Table of Contents
- Inspiron 13 5000 2-in-1 Service Manual
- Before working inside your computer
- After working inside your computer
- Removing the base cover
- Replacing the base cover
- Removing the battery
- Replacing the battery
- Removing the memory modules
- Replacing the memory modules
- Removing the hard drive
- Replacing the hard drive
- Removing the coin-cell battery
- Replacing the coin-cell battery
- Removing the wireless card
- Replacing the wireless card
- Removing the speakers
- Replacing the speakers
- Removing the fan
- Replacing the fan
- Removing the heat sink
- Replacing the heat sink
- Removing the power and volume-buttons board
- Replacing the power and volume-buttons board
- Removing the status-light board
- Replacing the status-light board
- Removing the touchpad
- Replacing the touchpad
- Removing the I/O board
- Replacing the I/O board
- Removing the display assembly
- Replacing the display assembly
- Removing the power-adapter port
- Replacing the power-adapter port
- Removing the system board
- Replacing the system board
- Removing the display panel
- Replacing the display panel
- Removing the palm rest and keyboard assembly
- Replacing the palm rest and keyboard assembly
- Removing the display back-cover and antenna assembly
- Replacing the display back-cover and antenna assembly
- Removing the camera
- Replacing the camera
- Removing the display cable
- Replacing the display cable
- Removing the sensor board
- Replacing the sensor board
- Downloading drivers
- System setup
- Troubleshooting
- Getting help and contacting Dell
DELL 5378 User Manual
Displayed below is the user manual for 5378 by DELL which is a product in the Notebooks category. This manual has pages.
Related Manuals
Inspiron 13 5000
2-in-1
Service Manual
Regulatory Model: P69G
Regulatory Type: P69G001
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make
better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or
loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other
trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be
trademarks of their respective owners.
2017-08
Rev. A00
Contents
Before working inside your computer............................ 11
Before you begin ......................................................................................11
Safety instructions....................................................................................11
Recommended tools................................................................................ 12
Screw list................................................................................................. 13
After working inside your computer..............................15
Removing the base cover............................................. 16
Procedure................................................................................................ 16
Replacing the base cover..............................................19
Procedure................................................................................................ 19
Removing the battery.................................................. 20
Prerequisites........................................................................................... 20
Procedure............................................................................................... 20
Replacing the battery...................................................22
Procedure................................................................................................22
Post-requisites........................................................................................ 22
Removing the memory modules................................... 23
Prerequisites............................................................................................23
Procedure................................................................................................24
3
Replacing the memory modules................................... 26
Procedure............................................................................................... 26
Post-requisites........................................................................................ 28
Removing the hard drive.............................................. 29
Prerequisites........................................................................................... 29
Procedure............................................................................................... 29
Replacing the hard drive.............................................. 32
Procedure................................................................................................32
Post-requisites........................................................................................ 32
Removing the coin-cell battery.................................... 33
Prerequisites............................................................................................33
Procedure................................................................................................33
Replacing the coin-cell battery.................................... 35
Procedure............................................................................................... 35
Post-requisites........................................................................................ 35
Removing the wireless card......................................... 36
Prerequisites........................................................................................... 36
Procedure............................................................................................... 36
Replacing the wireless card..........................................38
Procedure............................................................................................... 38
Post-requisites........................................................................................ 39
Removing the speakers................................................40
Prerequisites........................................................................................... 40
Procedure............................................................................................... 40
4
Replacing the speakers................................................ 42
Procedure................................................................................................42
Post-requisites........................................................................................ 42
Removing the fan.........................................................43
Prerequisites............................................................................................43
Procedure................................................................................................43
Replacing the fan.........................................................45
Procedure............................................................................................... 45
Post-requisites........................................................................................ 45
Removing the heat sink................................................46
Prerequisites........................................................................................... 46
Procedure............................................................................................... 46
Replacing the heat sink................................................48
Procedure............................................................................................... 48
Post-requisites........................................................................................ 48
Removing the power and volume-buttons board.......... 49
Prerequisites........................................................................................... 49
Procedure............................................................................................... 49
Replacing the power and volume-buttons board...........51
Procedure................................................................................................ 51
Post-requisites......................................................................................... 51
Removing the status-light board.................................. 52
Prerequisites........................................................................................... 52
Procedure............................................................................................... 52
5
Replacing the status-light board.................................. 54
Procedure............................................................................................... 54
Post-requisites........................................................................................ 54
Removing the touchpad...............................................55
Prerequisites........................................................................................... 55
Procedure............................................................................................... 55
Replacing the touchpad............................................... 58
Procedure............................................................................................... 58
Post-requisites........................................................................................ 58
Removing the I/O board.............................................. 59
Prerequisites........................................................................................... 59
Procedure............................................................................................... 59
Replacing the I/O board............................................... 61
Procedure................................................................................................ 61
Post-requisites......................................................................................... 61
Removing the display assembly....................................62
Prerequisites........................................................................................... 62
Procedure............................................................................................... 62
Replacing the display assembly....................................66
Procedure............................................................................................... 66
Post-requisites........................................................................................ 66
Removing the power-adapter port............................... 67
Prerequisites............................................................................................67
Procedure................................................................................................67
6
Replacing the power-adapter port............................... 69
Procedure............................................................................................... 69
Post-requisites........................................................................................ 69
Removing the system board.........................................70
Prerequisites............................................................................................70
Procedure................................................................................................70
Replacing the system board......................................... 74
Procedure................................................................................................74
Post-requisites.........................................................................................74
Entering the Service Tag in the BIOS setup program...............................75
Removing the display panel..........................................76
Prerequisites............................................................................................76
Procedure................................................................................................76
Replacing the display panel.......................................... 79
Procedure................................................................................................79
Post-requisites........................................................................................ 79
Removing the palm rest and keyboard assembly.......... 80
Prerequisites........................................................................................... 80
Procedure............................................................................................... 80
Replacing the palm rest and keyboard assembly.......... 82
Procedure................................................................................................82
Post-requisites........................................................................................ 82
7
Removing the display back-cover and antenna
assembly......................................................................83
Prerequisites............................................................................................83
Procedure............................................................................................... 83
Replacing the display back-cover and antenna
assembly......................................................................85
Procedure............................................................................................... 85
Post-requisites........................................................................................ 85
Removing the camera.................................................. 86
Prerequisites........................................................................................... 86
Procedure............................................................................................... 86
Replacing the camera.................................................. 88
Procedure............................................................................................... 88
Post-requisites........................................................................................ 88
Removing the display cable..........................................89
Prerequisites........................................................................................... 89
Procedure............................................................................................... 89
Replacing the display cable...........................................91
Procedure................................................................................................ 91
Post-requisites......................................................................................... 91
Removing the sensor board..........................................92
Prerequisites............................................................................................92
Procedure............................................................................................... 92
8
Replacing the sensor board..........................................94
Procedure............................................................................................... 94
Post-requisites........................................................................................ 94
Downloading drivers.................................................... 95
Downloading the audio driver..................................................................95
Downloading the graphics driver............................................................. 95
Downloading the USB 3.0 driver............................................................. 96
Downloading the Wi-Fi driver..................................................................96
Downloading the media-card reader driver..............................................96
Downloading the chipset driver............................................................... 97
Downloading the network driver..............................................................97
System setup...............................................................99
Boot Sequence....................................................................................... 99
Navigation keys.......................................................................................99
BIOS overview.......................................................................................100
Entering BIOS setup program................................................................ 100
System setup options.............................................................................101
System and setup password.................................................................. 108
Assigning a system password and setup password.......................... 109
Deleting or changing an existing system and/or setup password..... 109
Clearing CMOS settings................................................................... 110
Clearing forgotten passwords...........................................................110
Troubleshooting........................................................... 111
Flashing the BIOS....................................................................................111
Enhanced Pre-Boot System Assessment (ePSA) diagnostics................. 111
9
Running the ePSA diagnostics..........................................................112
System diagnostic lights......................................................................... 112
Flea power release..................................................................................114
Wi-Fi power cycle...................................................................................115
Getting help and contacting Dell................................. 116
Self-help resources.................................................................................116
Contacting Dell....................................................................................... 117
10
Before working inside your
computer
NOTE: The images in this document may dier from your computer
depending on the conguration you ordered.
