Table of Contents
- Inspiron 13 5000 Service Manual
- Before working inside your computer
- After working inside your computer
- Removing the base cover
- Replacing the base cover
- Removing the battery
- Replacing the battery
- Removing the memory module
- Replacing the memory module
- Removing the wireless card
- Replacing the wireless card
- Removing the coin-cell battery
- Replacing the coin-cell battery
- Removing the fan
- Replacing the fan
- Removing the solid-state drive
- Replacing the solid-state drive
- Removing the touchpad
- Replacing the touchpad
- Removing the speakers
- Replacing the speakers
- Removing the heat sink
- Replacing the heat sink
- Removing the power-adapter port
- Replacing the power-adapter port
- Removing the display assembly
- Replacing the display assembly
- Removing the I/O board
- Replacing the I/O board
- Removing the power button
- Replacing the power button
- Removing the power button with fingerprint reader
- Replacing the power button with fingerprint reader
- Removing the system board
- Replacing the system board
- Removing the palm-rest and keyboard assembly
- Replacing the palm-rest and keyboard assembly
- Removing the display bezel
- Replacing the display bezel
- Removing the camera
- Replacing the camera
- Removing the display panel
- Replacing the display panel
- Removing the display hinges
- Replacing the display hinges
- Removing the display cable
- Replacing the display cable
- Removing the display back-cover and antenna assembly
- Replacing the display back-cover and antenna assembly
- Downloading drivers
- System setup
- System and setup password
- Troubleshooting
- Getting help and contacting Dell
DELL 5370 User Manual
Displayed below is the user manual for 5370 by DELL which is a product in the Notebooks category. This manual has pages.
Related Manuals
Inspiron 13 5000
Service Manual
Computer Model: Inspiron 5370
Regulatory Model: P87G
Regulatory Type: P87G001
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make
better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or
loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
© 2017-2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other
trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be
trademarks of their respective owners.
2018 - 10
Rev. A01
Contents
Before working inside your computer........................... 11
Before you begin .....................................................................................11
Safety instructions...................................................................................11
Recommended tools............................................................................... 12
Screw list................................................................................................ 12
After working inside your computer............................. 15
Removing the base cover.............................................16
Procedure............................................................................................... 16
Replacing the base cover............................................. 19
Procedure............................................................................................... 19
Removing the battery..................................................20
Prerequisites...........................................................................................20
Procedure...............................................................................................20
Replacing the battery..................................................22
Procedure...............................................................................................22
Post-requisites....................................................................................... 22
Removing the memory module.................................... 23
Prerequisites...........................................................................................23
Procedure...............................................................................................24
3
Replacing the memory module.................................... 26
Procedure...............................................................................................26
Post-requisites....................................................................................... 26
Removing the wireless card......................................... 27
Prerequisites...........................................................................................27
Procedure...............................................................................................27
Replacing the wireless card.........................................29
Procedure...............................................................................................29
Post-requisites....................................................................................... 30
Removing the coin-cell battery.................................... 31
Prerequisites........................................................................................... 31
Procedure............................................................................................... 31
Replacing the coin-cell battery....................................33
Procedure...............................................................................................33
Post-requisites....................................................................................... 33
Removing the fan........................................................ 34
Prerequisites...........................................................................................34
Procedure...............................................................................................34
Replacing the fan........................................................ 35
Procedure...............................................................................................35
Post-requisites....................................................................................... 35
Removing the solid-state drive....................................36
Prerequisites...........................................................................................36
Procedure...............................................................................................37
4
Replacing the solid-state drive.................................... 38
Procedure...............................................................................................38
Post-requisites....................................................................................... 38
Removing the touchpad.............................................. 39
Prerequisites...........................................................................................39
Procedure...............................................................................................39
Replacing the touchpad...............................................42
Procedure...............................................................................................42
Post-requisites....................................................................................... 42
Removing the speakers............................................... 43
Prerequisites...........................................................................................43
Procedure...............................................................................................43
Replacing the speakers............................................... 45
Procedure...............................................................................................45
Post-requisites....................................................................................... 45
Removing the heat sink............................................... 46
Prerequisites...........................................................................................46
Procedure...............................................................................................46
Replacing the heat sink............................................... 48
Procedure...............................................................................................48
Post-requisites....................................................................................... 48
Removing the power-adapter port.............................. 49
Prerequisites...........................................................................................49
Procedure.............................................................................................. 50
5
Replacing the power-adapter port...............................53
Procedure ..............................................................................................53
Post-requisites....................................................................................... 53
Removing the display assembly................................... 54
Prerequisites...........................................................................................54
Procedure...............................................................................................54
Replacing the display assembly................................... 59
Procedure ............................................................................................. 59
Post-requisites....................................................................................... 59
Removing the I/O board..............................................60
Prerequisites.......................................................................................... 60
Procedure............................................................................................... 61
Replacing the I/O board.............................................. 64
Procedure ..............................................................................................64
Post-requisites....................................................................................... 64
Removing the power button........................................65
Prerequisites.......................................................................................... 65
Procedure.............................................................................................. 65
Replacing the power button........................................ 67
Procedure ..............................................................................................67
Post-requisites........................................................................................67
Removing the power button with ngerprint reader....68
Prerequisites...........................................................................................68
Procedure...............................................................................................68
6
Replacing the power button with ngerprint reader.... 70
Procedure ..............................................................................................70
Post-requisites........................................................................................70
Removing the system board.........................................71
Prerequisites........................................................................................... 71
Procedure............................................................................................... 71
Replacing the system board.........................................74
Procedure...............................................................................................74
Post-requisites....................................................................................... 75
Entering the Service Tag in the BIOS setup program..............................75
Removing the palm-rest and keyboard assembly......... 76
Prerequisites...........................................................................................76
Procedure...............................................................................................76
Replacing the palm-rest and keyboard assembly......... 78
Procedure...............................................................................................78
Post-requisites........................................................................................78
Removing the display bezel......................................... 79
Prerequisites...........................................................................................79
Procedure...............................................................................................79
Replacing the display bezel.......................................... 81
Procedure .............................................................................................. 81
Post-requisites........................................................................................ 81
Removing the camera..................................................82
Prerequisites...........................................................................................82
Procedure...............................................................................................82
7
Replacing the camera..................................................84
Procedure ..............................................................................................84
Post-requisites....................................................................................... 84
Removing the display panel......................................... 85
Prerequisites.......................................................................................... 85
Procedure.............................................................................................. 85
Replacing the display panel......................................... 88
Procedure ..............................................................................................88
Post-requisites....................................................................................... 88
Removing the display hinges....................................... 89
Prerequisites...........................................................................................89
Procedure...............................................................................................89
Replacing the display hinges........................................ 91
Procedure .............................................................................................. 91
Post-requisites........................................................................................ 91
Removing the display cable......................................... 92
Prerequisites...........................................................................................92
Procedure...............................................................................................92
Replacing the display cable......................................... 94
Procedure...............................................................................................94
Post-requisites....................................................................................... 94
Removing the display back-cover and antenna
assembly..................................................................... 95
Prerequisites.......................................................................................... 95
Procedure.............................................................................................. 95
8
Replacing the display back-cover and antenna
assembly..................................................................... 97
Procedure...............................................................................................97
Post-requisites........................................................................................97
Downloading drivers....................................................98
Downloading the audio driver................................................................. 98
Downloading the graphics driver............................................................ 98
Downloading the USB 3.0 driver.............................................................99
Downloading the Wi-Fi driver................................................................100
Downloading the media-card reader driver............................................ 101
Downloading the chipset driver.............................................................102
Downloading the network driver........................................................... 103
System setup.............................................................105
Boot Sequence.....................................................................................105
Navigation keys.................................................................................... 105
BIOS overview......................................................................................106
Entering BIOS setup program............................................................... 106
Enabling or disabling the USB in BIOS setup program..................... 107
Identifying the storage drive in BIOS setup program....................... 107
Checking the system memory in BIOS setup program.................... 107
System setup options........................................................................... 108
System and setup password....................................... 116
Assigning a system setup password.......................................................116
Deleting or changing an existing system setup password.......................117
Clearing CMOS settings........................................................................ 117
Clearing BIOS (System Setup) and System passwords..........................118
9
Troubleshooting..........................................................119
Flea power release.................................................................................119
Flashing the BIOS..................................................................................119
Flashing BIOS (USB key)...................................................................... 120
Fixing a no-boot issue caused by USB-boot support............................ 120
Enhanced Pre-Boot System Assessment (ePSA) diagnostics................121
Running the ePSA diagnostics.........................................................121
System diagnostic lights....................................................................... 122
Wi-Fi power cycle................................................................................. 123
Getting help and contacting Dell................................ 124
Self-help resources............................................................................... 124
Contacting Dell..................................................................................... 125
10
Before working inside your
computer
NOTE: The images in this document may dier from your computer
depending on the conguration you ordered.
