Dell Precision 5820 Tower Owner's Manual
Chassis
Working on your computer
Removing and installing components
Technology and components
System specifications
System Setup
Software
Troubleshooting
Contacting Dell

DELL 5820 User Manual

Displayed below is the user manual for 5820 by DELL which is a product in the PCs/Workstations category. This manual has pages.

Related Manuals

DELL 5820 Manual

Dell Precision 5820 Tower

Owner's Manual

Regulatory Model: D02T

Regulatory Type: D02T002

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the

problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

Other trademarks may be trademarks of their respective owners.

2020 - 03

Rev. A05

1 Chassis........................................................................................................................................ 7

Front view...............................................................................................................................................................................7

Back view................................................................................................................................................................................8

Internal view........................................................................................................................................................................... 9

Major components of your system ....................................................................................................................................11

2 Working on your computer...........................................................................................................13

Safety instructions............................................................................................................................................................... 13

Turning off your computer — Windows...........................................................................................................................13

Before working inside your computer................................................................................................................................14

After working inside your computer...................................................................................................................................14

3 Removing and installing components............................................................................................ 15

Screw size list.......................................................................................................................................................................15

Recommended tools............................................................................................................................................................ 16

Side cover............................................................................................................................................................................. 16

Removing the side cover...............................................................................................................................................16

Installing the side cover................................................................................................................................................. 18

Power supply unit (PSU).....................................................................................................................................................18

Removing the PSU.........................................................................................................................................................18

Installing the PSU........................................................................................................................................................... 19

Front bezel............................................................................................................................................................................ 19

Removing the front bezel..............................................................................................................................................19

Installing the front bezel................................................................................................................................................ 21

Hard Disk Drive bezel...........................................................................................................................................................21

Removing HDD bezel..................................................................................................................................................... 21

Installing HDD bezel.......................................................................................................................................................22

Hard disk drive assembly.................................................................................................................................................... 22

Removing the HDD carrier........................................................................................................................................... 22

Installing the HDD carrier..............................................................................................................................................24

Removing the HDD........................................................................................................................................................24

Installing the HDD.......................................................................................................................................................... 26

NVMe Flexbay......................................................................................................................................................................26

Removing the NVMe Flexbay...................................................................................................................................... 26

Installing the NVMe flexbay.......................................................................................................................................... 31

Slim Optical Disk Drive........................................................................................................................................................ 33

Removing the slim ODD................................................................................................................................................33

Installing the slim ODD.................................................................................................................................................. 35

Front input and output bezel............................................................................................................................................. 35

Removing front input and output bezel......................................................................................................................35

Installing front input and output bezel........................................................................................................................ 37

Optical Disk Drive.................................................................................................................................................................37

Removing the ODD........................................................................................................................................................37

Installing the ODD..........................................................................................................................................................39

Contents

Contents 3

5.25 inch ODD bracket....................................................................................................................................................... 39

Removing the 5.25 ODD bracket................................................................................................................................ 39

Installing the 5.25 ODD bay...........................................................................................................................................41

Front input and output panel.............................................................................................................................................. 41

Removing front input and output panel.......................................................................................................................41

Installing front input and output panel........................................................................................................................ 43

Input and output panel bracket..........................................................................................................................................44

Removing input and output panel bracket................................................................................................................. 44

Installing input and output panel bracket....................................................................................................................45

Intrusion switch................................................................................................................................................................... 45

Removing the Intrusion switch.................................................................................................................................... 45

Installing the intrusion switch.......................................................................................................................................46

Internal chassis speaker......................................................................................................................................................46

Removing the internal chassis speaker.......................................................................................................................46

Installing the internal chassis speaker......................................................................................................................... 47

Air shroud............................................................................................................................................................................. 48

Removing the air shroud...............................................................................................................................................48

Installing the air shroud.................................................................................................................................................50

Memory................................................................................................................................................................................ 50

Removing the memory module....................................................................................................................................50

Installing the memory module...................................................................................................................................... 50

PCIe NVMe card................................................................................................................................................................. 50

Removing the PCIe NVMe card.................................................................................................................................. 50

Installing the PCIe NVMe card..................................................................................................................................... 51

Expansion card..................................................................................................................................................................... 51

Removing the expansion card...................................................................................................................................... 51

Installing the expansion card........................................................................................................................................ 52

Coin cell battery...................................................................................................................................................................52

Removing the coin cell battery.................................................................................................................................... 52

Installing the coin cell battery.......................................................................................................................................53

System fan........................................................................................................................................................................... 53

Removing the System fan............................................................................................................................................ 53

Installing the system fan...............................................................................................................................................55

Fan bracket.......................................................................................................................................................................... 55

Removing the fan from the fan bracket.....................................................................................................................55

Installing the fan into the fan bracket.........................................................................................................................56

PCIe holder...........................................................................................................................................................................57

Removing PCIe holder ..................................................................................................................................................57

Installing the PCIe holder.............................................................................................................................................. 57

Heat sink and CPU fan assembly...................................................................................................................................... 58

Removing the heat sink and CPU fan assembly........................................................................................................58

Installing heat sink and CPU fan assembly................................................................................................................. 58

Removing the CPU fan.................................................................................................................................................59

Installing the CPU fan.................................................................................................................................................... 61

Processor.............................................................................................................................................................................. 61

Removing the processor............................................................................................................................................... 61

Installing the processor................................................................................................................................................. 62

Front system fan................................................................................................................................................................. 62

Removing the front system fan...................................................................................................................................62

Installing the front system fan..................................................................................................................................... 63

4Contents

VROC module...................................................................................................................................................................... 64

Removing the VROC module....................................................................................................................................... 64

Installing the VROC module..........................................................................................................................................64

System board.......................................................................................................................................................................65

Removing system board............................................................................................................................................... 65

Installing the system board...........................................................................................................................................70

System board components........................................................................................................................................... 71

RAID controller battery....................................................................................................................................................... 72

Removing the RAID controller battery........................................................................................................................72

Installing the RAID controller battery.......................................................................................................................... 75

RAID controller battery bracket.........................................................................................................................................75

Removing the RAID controller battery bracket..........................................................................................................75

Installing the RAID controller battery bracket............................................................................................................ 77

4 Technology and components....................................................................................................... 78

Memory configuration.........................................................................................................................................................78

Technologies list...................................................................................................................................................................78

MegaRAID 9440-8i and 9460-16i controller.................................................................................................................... 80

Teradici PCoIP..................................................................................................................................................................... 82

5 System specifications.................................................................................................................86

System specifications......................................................................................................................................................... 86

Memory specifications........................................................................................................................................................86

Video specifications.............................................................................................................................................................87

Audio specifications.............................................................................................................................................................87

Network specifications....................................................................................................................................................... 88

Card slots..............................................................................................................................................................................88

Storage specifications.........................................................................................................................................................88

External connectors............................................................................................................................................................ 88

Power specifications...........................................................................................................................................................89

Physical specifications........................................................................................................................................................ 89

Environmental specifications............................................................................................................................................. 89

6 System Setup............................................................................................................................ 90

General options....................................................................................................................................................................90

System configuration...........................................................................................................................................................91

Video..................................................................................................................................................................................... 93

Security.................................................................................................................................................................................94

Secure boot..........................................................................................................................................................................96

Performance........................................................................................................................................................................ 96

Power management............................................................................................................................................................ 97

Post behaviour.....................................................................................................................................................................98

Manageability....................................................................................................................................................................... 99

Virtualization support..........................................................................................................................................................99

Maintenance.......................................................................................................................................................................100

System logs........................................................................................................................................................................ 100

Advanced configurations.................................................................................................................................................. 100

SupportAssist system resolution...................................................................................................................................... 101

Updating the BIOS in Windows ....................................................................................................................................... 101

Contents 5

Updating BIOS on systems with BitLocker enabled.................................................................................................101

Updating your system BIOS using a USB flash drive.............................................................................................. 102

Updating the Dell BIOS in Linux and Ubuntu environments................................................................................... 102

MegaRAID controller options........................................................................................................................................... 102

System and setup password............................................................................................................................................ 103

Assigning a system setup password..........................................................................................................................103

Deleting or changing an existing system setup password...................................................................................... 104

7 Software.................................................................................................................................. 105

Supported operating systems.......................................................................................................................................... 105

Downloading drivers.......................................................................................................................................................... 105

Chipset drivers................................................................................................................................................................... 105

Graphics controller driver................................................................................................................................................. 106

Ports.................................................................................................................................................................................... 106

USB drivers.........................................................................................................................................................................106

Network driver....................................................................................................................................................................107

Audio drivers....................................................................................................................................................................... 107

Storage controller drivers................................................................................................................................................. 107

Other drivers.......................................................................................................................................................................107

8 Troubleshooting........................................................................................................................109

Dell Enhanced Pre-Boot System Assessment — ePSA Diagnostic 3.0.....................................................................109

Running the ePSA Diagnostics...................................................................................................................................109

Preboot blinking power button codes............................................................................................................................. 109

Hard drive indicator codes.................................................................................................................................................112

PCIe slots.............................................................................................................................................................................113

9 Contacting Dell......................................................................................................................... 115

6Contents

Chassis

This chapter illustrates the multiple chassis views along with the ports and connectors and also explains the FN hot key combinations.

Topics:

•Front view

•Back view

•Internal view

•Major components of your system

Front view

1. 5.25 inch ODD bracket 2. Slim optical disk drive

3. Headset port 4. USB 3.1 Gen 1 Type C

5. USB 3.1 Gen 1 Type C port with PowerShare 6. USB 3.1 Gen 1 ports

7. SD card slot 8. HDD activity LED

9. Power button

Chassis 7

Back view

1. PSU BIST LED 2. Power cable connector

3. Microphone /Line-in port 4. Line-out port

5. Serial port 6. PS/2 Mouse port

7. PS/2 Keyboard port 8. Network port

9. USB 3.1 Gen1 ports 10. USB 3.1 Gen1 port(supports smart Power-On)

11. PCIe expansion slot

8 Chassis

Internal view

1. PSU bracket 2. HDD bezel lock/unlock button

3. ODD 5.25" bracket 4. Intrusion switch

5. PCIe holder 6. Coin cell battery

7. Powered GPU 8. Air shroud

Chassis 9

1. Heat sink 2. PSU distribution board

3. HDD fan 4. Flex bay

5. Speaker 6. Drive access release latch

7. System board

10 Chassis

Major components of your system

This section illustrates the major components of your system along with its location.

1. Side cover

2. PCIe holder

3. Internal chassis speaker

4. Intrusion switch

5. 5.25 inch ODD bracket

6. 5.25 inch Optical Disk Drive

7. System fan

8. Power Distribution Board

9. Slim Optical Disk Drive

10. NVMe Flexbay

11. Front input and output panel

12. Front input and output bezel

13. Hard Disk Drive bezel

14. Front bezel

15. Computer chassis

16. System board

17. Expansion card

18. Memory

19. Processor

20. Heat sink and CPU fan assembly

21. System fan

Chassis 11

22. Front system fan

23. Power supply unit (PSU)

NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These

parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative

for purchase options.

12 Chassis

Working on your computer

Topics:

•Safety instructions

•Turning off your computer — Windows

•Before working inside your computer

•After working inside your computer

Safety instructions

Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise

noted, each procedure included in this document assumes that the following conditions exist:

• You have read the safety information that shipped with your computer.

• A component can be replaced or, if purchased separately, installed by performing the removal procedure in reverse order.

NOTE: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the

computer, replace all covers, panels, and screws before connecting to the power source.

