DELL 5500 User Manual

Displayed below is the user manual for 5500 by DELL which is a product in the Notebooks category. This manual has pages.

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DELL 5500 Manual

Dell G5 5500

Service Manual

Regulatory Model: P89F

Regulatory Type: P89F003

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the

problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

subsidiaries. Other trademarks may be trademarks of their respective owners.

April 2020

Rev. A00

1 Working inside your computer....................................................................................................... 6

Before working inside your computer................................................................................................................................. 6

Before you begin .............................................................................................................................................................6

Safety instructions.................................................................................................................................................................6

Electrostatic discharge—ESD protection.......................................................................................................................... 7

ESD field service kit ..............................................................................................................................................................7

Transporting sensitive components.................................................................................................................................... 8

After working inside your computer....................................................................................................................................8

2 Removing and installing components............................................................................................. 9

Recommended tools..............................................................................................................................................................9

Screw list................................................................................................................................................................................ 9

Major components of Inspiron 5500................................................................................................................................. 10

Base cover.............................................................................................................................................................................12

Removing the base cover..............................................................................................................................................12

Installing the base cover................................................................................................................................................ 14

Light bar................................................................................................................................................................................ 16

Removing the light bar...................................................................................................................................................16

Installing the light bar..................................................................................................................................................... 17

Memory module....................................................................................................................................................................18

Removing the memory module.....................................................................................................................................18

Installing the memory module....................................................................................................................................... 19

Solid-state drive—M.2 slot one........................................................................................................................................ 20

Removing the 2230 solid-state drive in M.2 slot one............................................................................................... 20

Installing the 2230 solid-state drive in M.2 slot one.................................................................................................. 21

Removing the 2280 solid-state drive/Intel Optane in M.2 slot one........................................................................23

Installing the 2280 solid-state drive/Intel Optane in M.2 slot one.......................................................................... 23

Solid-state drive—M.2 slot two........................................................................................................................................24

Removing the 2280 solid-state drive in M.2 slot two...............................................................................................24

Installing the 2280 solid-state drive in M.2 slot two................................................................................................. 25

Hard drive.............................................................................................................................................................................26

Removing the hard drive.............................................................................................................................................. 26

Installing the hard drive................................................................................................................................................. 27

Battery.................................................................................................................................................................................. 29

Removing the 3-cell battery.........................................................................................................................................29

Installing the 3-cell battery........................................................................................................................................... 29

Removing the 6-cell battery.........................................................................................................................................30

Installing the 6-cell battery............................................................................................................................................31

Wireless card........................................................................................................................................................................32

Removing the WLAN card............................................................................................................................................32

Installing the WLAN card.............................................................................................................................................. 33

Speakers............................................................................................................................................................................... 35

Removing the speakers................................................................................................................................................ 35

Installing the speakers...................................................................................................................................................35

Contents

Contents 3

Coin-cell battery.................................................................................................................................................................. 36

Removing the coin-cell battery....................................................................................................................................36

Installing the coin-cell battery...................................................................................................................................... 37

Power-adapter port............................................................................................................................................................ 38

Removing the power-adapter port..............................................................................................................................38

Installing the power-adapter port................................................................................................................................39

Fans.......................................................................................................................................................................................39

Removing the left fan................................................................................................................................................... 39

Installing the left fan......................................................................................................................................................40

Removing the right fan..................................................................................................................................................41

Installing the right fan....................................................................................................................................................42

Heat sink...............................................................................................................................................................................43

Removing the heat sink................................................................................................................................................ 43

Installing the heat sink...................................................................................................................................................44

I/O board..............................................................................................................................................................................45

Removing the I/O board...............................................................................................................................................45

Installing the I/O board................................................................................................................................................. 46

Display assembly.................................................................................................................................................................. 47

Removing the display assembly................................................................................................................................... 47

Installing the display assembly......................................................................................................................................49

System board.......................................................................................................................................................................50

Removing the system board........................................................................................................................................ 50

Installing the system board...........................................................................................................................................52

Fingerprint reader daughter-board................................................................................................................................... 54

Removing the power button with fingerprint reader................................................................................................54

Installing the power button with fingerprint reader.................................................................................................. 55

Touchpad..............................................................................................................................................................................56

Removing the touchpad............................................................................................................................................... 56

Installing the touchpad..................................................................................................................................................57

Palm-rest and keyboard assembly.................................................................................................................................... 58

Removing the palm-rest and keyboard assembly......................................................................................................58

Installing the palm-rest and keyboard assembly........................................................................................................59

3 Drivers and downloads................................................................................................................ 61

4 System setup.............................................................................................................................62

Entering BIOS setup program............................................................................................................................................62

Navigation keys....................................................................................................................................................................62

One time boot menu........................................................................................................................................................... 62

System setup options......................................................................................................................................................... 63

Updating the BIOS in Windows ........................................................................................................................................ 70

Updating BIOS on systems with BitLocker enabled...................................................................................................71

Updating your system BIOS using a USB flash drive.................................................................................................71

Updating the Dell BIOS in Linux and Ubuntu environments...........................................................................................72

Flashing the BIOS from the F12 One-Time boot menu...................................................................................................72

System and setup password..............................................................................................................................................75

Assigning a system setup password............................................................................................................................75

Deleting or changing an existing system setup password........................................................................................76

Clearing CMOS settings............................................................................................................................................... 76

4Contents

Clearing BIOS (System Setup) and System passwords...........................................................................................76

5 Troubleshooting......................................................................................................................... 77

Recovering the operating system......................................................................................................................................77

System diagnostic lights..................................................................................................................................................... 77

Enabling Intel Optane memory...........................................................................................................................................78

Disabling Intel Optane memory.......................................................................................................................................... 78

Flea power release...............................................................................................................................................................79

WiFi power cycle..................................................................................................................................................................79

6 Getting help and contacting Dell..................................................................................................80

Contents 5

Working inside your computer

Before working inside your computer

NOTE: The images in this document may differ from your computer depending on the configuration you ordered.

Before you begin

Steps

1. Save and close all open files and exit all open applications.

2. Shut down your computer. Click Start > Power > Shut down.

NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down

instructions.

3. Disconnect your computer and all attached devices from their electrical outlets.

4. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.

5. Remove any media card and optical disc from your computer, if applicable.

Safety instructions

Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise

noted, each procedure included in this document assumes that you have read the safety information that shipped with your computer.

NOTE: Before working inside your computer, read the safety information that is shipped with your computer. For more

safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

NOTE: Disconnect your computer from all power sources before opening the computer cover or panels. After you finish

working inside the computer, replace all covers, panels, and screws before connecting your computer to an electrical

outlet.

CAUTION: To avoid damaging the computer, ensure that the work surface is flat, dry and clean.

CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching the pins and

the contacts.

CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical

assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety

instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface,

such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to

dissipate static electricity which could harm internal components.

CAUTION: When you disconnect a cable, pull it by its connector or its pull tab, not the cable itself. Some cables have

connectors with locking tabs or thumb-screws that you must disengage before disconnecting the cable. When

disconnecting cables, keep them evenly-aligned to avoid bending the connector pins. When connecting cables, ensure

that the ports and the connectors are correctly oriented and aligned.

CAUTION: Press and eject any installed card from the media-card reader.

NOTE: The color of your computer and certain components may appear differently than shown in this document.

6 Working inside your computer

Electrostatic discharge—ESD protection

ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards, processors,

memory DIMMs, and system boards. Very slight charges can damage circuits in ways that may not be obvious, such as intermittent

problems or a shortened product life span. As the industry pushes for lower power requirements and increased density, ESD protection is

an increasing concern.

Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in

previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

Two recognized types of ESD damage are catastrophic and intermittent failures.

•Catastrophic – Catastrophic failures represent approximately 20 percent of ESD-related failures. The damage causes an immediate

and complete loss of device functionality. An example of catastrophic failure is a memory DIMM that has received a static shock and

immediately generates a "No POST/No Video" symptom with a beep code emitted for missing or nonfunctional memory.

•Intermittent – Intermittent failures represent approximately 80 percent of ESD-related failures. The high rate of intermittent failures

means that most of the time when damage occurs, it is not immediately recognizable. The DIMM receives a static shock, but the

tracing is merely weakened and does not immediately produce outward symptoms related to the damage. The weakened trace may

take weeks or months to melt, and in the meantime may cause degradation of memory integrity, intermittent memory errors, etc.

The more difficult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded") failure.

Perform the following steps to prevent ESD damage:

• Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do not provide

adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on parts with increased

sensitivity to ESD damage.

• Handle all static-sensitive components in a static-safe area. If possible, use anti-static floor pads and workbench pads.

• When unpacking a static-sensitive component from its shipping carton, do not remove the component from the anti-static packing

material until you are ready to install the component. Before unwrapping the anti-static packaging, ensure that you discharge static

electricity from your body.

