Working on your computer
Removing and installing components
Technology and components
- USB features
- HDMI 1.4
  - HDMI 1.4 Features
  - Advantages of HDMI
Software
- Supported operating systems
- Downloading drivers
System specifications
System setup
Troubleshooting

DELL 7380 User Manual

Displayed below is the user manual for 7380 by DELL which is a product in the Notebooks category. This manual has pages.

Related Manuals

DELL 7380 Manual

Dell Latitude 7380

Owner's Manual

Regulatory Model: P28S

Regulatory Type: P28S001

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

may be trademarks of their respective owners.

2017 - 08

Rev. A00

Working on your computer

Safety precautions

The safety precautions chapter details the primary steps to be taken before performing any disassembly instructions.

Observe the following safety precautions before you perform any installation or break/x procedures involving disassembly or reassembly:

• Turn o the system and all attached peripherals.

• Disconnect the system and all attached peripherals from AC power.

• Disconnect all network cables, telephone, and telecommunications lines from the system.

• Use an ESD eld service kit when working inside any tablet to avoid electrostatic discharge (ESD) damage.

• After removing any system component, carefully place the removed component on an anti-static mat.

• Wear shoes with non-conductive rubber soles to reduce the chance of getting electrocuted.

Standby power

Dell products with standby power must be unplugged before you open the case. Systems that incorporate standby power are essentially

powered while turned o. The internal power enables the system to be remotely turned on (wake on LAN) and suspended into a sleep

mode and has other advanced power management features.

After unplugging, pressing and holding the power button for 15 seconds should discharge residual power in the system board. tablets.

Bonding

Bonding is a method for connecting two or more grounding conductors to the same electrical potential. This is done through the use of a

eld service electrostatic discharge (ESD) kit. When connecting a bonding wire, ensure that it is connected to bare metal and never to a

painted or non-metal surface. The wrist strap should be secure and in full contact with your skin, and ensure that you remove all jewelry

such as watches, bracelets, or rings prior to bonding yourself and the equipment.

Electrostatic discharge (ESD) protection

ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards, processors,

memory DIMMs, and system boards. Very slight charges can damage circuits in ways that may not be obvious, such as intermittent

problems or a shortened product life span. As the industry pushes for lower power requirements and increased density, ESD protection is an

increasing concern.

Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous

Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

Two recognized types of ESD damage are catastrophic and intermittent failures.

•Catastrophic – Catastrophic failures represent approximately 20 percent of ESD-related failures. The damage causes an immediate and

complete loss of device functionality. An example of catastrophic failure is a memory DIMM that has received a static shock and

immediately generates a "No POST/No Video" symptom with a beep code emitted for missing or nonfunctional memory.

•Intermittent – Intermittent failures represent approximately 80 percent of ESD-related failures. The high rate of intermittent failures

means that most of the time when damage occurs, it is not immediately recognizable. The DIMM receives a static shock, but the

Working on your computer 3

tracing is merely weakened and does not immediately produce outward symptoms related to the damage. The weakened trace may

take weeks or months to melt, and in the meantime may cause degradation of memory integrity, intermittent memory errors, etc.

The more dicult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded") failure.

Perform the following steps to prevent ESD damage:

• Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps in no longer allowed; they do not provide

adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on parts with increased

sensitivity to ESD damage.

• Handle all static-sensitive components in a static-safe area. If possible, use anti-static oor pads and workbench pads.

• When unpacking a static-sensitive component from its shipping carton, do not remove the component from the anti-static packing

material until you are ready to install the component. Before unwrapping the anti-static packaging, be sure ensure that you discharge

static electricity from your body.

• Before transporting a static-sensitive component, place it in an anti-static container or packaging.

ESD eld service kit

The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main components: anti-static

mat, wrist strap, and bonding wire.

Components of an ESD eld service kit

The components of an ESD eld service kit are:

•Anti-Static Mat – The anti-static mat is dissipative and parts can be placed on it during service procedures. When using an anti-static

mat, your wrist strap should be snug and the bonding wire should be connected to the mat and to any bare metal on the system being

worked on. Once deployed properly, service parts can be removed from the ESD bag and placed directly on the mat. ESD-sensitive

items are safe in your hand, on the ESD mat, in the system, or inside a bag.

•Wrist Strap and Bonding Wire – The wrist strap and bonding wire can be either directly connected between your wrist and bare metal

on the hardware if the ESD mat is not required, or connected to the anti-static mat to protect hardware that is temporarily placed on

the mat. The physical connection of the wrist strap and bonding wire between your skin, the ESD mat, and the hardware is known as

bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never use wireless wrist straps. Always be aware that the

internal wires of a wrist strap are prone to damage from normal wear and tear, and must be checked regularly with a wrist strap tester

in order to avoid accidental ESD hardware damage. It is recommended to test the wrist strap and bonding wire at least once per week.

•ESD Wrist Strap Tester – The wires inside of an ESD strap are prone to damage over time. When using an unmonitored kit, it is a best

practice to regularly test the strap prior to each service call, and at a minimum, test once per week. A wrist strap tester is the best

method for doing this test. If you do not have your own wrist strap tester, check with your regional oce to nd out if they have one.

To perform the test, plug the wrist-strap's bonding-wire into the tester while it is strapped to your wrist and push the button to test. A

green LED is lit if the test is successful; a red LED is lit and an alarm sounds if the test fails.

•Insulator Elements – It is critical to keep ESD sensitive devices, such as plastic heat sink casings, away from internal parts that are

insulators and often highly charged.

•Working Environment – Before deploying the ESD Field Service kit, assess the situation at the customer location. For example,

deploying the kit for a server environment is dierent than for a desktop or portable environment. Servers are typically installed in a rack

within a data center; desktops or portables are typically placed on oce desks or cubicles. Always look for a large open at work area

that is free of clutter and large enough to deploy the ESD kit with additional space to accommodate the type of system that is being

repaired. The workspace should also be free of insulators that can cause an ESD event. On the work area, insulators such as Styrofoam

and other plastics should always be moved at least 12 inches or 30 centimeters away from sensitive parts before physically handling any

hardware components

•ESD Packaging – All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded bags are

preferred. However, you should always return the damaged part using the same ESD bag and packaging that the new part arrived in.

The ESD bag should be folded over and taped shut and all the same foam packing material should be used in the original box that the

new part arrived in. ESD-sensitive devices should be removed from packaging only at an ESD-protected work surface, and parts should

never be placed on top of the ESD bag because only the inside of the bag is shielded. Always place parts in your hand, on the ESD mat,

in the system, or inside an anti-static bag.

•Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be

returned to Dell, it is critical to place these parts in anti-static bags for safe transport.

4Working on your computer

ESD protection summary

It is recommended that all eld service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all

times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while

performing service and that they use anti-static bags for transporting sensitive components.

Before working inside your computer

1 Ensure that your work surface is at and clean to prevent the computer cover from being scratched.

2 Turn o your computer.

3 If the computer is connected to a docking device (docked), undock it.

4 Disconnect all network cables from the computer (if available).

CAUTION: If your computer has an RJ45 port, disconnect the network cable by rst unplugging the cable from your

computer.

5 Disconnect your computer and all attached devices from their electrical outlets.

6 Open the display.

7 Press and hold the power button for few seconds, to ground the system board.

CAUTION: To guard against electrical shock unplug your computer from the electrical outlet before performing Step #

CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching

an unpainted metal surface at the same time as touching a connector on the back of the computer.

8 Remove any installed ExpressCards or Smart Cards from the appropriate slots.

Turning o your computer

Turning o your computer — Windows 10

CAUTION: To avoid losing data, save and close all open les and exit all open programs before you turn o your

computer.

1 Click or tap .

2 Click or tap and then click or tap Shut down.

NOTE: Ensure that the computer and all attached devices are turned o. If your computer and attached devices did not

automatically turn o when you shut down your operating system, press and hold the power button for about 6 seconds

to turn them o.

Turning o your computer — Windows 7

CAUTION: To avoid losing data, save and close all open les and exit all open programs before you turn o your

computer.

1 Click Start.

2 Click Shut Down.

Working on your computer 5

NOTE: Ensure that the computer and all attached devices are turned o. If your computer and attached devices did not

automatically turn o when you shut down your operating system, press and hold the power button for about 6 seconds

to turn them o.

After working inside your computer

After you complete any replacement procedure, ensure that you connect external devices, cards, and cables before turning on your

computer.

CAUTION: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use batteries

designed for other Dell computers.

1 Connect any external devices, such as a port replicator or media base, and replace any cards, such as an ExpressCard.

2 Connect any telephone or network cables to your computer.

CAUTION: To connect a network cable, rst plug the cable into the network device and then plug it into the

computer.

3 Connect your computer and all attached devices to their electrical outlets.

4 Turn on your computer.

6 Working on your computer

Removing and installing components

This section provides detailed information on how to remove or install the components from your computer.

Recommended tools

The procedures in this document require the following tools:

• Phillips #0 screwdriver

• Phillips #1 screwdriver

• Small plastic scribe

Screw size list

Table 1. Latitude 7380 - screw size list

Component M2.5x 6.0 M2.0 x 5.0 M2.5 x 4.0 M2.0x3.0 M2.0 x 2.5 M2.0 x 2.0

Back cover 8 (captive screws)

Battery—3-cell 1

Battery—4-cell 2

SSD module 1

Heat sink module 4

System fan 2

Speaker 4

WWAN card 1

WLAN card 1

Power connector port 1

ESD bracket 1

EDP bracket 2

LED board 1

Smart card reader cage 2

Display hinge 6

Keyboard support plate 19

Keyboard 5

System board 8

Memory module bracket 1

Removing and installing components 7

Subscriber Identication Module (SIM) card

Removing SIM card or SIM card tray

NOTE: SIM card or SIM card tray removal is only available on systems that are shipped with WWAN module. Hence, removing

procedure is only applicable for systems that are shipped with WWAN module.