Before you begin
1 Save and close all open les and exit all open applications.
2 Shut down your computer. Click Start → Power → Shut down.
NOTE: If you are using a dierent operating system, see the
documentation of your operating system for shut-down instructions.
3 Disconnect your computer and all attached devices from their electrical outlets.
4 Disconnect all attached network devices and peripherals, such as keyboard,
mouse, and monitor from your computer.
5 Remove any media card and optical disc from your computer, if applicable.
Safety instructions
Use the following safety guidelines to protect your computer from potential damage
and ensure your personal safety.
WARNING: Before working inside your computer, read the safety
information that shipped with your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
WARNING: Disconnect all power sources before opening the computer
cover or panels. After you nish working inside the computer, replace all
covers, panels, and screws before connecting to the electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is
at and clean.
CAUTION: To avoid damaging the components and cards, handle them by
their edges, and avoid touching pins and contacts.
11
CAUTION: You should only perform troubleshooting and repairs as
authorized or directed by the Dell technical assistance team. Damage due
to servicing that is not authorized by Dell is not covered by your warranty.
See the safety instructions that shipped with the product or at
www.dell.com/regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself
by touching an unpainted metal surface, such as the metal at the back of
the computer. While you work, periodically touch an unpainted metal
surface to dissipate static electricity, which could harm internal
components.
CAUTION: When you disconnect a cable, pull on its connector or on its pull
tab, not on the cable itself. Some cables have connectors with locking tabs
or thumb-screws that you must disengage before disconnecting the cable.
When disconnecting cables, keep them evenly aligned to avoid bending any
connector pins. When connecting cables, ensure that the ports and
connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
Recommended tools
The procedures in this document may require the following tools:
• Phillips screwdriver #1
• Plastic scribe
Screw list
Table 1. Screw list
Component Secured to Screw type Quantity Screw image
Base cover Palm-rest and
keyboard
assembly
M2.5x4 7
Battery System board M2x3 4
12
Component Secured to Screw type Quantity Screw image
Display panel Display back-
cover and
antenna
assembly
M2x2.5 4
Fan System board M2x5 2
Hinges Palm-rest and
keyboard
assembly
M2.5x4 6
Hinge brackets Display back-
cover and
antenna
assembly
M2.5x2.5 6
Hinge brackets Display back-
cover and
antenna
assembly
M2x2 2
I/O board Palm-rest and
keyboard
assembly
M2x2 2
Power-button Palm-rest and
keyboard
assembly
M2x3 2
Power button
with ngerprint
reader
(optional)
Palm-rest and
keyboard
assembly
M2x3 2
Solid-state
drive
System board M2x3 1
System board Palm-rest and
keyboard
assembly
M2x2 6
Touchpad Palm-rest and
keyboard
assembly
M2x2 4
13
Component Secured to Screw type Quantity Screw image
Touchpad
(Support
brackets)
Palm-rest and
keyboard
assembly
M2x2.5 3
Wireless-card
bracket
I/O board M2x5 1
14
After working inside your
computer
CAUTION: Leaving stray or loose screws inside your computer may severely
damage your computer.
1 Replace all screws and ensure that no stray screws remain inside your computer.
2 Connect any external devices, peripherals, or cables you removed before
working on your computer.
3 Replace any media cards, discs, or any other parts that you removed before
working on your computer.
4 Connect your computer and all attached devices to their electrical outlets.
5 Turn on your computer.
15
Removing the base cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Loosen the three captive screws on the base cover.
2 Remove the seven screws (M2.5x4) that secure the base cover to the palm-
rest and keyboard assembly.
3 Pry the base cover starting from the top-left corner of the computer base.
16
4 Lift the base cover o the palm-rest and keyboard assembly.
NOTE: The following steps are applicable only if you want to further
remove any other component from your computer.
17
5 Disconnect the battery cable from the system board.
6 Press and hold the power button for 5 seconds to ground the computer and
drain the ea power.
18
Replacing the base cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Connect the battery cable to the system board, if applicable.
CAUTION: To avoid accidental damage to the power-adapter port, do
not press the base cover against the power-adapter port when you
snap the base cover to the computer base.
2 Place the base cover on the palm-rest and keyboard assembly, and snap the
base cover into place starting from the power-adapter port.
3 Replace the seven screws (M2.5x4) that secure the base cover to the palm-rest
and keyboard assembly.
4 Tighten the three captive screws that secure the base cover to the palm-rest
and keyboard assembly.
19
Removing the battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
Remove the base cover.
Procedure
1 Remove the speaker cable from the cable routing on the battery.
2 Remove the four screws (M2x3) that secure the battery to the palm-rest and
keyboard assembly.
20
3 Lift the battery o the palm-rest and keyboard assembly.
21
Replacing the battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the screw holes on the battery with the screw holes on the palm-rest and
keyboard assembly.
2 Replace the four screws (M2x3) that secure the battery to the palm-rest and
keyboard assembly.
3 Replace the speaker cable along the cable routing on the battery.
Post-requisites
Replace the base cover.
22
Removing the memory module
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
Remove the base cover.
23
Procedure
1 Locate the memory module and lift the Mylar to access the memory module.
2 Use your ngertips to carefully spread apart the securing-clips on each end of
the memory-module slot until the memory module pops up.
24
3 Remove the memory module from the memory-module slot.
25
Replacing the memory module
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Lift the Mylar to access the memory-module slot.
2 Align the notch on the memory module with the tab on the memory-module slot.
3 Slide the memory module rmly into the slot at an angle.
4 Press the memory module down until it clicks into place.
NOTE: If you do not hear the click, remove the memory module and
reinstall it.
Post-requisites
Replace the base cover.
26
Removing the wireless card
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
Remove the base cover.
Procedure
1 Locate the wireless card on your computer.
2 Remove the screw (M2x5) that secures the wireless-card bracket to the I/O
board.
