Table of Contents
- Inspiron 5301 Service Manual
- Working inside your computer
- Removing and installing components
- Drivers and downloads
- System setup
- Troubleshooting
- Getting help and contacting Dell
DELL 5301 User Manual
Displayed below is the user manual for 5301 by DELL which is a product in the Notebooks category. This manual has pages.
Related Manuals
Inspiron 5301
Service Manual
Regulatory Model: P121G
Regulatory Type: P121G002
August 2020
Rev. A00
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other
trademarks may be trademarks of their respective owners.
Chapter 1: Working inside your computer...................................................................................... 5
Before working inside your computer.............................................................................................................................5
Safety instructions.............................................................................................................................................................. 5
Electrostatic discharge—ESD protection..................................................................................................................... 6
ESD field service kit ........................................................................................................................................................... 6
Transporting sensitive components................................................................................................................................ 7
After working inside your computer................................................................................................................................7
Chapter 2: Removing and installing components........................................................................... 8
Recommended tools........................................................................................................................................................... 8
Screw list............................................................................................................................................................................... 8
Major components of Inspiron 5301................................................................................................................................9
Base cover........................................................................................................................................................................... 10
Removing the base cover...........................................................................................................................................10
Installing the base cover.............................................................................................................................................12
Battery.................................................................................................................................................................................. 14
Lithium-ion battery precautions................................................................................................................................14
Removing the 3-cell battery......................................................................................................................................15
Installing the 3-cell battery........................................................................................................................................ 16
Removing the 4-cell battery...................................................................................................................................... 17
Installing the 4-cell battery........................................................................................................................................ 18
Solid-state drive................................................................................................................................................................. 19
Removing the M.2 2230 solid-state drive..............................................................................................................19
Installing the M.2 2230 solid-state drive............................................................................................................... 20
Removing the M.2 2280 solid-state drive..............................................................................................................21
Installing the M.2 2280 solid-state drive............................................................................................................... 23
Coin-cell battery................................................................................................................................................................ 24
Removing the coin-cell battery................................................................................................................................24
Installing the coin-cell battery.................................................................................................................................. 24
Fans...................................................................................................................................................................................... 25
Removing the fan........................................................................................................................................................ 25
Installing the fan.......................................................................................................................................................... 26
Speakers.............................................................................................................................................................................. 27
Removing the speakers.............................................................................................................................................. 27
Installing the speakers................................................................................................................................................ 28
Display assembly................................................................................................................................................................29
Removing the display assembly............................................................................................................................... 29
Installing the display assembly..................................................................................................................................32
Touchpad.............................................................................................................................................................................33
Removing the touchpad.............................................................................................................................................33
Installing the touchpad............................................................................................................................................... 34
Heat sink..............................................................................................................................................................................35
Removing the heat sink............................................................................................................................................. 35
Installing the heat sink................................................................................................................................................36
Contents
Contents 3
Power-adapter port.......................................................................................................................................................... 38
Removing the power-adapter port..........................................................................................................................38
Installing the power-adapter port............................................................................................................................38
I/O board.............................................................................................................................................................................39
Removing the I/O board............................................................................................................................................ 39
Installing the I/O board.............................................................................................................................................. 40
System board...................................................................................................................................................................... 41
Removing the system board......................................................................................................................................41
Installing the system board....................................................................................................................................... 45
Palm-rest and keyboard assembly.................................................................................................................................48
Removing the palm-rest and keyboard assembly................................................................................................ 48
Installing the palm-rest and keyboard assembly.................................................................................................. 49
Power button with fingerprint reader.......................................................................................................................... 50
Removing the power button with fingerprint reader..........................................................................................50
Installing the power button with fingerprint reader.............................................................................................51
Chapter 3: Drivers and downloads............................................................................................... 53
Chapter 4: System setup............................................................................................................. 54
Entering BIOS setup program........................................................................................................................................ 54
Navigation keys..................................................................................................................................................................54
One time boot menu.........................................................................................................................................................55
System setup options.......................................................................................................................................................55
Updating the BIOS in Windows .................................................................................................................................... 62
Updating BIOS on systems with BitLocker enabled............................................................................................62
Updating your system BIOS using a USB flash drive..........................................................................................63
Updating the Dell BIOS in Linux and Ubuntu environments................................................................................... 63
Flashing the BIOS from the F12 One-Time boot menu............................................................................................ 63
System and setup password...........................................................................................................................................64
Assigning a system setup password....................................................................................................................... 64
Deleting or changing an existing system or admin password........................................................................... 65
Clearing CMOS settings............................................................................................................................................ 65
Clearing BIOS (System Setup) and System passwords.....................................................................................66
Chapter 5: Troubleshooting......................................................................................................... 67
Dell SupportAssist Pre-boot System Performance Check diagnostics................................................................67
Running the SupportAssist Pre-Boot System Performance Check................................................................ 67
Validation Tools ...........................................................................................................................................................67
LCD Built-in Self Test (BIST)......................................................................................................................................... 73
M-BIST................................................................................................................................................................................. 74
System diagnostic lights.................................................................................................................................................. 74
Recovering the operating system..................................................................................................................................75
Flea power release............................................................................................................................................................ 75
WiFi power cycle................................................................................................................................................................76
Chapter 6: Getting help and contacting Dell................................................................................ 77
4Contents
Working inside your computer
Before working inside your computer
About this task
NOTE: The images in this document may differ from your computer depending on the configuration you ordered.
Steps
1. Save and close all open files and exit all open applications.
2. Shut down your computer. Click Start > Power > Shut down.
NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down
instructions.
3. Disconnect your computer and all attached devices from their electrical outlets.
4. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.
CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the
cable from the network device.
5. Remove any media card and optical disc from your computer, if applicable.
Safety instructions
Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless
otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped
with your computer.
WARNING: Before working inside your computer, read the safety information that is shipped with your
computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
WARNING: Disconnect your computer from all power sources before opening the computer cover or panels.
After you finish working inside the computer, replace all covers, panels, and screws before connecting your
computer to an electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is flat, dry, and clean.
CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching the
pins and the contacts.
CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical
assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the
safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal
surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal
surface to dissipate static electricity which could harm internal components.
1
Working inside your computer 5
CAUTION: When you disconnect a cable, pull it by its connector or its pull tab, not the cable itself. Some cables
have connectors with locking tabs or thumbscrews that you must disengage before disconnecting the cable.
When disconnecting cables, keep them evenly aligned to avoid bending the connector pins. When connecting
cables, ensure that the ports and the connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
NOTE: The color of your computer and certain components may appear differently than shown in this document.
Electrostatic discharge—ESD protection
ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards,
processors, memory DIMMs, and system boards. Very slight charges can damage circuits in ways that may not be obvious, such
as intermittent problems or a shortened product life span. As the industry pushes for lower power requirements and increased
density, ESD protection is an increasing concern.
Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than
in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.
Two recognized types of ESD damage are catastrophic and intermittent failures.
●Catastrophic – Catastrophic failures represent approximately 20 percent of ESD-related failures. The damage causes an
immediate and complete loss of device functionality. An example of catastrophic failure is a memory DIMM that has received
a static shock and immediately generates a "No POST/No Video" symptom with a beep code emitted for missing or
nonfunctional memory.
●Intermittent – Intermittent failures represent approximately 80 percent of ESD-related failures. The high rate of
intermittent failures means that most of the time when damage occurs, it is not immediately recognizable. The DIMM
receives a static shock, but the tracing is merely weakened and does not immediately produce outward symptoms related to
the damage. The weakened trace may take weeks or months to melt, and in the meantime may cause degradation of memory
integrity, intermittent memory errors, etc.
The more difficult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded")
failure.
Perform the following steps to prevent ESD damage:
●Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do
not provide adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on
parts with increased sensitivity to ESD damage.
●Handle all static-sensitive components in a static-safe area. If possible, use anti-static floor pads and workbench pads.
●When unpacking a static-sensitive component from its shipping carton, do not remove the component from the anti-static
packing material until you are ready to install the component. Before unwrapping the anti-static packaging, ensure that you
discharge static electricity from your body.
●Before transporting a static-sensitive component, place it in an anti-static container or packaging.
ESD field service kit
The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main components:
anti-static mat, wrist strap, and bonding wire.
