Table of Contents
- Latitude 5495 Owner's Manual
- Working on your computer
- Disassembly and reassembly
- Recommended tools
- Screw list
- Subscriber Identity Module(SIM) board – optional
- SD card – optional
- Base cover
- Battery
- Solid state drive
- Hard drive
- Coin cell battery
- Memory modules
- WLAN card
- WWAN card – optional
- Chassis frame
- Fingerprint reader – optional
- Touchpad panel
- Heat sink assembly
- Keyboard
- Power connector port
- LED board
- SmartCard module
- System board
- Speaker
- Display hinge cover
- Display assembly
- Display bezel
- Display panel
- Display (eDP) cable
- Camera
- Display hinges
- Display back cover assembly
- Palm rest
- Technical specifications
- System specifications
- Processor specifications
- Memory specifications
- Storage specifications
- Audio specifications
- Video specification
- Camera specifications
- Communication specifications
- Ports and connectors specifications
- Display specifications
- Keyboard specifications
- Touch pad specifications
- Battery specifications
- AC Adapter specifications
- Physical specifications
- Environmental specifications
- Technology and components
- Software
- System setup options
- Boot Sequence
- Navigation keys
- System Setup overview
- Accessing System Setup
- General screen options
- System Configuration screen options
- Security screen options
- Secure Boot screen options
- Performance screen options
- Power Management screen options
- POST Behavior screen options
- Virtualization support screen options
- Wireless screen options
- Maintenance screen options
- Updating the BIOS in Windows
- Updating your system BIOS using a USB flash drive
- System and setup password
- Troubleshooting
DELL 5495 User Manual
Displayed below is the user manual for 5495 by DELL which is a product in the Notebooks category. This manual has pages.
Related Manuals
Latitude 5495
Owner's Manual
Regulatory Model: P72G
Regulatory Type: P72G003
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks
may be trademarks of their respective owners.
2018 - 05
Rev. A00
Contents
1 Working on your computer............................................................................................................................. 7
Safety precautions............................................................................................................................................................. 7
Standby power..............................................................................................................................................................7
Bonding .........................................................................................................................................................................7
Electrostatic discharge—ESD protection................................................................................................................. 7
ESD eld service kit ....................................................................................................................................................8
Transporting sensitive components........................................................................................................................... 9
Before working inside your computer..............................................................................................................................9
After working inside your computer.................................................................................................................................9
2 Disassembly and reassembly........................................................................................................................ 10
Recommended tools........................................................................................................................................................ 10
Screw list........................................................................................................................................................................... 10
Subscriber Identity Module(SIM) board – optional.......................................................................................................11
Removing the Subscriber Identication Module card.............................................................................................11
Installing the Subscriber Identication Module card............................................................................................... 11
SD card – optional............................................................................................................................................................ 12
Removing the SD card............................................................................................................................................... 12
Installing the SD card..................................................................................................................................................12
Base cover.........................................................................................................................................................................13
Removing the base cover.......................................................................................................................................... 13
Installing the base cover............................................................................................................................................ 14
Battery............................................................................................................................................................................... 14
Removing the battery................................................................................................................................................ 14
Installing the battery...................................................................................................................................................15
Solid state drive................................................................................................................................................................ 15
Removing the SSD card.............................................................................................................................................15
Installing the SSD card............................................................................................................................................... 16
Removing the SSD frame.......................................................................................................................................... 16
Installing the SSD frame.............................................................................................................................................17
Hard drive.......................................................................................................................................................................... 17
Removing hard drive...................................................................................................................................................17
Installing hard drive ....................................................................................................................................................18
Coin cell battery................................................................................................................................................................ 19
Removing the coin cell battery................................................................................................................................. 19
Installing coin cell battery...........................................................................................................................................19
Memory modules............................................................................................................................................................. 20
Removing the memory module................................................................................................................................ 20
Installing the memory module...................................................................................................................................20
WLAN card........................................................................................................................................................................ 21
Removing WLAN card................................................................................................................................................21
Installing WLAN card................................................................................................................................................. 23
WWAN card – optional....................................................................................................................................................23
Contents 3
Removing the WWAN card.......................................................................................................................................23
Installing the WWAN card.........................................................................................................................................24
Chassis frame................................................................................................................................................................... 24
Removing the chassis frame.....................................................................................................................................24
Installing the chassis frame.......................................................................................................................................26
Fingerprint reader – optional.......................................................................................................................................... 26
Removing the ngerprint reader.............................................................................................................................. 27
Installing the ngerprint reader................................................................................................................................ 28
Touchpad panel................................................................................................................................................................ 28
Removing the touchpad buttons............................................................................................................................. 28
Installing the touchpad buttons................................................................................................................................29
Heat sink assembly.......................................................................................................................................................... 29
Removing the heat sink assembly............................................................................................................................29
Installing the heat sink assembly..............................................................................................................................32
Keyboard........................................................................................................................................................................... 32
Removing keyboard lattice........................................................................................................................................32
Installing keyboard lattice.......................................................................................................................................... 33
Removing the keyboard............................................................................................................................................ 33
Installing the keyboard...............................................................................................................................................36
Power connector port..................................................................................................................................................... 36
Removing the power connector port......................................................................................................................36
Installing power connector port................................................................................................................................37
LED board..........................................................................................................................................................................37
Removing LED board................................................................................................................................................. 37
Installing LED board................................................................................................................................................... 38
SmartCard module...........................................................................................................................................................39
Removing smart card reader board......................................................................................................................... 39
Installing smart card reader board............................................................................................................................40
System board.................................................................................................................................................................... 41
Removing system board.............................................................................................................................................41
Installing system board.............................................................................................................................................. 43
Speaker............................................................................................................................................................................. 44
Removing the speaker...............................................................................................................................................44
Installing the speaker.................................................................................................................................................45
Display hinge cover.......................................................................................................................................................... 46
Removing display hinge cover .................................................................................................................................46
Installing display hinge cover ................................................................................................................................... 46
Display assembly...............................................................................................................................................................47
Removing display assembly.......................................................................................................................................47
Installing display assembly.........................................................................................................................................50
Display bezel...................................................................................................................................................................... 51
Removing display bezel ............................................................................................................................................. 51
Installing display bezel ............................................................................................................................................... 51
Display panel.....................................................................................................................................................................52
Removing display panel ............................................................................................................................................ 52
Installing display panel .............................................................................................................................................. 53
Display (eDP) cable..........................................................................................................................................................54
4Contents
Removing display cable ............................................................................................................................................ 54
Installing display cable .............................................................................................................................................. 54
Camera..............................................................................................................................................................................55
Removing camera...................................................................................................................................................... 55
Installing camera........................................................................................................................................................ 56
Display hinges................................................................................................................................................................... 57
Removing display hinge ............................................................................................................................................ 57
Installing display hinge .............................................................................................................................................. 58
Display back cover assembly.......................................................................................................................................... 58
Removing the display back cover assembly .......................................................................................................... 58
Installing the display back cover assembly ............................................................................................................ 59
Palm rest........................................................................................................................................................................... 59
Removing palm rest...................................................................................................................................................59
Installing palm rest..................................................................................................................................................... 60
3 Technical specications................................................................................................................................61
System specications.......................................................................................................................................................61
Processor specications.................................................................................................................................................. 61
Memory specications.................................................................................................................................................... 62
Storage specications..................................................................................................................................................... 62
Audio specications......................................................................................................................................................... 62
Video specication...........................................................................................................................................................63
Integrated....................................................................................................................................................................63
Discrete....................................................................................................................................................................... 63
Camera specications .................................................................................................................................................... 63
Communication specications........................................................................................................................................63
Ports and connectors specications............................................................................................................................. 64
Display specications.......................................................................................................................................................64
Keyboard specications.................................................................................................................................................. 64
Touch pad specications.................................................................................................................................................65
Battery specications......................................................................................................................................................65
AC Adapter specications...............................................................................................................................................66
Physical specications.....................................................................................................................................................66
Environmental specications..........................................................................................................................................66
4 Technology and components....................................................................................................................... 68
DDR4................................................................................................................................................................................. 68
DDR4 Details...............................................................................................................................................................68
Memory Errors........................................................................................................................................................... 69
HDMI 2.0...........................................................................................................................................................................69
HDMI 2.0 Features.....................................................................................................................................................69
Advantages of HDMI................................................................................................................................................. 70
USB features.................................................................................................................................................................... 70
USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB)...........................................................................................................70
Speed........................................................................................................................................................................... 71
Applications................................................................................................................................................................. 71
Compatibility............................................................................................................................................................... 72
Contents 5
Advantages of Displayport over USB Type-C.........................................................................................................72
USB Type-C...................................................................................................................................................................... 72
Alternate Mode...........................................................................................................................................................72
USB Power Delivery...................................................................................................................................................72
USB Type-C and USB 3.1.......................................................................................................................................... 73
5 Software...................................................................................................................................................... 74
Operating system congurations....................................................................................................................................74
Downloading Windows drivers........................................................................................................................................74
Chipset driver..............................................................................................................................................................74
Serial IO driver............................................................................................................................................................ 75
Graphics controller driver..........................................................................................................................................75
USB drivers.................................................................................................................................................................75
Network drivers..........................................................................................................................................................76
Audio drivers............................................................................................................................................................... 76
Security drivers...........................................................................................................................................................77
6 System setup options.................................................................................................................................. 78
Boot Sequence.................................................................................................................................................................78
Navigation keys................................................................................................................................................................ 79
System Setup overview.................................................................................................................................................. 79
Accessing System Setup.................................................................................................................................................79
General screen options....................................................................................................................................................79
System Conguration screen options........................................................................................................................... 80
Security screen options................................................................................................................................................... 81
Secure Boot screen options............................................................................................................................................82
Performance screen options.......................................................................................................................................... 83
Power Management screen options..............................................................................................................................83
POST Behavior screen options...................................................................................................................................... 84
Virtualization support screen options............................................................................................................................86
Wireless screen options...................................................................................................................................................86
Maintenance screen options.......................................................................................................................................... 86
Updating the BIOS in Windows .....................................................................................................................................87
Updating your system BIOS using a USB ash drive...................................................................................................87
System and setup password...........................................................................................................................................88
Assigning a system password and setup password...............................................................................................88
Deleting or changing an existing system setup password.................................................................................... 89
7 Troubleshooting........................................................................................................................................... 90
Dell Enhanced Pre-Boot System Assessment — ePSA Diagnostic 3.0................................................................... 90
Running the ePSA Diagnostics................................................................................................................................ 90
Real Time Clock reset......................................................................................................................................................90
6Contents
Working on your computer
Topics:
• Safety precautions
• Before working inside your computer
• After working inside your computer
Safety precautions
The safety precautions chapter details the primary steps to be taken before performing any disassembly instructions.
Observe the following safety precautions before you perform any installation or break/x procedures involving disassembly or reassembly:
• Turn o the system and all attached peripherals.
• Disconnect the system and all attached peripherals from AC power.
• Disconnect all network cables, telephone, and telecommunications lines from the system.
• Use an ESD eld service kit when working inside any notebook to avoid electrostatic discharge (ESD) damage.
• After removing any system component, carefully place the removed component on an anti-static mat.
• Wear shoes with non-conductive rubber soles to reduce the chance of getting electrocuted.
Standby power
Dell products with standby power must be unplugged before you open the case. Systems that incorporate standby power are essentially
powered while turned o. The internal power enables the system to be remotely turned on (wake on LAN) and suspended into a sleep
mode and has other advanced power management features.
