Table of Contents
- Inspiron 7590 Service Manual
- Safety instructions
- Removing and installing components
- Recommended tools
- Screw list
- Base cover
- Battery
- Memory modules
- WLAN card
- Solid-state drive
- Hard drive
- Speakers
- Graphics Processing Unit (GPU) fan
- CPU fan
- Heat sink
- Coin-cell battery
- I/O board
- Power button with optional fingerprint reader
- Power-adapter port
- Touchpad
- Display assembly
- Display bezel
- System board
- Keyboard bracket
- Keyboard
- Palm rest
- Device drivers
- System setup
- Troubleshooting
- Getting help and contacting Dell
DELL 7590 User Manual
Displayed below is the user manual for 7590 by DELL which is a product in the Notebooks category. This manual has pages.
Related Manuals
Inspiron 7590
Service Manual
Computer Model: Inspiron 7590
Regulatory Model: P83F
Regulatory Type: P83F001
Identifier GUID-5B8DE7B7-879F-45A4-88E0-732155904029
Status Released
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
Identifier GUID-089FFA4B-3A62-4B51-BDE1-309C58A451D9
Status Released
© 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks
may be trademarks of their respective owners.
2019 - 05
Rev. A00
Contents
1 Safety instructions......................................................................................................................................... 6
Before working inside your computer..............................................................................................................................6
Before you begin ..........................................................................................................................................................7
Electrostatic discharge—ESD protection....................................................................................................................... 7
ESD eld service kit ..........................................................................................................................................................8
Components of an ESD eld service kit....................................................................................................................8
ESD protection summary ........................................................................................................................................... 8
Transporting sensitive components................................................................................................................................. 9
Lifting equipment ........................................................................................................................................................ 9
After working inside your computer.................................................................................................................................9
2 Removing and installing components............................................................................................................10
Recommended tools........................................................................................................................................................ 10
Screw list........................................................................................................................................................................... 10
Base cover.........................................................................................................................................................................12
Removing the base cover..........................................................................................................................................12
Installing the base cover............................................................................................................................................ 13
Battery............................................................................................................................................................................... 14
Lithium-ion battery precautions................................................................................................................................ 14
Removing the 3-cell battery......................................................................................................................................14
Installing the 3-cell battery........................................................................................................................................ 15
Removing the 6-cell battery......................................................................................................................................16
Installing the 6-cell battery........................................................................................................................................ 17
Memory modules.............................................................................................................................................................. 18
Removing the memory modules............................................................................................................................... 18
Installing the memory modules..................................................................................................................................19
WLAN card....................................................................................................................................................................... 20
Removing the WLAN card........................................................................................................................................20
Installing the WLAN card........................................................................................................................................... 21
Solid-state drive............................................................................................................................................................... 22
Removing the M.2 2280 solid-state drive...............................................................................................................22
Installing the M.2 2280 solid-state drive.................................................................................................................23
Removing the M.2 2230 solid-state drive...............................................................................................................25
Installing the M.2 2230 solid-state drive.................................................................................................................26
Removing the M.2 2280 PCIe solid-state drive..................................................................................................... 27
Installing the M.2 2280 PCIe solid-state drive....................................................................................................... 28
Hard drive......................................................................................................................................................................... 29
Removing the hard drive...........................................................................................................................................29
Installing the hard drive..............................................................................................................................................31
Speakers............................................................................................................................................................................32
Removing the speakers.............................................................................................................................................32
Installing the speakers............................................................................................................................................... 33
Graphics Processing Unit (GPU) fan.............................................................................................................................35
Contents 3
Removing the GPU fan............................................................................................................................................. 35
Installing the GPU fan................................................................................................................................................36
CPU fan.............................................................................................................................................................................37
Removing the CPU fan..............................................................................................................................................37
Installing the CPU fan................................................................................................................................................38
Heat sink........................................................................................................................................................................... 38
Removing the heat sink—UMA...............................................................................................................................39
Installing the heat sink—UMA................................................................................................................................. 40
Removing the heat sink—discrete........................................................................................................................... 41
Installing the heat sink—discrete.............................................................................................................................42
Coin-cell battery...............................................................................................................................................................42
Removing the coin-cell battery................................................................................................................................ 43
Installing the coin-cell battery...................................................................................................................................44
I/O board...........................................................................................................................................................................45
Removing the I/O board........................................................................................................................................... 45
Installing the I/O board..............................................................................................................................................46
Power button with optional ngerprint reader.............................................................................................................48
Removing the power button and optional ngerprint reader............................................................................... 48
Installing the power button with optional ngerprint reader................................................................................ 49
Power-adapter port.........................................................................................................................................................50
Removing the power-adapter port..........................................................................................................................50
Installing the power-adapter port............................................................................................................................. 51
Touchpad...........................................................................................................................................................................53
Removing the touchpad............................................................................................................................................53
Installing the touchpad.............................................................................................................................................. 54
Display assembly.............................................................................................................................................................. 56
Removing the display assembly............................................................................................................................... 56
Installing the display assembly..................................................................................................................................59
Display bezel..................................................................................................................................................................... 62
Removing the display bezel...................................................................................................................................... 62
Installing the display bezel.........................................................................................................................................63
System board................................................................................................................................................................... 65
Removing the system board.....................................................................................................................................65
Installing the system board....................................................................................................................................... 68
Keyboard bracket............................................................................................................................................................. 72
Removing the keyboard bracket.............................................................................................................................. 72
Installing the keyboard bracket.................................................................................................................................73
Keyboard............................................................................................................................................................................74
Removing the keyboard............................................................................................................................................ 75
Installing the keyboard...............................................................................................................................................76
Palm rest............................................................................................................................................................................77
Removing the palm rest.............................................................................................................................................77
Installing the palm-rest and keyboard assembly.....................................................................................................78
3 Device drivers..............................................................................................................................................80
Intel Chipset Software Installation Utility......................................................................................................................80
Video drivers.....................................................................................................................................................................80
4Contents
Intel Serial IO driver..........................................................................................................................................................80
Intel Trusted Execution Engine Interface...................................................................................................................... 80
Intel Virtual Button driver.................................................................................................................................................81
Wireless and Bluetooth drivers........................................................................................................................................81
4 System setup...............................................................................................................................................82
System setup....................................................................................................................................................................82
Entering BIOS setup program.........................................................................................................................................82
Navigation keys................................................................................................................................................................ 82
Boot Sequence.................................................................................................................................................................83
System setup options......................................................................................................................................................83
Clearing CMOS settings................................................................................................................................................. 88
Clearing BIOS (System Setup) and System passwords..............................................................................................88
5 Troubleshooting........................................................................................................................................... 89
Enhanced Pre-Boot System Assessment (ePSA) diagnostics...................................................................................89
Running the ePSA diagnostics.................................................................................................................................89
System diagnostic lights................................................................................................................................................. 90
Recovering the operating system...................................................................................................................................91
Enabling Intel Optane memory........................................................................................................................................91
Disabling Intel Optane memory....................................................................................................................................... 91
Flashing BIOS (USB key)................................................................................................................................................ 92
Flashing the BIOS............................................................................................................................................................ 92
Flea power release........................................................................................................................................................... 93
Wi-Fi power cycle............................................................................................................................................................ 93
6 Getting help and contacting Dell..................................................................................................................94
Self-help resources.......................................................................................................................................................... 94
Contacting Dell.................................................................................................................................................................94
Contents 5
Identifier GUID-9821EDD0-9810-4752-8B3C-AF89B67C2DB0
Status Released
Safety instructions
Prerequisite
Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise
noted, each procedure included in this document assumes that the following conditions exist:
• You have read the safety information that shipped with your computer.
• A component can be replaced or, if purchased separately, installed by performing the removal procedure in reverse order.
About this task
WARNING: Disconnect all power sources before opening the computer cover or panels. After you nish working inside the
computer, replace all covers, panels, and screws before connecting to the power source.
WARNING: Before working inside your computer, read the safety information that shipped with your computer. For additional
safety best practices information, see the Regulatory Compliance Homepage
CAUTION: Many repairs may only be done by a certied service technician. You should only perform troubleshooting and simple
repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that came with the product.
CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an
unpainted metal surface at the same time as touching a connector on the back of the computer.
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its
edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins.
CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some cables have
connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you disconnect the
cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you connect a
cable, ensure that both connectors are correctly oriented and aligned.
NOTE: The color of your computer and certain components may appear dierently than shown in this document.
Identifier GUID-92E4FD49-297C-4AEB-87E0-294DC0B5C9E3
Status Released
Before working inside your computer
About this task
To avoid damaging your computer, perform the following steps before you begin working inside the computer.
Steps
1 Ensure that you follow the Safety Instruction.
2 Ensure that your work surface is at and clean to prevent the computer cover from being scratched.
3 Turn o your computer.
4 Disconnect all network cables from the computer.
1
6 Safety instructions
CAUTION: To disconnect a network cable, rst unplug the cable from your computer and then unplug the cable from
the network device.
5 Disconnect your computer and all attached devices from their electrical outlets.
6 Press and hold the power button while the computer is unplugged to ground the system board.
NOTE: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an
unpainted metal surface at the same time as touching a connector on the back of the computer.
Identifier GUID-B2521C24-A407-4ABB-8022-6D88B53F0B94
Status Released
Before you begin
1 Save and close all open les and exit all open applications.
2 Shut down your computer. Click Start > Power > Shut down.
NOTE: If you are using a dierent operating system, see the documentation of your operating system for shut-down
instructions.
3 Disconnect your computer and all attached devices from their electrical outlets.
4 Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer.
5 Remove any media card and optical disc from your computer, if applicable.
Identifier GUID-E1EAA29F-F785-45A4-A7F8-3E717B40D541
Status Released
Electrostatic discharge—ESD protection
ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards, processors,
memory DIMMs, and system boards. Very slight charges can damage circuits in ways that may not be obvious, such as intermittent
problems or a shortened product life span. As the industry pushes for lower power requirements and increased density, ESD protection is an
increasing concern.
Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous
Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.
Two recognized types of ESD damage are catastrophic and intermittent failures.
•Catastrophic – Catastrophic failures represent approximately 20 percent of ESD-related failures. The damage causes an immediate and
complete loss of device functionality. An example of catastrophic failure is a memory DIMM that has received a static shock and
immediately generates a "No POST/No Video" symptom with a beep code emitted for missing or nonfunctional memory.
