Table of Contents
- Inspiron 17 7000 2-in-1 Service Manual
- Before working inside your computer
- After working inside your computer
- Removing the base cover
- Replacing the base cover
- Removing the battery
- Replacing the battery
- Removing the memory modules
- Replacing the memory modules
- Removing the solid-state drive
- Replacing the solid-state drive
- Removing the hard drive
- Replacing the hard drive
- Removing the coin-cell battery
- Replacing the coin-cell battery
- Removing the wireless card
- Replacing the wireless card
- Removing the speakers
- Replacing the speakers
- Removing the status-light board
- Replacing the status-light board
- Removing the touchpad
- Replacing the touchpad
- Removing the fan
- Replacing the fan
- Removing the heat sink
- Replacing the heat sink
- Removing the power-adapter port
- Replacing the power-adapter port
- Removing the power and volume-buttons board
- Replacing the power and volume-buttons board
- Removing the graphics daughter-board
- Replacing the graphics daughter-board
- Removing the I/O board
- Replacing the I/O board
- Removing the display assembly
- Replacing the display assembly
- Removing the system board
- Replacing the system board
- Removing the keyboard
- Replacing the keyboard
- Removing the palm rest
- Replacing the palm rest
- Removing the display panel
- Replacing the display panel
- Removing the display back-cover and antenna assembly
- Replacing the display back-cover and antenna assembly
- Removing the camera
- Replacing the camera
- Removing the sensor board
- Replacing the sensor board
- Removing the display cable
- Replacing the display cable
- Downloading drivers
- System setup
- Troubleshooting
- Getting help and contacting Dell
DELL 7773 User Manual
Displayed below is the user manual for 7773 by DELL which is a product in the Notebooks category. This manual has pages.
Related Manuals
Inspiron 17 7000
2-in-1
Service Manual
Computer Model: Inspiron 17-7773
Regulatory Model: P30E
Regulatory Type: P30E001
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make
better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or
loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other
trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be
trademarks of their respective owners.
2017 - 08
Rev. A00
Contents
Before working inside your computer............................ 11
Before you begin ......................................................................................11
Safety instructions....................................................................................11
Recommended tools................................................................................ 12
Screw list................................................................................................. 13
After working inside your computer..............................15
Removing the base cover............................................. 16
Procedure................................................................................................ 16
Replacing the base cover..............................................19
Procedure................................................................................................ 19
Removing the battery.................................................. 20
Prerequisites........................................................................................... 20
Procedure............................................................................................... 20
Replacing the battery...................................................22
Procedure................................................................................................22
Post-requisites........................................................................................ 22
Removing the memory modules................................... 23
Prerequisites............................................................................................23
Procedure................................................................................................24
3
Replacing the memory modules................................... 26
Procedure............................................................................................... 26
Post-requisites........................................................................................ 28
Removing the solid-state drive.....................................29
Prerequisites........................................................................................... 29
Procedure............................................................................................... 29
Replacing the solid-state drive..................................... 31
Procedure................................................................................................ 31
Post-requisites........................................................................................ 32
Removing the hard drive.............................................. 33
Prerequisites............................................................................................33
Procedure................................................................................................33
Replacing the hard drive.............................................. 36
Procedure............................................................................................... 36
Post-requisites........................................................................................ 36
Removing the coin-cell battery.................................... 37
Prerequisites............................................................................................37
Procedure................................................................................................37
Replacing the coin-cell battery.................................... 39
Procedure............................................................................................... 39
Post-requisites........................................................................................ 39
Removing the wireless card......................................... 40
Prerequisites........................................................................................... 40
Procedure............................................................................................... 40
4
Replacing the wireless card..........................................42
Procedure................................................................................................42
Post-requisites........................................................................................ 43
Removing the speakers................................................44
Prerequisites............................................................................................44
Procedure................................................................................................44
Replacing the speakers................................................ 46
Procedure............................................................................................... 46
Post-requisites........................................................................................ 46
Removing the status-light board.................................. 47
Prerequisites............................................................................................47
Procedure................................................................................................47
Replacing the status-light board.................................. 49
Procedure............................................................................................... 49
Post-requisites........................................................................................ 49
Removing the touchpad...............................................50
Prerequisites........................................................................................... 50
Procedure............................................................................................... 50
Replacing the touchpad............................................... 53
Procedure............................................................................................... 53
Post-requisites........................................................................................ 53
Removing the fan.........................................................54
Prerequisites........................................................................................... 54
Procedure............................................................................................... 54
5
Replacing the fan.........................................................56
Procedure............................................................................................... 56
Post-requisites........................................................................................ 56
Removing the heat sink................................................57
Prerequisites............................................................................................57
Procedure................................................................................................57
Replacing the heat sink................................................59
Procedure............................................................................................... 59
Post-requisites........................................................................................ 59
Removing the power-adapter port............................... 60
Prerequisites........................................................................................... 60
Procedure............................................................................................... 60
Replacing the power-adapter port............................... 62
Procedure............................................................................................... 62
Post-requisites........................................................................................ 62
Removing the power and volume-buttons board.......... 63
Prerequisites........................................................................................... 63
Procedure............................................................................................... 63
Replacing the power and volume-buttons board.......... 65
Procedure............................................................................................... 65
Post-requisites........................................................................................ 65
Removing the graphics daughter-board....................... 66
Prerequisites........................................................................................... 66
Procedure............................................................................................... 66
6
Replacing the graphics daughter-board....................... 69
Procedure............................................................................................... 69
Post-requisites........................................................................................ 69
Removing the I/O board...............................................70
Prerequisites............................................................................................70
Procedure................................................................................................70
Replacing the I/O board...............................................72
Procedure................................................................................................72
Post-requisites........................................................................................ 72
Removing the display assembly....................................73
Prerequisites............................................................................................73
Procedure................................................................................................73
Replacing the display assembly.................................... 77
Procedure................................................................................................77
Post-requisites.........................................................................................77
Removing the system board......................................... 78
Prerequisites............................................................................................78
Procedure................................................................................................78
Replacing the system board.........................................83
Procedure............................................................................................... 83
Post-requisites........................................................................................ 84
Entering the Service Tag in the BIOS setup program...............................84
Removing the keyboard............................................... 85
Prerequisites........................................................................................... 85
Procedure............................................................................................... 85
7
Replacing the keyboard................................................88
Procedure............................................................................................... 88
Post-requisites........................................................................................ 88
Removing the palm rest............................................... 90
Prerequisites........................................................................................... 90
Procedure................................................................................................ 91
Replacing the palm rest............................................... 92
Procedure............................................................................................... 92
Post-requisites........................................................................................ 92
Removing the display panel..........................................94
Prerequisites........................................................................................... 94
Procedure............................................................................................... 94
Replacing the display panel.......................................... 97
Procedure................................................................................................97
Post-requisites.........................................................................................97
Removing the display back-cover and antenna
assembly......................................................................98
Prerequisites........................................................................................... 98
Procedure............................................................................................... 98
Replacing the display back-cover and antenna
assembly.................................................................... 100
Procedure..............................................................................................100
Post-requisites.......................................................................................100
8
Removing the camera................................................. 101
Prerequisites...........................................................................................101
Procedure...............................................................................................101
Replacing the camera................................................. 103
Procedure.............................................................................................. 103
Post-requisites.......................................................................................103
Removing the sensor board........................................ 104
Prerequisites.......................................................................................... 104
Procedure..............................................................................................104
Replacing the sensor board........................................ 106
Procedure..............................................................................................106
Post-requisites.......................................................................................106
Removing the display cable.........................................107
Prerequisites.......................................................................................... 107
Procedure.............................................................................................. 107
Replacing the display cable........................................ 109
Procedure..............................................................................................109
Post-requisites.......................................................................................109
Downloading drivers....................................................110
Downloading the audio driver................................................................. 110
Downloading the graphics driver............................................................ 110
Downloading the USB 3.0 driver..............................................................111
Downloading the Wi-Fi driver.................................................................. 111
Downloading the media-card reader driver..............................................111
Downloading the chipset driver.............................................................. 112
Downloading the network driver.............................................................112
9
System setup.............................................................. 114
Boot Sequence.......................................................................................114
Navigation keys...................................................................................... 114
BIOS overview........................................................................................115
Entering BIOS setup program.................................................................115
System setup options............................................................................. 116
System and setup password.................................................................. 123
Assigning a system password and setup password.......................... 124
Deleting or changing an existing system and/or setup password..... 124
Clearing CMOS settings.................................................................. 125
Clearing forgotten passwords.......................................................... 125
Troubleshooting..........................................................126
Flashing the BIOS.................................................................................. 126
Flashing BIOS (USB key)....................................................................... 126
Enhanced Pre-Boot System Assessment (ePSA) diagnostics................ 127
Running the ePSA diagnostics......................................................... 127
System diagnostic lights........................................................................ 128
Flea power release................................................................................. 129
Wi-Fi power cycle.................................................................................. 130
Getting help and contacting Dell................................. 131
Self-help resources................................................................................. 131
Contacting Dell...................................................................................... 132
10
Before working inside your
computer
NOTE: The images in this document may dier from your computer
depending on the conguration you ordered.