Unplugging, pressing and holding the power button for 15 seconds should discharge residual power in the system board, notebooks
Bonding
Bonding is a method for connecting two or more grounding conductors to the same electrical potential. This is done through the use of a
eld service electrostatic discharge (ESD) kit. When connecting a bonding wire, ensure that it is connected to bare metal and never to a
painted or non-metal surface. The wrist strap should be secure and in full contact with your skin, and ensure that you remove all jewelry
such as watches, bracelets, or rings prior to bonding yourself and the equipment.
Electrostatic discharge—ESD protection
ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards, processors,
memory DIMMs, and system boards. Very slight charges can damage circuits in ways that may not be obvious, such as intermittent
problems or a shortened product life span. As the industry pushes for lower power requirements and increased density, ESD protection is an
increasing concern.
Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous
Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.
1
Working on your computer 7
Two recognized types of ESD damage are catastrophic and intermittent failures.
•Catastrophic – Catastrophic failures represent approximately 20 percent of ESD-related failures. The damage causes an immediate and
complete loss of device functionality. An example of catastrophic failure is a memory DIMM that has received a static shock and
immediately generates a "No POST/No Video" symptom with a beep code emitted for missing or nonfunctional memory.
•Intermittent – Intermittent failures represent approximately 80 percent of ESD-related failures. The high rate of intermittent failures
means that most of the time when damage occurs, it is not immediately recognizable. The DIMM receives a static shock, but the
tracing is merely weakened and does not immediately produce outward symptoms related to the damage. The weakened trace may
take weeks or months to melt, and in the meantime may cause degradation of memory integrity, intermittent memory errors, etc.
The more dicult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded") failure.
Perform the following steps to prevent ESD damage:
• Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do not provide
adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on parts with increased
sensitivity to ESD damage.
• Handle all static-sensitive components in a static-safe area. If possible, use anti-static oor pads and workbench pads.
• When unpacking a static-sensitive component from its shipping carton, do not remove the component from the anti-static packing
material until you are ready to install the component. Before unwrapping the anti-static packaging, ensure that you discharge static
electricity from your body.
• Before transporting a static-sensitive component, place it in an anti-static container or packaging.
ESD eld service kit
The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main components: anti-static
mat, wrist strap, and bonding wire.
Components of an ESD eld service kit
The components of an ESD eld service kit are:
•Anti-Static Mat – The anti-static mat is dissipative and parts can be placed on it during service procedures. When using an anti-static
mat, your wrist strap should be snug and the bonding wire should be connected to the mat and to any bare metal on the system being
worked on. Once deployed properly, service parts can be removed from the ESD bag and placed directly on the mat. ESD-sensitive
items are safe in your hand, on the ESD mat, in the system, or inside a bag.
•Wrist Strap and Bonding Wire – The wrist strap and bonding wire can be either directly connected between your wrist and bare metal
on the hardware if the ESD mat is not required, or connected to the anti-static mat to protect hardware that is temporarily placed on
the mat. The physical connection of the wrist strap and bonding wire between your skin, the ESD mat, and the hardware is known as
bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never use wireless wrist straps. Always be aware that the
internal wires of a wrist strap are prone to damage from normal wear and tear, and must be checked regularly with a wrist strap tester
in order to avoid accidental ESD hardware damage. It is recommended to test the wrist strap and bonding wire at least once per week.
•ESD Wrist Strap Tester – The wires inside of an ESD strap are prone to damage over time. When using an unmonitored kit, it is a best
practice to regularly test the strap prior to each service call, and at a minimum, test once per week. A wrist strap tester is the best
method for doing this test. If you do not have your own wrist strap tester, check with your regional oce to nd out if they have one.
To perform the test, plug the wrist-strap's bonding-wire into the tester while it is strapped to your wrist and push the button to test. A
green LED is lit if the test is successful; a red LED is lit and an alarm sounds if the test fails.
•Insulator Elements – It is critical to keep ESD sensitive devices, such as plastic heat sink casings, away from internal parts that are
insulators and often highly charged.
•Working Environment – Before deploying the ESD Field Service kit, assess the situation at the customer location. For example,
deploying the kit for a server environment is dierent than for a desktop or portable environment. Servers are typically installed in a rack
within a data center; desktops or portables are typically placed on oce desks or cubicles. Always look for a large open at work area
that is free of clutter and large enough to deploy the ESD kit with additional space to accommodate the type of system that is being
repaired. The workspace should also be free of insulators that can cause an ESD event. On the work area, insulators such as Styrofoam
and other plastics should always be moved at least 12 inches or 30 centimeters away from sensitive parts before physically handling any
hardware components
•ESD Packaging – All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded bags are
preferred. However, you should always return the damaged part using the same ESD bag and packaging that the new part arrived in.
The ESD bag should be folded over and taped shut and all the same foam packing material should be used in the original box that the
new part arrived in. ESD-sensitive devices should be removed from packaging only at an ESD-protected work surface, and parts should
8Working on your computer
never be placed on top of the ESD bag because only the inside of the bag is shielded. Always place parts in your hand, on the ESD mat,
in the system, or inside an anti-static bag.
•Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be
returned to Dell, it is critical to place these parts in anti-static bags for safe transport.
ESD protection summary
It is recommended that all eld service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all
times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while
performing service and that they use anti-static bags for transporting sensitive components.
Transporting sensitive components
When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in
anti-static bags for safe transport.
Before working inside your computer
1 Ensure that your work surface is at and clean to prevent the computer cover from being scratched.
2 Turn o your computer.
3 If the computer is connected to a docking device (docked), undock it.
4 Disconnect all network cables from the computer (if available).
CAUTION: If your computer has an RJ45 port, disconnect the network cable by rst unplugging the cable from your
computer.
5 Disconnect your computer and all attached devices from their electrical outlets.
6 Open the display.
7 Press and hold the power button for few seconds, to ground the system board.
CAUTION: To guard against electrical shock unplug your computer from the electrical outlet before performing Step # 8.
CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an
unpainted metal surface at the same time as touching a connector on the back of the computer.
8 Remove any installed ExpressCards or Smart Cards from the appropriate slots.
After working inside your computer
After you complete any replacement procedure, ensure that you connect any external devices, cards, and cables before turning on your
computer.
CAUTION: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use batteries
designed for other Dell computers.
1 Replace the battery.
2 Replace the base cover.
3 Connect any external devices, such as a port replicator or media base, and replace any cards, such as an ExpressCard.
4 Connect any telephone or network cables to your computer.
CAUTION: To connect a network cable, rst plug the cable into the network device and then plug it into the
computer.
5 Connect your computer and all attached devices to their electrical outlets.
6 Turn on your computer.
Working on your computer 9
Disassembly and reassembly
Recommended tools
The procedures in this document require the following tools:
• Phillips #0 screwdriver
• Phillips #1 screwdriver
• Plastic scribe
NOTE: The #0 screw driver is for screws 0-1 and the #1 screw driver is for screws 2-4
Screw list
The following table provides the list of screws that are used for securing dierent components.
Table 1. Screw list
Component Secured to Screw type Quantity
Base cover Palm-rest assembly M2x6 8
Battery Palm-rest assembly M2x6 1
Heat sink assembly System board M2x3 (Thin head) 4 (UMA), 6 (DSC)
WLAN System board M2x3 (Thin head) 1
WWAN (optional) System board M2x3 (Thin head) 1
SSD card Palm-rest assembly M2x3 (Thin head) 1
SSD frame Chassis frame M2x3 (Thin head) 1
Keyboard Palm-rest assembly M2.0x2.5 5
Display assembly Palm-rest assembly M2.0x5 4
Display panel Display back cover M2x3 (Thin head) 4
Power connector port Hinge saddle M2x3 (Thin head) 2
LED board Palm-rest assembly M2.0x2.0 1
System board Palm-rest assembly M2x3 (Thin head) 4
Type-C USB bracket System board M2.0x5 2
Display hinge cover Chassis M2x3 (Thin head) 2
Hinge Bracket Hinge screw plate M2.5x3 6
Hard drive Chassis frame M2x2.7 4
2
10 Disassembly and reassembly
Component Secured to Screw type Quantity
Chassis frame Chassis M2.0x5, M2x3 (Thin head) 8, 5
Touchpad panel (button) Palm-rest assembly M2x3 (Thin head) 2
Smart card module Palm-rest assembly M2x3 (Thin head) 2
Fingerprint support bracket
(optional)
Palm-rest assembly M2x2 1
Subscriber Identity Module(SIM) board – optional
Removing the Subscriber Identication Module card
CAUTION: Removing the SIM card when the computer is on may cause data loss or damage the card. Ensure your computer is
turned o or the network connections are disabled.
1 Insert a paperclip or a SIM card removal tool into the pinhole on the SIM card tray [1].
2 Pull the SIM card tray to remove it [2].
3 Remove the SIM card from the SIM card tray.
4 Push the SIM card tray into the slot until it clicks into place [2].
Installing the Subscriber Identication Module card
1 Insert a paperclip or a SIM card removal tool into the pinhole [1].
2 Pull the SIM card tray to remove it [2].
3 Place the SIM card on the SIM card tray.
Disassembly and reassembly 11
4 Push the SIM card tray into the slot until it clicks into place [2].
SD card – optional
SD card is an optional component.
Removing the SD card
1 Follow the procedure Before working inside your computer
2 Push the SD card so that the SD card pops out from its slot, and then remove it from the system.
Installing the SD card
1 Push the SD card into its slot until the SD card gets secured with a click sound.
2 Follow the procedure in After working inside your computer
12 Disassembly and reassembly
Base cover
Removing the base cover
1 Follow the procedure in Before working inside your computer.
2 To remove the base cover:
a Loosen the 8 captive screws that secure the base cover to the system [1].
b Pry the base cover from the recess at the top edge [2] and continue prying throughout the outer sides of the base cover in
clockwise direction to release the base cover.
NOTE: You may need a plastic scribe to pry the base cover from the edges.
c Lift the base cover from the system.
Disassembly and reassembly 13
Installing the base cover
1 Place the base cover to align with the screw holders on the system and press the sides of the base cover.
2 Tighten the 8 captive screws to secure the base cover to the system.
3 Follow the procedure in After working inside your computer.
Battery
Removing the battery
1 Follow the procedure in Before working inside your computer.
2 Remove the base cover.
3 To remove the battery:
a Disconnect the battery cable from the connector on the system board [1] and unroute the cable from the routing channel.
b Loosen the M2x6 captive screw that secures the battery to the system [2].
c Lift the battery away from the system [3].
14 Disassembly and reassembly
Installing the battery
1 Insert the battery into the slot on the system.
2 Route the battery cable through the routing channel.
3 Tighten the M2x6 captive screw to secure the battery to the system.
4 Connect the battery cable to the connector on the system board.
5 Install the base cover.
6 Follow the procedure in After working inside your computer.
Solid state drive
Removing the SSD card
1 Follow the procedure in Before working inside your computer.
2 Remove the :
abase cover
bbattery
3 To remove the Solid State Drive (SSD) card:
a Peel the adhesive mylar shield that secures the SSD card [1].
NOTE: Need to be removed carefully in order to be reused on the replacement SSD.
b Remove the M2x3 screw that secures the SSD to the system [2].
c Slide and lift the SSD from the system [3].
Disassembly and reassembly 15
NOTE: This applies only to the SATA M.2 2280 version of the SSD
Installing the SSD card
1 Insert the SSD card into the connector on the system.
2 Replace the M2x3 screw that secures the SSD card to the system.
3 Place the Mylar shield over the SSD.
4 Install the :
abattery
bbase cover
5 Follow the procedure in After working inside your computer.
Removing the SSD frame
1 Follow the procedure in Before working inside your computer.
2 Remove the:
abase cover
bbattery
cSSD card
3 To remove the SSD frame:
a Remove the M2x3 screw that secures the SSD frame to the system [1].
