Table of Contents
- XPS 13 Service Manual
- Before working inside your computer
- After working inside your computer
- Removing the base cover
- Replacing the base cover
- Removing the battery
- Replacing the battery
- Removing the solid-state drive
- Replacing the solid-state drive
- Removing the speakers
- Replacing the speakers
- Removing the coin-cell battery
- Replacing the coin-cell battery
- Removing the heat sink
- Replacing the heat sink
- Removing the display assembly
- Replacing the display assembly
- Removing the headset port
- Replacing the headset port
- Removing the fans
- Replacing the fans
- Removing the system board
- Replacing the system board
- Removing the power button
- Replacing the power button
- Removing the keyboard
- Replacing the keyboard
- Removing the palm-rest assembly
- Replacing the palm-rest assembly
- Downloading drivers
- System setup
- System and setup password
- Troubleshooting
- Getting help and contacting Dell
DELL 9370 User Manual
Displayed below is the user manual for 9370 by DELL which is a product in the Notebooks category. This manual has pages.
Related Manuals
XPS 13
Service Manual
Computer Model: XPS 13-9370
Regulatory Model: P82G
Regulatory Type: P82G001
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make
better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or
loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
Copyright © 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other
trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be
trademarks of their respective owners.
2018 - 01
Rev. A00
Contents
Before working inside your computer.............................8
Before you begin ...................................................................................... 8
Safety instructions.................................................................................... 8
Recommended tools..................................................................................9
Screw list................................................................................................. 10
After working inside your computer.............................. 12
Removing the base cover............................................. 13
Procedure................................................................................................ 13
Replacing the base cover..............................................17
Procedure................................................................................................ 17
Removing the battery................................................... 18
Prerequisites............................................................................................ 18
Procedure................................................................................................ 18
Replacing the battery.................................................. 20
Procedure............................................................................................... 20
Post-requisites........................................................................................ 20
Removing the solid-state drive..................................... 21
Prerequisites............................................................................................ 21
Procedure................................................................................................ 21
3
Replacing the solid-state drive.....................................23
Procedure................................................................................................23
Post-requisites........................................................................................ 24
Removing the speakers................................................25
Prerequisites........................................................................................... 25
Procedure............................................................................................... 25
Replacing the speakers................................................ 27
Procedure................................................................................................27
Post-requisites.........................................................................................27
Removing the coin-cell battery.................................... 28
Prerequisites............................................................................................28
Procedure................................................................................................28
Replacing the coin-cell battery.................................... 30
Procedure............................................................................................... 30
Post-requisites........................................................................................ 30
Removing the heat sink................................................ 31
Prerequisites............................................................................................ 31
Procedure................................................................................................ 31
Replacing the heat sink................................................33
Procedure................................................................................................33
Post-requisites........................................................................................ 33
Removing the display assembly....................................34
Prerequisites............................................................................................34
Procedure................................................................................................34
4
Replacing the display assembly....................................38
Procedure............................................................................................... 38
Post-requisites........................................................................................ 39
Removing the headset port..........................................40
Prerequisites........................................................................................... 40
Procedure................................................................................................ 41
Replacing the headset port..........................................44
Procedure................................................................................................44
Post-requisites........................................................................................ 44
Removing the fans....................................................... 45
Prerequisites........................................................................................... 45
Procedure............................................................................................... 45
Replacing the fans....................................................... 48
Procedure............................................................................................... 48
Post-requisites........................................................................................ 48
Removing the system board.........................................49
Prerequisites........................................................................................... 49
Procedure............................................................................................... 49
Replacing the system board.........................................52
Procedure............................................................................................... 52
Post-requisites........................................................................................ 53
Entering the Service Tag in the BIOS setup program.............................. 53
Removing the power button.........................................54
Prerequisites........................................................................................... 54
Procedure............................................................................................... 54
5
Replacing the power button.........................................56
Procedure............................................................................................... 56
Post-requisites........................................................................................ 56
Removing the keyboard................................................57
Prerequisites............................................................................................57
Procedure................................................................................................57
Replacing the keyboard............................................... 59
Procedure............................................................................................... 59
Post-requisites........................................................................................ 59
Removing the palm-rest assembly............................... 60
Prerequisites........................................................................................... 60
Procedure................................................................................................ 61
Replacing the palm-rest assembly................................62
Procedure............................................................................................... 62
Post-requisites........................................................................................ 63
Downloading drivers.....................................................64
Downloading the audio driver.................................................................. 64
Downloading the graphics driver............................................................. 64
Downloading the USB 3.0 driver............................................................. 65
Downloading the Wi-Fi driver..................................................................65
Downloading the media-card reader driver..............................................66
Downloading the chipset driver...............................................................66
Downloading the network driver..............................................................67
6
System setup...............................................................68
Boot Sequence....................................................................................... 68
Navigation keys.......................................................................................68
BIOS overview........................................................................................ 69
Entering BIOS setup program..................................................................69
Enabling or disabling the USB in BIOS setup program....................... 70
Identifying the storage drive in BIOS setup program......................... 70
Checking the system memory in BIOS setup program.......................70
System setup options...............................................................................71
System and setup password.........................................79
Assigning a system password and setup password..................................79
Deleting or changing an existing system and or setup password............. 80
Clearing CMOS settings..........................................................................80
Clearing forgotten passwords.................................................................. 81
Troubleshooting........................................................... 82
Flashing the BIOS....................................................................................82
Flashing BIOS (USB key).........................................................................82
Fixing a no-boot issue caused by USB-boot support...............................83
Enhanced Pre-Boot System Assessment (ePSA) diagnostics................. 83
Running the ePSA diagnostics.......................................................... 84
System diagnostic lights..........................................................................84
Flea power release.................................................................................. 86
Wi-Fi power cycle................................................................................... 86
Getting help and contacting Dell.................................. 87
Self-help resources..................................................................................87
Contacting Dell........................................................................................88
7
Before working inside your
computer
NOTE: The images in this document may dier from your computer
depending on the conguration you ordered.