• Before transporting a static-sensitive component, place it in an anti-static container or packaging.

ESD field service kit

The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main components: anti-

static mat, wrist strap, and bonding wire.

Components of an ESD field service kit

The components of an ESD field service kit are:

•Anti-Static Mat – The anti-static mat is dissipative and parts can be placed on it during service procedures. When using an anti-

static mat, your wrist strap should be snug and the bonding wire should be connected to the mat and to any bare metal on the system

being worked on. Once deployed properly, service parts can be removed from the ESD bag and placed directly on the mat. ESD-

sensitive items are safe in your hand, on the ESD mat, in the system, or inside a bag.

•Wrist Strap and Bonding Wire – The wrist strap and bonding wire can be either directly connected between your wrist and bare

metal on the hardware if the ESD mat is not required, or connected to the anti-static mat to protect hardware that is temporarily

placed on the mat. The physical connection of the wrist strap and bonding wire between your skin, the ESD mat, and the hardware is

known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never use wireless wrist straps. Always be

aware that the internal wires of a wrist strap are prone to damage from normal wear and tear, and must be checked regularly with a

wrist strap tester in order to avoid accidental ESD hardware damage. It is recommended to test the wrist strap and bonding wire at

least once per week.

•ESD Wrist Strap Tester – The wires inside of an ESD strap are prone to damage over time. When using an unmonitored kit, it is a

best practice to regularly test the strap prior to each service call, and at a minimum, test once per week. A wrist strap tester is the

best method for doing this test. If you do not have your own wrist strap tester, check with your regional office to find out if they have

one. To perform the test, plug the wrist-strap's bonding-wire into the tester while it is strapped to your wrist and push the button to

test. A green LED is lit if the test is successful; a red LED is lit and an alarm sounds if the test fails.

•Insulator Elements – It is critical to keep ESD sensitive devices, such as plastic heat sink casings, away from internal parts that are

insulators and often highly charged.

•Working Environment – Before deploying the ESD Field Service kit, assess the situation at the customer location. For example,

deploying the kit for a server environment is different than for a desktop or portable environment. Servers are typically installed in a

rack within a data center; desktops or portables are typically placed on office desks or cubicles. Always look for a large open flat work

area that is free of clutter and large enough to deploy the ESD kit with additional space to accommodate the type of system that is

Working inside your computer 7

being repaired. The workspace should also be free of insulators that can cause an ESD event. On the work area, insulators such as

Styrofoam and other plastics should always be moved at least 12 inches or 30 centimeters away from sensitive parts before physically

handling any hardware components

•ESD Packaging – All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded bags are

preferred. However, you should always return the damaged part using the same ESD bag and packaging that the new part arrived in.

The ESD bag should be folded over and taped shut and all the same foam packing material should be used in the original box that the

new part arrived in. ESD-sensitive devices should be removed from packaging only at an ESD-protected work surface, and parts

should never be placed on top of the ESD bag because only the inside of the bag is shielded. Always place parts in your hand, on the

ESD mat, in the system, or inside an anti-static bag.

•Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be

returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

ESD protection summary

It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all

times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while

performing service and that they use anti-static bags for transporting sensitive components.

Transporting sensitive components

When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in

anti-static bags for safe transport.

Lifting equipment

Adhere to the following guidelines when lifting heavy weight equipment:

CAUTION: Do not lift greater than 50 pounds. Always obtain additional resources or use a mechanical lifting device.

1. Get a firm balanced footing. Keep your feet apart for a stable base, and point your toes out.

2. Tighten stomach muscles. Abdominal muscles support your spine when you lift, offsetting the force of the load.

3. Lift with your legs, not your back.

4. Keep the load close. The closer it is to your spine, the less force it exerts on your back.

5. Keep your back upright, whether lifting or setting down the load. Do not add the weight of your body to the load. Avoid twisting your

body and back.

6. Follow the same techniques in reverse to set the load down.

After working inside your computer

About this task

CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.

Steps

1. Replace all screws and ensure that no stray screws remain inside your computer.

2. Connect any external devices, peripherals, or cables you removed before working on your computer.

3. Replace any media cards, discs, or any other parts that you removed before working on your computer.

4. Connect your computer and all attached devices to their electrical outlets.

5. Turn on your computer.

8Working inside your computer

Removing and installing components

Recommended tools

The procedures in this document may require the following tools:

• Phillips screwdriver #1

• Flat-head screwdriver

• Plastic scribe

Screw list

NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws,

and then place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type

is restored when the component is replaced.

NOTE: Some computers have magnetic surfaces. Ensure that the screws are not left attached to such surface when

replacing a component.

NOTE: Screw color may vary with the configuration ordered.

Table 1. Screw list

Component Secured to Screw type Quantity Screw image

Base cover Palm-rest and keyboard

assembly

M2x7 6

NOTE: Screw color

may vary depending on

the configuration

ordered.

Light bar(80 W

configuration only)

Base cover M2x3 7

3-cell Battery Palm-rest and keyboard

assembly

M2x3 2

4-cell Battery Palm-rest and keyboard

assembly

M2x3 3

Solid-state drive Solid-state drive bracket M2x3 1

Hard-drive assembly Palm-rest and keyboard

assembly

M2x3 3

Hard-drive bracket Hard-drive assembly M3x3 4

Left fan Palm-rest and keyboard

assembly

M2x3 2

Right fan Palm-rest and keyboard

assembly

M2x3 2

Wireless-card bracket System board M2x3 1

Removing and installing components 9

Component Secured to Screw type Quantity Screw image

Touchpad bracket Palm-rest and keyboard

assembly

M2L2 Big Head 7

Power button with

fingerprint reader

(optional)

Palm-rest and keyboard

assembly

M2x3 2

USB 3.1 Type-C port

bracket

System board M2x3 2

Hinge brackets Palm-rest and keyboard

assembly

M2.5x5 4

Hinge brackets Display panel M2.5x2.5 Big Head 12

Hinge brackets Display panel M2x2.5 2

I/O board Palm-rest and keyboard

assembly

M2x3 2

System board KB Support M2L2 Big Head 2

Major components of Inspiron 5500

The following image shows the major components of Inspiron 5500.

10 Removing and installing components

1. Base cover

2. Power-adapter port

3. Right Fan

4. Heat sink

5. Memory module (DIMM1)

6. Memory module (DIMM2)

7. System board

8. Hard drive

9. Battery

10. Speakers

11. Touchpad

12. Touchpad bracket

13. Display assembly

14. Palm-rest and keyboard assembly

15. M.2 2280 Solid-state drive

16. Thermal shield

17. M.2 2230 Solid-state drive

18. Thermal shield

19. Wireless card

20. Left Fan

21. I/O board

22. Power button with fingerprint reader

Removing and installing components 11

NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These

parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative

for purchase options.

Base cover

Removing the base cover

Prerequisites

1. Follow the procedure in Before working inside your computer.

About this task

The following images indicate the location of the base cover and provide a visual representation of the removal procedure.

12 Removing and installing components

Removing and installing components 13

Steps

1. Loosen the four captive screws that secure the base cover to the palm-rest and keyboard assembly.

2. Remove the six screws (M2x7) that secure the base cover to the palm-rest and keyboard assembly.

CAUTION: Do not pull on or pry the base cover from the side where the hinges are; doing so may damage the base

cover.

3. Starting from the top-left corner, use a plastic scribe to pry the base cover in the direction of the arrows to release the base cover

from the palm-rest and keyboard assembly.

4. Pry the base cover and turn it over.

NOTE: The following steps are applicable only if you want to further remove any other component from your

computer.

5. Disconnect the LED cable from the system board, if applicable.

6. Using the pull tab, disconnect the battery cable from the system board.

7. Turn your computer over and press the power button for 15 seconds to drain the flea power.

Installing the base cover

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following images indicate the location of the base cover and provide a visual representation of the installation procedure.

14 Removing and installing components

Removing and installing components 15

Steps

1. Connect the battery cable to the system board, if applicable.

2. Connect the LED cable to the system board, if applicable.

3. Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly, and then snap the base cover

into place.

4. Replace the six screws (M2x7) that secure the base cover to the palm-rest and keyboard assembly.

5. Tighten the four captive screws that secure the base cover to the palm-rest and keyboard assembly.

Next steps

1. Follow the procedure in After working inside your computer.

Light bar

Removing the light bar

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Remove the base cover.

NOTE: Please note that this procedure is only applicable for 80 W systems.

16 Removing and installing components

About this task

The following images indicate the location of the base cover and provide a visual representation of the removal procedure.

Steps

1. Remove the seven screws (M2x3) that secure the light bar to the base cover.

2. Lift the light bar off the base cover.

Installing the light bar

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following images indicate the location of the base cover and provide a visual representation of the installation procedure.