Before you begin
1 Save and close all open les, and exit all open applications.
2 Shut down your computer by clicking Start → Shut down.
NOTE: If you are using a dierent operating system, see the
Documentation of your operating system for shut-down instructions.
3 Disconnect your computer and all attached devices from their electrical outlets.
4 Disconnect all attached network devices and peripherals, such as keyboard,
mouse, and monitor from your computer.
5 Remove any memory card and optical disc from your computer, if applicable.
Safety instructions
Use the following safety guidelines to protect your computer from potential damage
and ensure your personal safety.
WARNING: Before working inside your computer, read the safety
information that shipped with your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
WARNING: Disconnect all power sources before opening the computer
cover or panels. After you nish working inside the computer, replace all
covers, panels, and screws before connecting to the electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is
at and clean.
11
CAUTION: To avoid damaging the components and cards, handle them by
their edges, and avoid touching pins and contacts.
CAUTION: You should only perform troubleshooting and repairs as
authorized or directed by the Dell technical assistance team. Damage due to
servicing that is not authorized by Dell is not covered by your warranty. See
the safety instructions that shipped with the product or at www.dell.com/
regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself
by touching an unpainted metal surface, such as the metal at the back of
the computer. While you work, periodically touch an unpainted metal surface
to dissipate static electricity, which could harm internal components.
CAUTION: When you disconnect a cable, pull on its connector or on its pull
tab, not on the cable itself. Some cables have connectors with locking tabs
or thumb-screws that you must disengage before disconnecting the cable.
When disconnecting cables, keep them evenly aligned to avoid bending any
connector pins. When connecting cables, ensure that the ports and
connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
Recommended tools
The procedures in this document may require the following tools:
• Philips screwdriver #1
• Flat-head screwdriver
• Plastic scribe
12
Screw list
Table 1. Screw list
Component Secured to Screw type Quantity Screw
image
Base cover Palm-rest assembly M2.5x8 12
Battery Palm-rest assembly M2x3 4
Solid-state drive Palm-rest assembly M2x3 1
Hard-drive assembly Palm-rest assembly M2x3 3
Hard-drive bracket Hard drive M3x3 4
Wireless card Palm-rest assembly M2x3 1
Touchpad Palm-rest assembly M2x2 Big
Head
4
Fan Palm-rest assembly M2x3 2
Power-adapter port Palm-rest assembly M2x3 1
Power and volume-
buttons board
Palm-rest assembly M2x3 1
Graphics daughter-
board brackets
Palm-rest assembly M2x3 4
Graphics daughter-
board
Palm-rest assembly M2x2 Big
Head
2
13
Component Secured to Screw type Quantity Screw
image
I/O board Palm-rest assembly M2x3 2
Display assembly Palm-rest assembly M2.5x6 Big
Head
4
System board Palm-rest assembly M2x2 Big
Head
4
Keyboard assembly Palm-rest assembly M1.2x1.4 20
Keyboard bracket Palm-rest assembly M2x2 Big
Head
17
Sensor board Display-panel
assembly M2x2 Big
Head
1
Touchpad Palm-rest assembly M2x2 Big
Head
4
14
After working inside your
computer
CAUTION: Leaving stray or loose screws inside your computer may severely
damage your computer.
1 Replace all screws and ensure that no stray screws remain inside your computer.
2 Connect any external devices, peripherals, or cables you removed before working
on your computer.
3 Replace any media cards, discs, or any other parts that you removed before
working on your computer.
4 Connect your computer and all attached devices to their electrical outlets.
5 Turn on your computer.
15
Removing the base cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Close the display and turn the computer over.
16
2 Remove the 12 screws (M2.5x8) that secure the base cover to the palm-rest
assembly.
Figure 1. Removing the screws
1screws (12) 2 base cover
17
3 Using your ngertips, pry the base cover o the palm-rest assembly.
Figure 2. Removing the base cover
1 palm-rest assembly 2 base cover
18
Replacing the base cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the base cover with the palm-rest assembly and snap it into place.
2 Replace the 12 screws (M2.5x8) that secure the base cover to the palm-rest
assembly.
19
Removing the battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
Remove the base cover.
Procedure
1 Disconnect the battery cable from the system board.
2 Remove the four screws (M2x3) that secure the battery to the palm-rest
assembly.
20
3 Lift the battery o the palm-rest assembly.
Figure 3. Removing the battery
1battery cable 2 screws (4)
3 battery 4 palm-rest assembly
4 Press and hold the power button for ve seconds to ground the system board.
21
Replacing the battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the screw holes on the battery with the screw holes on the palm-rest
assembly.
2 Replace the four screws (M2x3) that secure the battery to the palm-rest
assembly.
3 Connect the battery cable to the system board.
Post-requisites
Replace the base cover.
22
Removing the memory modules
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
23
Procedure
1 Lift the Mylar to access the memory module.
Figure 4. Lifting the Mylar
1memory module 2 Mylar
2 Use your ngertips to carefully spread apart the securing-clips on each end of
the memory-module slot until the memory module pops up.
24
3 Slide and remove the memory module from the memory-module slot.
Figure 5. Removing the memory module
1securing clips (2) 2 memory module
3 memory-module slot
25
Replacing the memory modules
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Lift the Mylar to access the memory-module slot.
2 Align the notch on the memory module with the tab on the memory-module slot.
26
3 Slide the memory module rmly into the slot at an angle and press the memory
module down until it clicks into place.
NOTE: If you do not hear the click, remove the memory module and
reinstall it.
Figure 6. Replacing the memory module
1memory module 2 memory-module slot
3 notch 4 tab
5 Mylar
27
Removing the solid-state drive
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Solid-state drives are fragile. Exercise care when handling the
solid-state drive.
CAUTION: To avoid data loss, do not remove the solid-state drive while the
computer is in sleep or on state.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
Procedure
1 Remove the screw (M2x3) that secures the solid-state drive to the palm-rest
assembly.
29
2 Slide and remove the solid-state drive from the solid-state drive slot.
Figure 7. Removing the solid-state drive
1screw 2 solid-state drive
3 solid-state drive slot
30
Replacing the solid-state drive
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Solid-state drives are fragile. Exercise care when handling the
solid-state drive.
Procedure
1 Align the notch on the solid-state drive with the tab on the solid-state drive slot.
2 Slide the solid-state drive rmly into the solid-state drive slot at an angle.
31
3 Press the other end of the solid-state drive and replace the screw (M2x3) that
secures the solid-state drive to the palm-rest assembly.
Figure 8. Replacing the solid-state drive
1screw 2 notch
3 tab 4 solid-state drive
5 solid-state drive slot
Post-requisites
1 Replace the battery.
2 Replace the base cover.
32
Removing the hard drive
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Hard drives are fragile. Exercise care when handling the hard
drive.
CAUTION: To avoid data loss, do not remove the hard drive while the
computer is in sleep or on state.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
Procedure
1 Remove the three screws (M2x3) that secure the hard-drive assembly to the
palm-rest assembly.
2 Using the pull tab, disconnect the hard-drive cable from the system board.
33
3 Lift the hard-drive assembly, along with its cable, o the palm-rest assembly.
Figure 9. Removing the hard-drive assembly
1 screws (3) 2 hard-drive assembly
3 palm-rest assembly 4 hard-drive cable
5 pull tab
34
4 Disconnect the interposer from the hard-drive assembly.
Figure 10. Removing the interposer
1 hard-drive assembly 2 interposer
5 Remove the four screws (M3x3) that secure the hard-drive bracket to the hard
drive.
