Table of Contents
- Inspiron 7580 Service Manual
- Before working inside your computer
- After working inside your computer
- Removing the base cover
- Replacing the base cover
- Removing the battery
- Replacing the battery
- Removing the hard drive
- Replacing the hard drive
- Removing the solid-state drive/Intel Optane memory module
- Replacing the solid-state drive/Intel Optane memory module
- Removing the memory modules
- Replacing the memory modules
- Removing the coin-cell battery
- Replacing the coin-cell battery
- Removing the heat sink
- Replacing the heat sink
- Removing the fan
- Replacing the fan
- Removing the speakers
- Replacing the speakers
- Removing the wireless card
- Replacing the wireless card
- Removing the power-adapter port
- Replacing the power-adapter port
- Removing the I/O board
- Replacing the I/O board
- Removing the display assembly
- Replacing the display assembly
- Removing the system board
- Replacing the system board
- Removing the status-light board
- Replacing the status-light board
- Removing the touchpad
- Replacing the touchpad
- Removing the keyboard
- Replacing the keyboard
- Removing the palm rest
- Replacing the palm rest
- Downloading drivers
- System setup
- Troubleshooting
- Getting help and contacting Dell
DELL 7580 User Manual
Displayed below is the user manual for 7580 by DELL which is a product in the Notebooks category. This manual has pages.
Related Manuals
Inspiron 7580
Service Manual
Computer Model: Inspiron 7580
Regulatory Model: P70F
Regulatory Type: P70F002
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks
may be trademarks of their respective owners.
2018 - 09
Rev. A00
Contents
1 Before working inside your computer............................................................................................................. 7
Before you begin ................................................................................................................................................................7
Safety instructions............................................................................................................................................................. 7
Recommended tools.......................................................................................................................................................... 7
Screw list.............................................................................................................................................................................8
2 After working inside your computer..............................................................................................................10
3 Removing the base cover..............................................................................................................................11
Procedure........................................................................................................................................................................... 11
4 Replacing the base cover............................................................................................................................. 13
Procedure.......................................................................................................................................................................... 13
5 Removing the battery...................................................................................................................................15
Prerequisites......................................................................................................................................................................15
Procedure.......................................................................................................................................................................... 15
6 Replacing the battery...................................................................................................................................16
Procedure.......................................................................................................................................................................... 16
Post-requisites.................................................................................................................................................................. 16
7 Removing the hard drive...............................................................................................................................17
Prerequisites...................................................................................................................................................................... 17
Procedure...........................................................................................................................................................................17
8 Replacing the hard drive...............................................................................................................................19
Procedure.......................................................................................................................................................................... 19
Post-requisites..................................................................................................................................................................20
9 Removing the solid-state drive/Intel Optane memory module...................................................................... 21
Prerequisites......................................................................................................................................................................21
Procedure.......................................................................................................................................................................... 21
10 Replacing the solid-state drive/Intel Optane memory module.................................................................... 22
Procedure..........................................................................................................................................................................22
Post-requisites..................................................................................................................................................................22
11 Removing the memory modules.................................................................................................................. 23
Prerequisites..................................................................................................................................................................... 23
Procedure..........................................................................................................................................................................23
12 Replacing the memory modules..................................................................................................................24
Procedure..........................................................................................................................................................................24
Contents 3
Post-requisites..................................................................................................................................................................24
13 Removing the coin-cell battery...................................................................................................................25
Prerequisites..................................................................................................................................................................... 25
Procedure..........................................................................................................................................................................25
14 Replacing the coin-cell battery...................................................................................................................26
Procedure..........................................................................................................................................................................26
Post-requisites..................................................................................................................................................................26
15 Removing the heat sink.............................................................................................................................. 27
Prerequisites..................................................................................................................................................................... 27
Procedure..........................................................................................................................................................................27
16 Replacing the heat sink.............................................................................................................................. 28
Procedure..........................................................................................................................................................................28
Post-requisites..................................................................................................................................................................28
17 Removing the fan....................................................................................................................................... 29
Prerequisites..................................................................................................................................................................... 29
Procedure..........................................................................................................................................................................29
18 Replacing the fan........................................................................................................................................ 31
Procedure.......................................................................................................................................................................... 31
Post-requisites..................................................................................................................................................................32
19 Removing the speakers.............................................................................................................................. 33
Prerequisites..................................................................................................................................................................... 33
Procedure..........................................................................................................................................................................33
20 Replacing the speakers..............................................................................................................................34
Procedure..........................................................................................................................................................................34
Post-requisites..................................................................................................................................................................34
21 Removing the wireless card........................................................................................................................35
Prerequisites..................................................................................................................................................................... 35
Procedure..........................................................................................................................................................................35
22 Replacing the wireless card........................................................................................................................37
Procedure..........................................................................................................................................................................37
Post-requisites..................................................................................................................................................................37
23 Removing the power-adapter port............................................................................................................. 38
Prerequisites..................................................................................................................................................................... 38
Procedure..........................................................................................................................................................................38
24 Replacing the power-adapter port............................................................................................................. 39
Procedure..........................................................................................................................................................................39
4Contents
Post-requisites..................................................................................................................................................................39
25 Removing the I/O board............................................................................................................................ 40
Prerequisites..................................................................................................................................................................... 40
Procedure..........................................................................................................................................................................40
26 Replacing the I/O board.............................................................................................................................42
Procedure..........................................................................................................................................................................42
Post-requisites..................................................................................................................................................................43
27 Removing the display assembly..................................................................................................................44
Prerequisites..................................................................................................................................................................... 44
Procedure..........................................................................................................................................................................44
28 Replacing the display assembly..................................................................................................................46
Procedure..........................................................................................................................................................................46
Post-requisites..................................................................................................................................................................47
29 Removing the system board.......................................................................................................................48
Prerequisites..................................................................................................................................................................... 48
Procedure..........................................................................................................................................................................48
30 Replacing the system board....................................................................................................................... 51
Procedure.......................................................................................................................................................................... 51
Post-requisites..................................................................................................................................................................53
31 Removing the status-light board................................................................................................................ 54
Prerequisites..................................................................................................................................................................... 54
Procedure..........................................................................................................................................................................54
32 Replacing the status-light board................................................................................................................55
Procedure......................................................................................................................................................................... 55
Post-requisites................................................................................................................................................................. 55
33 Removing the touchpad.............................................................................................................................56
Prerequisites..................................................................................................................................................................... 56
Procedure......................................................................................................................................................................... 56
34 Replacing the touchpad............................................................................................................................. 58
Procedure......................................................................................................................................................................... 58
Post-requisites................................................................................................................................................................. 59
35 Removing the keyboard............................................................................................................................. 60
Prerequisites..................................................................................................................................................................... 60
Procedure......................................................................................................................................................................... 60
36 Replacing the keyboard............................................................................................................................. 62
Procedure..........................................................................................................................................................................62
Contents 5
Post-requisites..................................................................................................................................................................63
37 Removing the palm rest............................................................................................................................. 64
Prerequisites..................................................................................................................................................................... 64
Procedure..........................................................................................................................................................................64
38 Replacing the palm rest............................................................................................................................. 65
Procedure......................................................................................................................................................................... 65
Post-requisites................................................................................................................................................................. 65
39 Downloading drivers.................................................................................................................................. 66
Downloading the audio driver.........................................................................................................................................66
Downloading the graphics driver................................................................................................................................... 66
Downloading the USB 3.0 driver....................................................................................................................................66
Downloading the Wi-Fi driver......................................................................................................................................... 67
Downloading the media-card reader driver...................................................................................................................67
Downloading the chipset driver......................................................................................................................................67
Downloading the network driver....................................................................................................................................67
40 System setup.............................................................................................................................................69
Boot Sequence.................................................................................................................................................................69
Navigation keys................................................................................................................................................................69
BIOS overview..................................................................................................................................................................69
Entering BIOS setup program.........................................................................................................................................70
System setup options......................................................................................................................................................70
System and setup password...........................................................................................................................................75
Assigning a system setup password........................................................................................................................ 75
Deleting or changing an existing system setup password.................................................................................... 76
Clearing CMOS settings............................................................................................................................................76
Clearing BIOS (System Setup) and System passwords........................................................................................76
41 Troubleshooting.......................................................................................................................................... 77
Flashing the BIOS.............................................................................................................................................................77
Enhanced Pre-Boot System Assessment (ePSA) diagnostics................................................................................... 77
Running the ePSA Diagnostics.................................................................................................................................77
Diagnostics........................................................................................................................................................................78
Enabling Intel Optane memory....................................................................................................................................... 79
Disabling Intel Optane memory.......................................................................................................................................79
Flea power release........................................................................................................................................................... 79
Wi-Fi power cycle............................................................................................................................................................ 80
42 Getting help and contacting Dell.................................................................................................................81
Self-help resources...........................................................................................................................................................81
Contacting Dell..................................................................................................................................................................81
6Contents
Before working inside your computer
NOTE: The images in this document may dier from your computer depending on the conguration you ordered.
