, with everything charging via a standard USB connection. You could

charge your laptop from one of those portable battery packs you charge your smartphones and other portable devices from today. You

could plug your laptop into an external display connected to a power cable, and that external display would charge your laptop as you used

it as an external display — all via the one little USB Type-C connection. To use this, the device and the cable have to support USB Power

Delivery. Just having a USB Type-C connection doesn't necessarily mean they do.

USB Type-C and USB 3.1

USB 3.1 is a new USB standard. USB 3's theoretical bandwidth is 5 Gbps same as of USB 3.1 Gen 1, while USB 3.1 Gen 2's bandwidth is 10

Gbps. That's double the bandwidth, as fast as a first-generation Thunderbolt connector. USB Type-C isn't the same thing as USB 3.1. USB

Type-C is just a connector shape, and the underlying technology could just be USB 2 or USB 3.0. In fact, Nokia's N1 Android tablet uses a

USB Type-C connector, but underneath it's all USB 2.0 — not even USB 3.0. However, these technologies are closely related.

Advantages of DisplayPort over USB Type-C

• Full DisplayPort audio/video (A/V) performance (up to 4K at 60Hz)

• Reversible plug orientation and cable direction

• Backwards compatibility to VGA, DVI with adaptors

• SuperSpeed USB (USB 3.1) data

• Supports HDMI 2.0a and is backwards compatible with previous versions

14 Technology and components

HDMI 2.0

This topic explains the HDMI 2.0 and its features along with the advantages.

HDMI (High-Definition Multimedia Interface) is an industry-supported, uncompressed, all-digital audio/video interface. HDMI provides an

interface between any compatible digital audio/video source, such as a DVD player, or A/V receiver and a compatible digital audio and/or

video monitor, such as a digital TV (DTV). The intended applications for HDMI TVs, and DVD players. The primary advantage is cable

reduction and content protection provisions. HDMI supports standard, enhanced, or high-definition video, plus multichannel digital audio

on a single cable.

HDMI 2.0 Features

•HDMI Ethernet Channel - Adds high-speed networking to an HDMI link, allowing users to take full advantage of their IP-enabled

devices without a separate Ethernet cable

•Audio Return Channel - Allows an HDMI-connected TV with a built-in tuner to send audio data "upstream" to a surround audio

system, eliminating the need for a separate audio cable

•3D - Defines input/output protocols for major 3D video formats, paving the way for true 3D gaming and 3D home theater applications

•Content Type - Real-time signaling of content types between display and source devices, enabling a TV to optimize picture settings

based on content type

•Additional Color Spaces - Adds support for additional color models used in digital photography and computer graphics

•4K Support - Enables video resolutions far beyond 1080p, supporting next-generation displays that will rival the Digital Cinema

systems used in many commercial movie theaters

•HDMI Micro Connector - A new, smaller connector for phones and other portable devices, supporting video resolutions up to 1080p

•Automotive Connection System - New cables and connectors for automotive video systems, designed to meet the unique

demands of the motoring environment while delivering true HD quality

Advantages of HDMI

• Quality HDMI transfers uncompressed digital audio and video for the highest, crispest image quality.

• Low -cost HDMI provides the quality and functionality of a digital interface while also supporting uncompressed video formats in a

simple, cost-effective manner

• Audio HDMI supports multiple audio formats from standard stereo to multichannel surround sound

• HDMI combines video and multichannel audio into a single cable, eliminating the cost, complexity, and confusion of multiple cables

currently used in A/V systems

• HDMI supports communication between the video source (such as a DVD player) and the DTV, enabling new functionality

Intel Optane memory

Intel Optane memory functions only as a storage accelerator. It neither replaces nor adds to the memory (RAM) installed on your

computer.

NOTE: Intel Optane memory is supported on computers that meet the following requirements:

• 7th Generation or higher Intel Core i3/i5/i7 processor

• Windows 10 64-bit version 1607 or higher

• Intel Rapid Storage Technology driver version 15.9.1.1018 or higher

Table 2. Intel Optane memory specifications

Feature Specifications

Interface PCIe 3x2 NVMe 1.1

Connector M.2 card slot (2230/2280)

Configurations supported • 7th Generation or higher Intel Core i3/i5/i7 processor

• Windows 10 64-bit version 1607 or higher

• Intel Rapid Storage Technology driver version 15.9.1.1018 or

higher

Capacity 32 GB

Technology and components 15

Enabling Intel Optane memory

1. On the taskbar, click the search box, and type "Intel Rapid Storage Technology".

2. Click Intel Rapid Storage Technology.

3. On the Status tab, click Enable to enable the Intel Optane memory.

4. On the warning screen, select a compatible fast drive, and then click Yes to continue enabling Intel Optane memory.

5. Click Intel Optane memory > Reboot to enable the Intel Optane memory.

NOTE: Applications may take up to three subsequent launches after enablement to see the full performance

benefits.

Disabling Intel Optane memory

CAUTION: After disabling Intel Optane memory, do not uninstall the driver for Intel Rapid Storage Technology as it will

result in a blue screen error. The Intel Rapid Storage Technology user interface can be removed without uninstalling the

driver.

NOTE: Disabling Intel Optane memory is required before removing the SATA storage device, accelerated by the Intel

Optane memory module, from the computer.

1. On the taskbar, click the search box, and then type "Intel Rapid Storage Technology".

2. Click Intel Rapid Storage Technology. The Intel Rapid Storage Technology window is displayed.

3. On the Intel Optane memory tab, click Disable to disable the Intel Optane memory.

4. Click Yes if you accept the warning.

The disabling progress is displayed.

5. Click Reboot to complete disabling Intel Optane memory and restart your computer.

16 Technology and components

Major components of your system

1. Side cover

2. 3.5-inch Hard drive assembly

3. Optical drive

4. Heatsink assembly

5. Processor

6. Memory module

7. M.2 PCIe SSD

8. Power button

9. System board

10. Front panel door

11. Bezel

12. 2.5-inch Hard drive assembly

13. Speaker

14. System fan

15. Power supply unit

Major components of your system 17

NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These

parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative

for purchase options.

18 Major components of your system

Removing and installing components

Side cover

Removing side cover

1. Follow the procedure in Before working inside your computer.

2. To remove the cover:

a) Slide the release latch to release the cover from the system [1].

b) Slide the cover towards the back of the system and lift it from the system [2].

Installing side cover

1. To install the side cover:

a) Place the cover on the system and slide the cover forward until it clicks into place.

Removing and installing components 19

2. Follow the procedure in After working inside your computer.

Bezel

Removing front bezel

1. Follow the procedure in Before working inside your computer.

2. Remove the Side cover.

3. To remove the front bezel:

a) Pry the retention tabs to release the front bezel from the system.

b) Remove the front bezel from the system.

20 Removing and installing components

Installing front bezel

1. To install the front bezel:

a) Position the bezel to align the tab holders with the slots on the system chassis.

b) Press the bezel until the tabs click into place.

Removing and installing components 21

2. Install the Side cover.

3. Follow the procedure in After working inside your computer.

Front panel door

Opening front panel door

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a) Side cover

b) Front bezel

CAUTION: The front panel door opens only to a limited extent. See the printed image on the front panel door for

the maximum permissible level.

