Table of Contents
- Dell Vostro 5471 Owners's Manual
- Working on your computer
- Removing and installing components
- Technology and components
- System specifications
- System setup
- Software
- Troubleshooting
- Contacting Dell
DELL 5471 User Manual
Displayed below is the user manual for 5471 by DELL which is a product in the Notebooks category. This manual has pages.
Related Manuals
Dell Vostro 5471
Owners's Manual
Regulatory Model: P88G
Regulatory Type: P88G001
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks
may be trademarks of their respective owners.
2017 - 11
Rev. A00
Contents
1 Working on your computer............................................................................................................................. 7
Safety instructions............................................................................................................................................................. 7
Turning o your computer — Windows 10..................................................................................................................... 7
Before working inside your computer..............................................................................................................................8
After working inside your computer.................................................................................................................................8
2 Removing and installing components............................................................................................................. 9
Base cover.......................................................................................................................................................................... 9
Removing the base cover........................................................................................................................................... 9
Installing the base cover............................................................................................................................................ 10
Battery............................................................................................................................................................................... 10
Removing the battery................................................................................................................................................ 10
Installing the battery...................................................................................................................................................12
Speaker.............................................................................................................................................................................. 12
Removing the speaker............................................................................................................................................... 12
Installing the speaker..................................................................................................................................................13
Hard drive.......................................................................................................................................................................... 13
Removing the hard drive............................................................................................................................................13
Installing the hard drive..............................................................................................................................................15
Coin cell battery................................................................................................................................................................15
Removing the coin cell battery................................................................................................................................. 15
Installing the coin cell battery....................................................................................................................................16
Solid State Drive — optional...........................................................................................................................................16
Removing the M.2 Solid-State Drive — SSD......................................................................................................... 16
Installing the M.2 Solid State Drive — SSD............................................................................................................ 17
WLAN card........................................................................................................................................................................ 17
Removing the WLAN card.........................................................................................................................................17
Installing the WLAN card........................................................................................................................................... 18
System fan.........................................................................................................................................................................18
Removing the system fan..........................................................................................................................................18
Installing the system fan............................................................................................................................................ 19
Heat sink............................................................................................................................................................................19
Removing the heat sink............................................................................................................................................. 19
Installing the heat sink...............................................................................................................................................20
Input Output board.......................................................................................................................................................... 20
Removing the Input Output board...........................................................................................................................20
Installing the Input output board.............................................................................................................................. 22
Power button....................................................................................................................................................................22
Removing the power button.....................................................................................................................................22
Installing the power button....................................................................................................................................... 24
System board....................................................................................................................................................................24
Removing the system board.....................................................................................................................................24
Installing the system board........................................................................................................................................27
Contents 3
Touchpad...........................................................................................................................................................................27
Removing touchpad...................................................................................................................................................27
Installing touchpad..................................................................................................................................................... 28
Display assembly.............................................................................................................................................................. 28
Removing display assembly...................................................................................................................................... 28
Installing display assembly.........................................................................................................................................30
Display bezel..................................................................................................................................................................... 30
Removing display bezel............................................................................................................................................. 30
Installing display bezel.................................................................................................................................................31
Camera.............................................................................................................................................................................. 32
Removing the camera............................................................................................................................................... 32
Installing the camera..................................................................................................................................................33
Display panel..................................................................................................................................................................... 33
Removing display panel............................................................................................................................................. 33
Installing the display panel.........................................................................................................................................34
Display hinges...................................................................................................................................................................35
Removing display hinge.............................................................................................................................................35
Installing display hinge............................................................................................................................................... 36
DC-in................................................................................................................................................................................. 36
Removing the DC-in.................................................................................................................................................. 36
Installing the DC-in.....................................................................................................................................................37
Keyboard............................................................................................................................................................................37
Removing the keyboard.............................................................................................................................................37
Installing the keyboard...............................................................................................................................................39
Palm rest........................................................................................................................................................................... 40
Removing and installing palmrest.............................................................................................................................40
eDP cable...........................................................................................................................................................................41
Removing the eDP cable........................................................................................................................................... 41
Installing the eDP cable.............................................................................................................................................42
Display back cover assembly.......................................................................................................................................... 42
Removing the display back cover............................................................................................................................ 42
Installing the display back cover...............................................................................................................................43
3 Technology and components........................................................................................................................44
DDR4................................................................................................................................................................................. 44
DDR4 Details...............................................................................................................................................................44
Memory Errors........................................................................................................................................................... 45
USB features.................................................................................................................................................................... 45
USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB)...........................................................................................................45
Speed.......................................................................................................................................................................... 46
Applications.................................................................................................................................................................46
Compatibility............................................................................................................................................................... 47
USB Type C.......................................................................................................................................................................47
Alternate Mode...........................................................................................................................................................47
USB Power Delivery...................................................................................................................................................47
USB Type C and USB 3.1...........................................................................................................................................48
HDMI 1.4............................................................................................................................................................................48
4Contents
HDMI 1.4 Features......................................................................................................................................................48
Advantages of HDMI................................................................................................................................................. 48
4 System specications..................................................................................................................................49
System specication........................................................................................................................................................49
Memory.............................................................................................................................................................................49
Video specication...........................................................................................................................................................49
Audio specication...........................................................................................................................................................49
Communication specication......................................................................................................................................... 50
Ports and connectors specication............................................................................................................................... 50
Display specication........................................................................................................................................................ 50
Keyboard............................................................................................................................................................................ 51
Touchpad specication.....................................................................................................................................................51
Camera...............................................................................................................................................................................51
Storage specication........................................................................................................................................................51
Battery specication........................................................................................................................................................52
AC adapter........................................................................................................................................................................52
Physical specication...................................................................................................................................................... 53
Environmental specication............................................................................................................................................53
5 System setup...............................................................................................................................................54
Boot menu........................................................................................................................................................................ 54
Navigation keys................................................................................................................................................................ 54
System setup options......................................................................................................................................................55
General options.......................................................................................................................................................... 55
System conguration................................................................................................................................................ 56
Video screen options................................................................................................................................................. 58
Security....................................................................................................................................................................... 58
Secure boot................................................................................................................................................................ 60
Intel Software Guard Extensions options.................................................................................................................61
Performance................................................................................................................................................................61
Power management.................................................................................................................................................. 62
Post behavior..............................................................................................................................................................63
Virtualization support................................................................................................................................................ 64
Wireless options......................................................................................................................................................... 64
Maintenance...............................................................................................................................................................65
System logs................................................................................................................................................................ 65
SupportAssist system resolution..............................................................................................................................66
Updating the BIOS in Windows .................................................................................................................................... 66
Updating BIOS on systems with bitlocker enabled................................................................................................67
Updating your system BIOS using a USB ash drive.............................................................................................67
Updating the Dell BIOS in Linux and Ubuntu environments................................................................................. 67
Flashing the BIOS from the F12 One-Time boot menu......................................................................................... 68
System and setup password........................................................................................................................................... 71
Assigning a system password and setup password............................................................................................... 72
Deleting or changing an existing system and or setup password........................................................................ 72
Contents 5
6 Software......................................................................................................................................................73
Operating system congurations................................................................................................................................... 73
Downloading drivers.........................................................................................................................................................73
Chipset drivers..................................................................................................................................................................73
Graphics controller driver................................................................................................................................................ 74
USB drivers.......................................................................................................................................................................75
Network drivers................................................................................................................................................................75
Audio drivers..................................................................................................................................................................... 75
Storage controller drivers................................................................................................................................................75
Other drivers.....................................................................................................................................................................75
Security device drivers.............................................................................................................................................. 75
Software device drivers............................................................................................................................................ 76
Human Interface Device drivers...............................................................................................................................76
Firmware......................................................................................................................................................................76
Intel Dynamic Platform and Thermal Framework...................................................................................................76
7 Troubleshooting............................................................................................................................................77
Dell Enhanced Pre-Boot System Assessment — ePSA diagnostic 3.0.................................................................... 77
Running the ePSA diagnostics..................................................................................................................................77
Diagnostic LED................................................................................................................................................................. 77
Battery status lights.........................................................................................................................................................78
8 Contacting Dell............................................................................................................................................ 79
6Contents
Working on your computer
Topics:
• Safety instructions
• Turning o your computer — Windows 10
• Before working inside your computer
• After working inside your computer
Safety instructions
Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise
noted, each procedure included in this document assumes that the following conditions exist:
• You have read the safety information that shipped with your computer.
• A component can be replaced or, if purchased separately, installed by performing the removal procedure in reverse order.
WARNING: Disconnect all power sources before opening the computer cover or panels. After you nish working inside the
computer, replace all covers, panels, and screws before connecting to the power source.
WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional
safety best practices information, see the Regulatory Compliance Homepage at www.Dell.com/regulatory_compliance
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage
due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came
with the product.
CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an
unpainted metal surface at the same time as touching a connector on the back of the computer.
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its
edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins.
CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some cables have
connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you disconnect the
cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you connect a
cable, ensure that both connectors are correctly oriented and aligned.
NOTE: The color of your computer and certain components may appear dierently than shown in this document.
Turning o your computer — Windows 10
CAUTION: To avoid losing data, save and close all open les and exit all open programs before you turn o your
computer .