6 Lift the hard-drive bracket o the hard drive.
Figure 11. Removing the hard-drive bracket
1screws (4) 2 hard drive
3 hard-drive bracket
35
Replacing the hard drive
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Hard drives are fragile. Exercise care when handling the hard
drive.
Procedure
1 Align the screw holes on the hard-drive bracket with the screw holes on the hard
drive.
2 Replace the four screws (M3x3) that secure the hard-drive bracket to the hard
drive.
3 Connect the interposer to the hard-drive assembly.
4 Align the screw holes on the hard-drive assembly with the screw holes on the
palm-rest assembly.
5 Replace the three screws (M2x3) that secure the hard-drive assembly to the
palm-rest assembly.
6 Connect the hard-drive cable to the system board.
Post-requisites
1 Replace the battery.
2 Replace the base cover.
36
Removing the coin-cell battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Removing the coin-cell battery resets the BIOS setup program’s
settings to default. It is recommended that you note the BIOS setup
program’s settings before removing the coin-cell battery.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
Procedure
1 Disconnect the coin-cell battery cable from the I/O board.
37
2 Peel the coin-cell battery o the palm-rest assembly.
Figure 12. Removing the coin-cell battery
1 coin-cell battery cable 2 coin-cell battery
3 I/O board 4 palm-rest assembly
38
Replacing the coin-cell battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Adhere the coin-cell battery to the palm-rest assembly.
2 Connect the coin-cell battery cable to the I/O board.
Post-requisites
1 Replace the battery.
2 Replace the base cover.
39
Removing the wireless card
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
Procedure
1 Remove the screw (M2x3) that secures the wireless-card bracket to the wireless
card and palm-rest assembly.
2 Remove the wireless-card bracket and disconnect the antenna cables from the
wireless card.
40
3 Slide and remove the wireless card from the wireless-card slot.
Figure 13. Removing the wireless card
1screw 2 wireless-card bracket
3 wireless-card slot 4 wireless card
5 antenna cables (2)
41
Replacing the wireless card
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
CAUTION: To avoid damage to the wireless card, do not place any cables
under it.
1 Align the notch on the wireless card with the tab on the wireless-card slot.
2 Insert the wireless card at an angle into the wireless-card slot.
3 Connect the antenna cables to the wireless card.
The following table provides the antenna-cable color scheme for the wireless
card supported by your computer.
Table 2. Antenna-cable color scheme
Connectors on the wireless card Antenna-cable color
Main (white triangle) White
Auxiliary (black triangle) Black
4 Align the screw hole on the wireless-card bracket with the screw hole on the
wireless card and palm-rest assembly.
42
5 Replace the screw (M2x3) that secures the wireless-card bracket to the wireless
card and palm-rest assembly.
Figure 14. Replacing the wireless card
1tab 2 notch
3 wireless-card slot 4 wireless card
5 antenna cables (2) 6 wireless-card bracket
7 screw
Post-requisites
1 Replace the battery.
2 Replace the base cover.
43
Removing the speakers
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
Procedure
1 Disconnect the speaker cable from the system board.
2 Remove the speaker cable from the routing guides on the palm-rest assembly.
44
3 Remove the speakers from the alignment posts and lift the speakers o the
palm-rest assembly.
Figure 15. Removing the speakers
1speaker cable 2 routing guides (2)
3 palm-rest assembly 4 alignment posts (4)
5 speakers (2)
45
Replacing the speakers
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Using the alignment posts on the palm-rest assembly, place the speakers on the
palm-rest assembly.
2 Route the speaker cable through the routing guides on the palm-rest assembly.
3 Connect the speaker cable to the system board.
Post-requisites
1 Replace the battery.
2 Replace the base cover.
46
Removing the status-light board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
Procedure
1 Open the latch and disconnect the status-light board cable from the system
board.
2 Remove the speaker cable from the routing guides on the palm-rest assembly.
3 Peel o the foam that secures the status-light board to the palm-rest assembly.
47
4 Lift the status-light board o the palm-rest assembly.
Figure 16. Removing the status-light board
1latch 2 status-light board cable
3 status-light board 4 foam
5 routing guides (2) 6 speaker cable
48
Replacing the status-light board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Place the status-light board into the slot on the palm-rest assembly.
2 Adhere the foam that secures the status-light board to the palm-rest assembly.
3 Slide the status-light board cable into the connector on the system board and
close the latch to secure the cable.
4 Route the speaker cable through the routing guides on the palm-rest assembly.
Post-requisites
1 Replace the battery.
2 Replace the base cover.
49
Removing the touchpad
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
Procedure
1 Open the latch, and disconnect the status-light board cable from the system
board.
2 Peel-o the status-light board cable from the touch-pad assembly and place it
away from the palm-rest assembly.
50
3 Peel o the tapes that secure the touch-pad assembly to the palm-rest
assembly.
Figure 17. Removing the touch pad cable
1latch 2 status-light cable
3 tapes (2)
4 Open the latches, and then disconnect the touch-pad cable from the system
board and the touch-pad assembly.
5 Remove the four screws (M2x2 Big Head) that secure the touchpad to the
palm-rest assembly.
51
6 Lift the touchpad o the palm-rest assembly.
Figure 18. Removing the touchpad
1 latch 2 touch-pad cable
3 screws (4) 4 touchpad
52
Replacing the touchpad
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the screw holes on the touch pad with the screw holes on the palm-rest
assembly.
2 Replace the four screws (M2x2 Big Head) that secure the touch pad to the
palm-rest assembly.
3 Adhere the tapes that secure the touch-pad assembly to the palm-rest assembly.
4 Slide both ends of the touch-pad cable into their respective connectors and
close the latches to secure the cable.
5 Adhere the status-light board cable to the touch-pad assembly.
6 Slide the status-light board cable in to the connector on the system board and
close the latch to secure the cable.
Post-requisites
1 Replace the battery.
2 Replace the base cover.
53
Removing the fan
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
Procedure
1 Remove the two screws (M2x3) that secure the fan to the palm-rest assembly.
2 Disconnect the fan cable from the system board.
3 Peel o tape that secures the fan cable to the palm-rest assembly.
54
4 Lift the fan o the palm-rest assembly.
Figure 19. Removing the fan
1screws (2) 2 fan
3 tape 4 fan cable
55
Replacing the fan
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the screw holes on the fan with the screw holes on the palm-rest assembly.
2 Replace the two screws (M2x3) that secure the fan to the palm-rest assembly.
3 Connect the fan cable to the system board.
Post-requisites
1 Replace the battery.
2 Replace the base cover.
56
Removing the heat sink
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
WARNING: The heat sink may become hot during normal operation. Allow
sucient time for the heat sink to cool before you touch it.
CAUTION: For maximum cooling of the processor, do not touch the heat
transfer areas on the heat sink. The oils in your skin can reduce the heat
transfer capability of the thermal grease.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
Procedure
1 In sequential order (as indicated on the heat sink), loosen the captive screws that
secure the heat sink to the system board.
57
2 Lift the heat sink o the system board.
Figure 20. Removing the heat sink
1 heat sink 2 captive screws (7)
3 system board
58
Replacing the heat sink
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Incorrect alignment of the heat sink can damage the system
board and processor.
NOTE: The original thermal grease can be reused if the original system
board and heat sink are reinstalled together. If either the system board or
the heat sink is replaced, use the thermal pad provided in the kit to ensure
that thermal conductivity is achieved.
Procedure
1 Align the screw holes on the heat sink with the screw holes on the system board.
2 In sequential order (indicated on the heat sink), tighten the captive screws that
secure the heat sink to the system board.
Post-requisites
1 Replace the battery.
2 Replace the base cover.
59
Removing the power-adapter
port
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
Procedure
1 Disconnect the power-adapter port cable from the system board.
2 Remove the screw (M2x3) that secures the power-adapter port to the palm-rest
assembly.
60
3 Lift the power-adapter port o the palm-rest assembly.
Figure 21. Removing the power-adapter port
1power-adapter port cable 2 screw
3 power-adapter port 4 palm-rest assembly
61
Replacing the power-adapter
port
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Place the power-adapter port into the slot on the palm-rest assembly.