CAUTION: Removing the SIM card when the computer is On, may cause data loss or damage the card. Ensure that your

computer is turned o or the network connections are disabled.

1 Insert a paperclip or a SIM card removal tool into the pinhole on the SIM card tray.

2 Use a scribe to pull the SIM card tray.

3 If a SIM card is available, remove the SIM card from the SIM card tray.

Replacing SIM card

NOTE: You can replace a SIM card only for those systems that are shipped with WWAN module.

1 Insert a paperclip or a SIM card removal tool into the pinhole on the SIM card tray.

2 Use a scribe to pull the SIM card tray.

3 Place on the SIM card on the tray.

4 Insert the SIM card tray into the slot.

Dummy SIM-card tray removal

For models shipped with a WWAN card, the SIM card tray be removed from the system before removing the system board. To remove the

SIM card tray from the system, see removing SIM card tray

For models shipped with a Wireless card only, a dummy SIM card tray must be removed before removing the system board. The following

are the steps for removing the dummy SIM card tray:

1 Push the release latch on the SIM card slot inwards.

8Removing and installing components

2 Slide the dummy SIM card tray out of the system.

Base cover

Removing base cover

1 Follow the procedure in Before working inside your computer.

2 To release the base cover:

aRemember: Exercise caution when loosening the screws. Angle the screw driver to match the head of the

screw to avoid a possible stripped screw head.

Loosen the M2.5 x 6.0 captive screws that secure the base cover to the computer [1].

b Use a plastic scribe to release the base cover from the edge of the computer as show in the gure [2].

Removing and installing components 9

3 Lift the base cover from the computer.

Installing base cover

1 Align the base cover tabs to the slots on the edges of the computer.

2 Press the edges of the cover until it clicks into place.

3 Tighten the M2.5 x 6.0 captive screws to secure the base cover to the computer.

Remember: Exercise caution when tightening the screws. Angle the screw driver to match the head of the screw to

avoid a possible stripped screw head.

4 Follow the procedure in After working inside your computer.

Battery

Removing 3-cell battery

1 Follow the procedure in Before working inside your computer.

2 Remove the base cover.

3 To remove the battery:

a Disconnect the battery cable from the connector on the system board [1].

b Remove the M2.0 x 5.0 screw that secures the battery to the computer [2].

c Lift the battery from the computer [3].

10 Removing and installing components

Installing 3-cell battery

1 Insert the battery into the slot on the computer.

2 Route the battery cable through the routing clip and connect the battery cable to the connector on the system board.

NOTE: Route the battery cable, if the cable at the base of the battery is unrouted.

3 Tighten the M2.0 x 5.0 screw to secure the battery to the computer.

4 Install the base cover

5 Follow the procedure in After working inside your computer.

Removing 4-cell battery

1 Follow the procedure in Before working inside your computer.

2 Remove the base cover.

3 To remove the battery:

a Disconnect the battery cable from the connector on the system board [1].

b Remove the two M2.0 x 5.0 screws that secure the battery to the computer [2].

c Lift the battery from the computer [3].

Removing and installing components 11

Installing 4-cell battery

1 Insert the battery into the slot on the computer.

2 Route the battery cable through the routing clip and connect the battery cable to the connector on the system board.

NOTE: Route the battery cable, if the cable at the base of the battery is un routed.

3 Tighten the two M2.0 x 5.0 screws to secure the battery to the computer.

4 Install the base cover

5 Follow the procedure in After working inside your computer.

PCIe Solid State Drive (SSD)

Removing PCIe SSD

1 Follow the procedure in Before working inside your computer.

2 Remove the base cover.

3 To remove the PCIe SSD:

a Loosen the M2.0x3.0 captive screws that secure the SSD bracket [1].

b Remove the SSD bracket [2].

c Slightly lift the SSD and pull out from its connector .

12 Removing and installing components

Installing PCIe SSD

1 Insert the PCIe SSD card into the connector.

2 Install the SSD bracket over the PCIe SSD card.

NOTE: When installing the SSD bracket, ensure that the tab on the bracket is held securely with the tab on the palm

rest.

3 Tighten the M2.0x3.0 screws to secure it the SSD bracket.

4 Install the base cover.

5 Follow the procedure in After working iinside your computer.

SATA Solid State Drive (SSD)

Removing SATA SSD

1 Follow the procedure in Before working inside your computer.

2 Remove the base cover.

3 To remove the SATA SSD:

a Remove the M2.0x3.0 screw that secures the SSD [1].

b Slide and lift the SSD to disconnect it from the connector [2]. .

Removing and installing components 13

Installing SATA SSD

1 Insert the SATA SSD card into the connector.

2 Tighten the screw to secure the SATA SSD to the system board.

3 Install the base cover.

4 Follow the procedure in After working inside your computer.

Speaker

Removing speaker module

1 Follow the procedure in Before working inside your computer.

2 Remove the:

abase cover

bbattery

3 To release the speaker module:

a Disconnect the speaker cable from the connector on the system board [1].

NOTE: Use a plastic scribe to release the cable from the connector. Do not pull the cable as it may result in

breakage

b Un-route the speaker cable from the routing clips [2,3].

14 Removing and installing components

c Remove the tape that secures the speaker cables to the touchpad board [4].

4 To remove the speaker module:

a Remove the M2.0x3.0 screws that secure the speaker module to the computer [1].

NOTE: Refer the speaker screw list

b Lift the speaker module from the computer .

Removing and installing components 15

Installing speaker module

1 Place the speaker module into the slots on the computer.

2 Tighten the M2.0x3.0 screws to secure the speaker to the computer.

3 Route the speaker cable through the retention clips on the computer.

4 Connect the speaker cable to the connector on the system board.

5 Install the:

abattery

bbase cover

6 Follow the procedure in After working inside your computer.

Coin cell battery

Removing the coin cell battery

1 Follow the procedure in Before working inside your computer.

2 Remove the base cover.

3 To remove the coin cell battery:

a Disconnect the coin cell battery cable from the connector on the system board [1].

b Lift the coin cell battery to release it from the adhesive [2].

16 Removing and installing components

Installing coin cell battery

1 Ax the coin cell battery on the slot inside the computer.

2 Route the coin cell battery cable through the routing channel before connecting the cable.

3 Connect the coin cell battery cable to the connector on the system board.

4 Install the base cover.

5 Follow the procedure in After working inside your computer.

WWAN card

Removing WWAN card

1 Follow the procedure in Before working inside your computer.

2 Remove the base cover.

3 To remove the WWAN card:

a Remove the M2.0 x 3.0 screw that secures the metal bracket to the WWAN card .

b Lift the metal bracket that secures the WWAN card .

c Disconnect the WWAN cables from the connectors on the WWAN card .

d Lift the WWAN card out of its connector.

Removing and installing components 17

Installing WWAN card

1 Insert the WWAN card into the connector on the system board.

2 Connect the WWAN cables to the connectors on the WWAN card.

3 Place the metal bracket and tighten the M2.0 x 3.0 screw to secure it to the computer.

4 Install the base cover.

5 Follow the procedure in After working inside your computer.

NOTE: The IMEI number can also be found on the WWAN card.

WLAN card

Removing WLAN card

1 Follow the procedure in Before working inside your computer.

2 Remove the base cover.

3 To remove the WLAN card:

a Remove the M2.0 x 3.0 screw that secures the metal bracket to the WLAN card [1].

b Lift the metal bracket [2].

c Disconnect the WLAN cables from the connectors on the WLAN card [3].

d Pull the WLAN card out of its connector on the system board [2].

18 Removing and installing components

Installing WLAN card

1 Insert the WLAN card into the connector on the system board.

2 Connect the WLAN cables to the connectors on the WLAN card.

3 Place the metal bracket and tighten the M2.0 x 3.0 screw to secure it to the computer.

4 Install the base cover.

5 Follow the procedure in After working inside your computer.

Memory module

Removing memory module

1 Follow the procedure in Before working inside your computer.

2 Remove the base cover.

3 To remove the memory module:

a Pull the clips securing the memory module until the module snaps-out [1].

b Remove the memory module from the connector on the system board [2].

Removing and installing components 19

Installing memory module

1 Insert the memory module into the connector until snaps in.

2 Install the base cover.

3 Follow the procedures in After working inside your computer.

Heat sink

Removing heat sink assembly

Heat sink assembly comprises of heat sink and the system fan.

1 Follow the procedure in Before working inside your computer.

2 Remove the base cover.

3 To remove the heat sink assembly:

NOTE: To identify the number of screws, see screw list.

a Disconnect the fan cable from the system board [1].

b Remove the M2.0 x 5.0 screws that secure the heat sink and the M2.0 x 3.0 screws that secure the fan to the system board [2].

NOTE: Remove the screws in the order of the callout numbers [1, 2, 3, 4] as indicated on the heat sink.

c Lift the heat sink assembly from the system board [3].

20 Removing and installing components

Installing heat sink assembly

Heat sink assembly comprises of heat sink and the system fan.

1 Align the heat sink assembly with screw holders on the system board.

2 Tighten the M2.0 x 3.0 screws to secure the heat sink to the system board.

NOTE: Tighten the screws in the order of the callout numbers [1, 2, 3, 4] as indicated on the heat sink.

