Table of Contents
- XPS 15 Service Manual
- Before working inside your computer
- After working inside your computer
- Removing the base cover
- Replacing the base cover
- Removing the battery (half-length)
- Replacing the battery (half-length)
- Removing the battery (full-length)
- Replacing the battery (full-length)
- Removing the hard drive
- Replacing the hard drive
- Removing the solid-state drive (half-length)
- Replacing the solid-state drive (half-length)
- Removing the solid-state drive (full-length)
- Replacing the solid-state drive (full-length)
- Removing the speakers
- Replacing the speakers
- Removing the wireless card
- Replacing the wireless card
- Removing the fans
- Replacing the fans
- Removing the heat-sink assembly
- Replacing the heat-sink assembly
- Removing the memory modules
- Replacing the memory modules
- Removing the system board
- Replacing the system board
- Removing the audio daughter-board
- Replacing the audio daughter-board
- Removing the coin-cell battery
- Replacing the coin-cell battery
- Removing the keyboard
- Replacing the keyboard
- Removing the display assembly
- Replacing the display assembly
- Removing the power-adapter port
- Replacing the power-adapter port
- Removing the antenna cover
- Replacing the antenna cover
- Removing the display hinges
- Replacing the display hinges
- Removing the antenna module
- Replacing the antenna module
- Removing the palm-rest assembly
- Replacing the palm-rest assembly
- Downloading drivers
- System setup
- Troubleshooting
- Getting help and contacting Dell
DELL 9560 User Manual
Displayed below is the user manual for 9560 by DELL which is a product in the Notebooks category. This manual has pages.
Related Manuals
XPS 15
Service Manual
Computer Model: XPS 15–9560
Regulatory Model: P56F
Regulatory Type: P56F001
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make
better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or
loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
Copyright © 2016 - 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and
other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be
trademarks of their respective owners.
2017 - 11
Rev. A02
Contents
Before working inside your computer........................... 10
Before you begin .....................................................................................10
Safety instructions...................................................................................10
Recommended tools................................................................................. 11
Screw list................................................................................................. 12
After working inside your computer..............................14
Removing the base cover............................................. 15
Procedure................................................................................................ 15
Replacing the base cover..............................................18
Procedure................................................................................................ 18
Removing the battery (half-length).............................. 19
Prerequisites............................................................................................ 19
Procedure................................................................................................ 19
Replacing the battery (half-length).............................. 21
Procedure................................................................................................ 21
Post-requisites......................................................................................... 21
Removing the battery (full-length).............................. 22
Prerequisites............................................................................................22
Procedure................................................................................................22
3
Replacing the battery (full-length)...............................24
Procedure................................................................................................24
Post-requisites........................................................................................ 24
Removing the hard drive.............................................. 25
Prerequisites........................................................................................... 25
Procedure............................................................................................... 25
Replacing the hard drive.............................................. 30
Procedure............................................................................................... 30
Post-requisites........................................................................................ 30
Removing the solid-state drive (half-length)................ 31
Prerequisites............................................................................................ 31
Procedure................................................................................................ 31
Replacing the solid-state drive (half-length)................34
Procedure................................................................................................34
Post-requisites........................................................................................ 34
Removing the solid-state drive (full-length).................35
Prerequisites........................................................................................... 35
Procedure............................................................................................... 35
Replacing the solid-state drive (full-length).................38
Procedure............................................................................................... 38
Post-requisites........................................................................................ 38
Removing the speakers................................................39
Prerequisites........................................................................................... 39
Procedure............................................................................................... 39
4
Replacing the speakers.................................................41
Procedure................................................................................................ 41
Post-requisites......................................................................................... 41
Removing the wireless card......................................... 42
Prerequisites............................................................................................42
Procedure................................................................................................42
Replacing the wireless card..........................................44
Procedure................................................................................................44
Post-requisites........................................................................................ 45
Removing the fans....................................................... 46
Prerequisites........................................................................................... 46
Procedure............................................................................................... 46
Replacing the fans....................................................... 49
Procedure............................................................................................... 49
Post-requisites........................................................................................ 49
Removing the heat-sink assembly................................50
Prerequisites........................................................................................... 50
Procedure............................................................................................... 50
Replacing the heat-sink assembly................................ 52
Procedure............................................................................................... 52
Post-requisites........................................................................................ 52
Removing the memory modules...................................53
Prerequisites........................................................................................... 53
Procedure............................................................................................... 53
5
Replacing the memory modules................................... 55
Procedure............................................................................................... 55
Post-requisites........................................................................................ 56
Removing the system board.........................................58
Prerequisites........................................................................................... 58
Procedure............................................................................................... 59
Replacing the system board.........................................62
Procedure............................................................................................... 62
Post-requisites........................................................................................ 63
Removing the audio daughter-board............................ 64
Prerequisites........................................................................................... 64
Procedure............................................................................................... 64
Replacing the audio daughter-board............................ 66
Procedure............................................................................................... 66
Post-requisites........................................................................................ 66
Removing the coin-cell battery.................................... 67
Prerequisites............................................................................................67
Procedure................................................................................................67
Replacing the coin-cell battery.................................... 69
Procedure............................................................................................... 69
Post-requisites........................................................................................ 69
Removing the keyboard............................................... 70
Prerequisites............................................................................................70
Procedure................................................................................................70
6
Replacing the keyboard................................................73
Procedure................................................................................................73
Post-requisites........................................................................................ 73
Removing the display assembly.................................... 74
Prerequisites............................................................................................74
Procedure................................................................................................74
Replacing the display assembly.................................... 78
Procedure................................................................................................78
Post-requisites........................................................................................ 78
Removing the power-adapter port............................... 79
Prerequisites............................................................................................79
Procedure................................................................................................79
Replacing the power-adapter port................................ 81
Procedure................................................................................................ 81
Post-requisites......................................................................................... 81
Removing the antenna cover........................................82
Prerequisites............................................................................................82
Procedure............................................................................................... 83
Replacing the antenna cover........................................85
Procedure............................................................................................... 85
Post-requisites........................................................................................ 85
Removing the display hinges........................................86
Prerequisites........................................................................................... 86
Procedure................................................................................................87
7
Replacing the display hinges........................................ 89
Procedure............................................................................................... 89
Post-requisites........................................................................................ 89
Removing the antenna module.....................................90
Prerequisites........................................................................................... 90
Procedure............................................................................................... 90
Replacing the antenna module..................................... 92
Procedure............................................................................................... 92
Post-requisites........................................................................................ 92
Removing the palm-rest assembly............................... 93
Prerequisites............................................................................................93
Procedure............................................................................................... 93
Replacing the palm-rest assembly............................... 95
Procedure............................................................................................... 95
Post-requisites........................................................................................ 95
Downloading drivers.................................................... 96
Downloading the audio driver..................................................................96
Downloading the graphics driver............................................................. 96
Downloading the USB 3.0 driver..............................................................97
Downloading the Wi-Fi driver.................................................................. 97
Downloading the media-card reader driver.............................................. 97
Downloading the chipset driver...............................................................98
Downloading the network driver............................................................. 98
8
System setup............................................................. 100
Boot Sequence......................................................................................100
Navigation keys..................................................................................... 100
BIOS overview........................................................................................101
Entering BIOS setup program.................................................................101
System setup options............................................................................ 102
System and setup password...................................................................110
Assigning a system password and setup password...........................110
Deleting or changing an existing system and or setup password....... 111
Clearing forgotten passwords........................................................... 112
Clearing CMOS settings................................................................... 112
Real Time Clock (RTC) battery reset................................................ 112
Flashing BIOS (USB key).................................................................. 112
Troubleshooting...........................................................113
Flashing the BIOS...................................................................................113
Enhanced Pre-Boot System Assessment (ePSA) diagnostics.................113
Running the ePSA diagnostics..........................................................114
Diagnostics.............................................................................................114
Flea power release..................................................................................116
Wi-Fi power cycle...................................................................................116
Getting help and contacting Dell................................. 117
Self-help resources................................................................................. 117
Contacting Dell....................................................................................... 118
9
Before working inside your
computer
NOTE: The images in this document may dier from your computer
depending on the conguration you ordered.