Components of an ESD field service kit
The components of an ESD field service kit are:
●Anti-Static Mat – The anti-static mat is dissipative and parts can be placed on it during service procedures. When using an
anti-static mat, your wrist strap should be snug and the bonding wire should be connected to the mat and to any bare metal
on the system being worked on. Once deployed properly, service parts can be removed from the ESD bag and placed directly
on the mat. ESD-sensitive items are safe in your hand, on the ESD mat, in the system, or inside a bag.
●Wrist Strap and Bonding Wire – The wrist strap and bonding wire can be either directly connected between your wrist
and bare metal on the hardware if the ESD mat is not required, or connected to the anti-static mat to protect hardware that
is temporarily placed on the mat. The physical connection of the wrist strap and bonding wire between your skin, the ESD
6Working inside your computer
mat, and the hardware is known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never use
wireless wrist straps. Always be aware that the internal wires of a wrist strap are prone to damage from normal wear and
tear, and must be checked regularly with a wrist strap tester in order to avoid accidental ESD hardware damage. It is
recommended to test the wrist strap and bonding wire at least once per week.
●ESD Wrist Strap Tester – The wires inside of an ESD strap are prone to damage over time. When using an unmonitored
kit, it is a best practice to regularly test the strap prior to each service call, and at a minimum, test once per week. A wrist
strap tester is the best method for doing this test. If you do not have your own wrist strap tester, check with your regional
office to find out if they have one. To perform the test, plug the wrist-strap's bonding-wire into the tester while it is
strapped to your wrist and push the button to test. A green LED is lit if the test is successful; a red LED is lit and an alarm
sounds if the test fails.
●Insulator Elements – It is critical to keep ESD sensitive devices, such as plastic heat sink casings, away from internal parts
that are insulators and often highly charged.
●Working Environment – Before deploying the ESD Field Service kit, assess the situation at the customer location. For
example, deploying the kit for a server environment is different than for a desktop or portable environment. Servers are
typically installed in a rack within a data center; desktops or portables are typically placed on office desks or cubicles. Always
look for a large open flat work area that is free of clutter and large enough to deploy the ESD kit with additional space to
accommodate the type of system that is being repaired. The workspace should also be free of insulators that can cause an
ESD event. On the work area, insulators such as Styrofoam and other plastics should always be moved at least 12 inches or
30 centimeters away from sensitive parts before physically handling any hardware components
●ESD Packaging – All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded
bags are preferred. However, you should always return the damaged part using the same ESD bag and packaging that the
new part arrived in. The ESD bag should be folded over and taped shut and all the same foam packing material should be
used in the original box that the new part arrived in. ESD-sensitive devices should be removed from packaging only at an
ESD-protected work surface, and parts should never be placed on top of the ESD bag because only the inside of the bag is
shielded. Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag.
●Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts
to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.
ESD protection summary
It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static
mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all
insulator parts while performing service and that they use anti-static bags for transporting sensitive components.
Transporting sensitive components
When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place
these parts in anti-static bags for safe transport.
After working inside your computer
About this task
CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.
Steps
1. Replace all screws and ensure that no stray screws remain inside your computer.
2. Connect any external devices, peripherals, or cables you removed before working on your computer.
3. Replace any media cards, discs, or any other parts that you removed before working on your computer.
4. Connect your computer and all attached devices to their electrical outlets.
5. Turn on your computer.
Working inside your computer 7
Removing and installing components
NOTE: The images in this document may differ from your computer depending on the configuration you ordered.
Recommended tools
The procedures in this document may require the following tools:
●Phillips screwdriver #0
●Phillips screwdriver #1
●Plastic scribe
Screw list
NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and
then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is
restored when the component is replaced.
NOTE: Some computers have magnetic surfaces. Ensure that the screws are not left attached to such surfaces when
replacing a component.
NOTE: Screw color may vary with the configuration ordered.
Table 1. Screw list
Component Secured to Screw type Quantity Screw image
Base cover Palm-rest and keyboard
assembly
M2x4 4
3-cell Battery Palm-rest and keyboard
assembly
M2x5 4
4-cell Battery Palm-rest and keyboard
assembly
M2x5 5
Solid-state drive
bracket
System board M2x3 1
Fan System board M2x3 2
Display-assembly
hinges
Palm-rest and keyboard
assembly
M2x2 3
Power-adapter port Palm-rest and keyboard
assembly
M2x3 1
I/O board Palm-rest and keyboard
assembly
M2x3 2
2
8 Removing and installing components
Table 1. Screw list (continued)
Component Secured to Screw type Quantity Screw image
Wireless-card bracket Palm-rest and keyboard
assembly
M2x2.5 1
Touchpad Palm-rest and keyboard
assembly
M2x2 4
Major components of Inspiron 5301
The following image shows the major components of Inspiron 5301.
1. Base cover
2. Battery
3. Heat sink
4. Solid-state drive
5. Solid-state drive bracket
6. Power-adapter port
Removing and installing components 9
7. Speakers
8. Palm-rest and keyboard assembly
9. Touchpad
10. Display assembly
11. I/O board
12. Power button with optional fingerprint reader
13. Power button bracket
14. Coin-cell battery
15. Fan
NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These
parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for
purchase options.
Base cover
Removing the base cover
Prerequisites
1. Follow the procedure in Before working inside your computer.
About this task
The following images indicate the location of the base cover and provide a visual representation of the removal procedure.
10 Removing and installing components
Removing and installing components 11
Steps
1. Loosen the three captive screws that secure the base cover to the palm-rest and keyboard assembly.
2. Remove the four screws (M2x4) that secure the base cover to the palm-rest and keyboard assembly.
3. Starting from the top-left corner, use a plastic scribe to pry the base cover in the direction of the arrows to release the base
cover from the palm-rest and keyboard assembly.
CAUTION: Do not pull on or pry the base cover from the side where the hinges are; doing so may damage the
base cover.
4. Pry the base cover and remove it from the palm-rest and keyboard assembly.
NOTE: The following steps are applicable only if you want to further remove any other component from your computer.
5. Using the pull tab, disconnect the battery cable from the battery.
6. Turn your computer over and press the power button for 15 seconds to drain the flea power.
Installing the base cover
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following images indicate the location of the base cover and provide a visual representation of the installation procedure.
12 Removing and installing components
Removing and installing components 13
Steps
1. Connect the battery cable to the battery, if applicable.
2. Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly, and then snap the
base cover into place.
3. Replace the four screws (M2x4) that secure the base cover to the palm-rest and keyboard assembly.
4. Tighten the three captive screws that secure the base cover to the palm-rest and keyboard assembly.
Next steps
1. Follow the procedure in After working inside your computer.
Battery
Lithium-ion battery precautions
CAUTION:
●Exercise caution when handling Lithium-ion batteries.
●Discharge the battery completely before removing it. Disconnect the AC power adapter from the system and
operate the computer solely on battery power—the battery is fully discharged when the computer no longer
turns on when the power button is pressed.
●Do not crush, drop, mutilate, or penetrate the battery with foreign objects.
●Do not expose the battery to high temperatures, or disassemble battery packs and cells.
●Do not apply pressure to the surface of the battery.
14 Removing and installing components
●Do not bend the battery.
●Do not use tools of any kind to pry on or against the battery.
●Ensure any screws during the servicing of this product are not lost or misplaced, to prevent accidental
puncture or damage to the battery and other system components.
●If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing,
bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical
support for assistance. See www.dell.com/contactdell.
●Always purchase genuine batteries from www.dell.com or authorized Dell partners and resellers.
Removing the 3-cell battery
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
About this task
The following image indicates the location of the battery and provides a visual representation of the removal procedure.
Removing and installing components 15
Steps
1. Remove the four screws (M2x5) that secure the battery to the palm-rest and keyboard assembly.
2. Lift the battery off the palm-rest and keyboard assembly.
3. Disconnect the battery cable from the system board, if applicable.
Installing the 3-cell battery
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the battery and provides a visual representation of the installation procedure.
Steps
1. Connect the battery cable to the system board.
2. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly.
3. Replace the four screws (M2x5) that secure the battery to the palm-rest and keyboard assembly.
16 Removing and installing components
Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.
Removing the 4-cell battery
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
About this task
The following image indicates the location of the battery and provides a visual representation of the removal procedure.