3 Tighten the M2.0 x 5.0 screws to secure the fan to the system board

4 Connect the fan cable to the connector on the system board.

5 Install the base cover.

6 Follow the procedure in After working inside your computer.

Power connector port

Removing power connector port

1 Follow the procedure in Before working inside your computer.

2 Remove the base cover.

3 To remove the power connector port:

a Disconnect the power connector port cable from the system board [1].

NOTE: Use a plastic scribe to release the cable from the connector. Do not pull the cable as it may result in

breakage

b Remove the M2.0x3.0 screw to release the metal bracket on the power connector port [2].

c Lift the metal bracket from the computer [3].

Removing and installing components 21

d Lift the power connector port from the computer [4].

Installing power connector port

1 Install the power connector port into the slot on the computer.

2 Place the metal bracket on the power connector port.

3 Tighten the M2.0x3.0 screw to secure the power connector port to the computer.

4 Connect the power connector port cable to the connector on the system board.

5 Install the base cover.

6 Follow the procedure in After working inside your computer.

LED board

Removing LED board

1 Follow the procedure in Before working inside your computer.

2 Remove the base cover.:

3 To remove the LED board:

a Disconnect the LED cable from the LED board [1].

CAUTION: Avoid pulling the cable as it would result in breaking the cable connector. Instead, use a scribe to

release the LED cable from its connector.

b Unroute the LED cable from the routing channel [2].

22 Removing and installing components

c Remove the M2.0 x 2.5 screw that secures the LED board to the computer [3]

d Lift the LED board from the computer [4].

Installing LED board

1 Insert the LED board into the slot on the computer.

2 Tighten the M2.0 x 2.5screw to secure the LED board.

3 Route the LED cable through the routing channel.

4 Connect the LED cable to the LED board.

5 Install the base cover.

6 Follow the procedure in After working inside your computer.

Smart card module

Removing smart card cage

1 Follow the procedure in Before working inside your computer.

2 Remove the:

abase cover

bbattery

cPCIe SSD card

3 To disconnect the smart card cable:

a Disconnect the smart card cable [1].

Removing and installing components 23

b Lift the smart card cable that is axed to the touchpad module [2].

4 To remove the smart card cage:

a Remove the M2.0 x 3.0 screws that secure the smart card cage to the computer [1].

b Slide and lift the smart card cage from the computer [2].

24 Removing and installing components

Installing smart card cage

1 Slide the smart card cage into the slot to align with the tabs on the computer.

2 Tighten the M2.0 x 3.0 screws to secure the smart card cage to the computer.

3 Ax the smart card cable and connect it to the connector on the computer .

4 Install the:

aPCIe SSD card

bbattery

cbase cover

5 Follow the procedure in After working inside your computer.

Touchpad buttons board

Removing touchpad buttons board

1 Follow the procedure in Before working inside your computer.

2 Remove the:

abase cover

bbattery

3 To disconnect the smart card cable:

Removing and installing components 25

a Disconnect the smart card cable [1].

b Lift the smart card cable that is axed to the computer [2] to reveal the touchpad buttons board cable.

c Remove the adhesive tape that secures the speaker cable to the touchpad panel [3].

4 To remove the touchpad buttons board:

a Disconnect the touchpad buttons board cable from the touchpad board [1].

NOTE: The touchpad buttons board cable is below the smart card cable.

b Remove screws that secure the touchpad buttons board [2].

c Lift the touchpad buttons board from the computer [3].

26 Removing and installing components

Installing touchpad buttons board

1 Insert the touchpad buttons board into the slot to align the tabs with the grooves on the computer.

2 Tighten the M2.0 x 2.5screws to secure the touchpad buttons board to the computer.

3 Connect the touchpad buttons board cable to the connector on the touchpad board.

4 Ax the smart card cable and connect it to the connector on the computer

5 Install the:

aspeaker

bbase cover

6 Follow the procedure in After working inside your computer.

Display Assembly

Removing display assembly

1 Follow the procedure in Before working inside your computer.

2 Remove the:

abase cover

bWLAN card

cWWAN card

Removing and installing components 27

NOTE: To identify the number of screws, see screw list

3 To remove the display assembly:

a Un route the WLAN and WWAN cables from the routing channels [1].

b Remove the M2.0 x 5.0 screws that secures the eDP bracket [2].

c Lift the eDP bracket from the eDP cable [3].

d Disconnect the eDP cable from its connector on the system board [4].

NOTE: In touch-conguration system, you need to remove the touch display cable connected to its

connector on the system board.

e Remove the adhesive tape that secures the eDP cable [5].

NOTE: In touch-conguration system you will nd both eDP cable and touch display cable secured with

adhesive tape.

4 To remove the display assembly:

a Open the display of the computer and lay it on a at surface at 180 degree angle

b Remove the M2.5 x 4.0 screws that secure the display hinge to the display assembly [1].

c Lift the display assembly from the computer.

28 Removing and installing components

Installing display assembly

1 Place the base of the computer on a plane surface of a table and position it closer to the edge of the table.

2 Install the display assembly to align it with the display hinge holders on the system.

3 Holding the display assembly, tighten the M2.5 x 4.0 screws to secure the display hinges on the system display assembly with the

system unit.

4 Ax the tapes to secure the eDP cable (display cable).

For touch-conguration system you will see touch display cable, secure it with tapes along with the eDP cable.

5 Connect the eDP cable to the connector on the system board.

NOTE: For touch-conguration system, connect the touch display cable to its connector on the system

board.

6 Install the eDP metal bracket on the eDP cable and tighten the M2.0 x 5.0 screws.

7 Route the WLAN and WWAN cables through the routing channels.

8 Install the:

aWLAN card

bWWAN card

cbase cover

9 Follow the procedure in After working inside your computer.

Display hinge cap

Removing display hinge Cap

1 Follow the procedure in Before working inside your computer.

2 Remove the:

Removing and installing components 29

abase cover

bWLAN card

cWWAN card

ddisplay assembly

NOTE: To identify the number of screws, see screw list

3 Push the display hinge cap to the right.

4 Remove the display hinge cap.

Installing display hinge Cap

1 Insert the display hinge cap to the display assembly.

2 Push the display hinge cap to the left to secure it.

3 Install the:

adisplay assembly

bWLAN card

cWWAN card

dbase cover

4 Follow the procedure in After working inside your computer.

30 Removing and installing components

System board

Removing system board

1 Follow the procedure in Before working inside your computer.

1 If your computer is shipped with a WWAN card, then the removal of a blank SIM card tray is a requirement.

2 Remove the:

aSIM card

bdummy SIM card tray

cbase cover

dbattery

ememory module

fPCIe SSD

gWLAN card

hWWAN card

iheat sink assembly

2 To identify the screws, see screw list

3 Remove the M2.0 x 3.0 screw that secures the memory module bracket to the system board [1].

Removing and installing components 31

4 To disconnect the eDP cable:

NOTE: If your system is shipped with an IR camera, then the IR cable must be disconnected. The IR cable is located

beneath the eDP cable connector

a Un route the WLAN and WWAN cables from the routing channels [1].

b Remove the M2.0 x 3.0 screws that secure the eDP cable [2].

c Remove the eDP cable bracket [3].

d Disconnect the eDP cable from the system board [4].

e Lift the tape that secures the eDP cable to the system board [5].

32 Removing and installing components

5 To disconnect the cables:

NOTE: To disconnect the speaker, LED board, coin cell battery and the power connector port cables, use a plastic

scribe to release the cable from the connector. Do not pull the cable as it may result in breakage

a speaker cable [1]

b LED board cable [2]

c coin cell battery cable [3]

d touchpad cable and USH board cable [4]

e power connector port cable [5]

Removing and installing components 33

6 To remove the system board:

a Disconnect the M2.0x3.0 screws that secure the system board to computer [1].

NOTE: Refer system board screw list

b Lift the system board away from the computer.

34 Removing and installing components

Installing system board

1 Align the system board with the screw holders on the computer.

2 Tighten the M2.0 x 5.0 screws to secure the system board to the computer.

3 Connect the speaker, power connector, LED board, touchpad, and USH cables to the connectors on the system board.

4 Connect the eDP cable to the connector on the system board.

5 Place the metal bracket over the eDP cable and tighten the M2.0 x 3.0screw to secure it.

6 Remove the metal bracket from the memory module connectors of the system board that was removed.

7 Place the metal bracket over the memory module connectors and tighten the M2.0 x 3.0 screws to secure it to the computer.

NOTE: If your computer has a WWAN card, then SIM card tray installation is a requirement.

8 Install the:

aheat sink

bWLAN card

cWWAN card

dSSD card

ememory module

fbattery

gbase cover

9 Follow the procedure in After working inside your computer.

Removing and installing components 35

Keyboard assembly

Removing keyboard assembly

NOTE: The keyboard and the keyboard tray together are called the keyboard assembly.

1 Follow the procedure in Before working inside your computer.

2 Remove:

abase cover

bbattery

cmemory module

dPCIe SSD

eWLAN card

fWWAN card

gheat sink assembly

hsystem board

3 Disconnect the cables from the palmrest end:

a touchpad and USH board cables [1]

b keyboard backlight cable [2]

c keyboard cable [3]

4 To remove the keyboard assembly:

NOTE: To identify the screws, see screw list

36 Removing and installing components

a Remove the M2.0 x 2.5 screws that secure the keyboard [1].

b Lift the keyboard assembly from the chassis [2].

Installing keyboard assembly

NOTE: The keyboard and the keyboard tray together are called the keyboard assembly.

