Table of Contents
- OptiPlex 7090 Ultra Service Manual
- Working on your computer
- Removing and installing components
- Recommended tools
- Screw List
- Major components of your system
- Hard-drive assembly
- Hard-drive bracket
- Hard drive
- Solid-state drive in the hard-drive bay
- Solid-state drive daughter board
- Cover
- Memory module
- WLAN card
- Internal solid-state drive
- eMMC Storage module
- System fan
- Power button
- Coin-cell battery
- System board
- Heat-sink
- Replacing the chassis
- Software
- System setup
- Troubleshooting
- Getting help
DELL 7090 User Manual
Displayed below is the user manual for 7090 by DELL which is a product in the PCs/Workstations category. This manual has pages.
Related Manuals
OptiPlex 7090 Ultra
Service Manual
Regulatory Model: D13U
Regulatory Type: D13U002
January 2021
Rev. Draft
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other
trademarks may be trademarks of their respective owners.
Chapter 1: Working on your computer........................................................................................... 5
Safety instructions.............................................................................................................................................................. 5
Before working inside your device.............................................................................................................................5
Safety precautions........................................................................................................................................................ 6
Electrostatic discharge—ESD protection................................................................................................................7
ESD field service kit ..................................................................................................................................................... 7
Transporting sensitive components.......................................................................................................................... 8
After working inside your device................................................................................................................................8
Chapter 2: Removing and installing components.......................................................................... 10
Recommended tools..........................................................................................................................................................10
Screw List............................................................................................................................................................................ 10
Major components of your system................................................................................................................................ 12
Hard-drive assembly..........................................................................................................................................................13
Removing the hard-drive assembly..........................................................................................................................13
Installing the hard-drive assembly............................................................................................................................14
Hard-drive bracket............................................................................................................................................................ 16
Removing the hard-drive bracket............................................................................................................................ 16
Installing the hard-drive bracket.............................................................................................................................. 16
Hard drive.............................................................................................................................................................................17
Removing the hard drive............................................................................................................................................ 17
Installing the hard drive.............................................................................................................................................. 18
Solid-state drive in the hard-drive bay......................................................................................................................... 19
Removing the M.2 2230 solid-state drive............................................................................................................. 20
Installing the M.2 2230 solid-state drive................................................................................................................ 21
Removing the M.2 2280 solid-state drive............................................................................................................. 22
Installing the M.2 2280 solid-state drive............................................................................................................... 23
Solid-state drive daughter board...................................................................................................................................24
Removing the daughter board..................................................................................................................................24
Installing the solid-state drive daughter board.................................................................................................... 25
Cover....................................................................................................................................................................................25
Removing the cover....................................................................................................................................................25
Installing the cover......................................................................................................................................................26
Memory module................................................................................................................................................................. 27
Removing the memory module................................................................................................................................. 27
Installing the memory module...................................................................................................................................28
WLAN card..........................................................................................................................................................................30
Removing the WLAN card.........................................................................................................................................30
Installing the WLAN card............................................................................................................................................31
Internal solid-state drive..................................................................................................................................................32
Removing the solid-state drive................................................................................................................................ 32
Installing the solid-state drive.................................................................................................................................. 33
eMMC Storage module.................................................................................................................................................... 34
Removing the eMMC storage module....................................................................................................................34
Contents
Contents 3
Installing the eMMC storage module......................................................................................................................35
System fan..........................................................................................................................................................................35
Removing the system fan..........................................................................................................................................35
Installing the system fan............................................................................................................................................36
Power button......................................................................................................................................................................37
Removing the power button..................................................................................................................................... 37
Installing the power button....................................................................................................................................... 38
Coin-cell battery................................................................................................................................................................ 40
Removing the coin-cell battery................................................................................................................................40
Installing the coin-cell battery...................................................................................................................................41
System board..................................................................................................................................................................... 42
Removing the system board..................................................................................................................................... 42
Installing the system board....................................................................................................................................... 43
Heat-sink............................................................................................................................................................................. 45
Removing the heat-sink.............................................................................................................................................45
Installing the heat-sink............................................................................................................................................... 46
Replacing the chassis....................................................................................................................................................... 48
Chapter 3: Software....................................................................................................................49
Downloading Windows drivers....................................................................................................................................... 49
Chapter 4: System setup.............................................................................................................50
BIOS overview................................................................................................................................................................... 50
Entering BIOS setup program........................................................................................................................................ 50
Boot menu.....................................................................................................................................................................50
Navigation keys.................................................................................................................................................................. 51
Boot Sequence................................................................................................................................................................... 51
System setup options....................................................................................................................................................... 51
Updating the BIOS in Windows .................................................................................................................................... 60
Updating BIOS on systems with BitLocker enabled........................................................................................... 60
Updating your system BIOS using a USB flash drive.......................................................................................... 61
System and setup password........................................................................................................................................... 61
Assigning a system setup password....................................................................................................................... 62
Deleting or changing an existing system setup password.................................................................................62
Clearing BIOS (System Setup) and System passwords.......................................................................................... 63
Chapter 5: Troubleshooting.........................................................................................................64
Dell SupportAssist Pre-boot System Performance Check diagnostics................................................................64
Running the SupportAssist Pre-Boot System Performance Check................................................................64
WiFi power cycle............................................................................................................................................................... 65
Diagnostic LED...................................................................................................................................................................65
Chapter 6: Getting help............................................................................................................... 67
Contacting Dell...................................................................................................................................................................67
4Contents
Working on your computer
Topics:
•Safety instructions
Safety instructions
Prerequisites
Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless
otherwise noted, each procedure included in this document assumes that the following conditions exist:
●You have read the safety information that shipped with your computer.
●A component can be replaced or, if purchased separately, installed by performing the removal procedure in reverse order.
About this task
WARNING: Before working inside your computer, read the safety information that shipped with your computer.
For additional safety best practices information, see the Regulatory Compliance Homepage
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by
your warranty. Read and follow the safety instructions that came with the product.
CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically
touching an unpainted metal surface at the same time as touching a connector on the back of the computer.
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a
card by its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by
its pins.
CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some
cables have connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking
tabs before you disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending
any connector pins. Also, before you connect a cable, ensure that both connectors are correctly oriented and
aligned.
NOTE: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the
computer, replace all covers, panels, and screws before connecting to the power source.
NOTE: The color of your computer and certain components may appear differently than shown in this document.
Before working inside your device
About this task
To avoid damaging your device, perform the following steps before you begin working inside the device:
Steps
1. Ensure that you follow the Safety Instruction.
2. Ensure that your work surface is flat and clean to prevent the device cover from being scratched.
1
Working on your computer 5
3. Turn off your device.
4. Remove the device from the stand:
Removing device from Fixed-height stand or Pro 1.0 Height-adjustable stand:
a. Slide the release latch on the stand until you hear a click to release the stand cover.
b. Slide and lift the back cover to release it from the stand.
c. Disconnect the keyboard, mouse, network, power, and display cable from the device.
d. Pull the retention latch that secures the device to the stand chassis.
e. Lift the device from the cover.
Removing device from offset VESA mount:
a. Disconnect the keyboard, mouse, network, power, and display cable from the device.
b. Push the quick release button on the VESA mount.
c. Slide and remove the monitor arm from the offset VESA mount (U/P-series monitor).
NOTE: For E-series monitor, remove the VESA cover.
d. Remove the four screws that secure the offset VESA mount to the monitor.
e. Remove the four holders on which the offset VESA mount is mounted.
f. Lift the offset VESA mount from the monitor.
g. Remove the four screws that secure the device to the offset VESA mount.
h. Lift the device away from the offset VESA mount.
Removing device from Pro 2.0 Height-adjustable stand:
a. Press the button on the side of the stand chassis, to release the stand cover.
b. Slide and lift the back cover to release it from the stand.
c. Disconnect the keyboard, mouse, network, power, and display cable from the device.
d. Slide and release the inner bar on the lower edge of the stand cover that secures the device to the stand chassis.
e. Slide and remove the device from the cover.
f. Slide the inner bar back to the lower edge of the stand cover.