•Intermittent – Intermittent failures represent approximately 80 percent of ESD-related failures. The high rate of intermittent failures
means that most of the time when damage occurs, it is not immediately recognizable. The DIMM receives a static shock, but the
tracing is merely weakened and does not immediately produce outward symptoms related to the damage. The weakened trace may
take weeks or months to melt, and in the meantime may cause degradation of memory integrity, intermittent memory errors, etc.
The more dicult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded") failure.
Perform the following steps to prevent ESD damage:
• Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do not provide
adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on parts with increased
sensitivity to ESD damage.
• Handle all static-sensitive components in a static-safe area. If possible, use anti-static oor pads and workbench pads.
• When unpacking a static-sensitive component from its shipping carton, do not remove the component from the anti-static packing
material until you are ready to install the component. Before unwrapping the anti-static packaging, ensure that you discharge static
electricity from your body.
Safety instructions 7
• Before transporting a static-sensitive component, place it in an anti-static container or packaging.
Identifier GUID-A48EDCBD-2D76-4460-B709-223F43658255
Status Released
ESD eld service kit
The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main components: anti-static
mat, wrist strap, and bonding wire.
Components of an ESD eld service kit
The components of an ESD eld service kit are:
•Anti-Static Mat – The anti-static mat is dissipative and parts can be placed on it during service procedures. When using an anti-static
mat, your wrist strap should be snug and the bonding wire should be connected to the mat and to any bare metal on the system being
worked on. Once deployed properly, service parts can be removed from the ESD bag and placed directly on the mat. ESD-sensitive
items are safe in your hand, on the ESD mat, in the system, or inside a bag.
•Wrist Strap and Bonding Wire – The wrist strap and bonding wire can be either directly connected between your wrist and bare metal
on the hardware if the ESD mat is not required, or connected to the anti-static mat to protect hardware that is temporarily placed on
the mat. The physical connection of the wrist strap and bonding wire between your skin, the ESD mat, and the hardware is known as
bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never use wireless wrist straps. Always be aware that the
internal wires of a wrist strap are prone to damage from normal wear and tear, and must be checked regularly with a wrist strap tester
in order to avoid accidental ESD hardware damage. It is recommended to test the wrist strap and bonding wire at least once per week.
•ESD Wrist Strap Tester – The wires inside of an ESD strap are prone to damage over time. When using an unmonitored kit, it is a best
practice to regularly test the strap prior to each service call, and at a minimum, test once per week. A wrist strap tester is the best
method for doing this test. If you do not have your own wrist strap tester, check with your regional oce to nd out if they have one.
To perform the test, plug the wrist-strap's bonding-wire into the tester while it is strapped to your wrist and push the button to test. A
green LED is lit if the test is successful; a red LED is lit and an alarm sounds if the test fails.
•Insulator Elements – It is critical to keep ESD sensitive devices, such as plastic heat sink casings, away from internal parts that are
insulators and often highly charged.
•Working Environment – Before deploying the ESD Field Service kit, assess the situation at the customer location. For example,
deploying the kit for a server environment is dierent than for a desktop or portable environment. Servers are typically installed in a rack
within a data center; desktops or portables are typically placed on oce desks or cubicles. Always look for a large open at work area
that is free of clutter and large enough to deploy the ESD kit with additional space to accommodate the type of system that is being
repaired. The workspace should also be free of insulators that can cause an ESD event. On the work area, insulators such as Styrofoam
and other plastics should always be moved at least 12 inches or 30 centimeters away from sensitive parts before physically handling any
hardware components.
•ESD Packaging – All ESD-sensitive devices must be shipped and received in static-safe packaging. Metal, static-shielded bags are
preferred. However, you should always return the damaged part using the same ESD bag and packaging that the new part arrived in.
The ESD bag should be folded over and taped shut and all the same foam packing material should be used in the original box that the
new part arrived in. ESD-sensitive devices should be removed from packaging only at an ESD-protected work surface, and parts should
never be placed on top of the ESD bag because only the inside of the bag is shielded. Always place parts in your hand, on the ESD mat,
in the system, or inside an anti-static bag.
•Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be
returned to Dell, it is critical to place these parts in anti-static bags for safe transport.
ESD protection summary
It is recommended that all eld service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all
times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while
performing service and that they use anti-static bags for transporting sensitive components.
8Safety instructions
Identifier GUID-0332D293-B3CC-4042-8A0D-795B07BE277E
Status Released
Transporting sensitive components
When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in
anti-static bags for safe transport.
Lifting equipment
Adhere to the following guidelines when lifting heavy weight equipment:
CAUTION: Do not lift greater than 50 pounds. Always obtain additional resources or use a mechanical lifting device.
1 Get a rm balanced footing. Keep your feet apart for a stable base, and point your toes out.
2 Tighten stomach muscles. Abdominal muscles support your spine when you lift, osetting the force of the load.
3 Lift with your legs, not your back.
4 Keep the load close. The closer it is to your spine, the less force it exerts on your back.
5 Keep your back upright, whether lifting or setting down the load. Do not add the weight of your body to the load. Avoid twisting your
body and back.
6 Follow the same techniques in reverse to set the load down.
Identifier GUID-366AB999-5E41-42BD-9CA4-652438BA7BEE
Status Released
After working inside your computer
About this task
After you complete any replacement procedure, ensure that you connect any external devices, cards, and cables before turning on your
computer.
Steps
1 Connect any telephone or network cables to your computer.
CAUTION: To connect a network cable, rst plug the cable into the network device and then plug it into the
computer.
2 Connect your computer and all attached devices to their electrical outlets.
3 Turn on your computer.
4 If required, verify that the computer works correctly by running ePSA diagnostics.
Safety instructions 9
Identifier GUID-7FBB11D7-9820-47BB-AFAA-48FA912314D9
Status Released
Removing and installing components
Identifier GUID-EA979CC8-84EC-4827-86C4-C80A8C31F4BF
Status Released
Recommended tools
The procedures in this document may require the following tools:
• Phillips screwdriver #1
• Flat-head screwdriver
• Plastic scribe
Identifier GUID-CC648B28-FBF9-4A6F-BB11-4C6C2FA3D08A
Status Released
Screw list
NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then
place them in a screw storage box. This is to ensure that the correct number of screws and correct screw type is restored when
the component is replaced.
NOTE: Some computers have magnetic surfaces. Ensure that the screws are not left attached to such surface when replacing a
component.
NOTE: Screw color may vary with the conguration ordered.
Table 1. Screw list
Component Secured to Screw type Quantity Screw image
Base cover Palm-rest and keyboard
assembly
M2x5 5
6-Cell battery Palm-rest and keyboard
assembly
M2x4 7
3-Cell battery Palm-rest and keyboard
assembly
M2x4 4
Hard drive Palm-rest and keyboard
assembly
M2x4 3
2
10 Removing and installing components
Component Secured to Screw type Quantity Screw image
NOTE: The hard
drive is available
only in computers
shipped with 3-cell
battery.
Hard drive bracket Hard drive M3x3 4
Display hinges Palm-rest and keyboard
assembly
M2.5x5 6
Display assembly Palm-rest and keyboard
assembly
M2x4 6
I/O board Palm-rest and keyboard
assembly
M2x3 3
CPU fan Palm-rest and keyboard
assembly
M2x4 2
Power-adapter port Palm-rest and keyboard
assembly
M1.2x2 1
Power button and optional
ngerprint reader
Palm-rest and keyboard
assembly
M1.6x2 2
GPU fan Palm-rest and keyboard
assembly
M2x4 2
M.2 2280 Solid-state drive System board M2x4 2
M.2 2230 Solid-state drive Palm-rest and keyboard
assembly
M2x4 1
USB Type-C bracket System board M2x4 2
Touchpad bracket Palm-rest and keyboard
assembly
M2x3 3
Touchpad Palm rest and keyboard
assembly
M1.6x2 2
WLAN card bracket WLAN card M2x4 1
System board Palm-rest and keyboard
assembly
M2x4 6
Keyboard bracket Palm rest M1.2x2 39
Removing and installing components 11
Identifier GUID-011AA877-0F90-479B-BF50-6CDFB72AD6D8
Status Released
Base cover
Identifier GUID-D4B28FD5-04FF-4C0A-B69F-259398594152
Status Released
Removing the base cover
Prerequisite
1 Follow the procedure in Before working inside your computer.
About this task
The gure indicates the location of the base cover and provides a visual representation of the removal procedure.
Steps
1 Loosen the three captive screws that secure the base cover to the palm-rest and keyboard assembly.
2 Remove the ve screws (M2x5) that secure the base cover to the palm-rest and keyboard assembly.
3 Pry open the base cover from the top-center edge of the palm-rest and keyboard assembly.
4 Lift the base cover o the palm-rest and keyboard assembly.
12 Removing and installing components
Identifier GUID-4ABBCFAA-F257-4340-BF2D-E7B8EB125D6A
Status Released
Installing the base cover
Prerequisite
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The gure indicates the location of the base cover and provides a visual representation of the installation procedure.
Steps
1 Place the base cover on the palm-rest and keyboard assembly, and snap the base cover into place.
2 Replace the ve screws (M2x5) that secure the base cover to the palm-rest and keyboard assembly.
3 Tighten the three captive screws that secure the base cover to the palm-rest and keyboard assembly.
Next step
1 Follow the procedure in After working inside your computer.
Removing and installing components 13
Identifier GUID-F65273B2-AF5E-4C69-B895-7CEF2148F79D
Status Released
Battery
Identifier GUID-22C7DCB3-8D29-41D7-8D51-D90ABC7C2D63
Status Released
Lithium-ion battery precautions
CAUTION:
• Exercise caution when handling Lithium-ion batteries.
• Discharge the battery as much as possible before removing it from the system. This can be done by disconnecting the AC adapter
from the system to allow the battery to drain.
• Do not crush, drop, mutilate, or penetrate the battery with foreign objects.
• Do not expose the battery to high temperatures, or disassemble battery packs and cells.
• Do not apply pressure to the surface of the battery.
• Do not bend the battery.
• Do not use tools of any kind to pry on or against the battery.
• Ensure any screws during the servicing of this product are not lost or misplaced, to prevent accidental puncture or damage to the
battery and other system components.
