Latitude 5590 Owners Manual
Working on your computer
Removing and installing components
- Removing and installing components
Technology and components
System specifications
- Technical specifications
System setup options
Software
Troubleshooting
- Enhanced Pre-Boot System Assessment — ePSA diagnostics
  - Running the ePSA diagnostics
- Real Time Clock reset
Contacting Dell

DELL 5590 User Manual

Displayed below is the user manual for 5590 by DELL which is a product in the Notebooks category. This manual has pages.

Related Manuals

DELL 5590 Manual

Latitude 5590

Owners Manual

Regulatory Model: P60F

Regulatory Type: P60F002

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

the Dell logo are trademarks of Dell Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may be trademarks of

their respective companies.

2018 - 01

Rev. A00

Contents

1 Working on your computer............................................................................................................................. 7

Safety precautions............................................................................................................................................................. 7

Standby power..............................................................................................................................................................7

Bonding .........................................................................................................................................................................7

Electrostatic discharge — ESD protection............................................................................................................... 7

ESD eld service kit ....................................................................................................................................................8

Transporting sensitive components........................................................................................................................... 9

Before working inside your computer..............................................................................................................................9

After working inside your computer.................................................................................................................................9

2 Removing and installing components............................................................................................................ 11

Removing and installing components..............................................................................................................................11

Recommended tools................................................................................................................................................... 11

Screw size list.............................................................................................................................................................. 11

Subscriber Identity Module(SIM) board.................................................................................................................. 12

Base cover...................................................................................................................................................................13

Battery......................................................................................................................................................................... 14

Solid State Drive — optional ....................................................................................................................................15

Hard drive.................................................................................................................................................................... 17

WLAN card..................................................................................................................................................................19

WWAN card................................................................................................................................................................20

Coin cell battery......................................................................................................................................................... 22

Memory modules........................................................................................................................................................23

Keyboard..................................................................................................................................................................... 24

Heat sink .....................................................................................................................................................................27

System fan..................................................................................................................................................................28

Power connector port............................................................................................................................................... 29

Chassis frame.............................................................................................................................................................30

System board..............................................................................................................................................................32

Touchpad buttons board........................................................................................................................................... 35

SmartCard module..................................................................................................................................................... 37

LED board................................................................................................................................................................... 39

Speaker........................................................................................................................................................................ 41

Hinge cap.................................................................................................................................................................... 42

Display assembly........................................................................................................................................................ 43

Display bezel................................................................................................................................................................47

Display hinges.............................................................................................................................................................48

Display panel...............................................................................................................................................................50

Display (eDP) cable....................................................................................................................................................52

Camera........................................................................................................................................................................53

Display back cover assembly.................................................................................................................................... 54

Palm rest.....................................................................................................................................................................55

Contents 3

3 Technology and components........................................................................................................................57

Power adapter.................................................................................................................................................................. 57

Processors........................................................................................................................................................................ 57

Kaby Lake — 7th Generation Intel Core processors............................................................................................. 57

Kaby Lake — 8th Generation Intel Core processors.............................................................................................58

Identifying processors in Windows 10..................................................................................................................... 59

Verifying the processor usage in Task Manager.................................................................................................... 59

Verifying the processor usage in Resource Monitor..............................................................................................60

Chipsets............................................................................................................................................................................ 60

Identifying the chipset in Device Manager on Windows 10...................................................................................61

Memory features.............................................................................................................................................................. 61

Verifying system memory in Windows 10................................................................................................................ 61

Verifying system memory in system setup BIOS....................................................................................................61

Testing memory using ePSA......................................................................................................................................61

DDR4........................................................................................................................................................................... 62

Graphic options................................................................................................................................................................ 63

Display options..................................................................................................................................................................63

Identifying the display adapter................................................................................................................................. 63

Changing the screen resolution................................................................................................................................63

Rotating the display................................................................................................................................................... 64

Adjusting brightness in Windows 10........................................................................................................................ 64

Cleaning the display...................................................................................................................................................64

Using touch screen in Windows 10..........................................................................................................................65

Connecting to external display devices...................................................................................................................65

Hard drive options............................................................................................................................................................65

Identifying the hard drive in Windows 10................................................................................................................65

Identifying the hard drive in the BIOS..................................................................................................................... 65

USB features.................................................................................................................................................................... 66

USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB)...........................................................................................................66

Speed.......................................................................................................................................................................... 66

Applications.................................................................................................................................................................67

Compatibility...............................................................................................................................................................68

HDMI 1.4- HDMI 2.0........................................................................................................................................................ 68

HDMI 1.4- HDMI 2.0 Features.................................................................................................................................. 68

Advantages of HDMI................................................................................................................................................. 68

Realtek ALC3246 Waves MaxxAudio Pro controller....................................................................................................69

Downloading the audio driver...................................................................................................................................69

Identifying the audio controller in Windows 10.......................................................................................................69

Changing the audio settings.....................................................................................................................................69

Realtek HD audio drivers...........................................................................................................................................69

WLAN cards......................................................................................................................................................................70

Secure Boot screen options......................................................................................................................................70

Camera features...............................................................................................................................................................70

Identifying the camera in Device Manager on Windows 10...................................................................................71

Starting the camera application................................................................................................................................ 71

4Contents

4 System specications.................................................................................................................................. 73

Technical specications................................................................................................................................................... 73

System specications................................................................................................................................................ 73

Processor specications............................................................................................................................................73

Memory specications.............................................................................................................................................. 73

Storage specications................................................................................................................................................74

Audio specications................................................................................................................................................... 74

Video specications................................................................................................................................................... 74

Camera specications............................................................................................................................................... 75

Communication specications..................................................................................................................................75

Port and connector specications........................................................................................................................... 75

Contactless smart card specications.....................................................................................................................76

Display specications.................................................................................................................................................76

Keyboard specications.............................................................................................................................................77

Touchpad specications............................................................................................................................................ 77

Battery specications................................................................................................................................................ 77

AC Adapter specications.........................................................................................................................................78

Physical specications...............................................................................................................................................78

Environmental specications.................................................................................................................................... 79

5 System setup options.................................................................................................................................. 80

Boot Sequence.................................................................................................................................................................80

Navigation keys.................................................................................................................................................................81

System Setup overview...................................................................................................................................................81

Accessing System Setup................................................................................................................................................. 81

General screen options.....................................................................................................................................................81

System Conguration screen options............................................................................................................................82

Video screen options....................................................................................................................................................... 85

Security screen options...................................................................................................................................................85

Secure Boot screen options............................................................................................................................................87

Intel Software Guard Extensions.................................................................................................................................... 87

Performance screen options.......................................................................................................................................... 88

Power Management screen options..............................................................................................................................88

POST Behavior screen options...................................................................................................................................... 90

Virtualization support screen options.............................................................................................................................91

Wireless screen options................................................................................................................................................... 91

Maintenance screen options...........................................................................................................................................92

System Log screen options.............................................................................................................................................92

Updating the BIOS in Windows .....................................................................................................................................92

System and setup password...........................................................................................................................................93

Assigning a system password and setup password...............................................................................................93

Deleting or changing an existing system and or setup password........................................................................ 93

6 Software......................................................................................................................................................95

Supported operating systems........................................................................................................................................ 95

Downloading drivers........................................................................................................................................................ 95

Contents 5

Downloading the chipset driver..................................................................................................................................... 95

Intel chipset drivers..........................................................................................................................................................96

Intel HD Graphics drivers................................................................................................................................................ 96

7 Troubleshooting............................................................................................................................................97

Enhanced Pre-Boot System Assessment — ePSA diagnostics................................................................................ 97

Running the ePSA diagnostics................................................................................................................................. 97

Real Time Clock reset...................................................................................................................................................... 97

8 Contacting Dell............................................................................................................................................ 99

6 Contents

Working on your computer

Safety precautions

The safety precautions chapter details the primary steps to be taken before performing any disassembly instructions.

Observe the following safety precautions before you perform any installation or break/x procedures involving disassembly or reassembly:

• Turn o the system and all attached peripherals.

• Disconnect the system and all attached peripherals from AC power.

• Disconnect all network cables, telephone, and telecommunications lines from the system.

• Use an ESD eld service kit when working inside any notebook to avoid electrostatic discharge (ESD) damage.

• After removing any system component, carefully place the removed component on an anti-static mat.

• Wear shoes with non-conductive rubber soles to reduce the chance of getting electrocuted.

Standby power

Dell products with standby power must be unplugged before you open the case. Systems that incorporate standby power are essentially

powered while turned o. The internal power enables the system to be remotely turned on (wake on LAN) and suspended into a sleep

mode and has other advanced power management features.

Unplugging, pressing and holding the power button for 15 seconds should discharge residual power in the system board, notebooks

Bonding

Bonding is a method for connecting two or more grounding conductors to the same electrical potential. This is done through the use of a

eld service electrostatic discharge (ESD) kit. When connecting a bonding wire, ensure that it is connected to bare metal and never to a

painted or non-metal surface. The wrist strap should be secure and in full contact with your skin, and ensure that you remove all jewelry

such as watches, bracelets, or rings prior to bonding yourself and the equipment.

Electrostatic discharge — ESD protection

ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards, processors,

memory DIMMs, and system boards. Very slight charges can damage circuits in ways that may not be obvious, such as intermittent

problems or a shortened product life span. As the industry pushes for lower power requirements and increased density, ESD protection is an

increasing concern.

Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous

Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

Two recognized types of ESD damage are catastrophic and intermittent failures.

•Catastrophic – Catastrophic failures represent approximately 20 percent of ESD-related failures. The damage causes an immediate and

complete loss of device functionality. An example of catastrophic failure is a memory DIMM that has received a static shock and

immediately generates a "No POST/No Video" symptom with a beep code emitted for missing or nonfunctional memory.

•Intermittent – Intermittent failures represent approximately 80 percent of ESD-related failures. The high rate of intermittent failures

means that most of the time when damage occurs, it is not immediately recognizable. The DIMM receives a static shock, but the

Working on your computer 7

tracing is merely weakened and does not immediately produce outward symptoms related to the damage. The weakened trace may

take weeks or months to melt, and in the meantime may cause degradation of memory integrity, intermittent memory errors, etc.

The more dicult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded") failure.

Perform the following steps to prevent ESD damage:

• Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do not provide

adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on parts with increased

sensitivity to ESD damage.

• Handle all static-sensitive components in a static-safe area. If possible, use anti-static oor pads and workbench pads.

• When unpacking a static-sensitive component from its shipping carton, do not remove the component from the anti-static packing

material until you are ready to install the component. Before unwrapping the anti-static packaging, ensure that you discharge static

electricity from your body.

• Before transporting a static-sensitive component, place it in an anti-static container or packaging.

ESD eld service kit

The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main components: anti-static

mat, wrist strap, and bonding wire.

Components of an ESD eld service kit

The components of an ESD eld service kit are:

•Anti-Static Mat – The anti-static mat is dissipative and parts can be placed on it during service procedures. When using an anti-static

mat, your wrist strap should be snug and the bonding wire should be connected to the mat and to any bare metal on the system being

worked on. Once deployed properly, service parts can be removed from the ESD bag and placed directly on the mat. ESD-sensitive

items are safe in your hand, on the ESD mat, in the system, or inside a bag.

•Wrist Strap and Bonding Wire – The wrist strap and bonding wire can be either directly connected between your wrist and bare metal

on the hardware if the ESD mat is not required, or connected to the anti-static mat to protect hardware that is temporarily placed on

the mat. The physical connection of the wrist strap and bonding wire between your skin, the ESD mat, and the hardware is known as

bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never use wireless wrist straps. Always be aware that the

internal wires of a wrist strap are prone to damage from normal wear and tear, and must be checked regularly with a wrist strap tester

in order to avoid accidental ESD hardware damage. It is recommended to test the wrist strap and bonding wire at least once per week.

•ESD Wrist Strap Tester – The wires inside of an ESD strap are prone to damage over time. When using an unmonitored kit, it is a best

practice to regularly test the strap prior to each service call, and at a minimum, test once per week. A wrist strap tester is the best

method for doing this test. If you do not have your own wrist strap tester, check with your regional oce to nd out if they have one.

To perform the test, plug the wrist-strap's bonding-wire into the tester while it is strapped to your wrist and push the button to test. A

green LED is lit if the test is successful; a red LED is lit and an alarm sounds if the test fails.

•Insulator Elements – It is critical to keep ESD sensitive devices, such as plastic heat sink casings, away from internal parts that are

insulators and often highly charged.