Removing device on Wall Mount:
a. For full function wall mount:
i. Unlock the wall mount module.
ii. Open the wall mount cover.
iii. Disconnect the keyboard, mouse, network, power, and display cable from the device.
iv. Snap open the wall mount bracket module from the slots on the wall mount.
v. Remove the four screws that secure the device to the wall mount bracket.
vi. Lift the device away from the wall mount bracket.
b. For simple function wall mount:
i. Unmount the wall mount bracket module from the wall.
ii. Disconnect the keyboard, mouse, network, power adapter, and display cable from the device.
iii. Remove the four screws that secure the device to the wall mount bracket.
iv. Lift the device away from the wall mount bracket.
5. Press and hold the power button while the device is unplugged to ground the system board.
NOTE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an
unpainted metal surface at the same time as touching a connector on the back of the computer.
Safety precautions
The safety precautions chapter details the primary steps to be taken before performing any disassembly instructions.
Observe the following safety precautions before you perform any installation or break/fix procedures involving disassembly or
reassembly:
●Turn off the system and all attached peripherals.
●Disconnect the system and all attached peripherals from AC power.
●Disconnect all network cables, telephone, and telecommunications lines from the system.
●Use an ESD field service kit when working inside any desktop to avoid electrostatic discharge (ESD) damage.
6Working on your computer
●After removing any system component, carefully place the removed component on an anti-static mat.
●Wear shoes with non-conductive rubber soles to reduce the chance of getting electrocuted.
Standby power
Dell products with standby power must be unplugged before you open the case. Systems that incorporate standby power are
essentially powered while turned off. The internal power enables the system to be remotely turned on (wake on LAN) and
suspended into a sleep mode and has other advanced power management features.
Unplugging, pressing and holding the power button for 15 seconds should discharge residual power in the system board.
Bonding
Bonding is a method for connecting two or more grounding conductors to the same electrical potential. This is done through
the use of a field service electrostatic discharge (ESD) kit. When connecting a bonding wire, ensure that it is connected to bare
metal and never to a painted or non-metal surface. The wrist strap should be secure and in full contact with your skin, and
ensure that you remove all jewelry such as watches, bracelets, or rings prior to bonding yourself and the equipment.
Electrostatic discharge—ESD protection
ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards,
processors, memory DIMMs, and system boards. Very slight charges can damage circuits in ways that may not be obvious, such
as intermittent problems or a shortened product life span. As the industry pushes for lower power requirements and increased
density, ESD protection is an increasing concern.
Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than
in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.
Two recognized types of ESD damage are catastrophic and intermittent failures.
●Catastrophic – Catastrophic failures represent approximately 20 percent of ESD-related failures. The damage causes
an immediate and complete loss of device functionality. An example of catastrophic failure is a memory DIMM that has
received a static shock and immediately generates a "No POST/No Video" symptom with a beep code emitted for missing or
nonfunctional memory.
●Intermittent – Intermittent failures represent approximately 80 percent of ESD-related failures. The high rate of
intermittent failures means that most of the time when damage occurs, it is not immediately recognizable. The DIMM
receives a static shock, but the tracing is merely weakened and does not immediately produce outward symptoms related to
the damage. The weakened trace may take weeks or months to melt, and in the meantime may cause degradation of memory
integrity, intermittent memory errors, etc.
The more difficult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded")
failure.
Perform the following steps to prevent ESD damage:
●Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do not
provide adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on parts
with increased sensitivity to ESD damage.
●Handle all static-sensitive components in a static-safe area. If possible, use anti-static floor pads and workbench pads.
●When unpacking a static-sensitive component from its shipping carton, do not remove the component from the anti-static
packing material until you are ready to install the component. Before unwrapping the anti-static packaging, ensure that you
discharge static electricity from your body.
●Before transporting a static-sensitive component, place it in an anti-static container or packaging.
ESD field service kit
The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main components:
anti-static mat, wrist strap, and bonding wire.
Components of an ESD field service kit
The components of an ESD field service kit are:
Working on your computer 7
●Anti-Static Mat – The anti-static mat is dissipative and parts can be placed on it during service procedures. When using an
anti-static mat, your wrist strap should be snug and the bonding wire should be connected to the mat and to any bare metal
on the system being worked on. Once deployed properly, service parts can be removed from the ESD bag and placed directly
on the mat. ESD-sensitive items are safe in your hand, on the ESD mat, in the system, or inside a bag.
●Wrist Strap and Bonding Wire – The wrist strap and bonding wire can be either directly connected between your wrist
and bare metal on the hardware if the ESD mat is not required, or connected to the anti-static mat to protect hardware that
is temporarily placed on the mat. The physical connection of the wrist strap and bonding wire between your skin, the ESD
mat, and the hardware is known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never
use wireless wrist straps. Always be aware that the internal wires of a wrist strap are prone to damage from normal wear
and tear, and must be checked regularly with a wrist strap tester in order to avoid accidental ESD hardware damage. It is
recommended to test the wrist strap and bonding wire at least once per week.
●ESD Wrist Strap Tester – The wires inside of an ESD strap are prone to damage over time. When using an unmonitored
kit, it is a best practice to regularly test the strap prior to each service call, and at a minimum, test once per week. A
wrist strap tester is the best method for doing this test. If you do not have your own wrist strap tester, check with your
regional office to find out if they have one. To perform the test, plug the wrist-strap's bonding-wire into the tester while it is
strapped to your wrist and push the button to test. A green LED is lit if the test is successful; a red LED is lit and an alarm
sounds if the test fails.
●Insulator Elements – It is critical to keep ESD sensitive devices, such as plastic heat sink casings, away from internal parts
that are insulators and often highly charged.
●Working Environment – Before deploying the ESD Field Service kit, assess the situation at the customer location. For
example, deploying the kit for a server environment is different than for a desktop or portable environment. Servers are
typically installed in a rack within a data center; desktops or portables are typically placed on office desks or cubicles. Always
look for a large open flat work area that is free of clutter and large enough to deploy the ESD kit with additional space to
accommodate the type of system that is being repaired. The workspace should also be free of insulators that can cause an
ESD event. On the work area, insulators such as Styrofoam and other plastics should always be moved at least 12 inches or
30 centimeters away from sensitive parts before physically handling any hardware components
●ESD Packaging – All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded
bags are preferred. However, you should always return the damaged part using the same ESD bag and packaging that the
new part arrived in. The ESD bag should be folded over and taped shut and all the same foam packing material should be
used in the original box that the new part arrived in. ESD-sensitive devices should be removed from packaging only at an
ESD-protected work surface, and parts should never be placed on top of the ESD bag because only the inside of the bag is
shielded. Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag.
●Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts
to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport.
ESD protection summary
It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static
mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all
insulator parts while performing service and that they use anti-static bags for transporting sensitive components.
Transporting sensitive components
When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place
these parts in anti-static bags for safe transport.
After working inside your device
About this task
After you complete any replacement procedure, ensure that you connect any external devices, cards, and cables before turning
on your computer.
Steps
1. Install the device in the stand:
Installing the device on Fixed-height stand or Pro 1.0 Height-adjustable stand:
a. Unlock the latch on the lower chassis of the stand to remove the stand cover.
b. Align and position the top side of the device to the upper chassis of the stand back cover.
8Working on your computer
c. Align the power button on the device with the slot on the stand back cover chassis.
d. Press the device until the retention latch clicks into place and secures it.
e. Connect the keyboard, mouse, network, power, and display cable to the device.
CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into
the device.
f. Slide the back cover, along with the device, into the stand until it clicks into place.
g. Lock the stand cover.
Installing the device on offset VESA mount:
a. Align the screw holes on the device to the screw holes on the offset VESA mount.
b. Install the four screws to secure the device to the offset VESA mount.
c. Align the screw holes in the offset VESA mount with the screw holes on the back cover of the monitor.
d. Install the four screws to secure the offset VESA mount to the monitor.
e. Align the tabs on the adapter that is attached to the stand, with the slots on the back of the monitor.
f. Slide the tabs on the stand adapter into its slots on the monitor.
g. Connect the keyboard, mouse, network, power, and display cable to the device.
CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into
the device.
Installing the device on Pro 2.0 Height-adjustable stand:
a. Press the button on the side of the stand chassis, to release the stand cover.
b. Slide and release the inner bar on the lower edge of the stand cover.
c. Align the vents on the device with the vents on the stand cover and slide the device in the cover.
d. Slide the inner bar back to the lower edge of the stand cover to lock the device to the cover.
e. Connect the keyboard, mouse, network, power, and display cable to the device.
CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into
the device.
f. Slide the back cover, along with the device, into the stand until it clicks into place.
g. Lock the stand cover.
