Table of Contents
- Latitude 5175/5179 User’s Guide
- Tablet features
- Setting up your tablet
- Using your tablet
- Keyboards and Pens
- Entering BIOS setup program
- Specifications
- Troubleshooting
- Getting help
- Contacting Dell
- Locating your Service Tag and Express Service Code
DELL 5175 User Manual
Displayed below is the user manual for 5175 by DELL which is a product in the Tablets category. This manual has pages.
Related Manuals
Latitude 5175/5179
User’s Guide
Regulatory Model: T04E
Regulatory Type: T04E001
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use
of your tablet.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of
data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.
Copyright © 2015 Dell Inc. All rights reserved. This product is protected by U.S. and
international copyright and intellectual property laws. Dell™ and the Dell logo are trademarks
of Dell Inc. in the United States and/or other jurisdictions. All other marks and names
mentioned herein may be trademarks of their respective companies.
Updated - 2015 - 11
Rev. A00
Contents
1 Tablet features........................................................ 6
2 Setting up your tablet...............................................10
Charging your tablet.................................................... 10
Turning on your tablet..................................................11
Inserting the micro-SIM card...........................................11
Removing the micro-SIM card..........................................12
Inserting the microSD card.............................................13
Removing the microSD card............................................14
Using the headset....................................................... 15
3 Using your tablet.....................................................16
Turning off your tablet................................................. 16
Using the power button on the Start screen................... 16
Using the Charms menu............................................16
Using the power button............................................17
Turning off the screen.................................................. 17
Using the Charms menu............................................17
Using the power button............................................17
Start screen.............................................................. 17
Wi-Fi....................................................................... 18
Turning Wi-Fi on or off............................................ 18
Connecting to a network.......................................... 18
Mobile broadband settings............................................. 18
Turning mobile broadband on or off.............................18
Connecting to a network.......................................... 18
Bluetooth................................................................. 19
Turning Bluetooth on or off....................................... 19
Pairing with Bluetooth-enabled devices........................ 19
Screen orientation.......................................................19
Locking/unlocking the screen orientation...................... 20
3
Adjusting the screen brightness.......................................20
Auto adjust.......................................................... 20
Synchronizing your tablet.............................................. 21
Restoring your operating system...................................... 21
Refreshing your tablet............................................. 21
Resetting your tablet.............................................. 22
Gestures...................................................................22
4 Keyboards and Pens................................................. 25
Latitude 11 Slim Keyboard............................................. 25
Connecting your tablet............................................ 25
Disconnecting your tablet......................................... 27
Tilt.................................................................... 28
Dell Active Pen holder............................................. 28
Latitude 11 Keyboard................................................... 29
Features..............................................................29
Connecting your tablet............................................ 30
Disconnecting your tablet......................................... 32
Charging the keyboard.............................................32
Using the mini Active Pen......................................... 34
Charging the mini Active Pen..................................... 35
5 Entering BIOS setup program...................................... 37
With keyboard........................................................... 37
Without keyboard....................................................... 37
6 Specifications.........................................................38
7 Troubleshooting......................................................42
Battery.................................................................... 42
Network................................................................... 43
Touchscreen.............................................................. 44
Tablet..................................................................... 44
Pen.........................................................................45
4
Tablet features
Feature
1. Power button • Press and hold for 2 seconds to turn on the
tablet if it is turned off.
• Press to turn on if it is in a sleep state.
1
Tablet features 6
Feature
• Press to turn off the screen.
NOTE: Press the Power button and
Windows button together to access the
lock/logout menu.
NOTE: The tablet can be configured to
enable beep sound during start up. To
enable this feature, enter the BIOS setup
program, and under Post Behavior select
Enable Sign of Life Indication. For more
information, see
Entering BIOS setup program.
2. Power and battery-charge
status light
Solid
white
Power adapter is connected and the
tablet is charging.
Amber Tablet is running on battery and the
battery has less than 10% charge.
NOTE: If you try turning on the
tablet when the battery charge
is critically low, the status light
blinks amber in sequence of
three on/off cycles indicating
that the tablet cannot be turned
on with this charge level.