Before you begin
1 Save and close all open les, and exit all open applications.
2 Shut down your computer by clicking Start → Shut down.
NOTE: If you are using a dierent operating system, see the
Documentation of your operating system for shut-down instructions.
3 Disconnect your computer and all attached devices from their electrical outlets.
4 Disconnect all attached network devices and peripherals, such as keyboard,
mouse, and monitor from your computer.
5 Remove any memory card and optical disc from your computer, if applicable.
Safety instructions
Use the following safety guidelines to protect your computer from potential damage
and ensure your personal safety.
WARNING: Before working inside your computer, read the safety
information that shipped with your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
WARNING: Disconnect all power sources before opening the computer
cover or panels. After you nish working inside the computer, replace all
covers, panels, and screws before connecting to the electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is
at and clean.
11
CAUTION: To avoid damaging the components and cards, handle them by
their edges, and avoid touching pins and contacts.
CAUTION: You should only perform troubleshooting and repairs as
authorized or directed by the Dell technical assistance team. Damage due to
servicing that is not authorized by Dell is not covered by your warranty. See
the safety instructions that shipped with the product or at www.dell.com/
regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself
by touching an unpainted metal surface, such as the metal at the back of
the computer. While you work, periodically touch an unpainted metal surface
to dissipate static electricity, which could harm internal components.
CAUTION: When you disconnect a cable, pull on its connector or on its pull
tab, not on the cable itself. Some cables have connectors with locking tabs
or thumb-screws that you must disengage before disconnecting the cable.
When disconnecting cables, keep them evenly aligned to avoid bending any
connector pins. When connecting cables, ensure that the ports and
connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
Recommended tools
The procedures in this document may require the following tools:
• Philips screwdriver #1
• Flat-head screwdriver
• Plastic scribe
12
Screw list
The following table provides the list of screws that are used for securing dierent
components to the computer.
Table 1. Screw list
Component Secured to Screw type Quantity Screw image
Base cover Palm-rest
assembly
M2.5x6 9
Battery Palm-rest
assembly
M2x3. 4
Hard-drive
assembly
Palm-rest
assembly
M2x3.5 2
Hard-drive
bracket
Hard drive M3x3 4
Wireless card
bracket
Palm-rest
assembly
M2x3.5 1
Fan Palm-rest
assembly
M2x3.5 2
Power and
volume-
buttons board
Palm-rest
assembly
M2x3.5 1
Touch-pad
bracket
Palm-rest
assembly
M2x2 4
Touchpad Palm-rest
assembly
M2x2.5 4
I/O board Palm-rest
assembly
M2x3.5 2
Display
assembly
Palm-rest
assembly
M2.5x2.5 4
13
Component Secured to Screw type Quantity Screw image
Power adapter
port
Palm-rest
assembly
M2x3.5 1
System board Palm-rest
assembly
M2x2 Big Head 3
Sensor board Display panel M2.5x2.5 1
14
After working inside your
computer
CAUTION: Leaving stray or loose screws inside your computer may severely
damage your computer.
1 Replace all screws and ensure that no stray screws remain inside your computer.
2 Connect any external devices, peripherals, or cables you removed before working
on your computer.
3 Replace any media cards, discs, or any other parts that you removed before
working on your computer.
4 Connect your computer and all attached devices to their electrical outlets.
5 Turn on your computer.
15
Removing the base cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Close the display and turn the computer over.
16
2 Remove the nine screws (M2.5x6) that secure the base cover to the palm-rest
assembly.
Figure 1. Base cover
1screws (6) 2 base cover
3 palm-rest assembly
17
3 Using a plastic scribe, release the tabs that secure the base cover to the palm-
rest assembly and remove the base cover o the palm-rest assembly.
Figure 2. Base cover
1plastic scribe 2 palm-rest assembly
3 base cover
18
Replacing the base cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the base cover with the palm-rest assembly and snap it into place.
2 Replace the nine screws (M2.5x6) that secure the base cover to the palm-rest
assembly.
19
Removing the battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
Remove the base cover.
Procedure
1 Disconnect the battery cable from the system board.
2 Remove the four screws (M2x3.0) that secure the battery to the palm-rest
assembly.
20
3 Lift the battery o the palm-rest assembly.
Figure 3. Battery
1 system board 2 battery cable
3 screws (4) 4 palm-rest assembly
5 battery
4 Press and hold the power button for ve seconds to ground the system board.
21
Replacing the battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the screw holes on the battery with the screw holes on the palm-rest
assembly.
2 Replace the four screws (M2x3.0) that secure the battery to the palm-rest
assembly.
3 Connect the battery cable to the system board.
Post-requisites
Replace the base cover.
22
Removing the memory modules
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
23
Procedure
1 Lift the Mylar to access the memory module.
Figure 4. Memory module
1memory module 2 Mylar
2 Use your ngertips to carefully spread apart the securing-clips on each end of
the memory-module slot until the memory module pops up.
24
3 Remove the memory module from the memory-module slot.
Figure 5. Memory module
1securing clips (2) 2 memory module
3 memory-module slot
25
Replacing the memory modules
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Lift the Mylar to access the memory-module slot.
2 Align the notch on the memory module with the tab on the memory-module slot.
26
3 Slide the memory module rmly into the slot at an angle and press the memory
module down until it clicks into place.
NOTE: If you do not hear the click, remove the memory module and
reinstall it.
Figure 6. Memory module
1memory module 2 memory-module slot
3 notch 4 tab
5 Mylar
27
Removing the hard drive
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Hard drives are fragile. Exercise care when handling the hard
drive.
CAUTION: To avoid data loss, do not remove the hard drive while the
computer is in sleep or on state.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
Procedure
1 Peel o the tape that secures the hard-drive cable to the palm-rest assembly.
2 Using the pull tab, disconnect the hard-drive cable from the system board.
3 Remove the two screws (M2x3.5) that secure the hard-drive assembly to the
palm-rest assembly.
29
4 Lift the hard-drive assembly, along with its cable, o the palm-rest assembly.
Figure 7. Hard drive
1 tape 2 hard-drive assembly
3 palm-rest assembly 4 screws (2)
5 system board 6 hard-drive cable
7 pull tab
30
5 Disconnect the interposer from the hard-drive assembly.
Figure 8. Hard drive
1 interposer 2 hard-drive assembly
6 Remove the four screws (M3x3) that secure the hard-drive bracket to the hard
drive.
7 Lift the hard-drive bracket o the hard drive.
Figure 9. Hard drive
1screws (4) 2 hard-drive bracket
3 hard drive
31
Replacing the hard drive
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Hard drives are fragile. Exercise care when handling the hard
drive.