Before you begin
1 Save and close all open les and exit all open applications.
2 Shut down your computer. Click Start → Power → Shut down.
NOTE: If you are using a dierent operating system, see the
documentation of your operating system for shut-down instructions.
3 Disconnect your computer and all attached devices from their electrical outlets.
4 Disconnect all attached network devices and peripherals, such as keyboard,
mouse, and monitor from your computer.
5 Remove any media card and optical disc from your computer, if applicable.
Safety instructions
Use the following safety guidelines to protect your computer from potential damage
and ensure your personal safety.
WARNING: Before working inside your computer, read the safety
information that shipped with your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
WARNING: Disconnect all power sources before opening the computer
cover or panels. After you nish working inside the computer, replace all
covers, panels, and screws before connecting to the electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is
at and clean.
8
CAUTION: To avoid damaging the components and cards, handle them by
their edges, and avoid touching pins and contacts.
CAUTION: You should only perform troubleshooting and repairs as
authorized or directed by the Dell technical assistance team. Damage due to
servicing that is not authorized by Dell is not covered by your warranty. See
the safety instructions that shipped with the product or at www.dell.com/
regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself
by touching an unpainted metal surface, such as the metal at the back of
the computer. While you work, periodically touch an unpainted metal surface
to dissipate static electricity, which could harm internal components.
CAUTION: When you disconnect a cable, pull on its connector or on its pull
tab, not on the cable itself. Some cables have connectors with locking tabs
or thumb-screws that you must disengage before disconnecting the cable.
When disconnecting cables, keep them evenly aligned to avoid bending any
connector pins. When connecting cables, ensure that the ports and
connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
Recommended tools
The procedures in this document may require the following tools:
• Phillips #00 and #01 screwdriver
• Torx #5 (T5) screwdriver
• Plastic scribe
9
Screw list
The following table provides the list of screws that are used for securing dierent
components.
Table 1. Screw list
Component Secured to Screw type Quantity Screw image
Keyboard Palm-rest
assembly
M1.6x1.5 29
Fingerprint-
reader board
Palm-rest
assembly
M1.6x1.5 1
Power button Palm-rest
assembly
M1.4x1.7 2
System board Palm-rest
assembly
M1.6x2.5 10
Fans System board M1.6x3L 2
Speakers Palm-rest
assembly
M2x2 4
Heat sink System board M2x3 4
Headset port Palm-rest
assembly
M1.6x3 4
Display
assembly
Palm-rest
assembly
M2.5x4 4
Wireless
antenna and
camera cable
bracket
System board M1.6x3L 1
Display cable
bracket
System board M1.6x2.5 2
Solid-state
drive shield
and solid-state
drive
System board M2x3L 1
10
Component Secured to Screw type Quantity Screw image
Battery Palm-rest
assembly
M2x2 4
Battery Palm-rest
assembly
M1.6x4 1
Base cover Palm-rest
assembly
M2x3, Torx 8
11
After working inside your
computer
CAUTION: Leaving stray or loose screws inside your computer may severely
damage your computer.
1 Replace all screws and ensure that no stray screws remain inside your computer.
2 Connect any external devices, peripherals, or cables you removed before working
on your computer.
3 Replace any media cards, discs, or any other parts that you removed before
working on your computer.
4 Connect your computer and all attached devices to their electrical outlets.
5 Turn on your computer.
12
Removing the base cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Remove the eight screws (M2x3, Torx) that secure the base cover to the palm-
rest assembly.
13
2 With the computer face-down, open the computer at an angle.
3 Using a plastic scribe, pry the base cover from the palm-rest assembly.
4 Moving the base cover from left to right, release the clips securing the base
cover to the palm-rest assembly.
14
5 Lift the base cover from the palm-rest assembly.
15
6 Disconnect the battery cable from the system board.
16
Replacing the base cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Connect the battery cable to the system board.
2 Align the screw holes on the base cover with the screw holes on the palm-rest
assembly and snap the base cover into place.
3 Replace the eight screws (M2x3, Torx) that secure the base cover to the palm-
rest assembly.
17
Removing the battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
Remove the base cover.
Procedure
1 Remove the four screws (M2x2) that secure the battery to the palm-rest
assembly.
2 Remove the screw (M1.6x4) that secures the battery to the palm-rest assembly.
18
3 Lift the battery o the palm-rest assembly.
4 Turn the computer over, open the display, and press the power button for about
5 seconds to ground the computer.
19
Replacing the battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the screw holes on the battery with the screw holes on the palm-rest
assembly.
2 Replace the four screws (M2x3) that secure the battery to the palm-rest
assembly.
3 Replace the screw (M1.6x4) that secures the battery to the palm-rest assembly.
Post-requisites
Replace the base cover.
20
Removing the solid-state drive
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Solid-state drives are fragile. Exercise care when handling the
solid-state drive.
CAUTION: To avoid data loss, do not remove the solid-state drive while the
computer is in sleep or on state.
Prerequisites
Remove the base cover.
Procedure
1 Remove the screw (M2x3L) that secures the solid-state drive shield and the
solid-state drive to the system board.
2 Slide and remove the solid-state drive shield from the solid state drive slot.
21
3 Lift the solid-state drive at an angle, then slide and remove the solid-state drive
from the solid-state drive slot.
22
Replacing the solid-state drive
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Solid-state drives are fragile. Exercise care when handling the
solid-state drive.
Procedure
1 Align the notches on the solid-state drive with the tabs in the solid-state drive
slot, then slide the solid-state drive at an angle into the solid-state drive slot.
2 Slide the solid-state drive shield into the solid-state drive shield slot. Then align
the screw hole on the solid-state drive shield and solid-state drive to the screw
hold on the system board.
23
Removing the speakers
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
Procedure
1 Disconnect the speaker cable from the system board.
2 Remove the four screws (M2x2) that secure the left and right speakers to the
palm-rest assembly.
3 Note the speaker-cable routing and peel o the tapes (4) that secure the
speaker cable to the keyboard.
25
4 Lift the left and right speakers, along with their cables, o the palm-rest
assembly.
26
Replacing the speakers
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Using the alignment posts on the palm-rest assembly, place the left speaker on
the palm-rest assembly.