Installing the device on Wall Mount:
a. For full function wall mount:
i. Align the screw holes on the device with the screw holes on the wall mount bracket.
ii. Install the four screws to secure the device to the wall mount bracket.
iii. Insert the hooks on the mounting bracket of the wall mount into the slots on the wall mount bracket module.
iv. Align and insert the hooks on the wall mount bracket module into the slots on the wall mount until it clicks into place.
v. Connect the keyboard, mouse, network, power, and display cable to the device.
CAUTION: To connect a network cable, first plug the cable into the network device and then plug it
into the device.
vi. Close the stand cover.
vii. Lock the device and the stand cover.
b. For simple function wall mount:
i. Align the screw holes on the device with the screw holes on the wall mount bracket.
ii. Install the four screws to secure the device to the wall mount bracket.
iii. Connect the keyboard, mouse, network, power, and display cable to the device.
CAUTION: To connect a network cable, first plug the cable into the network device and then plug it
into the device.
iv. Align and mount the wall mount bracket module in the screws on the wall.
2. Turn on your device.
3. If required, verify that the device works correctly by running ePSA diagnostics.
Working on your computer 9
Removing and installing components
NOTE: The images in this document may differ from your computer depending on the configuration you ordered.
Topics:
•Recommended tools
•Screw List
•Major components of your system
•Hard-drive assembly
•Hard-drive bracket
•Hard drive
•Solid-state drive in the hard-drive bay
•Solid-state drive daughter board
•Cover
•Memory module
•WLAN card
•Internal solid-state drive
•eMMC Storage module
•System fan
•Power button
•Coin-cell battery
•System board
•Heat-sink
•Replacing the chassis
Recommended tools
The procedures in this document require the following tools:
●Phillips #0 screwdriver
●Phillips #1 screwdriver
●Plastic scribe
Screw List
The following table shows the screw list and the images for different components.
Table 1. Screw Size List
Component Screw type Quantity Image
Power button M2x3 1
System board M2x3
M2x3 (captive screw)
4
1
2
10 Removing and installing components
Table 1. Screw Size List (continued)
Component Screw type Quantity Image
Hard-drive assembly (or non
Hard-drive assembly) or SSD
2230/2280 cover
M2x3 1
M.2 WLAN card M2x3.5 1
M.2 2230 Solid-state drive or
EMMC)
M2x3.5 1
M.2 (Option 2230 SSD or
2280 SSD)
M2x3.5 1
Daughter board M2x3.5 2
M.2 Standoff M3x2.4 1
Removing and installing components 11
Major components of your system
1. Cover
12 Removing and installing components
2. Memory module
3. WLAN card
4. Solid-state drive
5. System board
6. Heat-sink
7. Chassis
8. Hard-drive assembly
9. Hard-drive cover
10. Solid-state drive in the hard-drive bay
11. Solid-state daughter board
12. System fan
13. Power button
14. Coin-cell battery
NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These
parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for
purchase options.
Hard-drive assembly
Removing the hard-drive assembly
Prerequisites
1. Follow the procedure in before working inside your device.
About this task
The figure indicates the location of the hard-drive assembly module and provides a visual representation of the removal
procedure.
Removing and installing components 13
Steps
1. Remove the (M2x3) screw that secures the hard-drive assembly to the chassis.
2. Turn the hard-drive assembly to access the hard-drive cable.
3. Open the latch and disconnect the hard-drive cable from the connector on the system board.
4. Carefully unroute the hard-drive cable from the routing guide on the chassis.
NOTE: Observe the routing of the hard-drive cable inside the chassis as you remove them. Route the cable properly
when you replace the component to prevent the cable from being pinched or crimped.
5. Remove the hard-drive assembly.
Installing the hard-drive assembly
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
14 Removing and installing components
About this task
The figure indicates the location of the hard-drive assembly module and provides a visual representation of the installation
procedure.
Steps
1. Place the hard-drive assembly on the cover.
2. Route the hard-drive cable through the routing guide on the chassis.
3. Connect the hard-drive cable to the connector on the system board and close the latch to secure the cable.
4. Turn the hard-drive assembly module and align the tabs on the hard-drive assembly with the slots on the chassis.
5. Align the screw hole on the hard-drive assembly with the screw hole on the chassis.
6. Replace the M2x3 screw to secure the hard-drive assembly to the chassis.
Next steps
1. Follow the procedure in after working on your device.
Removing and installing components 15
Hard-drive bracket
Removing the hard-drive bracket
Prerequisites
1. Follow the procedure in before working inside your device.
2. Remove the hard-drive assembly.
About this task
Steps
Pull the rubber tab on the protective sleeve and lift the hard-drive module out from the hard-drive bracket.
Installing the hard-drive bracket
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
16 Removing and installing components
About this task
Steps
1. Align and place the hard drive on the bracket.
2. Gently push the hard-drive into the bracket.
Next steps
1. Install the hard-drive assembly.
2. Follow the procedure in after working on your device.
Hard drive
Removing the hard drive
Prerequisites
1. Follow the procedure in before working inside your device.
2. Remove the hard-drive assembly.
3. Remove the hard-drive bracket.
About this task
The figure indicates the location of the hard-drive module and provides a visual representation of the removal procedure.
Removing and installing components 17
Steps
1. Disconnect the hard-drive cable from the connector on the hard drive.
2. Release the protective sleeve from the hard-drive.
3. Gently pull the hard-drive out of the protective sleeve.
Installing the hard drive
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The figure indicates the location of the hard-drive module and provides a visual representation of the installation procedure.
18 Removing and installing components
Steps
1. Insert the hard drive into the protective sleeve.
NOTE: Ensure to match the mark on the protective sleeve with the hard drive PIN and connector location.
2. Pull the protective sleeves along the hard-drive edges.
3. Connect the hard-drive cable to the connector on the hard drive.
Next steps
1. Install the hard-drive bracket.
2. Install the hard-drive assembly.
3. Follow the procedure in after working on your device.
Solid-state drive in the hard-drive bay
NOTE: For systems with solid-state drive in the hard-drive bay will not support hard drive.
Removing and installing components 19
Removing the M.2 2230 solid-state drive
For systems with solid-state drive in the hard drive bay will not support hard drive.
Prerequisites
1. Follow the procedure in before working inside your device.
About this task
The figure indicates the location of the M.2 2230 solid-state drive and provides a visual representation of the removal
procedure.
Steps
1. Remove the (M2x3) screw that secures the solid-state drive cover to the chassis.
2. Turn the solid-state drive cover and remove it from the chassis to access the M.2 2230 solid-state drive.
3. Remove the (M2x3.5) screw that secures the M.2 2230 solid-state drive to the chassis.
4. Lift and remove the M.2 2230 solid-state drive from the solid-state drive slot on the daughter board.
20 Removing and installing components
Installing the M.2 2230 solid-state drive
For systems with solid-state drive in the hard drive bay will not support hard drive.
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The figure indicates the location of the M.2 2230 solid-state drive and provides a visual representation of the installation
procedure.
Steps
1. Align the notch on the M.2 2230 solid-state drive with the tab on solid-state drive connector and slide the M.2 2230
solid-state drive at an angle into the slot.
2. Replace the (M2x3.5) screw to secure the M.2 2230 solid-state drive to the chassis.
3. Turn the solid-state drive cover and align the tabs on the solid-state cover with the slots on the chassis.
4. Align the screw hole on the solid-state drive cover with the screw hole on the chassis.
5. Replace the (M2x3) screw to secure the solid-state drive cover to the chassis.
Removing and installing components 21
Next steps
1. Follow the procedure in after working on your device.
Removing the M.2 2280 solid-state drive
For systems with solid-state drive in the hard drive bay will not support hard drive.
Prerequisites
1. Follow the procedure in before working inside your device.
About this task
The figure indicates the location of the M.2 2280 solid-state drive and provides a visual representation of the removal
procedure.
Steps
1. Remove the (M2x3) screw that secures the solid-state drive cover to the chassis.
2. Turn the solid-state drive cover and remove it from the chassis to access the M.2 2280 solid-state drive.
3. Remove the (M2x3.5) screw to that secures the M.2 2280 solid-state drive to the chassis.
22 Removing and installing components
4. Lift and remove the M.2 2280 solid-state drive from the solid-state drive slot on the daughter board.
Installing the M.2 2280 solid-state drive
For systems with solid-state drive in the hard drive bay will not support hard drive.