Steps
1. Remove the five screws (M2x5) that secure the battery to the palm-rest and keyboard assembly.
2. Lift the battery off the palm-rest and keyboard assembly.
3. Disconnect the battery cable from the system board, if applicable.
Removing and installing components 17
Installing the 4-cell battery
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the battery and provides a visual representation of the installation procedure.
Steps
1. Connect the battery cable to the system board.
2. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly.
3. Replace the five screws (M2x5) that secure the battery to the palm-rest and keyboard assembly.
Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.
18 Removing and installing components
Solid-state drive
Removing the M.2 2230 solid-state drive
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
About this task
NOTE: This procedure applies only to computers shipped with an M.2 2230 solid-state drive installed.
NOTE: The M.2 card that is installed on your computer will depend on the configuration ordered. Supported card
configurations on the M.2 card slot:
●M.2 2230 solid-state drive + 2230 mounting bracket
●M.2 2280 solid-state drive
The following images indicate the location of the M.2 2230 solid-state drive and provide a visual representation of the removal
procedure.
Removing and installing components 19
Steps
1. Lift the Mylar that covers the system board.
2. Lift the thermal tape that covers the M.2230 solid-state drive and bracket.
3. Remove the screw (M2x3) that secures the M.2 2230 bracket to the system board.
4. Slide and lift the M.2 2230 bracket off the system board.
5. Slide and lift the M.2 2230 solid-state drive off the system board.
Installing the M.2 2230 solid-state drive
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
NOTE: This procedure applies if you are installing a M.2 2230 solid-state drive.
NOTE: The M.2 card that is installed on your computer will depend on the configuration ordered. Supported card
configurations on the M.2 card slot:
●M.2 2230 solid-state drive + 2230 mounting bracket
●M.2 2280 solid-state drive
The following images indicate the location of the M.2 2230 solid-state drive and provide a visual representation of the
installation procedure.
20 Removing and installing components
Steps
1. Lift the Mylar that covers the system board.
2. Lift the thermal tape over the M.2 2230 solid-state drive and bracket.
3. Align the notch on the M.2 2230 solid-state drive with the tab on the M.2 card slot on the system board.
4. Slide the M.2 2230 solid-state drive into the M.2 card slot on the system board.
5. Place and slide the M.2 2230 bracket on the system board, aligning the notch on the M.2 2230 bracket to the groove on the
M.2 2230 solid-state drive.
6. Replace the screw (M2x3) that secures the M.2 2230 bracket to the system board.
Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.
Removing the M.2 2280 solid-state drive
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
Removing and installing components 21
About this task
NOTE: This procedure applies only to computers shipped with a M.2 2280 solid-state drive installed.
NOTE: The M.2 card that is installed on your computer will depend on the configuration ordered. Supported card
configurations on the M.2 card slot:
●M.2 2230 solid-state drive + 2230 mounting bracket
●M.2 2280 solid-state drive
The following images indicate the location of the M.2 2280 solid-state drive and provide a visual representation of the removal
procedure.
Steps
1. Lift the Mylar that covers the system board.
2. Lift the thermal tape that covers the M.2 2280 solid-state drive.
3. Remove the screw (M2x3) that secures the M.2 2280 solid-state drive to the palm-rest and keyboard assembly.
4. Slide and remove the M.2 2280 solid-state drive from the M.2 card slot on the system board.
22 Removing and installing components
Installing the M.2 2280 solid-state drive
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
NOTE: This procedure applies if you are installing a M.2 2280 solid-state drive.
NOTE: The M.2 card that is installed on your computer will depend on the configuration ordered. Supported card
configurations on the M.2 card slot:
●M.2 2230 solid-state drive + 2230 mounting bracket
●M.2 2280 solid-state drive
The following images indicate the location of the M.2 2280 solid-state drive and provide a visual representation of the
installation procedure.
Steps
1. Lift the Mylar over the system board.
2. Lift the thermal tape that covers the M.2 2280 solid-state drive.
Removing and installing components 23
3. Align the notch on the M.2 2280 solid-state drive with the tab on the M.2 card slot on the system board.
4. Slide the M.2 2280 solid-state drive into the M.2 card slot on the system board.
5. Replace the screw (M2x3) that secures the M.2 2280 solid-state drive to the palm-rest and keyboard assembly.
Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.
Coin-cell battery
Removing the coin-cell battery
Prerequisites
1. Follow the procedure in Before working inside your computer.
CAUTION: Removing the coin-cenn battery resets the BIOS setup program's settings to default. It is
recommended that you note the BIOS setup program's settings before removing the coin-cell battery.
2. Remove the base cover.
About this task
The following image indicates the location of the coin-cell battery and provides a visual representation of the removal procedure.
Steps
1. Disconnect the coin-cell battery cable from the system board.
2. Remove the coin-cell battery cable from the routing guide.
3. Peel the coin-cell battery off the palm-rest and keyboard assembly.
Installing the coin-cell battery
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
24 Removing and installing components
About this task
The following image indicates the location of the coin-cell battery and provides a visual representation of the installation
procedure.
Steps
1. Adhere the coin-cell battery to the slot on the palm-rest and keyboard assembly.
2. Route the coin-cell battery cable through the routing guide.
3. Connect the coin-cell battery cable to the system board.
Next steps
1. Install the 4-cell battery.
2. Install the 3-cell battery.
3. Install the base cover.
4. Follow the procedure in After working inside your computer.
Fans
Removing the fan
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
About this task
The following images indicate the location of the fans and provide a visual representation of the removal procedure.
Removing and installing components 25
Steps
1. Peel off the tape that secures the I/O-board cable to the fan.
2. Lift the mylar that covers the fan screw on the system board.
3. Remove the two screws (M2x3) that secure the fan to the system board.
4. Disconnect the fan cable from the system board.
5. Lift the fan off the system board.
Installing the fan
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following images indicate the location of the fans and provide a visual representation of the installation procedure.
26 Removing and installing components
Steps
1. Lift the mylar that covers the screw hole on the fan.
2. Align the screw holes on the fan with the screw holes on the system board.
3. Replace the two screws (M2x3) that secure the fan to the system board.
4. Connect the fan cable from the system board.
5. Adhere the tape that secures the I/O-board cable to the fan.
Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.
Speakers
Removing the speakers
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
About this task
The following image indicates the location of the speakers and provides a visual representation of the removal procedure.
Removing and installing components 27
Steps
1. Disconnect the speaker cable from the system board.
2. Peel the tapes that secure the speaker cable to the battery.
3. Note the routing of the speaker cables, and remove the speaker cables from the respective routing guides on the palm-rest
and keyboard assembly.
4. Pry the speakers off the palm-rest and keyboard assembly.
Installing the speakers
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of the speakers and provides a visual representation of the installation procedure.
28 Removing and installing components
Steps
1. Slide the left and the right speakers into the respective slots on the palm-rest and keyboard assembly.
2. Route the speaker cables through the respective routing guides on the palm-rest and keyboard assembly.
3. Adhere the tapes that secure the speaker cable to the battery.
4. Connect the left and the right speaker cables to the respective connectors on the system board.
Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.
Display assembly
Removing the display assembly
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
About this task
The following images indicate the location of the display assembly and provide a visual representation of the removal procedure.
Removing and installing components 29
30 Removing and installing components
Steps
1. Lift the mylar that covers the display cable on the system board.
2. Open the latch and disconnect the display cable from the system board.
3. Remove the two screws (M2x2) that secure the left hinge to the palm-rest and keyboard assembly.
4. Remove the screw (M2x2) that secures the right hinge to the system board and the palm-rest and keyboard assembly.
5. Open the display assembly at an angle and slide the palm-rest and keyboard assembly from the display assembly.
6. After performing all the above steps, you are left with the display assembly.
Removing and installing components 31
Installing the display assembly
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following images indicate the location of the display assembly and provide a visual representation of the installation
procedure.
32 Removing and installing components
Steps
1. Place the display assembly on a clean surface.
2. Align and place the palm-rest and keyboard assembly at an angle with the display assembly.
3. Align the screw holes on the display hinges with the screw holes on the palm-rest and keyboard assembly.
4. Replace the screw (M2x2) that secures the right hinge to the system board and the palm-rest and keyboard assembly.
5. Replace the two screws (M2x2) that secure the left hinge to the palm-rest and keyboard assembly.
6. Lift the mylar that covers the display-cable connector on the system board.
7. Connect the display cable to the connector on the system board.
Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.