1 Click or tap .
2 Click or tap and then click or tap Shut down.
1
Working on your computer 7
NOTE: Ensure that the computer and all attached devices are turned o. If your computer and attached devices did not
automatically turn o when you shut down your operating system, press and hold the power button for about 6 seconds
to turn them o.
Before working inside your computer
1 Ensure that your work surface is at and clean to prevent the computer cover from being scratched.
2 Turn o your computer.
3 If the computer is connected to a docking device (docked), undock it.
4 Disconnect all network cables from the computer (if available).
CAUTION: If your computer has an RJ45 port, disconnect the network cable by rst unplugging the cable from your
computer.
5 Disconnect your computer and all attached devices from their electrical outlets.
6 Open the display.
7 Press and hold the power button for few seconds, to ground the system board.
CAUTION: To guard against electrical shock unplug your computer from the electrical outlet before performing Step #
8.
CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching
an unpainted metal surface at the same time as touching a connector on the back of the computer.
8 Remove any installed ExpressCards or Smart Cards from the appropriate slots.
After working inside your computer
After you complete any replacement procedure, ensure that you connect external devices, cards, and cables before turning on your
computer.
CAUTION: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use batteries
designed for other Dell computers.
1 Connect any external devices, such as a port replicator or media base, and replace any cards, such as an ExpressCard.
2 Connect any telephone or network cables to your computer.
CAUTION: To connect a network cable, rst plug the cable into the network device and then plug it into the
computer.
3 Connect your computer and all attached devices to their electrical outlets.
4 Turn on your computer.
8Working on your computer
Removing and installing components
Base cover
Removing the base cover
1 Follow the procedure in Before working inside your computer.
2 To remove the base cover:
a Remove the eight M2.5 x 6 screws [1].
b Loosen the two M2.5 x 6 screws [2].
c Pry the base cover from the edge [1].
NOTE: You may need a plastic scribe to pry the base cover from the edge.
d Lift the base cover away from the system [2].
2
Removing and installing components 9
Installing the base cover
1 Align the base cover with the screw holders on the computer.
2 Press the edges of the cover until it clicks into place.
3 Tighten the two M2.5 x 6 screws.
4 Replace the eight M2.5 x 6 screws to secure the base cover to the computer.
5 Follow the procedure in After working inside your computer.
Battery
Removing the battery
1 Follow the procedure in Before working inside your computer.
2 Remove the base cover.
3 To remove the battery:
a Disconnect the battery cable [1] from the connector on the system board.
b Lift the latch and disconnect the hard disk drive cable [2] from the connector on the system board.
c Peel the hard disk drive cable from the battery [3].
10 Removing and installing components
d Remove the four M2.0 x 3 screws [1].
e Lift the battery away from the system [2].
Removing and installing components 11
Installing the battery
1 Insert the battery into the slot on the computer.
2 Connect the battery cable to the connector on the system board.
3 Connect the hard disk drive cable to the connector on the system board and close the latch.
4 Replace the four M2.0 x 3 screws to secure the battery to the system.
5 Install the base cover.
6 Follow the procedure in After working inside your computer.
Speaker
Removing the speaker
1 Follow the procedure in Before working inside your computer.
2 Remove the:
abase cover
bbattery
3 To remove the speaker:
a Disconnect the speaker cable [1].
b Unroute the cable from routing channel [2].
4 Lift the speakers, along with the speaker cable, and remove it away from the back cover.
12 Removing and installing components
Installing the speaker
1 Align the speakers along the slots on the system.
2 Route the speaker cable through the routing tabs on the system.
3 Connect the speaker cable to the system board.
4 Install the:
abattery
bbase cover
5 Follow the procedure in After working inside your computer.
Hard drive
Removing the hard drive
1 Follow the procedure in Before working inside your computer.
2 Remove the:
abase cover
bbattery
3 To disconnect the cable:
a Lift the latch, and disconnect the hard drive cable from the system [1].
b Pry the hard drive cable to release the adhesive from the battery [2].
Removing and installing components 13
4 To remove the hard drive:
a Remove the four M2.0 x 3 screws that secure the hard drive to the system [1].
b Lift the hard drive away from the system [2].
14 Removing and installing components
Installing the hard drive
1 Insert the hard drive into the slot on the system.
2 Replace the four M2.0 x 3 screws to secure the hard drive assembly to the system.
3 Ax the hard drive cable on the battery.
4 Connect the hard drive cable to the connector on the system board.
5 Install the:
abattery
bbase cover
6 Follow the procedure in After working inside your computer.
Coin cell battery
Removing the coin cell battery
1 Follow the procedure in Before working inside your computer.
2 Remove the base cover.
3 To remove the coin cell battery:
a Disconnect the coin cell battery cable from the connector on the system board [1].
b Pry the coin cell battery to release from the adhesive and lift it away from the system board [2].
Removing and installing components 15
Installing the coin cell battery
1 Place the coin cell battery into the slot on the system board.
2 Connect the coin cell battery cable to the connector on the system board.
3 Install the base cover.
4 Follow the procedure in After working inside your computer.
Solid State Drive — optional
Removing the M.2 Solid-State Drive — SSD
1 Follow the procedure in Before working inside your computer.
2 Remove the base cover.
3 To remove the solid-state drive (SSD):
a Remove the M2.0 x 3 screw that secure the SSD to the system [1].
b Lift and slide the SSD away from the system [2].
16 Removing and installing components
Installing the M.2 Solid State Drive — SSD
1 Align the notch on the solid-state drive with the tab on the solid-state drive slot.
2 Slide the solid-state drive into the slot.
3 Replace the M2.0 x 3 screw to secure the SSD to the system.
4 Install the base cover.
5 Follow the procedure in After working inside your computer.
WLAN card
Removing the WLAN card
1 Follow the procedure in Before working inside your computer.
2 Remove the base cover.
3 To remove the WLAN card:
a Remove the M2.0 x 4 screw that secures the WLAN card to the system [1].
b Remove the tab that secures the WLAN cables [2].
c Disconnect the WLAN antenna cables from the WLAN card [3].
d Lift the WLAN card away from the connector [4].
Removing and installing components 17
Installing the WLAN card
1 Insert the WLAN card into the slot on the system.
2 Connect the WLAN cables to the connectors on the WLAN Card.
3 Place the bracket and replace the M2.0 x 4 screw to secure it to the system.
4 Install the base cover.
5 Follow the procedure in After working inside your computer.
System fan
Removing the system fan
1 Follow the procedure in Before working inside your computer.
2 Remove the base cover.
3 To remove the system fan:
a Disconnect the system fan cable from the connector on the system board.
b Remove the two M2.0 x 4 screws that secure the system fan to the system [1].
c Lift the system fan away from the system [2].
18 Removing and installing components
Installing the system fan
1 Place the system fan into the slot on the system.
2 Replace the two M2.0 x 4 screws to secure it to the system.
3 Connect the system fan cable to the connector on the system board.
4 Install the base cover.
5 Follow the procedure in After working inside your computer.
Heat sink
Removing the heat sink
1 Follow the procedure in Before working inside your computer.
2 Remove the: .
abase cover
bsystem fan
3 To remove the heat sink:
a In sequential order (as indicated on the heat-sink), loosen the seven M2.0 x 3 screws that secure the heat sink to the system
board [1].
b Lift the heat sink away from the system [2].
Removing and installing components 19
Installing the heat sink
1 Place the heat sink to its slot in the system.
2 Tighten the seven M2.0 x 3 screws to secure the heat sink to the system board.
3 Install the:
asystem fan
bbase cover
4 Follow the procedure in After working inside your computer.
Input Output board
Removing the Input Output board
1 Follow the procedure in Before working inside your computer.
2 Remove the:
abase cover
bWLAN card
3 To remove the Input Output(I/O) board:
a Lift the latch and, disconnect the I/O cable from the connector on the I/O board [1,2].
b Pull and disconnect the IOB cable from the I/O board [3].
c Lift the latch, and disconnect the ngerprint cable from the I/O board [4].
20 Removing and installing components
d Remove the two M2.0 x 4 screws that secure the I/O board to the system [1].
e Lift the I/O board away from the system.
Removing and installing components 21
Installing the Input output board
1 Place the Input output(I/O) board to its slot in the system.
2 Replace the two M2.0 x 4 screws to secure the I/O board to the system board.
3 Connect the I/O cable and the ngerprint cable and close the latch to secure it to the I/O board.
4 Install the:
aWLAN
bsolid state drive(SSD)
cbase cover
5 Follow the procedure in After working inside your computer.
Power button
Removing the power button
1 Follow the procedure in Before working inside your computer.
2 Remove the: .
abase cover
bWLAN card
cInput output(I/O) board
22 Removing and installing components
3 To remove the power button:
a Remove the two M2.5 x 6 screws securing the right display hinge to the system [1].
b Lift the hinge [2].
c Lift the latch and disconnect the power button cable from the connector in the ngerprint board.
d Remove the two M2.0 x 3 screws securing the power button to the system [1].
e Lift the button away from the system [2].