2 Route the speaker cable on the system board and adhere the tape to the system
board.
3 Using the alignment posts on the palm-rest assembly, place the right speaker on
the palm-rest assembly.
4 Replace the four screws (M2x2) that secure the speakers to the palm-rest
assembly.
5 Connect the speaker cable to the system board.
Post-requisites
1 Replace the battery.
2 Replace the base cover.
27
Removing the coin-cell battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Removing the coin-cell battery resets the BIOS setup program’s
settings to default. It is recommended that you note the BIOS setup
program’s settings before removing the coin-cell battery.
Prerequisites
Remove the base cover.
Procedure
1 Disconnect the coin-cell battery cable from the system board.
28
2 Note the location of the coin-cell battery and pry it o the system board.
29
Replacing the coin-cell battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Adhere the coin-cell battery to the system board.
2 Connect the coin-cell battery cable to the system board.
Post-requisites
Replace the base cover.
30
Removing the heat sink
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
WARNING: The heat sink may become hot during normal operation. Allow
sucient time for the heat sink to cool before you touch it.
CAUTION: For maximum cooling of the processor, do not touch the heat
transfer areas on the heat sink. The oils in your skin can reduce the heat
transfer capability of the thermal grease.
Prerequisites
Remove the base cover.
Procedure
1 In reverse sequential order (as indicated on the heat sink), remove the four
screws (M2x3) that secure the heat sink to the system board.
31
2 Lift the heat sink o the system board.
32
Replacing the heat sink
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Incorrect alignment of the heat sink can damage the system
board and processor.
NOTE: The original thermal grease can be reused if the original system
board and heat sink are reinstalled together. If either the system board or
the heat sink is replaced, use the thermal pad provided in the kit to ensure
that thermal conductivity is achieved.
Procedure
1 Align the screw holes on the heat sink with the screw holes on the system board.
2 Replace the four screws (M2x3) that secure the heat sink to the system board in
sequential order (as indicated on the heat sink).
Post-requisites
Replace the base cover.
33
Removing the display assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
Remove the base cover.
Procedure
1 Remove the screw (M1.6x3L) that secures the wireless antenna and camera
cable bracket to the system board.
2 Lift the wireless antenna and camera cable bracket from the system board.
3 Disconnect and lift the camera cable from the system board, peeling o the tape
securing the camera cable to the fans.
4 Remove the two screws (M1.6x2.5) that secure the display cable bracket to the
system board.
5 Lift the display cable bracket from the system board.
34
6 Disconnect the display cable from the system board.
7 Disconnect the antenna cables from the system board.
35
8 Remove the four screws (M2.5x4) securing the display assembly to the palm-
rest assembly.
9 Place the top surface of the computer on a at and clean surface, then open the
computer at a 90 degree angle.
36
10 Gently slide and lift the display assembly from the palm-rest assembly.
37
Replacing the display assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Slide the palm-rest assembly under the hinges of the display assembly.
2 Using the alignment posts, press the display hinges down on the palm-rest
assembly, aligning the screw holes on the display hinges with the screw holes on
the palm-rest assembly.
3 Connect the display cable to the system board.
4 Align the screw holes on the display-cable bracket with the screw holes on the
system board.
5 Replace the two screws (M1.6x2.5) that secure the display-cable bracket to
system board.
6 Connect the antenna cables to the system board.
The following table provides the antenna cable color schemes for the wireless
card supported by your computer.
Table 2. Antenna-cable color scheme
Connectors on the wireless card Antenna-cable color
Main (white triangle) White
Auxiliary (black triangle) Black
7 Connect the camera cable to the system board, adhering the tape securing the
camera cable to the fans.
8 Align the screw hole on the wireless antenna and camera cable bracket to screw
hole on the system board.
9 Replace the screw (M1.6x3L) that secures the wireless antenna and camera
cable bracket to the system board.
38
Removing the headset port
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
Remove the base cover.
40
Procedure
1 Remove the two screws (M2.5x4) that secure the display assembly to the palm-
rest assembly.
41
2 Place the top surface of the computer on a at and clean surface, then open and
close the computer.
3 Disconnect the headset-port cable from the system board.
4 Remove the screw (M1.6x3) that secures the headset port to the palm-rest
assembly.
42
5 Lift the headset port from the system board.
43
Replacing the headset port
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Place the headset port in its slot on the palm-rest assembly.
2 Replace the screw (M1.6x3) that secures the headset port to the palm-rest
assembly
3 Reconnect the headset-port cable to the system board.
4 Using the alignment posts, press the right display hinge down on the palm-rest
assembly aligning the screw holes on the display hinge to the screw holes on the
palm-rest assembly.
5 Replace the two screws (M2.5x4) that secure the display assembly to the palm-
rest assembly.
Post-requisites
Replace the base cover.
44
Removing the fans
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
Remove the base cover.
Procedure
1 Remove the screw (M1.6x3L) that secures the wireless antenna and camera
cable bracket to the system board.
2 Lift the wireless antenna and camera cable bracket from the system board.
45
3 Disconnect and lift the camera cable from the system board, peeling o the tape
securing the camera cable to the fans.
4 Disconnect the right fan cable from the system board.
5 Disconnect the left fan cable from the system board.
6 Remove the two screws (M1.6x3L) that secure the left and right fan to the
system board.
46
7 Lift the left and right fans along with their cables o the system board.
47
Replacing the fans
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the screw holes on the left and right fans with the screw holes on the
system board.
2 Replace the two screws (M1.6x3L) that secure the left and right fans to the
system board.
3 Connect the left and right fan cables to the system board.
4 Connect the camera cable to the system board.
5 Align the screw hole on the wireless antenna and camera cable bracket to the
screw hole on the system board.
6 Replace the screw (M1.6x3L) that secures the wireless antenna and camera
cable bracket to the system board.
7 Adhere the tape that secures the camera cable to the fans.
Post-requisites
Replace the base cover.
48
Removing the system board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
NOTE: Your computer’s Service Tag is stored in the system board. You must
enter the Service Tag in the BIOS setup program after you replace the
system board.