16 Disassembly and reassembly
b Lift the SSD frame from the system [2].
Installing the SSD frame
1 Place the SSD frame into the slot in the system.
2 Replace the M2x3 screw that secures the SSD frame to the system.
3 Install the:
aSSD card
bbattery
cbase cover
4 Follow the procedure in After working inside your computer.
Hard drive
Removing hard drive
1 Follow the procedure in Before working inside your computer.
2 Remove the :
abase cover
bbattery
3 To remove the hard drive:
a Disconnect the hard drive cable from the connector on the system board [1].
b Remove the four (M2 x 2.7) screws that secure the hard drive to the system [2].
Disassembly and reassembly 17
c Lift the hard drive from the system.
Installing hard drive
1 Insert the hard drive into the slot on the system.
2 Replace the four M2 x 2.7 screws to secure the hard drive to the system.
18 Disassembly and reassembly
3 Connect the hard drive cable to the connector on the system board.
4 Install the :
abattery
bbase cover
5 Follow the procedures in After working inside your system.
Coin cell battery
Removing the coin cell battery
1 Follow the procedure in Before working inside your computer.
2 Remove the :
abase cover
bbattery
3 To remove the coin cell battery:
a Disconnect the coin cell battery cable from the connector on the system board [1].
b Lift the coin cell battery to release from the adhesive and lift it away from the system board [2].
Installing coin cell battery
1 Ax the coin cell battery on the system board.
2 Connect the coin cell battery cable to the connector on the system board.
3 Install the :
Disassembly and reassembly 19
abattery
bbase cover
4 Follow the procedure in After working inside your computer.
Memory modules
Removing the memory module
1 Follow the procedure in Before working inside your computer.
2 Remove the :
abase cover
bbattery
3 To remove the memory module:
a Pry the clips securing the memory module until the memory module pops-up [1].
b Lift the memory module from the connector [2].
Installing the memory module
1 Insert the memory module into the memory connector at a 30 degree angle until the contacts are fully seated into the slot. Then, press
the module until the clips secure the memory module.
2 Install the :
abattery
bbase cover
20 Disassembly and reassembly
3 Follow the procedure in After working inside your computer.
WLAN card
Removing WLAN card
1 Follow the procedure in Before working inside your computer.
2 Remove the :
abase cover
bbattery
3 To remove the WLAN card:
a Remove the (M2x3) screw that secures the WLAN card bracket to the system [1].
b Remove the WLAN card bracket that secures the WLAN antenna cables [2].
c Disconnect the WLAN antenna cables from the connectors on the WLAN card [3].
d Lift the WLAN card away the connector as shown in the gure [4].
Disassembly and reassembly 21
22 Disassembly and reassembly
Installing WLAN card
1 Insert the WLAN card into the connector on the system board.
2 Connect the WLAN antenna cables to the connectors on the WLAN card.
3 Place the WLAN card bracket to secure the WLAN cables.
4 Replace the M2x3 screw to secure the WLAN card to the system.
5 Install the :
abattery
bbase cover
6 Follow the procedure in After working inside your computer.
WWAN card – optional
This is optional as the system might not ship with WWAN card.
Removing the WWAN card
1 Follow the procedure in Before working inside your computer.
2 Remove the :
abase cover
bbattery
3 To remove the WWAN card:
a Remove the single (M2x3) screw that secures the WWAN card bracket [1].
b Remove the metal bracket away from the system [2].
c Disconnect the WWAN antenna cables from the connectors on the WWAN card [].
d Slide and lift the WWAN card from the system [4].
Disassembly and reassembly 23
Installing the WWAN card
1 Insert the WWAN card into the slot on the system.
2 Connect the WWAN antenna cables to the connectors on the WWAN card.
3 Place the metal bracket on the WWAN card.
4 Replace the screw to secure the WWAN card to the computer.
5 Install the :
abattery
bbase cover
6 Follow the procedure in After working inside your computer.
Chassis frame
Removing the chassis frame
1 Follow the procedure in Before working inside your computer.
2 Remove the:
abase cover
bbattery
chard drive
dSSD card
eSSD frame
24 Disassembly and reassembly
fWLAN card
gWWAN card (optional)
NOTE: There are two dierent screw sizes for chassis frame: M2x5 8ea and M2x3 5ea
3 To release the chassis frame:
a Unroute the WLAN and WWAN cables from the routing channels [1].
b Lift the latch and disconnect the keyboard backlight cable and the keyboard cable from their connectors [2,3,4,5] on the system.
NOTE: There may be more than one cable to disconnect based on the keyboard type.
4 To remove the chassis frame:
a Remove the ve (M2x3) screws and eight (M2x5) screws that secure the chassis frame to the system [1].
b Lift the chassis frame from the system [2].
Disassembly and reassembly 25
Installing the chassis frame
1 Place the chassis frame into the slot on the system.
NOTE: Gently pull the keyboard cable and keyboard back light cables through the spacing in the chassis frame before
placing the chassis frame in the slot on the system.
2 Replace the ve (M2x3) screws and eight (M2x5) screws to secure the chassis frame to the system.
3 Connect the keyboard cable and the keyboard backlight cable to their connectors on the system.
NOTE: There may be more than one cable to connect based on keyboard types.
4 Route the WLAN and WWAN (optional) cables through the routing channels.
5 Install the:
aWWAN card (optional)
bWLAN card
cSSD frame
dSSD card
ehard drive
fbattery
gbase cover
6 Follow the procedure in After working inside your system.
Fingerprint reader – optional
26 Disassembly and reassembly
Removing the ngerprint reader
1 Follow the procedure in Before working inside your computer.
2 Remove the :
abase cover
bbattery
chard drive
dSSD card
eSSD frame
fWLAN card
gWWAN card (optional)
hchassis frame
3 To remove the ngerprint reader:
a Lift the latch and disconnect the ngerprint cable from the connector on the ngerprint reader [1].
b Remove the M2x2 screw securing the ngerprint reader bracket to the system [2].
c Lift the ngerprint reader bracket from the system [3].
d Lift the ngerprint reader o the computer [4].
Disassembly and reassembly 27
Installing the ngerprint reader
1 Place the ngerprint reader into the slot on the palmrest.
2 Place the metal bracket on the ngerprint reader and replace the M2x2 screw to secure the ngerprint reader bracket to the system.
3 Connect the ngerprint reader cable to the connector on the ngerprint reader.
4 Install the :
achassis frame
bWWAN card (optional)
cWLAN card
dSSD frame
eSSD card
fhard drive
gbattery
hbase cover
5 Follow the procedure in After working inside your computer
Touchpad panel
Removing the touchpad buttons
1 Follow the procedure in Before working inside your computer.
2 Remove the:
abase cover
bbattery
chard drive
dSSD card
eSSD frame
fWLAN card
gWWAN card (optional)
hchassis frame
3 Disconnect the touchpad cable from the connector on the system [1].
4 Remove the two M2x3 screws that secure the touchpad on the computer [2] and lift the touchpad from the system [3].
28 Disassembly and reassembly
Installing the touchpad buttons
1 Place the touchpad panel into the slot on the computer and replace the two M2x3 screws to secure it to the system.
2 Connect the touchpad cable to the connector on the system.
3 Install the:
achassis frame
bWWAN card (optional)
cWLAN card
dSSD frame
eSSD card
fhard drive
gbattery
hbase cover
4 Follow the procedure in After working inside your computer.
Heat sink assembly
Removing the heat sink assembly
1 Follow the procedure in Before working inside your computer.
2 Remove the :
abase cover
Disassembly and reassembly 29
bbattery
chard drive
dSSD card
eSSD frame
fWLAN card
gWWAN card (optional)
hchassis frame
3 To remove the heat sink :
a Disconnect the system fan cable from the connector on the system board [1].
b Remove the six (M2x3) screws that secure the heat sink assembly on the system board [2].
NOTE:
• Remove the heat sink assembly screws in sequential order as indicated on the heat-sink assembly.
c Lift the heat sink assembly from the system .
30 Disassembly and reassembly
Disassembly and reassembly 31
Installing the heat sink assembly
1 Place the heat sink assembly on the system board.
2 Replace the six (M2x3) screws that secure the heat sink assembly on the system board.
NOTE:
• Replace the heat sink assembly screws in sequential order as indicated on the heat-sink.
3 Connect the system fan cable to the connector on system board.
4 Install the :
achassis frame
bWWAN card (optional)
cWLAN card
dSSD frame
eSSD card
fhard drive
gbattery
hbase cover
5 Follow the procedure in After working inside your computer.
Keyboard
Removing keyboard lattice
1 Follow the procedure in Before working inside your computer.
2 Pry the keyboard lattice from one of the recess points [1] and continue prying the sides in clockwise or anticlockwise direction, and
then lift the keyboard lattice from the system [2]
32 Disassembly and reassembly
NOTE: Use a plastic scribe to pry the keyboard lattice from the pry points and move around the lattice for removal.
Installing keyboard lattice
1 Place the keyboard lattice on the keyboard and press along the edges and in between the rows of keys until the lattice clicks in place.
2 Follow the procedure in After working inside your computer.
Removing the keyboard
1 Follow the procedure in Before working inside your computer.
2 Remove the:
abase cover
bbattery
ckeyboard lattice
3 To remove the keyboard:
a Lift the latch and disconnect the keyboard cable from the connector on the system [1].
b Lift the latch and disconnect the keyboard backlight cables from the connectors on the system [2,3,4].
NOTE: Number of cables to disconnect is based on the keyboard type.
Disassembly and reassembly 33
c Turn over the system and open the laptop in front view mode.
d Remove the ve (M2x2.5) screws that secure the keyboard to the system [1].
e Flip the keyboard from the bottom and lift it from the system along with the keyboard cable and the keyboard back light cable
[2]s.
WARNING: Gently pull the keyboard cable and the keyboard back light cables routed beneath the chassis frame to
avoid damaging the cables.
34 Disassembly and reassembly
Disassembly and reassembly 35
Installing the keyboard
1 Hold the keyboard and route the keyboard cable and the keyboard backlight cables through the palmrest in the system.
2 Align the keyboard with the screw holders on the system.
3 Replace the ve (M2x2.5) screws to secure the keyboard to the system.
4 Turn the system over and connect the keyboard cable and the keyboard backlight cable to the connectors in the system.
NOTE: When reinstalling the chassis frame ensure the keyboard cables are NOT under the frame, but run through the
opening in the frame.
NOTE: The number of keyboard cables in the system is based on the type of the keyboard.
5 Install the:
akeyboard lattice
bbattery
cbase cover
6 Follow the procedure in After working inside your computer.
Power connector port
Removing the power connector port
1 Follow the procedure in Before working inside your computer.
2 Remove the :
abase cover
bbattery
3 To remove the power connector port:
a Remove the screw that secures the adhesive tape of the display cable to the power connector bracket [1], and peel o the
adhesive tape.
b Disconnect the power connector cable from the connector on the system board [2].
c Remove the M2x3 screw to release the power connector bracket that secures the power connector port to your system [3].
d Remove the power connector bracket from the system [4].
e Pull the power connector port, and lift it from the system [5].
36 Disassembly and reassembly
Installing power connector port
1 Align the power connector port along the grooves on the slot and push it down.
2 Place the metal bracket on the power connector port.
3 Replace the M2x3 screw that secures one end of the power connector bracket to the power connector port.
4 Connect the power connector cable to the connector on the system board.
5 Ax the adhesive tape of the display cable to the power connector bracket and replace the screw to secure another end of the power
connector bracket.