Before you begin
1 Save and close all open les and exit all open applications.
2 Shut down your computer. Click Start > Power > Shut down.
NOTE: If you are using a dierent operating system, see the documentation of your operating system for shut-down
instructions.
3 Disconnect your computer and all attached devices from their electrical outlets.
4 Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.
5 Remove any media card and optical disc from your computer, if applicable.
Safety instructions
Use the following safety guidelines to protect your computer from potential damage and ensure your personal safety.
WARNING: Before working inside your computer, read the safety information that shipped with your computer. For more safety
best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.
WARNING: Disconnect all power sources before opening the computer cover or panels. After you nish working inside the
computer, replace all covers, panels, and screws before connecting to the electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is at and clean.
CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching pins and contacts.
CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped
with the product or at www.dell.com/regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the
metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate static electricity,
which could harm internal components.
CAUTION: When you disconnect a cable, pull on its connector or on its pull tab, not on the cable itself. Some cables have
connectors with locking tabs or thumb-screws that you must disengage before disconnecting the cable. When disconnecting
cables, keep them evenly aligned to avoid bending any connector pins. When connecting cables, ensure that the ports and
connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
Recommended tools
The procedures in this document may require the following tools:
• Phillips screwdriver #1
• Plastic scribe
1
Before working inside your computer 7
Screw list
NOTE: Screw color may vary with the conguration ordered.
Table 1. Screw list
Component Secured to Screw type Quantity Screw image
Base cover Palm-rest assembly M2.5x5 4
Battery Palm-rest assembly M2x3 3
4-cell Battery (optional) Palm-rest assembly M2x3 1
Battery Keyboard shield M2x3 1
Hard-drive assembly Palm-rest assembly M2x3 2
Hard-drive assembly Keyboard shield M2x3 1
Hard-drive bracket Hard drive M3x3 4
Solid-state drive Keyboard shield M2x3 1
I/O board Palm-rest assembly M2x3 2
Fan Keyboard shield M2x3 2
Wireless card I/O board M2x3 1
Power-adapter port Palm-rest assembly M2x3 1
USB Type-C bracket System board M2x3 1
USB Type-C bracket Palm-rest assembly M2x3 1
System board Palm-rest assembly M2x2 1
System board Keyboard shield M2x2 3
Display assembly Palm-rest assembly M2.5x5 7
Touchpad Palm-rest assembly M2x2 4
8 Before working inside your computer
Component Secured to Screw type Quantity Screw image
Touchpad bracket Palm-rest assembly M2x2 3
Keyboard shield Palm-rest assembly M1.4x2 26
Keyboard Palm-rest assembly M1.2x1.5 8
Before working inside your computer 9
After working inside your computer
CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer.
1 Replace all screws and ensure that no stray screws remain inside your computer.
2 Connect any external devices, peripherals, or cables you removed before working on your computer.
3 Replace any media cards, discs, or any other parts that you removed before working on your computer.
4 Connect your computer and all attached devices to their electrical outlets.
5 Turn on your computer.
2
10 After working inside your computer
Removing the base cover
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Close the display and turn the computer over.
2 Loosen the six captive screws that secure the base cover to the palm-rest assembly.
3 Remove the 4 screws (M2.5x5) that secure the base cover to the palm-rest assembly.
4 Using a plastic scribe, pry and release the tabs on the base cover from the slots on the palm-rest assembly.
5 Lift the base cover from the palm-rest assembly.
3
Removing the base cover 11
6 Disconnect the battery cable from the system board.
7 Press and hold the power button for 5 seconds to ground the system board.
12 Removing the base cover
Replacing the base cover
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Connect the battery cable to the system board.
2 Align the tabs on the base cover with the slots on the palm-rest assembly and snap the base cover into place.
3 Replace the four screws (M2.5x5) that secure the base cover to the palm-rest assembly.
4 Tighten the six captive screws that secure the base cover to the palm-rest assembly.
4
Replacing the base cover 13
14 Replacing the base cover
Removing the battery
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
Remove the base cover.
Procedure
1 Using the pull tab, disconnect the battery cable from the system board.
2 Remove the four screws (M2x3) that secure the battery to the palm-rest assembly and keyboard shield.
3 Lift the battery o the palm-rest assembly.
4 Turn the computer over, open the display, and press and hold the power button for 15 seconds to ground the system board.
5
Removing the battery 15
Replacing the battery
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the screw holes on the battery with the screw holes on the palm-rest assembly and keyboard shield.
2 Replace the four screws (M2x3) that secure the battery to the palm-rest assembly and keyboard shield.
3 Connect the battery cable to the system board.
Post-requisites
Replace the base cover.
6
16 Replacing the battery
Removing the hard drive
If your computer is using a SATA storage device accelerated by Intel Optane memory, disable Intel Optane before removing the SATA
storage device. For more information about disabling the Intel Optane, see Disabling Intel Optane.
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
Prerequisites
Remove the base cover.
Procedure
1 Using the pull-tab, disconnect the hard-drive cable from the system board.
2 Remove the three screws (M2x3) that secure the hard-drive assembly to the palm-rest assembly and keyboard shield.
3 Lift the hard-drive assembly along with its cable o the palm-rest assembly.
4 Disconnect the interposer from the hard-drive assembly.
7
Removing the hard drive 17
5 Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive.