Removing and installing components 17

Steps

1. Align the screw holes on the light bar with the screw holes on the base cover.

2. Replace the seven screws (M2x3) that secure the light bar to the base cover.

Next steps

1. Install the base cover.

2. Follow the procedure in After working inside your computer.

Memory module

Removing the memory module

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Remove the base cover.

About this task

The following image indicates the location of the memory modules and provides a visual representation of the removal procedure.

18 Removing and installing components

Steps

1. Turn the mylar to find the memory module.

2. Use your fingertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops-

up.

3. Remove the memory module from the memory-module slot.

Installing the memory module

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the memory module and provides a visual representation of the installation procedure.

Removing and installing components 19

Steps

1. Turn the mylar to find the memory-module slot.

2. Align the notch on the memory module with the tab on the memory-module slot.

3. Slide the memory module firmly into the slot at an angle.

4. Press the memory module down until it clicks into place.

NOTE: If you do not hear the click, remove the memory module and reinstall it.

Next steps

1. Install the base cover.

2. Follow the procedure in After working inside your computer.

Solid-state drive—M.2 slot one

Removing the 2230 solid-state drive in M.2 slot one

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Remove the base cover.

About this task

NOTE: This procedure applies only to computers shipped with a 2230 solid-state drive installed in M.2 slot one.

NOTE: Depending on the configuration ordered, your computer may support either 2230 solid-state drive or 2280 solid-

state drive in M.2 slot one.

The following image indicates the location of the 2230 solid-state drive that is installed in M.2 slot one and provides a visual representation

of the removal procedure.

20 Removing and installing components

Steps

1. Remove the two screws (M2x3) that secure the thermal shield to the solid-state drive and the system board.

2. Lift the thermal shield off the palm-rest and keyboard assembly.

3. Remove the screw (M2x3) that secures the solid-state drive to the palm-rest and keyboard assembly.

4. Slide and lift the solid-state drive off the SSD1 slot on the system board.

Installing the 2230 solid-state drive in M.2 slot one

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

NOTE: This procedure applies only to computers shipped with a 2230 solid-state drive installed in M.2 slot one.

NOTE: Depending on the configuration ordered, your computer may support either 2230 solid-state drive or 2280 solid-

state drive in M.2 slot one.

NOTE: Install the solid-state drive thermal shield, if it is not installed.

The following image indicates the location of the 2230 solid-state drive that is installed in M.2 slot one and provides a visual representation

of the installation procedure.

Removing and installing components 21

Steps

1. Slide the solid-state drive mounting bracket into the slot on the system board, if it is not installed.

2. Align the notches on the solid-state drive with the SSD1 slot on the system board.

3. Slide the solid-state drive into the SSD1 slot on the system board.

4. Replace the screw (M2x3) that secures the solid-state drive to the system board.

5. Place the thermal shield on the solid-state drive.

6. Align the screw holes on the thermal shield with the screw holes on the system board and the palm-rest and keyboard assembly.

7. Replace the two screws (M2x3) that secure the thermal shield to the solid-state drive and the system board.

Next steps

1. Install the base cover.

2. Follow the procedure in After working inside your computer.

22 Removing and installing components

Removing the 2280 solid-state drive/Intel Optane in M.2

slot one

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Remove the base cover.

About this task

NOTE: This procedure applies only to computers shipped with a 2280 solid-state drive installed in M.2 slot one.

NOTE: Depending on the configuration ordered, your computer may support either 2230 solid-state drive or 2280 solid-

state drive in M.2 slot one.

The following image indicates the location of the 2280 solid-state drive/Intel Optane installed in M.2 slot one and provides a visual

representation of the removal procedure.

Steps

1. Remove the two screws (M2x3) that secure the thermal shield to the system board and the palm-rest and keyboard assembly.

2. Lift the thermal shield off the palm-rest and keyboard assembly.

3. Slide and lift the solid-state drive/Intel Optane off the SSD1 slot on the system board.

Installing the 2280 solid-state drive/Intel Optane in M.2

slot one

Prerequisites

If your are replacing a component, remove the existing component before performing the installation procedure.

Removing and installing components 23

About this task

NOTE: This procedure applies only to computers shipped with a 2280 solid-state drive installed in M.2 slot one.

NOTE: Depending on the configuration ordered, your computer may support either 2230 solid-state drive or 2280 solid-

state drive in M.2 slot one.

The following image indicates the location of the 2280 solid-state drive/Intel Optane installed in M.2 slot one and provides a visual

representation of the installation procedure.

Steps

1. Align the notches on the solid-state drive/Intel Optane with the SSD2 slot on the system board.

2. Slide the solid-state drive/Intel Optane into the SSD2 slot on the system board.

3. Place the solid-state drive bracket on the solid-state drive/Intel Optane .

4. Align the screw holes on the thermal shield with the screw holes on the system board and the palm-rest and keyboard assembly.

5. Replace the two screws (M2x3) that secure the solid-state drive/Intel Optane to the system board.

Next steps

1. Install the base cover.

2. Follow the procedure in After working inside your computer.

Solid-state drive—M.2 slot two

Removing the 2280 solid-state drive in M.2 slot two

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Remove the base cover.

24 Removing and installing components

About this task

The following image indicates the location of the 2280 solid-state drive in M.2 slot two and provides a visual representation of the removal

procedure.

Steps

1. Remove the two screws (M2x3) that secure the solid-state drive bracket to the system board and the palm-rest and keyboard

assembly.

2. Lift the solid-state drive bracket off the solid-state drive.

3. Slide and lift the solid-state drive off the SSD2 slot on the system board.

Installing the 2280 solid-state drive in M.2 slot two

Prerequisites

If your are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the 2280 solid-state drive installed in M.2 slot two and provides a visual representation of the

installation procedure.

Removing and installing components 25

Steps

1. Align the notches on the solid-state drive with the SSD2 slot on the system board.

2. Slide the solid-state drive into the SSD2 slot on the system board.

3. Place the solid-state drive bracket on the solid-state drive.

4. Align the screw holes on the solid-state drive bracket with the screw holes on the system board and the palm-rest and keyboard

assembly.

5. Replace the two screws (M2x3) that secure the solid-state drive to the system board.

Next steps

1. Install the base cover.

2. Follow the procedure in After working inside your computer.

Hard drive

Removing the hard drive

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Remove the base cover.

About this task

The following image indicates the location of the hard drive and provides a visual representation of the removal procedure.

26 Removing and installing components

Steps

1. Open the latch and disconnect the hard-drive cable from the system board.

2. Remove the three screws (M2x3) that secure the hard-drive assembly to the palm-rest and keyboard assembly.

3. Lift the hard-drive assembly along with its cable off the palm-rest and keyboard assembly.

4. Disconnect the interposer from the hard-drive assembly.

5. Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive.

6. Remove the hard drive from the hard-drive bracket.

Installing the hard drive

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the hard drive and provides a visual representation of the installation procedure.

Removing and installing components 27

Steps

1. Align the screw holes on the hard-drive bracket with the screw holes on the hard drive.

2. Replace the four screws (M3x3) that secure the hard-drive bracket to the hard drive.

3. Connect the interposer to the hard-drive assembly.

4. Align the screw holes on the hard-drive assembly with the screw holes on the palm-rest and keyboard assembly.

5. Replace the three screws (M2x3) that secure the hard-drive assembly to the palm-rest and keyboard assembly.

6. Connect the hard-drive cable to the system board and close the latch to secure the cable.

Next steps

1. Install the base cover.

2. Follow the procedure in After working inside your computer.

28 Removing and installing components

Battery

Removing the 3-cell battery

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Remove the base cover.

About this task

The following image indicates the location of the battery and provides a visual representation of the removal procedure.

Steps

1. Remove the two screws (M2x3) that secure the battery to the palm-rest and keyboard assembly.

2. Disconnect the battery cable from the system board, if applicable.

3. Lift the battery off the palm-rest and keyboard assembly.

Installing the 3-cell battery

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the battery and provides a visual representation of the installation procedure.

Removing and installing components 29

Steps

1. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly.

2. Replace the two screws (M2x3) that secure the battery to the palm-rest and keyboard assembly.

3. Connect the battery cable to the system board.

Next steps

1. Install the base cover.

2. Follow the procedure in After working inside your computer.

Removing the 6-cell battery

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Remove the base cover.

About this task

The following image indicates the location of the battery and provides a visual representation of the removal procedure.

30 Removing and installing components

Steps

1. Remove the three screws (M2x3) that secure the battery to the palm-rest and keyboard assembly.

2. Disconnect the battery cable from the system board, if applicable.

3. Lift the battery off the palm-rest and keyboard assembly.

Installing the 6-cell battery

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the battery and provides a visual representation of the installation procedure.