6 Install the :
abattery
bbase cover
7 Follow the procedure in After working inside your computer.
LED board
Removing LED board
1 Follow the procedure in Before working inside your computer.
2 Remove the .
abase cover
bbattery
chard drive
Disassembly and reassembly 37
dSSD card
eSSD frame
fWLAN card
gWWAN card (optional)
hchassis frame
3 To remove the LED board:
a Lift the latch and remove the LED cable connected to the connector on the LED board [1]
b Remove the (M2.0x2.0) screw that secures the LED board to the system [2].
c Lift the LED board from the connector as shown in the gure [3].
Installing LED board
1 Place the LED board in its slot on the system.
2 Replace the M2.0x2.0 screw to secure the LED board to the system.
3 Connect the LED cable to its connector on the LED board.
4 Install the:
achassis frame
bWWAN card (optional)
cWLAN card
dSSD frame
eSSD card
fhard drive
gbattery
hbase cover
5 Follow the procedure in After working inside your computer.
38 Disassembly and reassembly
SmartCard module
Removing smart card reader board
1 Follow the procedure in Before working inside your computer.
2 Remove the:
abase cover
bbattery
chard drive
dSSD card
eSSD frame
fWLAN card
gWWAN card (optional)
hchassis frame
3 To release the smart card reader board:
a Lift the latch and disconnect the smart card reader board cable from the connector [1].
b Peel the cable from the palmrest [2].
4 To remove the smart card reader board:
a Remove the 2 (M2x3) screws that secure the smart card reader board to the palmrest [1].
b Slide and lift the smart card reader from the slot in the system [2].
Disassembly and reassembly 39
Installing smart card reader board
1 Insert the smart card reader board to align with the tabs on the chassis.
2 Replace the 2 (M2x3) screws to secure the smart card reader board to the system.
3 Ax the smart card reader board cable and connect the cable to the connector.
4 Install the:
achassis frame
bWWAN card (optional)
cWLAN card
dSSD frame
eSSD card
fhard drive
gbattery
hbase cover
5 Follow the procedure in After working inside your computer.
40 Disassembly and reassembly
System board
Removing system board
1 Follow the procedure in Before working inside your computer.
2 Remove the:
aSIM card
bbase cover
cbattery
dmemory module
ehard drive
fSSD card
gSSD frame
hWLAN card
iWWAN card (optional)
jkeyboard lattice
kkeyboard
lchassis frame
mheat sink assembly
3 Disconnect the following cables from the system board:
a Touchpad cable [1]
b USH cable [2]
c LED board cable [3]
d Speaker cable [4]
Disassembly and reassembly 41
4 To release the system board:
a Flip over the system and remove the two M2x3 screws that secure the display cable bracket in place [1].
b Lift the metal display cable bracket from the system [2].
c Disconnect the display cable from the connector on the system board [3] and peel the adhesive tape securing the display cable
to the system.
d Disconnect the power connector port cable from the connector on the system board [4].
e Remove the two M2x5 screws that secure the Type-C USB bracket in place [5].
NOTE: The metal bracket secures the DisplayPort over USB Type-C.
f Lift the metal bracket away from the system [6].
5 To remove the system board:
NOTE: Ensure SIM card tray is removed
a Remove the four (M2x3) screws that secure the system board in place [1].
b Lift the system board away from the system [2].
42 Disassembly and reassembly
Installing system board
1 Align the system board with the screw holders on the computer.
NOTE: Insert the cables through the openings in the keyboard area while placing the system board in the computer.
2 Replace the four M2x3 screws to secure the system board to the system.
3 Place the metal bracket to secure the DisplayPort over USB Type-C.
4 Replace the 2 (M2x5) screws to secure the metal bracket on the DisplayPort over USB Type-C.
5 Connect the power connector port cable to the connector on the system board.
6 Connect the display cable to the connector on the system board and ax the tape that secures the display cable to the system.
7 Place the display cable metal bracket over the display cable.
8 Replace the two M2x3 screws to secure the metal bracket.
9 Flip over the system and open the system in working mode.
10 Connect the following cables:
a Touchpad cable
b LED board cable
c USH board cable
d speaker cable
11 Install the:
aheat sink assembly
bchassis frame
ckeyboard
dkeyboard lattice
eWWAN card (optional)
fWLAN card
Disassembly and reassembly 43
gSSD frame
hSSD card
ihard drive
jmemory module
kbattery
lbase cover
mSIM card
12 Follow the procedure in After working inside your computer.
Speaker
Removing the speaker
1 Follow the procedure in Before working inside your computer.
2 Remove the:
aSIM card
bbase cover
cbattery
dmemory module
ehard drive
fSSD card
gSSD frame
hWLAN card
iWWAN card (optional)
jkeyboard lattice
kkeyboard
lchassis frame
msystem board
3 To remove the speakers:
a Release the speaker cable through the routing channels [1].
b Lift the speaker away from the computer [2].
44 Disassembly and reassembly
Installing the speaker
1 Insert the speaker module aligning it with the nodes on the chassis.
2 Route the speaker cable through the routing channels.
3 Install the:
asystem board
bchassis frame
ckeyboard
dkeyboard lattice
eWWAN card (optional)
fWLAN card
gSSD frame
hSSD card
ihard drive
jmemory module
kbattery
lbase cover
mSIM card
4 Follow the procedure in After working inside your computer.
Disassembly and reassembly 45
Display hinge cover
Removing display hinge cover
1 Follow the procedure in Before working inside your computer.
2 Remove the:
abase cover
bbattery
3 To remove the display hinge cover:
a Remove the M2x3 screw that secures the display hinge cover to the chassis [1].
b Lift the display hinge cover away from the display hinge [2].
c Repeat step a and step b to remove the other display hinge cover.
Installing display hinge cover
1 Place the display hinge cover on the display hinge.
2 Replace the M2x3 screw to secure the display hinge cover to the display hinge.
3 Repeat step 1 and step 2 to install the other display hinge cover.
4 Install the:
abattery
bbase cover
46 Disassembly and reassembly
5 Follow the procedure in After working inside your computer.
Display assembly
Removing display assembly
1 Follow the procedure in Before working inside your computer.
2 Remove the:
abase cover
bbattery
cWLAN card
dWWAN card (optional)
edisplay hinge cover
3 To disconnect the display cable:
a Release the WLAN and WWAN cables from the routing channels [1].
b Remove the two (M2x3) screws that secure the display cable bracket in place [2].
c Remove the display cable bracket that secures the display cable from the system [3].
d Disconnect the display cable from the connector on the system board [4].
e Remove the single screw that secure the power connector bracket and also the display cable to the system [5].
4 To release the display assembly:
a Remove the two M2x5 screws that secure the display assembly to the computer [1].
b Release the WLAN cable, WWAN cable, and display cable through the routing channels [2] [3].
Disassembly and reassembly 47
5 Turn over the computer.
6 To remove the display assembly:
a Remove the two M2x5 screws that secure the display assembly to the computer [1].
b Open the display [2].
48 Disassembly and reassembly
c Lift the display assembly from the computer.
Disassembly and reassembly 49
Installing display assembly
1 Place the chassis on a plane surface.
2 Align the display assembly with the screw holders on the system and place it on the chassis.
3 Close the display.
4 Replace the two screws that secure the display assembly.
5 Flip over the system and replace two screws to secure the display assembly to the system.
6 Replace the single screw that secure the power connector bracket and the display cable to the system.
7 Connect the display cable to the connector on the system board.
8 Place the metal bracket to secure the display cable.
9 Replace the (M2x3) screws to secure the metal bracket to the system.
10 Route the WLAN and WWAN cables through the routing channels.
11 Install the:
ahinge cover
bWWAN card (optional)
cWLAN card
dbattery
ebase cover
12 Follow the procedure in After working inside your computer.
50 Disassembly and reassembly
Display bezel
Removing display bezel
1 Follow the procedure in Before working inside your computer.
2 Remove the:
abase cover
bbattery
cWLAN card
dWWAN card (optional)
eDisplay hinge cover
fdisplay assembly
3 To remove the display bezel:
a Pry the display bezel at the base of the display [1].
b Lift the display bezel to release it [2].
c Pry the edges on the side of the display to release the display bezel [3, 4,5].
CAUTION: The adhesive used on the LCD bezel to seal it with the LCD itself, makes it hard to remove the bezel as the
adhesive is very strong and tends to stay stuck to the LCD portion and can peel the layers up or crack the glass when
trying to pry the two items apart.
Installing display bezel
1 Place the display bezel on the display assembly.
Disassembly and reassembly 51
NOTE: Remove the protective covering on the adhesive on the LCD bezel before placing on the display assembly.
2 Starting from a top corner, press on the display bezel and work around the entire bezel until it clicks on to the display assembly.
3 Install the:
adisplay assembly
bdisplay hinge cover
cWWAN card (optional)
dWLAN card
ebattery
fbase cover
4 Follow the procedure in After working inside your computer.
Display panel
Removing display panel
1 Follow the procedure in Before working inside your computer.
2 Remove the:
abase cover
bbattery
cWLAN card
dWWAN card (optional)
edisplay hinge cover
fdisplay assembly
gdisplay bezel
3 Remove the four M2x3 screws that secure the display panel to the display assembly [1] and lift to turn over the display panel to access
the display cable [2].
52 Disassembly and reassembly
4 To remove the display panel:
a Peel the conductive tape [1].
b Remove the adhesive strip that secures the display cable [2].
c Lift the latch and disconnect the display cable from the connector on the display panel [3] [4].
Installing display panel
1 Connect the display cable to the connector and ax the adhesive strip.
2 Ax the conductive tape to secure the display cable.
3 Replace the display panel to align with the screw holders on the display assembly.
4 Replace the four M2x3 screws to secure the display panel to the display back cover.
5 Install the:
adisplay bezel
bdisplay assembly
cdisplay hinge cover
dWLAN card
eWWAN card (optional)
fbattery
gbase cover
6 Follow the procedure in After working inside your computer.
Disassembly and reassembly 53
Display (eDP) cable
Removing display cable
1 Follow the procedure in Before working inside your computer.
2 Remove the:
abase cover
bbattery
cWLAN card
dWWAN card (optional)
edisplay hinge cover
fdisplay assembly
gdisplay bezel
hdisplay panel
3 Disconnect the camera cable from the connector on the camera module [1].
4 Peel the display cable to release it from adhesive and lift the display cable from the display back cover [2].
Installing display cable
1 Ax the display cable to the display back cover.
2 Connect the camera cable to the connector on camera module.
3 Install the:
54 Disassembly and reassembly
adisplay panel
bdisplay bezel
cdisplay assembly
ddisplay hinge cover
eWLAN card
fWWAN card (optional)
gbattery
hbase cover
4 Follow the procedure in After working inside your computer.
Camera
Removing camera
1 Follow the procedure in Before working inside your computer.
2 Remove the:
abase cover
bbattery
cWLAN card
dWWAN card (optional)
edisplay hinge cover
fdisplay assembly
gdisplay bezel
hdisplay panel
3 To remove the camera:
a Disconnect the camera cable from the connector on the camera module [1].
b Carefully pry and lift the camera module from the display back cover [2].
Disassembly and reassembly 55
Installing camera
1 Insert the camera into the slot on the display back cover.
2 Connect the camera cable to the connector on the camera module.
3 Install the :
adisplay panel
bdisplay bezel
cdisplay assembly
ddisplay hinge cover
eWLAN card
fWWAN card (optional)
gmemory module
hbattery
ibase cover
4 Follow the procedure in After working inside your computer.
56 Disassembly and reassembly
Display hinges
Removing display hinge
1 Follow the procedure in Before working inside your computer.
2 Remove the:
abase cover
bbattery
cWLAN card
dWWAN card (optional)
edisplay hinge cover
fdisplay assembly
gdisplay bezel
3 To remove the display hinge:
a Remove the 3 (M2.5x3) screws that secure the display hinge to the display assembly [1].
b Lift the display hinge from the display assembly [2].
c Repeat step a and step b to remove the other display hinge.