WARNING: Before working inside your computer, read the safety information that shipped with your computer. For

additional safety best practices information, see the Regulatory Compliance Homepage

CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and

simple repairs as authorized in your product documentation, or as directed by the online or telephone service and

support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow

the safety instructions that came with the product.

CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching

an unpainted metal surface at the same time as touching a connector on the back of the computer.

CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by

its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins.

CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some cables

have connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you

disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also,

before you connect a cable, ensure that both connectors are correctly oriented and aligned.

NOTE: The color of your computer and certain components may appear differently than shown in this document.

CAUTION: System will shut down if side covers are removed while the system is running. The system will not power on

if the side cover is removed.

Turning off your computer — Windows

CAUTION: To avoid losing data, save and close all open files and exit all open programs before you turn off your

computer or remove the side cover.

1. Click or tap .

2. Click or tap and then click or tap Shut down.

Working on your computer 13

NOTE: Ensure that the computer and all attached devices are turned off. If your computer and attached devices did

not automatically turn off when you shut down your operating system, press and hold the power button for about 6

seconds to turn them off.

Before working inside your computer

To avoid damaging your computer, perform the following steps before you begin working inside the computer.

1. Ensure that you follow the Safety Instructions.

2. Ensure that your work surface is flat and clean to prevent the computer cover from being scratched.

3. Turn off your computer.

4. Disconnect all network cables from the computer.

CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the cable from

the network device.

5. Disconnect your computer and all attached devices from their electrical outlets.

6. Press and hold the power button while the computer is unplugged to ground the system board.

NOTE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching

an unpainted metal surface at the same time as touching a connector on the back of the computer.

After working inside your computer

After you complete any replacement procedure, ensure that you connect any external devices, cards, and cables before turning on your

computer.

1. Connect any telephone or network cables to your computer.

CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into the

computer.

2. Connect your computer and all attached devices to their electrical outlets.

3. Turn on your computer.

4. If required, verify that the computer works correctly by running the diagnostic tool.

14 Working on your computer

Removing and installing components

Topics:

•Screw size list

•Recommended tools

•Side cover

•Power supply unit (PSU)

•Front bezel

•Hard Disk Drive bezel

•Hard disk drive assembly

•NVMe Flexbay

•Slim Optical Disk Drive

•Front input and output bezel

•Optical Disk Drive

•5.25 inch ODD bracket

•Front input and output panel

•Input and output panel bracket

•Intrusion switch

•Internal chassis speaker

•Air shroud

•Memory

•PCIe NVMe card

•Expansion card

•Coin cell battery

•System fan

•Fan bracket

•PCIe holder

•Heat sink and CPU fan assembly

•Processor

•Front system fan

•VROC module

•System board

•RAID controller battery

•RAID controller battery bracket

Screw size list

Table 1. Screw list

Component Screw type Quantity

Slim ODD Bracket #6-32 UNC X6.0mm 1

FIO Cable Clip #6-32X1/4 inches 1

FIO Board M3X6.5mm 2

FIO Bracket #6-32 UNC X6.0mm 1

Front System Fan Bracket #6-32 UNC X6.0mm 1

Intrusion Holder M3X6.5mm 1

PDB Board #6-32X1/4 inches 3

Removing and installing components 15

Component Screw type Quantity

PDB Bracket M3X6.5mm 1

Slim ODD Plug M3X6.5mm 2

HDD Bracket M3X6.5mm 1

5.25" ODD Bracket • #6-32 UNC X6.0mm

• M3X6.5mm

• 2

System Board #6-32X1/4 inches 10

Middle Fan Fixed Bracket #6-32X1/4 inches 1

Middle Fan Bracket #6-32X1/4 inches 3

Rear Fan Bracket #6-32X1/4 inches 2

HSBP Board M3X6.5mm 2

Slim ODD Fixed Bracket M2X2.0mm 2

Slim ODD M3X6.5mm 1

5.25" ODD M3X4.5mm 4

3.5" HDD Bracket M3X4.5mm 4

2.5" HDD Bracket M3X4.5mm 4

2nd CPU Support Bracket #6-32X1/4 inches 2

2nd CPU Board #6-32X1/4 inches 5

UPI Fixed Bracket M3X5.0mm 1

CPU Cooler T-30 torx bolt 4

Liquid Cooler Module • #6-32X1/4 inches

• #6-32 UNC X3.5mm

• T-30 torx bolt

• 4

• 6

• 4

M.2 Carrier Cover • M2X6mm

• M2X3mm

• 1

• 2

Recommended tools

The procedures in this document require the following tools:

• Phillips #0 screwdriver

• Phillips #1 screwdriver

• Philips #2 screwdriver

• Plastic scribe

NOTE: The #0 screw driver is for screws 0-1 and the #1 screw driver is for screws 2-4.

Side cover

Removing the side cover

1. Follow the procedure in Before working inside your computer.

CAUTION: The system will not power on while the side cover is off. Also, the system will shut down if the side cover

is removed while the system is on.

2. To remove the side cover:

16 Removing and installing components

3. Press the latch

4. Pull the latch [1] upward and rotate it to release the cover [2].

Removing and installing components 17

5. Lift the cover to remove it from the system.

Installing the side cover

1. First hold and align the bottom of the side cover to the chassis.

2. Ensure that the hook on the bottom of the side cover snaps into the notch on the system.

3. Press the system cover until it clicks into place.

CAUTION: The system will not power on without the side cover. Also, the system will shut down if the side cover is

removed while the system is on.

4. Follow the procedure in After working inside your computer .

Power supply unit (PSU)

Removing the PSU

1. Follow the procedure in Before working inside your computer.

2. Disconnect the power cable from the system.

3. Press the PSU release latch [1] and slide the power supply away from the system [2].

18 Removing and installing components

Installing the PSU

1. Slide in the power supply unit to the PSU slot on the system.

2. Connect the power cable to the system.

3. Follow the procedure in After working inside your computer

Front bezel

Removing the front bezel

1. Follow the procedure in Before working inside your computer.

2. Remove the side cover.

3. To remove the front bezel:

a) Press the latch and pry the retention tabs to release the front bezel from the system.

Removing and installing components 19

b) Rotate the bezel forward and lift the front bezel away from the system.

20 Removing and installing components

Installing the front bezel

1. Hold the bezel and ensure that the hooks on the bezel snap into the notches on the system.

2. Rotate the bezel forward and press the front bezel until the tabs click into place.

3. Follow the procedure in After working inside your computer.

Hard Disk Drive bezel

Removing HDD bezel

1. Follow the procedure in Before working inside your computer.

2. Remove the side cover.

3. To remove the HDD bezel:

a) Press the blue unlock button [1] on the edge of ODD bay.

b) Slide the latch [2] to the unlock position, on the front I/O bezel.

c) Rotate forward and lift the HDD bezel [3] away from the system.

Removing and installing components 21

Installing HDD bezel

1. Hold the bezel and ensure that the hooks on the bezel snap into the notches on the system.

2. Press the blue lock button on the left edge of the ODD bay to secure the bezel to the system.

3. Install the side cover.

4. Follow the procedure in After working inside your computer.

Hard disk drive assembly

Removing the HDD carrier

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a) side cover

NOTE: Do not remove the side cover, if the front I/O bezel is unlocked.

b) HDD bezel

3. To remove the HDD carrier:

a) Press the release button [1] to unlock the latch [2].

22 Removing and installing components

b) Pull the latch to slide the carrier out of the HDD slot.

Removing and installing components 23

Installing the HDD carrier

1. Slide the carrier into the drive bay until it clicks into place.

CAUTION: Ensure that the latch is open before installing the carrier.

2. Lock the latch.

3. Install the following components:

a) HDD bezel

b) side cover

4. Follow the procedure in After working inside your computer.

Removing the HDD

1. Follow the procedure in Before working inside your computer.

2. Remove the following:

a) side cover

b) HDD bezel

c) HDD carrier

3. To remove the 3.5 inch HDD:

24 Removing and installing components

a) Expand one side of the carrier.

b) Lift the hard drive out of the carrier.

4. To remove the 2.5 inch HDD:

a) Expand two sides of the carrier.

b) Lift the hard drive out of the carrier.

Removing and installing components 25

Installing the HDD

1. Insert the HDD to its slot in the HDD bracket with the connector end of the hard drive towards the back of the HDD carrier.

2. Slide the HDD carrier back into the hard drive bay.

3. Install the following:

a) HDD carrier

b) HDD bezel

c) side cover

4. Follow the procedure in After working inside your computer

NVMe Flexbay

Removing the NVMe Flexbay

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a) side cover

NOTE: Do not remove the side cover, if the front I/O bezel is unlocked.

b) HDD bezel

3. To remove the NVMe flexbay:

a) Press the release button [1] to unlock the latch [2].

26 Removing and installing components

b) Pull the latch to slide the carrier out of the HDD slot.

Removing and installing components 27

4. To remove the SSD carrier from the NVMe flexbay:

a) Press the release button to slide the M.2 SSD carrier out of the NVMe flexbay.

b) Pull the M.2 SSD carrier out of the NVMe flexbay.

28 Removing and installing components

5. To remove the SSD from the SSD carrier:

a) Remove the screws on either side of the SSD.

b) Remove the screw from the top of the SSD carrier.

Removing and installing components 29

c) Slide the SSD cover from the top of the carrier.

d) Slide the SSD out of the M.2 slot on the carrier.

30 Removing and installing components

Installing the NVMe flexbay

1. To install the SSD in the carrier:

a) Remove the dummy SSD blank from the SSD carrier.

b) Peel off the tape from the SSD carrier.

Removing and installing components 31

c) Peel off the adhesive tape from the SSD carrier cover.

2. Install the SSD in the carrier

32 Removing and installing components

3. Replac the two side screws and the central screw.

4. To install the SSD carrier slide the carrier in the NVMe flexbay until it clicks in place.

5. Slide the carrier into the drive bay until it clicks into place.

CAUTION: Ensure that the latch is open before installing the carrier.

6. Lock the latch.

7. Install the following components:

a) HDD bezel

b) side cover

8. Follow the procedure in After working inside your computer.

Slim Optical Disk Drive

Removing the slim ODD

1. Follow the procedure in Before working inside the computer.

2. Remove the side cover.

3. To remove the slim ODD:

a) Remove the screw [1] that secures the slim ODD and push the slim ODD [2] out of the chassis.

Removing and installing components 33

b) Slide the slim ODD out of the system.

34 Removing and installing components

Installing the slim ODD

1. Slide the slim ODD into the slot on the chassis.

2. Tighten the screw to secure the slim ODD to the chassis.

3. Install the side cover.

4. Follow the procedure in After working inside your computer.

Front input and output bezel

Removing front input and output bezel

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a) side cover

b) front bezel

3. To remove the front input and output(I/O) bezel:

a) Pry the four retention tabs[1] from the chassis and push the bezel out from the chassis[2].

Removing and installing components 35

b) Lift the bezel from the chassis.

36 Removing and installing components

Installing front input and output bezel

1. Hold the input and output(I/O) bezel and ensure that the hooks on the bezel snap into the notches on the system.

2. Press the retention tabs and secure them to the chassis.

3. Install the :

a) front bezel

b) side cover

4. Follow the procedure in After working inside your computer.

Optical Disk Drive

Removing the ODD

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a) side cover

b) front bezel

3. To remove the ODD:

a) Remove the optical drive data cable and optical drive power cable from the ODD.