Removing and installing components 31

Steps

1. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly.

2. Replace the three screws (M2x3) that secure the battery to the palm-rest and keyboard assembly.

3. Connect the battery cable to the system board.

Next steps

1. Install the base cover.

2. Follow the procedure in After working inside your computer.

Wireless card

Removing the WLAN card

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Remove the base cover.

About this task

The following image indicates the location of the WLAN card and provides a visual representation of the removal procedure.

32 Removing and installing components

Steps

1. Remove the screw (M2x3) that secures the WLAN card to the system board.

2. Remove the bracket that secures the WLAN card to the system board.

3. Disconnect the antenna cables from the WLAN card.

4. Slide and remove the WLAN card from the WLAN-card slot.

Installing the WLAN card

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the WLAN card and provides a visual representation of the installation procedure.

Removing and installing components 33

Steps

1. Connect the antenna cables to the WLAN card.

The following table provides the antenna-cable color scheme for the wireless card supported by your computer.

Table 2. Antenna-cable color scheme

Connectors on the wireless card Antenna-cable color

Main (white triangle) White

Auxiliary (black triangle) Black

2. Align the notch on the WLAN card with the tab on the WLAN-card slot and insert the WLAN card at an angle into the WLAN-card

slot.

3. Align and place the WLAN-card bracket on the WLAN card.

4. Replace the screw (M2x3) to secure the WLAN card to the system board.

Next steps

1. Install the base cover.

2. Follow the procedure in After working inside your computer.

34 Removing and installing components

Speakers

Removing the speakers

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Remove the base cover.

About this task

The following image indicates the location of the speakers and provides a visual representation of the removal procedure.

Steps

1. Disconnect the speaker cable from the system board.

2. Note the routing of the cable that connects the left speaker to the right speaker and remove it from the routing guides on the palm-

rest and keyboard assembly.

NOTE: Note the position of the rubber grommets before lifting the speakers.

3. Lift the speakers, along with the cable, off the palm-rest and keyboard assembly.

Installing the speakers

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the speakers and provides a visual representation of the installation procedure.

Removing and installing components 35

Steps

1. Using the alignment posts and rubber grommets, place the speakers in the slots on the palm-rest and keyboard assembly

NOTE: If the rubber grommets are pushed out of the speakers when removing the speakers, push them back in place

before replacing the speakers.

2. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly.

3. Connect the speaker cable to the system board.

Next steps

1. Install the base cover.

2. Follow the procedure in After working inside your computer.

Coin-cell battery

Removing the coin-cell battery

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Remove the base cover.

About this task

The following image indicates the location of the coin-cell battery and provides a visual representation of the removal procedure.

36 Removing and installing components

Steps

Using a plastic scribe, pry the coin-cell battery out of the coin-cell battery slot on the system board.

Installing the coin-cell battery

Prerequisites

If your are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the coin-cell battery and provides a visual representation of the installation procedure.

Removing and installing components 37

Steps

1. Place the coin-cell battery in the coin-cell battery slot with the positive side facing up.

2. Snap the coin-cell battery into place.

Next steps

1. Install the base cover.

2. Follow the procedure in After working inside your computer.

Power-adapter port

Removing the power-adapter port

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Remove the base cover.

About this task

The following image indicates the location of the power-adapter port and provides a visual representation of the removal procedure.

Steps

1. Remove the screw (M2x3) on the power-adapter port-bracket that secures the power-adapter port to the system board.

2. Remove the power-adapter port-bracket from the system board.

3. Peel the mylar that covers the power-adapter port-cable connection on the system board.

4. Peel- back the tape that secures the power-adapter port-cable to the system board.

5. Disconnect the power-adapter port-cable from the system board.

6. Lift the power-adapter port, along with its cable, off the palm-rest and keyboard assembly.

38 Removing and installing components

Installing the power-adapter port

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the power-adapter port and provides a visual representation of the installation procedure.

Steps

1. Place the power-adapter port into the slot and adhere the power-adapter port cable on the palm rest and keyboard assembly.

2. Connect the power-adapter port cable to the system board.

3. Adhere the mylar that covers the power-adapter port cable connection on the system board.

4. Align and place the power-adapter port bracket over the power-adapter port.

5. Replace the two screws (M2x3) to secure the power-adapter port bracket to the system board.

Next steps

1. Install the base cover.

2. Follow the procedure in After working inside your computer.

Fans

Removing the left fan

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Remove the base cover.

Removing and installing components 39

About this task

The following image indicates the location of the left fan and provides a visual representation of the removal procedure.

Steps

1. Disconnect the fan cable from the system board.

2. Note the routing of the WLAN cable and remove the WLAN cable from the left fan.

3. Remove the two (M2x3) screws that secure the left fan to the system board.

4. Lift the left fan off the palm-rest and keyboard assembly.

Installing the left fan

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the left fan and provides a visual representation of the installation procedure.

40 Removing and installing components

Steps

1. Align and place the left fan on the palm-rest and keyboard assembly.

2. Route the WLAN cable through the routing guides on the fan.

3. Connect the left-fan cable to the system board.

4. Replace the two (M2x3) screws to secure the left fan to the palm-rest and keyboard assembly.

Next steps

1. Install the base cover.

2. Follow the procedure in After working inside your computer.

Removing the right fan

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Remove the base cover.

Removing and installing components 41

About this task

The following image indicates the location of the right fan and provides a visual representation of the installation procedure.

Steps

1. Disconnect the right-fan cable from the system board.

2. Remove the two (M2x3) screws that secure the right fan to the system board.

3. Lift the right fan off the palm-rest and keyboard assembly.

Installing the right fan

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the right fan and provides a visual representation of the installation procedure.

42 Removing and installing components

Steps

1. Align and place the right fan on the palm-rest and keyboard assembly.

2. Replace the two (M2x3) screws to secure the right fan to the palm-rest and keyboard assembly.

3. Connect the right-fan cable to the system board.

Next steps

1. Install the base cover.

2. Follow the procedure in After working inside your computer.

Heat sink

Removing the heat sink

Prerequisites

1. Follow the procedure in Before working inside your computer.

CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils in

your skin can reduce the heat transfer capability of the thermal grease.

NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before

you touch it.

2. Remove the base cover.

About this task

The following image indicates the location of the heat sink and provides a visual representation of the removal procedure.

Removing and installing components 43

Steps

1. In the reverse sequential order (8>7>6>5>4>3>2>1), loosen the eight captive screws that secure the heat sink to the system board.

2. Lift the heat sink off the system board.

Installing the heat sink

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the heat sink and provides a visual representation of the installation procedure.

CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.

NOTE: If either the system board or the heat sink is replaced, use the thermal pad/paste provided in the kit to ensure

that thermal conductivity is achieved.

44 Removing and installing components

Steps

1. Place the heat sink on the system board and align the screw holes on the heat sink with the screw holes on the system board.

2. In sequential order (as indicated on the heat sink), tighten the eight captive screws that secure the heat sink to the system board.

Next steps

1. Install the base cover.

2. Follow the procedure in After working inside your computer.

I/O board

Removing the I/O board

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Remove the base cover.

3. Remove the left fan.

Removing and installing components 45

About this task

The following image indicates the location of the I/O board and provides a visual representation of the removal procedure.

Steps

1. Lift the latch to disconnect the I/O-board cable from the I/O board.

2. Remove the three screws (M2x3) that secure the I/O board to the palm-rest and keyboard assembly.

3. Lift the I/O board off the palm-rest and keyboard assembly.

Installing the I/O board

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the I/O board and provides a visual representation of the installation procedure.

46 Removing and installing components

Steps

1. Align and place the I/O board on the palm-rest and keyboard assembly.

2. Install the three screws (M2x3) that secure the I/O board to the palm-rest and keyboard assembly.

3. Connect the I/O-board cable to the I/O board.

Next steps

1. Install the left fan.

2. Install the base cover.

3. Follow the procedure in After working inside your computer.

Display assembly

Removing the display assembly

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Remove the base cover.

3. Remove the heat sink.

Removing and installing components 47

About this task

The following images indicate the location of the display assembly and provide a visual representation of the removal procedure.

Steps

1. Disconnect the display cable from the system board.

2. Remove the four screws (M2.5x5) that secure the display hinges to the system board.

3. Lift the display assembly off the palmrest and keyboard assembly.

48 Removing and installing components

Installing the display assembly

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the display assembly and provides a visual representation of the installation procedure.

Removing and installing components 49

Steps

1. Align the display assembly on the palm-rest and keyboard assembly.

2. Align the screw holes on the display hinges with screw holes on the system board.

3. Replace the four screws (M2.5x5) that secure the display hinges to the system board.

4. Connect the display cable from the system board.

Next steps

1. Install the heat sink.

2. Install the base cover.

3. Follow the procedure in After working inside your computer.

System board

Removing the system board

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Remove the base cover.