3. Pull the front panel door to open it.

22 Removing and installing components

Closing front panel door

1. Turn the front panel door to close it.

Removing and installing components 23

2. Install the:

a) Front bezel

b) Side cover

3. Follow the procedure in After working inside your computer.

Hard drive assembly—3.5-inch and 2.5-inch

Removing 3.5–inch hard drive assembly

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a) Side cover

b) Front bezel

3. To remove the hard drive assembly:

a) Disconnect the SATA cable and the power cable from the connectors on the hard drive.

24 Removing and installing components

b) Remove the HDD filler bracket from the system [1].

c) Press the blue tab [2] and pull the hard drive assembly out of the system [3].

Removing 3.5–inch hard drive from the hard drive bracket

1. Follow the procedure in Before working inside your computer.

2. Remove the:

Removing and installing components 25

a) Side cover

b) Front bezel

c) 3.5-inch HDD assembly

3. To remove the hard drive :

a) Pull one side of the hard drive bracket to disengage the pins on the bracket from the slots on the hard drive [1].

b) Lift the hard drive out of the hard drive bracket [2].

Installing the 3.5–inch hard drive into the hard drive

bracket

1. To install the hard drive:

a) Align the hard drive to the side of the hard drive bracket, and pull the other end tabs to insert the pins on the bracket into the hard

drive [1].

b) Insert the hard drive into the hard drive bracket until it clicks into place [2].

2. Install the:

a) 3.5-inch hard drive assembly

b) Front bezel

c) Side cover

3. Follow the procedure in After working inside your computer.

Installing 3.5–inch hard drive assembly

1. Insert the hard drive assembly into the slot on the system until it clicks into place [1].

2. Replace the HDD filler bracket [2].

26 Removing and installing components

3. Connect the SATA cable and the power cable to the connectors on the hard drive.

4. Install the:

a) Front bezel

b) Side cover

5. Follow the procedure in After working inside your computer.

Removing and installing components 27

Removing the 2.5–inch hard drive assembly

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a) Side cover

b) Front bezel

3. Open the front panel door.

4. To remove the hard drive assembly:

a) Disconnect the hard drive data and power cables from the connectors on the 2.5-inch hard drive [1].

b) Press the blue tabs of the assembly on both sides [2] and pull the hard drive assembly out of the system [3].

Removing the 2.5–inch drive from the drive bracket

1. Follow the procedure in Before Working Inside Your Computer.

2. Remove the:

a) Side cover

b) Front bezel

c) 2.5-inch hard drive assembly

3. To remove the drive:

a) Pull one side of the drive bracket to disengage the pins on the bracket from the slots on the drive [1].

b) Lift the drive out of the drive bracket [2].

c) Remove the drive from the bracket [3].

28 Removing and installing components

Installing the 2.5–inch hard drive into the hard drive

bracket

1. To install the hard drive:

a) Align the hard drive to the side of the hard drive bracket, and pull the other end tabs to insert the pins on the bracket into the hard

drive.

b) Insert the hard drive into the hard drive bracket until it clicks into place [1].

c) Insert the hard drive into the hard drive bracket until it clicks into place [2].

2. Install the:

a) 2.5-inch hard drive assembly

b) Front bezel

c) Side cover

3. Follow the procedure in After working inside your computer.

Installing the 2.5-inch drive assembly

1. To install the hard drive:

a) Insert the hard drive assembly into the slot on the system until it clicks into place [1] .

b) Connect the hard drive data and power cables to the connectors on the 2.5-inch hard drive [2] .

Removing and installing components 29

2. Close the front panel door.

3. Install the:

a) Front bezel

b) Side cover

4. Follow the procedure in After Working Inside Your Computer.

Optical drive

Removing optical drive

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a) Side cover

b) Front bezel

3. Open the front panel door.

4. To remove the optical drive assembly:

a) Disconnect the optical drive data cable and power cable from the connectors on the optical drive [1].

NOTE: You may need to unroute the cables from the tabs under the drive cage to allow you to disconnect the

cables from the connectors.

b) Close the front panel door [2].

30 Removing and installing components

c) Press the blue release tab [1] and slide the optical drive out of the system [2].

Removing and installing components 31

Installing optical drive

1. To install the optical drive:

a) Close the front panel door.

b) Insert the optical drive into the optical drive bay until it clicks into place.

32 Removing and installing components

c) Open the front panel door [1].

d) Route the cables under the drive cage.

e) Connect the optical drive data cable and power cable to the connectors on the optical drive [2].

Removing and installing components 33

2. Install the:

a) Front bezel

b) Side cover

3. Follow the procedure in After working inside your computer.

M.2 PCIe SSD

Removing M.2 SSD

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a) Side cover

b) Front bezel

3. Open the front panel door.

4. To remove the M.2 SSD:

a) Remove the single screw that secures the SSD to the system board [1].

b) Slide the M.2 SSD from the connector on the system board [2].

34 Removing and installing components

Installing M.2 SSD

1. Insert the M.2 SSD to the connector on the system board [1].

2. Replace the single screw to secure the SSD to the system board [2].

Removing and installing components 35

3. Close the front panel door.

4. Install the:

a) Front bezel

b) Side cover

5. Follow the procedure in After working inside your computer.

SD card reader

Removing SD card reader

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a) Side cover

b) Front bezel

3. Open the front panel door.

4. To remove the SD card reader:

a) Disconnect the SD card reader cable from the connector on the system board [1].

b) Remove the screw that secures the SD card reader to the front panel door [2].

c) Lift the SD card reader out of the system [3].

36 Removing and installing components

Installing SD card reader

1. To install the SD card reader:

a) Insert the SD card reader into the slot on the front panel door [1].

b) Replace the screw to secure the SD card reader to the front panel door [2].

c) Connect the SD card reader cable to the connector on the system board [3].

Removing and installing components 37

2. Close the front panel door.

3. Install the:

a) Front bezel

b) Side cover

4. Follow the procedure in After working inside your computer.

Memory module

Removing memory module

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a) Side cover

b) Front bezel

3. Open the front panel door.

4. To remove the memory module:

a) Pull the clips securing the memory module until the memory module pops up [1].

b) Remove the memory module from the system board [2].

38 Removing and installing components

Installing memory module

1. To install the memory module:

a) Align the notch on the memory module with the tab on the memory module connector.

b) Insert the memory module into the memory module socket [1].

c) Press the memory module until the memory module retention tabs click into place [2].

Removing and installing components 39

2. Close the front panel door.

3. Install the:

a) Front bezel

b) Side cover

4. Follow the procedure in After working inside your computer.

Expansion card

Removing PCIe expansion card

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a) Side cover

b) Front bezel

3. Open the front panel door.

4. To remove the PCIe expansion card:

a) Pull the release latch to unlock the PCIe expansion card [1].

b) Push the card retention latch [2], and lift the PCIe expansion card out of the computer [3].

NOTE: This step is applicable only for the connector with card retention latch, otherwise, lift the PCIe expansion

card out of the system.

40 Removing and installing components

5. Repeat the steps to remove any additional PCIe expansion card.

Installing PCIe expansion card

1. To install the PCIe expansion card:

a) Insert the PCIe expansion card to the connector on the system board [1].

b) Secure the PCIe expansion card by pushing the card retention latch until it clicks into place .