Removing and installing components 37

b) Push the optical drive release button[1] and push the optical drive out of the system.

c) Slide the ODD[2] from the ODD bracket.

38 Removing and installing components

Installing the ODD

1. Place the ODD into the 5.25" ODD bracket.

2. Slide the ODD and lock the latch by a click.

3. Connect the optical drive data cable and optical drive power cable to the ODD.

4. Install the:

a) front bezel

b) side cover

5. Follow the procedure in After working inside your computer

5.25 inch ODD bracket

Removing the 5.25 ODD bracket

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a) side cover

b) front bezel

c) ODD

3. To remove the ODD bracket:

a) Remove the five screws[1,2] that secure the bracket to the chassis.

Removing and installing components 39

b) Slide the ODD bracket toward the rear of the system and lift it away from the chassis.

40 Removing and installing components

Installing the 5.25 ODD bay

1. Place the ODD bracket into the system slot.

2. Replace the (6-32 X 6.0mm) screws.

3. Install the:

a) ODD

b) front bezel

c) side cover

4. Follow the procedure in After working inside your computer

Front input and output panel

Removing front input and output panel

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a) side cover

b) front bezel

c) front input and output bezel

d) 5.25 inch ODD bracket

3. To remove the front input and output(I/O) panel:

a) Disconnect the intrusion switch cable [1], USB 3.1 cable [2], front I/O power cable [3], USB 3.1 cable [4], Speaker cable [5], Audio

cable [6]

Removing and installing components 41

NOTE: Do not pull the connector by the cable wires. Instead, disconnect the cable by pulling the connector end.

Pulling the cable wires may loosen them from the connector.

b) Remove the screw[1] that secures the front I/O panel to the chassis and slide the I/O panel out of the chassis[2].

42 Removing and installing components

Installing front input and output panel

1. Insert the input and output(I/O) panel onto its slot in the system.

2. Slide the panel to secure the hooks into the chassis hole.

3. Tighten the screw to secure the front I/O panel to the chassis.

4. Connect the following cables:

• intrusion switch cable

• USB 3.1 cable

• front I/O power cable

• USB 3.1 cable

• speaker cable

• audio cable

5. Install the:

a) front input and output bezel

b) 5.25 inch ODD bracket

c) front bezel

d) side cover

6. Follow the procedure in After working inside your computer.

Removing and installing components 43

Input and output panel bracket

Removing input and output panel bracket

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a) side cover

b) front bezel

c) front input and output bezel

d) 5.25 inch ODD bracket

e) front input and output panel

3. To remove the input and output(I/O) panel bracket:

a) Remove the two screws.

b) Slide the I/O module out of the bracket.

44 Removing and installing components

Installing input and output panel bracket

1. Insert the input and output(I/O) panel into the metal bracket.

2. Replace the screws to secure the I/O panel bracket to the I/O panel.

3. Install the:

a) front input and output panel

b) front input and output bezel

c) 5.25 inch ODD bracket

d) front bezel

e) side cover

4. Follow the procedure in After working inside your computer.

Intrusion switch

Removing the Intrusion switch

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a) side cover

b) front bezel

c) 5.25 inch ODD bracket

3. To remove the intrusion switch:

a) Disconnect the intrusion cable [1] from the I/O module.

b) Remove the screw [2] that secures the intrusion switch to the chassis.

c) Lift the intrusion switch and remove it from the chassis.

NOTE: The system will not power on without the intrusion switch installed.

Removing and installing components 45

Installing the intrusion switch

1. Place the intrusion switch into the slot in the system chassis.

2. Replace the screw and secure the switch to the chassis.

3. Connect the cable to the system board.

4. Install the:

a) 5.25 inch ODD bracket

b) front bezel

c) side cover

5. Follow the procedure in After working inside your computer.

Internal chassis speaker

Removing the internal chassis speaker

1. Follow the procedure in Before working inside your computer.

2. Remove the: .

46 Removing and installing components

a) side cover

b) front bezel

c) 5.25 inch ODD bracket

3. To remove the internal chassis speaker:

a) Disconnect the speaker cable [1] from the front I/O module.

b) Press the speaker securing tabs [2], then pull to release it from the system.

c) Gently push the speaker [3] with its cable out of the system.

Installing the internal chassis speaker

1. Press and hold the tabs on either side of the intrusion speaker, and slide the speaker module into the slot to secure it to the system.

2. Connect the internal chassis speaker cable to the connector on the system chassis.

3. Install the:

a) 5.25 inch ODD bracket

b) front bezel

c) side cover

4. Follow the procedure in After working inside your computer

Removing and installing components 47

Air shroud

Removing the air shroud

1. Follow the procedure in Before working inside your computer.

2. Remove the side cover

3. To remove the air shroud:

a) Press in the securing tabs by holding the air shroud from both the ends, and then lift the air shroud from the system.

48 Removing and installing components

Removing and installing components 49

Installing the air shroud

1. Arrange CPU power cables before installing.

2. Place the shroud into its position.

3. Make sure that the two securing holes of the air shroud is completely inserted into the two holes on the middle fan bracket and the

other latch is fixed on the cooler.

4. Press down the shroud to lock it with a click.

5. Install the side cover.

6. Follow the procedure in After working inside your computer.

Memory

Removing the memory module

1. Follow the procedure in Before working inside your computer.

2. Remove the following:

a) side cover

b) air shroud

3. Press the memory module retention tabs on each side of the memory module.

4. Lift the memory module out of the memory slot on the system board.

WARNING: Rotating the memory module out of the slot will cause damage to the memory module. Ensure to pull it

straight out of the memory module slot.

Installing the memory module

1. Align the notch on the memory module with the tab on the memory module connector.

2. Insert the memory module into the memory module slot.

3. Press the memory module firmly until the retention tabs click into place.

NOTE: Do not pull the retention levers up. Always press down firmly on the module until the levers lock into place

unassisted.

4. Install the:

a) air shroud

b) side cover

5. Follow the procedure in After working inside your computer

PCIe NVMe card

Removing the PCIe NVMe card

1. Follow the procedure in Before working inside your computer.

50 Removing and installing components

2. Remove the side cover.

3. To remove the PCIe NVMe card:

a) Press and rotate the locking latch backward, to unlock the filler bracket [1].

b) Lift the PCIe NVMe card from the PCIe slot on the system board [2] .

Installing the PCIe NVMe card

1. Align and place the PCIe NVMe card to the PCIe slot on the system board.

2. Press it down so that it is securely seated on the slot.

3. Rotate both the locking latch forward, on the filler bracket, to secure the expansion card to the system board.

4. Install the side cover.

5. Follow the procedure in After working inside your computer.

Expansion card

Removing the expansion card

1. Follow the procedure in Before working inside your computer.

2. Remove the side cover.

3. To remove the expansion card:

NOTE: For expansion card with VGA power, disconnect the data or power cable connected to the expansion card.

a) Press [1] and rotate the expansion card locking latch backward [2], to unlock the filler bracket.

b) Lift the expansion card [3] from the PCIe slot on the system board.

Removing and installing components 51

Installing the expansion card

1. Align and place the expansion card to the PCIe slot on the system board.

2. Press it down so that it is securely seated on the slot.

NOTE: For expansion card with VGA power, connect the data or power cable to the expansion card.

3. Rotate both the expansion card locking latch forward, on the filler bracket, to secure the expansion card to the system board.

4. Install the side cover.

5. Follow the procedure in After working inside your computer.

Coin cell battery

Removing the coin cell battery

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a) side cover

3. To remove the coin cell battery:

a) Press the release latch [1] away from the battery to allow the battery to pop-up from the socket [2].

52 Removing and installing components

b) Lift the coin-cell battery out of the system board.

Installing the coin cell battery

1. Place the coin-cell battery into its slot on the system board.

2. Press the coin-cell battery with positive (+) side facing up until the release latch springs back into place and secures it to the system

board.

3. To install:

a) side cover

4. Follow the procedure in After working inside your computer.

System fan

Removing the System fan

1. Follow the procedure in Before working inside your computer .

2. Remove the:

a) side cover

b) air shroud

Removing and installing components 53

c) front bezel

d) ODD

e) 5.25 inch ODD bracket

3. To remove the system fan:

a) Press the connector tab and disconnect the two fan cables from the system board.

NOTE: Do not pull the connector by the cable wires. Instead, disconnect the cable by pulling on the connector

end. Pulling on the cable wires may loosen them from the connector.

b) Remove the screws [1] securing the system fan to the system board and lift the system fan up [2] .

54 Removing and installing components

Installing the system fan

1. Align the system fan to its slot on the system board and secure it with the 3 screws.

2. Connect the fan cables to the slot on the system board.

3. Install the:

a) 5.25 ODD bracket

b) ODD

c) front bezel

d) air shroud

e) side cover

4. Follow the procedure in After working inside your computer.

Fan bracket

Removing the fan from the fan bracket

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a) side cover

b) system fan

3. To remove the fan from the fan bracket:

a) Slide out the four rubber grommets for each fan from the fan chassis [1].

b) Lift the fan and remove it from the fan assembly [2].

Removing and installing components 55

Installing the fan into the fan bracket

1. Place the fan into the fan bracket.

2. Tighten the grommets that secure the fan to the fan bracket.

3. Install the:

a) system fan

b) side cover

4. Follow the procedure in After working inside your computer

56 Removing and installing components

PCIe holder

Removing PCIe holder

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a) side cover

b) expansion card

3. To remove the PCIe holder:

a) Press the PCIe holder securing clip [1] and slide the holder [2] out of the chassis.

Installing the PCIe holder

1. Align and place the PCIe holder to the system chassis.

2. Press the holder back until it clicks to the system.

3. Install the:

a) side cover

4. Follow the procedure in After working inside your computer.

Removing and installing components 57

Heat sink and CPU fan assembly

Removing the heat sink and CPU fan assembly

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a) side cover

b) air shroud

3. To remove the heat sink and CPU fan assembly:

a) Disconnect the CPU fan cable [1] from the system board.

b) Loosen the four heat sink captive screws [2], in the diagonal order (4, 3, 2, 1).

c) Gently lift the heat sink and CPU fan assembly [3] from the system.

NOTE: Lay the assembly with the thermal grease facing up.

Installing heat sink and CPU fan assembly

1. Place the heat sink and CPU fan assembly on the CPU slot.

58 Removing and installing components

2. Replace the four screws in the diagonal order (1,2,3,4), to secure the heat sink and CPU fan assembly to the system board.

NOTE: When installing the heat sink and CPU fan assembly into the system ensure that the airflow arrow is pointed

towards the rear of the system.

3. Connect the CPU fan cable to the system board.

4. Install the:

a) air shroud

b) side cover

5. Follow the procedure in After working inside your computer.

Removing the CPU fan

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a) side cover

b) air shroud

c) heat sink and CPU fan assembly

3. To remove the CPU fan:

a) Unroute the CPU fan cable from the cable holder in the bracket.

b) Lay the assembly with the thermal grease facing up.

c) Remove the four screws [1] securing the heat sink and the CPU fan assembly.

d) Gently lift the heat sink [2] away from the CPU fan.

Removing and installing components 59

e) Detach the 4 rubber grommets [1] from the CPU fan bracket and lift the fan [2] away from the bracket.