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The figure indicates the location of the M.2 2280 solid-state drive and provides a visual representation of the installation
procedure.
Steps
1. Align the notch on the M.2 2280 solid-state drive with the tab on the daughter board and slide the M.2 2280 solid-state
drive at an angle into the slot.
2. Replace the (M2x3.5) screw to secure the M.2 2280 solid-state drive to the chassis.
3. Turn the solid-state drive cover and align the tabs on the solid-state cover with the slots on the chassis.
Removing and installing components 23
4. Align the screw hole on the solid-state drive cover with the screw hole on the chassis.
5. Replace the M2x3 screw to secure the solid-state drive cover to the chassis.
Next steps
1. Follow the procedure in after working on your device.
Solid-state drive daughter board
For systems with solid-state drive in the hard drive module will not support hard drive.
Removing the daughter board
Prerequisites
1. Follow the procedure in before working inside your device.
2. Remove the solid-state drive in the hard drive bay:
●M.2 2230 solid-state drive or
●M.2 2280 solid-state drive
About this task
The figure indicates the location of the daughter board and provides a visual representation of the removal procedure.
Steps
1. Remove the two (M2x3.5) screws that secure the solid-state drive daughter board to the chassis.
2. Disconnect the solid-state drive daughter board from the connector in the system board and lift it from the chassis.
24 Removing and installing components
Installing the solid-state drive daughter board
For systems with solid-state drive in the hard drive bay will not support the hard drive.
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The figure indicates the location of the solid-state drive daughter board and provides a visual representation of the installation
procedure.
Steps
1. Align the screw holes on the daughter board with the screw holes on the chassis.
2. Press to connect the solid-state drive daughter board to the connector on the system board.
3. Replace the (M2x3.5) screws to secure the daughter board on the chassis.
Next steps
1. Install the solid-state drive in the hard drive bay:
●M.2 2230 solid-state drive or
●M.2 2280 solid-state drive
2. Follow the procedure in after working on your device.
Cover
Removing the cover
Prerequisites
1. Follow the procedure in before working inside your device.
Removing and installing components 25
About this task
The figure indicates the location of the cover and provides a visual representation of the removal procedure.
Steps
Slide and lift the cover to release it from the chassis.
Installing the cover
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The figure indicates the location of the cover and provides a visual representation of the installation procedure.
26 Removing and installing components
Steps
1. Align the tabs on the cover with the slots on the chassis.
2. Slide the cover until it clicks into place.
Next steps
1. Follow the procedure in after working on your device.
Memory module
Removing the memory module
Prerequisites
1. Follow the procedure in before working inside your device.
2. Remove the cover.
Removing and installing components 27
About this task
The figure indicates the location of the memory module and provides a visual representation of the removal procedure.
Steps
1. Lift the absorber above the memory module.
2. Gently pry the retention clips away from the memory module until the memory module pops up.
3. Slide and remove the memory module from the memory-module slot on the system board.
Installing the memory module
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The figure indicates the location of the memory module and provides a visual representation of the installation procedure.
28 Removing and installing components
Steps
1. Lift the absorber above the memory-module slot, and align the notch on the memory module with the tab on the memory-
module slot.
2. Slide the memory module firmly into the slot at an angle.
3. Press the memory module down until it clicks into place.
NOTE: If you do not hear the click, remove the memory module and reinstall it.
4. Lower the absorber above the memory module.
Next steps
1. Install the cover.
2. Follow the procedure in after working on your device.
Removing and installing components 29
WLAN card
Removing the WLAN card
Prerequisites
1. Follow the procedure in before working inside your device.
2. Remove the cover.
About this task
The figure indicates the location of the WLAN card and provides a visual representation of the removal procedure.
Steps
1. Remove the (M2x3.5) screw that secures the WLAN bracket to the system board.
2. Slide and lift the WLAN bracket.
3. Disconnect the WLAN antenna cables from the WLAN card.
4. Slide and remove the WLAN card from the WLAN connector on the system board.
30 Removing and installing components
Installing the WLAN card
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The figure indicates the location of the WLAN card and provides a visual representation of the installation procedure.
Steps
1. Connect the WLAN antenna cables to the WLAN card.
The following table provides the antenna-cable color scheme for the WLAN card of your computer.
Table 2. Antenna-cable color scheme
Connectors on the wireless card Antenna-cable color
Main (white triangle) White
Auxiliary (black triangle) Black
2. Align and place the WLAN card bracket to secure the WLAN antenna cables to the WLAN card.
3. Align the notch on the WLAN card with the WLAN connector and insert the WLAN card at an angle into the WLAN card slot.
Removing and installing components 31
4. Replace the (M2x3.5) screw to secure the WLAN card to the system board.
Next steps
1. Install the cover.
2. Follow the procedure in after working on your device.
Internal solid-state drive
Removing the solid-state drive
Prerequisites
1. Follow the procedure in before working inside your device.
2. Remove the cover.
About this task
The figure indicates the location of the M.2 2230 solid-state drive and provides a visual representation of the removal
procedure.
32 Removing and installing components
Steps
1. Remove the (M2x3.5) screw that secures the solid-state drive module to the connector on the system board.
2. Slide the solid-state drive module out from the M.2 slot.
3. Peel the solid-state drive thermal pad from the system board.
Installing the solid-state drive
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The figure indicates the location of the M.2 2230 solid-state drive and provides a visual representation of the installation
procedure.
Steps
1. Align and adhere the SSD thermal pad in the mark on the system board.
Removing and installing components 33
NOTE: Check the adhesive direction before adhering it to the system board.
2. Align the notch on the solid-state drive module with the connector on the system board and slide the solid-state drive at an
angle into the slot.
3. Replace the (M2x3.5) screw to secure the solid-state drive module to the system board.
Next steps
1. Install the cover.
2. Follow the procedure in after working on your device.
eMMC Storage module
For computers with eMMC module in M.2 2230 SSD slot.
Removing the eMMC storage module
Prerequisites
1. Follow the procedure in before working inside your device.
2. Remove the cover.
About this task
The figure indicates the location of the eMMC storage module and provides a visual representation of the removal procedure.
Steps
1. Remove the (M2x3.5) screw that secures the eMMC storage module to the connector on the system board.
2. Slide the eMMC storage module at an angle out from the slot.
34 Removing and installing components
Installing the eMMC storage module
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The figure indicates the location of the eMMC storage module and provides a visual representation of the installation procedure.
Steps
1. Align the notch on the eMMC storage module with the connector on the system board and slide the eMMC storage module
at an angle into the slot.
2. Replace the (M2x3.5) screw to secure the eMMC storage module to the system board.
Next steps
1. Install the cover.
2. Follow the procedure in after working on your device.
System fan
Removing the system fan
Prerequisites
1. Follow the procedure in before working inside your device.
2. Remove the cover.
About this task
The figure indicates the location of the system fan and provides a visual representation of the removal procedure.
Removing and installing components 35
Steps
1. Release the system fan from the retention tab on the fan tray.
2. Disconnect the system fan cable from the connector on the system board.
3. Slide the system fan out from the guiding rails on the heat-sink bracket.
Installing the system fan
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The figure indicates the location of the system fan and provides a visual representation of the installation procedure.
36 Removing and installing components
Steps
1. Connect the system fan cable to the connector on the system board.
2. Align the tabs on the system fan with the guiding rails on the heat-sink bracket.
3. Press the system fan down into the fan tray until it clicks into place.
Next steps
1. Install the cover.
2. Follow the procedure in after working on your device.
Power button
Removing the power button
Prerequisites
1. Follow the procedure in before working inside your device.
2. Remove the cover.
3. Remove the system fan.
About this task
The figure indicates the location of the power button and provides a visual representation of the removal procedure.
Removing and installing components 37
Steps
1. Disconnect the power-button cable from the connector on the system board.
2. Unroute the power-button cable from the routing guide.
NOTE: Observe the routing of the power-button cable inside the chassis as you remove them. Route the cable properly
when you replace the component to prevent the cable from being pinched or crimped.
3. Remove the (M2x3) screw that secures the power button to the chassis.
4. Lift the power button out of the chassis.
Installing the power button
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The figure indicates the location of the power button and provides a visual representation of the installation procedure.