Off • Power adapter is connected and
the battery is fully charged.
• Tablet is running on battery and
the battery has more than 5%
charge.
• Tablet is in standby or turned off.
3. Camera-status light Turns on when the camera is in use.
4. Microphone Provides sound input for audio recording, voice
calls, and so on.
5. Front camera Allows you to video chat, capture photos, and
record videos.
6. Microphone Provides sound input for audio recording, voice
calls, and so on.
Tablet features 7
Feature
7. Headset port Connect a headphone, a microphone, or a
headphone and microphone combo (headset).
8. Volume-control buttons (2) Press to increase or decrease the volume.
9. Microphone Provides sound input for audio recording, voice
calls, and so on.
10. Micro-HDMI port Connect a TV or another HDMI-in enabled device.
Provides video and audio output.
11. USB 3.0 port Connect peripherals such as storage devices,
printers, and so on.
12. USB 3.0 and power-
adapter port (USB-C)
Connect a power adapter to provide power to
your tablet and charge the battery. Connect
peripherals such as storage devices, printers,
displays and so on.
NOTE: Appropriate converters (sold
separately) are required to connect
standard USB, HDMI and DisplayPort
devices.
13. Microphone Provides sound input for audio recording, voice
calls, and so on.
14. NFC-sensor area Allows NFC-enabled devices to communicate with
your tablet.
• Latitude 5175 - optional
• Latitude 5179 - shipped with the system
15. Fingerprint reader
(Latitude 5179 only)
Press your finger on the fingerprint reader to log
in to your tablet. The fingerprint reader allows
your tablet to recognize your fingerprints as a
passcode.
NOTE: You must configure the fingerprint
reader to register your finger print and
enable access.
16. Smart-card reader
(Latitude 5179 only)
Insert your smart card into the reader to log in to
your tablet. The smart-card reader is used for
user authentication.
17. Docking connector Allows docking to the docking station.
Tablet features 8
Feature
18. Docking pins Allows docking to the keyboard dock.
19. Docking slots (2) Allows docking to the keyboard dock.
20. Service Tag label Provides the Service Tag and Express Service
Code needed for contacting Dell.
21. NFC-sensor area (Latitude
5179 only)
Allows NFC-enabled devices to communicate with
your tablet.
22. Rear camera Allows you to video chat, capture photos, and
record videos.
23. Security-cable slot Connects a security cable to prevent
unauthorized movement of your tablet.
24. Micro-SIM card slot Insert a micro-SIM card to connect to a mobile
broadband network.
25. MicroSD-card slot Insert a microSD card to expand the storage
capacity. Your tablet supports a microSD card
with capacity up to 128 GB.
26. Windows button • Press to open the Windows Start menu or the
Start screen.
• Press for quick access to the most recently
used app or most recently used screen.
• Press Windows + Power button to enable Ctrl
+Alt+Del function.
Tablet features 9
Setting up your tablet
WARNING: Before you begin any of the procedures in this section, read the
safety information that shipped with your tablet. For additional best
practices information, go to www.dell.com/regulatory_compliance.
Topics:
• Charging your tablet
• Turning on your tablet
• Inserting the micro-SIM card
• Removing the micro-SIM card
• Inserting the microSD card
• Removing the microSD card
• Using the headset
Charging your tablet
CAUTION: Charge the battery in an ambient temperature of 0°C to 35°C
(32°F to 95°F).
CAUTION: Use only the supplied power adapter to charge your tablet. Using
unauthorized power adapters or cables may severely damage your tablet.
NOTE: The battery may not be fully charged when you unpack your tablet.
1 Connect the power cable into the power adapter.
2 Connect the power adapter to the power-adapter port on the tablet.
3 Connect the power adapter to an electrical outlet and charge the tablet until
the battery is fully charged.
2
Setting up your tablet 10
NOTE: A fully discharged battery takes up to 3 hours to fully charge when
your tablet is not in use.