6 Remove the hard-drive bracket o the hard drive.
18 Removing the hard drive
Replacing the hard drive
Enable Intel Optane after replacing the SATA storage. For more information about enabling the Intel Optane, see Enabling Intel Optane.
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
Procedure
1 Align the screw holes on the hard-drive bracket with the screw holes on the hard drive.
2 Replace the four screws (M3x3) that secure the hard-drive bracket to the hard drive.
3 Connect the interposer to the hard-drive assembly.
4 Align the screw holes on the hard-drive assembly with the screw holes on the palm-rest assembly and keyboard shield.
5 Replace the three screws (M2x3) that secure the hard-drive assembly to the palm-rest assembly and keyboard shield.
6 Connect the hard-drive cable to the connector on the system board.
8
Replacing the hard drive 19
Removing the solid-state drive/Intel Optane
memory module
You need to disable the Intel Optane memory before removing Intel Optane memory module from your computer. For more information
about disabling the Intel Optane memory, see Disabling Intel Optane memory.
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
Remove the base cover.
Procedure
1 Locate the solid-state drive/Intel Optane memory on the system board.
2 Remove the screw (M2x3) that secures the solid-state drive/Intel Optane memory to the keyboard shield.
3 Slide and remove the solid-state drive/Intel Optane memory from the solid-state drive/Intel Optane memory slot.
9
Removing the solid-state drive/Intel Optane memory module 21
Replacing the solid-state drive/Intel Optane
memory module
Enable the Intel Optane memory after you replace the Intel Optane memory module. For more information about enabling the Intel Optane
memory, see Enabling Intel Optane memory.
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.
Procedure
1 Align the notch on the solid-state drive/Intel Optane memory module with the tab on the solid-state drive/Intel Optane memory slot.
2 Slide the solid-state drive/Intel Optane memory module rmly into the solid-state drive/Intel Optane memory slot at an angle.
3 Press the other end of the solid-state drive/Intel Optane memory module and replace the screw (M2x3) that secures the solid-state
drive/Intel Optane memory module to the keyboard shield.
Post-requisites
Replace the base cover.
10
22 Replacing the solid-state drive/Intel Optane memory module
Removing the memory modules
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
Remove the base cover.
Procedure
1 Locate the memory module on the system board.
2 Use your ngertips to carefully spread apart the securing-clips on each end of the memory-module slot until the memory module pops
up.
3 Remove the memory module from the memory-module slot.
11
Removing the memory modules 23
Replacing the memory modules
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the notch on the memory module with the tab on the memory-module slot.
2 Slide the memory module rmly into the slot at an angle.
3 Press the memory module down until it clicks into place.
NOTE: If you do not hear the click, remove the memory module and reinstall it.
Post-requisites
Replace the base cover.
12
24 Replacing the memory modules
Removing the coin-cell battery
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note
the BIOS setup program’s settings before removing the coin-cell battery.
Prerequisites
Remove the base cover.
Procedure
1 Disconnect the coin-cell battery cable from the I/O board.
2 Peel the coin-cell battery o the palm-rest assembly.
13
Removing the coin-cell battery 25
Replacing the coin-cell battery
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Adhere the coin-cell battery to the palm-rest assembly.
2 Connect the coin-cell battery cable to the I/O board.
Post-requisites
Replace the base cover.
14
26 Replacing the coin-cell battery
Removing the heat sink
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
WARNING: The heat sink may become hot during normal operation. Allow sucient time for the heat sink to cool before you
touch it.
CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils in your skin can
reduce the heat transfer capability of the thermal grease.
Prerequisites
Remove the base cover.
Procedure
1 In sequential order (indicated on the heat-sink), loosen the seven captive screws that secure the heat sink to the system board.
NOTE: The number of screws may vary depending on the conguration ordered.
2 Lift the heat sink o the system board.
15
Removing the heat sink 27
Replacing the heat sink
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.
NOTE: If either the system board or the heat sink is replaced, use the thermal pad provided in the kit to ensure that thermal
conductivity is achieved.
Procedure
1 Align the screw holes on the heat sink with the screw holes on the system board.
2 In sequential order (indicated on the heat-sink), tighten the seven captive screws that secure the heat sink to the system board.
NOTE: The number of screws may vary depending on the conguration ordered.
Post-requisites
Replace the base cover.
16
28 Replacing the heat sink
Removing the fan
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
Remove the base cover.
Procedure
1 Peel the tape that secures the I/O-board cable to the system board.
2 Open the latch and disconnect the I/O-board cable from the system board.
3 Remove the I/O-board cable from the routing guides on the fan.
4 Disconnect the fan cable from the system board.
5 Remove the two screws (M2x3) that secure the fan to the keyboard shield.
6 Lift the fan o the palm-rest assembly.
17
Removing the fan 29
30 Removing the fan
Replacing the fan
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Place the fan on the palm-rest assembly and align the screw holes on the fan with the screw holes on the keyboard shield.
2 Replace the two screws (M2x3) that secure the fan to the keyboard shield.
3 Connect the fan cable to the system board.
4 Route the I/O-board cables through the routing guides on the fan.
5 Slide the I/O-board cable into the connector on the system board and close the latch to secure the cable.
6 Adhere the tape that secures the I/O-board cable to the system board.
18
Replacing the fan 31
Removing the speakers
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
Remove the base cover.
Procedure
1 Disconnect the speaker cable from the system board.
2 Note the position of the rubber grommets before lifting the speakers.
3 Lift the right speaker by releasing the rubber grommets from the slots on the palm-rest assembly.
4 Lift the status-light board from the slot on the palm-rest assembly.
5 Note the cable routing and remove the speaker cable from the routing guides on the palm-rest assembly.
6 Lift the left speaker by releasing the rubber grommets from the slots on the palm-rest assembly.
19
Removing the speakers 33
Replacing the speakers
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Using the alignment posts, align and place the left speaker on the palm-rest assembly.
2 Route the speaker cable through the routing guides on the palm-rest assembly.
3 Using the alignment posts, align and place the right speaker on the palm-rest assembly.
4 Replace the rubber grommets if they are pushed up while replacing the speakers.
5 Connect the speaker cable to the system board.
6 Align and place the status-light board in the slot on the palm-rest assembly.
Post-requisites
Replace the base cover.
20
34 Replacing the speakers
Removing the wireless card
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
Remove the base cover.
Procedure
1 Locate the wireless card on the I/O board.
2 Remove the screw (M2x3) that secures the wireless-card bracket and wireless card to the I/O board.
3 Lift the wireless-card bracket o the wireless card.
4 Disconnect the antenna cables from the wireless card.
5 Slide and remove the wireless card from the wireless-card slot.
21
Removing the wireless card 35
36 Removing the wireless card
Replacing the wireless card
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
CAUTION: To avoid damage to the wireless card, do not place any cables under it.
1 Align the notch on the wireless card with the tab on the wireless-card slot and slide the wireless card at an angle into the wireless-card
slot.