NOTE: Replacing the system board removes any changes you have made to
the BIOS using the BIOS setup program. You must make the appropriate
changes again after you replace the system board.
NOTE: Before disconnecting the cables from the system board, note the
location of the connectors so that you can reconnect the cables correctly
after you replace the system board.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
3 Remove the solid-state drive.
4 Remove the heat sink.
5 Remove the fans.
Procedure
1 Disconnect the antenna cables from the system board.
2 Disconnect the headset-port cable from the system board.
3 Disconnect the speaker cable from the system board.
4 Open the latch and disconnect the touchpad cable from the system board.
5 Open the latch and disconnect the keyboard-controller cable from the system
board.
49
6 Remove the two screws (M1.6x2.5) that secure the display-cable bracket to the
system board.
7 Lift the display-cable bracket from the system board.
8 Using the pull tab, disconnect the display cable from the system board.
9 Remove the 10 screws (M1.6x2.5) securing the system board to the palm-rest
assembly.
50
10 Lift the system board from the palm-rest assembly.
51
Replacing the system board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
NOTE: Your computer’s Service Tag is stored in the system board. You must
enter the Service Tag in the BIOS setup program after you replace the
system board.
NOTE: Replacing the system board removes any changes you have made to
the BIOS using the BIOS setup program. You must make the appropriate
changes again after you replace the system board.
Procedure
1 Using the alignment posts, place the system on the palm-rest assembly and align
the screw holes on the system board with the screw holes on the palm-rest
assembly.
2 Replace the 10 screws (M1.6x2.5) that secure the system board to the palm-rest
assembly.
3 Slide the touchpad cable and the keyboard-controller board cable into the
system board and close the connector latches to secure the cables.
4 Connect the headset port cable, speaker cable, and display cable to the system
board.
5 Connect the antenna cables to the system board.
The following table provides the antenna cable color schemes for the wireless
card supported by your computer.
Table 3. Antenna-cable color scheme
Connectors on the wireless card Antenna-cable color
Main (white triangle) White
Auxiliary (black triangle) Black
52
6 Align the screw holes on the display-cable bracket with the screw holes on the
system board.
7 Replace the two screws (M1.6x2.5) that secure the display-cable bracket to
system board.
Post-requisites
1 Replace the fans.
2 Replace the heat sink.
3 Replace the solid-state drive.
4 Replace the battery.
5 Replace the base cover.
Entering the Service Tag in the BIOS setup
program
1 Turn on or restart your computer.
2 Press F2 when the Dell logo is displayed to enter the BIOS setup program.
3 Navigate to the Main tab and enter the Service Tag in the Service Tag Input
eld.
NOTE: Service tag is the alphanumeric identier located at the back side of
your computer.
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Removing the power button
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
3 Remove the solid-state drive.
4 Remove the heat sink.
5 Remove the fans.
6 Remove the system board.
Procedure
NOTE: Only steps 1 and 3 need to be performed if the power button does
not have the optional ngerprint reader.
1 Remove the two screws (M1.4x1.7) that secure the power button to the palm-
rest assembly.
2 Remove the screw (M1.6x1.5) that secures the ngerprint-reader board to the
palm-rest assembly.
3 Lift the power button from the palm-rest assembly.
4 Peel and lift the power button cable from the keyboard.
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5 Lift the ngerprint-reader board from the palm-rest assembly.
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Replacing the power button
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
NOTE: Only steps 2 and 3 need to be performed if the power button does
not have the optional ngerprint reader.
1 Place the ngerprint-reader board into its slot on the palm-rest assembly.
2 Place the power button into its slot on the palm-rest assembly.
3 Pressing down on the power button, replace the two screws (M1.4x1.7) that
secure the power button to the palm-rest assembly.
4 Adhere the power button cable to the keyboard.
5 Replace the screw (M1.6x1.5) that secures the ngerprint-reader board to the
palm-rest assembly.
Post-requisites
1 Replace the system board.
2 Replace the fans.
3 Replace the heat sink.
4 Replace the solid-state drive.
5 Replace the battery.
6 Replace the base cover.
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Removing the keyboard
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
3 Remove the solid-state drive.
4 Remove the heat sink.
5 Remove the fans.
6 Remove the system board.
7 Remove the power button (only on computers shipped with the optional
ngerprint reader).
Procedure
1 Open the latch and disconnect the keyboard-backlight cable from the keyboard-
controller board.
2 Open the latch and disconnect the keyboard-controller board cable from the
keyboard-controller board.
3 Remove the 29 screws (M1.6x1.5) that secure the keyboard to the palm-rest
assembly.
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4 Lift the keyboard o the palm-rest assembly.
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Replacing the keyboard
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Adhere the thermal pad and foil sticker shipped with the keyboard onto the
replacement keyboard.
2 Align the screw holes on the keyboard with the screw holes on the palm-rest
assembly.
3 Replace the 29 screws (M1.6x1.5) that secure the keyboard to the palm-rest
assembly.
4 Adhere the keyboard-backlight cable and the keyboard-controller board cable to
the keyboard.
5 Slide the keyboard-controls board cable and the keyboard-backlight cable into
the keyboard-controls board and close the latches to secure the cables.
Post-requisites
1 Replace the power button (only on computers shipped with the ngerprint
reader).
2 Replace the system board.
3 Replace the fans.
4 Replace the heat sink.
5 Replace the solid-state drive.
6 Replace the battery.
7 Replace the base cover.
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Removing the palm-rest
assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery.
3 Remove the solid-state drive.
4 Remove the speakers.
5 Remove the coin-cell battery.
6 Remove the heat sink.
7 Remove the display assembly.
8 Remove the headset port.
9 Remove the fans.
10 Remove the system board.
11 Remove the power button (only on computers shipped with the optional
ngerprint reader).
12 Remove the keyboard.
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Procedure
After performing all the pre-requisites, we are left with the palm-rest assembly.
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Replacing the palm-rest
assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
Place the palm-rest assembly face down on a clean and at surface.
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Post-requisites
1 Replace the keyboard.
2 Replace the power button (only on computers shipped with the ngerprint
reader).