60 Removing and installing components

Installing the CPU fan

1. Attach the four rubber grommets of the CPU fan to the fan bracket.

2. Place the CPU fan to its position on the heat sink.

3. Route the fan cable to its holder in the fan bracket.

4. Replace the 4 screws securing the heat sink and the CPU fan.

5. Install the:

a) heat sink and CPU fan assembly

b) air shroud

c) side cover

6. Follow the procedure in After working inside your computer.

Processor

Removing the processor

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a) side cover

b) air shroud

c) heat sink and CPU fan assembly

3. To remove the processor:

a) Press the left side release lever [1] down, then move it inward to release it from the retention hook.

b) Press the right side release lever [2] down, then move it inward to release it from the retention hook.

c) Open the release lever [3, 4] to unlock the processor cover.

d) Raise the processor cover [5].

e) Lift the processor [6] to remove it from the socket and place it into anti-static packaging.

Removing and installing components 61

Installing the processor

1. Insert the processor into the processor socket. Make sure the processor is properly seated.

2. Gently lower the processor cover.

3. Press the two release levers down and then move it in to secure it with the retention hook.

4. Install the:

a) heat sink and CPU fan assembly

b) air shroud

c) side cover

5. Follow the procedure in After working inside your computer.

Front system fan

Removing the front system fan

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a) side cover

b) front bezel

c) PCIe holder

3. To remove the front system fan:

a) Unroute the following cables from the card holder [3]:

• SATA 0,1, 2, 3, 4, 5 cable and ODD 0, 1 cable [1]

• USB 3.1 cable [2]

NOTE: Do not pull the connector by the cable wires. Instead, disconnect the cable by pulling the connector end.

Pulling the cable wires may loosen them from the connector.

62 Removing and installing components

b) Unroute the fan cable [1] from the system board.

c) Remove the screw [2] that secure the rear system fan to the chassis.

d) Lift the fan to release it from the retention slot in the system chassis [3].

Installing the front system fan

1. Align the front system fan to its retention slot in the system chassis.

2. Replace the screw that secures the front system fan to the chassis.

Removing and installing components 63

3. Connect the fan cable to the system board.

4. Route the following cables through the cable holder and connect to the system board:

• SATA and ODD cables

• USB 3.1 cable

5. Install the:

a) PCIe holder

b) front bezel

c) side cover

6. Follow the procedure in After working inside your computer.

VROC module

Removing the VROC module

Plug-out the VROC module from the system board in the upward direction.

Installing the VROC module

Plug-in the VROC module to the system board.

64 Removing and installing components

System board

Removing system board

1. Follow the procedure in Before working inside your computer.

2. Remove the:

a) side cover

b) air shroud

c) expansion card

d) memory module

e) heat sink and CPU fan assembly

f) front bezel

g) ODD

h) 5.25 ODD bracket

i) system fan

j) PCIe card holder

3. To remove the system board:

a) To remove the system fan fixed bracket, remove the screw [1] that secure the fixed bracket to the system board.

b) Lift the system fan fixed bracket from the system board [2].

Removing and installing components 65

c) Disconnect the following cables from the system board connectors:

• audio cable [1]

• power cable [2]

• cable holder [3]

• power control cable [4]

• 24 Pin power cable [5]

• front I/O panel [6]

d) Disconnect the following cables:

• SATA cables and ODD cables [1]

• USB 3.1 cable [2]

• Front system fan cable

• Flex0 and Flex1 hard drive data cable

NOTE: Do not pull the connector by the cable wires . Instead, disconnect the cable by pulling on the connector

end. Pulling on the cable wires may loosen them from the connector.

66 Removing and installing components

e) Remove the screws that secure the system board to the chassis.

Removing and installing components 67

f) Slide the system board towards HDD bracket module to detach it from the system.

68 Removing and installing components

g) Lift the system board up to remove it from the chassis.

Removing and installing components 69

Installing the system board

1. Align and place the system board into the chassis.

2. Slide the system board to its position.

3. Replace the screws to secure the system board to the chassis.

4. Place the system fan fixed bracket and replace the single screw on the system board.

5. Connect the following cables:

• audio cable

• power cable

• power control cable

• 24Pin power cable

• front I/O panel

• SATA cables

• ODD cables

• USB 3.1 cables

• Front system fan cable

• Flex0 and Flex1 hard drive data cable

6. Install the:

a) PCIe holder

b) expansion card

c) memory module

d) heat sink and CPU fan assembly

e) system fan

f) air shroud

g) 5.25 ODD bracket

70 Removing and installing components

h) ODD

i) front bezel

j) side cover

7. Follow the procedure in After working inside your computer.

System board components

The following image displays the system board components.

1. Slot 6 PCI 2. Slot 5 PCIe x16 wired as x4

3. Slot 4 PCIe x16 4. Slot 3 PCIe x16 wired as x1

5. Slot 2 PCIe x16 6. Slot 1 PCIe x16 wired as x8

7. Memory slots 8. CPU0

9. Memory slots 10. Front panel audio port

11. Power CPU port 12. System fan port

13. Power control port 14. PCIE0

15. PCIE1 16. CPU fan port

17. System fan port 18. Coin cell battery

19. FLEX0 thermal sensor 20. FLEX1 thermal sensor

21. 24 pin power cable 22. Front panel port

23. Power remote 24. USB 2_INT

Removing and installing components 71

25. System fan 0 26. USB 2_flex

27. Front panel USB3.2 port 28. Front panel USB3.1 port

29. SATA 0, 1, 2, 3, 4, 5 and ODD 0, 1 ports 30. VROC_key

NOTE: PCIE0 (Callout 10) is only present/supported on motherboards designed for Xeon W Series Processors.

RAID controller battery

Removing the RAID controller battery

1. Follow the procedure in Before working inside your computer.

2. Remove the side cover.

3. To remove the RAID controller battery:

a) Disconnect the RAID controller battery cable from the RAID controller card.

b) Push the securing tab out to release the RAID controller battery.

72 Removing and installing components

c) Lift and remove the RAID controller battery.

Removing and installing components 73

74 Removing and installing components

Installing the RAID controller battery

1. Slide and place the RAID controller battery into the RAID battery bracket.

2. Press the RAID controller battery into the bracket to secure with the securing clips.

3. Connect the RAID controller battery cable.

RAID controller battery bracket

Removing the RAID controller battery bracket

1. Follow the procedure in Before working inside your computer.

2. Remove the side cover.

3. Remove the RAID controller battery

4. To remove the RAID controller battery bracket:

a) Lift up the securing tab (1), and slide the RAID controller battery bracket out (2).

Removing and installing components 75

76 Removing and installing components

Installing the RAID controller battery bracket

1. Slide and place the RAID controller battery bracket the opposite way it was removed.

2. Ensure the tabs on the bracket fits into the holders on the chassis.

Removing and installing components 77

Technology and components

This chapter details the technology and components available in the system.

Topics:

•Memory configuration

•Technologies list

•MegaRAID 9440-8i and 9460-16i controller

•Teradici PCoIP

Memory configuration

This section provides information about the memory configuration for the Dell Precision Tower 5820 systems.

The following table illustrates the memory configuration and population rules for the Dell Precision Tower 5820:

NOTE: 32 GB DIMMs are only supported on systems using Xeon W Series CPUs.

Technologies list

This section provides information about the technologies that comes with the Dell Precision 5820 Tower.

The following table lists the basic of technologies that are available on the Dell Precision 5820 Tower systems for Dell internal users only.

Table 2. Intel Xeon W Series CPUs

No. Category Technology Browser Path

1Chipset Intel C422 (Kaby Lake-W)

2Processor • Intel Xeon Processor W family

• Up to 140 W, Single CPU

3Memory DDR4 R-DIMM

4Audio Integrated Realtek ALC3234 High

Definition Audio Codec (2

Channel)

5Network NIC Integrated RJ45

6Graphics Radeon Pro WX • 9100

• 7100

• 5100

78 Technology and components

No. Category Technology Browser Path

• 4100

• 3100

• 2100

• Radeon Pro SSG

NVIDIA • Quadro GP100

• Quadro GV100

• Quadro P6000

• Quadro P5000

• Quadro P4000

• Quadro P2000

• Quadro P1000

• Quadro P600

• Quadro P620

• Quadro P400

• NVS 310

• NVS 315

7Storage SATA

SAS

Dell UltraSpeed Quad (PCIE M.2

Interposer)

Dell UltraSpeed Duo (PCIE M.2

Interposer)

9Remote Solutions 1-1 Teradici PCoIP • CLIENT: Dell or other Branded Zero Client (TERA Gen 2)

(Dell-Wyse P25) DUAL Monitor Support

• HOST: PCIe x1 PCoIP Dual Host Card (TERA Gen 2)

• CLIENT: Dell or other Branded Zero Client (TERA Gen 2)

(Dell-Wyse P45 ) QUAD Monitor Support

• HOST: PCIe x1 PCoIP Quad Host Card (TERA Gen 2)

• Support Dual Terra Card configurations

NOTE: For further information about the Teradici

PCoIP Card host driver installation, see Teradici

PCoIP.

Table 3. Intel Core X Series CPUs

No. Category Technology Browser Path

1Chipset Intel X299 (Kaby lake-H

2Processor • Intel Core X Processor Family

• Up to 165 W, Single CPU

3Memory DDR4 UDIMM

4Audio Integrated Realtek ALC3234 High

Definition Audio Codec (2

Channel)

5Network NIC Integrated RJ45

6Graphics Radeon Pro WX • 7100

• 5100

• 4100

• 3100

• 2100

Technology and components 79

No. Category Technology Browser Path

NVIDIA • Quadro P6000

• Quadro P5000

• Quadro P4000

• Quadro P2000

• Quadro P1000

• Quadro P620

• Quadro P400

7Storage SATA

Dell UltraSpeed Quad (PCIE M.2

Interposer)

Dell UltraSpeed Duo (PCIE M.2

Interposer)

9Remote Solutions Not supported with these CPUs

MegaRAID 9440-8i and 9460-16i controller

Small and medium businesses (SMBs) deploying entry-level server platforms and workstations need affordable, reliable storage solutions.

The MegaRAID Tri-Mode Storage Adapter is a 12Gb/s SAS/SATA/PCIe (NVMe) controller card that addresses these needs by delivering

proven performance and RAID data protection for a range of non-business crticial applications. The MegaRAID Tri-Mode storage adapters

bring NVMe performance benefits to the storage tier by providing connectivity and data protection for SAS/SATA interfaces. Based on

the dual-core SAS3516 or SAS3508 RAID on Chip (ROC) and 72-bit DDR4-2133 SDRAM, these controllers provide bandwidth and IOPS

performance increases and are ideal for high-end servers utilizing internal storage or connecting to large-scale external storage enclosures.

NOTE: The MegaRAID 9440 and 9460 controllers are only supported when using Intel Xeon W Series CPUs.

Tri-Mode SerDes Technology enables operation of NVMe, SAS, or SATA storage devices in a single drive bay. All the 3 modes

concurrently serving NVMe, SAS, and SATA drives can be operated by a single controller. The controller negotiates between the speeds

and protocols to seamlessly work with any of the three types of storage devices. Tri-Mode support provides a non-disruptive way to

evolve existing data center infrastructure. By upgrading to a tri-mode controller, users can expand beyond SAS/SATA and use NVMe

without major changes to other system configurations. The MegaRAID Tri-Mode storage adapters support both REFCLK and SRIS based

NVMe x1, x2, and x4 devices.

