Table of Contents
- Dell Vostro 5090 Service Manual
- Working on your computer
- Disassembly and reassembly
- System setup
- Accessing System Setup
- Navigation Keys
- System setup options
- General screen options
- System Configuration screen options
- Video screen options
- Security screen options
- Secure Boot screen options
- Intel Software Guard Extensions screen options
- Performance screen options
- Power Management screen options
- POST Behavior screen options
- Virtualization support screen options
- Wireless screen options
- Advanced configuration options
- Maintenance screen options
- System Log screen options
- SupportAssist System Resolution
- Updating the BIOS in Windows
- Updating your system BIOS using a USB flash drive
- System and setup password
- Troubleshooting
- Getting help
DELL 5090 User Manual
Displayed below is the user manual for 5090 by DELL which is a product in the PCs/Workstations category. This manual has pages.
Related Manuals
Dell Vostro 5090
Service Manual
Regulatory Model: P80G
Regulatory Type: P80F003
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Other trademarks may be trademarks of their respective owners.
2019 - 08
Rev. A01
1 Working on your computer............................................................................................................ 5
Safety instructions................................................................................................................................................................ 5
Before working inside your computer........................................................................................................................... 5
Electrostatic discharge—ESD protection.................................................................................................................... 6
ESD field service kit ........................................................................................................................................................6
Transporting sensitive components...............................................................................................................................7
After working inside your computer.............................................................................................................................. 7
2 Disassembly and reassembly......................................................................................................... 9
Recommended tools..............................................................................................................................................................9
Screw size list........................................................................................................................................................................ 9
Side cover............................................................................................................................................................................. 10
Removing the right-side cover..................................................................................................................................... 10
Installing the right-side cover........................................................................................................................................ 11
Front bezel............................................................................................................................................................................ 12
Removing the front cover............................................................................................................................................. 12
Installing the front bezel................................................................................................................................................ 13
Optical drive.......................................................................................................................................................................... 14
Removing the Optical drive...........................................................................................................................................14
Installing the Optical drive............................................................................................................................................. 15
Memory modules..................................................................................................................................................................16
Removing the memory modules...................................................................................................................................16
Installing the memory modules......................................................................................................................................17
WLAN card............................................................................................................................................................................18
Removing the wireless card.......................................................................................................................................... 18
Installing the wireless card............................................................................................................................................ 19
Graphics card.......................................................................................................................................................................20
Removing the graphics card........................................................................................................................................ 20
Installing the graphics card............................................................................................................................................21
Hard disk drive..................................................................................................................................................................... 23
Removing the 2.5-inch hard drive assembly..............................................................................................................23
Installing the 2.5-inch hard drive assembly................................................................................................................ 24
Removing the 3.5-inch hard drive...............................................................................................................................26
Installing the 3.5-inch hard drive..................................................................................................................................27
Coin-cell battery.................................................................................................................................................................. 29
Removing the coin-cell battery....................................................................................................................................29
Installing the coin-cell battery...................................................................................................................................... 29
Solid state drive................................................................................................................................................................... 30
Removing the 2230 solid-state drive/Intel Optane memory module..................................................................... 30
Installing the 2230 solid-state drive/Intel Optane memory module.........................................................................31
Removing the M.2 2280 solid-state drive/Intel Optane memory module............................................................. 32
Installing the M.2 2280 solid-state drive/Intel Optane memory module................................................................33
System fan........................................................................................................................................................................... 34
Removing the chassis fan.............................................................................................................................................34
Contents
Contents 3
Installing the chassis fan............................................................................................................................................... 35
Power supply unit................................................................................................................................................................36
Removing the power-supply unit.................................................................................................................................36
Installing the power-supply unit...................................................................................................................................40
Heatsink assembly...............................................................................................................................................................45
Removing the processor fan and heat-sink assembly.............................................................................................. 45
Installing the processor fan and heat-sink assembly.................................................................................................45
Processor..............................................................................................................................................................................46
Removing the processor...............................................................................................................................................46
Installing the processor................................................................................................................................................. 47
System board.......................................................................................................................................................................49
Removing the system board........................................................................................................................................ 49
Installing the system board...........................................................................................................................................52
3 System setup.............................................................................................................................56
Accessing System Setup....................................................................................................................................................56
Navigation Keys...................................................................................................................................................................56
System setup options......................................................................................................................................................... 57
General screen options................................................................................................................................................. 57
System Configuration screen options.........................................................................................................................58
Video screen options.....................................................................................................................................................59
Security screen options................................................................................................................................................ 59
Secure Boot screen options.........................................................................................................................................60
Intel Software Guard Extensions screen options....................................................................................................... 61
Performance screen options.........................................................................................................................................61
Power Management screen options........................................................................................................................... 62
POST Behavior screen options....................................................................................................................................62
Virtualization support screen options..........................................................................................................................63
Wireless screen options................................................................................................................................................ 63
Advanced configuration options..................................................................................................................................63
Maintenance screen options........................................................................................................................................ 63
System Log screen options..........................................................................................................................................64
SupportAssist System Resolution............................................................................................................................... 64
Updating the BIOS in Windows ........................................................................................................................................ 64
Updating your system BIOS using a USB flash drive......................................................................................................65
System and setup password..............................................................................................................................................65
Assigning a system setup password........................................................................................................................... 66
Deleting or changing an existing system setup password........................................................................................66
4 Troubleshooting......................................................................................................................... 68
Enhanced Pre-Boot System Assessment (ePSA) diagnostics......................................................................................68
Running the ePSA diagnostics.....................................................................................................................................68
WiFi power cycle................................................................................................................................................................. 68
5 Getting help...............................................................................................................................70
Contacting Dell.....................................................................................................................................................................70
4Contents
Working on your computer
Safety instructions
Prerequisites
Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise
noted, each procedure included in this document assumes that the following conditions exist:
• You have read the safety information that shipped with your computer.
• A component can be replaced or, if purchased separately, installed by performing the removal procedure in reverse order.
About this task
NOTE: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the
computer, replace all covers, panels, and screws before connecting to the power source.
WARNING: Before working inside your computer, read the safety information that shipped with your computer. For
additional safety best practices information, see the Regulatory Compliance Homepage
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and
simple repairs as authorized in your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow
the safety instructions that came with the product.
CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching
an unpainted metal surface at the same time as touching a connector on the back of the computer.
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by
its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins.
CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some cables
have connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you
disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also,
before you connect a cable, ensure that both connectors are correctly oriented and aligned.
NOTE: The color of your computer and certain components may appear differently than shown in this document.
CAUTION: System will shut down if side covers are removed while the system is running. The system will not power on
if the side cover is removed.
CAUTION: System will shut down if side covers are removed while the system is running. The system will not power on
if the side cover is removed.