Touchpad
Removing the touchpad
Prerequisites
1. Follow the procedure in Before working inside your computer.
Removing and installing components 33
2. Remove the base cover.
3. Remove the 4-cell battery or the 3-cell battery.
About this task
The following image indicates the location of touchpad and provides a visual representation of the removal procedure.
Steps
1. Peel the tape that secures the speaker cables to the touchpad bracket.
2. Remove the two (M2x2) screws that secure the touchpad bracket to the palm-rest and keyboard assembly.
3. Remove the two (M2x2) screws that secure the touchpad to the palm-rest and keyboard assembly.
4. Open the latch and disconnect the touchpad cable from the system board.
5. Peel the tapes that secure the touchpad to the palm-rest and keyboard assembly.
6. Lift the touchpad, along with the cable, off the palm-rest and keyboard assembly.
Installing the touchpad
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of touchpad and provides a visual representation of the installation procedure.
34 Removing and installing components
Steps
1. Align and place the touchpad into the slot on the palm-rest and keyboard assembly.
2. Replace the two (M2x2) screws that secure the touchpad to the palm-rest and keyboard assembly.
3. Adhere the tapes that secure the touchpad to the palm-rest and keyboard assembly.
4. Connect the touchpad cable and close the latch to secure the cable to the system board.
5. Align and place the touchpad bracket into the slot on the palm-rest and keyboard assembly.
6. Replace the two (M2x2) screws that secure the touchpad bracket to the palm-rest and keyboard assembly.
7. Adhere the tape that secures the speaker cables to the touchpad bracket.
Next steps
1. Install the base cover.
2. Install the 4-cell battery or the 3-cell battery.
3. Follow the procedure in After working inside your computer.
Heat sink
Removing the heat sink
Prerequisites
1. Follow the procedure in Before working inside your computer.
CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The
oils in your skin can reduce the heat transfer capability of the thermal grease.
NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you
touch it.
2. Remove the base cover.
About this task
The following image indicates the location of the heat sink and provides a visual representation of the removal procedure.
Removing and installing components 35
Steps
1. Lift the mylar that covers the heat sink on the system board.
2. In reverse sequential order (as indicated on the heat sink), loosen the four captive screws that secure the heat sink to the
system board.
NOTE: The number of screws varies depending on the configuration ordered.
3. Lift the heat sink off the system board.
Installing the heat sink
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.
NOTE: If either the system board or the heat sink is replaced, use the thermal pad/paste provided in the kit to ensure that
thermal conductivity is achieved.
36 Removing and installing components
About this task
The following image indicates the location of the heat sink and provides a visual representation of the installation procedure.
Steps
1. Lift the mylar that covers the heat sink on the system board.
2. Align the screw holes on the heat sink with the screw holes on the system board.
3. In sequential order (as indicated on the heat sink), tighten the seven captive screws that secure the heat sink to the system
board.
NOTE: The number of screws varies depending on the configuration ordered.
Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.
Removing and installing components 37
Power-adapter port
Removing the power-adapter port
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the display assembly.
About this task
The following image indicates the location of power-adapter port and provides a visual representation of the removal procedure.
Steps
1. Remove the screw (M2x3) that secures the power-adapter port to the system board.
2. Disconnect the power-adapter port cable from the system board.
3. Lift the power-adapter port, along with its cable, off the palm-rest and keyboard assembly.
Installing the power-adapter port
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of power-adapter port and provides a visual representation of the installation
procedure.
38 Removing and installing components
Steps
1. Connect the power-adapter port cable to the system board.
2. Replace the screw (M2x3) that secures the power-adapter port to the palm-rest and keyboard assembly.
Next steps
1. Install the base cover.
2. Follow the procedure in After working inside your computer.
I/O board
Removing the I/O board
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the display assembly.
About this task
The following image indicates the location of I/O board and provides a visual representation of the removal procedure.
Removing and installing components 39
Steps
1. Peel the tape that secures the I/O-board cable to the I/O board.
2. Open the latch and disconnect the I/O-board cable from the I/O board.
3. Peel the tape that secures the I/O-board cable to the fan.
4. Remove the two screws (M2x3) that secure the I/O board to the palm-rest and keyboard assembly.
5. Lift the I/O board off the palm-rest and keyboard assembly.
Installing the I/O board
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of I/O board and provides a visual representation of the installation procedure.
40 Removing and installing components
Steps
1. Align and place the I/O board on the palm-rest and keyboard assembly.
2. Replace the two screws (M2x3) that secure the I/O board to the palm-rest and keyboard assembly.
3. Connect the I/O-board cable and close the latch to secure the cable to the I/O board.
4. Adhere the tape that secures the I/O-board cable to the fan.
5. Adhere the tape that secures the I/O-board cable to the I/O board.
Next steps
1. Install the fan.
2. Install the base cover.
3. Follow the procedure in After working inside your computer.
System board
Removing the system board
Prerequisites
1. Follow the procedure in Before working inside your computer.
NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup
program after you replace the system board.
NOTE: Replacing the system board removes any changes that you have made to the BIOS using the BIOS setup
program. You must make the appropriate changes again after you replace the system board.
NOTE: Before disconnecting the cables from the system board, note the location of the connectors so that you can
reconnect the cables correctly after you replace the system board.
2. Remove the base cover.
3. Remove the 4-cell battery or the 3-cell battery.
4. Remove the fan.
5. Remove the heat sink.
Removing and installing components 41
6. Remove the solid state drive.
About this task
1. fan cable 2. display cable
3. power-adapter port cable 4. speaker cable
5. keyboard backlight cable 6. keyboard cable
7. battery cable 8. touchpad cable
9. I/O-board cable 10. fingerprint-reader cable
11. coin-cell battery cable
The following images indicate the location of the system board and provide a visual representation of the removal procedure.
42 Removing and installing components
Removing and installing components 43
Steps
1. Remove the screw (M2x3) that secures the left display hinge to the system board.
2. Lift the left display hinge away from the system board.
3. Lift the Mylar that covers the wireless card.
4. Remove the screw (M2x2.5) that secures the wireless-card bracket to the system board.
5. Lift the wireless-card bracket off the system board.
6. Disconnect the antenna cables from the system board.
7. Lift the Mylar that covers the display cable.
8. Open the latch, and disconnect the display cable from the system board.
9. Peel off the tape that adheres the power-adapter port cable to the system board.
10. Disconnect the power-adapter port cable from the system board.
11. Lift the Mylar that covers the cable connectors on the system board.
12. Disconnect the coin-cell battery cable from the system board.
13. Open the latch, and disconnect the fingerprint-reader cable, I/O-board cable, touchpad cable, keyboard cable and keyboard-
backlit cable from the system board.
14. Disconnect the speaker cable from the system board.
15. Lift the system board off the palm-rest and keyboard assembly.
44 Removing and installing components
Installing the system board
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup
program after you replace the system board.
NOTE: Replacing the system board removes any changes that you have made to the BIOS using the BIOS setup program.
You must make the appropriate changes again after you replace the system board.
About this task
1. fan cable 2. display cable
3. power-adapter port cable 4. speaker cable
5. keyboard backlight cable 6. keyboard cable
7. battery cable 8. touchpad cable
9. I/O-board cable 10. fingerprint-reader cable
11. coin-cell battery cable
The following images indicate the location of the system board and provide a visual representation of the installation procedure.
Removing and installing components 45
46 Removing and installing components
Steps
1. Align the system board on the palm-rest and keyboard assembly.
NOTE: There is a screw hole on the system board that is marked "Inspiron 7300", only install a screw into this location
when installing system board for Inspiron 7300.
2. Lift the Mylar that covers the cable connectors on the system board.
3. Connect the coin-cell battery cable to the system board.
4. Connect the fingerprint-reader cable, I/O-board cable, touchpad cable, keyboard cable and keyboard-backlit cable to the
system board and close the latch to secure the cables.
5. Connect the speaker cable to the system board.
6. Connect the power-adapter port cable to the system board.
7. Adhere the tape that secures the power-adapter port cable to the system board.
8. Lift the Mylar that covers the display cable.
Removing and installing components 47
9. Connect the display cable to the system board and close the latch the secure the cable.
10. Place the wireless-card bracket on the wireless card.
The following table provides the antenna-cable color scheme for the wireless card that is supported by your computer.
