DELL 5421 User Manual

Displayed below is the user manual for 5421 by DELL which is a product in the Notebooks category. This manual has pages.

Related Manuals

DELL 5421 Manual

Latitude 5421

Service Manual

Regulatory Model: P137G

Regulatory Type: P137G003/P137G004

July 2021

Rev. A01

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid

the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

trademarks may be trademarks of their respective owners.

Chapter 1: Working on your computer............................................................................................7

Safety instructions.............................................................................................................................................................. 7

Working inside your computer.................................................................................................................................... 7

Entering Service Mode.................................................................................................................................................9

Exiting Service Mode.................................................................................................................................................. 10

After working inside your computer........................................................................................................................ 10

Chapter 2: Removing and installing components...........................................................................11

Recommended tools...........................................................................................................................................................11

Screw list..............................................................................................................................................................................12

Major components of your system................................................................................................................................ 14

SIM card tray...................................................................................................................................................................... 15

Removing the SIM card tray..................................................................................................................................... 15

Installing the SIM card ............................................................................................................................................... 16

Micro Secure Digital (SD) Card...................................................................................................................................... 17

Removing the microSD card...................................................................................................................................... 17

Installing the microSD card........................................................................................................................................ 18

Base cover........................................................................................................................................................................... 19

Removing the base cover...........................................................................................................................................19

Installing the base cover............................................................................................................................................ 20

Wireless card...................................................................................................................................................................... 22

Removing the wireless card...................................................................................................................................... 22

Installing the wireless card........................................................................................................................................ 23

Wireless Wide Area Network (WWAN) Card............................................................................................................. 25

Removing the WWAN card....................................................................................................................................... 25

Installing the WWAN card......................................................................................................................................... 26

Solid-state drives...............................................................................................................................................................27

Removing the 2230 solid-state drive .................................................................................................................... 27

Installing the 2230 solid-state drive........................................................................................................................28

Removing the 2280 solid-state drive..................................................................................................................... 30

Installing the 2280 solid-state drive........................................................................................................................30

Memory................................................................................................................................................................................32

Removing the memory module.................................................................................................................................32

Installing the memory module...................................................................................................................................32

Battery................................................................................................................................................................................. 33

Lithium-ion battery precautions...............................................................................................................................33

Removing the battery.................................................................................................................................................34

Installing the battery...................................................................................................................................................35

Battery cable...................................................................................................................................................................... 36

Removing the battery cable......................................................................................................................................36

Installing the battery cable........................................................................................................................................36

Assembly inner frame....................................................................................................................................................... 37

Removing the assembly inner frame....................................................................................................................... 37

Installing the assembly inner frame.........................................................................................................................39

Contents

Contents 3

LED board........................................................................................................................................................................... 40

Removing the LED board...........................................................................................................................................40

Installing the LED board..............................................................................................................................................41

Heat sink and fan assembly............................................................................................................................................ 42

Removing the heat sink and fan assembly - UMA configuration.....................................................................42

Installing the heat sink and fan assembly - UMA configuration....................................................................... 43

Removing the heat sink and fan assembly - Discrete configuration...............................................................44

Installing the heat sink and fan assembly - Discrete configuration.................................................................45

Speakers.............................................................................................................................................................................. 46

Removing the speakers..............................................................................................................................................46

Installing the speakers................................................................................................................................................ 47

USB type-C bracket......................................................................................................................................................... 48

Removing the USB type-C bracket........................................................................................................................ 48

Installing the USB type-C bracket...........................................................................................................................49

System board..................................................................................................................................................................... 50

Removing the system board.....................................................................................................................................50

Installing the system board....................................................................................................................................... 53

Power-button board.........................................................................................................................................................56

Removing the power-button board........................................................................................................................ 56

Installing the power-button board...........................................................................................................................57

Smart card reader............................................................................................................................................................. 58

Removing the smart card reader.............................................................................................................................58

Installing the smart card reader............................................................................................................................... 60

Coin-cell battery.................................................................................................................................................................61

Removing the coin-cell battery.................................................................................................................................61

Installing the coin-cell battery.................................................................................................................................. 62

Keyboard assembly........................................................................................................................................................... 63

Removing the keyboard assembly...........................................................................................................................63

Installing the keyboard assembly............................................................................................................................. 65

Keyboard bracket.............................................................................................................................................................. 66

Removing the keyboard bracket..............................................................................................................................66

Installing the keyboard bracket................................................................................................................................ 68

Display assembly................................................................................................................................................................69

Removing the display assembly............................................................................................................................... 69

Installing the display assembly...................................................................................................................................71

Display bezel....................................................................................................................................................................... 75

Removing the display bezel.......................................................................................................................................75

Installing the display bezel......................................................................................................................................... 76

Display panel....................................................................................................................................................................... 77

Removing the display panel....................................................................................................................................... 77

Installing the display panel.........................................................................................................................................80

Camera/microphone module..........................................................................................................................................85

Removing the camera................................................................................................................................................ 85

Installing the camera...................................................................................................................................................85

Removing the infrared camera.................................................................................................................................86

Installing the infrared camera................................................................................................................................... 87

eDP/display cable............................................................................................................................................................. 88

Removing the eDP cable........................................................................................................................................... 88

Installing the eDP cable..............................................................................................................................................89

Sensor board....................................................................................................................................................................... 91

4Contents

Removing the sensor board.......................................................................................................................................91

Installing the sensor board......................................................................................................................................... 91

Display hinges.....................................................................................................................................................................92

Removing the display hinges.................................................................................................................................... 92

Installing the display hinges.......................................................................................................................................93

Display back cover............................................................................................................................................................ 95

Removing the display back cover............................................................................................................................95

Installing the display back cover.............................................................................................................................. 96

Dummy SIM-card slot filler..............................................................................................................................................97

Removing the dummy SIM-card slot filler............................................................................................................. 97

Installing the dummy SIM-card slot filler............................................................................................................... 98

Palm-rest assembly.........................................................................................................................................................100

Removing the palm-rest assembly........................................................................................................................ 100

Installing the palm-rest assembly........................................................................................................................... 101

Chapter 3: Drivers and downloads.............................................................................................. 104

Downloading the drivers................................................................................................................................................ 104

Chapter 4: System setup........................................................................................................... 105

BIOS overview..................................................................................................................................................................105

Entering BIOS setup program.......................................................................................................................................105

Navigation keys................................................................................................................................................................105

One time boot menu....................................................................................................................................................... 106

System setup options..................................................................................................................................................... 106

Updating the BIOS........................................................................................................................................................... 116

Updating the BIOS in Windows............................................................................................................................... 116

Updating the BIOS in Linux and Ubuntu............................................................................................................... 117

Updating the BIOS using the USB drive in Windows......................................................................................... 117

Updating the BIOS from the F12 One-Time boot menu.................................................................................... 117

System and setup password..........................................................................................................................................118

Assigning a system setup password...................................................................................................................... 118

Deleting or changing an existing system setup password................................................................................ 119

Clearing CMOS settings................................................................................................................................................. 119

Clearing BIOS (System Setup) and System passwords.........................................................................................120

Chapter 5: Troubleshooting........................................................................................................ 121

Handling swollen Lithium-ion batteries....................................................................................................................... 121

Dell SupportAssist Pre-boot System Performance Check diagnostics.............................................................. 122

Running the SupportAssist Pre-Boot System Performance Check.............................................................. 122

Built-in self-test (BIST)..................................................................................................................................................122

M-BIST......................................................................................................................................................................... 122

LCD Power rail test (L-BIST)..................................................................................................................................123

LCD Built-in Self Test (BIST)..................................................................................................................................123

System diagnostic lights................................................................................................................................................ 124

Recovering the operating system................................................................................................................................125

Real-Time Clock (RTC Reset)...................................................................................................................................... 125

Backup media and recovery options........................................................................................................................... 125

WiFi power cycle..............................................................................................................................................................126

Drain residual flea power (perform hard reset)........................................................................................................126

Contents 5

Chapter 6: Getting help..............................................................................................................127

Contacting Dell................................................................................................................................................................. 127

6 Contents

Working on your computer

Topics:

•Safety instructions

Safety instructions

Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless

otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped

with your computer.

WARNING: Before working inside your computer, read the safety information that is shipped with your

computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/

regulatory_compliance.

WARNING: Disconnect your computer from all power sources before opening the computer cover or panels.

After you finish working inside the computer, replace all covers, panels, and screws before connecting your

computer to an electrical outlet.

CAUTION: To avoid damaging the computer, ensure that the work surface is flat, dry, and clean.

CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching the

pins and the contacts.

CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical

assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the

safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal

surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal

surface to dissipate static electricity which could harm internal components.

CAUTION: When you disconnect a cable, pull it by its connector or its pull tab, not the cable itself. Some cables

have connectors with locking tabs or thumbscrews that you must disengage before disconnecting the cable.

When disconnecting cables, keep them evenly aligned to avoid bending the connector pins. When connecting

cables, ensure that the ports and the connectors are correctly oriented and aligned.

CAUTION: Press and eject any installed card from the media-card reader.

CAUTION: Exercise caution when handling Lithium-ion batteries in laptops. Swollen batteries should not be used

and should be replaced and disposed properly.

NOTE: The color of your computer and certain components may appear differently than shown in this document.

Working inside your computer

Before working inside your computer

About this task

NOTE: The images in this document may differ from your computer depending on the configuration you ordered.

Working on your computer 7

Steps

1. Save and close all open files and exit all open applications.

2. Shut down your computer. Click Start > Power > Shut down.

NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down

instructions.

3. Disconnect your computer and all attached devices from their electrical outlets.

4. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.

CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the

cable from the network device.

5. Remove any media card and optical disc from your computer, if applicable.

Electrostatic discharge—ESD protection

ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards,

processors, memory DIMMs, and system boards. Very slight charges can damage circuits in ways that may not be obvious, such

as intermittent problems or a shortened product life span. As the industry pushes for lower power requirements and increased

density, ESD protection is an increasing concern.

Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than

in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

Two recognized types of ESD damage are catastrophic and intermittent failures.

●Catastrophic – Catastrophic failures represent approximately 20 percent of ESD-related failures. The damage causes

an immediate and complete loss of device functionality. An example of catastrophic failure is a memory DIMM that has

received a static shock and immediately generates a "No POST/No Video" symptom with a beep code emitted for missing or

nonfunctional memory.

●Intermittent – Intermittent failures represent approximately 80 percent of ESD-related failures. The high rate of

intermittent failures means that most of the time when damage occurs, it is not immediately recognizable. The DIMM

receives a static shock, but the tracing is merely weakened and does not immediately produce outward symptoms related to

the damage. The weakened trace may take weeks or months to melt, and in the meantime may cause degradation of memory

integrity, intermittent memory errors, etc.

The more difficult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded")

failure.

Perform the following steps to prevent ESD damage:

●Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do not

provide adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on parts

with increased sensitivity to ESD damage.

●Handle all static-sensitive components in a static-safe area. If possible, use anti-static floor pads and workbench pads.

●When unpacking a static-sensitive component from its shipping carton, do not remove the component from the anti-static

packing material until you are ready to install the component. Before unwrapping the anti-static packaging, ensure that you

discharge static electricity from your body.

●Before transporting a static-sensitive component, place it in an anti-static container or packaging.

ESD field service kit

The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main components:

anti-static mat, wrist strap, and bonding wire.

Components of an ESD field service kit

The components of an ESD field service kit are:

●Anti-Static Mat – The anti-static mat is dissipative and parts can be placed on it during service procedures. When using an

anti-static mat, your wrist strap should be snug and the bonding wire should be connected to the mat and to any bare metal

on the system being worked on. Once deployed properly, service parts can be removed from the ESD bag and placed directly

on the mat. ESD-sensitive items are safe in your hand, on the ESD mat, in the system, or inside a bag.

8Working on your computer

●Wrist Strap and Bonding Wire – The wrist strap and bonding wire can be either directly connected between your wrist

and bare metal on the hardware if the ESD mat is not required, or connected to the anti-static mat to protect hardware that

is temporarily placed on the mat. The physical connection of the wrist strap and bonding wire between your skin, the ESD

mat, and the hardware is known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never

use wireless wrist straps. Always be aware that the internal wires of a wrist strap are prone to damage from normal wear

and tear, and must be checked regularly with a wrist strap tester in order to avoid accidental ESD hardware damage. It is

recommended to test the wrist strap and bonding wire at least once per week.

●ESD Wrist Strap Tester – The wires inside of an ESD strap are prone to damage over time. When using an unmonitored

kit, it is a best practice to regularly test the strap prior to each service call, and at a minimum, test once per week. A

wrist strap tester is the best method for doing this test. If you do not have your own wrist strap tester, check with your

regional office to find out if they have one. To perform the test, plug the wrist-strap's bonding-wire into the tester while it is

strapped to your wrist and push the button to test. A green LED is lit if the test is successful; a red LED is lit and an alarm

sounds if the test fails.

●Insulator Elements – It is critical to keep ESD sensitive devices, such as plastic heat sink casings, away from internal parts

that are insulators and often highly charged.

●Working Environment – Before deploying the ESD Field Service kit, assess the situation at the customer location. For

example, deploying the kit for a server environment is different than for a desktop or portable environment. Servers are

typically installed in a rack within a data center; desktops or portables are typically placed on office desks or cubicles. Always

look for a large open flat work area that is free of clutter and large enough to deploy the ESD kit with additional space to

accommodate the type of system that is being repaired. The workspace should also be free of insulators that can cause an

ESD event. On the work area, insulators such as Styrofoam and other plastics should always be moved at least 12 inches or

30 centimeters away from sensitive parts before physically handling any hardware components

●ESD Packaging – All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded

bags are preferred. However, you should always return the damaged part using the same ESD bag and packaging that the

new part arrived in. The ESD bag should be folded over and taped shut and all the same foam packing material should be

used in the original box that the new part arrived in. ESD-sensitive devices should be removed from packaging only at an

ESD-protected work surface, and parts should never be placed on top of the ESD bag because only the inside of the bag is

shielded. Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag.

●Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts

to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

ESD protection summary

It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static

mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all

insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

Transporting sensitive components

When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place

these parts in anti-static bags for safe transport.

Entering Service Mode

Service Mode allows users to immediately cut off electricity from the computer and conduct repairs without disconnecting the

battery cable from the system board.

To enter Service Mode:

1. Shut down your computer and disconnect the AC adapter.

2. Hold <B> key on the keyboard and press the power button for 3 seconds or until the Dell logo appears on the screen.

3. Press any key to continue.

NOTE: If the power adapter has not been disconnected, a message prompting you to remove the AC adapter appears

on the screen. Remove the AC adapter and then press any key to continue the Service Mode procedure.

