DELL 5570 User Manual

Inspiron 15 5000

Service Manual

Regulatory Model: P75F

Regulatory Type: P75F001

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

Safety instructions.................................................................................................................................................................9

Recommended tools............................................................................................................................................................ 10

Screw list...............................................................................................................................................................................10

2 After working inside your computer..............................................................................................12

3 Removing the optical drive.......................................................................................................... 13

Procedure..............................................................................................................................................................................13

4 Replacing the optical drive...........................................................................................................15

Procedure .............................................................................................................................................................................15

5 Removing the base cover.............................................................................................................16

Prerequisites......................................................................................................................................................................... 16

7 Removing the battery..................................................................................................................21

Prerequisites......................................................................................................................................................................... 21

Procedure..............................................................................................................................................................................21

8 Replacing the battery................................................................................................................. 22

Procedure ............................................................................................................................................................................22

Post-requisites.....................................................................................................................................................................22

9 Removing the memory modules................................................................................................... 23

Prerequisites.........................................................................................................................................................................23

Procedure............................................................................................................................................................................. 23

10 Replacing the memory modules.................................................................................................. 24

Contents 3

12 Replacing the wireless card........................................................................................................27

Procedure............................................................................................................................................................................. 27

Post-requisites..................................................................................................................................................................... 27

13 Removing the optical-drive connector board............................................................................... 28

Prerequisites.........................................................................................................................................................................28

Procedure............................................................................................................................................................................. 28

14 Replacing the optical-drive connector board............................................................................... 29

Procedure ............................................................................................................................................................................29

Post-requisites.....................................................................................................................................................................29

For computers shipped without optical drive............................................................................................................ 32

Post-requisites.....................................................................................................................................................................32

17 Removing the fan...................................................................................................................... 33

Prerequisites.........................................................................................................................................................................33

18 Replacing the fan...................................................................................................................... 35

Procedure ............................................................................................................................................................................35

Post-requisites.....................................................................................................................................................................35

19 Removing the solid-state drive/Intel Optane............................................................................... 36

Procedure............................................................................................................................................................................. 38

22 Replacing the hard drive........................................................................................................... 40

Procedure ............................................................................................................................................................................40

Post-requisites.....................................................................................................................................................................40

23 Removing the touchpad............................................................................................................. 41

Prerequisites......................................................................................................................................................................... 41

Procedure..............................................................................................................................................................................41

24 Replacing the touchpad.............................................................................................................43

Procedure ............................................................................................................................................................................43

Post-requisites.....................................................................................................................................................................43

25 Removing the speakers............................................................................................................. 44

26 Replacing the speakers............................................................................................................. 45

Procedure ............................................................................................................................................................................ 47

Post-requisites..................................................................................................................................................................... 47

29 Removing the power-adapter port............................................................................................. 48

Prerequisites.........................................................................................................................................................................48

Procedure............................................................................................................................................................................. 48

30 Replacing the power-adapter port..............................................................................................49

Procedure ............................................................................................................................................................................49

Post-requisites.....................................................................................................................................................................49

31 Removing the display assembly.................................................................................................. 50

Prerequisites........................................................................................................................................................................ 50

Procedure.............................................................................................................................................................................54

34 Replacing the I/O board............................................................................................................ 56

Procedure ............................................................................................................................................................................56

Post-requisites.....................................................................................................................................................................56

35 Removing the power-button board.............................................................................................57

Prerequisites.........................................................................................................................................................................57

Procedure............................................................................................................................................................................. 57

36 Replacing the power-button board.............................................................................................59

Procedure ............................................................................................................................................................................59

Post-requisites.....................................................................................................................................................................59

37 Removing the system board...................................................................................................... 60

Prerequisites........................................................................................................................................................................ 60

Procedure.............................................................................................................................................................................60

Procedure.............................................................................................................................................................................65

40 Replacing the power button with fingerprint reader.....................................................................67

Procedure ............................................................................................................................................................................ 67

Post-requisites..................................................................................................................................................................... 67