CAUTION: System will shut down if side covers are removed while the system is running. The system will not power on
if the side cover is removed.
Before working inside your computer
About this task
To avoid damaging your computer, perform the following steps before you begin working inside the computer.
1
Working on your computer 5
Steps
1. Ensure that you follow the Safety Instruction.
2. Ensure that your work surface is flat and clean to prevent the computer cover from being scratched.
3. Turn off your computer.
4. Disconnect all network cables from the computer.
CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the cable from
the network device.
5. Disconnect your computer and all attached devices from their electrical outlets.
6. Press and hold the power button while the computer is unplugged to ground the system board.
NOTE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching
an unpainted metal surface at the same time as touching a connector on the back of the computer.
Electrostatic discharge—ESD protection
ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards, processors,
memory DIMMs, and system boards. Very slight charges can damage circuits in ways that may not be obvious, such as intermittent
problems or a shortened product life span. As the industry pushes for lower power requirements and increased density, ESD protection is
an increasing concern.
Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in
previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.
Two recognized types of ESD damage are catastrophic and intermittent failures.
•Catastrophic – Catastrophic failures represent approximately 20 percent of ESD-related failures. The damage causes an immediate
and complete loss of device functionality. An example of catastrophic failure is a memory DIMM that has received a static shock and
immediately generates a "No POST/No Video" symptom with a beep code emitted for missing or nonfunctional memory.
•Intermittent – Intermittent failures represent approximately 80 percent of ESD-related failures. The high rate of intermittent failures
means that most of the time when damage occurs, it is not immediately recognizable. The DIMM receives a static shock, but the
tracing is merely weakened and does not immediately produce outward symptoms related to the damage. The weakened trace may
take weeks or months to melt, and in the meantime may cause degradation of memory integrity, intermittent memory errors, etc.
The more difficult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded") failure.
Perform the following steps to prevent ESD damage:
• Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do not provide
adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on parts with increased
sensitivity to ESD damage.
• Handle all static-sensitive components in a static-safe area. If possible, use anti-static floor pads and workbench pads.
• When unpacking a static-sensitive component from its shipping carton, do not remove the component from the anti-static packing
material until you are ready to install the component. Before unwrapping the anti-static packaging, ensure that you discharge static
electricity from your body.
• Before transporting a static-sensitive component, place it in an anti-static container or packaging.
ESD field service kit
The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main components: anti-
static mat, wrist strap, and bonding wire.
Components of an ESD field service kit
The components of an ESD field service kit are:
•Anti-Static Mat – The anti-static mat is dissipative and parts can be placed on it during service procedures. When using an anti-
static mat, your wrist strap should be snug and the bonding wire should be connected to the mat and to any bare metal on the system
being worked on. Once deployed properly, service parts can be removed from the ESD bag and placed directly on the mat. ESD-
sensitive items are safe in your hand, on the ESD mat, in the system, or inside a bag.
•Wrist Strap and Bonding Wire – The wrist strap and bonding wire can be either directly connected between your wrist and bare
metal on the hardware if the ESD mat is not required, or connected to the anti-static mat to protect hardware that is temporarily
placed on the mat. The physical connection of the wrist strap and bonding wire between your skin, the ESD mat, and the hardware is
known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never use wireless wrist straps. Always be
6Working on your computer
aware that the internal wires of a wrist strap are prone to damage from normal wear and tear, and must be checked regularly with a
wrist strap tester in order to avoid accidental ESD hardware damage. It is recommended to test the wrist strap and bonding wire at
least once per week.
•ESD Wrist Strap Tester – The wires inside of an ESD strap are prone to damage over time. When using an unmonitored kit, it is a
best practice to regularly test the strap prior to each service call, and at a minimum, test once per week. A wrist strap tester is the
best method for doing this test. If you do not have your own wrist strap tester, check with your regional office to find out if they have
one. To perform the test, plug the wrist-strap's bonding-wire into the tester while it is strapped to your wrist and push the button to
test. A green LED is lit if the test is successful; a red LED is lit and an alarm sounds if the test fails.
•Insulator Elements – It is critical to keep ESD sensitive devices, such as plastic heat sink casings, away from internal parts that are
insulators and often highly charged.
•Working Environment – Before deploying the ESD Field Service kit, assess the situation at the customer location. For example,
deploying the kit for a server environment is different than for a desktop or portable environment. Servers are typically installed in a
rack within a data center; desktops or portables are typically placed on office desks or cubicles. Always look for a large open flat work
area that is free of clutter and large enough to deploy the ESD kit with additional space to accommodate the type of system that is
being repaired. The workspace should also be free of insulators that can cause an ESD event. On the work area, insulators such as
Styrofoam and other plastics should always be moved at least 12 inches or 30 centimeters away from sensitive parts before physically
handling any hardware components
•ESD Packaging – All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded bags are
preferred. However, you should always return the damaged part using the same ESD bag and packaging that the new part arrived in.
The ESD bag should be folded over and taped shut and all the same foam packing material should be used in the original box that the
new part arrived in. ESD-sensitive devices should be removed from packaging only at an ESD-protected work surface, and parts
should never be placed on top of the ESD bag because only the inside of the bag is shielded. Always place parts in your hand, on the
ESD mat, in the system, or inside an anti-static bag.
•Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be
returned to Dell, it is critical to place these parts in anti-static bags for safe transport.
ESD protection summary
It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all
times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while
performing service and that they use anti-static bags for transporting sensitive components.
Transporting sensitive components
When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in
anti-static bags for safe transport.
Lifting equipment
Adhere to the following guidelines when lifting heavy weight equipment:
CAUTION: Do not lift greater than 50 pounds. Always obtain additional resources or use a mechanical lifting device.
1. Get a firm balanced footing. Keep your feet apart for a stable base, and point your toes out.
2. Tighten stomach muscles. Abdominal muscles support your spine when you lift, offsetting the force of the load.
3. Lift with your legs, not your back.
4. Keep the load close. The closer it is to your spine, the less force it exerts on your back.
5. Keep your back upright, whether lifting or setting down the load. Do not add the weight of your body to the load. Avoid twisting your
body and back.
6. Follow the same techniques in reverse to set the load down.
After working inside your computer
About this task
After you complete any replacement procedure, ensure that you connect any external devices, cards, and cables before turning on your
computer.
Steps
1. Connect any telephone or network cables to your computer.
Working on your computer 7
CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into the
computer.