Removing and installing components 23
Installing the power button
1 Place the power button to its slot in the system.
2 Replace the screws to secure the power button to the system.
3 Connect the power cable to the connector in the ngerprint board.
4 Close the display hinge and secure it with the two M2.5 x 4 screws to the system.
5 Install the:
aInput output(I/O) board
bWLAN
cbase cover
6 Follow the procedure in After working inside your computer.
System board
Removing the system board
1 Follow the procedure in Before working inside your computer.
2 Remove the:
abase cover
bbattery
24 Removing and installing components
csystem fan
dheat sink
esolid-state drive(SSD)
3 To remove the system board:
a Disconnect the following cables:
• Input output(I/O) board cable [1,2]
• Input output(I/O) board cable [3]
• Keyboard backlight cable [4]
• Keyboard and Touchpad cable [5]
b Disconnect the eDP cable [1], power adapter port cable [2] and speaker cable [5] from the connector.
c Remove the two M2.0 x 4 screws that secure the USB Type C port bracket to the system board [3].
d Lift the USB Type C port bracket away from the system [4].
Removing and installing components 25
e Remove the three M2.0 x 2 screws that secure the system board to the system [1].
f Lift and remove the system board from the system [2].
26 Removing and installing components
Installing the system board
1 Align the screw holes on the system board with the screw holes on the system.
2 Replace the three M2.0 x 2 screws to secure the system board to the computer.
3 Align the screw holes of the USB Type C bracket with the screw holes on the system board and replace the two screws to secure the
bracket to the system.
4 Connect the eDP cable, power adapter port cable and speaker cable to the connector in the system board.
5 Connect the Input output board cable, speaker cable, keyboard backlight cable, keyboard cable and touchpad cable to the system
board.
6 Install the:
asolid state drive(SSD)
bheat sink
csystem fan
dbattery
ebase cover
7 Follow the procedure in After working inside your computer.
Touchpad
Removing touchpad
1 Follow the procedure in Before working inside your computer.
2 Remove the:
abase cover
bbattery
chard drive
3 To remove the touchpad:
a Remove the four M2.0 x 2 screws that secure the touchpad to the system [1].
b Disconnect the touchpad cable from the connector in the system [2].
Removing and installing components 27
c Remove the three M2.0 x 2 screws that secure the touchpad support bracket to the system and lift the touchpad away from
system [1, 2].
Installing touchpad
1 Replace the three screws to secure the touchpad support bracket to the system.
2 Connect the touchpad cable to the connector in the system.
3 Replace the four screws to secure the touchpad to the system.
4 Install the:
ahard drive
bbattery
cbase cover
5 Follow the procedure in After working inside your computer.
Display assembly
Removing display assembly
1 Follow the procedure in Before working inside your computer.
2 Remove the:
abase cover
bWLAN card
3 To remove the display assembly:
a Disconnect the eDP cable from the connector in the system board [1].
b Remove the ve M2.5 x 6 screws [2] that secure the hinge bracket to the system and lift the display assembly.
28 Removing and installing components
c Lift and slide the display assembly.
d The component you are left with is the display assembly.
Removing and installing components 29
Installing display assembly
1 Align and place the display assembly on the system.
2 Place the hinge bracket on the system and replace the screws to secure the display assembly to the system.
3 Connect the eDP cable to the connector in the system board.
4 Install the:
aWLAN card
bbase cover
5 Follow the procedure in After working inside your computer.
Display bezel
Removing display bezel
1 Follow the procedure in Before working inside your computer.
2 Remove the:
abase cover
bWLAN card
cdisplay assembly
3 To remove the display bezel:
a Using a plastic scribe, pry the outer edges to release the display bezel from the display assembly [1, 2].
30 Removing and installing components
b Remove the display bezel from display assembly.
Installing display bezel
1 Place the display bezel on the display assembly.
2 Starting from the top corner, press on the display bezel and work around the entire bezel until it clicks on to the display assembly.
Removing and installing components 31
3 Install the:
adisplay assembly
bWLAN card
cbase cover
4 Follow the procedure in After working inside your computer.
Camera
Removing the camera
1 Follow the procedure in Before working inside your computer.
2 Remove the:
abase cover
bWLAN card
cdisplay assembly
ddisplay bezel
3 To remove the camera:
a Slide the camera from the display assembly with a plastic scribe [1].
b Disconnect the camera cable from the connector [2].
c Lift the camera away from the display [3].
32 Removing and installing components
Installing the camera
1 Align and place the camera to its slot in the display assembly.
2 Connect the camera cable to the connector on the display assembly.
3 Install the:
adisplay bezel
bdisplay assembly
cWLAN card
dbase cover
4 Follow the procedure in After working inside your computer.
Display panel
Removing display panel
1 Follow the procedure in Before working inside your computer.
2 Remove the:
abase cover
bWLAN card
cdisplay assembly
ddisplay bezel
3 To remove the display panel:
a Remove the four M2.0 x 2 screws that secure the display panel to the display assembly [1] and lift to turn over the display panel
to access the eDP cable [2].
b Remove the adhesive tape [1].
c Lift the latch and disconnect the display cable from the connector on the display panel [2].
Removing and installing components 33
d Lift the display panel [3].
e The component you are left with is the display panel.
Installing the display panel
1 Connect the eDP cable to the connector.
2 Ax the adhesive tape to secure the eDP cable.
3 Replace the display panel to align with the screw holders on the display assembly.
34 Removing and installing components
4 Replace the four screws to secure the display panel to the display assembly.
5 Install the:
adisplay bezel
bdisplay assembly
cWLAN card
dbase cover
6 Follow the procedure in After working inside your computer.
Display hinges
Removing display hinge
1 Follow the procedure in Before working inside your computer.
2 Remove the:
abase cover
bWLAN card
cdisplay assembly
ddisplay bezel
edisplay panel
3 To remove the display hinge:
a Remove the ten M2 x 2 screws that secure the display hinge to the display assembly [1].
b Lift the display hinge away from the display assembly [2].
Removing and installing components 35
Installing display hinge
1 Place the display hinge cover on the display assembly.
2 Replace the screws to secure the display hinge cover to the display assembly.
3 Install the:
adisplay panel
bdisplay bezel
cdisplay assembly
dWLAN card
ebase cover
4 Follow the procedure in After working inside your computer.
DC-in
Removing the DC-in
1 Follow the procedure in Before working inside your computer.
2 Remove the:
abase cover
bWLAN card
cdisplay assembly
3 To remove the DC-in:
a Remove the 3 M2.5 x 6 screws that secure the right display hinge bracket to the system [1].
b Lift the hinge bracket [2].
c Disconnect the power-adapter port cable from the connector in the system board [3].
d Disconnect the DC-in from the system [4].
36 Removing and installing components
Installing the DC-in
1 Place and connect the DC-in to its slot in the system.
2 Connect the power-adapter port cable to the connector in the system board.
3 Place the right display hinge and replace the 3 screws to secure the hinge to the system.
4 Install the:
adisplay assembly
bWLAN card
cbase cover
5 Follow the procedure in After working inside your computer.
Keyboard
Removing the keyboard
1 Follow the procedure in Before working inside your computer.
2 Remove the:
abase cover
bbattery
csystem fan
Removing and installing components 37
dheat sink
esolid state drive(SSD)
fWLAN card
gInput output(I/O) board
hpower button
ihard drive
jsystem board
kdisplay assembly
3 To remove the keyboard:
a Remove the M1.2 x 2 (33) screws that secures the keyboard to the system [1].
b Disconnect the keyboard cable from the connector in the system [2].
c Lift the keyboard bracket away from the system.
38 Removing and installing components
d Remove the four screws that secures the keyboard to the palmrest [1]
e Lift the keyboard away from the system [2].
Installing the keyboard
1 Place the keyboard on to the slot on the palm rest.
2 Replace the screws that secure the keyboard on the palm rest.
3 Place the keyboard bracket above the keyboard in to the system slot.
Removing and installing components 39
4 Replace the screws to secure the keyboard to the system.
5 Install the:
adisplay assembly
bsystem board
chard drive
dpowered button
eInput Output(I/O) board
fWLAN card
gsolid state drive(SSD)
hheat sink
isystem fan
jbattery
kbase cover
6 Follow the procedure in After working inside your computer.
Palm rest
Removing and installing palmrest
1 Follow the procedure in Before working inside your computer.
2 Remove the:
abase cover
bbattery
cspeaker
dtouchpad
esystem fan
fheat sink
gsolid state drive(SSD)
hWLAN card
iInput output(I/O) board
jpower button
khard drive
lsystem board
mkeyboard
ndisplay assembly
NOTE: After the removal of all the components the component that you are left with is the palm rest
40 Removing and installing components
3 Install the following components on the new palm rest:
adisplay assembly
bkeyboard
csystem board
dhard drive
epowered button
fInput Output(I/O) board
gWLAN card
hsolid state drive(SSD)
iheat sink
jsystem fan
ktouchpad
lspeaker
mbattery
nbase cover
4 Follow the procedure in After working inside your computer.
eDP cable
Removing the eDP cable
1 Follow the procedure in Before working inside your computer.
2 Remove the:
abase cover
bWLAN card
cdisplay assembly
ddisplay bezel
ecamera
fdisplay panel
Removing and installing components 41
gdisplay hinge
3 Unroute the eDP cable from the routing channel to remove from the display.
Installing the eDP cable
1 Place the eDP cable on the display panel.
2 Route the eDP cable through the routing channel.
3 Install the:
adisplay hinge
bdisplay panel
ccamera
ddisplay bezel
edisplay assembly
fWLAN card
gbase cover
4 Follow the procedure in After working inside your computer.
Display back cover assembly
Removing the display back cover
1 Follow the procedure in Before working inside your computer.
2 Remove the:
abase cover
bWLAN card
cdisplay assembly
ddisplay bezel
42 Removing and installing components
ecamera
fdisplay panel
gdisplay hinge
heDP cable
3 The display back cover assembly is the remaining component, after removing all the components.
Installing the display back cover
1 The display back cover assembly is the remaining component, after removing all the components.
2 Install the:
aeDP cable
bdisplay hinge
cdisplay panel
dcamera
edisplay bezel
fdisplay assembly
gWLAN card
hbase cover
3 Follow the procedure in After working inside your computer.
Removing and installing components 43
Technology and components
This chapter details the technology and components available in the system.