2 Connect the antenna cables to the wireless card.
The following table provides the antenna-cable color scheme for the wireless card supported by your computer.
Table 2. Antenna-cable color scheme
Connectors on the wireless card Antenna-cable color
Main (white triangle) White
Auxiliary (black triangle) Black
3 Align the screw hole on the wireless-card bracket with the screw hole on the wireless card and the I/O board.
4 Replace the screw (M2x3) that secures the wireless-card bracket and wireless card to the I/O board.
Post-requisites
Replace the base cover.
22
Replacing the wireless card 37
Removing the power-adapter port
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
Remove the base cover.
Procedure
1 Disconnect the power-adapter port cable from the system board.
2 Remove the screw (M2x3) that secures the power-adapter port to the palm-rest assembly.
3 Lift the power-adapter port along with its cable o the palm-rest assembly.
23
38 Removing the power-adapter port
Replacing the power-adapter port
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Insert the power-adapter port into the slot on the palm-rest assembly.
2 Align the screw hole on the power-adapter port with the screw hole on the palm-rest assembly and replace the screw (M2x3) that
secures the power-adapter port to the palm-rest assembly.
3 Connect the power-adapter port cable to the system board.
Post-requisites
Replace the base cover.
24
Replacing the power-adapter port 39
Removing the I/O board
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the wireless card.
Procedure
1 Peel o the tape that secures the I/O-board cable to the I/O board.
2 Open the latch and disconnect the I/O-board cable from the I/O board.
3 Disconnect the coin-cell battery cable from the I/O board.
4 Remove the two screws (M2x3) that secure the I/O board to the palm-rest assembly.
5 Lift the I/O board o the palm-rest assembly.
25
40 Removing the I/O board
Removing the I/O board 41
Replacing the I/O board
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Place the I/O board on the palm-rest assembly and align the screw holes on the I/O board with the screw holes on the palm-rest
assembly.
2 Replace the two screws (M2x3) that secure the I/O board to the palm-rest assembly.
3 Connect the coin-cell battery cable to the I/O board.
4 Slide the I/O-board cable into the connector on the I/O board and close the latch to secure the cable.
5 Adhere the tape that secures the I/O-board cable to the I/O board.
26
42 Replacing the I/O board
Removing the display assembly
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the wireless card.
Procedure
1 Turn the computer over and open the display to 180-degree angle.
2 Place the computer on a at surface with the display facing down.
CAUTION: Place the computer on a soft and clean surface to avoid scratching the display.
3 Peel o the tapes that secure the display cable and touch-screen board cable (optional) to the system board.
4 Open the latches and disconnect the display cable and the touch-screen board cable (optional) from the system board.
5 Remove the antenna cables from the routing guides on the palm-rest assembly.
6 Remove the seven screws (M2.5x5) that secure the display assembly to the palm-rest assembly.
7 Lift the display assembly o the palm-rest assembly.
27
44 Removing the display assembly
Removing the display assembly 45
Replacing the display assembly
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
CAUTION: Place the computer on a soft and clean surface to avoid scratching the display.
1 Place the display assembly on the palm-rest assembly and align the screw holes on the display hinges with the screw holes on the
palm-rest assembly.
2 Replace the seven screws (M2.5x5) that secure the display assembly to the palm-rest assembly.
3 Route the antenna cables through the routing guides on the palm-rest assembly.
4 Slide the display cable and the touch-screen board cable (optional) into their respective connectors on the system board and close the
latches to secure the cables.
5 Adhere the tapes that secure the display cable and the touch-screen board cable (optional) to their respective connectors on the
system board.
28
46 Replacing the display assembly
Removing the system board
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program
after you replace the system board.
NOTE: Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program. You must
make the appropriate changes again after you replace the system board.
NOTE: Before disconnecting the cables from the system board, note the location of the connectors so that you can reconnect
the cables correctly after you replace the system board.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
3 Remove the solid-state drive/Intel Optane.
4 Remove the memory modules.
5 Remove the heat sink.
6 Remove the power-adapter port.
Procedure
1 Disconnect the fan cable from the system board.
2 Peel o the tapes that secure the display cable and touch-screen board cable (optional) to the system board.
3 Open the latches and disconnect the display cable and the touch-screen board cable (optional) from the system board.
4 Peel o the tape that secures the I/O-board cable to the system board.
5 Open the latch and disconnect the I/O-board cable from the system board.
29
48 Removing the system board
6 Using the pull tab, disconnect the hard-drive cable from the system board.
7 Open the latch and disconnect the touchpad cable from the system board.
8 Disconnect the power-adapter port cable from the system board.
9 Remove the two screws (M2x3) that secure the USB Type-C port bracket to the system board and palm-rest assembly.
10 Lift the USB Type-C port bracket o the system board.
11 Disconnect the speaker cable from the system board.
12 Open the latch and disconnect the status-light board cable from the system board.
13 Open the latch and disconnect the keyboard cable from the system board.
14 Open the latch and disconnect the keyboard-backlight cable from the system board.
Removing the system board 49
15 Remove the four screws (M2x2) that secure the system board to the palm-rest assembly and keyboard shield.
16 Lift the system board o the palm-rest assembly.
50 Removing the system board
Replacing the system board
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program
after you replace the system board.
NOTE: Replacing the system board removes any changes you have made to the BIOS using the BIOS setup program. You must
make the appropriate changes again after you replace the system board.
Procedure
1 Align the screw holes on the system board with the screw holes on the palm-rest assembly and keyboard shield.
2 Replace the four screws (M2x2) that secure the system board to the palm-rest assembly and keyboard shield.
3 Slide the keyboard-backlight cable into the connector on the system board and close the latch to secure the cable.
4 Slide the keyboard cable into the connector on the system board and close the latch to secure the cable.
5 Slide the status-light board cable into the connector on the system board and close the latch to secure the cable.
6 Connect the fan cable to the system board.
7 Align the screw holes on the USB Type-C port bracket with the screw holes on the system board.
8 Replace the two screws (M2x3) that secure the USB Type-C port bracket to the system board.
9 Connect the power-adapter port cable to the system board.
10 Slide the touchpad cable into the connector on the system board and close the latch to secure the cable.
11 Connect the hard-drive cable to the system board
30
Replacing the system board 51
12 Slide the I/O-board cable into the connector on the system board and close the latch to secure the cable.
13 Adhere the tape that secures the I/O-board cable to the system board.
14 Slide the display cable and touch-screen board cable (optional) into their respective connectors on the system board and close the
latches to secure the cables.
15 Adhere the tapes that secure the display cable and touch-screen board cable (optional) to their respective connectors on the system
board.
16 Connect the fan cable to the system board.
52 Replacing the system board
Removing the status-light board
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
Procedure
NOTE: The status-light board includes an LED indicator for power and battery-status light/hard-drive activity light.
1 Open the latch and disconnect the status-light board cable from the system board.
2 Lift the status-light board along with the cable o the palm-rest assembly.
31
54 Removing the status-light board
Replacing the status-light board
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align and place the status-light board in the slot on the palm-rest assembly.