80 Technology and components

Key Features:

• Tri-Mode SerDes Technology enables the operation of NVMe, SAS or SATA devices in a single drive bay, allowing for endless design

flexibility

• Supports 12, 6, and 3 Gb/s SAS and 6, 3 Gb/s SATA data transfer rates

• Up to 8 PCIe links. Each link supporting x4, x2, or x1 link widths, supporting 8.0 GT/s (PCIe Gen3) per lane

• SFF-9402 Compliant, Connector Pin-out

• SFF-8485 Compliant, SGPIO

• Fits into rack-mounted servers with low-profile form factor and side-mounted SAS connectors

• Support critical, high-bandwidth applications with PCIe 3.1 connectivity

• CacheVault flash back-up at power fail. Supports bad block management

• Balance protection and performance for critical applications with RAID levels 0, 1, 5, 6, 10, 50, and 60

Table 4. Features of MegaRAID 9440-8i and 9460-16i controller

9440-8i 9460-16i

Ports 8 internal 16 internal

Connectors 2 x SFF8643 4 x SFF8643 x4

Storage Interface Support SATA: Eight x1

SAS: One x8, Two x4, Four x2, Eight x1

NVMe: Two x4, Four x2, Four x1

SATA: Sixteen x1

SAS: Two x8, Four x4, Eight x2, Sixteen x1

NVMe: Four x4, Eight x2, Eight x1

Max Devices Per Controller SAS/SATA: 64

NVMe: 4

SAS/SATA: 240

NVMe: 24

Cache Memory N/A 4 GB 2133 MHz DDR4 SDRAM

I/O Processor / SAS Controller SAS3408 SAS3516

Host Bus Type PCIe 3.1 x8 PCIe 3.1 x8

Cache Protection N/A CacheVault

CVPM05

Technology and components 81

9440-8i 9460-16i

Physical Dimensions 6.127” x 2.712” (155.65 mm x 68.90 mm) 6.127” x 2.712” (155.65 mm x 68.90 mm)

Maximum Operating Conditions Operating:

10°C to 55°C

20 to 80% non-condensing

Airflow: 300 LFM

Storage:

-45°C to 105°C

5 to 90% non-condensing

Operating:

10°C to 55°C

20 to 80% non-condensing

Airflow: 300 LFM

Storage:

-45°C to 105°C

5 to 90% non-condensing

MTBF (Calculated) >3,000,000 hours at 40C >3,000,000 hours at 40C

Operating Voltage +12V +/-8%; 3.3V +/-9% +12V +/-8%; 3.3V +/-9%

Hardware Warranty 3 years; with advanced replacement option 3 years; with advanced replacement option

MegaRAID Management Suite LSI Storage Authority (LSA)

StorCLI (command-line interface), CTRL-R

(BIOS configuration utility), HII (UEFI

Human Interface Infrastructure)

LSI Storage Authority (LSA)

StorCLI (command-line interface), CTRL-R

(BIOS configuration utility), HII (UEFI

Human Interface Infrastructure)

Regulatory Certifications USA (FCC 47 CFR part 15 Subpart B, class

B); Canada (ICES -003, Class B); Taiwan

(CNS 13438); Japan (VCCI V-3);

Australia/New Zealand (AS/NZS CISPR

22); Korea (RRA no 2013-24 & 25); Europe

(EN55022/EN55024);

Safety: EN/IEC/UL 60950; RoHS; WEEE

USA (FCC 47 CFR part 15 Subpart B, class

B); Canada (ICES -003, Class B); Taiwan

(CNS 13438); Japan (VCCI V-3);

Australia/New Zealand (AS/NZS CISPR

22); Korea (RRA no 2013-24 & 25); Europe

(EN55022/EN55024);

Safety: EN/IEC/UL 60950; RoHS; WEEE

OS Support Microsoft Windows, VMware vSphere/

ESXi, Red Hat Linux, SuSe Linux, Ubuntu

Linux, Oracle Linux, CentOS Linux, Debian

Linux, Fedora, and FreeBSD. Contact Oracle

support for Oracle Solaris driver or software

support.

Microsoft Windows, VMware vSphere/

ESXi, Red Hat Linux, SuSe Linux, Ubuntu

Linux, Oracle Linux, CentOS Linux, Debian

Linux, Fedora, and FreeBSD. Contact Oracle

support for Oracle Solaris driver or software

support.

Teradici PCoIP

This section provides an overview of the host driver installation process.

Installing the Teradici PCoIP Card Host Dual/Quad

Install the PCoIP host driver software from dell.com/support.

NOTE: You cannot upgrade the PCoIP host driver software while a VMware View-brokered PCoIP session is active

between a host workstation or host PC and VMware View client. Doing this will result in losing access to your mouse and

keyboard when the driver software is removed.

To upgrade the PCoIP host driver software in this type of deployment, do one of the following:

• Connect to the host from a zero client.

• Upgrade the software while connecting to the host through another desktop-remoting protocol such as RDP or VNC.

Installing the PCoIP Host Driver Software on a Host PC:

1. Download the PCoIP host driver software from the Teradici Support site (click Current PCoIP Product and Releases).

2. Log in to the administrative web interface for the host card.

3. From the Configuration > Host Driver Function menu, enable the Host Driver Function.

4. Restart the host PC.

82 Technology and components

5. Install the PCoIP host software package appropriate for the operating system installed on the host PC. You can start the install

process by double-clicking the installer:

a. 64 bit: PCoipHostSoftware_x64-v4.3.0.msi (or later)

6. When the Welcome screen appears, click Next.

7. Accept the terms, and then click Next.

8. Ensure that the installation location is correct, and click Next.

9. Click Install.

NOTE: For Windows 7, when the driver is installed, a Windows Security dialog may appear. Click Install to continue

with the installation. To keep this dialog box from appearing in the future, select Always trust software from Teradici

Corporation.

10. If prompted, restart the operating system; otherwise, skip this step. When restarted, the host driver software installation process

continues when the OS boots up. Click Install to continue.

11. Click Finish to complete the installation.

Power management cable configuration for Teradici PCoIP

Portal and Host Card

If the Dell Precision Workstation comes equipped with the optional Teradici PCoIP Portal and Host Card, make sure the power

management cable on the Teradici card is connected properly on the system board. The power management cable from the Teradici card

must be plugged into the correct Power remote connection on the system board. Refer the below image for an example of the Power

Technology and components 83

remote connector labeled 19 on the system board diagram:

Make sure the power management cable from the Teradici card is not plugged into either the two-pin Clear CMOS or Clear PSWD

jumpers.

84 Technology and components

Plugging the power management cable into the Clear CMOS jumper will cause the BIOS to reset when sending a remote restart request

to the Teradici card. You will then have to reset the time and BIOS settings.

If the power management cable from the Teradici card is plugged into the Clear PSWD jumper, then the BIOS password will be cleared

and a new one will need to be configured.

Technology and components 85

System specifications

Topics:

•System specifications

•Memory specifications

•Video specifications

•Audio specifications

•Network specifications

•Card slots

•Storage specifications

•External connectors

•Power specifications

•Physical specifications

•Environmental specifications

System specifications

Feature Specification

Processor type • Intel Xeon W 2100 Family of Processors

• Intel Core i7/i9 X Family of Processors

• Intel Cascade Lake W (CLX-W) and Cascade Lake X (CLX-X) CPUs

NOTE: Intel Xeon W, and Core X CPUs are not supported on the same motherboard.

Total cache Upto 24.75 MB

Memory specifications

Features Specifications

Type • DDR4 ECC RDIMMs - Supported with Xeon W Series CPUs

• DDR4 Non-ECC UDIMMs supported with Core X Series CPUs

Speed • 2666 MHz

• 2933 MHz

NOTE: 2933 MHz RDIMMs are not offered with Xenon W Skylake Series CPUs.

NOTE: Computer configurations offered with 2933 MHz RDIMMs operating with dual memory per

channel (2DPC) will operate at 2666 MHz.

Connectors 8 DIMM Slots

Capacity • 4 channel memory up to 256 GB 2666 MHz DDR4 ECC memory with single CPUs on Xeon W Sky Lake Series

CPUs

• 4 channel memory up to 128 GB 2666 MHz DDR4 non-ECC memory with single CPUs on Core X Sky Lake

Series CPUs

• 4 channel memory up to 512 GB 2933 MHz DDR4 ECC memory with single CPUs on Xeon W Cascade Lake

Series CPUs

• 4 channel memory up to 256 GB 2933 MHz DDR4 non-ECC memory with single CPUs on Core X Cascade

Lake Series CPUs

86 System specifications

Features Specifications

Maximum memory • 128 GB for Core X Sky Lake Series CPUs

• 256 GB for Xeon W Sky Lake Series CPUs

• 512 GB for Xeon W Cascade Lake Series CPUs

• 256 GB for Core X Cascade Lake Series CPUs

NOTE: The memory speed depends on the CPU in the system.

Video specifications

Features Specifications

Graphic card • Radeon Pro WX 9100*

• NVIDIA Quadro GP100*

• NVIDIA Quadro GV100*

• NVIDIA Quadro P6000

• NVIDIA Quadro P5000

• Radeon Pro WX 7100

• Radeon Pro WX 5100

• Radeon Pro WX 4100

• AMD Radeon Pro SSG*

• NVIDIA Quadro P4000

• NVIDIA Quadro P2000

• Radeon Pro WX 3100

• Radeon Pro WX 2100

• Radeon Pro WX 4100

• Radeon Pro WX 5100

• Radeon Pro WX 7100

• Radeon Pro WX 9100

• NVIDIA Quadro P1000

• NVIDIA Quadro P600*

• NVIDIA Quadro P620

• NVIDIA Quadro P400

• NVIDIA NVS 310*

• NVIDIA NVS 315*

• NVIDIA Turing RTX 4000

• NVIDIA Turing RTX 5000

• NVIDIA Turing RTX 6000

• NVIDIA Turing RTX 2080-B

NOTE: The Asterisk (*): Only supported on systems with Xeon W Series CPUs.

Audio specifications

Features Specifications

Type High Definition Audio Codec (2 Channel)

Controller Integrated Realtek ALC3234

Internal Speaker

Power Rating

Internal

microphone

support

System specifications 87

Network specifications

Features Specifications

Integrated Intel i219 Gigabit Ethernet controllers with Intel Remote Wake UP, PXE and Jumbo frames support

Optional • Intel i210 10/100/1000 single port PCIe (Gen 1 x 1) gigabit network card.

• Intel X550-T2 10GbE dual port PCIe (Gen 3 x 4) network card

• Aquantia AQN-108 2.5Gbit/5Gbe single port PCIe (Gen 3 x 4) network card.

Card slots

Features Specifications

Type PCIe Gen 3

Slot configuration

for Xeon W and

Core i9X CPUs

• 2 PCIe x 16

• 1 PCIe x 16 wired as x8

• 1 PCIe x 16 wired as x4

• 1 PCIe x 16 wired as x1

• 1 PCI 32/33

Slot configuration

for Core i7X CPUs

• 1x PCIe x16

• 1x PCIe x8

• 1x PCIe x4

• 1x PCIe x1

• Slot 1 is not active in this configuration.

Storage specifications

Features Specifications

Externally

Accessible

DVD-ROM; DVD+/-RW 5.25” Bay Options: BD, DVD+/-RW

Internally

Accessible

• M.2 NVMe PCIe SSDs — Up to 4 x 1TB drives on 1 Dell Precision Ultra-Speed Drive Quad x16 cards

• Front Flex Bay M.2 NVMe PCIe SSDs -

• Up to 2x M.2/U.2 drives when Xeon W Series and Core X Cascade Lake CPUs are installed

NOTE: U.2 Optane memory is available with Xeon W Cascade Lake Series CPUs only.