38 Removing and installing components
Steps
1. Place the power button into the slot on the chassis.
2. Replace the (M2x3) screw to secure the power button to the chassis.
3. Route the power button cable through the routing guides on the chassis.
4. Connect the power-button cable to the connector on the system board.
Next steps
1. Install the system fan.
2. Install the cover.
3. Follow the procedure in after working on your device.
Removing and installing components 39
Coin-cell battery
Removing the coin-cell battery
Prerequisites
1. Follow the procedure in before working inside your device.
2. Remove the cover.
3. Remove the system fan.
About this task
The figure indicates the location of the coin-cell battery and provides a visual representation of the removal procedure.
Steps
1. Disconnect the coin-cell battery cable from the connector on the system board.
2. Unroute the coin-cell battery cable from the routing guide.
40 Removing and installing components
NOTE: Observe the routing of the coin-cell battery cable inside the chassis as you remove them. Route the cable
properly when you replace the component to prevent the cable from being pinched or crimped.
3. Release the coin-cell retention clip from the securing hook and turn the clip to the other side to access the coin-cell battery.
4. Lift the coin-cell battery.
Installing the coin-cell battery
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The figure indicates the location of the coin-cell battery and provides a visual representation of the installation procedure.
Steps
1. Place the coin-cell battery in the slot on the chassis.
2. Close the coin-cell retention clip to secure the coin-cell battery.
3. Secure the coin-cell retention clip to the hook.
Removing and installing components 41
4. Route the coin-cell battery cable through the routing guide.
5. Connect the coin-cell battery cable to the connector on the system board.
Next steps
1. Install the system fan.
2. Install the cover.
3. Follow the procedure in after working on your device.
System board
Removing the system board
Prerequisites
1. Follow the procedure in before working inside your device.
2. Remove the hard-drive assembly.
NOTE: For systems configured with solid-state drive in the hard-drive bay
●Remove the M.2 2280 solid-state drive/M.2 2230 solid-state drive.
●Remove the solid-state drive daughter board.
3. Remove the cover.
4. Remove the system fan.
5. Remove the WLAN card.
6. Remove the solid-state drive.
7. Remove the memory module.
About this task
The figure indicates the location of the system board and provides a visual representation of the removal procedure.
42 Removing and installing components
Steps
1. Disconnect the power-button cable and the coin-cell battery cable from the connectors on the system board.
2. Unroute the power-button cable and the coin-cell battery cable from the routing guides.
3. Unroute the WLAN antenna cables from the routing guides.
NOTE: Observe the routing of the WLAN antenna cables inside the chassis as you remove them. Route these cables
properly when you replace the component to prevent the cables from being pinched or crimped.
4. Loosen the (M2x3) captive screw and remove the four (M2x3) screws that secure the system board to the chassis.
5. Slightly lift and slide the system board out of the chassis.
NOTE: The system board is removed along with the heat-sink connected to it.
Installing the system board
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The figure indicates the location of the system board and provides a visual representation of the installation procedure.
Removing and installing components 43
Steps
1. Align the connectors on the system board with the connector slots on the chassis.
NOTE: The system board is installed along with the heat-sink connected to it.
2. Gently slide the system board into the chassis.
44 Removing and installing components
3. Tighten the (M2x3) captive screw and replace the four (M2x3) screws to secure the system board to the chassis.
4. Route the power-button cable and the coin-cell battery cable through the routing guides.
5. Connect the power-button cable and the coin-cell battery cable to the connectors on the system board.
6. Route the WLAN antenna cables through the routing guides.
NOTE: The antennas should be aligned with the notches in the system board and the cable routing should not be over
the system board QR code.
Next steps
1. Install the solid-state drive.
2. Install the memory module.
3. Install the WLAN card.
4. Install the system fan.
5. Install the cover.
6. Install the hard-drive assembly.
NOTE: For systems configured with solid-state drive in the hard-drive bay
●Install the daughter board.
●Install the M.2 2280 solid-state drive/M.2 2230 solid-state drive.
7. Follow the procedure in after working on your device.
Heat-sink
Removing the heat-sink
Prerequisites
1. Follow the procedure in before working inside your device.
2. Remove the hard-drive assembly.
NOTE: For systems configured with solid-state drive in the hard-drive bay
●Remove the M.2 2280 solid-state drive/M.2 2230 solid-state drive.
●Remove the solid-state drive daughter board.
3. Remove the cover.
4. Remove the system fan.
5. Remove the WLAN card.
6. Remove the solid-state drive.
7. Remove the memory module.
8. Remove the system board.
About this task
The figure indicates the location of the heat-sink assembly and provides a visual representation of the removal procedure.
Removing and installing components 45
Steps
1. In sequential order (as indicated on the heat sink), loosen the four captive screws that secure the heat sink to the system
board.
2. Lift the heat-sink away from the system board.
Installing the heat-sink
Prerequisites
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The figure indicates the location of the heat-sink and provides a visual representation of the installation procedure.
46 Removing and installing components
Steps
1. Align the screws on the heat-sink with the screw holes on the system board.
2. In sequential order (as indicated on the heat sink), tighten the four captive screws that secure the heat sink to the system
board.
Next steps
1. Install the system board.
2. Install the solid-state drive
3. Install the memory module.
4. Install the WLAN card.
5. Install the system fan.
6. Install the cover.
7. Install the hard-drive assembly.
NOTE: For systems configured with solid-state drive in the hard-drive bay
●Install the daughter board.
●Install the M.2 2280 solid-state drive in hard-drive bay/M.2 2230 solid-state drive in hard-drive bay.
8. Follow the procedure in after working on your device.
Removing and installing components 47
Replacing the chassis
Prerequisites
1. Follow the procedure in before working inside your device.
2. Remove the hard-drive assembly.
NOTE: For systems with solid-state drive module in hard-drive bay
●Remove the M.2 2280 solid-state drive in hard-drive bay/M.2 2230 solid-state drive in hard-drive bay.
●Remove the daughter board.
3. Remove the cover.
4. Remove the system fan.
5. Remove the WLAN card.
6. Remove the solid-state drive.
7. Remove the power button
8. Remove the memory module.
9. Remove the coin-cell battery.
10. Remove the system board.
About this task
After removing the above components, we are left with the chassis.
48 Removing and installing components
Software
This chapter details the supported operating systems along with instructions on how to install the drivers.
Topics:
•Downloading Windows drivers
Downloading Windows drivers
Steps
1. Turn on the .
2. Go to Dell.com/support.
3. Click Product Support, enter the Service Tag of your , and then click Submit.
NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your model.
4. Click Drivers and Downloads.
5. Select the operating system installed on your .
6. Scroll down the page and select the driver to install.
7. Click Download File to download the driver for your .
8. After the download is complete, navigate to the folder where you saved the driver file.
9. Double-click the driver file icon and follow the instructions on the screen.
3
Software 49
System setup
CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program.
Certain changes can make your computer work incorrectly.
NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen
information for future reference.
Use the BIOS Setup program for the following purposes:
●Get information about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive.
●Change the system configuration information.
●Set or change a user-selectable option, such as the user password, type of hard drive installed, and enabling or disabling
base devices.
Topics:
•BIOS overview
•Entering BIOS setup program
•Navigation keys
•Boot Sequence
•System setup options
•Updating the BIOS in Windows
•System and setup password
•Clearing BIOS (System Setup) and System passwords
BIOS overview
The BIOS manages data flow between the computer's operating system and attached devices such as hard disk, video adapter,
keyboard, mouse, and printer.
Entering BIOS setup program
About this task
Turn on (or restart) your computer and press F2 immediately.
Boot menu
Press <F12> when the Dell logo appears to initiate a one-time boot menu with a list of the valid boot devices for the system.
Diagnostics and BIOS Setup options are also included in this menu. The devices listed on the boot menu depend on the bootable
devices in the system. This menu is useful when you are attempting to boot to a particular device or to bring up the diagnostics
for the system. Using the boot menu does not make any changes to the boot order stored in the BIOS.
The options are:
●UEFI Boot:
○Windows Boot Manager
●Other Options:
○BIOS Setup
○BIOS Flash Update
○Diagnostics
○Change Boot Mode Settings
4
50 System setup
Navigation keys
NOTE: For most of the System Setup options, changes that you make are recorded but do not take effect until you restart
the system.
Keys Navigation
Up arrow Moves to the previous field.
Down arrow Moves to the next field.
Enter Selects a value in the selected field (if applicable) or follow the link in the field.
Spacebar Expands or collapses a drop-down list, if applicable.