Before you begin
1 Save and close all open les and exit all open applications.
2 Shut down your computer. Click Start → Power → Shut down.
NOTE: If you are using a dierent operating system, see the
documentation of your operating system for shut-down instructions.
3 Disconnect your computer and all attached devices from their electrical outlets.
4 Disconnect all attached network devices and peripherals, such as keyboard,
mouse, and monitor from your computer.
5 Remove any media card and optical disc from your computer, if applicable.
Safety instructions
Use the following safety guidelines to protect your computer from potential damage
and ensure your personal safety.
WARNING: Before working inside your computer, read the safety
information that shipped with your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
WARNING: Disconnect all power sources before opening the computer
cover or panels. After you nish working inside the computer, replace all
covers, panels, and screws before connecting to the electrical outlet.
CAUTION: To avoid damaging the computer, ensure that the work surface is
at and clean.
10
CAUTION: To avoid damaging the components and cards, handle them by
their edges, and avoid touching pins and contacts.
CAUTION: You should only perform troubleshooting and repairs as
authorized or directed by the Dell technical assistance team. Damage due to
servicing that is not authorized by Dell is not covered by your warranty. See
the safety instructions that shipped with the product or at www.dell.com/
regulatory_compliance.
CAUTION: Before touching anything inside your computer, ground yourself
by touching an unpainted metal surface, such as the metal at the back of
the computer. While you work, periodically touch an unpainted metal surface
to dissipate static electricity, which could harm internal components.
CAUTION: When you disconnect a cable, pull on its connector or on its pull
tab, not on the cable itself. Some cables have connectors with locking tabs
or thumb-screws that you must disengage before disconnecting the cable.
When disconnecting cables, keep them evenly aligned to avoid bending any
connector pins. When connecting cables, ensure that the ports and
connectors are correctly oriented and aligned.
CAUTION: Press and eject any installed card from the media-card reader.
Recommended tools
The procedures in this document may require the following tools:
• Phillips screwdriver #0
• Phillips screwdriver #1
• Torx #5 (T5) screwdriver
• Plastic scribe
11
Screw list
The following table provides the list of screws that are used for securing dierent
components to the computer.
Table 1. Screw list
Component Secured to Screw type Quantity Screw image
Base cover Palm-rest
assembly
M2x3 T5 10
System badge Palm-rest
assembly
M2x8 2
Battery (half-
length)
Palm-rest
assembly
M2x4 4
Battery (full-
length)
Palm-rest
assembly
M2x4 7
Hard-drive
cage
Hard-drive
assembly
M2x4 4
Solid-state
drive (half-
length)
System board M2x3 1
Solid-state
drive
Solid-state
drive bracket
M2x2 1
Solid-state
drive (full-
length)
System board M2x3 1
Speakers Palm-rest
assembly
M2x2 4
Fan System board M2x4 4
12
Component Secured to Screw type Quantity Screw image
Heat-sink
assembly
System board M2x3 5/4
Display-cable
bracket
System board M2x2 1
System board Palm-rest
assembly
M2x4 5
Audio
daughter-board
System board M2x3 2
Keyboard Palm-rest
assembly
M1.6x1.5 31
Display hinges Palm-rest
assembly
M2.5x5 6
Power-adapter
port
Palm-rest
assembly
M2x3 1
Antenna
module
Display
assembly
M2x4 4
13
After working inside your
computer
CAUTION: Leaving stray or loose screws inside your computer may severely
damage your computer.
1 Replace all screws and ensure that no stray screws remain inside your computer.
2 Connect any external devices, peripherals, or cables you removed before working
on your computer.
3 Replace any media cards, discs, or any other parts that you removed before
working on your computer.
4 Connect your computer and all attached devices to their electrical outlets.
5 Turn on your computer.
14
Removing the base cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Close the display, and turn the computer over.
2 Turn the system badge over and remove the two screws (M2x8) that secure the
base cover to the palm-rest assembly.
15
3 Remove the 10 screws (M2x3 T5) that secure the base cover to the palm-rest
assembly.
Figure 1. Removing the base cover
1base cover 2 system badge
3 screws (12)
16
4 Using a plastic scribe, gently pry the base cover o the palm-rest assembly.
Figure 2. Prying the base cover o the computer base
1 base cover
17
Replacing the base cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Place the base cover on the palm-rest assembly and snap it into place.
2 Replace the 10 screws (M2x3 T5) that secure the system badge to the palm-
rest assembly.
3 Replace the two screws (M2x8) that secure the base cover to the palm-rest
assembly.
4 Turn the system badge over, and snap it into place.
5 Turn the computer over.
18
Removing the battery (half-
length)
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
Remove the base cover.
Procedure
1 Remove the four screws (M2x4) that secure the battery to the palm-rest
assembly.
2 Disconnect the battery cable from the system board.
19
3 Lift the battery o the palm-rest assembly.
Figure 3. Removing the battery
1 battery cable 2 screws (4)
3 battery 4 palm-rest assembly
4 Turn the computer over, open the display, and press the power button for ve
seconds to ground the system board.
20
Replacing the battery (half-
length)
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the screw holes on the battery with the screw holes on the palm-rest
assembly.
2 Replace the four screws (M2x4) that secure the battery to the palm-rest
assembly.
3 Connect the battery cable to the system board.
Post-requisites
Replace the base cover.
21
Removing the battery (full-
length)
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
Remove the base cover.
Procedure
1 Remove the seven screws (M2x4) that secure the battery to the palm-rest
assembly.
2 Disconnect the battery cable from the system board.
22
3 Lift the battery o the palm-rest assembly.
Figure 4. Removing the battery
1 palm-rest assembly 2 battery cable
3 screws (7) 4 battery
4 Turn the computer over, open the display, and press the power button for ve
seconds to ground the system board.
23
Replacing the battery (full-
length)
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the screw holes on the battery with the screw holes on the palm-rest
assembly.
2 Replace the seven screws (M2x4) that secure the battery to the palm-rest
assembly.
3 Connect the battery cable to the system board.
Post-requisites
Replace the base cover.
24
Removing the hard drive
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Hard drives are fragile. Exercise care when handling the hard
drive.
CAUTION: To avoid data loss, do not remove the hard drive while the
computer is in sleep or on state.
Prerequisites
1 Remove the base cover.
2 Remove the battery (half-length).
Procedure
1 Remove the four screws (M2x4) that secure the hard-drive cage to the palm-
rest assembly.
25
2 Lift the hard-drive cage o the hard-drive assembly.
Figure 5. Removing the hard-drive cage
1 screws (4) 2 hard-drive cage
3 hard-drive assembly
3 Using the pull tab disconnect the hard-drive cable from the system board.
26
4 Lift the hard-drive assembly o the palm-rest assembly.
Figure 6. Disconnecting the hard-drive cable from the system board
1 pull tab 2 hard-drive assembly
27
5 Disconnect the hard-drive interposer from the hard-drive assembly.
Figure 7. Disconnecting the hard-drive interposer from the hard-drive assembly
1 hard-drive assembly 2 hard-drive interposer
28
6 Remove the hard-drive covers away from the hard drive.
Figure 8. Removing the hard-drive cover
1 hard-drive covers (2) 2 hard drive
29
Replacing the hard drive
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Hard drives are fragile. Exercise care when handling the hard
drive.
Procedure
1 Replace the hard-drive covers on the hard drive.
2 Connect the hard-drive interposer to the hard-drive assembly.
3 Place the hard-drive assembly on the palm-rest assembly.
4 Connect the hard-drive cable to the system board.
5 Align the screw holes on the hard-drive cage with the screw holes on the hard-
drive assembly.
6 Replace the four screws (M2x4) screws that secure the hard-drive cage to the
palm-rest assembly.
Post-requisites
1 Replace the battery (half-length).
2 Replace the base cover.
30
Removing the solid-state drive
(half-length)
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery (half-length) or the battery (full-length).