Disassembly and reassembly 57
Installing display hinge
1 Place the display hinge on the display assembly.
2 Replace the 3 (M2.5x3) screws to secure the display hinge to the display assembly.
3 Repeat step 1 and step 2 to install the other display hinge.
4 Install the:
adisplay bezel
bdisplay assembly
cdisplay hinge cover
dWLAN card
eWWAN card (optional)
fbattery
gbase cover
5 Follow the procedure in After working inside your computer.
Display back cover assembly
Removing the display back cover assembly
1 Follow the procedure in Before working inside your computer.
2 Remove the:
abase cover
bbattery
cWLAN card
dWWAN card (optional)
edisplay hinge cover
fdisplay assembly
gdisplay bezel
hdisplay panel
idisplay hinge
jdisplay cable
kcamera
The display back cover assembly is the remaining component, after removing all the components.
58 Disassembly and reassembly
Installing the display back cover assembly
1 Place the display back cover assembly on a at surface.
2 Install the:
acamera
bdisplay cable
cdisplay hinge
ddisplay panel
edisplay bezel
fdisplay assembly
gdisplay hinge cover
hWLAN card
iWWAN card (optional)
jbattery
kbase cover
3 Follow the procedure in After working inside your computer.
Palm rest
Removing palm rest
1 Follow the procedure in Before working inside your computer.
2 Remove the:
aSIM card
bbase cover
cbattery
dmemory module
ehard drive
fSSD card
gSSD frame
hWLAN card
iWWAN card (optional)
jkeyboard lattice
kkeyboard
lheat sink assembly
mchassis frame
nsystem board
odisplay hinge cover
pdisplay assembly
3 The palm rest is the remaining component after removing all the components.
Disassembly and reassembly 59
Installing palm rest
1 Place the palm rest on a at surface.
2 Install the:
adisplay assembly
bdisplay hinge cover
csystem board
dchassis frame
eheat sink assembly
fkeyboard
gkeyboard lattice
hWWAN card (optional)
iWLAN card
jSSD frame
kSSD card
lhard drive
mmemory module
nbattery
obase cover
pSIM card
3 Follow the procedure in After working inside your computer.
60 Disassembly and reassembly
Technical specications
NOTE: Oerings may vary by region. For more information regarding the conguration of your computer in:
• Windows 10, click or tap Start > Settings > System > About.
Topics:
• System specications
• Processor specications
• Memory specications
• Storage specications
• Audio specications
• Video specication
• Camera specications
• Communication specications
• Ports and connectors specications
• Display specications
• Keyboard specications
• Touch pad specications
• Battery specications
• AC Adapter specications
• Physical specications
• Environmental specications
System specications
Feature Specication
Processor type AMD Ryzen 7/5/3 PRO Processors
System Chipset Integrated with processor
Processor specications
The Latitude 5495 system is built with AMD processors.
Table 2. Processor specications
Supported Processor List
Ryzen 3 PRO 2300U (4C/4T/6CU 2.0/3.4G)
Ryzen 5 PRO 2500U (4C/8T/8CU 2.0/3.6G)
Ryzen 7 PRO 2700U (4C/8T/10CU 2.2/3.8G)
3
Technical specications 61
Memory specications
Your computer supports a maximum of 32 GB of memory.
Table 3. Memory specications
Minimum Memory Conguration 4 GB
Maximum Memory Conguration 32 GB
Number of slots 2 SoDIMM slots
Maximum memory supported per slot 16 GB
Memory options 4 GB — 1 x 4GB
8 GB — 2 x 4 GB or 1 x 8 GB
16 GB — 2 x 8 GB or 1 x 16 GB
32 GB — 2 x 16 GB
Type DDR4
Speed 2400 MHz
Storage specications
Your system supports the following storage options:
• 500GB 7200RPM HDD 2.5” 7mm
• 1TB 5400RPM HDD 2.5” 7mm
• 500GB 7200RPM OPAL SED FIPS 2.5” 7mm
• 128GB SSD SATA M.2 2280 Class 20
• 256GB SSD SATA M.2 2280 Class 20
• 512GB SSD SATA M.2 2280 Class 20
• 512GB SSD OPAL SED M.2 2280 Class 20
• 256GB PCIe/NVMe SSD M.2 2280 Class 40
• 512GB PCIe/NVMe SSD M.2 2280 Class 40
• 512GB PCIe/NVMe OPAL SED M.2 2280 Class 40
Audio specications
Feature Specication
Types High-denition audio
Controller Realtek ALC3246
Internal interface • Universal Audio Jack
• High Quality Speakers
• Noise reducing array microphones
• Volume control buttons, supports hot-key keyboard button
External interface Stereo headset/mic combo
Speakers Two
62 Technical specications
Feature Specication
Volume controls Hot keys
Video specication
Integrated
Feature Specication
Type Integrated on system board, hardware accelerated
UMA controller AMD Radeon Vega
Bus type Integrated video
External display
support
eDP (internal), HDMI 2.0 (UMA) / HDMI 2.0 (Discrete), VGA via Optional Type-C Port (DisplayPort)
Discrete
Feature Specication
Type Discrete
DSC controller AMD Radeon 540, GDDR5
Graphics memory 2GB – GDDR5
Bus type PCIe 3.0
Camera specications
This topic lists out the detailed camera specications for your system.
Table 4. Camera specications
Camera type HD xed focus
IR Camera Optional
Sensor type CMOS sensor technology
Resolution: Motion video Up to 1280 X 720 (1 MP)
Resolution: Still image Up to 1280 X 720 (1 MP)
Imaging rate Up to 30 frames per second
NOTE: The system is oered with no camera in one of the congurations.
Communication specications
Features Specication
Network adapter 10/100/1000 Mb/s Ethernet (RJ-45)
Wireless LAN
Options • Qualcomm QCA61x4A 802.11ac Dual Band (2x2) Wireless Adapter+ Bluetooth 4.1
Technical specications 63
Features Specication
• Qualcomm QCA61x4A Extended Range 802.11ac MU-MINO Dual Band (2x2) Wi-Fi + Bluetooth 4.1 LE
Optional Mobile
Broadband Options • Qualcomm® Snapdragon™ X7 LTE-A (DW5811e) (EMEA/APJ/ROW)
• Qualcomm® Snapdragon™ X7 LTE-A (DW5811e) for AT&T, Verizon & Sprint, US
• Qualcomm® Snapdragon™ X7 HSPA+ (DW5811e) (Indonesia)
• Qualcomm® Snapdragon™ X7 LTE-A (DW5816e) (Japan/ANZ/China/India)
Ports and connectors specications
Table 5. Ports and Connectors
USB Three USB 3.1 Gen 1 (one with PowerShare)
Video One VGA, HDMI 2.0 (UMA) / HDMI 2.0 (Discrete)
Network One RJ-45
Modem NA
Expansion SD 4.0 Memory card reader
Smart Card Reader Yes (optional)
Touch Fingerprint Reader Yes (optional)
Contactless card reader Yes (optional)
Audio Universal Audio Jack
Docking DisplayPort over USB Type-C
Noble Wedge Lock slot
Display specications
This topic lists the supported display options.
• 14.0" FHD WVA (1920 x 1080) Anti-glare (16:9) WLED, 220 nits, Carbon Fiber Reinforced Polymer LCD Back
• 14.0" HD (1366 x 768) Anti-glare (16:9) WLED, 220 nits, Carbon Fiber Reinforced Polymer LCD Back
• 14.0" FHD WVA (1920 x 1080) Embedded Touch Display with Truelife (OTP Lite), 220 nits, Carbon Fiber Reinforced Polymer LCD Back
Keyboard specications
Table 6. Keyboard specications
Number of keys 82 (US), 83 (UK), 84 (BZ), 86 (JP)
Size Full sized
X= 19.05 mm key pitch
Y= 19.05 mm key pitch
Backlit keyboard option Yes (optional)
64 Technical specications
Touch pad specications
Table 7. Touch Pad
Dimensions Width: 99.5 mm
Height: 53 mm
Interface Inter-Integrated Circuit
Multi-Touch Support 4 ngers
Battery specications
This topic lists out the detailed battery specications.
Table 8. Battery specications
42 WHr 51 WHr 68 WHr 4 cell Long Cycle Life
Battery
Battery Type Li-ion/Prismatic Li-ion/Polymer Li-ion/Polymer Li-polymer
Dimension:
Length 181mm (7.126") 181mm (7.126") 233mm (9.17") 233mm (9.17")
Width 95.9mm (3.78") 95.9mm ( 3.78") 95.9mm ( 3.78") 95.9mm ( 3.78")
Height 7.05mm (0.28") 7.05mm (0.28") 7.05mm (0.28") 7.05mm (0.28")
Weight 210.00 g 250.00 g 340.00 g 340.00 g
Voltage 11.4VDC 11.4VDC 7.6VDC 7.6VDC
Typical Amp-hour
capacity
3.684Ahr 4.473Ahr 8.947Ahr 8.947Ahr
Typical Watt-hour
capacity
42 Whr 51 Whr 68 Whr 68 Whr
Operating time • 0°C to 35°C (32°F
to 95°F)
• Charge: 0 °C to
50 °C (32 °F to
122 °F)
• Discharge: 0 °C to
70 °C (32 °F to
158 °F)
• 0°C to 35°C (32°F
to 95°F)
• Charge: 0 °C to
50 °C (32 °F to
122 °F)
• Discharge: 0 °C to
70 °C (32 °F to
158 °F)
• 0°C to 35°C (32°F
to 95°F)
• Charge: 0 °C to
50 °C (32 °F to
122 °F)
• Discharge: 0 °C to
70 °C (32 °F to
158 °F)
• 0°C to 35°C (32°F
to 95°F)
• Charge: 0 °C to
50 °C (32 °F to
122 °F)
• Discharge: 0 °C to
70 °C (32 °F to
158 °F)
Temperature
range:Operating
Charge: 0 °C to 50 °C, 32 °F to 122 °F, Discharge: 0 °C to 70 °C, 32 °F to 158 °F
Temperature range: Non-
Operating
-20 °C to 65 °C (-4 °F to 149 °F )
Charging time
( ExpressCharge )
0~15degC: 4 hour, 16~45degC: 2 hours, 46~60degC: 3 hours
ExpressCharge Capable Yes Yes Yes No
BATTMAN Capable Yes
Life span (approximate) Standard pack : 1 year warranty for 300 cycles, LCL pack : 3 year warranty for 1000 cycles (68 Whr only)
Technical specications 65
AC Adapter specications
Feature Specication
Type 65 W and 90 W
Input voltage 100 V AC to 240 V AC
Input current
(maximum) 65 W 1.7 A
90 W 1.6 A
Adapter size 7.4mm
Input frequency 50 Hz to 60 Hz
Output current 65 W 3.34 A
90 W 4.62 A
Rated output
voltage
19.5 V DC
Temperature range
(Operating)
0°C to 40°C (32°F to 104°F)
Temperature range
(Non-Operating)
–40°C to 70°C (–40°F to 158°F)
Physical specications
This topic lists out the dimensions of the computer in detail.