Turning on your tablet
When you turn on the tablet for the first time, you must finish Windows setup to
start using your tablet. For more information, see the Quick Start Guide that shipped
with your tablet.
1 Press and hold the power button for 2 seconds to turn on your tablet.
The lock screen is displayed.
2 Swipe up from the bottom of the display to switch to the login screen.
3 Enter password to log in to Windows.
NOTE: If the login screen is not enabled, the Start screen is displayed after
the lock screen.
The tablet is ready for use when the Windows Start screen is displayed.
Inserting the micro-SIM card
1 Open the slot cover and locate the micro-SIM card slot.
Setting up your tablet 11
CAUTION: Ensure that the micro-SIM card is aligned as shown in the
image.
2 Insert the micro-SIM card into the card slot until it locks into place.
3 Close the slot cover.
Removing the micro-SIM card
CAUTION: Removing the micro-SIM card while it is in use may cause data loss
or result in application errors.
1 Open the slot cover.
2 Press the micro-SIM card inward and release it.
The micro-SIM card pops out.
3 Slide the micro-SIM card out of the slot.
4 Close the slot cover.
Setting up your tablet 12
Inserting the microSD card
1 Open the slot cover and locate the microSD card slot.
CAUTION: Ensure that the microSD card is aligned as shown in the
image.
2 Insert the microSD card into the card slot until it locks into place.
3 Close the slot cover.
Setting up your tablet 13
Removing the microSD card
CAUTION: Removing the microSD card while it is in use may cause data loss or
result in application errors.
1 In the notification area at the bottom-right corner of the Windows desktop, tap
(Safely Remove Hardware and Eject Media).
NOTE: If you do not see Safely Remove Hardware and Eject Media , tap
Show hidden icons to display all icons in the notification area.
2 Tap Eject SD Memory Card. A message is displayed confirming that the
microSD card can be safely removed.
NOTE: If a warning message is displayed stating the microSD card cannot
be removed, ensure all data transfers involving the microSD card are
complete.
3 Open the slot cover.
4 Press the microSD card inward and release it.
The microSD card pops out.
5 Slide the microSD card out of the slot.
6 Close the slot cover.
Setting up your tablet 14
Using the headset
WARNING: Listening to loud music for an extended period of time can lead to
hearing loss.
Connect a headset, headphones, microphone, or other audio equipment to the
headset port of your tablet.
1 Connect headset to the headset port on the tablet.
2 Wear the headset and adjust the volume to a comfortable level. Adjust the
microphone to an optimal level when using voice-enabled applications.
NOTE: When you connect an audio device to the headset port, the
integrated speaker on your tablet is muted automatically.
CAUTION: To prevent damaging your headset when disconnecting it
from the tablet, pull the connector and not the cable.
Setting up your tablet 15
Using your tablet
NOTE: For detailed information on using Windows, see Getting help.
Topics:
• Turning off your tablet
• Turning off the screen
• Start screen
• Wi-Fi
• Mobile broadband settings
• Bluetooth
• Screen orientation
• Adjusting the screen brightness
• Synchronizing your tablet
• Restoring your operating system
• Gestures
Turning off your tablet
Using the power button on the Start screen
On the top-right corner of the Start screen, tap the power button → Shut down .
Using the Charms menu
1 Swipe-in from the right edge of the display to access the Charms menu.
2 In the Charms menu, tap Settings → Power → Shut down to turn off
the tablet.
3
Using your tablet 16
Using the power button
1 Press and hold the power button for at least 4 seconds.
2 Swipe down the shut-down confirmation screen to turn off the tablet.
Turning off the screen
Using the Charms menu
1 Swipe-in from the right edge of the display to access the Charms menu.
2 Tap Settings → Power → Sleep to turn off the screen.
NOTE: If your tablet is in a standby state, press the power button or
Windows button to turn on the screen.
Using the power button
Press the power button to turn off the screen.
Start screen
The Start screen displays tiles that act as shortcuts to installed apps.
Tiles on your Start screen change and update in real time to show news and sports
updates, weather updates, social-networking feeds, and so on.