Tab Moves to the next focus area.
Esc Moves to the previous page until you view the main screen. Pressing Esc in the main screen displays a
message that prompts you to save any unsaved changes and restarts the system.
Boot Sequence
Boot sequence enables you to bypass the System Setup–defined boot device order and boot directly to a specific device (for
example: optical drive or hard drive). During the Power-on Self-Test (POST), when the Dell logo appears, you can:
●Access System Setup by pressing F2 key
●Bring up the one-time boot menu by pressing F12 key.
The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options
are:
●Removable Drive (if available)
●STXXXX Drive
NOTE: XXXX denotes the SATA drive number.
●Optical Drive (if available)
●SATA Hard Drive (if available)
●Diagnostics
NOTE: Choosing Diagnostics, displays the SupportAssist screen.
The boot sequence screen also displays the option to access the System Setup screen.
System setup options
NOTE: Depending on your system and its installed devices, the items that are listed in this section may or may not appear.
Table 3. System setup options—System information menu
Overview
BIOS Version Displays the BIOS version number.
Service Tag Displays the Service Tag of the system.
Asset Tag Displays the Asset Tag of the system.
Manufacture Date Displays the manufacture date of the system.
Ownership Date Displays the ownership date of the system.
Express Service Code Displays the express service code of the system.
Ownership Tag Displays the Ownership Tag of the system.
Signed Firmware Update Displays whether the Signed Firmware Update is enabled on your system.
System setup 51
Table 3. System setup options—System information menu (continued)
Overview
Processor Information
Processor Type Displays the processor type.
Maximum Clock Speed Displays the maximum processor clock speed.
Minimum Clock Speed Displays the minimum processor clock speed.
Current Clock Speed Displays the current processor clock speed.
Core Count Displays the number of cores on the processor.
Processor ID Displays the processor identification code.
Processor L2 Cache Displays the processor L2 Cache size.
Processor L3 Cache Displays the processor L3 Cache size.
Microcode Version Displays the microcode version.
Intel Hyper-Threading Capable Displays whether the processor is Hyper-Threading (HT) capable.
64-Bit Technology Displays whether 64-bit technology is used.
Memory Information
Memory Installed Displays the total system memory installed.
Memory Available Displays the total system memory available.
Memory Speed Displays the memory speed.
Memory Channel Mode Displays single or dual channel mode.
Memory Technology Displays the technology that is used for the memory.
DIMM SLOT1 Displays the memory in SLOT1
DIMM SLOT2 Displays the memory in SLOT2
Devices Information
Video Controller Displays the video controller type of the system.
Video Memory Displays the video memory information of the system.
Wi-Fi Device Displays the wireless device information of the system.
Native Resolution Displays the native resolution of the system.
Video BIOS Version Displays the video BIOS version of the system.
Audio Controller Displays the audio controller information of the system.
Bluetooth Device Displays the Bluetooth device information of the system.
LOM MAC Address Displays the LAN On Motherboard (LOM) MAC address of the system.
Pass Through MAC Address Displays the pass through MAC address of the system.
Cellular Device Displays the M.2 PCIe SSD information of the system.
Table 4. System setup options—Boot Configuration menu
Boot Configuration
Boot Sequence
Boot mode Displays the boot mode.
Boot Sequence Displays the boot sequence.
Secure Boot
Enable Secure Boot Enable or disable the secure boot feature.
By default, the option is not enabled.
52 System setup
Table 4. System setup options—Boot Configuration menu (continued)
Boot Configuration
Secure Boot Mode Enable or disable to change the secure boot mode options.
By default, the Deployed Mode is enabled.
Expert Key Management
Enable Custom Mode Enable or disable custom mode.
By default, the custom mode option is not enabled.
Custom Mode Key Management Select the custom values for expert key management.
Table 5. System setup options—Integrated Devices menu
Integrated Devices
Date/Time Displays the current date in MM/DD/YYYY format and current time in
HH:MM:SS AM/PM format.
Audio
Enable Audio Enable or disable the integrated audio controller.
By default, the option is enabled.
USB/Thunderbolt Configuration ●Enable or disable booting from USB mass storage devices that are
connected to external USB ports.
By default, the Enable Rear USB Ports and Enable Side USB Ports
options are enabled.
●Enable or disable booting from USB mass storage devices such as external
hard drive, optical drive, and USB drive.
By default, the Enable USB Boot Support option is enabled.
Side USB Configuration Enable or disable the individual USB ports.
By default, the Side Port 1(Near DP and Side Port 2 options are selected.
NOTE: USB keyboard and mouse always work in the BIOS setup
irrespective of this settings.
Rear USB Configuration Enable or disable the individual USB ports.
By default, all the options (Rear Port 1(UP), Rear Port 2(Down) and Rear
Port 3(Type C))are selected.
NOTE: USB keyboard and mouse always work in the BIOS setup
irrespective of this settings.
Table 6. System setup options—Storage menu
Storage
SATA/NVMe Operation
SATA/NVMe Operation Set the operating mode of the integrated storage device controller.
By default, the RAID On option is enabled.
Storage interface
Port Enablement This page allows you to enable the onboard drives.
By default, all the options are enabled.
SMART Reporting
Enable SMART Reporting Enable or disable Self-Monitoring, Analysis, and Reporting Technology
(SMART) during system startup.
System setup 53
Table 6. System setup options—Storage menu (continued)
Storage
By default, the Enable SMART Reporting option is not enabled.
Drive Information
SATA-1
Type Displays the SATA type information of the system.
Device Displays the SATA device information of the system.
M.2 PCIe SSD
Type Displays the M.2 PCIe SSD type information of the system.
Device Displays the M.2 PCIe SSD device information of the system.
PCIe M.2 eMMC
Type Displays the PCIe M.2 eMMC type information of the system.
Device Displays the PCIe M.2 eMMC device information of the system.
Table 7. System setup options—Display menu
Display
Primary Display
Video Primary Display This field determines which video controller will become the primary display
when multiple controllers are available in the system.
By default, Auto option is enabled.
Full Screen Logo Enable or disable full screen logo.
By default, the option is not enabled.
Table 8. System setup options—Connection menu
Connection
Network Controller Configuration
Integrated NIC If enabled, UEFI networking protocols are installed and available, allowing pre-
OS and early OS networking features to use any enabled NIC's. This may be
used without PXE turned on.
By default, Enabled with PXE option is enabled.
Wireless Device Enable
WLAN Enable or disable the internal WLAN device
By default, the option enabled.
Bluetooth Enable or disable the internal Bluetooth device
By default, the option enabled.
Enable UEFI Network Stack Enable or disable UEFI Network Stack and controls the on-board LAN
Controller.
By default, the Enable UEFI Network Stack option is enabled.
HTTPs Boot Feature
HTTPs Boot Enable or disable the HTTPs Boot feature.
By default, the HTTPs Boot option is enabled.
54 System setup
Table 9. System setup options—Power menu
Power
USB Wake Support
Enable USB Wake Support When enabled, connecting Dell USB devices will wake the system from
standby.
By default, the option is enabled.
AC Behaviour
AC Recovery Allows to determine what happens when AC power is restored after an
unexpected loss of AC power.
By default, the Power Off option is enabled.
Active State Power Management
Aspm Enable the Active State Power Management (ASPM) level.
By default, the Auto option is enabled.
Block Sleep Enables to block entering sleep (S3) mode in the operating system.
By default, the Block Sleep option is disabled.
Deep Sleep Control Allows to conserve more power while in Shutdown (SS) or Hibernate (S4)
mode.
By default, the Enabled in S4 and SS option is enabled.
Fan Control Override Determines the speed of the fan.
By default, the option is disabled.
Intel Speed Shift Technology Enable or disable the Intel speed shift technology support.
By default, the Intel Speed Shift Technology option is enabled.
Table 10. System setup options—Security menu
Security
TPM 2.0 Security
TPM 2.0 Security On Enable or disable TPM 2.0 security options.
By default, the TPM 2.0 Security On option is enabled.
Attestation Enable Enables to control whether the Trusted Platform Module (TPM) Endorsement
Hierarchy is available to the operating system.
By default, the Attestation Enable option is enabled.
Key Storage Enable Enables to control whether the Trusted Platform Module (TPM) Storage
Hierarchy is available to the operating system.
By default, the Key Storage Enable option is enabled.