Procedure
1 Align the screw holes on the hard-drive bracket with the screw holes on the hard
drive.
2 Replace the four screws (M3x3) that secure the hard-drive bracket to the hard
drive.
3 Connect the interposer to the hard-drive assembly.
4 Align the screw holes on the hard-drive assembly with the screw holes on the
palm-rest assembly.
5 Replace the two screws (M2x3.5) that secure the hard-drive assembly to the
palm-rest assembly.
6 Connect the hard-drive cable to the system board.
7 Adhere the tape that secures the hard-drive cable to the palm-rest assembly.
Post-requisites
1 Replace the battery.
2 Replace the base cover.
32
Removing the coin-cell battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Removing the coin-cell battery resets the BIOS setup program’s
settings to default. It is recommended that you note the BIOS setup
program’s settings before removing the coin-cell battery.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
Procedure
1 Disconnect the coin-cell battery cable from the I/O board.
33
2 Peel the coin-cell battery o the palm-rest assembly.
Figure 10. Coin-cell battery
1I/O board 2 coin-cell battery cable
3 coin-cell battery 4 palm-rest assembly
34
Replacing the coin-cell battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Adhere the coin-cell battery to the palm-rest assembly.
2 Connect the coin-cell battery cable to the I/O board.
Post-requisites
1 Replace the battery.
2 Replace the base cover.
35
Removing the wireless card
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
Procedure
1 Remove the screw (M2x3.5) that secures the wireless-card bracket to the
wireless card.
2 Disconnect the antenna cables from the wireless card.
36
3 Slide and remove the wireless card from the wireless-card slot.
Figure 11. Wireless card
1screw (M2x3.5) 2 wireless-card bracket
3 wireless-card slot 4 wireless card
5 antenna cables (2)
37
Replacing the wireless card
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
CAUTION: To avoid damage to the wireless card, do not place any cables
under it.
1 Align the notch on the wireless card with the tab on the wireless-card slot.
2 Insert the wireless card at an angle into the wireless-card slot.
3 Connect the antenna cables to the wireless card.
The following table provides the antenna-cable color scheme for the wireless
card supported by your computer.
Table 2. Wireless card
Connectors on the wireless card Antenna-cable color
Main (white triangle) White
Auxiliary (black triangle) Black
4 Align the screw hole on the wireless card bracket with the screw hole on the
wireless card.
38
Removing the speakers
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
Procedure
1 Disconnect the speaker cable from the system board.
2 Peel o the pieces of tape that secure the speaker cable to the palm-rest
assembly.
3 Remove the speaker cable from the routing guides on the palm-rest assembly.
4 Note the position of the rubber grommets before lifting the speaker.
40
5 Remove the speakers from the alignment posts and lift the speakers o the
palm-rest assembly.
Figure 13. Speakers
1system board 2 speaker cable
3 palm-rest assembly 4 routing guides
5 tape (3) 6 alignment posts
7 speakers (2) 8 rubber grommets (5)
41
Replacing the speakers
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
NOTE: The rubber grommets may get pushed out while replacing the
speaker. Ensure that the rubber grommets are in their position after placing
the speaker on the palm-rest assembly.
1 Using the alignment posts, align and place the speakers on the palm-rest
assembly.
2 Replace the rubber grommets if they are pushed up while replacing the speaker.
3 Route the speaker cable through the routing guides on the palm-rest assembly.
4 Adhere the pieces of tape that secure the speaker cable to the palm-rest
assembly.
5 Connect the speaker cable to the system board.
Post-requisites
1 Replace the battery.
2 Replace the base cover.
42
Removing the fan
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
Procedure
1 Remove the two screws (M2x3.5) that secure the fan to the palm-rest assembly.
2 Disconnect the fan cable from the system board.
43
3 Lift the fan o the palm-rest assembly.
Figure 14. Fan
1palm-rest assembly 2 fan
3 screws (2) 4 fan cable
5 system board
44
Replacing the fan
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the screw holes on the fan with the screw holes on the palm-rest assembly.
2 Replace the two screws (M2x3.5) that secure the fan to the palm-rest assembly.
3 Connect the fan cable to the system board.
Post-requisites
1 Replace the battery.
2 Replace the base cover.
45
Removing the heat sink
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
WARNING: The heat sink may become hot during normal operation. Allow
sucient time for the heat sink to cool before you touch it.
CAUTION: For maximum cooling of the processor, do not touch the heat
transfer areas on the heat sink. The oils in your skin can reduce the heat
transfer capability of the thermal grease.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
Procedure
1 In sequential order (as indicated on the heat sink), loosen the four captive screws
that secure the heat sink to the system board.
46
2 Lift the heat sink o the system board.
Figure 15. Heat sink
1heat sink 2 captive screws
3 system board
47
Replacing the heat sink
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Incorrect alignment of the heat sink can damage the system
board and processor.
NOTE: The original thermal grease can be reused if the original system
board and heat sink are reinstalled together. If either the system board or
the heat sink is replaced, use the thermal pad provided in the kit to ensure
that thermal conductivity is achieved.
Procedure
1 Place the heat sink on the system board.
2 Align the screw holes on the heat sink with the screw holes on the system board.
3 In sequential order (indicated on the heat sink), tighten the four captive screws
that secure the heat sink to the system board.
Post-requisites
1 Replace the battery.
2 Replace the base cover.
48
Removing the power and volume-
buttons board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
3 Remove the hard drive.
Procedure
1 Peel o the tape that secures the power and volume-buttons board-cable to the
palm-rest assembly.
2 Disconnect the power and volume-buttons board-cable from the I/O board.
3 Remove the power and volume-buttons board-cable from the routing guides on
the palm-rest assembly.
4 Remove the screw (M2x3.5) that secures the power and volume-buttons board
to the palm-rest assembly.
49
5 Lift the power and volume-buttons board o the palm-rest assembly.
Figure 16. Power and volume-buttons board
1 tape 2 power and volume-buttons
board-cable
3 routing guides (2) 4 power and volume-buttons
board
5 screw (M2x3.5) 6 palm-rest assembly
50
Replacing the power and volume-
buttons board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the screw hole on the power and volume-buttons board with the screw
hole on the palm-rest assembly.
2 Replace the screw (M2x3.5) that secures the power and volume-buttons board
to the palm-rest assembly.
3 Route the power and volume-buttons board-cable through the routing guides on
the palm-rest assembly.
4 Connect the power and volume-buttons board-cable to the I/O board.
5 Adhere the tape that secure the power and volume-buttons board-cable to the
palm-rest assembly.
Post-requisites
1 Replace the hard drive.
2 Replace the battery.
3 Replace the base cover.
51
Removing the status-light board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
Procedure
1 Open the latch and disconnect the status-light board-cable from the system
board.
2 Peel the tape that secures the status-light board cable to the palm-rest
assembly.
52
3 Lift the status-light board o the palm-rest assembly.
Figure 17. Status-light board
1latch 2 status-light board-cable
3 system board 4 status-light board
5 tape
53
Replacing the status-light board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align and place the status-light board in the slot on the palm-rest assembly.
2 Slide the status-light board-cable into the connector on the system board and
close the latch to secure the cable.