Using your tablet 17
You can customize the Start screen by pinning your favorite apps as tiles, setting
your favorite picture as a wallpaper, and so on.
Wi-Fi
Turning Wi-Fi on or off
1 Swipe in from the right edge of the display to access the Charms menu.
2 Tap Settings → wireless network icon .
3 Swipe the Wi-Fi slider to the right or left to turn Wi-Fi on or off.
Connecting to a network
1 Swipe in from the right edge of the display to access the Charms menu.
2 Tap Settings → wireless network icon .
3 Select an available network from the list and tap Connect.
NOTE: If connecting to a secured network, enter the security key when
prompted.
Mobile broadband settings
Turning mobile broadband on or off
1 Swipe-in from the right edge of the display to access the Charms menu.
2 Tap Settings → Change PC settings → Networks.
3 Under Networks, swipe the Mobile broadband slider right or left to turn
mobile broadband on or off.
Connecting to a network
1 Swipe in from the right edge of the display to access the Charms menu.
2 In the notifications area, tap the network icon .
3 Tap an available network from the list and tap Connect.
Using your tablet 18
Bluetooth
Turning Bluetooth on or off
1 Swipe-in from the right edge of the display to access the Charms menu.
2 Tap Settings → Change PC settings → PC and devices → Bluetooth.
3 Swipe the Bluetooth slider to the right or left to turn off or on Bluetooth.
Pairing with Bluetooth-enabled devices
NOTE: Bluetooth connection between your tablet and Apple devices are not
supported.
1 Swipe-in from the right edge of the display to access the Charms menu.
2 Tap Settings → Change PC settings → PC and devices → Bluetooth.
3 Ensure that Bluetooth is turned on.
4 From the list of devices, tap the device you want to pair with, and tap Pair.
NOTE: It may take a few seconds for the device to be displayed in the list.
If the device is not displayed, ensure that it is in pairing mode and within
Bluetooth range.
5 If needed, verify that the Bluetooth passcode that is displayed on the tablet
and the Bluetooth-enabled device are the same.
6 Confirm the pairing process on the tablet and device.
NOTE: After a device is successfully paired with the tablet, it
automatically connects with the tablet when Bluetooth is enabled on both
tablet and device and they are in Bluetooth range.
Screen orientation
For optimal viewing experience, the screen orientation changes automatically to
portrait or landscape depending on how you hold the tablet. You can disable
automatic screen rotation and lock the screen in portrait or landscape mode.
NOTE: Some apps may not support automatic screen rotation and are designed
to work only in one orientation.
Using your tablet 19
Locking/unlocking the screen orientation
1 Change the screen to the desired orientation.
2 Swipe in from the right edge of the display to access the Charms menu.
3 Tap Settings → Screen .
4 Tap to lock the screen orientation, or tap to unlock the screen
orientation.
Adjusting the screen brightness
1 Swipe-in from the right edge of the display to access the Charms menu.
2 Tap Settings → Screen .
3 Move the slider up or down to adjust the screen brightness.
Auto adjust
To enable or disable automatic screen brightness adjustment:
1 Swipe-in from the right edge of the display to access the Charms menu.
2 Tap Settings → Change PC Settings → PC and devices→ Power and sleep.
3 Use the Adjust my screen brightness automatically slider to enable or disable
automatic-brightness adjustment.
Using your tablet 20
Synchronizing your tablet
When you use your Microsoft account to sign in to Windows 8.1 devices, the settings
such as browser history, Windows and app settings, Start screen, and personal files
are automatically synchronized.
NOTE: To synchronize, the devices must be connected to the internet. If you are
using a local account, switch to a Microsoft account to enable synchronization.
Tap Settings → Change PC settings → Accounts → Connect to a Microsoft
account.
To customize the synchronizing settings:
1 Swipe-in from the right edge of the display to access the Charms menu.
2 Tap Settings → Change PC settings → OneDrive → Sync settings.
Restoring your operating system
CAUTION: Restoring the operating system deletes all data on the hard drive
and removes any programs or drivers installed after you received your tablet.