27
3 Remove the wireless-card bracket from the wireless card.
4 Using a plastic scribe, disconnect the antenna cables from the wireless card.
5 Angle and pull the wireless card to remove it from the wireless-card slot.
28
Replacing the wireless card
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
CAUTION: To avoid damage to the wireless card, do not place any cables
under it.
1 Connect the antenna cables to the wireless card.
The following table provides the antenna-cable color scheme for the wireless
card supported by your computer.
Table 2. Antenna-cable color scheme
Connectors on the wireless card Antenna-cable color
Main (white triangle) White
Auxiliary (black triangle) Black
2 Align the notch on the wireless card with the tab on the wireless-card slot and
insert the wireless card at an angle into the wireless-card slot.
3 Place the wireless card bracket on the wireless card.
29
Removing the coin-cell battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Removing the coin-cell battery resets the BIOS setup program’s
settings to default. It is recommended that you note the BIOS setup
program’s settings before removing the coin-cell battery.
Prerequisites
Remove the base cover.
Procedure
CAUTION: Removing the coin-cell battery resets the BIOS setup program’s
settings to default. Before removing the coin-cell battery, it is
recommended to note the BIOS setup program’s settings.
1 Disconnect the coin-cell battery cable from the system board.
31
2 Lift the coin-cell battery o from the system board.
32
Replacing the coin-cell battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Adhere the coin-cell battery on the system board.
2 Connect the coin-cell battery cable to the system board.
Post-requisites
Replace the base cover.
33
Removing the fan
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
Remove the base cover.
Procedure
1 Disconnect the fan cable from the system board.
2 Remove the two screws (M2x5) that secure the fan to the keyboard bracket.
3 Lift the fan o the keyboard bracket.
34
Replacing the fan
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the screw holes on the fan with the screw holes on the system board.
2 Replace the two screws (M2x5) securing the fan to the system board.
3 Connect the fan cable to the system board.
Post-requisites
Replace the base cover.
35
Removing the solid-state drive
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Solid-state drives are fragile. Exercise care when handling the
solid-state drive.
CAUTION: To avoid data loss, do not remove the solid-state drive while the
computer is in sleep or on state.
Prerequisites
Remove the base cover.
36
Procedure
1 Locate the solid-state drive on the system board.
2 Remove the screw (M2x3) that secures the solid-state drive to the I/O board.
3 Lift and slide the solid-state drive to remove it from the solid-state drive slot on
the system board.
37
Replacing the solid-state drive
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Solid-state drives are fragile. Exercise care when handling the
solid-state drive.
Procedure
1 Align the notch on the solid-state drive with the tab on the solid-state drive slot.
2 Slide the solid-state drive into the solid-state drive slot.
3 Replace the screw (M2x3) that secures the solid-state drive to the palm-rest
and keyboard assembly.
Post-requisites
Replace the base cover.
38
Removing the touchpad
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
Procedure
1 Remove the three screws (M2x2) securing the touchpad bracket to the palm-
rest and keyboard assembly.
39
2 Lift the touchpad bracket o the palm-rest and keyboard assembly.
3 Peel o the adhesive tape that secures the touchpad to the system board.
4 Open the latch and disconnect the touchpad cable from the system board.
5 Remove the four screws (M2x2) securing the touchpad to the palm-rest and
keyboard assembly.
40
6 Lift the touchpad from the slot on the palm-rest and keyboard assembly.
41
Replacing the touchpad
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Slide the touchpad into the slots on the palm-rest and keyboard assembly.
2 Replace the four screws (M2x2) that secure the touchpad to the palm-rest and
keyboard assembly.
3 Reconnect the touchpad cable to the system board and close the latch to
secure it.
4 Adhere the adhesive tape that secures the touchpad to the system board.
5 Align the screw holes on the touchpad bracket to the screw holes on the palm-
rest and keyboard assembly.
6 Replace the three screws (M2x2) that secure the touchpad bracket to the
palm-rest and keyboard assembly.
Post-requisites
1 Replace the battery.
2 Replace the base cover.
42
Removing the speakers
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
Remove the base cover.
Procedure
1 Disconnect the speaker cable from the system board.
2 Lift the left speaker o the palm-rest and keyboard assembly.
3 Remove the speaker cable from the routing guides on the battery.
43
4 Lift the right speaker o the palm-rest and keyboard assembly.
44
Replacing the speakers
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Using the alignment posts, align and place the right speaker on the palm-rest
and keyboard assembly.
NOTE: Ensure the rubber seals t inside the grip of the alignment
posts.
2 Route the speaker cable through the routing guides on the battery.
3 Using the alignment posts, align and place the left speaker on the palm-rest and
keyboard assembly.
NOTE: Ensure the rubber seals t inside the grip of the alignment
posts.
4 Connect the speaker cable to the system board.
Post-requisites
Replace the base cover.
45
Removing the heat sink
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
WARNING: The heat sink may become hot during normal operation. Allow
sucient time for the heat sink to cool before you touch it.
CAUTION: For maximum cooling of the processor, do not touch the heat
transfer areas on the heat sink. The oils in your skin can reduce the heat
transfer capability of the thermal grease.
Prerequisites
Remove the base cover.
Procedure
1 In reverse-sequential order (indicated on the heat-sink), loosen the captive
screws that secure the heat sink to the system board.
46
2 Lift the heat sink o the system board.
NOTE: Depending on the conguration ordered, the type of heat sink
may be dierent from the illustration.
47
Replacing the heat sink
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Incorrect alignment of the heat sink can damage the system
board and processor.
NOTE: If either the system board or the heat sink is replaced, use the
thermal pad provided in the kit to ensure that thermal conductivity is
achieved.
Procedure
1 Align the screw holes on the heat sink with the screw holes on the system
board.
2 In sequential order (indicated on the heat sink), tighten the captive screws that
secure the heat sink to the system board.
Post-requisites
Replace the base cover.
48
Removing the power-adapter
port
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
49
Procedure
1 Remove the two screws (M2.5x4) that secure the right hinge to the system
board and palm-rest and keyboard assembly.
50
2 Lift the palm-rest and keyboard assembly at an angle to lift up the right hinge.
3 Disconnect the power-adapter port cable from the system board.
51
4 Lift the power-adapter port, along with its cable, o the palm-rest and keyboard
assembly.
52
Replacing the power-adapter
port
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the screw hole on the power-adapter port with the screw hole on the
palm-rest and keyboard assembly.
2 Connect the power-adapter port cable to the system board.
3 Close the right hinge and replace the two screws (M2.5x4) that secure the right
hinge to the system board and palm-rest and keyboard assembly.
Post-requisites
1 Replace the battery.
2 Replace the base cover.
53
Removing the display assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the wireless card.
Procedure
1 Remove the four screws (M2.5x4) that secure the left and right hinges to the
system board and I/O board.
2 Note the routing of the antenna cables and remove the cables from the routing
guides on the fan.
54
3 Disconnect the display cable from the system board.
55
4 Lift the palm-rest and keyboard assembly at an angle.
56
5 Slide and remove the palm-rest and keyboard assembly o the display assembly.
57
6 After performing all the above steps, you are left with display assembly.
58
Replacing the display assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
NOTE: Ensure that the hinges are opened to the maximum before replacing
the display assembly on the palm-rest and keyboard assembly.