Table 2. Antenna-cable color scheme
Connectors on the
wireless card
Antenna-cable color Silkscreen marking
Main White MAIN △ (white triangle)
Auxiliary Black AUX ▲ (black triangle)
11. Replace the screw (M2x2.5) that secures the wireless-card bracket to the system board.
12. Align the screw hole on the left display hinge to the screw hole on the system board.
13. Replace the screw (M2x3) that secures the left display hinge to the system board.
Next steps
1. Install the solid state drive.
2. Install the heat sink.
3. Install the fan.
4. Install the 4-cell battery or the 3-cell battery.
5. Install the base cover.
6. Follow the procedure in After working inside your computer.
Palm-rest and keyboard assembly
Removing the palm-rest and keyboard assembly
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the 4-cell battery or the 3-cell battery.
4. Remove the speakers.
5. Remove the display assembly.
6. Remove the power-adapter port.
7. Remove the touchpad.
About this task
The following image indicates the palm-rest and keyboard assembly and provides a visual representation of the removal
procedure.
48 Removing and installing components
Steps
After performing the steps in the pre-requisites, we are left with the palm-rest and keyboard assembly.
NOTE: System board can be removed with heatsink attached.
Installing the palm-rest and keyboard assembly
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the palm-rest and keyboard assembly and provides a visual representation of the installation
procedure.
Removing and installing components 49
Steps
Place the palm-rest and keyboard assembly on a flat surface.
Next steps
1. Install the touchpad.
2. Install the power-adapter port.
3. Install the display assembly.
4. Install the speakers.
5. Install the 4-cell battery or the 3-cell battery.
6. Install the base cover.
7. Follow the procedure in After working inside your computer.
Power button with fingerprint reader
Removing the power button with fingerprint reader
Prerequisites
1. Follow the procedure in Before working inside your computer.
2. Remove the base cover.
3. Remove the 4-cell battery or the 3-cell battery.
4. Remove the speakers.
5. Remove the display assembly.
6. Remove the power-adapter port.
7. Remove the power button with fingerprint reader.
About this task
The following image indicates the location of power-adapter port and provides a visual representation of the removal procedure.
50 Removing and installing components
Steps
1. Peel off the mylar tape that secures the power button with fingerprint reader cable connection.
2. Disconnect the power button with fingerprint reader cable from the connector on the palm-rest and keyboard assembly.
3. Lift the power button with fingerprint reader off the palm-rest and keyboard assembly.
Installing the power button with fingerprint reader
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The following image indicates the location of power-adapter port and provides a visual representation of the installation
procedure.
Removing and installing components 51
Steps
1. Align the power button with fingerprint reader on the palm-rest and keyboard assembly.
2. Connect the power button with fingerprint reader cable to the connector on the palm-rest and keyboard assembly.
3. Adhere the mylar tape that secures the power button with fingerprint reader cable connection.
Next steps
1. Install the power button with fingerprint reader.
2. Install the power-adapter port.
3. Install the display assembly.
4. Install the speakers.
5. Install the 4-cell battery or the 3-cell battery.
6. Install the base cover.
7. Follow the procedure in After working inside your computer.
52 Removing and installing components
System setup
CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program.
Certain changes can make your computer work incorrectly.
NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed.
NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen
information for future reference.
Use the BIOS Setup program for the following purposes:
●Get information about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive.
●Change the system configuration information.
●Set or change a user-selectable option, such as the user password, type of hard drive installed, and enabling or disabling
base devices.
Entering BIOS setup program
Steps
1. Turn on your computer.
2. Press F2 immediately to enter the BIOS setup program.
NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the desktop. Then,
turn off your computer and try again.
Navigation keys
NOTE: For most of the System Setup options, changes that you make are recorded but do not take effect until you restart
the system.
Table 3. Navigation keys
Keys Navigation
Up arrow Moves to the previous field.
Down arrow Moves to the next field.
Enter Selects a value in the selected field (if applicable) or follow
the link in the field.
Spacebar Expands or collapses a drop-down list, if applicable.
Tab Moves to the next focus area.
NOTE: For the standard graphics browser only.
Esc Moves to the previous page until you view the main screen.
Pressing Esc in the main screen displays a message that
prompts you to save any unsaved changes and restarts the
system.
4
54 System setup
One time boot menu
To enter one time boot menu, turn on your computer, and then press F2 immediately.
NOTE: It is recommended to shutdown the computer if it is on.
The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options
are:
●Removable Drive (if available)
●STXXXX Drive (if available)
NOTE: XXX denotes the SATA drive number.
●Optical Drive (if available)
●SATA Hard Drive (if available)
●Diagnostics
NOTE: Choosing Diagnostics, will display the SupportAssist diagnostics screen.
The boot sequence screen also displays the option to access the System Setup screen.
System setup options
NOTE: Depending on this computer and its installed devices, the items that are listed in this section may or may not be
displayed.
Table 4. System setup options—Overview menu
Overview
BIOS Version Displays the BIOS version number.
Service Tag Displays the Service Tag of the computer.
Asset Tag Displays the Asset Tag of the computer.
Manufacture Date Displays the manufacture date of the computer.
Ownership Date Displays the ownership date of the computer.
Express Service Code Displays the express service code of the computer.
Ownership Tag Displays the ownership tag of the computer.
Signed Firmware Update Displays whether the signed firmware update is enabled.
Battery Displays the battery health information.
Primary Displays the primary battery.
Battery Level Displays the battery level.
Battery State Displays the battery state.
Health Displays the battery health.
AC Adapter Displays whether an AC adapter is installed.
Processor Information
Processor Type Displays the processor type.
Maximum Clock Speed Displays the maximum processor clock speed.
Minimum Clock Speed Displays the minimum processor clock speed.
Current Clock Speed Displays the current processor clock speed.
Core Count Displays the number of cores on the processor.
Processor ID Displays the processor identification code.
Processor L2 Cache Displays the processor L2 Cache size.
System setup 55
Table 4. System setup options—Overview menu (continued)
Overview
Processor L3 Cache Displays the processor L3 Cache size.
Microcode Version Displays the microcode version.
Intel Hyper-Threading Capable Displays whether the processor is Hyper-Threading (HT) capable.
64-Bit Technology Displays whether 64-bit technology is used.
Memory Information
Memory Installed Displays the total computer memory installed.
Memory Available Displays the total computer memory available.
Memory Speed Displays the memory speed.
Memory Channel Mode Displays single or dual channel mode.
Memory Technology Displays the technology that is used for the memory.
Device Information
Panel Type Displays the Panel Type of the computer.
Video Controller Displays the integrate graphics information of the computer.
Video Memory Displays the video memory information of the computer.
Wi-Fi Device Displays the wireless device information of the computer.
Native Resolution Displays the native resolution of the computer.
Video BIOS Version Displays the video BIOS version of the computer.
Audio Controller Displays the audio controller information of the computer.
Bluetooth Device Displays the Bluetooth device information of the computer.
Table 5. System setup options—Boot Configurations menu
Boot Configurations
Boot Sequence
Boot Mode: UEFI only Displays the boot mode of this computer.
Enable Boot Devices Enables or disables boot devices for this computer.
Boot Sequence Displays the boot sequence.
Secure Boot
Enable Secure Boot Enables or disables the computer to boos using only validated boot software.
Default: OFF.
NOTE: For Secure Boot to be enabled, the computer needs to be in UEFI
boot mode and the Enable Legacy Option ROMs option needs to be turned
off.
Secure Boot Mode Selects the Secure Boot operation mode.
Default: Deployed Mode.
NOTE: Deployed Mode should be selected for normal operation of Secure
Boot.
Expert Key Management
Enable Custom Mode Enables or disables the keys in the PK, KEK, db, and dbx security key
databases to be modified.
Default: OFF.
56 System setup
Table 5. System setup options—Boot Configurations menu (continued)
Boot Configurations
Custom Mode Key Management Selects the custom values for expert key management.
Default: PK.
Table 6. System setup options—Integrated Devices menu
Integrated Devices
Date/Time
Date Sets the computer date in MM/DD/YYYY format. Changes to the date take
effect immediately.