2 Slide the status-light board cable into the connector on the system board and close the latch to secure the cable.
Post-requisites
1 Replace the battery.
2 Replace the base cover.
32
Replacing the status-light board 55
Removing the touchpad
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
Procedure
1 Open the latch and disconnect the touchpad cable from the system board.
2 Peel the tapes that secure the touchpad to the keyboard shield.
3 Remove the three screws (M2x2) that secure the touchpad bracket to the palm-rest assembly.
4 Peel o the tapes that secure the touchpad bracket to the palm-rest assembly.
5 Lift the touchpad bracket o the palm-rest assembly.
6 Remove the four screws (M2x2) that secure the touchpad to the palm-rest assembly.
7 Lift the touchpad, along with the cable, o the palm-rest assembly.
33
56 Removing the touchpad
Removing the touchpad 57
Replacing the touchpad
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the screw holes on the touchpad with the screw holes on the palm-rest assembly.
2 Replace the four screws (M2x2) that secure the touchpad to the palm-rest assembly.
3 Align the screw holes on the touchpad bracket with the screw holes on the palm-rest assembly.
4 Adhere the tapes that secure the touchpad bracket to the palm-rest assembly.
5 Replace the three screws (M2x2) that secure the touchpad bracket to the palm-rest assembly.
6 Adhere the tapes that secure the touchpad to the keyboard shield.
7 Slide the touchpad cable into the connector on the system board and close the latch to secure the cable.
34
58 Replacing the touchpad
Removing the keyboard
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
3 Remove the wireless card.
4 Remove the memory modules.
5 Remove the display assembly.
6 Remove the I/O board.
7 Remove the solid-state drive/Intel Optane.
8 Remove the heat sink.
9 Remove the fan.
10 Remove the hard drive.
11 Remove the power-adapter port.
12 Remove the system board.
Procedure
1 Peel o the tapes that secure the keyboard shield to the palm-rest assembly.
2 Remove the 26 screws (M1.4x2) that secure the keyboard shield and the keyboard to the palm-rest assembly.
3 Lift the keyboard shield o the keyboard.
35
60 Removing the keyboard
4 Remove the eight screws (M1.2x1.5) that secure the keyboard to the palm-rest assembly.
5 Lift the keyboard o the palm-rest assembly.
Removing the keyboard 61
Replacing the keyboard
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Place the keyboard membrane on the back of the keyboard.
2 Align the keyboard membrane with the folding line and fold the keyboard membrane.
3 Align the screw holes on the keyboard with the screw holes on the palm-rest assembly.
4 Replace the eight screws (M1.2x1.5) that secure the keyboard to the palm-rest assembly.
5 Place the keyboard shield onto the keyboard and align the screw holes on the keyboard shield with the screw holes on the keyboard
and the palm-rest assembly.
6 Replace the 26 screws (M1.4x2) that secure the keyboard shield and the keyboard to the palm-rest assembly.
36
62 Replacing the keyboard
7 Adhere the tapes that secure the keyboard shield to the palm-rest assembly.
Post-requisites
1 Replace the system board.
2 Replace the power-adapter port.
3 Replace the hard drive.
4 Replace the fan.
5 Replace the heat sink.
6 Replace the solid-state drive/Intel Optane.
7 Replace the I/O board.
8 Replace the display assembly.
9 Replace the memory modules.
10 Replace the wireless card.
11 Replace the battery.
12 Replace the base cover.
Replacing the keyboard 63
Removing the palm rest
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
3 Remove the coin-cell battery.
4 Remove the wireless card.
5 Remove the memory modules.
6 Remove the display assembly.
7 Remove the I/O board.
8 Remove the solid-state drive/Intel Optane.
9 Remove the heat sink.
10 Remove the fan.
11 Remove the hard drive.
12 Remove the power-adapter port.
13 Remove the system board.
14 Remove the status-light board.
15 Remove the touchpad.
16 Remove the keyboard.
Procedure
After performing the steps in prerequisites, we are left with the palm rest.
37
64 Removing the palm rest
Replacing the palm rest
WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the
steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside
your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
Place the palm rest on a clean and at surface.
Post-requisites
1 Replace the keyboard.
2 Replace the touchpad.
3 Replace the status-light board.
4 Replace the system board.
5 Replace the power-adapter port.
6 Replace the hard drive.
7 Replace the fan.
8 Replace the heat sink.
9 Replace the solid-state drive/Intel Optane.
10 Replace the I/O board.
11 Replace the display assembly.
12 Replace the memory modules.
13 Replace the wireless card.
14 Replace the coin-cell battery.
15 Replace the battery.
16 Replace the base cover.
38
Replacing the palm rest 65
Downloading drivers
Downloading the audio driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product Support, enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
4 Click Drivers & Downloads > Find it myself.
5 Scroll down the page and expand Audio.
6 Click Download to download the audio driver for your computer.
7 After the download is complete, navigate to the folder where you saved the audio driver le.
8 Double-click the audio driver le icon and follow the instructions on the screen to install the driver.
Downloading the graphics driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model.
4 Click Drivers & downloads.
5 Click the Detect Drivers button.
6 Review and agree to the Terms and Conditions to use SupportAssist, then click Continue.
7 If necessary, your computer starts to download and install SupportAssist.
NOTE: Review on-screen instructions for browser-specic instructions.
8 Click View Drivers for My System.
9 Click Download and Install to download and install all driver updates detected for your computer.
10 Select a location to save the les.
11 If prompted, approve requests from User Account Control to make changes on the system.
12 The application installs all drivers and updates identied.
NOTE: Not all les can be installed automatically. Review the installation summary to identify if manual installation is
necessary.
13 For manual download and installation, click Category.
14 Click Video in the drop-down list.
15 Click Download to download the graphics driver for your computer.
16 After the download is complete, navigate to the folder where you saved the graphics driver le.
17 Double-click the graphics driver le icon and follow the instructions on the screen to install the driver.
Downloading the USB 3.0 driver
1 Turn on your computer.
2 Go to www.dell.com/support.
39
66 Downloading drivers
3 Click Product Support, enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
4 Click Drivers & Downloads > Find it myself.
5 Scroll down the page and expand Chipset.
6 Click Download to download the USB 3.0 driver for your computer.
7 After the download is complete, navigate to the folder where you saved USB 3.0 driver le.
8 Double-click the USB 3.0 driver le icon and follow the instructions on screen to install the driver.
Downloading the Wi-Fi driver
1 Turn on the computer.
2 Go to www.dell.com/support.
3 Click Product support, enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
4 Click Drivers & downloads > Find it myself.
5 Scroll down the page and expand Network.
6 Click Download to download the Wi-Fi driver for your computer.
7 After the download is complete, navigate to the folder where you saved the Wi-Fi driver le.
8 Double-click the driver le icon and follow the instructions on the screen.
Downloading the media-card reader driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product support, enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
4 Click Drivers & downloads > Find it myself.
5 Scroll down the page, and expand Chipset.
6 Click Download to download the media-card reader driver for your computer.
7 After the download is complete, navigate to the folder where you saved the card reader driver le.
8 Double-click the card reader driver le icon, and follow the instructions on the screen.
Downloading the chipset driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product Support, enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
4 Click Drivers & downloads > Find it myself.
5 Scroll down the page and expand Chipset.
6 Click Download to download the appropriate chipset driver for your computer.
7 After the download is complete, navigate to the folder where you saved the chipset driver le.
8 Double-click the chipset driver le icon and follow the instructions on the screen to install the driver.
Downloading the network driver
1 Turn on your computer.
2 Go to www.dell.com/support.
Downloading drivers 67
3 Click Product support enter the Service Tag of your computer and click Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
4 Click Drivers & downloads > Find it myself.
5 Scroll down the page and expand Network.
6 Click Download to download the network driver for your computer.
7 Save the le, and after the download is complete, navigate to the folder where you saved the network driver le.
8 Double-click the network driver le icon and follow the instructions on screen.
68 Downloading drivers
System setup
NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed.