2. Connect your computer and all attached devices to their electrical outlets.
3. Turn on your computer.
4. If required, verify that the computer works correctly by running ePSA diagnostics.
8 Working on your computer
Disassembly and reassembly
Recommended tools
The procedures in this document require the following tools:
• Phillips #0 screwdriver
• Phillips #1 screwdriver
• Philips #2 screwdriver
• Plastic scribe
• T-30 torx screwdriver
NOTE: The #0 screw driver is for screws 0-1 and the #1 screw driver is for screws 2-4
Screw size list
Table 1. Vostro 5090
Component Screw type Quantity Image Color
Right-side cover #6-32 2 Black
3.5-inch hard drive #6-32 1 Silver
3.5-inch hard drive cage #6-32 4 Silver
WLAN-card bracket M2x3 1 Black
Solid-state drive M2x3 1 Black
Intel Optane memory
module
M2x3 1 Black
Power-supply unit #6-32 3 Silver
Ports bezel #6-32 1 Silver
System board #6-32 8 Black
System board M2x4 1 Silver
2
Disassembly and reassembly 9
Side cover
Removing the right-side cover
Prerequisites
1. Follow the procedure in Before working inside your computer.
About this task
The following images indicate the location of the right-side cover and provide a visual representation of the removal procedure.
Steps
1. Remove the two screws (6-32) that secure the right-side cover to the chassis.
2. Using the tab on the right-side cover, slide back and lift the right-side cover off the chassis.
10 Disassembly and reassembly
Installing the right-side cover
Prerequisites
About this task
The following images indicate the location of the right-side cover and provide a visual representation of the installation procedure.
Disassembly and reassembly 11
Steps
1. Align the tabs on the right-side cover with the slots on the chassis and slide it towards the front of the computer.
2. Replace the two screws (6-32) that secure the right-side cover to the chassis.
Next steps
1. Follow the procedure in After working inside your computer.
Front bezel
Removing the front cover
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the right-side cover.
About this task
The following images indicate the location of the front cover and provide a visual representation of the removal procedure.
12 Disassembly and reassembly
Steps
1. Place the computer in an upright position.
2. Gently pry and release the front-cover tabs sequentially from the top.
3. Move the front cover outward from the chassis.
4. Disconnect the front-LED cable from the connector on the front cover.
Installing the front bezel
Prerequisites
About this task
The following images indicate the location of the base cover and provide a visual representation of the installation procedure.
Disassembly and reassembly 13
Steps
1. Place the computer in an upright position.
2. Align the front-cover tabs with the slots on the chassis.
3. Move the front cover towards the chassis and snap it into place.
Next steps
1. Install the right-side cover.
2. Follow the procedure in After working inside your computer.
Optical drive
Removing the Optical drive
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the side cover.
About this task
The following images indicate the location of the optical drive and provides a visual representation of the removal procedure.
14 Disassembly and reassembly
Steps
1. Lay the computer on the right side.
2. Disconnect the data and power cables from the optical drive.
3. Push the securing tab to release the optical drive from the chassis.
4. Slide and remove the optical drive from the slot.
Installing the Optical drive
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following images indicate the location of the Optical drive and provide a visual representation of the installation procedure.
Disassembly and reassembly 15
Steps
1. Insert the optical drive into the slot.
2. Align the optical drive assembly with the tabs on the chassis.
3. Route the power cable and data cable through the routing guides and connect the cables to the optical drive.
Next steps
1. Install the side cover.
2. Follow the procedure in After working inside your computer.
Memory modules
Removing the memory modules
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the right-side cover.
16 Disassembly and reassembly
About this task
The following images indicate the location of the memory modules and provide a visual representation of the removal procedure.
Steps
1. Lay the chassis on the right side.
2. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot.
3. Grasp the memory module near the securing clip, and then gently ease the memory module out of the memory-module slot.
NOTE: Repeat step 2 to step 4 to remove any other memory modules installed in your computer.
NOTE: If the memory module is difficult to remove, gently ease the memory module back and forth to remove it from
the slot.
NOTE: To prevent damage to the memory module, hold the memory module by the edges. Do not touch the
components on the memory module.
Installing the memory modules
Prerequisites
About this task
The following images indicate the location of the memory modules and provide a visual representation of the installation procedure.
Disassembly and reassembly 17
Steps
1. Align the notch on the memory module with the tab on the memory-module slot.
2. Insert the memory module into the memory-module connector until the memory module snaps into position and the securing clip locks
in place.
NOTE: The securing clips return to the locked position. If you do not hear the click, remove the memory module and
reinstall it.
NOTE: To prevent damage to the memory module, hold the memory module by the edges. Do not touch the
components on the memory module.
Next steps
1. Install the right-side cover.
2. Follow the procedure in After working inside your computer.
WLAN card
Removing the wireless card
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the right-side cover.
About this task
The following images indicate the location of the wireless card and provide a visual representation of the removal procedure.
18 Disassembly and reassembly
Steps
1. Lay the computer on the right side.
2. Remove the single (M2x3) screw that secures the wireless card to the system board.
3. Slide and lift the wireless-card bracket off the wireless card.
4. Disconnect the antenna cables from the wireless card.
5. Slide and remove the wireless card at an angle from the wireless-card slot.
Installing the wireless card
Prerequisites
About this task
The following images indicate the location of the wireless card and provide a visual representation of the installation procedure.
Disassembly and reassembly 19
Steps
1. Align the notch on the wireless card with the tab on the wireless-card slot.
2. Slide the wireless card at an angle into the wireless-card slot.
3. Connect the antenna cables to the wireless card.
4. Slide and place the wireless-card bracket on the wireless card.
5. Replace the single (M2x3) screw that secures the wireless card to the system board.
Next steps
1. Install the right-side cover.
2. Follow the procedure in After working inside your computer.
Graphics card
Removing the graphics card
Prerequisites
1. Follow the procedure in Before working inside your computer.
20 Disassembly and reassembly
2. Remove the side cover.
About this task
The following images indicate the location of the graphics card and provides a visual representation of the removal procedure.
Steps
1. Lay the computer on the right side.
2. Locate the graphics card (PCI-Express).
3. Lift the pull tab to open the PCIe door.
4. Push and hold the securing tab on the graphics-card slot and lift the graphics card from the graphics-card slot.
NOTE: To remove the NVIDIA GeForce RTX 2080 graphics card, lift and rotate the graphics card.
Installing the graphics card
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
Disassembly and reassembly 21
About this task
The following images indicate the location of the graphics card and provides a visual representation of the installation procedure.
Steps
1. Align the graphics card with the PCI-Express card connector on the system board.
NOTE: To install the NVIDIA GeForce RTX 2080 graphics card, rotate and install the graphics card.
2. Using the alignment post, connect the card in the connector and press down firmly. Ensure that the card is firmly seated.
3. Lift the pull tab to close the PCIe door.
Next steps
1. Install the .
2. Follow the procedure in .
22 Disassembly and reassembly
Hard disk drive
Removing the 2.5-inch hard drive assembly
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the right-side cover.