Procedure
1 Remove the screw (M2x3) that secures the solid-state drive assembly to the
system board.
31
2 Lift and slide the solid-state drive assembly from the system board.
Figure 9. Removing the solid-state drive assembly
1screw 2 solid-state drive assembly
3 solid-state drive slot 4 system board
32
3 Turn the solid-state drive assembly over, then remove the screw (M2x2) that
secures the solid-state drive to the solid-state drive bracket.
Figure 10. Removing the solid-state drive bracket
1 solid-state drive bracket 2 screw
3 solid-state drive
4 Lift the solid-state drive o the solid-state drive bracket.
33
Replacing the solid-state drive
(half-length)
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the screw hole on the solid-state drive bracket with the screw hole on the
solid-state drive.
2 Replace the screw (M2x2) that secures the solid-state drive to the solid-state
drive bracket.
3 Align the notches on the solid-state drive assembly with the tabs in the solid-
state drive slot.
4 Slide the solid-state drive assembly at an angle into the solid-state drive slot.
5 Press the other end of the solid-state drive down and replace the screw (M2x3)
that secures the solid-state drive to the system board.
Post-requisites
1 Replace the battery (half-length) or the battery (full-length).
2 Replace the base cover.
34
Removing the solid-state drive
(full-length)
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery (half-length) or the battery (full-length).
Procedure
1 Remove the screw (M2x3) that secures the solid-state drive to the system
board.
35
2 Lift and slide the solid-state drive from the system board.
Figure 11. Removing the solid-state drive
1screw 2 thermal pad
3 solid-state drive slot 4 solid-state drive
36
3 Peel the thermal pad o the solid-state drive.
Figure 12. Removing the thermal pad
1 thermal pad 2 solid-state drive
37
Replacing the solid-state drive
(full-length)
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Adhere the thermal pad to the solid-state drive.
2 Slide the solid-state drive at an angle into the solid-state drive slot.
3 Press the other end of the solid-state drive down and replace the screw (M2x3)
that secures the solid-state drive to the system board.
Post-requisites
1 Replace the battery (half-length) or the battery (full-length).
2 Replace the base cover.
38
Removing the speakers
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery (half-length) or the battery (full-length).
Procedure
1 Disconnect the speaker cable from the audio daughter-board.
2 Note the speaker-cable routing and remove the cable from the routing guides.
3 Remove the four screws (M2x2) that secure the speakers to the palm-rest
assembly.
39
4 Lift the speakers, along with the speaker cable, o the palm-rest assembly.
Figure 13. Removing the speakers
1speaker cable 2 screws (4)
3 speakers (2) 4 palm-rest assembly
40
Replacing the speakers
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Using the alignment posts, place the speakers on the palm-rest assembly.
2 Replace the four screws (M2x2) that secure the speakers to the palm-rest
assembly.
3 Route the speaker cables through the routing guides on the palm-rest assembly.
4 Connect the speaker cable to the audio daughter-board.
Post-requisites
1 Replace the battery (half-length) or the battery (full-length).
2 Replace the base cover.
41
Removing the wireless card
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery (half-length) or the battery (full-length).
Procedure
1 Loosen the captive screw that secures the wireless-card bracket to the wireless
card.
2 Lift the wireless-card bracket o the wireless card.
3 Disconnect the antenna cables from the wireless card.
42
4 Slide and remove the wireless card out of the wireless-card slot.
Figure 14. Removing the wireless card
1captive screw 2 wireless-card bracket
3 wireless card 4 antenna cables (2)
43
Replacing the wireless card
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
CAUTION: To avoid damage to the wireless card, do not place any cables
under it.
1 Align the notch on the wireless card with the tab on the wireless-card slot and
slide the card into the slot.
2 Connect the antenna cables to the wireless card. The following table provides
the antenna-cable color scheme for the wireless card supported by your
computer:
Table 2. Antenna-cable color scheme
Connectors on the wireless
card
Antenna-cable color
Main (white triangle) White
Auxiliary (black triangle) Black
3 Align the screw hole on the wireless-card bracket with the screw-hole on the
wireless card.
44
4 Tighten the captive screw that secures the wireless-card bracket to the wireless
card.
Figure 15. Replacing the wireless card
1wireless card 2 antenna cables (2)
3 captive screw 4 wireless-card bracket
Post-requisites
1 Replace the battery (half-length) or the battery (full-length).
2 Replace the base cover.
45
Removing the fans
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery (half-length) or the battery (full-length).
Procedure
1 Remove the two screws (M2x4) that secure the video fan (JFAN_2) to the
system board.
2 Disconnect the touch-screen cable (optional) from the system board.
NOTE: The touch-screen cable is available only on laptop congurations
with touch displays.
3 Peel o the tape that secures the touch-screen cable (optional) to the video fan
(JFAN_2).
4 Note the routing of the touch-screen cable and remove the cable from the
routing guides on the video fan (JFAN_2).
5 Disconnect the video fan (JFAN_2) cable from the system board.
46
6 Lift the video fan (JFAN_2) away from the palm-rest assembly.
Figure 16. Removing the video fan
1routing guide 2 touch-screen cable (optional)
3 tape 4 fan cable
5 video fan (JFAN_2) 6 screws (2)
7 Remove the two screws (M2x4) that secure the processor fan (JFAN_1) to the
system board.
8 Note the routing of the display cable and remove the cable from the processor
fan (JFAN_1).
9 Disconnect the processor fan (JFAN_1) cable from the system board.
47
10 Lift the processor fan (JFAN_1) away from the palm-rest assembly.
Figure 17. Removing the processor fan
1routing guide 2 display cable
3 fan cable 4 processor fan (JFAN_1)
5 screws (2)
48
Replacing the fans
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the screw holes on the processor fan (JFAN_1) with the screw holes on the
palm-rest assembly.
2 Connect the processor fan (JFAN_1) cable to the system board.
3 Route the display cable through the routing guides on the processor fan
(JFAN_1).
4 Replace the two screws (M2x4) that secure the processor fan (JFAN_1) to the
system board.
5 Align the screw holes on the video fan (JFAN_2) with the screw holes on the
palm-rest assembly.
6 Connect the video fan (JFAN_2) cable to the system board.
7 Route the touch-screen cable (optional) through the routing guides on the video
fan (JFAN_2).
8 Adhere the tape that secures the touch-screen cable (optional) to the video fan
(JFAN_2).
9 Connect the display cable to the system board.
10 Replace the two screws (M2x4) that secure the video fan (JFAN_2) to the
system board.
Post-requisites
1 Replace the battery (half-length) or the battery (full-length).
2 Replace the base cover.
49
Removing the heat-sink assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
WARNING: The heat sink may become hot during normal operation. Allow
sucient time for the heat sink to cool before you touch it.
CAUTION: For maximum cooling of the processor, do not touch the heat
transfer areas on the heat sink. The oils in your skin can reduce the heat
transfer capability of the thermal grease.
Prerequisites
1 Remove the base cover.
2 Remove the battery (half-length) or the battery (full-length).
Procedure
1 Remove the ve screws (M2x3) that secure the heat-sink assembly to the
system board.
NOTE: Depending on the conguration ordered, some congurations
may have four screws (M2x3).
50
2 Lift the heat-sink assembly o the system board.
Figure 18. Removing the heat-sink assembly
1 heat-sink assembly 2 screws (5/4)
51
Replacing the heat-sink assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Incorrect alignment of the heat sink can damage the system
board and processor.
NOTE: The original thermal grease can be reused if the original system
board and fan are reinstalled together. If either the system board or the fan
is replaced, use the thermal pad provided in the kit to ensure that thermal
conductivity is achieved.
Procedure
1 Align the screw holes on the heat-sink assembly with the screw holes on the
system board.
2 Replace the ve screws (M2x3) that secure the heat-sink assembly to the
system board.
NOTE: Depending on the conguration ordered, some congurations
may have four screws (M2x3).