NOTE: This step is applicable only for the connector with card retention latch, otherwise, skip this step.

Removing and installing components 41

c) Pull the release latch forward to close [2].

d) Repeat the steps to install any additional PCIe expansion card.

2. Close the front panel door.

3. Install the:

a) Front bezel

b) Side cover

4. Follow the procedure in After working inside your computer.

Optional VGA module

Removing optional VGA module

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a) Side cover

b) Front bezel

3. Open the front panel door.

4. Remove the system fan.

5. To remove the optional VGA module:

a) Remove the two (M3X3) screws that secure the optional VGA module to the system.

42 Removing and installing components

b) Disconnect the VGA cable from the connector on the system board [1].

c) Remove the VGA module from the system [2].

Installing optional VGA module

1. To remove the metal bracket as shown below, insert a flathead screwdriver in the hole of the bracket [1], push the bracket to release

the bracket [2], and then lift the bracket out from the system.

2. Insert the VGA module into its slot from the inside of your computer [1] and connect the VGA cable to the connector on the system

board [2].

Removing and installing components 43

3. Replace the two (M3X3) screws to secure the optional VGA module to the system.

4. Install the system fan .

5. Close the front panel door.

6. Install the:

a) Front bezel

b) Side cover

7. Follow the procedure in After working inside your computer.

Power supply unit

Removing power supply unit or PSU

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a) Side cover

b) Front bezel

3. Open the front panel door.

4. To release the PSU:

a) Disconnect the PSU cables from the connectors on the system board [1].

b) Unroute the PSU cables from the retention clips [2, 3, 4, 5].

c) Disconnect the PSU cables from the connectors on the system board [6].

44 Removing and installing components

5. To remove the PSU:

a) Remove the 3 screws that secure the PSU to the system [1].

b) Press the release tab [2].

c) Slide and lift the PSU away from the computer [3].

Removing and installing components 45

Installing power supply unit or PSU

1. To install the PSU:

a) Insert the PSU into the PSU slot and slide it towards the back of the system until it clicks into place [1].

b) Replace the three screws to secure the PSU to the computer [2] .

46 Removing and installing components

c) Connect the PSU cables to the connectors on the system board [1].

d) Route the PSU cables through the retention clips [2, 3, 4, 5].

e) Connect the PSU cable to the connector on the system board [6].

Removing and installing components 47

2. Close the front panel door.

3. Install the:

a) Front bezel

b) Side cover

4. Follow the procedure in After working inside your computer.

Intrusion switch

Removing intrusion switch

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a) Side cover

b) Front bezel

3. Open the front panel door.

4. To remove the intrusion switch:

a) Disconnect the intrusion switch cable from the connector on the system board [1].

b) Unroute the intrusion switch cable from the fan grommets [2].

c) Slide the intrusion switch and push it to remove from the computer [3].

48 Removing and installing components

Installing intrusion switch

1. Insert the intrusion switch into the slot on the system [1].

2. Route the intrusion switch cable through the fan grommet [2].

3. Connect the intrusion switch cable to the connector on the system board [3].

Removing and installing components 49

4. Close the front panel door.

5. Install the:

a) Front bezel

b) Side cover

6. Follow the procedure in After working inside your computer.

Power button

Removing power button

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a) Side cover

b) Front bezel

3. Open the front panel door.

4. To release the power button:

a) Disconnect the power button cable from the system board [1].

b) Unroute the power button cable through the retention clip [2].

c) Press the release tabs using a plastic scribe and slide the power button out from the front of the system [3].

d) Close the front panel door [4].

50 Removing and installing components

5. Pull the power button out from the computer.

Removing and installing components 51

Installing power button

1. Insert the power switch into the slot from the front of the computer and press it until it clicks into place.

52 Removing and installing components

2. Open the front panel door [1]

3. Route the power switch cable from the power button through the retention clip [2, 3].

4. Align the cable with the pins on the connector and connect the power button cable [4].

Removing and installing components 53

5. Close the front panel door.

6. Install the:

a) Front bezel

b) Side cover

7. Follow the procedure in After working inside your computer.

Speaker

Removing speaker

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a) Side cover

b) Front bezel

3. Open the front panel door.

4. To remove the speaker:

a) Disconnect the speaker cable from the connector on the system board [1].

b) Lift the tab [2], and slide the speaker out of the slot [3].

54 Removing and installing components

Installing speaker

1. Insert the speaker into the slot and press it until it clicks into place [1].

2. Connect the speaker cable to the connector on the system board [2].

Removing and installing components 55

3. Close the front panel door.

4. Install the:

a) Front bezel

b) Side cover

5. Follow the procedure in After working inside your computer.

Coin cell battery

Removing coin cell battery

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a) Side cover

b) Front bezel

3. Open the front panel door.

4. To remove the coin cell battery:

a) Press the release latch until the coin cell battery pops out [1].

b) Remove the coin cell battery from the connector on the system board [2].

56 Removing and installing components

NOTE: Removing the coin cell battery may reset the system board BIOS/Settings

Installing the coin cell battery

1. Hold the coin cell battery with the "+" sign facing up and slide it under the securing tabs at the positive side of the connector [1].

2. Press the battery into the connector until it locks into place [2].

Removing and installing components 57

3. Close the front panel door.

4. Install the:

a) Front bezel

b) Side cover

5. Follow the procedure in After working inside your computer.

Heat sink fan

Removing heat sink fan

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a) Side cover

b) Front bezel

3. Open the front panel door.

4. To remove the heatsink fan assembly:

a) Disconnect the heatsink fan assembly cable from the connector on the system board [1].

b) Remove the screws that secure the fan to the heat sink [2].

NOTE: Ensure to insert the Torx screw driver from top screw hole to remove the screws.

c) Lift the heatsink fan away from the computer [3].

58 Removing and installing components

Installing heatsink fan

1. Place the fan on the heatsink assembly [1].

2. Tighten the screws (4) to secure the fan to the heatsink assembly [2].

3. Connect the heatsink fan assembly cable to the connector on the system board [3].

Removing and installing components 59

4. Close the front panel door.

5. Install the:

a) Front bezel

b) Side cover

6. Follow the procedure in After working inside your computer.

Heat sink

Removing heatsink assembly

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a) Side cover

b) Front bezel

3. Open the front panel door.

4. To remove the heatsink assembly:

a) Disconnect the heatsink fan assembly cable from the connector on the system board [1].

b) Loosen the captive screws (4) that secure the heatsink assembly to the system board [2].

NOTE: Remove the screw in the sequential order (1,2,3,4) as printed on the system board.

c) Lift the heatsink assembly away from the computer [3].

60 Removing and installing components

Installing heatsink assembly

1. Align the screws of the heatsink assembly with the holders on the system board and place the heatsink assembly on the processor [1].

2. Tighten the captive screws to secure the heatsink assembly to the system board [2].

NOTE: Tighten the screws in a sequential order (1,2,3,4) as printed on the system board.