3 Adhere the tape that secures the speaker cable to the palm-rest assembly.
Post-requisites
1 Replace the battery.
2 Replace the base cover.
54
Removing the touchpad
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
3 Remove the status-light board.
Procedure
1 Open the latch and disconnect the touchpad cable from the system board.
55
2 Peel the tapes that secure the touchpad to the palm-rest assembly.
Figure 18. Touchpad
1 palm-rest assembly 2 tape
3 latch 4 system board
5 touchpad cable
3 Open the latch and disconnect the touchpad cable from the system board.
4 Remove the four screws (M2x2) that secure the touchpad to the palm-rest
assembly.
56
5 Lift and slide the touchpad o the palm-rest assembly.
Figure 19. Touchpad
1 screws (4) 2 touchpad
3 palm-rest assembly 4 touchpad cable
5 system board
57
Replacing the touchpad
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Slide the touchpad on the palm-rest assembly.
2 Align the screw holes on the touchpad with the screw holes on the palm-rest
assembly.
3 Replace the four screws (M2x2.5) that secure the touchpad to the palm-rest
assembly.
4 Slide the touch-pad cable into the connector on the system board and close the
latche to secure the cable.
5 Adhere the tapes that secure the touchpad to the palm-rest assembly.
Post-requisites
1 Replace the status-light board.
2 Replace the battery.
3 Replace the base cover.
58
Removing the I/O board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
3 Remove the wireless card.
Procedure
1 Peel o the tape that secures the I/O-board cable to the I/O board.
2 Disconnect the I/O-board cable from the I/O board.
3 Peel o the tape that secures the power and volume-buttons board-cable to the
palm-rest assembly.
4 Disconnect the power and volume-buttons board-cable from the I/O board.
5 Disconnect the coin-cell battery-cable from the I/O board.
6 Remove the two screws (M2x3.5) that secure the I/O board to the palm-rest
assembly.
59
7 Lift the I/O board o the palm-rest assembly.
Figure 20. I/O-board
1I/O board 2 tape
3 I/O-board cable 4 screws (2)
5 latch 6 palm-rest assembly
7 coin-cell battery-cable 8 tape
9 power and volume-buttons
board-cable
60
Replacing the I/O board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Place the I/O board on the palm-rest assembly.
2 Align the screw hole on the I/O board with the screw hole on the palm-rest
assembly.
3 Replace the two screws (M2x3.5) that secure the I/O board to the palm-rest
assembly.
4 Connect the power and volume-buttons board-cable and coin-cell battery-cable
to the I/O board.
5 Connect the I/O-board cable to the I/O board.
6 Adhere the tape that secures the power and volume-buttons board-cable to the
palm-rest assembly.
7 Adhere the tape that secures the I/O-board cable to the I/O board.
Post-requisites
1 Replace the wireless card.
2 Replace the battery.
3 Replace the base cover.
61
Removing the display assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
3 Remove the wireless card.
Procedure
1 Peel the tape that secures the display cable and touch-screen board-cable to the
system board.
62
2 Open the latches to disconnect the display cable and the touch-screen board-
cable from the system board.
Figure 21. Display assembly
1antenna cables (2) 2 display cable
3 touch-screen board-cable 4 latch
5 tape (2)
3 Turn the computer over and open the display as far as possible.
CAUTION: Place the computer on a soft and clean surface to avoid
scratching the display.
4 Place the computer face down on a at surface.
63
5 Remove the four screws (M2.5x2.5) that secure the display assembly to the
palm-rest assembly.
Figure 22. Display assembly
1 display assembly 2 screws (4)
3 display hinges (2) 4 palm-rest assembly
64
6 Lift the display assembly o the palm-rest assembly.
Figure 23. Display assembly
1 display assembly
65
Replacing the display assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
CAUTION: Place the computer on a soft and clean surface to avoid
scratching the display.
1 Place the display assembly face down on the palm-rest assembly.
2 Align the screw holes on the display hinges with the screw holes on the palm-
rest assembly.
3 Replace the four screws (M2.5x2.5) that secure the display assembly to the
palm-rest assembly.
4 Close the display and turn the computer over.
5 Slide the display cable and the touch-screen board-cable into their respective
connectors on the system board and close the latches to secure the cables.
6 Adhere the pieces of tape that secure the display cable and the touch-screen
board-cable to their respective connectors on the system board.
Post-requisites
1 Replace the wireless card.
2 Replace the battery.
3 Replace the base cover.
66
Removing the power-adapter
port
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
3 Remove the wireless card.
4 Remove the display assembly.
Procedure
1 Disconnect the power-adapter port-cable from the system board.
2 Remove the screw (M2x3.5) that secures the power-adapter port to the palm-
rest assembly.
67
3 Lift the power-adapter port o the palm-rest assembly.
Figure 24. Power-adapter port
1power-adapter port-cable 2 screw (M2x3.5)
3 power adapter port 4 system board
5 palm-rest assembly
68
Replacing the power-adapter
port
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Place the power-adapter port into the slot on the palm-rest assembly.
2 Align the screw hole on the power-adapter port with the screw hole on the
palm-rest assembly.
3 Replace the screw (M2x3.5) that secures the power-adapter port to the palm-
rest assembly.
4 Connect the power-adapter port-cable to the system board.
Post-requisites
1 Replace the display assembly.
2 Replace the wireless card.
3 Replace the battery.
4 Replace the base cover.
69
Removing the system board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
NOTE: Your computer’s Service Tag is stored in the system board. You must
enter the Service Tag in the BIOS setup program after you replace the
system board.
NOTE: Replacing the system board removes any changes you have made to
the BIOS using the BIOS setup program. You must make the appropriate
changes again after you replace the system board.
NOTE: Before disconnecting the cables from the system board, note the
location of the connectors so that you can reconnect the cables correctly
after you replace the system board.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
3 Remove the memory modules.
4 Remove the fan.
5 Remove the heat sink.
Procedure
1 Peel the tape that secures the display cable and touch-screen board-cable to the
system board.
2 Open the latches to disconnect the display cable and the touch-screen board-
cable from the system board.
3 Open the latch to disconnect the I/O-board cable from the system board.
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4 Using the pull tab, disconnect the hard-drive cable from the system board.
Figure 25. System board
1display cable 2 I/O-board cable
3 latch 4 tape
5 latch 6 latch
7 I/O-board cable 8 pull tab
9 hard-drive cable
5 Disconnect the power-adapter cable and the speaker cable from the system
board.
6 Disconnect the status-board cable, keyboard cable from the system board.
71
7 Disconnect the keyboard back-light cable and hard-drive cable from the system
board.
Figure 26. System board
1power-adapter cable 2 speaker cable
3 status-board cable 4 keyboard cable
5 keyboard back-light cable 6 system board
7 hard-drive cable
8 Remove the three screws (M2x2 Big Head) that secure the system board to the
palm-rest assembly.
72
9 Lift the system board o the palm-rest assembly.
Figure 27.
1screws (3) 2 system board
3 palm-rest assembly
73
Replacing the system board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
NOTE: Your computer’s Service Tag is stored in the system board. You must
enter the Service Tag in the BIOS setup program after you replace the
system board.
NOTE: Replacing the system board removes any changes you have made to
the BIOS using the BIOS setup program. You must make the appropriate
changes again after you replace the system board.
Procedure
1 Align the screw holes on the system board with the screw holes on the palm-rest
assembly.
2 Replace the three screws (M2x2 Big Head) that secures the system board to the
palm-rest assembly.
3 Slide the I/O-board cable into the system-board connector close the latch to
secure the cable.