Topics:
• DDR4
• USB features
• USB Type C
• HDMI 1.4
DDR4
DDR4 (double data rate fourth generation) memory is a higher-speed successor to the DDR2 and DDR3 technologies and allows up to 512
GB in capacity, compared to the DDR3's maximum of 128 GB per DIMM. DDR4 synchronous dynamic random-access memory is keyed
dierently from both SDRAM and DDR to prevent the user from installing the wrong type of memory into the system.
DDR4 needs 20 percent less or just 1.2 volts, compared to DDR3 which requires 1.5 volts of electrical power to operate. DDR4 also supports
a new, deep power-down mode that allows the host device to go into standby without needing to refresh its memory. Deep power-down
mode is expected to reduce standby power consumption by 40 to 50 percent.
DDR4 Details
There are subtle dierences between DDR3 and DDR4 memory modules, as listed below.
Key notch dierence
The key notch on a DDR4 module is in a dierent location from the key notch on a DDR3 module. Both notches are on the insertion edge
but the notch location on the DDR4 is slightly dierent, to prevent the module from being installed into an incompatible board or platform.
Figure 1. Notch dierence
Increased thickness
DDR4 modules are slightly thicker than DDR3, to accommodate more signal layers.
3
44 Technology and components
Figure 2. Thickness dierence
Curved edge
DDR4 modules feature a curved edge to help with insertion and alleviate stress on the PCB during memory installation.
Figure 3. Curved edge
Memory Errors
Memory errors on the system display the new ON-FLASH-FLASH or ON-FLASH-ON failure code. If all memory fails, the LCD does not
turn on. Troubleshoot for possible memory failure by trying known good memory modules in the memory connectors on the bottom of the
system or under the keyboard, as in some portable systems.
USB features
Universal Serial Bus, or USB, was introduced in 1996. It dramatically simplied the connection between host computers and peripheral
devices like mice, keyboards, external drivers, and printers.
Let's take a quick look on the USB evolution referencing to the table below.
Table 1. USB evolution
Type Data Transfer Rate Category Introduction Year
USB 3.0/USB 3.1 Gen 2 5 Gbps Super Speed 2010
USB 2.0 480 Mbps High Speed 2000
USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB)
For years, the USB 2.0 has been rmly entrenched as the de facto interface standard in the PC world with about 6 billion devices sold, and
yet the need for more speed grows by ever faster computing hardware and ever greater bandwidth demands. The USB 3.0/USB 3.1 Gen 1
nally has the answer to the consumers' demands with a theoretically 10 times faster than its predecessor. In a nutshell, USB 3.1 Gen 1
features are as follows:
• Higher transfer rates (up to 5 Gbps)
Technology and components 45
• Increased maximum bus power and increased device current draw to better accommodate power-hungry devices
• New power management features
• Full-duplex data transfers and support for new transfer types
• Backward USB 2.0 compatibility
• New connectors and cable
The topics below cover some of the most commonly asked questions regarding USB 3.0/USB 3.1 Gen 1.
Speed
Currently, there are 3 speed modes dened by the latest USB 3.0/USB 3.1 Gen 1 specication. They are Super-Speed, Hi-Speed and Full-
Speed. The new SuperSpeed mode has a transfer rate of 4.8Gbps. While the specication retains Hi-Speed, and Full-Speed USB mode,
commonly known as USB 2.0 and 1.1 respectively, the slower modes still operate at 480Mbps and 12Mbps respectively and are kept to
maintain backward compatibility.
USB 3.0/USB 3.1 Gen 1 achieves the much higher performance by the technical changes below:
• An additional physical bus that is added in parallel with the existing USB 2.0 bus (refer to the picture below).
• USB 2.0 previously had four wires (power, ground, and a pair for dierential data); USB 3.0/USB 3.1 Gen 1 adds four more for two pairs
of dierential signals (receive and transmit) for a combined total of eight connections in the connectors and cabling.
• USB 3.0/USB 3.1 Gen 1 utilizes the bidirectional data interface, rather than USB 2.0's half-duplex arrangement. This gives a 10-fold
increase in theoretical bandwidth.
With today's ever increasing demands placed on data transfers with high-denition video content, terabyte storage devices, high megapixel
count digital cameras etc., USB 2.0 may not be fast enough. Furthermore, no USB 2.0 connection could ever come close to the 480Mbps
theoretical maximum throughput, making data transfer at around 320Mbps (40MB/s) — the actual real-world maximum. Similarly, USB
3.0/USB 3.1 Gen 1 connections will never achieve 4.8Gbps. We will likely see a real-world maximum rate of 400MB/s with overheads. At this
speed, USB 3.0/USB 3.1 Gen 1 is a 10x improvement over USB 2.0.
Applications
USB 3.0/USB 3.1 Gen 1 opens up the laneways and provides more headroom for devices to deliver a better overall experience. Where USB
video was barely tolerable previously (both from a maximum resolution, latency, and video compression perspective), it's easy to imagine
46 Technology and components
that with 5-10 times the bandwidth available, USB video solutions should work that much better. Single-link DVI requires almost 2Gbps
throughput. Where 480Mbps was limiting, 5Gbps is more than promising. With its promised 4.8Gbps speed, the standard will nd its way
into some products that previously weren't USB territory, like external RAID storage systems.
Listed below are some of the available SuperSpeed USB 3.0/USB 3.1 Gen 1 products:
• External Desktop USB 3.0/USB 3.1 Gen 1 Hard Drives
• Portable USB 3.0/USB 3.1 Gen 1 Hard Drives
• USB 3.0/USB 3.1 Gen 1 Drive Docks & Adapters
• USB 3.0/USB 3.1 Gen 1 Flash Drives & Readers
• USB 3.0/USB 3.1 Gen 1 Solid-state Drives
• USB 3.0/USB 3.1 Gen 1 RAIDs
• Optical Media Drives
• Multimedia Devices
• Networking
• USB 3.0/USB 3.1 Gen 1 Adapter Cards & Hubs
Compatibility
The good news is that USB 3.0/USB 3.1 Gen 1 has been carefully planned from the start to peacefully co-exist with USB 2.0. First of all,
while USB 3.0/USB 3.1 Gen 1 species new physical connections and thus new cables to take advantage of the higher speed capability of
the new protocol, the connector itself remains the same rectangular shape with the four USB 2.0 contacts in the exact same location as
before. Five new connections to carry receive and transmitted data independently are present on USB 3.0/USB 3.1 Gen 1 cables and only
come into contact when connected to a proper SuperSpeed USB connection.
Windows 8/10 will be bringing native support for USB 3.1 Gen 1 controllers. This is in contrast to previous versions of Windows, which
continue to require separate drivers for USB 3.0/USB 3.1 Gen 1 controllers.
Microsoft announced that Windows 7 would have USB 3.1 Gen 1 support, perhaps not on its immediate release, but in a subsequent Service
Pack or update. It is not out of the question to think that following a successful release of USB 3.0/USB 3.1 Gen 1 support in Windows 7,
SuperSpeed support would trickle down to Vista. Microsoft has conrmed this by stating that most of their partners share the opinion that
Vista should also support USB 3.0/USB 3.1 Gen 1.
Super-Speed support for Windows XP is unknown at this point. Given that XP is a seven-year-old operating system, the likelihood of this
happening is remote.
USB Type C
USB Type-C is a new, tiny physical connector. The connector itself can support various exciting new USB standard like USB 3.1 and USB
power delivery (USB PD).
Alternate Mode
USB Type-C is a new connector standard that's very small. It's about a third the size of an old USB Type-A plug. This is a single connector
standard that every device should be able to use. USB Type-C ports can support a variety of dierent protocols using “alternate modes,”
which allows you to have adapters that can output HDMI, VGA, DisplayPort, or other types of connections from that single USB port
USB Power Delivery
The USB PD specication is also closely intertwined with USB Type-C. Currently, smartphones, tablets, and other mobile devices often use
a USB connection to charge. A USB 2.0 connection provides up to 2.5 watts of power — that'll charge your phone, but that's about it. A
laptop might require up to 60 watts, for example. The USB Power Delivery specication ups this power delivery to 100 watts. It's bi-
Technology and components 47
directional, so a device can either send or receive power. And this power can be transferred at the same time the device is transmitting
data across the connection.
This could spell the end of all those proprietary laptop charging cables, with everything charging via a standard USB connection. You could
charge your laptop from one of those portable battery packs you charge your smartphones and other portable devices from today. You
could plug your laptop into an external display connected to a power cable, and that external display would charge your laptop as you used
it as an external display — all via the one little USB Type-C connection. To use this, the device and the cable have to support USB Power
Delivery. Just having a USB Type-C connection doesn't necessarily mean they do.