41 Removing the palm rest and keyboard assembly.......................................................................... 69

Procedure.............................................................................................................................................................................69

42 Replacing the palm rest and keyboard assembly...........................................................................71

Procedure .............................................................................................................................................................................71

Post-requisites......................................................................................................................................................................71

43 Removing the display bezel........................................................................................................72

44 Replacing the display bezel........................................................................................................73

45 Removing the camera................................................................................................................74

Prerequisites.........................................................................................................................................................................74

46 Replacing the camera................................................................................................................75

Procedure ............................................................................................................................................................................ 75

Post-requisites.....................................................................................................................................................................75

47 Removing the display panel........................................................................................................76

Prerequisites.........................................................................................................................................................................76

48 Replacing the display panel........................................................................................................78

Procedure ............................................................................................................................................................................ 78

49 Removing the display hinges......................................................................................................79

Prerequisites.........................................................................................................................................................................79

Procedure..............................................................................................................................................................................81

52 Replacing the display cable........................................................................................................82

Procedure ............................................................................................................................................................................82

Post-requisites.....................................................................................................................................................................82

53 Removing the display back-cover and antenna assembly.............................................................. 83

Prerequisites.........................................................................................................................................................................83

54 Replacing the display back-cover and antenna assembly.............................................................. 84

Procedure ............................................................................................................................................................................84

Post-requisites.....................................................................................................................................................................84

55 Downloading drivers................................................................................................................. 85

Downloading the Wi-Fi driver............................................................................................................................................ 85

Downloading the media-card reader driver......................................................................................................................86

Entering BIOS setup program............................................................................................................................................88

System setup options......................................................................................................................................................... 88

57 System and setup password...................................................................................................... 93

Assigning a system password and setup password........................................................................................................93

Deleting or changing an existing system and or setup password................................................................................. 93

Clearing CMOS settings..................................................................................................................................................... 94

Clearing forgotten passwords............................................................................................................................................94

Flashing BIOS (USB key)................................................................................................................................................... 95

Intel Optane memory (Optional)....................................................................................................................................... 95

Enabling Intel Optane memory.....................................................................................................................................95

Disabling Intel Optane memory.................................................................................................................................... 96

Enhanced Pre-Boot System Assessment (ePSA) diagnostics......................................................................................96

Running the ePSA diagnostics.....................................................................................................................................96

System diagnostic lights.....................................................................................................................................................96

Flea power release...............................................................................................................................................................97

Before you begin

1. Save and close all open files and exit all open applications.

2. Shut down your computer. Click Start > Power > Shut down.

NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down

3. Disconnect your computer and all attached devices from their electrical outlets.

NOTE: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the

computer, replace all covers, panels, and screws before connecting to the electrical outlet.

CAUTION: To avoid damaging the computer, ensure that the work surface is flat and clean.

CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching pins and

CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical

assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety

instructions that shipped with the product or at www.dell.com/regulatory_compliance.

CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface,

such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to

Remove the optical drive (optional).

3. Remove the two screws (M2x2) that secure the base cover to the palm rest and keyboard assembly.

4. Remove the six screws (M2.5x7) that secure the base cover to the palm rest and keyboard assembly.

5. Pry the base cover starting from the top-left corner of the computer base.

16 Removing the base cover

2. Remove the screw (M2x4) that secures the base cover to the palm rest and keyboard assembly.

4. Pry the base cover starting from the top-left corner of the computer base.

5. Lift the base cover off the palm rest and keyboard assembly.

NOTE: The following steps are applicable only if you want to further remove any other component from your

Removing the base cover 19

1. Connect the battery cable to the system board, if applicable.

CAUTION: To avoid accidental damage to the power-adapter port, do not press the base cover against the power-

5. Replace the screw (M2x4) that secures the base cover to the palm rest and keyboard assembly.

For computers shipped without optical drive

1. Connect the battery cable to the system board, if applicable.

CAUTION: To avoid accidental damage to the power-adapter port, do not press the base cover against the power-

adapter port when you snap the base cover to the computer base.