• If a battery gets stuck in a device as a result of swelling, do not try to free it as puncturing, bending, or crushing a Lithium-ion
battery can be dangerous. In such an instance, the entire system should be replaced. Contact https://www.dell.com/support for
assistance and further instructions.
• Always purchase genuine batteries from https://www.dell.com or authorized Dell partners and resellers.
Identifier GUID-B947CA21-FEBC-4498-8F27-0436417D1CF9
Status Released
Removing the 3-cell battery
NOTE: The battery type in your computer varies depending on the conguration ordered.
Prerequisite
1 Follow the procedure in Before working inside your computer.
2 Remove the base cover.
About this task
The gure indicates the location of the battery and provides a visual representation of the removal procedure.
14 Removing and installing components
Steps
1 Disconnect the battery cable from the system board.
2 Remove the four screws (M2x4) that secure the battery to the palm-rest and keyboard assembly.
3 Lift the battery o the palm-rest and keyboard assembly.
Identifier GUID-D60E5DE1-C2E0-4816-923C-31E8847AA52A
Status Released
Installing the 3-cell battery
Prerequisite
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The gure indicates the location of the battery and provides a visual representation of the installation procedure.
Removing and installing components 15
Steps
1 Place the battery on the palm-rest and keyboard assembly and align the screw holes on the battery with the screw holes on the palm-
rest and keyboard assembly.
2 Install the four screws (M2x4) that secure the battery to the system board and palm-rest and keyboard assembly.
3 Connect the battery cable to the system board.
Next steps
1 Install the base cover.
2 Follow the procedure in After working inside your computer.
Identifier GUID-77663152-F01D-4BA9-8BA9-C80B3C5BCE7A
Status Released
Removing the 6-cell battery
NOTE: The battery type in your computer varies depending on the conguration ordered.
Prerequisite
1 Follow the procedure in Before working inside your computer.
2 Remove the base cover.
About this task
The gure indicates the location of the battery and provides a visual representation of the removal procedure.
16 Removing and installing components
Steps
1 Disconnect the battery cable from the system board.
2 Remove the seven screws (M2x4) that secure the battery to the palm-rest and keyboard assembly.
3 Lift the battery o the palm-rest and keyboard assembly.
Identifier GUID-DFC02E81-CCDA-4AF1-AB93-98EFA11EE2F9
Status Released
Installing the 6-cell battery
Prerequisite
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The gure indicates the location of the battery and provides a visual representation of the installation procedure.
Removing and installing components 17
Steps
1 Place the battery on the palm-rest and keyboard assembly and align the screw holes on the battery with the screw holes on the palm-
rest and keyboard assembly.
2 Replace the seven screws (M2x4) to secure the battery to the system board and palm-rest and keyboard assembly.
3 Connect the battery cable to the system board.
Next steps
1 Install the base cover.
2 Follow the procedure in After working inside your computer.
Identifier GUID-2A6DAE1B-1FBE-40F9-8D46-40E8C3FBD267
Status Released
Memory modules
Identifier GUID-50648059-E516-4514-9047-E09A7177BE5E
Status Released
Removing the memory modules
Prerequisites
1 Follow the procedure in Before working inside your computer.
2 Remove the base cover.
3 Disconnect the battery cable.
18 Removing and installing components
About this task
The gure indicates the location of the memory module and provides a visual representation of the removal procedure.
Steps
1 Lift the mylar and use your ngertips to carefully spread apart the securing-clips on each end of the memory-module slot until the
memory module pops up.
2 Slide and remove the memory module o the memory module slot on the system board.
Identifier GUID-96E003C1-0FCE-47FC-82B2-3B50C56FBCF1
Status Released
Installing the memory modules
Prerequisite
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The gure indicates the location of the memory module and provides a visual representation of the installation procedure.
Removing and installing components 19
Steps
1 Lift the mylar and align the notch on the memory module with the tab on the memory-module slot.
2 Slide the memory module rmly into the slot at an angle.
3 Press the memory module down until it clicks into place.
NOTE: If you do not hear the click, remove the memory module and reinstall it.
Next step
1 Connect the battery cable.
2 Install the base cover.
3 Follow the procedure in After working inside your computer.
Identifier GUID-F6A4309E-A10E-4E7F-903C-3FFAE07278CD
Status Released
WLAN card
Identifier GUID-8BE6C2C4-01AE-4297-B205-DF44FA2B66F0
Status Released
Removing the WLAN card
Prerequisites
1 Follow the procedure in Before working inside your computer.
2 Remove the base cover.
3 Remove the battery.
20 Removing and installing components
About this task
The gure indicates the location of the WLAN card and provides a visual representation of the removal procedure.
Steps
1 Remove the screw (M2x4) that secures the WLAN card bracket to the WLAN card.
2 Remove the WLAN card bracket from the WLAN card.
3 Disconnect the antenna cables from the WLAN card.
4 Slide and remove the WLAN card from the WLAN card slot.
Identifier GUID-A7645047-C1E6-44EE-A640-3823056D401F
Status Released
Installing the WLAN card
Prerequisite
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The gure indicates the location of the WLAN card and provides a visual representation of the installation procedure.
Removing and installing components 21
Steps
1 Align the notch on the WLAN card with the tab on the WLAN card slot and insert the WLAN card at an angle into the WLAN card slot.
2 Connect the antenna cables to the WLAN card.
3 Align and place the WLAN card bracket on the WLAN card.
4 Replace the screw (M2x4) to secure the WLAN card bracket to the WLAN card.
Next step
1 Install the battery.
2 Install the base cover.
3 Follow the procedure in After working inside your computer.
Identifier GUID-42A997F5-329D-4712-8018-6C6114C5255F
Status Released
Solid-state drive
Identifier GUID-99765FAA-2E0F-4ACC-B5E4-59DE5E926ABE
Status Released
Removing the M.2 2280 solid-state drive
Prerequisites
1 Follow the procedure in Before working inside your computer.
2 Remove the base cover.
3 Disconnect the battery cable.
22 Removing and installing components
About this task
The gure indicates the location of the solid-state drive and provides a visual representation of the removal procedure.
NOTE: The computer is shipped with solid-state drive shield only if the solid-state drive capacity is more than 512 GB.
Steps
1 Remove the two screws (M2x4) that secure the solid-state drive module shield to the palm-rest and keyboard assembly.
2 Slide and remove the solid-state drive module shield from the solid-state drive slot.
3 Slide and remove the solid-state drive module from the solid-state drive slot.
Identifier GUID-72B85F90-AB87-45F7-9550-B0FA499FF92F
Status Released
Installing the M.2 2280 solid-state drive
Prerequisite
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The gure indicates the location of the solid-state drive bracket and provides a visual representation of the bracket alignment procedure to
accommodate the M.2 2280 solid-state drive.
NOTE: The computer is shipped with solid-state drive shield, only if the solid-state drive capacity is more than 512 GB.
Removing and installing components 23
The gure indicates the location of the solid-state drive and provides a visual representation of the installation procedure:
Steps
1 If required, align the solid-state drive bracket to accommodate the M.2 2280 solid-state drive.
2 Align the notch on the solid-state drive module with the tab on the solid-state drive slot.
3 Slide the solid-state drive module rmly into the solid-state drive slot at an angle.
4 Secure the tab on the solid-state drive slot with the slot on the solid-state drive bracket.
5 Replace the two screws (M2x4) that secure the solid-state drive module shield to the palm-rest and keyboard assembly.
24 Removing and installing components
Next step
1 Connect the battery cable.
2 Install the base cover.
3 Follow the procedure in After working inside your computer.
Identifier GUID-6720E9BC-1CAE-4A00-83DF-1FA8A2743D7E
Status Released
Removing the M.2 2230 solid-state drive
Prerequisites
1 Follow the procedure in Before working inside your computer.
2 Remove the base cover.
3 Disconnect the battery cable.
About this task
The gure indicates the location of the M.2 2230 solid-state drive and provides a visual representation of the removal procedure.
Steps
1 Remove the screw (M2x4) that secures the solid-state drive to the palm-rest and keyboard assembly.
2 Slide and remove the solid-state drive module from the solid-state drive slot on the system board.
Removing and installing components 25
Identifier GUID-2E2578C7-C522-4984-9348-3A8C9BEE22A0
Status Released
Installing the M.2 2230 solid-state drive
Prerequisite
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The gure indicates the location of the solid-state drive bracket and provides a visual representation of the bracket alignment procedure to
accommodate the M.2 2230 solid-state drive.
The gure indicates the location of the M.2 2230 solid-state drive and provides a visual representation of the installation procedure:
26 Removing and installing components
Steps
1 If required, align the solid-state drive bracket to accommodate the M.2 2230 solid-state drive.
2 Align the notch on the solid-state drive module with the tab on the solid-state drive slot.
3 Slide the solid-state drive module rmly into the solid-state drive slot at an angle.
4 Replace the screw (M2x4) that secures the solid-state drive module to the palm-rest and keyboard assembly.
Next step
1 Connect the battery cable.
2 Install the base cover.
3 Follow the procedure in After working inside your computer.
Identifier GUID-DC5E3948-2A91-4E64-AB57-5E8BD315309D
Status Released
Removing the M.2 2280 PCIe solid-state drive
Prerequisites
1 Follow the procedure in Before working inside your computer.
2 Remove the base cover.
3 Disconnect the battery cable.
About this task
The gure indicates the location of the M.2 2280 PCIe solid-state drive and provides a visual representation of the removal procedure.
Removing and installing components 27
Steps
1 Remove the screw (M2x4) that secures the solid-state drive to the system board.
2 Slide and remove the solid-state drive module from the solid-state drive slot on the system board.
Identifier GUID-5D47B3D5-7734-4C2A-8F67-1EA00BCB3192
Status Released
Installing the M.2 2280 PCIe solid-state drive
Prerequisite
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The gure indicates the location of the M.2 2280 PCIe solid-state drive and provides a visual representation of the installation procedure:
28 Removing and installing components
Steps
1 Align the notch on the solid-state drive module with the tab on the solid-state drive slot.
2 Slide the solid-state drive module rmly into the solid-state drive slot at an angle.
3 Replace the screw (M2x4) that secures the solid-state drive module to the system board.
Next step
1 Connect the battery cable.
2 Install the base cover.
3 Follow the procedure in After working inside your computer.
Identifier GUID-2CFF108D-02DC-40AF-BD5A-C4C22584A457
Status Released
Hard drive
Identifier GUID-AAB65B37-1C30-41B3-B7C5-53D31B5A55AC
Status Released
Removing the hard drive
Prerequisites
1 Follow the procedure in Before working inside your computer.
2 Remove the base cover.
3 Disconnect the battery cable.
About this task
The gure indicates the location of the hard drive and provides a visual representation of the removal procedure.