USB Type C and USB 3.1
USB 3.1 is a new USB standard. USB 3's theoretical bandwidth is 5 Gbps, while USB 3.1's is 10 Gbps. That's double the bandwidth, as fast
as a rst-generation Thunderbolt connector. USB Type-C isn't the same thing as USB 3.1. USB Type-C is just a connector shape, and the
underlying technology could just be USB 2 or USB 3.0. In fact, Nokia's N1 Android tablet uses a USB Type-C connector, but underneath it's
all USB 2.0 — not even USB 3.0. However, these technologies are closely related.
HDMI 1.4
This topic explains the HDMI 1.4 and its features along with the advantages.
HDMI (High-Denition Multimedia Interface) is an industry-supported, uncompressed, all-digital audio/video interface. HDMI provides an
interface between any compatible digital audio/video source, such as a DVD player, or A/V receiver and a compatible digital audio and/or
video monitor, such as a digital TV (DTV). The intended applications for HDMI TVs, and DVD players. The primary advantage is cable
reduction and content protection provisions. HDMI supports standard, enhanced, or high-denition video, plus multichannel digital audio on
a single cable.
NOTE: The HDMI 1.4 will provide 5.1 channel audio support.
HDMI 1.4 Features
•HDMI Ethernet Channel - Adds high-speed networking to an HDMI link, allowing users to take full advantage of their IP-enabled
devices without a separate Ethernet cable
•Audio Return Channel - Allows an HDMI-connected TV with a built-in tuner to send audio data "upstream" to a surround audio system,
eliminating the need for a separate audio cable
•3D - Denes input/output protocols for major 3D video formats, paving the way for true 3D gaming and 3D home theater applications
•Content Type - Real-time signaling of content types between display and source devices, enabling a TV to optimize picture settings
based on content type
•Additional Color Spaces - Adds support for additional color models used in digital photography and computer graphics
•4 K Support - Enables video resolutions far beyond 1080p, supporting next-generation displays that will rival the Digital Cinema systems
used in many commercial movie theaters
•HDMI Micro Connector - A new, smaller connector for phones and other portable devices, supporting video resolutions up to 1080p
•Automotive Connection System - New cables and connectors for automotive video systems, designed to meet the unique demands of
the motoring environment while delivering true HD quality
Advantages of HDMI
• Quality HDMI transfers uncompressed digital audio and video for the highest, crispest image quality.
• Low -cost HDMI provides the quality and functionality of a digital interface while also supporting uncompressed video formats in a
simple, cost-eective manner
• Audio HDMI supports multiple audio formats from standard stereo to multichannel surround sound
• HDMI combines video and multichannel audio into a single cable, eliminating the cost, complexity, and confusion of multiple cables
currently used in A/V systems
• HDMI supports communication between the video source (such as a DVD player) and the DTV, enabling new functionality
48 Technology and components
System specications
System specication
Feature Specication
Processor type Intel Kaby Lake U-Quad Core
System Chipset Integrated with the processor
Total cache • 8 MB Cache - 8th Generation Intel core i7
• 6 MB Cache - 8th Generation Intel core i5
Memory
Feature Specication
Type DDR4
Speed 2133/2400 MHz
Connectors 2
Capacity 4 GB, 8 GB, 16 GB
Minimum Memory 4 GB (1 x 4 GB)
Maximum memory 32 GB
Video specication
Feature Specication
Video controller: • Intel Integrated UHD Graphics 620 (8th Gen Core i5, i7 processors)
• AMD Radeon 530 Graphics with 2GB/4GB GDDR5 vRAM
Memory • Shared system memory
• 2 GB/4 GB GDDR5 dedicated memory
Audio specication
Feature Specication
Controller Realtek ALC3254-CG
Integrated • 2 W x 2 Speakers
• HD Audio performance
4
System specications 49
Feature Specication
• Digital-array microphones
Communication specication
Feature Specication
Ethernet adapter Network interface card capable of 10/100/1000 mb/s communication
Wireless WLAN options:
• DW1820 2x2 ac 802.11ac+BT4.1
• 2x2 AC(Intel 7265) and 1x1 AC(Intel 3165 & DW1810) totally 3 cards
Ports and connectors specication
Feature Specication
Audio Universal audio jack connector
Network Adapter 1 x RJ45 connector
USB Type-C port One
USB 3.1 with Gen 1 Two (one with PowerShare)
Video HDMI
Memory card reader SD card reader
Display specication
Feature Specication
Type • FHD (1920 x 1080) anti-glare LED-backlit display
• HD (1366 x 768) anti-glare LED-backlit display
Size 14.0 inches
Dimensions:
Height 190.00 mm(7.48 inches)
Width 323.5 mm(12.59 inches)
Diagonal 375.2 mm (14.77 inches)
Active area (X/Y) • FHD (1920 x 1080)
• HD (1366 x 768)
Maximum resolution • FHD (1920 x 1080)
• HD (1366 x 768)
Maximum
Brightness • 14 inch FHD Anti-Glare LCD display with LED backlight
50 System specications
Feature Specication
• 14 inch HD Anti-Glare LCD display with LED backlight
Operating angle 0° (closed) to 135°
Refresh rate 60 Hz
Horizontal FHD (80/80/80/80)
Vertical FHD (80/80/80/80)
Keyboard
Feature Specication
Number of keys • United States: 80 keys
• United Kingdom: 81 keys
• Japan: 84 keys
• Brazil: 82 keys
Layout QWERTY/AZERTY/Kanji
Touchpad specication
Feature Specication
X/Y position
resolution
1229 x 749
Dimensions • Width: 105 mm
• Height : 65 mm
Multi-Touch Congurable single nger and multi-nger gestures
Camera
Feature Specication
Camera type HD xed focus
Sensor type CMOS Sensor
Still Resolution 1280 x 720 Pixels (Maximum)
Video Resolution 1280 x 720 Pixels (Maximum)
Diagonal 74 degrees
Storage specication
Features Specication
Storage: • 500 GB - 5400 RPM
• 1 TB - 5400 RPM
• 128 GB M.2 SSD
System specications 51
• 256 GB M.2 SSD
• 512 GB M.2 SSD
• HDD Free Fall Sensor (FFS) Support
Battery specication
Feature Specication
Wattage 42 Whr (3 Cell) Lithium-ion/polymer
Type Li-ion/polymer
Length 175.36 mm (6.90 inch)
Height 5.9 mm (0.23 inch)
Width 90.73 mm (3.57 inch)
Weight 200.00 g
Voltage 11.4 VDC
Operating • Charge: 0° C to 60° C (32° F to 140° F)
• Discharge: 0° C to 70° C (32° F to 158° F)
Non-Operating -20° C to 60° C (4° F to 140° F)
Typical Amp-hour
capacity
3.684Ahr
Typical Watt-hour
capacity
42 Whr
Coin-cell battery 3 V CR2032 lithium ion cell
AC adapter
Feature Specication
Wattage 45 W and 65 W
Input voltage 100 VAC to 240 VAC
Input current
(maximum)
1.3 A/1.7 A
Input frequency 50 Hz to 60 Hz
Output current
(continuous)
2.31 A/3.34 A
Rated output
voltage
19.50 VDC
Height • 45 W: 26 mm (1.02 inches)
• 65 W: 29.5 mm (1.16 inches)
Width • 45 W: 40 mm (1.57 inches)
• 65 W: 46 mm (1.81 inches)
52 System specications
Feature Specication
Depth • 45 W: 94 mm (3.7 inches)
• 65 W: 108 mm (4.25 inches)
Weight • 45 W: 170 g
• 65 W: 265 g
Temperature range: 0° to 40°C
Operating 0°C to 40°C (32°F to 104°F)
Non-Operating –40°C to 70°C (–40°F to 158°F)
Physical specication
Feature Specication
Weight 1.685 kg (3.71 lbs)
Height (inches/mm) • Front – 16.1 mm (0.63 inch)
• Rear – 17.4 mm (0.68 inch)
Width (inches/mm) 343 mm (13.50 inch)
Depth (inches/mm) 240.8 mm (9.48 inch)
Environmental specication
Feature Specication
Temperature range:
Operating 10° C to 35° C (50° F to 95° F)
Storage -40° C to 65° C (-40° F to 149° F)
Relative humidity
(maximum):
Storage 20% to 80% (non-condensing)
Maximum vibration:
Operating 5 to 350 Hz at 0.0002 G²/Hz
Storage 5 to 500 Hz at 0.001 to 0.01 G²/Hz
Maximum shock:
Operating 40 G +/- 5% with pulse duration of 2 msec +/-10% (equivalent to 51 cm/sec [20 in/sec])
Storage 105 G +/- 5% with pulse duration of 2 msec +/-10% (equivalent to 127 cm/sec [50 in/sec])
Maximum Altitude:
Operating –15.2 to 3048 m (–50 to 10,000 ft)
Storage –15.2 to 10,668 m (–50 to 35,000 ft)
System specications 53
System setup
System setup enables you to manage your notebook hardware and specify BIOS level options. From the System setup, you can:
• Change the NVRAM settings after you add or remove hardware
• View the system hardware conguration
• Enable or disable integrated devices
• Set performance and power management thresholds
• Manage your computer security
Topics:
• Boot menu
• Navigation keys
• System setup options
• Updating the BIOS in Windows
• System and setup password
Boot menu
Press <F12> when the Dell™ logo appears to initiate a one-time boot menu with a list of the valid boot devices for the system. Diagnostics
and BIOS Setup options are also included in this menu. The devices listed on the boot menu depend on the bootable devices in the system.