1 Align the keyboard assembly with the screw holders on the computer.

2 Tighten the M2.0 x 2.5 screws that secure the keyboard to the chassis.

3 Connect the keyboard cable, keyboard backlight cable, touchpad cable and USH cable to the connectors on the touchpad buttons

board.

4 Install the:

asystem board

bheat sink

cWLAN card

dWWAN card

eSSD card

fmemory module

gbattery

hbase cover

5 Follow the procedure in After working inside your computer.

Removing and installing components 37

Keyboard

Removing keyboard from keyboard tray

1 Follow the procedure in Before working inside your computer.

2 Remove the keyboard assembly

3 Remove the M2.0 x 2.0 screws that secure the keyboard to the keyboard assembly [1].

4 Lift the keyboard away from the keyboard tray [2].

Installing keyboard to keyboard tray

1 Align the keyboard with the screw holders on the keyboard tray.

2 Tighten the M2.0 x 2.0 screws to secure the keyboard to the keyboard tray.

3 Install the keyboard assembly.

38 Removing and installing components

Palm rest

Replacing palm rest

1 Follow the procedure in Before working inside your computer.

2 Remove the:

abase cover

bbattery

cmemory module

dPCIe SSD

eWLAN card

fWWAN card

gpower connector port

hheat sink assembly

icoin cell battery

jspeaker

kdisplay assembly

lsystem board

mkeyboard

The component you are left with is the palm rest.

3 Replace the palm rest.

4 Install the:

akeyboard

bsystem board

cdisplay assembly

Removing and installing components 39

dspeaker

ecoin cell battery

fheatsink

gpower connector port

hWLAN card

iWWAN card

jPCIe SSD

kmemory

lbattery

mbase cover

5 Follow the procedure in After working inside your computer.

40 Removing and installing components

Technology and components

This chapter details the technology and components available in the system.

Topics:

• USB features

• HDMI 1.4

USB features

Universal Serial Bus, or USB, was introduced in 1996. It dramatically simplied the connection between host computers and peripheral

devices like mice, keyboards, external drivers, and printers.

Let's take a quick look on the USB evolution referencing to the table below.

Table 2. USB evolution

Type Data Transfer Rate Category Introduction Year

USB 3.0/USB 3.1 Gen 2 5 Gbps Super Speed 2010

USB 2.0 480 Mbps High Speed 2000

USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB)

For years, the USB 2.0 has been rmly entrenched as the de facto interface standard in the PC world with about 6 billion devices sold, and

yet the need for more speed grows by ever faster computing hardware and ever greater bandwidth demands. The USB 3.0/USB 3.1 Gen 1

nally has the answer to the consumers' demands with a theoretically 10 times faster than its predecessor. In a nutshell, USB 3.1 Gen 1

features are as follows:

• Higher transfer rates (up to 5 Gbps)

• Increased maximum bus power and increased device current draw to better accommodate power-hungry devices

• New power management features

• Full-duplex data transfers and support for new transfer types

• Backward USB 2.0 compatibility

• New connectors and cable

The topics below cover some of the most commonly asked questions regarding USB 3.0/USB 3.1 Gen 1.

Speed

Currently, there are 3 speed modes dened by the latest USB 3.0/USB 3.1 Gen 1 specication. They are Super-Speed, Hi-Speed and Full-

Speed. The new SuperSpeed mode has a transfer rate of 4.8Gbps. While the specication retains Hi-Speed, and Full-Speed USB mode,

Technology and components 41

commonly known as USB 2.0 and 1.1 respectively, the slower modes still operate at 480Mbps and 12Mbps respectively and are kept to

maintain backward compatibility.

USB 3.0/USB 3.1 Gen 1 achieves the much higher performance by the technical changes below:

• An additional physical bus that is added in parallel with the existing USB 2.0 bus (refer to the picture below).

• USB 2.0 previously had four wires (power, ground, and a pair for dierential data); USB 3.0/USB 3.1 Gen 1 adds four more for two pairs

of dierential signals (receive and transmit) for a combined total of eight connections in the connectors and cabling.

• USB 3.0/USB 3.1 Gen 1 utilizes the bidirectional data interface, rather than USB 2.0's half-duplex arrangement. This gives a 10-fold

increase in theoretical bandwidth.

With today's ever increasing demands placed on data transfers with high-denition video content, terabyte storage devices, high megapixel

count digital cameras etc., USB 2.0 may not be fast enough. Furthermore, no USB 2.0 connection could ever come close to the 480Mbps

theoretical maximum throughput, making data transfer at around 320Mbps (40MB/s) — the actual real-world maximum. Similarly, USB

3.0/USB 3.1 Gen 1 connections will never achieve 4.8Gbps. We will likely see a real-world maximum rate of 400MB/s with overheads. At this

speed, USB 3.0/USB 3.1 Gen 1 is a 10x improvement over USB 2.0.

Applications

USB 3.0/USB 3.1 Gen 1 opens up the laneways and provides more headroom for devices to deliver a better overall experience. Where USB

video was barely tolerable previously (both from a maximum resolution, latency, and video compression perspective), it's easy to imagine

that with 5-10 times the bandwidth available, USB video solutions should work that much better. Single-link DVI requires almost 2Gbps

throughput. Where 480Mbps was limiting, 5Gbps is more than promising. With its promised 4.8Gbps speed, the standard will nd its way

into some products that previously weren't USB territory, like external RAID storage systems.

Listed below are some of the available SuperSpeed USB 3.0/USB 3.1 Gen 1 products:

• External Desktop USB 3.0/USB 3.1 Gen 1 Hard Drives

• Portable USB 3.0/USB 3.1 Gen 1 Hard Drives

• USB 3.0/USB 3.1 Gen 1 Drive Docks & Adapters

• USB 3.0/USB 3.1 Gen 1 Flash Drives & Readers

• USB 3.0/USB 3.1 Gen 1 Solid-state Drives

• USB 3.0/USB 3.1 Gen 1 RAIDs

• Optical Media Drives

• Multimedia Devices

• Networking

• USB 3.0/USB 3.1 Gen 1 Adapter Cards & Hubs

42 Technology and components

Compatibility

The good news is that USB 3.0/USB 3.1 Gen 1 has been carefully planned from the start to peacefully co-exist with USB 2.0. First of all,

while USB 3.0/USB 3.1 Gen 1 species new physical connections and thus new cables to take advantage of the higher speed capability of

the new protocol, the connector itself remains the same rectangular shape with the four USB 2.0 contacts in the exact same location as

before. Five new connections to carry receive and transmitted data independently are present on USB 3.0/USB 3.1 Gen 1 cables and only

come into contact when connected to a proper SuperSpeed USB connection.

Windows 8/10 will be bringing native support for USB 3.1 Gen 1 controllers. This is in contrast to previous versions of Windows, which

continue to require separate drivers for USB 3.0/USB 3.1 Gen 1 controllers.

Microsoft announced that Windows 7 would have USB 3.1 Gen 1 support, perhaps not on its immediate release, but in a subsequent Service

Pack or update. It is not out of the question to think that following a successful release of USB 3.0/USB 3.1 Gen 1 support in Windows 7,

SuperSpeed support would trickle down to Vista. Microsoft has conrmed this by stating that most of their partners share the opinion that

Vista should also support USB 3.0/USB 3.1 Gen 1.

Super-Speed support for Windows XP is unknown at this point. Given that XP is a seven-year-old operating system, the likelihood of this

happening is remote.

Thunderbolt over Type-C

Thunderbolt is a hardware interface that combines data, video, audio, and power in a single connection. Thunderbolt combines PCI Express

(PCIe) and DisplayPort (DP) into one serial signal, and additionally provides DC power, all in one cable. Thunderbolt 1 and Thunderbolt 2 use

the same connector as miniDP (DisplayPort) to connect to peripherals, while Thunderbolt 3 uses a USB Type-C connector.

Figure 1. Thunderbolt 1 and Thunderbolt 3

1 Thunderbolt 1 and Thunderbolt 2 (using a miniDP connector)

2 Thunderbolt 3 (using a USB Type-C connector)

Thunderbolt 3 over Type-C

Thunderbolt 3 brings Thunderbolt to USB Type-C at speeds up to 40 Gbps, creating one compact port that does it all - delivering the

fastest, most versatile connection to any dock, display or data device like an external hard drive. Thunderbolt 3 uses a USB Type-C

connector/port to connect to supported peripherals.

1 Thunderbolt 3 uses USB Type-C connector and cables - It is compact and reversible

2 Thunderbolt 3 supports speed up to 40 Gbps

3 DisplayPort 1.2 – compatible with existing DisplayPort monitors, devices and cables

4 USB Power Delivery - Up to 130W on supported computers

Technology and components 43

Key Features of Thunderbolt 3 over USB Type-C

1 Thunderbolt, USB, DisplayPort and power on USB Type-C on a single cable (features vary between dierent products)

2 USB Type-C connector and cables which are compact and reversible

3 Supports Thunderbolt Networking (*varies between dierent products)

4 Supports up to 4K displays

5 Up to 40 Gbps

NOTE: Data transfer speed may vary between dierent devices.

Thunderbolt Icons

Figure 2. Thunderbolt Iconography Variations

Advantages of Displayport over USB Type-C

• Full DisplayPort audio/video (A/V) performance (up to 8K at 60Hz)

• SuperSpeed USB (USB 3.1) data

• Reversible plug orientation and cable direction

• Backwards compatibility to VGA, DVI with adaptors

• Supports HDMI 2.0a and is backwards compatible with previous versions

HDMI 1.4

This topic explains the HDMI 1.4 and its features along with the advantages.