2. Place the base cover on the palm rest and keyboard assembly, and snap the base cover into place starting from the power-adapter

3. Replace the six screws (M2.5x7) that secure the base cover to the palm rest and keyboard assembly.

4. Replace the screw (M2x4) that secures the base cover to the palm rest and keyboard assembly.

20 Replacing the base cover

1. Remove the four screws (M2x3) that secure the battery to the palm rest and keyboard assembly.

1. Replace the base cover.

2. Replace the optical drive (optional).

22 Replacing the battery

1. Locate the memory module on your computer.

3. Remove the memory module from the memory-module slot.

Removing the memory modules 23

3. Press the memory module down until it clicks into place.

1. Replace the base cover.

24 Replacing the memory modules

1. Locate the wireless card on your computer.

Removing the wireless card 25

1. Adhere the coin-cell battery on the palm rest and keyboard assembly.

2. Connect the coin-cell battery cable to the I/O board.

1. Replace the base cover.

2. Replace the optical drive (optional).

32 Replacing the coin-cell battery

1. Lift the latch and disconnect the optical-drive connector-board cable from the system board.

2. Lift the latch and disconnect the optical-drive connector-board cable from the optical-drive board connector.

34 Removing the fan

3. Connect the fan cable to the system board.

4. Route the display cable through the routing guides on the fan.

1. Replace the base cover.

2. Replace the optical drive (optional).

You need to disable the Intel Optane before removing it from your computer. For more information about disabling the Intel Optane, see

Disabling Intel Optane.

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow

the steps in Before working inside your computer. After working inside your computer, follow the instructions in After

1. Remove the optical drive (optional).

2. Remove the base cover.

1. Loosen the two captive screws that secure the solid-state drive shield/Intel Optane shield and solid-state drive/Intel Optane to the

NOTE: solid-state drive shield/Intel Optane shield is available only on computers shipped with NVMe solid-state

drive/Intel Optane. In computers shipped with mSATA solid-state drive/Intel Optane, remove the screw (M2x2.2)

that secures the solid-state drive/Intel Optane to the palm rest and keyboard assembly.

2. Lift the solid-state drive shield/Intel Optane shield off the palm rest and keyboard assembly.

3. Slide and remove the solid-state drive/Intel Optane from the solid-state drive/Intel Optane slot.

36 Removing the solid-state drive/Intel Optane

Enable the Intel Optane after you replace it. For more information about enabling the Intel Optane, see Enabling Intel Optane.

1. Align the notch on the solid-state drive/Intel Optane with the tab on the solid-state drive/Intel Optane slot.

2. Slide the solid-state drive/Intel Optane into the solid-state drive/Intel Optane slot.

3. Align the screw holes on the solid-state drive shield/Intel Optane shield with the screw holes on the palm rest and keyboard assembly.

1. Replace the base cover.

2. Replace the optical drive (optional).

Replacing the solid-state drive/Intel Optane 37

If your computer is using a SATA storage device accelerated by Intel Optane memory, disable Intel Optane before removing the SATA

storage device. For more information about disabling the Intel Optane, see Disabling Intel Optane.

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow

the steps in Before working inside your computer. After working inside your computer, follow the instructions in After

38 Removing the hard drive

Removing the hard drive 39

Enable Intel Optane after replacing the SATA storage. For more information about enabling the Intel Optane, see Enabling Intel Optane.