System dimension Non touch
Weight (pounds/
kilogram)
Start from 3.56 lb/1.62 kg
Dimensions inches:
Height • Front – 20.3 mm (0.8 inch)
• Back – 22.45 mm (0.9 inch)
Width 333.4 mm (13.12 inch)
Depth 228.9 mm (9.01 inch)
NOTE: System weight and shipping weight is based on a typical conguration and may vary based on the actual conguration.
Environmental specications
Temperature Specications
Operating 0°C to 35°C (32°F to 95°F)
Storage –40°C to 65°C (–40°F to 149°F)
66 Technical specications
Relative humidity
(maximum)
Specications
Operating 10 % to 90 % (non condensing)
Storage 5 % to 95 % (non condensing)
Altitude
(maximum)
Specications
Operating 0 m to 3048 m (0 ft to 10,000 ft)
Non-operating 0 m to 10,668 m (0 ft to 35,000 ft)
Airborne
contaminant level
G1 as dened by ISA-71.04–1985
Technical specications 67
Technology and components
This chapter details the technology and components available in the system.
Topics:
• DDR4
• HDMI 2.0
• USB features
• USB Type-C
DDR4
DDR4 (double data rate fourth generation) memory is a higher-speed successor to the DDR2 and DDR3 technologies and allows up to 512
GB in capacity, compared to the DDR3's maximum of 128 GB per DIMM. DDR4 synchronous dynamic random-access memory is keyed
dierently from both SDRAM and DDR to prevent the user from installing the wrong type of memory into the system.
DDR4 needs 20 percent less or just 1.2 volts, compared to DDR3 which requires 1.5 volts of electrical power to operate. DDR4 also supports
a new, deep power-down mode that allows the host device to go into standby without needing to refresh its memory. Deep power-down
mode is expected to reduce standby power consumption by 40 to 50 percent.
DDR4 Details
There are subtle dierences between DDR3 and DDR4 memory modules, as listed below.
Key notch dierence
The key notch on a DDR4 module is in a dierent location from the key notch on a DDR3 module. Both notches are on the insertion edge
but the notch location on the DDR4 is slightly dierent, to prevent the module from being installed into an incompatible board or platform.
Figure 1. Notch dierence
Increased thickness
DDR4 modules are slightly thicker than DDR3, to accommodate more signal layers.
4
68 Technology and components
Figure 2. Thickness dierence
Curved edge
DDR4 modules feature a curved edge to help with insertion and alleviate stress on the PCB during memory installation.
Figure 3. Curved edge
Memory Errors
Memory errors on the system display the new ON-FLASH-FLASH or ON-FLASH-ON failure code. If all memory fails, the LCD does not
turn on. Troubleshoot for possible memory failure by trying known good memory modules in the memory connectors on the bottom of the
system or under the keyboard, as in some portable systems.
HDMI 2.0
This topic explains the HDMI 2.0 and its features along with the advantages.
HDMI (High-Denition Multimedia Interface) is an industry-supported, uncompressed, all-digital audio/video interface. HDMI provides an
interface between any compatible digital audio/video source, such as a DVD player, or A/V receiver and a compatible digital audio and/or
video monitor, such as a digital TV (DTV). The intended applications for HDMI TVs, and DVD players. The primary advantage is cable
reduction and content protection provisions. HDMI supports standard, enhanced, or high-denition video, plus multichannel digital audio on
a single cable.
NOTE: The HDMI 2.0 will provide 5.1 channel audio support.
HDMI 2.0 Features
•HDMI Ethernet Channel - Adds high-speed networking to an HDMI link, allowing users to take full advantage of their IP-enabled
devices without a separate Ethernet cable
•Audio Return Channel - Allows an HDMI-connected TV with a built-in tuner to send audio data "upstream" to a surround audio system,
eliminating the need for a separate audio cable
•3D - Denes input/output protocols for major 3D video formats, paving the way for true 3D gaming and 3D home theater applications
•Content Type - Real-time signaling of content types between display and source devices, enabling a TV to optimize picture settings
based on content type
•Additional Color Spaces - Adds support for additional color models used in digital photography and computer graphics
Technology and components 69
•4K Support - Enables video resolutions far beyond 1080p, supporting next-generation displays that will rival the Digital Cinema systems
used in many commercial movie theaters
•HDMI Micro Connector - A new, smaller connector for phones and other portable devices, supporting video resolutions up to 1080p
•Automotive Connection System - New cables and connectors for automotive video systems, designed to meet the unique demands of
the motoring environment while delivering true HD quality
Advantages of HDMI
• Quality HDMI transfers uncompressed digital audio and video for the highest, crispest image quality.
• Low -cost HDMI provides the quality and functionality of a digital interface while also supporting uncompressed video formats in a
simple, cost-eective manner
• Audio HDMI supports multiple audio formats from standard stereo to multichannel surround sound
• HDMI combines video and multichannel audio into a single cable, eliminating the cost, complexity, and confusion of multiple cables
currently used in A/V systems
• HDMI supports communication between the video source (such as a DVD player) and the DTV, enabling new functionality
USB features
Universal Serial Bus, or USB, was introduced in 1996. It dramatically simplied the connection between host computers and peripheral
devices like mice, keyboards, external drivers, and printers.
Let's take a quick look on the USB evolution referencing to the table below.
Table 9. USB evolution
Type Data Transfer Rate Category Introduction Year
USB 3.0/USB 3.1 Gen 1 5 Gbps Super Speed 2010
USB 2.0 480 Mbps High Speed 2000
USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB)
For years, the USB 2.0 has been rmly entrenched as the de facto interface standard in the PC world with about 6 billion devices sold, and
yet the need for more speed grows by ever faster computing hardware and ever greater bandwidth demands. The USB 3.0/USB 3.1 Gen 1
nally has the answer to the consumers' demands with a theoretically 10 times faster than its predecessor. In a nutshell, USB 3.1 Gen 1
features are as follows:
• Higher transfer rates (up to 5 Gbps)
• Increased maximum bus power and increased device current draw to better accommodate power-hungry devices
• New power management features
• Full-duplex data transfers and support for new transfer types
• Backward USB 2.0 compatibility
• New connectors and cable
The topics below cover some of the most commonly asked questions regarding USB 3.0/USB 3.1 Gen 1.
70 Technology and components
Speed
Currently, there are 3 speed modes dened by the latest USB 3.0/USB 3.1 Gen 1 specication. They are Super-Speed, Hi-Speed and Full-
Speed. The new SuperSpeed mode has a transfer rate of 4.8Gbps. While the specication retains Hi-Speed, and Full-Speed USB mode,
commonly known as USB 2.0 and 1.1 respectively, the slower modes still operate at 480Mbps and 12Mbps respectively and are kept to
maintain backward compatibility.
USB 3.0/USB 3.1 Gen 1 achieves the much higher performance by the technical changes below:
• An additional physical bus that is added in parallel with the existing USB 2.0 bus (refer to the picture below).
• USB 2.0 previously had four wires (power, ground, and a pair for dierential data); USB 3.0/USB 3.1 Gen 1 adds four more for two pairs
of dierential signals (receive and transmit) for a combined total of eight connections in the connectors and cabling.
• USB 3.0/USB 3.1 Gen 1 utilizes the bidirectional data interface, rather than USB 2.0's half-duplex arrangement. This gives a 10-fold
increase in theoretical bandwidth.
With today's ever increasing demands placed on data transfers with high-denition video content, terabyte storage devices, high megapixel
count digital cameras etc., USB 2.0 may not be fast enough. Furthermore, no USB 2.0 connection could ever come close to the 480Mbps
theoretical maximum throughput, making data transfer at around 320Mbps (40MB/s) — the actual real-world maximum. Similarly, USB
3.0/USB 3.1 Gen 1 connections will never achieve 4.8Gbps. We will likely see a real-world maximum rate of 400MB/s with overheads. At this
speed, USB 3.0/USB 3.1 Gen 1 is a 10x improvement over USB 2.0.
Applications
USB 3.0/USB 3.1 Gen 1 opens up the laneways and provides more headroom for devices to deliver a better overall experience. Where USB
video was barely tolerable previously (both from a maximum resolution, latency, and video compression perspective), it's easy to imagine
that with 5-10 times the bandwidth available, USB video solutions should work that much better. Single-link DVI requires almost 2Gbps
throughput. Where 480Mbps was limiting, 5Gbps is more than promising. With its promised 4.8Gbps speed, the standard will nd its way
into some products that previously weren't USB territory, like external RAID storage systems.
Listed below are some of the available SuperSpeed USB 3.0/USB 3.1 Gen 1 products:
• External Desktop USB 3.0/USB 3.1 Gen 1 Hard Drives
• Portable USB 3.0/USB 3.1 Gen 1 Hard Drives
• USB 3.0/USB 3.1 Gen 1 Drive Docks & Adapters
• USB 3.0/USB 3.1 Gen 1 Flash Drives & Readers
• USB 3.0/USB 3.1 Gen 1 Solid-state Drives
Technology and components 71
• USB 3.0/USB 3.1 Gen 1 RAIDs
• Optical Media Drives
• Multimedia Devices
• Networking
• USB 3.0/USB 3.1 Gen 1 Adapter Cards & Hubs
Compatibility
The good news is that USB 3.0/USB 3.1 Gen 1 has been carefully planned from the start to peacefully co-exist with USB 2.0. First of all,
while USB 3.0/USB 3.1 Gen 1 species new physical connections and thus new cables to take advantage of the higher speed capability of
the new protocol, the connector itself remains the same rectangular shape with the four USB 2.0 contacts in the exact same location as
before. Five new connections to carry receive and transmitted data independently are present on USB 3.0/USB 3.1 Gen 1 cables and only
come into contact when connected to a proper SuperSpeed USB connection.
Windows 8/10 will be bringing native support for USB 3.1 Gen 1 controllers. This is in contrast to previous versions of Windows, which
continue to require separate drivers for USB 3.0/USB 3.1 Gen 1 controllers.
Microsoft announced that Windows 7 would have USB 3.1 Gen 1 support, perhaps not on its immediate release, but in a subsequent Service
Pack or update. It is not out of the question to think that following a successful release of USB 3.0/USB 3.1 Gen 1 support in Windows 7,
SuperSpeed support would trickle down to Vista. Microsoft has conrmed this by stating that most of their partners share the opinion that
Vista should also support USB 3.0/USB 3.1 Gen 1.
Advantages of Displayport over USB Type-C
• Full DisplayPort audio/video (A/V) performance (up to 4K at 60Hz)
• SuperSpeed USB (USB 3.1) data
• Reversible plug orientation and cable direction
• Backwards compatibility to VGA, DVI with adaptors
• Supports HDMI 2.0a and is backwards compatible with previous versions
USB Type-C
USB Type-C is a new, tiny physical connector. The connector itself can support various exciting new USB standard like USB 3.1 and USB
power delivery (USB PD).
Alternate Mode
USB Type-C is a new connector standard that's very small. It's about a third the size of an old USB Type-A plug. This is a single connector
standard that every device should be able to use. USB Type-C ports can support a variety of dierent protocols using “alternate modes,”
which allows you to have adapters that can output HDMI, VGA, DisplayPort, or other types of connections from that single USB port
USB Power Delivery
The USB PD specication is also closely intertwined with USB Type-C. Currently, smartphones, tablets, and other mobile devices often use
a USB connection to charge. A USB 2.0 connection provides up to 2.5 watts of power — that'll charge your phone, but that's about it. A
laptop might require up to 60 watts, for example. The USB Power Delivery specication ups this power delivery to 100 watts. It's bi-
directional, so a device can either send or receive power. And this power can be transferred at the same time the device is transmitting
data across the connection.