About this task
The following images indicate the location of the 2.5-inch hard drive and provide a visual representation of the removal procedure.
Steps
1. Disconnect the data and power cables from the hard drive.
2. Press the release tabs on the hard-drive carrier and slide the hard-drive assembly out of the hard-drive cage.
Disassembly and reassembly 23
3. Pry the hard-drive carrier to release the tabs on the assembly from the slots on the hard drive.
4. Slide and remove the hard drive off the hard-drive assembly.
NOTE: Note the orientation of the hard drive so that you can replace it correctly.
Installing the 2.5-inch hard drive assembly
Prerequisites
About this task
The following images indicate the location of the 2.5-inch hard drive and provide a visual representation of the installation procedure.
24 Disassembly and reassembly
Steps
1. Place the hard drive into the hard-drive carrier and align the tabs on the carrier with the slots on the hard drive.
2. Snap the hard drive into the hard-drive carrier.
Disassembly and reassembly 25
3. Slide the hard-drive assembly into the hard-drive cage until it snaps into place.
4. Connect the data cable and power cable to the hard drive.
Next steps
1. Install the right-side cover.
2. Follow the procedure in After working inside your computer.
Removing the 3.5-inch hard drive
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the right-side cover.
About this task
The following images indicate the location of the 3.5-inch hard drive and provide a visual representation of the removal procedure.
26 Disassembly and reassembly
Steps
1. Lay the computer on the right side.
2. Disconnect the data and power cables from the hard drive.
3. Remove the cables from the routing guides on the hard-drive assembly.
4. Remove the single (6-32) screw that secures the 3.5-inch hard-drive assembly to the chassis.
5. Lift the hard-drive assembly away from the chassis.
6. Remove the four (6-32) screws that secure the the hard drive to the hard-drive cage.
7. Remove the hard drive from the hard-drive cage.
Installing the 3.5-inch hard drive
Prerequisites
About this task
The following images indicate the location of the 3.5-inch hard drive and provide a visual representation of the installation procedure.
Disassembly and reassembly 27
Steps
1. Insert the hard drive into the hard-drive cage.
2. Replace the four (6-32) screws that secure the hard drive to the hard-drive cage.
3. Align the hard-drive assembly with the tabs on the chassis.
4. Using the alignment post, align the screw hole on the hard-drive assembly with the screw hole on the chassis.
5. Replace the single (6-32) screw that secures the hard-drive assembly to the chassis.
6. Route the power cable and data cable through the routing guides on the hard-drive assembly and connect the cables to the hard
drive.
Next steps
1. Install the right-side cover.
2. Follow the procedure in After working inside your computer.
28 Disassembly and reassembly
Coin-cell battery
Removing the coin-cell battery
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the right-side cover.
About this task
The following images indicate the location of the coin-cell battery and provide a visual representation of the removal procedure.
Steps
1. Lay the computer on the right side.
2. Using a plastic scribe, push the coin-cell battery-release lever on the coin-cell battery socket to release the coin-cell battery out of the
socket.
3. Remove the coin-cell battery.
Installing the coin-cell battery
Prerequisites
About this task
The following images indicate the location of the coin-cell battery and provide a visual representation of the installation procedure.
Disassembly and reassembly 29
Insert the coin-cell battery into the socket with the positive side (+) labeled facing up and snap the battery in the socket.
Next steps
1. Install the right-side cover.
2. Follow the procedure in After working inside your computer.
Solid state drive
Removing the 2230 solid-state drive/Intel Optane memory
module
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the right-side cover.
About this task
The following images indicate the location of the solid-state drive and provide a visual representation of the removal procedure.
30 Disassembly and reassembly
Steps
1. Remove the single (M2x3) screw that secures the 2230 solid-state drive/Intel Optane memory module to the system board.
2. Slide and lift the 2230 solid-state drive/Intel Optane memory module from the M.2 card slot on the system board.
Installing the 2230 solid-state drive/Intel Optane memory
module
Prerequisites
About this task
The following images indicate the location of the solid-state drive and provide a visual representation of the installation procedure.
Disassembly and reassembly 31
Steps
1. Locate the notch on the 2230 solid-state drive/Intel Optane memory module.
2. Align the notch on the 2230 solid-state drive/Intel Optane memory module with the tab on the M.2 card slot.
3. Slide the 2230 solid-state drive/Intel Optane memory module into the M.2 card slot on the system board.
4. Replace the single (M2xL3) screw that secures the 2230 solid-state drive/Intel Optane memory module to the system board.
Next steps
1. Install the right-side cover.
2. Follow the procedure in After working inside your computer.
Removing the M.2 2280 solid-state drive/Intel Optane
memory module
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the right-side cover.
About this task
The following images indicate the location of the solid-state drive and provide a visual representation of the removal procedure.
32 Disassembly and reassembly
Steps
1. Remove the single (M2xL3) screw that secures the solid-state drive/Intel Optane memory to the system board.
2. Slide and lift the M.2 2280 solid-state drive/Intel Optane memory from the M.2 card slot on the system board.
Installing the M.2 2280 solid-state drive/Intel Optane
memory module
Prerequisites
About this task
The following images indicate the location of the M.2 2280 solid-state drive and provide a visual representation of the installation
procedure.
Disassembly and reassembly 33
Steps
1. Locate the notch on the M.2 2280 solid-state drive/Intel Optane memory.
2. Align the notch on the M.2 2280 solid-state drive/Intel Optane memory with the tab on the M.2 card slot.
3. Slide the M.2 2280 solid-state drive/Intel Optane memory into the M.2 card slot on the system board.
4. Replace the single (M2x3) screw that secures the M.2 2280 solid-state drive/Intel Optane memory to the system board.
Next steps
1. Install the right-side cover.
2. Follow the procedure in After working inside your computer.
System fan
Removing the chassis fan
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the right-side cover.
About this task
The following images indicate the location of the chassis fan and provide a visual representation of the removal procedure.
34 Disassembly and reassembly
Steps
1. Lay the computer on the right side.
2. Disconnect the fan cable from the system board.
3. Gently pull the fan tor release it from the rubber grommets.
4. Remove the fan off the chassis.
Installing the chassis fan
Prerequisites
About this task
The following images indicate the location of the chassis fan and provide a visual representation of the installation procedure.
Disassembly and reassembly 35
Steps
1. Align the slots on the fan with the rubber grommets on chassis.
2. Route the rubber grommets through the slots on fan and pull the rubber grommets until the fan snaps into position.
3. Connect the fan cable to the system board.
Next steps
1. Install the right-side cover.
2. Follow the procedure in After working inside your computer.
Power supply unit
Removing the power-supply unit
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the right-side cover.