1. Align the screw holes on the hard-drive bracket with the screw holes on the hard drive.

2. Replace the four screws (M3x3) that secure the hard-drive bracket to the hard drive.

3. Connect the interposer to the hard-drive assembly.

4. Align the screw holes on the hard-drive assembly with the screw holes on the palm rest and keyboard assembly.

40 Replacing the hard drive

3. Remove the battery.

1. Open the latch and disconnect the hard-drive cable from the system board.

2. Open the latch and disconnect the touchpad cable from the system board.

3. Open the latch and disconnect the keyboard back-light cable from the system board.

Removing the touchpad 41

3. Remove the wireless card.

1. Remove the three screws (M2.5x5) that secure the right hinge to the system board and palm rest assembly.

2. Lift the right hinge.

3. Disconnect the power-adapter port cable from the system board.

48 Removing the power-adapter port

3. Route the power-adapter port cable through the routing guides on the palm rest and keyboard assembly.

4. Connect the power-adapter port cable to the system board.

1. Replace the wireless card.

3. Remove the wireless card.

2. Lift the latch and disconnect the optical-drive connector-board cable from the optical-drive board connector.

50 Removing the display assembly

52 Removing the display assembly

54 Removing the I/O board

Removing the I/O board 55

3. Adhere the I/O-board cable to the palm rest and keyboard assembly.

4. Connect the I/O-board cable to the system board and close the latch to secure the cable.

1. Replace the hard drive.

56 Replacing the I/O board

3. Remove the fan.

1. Remove the two screws (M2.5x5) that secure the left hinge to palm rest and keyboard assembly.

Removing the power-button board 57

NOTE: Service tag is the alphanumeric identifier located at the back side of your computer.

64 Replacing the system board

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow

the steps in Before working inside your computer. After working inside your computer, follow the instructions in After

working inside your computer. For more safety best practices, see the Regulatory Compliance home page at

www.dell.com/regulatory_compliance.

NOTE: Applicable only for computers that are shipped with fingerprint reader.

5. Remove the fan.

7. Remove the wireless card.

8. Remove the power-button board.

1. Peel the fingerprint reader cable off the palm rest and keyboard assembly.

2. Remove the screw (M2x2) that secures the power button with fingerprint reader to the palm rest and keyboard assembly.

3. Using a plastic scribe, release the fingerprint-reader board from the palm rest and keyboard assembly.

4. Lift the power button with fingerprint reader, along with its cable, off the palm rest and keyboard assembly.

66 Removing the power button with fingerprint reader

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow

the steps in Before working inside your computer. After working inside your computer, follow the instructions in After

working inside your computer. For more safety best practices, see the Regulatory Compliance home page at

www.dell.com/regulatory_compliance.

NOTE: Applicable only for computers that are shipped with fingerprint reader.

68 Replacing the power button with fingerprint reader

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow

the steps in Before working inside your computer. After working inside your computer, follow the instructions in After

working inside your computer. For more safety best practices, see the Regulatory Compliance home page at

www.dell.com/regulatory_compliance.

1. Remove the optical drive (optional).

2. Remove the base cover.

3. Remove the battery.

4. Remove the optical-drive connector board.

5. Remove the fan.

15. Remove the system board.

After performing the above steps, we are left with the palm rest and keyboard assembly.

70 Removing the palm rest and keyboard assembly

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow

the steps in Before working inside your computer. After working inside your computer, follow the instructions in After

working inside your computer. For more safety best practices, see the Regulatory Compliance home page at

www.dell.com/regulatory_compliance.

Place the palm rest and keyboard assembly on a flat surface.

1. Replace the power button with fingerprint reader (optional).

2. Replace the system board.

10. Replace the wireless card.

11. Replace the solid-state drive/Intel Optane.

15. Replace the base cover.

3. Remove the wireless card.

4. Remove the display assembly.

1. Using a plastic scribe, carefully pry up the display bezel from the top-left outer edge of the display back-cover and antenna assembly.

2. Remove the display bezel off the display back-cover and antenna assembly.

72 Removing the display bezel

1. Replace the display assembly.

2. Replace the wireless card.

Replacing the display bezel 73

3. Replace the eight screws (M2.5x2.5) that secure the hinges to the display back-cover and antenna assembly .

1. Replace the display panel.

2. Replace the display bezel.

3. Replace the display assembly.

80 Replacing the display hinges

3. Remove the wireless card.

4. Remove the display assembly.

Removing the display cable 81

1. Replace the display hinges.

2. Replace the display panel.

3. Replace the display bezel.

4. Replace the display assembly.

82 Replacing the display cable

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow

the steps in Before working inside your computer. After working inside your computer, follow the instructions in After

working inside your computer. For more safety best practices, see the Regulatory Compliance home page at

www.dell.com/regulatory_compliance.