4 Adhere the tape that secures the I/O-board cable to the system board.
5 Connect the power-adapter port-cable and the speaker cable to the system
board.
6 Connect the hard-drive cable to the system board.
7 Slide the display cable and the touch-screen board-cable into their respective
connectors and close the latches to secure the cables.
8 Adhere the tape that secures the display cable and touch-screen board-cable to
the system board.
Post-requisites
1 Replace the heat sink.
74
2 Replace the fan.
3 Replace the memory modules.
4 Replace the battery.
5 Replace the base cover.
Entering the Service Tag in the BIOS setup
program
1 Turn on or restart your computer.
2 Press F2 when the Dell logo is displayed to enter the BIOS setup program.
3 Navigate to the Main tab and enter the Service Tag in the Service Tag Input
eld.
75
Removing the display panel
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
3 Remove the display assembly.
Procedure
1 Remove the display cable from the routing guides inside the hinge covers.
76
Replacing the display panel
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Place the display panel on a at surface.
2 Replace the sensor board.
3 Replace the camera.
4 Turn over the display-panel assembly.
5 Route the display cable through the routing guides inside the hinge covers.
6 Align the display-panel assembly with the display back-cover and antenna
assembly and gently snap the display-panel assembly into place.
Post-requisites
1 Replace the display assembly.
2 Replace the battery.
3 Replace the base cover.
79
Removing the palm rest and
keyboard assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
3 Remove the memory modules.
4 Remove the coin-cell battery.
5 Remove the hard drive.
6 Remove the wireless card.
7 Remove the touchpad.
8 Remove the fan.
9 Remove the heat sink.
10 Remove the I/O board.
11 Remove the power and volume-buttons board.
12 Remove the status-light board.
13 Remove the speakers.
14 Remove the display assembly.
15 Remove the power-adapter port.
16 Remove the system board.
Procedure
After performing the steps in prerequisites we are left with the palm-rest and
keyboard assembly.
80
Figure 30. Palm rest
1 palm rest
81
Replacing the palm rest and
keyboard assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
Place the palm-rest and keyboard assembly on a at surface with the keyboard facing
down.
Post-requisites
1 Replace the system board.
2 Replace the power-adapter port.
3 Replace the display assembly.
4 Replace the speakers.
5 Replace the status-light board.
6 Replace the power and volume-buttons board.
7 Replace the I/O board.
8 Replace the heat sink.
9 Replace the fan.
10 Replace the touchpad.
11 Replace the wireless card.
12 Replace the hard drive.
13 Replace the coin-cell battery.
14 Replace the memory modules.
15 Replace the battery.
16 Replace the base cover.
82
Removing the display back-cover
and antenna assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
3 Remove the display assembly.
4 Follow the procedure from step 1 to 2 in “Removing the display panel”.
Procedure
After performing the steps in prerequisites we are left with the display back-cover and
antenna assembly.
83
Figure 31. Display back-cover and antenna assembly
1 display back-cover and antenna
assembly
2 antenna cables
84
Replacing the display back-cover
and antenna assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
Place the display back-cover and antenna assembly on a at surface.
Post-requisites
1 Replace the display panel.
2 Replace the display assembly.
3 Replace the battery.
4 Replace the base cover.
85
Removing the camera
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
3 Remove the display assembly.
4 Follow the procedure from step 1 to step 3 in “Removing the display panel”.
Procedure
CAUTION: Place the display-panel assembly on a soft and clean surface to
avoid scratching the display.
1 Using a plastic scribe, pry the camera module o the display panel.
86
2 Turn the camera over and peel o the tape to disconnect the camera cable from
the camera module.
Figure 32. Camera
1display panel 2 plastic scribe
3 camera module 4 camera cable
5 tape
87
Replacing the camera
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Connect the camera cable to the camera module.
2 Adhere the tape that secures the camera cable to the camera module.
3 Using the alignment post place the camera module on the display panel and snap
it into place.
Post-requisites
1 Follow the procedure from step 4 to step 6 in “Replacing the display panel”.
2 Replace the display assembly.
3 Replace the battery.
4 Replace the base cover.
88
Removing the display cable
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
3 Remove the display assembly.
4 Follow the procedure from step 1 to step 3 in “Removing the display panel”.
5 Remove the camera.
Procedure
1 Peel o the tape and open the latch to disconnect the display cable from the
display panel.
2 Peel o the sensor-board cable tape and disconnect the sensor-board cable.
3 Open the connector latch and disconnect the display cable.
4 Note the display cable routing and remove the display cable from the routing
guides on the display panel.
89
5 Lift the display cable o the display panel.
Figure 33. Display cable
1tape 2 sensor-board cable tape
3 sensor-board cable 4 display cable
5 latch 6 display panel
90
Replacing the display cable
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Route the display cable through the routing guides on the display panel.
2 Slide the display cable into the connector and press down the latch to secure the
cable.
3 Slide the sensor-board cable into the connector on the sensor board and press
down the latch to secure the cable.
4 Adhere the sensor-board cable tape.
5 Adhere the tape that secures the display cable to the display panel.
Post-requisites
1 Follow the procedure from step 4 to step 6 in “Replacing the display panel”.
2 Replace the display assembly.
3 Replace the camera.
4 Replace the battery.
5 Replace the base cover.
91
Removing the sensor board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
3 Remove the display assembly.
4 Follow the procedure from step 1 to step 3 in “Removing the display panel”.
Procedure
CAUTION: Place the display-panel assembly on a soft and clean surface to
avoid scratching the display.
1 Remove the screw (M2.5x2.5) that secures the sensor board to the display
panel.
2 Peel o the tape and open the latch to disconnect the sensor-board cable from
the sensor board.
92
3 Lift the sensor board o the display panel.
Figure 34. Sensor board
1sensor board 2 screw
3 tape 4 sensor-board cable
5 latch
93
Replacing the sensor board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the screw hole on the sensor board to the display panel and snap the
sensor board in place.
2 Slide the sensor-board cable into the slot on sensor board and press down the
latch to secure the cable.
3 Adhere the tape on the sensor-board connector to secure the cable.
4 Replace the screw (M2.5x2.5) that secures the sensor board to the display
panel.
Post-requisites
1 Follow the procedure from step 4 to step 6 in “Replacing the display panel”.
2 Replace the display assembly.
3 Replace the battery.
4 Replace the base cover.
94
Downloading drivers
Downloading the audio driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click or tap Product support, enter the Service Tag of your computer and then
click or tap Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click or tap Drivers & downloads → Find it myself.
5 Scroll down the page and expand Audio.
6 Click or tap Download to download the audio driver for your computer.
7 After the download is complete, navigate to the folder where you saved the
audio driver le.
8 Double-click or double-tap the audio driver le icon and follow the instructions on
the screen to install the driver.
Downloading the graphics driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click or tap Product Support, enter the Service Tag of your computer and click
or tap Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click or tap Drivers & downloads → Find it myself.
5 Scroll down the page and expand Video.
6 Click or tap Download to download the graphics driver for your computer.
7 After the download is complete, navigate to the folder where you saved the
graphics driver le.
8 Double-click or double-tap the graphics driver le icon and follow the instructions
on the screen to install the driver.
95
Downloading the USB 3.0 driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click or tap Product Support, enter the Service Tag of your computer and click
or tap Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click or tap Drivers & Downloads → Find it myself.