NOTE: The Service Mode procedure automatically skips the following step if the Owner Tag of the computer is not

set up in advance by the manufacturer.

4. When the ready-to-proceed message appears on the screen, press any key to proceed. The computer emits three short

beeps and shuts down immediately.

Working on your computer 9

Once the computer shuts down, you may perform the replacement procedures without disconnecting the battery cable from

the system board.

Exiting Service Mode

Service Mode allows users to immediately cut off electricity from the computer and conduct repairs without disconnecting the

battery cable from the system board.

To exit Service Mode:

1. Connect the AC adapter to the power-adapter port on your computer.

2. Press the power button to turn on the computer. Your computer will automatically return to normal functioning mode.

After working inside your computer

About this task

CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.

Steps

1. Replace all screws and ensure that no stray screws remain inside your computer.

2. Connect any external devices, peripherals, or cables you removed before working on your computer.

3. Replace any media cards, discs, or any other parts that you removed before working on your computer.

4. Connect your computer and all attached devices to their electrical outlets.

5. Turn on your computer.

10 Working on your computer

Removing and installing components

NOTE: The images in this document may differ from your computer depending on the configuration you ordered.

Topics:

•Recommended tools

•Screw list

•Major components of your system

•SIM card tray

•Micro Secure Digital (SD) Card

•Base cover

•Wireless card

•Wireless Wide Area Network (WWAN) Card

•Solid-state drives

•Memory

•Battery

•Battery cable

•Assembly inner frame

•LED board

•Heat sink and fan assembly

•Speakers

•USB type-C bracket

•System board

•Power-button board

•Smart card reader

•Coin-cell battery

•Keyboard assembly

•Keyboard bracket

•Display assembly

•Display bezel

•Display panel

•Camera/microphone module

•eDP/display cable

•Sensor board

•Display hinges

•Display back cover

•Dummy SIM-card slot filler

•Palm-rest assembly

Recommended tools

The procedures in this document may require the following tools:

●Phillips screwdriver #0

●Plastic scribe

Removing and installing components 11

Screw list

NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and

then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is

restored when the component is replaced.

NOTE: Some computers have magnetic surfaces. Ensure that the screws are not left attached to such surface when

replacing a component.

NOTE: Screw color may vary with the configuration ordered.

Table 1. Screw list

Component Screw type Quantity Screw image

Base cover Captive screws 8 N/A

Wireless card Captive screws 1 N/A

Wireless Wide Area Network

(WWAN) Card

M2x3 1

M.2 2230 solid-state drive M2x3 4

M.2 2280 solid-state drive M2x3 2

Assembly inner frame M2x3

M2x5

4-cell battery M2x3 2

Heat sink with fan assembly -

UMA

●M2x3

●M2x5 (for fan)

●4

●2●

●

Heat sink with fan assembly -

Discrete

●M2x3

●M2x5 (for fan)

●6

●2●

●

eDP cable/bracket M2x3 2

USB Type-C support bracket M2x5 3

System board M2x3 4

Power button M2x2.5 2

Smart card reader M2x2.5 3

LED board M2x3 1

12 Removing and installing components

Table 1. Screw list (continued)

Component Screw type Quantity Screw image

Keyboard assembly M2x2 18

Keyboard bracket M2x2 5

Display assembly M2.5x5 (display hinges to

palm-rest assembly)

Display hinge M2.5x3 (display hinges to

display back cover)

Display panel M2.5x3 2

Removing and installing components 13

Major components of your system

1. Base cover

14 Removing and installing components

2. Battery

3. Speakers

4. Memory module

5. Assembly inner frame

6. System board

7. Keyboard assembly

8. Palm-rest assembly

9. Display assembly

10. Battery LED board

11. Coin-cell battery

12. Power button/fingerprint board

13. Heat sink and fan assembly

14. Solid-state drive

15. WWAN card

16. WLAN card

NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These

parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for

purchase options.

SIM card tray

Removing the SIM card tray

Prerequisites

Follow the procedure in Before working inside your computer.

NOTE: SIM card or SIM card tray removal is only available on systems that are shipped with WWAN module. The procedure

for removal is only applicable for systems that are shipped with a WWAN module.

CAUTION: Removing the SIM card with the computer turned on, may cause data loss or damage to the card.

Ensure that your computer is turned off or the network connections are disabled.

About this task

The following image provides a visual representation of the SIM card tray removal procedure.

Removing and installing components 15

Steps

1. Insert a pin into the release hole to release the SIM card tray.

2. Push the pin to disengage the lock, and eject the SIM card tray.

3. Slide the SIM card tray out of the slot on the computer.

4. Remove the SIM card from the SIM card tray.

5. Slide and push the SIM card tray back into the slot.

Installing the SIM card

Prerequisites

If you are replacing a component, remove the necessary component before the installation procedure.

NOTE: SIM card or SIM card tray removal is only available on systems that are shipped with WWAN module. Hence,

removing procedure is only applicable for systems that are shipped with WWAN module.

About this task

The following image provides a visual representation of the installation procedure.

16 Removing and installing components

Steps

1. Insert a pin into the hole of the SIM card tray and push inward until the tray is released

2. Slide the SIM card tray out of the slot on the computer.

3. Place the SIM card into the SIM card tray with the metallic contact facing up.

4. Align the SIM card tray with the slot on the computer and carefully slide it in.

5. Slide the SIM card tray into the slot, until it clicks into place.

Next steps

Follow the procedure in After working on your computer.

Micro Secure Digital (SD) Card

Removing the microSD card

Prerequisites

Follow the procedure in Before working inside your computer.

About this task

T The following images indicate the location of the microSD card and provide a visual representation of the removal procedure.

Removing and installing components 17

Steps

1. Push the microSD card to release it from the slot.

2. Slide the microSD card from the computer.

Installing the microSD card

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the microSD card and provides a visual representation of the installation procedure.

18 Removing and installing components

Steps

1. Align the microSD card to its slot on the computer.

2. Slide and insert the microSD card into its slot until it clicks into place.

Next steps

1. Follow the procedure in After working inside your computer.

Base cover

Removing the base cover

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Enter Service Mode.

3. Remove the SIM card.

4. Remove the microSD card.

About this task

The following images provide a visual representation of the removal procedure.

Removing and installing components 19

Steps

1. Loosen the eight captive screws that secure the base cover to the palm-rest and keyboard assembly.

2. Using the flat-end of plastic scribe, pry the base cover from the U-shaped indents at the top edge of the base cover and

continue to work on the sides to release the base cover from the palm-rest and keyboard assembly.

3. Lift the base cover off the palm-rest and keyboard assembly.

Installing the base cover

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following images provide a visual representation of the installation procedure.

20 Removing and installing components

Removing and installing components 21

Steps

1. Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly, and then snap the

base cover into place.

2. Tighten the eight captive screws that secure the base cover to the palm-rest and keyboard assembly.

Next steps

1. Install the microSD card.

2. Install the SIM card.

3. Exit Service Mode.

4. Follow the procedure in After working inside your computer.

Wireless card

Removing the wireless card

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Enter Service Mode.

3. Remove the SIM card.

4. Remove the microSD card.

5. Remove the base cover.

About this task

The following images indicate the location of the wireless card and provide a visual representation of the removal procedure.

22 Removing and installing components

Steps

1. NOTE: When removing the WLAN card from the system, if the adhesive pad which helps secure the WLAN card in place

is removed from the system along with the WLAN card, adhere it back to the system.

Loosen the captive screw that secures the wireless-card bracket to the wireless card and system board.

2. Remove the wireless-card bracket from the wireless card.

3. Disconnect the antenna cables from the wireless card.

4. Using a plastic scribe, pry the wireless card from the adhesive pad.

5. Slide and remove the wireless card from the wireless-card slot.

Installing the wireless card

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the wireless card and provides a visual representation of the installation procedure.

Removing and installing components 23

Steps

1. Connect the antenna cables to the wireless card.

The following table provides the antenna-cable color scheme for the wireless card that is supported by your computer.

Table 2. Antenna-cable color scheme

Connectors on the

wireless card

Antenna-cable color Silkscreen marking

Main White MAIN △ (white triangle)

Auxiliary Black AUX ▲ (black triangle)

2. Align the notch on the wireless card with the tab on the wireless-card slot on the system board.

3. Slide and insert the wireless card at an angle into the wireless-card slot on the system board.

4. Adhere the wireless card to the adhesive pad.

5. Align the screw hole on the wireless-card bracket to the screw hole on the wireless card and system board.

6. Tighten the captive screw that secures the wireless-card bracket to the wireless card and the system board.

Next steps

1. Install the microSD card.

2. Install the SIM card.

3. Install the base cover.

4. Exit Service Mode.

24 Removing and installing components

5. Follow the procedure in After working inside your computer.

Wireless Wide Area Network (WWAN) Card

Removing the WWAN card

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Enter Service Mode.

3. Remove the base cover.

4. Remove the SIM card.

5. Remove the microSD card.

About this task

The following images indicate the location of the WWAN card and provide a visual representation of the removal procedure.

Steps

1. Remove the single (M2x3) screw that secures the WWAN-card bracket to the WWAN card.

2. Lift the WWAN-card bracket out of the computer.

3. Disconnect the antenna cables from the connectors on the WWAN card.

4. Slide and remove the WWAN card from the WWAN-card slot.

Removing and installing components 25

Installing the WWAN card

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the WWAN card and provides a visual representation of the installation procedure.

NOTE: For instructions on how to find your computer's IMEI (International Mobile Station Equipment Identity) number, see

the knowledge base article 000143678 at www.dell.com/support.

Steps

1. Connect the antenna cables to the WWAN card.

The following table provides the antenna-cable color scheme:

Table 3. Antenna-cable color scheme

Connectors on the

wireless card

Antenna-cable color Silkscreen marking

Main White MAIN △ (white triangle)

Auxiliary Black AUX ▲ (black triangle)

2. Align the notch on the WWAN card and slide the WWAN card at an angle into the WWAN-card slot.

26 Removing and installing components

3. Align and place the WWAN-card bracket on the system board and WWAN card.

4. Replace the single (M2x3) screw to secure the WWAN-card bracket and WWAN card to the palm-rest assembly.

Next steps

1. Install the SIM card.

2. Install the microSD card.

3. Install the base cover.

4. Exit Service Mode.

5. Follow the procedure in After working inside your computer.

Solid-state drives

Removing the 2230 solid-state drive

Prerequisites

1. Follow the procedure in Before working inside your computer.

NOTE: Solid-state drives are fragile. Exercise care when handling the solid-state drive.

NOTE: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state.

2. Enter Service Mode.

3. Remove the SIM card.

4. Remove the microSD card.

5. Remove the base cover.

About this task

NOTE: Depending on the configuration ordered, your computer may support a 2230 solid-state drive, or a 2280 solid-state

drive in M.2 slot.

NOTE: This procedure applies only to computers shipped with a 2230 solid-state drive installed in M.2 slot.

The following image indicates the location of the 2230 solid-state drive that is installed and provides a visual representation of

the removal procedure.

Removing and installing components 27

Steps

1. Remove the two (M2x3) screws that secures the thermal plate to the palm-rest assembly.

2. Remove the single (M2x3) screw securing the solid-state drive assembly in place.

3. Slide and remove the solid-state drive assembly from the computer.

4. Remove the single (M2x3) screw securing the solid-state drive bracket in place.

5. Slide and remove the solid-state drive bracket out of the computer.

6. Slide and remove the solid-state drive from the M.2 slot.

Installing the 2230 solid-state drive

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

NOTE: Solid-state drives are fragile. Exercise care when handling the solid-state drive.

NOTE: Depending on the configuration ordered, your computer may support a 2230 solid-state drive, or a 2280 solid-state

drive in M.2 slot.

NOTE: This procedure applies only if you are installing a 2230 solid-state drive in M.2 slot.

28 Removing and installing components

The following image indicates the location of the 2230 solid-state drive that is installed in M.2 slot and provides a visual

representation of the installation procedure.

Steps

1. Align the holes on the solid-state drive and solid-state drive bracket.

2. Replace the single (M2x3) screw securing the solid-state drive and the solid-state drive bracket to form a solid-state drive

assembly.

3. Align the notch on the 2230 solid-state drive with the tab on the solid-state drive slot.

4. Place the solid-state drive assembly in the slot.

5. Place the thermal plate on the solid-state drive.

6. Replace the two (M2x3) screws that secure the thermal plate and solid-state drive to the palm-rest assembly.

Next steps

1. Install the microSD card.

2. Install the SIM card.

3. Install the base cover.

4. Exit Service Mode.

5. Follow the procedure in After working inside your computer.

Removing and installing components 29

Removing the 2280 solid-state drive

Prerequisites

1. Follow the procedure in Before working inside your computer.

NOTE: Solid-state drives are fragile. Exercise care when handling the solid-state drive.

NOTE: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state.

2. Enter Service Mode.

3. Remove the SIM card.

4. Remove the microSD card.

5. Remove the base cover.

About this task

NOTE: Depending on the configuration ordered, your computer may support a 2280 solid-state drive, or a 2230 solid-state

drive in M.2 slot.

NOTE: This procedure applies only to computers shipped with a 2280 solid-state drive installed in M.2 slot.

The following image indicates the location of the 2280 solid-state drive that is installed in M.2 slot and provides a visual

representation of the removal procedure.

Steps

1. Remove the two (M2x3) screws that secures the solid-state drive thermal plate to the palm-rest and keyboard assembly.

2. Remove the solid-state drive thermal plate out of the computer.

3. Slide and lift the 2280 solid-state drive off the M.2 solid-state drive slot on the computer.

Installing the 2280 solid-state drive

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

30 Removing and installing components

About this task

NOTE: Solid-state drives are fragile. Exercise care when handling the solid-state drive.

NOTE: Depending on the configuration ordered, the computer one may support a 2280 solid-state drive, or a 2230

solid-state drive in M.2 slot.

NOTE: This procedure is applicable if you are installing a 2280 solid-state drive in M.2 slot.

The following image indicates the location of the 2280 solid-state drive that is installed in M.2 slot and provides a visual

representation of the installation procedure.

Steps

1. Align the notch on the 2280 solid-state drive with the tab on the solid-state drive slot.

2. Slide the 2280 solid-state drive firmly into the solid-state drive slot at an angle.

3. Place the solid-state drive thermal plate over the solid-state drive.

4. Align the screw holes on the solid-state drive and thermal plate with the screw hole on the palm-rest and keyboard

assembly.