• Up to 1x M.2 drive when Core X Sky Lake Series CPUs are installed

• Up to 6x 2.5” SATA drives

• Up to 5x 3.5” SATA drives

• SAS drives with optional controllers and SED are available only on systems with Xeon W CPUs

External connectors

Features Specifications

Audio • Rear—1 x Audio Line in/Microphone

• Rear—1 x Audio Line out

• Front—1 x Universal Audio Jack

Network Rear—1 x RJ45 Network

USB • Front—4 x USB 3.1 Gen1

88 System specifications

Features Specifications

• Rear—6 x USB 3.1 Gen1

Serial port Rear—1 x Serial port

PS2 • Rear—1 x Keyboard

• Rear—1 x Mouse

Power specifications

Features Specifications

Wattage • 425 W or 950 W with Xeon W Series CPUs

• 950 W with Core X Series CPUs

Voltage input voltage 100 VAC-240 AC

Physical specifications

Features Specifications

Height 417.9 mm

Width 176.5 mm

Depth • 518.3 mm

Optional 19” rackmount rail kit

Environmental specifications

Temperature Specifications

Operating 5 °C to 35 °C (41 F to 95 °F)

NOTE: * Starting at 5000 ft, the maximum operating ambient temperature is derated by 1 C (1.8

F) per 1000 ft up to 10,000 ft.

Storage -40 °C to 65 °C(-40 F to 149 F)

Relative

humidity

(maximum)

Specifications

Operating 8% to 85% (non-condensing)

Storage 5% to 95% (non-condensing)

Maximum

vibration

Specifications

Operating 0.52 Grms, 5 to 350 Hz

Storage 2.0 Grms, 5 to 500 Hz

Maximum

Shock

Specifications

Operating 40 G half-sine 2.5 ms pulse

Storage 105 G half-sine 2.5 ms pulse

System specifications 89

System Setup

Topics:

•General options

•System configuration

•Video

•Security

•Secure boot

•Performance

•Power management

•Post behaviour

•Manageability

•Virtualization support

•Maintenance

•System logs

•Advanced configurations

•SupportAssist system resolution

•Updating the BIOS in Windows

•MegaRAID controller options

•System and setup password

General options

Table 5. General

Option Description

System Information This section lists the primary hardware features of your computer.

The options are:

•System Information

•Memory Configuration

•Processor Information

•PCI Information

•Device Information

Boot Sequence Allows you to change the order in which the computer attempts to

find an operating system.

The options are:

•Diskette Drive

•USB Storage Device

•CD/DVD/CD-RW Drive

•Onboard NIC

•Internal HDD

Boot List Option

Allows you to change the boot list options.

Click one of the following options:

•Legacy

•UEFI—Default

90 System Setup

Option Description

Advanced Boot Options Allows you to Enable Legacy Option ROMs.

The options are:

•Enable Legacy Option ROMs—Default

•Enable Attempt Legacy Boot

UEFI Boot Path Security Allows you to control whether the system prompts the user to

enter the Admin password when booting to a UEFI boot path.

Click one of the following options:

•Always, Except Internal HDD—Default

•Always

•Never

Date/Time Allows you to set the date and time. The change to the system

date and time takes effect immediately.

System configuration

Table 6. System Configuration

Option Description

Integrated NIC Allows you to configure the integrated network controller.

Click one of the following options:

•Disabled

•Enabled

•Enabled w/PXE—Default

UEFI Network Stack Allows pre-OS and early OS networking features to use any

enabled NICs.

•Enabled UEFI Network Stack

This option is set by default.

Serial Port Identifies and defines the serial port settings. You can set the serial

port to:

•Disabled

•COM1—Default

•COM2

•COM3

•COM4

NOTE: The operating system may allocate resources

even if the setting is disabled.

SATA Operation

Tower 5820 Allows you to configure the operating mode of the integrated SATA

hard-drive controller.

Click one of the following options:

•Disabled

•AHCI

•RAID On—Default

NOTE: SATA is configured to support RAID mode.

Drives

System Setup 91

Option Description

Tower 5820 Allows you to enable or disable various drives on board.

The options are:

•MiniSAS PCIe SSD-0

•SATA-0

•SATA–2

•SATA–4

•ODD–0

•MiniSAS PCIe SSD-1

•SATA–1

•SATA–3

•SATA–5

•ODD–1

All the options are set by default.

SMART Reporting This field controls if the hard drive errors for the integrated drives

are reported during system startup. This technology is part of the

SMART(Self-Monitoring Analysis and Reporting Technology)

specification.

•Enable SMART Reporting

This option is not set by default.

USB Configuration Allows you to enable or disable the internal USB configuration.

The options are:

•Enable USB Boot Support

•Enable Front USB Ports

•Enable Internal USB Ports

•Enable Rear USB Ports

All the options are set by default.

Front USB Configuration Allows you to enable/disable Front USB ports.

The options are:

•USB3 Type A *

•USB Type C port 2 (Right) *

•USB Type C port 1 (Right) *

All the options are set by default.

Rear USB Configuration Allows you to enable/disable Rear USB ports.

The options are:

•RearPort3 Top *

•RearPort1 Top *

•RearPort2 Top *

•RearPort3 Bottom *

•RearPort1 Bottom *

•RearPort2 Bottom *

All the options are set by default.

Internal USB Configuration Allows you to enable/disable Internal USB ports.

•Internal Port 2

This option is set by default.

Dell Type-C Dock Configuration Allows you to connect to Dell WD and TB family of docks.

92 System Setup

Option Description

Always Allows Dell Docks

This option is set by default.

Thunderbolt Adapter Configuration Allows you to enable or disable the Thunderbolt device support

capability.

The options are:

•Enabled Thunderbolt Technology Support

•Enabled Thunderbolt Adapter Pre-boot Modules

•Enabled Thunderbolt Adapter Boot Support—Default

NOTE: The security level configures the Thunderbolt

adapter security settings within the operating system.

USB PowerShare Allows you to configure the USB PowerShare feature behavior.

•Enable USB PowerShare

This option is not set by default.

Audio Allows you to enable or disable the integrated audio controller.

•Enable Audio

This option is set by default.

Memory Map IO above 4GB Allows you to enable or disable 64-bit capable PCI devices to be

decoded in above 4 GB address space(only if the system supports

64-bit PCI decoding).

•Memory Map IO above 4GB

This option is not set by default.

HDD Fans Allows you to control the HDD fans.

The options are:

•HDD1 Fan Enable

•HDD2 Fan Enable

•HDD3 Fan Enable

All the options are not set by default.

Miscellaneous devices Allows you to enable or disable various on board devices.

The options are:

•Enable PCI Slot—Default

•Secure Digital (SD) Card Boot

•Enable Secure Digital (SD) Card—Default

•Secure Digital (SD) Card Read-Only Mode

Video

Table 7. Video

Option Description

Primary Video Slot Allows you to configure primary boot video device.

Click any one of the following options:

•Auto—Default

•SLOT 1

•SLOT 2: VGA Compatible

System Setup 93

Option Description

•SLOT 2

•SLOT 3

•SLOT 5

•SLOT 6

Security

Table 8. Security

Option Description

Admin Password Allows you to set, change, or delete the administrator(admin) password.

The entries to set password are:

•Enter the old password:

•Enter the new password:

•Confirm new password:

Click OK once you set the password.

NOTE: For the first time login, "Enter the old password:" field is marked to "Not set".

Hence, password has to be set for the first time you login and then you can change or

delete the password.

System Password Allows you to set, change, or delete the System password.

The entries to set password are:

•Enter the old password:

•Enter the new password:

•Confirm new password:

Click OK once you set the password.

NOTE: For the first time login, "Enter the old password:" field is marked to "Not set".

Hence, password has to be set for the first time you login and then you can change or

delete the password.

Internal HDD-0 Password Allows you to set, change, or delete the password on the system's internal hard disk drive (HDD).

The entries to set password are:

•Enter the old password:

•Enter the new password:

•Confirm new password:

Click OK once you set the password.

NOTE: For the first time login, "Enter the old password:" field is marked to "Not set".

Hence, password has to be set for the first time you login and then you can change or

delete the password.

Strong Password Allows you to enforce the option to always set strong password.

•Enable Strong Password

This option is not set by default.

Password Configuration You can define the length of your password. Min = 4, Max = 32

Password Bypass Allows you to bypass the System password and the Internal HDD password, when it is set, during a

system restart.

Click one of the options:

94 System Setup

Option Description

•Disabled—Default

•Reboot bypass

Password Change Allows you to change the System password when the administrator password is set.

•Allow Non-Admin Password Changes

This option is set by default.

UEFI Capsule Firmware

Updates

Allows you to update the system BIOS via UEFI capsule update packages.

•Enable UEFI Capsule Firmware Updates

This option is set by default.

TPM 1.2 Security Allows you to enable or disable the Trusted Platform Module (TPM) during POST.

The options are:

•TPM On(Default)

•Clear

•PPI Bypass for Enable Commands

•PPI Bypass for Disable Commands

Click any one of the following:

•Enabled—Default

•Disabled

Computrace (R) Allows you to activate or disable the optional Computrace software.

The options are:

•Deactivate—Default

•Disable

•Activate

Chassis Intrusion Allows you to control the chassis intrusion feature.

Click one of the following options:

•Disabled—Default

•Enabled

•On-Silent

CPU XD Support Allows you to enable the Execute Disable mode of the processor.

•Enable CPU XD Support

This option is set by default.

OROM Keyboard Access Allows you to determine whether users are able to enter the Option ROM Configuration screens via

hotkeys during boot. The options are:

Click one of the following options:

•Enabled—Default

•One Time Enable

•Disabled

Admin Setup Lockout Allows you to prevent users from entering Setup when an administrator password is set.

•Enable Admin Setup Lockout

This option is not set by default.

Master Password Lockout Allows you to disable master password support.

•Enable Master Password Lockout

System Setup 95

Option Description

This option is not set by default.

NOTE: Hard Disk password should be cleared before the settings can be changed.

Secure boot

Table 9. Secure Boot

Option Description

Secure Boot Enable Allows you to enable or disable the Secure Boot Feature.

Click one of the following options:

•Disabled—Default

•Enabled

Expert Key Management Allows you to enable or disable Expert Key Management.

•Enable Custom Mode

This option is not set by default.

The Custom Mode Key Management options are:

•PK(Default)

•KEK

•db

•dbx

Performance

Table 10. Performance

Option Description

Multi Core Support This field specifies whether the processor has one or all cores

enabled. The performance of some applications improves with the

additional cores.

•Active Processor Cores

Choose any number from 01–08:

NOTE: To enable Trusted Execution mode, all the cores

must be enabled.

Intel SpeedStep Allows you to enable or disable the Intel SpeedStep mode of

processor.

•Enable Intel SpeedStep

This option is set by default.

C-States Control Allows you to enable or disable the additional processor sleep

states.

•C states

This option is set by default.

Limit CPUID Value This field limits the maximum value the processor Standard CPUID

Function supports.

•Enable CPUID Limit

96 System Setup

Option Description

This option is not set by default.

Cache Prefetch Allows you to turn on the MLC streamer prefetcher and MLC

spatial prefetcher.

The options are:

•Hardware Prefetcher

•Adjacent Cache Prefetch

All the options are set by default.

Intel TurboBoost Allows you to enable or disable the Intel TurboBoost mode of the

processor.

•Enable Intel TurboBoost

This option is set by default.

Hyper-Thread Control Allows you to enable or disable the HyperThreading in the

processor.

•Disabled

•Enabled—Default

Dell Reliable Memory Technology (RMT) Allows you to identify and isolate memory errors in system RAM.