Removing and installing components 29
NOTE: The hard drive is available only in computers shipped with 3-cell battery.
Steps
1 Open the latch and disconnect the hard-drive cable from the system board.
2 Remove the three screws (M2x4) that secure the hard-drive bracket to the palm-rest and keyboard assembly.
3 Lift the hard-drive assembly, along with its cable, o the palm-rest and keyboard assembly.
4 Disconnect the interposer from the hard-drive assembly.
5 Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive.
6 Lift the hard drive o of the hard-drive bracket.
30 Removing and installing components
Identifier GUID-239F8EA7-B03A-4054-8D1D-9C98EC5152C5
Status Released
Installing the hard drive
Prerequisite
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The gure indicates the location of the hard drive and provides a visual representation of the installation procedure.
NOTE: The hard drive is available only in computers shipped with 3-cell battery.
Removing and installing components 31
Steps
1 Place the hard drive into the hard-drive bracket.
2 Align the screw holes on the hard-drive bracket with the screw holes on the hard drive, and then replace the four screws (M3x3) that
secure the hard-drive bracket to the hard drive.
3 Connect the interposer to the hard-drive assembly.
4 Align the screw holes on the hard-drive assembly with the screw holes on the palm-rest and keyboard assembly.
5 Replace the three screws (M2x4) that secure the hard-drive assembly to the palm-rest and keyboard assembly.
6 Connect the hard-drive cable to the system board.
Next steps
1 Connect the battery cable.
2 Install the base cover.
3 Follow the procedure in After working inside your computer.
Identifier GUID-A6445DA5-405C-4BDA-A929-FE53DC4A83F6
Status Released
Speakers
Identifier GUID-124D4A88-697B-42FC-AB82-3B95E94BC13B
Status Released
Removing the speakers
Prerequisites
1 Follow the procedure in Before working inside your computer.
2 Remove the base cover.
32 Removing and installing components
3 Remove the battery.
About this task
The gure indicates the location of the speakers and provides a visual representation of the removal procedure.
Steps
1 Disconnect the speaker cable from the system board.
2 Note the routing of the speaker cable and remove the speaker cable from the routing guides on the palm-rest and keyboard assembly.
NOTE: Note the position of the rubber grommets before lifting the speakers.
3 Lift the speakers, along with the cable, o the palm-rest and keyboard assembly.
Identifier GUID-6D7F53A2-4F43-4A76-8CD4-0E5A94523454
Status Released
Installing the speakers
Prerequisite
If you are replacing a component, remove the existing component before performing the installation procedure.
Removing and installing components 33
About this task
The gure indicates the location of the speakers and provides a visual representation of the installation procedure.
Steps
1 Using the alignment posts and rubber grommets, place the speakers in the slots on the palm-rest and keyboard assembly.
2 Route the speaker cable through the routing guides on the palm-rest and keyboard assembly.
3 Connect the speaker cable to the system board.
Next step
1 Install the battery.
2 Install the base cover.
3 Follow the procedure in After working inside your computer.
34 Removing and installing components
Identifier GUID-C2632C9B-FAEC-455F-9746-177634B54CCD
Status Released
Graphics Processing Unit (GPU) fan
Identifier GUID-038A9056-2D20-4F45-8CBC-D6C0A33AF315
Status Released
Removing the GPU fan
Prerequisites
1 Follow the procedure in Before working inside your computer.
2 Remove the base cover.
3 Remove the battery.
About this task
The gure indicates the location of the GPU fan and provides a visual representation of the removal procedure.
Steps
1 Remove the two (M2x4) screws that secure the GPU fan to the palm-rest and keyboard assembly.
2 Disconnect the GPU fan cable from the system board.
3 Slide and lift the GPU fan o the palm-rest and keyboard assembly.
Removing and installing components 35
Identifier GUID-EF0A6129-9F68-4EB9-8287-C047B6C9A0E7
Status Released
Installing the GPU fan
Prerequisite
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The gure indicates the location of the GPU fan and provides a visual representation of the installation procedure.
Steps
1 Slide and place the GPU fan on the palm-rest and keyboard assembly.
2 Align the screw holes on the GPU fan with the screw holes on the palm-rest and keyboard assembly.
3 Replace the two (M2x4) screws to secure the GPU fan to the palm-rest and keyboard assembly.
4 Connect the GPU fan cable to the system board.
Next step
1 Install the battery.
2 Install the base cover.
3 Follow the procedure in After working inside your computer.
36 Removing and installing components
Identifier GUID-EC123E9D-DD9D-42A6-BFAF-E5744B612B45
Status Released
CPU fan
Identifier GUID-DC01490C-58B4-4EB9-970B-EDE296F80115
Status Released
Removing the CPU fan
Prerequisites
1 Follow the procedure in Before working inside your computer.
2 Remove the base cover.
3 Remove the battery.
About this task
The gure indicates the location of the CPU fan and provides a visual representation of the removal procedure.
Steps
1 Remove the two (M2x4) screws that secure the CPU fan to the palm-rest and keyboard assembly.
2 Disconnect the CPU fan cable from the system board.
3 Slide and lift the CPU fan o the palm-rest and keyboard assembly.
Removing and installing components 37
Identifier GUID-9497A15C-AEBA-49B5-9EED-41D3A2343165
Status Released
Installing the CPU fan
Prerequisite
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The gure indicates the location of the CPU fan and provides a visual representation of the installation procedure.
Steps
1 Slide and place the CPU fan on the palm-rest and keyboard assembly.
2 Align the screw holes on the CPU fan with the screw holes on the palm-rest and keyboard assembly.
3 Replace the two (M2x4) screws to secure the CPU fan to the palm-rest and keyboard assembly.
4 Connect the CPU fan cable to the system board.
Next step
1 Install the battery.
2 Install the base cover.
3 Follow the procedure in After working inside your computer.
Identifier GUID-4DA6FA84-FF63-4D31-A148-125AAD9F4B2B
Status Released
Heat sink
38 Removing and installing components
Identifier GUID-298AC45E-D502-4807-B646-2A4550732A71
Status Released
Removing the heat sink—UMA
NOTE: The heat sink type in your computer varies depending on the conguration ordered.
Prerequisites
1 Follow the procedure in Before working inside your computer.
2 Remove the base cover.
3 Remove the battery.
4 Remove the GPU fan.
5 Remove the CPU fan.
About this task
The gure indicates the location of the heat sink and provides a visual representation of the removal procedure.
Steps
1 In sequential order (as indicated on the heat sink), loosen the four captive screws that secure the heat sink to the system board.
2 Lift and remove the heat sink o the palm-rest and keyboard assembly.
Removing and installing components 39
Identifier GUID-BCA5ACB2-BA52-4728-B1EB-AE523D6BD3F0
Status Released
Installing the heat sink—UMA
Prerequisite
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The gure indicates the location of the heat sink and provides a visual representation of the installation procedure.
Steps
1 Place the heat sink on the system board and align the screw holes on the heat sink with the screw holes on the system board.
2 In sequential order (as indicated on the heat sink), tighten the four captive screws that secure the heat sink to the system board.
Next step
1 Install the CPU fan.
2 Install the GPU fan.
3 Install the battery.
4 Install the base cover.
5 Follow the procedure in After working inside your computer.
40 Removing and installing components
Identifier GUID-8B132033-26C3-4E6E-A63E-768D6C3BE68B
Status Released
Removing the heat sink—discrete
NOTE: The heat sink type in your computer varies depending on the conguration ordered.
Prerequisites
1 Follow the procedure in Before working inside your computer.
2 Remove the base cover.
3 Remove the battery.
4 Remove the GPU fan.
5 Remove the CPU fan.
About this task
The gure indicates the location of the heat sink and provides a visual representation of the removal procedure.
Steps
1 In sequential order (as indicated on the heat sink), loosen the seven captive screws that secure the heat sink to the system board.
2 Lift and remove the heat sink o the system board.
Removing and installing components 41
Identifier GUID-1F0CD3FC-14BD-4B54-ADC1-3C306F05C929
Status Released
Installing the heat sink—discrete
Prerequisite
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The gure indicates the location of the heat sink and provides a visual representation of the installation procedure.
Steps
1 Place the heat sink on the system board and align the screw holes on the heat sink with the screw holes on the system board.
2 In sequential order (as indicated on the heat sink), tighten the seven captive screws that secure the heat sink to the system board.
Next step
1 Install the CPU fan.
2 Install the GPU fan.
3 Install the battery.
4 Install the base cover.
5 Follow the procedure in After working inside your computer.
Identifier GUID-D99D5F9B-0FF3-406B-A51F-FFA061BB89EA
Status Released
Coin-cell battery
42 Removing and installing components
Identifier GUID-8855616C-7A35-41EA-948C-9369B49A26FF
Status Released
Removing the coin-cell battery
Prerequisites
1 Follow the procedure in Before working inside your computer.
2 Remove the base cover.
3 Remove the battery.
NOTE: Removing the coin-cell battery resets the BIOS setup program's settings to default. It is recommended that you note the
BIOS setup program's settings before removing the coin-cell battery.
About this task
The gure indicates the location of the coin-cell battery and provides a visual representation of the removal procedure.
Steps
1 Disconnect the coin-cell battery cable from the I/O board.
2 Peel the coin-cell battery o the palm-rest and keyboard assembly.
Removing and installing components 43
Identifier GUID-AE6EE6C1-1915-4A3C-8F77-9DF69463433D
Status Released
Installing the coin-cell battery
Prerequisite
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The gure indicates the location of the coin-cell battery and provides a visual representation of the installation procedure.