Time Sets the computer time in HH/MM/SS 24-hour format. You can switch
between 12-hour and 24-hour clock. Changes to the time take effect
immediately.
Enable Camera Enables or disables camera.
Default: ON.
USB Configuration
Enable Boot Support Enables or disables booting from USB mass storage devices such as external
hard drive, optical drive, and USB drive.
Enable External USB Ports Enables or disables USB ports to be functional in an operating system
environment.
Disable USB4 PCIE Tunneling Default: OFF.
Table 7. System setup options—Storage menu
Storage
SATA/NVMe Operation Configures operating mode of the integrated storage device controller.
Default: RAID on. Storage device is configured to support RAID (Intel Rapid
Restore Technology).
Storage Interface Enables or disables various onboard drives.
M.2 PCIe SSD Default: ON.
Enable SMART Reporting Enables or disables SMART (Self-Monitoring, Analysis, and Reporting
Technology) during computer startup to report hard drive errors.
Default: OFF.
Drive Information Displays the information of various onboard drives.
Table 8. System setup options—Display menu
Display
Display Brightness
Brightness on battery power Sets the screen brightness when the computer is running on battery power.
Brightness on AC power Sets the screen brightness when the computer is running on AC power.
EcoPower Enables or disables EcoPower which increases the battery life by reducing the
screen brightness when appropriate.
Default: ON.
Full screen logo Enabled or disabled the computer to display full screen logo if the image match
screen resolution.
Default: OFF.
System setup 57
Table 9. System setup options—Connection menu
Connection
Wireless Device Enable Enable or disable internal WLAN/Bluetooth devices.
WLAN Default: ON.
Bluetooth Default: ON.
Enable UEFI Network Stack Enables or disables to allow pre-OS and early OS networking features to use
any enabled NICs.
Default: ON.
Table 10. System setup options—Power menu
Power
Battery Charge Configuration Enables the computer to run on battery during power usage hours. Use the
below options to prevent AC power usage between certain times of each day.
Default: Adaptive. Battery settings are adaptively optimized based on your
typical battery usage pattern.
Enable Advanced Battery Charge
Configuration
Enables Advanced Battery Charge Configuration from the beginning of the day
to a specified work period. Advanced Battery Charged maximizes battery
health while still supporting heavy use during the work day.
Default: OFF.
Thermal Management Enables or disables processor heat management to adjust system performance.
Default: Optimized.
Enable USB Wake Support Enables the USB devices to wake the computer from Standby mode.
Default: OFF.
Block Sleep Blocks the computer from entering Sleep (S3) mode in the operating system.
Default: OFF.
NOTE: If enabled, the computer will not go to sleep, Intel Rapid Start will
be disabled automatically, and the operating system power option will be
blank if it was set to Sleep.
Lid Switch Enables the computer to power up from the off state whenever the lid is
opened.
Default: ON.
Enable Intel Speed Shift Technology Enables or disables Intel Speed Shift Technology support which enables the
operating system to select the appropriate processor performance
automatically.
Default: ON.
Table 11. System setup options—Security menu
Security
Intel Platform Trust Technology On Enables or disables Platform Trust Technology (PTT) visibility to the operating
system.
Default: ON.
PPI Bypass for Clear Commands Enables or disables the operating system to skip BIOS Physical Presence
Interface (PPI) user prompts when issuing the Clear command.
Default: OFF.
58 System setup
Table 11. System setup options—Security menu (continued)
Security
Clear Enables or disables the computer to clear the PTT owner information, and
returns the PTT to the default state.
Default: OFF.
SMM Security Mitigation Enables or disables additional UEFI SMM Security Mitigation protections.
Default: OFF.
NOTE: This feature may cause compatibility issues or loss of functionality
with some legacy tools and applications.
Start Data Wipe CAUTION: This Secure Wipe Operation will delete information in a
way that it cannot be reconstructed.
If enabled, the BIOS will queue up a data wipe cycle for storage devices that
are connected to the motherboard on the next reboot.
Default: OFF.
Absolute Enable or disable the BIOS module interface of the optional Absolute
Persistence Service from Absolute Software.
UEFI Boot Path Security Enables or disables the system to prompt the user to enter the Admin
password when booting a UEFI boot path from the F12 boot menu.
Default: Always Except Internal HDD.
Table 12. System setup options—Passwords menu
Passwords
Admin Password Sets, Changes, or deletes the administrator (admin) password (sometimes
called the "setup" password).
System Password Sets, Changes, or deletes the system password.
Password Configuration Control the minimum and maximum number of characters that are allowed for
Admin and System passwords.
Password Bypass Bypass the System (Boot) Password and the internal hard drive password
prompts during a system restart.
Default: Disabled.
Enable Non-Admin Password Changes Enables or disables the user to change the system and hard drive password
without the need for admin password.
Default: ON.
Enable Admin Setup Lockout Enables or disables the user from entering BIOS Setup when an Admin
Password is set.
Default: OFF.
Enable Master Password Lockout Enables or disables the master password support.
Default: OFF.
Table 13. System setup options—Update, Recovery menu
Update, Recovery
Enable UEFI Capsule Firmware Updates Enables or disables BIOS updates through UEFI capsule update packages.
BIOS Recovery from Hard Drive Enables the computer to recover from a bad BIOS image, as long as the Boot
Block portion is intact and functioning.
Default: ON.
System setup 59
Table 13. System setup options—Update, Recovery menu (continued)
Update, Recovery
NOTE: BIOS recovery is designed to fix the main BIOS block and cannot
work if the Boot Block is damaged. In addition, this feature cannot work in
the event of EC corruption, ME corruption, or a hardware issue. The
recovery image must exist on an unencrypted partition on the drive.
Allow BIOS Downgrade Controls flashing of the system firmware to previous revisions.
Default: ON.
SupportAssist OS Recovery Enables or disables the boot flow for SupportAssist operating system Recovery
tool in the even of certain system errors.
Default: ON.
BIOSConnect Enables or disables attempting cloud service OS recovery.
Default: ON.
Dell Auto OS Recovery Threshold Controls the automatic boot flow for SupportAssist System Resolution Console
and for Dell operating system Recovery tool.
Default: 2.
Table 14. System setup options—System Management menu
System Management
Service Tag Displays the Service Tag of the computer.
Asset Tag Creates a system Asset Tag that can be used by an IT administrator to
uniquely identify a particular system. Once set in BIOS, the Asset Tag cannot
be changed.
Wake on AC Enables the computer to turn on and go to boot when AC power is supplied to
the computer.
Default: OFF.
Auto on Time Enables the computer to automatically power on for defined days and times.
Default: Disabled. The system will not automatically power up.
Table 15. System setup options—Keyboard menu
Keyboard
Fn Lock Options Enables or disables the Fn lock mode.
Default: ON.
Lock Mode Default: Lock Mode Secondary. Lock Mode Secondary = If this option is
selected, the F1-F12 keys scan the code for their secondary functions.
OROM Keyboard Access Enables or disables to enter Option ROM configuration via hotkeys during
boot.
Default: Enabled.
Table 16. System setup options—Pre-boot behavior menu
Pre-boot Behavior
Enable Adapter Warnings Enables the computer to display adapter warning messages during boot.
Default: ON.
Warnings and Errors Selects an action on encountering a warning or error during boot.
60 System setup
Table 16. System setup options—Pre-boot behavior menu (continued)
Pre-boot Behavior
Default: Prompt on Warnings and Errors. Stop, prompt and wait for user input
when warnings or errors are detected.
NOTE: Errors deemed critical to the operation of the computer hardware
will always halt the computer.
Enable Dock Warning Messages Enables or disables dock warning messages.
Default: ON.
Fastboot Configures the speed of the UEFI boot process.
Default: Thorough. Performs complete hardware and configuration initialization
during boot.
Extend BIOS POST Time Configures the BIOS POST (Power-On Self-Test) load time.
Default: 0 seconds.
Table 17. System setup options—Virtualization menu
Virtualization
Intel Virtualization Technology Enables the computer to run a virtual machine monitor (VMM).
Default: ON.
VT for Direct I/O Enables the computer to perform Virtualization Technology for Direct I/O (VT-
d). VT-d is an Intel method that provides virtualization for memory map I/O.
Default: ON.