3. Connect the heatsink fan assembly cable from the connector on the system board [3].

Removing and installing components 61

4. Close the front panel door.

5. Install the:

a) Front bezel

b) Side cover

6. Follow the procedure in After working inside your computer.

Processor

Removing processor

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a) Side cover

b) Front bezel

3. Open the front panel door.

4. Remove the heatsink assembly.

5. To remove the processor:

a) Release the socket lever by pushing the lever down and out from under the tab on the processor shield [1].

b) Lift the lever upward and lift the processor shield [2].

c) Lift the processor out of the socket [3].

62 Removing and installing components

CAUTION: Do not touch the processor socket pins, they are fragile and can be permanently damaged. Be careful

not to bend the pins in the processor socket when removing the processor out of the socket.

Installing processor

1. Place the processor on the socket such that the slots on the processor align with the socket keys [1].

CAUTION: Do not use force to seat the processor. When the processor is positioned correctly, it engages easily into

the socket.

2. Close the processor shield by sliding it under the retention screw [2].

3. Lower the socket lever and push it under the tab to lock it [3].

Removing and installing components 63

4. Install the heatsink assembly.

5. Close the front panel door.

6. Install the:

a) Front bezel

b) Side cover

7. Follow the procedure in After working inside your computer.

System fan

Removing system fan

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a) Side cover

b) Front bezel

3. Open the front panel door.

4. To remove the system fan:

a) Disconnect the intrusion switch cable from the connector on the system board [1].

b) Unroute the intrusion switch cable from the fan grommet [2].

64 Removing and installing components

c) Disconnect the system fan cable from the connector on the system board [1].

d) Stretch the grommets securing the fan to the computer to ease the removal of the fan [2].

e) Slide the system fan out of the computer [3].

Removing and installing components 65

Installing system fan

1. Insert the grommets into the slots on the back of the computer.

2. Hold the system fan with the cable facing the bottom of the computer.

3. Align the grooves of the system fan with the grommets on the chassis wall.

4. Pass the grommets through the corresponding grooves on the system fan [1].

5. Stretch the grommets and slide the system fan toward the computer until it locks into place [2].

NOTE: Install the lower two grommets first.

6. Connect the system fan cable to the connector on the system board [3].

66 Removing and installing components

7. Route the intrusion switch cable through the fan grommet [2].

8. Insert the intrusion switch cable into the system board [1].

Removing and installing components 67

9. Close the front panel door.

10. Install the:

a) Front bezel

b) Side cover

11. Follow the procedure in After working inside your computer.

System board

Removing system board

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a) Side cover

b) Front bezel

3. Open the front panel door.

4. Remove the:

a) Heatsink assembly

b) Processor

c) Expansion card

d) M.2 SSD

e) SD card reader

f) Memory module

g) Heatsink fan

5. Disconnect the following cables:

a) Intrusion switch

b) Power switch

68 Removing and installing components

6. Disconnect the following cables from the system board:

a) CPU power [1]

b) Hard drive data and optical drive data [2]

c) Speaker [3]

d) System power [4]

e) SATA [5]

7. To remove the system board:

a) Remove the screws that secure the system board to the computer [1].

Removing and installing components 69

b) Slide and lift the system board away from the computer [1, 2].

70 Removing and installing components

Front panel door

Opening front panel door

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a) Side cover

b) Front bezel

CAUTION: The front panel door opens only to a limited extent. See the printed image on the front panel door for

the maximum permissible level.

3. Pull the front panel door to open it.

Closing front panel door

1. Turn the front panel door to close it.

Removing and installing components 71

2. Install the:

a) Front bezel

b) Side cover

3. Follow the procedure in After working inside your computer.

3.5-inch hard drive

Removing 3.5–inch hard drive assembly

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a) Side cover

b) Front bezel

3. To remove the hard drive assembly:

a) Disconnect the SATA cable and the power cable from the connectors on the hard drive.

72 Removing and installing components

b) Remove the HDD filler bracket from the system [1].

c) Press the blue tab [2] and pull the hard drive assembly out of the system [3].

Installing 3.5–inch hard drive assembly

1. Insert the hard drive assembly into the slot on the system until it clicks into place [1].

2. Replace the HDD filler bracket [2].

Removing and installing components 73

3. Connect the SATA cable and the power cable to the connectors on the hard drive.

4. Install the:

a) Front bezel

b) Side cover

5. Follow the procedure in After working inside your computer.

74 Removing and installing components

3.5-inch hard drive

Removing 3.5–inch hard drive from the hard drive bracket

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a) Side cover

b) Front bezel

c) 3.5-inch HDD assembly

3. To remove the hard drive :

a) Pull one side of the hard drive bracket to disengage the pins on the bracket from the slots on the hard drive [1].

b) Lift the hard drive out of the hard drive bracket [2].

Installing the 3.5–inch hard drive into the hard drive bracket

1. To install the hard drive:

a) Align the hard drive to the side of the hard drive bracket, and pull the other end tabs to insert the pins on the bracket into the hard

drive [1].

b) Insert the hard drive into the hard drive bracket until it clicks into place [2].

2. Install the:

a) 3.5-inch hard drive assembly

b) Front bezel

c) Side cover

3. Follow the procedure in After working inside your computer.

Removing and installing components 75

2.5-inch hard drive assembly

Removing the 2.5–inch hard drive assembly

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a) Side cover

b) Front bezel

3. Open the front panel door.

4. To remove the hard drive assembly:

a) Disconnect the hard drive data and power cables from the connectors on the 2.5-inch hard drive [1].

b) Press the blue tabs of the assembly on both sides [2] and pull the hard drive assembly out of the system [3].

Installing the 2.5-inch drive assembly

1. To install the hard drive:

a) Insert the hard drive assembly into the slot on the system until it clicks into place [1] .

b) Connect the hard drive data and power cables to the connectors on the 2.5-inch hard drive [2] .

76 Removing and installing components

2. Close the front panel door.

3. Install the:

a) Front bezel

b) Side cover

4. Follow the procedure in After Working Inside Your Computer.

2.5-inch hard drive

Removing the 2.5–inch drive from the drive bracket

1. Follow the procedure in Before Working Inside Your Computer.

2. Remove the:

a) Side cover

b) Front bezel

c) 2.5-inch hard drive assembly

3. To remove the drive:

a) Pull one side of the drive bracket to disengage the pins on the bracket from the slots on the drive [1].

b) Lift the drive out of the drive bracket [2].

c) Remove the drive from the bracket [3].

Removing and installing components 77

Installing the 2.5–inch hard drive into the hard drive bracket

1. To install the hard drive:

a) Align the hard drive to the side of the hard drive bracket, and pull the other end tabs to insert the pins on the bracket into the hard

drive.

b) Insert the hard drive into the hard drive bracket until it clicks into place [1].

c) Insert the hard drive into the hard drive bracket until it clicks into place [2].

2. Install the:

a) 2.5-inch hard drive assembly

b) Front bezel

c) Side cover

3. Follow the procedure in After working inside your computer.

Optical drive

Removing optical drive

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a) Side cover

b) Front bezel

3. Open the front panel door.

4. To remove the optical drive assembly:

a) Disconnect the optical drive data cable and power cable from the connectors on the optical drive [1].

NOTE: You may need to unroute the cables from the tabs under the drive cage to allow you to disconnect the

cables from the connectors.

b) Close the front panel door [2].

78 Removing and installing components

c) Press the blue release tab [1] and slide the optical drive out of the system [2].