36 Disassembly and reassembly
About this task
The following images indicate the location of the power-supply unit and provide a visual representation of the removal procedure.
Power-supply unit with single connector.
Disassembly and reassembly 37
Power-supply unit with dual connector.
38 Disassembly and reassembly
Disassembly and reassembly 39
Steps
1. Lay the computer on the right side.
2. Disconnect the power cables from the system board and remove them from the routing guides on the chassis.
3. Remove the three (6-32) screws that secure the power-supply unit to the chassis.
4. Press the securing tab on the chassis to release the power-supply from its slot.
5. Slide and lift the power-supply unit off the chassis.
Installing the power-supply unit
Prerequisites
About this task
The following images indicate the location of the power-supply unit and provide a visual representation of the installation procedure.
Installing power-supply unit with single connector.
40 Disassembly and reassembly
Disassembly and reassembly 41
Installing power-supply unit with dual connector.
42 Disassembly and reassembly
Disassembly and reassembly 43
Steps
1. Press and hold the securing tab on the chassis and slide the power-supply unit into the chassis until it snaps into position.
2. Replace the three (6-32) screws that secure the power-supply unit to the chassis.
3. Route the power cable through the routing guides on the chassis and connect the power cables to their respective connectors on the
system board.
4. Connect the power cable to the power-supply unit.
Next steps
1. Install the right-side cover.
2. Follow the procedure in After working inside your computer.
44 Disassembly and reassembly
Heatsink assembly
Removing the processor fan and heat-sink assembly
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the right-side cover.
About this task
The following images indicate the location of the base cover and provide a visual representation of the removal procedure.
Steps
1. Locate the processor fan and heat-sink assembly on your computer.
2. Disconnect the processor-fan cable from the system board.
3. Loosen the captive screws that secure the processor fan and heat-sink assembly to the system board, as per the callout on the
system board.
4. Lift the processor fan and heat-sink assembly off the system board.
Installing the processor fan and heat-sink assembly
Prerequisites
Disassembly and reassembly 45
About this task
The following images indicate the location of the base cover and provide a visual representation of the installation procedure.
Steps
1. Align the screw holes on the processor fan and heat-sink assembly with the screw holes on the system board.
2. As per the callout on the system board, tighten the captive screws that secure the processor fan and heat-sink assembly to the
system board.
3. Connect the processor-fan cable from the system board.
Next steps
1. Install the right-side cover.
2. Follow the procedure in After working inside your computer.
Processor
Removing the processor
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the right-side cover.
3. Remove the processor fan and heat-sink assembly.
About this task
The following images indicate the location of the processor and provide a visual representation of the removal procedure.
46 Disassembly and reassembly
Steps
1. Press the release lever down and then push it away from the processor to release it from the securing tab.
2. Extend the release lever completely and open the processor cover.
CAUTION: When removing the processor, do not touch any of the pins inside the socket or allow any objects to fall
on the pins in the socket.
3. Gently lift the processor from the processor socket.
Installing the processor
Prerequisites
About this task
The following images indicate the location of the processor and provide a visual representation of the installation procedure.
Disassembly and reassembly 47
Steps
1. Ensure that the release lever on the processor socket is fully extended in the open position.
2. Align the notches on the processor with the tabs on the processor socket and place the processor in the processor socket.
CAUTION: Ensure that the processor-cover notch is positioned underneath the alignment post.
3. When the processor is fully seated in the socket, pivot the release-lever down and place it under the tab on the processor cover.
Next steps
1. Install the processor fan and heat-sink assembly.
2. Install the right-side cover.
3. Follow the procedure in After working inside your computer.
48 Disassembly and reassembly
System board
Removing the system board
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the right-side cover.
3. Remove the wireless card.
4. Remove the memory modules.
5. Remove the solid-state drive/Intel Optane memory module.
6. Remove the processor fan and heat-sink assembly.
7. Remove the processor.
About this task
The following images indicate the location of the system board and provide a visual representation of the removal procedure.
Disassembly and reassembly 49
50 Disassembly and reassembly
Disassembly and reassembly 51
Steps
1. Lay the computer on the right side.
2. Remove the single (6-32) screw that secures the ports bezel to the chassis.
3. Disconnect all the cables connected to the system board.
4. Remove the eight screws (6-32) and that secure the system board to the chassis.
5. Remove the single (M2x4) screw and that secures the system board to the chassis.
6. Lift the system board at an angle to release the ports and remove the system board off the chassis.
Installing the system board
Prerequisites
About this task
The following images indicate the location of the system board and provide a visual representation of the installation procedure.
52 Disassembly and reassembly
Disassembly and reassembly 53
54 Disassembly and reassembly
Steps
1. Align the ports on the system board with the slots on the chassis and align the system board in place.
2. Replace the single (M2x4) screw that secures the system board to the chassis.
3. Replace the eight (6-32) screws that secure the system board to the chassis.
4. Route and connect all the cables that you disconnected from the system board .
5. Align the screw holes on the ports bezel with the screw holes on the chassis.
6. Replace the single (6-32) screw that secures the ports bezel to the chassis.
Next steps
1. Install the processor.
2. Install the processor fan and heat-sink assembly.
3. Install the memory module.
4. Install the wireless card.
5. Install the solid-state drive/Intel Optane memory module.
6. Install the right-side cover.
7. Follow the procedure in After working inside your computer.
Disassembly and reassembly 55
System setup
System setup enables you to manage your tabletdesktopnotebook hardware and specify BIOS level options. From the System setup, you
can:
• Change the NVRAM settings after you add or remove hardware
• View the system hardware configuration
• Enable or disable integrated devices
• Set performance and power management thresholds
• Manage your computer security
Topics:
•Accessing System Setup
•Navigation Keys
•System setup options
•Updating the BIOS in Windows
•Updating your system BIOS using a USB flash drive
•System and setup password
Accessing System Setup
Steps
1. Turn on (or restart) your computer.
2. After the white Dell logo appears, press F2 immediately.
The System Setup page is displayed.
NOTE: If you wait too long and the operating system logo appears, wait until you see the desktop. Then, shut down
or restart your computer and try again.
NOTE: After the Dell logo appears, you can also press F12 and then select BIOS setup.
Navigation Keys
The following table displays the system setup navigation keys.
NOTE: For most of the system setup options, changes that you make are recorded but do not take effect until you re-
start the system.
Table 2. Navigation Keys
Keys Navigation
Up arrow Moves to the previous field.
Down arrow Moves to the next field.
<Enter> Allows you to select a value in the selected field (if applicable) or follow the link in the field.
Spacebar Expands or collapses a drop‐down list, if applicable.
<Tab> Moves to the next focus area.
NOTE: For the standard graphics browser only.