•Working Environment – Before deploying the ESD Field Service kit, assess the situation at the customer location. For example,

deploying the kit for a server environment is dierent than for a desktop or portable environment. Servers are typically installed in a rack

within a data center; desktops or portables are typically placed on oce desks or cubicles. Always look for a large open at work area

that is free of clutter and large enough to deploy the ESD kit with additional space to accommodate the type of system that is being

repaired. The workspace should also be free of insulators that can cause an ESD event. On the work area, insulators such as Styrofoam

and other plastics should always be moved at least 12 inches or 30 centimeters away from sensitive parts before physically handling any

hardware components

•ESD Packaging – All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded bags are

preferred. However, you should always return the damaged part using the same ESD bag and packaging that the new part arrived in.

The ESD bag should be folded over and taped shut and all the same foam packing material should be used in the original box that the

new part arrived in. ESD-sensitive devices should be removed from packaging only at an ESD-protected work surface, and parts should

never be placed on top of the ESD bag because only the inside of the bag is shielded. Always place parts in your hand, on the ESD mat,

in the system, or inside an anti-static bag.

•Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be

returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

8Working on your computer

ESD protection summary

It is recommended that all eld service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all

times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while

performing service and that they use anti-static bags for transporting sensitive components.

Transporting sensitive components

When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in

anti-static bags for safe transport.

Lifting equipment

Adhere to the following guidelines when lifting heavy weight equipment:

CAUTION: Do not lift greater than 50 pounds. Always obtain additional resources or use a mechanical lifting device.

1 Get a rm balanced footing. Keep your feet apart for a stable base, and point your toes out.

2 Tighten stomach muscles. Abdominal muscles support your spine when you lift, osetting the force of the load.

3 Lift with your legs, not your back.

4 Keep the load close. The closer it is to your spine, the less force it exerts on your back.

5 Keep your back upright, whether lifting or setting down the load. Do not add the weight of your body to the load. Avoid twisting your

body and back.

6 Follow the same techniques in reverse to set the load down.

Before working inside your computer

1 Ensure that your work surface is at and clean to prevent the computer cover from being scratched.

2 Turn o your computer.

3 If the computer is connected to a docking device (docked), undock it.

4 Disconnect all network cables from the computer (if available).

CAUTION: If your computer has an RJ45 port, disconnect the network cable by rst unplugging the cable from your

computer.

5 Disconnect your computer and all attached devices from their electrical outlets.

6 Open the display.

7 Press and hold the power button for few seconds, to ground the system board.

CAUTION: To guard against electrical shock unplug your computer from the electrical outlet before performing Step # 8.

CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an

unpainted metal surface at the same time as touching a connector on the back of the computer.

8 Remove any installed ExpressCards or Smart Cards from the appropriate slots.

After working inside your computer

After you complete any replacement procedure, ensure you connect any external devices, cards, and cables before turning on your

computer.

Working on your computer 9

CAUTION: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use batteries

designed for other Dell computers.

1 Replace the battery.

2 Replace the base cover.

3 Connect any external devices, such as a port replicator or media base, and replace any cards, such as an ExpressCard.

4 Connect any telephone or network cables to your computer.

CAUTION: To connect a network cable, rst plug the cable into the network device and then plug it into the

computer.

5 Connect your computer and all attached devices to their electrical outlets.

6 Turn on your computer.

10 Working on your computer

Removing and installing components

This section provides detailed information on how to remove or install the components from your computer.

Removing and installing components

This section provides detailed information on how to remove or install the components from your computer.

Recommended tools

The procedures in this document require the following tools:

• Phillips #0 screwdriver

• Phillips #1 screwdriver

• Plastic scribe

NOTE: The #0 screw driver is for screws 0-1 and the #1 screw driver is for screws 2-4

Screw size list

Table 1.

Component M2.0x3.0 M2.5x3.5 M2.5x5.0 M2.0x2.5 M2x3.0

(OD4.5) M2x5

Base cover 8

Battery 1

Soild State Drive 1

SSD frame 1

WLAN card 1

Keyboard 6

Heat sink 4

System board 3 3

Power connector 1

Chassis frame 5 2

Smart card reader 2

Touchpad panel 2

LED board 1

Hinge cap 2

Display assembly 6

Removing and installing components 11

Component M2.0x3.0 M2.5x3.5 M2.5x5.0 M2.0x2.5 M2x3.0

(OD4.5) M2x5

Hinge 6

Display panel 4

Hard drive 4

WWAN 1

Subscriber Identity Module(SIM) board

Installing the Subscriber Identication Module card

1 Insert a paperclip or a Subscriber Identication Module (SIM) card removal tool into the pinhole [1].

2 Pull the SIM card tray to remove it [2].

3 Place the SIM on the SIM card tray.

4 Push the SIM card tray into the slot until it clicks into place.

Removing the Subscriber Identication Module card

CAUTION: Removing the Subscriber Identication Module (SIM) card when the computer is on may cause data loss or damage

the card. Ensure your computer is turned o or the network connections are disabled.

1 Insert a paperclip or a SIM card removal tool into the pinhole on the SIM card tray.

2 Pull the SIM card tray to remove it.

3 Remove the SIM card from the SIM card tray.

4 Push the SIM card tray into the slot until it clicks into place.

12 Removing and installing components

Base cover

Removing the base cover

1 Follow the procedure in Before working inside your computer.

2 To remove the base cover:

a Loosen the M2x5 (8) captive screws that secure the base cover to the laptop [1].

b Pry the base cover from the edge [2].

NOTE: Ensure to use a plastic scribe to pry the base cover from the edge.

3 Lift the base cover away from the laptop.

Removing and installing components 13

Installing the base cover

1 Align the base cover with the screw holders on the laptop .

2 Press the edges of the cover until it clicks into place.

3 Tighten the M2x5 screws to secure the base cover to the laptop.

4 Follow the procedure in After working inside your computer.

Battery

Removing the battery

NOTE: A 4-cell 68Whr battery has only 1 screw.

1 Follow the procedure in Before working inside your computer.

2 Remove the base cover.

3 To remove the battery:

a Disconnect the battery cable from the connector on the system board [1].

b Loosen the M2x5 screw (1) that secure the battery to the laptop [2].

c Lift the battery away from the laptop chassis [3].

14 Removing and installing components

Installing the battery

NOTE: 68Whr battery can use either a M.2 or 7mm SATA drive.

1 Insert the battery into the slot on the laptop.

NOTE: Wrap the battery cable below the battery routing channel to enable proper connection to the connector.

2 Connect the battery cable to the connector on the system board.

3 Tighten the M2x5 screw to secure the battery to the laptop.

4 Install the base cover.

5 Follow the procedure in After working inside your computer.

Solid State Drive — optional

Removing the M.2 Solid State Drive - SSD

1 Follow the procedure in Before working inside your computer.

2 Remove the:

abase cover

bbattery

3 To remove the SSD:

a Remove the M2.0x3.0 screw (1) that secures the SSD bracket to the laptop and lift the SSD bracket that secures the SSD card

to the system board [1],[2] .

Removing and installing components 15

NOTE: System shipped with NVMe SSDs, the SSD do not require removal of mylar shield.

b Remove the SSD screw (1) that secures the SSD card to the system board .

c Lift and pull the SSD card from the laptop [3].

NOTE: For models shipped with NVMe SSDs, remove the thermal plate placed over the SSD.

4 To remove the SSD clip:

a Remove the M2.0x3.0 screw that secures the SSD clip to the laptop [1].

b Lift the SSD clip away from the laptop [2].

16 Removing and installing components

Installing the M.2 Solid State Drive - SSD

NOTE: Before installing SSD card, ensure that the battery is fully charged or the power cable is plugged in.

1 Place the SSD clip on the laptop.

2 Tighten the M2.0x3.0 screw that secures SSD clip to the laptop.

3 Insert the SSD into the socket on the laptop.

4 Place the SSD bracket and tighten the M2.0x3.0 screw (2) to secure the SSD to the laptop.

5 Install the:

abattery

bbase cover

6 Follow the procedure in After working inside your computer.

Hard drive

Removing hard drive

1 Follow the procedure in Before working inside your computer.

2 Remove the base cover.

3 Do not remove the battery, instead disconnect the battery cable from the system board.

4 To remove the hard drive:

a Disconnect the hard drive cable from the connector on the system board [1].

Removing and installing components 17

NOTE: The system default conguration is HDD. The laptop is either shipped with HDD or

SDD.

b Remove the M2 x 2.7+2.7 screws (4) that secure the hard drive to the system [2].

5 Lift the hard drive away from the system.

18 Removing and installing components

Installing hard drive

1 Insert the hard drive into the slot on the system.

2 Replace the screws to secure the hard drive to the system.

3 Replace the hard drive cable.

4 Replace the screws to secure the hard drive assembly to the system.

5 Connect the hard drive cable to the connector on the system board.

6 If you have not removed the battery, you must connect the battery cable to the system board.

7 Install the base cover.

8 Follow the procedures in After working inside your system.

WLAN card

Removing the WLAN card

1 Follow the procedure in Before working inside your computer.

2 Remove the:

abase cover

bbattery

3 To remove the WLAN card:

a Remove the M2.0x3.0 screw (1) that secures the WLAN card to the laptop [1].

b Lift the metal bracket that secures the WLAN cables to the WLAN card [2].

c Disconnect the WLAN cables from the connectors on the WLAN card [3].

NOTE: The WLAN card is held in place with an adhesive foam spacer.

d Pull the WLAN card to release it from the connector on the system board[4].

NOTE: Ensure NOT to pull the WLAN card more than 35°, to avoid pin damage.

Removing and installing components 19

Installing the WLAN card

1 Insert the WLAN card into the slot on the laptop.

2 Route the WLAN cables through the routing channel.

3 Connect the WLAN cables to the connectors on the WLAN Card.

4 Place the metal bracket and tighten the M2.0x3.0 screw to secures the WLAN card to the system board.

5 Install the:

abattery

bbase cover

6 Follow the procedure in After working inside your system.

WWAN card

Removing WWAN card

1 Follow the procedure in Before working inside your computer.

2 Remove the:

abase cover

bbattery

3 To remove the WWAN card:

a Remove the M2.0 x 3.0 screw (1) that secures the metal bracket to the WWAN card [1].

20 Removing and installing components

NOTE: Do not pull the WWAN card more than 35°, to avoid pin damage.

b Lift the metal bracket that secures the WWAN card to the system board [2].

c Disconnect the WWAN cables from the connectors on the WWAN card with a plastic scribe.[3].

NOTE: Do press the WWAN card, and then release the cables from the connectors.

d Pull the WWAN card to release it from the connector on the system board [4].

NOTE: Do not lift the WWAN card by an angle more than 35°.

Installing the WWAN card

1 Insert the WWAN card into the slot on the laptop.

2 Connect the WWAN cables to the connectors on the WWAN card.

3 Place the metal bracket and tighten the M2.0 x 3.0 screw to secure it to the laptop.

4 Install the:

abattery

bbase cover

5 Follow the procedure in After working inside your system.

Removing and installing components 21

Coin cell battery

Removing the coin cell battery

1 Follow the procedure in Before working inside your computer.

2 Remove the:

abase cover

bbattery

3 To remove the coin cell battery:

a Disconnect the coin cell battery cable from the connector on the system board [1].

b Pry the coin cell battery to release from the adhesive and lift it away from the system board [2].

Installing the coin cell battery

1 Place the coin cell battery on the system board.

2 Connect the coin cell battery cable to the connector on the system board.

NOTE: Route the coin cell battery cable carefully to avoid damaging the cable.

3 Install the:

abattery

bbase cover

4 Follow the procedure in After working inside your computer.

22 Removing and installing components

Memory modules

Removing the memory module

1 Follow the procedure in Before working inside your computer.

2 Remove the:

abase cover

bbattery

3 To remove the memory module:

a Press the clips securing the memory module until the memory pops-up [1].

b Pull the memory module from the connector on the system board [2].

Installing the memory module

1 Insert the memory module into the memory module socket until the clips secure the memory module.

NOTE: Ensure to insert the memory module at an angle NOT more than 30°. Press the memory module down to engage the

retaining clips.

2 Install the:

abattery

bbase cover

3 Follow the procedures in After working inside your computer.

Removing and installing components 23

Keyboard

Removing keyboard lattice

1 Follow the procedure in Before working inside your computer.

2 Pry the keyboard lattice from the edges [1] and lift the lattice away from the system [2].

NOTE: Gently pull or lift keyboard lattice in clockwise or anticlockwise direction to avoid breakage.

NOTE: Do use a plastic scribe to pry the keyboard trim from the edges.

Removing the keyboard

1 Follow the procedure in Before working inside your computer.

2 Remove the:

abase cover

bbattery

ckeyboard lattice

3 To remove the keyboard:

a Lift the latch and disconnect the keyboard cable from the connector on the system [1].

24 Removing and installing components

b Lift the latch and disconnect the keyboard backlight cable from the connector on the system [2].