2 Align the screw hole on the power-adapter port with the screw hole on the
palm-rest assembly.
3 Replace the screw (M2x3) that secures the power-adapter port to the palm-rest
assembly.
4 Connect the power-adapter port cable to the system board.
Post-requisites
1 Replace the battery.
2 Replace the base cover.
62
Removing the power and volume-
buttons board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
3 Remove the coin-cell battery.
Procedure
1 Peel o the tape that secures the power and volume-buttons board cable to the
palm-rest assembly.
2 Disconnect the power and volume-buttons board cable from the I/O board.
3 Remove the power and volume-buttons board cable from the routing guides on
the palm-rest assembly.
4 Remove the screw (M2x3) that secures the power and volume-buttons board to
the palm-rest assembly.
63
5 Lift the power and volume-buttons board o the palm-rest assembly.
Figure 22. Removing the power and volume-buttons board
1 power and volume-buttons
board cable
2 tape
3 screw 4 power and volume-buttons
board
5 palm-rest assembly 6 routing guides (2)
64
Replacing the power and volume-
buttons board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the screw hole on the power and volume-buttons board with the screw
hole on the palm-rest assembly.
2 Replace the screw (M2x3) that secures the power and volume-buttons board to
the palm-rest assembly.
3 Route the power and volume-buttons board cable through the routing guides on
the palm-rest assembly.
4 Connect the power and volume-buttons board cable to the I/O board.
5 Adhere the tape that secures the power and volume-buttons board cable to the
palm-rest assembly.
Post-requisites
1 Replace the coin-cell battery.
2 Replace the battery.
3 Replace the base cover.
65
Removing the graphics daughter-
board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
3 Remove the heat sink.
Procedure
1 Remove the four screws (M2x3) from the graphics daughter-board brackets that
secure the graphics daughter-board to the system board.
66
2 Lift the graphics daughter-board brackets o the palm-rest assembly.
Figure 23. Removing the graphics daughter-board brackets
1screws (4) 2 graphics daughter-board
brackets (2)
3 system board 4 palm-rest assembly
3 Remove the two screws (M2x2 Big Head) that secure the graphics daughter-
board to the palm-rest assembly.
67
4 Lift the graphics daughter-board o the palm-rest assembly.
Figure 24. Removing the graphics daughter-board
1 graphics daughter-board 2 screws (2)
3 palm-rest assembly
68
Replacing the graphics daughter-
board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the screw holes on the graphics daughter-board with the screw holes on
the palm-rest assembly.
2 Replace the two screws (M2x2 Big Head) that secure the graphics daughter-
board to the palm-rest assembly.
3 Align the screw holes on the graphics daughter-board brackets with the screw
holes on the graphics daughter-board and the system board.
4 Replace the four screws (M2x3) that secure the graphics daughter-board
brackets to the graphics daughter-board and the system board.
Post-requisites
1 Replace the heat sink.
2 Replace the battery.
3 Replace the base cover.
69
Removing the I/O board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
3 Remove the wireless card.
Procedure
1 Peel o the tape that secures the I/O-board cable to the I/O board.
2 Open the latch and disconnect the I/O-board cable from the I/O board.
3 Disconnect the power and volume-buttons board cable from the I/O board.
4 Disconnect the coin-cell battery cable from the I/O board.
5 Remove the two screws (M2x3) that secure the I/O board to the palm-rest
assembly.
70
6 Lift the I/O board o the palm-rest assembly.
Figure 25. Removing the I/O board
1I/O board 2 tape
3 I/O-board cable 4 screw
5 palm-rest assembly 6 latch
7 coin-cell battery cable 8 power and volume-buttons
board cable
71
Replacing the I/O board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Using the alignment posts, place the I/O board on the palm-rest assembly.
2 Align the screw holes on the I/O board with the screw holes on the palm-rest
assembly.
3 Replace the two screws (M2x3) that secure the I/O board to the palm-rest
assembly.
4 Connect the power and volume-buttons board cable and coin-cell battery cable
to the I/O board.
5 Connect the I/O-board cable to the I/O board.
6 Adhere the tape that secures the I/O-board cable to the I/O board.
Post-requisites
1 Replace the wireless card.
2 Replace the battery.
3 Replace the base cover.
72
Removing the display assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
3 Remove the wireless card.
Procedure
1 Peel o the tape that secures the antenna cables to the palm-rest assembly.
2 Peel o the tapes that secure the display cable and touch-screen board cable to
the system board.
3 Open the latches and disconnect the display cable and the touch-screen board
cable from the system board.
73
4 Peel o the display cable and the touch-screen board cable from the system
board.
Figure 26. Disconnecting the cables
1antenna cables (2) 2 tape
3 palm-rest assembly 4 touch-screen board cable
5 display cable 6 tapes (2)
7 latches (2)
5 Turn the computer over and open the display as far as possible.
CAUTION: Place the computer on a soft and clean surface to avoid
scratching the display.
6 Place the computer face down on a at surface.
74
7 Remove the four screws (M2.5x6 Big Head) that secure the display assembly to
the palm-rest assembly.
Figure 27. Removing the display assembly
1 display assembly 2 screws (4)
3 display hinges (2) 4 palm-rest assembly
75
8 Lift the display assembly o the palm-rest assembly.
Figure 28. Display assembly
1 display assembly
76
Replacing the display assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
CAUTION: Place the computer on a soft and clean surface to avoid
scratching the display.
1 Place the display assembly on the palm-rest assembly.
2 Align the screw holes on the display hinges with the screw holes on the palm-
rest assembly.
3 Replace the four screws (M2.5x6 Big Head) that secure the display assembly to
the palm-rest assembly.
4 Close the display and turn the computer over.
5 Adhere the tape that secures the antenna cables to the palm-rest assembly.
6 Slide the display cable and the touch-screen board cable into their respective
connectors on the system board and close the latches to secure the cables.
7 Adhere the tapes that secure the display cable and the touch-screen board cable
to their respective connectors on the system board.
Post-requisites
1 Replace the wireless card.
2 Replace the battery.
3 Replace the base cover.
77
Removing the system board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
NOTE: Your computer’s Service Tag is stored in the system board. You must
enter the Service Tag in the BIOS setup program after you replace the
system board.
NOTE: Replacing the system board removes any changes you have made to
the BIOS using the BIOS setup program. You must make the appropriate
changes again after you replace the system board.
NOTE: Before disconnecting the cables from the system board, note the
location of the connectors so that you can reconnect the cables correctly
after you replace the system board.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
3 Remove the memory modules.
4 Remove the heat sink.
5 Remove the solid-state drive.
Procedure
1 Peel o the tapes that secure the display cable and touch-screen board cable to
the system board.
2 Open the latches and disconnect the display cable and the touch-screen board
cable from the system board.
3 Peel o the display cable and the touch-screen board cable from the system
board.
78
4 Peel o the tape that secures the I/O-board cable to the system board.
5 Open the latch and disconnect the I/O-board cable from the system board.
Figure 29. Disconnecting the cables
6 Using the pull tab, disconnect the hard-drive cable from the system board.
7 Disconnect the power-adapter cable from the system board.
8 Disconnect the speaker cable from the system board.
79
9 Open the latch and disconnect the status-light board cable, keyboard cable,
keyboard-backlight cable, and touch pad cable from the system board.
Figure 30. Disconnecting the cables
1hard-drive cable 2 power-adapter port cable
3 speaker cable 4 latches (4)
5 status-light board cable 6 keyboard cable
7 keyboard-backlight cable 8 touch pad cable
10 Remove the four screws (M2x3) that secure the graphics daughter-board
brackets to the graphics daughter-board and the system board.
80
11 Remove the two screws (M2x3) that secure the USB Type-C bracket to the
system board and the palm-rest assembly.
Figure 31. Removing the brackets
1screws (6) 2 graphics daughter-board
brackets
3 USB Type-C bracket
12 Remove the four screws (M2x2 Big Head) that secure the system board to the
palm-rest assembly.
81
13 Lift the system board o the palm-rest assembly.
Figure 32. Removing the system board
1screws (4) 2 system board
3 palm-rest assembly
82
Replacing the system board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
NOTE: Your computer’s Service Tag is stored in the system board. You must
enter the Service Tag in the BIOS setup program after you replace the
system board.