This menu is useful when you are attempting to boot to a particular device or to bring up the diagnostics for the system. Using the boot
menu does not make any changes to the boot order stored in the BIOS.
The options are:
• Legacy Boot:
• Secure Digital (SD) Card
• UEFI Boot:
• Windows Boot Manager
• Other Options:
• BIOS Setup
• BIOS Flash Update
• Diagnostics
• SupportAssist OS Recovery
• Change Boot Mode Settings
Navigation keys
NOTE: For most of the System Setup options, changes that you make are recorded but do not take eect until you restart the
system.
Keys Navigation
Up arrow Moves to the previous eld.
5
54 System setup
Keys Navigation
Down arrow Moves to the next eld.
Enter Selects a value in the selected eld (if applicable) or follow the link in the eld.
Spacebar Expands or collapses a drop‐down list, if applicable.
Tab Moves to the next focus area.
NOTE: For the standard graphics browser only.
Esc Moves to the previous page until you view the main screen. Pressing Esc in the main screen displays a message
that prompts you to save any unsaved changes and restarts the system.
System setup options
NOTE: Depending on the notebook and its installed devices, the items listed in this section may or may not appear.
General options
Table 2. General
Option Description
System Information This section lists the primary hardware features of your computer.
The options are:
•System Information
•Memory Conguration
•Processor Information
•Device Information
Battery Information Displays the battery status and the type of AC adapter connected
to the computer.
Boot Sequence Allows you to change the order in which the computer attempts to
nd an operating system.
The options are:
•Windows Boot Manager
•Boot List Option:
Allows you to change the boot list options.
Click one of the following options:
•Legacy
•UEFI—Default
Advanced Boot Options Allows you to Enable Legacy Option ROMs.
The options are:
•Enable Legacy Option ROMs—Default
•Enable Attempt Legacy Boot
•Enable UEFI Network Stack
System setup 55
Option Description
UEFI Boot Path Security Allows you to control whether the system prompts the user to enter
the Admin password when booting to a UEFI boot path.
Click one of the following options:
•Always, Except Internal HDD—Default
•Always
•Never
Date/Time Allows you to set the date and time. The change to the system date
and time takes eect immediately.
System conguration
Table 3. System Conguration
Option Description
Integrated NIC Allows you to congure the integrated network controller.
Click one of the following options:
•Disabled
•Enabled
•Enabled w/PXE—Default
SATA Operation Allows you to congure the operating mode of the integrated SATA
hard-drive controller.
Click one of the following options:
•Disabled
•AHCI
•RAID On—Default
NOTE: SATA is congured to support RAID
mode.
Drives Allows you to enable or disable various drives on board.
The options are:
•SATA-0
•SATA–2
•M.2 PCIe SSD-0
All the options are set by default.
SMART Reporting This eld controls whether hard drive errors for integrated drives
are reported during system startup. This technology is part of the
SMART (Self Monitoring Analysis and Reporting Technology)
specication. This option is disabled by default.
•Enable SMART Reporting
USB Conguration Allows you to enable or disable the internal/integrated USB
conguration.
56 System setup
Option Description
The options are:
•Enable USB Boot Support
•Enable External USB Ports
All the options are set by default.
NOTE: USB keyboard and mouse always work in the BIOS
setup irrespective of these settings.
USB PowerShare This eld congures the USB PowerShare feature behavior. This
option allows you to charge external devices using the stored
system battery power through the USB PowerShare port (disabled
by default).
•Enable PowerShare
Audio Allows you to enable or disable the integrated audio controller. By
default, the Enable Audio option is selected.
The options are:
•Enable Microphone
•Enable Internal Speaker
This option is set by default.
Keyboard Illumination This eld lets you choose the operating mode of the keyboard
illumination feature. The keyboard brightness level can be set from
0% to 100%.
The options are:
•Disabled
•Dim
•Bright—Default
Keyboard Backlight Always on with AC Power The Keyboard Backlight with AC option does not aect the main
keyboard illumination feature. Keyboard Illumination will continue to
support the various illumination levels. This eld has an eect when
the backlight is enabled (selected by default).
•Keyboard Backlight with AC
The option is set by default.
Miscellaneous devices Allows you to enable or disable the following devices:
•Camera
•HardDrive Free Fall Protection
This options are set by default.
System setup 57
Video screen options
Table 4. Video
Option Description
LCD Brightness Allows you to set the display brightness depending upon the power
source. On Battery(50% is default) and On AC (100 % default).
Security
Table 5. Security
Option Description
Admin Password Allows you to set, change, or delete the administrator(admin) password.
The entries to set password are:
•Enter the old password:
•Enter the new password:
•Conrm new password:
Click OK once you set the password.
NOTE: For the rst time login, "Enter the old password:" eld is marked to "Not set". Hence,
password has to be set for the rst time you login and then you can change or delete the
password.
System Password Allows you to set, change, or delete the System password.
The entries to set password are:
•Enter the old password:
•Enter the new password:
•Conrm new password:
Click OK once you set the password.
NOTE: For the rst time login, "Enter the old password:" eld is marked to "Not set". Hence,
password has to be set for the rst time you login and then you can change or delete the
password.
Internal HDD-0 Password Allows you to set, change, or delete the password on the system's internal hard disk drive (HDD).
•Enter the old password:
•Enter the new password:
•Conrm new password:
Click OK once you set the password.
NOTE: For the rst time login, "Enter the old password:" eld is marked to "Not set". Hence,
password has to be set for the rst time you login and then you can change or delete the
password.
M.2 SATA SSD Password Allows you to set, change, or delete the password on the system's M.2 SATA solid state drive.
58 System setup
Option Description
The entries to set password are:
•Enter the old password:
•Enter the new password:
•Conrm new password:
Click OK once you set the password.
NOTE: For the rst time login, "Enter the old password:" eld is marked to "Not set". Hence,
password has to be set for the rst time you login and then you can change or delete the
password.
Strong Password Allows you to enforce the option to always set strong password.
•Enable Strong Password
This option is not set by default.
Password Conguration You can dene the length of your password. Min = 4, Max = 32
Password Bypass Allows you to bypass the System password and the Internal HDD password, when it is set, during a
system restart.
Click one of the options:
•Disabled—Default
•Reboot bypass
Password Change Allows you to change the System password when the administrator password is set.
•Allow Non-Admin Password Changes
This option is set by default.
Non-Admin Setup Changes Allows you to determine whether changes to the setup options are allowed when an Administrator
Password is set. If disabled the setup options are locked by the admin password.
•Allow Wireless Switch Changes
This option is not set by default.
UEFI Capsule Firmware
Updates
Allows you to update the system BIOS via UEFI capsule update packages.
•Enable UEFI Capsule Firmware Updates
This option is set by default.
TPM 2.0 Security Allows you to enable or disable the Trusted Platform Module (TPM) during POST.
The options are:
•TPM On—Default
•Clear
•PPI Bypass for Enable Commands
•PPI Bypass for Disable Commands
•PPI Bypass for Clear Command
•Attestation enable—Default
•Key storage enable—Default
•SHA-256—Default
System setup 59
Option Description
Click any one of the following:
•Enabled—Default
•Disabled
Computrace (R) Allows you to activate or disable the optional Computrace software.
The options are:
•Deactivate
•Disable
•Activate—Default
CPU XD Support Allows you to enable the Execute Disable mode of the processor.
•Enable CPU XD Support
This option is set by default.
Admin Setup Lockout Allows you to prevent users from entering Setup when an administrator password is set.
•Enable Admin Setup Lockout
This option is not set by default.
Master Password Lockout Allows you to disable master password support.
•Enable Master Password Lockout
This option is not set by default.
NOTE: Hard Disk password should be cleared before the settings can be changed.
Secure boot
Table 6. Secure Boot
Option Description
Secure Boot Enable Allows you to enable or disable the Secure Boot Feature.
Click one of the following options:
•Disabled—Default
•Enabled
Expert Key Management Allows you to enable or disable Expert Key Management.
•Enable Custom Mode
This option is not set by default.
The Custom Mode Key Management options are:
•PK—Default
•KEK
•db
•dbx
60 System setup
Intel Software Guard Extensions options
Table 7. Intel Software Guard Extensions
Option Description
Intel SGX Enable This eld species you to provide a secured environment for
running code/storing sensitive information in the context of the
main OS.
Click one of the following options:
•Disabled
•Enabled
•Software controlled—Default
Enclave Memory Size This option sets SGX Enclave Reserve Memory Size
Click one of the following options:
•32 MB
•64 MB
•128 MB—Default
Performance
Table 8. Performance
Option Description
Multi Core Support This eld species whether the process has one or all cores
enabled. The performance of some applications improves with the
additional cores.
•All—Default
•1
•2
•3
Intel SpeedStep Allows you to enable or disable the Intel SpeedStep mode of
processor.