3. Remove the battery.

4. Remove the solid-state drive/Intel Optane.

5. Remove the WLAN card.

6. Remove the right fan.

7. Remove the heat sink.

8. Remove the power-adapter port.

9. Remove the hard drive.

50 Removing and installing components

About this task

The following image indicates the location of the system board and provides a visual representation of the removal procedure.

CAUTION:

The I/O board connector is located underneath the system board. Turn the system board over and disconnect the I/O

board cable from the system board.

Removing and installing components 51

Steps

1. Open the latch and disconnect the power-button cable from the system board.

2. Open the latch and disconnect the keyboard cable from the system board.

3. Open the latch and disconnect the keyboard-backlight cable from the system board.

4. Open the latch and disconnect the touchpad cable from the system board.

5. Disconnect the speaker cable from the system board.

6. Remove the two (M2x2) screws that secure the system board to the palm-rest and keyboard assembly.

7. Turn the system board over and disconnect the I/O board cable from the system board.

Installing the system board

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the system board and provides a visual representation of the installation procedure.

NOTE:

The I/O board connector is located underneath the system board. Turn the system board over and connect the I/O

board cable to the system board.

52 Removing and installing components

Steps

1. Connect the I/O board cable to the system board.

2. Turn the system board to the front and align and place the system board on the palm-rest and keyboard assembly.

Removing and installing components 53

3. Replace the two (M2x2) screws that secure the system board to the palm-rest and keyboard assembly.

4. Connect the speaker cable to the system board.

5. Open the latch and connect the touchpad cable to the system board.

6. Open the latch and connect the keyboard-backlight cable to the system board.

7. Open the latch and connect the keyboard cable to the system board.

8. Open the latch and connect the power-button cable to the system board.

Next steps

1. Install the hard drive.

2. Install the power-adapter port.

3. Install the heat sink.

4. Install the right fan.

5. Install the WLAN card.

6. Install the solid-state drive/Intel Optane.

7. Install the battery.

8. Install the base cover.

9. Follow the procedure in After working inside your computer.

Fingerprint reader daughter-board

Removing the power button with fingerprint reader

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Remove the base cover.

3. Remove the battery.

4. Remove the solid-state drive/Intel Optane.

5. Remove the WLAN card.

6. Remove the right fan.

7. Remove the heat sink.

8. Remove the power-adapter port.

9. Remove the hard drive.

10. Remove the system board.

NOTE: The system board can be removed with the heat sink attached.

About this task

The following images indicate the location of the base cover and provide a visual representation of the removal procedure.

54 Removing and installing components

Steps

1. Remove the two screws (M2x3) that secure the power button with fingerprint reader to the palm-rest and keyboard assembly.

2. Lift the power button with fingerprint reader off the palm-rest and keyboard assembly.

Installing the power button with fingerprint reader

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the coin-cell battery and provides a visual representation of the installation procedure.

Removing and installing components 55

Steps

1. Align the screw holes on the power button with fingerprint reader with the screw holes on the palm-rest and keyboard assembly.

2. Replace the two screws (M2x3) that secure the power button with fingerprint reader to the palm-rest and keyboard assembly.

Next steps

1. Install the system board.

2. Install the hard drive.

3. Install the power-adapter port.

4. Install the heat sink.

5. Install the right fan.

6. Install the WLAN card.

7. Install the solid-state drive/Intel Optane.

8. Install the battery.

9. Install the base cover.

10. Follow the procedure in After working inside your computer.

Touchpad

Removing the touchpad

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Remove the base cover.

3. Remove the battery.

4. Remove the solid-state drive/Intel Optane.

5. Remove the WLAN card.

6. Remove the right fan.

7. Remove the heat sink.

8. Remove the hard drive.

9. Remove the display assembly.

56 Removing and installing components

10. Remove the power-adapter port.

11. Remove the system board.

NOTE: The system board can be removed with the heat sink attached.

About this task

The following image indicates the location of the touchpad and provides a visual representation of the removal procedure.

Steps

1. Remove the three (M2x2) screws that secure the touchpad bracket to the palm-rest and keyboard assembly

2. Lift the touchpad bracket off the palm-rest and keyboard assembly.

3. Peel the tapes from the touchpad.

4. Remove the four (M2x2) screws that secure the touchpad to the palm-rest and keyboard assembly.

5. Lift the touchpad off the palm-rest and keyboard assembly.

Installing the touchpad

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

The following image indicates the location of the touchpad and provides a visual representation of the installation procedure.

Removing and installing components 57

Steps

1. Align and place the touchpad into the slot on the palm-rest and keyboard assembly.

2. Replace the four (M2x2) screws and adhere the tapes that secure the touchpad to the palm-rest and keyboard assembly.

3. Align and place the touchpad bracket into the slot on the palm-rest and keyboard assembly.

4. Replace the three (M2x2) screws that secure the touchpad bracket to the palm-rest and keyboard assembly.

Next steps

1. Install the system board.

2. Install the power-adapter port.

3. Install the display assembly.

4. Install the right fan.

5. Install the left fan.

6. Install the WLAN card.

7. Install the hard drive.

8. Install the solid-state drive/Intel Optane.

9. Install the battery.

10. Install the base cover.

11. Follow the procedure in After working inside your computer.

Palm-rest and keyboard assembly

Removing the palm-rest and keyboard assembly

Prerequisites

1. Follow the procedure in Before working inside your computer.

2. Remove the base cover.

3. Remove the battery.

4. Remove the memory modules.

5. Remove the WLAN card.

58 Removing and installing components

6. Remove the left fan.

7. Remove the right fan.

8. Remove the solid-state drive/Intel Optane.

9. Remove the hard drive.

10. Remove the I/O board.

11. Remove the touchpad.

12. Remove the speakers.

13. Remove the heat sink.

14. Remove the display assembly.

15. Remove the power-adapter port.

16. Remove the system board.

NOTE: The system board can be removed with the heat sink attached.

About this task

After performing the steps in the pre-requisites, we are left with the palm-rest and keyboard assembly.

Installing the palm-rest and keyboard assembly

Prerequisites

If you are replacing a component, remove the existing component before performing the installation procedure.

About this task

Place the palm-rest and keyboard assembly on a flat surface.

Removing and installing components 59

Next steps

1. Install the system board.

2. Install the power-adapter port.

3. Install the display assembly.

4. Install the heat sink.

5. Install the speakers.

6. Install the touchpad.

7. Install the I/O board.

8. Install the hard drive.

9. Install the solid-state drive/Intel Optane.

10. Install the right fan.

11. Install the left fan.

12. Install the WLAN card.

13. Install the memory modules.

14. Install the battery.

15. Install the base cover.

16. Follow the procedure in After working inside your computer.

60 Removing and installing components

Drivers and downloads

When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and

Downloads FAQ SLN128938.

Drivers and downloads 61

System setup

CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain

changes can make your computer work incorrectly.

NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed.

NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen

information for future reference.

Use the BIOS Setup program for the following purposes:

• Get information about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive.

• Change the system configuration information.

• Set or change a user-selectable option, such as the user password, type of hard drive installed, and enabling or disabling base devices.

Entering BIOS setup program

Steps

1. Turn on your computer.

2. Press F2 immediately to enter the BIOS setup program.

NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the desktop. Then,

turn off your computer and try again.

Navigation keys

NOTE: For most of the System Setup options, changes that you make are recorded but do not take effect until you

restart the system.

Table 3. Navigation keys

Keys Navigation

Up arrow Moves to the previous field.

Down arrow Moves to the next field.

Enter Selects a value in the selected field (if applicable) or follow the link

in the field.

Spacebar Expands or collapses a drop-down list, if applicable.

Tab Moves to the next focus area.

NOTE: For the standard graphics browser only.

Esc Moves to the previous page until you view the main screen.

Pressing Esc in the main screen displays a message that prompts

you to save any unsaved changes and restarts the system.

One time boot menu

To enter one time boot menu, turn on your computer, and then press F2 immediately.

NOTE: It is recommended to shutdown the computer if it is on.

62 System setup

The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are:

• Removable Drive (if available)

• STXXXX Drive (if available)

NOTE: XXX denotes the SATA drive number.

• Optical Drive (if available)

• SATA Hard Drive (if available)

• Diagnostics

NOTE: Choosing Diagnostics, will display the ePSA diagnostics screen.

The boot sequence screen also displays the option to access the System Setup screen.

System setup options

NOTE: Depending on this computer and its installed devices, the items that are listed in this section may or may not be

displayed.

Table 4. System setup options—System information menu

Overview

BIOS Version Displays the BIOS version number.

Service Tag Displays the Service Tag of the computer.

Asset Tag Displays the Asset Tag of the computer.

Ownership Tag Displays the ownership tag of the computer.