If possible, back up the data before using this option.
This option restores the operating system on your tablet to the operating state it
was in when you purchased the tablet. Use this option only if it is not responding,
behaving unexpectedly, or has other software-related issues.
Refreshing your tablet
CAUTION: It is recommended that you back up your data before refreshing
your tablet.
Refreshing your tablet restores Windows to original factory settings without deleting
any of your personal files, apps installed from Windows Store, or personalization
settings. Tap Settings → Change PC settings→ Update and recovery→
Recovery.
1 Swipe in from the right edge of the display to access the Charms.
2 Under Refresh your PC without affecting your files, tap Get started .
3 Read the warning and tap Next.
Using your tablet 21
NOTE: Apps installed from the Windows Store are automatically reinstalled
after the refresh is complete. Apps installed from sources other than the
Windows Store are removed and have to be manually installed.
Resetting your tablet
CAUTION: Back up all the required data before you proceed.
Resetting your tablet erases all data from your tablet, including your account
configuration, apps, music, pictures, and files, and returns Windows to original
factory settings.
1 Swipe-in from the right edge of the display to access the Charms menu.
2 Tap Settings → Change PC settings → Update and recovery → Recovery.
3 Under Remove everything and reinstall Windows, tap Get started.
4 Read the warning and tap Next.
Gestures
Gestures Functions
Touch
Tap gently on the display with your
fingertip.
• Select items on the screen including
options, entries, images, and icons.
• Start applications.
• Touch buttons on the screen.
• Input text using the on-screen keyboard.
Touch and hold
Touch and hold your finger on the
display.
• Display detailed information about an
item.
• Open the context menu of an item to
perform further actions.
Using your tablet 22
Gestures Functions
Drag
1 Touch and hold your finger on
an item on the screen.
2 Keeping your finger in contact
with the display, move your
fingertip to the desired
location.
3 Take your finger off the
display to drop the item in the
desired location.
Move items such as images and icons on the
screen.
Swipe or slide
Move your finger in a vertical or
horizontal direction on the display.
• Scroll through the Start screen, web
pages, lists, entries, photos, contacts, and
so on.
• Close an application (Swipe the
application to the bottom of the display).
Zoom in
Touch the display with two fingers
and then move the fingers apart.
Enlarge the view of an image or web page.
Using your tablet 23
Gestures Functions
Zoom out
Touch the display with two fingers
and then move the fingers closer.
Reduce the view of an image or web page.
Rotate
Touch the display with two or more
fingers and then move the fingers
in a clockwise or counter-clockwise
arc.
Rotate an object by 90 degrees.
Using your tablet 24
Keyboards and Pens
Your tablet supports the following accessories that are sold separately:
• Latitude 11 Slim Keyboard
• Latitude 11 Keyboard with mini Active Pen
Topics:
• Latitude 11 Slim Keyboard
• Latitude 11 Keyboard
Latitude 11 Slim Keyboard
Connecting your tablet
1 Open the flap on the keyboard and set to a desired angle.
4
Keyboards and Pens 25
2 Align the tabs on the keyboard dock to the slots on the tablet and dock the
tablet to the keyboard dock.
Keyboards and Pens 26
Disconnecting your tablet
Hold the keyboard, lift and release the tablet away from the keyboard.
Keyboards and Pens 27
Tilt
Dell Active Pen holder
NOTE: The Pen holder accommodates the Dell Active Pen which is sold
separately. Store the Dell Active Pen here after use.
Keyboards and Pens 28
Latitude 11 Keyboard
Features
Feature
1. Undock button Press to undock the tablet.
2. Docking pins Allows the tablet to communicate with the keyboard
when docked.
3. Power-adapter port
(USB-C)
Allows you to connect a power adapter to charge the
keyboard when the tablet is not docked.
4. Docking slots (2) Allows docking to the tablet.
5. Keyboard-charge
status light
Indicates the charge status of the keyboard.
NOTE: The keyboard-charge status light turns on
for 2 seconds when the power adapter is
connected to the keyboard.