HDMI (High-Denition Multimedia Interface) is an industry-supported, uncompressed, all-digital audio/video interface. HDMI provides an

interface between any compatible digital audio/video source, such as a DVD player, or A/V receiver and a compatible digital audio and/or

video monitor, such as a digital TV (DTV). The intended applications for HDMI TVs, and DVD players. The primary advantage is cable

reduction and content protection provisions. HDMI supports standard, enhanced, or high-denition video, plus multichannel digital audio on

a single cable.

NOTE: The HDMI 1.4 will provide 5.1 channel audio support.

HDMI 1.4 Features

•HDMI Ethernet Channel - Adds high-speed networking to an HDMI link, allowing users to take full advantage of their IP-enabled

devices without a separate Ethernet cable

•Audio Return Channel - Allows an HDMI-connected TV with a built-in tuner to send audio data "upstream" to a surround audio system,

eliminating the need for a separate audio cable

•3D - Denes input/output protocols for major 3D video formats, paving the way for true 3D gaming and 3D home theater applications

44 Technology and components

•Content Type - Real-time signaling of content types between display and source devices, enabling a TV to optimize picture settings

based on content type

•Additional Color Spaces - Adds support for additional color models used in digital photography and computer graphics

•4 K Support - Enables video resolutions far beyond 1080p, supporting next-generation displays that will rival the Digital Cinema systems

used in many commercial movie theaters

•HDMI Micro Connector - A new, smaller connector for phones and other portable devices, supporting video resolutions up to 1080p

•Automotive Connection System - New cables and connectors for automotive video systems, designed to meet the unique demands of

the motoring environment while delivering true HD quality

Advantages of HDMI

• Quality HDMI transfers uncompressed digital audio and video for the highest, crispest image quality.

• Low -cost HDMI provides the quality and functionality of a digital interface while also supporting uncompressed video formats in a

simple, cost-eective manner

• Audio HDMI supports multiple audio formats from standard stereo to multichannel surround sound

• HDMI combines video and multichannel audio into a single cable, eliminating the cost, complexity, and confusion of multiple cables

currently used in A/V systems

• HDMI supports communication between the video source (such as a DVD player) and the DTV, enabling new functionality

Technology and components 45

Software

This chapter details the supported operating systems along with instructions on how to install the drivers.

Topics:

• Supported operating systems

• Downloading drivers

Supported operating systems

Table 3. Operating systems

Windows • Microsoft Windows 10 Pro 64 bit

• Microsoft Windows 10 Home 64 bit

• Microsoft Windows 7 Professional 32/64 bit, (available through

downgrade rights from Windows10 Pro License) (available with

Intel 6th Gen Core I processors only)

• Microsoft Windows 8.1 Professional 64 bit, (available through

downgrade rights from Windows 10 Pro License only through

Dell Conguration Services) (Available with Intel 6thGen Core I

only)

Other • Ubuntu 16.04 LTS SP1 64 bit

• NeoKylin v6.0 64 bit

OS media support • Dell.com/support to download eligible Windows OS

• USB media available as upsell

Downloading drivers

1 Turn on the tablet.

2 Go to Dell.com/support.

3 Click Product Support, enter the Service Tag of your tablet, and then click Submit.

NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your tablet model.

4 Click Drivers and Downloads.

5 Select the operating system installed on your tablet.

6 Scroll down the page and select the driver to install.

7 Click Download File to download the driver for your tablet.

8 After the download is complete, navigate to the folder where you saved the driver le.

9 Double-click the driver le icon and follow the instructions on the screen.

46 Software

Chipset driver

The chipset driver helps the system identify the components and install necessary drivers accurately. Verify that the chipset was installed in

the system by checking the below controllers. Many of the common devices are visible under Other Devices if no drivers are installed. The

unknown devices disappear once you install the chipset driver.

Make sure to install the following drivers, some of them may exist by default.

• Intel HID Event Filter Driver

• Intel Dynamic Platform and Thermal Framework Driver

• Intel serial IO driver

• Intel Thunderbolt(TM) Controller driver

• Management Engine

• Realtek PCI-E memory card

Realtek PCIE drivers

Verify if the Realtek PCIe drivers are already installed in the computer.

Management Engine Interface

Verify if the Intel Management Engine Interface drivers are already installed in the computer.

Software 47

Management Engine Interface drivers

Serial IO driver

Verify if the drivers for Touchpad, IR camera, and keyboard and are installed.

Figure 3. Serial IO driver

Graphics controller driver

Verify if the graphics controller driver is already installed in the computer.

Table 4. Graphics controller driver

Before Installation After Installation

USB drivers

Verify if the USB drivers are already installed in the computer.

48 Software

Network drivers

Install the WLAN and Bluetooth drivers from the Dell support site.

Table 5. Network drivers

Before installation After installation

Realtek Audio

Verify if audio drivers are already installed in the computer.

Table 6. Realtek audio

Before Installation After Installation

Software 49

Serial ATA drivers

Install the latest Intel Rapid Storage driver for best performance. Using the default Windows storage drivers is not recommended. Verify if

the default serial ATA drivers are installed in the computer.

Security drivers

This section lists the security devices in the Device Manager.

Security device drivers

Verify if the security device drivers are installed in the computer.

Fingerprint sensor drivers

Verify if the Fingerprint sensor drivers are installed in the computer.

50 Software

System specications

NOTE: Oerings may vary by region. The following specications are only those required by law to ship with your computer. For

more information about the conguration of your computer, go to Help and Support in your Windows operating system and

select the option to view information about your computer.

Topics:

• Processor specications

• System specications

• Memory specications

• Video specications

• Audio specications

• Battery specications

• AC adapter specications

• Port and connector specications

• Communication specications

• Touchpad specications

• Camera specications

• Display

• Dimensions and Weight

• Environmental specications

Processor specications

Feature Specication

Types • 7th generation Intel Core i3 / i5 / i7 series

• 6th generation Intel Core i5 / i7 series

System specications

Feature Specication

Chipset Integrated in the processor

DRAM bus width 64-bit

Flash EPROM SPI 128 Mbits

PCIe bus 100 MHz

External Bus

Frequency

DMI 3.0—8GT/s

System specications 51

Memory specications

Feature Specication

Memory connector One SO-DIMM slot

Memory type DDR4 SDRAM—2133 MHz

Minimum memory 4 GB

Maximum memory 16 GB

Video specications

Feature Specication

Type Integrated on system board

UMA controller • Intel Integrated HD Graphics 620

• Intel Integrated HD Graphics 520 (available with Intel 6th Gen Core I only)

External display

support • On system – eDP (internal display), HDMI

• Optional Type-C port – VGA, DisplayPort 1.2, DVI and optional Thunderbolt 3

NOTE: Supports one VGA, DisplayPort, HDMI through the docking station connected to optional

Thunderbolt 3 controller.

Audio specications

Feature Specication

Types Four-channel high-denition audio

Controller Realtek ALC3246

Stereo conversion 24-bit—analog-to-digital and digital-to-analog

Internal interface High-denition audio

External interface Microphone-in, stereo headphones, and headset combo connector

Speakers Two

Internal speaker

amplier

2 W (RMS) per channel

Volume controls Hot keys

Battery specications

Feature Specication

Type • 3-cell Lithium Prismatic battery with ExpressCharge

• 4-cell Lithium Prismatic battery with ExpressCharge

42 WHr (3–cell):

52 System specications

Feature Specication

Length 200.5 mm (7.89 inches)

Width 95.9 mm (3.78 inches)

Height 5.7 mm (0.22 inch)

Weight 185.0 g (0.41 lb)

Voltage 11.4 VDC

60 WHr (4–cell):

Length 238 mm (9.37 inches)

Width 95.9 mm (3.78 inch)

Height 5.7 mm (0.22 inch)

Weight 270 g (0.6 lb)

Voltage 7.6 VDC

Life span 300 discharge per charge cycles

Temperature range

Operating • Charge: 0°C to 50°C (32°F to 158°F)

• Discharge: 0°C to 70°C (32°F to 122°F)

Non-operating - 20°C to 65°C (- 4°F to 149°F)

Coin cell battery 3 V CR2032 lithium coin cell

AC adapter specications

Feature Specication

Type 65 W or 90 W

NOTE: The system is shipped with 65 W adapter and also supports 90 W adapter for fast charging.

Input voltage 100 V AC to 240 V AC

Input current—

maximum

1.7 A / 2.5 A

Input frequency 50 Hz to 60 Hz

Output current 3.34 A and 4.62 A

Rated output

voltage

19.5 V DC

Weight 230 g (65 W) and 320 g (90 W)

Dimensions 22 x 66 x 106 mm (65 W) and 22 x 66 x 130 (90 W)

Temperature range

—Operating

0°C to 40°C (32°F to 104°F)

Temperature range

—Non-Operating

–40°C to 70°C (–40°F to 158°F)

System specications 53

Port and connector specications

Feature Specication

Audio Microphone-in, stereo headphones, and headset combo connector

Video HDMI 1.4

Network adapter One RJ-45 connector

USB

• Two USB 3.1 Gen1 ports - one PowerShare capable

• Type-C USB 3.1 Display port (optional Thunderbolt 3 controller)

Memory card reader one Micro SD 4.0

Micro Subscriber

Identity Module

(uSIM) card

One

Docking port None

NOTE: Cable docking - USB type-C docking .