This could spell the end of all those proprietary laptop charging cables, with everything charging via a standard USB connection. You could
charge your laptop from one of those portable battery packs you charge your smartphones and other portable devices from today. You
72 Technology and components
could plug your laptop into an external display connected to a power cable, and that external display would charge your laptop as you used
it as an external display — all via the one little USB Type-C connection. To use this, the device and the cable have to support USB Power
Delivery. Just having a USB Type-C connection doesn't necessarily mean they do.
USB Type-C and USB 3.1
USB 3.1 is a new USB standard. USB 3's theoretical bandwidth is 5 Gbps, while USB 3.1 Gen2 is10Gbps . That's double the bandwidth, as
fast as a rst-generation Thunderbolt connector. USB Type-C isn't the same thing as USB 3.1. USB Type-C is just a connector shape, and
the underlying technology could just be USB 2 or USB 3.0. In fact, Nokia's N1 Android tablet uses a USB Type-C connector, but underneath
it's all USB 2.0 — not even USB 3.0. However, these technologies are closely related.
Technology and components 73
Software
This chapter details the supported operating systems along with instructions on how to install the drivers.
Topics:
• Operating system congurations
• Downloading Windows drivers
Operating system congurations
This topic lists the operating system supported by your system.
Table 10. Operating systems
Microsoft Windows Windows 10 Pro 64–bit
Windows 10 Home 64–bit
Other Ubuntu 16.04 LTS 64–bit
Downloading Windows drivers
1 Turn on the notebook.
2 Go to Dell.com/support.
3 Click Product Support, enter the Service Tag of your notebook, and then click Submit.
NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your notebook model.
4 Click Drivers and Downloads.
5 Select the operating system installed on your notebook.
6 Scroll down the page and select the driver to install.
7 Click Download File to download the driver for your notebook.
8 After the download is complete, navigate to the folder where you saved the driver le.
9 Double-click the driver le icon and follow the instructions on the screen.
Chipset driver
The chipset driver helps the system identify the components and install necessary drivers accurately. Verify that the chipset was installed in
the system by checking the below controllers. Many of the common devices are visible under Other Devices if no drivers are installed. The
unknown devices disappear once you install the chipset driver.
Make sure to install the following drivers, some of them may exist by default.
• AMD Audio CoProcessor
• AMD GPIO Controller
• AMD High Denition Audio Controller
5
74 Software
Serial IO driver
Verify if the drivers for Touchpad, IR camera, and keyboard and are installed.
Figure 4. Serial IO driver
Graphics controller driver
Verify if the graphics controller drivers are already installed in the computer.
Figure 5. Graphics controller driver
USB drivers
Verify if the USB drivers are already installed in the computer.
Software 75
Network drivers
Install the WLAN and Bluetooth drivers from the Dell support site.
Table 11. Network drivers
Before installation After installation
Audio drivers
Verify if audio drivers are already installed in the computer.
76 Software
Figure 6. Audio drivers
Security drivers
This section lists the security devices in the Device Manager.
Security device drivers
Verify if the security device drivers are installed in the computer.
Software 77
System setup options
NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not appear.
Topics:
• Boot Sequence
• Navigation keys
• System Setup overview
• Accessing System Setup
• General screen options
• System Conguration screen options
• Security screen options
• Secure Boot screen options
• Performance screen options
• Power Management screen options
• POST Behavior screen options
• Virtualization support screen options
• Wireless screen options
• Maintenance screen options
• Updating the BIOS in Windows
• Updating your system BIOS using a USB ash drive
• System and setup password
Boot Sequence
Boot Sequence allows you to bypass the System Setup–dened boot device order and boot directly to a specic device (for example:
optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can:
• Access System Setup by pressing F2 key
• Bring up the one-time boot menu by pressing F12 key
The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are:
• Removable Drive (if available)
• STXXXX Drive
NOTE: XXX denotes the SATA drive number.
• Optical Drive (if available)
• SATA Hard Drive (if available)
• Diagnostics
NOTE: Choosing Diagnostics, will display the ePSA diagnostics screen.
The boot sequence screen also displays the option to access the System Setup screen.
6
78 System setup options
Navigation keys
NOTE: For most of the System Setup options, changes that you make are recorded but do not take eect until you restart the
system.
Keys Navigation
Up arrow Moves to the previous eld.
Down arrow Moves to the next eld.
Enter Selects a value in the selected eld (if applicable) or follow the link in the eld.
Spacebar Expands or collapses a drop‐down list, if applicable.
Tab Moves to the next focus area.
NOTE: For the standard graphics browser only.
Esc Moves to the previous page until you view the main screen. Pressing Esc in the main screen displays a message
that prompts you to save any unsaved changes and restarts the system.
System Setup overview
System Setup allows you to:
• Change the system conguration information after you add, change, or remove any hardware in your computer.
• Set or change a user-selectable option such as the user password.
• Read the current amount of memory or set the type of hard drive installed.
Before you use System Setup, it is recommended that you write down the System Setup screen information for future reference.
CAUTION: Unless you are an expert computer user, do not change the settings for this program. Certain changes can cause your
computer to work incorrectly.
Accessing System Setup
1 Turn on (or restart) your computer.
2 After the white Dell logo appears, press F2 immediately.
The System Setup page is displayed.
NOTE: If you wait too long and the operating system logo appears, wait until you see the desktop. Then, shut down or
restart your computer and try again.
NOTE: After the Dell logo appears, you can also press F12 and then select BIOS setup.
General screen options
This section lists the primary hardware features of your computer.
Option Description
System Information This section lists the primary hardware features of your computer.
• System Information: Displays Product Name, BIOS Version, Service Tag, Asset Tag, Ownership Tag, Ownership
Date, Manufacture Date, and the Express Service Code, signed rmware update.
• Memory Information: Displays Memory Installed, Memory Available, Memory Speed, Memory Channels Mode,
Memory Technology, DIMM ASize, DIMM B Size,
System setup options 79
Option Description
• Processor Information: Displays Processor Type, Core Count, Processor ID, Microcode Version, Current Clock
Speed, Minimum Clock Speed, Maximum Clock Speed, Processor L2 Cache, Processor L3 Cache,
Simultaneous Multi-Threading Capable, and 64-Bit Technology.
• Device Information: Displays Primary Hard Drive, MiniCard SSD Device, LOM MAC Address, Audio controller,
Wi- Device, Cellular Device, Bluetooth Device.
• Video Device Information: Video controller, video BIOS version, Video Memory, Panel type, and Native
Resolution
Battery Information Displays the battery status and health of the battery connected to the computer.
Date/Time Allows you to change the date and time.
Boot Sequence Allows you to change the order in which the computer attempts to nd an operating system.
• Diskette Drive
• Internal HDD
• USB Storage Device
• CD/DVD/CD-RW Drive
• Onboard NIC
Advanced Boot
Options
This option allows you the legacy option ROMs to load. By default, the Enable Legacy Option ROMs is disabled.
BIOS Setup
Advanced mode
This option enables you to select the "BIOS Setup Advanced mode" option
System Conguration screen options
Option Description
Integrated NIC Allows you to congure the integrated network controller. The options are:
• Disabled
• Enabled
•Enabled with PXE: This option is enabled by default.
SATA Operation Allows you to congure the internal SATA hard-drive controller. The options are:
• Disabled
•AHCI: This option is enabled by default.
Drives Allows you to congure the drives on board. All drives are enabled by default. The options are:
•SATA (default)
•M.2 PCIe SSD (default)
SMART Reporting This eld controls whether hard drive errors for integrated drives are reported during system startup. This
technology is part of the SMART (Self Monitoring Analysis and Reporting Technology) specication. This option is
disabled by default.
• Enable SMART Reporting
USB Conguration This is an optional feature.
This eld congures the integrated USB controller. If Boot Support is enabled, the system is allowed to boot any
type of USB Mass Storage Devices (HDD, memory key, oppy).
80 System setup options
Option Description
If USB port is enabled, device attached to this port is enabled and available for OS.
If USB port is disabled, the OS cannot see any device attached to this port.
The options are:
•Enable USB Boot Support: This option is enabled by default.
•Enable External USB Port: This option is enabled by default.
NOTE: USB keyboard and mouse always work in the BIOS setup irrespective of these settings.
USB PowerShare This eld congures the USB PowerShare feature behavior. This option allows you to charge external devices using
the stored system battery power through the USB PowerShare port. The option "Enable USB Power Share" is not
enabled by default.
Touch Screen This option is enabled by default.
Audio All the options under are selected by default:
• Enable Audio
• Enable Microphone
• Enable Internal Speaker
Keyboard
Illumination
The options are:
• Disabled
• DIM
•Bright (default)
Security screen options
Option Description
Admin Password Allows you to set, change, or delete the administrator (admin) password.
NOTE: You must set the admin password before you set the system or hard drive password. Deleting the
admin password automatically deletes the system password and the hard drive password.
NOTE: Successful password changes take eect immediately.
Default setting: Not set
System Password Allows you to set, change or delete the system password.
NOTE: Successful password changes take eect immediately.
Default setting: Not set
SATA Allows you to set, change, or delete the SATA password.
NOTE: Successful password changes take eect immediately.
Default setting: Not set
Strong Password Allows you to enforce the option to always set strong passwords.
System setup options 81
Option Description
Default Setting: Enable Strong Password is not selected.
NOTE: If Strong Password is enabled, Admin and System passwords must contain at least one uppercase
character, one lowercase character and be at least 8 characters long.
Password
Conguration
Allows you to determine the minimum and maximum length of Administrator and System passwords.
Password Bypass Allows you to enable or disable the permission to bypass the System and the Internal HDD password, when they
are set. The options are:
• Disabled
• Reboot bypass
Default setting: Disabled
Password Changes Allows you to enable the disable permission to the System and Hard Drive passwords when the admin password is
set.
Default setting: Enable Non-Admin Password Changes is selected.
Non-Admin Setup
Changes
Allows you to determine whether changes to the setup options are allowed when an Administrator Password is set.
If disabled the setup options are locked by the admin password. The option “Allow Wireless Switch changes" is
disabled by default
UEFI Capsule
Firmware Updates
Allows yout to control whether this system allows BIOS updates via UEFI capsule update packages.
•Enable UEFI Capsule Firmware Updates (enabled by default)
Computrace Allows you to activate or disable the optional Computrace software The options are:
• Deactivate computrance
• Disable computrance
• Activate computrance
NOTE: The Activate and Disable options will permanently activate or disable the feature and no further
changes will be allowed
Enable Admin
Setup Lockout
Allows you to prevent users from entering Setup when an Administrator password is set.
Default Setting: Disabled
Secure Boot screen options
Option Description
Secure Boot The option Enable Secure Boot is selected by default.
Expert Key
Management
Allows you to manipulate the security key databases only if the system is in Custom Mode. The Enable Custom
Mode option is disabled by default. The options are:
• PK
•KEK (default)
•db (default)
•dbx (default)
If you enable the Custom Mode, the relevant options for PK, KEK, db, and dbx appear. The options are:
82 System setup options
Option Description
•Save to File—Saves the key to a user-selected le
•Replace from File—Replaces the current key with a key from a user-selected le
•Append from File—Adds a key to the current database from a user-selected le
•Delete—Deletes the selected key
•Reset All Keys—Resets to default setting
•Delete All Keys—Deletes all the keys
NOTE: If you disable the Custom Mode, all the changes made will be erased and the keys will restore to
default settings.
Performance screen options
Option Description
C-States support Allows you to enable or disable the additional processor sleep states.
•Enable C-State control
Default setting: The option is enabled.
AMD Turbo Core
Technology
Allows you to enable or disable the AMD Turbo Core Technology.