Post-requisites
1 Replace the battery (half-length) or the battery (full-length).
2 Replace the base cover.
52
Removing the memory modules
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery (half-length) or the battery (full-length).
Procedure
1 Using your ngertips, spread apart the securing clips on each end of the
memory-module slot until the memory module pops up.
53
2 Slide and remove the memory module from the memory-module slot.
Figure 19. Removing the memory modules
1memory module 2 securing clips (2)
3 memory-module slot
54
Replacing the memory modules
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the notch on the memory module with the tab on the memory-module slot.
55
2 Slide the memory module rmly into the slot at an angle and gently press the
memory module down until it clicks into place.
NOTE: If you do not hear the click, remove the memory module and
reinstall it.
Figure 20. Replacing the memory modules
1memory module 2 notch
3 tab 4 memory-module slot
5 securing clips
Post-requisites
1 Replace the battery (half-length) or the battery (full-length).
56
Removing the system board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
NOTE: Your computer’s Service Tag is stored in the system board. You must
enter the Service Tag in the BIOS setup program after you replace the
system board.
NOTE: Replacing the system board removes any changes you have made to
the BIOS using the BIOS setup program. You must make the appropriate
changes again after you replace the system board.
NOTE: Before disconnecting the cables from the system board, note the
location of the connectors so that you can reconnect the cables correctly
after you replace the system board.
Prerequisites
NOTE: Remove the SD card before removing the system board to avoid
damage to the SD card.
1 Remove the base cover.
2 Remove the battery (half-length) or the battery (full-length).
3 Remove the wireless card.
4 Follow the procedure from step 1 to step 4 in “Removing the hard drive”.
5 Remove the solid-state drive (half-length) or the solid-state drive (full-length).
6 Remove the fans.
7 Remove the heat-sink assembly.
8 Remove the memory modules.
58
Procedure
NOTE: The touch-screen cable is available only on laptop congurations
with touch displays.
1 Remove the screw (M2x2) that secures the display-cable bracket to the system
board.
2 Lift the solid-state drive bracket to access the display cable.
3 Disconnect the display cable from the system board.
Figure 21. Disconnecting the display cable
1display-cable bracket 2 screw
3 display cable
4 Disconnect the power-adapter port cable, speaker cable, keyboard-control board
cable, touch-pad cable and ngerprint reader cable from the system board.
59
5 Peel o the tape and disconnect the touch-screen cable from the system board.
Figure 22. Disconnecting the cables
1power-adapter port cable 2 speaker cable
3 keyboard-control board cable 4 touch-pad cable
5ngerprint reader cable 6 touch-screen cable (optional)
7 tape
6 Remove the ve screws (M2x4) that secure the system board to the palm-rest
assembly.
60
7 Lift the system board o the palm-rest assembly.
CAUTION: Hold the system board from the center. The circuitry on the
sides is delicate and can be easily damaged if the system board is held
in any other way.
Figure 23. Removing the system board
1system board 2 screws (5)
3 palm-rest assembly
61
Replacing the system board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
NOTE: Your computer’s Service Tag is stored in the system board. You must
enter the Service Tag in the BIOS setup program after you replace the
system board.
NOTE: Replacing the system board removes any changes you have made to
the BIOS using the BIOS setup program. You must make the appropriate
changes again after you replace the system board.
Procedure
CAUTION: Hold the system board from the center. The circuitry on the sides
is delicate and can be easily damaged if the system board is held in any
other way.
1 Align the screw holes on the system board with the screw holes on the palm-rest
assembly.
2 Replace the ve screws (M2x4) that secure the system board to the palm-rest
assembly.
3 Adhere the tape and connect the touch-screen cable to the system board.
4 Connect the power-adapter port cable, speaker cable, keyboard-control board
cable, touch-pad cable and ngerprint reader to the system board.
5 Connect the display cable to the system board.
6 Align the screw hole on the display-cable bracket with the screw hole on the
system board.
7 Replace the screw (M2x2) that secures the display-cable bracket to the system
board.
62
Post-requisites
1 Replace the memory modules.
2 Replace the heat-sink assembly.
3 Replace the fans.
4 Replace the solid-state drive (half-length) or the solid-state drive (full-length).
5 Follow the procedure from step 3 to step 6 in “Replacing the hard drive”.
6 Replace the wireless card.
7 Replace the battery (half-length) or the battery (full-length).
8 Replace the base cover.
63
Removing the audio daughter-
board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery (half-length) or the battery (full-length).
3 Remove the wireless card.
4 Follow the procedure from step 1 to step 4 in “Removing the hard drive”.
5 Remove the solid-state drive (half-length) or the solid-state drive (full-length).
6 Remove the fans.
7 Remove the heat-sink assembly.
8 Remove the memory modules.
9 Remove the system board.
Procedure
1 Remove the two screws (M2x3) that secures the audio daughter-board to the
system board.
64
2 Lift the audio daughter-board o the system board and turn the audio daughter-
board over.
Figure 24. Removing the audio daughter-board
1screws (2) 2 audio daughter-board
65
Replacing the audio daughter-
board
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Turn the audio daughter-board over and place the audio daughter-board into the
slot on the system board.
2 Replace the screw (M2x3) that secures the audio daughter-board to the system
board.
Post-requisites
1 Replace the system board.
2 Replace the memory modules.
3 Replace the heat-sink assembly.
4 Replace the fans.
5 Replace the solid-state drive (half-length) or the solid-state drive (full-length).
6 Follow the procedure from step 3 to step 6 in “Replacing the hard drive”.
7 Replace the wireless card.
8 Replace the battery (half-length) or the battery (full-length).
9 Replace the base cover.
66
Removing the coin-cell battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
CAUTION: Removing the coin-cell battery resets the BIOS setup program’s
settings to default. It is recommended that you note the BIOS setup
program’s settings before removing the coin-cell battery.
Prerequisites
1 Remove the base cover.
2 Remove the battery (half-length) or the battery (full-length).
3 Remove the wireless card.
4 Follow the procedure from step 1 to step 4 in “Removing the hard drive”.
5 Remove the solid-state drive (half-length) or the solid-state drive (full-length).
6 Remove the fans.
7 Remove the heat-sink assembly.
8 Remove the memory modules.
9 Remove the system board.
Procedure
1 Turn the system board over.
2 Disconnect the coin-cell battery cable from the system board.
67
3 Note the location of the coin-cell battery and pry it o the system board.
Figure 25. Removing the coin-cell battery
1 coin-cell battery 2 coin-cell battery cable
3 system board
68
Replacing the coin-cell battery
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Adhere the coin-cell battery to the system board.
2 Connect the coin-cell battery cable to the system board.
3 Turn the system board over.
Post-requisites
1 Replace the system board.
2 Replace the memory modules.
3 Replace the heat-sink assembly.
4 Replace the fans.
5 Replace the solid-state drive (half-length) or the solid-state drive (full-length).
6 Follow the procedure from step 3 to step 6 in “Replacing the hard drive”.
7 Replace the wireless card.
8 Replace the battery (half-length) or the battery (full-length).
9 Replace the base cover.
69
Removing the keyboard
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery (half-length) or the battery (full-length).
3 Follow the procedure from step 1 to step 4 in “Removing the hard drive”.
4 Remove the system board.
Procedure
1 Open the latches and disconnect the keyboard cable and keyboard-backlight
cable from the keyboard-controls board.
70
2 Lift up the Mylar to access the screws that secure the keyboard to the palm-rest
assembly.
NOTE: All new keyboards will be shipped with the Mylar. Do not peel o
the Mylar.
Figure 26. Disconnecting the keyboard and keyboard-backlight cable
1Mylar 2 keyboard cable
3 latches (2) 4 keyboard-backlight cable
3 Remove the 31 screws (M1.6x1.5) that secure the keyboard to the palm-rest
assembly.
71
4 Lift the keyboard o the palm-rest assembly.
Figure 27. Removing the screws from the keyboard
1 screws (31) 2 keyboard
3 palm-rest assembly
72
Replacing the keyboard
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the screw holes on the keyboard with the screw holes on the palm-rest
assembly.