1. Remove the optical drive.

2. Remove the base cover.

3. Remove the wireless card.

4. Remove the display assembly.

5. Remove the display bezel.

After performing all the above steps, we are left with the display back-cover and antenna assembly.

Removing the display back-cover and antenna assembly 83

NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow

the steps in Before working inside your computer. After working inside your computer, follow the instructions in After

working inside your computer. For more safety best practices, see the Regulatory Compliance home page at

www.dell.com/regulatory_compliance.

Place the display back-cover and antenna assembly on a clean and flat surface.

1. Replace the display cable.

84 Replacing the display back-cover and antenna assembly

Use the BIOS Setup program for the following purposes:

• Get information about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive.

• Change the system configuration information.

• Set or change a user-selectable option, such as the user password, type of hard drive installed, and enabling or disabling base devices.

Entering BIOS setup program

1. Turn on (or restart) your computer.

2. During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately.

NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must

watch for it, and then press F2. If you press F2 before the F2 prompt, this keystroke is lost. If you wait too long and

the operating system logo appears, continue to wait until you see the desktop. Then, turn off your computer and try

88 System setup

Table 4. System setup options—System Configuration menu

CAUTION: Do not try to remove the Intel Rapid Storage Technology driver after disabling Intel Optane memory, it will

result in a blue screen error. The Intel Rapid Storage Technology user interface can be removed without uninstalling the

NOTE: Disabling Intel Optane memory is required before removing the SATA storage device accelerated by the Intel

5. Click Reboot to complete disabling your Intel Optane memory and restart your computer.

Enhanced Pre-Boot System Assessment (ePSA)

CAUTION: Use the ePSA diagnostics to test only your computer. Using this program with other computers may cause

invalid results or error messages.

The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded with the

BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device

groups allowing you to:

• Run tests automatically or in an interactive mode

terminal when the diagnostic tests are performed.

For more information, see Dell EPSA Diagnostic 3.0.

1. Turn on your computer.

2. As the computer boots, press the F12 key as the Dell logo appears.

3. On the boot menu screen, select the Diagnostics option.

4. Click the arrow at the bottom left corner.

5. Click the arrow in the lower-right corner to go to the page listing.

NOTE: Press Fn+H to toggle this light between power and battery-status light and hard-drive activity light.

Hard-drive activity light

Turns on when the computer reads from or writes to the hard drive.

NOTE: Hard-drive activity light is supported only on computers shipped with hard drive.

Power and battery-status light

Indicates the power and battery-charge status

Solid white — Power adapter is connected and the battery has more than 5 percent charge.

Amber — Computer is running on battery and the battery has less than 5 percent charge.

• Power adapter is connected and the battery is fully charged.

The following table shows different light patterns and describes what they indicate.

Table 14. Diagnostics

• Off — Camera is not in use.

Caps Lock status light: Indicates whether Caps Lock is enabled or disabled.

• Solid white — Caps Lock enabled.

• Off — Caps Lock disabled.

Flea power release

Flea power is the residual static electricity that remains on the computer even after it has been powered off and the battery has been

removed. The following procedure provides the instructions on how to conduct flea power release:

1. Turn off your computer.

Wi-Fi power cycle

If your computer is unable to access the internet due to Wi-Fi connectivity issues a Wi-Fi power cycle procedure may be performed. The

5. Turn on the wireless router.

98 Troubleshooting

Table 15. Self-help resources

See Me and My Dell at www.dell.com/support/manuals.

To locate the Me and My Dell relevant to your product, identify

your product through one of the following:

• Select Detect Product.

NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice,

packing slip, bill, or Dell product catalog.

Getting help and contacting Dell 99