NOTE: Replacing the system board removes any changes you have made to
the BIOS using the BIOS setup program. You must make the appropriate
changes again after you replace the system board.
Procedure
1 Align the screw holes on the system board with the screw holes on the palm-rest
assembly.
2 Replace the four screws (M2x2 Big Head) that secure the system board to the
palm-rest assembly.
3 Align the screw holes on the USB Type-C bracket with the screw holes on the
system board and the palm-rest assembly.
4 Replace the two screws (M2x3) that secure the USB Type-C bracket to the
system board and the palm-rest assembly.
5 Align the screw holes on the graphics daughter-board brackets with the screw
holes on the graphics daughter-board and the system board.
6 Replace the four screws (M2x3) that secure the graphics daughter-board
brackets to the graphics daughter-board and the system board.
7 Slide the status-light board cable, keyboard cable, keyboard backlight-cable, and
touch pad cable in to their respective connectors on the system board and close
the latch to secure the cable.
8 Connect the speaker cable to the system board.
9 Connect the power-adapter port cable to the system board.
10 Connect the hard-drive cable to the system board.
83
11 Connect the I/O-board cable to the system board and close the latch to secure
the cable.
12 Adhere the tape that secures the I/O-board cable to the system board.
13 Slide the display cable and the touch-screen board cable into their respective
connectors on the system board and close the latches to secure the cables.
14 Adhere the tapes that secure the display cable and touch-screen board cable to
their respective connectors on the system board.
Post-requisites
1 Replace the solid-state drive.
2 Replace the heat sink.
3 Replace the memory modules.
4 Replace the battery.
5 Replace the base cover.
Entering the Service Tag in the BIOS setup
program
1 Turn on or restart your computer.
2 Press F2 when the Dell logo is displayed to enter the BIOS setup program.
3 Navigate to the Main tab and enter the Service Tag in the Service Tag Input
eld.
84
Removing the keyboard
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
3 Remove the memory modules.
4 Remove the solid-state drive.
5 Remove the wireless card.
6 Remove the fan.
7 Remove the display assembly.
8 Remove the graphics daughter-board.
9 Remove the heat sink.
10 Remove the I/O board.
11 Remove the power-adapter port.
12 Remove the system board.
Procedure
1 Remove the 17 screws (M2x2 Big Head) that secure the keyboard bracket to the
palm-rest assembly.
2 Peel o the tapes that secure the keyboard bracket to the palm-rest assembly.
85
3 Lift the keyboard bracket o the palm-rest assembly.
Figure 33. Removing the keyboard bracket
1 keyboard bracket 2 palm-rest assembly
3 screws (17) 4 tape
4 Remove the 18 screws (M1.2x1.4) that secure the keyboard to the palm-rest
assembly.
86
5 Lift the keyboard o the palm-rest assembly.
Figure 34. Removing the keyboard
1 keyboard 2 palm-rest assembly
3 screws (18)
87
Replacing the keyboard
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the screw holes on the keyboard with the screw holes on the palm-rest
assembly.
2 Replace the 18 screws (M1.2x1.4) that secure the keyboard to the palm-rest
assembly.
3 Align the screw holes on the keyboard bracket with the screw holes on the palm-
rest assembly.
4 Replace the 17 screws (M2x2 Big Head) that secure the keyboard bracket to the
palm-rest assembly.
5 Adhere the tapes that secure the keyboard bracket to the palm-rest assembly.
Post-requisites
1 Replace the system board.
2 Replace the power-adapter port.
3 Replace the I/O board.
4 Replace the heat sink.
5 Replace the graphics daughter-board.
6 Replace the display assembly.
7 Replace the fan.
8 Replace the wireless card.
9 Replace the solid-state drive.
10 Replace the memory modules.
11 Replace the battery.
88
Removing the palm rest
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
3 Remove the memory modules.
4 Remove the coin-cell battery.
5 Remove the solid-state drive.
6 Follow the procedure from step 1 to step 3 in “Removing the hard drive”.
7 Remove the wireless card.
8 Remove the fan.
9 Remove the status-light board.
10 Remove the touch pad.
11 Remove the display assembly.
12 Remove the graphics daughter-board.
13 Remove the heat sink.
14 Remove the I/O board.
15 Remove the keyboard.
16 Remove the power-adapter port.
17 Remove the power and volume-buttons board.
18 Remove the speakers.
19 Remove the system board.
90
Procedure
After performing the steps in prerequisites we are left with the palm rest.
Figure 35. Removing the palm rest
1palm rest
91
Replacing the palm rest
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
Place the palm rest on a at surface.
Post-requisites
1 Replace the system board.
2 Replace the speakers.
3 Replace the power and volume-buttons board.
4 Replace the power-adapter port.
5 Replace the keyboard.
6 Replace the I/O board.
7 Replace the heat sink.
8 Replace the graphics daughter-board.
9 Replace the display assembly.
10 Replace the touch pad.
11 Replace the status-light board.
12 Replace the fan.
13 Replace the wireless card.
14 Follow the procedure from step 4 to step 6 in “Replacing the hard drive”.
15 Replace the solid-state drive.
16 Replace the coin-cell battery.
17 Replace the memory modules.
18 Replace the battery.
92
Removing the display panel
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
3 Remove the wireless card.
4 Remove the display assembly.
Procedure
1 Remove the display cable from the routing guide inside the hinge cover.
2 Using a plastic scribe, release the tabs that secure the display-panel assembly to
the display back-cover and antenna assembly.
94
3 Lift the display-panel assembly o the display back-cover and antenna assembly.
Figure 36. Removing the display-panel assembly
1plastic scribe 2 display back-cover and
antenna assembly
3 display-panel assembly 4 display cable
CAUTION: Place the display-panel assembly on a soft and clean surface
to avoid scratching the display.
4 Turn the display-panel assembly over and place it on a at surface with the
display facing down.
5 Remove the camera.
6 Remove the sensor board.
95
Replacing the display panel
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Place the display panel on a at surface.
2 Replace the display cable.
3 Replace the sensor board.
4 Replace the camera.
5 Turn the display-panel assembly over.
6 Route the display cable through the routing guide inside the hinge cover.
7 Align the tabs on the display-panel assembly with the slots on the display back-
cover and antenna assembly and gently snap the display-panel assembly into
place.
Post-requisites
1 Replace the display assembly.
2 Replace the wireless card.
3 Replace the battery.
4 Replace the base cover.
97
Removing the display back-cover
and antenna assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
3 Remove the wireless card.
4 Remove the display assembly.
5 Follow the procedure from step 1 to step 3 in “Removing the display panel”.
Procedure
After performing all the prerequisites, we are left with the display back-cover and
antenna assembly.
98
Figure 38. Display back-cover and antenna assembly
1 display back-cover and antenna
assembly
99
Replacing the display back-cover
and antenna assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
Place the display back-cover and antenna assembly on a at surface.
Post-requisites
1 Follow the procedure from step 6 to step 8 in “Replacing the display panel”.
2 Replace the display assembly.
3 Replace the wireless card.
4 Replace the battery.
5 Replace the base cover.
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Removing the camera
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
3 Remove the wireless card.
4 Remove the display assembly.
5 Follow the procedure from step 1 to step 4 in “Removing the display panel”.
Procedure
1 Using a plastic scribe, gently pry the camera module o the display-panel
assembly.
2 Turn the camera module over.
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3 Disconnect the camera cable from the camera module.
Figure 39. Removing the camera
1 display-panel assembly 2 plastic scribe
3 camera module 4 camera cable
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Replacing the camera
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Connect the camera cable to the camera module.
2 Turn the camera module over.
3 Using the alignment post, adhere the camera to the display-panel assembly.
Post-requisites
1 Follow the procedure from step 6 to step 8 in “Replacing the display panel”.
2 Replace the display assembly.
3 Replace the wireless card.
4 Replace the battery.
5 Replace the base cover.
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Removing the sensor board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
3 Remove the wireless card.
4 Remove the display assembly.
5 Follow the procedure from step 1 to step 4 in “Removing the display panel”.
Procedure
1 Remove the screw (M2x2 Big Head) that secures the sensor board to the
display-panel assembly.
2 Peel o the tape that secures the sensor-board cable to the sensor board.
3 Open the latch and disconnect the sensor-board cable from the sensor board.
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4 Lift the sensor board o the display-panel assembly.