5 Scroll down the page and expand Chipset.
6 Click or tap Download to download the USB 3.0 driver for your computer.
7 After the download is complete, navigate to the folder where you saved USB 3.0
driver le.
8 Double-click or double-tap the USB 3.0 driver le icon and follow the instructions
on screen to install the driver.
Downloading the Wi-Fi driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click or tap Product Support, enter the Service Tag of your computer, and then
click or tap Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click or tap Drivers & downloads → Find it myself.
5 Scroll down the page and expand Network.
6 Click or tap Download to download the Wi-Fi driver for your computer.
7 After the download is complete, navigate to the folder where you saved the Wi-
Fi driver le.
8 Double-click or double-tap the driver le icon and follow the on-screen
instructions to install the driver.
Downloading the media-card reader driver
1 Turn on your computer.
96
2 Go to www.dell.com/support.
3 Click or tap Product Support, enter the Service Tag of your computer, and then
click or tap Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click or tap Drivers & Downloads → Find it myself.
5 Scroll down the page and expand Chipset.
6 Click or tap Download to download the media-card reader driver for your
computer.
7 After the download is complete, navigate to the folder where you saved the
media-card reader driver le.
8 Double-click or double-tap the card-reader driver le icon and follow the
instructions on the screen to install the driver.
Downloading the chipset driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click or tap Product Support, enter the Service Tag of your computer, and then
click or tap Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click or tap Drivers & downloads → Find it myself.
5 Scroll down the page and expand Chipset.
6 Click or tap Download to download the appropriate chipset driver for your
computer.
7 After the download is complete, navigate to the folder where you saved the
chipset driver le.
8 Double-click or double-tap the chipset driver le icon and follow the instructions
on the screen to install the driver.
Downloading the network driver
1 Turn on your computer.
2 Go to www.dell.com/support.
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3 Click Product support enter the Service Tag of your computer and click Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Scroll down the page and expand Network.
6 Click Download to download the network driver for your computer.
7 Save the le, and after the download is complete, navigate to the folder where
you saved the network driver le.
8 Double-click the network driver le icon and follow the instructions on screen.
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System setup
NOTE: Depending on the computer and its installed devices, the items listed
in this section may or may not be displayed.
Boot Sequence
Boot Sequence allows you to bypass the System Setup–dened boot device order
and boot directly to a specic device (for example: optical drive or hard drive). During
the Power-on Self Test (POST), when the Dell logo appears. you can:
• Access System Setup by pressing F2 key
• Bring up the one-time boot menu by pressing F12 key
The one-time boot menu displays the devices that you can boot from including the
diagnostic option. The boot menu options are:
• Removable Drive (if available)
• STXXXX Drive
NOTE: XXX denotes the SATA drive number.
• Optical Drive (if available)
• Diagnostics
NOTE: Choosing Diagnostics, will display the ePSA diagnostics screen.
The boot sequence screen also displays the option to access the System Setup
screen.
Navigation keys
NOTE: For most of the System Setup options, changes that you make are
recorded but do not take eect until you restart the system.
Keys Navigation
Up arrow Moves to the previous eld.
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Keys Navigation
Down arrow Moves to the next eld.
Enter Selects a value in the selected eld (if applicable) or follow
the link in the eld.
Spacebar Expands or collapses a drop‐down list, if applicable.
Tab Moves to the next focus area.
NOTE: For the standard graphics browser only.
Esc Moves to the previous page until you view the main screen.
Pressing Esc in the main screen displays a message that
prompts you to save any unsaved changes and restarts the
system.
BIOS overview
CAUTION: Unless you are an expert computer user, do not change the
settings in the BIOS Setup program. Certain changes can make your
computer work incorrectly.
NOTE: Before you change BIOS Setup program, it is recommended that you
write down the BIOS Setup program screen information for future
reference.
Use the BIOS Setup program for the following purposes:
• Get information about the hardware installed in your computer, such as the
amount of RAM and the size of the hard drive.
• Change the system conguration information.
• Set or change a user-selectable option, such as the user password, type of hard
drive installed, and enabling or disabling base devices.
Entering BIOS setup program
1 Turn on (or restart) your computer.
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2 During POST, when the DELL logo is displayed, watch for the F2 prompt to
appear, and then press F2 immediately.
NOTE: The F2 prompt indicates that the keyboard is initialized. This
prompt can appear very quickly, so you must watch for it, and then
press F2. If you press F2 before the F2 prompt, this keystroke is lost. If
you wait too long and the operating system logo appears, continue to
wait until you see the desktop. Then, turn o your computer and try
again.
System setup options
NOTE: Depending on this computer and its installed devices, the items listed
in this section may or may not appear.
Table 3. System setup options—System information menu
General-System Information
System Information
BIOS Version Displays the BIOS version number.
Service Tag Displays the Service Tag of the computer.
Asset Tag Displays the Asset Tag of the computer.
Ownership Tag Displays the ownership tag of the computer.
Manufacture Date Displays the manufacture date of the computer.
Ownership Date Displays the ownership date of the computer.
Express Service Code Displays the express service code of the computer.
Memory Information
Memory Installed Displays the total computer memory installed.
Memory Available Displays the total computer memory available.
Memory Speed Displays the memory speed.
Memory Channel Mode Displays single or dual channel mode.
Memory Technology Displays the technology used for the memory.
DIMM A Size Displays the DIMM A memory size.
DIMM B Size Displays the DIMM B memory size.
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General-System Information
Processor Information
Processor Type Displays the processor type.
Core Count Displays the number of cores on the processor.
Processor ID Displays the processor identication code.
Current Clock Speed Displays the current processor clock speed.
Minimum Clock Speed Displays the minimum processor clock speed.
Maximum Clock Speed Displays the maximum processor clock speed.
Processor L2 Cache Displays the processor L2 Cache size.
Processor L3 Cache Displays the processor L3 Cache size.
HT Capable Displays whether the processor is HyperThreading
(HT) capable.
64-Bit Technology Displays whether 64-bit technology is used.
Device Information
SATA-0 Displays the SATA-0 device information of the
computer.
SATA-2 Displays the SATA-2 device information of the
computer.
M.2 PCIe SSD-0 Displays the M.2 PCIe SSD information of the
computer.
Video Controller Displays the video controller type of the computer.
dGPU Video Controller Displays the discrete graphics information of the
computer.
Video BIOS Version Displays the video BIOS version of the computer.
Video Memory Displays the video memory information of the
computer.
Panel Type Displays the Panel Type of the computer.
Native Resolution Displays the native resolution of the computer.
Audio Controller Displays the audio controller information of the
computer.
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General-System Information
Wi-Fi Device Displays the wireless device information of the
computer.
Bluetooth Device Displays the bluetooth device information of the
computer.
Battery Information Displays the battery health information.
Boot Sequence
Boot Sequence Displays the boot sequence.
Boot List Option Displays the available boot options.
Advanced Boot Options
Enable Legacy Option
ROMs
Enable or disable the Legacy Option ROMs.
Enable UEFI Network
Stack
Enable or disable UEFI Network Stack.
UEFI Boot Path Security Enable or disable the system to prompt the user to
enter the Admin password when booting a UEFI
boot path from the F12 boot menu.
Date/Time Displays the current date in MM/DD/YY format and
current time in HH:MM:SS AM/PM format.
Table 4. System setup options—System Conguration menu
System Conguration
SATA Operation Congure operating mode of the integrated SATA
hard drive controller.
Drives Enable or disable various drives on board.