2 Replace the 31 screws (M1.6x1.5) that secure the keyboard to the palm-rest
assembly.
3 Adhere the Mylar to the screws that secure the keyboard to the palm-rest
assembly.
4 Connect the keyboard cable and keyboard-backlight cable to the keyboard-
controls board.
Post-requisites
1 Replace the system board.
2 Follow the procedure from step 3 to step 6 in “Replacing the hard drive”.
3 Replace the battery (half-length) or the battery (full-length).
4 Replace the base cover.
73
Removing the display assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery (half-length) or the battery (full-length).
3 Remove the wireless card.
Procedure
NOTE: The touch-screen cable is available only on laptop congurations
with touch displays.
1 Remove the screw (M2x2) that secures the display-cable bracket to the system
board.
2 Disconnect the touch-screen cable and display cable from the system board.
74
3 Peel o the tape and remove the touch-screen cable from the routing guides on
the fan.
Figure 28. Disconnecting the cables
1touch-screen cable (optional) 2 tape
3 display-cable bracket 4 screw
5 display cable
4 Turn the computer over and open the display at an angle of 90 degrees.
5 Rotate the computer and place it on the edge of the table in a position that
allows access to the screws on the display hinges.
6 Remove the six screws (M2.5x5) that secure the display hinges to the palm-rest
assembly.
75
7 Carefully lift the display assembly from the palm-rest assembly
Figure 29. Removing the screws that secure the display hinges to palm-rest
assembly
1palm-rest assembly 2 screws (6)
3 display hinges (2) 4 display assembly
76
8 Carefully place the display assembly on a clean, at surface.
Figure 30. Display assembly
1 display assembly
77
Replacing the display assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Place the palm-rest assembly at the edge of the table with the speakers facing
away from the edge.
2 Align the screw holes on the palm-rest assembly with the screw holes on the
display hinges.
3 Replace the six screws (M2.5x5) that secure the display hinges to the palm-rest
assembly.
4 Adhere the tape and route the touch-screen cable (optional) through the routing
guides on the fan.
5 Connect the touch-screen cable and display cable to the system board.
NOTE: The touch-screen cable is available only on laptop congurations
with touch displays.
6 Replace the screw (M2x2) that secures the display-cable bracket to the system
board.
Post-requisites
1 Replace the wireless card.
2 Replace the battery (half-length) or the battery (full-length).
3 Replace the base cover.
78
Removing the power-adapter
port
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery (half-length) or the battery (full-length).
3 Remove the display assembly.
Procedure
1 Disconnect the power-adapter port cable from the system board.
2 Remove the screw (M2x3) that secures the power-adapter port to the palm-rest
assembly.
79
3 Lift the power-adapter port along with its cable, o the palm-rest assembly.
Figure 31. Removing the power-adapter port
1screw 2 power-adapter port
3 power-adapter port cable
80
Replacing the power-adapter
port
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Place the power-adapter port into the slot on the palm-rest assembly.
2 Route the power-adapter port cable through its routing guides on the palm-rest
assembly.
3 Replace the screw (M2x3) that secures the power-adapter port to the palm-rest
assembly.
4 Connect the power-adapter port cable to the system board.
Post-requisites
1 Replace the display assembly.
2 Replace the battery (half-length) or the battery (full-length).
3 Replace the base cover.
81
Removing the antenna cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
1 Remove the base cover.
2 Remove the battery (half-length) or the battery (full-length).
3 Remove the wireless card.
4 Remove the display assembly.
82
Procedure
1 Carefully turn the display hinges at an angle.
Figure 32. Turning the display hinge
1 display assembly 2 display hinges (2)
83
2 Slide and lift the antenna cover away from the display assembly.
Figure 33. Removing the antenna cover
1 display assembly 2 antenna cover
84
Replacing the antenna cover
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Replace the antenna cover on the display assembly.
2 Turn the display hinges to the normal position.
Post-requisites
1 Replace the display assembly.
2 Replace the wireless card.
3 Replace the battery (half-length) or the battery (full-length).
4 Replace the base cover.
85
Removing the display hinges
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
NOTE: These instructions are applicable only for laptops with a non-
touchscreen display.
1 Remove the base cover.
2 Remove the battery (half-length) or the battery (full-length).
3 Remove the wireless card.
4 Remove the display assembly.
5 Remove the antenna cover.
86
Procedure
1 Peel o the tape to access the screws on the display hinges.
Figure 34. Peeling the tape
1tape 2 display hinges (2)
2 Remove the six screws (M2.5x5) that secure the display hinges to the display
assembly.
87
3 Carefully lift the display hinges o the display assembly.
Figure 35. Removing the display hinges
1 screws (6) 2 display hinges (2)
88
Replacing the display hinges
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the screw holes on the display hinges with the screw holes on the display
assembly.
2 Replace the six screws (M2.5x5) that secure the display hinges to the display
assembly.
3 Adhere the tape to the display hinges.
Post-requisites
1 Replace the antenna cover.
2 Replace the display assembly.
3 Replace the wireless card.
4 Replace the battery (half-length) or the battery (full-length).
5 Replace the base cover.
89
Removing the antenna module
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
NOTE: These instructions are applicable only for laptops with a non-
touchscreen display.
1 Remove the base cover.
2 Remove the battery (half-length) or the battery (full-length).
3 Remove the wireless card.
4 Remove the display assembly.
5 Remove the antenna cover.
Procedure
1 Peel the tape that covers the antenna cables.
2 Remove the four screws (M2x4) that secure the antenna module to the display
assembly.
90
3 Lift the antenna module away from the display assembly.
Figure 36. Removing the antenna module
1tape 2 antenna cable
3 screws (4) 4 antenna module
5 display assembly
91
Replacing the antenna module
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
1 Align the screw holes on the antenna module with the screw holes on the display
assembly.
2 Replace the four screws (M2x4) that secure the antenna module to the display
assembly.
3 Adhere the tape that covers the antenna cable.
Post-requisites
1 Replace the antenna cover.
2 Replace the display assembly.
3 Replace the wireless card.
4 Replace the battery (half-length) or the battery (full-length).
5 Replace the base cover.
92
Removing the palm-rest
assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Prerequisites
NOTE: Remove the SD card before removing the palm-rest assembly to
avoid damage to the SD card.
1 Remove the base cover.
2 Remove the battery (half-length) or the battery (full-length).
3 Remove the memory modules.
4 Follow the procedure from step 1 to step 4 in “Removing the hard drive”.
5 Remove the solid-state drive (half-length) or the solid-state drive (full-length).
6 Remove the wireless card.
7 Remove the speakers.
8 Remove the heat-sink assembly.
9 Remove the fans.
10 Remove the display assembly.
11 Remove the power-adapter port.
12 Remove the system board.
13 Remove the keyboard.
Procedure
After performing the steps in the prerequisites we are left with the palm-rest
assembly.
93
Figure 37. Removing the palm-rest assembly
1 palm-rest assembly
94
Replacing the palm-rest
assembly
WARNING: Before working inside your computer, read the safety
information that shipped with your computer and follow the steps in Before
working inside your computer. After working inside your computer, follow
the instructions in After working inside your computer. For more safety best
practices, see the Regulatory Compliance home page at www.dell.com/
regulatory_compliance.
Procedure
Place the palm-rest assembly on a clean and at surface.
Post-requisites
1 Replace the keyboard.
2 Replace the system board.
3 Replace the power-adapter port.
4 Replace the display assembly.
5 Replace the fans.
6 Replace the heat-sink assembly.
7 Replace the speakers.
8 Replace the wireless card.
9 Replace the solid-state drive (half-length) or the solid-state drive (full-length).
10 Follow the procedure from step 3 to step 6 in “Replacing the hard drive”.
11 Replace the memory modules.
12 Replace the battery (half-length) or the battery (full-length).
13 Replace the base cover.
95
Downloading drivers
Downloading the audio driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product Support, enter the Service Tag of your computer, and then click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & Downloads → Find it myself.