•Enable Dell RMT—Default

•Clear Dell RMT

System Isochronous Mode Allows you to enable or disable this mode to reduce latency of

memory transactions at the expense of bandwidth. :

Click one of the options:

•Disabled(Default)

•Enabled

RAS Support Allows you to report or log errors caused by memory failures, the

PCIe failures, CPU failures. The options are:

•Enable on Memory modules

•Enable on PCIe modules

•Enable on CPU modules

The options are not set by default.

Power management

Table 11. Power Management

Option Description

AC Recovery Specifies how the computer will respond when AC power is applied after an AC power loss.

You can set the AC Recovery to:

•Power Off—Default

•Power On

•Last Power State

Auto On Time Allows you to set the time at which the computer must turn on automatically.

Click one of the following options:

System Setup 97

Option Description

• Disabled—Default

•Every Day

•Weekdays

•Select Days

Deep Sleep Control Allows you to define the controls when Deep Sleep is enabled.

Click one of the options:

•Disabled—Default

•Enabled in S5 only

•Enabled in S4 and S5

Fan Speed Control Allows you to control the speed of the system fan.

Click one of the options:

•Low

•Auto—Default

NOTE: Low = Fans run low and quite. System performance may decrease.

Auto = Fans run at optimal speed based on environmental data. System performance is

maximized.

USB Wake Support Allows you to enable USB devices to wake the system from standby.

•Enable USB Wake Support

This option is set by default.

Wake on LAN This option allows the computer to power up from the off state when triggered by a special LAN signal.

Wake-up from the Standby state is unaffected by this setting and must be enabled in the operating

system. This feature only works when the computer is connected to AC power supply.

•Disabled - Does not allow the system to power on by special LAN signals when it receives a wake-up

signal from the LAN or wireless LAN.

•LAN Only - Allows the system to be powered on by special LAN signals.

•LAN with PXE Boot - Allows the system to power on and immediately boot to PXE when it receives

a wake-up packet sent to the system in either the S4 or S5 state.

All the options are not set by default.

Block Sleep Allows you to block entering to sleep(S3 state) in OS Environment.

This option is not set by default.

Post behaviour

Table 12. POST Behavior

Option Description

Numlock LED Specifies if the NumLock function can be enabled when the system boots. This option is set by default.

Keyboard Errors Specifies whether keyboard related errors are reported when it boots. This option is set by default.

Extend BIOS POST Time Allows you to create additional pre-boot delay and see POST status messages.

Click one of the following options:

•0 seconds(Default)

•5 seconds

•10 seconds

98 System Setup

Option Description

Security Audit Display

Disable

Allows you to disable the display of the Security Audit results during POST.

•Disable Display Of Security Audit Display

This option is not set by default.

Full Screen Logo Allows you to display full screen logo, if your image matches screen resolution.

•Enable Full Screen Logo

This option is not set by default.

Warnings and Errors Allows you to select different options to either stop, prompt and wait for user input, continue when

warnings are detected but pause on errors, or continue when either warnings or errors are detected

during the POST process.

Click one of the following options:

•Prompt on Warnings and Errors—Default

•Continue on Warnings

•Continue on Warnings and Errors

Manageability

Table 13. Manageability

Option Description

USB Provision Allows you to provision Intel AMT using the local provisioning file

via a USB storage device.

•Enable USB Provision

NOTE: When disabled, provisioning Intel AMT from a

USB storage device is blocked.

This option is not set by default.

MEBx Hotkey Allows you to specify if the MEBx Hotkey function should be

enabled when the system boots

This option is set by default.

Virtualization support

Table 14. Virtualization Support

Option Description

Virtualization This option specifies whether a Virtual Machine Monitor (VMM) can utilize the additional hardware

capabilities provided by the Intel Virtualization technology.

•Enable Intel Virtualization Technology

This option is set by default.

VT for Direct I/O Enables or disables the Virtual Machine Monitor (VMM) from utilizing the additional hardware

capabilities provided by the Intel Virtualization technology for direct I/O.

•Enable VT for Direct I/O

This option is set by default.

Trusted Execution Allows you to specify whether a Measured Virtual Machine Monitor (MVMM) can utilize the additional

hardware capabilities provided by the Intel Trusted Execution Program.

System Setup 99

Option Description

•Trusted Execution

This option is not set by default.

Maintenance

Table 15. Maintenance

Option Description

Service Tag Displays the service tag of your computer.

Asset Tag Allows you to create a system asset tag if an asset tag is not already set.

This option is not set by default.

SERR Messages Controls the SERR message mechanism. Some graphics cards require that the SERR message

mechanism be disabled.

This option is not set by default.

BIOS Downgrade Allows you to flash previous revisions of the system firmware.

•Allow BIOS Downgrade

This option is set by default.

Data Wipe Allows you to securely erase data from all internal storage devices.

•Wipe on Next Boot

This option is not set by default.

Bios Recovery BIOS Recovery from Hard Drive—This option is set by default. Allows you to recover the corrupted

BIOS from a recovery file on the HDD or an external USB key.

BIOS Auto-Recovery— Allows you to recover the BIOS automatically.

NOTE: BIOS Recovery from Hard Drive field should be enabled.

Always Perform Integrity Check—Performs integrity check on every boot.

System logs

Table 16. System Logs

Option Description

BIOS events Displays the system event log and allows you to clear the log.

•Clear Log

This option is not set by default.

Advanced configurations

Table 17. Advanced configurations

Option Description

Pcie LinkSpeed Allows you to choose the Pcie linkspeed.

Click one of the following options:

100 System Setup

Option Description

•Auto—Default

•Gen1

•Gen2

SupportAssist system resolution

Table 18. SupportAssit System Resolution

Option Description

Auto OS Recovery

Threshold

The Auto OS Recovery Threshold setup option controls the automatic boot flow for Support Assist

System Resolution Console and Dell OS Recovery tool.

Click one of the following options:

•OFF

•1

•2—Default

•3

Updating the BIOS in Windows

It is recommended to update your BIOS (System Setup), when you replace the system board or if an update is available.

NOTE: If BitLocker is enabled, it must be suspended prior to updating the system BIOS, and then re enabled after the

BIOS update is completed.

1. Restart the computer.

2. Go to Dell.com/support.

• Enter the Service Tag or Express Service Code and click Submit.

• Click Detect Product and follow the instructions on screen.

3. If you are unable to detect or find the Service Tag, click Choose from all products.

4. Choose the Products category from the list.

NOTE: Choose the appropriate category to reach the product page

5. Select your computer model and the Product Support page of your computer appears.

6. Click Get drivers and click Drivers and Downloads.

The Drivers and Downloads section opens.

7. Click Find it myself.

8. Click BIOS to view the BIOS versions.

9. Identify the latest BIOS file and click Download.

10. Select your preferred download method in the Please select your download method below window, click Download File.

The File Download window appears.

11. Click Save to save the file on your computer.

12. Click Run to install the updated BIOS settings on your computer.

Follow the instructions on the screen.

Updating BIOS on systems with BitLocker enabled

CAUTION: If BitLocker is not suspended before updating the BIOS, the next time you reboot the system it will not

recognize the BitLocker key. You will then be prompted to enter the recovery key to progress and the system will ask for

this on each reboot. If the recovery key is not known, this can result in data loss or an unnecessary operating system

reinstall. For more information about this subject, see Knowledge Article: Updating the BIOS on Dell Systems With

BitLocker Enabled

System Setup 101

Updating your system BIOS using a USB flash drive

If the system cannot load into Windows, but there is still a need to update the BIOS, download the BIOS file using another system and

save it to a bootable USB Flash Drive.

NOTE: You will need to use a bootable USB flash drive. Please refer to the following article for further details How to

Create a Bootable USB Flash Drive using Dell Diagnostic Deployment Package (DDDP)

1. Download the BIOS update .EXE file to another system.

2. Copy the file e.g. O9010A12.EXE onto the bootable USB flash drive.

3. Insert the USB flash drive into the system that requires the BIOS update.

4. Restart the system and press F12 when the Dell splash logo appears to display the One Time Boot Menu.

5. Using arrow keys, select USB Storage Device and click Enter.

6. The system will boot to a Diag C:\> prompt.

7. Run the file by typing the full filename, for example, O9010A12.exe and press Enter.

8. The BIOS Update Utility will load. Follow the instructions on screen.

Figure 1. DOS BIOS Update Screen

Updating the Dell BIOS in Linux and Ubuntu environments

If you want to update the system BIOS in a Linux environment, such as Ubuntu, see https://www.dell.com/support/article/sln171755/.

MegaRAID controller options

During bootup, press <Ctrl> + <R> when prompted by the BIOS screen to get to the BIOS configuration utility.

Table 19. MegaRAID configuration utility

Option Description

VD Mgmt (Virtual Device Management) This option is used to import the existing configuration to the RAID

controller or clear the existing configuration. The right-hand panel

of the screen lists attributes of the virtual drive or other device

selected in the left panel.

• Virtual Drives

• Drives

• Available size

• Hot spare drives

102 System Setup

Option Description

PD Mgmt (Physical Drive Management) This screen displays basic information about existing physical drives

connected to the selected controller, including drive ID, vendor,

size, type, and state and allows you to manage physical drives.

Press F2 to show the context menu:

• Rebuild

• Copyback

• Locate

• Place Drive online

• Place drive offline

• Make Global HS

• Remove Hot Spare drive

• Make JBOD

• Make unconfigured good

• Prepare for Removal

Ctrl Mgmt (Control Management) This screen allows you to change the settings for controller options

such as Enable Controller BIOS, Enable BIOS Stop on Error and

others. It also allows you to select a bootable virtual drive, restore

default controller settings.

Properties The Properties screen displays the controller properties like current

versions of the controller BIOS, the MegaRAID firmware the

Configuration Utility and the Boot block.

NOTE: Press <Ctrl> + <N> to move to the next screen and Press <Ctrl> + <P> to go back to the previous screen.

System and setup password

Table 20. System and setup password

Password type Description

System password Password that you must enter to log on to your system.

Setup password Password that you must enter to access and make changes to the

BIOS settings of your computer.

You can create a system password and a setup password to secure your computer.

CAUTION: The password features provide a basic level of security for the data on your computer.

CAUTION: Anyone can access the data stored on your computer if it is not locked and left unattended.

NOTE: System and setup password feature is disabled.

Assigning a system setup password

You can assign a new System or Admin Password only when the status is in Not Set.

To enter the system setup, press F2 immediately after a power-on or reboot.

1. In the System BIOS or System Setup screen, select Security and press Enter.

The Security screen is displayed.

2. Select System/Admin Password and create a password in the Enter the new password field.

Use the following guidelines to assign the system password:

• A password can have up to 32 characters.

System Setup 103

• The password can contain the numbers 0 through 9.

• Only lower case letters are valid, upper case letters are not allowed.

• Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`).

3. Type the system password that you entered earlier in the Confirm new password field and click OK.

4. Press Esc and a message prompts you to save the changes.

5. Press Y to save the changes.

The computer reboots.

Deleting or changing an existing system setup password

Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing System and

Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is Locked.

To enter the System Setup, press F2 immediately after a power-on or reboot.

1. In the System BIOS or System Setup screen, select System Security and press Enter.

The System Security screen is displayed.

2. In the System Security screen, verify that Password Status is Unlocked.

3. Select System Password, alter or delete the existing system password and press Enter or Tab.

4. Select Setup Password, alter or delete the existing setup password and press Enter or Tab.

NOTE: If you change the System and/or Setup password, re enter the new password when prompted. If you delete

the System and Setup password, confirm the deletion when prompted.