1 Place the palm-rest and keyboard assembly under the hinges on the display
assembly.
2 Press the hinges down on the system board and I/O board.
3 Replace the four screws (M2.5x4) that secure the left and right hinges to the
system board and I/O board, ensuring they are aligned with the screw holes on
the alignment posts.
4 Connect the display cable to the system board.
5 Route the antenna cables through the routing guides on the fan.
Post-requisites
1 Replace the wireless card.
2 Replace the base cover.
59
Removing the I/O board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the solid-state drive.
3 Follow the procedure from step 1 to step 4 in Removing the wireless card.
60
Procedure
1 Remove the two screws (M2.5x4) that secure the left hinge to the palm-rest
and keyboard assembly.
61
2 Lift the palm-rest and keyboard assembly at an angle to lift up the left hinge.
3 Open the latch that secures the I/O-board cable, then disconnect the cable
from the I/O board.
4 Open the latch securing the ngerprint reader cable, then disconnect the cable
from the I/O board–Optional for computers shipped with ngerprint readers.
62
5 Remove the two screws (M2x2) that secure the I/O board to the palm-rest and
keyboard assembly.
63
Replacing the I/O board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
NOTE: Ensure that the left hinge is opened to the maximum before
replacing the I/O board on palm-rest and keyboard assembly.
1 Using the alignment posts, place the I/O board on the palm-rest and keyboard
assembly.
2 Replace two screws (M2x2) that secure the I/O board to the palm-rest and
keyboard assembly.
3 Open the latch for securing the ngerprint reader cable to the I/O board, then
connect the cable to the I/O board–Optional for computers shipped with
ngerprint readers.
4 Open the latch for securing the I/O-board cable to the I/O board, then connect
the cable to the I/O board.
5 Close the left hinge down on to the palm-rest and keyboard assembly.
6 Replace the two screws (M2.5x4) that secure the left hinge to the palm-rest
and keyboard assembly.
Post-requisites
1 Replace the wireless card.
2 Replace the solid-state drive.
3 Replace the base cover
64
Removing the power button
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the solid-state drive.
3 Remove the wireless card.
4 Remove the I/O board.
Procedure
1 Remove the two screws (M2x3) that secure the power button to the palm-rest
and keyboard assembly.
65
2 Lift the power button o the palm-rest and keyboard assembly.
66
Replacing the power button
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Using the alignment posts, align and place the power button on the palm-rest
and keyboard assembly.
2 Replace the screws (M2x3) that secure the power button to the palm-rest and
keyboard assembly.
Post-requisites
1 Replace the I/O board.
2 Replace the wireless card.
3 Replace the solid-state drive.
4 Replace the base cover
67
Removing the power button with
ngerprint reader
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
NOTE: Applicable only for computers that are shipped with ngerprint
reader.
Prerequisites
1 Remove the base cover.
2 Remove the solid-state drive.
3 Remove the wireless card.
4 Remove the I/O board.
Procedure
1 Remove the screw (M2x3) that secures the power button with ngerprint
reader to the palm-rest and keyboard assembly.
2 Using a plastic scribe, release the ngerprint-reader board from the guides on
the palm-rest and keyboard assembly.
68
3 Lift the power button with ngerprint reader, along with its cable, o the palm-
rest and keyboard assembly.
69
Replacing the power button with
ngerprint reader
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
NOTE: Applicable only for computers that are shipped with ngerprint
reader.
Procedure
1 Using the alignment posts, align and place the power button with ngerprint
reader on the palm-rest and keyboard assembly.
2 Replace the screw (M2x3) that secures the power button with ngerprint
reader to the palm-rest and keyboard assembly.
Post-requisites
1 Replace the I/O board.
2 Replace the wireless card.
3 Replace the solid-state drive.
4 Replace the base cover
70
Removing the system board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
NOTE: Your computer’s Service Tag is stored in the system board. You must
enter the Service Tag in the BIOS setup program after you replace the
system board.
NOTE: Replacing the system board removes any changes you have made to
the BIOS using the BIOS setup program. You must make the appropriate
changes again after you replace the system board.
NOTE: Before disconnecting the cables from the system board, note the
location of the connectors so that you can reconnect the cables correctly
after you replace the system board.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
3 Remove the solid-state drive.
4 Remove the fan.
5 Remove the heat sink.
6 Remove the memory module.
Procedure
1 Disconnect the display cable from the system board.
2 Disconnect the power-adapter port cable from the system board.
3 Remove the two screws (M2x5) that secure the USB Type C port bracket to
the system board.
4 Remove the USB Type C port bracket.
5 Disconnect the speaker cable from the system board.
71
6 Open the latch and disconnect the touchpad cable from the system board.
7 Open the latch and disconnect the keyboard cable from the system board.
8 Open the latch and disconnect the keyboard back-light cable from the system
board–Optional for computers shipped with backlit keyboards.
9 Open the latch and disconnect the I/O board cable from the system board.
10 Remove the six screws (M2x2) that secure the system board to the palm-rest
and keyboard assembly.
72
11 Lift the system board o the palm-rest and keyboard assembly.
73
Replacing the system board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
NOTE: Your computer’s Service Tag is stored in the system board. You must
enter the Service Tag in the BIOS setup program after you replace the
system board.
NOTE: Replacing the system board removes any changes you have made to
the BIOS using the BIOS setup program. You must make the appropriate
changes again after you replace the system board.
Procedure
1 Align the screw holes on the system board with the screw holes on the palm-
rest and keyboard assembly.
2 Replace the six screws (M2x2) that secure the system board to the palm-rest
and keyboard assembly.
3 Slide the I/O-board cable into its respective connector on the system board and
close the latch.
4 Slide the keyboard back-light cable into its respective connector on the system
board and close the latch–Optional for computers shipped with backlit
keyboards.
5 Slide the keyboard cable into its respective connector on the system board and
close the latch.
6 Slide the touchpad cable into its respective connector on the system board and
close the latch.
7 Connect the speaker cable from the system board.
8 Align the screw holes of the USB Type C bracket with the screw holes on the
system board and palm-rest and keyboard assembly.
9 Replace the two screws (M2x5) that secure the USB Type C port bracket to
the system board.
10 Connect the power-adapter port cable to the system board.
74
11 Connect the display cable to the system board.
Post-requisites
1 Replace the memory module.
2 Replace the heat sink.
3 Replace the fan.
4 Replace the solid-state drive.
5 Replace the battery.
6 Replace the base cover.
Entering the Service Tag in the BIOS setup
program
1 Turn on or restart your computer.
2 Press F2 when the Dell logo is displayed to enter the BIOS setup program.
3 Navigate to the Main tab and enter the Service Tag in the Service Tag Input
eld.
NOTE: Service tag is the alphanumeric identier located at the back side of
your computer.
75
Removing the palm-rest and
keyboard assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
3 Remove the speakers.
4 Remove the solid-state drive.
5 Remove the wireless card.
6 Remove the I/O board.
7 Remove the power button or power button with ngerprint reader(if installed).
8 Remove the fan.
9 Remove the heat sink.
10 Remove the coin-cell battery.
11 Remove the display assembly.
12 Remove the system board.
13 Remove the touchpad.
Procedure
After performing the above steps, we are left with the palm-rest and keyboard
assembly.
76
77
Replacing the palm-rest and
keyboard assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
Place the palm-rest and keyboard assembly on a at surface.