3 Replace the system board.
4 Replace the fans.
5 Replace the headset port.
6 Replace the display assembly.
7 Replace the heat sink.
8 Replace the coin-cell battery.
9 Replace the speakers.
10 Replace the solid-state drive.
11 Replace the battery.
12 Replace the base cover.
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Downloading drivers
Downloading the audio driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product Support, enter the Service Tag of your computer, and then click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & Downloads → Find it myself.
5 Scroll down the page and expand Audio.
6 Click Download to download the audio driver for your computer.
7 After the download is complete, navigate to the folder where you saved the
audio driver le.
8 Double-click the audio driver le icon and follow the instructions on the screen to
install the driver.
Table 4. Audio controller in device manager
Before installation After installation
Downloading the graphics driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product Support, enter the Service Tag of your computer, and then click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
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5 Scroll down the page and expand Video.
6 Click Download to download the graphics driver for your computer.
7 After the download is complete, navigate to the folder where you saved the
graphics driver le.
8 Double-click the graphics driver le icon and follow the instructions on the
screen to install the driver.
Downloading the USB 3.0 driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product Support, enter the Service Tag of your computer, and then click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & Downloads → Find it myself.
5 Scroll down the page and expand Chipset.
6 Click Download to download the USB 3.0 driver for your computer.
7 After the download is complete, navigate to the folder where you saved USB 3.0
driver le.
8 Double-click the USB 3.0 driver le icon and follow the instructions on screen to
install the driver.
Downloading the Wi-Fi driver
1 Turn on the computer.
2 Go to www.dell.com/support.
3 Click Product support, enter the Service Tag of your computer, and then click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Scroll down the page and expand Network.
6 Click Download to download the Wi-Fi driver for your computer.
7 After the download is complete, navigate to the folder where you saved the Wi-
Fi driver le.
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8 Double-click the driver le icon and follow the instructions on the screen.
Downloading the media-card reader driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product support, enter the Service Tag of your computer, and then click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Scroll down the page, and expand Chipset.
6 Click Download to download the media-card reader driver for your computer.
7 After the download is complete, navigate to the folder where you saved the card
reader driver le.
8 Double-click the card reader driver le icon, and follow the instructions on the
screen.
Downloading the chipset driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product Support, enter the Service Tag of your computer, and then click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Scroll down the page and expand Chipset.
6 Click Download to download the appropriate chipset driver for your computer.
7 After the download is complete, navigate to the folder where you saved the
chipset driver le.
8 Double-click the chipset driver le icon and follow the instructions on the screen
to install the driver.
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Downloading the network driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product support enter the Service Tag of your computer and click Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Scroll down the page and expand Network.
6 Click Download to download the network driver for your computer.
7 Save the le, and after the download is complete, navigate to the folder where
you saved the network driver le.
8 Double-click the network driver le icon and follow the instructions on screen.
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System setup
NOTE: Depending on the computer and its installed devices, the items listed
in this section may or may not be displayed.
Boot Sequence
Boot Sequence allows you to bypass the System Setup–dened boot device order
and boot directly to a specic device (for example: optical drive or hard drive). During
the Power-on Self Test (POST), when the Dell logo appears, you can:
• Access System Setup by pressing F2 key
• Bring up the one-time boot menu by pressing F12 key
The one-time boot menu displays the devices that you can boot from including the
diagnostic option. The boot menu options are:
• Removable Drive (if available)
• STXXXX Drive
NOTE: XXX denotes the SATA drive number.
• Optical Drive (if available)
• SATA Hard Drive (if available)
• Diagnostics
NOTE: Choosing Diagnostics, will display the ePSA diagnostics screen.
The boot sequence screen also displays the option to access the System Setup
screen.
Navigation keys
NOTE: For most of the System Setup options, changes that you make are
recorded but do not take eect until you restart the system.
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Keys Navigation
Up arrow Moves to the previous eld.
Down arrow Moves to the next eld.
Enter Selects a value in the selected eld (if applicable) or follow
the link in the eld.
Spacebar Expands or collapses a drop‐down list, if applicable.
Tab Moves to the next focus area.
NOTE: For the standard graphics browser only.
Esc Moves to the previous page until you view the main screen.
Pressing Esc in the main screen displays a message that
prompts you to save any unsaved changes and restarts the
system.
BIOS overview
CAUTION: Unless you are an expert computer user, do not change the
settings in the BIOS Setup program. Certain changes can make your
computer work incorrectly.
NOTE: Before you change BIOS Setup program, it is recommended that you
write down the BIOS Setup program screen information for future
reference.
Use the BIOS Setup program for the following purposes:
• Get information about the hardware installed in your computer, such as the
amount of RAM and the size of the hard drive.
• Change the system conguration information.
• Set or change a user-selectable option, such as the user password, type of hard
drive installed, and enabling or disabling base devices.
Entering BIOS setup program
1 Turn on (or restart) your computer.
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2 During POST, when the DELL logo is displayed, watch for the F2 prompt to
appear, and then press F2 immediately.
NOTE: The F2 prompt indicates that the keyboard is initialized. This
prompt can appear very quickly, so you must watch for it, and then
press F2. If you press F2 before the F2 prompt, this keystroke is lost. If
you wait too long and the operating system logo appears, continue to
wait until you see the desktop. Then, turn o your computer and try
again.
Enabling or disabling the USB in BIOS setup program
1 Turn on or restart your computer.
2 Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup
program.
The BIOS setup program is displayed.
3 On the left pane, select Settings → System Conguration → USB
Conguration.
The USB conguration is displayed on the right pane.
4 Select or clear the Enable External USB Port check box to enable or disable it
respectively.
5 Save the BIOS setup program settings and exit.
Identifying the storage drive in BIOS setup program
1 Turn on or restart your computer.
2 Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup
program.
A list of storage drives is displayed under Drives in the System Conguration
group.
Checking the system memory in BIOS setup program
1 Turn on or restart your computer.
2 Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup
program.
3 On the left pane, select Settings → General → System Information.
The memory information is displayed on the right pane.