5 Scroll down the page and expand Audio.
6 Click Download to download the audio driver for your computer.
7 After the download is complete, navigate to the folder where you saved the
audio driver le.
8 Double-click the audio driver le icon and follow the instructions on the screen to
install the driver.
Downloading the graphics driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product Support, enter the Service Tag of your computer, and then click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Scroll down the page and expand Video.
6 Click Download to download the graphics driver for your computer.
7 After the download is complete, navigate to the folder where you saved the
graphics driver le.
8 Double-click the graphics driver le icon and follow the instructions on the
screen to install the driver.
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Downloading the USB 3.0 driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product Support, enter the Service Tag of your computer, and then click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & Downloads → Find it myself.
5 Scroll down the page and expand Chipset.
6 Click Download to download the USB 3.0 driver for your computer.
7 After the download is complete, navigate to the folder where you saved USB 3.0
driver le.
8 Double-click the USB 3.0 driver le icon and follow the instructions on screen to
install the driver.
Downloading the Wi-Fi driver
1 Turn on the computer.
2 Go to www.dell.com/support.
3 Click Product support, enter the Service Tag of your computer, and then click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Scroll down the page and expand Network.
6 Click Download to download the Wi-Fi driver for your computer.
7 After the download is complete, navigate to the folder where you saved the Wi-
Fi driver le.
8 Double-click the driver le icon and follow the instructions on the screen.
Downloading the media-card reader driver
1 Turn on your computer.
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2 Go to www.dell.com/support.
3 Click Product support, enter the Service Tag of your computer, and then click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Scroll down the page and expand Chipset.
6 Click Download to download the media-card reader driver for your computer.
7 After the download is complete, navigate to the folder where you saved the card
reader driver le.
8 Double-click the card reader driver le icon and follow the instructions on the
screen.
Downloading the chipset driver
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product Support, enter the Service Tag of your computer, and then click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Scroll down the page and expand Chipset.
6 Click Download to download the appropriate chipset driver for your computer.
7 After the download is complete, navigate to the folder where you saved the
chipset driver le.
8 Double-click the chipset driver le icon and follow the instructions on the screen
to install the driver.
Downloading the network driver
1 Turn on your computer.
2 Go to www.dell.com/support.
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3 Click Product support enter the Service Tag of your computer and click Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Scroll down the page and expand Network.
6 Click Download to download the network driver for your computer.
7 Save the le, and after the download is complete, navigate to the folder where
you saved the network driver le.
8 Double-click the network driver le icon and follow the instructions on screen.
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System setup
NOTE: Depending on the computer and its installed devices, the items listed
in this section may or may not be displayed.
Boot Sequence
Boot Sequence allows you to bypass the System Setup–dened boot device order
and boot directly to a specic device (for example: optical drive or hard drive). During
the Power-on Self Test (POST), when the Dell logo appears, you can:
• Access System Setup by pressing F2 key
• Bring up the one-time boot menu by pressing F12 key
The one-time boot menu displays the devices that you can boot from including the
diagnostic option. The boot menu options are:
• Removable Drive (if available)
• STXXXX Drive
NOTE: XXX denotes the SATA drive number.
• Optical Drive (if available)
• SATA Hard Drive (if available)
• Diagnostics
NOTE: Choosing Diagnostics, will display the ePSA diagnostics screen.
The boot sequence screen also displays the option to access the System Setup
screen.
Navigation keys
NOTE: For most of the System Setup options, changes that you make are
recorded but do not take eect until you restart the system.
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Keys Navigation
Up arrow Moves to the previous eld.
Down arrow Moves to the next eld.
Enter Selects a value in the selected eld (if applicable) or follow
the link in the eld.
Spacebar Expands or collapses a drop‐down list, if applicable.
Tab Moves to the next focus area.
NOTE: For the standard graphics browser only.
Esc Moves to the previous page until you view the main screen.
Pressing Esc in the main screen displays a message that
prompts you to save any unsaved changes and restarts the
system.
BIOS overview
CAUTION: Unless you are an expert computer user, do not change the
settings in the BIOS Setup program. Certain changes can make your
computer work incorrectly.
NOTE: Before you change BIOS Setup program, it is recommended that you
write down the BIOS Setup program screen information for future
reference.
Use the BIOS Setup program for the following purposes:
• Get information about the hardware installed in your computer, such as the
amount of RAM and the size of the hard drive.
• Change the system conguration information.
• Set or change a user-selectable option, such as the user password, type of hard
drive installed, and enabling or disabling base devices.
Entering BIOS setup program
1 Turn on (or restart) your computer.
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2 During POST, when the DELL logo is displayed, watch for the F2 prompt to
appear, and then press F2 immediately.
NOTE: The F2 prompt indicates that the keyboard is initialized. This
prompt can appear very quickly, so you must watch for it, and then
press F2. If you press F2 before the F2 prompt, this keystroke is lost. If
you wait too long and the operating system logo appears, continue to
wait until you see the desktop. Then, turn o your computer and try
again.
System setup options
NOTE: Depending on this computer and its installed devices, the items listed
in this section may or may not be displayed.
Table 3. System setup options—System information menu
General-System Information
System Information
BIOS Version Displays the BIOS version number.
Service Tag Displays the Service Tag of the computer.
Asset Tag Displays the Asset Tag of the computer.
Ownership Tag Displays the ownership tag of the computer.
Manufacture Date Displays the manufacture date of the computer.
Ownership Date Displays the ownership date of the computer.
Express Service Code Displays the express service code of the computer.
Memory Information
Memory Installed Displays the total computer memory installed.
Memory Available Displays the total computer memory available.
Memory Speed Displays the memory speed.
Memory Channel Mode Displays single or dual channel mode.
Memory Technology Displays the technology used for the memory.
DIMM A Size Displays the DIMM A memory size.
DIMM B Size Displays the DIMM B memory size.
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General-System Information
Processor Information
Processor Type Displays the processor type.
Core Count Displays the number of cores on the processor.
Processor ID Displays the processor identication code.
Current Clock Speed Displays the current processor clock speed.
Minimum Clock Speed Displays the minimum processor clock speed.
Maximum Clock Speed Displays the maximum processor clock speed.
Processor L2 Cache Displays the processor L2 Cache size.
Processor L3 Cache Displays the processor L3 Cache size.
HT Capable Displays whether the processor is hyper-threading
(HT) capable.
64-Bit Technology Displays whether 64-bit technology is used.
Device Information
M.2 SATA Displays the M.2 SATA device information.
Primary Hard Drive Displays the primary hard drive.
M.2 PCIe SSD-0 Displays the M.2 PCIe solid state drive.
Passthrough MAC Address Displays the pass-through MAC address.
Video Controller Displays the video controller.
Video BIOS Version Displays the video BIOS version.
Video Memory Displays the video memory.
Panel Type Displays the display panel type.
Native Resolution Displays the display resolution.
Audio Controller Displays the audio controller.
Wi-Fi Device Displays the wireless device.
Bluetooth Device Displays the Bluetooth device.
Battery Information Displays the battery health information.
Boot Sequence
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General-System Information
Boot Sequence Displays the boot sequence.
Boot List Option Displays the available boot options.
Advanced Boot Options
Enable Legacy Option
ROMs
Enable or disable legacy option ROMs.
Enable Attempt Legacy
Boot
Enable or disable attempts to legacy boot when the
computer fails to boot in UEFI boot mode.
Enable UEFI Network
Stack
Enable or disable the UEFI network stack.
UEFI Boot Path Security Enables or disables prompts for the administrator
password when booting from UEFI.
Date/Time Displays the current date in MM/DD/YY format and
current time in HH:MM:SS AM/PM format.
Table 4. System setup options—System conguration menu
System Conguration
SATA Operation Congure operating mode of the integrated SATA
hard drive controller.
Drives Enable or disable various drives on board.
SMART Reporting Enable or disable SMART reporting during system
startup.
USB Conguration
Enable Boot Support Enable or disable booting from USB mass storage
devices such as external hard drive, optical drive,
and USB drive.