Express Card None

AC adapter One

Smart card reader One (optional)

Communication specications

Features Specication

Network adapter 10/100/1000 Mb/s Ethernet (RJ-45)

Wireless Internal wireless local area network (WLAN), wireless wide area network (WWAN), WiGig

Touchpad specications

Feature Specication

Active Area:

X-axis 99.50 mm

Y-axis 53.0 mm

X/Y position

resolution

X: 1048cpi; Y:984cpi

Multi-touch Congurable single nger and multi-nger gestures

Camera specications

Easy Remote Collaboration:

• Video conference online with an optional built-in camera

• Windows Hello feature can be enabled with IR Camera embedded

54 System specications

Table 7. Camera specications

Camera features 13 HD/FHD 13" FHD 13" FHD touch

Camera Type HD xed focus HD xed focus HD xed focus

IR Camera N/A Yes N/A

Sensor Type CMOS sensor technology CMOS sensor

technology

CMOS sensor

technology

Resolution: Motion Video Up to 1280x720 (0.92MP) Up to 1280x720

(0.92MP)

Up to 1280x720

(0.92MP)

Resolution: Still Image Up to 1280 x 720 (0.92MP) Up to 1280 x 720

(0.92MP)

Up to 1280 x 720

(0.92MP)

Imaging Rate Up to 30 frames per second Up to 30 frames per

second

Up to 30 frames per

second

Display

Table 8. 13.3" (16:9) AG FHD WLED 300 nits eDP 1.3 WVA

Feature Specication

Type FHD Anti-Glare

Luminance (typical) 300 nits

Dimensions (Active Area) • Height: 165.24 mm

• Width: 293.47 mm

• Diagonal: 13.3 inch

Native Resolution 1920 x 1080

Megapixels 2.07

Pixels per Inch (PPI) 166

Contrast Ratio (min) 800:1

Response Time (max) 35 msec rise/fall

Refresh Rate 60 Hz

Horizontal View Angle +/- 80 degrees

Vertical View Angle +/- 80 degrees

Pixel Pitch 0.153 mm

Power Consumption (maximum) 4.6 W

Table 9. 13.3" (16:9) AG FHD Touch WLED 300 nits eDP 1.3 WVA

Feature Specication

Type FHD Anti-Smudge

Luminance (typical) 300 nits

Dimensions (Active Area) • Height:165.24 mm

• Width: 293.47 mm

System specications 55

• Diagonal: 13.3”

Native Resolution 1920 x 1080

Megapixels 2.07

Pixels per Inch (PPI) 166

Contrast Ratio (min) 800:1

Response Time (max) 35msec rise/fall

Refresh Rate 60 Hz

Horizontal View Angle +/- 80 degrees

Vertical View Angle +/- 80 degrees

Pixel Pitch 0.153 mm

Power Consumption (maximum) 5.2 W

Dimensions and Weight

Table 10. Dimensions

Dimensions Inches Millimeter

Width 12.00 304.80

Depth 8.19 207.95

Height (front, full ) for NT FHD and Touch FHD 0.657 16.7

Height (front, full ) for NT Thin Bezel FHD) 0.67 16.95

Height (front) for NT FHD and Touch FHD 0.44 11.16

Height (front) for NT Thin Bezel FHD 0.45 11.41

Height (rear, full) for all congurations 0.785 19.95

Height (rear) for all congurations 0.55 13.95

Table 11. Weight

Starting weight Pounds Kilograms

2.59 1.17

Environmental specications

Temperature Specications

Operating 0°C to 60°C (32°F to 140°F)

Storage –51°C to 71°C (–59°F to 159°F)

Relative humidity

—maximum

Specications

Operating 10% to 90% (non-condensing)

Storage 5% to 95% (non-condensing)

56 System specications

Altitude—

maximum

Specications

Operating –15.2 m to 3048 m (–50 to 10,000 ft)

0°C to 35°C

Non-operating –15.24 m to 10,668 m (–50 ft to 35,000 ft)

Airborne

contaminant level

G2 or lower as dened by ISA S71.04–1985

System specications 57

System setup

System setup enables you to manage your tablet hardware and specify BIOS level options. From the System setup, you can:

• Change the NVRAM settings after you add or remove hardware

• View the system hardware conguration

• Enable or disable integrated devices

• Set performance and power management thresholds

• Manage your computer security

Topics:

• Boot menu

• Navigation keys

• System setup options

• General screen options

• System Conguration screen options

• Video screen options

• Security screen options

• Secure Boot screen options

• Intel Software Guard Extensions screen options

• Performance screen options

• Power Management screen options

• POST Behavior screen options

• Virtualization support screen options

• Wireless screen options

• Maintenance screen options

• System Log screen options

• Updating the BIOS in Windows

• Updating your system BIOS using a USB ash drive

• System and setup password

Boot menu

Press <F12> when the Dell™ logo appears to initiate a one-time boot menu with a list of the valid boot devices for the system. Diagnostics

and BIOS Setup options are also included in this menu. The devices listed on the boot menu depend on the bootable devices in the system.

This menu is useful when you are attempting to boot to a particular device or to bring up the diagnostics for the system. Using the boot

menu does not make any changes to the boot order stored in the BIOS.

The options are:

• Legacy Boot:

• Internal HDD

• Onboard NIC

• UEFI Boot:

58 System setup

• Windows Boot Manager

• Other Options:

• BIOS Setup

• BIOS Flash Update

• Diagnostics

• Change Boot Mode Settings

Navigation keys

NOTE: For most of the System Setup options, changes that you make are recorded but do not take eect until you restart the

system.

Keys Navigation

Up arrow Moves to the previous eld.

Down arrow Moves to the next eld.

Enter Selects a value in the selected eld (if applicable) or follow the link in the eld.

Spacebar Expands or collapses a drop‐down list, if applicable.

Tab Moves to the next focus area.

NOTE: For the standard graphics browser only.

Esc Moves to the previous page until you view the main screen. Pressing Esc in the main screen displays a message

that prompts you to save any unsaved changes and restarts the system.

System setup options

NOTE: Depending on the tablet and its installed devices, the items listed in this section may or may not appear.

General screen options

This section lists the primary hardware features of your computer.

Option Description

System Information This section lists the primary hardware features of your computer.

• System Information: Displays BIOS Version, Service Tag, Asset Tag, Ownership Tag, Ownership Date,

Manufacture Date, Express Service Code, the Signed Firmware update—enabled by default

• Memory Information: Displays Memory Installed, Memory Available, Memory Speed, Memory Channels Mode,

Memory Technology, DIMM A Size, and DIMM B Size,

• Processor Information: Displays Processor Type, Core Count, Processor ID, Current Clock Speed, Minimum

Clock Speed, Maximum Clock Speed, Processor L2 Cache, Processor L3 Cache, HT Capable, and 64-Bit

Technology

• Device Information: Displays M.2 SATA, M.2 PCIe SSD-0, LOM MAC Address, Passthrough MAC address,

Video Controller, Video BIOS Version, Video Memory, Panel Type, Native Resolution, Audio Controller, Wi-Fi

Device, WiGig Device, Cellular Device, Bluetooth Device.

Battery Information Displays the battery status health and whether the AC adapter is installed.

Boot Sequence Allows you to change the order in which the computer attempts to nd an operating system.

• Diskette Drive

• Internal HDD

• USB Storage Device

System setup 59

Option Description

• CD/DVD/CD-RW Drive

• Onboard NIC

Boot sequence

options • Windows boot manager

• WindowsIns

Advanced Boot list

options • Legacy

• UEFI—selected by default

Advanced Boot

Options

This option allows you the legacy option ROMs to load. By default, the Enable Attempt Legacy Boot is disabled.

UEFI boot path

security

These options control whether or not the system will prompt the user to enter the Admin password (if set) when

booting a UEFI boot path from F12 boot menu:

•Always, except internal HDD (default)

• Always

• Never

Date/Time Allows you to change the date and time.

System Conguration screen options

Option Description

Integrated NIC This option controls the on-board LAN controller.

• Disabled - The internal LAN in o and not visible to the operating system.

• Enabled - The internal LAN is enabled.

•Enabled w/PXE -The internal LAN is enabled with PXE boot (default).

SATA Operation Allows you to congure the internal SATA hard-drive controller. The options are:

• Disabled

• AHCI

• RAID On: This option is enabled by default.

Drives Allows you to congure the SATA drives on board. All drives are enabled by default. The options are:

• SATA- 2

• M.2 PCI-e SSD-0

SMART Reporting This eld controls whether hard drive errors for integrated drives are reported during system startup. This

technology is part of the SMART (Self Monitoring Analysis and Reporting Technology) specication. This option is

disabled by default.

• Enable SMART Reporting

USBConguration This is an optional feature.

This eld congures the integrated USB controller. If Boot Support is enabled, the system is allowed to boot any

type of USB Mass Storage Devices (HDD, memory key, oppy).

60 System setup

Option Description

If USB port is enabled, device attached to this port is enabled and available for OS.

If USB port is disabled, the OS cannot see any device attached to this port.

The options are:

• Enable USB Boot Support (by default enable)

• Enable External USB Port (by default enable)

Dell Type-C dock

conguration

Allows you to enable option- Always Allow Dell Docks.

• When set to enabled, allows connection to the Dell WD and TB family of docks (Type-C docks) independent of

USB and Thunderbolt Adapter conguration settings.

• When set to disabled, the docks will be controlled via the USB and Thunderbolt Adapter conguration settings.

Thunderbolt

Adapter

conguration:

USB PowerShare This eld congures the USB PowerShare feature behavior. This option allows you to charge external devices using

the stored system battery power through the USB PowerShare port. By default, the Enable USB PowerShare is

disabled.