Solid
white
Power adapter is connected and keyboard is
getting charged.
Off Keyboard is fully charged or power adapter
is not connected.
6. Left-click area Press to left-click.
Keyboards and Pens 29
Feature
7. Right-click area Press to right-click.
8. mini Active Pen Allows you to draw, write text, and perform basic
mouse functions.
9. Pen buttons (2) Customize these buttons to perform functions such as
right-click, draw, highlight, write text, erase, and so
on.
10. Pen garage Allows you to charge the mini Active Pen. Store the
mini Active Pen here after use.
Connecting your tablet
1 Open the hinge on the keyboard dock.
2 Connect the tablet to the keyboard dock.
Keyboards and Pens 30
Keyboards and Pens 31
Disconnecting your tablet
Press and hold the undock button to release the tablet and lift the tablet away from
the keyboard.
Charging the keyboard
To charge the keyboard connect the power adapter to the charging port on the
tablet or the charging port on the keyboard dock.
NOTE: If the keyboard has not been charged for a long period of time, it is
recommended to charge the keyboard directly by connecting the power adapter
to the keyboard dock.
Keyboards and Pens 32
Keyboards and Pens 33
Using the mini Active Pen
The mini Active Pen supports features such as hovering and pressure sensing. You
can use the mini Active Pen to draw shapes, select text, turn a page, and so on. You
can also press the buttons on the side of the mini Active Pen to perform various
tasks.
Keyboards and Pens 34
NOTE: A fully charged mini Active Pen can be used for at least 40 minutes.
The buttons on the mini Active Pen can be customized with functions such as:
• Barrel button (default function)
• Erase (default function)
• Page up
• Page down
• Copy
• Paste
• Undo
• Redo
• Disable
NOTE: To customize the buttons, download and install the active pen control
panel driver from support website. For more information, see www.dell.com/
support/drivers.
Charging the mini Active Pen
Insert the mini Active Pen into the Pen garage to charge the mini Active Pen. The
mini Active Pen gets charged to 90% in 4 seconds and 100% in 25 seconds.
Keyboards and Pens 35
NOTE: For charging the mini Active Pen, the tablet must be docked and turned
on.
Keyboards and Pens 36
Entering BIOS setup program
With keyboard
1 Connect your tablet to the keyboard dock or connect a USB-enabled keyboard
to your tablet.
2 Press the power button to turn on your tablet.
3 When the Dell logo is displayed, press F2.
Without keyboard
1 Press the power button to turn on your tablet.
2 Press and hold the Volume Up button when the Dell logo is displayed on the
screen.
3 When the F12 boot selection menu is displayed, select BIOS Setup using the
Volume Up button.
4 Press the Volume Down button to enter BIOS setup program.
5
Entering BIOS setup program 37
Specifications
Dimensions and weight:
Latitude 5175 Latitude 5179
Thickness 10.78 mm (0.42 in.) 14.32 mm (0.56 in.)
Width 279.78 mm (11.01 in.) 279.76 mm (11.01 in.)
Height 176.80 mm (6.96 in.) 176.83 mm (6.96 in.)