<Esc> Moves to the previous page till you view the main screen. Pressing <Esc> in the main screen displays a
message that prompts you to save any unsaved changes and restarts the system.
3
56 System setup
Keys Navigation
<F1> Displays the System Setup help file.
System setup options
NOTE: Depending on the tabletcomputerlaptop and its installed devices, the items listed in this section may or may not
appear.
General screen options
This section lists the primary hardware features of your computer.
Option Description
System
Information
• System Information: Displays BIOS Version, Service Tag, Asset Tag, Ownership Tag, Ownership Date,
Manufacture Date, and the Express Service Code.
• Memory Information: Displays Memory Installed, Memory Available, Memory Speed, Memory Channels Mode,
Memory Technology, DIMM A1 Size, DIMM B 2Size.
• Processor Information: Displays Processor Type, Core Count, Processor ID, Current Clock Speed, Minimum
Clock Speed, Maximum Clock Speed, Processor L2 Cache, Processor L3 Cache, HT Capable, and 64-Bit
technology.
• Device Information: Displays Primary Hard Drive, SATA-0SATA-0, SATA-1, SATA-2, SATA-3, LOM MAC
Address, Video Controller, Audio Controller.LOM MAC Address, Video Controller, Audio Controller, WiFi
Device, M.2PCIe SSD-0, Dock eSATA Device, Video BIOS Version, Video Memory, Panel Type, Native
Resolution, WiGig Device, Cellular Device, Bluetooth Device.
Boot Sequence Boot Sequence Allows you to change the order in which the computer attempts to find an operating
system. The options are:
• Windows Boot Manager
• Onboard NIC(IPV4)
• Oboard NIC(IPV6)
• PEBOOT
By default, all the options are checked. You can also deselect any option or change the
boot order.
Boot List Options Allows you to change the boot list option:
• Legacy External Devices
• UEFI (default)
Advanced Boot
Options
This option allows you the legacy option ROMs to load.
• By default, the Enable Legacy Option ROMs is disabled.
• This option allows you the legacy option ROMs to load. By default, the Enable Attemot Legacy Boot is
disabled.
.
UEFI Boot Path
Security
This options control whether or not the system will prompt the user to enter the Admin password (if set) when
booting a UEFI boot path from the F12 Boot Menu
•Always Except Internal HDD (default)
• Always
• Never
Date/Time Allows you to change the date and time.
System setup 57
System Configuration screen options
Option Description
Integrated NIC Allows you to configure the integrated network controller. The options are:
• Disabled
• Enabled
• Enabled w/PXE: This option is enabled by default.
SATA Operation Allows you to configure the internal SATA hard-drive controller. The options are:
• Disabled
•AHCI (default)AHCI
•RAID On(default)
Drives Allows you to configure the SATA drives on board. All drives are enabled by default. The options are:
• SATA-0
• SATA-1
• SATA-2
• SATA-3
• M.2 PCIe SSD-0
SMART Reporting This field controls whether hard drive errors for integrated drives are reported during system startup. This
technology is part of the SMART (Self-Monitoring Analysis and Reporting Technology) specification. This option is
disabled by default.
• Enable SMART Reporting
USB Configuration This field configures the integrated USB controller. If Boot Support is enabled, the system is allowed to boot any
type of USB Mass Storage Devices (HDD, memory key, floppy).
If USB port is enabled, device attached to this port is enabled and available for OS.
If USB port is disabled, the OS cannot see any device attached to this port.
•Enable USB Boot Support (default)
•Enable Front USB Ports(default)
•Enable Rear USB Ports (default)
NOTE: USB keyboard and mouse always work in the BIOS setup irrespective of these settings.
Front USB
Configuration
This field enables or disables the front USB configuration
• Rear Port 1(Bottom Left): This option is enabled by default.
• Rear Port 2 (Bottom Right): This option is enabled by default.
• Rear Port 1 (Top Left): This option is enabled by default.
• Rear Port 2 (Top Right): This option is enabled by default.
•Front Port 1 (Bottom Right)* (default)
•Front Port 2 (Bottom Left)* (default)
* denotes a USB 3.0-capable port
Rear USB
Configuration
This field enables or disables the front USB configuration
• Front Port 1(Left): This option is enabled by default.
• Front Port 2 (Right): This option is enabled by default.
• Rear Port 1
• Rear Port 2
• Rear Port 3 (w/RJ-45)
• Rear Port 4 (w/RJ-45)
* denotes a USB 3.0-capable port
Audio This field enables or disables the integrated audio controller. By default, the Enable Audio option is selected. The
options are:
58 System setup
Option Description
• Enable Microphone: This option is enabled by default.
Miscellaneous
Devices
Allows you to enable or disable the following devices:
• Enable PCI Slot
• Enable Camera
• Enabled Secure Digital (SD) Card (default)
• Secure Digital (SD) Card Boot
• Secure Digital (SD) Card Read-Only Mode
NOTE: All devices are enabled by default.
Video screen options
Option Description
Multi-Display This option enables or disables Multi-Display. It should be enables for Windows 7 or later. This feature is not
applicable to other operating systems.
• Enable Multi-Display: This option is enabled by default.
Primary Display This option determines which video controller becomes the primary display when multiple controllers are available
in the system
• Auto: This option is enabled by default.
• Intel HD Graphics
• NVIDIA HD Graphics
Security screen options
Option Description
Admin Password Allows you to set, change, or delete the administrator (admin) password.
NOTE: You must set the admin password before you set the system or hard drive password.
Deleting the admin password automatically deletes the system password and the hard drive
password.
NOTE: Successful password changes take effect immediately.
Default setting: Not set
System Password Allows you to set, change, or delete the system password.
NOTE: Successful password changes take effect immediately.
Default setting: Not set
Internal HDD-0
Password
Allows you to set, change, or delete the password on the system's internal hard-disk drive.
NOTE: Successful password changes take effect immediately.
Default Setting: Not set
Internal HDD-1
Password
Allows you to set, change, or delete the password on the system's internal hard-disk drive.
NOTE: Successful password changes take effect immediately.
Default Setting: Not set
Internal HDD-3
Password
Allows you to set, change, or delete the password on the system's internal hard-disk drive.
NOTE: Successful password changes take effect immediately.
System setup 59
Option Description
Default Setting: Not set
Password Change Allows you to enable the disable permission to the System and Hard Drive passwords when the admin password is
set.
Default setting: Allow Non-Admin Password Changes is selected.
UEFI Capsule
Firmware Update
This option controls whether the system allows the BIOS updates through UEFI capsule update packages. This
option is enabled by default.
Non-Admin Setup
Changes
Allows you to determine whether changes to the setup options are allowed when an Administrator Password is
set. If disabled the setup options are locked by the admin password.