•Enable Intel SpeedStep
This option is set by default.
C-States Control Allows you to enable or disable the additional processor sleep
states.
•C states
This option is set by default.
Intel TurboBoost Allows you to enable or disable the Intel TurboBoost mode of the
processor.
•Enable Intel TurboBoost
System setup 61
Option Description
This option is set by default.
Hyper-Thread Control Allows you to enable or disable the HyperThreading in the
processor.
•Disabled
•Enabled—Default
Power management
Table 9. Power Management
Option Description
AC Behavior Allows you to enable or disable the computer from turning on automatically when an AC adapter is
connected.
•Wake on AC
This option is not set by default.
Enable Intel Speed Shift
Technology
Allows you to enable or disable the Intel Speed Shift Technology.
•Enabled—Default
Auto On Time Allows you to set the time at which the computer must turn on automatically.
The options are:
•Disabled—Default
•Every Day
•Weekdays
•Select Days
This option is not set by default.
USB Wake Support Allows you to enable USB devices to wake the system from standby.
•Enable USB Wake Support
This option is not set by default.
Wake on LAN This option allows the computer to power up from the o state when triggered by a special LAN signal.
Wake-up from the Standby state is unaected by this setting and must be enabled in the operating
system. This feature only works when the computer is connected to AC power supply.
•Disabled—Default - Does not allow the system to power on by special LAN signals when it receives a
wake-up signal from the LAN or wireless LAN.
•LAN Only - Allows the system to be powered on by special LAN signals.
Peak shift This option minimizes AC power usage at times of peak demand.
Advanced Battery Charge
Conguration
This option enables you to maximize the battery health. By enabling this option, your system uses the
standard charging algorithm and other techniques, during the non-work hours to improve the battery
health.
Primary Battery Charge
Conguration
Allows you to select the charging mode for the battery.
62 System setup
Option Description
The options are:
•Adaptive—Default
•Standard - Fully charges your battery at a standard rate.
•ExpressCharge- The battery charges over a shorter period of time using Dell’s fast charging
technology.
•Primarily AC use
•Custom
If Custom Charge is selected, you can also congure Custom Charge Start and Custom Charge Stop.
NOTE: All charging mode may not be available for all the batteries. To enable this option,
disable the Advanced Battery Charge Conguration option.
Post behavior
Table 10. POST Behavior
Option Description
Adapter Warnings Allows you to enable or disable the system setup (BIOS) warning messages when you use certain power
adapters.
•Enable Adapter Warnings—Default
Fn Lock Options Allows you to let hot key combinations Fn + Esc toggle the primary behavior of F1–F12, between their
standard and secondary functions. If you disable this option, you cannot toggle dynamically the primary
behavior of these keys.
•Fn Lock—Default
Click one of the following options:
•Lock Mode Disable/Standard
•Lock Mode Enable/Secondary—Default
Fastboot Allows you to speed up the boot process by bypassing some of the compatibility steps.
Click one of the following options:
•Minimal
•Thorough—Default
•Auto
Extended BIOS POST Time Allows you to create an additional preboot delay.
Click one of the following options:
•0 seconds—Default
•5 seconds
•10 seconds
Full Screen Logo Allows you to display full screen logo, if your image matches screen resolution.
•Enable Full Screen Logo
This option is not set by default.
System setup 63
Option Description
Sign of Life Indication Allows the system to indicate during POST that the power button press has been acknowledged by
turning on the keyboard backlight.
Warnings and Errors Allows you to select dierent options to either stop, prompt and wait for user input, continue when
warnings are detected but pause on errors, or continue when either warnings or errors are detected
during the POST process.
Click one of the following options:
•Prompt on Warnings and Errors—Default
•Continue on Warnings
•Continue on Warnings and Errors
Virtualization support
Table 11. Virtualization Support
Option Description
Virtualization This option species whether a Virtual Machine Monitor (VMM) can utilize the additional hardware
capabilities provided by the Intel Virtualization technology.
•Enable Intel Virtualization Technology
This option is set by default.
VT for Direct I/O Enables or disables the Virtual Machine Monitor (VMM) from utilizing the additional hardware
capabilities provided by the Intel Virtualization technology for direct I/O.
•Enable VT for Direct I/O
This option is set by default.
Wireless options
Table 12. Wireless
Option Description
Wireless Switch Allows to set the wireless devices that can be controlled by the
wireless switch.
The options are:
•WLAN/WiGig
•Bluetooth
All the options are enabled by default.
Wireless Device Enable Allows you to enable or disable the internal wireless devices.
The options are:
•WLAN/WiGig
•Bluetooth
64 System setup
Option Description
All the options are enabled by default.
Maintenance
Table 13. Maintenance
Option Description
Service Tag Displays the service tag of your computer.
Asset Tag Allows you to create a system asset tag if an asset tag is not already set.
This option is not set by default.
BIOS Downgrade Allows you to ash previous revisions of the system rmware.
•Allow BIOS Downgrade
This option is set by default.
Data Wipe Allows you to securely erase data from all internal storage devices.
•Wipe on Next Boot
This option is not set by default.
Bios Recovery BIOS Recovery from Hard Drive—This option is set by default. Allows you to recover the corrupted BIOS
from a recovery le on the HDD or an external USB key.
BIOS Auto-Recovery— Allows you to recover the BIOS automatically.
NOTE: BIOS Recovery from Hard Drive eld should be enabled.
Always Perform Integrity Check—Performs integrity check on every boot.
System logs
Table 14. System Logs
Option Description
BIOS events Allows you to view and clear the System Setup (BIOS) POST events.
Thermal Events Allows you to view and clear the System Setup (Thermal) events.
Power Events Allows you to view and clear the System Setup (Power) events.
System setup 65
SupportAssist system resolution
Table 15. SupportAssit System Resolution
Option Description
Auto OS Recovery
Threshold
The Auto OS Recovery Threshold setup option controls the automatic boot ow for Support Assist
System Resolution Console and Dell OS Recovery tool.
Click one of the following options:
•OFF
•1
•2—Default
•3
SupportAssist OS Recovery Allows you to recover the SupportAssist OS Recovery (Disabled by default)
Updating the BIOS in Windows
It is recommended to update your BIOS (System Setup), when you replace the system board or if an update is available. For laptops, ensure
that your computer battery is fully charged and connected to a power outlet
NOTE: If BitLocker is enabled, it must be suspended prior to updating the system BIOS, and then re-enabled after the BIOS
update is completed.
1 Restart the computer.
2 Go to Dell.com/support.
• Enter the Service Tag or Express Service Code and click Submit.
• Click Detect Product and follow the instructions on screen.
3 If you are unable to detect or nd the Service Tag, click Choose from all products.
4 Choose the Products category from the list.
NOTE: Choose the appropriate category to reach the product page
5 Select your computer model and the Product Support page of your computer appears.
6 Click Get drivers and click Drivers and Downloads.
The Drivers and Downloads section opens.
7 Click Find it myself.
8 Click BIOS to view the BIOS versions.
9 Identify the latest BIOS le and click Download.
10 Select your preferred download method in the Please select your download method below window, click Download File.
The File Download window appears.
11 Click Save to save the le on your computer.
12 Click Run to install the updated BIOS settings on your computer.
Follow the instructions on the screen.
NOTE: It is recommended not to update the BIOS version for more than three revisions. For example: If you want to update the
BIOS from 1.0 to 7.0, then install version 4.0 rst and then install version 7.0.
66 System setup
Updating BIOS on systems with bitlocker enabled
CAUTION: If BitLocker is not suspended before updating the BIOS, the next time you reboot the system it will not recognize the
BitLocker key. You will then be prompted to enter the recovery key to progress and the system will ask for this on each reboot. If
the recovery key is not known this can result in data loss or an unnecessary operating system re-install. For more information on
this subject, see Knowledge Article: http://www.dell.com/support/article/us/en/19/SLN153694/updating-bios-on-systems-
with-bitlocker-enabled?lang=EN
Updating your system BIOS using a USB ash drive
If the system cannot load into Windows but there is still a need to update the BIOS, download the BIOS le using another system and save
it to a bootable USB Flash Drive.
NOTE: You will need to use a bootable USB Flash drive. Please refer to the following article for further details: http://
www.dell.com/support/article/us/en/19/SLN143196/how-to-create-a-bootable-usb-ash-drive-using-dell-diagnostic-
deployment-package--dddp-?lang=EN
1 Download the BIOS update .EXE le to another system.
2 Copy the le e.g. O9010A12.EXE onto the bootable USB Flash drive.
3 Insert the USB Flash drive into the system that requires the BIOS update.
4 Restart the system and press F12 when the Dell Splash logo appears to display the One Time Boot Menu.
5 Using arrow keys, select USB Storage Device and click Return.
6 The system will boot to a Diag C:\> prompt.
7 Run the le by typing the full lename e.g. O9010A12.exe and press Return.
8 The BIOS Update Utility will load, follow the instructions on screen.
Figure 4. DOS BIOS Update Screen
Updating the Dell BIOS in Linux and Ubuntu environments
If you want to update the system BIOS in a Linux environment such as Ubuntu, see http://www.dell.com/support/article/us/en/19/
SLN171755/updating-the-dell-bios-in-linux-and-ubuntu-environments?lang=EN.