Enable External USB Port Enable or disable the external USB port.
Enable Thunderbolt ports Enable or disable the thunderbolt ports.
Enable Thunderbolt Boot
Support
Enable or disable booting from USB mass storage
devices connected to the thunderbolt ports.
Always Allow Dell Docks Enable or disable the computer to always allow the
Dell docking stations.
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System Conguration
Enable Thunderbolt (and
PCIe behind TBT) Pre-boot
Enable or disable the Thunderbolt (and PCIe behind
Thunderbolt) preboot.
USB PowerShare Enable or disable charging external devices through
the USB PowerShare port.
Audio Enable or disable the integrated audio controller.
Keyboard illumination Congure the operating mode of the keyboard
illumination feature.
Touchscreen Enables or disables the touch screen.
Miscellaneous Devices Enable or disable various onboard devices.
Enable Camera Enable or disable the camera.
Enable Secure Digital (SD)
Card
Enable or disable the SD card.
Enable Secure Digital (SD)
Card Boot
Enable or disable booting from the SD card.
Secure Digital (SD) Card
Read-Only Mode
Enable or disable the SD card read-only mode.
Table 5. System setup options—Video menu
Video
LCD Brightness Set the panel brightness independently for battery
and AC power.
Table 6. System setup options—Security menu
Security
Admin Password Set, change, or delete the administrator password.
System Password Set, change, or delete the system password.
Strong Password Enable or disable strong passwords.
Password Conguration Control the minimum and maximum number of
characters allowed for administrator and system
passwords.
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Security
Password Bypass Bypass system (boot) password and internal hard
disk password prompts during a system restart.
Password Change Enable or disable changes to the system and hard
disk passwords when an administrator password is
set.
Non-Admin Setup Changes Determines whether changes to the setup option
are permitted when an administrator password is
set.
UEFI Capsule Firmware
Updates
Enable or disable BIOS updates through UEFI
capsule update packages.
TPM 1.2 Security Enable or disable Trusted Platform Module (TPM)
visibility to the operating system.
Computrace(R) Enable or disable the BIOS module interface of the
optional Computrace service.
CPU XD Support Enable or disable the execute disable mode of the
processor.
OROM Keyboard Access Enable or disable access to Option ROM (OROM)
conguration screens during boot.
Admin Setup Lockout Enable to prevent users from entering the BIOS
setup when an administrator password is set.
Master Password Lockout Enable or disable master password support.
Table 7. System setup options—Secure boot menu
Secure Boot
Secure Boot Enable Enable or disable the secure boot feature.
Expert Key Management
Expert Key Management Enable or disable expert key management.
Custom Mode Key
Management
Select custom values for expert key management.
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Table 8. System setup options—Intel Software Guard Extensions menu
Intel Software Guard Extensions
Intel SGX Enable Enable or disable Intel Software Guard Extensions
(SGX).
Enclave Memory Size Set the Intel SGX enclave reserve memory size.
Performance
Multi Core Support Enable multiple cores.
Default: Enabled.
Intel SpeedStep Enable or disable the Intel SpeedStep technology.
Default: Enabled.
NOTE: If enabled, the processor clock speed
and core voltage are adjusted dynamically
based on the processor load.
C-States Control Enable or disable additional processor sleep states.
Default: Enabled.
Intel TurboBoost Enable or disable Intel TurboBoost mode in the
processor.
Default: Enabled.
HyperThread control Enable or disable hyper-threading in the processor.
Default: Enabled.
Power Management
AC Behavior Enables the system to power-on automatically, when
an AC power adaptor is connected.
Auto on Time Enable to set the computer to turn on automatically
every day or on a pre-selected date and time. This
option can be congured only if the Auto On Time is
set to everyday, weekdays, or selected days.
Default: Disabled.
USB Wake Support Enable the USB devices to wake the computer from
standby mode.
Wake on LAN Enable the LAN signal to wake the computer from
standby mode.
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Intel Software Guard Extensions
NOTE: This feature only works when the
computer is connected to an AC power
adaptor.
Block Sleep Enable or disable the sleep state.
Peak Shift Congure the AC power usage.
Advanced Battery Charge
Conguration
Enable from the beginning of the day to a specied
work period.
Primary Battery Charge
Conguration
Set the primary battery charge setting with a pre-
selected custom charge start and stop.
Default: Adaptive.
POST Behavior
Adapter Warnings Enable adapter warnings.
Default: Enabled.
Keypad (Embedded) Enable or disable the keypad that is embedded in
the internal keyboard.
Num lock Enable Enable or disable the numeric lock—numlock.
Default: Enabled.
Fn Key Emulation Enable or disable the function (fn) key emulation.
Fn Lock Options Enable or disable the function (fn) lock mode.
Fast-boot Enable to set the speed of the boot process.
Default: Thorough.
Extend BIOS POST Time Congure the additional preboot delay.
Full Screen logo Enable or disable the full screen logo.
Warnings and Errors Congure the boot process behavior when warnings
or errors are detected.
Table 9. System setup options—Manageability
MEBx Hotkey Enable or disable the Intel Management Engine
BIOS Extension (Intel MEBX) hot key when the
system boots.
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Table 10. System setup options—Virtualization support menu
Virtualization Support
Virtualization Specify whether a Virtual Machine Monitor can
utilize the additional hardware capabilities provided
by Intel Virtualization Technology.
VT for Direct I/O Specify whether a Virtual Machine Monitor can
utilize the additional hardware capabilities provided
by Intel Virtualization Technology for Direct I/O.
Table 11. System setup options—Wireless menu
Wireless
Wireless Switch Determine which wireless devices can be controlled
by the wireless switch.
Wireless Device Enable Enable or disable internal wireless devices.
Table 12. System setup options—Maintenance menu
Maintenance
Service Tag Display the system’s Service Tag.
Asset Tag Create a system asset tag.
BIOS Downgrade Control ashing of the system rmware to previous
revisions.
Data Wipe Enable to securely erase data from all internal
storage devices.
BIOS Recovery Enable to recover corrupted BIOS using a recovery
le on the primary hard drive or from an external
USB storage device.
Table 13. System setup options—System Logs menu
System Logs
BIOS Events Display BIOS-related events in system logs.
Thermal Events Display thermal-related events in system logs.
Power Events Display power-related events in system logs.
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Table 14. System setup options—SupportAssist System Resolution
SupportAssist System Resolution
Auto OS Recovery
Threshold
Control the automatic boot ow for the
SupportAssist System Resolution console and for
the Dell OS Recovery tool.
SupportAssist OS Recovery Enable or disable the boot ow for the
SupportAssist OS Recovery tool in the event of
certain system errors.
System and setup password
You can create a system password and a setup password to secure your computer.
Password type Description
System password Password that you must enter to log on to your system.
Setup password Password that you must enter to access and make changes
to the BIOS settings of your computer.
CAUTION: The password features provide a basic level of security for the
data on your computer.
CAUTION: Anyone can access the data stored on your computer if it is not
locked and left unattended.
NOTE: System and setup password feature is disabled.
Assigning a system password and setup password
You can assign a new System Password only when the status is in Not Set.
To enter the system setup, press F2 immediately after a power-on or re-boot.
1 In the System BIOS or System Setup screen, select Security and press Enter.
The Security screen is displayed.
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2 Select System Password and create a password in the Enter the new password
eld.
Use the following guidelines to assign the system password:
– A password can have up to 32 characters.
– The password can contain the numbers 0 through 9.
– Only lower case letters are valid, upper case letters are not allowed.
– Only the following special characters are allowed: space, (”), (+), (,), (-), (.),
(/), (;), ([), (\), (]), (`).
3 Type the system password that you entered earlier in the Conrm new
password eld and click OK.
4 Press Esc and a message prompts you to save the changes.
5 Press Y to save the changes.
The computer reboots.
Deleting or changing an existing system and or setup
password
Ensure that the Password Status is Unlocked (in the System Setup) before
attempting to delete or change the existing System and/or Setup password. You
cannot delete or change an existing System or Setup password, if the Password
Status is Locked.