Steps
1 Adhere the coin-cell battery to the slot on the palm-rest and keyboard assembly.
2 Route the coin-cell battery cable as illustrated and connect it to the I/O board.
Next step
1 Install the battery.
2 Install the base cover.
3 Follow the procedure in After working inside your computer.
44 Removing and installing components
Identifier GUID-A4EB1B18-E790-4DC7-A6B0-85015144D8CE
Status Released
I/O board
Identifier GUID-77C052E5-D8C7-4B41-843F-731EF07FFBAA
Status Released
Removing the I/O board
Prerequisites
1 Follow the procedure in Before working inside your computer.
2 Remove the base cover.
3 Remove the battery.
4 Remove the GPU fan.
About this task
The gure indicates the location of the I/O board and provides a visual representation of the removal procedure.
Removing and installing components 45
Steps
1 Open the latch and disconnect the I/O-board cable from the I/O board.
2 Open the latch and disconnect the ngerprint reader cable from the I/O board.
3 Disconnect the coin-cell battery cable from the I/O board.
4 Remove the three screws (M2x3) that secure the I/O board to the palm-rest and keyboard assembly.
5 Lift the I/O board o the palm-rest and keyboard assembly.
Identifier GUID-02CAA2CA-4688-4C60-945D-140C7FAEA2AE
Status Released
Installing the I/O board
Prerequisite
If you are replacing a component, remove the existing component before performing the installation procedure.
46 Removing and installing components
About this task
The gure indicates the location of the I/O board and provides a visual representation of the installation procedure.
Steps
1 Place the I/O board on the palm-rest and keyboard assembly.
2 Align the screw holes on the I/O board with the screw holes on the palm-rest and keyboard assembly.
3 Replace the three screws (M2x3) that secure the I/O board to the palm-rest and keyboard assembly.
4 Connect the coin-cell battery cable to the I/O board.
5 Connect the ngerprint reader cable to the I/O board and close the latch to secure the cable.
6 Connect the I/O-board cable to the I/O board and close the latch to secure the cable.
Next step
1 Install the GPU fan.
2 Install the battery.
3 Install the base cover.
Removing and installing components 47
4 Follow the procedure in After working inside your computer.
Identifier GUID-7EF4A650-663E-4297-A6B0-A426B5D7AC7C
Status Released
Power button with optional ngerprint reader
Identifier GUID-A84C6BCE-AD86-4BDF-858C-A60853719178
Status Released
Removing the power button and optional ngerprint reader
Prerequisites
1 Follow the procedure in Before working inside your computer.
2 Remove the base cover.
3 Remove the battery.
4 Remove the WLAN card.
5 Remove the GPU fan.
6 Remove the I/O board.
About this task
The gure indicates the location of the power button with optional ngerprint reader and provides a visual representation of the removal
procedure.
48 Removing and installing components
Steps
1 Remove the two screws (M1.2x2) that secure the power button with optional ngerprint reader to the palm-rest and keyboard
assembly.
2 Lift the power button with optional ngerprint-reader, along with the ngerprint reader cable, o the palm-rest and keyboard
assembly.
Identifier GUID-98CD293E-8B34-4BA8-BC74-286FA5607513
Status Released
Installing the power button with optional ngerprint reader
Prerequisite
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The gure indicates the location of the power button with ngerprint reader and provides a visual representation of the installation
procedure.
Steps
1 Using the alignment post, place the power button with optional ngerprint reader on the palm-rest and keyboard assembly.
2 Replace the two screws (M1.2x2) to secure the power button with optional ngerprint reader to the palm-rest and keyboard assembly.
Next step
1 Install the I/O board.
2 Install the GPU fan.
3 Install the WLAN card.
4 Install the battery.
5 Install the base cover.
Removing and installing components 49
6 Follow the procedure in After working inside your computer.
Identifier GUID-FCFD0001-7CDA-44E5-ACBB-F3DB60FC0CFF
Status Released
Power-adapter port
Identifier GUID-4EFEA945-DE97-45F2-B9DF-CCAB4A4C6765
Status Released
Removing the power-adapter port
Prerequisites
1 Follow the procedure in Before working inside your computer.
2 Remove the base cover.
3 Remove the battery.
About this task
The gure indicates the location of the power-adapter port and provides a visual representation of the removal procedure.
50 Removing and installing components
Steps
1 Remove the three screws (M2.5x5) that secure the left display hinge to the palm-rest and keyboard assembly.
2 Open the display hinges at an angle of 90 degrees.
3 Remove the screw (M2x4) that secures the power-adapter port to the palm-rest and keyboard assembly.
4 Disconnect the power-adapter port cable from the system board.
5 Lift the power-adapter port, along with its cable, o the palm-rest and keyboard assembly.
Identifier GUID-3AA79376-BCEB-475E-8C86-61F72EFABC95
Status Released
Installing the power-adapter port
Prerequisite
If you are replacing a component, remove the existing component before performing the installation procedure.
Removing and installing components 51
About this task
The gure indicates the location of the power-adapter port and provides a visual representation of the installation procedure.
Steps
1 Connect the power-adapter port cable to the system board.
2 Replace the screw (M2x4) that secures the power-adapter port to the palm-rest and keyboard assembly.
3 Using the alignment posts, close the display hinges.
4 Replace the three screws (M2.5x5) that secure the left display hinge to the system board.
Next step
1 Install the battery.
2 Install the base cover.
3 Follow the procedure in After working inside your computer.
52 Removing and installing components
Identifier GUID-775EE71A-A503-47AD-AC10-E85111BEF34A
Status Released
Touchpad
Identifier GUID-DEDE8ADB-1375-413B-B083-E12ACCC29A33
Status Released
Removing the touchpad
Prerequisites
1 Follow the procedure in Before working inside your computer.
2 Remove the base cover.
3 Remove the battery.
4 Remove the speakers.
About this task
The gure indicates the location of the touchpad and provides a visual representation of the removal procedure.
Removing and installing components 53
Steps
1 Remove the three (M2x3) screws that secure the touchpad bracket to the palm-rest and keyboard assembly.
2 Lift the touchpad bracket o the palm-rest and keyboard assembly.
3 Open the latch and disconnect the touchpad cable from the system board.
4 Remove the two (M1.6x2) screws that secure the touchpad to the palm-rest and keyboard assembly.
5 Lift the touchpad, along with the cable, o the palm-rest and keyboard assembly.
Identifier GUID-30C8A467-1B61-445E-89EC-0F5E5B4AC59D
Status Released
Installing the touchpad
Prerequisite
If you are replacing a component, remove the existing component before performing the installation procedure.
54 Removing and installing components
About this task
The gure indicates the location of the component and provides a visual representation of the installation procedure.
Steps
1 Align and place the touchpad into the slot on the palm-rest and keyboard assembly.
2 Replace the two (M1.6x2) screws that secure the touchpad to the palm-rest and keyboard assembly.
3 Slide the touchpad cable onto its connector on the system board and close the latch to secure the cable.
4 Align and place the touchpad bracket into the slot on the palm-rest and keyboard assembly.
5 Replace the three (M2x3) screws that secure the touchpad bracket to the palm-rest and keyboard assembly.
Next step
1 Install the speakers.
2 Install the battery.
3 Install the base cover.
4 Follow the procedure in After working inside your computer.
Removing and installing components 55
Identifier GUID-E641BD48-9062-46FE-8F5A-723887A0921D
Status Released
Display assembly
Identifier GUID-ECEFBDAF-9F3B-4216-8520-0023D94FA558
Status Released
Removing the display assembly
Prerequisites
1 Follow the procedure in Before working inside your computer.
2 Remove the base cover.
3 Remove the battery.
4 Remove the WLAN card.
About this task
The gure indicates the location of the display assembly and provides a visual representation of the removal procedure.
56 Removing and installing components
Removing and installing components 57
Steps
1 Locate the display cable and display hinges on your computer.
2 Peel the tape that secures the display cable to the system board.
3 Open the latch and disconnect the display cable from the system board.
4 Remove the three screws (M2.5x5) that secure the left-display hinge to the system board.
5 Remove the three screws (M2.5x5) that secure the right-display hinge to the system board.
6 Open the display hinges at an angle of 90 degrees.
58 Removing and installing components
7 Remove the palm-rest and keyboard assembly o the display assembly.
Identifier GUID-ABA81C6B-9C4A-4CB2-8D21-998E227EC98A
Status Released
Installing the display assembly
Prerequisite
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The gure indicates the location of the component and provides a visual representation of the installation procedure.
Removing and installing components 59
60 Removing and installing components
Steps
1 Place the display assembly on a clean and at surface.
2 Align and place the palm-rest and keyboard assembly on the display assembly.
3 Using the alignment posts, close the display hinges.
4 Replace the three screws (M2.5x5) that secure the left-display hinge to the system board.
5 Replace the three screws (M2.5x5) that secure the right-display hinge to the system board.
6 Connect the display cable on to the connector on the system board and adhere the tape to the system board.
Next step
1 Install the WLAN card.
2 Install the battery.
3 Install the base cover.
4 Follow the procedure in After working inside your computer.
Removing and installing components 61
Identifier GUID-00515E4D-657E-4F38-9C17-9C710680C719
Status Released
Display bezel
Identifier GUID-FEB0B785-4201-42F1-9F47-5BDD098E7631
Status Released
Removing the display bezel
Prerequisites
1 Follow the procedure in Before working inside your computer.
2 Remove the base cover.
3 Remove the battery.
4 Remove the WLAN card.
5 Remove the display assembly.
About this task
The gure indicates the location of the display bezel and provides a visual representation of the removal procedure.
62 Removing and installing components
Steps
1 Carefully pry the edges of the display bezel o the display back-cover and antenna assembly.
2 Remove the display bezel o the display back-cover and antenna assembly.
Identifier GUID-EAD6C9DA-46EC-402E-B8C1-55FBBFBACD1A
Status Released
Installing the display bezel
Prerequisite
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The gure indicates the location of the display bezel and provides a visual representation of the installation procedure.
Removing and installing components 63
Step
Align the display bezel with the display back-cover and antenna assembly, and gently snap the display bezel into place.
Next step
1 Install the display assembly.
2 Install the WLAN card.
3 Install the battery.
4 Install the base cover.
5 Follow the procedure in After working inside your computer.
64 Removing and installing components
Identifier GUID-46B53388-5C4F-4861-92E0-6AE357EE9CBF
Status Released
System board
Identifier GUID-EB074DFB-222B-496F-8CD9-E4FEE5E14774
Status Released
Removing the system board
Prerequisites
1 Follow the procedure in Before working inside your computer.
2 Remove the base cover.
3 Remove the battery.
4 Remove the M.2 2280 solid-state drive.
5 Remove the M.2 2230 solid-state drive.
6 Remove the WLAN card.
7 Remove the GPU fan.
8 Remove the CPU fan.
9 Remove the heat sink.
10 Remove the memory module.
11 Remove the display assembly.
About this task
The gure indicates the location of the system board and provides a visual representation of the removal procedure.