5. Replace the two (M2x3) screws that secure the 2280 solid-state drive to the palm-rest and keyboard assembly.

Next steps

1. Install the microSD card.

2. Install the SIM card.

3. Install the base cover.

4. Exit Service Mode.

5. Follow the procedure in After working inside your computer.

Removing and installing components 31

Memory

Removing the memory module

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Enter Service Mode.

3. Remove the microSD card.

4. Remove the SIM card.

5. Remove the base cover.

About this task

NOTE: Latitude 5421 supports two memory slots.

The following images indicate the location of the memory module and provide a visual representation of the removal procedure.

Steps

1. Pry the retention clips securing the memory module until the memory module pops-up.

2. Remove the memory module from the memory-module slot.

NOTE: Repeat step 1 to step 2 to remove any other memory modules installed in your computer.

Installing the memory module

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

32 Removing and installing components

About this task

NOTE: Latitude 5421 supports two memory slots.

The following image indicates the location of the memory module and provides a visual representation of the installation

procedure.

Steps

1. Align the notch on the memory module with the tab on the memory-module slot.

2. Slide the memory module firmly at an angle, into the memory-module slot.

3. Press the memory module down until it clicks into place.

NOTE: If you do not hear the click, remove the memory module and reinstall it.

NOTE: Repeat step 1 to step 4 to install any other memory modules in your computer.

Next steps

1. Install the microSD card.

2. Install the SIM card.

3. Install the base cover.

4. Exit Service Mode.

5. Follow the procedure in After working inside your computer.

Battery

Lithium-ion battery precautions

CAUTION:

●Exercise caution when handling Lithium-ion batteries.

Removing and installing components 33

●Discharge the battery completely before removing it. Disconnect the AC power adapter from the system and

operate the computer solely on battery power—the battery is fully discharged when the computer no longer

turns on when the power button is pressed.

●Do not crush, drop, mutilate, or penetrate the battery with foreign objects.

●Do not expose the battery to high temperatures, or disassemble battery packs and cells.

●Do not apply pressure to the surface of the battery.

●Do not bend the battery.

●Do not use tools of any kind to pry on or against the battery.

●Ensure any screws during the servicing of this product are not lost or misplaced, to prevent accidental

puncture or damage to the battery and other system components.

●If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing,

bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical

support for assistance. See www.dell.com/contactdell.

●Always purchase genuine batteries from www.dell.com or authorized Dell partners and resellers.

●Swollen batteries should not be used and should be replaced and disposed properly. For guidelines on how to

handle and replace swollen Lithium-ion batteries, see Handling swollen Lithium-ion batteries.

Removing the battery

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Remove the base cover.

3. Remove the microSD card.

4. Remove the SIM card.

About this task

The following image indicates the location of the 4-cell (64 Wh) battery and provides a visual representation of the removal

procedure.

34 Removing and installing components

Steps

1. Disconnect the battery cable from the system board, if it was not disconnected earlier.

2. Remove the two (M2x3) screws that secure the battery to the palm-rest and keyboard assembly.

3. Lift the battery off the palm-rest and keyboard assembly.

Installing the battery

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the 4-cell (64 Wh) battery and provides a visual representation of the installation

procedure.

Steps

1. Align and place the battery from the left side on the computer.

2. Replace the two (M2x3) screws that secure the battery to the palm-rest and keyboard assembly.

3. Connect the battery cable to the system board.

Next steps

1. Install the SIM card.

2. Install the microSD card.

3. Install the base cover.

4. Follow the procedure in After working on your computer.

Removing and installing components 35

Battery cable

Removing the battery cable

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Enter Service Mode.

3. Remove the SIM card.

4. Remove the microSD card.

5. Remove the base cover.

6. Remove the battery.

NOTE: If battery is disconnected from system board for service, then there is a delay during system boot as the system

undergoes RTC battery reset.

About this task

The following images indicate the location of the battery cable and provide a visual representation of the removal procedure.

Steps

1. Flip the battery and remove the battery cable from the routing guides on the battery.

2. Disconnect the battery cable from the connector on the battery.

3. Lift the battery cable off the battery.

Installing the battery cable

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

36 Removing and installing components

About this task

The following image indicates the location of the battery cable and provides a visual representation of the installation procedure.

Steps

1. Align and place the battery cable on the battery.

2. Route the battery cable through the routing guides on the battery.

3. Connect the battery cable to the connector on the battery.

Next steps

1. Install the battery.

2. Install the base cover.

3. Install the microSD card.

4. Install the SIM card.

5. Exit Service Mode.

6. Follow the procedure in After working inside your computer.

Assembly inner frame

Removing the assembly inner frame

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Remove the SIM card.

3. Remove the microSD card.

4. Remove the base cover.

5. Remove the battery.

6. Remove the 2280 solid-state drive or 2230 solid-state drive.

7. Remove the WLAN card.

8. Remove the WWAN card.

Removing and installing components 37

About this task

The following image indicates the location of the assembly inner frame and provides a visual representation of the removal

procedure.

Steps

1. Unroute the antenna cables from the routing guides on the assembly inner frame.

2. Disconnect the speaker cable from the connector on the system board and unroute the cable from the routing guides on the

assembly inner frame.

3. Remove the two screws (M2x5) that secures the assembly inner frame to the system board and the palm-rest assembly.

38 Removing and installing components

4. Remove the seven screws (M2x3) that secure the assembly inner frame to the system board and the palm-rest assembly .

5. Lift the assembly inner frame off the system board and the palm-rest assembly.

Installing the assembly inner frame

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the assembly inner frame and provides a visual representation of the installation

procedure.

Removing and installing components 39

Steps

1. Align the screw holes on the assembly inner frame with the screw holes on the system board and the palm-rest assembly.

NOTE: Ensure that the tab on the top-left corner of the assembly inner frame is installed underneath the tab on the

palm-rest assembly.

2. Replace the seven screws (M2x3) that secure the assembly inner frame to the system board and the palm-rest assembly.

3. Replace the two screws (M2x5) that secure the assembly inner frame to the system board and the palm-rest assembly.

4. Route the speaker cable firmly through the routing guide on the assembly inner frame and connect the speaker cable to the

connector on the system board.

5. Route the antennas cable through the routing guides on the assembly inner frame.

Next steps

1. Install the WWAN card.

2. Install the WLAN card.

3. Install the 2280 solid-state drive or 2230 solid-state drive.

4. Install the battery.

5. Install the base cover.

6. Install the microSD card.

7. Install the SIM card.

8. Follow the procedure in After working inside your computer.

LED board

Removing the LED board

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Enter Service Mode.

3. Remove the SIM card.

4. Remove the microSD card.

5. Remove the base cover.

6. Remove the 2280 solid-state drive or 2230 solid-state drive.

7. Remove the WLAN card.

8. Remove the WWAN card.

9. Remove the battery.

10. Remove the assembly inner frame.

40 Removing and installing components

About this task

The following image indicates the location of the LED board and provides a visual representation of the removal procedure.

Steps

1. Disconnect the LED-board cable from the connector on the system board.

2. Peel the LED-board cable off the coin-cell battery.

3. Remove the single screw (M2x3) that secures the LED board to the palm-rest assembly.

4. Lift the LED board and cable away from the palm-rest assembly.

Installing the LED board

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the LED board and provides a visual representation of the installation procedure.

Removing and installing components 41

Steps

1. Align the screw hole on the LED board with the screw hole on the palm-rest assembly.

2. Replace the single screw (M2x3) to secure the LED board to the palm-rest assembly.

3. Route the LED-board cable and connect the cable to the connector on the system board.

CAUTION: Do not route the LED-board cable under the coin-cell battery. Incorrect routing of the LED-board

cable may damage the LED board, LED-board cable, and system board.

Next steps

1. Install the assembly inner frame.

2. Install the battery.

3. Install the WWAN card.

4. Install the WLAN card.

5. Install the 2280 solid-state drive or 2230 solid-state drive.

6. Install the base cover.

7. Install the microSD card.

8. Install the SIM card.

9. Exit Service Mode.

10. Follow the procedure in After working inside your computer.

Heat sink and fan assembly

Removing the heat sink and fan assembly - UMA configuration

Prerequisites

1. Follow the procedure in Before working inside your computer.

CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The

oils in your skin can reduce the heat transfer capability of the thermal grease.

42 Removing and installing components

NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you

touch it.

2. Enter Service Mode.

3. Remove the SIM card.

4. Remove the microSD card.

5. Remove the base cover.

About this task

The following images indicate the location of the heat sink and fan assembly for a system with UMA configuration and provide a

visual representation of the removal procedure.

Steps

1. In reverse sequential order (as indicated on the heat sink), remove the four (M2x3) and two (M2x5) screws that secure the

heat sink and fan assembly to the system board.

2. Lift the heat sink and fan assembly off the system board.

Installing the heat sink and fan assembly - UMA configuration

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.

NOTE: If either the system board or the heat sink is replaced, use the thermal pad/paste provided in the kit to ensure that

thermal conductivity is achieved.

About this task

The following image indicates the location of the heat sink and fan assembly for a system with UMA configuration and provides

a visual representation of the installation procedure.

Removing and installing components 43

Steps

1. Align the screw holes on the heat sink and fan assembly with the screw holes on the system board.

2. In sequential order (as indicated on the heat sink), tighten the four (M2x3) and two (M2x5) screws that secure the heat sink

and fan assembly to the system board.

Next steps

1. Install the microSD card.

2. Install the SIM card.

3. Install the base cover.

4. Exit Service Mode.

5. Follow the procedure in After working inside your computer.

Removing the heat sink and fan assembly - Discrete configuration

Prerequisites

1. Follow the procedure in Before working inside your computer.

CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The

oils in your skin can reduce the heat transfer capability of the thermal grease.

NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you

touch it.

2. Enter Service Mode.

3. Remove the SIM card.

4. Remove the microSD card.

5. Remove the base cover.

About this task

The following images indicate the location of the heat sink and fan assembly for a system with discrete configuration and

provide a visual representation of the removal procedure.

44 Removing and installing components

Steps

1. In reverse sequential order (as indicated on the heat sink), remove the six (M2x3) and two (M2x5) screws that secure the

heat sink and fan assembly to the system board.

2. Lift the heat sink and fan assembly off the system board.

Installing the heat sink and fan assembly - Discrete configuration

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.

NOTE: If either the system board or the heat sink is replaced, use the thermal pad/paste provided in the kit to ensure that

thermal conductivity is achieved.

About this task

The following image indicates the location of the heat sink and fan assembly for a system with discrete configuration and

provides a visual representation of the installation procedure.

Removing and installing components 45

Steps

1. Align the screw holes on the heat sink and fan assembly with the screw holes on the system board.

2. In sequential order (as indicated on the heat sink), tighten the six (M2x3) and two (M2x5) screws that secure the heat sink

and fan assembly to the system board.

Next steps

1. Install the microSD card.

2. Install the SIM card.

3. Install the base cover.

4. Exit Service Mode.

5. Follow the procedure in After working inside your computer.

Speakers

Removing the speakers

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Remove the base cover.

3. Remove the microSD card.

4. Remove the SIM card.

5. Remove the battery.

About this task

The following images indicate the location of the speakers and provide a visual representation of the removal procedure.

46 Removing and installing components

Steps

1. Peel the tape that secures the speaker cable to the palm-rest and keyboard assembly.

2. Disconnect the speaker cable from the system board.

3. Note the speaker cable routing, and remove the speaker cable from the routing guides on the palm-rest and keyboard

assembly.

4. Lift the speakers, along with the cable, off the palm-rest and keyboard assembly.

Installing the speakers

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the speaker and provides a visual representation of the installation procedure.

Removing and installing components 47

Steps

1. Using the alignment posts and rubber grommets, place the speakers on the slots of the palm-rest and keyboard assembly.

2. Connect the speaker cable to the system board.

3. Route the speaker cable through the bottom-left corner of the system and ensure that the speaker cables are routed firmly

into the routing channels on the inner frame.

Next steps

1. Install the battery.

2. Install the microSD card.

3. Install the SIM card.

4. Install the base cover.

5. Follow the procedure in After working inside your computer.

USB type-C bracket

Removing the USB type-C bracket

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Enter Service Mode.

3. Remove the SIM card.

4. Remove the microSD card.

5. Remove the base cover.

6. Remove the heat sink - UMA or discrete based on the system configuration.

About this task

The following images indicate the location of the USB type-C bracket and provide a visual representation of the removal

procedure.

48 Removing and installing components

Steps

1. Remove the three (M2x5) screws that secure the USB type-C bracket to the system board.

2. Lift the USB type-C bracket off the system.

Installing the USB type-C bracket

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the USB type-C bracket and provides a visual representation of the installation

procedure.

Removing and installing components 49

Steps

1. Place the USB type-C bracket on the system board and align the holes of the bracket and the system board.

2. Replace the three (M2x5) screws to secure the USB type-C bracket to the system board.

Next steps

1. Install the heat sink - UMA or discrete based on the system configuration.

2. Install the base cover.

3. Install the microSD card.

4. Install the SIM card.

5. Exit Service Mode.

6. Follow the procedure in After working inside your computer.

System board

Removing the system board

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Enter Service Mode.

3. Remove the SIM card.

4. Remove the microSD card.

5. Remove the base cover.

6. Remove the memory module.

7. Remove the 2280 solid-state drive or 2230 solid-state drive.

8. Remove the WLAN card.

9. Remove the WWAN card.

10. Remove the battery.

11. Remove the heat sink - UMA or discrete based on the system configuration.

50 Removing and installing components

12. Remove the assembly inner frame.

About this task

The following image indicates the connectors on your system board.

Figure 1. System board connectors

1. Fingerprint reader connector

2. WWAN connector

3. Camera/IR cable connector

4. eDP/display cable connector

5. Touch and sensor cable connector

6. Memory modules

7. Battery cable connector

8. Clickpad cable connector

9. USH board connector

10. WLAN connector

11. Solid-state drive slot

12. Coin-cell battery cable connector

13. Speaker cable connector

14. System fan connector

15. Battery LED cable connector

The following images indicate the location of the system board and provide a visual representation of the removal procedure.

Removing and installing components 51

Steps

NOTE: The system board can be removed and installed with the heat sink attached in order to simplify the procedure and

preserve the heat sink between the system board and heat-sink. In order to do so, technicians must also remove the two

(M2x5) screws the secure the system fan to the system board.

52 Removing and installing components

NOTE: For the models shipped with a fingerprint reader, disconnect the fingerprint reader cable from the connector on the

system board before removing the system board from the palm-rest assembly and keyboard assembly.