Figure 40. Removing the sensor-board cable
1sensor board 2 screw
3 tape 4 sensor-board cable
5 latch
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Replacing the sensor board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the sensor board on the display-panel assembly and snap the sensor board
in place.
2 Slide the sensor-board cable into the connector on sensor board and press down
the latch to secure the cable.
3 Adhere the tape that secures the sensor-board cable to the sensor board.
4 Replace the screw (M2x2 Big Head) that secures the sensor board to the
display-panel assembly.
Post-requisites
1 Follow the procedure from step 6 to step 8 in “Replacing the display panel”.
2 Replace the display assembly.
3 Replace the wireless card.
4 Replace the battery.
5 Replace the base cover.
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Removing the display cable
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
3 Remove the wireless card.
4 Remove the display assembly.
5 Follow the procedure from step 1 to step 4 in “Removing the display panel”.
Procedure
1 Peel o the tapes that secure the display cable to the display-panel assembly and
sensor board.
2 Open the latches and disconnect the display cable from the display-panel
assembly and the sensor board.
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3 Lift the display cable o the display-panel assembly.
Figure 41. Removing the display cable
1 display-panel assembly 2 latches (2)
3 display cables (2) 4 tapes (2)
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Replacing the display cable
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Slide the display cable into their respective connectors on the display-panel
assembly and sensor board and close the latches to secure the cable.
2 Adhere the tapes that secure the display cable to the display-panel assembly and
sensor board.
Post-requisites
1 Follow the procedure from step 6 to step 8 in “Replacing the display panel”.
2 Replace the display assembly.
3 Replace the wireless card.
4 Replace the battery.
5 Replace the base cover.
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Downloading drivers
Downloading the audio driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click or tap Product support, enter the Service Tag of your computer, and then
click or tap Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click or tap Drivers & downloads → Find it myself.
5 Scroll down the page and expand Audio.
6 Click or tap Download to download the audio driver for your computer.
7 After the download is complete, navigate to the folder where you saved the
audio driver le.
8 Double-click or double-tap the audio driver le icon and follow the instructions on
the screen to install the driver.
Downloading the graphics driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click or tap Product support enter the Service Tag of your computer, and then
click or tap Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click or tap Drivers & downloads → Find it myself.
5 Scroll down the page and expand Video.
6 Click or tap Download to download the graphics driver for your computer.
7 After the download is complete, navigate to the folder where you saved the
graphics driver le.
8 Double-click or double-tap the graphics driver le icon and follow the instructions
on the screen.
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Downloading the USB 3.0 driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click or tap Product support enter the Service Tag of your computer, and then
click or tap Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click or tap Drivers & downloads → Find it myself.
5 Scroll down the page and expand Chipset.
6 Click or tap Download to download the USB 3.0 driver for your computer.
7 After the download is complete, navigate to the folder where you saved the USB
3.0 driver le.
8 Double-click or double-tap the driver le icon and follow the instructions on
screen.
Downloading the Wi-Fi driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click or tap Product support enter the Service Tag of your computer, and then
click or tap Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click or tap Drivers & downloads → Find it myself.
5 Scroll down the page and expand Network.
6 Click or tap Download to download the Wi-Fi driver for your computer.
7 After the download is complete, navigate to the folder where you saved the Wi-
Fi driver le.
8 Double-click or double-tap the driver le icon and follow the on-screen
instructions to install the driver.
Downloading the media-card reader driver
1 Turn on your computer.
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2 Go to www.dell.com/support.
3 Click Product support, enter the Service Tag of your computer, and then click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Scroll down the page and expand Chipset.
6 Click Download to download the media-card reader driver for your computer.
7 After the download is complete, navigate to the folder where you saved the card
reader driver le.
8 Double-click the card reader driver le icon and follow the instructions on the
screen.
Downloading the chipset driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click or tap Product support, enter the Service Tag of your computer, and then
click or tap Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click or tap Drivers & downloads → Find it myself.
5 Scroll down the page and expand Chipset.
6 Click or tap Download to download the chipset driver for your computer.
7 After the download is complete, navigate to the folder where you saved the
chipset driver le.
8 Double-click or double-tap the chipset driver le icon and follow the instructions
on the screen.
Downloading the network driver
1 Turn on your computer.
2 Go to www.dell.com/support.
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3 Click Product support enter the Service Tag of your computer and click Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Scroll down the page and expand Network.
6 Click Download to download the network driver for your computer.
7 Save the le, and after the download is complete, navigate to the folder where
you saved the network driver le.
8 Double-click the network driver le icon and follow the instructions on screen.
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System setup
NOTE: Depending on the computer and its installed devices, the items listed
in this section may or may not be displayed.
Boot Sequence
Boot Sequence allows you to bypass the System Setup–dened boot device order
and boot directly to a specic device (for example: optical drive or hard drive). During
the Power-on Self Test (POST), when the Dell logo appears. you can:
• Access System Setup by pressing F2 key
• Bring up the one-time boot menu by pressing F12 key
The one-time boot menu displays the devices that you can boot from including the
diagnostic option. The boot menu options are:
• Removable Drive (if available)
• STXXXX Drive
NOTE: XXX denotes the SATA drive number.
• Optical Drive (if available)
• Diagnostics
NOTE: Choosing Diagnostics, will display the ePSA diagnostics screen.
The boot sequence screen also displays the option to access the System Setup
screen.
Navigation keys
NOTE: For most of the System Setup options, changes that you make are
recorded but do not take eect until you restart the system.
Keys Navigation
Up arrow Moves to the previous eld.
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Keys Navigation
Down arrow Moves to the next eld.
Enter Selects a value in the selected eld (if applicable) or follow
the link in the eld.
Spacebar Expands or collapses a drop‐down list, if applicable.
Tab Moves to the next focus area.
NOTE: For the standard graphics browser only.
Esc Moves to the previous page until you view the main screen.
Pressing Esc in the main screen displays a message that
prompts you to save any unsaved changes and restarts the
system.
BIOS overview
CAUTION: Unless you are an expert computer user, do not change the
settings in the BIOS Setup program. Certain changes can make your
computer work incorrectly.
NOTE: Before you change BIOS Setup program, it is recommended that you
write down the BIOS Setup program screen information for future
reference.
Use the BIOS Setup program for the following purposes:
• Get information about the hardware installed in your computer, such as the
amount of RAM and the size of the hard drive.
• Change the system conguration information.
• Set or change a user-selectable option, such as the user password, type of hard
drive installed, and enabling or disabling base devices.
Entering BIOS setup program
1 Turn on (or restart) your computer.
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2 During POST, when the DELL logo is displayed, watch for the F2 prompt to
appear, and then press F2 immediately.
NOTE: The F2 prompt indicates that the keyboard is initialized. This
prompt can appear very quickly, so you must watch for it, and then
press F2. If you press F2 before the F2 prompt, this keystroke is lost. If
you wait too long and the operating system logo appears, continue to
wait until you see the desktop. Then, turn o your computer and try
again.
System setup options
NOTE: Depending on this computer and its installed devices, the items listed
in this section may or may not appear.
Table 3. System setup options—System information menu
General-System Information
System Information
BIOS Version Displays the BIOS version number.
Service Tag Displays the Service Tag of the computer.
Asset Tag Displays the Asset Tag of the computer.
Ownership Tag Displays the ownership tag of the computer.
Manufacture Date Displays the manufacture date of the computer.
Ownership Date Displays the ownership date of the computer.
Express Service Code Displays the express service code of the computer.
Memory Information
Memory Installed Displays the total computer memory installed.
Memory Available Displays the total computer memory available.
Memory Speed Displays the memory speed.
Memory Channel Mode Displays single or dual channel mode.
Memory Technology Displays the technology used for the memory.
DIMM A Size Displays the DIMM A memory size.
DIMM B Size Displays the DIMM B memory size.
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General-System Information
Processor Information
Processor Type Displays the processor type.
Core Count Displays the number of cores on the processor.
Processor ID Displays the processor identication code.
Current Clock Speed Displays the current processor clock speed.
Minimum Clock Speed Displays the minimum processor clock speed.
Maximum Clock Speed Displays the maximum processor clock speed.
Processor L2 Cache Displays the processor L2 Cache size.
Processor L3 Cache Displays the processor L3 Cache size.
HT Capable Displays whether the processor is HyperThreading
(HT) capable.