Manufacture Date Displays the manufacture date of the computer.

Ownership Date Displays the ownership date of the computer.

Express Service Code Displays the express service code of the computer.

Ownership Tag Displays the ownership tag of the computer.

Signed Firmware Update Displays whether the signed firmware update is enabled.

Battery Displays the battery health information.

Primary Displays the primary battery.

Battery Level Displays the battery level.

Battery State Displays the battery state.

Health Displays the battery health.

AC Adapter Displays whether an AC adapter is installed.

Processor Information

Processor Type Displays the processor type.

Maximum Clock Speed Displays the maximum processor clock speed.

Core Count Displays the number of cores on the processor.

Processor L2 Cache Displays the processor L2 Cache size.

Processor ID Displays the processor identification code.

Processor L3 Cache Displays the processor L3 Cache size.

Current Clock Speed Displays the current processor clock speed.

Minimum Clock Speed Displays the minimum processor clock speed.

Microcode Version Displays the microcode version.

Intel Hyper-Threading Capable Displays whether the processor is Hyper-Threading (HT) capable.

64-Bit Technology Displays whether 64-bit technology is used.

System setup 63

Overview

Memory Information

Memory Installed Displays the total computer memory installed.

Memory Available Displays the total computer memory available.

Memory Speed Displays the memory speed.

Memory Channel Mode Displays single or dual channel mode.

Memory Technology Displays the technology that is used for the memory.

Device Information

Video Controller Displays the integrate graphics information of the computer.

dGPU Video Controller Displays the discrete graphics information of the computer.

Video BIOS Version Displays the video BIOS version of the computer.

Video Memory Displays the video memory information of the computer.

Panel Type Displays the Panel Type of the computer.

Native Resolution Displays the native resolution of the computer.

Audio Controller Displays the audio controller information of the computer.

Wi-Fi Device Displays the wireless device information of the computer.

Bluetooth Device Displays the Bluetooth device information of the computer.

Table 5. System setup options—Boot options menu

Boot options

Advanced Boot Options

Enable UEFI Network Stack Enables or disables UEFI Network Stack.

Default: OFF.

Boot Mode

Boot Mode: UEFI only Displays the boot mode of this computer.

Enable Boot Devices Enables or disables boot devices for this computer.

Boot Sequence Displays the boot sequence.

BIOS Setup Advanced Mode Enables or disables advanced BIOS settings.

Default: ON.

UEFI Boot Path Security Enables or disables the system to prompt the user to enter the Admin password

when booting a UEFI boot path from the F12 boot menu.

Default: Always Except Internal HDD.

Table 6. System setup options—System Configuration menu

System Configuration

Date/Time

Date Sets the computer date in MM/DD/YYYY format. Changes to the date take effect

immediately.

Time Sets the computer time in HH/MM/SS 24-hour format. You can switch between 12-

hour and 24-hour clock. Changes to the time take effect immediately.

Enable SMART Reporting Enables or disables SMART (Self-Monitoring, Analysis, and Reporting Technology)

during computer startup to report hard drive errors.

Default: OFF.

Enable Audio Enables or disables all integrated audio controller.

64 System setup

System Configuration

Default: ON.

Enable Microphone Enables or disables microphone.

Default: ON.

Enable Internal Speaker Enables or disables internal speaker.

Default: ON.

USB Configuration

Enable Boot Support Enables or disables booting from USB mass storage devices such as external hard

drive, optical drive, and USB drive.

Enable External USB Ports Enables or disables USB ports to be functional in an operating system environment.

SATA Operation Configures operating mode of the integrated SATA hard drive controller.

Default: RAID. SATA is configured to support RAID (Intel Rapid Restore Technology).

Drives Enables or disables various onboard drives.

M.2 PCIe SSD-0/SATA-2 Default: ON.

SATA-0 Default: ON.

Drive Information Displays the information of various onboard drives.

Miscellaneous Devices Enables or disables various onboard devices.

Enable Camera Enables or disables the camera.

Default: ON.

Keyboard Illumination Configures the operating mode of the keyboard illumination feature.

Default: Disabled. The keyboard illumination will always be off.

Keyboard Backlight Timeout on AC Configures the timeout value for the keyboard when an AC adapter is connected to

the computer. The keyboard backlight timeout value is only effect when the backlight

is enabled.

Default: 10 seconds.

Keyboard Backlight Timeout on Battery Configures the timeout value for the keyboard when the computer is running on

battery. The keyboard backlight timeout value is only effect when the backlight is

enabled.

Default: 10 seconds.

Touchscreen Enables or disables the touchscreen for the operating system.

NOTE: Touchscreen will always work in the BIOS setup irrespective of

this setting.

Default: ON.

Table 7. System setup options—Video menu

Video

LCD Brightness

Brightness on battery power Sets the screen brightness when the computer is running on battery power.

Brightness on AC power Sets the screen brightness when the computer is running on AC power.

EcoPower Enables or disables EcoPower which increases the battery life by reducing the screen

brightness when appropriate.

Default: ON.

System setup 65

Table 8. System setup options—Security menu

Security

Enable Admin Setup Lockout Enables or disables the user from entering BIOS Setup when an Admin Password is

set.

Default: OFF.

Password Bypass Bypass the System (Boot) Password and the internal hard drive password prompts

during a system restart.

Default: Disabled.

Enable Non-Admin Password Changes Enables or disables the user to change the system and hard drive password without

the need for admin password.

Default: ON.

Non-Admin Setup Changes

Allow Wireless Switch Changes Enables or disables changes to the setup option when an Administrator password is

set.

Default: OFF.

Enable UEFI Capsule Firmware Updates Enables or disables BIOS updates through UEFI capsule update packages.

Computrace Enable or disable the BIOS module interface of the optional Computrace(R) Service

from Absolute Software.

Intel Platform Trust Technology On Enables or disables Platform Trust Technology (PTT) visibility to the operating

system.

Default: ON.

PPI Bypass for Clear Commands Enables or disables the operating system to skip BIOS Physical Presence Interface

(PPI) user prompts when issuing the Clear command.

Default: OFF.

Clear Enables or disables the computer to clear the PTT owner information, and returns the

PTT to the default state.

Default: OFF.

Intel SGX Enables or disables the Intel Software Guard Extensions (SGX) to provide a secured

environment for running code/storing sensitive information.

Default: Software Control

SMM Security Mitigation Enables or disables additional UEFI SMM Security Mitigation protections.

Default: OFF.

NOTE: This feature may cause compatibility issues or loss of

functionality with some legacy tools and applications.

Enable Strong Passwords Enables or disables strong passwords.

Default: OFF.

Password Configuration Control the minimum and maximum number of characters that are allowed for Admin

and System passwords.

Admin Password Sets, Changes, or deletes the administrator (admin) password (sometimes called the

"setup" password).

System Password Sets, Changes, or deletes the system password.

Enable Master Password Lockout Enables or disables the master password support.

Default: OFF.

66 System setup

Table 9. System setup options—Secure Boot menu

Secure Boot

Enable Secure Boot Enables or disables the computer to boos using only validated boot software.

Default: OFF.

NOTE: For Secure Boot to be enabled, the computer needs to be in UEFI

boot mode and the Enable Legacy Option ROMs option needs to be

turned off.

Secure Boot Mode Selects the Secure Boot operation mode.

Default: Deployed Mode.

NOTE: Deployed Mode should be selected for normal operation of Secure

Boot.

Table 10. System setup options—Expert Key Management menu

Expert Key Management

Enable Custom Mode Enables or disables the keys in the PK, KEK, db, and dbx security key databases to be

modified.

Default: OFF.

Custom Mode Key Management Selects the custom values for expert key management.

Default: PK.

Table 11. System setup options—Performance menu

Performance

Intel Hyper-Threading Technology Enables or disables the Intel Hyper-Threading Technology to use processor resources

more efficiently.

Default: ON.

Intel SpeedStep Enables or disables the Intel SpeedStep Technology to dynamically adjust processor

voltage and core frequency, decreasing average power consumption and heat

production.

Default: ON.

Intel TurboBoost Technology Enabled or disabled the Intel TurboBoost mode of the processor. If enabled, the Intel

TurboBoost driver increases the performance of the CPU or graphics processor.

Default: ON.

Multi-Core Support Changes the number of CPU cores available to the operating system. The default

value is set to the maximum number of cores.

Default: All Cores.

Enable C-State Control Enables or disables the CPU's ability to enter and exit low-power states.

Default: ON.

Table 12. System setup options—Power Management menu

Power Management

Wake on AC Enables the computer to turn on and go to boot when AC power is supplied to the

computer.

Default: OFF.

Auto on Time Enables the computer to automatically power on for defined days and times.

Default: Disabled. The system will not automatically power up.