1. Remove the two (M2x3) screws that secure the eDP/display cable bracket to the system board.

2. Lift the eDP/display cable bracket away from the system.

3. Peel the tape that secures the display cable to the system board.

4. Using the pull tab, disconnect the display cable from the connector on the system board.

5. Disconnect IR camera cable from the connector on the system board (for models shipped with an IR camera).

6. Disconnect the touchscreen cable from the connector on the system board (for models shipped with a touchscreen).

7. Open the latch and disconnect the USH board cable from the connector on the system board.

8. Open the latch and disconnect the touchpad cable from the connector on the system board.

9. Open the latch and disconnect the LED cable from the connector on the system board.

10. Disconnect the coin-cell battery cable from the connecter on the system board.

NOTE: When you disconnect the coin-cell battery cable from the connecter on the system board, the CMOS setting is

cleared.

11. Remove the three (M2x5) screws that secure the USB Type-C bracket to the system board.

12. Lift off the USB Type-C bracket off the system board.

13. Remove the four (M2x3) screws that secure the system board to the palm-rest assembly and keyboard assembly.

14. Lift the system board off the palm-rest assembly and keyboard assembly.

Installing the system board

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the connectors on your system board.

Removing and installing components 53

Figure 2. System board connectors

1. Fingerprint reader connector

2. WWAN connector

3. Camera/IR cable connector

4. eDP/display cable connector

5. Touch and sensor cable connector

6. Memory modules

7. Battery cable connector

8. Clickpad cable connector

9. USH board connector

10. WLAN connector

11. Solid-state drive slot

12. Coin-cell battery cable connector

13. Speaker cable connector

14. System fan connector

15. Battery LED cable connector

The following image indicates the location of the system board and provides a visual representation of the installation procedure.

54 Removing and installing components

Steps

NOTE: The system board can be removed and installed with the thermal module attached in order to simplify the procedure

and preserve the thermal bond between the system board and heat-sink. In order to do so, technicians must also remove

the two (M2x5) screws the secure the system fan to the system board.

Removing and installing components 55

1. Slide the system board to make the USB Type-C connector to toe-in to the hinge saddle and align the screw holes on the

system board with the screw holes on the palm-rest assembly and keyboard assembly.

2. Replace the four (M2x3) screws to secure the system board to the palm-rest assembly and keyboard assembly.

3. Align and place the USB Type-C bracket on the system board.

4. Replace the three (M2x5) screws that secure the USB Type-C bracket to the system board.

5. Route the coin-cell battery cable under the system board and connect the coin-cell battery cable to the connector on the

system board.

6. Connect the touch pad cable to the system board and close the latch to secure the cable to the system board.

7. Connect the USH board cable to the system board and close the latch to secure the cable to the system board.

8. Connect the touchscreen cable from the connector on the system board (for models shipped with a touchscreen).

9. Connect IR camera cable from the connector on the system board (for models shipped with an IR camera).

10. Route the display and eDP/display cable through the routing guide on the system board.

11. Connect the eDP/display cable to the connector on the system board.

12. Connect the display cable to the connector on the system board.

13. Adhere the tape that secures the display cable to the system board.

14. Align the screw holes on the eDP/display cable bracket with the screw holes on the system board.

15. Replace the two (M2x3) screws that secure the eDP/display cable bracket to the system board.

Next steps

1. Install the assembly inner frame.

2. Install the heat sink - UMA or discrete based on the system configuration.

3. Install the battery.

4. Install the WWAN card.

5. Install the WLAN card.

6. Install the 2280 solid-state drive or 2230 solid-state drive.

7. Install the memory module.

8. Install the base cover.

9. Install the microSD card.

10. Install the SIM card.

11. Exit Service Mode.

12. Follow the procedure in After working inside your computer.

Power-button board

Removing the power-button board

Prerequisites

About this task

1. Follow the procedure in Before working inside your computer.

2. Enter Service Mode.

3. Remove the SIM card.

4. Remove the microSD card.

5. Remove the base cover.

6. Remove the memory module.

7. Remove the 2280 solid-state drive or 2230 solid-state drive.

8. Remove the WLAN card.

9. Remove the WWAN card.

10. Remove the battery.

11. Remove the heat sink - UMA or discrete based on the system configuration.

12. Remove the assembly inner frame.

13. Remove the system board.

56 Removing and installing components

NOTE:

The system board can be removed with the heat sink attached in order to simplify the procedure and preserve the

thermal bond between the system board and heat sink.

The following images indicate the location of the power-button board and provide a visual representation of the removal

procedure.

Steps

1. Remove the two screws (M2x2.5) that secure the power-button board to the palm-rest assembly.

2. Lift the power-button board off the palm-rest assembly.

Installing the power-button board

About this task

The following images indicate the location of the power-button board and provide a visual representation of the installation

procedure.

Removing and installing components 57

Steps

1. Align and place the power-button board on the palm-rest assembly.

2. Replace the two (M2x2.5) screws that secure the power-button board to the palm-rest assembly.

Next steps

1. Install the system board.

NOTE: The system board can be installed with the heat sink attached in order to simplify the procedure and preserve

the thermal bond between the system board and heat sink.

2. Install the assembly inner frame.

3. Install the heat sink - UMA or discrete based on the system configuration.

4. Install the battery.

5. Install the WWAN card.

6. Install the WLAN card.

7. Install the 2280 solid-state drive or 2230 solid-state drive.

8. Install the memory module.

9. Install the base cover.

10. Install the microSD card.

11. Install the SIM card.

12. Exit Service Mode.

13. Follow the procedure in After working inside your computer.

Smart card reader

Removing the smart card reader

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Enter Service Mode.

58 Removing and installing components

3. Remove the SIM card.

4. Remove the microSD card.

5. Remove the base cover.

6. Remove the 2280 solid-state drive or 2230 solid-state drive.

7. Remove the WLAN card.

8. Remove the WWAN card.

9. Remove the battery.

10. Remove the assembly inner frame.

About this task

The following images indicate the location of the smart card reader and provide a visual representation of the removal

procedure.

Steps

1. Open the latch and disconnect the smart card reader cable from the connector on the USH board.

2. Remove the three screws (M2x2.5) that secure the smart card reader to the palm-rest assembly.

3. Lift the smart card reader off the palm-rest assembly.

Removing and installing components 59

Installing the smart card reader

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the smart card reader and provides a visual representation of the installation

procedure.

Steps

1. Align and place the smart card reader on the palm-rest assembly.

2. Replace the three screws (M2x2.5) that secure the smart card reader to the palm-rest assembly.

3. Connect the smart card reader cable to the connector on the USH board.

Next steps

1. Install the assembly inner frame.

2. Install the battery.

3. Install the 2280 solid-state drive or 2230 solid-state drive.

4. Install the WWAN card.

60 Removing and installing components

5. Install the WLAN card.

6. Install the base cover.

7. Install the microSD card.

8. Install the SIM card.

9. Follow the procedure in After working inside your computer.

Coin-cell battery

Removing the coin-cell battery

Prerequisites

1. Follow the procedure in Before working inside your computer.

CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is

recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.

2. Enter Service Mode.

3. Remove the SIM card.

4. Remove the microSD card.

5. Remove the base cover.

6. Remove the memory module.

7. Remove the 2280 solid-state drive or 2230 solid-state drive.

8. Remove the WLAN card.

9. Remove the WWAN card.

10. Remove the battery.

11. Remove the heat sink - UMA or discrete based on the system configuration.

12. Remove the assembly inner frame.

13. Remove the system board.

NOTE:

The system board can be removed with the heat sink attached in order to simplify the procedure and preserve the

thermal bond between the system board and heat sink.

14. Remove the SIM-card slot filler for models shipped without a WWAN card.

15. Remove the power-button board.

16. Remove the LED board.

About this task

The following images indicate the location of the coin-cell battery and provide a visual representation of the removal procedure.

Removing and installing components 61

Steps

1. Disconnect the coin-cell battery cable from the connector.

2. Remove the coin-cell battery from the palm-rest assembly.

Installing the coin-cell battery

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the coin-cell battery and provides a visual representation of the installation

procedure.

62 Removing and installing components

Steps

1. Adhere the coin-cell battery to the slot on the palm-rest assembly.

2. Connect the coin-cell battery cable to the connector.

Next steps

1. Install the LED board.

2. Install the power-button board.

3. Install the SIM-card slot filler for models shipped without a WWAN card.

4. Install the system board.

5. Install the assembly inner frame.

6. Install the heat sink - UMA or discrete based on the system configuration.

7. Install the battery.

8. Install the WWAN card.

9. Install the WLAN card.

10. Install the 2280 solid-state drive or 2230 solid-state drive.

11. Install the memory module.

12. Install the base cover.

13. Install the microSD card.

14. Install the SIM card.

15. Exit Service Mode.

16. Follow the procedure in After working inside your computer.

Keyboard assembly

Removing the keyboard assembly

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Enter Service Mode.

3. Remove the SIM card.

Removing and installing components 63

4. Remove the microSD card.

5. Remove the base cover.

6. Remove the memory module.

7. Remove the 2280 solid-state drive or 2230 solid-state drive.

8. Remove the WLAN card.

9. Remove the WWAN card.

10. Remove the battery.

11. Remove the heat sink - UMA or discrete based on the system configuration.

12. Remove the assembly inner frame.

13. Remove the system board.

NOTE: The system board can be removed with the heat sink attached in order to simplify the procedure and preserve

the thermal bond between the system board and heat sink.

About this task

The following images indicate the location of the keyboard assembly and provide a visual representation of the removal

procedure.

Steps

1. NOTE: For models shipped with a USH module, disconnect the USH cable from the keyboard bracket.

64 Removing and installing components

Lift the latch and disconnect the keyboard cable and keyboard backlit cable (for models that are shipped with the keyboard

backlight) from the touchpad.

2. Remove the eighteen (M2x2) screws that secure the keyboard assembly to the palm-rest.

3. Carefully lift the keyboard assembly from the palm-rest.

4. Remove the keyboard assembly off the palm-rest assembly.

Installing the keyboard assembly

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

NOTE: The system board can be installed with the heat sink attached in order to simplify the procedure and preserve the

thermal bond between the system board and heat sink.

The following image indicates the location of the keyboard assembly and provides a visual representation of the installation

procedure.

Removing and installing components 65

Steps

1. Align and place the keyboard assembly on the palm-rest assembly.

2. Replace the eighteen (M2x2) screws that secure the keyboard assembly to the palm-rest.

3. Connect the keyboard cable and keyboard backlit cable to its connectors on the touchpad.

NOTE: For models shipped with a USH module, connect the USH cable to the keyboard bracket.

Next steps

1. Install the system board.

2. Install the assembly inner frame.

3. Install the heat sink - UMA or discrete based on the system configuration.

4. Install the battery.

5. Install the WWAN card.

6. Install the WLAN card.

7. Install the 2280 solid-state drive or 2230 solid-state drive.

8. Install the memory module.

9. Install the base cover.

10. Install the microSD card.

11. Install the SIM card.

12. Exit Service Mode.

13. Follow the procedure in After working inside your computer.

Keyboard bracket

Removing the keyboard bracket

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Enter Service Mode.

3. Remove the SIM card.

4. Remove the microSD card.

5. Remove the base cover.

6. Remove the memory module.

7. Remove the 2280 solid-state drive or 2230 solid-state drive.

8. Remove the WLAN card.

9. Remove the WWAN card.

10. Remove the battery.

11. Remove the heat sink - UMA or discrete based on the system configuration.

12. Remove the assembly inner frame.

13. Remove the system board.

NOTE: The system board can be removed with the heat sink attached in order to simplify the procedure and preserve

the thermal bond between the system board and heat sink.

14. Remove the keyboard assembly.

About this task

The following images indicate the location of the keyboard bracket and provide a visual representation of the removal procedure.

66 Removing and installing components

Steps

1. Remove the five (M2x2) screws that secure the keyboard to the keyboard bracket.

2. Remove the keyboard from the keyboard bracket.

Removing and installing components 67

Installing the keyboard bracket

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

NOTE: The system board can be installed with the heat sink attached in order to simplify the procedure and preserve the

thermal bond between the system board and heat sink.

The following image indicates the location of the keyboard bracket and provides a visual representation of the installation

procedure.

68 Removing and installing components

Steps

1. Align and place the keyboard on the keyboard bracket.

2. Replace the five (M2x2) screws to secure the keyboard to the keyboard bracket.

Next steps

1. Install the keyboard assembly.

2. Install the system board.

3. Install the assembly inner frame.

4. Install the heat sink - UMA or discrete based on the system configuration.

5. Install the battery.

6. Install the WWAN card.

7. Install the WLAN card.

8. Install the 2280 solid-state drive or 2230 solid-state drive.

9. Install the memory module.

10. Install the base cover.

11. Install the microSD card.

12. Install the SIM card.

13. Exit Service Mode.

14. Follow the procedure in After working inside your computer.

Display assembly

Removing the display assembly

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Enter Service Mode.

3. Remove the SIM card.

4. Remove the microSD card.

5. Remove the base cover.

6. Remove the WLAN card.

7. Remove the WWAN card.

About this task

The following images indicate the location of the display assembly and provide a visual representation of the removal procedure.

Removing and installing components 69

70 Removing and installing components

Steps

1. Remove the two (M2x3) screws that secure the eDP cable bracket to the system board.

2. Lift the eDP cable bracket away from the system.

3. Peel the tape that secures the display cable to the system board.

4. Using the pull tab, disconnect the display cable from the connector on the system board.

5. Disconnect the eDP cable from the connector on the system board and unroute it from the routing guide.

6. Disconnect the IR camera cable from its connector on the system board (for models shipped with an IR camera).

7. Disconnect the touchscreen cable from its connector on the system board (for models shipped with a touchscreen).

8. Peel the adhesive tape partially and unroute the WLAN and WWAN antenna cables from the routing guides on the system

board.

9. Open the display assembly to a 180 degrees and flip over the system, and then place the system on a flat surface.

10. Remove the four (M2.5x5) screws that secure the display hinges to the system board.

11. Remove the display assembly from the system.

Installing the display assembly

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the display assembly and provides a visual representation of the installation

procedure.

Removing and installing components 71

72 Removing and installing components

Removing and installing components 73

Steps

1. Place the display assembly on the system. Align the screw holes on the display hinges with screw holes on the palm-rest

assembly.

2. Replace the four (M2.5x5) screws that secure the display hinges to the palm-rest assembly.

3. Close the display.

4. Route the WLAN and WWAN antenna cables through the routing guide and adhere the tape to secure the cables to the

system board.