Boot Sequence
Boot Sequence allows you to bypass the System Setup–dened boot device order and boot directly to a specic device (for example:
optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can:
• Access System Setup by pressing F2 key
• Bring up the one-time boot menu by pressing F12 key
The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are:
• Removable Drive (if available)
• STXXXX Drive
NOTE: XXX denotes the SATA drive number.
• Optical Drive (if available)
• SATA Hard Drive (if available)
• Diagnostics
NOTE: Choosing Diagnostics, will display the ePSA diagnostics screen.
The boot sequence screen also displays the option to access the System Setup screen.
Navigation keys
NOTE: For most of the System Setup options, changes that you make are recorded but do not take eect until you restart the
system.
Keys Navigation
Up arrow Moves to the previous eld.
Down arrow Moves to the next eld.
Enter Selects a value in the selected eld (if applicable) or follow the link in the eld.
Spacebar Expands or collapses a drop-down list, if applicable.
Tab Moves to the next focus area.
NOTE: For the standard graphics browser only.
Esc Moves to the previous page until you view the main screen. Pressing Esc in the main screen displays a message
that prompts you to save any unsaved changes and restarts the system.
BIOS overview
CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can
make your computer work incorrectly.
40
System setup 69
NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen
information for future reference.
Use the BIOS Setup program for the following purposes:
• Get information about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive.
• Change the system conguration information.
• Set or change a user-selectable option, such as the user password, type of hard drive installed, and enabling or disabling base devices.
Entering BIOS setup program
1 Turn on (or restart) your computer.
2 During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately.
NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for
it, and then press F2. If you press F2 before the F2 prompt, this keystroke is lost. If you wait too long and the operating
system logo appears, continue to wait until you see the desktop. Then, turn o your computer and try again.
System setup options
NOTE: Depending on this computer and its installed devices, the items listed in this section may or may not appear.
Table 3. System setup options—System information menu
General
System Information
BIOS Version Displays the BIOS version number.
Service Tag Displays the Service Tag of the computer.
Asset Tag Displays the Asset Tag of the computer.
Ownership Tag Displays the ownership tag of the computer.
Manufacture Date Displays the manufacture date of the computer.
Ownership Date Displays the ownership date of the computer.
Express Service Code Displays the express service code of the computer.
Memory Information
Memory Installed Displays the total computer memory installed.
Memory Available Displays the total computer memory available.
Memory Speed Displays the memory speed.
Memory Channel Mode Displays single or dual channel mode.
Memory Technology Displays the technology used for the memory.
DIMM A Size Displays the DIMM A memory size.
DIMM B Size Displays the DIMM B memory size.
Processor Information
Processor Type Displays the processor type.
Core Count Displays the number of cores on the processor.
Processor ID Displays the processor identication code.
Current Clock Speed Displays the current processor clock speed.
Minimum Clock Speed Displays the minimum processor clock speed.
70 System setup
General
Maximum Clock Speed Displays the maximum processor clock speed.
Processor L2 Cache Displays the processor L2 Cache size.
Processor L3 Cache Displays the processor L3 Cache size.
HT Capable Displays whether the processor is HyperThreading (HT) capable.
64-Bit Technology Displays whether 64-bit technology is used.
Device Information
SATA-0 Displays the SATA-0 device information of the computer.
SATA-2 Displays the SATA-2 device information of the computer.
M.2 PCIe SSD-0 Displays the M.2 PCIe SSD information of the computer.
LOM MAC Address Displays the LOM MAC address of the computer.
Video Controller Displays the video controller.
Video BIOS Version Displays the video BIOS version.
Video Memory Displays the video memory.
Panel Type Displays the display panel type.
Native Resolution Displays the display resolution.
Audio Controller Displays the audio controller.
Wi-Fi Device Displays the wireless device.
Bluetooth Device Displays the bluetooth device.
Battery Information Displays the battery health information.
Boot Sequence
Boot Sequence Displays the boot sequence.
Boot List Option Displays the available boot options.
Advanced Boot Options
Enable Legacy Option ROMs Enable or disable the Legacy Option ROMs.
Enable Attempt Legacy Boot Enable or disable Attempt Legacy Boot.
UEFI Boot Path Security Controls the security level for booting a UEFI boot path.
Date/Time Displays the current date in MM/DD/YY format and current time in HH:MM:SS
AM/PM format.
Table 4. System setup options—System Conguration menu
System Conguration
Integrated NIC Controls the on-board LAN controller.
Enable UEFI Network Stack Enable or disable UEFI Network Stack.
SATA Operation Congures operating mode of the integrated SATA hard drive controller.
Drives Enable or disable various drives on board.
SMART Reporting Enable or disable SMART Reporting during system startup.
USB Conguration
Enable Boot Support Enable or disable booting from USB mass storage devices such as external hard drive,
optical drive, and USB drive.
System setup 71
System Conguration
Enable External USB Port Enable or disable booting from USB mass storage devices connected to external USB
port.
USB PowerShare Enable or disable charging external devices through the USB PowerShare port.
Audio Enable or disable the integrated audio controller.
Keyboard Illumination Congures operating mode of the keyboard illumination feature.
Keyboard Backlight with AC Enable or disable Keyboard Backlight with AC.
NOTE: This option does not aect Keyboard Illumination.
Miscellaneous Devices Enable or disable various onboard devices.
Enable Camera Enable or disable the camera.
Enable Secure Digital (SD) Card Enable or disable the SD card.
Table 5. System setup options—Video menu
Video
LCD Brightness Set the panel brightness independently for battery and AC power.
Table 6. System setup options—Security menu
Security
Admin Password Set, change, or delete the administrator password.
System Password Set, change, or delete the system password.
Internal HDD-2 Password Set, change, or delete the system’s internal hard-disk drive password.
Strong Password Enable or disable strong passwords.
Password Conguration Control the minimum and maximum number of characters allowed for Admin and
System passwords.
Password Bypass Bypass the System (Boot) Password and the internal HDD password prompts during
a system restart.
Password Change Enable or disable changes to the System and Hard Disk passwords when an
administrator password is set.
Non-Admin Setup Changes Enable or disable changes to the setup options when an administrator password is
set.