System setup 67

Power Management

Battery Charge Configuration Enables the computer to run on battery during power usage hours. Use the below

options to prevent AC power usage between certain times of each day.

Default: Adaptive. Battery settings are adaptively optimized based on your typical

battery usage pattern.

Enable Advanced Battery Charge

Configuration

Enables Advanced Battery Charge Configuration from the beginning of the day to a

specified work period. Advanced Battery Charged maximizes battery health while still

supporting heavy use during the work day.

Default: OFF.

Block Sleep Blocks the computer from entering Sleep (S3) mode in the operating system.

Default: OFF.

NOTE: If enabled, the computer will not go to sleep, Intel Rapid Start will

be disabled automatically, and the operating system power option will be

blank if it was set to Sleep.

Enable USB Wake Support Enables the USB devices to wake the computer from Standby mode.

Default: OFF.

Enable Intel Speed Shift Technology Enables or disables Intel Speed Shift Technology support which enables the operating

system to select the appropriate processor performance automatically.

Default: ON.

Lid Switch Enables the computer to power up from the off state whenever the lid is opened.

Default: ON.

Table 13. System setup options—Wireless menu

Wireless

Wireless Switch Determines which wireless devices can be controlled by the Wireless Switch. For

Windows 8 systems, this is controlled by an operating system drive directly. As a

result, the setting does not affect the Wireless Switch behavior.

NOTE: When both WLAN and WiGig are present, enable/disable controls

are tied together. Thus, they cannot be enabled or disabled

independently.

WLAN Default: ON.

Bluetooth Default: ON.

Wireless Device Enable Enable or disable internal WLAN/Bluetooth devices.

WLAN Default: ON.

Bluetooth Default: ON.

Table 14. System setup options—POST Behavior menu

POST Behavior

Numlock Enable Enables or disables Numlock when the computer boots.

Default: ON.

Enable Adapter Warnings Enables the computer to display adapter warning messages during boot.

Default: ON.

Extend BIOS POST Time Configures the BIOS POST (Power-On Self-Test) load time.

Default: 0 seconds.

68 System setup

POST Behavior

Fastboot Configures the speed of the UEFI boot process.

Default: Thorough. Performs complete hardware and configuration initialization during

boot.

Fn Lock Options Enables or disables the Fn lock mode.

Default: ON.

Lock Mode Default: Lock Mode Secondary. Lock Mode Secondary = If this option is selected, the

F1-F12 keys scan the code for their secondary functions.

Pull Screen Logo Enabled or disabled the computer to display full screen logo if the image match

screen resolution.

Default: OFF.

Warnings and Errors Selects an action on encountering a warning or error during boot.

Default: Prompt on Warnings and Errors. Stop, prompt and wait for user input when

warnings or errors are detected.

NOTE: Errors deemed critical to the operation of the computer hardware

will always halt the computer.

Table 15. System setup options—Virtualization menu

Virtualization

Intel Virtualization Technology Enables the computer to run a virtual machine monitor (VMM).

Default: ON.

VT for Direct I/O Enables the computer to perform Virtualization Technology for Direct I/O (VT-d).

VT-d is an Intel method that provides virtualization for memory map I/O.

Default: ON.

Table 16. System setup options—Maintenance menu

Maintenance

Asset Tag Creates a system Asset Tag that can be used by an IT administrator to uniquely

identify a particular system. Once set in BIOS, the Asset Tag cannot be changed.

Service Tag Displays the Service Tag of the computer.

BIOS Recovery from Hard Drive Enables the computer to recover from a bad BIOS image, as long as the Boot Block

portion is intact and functioning.

Default: ON.

NOTE: BIOS recovery is designed to fix the main BIOS block and cannot

work if the Boot Block is damaged. In addition, this feature cannot work

in the event of EC corruption, ME corruption, or a hardware issue. The

recovery image must exist on an unencrypted partition on the drive.

BIOS Auto-Recovery Enables the computer to automatically recover the BIOS without user actions. This

feature requires BIOS Recovery from Hard Drive to be set to Enabled.

Default: OFF.

Start Data Wipe CAUTION: This Secure Wipe Operation will delete information in a way

that it cannot be reconstructed.

If enabled, the BIOS will queue up a data wipe cycle for storage devices that are

connected to the motherboard on the next reboot.

Default: OFF.

Allow BIOS Downgrade Controls flashing of the system firmware to previous revisions.

System setup 69

Maintenance

Default: ON.

Table 17. System setup options—System Logs menu

System Logs

Power Event Log Displays Power events.

Default: Keep.

BIOS Event Log Displays BIOS events.

Default: Keep.

Thermal Event Log Displays Thermal events.

Default: Keep.

Table 18. System setup options—SupportAssist menu

SupportAssist

Dell Auto operating system Recovery

Threshold

Controls the automatic boot flow for SupportAssist System Resolution Console and

for Dell operating system Recovery tool.

Default: 2.

SupportAssist operating system Recovery Enables or disables the boot flow for SupportAssist operating system Recovery tool

in the even of certain system errors.

Default: ON.

Updating the BIOS in Windows

Prerequisites

It is recommended to update your BIOS (System Setup), when you replace the system board or if an update is available. For laptops,

ensure that your computer battery is fully charged and connected to a power outlet.

About this task

NOTE: If BitLocker is enabled, it must be suspended prior to updating the system BIOS, and then re-enabled after the

BIOS update is completed.

Steps

1. Restart the computer.

2. Go to Dell.com/support.

• Enter the Service Tag or Express Service Code and click Submit.

• Click Detect Product and follow the instructions on screen.

3. If you are unable to detect or find the Service Tag, click Choose from all products.

4. Choose the Products category from the list.

NOTE: Choose the appropriate category to reach the product page

5. Select your computer model and the Product Support page of your computer appears.

6. Click Get drivers and click Drivers and Downloads.

The Drivers and Downloads section opens.

7. Click Find it myself.

8. Click BIOS to view the BIOS versions.

9. Identify the latest BIOS file and click Download.

10. Select your preferred download method in the Please select your download method below window, click Download File.

The File Download window appears.

70 System setup

11. Click Save to save the file on your computer.

12. Click Run to install the updated BIOS settings on your computer.

Follow the instructions on the screen.

Updating BIOS on systems with BitLocker enabled

CAUTION: If BitLocker is not suspended before updating the BIOS, the next time you reboot the system it will not

recognize the BitLocker key. You will then be prompted to enter the recovery key to progress and the system will ask for

this on each reboot. If the recovery key is not known this can result in data loss or an unnecessary operating system re-

install. For more information on this subject, see Knowledge Article: https://www.dell.com/support/article/sln153694

Updating your system BIOS using a USB flash drive

About this task

If the system cannot load into Windows but there is still a need to update the BIOS, download the BIOS file using another system and save

it to a bootable USB Flash Drive.

NOTE: You will need to use a bootable USB Flash drive. Please refer to the following article for further details: https://

www.dell.com/support/article/sln143196/

Steps

1. Download the BIOS update .EXE file to another system.

2. Copy the file e.g. O9010A12.EXE onto the bootable USB Flash drive.

3. Insert the USB Flash drive into the system that requires the BIOS update.

4. Restart the system and press F12 when the Dell Splash logo appears to display the One Time Boot Menu.

5. Using arrow keys, select USB Storage Device and click Return.

6. The system will boot to a Diag C:\> prompt.

7. Run the file by typing the full filename e.g. O9010A12.exe and press Return.

8. The BIOS Update Utility will load, follow the instructions on screen.

Figure 1. DOS BIOS Update Screen

System setup 71

Updating the Dell BIOS in Linux and Ubuntu

environments

If you want to update the system BIOS in a Linux environment such as Ubuntu, see https://www.dell.com/support/article/sln171755/.

Flashing the BIOS from the F12 One-Time boot

Updating your system BIOS using a BIOS update.exe file copied to a FAT32 USB key and booting from the F12 one time boot menu.

About this task

BIOS Update

You can run the BIOS update file from Windows using a bootable USB key or you can also update the BIOS from the F12 One-Time boot

menu on the system.

Most Dell systems built after 2012 have this capability and you can confirm by booting your system to the F12 One-Time Boot Menu to see

if BIOS FLASH UPDATE is listed as a boot option for your system. If the option is listed, then the BIOS supports this BIOS update option.

NOTE: Only systems with BIOS Flash Update option in the F12 One-Time Boot Menu can use this function.

Updating from the One-Time Boot Menu

To update your BIOS from the F12 One-Time boot menu, you will need:

• USB key formatted to the FAT32 file system (key does not have to be bootable)

• BIOS executable file that you downloaded from the Dell Support website and copied to the root of the USB key

• AC power adapter connected to the system

• Functional system battery to flash the BIOS

Perform the following steps to execute the BIOS update flash process from the F12 menu:

CAUTION: Do not power off the system during the BIOS update process. Powering off the system could make the

system fail to boot.