SMART Reporting Enable or disable SMART Reporting during system
startup.
USB Conguration
Enable Boot Support Enable or disable booting from USB mass storage
devices such as external hard drive, optical drive,
and USB drive.
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System Conguration
Enable External USB Port Enable or disable booting from USB mass storage
devices connected to external USB port.
USB PowerShare Enable or disable charging external devices through
the USB PowerShare port.
Audio Enable or disable the integrated audio controller.
Keyboard Illumination Congure the operating mode of the keyboard
illumination feature.
Keyboard Backlight with
AC
Enable or disable the keyboard backlight.
Miscellaneous Devices Enable or disable various onboard devices.
Enable Camera Enable or disable the camera.
Enable Secure Digital (SD)
Card
Enable or disable the SD card.
Table 5. System setup options—Video menu
Video
LCD Brightness Set the panel brightness independently for Battery
and AC power.
Table 6. System setup options—Security menu
Security
Strong Password Enable or disable strong passwords.
Password Conguration Control the minimum and maximum number of
characters allowed for Admin and System
passwords.
Password Bypass Bypass the System (Boot) Password and the
internal HDD password prompts during a system
restart.
Password Change Enable or disable changes to the System and Hard
Disk passwords when an administrator password is
set.
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Security
Non-Admin Setup Changes Determines whether changes to the setup option
are permitted when an administrator password is
set.
UEFI Capsule Firmware
Updates
Enable or disable BIOS updates through UEFI
capsule update packages.
PTT Security Enable or disable Platform Trust Technology (PTT)
visibility to the operating system.
Computrace(R) Enable or disable the BIOS module interface of the
optional Computrace(R) Service from Absolute
Software.
CPU XD Support Enable or disable the Execute Disable mode of the
Processor.
Admin Setup Lockout Enable to prevent users from entering Setup when
an Admin Password is set.
Table 7. System setup options—Secure Boot menu
Secure Boot
Secure Boot Enable Enable or disable the secure boot feature.
Expert Key Management
Expert Key Management Enable or disable Expert Key Management.
Custom Mode Key
Management
Select the custom values for expert key
management.
Table 8. System setup options—Intel Software Guard Extensions menu
Intel Software Guard Extensions
Intel SGX Enable Enable or disable Intel Software Guard Extensions.
Enclave Memory Size Set the Intel Software Guard Extensions Enclave
Reserve Memory Size.
Performance
Multi Core Support Enable multiple cores.
Default: Enabled.
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Intel Software Guard Extensions
Intel SpeedStep Enable or disable Intel Speedstep Technology.
Default: Enabled.
NOTE: If enabled, the processor clock speed
and core voltage are adjusted dynamically
based on the processor load.
C-States Control Enable or disable additional processor sleep states.
Default: Enabled.
Intel TurboBoost Enable or disable Intel TurboBoost mode of the
processor.
Default: Enabled.
HyperThread control Enable or disable HyperThreading in the processor.
Default: Enabled.
Power Management
AC Behavior Enables the system to turn on automatically, when
AC is inserted.
Enable Intel Speed Shift
Technology
Enable or disable Intel Speed Shift Technology.
Auto on Time Enable to set the computer to turn on automatically
every day or on a preselected date and time. This
option can be congured only if the Auto On Time is
set to Everyday, Weekdays or Selected Days.
Default: Disabled.
USB Wake Support Enable the USB devices to wake the computer from
Standby.
Advanced Battery Charge
Conguration
Enable Advanced Battery Charge Conguration
from the beginning of the day to a specied work
period.
Primary Battery Charge
Conguration
Set the primary battery charge settings with a
preselected custom charge start and stop.
Default: Adaptive.
POST Behavior
Adapter Warnings Enable adapter warnings.
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Intel Software Guard Extensions
Default: Enabled.
Numlock Enable Enable or disable Numlock.
Default: Enable Numlock.
Fn Lock Options Enable or disable the Fn lock mode.
Fastboot Enable to set the speed of the boot process.
Default: Thorough.
Extend BIOS POST Time Congure additional pre-boot delay.
Pull Screen Logo Enable or disable to display full screen logo.
Warnings and Errors Select an action on encountering a warning or error.
Table 9. System setup options—Virtualization Support menu
Virtualization Support
Virtualization Specify whether a Virtual Machine Monitor (VMM)
can utilize the additional hardware capabilities
provided by Intel Virtualization Technology.
VT for Direct I/O Specify whether a Virtual Machine Monitor (VMM)
can utilize the additional hardware capabilities
provided by Intel Virtualization Technology for Direct
I/O.
Table 10. System setup options—Wireless menu
Wireless
Wireless Switch Determine which wireless devices can be controlled
by the Wireless Switch.
Wireless Device Enable Enable or disable internal wireless devices.
Table 11. System setup options—Maintenance menu
Maintenance
Service Tag Display the system’s Service Tag.
Asset Tag Create a system Asset Tag.
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Maintenance
BIOS Downgrade Control ashing of the system rmware to previous
revisions.
Data Wipe Enable to securely erase data from all internal
storage devices.
BIOS Recovery Enable the user to recover from certain corrupted
BIOS conditions from a recovery le on the user
primary hard drive or an external USB key.
Table 12. System setup options—System Logs menu
System Logs
BIOS Events Display BIOS events.
Thermal Events Display Thermal events.
Power Events Display Power events.
Table 13. System setup options—SupportAssist System Resolution menu
SupportAssist System Resolution
Auto OS Recovery
Threshold
Control the automatic boot ow for SupportAssist
System Resolution Console and for Dell OS
Recovery tool.
SupportAssist OS Recovery Enable or disable the boot ow for SupportAssist
OS Recovery tool in the even of certain system
errors.
System and setup password
You can create a system password and a setup password to secure your computer.
Password type Description
System password Password that you must enter to log on to your system.
Setup password Password that you must enter to access and make changes
to the BIOS settings of your computer.
CAUTION: The password features provide a basic level of security for the
data on your computer.
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CAUTION: Anyone can access the data stored on your computer if it is not
locked and left unattended.
NOTE: Your computer is shipped with the system and setup password
feature is disabled.
Assigning a system password and setup password
You can assign a new System Password only when the status is in Not Set.
To enter the system setup, press F2 immediately after a power-on or re-boot.
1 In the System BIOS or System Setup screen, select Security and press Enter.
The Security screen is displayed.
2 Select System Password and create a password in the Enter the new password
eld.
Use the following guidelines to assign the system password:
– A password can have up to 32 characters.
– The password can contain the numbers 0 through 9.
– Only lower case letters are valid, upper case letters are not allowed.
– Only the following special characters are allowed: space, (”), (+), (,), (-), (.),
(/), (;), ([), (\), (]), (`).
3 Type the system password that you entered earlier in the Conrm new
password eld and click OK.
4 Press Esc and a message prompts you to save the changes.
5 Press Y to save the changes.
The computer reboots.
Deleting or changing an existing system and/or setup
password
Ensure that the Password Status is Unlocked (in the System Setup) before
attempting to delete or change the existing System and/or Setup password. You
cannot delete or change an existing System or Setup password, if the Password
Status is Locked.
To enter the System Setup, press F2 immediately after a power-on or reboot.
1 In the System BIOS or System Setup screen, select System Security and press
Enter.
The System Security screen is displayed.
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2 In the System Security screen, verify that Password Status is Unlocked.