NOTE: Number of cables to disconnect is based on the keyboard type.

c Lift the latch and disconnect the cable from the connector on the system board [3].

d Lift the latch and disconnect the cable from the connector on the system board [4].

e Turn over the system and open the laptop in working mode.

f Remove the M2 x 2 (6) screws that secure the keyboard to the system [1].

g Pry the keyboard from the bottom side and lift it away from the system [2] along with the keyboard cable and the keyboard back

light cable.

WARNING: Gently pull the keyboard cable and the keyboard back light cable routed under the system to avoid damage

to the cables.

Removing and installing components 25

26 Removing and installing components

Installing the keyboard

1 Hold the keyboard and route the keyboard cable and the keyboard backlight cable through the palmrest in the system.

2 Align the keyboard with the screw holders on the system.

3 Replace the M2*2 screws (6) to secure the keyboard to the system.

4 Turn the system and connect the keyboard cable and the keyboard backlight cable to the connector in the system.

5 If you have not removed the battery, you must connect the battery cable to the system board.

6 Install the:

akeyboard lattice

bbattery

cbase cover

7 Follow the procedure in After working inside your computer.

Installing the keyboard trim

1 Align the keyboard trim with the tabs on the computer and press the keyboard until the keyboard clicks into place.

2 Follow the procedure in After working inside your system.

Heat sink

Removing the heat sink

1 Follow the procedure in Before working inside your computer.

2 Remove the:

abase cover

bbattery

3 To remove the heat sink :

a Remove the M2.0x3.0 screws (4) that secures the heat sink to the system board [1].

NOTE: Remove the screws that secure the heat sink sink .

b Lift the heat sink away from the system board [2].

Removing and installing components 27

Installing the heat sink

1 Place the heat sink on the system board and align the heat sink with the screw holders.

2 Tighten the M2.0x3.0 screws (2) to secure the heat sink to the system board.

3 Connect the heat sink to the connector on the system board.

4 Install the:

abattery

bbase cover

5 Follow the procedure in After working inside your computer.

System fan

Removing the system fan

1 Follow the procedure in Before working inside your computer.

2 Remove the:

abase cover

bbattery

3 To remove the system fan:

a Disconnect the system fan cable from the connector on the system board [1].

b Remove the M2.0x3.0 screws (2) that secures the system fan to the system board [2]

c Lift the system fan away from the system board [3].

28 Removing and installing components

Installing the system fan

1 Place the system fan on the system board and align the system fan on the screw holders.

2 Tighten the M2.0x3.0 screws to secure the heat sink to the system board.

3 Connect the fan cable to the connector on the system board.

4 Install the:

abattery

bbase cover

5 Follow the procedure in After working inside your computer.

Power connector port

Removing the power connector port

1 Follow the procedure in Before working inside your computer.

2 Remove the:

abase cover

bbattery

3 To remove the power connector port:

a Disconnect the power connector port cable from the connector on the system board [1].

NOTE: Use a plastic scribe to release the cable from the connector. Do not pull the cable as it may result in breakage.

b Remove the M2.0x3.0 screw to release the metal bracket that secures the power connector port [2].

c Remove the metal bracket that secures the power connector port [3].

d Lift the power connector port away from the laptop [4].

Removing and installing components 29

Installing the power connector port

1 Insert the power connector port into the slot on the laptop.

2 Place the metal bracket on the power connector port.

3 Tighten the M2.0x3.0 screw to secure the metal bracket to the power connector port on the laptop.

4 Connect the power connector port cable to the connector on the system board.

5 Install the:

abattery

bbase cover

6 Follow the procedure in After working inside your computer.

Chassis frame

Removing the chassis frame

1 Follow the procedure in Before working inside your computer.

2 Remove the:

aSIM card module

bbase cover

cbattery

dWLAN card

eWWAN card

30 Removing and installing components

fSSD card

3 To release the chassis frame:

a Release the WLAN and WWAN cables from the routing channels [1].

b Disconnect the speaker cable from the connector on the system board [2].

c Lift the latch to disconnect the keyboard cable[3], touchpad cable[4], pointstick cable[5] and backlight cable (optional) [6] from

the connector on the system board.

4 To remove the chassis frame:

a Remove the M2.0x3.0, M2x5 screws (8) that secure the chassis frame to the laptop[1].

b Lift the chassis frame away from the laptop [2].

Removing and installing components 31

Installing the chassis frame

1 Place the chassis frame on the computer and tighten the screws (M2x5, M2.0x3.0).

NOTE: When reinstalling the chassis frame ensure the keyboard cables are NOT under the frame, but run through the

opening in the frame.

2 Connect the speaker, keyboard cable, touchpad cable, pointstick cable and backlight cable(optional).

3 Route the WLAN and WWAN cable.

NOTE: Ensure the coin cell battery cable is properly routed in between the chassis frame and the system board to avoid

damages to the cable.

4 Install the:

aSSD card

bWWAN card

cWLAN card

dbattery

ebase cover

fSIM card module

5 Follow the procedure in After working inside your system.

System board

Removing the system board

1 Follow the procedure in Before working inside your computer.

2 Remove the:

32 Removing and installing components

aSIM card module

bbase cover

cbattery

dWLAN card

eWWAN card

fSSD card or hard drive

gmemory module

hheat sink

icoin cell battery

jPower connector port

kchassis frame

3 To release the system board:

a Remove the M2.0x3.0 screws that secures the metal bracket to the system board [1].

b Lift the metal bracket that secures the display cable to the system board [ 2].

c Disconnect the display cable from the connectors on the system board [3].

d Disconnect the power cable [4].

4 To remove the system board:

a Disconnect the LED board, mother board and touchpad cable from the connectors on the system board [1].

b Remove the M2.0x5.0 screws (2) that secure the metal bracket to the system board and lift the bracket away from the system

board [2,3].

NOTE: The metal bracket referred is the USB-C port bracket.

Removing and installing components 33

5 Remove the M2.0x3.0 screws (3) and lift the system board away from the computer [1, 2].

34 Removing and installing components

Installing the system board

1 Align the system board with the screw holders on the laptop.

2 Tighten the M2.0x3.0 screws to secure the system board to the laptop.

3 Place the metal bracket and tighten the M2.0x5.0 screws on the system board.

NOTE: The metal bracket referred is the USB-C bracket.

4 Connect the LED, mother board and touchpad cable to the system board.

5 Connect the power cable.

6 Connect the display cable on the system board.

7 Place the eDP cable and metal bracket to system board and tighten the M2.0x3.0 screws to secure to the system board.

8 Install the:

achassis frame

bcoin cell battery

cheat sink

dmemory module

eSSD card or hard drive

fWWAN

gWLAN card

hbattery

ibase cover

jSIM card module

9 Follow the procedure in After working inside your computer.

Touchpad buttons board

Removing the touchpad buttons

1 Follow the procedure in Before working inside your computer.

2 Remove the:

abase cover

bbattery

cWLAN card

dWWAN

eSSD card or hard drive

fchassis frame

3 To release the touchpad panel:

a Lift the latch and disconnect the SmartCard reader cable from the connector on the system board [1].

b Peel o the SmartCard reader cable from the adhesive [2].

Removing and installing components 35

4 To remove the touchpad panel:

a Lift the latch and disconnect the touchpad panel cable from the connector on the system board [1].

b Remove the M2.0x3.0 screws (2) that secure the touchpad panel to the laptop [2].

c Lift the touchpad panel away from the laptop [3].

36 Removing and installing components

Installing the touchpad panel

1 Place the touchpad panel into the slot on the system board.

2 Tighten the M2.0x3.0 screws to secure the touchpad panel.

3 Connect the touchpad cable.

4 Connect the SmartCard reader cable to the laptop.

5 Install the:

achassis frame

bSSD card or hard drive

cWWAN

dWLAN card

ebattery

fbase cover

6 Follow the procedure in After working inside your computer.

SmartCard module

Removing the SmartCard reader

1 Follow the procedure in Before working inside your computer.

2 Remove the:

abase cover

Removing and installing components 37

bbattery

cWLAN card

dWWAN

eSSD card or hard drive

fchassis frame

3 To release the SmartCard reader:

a Disconnect the SmartCard reader board cable from the connector on the system board [1].

b Peel o the cable to release from the adhesive [2].

4 To remove the SmartCard reader:

a Remove the M2.0x3.0 screws (2) that secure the SmartCard reader board to the palmrest [1].

b Pull the SmartCard reader board to release on the system board [2].

38 Removing and installing components

Installing the SmartCard reader

1 Place the SmartCard reader on the laptop.

2 Tighten the M2.0x3.0 screws to secure the SmartCard reader to the laptop.

3 Ax the SmartCard reader cable and connect the cable to the connector on the system board.

4 Install the:

achassis frame

bSSD card or hard drive

cWWAN

dWLAN card

ebattery

fbase cover

5 Follow the procedure in After working inside your computer.

LED board

Removing the LED board

1 Follow the procedure in Before working inside your computer.

2 Remove the:

Removing and installing components 39

abase cover

bbattery

cWLAN card

dWWAN

eSSD card or hard drive

fchassis frame

3 To remove the LED board:

a Lift the latch and disconnect the LED board cable from the connector on the LED board [1].

b Remove the M2.0x3.0 screw that secures the LED board to the laptop [2].

c Lift the LED board away from the laptop [3].

Installing the LED board

1 Place the LED board on the laptop.

2 Tighten the M2.0x3.0 screw to secure the LED board to the laptop.

3 Connect the LED board cable to the connector on the LED board.

4 Install the:

achassis frame

bSSD card or hard drive

cWWAN

dWLAN card

ebattery

fbase cover

5 Follow the procedure in After working inside your computer.

40 Removing and installing components

Speaker

Removing the speaker

1 Follow the procedure in Before working inside your computer.

2 Remove the:

abase cover

bbattery

cWLAN card

dWWAN

eSSD card or hard drive

fchassis frame

3 To disconnect the cables:

NOTE: Speaker cables are disconnected to remove the chassis frame.

a Lift the latch and disconnect the LED board cable [1].

b Disconnect and unroute the speaker cable [2].

c Remove the speaker cable from the routing clips [3].

4 Lift the speakers from the laptop.

NOTE: Speaker are xed to the laptop in the speaker holder, lift the speaker gently to avoid damage to the

holders.

Removing and installing components 41

Installing the speaker

1 Place the speakers into the slots on the laptop.

2 Route the speaker cable through the retention clips through the routing channel.

3 Connect the speaker and LED board cable to the laptop.

4 Install the:

achassis frame

bSSD card orhard drive

cWWAN

dWLAN card

ebattery

fbase cover

5 Follow the procedure in After working inside your computer.

Hinge cap

Removing the hinge cap

1 Follow the procedure in Before working inside your computer.

2 Remove the:

abase cover

bbattery

3 To remove the hinge cap:

a Remove the M2x3.0 (OD4.5) screws that secure the hinge cap to the laptop [1].

b Remove the hinge cap from the laptop [2].

42 Removing and installing components

Installing the hinge cap

1 Place the hinge bracket to align with the screw holders on the laptop.

2 Tighten the M2x3.0 (OD4.5) screws to secure the display assembly to the laptop.

3 Install the:

abattery

bbase cover

4 Follow the procedure in After working inside your computer.

Display assembly

Removing the display assembly

1 Follow the procedure in Before working inside your computer.

2 Remove the:

abase cover

bbattery

cWWAN

dWLAN card

ehinge cap

3 To disconnect the display cable:

a Release the WLAN cable from the routing channels [1].

Removing and installing components 43

b Remove the M2.0x3.0 screws (2) and lift the metal bracket that secure the display cable on the computer [2,3].

c Disconnect the display cable [4].

4 To remove hinge screws:

a Remove the M2.0x5.0 screws (4) that secure the display assembly to the system board [1].

b Release the antenna cables and display cable from the routing channel [2, 3].

44 Removing and installing components

5 Turn over the laptop.

6 To remove the display assembly:

a Remove the M2.0x5.0 screws (2) that secure the display assembly to the laptop [1].

b Flip to open the display [2].

Removing and installing components 45

7 Slide upward the display assembly away from the system base.

46 Removing and installing components

Installing the display assembly

1 Place the display assembly to align with the screw holders on the laptop.

2 Tighten the M2.0x5.0 screws to secure the display assembly to the laptop.

3 Turn over the laptop.

4 Route the display cable through the routing channel and route the antenna cables by pushing it through the hole.

5 Connect the antenna cables and display cable to the connectors.

6 Place the display cable bracket over the connector and tighten the M2.0x5.0 screws to secure the display cable to the laptop.