Steps

1. From a power off state, insert the USB key where you copied the flash into a USB port of the system .

2. Power on the system and press the F12 key to access the One-Time Boot Menu, Highlight BIOS Update using the mouse or arrow

keys then press Enter.

72 System setup

3. The flash BIOS menu will open, and then click the Flash from file.

4. Select external USB device.

System setup 73

5. Once the file is selected, Double click the flash target file, then press submit.

6. Click the Update BIOS then system will reboot to flash the BIOS.

74 System setup

7. Once complete, the system will reboot and the BIOS update process is completed.

System and setup password

Table 19. System and setup password

Password type Description

System password Password that you must enter to log in to your system.

Setup password Password that you must enter to access and make changes to the

BIOS settings of your computer.

You can create a system password and a setup password to secure your computer.

CAUTION: The password features provide a basic level of security for the data on your computer.

CAUTION: Anyone can access the data that is stored on your computer if it is not locked and left unattended.

NOTE: System and setup password feature is disabled.

Assigning a system setup password

Prerequisites

You can assign a new System or Admin Password only when the status is in Not Set.

About this task

To enter the system setup, press F2F12 immediately after a power-on or reboot.

Steps

1. In the System BIOS or System Setup screen, select Security and press Enter.

The Security screen is displayed.

2. Select System/Admin Password and create a password in the Enter the new password field.

Use the following guidelines to assign the system password:

• A password can have up to 32 characters.

• The password can contain the numbers 0 through 9.

System setup 75

• Only lower case letters are valid, upper case letters are not valid.

• Only the following special characters are valid: Space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`).

3. Type the system password that you entered earlier in the Confirm new password field and click OK.

4. Press Esc and a message prompt's you to save the changes.

5. Press Y to save the changes.

The computer reboots.

Deleting or changing an existing system setup password

Prerequisites

Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing System and/or

Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is Locked.

About this task

To enter the System Setup, press F2F12 immediately after a power-on or reboot.

Steps

1. In the System BIOS or System Setup screen, select System Security and press Enter.

The System Security screen is displayed.

2. In the System Security screen, verify that Password Status is Unlocked.

3. Select System Password, alter, or delete the existing system password and press Enter or Tab.

4. Select Setup Password, alter, or delete the existing setup password and press Enter or Tab.

NOTE: If you change the System and/or Setup password, reenter the new password when prompted. If you delete

the System and/or Setup password, confirm the deletion when prompted.

5. Press Esc and a message prompt's you to save the changes.

6. Press Y to save the changes and exit from System Setup.

The computer reboot.

Clearing CMOS settings

About this task

CAUTION: Clearing CMOS settings will reset the BIOS settings on your computer.

Steps

1. Remove the base cover.

2. Follow the removal procedure in coin-cell battery to remove the coin-cell battery from the system board.

3. Wait for one minute.

4. Follow the installation procedure in coin-cell battery to connect the coin-cell battery to the system board.

5. Install the base cover.

Clearing BIOS (System Setup) and System passwords

About this task

To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell.

NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying

Windows or your application.

76 System setup

Troubleshooting

Recovering the operating system

When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell SupportAssist OS

Recovery.

Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows 10 operating system. It

consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating system. It enables you

to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state.

You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary

operating system due to software or hardware failures.

For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at www.dell.com/

support.

System diagnostic lights

Battery-status light

Indicates the power and battery-charge status.

Solid white — Power adapter is connected and the battery has more than 5 percent charge.

Amber — Computer is running on battery and the battery has less than 5 percent charge.

Off

• Power adapter is connected and the battery is fully charged.

• Computer is running on battery and the battery has more than 5 percent charge.

• Computer is in sleep state, hibernation, or turned off.

The power and battery-status light blinks amber along with beep codes indicating failures.

For example, the power and battery-status light blinks amber two times followed by a pause, and then blinks white three times followed by

a pause. This 2,3 pattern continues until the computer is turned off indicating no memory or RAM is detected.

The following table shows different power and battery-status light patterns and associated problems.

Table 20. LED codes

Diagnostic light codes Problem description

2,1 Processor failure

2,2 System board: BIOS or ROM (Read-Only Memory) failure

2,3 No memory or RAM (Random-Access Memory) detected

2,4 Memory or RAM (Random-Access Memory) failure

2,5 Invalid memory installed

2,6 System-board or chipset error

2,7 Display failure

2,8 LCD power rail failure. Replace system board

3,1 Coin-cell battery failure

3,2 PCI, video card/chip failure

3,3 Recovery image not found

3,4 Recovery image found but invalid

Troubleshooting 77

Diagnostic light codes Problem description

3,5 Power-rail failure

3,6 System BIOS Flash incomplete

3,7 Management Engine (ME) error

Camera status light: Indicates whether the camera is in use.

• Solid white — Camera is in use.

• Off — Camera is not in use.

Caps Lock status light: Indicates whether Caps Lock is enabled or disabled.

• Solid white — Caps Lock enabled.

• Off — Caps Lock disabled.

Enabling Intel Optane memory

Steps

1. On the taskbar, click the search box, and then type Intel Rapid Storage Technology.

2. Click Intel Rapid Storage Technology.

The Intel Rapid Storage Technology window is displayed.

3. On the Status tab, click Enable to enable the Intel Optane memory.

4. On the warning screen, select a compatible fast drive, and then click Yes to continue enabling Intel Optane memory.

5. Click Intel Optane memory > Reboot to complete enabling your Intel Optane memory.

NOTE: Applications may take up to three subsequent launches after enablement to see the full performance

benefits.

Disabling Intel Optane memory

About this task

CAUTION: After disabling Intel Optane memory, do not uninstall the driver for Intel Rapid Storage Technology as it will

result in a blue screen error. The Intel Rapid Storage Technology user interface can be removed without uninstalling the

driver.

NOTE: Disabling Intel Optane memory is required before removing the SATA storage device accelerated by the Intel

Optane memory module from the computer.

Steps

1. On the taskbar, click the search box, and then type Intel Rapid Storage Technology.

2. Click Intel Rapid Storage Technology.

The Intel Rapid Storage Technology window is displayed.

3. On the Intel Optane memory tab, click Disable to disable the Intel Optane memory.

NOTE: For computers in which Intel Optane memory acts as a primary storage, do not disable the Intel Optane

memory. The Disable option will be grayed out.

4. Click Yes if you accept the warning.

The disabling progress is displayed.

5. Click Reboot to complete disabling your Intel Optane memory and restart your computer.

78 Troubleshooting

Flea power release

About this task

Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been

removed. The following procedure provides the instructions on how to conduct flea power release:

Steps

1. Turn off your computer.

2. Remove the base cover.

3. Remove the battery.

4. Press and hold the power button for 15 seconds to drain the flea power.

5. Replace the battery.

6. Replace the base cover.

7. Turn on your computer.

WiFi power cycle

About this task

If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be performed. The

following procedure provides the instructions on how to conduct a WiFi power cycle:

NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device.

Steps

1. Turn off your computer.

2. Turn off the modem.

3. Turn off the wireless router.

4. Wait for 30 seconds.

5. Turn on the wireless router.

6. Turn on the modem.

7. Turn on your computer.

Troubleshooting 79

Getting help and contacting Dell

Self-help resources

You can get information and help on Dell products and services using these self-help resources:

Table 21. Self-help resources

Self-help resources Resource location

Information about Dell products and services www.dell.com

My Dell

Tips

Contact Support In Windows search, type Contact Support, and press Enter.

Online help for operating system www.dell.com/support/windows

www.dell.com/support/linux

Troubleshooting information, user manuals, set up instructions,

product specifications, technical help blogs, drivers, software

updates, and so on.

www.dell.com/support

Dell knowledge base articles for a variety of computer concerns 1. Go to www.dell.com/support.

2. On the menu bar at the top of the Support page, select

Support > Knowledge Base.

3. In the Search field on the Knowledge Base page, type the

keyword, topic, or model number , and then click or tap the

search icon to view the related articles.

Learn and know the following information about your product:

• Product specifications

• Operating system

• Setting up and using your product

• Data backup

• Troubleshooting and diagnostics

• Factory and system restore

• BIOS information

See Me and My Dell at www.dell.com/support/manuals.

To locate the Me and My Dell relevant to your product, identify

your product through one of the following:

• Select Detect Product.

• Locate your product through the drop-down menu under View

Products.

• Enter the Service Tag number or Product ID in the search

bar.

Contacting Dell

To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell.

NOTE: Availability varies by country/region and product, and some services may not be available in your country/region.

NOTE: If you do not have an active Internet connection, you can find contact information about your purchase invoice,

packing slip, bill, or Dell product catalog.

80 Getting help and contacting Dell

Table of Contents

DELL 5500 User Manual

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