SHA-256 BIOS and the TPM will use the SHA-256 hash algorithm to extend
measurements into the TPM PCRs during BIOS boot.
By default, the SHA-256 option is enabled.
Clear Enables to clear the TPM owner information and returns the TPM to the
default state.
By default, the Clear option is disabled.
PPI ByPass for Clear Commands Controls the TPM Physical Presence Interface (PPI).
By default, the PPI ByPass for clear Commands option is disabled.
Intel Total Memory Encryption
System setup 55
Table 10. System setup options—Security menu (continued)
Security
Total Memory Encryption Enable or disable you to protect memory from physical attacks including freeze
spray, probing DDR to read the cycles, and others.
By default, the Total Memory Encryption option is disabled.
Chassis intrusion Controls the chassis intrusion feature.
By default, the Disabled option is enabled.
Clear Intrusion By default, the option is disabled.
Chassis Intrusion Reset Resets the chassis intrusion.
By default, the option is disabled.
SMM Security Mitigation Enable or disable SMM Security Mitigation.
By default, the option is enabled.
Data Wipe on Next Boot
Start Data Wipe Enable or disable the data wipe on next boot.
By default, the option is disabled.
Absolute Enable or disable or permanently disable the BIOS module interface of the
optional Absolute Persistence Module service from Absolute software.
By default, the option is enabled.
UEFI Boot Path Security Controls whether the system will prompt the user to enter the admin password
(if set) when booting to a UEFI boot device from the F12 boot menu.
By default, the Always Except Internal HDD option is enabled.
Table 11. System setup options—Passwords menu
Passwords
Admin Password Set, change, or delete the administrator password.
System Password Set, change, or delete the system password.
Internal HDD-1 Password Set, change, or delete the Internal HDD-1 password
NVMe SSD0 Set, change, or delete the NVMe SSD0 password.
Password Configuration
Upper Case Letter Reinforces password must have at least one upper case letter.
By default, the option is enabled.
Lower Case Letter Reinforces password must have at least one lower case letter.
By default, the option is enabled.
Digit Reinforces password must have at least one digit.
By default, the option is enabled.
Special Character Reinforces password must have at least one special character.
By default, the option is enabled.
Minimum Characters Set the minimum characters allowed for password.
Password Bypass When enabled, this always prompts for system and internal hard drive
passwords when powered on from the off state.
By default, the Disabled option is selected.
Password Changes
56 System setup
Table 11. System setup options—Passwords menu (continued)
Passwords
Enable Non-Admin Password Changes Enable or disable to change system and hard drive password without the need
for admin password.
By default, the option is disabled.
Admin Setup Lockout
Enable Admin Setup Lockout Enables administrators control over how their users can or cannot access BIOS
setup.
By default, the option is disabled.
Master Password Lockout
Enable Master Password Lockout When enabled, this disables the master password support.
By default, the option is disabled.
Allow Non-Admin PSID Revert
Enable Allow Non-Admin PSID Revert Controls access to the Physical Security ID (PSID) revert of NVMe hard-drives
from the Dell Security Manager prompt.
By default, the option is disabled.
Table 12. System setup options—Update, Recovery menu
Update, Recovery
UEFI Capsule Firmware Updates Enable or disable BIOS updates through UEFI capsule update packages.
By default, the option is enabled.
BIOS Recovery from Hard Drive Enables the user to recover from certain corrupted BIOS conditions from a
recovery file on the user primary hard drive or an external USB key.
By default, the option is enabled.
BIOS Downgrade
Allow BIOS Downgrade Enable or disable the flashing of the system firmware to previous revision is
blocked.
By default, the option is enabled.
SupportAssist OS Recovery Enable or disable the boot flow for SupportAssist OS Recovery tool in the
event of certain system errors.
By default, the option is enabled.
BIOSConnect Enable or disable cloud Service operating system recovery if the main operating
system fails to boot with the number of failures equal to or greater than the
value specified by the Auto operating system Recovery Threshold setup option
and local Service operating system does not boot or is not installed.
By default, the option is enabled.
Dell Auto operating system Recovery
Threshold
Controls the automatic boot flow for SupportAssist System Resolution Console
and for Dell operating system Recovery Tool.
By default, the threshold value is set to 2.
Table 13. System setup options—System Management menu
System Management
Service Tag Display the Service Tag of the system.
Asset Tag Create a system Asset Tag.
Anable Watchdog Timer
System setup 57
Table 13. System setup options—System Management menu (continued)
System Management
Watchdog Timer Support Enable or disable the Watchdog Timer Feature.
By default, the option is disabled.
Wake on LAN
Wake on LAN Enable or disable the system to power on by special LAN signals when it
receives a wakeup signal from the WLAN.
By default, the Disabled option is selected.
Auto on Time Enable to set the system to turn on automatically every day or on a preselected
date and time. This option can be configured only if the Auto On Time is set to
Everyday, Weekdays, or Selected Days.
By default, the option is disabled.
Intel AMT Capability
Enable Intel AMT Capability By default Restrict MEBx Access option is enabled.
MEBx Hotkey
Enable MEBx Hotkey When enabled, this allows the use of Ctrl+P hotkey to access MEBx.
By default OFF option is disabled.
USB Provision
Enable USB Provision Intel AMT can be provisioned using the local provisioning file using a USB
storage device.
By default OFF option is disabled.
Table 14. System setup options—Keyboard menu
Keyboard
Keyboard Errors
Enable Keyboard Error Detection Allows keyboard related errors to be reported when the system boots.
By default, the option is enabled.
Device Configuration Hotkey Access Manages whether you can access device configuration screens through
hotkeys during system startup.
By default, the option is enabled.
Table 15. System setup options—Pre-boot Behavior menu
Pre-boot Behavior
Adapter Warnings
Enable Adapter Warnings Enable or disable the warning messages during boot when the adapters with
less power capacity are detected.
By default, the option is enabled.
Warning and Errors Enable or disable the action to be done when a warning or error is encountered.
By default, the Prompt on Warnings and Errors option is enabled.
USB-C Warnings
Enable Dock Warning Messages By default, the option is enabled.
Fastboot Enable to set the speed of the boot process.
By default, the Minimal option is enabled.
58 System setup
Table 15. System setup options—Pre-boot Behavior menu (continued)
Pre-boot Behavior
Extend BIOS POST Time Set the BIOS POST time.
By default, the 0 seconds option is enabled.
MAC Address Pass-Through Replaces the external NIC MAC address with the selected MAC address from
the system.
By default, the System Unique MAC Address option is enabled.
Table 16. System setup options—Virtualization menu
Virtualization
Intel Virtualization Technology
Enable Intel Virtualization Technology
(VT)
Specify whether a Virtual Machine Monitor (VMM) can use the additional
hardware capabilities that are provided by Intel Virtualization Technology.
By default, the option is enabled.
VT for Direct I/O Specify whether a Virtual Machine Monitor (VMM) can use the additional
hardware capabilities that are provided by Intel Virtualization Technology for
Direct I/O.
By default, the option is enabled.
Table 17. System setup options—Performance menu
Performance
Multi Core Support
Active Cores Enables to change the number of CPU cores available to the operating system.
By default, the All Cores option is enabled.
Intel SpeedStep
Enable Intel SpeedStep Technology Enables the system to dynamically adjust processor voltage and core
frequency, decreasing average power consumption and heat production.
By default, the option is enabled.
C-States Control
Enable C-State Control Enable or disable additional processor sleep states.
By default, the option is enabled.
Intel Turbo Boost Technology
Enable Intel Turbo Boost Technology Enable or disable Intel TurboBoost mode of the processor.
By default, the option is enabled.
Intel Hyper-Threading Technology
Enable Intel Hyper-Threading Technology Enable or disable Hyper-Threading in the processor.
By default, the option is enabled.
Dynamic Tuning:Machine Learning
Enable Dynamic Tuning:Machine Learning Enables the operating system capability to enhance dynamic power tuning
capabilities based on detected workloads.
By default, the option is disabled.
System setup 59
Table 18. System setup options—System Logs menu
System Logs
BIOS Event Log
Clear Bios Event Log Display BIOS events.
By default, the Keep option is enabled.
Updating the BIOS in Windows
Prerequisites
It is recommended to update your BIOS (System Setup) when you replace the system board or if an update is available.
About this task
NOTE: If BitLocker is enabled, it must be suspended prior to updating the system BIOS, and then re enabled after the BIOS
update is completed.