System setup 67
Flashing the BIOS from the F12 One-Time boot menu
Updating your system BIOS using a BIOS update .exe le copied to a FAT32 USB key and booting from the F12 one time boot menu.
BIOS Update
You can run the BIOS update le from Windows using a bootable USB key or you can also update the BIOS from the F12 One-Time boot
menu on the system.
Most Dell systems built after 2012 have this capability and you can conrm by booting your system to the F12 One-Time Boot Menu to see
if BIOS FLASH UPDATE is listed as a boot option for your system. If the option is listed, then the BIOS supports this BIOS update option.
NOTE: Only systems with BIOS Flash Update option in the F12 One-Time Boot Menu can use this function.
Updating from the One-Time Boot Menu
To update your BIOS from the F12 One-Time boot menu, you will need:
• USB key formatted to the FAT32 le system (key does not have to be bootable)
• BIOS executable le that you downloaded from the Dell Support website and copied to the root of the USB key
• AC power adapter connected to the system
• Functional system battery to ash the BIOS
Perform the following steps to execute the BIOS update ash process from the F12 menu:
CAUTION: Do not power o the system during the BIOS update process. Powering o the system could make the system fail to
boot.
1 From a power o state, insert the USB key where you copied the ash into a USB port of the system .
2 Power on the system and press the F12 key to access the One-Time Boot Menu, Highlight BIOS Flash Update using the arrow keys
then press Enter.
3 The Bios ash menu will open then click the browse button.
68 System setup
4 The E5450A14.exe le is shown as an example in the following screenshot. The actual le name may vary.
5 Once the le is selected, it will show in the le selection box and you can click the OK button to continue.
System setup 69
6 Click the Begin Flash Update button.
7 A warning box is displayed asking you if you want to proceed. Click the Yes button to begin the ash.
70 System setup
8 At this point the BIOS ash will execute, the system will reboot and then the BIOS ash will start and a progress bar will show the
progress of the ash. Depending on the changes included in the update, the progress bar may go from zero to 100 multiple times and
the ash process could take as long as 10 minutes. Generally this process takes two to three minutes.
9 Once complete, the system will reboot and the BIOS update process is completed.
System and setup password
You can create a system password and a setup password to secure your computer.
Password type Description
System password Password that you must enter to log on to your system.
Setup password Password that you must enter to access and make changes to the BIOS settings of your computer.
System setup 71
CAUTION: The password features provide a basic level of security for the data on your computer.
CAUTION: Anyone can access the data stored on your computer if it is not locked and left unattended.
NOTE: System and setup password feature is disabled.
Assigning a system password and setup password
You can assign a new System Password only when the status is in Not Set.
To enter the system setup, press F2 immediately after a power-on or re-boot.
1 In the System BIOS or System Setup screen, select Security and press Enter.
The Security screen is displayed.
2 Select System Password and create a password in the Enter the new password eld.
Use the following guidelines to assign the system password:
• A password can have up to 32 characters.
• The password can contain the numbers 0 through 9.
• Only lower case letters are valid, upper case letters are not allowed.
• Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`).
3 Type the system password that you entered earlier in the Conrm new password eld and click OK.
4 Press Esc and a message prompts you to save the changes.
5 Press Y to save the changes.
The computer reboots.
Deleting or changing an existing system and or setup password
Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing System and/or
Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is Locked.
To enter the System Setup, press F2 immediately after a power-on or reboot.
1 In the System BIOS or System Setup screen, select System Security and press Enter.
The System Security screen is displayed.
2 In the System Security screen, verify that Password Status is Unlocked.
3 Select System Password, alter or delete the existing system password and press Enter or Tab.
4 Select Setup Password, alter or delete the existing setup password and press Enter or Tab.
NOTE: If you change the System and/or Setup password, re-enter the new password when promoted. If you delete the
System and/or Setup password, conrm the deletion when promoted.
5 Press Esc and a message prompts you to save the changes.
6 Press Y to save the changes and exit from System Setup.
The computer reboots.
72 System setup
Software
This chapter details the supported operating systems along with instructions on how to install the drivers.
Topics:
• Operating system congurations
• Downloading drivers
• Chipset drivers
• Graphics controller driver
• USB drivers
• Network drivers
• Audio drivers
• Storage controller drivers
• Other drivers
Operating system congurations
This topic lists the operating system supported by
Table 16. Operating systems
Windows 10 • Microsoft Windows 10 Home 64 bit
• Microsoft Windows10 Professional 64 bit
• Microsoft Windows 10 National Academic 64-bit (Bid Desk)
Others • Ubuntu 16.04 LTS 64-bit
Downloading drivers
1 Turn on the computer.
2 Go to Dell.com/support.
3 Click Product Support, enter the Service Tag of your system, and then click Submit.
NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your system model.
4 Click Drivers and Downloads.
5 Select the operating system installed on your system.
6 Scroll down the page and select the driver to install.
7 Click Download File to download the driver for your system.
8 After the download is complete, navigate to the folder where you saved the driver le.
9 Double-click the driver le icon and follow the instructions on the screen.
Chipset drivers
Verify if the Intel chipset and Intel Management Engine Interface drivers are already installed in the computer.
6
Software 73
Graphics controller driver
Verify if the graphics controller driver is already installed in the computer.
74 Software
USB drivers
Verify if the USB drivers are already installed in the computer.
Network drivers
The driver is labeled as Intel I219-LM Ethernet Driver.
Audio drivers
Verify if the audio drivers are already installed in the computer.
Storage controller drivers
Verify if the storage controller drivers are already installed in the computer.
Other drivers
This section lists dierent driver details for all the other components in the Device Manager.
Security device drivers
Verify if the security device drivers are already installed in the computer.
Software 75
Software device drivers
Verify if the software device drivers are already installed in the computer.
Human Interface Device drivers
Verify if the human interface device drivers are already installed in the computer.
Firmware
Verify if the Firmware drivers are already installed in the computer.
Intel Dynamic Platform and Thermal Framework
Verify if the Intel Dynamic Platform and Thermal Framework drivers are already installed in the computer.
76 Software
Troubleshooting
Dell Enhanced Pre-Boot System Assessment — ePSA
diagnostic 3.0
You can invoke the ePSA diagnostics by performing either of the following steps:
• Press the F12 key when the system boots and choosing Diagnostics option.
• Press Fn+PWR when the system boots.
For more details, see Dell EPSA Diagnostic 3.0.
Running the ePSA diagnostics
1 Power-on the computer.
2 As the computer boots, press the F12 key as the Dell logo appears.
3 On the boot menu screen, select the Diagnostics option.
4 Click the arrow key at the bottom left corner.
Diagnostics front page is displayed.
5 Press the arrow in the lower-right corner to go to the page listing.
The items detected are listed.
6 To run a diagnostic test on a specic device, press Esc and click Yes to stop the diagnostic test.
7 Select the device from the left pane and click Run Tests.
8 If there are any issues, error codes are displayed.
Note the error code and validation number and contact Dell.
Diagnostic LED
This section details the diagnostic features of the battery LED in a notebook.
Instead of beep codes errors are indicated via the bicolor Battery Charge LED. A specic blink pattern is followed by ashing a pattern of
ashes in amber, followed by white. The pattern then repeats.
NOTE: The diagnostic pattern will consist of a two digit number being represented by a rst group of LED blinks (1 through 9) in
amber, followed by a 1.5 second pause with the LED o, and then a second group of LED blinks (1 through 9) in white. This is
then followed by a three second pause, with the LED o, before repeating over again. Each LED blink takes 0.5 seconds.
The system will not shutdown when displaying the Diagnostic Error Codes. Diagnostic Error Codes will always supersede any other use of
the LED. For instance, on Notebooks, battery codes for Low Battery or Battery Failure situations will not be displayed when Diagnostic
Error Codes are being displayed:
Table 17. LED pattern
Blinking pattern Problem Description Suggested Resolution
Amber White
7
Troubleshooting 77
2 1 processor processor failure
2 2 system board, BIOS ROM system board, covers BIOS corruption or ROM error
2 3 memory no memory/no RAM detected
2 4 memory memory failure/RAM failure
2 5 memory invalid memory installed
2 6 system board; chipset system board/ chipset error
2 7 display display failure
3 1 RTC power failure coin-cell battery failure
3 2 PCI/Video PCI/Video card/chip failure
3 3 BIOS recovery 1 recovery image nor found
3 4 BIOS recovery 2 recovery image found but invalid
Battery status lights
If the computer is connected to an electrical outlet, the battery light operates as follows:
Alternately blinking
amber light and
white light
An unauthenticated or unsupported non-Dell AC adapter is attached to your laptop.
Alternately blinking
amber light with
steady white light
Temporary battery failure with AC adapter present.
Constantly blinking
amber light
Fatal battery failure with AC adapter present.
Light o Battery in full charge mode with AC adapter present.
White light on Battery in charge mode with AC adapter present.
78 Troubleshooting
Contacting Dell
NOTE: If you do not have an active Internet connection, you can nd contact information on your purchase invoice, packing slip,
bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services
may not be available in your area. To contact Dell for sales, technical support, or customer service issues:
1 Go to Dell.com/support.
2 Select your support category.
3 Verify your country or region in the Choose a Country/Region drop-down list at the bottom of the page.
4 Select the appropriate service or support link based on your need.
8
Contacting Dell 79