5. Route the display and eDP cable through the routing guide on the system board.

6. Connect the eDP cable to the connector on the system board.

7. Connect the display cable to the connector on the system board.

8. Adhere the tape that secures the display cable to the system board.

9. Connect the IR camera cable from its connector on the system board (for models shipped with an IR camera).

10. Connect the touchscreen cable from its connector on the system board (for models shipped with a touchscreen).

11. Align the screw holes on the eDP cable bracket with the screw holes on the system board.

74 Removing and installing components

12. Replace the two screws (M2x3) that secure the eDP cable bracket to the system board.

Next steps

1. Install the WWAN card.

2. Install the WLAN card.

3. Install the base cover.

4. Install the microSD card.

5. Install the SIM card.

6. Exit Service Mode.

7. Follow the procedure in After working inside your computer.

Display bezel

Removing the display bezel

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Enter Service Mode.

3. Remove the SIM card.

4. Remove the microSD card.

5. Remove the base cover.

6. Remove the WLAN card.

7. Remove the WWAN card.

8. Remove the display assembly.

About this task

The following images indicate the location of the display bezel and provide a visual representation of the removal procedure.

Removing and installing components 75

Steps

NOTE: The display bezel is adhered to the display panel with adhesive. Insert a plastic scribe into the recesses near both

hinge caps to start the prying process to release the display bezel. Pry along the outside edge of the display bezel and work

your way around the entire display bezel until the display bezel is separated from the display cover.

CAUTION: Carefully pry and remove the display bezel to minimize the risk of display panel damages.

1. Insert a plastic scribe into the recesses near both hinge caps to start the prying process to release the display bezel.

2. Pry along the outside edge of the display bezel and work your way around the entire display bezel until the display bezel is

separated from the display cover.

3. Lift the display bezel from the display assembly.

Installing the display bezel

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the display bezel and provides a visual representation of the installation procedure.

Steps

1. Align and place the display bezel on the display assembly.

2. Gently snap the display bezel into place.

Next steps

1. Install the display assembly.

2. Install the WWAN card.

3. Install the WLAN card.

4. Install the base cover.

76 Removing and installing components

5. Install the microSD card.

6. Install the SIM card.

7. Exit Service Mode.

8. Follow the procedure in After working inside your computer.

Display panel

Removing the display panel

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Enter Service Mode.

3. Remove the SIM card.

4. Remove the microSD card.

5. Remove the base cover.

6. Remove the WLAN card.

7. Remove the WWAN card.

8. Remove the display assembly.

9. Remove the display bezel.

About this task

The following images indicate the location of the display panel and provide a visual representation of the removal procedure.

Removing and installing components 77

78 Removing and installing components

Removing and installing components 79

Steps

NOTE: The display panel is preassembled with the display brackets as a single service part. Do not pull the Stretch Release

(SR) tapes and separate the brackets from the display panel.

1. Remove the two screws (M2.5x3) that secure the display panel to the display back cover.

NOTE: While removing the display panel, disengage the display panel tabs from the display cover before flipping it over.

2. Lift and open the display panel to access the display cable.

3. Peel the conductive tape on the display cable connector.

4. Peel the clear tape covering the display cable connector.

5. Open the latch and disconnect the cable from the connector on the display panel.

6. Lift the display panel away from the display back cover.

Installing the display panel

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

80 Removing and installing components

About this task

The following images indicate the location of the display panel and provide a visual representation of the installation procedure.

Removing and installing components 81

82 Removing and installing components

Removing and installing components 83

Steps

1. Connect the display cable to the connector on the display panel and close the latch.

2. Adhere the clear tape to cover the display cable connector.

3. Adhere the conductive tape to secure the display cable to the display panel.

4. Close the display panel and the display back cover to assemble.

NOTE: Ensure that the display panel tabs are inserted into the slots on the display cover.

5. Replace the two (M2.5x3) screws to secure the display panel to the display back cover.

Next steps

1. Install the display bezel.

2. Install the display assembly.

3. Install the WWAN card.

4. Install the WLAN card.

5. Install the base cover.

6. Install the microSD card.

7. Install the SIM card.

8. Exit Service Mode.

9. Follow the procedure in After working inside your computer.

84 Removing and installing components

Camera/microphone module

Removing the camera

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Enter Service Mode.

3. Remove the SIM card.

4. Remove the microSD card.

5. Remove the base cover.

6. Remove the display assembly.

7. Remove the display bezel.

8. Remove the display panel.

9. Remove the display hinges.

About this task

The following images indicate the location of the camera module and provide a visual representation of the removal procedure.

Steps

1. Peel the tape that secures the camera cable.

NOTE: An abrupt peeling may also remove the camera shutter from the display bezel and damage the camera shutter.

2. Lift the latch and disconnect the camera cable from the connector on the camera module.

3. Carefully pry up the camera module starting from the prying point at the bottom edge of the camera module.

4. Carefully lift the camera module from the display back cover.

Installing the camera

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

Removing and installing components 85

About this task

The following image indicates the location of the camera and provides a visual representation of the installation procedure.

Steps

1. Align and place the camera module into the slot on the display back cover.

2. Connect the camera cable to the connector on the camera module.

3. Adhere the tape to secure the camera cable in place.

Next steps

1. Install the display hinges.

2. Install the display panel.

3. Install the display bezel.

4. Install the display assembly.

5. Install the base cover.

6. Install the microSD card.

7. Install the SIM card.

8. Exit Service Mode.

9. Follow the procedure in After working inside your computer.

Removing the infrared camera

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Enter Service Mode.

3. Remove the SIM card.

4. Remove the microSD card.

5. Remove the base cover.

6. Remove the display assembly.

7. Remove the display bezel.

8. Remove the display panel.

9. Remove the display hinges.

About this task

The following images indicate the location of the infrared camera module and provide a visual representation of the removal

procedure.

86 Removing and installing components

Steps

1. Peel the tape that secures the infrared camera cable.

NOTE: An abrupt peeling may also remove the camera shutter from the display bezel and damage the camera shutter.

2. Lift the latch and disconnect the infrared camera cable from the connector on the camera module.

3. Carefully pry up the camera module starting from the prying point at the bottom edge of the camera module.

4. Carefully lift the camera module from the display back cover.

Installing the infrared camera

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the infrared camera and provides a visual representation of the installation

procedure.

Removing and installing components 87

Steps

1. Align and place the infrared camera module into the slot on the display back cover.

2. Connect the infrared camera cable to the connector on the camera module.

3. Adhere the tape to secure the infrared camera cable in place.

Next steps

1. Install the display hinges.

2. Install the display panel.

3. Install the display bezel.

4. Install the display assembly.

5. Install the base cover.

6. Install the microSD card.

7. Install the SIM card.

8. Exit Service Mode.

9. Follow the procedure in After working inside your computer.

eDP/display cable

Removing the eDP cable

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Enter Service Mode.

3. Remove the SIM card.

4. Remove the microSD card.

5. Remove the base cover.

6. Remove the WLAN card.

7. Remove the WWAN card.

8. Remove the display assembly.

9. Remove the display bezel.

10. Remove the display panel.

88 Removing and installing components

About this task

The following images indicate the location of the eDP cable and provide a visual representation of the removal procedure.

Steps

1. Disconnect the eDP/display cable from the connector on the camera/microphone module.

2. Peel the conductive tape and unroute the eDP/display cable to release it from adhesive and lift the eDP/display cable from

the display back cover.

Installing the eDP cable

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the eDP cable and provides a visual representation of the installation procedure.

Removing and installing components 89

Steps

1. Connect the eDP/display cable to the connector on the camera.

2. Adhere the eDP/display cable to the display back cover.

3. Adhere the conductive tape and route the eDP/display cable to the display back cover.

Next steps

1. Install the display panel.

2. Install the display bezel.

3. Install the display assembly.

4. Install the WWAN card.

5. Install the WLAN card.

6. Install the base cover.

7. Install the microSD card.

8. Install the SIM card.

9. Exit Service Mode.

10. Follow the procedure in After working inside your computer.

90 Removing and installing components

Sensor board

Removing the sensor board

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Enter Service Mode.

3. Remove the SIM card.

4. Remove the microSD card.

5. Remove the base cover.

6. Remove the WLAN card.

7. Remove the WWAN card.

8. Remove the display assembly.

9. Remove the display bezel.

10. Remove the display panel.

About this task

NOTE: This procedure applies only to computers shipped with a sensor board.

The following images indicate the location of the sensor board and provide a visual representation of the removal procedure.

Steps

1. Open the latch and disconnect the display cable from connector on the sensor board.

2. Gently lift the sensor board away from the display back cover.

Installing the sensor board

About this task

The following images indicate the location of the sensor board and provide a visual representation of the removal procedure.

Removing and installing components 91

Steps

1. Align and place the sensor board on the display back cover.

2. Connect the display cable to the connector on the sensor board and close the latch.

Next steps

1. Install the display panel.

2. Install the display bezel.

3. Install the display assembly.

4. Install the WWAN card.

5. Install the WLAN card.

6. Install the base cover.

7. Install the microSD card.

8. Install the SIM card.

9. Exit Service Mode.

10. Follow the procedure in After working inside your computer.

Display hinges

Removing the display hinges

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Enter Service Mode.

3. Remove the SIM card.

4. Remove the microSD card.

5. Remove the base cover.

6. Remove the WLAN card.

7. Remove the WWAN card.

8. Remove the display assembly.

9. Remove the display bezel.

10. Remove the display panel.

92 Removing and installing components

About this task

The following images indicate the location of the display hinges and provide a visual representation of the removal procedure.

Steps

1. Remove the two (M2.5x5) screws that secure the right hinge to the display back cover.

2. Lift and remove the right hinge from the display back cover.

3. Remove the two (M2.5x5) screws that secure the left hinge to the display back cover.

4. Lift and remove the left hinge from the display back cover.

Installing the display hinges

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following images indicate the location of the display hinges and provides a visual representation of the installation

procedure.

Removing and installing components 93

Steps

1. Align the screw hole on the left hinge with the screw hole on the display back cover.

2. Replace the two (M2.5x5) screws to secure the left hinge to the display back cover.

3. Align the screw hole on the right hinge with the screw hole on the display back cover.

4. Replace the two (M2.5x5) screws to secure the right hinge to the display back cover.

Next steps

1. Install the display panel.

2. Install the display bezel.

3. Install the display assembly.

4. Install the WWAN card.

5. Install the WLAN card.

6. Install the base cover.

7. Install the microSD card.

8. Install the SIM card.

9. Exit Service Mode.

10. Follow the procedure in After working inside your computer.

94 Removing and installing components

Display back cover

Removing the display back cover

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Enter Service Mode.

3. Remove the SIM card.

4. Remove the microSD card.

5. Remove the base cover.

6. Remove the WLAN card.

7. Remove the WWAN card.

8. Remove the display assembly.

9. Remove the display bezel.

10. Remove the display panel.

11. Remove the camera/microphone module.

12. Remove the eDP/display cable.

13. Remove the sensor board.

14. Remove the display hinges.

About this task

The following images indicate the location of the display back cover and provide a visual representation of the removal

procedure.

Steps

After performing the steps in the pre-requisites, we are left with the display back cover.

Removing and installing components 95

Installing the display back cover

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the display back cover and provides a visual representation of the installation

procedure.

Steps

Place the display back cover on a flat surface.

Next steps

1. Install the display hinges.

2. Install the sensor board.

3. Install the eDP/display cable.

4. Install the camera/microphone module.

5. Install the display panel.

6. Install the display bezel.

7. Install the display assembly.

8. Install the WWAN card.

9. Install the WLAN card.

10. Install the base cover.

11. Install the microSD card.

12. Install the SIM card.

13. Exit Service Mode.

14. Follow the procedure in After working inside your computer.

96 Removing and installing components

Dummy SIM-card slot filler

Removing the dummy SIM-card slot filler

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Enter Service Mode.

3. Remove the SIM card.

4. Remove the microSD card.

5. Remove the base cover.

6. Remove the memory module.

7. Remove the 2280 solid-state drive or 2230 solid-state drive.

8. Remove the WLAN card.

9. Remove the WWAN card.

10. Remove the battery.

11. Remove the heat sink - UMA or discrete based on the system configuration.

12. Remove the speakers

13. Remove the assembly inner frame.

14. Remove the system board.

NOTE:

The system board can be removed with the heat sink attached in order to simplify the procedure and preserve the

thermal bond between the system board and heat sink.

15. Remove the power-button board.

16. Remove the LED board.

17. Remove the smart card reader.

18. Remove the keyboard assembly.

19. Remove the display assembly.

20. Remove the palm-rest assembly.

About this task

NOTE: For models shipped with WLAN antennas only, the dummy SIM-card slot filler is a separate service part and is not

included with replacement palm rest. As a result, the dummy SIM-card slot filler must be removed and then reinstalled when

replacing the palm-rest assembly.

The following image indicates the dummy SIM-card slot filler and provides a visual representation of the dummy SIM-card slot

filler removal procedure.

Removing and installing components 97

Steps

1. Push the dummy SIM-card slot filler from the top side of the palm-rest assembly.

2. Gently lift the dummy SIM-card slot filler out of the palm-rest assembly.

Installing the dummy SIM-card slot filler

Prerequisites

If you are replacing a component, remove the necessary component before the installation procedure.

About this task

The following image indicates the location of the dummy SIM-card slot filler and provides a visual representation of the dummy

SIM-card slot filler installation procedure.

98 Removing and installing components

Steps

1. Place the dummy SIM-card slot filler into its compartment on the palm rest.

NOTE: Ensure that the dummy SIM-card slot filler is aligned with the ribs on the palm-rest assembly.

2. Press the dummy SIM-card slot filler until it clicks into place and ensure it fits securely into the SIM card slot.

Next steps

1. Install the palm-rest assembly.

2. Install the display assembly.

3. Install the keyboard assembly.

4. Install the smart card reader.

5. Install the LED board.

6. Install the power-button board.

7. Install the system board.

8. Install the assembly inner frame.

9. Install the speakers.

10. Install the heat sink - UMA or discrete based on the system configuration.

11. Install the battery.

12. Install the WWAN card.

13. Install the WLAN card.

14. Install the 2280 solid-state drive or 2230 solid-state drive.

15. Install the memory module.

16. Install the base cover.

17. Install the microSD card.

18. Install the SIM card.

19. Exit Service Mode.

20. Follow the procedure in After working inside your computer.

Removing and installing components 99

Palm-rest assembly

Removing the palm-rest assembly

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Enter Service Mode.

3. Remove the SIM card.

4. Remove the microSD card.

5. Remove the base cover.

6. Remove the memory module.

7. Remove the 2280 solid-state drive or 2230 solid-state drive.

8. Remove the WLAN card.

9. Remove the WWAN card.

10. Remove the battery.

11. Remove the heat sink - UMA or discrete based on the system configuration.

12. Remove the speakers

13. Remove the assembly inner frame.

14. Remove the system board.

NOTE:

The system board can be removed with the heat sink attached in order to simplify the procedure and preserve the

thermal bond between the system board and heat sink.