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System setup options
NOTE: Depending on this computer and its installed devices, the items listed
in this section may or may not appear.
Table 5. System setup options—System information menu
General-System Information
System Information
BIOS Version Displays the BIOS version number.
Service Tag Displays the Service Tag of the computer.
Asset Tag Displays the Asset Tag of the computer.
Ownership Tag Displays the ownership tag of the computer.
Manufacture Date Displays the manufacture date of the computer.
Ownership Date Displays the ownership date of the computer.
Express Service Code Displays the express service code of the computer.
Memory Information
Memory Installed Displays the total computer memory installed.
Memory Available Displays the total computer memory available.
Memory Speed Displays the memory speed.
Memory Channel Mode Displays single or dual channel mode.
Memory Technology Displays the technology used for the memory.
DIMM A Size Displays the DIMM A memory size.
DIMM B Size Displays the DIMM B memory size.
Processor Information
Processor Type Displays the processor type.
Core Count Displays the number of cores on the processor.
Processor ID Displays the processor identication code.
Current Clock Speed Displays the current processor clock speed.
Minimum Clock Speed Displays the minimum processor clock speed.
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General-System Information
Maximum Clock Speed Displays the maximum processor clock speed.
Processor L2 Cache Displays the processor L2 Cache size.
Processor L3 Cache Displays the processor L3 Cache size.
HT Capable Displays whether the processor is HyperThreading
(HT) capable.
64-Bit Technology Displays whether 64-bit technology is used.
Device Information
M.2 SATA Displays the M.2 SATA SSD device information of
the computer.
M.2 PCIe SSD-0 Displays the M.2 PCIe SSD information of the
computer.
Video Controller Displays the video controller type of the computer.
dGPU Video Controller Displays the discrete graphics information of the
computer.
Video BIOS Version Displays the video BIOS version of the computer.
Video Memory Displays the video memory information of the
computer.
Panel Type Displays the Panel Type of the computer.
Native Resolution Displays the native resolution of the computer.
Audio Controller Displays the audio controller information of the
computer.
Wi-Fi Device Displays the wireless device information of the
computer.
Bluetooth Device Displays the bluetooth device information of the
computer.
Battery Information Displays the battery health information.
Boot Sequence
Boot Sequence Displays the boot sequence.
Boot List Option Displays the available boot options.
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General-System Information
Advanced Boot Options
Enable Legacy Option
ROMs
Enable or disable the Legacy Option ROMs.
Enable Attempt Legacy
Boot
Enable or disable Legacy Boot.
UEFI Boot Path Security Enable or disable the system to prompt the user to
enter the Admin password when booting a UEFI
boot path from the F12 boot menu.
Date/Time Displays the current date in MM/DD/YY format and
current time in HH:MM:SS AM/PM format.
Table 6. System setup options—System Conguration menu
System Conguration
SATA Operation Congure operating mode of the integrated SATA
hard drive controller.
Drives Enable or disable various drives on board.
SMART Reporting Enable or disable SMART Reporting during system
startup.
USB Conguration
Enable USB Boot Support Enable or disable booting from USB mass storage
devices such as external hard drive, optical drive,
and USB drive.
Enable External USB Port Enable or disable booting from USB mass storage
devices connected to external USB port.
USB PowerShare Enable or disable users to charge external devices,
such as phones and portable music players, using
the stored system battery power through the USB
PowerShare port on the notebook.
Audio Enable or disable the integrated audio controller.
Keyboard Illumination Enables you to choose the operating mode of the
keyboard illumination feature.
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System Conguration
Keyboard Backlight with
AC Power
When the backlight is enabled, if Fn+F10 keys are
pressed to disable the backlight, the backlight stays
o regardless of AC state.
Miscellaneous Devices Enable or disable various onboard devices.
Enable Camera Enable or disable the camera.
Table 7. System setup options—Video menu
Video
LCD Brightness Set the panel brightness independently for Battery
and AC power.
Table 8. System setup options—Security menu
Security
Admin Password Set, change, or delete the administrator password.
System Password Set, change, or delete the system password.
Strong Password Enable or disable strong passwords.
Password Conguration Control the minimum and maximum number of
characters allowed for Admin and System
passwords.
Password Bypass Bypass the System (Boot) Password and the
internal HDD password prompts during a system
restart.
Password Change Enable or disable changes to the System and Hard
Disk passwords when an administrator password is
set.
Non-Admin Setup
Changes
Determines whether changes to the setup option
are permitted when an administrator password is
set.
UEFI Capsule Firmware
Updates
Enable or disable BIOS updates through UEFI
capsule update packages.
PTT Security Enable or disable Platform Trust Technology (PTT)
visibility to the operating system.
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Security
Computrace(R) Enable or disable the BIOS module interface of the
optional Computrace(R) Service from Absolute
Software.
CPU XD Support Enable or disable the Execute Disable mode of the
Processor.
Admin Setup Lockout Enable to prevent users from entering Setup when
an Admin Password is set.
Master Password Lockout Disables the master password support. Hard Disk
passwords need to be cleared before changing the
setting.
Table 9. System setup options—Secure Boot menu
Secure Boot
Secure Boot Enable Enable or disable the secure boot feature.
Expert Key Management
Expert Key Management Enable or disable Expert Key Management.
Custom Mode Key
Management
Select the custom values for expert key
management.
Table 10. System setup options—Intel Software Guard Extensions menu
Intel Software Guard Extensions
Intel SGX Enable Enable or disable Intel Software Guard Extensions.
Enclave Memory Size Set the Intel Software Guard Extensions Enclave
Reserve Memory Size.
Performance
Multi Core Support Enable multiple cores.
Default: Enabled.
Intel SpeedStep Enable or disable Intel Speedstep Technology.
Default: Enabled.
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Intel Software Guard Extensions
NOTE: If enabled, the processor clock speed
and core voltage are adjusted dynamically
based on the processor load.
C-States Control Enable or disable additional processor sleep states.
Default: Enabled.
Intel TurboBoost Enable or disable Intel TurboBoost mode of the
processor.
Default: Enabled.
HyperThread control Enable or disable HyperThreading in the processor.
Default: Enabled.