Removing and installing components 79

Installing optical drive

1. To install the optical drive:

a) Insert the optical drive into the optical drive bay until it clicks into place [1].

b) Open the front panel door [2].

80 Removing and installing components

c) Route the cables under the drive cage.

d) Connect the optical drive data cable and power cable to the connectors on the optical drive [1] .

e) Close the front panel door [2].

Removing and installing components 81

2. Install the:

a) Front bezel

b) Side cover

3. Follow the procedure in After working inside your computer.

M.2 SSD

Removing M.2 SSD

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a) Side cover

b) Front bezel

3. Open the front panel door.

4. To remove the M.2 SSD:

a) Remove the single screw that secures the SSD to the system board [1].

b) Slide the M.2 SSD from the connector on the system board [2].

82 Removing and installing components

Installing M.2 SSD

1. Insert the M.2 SSD to the connector on the system board [1].

2. Replace the single screw to secure the SSD to the system board [2].

Removing and installing components 83

3. Close the front panel door.

4. Install the:

a) Front bezel

b) Side cover

5. Follow the procedure in After working inside your computer.

SD card reader

Removing SD card reader

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a) Side cover

b) Front bezel

3. Open the front panel door.

4. To remove the SD card reader:

a) Disconnect the SD card reader cable from the connector on the system board [1].

b) Remove the screw that secures the SD card reader to the front panel door [2].

c) Lift the SD card reader out of the system [3].

84 Removing and installing components

Installing SD card reader

1. To install the SD card reader:

a) Insert the SD card reader into the slot on the front panel door [1].

b) Replace the screw to secure the SD card reader to the front panel door [2].

c) Connect the SD card reader cable to the connector on the system board [3].

Removing and installing components 85

2. Close the front panel door.

3. Install the:

a) Front bezel

b) Side cover

4. Follow the procedure in After working inside your computer.

Memory module

Removing memory module

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a) Side cover

b) Front bezel

3. Open the front panel door.

4. To remove the memory module:

a) Pull the clips securing the memory module until the memory module pops up [1].

b) Remove the memory module from the system board [2].

86 Removing and installing components

Installing memory module

1. To install the memory module:

a) Align the notch on the memory module with the tab on the memory module connector.

b) Insert the memory module into the memory module socket [1].

c) Press the memory module until the memory module retention tabs click into place [2].

Removing and installing components 87

2. Close the front panel door.

3. Install the:

a) Front bezel

b) Side cover

4. Follow the procedure in After working inside your computer.

Expansion card

Removing PCIe expansion card

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a) Side cover

b) Front bezel

3. Open the front panel door.

4. To remove the PCIe expansion card:

a) Pull the release latch to unlock the PCIe expansion card [1].

b) Push the card retention latch [2], and lift the PCIe expansion card out of the computer [3].

NOTE: This step is applicable only for the connector with card retention latch, otherwise, lift the PCIe expansion

card out of the system.

88 Removing and installing components

5. Repeat the steps to remove any additional PCIe expansion card.

Installing PCIe expansion card

1. To install the PCIe expansion card:

a) Insert the PCIe expansion card to the connector on the system board [1].

b) Secure the PCIe expansion card by pushing the card retention latch until it clicks into place [2].

c) Repeat the steps to install any additional PCIe expansion card.

Removing and installing components 89

2. Close the front panel door.

3. Install the:

a) Front bezel

b) Side cover

4. Follow the procedure in After working inside your computer.

Power supply unit

Removing power supply unit or PSU

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a) Side cover

b) Front bezel

3. Open the front panel door.

4. To release the PSU:

a) Disconnect the PSU cables from the connectors on the system board [1].

b) Unroute the PSU cables from the retention clips [2, 3, 4, 5].

c) Disconnect the PSU cables from the connectors on the system board [6].

90 Removing and installing components

5. To remove the PSU:

a) Remove the 3 screws that secure the PSU to the system [1].

b) Press the release tab [2].

c) Slide and lift the PSU away from the computer [3].

Removing and installing components 91

Installing power supply unit or PSU

1. To install the PSU:

a) Insert the PSU into the PSU slot and slide it towards the back of the system until it clicks into place [1].

b) Replace the three screws to secure the PSU to the computer [2] .

92 Removing and installing components

c) Connect the PSU cables to the connectors on the system board [1].

d) Route the PSU cables through the retention clips [2, 3, 4, 5].

e) Connect the PSU cable to the connector on the system board [6].

Removing and installing components 93

2. Close the front panel door.

3. Install the:

a) Front bezel

b) Side cover

4. Follow the procedure in After working inside your computer.

Intrusion switch

Removing intrusion switch

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a) Side cover

b) Front bezel

3. Open the front panel door.

4. To remove the intrusion switch:

a) Disconnect the intrusion switch cable from the connector on the system board [1].

b) Unroute the intrusion switch cable from the fan grommets [2].

c) Slide the intrusion switch and push it to remove from the computer [3].

94 Removing and installing components

Installing intrusion switch

1. Insert the intrusion switch into the slot on the system [1].

2. Route the intrusion switch cable through the fan grommet [2].

3. Connect the intrusion switch cable to the connector on the system board [3].

Removing and installing components 95

4. Close the front panel door.

5. Install the:

a) Front bezel

b) Side cover

6. Follow the procedure in After working inside your computer.

Power button

Removing power button

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a) Side cover

b) Front bezel

3. Open the front panel door.

4. To release the power button:

a) Disconnect the power button cable from the system board [1].

b) Unroute the power button cable through the retention clip [2].

c) Press the release tabs using a plastic scribe and slide the power button out from the front of the system [3].

d) Close the front panel door [4].

96 Removing and installing components

5. Pull the power button out from the computer.

Removing and installing components 97

Installing power button

1. Insert the power switch into the slot from the front of the computer and press it until it clicks into place [1].

2. Open the front panel door [2]

98 Removing and installing components

3. Route the power switch cable from the power button through the retention clip [2].

4. Align the cable with the pins on the connector and connect the power button cable [3].

Removing and installing components 99

5. Close the front panel door.

6. Install the:

a) Front bezel

b) Side cover

7. Follow the procedure in After working inside your computer.

Speaker

Removing speaker

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a) Side cover

b) Front bezel

3. Open the front panel door.

4. To remove the speaker:

a) Disconnect the speaker cable from the connector on the system board [1].

b) Lift the tab [2], and slide the speaker out of the slot [3].

100 Removing and installing components

Installing speaker

1. Insert the speaker into the slot and press it until it clicks into place [1].

2. Connect the speaker cable to the connector on the system board [2].

Removing and installing components 101

3. Close the front panel door.

4. Install the:

a) Front bezel

b) Side cover

5. Follow the procedure in After working inside your computer.

Coin cell battery

Removing coin cell battery

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a) Side cover

b) Front bezel

3. Open the front panel door.

4. To remove the coin cell battery:

a) Press the release latch until the coin cell battery pops out [1].

b) Remove the coin cell battery from the connector on the system board [2].

102 Removing and installing components

NOTE: Removing the coin cell battery may reset the system board BIOS/Settings

Installing the coin cell battery

1. Hold the coin cell battery with the "+" sign facing up and slide it under the securing tabs at the positive side of the connector [1].