15. Remove the SIM-card slot filler for models shipped without a WWAN card.

16. Remove the power-button board.

17. Remove the LED board.

18. Remove the smart card reader.

19. Remove the keyboard assembly.

20. Remove the display assembly.

About this task

The following image indicates the palm-rest assembly and provides a visual representation of the removal procedure.

100 Removing and installing components

Steps

After performing the steps in the pre-requisites, we are left with the palm-rest assembly.

Installing the palm-rest assembly

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the palm-rest assembly and provides a visual representation of the installation procedure.

Removing and installing components 101

Steps

NOTE: For non-WWAN LTE configuration, you must remove and transfer the dummy SIM-card filler when replacing the

palm-rest assembly.

1. Place the palm-rest assembly on a flat surface.

2. Remove the dummy SIM card filler for the non-WWAN LTE configuration.

Next steps

1. Install the display assembly.

2. Install the keyboard assembly.

3. Install the smart card reader.

4. Install the LED board.

5. Install the power-button board.

6. Install the SIM-card slot filler for models shipped without a WWAN card.

7. Install the system board.

8. Install the assembly inner frame.

9. Install the speakers.

10. Install the heat sink - UMA or discrete based on the system configuration.

11. Install the battery.

12. Install the WWAN card.

13. Install the WLAN card.

14. Install the 2280 solid-state drive or 2230 solid-state drive.

15. Install the memory module.

16. Install the base cover.

17. Install the microSD card.

18. Install the SIM card.

19. Exit Service Mode.

102 Removing and installing components

20. Follow the procedure in After working inside your computer.

Removing and installing components 103

Drivers and downloads

This chapter details the supported operating systems along with instructions on how to install the drivers.

Topics:

•Downloading the drivers

Downloading the drivers

Steps

1. Turn on your computer.

2. Go to www.dell.com/support.

3. Enter the Service Tag of your computer, and then click Submit.

NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

4. Click Drivers & downloads.

5. Click the Detect Drivers button.

6. Review and agree to the Terms and Conditions to use SupportAssist, then click Continue.

7. If necessary, your computer starts to download and install SupportAssist.

NOTE: Review on-screen instructions for browser-specific instructions.

8. Click View Drivers for My System.

9. Click Download and Install to download and install all driver updates detected for your computer.

10. Select a location to save the files.

11. If prompted, approve requests from User Account Control to make changes on the system.

12. The application installs all drivers and updates identified.

NOTE: Not all files can be installed automatically. Review the installation summary to identify if manual installation is

necessary.

13. For manual download and installation, click Category.

14. From the drop-down list, select the preferred driver.

15. Click Download to download the driver for your computer.

16. After the download is complete, navigate to the folder where you saved the driver file.

17. Double-click the driver file icon and follow the instructions on the screen to install the driver.

104 Drivers and downloads

System setup

CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program.

Certain changes can make your computer work incorrectly.

NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen

information for future reference.

Use the BIOS Setup program for the following purposes:

●Get information about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive.

●Change the system configuration information.

●Set or change a user-selectable option, such as the user password, type of hard drive installed, and enabling or disabling

base devices.

Topics:

•BIOS overview

•Entering BIOS setup program

•Navigation keys

•One time boot menu

•System setup options

•Updating the BIOS

•System and setup password

•Clearing CMOS settings

•Clearing BIOS (System Setup) and System passwords

BIOS overview

The BIOS manages data flow between the computer's operating system and attached devices such as hard disk, video adapter,

keyboard, mouse, and printer.

Entering BIOS setup program

Steps

1. Turn on your computer.

2. Press F2 immediately to enter the BIOS setup program.

NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the desktop. Then,

turn off your computer and try again.

Navigation keys

NOTE: For most of the System Setup options, changes that you make are recorded but do not take effect until you restart

the system.

Table 4. Navigation keys

Keys Navigation

Up arrow Moves to the previous field.

System setup 105

Table 4. Navigation keys (continued)

Keys Navigation

Down arrow Moves to the next field.

Enter Selects a value in the selected field (if applicable) or follow

the link in the field.

Spacebar Expands or collapses a drop-down list, if applicable.

Tab Moves to the next focus area.

NOTE: For the standard graphics browser only.

Esc Moves to the previous page until you view the main screen.

Pressing Esc in the main screen displays a message that

prompts you to save any unsaved changes and restarts the

system.

One time boot menu

To enter one time boot menu, turn on your computer, and then press F12 immediately.

NOTE: It is recommended to shutdown the computer if it is on.

The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options

are:

●Removable Drive (if available)

●STXXXX Drive (if available)

NOTE: XXX denotes the SATA drive number.

●Optical Drive (if available)

●SATA Hard Drive (if available)

●Diagnostics

The boot sequence screen also displays the option to access the System Setup screen.

System setup options

NOTE: Depending on your computer and its installed devices, the items listed in this section may or may not appear.

Table 5. System setup options—System information menu

Overview

BIOS Version Displays the BIOS version number.

Service Tag Displays the Service Tag of the computer.

Asset Tag Displays the Asset Tag of the computer.

Manufacture Date Displays the manufacture date of the computer.

Ownership Date Displays the ownership date of the computer.

Express Service Code Displays the express service code of the computer.

Ownership Tag Displays the Ownership Tag of the computer.

Signed Firmware Update Displays whether the Signed Firmware Update is enabled on your computer.

Battery Information

Primary Displays that battery is primary.

Battery Level Displays the battery level of the computer.

106 System setup

Table 5. System setup options—System information menu (continued)

Overview

Battery State Displays the battery state of the computer.

Health Displays the battery health of the computer.

AC Adapter Displays whether the AC adapter is connected or not.

Battery Life Type Displays the type of battery life

Processor Information

Processor Type Displays the processor type.

Maximum Clock Speed Displays the maximum processor clock speed.

Minimum Clock Speed Displays the minimum processor clock speed.

Current Clock Speed Displays the current processor clock speed.

Core Count Displays the number of cores on the processor.

Processor ID Displays the processor identification code.

Processor L2 Cache Displays the processor L2 Cache size.

Processor L3 Cache Displays the processor L3 Cache size.

Microcode Version Displays the microcode version.

Intel Hyper-Threading Capable Displays whether the processor is Hyper-Threading (HT) capable.

64-Bit Technology Displays whether 64-bit technology is used.

Memory Information

Memory Installed Displays the total computer memory installed.

Memory Available Displays the total computer memory available.

Memory Speed Displays the memory speed.

Memory Channel Mode Displays single or dual channel mode.

Memory Technology Displays the technology used for the memory.

DIMM_SLOT B Displays the DIMM B memory size.

DIMM_SLOT A Displays the DIMM A memory size.

Devices Information

Panel Type Displays the Panel Type of the computer.

Privacy Screen Displays whether the privacy screen is installed or not in the computer.

Video Controller Displays the video controller type of the computer.

Video Memory Displays the video memory information of the computer.

Wi-Fi Device Displays the wireless device information of the computer.

Native Resolution Displays the native resolution of the computer.

Video BIOS Version Displays the video BIOS version of the computer.

Audio Controller Displays the audio controller information of the computer.

Bluetooth Device Displays the Bluetooth device information of the computer.

LOM MAC Address Displays the LAN On Motherboard (LOM) MAC address of the computer.

Pass Through MAC Address Displays the pass through MAC address of the computer.

Cellular Device Displays the M.2 PCIe SSD information of the computer.

dGPU Video Controller Displays the discrete video graphic card of the computer.

System setup 107

Table 6. System setup options—Boot Configuration menu

Boot Configuration

Boot Sequence

Boot mode Displays the boot mode.

Boot Sequence Displays the boot sequence.

Secure Digital (SD) Card Boot Enable or disable the SD card read-only boot.

By default, the Enable Secure Digital (SD) Card Boot option is not enabled.

Secure Boot

Enable Secure Boot Enable or disable the secure boot feature.

By default, the option is not enabled.

Secure Boot Mode Enable or disable to change the secure boot mode options.

By default, the Deployed Mode is enabled.

Expert Key Management

Enable Custom Mode Enable or disable custom mode.

By default, the Enable Custom Mode option is not enabled.

Custom Mode Key Management Select the custom values for expert key management.

Table 7. System setup options—Integrated Devices menu

Integrated Devices

Date/Time Displays the current date in MM/DD/YYYY format and current time in

HH:MM:SS AM/PM format.

Camera Enables or disable the camera.

By default, the Enable Camera option is selected

Audio

Enable Audio Enable or disable the integrated audio controller.

By default, all the options are enabled.

USB/Thunderbolt Configuration ●Enable or disable booting from USB mass storage devices connected to

external USB ports.

By default, the Enable External USB Ports option is enabled.

●Enable or disable booting from USB mass storage devices such as external

hard drive, optical drive, and USB drive.

By default, the Enable USB Boot Support option is enabled.

Enable Thunderbolt Technology

Support

Enable or disable the associated ports and adapters.

By default, the Enable Thunderbolt Technology Support option is selected.

Enable Thunderbolt Boot Support Enable or disable the Thunderbolt adapter peripheral device and USB devices

connected to the Thunderbolt adapter to be used during BIOS Pre-boot.

By default, the Enable Thunderbolt Boot Support option is disabled.

Enable Thunderbolt (and PCIe behind

TBT) pre-boot modules

Enable or disable the PCIe devices that are connected through a Thunderbolt

adapter to execute the PCIe devices UEFI Option ROM (if present) during

pre-boot.

By default, the Enable Thunderbolt (and PCIe behind TBT) pre-boot

modules option is disabled.

Disable USB4 PCIE Tunneling Disable the USB4 PCIE Tunneling option.

108 System setup

Table 7. System setup options—Integrated Devices menu (continued)

Integrated Devices

By default, the option is disabled.

Video/Power only on Type-C Ports Enable or disable the Type-C port functionality to video or only power.

By default, the Video/Power only on Type-C Ports option is disabled.

Type-C Dock Override Enables to use connected Type-C Dell Dock to provide data stream with

external USB ports disabled. When Type-C Dock override is enabled, the

Video/Audio/Lan submenu is activated.

By default, the Type-C Dock Override option is enabled.

Type-C Dock Audio Enable or disable the usage of video on Dell Dock external ports.

By default, the Type-C Dock Audio option is enabled.

Type-C Dock Lan Enable or disable the usage of LAN on Dell Dock external ports.

By default, the Type-C Dock Lan option is enabled.

Miscellaneous Devices Enable or disable Fingerprint Reader device.

By default, the Enable Fingerprint Reader Device option is enabled.

Unobtrusive Mode

Enable Unobtrusive Mode Enable or disable all the computer light and sound.

By default, the Enable Unobtrusive Mode option is disabled.

Table 8. System setup options—Storage menu

Storage

SATA/NVMe Operation Sets the operating mode of the integrated storage device controller

By default, the RAID ON option is not enabled.

Storage Interface Allows onboard drive to be enabled or disabled.

By default, the M.2 PCIe SSD option is not enabled.

SMART Reporting

Enable SMART Reporting Enable or disable Self-Monitoring, Analysis, and Reporting Technology

(SMART) during computer startup.

By default, the Enable SMART Reporting option is not enabled.

Drive Information

M.2 PCIe SSD

Type Displays the M.2 PCIe SSD type information of the computer.

Device Displays the M.2 PCIe SSD device information of the computer.

Enable MediaCard

Secure Digital (SD) Card Enable or disable the SD card.

By default, the Secure Digital (SD) Card option is enabled.

Secure Digital (SD) Card Read-Only Mode Enable or disable the SD card read-only mode.

By default, the Secure Digital (SD) Card Read-Only Mode option is not

enabled.

System setup 109

Table 9. System setup options—Display menu

Display

Display Brightness

Brightness on battery power Enable to set screen brightness when the computer is running on battery

power.

Brightness on AC power Enable to set screen brightness when the computer is running on AC power.

Touchscreen Enable or disable touchscreen

By default, the option is enabled.

Full Screen Logo Enable or disable full screen logo.

By default, the option is not enabled.

Privacy Screen Set the operating mode of Privacy Screen.

By default, the Enabled option is enabled.

Table 10. System setup options—Connection menu

Connection

Network Controller Configuration

Integrated NIC Controls the on-board LAN controller.

By default, the Enabled with PXE option is enabled.

Wireless Device Enable

WWAN/GPS Enable or disable the internal WWAN/GPS device

By default, the option enabled.

WWAN Bus Mode Set the interface type of the Wireless Wan (WWAN) card.

By default, the Bus Mode PCIe option is enabled.

WLAN Enable or disable the internal WLAN device

By default, the option enabled.

Bluetooth Enable or disable the internal Bluetooth device

By default, the option enabled.

Contactless smartcard/NFC Enable or disable the internal Contactless smartcard/NFC device

By default, the option enabled.

Enable UEFI Network Stack Enable or disable UEFI Network Stack and controls the on-board LAN

Controller.

By default, the Auto Enabled option are enabled.

Wireless Radio Control

Control WLAN radio Sense the connection of the computer to a wired network and subsequently

disable the selected wireless radios (WLAN).

By default, the option is disabled.

Control WWAN radio Sense the connection of the computer to a wired network and subsequently

disable the selected wireless radios (WWAN).

By default, the option is disabled.

HTTPs Boot Feature

HTTPs Boot Enable or disable the HTTPs Boot feature.

By default, the HTTPs Boot option is enabled.

110 System setup

Table 10. System setup options—Connection menu (continued)

Connection

HTTPs Boot Mode With Auto Mode, the HTTPs Boot extracts Boot URL from the DHCP. With

Manual Mode, the HTTPs Boot reads Boot URL from the user-provided data.

By default, the Auto Mode option is enabled.

Table 11. System setup options—Power menu

Power

Battery configuration Enables the computer to run on battery during peak power usage hours. Use

the table Custom Charge Start and Custom Charge Stop, to prevent AC

power usage between certain times of each day.

By default, the Adaptive option is enabled.

Advanced Configuration

Enable Advanced Battery Charge

Configuration

Enable or disable the advanced battery charge configuration.

By default, the Enable Advanced Battery Charge Configuration option is

disabled.

Peak Shift

Enable Peak Shift Enables the computer to run on battery during peak power usage hours.

By default, the Enable Peak Shift option is enabled.

USB PowerShare

Enable USB PowerShare Enable or disable the USB PowerShare.

By default, the Enable USB PowerShare option is disabled

Thermal Management Enables to cool the fan and processor heat management to adjust the

computer performance, noise, and temperature.