7 Install the:

ahinge cap

bWWAN

cWLAN card

dbattery

ebase cover

8 Follow the procedure in After working inside your computer.

Display bezel

Removing display bezel

1 Follow the procedure in Before working inside your computer.

2 Remove the:

abase cover

bbattery

cWLAN card

dWWAN

edisplay assembly

3 To remove the display bezel:

a Pry the display bezel at the base of the display [1].

b Lift the display bezel to release it [2].

c Pry the edges on the side of the display to release the display bezel [3, 4,5].

CAUTION: The adhesive used on the LCD bezel to seal it with the LCD itself, makes it hard to remove the bezel as the

adhesive is very strong and tends to stay stuck to the LCD portion and can peel the layers up or crack the glass when

trying to pry the two items apart.

Removing and installing components 47

Installing display bezel

1 Place the display bezel on the display assembly.

NOTE: Remove the protective covering on the adhesive on the LCD bezel before placing on the display assembly.

2 Starting from the top corner, press clockwise on the display bezel and work around the entire bezel until it clicks on to the display

assembly.

3 Install the:

adisplay assembly

bWWAN

cWLAN card

dbattery

ebase cover

4 Follow the procedure in After working inside your computer.

Display hinges

Removing the display hinge

1 Follow the procedure in Before working inside your computer.

2 Remove the:

abase cover

bbattery

cWWAN

dWLAN card

ehinge cap

48 Removing and installing components

fdisplay assembly

gdisplay bezel

3 To remove the display hinge:

a Remove the M2.5x3.5 screws (3) that secure the display hinge to the display assembly [1].

b Lift the display hinge away from the display assembly [2].

c Repeat the step 3a. and 3b. to remove the other display hinge.

Installing the display hinge

1 Place the display hinge cover on the display assembly.

2 Tighten the M2.5x3.5 screw to secure the display hinge cover to the display assembly.

3 Repeat the same procedure step 1-2 to install the other display hinge cover.

4 Install the:

adisplay bezel

bdisplay assembly

chinge cap

dWWAN

eWLAN card

fbattery

gbase cover

5 Follow the procedure in After working inside your computer.

Removing and installing components 49

Display panel

Removing the display panel

1 Follow the procedure in Before working inside your computer.

2 Remove the:

abase cover

bbattery

cWWAN

dWLAN card

ehinge cap

fdisplay assembly

gdisplay bezel

3 Remove the M2.0x3.0 screws (4) that secure the display panel to the display assembly [1] and lift to turn over the display panel to

access the eDP cable [2].

4 To remove the display panel:

a Peel o the adhesive tape [1].

b Lift the blue tape that secures the display cable [2].

c Lift the latch to disconnect the display cable from the connector on the display panel [3] [4].

50 Removing and installing components

Installing the display panel

1 Connect the eDP cable to the connector and ax the blue tape.

2 Ax the adhesive tape to secure the eDP cable.

3 Replace the display panel to align with the screw holders on the display assembly.

4 Tighten the M2.0x3.0 screws to secure the display panel to the display assembly.

5 Install the:

adisplay bezel

bdisplay assembly

chinge cap

dWWAN

eWLAN card

fbattery

gbase cover

6 Follow the procedure in After working inside your computer.

Removing and installing components 51

Display (eDP) cable

Removing the eDP cable

1 Follow the procedure in Before working inside your computer.

2 Remove the:

abase cover

bbattery

cWWAN

dWLAN card

edisplay assembly

fdisplay bezel

3 Peel o the eDP cable from the adhesive to remove it from the display.

Installing the eDP cable

1 Ax the eDP cable on the display assembly.

2 Install the:

adisplay panel

bdisplay bezel

cdisplay assembly

dhinge cap

eWWAN

fWLAN card

gbattery

hbase cover

3 Follow the procedure in After working inside your computer.

52 Removing and installing components

Camera

Removing camera

1 Follow the procedure in Before working inside your computer.

2 Remove the:

abase cover

bbattery

cWLAN

dWWAN

edisplay assembly

fdisplay bezel

gdisplay panel

3 To remove the camera:

a Disconnect the camera cable from the connector on the display panel[1].

b Carefully pry and lift the camera module from the display back cover [2].

Removing and installing components 53

Installing camera

1 Insert the camera into the slot on the display assembly.

2 Connect the display cable to the connector.

3 Ax the two conductive tape above the camera.

4 Install the:

adisplay panel

bdisplay bezel

cdisplay assembly

dWLAN

eWWAN

fmemory module

gbattery

hbase cover

5 Follow the procedure in After working inside your computer.

Display back cover assembly

Removing the display back cover assembly

These instructions are applicable only for a non-touch screen.

1 Follow the procedure in Before working inside your computer.

2 Remove the:

abase cover

bbattery

cWWAN card

dWLAN card

edisplay assembly

fdisplay bezel

gdisplay panel

heDP cable

icamera

3 The display back cover assembly is the remaining component, after removing all the components.

Installing the display back cover assembly

These instructions are applicable only for a non-touch screen.

1 The display back cover assembly is the remaining component, after removing all the components.

2 Install the:

acamera

beDP cable

cdisplay panel

ddisplay bezel

edisplay assembly

fWWAN card

gWLAN card

hbattery

54 Removing and installing components

ibase cover

3 Follow the procedure in After working inside your computer.

Palm rest

Replacing the palm rest

1 Follow the procedure in Before working inside your computer.

2 Remove the:

abase cover

bbattery

ckeyboard

dWLAN card

eSSD card or hard drive

fmemory module

gheat sink

hcoin cell battery

ichassis frame

jsystem board

khinge cap

ldisplay assembly

NOTE: The component you are left with is the palm rest.

3 Install the following components on the new palm rest.

adisplay assembly

bhinge cap

csystem board

dchassis frame

Removing and installing components 55

ecoin cell battery

fheat sink

gmemory module

hSSD card or hard drive

iWLAN card

jkeyboard

kbattery

lbase cover

4 Follow the procedure in After working inside your computer.

56 Removing and installing components

Technology and components

This chapter details the technology and components available in the system.

Topics:

• Power adapter

• Processors

• Chipsets

• Memory features

• Graphic options

• Display options

• Hard drive options

• USB features

• HDMI 1.4- HDMI 2.0

• Realtek ALC3246 Waves MaxxAudio Pro controller

• WLAN cards

• Camera features

Power adapter

This laptop is shipped with 7.4mm barrel plug on power adapter.

WARNING: When you disconnect the power adapter cable from the laptop, grasp the connector, not the cable itself, and then

pull rmly but gently to avoid damaging the cable.

WARNING: The power adapter works with electrical outlets worldwide. However, power connectors and power strips vary

among countries. Using an incompatible cable or improperly connecting the cable to the power strip or electrical outlet may

cause re or equipment damage.

Processors

This laptop is shipped with the following processors:

• 8th Gen Intel® Core™ Processors up to i7, U Quad Core

• 7th Gen Intel® Core™ Processors up to i5, U Dual Core

NOTE: The clock speed and performance varies depending on the workload and other variables.

Kaby Lake — 7th Generation Intel Core processors

The 7th Gen Intel Core processor (Kaby Lake) family is the successor of 6th generation processors (Sky Lake). It's main features include:

• Intel 14nm Manufacturing Process Technology

• Intel Turbo Boost Technology

• Intel Hyper Threading Technology

Technology and components 57

• Intel Built-in Visuals

• Intel HD graphics - exceptional videos, editing smallest details in the videos

• Intel Quick Sync Video - excellent video conferencing capability, quick video editing and authoring

• Intel Clear Video HD - visual quality and color delity enhancements for HD playback and immersing web browsing

• Integrated memory controller

• Intel Smart Cache

• Optional Intel vPro technology (on i5/i7) with Active Management Technology 11.6

• Intel Rapid Storage Technology

Kaby lake Specications

Table 2. Kaby lake specications

Processor number Clock

Speed

Cache No. of cores/No. of

threads

Power Memory type Graphics

Intel Core i3-7100U (3M

Cache, up to 2.4 GHz),

Dual Core

2.4 GHz 3 MB 2/4 15 W DDR4-2133 Intel HD graphics

620

Intel Core i5-7200U (3M

Cache, up to 3.1 GHz),

Dual Core

2.5 GHz 3 MB 2/4 15 W DDR4-2133 Intel HD graphics

620

Intel Core i5-7300U (3M

Cache, up to 3.5

GHz),vPro, Dual Core

2.6 GHz 3 MB 2/4 15 W DDR4-2133 Intel HD graphics

620

Intel Core i7-7600U (4M

Cache, up to 3.9 GHz),

vPro, Dual Core

2.8 GHz 4 MB 2/4 15 W DDR4-2133 Intel HD graphics

620

Intel Core i5-7300HQ (6M

Cache, up to 3.5GHz),

Quad Core, 35W CTDP

2.5 GHz 6 MB 4/4 35 W DDR4-2133;

DDR4-2400

Intel HD Graphics

630

Intel Core i5-7440HQ (6M

Cache, up to 3.8GHz),

Quad Core, 35W CTDP

2.8 GHz 6 MB 4/4 35 W DDR4-2133;

DDR4-2400

Intel HD Graphics

630

Intel Core i7-7820HQ (8M

Cache up to 3.9GHz),

Quad Core, 35W CTDP

2.9 GHz 8 MB 4/8 35 W DDR4-2133;

DDR4-2400

Intel HD Graphics

630

Kaby Lake — 8th Generation Intel Core processors

The 8th Gen Intel Core processor (Kaby Lake) family is the successor of 7th generation processors (Sky Lake). It's main features include:

• Intel 14nm+ Manufacturing Process Technology

• Intel Turbo Boost Technology

• Intel Hyper Threading Technology

• Intel Built-in Visuals

• Intel HD graphics - exceptional videos, editing smallest details in the videos

• Intel Quick Sync Video - excellent video conferencing capability, quick video editing and authoring

• Intel Clear Video HD - visual quality and color delity enhancements for HD playback and immersing web browsing

58 Technology and components

• Integrated memory controller

• Intel Smart Cache

• Optional Intel vPro technology (on i5/i7) with Active Management Technology 11.6

• Intel Rapid Storage Technology

Kaby lake Specications

Table 3. Kaby lake specications

Processor number Clock

Speed

Cache No. of cores/No. of

threads

Power Memory type Graphics

Intel Core i7-8650U 4.2 GHz 8 MB 4/8 15 W DDR4-2400 or

LPDDR3-2133

Intel UHD graphics

620

Intel Core i7-8550U 4.0 GHz 8 MB 4/8 15 W DDR4-2400 or

LPDDR3-2133

Intel UHD graphics

620

Intel Core i5-8350U 3.6 GHz 6 MB 4/8 15 W DDR4-2400 or

LPDDR3-2133

Intel UHD graphics

620

Intel Core i5-8250U 3.4 GHz 6 MB 4/8 15 W DDR4-2400 or

LPDDR3-2133

Intel UHD graphics

620

Intel Core i7-7600U 3.9 GHz 4 MB 2/4 15 W DDR4-2133 or

LPDDR3-1866

Intel HD Graphics

620

Intel Core i7-7500U 3.5 GHz 4 MB 2/4 15 W DDR4-2133 or

LPDDR3-1866

Intel HD Graphics

620

Intel Core i5-7300U 3.5 GHz 3 MB 2/4 15 W DDR4-2133 or

LPDDR3-1866

Intel HD Graphics

620

Intel Core i5-7200U 2.5 GHz 3 MB 2/4 15 W DDR4-2133 or

LPDDR3-1866

Intel HD Graphics

620

Identifying processors in Windows 10

1 Tap Search the Web and Windows.

2 Type Device Manager.

3 Tap Processor.

The processor information is displayed.

Verifying the processor usage in Task Manager

1 Right Click on the Taskbar.

2 Select Start Task Manager.

The Windows Task Manager window is displayed.

3 Click the Performance tab in the Windows Task Manager window.

Technology and components 59

The processor performance details are displayed.

Verifying the processor usage in Resource Monitor

1 Right Click on the Taskbar.

2 Select Start Task Manager.

The Windows Task Manager window is displayed.

3 Click the Performance tab in the Windows Task Manager window.

The processor performance details are displayed.

4 Click Open Resource Monitor.

Chipsets

All laptops or notebook communicate with the CPU through the chipset. This laptop is shipped with the Intel Mobile CM238 .

60 Technology and components

Identifying the chipset in Device Manager on Windows 10

1 Right click the Start Menu.

2 Select Device Manager.

3 Expand System Devices and search for the chipset.

Memory features

This laptop supports a minimum memory of

Verifying system memory in Windows 10

1 Click on the start menu and select Settings > System.

2 Under System, tap About.

Verifying system memory in system setup BIOS

1 Turn on or restart your system.

2 Perform the following actions after the Dell logo is displayed

• With keyboard — Tap F2 until the Entering BIOS setup message appears. To enter the Boot selection menu, tap F12.