UEFI Capsule Firmware Updates Enable or disable BIOS updates through UEFI capsule update packages.
PTT Security Enable or disable Platform Trust Technology (PTT) visibility to the operating system.
Computrace(R) Enable or disable the BIOS module interface of the optional Computrace(R) Service
from Absolute Software.
CPU XD Support Enable or disable the Execute Disable mode of the Processor.
Admin Setup Lockout Enable to prevent users from entering Setup when an Admin Password is set.
Master Password Lockout Enable to disable master password support.
NOTE: Hard Disk passwords need to be cleared before the setting can be
changed.
72 System setup
Table 7. System setup options—Secure Boot menu
Secure Boot
Secure Boot Enable Enable or disable the secure boot feature.
Expert Key Management
Expert Key Management Enable or disable Expert Key Management.
Custom Mode Key Management Select the custom values for expert key management.
Table 8. System setup options—Intel Software Guard Extensions menu
Intel Software Guard Extensions
Intel SGX Enable Enable or disable Intel Software Guard Extensions.
Enclave Memory Size Set the Intel Software Guard Extensions Enclave Reserve Memory Size.
Table 9. System setup options—Performance menu
Performance
Multi Core Support Enable multiple cores.
Default: Enabled.
Intel SpeedStep Enable or disable Intel Speedstep Technology.
Default: Enabled.
NOTE: If enabled, the processor clock speed and core voltage are adjusted
dynamically based on the processor load.
C-States Control Enable or disable additional processor sleep states.
Default: Enabled.
Intel TurboBoost Enable or disable Intel TurboBoost mode of the processor.
Default: Enabled.
HyperThread control Enable or disable HyperThreading in the processor.
Default: Enabled.
Table 10. System setup options—Power Management menu
Power Management
Enable Intel Speed Shift Technology Enable or disable Intel Speed Shift Technology support. Enables the operating system
to select the appropriate processor performance automatically.
Auto on Time Enable to set the computer to turn on automatically every day or on a preselected
date and time. This option can be congured only if the Auto On Time is set to
Everyday, Weekdays or Selected Days.
Default: Disabled.
USB Wake Support Enable the USB devices to wake the computer from Standby.
Wake on LAN Enable the LAN signal to wake the computer from the o state or hibernation.
NOTE: This feature only works when the computer is connected to AC.
Advanced Battery Charge Conguration Enable Advanced Battery Charge Conguration from the beginning of the day to a
specied work period.
System setup 73
Power Management
Primary Battery Charge Conguration Set the primary battery charge settings with a preselected custom charge start and
stop.
Default: Adaptive.
Table 11. System setup options—POST Behavior menu
POST Behavior
Adapter Warnings Enable adapter warnings.
Default: Enabled.
Fn Lock Options Enable or disable the Fn lock mode.
Fastboot Enable to set the speed of the boot process.
Default: Thorough.
Extended BIOS POST Time Creates an additional pre-boot delay.
Full Screen Logo Enable to display full screen logo.
Warnings and Errors Specify whether the boot process will continue or prompt for user input when
warnings and errors are detected.
NOTE: Critical errors will always halt the system.
Table 12. System setup options—Virtualization Support menu
Virtualization Support
Virtualization Specify whether a Virtual Machine Monitor (VMM) can utilize the additional hardware
capabilities provided by Intel Virtualization Technology.
VT for Direct I/O Specify whether a Virtual Machine Monitor (VMM) can utilize the additional hardware
capabilities provided by Intel Virtualization Technology for Direct I/O.
Table 13. System setup options—Wireless menu
Wireless
Wireless Switch Determine which wireless devices can be controlled by the Wireless Switch.
Wireless Device Enable Enable or disable internal wireless devices.
Table 14. System setup options—Maintenance menu
Maintenance
Service Tag Display the computer’s Service Tag.
Asset Tag Create a computer Asset Tag.
BIOS Downgrade Control ashing of the system rmware to previous revisions.
Data Wipe Enable to securely erase data from all internal storage devices.
BIOS Recovery Enable the user to recover from certain corrupted BIOS conditions from a recovery
le on the user primary hard drive or an external USB key.
74 System setup
Table 15. System setup options—System Logs menu
System Logs
BIOS Events Display BIOS events.
Thermal Events Display Thermal events.
Power Events Display Power events.
Table 16. System setup options—SupportAssist System Resolution menu
SupportAssist System Resolution
Auto OS Recovery Threshold Control the automatic boot ow for SupportAssist System Resolution Console and for
Dell OS Recovery tool.
SupportAssist OS Recovery Enable or disable the boot ow for SupportAssist OS Recovery tool in the even of
certain system errors.
System and setup password
Table 17. System and setup password
Password type Description
System password Password that you must enter to log on to your system.
Setup password Password that you must enter to access and make changes to the
BIOS settings of your computer.
You can create a system password and a setup password to secure your computer.
CAUTION: The password features provide a basic level of security for the data on your computer.
CAUTION: Anyone can access the data stored on your computer if it is not locked and left unattended.
NOTE: System and setup password feature is disabled.
Assigning a system setup password
You can assign a new System or Admin Password only when the status is in Not Set.
To enter the system setup, press F2 immediately after a power-on or re-boot.
1 In the System BIOS or System Setup screen, select Security and press Enter.
The Security screen is displayed.
2 Select System/Admin Password and create a password in the Enter the new password eld.
Use the following guidelines to assign the system password:
• A password can have up to 32 characters.
• The password can contain the numbers 0 through 9.
• Only lower case letters are valid, upper case letters are not allowed.
• Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`).
3 Type the system password that you entered earlier in the Conrm new password eld and click OK.
4 Press Esc and a message prompts you to save the changes.
5 Press Y to save the changes.
The computer reboots.
System setup 75
Deleting or changing an existing system setup password
Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing System and/or
Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is Locked.
To enter the System Setup, press F2 immediately after a power-on or reboot.
1 In the System BIOS or System Setup screen, select System Security and press Enter.
The System Security screen is displayed.
2 In the System Security screen, verify that Password Status is Unlocked.
3 Select System Password, alter or delete the existing system password and press Enter or Tab.
4 Select Setup Password, alter or delete the existing setup password and press Enter or Tab.
NOTE: If you change the System and/or Setup password, re-enter the new password when promoted. If you delete the
System and/or Setup password, conrm the deletion when promoted.
5 Press Esc and a message prompts you to save the changes.
6 Press Y to save the changes and exit from System Setup.
The computer reboot.
Clearing CMOS settings
CAUTION: Clearing CMOS settings resets the BIOS settings on your computer.
1 Remove the base cover.
2 Remove the battery.
3 Disconnect the coin-cell battery.
4 Wait for one minute.
5 Connect the coin-cell battery.
6 Replace the battery.
7 Replace the base cover.
Clearing BIOS (System Setup) and System passwords
Contact Dell technical support to clear the forgotten passwords. For more information, see www.dell.com/contactdell.
76 System setup
Troubleshooting
Flashing the BIOS
You may need to ash (update) the BIOS when an update is available or when you replace the system board.