Weight (minimum) 0.71 kg (1.56 lb) 0.76 kg (1.67 lb)
System information:
Processor 6th Generation Intel Core m Processor
Operating system • Windows 8.1
• Windows 10
RAM LPDDR3
Storage:
Type • 128 GB solid-state drive
• 256 GB solid-state drive
• 512 GB solid-state drive
• 256 GB self-encrypting drive
Memory:
Type LPDDR3
Speed 1600 MHz
Configurations supported 4 GB and 8 GB
6
Specifications 38
Ports and connectors:
Audio One headset port (headphone and
microphone combo)
HDMI One micro-HDMI port
microSD card One microSD-card slot
Micro-SIM card One micro-SIM card slot (optional)
USB 3.0 port One USB 3.0 port
USB-C port One USB-C port that supports power
delivery and USB 3.0
Communications:
Wi-Fi Dual-band 802.11ac
Bluetooth Bluetooth 4.1 LE
Intel WiDi Supported
NFC • Latitude 5175 - optional
• Latitude 5179 - shipped with the
system
Video controller:
Type Intel HD graphics 515
Display:
Type 10.8-inch Full HD
Resolution 1920 x 1080
Aspect ratio 16:9
Brightness 360 nits
Viewing angle 80 degrees
Contrast ratio • 800:1 (minimum)
• 1000:1 (typical)
Specifications 39
Display:
Color depth 8 bits
Security:
Fingerprint reader Supported on Latitude 5179 only
Smart card reader Supported on Latitude 5179 only
Camera:
Front-facing camera Rear-facing camera
Type 5 MP fixed focus 8 MP auto focus
Resolution
Still image Up to 5 MP Up to 8 MP
Video Up to FHD (1920x1080)
pixels
Up to FHD (1920x1080)
pixels
Viewing angle 63 to 66 degrees 63 to 66 degrees
Power adapter:
Input voltage 100 VAC–240 VAC
Input frequency 50 Hz–60 Hz
Input current 1.30 A
Output current 2.0 A/1.5 A
Rated output voltage 5 VDC/20 VDC
Temperature range:
Operating 0°C to 40°C (32°F to 104°F)
Storage –40°C to 70 °C (–40°F to 158°F)
Environmental requirements:
Temperature range:
Operating 0°C to 35 °C (32°F to 95 °F)
Specifications 40
Environmental requirements:
Non-operating -40°C to 65 °C (-40°F to 149 °F)
Relative humidity (maximum):
Operating 10% to 90% (non-condensing)
Non-operating 5% to 95% (non-condensing)
Altitude (maximum, unpressurized):
Operating -15.20 m to 3048 m (-50 ft to 10,000 ft)
Storage -15.20 m to 10,668 m (-50 ft to 35,000
ft)
Keyboard: Latitude 11 Slim
Keyboard
Latitude 11 Keyboard
Dimensions:
Width 357.70 mm (14.08 in.) 279.20 mm (10.99 in.)
Depth 277.90 mm (10.94 in.) 174.62 mm (6.87 in.)
Thickness 5.40 mm (0.21 in.) 9.70 mm (0.38 in.)
Weight 0.498 kg (1.10 lb) 0.73 kg (1.61 lb)
Features • Backlit
• Tactile keys
• Touch pad
• Palm rest
• Backlit
• Tactile keys
• Touch pad
• Palm rest
Specifications 41
Troubleshooting
Battery
Problems Possible causes Possible solutions
Battery does not charge The cable connections
may be loose. 1 Check the cable
connectors and power
adapter to ensure
proper connectivity.
2 Verify that the wall
outlet is functioning
by connecting
another device.
3 Check the light on
the power-adapter
cable.
4 Ensure that you are
using the power
adapter that shipped
with the tablet.
5 Disconnect the power
adapter and connect
after approximately
10 seconds.
The tablet's temperature
is below 0°C (32°F) or
higher than 35°C (95°F).
Charge the battery in an
ambient temperature
between 0°C to 35°C
(32°F to 95°F).
The battery or power
adapter is damaged.
Contact Dell. See
Contacting Dell.
Battery does not charge
when the battery charge is
at 95% to 99%
The battery is in
maintenance mode to
prolong battery life.
• Let the battery drain
until the battery
charge drops below
95%.
• Restart the tablet. See
Turning off your tablet
7
Troubleshooting 42
and
Turning on your tablet.
Battery drains quickly
even when the tablet is in
standby mode
If the tablet is not in the
range of a network it can
connect to, the tablet
continues to try to locate
a base station and drains
the battery.
• Temporarily turn off
the tablet.
• Move the tablet in
range of a network it
can connect to or
temporarily turn off
the wireless
connection on your
tablet.
• Disable Wi-Fi or mobile
broadband when not in
range of any wireless
networks.
• Enable airplane mode.
Battery charge values are
not accurate
Charge the tablet until the
battery is fully charged
and then use the tablet
until the battery drains
completely and the tablet
turns off. This recalibrates
the battery charge value.