2. Press the battery into the connector until it locks into place [2].

Removing and installing components 103

3. Close the front panel door.

4. Install the:

a) Front bezel

b) Side cover

5. Follow the procedure in After working inside your computer.

Heat sink fan

Removing heat sink fan

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a) Side cover

b) Front bezel

3. Open the front panel door.

4. To remove the heatsink fan assembly:

a) Disconnect the heatsink fan assembly cable from the connector on the system board [1].

b) Remove the screws that secure the fan to the heat sink [2].

NOTE: Ensure to insert the Torx screw driver from top screw hole to remove the screws.

c) Lift the heatsink fan away from the computer [3].

104 Removing and installing components

Installing heatsink fan

1. Place the fan on the heatsink assembly [1].

2. Tighten the screws (4) to secure the fan to the heatsink assembly [2].

3. Connect the heatsink fan assembly cable to the connector on the system board [3].

Removing and installing components 105

4. Close the front panel door.

5. Install the:

a) Front bezel

b) Side cover

6. Follow the procedure in After working inside your computer.

Heatsink assembly

Removing heatsink assembly

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a) Side cover

b) Front bezel

3. Open the front panel door.

4. To remove the heatsink assembly:

a) Disconnect the heatsink fan assembly cable from the connector on the system board [1].

b) Loosen the captive screws (4) that secure the heatsink assembly to the system board [2].

NOTE: Remove the screw in the sequential order (1,2,3,4) as printed on the system board.

c) Lift the heatsink assembly away from the computer [3].

106 Removing and installing components

Installing heatsink assembly

1. Align the screws of the heatsink assembly with the holders on the system board and place the heatsink assembly on the processor [1].

2. Tighten the captive screws to secure the heatsink assembly to the system board [2].

NOTE: Tighten the screws in a sequential order (1,2,3,4) as printed on the system board.

3. Connect the heatsink fan assembly cable from the connector on the system board [3].

Removing and installing components 107

4. Close the front panel door.

5. Install the:

a) Front bezel

b) Side cover

6. Follow the procedure in After working inside your computer.

Processor

Removing processor

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a) Side cover

b) Front bezel

3. Open the front panel door.

4. Remove the heatsink assembly.

5. To remove the processor:

a) Release the socket lever by pushing the lever down and out from under the tab on the processor shield [1].

b) Lift the lever upward and lift the processor shield [2].

c) Lift the processor out of the socket [3].

108 Removing and installing components

CAUTION: Do not touch the processor socket pins, they are fragile and can be permanently damaged. Be careful

not to bend the pins in the processor socket when removing the processor out of the socket.

Installing processor

1. Place the processor on the socket such that the slots on the processor align with the socket keys [1].

CAUTION: Do not use force to seat the processor. When the processor is positioned correctly, it engages easily into

the socket.

2. Close the processor shield by sliding it under the retention screw [2].

3. Lower the socket lever and push it under the tab to lock it [3].

Removing and installing components 109

4. Install the heatsink assembly.

5. Close the front panel door.

6. Install the:

a) Front bezel

b) Side cover

7. Follow the procedure in After working inside your computer.

System fan

Removing system fan

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a) Side cover

b) Front bezel

c) Intrusion switch

3. To remove the system fan:

a) Disconnect the system fan cable from the connector on the system board [1].

b) Stretch the grommets to remove the grommets securing the fan to the computer[2].

c) Slide the system fan out of the computer [3].

110 Removing and installing components

Installing system fan

1. Insert the grommets into the slots from the back of the computer.

NOTE: Install the lower two grommets first.

2. Hold the system fan with the cable facing the bottom of the computer.

3. Align the grooves of the system fan with the grommets on the chassis wall.

4. Pass the grommets through the corresponding grooves on the system fan [1].

5. Stretch the grommets and slide the system fan toward the computer until it locks into place [2].

6. Connect the system fan cable to the connector on the system board [3].

Removing and installing components 111

7. Close the front panel door.

8. Install the:

a) Intrusion switch

b) Front bezel

c) Side cover

9. Follow the procedure in After working inside your computer.

Optional VGA module

Removing optional VGA module

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a) Side cover

b) Front bezel

3. Open the front panel door.

4. Remove the system fan.

5. To remove the optional VGA module:

a) Remove the two (M3X3) screws that secure the optional VGA module to the system.

112 Removing and installing components

b) Disconnect the VGA cable from the connector on the system board [1].

c) Remove the VGA module from the system [2].

Installing optional VGA module

1. To remove the metal bracket as shown below, insert a flathead screwdriver in the hole of the bracket [1], push the bracket to release

the bracket [2], and then lift the bracket out from the system.

2. Insert the VGA module into its slot from the inside of your computer [1] and connect the VGA cable to the connector on the system

board [2].

Removing and installing components 113

3. Replace the two (M3X3) screws to secure the optional VGA module to the system.

4. Install the system fan .

5. Close the front panel door.

6. Install the:

a) Front bezel

b) Side cover

7. Follow the procedure in After working inside your computer.

System board

Removing system board

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a) Side cover

b) Front bezel

3. Open the front panel door.

4. Remove the:

a) Heatsink assembly

b) Processor

c) Expansion card

d) M.2 SSD

e) SD card reader

114 Removing and installing components

f) Memory module

g) Heatsink fan

5. Disconnect the following cables:

a) Intrusion switch

b) Power switch

6. Disconnect the following cables from the system board:

a) CPU power [1]

b) Hard drive data and optical drive data [2]

c) Speaker [3]

d) System power [4]

e) SATA [5]

7. To remove the system board:

a) Remove the screws that secure the system board to the computer [1].

Removing and installing components 115

b) Slide and lift the system board away from the computer [1, 2].

116 Removing and installing components

Installing the system board

1. Hold the system board by its edges and align it towards the back of the computer.

2. Lower the system board into the computer until the connectors at the back of the system board align with the slots on the chassis,

and the screw holes on the system board align with the standoffs on the computer [1, 2].

3. Replace the screws to secure the system board to the computer [1].

Removing and installing components 117

4. Route all the cables through the routing clips.

5. Align the cables with the pins on connectors on the system board and connect the following cables to the system board:

a) SATA [1]

b) System power [2]

c) Speaker [3]

d) Hard drive data and optical drive data [4]

e) CPU power [5]

118 Removing and installing components

6. Install the:

a) Memory module

b) M.2 SSD

c) Expansion cards

d) SD card reader

e) Processor

f) Heatsink assembly

7. Connect the following cables:

a) Power switch

b) Intrusion switch

8. Close the front panel door

9. Install the:

a) Front bezel

b) Side cover

10. Follow the procedure in After working inside your computer.

Removing and installing components 119

Troubleshooting

Enhanced Pre-Boot System Assessment — ePSA

diagnostics

The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded with the

BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device

groups allowing you to:

The ePSA diagnostics can be initiated by the FN+PWR buttons while powering on the computer.

• Run tests automatically or in an interactive mode

• Repeat tests

• Display or save test results

• Run thorough tests to introduce additional test options to provide extra information about the failed device(s)

• View status messages that inform you if tests are completed successfully

• View error messages that inform you of problems encountered during testing

NOTE: Some tests for specific devices require user interaction. Always ensure that you are present at the computer

terminal when the diagnostic tests are performed.