Removing and installing components 65
66 Removing and installing components
Removing and installing components 67
Steps
1 Open the latch and disconnect the I/O-board cable from the system board.
2 Disconnect the power-adapter cable from the system board.
3 Disconnect the speaker cable from the system board.
4 Open the latch and disconnect the touchpad cable from the system board.
5 Open the latch and disconnect the keyboard-backlight cable from the system board.
6 Peel the tape that secures the display cable to the system board.
7 Open the latch and disconnect the display cable from the system board.
8 Remove the two screws (M2x5) that secure the USB Type-C port bracket to the system board.
9 Remove the six screws (M2x4) that secure the system board to the palm-rest and keyboard assembly.
10 Gently release the ports on the system board from the slots on the palm-rest and keyboard assembly and lift the system board o the
palm-rest and keyboard assembly.
Identifier GUID-A1FFB242-2C71-4720-8286-656D945D790D
Status Released
Installing the system board
Prerequisite
If you are replacing a component, remove the existing component before performing the installation procedure.
68 Removing and installing components
About this task
The gure indicates the location of the system board and provides a visual representation of the installation procedure.
Removing and installing components 69
70 Removing and installing components
Steps
1 Slide the ports on the system board into the slots on the palm-rest and keyboard assembly and align the screw holes on the system
board with the screw holes on the palm-rest and keyboard assembly.
2 Replace the six screws (M2x4) that secure the system board to the palm-rest and keyboard assembly.
3 Connect the display cable on to the connector on the system board.
4 Adhere the tape that secures the display cable to the system board.
5 Replace the two screws (M2x5) that secure the USB Type-C port bracket to the system board.
6 Connect the keyboard-backlight cable to the system board and close the latch to secure the cable.
7 Connect the touchpad cable to the system board and close the latch to secure the cable.
8 Connect the speaker cable to the system board.
9 Connect the power-adapter cable to the system board.
10 Connect the I/O-board cable to the system board and close the latch to secure the cable.
Next step
1 Install the display assembly.
2 Install the memory module.
3 Install the heat sink.
4 Install the left-side fan.
5 Install the right-side fan.
6 Install the WLAN card.
7 Install the M.2 2230 solid-state drive.
8 Install the M.2 2280 solid-state drive.
9 Install the battery.
10 Install the base cover.
Removing and installing components 71
11 Follow the procedure in After working inside your computer.
Identifier GUID-FCA8C4BA-5F3C-499A-BDCC-D6F92E44F140
Status Released
Keyboard bracket
Identifier GUID-BDC069F5-5916-4357-B3BC-B92161364F06
Status Released
Removing the keyboard bracket
Prerequisites
1 Follow the procedure in Before working inside your computer.
2 Remove the base cover.
3 Remove the battery.
4 Remove the WLAN card.
5 Remove the GPU fan.
6 Remove the CPU fan.
7 Remove the display assembly.
8 Remove the I/O board.
9 Remove the power button with ngerprint reader.
10 Remove the power-adapter port.
11 Remove the system board.
NOTE: The system board can be removed along with the heat sink.
About this task
The gure indicates the location of the keyboard bracket and provides a visual representation of the removal procedure.
72 Removing and installing components
Steps
1 Remove the 39 screws (M1.2x2) that secure the keyboard bracket to the keyboard and palm-rest assembly.
2 Lift the keyboard bracket o the keyboard and palm-rest assembly.
Identifier GUID-8CC36FE2-8490-439A-9EC5-9C36AB9F9EFD
Status Released
Installing the keyboard bracket
Prerequisite
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The gure indicates the location of the keyboard bracket and provides a visual representation of the installation procedure.
Removing and installing components 73
Steps
1 Align the screw holes on the keyboard bracket with the screw holes on the keyboard and palm-rest assembly.
2 Replace the 39 screws (M1.2x2) that secure the keyboard bracket to the keyboard and palm-rest assembly.
Next step
1 Install the system board.
2 Install the power-adapter port.
3 Install the power button with ngerprint reader.
4 Install the I/O board.
5 Install the display assembly.
6 Install the CPU fan.
7 Install the GPU fan.
8 Install the WLAN card.
9 Install the battery.
10 Install the base cover.
11 Follow the procedure in After working inside your computer.
Identifier GUID-DBCF4B58-6405-4BAF-BB60-C51A8D741705
Status Released
Keyboard
74 Removing and installing components
Identifier GUID-6A0312BE-6227-428E-857D-9E1745DC319F
Status Released
Removing the keyboard
Prerequisites
1 Follow the procedure in Before working inside your computer.
2 Remove the base cover.
3 Remove the battery.
4 Remove the WLAN card.
5 Remove the hard drive.
6 Remove the GPU fan.
7 Remove the CPU fan.
8 Remove the display assembly.
9 Remove the I/O board.
10 Remove the power button with ngerprint reader.
11 Remove the power-adapter port.
12 Remove the system board.
NOTE: The system board can be removed along with the heat sink.
13 Remove the keyboard bracket.
About this task
The gure indicates the location of the keyboard and provides a visual representation of the removal procedure.
Removing and installing components 75
Step
After performing the steps in the pre-requisites, lift the keyboard, along with the cables, o the palm-rest assembly.
Identifier GUID-F679C9B3-80B3-410B-A8EB-26E23F732569
Status Released
Installing the keyboard
Prerequisite
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The gure indicates the location of the keyboard and provides a visual representation of the installation procedure.
Step
Align the keyboard on the palm-rest assembly.
Next step
1 Install the keyboard bracket.
2 Install the system board.
3 Install the power-adapter port.
4 Install the power button with ngerprint reader.
5 Install the I/O board.
6 Install the display assembly.
7 Install the CPU fan.
8 Install the GPU fan.
9 Install the hard drive.
10 Install the WLAN card.
76 Removing and installing components
11 Install the battery.
12 Install the base cover.
13 Follow the procedure in After working inside your computer.
Identifier GUID-0E752583-5C6A-4BAA-B569-D41BBABCB77D
Status Released
Palm rest
Identifier GUID-FD3EE2E4-1A0D-4990-9255-4C7C32FF73BD
Status Released
Removing the palm rest
Prerequisites
1 Follow the procedure in Before working inside your computer.
2 Remove the base cover.
3 Remove the battery.
4 Remove the WLAN card.
5 Remove the hard drive.
6 Remove the GPU fan.
7 Remove the CPU fan.
8 Remove the speakers.
9 Remove the display assembly.
10 Remove the I/O board.
11 Remove the power button with ngerprint reader.
12 Remove the power-adapter port.
13 Remove the touchpad.
14 Remove the system board.
NOTE: The system board can be removed along with the heat sink.
15 Remove the keyboard bracket.
16 Remove the keyboard.
About this task
The gure indicates the location of the palm rest and provides a visual representation of the removal procedure.
Removing and installing components 77
Step
After performing the steps in the pre-requisites, we are left with the palm rest.
Identifier GUID-783FDEA5-7318-4ABC-9030-58434A216751
Status Released
Installing the palm-rest and keyboard assembly
Prerequisite
If you are replacing a component, remove the existing component before performing the installation procedure.
About this task
The gure indicates the location of the palm rest and provides a visual representation of the installation procedure.
78 Removing and installing components
Step
Place the palm rest on a at surface.
Next step
1 Install the keyboard.
2 Install the keyboard bracket.
3 Install the system board.
4 Install the touchpad.
5 Install the power-adapter port.
6 Install the power button with ngerprint reader.
7 Install the I/O board.
8 Install the display assembly.
9 Install the speakers.
10 Install the CPU fan.
11 Install the GPU fan.
12 Install the hard drive.
13 Install the WLAN card.
14 Install the battery.
15 Install the base cover.
16 Follow the procedure in After working inside your computer.
Removing and installing components 79
Identifier GUID-B7285CF1-FC18-4DE7-8A89-31812159C4BE
Status Released
Device drivers
Identifier GUID-C959B142-CF42-4306-A9EA-A640C509AB98
Status Released
Intel Chipset Software Installation Utility
In the Device Manager, check if the chipset driver is installed.
Install the Intel chipset updates from www.dell.com/support.
Identifier GUID-925A39C4-0B26-40F8-9404-94B0BFCC4742
Status Released
Video drivers
In the Device Manager, check if the video driver is installed.
Install the video driver update from www.dell.com/support.
Identifier GUID-43531ABB-B77D-45B5-AFBA-B90BDF782CFC
Status Released
Intel Serial IO driver
In the Device Manager, check if the Intel Serial IO driver is installed.
Install the driver updates from www.dell.com/support.
Identifier GUID-B021278B-5FB5-429E-B0B5-BF580C34D140
Status Released
Intel Trusted Execution Engine Interface
In the Device Manager, check if the Intel Trusted Execution Engine Interface driver is installed.
Install the driver update from www.dell.com/support.
3
80 Device drivers
Identifier GUID-E13FC788-9CE7-4370-AFF0-51C6169ADAC3
Status Released
Intel Virtual Button driver
In the Device Manager, check if the Intel Virtual Button driver is installed.
Install the driver updates from www.dell.com/support.
Identifier GUID-543661C6-4009-4F1B-BB4F-6CF5FF28149D
Status Released
Wireless and Bluetooth drivers
In the Device Manager, check if the network card driver is installed.
Install the driver updates from www.dell.com/support.
In the Device Manager, check if the Bluetooth driver is installed.
Install the driver updates from www.dell.com/support.
Device drivers 81
Identifier GUID-4D6759B1-4017-4F54-87E6-9153B9D6E101
Status Released
System setup
NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed.
Identifier GUID-E8E05C46-BC9D-4CF1-AC84-34B87FDCCFB7
Status Released
System setup
CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can
make your computer work incorrectly.
NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen
information for future reference.
Use the BIOS Setup program for the following purposes:
• Get information about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive.
• Change the system conguration information.
• Set or change a user-selectable option, such as the user password, type of hard drive installed, and enabling or disabling base devices.