Post-requisites
1 Replace the touchpad.
2 Replace the system board.
3 Replace the display assembly.
4 Replace the coin-cell battery.
5 Replace the heat sink.
6 Replace the fan.
7 Replace the power button or power button with ngerprint reader(if installed).
8 Replace the I/O board.
9 Replace the wireless card.
10 Replace the solid-state drive.
11 Replace the battery.
12 Replace the speakers.
13 Replace the base cover.
78
Removing the display bezel
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the wireless card.
3 Remove the display assembly.
Procedure
1 Using a plastic scribe, carefully pry the display bezel from the top-left,outer edge
of the display back-cover and antenna assembly.
79
2 Remove the display bezel o the display back-cover and antenna assembly.
80
Replacing the display bezel
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
Align the display bezel with the display back-cover and antenna assembly, then gently
snap the display bezel into place.
Post-requisites
1 Replace the display assembly.
2 Replace the wireless card.
3 Replace the base cover.
81
Removing the camera
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the wireless card.
3 Remove the display assembly.
4 Remove the display bezel.
5 Remove the display panel.
Procedure
1 Using a plastic scribe, gently pry the camera o the display back-cover and
antenna assembly.
2 Disconnect the camera cable from the camera module.
82
3 Lift the camera module from the display back-cover and antenna assembly.
83
Replacing the camera
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Connect the camera cable to the camera module.
2 Using the alignment post adhere the camera module on the display back-cover
and antenna assembly.
Post-requisites
1 Replace the display panel.
2 Replace the display bezel.
3 Replace the display assembly.
4 Replace the wireless card.
5 Replace the base cover.
84
Removing the display panel
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the wireless card.
3 Remove the display assembly.
4 Remove the display bezel.
Procedure
1 Remove the four screws (M2x2.5) that secure the display panel to the display
back-cover and antenna assembly.
85
2 Lift the display panel and turn it over.
3 Peel the tape adhering the display cable to the back of the display panel.
4 Lift the latch and disconnect the display cable from the display-panel cable
connector.
86
5 Lift the display panel away from the display back-cover and antenna assembly.
87
Replacing the display panel
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Place the display panel on a at and clean surface.
2 Connect the display cable to the connector at the back of the display panel and
close the latch to secure the cable.
3 Adhere the tape that secures the display cable to the back of the display panel.
4 Align the screw holes on the display panel with the screw holes on the display
back-cover and antenna assembly.
5 Replace the four screws (M2 x2.5) that secure the display panel to the display
back-cover and antenna assembly.
Post-requisites
1 Replace the display bezel.
2 Replace the display assembly.
3 Replace the wireless card.
4 Replace the base cover.
88
Removing the display hinges
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the wireless card.
3 Remove the display assembly.
4 Remove the display bezel.
5 Remove the display panel.
Procedure
1 Remove the six screws (M2.5x2.5) that secure the hinges to the display back-
cover and antenna assembly.
2 Remove the two screws (M2x2) that secure the hinge brackets to the display
back-cover and antenna assembly.
3 Using a plastic scribe, pry the brackets away from the guides on the display
back-cover and antenna assembly.
89
4 Lift the hinges and brackets o the display back-cover and antenna assembly.
90
Replacing the display hinges
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the screw holes on the hinges and brackets with the screw holes on the
display back-cover and antenna assembly.
2 Replace the two screws (M2x2) that secure the hinges to the display back-
cover and antenna assembly.
3 Replace the six screws (M2.5x2.5) that secure the hinges to the display back-
cover and antenna assembly .
Post-requisites
1 Replace the display panel.
2 Replace the display bezel.
3 Replace the display assembly.
4 Replace the wireless card.
5 Replace the base cover.
91
Removing the display cable
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the wireless card.
3 Remove the display assembly.
4 Remove the display bezel.
5 Remove the display panel.
6 Remove the display hinges.
Procedure
1 Disconnect the camera cable from the camera module.
2 Peel o the adhesive tape that secures the camera cable to the display back-
cover and antenna assembly.
3 Note the display cable routing and remove the cable from the routing guides on
the display back-cover and antenna assembly.
92
4 Remove the display cable from the display back-cover and antenna assembly.
93
Replacing the display cable
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Route the display cable through the routing guides on the display back-cover
and antenna assembly.
2 Adhere the adhesive tape that secures the camera cable to the display back-
cover and antenna assembly.
3 Slide the camera cable into the connector on the camera module to secure the
cable.
Post-requisites
1 Replace the display hinges.
2 Replace the display panel.
3 Replace the display bezel.
4 Replace the display assembly.
5 Replace the wireless card.
6 Replace the base cover.
94
Removing the display back-cover
and antenna assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the wireless card.
3 Remove the display assembly.
4 Remove the display bezel.
5 Remove the camera.
6 Remove the display panel.
7 Remove the display hinges.
Procedure
After performing all the above steps, we are left with the display back-cover and
antenna assembly.
95
96
Replacing the display back-cover
and antenna assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
Place the display back-cover and antenna assembly on a clean and at surface.
Post-requisites
1 Replace the display cable.
2 Replace the display hinges.
3 Replace the display panel.
4 Replace the camera.
5 Replace the display bezel.
6 Replace the display assembly.
7 Replace the wireless card.
8 Replace the base cover.
97
Downloading drivers
Downloading the audio driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product support, enter the Service Tag of your computer, and then click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Scroll down the page and expand Audio.
6 Click Download to download the audio driver for your computer.
7 After the download is complete, navigate to the folder where you saved the
audio driver le.
8 Double-click the audio driver le icon and follow the instructions on the screen
to install the driver.
Table 3. Audio controller in device manager
Before driver installation After driver installation
Downloading the graphics driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product support enter the Service Tag of your computer, and then click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
98
4 Click Drivers & downloads → Find it myself.
5 Scroll down the page, and expand Video.
6 Click Download to download the graphics driver for your computer.
7 After the download is complete, navigate to the folder where you saved the
graphics driver le.
8 Double-click the graphics driver le icon, and follow the instructions on the
screen.
Table 4. Display adapter in device manager
Before driver installation After driver installation
Downloading the USB 3.0 driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product support enter the Service Tag of your computer, and then click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Scroll down the page and expand Chipset.
6 Click Download to download the USB 3.0 driver for your computer.
7 After the download is complete, navigate to the folder where you saved the USB
3.0 driver le.
99
8 Double-click the driver le icon and follow the instructions on screen.
Table 5. Identifying USB 3.0 driver in device manager
Before driver installation After driver installation
Downloading the Wi-Fi driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product support enter the Service Tag of your computer, and then click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Scroll down the page, and expand Network.
6 Click Download to download the Wi-Fi driver for your computer.
7 After the download is complete, navigate to the folder where you saved the Wi-
Fi driver le.
100
8 Double-click the driver le icon and follow the on-screen instructions to install
the driver.
Table 6. Identifying Wi-Fi driver in device manager
Before driver installation After driver installation
Downloading the media-card reader driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product support, enter the Service Tag of your computer, and then click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Scroll down the page, and expand Chipset.
6 Click Download to download the media-card reader driver for your computer.
101
7 After the download is complete, navigate to the folder where you saved the card
reader driver le.
8 Double-click the card reader driver le icon, and follow the instructions on the
screen.