Table 18. System setup options—Performance menu
Performance
Multi-Core Support Changes the number of CPU cores available to the operating system. The
default value is set to the maximum number of cores.
Default: All Cores.
Intel SpeedStep Enables or disables the Intel SpeedStep Technology to dynamically adjust
processor voltage and core frequency, decreasing average power consumption
and heat production.
Default: ON.
Enable C-State Control Enables or disables the CPU's ability to enter and exit low-power states.
Default: ON.
Intel TurboBoost Technology Enabled or disabled the Intel TurboBoost mode of the processor. If enabled, the
Intel TurboBoost driver increases the performance of the CPU or graphics
processor.
Default: ON.
Intel Hyper-Threading Technology Enables or disables the Intel Hyper-Threading Technology to use processor
resources more efficiently.
Default: ON.
Table 19. System setup options—System Logs menu
System Logs
BIOS Event Log Displays BIOS events.
Default: Keep.
System setup 61
Table 19. System setup options—System Logs menu (continued)
System Logs
Thermal Event Log Displays Thermal events.
Default: Keep.
Power Event Log Displays Power events.
Default: Keep.
Updating the BIOS in Windows
Prerequisites
It is recommended to update your BIOS (System Setup), when you replace the system board or if an update is available. For
laptops, ensure that your computer battery is fully charged and connected to a power outlet.
About this task
NOTE: If BitLocker is enabled, it must be suspended before updating the system BIOS, and then re-enabled after the BIOS
update is completed.
Steps
1. Restart the computer.
2. Go to www.dell.com/support.
●Enter the Service Tag or Express Service Code and click Submit.
●Click Detect Product and follow the on-screen instructions.
3. If you are unable to detect or find the Service Tag, click Choose from all products.
4. Choose the Products category from the list.
NOTE: Choose the appropriate category to reach the product page.
5. Select your computer model and the Product Support page of your computer appears.
6. Click Get drivers, and then click Drivers and Downloads.
The Drivers and Downloads section is displayed.
7. Click Find it myself.
8. Click BIOS to view the BIOS versions.
9. Identify the latest BIOS file and click Download.
10. Select your preferred download method in the Please select your download method below window, and then click
Download File.
The File Download window appears.
11. Click Save to save the file on your computer.
12. Click Run to install the updated BIOS settings on your computer.
Follow the on-screen instructions.
Updating BIOS on systems with BitLocker enabled
CAUTION: If BitLocker is not suspended before updating the BIOS, the next time you reboot the system it will
not recognize the BitLocker key. You will then be prompted to enter the recovery key to progress and the
system will ask for this on each reboot. If the recovery key is not known this can result in data loss or an
unnecessary operating system re-install. For more information on this subject, see Knowledge Article:
https://www.dell.com/support/article/sln153694
62 System setup
Updating your system BIOS using a USB flash drive
About this task
If the computer cannot load into Windows but there is still a need to update the BIOS, download the BIOS file using another
computer and save it to a bootable USB flash drive.
NOTE: You must use a bootable USB flash drive. For more information, see the knowledge base article SLN143196.
Steps
1. Download the BIOS update .exe file to another computer.
2. Copy the .exe file onto the bootable USB flash drive.
3. Insert the USB flash drive into the computer that requires the BIOS update.
4. Restart the computer and press F12 when the Dell logo appears to display the One Time Boot Menu.
5. Using arrow keys, select USB Storage Device and press Enter.
6. The computer restarts to a Diag C:\> prompt.
7. Run the file by typing the complete filename and press Enter.
8. The BIOS Update Utility is displayed. Follow the on-screen instructions.
Figure 1. DOS BIOS Update Screen
Updating the Dell BIOS in Linux and Ubuntu
environments
If you want to update the system BIOS in a Linux environment such as Ubuntu, see https://www.dell.com/support/article/
sln171755/.
Flashing the BIOS from the F12 One-Time boot menu
Update your computer BIOS using the BIOS update.exe file that is copied to a FAT32 USB drive and booting from the F12 One-
Time boot menu.
About this task
BIOS Update
System setup 63
You can run the BIOS update file from Windows using a bootable USB drive or you can also update the BIOS from the F12 One-
Time boot menu on the computer.
Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12 One-
Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the
BIOS supports this BIOS update option.
NOTE: Only computers with BIOS Flash Update option in the F12 One-Time boot menu can use this function.
Updating from the One-Time boot menu
To update your BIOS from the F12 One-Time boot menu, you need the following:
●USB drive formatted to the FAT32 file system (key does not have to be bootable)
●BIOS executable file that you downloaded from the Dell Support website and copied to the root of the USB drive
●AC power adapter that is connected to the computer
●Functional computer battery to flash the BIOS
Perform the following steps to perform the BIOS update flash process from the F12 menu:
CAUTION: Do not turn off the computer during the BIOS update process. The computer may not boot if you turn
off your computer.
Steps
1. From a turn off state, insert the USB drive where you copied the flash into a USB port of the computer.
2. Turn on the computer and press F12 to access the One-Time Boot Menu, select BIOS Update using the mouse or arrow keys
then press Enter.
The flash BIOS menu is displayed.
3. Click Flash from file.
4. Select external USB device.
5. Select the file and double-click the flash target file, and then click Submit.
6. Click Update BIOS. The computer restarts to flash the BIOS.
7. The computer will restart after the BIOS update is completed.
System and setup password
Table 20. System and setup password
Password type Description
System password Password that you must enter to log on to your system.
Setup password Password that you must enter to access and make changes to
the BIOS settings of your computer.
You can create a system password and a setup password to secure your computer.
CAUTION: The password features provide a basic level of security for the data on your computer.
CAUTION: Anyone can access the data stored on your computer if it is not locked and left unattended.
NOTE: System and setup password feature is disabled.
Assigning a system setup password
Prerequisites
You can assign a new System or Admin Password only when the field Enter the old password is grayed out.
64 System setup
About this task
To enter the system setup, press F2 immediately after a power-on or reboot.
Steps
1. In the System BIOS or System Setup screen, click Passwords on the left pane.
The Passwords screen is displayed.
2. Create a password in Enter the new password field, and press Enter.
Use the following guidelines to assign the system password:
●A password can have up to 32 characters.
●The password can contain the numbers 0 through 9.
●Only lower case letters are valid, upper case letters are not allowed.
●Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`).
3. Reenter the new password and press Enter to confirm.
4. Click APPLY CHANGES and a message prompts you to save the changes.
5. Click EXIT to restart the computer.
Deleting or changing an existing system or admin password
About this task
To enter the System Setup, press F2 immediately after a power-on or reboot.
Steps
1. In the System BIOS or System Setup screen, click Passwords in the left pane.
The Passwords screen is displayed.
2. In the Passwords screen, alter, or delete the existing system/admin password.
NOTE: If you change the System and/or Admin password, reenter the new password when prompted. If you delete the
System and Admin password, confirm the deletion when prompted.
3. Click APPLY CHANGES and a message prompts you to save the changes.
4. Click EXIT to save the changes and exit from System Setup.
The computer restarts.
Clearing CMOS settings
About this task
CAUTION: Clearing CMOS settings will reset the BIOS settings on your computer.
Steps
1. Remove the base cover.
2. Remove the battery.
3. Remove the coin-cell battery.
4. Wait for one minute.
5. Install the coin-cell battery.
6. Install the battery.
7. Install the base cover.
System setup 65
Clearing BIOS (System Setup) and System passwords
About this task
To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell.
NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying
Windows or your application.
66 System setup
Troubleshooting
Dell SupportAssist Pre-boot System Performance
Check diagnostics
About this task
The SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell
SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS
internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to:
●Run tests automatically or in an interactive mode
●Repeat tests
●Display or save test results
●Run thorough tests to introduce additional test options to provide extra information about the failed device(s)
●View status messages that inform you if tests are completed successfully
●View error messages that inform you of problems encountered during testing
NOTE: Some tests for specific devices require user interaction. Always ensure that you are present at the computer
terminal when the diagnostic tests are performed.
For more information, see Resolve Hardware Issues With Built-in and Online Diagnostics (SupportAssist ePSA, ePSA or PSA
Error Codes) .
Running the SupportAssist Pre-Boot System Performance Check
Steps
1. Turn on your computer.
2. As the computer boots, press the F12 key as the Dell logo appears.
3. On the boot menu screen, select the Diagnostics option.
4. Click the arrow at the bottom left corner.
Diagnostics front page is displayed.