Identifier GUID-1432A924-49E9-4080-961D-2AFBDAF42039
Status Released
Entering BIOS setup program
1 Turn on (or restart) your computer.
2 During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately.
NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch
for it, and then press F2. If you press F2 before the F2 prompt, this keystroke is lost. If you wait too long and the
operating system logo appears, continue to wait until you see the desktop. Then, turn o your computer and try again.
Identifier GUID-7A7EB30A-4A48-422B-AE30-B8DC236A1790
Status Released
Navigation keys
NOTE: For most of the System Setup options, changes that you make are recorded but do not take eect until you restart the
system.
Keys Navigation
Up arrow Moves to the previous eld.
4
82 System setup
Keys Navigation
Down arrow Moves to the next eld.
Enter Selects a value in the selected eld (if applicable) or follow the link in the eld.
Spacebar Expands or collapses a drop-down list, if applicable.
Tab Moves to the next focus area.
Esc Moves to the previous page until you view the main screen. Pressing Esc in the main screen displays a message
that prompts you to save any unsaved changes and restarts the system.
Identifier GUID-C50BED7F-226B-4768-AB61-9725153DF132
Status Released
Boot Sequence
Boot Sequence allows you to bypass the System Setup–dened boot device order and boot directly to a specic device (for example:
optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can:
• Access System Setup by pressing F2 key
• Bring up the one-time boot menu by pressing F12 key
The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are:
• Removable Drive (if available)
• STXXXX Drive
NOTE: XXX denotes the SATA drive number.
• Optical Drive (if available)
• SATA Hard Drive (if available)
• Diagnostics
NOTE: Choosing Diagnostics, will display the ePSA diagnostics screen.
The boot sequence screen also displays the option to access the System Setup screen.
Identifier GUID-59511486-0C55-4CFC-BE8C-F4E53D76CF6F
Status Released
System setup options
NOTE: Depending on this computer and its installed devices, the items listed in this section may or may not appear.
Table 2. System setup options—System information menu
General-System Information
System Information
BIOS Version Displays the BIOS version number.
Service Tag Displays the Service Tag of the computer.
Asset Tag Displays the Asset Tag of the computer.
Ownership Tag Displays the ownership tag of the computer.
Manufacture Date Displays the manufacture date of the computer.
System setup 83
General-System Information
Ownership Date Displays the ownership date of the computer.
Express Service Code Displays the express service code of the computer.
Memory Information
Memory Installed Displays the total computer memory installed.
Memory Available Displays the total computer memory available.
Memory Speed Displays the memory speed.
Memory Channel Mode Displays single or dual channel mode.
Memory Technology Displays the technology used for the memory.
DIMM A Size Displays the DIMM A memory size.
DIMM B Size Displays the DIMM B memory size.
Processor Information
Processor Type Displays the processor type.
Core Count Displays the number of cores on the processor.
Processor ID Displays the processor identication code.
Current Clock Speed Displays the current processor clock speed.
Minimum Clock Speed Displays the minimum processor clock speed.
Maximum Clock Speed Displays the maximum processor clock speed.
Processor L2 Cache Displays the processor L2 Cache size.
Processor L3 Cache Displays the processor L3 Cache size.
HT Capable Displays whether the processor is HyperThreading (HT) capable.
64-Bit Technology Displays whether 64-bit technology is used.
Device Information
M.2 SATA Displays the M.2 SATA SSD device information of the computer.
M.2 PCIe SSD-0 Displays the M.2 PCIe SSD information of the computer.
Video Controller Displays the video controller type of the computer.
dGPU Video Controller Displays the discrete graphics information of the computer.
Video BIOS Version Displays the video BIOS version of the computer.
Video Memory Displays the video memory information of the computer.
Panel Type Displays the Panel Type of the computer.
Native Resolution Displays the native resolution of the computer.
Audio Controller Displays the audio controller information of the computer.
Wi-Fi Device Displays the wireless device information of the computer.
Bluetooth Device Displays the bluetooth device information of the computer.
Battery Information Displays the battery health information.
Boot Sequence
Boot Sequence Displays the boot sequence.
Boot List Option Displays the available boot options.
Advanced Boot Options
Enable Legacy Option ROMs Enable or disable the Legacy Option ROMs.
84 System setup
General-System Information
Enable Attempt Legacy Boot Enable or disable Legacy Boot.
UEFI Boot Path Security Enable or disable the system to prompt the user to enter the Admin password when
booting a UEFI boot path from the F12 boot menu.
Date/Time Displays the current date in MM/DD/YY format and current time in HH:MM:SS
AM/PM format.
Table 3. System setup options—System Conguration menu
System Conguration
SATA Operation Congure operating mode of the integrated SATA hard drive controller.
Drives Enable or disable various drives on board.
SMART Reporting Enable or disable SMART Reporting during system startup.
USB Conguration
Enable USB Boot Support Enable or disable booting from USB mass storage devices such as external hard drive,
optical drive, and USB drive.
Enable External USB Port Enable or disable booting from USB mass storage devices connected to external USB
port.
Audio Enable or disable the integrated audio controller.
Keyboard Illumination Enables you to choose the operating mode of the keyboard illumination feature.
Keyboard Backlight with AC Power When the backlight is enabled, if Fn+F10 keys are pressed to disable the backlight, the
backlight stays o regardless of AC state.
Miscellaneous Devices Enable or disable various onboard devices.
Enable Camera Enable or disable the camera.
Table 4. System setup options—Video menu
Video
LCD Brightness Set the panel brightness independently for Battery and AC power.
Table 5. System setup options—Security menu
Security
Admin Password Set, change, or delete the administrator password.
System Password Set, change, or delete the system password.
Strong Password Enable or disable strong passwords.
Password Conguration Control the minimum and maximum number of characters allowed for Admin and
System passwords.
Password Bypass Bypass the System (Boot) Password and the internal HDD password prompts during
a system restart.
Password Change Enable or disable changes to the System and Hard Disk passwords when an
administrator password is set.
Non-Admin Setup Changes Determines whether changes to the setup option are permitted when an
administrator password is set.
UEFI Capsule Firmware Updates Enable or disable BIOS updates through UEFI capsule update packages.
PTT Security Enable or disable Platform Trust Technology (PTT) visibility to the operating system.
System setup 85
Security
Computrace(R) Enable or disable the BIOS module interface of the optional Computrace(R) Service
from Absolute Software.
CPU XD Support Enable or disable the Execute Disable mode of the Processor.
Admin Setup Lockout Enable to prevent users from entering Setup when an Admin Password is set.
Master Password Lockout Disables the master password support. Hard Disk passwords need to be cleared
before changing the setting.
Table 6. System setup options—Secure Boot menu
Secure Boot
Secure Boot Enable Enable or disable the secure boot feature.
Expert Key Management
Expert Key Management Enable or disable Expert Key Management.
Custom Mode Key Management Select the custom values for expert key management.
Table 7. System setup options—Intel Software Guard Extensions menu
Intel Software Guard Extensions
Intel SGX Enable Enable or disable Intel Software Guard Extensions.
Enclave Memory Size Set the Intel Software Guard Extensions Enclave Reserve Memory Size.
Performance
Multi Core Support Enable multiple cores.
Default: Enabled.
Intel SpeedStep Enable or disable Intel Speedstep Technology.
Default: Enabled.
NOTE: If enabled, the processor clock speed and core voltage are adjusted
dynamically based on the processor load.
C-States Control Enable or disable additional processor sleep states.
Default: Enabled.
Intel TurboBoost Enable or disable Intel TurboBoost mode of the processor.
Default: Enabled.
HyperThread control Enable or disable HyperThreading in the processor.
Default: Enabled.
Power Management
AC Behavior Enables the system to turn on automatically, when AC power is supplied.
Enable Intel Speed Shift Technology Enable or disable Intel Speed Shift Technology.
Auto On Time Enable to set the computer to turn on automatically every day or on a preselected
date and time. This option can be congured only if the Auto On Time is set to
Everyday, Weekdays or Selected Days.
Default: Disabled.
USB Wake Support Enable the USB devices to wake the computer from Standby.
Peak Shift Enable or disable the minimal usage of AC power at times of peak demand.
86 System setup
Intel Software Guard Extensions
Primary Battery Charge Conguration Set the primary battery charge settings with a preselected custom charge start and
stop.
Default: Adaptive.
POST Behavior
Adapter Warnings Enable adapter warnings.
Default: Enabled.
Fn Lock Options Enable or disable the Fn lock mode.
Fastboot Enable to set the speed of the boot process.
Default: Thorough.
Extend BIOS POST Time Congure additional pre-boot delay.
Full Screen Logo Enable or disable to display full screen logo.
Warnings and Errors Congure the Warnings and Errors options which causes the boot process to pause
when warnings or errors are detected, rather then stop, prompt and wait for user
input.
Prompt on Warnings and Errors Enable or disable Prompt on Warnings and Errors
Continue on Warnings Enable or disable Continue on Warnings
Continue on Warnings and Errors Enable or disable Continue on Warnings and Errors
Table 8. System setup options—Virtualization Support menu
Virtualization Support
Virtualization Specify whether a Virtual Machine Monitor (VMM) can utilize the additional hardware
capabilities provided by Intel Virtualization Technology.
VT for Direct I/O Specify whether a Virtual Machine Monitor (VMM) can utilize the additional hardware
capabilities provided by Intel Virtualization Technology for Direct I/O.
Table 9. System setup options—Wireless menu
Wireless
Wireless Switch Determine which wireless devices can be controlled by the Wireless Switch.
Wireless Device Enable Enable or disable internal wireless devices.
Table 10. System setup options—Maintenance menu
Maintenance
Service Tag Display the system’s Service Tag.
Asset Tag Create a system Asset Tag.
BIOS Downgrade Control ashing of the system rmware to previous revisions.
BIOS Recovery Enable the user to recover from certain corrupted BIOS conditions from a recovery
le on the user primary hard drive or an external USB key.
System setup 87
Table 11. System setup options—System Logs menu
System Logs
BIOS Events Display BIOS events.
Thermal Events Display Thermal events.
Power Events Display Power events.
Table 12. System setup options—SupportAssist System Resolution menu
SupportAssist System Resolution
Auto OS Recovery Threshold Control the automatic boot ow for SupportAssist System Resolution Console and for
Dell OS Recovery tool.