3 On the left pane, select Settings > General > System Information,

The memory information is displayed on the right pane.

Testing memory using ePSA

1 Turn on or restart your system.

2 Perform one of the following actions after the Dell logo is displayed:

• With keyboard — Press F12.

The PreBoot System Assessment (PSA) starts on your system.

Technology and components 61

NOTE: If you wait too long and the operating system logo appears, continue to wait until you see the desktop. Turn o the

laptop and try again.

DDR4

DDR4 (double data rate fourth generation) memory is a higher-speed successor to the DDR2 and DDR3 technologies and allows up to 512

GB in capacity, compared to the DDR3's maximum of 128 GB per DIMM. DDR4 synchronous dynamic random-access memory is keyed

dierently from both SDRAM and DDR to prevent the user from installing the wrong type of memory into the system.

DDR4 needs 20 percent less or just 1.2 volts, compared to DDR3 which requires 1.5 volts of electrical power to operate. DDR4 also supports

a new, deep power-down mode that allows the host device to go into standby without needing to refresh its memory. Deep power-down

mode is expected to reduce standby power consumption by 40 to 50 percent.

DDR4 Details

There are subtle dierences between DDR3 and DDR4 memory modules, as listed below.

Key notch dierence

The key notch on a DDR4 module is in a dierent location from the key notch on a DDR3 module. Both notches are on the insertion edge

but the notch location on the DDR4 is slightly dierent, to prevent the module from being installed into an incompatible board or platform.

Figure 1. Notch dierence

Increased thickness

DDR4 modules are slightly thicker than DDR3, to accommodate more signal layers.

Figure 2. Thickness dierence

Curved edge

DDR4 modules feature a curved edge to help with insertion and alleviate stress on the PCB during memory installation.

62 Technology and components

Figure 3. Curved edge

Memory Errors

Memory errors on the system display the new ON-FLASH-FLASH or ON-FLASH-ON failure code. If all memory fails, the LCD does not

turn on. Troubleshoot for possible memory failure by trying known good memory modules in the memory connectors on the bottom of the

system or under the keyboard, as in some portable systems.

Graphic options

This laptop is shipped with the following graphics chipset options:

• Intel® HD Graphics 620 (Integrated in Intel 7th core processors)

• Intel® UHD Graphics 620 (Integrated in Intel 8th core processors)

• NVIDIA GeForce® MX130, 2GB GDDR5

Display options

This laptop has the following display options:

• 15.6" HD (1366 x 768)

• 15.6" FHD WVA (1920 x 1080)

• 15.6" FHD WVA (touch) (1920 x 1080)

Identifying the display adapter

1 Right Click the Start menu.

2 Select Device Manager.

3 Expand Display adapters.

The display adapters are displayed.

Changing the screen resolution

1 Right click on the desktop and select Display Settings.

2 Tap or click Display settings.

The Setting window is displayed.

3 Scroll down and select Advanced Display Settings.

The Advanced Display Setting is displayed.

4 Select the required resolution from the drop-down list and tap Apply.

Technology and components 63

Rotating the display

1 Right click on the desktop.

A sub menu is displayed.

2 Select Graphic Options > Rotation and choose on of the following:

• Rotate to Normal

• Rotate to 90 Degrees

• Rotate to 180 Degrees

• Rotate to 270 Degrees

NOTE: The Display can also be rotated using the following key combinations:

• Ctrl + Alt + Up arrow key (Rotate to normal)

• Right arrow key (Rotate 90 degrees)

• Down arrow key (Rotate 180 degrees)

• Left arrow key (Rotate 270 degrees)

Adjusting brightness in Windows 10

To enable or disable automatic screen brightness adjustment:

1 Swipe-in from the right edge of the display to access the Action Center.

2 Tap or click All Settings > System > Display.

3 Use the Adjust my screen brightness automatically slider to enable or disable automatic-brightness adjustment.

NOTE: You can also use the Brightness level slider to adjust the brightness manually.

Cleaning the display

1 Check for any smudges or areas that has to be cleaned.

2 Use a microber cloth to remove any obvious dust and gently brush o any dirt particles.

3 Proper cleaning kits should be used to clean and keep your display in a crisp clear pristine condition.

NOTE: Never spray any cleaning solutions directly on the screen; spray it to the cleaning cloth.

4 Gently wipe the screen in a circular motion. Do not press hard on the cloth.

64 Technology and components

NOTE: Do not press hard or touch the screen with your ngers or you may leave oily prints and smears.

NOTE: Do not leave any liquid on the screen.

5 Remove all excess moisture as it may damage your screen.

6 Let the display dry thoroughly before you turn it on.

7 For stains that are hard to remove, repeat this procedure till the display is clean.

Using touch screen in Windows 10

Follow these steps to enable or disable the touch screen:

1 Right click on the Start menu.

2 Select Control Panel.

3 Tap Pen and Input Devices in the Control Panel.

4 Tap the Touch tab.

5 Select Use your nger as an input device to enable the touch screen. Clear the box to disable the touch screen.

Connecting to external display devices

Follow these steps to connect your laptop to an external display device:

1 Ensure that the external display device is turned on and plug the external display device cable into a video port on your laptop.

2 Press the Windows logo+P key.

3 Select one of the following modes:

• PC screen only

• Duplicate

• Extend

• Second Screen only

NOTE: For more information, see the document that shipped with your display device.

Hard drive options

This laptop supports HDD, M.2 SATA SSD, and M.2 PCIe NVMe.

Identifying the hard drive in Windows 10

1 Right click on Start menu

2 SelectDevice Manager , and expand Disk drives.

The hard drive is listed under Disk drives.

Identifying the hard drive in the BIOS

1 Turn on or restart your system.

2 When the Dell logo appears, perform the following action to enter the BIOS setup program:

• With keyboard — Tap F2 until the Entering BIOS setup message appears. To enter the Boot selection menu, tap F12.

Technology and components 65

The hard drive is listed under the System Information under the General group.

USB features

Universal Serial Bus, or USB, was introduced in 1996. It dramatically simplied the connection between host computers and peripheral

devices like mice, keyboards, external drivers, and printers.

Let's take a quick look on the USB evolution referencing to the table below.

Table 4. USB evolution

Type Data Transfer Rate Category Introduction Year

USB 3.0/USB 3.1 Gen

1Port

5 Gbps Super Speed 2010

USB 2.0 480 Mbps High Speed 2000

USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB)

For years, the USB 2.0 has been rmly entrenched as the de facto interface standard in the PC world with about 6 billion devices sold, and

yet the need for more speed grows by ever faster computing hardware and ever greater bandwidth demands. The USB 3.0/USB 3.1 Gen 1

nally has the answer to the consumers' demands with a theoretically 10 times faster than its predecessor. In a nutshell, USB 3.1 Gen 1

features are as follows:

• Higher transfer rates (up to 5 Gbps)

• Increased maximum bus power and increased device current draw to better accommodate power-hungry devices

• New power management features

• Full-duplex data transfers and support for new transfer types

• Backward USB 2.0 compatibility

• New connectors and cable

The topics below cover some of the most commonly asked questions regarding USB 3.0/USB 3.1 Gen 1.

Speed

Currently, there are 3 speed modes dened by the latest USB 3.0/USB 3.1 Gen 1 specication. They are Super-Speed, Hi-Speed and Full-

Speed. The new SuperSpeed mode has a transfer rate of 4.8Gbps. While the specication retains Hi-Speed, and Full-Speed USB mode,

66 Technology and components

commonly known as USB 2.0 and 1.1 respectively, the slower modes still operate at 480Mbps and 12Mbps respectively and are kept to

maintain backward compatibility.

USB 3.0/USB 3.1 Gen 1 achieves the much higher performance by the technical changes below:

• An additional physical bus that is added in parallel with the existing USB 2.0 bus (refer to the picture below).

• USB 2.0 previously had four wires (power, ground, and a pair for dierential data); USB 3.0/USB 3.1 Gen 1 adds four more for two pairs

of dierential signals (receive and transmit) for a combined total of eight connections in the connectors and cabling.

• USB 3.0/USB 3.1 Gen 1 utilizes the bidirectional data interface, rather than USB 2.0's half-duplex arrangement. This gives a 10-fold

increase in theoretical bandwidth.

With today's ever increasing demands placed on data transfers with high-denition video content, terabyte storage devices, high megapixel

count digital cameras etc., USB 2.0 may not be fast enough. Furthermore, no USB 2.0 connection could ever come close to the 480Mbps

theoretical maximum throughput, making data transfer at around 320Mbps (40MB/s) — the actual real-world maximum. Similarly, USB

3.0/USB 3.1 Gen 1 connections will never achieve 4.8Gbps. We will likely see a real-world maximum rate of 400MB/s with overheads. At this

speed, USB 3.0/USB 3.1 Gen 1 is a 10x improvement over USB 2.0.

Applications

USB 3.0/USB 3.1 Gen 1 opens up the laneways and provides more headroom for devices to deliver a better overall experience. Where USB

video was barely tolerable previously (both from a maximum resolution, latency, and video compression perspective), it's easy to imagine

that with 5-10 times the bandwidth available, USB video solutions should work that much better. Single-link DVI requires almost 2Gbps

throughput. Where 480Mbps was limiting, 5Gbps is more than promising. With its promised 4.8Gbps speed, the standard will nd its way

into some products that previously weren't USB territory, like external RAID storage systems.

Listed below are some of the available SuperSpeed USB 3.0/USB 3.1 Gen 1 products:

• External Desktop USB 3.0/USB 3.1 Gen 1 Hard Drives

• Portable USB 3.0/USB 3.1 Gen 1 Hard Drives

• USB 3.0/USB 3.1 Gen 1 Drive Docks & Adapters

• USB 3.0/USB 3.1 Gen 1 Flash Drives & Readers

• USB 3.0/USB 3.1 Gen 1 Solid-state Drives

• USB 3.0/USB 3.1 Gen 1 RAIDs

• Optical Media Drives

• Multimedia Devices

• Networking

• USB 3.0/USB 3.1 Gen 1 Adapter Cards & Hubs

Technology and components 67

Compatibility

The good news is that USB 3.0/USB 3.1 Gen 1 has been carefully planned from the start to peacefully co-exist with USB 2.0. First of all,

while USB 3.0/USB 3.1 Gen 1 species new physical connections and thus new cables to take advantage of the higher speed capability of

the new protocol, the connector itself remains the same rectangular shape with the four USB 2.0 contacts in the exact same location as

before. Five new connections to carry receive and transmitted data independently are present on USB 3.0/USB 3.1 Gen 1 cables and only

come into contact when connected to a proper SuperSpeed USB connection.

Windows 8/10 will be bringing native support for USB 3.1 Gen 1 controllers. This is in contrast to previous versions of Windows, which

continue to require separate drivers for USB 3.0/USB 3.1 Gen 1 controllers.

Microsoft announced that Windows 7 would have USB 3.1 Gen 1 support, perhaps not on its immediate release, but in a subsequent Service

Pack or update. It is not out of the question to think that following a successful release of USB 3.0/USB 3.1 Gen 1 support in Windows 7,

SuperSpeed support would trickle down to Vista. Microsoft has conrmed this by stating that most of their partners share the opinion that

Vista should also support USB 3.0/USB 3.1 Gen 1.

Super-Speed support for Windows XP is unknown at this point. Given that XP is a seven-year-old operating system, the likelihood of this

happening is remote.

HDMI 1.4- HDMI 2.0

This topic explains the HDMI 1.4/2.0 and its features along with the advantages.

HDMI (High-Denition Multimedia Interface) is an industry-supported, uncompressed, all-digital audio/video interface. HDMI provides an

interface between any compatible digital audio/video source, such as a DVD player, or A/V receiver and a compatible digital audio and/or

video monitor, such as a digital TV (DTV). The intended applications for HDMI TVs, and DVD players. The primary advantage is cable

reduction and content protection provisions. HDMI supports standard, enhanced, or high-denition video, plus multichannel digital audio on

a single cable.

NOTE: The HDMI 1.4 will provide 5.1 channel audio support.