To enter the System Setup, press F2 immediately after a power-on or reboot.
1 In the System BIOS or System Setup screen, select System Security and press
Enter.
The System Security screen is displayed.
2 In the System Security screen, verify that Password Status is Unlocked.
3 Select System Password, alter or delete the existing system password and press
Enter or Tab.
4 Select Setup Password, alter or delete the existing setup password and press
Enter or Tab.
NOTE: If you change the System and/or Setup password, re-enter the
new password when promoted. If you delete the System and/or Setup
password, conrm the deletion when promoted.
5 Press Esc and a message prompts you to save the changes.
6 Press Y to save the changes and exit from System Setup.
The computer reboots.
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Clearing forgotten passwords
Contact Dell technical support to clear the forgotten passwords, see www.dell.com/
contactdell.
Clearing CMOS settings
1 Remove the base cover.
2 Remove the battery (half-length) or the battery (full-length).
3 Remove the coin-cell battery.
4 Wait for one minute.
5 Replace the coin-cell battery.
6 Replace the battery (half-length) or the battery (full-length).
7 Replace the base cover.
Real Time Clock (RTC) battery reset
Press and hold the power button for 25 seconds to force Real Time Clock (RTC)
battery reset.
Flashing BIOS (USB key)
1 Follow the procedure from step 1 to step 7 in "Flashing the BIOS" to download
the latest BIOS setup program le.
2 Create a bootable USB drive. For more information see the knowledge base
article SLN143196 at www.dell.com/support.
3 Copy the BIOS setup program le to the bootable USB drive.
4 Connect the bootable USB drive to the computer that needs the BIOS update.
5 Restart the computer and press F12 when the Dell logo is displayed on the
screen.
6 Boot to the USB drive from the One Time Boot Menu.
7 Type the BIOS setup program lename and press Enter.
8 The BIOS Update Utility appears. Follow the instructions on the screen to
complete the BIOS update.
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Troubleshooting
Flashing the BIOS
You may need to ash (update) the BIOS when an update is available or when you
replace the system board.
Follow these steps to ash the BIOS:
1 Turn on your computer.
2 Go to www.dell.com/support.
3 Click Product support, enter the Service Tag of your computer, and then click
Submit.
NOTE: If you do not have the Service Tag, use the auto-detect feature
or manually browse for your computer model.
4 Click Drivers & downloads → Find it myself.
5 Select the operating system installed on your computer.
6 Scroll down the page and expand BIOS.
7 Click Download to download the latest version of the BIOS for your computer.
8 After the download is complete, navigate to the folder where you saved the BIOS
update le.
9 Double-click the BIOS update le icon and follow the instructions on the screen.
Enhanced Pre-Boot System Assessment
(ePSA) diagnostics
CAUTION: Use the ePSA diagnostics to test only your computer. Using this
program with other computers may cause invalid results or error messages.
The ePSA diagnostics (also known as system diagnostics) performs a complete check
of your hardware. The ePSA is embedded with the BIOS and is launched by the BIOS
internally. The embedded system diagnostics provides a set of options for particular
devices or device groups allowing you to:
• Run tests automatically or in an interactive mode
• Repeat tests
• Display or save test results
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• Run thorough tests to introduce additional test options to provide extra
information about the failed device(s)
• View status messages that inform you if tests are completed successfully
• View error messages that inform you of problems encountered during testing
NOTE: Some tests for specic devices require user interaction. Always
ensure that you are present at the computer terminal when the diagnostic
tests are performed.
For more information, see Dell EPSA Diagnostic 3.0.
Running the ePSA diagnostics
1 Power-on the computer.
2 As the computer boots, press the F12 key as the Dell logo appears.
3 On the boot menu screen, select the Diagnostics option.
4 Click the arrow key at the bottom left corner.
Diagnostics front page is displayed.
5 Press the arrow in the lower-right corner to go to the page listing.
The items detected are listed.
6 To run a diagnostic test on a specic device, press Esc and click Yes to stop the
diagnostic test.
7 Select the device from the left pane and click Run Tests.
8 If there are any issues, error codes are displayed.
Note the error code and validation number and contact Dell.
Diagnostics
Power and battery-status light
Indicates the power and battery-charge status.
Solid white – Power adapter is connected and the battery has more than 5 percent
charge.
Amber – Computer is running on battery and the battery has less than 5 percent
charge.
O
• Power adapter is connected and the battery is fully charged.
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• Computer is running on battery and the battery has more than 5 percent charge.
• Computer is in sleep state, hibernation, or turned o.
The power and battery-status light blinks amber along with beep codes indicating
failures.
For example, the power and battery-status light blinks amber two times followed by a
pause, and then blinks white three times followed by a pause. This 2,3 pattern
continues until the computer is turned o indicating no memory or RAM is detected.
The following table shows dierent light patterns and what they indicate.
Table 15. Diagnostics
Light Pattern Problem description
2,1 CPU failure
2,2 System board: BIOS and ROM failure
2,3 No memory or RAM detected
2,4 Memory or RAM failure
2,5 Invalid memory installed
2,6 System board or chipset error
2,7 LCD failure
3,1 CMOS battery failure
3,2 PCI/video card failure
3,3 Recovery image not found
3,4 Recovery image found but invalid
The computer may emit a series of beeps during start-up if the errors or problems
cannot be displayed. The repetitive beep codes help the user troubleshoot problems
with the computer.
Camera status light: Indicates whether the camera is in use.
• Solid white – Camera is in use.
•O – Camera is not in use.
Caps Lock status light: Indicates whether Caps Lock is enabled or disabled.
• Solid white – Caps Lock enabled.
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•O – Caps Lock disabled.
Flea power release
Flea power is the residual static electricity that remains on the computer even after it
has been powered o and the battery has been removed. The following procedure
provides the instructions on how to conduct ea power release:
1 Turn o your computer.
2 Remove the base cover.
3 Press and hold the power button for 15 seconds to drain the ea power.
4 Replace the base cover.
5 Turn on your computer.
Wi-Fi power cycle
If your computer is unable to access the internet due to Wi-Fi connectivity issues a
Wi-Fi power cycle procedure may be performed. The following procedure provides the
instructions on how to conduct a Wi-Fi power cycle:
NOTE: Some ISPs (Internet Service Providers) provide a modem/router
combo device.
1 Turn o your computer.
2 Turn o the modem.
3 Turn o the wireless router.
4 Wait for 30 seconds.
5 Turn on the wireless router.
6 Turn on the modem.
7 Turn on your computer.
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Getting help and contacting Dell
Self-help resources
You can get information and help on Dell products and services using these self-help
resources:
Table 16. Self-help resources
Information about Dell products and
services
www.dell.com
Dell Help & Support app
Accessing help In Windows search, type Help and
Support, and press Enter.
Online help for operating system www.dell.com/support/windows
www.dell.com/support/linux
Troubleshooting information, user
manuals, setup instructions, product
specications, technical help blogs,
drivers, software updates, and so on.
www.dell.com/support
Dell knowledge base articles for a variety
of computer concerns. 1 Go to www.dell.com/support.
2 Type the subject or keyword in the
Search box.
3 Click Search to retrieve the related
articles.
Learn and know the following information
about your product:
• Product specications
• Operating system
• Setting up and using your product
• Data backup
• Troubleshooting and diagnostics
See Me and My Dell at www.dell.com/
support/manuals.
To locate the Me and My Dell relevant to
your product, identify your product
through one of the following:
• Select Detect Product.
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• Factory and system restore
• BIOS information
• Locate your product through the
drop-down menu under View
Products.
• Enter the Service Tag number or
Product ID in the search bar.
Contacting Dell
To contact Dell for sales, technical support, or customer service issues, see
www.dell.com/contactdell.
NOTE: Availability varies by country and product, and some services may
not be available in your country.
NOTE: If you do not have an active internet connection, you can nd
contact information on your purchase invoice, packing slip, bill, or Dell
product catalog.
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