SupportAssist OS Recovery Enable or disable the boot ow for SupportAssist OS Recovery tool in the even of
certain system errors.
Identifier GUID-B070C789-77E0-4887-9880-9AE63401EC2C
Status Released
Clearing CMOS settings
About this task
CAUTION: Clearing CMOS settings will reset the BIOS settings on your computer.
Steps
1 Remove the base cover.
2 Disconnect the battery cable from the system board.
3 Remove the coin-cell battery.
4 Wait for one minute.
5 Replace the coin-cell battery.
6 Connect the battery cable to the system board.
7 Replace the base cover.
Identifier GUID-5941E06E-ABCB-4468-ACE5-D51EF6AAA083
Status Released
Clearing BIOS (System Setup) and System passwords
To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell.
NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows
or your application.
88 System setup
Identifier GUID-F93F7E34-BE30-464B-886E-C284BF961CB2
Status Released
Troubleshooting
Identifier GUID-D75C4F0A-CC06-4C3C-9C4B-7250CA2DCDAC
Status Released
Enhanced Pre-Boot System Assessment (ePSA)
diagnostics
The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded with the
BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device
groups allowing you to:
• Run tests automatically or in an interactive mode
• Repeat tests
• Display or save test results
• Run thorough tests to introduce additional test options to provide extra information about the failed device(s)
• View status messages that inform you if tests are completed successfully
• View error messages that inform you of problems encountered during testing
NOTE: Some tests for specic devices require user interaction. Always ensure that you are present at the computer terminal
when the diagnostic tests are performed.
Identifier GUID-0B893EED-EFBC-4831-A9C4-7298A7A9F619
Status Released
Running the ePSA diagnostics
1 Turn on your computer.
2 As the computer boots, press the F12 key as the Dell logo appears.
3 On the boot menu screen, select the Diagnostics option.
4 Click the arrow at the bottom left corner.
Diagnostics front page is displayed.
5 Click the arrow in the lower-right corner to go to the page listing.
The items detected are listed.
6 To run a diagnostic test on a specic device, press Esc and click Yes to stop the diagnostic test.
7 Select the device from the left pane and click Run Tests.
8 If there are any issues, error codes are displayed.
Note the error code and validation number and contact Dell.
5
Troubleshooting 89
Identifier GUID-F7E24B39-9988-47A8-8C7B-4F85BA0CF5DD
Status Released
System diagnostic lights
Battery-status light
Indicates the power and battery-charge status.
Solid white — Power adapter is connected and the battery has more than 5 percent charge.
Amber — Computer is running on battery and the battery has less than 5 percent charge.
O
• Power adapter is connected and the battery is fully charged.
• Computer is running on battery and the battery has more than 5 percent charge.
• Computer is in sleep state, hibernation, or turned o.
The power and battery-status light blinks amber along with beep codes indicating failures.
For example, the power and battery-status light blinks amber two times followed by a pause, and then blinks white three times followed by
a pause. This 2,3 pattern continues until the computer is turned o indicating no memory or RAM is detected.
The following table shows dierent power and battery-status light patterns and associated problems.
Table 13. LED codes
Diagnostic light codes Problem description
2,1 Processor failure
2,2 System board: BIOS or ROM (Read-Only Memory) failure
2,3 No memory or RAM (Random-Access Memory) detected
2,4 Memory or RAM (Random-Access Memory) failure
2,5 Invalid memory installed
2,6 System-board or chipset error
2,7 Display failure
3,1 Coin-cell battery failure
3,2 PCI, video card/chip failure
3,3 Recovery image not found
3,4 Recovery image found but invalid
3,5 Power-rail failure
3,6 System BIOS Flash incomplete
3,7 Management Engine (ME) error
Camera status light: Indicates whether the camera is in use.
• Solid white — Camera is in use.
•O — Camera is not in use.
90 Troubleshooting
Caps Lock status light: Indicates whether Caps Lock is enabled or disabled.
• Solid white — Caps Lock enabled.
•O — Caps Lock disabled.
Identifier GUID-2492FF0C-5409-4E99-9C6A-F40516F1A256
Status Released
Recovering the operating system
When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell SupportAssist OS
Recovery.
Dell SupportAssist OS Recovery is a standalone tool that is preinstalled in all Dell computers installed with Windows 10 operating system. It
consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating system. It enables you to
diagnose hardware issues, repair your computer, back up your les, or restore your computer to its factory state.
You can also download it from the Dell Support site to troubleshoot and x your computer when it fails to boot into their primary operating
system due to software or hardware failures.
For more information about the Dell SupportAssist OS Recovery, see Dell SupportAssist OS Recovery User's Guide at www.dell.com/
support.
Identifier GUID-FE39A314-6129-4A79-A5FA-B69617360582
Status Released
Enabling Intel Optane memory
1 On the taskbar, click the search box, and then type Intel Rapid Storage Technology.
2 Click Intel Rapid Storage Technology.
The Intel Rapid Storage Technology window is displayed.
3 On the Status tab, click Enable to enable the Intel Optane memory.
4 On the warning screen, select a compatible fast drive, and then click Yes to continue enabling Intel Optane memory.
5 Click Intel Optane memory > Reboot to complete enabling your Intel Optane memory.
NOTE: Applications may take up to three subsequent launches after enablement to see the full performance benets.
Identifier GUID-CD2E8B90-160E-43C9-BA9D-F0F6C6BAA458
Status Released
Disabling Intel Optane memory
About this task
CAUTION: After disabling Intel Optane memory, do not uninstall the driver for Intel Rapid Storage Technology as it will result in a
blue screen error. The Intel Rapid Storage Technology user interface can be removed without uninstalling the driver.
NOTE: Disabling Intel Optane memory is required before removing the SATA storage device accelerated by the Intel Optane
memory module from the computer.
Steps
1 On the taskbar, click the search box, and then type Intel Rapid Storage Technology.
2 Click Intel Rapid Storage Technology.
The Intel Rapid Storage Technology window is displayed.
Troubleshooting 91
3 On the Intel Optane memory tab, click Disable to disable the Intel Optane memory.
NOTE: For computers in which Intel Optane memory acts as a primary storage, do not disable the Intel Optane memory.
The Disable option will be grayed out.
4 Click Yes if you accept the warning.
The disabling progress is displayed.
5 Click Reboot to complete disabling your Intel Optane memory and restart your computer.
Identifier GUID-060D210F-C287-462B-AC38-81183D440A9D
Status Released
Flashing BIOS (USB key)
1 Follow the procedure from step 1 to step 7 in "Flashing the BIOS" to download the latest BIOS setup program le.
2 Create a bootable USB drive. For more information see the knowledge base article SLN143196 at www.dell.com/support.
3 Copy the BIOS setup program le to the bootable USB drive.
4 Connect the bootable USB drive to the computer that needs the BIOS update.
5 Restart the computer and press F12 when the Dell logo is displayed on the screen.
6 Boot to the USB drive from the One Time Boot Menu.
7 Type the BIOS setup program lename and press Enter.
8 The BIOS Update Utility appears. Follow the instructions on the screen to complete the BIOS update.
Identifier GUID-F5899359-C2E1-41C0-9663-4C79969506EB
Status Released
Flashing the BIOS
About this task
You may need to ash (update) the BIOS when an update is available or when you replace the system board.
Follow these steps to ash the BIOS:
Steps
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product support, enter the Service Tag of your computer, and then click Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
4 Click Drivers & downloads > Find it myself.
5 Select the operating system installed on your computer.
6 Scroll down the page and expand BIOS.
7 Click Download to download the latest version of the BIOS for your computer.
8 After the download is complete, navigate to the folder where you saved the BIOS update le.
9 Double-click the BIOS update le icon and follow the instructions on the screen.
92 Troubleshooting
Identifier GUID-3504984E-6348-45D0-8B4D-BD002195DEDA
Status Released
Flea power release
About this task
Flea power is the residual static electricity that remains on the computer even after it has been powered o and the battery has been
removed. The following procedure provides the instructions on how to conduct ea power release:
Steps
1 Turn o your computer.
2 Remove the base cover.
3 Remove the battery.
4 Press and hold the power button for 15 seconds to drain the ea power.
5 Replace the battery.
6 Replace the base cover.
7 Turn on your computer.
Identifier GUID-7D2143EA-2C62-498E-97AF-DCEF3DA56624
Status Released
Wi-Fi power cycle
About this task
If your computer is unable to access the Internet due to Wi-Fi connectivity issues a Wi-Fi power cycle procedure may be performed. The
following procedure provides the instructions on how to conduct a Wi-Fi power cycle:
NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device.
Steps
1 Turn o your computer.
2 Turn o the modem.
3 Turn o the wireless router.
4 Wait for 30 seconds.
5 Turn on the wireless router.
6 Turn on the modem.
7 Turn on your computer.
Troubleshooting 93
Identifier GUID-79104453-0F4A-4408-A5D4-44ABDDD02CAE
Status Released
Getting help and contacting Dell
Self-help resources
You can get information and help on Dell products and services using these self-help resources:
Table 14. Self-help resources
Self-help resources Resource location
Information about Dell products and services www.dell.com
My Dell
Tips
Contact Support In Windows search, type Contact Support, and press Enter.
Online help for operating system www.dell.com/support/windows
www.dell.com/support/linux
Troubleshooting information, user manuals, setup instructions,
product specications, technical help blogs, drivers, software
updates, and so on.
www.dell.com/support
Dell knowledge base articles for a variety of computer concerns. 1 Go to www.dell.com/support.
2 Type the subject or keyword in the Search box.
3 Click Search to retrieve the related articles.
Learn and know the following information about your product:
• Product specications
• Operating system
• Setting up and using your product
• Data backup
• Troubleshooting and diagnostics
• Factory and system restore
• BIOS information
See Me and My Dell at www.dell.com/support/manuals.
To locate the Me and My Dell relevant to your product, identify your
product through one of the following:
• Select Detect Product.
• Locate your product through the drop-down menu under View
Products.
• Enter the Service Tag number or Product ID in the search bar.
Contacting Dell
To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell.
6
94 Getting help and contacting Dell
NOTE: Availability varies by country/region and product, and some services may not be available in your country/region.
NOTE: If you do not have an active internet connection, you can nd contact information on your purchase invoice, packing slip,
bill, or Dell product catalog.
Getting help and contacting Dell 95