64-Bit Technology Displays whether 64-bit technology is used.
Device Information
SATA-0 Displays the SATA-0 device information of the
computer.
SATA-2 Displays the SATA-2 device information of the
computer.
M.2 PCIe SSD-0 Displays the M.2 PCIe SSD information of the
computer.
Video Controller Displays the video controller type of the computer.
dGPU Video Controller Displays the discrete graphics information of the
computer.
Video BIOS Version Displays the video BIOS version of the computer.
Video Memory Displays the video memory information of the
computer.
Panel Type Displays the Panel Type of the computer.
Native Resolution Displays the native resolution of the computer.
Audio Controller Displays the audio controller information of the
computer.
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General-System Information
Wi-Fi Device Displays the wireless device information of the
computer.
Bluetooth Device Displays the bluetooth device information of the
computer.
Battery Information Displays the battery health information.
Boot Sequence
Boot Sequence Displays the boot sequence.
Boot List Option Displays the available boot options.
Advanced Boot Options
Enable Legacy Option
ROMs
Enable or disable the Legacy Option ROMs.
Enable UEFI Network
Stack
Enable or disable UEFI Network Stack.
UEFI Boot Path Security Enable or disable the system to prompt the user to
enter the Admin password when booting a UEFI
boot path from the F12 boot menu.
Date/Time Displays the current date in MM/DD/YY format and
current time in HH:MM:SS AM/PM format.
Table 4. System setup options—System Conguration menu
System Conguration
SATA Operation Congure operating mode of the integrated SATA
hard drive controller.
Drives Enable or disable various drives on board.
SMART Reporting Enable or disable SMART Reporting during system
startup.
USB Conguration
Enable Boot Support Enable or disable booting from USB mass storage
devices such as external hard drive, optical drive,
and USB drive.
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System Conguration
Enable External USB Port Enable or disable booting from USB mass storage
devices connected to external USB port.
USB PowerShare Enable or disable charging external devices through
the USB PowerShare port.
Audio Enable or disable the integrated audio controller.
Keyboard Illumination Congure the operating mode of the keyboard
illumination feature.
Keyboard Backlight with
AC
Enable or disable the keyboard backlight.
Miscellaneous Devices Enable or disable various onboard devices.
Enable Camera Enable or disable the camera.
Enable Secure Digital (SD)
Card
Enable or disable the SD card.
Table 5. System setup options—Video menu
Video
LCD Brightness Set the panel brightness independently for Battery
and AC power.
Table 6. System setup options—Security menu
Security
Strong Password Enable or disable strong passwords.
Password Conguration Control the minimum and maximum number of
characters allowed for Admin and System
passwords.
Password Bypass Bypass the System (Boot) Password and the
internal HDD password prompts during a system
restart.
Password Change Enable or disable changes to the System and Hard
Disk passwords when an administrator password is
set.
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Security
Non-Admin Setup Changes Determines whether changes to the setup option
are permitted when an administrator password is
set.
UEFI Capsule Firmware
Updates
Enable or disable BIOS updates through UEFI
capsule update packages.
PTT Security Enable or disable Platform Trust Technology (PTT)
visibility to the operating system.
Computrace(R) Enable or disable the BIOS module interface of the
optional Computrace(R) Service from Absolute
Software.
CPU XD Support Enable or disable the Execute Disable mode of the
Processor.
Admin Setup Lockout Enable to prevent users from entering Setup when
an Admin Password is set.
Table 7. System setup options—Secure Boot menu
Secure Boot
Secure Boot Enable Enable or disable the secure boot feature.
Expert Key Management
Expert Key Management Enable or disable Expert Key Management.
Custom Mode Key
Management
Select the custom values for expert key
management.
Table 8. System setup options—Intel Software Guard Extensions menu
Intel Software Guard Extensions
Intel SGX Enable Enable or disable Intel Software Guard Extensions.
Enclave Memory Size Set the Intel Software Guard Extensions Enclave
Reserve Memory Size.
Performance
Multi Core Support Enable multiple cores.
Default: Enabled.
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Intel Software Guard Extensions
Intel SpeedStep Enable or disable Intel Speedstep Technology.
Default: Enabled.
NOTE: If enabled, the processor clock speed
and core voltage are adjusted dynamically
based on the processor load.
C-States Control Enable or disable additional processor sleep states.
Default: Enabled.
Intel TurboBoost Enable or disable Intel TurboBoost mode of the
processor.
Default: Enabled.
HyperThread control Enable or disable HyperThreading in the processor.
Default: Enabled.
Power Management
AC Behavior Enables the system to turn on automatically, when
AC is inserted.
Enable Intel Speed Shift
Technology
Enable or disable Intel Speed Shift Technology.
Auto on Time Enable to set the computer to turn on automatically
every day or on a preselected date and time. This
option can be congured only if the Auto On Time is
set to Everyday, Weekdays or Selected Days.
Default: Disabled.
USB Wake Support Enable the USB devices to wake the computer from
Standby.
Advanced Battery Charge
Conguration
Enable Advanced Battery Charge Conguration
from the beginning of the day to a specied work
period.
Primary Battery Charge
Conguration
Set the primary battery charge settings with a
preselected custom charge start and stop.
Default: Adaptive.
POST Behavior
Adapter Warnings Enable adapter warnings.
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Intel Software Guard Extensions
Default: Enabled.
Numlock Enable Enable or disable Numlock.
Default: Enable Numlock.
Fn Lock Options Enable or disable the Fn lock mode.
Fastboot Enable to set the speed of the boot process.
Default: Thorough.
Extend BIOS POST Time Congure additional pre-boot delay.
Pull Screen Logo Enable or disable to display full screen logo.
Warnings and Errors Select an action on encountering a warning or error.
Table 9. System setup options—Virtualization Support menu
Virtualization Support
Virtualization Specify whether a Virtual Machine Monitor (VMM)
can utilize the additional hardware capabilities
provided by Intel Virtualization Technology.
VT for Direct I/O Specify whether a Virtual Machine Monitor (VMM)
can utilize the additional hardware capabilities
provided by Intel Virtualization Technology for Direct
I/O.
Table 10. System setup options—Wireless menu
Wireless
Wireless Switch Determine which wireless devices can be controlled
by the Wireless Switch.
Wireless Device Enable Enable or disable internal wireless devices.
Table 11. System setup options—Maintenance menu
Maintenance
Service Tag Display the system’s Service Tag.
Asset Tag Create a system Asset Tag.
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Maintenance
BIOS Downgrade Control ashing of the system rmware to previous
revisions.
Data Wipe Enable to securely erase data from all internal
storage devices.
BIOS Recovery Enable the user to recover from certain corrupted
BIOS conditions from a recovery le on the user
primary hard drive or an external USB key.
Table 12. System setup options—System Logs menu
System Logs
BIOS Events Display BIOS events.
Thermal Events Display Thermal events.
Power Events Display Power events.
Table 13. System setup options—SupportAssist System Resolution menu
SupportAssist System Resolution
Auto OS Recovery
Threshold
Control the automatic boot ow for SupportAssist
System Resolution Console and for Dell OS
Recovery tool.
SupportAssist OS Recovery Enable or disable the boot ow for SupportAssist
OS Recovery tool in the even of certain system
errors.
System and setup password
You can create a system password and a setup password to secure your computer.
Password type Description
System password Password that you must enter to log on to your system.
Setup password Password that you must enter to access and make changes
to the BIOS settings of your computer.
CAUTION: The password features provide a basic level of security for the
data on your computer.
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CAUTION: Anyone can access the data stored on your computer if it is not
locked and left unattended.
NOTE: Your computer is shipped with the system and setup password
feature is disabled.
Assigning a system password and setup password
You can assign a new System Password only when the status is in Not Set.
To enter the system setup, press F2 immediately after a power-on or re-boot.
1 In the System BIOS or System Setup screen, select Security and press Enter.
The Security screen is displayed.
2 Select System Password and create a password in the Enter the new password
eld.
Use the following guidelines to assign the system password:
– A password can have up to 32 characters.
– The password can contain the numbers 0 through 9.
– Only lower case letters are valid, upper case letters are not allowed.
– Only the following special characters are allowed: space, (”), (+), (,), (-), (.),
(/), (;), ([), (\), (]), (`).