Running the ePSA Diagnostics

Invoke diagnostics boot by either of the methods that are suggested below:

1. Power on the computer.

2. As the computer boots, press the F12 key when the Dell logo is displayed.

3. In the boot menu screen, use Up/Down arrow key to select the Diagnostics option and then press Enter.

NOTE: The Enhanced Pre-boot System Assessment window displays, listing all devices detected in the computer.

The diagnostics starts running the tests on all the detected devices.

4. Press the arrow in the lower-right corner to go to the page listing.

The detected items are listed and tested.

5. To run a diagnostic test on a specific device, press Esc and click Yes to stop the diagnostic test.

6. Select the device from the left pane and click Run Tests.

7. If there are any issues, error codes are displayed.

Note the error code and contact Dell.

Diagnostics

The computer POST (Power On Self Test) ensures that it meets the basic computer requirements and the hardware is working

appropriately before the boot process begins. If the computer passes the POST, the computer continues to start in a normal mode.

However, if the computer fails the POST, the computer emits a series of LED codes during the start-up. The system LED is integrated on

the Power button.

The following table shows different light patterns and what they indicate.

Table 3. Power LED summary

Amber LED state White LED state System state Notes

Off Off S4, S5 • Hibernate or Suspend to Disk

(S4)

• Power is off (S5)

120 Troubleshooting

Amber LED state White LED state System state Notes

Off Blinking S1, S3 System is in a low power state,

either S1 or S3. This does not

indicate a fault condition.

Previous State Previous State S3, no PWRGD_PS This entry provides for the

possibility of a delay from

SLP_S3# active to PWRGD_PS

inactive.

Blinking Off S0, no PWRGD_PS Boot Failure - The computer is

receiving electrical power, and

power supplied by the power

supply is normal. A device might

be malfunctioning or incorrectly

installed. Refer to the table

below for Amber Blinking

Pattern diagnostics suggestion

and possible failures.

Steady Off S0, no PWRGD_PS, Code fetch

= 0

Boot Failure - This is a system

fault error condition, including

the power supply. Only the

+5VSB rail on the power supply

is working correctly.

Off Steady S0, no PWRGD_PS, Code fetch

= 1

This indicates that the host

BIOS has started to execute and

the LED register is now writable.

Table 4. Amber LED blinking failures

Amber LED state White LED state System state Notes

2 1 Bad MBD Bad MBD - Rows A, G, H, and J

from table 12.4 of SIO Spec -

Pre-Post indicators [40]

2 2 Bad MB, PSU or cabling Bad MBD, PSU or PSU cabling -

Rows B, C and D of table 12.4

SIO spec [40]

2 3 Bad MBD, DIMMS, or CPU Bad MBD, DIMMS or CPU -

Rows F and K from table 12.4 of

SIO spec [40]

2 4 Bad coin cell Bad coin cell - Row M of table

12.4 in SIO spec [40]

Table 5. States Under Host BIOS Control

Amber LED state White LED state System state Notes

2 5 BIOS state 1 BIOS Post code (Old LED

pattern 0001) Corrupt BIOS.

2 6 BIOS state 2 BIOS Post code (Old LED

pattern 0010) CPU config or

CPU failure.

2 7 BIOS state 3 BIOS Post code (Old LED

pattern 0011) MEM config in

process. Appropriate mem

modules detected but failure has

occurred.

3 1 BIOS state 4 BIOS Post code (Old LED

pattern 0100) Combine PCI

Troubleshooting 121

Amber LED state White LED state System state Notes

device config or failure with

video sub sytem config or failure.

BIOS to eliminate 0101 video

code.

3 2 BIOS state 5 BIOS Post code (Old LED

pattern 0110) Combine storage

and USB config or failure. BIOS

to eliminate 0111 USB code.

3 3 BIOS state 6 BIOS Post code (Old LED

pattern 1000) MEM config, no

memory detected.

3 4 BIOS state 7 BIOS Post code (Old LED

pattern 1001) Fatal Motherboard

error.

3 5 BIOS state 8 BIOS Post code (Old LED

pattern 1010) Mem config,

modules incompatible or invalid

config.

3 6 BIOS state 9 BIOS Post code (Old LED

pattern 1011) combine "Other

pre-video activity and resource

configuration codes. BIOS to

eliminate 1100 code.

3 7 BIOS state 10 BIOS Post code (Old LED

pattern 1110) Other pre-post

activity, routine subsequent to

video init.

Diagnostic error messages

Table 6. Diagnostic error messages

Error messages Description

AUXILIARY DEVICE FAILURE The touchpad or external mouse may be faulty. For an external

mouse, check the cable connection. Enable the Pointing Device

option in the System Setup program.

BAD COMMAND OR FILE NAME Ensure that you have spelled the command correctly, put spaces in

the proper place, and used the correct path name.

CACHE DISABLED DUE TO FAILURE The primary cache internal to the microprocessor has failed.

Contact Dell

CD DRIVE CONTROLLER FAILURE The optical drive does not respond to commands from the

computer.

DATA ERROR The hard drive cannot read the data.

DECREASING AVAILABLE MEMORY One or more memory modules may be faulty or improperly seated.

Reinstall the memory modules or, if necessary, replace them.

DISK C: FAILED INITIALIZATION The hard drive failed initialization. Run the hard drive tests in Dell

Diagnostics.

DRIVE NOT READY The operation requires a hard drive in the bay before it can

continue. Install a hard drive in the hard drive bay.

ERROR READING PCMCIA CARD The computer cannot identify the ExpressCard. Reinsert the card

or try another card.

122 Troubleshooting

Error messages Description

EXTENDED MEMORY SIZE HAS CHANGED The amount of memory recorded in non-volatile memory (NVRAM)

does not match the memory module installed in the computer.

Restart the computer. If the error appears again, Contact Dell

THE FILE BEING COPIED IS TOO LARGE FOR THE

DESTINATION DRIVE

The file that you are trying to copy is too large to fit on the disk, or

the disk is full. Try copying the file to a different disk or use a larger

capacity disk.

A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING

CHARACTERS: \ / : * ? " < > | -

Do not use these characters in filenames.

GATE A20 FAILURE A memory module may be loose. Reinstall the memory module or, if

necessary, replace it.

GENERAL FAILURE The operating system is unable to carry out the command. The

message is usually followed by specific information. For example,

Printer out of paper. Take the appropriate

action.

HARD-DISK DRIVE CONFIGURATION ERROR The computer cannot identify the drive type. Shut down the

computer, remove the hard drive, and boot the computer from an

optical drive. Then, shut down the computer, reinstall the hard

drive, and restart the computer. Run the Hard Disk Drive tests in

Dell Diagnostics.

HARD-DISK DRIVE CONTROLLER FAILURE 0 The hard drive does not respond to commands from the computer.

Shut down the computer, remove the hard drive, and boot the

computer from an optical drive. Then, shut down the computer,

reinstall the hard drive, and restart the computer. If the problem

persists, try another drive. Run the Hard Disk Drive tests in Dell

Diagnostics.

HARD-DISK DRIVE FAILURE The hard drive does not respond to commands from the computer.