TPM 2.0 Security Allows you to enable the Trusted Platform Module (TPM) during POST. The options are:
•TPM On (enabled by default)
• Clear
• PPI Bypass for Enabled Commands
• PPI Bypass for Disabled Commands
• PPI Bypass for Clear Command
•Attestation Enable (enabled by default)
•Key Storage Enable (enabled by default)
•SHA-256 (enabled by default)
• Disabled
• Enabled (enabled by default)
NOTE: To upgrade or downgrade TPM1.2/2.0, download the TPM wrapper tool (software).
PTT Security Allows you to enable the Platform Trust Technology feature (PTT). The option is:
• PTT On (not enabled)
Computrace Allows you to activate or disable the optional Computrace software The options are:
• Deactivate
• Disable
• Activate
NOTE: The Activate and Disable options will permanently activate or disable the feature and no
further changes are allowed
Default setting: Deactivate
Master Password
Lockout
The option Enable Master Password Lockout is not selected by default.
SIMM Security
Mitigation
Allows you to enable or disable the additional UEFI SIMM Security Mitigation protections.
Default Setting: SIMM Security Mitigation is not selected.
Secure Boot screen options
Option Description
Secure Boot
Enable
This option enables or disables the Secure Boot feature.
Default setting: Not selected
Secure Boot Mode •Deployed Mode (default)
• Audit Mode
Expert Key
Management
Allows you to manipulate the security key databases only if the system is in Custom Mode. The Enable Custom
Mode option is disabled by default. The options are:
•PK (default)
60 System setup
Option Description
• KEK
• db
• dbx
If you enable the Custom Mode, the relevant options for PK, KEK, db, and dbx appear. The options are:
•Save to File—Saves the key to a user-selected file.
•Replace from File—Replaces the current key with a key from a user-selected file.
•Append from File—Adds a key to the current database from a user-selected file
•Delete—Deletes the selected key
•Reset All Keys—Resets to default setting
•Delete All Keys—Deletes all the keys
NOTE: If you disable the Custom Mode, all the changes made are erased and the keys restore to
default settings.
Intel Software Guard Extensions screen options
Option Description
Intel SGX Enable This field specifies you to provide a secured environment for running code/storing sensitive information in the
context of the main OS. The options are:
• Disabled
• Enabled
•Software Controlled (default)
Enclave Memory
Size
This option sets SGX Enclave Reserve Memory Size. The options are:
• 32 MB
• 64 MB
• 128 MB
Performance screen options
Option Description
Multi Core
Support
This field specifies whether the process has one or all cores enabled. The performance of some applications
improve with the additional cores. This option is enabled by default. Allows you to enable or disable multi-core
support for the processor. The installed processor supports two cores. If you enable Multi Core Support, two
cores are enabled. If you disable Multi Core Support, one core is enabled.
• All (enabled by default)
• 1
• 2
• 3
Intel SpeedStep Allows you to enable or disable the Intel SpeedStep feature.
Enable Intel SpeedStep
Default setting: The option is enabled.
C-States Control Allows you to enable or disable the additional processor sleep states.
C states
Default setting: The option is enabled.
Intel TurboBoost Allows you to enable or disable the Intel TurboBoost mode of the processor.
Enable Intel TurboBoost (default)
System setup 61
Power Management screen options
Option Description
AC Recovery Allows you to enable or disable the computer from turning on automatically when an AC adapter is connected.
• Power Off (default)
• Power On
• Last Power State
Enable Intel Speed
Shift Technology
This option is used to enable or disable the Intel speed shift technology support. The option is enabled by default.
Auto On Time Allows you to set the time at which the computer must turn on automatically. The options are:
• Disabled
• Every Day
• Weekdays
• Select Days
Default setting: Disabled
Deep Sleep
Control
Allows you to aggressive the system is at conserving power while Shut down (S5) or in Hybernate (S4) mode.
• Disabled (default)
• Enabled in S5 only
• Enabled in S4 and S5
USB Wake
Support
Allows you to enable USB devices to wake the system from Standby.
NOTE: This feature is only functional when the AC power adapter is connected. If the AC power
adapter is removed during Standby, the system setup removes power from all the USB ports to
conserve battery power.
• Enable USB Wake Support
Default setting: The option is enabled..
Wake on LAN/
WLAN
Allows you to enable or disable the feature that powers on the computer from the Off state when triggered by a
LAN signal.
•Disabled: This option is enabled by default.
• LAN Only
• WLAN Only
• LAN or WLAN
• LAN with PXE Boot
Block Sleep This option lets you block entering to sleep (S3 state) in operating system environment.
Block Sleep (S3 state)
Default setting: This option is disabled
POST Behavior screen options
Option Description
Numlock LED This option specifies whether the NumLock LED should be on when the system boots.
• Enable Numlock LED: The option is enabled.
Keyboard Errors This option option specifies whether the keyboard related errors are reported when it boots.
• Enables Keyboard Error Detection: The option is enabled by default.
Fastboot Allows you to speed up the boot process by bypassing some of the compatibility steps. The options are:
• Minimal
62 System setup
Option Description
•Thorough (default)
• Auto
Extend BIOS
POST Time
This option created an additional pre-boot delay.
•0 seconds (default)
• 5 seconds
• 10 seconds
Full Screen Logo . This option displays full screen logo if your image match screen resolution. The option Enable Full Screen Logo is
not selected by default.
Warnings and
Errors
•Prompt on Warnings and Errors (default)
• Continue on Warnings
• Continue on Warnings and Errors
Virtualization support screen options
Option Description
Virtualization Allows you to enable or disable the Intel Virtualization Technology.
Enable Intel Virtualization Technology (default).
VT for Direct I/O Enables or disables the Virtual Machine Monitor (VMM) from utilizing the additional hardware capabilities provided
by Intel® Virtualization technology for direct I/O.
Enable VT for Direct I/O - enabled by default.
Wireless screen options
Option Description
Wireless Device
Enable
Allows you to enable or disable internal wireless devices.
•WLAN/WiGig (default)
•Bluetooth (default)
Advanced configuration options
Option Description
ASPM Allows you to set the ASPM level.
•Auto (default)
• Disabled
• L1 Only
Maintenance screen options
Option Description
Service Tag Displays the Service Tag of your computer.
Asset Tag Allows you to create a system asset tag if an asset tag is not already set. This option is not set by default.
SERR Messages This field controls the SERR message mechanism. Some graphic card required the SERR message.
• Enable SERR Messages (default)
System setup 63
Option Description
BIOS Downgrade This field controls flashing of the system firmware to pervious revisions.
Allows BIOS Downgrade (Enabled by default)
Data Wipe This field enables user to erase data from all internal storage device.
BIOS Recovery Allows you to recover from certain corrupted BIOS conditions from a recover file on the user primary hard drive or
an external USB key. Enabled by default.