Power Management
AC Behavior Enables the system to turn on automatically, when
AC power is supplied.
Enable Intel Speed Shift
Technology
Enable or disable Intel Speed Shift Technology.
Auto On Time Enable to set the computer to turn on automatically
every day or on a preselected date and time. This
option can be congured only if the Auto On Time is
set to Everyday, Weekdays or Selected Days.
Default: Disabled.
USB Wake Support Enable the USB devices to wake the computer from
Standby.
Peak Shift Enable or disable the minimal usage of AC power at
times of peak demand.
Primary Battery Charge
Conguration
Set the primary battery charge settings with a
preselected custom charge start and stop.
Default: Adaptive.
POST Behavior
Adapter Warnings Enable adapter warnings.
Default: Enabled.
Fn Lock Options Enable or disable the Fn lock mode.
Fastboot Enable to set the speed of the boot process.
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Intel Software Guard Extensions
Default: Thorough.
Extend BIOS POST Time Congure additional pre-boot delay.
Full Screen Logo Enable or disable to display full screen logo.
Warnings and Errors Congure the Warnings and Errors options which
causes the boot process to pause when warnings or
errors are detected, rather then stop, prompt and
wait for user input.
Prompt on Warnings and
Errors
Enable or disable Prompt on Warnings and Errors
Continue on Warnings Enable or disable Continue on Warnings
Continue on Warnings and
Errors
Enable or disable Continue on Warnings and Errors
Table 11. System setup options—Virtualization Support menu
Virtualization Support
Virtualization Specify whether a Virtual Machine Monitor (VMM)
can utilize the additional hardware capabilities
provided by Intel Virtualization Technology.
VT for Direct I/O Specify whether a Virtual Machine Monitor (VMM)
can utilize the additional hardware capabilities
provided by Intel Virtualization Technology for Direct
I/O.
Table 12. System setup options—Wireless menu
Wireless
Wireless Switch Determine which wireless devices can be controlled
by the Wireless Switch.
Wireless Device Enable Enable or disable internal wireless devices.
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Table 13. System setup options—Maintenance menu
Maintenance
Service Tag Display the system’s Service Tag.
Asset Tag Create a system Asset Tag.
BIOS Downgrade Control ashing of the system rmware to previous
revisions.
BIOS Recovery Enable the user to recover from certain corrupted
BIOS conditions from a recovery le on the user
primary hard drive or an external USB key.
Table 14. System setup options—System Logs menu
System Logs
BIOS Events Display BIOS events.
Thermal Events Display Thermal events.
Power Events Display Power events.
Table 15. System setup options—SupportAssist System Resolution menu
SupportAssist System Resolution
Auto OS Recovery
Threshold
Control the automatic boot ow for SupportAssist
System Resolution Console and for Dell OS
Recovery tool.
SupportAssist OS
Recovery
Enable or disable the boot ow for SupportAssist
OS Recovery tool in the even of certain system
errors.
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System and setup password
You can create a system password and a setup password to secure your computer.
Password type Description
System password Password that you must enter to log on to your system.
Setup password Password that you must enter to access and make changes
to the BIOS settings of your computer.
CAUTION: The password features provide a basic level of security for the
data on your computer.
CAUTION: Anyone can access the data stored on your computer if it is not
locked and left unattended.
NOTE: System and setup password feature is disabled.
Assigning a system password and setup
password
You can assign a new System Password only when the status is in Not Set.
To enter the system setup, press F2 immediately after a power-on or re-boot.
1 In the System BIOS or System Setup screen, select Security and press Enter.
The Security screen is displayed.
2 Select System Password and create a password in the Enter the new password
eld.
Use the following guidelines to assign the system password:
– A password can have up to 32 characters.
– The password can contain the numbers 0 through 9.
– Only lower case letters are valid, upper case letters are not allowed.
– Only the following special characters are allowed: space, (”), (+), (,), (-), (.),
(/), (;), ([), (\), (]), (`).
3 Type the system password that you entered earlier in the Conrm new
password eld and click OK.
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4 Press Esc and a message prompts you to save the changes.
5 Press Y to save the changes.
The computer reboots.
Deleting or changing an existing system and
or setup password
Ensure that the Password Status is Unlocked (in the System Setup) before
attempting to delete or change the existing System and/or Setup password. You
cannot delete or change an existing System or Setup password, if the Password
Status is Locked.
To enter the System Setup, press F2 immediately after a power-on or reboot.
1 In the System BIOS or System Setup screen, select System Security and press
Enter.
The System Security screen is displayed.
2 In the System Security screen, verify that Password Status is Unlocked.
3 Select System Password, alter or delete the existing system password and press
Enter or Tab.
4 Select Setup Password, alter or delete the existing setup password and press
Enter or Tab.
NOTE: If you change the System and/or Setup password, re-enter the
new password when promoted. If you delete the System and/or Setup
password, conrm the deletion when promoted.
5 Press Esc and a message prompts you to save the changes.
6 Press Y to save the changes and exit from System Setup.
The computer reboots.
Clearing CMOS settings
1 Remove the base cover.
2 Remove the battery.
3 Remove the coin-cell battery.
4 Wait for one minute.
5 Replace the coin-cell battery.
6 Replace the battery.
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Troubleshooting
Flashing the BIOS
You may need to ash (update) the BIOS when an update is available or when you
replace the system board.
Follow these steps to ash the BIOS:
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product support, enter the Service Tag of your computer, and then click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Select the operating system installed on your computer.
6 Scroll down the page and expand BIOS.
7 Click Download to download the latest version of the BIOS for your computer.
8 After the download is complete, navigate to the folder where you saved the BIOS
update le.
9 Double-click the BIOS update le icon and follow the instructions on the screen.
Flashing BIOS (USB key)
1 Follow the procedure from step 1 to step 7 in "Flashing the BIOS" to download
the latest BIOS setup program le.
2 Create a bootable USB drive. For more information see the knowledge base
article SLN143196 at www.dell.com/support.
3 Copy the BIOS setup program le to the bootable USB drive.
4 Connect the bootable USB drive to the computer that needs the BIOS update.
5 Restart the computer and press F12 when the Dell logo is displayed on the
screen.