Table 7. Identifying media-card reader driver in device manager
Before driver installation After driver installation
Downloading the chipset driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product support, enter the Service Tag of your computer, and then click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Scroll down the page and expand Chipset.
6 Click Download to download the chipset driver for your computer.
7 After the download is complete, navigate to the folder where you saved the
chipset driver le.
8 Double-click the chipset driver le icon and follow the instructions on the
screen.
102
Downloading the network driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product support enter the Service Tag of your computer and click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Scroll down the page and expand Network.
6 Click Download to download the network driver for your computer.
7 Save the le, and after the download is complete, navigate to the folder where
you saved the network driver le.
103
8 Double-click the network driver le icon and follow the instructions on screen.
Table 8. Identifying network driver in device manager
Before driver installation After driver installation
104
System setup
NOTE: Depending on the computer and its installed devices, the items
listed in this section may or may not be displayed.
Boot Sequence
Boot Sequence allows you to bypass the System Setup–dened boot device order
and boot directly to a specic device (for example: optical drive or hard drive). During
the Power-on Self Test (POST), when the Dell logo appears, you can:
• Access System Setup by pressing F2 key
• Bring up the one-time boot menu by pressing F12 key
The one-time boot menu displays the devices that you can boot from including the
diagnostic option. The boot menu options are:
• Removable Drive (if available)
• STXXXX Drive
NOTE: XXX denotes the SATA drive number.
• Optical Drive (if available)
• SATA Hard Drive (if available)
• Diagnostics
NOTE: Choosing Diagnostics, will display the ePSA diagnostics screen.
The boot sequence screen also displays the option to access the System Setup
screen.
Navigation keys
NOTE: For most of the System Setup options, changes that you make are
recorded but do not take eect until you restart the system.
Keys Navigation
Up arrow Moves to the previous eld.
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Keys Navigation
Down arrow Moves to the next eld.
Enter Selects a value in the selected eld (if applicable) or follow
the link in the eld.
Spacebar Expands or collapses a drop-down list, if applicable.
Tab Moves to the next focus area.
NOTE: For the standard graphics browser only.
Esc Moves to the previous page until you view the main screen.
Pressing Esc in the main screen displays a message that
prompts you to save any unsaved changes and restarts the
system.
BIOS overview
CAUTION: Unless you are an expert computer user, do not change the
settings in the BIOS Setup program. Certain changes can make your
computer work incorrectly.
NOTE: Before you change BIOS Setup program, it is recommended that you
write down the BIOS Setup program screen information for future
reference.
Use the BIOS Setup program for the following purposes:
• Get information about the hardware installed in your computer, such as the
amount of RAM and the size of the hard drive.
• Change the system conguration information.
• Set or change a user-selectable option, such as the user password, type of hard
drive installed, and enabling or disabling base devices.
Entering BIOS setup program
1 Turn on (or restart) your computer.
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2 During POST, when the DELL logo is displayed, watch for the F2 prompt to
appear, and then press F2 immediately.
NOTE: The F2 prompt indicates that the keyboard is initialized. This
prompt can appear very quickly, so you must watch for it, and then
press F2. If you press F2 before the F2 prompt, this keystroke is lost. If
you wait too long and the operating system logo appears, continue to
wait until you see the desktop. Then, turn o your computer and try
again.
Enabling or disabling the USB in BIOS setup program
1 Turn on or restart your computer.
2 Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup
program.
The BIOS setup program is displayed.
3 On the left pane, select Settings → System Conguration → USB
Conguration.
The USB conguration is displayed on the right pane.
4 Select or clear the Enable External USB Port check box to enable or disable it
respectively.
5 Save the BIOS setup program settings and exit.
Identifying the storage drive in BIOS setup program
1 Turn on or restart your computer.
2 Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup
program.
A list of storage drives is displayed under Drives in the System Conguration
group.
Checking the system memory in BIOS setup program
1 Turn on or restart your computer.
2 Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup
program.
3 On the left pane, select Settings → General → System Information.
The memory information is displayed on the right pane.
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System setup options
NOTE: Depending on this computer and its installed devices, the items
listed in this section may or may not appear.
Table 9. System setup options—System information menu
General-System Information
System Information
BIOS Version Displays the BIOS version number.
Service Tag Displays the Service Tag of the computer.
Asset Tag Displays the Asset Tag of the computer.
Ownership Tag Displays the ownership tag of the computer.
Manufacture Date Displays the manufacture date of the computer.
Ownership Date Displays the ownership date of the computer.
Express Service Code Displays the express service code of the computer.
Memory Information
Memory Installed Displays the total computer memory installed.
Memory Available Displays the total computer memory available.
Memory Speed Displays the memory speed.
Memory Channel Mode Displays single or dual channel mode.
Memory Technology Displays the technology used for the memory.
DIMM A Size Displays the DIMM A memory size.
DIMM B Size Displays the DIMM B memory size.
Processor Information
Processor Type Displays the processor type.
Core Count Displays the number of cores on the processor.
Processor ID Displays the processor identication code.
Current Clock Speed Displays the current processor clock speed.
Minimum Clock Speed Displays the minimum processor clock speed.
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General-System Information
Maximum Clock Speed Displays the maximum processor clock speed.
Processor L2 Cache Displays the processor L2 Cache size.
Processor L3 Cache Displays the processor L3 Cache size.
HT Capable Displays whether the processor is HyperThreading
(HT) capable.
64-Bit Technology Displays whether 64-bit technology is used.
Device Information
M.2 SATA Displays the M.2 SATA SSD device information of
the computer.
M.2 PCIe SSD-0 Displays the M.2 PCIe SSD information of the
computer.
Video Controller Displays the video controller type of the computer.
dGPU Video Controller Displays the discrete graphics information of the
computer.
Video BIOS Version Displays the video BIOS version of the computer.
Video Memory Displays the video memory information of the
computer.
Panel Type Displays the Panel Type of the computer.
Native Resolution Displays the native resolution of the computer.
Audio Controller Displays the audio controller information of the
computer.
Wi-Fi Device Displays the wireless device information of the
computer.
Bluetooth Device Displays the bluetooth device information of the
computer.
Battery Information Displays the battery health information.
Boot Sequence
Boot Sequence Displays the boot sequence.
Boot List Option Displays the available boot options.
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General-System Information
Advanced Boot Options
Enable Legacy Option
ROMs
Enable or disable the Legacy Option ROMs.
Enable Attempt Legacy
Boot
Enable or disable Legacy Boot.
UEFI Boot Path Security Enable or disable the system to prompt the user to
enter the Admin password when booting a UEFI
boot path from the F12 boot menu.
Date/Time Displays the current date in MM/DD/YY format and
current time in HH:MM:SS AM/PM format.
Table 10. System setup options—System Conguration menu
System Conguration
SATA Operation Congure operating mode of the integrated SATA
hard drive controller.
Drives Enable or disable various drives on board.
SMART Reporting Enable or disable SMART Reporting during system
startup.
USB Conguration
Enable USB Boot Support Enable or disable booting from USB mass storage
devices such as external hard drive, optical drive,
and USB drive.
Enable External USB Port Enable or disable booting from USB mass storage
devices connected to external USB port.
Audio Enable or disable the integrated audio controller.
Keyboard Illumination Enables you to choose the operating mode of the
keyboard illumination feature.
Keyboard Backlight with
AC Power
When the backlight is enabled, if Fn+F10 keys are
pressed to disable the backlight, the backlight stays
o regardless of AC state.