HDMI 1.4- HDMI 2.0 Features

•HDMI Ethernet Channel - Adds high-speed networking to an HDMI link, allowing users to take full advantage of their IP-enabled

devices without a separate Ethernet cable

•Audio Return Channel - Allows an HDMI-connected TV with a built-in tuner to send audio data "upstream" to a surround audio system,

eliminating the need for a separate audio cable

•3D - Denes input/output protocols for major 3D video formats, paving the way for true 3D gaming and 3D home theater applications

•Content Type - Real-time signaling of content types between display and source devices, enabling a TV to optimize picture settings

based on content type

•Additional Color Spaces - Adds support for additional color models used in digital photography and computer graphics

•4K Support - Enables video resolutions far beyond 1080p, supporting next-generation displays that will rival the Digital Cinema systems

used in many commercial movie theaters

•HDMI Micro Connector - A new, smaller connector for phones and other portable devices, supporting video resolutions up to 1080p

•Automotive Connection System - New cables and connectors for automotive video systems, designed to meet the unique demands of

the motoring environment while delivering true HD quality

Advantages of HDMI

• Quality HDMI transfers uncompressed digital audio and video for the highest, crispest image quality.

• Low -cost HDMI provides the quality and functionality of a digital interface while also supporting uncompressed video formats in a

simple, cost-eective manner

68 Technology and components

• Audio HDMI supports multiple audio formats from standard stereo to multichannel surround sound

• HDMI combines video and multichannel audio into a single cable, eliminating the cost, complexity, and confusion of multiple cables

currently used in A/V systems

• HDMI supports communication between the video source (such as a DVD player) and the DTV, enabling new functionality

Realtek ALC3246 Waves MaxxAudio Pro controller

This laptop is shipped with integrated Realtek ALC3246 Controller Waves MaxxAudio Pro controller. It is a High Denition audio codec

designed for Windows desktop and laptops.

Downloading the audio driver

1 Turn on the laptop.

2 Go to www.Dell.com/support.

3 Click Product Support, enter the Service Tag of your laptop and click Submit.

NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your laptop model.

4 Click Drivers and Downloads.

5 Select the operating system installed on your laptop.

6 Scroll down the page and expand Audio.

7 Select the audio driver.

8 Click Download File to download the latest version of the audio driver for your laptop.

9 After the download is complete, navigate to the folder where you saved the audio driver le.

10 Double-click the audio driver le icon and follow the instructions on the screen.

Identifying the audio controller in Windows 10

1 Swipe from the right edge to access the Action center and select All Settings .

2 Type Device Manager in the search box and select Device Manager from the left pane.

3 Expand Sound, video and game controllers.

The audio controller is displayed.

Table 5. Identifying the audio controller in Windows 10

Before installation After installation

Changing the audio settings

1 Tap or touch the Search the web and Windows and type Dell Audio.

2 Start the Dell Audio utility from the left pane.

Realtek HD audio drivers

Verify if the Realtek audio drivers are already installed in the laptop.

Technology and components 69

Table 6. Realtek HD audio drivers

Before installation After installation

WLAN cards

NOTE: Qualcomm xxxxxx (for example :QCA61x4A) is a product of Qualcomm Technologies, Inc

Secure Boot screen options

Option Description

Secure Boot Enable This option enables or disables the Secure Boot feature.

• Disabled

• Enabled

Default setting: Enabled.

Expert Key

Management

Allows you to manipulate the security key databases only if the system is in Custom Mode. The Enable Custom

Mode option is disabled by default. The options are:

• PK

• KEK

• db

• dbx

If you enable the Custom Mode, the relevant options for PK, KEK, db, and dbx appear. The options are:

•Save to File—Saves the key to a user-selected le

•Replace from File—Replaces the current key with a key from a user-selected le

•Append from File—Adds a key to the current database from a user-selected le

•Delete—Deletes the selected key

•Reset All Keys—Resets to default setting

•Delete All Keys—Deletes all the keys

NOTE: If you disable the Custom Mode, all the changes made will be erased and the keys will restore to

default settings.

Camera features

This laptop is shipped with front-facing camera with the image resolution of 1280 x 720 (maximum).

NOTE: The camera is at the top center of the display.

70 Technology and components

Identifying the camera in Device Manager on Windows 10

1 In the Search box, type device manager, and tap to start it.

2 Under Device Manager, expand Imaging devices.

Starting the camera application

1 Tap or click the Windows button and select All apps.

2 Select Camera from the apps list.

3 If the Camera App is not available in the apps list, search for it.

Technology and components 71

72 Technology and components

System specications

Technical specications

NOTE: Oerings may vary by region. For more information regarding the conguration of your computer in:

• Windows 10, click or tap Start > Settings > System > About.

System specications

Feature Specication

Chipset Intel Kaby Lake (integrated with the processor)

DRAM bus width 64-bit

Flash EPROM SPI 128 Mbits

Processor specications

Feature Specication

Types • 8th Gen Intel® Core™ Processors up to i7, U Quad Core

• 7th Gen Intel® Core™ Processors up to i5, U Dual Core

L3 cache

i3 U-series • 3 MB

i5 U-series • 3 MB - 6 MB

i7 U-series • 8 MB

Memory specications

Feature Specication

Memory connector Two SODIMM slots

Memory capacity 4 GB, 8 GB, and 32 GB

Memory type DDR4 SDRAM

System specications 73

Feature Specication

Speed • 2400 MHz non ECC for 8th Gen processors

• 2133 MHz non ECC for 7th Gen processors

Minimum memory 4 GB

Maximum memory 32 GB

Storage specications

Feature Specication

SSD M.2 2280 /

M.S 2230 / PCIe

NVMe

up to 512GB, OPAL SED options /up to 1TB, OPAL SED options /PCIe x2 NVMe

HDD up to 1TB, Hybrid, OPAL SED options

Audio specications

Feature Specication

Types High-denition audio

Controller Realtek ALC3246

Stereo conversion Digital audio-out through HDMI — up to 7.1 compressed and uncompressed audio

Internal interface High-denition audio codec

External interface Stereo headset/mic combo

Speakers 2

Internal speaker

amplier

2 W (RMS) per channel

Volume controls Hot keys

Video specications

Feature Specication

Type Integrated on system board, hardware accelerated

Graphic cards Intel® HD Graphics 620 (Integrated in Intel 7th core processors)

Intel® UHD Graphics 620 (Integrated in Intel 8th core processors)

NVIDIA GeForce® MX130, 2GB GDDR5

Data bus Integrated video

External display

support • 19-pin HDMI connector

74 System specications

Feature Specication

• 15-pin VGA connector

• DisplayPort over USB Type-C connector

Camera specications

Feature Specication

Camera resolution 1 megapixels

HD Panel Resolution 1280 x 720 pixels

FHD Panel

Resolution

1280 x 720 pixels

HD Panel Video

Resolution

(maximum)

1280 x 720 pixels

FHD Panel Video

Resolution

(maximum)

1280 x 720 pixels

Diagonal viewing

angle

74°

Communication specications

Features Specication

Network adapter 10/100/1000 Mb/s Ethernet (RJ-45)

Wireless • Internal wireless local area network (WLAN)

• Internal Wireless wide area network (WWAN)

Port and connector specications

Feature Specication

Audio Stereo headset / mic combo

Video • HDMI 1.4 (UMA)/ HDMI 2.0 (Discrete)

• 15 pin VGA connector

Network adapter One RJ-45 connector

USB Three USB 3.1 Gen 1 (one with PowerShare),

Memory card reader SD 4.0 Memory card reader

Micro SIM (uSIM)

card

external micro SIM card tray

System specications 75

Feature Specication

USB port It has one option:

• One Display Port over USB Type C

Contactless smart card specications

Feature Specication

Supported Smart

Cards/Technologies

BTO with USH

Display specications

Feature Specication

Type • Non-touch HD

• Non-touch FHD

• Touch FHD with Embedded Touch

Height 360 mm (14.17 inches)

Width 224.3 mm (8.83 inches)

Diagonal 396.24 mm (15.6 inches)

Active area (X/Y) 344.23 mm x 193.54 mm

Actual screen size 15.6 inches

Touch FHD anti-

glare:

Maximum resolution 1920 x 1080

Maximum brightness 300 nits

Refresh rate 60 Hz

Maximum viewing

angles (horizontal)

+80/-80

Maximum viewing

angles (vertical)

+80/-80

Pixel pitch 0.161 mm (0.00634 inches)

HD anti-glare:

Maximum resolution 1366 x 768

Maximum brightness 200 nits

Refresh rate 60 Hz

Maximum viewing

angles (horizontal)

40/40

76 System specications

Feature Specication

Maximum viewing

angles (vertical)

+10/-30

Pixel pitch 0.2265 mm (0.0089 inches)

Keyboard specications

Feature Specication

Number of keys • United States: 82 keys

• United Kingdom: 83 keys

• Japan: 86 keys

• Brazil: 84 keys

Touchpad specications

Feature Specication

Active Area:

X-axis 101.7mm

Y-axis 55.2mm

Battery specications

Feature Specication

Type 4 cell Long Cycle Life Battery

Typical Amp-hour

capacity

3.684Ahr

Typical Amp-hour

capacity

4.473Ahr

Battery

specications :

68 WHr/4 cell Long Cycle Life Battery

Depth 233.00 mm (9.17 inches)

Height 7.5 mm (0.28 inch)

Width 95.90 mm (3.78 inches)

Weight 340 g (0.74 lb)

Voltage 7.6 V DC

Typical Amp-hour

capacity

8.947Ahr

Temperature range • Charge: 0°C to 50°C (32°F to 158°F)

• Discharge: 0°C to 70°C (32°F to 122°F)

System specications 77

Feature Specication

Operating • Operating: 0°C to 35°C (32°F to 95°F)

Non-operating - 20°C to 65°C (- 4°F to 149°F)

Coin cell battery 3 V CR2032 lithium coin cell

AC Adapter specications

Feature Specication

Type 65 W/90 W

Input voltage 100 V AC to 240 V AC

Input current

(maximum)

1.7 A / 1.6 A

Input frequency 50 Hz to 60 Hz

Output current 3.34 A (continuous) / 4.62 A (continuous)

Rated output

voltage

19.5 +/– 1.0 V DC

Temperature range

(Operating)

0°C to 40°C (32°F to 104°F)

Temperature range

(Non-Operating)

–40°C to 70°C (–40°F to 158°F)

Barrel size 7.4mm

Physical specications

Feature Specication

Front height • Non Touch - 20.6 mm (0.8 inch)

• Touch - 21.65 mm (0.8 inch)

Back height • Non Touch - 23.25 mm (0.9 inch)

• Touch - 24.3 mm(0.9 inch

Width • 376.0 mm (14.8 inches)

Depth • 250.7 mm (9.9 inches)

Starting weight • 4.14 lbs (1.88 kg)

78 System specications

Environmental specications

Temperature Specications

Operating 0°C to 35°C (32°F to 95°F)

Storage –40°C to 65°C (–40°F to 149°F)

Relative humidity

(maximum)

Specications

Operating 10 % to 90 % (non condensing)

Storage 5 % to 95 % (non condensing)

Altitude

(maximum)

Specications

Operating 0 m to 3048 m (0 ft to 10,000 ft)

Non-operating 0 m to 10,668 m (0 ft to 35,000 ft)

Airborne

contaminant level

G1 as dened by ISA-71.04–1985

System specications 79

System setup options

NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not appear.

Topics:

• Boot Sequence

• Navigation keys

• System Setup overview

• Accessing System Setup

• General screen options

• System Conguration screen options

• Video screen options

• Security screen options

• Secure Boot screen options

• Intel Software Guard Extensions

• Performance screen options

• Power Management screen options

• POST Behavior screen options

• Virtualization support screen options

• Wireless screen options

• Maintenance screen options

• System Log screen options

• Updating the BIOS in Windows

• System and setup password

Boot Sequence

Boot Sequence allows you to bypass the System Setup–dened boot device order and boot directly to a specic device (for example:

optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can:

• Access System Setup by pressing F2 key

• Bring up the one-time boot menu by pressing F12 key

The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are:

• Removable Drive (if available)

• STXXXX Drive

NOTE: XXX denotes the SATA drive number.

• Optical Drive (if available)

• SATA Hard Drive (if available)

• Diagnostics

NOTE: Choosing Diagnostics, will display the ePSA diagnostics screen.

80 System setup options

The boot sequence screen also displays the option to access the System Setup screen.

Navigation keys

NOTE: For most of the System Setup options, changes that you make are recorded but do not take eect until you restart the

system.

Keys Navigation

Up arrow Moves to the previous eld.

Down arrow Moves to the next eld.

Enter Selects a value in the selected eld (if applicable) or follow the link in the eld.

Spacebar Expands or collapses a drop‐down list, if applicable.

Tab Moves to the next focus area.

NOTE: For the standard graphics browser only.

Esc Moves to the previous page until you view the main screen. Pressing Esc in the main screen displays a message

that prompts you to save any unsaved changes and restarts the system.

System Setup overview

System Setup allows you to:

• Change the system conguration information after you add, change, or remove any hardware in your computer.

• Set or change a user-selectable option such as the user password.

• Read the current amount of memory or set the type of hard drive installed.

Before you use System Setup, it is recommended that you write down the System Setup screen information for future reference.