Steps
1. Restart the computer.
2. Go to Dell.com/support.
●Enter the Service Tag or Express Service Code and click Submit.
●Click Detect Product and follow the instructions on screen.
3. If you are unable to detect or find the Service Tag, click Choose from all products.
4. Choose the Products category from the list.
NOTE: Choose the appropriate category to reach the product page.
5. Select your computer model and the Product Support page of your computer appears.
6. Click Get drivers and click Drivers and Downloads.
The Drivers and Downloads section opens.
7. Click Find it myself.
8. Click BIOS to view the BIOS versions.
9. Identify the latest BIOS file and click Download.
10. Select your preferred download method in the Please select your download method below window, click Download File.
The File Download window appears.
11. Click Save to save the file on your computer.
12. Click Run to install the updated BIOS settings on your computer.
Follow the instructions on the screen.
Updating BIOS on systems with BitLocker enabled
CAUTION: If BitLocker is not suspended before updating the BIOS, the next time you reboot the system it
will not recognize the BitLocker key. You will then be prompted to enter the recovery key to progress and the
system will ask for this on each reboot. If the recovery key is not known this can result in data loss or an
unnecessary operating system re-install. For more information on this subject, see Knowledge Article: https://
www.dell.com/support/article/sln153694
60 System setup
Updating your system BIOS using a USB flash drive
About this task
If the computer cannot load into Windows but there is still a need to update the BIOS, download the BIOS file using another
computer and save it to a bootable USB flash drive.
NOTE: You must use a bootable USB flash drive. For more information, see the knowledge base article SLN143196.
Steps
1. Download the BIOS update .exe file to another computer.
2. Copy the .exe file onto the bootable USB flash drive.
3. Insert the USB flash drive into the computer that requires the BIOS update.
4. Restart the computer and press F12 when the Dell logo appears to display the One Time Boot Menu.
5. Using arrow keys, select USB Storage Device and press Enter.
6. The computer restarts to a Diag C:\> prompt.
7. Run the file by typing the complete filename and press Enter.
8. The BIOS Update Utility is displayed. Follow the on-screen instructions.
Figure 1. DOS BIOS Update Screen
System and setup password
Table 19. System and setup password
Password type Description
System password Password that you must enter to log on to your system.
Setup password Password that you must enter to access and make changes to
the BIOS settings of your computer.
You can create a system password and a setup password to secure your computer.
CAUTION: The password features provide a basic level of security for the data on your computer.
CAUTION: Anyone can access the data stored on your computer if it is not locked and left unattended.
System setup 61
NOTE: System and setup password feature is disabled.
Assigning a system setup password
Prerequisites
You can assign a new System or Admin Password only when the status is in Not Set.
About this task
To enter the system setup, press F2 immediately after a power-on or reboot.
Steps
1. In the System BIOS or System Setup screen, select Security and press Enter.
The Security screen is displayed.
2. Select System/Admin Password and create a password in the Enter the new password field.
Use the following guidelines to assign the system password:
●A password can have up to 32 characters.
●The password can contain the numbers 0 through 9.
●Only lower case letters are valid, upper case letters are not allowed.
●Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`).
3. Type the system password that you entered earlier in the Confirm new password field and click OK.
4. Press Esc and a message prompts you to save the changes.
5. Press Y to save the changes.
The computer reboots.
Deleting or changing an existing system setup password
Prerequisites
Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing
System and Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is
Locked.
About this task
To enter the System Setup, press F2 immediately after a power-on or reboot.
Steps
1. In the System BIOS or System Setup screen, select System Security and press Enter.
The System Security screen is displayed.
2. In the System Security screen, verify that Password Status is Unlocked.
3. Select System Password, alter or delete the existing system password and press Enter or Tab.
4. Select Setup Password, alter or delete the existing setup password and press Enter or Tab.
NOTE: If you change the System and/or Setup password, re enter the new password when prompted. If you delete the
System and Setup password, confirm the deletion when prompted.
5. Press Esc and a message prompts you to save the changes.
6. Press Y to save the changes and exit from System Setup.
The computer restarts.
62 System setup
Clearing BIOS (System Setup) and System passwords
About this task
NOTE: To conduct a BIOS and System password reset, you must call the Dell Tech Support number in your region.
Steps
1. Key in your computer's service tag number into the locked BIOS/system setup screen.
2. Convey the code generated to the Dell Tech Support agent.
3. The Dell Tech Support agent will provide a 32 character Master System Password that can be used to access the locked
BIO/system setup.
System setup 63
Troubleshooting
Topics:
•Dell SupportAssist Pre-boot System Performance Check diagnostics
•WiFi power cycle
•Diagnostic LED
Dell SupportAssist Pre-boot System Performance
Check diagnostics
About this task
SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell
SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS
internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to:
●Run tests automatically or in an interactive mode
●Repeat tests
●Display or save test results
●Run thorough tests to introduce additional test options to provide extra information about the failed device(s)
●View status messages that inform you if tests are completed successfully
●View error messages that inform you of problems encountered during testing
NOTE: Some tests for specific devices require user interaction. Always ensure that you are present at the computer
terminal when the diagnostic tests are performed.
For more information, see Resolve Hardware Issues With Built-in and Online Diagnostics (SupportAssist ePSA, ePSA or PSA
Error Codes) .
Running the SupportAssist Pre-Boot System Performance Check
Steps
1. Turn on your computer.
2. As the computer boots, press the F12 key as the Dell logo appears.
3. On the boot menu screen, select the Diagnostics option.
4. Click the arrow at the bottom left corner.
Diagnostics front page is displayed.
5. Click the arrow in the lower-right corner to go to the page listing.
The items detected are listed.
6. To run a diagnostic test on a specific device, press Esc and click Yes to stop the diagnostic test.
7. Select the device from the left pane and click Run Tests.
8. If there are any issues, error codes are displayed.
Note the error code and validation number and contact Dell.
5
64 Troubleshooting
WiFi power cycle
About this task
If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be
performed. The following procedure provides the instructions on how to conduct a WiFi power cycle:
NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device.
Steps
1. Turn off your computer.
2. Turn off the modem.
3. Turn off the wireless router.
4. Wait for 30 seconds.
5. Turn on the wireless router.
6. Turn on the modem.
7. Turn on your computer.
Diagnostic LED
Instead of beep codes, errors are indicated by the bicolor Battery Charge/Status LED. A specific blink pattern is followed by
flashing a pattern of flashes in amber, followed by white. The pattern then repeats.
NOTE: The diagnostic pattern consists of a two-digit number being represented by a first group of LED blinks (1 through 9)
in amber, followed by a 1.5 s pause with the LED off, and then a second group of LED blinks (1 through 9) in white. This is
then followed by a three second pause, with the LED off, before repeating over again. Each LED blink takes 1.5 s.
The system will not shut down when displaying the Diagnostic Error Codes.
Diagnostic Error Codes will always supersede any other use of the LED.
Table 20. Diagnostic LED/Beep codes
Blinking Patterns Problem description Faults
Amber White
2 1 Faulty system board Faulty system board
2 2 Faulty system board, power supply, unit (PSU), or cabling Faulty system board, power
supply, unit (PSU), or cabling
2 3 Faulty system board, CPU, or DIMMS Faulty system board, power
supply, unit (PSU), or DIMMS
2 4 Faulty coin cell battery Faulty coin cell battery
2 5 BIOS Recovery Auto-Recovery trigger,
recovery image is not found or
is invalid.
2 7 Memory Memory SPD failure
3 3 Memory No memory detected
3 5 Memory Modules incompatible or
invalid configuration
3 6 BIOS Recovery On-demand trigger, recovery
image is not found.
3 7 BIOS Recovery On-demand trigger, recovery
image is invalid.
Troubleshooting 65
NOTE: For diagnostics pattern 2-amber, 8-white connects an external monitor to isolate between system board or graphics
controller failure.
66 Troubleshooting
Getting help
Topics:
•Contacting Dell
Contacting Dell
Prerequisites
NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing
slip, bill, or Dell product catalog.
About this task
Dell provides several online and telephone-based support and service options. Availability varies by country and product, and
some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:
Steps
1. Go to Dell.com/support.
2. Select your support category.
3. Verify your country or region in the Choose a Country/Region drop-down list at the bottom of the page.
4. Select the appropriate service or support link based on your need.
6
Getting help 67