Miscellaneous Devices Enable or disable various onboard devices.
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System Conguration
Enable Camera Enable or disable the camera.
Table 11. System setup options—Video menu
Video
LCD Brightness Set the panel brightness independently for Battery
and AC power.
Table 12. System setup options—Security menu
Security
Admin Password Set, change, or delete the administrator password.
System Password Set, change, or delete the system password.
Strong Password Enable or disable strong passwords.
Password Conguration Control the minimum and maximum number of
characters allowed for Admin and System
passwords.
Password Bypass Bypass the System (Boot) Password and the
internal HDD password prompts during a system
restart.
Password Change Enable or disable changes to the System and Hard
Disk passwords when an administrator password is
set.
Non-Admin Setup
Changes
Determines whether changes to the setup option
are permitted when an administrator password is
set.
UEFI Capsule Firmware
Updates
Enable or disable BIOS updates through UEFI
capsule update packages.
PTT Security Enable or disable Platform Trust Technology (PTT)
visibility to the operating system.
Computrace(R) Enable or disable the BIOS module interface of the
optional Computrace(R) Service from Absolute
Software.
CPU XD Support Enable or disable the Execute Disable mode of the
Processor.
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Security
Admin Setup Lockout Enable to prevent users from entering Setup when
an Admin Password is set.
Master Password Lockout Disables the master password support. Hard Disk
passwords need to be cleared before changing the
setting.
Table 13. System setup options—Secure Boot menu
Secure Boot
Secure Boot Enable Enable or disable the secure boot feature.
Expert Key Management
Expert Key Management Enable or disable Expert Key Management.
Custom Mode Key
Management
Select the custom values for expert key
management.
Table 14. System setup options—Intel Software Guard Extensions menu
Intel Software Guard Extensions
Intel SGX Enable Enable or disable Intel Software Guard Extensions.
Enclave Memory Size Set the Intel Software Guard Extensions Enclave
Reserve Memory Size.
Performance
Multi Core Support Enable multiple cores.
Default: Enabled.
Intel SpeedStep Enable or disable Intel Speedstep Technology.
Default: Enabled.
NOTE: If enabled, the processor clock speed
and core voltage are adjusted dynamically
based on the processor load.
C-States Control Enable or disable additional processor sleep states.
Default: Enabled.
Intel TurboBoost Enable or disable Intel TurboBoost mode of the
processor.
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Intel Software Guard Extensions
Default: Enabled.
HyperThread control Enable or disable HyperThreading in the processor.
Default: Enabled.
Power Management
AC Behavior Enables the system to turn on automatically, when
AC power is supplied.
Enable Intel Speed Shift
Technology
Enable or disable Intel Speed Shift Technology.
Auto On Time Enable to set the computer to turn on automatically
every day or on a preselected date and time. This
option can be congured only if the Auto On Time is
set to Everyday, Weekdays or Selected Days.
Default: Disabled.
USB Wake Support Enable the USB devices to wake the computer from
Standby.
Peak Shift Enable or disable the minimal usage of AC power at
times of peak demand.
Primary Battery Charge
Conguration
Set the primary battery charge settings with a
preselected custom charge start and stop.
Default: Adaptive.
POST Behavior
Adapter Warnings Enable adapter warnings.
Default: Enabled.
Fn Lock Options Enable or disable the Fn lock mode.
Fastboot Enable to set the speed of the boot process.
Default: Thorough.
Extend BIOS POST Time Congure additional pre-boot delay.
Full Screen Logo Enable or disable to display full screen logo.
Warnings and Errors Congure the Warnings and Errors options which
causes the boot process to pause when warnings or
errors are detected, rather then stop, prompt and
wait for user input.
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Intel Software Guard Extensions
Prompt on Warnings and
Errors
Enable or disable Prompt on Warnings and Errors
Continue on Warnings Enable or disable Continue on Warnings
Continue on Warnings and
Errors
Enable or disable Continue on Warnings and Errors
Table 15. System setup options—Virtualization Support menu
Virtualization Support
Virtualization Specify whether a Virtual Machine Monitor (VMM)
can utilize the additional hardware capabilities
provided by Intel Virtualization Technology.
VT for Direct I/O Specify whether a Virtual Machine Monitor (VMM)
can utilize the additional hardware capabilities
provided by Intel Virtualization Technology for Direct
I/O.
Table 16. System setup options—Wireless menu
Wireless
Wireless Switch Determine which wireless devices can be controlled
by the Wireless Switch.
Wireless Device Enable Enable or disable internal wireless devices.
Table 17. System setup options—Maintenance menu
Maintenance
Service Tag Display the system’s Service Tag.
Asset Tag Create a system Asset Tag.
BIOS Downgrade Control ashing of the system rmware to previous
revisions.
BIOS Recovery Enable the user to recover from certain corrupted
BIOS conditions from a recovery le on the user
primary hard drive or an external USB key.
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Table 18. System setup options—System Logs menu
System Logs
BIOS Events Display BIOS events.
Thermal Events Display Thermal events.
Power Events Display Power events.
Table 19. System setup options—SupportAssist System Resolution menu
SupportAssist System Resolution
Auto OS Recovery
Threshold
Control the automatic boot ow for SupportAssist
System Resolution Console and for Dell OS
Recovery tool.
SupportAssist OS
Recovery
Enable or disable the boot ow for SupportAssist
OS Recovery tool in the even of certain system
errors.
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System and setup password
Table 20. System and setup password
Password type Description
System password Password that you must enter to log on
to your system.
Setup password Password that you must enter to access
and make changes to the BIOS settings
of your computer.
You can create a system password and a setup password to secure your computer.
CAUTION: The password features provide a basic level of security for the
data on your computer.
CAUTION: Anyone can access the data stored on your computer if it is not
locked and left unattended.
NOTE: System and setup password feature is disabled.
Assigning a system setup password
You can assign a new System or Admin Password only when the status is in Not
Set.
To enter the system setup, press F2 immediately after a power-on or re-boot.
1 In the System BIOS or System Setup screen, select Security and press Enter.
The Security screen is displayed.
2 Select System/Admin Password and create a password in the Enter the new
password eld.
Use the following guidelines to assign the system password:
– A password can have up to 32 characters.
– The password can contain the numbers 0 through 9.
– Only lower case letters are valid, upper case letters are not allowed.
– Only the following special characters are allowed: space, (”), (+), (,), (-), (.),
(/), (;), ([), (\), (]), (`).
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3 Type the system password that you entered earlier in the Conrm new
password eld and click OK.
4 Press Esc and a message prompts you to save the changes.
5 Press Y to save the changes.
The computer reboots.
Deleting or changing an existing system setup
password
Ensure that the Password Status is Unlocked (in the System Setup) before
attempting to delete or change the existing System and/or Setup password. You
cannot delete or change an existing System or Setup password, if the Password
Status is Locked.
To enter the System Setup, press F2 immediately after a power-on or reboot.
1 In the System BIOS or System Setup screen, select System Security and
press Enter.
The System Security screen is displayed.
2 In the System Security screen, verify that Password Status is Unlocked.
3 Select System Password, alter or delete the existing system password and
press Enter or Tab.
4 Select Setup Password, alter or delete the existing setup password and press
Enter or Tab.