CAUTION: Unless you are an expert computer user, do not change the settings for this program. Certain changes can cause your

computer to work incorrectly.

Accessing System Setup

1 Turn on (or restart) your computer.

2 After the white Dell logo appears, press F2 immediately.

The System Setup page is displayed.

NOTE: If you wait too long and the operating system logo appears, wait until you see the desktop. Then, shut down or

restart your computer and try again.

NOTE: After the Dell logo appears, you can also press F12 and then select BIOS setup.

General screen options

This section lists the primary hardware features of your computer.

Option Description

System Information This section lists the primary hardware features of your computer.

• System Information: Displays BIOS Version, Service Tag, Asset Tag, Ownership Tag, Ownership Date,

Manufacture Date, and the Express Service Code.

System setup options 81

Option Description

• Memory Information: Displays Memory Installed, Memory Available, Memory Speed, Memory Channels Mode,

Memory Technology, DIMM ASize, DIMM B Size,

• Processor Information: Displays Processor Type, Core Count, Processor ID, Current Clock Speed, Minimum

Clock Speed, Maximum Clock Speed, Processor L2 Cache, Processor L3 Cache, HT Capable, and 64-Bit

Technology.

• Device Information: Displays Primary Hard Drive, M.2 SATA2, M.2 SATA, M.2 PCIe SSD-0, LOM MAC Address,

Video Controller, Video BIOS Version, Video Memory, Panel Type, Native Resolution, Audio Controller, Wi-Fi

Device, WiGig Device, Cellular Device, Bluetooth Device.

Battery Information Displays the battery status and the type of AC adapter connected to the computer.

Boot Sequence Allows you to change the order in which the computer attempts to nd an operating system.

• Diskette Drive

• Internal HDD

• USB Storage Device

• CD/DVD/CD-RW Drive

• Onboard NIC

Advanced Boot

Options

This option allows you the legacy option ROMs to load. By default, the Enable Legacy Option ROMs is disabled.

UEFI Booth Path

Security

This options controls whether or not the system will prompt the user to enter the Admin password when booting a

UEFI boot path from the F12 Boot Menu.

• Always, Except Internal HDD

• Always

• Never (by default enabled)

Date/Time Allows you to change the date and time.

System Conguration screen options

Option Description

Integrated NIC Allows you to congure the integrated network controller. The options are:

• Disabled

• Enabled

• Enabled w/PXE: This option is enabled by default.

Parallel Port Allows you to congure the parallel port on the docking station. The options are:

• Disabled

• AT: This option is enabled by default.

• PS2

• ECP

Serial Port Allows you to congure the integrated serial port. The options are:

• Disabled

• COM1: This option is enabled by default.

• COM2

• COM3

82 System setup options

Option Description

• COM4

SATA Operation Allows you to congure the internal SATA hard-drive controller. The options are:

• Disabled

• AHCI

• RAID On: This option is enabled by default.

Drives Allows you to congure the SATA drives on board. All drives are enabled by default. The options are:

• SATA-0

• SATA-2

• SATA-4

• M.2 PCI-e SSD-0

SMART Reporting This eld controls whether hard drive errors for integrated drives are reported during system startup. This

technology is part of the SMART (Self Monitoring Analysis and Reporting Technology) specication. This option is

disabled by default.

• Enable SMART Reporting

USB Conguration This is an optional feature.

This eld congures the integrated USB controller. If Boot Support is enabled, the system is allowed to boot any

type of USB Mass Storage Devices (HDD, memory key, oppy).

If USB port is enabled, device attached to this port is enabled and available for OS.

If USB port is disabled, the OS cannot see any device attached to this port.

The options are:

• Enable USB Boot Support (by default enable)

• Enable External USB Port (by default enable)

• Enable Thunderbolt Ports (by default enable)

• Enable Thunderbolt Boot Support

• Always Allow Dell Docks (by default enable)

• Enable Thunderbolt (ans PCIe behind TBT) Pre-boot

• Security level — No Secuirty

• Security level — User Conguration(by default enable)

• Security level — Secure connect

• Security level — Display Port Only

NOTE: USB keyboard and mouse always work in the BIOS setup irrespective of these settings.

USB PowerShare This eld congures the USB PowerShare feature behavior. This option allows you to charge external devices using

the stored system battery power through the USB PowerShare port.

Audio This eld enables or disables the integrated audio controller. By default, the Enable Audio option is selected. The

options are:

• Enable Microphone (by default enable)

• Enable Internal Speaker (by default enable)

System setup options 83

Option Description

Keyboard

Illumination

This eld lets you choose the operating mode of the keyboard illumination feature. The keyboard brightness level

can be set from 0% to 100%. The options are:

• Disabled

• Dim

• Bright (enabled by default)

Keyboard Backlight

Timeout on AC

The Keyboard Backlight Timeout dims out with AC option. The main keyboard illumination feature is not aected.

Keyboard Illumination will continue to support the various illumination levels. This eld has an eect when the

backlight is enabled.

• 5 seconds

• 10 seconds (enabled by default)

• 15 seconds

• 30 seconds

• 1 minute

• 5 minutes

• 15 minutes

• Never

Keyboard Backlight

Timeout on Battery

The Keyboard Backlight Timeout dims out with Battery option. The main keyboard illumination feature is not

aected. Keyboard Illumination will continue to support the various illumination levels. This eld has an eect when

the backlight is enabled.

• 5 seconds

• 10 seconds (enabled by default)

• 15 seconds

• 30 seconds

• 1 minute

• 5 minutes

• 15 minutes

• Never

Keyboard Backlight

with AC

The Keyboard Backlight with AC option does not aect the main keyboard illumination feature. Keyboard

Illumination will continue to support the various illumination levels. This eld has an eect when the backlight is

enabled.

Touchscreen This elds controls whether the touchscreen is enabled or diabled.

• Touchscreen (enabled by default)

Unobtrusive Mode This option, when enabled, pressing Fn+F7 turns o all light and sound emissions in the system. To resume normal

operation, press Fn+F7 again. This option is disabled by default.

Miscellaneous

Devices

Allows you to enable or disable the following devices:

• Enable Camera —enabled by default

• Enable Hard Drive Free Fall Protection (enabled by default)

• Enable Secure Digital (SD) Card (enabled by default)

• Secure Digital (SD) Card Boot

• Secure Digital (SD) Card Read — only Mode

84 System setup options

Video screen options

Option Description

LCD Brightness Allows you to set the display brightness depending up on the power source (On Battery and On AC).

NOTE: The video setting will be visible only when a video card is installed into the system.

Security screen options

Option Description

Admin Password Allows you to set, change, or delete the administrator (admin) password.

NOTE: You must set the admin password before you set the system or hard drive password. Deleting the

admin password automatically deletes the system password and the hard drive password.

NOTE: Successful password changes take eect immediately.

Default setting: Not set

System Password Allows you to set, change or delete the system password.

NOTE: Successful password changes take eect immediately.

Default setting: Not set

M.2 SATA SSD

Password

Allows you to set, change, or delete the M.2 SATA SSD password.

NOTE: Successful password changes take eect immediately.

Default setting: Not set

Strong Password Allows you to enforce the option to always set strong passwords.

Default Setting: Enable Strong Password is not selected.

NOTE: If Strong Password is enabled, Admin and System passwords must contain at least one uppercase

character, one lowercase character and be at least 8 characters long.

Password

Conguration

Allows you to determine the minimum and maximum length of Administrator and System passwords.

Password Bypass Allows you to enable or disable the permission to bypass the System and the Internal HDD password, when they

are set. The options are:

• Disabled

• Reboot bypass

Default setting: Disabled

Password Change Allows you to enable the disable permission to the System and Hard Drive passwords when the admin password is

set.

Default setting: Allow Non-Admin Password Changes is selected.

Non-Admin Setup

Changes

Allows you to determine whether changes to the setup options are allowed when an Administrator Password is set.

If disabled the setup options are locked by the admin password.

System setup options 85

Option Description

UEFI Capsule

Firmware Updates

Allows yout to control whether this system allows BIOS updates via UEFI capsule update packages.

• Enable UEFI Capsule Firmware Updates (enabled by default)

TPM 2.0 Security Allows you to enable the Trusted Platform Module (TPM) during POST. The options are:

• TPM On (enabled by default)

• Clear

• PPI Bypass for Enabled Commands(enabled by default)

• Attestation Enable (enabled by default)

• Key Storage Enable (enabled by default)

• PPI Bypass for Disabled Commands

• SHA-256 (enabled by default)

• Disabled

• Enabled

NOTE: To upgrade or downgrade TPM1.2/2.0, download the TPM wrapper tool (software).

Computrace Allows you to activate or disable the optional Computrace software The options are:

• Deactivate

• Disable

• Activate

NOTE: The Activate and Disable options will permanently activate or disable the feature and no further

changes will be allowed

Default setting: Deactivate

CPU XD Support Allows you to enable the Execute Disable mode of the processor.

Enable CPU XD Support (default)

OROM Keyboard

Access

Allows you to set an option to enter the Option ROM Conguration screens using hotkeys during boot. The options

are:

• Enable

• One Time Enable

• Disable

Default setting: Enable

Admin Setup

Lockout

Allows you to prevent users from entering Setup when an Administrator password is set.

Default Setting: Disabled

Master Password

Lockout

Allows you to disable master password support. Hard disk password need to be cleared before the setting can be

changed

• Enable Master Password Lockout (Disabled)

86 System setup options

Secure Boot screen options

Option Description

Secure Boot Enable This option enables or disables the Secure Boot feature.

• Disabled

• Enabled

Default setting: Enabled.

Expert Key

Management

Allows you to manipulate the security key databases only if the system is in Custom Mode. The Enable Custom

Mode option is disabled by default. The options are:

• PK

• KEK

• db

• dbx

If you enable the Custom Mode, the relevant options for PK, KEK, db, and dbx appear. The options are:

•Save to File—Saves the key to a user-selected le

•Replace from File—Replaces the current key with a key from a user-selected le

•Append from File—Adds a key to the current database from a user-selected le

•Delete—Deletes the selected key

•Reset All Keys—Resets to default setting

•Delete All Keys—Deletes all the keys

NOTE: If you disable the Custom Mode, all the changes made will be erased and the keys will restore to

default settings.

Intel Software Guard Extensions

Option Description

Intel SGX Enable This elds species you to provide a secured environment for running code/storing sensitive information in the

context of the main OS. The options are:

• Disabled

• Enabled

• Software Controlled: This option is enabled by default.

Enclave Memory

Size

This option sets SGX Enclave Reserve Memory Size. The option are:

• 32 MB

• 64 MB

• 128 MB

System setup options 87

Performance screen options

Option Description

Multi Core Support This eld species whether the process has one or all cores enabled. The performance of some applications

improves with the additional cores.

• All (By default enabled)

• 1

• 2

• 3

Intel SpeedStep Allows you to enable or disable the Intel SpeedStep feature.

• Enable Intel SpeedStep

Default setting: The option is enabled.

C-States Control Allows you to enable or disable the additional processor sleep states.

• C states

Default setting: The option is enabled.

Intel TurboBoost Allows you to enable or disable the Intel TurboBoost mode of the processor.

• Enable Intel TurboBoost

Default setting: The option is enabled.

Power Management screen options

Option Description

AC Behavior Allows you to enable or disable the computer from turning on automatically when an AC adapter is connected.

Default setting: Wake on AC is not selected.

Auto On Time Allows you to set the time at which the computer must turn on automatically. The options are:

• Disabled

• Every Day

• Weekdays

• Select Days

Default setting: Disabled

USB Wake Support Allows you to enable USB devices to wake the system from Standby.

NOTE: This feature is only functional when the AC power adapter is connected. If the AC power adapter

is removed during Standby, the system setup removes power from all the USB ports to conserve battery

power.

• Enable USB Wake Support

• Wake on Dell USB-C Dock (By default enable)

88 System setup options

Option Description

Wireless Radio

Control

Allows you to enable or disable the feature that automatically switches from wired or wireless networks without

depending on the physical connection.

• Control WLAN Radio

• Control WWAN Radio

Default setting: The option is disabled.

Wake on LAN/

WLAN

Allows you to enable or disable the feature that powers on the computer from the O state when triggered by a

LAN signal.

• Disabled

• LAN Only

• WLAN Only

• LAN or WLAN

Default setting: Disabled

Block Sleep This option lets you block entering to sleep (S3 state) in operating system environment.

Block Sleep (S3 state)

Default setting: This option is disabled

Peak Shift This option enables you to minimize the AC power consumption during the peak power times of day. After you

enable this option, your system runs only in battery even if the AC is attached.