3 Type the system password that you entered earlier in the Conrm new
password eld and click OK.
4 Press Esc and a message prompts you to save the changes.
5 Press Y to save the changes.
The computer reboots.
Deleting or changing an existing system and/or setup
password
Ensure that the Password Status is Unlocked (in the System Setup) before
attempting to delete or change the existing System and/or Setup password. You
cannot delete or change an existing System or Setup password, if the Password
Status is Locked.
To enter the System Setup, press F2 immediately after a power-on or reboot.
1 In the System BIOS or System Setup screen, select System Security and press
Enter.
The System Security screen is displayed.
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2 In the System Security screen, verify that Password Status is Unlocked.
3 Select System Password, alter or delete the existing system password and press
Enter or Tab.
4 Select Setup Password, alter or delete the existing setup password and press
Enter or Tab.
NOTE: If you change the System and/or Setup password, re-enter the
new password when promoted. If you delete the System and/or Setup
password, conrm the deletion when promoted.
5 Press Esc and a message prompts you to save the changes.
6 Press Y to save the changes and exit from System Setup.
The computer reboots.
Clearing CMOS settings
CAUTION: Clearing CMOS settings will reset the BIOS settings on your
computer.
1 Remove the base cover.
2 Remove the battery.
3 Disconnect the coin-cell battery.
4 Wait for one minute.
5 Connect the coin-cell battery.
6 Replace the battery.
7 Replace the base cover.
Clearing forgotten passwords
Contact Dell technical support to clear the forgotten passwords, see www.dell.com/
contactdell.
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Troubleshooting
Flashing the BIOS
You may need to ash (update) the BIOS when an update is available or when you
replace the system board.
Follow these steps to ash the BIOS:
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product support, enter the Service Tag of your computer, and then click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Select the operating system installed on your computer.
6 Scroll down the page and expand BIOS.
7 Click Download to download the latest version of the BIOS for your computer.
8 After the download is complete, navigate to the folder where you saved the BIOS
update le.
9 Double-click the BIOS update le icon and follow the instructions on the screen.
Flashing BIOS (USB key)
1 Follow the procedure from step 1 to step 7 in "Flashing the BIOS" to download
the latest BIOS setup program le.
2 Create a bootable USB drive. For more information see the knowledge base
article SLN143196 at www.dell.com/support.
3 Copy the BIOS setup program le to the bootable USB drive.
4 Connect the bootable USB drive to the computer that needs the BIOS update.
5 Restart the computer and press F12 when the Dell logo is displayed on the
screen.
6 Boot to the USB drive from the One Time Boot Menu.
7 Type the BIOS setup program lename and press Enter.
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8 The BIOS Update Utility appears. Follow the instructions on the screen to
complete the BIOS update.
Enhanced Pre-Boot System Assessment
(ePSA) diagnostics
The ePSA diagnostics (also known as system diagnostics) performs a complete check
of your hardware. The ePSA is embedded with the BIOS and is launched by the BIOS
internally. The embedded system diagnostics provides a set of options for particular
devices or device groups allowing you to:
• Run tests automatically or in an interactive mode
• Repeat tests
• Display or save test results
• Run thorough tests to introduce additional test options to provide extra
information about the failed device(s)
• View status messages that inform you if tests are completed successfully
• View error messages that inform you of problems encountered during testing
CAUTION: Use the system diagnostics to test only your computer. Using
this program with other computers may cause invalid results or error
messages.
NOTE: Some tests for specic devices require user interaction. Always
ensure that you are present at the computer terminal when the diagnostic
tests are performed.
For more information, see Dell EPSA Diagnostic 3.0.
Running the ePSA diagnostics
1 Power-on the computer.
2 As the computer boots, press the F12 key as the Dell logo appears.
3 On the boot menu screen, select the Diagnostics option.
4 Click the arrow key at the bottom left corner.
Diagnostics front page is displayed.
5 Press the arrow in the lower-right corner to go to the page listing.
The items detected are listed.
6 To run a diagnostic test on a specic device, press Esc and click Yes to stop the
diagnostic test.
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7 Select the device from the left pane and click Run Tests.
8 If there are any issues, error codes are displayed.
Note the error code and validation number and contact Dell.
System diagnostic lights
Power and battery-status light/hard-drive activity light
Indicates the battery-charge status or the hard-drive activity.
NOTE: Press Fn+H to toggle this light between power and battery-status
light and hard-drive activity light.
Hard-drive activity light
Turns on when the computer reads from or writes to the hard drive.
NOTE: Hard-drive activity light is supported only on computers shipped with
hard drive.
Power and battery-status light
Indicates the power and battery-charge status
Solid white — Power adapter is connected and the battery has more than 5 percent
charge.
Amber — Computer is running on battery and the battery has less than 5 percent
charge.
O
• Power adapter is connected and the battery is fully charged.
• Computer is running on battery and the battery has more than 5 percent charge.
• Computer is in sleep state, hibernation, or turned o
NOTE: Hard-drive activity light is supported only on computers shipped with
hard drive.
The power and battery-status light blinks amber along with beep codes indicating
failures.
For example, the power and battery-status light blinks amber two times followed by a
pause, and then blinks white three times followed by a pause. This 2,3 pattern
continues until the computer is turned o indicating no memory or RAM is detected.
The following table shows dierent light patterns and describes what they indicate.
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Table 14. Diagnostics
Light pattern Problem description
2,1 CPU failure
2,2 System board: BIOS and ROM failure
2,3 No memory or RAM detected
2,4 Memory or RAM failure
2,5 Invalid memory installed
2,6 System board or chipset error
2,7 LCD failure
3,1 CMOS battery failure
3,2 PCI or video card or chip failure
3,3 Recovery image not found
3,4 Recovery image found but invalid
Camera status light: Indicates whether the camera is in use.
• Solid white — Camera is in use.
•O — Camera is not in use.
Caps Lock status light: Indicates whether Caps Lock is enabled or disabled.
• Solid white — Caps Lock enabled.
•O — Caps Lock disabled.
Flea power release
Flea power is the residual static electricity that remains on the computer even after it
has been powered o and the battery has been removed. The following procedure
provides the instructions on how to conduct ea power release:
1 Turn o your computer.
2 Remove the base cover.
3 Follow step 1 in Removing the battery.
4 Press and hold the power button for 15 seconds to drain the ea power.
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5 Follow step 4 in Replacing the battery.
6 Replace the base cover.
7 Turn on your computer.
Wi-Fi power cycle
If your computer is unable to access the internet due to Wi-Fi connectivity issues a
Wi-Fi power cycle procedure may be performed. The following procedure provides the
instructions on how to conduct a Wi-Fi power cycle:
1 Turn o your computer.
2 Turn o the modem.
3 Turn o the wireless router.
4 Wait for 30 seconds.
5 Turn on the router.
6 Turn on the modem.
7 Turn on your computer.
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Getting help and contacting Dell
Self-help resources
You can get information and help on Dell products and services using these self-help
resources:
Table 15. Self-help resources
Information about Dell products and
services
www.dell.com
Dell Help & Support app
Get started app
Accessing help In Windows search, type Help and
Support, and press Enter.
Online help for operating system www.dell.com/support/windows
www.dell.com/support/linux
Troubleshooting information, user
manuals, setup instructions, product
specications, technical help blogs,
drivers, software updates, and so on.
www.dell.com/support
Dell knowledge base articles for a variety
of computer concerns. 1 Go to www.dell.com/support.
2 At the top-right corner, type the
subject or keyword in the Search
box.
3 Click Search to retrieve the related
articles.
Learn and know the following information
about your product:
• Product specications
See Me and My Dell at www.dell.com/
support/manuals.
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• Operating system
• Setting up and using your product
• Data backup
• Troubleshooting and diagnostics
• Factory and system restore
• BIOS information
To locate the Me and My Dell relevant to
your product, identify your product
through one of the following:
• Select Detect Product.
• Locate your product through the
drop-down menu under View
Products.
• Enter the Service Tag number or
Product ID into the search bar.
Contacting Dell
To contact Dell for sales, technical support, or customer service issues, see
www.dell.com/contactdell.
NOTE: Availability varies by country and product, and some services may
not be available in your country.
NOTE: If you do not have an active internet connection, you can nd
contact information on your purchase invoice, packing slip, bill, or Dell
product catalog.
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