NOTE: If you change the System and/or Setup password, re-enter the
new password when prompted. If you delete the System and/or Setup
password, conrm the deletion when prompted.
5 Press Esc and a message prompts you to save the changes.
6 Press Y to save the changes and exit from System Setup.
The computer reboot.
Clearing CMOS settings
CAUTION: Clearing CMOS settings will reset the BIOS settings on your
computer.
1 Remove the base cover.
2 Remove the coin-cell battery.
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Troubleshooting
Flea power release
Flea power is the residual static electricity that remains on the computer even after it
has been powered o and the battery has been removed. The following procedure
provides the instructions on how to conduct ea power release:
1 Turn o your computer.
2 Remove the base cover.
3 Press and hold the power button for 15 seconds to drain the ea power.
4 Replace the base cover.
5 Turn on your computer.
Flashing the BIOS
You may need to ash (update) the BIOS when an update is available or when you
replace the system board.
Follow these steps to ash the BIOS:
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product support, enter the Service Tag of your computer, and then click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Select the operating system installed on your computer.
6 Scroll down the page and expand BIOS.
7 Click Download to download the latest version of the BIOS for your computer.
8 After the download is complete, navigate to the folder where you saved the
BIOS update le.
9 Double-click the BIOS update le icon and follow the instructions on the screen.
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Flashing BIOS (USB key)
1 Follow the procedure from step 1 to step 7 in "Flashing the BIOS" to download
the latest BIOS setup program le.
2 Create a bootable USB drive. For more information see the knowledge base
article SLN143196 at www.dell.com/support.
3 Copy the BIOS setup program le to the bootable USB drive.
4 Connect the bootable USB drive to the computer that needs the BIOS update.
5 Restart the computer and press F12 when the Dell logo is displayed on the
screen.
6 Boot to the USB drive from the One Time Boot Menu.
7 Type the BIOS setup program lename and press Enter.
8 The BIOS Update Utility appears. Follow the instructions on the screen to
complete the BIOS update.
Fixing a no-boot issue caused by USB-boot
support
Sometimes the computer does not boot to the operating system when USB devices
are connected to the computer during startup. This behavior occurs because the
computer is looking for bootable les in connected USB devices.
Either disconnect USB devices before booting or follow these steps to x the no-
boot issue.
1 Turn on or restart your computer.
2 Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup
program.
The BIOS setup program is displayed.
3 On the left pane, select Settings → System Conguration → USB
Conguration.
The USB conguration is displayed on the right pane.
4 Clear the Enable Boot Support check box to disable it.
5 Save the settings and exit.
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Enhanced Pre-Boot System Assessment
(ePSA) diagnostics
CAUTION: Use the ePSA diagnostics to test only your computer. Using this
program with other computers may cause invalid results or error messages.
The ePSA diagnostics (also known as system diagnostics) performs a complete
check of your hardware. The ePSA is embedded with the BIOS and is launched by
the BIOS internally. The embedded system diagnostics provides a set of options for
particular devices or device groups allowing you to:
• Run tests automatically or in an interactive mode
• Repeat tests
• Display or save test results
• Run thorough tests to introduce additional test options to provide extra
information about the failed device(s)
• View status messages that inform you if tests are completed successfully
• View error messages that inform you of problems encountered during testing
NOTE: Some tests for specic devices require user interaction. Always
ensure that you are present at the computer terminal when the diagnostic
tests are performed.
For more information, see Dell EPSA Diagnostic 3.0.
Running the ePSA diagnostics
1 Turn on your computer.
2 As the computer boots, press the F12 key as the Dell logo appears.
3 On the boot menu screen, select the Diagnostics option.
4 Click the arrow at the bottom left corner.
Diagnostics front page is displayed.
5 Click the arrow in the lower-right corner to go to the page listing.
The items detected are listed.
6 To run a diagnostic test on a specic device, press Esc and click Yes to stop the
diagnostic test.
7 Select the device from the left pane and click Run Tests.
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8 If there are any issues, error codes are displayed.
Note the error code and validation number and contact Dell.
System diagnostic lights
Power and battery-status light
Indicates the power and battery-charge status
Solid white — Power adapter is connected and the battery has more than 5 percent
charge.
Amber — Computer is running on battery and the battery has less than 5 percent
charge.
O
• Power adapter is connected and the battery is fully charged.
• Computer is running on battery and the battery has more than 5 percent charge.
• Computer is in sleep state, hibernation, or turned o
The power and battery-status light blinks amber along with beep codes indicating
failures.
For example, the power and battery-status light blinks amber two times followed by a
pause, and then blinks white three times followed by a pause. This 2,3 pattern
continues until the computer is turned o indicating no memory or RAM is detected.
The following table shows dierent light patterns and describes what they indicate.
Table 21. Diagnostics
Light pattern Problem description
2,1 CPU failure
2,2 System board: BIOS and ROM failure
2,3 No memory or RAM detected
2,4 Memory or RAM failure
2,5 Invalid memory installed
2,6 System board or chipset error
2,7 LCD failure
3,1 CMOS battery failure
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Light pattern Problem description
3,2 PCI or video card or chip failure
3,3 Recovery image not found
3,4 Recovery image found but invalid
Camera status light: Indicates whether the camera is in use.
• Solid white — Camera is in use.
•O — Camera is not in use.
Caps Lock status light: Indicates whether Caps Lock is enabled or disabled.
• Solid white — Caps Lock enabled.
•O — Caps Lock disabled.
Wi-Fi power cycle
If your computer is unable to access the internet due to Wi-Fi connectivity issues a
Wi-Fi power cycle procedure may be performed. The following procedure provides
the instructions on how to conduct a Wi-Fi power cycle:
NOTE: Some ISPs (Internet Service Providers) provide a modem/router
combo device.
1 Turn o your computer.
2 Turn o the modem.
3 Turn o the wireless router.
4 Wait for 30 seconds.
5 Turn on the wireless router.
6 Turn on the modem.
7 Turn on your computer.
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Getting help and contacting Dell
Self-help resources
You can get information and help on Dell products and services using these self-help
resources:
Table 22. Self-help resources
Information about Dell products and
services
www.dell.com
Dell Help & Support app
Tips
Contact Support In Windows search, type Contact
Support, and press Enter.
Online help for operating system www.dell.com/support/windows
www.dell.com/support/linux
Troubleshooting information, user
manuals, setup instructions, product
specications, technical help blogs,
drivers, software updates, and so on.
www.dell.com/support
Dell knowledge base articles for a variety
of computer concerns. 1 Go to www.dell.com/support.
2 Type the subject or keyword in the
Search box.
3 Click Search to retrieve the related
articles.
Learn and know the following
information about your product:
• Product specications
• Operating system
See Me and My Dell at www.dell.com/
support/manuals.
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• Setting up and using your product
• Data backup
• Troubleshooting and diagnostics
• Factory and system restore
• BIOS information
To locate the Me and My Dell relevant to
your product, identify your product
through one of the following:
• Select Detect Product.
• Locate your product through the
drop-down menu under View
Products.
• Enter the Service Tag number or
Product ID in the search bar.
Contacting Dell
To contact Dell for sales, technical support, or customer service issues, see
www.dell.com/contactdell.
NOTE: Availability varies by country and product, and some services may
not be available in your country.
NOTE: If you do not have an active internet connection, you can nd
contact information on your purchase invoice, packing slip, bill, or Dell
product catalog.
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