• Enable AMD Turbo Core Technology
Default setting: The option is enabled.
Power Management screen options
Option Description
AC Behavior Allows you to enable or disable the computer from turning on automatically when an AC adapter is connected.
Default setting: Wake on AC is not selected.
Auto On Time Allows you to set the time at which the computer must turn on automatically. The options are:
• Disabled
• Every Day
• Weekdays
• Select Days
Default setting: Disabled
USB Wake Support Allows you to enable USB devices to wake the system from Standby.
NOTE: This feature is only functional when the AC power adapter is connected. If the AC power adapter
is removed during Standby, the system setup removes power from all the USB ports to conserve battery
power.
•Enable USB Wake Support (default)
•Wake on Dell USB-C Dock (default)
Wireless Radio
Control
Allows you to enable or disable the feature that automatically switches from wired or wireless networks without
depending on the physical connection.
System setup options 83
Option Description
• Control WLAN Radio
• Control WWAN Radio
Default setting: The options are disabled.
Wake on LAN/
WLAN
Allows you to enable or disable the feature that powers on the computer from the O state when triggered by a
LAN signal.
• Disabled
• LAN Only
• WLAN Only
• LAN or WLAN
• LAN with PXE Boot
Default setting: Disabled
Block Sleep This option lets you block entering to sleep in operating system environment.
Block Sleep
Default setting: This option is disabled
Peak Shift The Enable Peak Shift option enables you to minimize the AC power consumption during the peak power times of
day. After you enable this option, your system runs only in battery even if the AC is attached.
Advanced Battery
Charge
Conguration
The Enable Advanced Battery Charge Conguration option enables you to maximize the battery health. By
enabling this option, your system uses the standard charging algorithm and other techniques, during the non-work
hours to improve the battery health.
Disabled
Default setting: Disabled
Primary Battery
Charge
Conguration
Allows you to select the charging mode for the battery. The options are:
•Adaptive (default)
• Standard — Fully charges your battery at a standard rate.
• ExpressCharge — The battery charges over a shorter period of time using Dell’s fast charging technology. This
option is enabled by default.
• Primarily AC use
• Custom
If Custom Charge is selected, you can also congure Custom Charge Start and Custom Charge Stop.
NOTE: All charging mode may not be available for all the batteries. To enable this option, disable the
Advanced Battery Charge Conguration option.
POST Behavior screen options
Option Description
Adapter Warnings Allows you to enable or disable the system setup (BIOS) warning messages when you use certain power adapters.
Default setting: Enable Adapter Warnings
84 System setup options
Option Description
Keypad
(Embedded)
Allows you to choose one of two methods to enable the keypad that is embedded in the internal keyboard.
• Fn Key Only: This option is enabled by default.
• By Numlock
NOTE: When setup is running, this option has no eect. Setup works in Fn Key Only mode.
Numlock Enable Allows you to enable the Numlock option when the computer boots.
Enable Numlock. This option is enabled by default.
Fn Lock Options Allows you to let hot key combinations Fn + Esc toggle the primary behavior of F1–F12, between their standard
and secondary functions. If you disable this option, you cannot toggle dynamically the primary behavior of these
keys. The available options are:
•Fn Lock (default)
•Lock Mode Disable/Standard (default)
• Lock Mode Enable/Secondary
Fastboot Allows you to speed up the boot process by bypassing some of the compatibility steps. The options are:
•Minimal (default)
• Thorough
• Auto
Extended BIOS
POST Time
Allows you to create an additional preboot delay. The options are:
•0 seconds. This option is enabled by default.
• 5 seconds
• 10 seconds
Full Screen Logo This option will display full screen logo if your image match screen resolution
• Full Screen Logo
Warnings and Error This option will cause the boot process to only pause when warnings or errors are detected.
• Prompt on Warnings and Errors This option is enabled by default.
• Continue on Warnings
• Continue on Warnings and Errors
NOTE: Error deemed critical to the operation of the system hardware will always halt the system.
Mouse/Touchpad Options:
• Serial Mouse
• PS/2 Mouse
•Touchpad and PS/2 Mouse (default)
Sign of Life The option Early Keyboard Backlight is selected by degault.
System setup options 85
Virtualization support screen options
Option Description
AMD-V Technology The option Enable AMD-V Technology is selected by default.
AMD-Vi Technology The option Enable AMD-Vi Technology is selected by default.
Wireless screen options
Option Description
Wireless Switch Allows to set the wireless devices that can be controlled by the wireless switch. The options are:
• WWAN
• GPS on WWAN Module
• WLAN
• Bluetooth
All the options are enabled by default.
NOTE: For WLAN and WiGig enable or disable controls are tied together and they cannot be enabled or
disabled independently.
Wireless Device
Enable
Allows you to enable or disable the internal wireless devices.
• WWAN/GPS
• WLAN
• Bluetooth
All the options are enabled by default.
Maintenance screen options
Option Description
Service Tag Displays the Service Tag of your computer.
Asset Tag Allows you to create a system asset tag if an asset tag is not already set. This option is not set by default.
BIOS Downgrade This controls ashing of the system rmware to previous revisions.
• Allows BIOS Downgrade (enabled by default)
Data Wipe This eld allows users to erase the data securely from all internal storage devices. The following is list of devices
aected. The option Start Data wipe is not selected by default.
BIOS Recovery This eld allows you to recover from certain corrupted BIOS conditions from a recover le on the user primary hard
drive or an external USB key.
• BIOS Recovery from Hard Drive (enabled by default)
• BIOS Auto-Recovery
• Always perform Integrity Check
86 System setup options
Updating the BIOS in Windows
It is recommended to update your BIOS (System Setup), when you replace the system board or if an update is available. For laptops, ensure
that your computer battery is fully charged and connected to a power outlet
NOTE: If BitLocker is enabled, it must be suspended prior to updating the system BIOS, and then re-enabled after the BIOS
update is completed.
1 Restart the computer.
2 Go to Dell.com/support.
• Enter the Service Tag or Express Service Code and click Submit.
• Click Detect Product and follow the instructions on screen.
3 If you are unable to detect or nd the Service Tag, click Choose from all products.
4 Choose the Products category from the list.
NOTE: Choose the appropriate category to reach the product page
5 Select your computer model and the Product Support page of your computer appears.
6 Click Get drivers and click Drivers and Downloads.
The Drivers and Downloads section opens.
7 Click Find it myself.
8 Click BIOS to view the BIOS versions.
9 Identify the latest BIOS le and click Download.
10 Select your preferred download method in the Please select your download method below window, click Download File.
The File Download window appears.
11 Click Save to save the le on your computer.
12 Click Run to install the updated BIOS settings on your computer.
Follow the instructions on the screen.
NOTE: It is recommended not to update the BIOS version for more than three revisions. For example: If you want to update the
BIOS from 1.0 to 7.0, then install version 4.0 rst and then install version 7.0.
Updating your system BIOS using a USB ash drive
If the system cannot load into Windows but there is still a need to update the BIOS, download the BIOS le using another system and save
it to a bootable USB Flash Drive.
NOTE: You will need to use a bootable USB Flash drive. Please refer to the following article for further details: http://
www.dell.com/support/article/us/en/19/SLN143196/how-to-create-a-bootable-usb-ash-drive-using-dell-diagnostic-
deployment-package--dddp-
1 Download the BIOS update .EXE le to another system.
2 Copy the le e.g. O9010A12.EXE onto the bootable USB Flash drive.
3 Insert the USB Flash drive into the system that requires the BIOS update.
4 Restart the system and press F12 when the Dell Splash logo appears to display the One Time Boot Menu.
5 Using arrow keys, select USB Storage Device and click Return.
6 The system will boot to a Diag C:\> prompt.
7 Run the le by typing the full lename e.g. O9010A12.exe and press Return.
8 The BIOS Update Utility will load, follow the instructions on screen.
System setup options 87
Figure 7. DOS BIOS Update Screen
System and setup password
Table 12. System and setup password
Password type Description
System password Password that you must enter to log on to your system.
Setup password Password that you must enter to access and make changes to the
BIOS settings of your computer.
You can create a system password and a setup password to secure your computer.
CAUTION: The password features provide a basic level of security for the data on your computer.
CAUTION: Anyone can access the data stored on your computer if it is not locked and left unattended.
NOTE: System and setup password feature is disabled.
Assigning a system password and setup password
You can assign a new System Password only when the status is in Not Set.
To enter the system setup, press F2 immediately after a power-on or re-boot.
1 In the System BIOS or System Setup screen, select Security and press Enter.
The Security screen is displayed.
2 Select System Password and create a password in the Enter the new password eld.
Use the following guidelines to assign the system password:
• A password can have up to 32 characters.
• The password can contain the numbers 0 through 9.
• Only lower case letters are valid, upper case letters are not allowed.
88 System setup options
• Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`).
3 Type the system password that you entered earlier in the Conrm new password eld and click OK.
4 Press Esc and a message prompts you to save the changes.
5 Press Y to save the changes.
The computer reboots.
Deleting or changing an existing system setup password
Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing System and/or
Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is Locked.
To enter the System Setup, press F2 immediately after a power-on or reboot.
1 In the System BIOS or System Setup screen, select System Security and press Enter.
The System Security screen is displayed.
2 In the System Security screen, verify that Password Status is Unlocked.
3 Select System Password, alter or delete the existing system password and press Enter or Tab.
4 Select Setup Password, alter or delete the existing setup password and press Enter or Tab.
NOTE: If you change the System and/or Setup password, re-enter the new password when promoted. If you delete the
System and/or Setup password, conrm the deletion when promoted.
5 Press Esc and a message prompts you to save the changes.
6 Press Y to save the changes and exit from System Setup.
The computer reboot.
System setup options 89
Troubleshooting
Dell Enhanced Pre-Boot System Assessment — ePSA
Diagnostic 3.0
You can invoke the ePSA diagnostics by either of the following ways :
• Press the F12 key when the system posts and choose ePSA or Diagnostics option on One Time Boot Menu.
• Press and hold Fn(Function key on keyboard) and Power On (PWR) the system.
Running the ePSA Diagnostics
1 Invoke diagnostics boot by either of the methods suggested above
2 Once on one time boot menu use up/down arrow key to navigate to ePSA or diagnostics and press <return> key to launch
1 Fn+PWR will ash diagnostics boot selected on screen and launch ePSA/diagnostics directly.
3 On the boot menu screen, select the Diagnostics option.
4 Press the arrow in the lower-right corner to go to the page listing.
The items detected are listed and will be tested
5 If there are any issues, error codes are displayed.
Note the error code and validation number and contact Dell.
2 To run a diagnostic test on a specic device
6 Press Esc and click Yes to stop the diagnostic test.
7 Select the device from the left pane and click Run Tests.
8 Repeat Step 4 and Step 8
Real Time Clock reset
The Real Time Clock (RTC) reset function allows you to recover your Dell system from No POST/No Boot/No Power situations. To initiate
the RTC reset on the system make sure system is in a power-o state and is connected to power source . Press and hold the power button
for 25 seconds and then release the power button.
NOTE: If AC power is disconnected from the system during the process or the power button is held longer than 40 seconds, the
RTC reset process is aborted.
The RTC reset will reset the BIOS to Defaults, un-provision Intel vPro and reset the system date and time. The following items are
unaected by the RTC reset:
• Service Tag
• Asset Tag
• Ownership Tag
• Admin Password
• System Password
• HDD Password
• Key Databases
7
90 Troubleshooting
• System Logs
The following items may or may not reset based on your custom BIOS setting selections:
• The Boot List
• Enable Legacy OROMs
• Secure Boot Enable
• Allow BIOS Downgrade
Troubleshooting 91