3 Select System Password, alter or delete the existing system password and press
Enter or Tab.
4 Select Setup Password, alter or delete the existing setup password and press
Enter or Tab.
NOTE: If you change the System and/or Setup password, re-enter the
new password when promoted. If you delete the System and/or Setup
password, conrm the deletion when promoted.
5 Press Esc and a message prompts you to save the changes.
6 Press Y to save the changes and exit from System Setup.
The computer reboots.
Clearing CMOS settings
CAUTION: Clearing CMOS settings will reset the BIOS settings on your
computer.
1 Remove the base cover.
2 Remove the battery.
3 Disconnect the coin-cell battery.
4 Wait for one minute.
5 Connect the coin-cell battery.
6 Replace the battery.
7 Replace the base cover.
Clearing forgotten passwords
Contact Dell technical support to clear the forgotten passwords, see www.dell.com/
contactdell.
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Troubleshooting
Flashing the BIOS
You may need to ash (update) the BIOS when an update is available or when you
replace the system board.
Follow these steps to ash the BIOS:
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product support, enter the Service Tag of your computer, and then click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Select the operating system installed on your computer.
6 Scroll down the page and expand BIOS.
7 Click Download to download the latest version of the BIOS for your computer.
8 After the download is complete, navigate to the folder where you saved the BIOS
update le.
9 Double-click the BIOS update le icon and follow the instructions on the screen.
Enhanced Pre-Boot System Assessment
(ePSA) diagnostics
The ePSA diagnostics (also known as system diagnostics) performs a complete check
of your hardware. The ePSA is embedded with the BIOS and is launched by the BIOS
internally. The embedded system diagnostics provides a set of options for particular
devices or device groups allowing you to:
• Run tests automatically or in an interactive mode
• Repeat tests
• Display or save test results
• Run thorough tests to introduce additional test options to provide extra
information about the failed device(s)
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• View status messages that inform you if tests are completed successfully
• View error messages that inform you of problems encountered during testing
CAUTION: Use the system diagnostics to test only your computer. Using
this program with other computers may cause invalid results or error
messages.
NOTE: Some tests for specic devices require user interaction. Always
ensure that you are present at the computer terminal when the diagnostic
tests are performed.
For more information, see Dell EPSA Diagnostic 3.0.
Running the ePSA diagnostics
1 Power-on the computer.
2 As the computer boots, press the F12 key as the Dell logo appears.
3 On the boot menu screen, select the Diagnostics option.
4 Click the arrow key at the bottom left corner.
Diagnostics front page is displayed.
5 Press the arrow in the lower-right corner to go to the page listing.
The items detected are listed.
6 To run a diagnostic test on a specic device, press Esc and click Yes to stop the
diagnostic test.
7 Select the device from the left pane and click Run Tests.
8 If there are any issues, error codes are displayed.
Note the error code and validation number and contact Dell.
System diagnostic lights
Power and battery-status light/hard-drive activity light: Indicates the battery-
charge status or the hard-drive activity.
NOTE: Press Fn+H to toggle this light between power and battery-status
light and hard-drive activity light.
Hard-drive activity light
Turns on when the computer reads from or writes to the hard drive.
Power and battery-status light
Indicates the power and battery-charge status.
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Solid white – Power adapter is connected and the battery has more than 5 percent
charge.
Amber – Computer is running on battery and the battery has less than 5 percent
charge.
O
• Power adapter is connected and the battery is fully charged.
• Computer is running on battery and the battery has more than 5 percent charge.
• Computer is in sleep state, hibernation, or turned o.
The power and battery-status light blinks amber along with beep codes indicating
failures.
For example, the power and battery-status light blinks amber two times followed by a
pause, and then blinks white three times followed by a pause. This 2,3 pattern
continues until the computer is turned o indicating no memory or RAM is detected.
The following table shows dierent light patterns, what they indicate, and the
suggested solutions.
Table 14. System diagnostic lights
Light pattern Problem description Suggested solution
2,1 CPU failure Replace the system board.
2,2 System board: BIOS and
ROM failure
Flash latest BIOS version. If
problem persists, replace the
system board.
2,3 No memory or RAM
detected
Conrm that the memory module
is installed properly. If problem
persists, replace the memory
module.
2,4 Memory or RAM failure Replace the memory module.
2,5 Invalid memory installed Replace the memory module.
2,6 System board or chipset
error
Replace the system board.
2,7 LCD failure Replace the LCD.
3,1 CMOS battery failure Replace the CMOS battery.
3,2 PCI or video card or chip
failure
Replace the CMOS battery.
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Light pattern Problem description Suggested solution
3,3 Recovery image not found Reimage the system.
3,4 Recovery image found but
invalid
Reimage the system.
The computer may emit a series of beeps during start-up if the errors or problems
cannot be displayed. The repetitive beep codes help the user troubleshoot problems
with the computer.
Camera status light: Indicates whether the camera is in use.
• Solid white – Camera is in use.
•O – Camera is not in use.
Caps Lock status light: Indicates whether Caps Lock is enabled or disabled.
• Solid white – Caps Lock enabled.
•O – Caps Lock disabled.
Flea power release
Flea power is the residual static electricity that remains on the computer even after it
has been powered o and the battery has been removed. The following procedure list
the steps to conduct a ea power release for the computer.
1 Shut down the computer.
2 Remove the base cover.
3 Follow step 1 in “Removing the battery”.
4 Press and hold down the power button for 15 seconds to ground the system
board.
5 Follow step 3 in “Replacing the battery”.
6 Replace the base cover.
7 Turn on the computer.
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Wi-Fi power cycle
If your computer is unable to access the internet due to Wi-Fi connectivity issues a
Wi-Fi power cycle procedure may be performed. The following procedure provides the
instructions on how to conduct a Wi-Fi power cycle:
1 Turn o your computer.
2 Turn o the modem.
3 Turn o the wireless router.
4 Wait for 30 seconds.
5 Turn on the router.
6 Turn on the modem.
7 Turn on your computer.
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Getting help and contacting Dell
Self-help resources
You can get information and help on Dell products and services using these self-help
resources:
Table 15. Self-help resources
Information about Dell products and
services
www.dell.com
Dell Help & Support app
Get started app
Accessing help In Windows search, type Help and
Support, and press Enter.
Online help for operating system www.dell.com/support/windows
www.dell.com/support/linux
Troubleshooting information, user
manuals, setup instructions, product
specications, technical help blogs,
drivers, software updates, and so on.
www.dell.com/support
Dell knowledge base articles for a variety
of computer concerns. 1 Go to www.dell.com/support.
2 At the top-right corner, type the
subject or keyword in the Search
box.
3 Click Search to retrieve the related
articles.
Learn and know the following information
about your product:
• Product specications
See Me and My Dell at www.dell.com/
support/manuals.
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• Operating system
• Setting up and using your product
• Data backup
• Troubleshooting and diagnostics
• Factory and system restore
• BIOS information
To locate the Me and My Dell relevant to
your product, identify your product
through one of the following:
• Select Detect Product.
• Locate your product through the
drop-down menu under View
Products.
• Enter the Service Tag number or
Product ID into the search bar.
Contacting Dell
To contact Dell for sales, technical support, or customer service issues, see
www.dell.com/contactdell.
NOTE: Availability varies by country and product, and some services may
not be available in your country.
NOTE: If you do not have an active internet connection, you can nd
contact information on your purchase invoice, packing slip, bill, or Dell
product catalog.
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