By default, the Optimized option is enabled.

USB Wake Support

Wake on Dell USB-C Dock When enabled, connecting a Dell USB-C Dock will wake the computer from

standby.

By default, the Wake on Dell USB-C Dock option is enabled.

Block Sleep Enables to block entering sleep (S3) mode in the operating system.

By default, the Block Sleep option is disabled.

Lid Switch Enable or disable the lid switch.

By default, the Lid Switch option is enabled.

Intel Speed Shift Technology Enable or disable the Intel speed shift technology support.

By default, the Intel Speed Shift Technology option is enabled.

Table 12. System setup options—Security menu

Security

TPM 2.0 Security

TPM 2.0 Security On Enable or disable TPM 2.0 security options.

By default, the TPM 2.0 Security On option is enabled.

Attestation Enable Enables to control whether the Trusted Platform Module (TPM) Endorsement

Hierarchy is available to the operating system.

By default, the Attestation Enable option is enabled.

System setup 111

Table 12. System setup options—Security menu (continued)

Security

Key Storage Enable Enables to control whether the Trusted Platform Module (TPM) Storage

Hierarchy is available to the operating system.

By default, the Key Storage Enable option is enabled.

SHA-256 BIOS and the TPM will use the SHA-256 hash algorithm to extend

measurements into the TPM PCRs during BIOS boot.

By default, the SHA-256 option is enabled.

Clear Enables to clear the TPM owner information and returns the TPM to the

default state.

By default, the Clear option is disabled.

PPI ByPass for Clear Commands Controls the TPM Physical Presence Interface (PPI).

By default, the PPI ByPass for clear Commands option is disabled.

Intel Total Memory Encryption

Total Memory Encryption Enable or disable you to protect memory from physical attacks including freeze

spray, probing DDR to read the cycles, and others.

By default, the Total Memory Encryption option is disabled.

Chassis intrusion Controls the chassis intrusion feature.

By default, the On-Silent option is enabled.

SMM Security Mitigation Enable or disable SMM Security Mitigation.

By default, the option is enabled.

Data Wipe on Next Boot

Start Data Wipe Enable or disable the data wipe on next boot.

By default, the option is disabled.

Absolute Enable or disable or permanently disable the BIOS module interface of the

optional Absolute Persistence Module service from Absolute software.

By default, the option Enable Absolute is enabled.

UEFI Boot Path Security Controls whether or not the computer will prompt the user to enter the admin

password (if set) when booting to a UEFI boot device from the F12 boot menu.

By default, the Always Except Internal HDD option is enabled.

Table 13. System setup options—Passwords menu

Passwords

Admin Password Set, change, or delete the administrator password.

System Password Set, change, or delete the computer password.

M.2 PCIe SSD-0 Set, change, or delete the NVMe SSD0 password.

Password Configuration

Upper Case Letter Reinforces password must have at least one upper case letter.

By default, the option is disabled.

Lower Case Letter Reinforces password must have at least one lower case letter.

By default, the option is disabled.

Digit Reinforces password must have at least one digit.

By default, the option is disabled.

112 System setup

Table 13. System setup options—Passwords menu (continued)

Passwords

Special Character Reinforces password must have at least one special character.

By default, the option is disabled.

Minimum Characters Set the minimum characters allowed for password.

Password Bypass When enabled, this always prompts for computer and internal hard drive

passwords when powered on from the off state.

By default, the Disabled option is enabled.

Password Changes

Enable Non-Admin Password Changes Enable or disable to change computer and hard drive password without the

need for admin password.

By default, the option is enabled.

Admin Setup Lockout

Enable Admin Setup Lockout Enables administrators control over how their users can or cannot access BIOS

setup.

By default, the option is disabled.

Master Password Lockout

Enable Master Password Lockout When enabled, this will disable the master password support.

By default, the option is disabled.

Allow Non-Admin PSID Revert

Enable Allow Non-Admin PSID Revert Controls access to the Physical Security ID (PSID) revert of NVMe hard-drives

from the Dell Security Manager prompt.

By default, the option is disabled.

Table 14. System setup options—Update, Recovery menu

Update, Recovery

UEFI Capsule Firmware Updates Enable or disable BIOS updates through UEFI capsule update packages.

By default, the option is enabled.

BIOS Recovery from Hard Drive Enables the user to recover from certain corrupted BIOS conditions from a

recovery file on the user primary hard drive or an external USB key.

By default, the option is enabled.

NOTE: BIOS recovery from hard drive is not available in Self-Encrypting

Drives (SED).

BIOS Downgrade

Allow BIOS Downgrade Enable or disable the flashing of the computer firmware to previous revision is

blocked.

By default, the option is enabled.

SupportAssist OS Recovery Enable or disable the boot flow for SupportAssist OS Recovery tool in the

event of certain computer errors.

By default, the option is enabled.

BISOConnect Enable or disable cloud Service OS recovery if the main operating system fails

to boot with the number of failures equal to or greater than the value specified

by the Auto OS Recovery Threshold setup option and local Service OS does not

boot or is not installed.

System setup 113

Table 14. System setup options—Update, Recovery menu (continued)

Update, Recovery

By default, the option is enabled.

Dell Auto OS Recovery Threshold Controls the automatic boot flow for SupportAssist System Resolution Console

and for Dell OS Recovery Tool.

By default, the threshold value is set to 2.

Table 15. System setup options—System Management menu

System Management

Service Tag Display the Service Tag of the computer.

Asset Tag Create a computer Asset Tag.

AC Behavior

Wake on AC Enable or disable the wake on AC option.

By default, the option is disabled.

Wake on LAN

Wake on LAN Enable or disable the computer to power on by special LAN signals when it

receives a wakeup signal from the WLAN.

By default, the Disabled option is selected.

Auto on Time Enable to set the computer to turn on automatically every day or on a

preselected date and time. This option can be configured only if the Auto On

Time is set to Everyday, Weekdays, or Selected Days.

By default, the Disabled option is selected.

Intel AMT Capability Enables or disable the Intel Active Management Technology.

Enable Intel AMT Capability By default, the Restrict MEBx Access option is selected.

MEBx Hotkey Enables or disable the MEBx Hotkey.

By default, the option is disabled.

USB Provision Enables or disable the Intel Active Management Technology to be provisioned

using the local provisioning file using a USB storage device.

Enable USB Provision By default, the option is disabled.

Table 16. System setup options—Keyboard menu

Keyboard

Fn Lock Options By default, the Fn lock option is enabled.

Lock Mode By default, the Lock Mode Secondary is enabled.

Keyboard Illumination Enables to change the keyboard illumination settings.

By default, the Disabled option is enabled.

Keyboard Backlight Timeout on AC Set the timeout value for the keyboard backlight when an AC adapter is

connected to the computer.

By default, the 10 seconds option is enabled.

Keyboard Backlight Timeout on

Battery

Set the timeout value for the keyboard backlight when the is running only on

battery power.

By default, the 10 seconds option is enabled.

Device Configuration Hotkey Access Manages whether you can access device configuration screens through

hotkeys during computer startup.

114 System setup

Table 16. System setup options—Keyboard menu (continued)

Keyboard

By default, the option is enabled.

Table 17. System setup options—Pre-boot Behavior menu

Pre-boot Behavior

Adapter Warnings

Enable Adapter Warnings Enable or disable the warning messages during boot when the adapters with

less power capacity are detected.

By default, the option is enabled.

Warning and Errors Enable or disable the action to be done when a warning or error is encountered.

By default, the Prompt on Warnings and Errors option is enabled.

Fastboot Enable to set the speed of the boot process.

By default, the Minimal option is enabled.

Extend BIOS POST Time Set the BIOS POST time.

By default, the 0 seconds option is enabled.

MAC Address Pass-Through Replaces the external NIC MAC address with the selected MAC address from

the computer.

By default, the Passthrough MAC Address option is enabled.

Table 18. System setup options—Virtualization menu

Virtualization

Intel Virtualization Technology

Enable Intel Virtualization Technology

(VT)

Specify whether a Virtual Machine Monitor (VMM) can utilize the additional

hardware capabilities provided by Intel Virtualization Technology.

By default, the option is enabled.

VT for Direct I/O

Enable Intel VT for Direct I/O Specify whether a Virtual Machine Monitor (VMM) can utilize the additional

hardware capabilities provided by Intel Virtualization Technology for Direct I/O.

By default, the option is enabled.

Intel Trusted Execution Technology

(TXT)

Enable Intel Trusted Execution

Technology (TXT)

Specifies whether a measured Virtual Machine Monitor (MVMM) can utilize

the additional hardware capabilities provided by Intel Trusted Execution

Technology.

By default, the option is disabled.

Table 19. System setup options—Performance menu

Performance

Multi Core Support

Active Cores Enables to change the number of CPU cores available to the operating system.

By default, the All Cores options is enabled.

Intel SpeedStep

System setup 115

Table 19. System setup options—Performance menu (continued)

Performance

Enable Intel SpeedStep Technology Enables the computer to dynamically adjust processor voltage and core

frequency, decreasing average power consumption and heat production.

By default, the option is enabled.

C-States Control

Enable C-State Control Enable or disable additional processor sleep states.

By default, the option is enabled.

Intel Turbo Boost Technology

Enable Intel Turbo Boost Technology Enable or disable Intel TurboBoost mode of the processor.

By default, the option is enabled.

Intel Hyper-Threading Technology

Enable Intel Hyper-Threading Technology Enable or disable Hyper-Threading in the processor.

By default, the option is enabled.

Dynamic Tuning:Machine Learning

Enable Dynamic Tuning:Machine Learning Enables the operating system capability to enhance dynamic power tuning

capabilities based on detected workloads.

By default, the option is disabled.

Table 20. System setup options—System Logs menu

System Logs

BIOS Event Log

Clear Bios Event Log Display BIOS events.

By default, the Keep Log option is enabled.

Thermal Event Log

Clear Thermal Event Log Display Thermal events.

By default, the Keep Log option is enabled.

Power Event Log

Clear Power Event Log Display power events.

By default, the Keep Log option is enabled.

License Information Displays the license information of the computer.

Updating the BIOS

Updating the BIOS in Windows

About this task

CAUTION: If BitLocker is not suspended before updating the BIOS, the next time you reboot the system it

will not recognize the BitLocker key. You will then be prompted to enter the recovery key to progress and the

system will ask for this on each reboot. If the recovery key is not known this can result in data loss or an

unnecessary operating system re-install. For more information on this subject, see Knowledge Article: https://

www.dell.com/support/article/sln153694

116 System setup

Steps

1. Go to www.dell.com/support.

2. Click Product support. In the Search support box, enter the Service Tag of your computer, and then click Search.

NOTE: If you do not have the Service Tag, use the SupportAssist feature to automatically identify your computer. You

can also use the product ID or manually browse for your computer model.

3. Click Drivers & Downloads. Expand Find drivers.

4. Select the operating system installed on your computer.

5. In the Category drop-down list, select BIOS.

6. Select the latest version of BIOS, and click Download to download the BIOS file for your computer.

7. After the download is complete, browse the folder where you saved the BIOS update file.

8. Double-click the BIOS update file icon and follow the on-screen instructions.

For more information, see knowledge base article 000124211 at www.dell.com/support.

Updating the BIOS in Linux and Ubuntu

To update the system BIOS on a computer that is installed with Linux or Ubuntu, see the knowledge base article 000131486 at

www.dell.com/support.

Updating the BIOS using the USB drive in Windows

About this task

CAUTION: If BitLocker is not suspended before updating the BIOS, the next time you reboot the system it

will not recognize the BitLocker key. You will then be prompted to enter the recovery key to progress and the

system will ask for this on each reboot. If the recovery key is not known this can result in data loss or an

unnecessary operating system re-install. For more information on this subject, see Knowledge Article: https://

www.dell.com/support/article/sln153694

Steps

1. Follow the procedure from step 1 to step 6 in Updating the BIOS in Windows to download the latest BIOS setup program file.

2. Create a bootable USB drive. For more information, see the knowledge base article 000145519 at www.dell.com/support.

3. Copy the BIOS setup program file to the bootable USB drive.

4. Connect the bootable USB drive to the computer that needs the BIOS update.

5. Restart the computer and press F12 .

6. Select the USB drive from the One Time Boot Menu.

7. Type the BIOS setup program filename and press Enter.

The BIOS Update Utility appears.

8. Follow the on-screen instructions to complete the BIOS update.

Updating the BIOS from the F12 One-Time boot menu

Update your computer BIOS using the BIOS update.exe file that is copied to a FAT32 USB drive and booting from the F12

One-Time boot menu.

About this task

CAUTION: If BitLocker is not suspended before updating the BIOS, the next time you reboot the system it

will not recognize the BitLocker key. You will then be prompted to enter the recovery key to progress and the

system will ask for this on each reboot. If the recovery key is not known this can result in data loss or an

unnecessary operating system re-install. For more information on this subject, see Knowledge Article: https://

www.dell.com/support/article/sln153694

System setup 117

BIOS Update

You can run the BIOS update file from Windows using a bootable USB drive or you can also update the BIOS from the F12

One-Time boot menu on the computer.

Most of the Dell computers built after 2012 have this capability, and you can confirm by booting your computer to the F12

One-Time Boot Menu to see if BIOS FLASH UPDATE is listed as a boot option for your computer. If the option is listed, then the

BIOS supports this BIOS update option.

NOTE: Only computers with BIOS Flash Update option in the F12 One-Time boot menu can use this function.

Updating from the One-Time boot menu

To update your BIOS from the F12 One-Time boot menu, you need the following:

●USB drive formatted to the FAT32 file system (key does not have to be bootable)

●BIOS executable file that you downloaded from the Dell Support website and copied to the root of the USB drive

●AC power adapter that is connected to the computer

●Functional computer battery to flash the BIOS

Perform the following steps to perform the BIOS update flash process from the F12 menu:

CAUTION: Do not turn off the computer during the BIOS update process. The computer may not boot if you turn

off your computer.

Steps

1. From a turn off state, insert the USB drive where you copied the flash into a USB port of the computer.

2. Turn on the computer and press F12 to access the One-Time Boot Menu, select BIOS Update using the mouse or arrow keys

then press Enter.

The flash BIOS menu is displayed.

3. Click Flash from file.

4. Select external USB device.

5. Select the file and double-click the flash target file, and then click Submit.

6. Click Update BIOS. The computer restarts to flash the BIOS.

7. The computer will restart after the BIOS update is completed.

System and setup password

Table 21. System and setup password

Password type Description

System password Password that you must enter to log in to your system.

Setup password Password that you must enter to access and make changes to

the BIOS settings of your computer.

You can create a system password and a setup password to secure your computer.