5. Click the arrow in the lower-right corner to go to the page listing.
The items detected are listed.
6. To run a diagnostic test on a specific device, press Esc and click Yes to stop the diagnostic test.
7. Select the device from the left pane and click Run Tests.
8. If there are any issues, error codes are displayed.
Note the error code and validation number and contact Dell.
Validation Tools
This section contains information on how to validate the SupportAssist ePSA, ePSA or PSA error codes.
Error code verification can be done using below two methods :
●Online Enhanced Preboot System Assessment Validation Tool.
●QR scanning using QR APP on Smart Phone.
5
Troubleshooting 67
Online SupportAssist On-board Diagnostics Error Codes Validation Tool
Usage Guide
Steps
1. User to obtain information from SupportAssist error windows.
2. Navigate to https://www.dell.com/support/diagnose/Pre-boot-Analysis.
3. Enter error code, validation code, and service tag. Part serial number is optional.
NOTE: For error code, use only the last 3 or 4 digits of the code. (user can enter 0142 or 142 instead of 2000–0142.)
4. Click on Submit once all the necessary information is entered.
68 Troubleshooting
Results
Valid Error Code Example
After entering the correct information, the online tools will direct the user to the above screen which contains information on :
Troubleshooting 69
●Confirmation of the error code and result outcome
●Suggested Part Replacement
●If customer is still covered under Dell Warranty
●Case reference number if there is an open case under the service tag
Invalid Error Code Example
QR APP Validation Tool
About this task
Besides using the online tool, customers can also validate the error code by scanning the QR code with a QR APP on a
smartphone.
Steps
1. User to obtain the QR code from SupportAssist On-board Diagnostics error screen.
2. User can use any QR code scanner application through the smartphone to scan the QR code.
70 Troubleshooting
3. The QR code scanner application will scan the code and automatically generate a link. Click the link to proceed.
Troubleshooting 71
Results
The link generated will take the customer to the Dell Support website which contains information on:
●Confirmation of the error code and result outcome
●Suggested Part Replacement
●If customer is still covered under Dell Warranty
●Case reference number if there is an open case under the service tag
72 Troubleshooting
LCD Built-in Self Test (BIST)
Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent
problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and PC settings.
When you notice screen abnormalities like flickering, distortion, clarity issues, fuzzy or blurry image, horizontal or vertical lines,
color fade etc., it is always a good practice to isolate the LCD (screen) by running the Built-In Self Test (BIST).
How to invoke LCD BIST Test
1. Power off the Dell laptop.
2. Disconnect any peripherals that are connected to the laptop. Connect only the AC adapter (charger) to the laptop.
3. Ensure that the LCD (screen) is clean (no dust particles on the surface of the screen).
4. Press and hold D key and Power on the laptop to enter LCD built-in self test (BIST) mode. Continue to hold the D key, until
you see color bars on the LCD (screen).
5. The screen will display multiple color bars and change colors on the entire screen to red, green, and blue.
6. Carefully inspect the screen for abnormalities.
7. Press Esc key to exit.
NOTE: Dell SupportAssist Pre-boot diagnostics upon launch, initiates an LCD BIST first, expecting a user intervention
confirm functionality of the LCD.
Troubleshooting 73
M-BIST
M-BIST (Built In Self-Test) diagnostics tool, featuring improved accuracy in system board failures.
NOTE: M-BIST can be manually initiated before POST (Power On Self Test).
How to run M-BIST
NOTE: M-BIST must be initiated on the system from a power-off state either connected to AC power or with battery only.
1. Press and hold both the M key on the keyboard and the power button to initiate M-BIST.
2. With both the M key and the power button held down, the battery indicator LED may exhibit two states:
a. OFF: No fault detected with the system board
b. AMBER: Indicates a problem with the system board
System diagnostic lights
Battery-status light
Indicates the power and battery-charge status.
Solid white — Power adapter is connected and the battery has more than 5 percent charge.
Amber — Computer is running on battery and the battery has less than 5 percent charge.
Off
●Power adapter is connected and the battery is fully charged.
●Computer is running on battery and the battery has more than 5 percent charge.
●Computer is in sleep state, hibernation, or turned off.
The power and battery-status light blinks amber along with beep codes indicating failures.
For example, the power and battery-status light blinks amber two times followed by a pause, and then blinks white three times
followed by a pause. This 2,3 pattern continues until the computer is turned off indicating no memory or RAM is detected.
The following table shows different power and battery-status light patterns and associated problems.
Table 21. LED codes
Diagnostic light codes Problem description
1,1 TPM detection failure
1,2 Unrecoverable SPI flash failure
1,5 i-Fuse failure
1,6 EC internal failure
2,1 Processor failure
2,2 System board: BIOS or ROM (Read-Only
Memory) failure
2,3 No memory or RAM (Random-Access Memory)
detected
2,4 Memory or RAM (Random-Access Memory)
failure
2,5 Invalid memory installed
2,6 System-board or chipset error
2,7 Display failure
2,8 LCD power rail failure.
74 Troubleshooting
Table 21. LED codes (continued)
Diagnostic light codes Problem description
3,1 Coin-cell battery failure
3,2 PCI, video card/chip failure
3,3 Recovery image not found
3,4 Recovery image found but invalid
3,5 Power-rail failure
3,6 System BIOS Flash incomplete
3,7 Management Engine (ME) error
Camera status light: Indicates whether the camera is in use.
●Solid white — Camera is in use.
●Off — Camera is not in use.
Caps Lock status light: Indicates whether Caps Lock is enabled or disabled.
●Solid white — Caps Lock enabled.
●Off — Caps Lock disabled.
Recovering the operating system
When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell
SupportAssist OS Recovery.
Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows 10 operating
system. It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating
system. It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its
factory state.
You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their
primary operating system due to software or hardware failures.
For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at
www.dell.com/support.
Flea power release
About this task
Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has
been disconnected from the system board. The following procedure provides the instructions on how to release the flea power:
Steps
1. Turn off your computer.
2. Remove the base cover.
NOTE: The battery must be disconnected from the system board, see Step 2 in Removing the battery.
3. Press and hold the power button for 15 seconds to drain the flea power.
4. Install the base cover.
5. Turn on your computer.
Troubleshooting 75
WiFi power cycle
About this task
If your computer is unable to access the Internet due to WiFi connectivity issues, a WiFi power cycle procedure may be
performed. The following procedure provides the instructions on how to conduct a WiFi power cycle:
NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device.
Steps
1. Turn off your computer.
2. Turn off the modem.
3. Turn off the wireless router.
4. Wait for 30 seconds.
5. Turn on the wireless router.
6. Turn on the modem.
7. Turn on your computer.
76 Troubleshooting
Getting help and contacting Dell
Self-help resources
You can get information and help on Dell products and services using these self-help resources:
Table 22. Self-help resources
Self-help resources Resource location
Information about Dell products and services www.dell.com
My Dell
Tips
Contact Support In Windows search, type Contact Support, and press
Enter.
Online help for operating system www.dell.com/support/windows
www.dell.com/support/linux
Troubleshooting information, user manuals, set up
instructions, product specifications, technical help blogs,
drivers, software updates, and so on.
www.dell.com/support
Dell knowledge base articles for a variety of computer
concerns
1. Go to www.dell.com/support.
2. On the menu bar at the top of the Support page, select
Support > Knowledge Base.
3. In the Search field on the Knowledge Base page, type the
keyword, topic, or model number, and then click or tap the
search icon to view the related articles.
Learn and know the following information about your product:
●Product specifications
●Operating system
●Setting up and using your product
●Data backup
●Troubleshooting and diagnostics
●Factory and system restore
●BIOS information
See Me and My Dell at www.dell.com/support/manuals.
To locate the Me and My Dell relevant to your product,
identify your product through one of the following:
●Select Detect Product.
●Locate your product through the drop-down menu under
View Products.
●Enter the Service Tag number or Product ID in the
search bar.
Contacting Dell
To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell.
NOTE: Availability varies by country/region and product, and some services may not be available in your country/region.
NOTE: If you do not have an active Internet connection, you can find contact information about your purchase invoice,
packing slip, bill, or Dell product catalog.
6
Getting help and contacting Dell 77