Shut down the computer, remove the hard drive, and boot the

computer from an optical drive. Then, shut down the computer,

reinstall the hard drive, and restart the computer. If the problem

persists, try another drive. Run the Hard Disk Drive tests in Dell

Diagnostics.

HARD-DISK DRIVE READ FAILURE The hard drive may be defective. Shut down the computer, remove

the hard drive, and boot the computer from an optical. Then, shut

down the computer, reinstall the hard drive, and restart the

computer. If the problem persists, try another drive. Run the Hard

Disk Drive tests in Dell Diagnostics.

INSERT BOOTABLE MEDIA The operating system is trying to boot to non-bootable media, such

as an optical drive. Insert bootable media.

INVALID CONFIGURATION INFORMATION-PLEASE RUN

SYSTEM SETUP PROGRAM

The system configuration information does not match the

hardware configuration. The message is most likely to occur after a

memory module is installed. Correct the appropriate options in the

system setup program.

KEYBOARD CLOCK LINE FAILURE For external keyboards, check the cable connection. Run the

Keyboard Controller test in Dell Diagnostics.

KEYBOARD CONTROLLER FAILURE For external keyboards, check the cable connection. Restart the

computer, and avoid touching the keyboard or the mouse during

the boot routine. Run the Keyboard Controller test in Dell

Diagnostics.

KEYBOARD DATA LINE FAILURE For external keyboards, check the cable connection. Run the

Keyboard Controller test in Dell Diagnostics.

KEYBOARD STUCK KEY FAILURE For external keyboards or keypads, check the cable connection.

Restart the computer, and avoid touching the keyboard or keys

during the boot routine. Run the Stuck Key test in Dell

Diagnostics.

Troubleshooting 123

Error messages Description

LICENSED CONTENT IS NOT ACCESSIBLE IN

MEDIADIRECT

Dell MediaDirect cannot verify the Digital Rights Management

(DRM) restrictions on the file, so the file cannot be played.

MEMORY ADDRESS LINE FAILURE AT ADDRESS, READ

VALUE EXPECTING VALUE

A memory module may be faulty or improperly seated. Reinstall the

memory module or, if necessary, replace it.

MEMORY ALLOCATION ERROR The software you are attempting to run is conflicting with the

operating system, another program, or a utility. Shut down the

computer, wait for 30 seconds, and then restart it. Run the

program again. If the error message still appears, see the software

documentation.

MEMORY DOUBLE WORD LOGIC FAILURE AT ADDRESS,

READ VALUE EXPECTING VALUE

A memory module may be faulty or improperly seated. Reinstall the

memory module or, if necessary, replace it.

MEMORY ODD/EVEN LOGIC FAILURE AT ADDRESS, READ

VALUE EXPECTING VALUE

A memory module may be faulty or improperly seated. Reinstall the

memory module or, if necessary, replace it.

MEMORY WRITE/READ FAILURE AT ADDRESS, READ

VALUE EXPECTING VALUE

A memory module may be faulty or improperly seated. Reinstall the

memory module or, if necessary, replace it.

NO BOOT DEVICE AVAILABLE The computer cannot find the hard drive. If the hard drive is your

boot device, ensure that the drive is installed, properly seated, and

partitioned as a boot device.

NO BOOT SECTOR ON HARD DRIVE The operating system may be corrupted, Contact Dell.

NO TIMER TICK INTERRUPT A chip on the system board may be malfunctioning. Run the

System Set tests in Dell Diagnostics.

NOT ENOUGH MEMORY OR RESOURCES. EXIT SOME

PROGRAMS AND TRY AGAIN

You have too many programs open. Close all windows and open the

program that you want to use.

OPERATING SYSTEM NOT FOUND Reinstall the operating system. If the problem persists, Contact

Dell.

OPTIONAL ROM BAD CHECKSUM The optional ROM has failed. Contact Dell.

SECTOR NOT FOUND The operating system cannot locate a sector on the hard drive. You

may have a defective sector or corrupted File Allocation Table

(FAT) on the hard drive. Run the Windows error-checking utility to

check the file structure on the hard drive. See Windows Help and

Support for instructions (click Start > Help and Support). If a

large number of sectors are defective, back up the data (if

possible), and then format the hard drive.

SEEK ERROR The operating system cannot find a specific track on the hard

drive.

SHUTDOWN FAILURE A chip on the system board may be malfunctioning. Run the

System Set tests in Dell Diagnostics. If the message reappears,

Contact Dell.

TIME-OF-DAY CLOCK LOST POWER System configuration settings are corrupted. Connect your

computer to an electrical outlet to charge the battery. If the

problem persists, try to restore the data by entering the System

Setup program, then immediately exit the program. If the message

reappears, Contact Dell.

TIME-OF-DAY CLOCK STOPPED The reserve battery that supports the system configuration

settings may require recharging. Connect your computer to an

electrical outlet to charge the battery. If the problem persists,

Contact Dell.

TIME-OF-DAY NOT SET-PLEASE RUN THE SYSTEM SETUP

PROGRAM

The time or date stored in the system setup program does not

match the system clock. Correct the settings for the Date and

Time options.

TIMER CHIP COUNTER 2 FAILED A chip on the system board may be malfunctioning. Run the

System Set tests in Dell Diagnostics.

124 Troubleshooting

Error messages Description

UNEXPECTED INTERRUPT IN PROTECTED MODE The keyboard controller may be malfunctioning, or a memory

module may be loose. Run the System Memory tests and the

Keyboard Controller test in Dell Diagnostics or Contact Dell.

X:\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY Insert a disk into the drive and try again.

System error messages

Table 7. System error messages

System message Description

Alert! Previous attempts at booting this system

have failed at checkpoint [nnnn]. For help in

resolving this problem, please note this

checkpoint and contact Dell Technical Support

The computer failed to complete the boot routine three

consecutive times for the same error.

CMOS checksum error RTC is reset, BIOS Setup default has been loaded.

CPU fan failure CPU fan has failed.

System fan failure System fan has failed.

Hard-disk drive failure Possible hard disk drive failure during POST.

Keyboard failure Keyboard failure or loose cable. If reseating the cable does not

solve the problem, replace the keyboard.

No boot device available No bootable partition on hard disk drive, the hard disk drive cable is

loose, or no bootable device exists.

• If the hard drive is your boot device, ensure that the cables are

connected and that the drive is installed properly and

partitioned as a boot device.

• Enter system setup and ensure that the boot sequence

information is correct.

No timer tick interrupt A chip on the system board might be malfunctioning or

motherboard failure.

NOTICE - Hard Drive SELF MONITORING SYSTEM has

reported that a parameter has exceeded its

normal operating range. Dell recommends that

you back up your data regularly. A parameter

out of range may or may not indicate a

potential hard drive problem

S.M.A.R.T error, possible hard disk drive failure.

Troubleshooting 125

Getting help

Topics:

•Contacting Dell

Contacting Dell

NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice,

packing slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services

may not be available in your area. To contact Dell for sales, technical support, or customer service issues:

1. Go to Dell.com/support.

2. Select your support category.

3. Verify your country or region in the Choose a Country/Region drop-down list at the bottom of the page.

4. Select the appropriate service or support link based on your need.

126 Getting help

Table of Contents

DELL 5070 User Manual

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