Audio This eld enables or disables the integrated audio controller. By default, the Enable Audio option is selected. The

options are:

• Enable Microphone (by default enabled)

• Enable Internal Speaker (by default enabled)

Unobtrusive Mode This option, when enabled, pressing Fn+F7 turns o all light and sound emissions in the system. To resume normal

operation, press Fn+F7 again. This option is disabled by default.

Miscellaneous

Devices

Allows you to enable or disable various on board devices:

•Enable Camera —enabled by default

•Enable Secure Digital(SD) Card —enabled by default

• Secure Digital(SD) Card read only mode

• Secure Digital(SD) Card boot

Video screen options

Option Description

LCD Brightness Allows you to set the display brightness depending up on the power source (On Battery and On AC).

NOTE: The video setting will be visible only when a video card is installed into the system.

Security screen options

Option Description

Admin Password Allows you to set, change, or delete the administrator (admin) password.

NOTE: You must set the admin password before you set the system or hard drive password. Deleting

the admin password automatically deletes the system password and the hard drive password.

System setup 61

Option Description

NOTE: Successful password changes take eect immediately.

Default setting: Not set

System Password Allows you to set, change, or delete the system password.

NOTE: Successful password changes take eect immediately.

Default setting: Not set

Mini SATA SSD-2

Password

Allows you to set, change or delete the password on the mini card Solid State Drive (SSD).

NOTE: Successful password changes take eect immediately.

Default setting: Not set

Strong Password Allows you to enforce the option to always set strong passwords.

Default Setting: Enable Strong Password is not selected.

NOTE: If Strong Password is enabled, Admin and System passwords must contain at least one

uppercase character, one lowercase character and be at least 8 characters long.

Password

Conguration

Allows you to determine the minimum and maximum length of Administrator and System passwords. Minimum is 4

characters and maximum is 32 characters.

Password Bypass Allows you to enable or disable the permission to bypass the System and the Internal HDD password, when they

are set. The options are:

• Disabled

• Reboot bypass

Default setting: Disabled

Password Change Allows you to enable the disable permission to the System and Hard Drive passwords when the admin password is

set.

Default setting: Allow Non-Admin Password Changes is selected.

Non-Admin Setup

Changes

Allows you to determine whether changes to the setup options are allowed when an Administrator Password is set.

If disabled the setup options are locked by the admin password. The option Allow wireless switch changes is

disabled by default.

UEFI Capsule

Firmware Updates

Allows to control whether this system allows BIOS updates via UEFI capsule update packages.

Default setting: Enable UEFI Capsule Firmware Updates is selected.

TPM 2.0 Security Allows you to enable the Trusted Platform Module (TPM) during POST. The options are:

•TPM On (enabled by default)

• Clear

• PPI Bypass for Enabled Commands

• PPI Bypass for Disabled Commands

• Attestation Enable (selected)

• Key Storage Enable (selected)

• Disabled

•Enabled (default)

62 System setup

Option Description

NOTE: To upgrade or downgrade TPM1.2/2.0, download the TPM wrapper tool (software).

Computrace Allows you to activate or disable the optional Computrace software The options are:

• Deactivate

• Disable

•Activate (default)

NOTE: The Activate and Disable options will permanently activate or disable the feature and no further

changes will be allowed

CPU XD Support Allows you to enable the Execute Disable mode of the processor.

Enable CPU XD Support (default)

OROM Keyboard

Access

Allows you to set an option to enter the Option ROM Conguration screens using hotkeys during boot. The options

are:

• Enabled

• One Time Enable

• Disabled

Default setting: Enabled

Admin Setup

Lockout

Allows you to prevent users from entering Setup when an Administrator password is set.

Default Setting: Disabled

Secure Boot screen options

Option Description

Secure Boot Enable This option enables or disables the Secure Boot feature.

• Disabled

• Enabled

Default setting: Enabled.

Expert Key

Management

Allows you to manipulate the security key databases only if the system is in Custom Mode. The Enable Custom

Mode option is disabled by default. The options are:

• PK

• KEK

• db

• dbx

If you enable the Custom Mode, the relevant options for PK, KEK, db, and dbx appear. The options are:

•Save to File—Saves the key to a user-selected le

•Replace from File—Replaces the current key with a key from a user-selected le

•Append from File—Adds a key to the current database from a user-selected le

•Delete—Deletes the selected key

•Reset All Keys—Resets to default setting

System setup 63

Option Description

•Delete All Keys—Deletes all the keys

NOTE: If you disable the Custom Mode, all the changes made will be erased and the keys will restore to

default settings.

Intel Software Guard Extensions screen options

Option Description

Intel SGX Enable This eld species you to provide a secured environment for running code/storing sensitive information in the

context of the main OS. The options are:

• Disabled

• Enabled

•Software Controlled (default)

Enclave Memory

Size

This option sets SGX Enclave Reserve Memory Size. The options are:

• 32 MB

• 64 MB

• 128 MB

Performance screen options

Option Description

Multi Core Support This eld species whether the process has one or all cores enabled. The performance of some applications

improves with the additional cores. This option is enabled by default. Allows you to enable or disable multi-core

support for the processor. The installed processor supports four cores. If you enable Multi Core Support, four cores

are enabled. If you disable Multi Core Support, one core is enabled.

• Enable Multi Core Support

Default setting: The option is enabled.

Intel SpeedStep Allows you to enable or disable the Intel SpeedStep feature.

• Enable Intel SpeedStep

Default setting: The option is enabled.

C-States Control Allows you to enable or disable the additional processor sleep states.

• C states

Default setting: The option is enabled.

Intel TurboBoost Allows you to enable or disable the Intel TurboBoost mode of the processor.

• Enable Intel TurboBoost

Default setting: The option is enabled.

64 System setup

Option Description

Hyper-Thread

Control

Allows you to enable or disable the Hyper-Threading in the processor.

• Disabled

• Enabled

Default setting: Enabled.

Power Management screen options

Option Description

AC Behavior Allows you to enable or disable the computer from turning on automatically when an AC adapter is connected.

Default setting: Wake on AC is not selected.

Auto On Time Allows you to set the time at which the computer must turn on automatically. The options are:

• Disabled

• Every Day

• Weekdays

• Select Days

Default setting: Disabled

USB Wake Support Allows you to enable USB devices to wake the system from Standby.

NOTE: This feature is only functional when the AC power adapter is connected. If the AC power

adapter is removed during Standby, the system setup removes power from all the USB ports to

conserve battery power.

• Enable USB Wake Support

•Wake on Dell USB-C Dock - The option is selected by default.

Wireless Radio

Control

This feature will sense the connection of the system to a wired network and subsequently disable the selected

wireless radios (WLAN and/or WWAN)

Upon disconnection from the wired network, the selected wireless radios will be re-enabled.

Options:

• Control WLAN radio

• Control WWAN radio

Wake on WLAN Allows you to enable or disable the feature that powers on the computer from the O state when triggered by a

LAN signal.

•Disabled (default)

• WLAN Only

• LAN Only

• LAN or WLAN

Block Sleep This option lets you to block entering to sleep (S3 state) in OS environment. When enabled system wont go to

sleep. Intel Rapid Start will be disabled automatically and OS Power option will be blank if it was set to Sleep (S3

state) . Block Sleep (S3 State) option is disabled by default.

System setup 65

Option Description

Peak Shift This option enables you to minimize the AC power consumption during the peak power times of day. After you

enable this option, your system runs only in battery even if the AC is attached.

• Enable Peak Shift

Default setting: Disabled

Advanced Battery

Charge

Conguration

This option enables you to maximize the battery health. By enabling this option, your system uses the standard

charging algorithm and other techniques, during the non-work hours to improve the battery health.

• Enabled Advanced Battery Charge Mode

Default setting: Disabled

Primary Battery

Charge

Conguration

Allows you to select the charging mode for the battery. The options are:

• Adaptive

• Standard — Fully charges your battery at a standard rate.

• ExpressCharge — The battery charges over a shorter period of time using Dell’s fast charging technology. This

option is enabled by default.

• Primarily AC use

• Custom

If Custom Charge is selected, you can also congure Custom Charge Start and Custom Charge Stop.

NOTE: All charging mode may not be available for all the batteries. To enable this option, disable the

Advanced Battery Charge Conguration option.

Type-C Connector

Power

Options:

7.5 Watts

15 Watts (default)

POST Behavior screen options

Option Description

Adapter Warnings Allows you to enable or disable the system setup (BIOS) warning messages when you use certain power adapters.

Default setting: Enable Adapter Warnings

Keypad

(Embedded)

Allows you to choose one of two methods to enable the keypad that is embedded in the internal keyboard.

• Fn Key Only: This option is enabled by default.

• By Numlock

NOTE: When setup is running, this option has no eect. Setup works in Fn Key Only

mode.

Mouse/ Touchpad Options:

• Serial Mouse

• PS2 Mouse

•Touchpad/PS-2 Mouse (Default)

66 System setup

Option Description

Numlock Enable Allows you to enable the Numlock option when the computer boots.

This option is enabled by default.

Fn Key Emulation Allows you to set the option where the Scroll Lock key is used to simulate the Fn key feature.

Enable Fn Key Emulation (default)

Fn Lock Options Allows you to let hot key combinations Fn + Esc toggle the primary behavior of F1–F12, between their standard

and secondary functions. If you disable this option, you cannot toggle dynamically the primary behavior of these

keys. The available options are:

• Fn Lock. This option is selected by default.