CAUTION: The password features provide a basic level of security for the data on your computer.

CAUTION: Anyone can access the data that is stored on your computer if it is not locked and left unattended.

NOTE: System and setup password feature is disabled.

Assigning a system setup password

Prerequisites

You can assign a new System or Admin Password only when the status is in Not Set.

118 System setup

About this task

To enter the system setup, press F12 immediately after a power-on or reboot.

Steps

1. In the System BIOS or System Setup screen, select Security and press Enter.

The Security screen is displayed.

2. Select System/Admin Password and create a password in the Enter the new password field.

Use the following guidelines to assign the system password:

●A password can have up to 32 characters.

●The password can contain the numbers 0 through 9.

●Only lower case letters are valid, upper case letters are not valid.

●Only the following special characters are valid: Space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`).

3. Type the system password that you entered earlier in the Confirm new password field and click OK.

4. Press Esc and a message prompt's you to save the changes.

5. Press Y to save the changes.

The computer restarts.

Deleting or changing an existing system setup password

Prerequisites

Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing

System and/or Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is

Locked.

About this task

To enter the System Setup, press F12 immediately after a power-on or reboot.

Steps

1. In the System BIOS or System Setup screen, select System Security and press Enter.

The System Security screen is displayed.

2. In the System Security screen, verify that Password Status is Unlocked.

3. Select System Password, update, or delete the existing system password, and press Enter or Tab.

4. Select Setup Password, update, or delete the existing setup password, and press Enter or Tab.

NOTE: If you change the System and/or Setup password, reenter the new password when prompted. If you delete the

System and/or Setup password, confirm the deletion when prompted.

5. Press Esc and a message prompts you to save the changes.

6. Press Y to save the changes and exit from System Setup.

The computer restarts.

Clearing CMOS settings

About this task

CAUTION: Clearing CMOS settings will reset the BIOS settings on your computer.

Steps

1. Remove the base cover.

2. Disconnect the battery cable from the system board.

3. Remove the coin-cell battery.

4. Wait for one minute.

System setup 119

5. Replace the coin-cell battery.

6. Connect the battery cable to the system board.

7. Replace the base cover.

Clearing BIOS (System Setup) and System passwords

About this task

To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell.

NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying

Windows or your application.

120 System setup

Troubleshooting

Topics:

•Handling swollen Lithium-ion batteries

•Dell SupportAssist Pre-boot System Performance Check diagnostics

•Built-in self-test (BIST)

•System diagnostic lights

•Recovering the operating system

•Real-Time Clock (RTC Reset)

•Backup media and recovery options

•WiFi power cycle

•Drain residual flea power (perform hard reset)

Handling swollen Lithium-ion batteries

Like most laptops, Dell laptops use lithium-ion batteries. One type of lithium-ion battery is the lithium-ion polymer battery.

Lithium-ion polymer batteries have increased in popularity in recent years and have become standard in the electronics industry

due to customer preferences for a slim form factor (especially with newer ultra-thin laptops) and long battery life. Inherent to

lithium-ion polymer battery technology is the potential for swelling of the battery cells.

Swollen battery may impact the performance of the laptop. To prevent possible further damage to the device enclosure or

internal components leading to malfunction, discontinue the use of the laptop and discharge it by disconnecting the AC adapter

and letting the battery drain.

Swollen batteries should not be used and should be replaced and disposed of properly. We recommend contacting Dell product

support for options to replace a swollen battery under the terms of the applicable warranty or service contract, including options

for replacement by a Dell authorized service technician.

The guidelines for handling and replacing Lithium-ion batteries are as follows:

●Exercise caution when handling Lithium-ion batteries.

●Discharge the battery before removing it from the system.

To discharge the battery, unplug the AC adapter from the system and operate the system only on battery power. When the

system will no longer power on when the power button is pressed, the battery is fully discharged.

●Do not crush, drop, mutilate, or penetrate the battery with foreign objects.

●Do not expose the battery to high temperatures, or disassemble battery packs and cells.

●Do not apply pressure to the surface of the battery.

●Do not bend the battery.

●Do not use tools of any type to pry on or against the battery.

●If a battery gets stuck in a device as a result of swelling, do not try to free it as puncturing, bending, or crushing a battery

can be dangerous.

●Do not attempt to reassemble a damaged or swollen battery into a laptop.

●Swollen batteries should be returned to Dell in an approved shipping container (provided by Dell), to comply with

transportation regulations or disposed at an approved recycling center.

Contact Dell product support at https://www.dell.com/support for assistance and further instructions.

●Using a non-Dell or incompatible battery may increase the risk of fire or explosion. Replace the battery only with a

compatible battery purchased from Dell that is designed to work with your Dell computer. Do not use a battery from other

computers with your computer. Always purchase genuine batteries from https://www.dell.com or otherwise directly from

Dell.

Lithium-ion batteries can swell for various reasons such as age, number of charge cycles, or exposure to high heat. For more

information on how to improve the performance and lifespan of the laptop battery and to minimize the possibility of occurrence

of the issue, see Dell Laptop Battery - Frequently Asked Questions.

Troubleshooting 121

Dell SupportAssist Pre-boot System Performance

Check diagnostics

About this task

SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell

SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS

internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to:

●Run tests automatically or in an interactive mode

●Repeat tests

●Display or save test results

●Run thorough tests to introduce additional test options to provide extra information about the failed device(s)

●View status messages that inform you if tests are completed successfully

●View error messages that inform you of problems encountered during testing

NOTE: Some tests for specific devices require user interaction. Always ensure that you are present at the computer

terminal when the diagnostic tests are performed.

For more information, see https://www.dell.com/support/kbdoc/000180971.

Running the SupportAssist Pre-Boot System Performance Check

Steps

1. Turn on your computer.

2. As the computer boots, press the F12 key as the Dell logo appears.

3. On the boot menu screen, select the Diagnostics option.

4. Click the arrow at the bottom left corner.

Diagnostics front page is displayed.

5. Click the arrow in the lower-right corner to go to the page listing.

The items detected are listed.

6. To run a diagnostic test on a specific device, press Esc and click Yes to stop the diagnostic test.

7. Select the device from the left pane and click Run Tests.

8. If there are any issues, error codes are displayed.

Note the error code and validation number and contact Dell.

Built-in self-test (BIST)

M-BIST

M-BIST (Built In Self-Test) is the system board's built-in self-test diagnostics tool that improves the diagnostics accuracy of

system board embedded controller (EC) failures.

NOTE: M-BIST can be manually initiated before POST (Power On Self Test).

How to run M-BIST

NOTE: M-BIST must be initiated on the system from a power-off state either connected to AC power or with battery only.

1. Press and hold both the M key on the keyboard and the power button to initiate M-BIST.

2. With both the M key and the power button held down, the battery indicator LED may exhibit two states:

a. OFF: No fault detected with the system board

b. AMBER: Indicates a problem with the system board

3. If there is a failure with the system board, the battery status LED will flash one of the following error codes for 30 seconds:

122 Troubleshooting

Table 22. LED error codes

Blinking Pattern Possible Problem

Amber White

2 1 CPU Failure

2 8 LCD Power Rail Failure

1 1 TPM Detection Failure

2 4 Unrecoverable SPI Failure

4. If there is no failure with the system board, the LCD will cycle through the solid color screens described in the LCD-BIST

section for 30 seconds and then power off.

LCD Power rail test (L-BIST)

L-BIST is an enhancement to the single LED error code diagnostics and is automatically initiated during POST. L-BIST will check

the LCD power rail. If there is no power being supplied to the LCD (i.e., the L-BIST circuit fails), the battery status LED will flash

either an error code [2,8] or an error code [2,7].

NOTE: If L-BIST fails, LCD-BIST cannot function as no power will be supplied to the LCD.

How to invoke L-BIST Test:

1. Press the power button to start the system.

2. If the system does not start up normally, look at the battery status LED:

●If the battery status LED flashes an error code [2,7], the display cable may not be connected properly.

●If the battery status LED flashes an error code [2,8], there is a failure on the LCD power rail of the system board, hence

there is no power supplied to the LCD.

3. For cases, when a [2,7] error code is shown, check to see if the display cable is properly connected.

4. For cases when a [2,8] error code is shown, replace the system board.

LCD Built-in Self Test (BIST)

Dell laptops have a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent

problem with the LCD (screen) of the Dell laptop or with the video card (GPU) and PC settings.

When you notice screen abnormalities like flickering, distortion, clarity issues, fuzzy or blurry image, horizontal or vertical lines,

color fade etc., it is always a good practice to isolate the LCD (screen) by running the Built-In Self Test (BIST).

How to invoke LCD BIST Test

1. Power off the Dell laptop.

2. Disconnect any peripherals that are connected to the laptop. Connect only the AC adapter (charger) to the laptop.

3. Ensure that the LCD (screen) is clean (no dust particles on the surface of the screen).

4. Press and hold D key and Power on the laptop to enter LCD built-in self test (BIST) mode. Continue to hold the D key, until

the system boots up.

5. The screen will display solid colors and change colors on the entire screen to white, black, red, green, and blue twice.

6. Then it will display the colors white, black and red.

7. Carefully inspect the screen for abnormalities (any lines, fuzzy color or distortion on the screen).

8. At the end of the last solid color (red), the system will shut down.

NOTE: Dell SupportAssist Pre-boot diagnostics upon launch, initiates an LCD BIST first, expecting a user intervention

confirm functionality of the LCD.

Troubleshooting 123

System diagnostic lights

Battery-status light

Indicates the power and battery-charge status.

Solid white — Power adapter is connected and the battery has more than 5 percent charge.

Amber — Computer is running on battery and the battery has less than 5 percent charge.

Off

●Power adapter is connected and the battery is fully charged.

●Computer is running on battery and the battery has more than 5 percent charge.

●Computer is in sleep state, hibernation, or turned off.

The power and battery-status light blinks amber along with beep codes indicating failures.

For example, the power and battery-status light blinks amber two times followed by a pause, and then blinks white three times

followed by a pause. This 2,3 pattern continues until the computer is turned off indicating no memory or RAM is detected.

The following table shows different power and battery-status light patterns and associated problems.

Blinking Pattern Problem description Suggested resolution

1 1 TPM detection failure Replace the system board.

1 2 Unrecoverable SPI flash

failure

Replace the system board.

1 5 EC unable to program i-Fuse Replace the system board.

1 6 Generic catch-all for

ungraceful EC code flow

errors

Disconnect all power source

(AC, battery, coin cell) and

drain flea power by pressing &

holding down power button.

2 1 CPU failure Run the Intel CPU diagnostics

tools. If problem persists,

replace the system board.

2 2 System Board failure

(included BIOS corruption or

ROM error)

Flash latest BIOS version. If

problem persists, replace the

system board.

2 3 No Memory / RAM detected Confirm that the memory

module is installed properly. If

problem persists, replace the

memory module.

2 4 Memory / RAM failure Reset and swap memory

modules amongst the slots. If

problem persists, replace the

memory module.

2 5 Invalid memory installed Reset and swap memory

modules amongst the slots. If

problem persists, replace the

memory module.

2 6 System board / Chipset Error Replace the system board.

2 7 LCD failure (SBIOS message) Replace the LCD module.

2 8 LCD failure (EC detection of

power rail failure)

Replace the system board.

3 1 CMOS battery failure Reset the CMOS battery

connection. If problem

persists, replace the RTC

battery.

124 Troubleshooting

Blinking Pattern Problem description Suggested resolution

3 2 PCI or Video card/chip failure Replace the system board.

3 3 BIOS recovery image not

found

Flash latest BIOS version. If

problem persists, replace the

system board.

3 4 BIOS recovery image found

but invalid

Flash latest BIOS version. If

problem persists, replace the

system board.

3 5 Power rail failure Replace the system board.

3 6 Flash corruption detected by

SBIOS.

Replace the system board.

3 7 Timeout waiting on ME to

reply to HECI message.

Replace the system board.

Camera status light: Indicates whether the camera is in use.

●Solid white — Camera is in use.

●Off — Camera is not in use.

Caps Lock status light: Indicates whether Caps Lock is enabled or disabled.

●Solid white — Caps Lock enabled.

●Off — Caps Lock disabled.

Recovering the operating system

When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell

SupportAssist OS Recovery.

Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows 10 operating

system. It consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating

system. It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its

factory state.

You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their

primary operating system due to software or hardware failures.

For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at

www.dell.com/support.

Real-Time Clock (RTC Reset)

The Real Time Clock (RTC) reset function allows you or the service technician to recover Dell Latitude systems from No

POST/No Power/No Boot situations. The legacy jumper enabled RTC reset has been retired on these models.

Start the RTC reset with the system powered off and connected to AC power. Press and hold the power button for thirty (30)

seconds. The system RTC Reset occurs after you release the power button.

Backup media and recovery options

It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes

multiple options for recovering Windows operating system on your Dell PC. For more information. see Dell Windows Backup

Media and Recovery Options.

Troubleshooting 125

WiFi power cycle

About this task

If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be

performed. The following procedure provides the instructions on how to conduct a WiFi power cycle:

NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device.

Steps

1. Turn off your computer.

2. Turn off the modem.

3. Turn off the wireless router.

4. Wait for 30 seconds.

5. Turn on the wireless router.

6. Turn on the modem.

7. Turn on your computer.

Drain residual flea power (perform hard reset)

About this task

Flea power is the residual static electricity that remains in the computer even after it has been powered off and the battery is

removed.

For your safety, and to protect the sensitive electronic components in your computer, you are requested to drain residual flea

power before removing or replacing any components in your computer.

Draining residual flea power, also known as a performing a "hard reset", is also a common troubleshooting step if your computer

does not power on or boot into the operating system.

To drain residual flea power (perform a hard reset)

Steps

1. Turn off your computer.

2. Disconnect the power adapter from your computer.

3. Remove the base cover.

4. Remove the battery.

5. Press and hold the power button for 20 seconds to drain the flea power.

6. Install the battery.

7. Install the base cover.

8. Connect the power adapter to your computer.

9. Turn on your computer.

NOTE: For more information about performing a hard reset, see the knowledge base article SLN85632 at

www.dell.com/support.

126 Troubleshooting

Getting help

Topics:

•Contacting Dell

Contacting Dell

Prerequisites

NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing

slip, bill, or Dell product catalog.

About this task

Dell provides several online and telephone-based support and service options. Availability varies by country and product, and

some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:

Steps

1. Go to Dell.com/support.

2. Select your support category.

3. Verify your country or region in the Choose a Country/Region drop-down list at the bottom of the page.

4. Select the appropriate service or support link based on your need.

Getting help 127

Table of Contents

DELL 5421 User Manual

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