Battery is fully charged
(battery charge is at 100%)
but the battery-charging
status light is on
Network
Problems Possible causes Possible solutions
No wireless connection The wireless connection is
not enabled.
Check if the wireless radio
is on. See
Turning Wi-Fi on or off.
The wireless connection is
out of range.
Try to get closer to the
wireless access point.
Slow internet connections The signal strength is not
strong enough.
Contact your internet
service provider (ISP).
Unable to pair with a
Bluetooth device • Ensure Bluetooth is
enabled on both the
tablet and the device
you are trying to pair
with.
Troubleshooting 43
• Ensure they are within
Bluetooth range.
Touchscreen
Problems Possible causes Possible solutions
Touchscreen responds
slowly or improperly • The screen is dirty.
• A protective cover may
prevent the tablet
from recognizing your
inputs.
Moisten a soft, lint‑free
cloth with either water or
a display cleaner, and
wipe the surface of the
tablet until it is clean. Do
not allow water from the
cloth to seep down to the
tablet ports or buttons.
Tablet
Problems Possible causes Possible solutions
Tablet does not turn on The battery is completely
discharged. • Charge the tablet for
at least 4 hours.
• Press and hold the
power button for 2
seconds and wait for 8
seconds to see whether
the Dell logo is
displayed.
• Press and hold the
power button for 15
seconds to hard reset
the tablet.
Tablet does not turn off Press and hold the power
button for 15 seconds to
forcefully turn off the
tablet.
Tablet locks up Press and hold the power
button for 25 seconds to
unlock the tablet. Press
the power button for 2
seconds and wait for 1
Troubleshooting 44
minute for the Dell logo to
be displayed.
Tablet is not responding or
behaving unexpectedly • Restart the tablet. See
Turning off your tablet
and
Turning on your tablet.
• Refresh the tablet. See
Restoring your operating system
.
Tablet cannot boot into
Windows
Contact Dell’s support
service. Go to
www.dell.com/support.
Software or feature is not
working as expected
Software updates may
have been downloaded in
the background. Restart
your tablet.
Pen
Problems Possible causes Possible solutions
Pen does not work The pen is not charged • Charge the Dell mini
Active Pen by inserting
it into the Pen garage
for 10 seconds with the
tablet docked and in
use.
• Replace the battery on
the Dell Active Pen.
Troubleshooting 45
Getting help
Self-help resources
You can get information and help on Dell products and services using these self-help
resources:
Information about Dell products and
services
www.dell.com
Dell Help & Support app
Help + Tips app
Accessing help In Windows search, type Help and
Support, and tap Enter.
Online help for operating system www.dell.com/support/windows
www.dell.com/support/linux
Troubleshooting information, user
manuals, setup instructions, product
specifications, technical help blogs,
drivers, software updates, and so on
www.dell.com/support
Learn about your operating system,
setting up and using your tablet, data
backup, diagnostics, and so on.
See Me and My Dell at www.dell.com/
support/manuals.
8
Getting help 46
Contacting Dell
To contact Dell for sales, technical assistance, or customer service issues:
1 Go to www.dell.com/contactdell.
2 Verify your country or region in the Choose a Country/Region drop-down list at
the bottom of the page.
3 Select the appropriate service or support link based on your requirement or
choose the method of contacting Dell that is convenient for you.
Dell provides several online and telephone-based support and service options.
Availability varies by country and product, and some services may not be
available in your area.
NOTE: If you do not have an active internet connection, you can find
contact information on your purchase invoice, packing slip, bill, or Dell
product catalog.
9
Contacting Dell 47
Locating your Service Tag and
Express Service Code
You must provide the Service Tag and Express Service Code of your tablet when
contacting Dell for customer service or technical assistance.
NOTE: The telephone systems prompts you to enter the Express Service Code
that helps in routing your call efficiently.
The Service Tag and Express Service Code for your tablet are located on a label at
the bottom of the tablet.
10
Locating your Service Tag and Express Service Code 48