•Lock Mode Disable/Standard (default)

• Lock Mode Enable/Secondary

Fastboot Allows you to speed up the boot process by bypassing some of the compatibility steps. The options are:

• Minimal

• Thorough (default)

• Auto

Extended BIOS

POST Time

Allows you to create an additional preboot delay. The options are:

• 0 seconds. This option is enabled by default.

• 5 seconds

• 10 seconds

Full Screen Logo The option Enable Full Screen Logo is not selected by default

Warning and Errors Options:

• Prompt on Warnings and Errors (default)

• Continue on Warnings

• Continue on Warnings and Errors

Virtualization support screen options

Option Description

Virtualization Allows you to enable or disable the Intel Virtualization Technology.

Enable Intel Virtualization Technology (default).

VT for Direct I/O Enables or disables the Virtual Machine Monitor (VMM) from utilizing the additional hardware capabilities provided

by Intel® Virtualization technology for direct I/O.

Enable VT for Direct I/O - enabled by default.

Trusted Execution This option species whether a Measured Virtual Machine Monitor (MVMM) can utilize the additional hardware

capabilities provided by Intel Trusted Execution Technology. The TPM Virtualization Technology, and Virtualization

technology for direct I/O must be enabled to use this feature.

Trusted Execution - disabled by default.

System setup 67

Wireless screen options

Option Description

Wireless Switch Allows to set the wireless devices that can be controlled by the wireless switch. The options are:

• WWAN

• GPS (on WWAN Module)

• WLAN/WiGig

• Bluetooth

All the options are enabled by default.

NOTE: For WLAN and WiGig enable or disable controls are tied together and they cannot be enabled or

disabled independently.

Wireless Device

Enable

Allows you to enable or disable the internal wireless devices.

• WWAN/GPS

• WLAN/WiGig

• Bluetooth

All the options are enabled by default.

Maintenance screen options

Option Description

Service Tag Displays the Service Tag of your computer.

Asset Tag Allows you to create a system asset tag if an asset tag is not already set. This option is not set by default.

BIOS Downgrade This controls ashing of the system rmware to previous revisions.

Data Wipe This eld allows users to erase the data securely from all internal storage devices. The following is the device

aected:

• Internal M.2 SDD

BIOS Recovery This eld allows you to recover from certain corrupted BIOS conditions from a recover le on the user primary hard

drive or an external USB key.

• BIOS Recovery from Hard Drive (enabled by default)

System Log screen options

Option Description

BIOS Events Allows you to view and clear the System Setup (BIOS) POST events.

Thermal Events Allows you to view and clear the System Setup (Thermal) events.

Power Events Allows you to view and clear the System Setup (Power) events.

68 System setup

Updating the BIOS in Windows

It is recommended to update your BIOS (System Setup), on replacing the system board or if an update is available. For laptops, ensure that

your computer battery is fully charged and connected to a power outlet

NOTE: If BitLocker is enabled, it must be suspended prior to updating the system BIOS, and then re-enabled after the BIOS

update is completed.

1 Restart the computer.

2 Go to Dell.com/support.

• Enter the Service Tag or Express Service Code and click Submit.

• Click Detect Product and follow the instructions on screen,

3 If you are unable to detect or nd the Service Tag, click the Choose from all products.

4 Choose the Products category from the list.

NOTE: Choose the appropriate category to reach the product page

5 Select your computer model and the Product Support page of your computer appears.

6 Click Get drivers and click Drivers and Downloads.

The Drivers and Downloads section opens.

7 Click Find it myself.

8 Click BIOS to view the BIOS versions.

9 Identify the latest BIOS le and click Download.

10 Select your preferred download method in the Please select your download method below window, click Download File.

The File Download window appears.

11 Click Save to save the le on your computer.

12 Click Run to install the updated BIOS settings on your computer.

Follow the instructions on the screen.

NOTE: It is recommended not to update the BIOS version for more than 3 revisions. For example: If you want to update the BIOS

from 1.0 to 7.0, then install version 4.0 rst and then install version 7.0.

Updating your system BIOS using a USB ash drive

If the system cannot load into Windows but there is still a need to update the BIOS, download the BIOS le using another system and save

it to a bootable USB Flash Drive.

NOTE: You will need to use a bootable USB Flash drive. Please refer to the following article for further details: http://

www.dell.com/support/article/us/en/19/SLN143196/how-to-create-a-bootable-usb-ash-drive-using-dell-diagnostic-

deployment-package--dddp-?lang=EN

1 Download the BIOS update .EXE le to another system.

2 Copy the le e.g. O9010A12.EXE onto the bootable USB Flash drive.

3 Insert the USB Flash drive into the system that requires the BIOS update.

4 Restart the system and press F12 when the Dell Splash logo appears to display the One Time Boot Menu.

5 Using arrow keys, select USB Storage Device and press Return.

6 The system will boot to a Diag C:\> prompt.

7 Run the le by typing the full lename e.g. O9010A12.exe and press Return.

8 The BIOS Update Utility will load, follow the instructions on screen.

System setup 69

Figure 4. DOS BIOS Update Screen

System and setup password

You can create a system password and a setup password to secure your computer.

Password type Description

System password Password that you must enter to log on to your system.

Setup password Password that you must enter to access and make changes to the BIOS settings of your computer.

CAUTION: The password features provide a basic level of security for the data on your computer.

CAUTION: Anyone can access the data stored on your computer if it is not locked and left unattended.

NOTE: Your computer is shipped with the system and setup password feature is disabled.

Assigning a system password and setup password

You can assign a new System Password only when the status is in Not Set.

To enter the system setup, press F2 immediately after a power-on or re-boot.

1 In the System BIOS or System Setup screen, select Security and press Enter.

The Security screen is displayed.

2 Select System Password and create a password in the Enter the new password eld.

Use the following guidelines to assign the system password:

• A password can have up to 32 characters.

• The password can contain the numbers 0 through 9.

• Only lower case letters are valid, upper case letters are not allowed.

• Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`).

3 Type the system password that you entered earlier in the Conrm new password eld and click OK.

4 Press Esc and a message prompts you to save the changes.

5 Press Y to save the changes.

The computer reboots.

70 System setup

Deleting or changing an existing system and/or setup

password

Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing System and/or

Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is Locked.

To enter the System Setup, press F2 immediately after a power-on or reboot.

1 In the System BIOS or System Setup screen, select System Security and press Enter.

The System Security screen is displayed.

2 In the System Security screen, verify that Password Status is Unlocked.

3 Select System Password, alter or delete the existing system password and press Enter or Tab.

4 Select Setup Password, alter or delete the existing setup password and press Enter or Tab.

NOTE: If you change the System and/or Setup password, re-enter the new password when promoted. If you delete the

System and/or Setup password, conrm the deletion when promoted.

5 Press Esc and a message prompts you to save the changes.

6 Press Y to save the changes and exit from System Setup.

The computer reboots.

System setup 71

Troubleshooting

Dell Enhanced Pre-Boot System Assessment (ePSA)

diagnostic 3.0

You can invoke the ePSA diagnostics by either:

• Press the F12 key when the system boots and choosing Diagnostics option.

• Press Fn+PWR when the system boots.

For more details, see Dell EPSA Diagnostic 3.0.

Diagnostic LED

This section details the diagnostic features of the battery LED in a notebook.

Instead of beep codes errors are indicated via the bicolor Battery Charge LED. A specic blink pattern is followed by ashing a pattern of

ashes in amber, followed by white. The pattern then repeats.

NOTE: The diagnostic pattern will consist of a two digit number being represented by a rst group of LED blinks (1 through 9) in

amber, followed by a 1.5 second pause with the LED o, and then a second group of LED blinks (1 through 9) in white. This is

then followed by a three second pause, with the LED o, before repeating over again. Each LED blink takes 0.5 seconds.

The system will not shutdown when displaying the Diagnostic Error Codes. Diagnostic Error Codes will always supersede any other use of

the LED. For instance, on Notebooks, battery codes for Low Battery or Battery Failure situations will not be displayed when Diagnostic

Error Codes are being displayed:

Table 12. LED pattern

Blinking pattern Problem Description Suggested Resolution

Amber White

2 1 processor processor failure

2 2 system board, BIOS ROM system board, covers BIOS corruption or ROM error

2 3 memory no memory/no RAM detected

2 4 memory memory failure/RAM failure

2 5 memory invalid memory installed

2 6 system board; chipset system board/ chipset error

2 7 display display failure

3 1 RTC power failure coin-cell battery failure

3 2 PCI/Video PCI/Video card/chip failure

3 3 BIOS recovery 1 recovery image nor found

3 4 BIOS recovery 2 recovery image found but invalid

72 Troubleshooting

Real Time Clock (RTC) reset

The Real Time Clock (RTC) reset function allows you or the service technician to recover the recently launched model Dell Latitude and

Precision systems from select No POST/No Boot/No Power situations. You can initiate the RTC reset on the system from a power o

state only if it is connected to AC power. Press and hold the power button for 25 seconds. The system RTC reset occurs after you release

the power button.

NOTE: If AC power is disconnected from the system during the process or the power button is held longer than 40 seconds, the

RTC reset process is aborted.

The RTC reset will reset the BIOS to Defaults, un-provision Intel vPro and reset the system date and time. The following items are

unaected by the RTC reset:

• Service Tag

• Asset Tag

• Ownership Tag

• Admin Password

• System Password

• HDD Password

• Key Databases

• System Logs

The following items may or may not reset based on your custom BIOS setting selections:

• The Boot List

• Enable Legacy OROMs

• Secure Boot Enable

• Allow BIOS Downgrade

Troubleshooting 73

Table of Contents

DELL 7380 User Manual

Related Manuals