Follow these steps to ash the BIOS:
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product support, enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
4 Click Drivers & downloads > Find it myself.
5 Select the operating system installed on your computer.
6 Scroll down the page and expand BIOS.
7 Click Download to download the latest version of the BIOS for your computer.
8 After the download is complete, navigate to the folder where you saved the BIOS update le.
9 Double-click the BIOS update le icon and follow the instructions on the screen.
Enhanced Pre-Boot System Assessment (ePSA)
diagnostics
CAUTION: Use the ePSA diagnostics to test only your computer. Using this program with other computers may cause invalid
results or error messages.
The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded with the
BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device
groups allowing you to:
• Run tests automatically or in an interactive mode
• Repeat tests
• Display or save test results
• Run thorough tests to introduce additional test options to provide extra information about the failed device(s)
• View status messages that inform you if tests are completed successfully
• View error messages that inform you of problems encountered during testing
NOTE: Some tests for specic devices require user interaction. Always ensure that you are present at the computer terminal
when the diagnostic tests are performed.
For more information, see Dell EPSA Diagnostic 3.0.
Running the ePSA Diagnostics
Invoke diagnostics boot by either of the methods that are suggested below:
1 Power on the computer.
2 As the computer boots, press the F12 key when the Dell logo is displayed.
41
Troubleshooting 77
3 In the boot menu screen, use Up/Down arrow key to select the Diagnostics option and then press Enter.
NOTE: The Enhanced Pre-boot System Assessment window displays, listing all devices detected in the computer. The
diagnostics starts running the tests on all the detected devices.
4 Press the arrow in the lower-right corner to go to the page listing.
The detected items are listed and tested.
5 To run a diagnostic test on a specic device, press Esc and click Yes to stop the diagnostic test.
6 Select the device from the left pane and click Run Tests.
7 If there are any issues, error codes are displayed.
Note the error code and contact Dell.
or
8 Shut down the computer.
9 Press and hold the Fn key, while pressing the power button, and then release both.
10 Repeat steps 3–7 above.
Diagnostics
Power and battery-status light/ hard-drive activity light: Indicates the battery-charge status or the hard-drive activity.
NOTE: Press Fn+H to toggle this light between power and battery-status light and hard-drive activity light.
Hard-drive activity light
Turns on when the computer reads from or writes to the hard drive.
Power and battery-status light
Indicates the power and battery-charge status.
Solid white – Power adapter is connected and the battery has more than 5 percent charge.
Amber – Computer is running on battery and the battery has less than 5 percent charge.
O
• Power adapter is connected and the battery is fully charged.
• Computer is running on battery and the battery has more than 5 percent charge.
• Computer is in sleep state, hibernation, or turned o.
For example, the power and battery-status light blinks amber two times followed by a pause, and then blinks white three times followed by
a pause. This 2,3 pattern continues until the computer is turned o indicating no memory or RAM is detected.
The following table shows dierent light patterns and what they indicate.
Table 18. Diagnostics
Light pattern Problem description
2,1 CPU failure
2,2 System board: BIOS and ROM failure
2,3 No memory or RAM detected
2,4 Memory or RAM failure
2,5 Invalid memory installed
2,6 System board or chipset error
78 Troubleshooting
Light pattern Problem description
2,7 LCD failure
3,1 CMOS battery failure
3,2 PCI/video card failure
3,3 Recovery image not found
3,4 Recovery image found but invalid
Camera status light: Indicates whether the camera is in use.
• Solid white – Camera is in use.
•O – Camera is not in use.
Caps Lock status light: Indicates whether Caps Lock is enabled or disabled.
• Solid white – Caps Lock enabled.
•O – Caps Lock disabled.
Enabling Intel Optane memory
1 On the taskbar, click the search box, and then type Intel Rapid Storage Technology.
2 Click Intel Rapid Storage Technology.
The Intel Rapid Storage Technology window is displayed.
3 On the Status tab, click Enable to enable the Intel Optane memory.
4 On the warning screen, select a compatible fast drive, and then click Yes to continue enabling Intel Optane memory.
5 Click Intel Optane memory > Reboot to complete enabling your Intel Optane memory.
NOTE: Applications may take up to three subsequent launches after enablement to see the full performance benets.
Disabling Intel Optane memory
CAUTION: After disabling Intel Optane memory, do not uninstall the driver for Intel Rapid Storage Technology as it will result in a
blue screen error. The Intel Rapid Storage Technology user interface can be removed without uninstalling the driver.
NOTE: Disabling Intel Optane memory is required before removing the SATA storage device accelerated by the Intel Optane
memory module from the computer.
1 On the taskbar, click the search box, and then type Intel Rapid Storage Technology.
2 Click Intel Rapid Storage Technology.
The Intel Rapid Storage Technology window is displayed.
3 On the Intel Optane memory tab, click Disable to disable the Intel Optane memory.
4 Click Yes if you accept the warning.
The disabling progress is displayed.
5 Click Reboot to complete disabling your Intel Optane memory and restart your computer.
Flea power release
Flea power is the residual static electricity that remains on the computer even after it has been powered o and the battery has been
removed. The following procedure provides the instructions on how to conduct ea power release:
1 Turn o your computer.
2 Remove the base cover.
3 Press and hold the power button for 15 seconds to drain the ea power.
4 Replace the base cover.
Troubleshooting 79
5 Turn on your computer.
Wi-Fi power cycle
If your computer is unable to access the internet due to Wi-Fi connectivity issues a Wi-Fi power cycle procedure may be performed. The
following procedure provides the instructions on how to conduct a Wi-Fi power cycle:
NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device.
1 Turn o your computer.
2 Turn o the modem.
3 Turn o the wireless router.
4 Wait for 30 seconds.
5 Turn on the wireless router.
6 Turn on the modem.
7 Turn on your computer.
80 Troubleshooting
Getting help and contacting Dell
Self-help resources
You can get information and help on Dell products and services using these self-help resources:
Table 19. Self-help resources
Information about Dell products and services www.dell.com
Dell Help & Support app
Tips
Contact Support In Windows search, type Contact Support, and press Enter.
Online help for operating system www.dell.com/support/windows
www.dell.com/support/linux
Troubleshooting information, user manuals, setup instructions,
product specications, technical help blogs, drivers, software
updates, and so on.
www.dell.com/support
Dell knowledge base articles for a variety of computer concerns. 1 Go to www.dell.com/support.
2 Type the subject or keyword in the Search box.
3 Click Search to retrieve the related articles.
Learn and know the following information about your product:
• Product specications
• Operating system
• Setting up and using your product
• Data backup
• Troubleshooting and diagnostics
• Factory and system restore
• BIOS information
See Me and My Dell at www.dell.com/support/manuals.
To locate the Me and My Dell relevant to your product, identify your
product through one of the following:
• Select Detect Product.
• Locate your product through the drop-down menu under View
Products.
• Enter the Service Tag number or Product ID in the search bar.
Contacting Dell
To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell.
NOTE: Availability varies by country and product, and some services may not be available in your country.
NOTE: If you do not have an active internet connection, you can nd contact information on your purchase invoice, packing slip,
bill, or Dell product catalog.
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Getting help and contacting Dell 81