Advanced Battery

Charge

Conguration

This option enables you to maximize the battery health. By enabling this option, your system uses the standard

charging algorithm and other techniques, during the non-work hours to improve the battery health.

Disabled

Default setting: Disabled

Primary Battery

Charge

Conguration

Allows you to select the charging mode for the battery. The options are:

• Adaptive

• Standard — Fully charges your battery at a standard rate.

• ExpressCharge — The battery charges over a shorter period of time using Dell’s fast charging technology. This

option is enabled by default.

• Primarily AC use

• Custom

If Custom Charge is selected, you can also congure Custom Charge Start and Custom Charge Stop.

NOTE: All charging mode may not be available for all the batteries. To enable this option, disable the

Advanced Battery Charge Conguration option.

Sleep Mode This option is used to select which sleep mode will be used by operating system.

• OS Automatic Selection

• Force S3 (By default enable)

Type-C Connector

Power

This option lets you set the maximum power that can be drawn from the USB Type-C connector.

• 7.5 Watts (By default enable)

System setup options 89

Option Description

• 15 Watts

POST Behavior screen options

Option Description

Adapter Warnings Allows you to enable or disable the system setup (BIOS) warning messages when you use certain power adapters.

Default setting: Enable Adapter Warnings

Keypad

(Embedded)

Allows you to choose one of two methods to enable the keypad that is embedded in the internal keyboard.

• Fn Key Only: This option is enabled by default.

• By Numlock

NOTE: When setup is running, this option has no eect. Setup works in Fn Key Only mode.

Mouse/Touchpad Allows you to dene how the system handles mouse and touch pad input. The options are:

• Serial Mouse

• PS2 Mouse

• Touchpad/PS-2 Mouse: This option is enabled by default.

Numlock Enable Allows you to enable the Numlock option when the computer boots.

Enable Network. This option is enabled by default.

Fn Key Emulation Allows you to set the option where the Scroll Lock key is used to simulate the Fn key feature.

Enable Fn Key Emulation (default)

Fn Lock Options Allows you to let hot key combinations Fn + Esc toggle the primary behavior of F1–F12, between their standard

and secondary functions. If you disable this option, you cannot toggle dynamically the primary behavior of these

keys. The available options are:

• Fn Lock. This option is selected by default.

• Lock Mode Disable/Standard

• Lock Mode Enable/Secondary

Fastboot Allows you to speed up the boot process by bypassing some of the compatibility steps. The options are:

• Minimal

• Thorough (default)

• Auto

Extended BIOS

POST Time

Allows you to create an additional preboot delay. The options are:

• 0 seconds. This option is enabled by default.

• 5 seconds

• 10 seconds

Full Screen Logo This option will display full screen logo if your image match screen resolution

• Enable Full Screen Logo

90 System setup options

Option Description

Warnings and Error This option will cause the boot process to only pause when warnings or errors are detected.

• Prompt on Warnings and Errors This option is enabled by default.

• Continue on Warnings

• Continue on Warnings and Errors

NOTE: Error deemed critical to the operation of the system hardware will always halt the system.

Virtualization support screen options

Option Description

Virtualization Allows you to enable or disable the Intel Virtualization Technology.

Enable Intel Virtualization Technology: This option is enabled by default.

VT for Direct I/O Enables or disables the Virtual Machine Monitor (VMM) from utilizing the additional hardware capabilities provided

by Intel® Virtualization technology for direct I/O.

Enable VT for Direct I/O: This option is enabled by default.

Trusted Execution This option species whether a Measured Virtual Machine Monitor (MVMM) can utilize the additional hardware

capabilities provided by Intel Trusted Execution Technology. The TPM Virtualization Technology, and Virtualization

technology for direct I/O must be enabled to use this feature.

Trusted Execution: This option is enabled by default.

Wireless screen options

Option Description

Wireless Switch Allows to set the wireless devices that can be controlled by the wireless switch. The options are:

• WWAN

• GPS (on WWAN Module)

• WLAN/WiGig

• Bluetooth

All the options are enabled by default.

NOTE: For WLAN and WiGig enable or disable controls are tied together and they cannot be enabled or

disabled independently.

Wireless Device

Enable

Allows you to enable or disable the internal wireless devices.

• WWAN/GPS

• WLAN/WiGig

• Bluetooth

All the options are enabled by default.

System setup options 91

Maintenance screen options

Option Description

Service Tag Displays the Service Tag of your computer.

Asset Tag Allows you to create a system asset tag if an asset tag is not already set. This option is not set by default.

BIOS Downgrade This controls ashing of the system rmware to previous revisions.

• Allows BIOS Downgrade (enabled by default)

Data Wipe This eld allows users to erase the data securely from all internal storage devices. The following is list of devices

aected:

• Internal SATA HDD/SSD

• Internal M.2 SATA SDD

• Internal M.2 PCIe SSD

• Internal eMMC

BIOS Recovery This eld allows you to recover from certain corrupted BIOS conditions from a recover le on the user primary hard

drive or an external USB key.

• BIOS Recovery from Hard Drive (enabled by default)

• BIOS Auto-Recovery

• Always perform Integrity Check

System Log screen options

Option Description

BIOS Events Allows you to view and clear the System Setup (BIOS) POST events.

Thermal Events Allows you to view and clear the System Setup (Thermal) events.

Power Events Allows you to view and clear the System Setup (Power) events.

Updating the BIOS in Windows

It is recommended to update your BIOS (System Setup), when you replace the system board or if an update is available. For laptops, ensure

that your computer battery is fully charged and connected to a power outlet

NOTE: If BitLocker is enabled, it must be suspended prior to updating the system BIOS, and then re-enabled after the BIOS

update is completed.

1 Restart the computer.

2 Go to Dell.com/support.

• Enter the Service Tag or Express Service Code and click Submit.

• Click Detect Product and follow the instructions on screen.

3 If you are unable to detect or nd the Service Tag, click Choose from all products.

4 Choose the Products category from the list.

NOTE: Choose the appropriate category to reach the product page

5 Select your computer model and the Product Support page of your computer appears.

6 Click Get drivers and click Drivers and Downloads.

The Drivers and Downloads section opens.

92 System setup options

7 Click Find it myself.

8 Click BIOS to view the BIOS versions.

9 Identify the latest BIOS le and click Download.

10 Select your preferred download method in the Please select your download method below window, click Download File.

The File Download window appears.

11 Click Save to save the le on your computer.

12 Click Run to install the updated BIOS settings on your computer.

Follow the instructions on the screen.

NOTE: It is recommended not to update the BIOS version for more than three revisions. For example: If you want to update the

BIOS from 1.0 to 7.0, then install version 4.0 rst and then install version 7.0.

System and setup password

You can create a system password and a setup password to secure your computer.

Password type Description

System password Password that you must enter to log on to your system.

Setup password Password that you must enter to access and make changes to the BIOS settings of your computer.

CAUTION: The password features provide a basic level of security for the data on your computer.

CAUTION: Anyone can access the data stored on your computer if it is not locked and left unattended.

NOTE: System and setup password feature is disabled.

Assigning a system password and setup password

You can assign a new System Password only when the status is in Not Set.

To enter the system setup, press F2 immediately after a power-on or re-boot.

1 In the System BIOS or System Setup screen, select Security and press Enter.

The Security screen is displayed.

2 Select System Password and create a password in the Enter the new password eld.

Use the following guidelines to assign the system password:

• A password can have up to 32 characters.

• The password can contain the numbers 0 through 9.

• Only lower case letters are valid, upper case letters are not allowed.

• Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`).

3 Type the system password that you entered earlier in the Conrm new password eld and click OK.

4 Press Esc and a message prompts you to save the changes.

5 Press Y to save the changes.

The computer reboots.

Deleting or changing an existing system and or setup password

Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing System and/or

Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is Locked.

To enter the System Setup, press F2 immediately after a power-on or reboot.

1 In the System BIOS or System Setup screen, select System Security and press Enter.

System setup options 93

The System Security screen is displayed.

2 In the System Security screen, verify that Password Status is Unlocked.

3 Select System Password, alter or delete the existing system password and press Enter or Tab.

4 Select Setup Password, alter or delete the existing setup password and press Enter or Tab.

NOTE: If you change the System and/or Setup password, re-enter the new password when promoted. If you delete the

System and/or Setup password, conrm the deletion when promoted.

5 Press Esc and a message prompts you to save the changes.

6 Press Y to save the changes and exit from System Setup.

The computer reboots.

94 System setup options

Software

Supported operating systems

The following list shows supported operating systems

Table 7. Supported operating systems

Supported operating systems Operating System Description

Microsoft Windows 10 • Microsoft Windows 10 Pro (64-bit)

• Microsoft Windows 10 Home (64-bit)

Other • Ubuntu

• Neokylin V6.0

OS Media Support • Dell.com/support to download eligible Windows OS

• USB media available for upsell

Downloading drivers

1 Turn on the laptop.

2 Go to Dell.com/support.

3 Click Product Support, enter the Service Tag of your laptop, and then click Submit.

NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your laptop model.

4 Click Drivers and Downloads.

5 Select the operating system installed on your laptop.

6 Scroll down the page and select the graphic driver to install.

7 Click Download File to download the graphic driver for your laptop.

8 After the download is complete, navigate to the folder where you saved the graphic driver le.

9 Double-click the graphic driver le icon and follow the instructions on the screen.

Downloading the chipset driver

1 Turn on the laptop.

2 Go to Dell.com/support.

3 Click Product Support, enter the Service Tag of your laptop, and then click Submit.

NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your laptop model.

4 Click Drivers and Downloads.

5 Select the operating system installed on your laptop.

6 Scroll down the page, expand Chipset, and select your chipset driver.

7 Click Download File to download the latest version of the chipset driver for your laptop.

8 After the download is complete, navigate to the folder where you saved the driver le.

Software 95

9 Double-click the chipset driver le icon and follow the instructions on the screen.

Intel chipset drivers

Verify if the Intel chipset drivers are already installed in the laptop.

Table 8. Intel chipset drivers

Before installation After installation

Intel HD Graphics drivers

Verify if the Intel HD Graphics drivers are already installed in the laptop.

Table 9. Intel HD Graphics drivers

Before installation After installation

96 Software

Troubleshooting

Enhanced Pre-Boot System Assessment — ePSA

diagnostics

The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded with the

BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device

groups allowing you to:

• Run tests automatically or in an interactive mode

• Repeat tests

• Display or save test results

• Run thorough tests to introduce additional test options to provide extra information about the failed device(s)

• View status messages that inform you if tests are completed successfully

• View error messages that inform you of problems encountered during testing

CAUTION: Use the system diagnostics to test only your computer. Using this program with other computers may cause invalid

results or error messages.

NOTE: Some tests for specic devices require user interaction. Always ensure that you are present at the computer terminal

when the diagnostic tests are performed.

Running the ePSA diagnostics

1 Power-on the computer.

2 As the computer boots, press the F12 key as the Dell logo appears.

3 On the boot menu screen, select the Diagnostics option.

4 Click the arrow key at the bottom left corner.

Diagnostics front page is displayed.

5 Press the arrow in the lower-right corner to go to the page listing.

The items detected are listed.

6 To run a diagnostic test on a specic device, press Esc and click Yes to stop the diagnostic test.

7 Select the device from the left pane and click Run Tests.

8 If there are any issues, error codes are displayed.

Note the error code and validation number and contact Dell.

Real Time Clock reset

The Real Time Clock (RTC) reset function allows you or the service technician to recover the recently launched model Dell Latitude and

Precision systems from select No POST/No Boot/No Power situations. You can initiate the RTC reset on the system from a power o

state only if it is connected to AC power. Press and hold the power button for 25 seconds. The system RTC reset occurs after you release

the power button.

NOTE: If AC power is disconnected from the system during the process or the power button is held longer than 40 seconds, the

RTC reset process is aborted.

Troubleshooting 97

The RTC reset will reset the BIOS to Defaults, un-provision Intel vPro and reset the system date and time. The following items are

unaected by the RTC reset:

• Service Tag

• Asset Tag

• Ownership Tag

• Admin Password

• System Password

• HDD Password

• Key Databases

• System Logs

The following items may or may not reset based on your custom BIOS setting selections:

• The Boot List

• Enable Legacy OROMs

• Secure Boot Enable

• Allow BIOS Downgrade

98 Troubleshooting

Contacting Dell

NOTE: If you do not have an active Internet connection, you can nd contact information on your purchase invoice, packing slip,

bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services

may not be available in your area. To contact Dell for sales, technical support, or customer service issues:

1 Go to Dell.com/support.

2 Select your support category.

3 Verify your country or region in the Choose a Country/Region drop-down list at the bottom of the page.

4 Select the appropriate service or support link based on your need.

Contacting Dell 99

Table of Contents

DELL 5590 User Manual

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