5. Press Esc and a message prompts you to save the changes.

6. Press Y to save the changes and exit from System Setup.

The computer restarts.

104 System Setup

Software

This chapter details the supported operating systems along with instructions on how to install the drivers.

Topics:

•Supported operating systems

•Downloading drivers

•Chipset drivers

•Graphics controller driver

•Ports

•USB drivers

•Network driver

•Audio drivers

•Storage controller drivers

•Other drivers

Supported operating systems

Table 21. Operating systems

Supported operating systems

Windows 10 • Factory installed Windows 10 Pro— 64-bit

• Factory installed Win 10 Enterprise—64-bit*

Windows 7 Windows 7 Pro— 64-bit*

Linux • RHEL 7.3*

• Ubuntu 16.04

• NeoKylin v6.0*

NOTE: Asterisk(*): means that "Only supported on systems with Xeon W Series CPUs.

Downloading drivers

1. Turn on the computer.

2. Go to Dell.com/support.

3. Click Product Support, enter the Service Tag of your system, and then click Submit.

NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your system model.

4. Click Drivers and Downloads.

5. Select the operating system installed on your system.

6. Scroll down the page and select the driver to install.

7. Click Download File to download the driver for your system.

8. After the download is complete, navigate to the folder where you saved the driver file.

9. Double-click the driver file icon and follow the instructions on the screen.

Chipset drivers

Verify if the Intel chipset and Intel Management Engine Interface drivers are already installed in the computer.

Software 105

Graphics controller driver

Verify if the graphics controller driver is already installed in the computer.

Ports

Verify if the drivers for the ports are already installed in the computer.

USB drivers

Verify if the USB drivers are already installed in the computer.

106 Software

Network driver

The driver is labeled as Intel I219-LM Ethernet Driver.

Audio drivers

Verify if the audio drivers are already installed in the computer.

Storage controller drivers

Verify if the storage controller drivers are already installed in the computer.

Other drivers

This section lists different driver details for all the other components in the Device Manager.

Security device drivers

Verify if the security device drivers are already installed in the computer.

Software device drivers

Verify if the software device drivers are already installed in the computer.

Software 107

Human Interface Device drivers

Verify if the human interface device drivers are already installed in the computer.

Firmware

Verify if the Firmware drivers are already installed in the computer.

108 Software

Troubleshooting

The following section describes common troubleshooting steps that can be performed to resolve certain problems on your computer.

Topics:

•Dell Enhanced Pre-Boot System Assessment — ePSA Diagnostic 3.0

•Preboot blinking power button codes

•Hard drive indicator codes

•PCIe slots

Dell Enhanced Pre-Boot System Assessment —

ePSA Diagnostic 3.0

You can invoke the ePSA diagnostics by either of the following ways :

• Press the F12 key when the system posts and choose ePSA or Diagnostics option on One Time Boot Menu.

• Press and hold Fn(Function key on keyboard) and Power On (PWR) the system.

Running the ePSA Diagnostics

Invoke diagnostics boot by either of the methods that are suggested below:

1. Power on the computer.

2. As the computer boots, press the F12 key when the Dell logo is displayed.

3. In the boot menu screen, use Up/Down arrow key to select the Diagnostics option and then press Enter.

NOTE: The Enhanced Pre-boot System Assessment window displays, listing all devices detected in the computer.

The diagnostics starts running the tests on all the detected devices.

4. Press the arrow in the lower-right corner to go to the page listing.

The detected items are listed and tested.

5. To run a diagnostic test on a specific device, press Esc and click Yes to stop the diagnostic test.

6. Select the device from the left pane and click Run Tests.

7. If there are any issues, error codes are displayed.

Note the error code and contact Dell.

Preboot blinking power button codes

Table 22. Power button LED state

Power Button LED State Description

Off Power is Off. LED is blank.

Blinking Amber Initial State of LED at power up. See the table below for Blinking

Amber pattern diagnostic suggestions and possible failures.

Blinking White System is in a low power state, either S1 or S3. This does not

indicate a fault condition.

Solid Amber The second state of the LED at power up, indicates that the

POWER_GOOD signal is active and it is probable that the power

supply is fine.

Troubleshooting 109

Power Button LED State Description

Solid White System is in S0 state. This is the normal power states of a

functioning machine. The BIOS will turn the LED to this states to

indicate it has started fetching op-codes.

Table 23. Diagnostic Indicator table

Power Light: Amber-White

Blinking

Amber/White Blinking

Pattern

Problem Description Suggested Resolution

1-1 1 amber blink followed by a short

pause, 1 white blink, long pause,

then repeats

Faulty System board To troubleshoot the issue with

system board, contact Tech

support.

1-2 1 amber blink followed by a short

pause, 2 white blinks, long

pause, then repeats

Bad system board, Power

Supply or Power Supply cabling

• If you can assist to

troubleshoot, narrow down

the issue with PSU BIST

Test, reseat cable.

• If nothing works, contact

Tech Support

1-3 1 amber blink followed by a short

pause, 3 white blinks, long

pause, then repeats

Bad system board, Memory or

Processor

• If you can assist to

troubleshoot, narrow down

the issue by reseating

memory and swapping a

known good memory if

available.

• If nothing works, contact

Tech Support

2-1 2 amber blinks followed by a

short pause, 1 white blink, long

pause, then repeats

Bad Processor • CPU configuration activity is

in progress or a CPU failure

was detected.

• Contact Tech Support

2-2 2 amber blinks followed by a

short pause, 2 white blinks, long

pause, then repeats

Motherboard: BIOS ROM failure • System is in Recovery

Mode.

• Flash latest BIOS version. If

problem persists, contact

Tech Support

2-3 2 amber blinks followed by a

short pause, 3 white blinks, long

pause, then repeats

No Memory • If customer can assist to

troubleshoot, narrow down

the issue by removing the

memory module one by one

to determine which one

failed and swapping to a

known good memory if

available to confirm.

• Contact Tech Support

2-4 2 amber blinks followed by a

short pause, 4 white blinks, long

pause, then repeats

Memory/RAM failure • If customer can assist to

troubleshoot, narrow down

the issue by removing the

memory module one by one

to determine which one

failed and swapping to a

known good memory if

available to confirm.

• Contact Tech Support

110 Troubleshooting

Power Light: Amber-White

Blinking

Amber/White Blinking

Pattern

Problem Description Suggested Resolution

2-5 2 amber blinks followed by a

short pause, 5 white blinks, long

pause, then repeats

Invalid memory installed • Memory subsystem

configuration activity is in

progress. Memory modules

have been detected but

appear to be incompatible or

in an invalid configuration.

• If customer can assist to

troubleshoot, narrow down

the issue by removing one

by one the memory on

motherboard to determine

which one failed.

• Contact Tech Support.

2-6 2 amber blinks followed by a

short pause, 6 white blinks, long

pause, then repeats

Motherboard: Chipset • Fatal system board failure

detected.

• If customer can assist to

troubleshoot, narrow down

the issue by removing one

by one the component on

motherboard to determine

which one failed.

• If you identified any of the

components failed, replace

the Component.

• Contact Tech Support.

3-2 3 amber blinks followed by a

short pause, 2 white blinks, long

pause, then repeats

PCI Device or Video • PCI device configuration

activity is in progress or PCI

device failure was detected.

• If you can assist to

troubleshoot, narrow down

the issue by reseating PCI

card and removing one by

one to determine which card

failed.

• Contact Tech Support.

3-3 3 amber blinks followed by a

short pause, 3 white blinks, long

pause, then repeats

BIOS Recovery 1 • System is in Recovery

Mode.

• Flash latest BIOS version. If

problem persists, contact

Tech Support

3-4 3 amber blinks followed by a

short pause, 4 white blinks, long

pause, then repeats

BIOS Recovery 2 • System is in Recovery

Mode.

• Flash latest BIOS version. If

problem persists, contact

Tech Support

4-6 4 amber blinks followed by a

short pause, 6 white blinks, long

pause, then repeats

RAID Volume degraded • RAID volume is degraded.

• If you can assist to

troubleshoot, us F12 menu

to enter Device

Configuration tab. Rebuild

the RAID volume if possible

• Contact Tech Support.

Troubleshooting 111

Power Light: Amber-White

Blinking

Amber/White Blinking

Pattern

Problem Description Suggested Resolution

4-7 4 amber blinks followed by a

short pause, 7 white blinks, long

pause, then repeats

System Side cover is missing • System side cover(either

left or right) is missing.

• Unplug power, Install back all

side covers back to the

chassis and plug in power.

• Contact Tech Support.

Hard drive indicator codes

Each hard drive carrier has an activity LED indicator and a status LED indicator. The indicators provide information about the current

status of the hard drive. The activity LED indicator indicates whether the hard drive is currently in use or not. The status LED indicator

indicates the power condition of the drive.

Hard drive indicators

NOTE: LED status or activity indicators will only work with a backplane with each carriers shown below.

112 Troubleshooting

Figure 2. Hard drive indicators

1. hard drive activity LED indicator

2. hard drive status LED indicator

3. hard drive

NOTE: If the hard drive is in the Advanced Host Controller Interface (AHCI) mode, the status LED indicator does not

turn on.

NOTE: Drive status indicator behavior is managed by Storage Spaces Direct. Not all drive status indicators may be used.

Table 24. Hard drive indicator codes

Hard drive status indicator code Condition

Flashes green twice per second Identifying drive or preparing for removal.

Off Drive ready for removal.

NOTE: The drive status indicator remains off until all drives

are initialized after the system is turned on. Drives are not

ready for removal during this time.

Flashes green, amber, and then turns off Predicted drive failure.

Flashes amber four times per second Drive failed.

Flashes green slowly Drive rebuilding.

Solid green Drive online.

Flashes green for three seconds, amber for three seconds, and

then turns off after six seconds

Rebuild stopped.

PCIe slots

The PCIe slots on Precision 5820 have a different functionality depending on the processor installed. Core i7-78xx has a limit of 28 lanes.

This results in a reduced PCIe lane count to the slots 1 and 4 as shown in the following table:

• Slot 1 is closest to CPU/memory complex.

Table 25. PCIe slots

Core i9-79xx/Xeon Core i7-78xx

Slot 1 PCIe x850W Nonfunctional

Troubleshooting 113

Core i9-79xx/Xeon Core i7-78xx

Slot 2 PCIex16 300 W* PCIex16 300 W

Slot 3 PCIex125W-PCH PCIex1 25W-PCH

Slot 4 PCIex16 300 W* PCIex8 150 W

Slot 5 PCIex4 25W-PCH PCIex4 25W-PCH

Slot 6 PCI 32 bit 25 W PCI 32 bit 25 W

NOTE: All slots are Gen3(8GTs) from processor root hub unless otherwise indicated xX indicates the number of lanes

that are connected to the slot. FH=Full Height, FL=Full Length, DW=Double Wide as defined by PCIe CEM spec *Slots

are 300 W capable. Limited to 250 W per slot when more than one MEGA is installed.

114 Troubleshooting

Contacting Dell

NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice,

packing slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services

may not be available in your area. To contact Dell for sales, technical support, or customer service issues:

1. Go to Dell.com/support.

2. Select your support category.

3. Verify your country or region in the Choose a Country/Region drop-down list at the bottom of the page.

4. Select the appropriate service or support link based on your need.

Contacting Dell 115

Table of Contents

DELL 5820 User Manual

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