First Power On
Date
This option lets you set Ownership date. This option is disabled by default.
System Log screen options
Option Description
BIOS Events Allows you to view and clear the System Setup (BIOS) POST events.
SupportAssist System Resolution
Option Description
Auto OS Recovery
Threshold
Allows you to control the automatic boot flow for SupportAssist System. Options are:
• Off
• 1
• 2 (Enabled by default)
• 3
SupportAssist OS
Recovery
Allows you to recover the SupportAssist OS Recovery (Disabled Enabledby default)
Updating the BIOS in Windows
Prerequisites
It is recommended to update your BIOS (System Setup), when you replace the system board or if an update is available. For laptops,
ensure that your computer battery is fully charged and connected to a power outlet.
About this task
NOTE: If BitLocker is enabled, it must be suspended prior to updating the system BIOS, and then re-enabled after the
BIOS update is completed.
Steps
1. Restart the computer.
2. Go to Dell.com/support.
• Enter the Service Tag or Express Service Code and click Submit.
• Click Detect Product and follow the instructions on screen.
3. If you are unable to detect or find the Service Tag, click Choose from all products.
4. Choose the Products category from the list.
NOTE: Choose the appropriate category to reach the product page
5. Select your computer model and the Product Support page of your computer appears.
6. Click Get drivers and click Drivers and Downloads.
The Drivers and Downloads section opens.
7. Click Find it myself.
64 System setup
8. Click BIOS to view the BIOS versions.
9. Identify the latest BIOS file and click Download.
10. Select your preferred download method in the Please select your download method below window, click Download File.
The File Download window appears.
11. Click Save to save the file on your computer.
12. Click Run to install the updated BIOS settings on your computer.
Follow the instructions on the screen.
Updating your system BIOS using a USB flash
drive
About this task
If the system cannot load into Windows but there is still a need to update the BIOS, download the BIOS file using another system and save
it to a bootable USB Flash Drive.
NOTE: You will need to use a bootable USB Flash drive. Please refer to the following article for further details: https://
www.dell.com/support/article/sln143196/
Steps
1. Download the BIOS update .EXE file to another system.
2. Copy the file e.g. O9010A12.EXE onto the bootable USB Flash drive.
3. Insert the USB Flash drive into the system that requires the BIOS update.
4. Restart the system and press F12 when the Dell Splash logo appears to display the One Time Boot Menu.
5. Using arrow keys, select USB Storage Device and click Return.
6. The system will boot to a Diag C:\> prompt.
7. Run the file by typing the full filename e.g. O9010A12.exe and press Return.
8. The BIOS Update Utility will load, follow the instructions on screen.
Figure 1. DOS BIOS Update Screen
System and setup password
Table 3. System and setup password
Password type Description
System password Password that you must enter to log on to your system.
System setup 65
Password type Description
Setup password Password that you must enter to access and make changes to the
BIOS settings of your computer.
You can create a system password and a setup password to secure your computer.
CAUTION: The password features provide a basic level of security for the data on your computer.
CAUTION: Anyone can access the data stored on your computer if it is not locked and left unattended.
NOTE: System and setup password feature is disabled.
Assigning a system setup password
Prerequisites
You can assign a new System or Admin Password only when the status is in Not Set.
About this task
To enter the system setup, press F2 immediately after a power-on or re-boot.
Steps
1. In the System BIOS or System Setup screen, select Security and press Enter.
The Security screen is displayed.
2. Select System/Admin Password and create a password in the Enter the new password field.
Use the following guidelines to assign the system password:
• A password can have up to 32 characters.
• The password can contain the numbers 0 through 9.
• Only lower case letters are valid, upper case letters are not allowed.
• Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`).
3. Type the system password that you entered earlier in the Confirm new password field and click OK.
4. Press Esc and a message prompts you to save the changes.
5. Press Y to save the changes.
The computer reboots.
Deleting or changing an existing system setup password
Prerequisites
Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing System and/or
Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is Locked.
About this task
To enter the System Setup, press F2 immediately after a power-on or reboot.
Steps
1. In the System BIOS or System Setup screen, select System Security and press Enter.
The System Security screen is displayed.
2. In the System Security screen, verify that Password Status is Unlocked.
3. Select System Password, alter or delete the existing system password and press Enter or Tab.
4. Select Setup Password, alter or delete the existing setup password and press Enter or Tab.
NOTE: If you change the System and/or Setup password, re-enter the new password when prompted. If you delete
the System and/or Setup password, confirm the deletion when prompted.
66 System setup
5. Press Esc and a message prompts you to save the changes.
6. Press Y to save the changes and exit from System Setup.
The computer reboot.
System setup 67
Troubleshooting
Enhanced Pre-Boot System Assessment (ePSA)
diagnostics
About this task
The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded with the
BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device
groups allowing you to:
• Run tests automatically or in an interactive mode
• Repeat tests
• Display or save test results
• Run thorough tests to introduce additional test options to provide extra information about the failed device(s)
• View status messages that inform you if tests are completed successfully
• View error messages that inform you of problems encountered during testing
NOTE: Some tests for specific devices require user interaction. Always ensure that you are present at the computer
terminal when the diagnostic tests are performed.
For more information, see Dell EPSA Diagnostic 3.0.
Running the ePSA diagnostics
Steps
1. Turn on your computer.
2. As the computer boots, press the F12 key as the Dell logo appears.
3. On the boot menu screen, select the Diagnostics option.
4. Click the arrow at the bottom left corner.
Diagnostics front page is displayed.
5. Click the arrow in the lower-right corner to go to the page listing.
The items detected are listed.
6. To run a diagnostic test on a specific device, press Esc and click Yes to stop the diagnostic test.
7. Select the device from the left pane and click Run Tests.
8. If there are any issues, error codes are displayed.
Note the error code and validation number and contact Dell.
WiFi power cycle
About this task
If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be performed. The
following procedure provides the instructions on how to conduct a WiFi power cycle:
NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device.
Steps
1. Turn off your computer.
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68 Troubleshooting
2. Turn off the modem.
3. Turn off the wireless router.
4. Wait for 30 seconds.
5. Turn on the wireless router.
6. Turn on the modem.
7. Turn on your computer.
Troubleshooting 69
Getting help
Topics:
•Contacting Dell
Contacting Dell
Prerequisites
NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice,
packing slip, bill, or Dell product catalog.
About this task
Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services
may not be available in your area. To contact Dell for sales, technical support, or customer service issues:
Steps
1. Go to Dell.com/support.
2. Select your support category.
3. Verify your country or region in the Choose a Country/Region drop-down list at the bottom of the page.
4. Select the appropriate service or support link based on your need.
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70 Getting help