6 Boot to the USB drive from the One Time Boot Menu.
7 Type the BIOS setup program lename and press Enter.
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8 The BIOS Update Utility appears. Follow the instructions on the screen to
complete the BIOS update.
Fixing a no-boot issue caused by USB-boot
support
Sometimes the computer does not boot to the operating system when USB devices
are connected to the computer during startup. This behavior occurs because the
computer is looking for bootable les in connected USB devices.
Either disconnect USB devices before booting or follow these steps to x the no-boot
issue.
1 Turn on or restart your computer.
2 Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup
program.
The BIOS setup program is displayed.
3 On the left pane, select Settings → System Conguration → USB
Conguration.
The USB conguration is displayed on the right pane.
4 Clear the Enable Boot Support check box to disable it.
5 Save the settings and exit.
Enhanced Pre-Boot System Assessment
(ePSA) diagnostics
CAUTION: Use the ePSA diagnostics to test only your computer. Using this
program with other computers may cause invalid results or error messages.
The ePSA diagnostics (also known as system diagnostics) performs a complete check
of your hardware. The ePSA is embedded with the BIOS and is launched by the BIOS
internally. The embedded system diagnostics provides a set of options for particular
devices or device groups allowing you to:
• Run tests automatically or in an interactive mode
• Repeat tests
• Display or save test results
• Run thorough tests to introduce additional test options to provide extra
information about the failed device(s)
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• View status messages that inform you if tests are completed successfully
• View error messages that inform you of problems encountered during testing
NOTE: Some tests for specic devices require user interaction. Always
ensure that you are present at the computer terminal when the diagnostic
tests are performed.
For more information, see Dell EPSA Diagnostic 3.0.
Running the ePSA diagnostics
1 Turn on your computer.
2 As the computer boots, press the F12 key as the Dell logo appears.
3 On the boot menu screen, select the Diagnostics option.
4 Click the arrow at the bottom left corner.
Diagnostics front page is displayed.
5 Click the arrow in the lower-right corner to go to the page listing.
The items detected are listed.
6 To run a diagnostic test on a specic device, press Esc and click Yes to stop the
diagnostic test.
7 Select the device from the left pane and click Run Tests.
8 If there are any issues, error codes are displayed.
Note the error code and validation number and contact Dell.
System diagnostic lights
Power and battery-status light
Indicates the power and battery-charge status.
Solid white — Power adapter is connected and the battery has more than 5 percent
charge.
Amber — Computer is running on battery and the battery has less than 5 percent
charge.
O
• Power adapter is connected and the battery is fully charged.
• Computer is running on battery and the battery has more than 5 percent charge.
• Computer is in sleep state, hibernation, or turned o.
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The power and battery-status light blinks amber along with beep codes indicating
failures.
For example, the power and battery-status light blinks amber two times followed by a
pause, and then blinks white three times followed by a pause. This 2,3 pattern
continues until the computer is turned o indicating no memory or RAM is detected.
The following table shows dierent power and battery-status light patterns and
associated problems.
Table 16. Diagnostics
Light pattern Problem description
2,1 CPU failure
2,2 System board: BIOS and ROM failure
2,3 No memory or RAM detected
2,4 Memory or RAM failure
2,5 Invalid memory installed
2,6 System board or chipset error
2,7 LCD failure
3,1 CMOS battery failure
3,2 PCI or video card or chip failure
3,3 Recovery image not found
3,4 Recovery image found but invalid
Camera status light: Indicates whether the camera is in use.
• Solid white — Camera is in use.
•O — Camera is not in use.
Caps Lock status light: Indicates whether Caps Lock is enabled or disabled.
• Solid white — Caps Lock enabled.
•O — Caps Lock disabled.
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Flea power release
Flea power is the residual static electricity that remains on the computer even after it
has been powered o and the battery has been removed. The following procedure
provides the instructions on how to conduct ea power release:
1 Turn o your computer.
2 Remove the base cover.
3 Press and hold the power button for 15 seconds to drain the ea power.
4 Replace the base cover.
5 Turn on your computer.
Wi-Fi power cycle
If your computer is unable to access the internet due to Wi-Fi connectivity issues a
Wi-Fi power cycle procedure may be performed. The following procedure provides the
instructions on how to conduct a Wi-Fi power cycle:
NOTE: Some ISPs (Internet Service Providers) provide a modem/router
combo device.
1 Turn o your computer.
2 Turn o the modem.
3 Turn o the wireless router.
4 Wait for 30 seconds.
5 Turn on the wireless router.
6 Turn on the modem.
7 Turn on your computer.
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Getting help and contacting Dell
Self-help resources
You can get information and help on Dell products and services using these self-help
resources:
Table 17. Self-help resources
Information about Dell products and
services
www.dell.com
Dell Help & Support app
Tips
Contact Support In Windows search, type Help and
Support, and press Enter.
Online help for operating system www.dell.com/support/windows
www.dell.com/support/linux
Troubleshooting information, user
manuals, setup instructions, product
specications, technical help blogs,
drivers, software updates, and so on.
www.dell.com/support
Dell knowledge base articles for a variety
of computer concerns. 1 Go to www.dell.com/support.
2 Type the subject or keyword in the
Search box.
3 Click Search to retrieve the related
articles.
Learn and know the following information
about your product:
• Product specications
• Operating system
See Me and My Dell at www.dell.com/
support/manuals.
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• Setting up and using your product
• Data backup
• Troubleshooting and diagnostics
• Factory and system restore
• BIOS information
To locate the Me and My Dell relevant to
your product, identify your product
through one of the following:
• Select Detect Product.
• Locate your product through the
drop-down menu under View
Products.
• Enter the Service Tag number or
Product ID in the search bar.
Contacting Dell
To contact Dell for sales, technical support, or customer service issues, see
www.dell.com/contactdell.
NOTE: Availability varies by country and product, and some services may
not be available in your country.
NOTE: If you do not have an active internet connection, you can nd
contact information on your purchase invoice, packing slip, bill, or Dell
product catalog.
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